SunSetter Awnings Reviews

SunSetter Awnings was all good. I got exactly what I ordered without any problems. Their product was also relatively easy to put up. I just followed the instructions. It seems to be a good product.

I had a friend in Michigan who put three awnings over his deck and I liked it. I had put a spa on my flat deck patio and I wanted something like that to cover my wife and my daughter who go in it. So I contacted the outfit in Toledo and the representatives in the office were fantastic. They came out and looked at it. We talked about it and they told me a couple of ways that they could put it up. So they were great. They gave me an estimate and I went back about a week later and picked out a color. Then they came in and put it up for me. The awning is great and I like it. I'm extremely happy with it and I have recommended SunSetter to one person already. I told them to have somebody come out and look at where they want it, what they want and why they want it then let that person dictate. They seemed excited about the fact that there was something out there on the market that they could look at.

I like to read outside and a lot of times it's too sunny here in Florida to read. I needed a little shade out on our patio so I had SunSetter Awnings put up an awning. I called 'em up and they came out to the house. They did some measurements and told me what I would need. Moreover, they explained everything that I needed to know so I was in good shape. My awning is mounted to the side of my house. It's 16-feet wide and runs by remote control. I can put it up and down anytime I want to. I have a closed-in screened porch on my house and beyond that is where I put my awning. However, they only offer it with a cord up to 24 feet long, which did not reach the outlet. I had to put a junction box in and wired it over to my outlet. All in all, it was definitely well worth it to put the awning up.

SunSetter Awnings work great. They're fairly expensive but they're worth it. Dealing with their team went very well, too. I just placed my orders and they came in quickly. The first one I got was a hand crank for my tailgate trailer. Then I bought a motorized one to go with my hot tub. If it's raining, I use it. When I pushed the hand-type one on to a rock, I knocked something off of it, allowed rain to get down in it, and destroyed the motor. I could still roll it out by hand but it wasn't electric so I replaced it last fall. I got a 16-foot wide motorized awning that's self-supporting. It took two people to install it because it's big and fairly heavy. But the instructions were very complete and it wasn’t hard to install. All I did was leave the original brackets in the one I replaced and this new one slipped right in. It goes outside and shelters our food. I would recommend SunSetter Awnings highly.

My first awning, which was from a company that went out of business was old and it broke down on me. So, I got in touch with SunSetter Awnings, and I got the retractable awning that has the remote. SunSetter Awnings did a super job. They were very nice, informative, and I couldn’t have asked for better people. The awning arrived exactly when they said that it would. They took down the old awning, and put in the new one, and it didn’t take them very long. The awning is in a space over the patio where it faces south-west. So, I have a lot of sun coming in, and the awning is something I really need to have. I was pleased with the people that are doing SunSetter Awnings’ work here in Northern California. I would recommend them. In fact, I have already told someone to get in touch with them.

We got our house about a year and a half ago. I had put in a little patio and the sun was coming in over so I got an awning. I was reading all the time and I saved up a lot of brochure on SunSetter so I went into my files, got it out, and called them up. The fellow who has a company in New Port Richey that is close to us was good, very informative, knowledgeable and helpful. He answered all my questions. We had excellent interactions with him then he had somebody in his 20s come at the end to help him put it up. He also told me that I could give him a call if anything goes wrong, then he would be down and fix it up.

I watched SunSetter Awnings' commercial on TV and liked what I saw. I thought it was a really good idea and that I should invest in it. We had all that backyard but we would go inside because it'd be too hot. With it, we could sit outside and not have to worry about being warmed by the sun beating on our heads. I discussed it with my husband and he said he wanted to do that.

I needed an extra covering for my vehicle and in Hawaii, it was getting harder to get things shipped over. SunSetter Awnings made it very clear that the awnings would be shipped in good condition and that sending it back wouldn't be a problem. Their team was a little aggressive though and I dealt with around three different salespersons because I didn’t purchase right away. I got quotes, got some stuff mailed and emailed, and there was some difference in the pricing and deals. Once I received those, there was no follow-up and that was disappointing.

We are very pleased with our motorized awning from SunSetter. It was not hard to install and it is a great addition to our home where it covers a large patio door that faces to the south. We would definitely recommend SunSetter to a friend.

I bought a SunSetter awning for my deck and I liked it, so I bought another one. They did a very outstanding job in getting the product to us on time. Moreover, it was very easy to install. My wife and I installed the old awning, a crank out, on the back of our house. I have not put my new one up yet as we are waiting for summertime here in Pennsylvania. We bought it early since we didn’t know if the prices may go up. We bought it knowing it was going to be fine anyway. However, I was really concerned if the remote will work when I’m inside the house versus outside the house. We bought the old awning many years ago, but it’s still like new. It’s not faded and it still works great. I would recommend SunSetter. Although there are cheaper ones out there in the market, as far as dependability and quality, SunSetter can't be matched.

I've had a very good experience with SunSetter. I checked them online and I felt comfortable with them, then I ordered. Their folks are good and are doing phenomenal. I’m going to recommend them.

We live here in Northwest Oregon and some of the nicest parts of the day here are the mornings. We have an east facing deck and kitchen, but when the sun is so bright, we can't enjoy it out there because it's low in the sky during that time of the day. It also beats in the kitchen and gets the kitchen really hot so an awning was going to shade the kitchen and allow us to be outside without having to stare into the sun in those pre-noon hours.

It got too hot and I wanted a shade. When I looked around, SunSetter Awnings seemed to be fairly good. I called the local company to which they subcontracted and they handled my order. I was on the phone a couple of times with SunSetter's reps and everything was positive. In fact, I haven't had any problems with SunSetter but I had problems with the company that installed my awnings which happened to be one of their approved contractors. There was a little slack in the material and I had to stretch it out. I called and talked to the contractor directly. I asked the them to come out, take a look at the awning, and see if they could adjust it a little bit to make it a little tighter. The lady who did the scheduling was supposed to get back to me to schedule a specific date and time but in spite of two calls, she never did. So they haven't come back and repaired that problem.

SunSetter Awnings was the most known company and the easiest to get information about. We have a deck and we had a party in December, and we thought it would be nice to have the area where we put our chairs and tables covered since sometimes it's sunny, sometimes rainy. Their team was efficient and they sent the products right away. We got a 15-foot remote awning with burgundy and white stripes. We put up the awning ourselves and it worked out well. We needed several bodies to put it up but it was easy. We bring it out when it's sunny and it shades the house very well. Sunsetter Awnings was a good choice and I would recommend it.

SunSetter called me up one day and said they would give me $600 off of the price quote I've had. It was very simple. They priced it attractively so I did it. I had a local dealer if I needed one. Plus more promotion and information were available. We showed everybody the awning and we like it. It does its job. It works great and looks good. We're happy and we would refer it.

Purchased Sunsetter from previous customer, came with EVERYTHING, initial paperwork, etc. Storm damaged one of the arms, contacted Sunsetter and told they couldn’t do anything, but refer us to authorized dealers who could come out and take a look. The item was out of warranty which was fine because we expected to pay for service call. Contacted the only two dealers they had listed and told by both, “if we didn’t install it, we can’t help”! Offered to pay and they still said no. Unless we purchased another, installed by them, we were out of luck. So, we now have a 20' awning and ALL the accessories sitting on the side of the house. We can sell for parts and that’s it. Where’s the customer service in that? We had somebody install because they could and company wanted an arm and two legs to install it. I’m very disappointed and would not purchase another based on that.

A friend of mine had put a SunSetter awning in, and I saw what they had and liked it. They were also happy with it. I did a little research and it seemed that SunSetter has good products. Their rep worked with me and I ended up getting a good price and the same motion detector. SunSetter is good to go with.

Love the awning. Would give it 5 stars. The problem was with your local installation co. - Authority Home Solutions in Ocala Fl. The owner, Chris ** came out and gave us a great sales pitch. After the awning was installed, they left a mess from drilling concrete block which stained our newly painted deck. Mr. ** was a complete ** at that point and told his installers they weren't in the cleanup business. I would not recommend him to anyone.

Our SunSetter awning has made a significant difference in our outdoor living. The difference in our living room temperatures, due to the shade provided, is really amazing and more than what we expected. Installing, however, was not as easy as implied. These awnings are heavy. I would recommend having it installed rather than doing it yourself. It also is questionable whether it would withstand 55 mph winds as suggested. However, for the most part, it is well worth the investment.

We have a west facing living room and patio behind the awning, and we were looking for something to help out for the summer sun. We looked at different options and decided we didn’t want a bunch posts out there, so having an awning was the answer. Our neighbor has one that he installed last year and we liked it so we copied. It was easy to reach SunSetter and it’s the same brand of what my neighbor has. We ordered the awnings online and the sales lady was outstanding. She helped me design the thing in terms of what I needed. I needed two awnings and we talked about the measurements, how far they’d go out, and all the good stuff. I ordered them from her with a credit card and less than a week later, they were in my front yard.

We needed an awning which we got from SunSetter and had a very good experience with their team. One of the awnings that we bought was an automated model. We got an 18 and a 10 footer, and both of them had the same color with higher end cloth. My wife and I installed them and it was easy. One has a wind sensor on it and it worked well. We had it out and when I was demonstrating it to some folks, the wind came up and the awning closed and they were impressed. We’ve enjoyed the experience with SunSetter Awnings a lot. I would recommend it.

I needed an awning for our back porch. I've always seen SunSetter's commercials and thought I’d give them a shot. I had shoulder surgery, so I had a bunch of friends come over and put the 18-foot deluxe model, remote controlled awning up for me. Setting it up took longer than what the instruction said. It took four guys about four hours to put it up. After my friends left and I went and rolled it out, the awning was tilting really bad to the righthand side. It may be out of balance and break something, so now it’s on the back of the house not being used.

My wife and I were pleased to purchase and operate our Sunsetter Motorized Shade. It was just what we wanted. We expected a the product to work. Nothing more or less. Fair, right? The shade stopped working within 1 year. So, it required a new motor. OK, things happen, and Sunsetter sent a new motor at no charge. But now I need to pay someone to replace the motor. So, 2 install costs for 1 year of product and about 12 (twelve) up/down operations. We have now owned the shade for 2 1/2 years. The motor went bad again. Sunsetter stated they would not send another motor at no cost for the motor. Recognize the product failed at 14 months after replacement and they will not make good on their failed product. Also, the 2nd motor only had approximately 15 operations.

We have a southern exposure so we needed the protection. We heard good things about SunSetter Awnings and it seemed to be one of the top ones so we went with it. We spoke to the vendor and they were very good. However, there's a wrinkle when it unfurls so I'm hoping that it will go away in time.

The hurricane tore the awning off my house. I called SunSetter Awnings and I had a really opportune time. I contacted them during a promo and I got 400 bucks off of the awning. Their website has a customer login and even though the awning was from a previous owner, as soon as I gave them the address, they knew all the dimensions and everything so everything was easy. They were really helpful and I got a better awning that was motorized. It came in a long tube, had the mounting hardware and instructions so I mounted it. A couple of my grandsons lifted it up into place so I could secure it. It is nice and level, and it works great. We have another SunSetter Awning up on the balcony. It’s manual but it was missing a part. I called them and I was surprised at how cheap the part was. It also came faster than they quoted so, it worked out well.

I’ve always had a concrete deck out back and it’s been really sunny. So, I wanted to get an awning over the top of it and I liked what SunSetter shows on TV where the awnings were rolling out. The company was always handy to get to as well. The purchase was all done by phone and the people I talked to were fine. I got a 16 feet wide awning, right about 12 out from the wall, and it was an electric one. My son and I installed it ourselves in three hours from total scratch and I thought that was good. We hung it up, put the roller on it and plugged it in, then it took off. It was just going through the motions of getting it done and installing the awning was easy and simple. The awning is right on the spot where I needed it and everything is right on the money, too. I’d recommend SunSetter easily.

A hurricane blew down the first SunSetter awning that we’ve had for about 12 years. We replaced it with a larger SunSetter, and this one is mobile and motorized. We like it very much and we’re very happy. Everything seems to be solid, and I have confidence that it will continue because the other one did so well for so long, and that was why I went back and got a SunSetter. The lady who dealt with me was extremely helpful, efficient, and knowledgeable. I have nothing but good things to say about the company, the product, and the people that represent it.

The property that we bought had an old SunSetter on it. We replaced it with a motorized one. I like SunSetter. In any of my dealings with SunSetter, the people whom I speak with and the service that I get is very good. The installation experience was interesting. In the application I had that should be used on it, it wasn't intimidating but it was tight-fit. But once we had everything set up and had it delivered in the carton that came in, I had two people help me and it went pretty good. We've got some huge windows that are south facing and we have a large deck out there. The SunSetter blocks out the sun in the summer and keeps the house cool. If one can afford SunSetter, it's a good deal.

I'm in Florida and I got a 12-foot wide awning with a big opening because of the half sun here. I went with SunSetter but I did not care for the first guy I had out here. The district area manager came and they also had another installer to come. I really like my SunSetter awning and I'm glad I would be able to use it.

I needed an awning above my door and I have one of SunSetter Awnings’ other ones. They were good. My experience with their team was very nice. They explained everything and answered all my questions. I purchased the motorized awning and the installation was fine. I had somebody help me install it. I use it every morning to keep the sun from coming in the back room where we always stay in. It's great and we highly recommend it. They're easy to install and I like the choice of fabrics that we get. You can get anything from fabric to vinyl or whatever. We're really happy with it.

We have an area in our backyard that we wanted to cover because it was going to be a sitting area and Florida gets ridiculously hot. I bought a SunSetter motorized awning when they had a good sale because they are expensive. When the original package came, it didn't come with the wireless remote that I ordered which will open and close the awning so I emailed them and they shipped it to me. My husband and son installed the awning. There was a piece that they weren't sure if it had to be a certain width apart but after they watched the video, it was cleared up. We really like having the awning. It fitted the area we intended to get covered perfectly. I'm also glad I went with the motorized one since it made a huge difference.

The subject purchase and installation was performed flawlessly. The awning works as advertised and we are looking forward to getting the most out of it, in the coming Spring/Summer of 2018. Kudos to the installation team, they paid attention to detail and did a great job!!!

When I initially called I provided all the measurements for the area I was going to cover with the awning. I was assure everything would be fine. That was not the case, unless my guest wanted to duck down and limbo at 4 feet 6 in to get under the far edge when it was unrolled. Several conversations with the SunSetter people resulted in them assuring me it would work until I asked them to tell me what the measurements would be. That's when they realized I was going to need a roof mount for only another thousand dollars to include the labor. **. If your sales staff wants to twist numbers to sell products even when it's obvious the product won't work, that's not what I call good customer service. In fact, that's exactly how NASA blew up the space shuttle Challenger. They had a set of numbers that gave them the answer but they kept telling themselves and everyone else something else.

We have no trees so I needed a shade. I had a SunSetter Awnings sales rep who came twice and kept in contact with me all the time because we weren't ready when we first asked them about it. But he kept touching base and then the team came and put in the largest motorized awning that I could get. It was great. I had an excellent experience with SunSetter Awnings.

RE: Collapsed Awning. While I was temporarily away from the house on Sunday morning Oct 22, 2017, torrential rains and tornadoes started sometime after noon. By the time I rushed home, the awning had filled up with water, causing it to sag severely in the center from its normal height. Even though I put one side lower than the other, a maneuver required by the company; the rain was coming too fast and overwhelmed the awning. I tried to release the catchment of water with no luck. A properly designed awning should be able to encounter heavy rains without immediately collapsing.

I just got my ??? setter installed yesterday November 21 2017 and absolutely love it. Keeps the ??? out house is cooler. In fact I can sit out in light ☔ and stay dry and enjoy my patio. I live in central Florida and from hot ??? and heat to rain and wind. This product is fantastic. Very well constructed. I got the upgraded canvas for not much more and it's unbelievable. Beautiful colors. I bought mine through Superior Concrete of Brevard. They are an authorized SunSetter dealer here in Palm Bay. Scott the owner was fantastic. In fact he installed it himself with his crew. They did a great job. Punctual, neat and professional. You also get a 5 year full replacement guarantee. I highly recommend this awning. I am a verified buyer.

We really enjoy our new SunSetter awning! It looks very nice with the house color and operates just as we expected. It provides shade perfectly for the deck area and we have received many compliments. Our family has enjoyed its convenience. Thank you SunSetter!!!

Everybody right from the Saleman (Bruce) to the installers (don't know their names) did an absolute grandtastic job. Bruce told me in a very professional manner why I didn't want what I thought I wanted, and explain to me why I wanted exactly what I got, he went through all the options and explained to me the ones that would best suit me, and told me why some of the others options would be a waste of my money. He answered all my questions very clearly and completely. By the time I was done talking to him we had a deal. Also I would like to point out how glad and pleased I was with the flexibility I was allowed as far as paying went (without that the deal could not have happened). I was not able to be at my home when the installers came, but when I arrived home everything was absolutely perfect and just how I had envisioned it, A big thumbs up to everybody involved!

We are extremely happy with our new awning. Due to the winter weather arriving we have not used it as much as we would have liked but we rolled it up (which was so easy) and have stored it for the winter. Can't wait to use it this spring and summer. It has made the patio more useable. Also, the pricing is much more affordable than a couple of other places we checked.

Awning installed - sensor continues to close awning. Spoke to co. who gave me # of new employee installer and he stated he resided some 70 miles from me and would come by to check on unit when he had an install in my neighborhood. It's been 4 weeks and yet no call. Very poor after service.

I just want to express how much we love our SunSetter Awnings and the whole ordering and installation process. Great workmanship and service. We highly recommend this product and installation company! Looking forward to many years of enjoyment. Thank you!

We had a SunSetter installed late in September. So far so good. Looks good, operates smoothly. We had one adjustment made to help with how the arms nest when retracted. That said, I want to go through a complete spring, summer, fall before I assess the full benefits in terms of shade coverage. We made our own side curtain when sun is very low in sky.

I can say it's not the SunSetter cause during and after the install it catches and rubs against each other. The salesmen notice it and left it which was catching and putting pressure on the electric motor. They got paid the final bill and left so several days passed I called him up which he lives out of town so I had to wait till he was back up this way, I told him since day one something is wrong with this one and needs to be replaced cause it's going to damage the gears in the motor. He did something and it seemed better and he stated it will probably do it again, instead of replacing. This is true and factual and can be proved. I will not recommend this product to anyone based on my cost and experience.

I’m a contractor and I sell the SunSetter to my customers because they like them. It’s a well-built awning and I never had any problems with them. I like SunSetter because of the way it's designed, the way it operates with the remote control, and the way it folds up once it’s rolled back into the reel. The awning I bought recently was a fourteen foot, motorized, remote fabric awning, eleven and a half feet long. And I have very good luck with it. It was very easy going from the directions to install as well. I use it if it’s raining and I’ll sit out underneath and have a cookout. It also keeps the sun off the deck. I would buy another SunSetter and I would highly recommend people to buy one.

I love my Sunsetter awning. It has really helped and it makes the deck much cozier! I do have a hard time cranking it closed, so I probably should have gotten it motorized... It took a while for the installer to put it up, but now that it is installed I am very happy with it! Thank you!

The sun has been overbearing and I have been looking into SunSetter Awnings for years. I got a Motorized XL and it was professionally installed. I like it but I’m wondering if there’s a flaw or a loose part in the fabric because it sounds really loud. Despite that, I would recommend them.

Back on June 23, 2017 I ordered a Sunsetter Awning to be an addition to a current awning. I was told it would be installed in about 4 weeks. It was finally installed mid August. Upon installation it was pointed out to me that there were holes in the fabric of the new awning. The installer said it was due to the way UPS. I also noticed that it didn't open as wide as my current awning, I was told that that was due to the fact that it wasn't as wide as the current awning.

Wonderful Patio Awning - We got the manual awning instead of the motorized. Works perfectly during the summer and we were glad to have it installed by the authorized dealer. The awning is heavy and need at least 2 good muscle man to put it up.

I received a power awning and fluorescent lighting. All good and cool except for one real stupid electrical engineering flaw! You can NOT plug both power units into a normal exterior/interior outlet! You better know why..? The plugs are molded too large to plug in a common outlet. You have to split or adapt it (ugly and not safe!) I’ve and complained or let the main office know of this.

Pleased so far. Came through Hurricane Harvey with no problems. I had to increase the height of the awning at low end. Installation was more difficult than advertised. We hope to have many enjoyable experiences with our SunSetter. We have had many good compliments.

I had a porch that faced the sun and it has a deck. I've never used it because it is unbearably hot. Somebody told me about SunSetter and that he had installed a few of them. He said they were really nice and I finally decided that I was tired of not ever using my deck. I asked for information online and a sales rep called me within half an hour. He's probably about two hours away and I set up an appointment for him to come down.

My Sunsetter with the crank lasted many years, and I foolishly replaced it with a motorized one. It is just awful == cannot adjust it at all, the sun beats down on my house, not deterred by the Sunsetter which goes straight out and stops nothing. Also, if it rains it fills up with water and there are NONE of the good points of the ones with the crank. I may as well have thrown $3000 out the window. And how would I have known this ahead of time??

I think the Sun Setter is a very good product. I would like to note, however, it was not easy to install. We did buy one of the largest ones which in the packing weighed around 200 lbs. Because we live in a small town, it was hard to find anyone who could help us install it. We did finally get it up and it is very nice. If you live in a breezy place, I suggest getting the wind sensor.

We recently purchased an awning for our patio. We love it. JR installed it and he was the best! He did a great job and was very timely and professional. We are certainly glad we purchased this awning and plan to use it for many years.

I have emailed and written your company several times with zero response. I requested someone to get in touch with me by phone with zero response. I am disappointed with the information given to me at the purchase and the additional cost for material that should have been provided at point of sale. All in all this was a very poor experience. You may have my other phone number should you decide to respond to this.

We ordered the manual awning. The colors and quality is perfect. My only regrets is not getting the power roll out. I am going to see if we can add it. If not I still love it and in the future we are planning to get the other side of the house done too. Thanks.

Okay, fair you say. Well first they mounted the awning above so fit neither exit doors from my laundry room or house could be open all the way. Then after they decided I should have had a roof mount. They ordered It and my missing EZ shade. They charged me an additional 700.00 dollars. I still can't use my awning because it will not work! Also 1 EZ shade doesn't work. Called and requested them to come and fix it, was told to wait my turn. It is October 20th. How long do I wait. This was not cheap. I expected better customer service!!

I watched the guys install the awning and demonstrate its capabilities. First rate! They were very careful of the existing roof and gutters. BTW, we had the gutter helmets installed too on the east side of the house. As of now there hasn't been an opportunity to see them work!!

I was previously in Pennsylvania and I had a built a sunroom on the back end of my house that face south. The afternoon sun used to come screaming in the windows on that side. I saw the ad for SunSetter Awnings' manually retractable awning at a home show in Allentown, I purchased it and put it up and then when the hot sun would come screaming through the left side of the sunroom, that awning would block it out because it overhung. And it was always a plus that it was over the patio. When we bought our house in Florida it was logical that I would do the same thing that I did in Pennsylvania.

Purchased SunSetter Easyshade manual from Costco just over 5 years ago. Parts started to dry rot from the sun within 3 years, was not covered by warranty. Now the shade, the principal part of the product is starting to come apart where it attaches to the rod. Customer service said, “Sorry, just out of warranty.” Offered to sell me replacement shade for me to repair. This product does not hold up well to the sun and SunSetter failed to stand behind their product. I cannot say I can recommend this product as it fails to stand the test of time and SunSetter fails to stand behind their product.

When I lost my willow tree, I purchased an awning from SunSetter due to their reputation. We had a company out of Indianapolis that does SunSetters but they do others too. The model I purchased is quite wide. It's the longest one that expands out the furthest. It's also a remote controlled one. We were able to sit on it and get out of the sun.

We bought our first SunSetter, a 20-foot manual, 20 years ago. It was in excellent condition because we took care of it and we never left it out when it rained or got windy. But we're getting old and it was getting too heavy to maneuver when we put it out of the rain. So we decided to get a smaller 12-foot one then we decided we would get the lights and get it remote-controlled. You hit the button and it all comes out which is absolutely wonderful. However, I wasn’t happy with the people who came to put it up and the leftover wiring from the LED lights. It was rolled up, tied with the baggy thing and left sitting up there, and so much of it was showing. I’m flossy but it’s also going to snow and rain and that is a pain.

The shipped item was almost too heavy to even get out of the semi that had to deliver the 20+ foot rolls. Which is maybe why... The shipping tubes were broken in multiple locations, parts were missing and after final installation a tear was found in the fabric. On the good side my installer was fantastic and SunSetter sent me a new canvas to replace the damaged original.

Had unit little over 5 years. Did not extend it out everyday and recently one day it was working next day it wasn't. It would run out but not return. Called factory for advice which walked me through many checks. After we were done, it now would not roll in and all she could say you now need a new motor which is $500, and about $250 for installation which is now out of warranty. Believe we paid almost $3000. I can't recommend this company for that was not good service for the little time we had it.

We LOVE our motorized awning. The selection of fabrics allowed us to match a canopy cover that we already had and now both the awning and canopy appear to be a matched set! After using our awning for a few months we are so happy to have added it to our home. It's just too bad we didn't do it a long time ago. Previously, the deck outside our patio door would get so hot that we had to keep the door closed to stop the heat from pouring in. Now, even on warm days we can still have the patio door open and enjoy the outdoors while the temperatures have been reduced inside because the sun doesn't heat up the deck. The remote control makes it easy to adjust the amount of shade we want, and the wind sensor guarantees that if a quick thunderstorm passes thru, the awning will retract and not be damaged. Your local installers did an excellent job and no additional service has been needed to date.

I give my awning a 10! My experience with the company a 3???? Didn't do a good job of communicating at all... Didn't hear from them for almost 5 wks and then when they couldn't make it out didn't call me. I had to call them to see if they were still coming. Other than that it was fine.

It works great but I believe I paid too much. I believe your TV ads are misleading. They show a great price, but by the time your salesman gets done and convinces you to buy the remote controlled model, and the automatic wind sensor and the extended warranty, you're paying a lot more than what they show you on TV. Classic bait and switch. I ordered it, I paid for it, I'm stuck with it, and I wont ever buy another one.

It's been one month since it was supposedly sent out. Terrible customer service follow through. Terrible delivery service!!! Would NOT order again!!! I wish someone would follow through with their orders.

I am very pleased with my awning. (No fault of yours, but a 16' would have been better.. given me more coverage.) However, now, my screen door does bump the first light on the left, going out of the house. I just don't know how to express the problem. If speaking with a service person is possible... maybe we could figure a solution to correct this issue. This was not a problem in the beginning but currently is.

Our deck faces the West, and in the hot days of summer we didn't set on our deck, until we purchased the SunSetter awning. Now we sit out in the evenings, and watch all the birds and animals scurry around backyard. We live in the country and have a one acre backyard with trees and lots of flowers. The SunSetter lets us enjoy the great outdoors. Thanks.

I received defective clips for lights. Once I drilled the holes and clips wouldn't work I was not given any reasonable answer. Would not ever buy from SunSetter again. Very poor customer service and poor resolutions for the issue. Sunsetter had very poor customer retention.

We have been very pleased with the service provided and the product. We would and will recommend your company and service providers. The awnings help keep the house cooler in the hot months of July and August. The awnings are a breeze to operate.

Awning material is not holding up. Purchased 08/11 for $2692.00 and is already full of small tears along the lower bar. Also a couple of seams have opened. Very poor quality and all SunSetter offered was a patch kit for $16.99. Will definitely not recommend.

We weren't sure if a SunSetter would work on our house because of the amount of clearance we had on two different walls. I called the "local" dealer, which was 50 miles away. He said they do a lot of installs in our area, and would be in town in 3-4 days and could stop by and check out our situation. The dealer was very helpful and gave us the option of a roof mount, which we wouldn't have known about from the website. We ordered the day he was here, and the parts were delivered about 5 days before the 30-40 day window he gave us. They added us to the schedule and our awning was installed 19 days later. We've been VERY happy with the product. The wind sensor works GREAT, even in Wyoming wind.

I purchased a solar powered SunSetter EasyShade in Jan. 2015. It had a 3 year warranty, or so the SunSetter webpage and sales material said. I began having trouble a couple of months ago (May 2017) and called for help. We concluded the battery needed replacing but SunSetter wanted me to pay over $135 for the battery, stating that the battery would have had to be defective to get a replacement for free. Isn't a battery that fails in less than the 3 years warrantied by definition defective? In any case, in spite of the length of time between purchase and problem Costco Customer Service stepped up to the plate and arranged for a pick up and full refund. While the shade worked it was fine, but beware that the warranty is not a warranty! Thank you Costco, you do know what the term "customer service" means.

We are so glad we decided to purchase our Sunsetter Awnings (900 Series), after having deliberated for a couple of years. Our deck was in the sun 100% of the time. Now we can enjoy it, whatever the weather. We even find that the bugs don't find us in the evening anymore; resulting in more dinners on the deck.

We received our 15' awning via UPS Freight and both end caps of the 150+ lb package were completely destroyed. The material and design were completely insufficient and the screws used to hold the particle board pieces completely tore into the awning when it apparently slid out of the tube in shipping. When I tried to contact customer service to communicate my frustration and dissatisfaction, they immediately offered me free accessories. I iterated that I was only interested in speaking with someone responsible for shipping so they could correct what is clearly sub-par packaging (at least the method used to close the ends). They said they had no ability to communicate with shipping (it's a different location, building... whatever).

We purchased our SunSetter awning about six years ago. It's been like having another room attached to our house. Not only is it of high quality, the customer service from Sunsetter is every bit as good as the awning. Always go above and beyond our expectations. I highly recommend this wonderful company.

We have had our 14 ft XL motorized awning for over a month and love it. We had a small hole in the fabric that the installers noticed. Called in that same day to the warranty department and they sent out a replacement fabric immediately. Wonderful product and it makes a world of difference on the temperature of our composite decking. Can now walk on it with bare feet. And the wind sensor works great to pull in and prevent wind damage.

I bought the 20' motorized awning and 16' manual awning direct from SunSetter. I had it installed correctly at my expense by their dealer. The 20' awning arm supports metal arms both snapped, metal broke one at the end and the other at the joint the FIRST night it was up. It rained that night - no warnings, no wind gusts over 15mph just rain. When I contacted sunsetter they were not helpful. Won't pay for repair, parts will ship and be there in a week and, "Fix it yourself or pay someone to do it. Read our warranty. We don't pay for repair". I would not recommend this awning to my worst enemy.

The experience with SunSetter was fine, until I tried to install the LED lights under the awning. The clips were too big and when I called for help, all that was done, was a new bag of the same clips were sent to us. I called back and got no help from SunSetter. I was told no other complaints about the clips had been reported. I am a master electrician and know how to install LED strips. I then called a company in our area, who installs your awnings, in reference to the lights and was told by their installer they were a pain to install. He went on to say all the clips had to be bent in for the LED strip to clip on to. If it were my company, and I got this call, the first thing I would of done is picked up a clip and see for myself if it fit in the back of the strip. That way they would of seen the problem and would of been more help to me and future customer.

I got SunSetter motorized awning installed through one of the SunSetter authorized dealers in late June 2017. Getting the order done and getting installed went without any issues. The product has also been working fine so far. Experience of working with dealer was also very good for the installation of the product. Want to comment about what SunSetter calls as "authorized dealer". Turns out SunSetter advertised savings are not passed over to customer when ordered through SunSetter "authorized dealer". I got a mail during last weekend (August 5, 2017) from SunSetter indicating free accessories available with the purchase of the awning.

We love our SunSetter Awnings! I manage a four building - 76 unit property and we had awnings put on both of the main apartment buildings over the existing patio. In the first week we had them on, more people used the patio than had in the last year we have been here! I definitely recommend both the remote control for ease of up and down. And the wind sensor! It has been a life saver for me with time and peace of mind. I put them out every morning and in every evening. However, we have had some very windy days in MN and I never have to worry about being away from the property as the sensors work wonderfully on those windy days!!!

After an initial rough start with our local dealer, due to change in ownership we finally got our awning installed. All the paperwork had been lost but the new owner made everything right for us. We love the awning and are satisfied with the dealer.

I cannot thank Dermot in Calvert County, Maryland from whom I purchased my awning and then Chad ** who came to install electric. They both were so courteous and professional. The blue stripes really add needed punch to the exterior of my home and now, my dining table area has adequate light and shade so nobody broils while eating inside.

We are very pleased with our awning. Easy to install and the customer service/support was very helpful along the way. We would recommend SunSetter to our family and friends. We explored other products to accomplish the goal and are glad we chose this. We have the retractable which is perfect for fast use.

20' Motorized Retractable Awning: Love your product and all the service! We have been very pleased and able to enjoy our deck more. I had told my husband I wanted the sun, so we chose not to build a awning when building the deck. Purchasing the retractable is perfect for both our wants. Great customer service with knowledge and patience in picking out the right awning for us. Thank you.

After ordering our shade (handcrank vinyl) we received a flyer for $300 off which we had to call and ask to take advantage of. The installer had a helper with him and I'm not sure which of them had difficulty getting the bolts in on the one leg attachment on the house siding. One of the leg anchors was not placed in such a way so that the leg would be 90 degree angle from the ground.

I had a horrible experience with the company that installed my SunSetter Awnings. They damaged my deck and were refusing to pay for it. I just had this composite decking on and I called SunSetter for help and they never bothered to return my call. I called back to see what they could do to help me and the customer service rep was quite rude.

My son and I installed a 15' Vista motorized unit in less than 1/2 hour. Had to readjust the stops (real easy) and it works great. Wife loves the push button operation. Happy wife, happy life. Waiting on a couple accessories to make it even better.

Sunsetter recommended a dealer for ordering and installation. They gave me one option. The Design company was lackluster in their service and the quality of the work (the awning broke the day it was installed and the design company said just live with it, it is under warranty). Then they wanted to charge us for ordering the defective part. Sunsetter then told me I could have installed the awning myself. They offered me a free cleaning kit (which I have not received), a coupon (which the design company would not take). They basically did not show any regard for the poor service they recommended. For the money I spent I was very disappointed and felt Sunsetter should have stood by their recommendation.

I believe more braces or support hangars are needed. I have a 13ft awning but I ordered one more for additional support. Very good Awning but the support bracket is the only thing I see could be added. One last item when I ordered the awning, I was told I would receive the gas grill but it never was sent to me. It is a good awning and I will be ordering one more for another area of my house.

Love the new motorized awning. This is our second Sunsetter awning. Other awning is on a different house. Have the hood cover now, so no more climbing to put on or take off the cover in winter. So glad we made that decision when we purchased.

There is nothing greater than being a home owner and being able to enjoy your home and the outdoors with your loved ones - Sunsetter Awnings has amplified that experience. Dining al Fresco on hot days has been tough but with our Sunsetter 18 foot motorized XL we can hang outside for hours. It looks great. The color compliments our deck and it is so much cooler and enjoyable. Customer service was great!

Like the awning and I got the wireless wind feature. I am having trouble with the remote - sometimes it will not work and then it works, sometimes the awning opens and closes right up again. Changed the batteries in the remote but did not make a difference.

Arrived on time and as promised. Decided to have it installed by local Sunsetter dealer. They did an excellent job of installation. Would recommend awning to anyone. Awning has performed well in both rain and medium wind. Like the color and the electric operator.

The 3 position manual switch that powers my Sunsetter awning has failed. I contacted Sunsetter technical support to order what I thought was going to be a $10 power switch. I was informed that the awning motor has been discontinued and therefore the power switch for it was also discontinued. I would be required to purchase a new motor with attendant wireless switching for more than $400. The broken switch is a standalone 3 position rocker switch that is housed inside the aluminum, waterproof box that is attached between house current and the motor. The switch itself is a very inexpensive item, or should be. I can't believe that Sunsetter will not support a product that I purchased from them by supplying me with such a small and expensive replacement part.

We were under the impression that we could handle the install ourselves. Not true. The second time we used it the loop broke. Even though I was promised priority handling of the replacement part it still took 7 days. We like the awning now.

I love the awning. I do wish because of the size of the awning I would have been encouraged to get the electric one. The hand crank is easy to open but tiring to close. We will probably end up having to spend more to get the electric installed next year. The cost of the electric was making me hesitate but now that we know how much work it is to close we would have gotten but we do love the awning.

While extended and no wind blowing the 20 X 11 awning had total failure at the far end of the extending arm. The metal broke and the entire awning crashed down into the side of the house. Luckily no one was under it. The awning took several chunks of stucco off the house and knocked the BBQ grill into the natural gas supply line which thankfully did not break off. I immediately called Tess ** (the rep who sold it to us). I left a message and never did get a return call even after several more attempts by myself.

We put our XL up a few months ago and we truly have enjoyed it almost every day. It took me two years to talk my husband into it and once it was up he said "why did you wait so long to do this." We wouldn't be without the remote or the wind sensor, they both have been wonderful. The only problem I had was with the dealer. He was very helpful and all, but wanted $500 to install it. He didn't want to do it very bad to ask that much. Anyway it came with a DVD explaining how to do it and some young friends came over and did it for a beer, much better deal.

Good value for the money - Does everything advertised. Simple installation if structural support is readily available. I'm over 6 feet tall so will be trying to increase ground clearance as soon as help is available. We'll see how that goes! Company personnel were very helpful and efficient in assisting me throughout the ordering and delivery process.

I was very pleased with the professional and courteous work from M&R remodeling that installed the awning and would recommend them to anyone desiring installation of your product. I am however not completely satisfied that the awning does NOT provide the coolness and shade of my 12 X 12 deck. You have to sit pretty much back against the wall of the house which the awning is attached to get any shade at all. The rest of the deck is still largely exposed to the hot afternoon sun!!! Also I wasn't planning on buying any additional components seeing how the way your product was advertised you have instant gratification which isn't the case!!!

I am a private home owner and the box containing the hardware was open and all hardware was missing/except the arms. I called Sun Setter and they were polite and got right on it. Sent me a new hardware box FedEx and I had it within a week. Excellent service and very helpful customer service people. I also received a return authorization for the arms in box. But they cancelled that and told me not to sent back the damaged arms. So I am very happy with my awning and the service Sun Setter provided.

A sales rep came to our home, showed us samples, and was very knowledgeable about the awnings. We selected a 16' awning. It arrived two weeks later as promised. We scheduled the install, and the installers were prompt. The weather was rainy, but they completed the install in less than 90 minutes. We could not be happier with our SunSetter.

We ordered 2 SunSetter Awnings on 4/14/17. They were delivered on a timely basis and installed quickly. I really enjoy the motorized feature of both awnings because we have gusty winds at times and I can easily adjust the awnings. We have a wall of windows overlooking our patio. They also face to the West. The awning has diminished the sun pouring through the windows and heating up the kitchen/ family room. Our dining room had the same problem with a wall of windows facing the South. The awning has reduced the heat pouring in those windows as well. It also protects our beautiful antique dining room table from bleaching due to sun damage. I'm quite sure the awnings have reduced our utility bill for air conditioning our home. Thank you SunSetter Awnings!

Your product is great. Your delivery is somewhat slow in this day of short delivery time. It took close to 3 weeks and when open to check found two of the brackets were the wrong size. Another 10 days. Your customer service was friendly and very apologetic but that did not speed up delivery time. I do love your product though.

Model 1000XT. I am pleased with the awning and have received many compliments. BUT BUT I am finding a very difficult project trying to install the Rainaway Arches. The DeFlappers seem to be working well. How can I get assistance with the installation. I am looking forward to completion with the project.

I am very pleased but would like to correct one item. It is mounted level and I would put it on a slant to drain the water. The structure has good integrity and the material appears to be quite tough.

Was not told about returns and about side panels! Way too much for installation too. Not happy about using step ladder to put up panels. Panels do not block out sun from the sides. Too much for panels and to install the Sunsetter awing.

Very happy with this BIG Awning. We sit high so wind is a factor and the sensor has saved us at least 3 times to date. Size 19 ft X 11 ft, red brick striped facing South. Winds come from the SW most generally. Channel error caused us to use the hand crank which work fine and SunSetter support solved the channel problem. Thanks.

I had my SunSetter 900XT installed in late May with the screened porch. Prior to the install, I rarely sat out on my deck because the insects were annoying and made it an unpleasant experience. Since the install, I sit out almost every evening and in the mornings on weekends. It provides shade and protection from insects. My pets love it, too! I am in the process of getting my house ready for sale. I almost don't want the SunSetter to convey but it is a good marketing tool. I will definitely be adding a SunSetter at my new house.

We love our new SunSetter! We can sit on our deck in the heat of the day now! Great for entertaining. All our neighbors and family love it too. It looks great in our condominium complex. I would recommend SunSetter to anyone looking to provide shade without moving umbrellas all the time.

We placed our order with Ryan (** phone #) on May 7, 2017. We were told we would get a free gas grill and LED dimming lights. I have tried calling him twice, left voicemail with why I was calling and he has not called back. Otherwise, we love the awning!

20ft motorized awning - This is my 2nd one. These are the best thing I ever purchased! I get up 1st thing I do is open it. I get it opened before the sun hits the door and I don't have to run my air conditioner. It will pay for itself!!

Awning was not too hard to install, need help to install. Good quality. Looks nice. I wish I would have install a motorized awning. Not as easy as the cd would like you to believe, putting up and down. I have no trees in backyard around my deck. The sun sets in a position that comes under the awning from the side. You have to keep moving chair to keep out of the sun. I will have to plant some trees.

This beautiful awning has allowed us to utilize our outdoor living space to its fullest. We could never enjoy our deck as the sun was way too hot beating down on us to enjoy. This awning has allowed us to finally enjoy our outdoor living space to its fullest!!! The wind sensor is awesome, if the wind is too strong, it retracts protecting our awning. I LOVE MY SUNSETTER AWNING!!!

I love my Awning. The color matches the trim on my patios and shutters perfectly. You state that it cools things down 20%. It really does. I have two large windows in my kitchen and once the awning is down shading the windows it makes a world of difference in the house. What a blessing. My only regret is that I didn't get the wind sensor. Thank you again SunSetter.

Very good experience. Prompt delivery + expert installation. Product works seamlessly and wind sensor is well appreciated. I would recommend to others. Easy to utilize and love embedded lights coloring of material was as anticipated. Looking forward to many years of sunshade.

I have a motorized SunSetter awning, it is only eight feet, but serves its purpose. My order included the two weather breaker panels, six patio lights, wireless wind sensor, remote control, a cleaning kit and aluminum hood. I also have a new Thermos grill included. I have had to call customer service for parts, and I must say that each time has been a delightful experience. My needs were met and replacements were received in a timely manner. The only things that I regret are not purchasing it sooner and being unable to afford a longer one right now.

It took three attempts before our complete order was delivered, the installation kit was the last package to arrive. We wanted the awning to be up in time for Mother's day but missed it by 2 weeks. We love our new awning but getting it to us was a disappointing experience.

Quality workmanship and very well made. I created a sidewalk cafe on my patio and the awning was perfect. Very easy to install. The first awning they sent was the wrong color and they immediately sent the right awning even before I sent the first one back.

We had an awning installed in 2012. For the last 4 summers so far so good no complaints. However last week we noticed that the awning fabric end that is just above the valance is coming out of the groove. I called SunSetter and reported my issue. I also called my installer and he says he'll come to check things out. Then I took off the end caps (two Phillips screws on each end). I was told there is a cord that is fished through the hem on the fabric end and that holds the fabric end in the groove. Lo and behold there was no cord inside the hem. At the SunSetter factory they just slid this hem into the groove without the cord. This greatly reduces the staying power of the fabric end in the groove with any wind, rain or weight. Now it’s out about 6 inches on one end and an inch on the other. No fabric is ripped or any other problem it’s just not in the groove and looks ugly.

Very excellent productm - 16ft Oasis. I have the unit mounted atop our pergola and it has worked out great. I will send some photos of the completed project. One item of interest is the container with stand and hardware was packed very poorly. Much more care could have been taken in the packing of those items. Otherwise the shipping was excellent and the shipper was very helpful in transferring the unit to my trailer to reach its final destination. You are welcome to contact me regarding this product.

Everyone that I had the opportunity to deal with from Richard ** of Ship Shape Canvas, our local dealer, to his awesome installers, John ** and Vincent **, made getting a Sunsetter Awning a very easy process. Thank you all!!

We are do it yourself folks and we purchased a 16 ft XL motorized awning. We should have purchased it 15 years ago. It is absolutely the most marvelous thing we did for the outside of our living area. Because we were do it yourself as there's some things we learned in the process. First of all the instructions that are given for installing the mounting clamps need to be more detailed. We found that they need to be positioned very critically in order to get the awning to go up and fit into the brackets. To solve this problem I purchased a 12 foot length of one and a half by one and a half Square pipe to use as a template and it worked out well.

Excellent experience from start to finish. Installers were the best anyone could ask for. This is not something you want to install yourself. The company I use was JODIMOR from Whitehouse Station NJ, high skill with the install and the men were the best. The representatives from SunSetter Awnings were also extremely knowledgeable and friendly. The only minor issue is that the scalped end of the fabric is about two inches out of matching the pattern in the awning itself, other than that everything was great. I would highly recommend SunSetter to everyone and also the installation company. I am very pleased with everything.

My SunSetter ended up costing me 4,500.00 including installation. The warranty is pro-rated for a five years. Based on others customers I've talk to it won't last 10 years. I should have paid for a solid roof. It's installed on my roof so if I have to get a new roof I have to pay for SunSetter to remove it so they can put a new roof on.

21 Ft XT1000 - Based on a family member's recommendation who has had a SunSetter for 10 years, we decided to give it a try. We have not been disappointed, the SunSetter is very well built and easy to use. We had a canopy on the back deck prior to purchasing the SunSetter, we are finding that the SunSetter gives our deck a more festive feel and we are spending a lot more time on our back deck. We are looking forward to our next SunSetter purchase and would highly recommend this product!

We absolutely enjoy our motorized awning. We had an older model for years that was manually operated and it was difficult for us to use. The motorized model is so easy to use and very attractive looking. It's been a welcome addition to our deck!

Sunsetter was easy to install. I elected to get the non-motorized sunsetter. The install CD was great. It was a one man installation except for having an extra person to lift and lean the sunsetter against the house. Great engineering by Sunsetter!! I'd assume the motorized version is a little more difficult.

I ordered one 18 ft motorized awning to go over our 16 foot set of sliding doors that also have hurricane shutters attached. The doors face west and we always had to close the blinds to cut down on the heat, but that closed off the view of our pool and patio. I bought the navy striped one and I love it! Now we can enjoy our view and it keeps the sun off our doors. It also brightened our house because the water reflects light onto our ceilings. We had exactly 8 inches to fit this in. We did hire men from a local SunSetter company for the installation.

My awning was repaired in a very professional manner... The crew from Alpha and Omega was very courteous and professional... I am very satisfied with the repairs. The awning is back in operation once again. We really enjoy using it. Thank you.

We are very happy with the SunSetter awning that we purchased. We went with the 14ft motorized XL with the End Plate kit and Weatherbreaker side screen. The quality of the product is exceptional. The awning material and pattern fits right in. Installation was professional, friendly and informative. If there is anything I'd recommend is to purchase the automatic wind sensor. Totally recommend if you're considering a purchase.

So far experience with SunSetter has been bad. Products have come damaged both times causing another couple weeks delay and shipment. It's June 21 and summer will be over before I get the awning. If the next order comes damaged I will cancel the whole thing.

We chuckle as we sit in the shade of our SunSetter on the edge of our pool and wonder aloud how we ever did without it. Previously we would constantly shift a table umbrella to shade where we were sitting. Now we have the convenience and comfort of around 130 sq. ft. of shade throughout the day. This was one of the best investments we have made.

We ordered an awning through a local dealer at the end of March. It was delivered and installed in mid April. However it was the wrong size. The dealer returned and remeasured and ordered a new awning. This was in early May. As of this date (6/20/2017) neither the dealer OR SunSetter can tell us when the awning will be shipped. The customer service agent does not have any information other than the fact that it is in production. This is very frustrating for all involved. The awning looks good and does a good job of shading out south facing patio BUT it takes a very long time to extend the awning the full length. It took 60 turns of the poll to extend it halfway. Is there something wrong with the gears on our current awning, which will be replace... at some point.

We are very pleased with our SunSetter awning. We chose the motorized XL measuring 20 ft x 12 ft. I was skeptical of handling a "do it yourself" project but ease of ordering, cost, color choices, free shipping and credit card payment plan made it all possible for us. The awning arrived securely packed and correct. The very complete instruction booklet and included hardware made installation easy. Two family members spent less than two hours doing a soffit mounting. The awning operates faultlessly, tracks perfectly and looks great! We opted for the wind sensor and deluxe warranty also. Couldn't be more pleased. Thank you, SunSetter!

I am very pleased with my new installed awning... it's been a terrific place to hang out. I love it... it was installed quicker than I thought and the guys were very kind with excellent personalities. I recommend anyone who would like to have one to not think about it, just get it. You will love it and be very happy with the service, the new awning. I got the remote one and I am happier than I could ever be and so are my puppies. Love it, love it and I admire how it has changed the looks of my home, my lifestyle and everyone couldn't believe how it looks. If you don't have one and much lovelier, quick, etc. get one… cheaper than building a roof. Thank you for coming and installing it so fast. I really appreciate your concern, help and personality, etc. Ty.

Read instructions carefully especially for wall mount and use a 1/4 drill bit and be careful not to use the Brick mount which is 3/8 drill bit. Otherwise, very satisfied so far for 2 weeks but see what it covers at the end of the day around 4PM. May need the side Screen to block the sun if using between 3 to 6 PM. I needed to add the screen on left side to block the sun to use when the sun goes down. Hope this helps...

I wasted $3000.00 for a awning I can't used when there is wind. I called SunSetter but they can't helps. Should have got it from a company that is 100xs better. I would have been sitting in the shade a lot!!! Would not even refer this company to my worst enemy.

Worst company ever-continues to send us unsolicited mail via USPS, and when we called several years ago to have an awning installed, the company never showed up to do measurements on multiple occasions. Stop sending us mail and pretending you are a real company. Thank you!

My new motorized awning has been installed for a few weeks now. I am delighted with it so far. I love having the remote handy and the wind sensor has worked beautifully when the wind picks up as it often does here in the afternoon. I really feel that the shade it provides helps keep my house cool inside longer thus delaying the time my cooler kicks in. I love it.

My awning blew off the house within 2 weeks! The wind sensor tried to retract it but it was not fast enough. They did replace the thing but I do not trust it! Every time I've tried to use it a little wind comes up and it starts to flop around and retracts. It is useless! They say that it is engineered to withstand 65 mph winds, it will not stand up to 25 or 30 mph wind. I asked them to just remove it and they told me to call the local dealer who installed it. He wanted $200 to remove it. Customer support is useless!

This awning was everything I wanted and more! I've told many people how great it is. It's money well spent. I would recommend your awnings to everyone. It was fairly easy to install. The gentleman I talked to on the phone was very nice and helpful.

The upper attachment rail was bent 10-15 degrees about 6 inches from the end and about 50% of the rail was squeezed shut. I had to use 2 screwdrivers to pry it open so I could get the awning in the track.

We debated our options for mitigating the blazing hot sun on our outdoor, fully exposed deck for ten years before deciding on a Sunsetter awning. We should have installed one as soon as we purchased our home! What a difference it makes! Now we can enjoy being outside, and the awning has the side benefit of shading and cooling the inside of our home, as well! Installation was quick and all we do is push a button on a remote to roll it in or out to whatever size we desire! So easy, and so COOL! Highly recommend this investment!

Enjoying the new awnings and just wish I had ordered sooner. They keep the east side so much cooler. It is like having another room. We can now sit out on the patio. Our neighbors stop by saying it looks so inviting they want to sit and enjoy. I love them and they are so easy to operate. Just push a button. How convenient!!!

We were extremely happy with the service received from SunSetter Awnings from the initial contact to the final installation. The two man team that came to fit the awning were very tidy and accurate workers. They left the site without a trace. We absolutely love it!!!

Wow, we love it and enjoy. When opening it saves that the sunshine cannot get into our kitchen when we open the blinds, also we can sit under it and enjoy watching the birds or reading or chatting. It was lucky that we now have the SunSetter and will see what becomes when winter arrives.