Super Reviews

I was with Nations warranty company for 10+ years with good experience before Super acquired them. My experience with Super has not been good at all. Opened a ticket for our Heater not working. Technician comes and tells that given the age of furnace it will need to be replaced unless we can find part (blower motor). Super's review department takes over one week to decide and place an order to buy the motor off Amazon which took one week to come and then after 3 days technician comes to put the motor and finds out it's a wrong motor. Meanwhile weather is below freezing and snow outside. It has been 3 weeks+ with no fix and I just spoke to a manager and his response was we are still looking for the motor and can't provide any timeline. Basically they do not want to do the right thing which is to replace the furnace instead of trying to find the part for a 24+ year old system.

Communication is difficult when I am talking to someone with not real good English and they talk too fast. I can't understand them. They took my sink basket apart then told me they couldn't fix the leak. Not in the plan. So I have to get another plumber after waiting over two weeks. Their app does not detail enough on the problem and left me confused. Sara is trying to help me. Nice lady. I really don't know where I am at this point. They have helped me really great before but not this time. I just hope I can get the disposal issue taken care of soon. Thank you.

Horrible company, we had no choice to go to Super, our previous home warranty company was bought out by them. We called Dec 23 at 7:30 am, it was 59 in our house, my husband called again later that day and was told calls are returned in 24 hours. The next day the call never came, he called them. We were still not given a service date, but told there are not many providers in our area (why weren’t we told this when they took over our plan?) I always thought a house without heat in cold weather was an emergency situation?!

Two people at Super told me that everything was covered on garage door openers. Guess what? Springs are not covered, although Was opposite what I was told By super representatives. I called to complain and was told by another super's Representative that I should’ve checked online what was covered and what was not covered. I didn’t. That was TWO PEOPLE TOLD ME THAT EVERYTHING WAS COVERED. Will be renewing? I have no idea. Probably not.

We did not have our AC unit working throughout this summer, and HelloSuper failed to fix the problem. We had to go through the heat wave in California this year (2024) and Super did nothing to help. They only procrastinated and sent technicians multiple times without addressing the problem. The funny thing is that the unit was checked by Super right before Summer. Horrible company, a total scam, stay out from them.

I’m very frustrated with the service I’m actually not getting from these contractors they have. $95 service fee. First, with my refrigerator, the technician never called or emailed me. I had to call to hear that I needed to defrost. The one that took my trust from them and surely will not recommend is the plumbing. My garbage disposal stopped working. Two no show appointments and the company E&S Plumbing keeps saying they came and no one’s home. They claimed to call and I never received any call or text to say they have arrived. I’m now waiting for the so called picture of my door they took when they came. No email as yet. I can find my own handyman and pay less. Super, I have been paying on time every month, now I need you to pay up and provide the service your customers deserve.

I could do that and then would have to wait another 30 days to be active, it would then be considered a Pre-Existing. I had no choice to pay $900 to get hot water or I would not be covered by Super Home Warranty.

I absolutely cannot conceive of anyone giving this company more than 1 star, much less 5 stars. My experience has been a victim of a scam. I was changed from another warranty company to Super without my knowledge. When I requested service on my hvac system, a service tech came fairly soon, then pronounced it repairable & needing to be replaced. He left & I couldn't get any human at Super to talk to me at all about anything. The only phone #'s I could find were recordings telling me to go to the website where I found no information.

I highly recommend Super. I feel comfortable and protected. Using the online app is too easy. I got a notification telling me who was coming in and what time. The service provided by the contractor was seamless. They told me what the issue was, that they would have to put the claim in through Super and they would let me know when they would come back to fix it.

I have used the company a few times and the experiences were okay.

When I signed up with them, it went fine. Their service has been great so far. My recent claim was for a garage door opener. The claims process was fine. Even when there was a delay getting the technician out, I called and they made sure that things got back on track very quickly. Once the techs reached out, everything went great. The techs were quick to respond and they kept me in the loop of how things were going. Having Super definitely helped with the repair cost, and I like having them as the intermediary to deal with the contracting company versus having to find someone myself.

Service started really great especially after COVID. They took care of everything. Then, it became a flight with them to get quality servicers at a certain at certain times and getting them to replace HVAC units instead of trying to repair them for a second or third time. Around '21, it became, "Okay, we'll book a servicer for you. But as soon as it's booked, it's now between you and the servicer from there on out. But recently, things have been better again. Some small plumbing stuff and we needed an exterminator a few weeks ago and we booked one through them through the marketplace. Those experiences have all been very easy and everything has been taken care of in a timely manner. Super since we're paying our $700-ish a year to offset that cost and it's just the smaller co-pay typically that we have to pay and maybe 5 to 10% if it's a big job of out of pocket costs for some things compared to having to pay for the whole job itself.

The service with Super this year is kind of frustrating. It took a while for action to be implemented for our issues. We had an issue with our washer, which took over a month and a half to resolve. It was frustrating not to have a washer for a month and a half. There was something with their technician. He came out and tried to fix it, and said he fixed it, but he didn't fix it. He lied, which caused more issues. They had to hire another technician to come out, which resolved our issue, saying he couldn't fix it. So, then they had to take note of him to process the claim of processing our cash-out to get a new washer. We did not have to pay out of pocket for anything. They were able to give us a gift card to Home Depot. It also covered the cost of installment.

Super is pretty good. My husband does the claims online and we get confirmations via email. The website is pretty easy to use. Within 48-72 hours, the home warranty always sends someone and they always fix issues with a microwave, laundry, washer machine, or AC. They always solved the issue. We've called them a number of times now. The only complaint I would is they don't have the service for the next day. Most of the other warranties wouldn't have either. Also, we've been with the warranty for four years and their price has increased over time.

Super had been fine up until one of the last times they came over to do my water heater. They sent out a company to come do the water heater. He said right from the get-go to take out the copper pipe. It was gonna be like $150 out of pocket, and I was like, “Okay. That's fine.” Usually, Super will send me a separate bill and charge me the out-of-pocket cost. So, they got with Super. Super sent me a bill for the out-of-pocket charge. I paid for it through the Super app. Then once the guy got finished with my water heater, he wanted me to pay him the out-of-pocket charge to him. I was like, “Wait. I just paid it to Super.” He was confused. I was confused why this man wanted me to pay him $150 cash when I had just paid it to Super. It was a big mess.

We're first-time home buyers and having Super has been convenient. It's a one-stop shop for coordinating home repairs. We primarily schedule things by the phone system. They've always been extremely helpful. Generally, it's been a very positive experience with a few exceptions of things that were either not covered or not covered fast enough or completely enough. The coverage has not always been as good as we hoped, but the staff has always been excellent and very helpful.

Super Home does what they say they're gonna do. I haven't had any problems with them, and they honored all the warranty work that needed to be done. For my plumbing claim, they replaced a sump pump that went bad. It went very smoothly. The techs seemed to be very competent. The cost seemed to be reasonable too.

Super has good customer service and they're very helpful. The claim experience has been cool. The turnaround time is usually the next day -- unless it's a weekend, then it's the next day they're open. If I submit the claim online, they send the email the next day, if not the same day of my appointment time. I would recommend them.

The service has been good. I had a refrigerator replaced two or three years ago. It was a high-end one and they gave me the full value, which was nice. The process was long and they double-checked it three times. But that was like 10 grand, so it was understandable. I've also paid out of pocket here and there but for the most part, they've covered the repairs and it's all been pretty clear. I wasn't surprised by anything.

When I had a problem with my AC, somebody came out and said, “Oh, I have to go pick up the part. It's under warranty.” I had to wait three weeks. I had to call Super every day almost for a follow-up. I also had a claim for the ceiling fan and I was told that it was not covered. The tech charged $85 and said, “As long as the fan is going, then it’s okay.” I told him that the light is a fixture in the ceiling fan. But he said, “No. We don't cover that.” So I called up Super to double-check and they said they covered that. The same people came back out. I was sent pictures online of fans to choose one. They were so chintzy that it was a good thing that I was able to put my glass fixture on to their plastic junky ones. So, that wasn't too good of an experience.

I would never purchase a warranty from Super again. They refused to finish a job they started. Promised to call me back and never did. Promised to schedule a service appointment and never did. Months of giving me the run-around. Buy your warranty somewhere else, anywhere else.

Repair man was courteous and completed the repair within a reasonable time frame. *I resent the fact that I am charged $100 extra on my plan because of type of Freon my unit uses even when I don’t Freon added every year. I feel that should be taken into consideration at policy renewal.

The contractors are usually very punctual. They are always knowledgeable and are able to diagnose the issue immediately. If they have the part it always gets fixed on the spot. Twice, a part needed to be ordered so it took a second visit. Superb work! I will continue to work with and recommend Super to my clients, friends, and colleagues!

We have been using Super for more than 7 years and have had many good experiences with repairs and maintenance. Super helped replace our water heater a few years ago and just replaced our sump pump last month. Super also helps us with routine maintenance, like our furnaces and air conditioner but you need to watch the open and close date for those services!

Every time I've used Super, it's been quick to get a repair, and it's convenient to use the portal. We're keeping it for now because it's been a fairly responsive service as far as home warranty goes. My AC went out at the peak of the summer. They got us somebody to come out in a day or so to fix it. I've been happy with the service so far. If someone was looking for a home warranty, I would recommend Super.

Our AC unit has been out of service almost 40 days since August 17 with majority of that time above 100 degrees. We have paid over $1000 to Super Home and their representatives in the last 30 days of additional fees. After giving us a run around for over 3 weeks and having my family with two small children suffer they are now saying they won't pay for repair since they don't know what is the problem and since they don't know it cannot be wear and tear. So they want another $1800. Company rep Alicia promised to send us information but has not done it.

For the most part, I like Super Home. It's been an easy home warranty to work with, and they offer more than the average home warranty. I have whole house coverage, and I have an extra kitchen in the basement, so we had additional appliances. The application process was easy. I just got online and paid for it.

When submitting a claim, it's all on an app. It's easy. I can even take pictures and upload. I can call if I have any questions. They usually have somebody out. They send me who has picked up their claim. I can look them up and see how they're rated. I had one that didn't show up, so when they picked it up again, I called Super Home. I said, “I don't ever want him ‘cause they didn't show up and didn't call me. I waited around. I took off work.” They gave me who I wanted that I had used before. I like the first company that came out for my refrigerator. They were quick. It's one of the best appliance repair I've ever dealt with so I request them each time.

It was a little bit of a snafu because we had to have the application done. And as part of the paperwork was a contingency for the closing of the house we bought. We had to create an account, but then the paperwork wasn't coming through. And so, we had to create a new account and they cancelled the old policy. It ended up getting to the right outcome but it was painful. Other than that, we used their team to have somebody inspect our air conditioning and the techs did a good job.

I've been satisfied with their service. They've been very nice, courteous and responsive. They're very good about calling me back and letting me know that it's still being looked into and to be patient. I've heard some horror stories regarding some of these home insurance companies. But that was not my experience.

I have used Super a few times, and I've been very pleased with it. When I had a gas leak at my house, Atmos came and turned off my gas. The next morning, my refrigerator went out unbeknownst to me, and I walked through my kitchen in water where the ice had melted. I made a call and Super sent a repairman out and found out it was my compressor. Then they gave me money to replace my refrigerator. I put a little more with it than what they gave me because they matched my unit. But I like the water and ice on the outside of the unit, so I paid a little bit more than what they gave me, but I'm very pleased with them.

Super is always quick and efficient in finding quality companies to perform repairs. We had an AC issue during hot Arizona summer days so quick service was a must- and Super delivered! The AC company that came to our home was on time and provided great customer care and service; including quickly finding and installing a broken AC part.

I needed A/C repair and contacted Super. Service company So Cool Solutions was sent out to my property. I do not occupy the property. It is occupied by a tenant so I had to make special trips to the residence. They initially refilled the coolant and charged the compressor stating that the tubing was loose. This did not fix the problem. I called a second time requesting service because the system reverted back to not cooling. Both times I paid the required service fee of $95. A 3rd visit was required and at this time they looked at the interior unit and diagnosed a leak in the coil stating that they initially thought it was the outdoor unit. The repair required a replacement of the coil and once this was presented to Super you refused to pay.

Hello Super is really Super - Home Appliances + Services company. We have been using them for over 3 years now, and have received nothing but excellent customer service. Rachel at the home office is awesome, and all the technicians coming over are awesome. Thank you, SUPER. They receive my 5 star rating review.

In the last 3 years Super has been a Super choice for our home purchase. We have had work done on our stove, ice maker, AC, electric, toilets, and hot water heater. Service techs have been timely, friendly and seem to enjoy working with them. Our septic add -on service was my only difficulty since there were not any providers in my area. I had to find someone on my own, but they did cover the cost to repair. I find it to be of good value and the claim process via the app is very user-friendly.

They have failed to meet the (minimal standard) normal response time stated on their website to get HVAC repaired which is considered an emergency. It has been 9 days! during the summer under an excessive heat warranty.

Some of Super Home's maintenance portion of the service like the maintenance for the AC, the heater, the pest control for mice and insects don't cover much. You pay the 75 copay, but afterwards, they do very little. What they pay the company and what I pay is me paying almost everything. I had to put in a ticket for each individual insect that I wanted covered. We put in one for mice. What it covers is just five traps. I didn't need to pay $75 for that. For things like that, it's not worth it.

The service of Super Home has been great. It's the best scenario for a home warranty. We've had a great experience. It's been a minute since we've had to use them. We used them for a garage door, a microwave oven and the rekeying of our house when we moved in. The claims process was super easy. The techs had always been very professional and easy to finish the work. Only one time in our three years that we had to pay out of pocket. Somebody came to repair a pipe in the bathroom. There was a leak. There was another issue that I didn't catch. So, it was closed out. They just reopened a second claim.

Super offered me a very good plan and they're covering the things that I needed to have covered and I've been very happy with their service. Recently, I woke up and saw that my whole front area was flooded. I turned the water main off. It was feeding the timer and sprinkler system. I called Super and I told the lady that I talked to, "I'm pretty sure that this is covered under my plan. I just wanna make sure." She said, "Yes, it is. Absolutely." They contacted a company. They came out a day after I called and did the repairs. It's working great. I'm more than happy with the company that came out.

Technician was punctual. He diagnosed the problem and promptly repaired the issue. Throughout the entire process, I was notified of the status of my repair request, the arrival time of the technician, and a follow-up was conducted. This was one of the best customer service provider experiences I’ve had. I would highly recommend using this service.