Thumbtack Reviews

Thumbtack overcharged me for a some leads and they can't refund when the charges are over 30 days. It is their fault. They should not have limitations, they are ripping off service providers with many charges.

I have only been using Thumbtack for a few months but find myself in the same situation as most of the reviews I have read on here. I keep getting charged over and over for leads supposedly from people looking to have work done. When I respond to their request I never get a response from them. Be Careful if you decide to use this service.

I just deleted my account from their site. They were charging me for sending emails to which we never got replies. I was coming in half the budget amount, was local to the customers, gave our site with nothing but 5 star reviews and they would either not respond at all or I would have it showing the reviewed but never replied. Most of the high dollar cost were for graphic design where we are at $35.00 an hour, and my graphic artist has drawings in the local museum for Pete's sake, so talent is not the issue. Most places charge double that rate and take twice as long as she does. Then for the embroidery needs they were charging me half of what the order would normally cost someone. All I would ever get is request for 1 to 3 pieces with a name or something simple where we only charge $6.50 per item and we still did not get replies. Just constant charges to my credit card. This place is a scam in my opinion.

I was trying to get a massage. I did NOT want any weird massages or anything not on the up and up. I explained this to a Massage therapist and explained this to Thumbtack. And they blocked me. I spoke with customer service and showed them my emails and they still blocked me. I reached out to the owners and the board and they just blew me off and thought I was lying. UNBELIEVABLE IS ALL I CAN SAY!!

I was using Thumbtack for last 3 years until 2018 when they jacked up the prices on the leads, for example to bid on job lead that was before $4. Now they are charging $46 and that multiplies by 4 pro company's that do bid on the project. It ends up to be a good money maker (Scam) by Thumbtack, and plus on top of that with more than half of leads are fake. This needs to stop we are getting scammed by Thumbtack...

This business is completely unethical. I just had an issue resulting in $3K worth of property damage as a result of a thumbtack professional I hired in July 2018. After extensively reviewing their terms and conditions, exclusions and limitations I decided I met all the criteria and was good to proceed with my claim. Then I get an e-mail staying that the Thumbtack guarantee is null after 6-months from the date of completion. That is BS because nowhere on their exclusion and limitations did it mention.

I agree with all the other business owners. I was actively a client of Thumbtack for over 5 years. In the last 2 years they changes their format and started charging exorbitant amounts for extremely unqualified leads that never respond. Such a high amount of leads that don't interact that it triggers suspicion when you have laid out over $$$$$ during the time and not one client added. They also allow people who just message you to review your services which can lead to competition sabotage and some weird 1 star reviews from random strangers who don't even know you.

Thumbtack sends you fake clients that you end up paying for. You try to chat with this client with no reply. Money down the drain. Stay away. Once you get ahold of them they will not give you your money back.

Was trying to sign up and ask some questions - this is not easy to do. Forget about finding any information about the success of anyone on the site - I would say save your money. I could not access anything, who are these people, where are they out of? What are some compelling reasons to sign up? Is there any kind of warranted or implied agreement? Why do the developers at Thumbtack think that their clients are there to be robbed? Poorly executed, confusing, redundant, poor graphics, and no help desk.

I have been hiring lead generation companies for a decade. It’s frustrating and there is no guarantee of success. I have never paid a worse company with the worst customer service ever. First the leads are dubious at best. I would get an email that I was the only pro contacted; answer in one minute that I could be there ANY TIME AND FOR FREE and time and time again got no response - ok. 3 -5 responses out of 100 opportunities offering free immediate service with no obligation. The support is a joke where they throw one full after another at you to start over with no reference as to why has transpired in previous calls. They accuse you of being the problem “well you know we can’t control if customers call back”, “so you’re mad because you don’t get more calls?”.

I've been using Thumbtack for many years. We're a top pro. The highest listed in our area and have many many reviews which earned us a 5 star rating. When we first began Thumbtack was making us some really good money. Each lead cost around $8 and we were hired about 20% of the time. Very nice ROI. BUT RECENTLY, it has changed a lot. Let me break it down.

I have been Thumbtack for over 5 years. I have weathered they constant changes, been there thru their growing pains. The bigger they get, the less they care about their Pros. They are always changing the rules of the game without telling anyone. Latest installment is they changed it so that as a Pro you can no longer see if your quote has been seen by the customer. That ability has always been there, as a Pro, you want and need to know your quotes are being reviewed. I just finished a chat session with them were I was told this was requested by the Pros and Thumbtack supports it to further promote Pros being in contact with the customers. I call B.S. What Pro or customer wants to nag or be nagged. I always follow up with my quotes but only once unless it is in response to their questions. This process has worked out just fine for me, customers have appreciated it.

I’ve started a profile on Thumbtack. Right away I was charged $55. I called them. They said, "Anytime a client reaches out to you, you have to pay for the lead". I told them the person never responded. They said it happens sometimes. Well I quit having them promote my business. I started deciding the jobs I will want to do. I responded to 18 leads. Not one responded. I called them and they said that my profile isn’t in the promoted section anymore so clients won’t respond. I said, "So you're telling me the only way my profile is visible is if I let you dictate my leads so that you can charge me when someone sends me a message". She said, "We value contractors that let us promote their business". I told them to cancel my profile. Straight Scam. I’ve been charged over $275 and not one job I went and gave them an estimate. Someone needs to investigate this site. I guarantee that they are making fake leads to generate money. #Followthemoney.

I have spent years building my presence and profile with Thumbtack. I used to pay around $8.00 per lead then saw that I was charged $86.00 for my last lead. This is a very deceptive practice as they have made it so difficult to understand their new system. I would never pay 10x the original cost and didn't know I was going to be charged such an outrageous price! Customer service told me that I would receive better and "more qualified" leads. Simply not true. Absolute lie. The leads are no better than before. Please look into this fraud company and help all of us who have been scammed.

I am a “pro” for Upholstery on Thumbtack. A year ago my leads cost around $3.50 per lead. I could afford to bid on jobs at large hoping to land 1 or 2 every so often. In a year my lead cost went up to $15-$20 PER LEAD and I never got photos with the request. So if I responded asking for photos I would be spending $20 whether they respond or not. It has become a total rip-off and instead of growing my business it has hurt me financially instead. I’ve made several comments to them regarding the problem. They do respond but just with spinning wheels. I’m done. I deactivated and deleted. Get it together Thumbtack. You are not a good partnership for small business.

I am an editor and writer and have been a Thumbtack pro since 2014. For several years running I have been a "top pro" with a five-star rating and dozens of glowing reviews. In years past, I would typically spend $300 on Thumbtack leads to generate $5,000 in income. They have changed their system so that if you opt to be "promoted" they automatically match you with a client and charge you. In the past two months I've already spent $300 on Thumbtack and gotten almost no work. I'm coming to suspect that many of the leads are fake, because most of the clients don't respond back to me after I contact them.

It’s been my experience that 90% of the leads you pay for either cancel the project or the so called "customer" never responds AND YOU HAVE NO WAY TO REACH them, much less get an address to give them a bid. And then these joke customer service people have the audacity to tell me if my profile was better I’ll have more success, and refund me nothing. BOTTOM LINE FACTS - last 15 leads I paid $85 each for... 4 customers communicated and I gave them estimates, 1 signed. They are outright frauds. RUN AWAY! If you don’t believe me keep reading reviews. I’ll probably file a small claims case just so they have to waste money on an attorney. Licensed roofer/contractor in Florida.

I've been a wedding videographer for over 13 years. As some may know, the major wedding directories are theKnot and WeddingWire. So I mainly advertise with them, but I noticed Thumbtack would come up on the first page thru Google searches, so I decided to give Thumbtack a try. Thumbtack automatically charges vendors if the vendor has "Promoted" enabled AND the customer is a "match" to the vendor's preferences. From Thumbtack website: "You pay automatically for leads that match your preferences, whether you reply or not."

Don't plan on building your business reputation on this website. As soon as you get established with reviews they will delete your account and tell you they currently do not advertise for your business category anymore. It happened to me. I have had my business with them since 2011 (that is 8 years). I had 10 - 5 star reviews and they just threw them out and deleted my account. I even paid for a criminal background check to just have my account deleted. They are a horrible business.

Thumbtack is sucks as a service more look like a fraud. I had construction services on their platform, and they keep charged me for leads, and not all customers actually hired me. But Thumbtack charged me all the time and refuse refund my money when customers cancel project. I never get job from them and spend more than $100. I don't think so it's fair. They should refund money when Pro doesn't get work. Thumbtack service sucks. I better do business with Yelp. ** Thumbtack.

FAST FENCES INC. He did a contract to do the fence and paint and post caps. He build the fence but never came to paint and fence or bring the caps. We pay them in full. But was our fault to give all the money. Do not trust them.

They have stolen so much money from my company by providing fake leads and not validating them. They have deactivated my account and stolen my money and hard earned reviews. They are scammers and are racist.

We used Thumbtack to find a contractor to build a deck on the back of our home. They called and made an appointment with us. They looked professional with a professional name on the truck. They said they were local. They beat our lowest estimate by not much but enough to believe them. They ask for a little money down to get started then they disappeared. No one has ever heard of these contractors or their company. Checked 5 states to see if anyone heard of the band of thieves but with no success. Never ever use this company to help you find anyone! They don't screen their contractors at all. The contractors are suppose to be local my **. Thumbtack are in California and I'm in Indiana How ** dumb am I? I didn't give them much thank God but it still sucks. Use HomeAdvisor!

Used Thumbtack for the last MANY years. In the beginning it was great. I built a great list of clients using Thumbtack. The current changes that were made IN 2018 are not Pro-friendly. The price per lead has increased and when you don't bid enough or spend enough money with them your account is deactivated. If you are a new business owner trying to get established this service may be for you. However if you are established find other ways to promote your business. Thumbtack you dropped the ball. I'm willing to join all class action suits against this company for misleading its pros, not doing background checks, price gauging, unethical practices!

Contracted and confirmed date, time and price - "CHORE CATCHERS" NEVER SHOWED!! Called back next day. Apologized. Promised would be there next day, no show, no call and when I contacted Thumbtack they said "there must of been a reason???"

I used Thumbtack for the last 6 years. In the beginning it was great. I built a great list of clients using Thumbtack. The current changes that were made are not Pro-friendly. The price per lead has increased and when you don't bid enough or spend enough money with them your account is deactivated. If you are a new business owner trying to get established this service may be for you. However if you are established find other ways to promote your business. Thumbtack you dropped the ball.

Beware of their customers such as Perry with Carolinas Exteriors! I needed a new roof on a rental property I have. Being a single mother I did not know of who to go to so found a bidding site where professionals bid against each other fir the job. I landed with Carolinas Exteriors based out of Mill Spring, NC who bidder a total of $3500 cash ($500 less than the other 2 companies). In his quote he was to remove the old shingles and replace with new ones, also changing out all the boots to the exhaust outlets.

When hiring from Thumbtack.com Where is YOUR money being spent. If you intend to use this service (which sadly was my favorite place to turn to when I had a slow day to fill) then please know that Thumbtack is charging me over $22.00 for your name; a gigantic greedy jump from the 3 to 5 dollars that they used to charge me. I try my best to keep my pricing fair and justified. TT.COM USED To be a unique, fair minded, customer oriented (on both sides contractor and consumer), and by far The best solution to putting qualified professionals together with folks in need of a contractor.

Was a Thumbtack Pro since 11/17. Became a Top Pro only to have them deactivate my account after they charged me over $100 for fake leads. 95% of the time these supposed customers don’t even respond. If you are a small business do not get involved with Thumbtack. I can go on and on about different negative things they have done. Thumbtack is trash. They even keep 1 bad review out of 31 on the top of my reviews even though I had 20+ since then and it was from someone I never did business with. I repeat they feed you fake customers and charge you for nothing!

I used Thumbtack for a couple years until they deactivated my account due to no fault of mine. Their explanation was that I was linked to another Thumbtack business who had a unpaid balance. I work solo so this was not the facts and sadly I could no longer use my account and my reputation that I had built up. They said until the linked Person pays the account, I can't use my account or start a new one. No Thanks! Thumbtack has their wires crossed and it's affecting their own business! They need to get their crap straight!!! I will not return! I recommend not using them!

I am a hypnotherapist and a top pro. Up until mid-2018 I received 90% of my business on Thumbtack. I went from, at the highest, 17 leads per month to zero. 17 leads for me is excellent for my profession since I converted almost all of them to actual jobs. As of today January 28, 2019 I've received no viable leads since Oct 2018. I've talked to Thumbtack at least 15 times. I found one CS agent who made some suggestions but it didn't help. Let me say I would pay any amount of money for true leads since clients usually come see me more than 6 times and I get referrals from those clients. I use Thumbtack because Yelp is too expensive. I've signed up for other therapy generated leads but their sites aren't as popular as TT and the leads are very few.

Thumbtack sucks big time! Shout-out to all freelancers - DO NOT FALL FOR THUMBTACK PREDATORY PRACTICES! I have been Thumbtack Pro for a couple of years. After trying to compete with overseas talent - meaning not getting any jobs, I decided to change my email preferences with Thumbtack. I chose to not receive any notifications. The moment I did that they started to charge me for "automated promotion od my business" - never sending me any info about those charges. I never knew about the "auto promotion", never send any quotes and never got any jobs.

Do NOT and I repeat do NOT use this company. They are ripping vendors off. Now paying for leads only. I didn't mind when paying for an actual bid but it has changed. Please - it will end up costing you a fortune.

If the agreement states that you fund your account to get leads, therefore, no funding, no leads. I could not even send out a quote to a client because it bounce back to my payment page to add funds to my account. Then, a lead happens to slip through asking me a question "what's my next step" that is not even a service request question. Yet, Thumbtack charged my card which didn't go through because I had no funds on it, yet, I still owe them money. To make matters worse, the so-called customer requested all the services which took the estimate to a high cost. No one deep cleans their homes weekly even with pets!

I have been a pro on Thumbtack for 6 years now. They have been going through a lot of changes. I have spent a lot of time complaining to them about what is unfair. I have spent a lot of money with them. They match me with customers outside of my service area, charge me for it even if their customer had to no idea that I am not from their area and was looking for someone closer.

Thumbtack used to be great—now, not so much. The new trend is for them to charge pros for “leads” when a customer submits *any* response to a pro. We have paid HUNDREDS of dollars for “leads” to simply send a message to say “thanks for the quick response, but we hired elsewhere...” Yes, Thumbtack charges at times upwards of $25 just for a consumer to send a message to a pro stating that they have terminated the lead. Thumbtack has answered my complaint to this by basically stating that they charge for ANY contact from a “lead” to a pro, no matter what the content. Bottom line: They’ve gotten greedy and refuse to educate consumers that the service is *not* free as advertised, but instead they are charging someone, even if no real service is rendered. They should be investigated for fraud.

I used to love Thumbtack. I got very good at what the market would bear and got lots of business at a reasonable cost. Now after all the changes it cost about 500% more and no guarantee you will get the business anyway. To anyone thinking about staying on Thumbtack open your eyes. I turned off all instant match notifications after I was charged for a whats your availability contact the customer never responded to. When I see any and all appliance repair quotes having at a least minimum of 3 and sometimes up to 8 instant quotes I know that is a sham. I just got an email yesterday that I am again a top pro. Whee! Closing my account today!

As a pro I do not recommend them. Avoid at all cost. I called before signing up for this service to clarify a few things, and was told I only pay for leads I responded to. This was not case at all. 4 days into service I was charged 40 for a lead that I did not respond to, after 2 and half hours on hold I was told my advanced setting were wrong but they were not. They did not credit me the lead money back even though I was told they had good customer service and could correct these things easily.

They stoled 2 unauthorized payments from my credit card. Do not respond to a lead because they will charge you. The customer seeking services may not even select you and they do not know that the professional is being charged for the lead... Thumbtack steal your money just in case you're going to respond to lead. I reported them to the credit card holder PayPal and then I deactivated my account and I received an error message that there is an internet connection issue. #Scam

Thumbtack has confusing practices for the customer looking for work, which benefits them and makes the pros pay for it. If I get chosen as the pro the client wants to deal with and charged more for that and then you send the client more pros to quote the job. How is that fair to the pro? They have made so many changes that they don’t even know how to keep up with them. Any questions you have about their pricing or practices get the generic, "We appreciate all feedback and take your concerns seriously". They don’t.

I wrote up a long request and sent them to pros, just to find out that Thumbtack does not actually send them the message, but a crafted version of what they think you want. This was a HUGE waste of my time. I will never go to them again.

I am so sick of Thumbtack. I have several sites and I am trying to download pictures on both sites but the same picture keeps coming up. My customers can't understand what's going on. I keep receiving price quotes for services that I do not do. They tell me they will take care of the problem but it still goes on. I get 9 request for something that I have no interest in and 1 price quote for a service that I do have. They tell you one thing and do nothing to solve the problem. They need to be shut down.

Thumbtack will direct people to your page who have no interest in following up on the lead. They will then allow other pros to reach out with a quote after you have already been charged. They then prompt customers to ask those pros questions, which counts as a lead so they have to pay Thumbtack as well. I have tried Thumbtack for 3 weeks. So far my profile has gotten over 1000 views and about 10 leads which has cost me about $300 to date. This has resulted in $0 business. Terrible business model for pros. Great money making tactic for Thumbtack.

Thumbtack is a dishonest company. The way they calculate the lead price is based on the boxes the potential client selects. In one instance, a user selected in their request that they are interested in a projector, screen and sound system but in their comments they write explicitly that they are only interested in a sound system. The cost for this lead was quite expensive but I figured Thumbtack would adjust the fee once I made them aware of this. Thumbtack refused to adjust the price of the lead despite me pointing this out to them. The cost of the lead was over 25% of the potential profit and Thumbtack couldn't care less. Their employees are not empowered to do anything. Despite expressing my frustration and how I would no longer be using the platform the Thumbtack employee was powerless to adjust the fee or offer any type of compensation.

It used to be a good site to get leads at a reasonable price but since they changed their system prices are almost triple of what it used to be and still after paying as much as $32 I was still getting tire kickers. I'm done with them. It is not what it used to be. I hope that they realize that they will lose a lot of pros looking for leads before it is too late.

Since Thumbtack implemented their new system, they charge for leads in advance without even offering the business to review the prospective client's needs. In addition, their lead fee is not disclosed until it's too late. At a minimum, the fees are more than triple what they were with the old system. The premise upon which Thumbtack's system operates has absolutely nothing to do with providing qualified leads. I was a user of the old system, which provided some value. That was due to the fact that I was able to read about the prospective client's needs and gear my communication to them based on how I could help them. This is no longer possible. So, in a nutshell, Thumbtack offers no value for at least triple the price. If you have a business of any kind looking to increase your client list, go elsewhere.

I have been using Thumbtack Pro for years and it was an excellent service when I first started. Recent changes have made it untenable to use. They now require you to pay for lead before you can even read it to see if you want it and to top it off they don’t tell you how much it’s going to cost you. So to recap - they want you to pay for lead before you read it and they’re not gonna tell you how much it’s going to cost you.

As so many other ripped off contractors have already expressed do not use this service!!! I cannot emphasize enough how corrupt and disrespectful their practices have become. I had over 50 reviews and was one of their top window installers in my area. They use to provide a decent service that was affordable and useful for contractors. Then as we see in society so often they sold out to greed around January of 2018 and completely changed their program and raised their prices through the roof. They have no true customer service anymore and you cannot get a hold of a manager at all!!

I have used Thumbtack a few times. The first 2 times were fine. I found a great lawn service. Recently I have tried to find plumbers, carpenters, and electricians on Thumbtack. All easy jobs. I'm still waiting to hear back from all of them, although of course by now I have managed to find tradespeople on my own. It started out as such a good concept. Matching tradespeople with homeowners. What happened?

Thumbtack customer support has openly admitted to me that they send a Thumbtack message under a customer name like "John do wants to know when you are available". As an honest businessman I reply immediately and get charged for the "lead" and never hear another word from the customer. They say it's "their research that shows it's a way to entice the customer to communicate" when it's really just a way to charge my credit card. Contractor beware! You may get one real customer for every 10 fake leads generated by Thumbtack. What started my investigation is when a customer that I responded to wrote back saying, "I never asked you for availability, I hired another contractor 2 weeks ago!"

This company has absolutely terrible customer service and no loyalty to their contractors. I requested a quote from a specific professional contractor that I had used before and before he could respond Thumbtack gave my name and email out to other pros and had them inundate me with random offers. When I contacted Thumbtack and confronted them on releasing my email they lied about their actions. Not a company I will ever trust.

I have been with Thumbtack for almost a year and at first I was very happy with their service, they seemed to have a better way to treat professionals than HomeAdvisor or Angie's List. The new changes that they introduced during November 2018 were terrible. Now they charge you for every first message if you have your so-called "promote on", but keep in mind the "message" is not a real inquiry from a customer. The customer submits a request for a project and TT on his/her behalf is messaging every professional in the area that has "promote on"-this is a complete scam, I will join any class action lawsuit if there will be the case in the future.

I've been with TT for almost 2 yrs and their treatment towards pros had gone from great to horrible! When I first started, I would be charged anywhere from $6 to $14 for a bid which was very sustainable for a small business owner as myself. Within the last 5-6 months, they have totally got rid of that and now they're charging a percentage more or less for what they call leads and soon as the customer reaches out to you which is BS. The majority of customers are skilled in the searching process and they are now ready to even commit and they're still contacting other pros and outside of Thumbtack. So as a pro, you're going to incur needless charges and the job is not even guaranteed.

I was with Thumbtack for over 5 years and my DJ service was hired more than 200 times through Thumbtack. We were always listed as one of their Top Pros with a 5 Star rating (a rating I worked very hard to achieve and took great pride in). They went from being a very good source of fairly priced leads to being a terrible source of overpriced leads, almost overnight. They also put into practice a number of policies that made no sense whatsoever. Their business model is not one that any pro should get involved with. A year or two ago I would have had nothing but nice things to say about Thumbtack. Now their chief objective seems to be taking money from professionals.

When I started using Thumbtack three years ago I spent between $5-$15 per customer contact. Which was fine. I could bid on a lot and have plenty of opportunity. I bid one job this week and it’s not even a guarantee that I will get it and the cost was $45 which of course I didn’t know prior to them charging me. I got a job promote lead for 250 of wrought iron fence. The cost to respond to the customer is $75. This is way too much for a job I may or may not even get. I’m rated a top pro and have over 50 reviews and a solid 5 star rating. This company has gone from ok to terrible. They are crooks. The customers just don’t understand this as there is no fee for them but I’m seriously paying enough each month to keep their lights on. If you're thinking about using it now don’t. I would say back in the day it was great but they have gotten greedy. I’m contacting a lawyer. I see class action lawsuit coming.

With the new "Lead Job promo" they decided that there was a match and just charged me $51.00 out of nowhere, and they send a false message to the customer without my permission. This is their new approach to stealing money out of professionals and we do not have any chance to stop that. I contacted Customer support and their reply is, "It shows here you promoted your Software Development service - https://www.thumbtack.com/services. When you promote your service, you're automatically charged for contacts from customers whose project details match your preferences." But, I could not get them to see that there are hundreds of categories in Software and does not mean they can just promote me for what they feel like! This is a new internet scam and needs to be stopped!

To all Contractors thinking about TT...STAY AWAY. I have been with TT for 3 years. I have 54 REVIEWS, an overall rating of 4.7 as of today, Jan 02, 2019. TT has changed their model to a "Promote Your Business." The catch is a smoke screen - they are going to charge you UPFRONT - they claim you will get 20% each lead. Scam is this - 20% of what??? How do WE KNOW the price upfront??? We don't. ADVANTAGE TO TT??? Big time. Next, how do I know how many other pros are getting contacted??? Not sustainable... Before they had to make QUICK and FAST changes to keep the $$$ coming in, they stated to the pros that this was a way to only attract serious and truly interested customers.

DO NOT use Thumbtack. It's a scam, plain and simple. I do not mind paying for leads, but you cannot ethically charge $51 to basically say hello to a lead. They are stealing money from people and as a small business, you do not need to waste your money on these scam artists.

If you are a contractor don’t use the services of Thumbtack, because you pay for false leads, just a note from a consumer that will never contact you back again, you never get a good email, no phone number, no contact information. The only thing will be a note or basic information for the type of service and they will get a high amount of money for maybe an small job, normally about a 20% to 30% of the job, if you are lucky to get in touch with any consumer that may not exist. THUMBTACK IS A RIP OFF.

I would agree with most of these one star reviews on Thumbtack from this site. I have reported them to the Florida Attorney General. They changed their terms of service recently and are defrauding Pros who were successfully using their service in the past. They need to be investigated and am willing to join any class action suit against them.

We have been with TT for about 5 years. They have modified their system strategy multiple times to the worse. Before the leads were about 5-10$ with a pool of 5 pros competing with each other, now they cost 25-60$ and you are competing with around 15 pros. This obviously decreases the chance of you getting hired, plus every single pro who is not hired end up paying their ridiculous cost. This is not counting their fake leads that are not even screened to the public nor investigated by any agency for fraud. TT found a way to steal from people and nobody has done anything to regulate this non-transparent strategy they have.

Their system is terrible. You can only lose money here. One lead is $10. For just somebody replied you maybe for fun. I didn’t see this before. They’re saying you limit of week price that you need to choose. Somebody just ask me how much my service cost. That’s it and I paid $10.

I had Thumbtack attempt to withdraw 10K from my wife's credit card because it happened to be a card they had on file. They eventually got $1500, because I did not respond to a dispute that they attempted to notify my about through an email that I had used previously, but had discontinued after giving them a good email. With the help of my lawyer, I got my money back. These people are total sharks.

I've used Thumbtack for years. I have spent tens of thousands of dollars with them and have been hired hundreds of times and have hundreds of 5-star reviews. I am a "top-pro" in Atlanta. At one time, you paid when a potential customer requested your service and you reviewed their request and responded with all the information that you wanted the customer to have. If the customer did not view the quote, they refunded the cost after 2 days. The cost per lead at that time was about $5 for me. The cost varied, but you knew what you were paying before you responded, then they billed you at the end of the week.

I am one of the Top Pros on TT. I have used them for over a year now. Recently they changed their system to let customers find you. I have been charged several hundred dollars due to this change and every single customer that "found me" and I responded to conveniently "cancelled" their project after TT collected their fee. Most of these jobs charged me $75 each. I am in favor of entering a class action lawsuit to shut this company down along with any other companies like it. They have already been sued once before for the same practice and evidently didn't learn anything from it. They are common thieves and I will be in touch with the BBB.

My company has been a "PRO" for years with Thumbtack and consumers must know that they charge us for every request for an estimate. That is fine but please note that they auto generate responses and We have to pay for all of those...even if you do not reply to us, the contractor! It's a TOTAL sham and a windfall for Thumbtack! This just happened recently. They did have a great system before but we believe that the influx of competition they are desperate and have quit working with their deceptive practices! Do NOT use Thumbtack EVER!!

Please contact me on **. We need this investigated. This is money we lost. It's not just a matter of filing a complaint, but getting our money back. This is a scam. How can one continue to pay for leads, false leads and get no work? This is not possible. We need this investigated.

This is complete sham of a company. Literally ANYONE can submit a potential job, and if you as a professional would like to send a bid, you have TO PAY! If said customer even acknowledges your bid? That money you paid is JUST GONE. I tried asking if I could be refunded for the jobs that I never got, but MY MONEY WAS TAKEN for, and nope. They just send you a very scripted message with a bunch of ** links.

Thumbtack was providing good service at first, then failed. I was making money and satisfied with Thumbtack. My new customers were well filtered and presented to me so I could make a good decision about whether to pursue them. The first clue for me was that their direct telephone customer service was excellent, then it stopped. I mean, it ceased to be, it was a dead parrot. Starting this past October of 2018, the number of leads began to dwindle. This past three months I have only received three compared to 25 or so per month from last year. My income is way down, I am struggling to find other marketing ideas I can pursue.

I own a small engineering and land surveying business and am always looking for ways to generate more leads and revenue. I came across Thumbtack several years ago and during the first year or so everything was fine. I spent a minimal amount of money per lead and actually landed a several jobs that I might not have otherwise had the opportunity to bid on.

These ** are scammers. If you value your money then stay away. They have found a legal way of stealing money from you. Don’t say I didn’t warn you. Run run run... It used to be a good service with decent rates. I don’t know who came up with the idea for the new system they have. They must be crucified. It’s basically the worse system ever. STAY AWAY!!!

Like so many other reviews, this former user of the service confirms that what WAS good is no more. Thumbtack's greed, which the company attempts to disguise as a marketing system in favor of its clients, has literally turned off so many people and the ultimate value provided no longer exists. The company no longer serves as a lead generator. It has simply become a fee collector that no longer promotes freedom of expression to prospective customers.

Horrible experience!! They just ripping off the pros without any sense. They charge huge amount of money for nothing. I have sent the quote to the customer and he replied that he is going to pick another vendor and Thumbtack still charged me $34 for this, his for his reply!!! It’s ridiculous!! We started using Thumbtack a year ago and it was ok in the beginning, because at least they charged a little and you could bid, and you could get the jobs, but right now they are charging a lot of money for nothing. So unfair. Stay away from this company!

I used Thumbtack for a plumbing project. They recommended a contractor which I gave the job to. The contractor said he fixed it but ultimately it was not fixed and did a terrible job. I tried to reach out to the contractor to have him come back to fix it and he was unresponsive. I then reached out to Thumbtack who was of no help and claims they can't do anything. Thumbtack doesn't screen any of their contractors or have any way to protect its customers. I have no idea why anyone would use Thumbtack as you're better off using Yelp or the Yellow Pages. Unfortunately, I had to learn this the hard way and I hope someone can benefit from reading my review.

Like so many other pros who have used Thumbtack over the years, it was a decent lead generation company. Over the last month they have made several changes and now directly feed you bogus leads which you are instantly charged for. They now say they are a MARKETING tool and not lead generation! They promote the competition on your dime. For example, I made a customer account to see what it looks like from a customers perspective. I requested services directly from my company.

Stay far away as possible. Thumbtack use to be a good website to help match professionals with customers and then they changed everything. They are scamming pros with fake leads charging ridiculous amounts even for customers who are just curious about a quote and they have a strict no refund policy. That's right. Let me break it down. They get someone on the inside to post a job. Let's say example paint interior and exterior of home. Well that person picks out specific contractors they would like to work with for Thumbtack. The more the better.

Alright where do I start, TT is just flat out scandalous, ripoff, lying wanna be company just stealing like big banks, for doing nothing. So many fake jobs being sent out to pros. It is beyond something to just let it happen. I quit TT for good now. No point when you can’t make a living and I was the only pool guy around, so no one else put in for bids on my jobs. Oh well hope your fake company goes to hell soon. People dropping off left and right. Let’s get together and sue the pants off of TT, class action lawsuit, that will be heard. Then they have to decide to go bankrupt or burn it all before going to FEDERAL COURT in front of the world to be torn to pieces and us pros get our money back that TT stole. Come on people. Let’s unite as one.

So I fired my secretary that ran up a bunch of charges only after I fired her using her old email. My Thumbtack account was current but they shut me off and said that I owe them money? So the money I had in my account was taken for a basement finishing job??? I never even heard from anyone except them saying someone was interested. No contact was ever made by any homeowner. I wasted hundreds of dollars with this scam of a service. They are certainly a scam and take advantage of contractors.

Watch out pros!! Thumbtack will rip you off!!! They start out low but they raise prices for leads. And they got fake clients will send you message and they charge you $75 per message. You don’t even have no conversation with clients!!! I think those who send me messages was fake Clients!!! I been charged over $500!!! Watch out these scams!!!

This company promised me the world and delivered nothing!! As a vendor I am so very disappointed. They have some new system in place where you can no longer bid on a job or interact with the customer. The worst most cunning crafty company I have ever worked with.

Thumbtack had a mission to match people up with local pros. You could go to Thumbtack for almost anything from childcare to home repairs, to tango lessons. Pros paid for leads. Thumbtack limited the number of pros that could respond to any lead so if you set a decent price and offered a decent service you had a good shot at the job. First you had to pay for any lead you responded to but the prices were fair so even if you didn't get a job, you might come out ahead. Then you had to pay a higher price but only if you got a response, even if the response didn't lead to a job. Not so great, but I still could get by.

Thumbtack was a great service for contractors when they first started. It was a so refreshing after HomeAdvisor. Now, they are the worst and most expensive and the worst source of customers for professionals. When I first started and a few months later they raised their prices, they were swearing on the phone they would never raise the price again. Since then, the prices more than tripled and continue to go up. This company is most unpredictable I've ever dealt with in my entire life. You cannot rely on them at all because they bring new changes almost every day. Shame! Stay away from Thumbtack or you will be broke before long.

Attention Roofing Contractors among others. Please read as the information that you will see below is the problem that you will encounter when working with THUMBTACK now. Thumbtack used to be a VERY VALUABLE SITE for all of us contractors and I was a very LOYAL CONTRACTOR to them spending up to $500 per month. Every single time a lead for a roofing repair job or for a new installation was coming to me, I responded within 2-3 minutes almost all their leads as I wanted to keep very busy in the Houston, TX area. When I started in 2017 the price for a ROOFING REPAIR was $8 and change and the price for a NEW ROOF INSTALLATION was $16 dollars and change sharing this same lead with 5 other contractors.

I contracted with Jack Sims of Sims Wood Works to build me a table for my foyer. He contacted me promptly, gave me a design and price quickly. He built my table and has delivered it. I love it. It is just what I wanted. He did a great job. Would definitely use him again.

I took private hip-hop lesson with Darren since April 2018 until October 2018, I wanted to learn hip-hop so I could perform at my 60th birthday party, at first I was scared, but he helped me feel relaxed and comfortable to start from the beginning hip hop moves. As time went on, I got more confident and could learn new steps more easily and not get tired as I did when I first started, in the end of my classes. I was able to accomplish what I wanted and performed at my 60th birthday party, and everyone loved what we had choreographed together, I highly recommend him for anyone who wants to learn hip-hop.

I called Thumbtack customer service to tell them their cleaning service on their website had stolen over $500 from my home. Also $1500 jewelry. They did nothing! They just read a typical sympathy form letter telling me how sorry they were but did not attempt to help me with a reimbursement. Just told me to follow up with a police report. Apparently I was the 2nd victim with Jessica ** of TRIPLE J cleaning . The police promised to investigate her. But Thumbtack could not promise me to remove this THIEF from their company. They suggested I write a negative review about Triple J Cleaning, but she knows where I live and don't want to be stalked by this criminal.

In years past, Thumbtack was somewhat successful in generating clients for you if you put in the work but not anymore. Now Thumbtack has gone up on their prices 400% in the last 2 years and changed their model so that if a prospect emails you with an insignificant question, BAM, you're hit with $80 charge. Thumbtack is in control of how much they charge you per person so you never know how much is coming out of your bank account. You used to be able to but credits and now they require your payment information so, BAM they can suck the money out of your account. They have it where you can set a limit on how much is taken from your account but the minimum is $300 a month.

A pro responded to me with a high quote. I told him he was too high. He told me I should hire Guatemalans if I wanted cheap labor. I posted a review and wrote the racist comment. So they deactivated my account. What a joke. They protect their clients even though they are racist.

I notice that most of the reviews here are from service providers who are charged hefty amounts for leads on jobs that they often don't get. I never knew that the providers were charged such high rates for me just responding to the Thumbtack suggestion list of providers. It seems that many professionals have abandoned the site and justifiably so. The over-charging of qualified contractors has left those seeking assistance with home projects dismal short lists of providers as it seems many qualified providers have left Thumbtack.

Thumbtack take your money even if the person response in one word. They do not follow up and make sure customers pay, and their customer service could not be more rude. I called about someone contacting me for a job 85 miles away and I set my limit to 45. They would not refund the $25 I got charged for the person contacting me. This mistake was their fault. I would never have quoted a job that far away for $100. I would lose money. Customer service was rude, blamed me, and didn’t give me my money back. My only advice to people about to use Thumbtack is don’t.

Nick scheduled his start time at 8-8:30 am 11/15/2018. The job was to remove a tub & wall, then move washer/dryer, build new wall & install a water softener system & reverse osmosis system. He did not show up. I texted him at 9 am asking him if he was lost. (We are on a mountain outside of a small town.) He texted that his alarm didn't go off. He was running late. He'd be here around 12 noon. He got here around 12:15 pm. He still didn't have a written contract and never gave me one. He wrote a list of materials that he would need. He said he would need 600 for materials. I gave him the cash and he did give me a receipt. I did call the store, since my family does business there and was just told he spent $329.61 total for materials. Wow, Nick owes me money $270.39!!!

Thumbtack use to charge at most 12.00 per contact made. No big deal I thought. So I tried Thumbtack Pro, set my limit by 45.00 for 1-3 contacts. I received one contact and they took 45.00. The largest fraud to date. When I went inactive for a month all of the sudden I was getting notifications via email that miraculously people in my local area were needing my service. Mind you before when I was active for 3 months I had maybe 1 in my local area. Fraud and fake contacts I truly believe.

If you are just starting out and want to make minimum wage, then join Thumbtack. But if you are a real pro, a waste of money. It is set up for people to price shop you looking for the lowest price, and they have no responsibility whatsoever. So Thumbtack sends the Pro (15 Pros to be exact get the name which is way too much and just confuses the customers) to a customer that is most of the time just shopping around or in some cases not even real (the spelling sent of some names and times sent). 3 am in the morning is actually comical, (the algorithm must not follow time stamps and running out of names). And when sent to the Pro, automatically charged.

Using Thumbtack posted I posted my project, repair a portion of my concrete driveway. A company advertising as Affordable Concrete Repair responded to my post. I hired these two guys after an onsite visit and discussion of price. Terrible decision, total ripoff. They worked for like 3 days filling in a crack and resurfacing about a 15 foot section of the driveway. Within 2 days of when they left the crack started to re-appear and has only grown ever since. The top coat has started to crack and flake away. When I contacted the "leader" about the crack he stated they had seen it and would be back next week, of course that never happened. A written guarantee was worthless. Charlie ** is the name, company cannot be found. STAY AWAY, CROOKS.

I have been using Thumbtack for about a year with my current catering company and have deactivated my account today due to outrageous costs being charged to my credit card without a clear explanation. Thumbtack charges you when a potential client makes contact and sends a message. This message could only say hi & I am being charged over $40? Something doesn't add up here. Not to mention, how am I able to verify this is a real person contacting me and not a bot from Thumbtack making them money with fake job postings? Most quotes I send out go unanswered and there is no phone number or email for me to contact this alleged real person. The whole set up seems one-sided now that I take a step back and realize the cons outweigh the pros for this service.

It is a scam designed to make them money a few leads a lot of fake ones. I talked to customer service. They don't respond. Could care less. And would not refund any money. I did read the reviews before signing up and should have listened.

As a Home Improvement contractor of 53 years I agree with all the Pros complaints in the reviews posted. I have documented these issues for a long time and I believe most of these client calls are a scam for Thumbtack to financially benefit. I closed my account with them because they refused a refund and validate the client's identity. I was charged for clients who didn't provide proper information to submit a quote as is requested by Thumbtack and or did not respond to my request for information sufficient to submit a quote. I told this to Thumbtack numerous times but they never responded.

Wow, just wow. You can clearly see in the top blue line. "Congrats, no need to quote! Jenna ** has already selected you from a list of pros. Reply to seal the deal." You can clearly see a $2600 price point. The second screenshot shows in the line messages, "We are fun! Pick us!" When I reached out to this client it told me I was going to be charged almost $45. Fortunately, I had hit my weekly budget, but I did not know at the time. So, I reached out to the client. I wrote up a nice intro full of congratulations regarding her engagement and thanking her for her interest.

Joe at All Solar was very honest and helpful. I spoke to three other vendors but without meeting anyone face to face. I felt All Solar cared and felt it was about his pride in his service and not just about getting a job. I am a small business owner and was extremely happy and satisfied with the excellent service I received. I will recommend him in a heartbeat and plan on using him to install a system on my other home. Thank you Joe for your honesty and hard work, you not only represented Thumbtack well but yourself also.

I have responded to quotes several times, people pretend to be interested and ask questions already in the quote provided. Then don't respond, but I got billed. The system is designed for the app holder to make money.

This platform is terrible. I, as a pro, working here for more than 2 years. I am paying more than %70 of my income for quotes. Their customer service sucks. They do not pay attention to the pros. I really disappointed with them and will find another fairer platform.

It started off ok, then it became a money hungry site. I deleted my credit card until Thumbtack stops sucking money out our bank accounts every time a potential or fake client sends us a message. It's hard to determine who is fake and who is real. Thumbtack has lost its professionalism.

I signed onto thumbtack only to see that now you get charged an outrageous amount each bid. I had 18.37 credit on my account from previous bidding jobs that I asked to be refunded as I do not want to partake in this new required protocol. They flat out refused to refund my own money!!! STAY AWAY FROM THUMBTACK AS A PRO... DO NOT USE!!! SCAM.

They sent me what they call leads and they charged them to me every time, a so called lead sent me a message $14.00 to read 6 words "Do you work on water heaters". You have to be joking. That's more than a dollar a word. They should spend their time investigating whether the lead is serious about a service job and not just trying to trouble the problem themselves. The service is inadequate for both customers and service men.

I am a general contractor in Orange County CA, who specialize in Interior remodeling and additions. I set up a Thumbtack pro account as a participating verified contractor, purchased leads for 13 months, spending approx $12k with TT. During that period I contracted 13 remodeling projects, receiving 10 verified 5 and 4 star reviews posted on TT. I had one problem client whose complaint to TT was not contractually accurate or enforceable, however TT insisted I participate in "solutions arbitration" due to the complaint from my customer. It's worth noting the "customer" did not pay TT and I did, over $12k, not a single complaint with 12 clients out of 13. TT would not listen, they fore you into "arbitration" even though they are not qualified to arbitrate a Construction contract/dispute as they are a Marketing company.

The pro that contacted me through Thumbtack proceeded to inform me that regardless of anything he did to my house or didn't do I would need to pull permits before he could even touch my house due to it being flooded by Harvey. My home was not that damaged by Harvey - it did not qualify and I was not asking the contractor to alter or change anything that wasn't pre-existing in my home. None of that denotes needing to pull a permit before even starting so he bold-faced lied to me multiple times and never got back to me with his quote. Guess he figured out I knew he was lying. That was the only professional that contacted me through Thumbtack.

I’ve been using Thumbtack as a “Top Pro” for a few years now. I was getting pretty decent jobs but now that they changed the way you bid and get charged everything has changed. I’m paying $60-70.00 a bid to never get hired because someone says, “I’ll call you tomorrow.” Plus, now you don’t even know how much you will be charged until it comes out of your bank account. The company has become money hungry and I’m not going to work with them anymore. Talk about a scam to small businesses.

I used Thumbtack starting in 2013 and it was really good, so good I was actually the top pro for audio/video installations in the Houston, TX market which was incredible for me being a small business. But as Thumbtack grew they started really making hard for pros. For instance it used to be just 5 pros able to hide now it's like 15 or 20 allowed to bid (so they can make more money) next they are charging 20.00 for a 50.00 TV mounting job so once I pay gas, helper, and myself I actually lose money but Thumbtack makes their money. To bid on a TV mount job used to cost 3.33. Well I haven't used Thumbtack for over a year and a half they have become worse than HomeAdvisor. They just got way to greedy and it's a damn shame because I believe they have stopped growing and actually (hopefully) been losing a lot of pros due to their greed and unrealistic business model.

Thumbtack was expensive enough before they changed horses: you paid to quote and despite having over 25 years experience in video production we only got two smallish jobs over a long period. THEN, they set it up so you pay even more on the extremely flimsy promise that a client might be interested. They literally sold a bill of goods to everyone by saying you don't pay for quotes anymore. In fact, you pay if the client has the slightest interest but does not hire you. In the end you pay more for far less. And, you cannot complain beyond a local manager who admits they have no power to do anything anyway. It's like having a garage sale and every time someone passes by the sale and says "THAT'S AN INTERESTING CHAIR YOU HAVE FOR SALE" you pay them whether or not they buy it!

Do NOT use Thumbtack for your business. We have been with them for almost 2 years. We began by paying for the credits, then they added Instant Match and we went with that option. They sent quotes and you were only charged if you engaged in a conversation with the customer. It worked great until a few months ago. Because it was working well, I trusted them. BAD decision on my part. We had a request yesterday for an event that we needed to decline because we are booked. When I went to decline, a message popped up telling me that we had already been charged. This prompted me to do a complete analysis of our account. I stopped counting at 27 customers that we had been charged for, but never had any contact with.

I definitely think that Thumbtack is a big fraud right now. Instead to bring jobs it makes me financial broken! With their crazy policies they can charge you for fake requests, wrong requests (through fake clients). Even you don't answer a request they charge you a lot of money. It is very difficult to reach the customer service (sitting in India of course). It’s a bad thing. I will report it to BBB for sure.

One star is even too much, but you have to rate something to leave a review here. I think it’s ridiculous that they charge you so much to send a quote and then you never book the job! I’m a face painter and they talked me into doing “instant match” to book jobs which automatically charges you every time the site sends a quote on your behalf. They were charging my credit card over $100 a month for jobs that I never got. When I’d call to complain, they said they only charge for what sounds like will be a promising booking??!! Such BS!

In October 2018 Thumbtack changed how they operate. They back you into a corner to get promoted and you have to turn on your instant match. Someone will see you (if it is not a troll working with or for Thumbtack) and select your profile to send them information. You as the vendor can then accept and response, explain your services and fees and try to get the job, or decline the request because after reviewing the information you are just not comfortable bidding on it. Either way if you ACCEPT or DECLINE Thumbtack charges you a fee. So anyone at any time can click your profile, with a fake job request and you have to pay for it. As I explained to them, The Vendor needs some right of passage! The system they have set up leaves none in place, the vendor's money is always in jeopardy.

I've been with Thumbtack since 2011. I helped build this company. They helped me build my business. I am the Kansas City Dog Whisperer. I have been a Thumbtack Pro for several years. I have been hired nearly 200 times. That is over now. At one time it worked well for me. Buy 2 credits... make a bid. If I got the job great. If not, no great loss. It was worth $2.37 to get my name in front of someone. Not any more. Now it may cost me $100 or more to get one $300 job. That won't work. The requests began drying up right around March or April 2018. I made adjustments and tried to continue but it ain't working for me anymore. They are more interested in ripping off pros now than helping them build and maintain a business. I would never recommend them to a small startup now. I refuse to pay for contacts for 'looky loos' that are just shopping and wasting my time and money.

I joined in 2017 as a PRO service provider as a graphic designer. I won most jobs I bid on. It was working great. Then, Thumbtack changed the system by switching to matching customers with pros. Never got another job. I believe most of the jobs are fake or pure fraud. I know other pros that use Thumbtack. They have had the exact same experience. Thumbtack may have been a legit service at one time but now it's a total fraud.

My name is Michael and I own a local plumbing company in the central Texas area. We had Thumbtack blowing up our phones trying to sell us on being one of their vendors. I was really hesitant at first but after talking it over with my wife we decided to try it out. We had this sleaze ball named Seth ** who was calling us trying to get our credit card to get money out of us. He told us that Thumbtack was in the process of fixing their issues to be a more professional medium between homeowners and professional service providers (ie Angie's List, HomeAdvisor etc). They said that they were weeding out all the non licensed, non professional service providers and that they were going to be a better generator of leads. Unfortunately against my better judgement and intuition I believed them. Huge mistake.

I live in a three level townhome. It's just a normal sized townhome with one gutter in the front and one in the back. I asked for quotes for gutter cleaning. Nothing needs fixed. I just need the leaves to be removed like I do every three months which usually costs less than $90. I received a ton of quotes within thirty minutes. They were just blurting out these high amounts (as high as $700 but most around $350) and when I would bring it to their attention that the price was too high they would offer something lower. Thumbtack is for scam artists.

I am a photographer and videographer that started using Thumbtack to get work in 2015. Went fine for 2 years. Then right after I purchased credits to bid jobs, they completely changed the way it worked. Charged 5 times more, stopped using credits, and more. When I contacted them for a refund, they stated that they "don't give refunds." VERY dishonest. Do NOT give them your business. If you are seeking a wedding photographer, and go to Thumbtack for a bid, they are charging each person as much as a 100 dollars to reply...guess where that money gets tacked on?

I run my own CAD design business that encompasses many different disciplines including mechanical, piping design, swimming pool design, interior design, architectural design, 3D modeling, renderings, etc. So I can't really lock down exactly everything I do in one simple description or standard profile. I've been in business 3 years now, and I signed up on Thumbtack pretty much right at the start. I listed off the many different things I do to try and relate how Thumbtack works, or is supposed to work rather. I had to set up alerts for the various forms of jobs I do, so I would get notifications for when a job is posted that may, and I say MAY, fit my criteria. So I would get notifications for 3D modeling, interior design, architectural, etc.

Thumbtack is using an unorthodox method of charging for their services. It is equally unclear what they bill you for. As a professional musician, it is my experience that all other online booking services do not charge until the booking is complete. In other words the booking has been confirmed between the client and the vendor. Plus, a deposit has been paid to the vendor. Thumbtack, however charges for communication between clients and providers. I was charged for a booking that never happened; never took place. This method of charging is a new procedure that is unlike their old procedure--leading to this surprise billing they placed on my credit card on file with them.

Andres and his father are wonderful communicators. Their care and quality of work is high. Their workers are efficient and clean up was excellent. I have no hesitation in recommending their service. Quote came in the morning and the work was completed that same afternoon. Can't beat that!

I'm in the computer repair business and I signed up as a pro on Thumbtack in mid 2013. I joined just to give it a shot and to make some extra money. Most of my business comes via word of mouth and from people searching on Google. I did well with Thumbtack from 2013 - late 2017. I was hired over 160 times and I had a 4.8 star rating with over 70 reviews. I would buy 30 credits every two months or so and I was getting about 3 jobs a month pretty consistently. In late 2017 I started getting emails about instant match and I read up on how it worked. I didn't like it so I never enabled it.

I recently signed up my business through Thumbtack and was billed a $39 annual charge that I was not informed of and also sent a quote, received a short response and was billed $31.82 just for the response. I personally think that’s a rip off being billed before even getting the job. They are all about the money.

Like all the other people are saying, Something is not right here. There are too many problems to name. This Site is doing more harm than good in the world and something needs to happen. Where are the FTC or the BBB on this? Thumbtack is stealing from people and hurting a ton of businesses. We received a request for Home cleaning and the quote cost was for $23+. The customer contacted all 15 pros and never hired anyone of the 15 for the job by the way. So Thumbtack made nearly 400 dollars off of 15 different persons and no job was ever completed at all. Somebody needs to investigate. Now and not later. Change needs to happen Now.

I spoke with the accounting department at Thumbtack today regarding my service plan after looking at funds being drawn from my bank for their service. I notice that the amount was different every time when I respond to a potential client. I have a business providing background checks and of course our rates are the same no matter where clients are calling from.

I hired a "Pro" through Thumbtack. The "Pro" turned out to be a scam artist who would take your deposit and disappear. Thumbtack does not check their pros and it is easy to for scammers to create fake positive reviews. Myself and another consumer posted a review on the "Pro" within minutes of each other, victims of the same scam. Thumbtack removed the"Pro" and the reviews, effectively hiding the evidence that it is happening there. Thumbtack is very effective at bringing consumers to scammers.

I second everything that other Pros are saying in these reviews. Being charged for being "hired" even though you haven't spoken with that person let alone been hired. I got a refund when that happened but they took months. I get very few usable leads and the last straw for me was when I turned on Instant Match and got charged all kinds of money for being "properly introduced" to a potential client. That equated to the person viewing my profile, even if I wasn't interested in them and never contacted them via the Thumbtack chat service. If I had actually quoted the person personally that would be one thing but when I'm dismissing most of these referrals and not making any contact I don't know why I'm being charged (they tried to explain but I am not satisfied with their response).

I have periodically used Thumbtack as a Pro for 2 years. I recently responded to a request and received a $42 charge for following up a lead. The previous charge was $10.02. Responding to a lead does not guarantee the job. So, they how many times do they benefit from pros responding to the same job and receiving $42 each time. I asked them to justify the exorbitant increase and all I received was a robotic text response. Please as a Pro, stay away from this company and App. It is a total rip off and scam.

I requested contractors who can do bathroom remodeling and Thumbtack responded to my request recommending contractors. Little did I know that Thumbtack does not do background check on contractors. I was so unfortunate to pick a contractor recommended by Thumbtack (i.e., SJM Remodeling - Steve ** contractor) who is a total scam. The contractor gave a quote and asked for deposit before job even started. Trusting that Thumbtack would have screened all their recommended contractors, I agreed to the deposit. But contractor kept giving excuses why he could not start job as scheduled and now would not even return the deposit. Both Thumbtack and SJM Remodeling are total scam...

Marked as hired. So the new policy is that you don't pay unless you're contacted or marked as hired. Well I just got marked as hired yet there was no communication at all after I sent the quote. So I was charged 13.50 for this bogus lead. I called customer service who refused to refund my money but would instead keep it and give me a one time courtesy credit. What??!! I smell something fraudulent here.

I used Thumbtack in 2016 and did receive a few staging jobs. I paid almost a thousand dollars in 2017 and 2018 and feel that none of the leads were credible. I do not think this is a legit service only a money making machine with no way for advertisers to make any money. They charge $45 if someone emails or calls you. It is very suspicious. I included my price for home staging in my emails. I got calls from the ‘supposed’ client asking the price. Immediately after Thumbtack charged me $45.00. I am going to report them to the Better Business Bureau and the Attorney General. This business is a scam.

Thumbtack's pricing is out of whack! They have lost touch with reality. I am a DJ/Singer and they have now changed their pricing plan to where the cost per lead has gone through the roof! A potential client ask me a question and I was charged $30 for the lead. If I was hired, I wouldn't have a problem paying the $30... but for a lead??? I also question the validity of these so called leads. I will guarantee that some of the leads are generated by Thumbtack and are BS. I gave them a second chance and they changed the pricing again, making it not affordable and basically screwing pros over. Extremely disgusted.

I have been a pro with them for years and generated a lot of income in the past... then they came out with a new system where the pro pays when they are contacted. My success rate drop beyond measure. I swear it is Thumbtack sending us messages just to increase their bottom line! They need the have a verification process on their customers, just like they do with the Pro's, so the Pro's know they are dealing with legit customers. There is no need for a customer to get 15 Pro's contacting them; and the customer reaches out to 10 or more of the Pro with a 'What's Next?' bot reply. Each charging the pro a fee meaning Thumbtack is then making more than the pro on the job.

They increased their rates by 500% or more - Their service is a joke. They have been making more and more changes which always result in way more money for them and totally screws their pros. They encourage customers to generate as much income for them as possible and don't care that it wastes their subscribers time AND cost us a TON of money with no return whatsoever. Don't get sucked into their terrible pricing model.

I used to love Thumbtack. 2 companies I have worked for used Thumbtack and my old construction company did as well. I started a new construction company and set everything up earlier in 2018, right when Thumbtack started changing from a credits to its new way of charging the pros. First few bids go through no problem, few jobs, everything's good. Then I get a $75 dollar charge for a bathroom remodel because the customer asked "Do you have any references". I responded within minutes that I do and I have several reviews on Thumbtack, Facebook, Google and give many more. The customer never read my response, never responded or did anything on Thumbtack again. I sent the "needs more information" bid because all it was saying was bathroom remodel. No price ranges or anything were offered, no details as to the remodeling or timeline.

So I have tried your instant matching and gotten nothing. I have sent responses to people that asked if I was available saying yes I am. Yet still no business. Every time I respond to a request I pay 45 to 70 dollars and get no business? This use to be a lead generating service and I would get a certain amount of business based on how many quotes I submitted that ran around 4 to 8 dollars a quote. I thought that was a little high but ok. But now I get almost no leads and when I get one it cost a huge price yes to answer the question Are you available. It is ridiculous and I am guess there needs to be a class action lawsuit.

I have been a Thumbtack Pro for about a year. They used to charge you only when you landed a job. Now it's when you're contacted. So you could be contacted, be charged $75.00, even if you do not land the contract. So if 5 contractors reply, and the customer contacts 4 of them, Thumbtack gets $300 whether the consumer hires one of them or not. It's crooked business... Please as a pro, DO NOT use this app. As a consumer, go to other sources to find contractors for your projects.

I have been using Thumbtack as a pro for over a year. I own a house cleaning business and have spent a good sum of money with Thumbtack. When I started using Thumbtack, everyone wrote their own quotes and sent them. It wasn’t long until they introduced instant match. This is where they will get you. If you don’t use instant match, you rarely get the jobs because your quote is slower than the instant quotes. If you use instant match, you have zero chance to read the job request and decide if you want the job. They have this cute little button at the bottom that says DECLINE, but you’re actually not allowed to use this button.

At first, I was roped into Thumbtack believing as a freelance photographer, it would help grow my business. At this point, all I have accomplished is unfair and insane charges! For one, the charges are OUTRAGEOUS considering they are based on a customer being able to simply click a quick response and BOOM, the pro is charged. For two, availability options are limited to choosing the same hours for the entire week, rather than hours of availability PER DAY, as it is quite ridiculous to expect Pros to have the SAME schedule 7 days per week. And lastly, they do not foster good customer service etiquette - copy and paste from FAQ's should not be a way of 'clarifying' your unreasonable charges to Pros. I AM BEYOND DISGUSTED with Thumbtack's scam service!

Yes you get to quote on stuff along with 15 other people so unless you are at the top of the list it is just a waste of money and time. Then it's $20 to $50 per customer contact. So I have wasted a lot of time. It's not a very good system for getting work that pays.

That is insane!!! What happened, Thumbtack? Obviously you are losing $$ to charge such exorbitant fees. I've used Thumbtack for years- now I despise the company. I have to pay the $70 fee even if the person does not hire me. I used to think $20 was too much.

I signed up for Thumbtack years ago and deposited money to send quotes as a real estate agent. Despite many attempts and a strongly rated profile through the site, I've never received any business by using this service. The market is over-saturated, so there is not a reasonable amount of time to send a quote, and when you do they are mostly ignored by the customer. That is not my primary complaint with this service though. My main issue was when I tried to withdraw my balance, because the service was ineffective. Deep down in the terms of service, it states that the money you deposit for "credits" is non-refundable. So no matter how ineffective the service is, your money is no longer your money. Any other respectable business provides refunds for services/products not used, or defective services/products. Not Thumbtack apparently, and when I contacted customer service, their solution was to tell me to "send quotes".

Updated on 11/04/2018: **Thumbtack seems to be "Under Construction"** When a business is "Under Construction" Isn't that business supposed to shut down until all is fixed? And, not make money during all the many trial/errors along the way? I feel like a Thumbtack "Guinea Pig!" Thumbtack is constantly making changes that are unhealthy to small business owners like me. The changes are convoluted with many confusing layers. Pricing has become over-the-top and makes no sense at all!

Unfortunately, after utilizing Thumbtack for nearly a year, making TOP Pro status, and spending over 6.5k; I was rewarded with a threating email from Thumbtack marketplace customer service. This email stated that I received a negative review. I was to refund this customer despite the fact that this customer was telling untruths and despite the fact I told the Thumbtack customer service rep the entire issue I was still threatened with "action on my account" despite the harm this could potentially cause to the clients that had already paid their deposit and weddings were coming up. I also had my TOP pro status revoked. Proof of the client's misstatement and contradictions listed below:

Complete scam. We started as pros when this company first started. We advertised them on large platforms like YouTube, etc for years. Now they are charging us pros a minimum of $30 just to reply to possible customers. Keep in mind that 90% of the inquiries are all fake. We've reached out to customer service, the CEO, etc and NO REPLY!!!

I started using this year this site to get customer to sell my services. This site even charge for just requesting more information to provide accurate quote. It happened twice for me. Customer service rep did not refunded those charges. This company needs to banned from doing business online.

Thumbtack hides their pricing for leads. They sneak it in FAQ's or hide in a small hyperlink on the left of the page. Back in 2013, it was in big letters with each lead. So I personally found it pretty bad. I also was positive in my account with +17 credits (now they moved to cash only), but they decided how much to convert those credit for and decided I owed $28. It's not a lot but it was enough. So needless to say, we don't recommend them. They charged us a whopping $60+ for a one-liner chat. in 2013, their leads were about $20 or less.

Join our class action - **. I have no idea how this site is still in business. It’s amazing there are any pros left on there. Simple fixes, such as requiring the user to list their actual budget, or allowing a drag/drop feature for photos in edit mode, are no-brainers and should’ve been there since day one, yet they’re nowhere near full implementation eight years in.

I first joined Thumbtack around 2012 as a makeup artist. I used to book gigs quite relative to the amount of time I'd spend submitting quotes. The actual site itself has come a long way with their analytics, message sorting, locations, profiles etc. It's so much better and I love it! However, roughly 6 years ago it was so much easier to get quotes. It was a monthly subscription that I think was about $20-30 and unlimited quotes. (Forgive me if I'm mistaken). Then they switched to credits. They gave everyone free credits to try out while we transitioned away from subscriptions and it was all fine and awesome.