ServicePlus (Formerly Total Home Protection) Reviews
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About ServicePlus Home Warranty
ServicePlus Home Warranty offers two home warranty plans for customers to choose from, which cover major systems and appliances. It also offers optional coverage for additional systems, appliances or home features. Technicians are pre-screened for licensing and insurance to take care of major replacements and repairs.
Visit www.serviceplus.com- Free online quote
- Add-on coverage options
- Large network of technicians
- Not available in some states
- Not transparent about monthly costs or fees
ServicePlus Home Warranty Reviews
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- 4,947,670 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 10, 2021
I have contacted Total Home a minimum of 10 times since December. Each time they assured me my issue would be taken care of. It Is 6 months later, issue still not solved. Tom ** has transferred me, and the only one who answers his phone. Very disappointed with the company!
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed May 5, 2021
THP warranty is a rip off. They said my range was not reparable and was paying me $250.00 dollars for it. They advised 6 to 8 weeks to get the check. After 8 weeks and numerous calls they advised the check was in the mail and gave me the mailed check number. After 3 weeks of waiting and never receiving it, I called back and was advised they were behind in the mailing. I immediately dropped them and was told since I cancelled I was not entitled to get paid for my range. A bunch of liars and thieves in my opinion. I would give them a MINUS in stars if that was an option.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed May 5, 2021
My original contact was very pushy after his presentation. Wanted to show my wife the plan and said I would like it in an email and would have an answer by noon. I was able to call back and spoke with Eddie. He was very polite and answered all of my question. I had Choice previously and they weren’t any help with claims and customer service very scripted with no results!!
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed May 2, 2021
Total Home was recommended to me by a friend and signing up was great. I understood everything the reps were talking about. They explained the policy to me very well. I'm satisfied.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 30, 2021
I unfortunately lost hot water on a Sunday and called about it getting fixed. They said they couldn't send someone out for a day or two. On Monday the contractor called about coming out. He did come later that day and recommended replacing the water heater. I decided to upgrade my water heater at this time to a more energy efficient system. I only asked for coverage of $750 on a $1350 system because that's the cost of replacing my old system with a new one of the same size and quality. They refused to pay because my service was within the first 30 days of activation, however I paid for service on 1/31/2021 and with their 30 day hold that puts coverage at 03/03/2021. They said that they scrutinize any major claims for an additional 30 days after the first 30 days and that's why it was denied. So they take your money and don't cover items with major issues for the first 2 months.
I called to dispute this and they said the claim says that the system malfunctioned on the circuit board and there was rust on the drain pan. My system was in mint condition on the outside and sat 2 feet off the ground on a stand with a drain line that ran to the floor 2 feet below the bottom of the system. The only way rust could have formed was through the air or a leak in the system. The Resolution manager Tommy (refused even last initial) I.D. ** in the state of NJ said there was no leak reported. At this point the line disconnected and I received no callback.
I called back to further discuss this and Tommy claimed he was the highest authority I could talk to. He advised me to wait out the dispute claim to see the final resolution before I canceled my account which at the time would have been $245. Tommy did inform me regardless of what was requested the max they would pay for any system is $500. So they don't even fully cover replacing items in your house anyway.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
Anything within the 1st 30 days is considered pre-existing. The warranty covers failures but not if they are pre-existing.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 29, 2021
It took over a week for them to process the claim after a repairman deemed the unit unfixable. Then they offered a replacement of $250 for a washing machine that cost $800. They claimed that under their policy they have the right to replace the product at their wholesale price. Not really sure where anyone can purchase a front loader washing machine anywhere close to that price. Can't even find a cheap one for less than $700 nowadays.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 29, 2021
I like that Total Home Protection doesn't charge nearly as much as American Home Shield, and that they put good people on the job that's needed and the results have been very fair and very well-handled by the people that'd come out.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 27, 2021
The reps from Total Home were very nice. I told them what was going on and that I was very unhappy with my current warranty company. Total Home said not to worry about it and that if their contractor didn't come through, they would step up and fix the stuff for me. I'm giving my current warranty company a chance to fix my HVAC system. But afterward, I'm gonna stay with Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 26, 2021
All is well. All the information was explain very well and the price was great and we have home protection we need for our home and we thank you for your time. Please send me the information book or flier please. At the address above.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 26, 2021
My signup experience was good. I got everything I needed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 25, 2021
Their customer service seemed to be fine. They went over each of the plans available and what was included in them and how much it was.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 24, 2021
Their rep was nice and the process was fine. The plan met what I needed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 23, 2021
The rep of Total Home Protection was really polite and informative. He helped me find the right plan. Then on top of that, he let me know that it could go with me if I moved. There were a lot of things that were explained that I was like, “Okay, that works for me.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 22, 2021
The signup process of Total Home Protection was good. We went through some of the things that were covered. When the rep said, “We can offer you a special deal. 270 today and then three other payments of 270, and then you’re done, 3.5 years,” I said, “That works for me.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 21, 2021
I liked the price for what they covered. When I signed up, they email to let you know but I was kind of hoping they would send out something, like a little booklet to tell you who to call when you have a problem. But I can still find it online.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 20, 2021
They called me and they offered me a deal. It was a fairly reasonable deal and I took it. They were helpful and pretty nice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 19, 2021
Unfortunately since my first claim the service and follow up was terrible, the first plumber who they send was not very professional, I requested a new contractor and the person who answered me told me He would not do that and I need it to deal with the original plumber. A Manager finally send me a new person, the second item I called for was my Sump Pump, with they say they cover when I signed up, they gave me all weird reasons why it was not cover and finally agree on sending a check for half of the amount of the cost, that was on September 2020.
It is now April and I have been calling every two weeks to follow up on the check and every time it is a excuse (system upgrade, check did not go on the batch, it should have go sorry not sure what happened). Talked to 4 managers already, the last one today say she was resending the request "again" and she was not sure how long it would take to receive the check. I am a Homeowner for more than 20 years and never had this much disappointment on a Home Warranty.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 19, 2021
The rep told me that the policy covered everything in my house. Then at one point in time, he was telling me that it would be a certain amount and I told him I couldn't afford that amount. But he was able to get it down to $32 a month and that really fits my budget a whole lot better. He went through everything. He immediately sent me my contract to my email, and it was really good. He was really courteous and nice. He tried to do the best he can to make the customer happy and make the customer able to receive what they needed to receive in order to get the coverage that they needed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 18, 2021
The guy that I worked with was real nice. He gave me several different options and let me decide which one I want to go with. He explained everything to me and sent me an email. It had in it exactly what he told me was gonna be in it. Then I checked up the reviews on my own and they had some good reviews. So I'm pretty well-satisfied.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 17, 2021
I talked to Tom **. He was knowledgeable and he helped get me the best discount for the most coverage. He was very pleasant and listened to my concerns. I'm a widow and a senior so this gives me peace of mind in case something goes wrong.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 17, 2021
The sign up process was fast. The price was cheap. It's $30 for a month and it's supposed to cover everything. The rep was pleasant. He explained some things with me but I don't think the coverage was explained totally to me correctly. I told him that I needed to make sure he send the agreement to me in writing. But I haven't gotten it yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 16, 2021
The rep told me that the locks would be rekeyed but when I signed up and went to Total Home Protection, they wouldn’t accept it. They don’t rekey locks.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 15, 2021
I chose Total Home because the other company that I have takes too long to attend my needs. The conversation that I had when purchasing the policy was outstanding.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 14, 2021
I signed up with Total Home Protection. That was easy. It was over the phone. I'm satisfied.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 13, 2021
Total Home had the right price for the right amount of coverage. Other competitors didn't have the same amount of benefits and such. Purchasing the policy was pretty easy. However, I had to email the representative to ask him for my policy information. He said it would come and then it never came. A a week later, I had to message him that I didn't have any documentation, any receipts or anything that I even purchased the policy, even though it showed up on my card. So then he sent me all the information.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 12, 2021
The rep that I dealt with was helpful, very friendly, and quick to get back to me if I had to take the call later. Everything was fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 11, 2021
The rep tried to push the policy on me and I kind of refused. I wanted to know them first before they try to get me to pay $1,000. I felt like I was being pressured to do three years when I didn't even have them at all. I didn't like that. But I liked what they listed and I ended up getting 14 months.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 10, 2021
They all explained to me how the warranty works, the $75 trip charge, and they'll take care of the rest. I just call them all up and then they'll find someone to go out and service the appliance or whatever I need that day. The rep that I worked with was real nice. He explained to me several options. There were more ways than one to get started but I couldn't afford some of the ones that he offered. But he was real knowledgeable on how the thing works, what it covers, and when I’d get started. At the end, we decided to go monthly right off the bat.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 9, 2021
I spoke with Stanley and he was really nice and very informative. He covered everything that the warranty covers and what the process would be like. He was very good. It was an easy, informative, and pleasant experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 8, 2021
I liked the demeanor of the representative that I talked to and the way he offered the warranty. I also liked the way he was describing the company. I work for a company and also offer a home warranty, and I've looked it over and Total Home is better.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 7, 2021
I had 10,000 guys trying to get at me and one guy, Simon, offered me the best deal and I took it. Signing up with Total Home Protection was very simple and that makes me happy. But right at the moment, I'm not recommending anything to anybody.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 7, 2021
Quick and simple, answer my call quickly. No time wasted and when they received me. They took time to answer my questions. And being a new member things will be OK when I have an issue in my home. Thanks Total Home warranty for helping me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 6, 2021
Eddie was very pleasant and patient with me. He was knowledgeable and answered all my questions. I’ve been a little worried about doing this for a long time but he made it easy. Thanks and my son’s name is Eddie, so I will remember his friendliness and politeness. Let’s hope it’s awhile before anything goes.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 6, 2021
In the last five years that I had Total Home, I only had two small claims and they weren't even covered by them. I had to pay out of the pocket. The claims process is pretty easy. But before they send somebody over here, I would like to know if the claim is covered or not. Because if it's not covered, then I might get somebody cheaper and go get the part instead of paying the copay and a service fee.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 5, 2021
The sign up process was not that hard. They have good customer service. When I called, they answered and helped me. Last week, I told them that I don't want to go in a computer every time. I prefer to have something in black and white and something you could print it and send it by mail. The rep said it was going to take about eight days, but he was going to put it in the mail, and then I got it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 4, 2021
I liked how they broke the whole thing down in payments that was affordable, instead of paying it upfront. The rep kept in contact with me and see how I was going about making a decision. He knew I was on the fence as far as what I had to spend at the time because of no employment. He helped me make a decision about breaking the payments down to where we could afford it. So it worked out fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
When I signed up, the reps were great. I hope their service is as good as their sales though. I wasn't impressed with their competitor. Their response time was terrible and they had all kinds of fine print. It was unmanageable. With Total Home Protection, I expect better service and less fine print. So far, they've done well. The cost is comparable too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
I had spoken to somebody at Total Home Protection and I told him that I wasn't ready and if he could call me back in three months. The second week of February, he did. I knew he had waited and I wanted to make sure he had the credit for sale or for the contract, so a month later, I called and asked and he remembered my name. The deductible was good and the coverage was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
The rep was knowledgeable. The prices were good and the amount of things that were covered, at least from what he told me, seemed pretty good too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
Total Home Protection is a complete fraud. My garage wasn't working and I had to pay. They won't. My Ac didn't work last year, I had to pay, they rejected. Now, I had to change the compressor, and they gave a reason that no one can understand and rejected it again. They were the sweetest people to take $1000s of dollars for 5 years on two of my properties. They paid $0 so far in any repairs I had to do. Fraudulent company. I do real estate and told all the people I meet and the title companies not to use this fraudulent company. I am joining any lawsuits out there to seek justice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
The consumer placed a claim for an air conditioner on 3/26/2021 stating the unit was not cooling. The vendor reported that there were no mechanical failures, but stated it was an electrical issue. The consumer contacted us on 4/1/2021 advising they got a 2nd opinion vendor to look at the failure. The consumers vendor reported the compressor shorted to ground which results from compressor burnout caused by high temperatures in the windings or discharge area. Short to ground is simply a restriction of the policy and not covered under any circumstances. Customer is still a policy holder as of 6/24/2021.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
Total Home Protection was cheaper on everything than the one I had before. The monthly fee was $32 and the service call was 45. The warranty won't go in effect till the end of the month.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
One of the Total Home Protection associates told me that they worked pretty good with veterans, so I decided I’d give them a shot. The saleswoman advised me of the six-year program that they had and I looked at it. When you do the six-year, you have a choice of paying in one full payment or do it in four payments. Right now with Covid, it's hard to come across extra money so I've taken the four payments option.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
The rep, Tom, was a very personable and knowledgeable person. He offered me a lot of stuff. I'm very satisfied. Total Home Protection should continue doing what they're doing. We would recommend them to all friends and family and look forward to doing business down the future.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
I called in and had never had Home warranty on anything before. My representative explained the program to me, when stating a senior he was able to help me further in taking out the program more in length and being able to transfer to another home owner when I'm ready to sell, to another home or to my daughter if she would continue to live in the home. My representative was very knowledgeable and made my experience very easy. Thank You. Beverly
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
I was looking for household coverage for majority of my home appliances. I was satisfied with the plans that Total Home Protection offered because of the contractors that they had. They had a lot of them in my area, 42 of them, and some of them I was familiar with.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
The reps from Total Home were explaining to me how things would work. I also was favored by the low amount of money that I would have to spend for my deductible. They seemed to have a lot of opportunities that some of the others did not have and I thought it would be worth giving them a try. Signing up was actually very easy. I didn't have to do much but just read the information that was provided to me, check off a couple of boxes, and sign the paperwork.
I had one thing happen, a clogged bathtub, and I just called Total Home and told them what my problem was. They gave me someone's name and phone number and they said that they would call me or I could call them, it was my choice. Then when the guy came out, I had no problem. He went over some things about what could possibly have caused the bathtub to clog. He explained to me that it was just something in the line that happens over time.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
The last incident that I had with my warranty company was very disappointing. I went shopping around and Total Home Protection gave me a nice rate. They also do a couple other things that the other companies do not cover. They gave me a rate of $32 a month. The representatives were very nice and answered all the questions. I wanted to make sure that when I spoke to somebody, they spoke English, and not send me to Malaysia or the Philippines, like I have been fighting with my warranty company right now, took me a month and a half to get my water heater fixed with them. They replaced everything they possibly could, and it's still not working. I begged them to replace the water heater, and they do everything in their willing not to do that. So, I hope Total Home Protection is different. I'm expecting better customer service and faster results when I use them and not nickel-and-dime me, the vendor.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
Total Home Protection was telling me some good suggestions so I tried it. I'm planning on keeping it. I hope it all will stand up to the reps' word. He sounded good and gave me a discount on some things. I told them to send me a hard copy of my contract. The first two people didn't know what I was talking about. They were assuming that I had trouble with them. I had called back yesterday and talked to one of the managers. I told him I asked the reps some questions that they couldn't even answer. They just went around the bushes. I got tired of them and told them they weren't answering what I asked.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
Re: Rejected Claim ** on our refrigerator leakage. First of all, this is not a refrigerator system, such as an air conditioner. It is a household, kitchen refrigerator that goes in my residence. But if you refuse to cover it under my warranty, then I fully understand your methodology of reviewing claims. Your intent is to look for issues that you can exclude, not include. Therefore, when my so-called policy expires, I will not renew again. Furthermore, I will do everything in my power to see that no one else in my large community ever falls for your scam in the future.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
When we reached out to THP, the rep was very patient with us. We didn't want to make a decision right away and he didn't push or anything. He was a very good salesperson.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
Everything went well with the rep from Total Home and they gave me the best deal.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
I currently have a home warranty and it was too expensive. I wanted to see what other people were offering. An ad came through in the mail and I was gonna call those people, then I was looking online and saw Total Home Protection's ad. That was easier than calling. I sent back the request for information, and Eddie jumped right on it and called me 30 seconds later. I would have liked to have had a little more time, but other than that, he was fine. He offered me his highest price, which I wasn't interested in, so we whittled it on down until we finally came to a price that I was agreeable to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
The rep from Total Home was knowledgeable. He answered all my questions and explained the program very well. I put home protection in the same category with other insurance. Why you're paying for it is a waste of time, but you never know when you need it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
I want to cancel Total Home Protection because I can't afford all of that. The rep said 500 something. But he was straight up, told me what's what.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
We signed up with Total Home in November and the customer service was okay.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
When I was switching, I looked at three warranty companies and a salesman sold me on Total Home Protection. The reps were fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
The rep from Total Home Protection asked all the questions, and it sounded good to me. If my hot water busts, they'll come, look at it and fix it for me. I asked the rep if I have to pay for the things I didn’t have such as the air conditioner. He took the things off it and gave me a discount, which was cool. People should give Total Home Protection a try. I'm giving it a try to see if it works out good and I have two homes that are up under their program. I was gonna recommend them to my cousin because she got two homes and that’s good for them because you never know when stuff's gonna break down.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
I felt pressured to provide the initial payment over the phone. I was hoping to make the payment through the internet and a little bit more of a secure connection but the rep said “Well, I need $36 from you today to get the program started.”. He said that he swore it was totally safe and that I should give him my card information and he would get me started. So I set him up with the information and $36 was taken out of my account. Since then, no information has been sent to me through email about the final payment. All I've seen was a survey asking me how everything was going. I typed that I was concerned that I haven't been contacted with any mailings for payment. My house was built in the late 1930s and I still have the original heating system which is super old. If that craps out, Total Home can easily back out of the deal and I'd freeze to death in my house.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
I spoke to the salesman from Total Home Protection and he was good. He gave me a good rate. He was really nice and he asked me if there was a first responder in the house. I got a little extra discount for that. The pricing and that everything was covered in the home appealed to me about the plan options.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
Signing up was very pleasant and easy. Everything was explained down to detail to me and my husband and it was what we wanted.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
Total Home Protection was a little bit pushy in trying to sell a product. I told them in the beginning that I wanted to do my research and they still sent me emails, trying to get me to buy this product. Normally, when people become pushy with me, I don't do business with them but I got them. The guy named Matt contacted me on email and tried to tell me $200 off. But after I talked to him, he had something else that he got to offer me. I talked to one person one day and then, another day, I heard something different. I told them about that and they started saying that it was only good for 24 hours. So, they were trying to use a scare tactic when they fail a plan and I disagree with that.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
At the time when Total Home called, I was thinking about going with a warranty company but I didn't know which one. They called and what they offered sounded good so I went with that. But I'm gonna change my plan because I liked the plan I had at first. I just wanted the initial plan that I had, but the rep kept saying that, “Well, you're going to save money here.” I know they have sales representatives and their job is to sell their product, but I made up my mind the first time. He kept going, and I said, “No, I'm done.” I just changed my mind so I could get off the call. I'm going to change it back to what I had at first. Other than that, I liked the rep.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
Total Home Protection seemed to give a good rate and good information. Simon, the gentleman, called me and he seemed competent and knew what he was doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
I'd tried 2 home warranty companies and they turned out to be bogus. I wanted to see if Total Home Protection is like the others. You call them, they send somebody out, you pay for something then you don't qualify for anything. I haven't used them yet but the rep was nice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
My air conditioner got struck by lightning. But the only thing that went out was the remote control on it. It went out itself for a few days, but we kept hitting the little green light that redoes it and we finally got it going that way. We have to get up and go up the thing to work it. However, the claim is $85 to have Total Home Protection send someone out and it's not worth it for that. Also, I don't hear from them enough. They need to call their people once a month just to check on them. Other than that, the reps were polite and knowledgeable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
I called Total Home's rep and the price was right. We went through my email for the application process. It was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
I'm having trouble finding a home protection company that follows through. Total Home Protection is the next one on my list. I just left my last one so I'm now trying to work with Total Home. The rep was a salesperson so he was just like, "Let me make this sale." That wasn't a good start with that. I know he's a salesperson and he's probably not the representation of the company, although he should be, which is why I still went ahead. And he offered a lot of extras, which were more money. I knew exactly what I wanted and once he understood that, we were able to go ahead and push through with the sale. What I'm hoping for from Total is that there is more of a direct flow between me, the customer, and the company who has the warranty for my home. I'm hoping for a faster response when there is a need to use the warranty. And I'm hoping for better customer service overall.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
Total Home Protection covers more than Sears, which made me choose them and I wanna be protected in case something happens. The reps were very professional.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
Total Home Protection has been very good to work with. They were a little pushy on trying to increase it but other than that, they were very easy to talk to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
To whom this may concern. My first experience with Eddie ** wasn’t pleasant. His sarcasm energy was horrific. l definitely felt his negative vibes through the entire conversation. When communicating with customers first impression is EVERYTHING and it shouldn’t come off in a negative way.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
I thought Total Home Protection covered all the things that I needed covered. But I have to get in touch with them because I'm going to cancel my contract. The representative was good. And then, I kept asking for a copy of the contract the other time, and he said he sent one but I never got it. And then, I signed up, and the next day, I got a copy of the contract and some of the things he said are covered, which are technically covered, but not in my instance. They will cover your sump pump, but they won't cover it if it's in a crawlspace. 50% of the houses in Pennsylvania probably have crawlspaces. I know where I live, at least 75% of the houses where I live have crawlspace. They don't have basements because we live on top of a mountain and it's all rock. So, most people didn't go through expensive trying to blast holes through the rock for the basement.
Some of the grinder pump coverage was a little wordy as to what they are gonna cover and what the instances are that they are going to cover. So, when I look at the expense, the sump pump is not a big deal. It's $150 to $200. But a grinder pump is 2,500 bucks. That could be a big deal. And the coverage is it's covered, but it's not covered. It depends. The terminology is so wordy and the odds for Total Home not to cover something are a bit greater than what they do cover. Then, I looked at the refrigerator coverage and Total Home is going to cover the refrigerator, but they are not going to cover the seals on it. So what happens if the motor burns out because the seals are bad?
There are all kinds of outs for Total Home to say, "Oh, well, you know what, read your contract. Because your seals were bad, the motor burnt out and we don't cover it." And then, if you have a leak, they will cover the ice maker but not the leak. And then, I look at the amount of money that they want. I was under the impression that I will pay $700 per year but I'm gonna pay over $1,000 per year. So, I need to get ahold of them.
And then, when I was talking to the rep the first time, it seemed more of a private conversation where there wasn't a lot of people around, but the second time when I decided to go with this warranty it sounded like he was in a grinder room with 50 or 100 people doing exactly the same thing that he does, saying they are all trying to sell the same. They are more like a telemarketing scheme than anything else. I could be wrong about that, but I didn't feel good about it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
Total Home Protection’s follow-up was persistent and the person I spoke with understood that it was a relatively new home. He was on task and I would hire him for my company. I wanted to have the warranty with a company that seems to be reputable, which was I decided to go with Total Home. But I hope I don’t need the warranty. I hate dealing with human beings. I'd rather deal with machines because machines don't steal or lie. I just want to deal with professionals.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
Total Home Protection had a special at the time we went with them. The rep was a nice guy and it was a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
I asked the rep quite a few questions and he was able to answer them. I'm happy with Total Home so far.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
This young man was extremely informative. He explained in detail what I would be getting in the platinum program. He also threw in my stand alone freezer. He also offered me a really good deal on both of our properties. No hidden fees and he explained it twice without hesitation. I really feel like this will be a great fit for both of our homes. Give Simon a raise.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
The prices from Total Home were right and good, so tried them. Their rep offered me a five-year deal but I was not in a position to take advantage of that right now. So, I went with the one-year deal again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
I recently moved back into a property that I owned and I needed some type of protection just in case something happens, so I decided to go with Total Home Protection. The young lady that I spoke to was very nice and she convinced me to do it. Total Home gave me a good quote. They stood by their word and gave me what they said, a very good price for the coverage and monthly payments for that coverage.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
At first, the rep was giving me a higher price. She then asked if I didn't mind telling her how much I was paying with my other warranty company. So I told her and she agreed to give me the same price. She was very nice and polite. She was able to answer all the questions I asked. If she didn't have the answers, she went to a resource and got it for me. She did really well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
We have three houses and the one up here didn't have any coverage. We started using Total Home Protection a couple of months ago and everything's okay.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
When I call because of a hot water tank leak I do not expect to have to wait 6 days to get it fixed! When I checked with the BBB I found nothing but poor ratings and negative reports. Not a single person could say anything positive about your program or service, NOT ONE! How you can pass yourselves off as being one of the best plans out there is beyond me. And on top of it all, when I tried to cancel and opt out I would have lost all monies deposited because of the rules.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
Total Home had an affordable price. I took their warranty so that I'd feel confident that I'd be protected if I'd have any problems with something in my house in the future. I will tell my friends and family to get it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
I had to change my policy. I had gotten a six and a half year policy and that was too much money for me. So I called the Total Home Protection rep and he said that they had two and a half years and it would fit mine really good, and it did. I also asked him if they would send me another copy of all the facts about the policy. But they haven't done that yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
I liked what Total Home Protection offered. I was able to purchase multiple years plus they gave me a free year. Also, I was told if we decide to sell our house, it would be a good selling point to let people know that we have a home warranty. The rep I had bent over backward to answer any questions I had and worked with me on the plan that I wanted. When I was talking with the rep, I indicated that we had a plumber that we used with American Home Shield for years and he said that we could choose to use our regular plumber as long as their licenses were good and approved. That was another thing that helped me decide. When you've built a rapport with contractors for 12 years then you hate to go with someone else. It was just a great experience.
When I received my email for the policy showing what I was being given, it gave the date of the policy period which would be six years. But when it actually stated the date, it was only five years. I emailed my rep and said, “This doesn't match. It is five years plus the extra year, right?” He said that was what the document stated. But it really wasn't. I like everything to match because you can always go back and say, “Hell, no. That's not what we said.” Someone sent me the corrected copy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
The rep did a great job. Speaking with him was fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
My mom had some experience with Total Home Protection and she told me that they were pretty good. I called a representative and he answered everything pretty clearly to me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Misty could not have been more polite. She answered all of my questions. I'd like to thank her again. Please call me if something should happen to the payments, I don't want this to happen again. I did not get the E-Mails. Thank You.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Got signed up under pressure last week after the Total Home Protection salesman assured us that all appliances, including old ones would be covered. But after signing up, and later receiving and reading their policy however, it came with repair charge caps, exclusions etc. that the salesman had NOT mentioned. So on March 22 we decided to cancel under the free 30-day trial. Well, we called but ended arguing with their salesperson who kept refusing to cancel and kept promising to reduce the monthly charge and then reduce the deductible again and again. No matter how many time we asked simply to cancel. We had to call our America Express card to get the charges reversed. Never do business with these folks until they get rid of this rude salesperson.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
The rep that I spoke with was good. He did fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Their rep was friendly when I purchased the plan. My experience with them is okay so far.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Total Home was cheaper and so I got it for my customer. The sign-up experience went quite good. The sales reps were nice. However, they didn't explain anything. Then what I didn't like about Total Home was that they got a 30-day waiting period, and for a Realtor, that would be a nightmare if customers got in and something broke within two weeks. Most of the other home warranties don't have that waiting period. My customer didn't buy the house and so I cancelled it. I was supposed to get a credit.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
I looked at and compared the benefit, cost as well as some feedback and reviews of home warranties. There were some that were expensive, like American Home Shield and Republic. They had some better reviews too. But Total Home Protection was reasonable, within my limit, and the cost per visit was a little less as compared to others so I decided to go with it.
I called up a number and I talked to a guy on the phone who told me briefly about the coverages. I wanted to go for a one-year plan to see how the service is before I extend it for five or six years. The rep said there was no harm in doing that but I may not get the rates. He pushed on going for the long-term coverage, which I had not intended to. He said that with an extended or the long term five years, the rates and the cost per visit can be reduced. I was sold on that part. He said that within 30 days, I could cancel it anytime if I decide to just go for one year. I applied for five years but the coverage is going to kick off after 30 days.
It would be better if there is an online option where you can fill in the form and look at all the rates and coverages then choose and decide on whether you want a plan that is one year rather than talking on the phone with somebody then asking questions. After doing proper research online, I can compare all the plans and see what will be covered or not as well as the rates. Maybe those are on the website but I didn't find them. The form that I saw online was only a name, phone number, and other things then somebody is going to contact you. That part can be improved so that while doing a comparison, we have all the knowledge and we can pick up the phone to make sure and talk to people if we have any questions.
Another thing was the coverages were not explained very clearly. I reached out to even the sales representative over email asking if he could send me the PDF policy before the coverage kicks off on April 23. I am still waiting for the PDF copy. He did send me an email with the high level coverages. This was in text form within the email itself. This included the rates and everything. But I did not see any binding policy on PDF or a document.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
Signing up with Total Home Protection was good and the reps were thorough in explaining the packages.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
My experience with their rep was great. Having this protection plan is very valuable. Because if something major happens, like an air conditioner that can't be repaired, then they replace it. So that's a good option.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
I looked around and found that Total Home Protection was reasonable. The rep said he would send me some papers but I haven’t received them. Other than that, purchasing the warranty went very good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I thought I was gonna get a little bit more paperwork from Total Home Protection but for the most part, I'm okay with everything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I spoke to Dan and he was excellent. He was very clear with all his answers. When we had questions, he had the answers immediately. There was never a guessing game or whether he was trying to make up something. He was very experienced with what he had to offer. We kept saying that it was too good to be true. We thought it was a fake deal. But Dan said it was real and then he gave us his personal number so we can call him if we have any problems. So he stood behind his product 100%.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I like their low service call fee. However, they were pushy to make the sale and not really listening to what I was saying.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
Total Home Protection's customer service is good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
When I spoke with the rep from Total Home Protection, he was great and knowledgeable. It went smoothly. The protection plan has helped me by not having to pay for my own appliance going bad or whatever happens.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
We got our home and we needed help with it. I like to call people that can come fix my stuff and I wouldn't have to worry about that. That was what I was used to. I was with Home Shield but when I needed them, they gave me all this crap about how long it had been, this, and that. I told them I wasn't used to all that. I cancelled as I didn't have money to waste. I told Total Home Protection about what went on and my stuff that didn't get fixed. I signed up with them and the process wasn’t difficult at all. I liked the rep I talked with. He was real and I was real with him too because I was tired of getting the runaround.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
The rep was very nice when I purchased the policy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
Signing up with Total Home Protection was an easy process. The rep was really kind. I asked questions and he would answer them. I had a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Claim #**.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Second entry. I thought things were going to be rectified, I was a fool. I should have taken the offer of reimbursement from Total Home Protection when I first contacted the Better Business Bureau but after speaking with Laura **, I thought they were going to finally do what they advertise. But after not hearing back from Laura, I tried to call her twice leaving voice mails both times and she never returned my call. By this time, my time to reply to BBB expired. Nice play Total Home.
Long story short, I had two claims out on 9/20/20 & 10/22/20; due to Covid 19 Total Home Protection was finally able to send a contractor out on 2/8/21. Contractor needed to order a part for my stove/range, and about a week later I get a VM from a Brittney with Total Home. I called her back and was able to reach her with my second attempt. She explained to me that the cost of repairing my stove/range was too costly and offered me $200 towards getting it repaired or replaced myself.
I lost it! What was $200 going to do? I asked her to get me a replacement with the $200 she is offering me and she finally says she can’t. EXACTLY! I asked to speak to her supervisor and she tells me that she is the supervisor and she is the highest I can go. (They all tell you that) Then asks to put me on hold, when she came back and offered me $250. (Probably needed her supervisors’ approval) I asked about the advertisement of - if they can’t fix it, they will replace it. She quoted paragraph 7:U - "If parts are no longer available, we will offer a cash payment in the amount of the average cost between parts and labor of the covered repair."
By this time, I’m disgusted with Total Home. I told her to send the check because I no longer have interest in wasting my money with this company. She continues to tell me that in order for me to receive the $250 my account will have to be in good standing. In other words, I have to continue to pay for my monthly payment while they take their time in sending me the rip off of $250. This was on February 16, 2021, today is March 18, 2021 and no check yet. BEWARE. Total Home Protection contract/guide has contradictions all through it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
After review the consumers account was past due and no checks could be sent until that balance was made whole. That never happened and the check was held until they canceled entirely.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
I never had any home protection and the rep had a good sales pitch. He sold me so I got it. The customer service was world class. The last claim I filed was seamless and timely. It was a great experience. Total Home Protection is the way to go.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
I read some good reviews about this company. I had another one before and when it came down to doing the repair, it didn't cover something, so I hope that I don't run into that with this. I would like to have a copy of what I purchased in writing. We're old school and I knew they sent it to our email, but I still would like to have a copy in hand sent to us.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Total Home seemed like they were the best fit for the area in Texas. I told them what I wanted and they selected two different packages. I paid 270 every three months in four installments and I'm covered for three and a half years. It's $45 for a service fee and my rates never change. I haven't used it but I feel satisfied. I was already talking to my brother about it and what I have is better than what he has so I was trying to get him switched over as well. I’d tell others to give Total Home a call and see what they can offer. I'm pretty sure they'd be satisfied with it. They have great rates and great plans. They can definitely beat American Home Shield which is a big plus.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 18, 2021
Total Home had the best plan. The rep told me I would be paying $49 a month. He also gave me a rate of $60 every time I would call in a claim. I hope I made a good choice. I’ll find out how it’s gonna be when I call one in.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 18, 2021
The purchase was an easy process but I haven't received anything in the mail to say what it is that I got. Other than that, everything went great. They were very nice and very kind.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 17, 2021
We were thinking about moving and this might help before we move. The application process was really easy and the representative I spoke to was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 17, 2021
The salespeople were extremely pushy, almost to the point where I wanted to hang up. I asked what was not covered and I was confused that they said only three things. The policy is supposed to be cancelable within 30 days. It doesn't make sense that it's not 60 days because the 30 days that you have to go over it and see if you wanna use it, you're not covered. It was a terrible sale. They should not to say, "This price is only good right now." They should also make the offer in writing. They had us pay so many years in advance and I'm still concerned about whether to keep it or not.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Very pleasant experience so far. Eddie was not pushy, but gave me all of the available options and answered my questions with patience and understanding. I had to call back to change the date of coverage and my concerns were quickly dispatched.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Very nice to talk with Stanley, I hope it works for me and you. Thank you. I hope I do not have problems but if I do I will call you. BENJAMIN ** and e- mail **. THE PRICE WAS RIGHT FOR ME AND I AM A VETERAN. STANLEY LET ME KNOW LOTS OF OPTION> STANLEY IS VERY CLEAR.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Call Matt ** Many times. Could never get him on the phone. He told me that he was talking from the office. I did a cross reference on the phone and it came from Philadelphia not North Jersey. He Was Emailing me The contract, the quote And Terms and conditions Twice. It is now 8:17 PM. No correspondence indicating sorry he didn't get it to me but he just sent it. That was 3 hours ago. I have called Chase Visa And put a hold On the Card for this purchase. If your company Collect the money From my account It will be stopped and disputed And reversed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Total Home Protection was not the top-rated but was pretty high up. They had a pretty good deal running right then and so we got it for our second home. I had no problem with the individual that I worked with.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
There are some issues with my home that might affect me a little bit later. So it might be handy that if I find something that's not quite right, I can call on Total Home to help me find a proper person to make the repair or do what needs to be done. I bought the house and I don't even know if the AC works. It also has to work with the furnace. I use Peterman, a local company, for some of that stuff but if I need some advice, I can use Total Home Protection when the weather gets warm and I try the AC and I find out that nothing works.
There are a lot of companies that are good but I want to do a little searching rather than go with someone I've used before for other things and Total Home might be able to help me. I'm a retired contractor and I did electrical, plumbing and construction. But things change and there are advances in the appliances such as AC and furnaces which are beyond my capabilities. But if the time comes and I check the equipment out and have a service call to see what's what, then I’ll be able to use Total Home.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
I was pretty sure I wanted to get the warranty prior to calling, a friend suggested it and she was extremely happy with them. But after I called and spoke with the salesman, I’m having buyers remorse, the salesman was just that, a salesman: talked fast, and was too slick, I’m a senior citizen and maybe I expect too much, I thought he would ask about the appliances, anything, but I guess that’s not his job. My head is still spinning from how fast he had me giving him my information. Customer service is a dying art. It was not a rewarding experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
Roger was very strong in presenting your company. I signed up for the 14 months Appliance warranty for $399 and $45 per service call plan covering all appliances and AC etc. I was supposed to receive a detail explanation of the service. I have not received this and would appreciate it? My email is listed above.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
Total Home Protection contacted me and told me that if I have any issues with any of my major appliances in my home, I would only have a $75 copay, and that sold me on it. The representative handled everything in a professional manner. I had questions about what would be covered, like from the smallest thing, the ceiling fan, to the biggest things, like an AC unit, and she was able to answer all of them. I asked for a paper copy of my policy and she said everything was sent via email. But I'm old-school. I like to have something in my hand. I don’t like having to print it out myself. That was the only thing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
The salesman customized the plan for me. It covered everything I wanted to have covered except my roof. It was a pretty lengthy conversation and he answered all my questions.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
The person I dealt with was great but I’m unable to keep the warranty program especially since I did pay in full it’s putting a hardship on me and my husband at this time. The savings are good. Like I said I can’t afford to keep it. Thank you. I’m still keeping the policy for my daughter Eva **. I feel she needs it more.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
My experience so far has been excellent consumer care and respect. Total information and what I need to know especially how to contact the company if I have any problems. I think having the protection on my appliances and plumbing and roof a worry off my mind.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
The sales representative was very professional and I understood what he was trying to say. It was clear. I just started. I don't even know if it's been 30 days yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
Total Home was in my price range and I was very satisfied because I was paying almost $50 for the other warranty I had. The rep was very courteous and nice. He told me everything that they carried. Then if I got a service charge, it went from 45 to 85 in two years.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 13, 2021
Signing up with Total Home Protection was easy. I signed up on a web page then a rep called me to verify everything and help me continue. I like him. He was very knowledgeable and easy-going. He answered all the questions and concerns. He stuck with me the entire signup process. He did an excellent job and was very good on customer service. I like that Total Home Protection has sewage covered. Large warranty companies won't do anything for sewage but Total Home Protection does. I would highly recommend them for anybody especially here in Oklahoma. It is exactly what it says - total home protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 13, 2021
The rep I spoke with was very friendly and nice. He was very thorough, found me some nice discounts. Because I'm over 60, there are a couple of things I didn't know about. So that was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
Though I purchased this plan for my current home which will go on the market soon, I kinda felt a bit hoodwinked lol. The salesman did not cover caps. When I sent the plan to another provider to go over, they said the coverage amount was not enough for some of the services. They provided a $3000 coverage max while this plan only covered up to $1500 which was not discussed with me. It wasn't until I spoke to a manager that I felt a bit more comfortable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
I got a referral for Total Home Protection and it looked like their coverage was comprehensive. It seemed simple to go through the application. The only thing I didn't get was a confirmation email with a policy number which I would have felt more comfortable with. They gave me a verbal policy number but I haven't gotten anything in writing which I would have liked.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
I like the price of Total Home Protection. Their application process was also easy. Their rep was very helpful. He just knew what I had to say. It’s well worth the money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
Platinum Plan cost more than other plans, but provided broader coverage than others (types, #s of systems covered) BUT per service call is high at $125, they choose the contractor and limit is $1500 per repair (or lower for some items). Often their process is a service call ($125) for diagnosis followed by another call ($125) for the repair. We've now been without heat for four days since submitting a claim and they're playing phone tag with their own contractor before granting authorization for the repairs...temps are freezing at night (32 degrees) but their system doesn't change...they just seem to want to minimize their own costs at their customer's loss. Would not recommend or use again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
The claim was covered in full and repaired.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
A home warranty was something I said I wanted to get for our home. Setting up and going over some stuff online, I saw Total Home Protection. I hadn't searched around, so I didn't know about anybody but them. One day, the rep called me, we went over some things and that was it for me. Once I got my contract and I downloaded it, I was able to go over it and I didn’t like the way some of the reading were and what they would take care of. It was at the company's discretion what they would decide to replace if something was broken. Also, if something went wrong and they decided that it was beyond repair and it was going to be replaced, they would not say that it would be the same brand or color.
Every appliance I have in my home is a Samsung. They've all been bought within the last five to seven years. I have a regular house and another house. In the regular house, I had an appliance with the computer on the front. In the garage, I still have a three-door. I just paid good money for my appliances. If something happens to one, I want it to be replaced with what I had. I called and I canceled my Total Home Protection policy. They were the first one that I went to and I wanted to check around and look at some other stuff, but I may be coming right back to them. The two people that I spoke to were extremely nice. Everybody was very knowledgeable too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
Signing up with them was all right. I loved the coverage. The rep told me he’s sending me some paperwork on it. I haven’t received it yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
Stanley was really helpful and friendly. He was very professional and found the best price for me. I ended up getting coverage on 2 homes today!!! My daughter in law and I really appreciated his help. I'm happy with the protection I got. And I'm confident if I ever need them they will be there.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
The person from Total Protection actually answered the phone as opposed to a couple of other places and based upon the offerings in terms of the warranty, I decided to go with them. I called and got all the particulars, and I sent the selling agent the information as well as the contact information. She was trying to put it in as a part of the escrow and it would have cost her probably $100 more so she just waited till the day before I closed and then bought the policy. One of the bigger options for people in Florida is that the sprinkler system is included, which is always a plus. Total Home Protection has a reasonable price although you never know. Sometimes plans offer an introductory price and then the next year, they go up exponentially. But so far, the plan is great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
They're an excellent company. Signing up wasn't hard at all.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 9, 2021
I originally had a home warranty and I wasn't generally satisfied with the service and responsiveness. I spoke with my friend and she gave me Total Home Protection. She said good things about them. I made my inquiry online. As soon as I got on the site and entered my information, someone called me right away. I liked the quick turnaround time and the level of responsiveness.
The gentleman who contacted me had satisfactory customer service in terms of tone and willingness to answer any questions. The prices were really good too so that's something desirable. As a veteran, I was also able to benefit from the promotion that they had. At first, I wasn't going to be able to pay the amount right away in terms of the annual. They had the promotion for the veterans but they were able to still knock that down a little bit. I felt like they were very accommodating. Given the time that we’re in, that's something that people need. A few dollars really does matter. With Total Home Protection, I got my emails right away. I had a little issue with the premium that you pay when someone comes out. I called and they got that corrected right away.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 9, 2021
I had a very good experience signing up with them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
Total Home was a couple months extra on the period of the warranty. The reps were professional and courteous. They explained the policy to me very well. They also gave me a very good explanation about promotions and methods of payments. This is my first time having a warranty, so it’s good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
I liked that the coverage is $64 a month.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
I had Total Home Protection since I bought my house in 2011. But then I canceled last year due to COVID. Then this year, I went back. I had a good experience during the tenure that I had with them before. I had a couple of service calls and there were no issues. Everything was covered.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 7, 2021
Total Home Protection is local as well as low cost. I just registered for it and the process was smooth. The rep explained over the phone and I had some parameters before ‘cause I need to make some decisions. It was just that the contract obviously came after. I looked into the detail of it as well as the underwriting details. Some of the exclusion, I wasn't clear or I might not agree to or did not find it well enough. That's the only unhappy part of doing it over the phone. But then the options and the plans were to my satisfaction.
I would recommend sending the contract first before finalizing and taking payment details over the phone because naturally, the customer is already paid. I felt like had it known, it might have been another thought, or may not be. It all depends upon what other customer has other company has to offer. When you're on the phone, you'd feel like everything is super rosy and great. But then the exclusion clause is not known upfront, and still, you're gonna pay. Then knowing, later on, it’s more exclusion than the normal scenario is something that could be improved. The only thing included is whether it is keeping cool or not.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 7, 2021
When I signed up with Total Home Protection, it was good. The rep was cool. He let me know what was available, but he didn't try and shove it down my throat.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 6, 2021
I just signed up last Sunday with Total Home Protection and it was a good experience when I spoke with their sales rep.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 6, 2021
Total Home Protection offered me everything that I need. I like their price too. At first, the rep was a little pushy because he called me at night, about 8:30 and he was telling me something about some deal for seniors that was going on, and then it ended that night. So, I listened to what he had to say. The senior pricing was within my budget. It also covers all of my major appliances, my air conditioning, my water heater, my furnace, so that was what I was looking for.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
Associate quite friendly. Answered questions without hesitation. Not pushy and offered the best plan possible. To me this was a better than average buying experience. Had two previous companies offer a best price but wanted an answer immediately. Needed to discuss with house co-owner. This associate was willing to allow time for decision. Finally the price was extremely competitive and the service fee was better than the other companies quoting.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
I had a different home warranty but it only covered three appliances - refrigerator, stove and washer-dryer. Total Home Protection covered a lot more things so we decided to get a quote on it. It ended up being pretty reasonable. Their signup process was decent. The rep was very friendly and very knowledgeable about what he is doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
It was a little pushy when I purchased the warranty. But I got more than one, so the rep gave me a deal. The rep was also polite.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
Sam ** was my sales agent for my initial call. Sam was very pleasant and extremely knowledgeable about the various protection plans out there and the potential pitfalls for a few that I've already encountered in the past personally. Sam asked a lot of pertinent questions that helped me make a very educated decision to go with this company. Sam was never "pushy" or trying to sell me something but rather outlined their policy choices. Sam also took my age into consideration for other savings. Employees like Sam are a "very valuable" resource nowadays. It takes LESS to keep an excellent employee instead of retraining new employees. I hope that this letter fully expresses that opinion on behalf of Sam **.
Kevin
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
Total Home Protection was great because they said I wouldn't have to pay anything until they come out. The young rep was telling me last week, they've changed even that because I was paying $39 a month for them. Now it's only gonna be $30. Plus now when they send somebody out, they'll be sending a technician to work on whatever is going on. Before, they were sending somebody out to tell you what was wrong. Then they would suggest people to call for you to have somebody to come out. They took that part out of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
The reviews of Total Home Protection are very good and their price was competitive. The application was really easy. I was surprised they didn't need more information about the property. Once I gave them the address, they were able to pull up all the details. The only thing that I didn't like was when I agreed to a one-year contract and they were trying to sell me a five-year contract afterward. I told them upfront, "Let's see how you guys do on this one-year deal before I decide to go five years with you guys." But the rep knew the products well and he answered all my questions.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
ServicePlus Home Warranty Company Information
- Company Name:
- ServicePlus Home Warranty
- Address:
- 518 Old Post Road, Ste. 7 #315
- City:
- Edison
- State/Province:
- NJ
- Postal Code:
- 08817
- Country:
- United States
- Website:
- www.serviceplus.com