Super Reviews

Super Home is doing as best as they can. The service was very professional. They were very expedient. I had to make an adjustment to my appointment, and the Super customer service line was able to help me out very quickly. So, it was good. First-time homeowners should be aware of the upfront charges that the company is gonna charge for whatever service it may be. For me, that was one of the bigger things with this company that really helped me out. They have good pricing, and they offered good services for people who just moved into a home for the first time as homeowners.

Our experience with Super Home has been fine. The couple of things that needed fixing, got fixed. Occasionally there was the typical insurance, like, “I'm sure this was a pre-existing condition. We’re not going to cover it.” Or some attempts to get out of paying, as expected from insurance companies. But otherwise, it eventually got taken care of. For our recent claim, the igniter for the heater wasn’t working. Toro Heating and Cooling were perfectly fine and helpful. I appreciated that they were able to finish it early because we had no heat. It was 2 degrees out. One time, though, I was trying to put in a request for something, and it requires you to put it in a specific category, and it didn't fit into any of those categories. There was nowhere to put it in. There was no other option.

It’s been a great experience with Super Home.

The contractor that we had for an electrical issue was wonderful. I don't know if my electrical outlets were old, but all the plugs were falling out of them. Super sent Keith out to replace all the outlets. I bought them and he replaced them. Keith was great. Super Home is a different story. They're a colossal pain in the **. They deny anything and everything like that's their MO in life.

We have an ongoing issue with getting pool contractors out here. We had one contractor come out and because there's only one spot to say what's wrong, I just put down the major issue but there were multiple issues that were wrong with the pool. The pool contractor didn't put those issues in. When I contacted Super Home about it, they said that I had to do another claim to get the heater looked at. They sent the same contractor out again. They looked at the heater and they wrote down the information incorrectly. They said that the heater wasn't working, which wasn't the case. The heater worked - you just couldn't read the display because it was burned out.

The claim submission process with Super Home is easy. I just do it on the app. A technician came out recently, and he was awesome. He was here like five minutes and fixed the door. I also have somebody come out for a ballast light and for a fan. He came out, cost me $89 and said, "Oh, well, you have to get these parts and then call me when you get them." If I knew what I needed, I wouldn't have called them. So I'm sitting here with no service. I've already paid the guy $89. Everything else has been fine. Everybody's been really friendly.

I am in the process of trying to get someone to come out and fix/diagnose leaking in my basement floor. They send out service people who are unqualified and irresponsible. I am still waiting to have someone come out while I have water seeping into my basement. We can't use any of our sinks, showers, toilets' without water leaking. This is absolutely not acceptable!

I love Super. We were given this service when we purchased our home from our realtor. It has been a blessing to have. As a new homeowner it can be very scary when something happens in your home. It is so simple to contact Super through the app, schedule a day and receive such wonderful service. I would and do recommend this service to everyone.

My tenants had issues with the dishwasher. I scheduled appointments with Super for repair without a long wait for the repairs. The techs were on time, courteous, knowledgeable and professional. This is the first time I've had a Super plan and I'm so happy I do! As a landlord, thanks for helping make things easier for me and my tenants.

Submitted my service request online. Technician came to the house two days later. He discovered I needed a new part, but was able to bypass the bad part so I would have heat in the meantime. Two days later the bad part was replaced. Job well done. Very pleased.

I was suggested to buy your home warranty for the first-time home so that I can request services for cleaning up or fixing minor issues at my new house. Super Home does not offer services for cleaning duct, adding pipes for radon, cleaning windows, checking gas fireplace. Also, Super home provides me a maintenance service for HVAC system. However, the home warranty won't cover the pre-existing problem for my old HVAC system. If the home warranty offers those services above, then, I will keep my home warranty for years. SK.

Communication is excellent, vendors are excellent, I can’t say enough great things about this company. I’ve had 3 home warranty companies and this one is the absolute best!! It costs me a little bit more than the others did, but the service is well worth it.

I discovered there was a leak the evening of 12/21. Opened a claimed on line. Next day I received an email to accept one of 3 different dates. I chose the next day. The leak was fixed on 12/23 before 4pm! Prompt and excellent service.

Super Home's customer service support has been great. I had a claim that was pending in the app portal. So, I called in, and I got this wonderful young lady. She was amazing. The claim needed to be approved by a supervisor. Within 30 minutes, she had it approved, she sent me the email that I needed, and then she called me to let me know. I saw the email notification, but then she followed up with a call. I really appreciate her. She gave great service. I appreciate it.

Our issue with the washing machine was never resolved. We are still waiting after 8 days without an answer from Super as to whether or not our appliance can be repaired or replaced. We've spent plenty of money taking our laundry to a laundry mat. Very disappointed and would not recommend this company to anyone.

Keeping my new home in tip-top shape might have been a hassle except for Super. With the press of a few buttons, I can summon a variety of skilled folk to come and help me out, and that's a lot easier than finding recommendations and doing that work myself.

We have worked with several home warranty companies over the years. SUPER is by far the best. In addition to their great customer service and great vendors when it comes to repairs, they offer tons of options for maintenance like HVAC tune ups, carpet and window cleaning, dryer vent cleaning and will even fertilize your lawn!

I had a shockingly bad experience trying to get my HVAC repaired over a 2-month period. Super subjected me to multiple contractors, became so unresponsive I was forced to call every single day, left me in sweltering temperatures, and did not connect me to the technicians when they repeatedly reached out to say they didn't have my contact information. The service was completely unacceptable.

This is our first time having a home warranty plan. Super was highly recommended to us by a friend who is a realtor. We’ve not been disappointed. The process for requesting a repair is simple. The approval for needed work is quick. We’ve unfortunately have had to request a repair twice now and both experiences were 4 & 5 stars. We would highly recommend this company.

I had a plumbing issue and doing the claim to Super Home was extremely painless. I just provided the problem with some photographs. Super arranged everything. Then the individuals who came out were really helpful, friendly, easy to get in touch with and exchanged numbers so I knew exactly what time they were coming. Also, they give you the window, so you can prepare accordingly. So, that makes it easy as well.

Super Home has been great.

The plumber that we used over the summer, kept rescheduling. Then it got past the time. The person, every time he was supposed to show up never showed up. Then he would call five minutes before the end of the window and say, “Oh, there's really bad weather.” I'd say, “Where are you? There's no bad weather here.” He said, “Oh, well, where I am there's really bad weather.” I said, “But you were supposed to be here.” He had ghosted us for 24 hours. I'd spent more than 24 hours waiting for this guy over 10 different times that he was supposed to show up. But he never showed up.

It used to be I could get somebody on the phone really easily with Super Home. But then there was a period of time where it was harder to get somebody on the phone, which is understandable. The app is easy to initiate the claim. We're happy with the quality of the people that come out and the variety of categories. We had one thing a while back. It was a ceiling fan that wasn't working. It ended up being confusing about what was covered and what wasn't. At the end of the day, it still wouldn’t work and we still didn't have enough fans so we ended up having to buy our own and get our own electrician to install. But that was a kind of a one-off. Everything else has been pretty favorable.

Every time we've dealt with them, it has always run really smoothly. The Super reps have always been awesome, really helpful and nice. Some of the services have also been really top-notch. Our furnace went out right before Christmas and we've got seven kids. It was really cold in here. The furnace guy came as soon as he could. They needed a new part. He said sometimes Super takes a while, and so he was looking for the part as well. He got it really quickly. He was personable and really helpful. Super Home has really been helpful. I’m not good at dealing with things. I have total ADHD. So just having to call one number and they sort it out, it’s really good.

Super Home is absolutely great. The water line inside the freezer door broke. In order to repair it, they would have had to replace the freezer door itself in order to connect. The condenser and compressor were bad as well. Super Home elected to go ahead and pay for another refrigerator. They immediately had the funds available on a Home Depot card. We bought a brand new one. It went pretty smooth, especially going through the periods of COVID. They were working remotely. It took about two weeks.

We had an outstanding service issue, and it was referred to the Super folks for further approval. I called them on Monday, and got a person on the phone who said they were looking into it and would get back to me within one business day. Meanwhile, I've had no hot water for a week. There had been zero communication. I finally bit the bullet and called the local plumber that I know to come in and deal with the issue. I will be asking for a full refund of my money. I've had Super service out to my house three times in the course of the year, and I get statements from them that said, “You saved $611.” But I haven't, because they haven't fixed my problem. I pay $75 a month, plus I pay a scheduling fee. So, I really haven't saved anything. They brought no value to my situation here.

Still haven’t received a central vacuum provider. I paid my 75.00. They sent out a electrician. Not his job. It was noted. I called sitting here waiting. They read the records and it was their fault. Still no company came to fix or look at my issue.

We had an instance with our air conditioner, and the claims process was relatively simple. We informed Super and then got the technicians out there to first look at the problem. They had to come back and fix it. It was relatively seamless and pretty quick. I was impressed. Everybody was first rate. We were very happy with about every aspect of the whole deal.

I have used Super for a few years. Each year I find Super is available to help me with home issues to keep my home in tip top shape. When I have had issues in the past I find their support to help quick, friendly, and prompt. From experience I do recommend being familiar with what is covered and what is excluded. Certain things are included that you wouldn't expect (ex. Carpet Cleaning & Rekey Service) and others are excluded (ex. basement foundation leak). Overall though I am very happy with my Super Home service and would recommend them to a friend.

I had active flooding in my house and I could not reach anyone from super. The next day, I was told a plumber could not get to my house until the following day. I needed to act fast so I called my own plumber to fix the problem. Super did not reimburse me stating it was not approved yet did nothing to try to help me find a plumber immediately. Super was very poor at reaching out to me to resolve this and I was never reimbursed. I’m not even sure why I renewed my subscription.

We had high hopes for Super, but we've been disappointed numerous times. Just the process of trying to get our water heater replaced was chaotic and we were given the run around so many times. The lack of communication and follow through was consistent with each person we spoke with. There was little empathy for what we were going through and not much give. We never felt "cared for". We always had to reach out to be kept in the loop. No one seemed on the same page, either. We will not be renewing our warranty.

There’s always long wait times for service (usually a week or longer). While I don’t expect next day, waiting a week for repairs oftentimes exacerbates the issue. Additionally when I reach out to the service company, they often will report no record of my appointments. This is an added inconvenience because I will often have to reschedule the service.

We've used Super to repair several things in our home, including our stove, dishwasher, and leaky toilet. All of the claims have been successfully resolved, but with the stove and the dishwasher, the repairs took a very long time. The repairmen who came out to look at the appliances didn't have the parts on hand to do the repairs and had to submit requests to Super to approve ordering the parts. There is often a breakdown in communication between the service person and Super during this process, with neither reaching back out to the customer to give them an estimate on when the part will come in and when the service person can come out to install it. During this lag I've had to contact Super multiple times to get status updates on the parts. It would be great if customer service could improve to better manage this communication.

Super has been a fantastic way for us to budget for emergency home repairs during our first time as home owners. We have been really pleased with the speed and responsiveness that has allowed us to report issues and have repair technicians sent to our home when issues arise.

Recently had an experience that required a separate service visit that was to be set up. I was told to expect an email confirming a new appointment. Two days later I call, since their online system shows my claim was closed (it was not). I am told the person trying to schedule is at lunch, but assured it was being worked on. A day later still no updates, emails, and still showing a closed claim (it still wasn’t). I called and dealt with an associate who was not terribly helpful or pleasant, and asked to believe that in 3 days of trying they have not been able to get an electrician to answer the phone or call back. I, without the leverage of a larger company’s resources, have indeed separately been able to reach electricians with a same day response so I struggle to believe this is the case.

I am very happy with my Super Home Warranty. In 2020 my furnace went out in the dead of winter during Covid. It was zero outside or close to it and we had no heat and of course it happened on the weekend. They first sent out someone immediately within 24 hours to see if they could get it going which they did l unfortunately boiler didn’t last because I needed a new part but it was sufficient enough to warm up the house and for us to get heaters.

The plumber says that he put a "bandaid" on my hot water heater and really needs to be replaced but the home warranty will not cover that expense. He foresees this bandaid only helping for no more than a year.

Super Home has been really helpful. The policies are what they are. So if something's not covered, it sucks. But every time I call them, they pick up the phone. I had an experience where they helped me get the claim worked out with the service provider. They’ve taken care of us. But I'm kind of frustrated about a couple of things they don't cover. I had a claim when my air conditioner was leaking, and they don't cover if your condensation drainage pipe is clogged. Even the service provider told me he's tried to get them to cover that. It’s a critical function of the machine, but they told him no.

Initially, I was a little confused about the claims process. But they had the website and I was able to get on and put my submission in, and they were very good. I do wish that there was somebody that I was able to speak with. Everything is automated. At times, I'm not really sure what my issue is. So I have to submit the claim, and then they charge me right away and decide to send someone out. But what if that someone is not the right person that I needed? I also wish that they would have it where you could talk to a customer rep and then they charge you. But overall, the individuals that they contract with have been amazing. I really like the companies that they work with and whoever's been sent out. My experience through that has been really good.

I needed help cleaning out my dryer vent. I didn't even know it at first, but I got a notice that the dryer vent sometimes causes fires if it's not cleaned. I scheduled with Super and got it cleaned right away. It's nice not to have to worry about fires now.

Super Home has been really easy to use and we've enjoyed it. The last claim we did was for our air conditioning that wasn't working and some cables broke on the unit. It got fixed in 24 hours.

Using Super Home has been pretty easy. I’ve had two HVAC calls and it was a different company every time but they were very straightforward repairs and the vendors were prompt. I didn't have issues knowing when they were going to come and both showed up within 15 minutes of the appointment. The first issue was the capacitor on the outside unit had to be replaced and the second was there was an issue with the inside control unit. The vendors had those fixed pretty quick and both were really cautious. They had masks and gloves on and we kept distance from each other.

My client rents her home to tenants and there is a lot of upkeep necessary, so a warranty made sense. I'm the property manager and lately, we've had to file plenty of claims. The majority of the claims have taken multiple visits from the service tech. We've filed 10 claims in the past year and we had two that went smoothly. Super Home closed and marked the claims as completed before the work was done. We had one instance where we were told that we were having an AC cleaned and the maintenance people allegedly showed up. But they never contacted me for any entrance information. Super Home closed the claim and collected their $600. But we never had our AC cleaned. That issue went on and was just resolved last year. Our tenants went the entire summer without their AC. The last claim we made was to have the boiler maintenance done. Unfortunately, that hasn't been resolved yet.

The technicians did a great job but the communication between Super Home and the technicians as far as when the service was going to happen, not so much. We had a repair that the technician supposedly sent in the request. Super claimed they didn’t get it and it was over a month later. It was only because I reinitiated.

Super Home’s services are going great. One time, I called to set the appointment out an they told me about the time the rep was gonna be out. He was quick and efficient. He solved the problem in 20 minutes.

We've filed claims and the process has been good and bad, depending on the claim. In one or two more years, we'll just be members of this warranty because now, we're maintaining our own home and we're finding our own people that we like to work with.

If you have a plumbing issue, sometimes that can be pretty urgent. But you can never get anybody out here for 3 days at a minimum so that kind of sucks. For example, our drain was broken, and that it was stuck on. The tub wouldn't drain. I looked for somebody on Super, and they came out, but it took them 3 days. We also had a leaking air conditioner. It had condensation in August of this year. I'm not ready to turn the AC off for three days. There is no procedure for emergency situations and it's a real nightmare sometimes. I've considered switching somewhere else that has some quick response track because there was something that couldn’t wait three days one time. I had to pay somebody out-of-pocket to come to do it instead.

We had a sewer line that was broken and it just got fixed. But it was expensive. My portion was over $2,000. I thought that Super Home would pay for everything and I didn't know that it was going to be that much. The technician told me that it was a root from a tree and it wasn’t covered. But then I've used them several times and everything’s been okay. I just had to call back to get the status and the service that they were going to do.

We had to get our outlets replaced. They were wired in such a way that our inspection showed them as wired correctly. When the electrician popped the box out for an unrelated reason, he realized they were not, in fact, wired correctly. He ended up putting in GFCI outlets, which are safe without requiring the ground. However, Super Home didn't cover any of it because it was a wiring issue. I told them that electrical is covered in the policy. They said yes, but that is only when it's insufficient capacity or overload. I was like, “Well, it's not that we're overloading the circuit. And it's not that we have insufficient power. It's that they're not grounded.” They said that it didn't count. But that didn't make sense. Then they changed strategies.

I'm not very excited to have Super Home because even though I have the premium coverage, if there is an issue with something and the technician comes and he can't identify in the first initial visit and things don't fully function, Super Home still requires to pay $75 for a second appointment and consider that as a separate appointment. I'm not really happy about it.

Super Home is more hassle than it's worth. There's a lot of restrictions on what's actually covered. By the time I end up paying the initial premium plus any of the additional co-pays, I'm not positive that it comes out beneficial. One time, we had an undiagnosed problem with our pipes. The team that was sent out needed to tear down some drywall to look at the pipes. Then I’ve spoken to somebody from Super saying they had talked about how the drywall would be replaced because it was in the process of figuring out what the problem was. But then in a subsequent call, I was told that was not covered from it, and so that was disappointing. It’s still open in our closet. However, I did have some okay experiences with them.

As soon as we were on board, someone gave us a call and gave us all the information, walked us through, and helped us set up anything that we needed help setting up -- whether it be cable security, any of that. Since then, we've filed one claim for pest control. We did it through the app and at first, it wasn't extremely user-friendly, but I'm not really the most tech-savvy person so that's part of it. I felt like a lot of the questions that I needed answers to initially weren't there. I called to make sure and I was able to get someone quickly and easily. The contractor that was sent out was on time and it worked out well. This is our first home warranty and in talking to friends, it seems cooler, younger, and easier to use than a lot of the older home warranty companies.

The people with Super have been very nice and easy to deal with. The only problem that I have is with contractors. Super Home subs a lot of the work out so they're at the will and the bay of how good of a contractor they get to do the job. The one guy we dealt with wasn't bad but he didn't communicate. It took a couple of weeks for him to change out the faucet which was fine but it would have been nice if he told us what was going on. We had to keep calling Super to ask and they would inform us and be really nice about it.

Three months ago, we had a dryer that wasn't working. Techs came in four business days but we had recurring issues. They came seven times trying to repair different things on it. Either they didn't know what they were doing or they were repairing the wrong thing. Finally, they submitted a claim and Super Home paid off the dryer for a new one.

The expansion tank of my water heater wasn't installed properly and we had a big leak. A company got the tank attached properly. They did a pretty good job. However, I had issues last year where our air conditioning unit stopped working and I couldn't get immediate service when I'm sitting in a hot summer. I had to call another company to make sure I had it fixed that same day.

We needed Super Home to replace our AC unit in the heat of summer in Texas, and it took them two months to get it done. Overall, it was an okay experience but we were frustrated with that particular experience. They should improve on their response time. And if they are gonna approve or not approve something, they should make that happen quickly instead of it taking a while.

It’s easy to request a service online from Super Home. But we’ve had some difficulty in terms of when someone comes out and services things that there has been one or two times where they haven't resolved the issue. It's been a little tricky to get further support and to understand how we communicate that we need it. We had a sump pump and it broke so we had someone come out and try to fix it. But we’re not sump pump experts so we didn’t understand that it wasn’t fully fixed. Then you get an automated email asking how the service was. I marked that it wasn’t okay and that we needed follow-up. But we never heard back from them.

The app is good. You go on it and do the claim. It's not that hard. But Super Home has changed a lot during lockdown and COVID. You don't get as much interaction service. It’s all online. You’re working from home so things are changing but it is what it is. It takes days for the contractor to come and sometimes, even a week or two. But it depends. In the summer, I had a sprinkler leak. All the sprinkler guys are super busy in the summer, so it takes them a little bit longer which is like all the AC guys who are super busy. You just have to be understanding. Everybody is in the same boat right now and contractors hard to find.

Having gone through the online process with Super Home was not difficult. The claims rep is the best I’ve used so far and the techs have been great. They've been professional, prompt and I don't feel like they're trying to milk money from me, like the ones from American Home Shield or from the other ones. The experience with Super Home was painless and easy. I'd like to see the concierge service come back but that's a COVID thing.

The capacitor on our air conditioner went out. We called on Saturday and the guys came out on Monday. They talked to me and explained everything. The only thing is that we never got anything in the mail saying what our coverage was. I had to get it to my Realtor. It would be nice if Super sent something in the mail or email saying, "Hey, welcome to Super. Here's how you do this." Just something simple because it took me a while to figure out which company it was. But we're happy with the service. We've used them three times now, once for a toilet, then the air conditioner, and the electrical issue too. We'll probably renew it.

I called Super Home and told them that the garbage disposal stopped working. They sent a plumber out, and he fixed it. I also had a leaky sink, and toilet, again, plumbing stuff, and the same thing, called them and told them about it. They sent plumbers out that fixed them. Everything's been satisfactory.

Super Home and their contractors need to make sure that they're on the same page with scheduling. The last two times I used them, Super sent me a schedule saying, "We're confirmed for this day and time." Then I was waiting around for the contractor to show up. I called the contractor and like, "Oh, we had you on the schedule for this day and time." They weren't synced up and that was pretty irritating. But in the end, everything's always worked out. Just a little bit of a waste of my time when the first appointment falls through.

I am grateful to have this service. They are doing a great job and recently fixed my broken dishwasher quickly. I don’t know a lot about repair, or even who to call, so I’m really lucky to have Super.

My realtor recommended Super to me when I bought my house. I’m so grateful she did, because it seems like everything keeps breaking. Super has been on top of it, which is a huge relief to me and my family.

My experience has consistently been solid with this company. They cover breakdowns in the home, but also offer a bunch of maintenance services that I never seem to have time to do. I’ve already recommended them to my friends, so thought I would post here, too.

Super is so much better than the other home warranties. I never knew that a home services company could be this responsive, but they are. I look forward to having them open in more places so I can share with my friends.

I have a buyer's policy that was included with my home purchase. This policy supposedly covers any problems we discover upon purchase that were not disclosed to us by the seller. The day we closed we went to the house to turn on the AC. We came back later and it was even hotter in the house. We contacted Super. Several days later they sent someone to look at it. This individual was hours late, not wearing any company attire and in an unmarked van and had no company credentials. However he did seem to know what he was doing. He told me the unit needed replaced and he also told me Super would not do anything about it. He tried selling me a replacement on the spot. He told Super it was working and needed no repairs, while still contacting me to sell a replacement.

Super did not communicate with us throughout the entire process. Super kept asking for more money but could not explain why they needed more money. It took a month and a half for us to finally get our 1 year old AC fixed. We suffered in 90-100 degree weather and Super could not be bothered to even call and explain what was causing the delays. We had to call every week to find out where they were in the process. I do not wish this service on my worst enemy, take your hard-earned money elsewhere.

Super Home has a pretty easy application process. If you already have an existing home, you sign up online and it's quick. If you're purchasing a home, it's purchased through the title company. Everything's pretty good and I renew my policy every year. Sometimes the contractors that come out are a little bit late or they take a little bit of time to get things done. Other than that, everything's on the super side. I recommend Super Home.

The one person that I have had come who was a locksmith was great. Since I didn't purchase the policy myself, I didn't have the login information. I had to call customer service to have someone help set me up with an introductory email and that was very smooth.

I've had several claims with Super Home. The most recent claim was for yard care, fertilizer and weed. I am rural. I'm an hour and a half from Chicago, on the Wisconsin border, about the same time from Milwaukee, and a little bit closer to smaller major cities like Waukegan, Illinois, and Kenosha and Racine, Wisconsin. Super has a few in network providers here. So, in the case of lawn care, I went out and found my own provider and got them hooked up with Super. I had a claim in on a Maytag washer, and they had nobody in network. That was the same thing for my refrigerator. They laid it on me to find somebody and then have those people come in and then they had to call Super to get authorization to do anything.

Super Home has been okay for minor issues. We've had our icemaker fixed. We had some original issues with the AC units and they sent somebody out and fixed them. The biggest problem has been HVAC and we have been trying to get it fixed for a year. We've had 10 appointments. Today was supposed to be the 11th appointment, but the contractor canceled and they are coming out tomorrow. But in those 10 appointments, three of which were canceled, and four companies they've sent. It has been an absolute unmitigated disaster with Super. They pick the companies, then the company comes out and diagnoses stuff. Then Super says they want second opinions. They send somebody else out, and the company diagnoses something, and then Super says they want a third opinion. They don't listen to what you say. They don't listen in phone calls. I've had rude people on the phone.

We have a mixed experience with Super Home. Their application process was very easy. The problem is it's very hard to get in touch with somebody if you have anything unless they call you. Also, it's sometimes hard to understand what they will do. The last time I had the AC done, a guy came, spent 20 minutes, made something, and was done. On the other side of plumbing services, they are very tactful when they come. When they changed the water heater, it took some time but it was okay.

Super Home has been great. We have a lake house in Wisconsin that we just sold that we were using American Home Shield and I think that Super is much better. The only complaint I can think of is that when it’s hot in the summer and if our air conditioning goes out, I make an appointment online and it still takes three or four days for a guy to get here. But other than that, of the seven times they had been out over the last two plus years, six were phenomenal.

We've had some continual problems with our air conditioning unit and Super Home just keeps throwing money into repairs and freon and the unit just keeps breaking. I don't think the contractors have a clue of what they're doing. Super Home sent out one person that actually was an AC person. He replaced our fan and did a really good job. But usually, they just send out these people that do all different kinds of things. They don't have any one specialty. They’ve been out here five times on my AC. This last time was the first time a technician ever went up into the attic to look at it. The whole issues that I'm having is the whole reason why I selected Super Home to begin with. I decided to go with them because they had an unlimited amount towards air conditioning and my unit is older. If you're gonna get Super Home for your large purchases like your AC, do not even spend the money because they're not gonna do anything to fully fix it.

Selected SUPER based on their tech platform and a referral. Over a week for a claim review, spent 4+ hrs on phone, declined claim. T&C shows it would be approved. Complete scam of a service, waste of money, and too much stress. Avoid at all cost. Save your money and put it into the new appliance you need. Don't be a fool and spend 10 days swapping out towels under your leaking water heater waiting for them to approve your claim. Juan was kind on the phone but calls were dropped multiple times after being told we would be assisted. There is no home warranty on the market that truly works well. We emailed the CEO as well and he never responded. Here's our review. Happy to provide feedback if you need but will never recommend Super. Emailing our real estate network to deter their clients from Super as well.

We signed up with Super in Nov 2020 in hopes of a high end experience to cover our home that we just renovated. We loved the idea of the concierge service and Super's promise of a better customer experience. NONE OF THAT HAPPENED. Every claim has been a hassle and required many many phone calls and weeks of waiting. Their providers are mostly incompetent and therefore there has to be a second opinion to correct the issue. I have two claims currently that still do not have resolution and one of them is over 3 months old. I have also tried to speak with a supervisor and or a customer experience representative. No response. I have also asked about the options to cancel my contract and no response (I have called three times and emailed 4 times). They even blocked me on Facebook when I commented with my experience.

Our homeownership have had some ups and downs but Super Home has been helpful during the more recent months during the pandemic times. It was harder to get through to their customer service representatives and that was sometimes frustrating. But in the end, they resolved everything to our satisfaction. There was that one time where it was more difficult submitting a claim. I don't even remember if it was a delay or something I needed to reach the contractor about and couldn't. But usually, it takes a day to get the appointment set like when our washer broke. On the next claim, I sent the email at night and the next morning, I had a confirmation of a time when a contractor could come out.

Super Home has been super easy to use and that's why we've extended for another year. I've had about five claims. It's an older house. The most recent one was for a toilet that was constantly running. We just put in the request through the app, and they scheduled the appointment and the person came out. He was a little late because of his previous job. But he did what he needed to do and fixed our problem relatively quickly, and then he got on his way.

So far, we've been happy with Super Home. In the last year or two, we've gotten our money back of our policy. And we’ve only been told the pre-existing condition thing once or twice. So, Super Home had at least split the cost with us, or spent almost twice as much as I have on the jobs. We have had to, say, pay $400 of a $1,200 repair, but Super Home helped us out every time.

I've had one visit that went well, which was a locksmith. Super Home covered that well. But the other thing is when we moved in, we discovered that the HVAC system had tons of problems, and the worst being that the main floor of the house was not possible to heat it during the winter. It didn't produce any pressure. I read the terms of coverage thoroughly, and I thought that I had a good idea that they would be covered by the warranty. It's a specific kind of system, and I repeatedly asked them to send out a technician who was certified to work on these systems. But they didn't do that. But not only that, they actually send out technicians who I looked up the companies that they were with, these companies were not even certified to do any work at all in DC. So, they send out technicians who were unlicensed to do work in my house, which was appalling. I told them that.

I use Super Home all the time and it’s usually for plumbing. The tech recently fixed my sink again. Our garbage disposal wasn’t working. He came in, fixed my sink, and my drain in the bathtub in my master bath. He was perfect. He answered all my questions. Every time they come out, they go above and beyond. Super Home's reps are super friendly and helpful. Every time I call, they try to help me out. This is the second time I’ve had an issue on my garbage disposal. Before Super Home sent somebody out there, the rep tried to help me fix it. He gave me instructions. If they can offer me ways to fix it before actually having to send out service, they do it every single time, and that’s awesome.

I generally submit the claim online and Super Home is quick to reply back and get a contractor. I've been extremely satisfied with the contractors that have come out. They've been very good, reliable, polite and courteous.

Super Home has been very convenient. I've had little difficulty, in the beginning, not knowing if I cannot really call them to try and communicate. I'm not computer-savvy. So that made it a little difficult and frustrating and I almost broke my contract with them. But they worked really hard in a couple of situations for me when the repair person wasn't being too cool. I would never recommend the company that was sent out to work with my refrigerator. But the plumber from Pauly’s Plumbing has been absolutely wonderful.

The application for this warranty is quite easy, but the service sometimes is not the best. The follow-up with some of the persons that are working for Super can be improved. We have been dealing with the washing machine for almost two months and the issue is still not solved. We have two different technicians. I had five visits from one technician. Then I had two different visits from a second technician. Still, it is not working properly. I would like some answer from Super at some point saying they cannot sort out this issue or they cannot get a solution and that they recommend buying a new appliance. Having in the middle of a pandemic, people coming on frequent basis to my apartment with my wife pregnant is not the best situation.

If you have a choice between using Super or setting your money on fire, set it on fire. We had an issue that persisted through multiple years and contractors with Super regarding our HVAC system. Their contractors would basically tell us the system was trash and didn't work efficiently and would need replaced but Super wouldn't do anything unless it was basically on fire (though that's not covered either). They would make band-aid fixes which they said probably would not fix the overall problem. They were correct and finally this year the tech said the blower and heat pump weren't compatible something I feel should have been covered during one of the multiple other visits. This of course is NOT covered by Super! So 3 years of Super, half a dozen or so visits by their tech contractors, and we are finally told the system will never work right AND probably never has and saddled with replacing the system ourselves! Complete garbage!

I booked six different appointments with six different vendors and they said that all my issues were preexisting conditions so I ended up having to pay $75 for a lot of that. That was kind of a bummer. Other than that, I liked everything. Super Home also offered a concierge service through which I can have someone come in and install ceiling fans, do carpet cleaning or rekey my front door. They gave me a credit for that. It was really nice as those are items someone would wanna do when they move in. The offer gives a big discount on those services.

I heard that Super Home Inc. was responsive and that they were quick to get you the systems that you needed. I applied with them and the process was fairly easy. So far, my experience with them has been good and I haven't had any issues. But I was not aware that when there was going to be a premium afterwards. So the plan itself is the price that they've showed on the plan packages and I wasn't aware that anything that's covered under your plan, you still have to pay an additional $75 each time you set something up. That is a little frustrating because I would have liked to know that that was going to be the case beforehand as I would have thought twice about signing up.

The contractors that have come are okay. They get their job done. The best one was the locksmith. I just had one electrician that did a horrible job. He left my attic in there and said he was gonna come back. Anytime I called him, he never picked up after that. Overall, Super Home is a pretty good option.

It was easy to request service through Super Home. But it takes quite a while for anybody to respond to requests through the notes part where you ask a question.

Super Home sent someone who rekeyed our locks. The tech had a mask on the whole time. I did the claim on their app. It was easy to use.

I had to fix my dryer that was taking three to four hours to dry a small load. Super Home was very helpful and expedient. They responded immediately and had the tech come within a day or two. He replaced the coil and now everything is functioning better. I'm very satisfied with my Super Home plan. I definitely would like to continue with them. They have exceeded my expectations.

The choice of contractors has been great so far and the turnaround time has been wonderful. I've already spoken to other people about Super and sang their praises. I've also got another buddy who's gonna buy a house in the next few months, and he's already on board to sign up with them.

I filed a claim and so I logged in, put a ticket in, told me when to expect a repairman, and things went smoothly. The repairman came out and was very professional and friendly. Diagnosed the problem very quickly. It was resolved pretty easily so that was great. It was reassuring and convenient.

We used the lock change provision in our policy and that went quite well. The tech called to say when he was going to be on his way. I was very satisfied.

The application process was really fast and very easy. I did that online. I also had to call to make a change and they got it done really fast again. They were always professional. I'm very satisfied with my plan. I’d tell family and friends how fast they can get this done and get not only a quote but to get it all set up.

I had a humidifier that was leaking. Super Home sent out techs and they checked it out. They told me the SOLIMIDE on the humidifier was bad. Then, they rescheduled and put in a new humidifier. It wasn't covered under the warranty, but they did it. Their claims process was very good and the techs were excellent and professional. They also cleaned up the place.

I used Super Home's locksmith service where they changed the locks. I also had carpet cleaning service through them. My experiences were excellent and the services were scheduled within a few days.

I like that Super Home had the concierge service and the maintenance things. We're going to need our gutters cleaned eventually and that was one of the things that stood out to me, since they offered that. We got the house rekeyed after we closed and their claims process was super easy. But I'm still a little confused with my pre-existing conditions, on what is covered and what is not. Other than that, I also want to put in another claim for our dishwasher and a few other things.

I liked the feedback of Super Home I received from my clients. Some of them liked it, some of them didn't. It’s a little expensive but I liked the response time and willingness to send people who are trying to make the repairs. I put in two claims. I was not happy with the last claim I put in but it could be the weather. Other than that, it was prompt. They sent the vendor out in a respectful time and they did what I asked them to do. I'm happy with them.

I've been very pleased with Super Home. It was really easy to communicate with them. Everything was done via text or email, and then they would call to set the appointment. I didn't reply to an email and then that delayed my process. I replied to myself 'cause I have forwarded it. So I was an idiot. They called a week to check in if I wanted to do the service or not. So thankfully, they did or I would have just been angry.

Super Home offered more than what the other places were offering. The application process was just going online, filling out all the information and signing up for it and then just paying the monthly fee to get it started. Everything has been fine, so far.

I had an excellent experience with them. Their reps were very helpful. They helped me with what I needed and got me what I needed right away. When I first called them, they told me to install the app or go online, which I did. I requested it all via the portal. So it was seamless just through my phone. I didn't need to talk to anybody. The appointment was confirmed through that and emails. The appointment I set the date for was when the locksmith came for the lock. It was very straightforward. The locksmith was good. He did a very fine job.

At the time that I signed up, Super Home was a good home warranty to go with. I called the representative and signing up was easy but I'm not at all satisfied with the plan and I would have needed it to be explained a little bit better. The claim that I had with my hot water heater was not covered. We're not pleased with the technician that came out nor the charge that was charged to me for him just to come out and take a picture of the hot water heater. My very first experience with the young lady that I spoke to about my hot water heater was terrible to the point where she hung up on me. I was not happy with her. The second gentleman that I got in touch with and explained my frustration to probably got an earful but he handled it very well.

The only issue I have is this ongoing furnace thing. And they have found every reason under the earth. The first person who came out to see it said that it needs to be replaced. And ever since that guy said that, they've been sending people who say it doesn't. My heat would be at 70 when I set it, and then I wake up it would be 50. The contractor kept saying there was nothing wrong with the furnace. I said, "How is it possible that there's nothing wrong with the furnace?" Super Home had a guy who told me that I had to have all of my ducts cleaned to fix it. And then the ducts cleaning people said, "You do know this isn't going to fix your furnace." At this point, it seems to be working okay. But it is a 22-year old furnace.

I first heard about Super Home from my brother-in-law. All the reps were good. My experience was seamless. I referred my dad over, and I got that. His went through to me, and I got notified. However, I referred a couple of people that I didn’t get the $100 bonus on. I never got notified. I never got them and they're not on my account. Other than that, Super Home is the best home warranty I’ve had.

My company found Super Home and then suggested that we use them. Morgan is my rep and she's amazing. She's really on top of it and knows a lot. She's also been very responsive, which is very refreshing. Obviously, their management team is highly trained and highly skilled. They provided great service for my clients. But the customer service people are a hit or miss. Some aren’t very well-versed and have given wrong information about policies and whatnot. But some are great. It's just not consistent. They're just not there. That's frustrating because they're the ones that my clients, who I refer them to, see as a primary point of contact.

I've had a great experience with Super Home. However, sometimes, when calling, it takes a while to get through or you couldn't get through at all. But the service has been phenomenal. They've covered quite a few things that I've had them repair in my house. They fixed our AC. We also had our carpets cleaned and we have had it cleaned before with the other company that we were with. The guys that came, the SuperScent, did the most incredible job. We have six dogs. There were some areas where the carpet was dirtied and they made it look like new again.

I took a chance with Super Home and went by word of mouth that I didn't subscribe to the try-to-get-out-of-every-repair-you-possibly-can plan, which was what my prior experience had been with two other companies. The price just seemed reasonable as well. I can go online or I can call to submit a claim. This last instance, I went online, and the earliest someone could come out was Tuesday, which wasn't gonna work for me. So, I called, and they were able to get me a better schedule. They were very willing to listen to my plight and make a better decision than even the computer could allow for. Super easy and very accommodating.

Super Home is a relatively easy process and they make the homeownership and repair process easier. I'm satisfied with it.

We've only had Super Home for almost six months, and so far, so good. I'm very satisfied. I don't have any complaints or anything.

Aside from recommendations, I liked what Super Home had to offer. I was impressed with the claims process. I went online and scheduled the appointment. Texas is under brutal freeze right now and our heat was out. We needed heat before Monday and I when I was able to call the contractor that they had scheduled with, they were nice enough to go get us in that day. The guy came and fixed the problem. Super Home should make sure they are known. I didn't even know about them until I asked other agents within our office. Those other big companies that aren't as good are what's being thrown at people right now.

I called the company when I needed a rekey done. I couldn't figure out how to log in to the app. The rep said that she was our on boarder, and that the title company hadn't given them our contact information. So she was waiting to get our contact information. So it was just a fluke that I ended up calling her. The tech that came out for the rekey did awesome.

We had Super Home come out for a couple different things. They've been helpful. It's just it's hard to tell sometimes what's covered. One time, I did try to call to see if something was covered with a plumbing issue that we had, and they couldn't give us a direct answer. It would be helpful to know like a specific list of what's covered when you call.

I was referring Super Home to other clients and then decided to use the home warranty for my home as well. Doing claims has been pretty simple. Only thing that I didn't like was on one of the claims, when the rep got here, he said one of the items wasn't covered. I ended up having to pay an additional amount. My air conditioner was like dripping excess water on the side of the house. He did something and it wasn't covered. I had to pay like an additional $100 and something for him to be able to complete the job. So, that was a little disheartening. I had purchased the extended stuff that I needed. So, if there were any additional things that needed to get done, I purchased that extension part of it as well, and it still wasn't covered.

I had an issue with the hot water heater and the technician fixed the valve. He was great. One of the things I liked about him was he explained to me the process for why they weren't going to repair the whole water heater. While I disagreed with the decision, I understood him clearly. He said, "This is what the company calls criteria for the full replacement. It doesn't meet that criteria." So he did everything he could. His explanation was helpful. But the locksmith who came about a month ago came slightly ill-prepared. He was supposed to provide keys in addition to changing the locks and he only had two. So for seven locks, we only had one key for each. But overall, Super Home's service was good.

We've had to use Super Home twice for two issues. The First time, there was no problem. But the second time, we were extremely dissatisfied with them. We had a sewer issue with some sewage in our basement and they said they would reach out to someone to get someone scheduled to come in. But four days later, they had no one scheduled and they still charged us the service charge. Had I not noticed it on my credit card statements, nothing would have been done. I understand their policy of making sure they get the charge on file for whatever reason, but I see that as pretty unethical. We canceled the service request and demanded a refund. We had contacted someone else to take care of it and it was fixed right away. So, we didn't even go through the Super Home system because it was pointless.

I had a plumbing issue and the tech came out and fixed it all while he was there.

It was easy to get through when I had to file claims. It's fairly straightforward using the app. But the rescheduling could have been a little bit easier. I had to cancel the appointment, get a refund, and then reschedule again after that. Also, it’s a little on the expensive side to have all the other options that the mother companies would provide.

I liked everything Super Home offered. It's been too good to be true, so I was a little cautious. If I found them on my own, I wouldn't have trusted that everything that was there was so. A friend of mine referred me and having a recommendation helped to sell it. I initially called and spoke with someone who answered all my questions then I filled out everything online. It was quick and straightforward. The rep was very good too. She was very informative. I had a lot of questions and she answered everything honestly, very detailed, and she helped make me feel at ease with what I was reading was true.

We've had some maintenance done when we had some water dripping out of our humidifier and into our furnace. We had a tech come out and look at it, and he cleaned it and found the issue. We've got it resolved, so it was good. The tech was very professional and personable. He was very good overall. The only thing right now, some of the services are unavailable due to the quarantine. That's a little unfortunate, but understandable.

I've done one claim and it's been very easy and smooth. The contractor was good quality too. I was impressed by them. I'm very satisfied. It's been a good experience, thus far. I would definitely tell people to highly consider Super Home.

I always wanted to protect all my appliances against any failures. I already had some plan earlier, but someone recommended that Super Home is awesome. I joined that through the app and processed it online with the reference code of my friend. That way, it was better too. I'm very happy with my current service plan right now. All of my home appliances are covered as a part of the coverage. Most of the things are a couple of clicks away as well. I go on to the app, select the service and the appliance, put the make and model of it and submit. The contractors are good. They are very timely and they proactively communicate. So far, it's been a good experience.

I'm a Realtor. Super Home had a rep come out to one of our classes. I wanted to try them out to see if I wanted to refer them to clients. I signed up for a year and left my other one, Landmark, to try Super Home out because I liked what the guy said that Super Home did. I was satisfied with the plans offered but I, unfortunately, have not had the best experience. I have not renewed as of yet. I'm still waiting for something to get wrapped up. I've been trying to get my dishwasher fixed since November, and it's still not. I find that the problem is the communication. Every time, I've had to be the one to follow up. My case manager has never reached out. They've told me, “Oh we’ve left a message. Your case manager should be calling you. He should be calling you.”

I used Super Home for an air conditioning service and it wasn't a very good experience with coordinating the date. In the location, I go in, and I put the date and hours that I prefer. They request slots and when they answer back, they just put the one that they want and then you have to start calling them to tell them if it's not in your options. You give three alternatives, so stick to one or don't give them. They put one that I was not going to be here. I called and called, and when finally I got someone, I explained and they changed the date.

Submitting a claim with them was very simple. I went online and filed it. They sent somebody over and took care of it the next day. I have this warranty on my rental property. When we set my account up, it was on my credit card. So, when my property manager wants to do something, it charges to my card, where my lease has it. The tenant’s paying for the service charge, so I can't do that. They should let a third-party pay for the service call versus the owner of the property.

We've had several claims with Super Home. They paid the first claim with no problems. The second one, we had to have three contractors come over before our refrigerator was fixed properly. Then we had the issue with the furnace. We also had what appeared to be mold in our icemaker and they refused to completely fix that at all. Recently, we had a gas leak in our house that they refuse to repair for six months. We went round and round with them. They finally replaced the furnace but not after many phone calls, many people in my office getting involved, and many people going up the chain of command over there getting nowhere. I was having to pay for an independent contractor to come out and verify after our gas company had already tagged it and said we couldn’t use our furnace. It was awful. As a real estate agent, I will not refer Super Home to any of my customers. We have not had good experience with them.

I heard Super Home wasn't terrible. I called, they asked me a bunch of questions, and I answered. And then, they took my credit card, and that was the end of it. It was easy. The website is great.

My friend is one of the business owners. Also, I've had a lot of experiences with different home warranty companies and they were the best. Everything has been very good. Super Home is very easy to use, and I have recommended them many times.

I was satisfied with the options that were offered to me by Super Home. We put in a claim for a plumbing issue. I did it on the mobile app and then got a confirmation. The contractor contacted us and scheduled the time. It went smoothly.

I ended up calling Super Home because we didn't have some of the pieces for the water leak outside. They said they don't cover that. But when I needed help, they were helpful.

I've always had good experiences with Super Home for clients so I used them for myself. I have two policies with them. One for the house I live in and one for an investment property, and I've had them come out for both. The techs were all great. They came out on time. They did exactly what they said they would do. There weren't any surprises, so I was very happy.

When I first bought my house, I was with a different home warranty company. I became a realtor and Super was one of the home warranty companies that was on the list of different home warranty companies that we would send to our clients. My broker vouched for them too. My clients were always asking me for different options for home warranties and I would send them about four or five of them. About 80% of the time, they would select Super because they like the price and the package. When I went to renew my home warranty, I decided to go with them.

So far, so good. I had an AC leak and it turned out that it was a pipe that overflowed. The guy was good and very nice.

My realtor uses Super Home. I have a rental house and she manages it. She said, "Let's do this. It saves us a lot of time and effort." I price checked around and the money wasn't different but what was different was Super Home's service was better. What they cover is better than what the other company does. I called up at one point during the application process for something I didn't understand. I talked to some girl and she absolutely knew the deal. She was able to satisfy me right then. I've only been using them for three months and so far, I've been happy. If somebody asks me about it, I'd say, "I'd buy it again and I'd recommend you buying it." We're on a repair right now for the washing machine that's a callback so we'll see how happy I am on that one.

The application process at Super Home was super easy.

I liked the app of Super Home and I liked the maintenance part of it ‘cause they have the options for maintenance stuff. The application process was fine also. I did one claim this summer for my AC unit. I was underwhelmed by the service I was provided. But it was also the peak of summer in Arizona. It took longer and the guy had to come back out a few different times. Then, it was hard for me to get ahold of anybody at Super. Their tech was telling him it was finished, but it wasn't. Then, he would say he was on his way, but he wasn't. It was a few different communication errors.

My experience with Super Home was super efficient when I submitted my claims. I like the ability that within the app, it sends reminders of different things that you should do to keep the house together, some of those things that you forget. I like everything being streamlined and easy to get to. They're trustworthy and simple too.

Super Home is a good company. It's reasonable. I had a garbage render repair recently and they took care of it in a couple of days.

Super Home had maintenance items, like the yard weed control, which I was interested in. So, I thought that would be better for us. I did the application process through the website, but I did it wrong. When I went to the website, it ended up charging me for the full year. I had wanted to do the monthly payment, so I had to contact them to try to correct it. They were extremely courteous, friendly and very helpful.

I've had some issues with Super Home. Recently, getting ahold of the customer service has been challenging at times. I'll be on hold for 20 minutes, and then I talk to someone and then I get disconnected. I've had that happen to me several times, which is very frustrating. Regarding submitting a claim, it's fine if it's just one item. But if it's multiple items, then it's challenging. They need to figure out a way to improve it so that we can do multiple claims online.

Submitting a claim with Super Home was really simple and convenient, so that was nice. We had somebody come out ‘cause we had issues with air conditioning.

Everything is going pretty well now. We just finished a long sequence of visits that got our heating coil working. It took about four visits over several months to kind of isolate and deal with the issue. We had a coolant leak on our heat pump so we had someone come out first in the spring. They decided that the most expedient thing was to top it off which was fine. In the fall, we started having issues again. We had someone come out and they said, “You don't have a leak and everything is fine.” We had our own contractor come and take a look and they said, “You’re light by two pounds and you definitely have a leak. They put that in then it worked for a bit.

The customer service reps are horrible. It’s easy to get ahold of them but they're not accountable. They're not really responsive. They're not good at following up. Every time I call I get a different story. It's like you're starting all over again when you're trying to follow up on a claim. I never got any calls. I was always the one reaching out because they wouldn't provide me any updates. They could have better customer service and follow-up instead of waiting for the user to call back in, and not following up on the actions that they said they were going to complete. Overall, they have a great concept but poor execution.

The application process was very simple and straightforward. The one problem I had in the beginning was that the maintenance part of it was not being offered and there wasn't any discount for not having that. Because of COVID, they stopped some of their maintenance plans but they didn't discount it. I've put a lot of clients on it, and I've also used it myself. I'm happy in general. The only thing is that when I've used the maintenance, I didn't get any written report at all, and that's the only thing that I've needed on my rental that I have. I looked online and I couldn't find a written report. I got a verbal on one and the other one, I didn't even get a verbal report. I asked the tenants if they came and what they said. So, I got the information, but there wasn't very good reporting done.

I started out purchasing Super Home for clients, whether it be for a listing or a buyer gift. Then I decided to buy one for my own home over the summer. The application process was really easy because I already had an account set up. So I just went into my account and set it all up online. I got the most comprehensive and the best fit for my particular home. I live in a condo, so I didn't need all of the extra upgraded stuff that they had. My experience with the actual vendors that come and do the work has been great. I did have a couple of hiccups with one claim with the customer service department, through Super.

I've submitted a few claims and the process was easy. I have communicated with them through email because we kept missing each other. But once I got to talk to someone, they were very responsive. They are fabulous. I'm going to keep them and I will be recommending them to my friends and family. I've recommended two people to them, and they both signed up recently.

We called them for the air conditioner and they fixed it. Everything has been fine. I'm very pleased with them.

I do my claims online and it's very simple to do. Everything was pretty good.

My property manager was familiar with working with Super Home. So, I picked them and talked to an associate first. Then, I looked at the policies and filled out what policy would match my needs best and I went with the most common one. There weren't many options. There were just options based off of the size of the home, then you tailor it to your needs. As a first time home warranty buyer, it was a little confusing but that might just be my lack of getting one before.

I had trouble getting a hold of someone at Super Home Inc. right around when one of their offices was closing. It's very confusing to find someone available after hours. I almost canceled my plan right then. I don't think they have enough coverage there for the right people in the office to make a decision and I do not care for that. Also, when we needed them for an actual service, someone wanted to come to our house not wearing a mask which was terrible.

The application process was easy and simple. I just contacted them and told them I wanted to join, and they sent me the paperwork, I filled it out, sent money, and that was it. Recently, somebody came out for the AC and the process of submitting the request was fine.

We had some plumbing issues. Submitting the request with Super Home was simple. The claim experience went fine. The techs came out, did the work and left.

We bought a new house. We closed on a Monday and I bought Super Home for that one. My wife is a Realtor and we have heard good things about the warranty. We did a little bit of homework, and decided to go with Super to give it a try. We're very happy.

I had my heater checked since it's starting to get cold. Super Home sent somebody out and they checked it and they said everything was fine. They found one electrical wire that they said was put in incorrectly. I asked the tech if that was able to be corrected because on my plan, I can update something that was done wrong. He said he wasn't sure. But my heater is on, so when it gets cold again, we will be good. So far, I've been pleased with Super. They've been very responsive.

We have four places covered by Super Home. It has been nine months so it's still new, but we have had six claims. They have a phone app and you submit a request on there. As long as the request is standard, it's smooth. And depending on what the request is, depends on how quickly they come out. If it's something like if it's 100 degrees outside and then the AC breaks, they get somebody out a lot faster than if it's not a huge emergency like the third toilet in the home is clogged.

About a month and a half ago, we had someone come out for my HVAC. They did what they were supposed to do and it was pretty good. It was good customer service and fast. If I had any questions, they were there to answer. They're quick and that I don't need to do much for them to come out. Usually, I can just call and tell them the issue and then they come out, and then they just fix the issue. If I have any further questions or any other issues, they're willing to come back out. So I really enjoy that part about them.

I'm very underwhelmed and disappointed with Super. The challenges that I've had with them have really been around. First, getting in touch with anybody is sometimes a really long wait. I've had to submit my number and didn't get a callback for two or three hours. I've also had issues with the vendors that they use. Not always the most professional. With the most recent claim, I was very clear that I needed my HVAC unit cleaned when I submitted my online request. When the HVAC technician showed up, he said the request that his company received indicated that it was just some general type of maintenance that didn't include cleaning. He didn't even have the tools that he would need to complete the task and that he would have to come back. Thankfully, he let me know that the HVAC didn't really need cleaning. The only reason that I had asked for the request was that I was selling my house, and it was what the buyer asked for.

I've had Super Home send out a contractor to do the fall furnace inspection. Just tune-up. The technician came out. He came out with all the COVID stuff. He had a mask and was very respectful. He asked if I wanted him to put the booties on. We showed him where everything was. He was done maybe in 15 minutes, came up, then told me something about my furnace. I had no idea that we had a humidifier there. He showed me where it was and how to use it. I've been in the house for four years and didn't know how to do two things that he showed me how to do, so it was great. I had a different home warranty before and they had come out to do the seasonal furnace inspection but never said anything about either of the things that he showed me. I've been getting my money's worth.

The belt of our dryer had broken. The tech fixed everything. He was great. He said he’d been doing appliances for 20 something years. All was good. But I wish the claim process with Super Home was less online, and more where I could call and actually speak to somebody. They make you do everything through an app which seems to slow the process down more than you like.

I haven't had good experiences with warranty companies so I posted on Facebook asking if anybody knows of a good one, and someone suggested Super. The application process was easy. The salespeople should have plenty of time to reach out to get back to people or answer the phone call, and that's where the money comes in from. That's not what my full experience was. It takes some time to answer the call or get back to you. The door of communication was open but they're not always the friendliest. I'm in sales. I wouldn't have signed up based on their salespeople.

The project is still not done and I am a little bit surprised with certain things. My understanding when I was buying the home warranty was that more things are covered or the service is faster. But it seems like these days, everything is blamed on COVID. I'm a broker and I don't believe it. I work with contractors every day. Recently, we had to hire a different company for a yearly clean on the furnace. We already paid for the service of the furnace and air conditioning in the spring. It also seemed like we had some issue with the furnace. It stopped working and the terminal started with a bad connection. I told Super Home we would like to schedule a cleaning but the rep said due to the COVID, they don't provide that service anymore.

It's my first year with Super Home. One experience was perfectly fine. The plumbing issue that I had was taken care of super-fast, super-easy, and without any issues. The other two were not what I was anticipating. They were kind of weird. There was a switch that stopped working. I had them come out for my doorbell. The electrician said he was gonna call Super Home and put in something to replace the doorbell. But he had them close out the file and that was it. I don't know why he did that. I put that request in too, but I didn't get any callbacks or any sort of response from Super Home. He got paid and that was it, which I didn't appreciate.

I had a refrigerant line for my AC leaking in the ceiling. I made the claim to Super Home and they subbed it out to an AC company who came out within 10 days. They fixed the AC but the hole on the ceiling had to be repaired by somebody else.

We've had a few claims with the air conditioner, and in general, it has been pretty good. I submitted all of them online through Super Home's dashboard, and then they gave me a time frame and then the actual contractor called an hour or two before they show up. Super Home satisfactorily addressed the AC once last summer. It needed more Freon. And then this summer, there was something with the wires and they fixed that. The issue with some of these warranty companies is that they push it to the cheapest option or try to make it such that they will fix the unit again and again rather than replace it when it needs to be replaced. That could be a problem. But so far, it has been great.

I applied online to Super Home and the process was easy. Their reps were pretty good. While I was satisfied with the options they offered, I was not satisfied with their prices. Super Home didn't cover anything. If I'm gonna pay more for coverage, I'd expect them to cover more than competitors but they don't.

Every issue in my home that required contacting Super has been very good. I've only had one hiccup, but customer service always been very helpful and good at resolving my concerns. I'm thankful they are quick to assist.

My realtor recommended Super Home. She is a close family friend, and we tend to trust when she tells us do stuff when it comes to our home. It's easy to use online whenever I need to make an appointment. They usually get back to me pretty quickly. The only complaint I had had to do with COVID-19 this year. We just got into a brand-new house and there was a lot of the smaller services that I could use with the service that I've purchased. That was discontinued for the year because of COVID. Other than that, the contractors have been very informative, have done exactly what they needed to do, and the quality of their work has been good.

Super Home is readily available when you need something. They have already helped us with an AC and a plumbing issue. The contractors that have come out were all fine, except for one. Super Home had to replace the contractor for the AC because he never responded. He just topped off Freon instead of actually fixing the underlying issue. The first one wasn't good, but the second one was. They got someone else out immediately. So far, so good. The warranty has been reasonable in terms of what I pay out of pocket.

Our refrigerator in the kitchen - which an LG, bottom freezer stainless steel refrigerator started to make loud noises first and then the compressor died. I opened a claim with Super Home immediately on July 5th. They scheduled a technician to come to our house 3 days later. He came and confirmed the compressor was dead and needed to talk to Super and LG to order the replacement part and be back to fix it. I checked with Super the next day, they had no information regarding the tech's visit. When I researched the tech/company they assigned to fix the refrigerator, I found out that it was not a very small shop with 1 technician only. I raised this as an issue to Super, they said, they will check it out. I have not received any updates from Super next 3 weeks -- yes 3 weeks with no working refrigerator in July.

We had an urgent claim for our pool pump. Filed the claim but never heard from Super. Called every day for weeks...kept getting the recorded message saying no one is available and then disconnected me. Finally tried the call back option. Was 7 hours before someone called me back and then they’re we’re never able to give me any info. It was almost 6 weeks before we got our pool pump working...in the beginning summer! So we were not able to even use our pool during prime time. It was like a swamp...no water circulating...water evaporating out. A complete disaster. Super didn’t care and had zero empathy or resolution for me. I finally had to call the pool repair man directly. He said he had the part but Super was behind in paying him for past jobs so he was nervous about even doing to work for us. It was such a terrible experience...

Where to begin... Now heading into 6th week and still my ac has not been repaired. Being in real estate for more than 40 years and dealing with many home warranty companies I have to say that Super is by far the worse warranty company I have ever dealt with.

Our real estate agent said that Super was the best. So far, we've had three or four claims. I always submit claims online. They changed our locks and fixed an air conditioning leak. I'll probably have them do service on the HVAC units in the fall. Our recent claim turned out not to be something covered under the policy, so we had to do it separately. But the service that was given was fine. They were responsive. That was the first time that we've had to pay for Super ourselves. It was previously covered by the seller of the house. So, we'll see if we renew it at the end of it next year.