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Terminix Reviews

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About Terminix

Terminix is a pest control company that provides on-site pest protection for homes and businesses. Each visit is personalized to the specific types of pests causing problems for customers, which can vary from state to state or between different neighborhoods. Whether you know exactly what pests Terminix needs to treat or want support in determining the best plan of attack, Terminix can help.

Visit www.terminix.com
Pros
  • Skilled technicians
  • Wide range of services
  • Re-treatment guarantee
Cons
  • Not available in every state
  • No specific pricing

Terminix Reviews

Over 10k reviews since 2012

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    Page 77 Reviews 11175 - 11325
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    The service has been very good the man does a good job. The only problem I have with it is you make appointments without contacting us and our schedule is very difficult so I would like an email with the option and making my own appointment when we can be here to let the service man in.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    I have Terminix for both termite and pest control. The techs always tell me that if I had a problem, to call them, and they will come back. They're courteous and prompt. I get a card or a phone call and they usually come in the afternoon or in the morning sometimes. We haven't had a problem since. I don't have any roaches or other pests anymore.

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    Terminix
    Response from Terminix

    Great feedback, Ima! We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    PriceStaff

    Reviewed Nov. 22, 2015

    I have had a good experience with Terminix. It's what we always expect. The techs are nice and we've never had issues with them. I don't have anything bad to say about Terminix other than they keep raising the cost of their services. It goes up $5 every quarter. But, everything is good and I would recommend them.

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    Terminix
    Response from Terminix

    Leslie, we’re delighted to read your feedback about Terminix. Thank you for taking time to share your positive experience. We aim to provide the Perfect service for each customer!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    Friendly professional service every time. There is always plenty of communication for appointments and prior to appointments. Services requested are always performed and questions are always answered satisfactorily. Always is the key word!

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    Terminix comes every three months to spray outside. They've been good. Everything is fine, so far and I haven't seen any pests since the last service.

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    Terminix
    Response from Terminix

    We appreciate your feedback, Jane! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    I've had Terminix ever since my home was built in 1993 and I get good and considerate service. I also have termite service. I've had some very good exterminators come and some that have been just so and so, but I hate it when they change so much. The last experience I had was with an older man who did the outside of my house. He did a fine job.

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    Terminix
    Response from Terminix

    Lucille, we’re delighted to read your feedback about Terminix. Thank you for taking time to share your positive experience. We aim to provide the Perfect service for each customer!

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    Terminix comes four times a year and does my outside and asks me if I need anything on the inside. The experience has been very good and they're all nice. I've been very satisfied with them.

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    Terminix
    Response from Terminix

    Helen, we’re delighted to read your feedback about Terminix. Thank you for taking time to share your positive experience. We aim to provide the Perfect service for each customer!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 22, 2015

    They've done a good job and they're always nice. However, I don't like getting a bill from them after I paid them. Also, I've got to cancel the schedule one time. I said I like to be first on the list. I like to be there when they do it. But, we don't do that anymore because we were given the date and they sometimes schedule between 12:00 and 2:00 or 2:00 and 4:00. Still overall I'm satisfied with Terminix except being billed twice and when I'm scheduled.

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    Terminix
    Response from Terminix

    Lonnie, we’re delighted to read your feedback about Terminix. Thank you for taking time to share your positive experience. We aim to provide the Perfect service for each customer! We have forward your review to your local Terminix office manager regarding your account.

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    The service people are knowledgeable and explain what is needed and what they're doing to make sure that I understand why they're out servicing - I appreciate that. I have used them now for 10 years and have had a very good experience with Terminix. I'm very happy with the company.

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    Terminix
    Response from Terminix

    Great feedback, Jessie! We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    Terminix always comes out and treats our house around outside. We don’t need them to come inside anymore, but they do it and come in the utility room in the back and a little playhouse in the backyard and a store room. The tech does a good job and I always get a message the day before that they're coming and he always rings the doorbell, lets me know he’s here and we open up the garage so he can go in. I like to be here when they come as we do not always want them to come inside the garage. A lot of times the tech is the same one. We always like it if it's the same one that we're used to, but everyone that has come has always been very agreeable of everything we ask them to do.

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    Terminix
    Response from Terminix

    Shirley, we’re delighted to read your feedback about Terminix. Thank you for taking time to share your positive experience. We aim to provide the Perfect service for each customer!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2015

    I have been with Terminix for 45 years now and I am very pleased with them. Whenever I need them, they would come right out, aside from the quarterly inspections, wherein they call in advance to schedule their service. Our whole Terminix experience, from the sales reps to the technicians, has been excellent. I would recommend them to a friend.

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    Terminix
    Response from Terminix

    We appreciate your feedback, James! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    I've had great success with Terminix. I am extremely impressed with the knowledge and helpfulness of the employees.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    Great service from Terminix. They're always friendly and the technician always comes and asks if we have any problems so they will address them. They control the bugs inside and outside of the house as well as do mosquito control and we haven't had any problems with any bugs. I would highly recommend them to anybody.

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    Terminix
    Response from Terminix

    We appreciate your feedback, Judy! We aim to provide the best service for our customers!

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    I've had Terminix for years and I've been very happy with my association with them. They do a good job and I've been very satisfied.

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    Terminix
    Response from Terminix

    Great feedback, Joan! We genuinely appreciate it and we’re glad to hear that you’re happy with your service!

    Verified purchase

    Reviewed Nov. 21, 2015

    My last technician has done an outstanding job keeping the pest out of my house. He also put down baits traps which is the first that I have seen. I do appreciate his services.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    The gentleman that Terminix sends me is very good. Would recommend!

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    Terminix
    Response from Terminix

    Great feedback, Mae! We genuinely appreciate it and we’re glad to hear that you’re happy with your Tech.

    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2015

    Terminix has been good. If I have an issue I would call them and they respond right then.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2015

    Jeffrey is my service tech and does a very outstanding job taking care of my house and special needs. He is well liked by all who know him and whose houses he services. One concern where I have a problem is with your people who call about your account. They can be very rude, and unprofessional in their conversations. I would give this a negative rating of 1.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    Terminix is here every month. They come to the front door and are very professional. Also, the scheduling of the service is automatic. They come and we set it up, and they're on time. They walk in, first thing they do is ask if we've seen anything or have an issue. I've been using them for years and the pest activity has been fine. Overall, it was a pleasant experience and I would recommend them to a friend.

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    Verified purchase

    Reviewed Nov. 21, 2015

    Very satisfied with the job to keep ants away.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    Actually I was very disappointed in Terminix. I first called them because I could hear rats in the wall of my house. They came out and inspected but did nothing and found nothing. A few days later someone else came out and we were advised we needed to encapsulate (I think that's the right word) underneath to keep the varmints out. But again, to my knowledge, there were no traps or bait set out to catch or kill the critters. My husband put out several live traps and something called bar bait - he killed five large rats... I suppose the Capsulation was done correctly, we have no way of knowing. But I will say there was very little communication between the team and me. We never knew when they were coming or when they were leaving. Overall you can understand how disappointment we are with Terminix.

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    Terminix
    Response from Terminix

    We sincerely apologize about your experience with your service! We appreciate your feedback. Our records show you have an schedule appointment on Monday. If you have any questions or concerns after your appointment please feel free to contact us at (866)869-2273 and select option 3.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    Our service technician, Daniel, is awesome. He is very friendly and makes the visit more personal... He always asks about my kids and myself, but always in a very professional manner. I never have trouble getting him back if I have any issues. Would recommend Terminix!!!

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    Verified purchase

    Reviewed Nov. 21, 2015

    We have a routine visit with Terminix. The technician has been excellent. Since we started the service with Terminix, the pest activity in and around our house is very good. They've gotten rid most of the pest issues we've had. I like the tech that comes to my house. I would recommend Terminix to a friend.

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    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2015

    We have called 5 plus times for a service we already paid over $1,000 for. Tom is wonderful, but the company is horrible. We plan on canceling and going with another provider our neighbors use.

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    Terminix
    Response from Terminix

    We sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2015

    The service was very professional and they explained everything that they was going to do. I like getting the emails telling me they were here and what they did. Thanks.

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    Verified purchase

    Reviewed Nov. 21, 2015

    I am very pleased with Terminix. I don't have any bugs anymore. I do recommend to my friends.

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    Verified purchase

    Reviewed Nov. 21, 2015

    The technician from Terminix came here the day before yesterday and introduced himself, and then he did the outside work that he had to do. We were very pleased with their checking and their taking care of the outside of our home. We've never had any trouble that way at all. We've had them for quite a while because everything has always been satisfactory. We don't have any complaints at all and we continue to be pleased with the service that we get. Terminix is very, very good.

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    Verified purchase

    Reviewed Nov. 21, 2015

    My pest control with your guy is very good. Without you we would probably have to be spraying a lot most than what is done for us now. Thank you.

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    Verified purchase
    Price

    Reviewed Nov. 21, 2015

    I have a scheduled quarterly maintenance with Terminix. Since having them, I've never had any problems with bugs. They've been doing this for years. The technician they send has good and great too. The only problem I have with them is their prices are getting way too high. I've got a bill coming for my last quarterly maintenance and it jumped from $70 to $90. If they're gonna stay at that, I'm gonna quit and go to somebody else. But other than that, I'd recommend them.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 21, 2015

    The service has been timely and convenient.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    I always have great service.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    The service is done on time. Serviceman is friendly and accurate taking care of their spraying.

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    Verified purchase

    Reviewed Nov. 21, 2015

    I've been very very happy with Terminix and I've had it for years. I have the pest control and also have the termite renewal every year. So, I've been very very pleased with Terminix.

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    Verified purchase
    Price

    Reviewed Nov. 21, 2015

    Terminix keeps raising their price. But overall, I had a good experience and I'm very, very satisfied with them.

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    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2015

    They call us to set up a good time, then they come in and spray around the office. Their techs do their job and everything's been fine since having their service. I’d recommend them.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    We always have our routines with Terminix. Their technicians are always very professional and courteous when they come to our home. After their service, we usually see a lot of the pests dead.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    We recently had somebody from Terminix that came and did the grass outside and all around the house. We had absolutely no problem in scheduling for their service, and they were here between the times that they said they would be and did the house, grass and outside. The individual who came out was very courteous, professional and answered if we have concerns. And, he posted a sign that says to keep off the grass while the chemical was working and gave us pointers in regards to how to maintain the lawn in the best shape possible. Our overall experience with Terminix has been very good.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    I had a routine spray from Terminix and the technician they sent out was wonderful. They do a good job and everything's been fine since we've had their service.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 21, 2015

    All members have been courteous, friendly, efficient and responsive to questions and concerns. All have arrived within scheduled windows. Also my dog seems to like them all. Thank you!

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    Verified purchase

    Reviewed Nov. 21, 2015

    Terminix does the work fine always. The pest activity has been better since their service. However, I had sent in a coupon and I had paid for a whole year but every time the service man comes, I get billed for another visit. That shouldn't be because I have paid for a year ahead and I did it twice. It keeps happening so maybe that could be straightened out. Overall, I was satisfied with the service and the work that was done, but not with the billing.

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    Terminix
    Response from Terminix

    We sincerely apologize about your experience with your service! We appreciate your feedback. Looking at your account we do not see an outstanding bill for any of your services with Terminix.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    Terminix comea out with a routine spray. We've only owned this business a couple of months so I've only seen the technician twice. He is good and nice and sprays outside and inside. So he does pretty well to me. When I first took over, we noticed some mice and he put out some mice bait for them. Since then, we haven't seen any mice. I would recommend Terminix.

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    Verified purchase

    Reviewed Nov. 21, 2015

    Tech came out and took care of my problem. I had another company before and they did nothing to solve my pest problem. So, I am extremely happy with your company.

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    Verified purchase

    Reviewed Nov. 21, 2015

    Overall, we're happy with our experience with Terminix. They're pretty diligent about their job. They come in to spray what needs to be sprayed, and I see a few scattered pest every now and then, but overall, it's pretty good.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2015

    We always ask for Albert, he has very good customer skills.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    I'm not usually at home during Fridays when Terminix team comes out and sprays, but the times I have been here, there have been no problems. They are friendly, and their scheduling is automatic. Also, their technician was very pleasant and since the service, the pest activity has been good.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Our technician is thoughtful, takes time to educate to help us prevent further infestation... After years and untold wasted dollars, we finally have a bug free home -thanks to Terminix.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    We've had Terminix for a couple of years and no problems at all. Any problems we have or if they find something, they take care of it right away. They always ask if you have any specific problems that they need to take care of. There's no need for calling to schedule. They just call you up and say, "Okay, were gonna come, let's say, Friday". If that's not convenient, you call them back. It couldn't get any more convenient. The technicians are very pleasant, thorough, friendly, professional, polite, courteous, and efficient. They call ahead of time, make sure they got it open so they can get to what they got to get to, and basically do a great job. They don't leave any mess when they've gone by and they close the gates. The pest its very minimal since their service. I am very satisfied.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Did a thorough job and explained as he proceeded.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    I was very pleased with our experience with Terminix and the technician they sent was very thorough. We have a regular schedule with them but when we do have problems between times, I have them Johnny-on-it. We’re very thankful. And, we're really pleased with the way they train their guys to be sociable.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 20, 2015

    The service tech never showed up (11/19/15).

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    Terminix
    Response from Terminix

    Thank you for bringing this to our attention, Nathan. We apologize for your recent purchase experience and would like to assist you. Someone from our team will be following up shortly to assist you with a resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    We purchased our home 26 years ago and within a year found that there was a small infestation of carpenter ants in our crawl space and that several neighbors had carpenter ants as well. We had ever since we had them come to eradicate the ants that year (1990). They never fail to keep us updated on the latest appropriate protection and our update of treatments. Never have they failed to greet and meet us with safety and cordiality. Their service on call as an issue or question may arise is punctual and complete. They have answered questions or needs at all times. I have to say they are so easy to work with and they exceed my expectations of customer service.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    I can depend on Terminix and they’re doing a good job. I have a nice man that does my service and I’m satisfied with it. Also, he always comes on time.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Tech is very friendly and professional.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    This Quarters visit was great! Our technician was running a little early, called to request to do the service early and we approved. He arrived within 15 minutes of his request. He was professional and thorough, explaining where we might make changes to enhance our treatments! We always appreciate his advice and friendly demeanor.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    I had a bad problem with water bugs. I called Terminix for an appointment. I explained the problem and the tech got rid of my problem and also I had been hearing crickets for forever. To date no water bugs and no annoying crickets. I will use this service again if necessary. Thanks Terminix. Great service.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    We are pleased with Kristina ** each time she has serviced our office and warehouse. She knows her job since she started with us in July of 2015. Our pest problems have gone away or being controlled. Thank you Kristina for all you do and what I have learn from you.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    I've been dealing with Terminix since we first moved here in 1995 and I've had nothing but good relationship with them - it's why I'm still with them. I've had two services with them and in all the years in this hot Florida climate, I have had no problems with bugs. It's been 20 years and I am very pleased with them. In addition, their technicians are professional, informative, patient, and do the job.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Shaun ** represents Terminix to us. Because of his quality of service your company is held in high regard.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Before I contracted with Terminix, we were overwhelmed with bugs from the outside. Those huge water bugs were the worst. Now that Terminix has come to the rescue we are virtually critter-free. Terminix technicians are very courteous.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    We have been pleased with this service and our service man for quite a few years. The normal spring, summer and fall invasions of the usual insects just do not occur because of your well-timed service calls. Thank you for your good work.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Very pleased with service rep Carlos. Would recommend him to friend.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Terminix has always provided excellent service and is attentive to my pest control needs.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    I get service from Terminix once every three months. Their technician recently came by inside the condo, sprayed around and was gone in 15 minutes. He’s been doing his job for a long time and is very qualified.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    My home has been pest free since I have been using Terminix. The technician who comes to my house is very professional and friendly.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Very professional, friendly and helpful if you have questions.

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    Verified purchase
    Staff

    Reviewed Nov. 20, 2015

    Service tech who has been servicing our home for the last couple of years has done an exceptional job of ensuring that pest are kept at bay. Very thorough in cleaning the exterior areas where bugs like to hide. Has provided additional traps for areas that may have not been accounted for during his visit. Overall, have been very satisfied with the service provided by my local Terminix representative.

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    Verified purchase
    Price

    Reviewed Nov. 20, 2015

    The Terminix technician has come for many, many years and is very pleasant. Recently, they came and did the quarterly spray and it’s always been very satisfactory. A couple of times over the years they’ve come out extra because I’ve had some problems. Although, I’m debating whether to change because the cost keeps increasing and I’m on a fixed income and I can’t afford it so I’m looking at other options.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    Never thought I'd have bed bugs!!! You guys were great. Have not been bitten in 3 weeks. Only thing, the guy who treated our home did not call us after HIS first treatment to let us know when he was done so that we would know when we could safely return home. We had to ask specifically each time when it was safe to get back inside.

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    Verified purchase

    Reviewed Nov. 20, 2015

    We are very comfortable with the work that Terminix does for us.

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    Verified purchase
    Customer Service

    Reviewed Nov. 20, 2015

    Dan ** who does the pest control is superb. I had a problem with the bait station inspection in October, when the tech came at the wrong time and did less than half of the stations. I did call and reschedule and the tech who came out then did a good job. The phone and online reminders are not coordinated, they often send conflicting messages.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    Quality control and response to need is excellent. Pleasant representatives are good to work with.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    The last time I spoke to somebody from Terminix was when a guy came giving us the screen that would go underneath the gutter to keep rodents out. He was wonderful and a nice person. He gave me his card and all the information and that was it. I expected him to call and be a little pushy but I didn't hear back. I was happy that he didn't call to say, "You know so you're going to do it and you know we can put you in a payment plan" because usually salespeople will try to do anything to get you to purchase their product. He left me alone and that was great. I have his card and we're going to do it. But we can't do it right now because this isn't a great time for us to be spending $2,000 on guards.

    We're on a plan so I get a voicemail every two or three months saying that "Terminix is coming on Friday between this time and that time" and to "Please have your gates unlocked". And it's fine because they always come. The person that comes to spray is very courteous and friendly. He knocks on the door every time he comes and we don't have any issues inside or out. I also don't have any insects and everything is good so I am very satisfied with them. I've always been with Terminix and I recommend them all the time.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Completely satisfied with quarterly pest service at two locations with Terminix. If I have problems between treatments, Terminix responds.

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    Punctuality & Speed

    Reviewed Nov. 20, 2015

    Terminix has been fine with us. They show up on schedule and we have had very little issues with ants since they have started doing their thing. I have no complaint. I'd recommend Terminix.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    He makes life very easy and he is very accommodating to my schedule. He knows I want to leave early so he will call me and come earlier than the selected time. I greatly appreciate this because for some reason scheduling cannot get it right.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    We had the regular exterior inspection with Terminix. They scheduled the service to when we're at home but in the past, we've had to do a different time so we just called back and they arranged it - we've never had any trouble scheduling with them. The representative who came out was very polite, thorough and asked questions about any special problems then checked in afterwards.

    Last summer after the changeover to the new representative, we had a flea problem which were brought in by a guest we had in our house - the two-footed kind we never had. The rep explained exactly what was expected of us, and I haven't seen a flea since. So having Terminix was quite an experience. We never had any problems with their service and they always promised what was promised, quick to check if we needed anything other than the usual or any special problems that we had noticed.

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    Reviewed Nov. 20, 2015

    I’ve had good experience with Terminix all the way around with exterminating the bugs. I'd recommend them.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    I was a little disappointed in Terminix for the first time after having been a customer of theirs for about forty years. We had a trap and bait contract to have the tech flush and put in the attic and they said there was evidence of pests getting into the attic and so they will go into show bowl the cracks and crevices and put in bait and trap and this type of thing.

    They came out right when they were supposed to, to do the installation in the attic. It started raining so they could not shore up the holes and then they said that they will be back in a couple of days. Well, finally in about two weeks I called to see what was going on. In the meantime, I had gotten a survey over the phone, about their service and that was a couple of days after they had done the installation and I had answered it as very good, no problems and all these but when I called back, they seem to think that the entire thing had been completed. And I said, “No, they never came back.” And one of the specific things on the contract was there was a dry vent in the garage that needs to be prepared.

    I called the third time before I finally got them to come out and they shored up the things, I’m assuming they fixed the dry vent. My husband was home. They didn’t come in and checked with him. He said he saw people walking around with ladders. They didn’t tell him when they were leaving. My regular service person was supposed to come out and there were traps in the attic and I have not seen any evidence of him yet. So I’m not sure if they did that when they were up there. I have not been up in the attic. Usually Terminix is so much more customer oriented and they make sure that I understand we’ve done this and I sign off on it so I don’t really know what the problem was. We paid something like $3,700 so I felt like I should have gotten a little more input from them.

    I’m very dissatisfied with just the overall experience. I have been a customer of theirs for forty or fifty years and I have never had any problems. I have always given them top dealing. I have two sisters and a brother and a daughter that uses Terminix because I’ve recommended them. I was disappointed to have dealt with them, agreed to a service, gave them a check that day because I knew Terminix would follow through and help me and would not give me a hassle. Ordinarily, I would’ve waited until the service was completed to pay them.

    One other thing too that I had gotten a thing in the mail a week or so after this, before they had come back to do any of the completed work saying I would get. I think it was a hundred dollars cheaper. I had asked, "since you have not completed the service, do I qualify for this refund check?" They said, “Oh yeah, we will send that right to you.” And that’s been a good two weeks. I have not heard anything from them.

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    Terminix
    Response from Terminix

    We sincerely apologize about your experience with your service! We appreciate your feedback and would like to make things right. Someone from our local office will be contacting you within 48 hours to help assist with your resolution.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 20, 2015

    Terminix left a message on my phone that they were coming and I didn’t pay any attention to my messages. They came and treated the outside of the house but not the inside as they usually do because I was not here. We started having insects and spiders, I called them and they came back out and sprayed the inside of the house. I told the fellow that came the last time that to get the inside to have them to talk to me personally before they came out again and not to leave a message. I have no phone and the great majority of time I am available on my cell phone. My experience with Terminix is good but I thought their price was high enough. I was paying $80, they raised the price only a few months ago, and they are here around 15 minutes and gone.

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    Punctuality & SpeedStaff

    Reviewed Nov. 20, 2015

    My experience with TERMINIX was great. I just recently moved from California to Florida and found out quickly that not only was the climate different there was also a lot more types of insects and other critters I was not accustomed to. I contacted TERMINIX for help with my concerns and when I did they were able to assist me quickly and offered solutions to remedy my issues. What I found most impressive with the company is that they offered multiple plans to fit my budget and they did not pressure me to purchase one over the other and I felt comfortable with the choice I made. The staff was professional and knowledgeable on their product which made it easier to pick a plan that worked for me. I really appreciated how they followed up after the service was done. It made me feel confident that they are going to be there if I need anything else. Pleasant experience for me.

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    Staff

    Reviewed Nov. 20, 2015

    We have an excellent gentleman doing our spraying at our house. He has a genuine interest in his work and has a great knowledge base about his work. He also has a pleasant personality in dealing with his customers.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2015

    I’m satisfied with my experience with Terminix. The scheduling seems to work fine and the rep on the phone has always been very helpful. We had a normal monthly visit by the technician and he was very good. We had a problem with ants and he took some action against that. We’ll see how it works out.

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    Verified purchase

    Reviewed Nov. 20, 2015

    We've been a customer since 1994 when we notice a large amount of carpenter ants under our house. Since then the treatment has kept down ants as well as spiders.

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    Verified purchase

    Reviewed Nov. 20, 2015

    Terminix comes every 3 months and I’m satisfied with what they do and their friendliness. I'd recommend them.

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    Staff

    Reviewed Nov. 20, 2015

    The employee was very cooperative and efficient.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 20, 2015

    Called together rid of little orange and black Beetle bugs that invaded our home. Within a week of Terminix service the bugs were gone. Saw a few a couple weeks ago, serviceman came on schedule, bugs gone. Thanks. We are very happy with your service and results.

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    Punctuality & Speed

    Reviewed Nov. 20, 2015

    We had tried every kind of product to rid our home of fleas for over 2 years, trying even the sprays that the veterinarian suggested. If it worked at all, it was maybe for a few days then the fleas were back. I read hundreds of self-help, natural remedies, but it didn't work. We finally decided that it was time to get tough and admit we needed a professional service. My husband knew that the place he used to work used Terminix so we called to get a price quote & to get on the schedule. The service was quick & painless. The follow-up treatments are equally quick & painless. We've had no fleas since... We are flea free!!! Our dog & us are very happy. Thank you Terminix.

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    Staff

    Reviewed Nov. 20, 2015

    Terminix came to do the annual service and everything was fine. I have absolutely no complaint with their representative and since their last service, I've had no problem. I'd recommend Terminix.

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    Customer Service

    Reviewed Nov. 20, 2015

    I have not had any problems with the Terminix service. Since I am in Michigan and you service our condo in Cape Coral I don't have any contact with the servicemen other than a phone call to let me know when they will be arriving. Which I then pass on to my brother-in-law so he can be there to let them in. My renters have not had any problems with pests so I guess you are doing a good job. I would recommend Terminix to anyone that asks for a company for pest control.

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    Verified purchase

    Reviewed Nov. 20, 2015

    I am happy with my service with Terminix, but not happy that the service continues to raise the prices yearly. I am not able to continue my service so plan to cancel.

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    Staff

    Reviewed Nov. 19, 2015

    Terminix used to go to my mother’s house. She passed away this summer and she had trouble with ants, and she didn’t have a basement. And they completely solved her problem with ants. So we really did appreciate them. They do fine. We'd definitely recommend Terminix.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    We just signed up with Terminix a couple of months ago. The first person that came out to spray was Bret, he was great. He explained what he would be doing for us from now on. Please understand that we had an ample amount of ants and black widows. One visit from Bret and we have zero of either one. Darrell came out next due to us having major termites for years. He was awesome. So professional and personable. He explained everything thoroughly to us. He worked with our schedule for the tenting date and was so accommodating. My family just loved this man, I'm serious.

    Josh and Jose came in before the tenting process to work in our attic to replenish the insulation. I have to give them a huge shout out because those guys worked their behinds off. They were soaked from head to toe and never complained not once not even though it was scorching hot up there. And all of the ladies that called me to verify my appointments, wow they were all so very nice. Honestly, Terminix you folks have everything down to a science from start to finish working like a very well oiled machine. Great experience for us all the way around. Thank you to everyone that was involved with our process.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Ants inside and outside home. However it seems when it rains hard, ants return. And I have to reschedule.

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    Staff

    Reviewed Nov. 19, 2015

    Our technician, Jonathan **, does an excellent job. He is the main reason that we stay with Terminix. He know our house, he knows our pests. He is always pleasant and explains what he is doing. Our house is, for all intensive purposes, pest free. It is important that you get a technician that you can trust and that you have confidence in because the technician knows your house, knows your attendance patterns, etc.

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    Verified purchase

    Reviewed Nov. 19, 2015

    We have received good results.

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    Verified purchase

    Reviewed Nov. 19, 2015

    I am truly impressed with the politeness and commitment to doing a good job shown by the service technicians.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Pest-termite control - Every time at my home very polite and professional. Informs me of what was done prior to leaving and always tells me thank you. Have never had any problems.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    The service tech is always friendly, and all about doing his job. He is very good at his job and cares about always pleasing the customer!!!

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    Staff

    Reviewed Nov. 19, 2015

    I've had good experience with Terminix although I was not here the last time they came by. But every time they come by they've done exactly like I asked them to do. They come every three months and spray on the outside and if I need them to come inside, they would do so. I had good service and I would recommend them.

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    Verified purchase
    Anita increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Terminix, Anita increased their star rating on Aug. 7, 2017.

    Updated review: Aug. 7, 2017

    I am very satisfied with my experiences with the Terminix representatives, not the sales people. I'm just very pleased with them. Otherwise, I would not keep them at continuous service. They answer all my questions. They check what needs to be checked and they make suggestions that make sense. They're very courteous and they let me know when they're coming and it's usually in the period that they specify. We're very pleased with them because we have no bugs around the house.

    Original Review: Nov. 19, 2015

    I have experienced complete satisfaction derived from the service of my Terminix technician because: (1) he notifies me of the status of his appointment with us; if timing changes, we are aware of it and can plan. (2) When he comes, he parks his vehicle in a way not blocking anyone. (3) He is courteous, knowledgeable, and does his assigned tasks covering all the areas that might harbor any stray pests. (4) He is attentive to all our questions and is prepared to beat any pests who have ventured inside. (5) He is also our 'between man' with Customer Service and diplomatically corrects any problems that may occur. He is welcome to continue service of our property and our needs for his company's products and services. He also has a nice personality and a sense of humor.

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    Terminix
    Response from Terminix

    Thank you for allowing us to keep your home pest free.

    Verified purchase

    Reviewed Nov. 19, 2015

    Great products and a very good tech.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 19, 2015

    Mr. Johnson is always prompt, does an excellent job and I have no pest because of him. Great guy!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Always thorough and friendly staff. Treat whatever is necessary. Gives full explanation of findings.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Best service I've ever had. Great technician, very professional.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    I appreciate the quality of technicians that have been exterminating for my home for years now. They are the best.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Bonn is easily accessible when we need extra servicing with our pests, which we appreciate. He has always been effective, accommodating and professionally friendly throughout the years. He is an asset to Terminix.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Terminix were very professional. I haven't had any pest activity since their service. The technician's a new guy, but he has been professional and courteous ever since.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Service was great, just cutting back on budget right now.

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    Verified purchase

    Reviewed Nov. 19, 2015

    I've used Terminix for 30 years. They have kept my home pest-free for all this time. We used to be plagued with "sugar ants" in the pantry that appeared after every heavy rain. I haven't seen them now in decades. They discovered a leak under the house and a rat hole in the attic, both of which we wouldn't have known about. I would recommend them in a heartbeat!

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    Verified purchase

    Reviewed Nov. 19, 2015

    In 2005, due to a number of mobile-home park problems, there was an infestation of (gulp!) rats. Management had decided to capture all the wild cats to rid us of "those destructive creatures." As soon as the cats were gone, the rats tried to take over. Terminix came and placed traps, then returned as often as needed (up to three times a week in the beginning) until my home was once again safe for human habitation. In the meantime, I complained to Management so often that they quit catching the cats.

    I have used Terminix ever since. They have protected me from ants, waterbugs, all the kind of pests we all know and hate. Now I have a dog and they spray for fleas, too. For a while, there was a neighborhood flea infestation, and mine was the only yard and dog that was flea-free. Terminix will send a tech as often as I call them, which I do, at the first sign of something new. My home is as bug-free as it can be in a place full of trees, close-set homes, less-than-sanitary neighbors and less-than-diligent management. I pay Terminix a year at a time and they come every quarter for the seasonal spraying. I have not seen bugs in a very long time, and I do not intend to give them the opportunity to come back, no matter what else goes on in the rest of the neighborhood.

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    Verified purchase

    Reviewed Nov. 19, 2015

    We have never had any difficulty getting a TECH here if we have any problems. The service is OUTSTANDING!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2015

    The last time that Terminix came to our home, it was for a routine service. I haven't had any problems with them when scheduling service or in speaking to a customer service rep. The technicians who have come to our home are also very pleasant and I don't suffer any little bugs around here since our service.

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    Staff

    Reviewed Nov. 19, 2015

    The inspector was polite, knowledgeable and professional. He answered all questions.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Joe performed a thorough annual inspection of our house.

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    Verified purchase

    Reviewed Nov. 19, 2015

    I have been pleased with your service for 12 years now. I never have any insects in my house as your protection outside is superior. I've never needed any applications to the inside of my house and that makes me happy! All the technicians have been great.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Have been a customer for as long as I have lived here. Friendly, competent personnel and great service -- almost no bugs! Keep up the wonderful work!

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    Verified purchase

    Reviewed Nov. 19, 2015

    I have two properties that have been serviced by Terminix for a number of years. My pest control technician, Edgar **, is wonderful. He calls me each time that he is scheduled to make a visit to either property to make sure that I am ok with the time that is scheduled. He typically knows that I like evening appointments, so he will make provisions to service my properties in the afternoon/evening time frame when available. My properties are also covered by the Terminix Termite plan, and thus far there have been not problems with that either.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 19, 2015

    My technician is friendly and quick. He always reminds me that I can call and ask for an additional service between my regular visits if bugs start showing up.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    My technician Dan is wonderful. He understands our needs and takes care of it.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Terminix has been good for all these years. Last time the serviceman came, he did the service and left. There has been zero pest activity since then. I recommend Terminix to others.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    James **, employee **, is why I remain with Terminix and why I recommended our church contract with this company (which they did). James goes above and beyond any service request made. He is trustworthy, dependable, and absolutely the best representative of ANY business I have ever encountered! His name should be important to you for he makes your company great!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    I hate bugs! When I say hate, I mean Hate with a capital H. Since I have been a Terminix customer, I have had virtually no bugs in my home. They even responded to, and eliminated, an Africanized bee colony in my backyard. The service is great, and the techs are prompt and professional. I highly recommend Terminix to handle any pest control problems.

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    Staff

    Reviewed Nov. 19, 2015

    My Terminix agent Kevin makes sure that he does a outstanding job on my property. He checks periodically to see if I have any problems. If I still had a business he is the type I hired. He is very dedicated to his customers and his job. Keep up the great work. I am so satisfied that I always pay 3 years in advance.

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    Punctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    I've always had good service since I have started with them. Only suggestion is that keep the same people on the same route and quit switching them around. I've had Tommy the past few time and he is great... He is always courteous and does a good job and ask if we have any questions. Please continue to send Tommy!!!

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    Verified purchase

    Reviewed Nov. 19, 2015

    Upon discovering our newly-purchased home had termites, I called Terminix. I did not want any other company to handle our problems and I have been with Terminix ever since. I am going on 13 years now. I can count on them to handle any problem.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    I have not experienced an insect or Termite problem since I have been with Terminix for the past 5 years or so. The service men have always been friendly and answered any question I have had.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    The technicians have been experts in what they do. They evaluate the situation and are quite thorough in taking care of the problem. They are always prompt and have no problem with a call back if a pest problem arises any time between scheduled appointments. I have recommended Terminix to my family and friends!

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    Verified purchase

    Reviewed Nov. 19, 2015

    The service was excellent.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    We have been pleased with the service Terminix has provided us for many years. Our service representative, Chris **, who sprays the outside of the house does an excellent job of keeping our property protected from ants, spiders, and other pests.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 19, 2015

    I was requested to be home 8-10 am for the annual termite inspection. At 11 am not only had no one arrived, no one had called to say they would be late. When the representative called me at my office later in the day we rescheduled for December.

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    Terminix
    Response from Terminix

    Please contact us by email at Socialmediasupport@terminix.com and include your full service address or the phone number associated with the account or by phone at (866)869-2273 and select option 3

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Nov. 19, 2015

    We have recently or for the last six-nine months had a severe roach problem. The former tech Flash and new tech Mike ** have worked very hard to bring it under control. My husband and I are very appreciative.

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    PriceStaff

    Reviewed Nov. 19, 2015

    I have not had any problems with the service or the tech that came out. They do a fine job and are very thorough also. I wish that the prices for the service would go down instead of up.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    He is very good. Very courteous/knowledgeable.

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    Staff

    Reviewed Nov. 19, 2015

    I am one happy lady, I love our service that Randy gives us. We have no bugs, spiders or mice. What else can I ask for. Thank you!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Terminix is outstanding. Their people are very nice. They just come and spray for the insects and they did a good job as they always do. It was not unusual for me anytime they come. It was just always good service. I haven't noticed any bugs inside since having the service.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 19, 2015

    Regular service appointment plus recall - I have been very happy with my Terminix service. No issues to discuss.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Techs are knowledgeable and friendly, great job.

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Robert did a great job explaining everything they'd be doing to help our business prevent any further pests. He was detailed, organized, and friendly. If all their employees handle business this way, they are in great shape as a whole company.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Very satisfied with service.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2015

    I had a question about the anniversary date for my yearly policies for my Thermador service plan and my Pest Control policy. I could not locate the information online so called the Terminix office. There I talked to a very friendly customer service representative. When she had difficulty finding the information I was requesting, I was transferred to a representative in the Billing department who found the answer and solved the problem!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Always friendly, always ready to do whatever might be asked.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Great. Don't have anything else to add. Really like the service. I have not had problems with control since having Terminix service.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 19, 2015

    The service is great, and not too expensive. The rep comes out every time I send a request. He always does a great job, he is very friendly, and also very knowledgeable about his work. He answers all questions and concerns that I have. I will continue to use the service, and recommend them to friends and family.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Regular Service. Great as usual.

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    Verified purchase

    Reviewed Nov. 19, 2015

    I continued the termite protection started by a previous owner of this house. There has never been a problem with termites since I have lived here. Carpenter ants later made a brief appearance. Terminix took care of that problem too and now -- no more bugs!

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    Verified purchase
    Staff

    Reviewed Nov. 19, 2015

    Excellent service, excellent follow up. Excellent employee.

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    Verified purchase

    Reviewed Nov. 19, 2015

    Had an ant problem two years ago. Used your competitor; NOT SATISFIED. Following year we used over-the-counter sprays around windows and doors. Smell was terrible; didn't work. Then we called Terminix -- "YOU ROCK!" All pests are gone!

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    Staff

    Reviewed Nov. 19, 2015

    I live in the country and have been a Terminix customer for over 20 years. During that time I have had several different Terminix employees come to my home and provide the pest control service. Every one of them has been courteous, qualified and concerned about protecting my home from pests. I am happy to have my home protected completely from pests. I happily recommend them to anyone who wants a pest free home. I also have termite protection from them and that is a problem I don't have to worry about either. Thank you Terminix for being there for me.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2015

    I have been very pleased with the support that is being provided by the team at Terminix. The service technician that has been supporting my home is named Donald **. Has been very good providing the different treatment services, answering questions that I may have and is always very friendly. The pre-treatment notifications are a great reminder as well as the emails that are sent after a treatment visit has been completed explaining what had been done. The service that is being provided is invaluable to me as a home owner.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 19, 2015

    This company is determined to give you your money's worth. They email and call me when it is time for their next inspection. They show up on time. After any inspection if there are areas of concern to me a simple phone call will bring them back at no charge. Outstanding service and outstanding staff.

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    Terminix Company Information

    Company Name:
    Terminix
    Year Founded:
    1927
    Address:
    150 Peabody Place
    City:
    Memphis
    State/Province:
    TN
    Postal Code:
    38103
    Country:
    United States
    Website:
    www.terminix.com

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