Super Reviews

Super Home does what they say they're gonna do. I haven't had any problems with them, and they honored all the warranty work that needed to be done. For my plumbing claim, they replaced a sump pump that went bad. It went very smoothly. The techs seemed to be very competent. The cost seemed to be reasonable too.

Super has good customer service and they're very helpful. The claim experience has been cool. The turnaround time is usually the next day -- unless it's a weekend, then it's the next day they're open. If I submit the claim online, they send the email the next day, if not the same day of my appointment time. I would recommend them.

The service has been good. I had a refrigerator replaced two or three years ago. It was a high-end one and they gave me the full value, which was nice. The process was long and they double-checked it three times. But that was like 10 grand, so it was understandable. I've also paid out of pocket here and there but for the most part, they've covered the repairs and it's all been pretty clear. I wasn't surprised by anything.

When I had a problem with my AC, somebody came out and said, “Oh, I have to go pick up the part. It's under warranty.” I had to wait three weeks. I had to call Super every day almost for a follow-up. I also had a claim for the ceiling fan and I was told that it was not covered. The tech charged $85 and said, “As long as the fan is going, then it’s okay.” I told him that the light is a fixture in the ceiling fan. But he said, “No. We don't cover that.” So I called up Super to double-check and they said they covered that. The same people came back out. I was sent pictures online of fans to choose one. They were so chintzy that it was a good thing that I was able to put my glass fixture on to their plastic junky ones. So, that wasn't too good of an experience.

I would never purchase a warranty from Super again. They refused to finish a job they started. Promised to call me back and never did. Promised to schedule a service appointment and never did. Months of giving me the run-around. Buy your warranty somewhere else, anywhere else.

Repair man was courteous and completed the repair within a reasonable time frame. *I resent the fact that I am charged $100 extra on my plan because of type of Freon my unit uses even when I don’t Freon added every year. I feel that should be taken into consideration at policy renewal.

The contractors are usually very punctual. They are always knowledgeable and are able to diagnose the issue immediately. If they have the part it always gets fixed on the spot. Twice, a part needed to be ordered so it took a second visit. Superb work! I will continue to work with and recommend Super to my clients, friends, and colleagues!

We have been using Super for more than 7 years and have had many good experiences with repairs and maintenance. Super helped replace our water heater a few years ago and just replaced our sump pump last month. Super also helps us with routine maintenance, like our furnaces and air conditioner but you need to watch the open and close date for those services!

Every time I've used Super, it's been quick to get a repair, and it's convenient to use the portal. We're keeping it for now because it's been a fairly responsive service as far as home warranty goes. My AC went out at the peak of the summer. They got us somebody to come out in a day or so to fix it. I've been happy with the service so far. If someone was looking for a home warranty, I would recommend Super.

Our AC unit has been out of service almost 40 days since August 17 with majority of that time above 100 degrees. We have paid over $1000 to Super Home and their representatives in the last 30 days of additional fees. After giving us a run around for over 3 weeks and having my family with two small children suffer they are now saying they won't pay for repair since they don't know what is the problem and since they don't know it cannot be wear and tear. So they want another $1800. Company rep Alicia promised to send us information but has not done it.

For the most part, I like Super Home. It's been an easy home warranty to work with, and they offer more than the average home warranty. I have whole house coverage, and I have an extra kitchen in the basement, so we had additional appliances. The application process was easy. I just got online and paid for it.

When submitting a claim, it's all on an app. It's easy. I can even take pictures and upload. I can call if I have any questions. They usually have somebody out. They send me who has picked up their claim. I can look them up and see how they're rated. I had one that didn't show up, so when they picked it up again, I called Super Home. I said, “I don't ever want him ‘cause they didn't show up and didn't call me. I waited around. I took off work.” They gave me who I wanted that I had used before. I like the first company that came out for my refrigerator. They were quick. It's one of the best appliance repair I've ever dealt with so I request them each time.

It was a little bit of a snafu because we had to have the application done. And as part of the paperwork was a contingency for the closing of the house we bought. We had to create an account, but then the paperwork wasn't coming through. And so, we had to create a new account and they cancelled the old policy. It ended up getting to the right outcome but it was painful. Other than that, we used their team to have somebody inspect our air conditioning and the techs did a good job.

I've been satisfied with their service. They've been very nice, courteous and responsive. They're very good about calling me back and letting me know that it's still being looked into and to be patient. I've heard some horror stories regarding some of these home insurance companies. But that was not my experience.

I have used Super a few times, and I've been very pleased with it. When I had a gas leak at my house, Atmos came and turned off my gas. The next morning, my refrigerator went out unbeknownst to me, and I walked through my kitchen in water where the ice had melted. I made a call and Super sent a repairman out and found out it was my compressor. Then they gave me money to replace my refrigerator. I put a little more with it than what they gave me because they matched my unit. But I like the water and ice on the outside of the unit, so I paid a little bit more than what they gave me, but I'm very pleased with them.

Super is always quick and efficient in finding quality companies to perform repairs. We had an AC issue during hot Arizona summer days so quick service was a must- and Super delivered! The AC company that came to our home was on time and provided great customer care and service; including quickly finding and installing a broken AC part.

I needed A/C repair and contacted Super. Service company So Cool Solutions was sent out to my property. I do not occupy the property. It is occupied by a tenant so I had to make special trips to the residence. They initially refilled the coolant and charged the compressor stating that the tubing was loose. This did not fix the problem. I called a second time requesting service because the system reverted back to not cooling. Both times I paid the required service fee of $95. A 3rd visit was required and at this time they looked at the interior unit and diagnosed a leak in the coil stating that they initially thought it was the outdoor unit. The repair required a replacement of the coil and once this was presented to Super you refused to pay.

Hello Super is really Super - Home Appliances + Services company. We have been using them for over 3 years now, and have received nothing but excellent customer service. Rachel at the home office is awesome, and all the technicians coming over are awesome. Thank you, SUPER. They receive my 5 star rating review.

In the last 3 years Super has been a Super choice for our home purchase. We have had work done on our stove, ice maker, AC, electric, toilets, and hot water heater. Service techs have been timely, friendly and seem to enjoy working with them. Our septic add -on service was my only difficulty since there were not any providers in my area. I had to find someone on my own, but they did cover the cost to repair. I find it to be of good value and the claim process via the app is very user-friendly.

They have failed to meet the (minimal standard) normal response time stated on their website to get HVAC repaired which is considered an emergency. It has been 9 days! during the summer under an excessive heat warranty.

Some of Super Home's maintenance portion of the service like the maintenance for the AC, the heater, the pest control for mice and insects don't cover much. You pay the 75 copay, but afterwards, they do very little. What they pay the company and what I pay is me paying almost everything. I had to put in a ticket for each individual insect that I wanted covered. We put in one for mice. What it covers is just five traps. I didn't need to pay $75 for that. For things like that, it's not worth it.

The service of Super Home has been great. It's the best scenario for a home warranty. We've had a great experience. It's been a minute since we've had to use them. We used them for a garage door, a microwave oven and the rekeying of our house when we moved in. The claims process was super easy. The techs had always been very professional and easy to finish the work. Only one time in our three years that we had to pay out of pocket. Somebody came to repair a pipe in the bathroom. There was a leak. There was another issue that I didn't catch. So, it was closed out. They just reopened a second claim.

Super offered me a very good plan and they're covering the things that I needed to have covered and I've been very happy with their service. Recently, I woke up and saw that my whole front area was flooded. I turned the water main off. It was feeding the timer and sprinkler system. I called Super and I told the lady that I talked to, "I'm pretty sure that this is covered under my plan. I just wanna make sure." She said, "Yes, it is. Absolutely." They contacted a company. They came out a day after I called and did the repairs. It's working great. I'm more than happy with the company that came out.

Technician was punctual. He diagnosed the problem and promptly repaired the issue. Throughout the entire process, I was notified of the status of my repair request, the arrival time of the technician, and a follow-up was conducted. This was one of the best customer service provider experiences I’ve had. I would highly recommend using this service.

Very satisfied. I have had 2 issues over the years, neither directly Super's fault. But they are an indication of the tough/annoying industry they operate in and a reminder for me of the huge convenience of having Super as intermediary. The first is that it took months to get a new furnace unit from the supplier according to the contractor (resulting in months without heating). I'd call Super once in a while to get an update on my ticket and they were always responsive and good at getting a response from the contractor. They just couldn't do anything about getting the unit itself faster short of assigning a different contractor, which could have delayed the process even more.

For the most part, my experience with Super Home has been very well. I've had a few little snafus, but overall, I'm happy with the service. I recently had a service request for the dryer. It was very simple. They came out and put a part. Something was broken with the dryer, and it wasn't shutting completely and that was why it wouldn't turn on. The tech was excellent. He immediately identified the problem, had the part on his truck, put it in, and he was in and out in 10 minutes.

Repair specialist accepted job quickly. Was able to call and get the repair person to come that day. Even though the problem was not covered arrangements were approved for the policyholder to pay. The problem was fixed. Everyone satisfied. All this happened within a 2-2 1/2 hour window of filing the claim. The first time I tried to do a review my phone malfunctioned with 1 star. Glad to give a positive, very satisfied!

When we moved into our new home our first order of business was to change locks. So, we paid for the service from our brand home warranty, Super. They were totally unresponsive. Finally, after weeks of waiting and sending messages on the app, I called. I was told to just pick a locksmith. So, I did. Then I was told it was too expensive. Finally, they sent me a locksmith to contact. So, I did. And I was made to pay for the service in full to the locksmith. After multiple attempts to get reimbursed by Super, I’ve been ignored completely.

Over the past few months, several maintenance and repair issues have arisen -- all of them handled very well by Super. The latest issue was a broken garage door spring. It happened on a Friday, and Super arranged for a Monday morning response. The responding contractor called ahead of arrival, and completed the repair in about 30 minutes.

I had a good experience with my last service with Super. Requesting the service was easy using the website, and I got my appointment a few days later on my convenience. The contractor was on time and the problem was solved fast, and with no issues.

AC was not cooling. Contracted AC company came out and spent only 10 minutes looking at condenser outside and only peeked into attic. Opinion was that condenser was dirty and not enough insulation. I called an independent contractor and the duct was unattached to the unit in the attic I called and wanted to speak with Super manager and no one has returned my calls to address my concerns. As a realtor and customer, I will no longer recommend Supef Home Warranty. This is the second time with faulty services from their vendors and with no response from management regarding my concerns.

I applied with Super Home online and the process was pretty straightforward. When I was having issues with my AC unit, I called them to bring out somebody as one of their services out there. And they were very nice. It was easy to handle, because I booked them through an app, and the techs were able to get to me within 72 hours. They were very knowledgeable and they came on time. They were very communicative and they gave me suggestions on how I cold fix my problem in the future. They gave me a new compressor and my AC has been working ever since. Other than that, I'm not exactly a fan of the $75 copay, considering I have to pay Super every month. So sometimes, it feels like I'm paying twice. But considering the ease of use and the technicians who come out who are incredibly knowledgeable, I'm fine with it. If more of my friends had homes, I'd suggest Super Home to them.

Our hot water heater failed and had to be replaced. The process with Super Home was very smooth. I was a little confused at first by their app, but once I figured out how to ask for help with it, they had people come in and check it. Then, because the warranty only covered part of the cost of the water heater, there was a process to go through of agreeing to pay a certain amount of it. Immediately after that, they had it installed. There was a problem with the water heater but that was corrected right away by the people, so that was good.

So far, I've been happy with Super Home. They're not perfect, but I don't think any home warranty company is. When I had my furnace replaced, it took a little longer than I would have liked. We were without heat for several days. But everything else, they do in a timely fashion. When you have something that needs to be replaced right away, you have to wait for the approval process. But when it's something like the washing machine or your microwave, I don't mind the approval process. It's not like I can't live without it for several days.

I like Super Home's app a lot because it's super simple to use. They had been doing an update on it for the past few months. So, there was certain things that I couldn't get to, but that's been fixed. So now, it's super easy. Super Home sends out really good technicians. We had the AC come out, and everyone's been super pleasant. So far, I've liked the people that come out from every company they've chosen. Also, having low out-of-pocket for us if something happens is a benefit from using Super.

Super Home is convenient and I have peace of mind. Their claim process is straightforward. You go online, submit the claim, and they will give you three options. Sometimes, it takes a day or two for a technician to come, but it does not take longer than three to four days. Once an appointment was set up, the technician shows up and fixes the issue. Most recently, the AC unit wasn't working, and someone came and looked at it and fixed it right away.

So far, Super has kept their end of the bargain fairly well. I had an AC checkup. They took great care of me and paid any excess amount due for me. It was a seamless and easy transaction. When I submit a claim, I simply select the category that I wanna get a service call for. They have different options. I chose the HVAC and selected an appointment. They were the ones that have a list of providers and they were the ones that chose who gets to go to your house. That's weird. Ultimately though, as long as the provider gives good service, then I have no problem with Super doing it. Also, I like the fact that Super goes with third-party vendors 'cause they can vet them.

Super Home is like an easy button and working with them is brain-damage-free. The contractors they've sent out so far have been satisfactory, too. I recently needed a service for my garage door that wasn't working and the tech fixed it. But when I had a claim for my AC, some guy came out here to look at it and he said that the issue was due to lack of maintenance in an area that’s got zero foot traffic. And I had people maintaining it. I ended up having to pay $18,500 to replace the entire air conditioning system in my house because Super wanted to do the condenser of my split system, but they were not going to do the head because they were not compatible. But they didn't say anything about compatibility insurance and they never sold that.

Super will repeatedly send out its network of techs for the same issue with no resolution. Even when the techs themselves say that they have no idea what the issue is and that it should be escalated to the manufacturer’s techs, Super will continue to insist on sending its own techs. The process for seeking approval to use the manufacturer authorized techs involved repeatedly threatening Super until they eventually give in, many months later. This service is beyond useless, it’s a massive waste of time as well.

The Super Home app is easy to use if I need to request service. There's no live chat option but the coverage is great and when you call and get ahold of somebody, they're great as well. I used them for my oven and I had no issues. But I have been going through something with my AC units and it's been a nightmare. I had issues with the AC companies at first because they were giving us the runaround in the beginning. But the problem was the lack of being able to get ahold of somebody at Super.

Trying to work with Super Home Warranty has been the most frustrating, uniquely insufferable experience with a company that I have ever experienced. In short, Super has repeatedly lied to me about returning my calls, inexcusably delayed in their communication, intentionally misread the terms of our warranty agreement, and ultimately refused to cover a (simple!) repair on my range that is clearly covered by the contract. For over a month now, I have wasted countless hours trying to call them and email them, all with no effect. My range is still broken.

I've had a hot water heater replaced, a refrigerator repaired, and an electrical issue and an air conditioner issue fixed. Their claims process is fine and my experience working with their techs have been good. I had to pay out of pocket for the hot water heater replacement though and I felt like I got shafted. The guy came in and told me that we needed a $750 worth of upgrades. He went upstairs and he took three pieces of pipe. To me, it just looked like the only difference was that one attached a little different than he had to change that and that cost me 750 out of pocket, plus what Super paid for it. Other than that, everything else has been pretty straightforward.

I had a repair for a leaking water heater. Submitting the claim was and very easy process and the tech was good. He talked a lot but he was nice. They needed to see what the problem was and what they needed to do. They also had to ask Super to see if they would approve the work. I was lucky it took less than two weeks. They were gonna take more than that. Other than that, the tech did a pretty good job.

All my experiences with the techs at Super Home have been really good. I've had to talk to their reps two times and I haven't had any problems. However, sometimes it's a little bit hard to get in touch with them. You have to go through menus, like selecting a bunch of numbers to get in touch with them. Our policy with them is for our rental building and I don't have a management company or a maintenance staff. If my tenants call with a problem, I feel like I have maintenance staff because I can call Super and send them a repairman over. They can coordinate with my tenants. I don't have to hire a maintenance staff.

The service was good and took care of the issue, but it did take longer than we would have liked. We live in Surprise, AZ and the heat can be dangerous if you don't have A/C in the summer. We only have one unit, so when we call for service on that unit, our home becomes unlivable. Not having it fixed for days is costly to us and extremely inconvenient. Our family and pets are displaced and items in our house get ruined from the excessive interior heat.

So far, Super Home has been good. I was already on the Premier coverage and they had said something that there was another plan that offered a little bit more coverage, so I went with that. I had a plumbing claim which went well. The guy was wonderful.

I could hear the motor running on the the garage door but it stopped going up and down. I submitted a claim with Super Home and within a couple of days, a tech came out. That guy was amazing and I loved him. He had the part on the truck and was able to resolve the issue immediately. I've been really satisfied with Super Home overall. But I was not satisfied with the last HVAC company that came on my rental house. I called them out because the AC had a problem and when the techs checked it, they talked about the fact that the condenser needed to be acid washed. That wasn't really covered but I told them to go ahead and acid wash it. The AC was also making noise and when I asked them about that, they said they didn't fix noises. I got that from the Super person on the other end of the phone, too.

Our dishwasher wasn't working. It wouldn't start for a week and then would suddenly work again. Someone, setup by Super, came out and knew exactly what was wrong with it. He said next time it breaks have Super contact them and he'll replace the part. It happens again, we request him and a month goes by and no appointment. Meanwhile our dishwasher isn't turning on at all and we are hand washing everything. Finally we call and they schedule someone else, not the person we requested, who doesn't show up. Wait another week, we call AGAIN, no one is working proactively here - they do not care, it's hard to get someone on the phone during business hours. The 3rd appointment request and the person says he's in a car accident and doesn't show.

Professional, Knowledgeable, Friendly, Able to complete job without problems. Timely, arrived when scheduled- Price within reason. Air working well- will highly recommend to anyone in need of help- takes all items replaced with him. Really don't have anything but PRAISE for a job well- done by a professional. Kind, cheerful worker. Needed no help from me.

Problem was not diagnosed properly after 7 visits. This is unacceptable. Now I have been waiting for approval again unacceptable! Need a new compressor. This really isn’t right. I also paid $250 for a new thermostat which isn’t the issue! Why is this taking so long?! I would like a response please.

The water wasn't draining in one of our sinks. I was able to get in online with Super Home Inc. and enter the claim information. I got an email or text message that said, "Here is who's coming and when." We didn't get a ton of information, but at least we knew who was coming and when. The contractor went over and above. They snaked the drain. It's now better than before. It's a new place that we moved to, so we had other questions about some things that were going on, and it was nice of them to at least answer our other questions. Everything went as planned and as expected.

Super Home has been okay. They responded to three claims that I submitted. I had a problem with my stove once. And then, there was a problem last year with the AC unit. And then something else happened. Everything that I've submitted to them went pretty well. The techs were all good and they were all able to fix whatever I submitted. I didn't have any complaints or have to call and have someone else follow up behind them. Our initial policy was paid for by the seller of the home that we purchased. Our policy is about to renew soon. I'm seriously thinking about renewing with them. I've been okay with the coverage and it's been fine. They have done what they were supposed to do with the items that I submitted.

When I first moved in, I had my home rekeyed. So, they sent out the locksmith. He changed the locks and provided me with extra keys. He also asked me if I had any questions. I also had another request to have them fix the dryer. When the tech got here, there wasn't anything wrong with the dryer. The issue was something about the vent in the house that needed cleaning. I paid for them to look at the dryer, but then they gave me the recommendations to have the vents cleaned. That was awesome. I'm satisfied with Super Home. The service is good.

Super Home’s app is neat, being able to request service that way. It almost feels like when you live in an apartment building and you call a landlord. The pricing is up-front. I've never had any problems making claims, which has been nice too. After we moved in, our furnace needed to be replaced not very long afterward, and it wasn't a lot of hassle. The agent asked some questions about it and was a little hesitant because we hadn't been living here very long. But eventually, Super Home fully replaced the furnace, which was nice. I liked all the contractors, especially the guy who did the furnace. He was great. Super Home is a nice home warranty company. I have a favorable impression of it. I've never had a home warranty company before, but I've heard from other people that sometimes they can be difficult to work with. I've renewed a couple of times now so I'm satisfied with it.

It would be nice to be able to talk to a real person at Super Home instead of just always putting a claim online. It works but I'm not really thrilled about that part. It's not like calling somebody and getting an idea of whether Super Home even covers something or not. I'm old-school and I like people. The technicians they've sent out, so far, have been good. I had someone come out and work on my sprinkler system. The guy did a great job there. He came out twice. I had Super Home do the air conditioner tune-up last year and that was all right. I had them come and look at my washing machine probably a month or two ago. The guy knew what he was talking about but couldn't do anything unless the machine was completely broken down so that was a waste of $85. I wish that I had known that ahead of time. That's why you need to talk to somebody ahead of time. Other than that, no problems.

Our AC, when it first got hot, stopped working. Super Home sent out a really good company. I had a company come out that wasn't through the warranty service and they wanted to replace the entire system. The people that Super Home sent told me I didn't need a new AC and I just needed a little bit of maintenance on it. They came out and did it, and Super Home took care of it. I never had to call them and ask where the claim was. I didn't even have to talk to Super Home after they sent out somebody. The company that they sent out worked through them and I didn't have to do anything else. The contractor is one of the cheaper ones you can find and they are more honest. My experience was really seamless and easy.

Some of the things that I got done for free were great like getting my house rekeyed and the HVAC. The contractor came in, did their job. The convenience of just paying that visit, the $85 fee, that's good. So when it works, it's excellent. However, it's hard to get in contact with anybody at Super Home Inc. I sent some emails and they didn't get responded to. I once got a random call, but they just inquired if my issues got resolved a month or so later. The ladies on the phone were super helpful. They got new people coming in. They're not too savvy. Some claims got kicked back, saying that they weren't part of the coverage. But these ladies, when they called back in, said, “You know what? It is actually part of the coverage.” So, they're not aware. They didn't fully understand it. I could tell they were more senior, so they went through my policy and said, “You are definitely covered. I'm gonna get you a date,” and we were awesome at that point.

I had my water heater fixed and I got a bill for the full thing. Super Home Inc. found me a plumber to help me with my hot water heater, but they didn't pay for any of it. They said the heater had to be completely dead in order to replace it. So, I was disappointed with that. But I got my water heater in here and it's working fine.

Super Home offers a maintenance marketplace where you can pay for cheaper rated maintenance services, like chimney cleaning. I submitted request for three of those. Two of them went fine, but with the third one, they couldn't find a provider. So that one required a little bit more communication back and forth to figure out what was happening with that. We just heard back today and they said, “Hey, since we can't find someone in the network, feel free to look outside the network and we’ll pay up to 150 for someone to come out and diagnose it." Once they send that estimate to Super and they approve it, then we can call that outside-of-network technician out again. The resolution is in progress, but it seems good to have a way forward.

It's been twice that I have had Super Home replace both air conditioning units and once for the washer. It was easy to deal with them, especially with the app. Recently, I had a person come and fix the air conditioning but they did not complete what was supposed to be completed in order to avoid further problems in the near future. He suggested to change the coil. What they did is just repair it in order for it to be working properly, which, at the end, I understand. What I'm paying for with the warranty is that their contractor would come and fix it in order to have it working properly. But if the technician suggested that the coil is about to go bad within six months or a year and his recommendation was to replace it, I was expecting Super to approve it and replace it, but they did not.

There was a leak and Super Home fixed it. They came out about a week or so once I put my request in. It was perfectly reasonable. The tech was great. He was polite and worked really fast. I like that they're vetted contractors and that it is a central system to reach out to people.

Super Home took almost a month to fix the dryer. It was the second time that had been fixed and they were very slow. I wrote them on the 13th and the tech came out on the 16th. Then, it took him over a week to upload the pictures. And he just came today and finally fixed the dryer. We had a flood a week and a half ago and I didn't trust them to do it quickly, so I didn't even call them. It's been bad experiences. They sent out people who weren't very good and didn't do very much. We had a maintenance and the guy didn't do anything. We cancelled Super Home because it seemed like it wasn't worth it. So, I'm free and happy, and I wanna know when I can get my refund.

We've never had good experiences with home warranty programs before. It felt like there were too many exclusions or it was too difficult to book or the value just wasn't there, but we accepted Super Home because it was a gift from our real estate agent and it was super easy. Through the app, I was able to book everything. I was able to get a provider, not usually the next business day, but the following one. Always within 24 to 48 hours, they had a provider who was available and they were always really great. So, I was really surprised. I felt the biggest value from it was I didn't have to do the research on the provider. I didn't have to go out and find out who's a good plumber or who's a great HVAC person. So, it was great.

Super Home was very efficient. They told us when they were coming. They were great, and they did what they said they were gonna do. It was in another property and they were out of there quickly. The claim was for a faucet in a bathtub. The contractor was great and they repaired it. The one that came out to our house was a bit of a disaster, but they seem to got the repair done. They're the people who came to sort out the HVAC. They did try, but I felt they were a bit amateurish. They meant well, but they left this loud buzzing noise.

I did a request on the garage opener and everything was fixed in a timely manner. Also, there was good communication and good scheduling. Having a policy with Super Home is peace of mind that I know I'm paying forward for all the appliances in the house and they find the providers and contact them for me, which is the easiest thing in the world. I don't have to schedule or look for somebody reputable. They already have those listed.

The contractor they sent was fine. It was easy to get an appointment with pest control. Having Super Home is convenient. I didn't have to scramble through different companies to figure out which one would be more suitable for me.

Filing a claim was simple. Whenever I call them, they're very responsive and they quickly get somebody to come out and do service with what I've requested. Plus, the techs who come are very good. But this warranty is more expensive than what I had previously and the service is about the same. Other than that, I recommend Super Home.

I put a request in for the air system that had a leak. Super Home notified me when they would have somebody come out. It was a very efficient and easy process, probably the easiest I've ever experienced with a home warranty. The technician was very knowledgeable. The only thing is he didn't have his leak detector, so he had to leave to get that. I had had a previous AC guy out here who did nothing. This AC guy took his time, found the leak and knew what he was doing. I'm pleased though I had to wait a couple of days and I'm in Arizona.

It’s been a week and our air still has not been fixed. In the afternoons it gets 87-90 in our home. My pregnant wife works from home and this is unbearable for her. It took the technician two trips here to realize the compressor was out. Also the ac company has not done their jobs without me calling and specifically asking and then whatever it is they need to do is done within a couple minutes.

Bought a new home and got a home warranty. I was required to provide my home inspection report for my first claim. Plumber came out and said needed to get approval from Super to continue. Over a week later, the plumber has not gotten approval and I then need to follow up with Super on status. Zero follow up or communication through process. This is just one example of the exceptional poor customer service....I have others..

Super Home has been responsive, but we've had issues with the people they use. Particularly, we've had a couple of AC and dishwasher issues. The dishwasher company that they used is still in the process of trying to complete an issue at my home. On the other hand, the AC claim went okay once we got everything approved. It took about a week for Super Home to have somebody come out, and it took another week for them to get the approval, then it took a couple of days to get the part. That process took a little longer than we would have liked because we had no AC. I was also a little confused, because they had us pay almost $1,000 extra for electrical upgrades for the new compressor. It was a code requirement, and they said it was only covered $300 and we had to pay the rest. I wasn't sure about that, but I needed AC so I paid it.

I’ve had Super for 4 years now and have used them for a number of things (A/C, ovens, dishwasher, microwave) and I must say, they exceeded all my expectations. From the moment I contacted them, their response was prompt and efficient. The representatives I interacted with were not only quick to address my concerns but also displayed a remarkable level of courtesy and professionalism. What truly stood out was their commitment to excellent communication throughout the entire process. They kept me well-informed at every stage, ensuring I was always aware of what was happening and what to expect. Whether it was scheduling appointments, discussing repairs, or providing updates, their communication was clear, concise, and timely.

We were scheduled for service on our dishwasher with K&T Appliance Service. We had received confirmation of the appointment (Friday between 11:00 AM and 3:00 PM). We also received reminders of the appointment. We did not receive any notification that the technician would not arrive. At 3:30 PM we called K&T and received an automated response. We left a message inquiring about status. At 4:30 PM we called again. Still no live answer or follow-up. We have yet to have the courtesy of a response or an opportunity to re-schedule. We dealt with them in the past and were very pleased so perhaps this is the result of a technical glitch in scheduling. Regardless, this is a disappointing situation.

Ozark and their employees are knowledgeable, prompt and polite. Would use them again, good at letting you know when they were on their way. It doesn’t take long to place a repair order and it is not different to do. They explain the work they need to and have done in a way that is easy to understand.

We have been very happy with any claims that we might get looked at with Super as they have a great group of reliable business people to handle anything from plumbing to AC. The value of paying Super for peace of mind is worth it!

I’ve been very dissatisfied with our HVAC service request. When my situation turned emergent it didn’t seem like there was any urgency by Super or the assigned technicians. I understand there is a process, but it seems like it’s more of a red tape which ultimately impacts the homeowner. I am going on 6 days without my AC and my family of 5 with 3 kids under 4 including a 2-month-old nursing baby are all in my tiny living room on the floor. Please let me know how I can proceed so I can take care of this myself.

I have Super Home on two properties. They are very reliable and honest. Their prices are great. My biggest thing about it is that they are using local people and they are very fast. My wait time is within 24 hours. Others have three days. When my HVAC wasn't blowing cool air, the contractor changed the capacitor and now it's great.

When we were purchasing the home, there was a consideration because it had an older HVAC system. We were not only looking for ubiquitous coverage, but also one that was not capped for an HVAC in case that system went out. Super Home is a little bit more expensive, but it covers that. When the contract went through, we had the lesser service that had a cap. Other than that initial kerfuffle which got resolved, it's been very good. The app is straightforward if it's something they didn't cover. We pick some days, and they get back to us quickly about trying to schedule those days. They let us know who's coming.

The biggest issue was my water heater went out when I moved in. So, I made a claim to Super Home Inc. about my water heater. It took a while to get someone out, they were able to get someone out and get it fixed. I had to go two weeks without hot water. But they got all of it fixed and I had to pay a portion of it. I like that most of my stuff is covered. Whatever I am paying out of pocket is lower compared to what they're paying.

We filed a claim and it went very well. We had a stove that started acting funny so we called them to come take a look. It was an older stove so they weren't actually able to fix it and they replaced it entirely. The contractor they sent out were very professional and on time.

Using their site is easy. They have everything there. They have a drop-down menu so you can see what category of service you're looking for. They also have another drop-down menu so you can see the type of service you're looking for. They send me who is gonna come and even tell me to contact ahead. I've booked two services. One of the techs was pretty good but the other wasn't so good. My sprinkler broke down and he checked everything. He did a really good job.

I mostly do my claims on the Super Home app online and it's easy. You just choose what type of service you need and give a little bit of description about what's going on. Then you choose three dates for the service and you submit your claim. You then wait until they send you a confirmation via email that it's been scheduled with a specific provider. They also give you the name of the provider and the time when they're going to come. So far, some of the techs who came out were good, while some were not so good. When that happens, I complain to Super to let them know that the techs didn't do a good job, they didn't know what they were doing, and that I need a different provider. And Super Home usually complies. I also like that they usually cover most of the claims. I would tell my friends that they are a good company and to go with them.

Super Home needs to have more person contact and not just via the app. Also, some of the contractors, I've been exceptionally happy with. Others, it's been mediocre and sadly, there was nothing I could do about it. I had to just let them do what they did and then go.

We bought a house and got the warranty with it. We picked Super Home among the three that we saw and I looked at the deductible and what’s covered the most. I read on the app that Super Home replace the locks for the 79 that I paid. So I did that because it's gonna take me more time and more energy than paying $79. That was worth it. I clicked it and set up the appointment, and it was gonna be within a week. The guy was here as normal and took care of everything, and he was done within an hour. All four keys worked well. He replaced up to six locks, so it was fast.

This is my first time having my own home and when you are not knowledgeable of the things that could happen and the cost, the cost is ridiculous. I'd rather pay the $100 as opposed to paying the original cost, which is gonna be $500 or up. Just recently, the knob in my shower broke. So, the water ran all the way down into my living room. The plumber came out and fixed it, and it didn't even take him a long time as opposed to trying to get a different plumber because they keep trying to charge you out the wazoo. It was nice and the guy was knowledgeable. Super Home comes in handy and I love it. I wish though that they have somebody to put up drywall. Even though they come out for the electric, the plumbing, the washer and dryer, the refrigerator and the appliances but for the drywall I have to find somebody or to do it myself. But I'm not an expert and I wanna make sure it's done right.

Super Home Inc. has been very good to us. I went online and signed up on the website. Super Home Inc. was straightforward about all the requirements. They had three plans - a basic, intermediate, and a top of the line but with certain stipulations. The cool thing about Super is they also allow people to add in certain things. The pool, for example, wasn't part of the plan that I got, but I was able to add it in.

Super Home keeps the expense down. To call a contractor ourselves seem to be a different fee. They would charge more. But with Super, I only have to come up with $75. It's easier to come up with that than to come up with a few thousand dollars that we can see is only a minor thing. When I submit a claim, it’s easy and quick. Our water heater went out and started leaking water. So, we reported it to Super and they sent two people out that does that type of work and they shut off the valves where they can remove the tank. The contractors told us it was gonna be an out-of-pocket expense and Super would get with us. So, we were on pins and needles and praying for a blessing, and it came in the mail. It was only 300 and some dollars.

I submit my claims with Super Home online and it's pretty easy. Recently, my AC wasn't blowing cold enough and when the techs came out, they said it was low on Freon. So, they charged it up. Then they checked it out and made sure that it was ready to go for the summer. They were good. I also had a claim in the winter and the techs couldn't tell if the AC wax working correctly or not, because it was winter time. All in all, my experience with Super Home has been great and I referred them to one of my customers. It's nice to be able to know that you can get ahold of a company like that. You don't have to worry about them sending out a tech that's going to rip you off.

Super Home has never overcharged me and they do what they say they're going to do. I use the mobile app to submit my claims to them, and the process is fast and easy. The contractors they've sent out have been great as well. I recently had a claim for my hot water heater that failed and they replaced it. It was done in two days. I would tell my friends to use them.

I've used the service twice and the vendors who have conducted the repairs have been good. The only issue I had was with the transparency of the charges and the breakdown. Some of the charges were exorbitant compared to if I was to price them at three different locations in my area. For something as simple as a drain pan for my water heater, they wanted $60. I even mentioned to them that it was $20. So, their price was three times as much as what it would cost at Home Depot and Lowe's. When I questioned the price, I didn't receive a response.

The absolute worst customer service experience in my life. Was told one number then paid a much lower number and called to figure out why and was told supervisor was suppose to review and call me first but they didn’t so asked supervisor to call and she says, "Thanks for blaming me," and literally hung up on me. Ironically it was the coworker that told me supervisor was supposed to review and call me so the blame came from coworker and not me. Long story short it’s a finger pointing game at Super as nobody wants to be accountable and meanwhile the ball that was dropped by SOMEBODY at Super cost me 800.00. The supervisor screamed at me that her boss will call me before she hung up on me and nobody has called back yet. VERY FRUSTRATING.

Scheduling was easy and quick. Super took care of my needs right away. The technicians from both companies were on time, professional, knowledgeable, and efficient. I will definitely use them again for things that are not covered in my policy.

The service was great from my first phone call. An appointment was scheduled quickly and the repair tech determined that we needed a new icemaker in the freezer. He ordered the new icemaker and installed it for us a couple of days later. The new one works great.

I have used Super numerous times over the past 3 years and have been happy with it every time. I’ve never been charged more than my copay and I get someone scheduled within a week of my request and they are always wonderfully and fix the problem.

We're in our 1st year of using Super after purchasing our home. It came recommended by our realtor who also is a Super customer. We've used Super cover the fixing of electrical outlets, plumbing issues, a broken dishwasher, and a malfunctioning fridge. Everything went very smoothly. All our service providers were excellent with the exception of one who was ok. I usually checked their reviews on Yelp or Google after receiving my appt confirmation, and they were all good providers/companies with excellent reviews (at least in our area just outside of DC). Scheduling appts was simple for us as both my partner and I work primarily from home, and it wasn't an issue to allow Super to select the dates and times for us based on a top 3 preference system.

Super arranged for Ricardo of Cool Blew to inspect and correct what was the problem. From my initial phone call to Super through the repair and to my receiving a detailed receipt, I felt as though they had the situation under control by keeping me in the loop with clear cut e-mails along the way!

Although Super paid the same non-functioning part/repair a couple years ago, Super did not authorize a replacement microwave. Instead, Super dispatched a repair company to assess, then Super did NOT authorize repair by THEIR serviceman. Instead, Super required me to pay out of pocket a GE certified repairman who provided estimate. Super said I must pay the GE certified repair then they will “pay me back.” Super has still not paid me back the GE assessment fee about $125, then now I’m waiting for parts to arrive at GE which will be over $815 for that repair then I’m supposed to submit for reimbursement of almost $1000… not to mention the $75 co- pay I spent for the original estimate initiated by Super which they themselves would not accept. I’ve been dealing with this since March and my microwave still doesn’t have a resolution. Super can and should do better. We are loyal customers for 5 years.

Submitting a claim was very easy. I recently reached out to the case manager to see whether or not this was particularly covered under my warranty, and they told me it was. I called in the claim, but the lady didn't know whether or not it was covered. I said, "I just talked to the case manager and they said it was." The tech came out and he looked at it. He said, "I've got to call to make sure it's covered." I said, "Okay. I've been through this twice. I would not call and pay you guys $70 to do this if I did not know that it was going to be covered." But it was covered. The claim was for a leaky faucet outside and the tech took care of it. The only issue I have with Super Home is they don't mail you anything, everything is done through email.

I've called Super Home mostly for plumbing. I submitted a claim and the repair people went out and took care of it. Super Home has been able to cover everything, and it's been good service. Overall, the warranty is easy to use, and it's easy to find somebody. I don't have to search around. That's good value.

My dishwasher leaves soap all over the dishes and it doesn't dry correctly. Super Home Inc. has sent people out twice, and said it was fixed but it's not. They checked the board and it's fine. It's something beyond that. Also, I was about to call because I've had my ice maker fixed three times. A month ago is the most recent and it stopped working again last night. They've fixed it. It just keeps breaking. I've liked the technicians. I would love it if on the app, they would make it so I could schedule an afternoon appointment instead of the broad 8:00 to 5:00. Because I can only do afternoons. But it's easy to use the app, and Super Home Inc. is responsive.

I've had a lot of repair men here from Super Home and they've all been nice and competent. My most recent one was that I had an ice maker that went out on my Bosch refrigerator, which is a very expensive kind of refrigerator. They sent out a very nice young man and he made it very easy for me. I've had great service from every single tech.

The website is really easy to use and it was able to send out somebody to my home and get my dishwasher fixed. I was very satisfied with my experience.

All my claims have been covered by Super Home. I had an air conditioning repaired, a toilet replaced, a toilet repaired, a garage door repaired, and my locks changed. They've saved us about four grand.

Signing up with Super Home seemed fairly easy and I didn't feel like it was any more or less burdensome than any other kind of internet sign-up. The plans were fine and they made sense. They were generally helpful, but the policy is not worth it when it comes to the utility concierge. I had to do phone contact on that and they were less helpful than I expected them to be. I didn't feel like they did anything that I couldn't have done with a very rudimentary internet search and I didn't see any particular benefits from using them. In fact, I ended up having to engage directly with a utility after setting it up through them because there were some things that got fouled up.

With the way putting in service requests is set up, with online requests, it's pretty user-friendly. The way that it's broken down and the structure where it's the copay per visit, there is peace of mind that you're not gonna get gouged on if they add a whole bunch of charges when someone comes up to visit. Most recently, we had an issue with the dishwasher. We found that there was leaking coming out from the dishwasher. At the end of it, there were two separate issues that were causing the dishwasher to leak. At first, it wasn't draining, and that was when we started seeing leaking. There was so much built up soap in there, so that anytime it was running, all that soap was causing it to leak. So that did take a couple of visits to figure that out, but it's working now. We had to pay twice because they were for two different reasons. But if the plumber or the dishwasher salesman had to come back again, there was no recharge for the same issue.

I've had several claims with Super Home. We used them to unstop a commode. We also used them for the garage door that was acting up, for the the freezer unit and the fireplace. They've been good. They cover the things that you would have in an upper-class home. We have two kitchens in the house which Super Home both covered. They went over and checked my granddaughter's section 'cause she lives in the mother-in-law's side. What they found that was wrong with her dishwasher was a dish rag had fallen into her sink where the garbage disposal was. That was why the garbage disposal wasn't working.

HVAC call was approved with clear description given. The contractor sent by this company claimed the service was not approved and charged full amount. If the service was not being approved the company should have clarified this at the initial call. The service call fee should be refunded due to THEIR error.

We have been so happy with the Service Warranty Company. Any work need to be done we are pleased with them. Easy to call them and within an hour or 2 a service provider has contacted us for an appointment within a day or two the work is done. Thanks to Super.

I have had three experiences with Super so far, each time the technician comes out and it takes me calling Super to move the process along. On the second visit, the technician did not show and it was because he had asked super to reschedule and there was no follow through from Super. I again had to call Super to push the process along. It just seems there is extreme disorganization at Super. It takes on average 5 or more days from the technician visiting to approval for the work.

I used Super for a few home maintenance requests and was pleased with them. However, I put in another request and received a notification that Super was unable to find a service provider in my area. They instructed me to call a particular company, pay for the work, and then be reimbursed for the service. However, I was informed I would be reimbursed up to $149 - even though the service copay was $169. I called to inquire about this reimbursement amount, saying it seemed odd that my copay would be more than the service. That customer service agent agreed, checked on it, and came back to me saying that they could reimburse me up to $169. Well, I called the company as instructed. When that provider came to my home, he told me the maintenance work would be $500-600.

I've had to make one claim for an electrical issue and it went great. The company they sent fixed the issue very quickly. The techs helped me understand other things that I needed to do. They met my needs. I was really happy with their service. They have some options that I've never seen with a home warranty company. I'm very impressed with those things.

I had to have the toilet sleeve replaced and I scheduled it online. Super Home got back to me later that day and they had someone over in the next couple of days. The contractor said that the toilet didn't need to have a new sleeve even though it was all rusted and corroded and parts were falling off. They said that they could just put a new gasket on there and put the toilet back. I said I would rather have it done right than done cheap so I turned the contractor away and I did it myself. I'm kind of on the fence right now after that experience. My prior experiences with Super Home were all good but this last one put a really bad taste in my mouth.

My real estate agent referred us over to Super Home. They paid for our first year, and from then on, we stuck with Super Home. Recently, I did a claim for my AC and it went great. The repair people changed part of the wiring on the back, but they didn't have to change any of the units. Super Home is awesome, and the contractors have been outstanding. I give full recommendations on this warranty.

They're pretty good. I’ve been using their app and it's easy to navigate. I had plumbing issue with the toilets that needed to be fixed. The claims process was pretty quick and easy. Everything was solved in less than a week. The contractor was very responsive. They had to come a couple of times because they were missing pieces, but they were in constant contact. I was very pleased with their service. Overall, I like Super Home. I'll probably renew for the upcoming year.

I used Super Home because my dryer was broken. It was like a $65 copay. So, that was easy. My biggest complaint is that the person that they sent out didn't speak English, and that was annoying but he did a great job fixing the dryer. The dryer worked immediately. He had an app on his phone where I could type in what I wanted to say and it translated it immediately. Having Super Home is like an insurance for the inside of my house, so it limits my expense when I have that kind of problem. So, I like it. I've been happy with it. I'm gonna keep it.

Was able to discuss coverage of upcoming renewal policy with clear understanding of what was included in our plan - and received additional information on changing plans. The agent was knowledgeable and pleasant. She was able to answer all of our questions clearly.

I'm impressed with Super Home. Their process is painless. You just go on the website to place your claim and they send people to your house. They book appointment online. You don't have to talk to nobody. Their technicians are awesome too.

The claim with Super Home was straightforward. The website narrowed it down to appliances and the symptoms. It asked intelligent questions and by the time I got to the end of it, it said that my request would be sent in. The service tech called before he came out. He came out twice and was accurate with his assessment. He ordered the part and came back later and replaced it. He was here maybe an hour on both occasions. The experience with Super Home has been good. We’re happy. I find it most appealing that almost no matter what my problem is, I can just go to one place. I don't have to go hunting around for service reps.

The reps were straightforward. They always answered questions. In one instance, things were a bit tricky. With our refrigerator claim, they worded it in such a way that it wasn't explicitly clear that unless we get a professional cleaning, the continuation of the coverage would be voided. I had to press them with some additional questioning until they admitted that it was true our coverage would not be there until I have that particular service done. The rep then wasn't exactly forthcoming. I had to get that out of him.

The experience with Super Home’s reps was good as well as with the techs. This last claim probably saved me money. It was an air conditioning unit that went out and they fixed it that morning. With Super Home, I don't have to worry about an expensive repair.

One of the major sources of stress in being a home owner is the ability to find capable, honest, and reliable repair workers. This can be a time consuming chore, where each service can be a hit or miss endeavor. Super eliminates this step in getting necessary repairs done around the house. They provide a streamlined process for hiring competent repair workers. I am very happy with my Super subscription.

The repair was done quickly, professionally and with utmost care. Would always recommend to friends, family, and everyone I meet. Fantastic from start to finish! Repairs included stove, plumbing, washer and dryer. Everyone was friendly and had great communication skills and follow through.

I bought my second house here in Arizona and used Super Home. I liked the package but I was not aware the fridge and the washer-dryer were not included. I have to make sure it's included the next year I renew. I'm starting my second year with Super Home. I started for the first time in January of 2022 and I liked that the service was really great. I talked to all the people that came to my house to fix things and they all tell me that Super is one of the best. They said they treat their worker great. That made me feel better. When I have a repair to do, they're really good at scheduling and taking care of everything. Now, I might put my third home with Super Home.

It is pretty easy to submit claims to Super Home. I do it on the app. I like the app. It takes a little bit quicker and easier because sometimes, when you have to call into a place, you have to stay on hold for a while and then you have to explain over and over again what you're looking for, and that gets frustrating. As far as the plan I have, I'm pretty happy with it. I know that there's a more expensive plan out there, but reviewing it, I didn't really need it at the time. Just fairly recently, I had to have my ductwork on my air conditioner redone. I walked up into my attic, and some of my ductwork was falling off. The tech who came did a pretty decent job.

Most of my needs were addressed with Super Home. Every time I have an issue, I call them and they respond quickly. Making a claim is super easy. You just go on the app and put in the request. The service providers are great too. They're very communicative and they address the problem. They are straight to the point and clean. The only thing is I would like for Super Home to have better communication. Sometimes I have to call in to get a status of a claim. If the technician needs to order a part, I have to call in instead of them letting me know.

I was able to submit my claim online and watch the process through the website. I was in the loop of where we were in the stage of being reviewed. The tech was great. I was pleasantly surprised working with Super Home as things were a lot better than my previous experience. I would definitely consider using them again in the future. Everything was handled in a timely manner.

Super Home has saved us a ton of money through the years. We have a mini-split air conditioner that every few months has to be topped off with coolant. The techs installed some valves that would prevent it from leaking so much. They were very thorough and didn't have many questions. I've been very happy with Super Home's service.

When I applied online with Super Home, I found it very easy. So far, their reps have been very good and the contractors have been top-notch people. I'm very happy that they resolved the problem and if it wasn't quite right, they came back to make it right.

I could not have had a worse experience with a home warranty than I did with Super. This service is astonishingly terrible. They do not at all, in any terms, cover what they say they will. When my furnace needed replacing, they said an appointment was scheduled for a repair and I have email documentation where they said they would replace my furnace. The appointment was never actually scheduled, and the contractor told me he had not heard from Super at all even though Super told me the problem was taken care of. From there, it took more than 30 days of me calling Super every single day, sometimes twice a day, just to get some resolution. They said they would cover a furnace replacement, but they didn't. I had to pay out of pocket. Absolutely horrendous and incompetent service. Please, spare yourself and save your money.

They fixed a few things and said they’d come back to finish and never did - Super never followed up - I’m busy with work - school - kids - I don’t have time to follow up and make calls, etc. - my phone doesn’t work well at work.

I used Super Home a few times in the first year, and twice in the second year, and then four times in the last two months. The service plan was helpful. The technicians have all done a great job. But one of my recent interactions required some follow-up, and the communication was a little spotty between Super, me, and the technician. The technician ended up coming out on his own because he said it was taking a long time, and I'm grateful he did.

Person who came was rude. Does not know how to talk to customers properly. Also reached out to you for other options such as another provider coming but got no response other than this survey. Will just call a regular plumber on my own to handle problem.

Overall our experience has been good. But twice I've tried to book something on your "Maintenance Marketplace" and it's not worked out. I waited around all day for my supposed appointment when in theory it was never "confirmed" even though I was given a date and time. I'm now waiting over 48 hours later for some form of communication on my 2nd attempt with the "Maintenance Marketplace" request. Under my profile it says "Scheduling started". We'll see what happens but I'm starting to give up on the Marketplace.

Of all the warranty companies I've used, Super stands out for their rapid service, great contractor connections and friendly support staff. Going on 3 years now and love having the peace of mind! Their packages are great and covers my pool and sprinkler system. Thanks Super!

I have coverage for my house and my cooling units and I've always had good luck with Super Home. One time, it took them forever to get a plumber out to fix a valve and it took more than a week for them to show up. But that was the only issue that I had with them and all of the vendors that they've sent have been very good.

This company will deny every single claim you present and provide no explanation. The claim service is terrible. The vendors they send for work will even tell you that this company has a tendency to deny claims without cause. I would not recommend this home warranty to anyone who is actually looking for coverage

We've used Super Home a couple of times and it's been helpful. We had a couple of plumbing issues where we needed to get our hot water heater fixed, and it was much cheaper than it would have been. They also replaced an O-ring on our toilet, which was nice and saved us quite a bit. We also had them take a look at a broken stove which we ended up not fixing because it wasn't covered by the plan. All in all, it's already pretty much paid for itself with the plumbing work. They've covered most of the things. There were just a few things that could be clearer in the coverage policy.

I have a claim that is taking too long and I'm still working on it. The contractor was incompetent. If I could find a guy outside other than the Super people, maybe it would have been done in two days. The Super response time is a little long. The initial appointment when you open a claim with Super, they come in and delegate it. Then they say, “Oh, we need to come back.” I give a lot of information on the claim itself. So at least I expect a turnaround of one week. But sometimes, it takes weeks. The last claim took more than a month and then this claim which I'm working on has been going on for two months. I'm not satisfied with the timing.

We've got a pretty comprehensive contract with Super Home and the information is available online. It goes into detail on what is and what isn't covered, and all the different additions that you can buy. For example, we have a second refrigerator so we have that for a few dollars. I've always done everything online with them for my claims and they've been really quick to respond. The only time there was an issue was when the timing gear of our oven went out and they had trouble finding a repair service for us right before Thanksgiving. But with the way things have been in the past couple of years, it was understandable.

I have an older GE Profile washing machine and it was making a horrible noise. Come to find out it was the belt needing replacement. Works good as new. Nice young man came out and took care of it. Super is great!!

We've had a few experiences. The first couple with great customer experience was exceptional across the board. Everything that we needed was resolved quickly. On the other hand, this last one has been appalling. We had a refrigerator issue which we logged on December 28th, and we just closed that claim out today. We had just got our fridge fixed as of 30 minutes ago. So, we’ve been without a fridge for 14 days. Not that that's entirely Super’s fault though. It was mainly zero follow-up and poor communication in terms of, “We'll get back to you in 24 hours.” We heard that four different times.

Thank you for all of your support with our home! You've taken good care of problems that arise and give us peace of mind! Your customer service agents have been friendly & responsive. We'd HIGHLY recommend SUPER to ANY homeowner!

I had an electrician at my house in early October. He worked for 2 hours and left without completing the job. I called super to follow up and they finally sent someone else in January to try to finish the job. He also worked for 2 hours and left saying that he would need to return to address the other electrical issues. Still not fully resolved and the follow up from super was very poor and not responsive to my urgent needs.

After my initial appt with a plumber, Super took 30 days for a review of my claim after recommendation was submitted by plumber. I'm used to waiting on the service provider in the past, but this time Super completely dropped the ball. I'm glad I didn't wait on Super to get my leak fixed, because I would have been waiting another month. Or I guess it would have become my job too to make sure Super was doing their job.

We have had nothing but great experience with Super Home Warranty. Have had them for over 3 years and they have saved us a lot of money and headaches. We have a 20 year old house and a husband who doesn't know how to fix anything. I recommend them to all my neighbors who complain that warranty services aren't needed.

Best warranty around, hands down. Beat Customer service and always willing to get the job done! From ease of calling to booking things on their app, they deliver every single time! I will take them with me whenever I go.

I have been a SUPER customer for 6 months now and the claims that I created were handled fast and correct. I received feedback within a very short time and questions regarding a potential claim were also answered immediately. The ETAs of the partners were accurate also.

I am a realtor and also a consumer. Not only have I gotten bad feedback from my clients but I have 5 open requests from over 1 year ago that are unresolved. I have emailed and called and can't get resolution. Even the marketing rep doesn't answer emails or calls. Very disappointed.

I purchased a plan when I bought my home in early 2022. At first, minor things were fixed. Then, my A/C unit quit during a heat wave in July. Super slow rolled the repair over 2 weeks despite me calling daily to escalate. We couldn’t take it anymore and ended up spending $11K to replace the A/C and furnace as well. I still have not had a close out from Super on this despite phone calls and emails.

Super Home has been good. Things got taken care of quickly when I've had any issues. Most recent was a pilot stopped running. They had somebody out in three days, and everything got fixed. It was a simple process, and I haven't had problems with any of their contractors. I’d recommend Super Home.

As part of our recent home purchase we required the seller to purchase the top of the line plan (“buyers coverage”) since the weather was still too cold to test the AC. We replaced all the appliances and remodeled so the only thing we needed covered was the AC. And of course SUPER denied the claim stating that we were in cahoots with the seller and that we had to have known it didn’t work!!!! Seriously???? We didn’t know the sellers (8M people in Chicago) much less engage in a fraud. These are serious accusations considering our realtors would have had to be in on the fraud!! We are now suing them. Cost of repair $6k.

Do not purchase a Super Home Warranty!!!! We have been without A/C for 30 days and the unit needs replaced. They are not replacing and using so many stall tactics. Worst company ever. I am a realtor and our company is contracted with Super. I will never recommend to my clients because of their very poor service.

These people are joke! They take your money and don’t fix anything. I’ve been waiting over 24 hours for an appointment to fix an electrical issue. They don’t care and the service is unacceptable. RUN!

I should start by saying g I am a real estate professional who has recommended Super to my clients. I WAS an advocate for them until it because clear they do not advocate for their clients. I have a Samsung fridge claim that has been going on for two years. Over 7 people have tried to fix but can’t. Samsung finally says the fridge is unrepairable. Even though super kept saying they just needed confirmation that it is unrepairable before they will replace it. I finally get that and now Super will not replace this even though they acknowledge it isn't working they will not honor their promise or responsibility.

Absolutely horrific. Submitted a claim for AC 4+ weeks ago and is not even close to resolved, even though it has been 95 degrees here with no air conditioning. They are refusing to cover repairs even though coverage terms clearly state that this is covered. CANNOT get a call back from management even though I submitted multiple requests to have this escalated over the last 2 weeks. They state 36-48 "business" hours for call back (what?!?!). It's now been 80 "business" hours, no call back.

Super Home warranty previously know as Hello Super, take 2 months to fix pretty much anything. Third party contractors are never available in a timely manner. HVAC system has a leak for 3 years and refuse to replace it, keep sending different contractors are until they get the right contractor to say something else is wrong, then charge us out of pocket to keep fixing the same repair over and over and over again. They basically find someone to claim it's a minor repair which equals patch work then a few months later it breaks down again. I am interested in starting a class action lawsuit, if anyone else has had the same problem please post.

My experience with Super Home has been good. I follow up after each appointment with my experience, which has always been positive. Sometimes, I don't think it's as easy to follow-up as needed, though. You get these texts, “Was service complete? Yes or no.” And all you can do is say yes or no, but you can't elaborate. One of the issues we had was four different entities had to come out to figure out our problem. Every time I needed to let Super know that the issue wasn't resolved, I didn't have an easy way to explain why it wasn't. It'd be nice if I could just track that one request each step and communicate with them on that specific step. But I was very pleased to see they stuck with me to help me figure out how to get it solved.

I love Super Home. I had one claim for my refrigerator and it was great. They sent someone out and they fixed it. The process was seamless. I would totally recommend them to anyone. They've been really great to work with. I love how they have a list of things that you should do throughout the year to keep up with your house stuff, like the HVAC, gutter things and stuff that I'm too busy to be thinking about. I was telling my friend, "They're like the perfect husband."