Thumbtack Reviews

I'm a veteran award-winning producer-editor. Over the last two years I've gotten three jobs from Thumbtack users who each gave me high marks. Now, over the last several months, because of their high bidding costs, I've lost hundreds of dollars bidding for projects I'm qualified to do-- money I could ill-afford to lose. Their system benefits only them. Other companies ask for a portion of your earnings... a system I can deal with... but Thumbtack prices projects high and offers NO recourse unless your project bid is not viewed. In addition, their profile page offers no ways of customization... it is bland and uninspired and does not allow a way for professionals to truly highlight their skill sets and products. I am no longer going to use them and will advise others to avoid them also.

This company is a lead generation business for professional business. I have used it to build my small painting and construction business for years. You would get interested customers that would fill out a questionnaire and this would entail what they want, where they want it and when they want it done. Thumbtack has removed the ‘when’ part of the questionnaire and refused to see that this makes it impossible for the contractor to know if they should be spending money on the lead. As a small business owner I cannot simply take on projects that are being requested for immediate execution as I am usually booked up into the future from 2 weeks to a month in advance but use the website to obtain more prospects. Without us knowing when we are in the dark and throwing away money often.

After running up huge credit card bill with Thumbtack charges; I realized something was wrong. Thumbtack charges the contractor for every bid he submits regardless of whether he gets the job or not. The only way the contractor gets his money back is if the customer doesn’t look at the bid in 48 hours. Customers will of course look at every bid to get best price. So the monkey is always on contractor's back. Do not use Thumbtack if you want to make money since you are always at a disadvantage if you are the contractor.

I'm a house painter and I decided to try Thumbtack. Requests were showing 0 contacts. Then when I sent the $8.50 dollar each quote those request magically disappeared or I never get a response. I spent $100 dollars in one week with fake requests then I got nothing in return. I truly believe these people are creating fake profiles and fake requests in order to make to scam. Please be safe and don't use this service.

I was waiting for all the bad reviews to start pouring in, and they have. Thumbtack made a ton of money last year. They are riding "the wave" and have artificially made it bigger. That wave will shortly crash in the next year. They are sending estimates to 15 people, the prices have gone up, and up and up. If you want to respond to a review you will see it but it will NOT SHOW UP. Just clear your internet's memory. Search your company on google, open your business on Thumbtack and see for yourself.

I was required to do a background check, which I did and passed. However, Thumbtack wouldn't approve my request because I do business under my nickname Chuck. They wanted me to change my name and go by Charles, the name on my birth certificate, or they wouldn't allow my background check. That's when they lost my business. I don't go by Charles and I won't. I've established myself for years in my industry by that name and I'm not about to change it now. I don't see how I can cash checks as Chuck, open bank accounts and credit cards as Chuck but they want me to change my name to be on their site. Customer service isn't any help so I canceled. They're idiots!

Since joining they have changed entire site. Charging you while working out their kinks! They are NOT small business friendly and should just say when you sign up they want companies with a large workforce. They ask what area you want and kind of jobs and then send and charge you for every BS lead no matter where.

As a small accounting business, I started using Thumbtack in 2015. It turned out to be lucrative but costly. However, I decided to give it more of a chance. My profits outweighed my expense. This proved true in 2016 as well, however, now it seems like more of a scam with what they are doing now that they hooked us on the product. They have changed every rule they started with. In the beginning, only five pros could quote one project. Now it is actually unlimited. On top of that, three times in less than a month they have increased the price. For example, to bid for a simply tax return it was $8.35 and after three weeks it changed to $11.69 and as of today it is $15.03. The price increases with every circumstance... Head of Household costs at least 2 more credits at $1.67 per credit... etc. I have also noticed they charge higher prices in various states.

0 pros contacted... when I contact the customer 5+ pros already contacted them. Now they allow up to 15 pros to contact the requester, it used to be 5. I might consider moving to another app if this TT thing keeps getting worst.

I did only to jobs with Thumbtack, and a lot was gone not because of the price, I even set the lowest price among contractors, and some leads was not contacted with customers and I am still charged. It used to be 5 contractors bidding on a job, now I see up to 9 contractors bidding on one job. You may get one lead among 25 ones... bottom line, it is just a scam.

First of all, I didn't get that much business from TT, and I was with TT for at least two years and sent out quotes regularly. I was already considering leaving, because I was not finding it to be a good way to spend my marketing dollars. What I REALLY have an issue with, though, is this new background check they have imposed and the fact that you can't do ANYTHING until you undergo it. At first, I had no problem with that. What I have a PROBLEM with, though, is that the company who does these checks requires you to submit your sensitive documents ELECTRONICALLY. That's a huge NOPE from me. I have deactivated my account with TT, and I don't feel it's a loss at all. There are PLENTY of ways to market your business as a sole proprietor or small business without compromising your personal information. So long, suckas!

Hi....i do want to state that upon double checking I have been booked more than a couple of times in the last couple of months. . Since November 25th I have booked 10 jobs, but zero this month and they have pretty much eliminated all general party leads under $11. dollars and change over the course of the past few weeks and all my parties have been booked with leads that were their old rate of $8.35 or less, a threshhold I am not comfortable going over. I have paid them almost $300 since the last time I booked an event under their new system.

As a professional photographer, I started doing business with Thumbtack three years ago and within 6 months became a "Top Pro". I was spending anywhere from 6.00 to 25.00 to bid on each job and once the quote was viewed I would lose my money whether the client ever contacted me or not. Still it was working... soon however Thumbtack started lying to me about how many other "pros" they would allow to bid on one job. The max was suppose to be 5 but I soon found out it was actually 10 or more. THEN they upped their prices and (Now I pay upwards of 45.00 on some jobs) they ALLOW other "pros" to UNDERBID what the client says they are willing to pay!!!

I've been using Thumbtack for years, but then after writing to Thumbtack about how I responded to a customer who didn't have any professionals respond to them was changed. This is their letter: We recently updated the information showing on requests. Instead of the number of pros who quoted, we're now showing you the number of pros contacted by the customer. This update was done so pros can gauge the responsiveness of a customer before sending quotes. Feel free to reach out if you have further questions.

Wow! First Thumbtack sent me some real losers to give me a bid on replacing windows, then they sold my information to spammers. I've been getting junk mail ever since. BTW, one of their "professionals" insulted me to the point I had to contact his company! And, of the companies they sent to me, only one had a presence on the internet outside of Thumbtack. Even though one of those told me he had been in business for 20 years. Right!

I emailed them to say that I had someone that had reviewed and had blatantly lied. I even provided proof of this lie that I will now be talking to my lawyer. They refused to remove the review even though the "customer" had lied. Then they say that they need reviews so customers get an honest trustworthy opinion. This wasn't honest... I always work with my customers. On all my platforms for advertising I have high ratings, but we always run into that one customer who just looks for trouble. Seems they care more about the people that DON'T PAY THEM MONEY. On top of that, they continue to raise their prices. I don't get much to any business off of them so it won't be a big loss to me. But seriously almost $4 to send a quote to one person. Half the time the people don't even respond or see it so I don't even know how legit this company is.

I don’t understand how this company can still be in business after all the horrible reviews and customer service and unethical business practices!! I signed up as a Pro a couple years ago for my phone repair business and have been intermittently using them ever since. But now out of the blue they have deactivated my account for NO REASON and told me I have to do a background check!?? Seriously? I’ve been using TT for years and after this long you NOW want to see if I’m a “criminal”??!!! Don’t you think it would be smart to do a background check BEFORE you even start getting customers?

I have used Thumbtack for 3 years and have been very successful. I am a professional organizer and received many requests. I had been hired 43 times with 28 five-star reviews. I was considered a “top pro” whom they cite consist of only 4% of their professionals. But they have now changed their model moving to “robo” quotes. Impersonal and cold. Instead of 5 quotes per request, they now present 16 plus. In my field, this is overwhelming. I have received less quotes and no results. This is a shame because they were such a great business model for me in the past. I call customer service once a week. They are open to my views, but nothing has changed. What a shame. They used to be a main part of my business.

I recently signed up for Thumbtack, a credit based referral service, that promises to grow your business through online referrals from quotes that you deliver to customers. You pay for some quotes and some are free. However, the few times that I’ve booked appointments to see clients, they never show up. This service will only provide you with time wasting quotes that lead to bad referrals and window shoppers.

I was a member of this so-called lead generating service and in 3 years out of about 2500 so-called leads and only 7 real jobs. My experience is terrible. THUMBTACK has an integrity issue. It is typical for the contractor to pay for lead that says something nebulous like Patty ** wants a bid on new windows. Upon paying for the lead they give you nothing. In my experience most of the ones I pay for do not get a last name, an address, a phone number, an email, kik- absolutely nothing. When I ask them about it over the years they always say the homeowner did not leave the information.

This company Thumbtack is misleading photographers to spend money on credit and never get any work, is a fraud and need to be reported to the BBB or TV about it, they are stealing money from many photographers. I spend so much money over two years and before that when the fee was a monthly fee and now you have to purchase credits to bid on jobs and when you do no one call or never get the jobs is a full of fraud.

Thumbtack has been a zero for my company. A total waste of both time and effort. As a business involved in catering services I received zero business and only one response which I do not even count as a true response. People who request quotes are mostly just fishing to compare quotes and are bottom feeders. Several of the requests seem to be names from my email accounts used as people requesting quotes. People who are requesting quotes give no phone number for follow on quote nor do they respond. This is a total waste of time for my business and zero bang for the dollar.

My account was deactivated because of what they called fraudulent review. I did an event for my sister-in-law's brother, and had him review it. They deleted it, so I had him do it again after sending an email to them, so they deactivated my account. I tried to get my account back and they still didn't care. Terrible company!

I used Thumbtack for 1 year with success 2016-2017. At the end of 2017, Thumbtack made a change to allow up to 15 pros to quote a customer. 15! It used to be 5, and you would pay anywhere from $10-$15 for a customer to view your quote. Now you pay the same amount with 3X the vendors. Also upon opening my account back up at the end of 2017, I realized it will show 0 pros have quoted a customer and then after you quote it says 5-8 pros contacted the customer (sometimes on day old requests). SO... They lied about contacts to get me to pay the money for the quote and then told the truth. FINALLY, I literally just had a DJ quote a customer in the $200 range for a 6 hour Detroit wedding. If that doesn't scream TRASH, I have no idea what does! There are no limits for crappy vendors that WAY undercut true professionals. This is a total waste, a crooked company, too expensive and overflooded. Spend your ad dollars somewhere more useful.

I had signed up with this company. They then had asked for my information to run a background check then I passed and then they sent me an email stating that they have closed my account stating that there is another association to my account with someone else! This is not true and I am outraged that they accused me of a total outright LIE!!! This is the first time using their system and it will be the last! I will be writing to the BBB and Attorney General to try to get this company SHUT DOWN!!! Unbelievable!!! They steal your identity then send a email stating LIES!!! I will be on a mission to see that their corrupt operation is put out of business! I see that there are other people that are irritated with this business as well. I say we get a poll and get them SHUT DOWN!!! Pathetic!

I have used Thumbtack for over two years. Initially I had great success finding leads and getting hired. As time went on I started to notice a trend that so many others have already mentioned, which is that many if not all of the requests I respond to appear to be fake. I continually get customers that are well outside my travel distance, as well as customers who use the exact same response, only to never to be heard from again.

I have been a member of Thumbtack Pro for several months now. It has cost me hundreds of dollars to put in quotes out to potential clients and after all these months I have only been hired 4 consumers. I have spent hours on the phone with Thumbtack trying to correct their link to giving me reviews from clients I have obtained from other sources. I am convinced that the notifications I receive from them are either computer-generated or from people hired to just send out requests so you pay the fee to send out a quote. I have no proof of this but after sending out dozens and dozens of quotes I have only been hired a few times. They spike my stellar credentials.

Thumbtack has a terribly amazing site, very thorough build and organization. I commend them on their site, but that is all I can see. I received a few requests for quotes pretty quickly and in my area, but I could not respond truthfully to them about my quote because for a web design job that could take maybe 10 hours at 25 an hour they wanted me to pay 45.00. For one bid. That is complete non-sense. I will not be using a service that charges me nearly 50 dollars everytime I make 250. That is stupid. No options to change it?

We hired a cleaning company through Thumbtack. We found out they stole over $700 worth of clothing and our daughter's iPad. I contacted Thumbtack regarding this over a week ago. Rachel from their marketplace trust & safety team has dodged TWO of my scheduled phone appointments with her to talk about this, and the two people that stole from me are still logging onto their Thumbtack account taking clients!

We have just found out that we've been charged over $50 in 2 days (not 2 full business days) for advertising costs with Thumbtack. I never saw the 'cost to reply' section in any of the referrals. I'll own that for not looking more closely. The way they figure what they charge for replying to a request is terrible. They charged us $17 for one small painting job request (we never heard back from the client). They charged $5.01 for a window cleaning quote where she wanted 1 - 5 windows cleaned. Their gouging small businesses and getting rich while the small businesses pay out and earn nothing in return. There has to be something better.

Thumbtack is a site where budget minded people go to compare businesses and shop for quotes. Remember if you are a vendor and you put in 20 quotes a week you have spent about $100.00. They say that you get charged only if your quote is viewed...which it usually is. But, the rate of quote to hire is about 2%. Thumbtack is making a killing. They just changed their payment method and price structure so the cost of trying to get a job just went up. They have no way of telling you how much you paid quarterly or even annually so one doesn't even really know the true cost to do business. Quote based websites are a rip off. I've been recommending a client/vendor share system or a subscription based system that is more fair to vendors but I got no replies. I shut down my account last week. I couldn't keep paying that much $ for no income. DON'T DO IT!

Horrible customer service. An employee set up our login and Thumbtack will not allow anyone else to do a background check. They will not allow you delete account and start a new one. Why would an employer perform a background check using an employee's personal information. They refuse to discuss on the phone and have phone screeners that repeat the same answers over and over. The level of frustration dealing with them is off the charts. They are just slimy.

I tried using their services a few times as a vendor for my business. First, it's very expensive. Second, the leads I get never pan out. The clients are very cheap and unreasonable. They are low ballers looking for only the cheapest price. This is the worst way to find a qualified vendor with years of experience and good reviews elsewhere not through Thumbtack. People who use Thumbtack are just lazy and too ignorant to use the internet or google. Very disappointing. This site should be shut down.

I used to love Thumbtack until I logged into my account one day and realized I was competing with 10 other pros for 1 lead that cost me $20.04. At first they only allowed 5 quotes per lead which is manageable but 11 is outrageous. Here's the issue with that. I'm an established business owner just looking for some extra work here and there so I don't have the time to stare at an app in my phone so I can get the notification and put in the first quote. But unfortunately there are a lot of little start up and new subcontractors that gave nothing better to do with their time so I don't have a chance and Thumbtack doesn't let you know how many people bid until you pay for the lead which is a monopoly situation because if you don't bid you have no chance and if you do bid and you're not first then 10 other guys already spoke to the customer and have an appointment for tomorrow morning.

Printer repair and set up - Was called after asking for a company by "TheConsultedGroup.com", by George **. The help and service he provided was fantastic! Every question I had he answered, and the set up was a little rough, my fault for messing up a few things, he fixed everything, and I would recommend or call George any time any day. I normally do not see this kind of service in Florida. Thank you so much! PS; he also likes Led Zeppelin.

This company sells you fake leads, after getting many leads with our reputable 4.8 stars company A plus rating with BBB we notice not closing any jobs and what we did was to charge 70% off the job just to prove it and we did, after replying to 10 leads with a 70% discount none we're close, now you tell me if they are not fake. Be careful.

We have been a Thumbtack client for more than 24 months, spending thousands of dollars paying for leads and thought we had a good working relationship. We recently received an email stating that they received a complaint from a customer and we would have to go to arbitration to resolve. They cancelled our account and did not provide a specific reason other than referring to their terms and conditions. We had more than 40 positive reviews on this site and referred many of our potential clients to this site. As a business owner, you are aware that reviews cost time, money and very difficult to get clients to post reviews. Their response to our request for more information as to why they would not reinstate the account is as follows:

I set up using Thumbtack and like others here noticed the same name coming around more than once. ServiceMagic years ago pulled the same thing but bogus leads cost $60 instead of the $10-$16 you see here. Either way paying for crap isn't worth your hard earned money. This Shady company needs to be gone already.

When there is a dispute between a Thumbtack professional and a client, they very very rarely take the side of the professional that's paying money to Thumbtack. When you call customer service, they always try to tell you what you want to hear, like, "We understand, and I'm sorry you're having an issue." But they don't take any action. I've spent thousands of dollars on Thumbtack, and they do nothing to help their paying client such as myself. A complete waste of money.

We used Thumbtack for several different things over past couple years, both in SC and TN. Had good experience until last person we just had install a new exterior door. We were left with a 1/2" gap between door and casing. Light shines through. You can put your finger through from outside to inside house. Brand new casing is cracked and banged in. Took him from 9:30 am til 7:30 pm to make this mess. I really don't want him back here but I don't know what to do? I can't include a receipt. He didn't give me one.

When I had signed with Thumbtack, there were a 5 pro bids allowed per job. It worked pretty good until Thumbtack got greedy and decide to add more bidders for projects. First it was 8 then 10 then now (Dec 2017) 12 bids. And it is unlimited if they had signed instant match pros. In my catagory each bid gives $20 to Thumbtack.

Avoid at all cost - I thought I had found a legit way to find clients. Bidding $16 just to reach a client. Then, I started noticing a pattern of fraud. Monday - all people searching for editors had names beginning with C. Tuesday names beginning with S. Wednesday names beginning with M... and so forth. All coming in within hours of each other such as Sheila, Selma, Shelly, Simon, Shokia, Sonita... Seriously? What are the odds, right? Then, the other trick is bidding on a quote and then two minutes later the request was deleted, but not before they viewed my quote. I'm out the $16. Doesn't matter how many times you contact their customer service, which is a joke. They say "sorry you had a bad experience." I understand where there are lawsuits against them. I hope they go out of business.

They have a great business model, but it pains me to see how much money they have screwed out of people over the years. There are legitimate leads. But there are few. They compensate this by generating fake leads, absorbing your money just to bid. I have dozens of leads per day. And I dare say out of 100 leads, I have only HEARD FROM ONE! I am a musician, have a band, and have been playing for 25 + years. I could offer my services for free and still not get a single response. I have spent lots of money over the years and would like it back. This company needs to be investigated.

I believe that recently as in the past year or more Thumbtack posts false "leads" and scam jobs that are nonexistent. Some of their jobs are legitimate but many are not. This company used to be reputable several years ago but no longer. I too have bid on jobs that I later saw re-posted after saying they weren't available with similar names but other parts of the job had changed. This happened many times. I have gotten a few legitimate jobs there in the past, but a few years ago. Most I believe are fake. This company should be investigated and prosecuted. I am shocked that they haven't been already. Many people have reported similar experiences this from them.

After reading all the negative reviews I can see I did not get screwed by Thumbtack as badly as others have. I was very specific as to what I did but they kept sending me "leads" that had nothing to do with my business. The few I got that were on the money I could not bid because of all the questions I need to have answered to give an intelligent bid. I tried to cancel and ask for a refund because I was dissatisfied with their service. They could care less and would not give any refund at all. I consider them a fraud.

I am a painting professional on Thumbtack. Thumbtack is a terrible service! You have no say over how they show your profile to your potential clients. They don’t care about feedback from the professionals, they are just experimenting on how they can create more revenue for themselves. Do not use this company! They don’t know what they are doing!

I have been with Thumbtack for a couple of years. And it was great (!), at first, that is. Fast forward 2 years: I have experienced FAKE leads. This has been proven. I have been charged and not refunded according to their own policies. They have a bad rep with customers and is getting much worse. When asking Thumbtack support to work with me and at least refund something due to my not receiving some of my refunds that they claim have been given back, when clearly this is not the case. They are not willing to work with me, even after I had made it clear that this would be my last attempt to salvage a relationship with Thumbtack, to no avail. They do Not care about you as a paying customer, in fact are willing to lose my business. When explained to them if I did not reach some kind of satisfaction with them, I would leave and they let me know that they are fine with that. Not Customer Oriented At ALL.

Looking at their one star rating here with over 50 reviews I am not surprised I am not alone and how difficult it is to and was dealing with Thumbtack. They are con artists through and through. I’m sure they only hire people that believe they're contrary when coming there to work for them. It’s only a matter of time before this operation is shut down completely. I’ve had a very bad experience with thumbtack. I can go into detail but if anything I hope this review helps in making the world a better place and getting rid of this company or drastically change their policies.

I am a customer and I hire a vendor from this website. He was awesome and I have been trying for days to write a great review for this vendor but for some reason there is no way I can find this vendor. The only way to find this vendor again is to send a quote but that means the vendor will get charge for the lead again. I go into my projects but there is nothing under my projects, I wish it was easier to write a customer review as the good vendors deserve good reviews.

They change the price that you pay to quote on a job. The quickest way they can take your money. Credits change from person to person, if every job cost 4 tokens I would understand but when a token then costs anywhere from a dollar to five dollar with no rhyme or reason, it's easy to see they just want you to drain your account as soon as possible so you have to refill. I contacted them about getting refund for the amount left on my account (since none of the jobs offered were worth bidding on). I was told this isn't possible and now I have money in an account with nothing to do with it. It's a horrible service, stay away.

As a pro on Thumbtack.com I will never spend a dime on this site again. They don't tell homeowners before they fill out a request that although its free for them it cost us pros quite a bit of dollars to send them a quote. I recently inquired about $13.36 I spent sending a quote and so did 4 other contractors and then the customer cancelled the project altogether. I was wondering where my refund was since the homeowner canceled and to my surprise I was told that Thumbtack has decided to move forward and will no longer be refunding pros any money spent on customers who cancel a project. This means that Thumbtack basically stole a total $66.80 from pros who sent quotes in return for nothing. I can understand if they hired one of the other pros to do the work because they like that pros reviews and price more but to cancel altogether and screw us out of our money.

Seems like a legitimate opportunity for artists, and photographers to try and obtain leads for potential jobs or freelance bids. You create a profile and pay for bids on customers who need your service. The bids can range from $2.00 to up to $7.00. Thumbtack gets the money for these bids. This is money I paid to obtain a hired status. I had at least 6 or 7 people who stated me as "marked as hired." This means I will work with them on their photography project. The problem is, only one of the 7 customers contacted me so far for setting up a photo shoot. But this customer says they will contact me after Thanksgiving. After chatting with customer service agents from Thumbtack, they say they have no way of knowing if the customer is real. Yet they require us artists to create a profile and have a background check done.

I am a small business owner, I rely on referrals and leads for my business. I joined Thumbtack because it seemed like a good concept in theory, assuming the company was legitimately connecting homeowners with pros, but instead they have only set up a "cash cow" for themselves. "Leads" are sent via email or text and you choose to "send quote" or not. I have sent several that I pay for then they just mysteriously vanish, charge taken but no longer available after the customer "viewed your quote" TOTAL SCAM! This company mode of operation was set up to rip-off small businesses period! They ALWAYS get paid, we always get NOTHING!

When I purchased an investment property in June of 2017, I discovered undisclosed water penetration damage that had resulted in mold growth. This clearly had been going on for some years due to a leaking roof (replaced shortly before sale) and leaking plumbing throughout, that my home inspector did not note in his report. I only found all these when I opened walls. Upon discovery, I started looking around the internet for solutions. The first site I stumbled upon was Thumbtack, with one or two contractors selling their professional services as "mold remediators". Both had 15-25 or so positive reviews from customers, so I contacted them to have them give me a quote. I must also explain here that I was a complete novice, never having had anything like this to deal with before.

I provided a 3-star review on another site because I wanted to give Thumbtack the benefit of the doubt. I feel that as a platform for service providers to offer services to customers, Thumbtack has pros and cons. In my experience, I was able to expand my market nationwide when we decided to take our service online. Over time, I developed referrals from my Thumbtack clients. So, I'd receive calls from people who were told about my services by my other Thumbtack clients. Most of the time, you have to start fresh though. Fortunately, most of my clients come from referrals from my large network of prior clients and educators who know my work.

If you review a business and change it later because they have done you wrong, the business can leave feedback on that review which is untrue and you can't do anything about it. They can actually call you a liar and the service won't let you reply or anything else. They say it's to keep the integrity of the review which is ridiculous. Integrity would be that you are able to not be called a liar.

Hired a contractor recommended by Thumbtack, had a contract with $3500.00 down payment and contractor didn't complete the job. Didn't have my money or materials to refund me. Thumbtack only says, "Sorry for your bad experience". According to Thumbtack the only way to possibly reclaim my deposit is if I go to small claims court.

Please do not use Thumbtack as a customer or as a PRO. They are a rip-off to small business owners and they do not care. After being with them for 4 years they deleted our profile while in the middle of negotiating very substantial contracts with potential customers. After weeks of trying to get clarification on what was going on no one from Thumbtack has given our company any clear and definitive reasons. They not only deactivated our account they stole monies from us after we purchased leads to be able to contact customers. They have refused to refund us our monies after deactivating our account with no reason.

The quotes are bogus and must likely not from real people. I have submitted over 10 different quotes for photography services, headshots to be more specific. I decided to offer free professional taken headshots just to see how people to the quotes and how many of those free offer I would get. AMAZINGLY, all of my quotes were reviewed, and I started to get more and more headshots leads. I sent follow up messages to every single one that was review, just to let the potential customers know that the offer was real and that they can have their headshot taken in any time. After the follow up message I did not received a single answer back from any of the quotes. WOW! I have never seen so many people declining or rejecting FREE offers. DO NOT WASTE YOUR PRECIOUS TIME AND MONEY ON THUMBTACK; THIS IS A BIG, BIG SCAM!

I'm a web developer and a small business. We get pretty decent amount of work and I would say about 20% of the work is from the internet as opposed to local networking through BNI, church, and the community in general. I use a couple of sites and must say that Thumbtack is absolutely garbage. I purchased $60.00 worth of credit a year and a half ago. I have responded with the same generic message I used on Upwork and other sites (that I actually get a response from). Out of the 50 or so potential jobs, only once has someone actually responded to me, and then a week later they decided they didn't actually want a new website.

Thumbtack started out as a great idea. It had people that responded on the business side. For example, a cleaning company set up a scam site designed to lift their ratings with Thumbtack. They were a total fraud, complete with stealing from my home. The people at Thumbtack were very quick to remove the fraudulent company. Now, instead of checking companies out before allowing a listing; they have a whole new section of legalese instructing the customer to do a thorough background check, including a criminal background check on any potential business. Any internet company that advertises itself as a "go-to" company for hiring pros should have some standards. Thumbtack has gone backwards in this respect.

I joined Thumbtack 4 years ago. I probably have spent more than earned from their service. Lately they went double on their prices just for me to quote and hope I land a job. Recently all of a sudden I was in the hole at my bank and owed the same amount to Thumbtack. I called bank and Thumbtack and Paypal to see what happened. Although my checking account was still on my settings but NOT turned on to use they made this new auto pay and it automatically went to the account that was not authorized to use. And here is the real kicker. Not only did one quote seemingly go through that person/company and bank refused to pay for non funds in that account. They kept this up for 15 quotes. All of a sudden I have a new window open from them listing all these quotes that went out and all in red beside it said unpaid. My bank refused the first one and all of them yet Thumbtack just kept running that account. Why would any company just keep this up?

Thumbtack will allow reviews of your business for people who you have not done business thru their site. When calling the company they state that they will look into it and get back to you the next day and never do. Was told that if there is any correspondence between the 2 parties they can place a review. Our company only sends out our credentials in the first email, we sent it out to an individual who then went on the site and slammed our company with a 2 star. They stated they had to look into it, asked what they were looking into as they can see all communication between each person and can clearly see that the only thing sent was credentials and nothing from the person that reviewed our company.

I request a welder to install wrought iron staircase. Thumbtack send Jose ** . He called me and gave estimate on July 17th. We agreed on July 22nd. Wrote contract to install staircases. Paid deposit $1000.00 and finish the job by August 12th. Since he took the deposit, we didn't hear from him. Called and texted him no answer. So on August 15th we went to his shop. After talking he wrote a check for the deposit. Unfortunately the check was bad and we fighting till now to get our deposit back. Thumbtack, they are not behind their people. Let anyone join them.

I had a new fence installed. A 12-year-old could have done a better job. Sent pictures of the work - no response. Imagine that. They used untreated wood when they said they would used treated wood that should be used outside. My mistake was I was out of town when they did the work and prepaid. But enough said. Let Thumbtack know and no answer from them believe me. They dont care. Stay away from their contractors. There are better options out there.

As a quality video producer, I have had one quality job come from Thumbtack but have been incredibly disappointed in the bidding process. Very simply, the format does not provide enough information from the buyer to create a bid that can be stuck to. If a consumer is in need of a low price and does not care about experience, quality, or an honest estimate, Thumbtack is the place to look.

I have been with Thumbtack for a while now and I am finally giving up. They made it worse with showing us now how much each quote cost that we are sending in and yes they claim to only charge your card if the customer responds and that is not true. They still will charge you. To be honest spending over $15 to send a quote and not guaranteed of the customer will contact you or not is very frustrating. I wish Thumbtack would be shut down at times or they change their practices. We should not be paying to send quotes and then get no response at all. Just a email when they look at it and sometimes that is wrong. They will also say someone looked at your quote and they really didn't. I have caught this at least ten times already with customers who have told me they never looked at our quote. They just did a search on Google and found us anyways without the help of Thumbtack.

Do not use Thumbtack as a business professional. Their site is a waste of money and they overcharge for leads that seem to not truly be leads. As well as business that is licensed, insured and bonded cannot get work because unlicensed people use the app and completely underbid jobs by 100's of dollars below operating costs. Not to mention a lot of users asks for jobs to be done way below cost. You will be charged whether you interact with the client or not.

I joined on Friday August 26, 2017 and I install plasma TVs and I’m also a handy man! When you sign up you’re asked to give your debit card. And Thumbtack specifically tells you no fees will be charged unless you’re hired for a Job! Well guess what that's a complete lie! I sent two quotes and they debit me $3.34 for each quote and I didn't even get Hired! DAMN! It pissed me off so bad! With their FALSE ADVERTISEMENT!

Needed security cameras replaced. Thumbtack suggested Matos Surveillance who showed up hours late and left with cameras not working. Told by Thumbtack Resolution Center to work with them towards a resolution. When trying to resolve this after several ignored calls and texts I was told To communicate with them. It had to be thru computer after I tried to do so with my cell phone and iPad and it didn't work. I told them I only had phone and iPad and they agreed that I could reach them by telephone calls. Soon after I received email that my case was dropped because I wasn't contacting resolution center. I am now out 220.00 and have no working surveillance cameras.

I've been dealing with Thumbtack for a year or two as part of their standard quoting services that matches customers with local professionals. I am a massage therapist. A customer places a request for a service, Thumbtack sends the request to a number of professionals. The first 5 professionals bid on the job and they close the request to other professional. We buy credits which are deducted per quote. I landed 2 or 3 in the couple years I participated. They recently implemented Thumbtack Pro. You buy the credits and your quotes are sent for free immediately upon request. Credits are deducted only when a customer contacts you. I prepared (per Thumbtacks suggestion) my template to create my quote and add an attachment etc to be sent with each request.

I opted for "pay per lead as you go" and they took a lump sum out of my card anyway. Then I realized that any viable leads were quoted within 3 minutes of my receiving them. When questioned, I was told they have an automated system for some areas enabling competitive companies to respond more quickly than anyone who is a real person could ever do. When I said I would be willing to use that automated system, they said it was not available to me. Does the phrase "discriminatory practices" mean anything to you Thumbtack? You are a scam. I want my money back.

I joined Thumbtack as a business owner offering a service. I had to purchase points that would be used for my bids. Different bids require a different amount of points. I have never gotten a response from any bid and don't know if the person actually exists because the only information you get is a first name and last initial. My suspicion is these jobs do not exist and it's Thumbtack posting the jobs to collect money from people buying GN points to bid. You don't get your points back if you don't receive an answer.

I've contacted this company many times. They act like they can find experts in my area only to find out later in an email, no one is available in our area. I also experienced this company from the provider side. They offered one person to contact, when I contacted them they knew nothing about the services I provide. I don't know what this company is doing with the information I provided but I suspect that is all there after without being able to provide any potential professional. I couldn't even respond to Thumbtack because they have no email to or a link on their website.

Do not do business with this company they have you sign up and promise you credits but you get nothing!!! I was told I had to give them my credit card first??? No way! I was told I was going to get 10 credits to sign up??? What liars they are. So told me she was not going to give me nothing I had to pay first and I would get a discount... a discount??? What that is nothing free. What a waste of all my time. Priscilla is a very nasty phone rep who tells me once I ask to speak to a supervisor. She said "they are just going to tell you the same thing I told you". What??? Wow. I am not even a real customer yet. Don't waste your time. This is a fake site.

I merged 2 accounts I had. In order to have reviews on my new page I asked clients and 1 recent to please leave a review. I called Thumbtack to say emails for reviews weren't working, and they took 3 of my reviews and plastered "offsite review". NO THEY ARE NOT OFFSITE REVIEWS, except they don't want to deal with the issue.

Thumbtack's message system prevented linkup with the contractor. The contractor and I agreed on an afternoon for him to give me a quote. A couple hours before the time, I suggested that the contractor text me when he arrived or a bit before, since I am a bit deaf. The contractor got the message a couple hours AFTER he arrived. I did not hear him. He described our home, so I know he was here. A wasted afternoon for both of us, and a wasted opportunity.

Do Not Trust This Company. We hired a professional by using Thumbtack's website, which gave us "peace of mind" when it stated that they have a guarantee that protects the clients from damages caused by a professional hired on their website. Their website's set up is that for the client to believe that their professionals stand above the rest. That proved to be untrue in our case, when we hired a professional with fictitious recommendations and claims to have been in the handyman industry for many years.

Mr. Trevino of Dominion General Construction and son did a painting job for me. He showed up as he said he would. He was even willing to run errands to Home Depot to purchase more needed supplies to get the job done and he did do this. Good job Mr. Trevino and Son! My family really appreciates your hard work and dedication to get the job done.

I have never been more disappointed with a company than Thumbtack. They force you to buy $25 worth of credits to participate and explain their advertise their "refund" policy as giving you any credits back if the receiver does not review your quote in 48 hours. Nothing about refunding the actual money is advertised anywhere! Want to ask customer service for help? They will cite you provision from a long document and inform you why they cannot help. Then ask over and over again if they can help. Poor customer service, poor company. Don't waste your time or money.

"Marketplace Integrity Team" is another whopper and "professional". We received a terrible paint job on a small section of new drywall at floor level, even after we agreed to $300 and had to pay $500 to get them to finish the job. Then the color was wrong. All the way to the ceiling. And on the adjacent wall. Their "Marketplace Integrity Team" representative explained to me how the work is not in fact guaranteed at all. Instead, it says they agree to accept liability for damages they cause outside of the scope of the work they're hired to do. What they're really saying is they have liability insurance.

I was using Thumbtack to generate leads and elected to use the "pay as you go" option instead of the "reload billing" option. I called Thumbtack customer service and requested they turn off the reload function and was told twice (2 separate times) that it was off. Yesterday I checked my credit card and saw a billing for $848.00 from Thumbtack, when I called to figure out what happened we were told that their system automatically defaults to the "reload" function unless it is disabled in settings. The customer service rep said that they (Thumbtack) didn't execute the request properly (admitting that it was their fault), however they would not be able to refund the charge.

I am a Thumbtack pro and have been for almost 2 years. I have watched them raise their pricing to quote projects, with explanations like they raise the rate for the area you quote in based upon the number of quotes that are requested from that area. This is just not true. I have two company profiles, and received the same request for quote for both of them. One had a lower quote price than the other. They charge by how much business the pro does with them, obviously. This is unfair business practice, and should be dealt with severely.

Thumbtack appears to be a scam to me. I responded to several quote request, trying different quotes and never got a response. As far as I am concerned, the quote request are fake! I have 28 years experience in starting and running business and signed on as a business consultant. The majority of requests are unrealistic and they all appear to have the same exact responses to the quote request. The potential customers should at the very least be made to have contact with those of us providing quotes before it can be considered a qualified lead or if someone gets the job, the rest should get their credits back. When you pay for a lead, 4 others are also paying DumbTack for the lead.

Do not use this service!! I am a professional caterer and have been using this service for over a year and have nothing but stellar reviews. Had a dispute with one of my customers who made up a bunch of lies and Thumbtack deactivated my account without investigation.

They went in and made unauthorized transactions. They claim they are allow to use our credit card information the way they see fit. They are thieves and we are taking them to court. They stole over $1250 from us.

Thumbtack has referred me cheater called Jaun ** as a personal Trainer. However I was very determined to loose weight. Sometimes your credit card is charged more than what you expect (Lot of hidden charges), Charges late payment fees for no reason, double charges. The cancellation process is very complicated and tedious. The Agreement never ends, I had to pay 271 dollars as cancellation charge even after two months Notice period. Almost spent 1000 dollars in order to quit. He is too greedy and I felt like I am in a trap. For sure it's a trap. He does not act on what he speaks, I would rather advise to go for someone whose is transparent, honest, professional and trustworthy. I had a very bad experience. All the reviewers with rating 5 stars one day will definitely realize/understand how bad, Painful and humiliating experience it would be when they decide to quit.

I'm an experienced carpenter having worked in this trade for over thirty years. I got tired of working for other people and opened my own business. I think Thumbtack is more geared toward the "Handyman". I'm not a handyman, I am a professional carpenter. It's an insult to me when they send me jobs to unclog someone's toilet. Don't get me wrong handymen have their place, but I don't work for handyman wages and some customers don't understand why. Some customers don't need a carpenter, and the job could go to an honest handyman who could solve their problem.

Thumbtack shut my profile down due to a consumer saying my company did not complete a job. My company completed the job. I sent Thumbtack the invoice showing no mulch was to be removed also with her 5 star review she claims she didn't write. The consumer decided a few days after the job that she wasn't happy because the mulch was on her property which my company never said in the invoice or any contract to remove. Thumbtack has all this proof and yet still will not help my company. Thumbtack needs to turn my profile back on. Thumbtack has no legal right to arbitrate anything. I have all the proof backing my company and an employee who was on the job. If this is not fixed within 48 hours I will pursue legal actions.

I use Thumbtack for six years and received multiple rewards about our service. I had a ex girlfriend doing some work for me for a while. We separated and she started her own company. She cheated some people. They remove me from their site because our complete done business with this company. I find it very unfair. I ask them to send me any and all policy that will explain why they removed my account for a act of another company. They refuse to do so.

I was to be married on October 15th of last year. I paid a "pro" from Thumbtack over 800.00$ for makeup for the day of the wedding for my bridesmaids and myself. She never showed up. My hair was a rats nest from my bachelor party. And I had to wake up at 5 am to find someone else to do my hair and other bridesmaids makeup. Thumbtack defended the pro. And refused to issue me a refund. To this day I still get invoiced and the money comes out of my account. Thumbtack is a scam. They will hire anyone. Beware.

I hired handyman Jacob ** to replace broken tile in the bathroom. He was prompt, polite, and efficient. He asked if I needed anything else done and took time to do many little things I needed done but had not requested. I highly recommend Jacob!

The job was done correct and on time and on budget. It was efficiently done. I'd definitely recommend this to anyone and do this again myself if I ever needed to. They were very reliable, on time, and efficient. Communicate was good. They talked thru whole experience, explain everything, answer all my questions.

Project was completed within the expected time range. I was kept up to date with the progress all the way through and notified of any issues that might affect efficiency. Always easy to contact with any questions or concerns. Showed up on time when expected. Met my expectations for their work and responsibility. Reasonable prices for quality work. I felt that I was getting an exceptional experience in remodeling without having to pay an arm and a leg to get it done quickly and with good quality.

Thumbtack make it easy because you are able to search which workers fit the correct job. The project takes about 2 days or so. I recommend Thumbtack because one is able to chose the worker that he or she thinks is right. Worker are well experienced and are recommended by others. The website is very reliable. It explains the things that one needs to know to chose the worker. The communication is super easy! Contact information is available and you are able to contact the worker. Also, if you need any help with the website, you can call for help or go to FAQ. The value is great because the website helps you chose the right worker that best suits your needs. In addition, you get to purchase things according to your budget. The value is great.

The job took longer than they said it would, based on the initial quote. Originally a 24 day assignment, and it was over 2 months before the finished product. They did show up on time and fulfill their commitments, which I had no issues with. I wish they had made better time, but otherwise, fairly reliable. They didn't communicate their changes as much as I would have liked. When something came up that would cause the job to go longer, I wouldn't hear about it unless I asked them. Aside from the timing issues, the price was very reasonable. I shopped around quite a bit and at the end of the day, no one could touch their price.

As expected/discussed at time of hire for project agreed upon. No bad surprises or unexpected issues arose which I was worried about in the beginning. As soon as contacted we agreed upon time, place, and what needed to be done. Everything happened according to plan which was a great surprise for someone who was so nervous. Told me everything I needed to know about the process. Where we went from step one and what to expect at the very end when tasks were done. Worth every penny, you normally don't know what you're paying for when it comes to goods and services online. But with this program I knew what to expect A-Z.

I'm not sure what you mean by timeliness. But if it means how quickly they did it, then I'd say it was average because it took plenty of time to find the right deal for me and then to do the rest. Fairly reliable I'd say. I got what I needed and it was done with no problems. It took some time however for me to adjust to the new situation but that doesn't have much to do with reliability so I'll just leave that out of the factors that influenced my decision. Overall communication was very good. I understood exactly what would happen and their knowledge greatly affected my decision. Due to their great depth of knowledge, I was able to feel confident in my decision and I believe I made the right choice. Overall value was good but I feel like it could be better. I was satisfied with it but if I had found different prices, I might've changed my decision.

The guys weren't on time but within one half hour of the agreed upon time. This isn't the company's fault because sometimes jobs run late but it can be frustrating to the person reheating the service. The service can be rated reliable even though they were late because they did show up on time eventually. Try got the inn done and that's what matters. I'd appreciate if the company was running late that they would have called me so I wasn't waiting around for them to eventually show up. I'd like for the company to take this more seriously. We were able to get everything we needed eventually, thankfully. It's just amazing that sometimes people just don't return calls or show up but they did.

I contacted a contractor and within a few days they gave me a budget and when the work was done I was pretty happy with the result of their work. I would highly recommend this contact service to everyone else. The contractors were amazing and they really knew what they were doing. I was very happy with the end result. The first time I contacted the contractor he replied quite fast and they were really helpful explaining how they would work and communication was good between both parties. Their job was awesome and the value of their work was well worth it! Very professional people as well as friendly. They made it seem like a really easy thing to do.

I just love the timeliness of how well this company will conduct business with its customers. I always get what I done on my own time and flexibility. Gets my stuff done. They are the most reliable companies I have ever ran across since dealing with a bunch load of companies in my area. THEY GO FAR AND ABOVE MY EXPECTATIONS. I have no complaint here. They are such expert with their communication skills and it is very admirable seeing them use it to deal with customers like me that appreciate it as much as I do. I just so so so love everything they do with the money I pay for their services. I get my monies' worth and plus some.