Super Reviews

I've always had good experiences with Super Home for clients so I used them for myself. I have two policies with them. One for the house I live in and one for an investment property, and I've had them come out for both. The techs were all great. They came out on time. They did exactly what they said they would do. There weren't any surprises, so I was very happy.

When I first bought my house, I was with a different home warranty company. I became a realtor and Super was one of the home warranty companies that was on the list of different home warranty companies that we would send to our clients. My broker vouched for them too. My clients were always asking me for different options for home warranties and I would send them about four or five of them. About 80% of the time, they would select Super because they like the price and the package. When I went to renew my home warranty, I decided to go with them.

So far, so good. I had an AC leak and it turned out that it was a pipe that overflowed. The guy was good and very nice.

My realtor uses Super Home. I have a rental house and she manages it. She said, "Let's do this. It saves us a lot of time and effort." I price checked around and the money wasn't different but what was different was Super Home's service was better. What they cover is better than what the other company does. I called up at one point during the application process for something I didn't understand. I talked to some girl and she absolutely knew the deal. She was able to satisfy me right then. I've only been using them for three months and so far, I've been happy. If somebody asks me about it, I'd say, "I'd buy it again and I'd recommend you buying it." We're on a repair right now for the washing machine that's a callback so we'll see how happy I am on that one.

The application process at Super Home was super easy.

I liked the app of Super Home and I liked the maintenance part of it ‘cause they have the options for maintenance stuff. The application process was fine also. I did one claim this summer for my AC unit. I was underwhelmed by the service I was provided. But it was also the peak of summer in Arizona. It took longer and the guy had to come back out a few different times. Then, it was hard for me to get ahold of anybody at Super. Their tech was telling him it was finished, but it wasn't. Then, he would say he was on his way, but he wasn't. It was a few different communication errors.

My experience with Super Home was super efficient when I submitted my claims. I like the ability that within the app, it sends reminders of different things that you should do to keep the house together, some of those things that you forget. I like everything being streamlined and easy to get to. They're trustworthy and simple too.

Super Home is a good company. It's reasonable. I had a garbage render repair recently and they took care of it in a couple of days.

Super Home had maintenance items, like the yard weed control, which I was interested in. So, I thought that would be better for us. I did the application process through the website, but I did it wrong. When I went to the website, it ended up charging me for the full year. I had wanted to do the monthly payment, so I had to contact them to try to correct it. They were extremely courteous, friendly and very helpful.

I've had some issues with Super Home. Recently, getting ahold of the customer service has been challenging at times. I'll be on hold for 20 minutes, and then I talk to someone and then I get disconnected. I've had that happen to me several times, which is very frustrating. Regarding submitting a claim, it's fine if it's just one item. But if it's multiple items, then it's challenging. They need to figure out a way to improve it so that we can do multiple claims online.

Submitting a claim with Super Home was really simple and convenient, so that was nice. We had somebody come out ‘cause we had issues with air conditioning.

Everything is going pretty well now. We just finished a long sequence of visits that got our heating coil working. It took about four visits over several months to kind of isolate and deal with the issue. We had a coolant leak on our heat pump so we had someone come out first in the spring. They decided that the most expedient thing was to top it off which was fine. In the fall, we started having issues again. We had someone come out and they said, “You don't have a leak and everything is fine.” We had our own contractor come and take a look and they said, “You’re light by two pounds and you definitely have a leak. They put that in then it worked for a bit.

The customer service reps are horrible. It’s easy to get ahold of them but they're not accountable. They're not really responsive. They're not good at following up. Every time I call I get a different story. It's like you're starting all over again when you're trying to follow up on a claim. I never got any calls. I was always the one reaching out because they wouldn't provide me any updates. They could have better customer service and follow-up instead of waiting for the user to call back in, and not following up on the actions that they said they were going to complete. Overall, they have a great concept but poor execution.

The application process was very simple and straightforward. The one problem I had in the beginning was that the maintenance part of it was not being offered and there wasn't any discount for not having that. Because of COVID, they stopped some of their maintenance plans but they didn't discount it. I've put a lot of clients on it, and I've also used it myself. I'm happy in general. The only thing is that when I've used the maintenance, I didn't get any written report at all, and that's the only thing that I've needed on my rental that I have. I looked online and I couldn't find a written report. I got a verbal on one and the other one, I didn't even get a verbal report. I asked the tenants if they came and what they said. So, I got the information, but there wasn't very good reporting done.

I started out purchasing Super Home for clients, whether it be for a listing or a buyer gift. Then I decided to buy one for my own home over the summer. The application process was really easy because I already had an account set up. So I just went into my account and set it all up online. I got the most comprehensive and the best fit for my particular home. I live in a condo, so I didn't need all of the extra upgraded stuff that they had. My experience with the actual vendors that come and do the work has been great. I did have a couple of hiccups with one claim with the customer service department, through Super.

I've submitted a few claims and the process was easy. I have communicated with them through email because we kept missing each other. But once I got to talk to someone, they were very responsive. They are fabulous. I'm going to keep them and I will be recommending them to my friends and family. I've recommended two people to them, and they both signed up recently.

We called them for the air conditioner and they fixed it. Everything has been fine. I'm very pleased with them.

I do my claims online and it's very simple to do. Everything was pretty good.

My property manager was familiar with working with Super Home. So, I picked them and talked to an associate first. Then, I looked at the policies and filled out what policy would match my needs best and I went with the most common one. There weren't many options. There were just options based off of the size of the home, then you tailor it to your needs. As a first time home warranty buyer, it was a little confusing but that might just be my lack of getting one before.

I had trouble getting a hold of someone at Super Home Inc. right around when one of their offices was closing. It's very confusing to find someone available after hours. I almost canceled my plan right then. I don't think they have enough coverage there for the right people in the office to make a decision and I do not care for that. Also, when we needed them for an actual service, someone wanted to come to our house not wearing a mask which was terrible.

The application process was easy and simple. I just contacted them and told them I wanted to join, and they sent me the paperwork, I filled it out, sent money, and that was it. Recently, somebody came out for the AC and the process of submitting the request was fine.

We had some plumbing issues. Submitting the request with Super Home was simple. The claim experience went fine. The techs came out, did the work and left.

We bought a new house. We closed on a Monday and I bought Super Home for that one. My wife is a Realtor and we have heard good things about the warranty. We did a little bit of homework, and decided to go with Super to give it a try. We're very happy.

I had my heater checked since it's starting to get cold. Super Home sent somebody out and they checked it and they said everything was fine. They found one electrical wire that they said was put in incorrectly. I asked the tech if that was able to be corrected because on my plan, I can update something that was done wrong. He said he wasn't sure. But my heater is on, so when it gets cold again, we will be good. So far, I've been pleased with Super. They've been very responsive.

We have four places covered by Super Home. It has been nine months so it's still new, but we have had six claims. They have a phone app and you submit a request on there. As long as the request is standard, it's smooth. And depending on what the request is, depends on how quickly they come out. If it's something like if it's 100 degrees outside and then the AC breaks, they get somebody out a lot faster than if it's not a huge emergency like the third toilet in the home is clogged.

About a month and a half ago, we had someone come out for my HVAC. They did what they were supposed to do and it was pretty good. It was good customer service and fast. If I had any questions, they were there to answer. They're quick and that I don't need to do much for them to come out. Usually, I can just call and tell them the issue and then they come out, and then they just fix the issue. If I have any further questions or any other issues, they're willing to come back out. So I really enjoy that part about them.

I'm very underwhelmed and disappointed with Super. The challenges that I've had with them have really been around. First, getting in touch with anybody is sometimes a really long wait. I've had to submit my number and didn't get a callback for two or three hours. I've also had issues with the vendors that they use. Not always the most professional. With the most recent claim, I was very clear that I needed my HVAC unit cleaned when I submitted my online request. When the HVAC technician showed up, he said the request that his company received indicated that it was just some general type of maintenance that didn't include cleaning. He didn't even have the tools that he would need to complete the task and that he would have to come back. Thankfully, he let me know that the HVAC didn't really need cleaning. The only reason that I had asked for the request was that I was selling my house, and it was what the buyer asked for.

I've had Super Home send out a contractor to do the fall furnace inspection. Just tune-up. The technician came out. He came out with all the COVID stuff. He had a mask and was very respectful. He asked if I wanted him to put the booties on. We showed him where everything was. He was done maybe in 15 minutes, came up, then told me something about my furnace. I had no idea that we had a humidifier there. He showed me where it was and how to use it. I've been in the house for four years and didn't know how to do two things that he showed me how to do, so it was great. I had a different home warranty before and they had come out to do the seasonal furnace inspection but never said anything about either of the things that he showed me. I've been getting my money's worth.

The belt of our dryer had broken. The tech fixed everything. He was great. He said he’d been doing appliances for 20 something years. All was good. But I wish the claim process with Super Home was less online, and more where I could call and actually speak to somebody. They make you do everything through an app which seems to slow the process down more than you like.

I haven't had good experiences with warranty companies so I posted on Facebook asking if anybody knows of a good one, and someone suggested Super. The application process was easy. The salespeople should have plenty of time to reach out to get back to people or answer the phone call, and that's where the money comes in from. That's not what my full experience was. It takes some time to answer the call or get back to you. The door of communication was open but they're not always the friendliest. I'm in sales. I wouldn't have signed up based on their salespeople.

The project is still not done and I am a little bit surprised with certain things. My understanding when I was buying the home warranty was that more things are covered or the service is faster. But it seems like these days, everything is blamed on COVID. I'm a broker and I don't believe it. I work with contractors every day. Recently, we had to hire a different company for a yearly clean on the furnace. We already paid for the service of the furnace and air conditioning in the spring. It also seemed like we had some issue with the furnace. It stopped working and the terminal started with a bad connection. I told Super Home we would like to schedule a cleaning but the rep said due to the COVID, they don't provide that service anymore.

It's my first year with Super Home. One experience was perfectly fine. The plumbing issue that I had was taken care of super-fast, super-easy, and without any issues. The other two were not what I was anticipating. They were kind of weird. There was a switch that stopped working. I had them come out for my doorbell. The electrician said he was gonna call Super Home and put in something to replace the doorbell. But he had them close out the file and that was it. I don't know why he did that. I put that request in too, but I didn't get any callbacks or any sort of response from Super Home. He got paid and that was it, which I didn't appreciate.

I had a refrigerant line for my AC leaking in the ceiling. I made the claim to Super Home and they subbed it out to an AC company who came out within 10 days. They fixed the AC but the hole on the ceiling had to be repaired by somebody else.

We've had a few claims with the air conditioner, and in general, it has been pretty good. I submitted all of them online through Super Home's dashboard, and then they gave me a time frame and then the actual contractor called an hour or two before they show up. Super Home satisfactorily addressed the AC once last summer. It needed more Freon. And then this summer, there was something with the wires and they fixed that. The issue with some of these warranty companies is that they push it to the cheapest option or try to make it such that they will fix the unit again and again rather than replace it when it needs to be replaced. That could be a problem. But so far, it has been great.

I applied online to Super Home and the process was easy. Their reps were pretty good. While I was satisfied with the options they offered, I was not satisfied with their prices. Super Home didn't cover anything. If I'm gonna pay more for coverage, I'd expect them to cover more than competitors but they don't.

Every issue in my home that required contacting Super has been very good. I've only had one hiccup, but customer service always been very helpful and good at resolving my concerns. I'm thankful they are quick to assist.

My realtor recommended Super Home. She is a close family friend, and we tend to trust when she tells us do stuff when it comes to our home. It's easy to use online whenever I need to make an appointment. They usually get back to me pretty quickly. The only complaint I had had to do with COVID-19 this year. We just got into a brand-new house and there was a lot of the smaller services that I could use with the service that I've purchased. That was discontinued for the year because of COVID. Other than that, the contractors have been very informative, have done exactly what they needed to do, and the quality of their work has been good.

Super Home is readily available when you need something. They have already helped us with an AC and a plumbing issue. The contractors that have come out were all fine, except for one. Super Home had to replace the contractor for the AC because he never responded. He just topped off Freon instead of actually fixing the underlying issue. The first one wasn't good, but the second one was. They got someone else out immediately. So far, so good. The warranty has been reasonable in terms of what I pay out of pocket.

Our refrigerator in the kitchen - which an LG, bottom freezer stainless steel refrigerator started to make loud noises first and then the compressor died. I opened a claim with Super Home immediately on July 5th. They scheduled a technician to come to our house 3 days later. He came and confirmed the compressor was dead and needed to talk to Super and LG to order the replacement part and be back to fix it. I checked with Super the next day, they had no information regarding the tech's visit. When I researched the tech/company they assigned to fix the refrigerator, I found out that it was not a very small shop with 1 technician only. I raised this as an issue to Super, they said, they will check it out. I have not received any updates from Super next 3 weeks -- yes 3 weeks with no working refrigerator in July.

We had an urgent claim for our pool pump. Filed the claim but never heard from Super. Called every day for weeks...kept getting the recorded message saying no one is available and then disconnected me. Finally tried the call back option. Was 7 hours before someone called me back and then they’re we’re never able to give me any info. It was almost 6 weeks before we got our pool pump working...in the beginning summer! So we were not able to even use our pool during prime time. It was like a swamp...no water circulating...water evaporating out. A complete disaster. Super didn’t care and had zero empathy or resolution for me. I finally had to call the pool repair man directly. He said he had the part but Super was behind in paying him for past jobs so he was nervous about even doing to work for us. It was such a terrible experience...

Where to begin... Now heading into 6th week and still my ac has not been repaired. Being in real estate for more than 40 years and dealing with many home warranty companies I have to say that Super is by far the worse warranty company I have ever dealt with.

Our real estate agent said that Super was the best. So far, we've had three or four claims. I always submit claims online. They changed our locks and fixed an air conditioning leak. I'll probably have them do service on the HVAC units in the fall. Our recent claim turned out not to be something covered under the policy, so we had to do it separately. But the service that was given was fine. They were responsive. That was the first time that we've had to pay for Super ourselves. It was previously covered by the seller of the house. So, we'll see if we renew it at the end of it next year.

The first year I had my home warranty through Super I was satisfied. I renewed and ended up paying about $600 more for similar coverage, which I wasn’t too thrilled about. But the real issue I have is with the customer service, and Super not taking care of things and I have to follow up MANY times whether it’s before someone coming out because they don’t schedule an appointment, or after someone comes out and the claim is never approved. i.e. I have an active claim on our oven that I had to follow up with Super 4+ times after the repair company came out two weeks ago, and it was finally approved a week later, and all 4 customer service representatives told me different things. The repair company word-for-word told me they have issues with Super everyday because the representatives don’t complete claims, save notes, or follow up with clients. This was one of many issues I’ve had, and it gets more infuriating every time.

I have 2 months waiting for my refrigerator repair. I have not received any update or effectively response about it. When I call to the Supervisor the services provided was terrible and in a rude mode. This home warranty is the worst one.

I get it, during the pandemic it's hard to do home repairs. We were thrilled to renew our warranty this year. We didn't use it AT ALL the first year but felt it'd be good to renew. Unfortunately, due to the pandemic, there was a block and we could not schedule any services. There was no communication about when services would be restored or if we has a significant need everything was ignored. I'm very dissatisfied that when we actually needed to use the warranty we weren't able. I understand there had to be shifts, but there should have been more communication or even an extension to our warranty since we literally couldn't use it FOR MONTHS. I'm happy to speak with anyone, but if we are unable to get an extension on our warranty until late 2021 then we will not be renewing.

Super is fantastic about scheduling services but their follow up is absolutely horrendous. We had a washing machine and refrigerator that had to be replaced and, in both instances, we had to call multiple times to get the approval for a replacement. We were always promised follow up calls and that never once happened. Their email response is non-existent and you never talk to anyone who has any clearance to approve things. Once they have to actually pay for a replacement part or appliance they actively try and hinder that process.

Super Home connected me with an account manager. Since it’s with a purchase of a home, the real estate agent and the account manager handled the signup process. I just went online and filled the rest out, and then got me all set up. The original plan option is minimal. The bigger stuff that typically warrants the majority of your calls, that's not included, stuff like refrigerators. Those are extra things like that, which was not made very clear. Also, the account manager tries to help. But when it comes down to it, they sent a lot of their people home so it's hard to get ahold of them. One time, I waited hours on the phone before I gave up. When I tried to use the app a few times, I couldn't get a work order submitted. And they told me that they're going to set some upgrades. On occasion, I've had trouble trying to even get a service order called in. It's not like the account manager can really handle that piece. But my experience was good enough to keep them.

I was presented to Super Home by my real estate agent and they appeared very forward-thinking and cutting edge, so I tried them out. However, their service was a big fail. I was paying a monthly fee for the coverage, and then I was unable to reach them. I know COVID probably made things difficult, but there were months when I couldn't reach the company through online or phone. I had to cancel the credit card that I had the service attached to and I had to file the claim so that the most recent months weren't charged.

We are not fix-it types. We don't have the know-how or patience so in buying a house, we had to have a home warranty. Super Home was the best at taking care of the problem and not like nickel-and-diming you to death when I did a lot of research on home warranties. People didn't have to fight to get things taken care of with them. There were a lot of people I knew who had horror stories with other home warranties where they paid and didn't get anything out of it. And they fought their warranty company every time they needed something fixed. Also, My realtor had suggested Super Home.

The contractors have all been good and quick and they get the job done. Putting in a request is easy as well. I have an app. There's also a phone number. When I was told about Super Home though, I thought it was going to be more beneficial to have them. The initial idea was to save a little money on things that might need repair or done around the house and I don't know if that is due to Covid this year, but it seems like a lot of the services aren't available. When I wanted certain things done this year, I haven't been able to get them, so that's been super frustrating.

When I first bought my house, there were some minor issues. The broker of the previous owner bought a year of Super Home Inc's subscription plan and we have kept using it since. Applying with them online has been straightforward and their site is friendly. The plan I got from them was reasonable and their reps have been responsive. Sometimes, there is confusion between them and their contractor but that gets resolved eventually. The contractors I've had through them have all been able to fix the problems I have. So far, I've had problems with my leaking water heater, AC and stove. I recommend Super Home to my friends who also have a house.

All in all, I like the scheduling system. It's very easy and effective. It asks for two appointment options and they usually show up when you need them to. They are very quick at responding as well. Realistically though, it's not gonna be perfect all the time. We’d get some issues, but the most important thing is the way they handle it. That's what I like about Super Home. The last time was very to the point and efficient in solving problems. I only did one call and the guy figured it out and took care of it. I've had experiences where we had to go back and forth with other companies.

There's been a few times where I wish the issue was more thoroughly fixed. Also, whoever they contract with make certain comments that were necessary. Some of them would say, “Oh, wow. Anyone else would not work on this,” or, “You're lucky we're here.” But not everyone does that. There was some that was super good. But sometimes some of them didn't seem like they really wanna be there, which I get it. Some of them were kinda reluctant to do the job and someone also said that they had to make sure the claim is covered since we are not paying anything. But I was paying Super. Everything else has been good. It took me a while to get the app. But once I got the app, everything has been easy.

When my pool pump went out, they sent someone out to replace it. Submitting the claim was very simple and really easy. They set everything up. The technician was great. So far, I like Super Home. It's been easy to set everything up when I needed to use them. Their site is really easy to use, and they're responsive. I work in IT and I work with all different kinds of systems. From my experience, they've done a good job with the technology that they're using. They give the tenant an easy way to get in touch, set up an appointment, and put in a request. It does its job for me.

It was pretty easy to apply for the service. I used them for the icemaker and the contractor was good. My experience has been okay.

I was buying a house and part of the purchase was to pay parts of the policy coverage with Super Home. It sounded good to us and we signed up online. Every single time I've called Super Home, their reps have been very attentive. They provide information that is valuable towards resolving our issues. The cost is a concern but I'm happy with the service regardless.

The reps have always been polite, but sometimes they're difficult to get ahold of and that's been, occasionally, problematic. There's also a bit of lack of clarity in what was covered and what was not.

The service from Super Home was supposed to be far greater than the previous warranty company I had. I'm grandfathered in with my plan but it's a little more expensive now. Dealing with their reps have been mostly positive. But the experience that I've had this year has been different from the experience I've had in previous years. It's obviously due to COVID. But I had some issues that I needed to be addressed and I didn't get responses from them at all. In some cases, I had some extenuating circumstances where I needed to speak with a rep but I couldn't get someone on the phone. That was inconsistent with the experience that I had when I started, and I considered canceling. I've also been planning to call them and express my disappointment and ask for a reduction of my fee. But I haven't had the time because getting someone on the phone is gonna take forever and it is reducing my desire to recommend them to other people.

We bought a home and a Super Home policy was included for the first year after the purchase. The seller set up the policy and we had to go online to put in our contact information. Most recently, we had an issue with electrical wiring on a fan that was not functioning like it was supposed to. Super Home's contractors came and fixed that wiring.

Super Home's service has been amazing. I'm a single parent and I'm on duty at work full time. My life is stressful as it is. The first time I had to call them, my refrigerator compressor went out, my dryer went out, and my solar panels went out within like 10 hours span. One by one by one. It was a nightmare. My son and I went grocery shopping, put the food in the fridge and went to sleep. I woke up and lost all the food I just bought and the food that was already in the fridge. It was about $500 worth of food. It was bad. Super Home was able to send someone out almost immediately to fix that. The only unfortunate part is the person that they sent out within 48 hours couldn't do anything because it was under an LG manufacturer warranty. But it was still nice.

We're buying the house and I looked at different consumer reviews of different warranty companies. The biggest pain point for a lot of people is a swimming pool which our house has and Super Home has the best coverage for it. I went with them and the claims process was quite easy 'cause I use the app. I just go in there and select what the issue is. Then I get two choices of the timeline for them to come. They've got different windows. Once you submit that, I don't know if Super Home has got kind of a service level agreement as to how quickly they get somebody, but usually within a couple of days, they assign a tech to it.

I've been a real estate broker for 20 years and I own a number of rental properties. When we sell homes to our clients, we always advise that they get a home warranty just in the event that something goes wrong. Being I've got stable rental properties that I personally own, having a warranty is a way to cover my back with tenants' needs, like when the air conditioning goes out or there are plumbing stoppages. I've always had a home warranty on my properties as well. Super Home has a better price and better coverage than other companies. Submitting a claim has been very easy. Online, I can just click from wherever I'm at on my phone, and I could submit a claim and a request.

My parents were aware of Super Home and told us. We tested them out while we were receiving the service covered by the buyer, and then we really liked it. So we decided to renew with them. The application process was super easy. Initially, to set the account up, our lender took care of all of that on behalf of us. So I didn't have to go through that process. When submitting work tickets, it's been pretty simple. It's all done on the app. Our experience with them has been relatively pleasant and easy.

We renewed with Super Home ‘cause we appreciated it. I like their business concept and how they were providing quality service and making repairs. The biggest, most recent benefit was our dryer went out. It was a large capacity dryer. We have a large family, so it was very helpful that they were able to replace it with a similar model.

My experience with Super Home is fantastic. I heard about them through a Realtor friend who said, "There's this new home warranty. You should take a look at them. They do things a little bit differently than most home warranty companies." The application process was simple. When they were putting my address, I had three options in terms of I can choose this or that, based on the size of my home, features, and stuff that I wanted to cover. I was able to select the option that I thought was best suited. The majority of what we're doing is all through the app. The app is simplistic and very easy to use. I just go on the app, I select an appointment, "Here's the issue that I'm having." They'll call me up and say they need to move something around. It's pretty seamless.