ServicePlus (Formerly Total Home Protection) Reviews
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About ServicePlus Home Warranty
ServicePlus Home Warranty offers two home warranty plans for customers to choose from, which cover major systems and appliances. It also offers optional coverage for additional systems, appliances or home features. Technicians are pre-screened for licensing and insurance to take care of major replacements and repairs.
- Free online quote
- Add-on coverage options
- Large network of technicians
- Not available in some states
- Not transparent about monthly costs or fees
ServicePlus Home Warranty Reviews
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- 4,876,457 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 7, 2021
Quick and simple, answer my call quickly. No time wasted and when they received me. They took time to answer my questions. And being a new member things will be OK when I have an issue in my home. Thanks Total Home warranty for helping me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 6, 2021
Eddie was very pleasant and patient with me. He was knowledgeable and answered all my questions. I’ve been a little worried about doing this for a long time but he made it easy. Thanks and my son’s name is Eddie, so I will remember his friendliness and politeness. Let’s hope it’s awhile before anything goes.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 6, 2021
In the last five years that I had Total Home, I only had two small claims and they weren't even covered by them. I had to pay out of the pocket. The claims process is pretty easy. But before they send somebody over here, I would like to know if the claim is covered or not. Because if it's not covered, then I might get somebody cheaper and go get the part instead of paying the copay and a service fee.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 5, 2021
The sign up process was not that hard. They have good customer service. When I called, they answered and helped me. Last week, I told them that I don't want to go in a computer every time. I prefer to have something in black and white and something you could print it and send it by mail. The rep said it was going to take about eight days, but he was going to put it in the mail, and then I got it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 4, 2021
I liked how they broke the whole thing down in payments that was affordable, instead of paying it upfront. The rep kept in contact with me and see how I was going about making a decision. He knew I was on the fence as far as what I had to spend at the time because of no employment. He helped me make a decision about breaking the payments down to where we could afford it. So it worked out fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
When I signed up, the reps were great. I hope their service is as good as their sales though. I wasn't impressed with their competitor. Their response time was terrible and they had all kinds of fine print. It was unmanageable. With Total Home Protection, I expect better service and less fine print. So far, they've done well. The cost is comparable too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
The rep was knowledgeable. The prices were good and the amount of things that were covered, at least from what he told me, seemed pretty good too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 3, 2021
I had spoken to somebody at Total Home Protection and I told him that I wasn't ready and if he could call me back in three months. The second week of February, he did. I knew he had waited and I wanted to make sure he had the credit for sale or for the contract, so a month later, I called and asked and he remembered my name. The deductible was good and the coverage was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
Total Home Protection is a complete fraud. My garage wasn't working and I had to pay. They won't. My Ac didn't work last year, I had to pay, they rejected. Now, I had to change the compressor, and they gave a reason that no one can understand and rejected it again. They were the sweetest people to take $1000s of dollars for 5 years on two of my properties. They paid $0 so far in any repairs I had to do. Fraudulent company. I do real estate and told all the people I meet and the title companies not to use this fraudulent company. I am joining any lawsuits out there to seek justice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
The consumer placed a claim for an air conditioner on 3/26/2021 stating the unit was not cooling. The vendor reported that there were no mechanical failures, but stated it was an electrical issue. The consumer contacted us on 4/1/2021 advising they got a 2nd opinion vendor to look at the failure. The consumers vendor reported the compressor shorted to ground which results from compressor burnout caused by high temperatures in the windings or discharge area. Short to ground is simply a restriction of the policy and not covered under any circumstances. Customer is still a policy holder as of 6/24/2021.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
Total Home Protection was cheaper on everything than the one I had before. The monthly fee was $32 and the service call was 45. The warranty won't go in effect till the end of the month.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
One of the Total Home Protection associates told me that they worked pretty good with veterans, so I decided I’d give them a shot. The saleswoman advised me of the six-year program that they had and I looked at it. When you do the six-year, you have a choice of paying in one full payment or do it in four payments. Right now with Covid, it's hard to come across extra money so I've taken the four payments option.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 2, 2021
The rep, Tom, was a very personable and knowledgeable person. He offered me a lot of stuff. I'm very satisfied. Total Home Protection should continue doing what they're doing. We would recommend them to all friends and family and look forward to doing business down the future.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
I called in and had never had Home warranty on anything before. My representative explained the program to me, when stating a senior he was able to help me further in taking out the program more in length and being able to transfer to another home owner when I'm ready to sell, to another home or to my daughter if she would continue to live in the home. My representative was very knowledgeable and made my experience very easy. Thank You. Beverly
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
The last incident that I had with my warranty company was very disappointing. I went shopping around and Total Home Protection gave me a nice rate. They also do a couple other things that the other companies do not cover. They gave me a rate of $32 a month. The representatives were very nice and answered all the questions. I wanted to make sure that when I spoke to somebody, they spoke English, and not send me to Malaysia or the Philippines, like I have been fighting with my warranty company right now, took me a month and a half to get my water heater fixed with them. They replaced everything they possibly could, and it's still not working. I begged them to replace the water heater, and they do everything in their willing not to do that. So, I hope Total Home Protection is different. I'm expecting better customer service and faster results when I use them and not nickel-and-dime me, the vendor.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
The reps from Total Home were explaining to me how things would work. I also was favored by the low amount of money that I would have to spend for my deductible. They seemed to have a lot of opportunities that some of the others did not have and I thought it would be worth giving them a try. Signing up was actually very easy. I didn't have to do much but just read the information that was provided to me, check off a couple of boxes, and sign the paperwork.
I had one thing happen, a clogged bathtub, and I just called Total Home and told them what my problem was. They gave me someone's name and phone number and they said that they would call me or I could call them, it was my choice. Then when the guy came out, I had no problem. He went over some things about what could possibly have caused the bathtub to clog. He explained to me that it was just something in the line that happens over time.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
I was looking for household coverage for majority of my home appliances. I was satisfied with the plans that Total Home Protection offered because of the contractors that they had. They had a lot of them in my area, 42 of them, and some of them I was familiar with.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed April 1, 2021
Total Home Protection was telling me some good suggestions so I tried it. I'm planning on keeping it. I hope it all will stand up to the reps' word. He sounded good and gave me a discount on some things. I told them to send me a hard copy of my contract. The first two people didn't know what I was talking about. They were assuming that I had trouble with them. I had called back yesterday and talked to one of the managers. I told him I asked the reps some questions that they couldn't even answer. They just went around the bushes. I got tired of them and told them they weren't answering what I asked.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
Re: Rejected Claim ** on our refrigerator leakage. First of all, this is not a refrigerator system, such as an air conditioner. It is a household, kitchen refrigerator that goes in my residence. But if you refuse to cover it under my warranty, then I fully understand your methodology of reviewing claims. Your intent is to look for issues that you can exclude, not include. Therefore, when my so-called policy expires, I will not renew again. Furthermore, I will do everything in my power to see that no one else in my large community ever falls for your scam in the future.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
When we reached out to THP, the rep was very patient with us. We didn't want to make a decision right away and he didn't push or anything. He was a very good salesperson.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
Everything went well with the rep from Total Home and they gave me the best deal.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
The rep from Total Home was knowledgeable. He answered all my questions and explained the program very well. I put home protection in the same category with other insurance. Why you're paying for it is a waste of time, but you never know when you need it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 31, 2021
I currently have a home warranty and it was too expensive. I wanted to see what other people were offering. An ad came through in the mail and I was gonna call those people, then I was looking online and saw Total Home Protection's ad. That was easier than calling. I sent back the request for information, and Eddie jumped right on it and called me 30 seconds later. I would have liked to have had a little more time, but other than that, he was fine. He offered me his highest price, which I wasn't interested in, so we whittled it on down until we finally came to a price that I was agreeable to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
When I was switching, I looked at three warranty companies and a salesman sold me on Total Home Protection. The reps were fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
I want to cancel Total Home Protection because I can't afford all of that. The rep said 500 something. But he was straight up, told me what's what.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
We signed up with Total Home in November and the customer service was okay.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 30, 2021
The rep from Total Home Protection asked all the questions, and it sounded good to me. If my hot water busts, they'll come, look at it and fix it for me. I asked the rep if I have to pay for the things I didn’t have such as the air conditioner. He took the things off it and gave me a discount, which was cool. People should give Total Home Protection a try. I'm giving it a try to see if it works out good and I have two homes that are up under their program. I was gonna recommend them to my cousin because she got two homes and that’s good for them because you never know when stuff's gonna break down.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
I felt pressured to provide the initial payment over the phone. I was hoping to make the payment through the internet and a little bit more of a secure connection but the rep said “Well, I need $36 from you today to get the program started.”. He said that he swore it was totally safe and that I should give him my card information and he would get me started. So I set him up with the information and $36 was taken out of my account. Since then, no information has been sent to me through email about the final payment. All I've seen was a survey asking me how everything was going. I typed that I was concerned that I haven't been contacted with any mailings for payment. My house was built in the late 1930s and I still have the original heating system which is super old. If that craps out, Total Home can easily back out of the deal and I'd freeze to death in my house.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
I spoke to the salesman from Total Home Protection and he was good. He gave me a good rate. He was really nice and he asked me if there was a first responder in the house. I got a little extra discount for that. The pricing and that everything was covered in the home appealed to me about the plan options.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
Total Home Protection was a little bit pushy in trying to sell a product. I told them in the beginning that I wanted to do my research and they still sent me emails, trying to get me to buy this product. Normally, when people become pushy with me, I don't do business with them but I got them. The guy named Matt contacted me on email and tried to tell me $200 off. But after I talked to him, he had something else that he got to offer me. I talked to one person one day and then, another day, I heard something different. I told them about that and they started saying that it was only good for 24 hours. So, they were trying to use a scare tactic when they fail a plan and I disagree with that.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 29, 2021
Signing up was very pleasant and easy. Everything was explained down to detail to me and my husband and it was what we wanted.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
Total Home Protection seemed to give a good rate and good information. Simon, the gentleman, called me and he seemed competent and knew what he was doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
I'd tried 2 home warranty companies and they turned out to be bogus. I wanted to see if Total Home Protection is like the others. You call them, they send somebody out, you pay for something then you don't qualify for anything. I haven't used them yet but the rep was nice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
My air conditioner got struck by lightning. But the only thing that went out was the remote control on it. It went out itself for a few days, but we kept hitting the little green light that redoes it and we finally got it going that way. We have to get up and go up the thing to work it. However, the claim is $85 to have Total Home Protection send someone out and it's not worth it for that. Also, I don't hear from them enough. They need to call their people once a month just to check on them. Other than that, the reps were polite and knowledgeable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 28, 2021
At the time when Total Home called, I was thinking about going with a warranty company but I didn't know which one. They called and what they offered sounded good so I went with that. But I'm gonna change my plan because I liked the plan I had at first. I just wanted the initial plan that I had, but the rep kept saying that, “Well, you're going to save money here.” I know they have sales representatives and their job is to sell their product, but I made up my mind the first time. He kept going, and I said, “No, I'm done.” I just changed my mind so I could get off the call. I'm going to change it back to what I had at first. Other than that, I liked the rep.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
I called Total Home's rep and the price was right. We went through my email for the application process. It was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
I'm having trouble finding a home protection company that follows through. Total Home Protection is the next one on my list. I just left my last one so I'm now trying to work with Total Home. The rep was a salesperson so he was just like, "Let me make this sale." That wasn't a good start with that. I know he's a salesperson and he's probably not the representation of the company, although he should be, which is why I still went ahead. And he offered a lot of extras, which were more money. I knew exactly what I wanted and once he understood that, we were able to go ahead and push through with the sale. What I'm hoping for from Total is that there is more of a direct flow between me, the customer, and the company who has the warranty for my home. I'm hoping for a faster response when there is a need to use the warranty. And I'm hoping for better customer service overall.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
Total Home Protection covers more than Sears, which made me choose them and I wanna be protected in case something happens. The reps were very professional.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 27, 2021
Total Home Protection has been very good to work with. They were a little pushy on trying to increase it but other than that, they were very easy to talk to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
To whom this may concern. My first experience with Eddie ** wasn’t pleasant. His sarcasm energy was horrific. l definitely felt his negative vibes through the entire conversation. When communicating with customers first impression is EVERYTHING and it shouldn’t come off in a negative way.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
Total Home Protection’s follow-up was persistent and the person I spoke with understood that it was a relatively new home. He was on task and I would hire him for my company. I wanted to have the warranty with a company that seems to be reputable, which was I decided to go with Total Home. But I hope I don’t need the warranty. I hate dealing with human beings. I'd rather deal with machines because machines don't steal or lie. I just want to deal with professionals.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
I asked the rep quite a few questions and he was able to answer them. I'm happy with Total Home so far.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
Total Home Protection had a special at the time we went with them. The rep was a nice guy and it was a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 26, 2021
I thought Total Home Protection covered all the things that I needed covered. But I have to get in touch with them because I'm going to cancel my contract. The representative was good. And then, I kept asking for a copy of the contract the other time, and he said he sent one but I never got it. And then, I signed up, and the next day, I got a copy of the contract and some of the things he said are covered, which are technically covered, but not in my instance. They will cover your sump pump, but they won't cover it if it's in a crawlspace. 50% of the houses in Pennsylvania probably have crawlspaces. I know where I live, at least 75% of the houses where I live have crawlspace. They don't have basements because we live on top of a mountain and it's all rock. So, most people didn't go through expensive trying to blast holes through the rock for the basement.
Some of the grinder pump coverage was a little wordy as to what they are gonna cover and what the instances are that they are going to cover. So, when I look at the expense, the sump pump is not a big deal. It's $150 to $200. But a grinder pump is 2,500 bucks. That could be a big deal. And the coverage is it's covered, but it's not covered. It depends. The terminology is so wordy and the odds for Total Home not to cover something are a bit greater than what they do cover. Then, I looked at the refrigerator coverage and Total Home is going to cover the refrigerator, but they are not going to cover the seals on it. So what happens if the motor burns out because the seals are bad?
There are all kinds of outs for Total Home to say, "Oh, well, you know what, read your contract. Because your seals were bad, the motor burnt out and we don't cover it." And then, if you have a leak, they will cover the ice maker but not the leak. And then, I look at the amount of money that they want. I was under the impression that I will pay $700 per year but I'm gonna pay over $1,000 per year. So, I need to get ahold of them.
And then, when I was talking to the rep the first time, it seemed more of a private conversation where there wasn't a lot of people around, but the second time when I decided to go with this warranty it sounded like he was in a grinder room with 50 or 100 people doing exactly the same thing that he does, saying they are all trying to sell the same. They are more like a telemarketing scheme than anything else. I could be wrong about that, but I didn't feel good about it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
This young man was extremely informative. He explained in detail what I would be getting in the platinum program. He also threw in my stand alone freezer. He also offered me a really good deal on both of our properties. No hidden fees and he explained it twice without hesitation. I really feel like this will be a great fit for both of our homes. Give Simon a raise.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
I recently moved back into a property that I owned and I needed some type of protection just in case something happens, so I decided to go with Total Home Protection. The young lady that I spoke to was very nice and she convinced me to do it. Total Home gave me a good quote. They stood by their word and gave me what they said, a very good price for the coverage and monthly payments for that coverage.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
We have three houses and the one up here didn't have any coverage. We started using Total Home Protection a couple of months ago and everything's okay.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
At first, the rep was giving me a higher price. She then asked if I didn't mind telling her how much I was paying with my other warranty company. So I told her and she agreed to give me the same price. She was very nice and polite. She was able to answer all the questions I asked. If she didn't have the answers, she went to a resource and got it for me. She did really well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 25, 2021
The prices from Total Home were right and good, so tried them. Their rep offered me a five-year deal but I was not in a position to take advantage of that right now. So, I went with the one-year deal again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
When I call because of a hot water tank leak I do not expect to have to wait 6 days to get it fixed! When I checked with the BBB I found nothing but poor ratings and negative reports. Not a single person could say anything positive about your program or service, NOT ONE! How you can pass yourselves off as being one of the best plans out there is beyond me. And on top of it all, when I tried to cancel and opt out I would have lost all monies deposited because of the rules.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
I had to change my policy. I had gotten a six and a half year policy and that was too much money for me. So I called the Total Home Protection rep and he said that they had two and a half years and it would fit mine really good, and it did. I also asked him if they would send me another copy of all the facts about the policy. But they haven't done that yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
I liked what Total Home Protection offered. I was able to purchase multiple years plus they gave me a free year. Also, I was told if we decide to sell our house, it would be a good selling point to let people know that we have a home warranty. The rep I had bent over backward to answer any questions I had and worked with me on the plan that I wanted. When I was talking with the rep, I indicated that we had a plumber that we used with American Home Shield for years and he said that we could choose to use our regular plumber as long as their licenses were good and approved. That was another thing that helped me decide. When you've built a rapport with contractors for 12 years then you hate to go with someone else. It was just a great experience.
When I received my email for the policy showing what I was being given, it gave the date of the policy period which would be six years. But when it actually stated the date, it was only five years. I emailed my rep and said, “This doesn't match. It is five years plus the extra year, right?” He said that was what the document stated. But it really wasn't. I like everything to match because you can always go back and say, “Hell, no. That's not what we said.” Someone sent me the corrected copy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
The rep did a great job. Speaking with him was fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 24, 2021
Total Home had an affordable price. I took their warranty so that I'd feel confident that I'd be protected if I'd have any problems with something in my house in the future. I will tell my friends and family to get it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
My mom had some experience with Total Home Protection and she told me that they were pretty good. I called a representative and he answered everything pretty clearly to me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Misty could not have been more polite. She answered all of my questions. I'd like to thank her again. Please call me if something should happen to the payments, I don't want this to happen again. I did not get the E-Mails. Thank You.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Got signed up under pressure last week after the Total Home Protection salesman assured us that all appliances, including old ones would be covered. But after signing up, and later receiving and reading their policy however, it came with repair charge caps, exclusions etc. that the salesman had NOT mentioned. So on March 22 we decided to cancel under the free 30-day trial. Well, we called but ended arguing with their salesperson who kept refusing to cancel and kept promising to reduce the monthly charge and then reduce the deductible again and again. No matter how many time we asked simply to cancel. We had to call our America Express card to get the charges reversed. Never do business with these folks until they get rid of this rude salesperson.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
The rep that I spoke with was good. He did fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Their rep was friendly when I purchased the plan. My experience with them is okay so far.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 23, 2021
Total Home was cheaper and so I got it for my customer. The sign-up experience went quite good. The sales reps were nice. However, they didn't explain anything. Then what I didn't like about Total Home was that they got a 30-day waiting period, and for a Realtor, that would be a nightmare if customers got in and something broke within two weeks. Most of the other home warranties don't have that waiting period. My customer didn't buy the house and so I cancelled it. I was supposed to get a credit.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
I looked at and compared the benefit, cost as well as some feedback and reviews of home warranties. There were some that were expensive, like American Home Shield and Republic. They had some better reviews too. But Total Home Protection was reasonable, within my limit, and the cost per visit was a little less as compared to others so I decided to go with it.
I called up a number and I talked to a guy on the phone who told me briefly about the coverages. I wanted to go for a one-year plan to see how the service is before I extend it for five or six years. The rep said there was no harm in doing that but I may not get the rates. He pushed on going for the long-term coverage, which I had not intended to. He said that with an extended or the long term five years, the rates and the cost per visit can be reduced. I was sold on that part. He said that within 30 days, I could cancel it anytime if I decide to just go for one year. I applied for five years but the coverage is going to kick off after 30 days.
It would be better if there is an online option where you can fill in the form and look at all the rates and coverages then choose and decide on whether you want a plan that is one year rather than talking on the phone with somebody then asking questions. After doing proper research online, I can compare all the plans and see what will be covered or not as well as the rates. Maybe those are on the website but I didn't find them. The form that I saw online was only a name, phone number, and other things then somebody is going to contact you. That part can be improved so that while doing a comparison, we have all the knowledge and we can pick up the phone to make sure and talk to people if we have any questions.
Another thing was the coverages were not explained very clearly. I reached out to even the sales representative over email asking if he could send me the PDF policy before the coverage kicks off on April 23. I am still waiting for the PDF copy. He did send me an email with the high level coverages. This was in text form within the email itself. This included the rates and everything. But I did not see any binding policy on PDF or a document.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
I looked around and found that Total Home Protection was reasonable. The rep said he would send me some papers but I haven’t received them. Other than that, purchasing the warranty went very good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
Signing up with Total Home Protection was good and the reps were thorough in explaining the packages.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 22, 2021
My experience with their rep was great. Having this protection plan is very valuable. Because if something major happens, like an air conditioner that can't be repaired, then they replace it. So that's a good option.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I like their low service call fee. However, they were pushy to make the sale and not really listening to what I was saying.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I spoke to Dan and he was excellent. He was very clear with all his answers. When we had questions, he had the answers immediately. There was never a guessing game or whether he was trying to make up something. He was very experienced with what he had to offer. We kept saying that it was too good to be true. We thought it was a fake deal. But Dan said it was real and then he gave us his personal number so we can call him if we have any problems. So he stood behind his product 100%.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
Total Home Protection's customer service is good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 21, 2021
I thought I was gonna get a little bit more paperwork from Total Home Protection but for the most part, I'm okay with everything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
We got our home and we needed help with it. I like to call people that can come fix my stuff and I wouldn't have to worry about that. That was what I was used to. I was with Home Shield but when I needed them, they gave me all this crap about how long it had been, this, and that. I told them I wasn't used to all that. I cancelled as I didn't have money to waste. I told Total Home Protection about what went on and my stuff that didn't get fixed. I signed up with them and the process wasn’t difficult at all. I liked the rep I talked with. He was real and I was real with him too because I was tired of getting the runaround.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
Signing up with Total Home Protection was an easy process. The rep was really kind. I asked questions and he would answer them. I had a good experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
When I spoke with the rep from Total Home Protection, he was great and knowledgeable. It went smoothly. The protection plan has helped me by not having to pay for my own appliance going bad or whatever happens.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 20, 2021
The rep was very nice when I purchased the policy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Claim #**.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Second entry. I thought things were going to be rectified, I was a fool. I should have taken the offer of reimbursement from Total Home Protection when I first contacted the Better Business Bureau but after speaking with Laura **, I thought they were going to finally do what they advertise. But after not hearing back from Laura, I tried to call her twice leaving voice mails both times and she never returned my call. By this time, my time to reply to BBB expired. Nice play Total Home.
Long story short, I had two claims out on 9/20/20 & 10/22/20; due to Covid 19 Total Home Protection was finally able to send a contractor out on 2/8/21. Contractor needed to order a part for my stove/range, and about a week later I get a VM from a Brittney with Total Home. I called her back and was able to reach her with my second attempt. She explained to me that the cost of repairing my stove/range was too costly and offered me $200 towards getting it repaired or replaced myself.
I lost it! What was $200 going to do? I asked her to get me a replacement with the $200 she is offering me and she finally says she can’t. EXACTLY! I asked to speak to her supervisor and she tells me that she is the supervisor and she is the highest I can go. (They all tell you that) Then asks to put me on hold, when she came back and offered me $250. (Probably needed her supervisors’ approval) I asked about the advertisement of - if they can’t fix it, they will replace it. She quoted paragraph 7:U - "If parts are no longer available, we will offer a cash payment in the amount of the average cost between parts and labor of the covered repair."
By this time, I’m disgusted with Total Home. I told her to send the check because I no longer have interest in wasting my money with this company. She continues to tell me that in order for me to receive the $250 my account will have to be in good standing. In other words, I have to continue to pay for my monthly payment while they take their time in sending me the rip off of $250. This was on February 16, 2021, today is March 18, 2021 and no check yet. BEWARE. Total Home Protection contract/guide has contradictions all through it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
After review the consumers account was past due and no checks could be sent until that balance was made whole. That never happened and the check was held until they canceled entirely.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
I read some good reviews about this company. I had another one before and when it came down to doing the repair, it didn't cover something, so I hope that I don't run into that with this. I would like to have a copy of what I purchased in writing. We're old school and I knew they sent it to our email, but I still would like to have a copy in hand sent to us.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
Total Home seemed like they were the best fit for the area in Texas. I told them what I wanted and they selected two different packages. I paid 270 every three months in four installments and I'm covered for three and a half years. It's $45 for a service fee and my rates never change. I haven't used it but I feel satisfied. I was already talking to my brother about it and what I have is better than what he has so I was trying to get him switched over as well. I’d tell others to give Total Home a call and see what they can offer. I'm pretty sure they'd be satisfied with it. They have great rates and great plans. They can definitely beat American Home Shield which is a big plus.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 19, 2021
I never had any home protection and the rep had a good sales pitch. He sold me so I got it. The customer service was world class. The last claim I filed was seamless and timely. It was a great experience. Total Home Protection is the way to go.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 18, 2021
The purchase was an easy process but I haven't received anything in the mail to say what it is that I got. Other than that, everything went great. They were very nice and very kind.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 18, 2021
Total Home had the best plan. The rep told me I would be paying $49 a month. He also gave me a rate of $60 every time I would call in a claim. I hope I made a good choice. I’ll find out how it’s gonna be when I call one in.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 17, 2021
The salespeople were extremely pushy, almost to the point where I wanted to hang up. I asked what was not covered and I was confused that they said only three things. The policy is supposed to be cancelable within 30 days. It doesn't make sense that it's not 60 days because the 30 days that you have to go over it and see if you wanna use it, you're not covered. It was a terrible sale. They should not to say, "This price is only good right now." They should also make the offer in writing. They had us pay so many years in advance and I'm still concerned about whether to keep it or not.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 17, 2021
We were thinking about moving and this might help before we move. The application process was really easy and the representative I spoke to was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Very pleasant experience so far. Eddie was not pushy, but gave me all of the available options and answered my questions with patience and understanding. I had to call back to change the date of coverage and my concerns were quickly dispatched.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Very nice to talk with Stanley, I hope it works for me and you. Thank you. I hope I do not have problems but if I do I will call you. BENJAMIN ** and e- mail **. THE PRICE WAS RIGHT FOR ME AND I AM A VETERAN. STANLEY LET ME KNOW LOTS OF OPTION> STANLEY IS VERY CLEAR.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Call Matt ** Many times. Could never get him on the phone. He told me that he was talking from the office. I did a cross reference on the phone and it came from Philadelphia not North Jersey. He Was Emailing me The contract, the quote And Terms and conditions Twice. It is now 8:17 PM. No correspondence indicating sorry he didn't get it to me but he just sent it. That was 3 hours ago. I have called Chase Visa And put a hold On the Card for this purchase. If your company Collect the money From my account It will be stopped and disputed And reversed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
There are some issues with my home that might affect me a little bit later. So it might be handy that if I find something that's not quite right, I can call on Total Home to help me find a proper person to make the repair or do what needs to be done. I bought the house and I don't even know if the AC works. It also has to work with the furnace. I use Peterman, a local company, for some of that stuff but if I need some advice, I can use Total Home Protection when the weather gets warm and I try the AC and I find out that nothing works.
There are a lot of companies that are good but I want to do a little searching rather than go with someone I've used before for other things and Total Home might be able to help me. I'm a retired contractor and I did electrical, plumbing and construction. But things change and there are advances in the appliances such as AC and furnaces which are beyond my capabilities. But if the time comes and I check the equipment out and have a service call to see what's what, then I’ll be able to use Total Home.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 16, 2021
Total Home Protection was not the top-rated but was pretty high up. They had a pretty good deal running right then and so we got it for our second home. I had no problem with the individual that I worked with.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
I was pretty sure I wanted to get the warranty prior to calling, a friend suggested it and she was extremely happy with them. But after I called and spoke with the salesman, I’m having buyers remorse, the salesman was just that, a salesman: talked fast, and was too slick, I’m a senior citizen and maybe I expect too much, I thought he would ask about the appliances, anything, but I guess that’s not his job. My head is still spinning from how fast he had me giving him my information. Customer service is a dying art. It was not a rewarding experience.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
Roger was very strong in presenting your company. I signed up for the 14 months Appliance warranty for $399 and $45 per service call plan covering all appliances and AC etc. I was supposed to receive a detail explanation of the service. I have not received this and would appreciate it? My email is listed above.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
Total Home Protection contacted me and told me that if I have any issues with any of my major appliances in my home, I would only have a $75 copay, and that sold me on it. The representative handled everything in a professional manner. I had questions about what would be covered, like from the smallest thing, the ceiling fan, to the biggest things, like an AC unit, and she was able to answer all of them. I asked for a paper copy of my policy and she said everything was sent via email. But I'm old-school. I like to have something in my hand. I don’t like having to print it out myself. That was the only thing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 15, 2021
The salesman customized the plan for me. It covered everything I wanted to have covered except my roof. It was a pretty lengthy conversation and he answered all my questions.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
The person I dealt with was great but I’m unable to keep the warranty program especially since I did pay in full it’s putting a hardship on me and my husband at this time. The savings are good. Like I said I can’t afford to keep it. Thank you. I’m still keeping the policy for my daughter Eva **. I feel she needs it more.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
My experience so far has been excellent consumer care and respect. Total information and what I need to know especially how to contact the company if I have any problems. I think having the protection on my appliances and plumbing and roof a worry off my mind.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
Total Home was in my price range and I was very satisfied because I was paying almost $50 for the other warranty I had. The rep was very courteous and nice. He told me everything that they carried. Then if I got a service charge, it went from 45 to 85 in two years.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 14, 2021
The sales representative was very professional and I understood what he was trying to say. It was clear. I just started. I don't even know if it's been 30 days yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 13, 2021
Signing up with Total Home Protection was easy. I signed up on a web page then a rep called me to verify everything and help me continue. I like him. He was very knowledgeable and easy-going. He answered all the questions and concerns. He stuck with me the entire signup process. He did an excellent job and was very good on customer service. I like that Total Home Protection has sewage covered. Large warranty companies won't do anything for sewage but Total Home Protection does. I would highly recommend them for anybody especially here in Oklahoma. It is exactly what it says - total home protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 13, 2021
The rep I spoke with was very friendly and nice. He was very thorough, found me some nice discounts. Because I'm over 60, there are a couple of things I didn't know about. So that was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
Though I purchased this plan for my current home which will go on the market soon, I kinda felt a bit hoodwinked lol. The salesman did not cover caps. When I sent the plan to another provider to go over, they said the coverage amount was not enough for some of the services. They provided a $3000 coverage max while this plan only covered up to $1500 which was not discussed with me. It wasn't until I spoke to a manager that I felt a bit more comfortable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
I got a referral for Total Home Protection and it looked like their coverage was comprehensive. It seemed simple to go through the application. The only thing I didn't get was a confirmation email with a policy number which I would have felt more comfortable with. They gave me a verbal policy number but I haven't gotten anything in writing which I would have liked.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 12, 2021
I like the price of Total Home Protection. Their application process was also easy. Their rep was very helpful. He just knew what I had to say. It’s well worth the money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
Platinum Plan cost more than other plans, but provided broader coverage than others (types, #s of systems covered) BUT per service call is high at $125, they choose the contractor and limit is $1500 per repair (or lower for some items). Often their process is a service call ($125) for diagnosis followed by another call ($125) for the repair. We've now been without heat for four days since submitting a claim and they're playing phone tag with their own contractor before granting authorization for the repairs...temps are freezing at night (32 degrees) but their system doesn't change...they just seem to want to minimize their own costs at their customer's loss. Would not recommend or use again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
The claim was covered in full and repaired.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
A home warranty was something I said I wanted to get for our home. Setting up and going over some stuff online, I saw Total Home Protection. I hadn't searched around, so I didn't know about anybody but them. One day, the rep called me, we went over some things and that was it for me. Once I got my contract and I downloaded it, I was able to go over it and I didn’t like the way some of the reading were and what they would take care of. It was at the company's discretion what they would decide to replace if something was broken. Also, if something went wrong and they decided that it was beyond repair and it was going to be replaced, they would not say that it would be the same brand or color.
Every appliance I have in my home is a Samsung. They've all been bought within the last five to seven years. I have a regular house and another house. In the regular house, I had an appliance with the computer on the front. In the garage, I still have a three-door. I just paid good money for my appliances. If something happens to one, I want it to be replaced with what I had. I called and I canceled my Total Home Protection policy. They were the first one that I went to and I wanted to check around and look at some other stuff, but I may be coming right back to them. The two people that I spoke to were extremely nice. Everybody was very knowledgeable too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 11, 2021
Signing up with them was all right. I loved the coverage. The rep told me he’s sending me some paperwork on it. I haven’t received it yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
Stanley was really helpful and friendly. He was very professional and found the best price for me. I ended up getting coverage on 2 homes today!!! My daughter in law and I really appreciated his help. I'm happy with the protection I got. And I'm confident if I ever need them they will be there.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
The person from Total Protection actually answered the phone as opposed to a couple of other places and based upon the offerings in terms of the warranty, I decided to go with them. I called and got all the particulars, and I sent the selling agent the information as well as the contact information. She was trying to put it in as a part of the escrow and it would have cost her probably $100 more so she just waited till the day before I closed and then bought the policy. One of the bigger options for people in Florida is that the sprinkler system is included, which is always a plus. Total Home Protection has a reasonable price although you never know. Sometimes plans offer an introductory price and then the next year, they go up exponentially. But so far, the plan is great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 10, 2021
They're an excellent company. Signing up wasn't hard at all.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 9, 2021
I originally had a home warranty and I wasn't generally satisfied with the service and responsiveness. I spoke with my friend and she gave me Total Home Protection. She said good things about them. I made my inquiry online. As soon as I got on the site and entered my information, someone called me right away. I liked the quick turnaround time and the level of responsiveness.
The gentleman who contacted me had satisfactory customer service in terms of tone and willingness to answer any questions. The prices were really good too so that's something desirable. As a veteran, I was also able to benefit from the promotion that they had. At first, I wasn't going to be able to pay the amount right away in terms of the annual. They had the promotion for the veterans but they were able to still knock that down a little bit. I felt like they were very accommodating. Given the time that we’re in, that's something that people need. A few dollars really does matter. With Total Home Protection, I got my emails right away. I had a little issue with the premium that you pay when someone comes out. I called and they got that corrected right away.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 9, 2021
I had a very good experience signing up with them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
Total Home was a couple months extra on the period of the warranty. The reps were professional and courteous. They explained the policy to me very well. They also gave me a very good explanation about promotions and methods of payments. This is my first time having a warranty, so it’s good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
I liked that the coverage is $64 a month.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 8, 2021
I had Total Home Protection since I bought my house in 2011. But then I canceled last year due to COVID. Then this year, I went back. I had a good experience during the tenure that I had with them before. I had a couple of service calls and there were no issues. Everything was covered.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 7, 2021
Total Home Protection is local as well as low cost. I just registered for it and the process was smooth. The rep explained over the phone and I had some parameters before ‘cause I need to make some decisions. It was just that the contract obviously came after. I looked into the detail of it as well as the underwriting details. Some of the exclusion, I wasn't clear or I might not agree to or did not find it well enough. That's the only unhappy part of doing it over the phone. But then the options and the plans were to my satisfaction.
I would recommend sending the contract first before finalizing and taking payment details over the phone because naturally, the customer is already paid. I felt like had it known, it might have been another thought, or may not be. It all depends upon what other customer has other company has to offer. When you're on the phone, you'd feel like everything is super rosy and great. But then the exclusion clause is not known upfront, and still, you're gonna pay. Then knowing, later on, it’s more exclusion than the normal scenario is something that could be improved. The only thing included is whether it is keeping cool or not.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 7, 2021
When I signed up with Total Home Protection, it was good. The rep was cool. He let me know what was available, but he didn't try and shove it down my throat.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 6, 2021
I just signed up last Sunday with Total Home Protection and it was a good experience when I spoke with their sales rep.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 6, 2021
Total Home Protection offered me everything that I need. I like their price too. At first, the rep was a little pushy because he called me at night, about 8:30 and he was telling me something about some deal for seniors that was going on, and then it ended that night. So, I listened to what he had to say. The senior pricing was within my budget. It also covers all of my major appliances, my air conditioning, my water heater, my furnace, so that was what I was looking for.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
Associate quite friendly. Answered questions without hesitation. Not pushy and offered the best plan possible. To me this was a better than average buying experience. Had two previous companies offer a best price but wanted an answer immediately. Needed to discuss with house co-owner. This associate was willing to allow time for decision. Finally the price was extremely competitive and the service fee was better than the other companies quoting.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
It was a little pushy when I purchased the warranty. But I got more than one, so the rep gave me a deal. The rep was also polite.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 5, 2021
I had a different home warranty but it only covered three appliances - refrigerator, stove and washer-dryer. Total Home Protection covered a lot more things so we decided to get a quote on it. It ended up being pretty reasonable. Their signup process was decent. The rep was very friendly and very knowledgeable about what he is doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
Sam ** was my sales agent for my initial call. Sam was very pleasant and extremely knowledgeable about the various protection plans out there and the potential pitfalls for a few that I've already encountered in the past personally. Sam asked a lot of pertinent questions that helped me make a very educated decision to go with this company. Sam was never "pushy" or trying to sell me something but rather outlined their policy choices. Sam also took my age into consideration for other savings. Employees like Sam are a "very valuable" resource nowadays. It takes LESS to keep an excellent employee instead of retraining new employees. I hope that this letter fully expresses that opinion on behalf of Sam **.
Kevin
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
Total Home Protection was great because they said I wouldn't have to pay anything until they come out. The young rep was telling me last week, they've changed even that because I was paying $39 a month for them. Now it's only gonna be $30. Plus now when they send somebody out, they'll be sending a technician to work on whatever is going on. Before, they were sending somebody out to tell you what was wrong. Then they would suggest people to call for you to have somebody to come out. They took that part out of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 4, 2021
The reviews of Total Home Protection are very good and their price was competitive. The application was really easy. I was surprised they didn't need more information about the property. Once I gave them the address, they were able to pull up all the details. The only thing that I didn't like was when I agreed to a one-year contract and they were trying to sell me a five-year contract afterward. I told them upfront, "Let's see how you guys do on this one-year deal before I decide to go five years with you guys." But the rep knew the products well and he answered all my questions.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 3, 2021
Do not use this company. I have an AC unit that was just denied replacement of the coil or the AC unit because it has corrosion. The warranty company “repaired” the leak, which was the same problem a year ago by adding Freon. This year I had the same problem, BUT the coil or the entire unit needed to be replaced. Now this year the issue is corrosion. So it’s not covered per the agreement. The company went so far as to actually call their contractor and coax them into saying there was corrosion to avoid paying for anything. There was no mention of corrosion on the work repair order and the company NEVER called to clarify the leak last time.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider.
There are exclusions in the policy. Understand that it is not for the company to purposely deny for anything other than what they do not cover.
We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 3, 2021
My experience was horrible. I tried to contact Total Home Protection multiple times 'cause the furnace wasn't turning on. After about a week, they gave me a vendor. I called the vendor which is Northern Heating And Cooling and they told me they don't work with Total Home Protection any more because they failed to pay them. I called Total Home Protection again. They said, “We're sorry. We didn't know that they no longer work with us. It would take 48 hours for us to reassign you to another vendor.”
I was waking up every morning and inside my home was close to 50 degrees. My wife and I called them about 30 times within two weeks’ span. Finally, they reassigned us to another company. I called that company and they said the same exact thing. Two weeks later, Total Home said they were gonna reassign us to a third vendor. We said, “No. We’re not gonna do that. That's not gonna work for us. We need another option.” They gave us the reimbursement program and we had to jump through hoops but I haven't gotten any word back.
Living in Montana, my fear was that it was gonna get so cold that my pipes were gonna burst. It was negative 24 outside and with wind, it was like negative 30. The heater would only work if we went downstairs, flip the switch, and turn it on and off. Something was wrong with the circuit board and the gas valve and they told us that they only cover up to $300 of an $800 bill. It was a bad experience altogether. We're not going to renew at Total Home Protection after all that happened to us. I work in the HOA industry so I understand what it takes to call vendors, get proposals and get permission. But for them to take two weeks to tell me they couldn't find a vendor is ridiculous. They're trash. I extremely advise not to go with Total Home Protection.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 3, 2021
The rep I worked with during the purchase explained it fairly well. He was just a tad bit pushy but wasn't totally offensive. But whatever they say they do, they put in writing, they do it. They don't tell you one thing and then do something else.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 2, 2021
The rep from Total Home Protection was good and informative. All aspects of the coverage were explained pretty good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 2, 2021
The gentleman from Total Home Protection explained how it works. It seems like they take care of old stuff as well as new. Getting signed up with them wasn't difficult at all.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
I am satisfied with your service and knowing you are there when needed thank ???? Send me the information and look forward to getting the information from you. thanks again for the service you offer. Better know I have the warranty
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
The application process with Total Home Protection was easy.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed March 1, 2021
I had a home warranty but it wasn't as good as Total Home Protection. Total Home is cheaper and it's the premium package. The application process was really easy and the representative I spoke with on the phone was really nice. I just haven't received my contract yet. The rep said he was gonna give it to me later that evening. But it has been a few days.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
My experience with Total Home Protection the last time was not the best. I just signed up again because I didn't have enough time to research anybody else. Their customer service responding to the phone is fine though I've had a couple of managers that were not responsive. In terms of coverage, I had one item that was covered. The contractors came in and it appeared as if they were running their own kind of a business. I've had this guy come in and didn’t quite diagnose the issue. I ended up spending my own $400 to get the issue resolved.
I had a washing machine issue which was covered the first time then it was not covered. Right after that, the whole thing died again. The one that irked me the most was when they condemned my washing machine. They said they were only going to give me 200 bucks when I was expecting more and it took them more than 8 weeks for them to send me the money after so many calls. That I was totally dissatisfied with. Once they make that decision, a maximum four weeks should be the thing. The money has to be in the customer's hands for them to make the next purchase.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
The Total Home Protection plans that are offered are reasonable. I chose to go with them for the cost and call-out fees. The application process on the phone was very easy and dealing with their rep was very good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 28, 2021
When we called Total Home Protection, the rep made some good deals. However, we haven't gotten the policy on hand yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
I woke up this morning to having no water. It’s Saturday 2/27/2021. I called 800-545-0402 to report the problem. I’m told that I can’t get service today. I’m having to call a local plumber to repair the problem. I will be canceling this home warranty plan first thing Monday morning.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
We unfortunately do not offer emergency service
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
The two people I spoke with were very professional. They did a good job representing Total Home Protection. I didn't feel pressured to do anything. I didn’t feel like I was dealing with used car salesmen. I felt like they listened to what I was looking for and what my needs were. They didn't try and sugarcoat it. It was either yes or no. I had called back numerous times with different questions and the rep gave me a lot of information. However, he didn't have all the right information. One of the add-ons he talked about was the pool but some of the things that he said were covered didn't end up being covered when I read the plan.
When I called back with a question about wording in the very long agreement, he didn't have the answer. He connected me with someone else who sort of explained it a little bit more in detail. He did a good job getting me feeling comfortable. The more I talked to him, the more sort of discounts I got. It started out with a certain plan and a certain service call fee. After talking about different options, I was ready to sign up for a one-year plan then it turned into a six-year plan. I work in law enforcement and there was a discount if I signed up for a multi-year plan. He answered my follow-on question. Total Home Protection's website is comprehensive too. It had some valuable information before I was ready to take that next step. I'm hard to please but I'm satisfied.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
With Total Home Protection, I was getting a good deal and a good value. I was also comfortable speaking with their rep. He did a good job.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 27, 2021
I got a call from one of the Total Home Protection agents a few weeks ago and he was really professional, knowledgeable and helpful. I wanted to do it and we went on with the purchase. We did everything on the phone and everything was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
I liked Total Home Protection price-wise and the customer service that I spoke with. Signing up was piece of cake. The guy who took care of me was very professional and went through the high ends and low ends of it, and it was my decision.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
Total Home Protection seems pretty nice so far from who I've met and talked to.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
The rep I spoke with was very intelligent in his job. He was also nice and thorough. He did very well. I'm satisfied with the premium monthly payment for five years.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 26, 2021
The policy with Total Home Protection seemed to be nicer that's why I left my previous home warranty provider. It was too complicated and there were more fees. It also seemed like they put all the legwork on you. I'm trying Total Home Protection and when I initially talked to the guy that signed me up, he was pleasant and easy to talk to. He explained everything in detail to me and was very professional. A lot of people don't have time. They put you off. But he talked very well and represented Total Home Protection very well.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I am a policy holder and I regret going with this company. They are not customer service oriented and are simply collecting premiums and find every reason to not honor the policy. They essentially accuse new customers of fraud and scrutinize every claim! Don’t choose this company and save your money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I purchased a home warranty today for a new house I'm fixing to move into March 1st. I dealt with Mr ** today. It was a very pleasurable experience. He did the whole thing in less than a half an hour. Very pleased with my results. Good price. Hopefully the warranty is as good as he says. We'll see what happens. It's been a pleasure to work with you guys. I have already recommended you to a few of my friends and they may be coming over. So once again I just like to say thank you for the experience. Thank you for the service and thank you mr. **.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I used to have HomeServe and they didn't do me well. They led me to believe that if my heat pump couldn't be fixed, they would get me another one. My outside unit went out during Christmas and my inside unit was heating a lot. Power was coming out and it almost drained my electricity. Home Serve sent a guy out who took my panel off and said it had been on fire. He said that he could put a used one in for 1,300 or a new one for 3,800. Come to find out HomeServe would only give me $1,500. So, I called a guy who does work at our church who found that two wires had shorted out. He cut them, put them back together and things were good as well. I dropped Home Serve and went to Home Shield. But, Total Home called me and they seemed to have a better deal. They said that they would replace things if they ain't fixable. I went with them and the lady I spoke with was nice.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I did file a claim for the washing machine that had seized up and the repair guy that came out here checked what was wrong. He said that because the part was over $100, he had to get approval through Total Home Protection before doing anything. He heard back from them on Tuesday saying that they would get in touch with me to let me know what the decision is but I hadn't heard anything and today is Thursday. I really need my washing machine fixed. So far, I'm not real thrilled with the process. The timeliness on how they get back with me could be improved.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 25, 2021
I have a claim with Total Home and I told them I had a technician come. I'm still waiting to hear what to do. I'm out of town so it's difficult for me to send the invoices through email. Before Total Home even looked at my claim to see how much I owed, they called me to say that I'm gonna get reimbursed 200-some dollars. I said that my bill hasn't been done yet and the cost would be 400. The rep said "okay, then we'll wait".
Total Pome doesn't cover a lot. Something went out in my condo's water heater but they didn't cover it. The cost of that was only $150. Other than that, Total Home calls me and makes sure that everything is good. I'm glad they have someone I can talk to versus just doing things by email. I've heard horror stories from my brother and my mom about whoever they went through with their warranties and how horrible they were. So far, I'm impressed with Total Home and I'm very satisfied with their service. I've only had one $400 claim, but they fixed it. In the six years I've been with them, I paid $1,600. So if that issue happens again to me, I feel I'm covered.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
Total Home Protection kept telling me that they were the greatest and all the other companies sucked. So, we'll see how great they are and if they're going to follow through and actually replace items that they can't repair.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
The man that called me was kind of aggressive. He was very adamant about certain things, that the home warranty was so beneficial, and I decided to give it a try. He was saying how certain things can be be handled, if needed. The way that he made Total Home quickly respond was better than the other one.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 24, 2021
Something went out on my heat, so it wouldn't kick on like it was supposed to. I got a repair person I knew in my local area. I called Total Home Protection and got it approved. Everybody was very friendly. I got a quick response too. They said that I could use him, so he was able to get out there within two hours.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
I have a home in Indiana and I have a company I use there. Unfortunately, I can't use the same company here because I don't own the home, so that was a letdown. I was on the internet looking. There's a lot of companies that are around, but in most aspects, they want you to be the homeowner and you can't always be the homeowner. This house is in somebody else's name and I'm renting, but it's mine. It's in my friend's name because she had the cash money to put down for it and we're buying it from her on monthly payments. Still, I need to be able to cover the house because I'm the one that's here. If something breaks, I have to cover the expense and not everybody allow you to do that, but Total Home did.
I went with Total Home. You don't have to be the homeowner with them, and I liked that. I liked the prices too. However, it'd be nice if they could get a few more people that were either online (to be able to chat with somebody that's gonna put in the claim) or on the phones (to have somebody answering calls so a claim could be put in). This is so you know somebody has the request and it's not just a machine. To me, communication is a big thing and they need to improve theirs a bit. I like talking to people when I'm doing business. If I'm on the computer and I'm not doing business, I'm playing a game. I chat with the folks I play with all the time.
I balance the ease of putting a claim and being able to talk to somebody against the company I use in Indiana that I've had for a couple years. I compared the two and Total Home Protection's claims process was a little frustrating for me to start with because it's a little different with the service I use in Indiana. There, you pick up the phone and you talk to somebody. With Total Home, I didn't. Because of the pandemic, most of the stuff is done online right at the moment, so I went ahead and went online and submitted a claim. It got handled right away and it was taken care of for me, so I can't complain at all. I got a plumber out here the next day. Got cleared up quick too. The service was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
It was easy to sign up with Total Home Protection. I went through the webpage, and then I had a person call me. We walked through and negotiated a few things. When I had to call for service, it took a long time to get somebody to come out and I had to escalate it after four weeks. The reps were good, but I ended up having to find a technician. Once I found one, everything was fine.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 23, 2021
I had some trouble with American Home Shield so I googled home warranty companies and started checking them out. I no sooner filled out a form and the phone rang. It was Total Home Protection. It was fast. The guy I spoke with, George, was very helpful and nice. He kind of sold me. But maybe I shouldn't have gone with the first one that answered me. I got a claim going on right now. My son who is disabled lives in one of my houses and he did not have heat Sunday. I didn't hear anything from them Sunday night when I filed the claim. They say 24/7 but I heard nothing on Monday and Tuesday morning, I still hadn't heard by 10:30. I called a contractor locally and asked them when could they go out and check 'cause my son couldn't be without heat. They went out within two hours and fixed it.
I don't think Total Home Protection's customer service is that good. I'm giving them a chance but right now, I'm not real happy. The fact that they don't get right back to you and at least let you know your claim is being worked is very frustrating. You wonder if they got your claim even though it's showing. It gives you a phone number that you can call to get an automatic update about your claim. You call that number and the call drops. I tried it three times. I emailed them and told them that but I had to search to even get an email address. You can't even call and hold on to speak to somebody. It's automated and you do not get to talk to anybody unless you want to buy the plan.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
Eddie was a great Sales Rep! He told all about the Home Warranty will cover. Eddie also told me about different specials and plans you have to save money. Unfortunately, right now I can only afford this one. Thanks again for All your help Eddie!
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
The Total Home Protection rep talked me into the Premier contract where they lowered my rates, and because I'm a senior, I'm only going to be paying $45. I was also told me that I could cancel it at any time. Apart from that, Total Home Protection needs to work on taking people off a list once they sign up with them. I didn't like that I wasn't taken off the list, and I keep getting phone calls. I must have gotten at least a dozen. I didn't say anything at the beginning, but I finally said something yesterday. I said, “Enough is enough.” The gal said, “I'll put you on a ‘do not call’ list,” that they already have it. Guess what? I get another phone call today and today's gal was rather rude. I said, “If I get one more phone call, I'm going to cancel my whole contract.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
A friend of mine told me Total Home Protection is great. If you have any problems, they're there. The price was right too so I went with them. However, when I called them for a claim, it took a while to get to them. That's the only downfall. But when I finally did, they moved things right along. The reps were wonderful. They walked me through everything. I didn't have a claim number and a young man emailed me all my information which was very helpful. It's one thing to talk and get it like that but it's also good to have it in writing. I'm very pleased. However, I was not satisfied with their contractor. The guy did good with my dryer but some of my food went bad. I didn't have anywhere to store my food and I kept emphasizing that. He would be saying he'd be here at 9:00 in the morning but he came at 4:00 in the afternoon. I did not like that and my refrigerator still is not right. I wasn't even going to waste my time with calling him back. I don't want him to work for my stuff again. He was not good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 22, 2021
There was a webpage that said compare your insurance with another one and see what the price was and how you could make a lesser payment. I went online, filled out the form, and I hadn't even gotten offline before Total Home Protection started calling me. The guy I talked to was very nice and informative. He told me everything that they did and the difference between them and what I had. It sold me right there and it was easy for me to sign up. He gave me his number and told me to give him a call back if I had any questions or needed anything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
The tech was professional. However, Total Home Protection didn't cover my claim. They had their reasons, but I don't agree with it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
I needed the coverage for my home. I had to pay to have my furnace replaced last year and I had been asking around about the home warranties. I got some good feedback on with Total Home Protection and I signed up with them. The process was quick and easy. I did it over the phone with the agent and the customer service rep was really good. The rep I talked to offered me to put my roof on the contract at a discounted price and the package that I got was a great deal. I hope that having the warranty will be very valuable when the time comes for me to use it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 21, 2021
When I looked at the Total Home Protection program, I decided that I would try them this year. I received a call and the person offered me an extended program. If I paid for a year, I would have like 14 months. However, my first experience in filing a claim was not very pleasant and I began to wonder had I made a bad decision. Every time I put the claim in, they will come back and say they couldn't find a service person in my area. Then, they came back and told me who the service person was. When I called the service person, they told me, "You've got to pay the full price of whatever we do then file it back with them." That's not what I signed up for so I kept going back and forth.
When I did finally get that person, they were able to come out and look at the machine and order the part, which I knew would happen, that more than likely they would not have the part that was needed. But the service contractor that came out was very professional and efficient. They ordered the part, figured out what was wrong with the washing machine then came back and repaired it. It took almost two and a half months which I've never had that experience before. I've had American Home Shield for 12 years and normally, they can find someone. With covid, I expected a delay but I did not anticipate that a company that provides these services would not be able to get someone within two to three weeks, a month at the latest. Hopefully, I don't have to use it again. But if I do, I'd certainly hope I don't have that experience because, if I do, I'll probably run back to American Home Shield and pay the extra.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
I'm not pleased with Total Home Protection at all. It takes too long for someone to do the jobs. I really want to cancel them. The representatives are not precise enough and they're not professional enough to give me information that I ask for.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
The application process at Total Home Protection was really easy. The reps were very nice and knowledgeable.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 20, 2021
I signed up with Total Home Protection. I like the extra two months free and a leaking roof. The $32 was the lowest price. The application process was pretty simple. The rep asked me a bunch of questions, and I answered. I told him I have to get back with him because, at first, I didn't know if I could do it or not because of other stuff that was going on in my life. They were pretty persistent about me signing up. In the process of trying to figure out if I wanted it or not, I got another call. Then, I got another call. I was like, “Okay. Let me research this stuff.” And I had another call. Then I got busy again. So, the persistence made me check out other companies.
Then finally, I was ready. I realized I would have enough leftover to start payment. They convinced me. I don't really know what you would cover and what I would have to go through to get covered. For something to break down, I've never had to go through that. But all in all, it's pretty satisfying to know that if something breaks down, I can call them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
I asked a lot of questions. Rep was patient, answered/clarified everything for me. Within 1 min I had my policy sent so I could go over it. You hear so many bad things, I hope I am happy with this co.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
Very clear, kind and explained all we needed to know about the policy and the discounts that were available at the time. I will recommend your business to friends and family. Also explained the extended yearly coverage offered. Hopefully you will be there when needed.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
The rep was professional and explained what Total Home Protection had to offer. I’ve been in the house for a few years now and this plan would be able to help.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
When I went to report my first incident, I called but I never got an answer. So, after a couple of days, I went online and then I got an answer right away. The overall claim experience was very good. The guy was in and out of here in minutes. He knew his business, he fixed it and it wasn't a big job. The tech was nice and friendly too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 19, 2021
My brother referred me to Total Home Protection. I use it mainly for my rental property. So, when there's an issue, somebody else can take care of it. Submitting a claim is not a problem. But dealing with their vendors is a hassle because I don't think the vendors want to work with warranty companies because they don't make as much money. At least two or three times when I talked to the vendors, they are disrespectful to me. My brother has had the exact same experience. I think they don't like to work with Total Home Protection because they don't make as much money as with non-warranty companies. Total Home Protection sends an email saying, "Okay, this is the contractor. Please call them to schedule the service." When we call them, they are like, "No, we don't work like that. We'll call you whenever we're ready." So, we have to wait for days trying to get them to work on the issue.
Sometimes, it's been over a week and I have to call them back, and then they respond in a way like, "Why do you call me like if I owe you something?" I don't think there's anything the person on the phone at Total Home Protection can do. They just said, "Oh, yeah, we are kind of aware of these issues." So, it's really frustrating. I don't know if Total Home Protection finds the cheapest service providers and that's why they are so disrespectful. It really damages my idea of Total Home Protection as a warranty company when I have such a bad experience with the vendors. As far as their representatives with Total Home, it's good but I've had some problems in the past where I had to request to talk to someone higher. Normally, whenever I'm escalated to a resolutions manager, they are the ones that are able to help me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
If I could give a zero I would. Customer service is awful, things break and it takes 4 days to hear from anybody. They find ways to not cover anything. I had a hot water heater break, that would not produce hot water and somehow it was not covered. Claims person told me once “it is luck of the draw” if you get something covered or not. Do not, under any circumstance sign a contract with them.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader.
There are exclusions to the policy the tank of the water heater is one of those not included in coverage. It is the only reason the claim was not covered.
Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
The salesman was pretty persistent. Total Home is very high pressure and they continue to try to offer deals on the phone. It's a one-time good deal and if you don't do it right now, you miss out on it. They tell you that you have 30 days to change it before you even see the actual contract. They could improve on that.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
The application process with Total Home Protection was easy. We did it on the phone. I'm satisfied with the price that I have and with the discounts that the rep gave me.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 18, 2021
I had a policy with Total Home Protection years and years ago. I moved into a new patio home and they wouldn't let me transfer my contract over. It was gonna be a lot higher than what I was paying. I discontinued it and when they were running a special, I called and got it back up. I had to file a claim on my washer last week and the process was simple. One thing that they told me was they were going to email me and give me the number of who'd be coming out here and I could call them. I told the rep I don't get my emails. I asked if they could text me and he said he couldn't promise me that they could text me. If there's a way they could communicate with people besides email, that would be great.
The guy that was coming out called and set up a time for him to come. The part was out of stock so the tech is waiting for it to come in. But Total Home Protection responded pretty fast. They also gave me a paper that said if I get somebody to service with them, I get a free monthly percentage. I gave it to my sister-in-law and my daughter is going to be probably calling them and get with them too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I am glad we went with this protection for our home. The price was reasonable. I would and will send others to talk about their home. I like the part Total fixing or replacing items covered and the price of making a work order for repair.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I've always had a home warranty. I was looking to see what else was available out there. Total Home responded the quickest. Their application process was simple. The options that I was offered were good too. The signing up experience was good. However, I have had the opportunity to use the plan, and it's not all that it’s cracked up to be.
My heat went out. I called and I submitted a claim. Didn't expect to hear anything over the weekend. So Monday came, nothing. Tuesday came, I spoke to somebody. The lady's name was Cher. She said, “We can get somebody out there Thursday or Friday to look at it.” I said, “Do you understand that it's wintertime here? It's cold. My house is 40 something degrees.” She said, “We’re not an emergency service. Now, you can get your own contractor and we will reimburse you.” I said, “Okay.” I called a company out there. They came out. They gave me a price to repair it. It was $339. The part was $200. But all of a sudden, Total Home only wanted to reimburse me $165 of the 339. It's about three weeks now and I'm still waiting on my money.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I called Total Home Protection for the thermostat that wouldn't shut off and they sent some guy out. He said I needed a new thermostat. I paid him the deductible but he never came back. I called the company back and they were gonna send somebody else out. The guy that was coming out wouldn’t come out. He wanted another deductible which I already paid to the first guy.
The problem was Total Home Protection couldn’t find anybody to come out. They told me to get somebody on my own and have them call when they got there. I got Horizon Services and when their guy came out, he said it was the thermostat and it would cost $391 to fix. Total Home Protection said to go ahead and do it. After he did it, they decided to only pay me $175 but I didn’t get anything yet. They told me to wait five to six weeks and it's been about two months. I've contacted them and left messages but they have not called me back. I'm not too happy with them at this point. It was almost like a bait and switch. I wouldn’t recommend them to anybody but I’m kinda stuck with it because of my mortgage.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 17, 2021
I put a request in and then somebody called me. The reps were pretty helpful. So far, according to what I was told and what I found out, it seems like it's going to be fine. But I’m still kind of skeptical because from my experience, a lot of times, home warranty companies sell you things in the fine print and you tend to miss it. Then when you think you’re getting services that you want, you're not qualified for it, and that's what I'm worried about.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
The gentleman, Eli ** was very helpful to sign on to Total Home Protection. The price was very reasonable per month. I will tell my friends about the promotion and hopefully they will respond to the offer. It is a good deal to protect your valuables..
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
Setting up the policy with Total Home Protection was easy. I talked to a rep and he explained to me all of the stuff on it. Our central heat went out last month so I submitted a claim. It took two weeks to get someone here. One girl at customer service had an attitude. She said, "I'll send you an email or I'll call you and let you know." But she didn't and that was what pissed me off. I called and said, "I want to speak to a manager." So he called. I said, "I was in customer service. I dealt with customers all the time. If I could not find someone to help them, I at least had the courtesy to call them and explain to them I'm still looking." Finally, he got someone out here right away. Thank God, we got it fixed because we've had below zero in the last few days. It had something to do with a sensor on the front of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
My dishwasher went out so I had somebody to check it. The tech was fine and he put it back online. However, I probably will have to have it reset because the water flow is tilted. It’s probably a construction issue.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 16, 2021
Total Home Protection had the highest recommendation nd when I signed up with them, the rep I worked with was very helpful. He was also respectful and the process was easy and smooth.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
The application process at Total Home Protection took about 30 minutes to finish up the entire process. The rep was very friendly and very informative too. I asked him what I needed. I was satisfied with the options that I had. It covers pretty much everything inside the house. So, I was fine with the policy. After I purchased the policy, after one month, my AC broke down. So, I called them. Then, everything was fine up to when it comes to actually paying the bills. I paid about $200 to fix my AC. But Total Home Protection didn't pay anything at all. I also paid the extra $75 to the technician that was sent to my house. It wasn’t really pleasant for me. So far, with the experience, I'm not gonna recommend Total Home Protection to anyone.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
The rep I talked to when I submitted a claim was helpful and the contractors were very prompt. They were very experienced and very explanatory.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
Their policy is a little weird, where they don't have anyone over the weekend. For example, we had our heater break on a Saturday, and they told us we couldn't get help till Tuesday. But it's the middle of winter in Wisconsin, so that was not ideal. It'd be ideal if they had some emergency hotline in case something did come up over a weekend. I'm sure we're not the only ones who've had that issue. But the actual customer service itself was fine. They were pleasant. They've been generally quick at getting us help. It saved us a good amount of money on the heater when it broke. It's been worth it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 15, 2021
With Total Home, the piping that runs underground from your house to where you connect to the city is included and that is a huge coverage advantage for them because many others don't offer that. A person reached out to me via phone because when you go to Total Home’s website, you put your information in there and then, they all start calling you. So, the person called and I got lucky because there are a dozen warranty companies out there. I told them to give me a salesperson so they connected me to someone out in New York and I was able to go through the coverages with him on the phone. I got along with the person fine. The reps were very knowledgeable but they were too much like a car salesperson. I understand they gotta be a little pushy and I'm in sales, so I get what they're doing.
What I don't like about any industry is when they say that since I’m committing to Plan A and it's costing me 500 a year, their special today is for $400 if I do a two- year plan. But keep in mind, I can cancel at any time. The one that caught my attention was, at the end, I gave him a credit card to use and he said that he rarely ever saw this happen. Since I’m using a Visa card, here's one other special offer I get today. So to me, it cheapens their product.
With all the specials, if they already have them, they should tell me. Because what they're offering is a very important coverage for home warranties. I'm going to be a little more sensitive to that because I'm a sales guy myself and something like that could kill a deal as fast as can be. So, it's that lack of seeing a little bit of professionalism. They should take pride in what they’re doing. They know their pricing and if that's what I need, then they wouldn't be throwing out four different specials after I've already made a commitment.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
I have an air pump system and when it started getting cold enough here in Indiana to turn that heat on, my air pump outside sounded like I was living next to a jet engine manufacturing plant. The neighbors could hear it as well. It was this high pitched metal on metal kind of thing. I went online, filled out the claim form and put a brief description in there as to what I thought I was hearing and experiencing.
The very next day, I got a call that someone would be available to come out and look at it. A technician came out and had to go back and get a part. He came back the following day to put that part in and fixed it. It was incredible. It couldn't have been any easier. I kept waiting for the other shoe to fall and it didn’t. There was a $65 service fee which was fine. Some of the other companies are charging $100 or more for a service fee. To hear him say it was just the capacitor again was cool. I'm not going to have to totally replace my HVAC system here at the beginning of winter and it's going to be $6,000 or $7,000. It was a wonderful experience. Total Home is awesome. I told a friend of mine who just got a home, "If you don't have one of these, you need to.”
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
The heating unit was short cycling. We filed the claim on December the 18th and I ended up calling back about a month later. THP wanted me to get my own technician and pay the technician and for me to make all the calls and everything. We didn't want to do that. We felt that if we were paying THP for the service, they could make the arrangements. It went on a couple of weeks and I called back to check on the claim. I got a different person who said that the claim has been assigned to somebody. I got the number but the person was not even in our area. Then, the tech that came out was friendly and did what he thought needed to be done but he couldn't identify the problem. He replaced the thermostat, which did not correct the problem.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
I submitted a claim because our heater went out. Submitting the claim online was very easy. They contacted me and then very shortly after, the company here in town contacted me. They came out and got me all taken care of. They really knew what they were doing.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 14, 2021
In the beginning, it was difficult getting ahold of Total Home Protection to file a claim. I had to go online and doing so was challenging for me. But after that procedure, it wasn't too bad. The tech was very nice and professional. The dryer quit working completely and he had to replace parts. But the dryer is not working the way it was in the beginning. It's drying the clothes but there is a slight problem. He said it was under warranty so I can call him back and he’ll take care of it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
The guy who did the contract with Total Home was a little too quick and when I got my policy, my first name wasn’t capitalized. Also, he didn’t have the unit number, which means the insurance company was insuring this entire building instead of just one unit. But it was good dealing with the reps.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I wasn't too satisfied with the contract. There are a few other things in there that my husband pointed out that weren't fully covered and I really wasn't satisfied with that. But my experience submitting a claim was immaculate. My garage wouldn't open and I called THP. The contractor came out and everything was fine. They were very professional and the service was quick. Also, I got a follow-up before they came out.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I had a refrigerator go out. They gave me a phone number of somebody to call. The people I had come out were extremely rude, and said that there was no fixing the refrigerator, and submitted it, and never got back to me. I chased them down. Took two months to go with our refrigerator. Luckily, someone else loaned me another one. I called and said, “Okay, it's been approved to be fixed.” The lady told me, “It's too old to be fixed. We're not coming back out there and fixing it.” I called Total Home Protection back. They told me to find somebody on my own. That went back and forth for a couple of weeks. I finally found somebody on my own. They came out. It was a simple thermostat. I submitted the receipt, submitted the request letter to get my money back for repairing the refrigerator but I've heard nothing. I'm not happy and my husband wants me to cancel.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 13, 2021
I'm not happy with Total Home Protection. It took every day to find someone to come and do the job for my garbage disposal. They sent me an email giving me this person but they don’t even do business with them. So, I called HomeServe back and told them that. They sent me an email of another company. This company said that they don’t do business with them because they don’t pay. So, I called HomeServe and I told them that. HomeServe called this company and this company told them the same thing they told me. It was a big mess. The garbage disposal is working now. But I had to go through all that just to get my garbage disposal fixed. I've never had to do that with any company I've been with. I wanna discontinue my service. I've already called them and they said they're having someone to call me but no one’s called me yet.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
When I ordered a home owners warranty from your company Jan. 17, 2021. I qualified my agreement with one request, that I receive a paper copy of my new warranty agreement in writing. I was told that this request would be honored - it never came. A 2nd call, & I was told it was reordered & should be here shortly. As of this writing nothing has arrived US Mail or otherwise. I understand my next payment has been postponed this month of Feb. 2021 & will resume March, 2021. I do not expect any charges retro-active or otherwise should I regrettably if I have to cancel this order for your warranty services should the papers not get to me shortly. They are now long overdue a second time. After 2 promises that they were placed in the mail, this situation does make me very uncomfortable. No phone calls please. Is it possible for Mr. ** to pick up his extension #**?
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
I called Total Home Protection for a claim on my dryer and my refrigerator and I haven’t heard anything. So, I’m not paying anything. I never had any contractor. My dryer is still messed up as well as my refrigerator. It's hard to get ahold of Total Home too. I'm not gonna stay on the line on the phone for two hours. You call somebody, they send you to another place and then, they hang up on you. Then it goes over and over. They call you and then they say push 9 and they’ll call me back. So, this is ridiculous and I don't want anything to do with that. They aren’t worth a penny. They called me that I was behind my payment. I canceled them a couple of days ago but they didn't listen. If I were people, I would never go with them because they're no good. I would never deal with them again.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
At the end of my first year with the warranty company that came with the home, which I wasn't satisfied with, I went searching and the gentleman from THP I spoke to was persuasive. But at the same time, he was customer service-oriented and he was able to answer every question I asked him.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
The customer service when I called Total Home Protection was good. We've had one claim. Sometimes if it hadn't been that it was an emergency, we would have been waiting a lot longer than we should’ve been.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 12, 2021
I had to call for the hot water heater and the customer service at Total Home Protection was good. I thought the hot water heater went out but it didn't. It was just the pilot light that went out.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
I told my dad we needed to make sure he had coverage. I did two different properties, my dad's home and my home. I was staying over to my dad's for a time and my oldest kid was here with him. I signed up with Total Home Protection on November 25th and I had just gotten my policy on December 25th. It has the start date of the policy, not the waiting period. They can't start something when it has a grace period time. It didn't have November 25th 'cause the coverage didn't start until December 25th and that's what it has on there.
I had an experience wherein unexpectedly, my water heater went out. Water was running out and going across the garage. We found out something was wrong by seeing the water in the garage floor. Unfortunately, my dad passed December 26th and nobody's gonna go without hot water, 'cause we won't be able to take a bath if we didn't have hot water. Not even knowing the 30-day grace period had passed, I called. First, Total Home Protection made up something. They said my waiting period was over December 25th, Christmas Day. They told the people that they didn't honor it. I sent a copy of the policy and a copy of my initial payment that tells them when I took the policy. I had to borrow the money because they wouldn't cover it, and now, I owe that.
Nobody ever knows that the water heater is going to go out, but they make it seem as though you're doing something wrong or deceitful. It was covered. Total Home Protection should honor what they say. They want people to sign up with them, but when it comes down to covering what people are supposed to have covered, it's not there. It's false advertisement and being dishonest. Even their company that came out to service my water heater said they had the same problem with them from other clients. I was going to discontinue the service with Total Home Protection and today, I got a text message about my payment is due. They want their $106.
A home warranty is a good thing to have. I talk to people about it. I see stuff around me and it makes me say, "Oh, you do need it." My neighbor's pipe burst and she's elderly. The home warranty is not even affordable for me sometimes, but I make do with what I have to, to make sure I have this coverage. It's like a car insurance. You're paying for it and then something happens. You're not asking for something to happen or going out there and making something happen. You won't do that to tear up some limb when you're driving, but they're dishonest.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
The dishwasher wasn't working in our rental property so I sent THP an email telling them that we needed to have the dishwasher looked at. They sent an email back to me and gave me the name of a technician. The tech came out, looked at it, and found out what the problems were. He called me back and said that he had submitted it to the warranty company and that they had approved the repairs and everything on it.
The claim was originally submitted in December but nobody ever called back to set up a time to get the repair done. I tried calling the tech and I left a message but I never got any messages back. Then, I sent an email asking about getting it repaired. Then, I called the 800 number and talked to somebody there. She put me on hold while she tried to call the tech to see if she could get him to respond to her and she didn't. She said she would send me an email with a new technician that would come out and finish up the project. She said it wouldn't cost me another service charge or anything like that. I'm still waiting. But two months was really unsatisfactory service.
Also, there was a problem with the plumbing at the trailer. It was backing up and it was in the evening. We tried calling and everything and couldn't get through to anybody. I told my daughter to call another 24-hour place to come and check the plumbing. That cost me $500 out of pocket to have them come out and run a camera through to find the leak and to clear it, which should have been something that this home warranty should have taken care of.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
The guy that came out to fix the heater did a half job. He said that he had to go buy something and he was coming back but he never did. I've been calling him ever since and now, his voicemail is full so I can't leave any message. I text him but there is no response. This happened in December. I had been calling and calling then finally, his son said that he was in the hospital for a few days. But now, it's February and he still has not called me.
The main thing for the heater messed up so it had caused the other thing to mess up. Total Home Protection only pays for the main part and I had to pay for the other two pieces. I gave him $800 to do the job and I have no receipt. He came at 9:30 at night. I stayed up almost 1:00 and he still wasn't finished so I went to bed but my husband stayed up with him. He had told me before he even came in that he was gonna get me a receipt. When I woke up the next morning, I asked my husband if he gave him a receipt but he told me the guy didn't give him anything.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 11, 2021
It was a good experience with Total Home Protection. We went with them because they were cheaper. We did it all over the phone and the rep was great.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
My wife was interested in getting covered because she has concerns about things in the house that may go wrong. We had some AC work before we got the policy and we spent $400 on a repair. We thought, “You know what? We might as well look into getting a policy like this for other things.” Total Home's terms and pricing were good. The only little drawback was that they have stipulations on certain things that they don't cover. I had a plumbing issue and they only covered certain parts of it because they had certain circumstances they don't cover. Other than that, they were good at working with me. The plumber was good too.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
I've only used the service one time and it was a good experience. It was a clogged drain and a young man came and fixed it. It was real prompt. But I had another issue along with that and it's one issue per call, so I had to call back and I had to get another person. I didn't like that part. Outside of that, the service that I got for one of my issues was good.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
Reviewed Feb. 10, 2021
The signup with Total Home Protection was fine and the salesperson was helpful. When the heater on my dishwasher went out, we got it repaired and the tech was great. However, it's been about six weeks now and it still hasn't been paid. That's my only problem. I feel this is very inappropriate that they're taking so long like it's been a scam. They sent me forms to fill out. I filled them out and sent them in but there was no payment. I called them and they said I needed to fill out the forms which I already did. They said they didn't have forms so I sent them in again. Then they told me they needed a different invoice so I filled it out again and sent it in again. I called and they told me they didn't receive the form. I already did, twice, but I sent it in again. Finally, they told me that it's been approved and I'm getting paid but I still haven't got it.
Thank you for selecting Total Home Protection for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. Total Home Protection strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact Customer Service during normal business hours at 1-800-545-0402.
ServicePlus Home Warranty Company Information
- Company Name:
- ServicePlus Home Warranty
- Address:
- 518 Old Post Road, Ste. 7 #315
- City:
- Edison
- State/Province:
- NJ
- Postal Code:
- 08817
- Country:
- United States
- Website:
- www.serviceplus.com