Super Reviews

If I could post zero stars, I would. I got a warranty through this company as the result of a home I purchased. (It was purchased by the seller.) I received an email that I needed to activate the account via online registration. They ask for a credit card. (Which I found very odd.) They then billed me for the full amount of the already paid for warranty. So, I had to make a ton of phone calls to get that reversed, but apparently the "Paid for" warranty cannot be used until I give them my credit card number again. So, I guess I don't have the warranty since I'm not willing to give them access to it again. Finally, this warranty company is affiliated to many other companies and gives your contact info to all of them. You will get endless calls from affiliated companies trying to sell you water treatment products, etc. My advice, do your research and perhaps make a better choice.

I have had a significantly negative experience with this home warranty company and would advise potential customers to consider other options. My experience has been characterized by claim denials based on interpretations of the policy that I found unreasonable. Furthermore, the time required to schedule service appointments after submitting a request was excessive. The quality of service provided by the assigned technicians was inconsistent and, in some instances, raised concerns about their professional qualifications.

By far the worst warranty company on the market. They will do anything they can to deny your claim even if you request a second opinion and the second opinion tells Super they are wrong, they will still deny your claim just so they don’t have to pay for anything. If I could give them no stars I would.

Purchased the Lux Cover, highest level of coverage at $2,400/year and recently had to repair or replace a microwave. Went through numerous calls to get my claim resolved, and after nearly a month took a cash out option to replace the appliance. Over time have been told that the new microwave will be installed by Super designated technician, but when called to schedule this service found there is additional approval needed since it is not an option with cash out. Must add that cash out doesn't cover any third party installation service. I purchased this coverage to have peace of mind and reasonable service when needed, big mistake! Absolutely not worth the money or time.

I am from Texas. There are two main reasons why I am an unsatisfied customer and why I will not recommend SUPER to anyone:

⭐ 1 Star. Absolutely Horrible Experience – Do NOT Trust Super Home Warranty. As a real estate professional, I regret ever recommending Super Home Warranty. I’ve spent two months trying to get my HVAC system fixed and instead endured delays, miscommunication, and blatant negligence. It started with a blown capacitor. The first technician sent by Super blew the fuse, and instead of taking responsibility, they made me open multiple new claims, pay out of pocket, and repeat my situation to every rep—none of whom seemed to understand or document anything properly.

Super is unfair in their contracting and will do all they can to limit any payments. Most recently an electrical issue occurred and the technician came to our home twice for the same concern within two weeks and super charged us twice even though the second time we had a complete power outage. This has not happened in the past with previous recalls and they unwilling to work with us or compromise at all.

I was with Nations warranty company for 10+ years with good experience before Super acquired them. My experience with Super has not been good at all. Opened a ticket for our Heater not working. Technician comes and tells that given the age of furnace it will need to be replaced unless we can find part (blower motor). Super's review department takes over one week to decide and place an order to buy the motor off Amazon which took one week to come and then after 3 days technician comes to put the motor and finds out it's a wrong motor. Meanwhile weather is below freezing and snow outside. It has been 3 weeks+ with no fix and I just spoke to a manager and his response was we are still looking for the motor and can't provide any timeline. Basically they do not want to do the right thing which is to replace the furnace instead of trying to find the part for a 24+ year old system.

Communication is difficult when I am talking to someone with not real good English and they talk too fast. I can't understand them. They took my sink basket apart then told me they couldn't fix the leak. Not in the plan. So I have to get another plumber after waiting over two weeks. Their app does not detail enough on the problem and left me confused. Sara is trying to help me. Nice lady. I really don't know where I am at this point. They have helped me really great before but not this time. I just hope I can get the disposal issue taken care of soon. Thank you.

Horrible company, we had no choice to go to Super, our previous home warranty company was bought out by them. We called Dec 23 at 7:30 am, it was 59 in our house, my husband called again later that day and was told calls are returned in 24 hours. The next day the call never came, he called them. We were still not given a service date, but told there are not many providers in our area (why weren’t we told this when they took over our plan?) I always thought a house without heat in cold weather was an emergency situation?!

Two people at Super told me that everything was covered on garage door openers. Guess what? Springs are not covered, although Was opposite what I was told By super representatives. I called to complain and was told by another super's Representative that I should’ve checked online what was covered and what was not covered. I didn’t. That was TWO PEOPLE TOLD ME THAT EVERYTHING WAS COVERED. Will be renewing? I have no idea. Probably not.

We did not have our AC unit working throughout this summer, and HelloSuper failed to fix the problem. We had to go through the heat wave in California this year (2024) and Super did nothing to help. They only procrastinated and sent technicians multiple times without addressing the problem. The funny thing is that the unit was checked by Super right before Summer. Horrible company, a total scam, stay out from them.

I’m very frustrated with the service I’m actually not getting from these contractors they have. $95 service fee. First, with my refrigerator, the technician never called or emailed me. I had to call to hear that I needed to defrost. The one that took my trust from them and surely will not recommend is the plumbing. My garbage disposal stopped working. Two no show appointments and the company E&S Plumbing keeps saying they came and no one’s home. They claimed to call and I never received any call or text to say they have arrived. I’m now waiting for the so called picture of my door they took when they came. No email as yet. I can find my own handyman and pay less. Super, I have been paying on time every month, now I need you to pay up and provide the service your customers deserve.

I could do that and then would have to wait another 30 days to be active, it would then be considered a Pre-Existing. I had no choice to pay $900 to get hot water or I would not be covered by Super Home Warranty.

I absolutely cannot conceive of anyone giving this company more than 1 star, much less 5 stars. My experience has been a victim of a scam. I was changed from another warranty company to Super without my knowledge. When I requested service on my hvac system, a service tech came fairly soon, then pronounced it repairable & needing to be replaced. He left & I couldn't get any human at Super to talk to me at all about anything. The only phone #'s I could find were recordings telling me to go to the website where I found no information.

I highly recommend Super. I feel comfortable and protected. Using the online app is too easy. I got a notification telling me who was coming in and what time. The service provided by the contractor was seamless. They told me what the issue was, that they would have to put the claim in through Super and they would let me know when they would come back to fix it.

I have used the company a few times and the experiences were okay.

When I signed up with them, it went fine. Their service has been great so far. My recent claim was for a garage door opener. The claims process was fine. Even when there was a delay getting the technician out, I called and they made sure that things got back on track very quickly. Once the techs reached out, everything went great. The techs were quick to respond and they kept me in the loop of how things were going. Having Super definitely helped with the repair cost, and I like having them as the intermediary to deal with the contracting company versus having to find someone myself.

Service started really great especially after COVID. They took care of everything. Then, it became a flight with them to get quality servicers at a certain at certain times and getting them to replace HVAC units instead of trying to repair them for a second or third time. Around '21, it became, "Okay, we'll book a servicer for you. But as soon as it's booked, it's now between you and the servicer from there on out. But recently, things have been better again. Some small plumbing stuff and we needed an exterminator a few weeks ago and we booked one through them through the marketplace. Those experiences have all been very easy and everything has been taken care of in a timely manner. Super since we're paying our $700-ish a year to offset that cost and it's just the smaller co-pay typically that we have to pay and maybe 5 to 10% if it's a big job of out of pocket costs for some things compared to having to pay for the whole job itself.

The service with Super this year is kind of frustrating. It took a while for action to be implemented for our issues. We had an issue with our washer, which took over a month and a half to resolve. It was frustrating not to have a washer for a month and a half. There was something with their technician. He came out and tried to fix it, and said he fixed it, but he didn't fix it. He lied, which caused more issues. They had to hire another technician to come out, which resolved our issue, saying he couldn't fix it. So, then they had to take note of him to process the claim of processing our cash-out to get a new washer. We did not have to pay out of pocket for anything. They were able to give us a gift card to Home Depot. It also covered the cost of installment.

Super is pretty good. My husband does the claims online and we get confirmations via email. The website is pretty easy to use. Within 48-72 hours, the home warranty always sends someone and they always fix issues with a microwave, laundry, washer machine, or AC. They always solved the issue. We've called them a number of times now. The only complaint I would is they don't have the service for the next day. Most of the other warranties wouldn't have either. Also, we've been with the warranty for four years and their price has increased over time.

Super had been fine up until one of the last times they came over to do my water heater. They sent out a company to come do the water heater. He said right from the get-go to take out the copper pipe. It was gonna be like $150 out of pocket, and I was like, “Okay. That's fine.” Usually, Super will send me a separate bill and charge me the out-of-pocket cost. So, they got with Super. Super sent me a bill for the out-of-pocket charge. I paid for it through the Super app. Then once the guy got finished with my water heater, he wanted me to pay him the out-of-pocket charge to him. I was like, “Wait. I just paid it to Super.” He was confused. I was confused why this man wanted me to pay him $150 cash when I had just paid it to Super. It was a big mess.

We're first-time home buyers and having Super has been convenient. It's a one-stop shop for coordinating home repairs. We primarily schedule things by the phone system. They've always been extremely helpful. Generally, it's been a very positive experience with a few exceptions of things that were either not covered or not covered fast enough or completely enough. The coverage has not always been as good as we hoped, but the staff has always been excellent and very helpful.

Super Home does what they say they're gonna do. I haven't had any problems with them, and they honored all the warranty work that needed to be done. For my plumbing claim, they replaced a sump pump that went bad. It went very smoothly. The techs seemed to be very competent. The cost seemed to be reasonable too.

Super has good customer service and they're very helpful. The claim experience has been cool. The turnaround time is usually the next day -- unless it's a weekend, then it's the next day they're open. If I submit the claim online, they send the email the next day, if not the same day of my appointment time. I would recommend them.

The service has been good. I had a refrigerator replaced two or three years ago. It was a high-end one and they gave me the full value, which was nice. The process was long and they double-checked it three times. But that was like 10 grand, so it was understandable. I've also paid out of pocket here and there but for the most part, they've covered the repairs and it's all been pretty clear. I wasn't surprised by anything.

When I had a problem with my AC, somebody came out and said, “Oh, I have to go pick up the part. It's under warranty.” I had to wait three weeks. I had to call Super every day almost for a follow-up. I also had a claim for the ceiling fan and I was told that it was not covered. The tech charged $85 and said, “As long as the fan is going, then it’s okay.” I told him that the light is a fixture in the ceiling fan. But he said, “No. We don't cover that.” So I called up Super to double-check and they said they covered that. The same people came back out. I was sent pictures online of fans to choose one. They were so chintzy that it was a good thing that I was able to put my glass fixture on to their plastic junky ones. So, that wasn't too good of an experience.

I would never purchase a warranty from Super again. They refused to finish a job they started. Promised to call me back and never did. Promised to schedule a service appointment and never did. Months of giving me the run-around. Buy your warranty somewhere else, anywhere else.

Repair man was courteous and completed the repair within a reasonable time frame. *I resent the fact that I am charged $100 extra on my plan because of type of Freon my unit uses even when I don’t Freon added every year. I feel that should be taken into consideration at policy renewal.

The contractors are usually very punctual. They are always knowledgeable and are able to diagnose the issue immediately. If they have the part it always gets fixed on the spot. Twice, a part needed to be ordered so it took a second visit. Superb work! I will continue to work with and recommend Super to my clients, friends, and colleagues!