
SunSetter Awnings Reviews
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About SunSetter Awnings
SunSetter Awnings is the largest American manufacturer of retractable patio, window and deck awnings. The company produces four different awning types, including motorized and manual hand-cranked models. Most of the awnings attach directly to a structure, but the company does have one freestanding model. The motorized models open and close using a remote control, and the manual model uses a hand crank.
Visit www.sunsetter.com- Wide fabric color selection
- Buy direct or work with a local dealer
- Option for DIY installation
- 5 to 10-year limited warranties
- Limited freestanding model options
- Installation not included
SunSetter Awnings Reviews
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Reviewed March 20, 2018
I just built a deck. A young gentleman came here and he showed me the brochure then I picked which awning. Then he installed it and the installation went well. The awning got up. It's motorized. It works fine and I'm very satisfied with it. I use it when the sun's out. I'm very happy with it and I noticed that the next-door neighbor has a SunSetter too. Nobody in the neighborhood had one until I got one. If a friend would ask me about Sunsetter, I would tell them to go ahead with it. It's a great company.
Reviewed March 20, 2018
We needed shade and we saw the SunSetter ads and I decided to call the number. Their reps did a really good job. We were not able to use it yet where we’re at. It will probably be next month before we can use it and we may add lighting to it. I would tell others that SunSetter is a good company. My experience with them has been really good.
Reviewed March 20, 2018
I was here when the SunSetter rep came and he seemed to be a nice person. My sister got the awning with a remote control and she anticipated on using that just sitting out on the porch because she's old and she couldn't go anywhere anymore. My sister is not using it right now because it was sort of late for her to be sitting on a porch. But she's looking forward to using it when the weather gets better. I like the way it looks and the way it moves with a remote control. In fact, one of her girlfriends was talking to her about getting one too.
Reviewed March 20, 2018
We had a lot of sun on our back deck and my husband decided to go for a SunSetter awning. We had them come out and we were fine with what they had to say and I was comfortable with them. And the team who put it in were very friendly, very confident and informative. We are pleased with SunSetter.
Reviewed March 19, 2018
We live in a manufactured home park and we're close to the road. They won't let us put a screen lanai or screen porch because we're too close to the county line. We have a slab, so we figured we'd put the awning and hoping it would give us some shade. We saw SunSetter in a magazine, we also heard about it and there was someone else in the park that had put one. So, we decided to call and get information on that. The rep was very good and very nice. He explained things to us. We got the motorized awning and it works out good. When it gets windy, it automatically closes. The installation was very good. Everything went well. It's been windy lately so we haven't been using it too much. And, we just moved in the place so we still have some things to do before we can use it more.
Reviewed March 19, 2018
I needed an awning where I live because there’s a full sun in the afternoon and even though it may not be that hot outside, I couldn't enjoy the sun beating down on me. I purchased a home that already had SunSetter Awnings, so they mailed me information about this account. I knew that SunSetter was one of the major companies providing awnings so I didn’t investigate any other companies.
The previous homeowners had a manual unit and even though they left me the instructions, I probably needed parts for it. Also, the instructions for setting up the awning didn't make any sense to me. I had family over and they couldn’t make sense of it either. We couldn’t even get the awning open and we’re not sure how long it has been closed up. A friend of mine told me to open the awning at least once a year to make sure I clean it, even with the electronic remote control one. If I were to recommend SunSetter Awnings to people, I would tell them to buy the automated, remote control unit.
So, I ordered a new unit from SunSetter. I did everything over the phone and the sales team didn’t have to come out. I had the previous owner's name, so SunSetter had all of my information in their system. They already had the measurements of the previous unit in their system, so they knew what size I needed. Plus, I had enough materials. I had responded to a flier and they had sent me all the materials that I needed, so I was able to pick out the fabric the way that I wanted it.
When I ordered the awning, they said that it was easy to install it myself. But when they delivered it, I saw how heavy it was and I didn’t think I was going to be doing that. The weather is still cold here, so I haven’t looked into installing it yet and I didn’t know if I need to call a local retailer in Maryland to arrange an installation appointment or call SunSetter's 800 number back. Nevertheless, SunSetter's service was great and very helpful overall.
Reviewed March 19, 2018
SunSetter's team was very efficient. The salesman was great and gave us a lot of options. We thought we knew what we wanted but we ended up going with something else. It was a motorized one with lights on it and it was attached to the house. The installation was done in a day. SunSetter is a little pricey but we like our awning. We just wished we have done it sooner. We’re now able to use our deck more and we couldn’t without it.
Reviewed March 19, 2018
The guy that I ordered the SunSetter from came in and put it up. And it was done in one day.
I used my SunSetter awning this past summer when it was really hot and at first I had a problem with it because the remote wasn't working and it ended up that it just needed new batteries. But the guy came and took care of it and it works fine. It's automatic. I have a remote and a side panel on one side and I think I'm going to have to get another one for the other side because the sun comes through both ends. So I'm going to have to spend more money and get another side panel. My awning works for the purpose that I needed it. It's a little expensive. I didn't really plan on spending that much and, of course, I had to pay extra for him to come and install it but otherwise it's very nice and it works.
Reviewed March 18, 2018
I wanted to sit on my patio and got a motorized 20-foot awning from SunSetter. When my dog goes up or uses the bathroom and I don’t want the sun on me, I let it out. It's beautiful and all the neighbors ask about it. The only thing I don’t like about it is the loud noise it makes when it shuts all the way, but that’s just how it has to be. The installers were quick, fast and informative. They did a wonderful job.
Reviewed March 18, 2018
The SunSetter rep was a nice guy, and the installation guy came when he said he was going to and got the job done without any difficulty. They were very good people. Our awning is powered and it works fine. We couldn't use the deck at the back of the house before because the sun was so intense, and we roll the awning out so we can eat and cook out there. Everything has been positive.
Reviewed March 18, 2018
I was going to build out the roof of my house and needed an awning to come out from the house instead. SunSetter's awnings didn't have any support posts so I chose them. Their representative was helpful and did a good job. I had to go with a motorized model as the awning was too big for people to roll out. While the awning tries to pool up if I have it out because the house is too short, it still works well in blocking the sun.
Reviewed March 18, 2018
The sun comes to my living room and an awning was a good way to block it. I did my research and found out that SunSetter was very reliable. The guy who came was very professional. He took his time telling and explaining things and all the different materials that he had. And then the follow-up was excellent whenever I call on when it's going to be ready, when it's going to begin installation. Everything was good. The installation crew explained to me how it works. My awning is dark brown and it's with white lines. It's a good product and it serves the purpose.
Reviewed March 17, 2018
I have had skin cancer since 1984 and I’ve not had much use of my deck because I can’t sit out there with skin cancer popping up. I saw an awning advertised on the television and I thought, “That would be cool.” I won’t have to sit in the sunshine and I can get the breeze blowing. I called SunSetter Awnings and everything went okay. A man from Baltimore came over and talked to me. And within a couple of days, they came and installed it. If anyone I know is interested in it, I would tell them that SunSetter is a good company to work with.
Reviewed March 17, 2018
I have a cabin up in the mountains and I wanted to block out the sun. The west sun made it impossible to use the area. SunSetter's prices were good and the people were nice. The installer was outstanding. He ended up having to rehab my soffit to make it work, and he wouldn't leave until he had it right. As soon as I called them and got it put in, everything was usable again. I want another one that’s a little bit bigger and longer, and they’re going to install it in May. The one that’s there now, they’re going to move it to the back. Then I’m going to put a bigger one on that west wall, and I’m going to put another one over the little door that I have over there. SunSetter is the best and I wouldn't use anybody else.
Reviewed March 17, 2018
My daughter gave me a SunSetter awning as a present for my birthday and I absolutely love it. I can extend it about 2 feet out. My pets can sit under the awning and not get wet, and it has provided the perfect shade. I’ve used it and there has been no glitch. It’s as smooth as it can be. It will be a year in July since we've had it and it’s holding up great. I haven’t extended it because it’s been in the wintertime. We get a lot of snow and that’s too heavy for it. But I use it quite a bit it in the summertime. It changes the whole temperature of my main room.
When the reps came to install it, they were perfect. There was no problem whatsoever and it didn’t take them very long, about 30 to 45 minutes. My house is an older house and the rep said he hadn’t run into a wood that hard in a long time. So, there was a bit of trouble piercing the wood. But other than that, everything went smoothly. They couldn’t have been more polite. They showed me how to work it and showed me how to work it with the little hand-handle if I wanted to. They were great and they were on time.
Reviewed March 17, 2018
I got a SunSetter awning to use for shade when it's sunny. Their track record shows they have a very good product. The awning itself is no problem. I paid and the first time it didn't operate because it was not programmed correctly from the factory. So the motor would not work correctly. And the second time after they fixed it it did the same thing again. So they finally ordered a new motor for me and now it works perfectly well. It took about 2 weeks to get the new motor. We paid about $3,000 for it. And so that was very disappointing to me that it was two trips out here to go ahead and finally give me the finished product.
Reviewed March 16, 2018
We have an awning at home and we needed one for the beach. SunSetter has a good price, good value and a nice product. Their team was great and they matched the price that we were looking at. They were really accommodating and they came out quickly and did a great job. Everything went well with the installation and it didn't take long. The installers were neat. The awning is of a solid color and it's motorized. We got a lot of sun at the beach, so we opened it half of the day when we're down there and it works quite well. I would definitely recommend SunSetter Awnings.
Reviewed March 16, 2018
We've been using our cottage a lot more, and in the deck, we were sick of the umbrella table being blown over, so this past year we thought we’d try the awning. SunSetter was the company that installed awnings locally and we had seen their advertisements. We've been looking at them for a few years and we liked what we saw, so we purchased from them. The two gentlemen who came were excellent. They were at our location before we even got there and started on it. It didn’t take them long to set up the awning. There were also no mess, damages or problems after the installation.
We've had the awning for almost a year and we've only used it for two months, and it worked great last year. It takes a beating up there with the wind coming off the lake, but the awning looks good and seems to be holding up fine. It was a good experience with SunSetter. Anyone who's thinking about putting an awning should not be afraid to do it with them.
Reviewed March 16, 2018
We bought this house in June, which is the heat of the summer in Alabama, and moved up here from Florida. The sun sets in the west, which is through our backyard and the back porch, and I needed an awning there to give some shade if we're going to sit down on the summertime. So, we purchased awnings from SunSetter. But it's not doing what I hoped it would do. It wasn't big enough. About 3 o'clock in the afternoon, there was nothing but sun on the deck. That was the largest extension that would go out. They make them a little bit wider but they don't go out any further. If SunSetter would be customizing it, I needed it to go out and buy another two or three feet. Also, it took three orders and three times for the installers to get the right size awning up there but they were great people to deal with and stuck with the program.
I had a salesman come out and measure and then they took it back to the office, turned the measurements in and they hooked it up with the one that they have to order. They give you the size, widths, and length, how far it will go out and so forth, and that's the one we marked. But the person at the office didn't get the right order in. We weren't able to use the awning in the summertime. It took about a month to get here and it was in the Fall when it came. So, we'll make use of it this Spring. In the future, I'd like for them to make one that extends out further up. I'd have to get a customized one but I don't know if they do customize because they have a chart which tells you the dimensions. So, you try to get from there to fit your patio. I'd like to be able to order based on what I want and not on what they can make.
Reviewed March 16, 2018
We're re-doing our deck and putting in some new furniture. We bought a motorized SunSetter awning and their distributor did a good job. The people we dealt with were responsive to our request for a quote, and the quote was attractive. Then the fellas came for the installation and they were efficient. They got the job done. The awning is over the top of a sitting area and we'll use it either for sun or rain. It was a good experience and I would recommend them.
Reviewed March 15, 2018
I spent over $2,000 on the 8 x 10 beige shade from SunSetter Awnings and it looks tacky. We bought it for shade over a table to barbecue and eat outside, and time is so valuable now that I got one bid and went with it. I made the mistake of not getting at least another bid from another company in Overland, Missouri. It was really disappointing that when we ordered the electrical wiring with the awning so we can just use the remote control, there is a cord on the left side that comes 10 feet down to plug into an electrical outlet on the house. It looks ugly. That is exposed and there's nowhere to put that unless you hire an electrician to put it under a conduit and they wouldn't pay for an electrician to do that. It would probably cost me a couple of hundred dollars to hire one because electricians charge a lot to cover it properly for the weather. So we had to put a lunch baggy around the prongs that plug into the wall for storage for the winter on the window sill.
Before a customer orders one of those, they should go through the process of visualizing where the electrical cord is going to be for the customer so that when we get it, we're not surprised. The best thing we could have done was to order the awning without electric because we can hand crank those things. They also advertised that they have a cover to put over the awning for the winter. But they had a hard time installing that so they might want to improve upon that as well.
The salesman was all right and the installers were as nice as they could be. But they didn’t have a solution because the boss didn’t have a solution. They didn’t want to put in any extra money to hire an electrician to hide that cord to make me happy. They didn’t want to be responsible for that. I was surprised 'cause this thing cost a lot of money and I'm not real happy with it. They took off $200 the total cost instead. Still, it was a bad experience.
Dear Pat,
We are very sorry to hear of your disappointment with your new awning. At SunSetter, we take great pride in our product quality, our service, and especially in the satisfaction of our customers. We do our best to educate our potential buyers on all of our models and sizes through our literature and on our website. We will reach out to you privately to discuss your experience.
Sincerely,Jacob S.
SunSetter Customer Care Team
Reviewed March 15, 2018
We have this big deck and we were not using it until the afternoon when the sun goes over the roof. Shade is so important so we decided to buy an awning. It was for our own personal pleasure and to be more social. We also bought a grill and we plan to have some parties there. When people are hot in the sun, they can go under the awning. We saw SunSetter Awnings on TV and we knew they were reliable and they'd do a good job. We heard testimonies on those commercials from people who had it plus, we asked around town and the one who had one was pleased with it. So, we went with them and we had a very good experience.
Their team instructed us well and we had a very pleasant interaction with them. They did a good job. They put the awning in last summer but we didn’t have a chance to use it because the weather turned cold and we were not using the deck. But it works fine. We got the electric thing and it rolls out itself. We also have a manual in case that motor doesn’t work. I bought the awning as is and I like its color and design. It should be very useful and would allow us to use the deck for the first half of the day before three o'clock in the afternoon when the sun hasn't gone down over the roof. We have a table and six chairs around it and my fiance is looking forward to sitting under the shade and reading in the sun chair.
Reviewed March 15, 2018
I had a very good experience with SunSetter Awnings. They have a good reputation, and when the team came out, they were very good. The awning is motorized and is a yellow and a brown. But the plug is a two-sided thing and you have to put the three-prong in there. I have to get on my hands and knees and hold the cover up. That design is very poor and it's a pain in the butt. But everything else works. We've used the awning and it's wonderful. Unfortunately, the awning was up when we had that windstorm and we were not home. The whole pole came out of the side of the house so I have to call my representative. Nonetheless, I'm happy with everything.
Reviewed March 15, 2018
SunSetter Awnings is where to go. We like to sit outside and it was too hot for us because there was no shade. We went to SunSetter, looked at the awnings, and decided that we wanted the retractable kind so that we didn’t have to work as we’re getting up in age. The SunSetter team came, had it up, and explained how to work it. It was real good and we’re very satisfied with them. We've had the awning since September last year and we like it real well. We just have to push the button and it goes out and the lights would come down and support it.
Reviewed March 14, 2018
I love our awning from SunSetter. I've had it for eight years now and it's holding up great. It’s very durable as well. I've had too much sun on the back of the house, and since I've had the awning, it made the inside of the house a little cooler on that side and I can sit out there in the middle of the afternoon and all summer long because it’s in the shade. I have the one with the remote, so I just hang it up and plug it in. We keep it retracted unless we’re going to be out there. Everybody from SunSetter was also great including their rep and the installers. I’m happy with SunSetter Awnings and I would recommend them. I also went back to them and bought one for my daughter's house.
Reviewed March 14, 2018
When the sun goes down, it goes across the whole back of the house and it beats down on the bedroom. We thought it would be a good idea to get an awning there for the day and then be able to put it away at night. The color of the motorized awning we got is very light and it goes with the house. I didn’t want it standing out like a barbershop. The size is about eight feet out and 12 feet across. The installers were very friendly. Experience means a lot and they seemed to know what they were doing. The father was the start of it and he was also with the boys who were installing. They did a good job. It was nice, neat and clean, and everything worked out great. They also left me instructions and I can call anytime if I have a question or problem. I would recommend SunSetter. They seem to have a better product. I had looked at the others and I wasn’t overly impressed.
Reviewed March 14, 2018
It was very easy with Sunsetter and I recommend them to anyone. We were trying to decide whether to put a roof over the sliding glass doors on the outside or whether to use an awning. And the decision was made to do an awning because I like to have light come in when it’s not being used. I had known other people that have gotten from Sunsetter and they have had great look with them. And I wanted something that I knew would be guaranteed and had good quality. My husband was with the install team and everything went very well. We plan on using the awning in the summer when we wish to sit outside and enjoy being outside and to have something in case it rains.
Reviewed March 14, 2018
We had used some sails and they had worn out. We decided to get a little more features and went to SunSetter. And we had good experiences all the way with them. Their rep was on time when he said he would be. His installers were on time, too, and did their job properly, and went on their way but they cleaned up after themselves. We have a regular motorized awning and then we also got a portable one. We spend quite a bit of time on the lanai. I spend a lot of time out there reading and my son does also. And we're getting good use out of it. I would recommend SunSetter.
Reviewed March 13, 2018
My wife wanted to purchase an awning. We got our motorized awning from SunSetter late in the summer and we only used it about twice, but we’re satisfied with it. We have the setting sun on the back of our house and that’s where we put it to keep the hot sun from coming in the family room. The person from SunSetter who came out to measure was very intelligent on his job and he knew what he was doing. The installation was very good, too.
Reviewed March 13, 2018
The sun in the afternoon got too hot and we had an umbrella but it wasn’t big enough, so we decided to go with an awning. My buddy had one from SunSetter Awnings years ago and he gave me their phone number. I had a great experience with their salesperson. Also, we were happy with the installation. The guys who came out were really nice and polite. Although it was raining and they waited outside a couple of hours to put up the awning, they were able to do the installation on schedule. They did a really good job and they also showed us how to work everything. We got an awning that goes up to 12 feet with a remote switch. In the late afternoon, we go outside without the sunshine on us all the time. And it just helps when we got family over because we do not have to keep running around the table to get out of the sun. We're happy with it.
Reviewed March 13, 2018
Go for SunSetter Awnings. It’s worth it. I have an old awning by SunSetter and I replaced it with an electric one. The SunSetter team made an appointment, showed up on time, did a good job on the installation, cleaned up, then left. The awning is motorized so it goes out when I push the button and comes in when I push the button again, which I like. I put it out when the sun is too hot. It’s in red stripes and there are figures in the gap.
Reviewed March 13, 2018
I've owned a SunSetter at my summer place in Wautoma, a free-standing one. And when I decided that I needed some shade on my deck here in Appleton, I thought I wanted to check out the SunSetter again to see if it could be installed in my home. I dealt with Stella in New Berlin, for the Wautoma. And then this time, I dealt with a guy and he was nice and very dedicated. He told me what to expect and he came doing it. I chose the color taupe and it extends 10 feet out and 16 wide. It's got a remote and a wind sensor. All which work perfectly and I love it. Now, I'm looking forward to every day, counting away the hours that I can get back on my deck.
Reviewed March 13, 2018
We've been thinking about purchasing an awning for a while. We've seen SunSetter Awnings for so many years and when we decided to make the move, we went with them. The guy who installed it was the husband of the woman who sold it to us and he didn't give us an option on the mounting. He wanted to put it on the roof and that was the only way he did it. It came out okay but it was a bit more expensive than had we mounted it up on the side of the house. Other than that, the awning is a quality product and you get what you pay for.
Reviewed March 12, 2018
I had my house lifted and I had a back deck but I didn't want an umbrella. I'm disabled and in a wheelchair, so an awning would be a really convenient thing to keep the morning sun out. It's for protection too. My friend in Shark River Hills got an awning from SunSetter and he was the one who told me the name of the woman who sold the product to me. He had a good discount coupon too.
The woman was on vacation, which surprised me that there wasn't somebody but it didn't matter. She was great. The installers were in and out. They explained it to me and did a good job. I got a motorized awning with the automatic thing. It has a three-button switch. But I didn't get the aluminum cover because I plan on using it even in the off season when there's a light rain. It also helps keep things dry for my dogs when they're going out, then going down the stairs on the side to use the bathroom. I also have an electric lift in the back now that I'm raised up. I made the awning wide enough that it covers the lift, so if there's light rain, I can leave it over that and I'm still dry going down to my garage. I'm also thinking of getting another one for the front of my house. Because I have these big picture windows across the whole front of my house and it gets really hot.
Reviewed March 12, 2018
We live on a lake and we get sun so we needed the shade. Our neighbor has a SunSetter awning and we had been thinking about getting one too. Then we did it. They came out and did their job. They did a good job too.
Reviewed March 12, 2018
When I got a new deck, I stayed with it for a week or two. Before it got so hot, I could walk with no shoes. But it was burning hot in the summer and my poor dog's feet must have been burning. Then I said that it was too hot on my deck and if I was going to use it, I might as well get the right shade. So, I got an awning from SunSetter and I didn’t even price around to get the best deal. The rep was very nice and helpful. He said everything about the awning and he gave us all the information that we needed. The delivery was good and the installation was no problem. The installers finished off in no time and they checked the awning out.
Since we put the awning up, I've only had a couple of months to try it and live with it, but I love it and I can’t see not being without it. There was no care to it since it wasn't the one made of wood. Also, we went with the motorized one since we didn’t want to crank anything and I’m more than happy that I got the automatic opening for my awning. It was a pleasure in the summer. Sometimes, I had company that came and they enjoyed it. But now, because of the weather, I didn't go out and open it up yet, so I’m hoping that there would be no problems with it during the winter. To make sure, I also bought the cover for it. So, we’re all set and ready for the new season if it ever stops snowing here.
But I wish the awning came in a couple more colors. Although I’m more than happy with the color of the awning I got as it goes with everything, I was looking for a teal color. Plus, I wanted the screened-in awning, but they said that one could give us some problems. They were truthful about that and I’m always more than happy with the truth, so I didn’t get the screened-in one. But if they ever come up with some way to screen it in that’s not too much trouble, that would be lovely and I'd love that, and I'd be even more happy because there are too many mosquitoes and bugs outside at night, so we have to go in at a certain hour and come back later outside.
In addition, someone was saying that people have to be careful with the awning. A woman didn’t close her awning at night and the whole thing was all trussed up due to the wind, and it cost her $2,000 to fix it. So, as soon as it starts getting too windy, I close my awning right away because I can see it moving in the wind. Nevertheless, I've had a very good experience with SunSetter Awnings and I’m more than satisfied with the awning that I got from them.
Reviewed March 12, 2018
We tried umbrellas and it just didn’t have enough shade for us. We kept dodging them and moving the umbrella and so forth. We decided we needed a little more protection. SunSetter Awnings had a big advertising program and I have almost decided a few years ago to put one up and I just put it off but I've been getting some literature from them and their booklet and so forth, and they seem to have a good reputation so I went with them although they’re slightly more expensive than one other one I'm thinking of. When I really got down to it, I talked to the professional that put it up. He came by to look the situation over and we decided on what size we wanted and he actually was the one that made the order. I had a professional in to install the awnings and it works fine. We live in Port Angeles and the guy was from down the road about 40 miles.
It’s everything we expected of it. The only thing that I was a little bit surprised about was the height to get to it. Ours was a 10 footer and I'm 5’10” and I get under it okay but the arms might make you duck a little bit. But that’s no big deal.
Reviewed March 11, 2018
To have shade on our patio, SunSetter Awnings came and installed an outside awning. The salesperson we dealt with was very good and we got the motorized, extended one. Then the installers came out, figured out where it should go and had the whole thing up in about 2 hours, which was really quick. They did a fine job. We did it towards the end of the season, but it's worked fine. We only used it maybe half dozen times. It’s nice and it provides shade in the back. Our patio is always in the sun until late afternoon so, we can go out in the morning and so on and not get sun.
Reviewed March 11, 2018
The contractor team from SunSetter Awnings did a great job. I watched them the whole time and they were very professional. We use our awning for our patio and we enjoy it. It's well worth it and I'd recommend them.
Reviewed March 11, 2018
I have a home in Florida that I needed shade on one part. There were two SunSetter reps who came out and they were great. One did the installation while the other one talked to me, and they were fine. Everything was here and the guy brought out his tools, screwed the awning on the wall and attached it. They weren't here half an hour. I got an eight-foot motorized awning that has red stripes. Usually, I click it on around noon time and then click it off when I close up the place for the evening. I got a SunSetter awning 6 years ago and I knew how it worked. So, I knew what I was getting and I am quite happy with what I got. I also tell others how satisfied I am with it.
Reviewed March 11, 2018
We had a great experience with SunSetter Awnings. Our contractor was a SunSetter authorized dealer and he was fantastic. We also talked to other people that had SunSetter and they were pleased. So we went with that recommendation. I got the motorized awning for the convenience of it. It was light too. I use it everyday in reading outside to get the sun off. It's a great product and we recommend it.
Reviewed March 11, 2018
The sunshine was awfully hot on the side, so we bought a striped brown and light brown awning from SunSetter. We chose the mechanical push button awning that goes up, but it often comes back down, and the wind sensor. Their sales team was very nice. They explained everything, were very prompt, and got everything up as promised. The installers came out when they said they were, and got it put in. It did not take too much time. So, that was fine. Since we have put it in the fall when the sun was mostly gone, we have not used it that much -- we will notice changes more this year with the summer coming up. Nevertheless, our experience with them was great.
Reviewed March 10, 2018
We needed an awning for our porch or deck and we had one from SunSetter Awnings before, so we got another one from them. This time, we got a motorized one. It was up high and easier to use that way. Our experience with the reps were fine. The installation went perfectly and was done professionally, and the awning looked nice. Since it’s winter time, we're not using our awning very much right now, but we’ll use it more in the summer.
Reviewed March 10, 2018
I've seen other people that have a SunSetter awning so I wanted it. I loved it because the place right here in North Andover sold them so I didn't have to go through the mail. I could see the fabric right on hand. I'm old and I had the awning motorized. I have it right off of my deck of my kitchen and I've had it open three times. It made my kitchen a lot cooler and added to the comfort. But I might have gone a little bit bigger and it would have been better. The other one would've been better for the rain, but who the hell is going to sit out in the rain when it comes right down to it. It's a little bit off-center but it's not their fault. The man would've changed it right and then that day but I didn't want to put more screws into my vinyl siding. But it is off-center. I will call them and I'm sure that they will come. Nonetheless, I'm happy.
Reviewed March 10, 2018
I bought a new house and I was shading a deck. SunSetter had motorized, remote controlled awnings and they had waterproof material which I wanted. Also, they worked through Costco and because of that, I was able to get a good price. However, the person who came out measured beyond the limits of what the installers were able to actually install. He measured it so that the awning would go all the way out to the end of the house without taking into consideration the installation. I just wanted it to go out past the railing. Instead, it goes out an additional three feet. Also, they have a crew coming back to put an endplate on the hood because it's about 50 feet off the ground and they could not reach it from the deck.
Nevertheless, for as long as SunSetter's installers are able to put the end piece on, I'm happy. I'll be using the awning more in the summertime. When the sun is more overhead, it will protect that area that I want. I've been impressed with how SunSetter has been proactive in contacting me to tell me that they are going to resolve the issue. I'm very happy with that and I recommend them.
Reviewed March 10, 2018
I have a big deck and I needed some covering from the summertime sun or the rain. A friend of mine had one from SunSetter Awnings and he was very satisfied and happy with what he had, so that little bit of knowledge from him helped me and I went with SunSetter. I got a couple of prices of awnings that were the same amount, within a few dollars of one another. The rep treated me very well. He’s a salesman, so he would treat everybody well in trying to make a sale. I just let the installers go and didn’t interfere at all with them, and they spent four hours putting the awning up and getting it ready, and then they showed me the remote control and how the awning worked.
The awning was put in last August, so I've had it for nine months. I got to use it last summer, from August to September, and a little bit in October. Then, the winter came and I put it away, and it has been away since then. But everything worked fine when I was using it. Also, there were no extra charges and I never got billed for anything more than what they told me about. A lot of times, when people get something, the company will say that they ran into trouble so they've got to get another $50 or $100. But that never happened with SunSetter, so I was happy about that. Everything went very well with the service and I would recommend SunSetter Awnings.
Reviewed March 9, 2018
We had a new home and it was too sunny to sit outside. We got SunSetter to install our awning because of the value and the convenience and the location. The SunSetter team did what they said they were going to do and they did it when they said they would do it. The installation also went very smooth. And today I don’t have any reason to be unhappy. The product has the right quality that I expected. And I think the remote control feature is an awesome feature too. That was probably my selling point.
Reviewed March 9, 2018
Before we moved here, I had two retractable awnings on our patio and on our deck in the house we had up in near Mansfield. They were put there by a company that sold them and they were more elaborate than sun setter because they went into a housing when they retracted and it protected them. But we enjoyed them. And when we came down here and have this deck, the first thing we want to do is have some kind of a retractable awning on it. We saw ads for SunSetter and we liked what we saw and we liked the price. So, we had them come out and measure and tell them what I would take. The installation went well. My wife and I and the rest of our family who come over enjoy it and we're looking forward to having the weather so we can go out and use it.
Reviewed March 9, 2018
I live in Florida and the sun was pouring in. I've had a SunSetter awning before and I was happy. They also did a fine job when I got one again. I got a 19-foot, nutmeg colored, automatic awning. Everything's good and I've already recommended them to two people.
Reviewed March 9, 2018
I bought the house about 13 years ago and it had a previous awning from SunSetter Awnings, which was dilapidated over time as well as had one of the folding arms broken. So, I called the company in San Antonio and they came out and made some recommendations. The salesperson was very helpful and wasn’t pushy, but he pointed out some deficiencies. I wound up buying a complete new awning and motor, and I was essentially pleased with the awning itself. I had the same model and size put in, but with a different pattern that I’m very pleased with. Installation was good and it went fast. The installers were very competent. The awning was put up in late autumn and I really haven’t had occasionally use it yet but I’m very pleased with the service I received and also with the quality of the awning. I’d recommend SunSetter anytime.
Reviewed March 9, 2018
I am a maintenance person who has worked with Sisters of Mercy. They said that I had put an awning up four years ago in one of the houses in the convent. And then one of the other houses requested it. So I checked around and the original awning company that I got the awning from is no longer in business so I tried SunSetter. SunSetter did a good job. We had to put an awning in the house, and everybody is really happy. However, I'm a little bit frustrated with their sales team. They wanted to hold back information which I did not like. I said, “Is there someplace I can look at it?” “No. We’ll send you up there for that.” And I said, “Well, how much would it be?” “No. We’re going to have someone come out.” Because I had to get an estimate, I said, “Can you give me somewhere a ballpark that I can hand in or an estimate, because I have a budget?” And they said, “Well, no.”
Finally, when I have already given up on them, one of the people say, “Well, it’ll run for about $3,200. You’ll have a good installation.” So I said, “Okay. So in that way, I can put it into my budget.” They sent out a pack, and that was fine but if you have a budget and you are in a time crunch, you need a little more information quicker. But other than that, after that, it was fine. I got a stripe 10x14 motorized awning, and they put it in quickly. The awning works well in summer because it is on the west side of the house that gets a lot of sun. But during the winter, sometimes it gets pretty cool, foggy and wet in Sacramento so they don't go out, so they keep it in most of the time during the winter. I would tell my friends about them definitely.
Reviewed March 8, 2018
We were gonna put a roof over our deck but the issue with that is when you change the roof line or whenever you add anything to a structure, you get into the permitting process and the inspection process. You’ve got to meet code requirements regardless of wherever you live. In Oklahoma, it gets hotter than hell here in the summertime and we needed something to keep the sun and the heat off the deck for our grandchildren to play on. They’re very young. If they fall and bump their heads, wood is a lot more forgiving than concrete in a garage so we went for an awning instead. Also, a roof was going to cost more money aside from the permitting and the structural issues especially if it’s a habitable space.
A guy who was the rep of the distributor/retailer here in the State of South Carolina for SunSetter Awnings came out and we looked at the product and we bought it. He was a nice guy. The experience went great and they put in our awning after Labor Day, in September. It’s a nice awning and it’s exactly as described. The process was flawless. With the SunSetter, it had been easy-peasy. They attached it to the side of the house and there was no permit needed since I didn't change anything on the house. And if we ever go back with a different siding, it's going to be very easy to take it off and put on. I watched them put it up and I’m familiar with how it goes up. It’s something that I could take down probably in 10 minutes and put up in 20.
Evidently, the company has a pretty good reputation. I’ve never heard anything bad about it. I had a cousin and her husband down to visit with us over the weekend, and she asked me almost immediately if it was a SunSetter. She said those were fantastic and that they had one when they lived in Boston. They relocated to Charlotte and they're going to be putting one there too.
Another thing that was nice about SunSetter was the good customer service. They walked us through the whole process. I could have saved significant money by buying one at a local hardware, like a Lowe’s or a Home Depot, but I looked at SunSetter's, the warranty and what people had to say about them. The awning was not that hard to get up. Also, the owner called me twice which was something that he didn’t have to do but that mattered to me as a consumer. All they had to offer a consumer was customer service. He asked me how everything went and even the place where we got it. I appreciated the fact that he took enough interest and it wasn’t a big deal. It was a $4,200 purchase which was not a lot in the scheme of things. If I couldn't get them from a local distributorship or retailer, I could buy it on Amazon or somewhere else.
But I tried to use the awning the other day and I couldn’t get the remote to work. That was maybe due to a loss of signal. I haven't had a chance to call the local dealer to get instructions on how to reset it though. It’s just a little remote clicker and they might need to reprogram it. But the times that we used the awning, it operated flawlessly, exactly like it was supposed to, and we were very pleased with it. I trust that it’ll be operational for quite a long time.
Reviewed March 8, 2018
The sun was on our porch, so we got a SunSetter awning and we put it in at the end of the summer. Other neighbors had used SunSetter Awnings with satisfaction. The company is family-based, so the reps were upfront and knowledgeable, and they were thorough in their response to our questions. SunSetter subcontracts the installation. The installers delivered the awning when they said they would and they tried the awning so that they would know that it works. I would recommend SunSetter Awnings.
Reviewed March 8, 2018
We wanted to cover the deck and my aunt across the road has had a SunSetter awning for several years, and we decided we'd try that. I've known the guy that runs the dealership for years and they're good people. We got a motorized awning with crimson and tan stripes, and they did a good job on the installation. It was quick.
Reviewed March 8, 2018
We bought a place in the Reno area and it happened to be a particularly bright, sunny region. We'd look out and I'll see the way the sun comes in late in the afternoon. It just beats down on our place. We called SunSetter, and the person we talked to put us in touch with Shane. He came out, measured, quoted and then installed them about three weeks later because the fabric, pieces, and parts have to be manufactured offsite -- they were custom-tailored. Still, everything was done a few days earlier than the expected timeframe. The installation was done in two or three hours. We got the biggest model they have, and it is all automatic. It there is any wind, it would track it. We got the push button deploy and retract feature. They are nice awnings.
We have used it for the sun protection feature to cool down our backyard. It definitely reduces the amount of heat. Where we live, it can get 95 in the summer. The sun comes into the backyard. We have two sets of big awnings, so we can cover a big area. That way it keeps the backyard a lot cooler. Otherwise, it is oppressively hot when you go out there. We live in a high desert, but it is still good. Go for it.
Reviewed March 7, 2018
The people that installed our awning were not local people. SunSetter led me to believe that they would be. But they came all the way out of Warner Robins. And I had a little problem that I had to fix myself because I couldn’t get them to come. The problem was that the awning would automatically come back in by itself without the wind blowing. That was after about a month after they installed it. But I was able to fix it myself. I talked to the corporate people and they kind of gave me the runaround. I will not buy another one from them.
Reviewed March 7, 2018
We wanted something to shade the windows on the sunroom at the back of the house and we got the top-of-the-line model from SunSetter Awnings. It's got the wind sensor to it and it's 20 by 12 with beige and white stripes. It’s motorized with the manual override and it has a light stuff under it. My experience with the salesman was good. I had to call him back one time and make an adjustment, and it was done easily.
For the installation, the owner of the franchise around here came out but the window was a little bit taller than the ladder they had. Also, there were only two of them and they needed more than two people to put the awning up because of the length. So they had to reschedule and come back the next week to put it in. Other than that, it went smoothly. But after I put the awning on, I went to a home show and there was an awning that was a little bit cheaper. The rep there said theirs is the best one too but maybe they are different. Still, I've recommended SunSetter to a friend.
Reviewed March 7, 2018
We wanted to have more space outside covered and when SunSetter came up when I googled, we got them to install the biggest awning that would fit the area. Their salesman was very helpful and we had a very positive interaction. The installation experience was very positive as well. The awning is motorized, attaches to the house, retractable, and in navy and white stripes. Now, our outdoor activities have improved a lot and we watch TV out there. And I've also referred SunSetter to a friend.
Reviewed March 7, 2018
A neighbor had a SunSetter Awnings installed and I liked it. The complex where we live, they all have to be the same. I knew SunSetter had what I needed because they had done two out here. The salesman came out to measure and told me the size, the cost, etc. I was satisfied with everything and told him to go on. They set me up a date to have it installed and the installation went fine. We do everything that people do in it. I enjoy it and if others are interested, I'd recommend them to go to SunSetter.
Reviewed March 6, 2018
The sun hit the back of the house and it always gets hot here. We decided to get awnings and the girl down the street had SunSetter's. She referred us and we also saw it a couple of times, so we went with them. Their rep was awesome. If I knew people that were going to buy, I would send them to this guy. He was the nicest guy and whenever we sat here with him, he was honest. He was always there and told us that if we had any questions, we could give him a call. My sister called them one time because this thing was supposed to program up and down and it lost its memory because one of the kids took the battery out. And their rep stopped by and fixed it.
We got two awnings and they are motorized. We looked at swatches for the fabric and had them customized. We put them out to block the sun and to keep the heat out of the kitchen. One of them goes over a little deck where our grandkids go out and the other is upstairs. All in all, our experience went well and we're happy with the products.
Reviewed March 6, 2018
We purchased a new house and wanted to have an awning. It seemed to fit well for the place we have. I did a quick search online, looked for who my local person is, and then SunSetter Awnings came up. I had an all good experience with their team. They showed up, installed the awning in a couple of hours, gave us a tutorial and we were good to go. I got a 16-foot motorized awning in dark color with gold stripes. We use it to keep some of the sun off the house in the summertime and then basically for shade to hide in a good day. We’re good fans of SunSetter Awnings. Go for it if you can afford it.
Reviewed March 6, 2018
We needed an awning and SunSetter was in Belmont, which is close by. We have a motorized light blue awning and the installation went well. We used it last year and it was good. I tell anybody that comes to the house about it.
Reviewed March 6, 2018
I got a motorized awning that has a wind sensor and two arms. Their team was always on time. They put it up like they said they would and showed me how to work it. Fortunately, I already had one so I knew everything, they asked me how I wanted it adjusted and I was able to tell them and it was really easy. They told me that they would have a couple of guys come out first thing in the morning. They called before they got here, they showed up, they got it done and they were out of my hair in a few minutes.
My only complaint is I was under the impression that the cord would be more hidden and it’s very evident. And in order to have that done differently it would cost me quite a bit of money. It was in October that I got it installed and it’s summer and it would draw up and it’s not going to do that, it's just too long. But it is what it is. I’m south facing and so in the mornings the sun will come through into my kitchen bump my door from where I’m sitting, so I’ll move it out to protect me from just sitting in the kitchen. And then the nicer days I put it out because later in the day it comes directly into the house and I can sit in the shade. Overall, I had a good experience. In fact my neighbor is getting one. They came over, looked at it, and it was what they wanted.
Reviewed March 5, 2018
The sun beat me in the head so I wanted to get some shade. My in-laws had used SunSetter Awnings so I used them too and purchased a motorized model. It's color brown and the installation went great. One thing I didn't like about it though was the whole back of the house is brown, and everything underneath the shade is white. It looks funny. So I'm not sure if they only sell their products in white on the bottom side, or if there was an option for brown, the salesman should've contacted me.
Reviewed March 5, 2018
I needed an awning when the rainy weather is here to able to cover over a certain area. SunSetter Awnings popped up during my search so I called them and they were ready to work with me. The purchasing part wasn’t a big deal but I'm not really fully satisfied with the installation because there are still some items missing such as the crank and the wind gear that I paid in full but I still did not receive. Also, the installers left without saying anything about the missing items. It's been about almost two months since it's been installed.
I told the installer that I was about to do a credit card chargeback on the labor portion and I got a callback. The guy said, “Sorry, my brother was with cancer.” I said that was fine but I texted him three weeks ago since he said he would be out here and get it done but it still wasn't. I felt bad about his brother but he should at least be respectful to call back or text back and tell me that his brother was going through a family problem and he couldn't make it out here. That would be understandable. I have a problem when they don't call me back and ignore my calls.
Other than that, everything is fine. We use the awning pretty much every day. It's at a hotel and even when it's windy or too sunny, we put it out. My friend is getting his patio done and he is planning on getting a SunSetter. I gave him the number. But I will definitely tell him to think twice. The product is fine if you get it all in the time that they said you're going to receive it. When a company sells something and they want payment, they should deliver the product at the same time which is great and they should do a followup call.
Reviewed March 5, 2018
I have a round property and since I don't live there, the sun really heats down on the west side which this rental property faces. I asked if it might be possible for me to put in awning, so I did it. I got several estimates and the other brand was so much higher than SunSetter's price. SunSetter was in the medium range and so I went with them. We got the motorized one. Their rep came out and set up a date for installation and it went without a hitch. When I called, they called back. I was very happy with them. I got it in the late Fall so we haven't really had a chance to test it out too much because, in Ohio, we're here in the winter weather. Hopefully, we could use it this summer. I know it has a warranty, so hopefully, it'll keep working and we won't have a problem. If it works all through the summer without a glitch, I would recommend them. Right now, it is open and the winters are rough, so we'll see if the motor keeps up.
Reviewed March 5, 2018
We had just moved into our house and there was no roof over the deck. And it gets very hot. We had looked at several awning companies, but we went with SunSetter because it was located in Monongahela, where we just moved from. The installers had a difficulty installing it at first, but then it was fixed and it was fine. They did everything well. They were very professional too. And installation only took a couple of hours, so we were pleased with it. It was a good experience.
Reviewed March 5, 2018
We needed a shade. And we were planning on buying an awning and Costco had a sale and was offering a really nice price on Sunsetter compared to the other manufacturers. The team who came to set our awning up was awesome and accommodating. They tested the wind sensor. And then when they changed the wind sensors to a different area at one point it was more protective from the wind than the other, so I thought that the awning wasn’t closing. So, they repositioned it. And then they were able to come up with a way to link it on the other arm. They went beyond. They made it a point to come up with solutions to make it fit our house.
We use it all the time and the only problem is that it gets very windy sometimes, so it looks like it’s really moving. We have the larger size that SunSetter makes. And sometimes it’s very scary with how much it moves. So, we end up closing it. So far, we’re happy with the purchase, and I'd tell others to get SunSetter awnings, too.
Reviewed March 5, 2018
I got tired of not being able to use my porch because the weather is too hot or it was never a good time to use it. My brother got an awning 15 years ago and I just noticed one day when I was at his house that he always uses it. I asked him where he got it and checked into it. Plus, I saw the commercial. The team at SunSetter was super friendly and installed it. I have a beige-striped automated one and I got the wind sensor. I was asking about the warranty and the guy said, “The only thing you really have to worry about is not to get snow or ice on it ‘cause that can tear them up.” I came back from Florida this year in December to the snowstorm, looked down the porch, and saw the snow on top of it. I remembered that, so I got out there, got it out and closed it because I leave it partially open to keep the porch clean, which is awesome. I got it at the end of the winter towards the end of the year and I’m looking forward to using it.
Reviewed March 5, 2018
We needed something out over where we have an area to fence in for the dogs. And there’s a cement sidewalk there and we wanted to be able to sit out there and not in the sun. We had seen SunSetter Awnings advertised. Scott and two men came. They did their job and Scott explained everything very well. They installed the awning and instructed us on how to operate it. We only got it in the end of the summer last year and we use it whenever we sit out. I would recommend Sunsetter. We’re satisfied with everything so far.
Reviewed March 5, 2018
Someone I know has a SunSetter awning and I liked it. I liked the way that my awning was installed. The people who did the estimate on it were very good and pointed out a couple of things that were ultimately very important. And I like the idea that I can operate my awning remotely. I live in New Hampshire and it's winter, so I don't get much use out of it this time of the year. It is cold and a little snowy too. But we have used it out there in warmer weather, at night, and light rains and the lighting that we had installed with it has added interesting ambiance. I've had a lot of people that have looked at the awning and liked it, too. We had a good experience all the way around.
Reviewed March 4, 2018
My husband wanted to put a tarp on the deck and I convinced him to get an awning instead. We have seen other ones as we were riding back and they looked so nice. We went online and tried to find a representative that was nearest to our area. SunSetter was local and they were just 30 miles away from where we live. My husband called a young man and he wanted to come down the next day. He sat with us and gave us an opportunity where we could choose what we wanted. I was even able to make a copy and send it to my daughters just to get their suggestion and recommendation. It was a great experience.
We got a motorized awning and I was a little bit skeptical when the rep told me it was not to go all the way out. We have a fairly large deck. But he was able to recommend something that filled that space where we really wouldn't need a cover over it. I just love it. I'm taking into consideration of moving my grill there or maybe putting my flower pots in that area. My husband was there through the whole installation process. They installed it in a fairly timely manner and when I got home and looked at it, it was a definitely professional job.
Whenever we have to go on the deck and pull out the awning or push the button, we really enjoy it. When my girls come in, they may sit out on the deck and use it. Just listening to them, they love it. We use our deck a lot and this year, we will definitely start using our awning. We have had people that have visited us who want to know where we got it from. SunSetter would definitely be my first recommendation. The foremost important thing to me was the good customer service. Their rep took the time to sit down to talk to us and he didn’t rush us. We really didn’t have to make a decision that day. We were able to make sure that we would get the color that we wanted. To anybody considering getting an awning, SunSetter is the place to go.
Reviewed March 4, 2018
I purchased an awning to get some shade in the front. We’ve heard more about SunSetter than any other awnings company so for their notoriety, we purchased from them. But we’re a little disappointed with their team. We ordered the awning and then decided we’re going to sell the house. So we tried to stop the thing because it wouldn’t probably help sell at all but we were unable to do that since we haven’t called them soon enough within the required number of three days. When they came in for the installation and put everything up, it was fine and it went relatively quickly. As it turned out, we didn’t sell the house. And I tell others who ask about the awning that I like it.
Reviewed March 4, 2018
We're living with the sun glare and and my patio needed an awning. I got a motorized one with brown and cream stripes and the people from SunSetter were very good and nice. I'm completely satisfied with the experience and I would recommend SunSetter Awnings highly.
Reviewed March 4, 2018
I got an awning due to cool the patio down and block the sun off of the sun room. We had heard an awful lot about SunSetter Awnings. We talked to the reps and we got a 12-footer awning that goes out about 8-feet. It has got lights on it and its color is tan and green. It's motorized and the three different lights that my wife had to pick to get everything working was a little confusing for her. The SunSetter guys were nice and friendly. The installers put the awning up there well in quick time and they didn’t take all day. They did a good job and cleaned up nicely.
We've got the awning out right now. I like that it goes back in order when the weather gets windy. The lights on it are awfully bright, like runway lights, and I didn’t expect that they were going to be that bright. My wife said that she wished she had a control for dimming the lights. We use our awning for relaxing, reading the paper, and just sitting around, since we're retired so we're not very active. I'd tell people that SunSetter Awnings has outstanding material which works great and I would definitely go with them.
Reviewed March 3, 2018
A friend had a SunSetter awning and was very happy with it. When we wanted to cover our patio so we could get more use from it in the summer, we got a SunSetter too based on her recommendation. We got the 10-foot awning that's motorized and attached to my house. SunSetter was fine and they recommended a local installation company which we used. But the issue that I had was that after I had made the contract with the installation company, SunSetter sent me coupons that the installer didn’t accept. They had their own discount but it would have been better to have used the SunSetter coupon. But other than the delay in getting that information from SunSetter, I'd highly recommend them. Our awning was installed in the fall and it seems good. We used it to show a couple of friends.
Reviewed March 3, 2018
We've been interested in and wanting an awning. SunSetter Awnings sent out a flyer saying that there was a good discount on their awnings and that the payments were stretched out over five months. All those things were beneficial so we got an awning from them. It's a 10-footer awning and it's electrically operated on a cord. My wife picked out its colors of brown and white. Everything was fine with the reps. They shipped our purchase when it was supposed to come.
We made the measurements properly ourselves and that was pretty cut-and-dry and no big deal. We just had to get the awning over some sliding doors and it didn’t have to match anything. I just needed help in putting it up because it's quite heavy and weighs 150 pounds. My son also has an awning and he helped me with the installation, which was definitely a two-man job. We bought the awning this fall, but we haven't had the chance to use it too much because it came in October and then all of a sudden winter came. Hopefully, we're going to use it this summer plenty of times.
We've had a very good experience with SunSetter. Everything was just the way they said it was going to be. Our awning seems to be a nice and I like that it works very nicely mechanically. We'll see how it holds up when it stays up there in the winter time. We're not going to take it down since it's way too heavy. Hopefully, it'll stay up for 10 years and I'll be very happy.
Reviewed March 3, 2018
I had an awning and I put it down when there was wind up to 30 to 40 miles per hour, so it went down and I had to replace it. I like the service that I received from the SunSetter gentleman who came out to my home and showed me all the different options, especially the different fabrics that I could have. He explained to me how they would put it up and I was most impressed by the quality and his professionalism. My previous awning was from a different company and it was far more expensive, but the SunSetter awning was as good even though it's a very plain, kind of a taupe awning.
The awning was installed in the latter part of the summer and I wasn’t around during the process but everything was fine when I came home. I’m very pleased so far and, hopefully, when spring comes and I need to use it, it will be as good as it was the few times I did in the fall. Overall, SunSetter Awnings was very good to deal with, we were right on target, they came out right away, and all services were excellent.
Reviewed March 3, 2018
My mom had an awning in the front and it was crappy. I saw the SunSetter commercial and I'd always wanted one in my back porch. The one I got is motorized plus I got lights. I absolutely love it. All my friends say it's so beautiful, and my mom says it's perfect. The installation was great. However, I told the guy who installed it that I didn't need the wind detector, and now I don't know if I can still have that done.
Reviewed March 2, 2018
We needed shade in our backyard. I looked online at a bunch of things and SunSetter seemed like it was the best company for us. I liked the automatic bringing in and out. And it also seemed like they’ve been around for a while. So I requested something online and someone called me. I was very impressed because I got a response very quickly.
We had two people come out. The first time, we just did two sections that are downstairs, our side yard and our backyard. And I really wanted to do an awning upstairs on our balcony, but I was afraid that it was going to be really showy. So the rep came out and I explained it to him what we wanted. He said we can do one very nicely. He gave the number of the guy who installs them. So we ordered. The rep had us leave it at the warehouse so that we didn't have to store it and hold it by our house. The installer picked it up for us and brought it to the house.
The installer was here for half the morning with his assistant, super kind and nice. They did it all and showed us how everything works. He set all the buttons for us. And then I said, “Can you look at the upstairs?” He showed me exactly what it was going to look like, drew it out really quickly, how far it would stick out. He said, “Call your guy back and then get it all set up and we’ll do exactly the same thing.” I said, “Perfect.”
And so, this time, the pieces came to my house. And it was fine. The installer said, “The minute you get it, call me. I’ll do my best to get over here quickly ‘cause you don’t want that in your driveway for forever.” Sure enough, he did it. The second time around was even easier ‘cause I knew what was going to happen. He was in and out and that’s it, done. They had to go upstairs in our house so they had covered their shoes when they walked inside. Just really very professional. They honestly did a great job.
We have one awning back by our pool. We didn’t have lights back there, so we got the lights installed with the awning. So now, when we use our spa, we open the awning up and turn the lights on. And that spa gets a ton of sun. So, it’s not always the best to sit under there without the awning opened. Now that we have it there, we open it every time we are in the pool. We love it ‘cause we can sit out with the lights. We told a few friends about it. We were super impressed with the whole thing. We’ve done a lot of construction here and it hasn’t always been great. It really was a great experience. I’m really impressed with the company, the response time, the guys who came out and the people who were here to sell it. They were very kind and weren’t pushy at all.
Reviewed March 2, 2018
We have in-laws who have had a SunSetter awning for quite some time and they've been pleased with it. We were convinced to get one with their recommendation and the SunSetter advertising. We needed the shade too. Their people were excellent and I'd highly recommend them. I liked their friendliness and their professionalism and they did a great job. They worked around our schedule. Once we had the order in, we told them that we couldn’t do the installation because we were leaving for vacation at the time. We had to postpone the installation until we got back as I did not want to have the SunSetter awning installed until I was here. It was simple enough.
Reviewed March 2, 2018
We had a sun problem on the back for the back windows and I thought that having an awning will resolve it. I got an electric roll up that's about 20-foot wide and I had a good experience with the team that came out from SunSetter. The installation team were prompt with what they said they were going to do.
Reviewed March 2, 2018
I purchased a gray retractable and power awning from SunSetter. Their team was great and on time and they got the quote to me when they said they would. Moreover, the awning came in ahead of schedule. Their installers came out the next day, got it in and installed it. Overall, It was a perfect awning for my purpose. We bring the awning out if we want to use the hot tub and it helps with some of the rain above my hot tub in the winter. For those looking for a retractable awning to mount onto their house, SunSetter is the only one to get.
Reviewed March 1, 2018
A neighbor had a SunSetter awning put in and they had a very good experience, so I used them as a referral. We've had ours for four months now and everyone loves it. Everything is great and working perfectly so far. The reps were all fantastic, from the owner to the installer to the salesman. They were very professional and more than helpful, and at this point, I would definitely recommend them.
Reviewed March 1, 2018
My patio is out in the sun in the morning without any shade. I have the flat awning, and two gentlemen from SunSetter put it up fairly quickly. I'd recommend it.
Reviewed March 1, 2018
We have a beautiful lanai with a kitchen out there and we wanted it covered for shade. We had seen SunSetter Awnings' advertisements, so we just called to see what they had. Their rep came out and gave a quote. He was very professional. Four weeks later, he came and installed the awning. We're very happy with it and it looks nice. We had a good experience and price-wise, it was what we thought it should be. We've recommended SunSetter Awnings to others.
Reviewed March 1, 2018
I’m in Southern California and the temperature goes to 110 degrees in the summer. In the afternoon, I touch my doorknob and it's like I'm burning my hand. In the winter, I want the sun to come into my living room and help warm things up. But during the summer, I don’t need that. SunSetter Awnings gave me some flexibility of when I want the sun, it’s there and when I don’t, I can let the awning out.
The people from SunSetter Awnings were good, especially the people who did the install. Mine wasn’t a really easy install and they had a lot of issues. They had to get creative and it took a lot longer than the standard install. They were pretty much here all day. Also, I thought the salesman was trying to get more money out of me when he wanted to sell me the extra large awning but now, I’m really happy that he suggested that. It's also motorized and so far, I am enjoying it and I’m glad that I got it. During the summer, I can use it and use my patio and not have to melt out there. It's going to give me the shade that I need.
Reviewed Feb. 28, 2018
I had a new deck and I didn’t want to burn with it from the roof. For shade, I got the motorized retractable awning from SunSetter Awnings. They did what they said they were going to do and when they said they were going to do it.
Reviewed Feb. 28, 2018
My husband went to a local restaurant and they had an awning over the bar area of the outdoor portion of the restaurant. He saw it without an umbrella and just having the awning at the bar. He came home and he mentioned it to me. We had an umbrella in the portion of our yard and the cross breeze tend to knock the umbrella over and break it.
We were thinking of buying another umbrella but we weren’t sure 'cause it will probably break like the one we had before. So, he said, "Why don’t we try putting an awning up like I saw at this bar?" I remembered seeing the ads on television for SunSetter. I went online and I had difficulty with the website in terms of trying to connect with a local dealer. I had tried to fill it out and send it in but it didn’t seem like it was working and I gave up on it.
And then finally, someone called me from a local dealer because evidently, my information had gone through, even though I didn’t get an acknowledgment from the website. The man came over and he seemed very nice. When the men came to put the awning up there was some difficulty in trying to get it up in the location where we wanted it. They really worked hard and were here much longer than I thought they were going to be. They got it up and we haven't had any problems with it.
We got our SunSetter Awning during the summer. We put it up just to block the sun in a section of the yard. After we got it up, we decided rather than just having a table in that area that we went out and we bought an outdoor bar to put there. And I probably should have gotten a bigger awning now because it needs to cover more space.
The awning was more expensive than I thought it was going to be but for such a small size but we didn’t compare prices to other companies so I have no idea how awnings cost. Especially because I had planned to buy an umbrella which is a totally different. You pay $200 for an umbrella versus around $2,000 for an awning. It's a big difference and I hadn’t really been in the market to spend that much money for such a small awning. We wanted to put more of them up around the house but when I saw how much it cost, I decided we're not going to buy anymore. We'll just buy some window shades but it was a nice experience and we're anticipating getting a good use out of it.
One problem is that my husband forgot to put the awning down before the winter started. And ice got on the top of the awning and we weren’t able to put it down because he couldn't get the ice down. So, we left it there and then when it melted, he put it down. I'm hoping that when we put it back up again in a month or two, that it will work. It doesn’t look as though it's wet. And if it is, it's our fault for not putting it down properly so, we wouldn't hold that against the company. But I expect that it'll work. I would recommend SunSetter to anyone who was interested in pursuing it but they should get some price comparisons to see how it works out versus other companies.
Reviewed Feb. 28, 2018
Our awning was ruined by the hurricane Irma. But it was old and ugly anyway and we had planned something before too. Within The Villages, we have a next-door neighbor kind of website and only two companies were recommended. There was SunCoast and SunSetter, and I knew SunSetter's reputation. We also got a good deal on it and the salesman was great. The awning was in before Christmas and the installation went very well. The installers were so nice. They were here when they said they were going to be, and they took their time. They checked and explained everything, showed me and my husband how to use the remote, and made sure we were completely satisfied before they left.
The awning we purchased is tan and burgundy with a little bit of green and white in it. We didn't have a birdcage or anything for outside, but with the awnings, we're now able to be outside. We had also negotiated lights in it. We got them on a discount and the lights are unbelievable. Even if it’s pitch-dark outside, it’s like daylight when you’re out there. I also like the fact that if the wind gets too hard and it’s out, it automatically goes in. I also like the remote. I like everything about the awning and I would highly recommend SunSetter Awnings.
Reviewed Feb. 28, 2018
I’ve always wanted an awning for years. Where I’m putting it is like a small patio and it can be very sunny and hot in the summer. I wanted to be able to use that space when it is very hot out also. I saw a SunSetter awning at a friend of mine that he had installed. I looked it over and it was pretty cool. It doesn’t need any support. Also, it's supposedly easy to use. I ordered one over the phone and it's a motorized, 10-feet wide, and green-and-white striped awning. It got here in one piece in the fall and we figured we wouldn't put it up before winter but I think I'm going to love it.
Reviewed Feb. 27, 2018
The arms of the awning I had blew off when we had a very heavy rain and windstorm. For years, I have seen Sunsetter advertise and I figured it is not a fly-by-night company -- they have been in the business such a long time now. It is wonderful that I got a SunSetter. I got a burgundy awning with a beige stripe. It is motorized and what I like about it is that it has a wind sensor, which is very good, so that if it gets a little windy, it automatically retracts. The reps were shimmying it just to give a little vibration and showed me how it works. However, I am very paranoid about the awning -- a little wind and I close it. One time, it was such a beautiful day and I went to the mall. While I was there, we had a severe storm. When I came home, I found everything down. It knocked off my lights on the walls, and all my patio furniture were turned over. The storm did not last long, but it was enough to do damage. So, I never leave my awning open.
The fabric is very nice and the price is reasonable. The company has been reliable and dependable, too. Their people worked together as a team, and they were very fast. I had a lot of questions and they answered all of them. Then, when I saw all the wires hanging out, I said, “Where are all these wires going to?” And they kept saying, “Do not worry. We are just going to connect to the existing electric that you have.” And I could not imagine. They then did a very good job and they cleaned up nicely too. Whoever wants to buy an awning, go with SunSetter.
Reviewed Feb. 27, 2018
My mom has a SunSetter awning and I liked hers so I got one. Everybody was really great and did everything they said they were going to do. It took 45 minutes at the most for the installation. I'm very satisfied with my awning. It's motorized, burgundy and has lights on it. It’s really pretty.
Reviewed Feb. 27, 2018
We wanted to sit outside and have fun even if it was raining. My husband and I talked about having an awning then he looked around and he was the one who called SunSetter. The person who came in was good in his manners. He showed me how to operate it and what happens if the auto mechanism doesn’t work and the whole manual thing works. It's an auto awning and it has wind sensor. If it is too windy, it curls on its own. Recently, my daughter had a party in the night and all her friends came in and they were sitting outside and they had fun even if it was raining outside. But mainly we have a breakfast table in the kitchen and we eat out lunch there and in the afternoon, it's still sunny so the awning helps us with the sun too. We love our awning, it's good and I really recommend SunSetter
Reviewed Feb. 27, 2018
I wanted an awning to alleviate some afternoon sun into my living room. The SunSetter fellow who came and gave an explanation gave me a better offer and he seemed to be more qualified than the other people I spoke with. Their team was excellent. They knew what they were doing and they went right to the job and got it done. They were very accommodating too. I got a 20 feet long motorized awning that extends 10 feet out. The awning is of tan-ish color. They also installed some LED lights on each end that totally light up the patio at night. I’ve given two people who live in this townhouse area where I am the company's name and number as they were interested in doing something as well.
Reviewed Feb. 26, 2018
I try to do all my purchases with American Express but SunSetter Awnings doesn’t take American Express and I was a little disappointed in that. I had to use Mastercard. But otherwise, we had a good install. The guys that did it quickly and they knew what they were doing. It all went well. We primarily wanted the awning to shield the rain but the guy said it would give us shade but it was no good as far as rain went. That was one thing that I was disappointed in but then I was very happy that it is somewhat waterproof. It is 12 feet in width, blue in color and with a remote. It's very good and we're happy with the product.
Reviewed Feb. 26, 2018
I bought a new condo and the sun was extremely strong in the back and I couldn’t sit on the patio. A lot of people seem to do is to cover the patio. If the association wouldn’t let you do it, then put up an awning. I looked at the bylaws of the association and they said I had to go to Queen City Awning who was going to charge me $9,000. I kept looking around at the competitors and the young lady that came out was very charming. She showed me all the particulars on the SunSetter, I presented that to the board, stated my argument, and they agreed that SunSetter had everything that the other one had for about half the price. The crew was excellent when they put it up and I've recommended SunSetter to my neighbors.
Reviewed Feb. 26, 2018
We got a new home and we thought we could really make good use of an awning in our backyard. We liked the advertising of SunSetter Awnings that we saw on TV and they responded quickly by email, sending us a mailer with booklets. We called and a guy came out, measured and showed us samples. With him coming out, the transaction was pretty personal. The technician was also very responsive to our call and orders. The SunSetter team were quick hard-workers who were good and professional. We got the largest awning available and the color of it is called saddle. It matched the colors outside of our house very well and we’re very pleased with the awning.
Reviewed Feb. 26, 2018
My other patio cover was wood and it started to rot and come loose. Between an awning and a new vinyl patio cover, I decided to go with an awning and give it a try. I asked for SunSetter's package, got it in the mail, and read all about it. I didn’t look anywhere else. I called the name that was on the paper in the packet that they gave me and told them I’d like someone to come out. Then, someone came out, measured and looked, discussed and we went from there. I purchased a motorized awning. It’s a tan color with a very thin pencil-like line through it in brown and it’s scalloped on the edge. Two men came out through the company that I had called to install it and they had it done and everything working within two hours. I love it and the service was very, very good.
Reviewed Feb. 25, 2018
Our friends had an awning from SunSetter and we liked it so much we purchased one. The salesperson here in Florida was very friendly and the installation went up in one day without any hitches, so it was very professional. We have the motorized model using the Graber fabric, with remote and wind sensor on it. When it is hot, we just open it up. It is really nice to sit underneath the shade. We are very happy with it and we highly recommend it. We, in fact, have a new neighbor who was just moving in and she wants the name of the dealer here in Florida.
Reviewed Feb. 25, 2018
I saw SunSetter's ad on a magazine and it looked like something I would like to have. I got a manual awning that has a navy blue and white stripe, and the team was very good and nice. They knew what they were doing. The installers did a fine job too. It was very quick and clean. I was pleased with the service I received and I would recommend them.
Reviewed Feb. 25, 2018
We just bought our house and having an awning was one of the things that we have planned for the house. We have been saving our money. It was kind of a little bit more than what we wanted to but we were pleased with our purchase with SunSetter. We were going to get a smaller one but we went ahead and got the biggest and motorized one. We weren't going to actually jump into that but we did and just was really happy.
I was pleased with the installer and his work and knowledge and all of that. We really had no issues with that other than when he took the awning parts out of the box the post that run down the middle was bent. And we didn't know it until we put it up and actually started to open it. Of course he wasn't happy about that. I don't blame him. Probably the last thing he wanted to happen is to have something damaged. It was impossible to ship or they had just decided to run a forklift over it or something.
We had to wait for a couple of weeks for a new one to get shipped to us. But if there was any glitch that was the only glitch there was and that was nobody's fault other than whoever shipped it. I would definitely recommend SunSetter. I also really like the offers that were online. I didn't need all of the things that were being offered online. But I found out that they were giving away a free grill at the time. And when I called I couldn't separate them. I had to get the whole package or nothing so I didn't buy it through the SunSetter direct and I bought it through the local guy here.
It would have been better for me to be able to just do it all at a one stop shop and get what I wanted. But they won't really accept it when I called them in regards to that. So I would tell people to do their shopping. Do their homework and make the time to choose what's right for them whether they have to do it online or they're doing it with the local installer. I ended up getting everything I wanted except the grill because they didn't give me the grill. I really did want that. But the local guy did give me everything I wanted and I ended up spending less money. I paid about $500 doing it that way. I probably was spending an extra hundred just to get the grill. But I can buy a grill for $700.
Reviewed Feb. 25, 2018
SunSetter Awnings is a very good company and we purchased an awning from them after reading the reviews on Angie’s List. The awning is an electric one with a wind monitor and we use it for shade when sitting outside. Our backyard is always in the sun and it gets difficult to enjoy the garden in the summer. The SunSetter Awnings team is professional, provided good service, tidy, and did everything that they were supposed to do. The installation team also showed me how to use everything. Everything was good and perfect.
Reviewed Feb. 24, 2018
The way Sunsetter Awnings advertised on TV looked good and when we were at the Dawes County Fair, which is in the county that we live, we've finally seen them there. They had a display there. We were thinking about purchasing an awning. We had the deck up and during the summertime, the sun's beating on the deck and it gets too hot to sit out there. We talked to the guy and he came out and did the measuring. He was part owner of the place, so he was good. He explained everything. Our deck is bigger than the biggest awning they had and we don't want to go with two awnings because that would get too expensive. So, he figured how he could place the awning and that's what we went with.
The installers did a great job because they measured and we did have enough room for it to be installed but in between the overhang and the windows. And when the guys come to start installing it, they were having trouble with the fit and studs where they were supposed to be putting it. So, then they went to the local lumber yard and got a 2x8 to put it up there. And they put that up and install it. They showed us how they had done and they never charged anything extra. And I thought we had to pay extra for the 2x8.
It was September by the time we got awning. So, we didn't use it a whole lot. But when the sun came out in the fall when it got hot and we put the awning open, the porch, right off the deck, stayed a lot cooler. There was a lot of difference. I was very happy with the job they did and how they did it. And they were always on schedule. I do highly recommend them.
Reviewed Feb. 24, 2018
We wanted to put up an awning to cover our patio and we liked what SunSetter Awnings had, with the lights and everything. We went the whole 100 yards and they did a good job with the installation. The awning is all electric. You push the button and everything comes in. Friends of ours rent that property now and they use the awning all the time. It blocks the sun in the morning and then he runs it back halfway and gets the breeze in. Then twice a week, we go in and have our little happy hour. They love the awning.
Reviewed Feb. 24, 2018
I bought an awning through SunSetter for convenience and everything went great there. I’m just waiting for the installation to see how it works. Hopefully in a couple of months when we get it installed we’ll have a good experience throughout.
Reviewed Feb. 24, 2018
I have a west exposure and I use umbrellas. I wanted a change and get a little different look. I noticed SunSetter Awnings commercials on the TV so I called them up. They came over and I talked to the salesman. He seemed responsible and gave me all the information that I needed to know. And he measured. He also made some suggestions. He laid out the fabric on the table and I picked out. He didn’t sway me one way or the other 'cause I basically knew what I wanted.
The installation was longer than I anticipated but I didn’t realize that the awning is as big as it is and it's heavy so the installation team took their time. They cleaned everything up so when they left, you never knew that there were workmen here. They were good. The awning is motorized. I think it's 18 feet wide. We use it all the time. We have a sitting area and it protects us from the sun and it's given us an extra room. I would definitely recommend Sunsetter and their workmen. I think the idea is terrific.
Reviewed Feb. 23, 2018
The sun was bothering us so we got a SunSetter awning. The guy that sold me the awning put it up and I’m hoping we got it in the right spot. It’s hard to tell until summer. And I have a prow front on my lake home so it’s kind of angling out. I guess we’ll wait and see. But it’s a sturdy construction and I think it’ll be good. Also I’m happy to have a remote.
Reviewed Feb. 23, 2018
SunSetter did a great job. The installation was amazing. They were quick, good and very courteous. They walked us through it and made sure everything was perfect. They sealed everything up nice and reassured us that it won't be hurting anything on the house. We're very happy with the motorized awning. In fact, I'd tell my friends that they need to get one.
Reviewed Feb. 23, 2018
We have a patio on the roof that did not extend out very far, and I wanted more coverage. I have seen SunSetter advertised a lot on TV and I always have that name in mind. I checked the website out and I had to go with SunSetter. The awning is 11 feet and about 14 feet wide. The team was very good, very helpful, and didn’t take them long to install it. They did an excellent job. They stayed there, got it all installed, cleaned afterwards and made sure it worked. After we had enough, we purchased the light set from SunSetter also. They worked out really well, too. We’re really happy with it. Now in the winter time, I have it out about halfway because I can go out there and I can barbecue under it. In the summertime, we can have a lot farther if we like. It works out great every time. It’s an excellent product. I have recommended them to my sister and a couple of other friends of ours and they bought one, too.
Reviewed Feb. 23, 2018
We have a nice deck but the sun was bright so we couldn’t use it very much. We decided to check into SunSetter Awnings and some good friends had bought one so we went to see theirs. Afterwards, we called SunSetter Awnings and the rep was very nice. He seemed to know what they were doing, and it was the same with the installation team. They were also very polite. They came in and got the job done.
We got a beige awning, with the bells and whistles, with the wind thing and the remote. It’s a little bigger than what we thought we had to have but they their explanation made sense so we didn’t argue. The little trim piece has to come off in the wintertime though and we took it off like they said and laid it out flat. But I didn't think that was a good idea. Nonetheless, we love the awning. We used it last year and it really blocks the sun. It does a good job and we're very pleased. We would certainly recommend it and I’d be glad to show it to friends. They can come and see for themselves.
Reviewed Feb. 22, 2018
We have a huge space and a huge deck, and a grill surrounded with stones in the backyard. That part of the backyard is really beautiful but we didn’t use that part because of the sun. I went to my friend's house and she has an awning. She opened it that day and then she turned on the lights because it was almost night time, and her backyard was so beautiful. So, she told me about the awning and I decide to do it because one would think it was like a hung roof but it was really like a tent.
My friend used SunSetter Awnings and I used them, too. The representative I spoke with was really nice and he explained everything. He told me that it's not going be something I have to pay extra money like a lot of companies, since some companies have to paid a little bit more after one signs the contract. With SunSetter, there's just one price with the one that he gave me. He also told me that if there's any issues that I have, I can call them and we can take a look and go from there, without paying, which is a good thing. Then the installation was good and the guys were really nice and fast. They came to my house at the time that they told me and they also told me the installation will take about an hour and a half and that was it. They had to drill on the walls and then they cleaned everything after that. They even told me I can call them if I'd have any problems.
The color of our awning is like brick color, red with cream. It's not huge but it's not as small either, so we have a really good size. We don’t use it now because of the weather but I open it with its thing and it's working good. We want to use it this summer since that's when we could use it the more. I have another friend who wanted to do it, too, after she saw my awning. But hers is going to be a little bit smaller than mine. She's not here right now but she was thinking about it, and I told her that I can give her the information when she's ready.
Reviewed Feb. 22, 2018
The big trees that were behind our deck had to be cut down and we needed some shade. SunSetter Awnings was a company that was recommended to our condominium association. Their people were delightful to work with. The salesman was great. He's called me back a couple of times to make sure everything is fine, although we're in Florida and we've been here all winter. The people that put the awning were very, very good and very friendly. They did a great job. Our experience with SunSetter was excellent and our awning looks very attractive. We've already recommended SunSetter Awnings to other people.
Reviewed Feb. 22, 2018
Tyler of SunSetter Awnings was excellent and outstanding. He had all the knowledge that I needed to know like all the comparisons with different awnings. He's a great rep for the company. He had all the brochures and samples of the fabric. I asked him about the motor and how it was going to function because I have one. I asked him about the warranty, the guarantees and all that and he answered every question there was. Two guys came out to install it and did a wonderful job. I wanted it raised a little higher. They did everything that I asked them to do. The only thing is I wish I would have known that they have covers. I would have bought a cover. I would recommend to friends to definitely go with the awning that I have and the company that I use in Conifer.
Reviewed Feb. 22, 2018
We wanted some shade in an area and we didn’t want an umbrella. We already have a SunSetter awning back in Ohio that we really like, so we went with them. Installation was wonderful. It took hours as they had to mount it into the wall, and it was a different kind of mount than what they normally would do. Bit, it went fine. However, we had a couple of issues. Our door going outside kept hitting the lights and the tech came back and fixed it. He was right there and it was great. If my husband wants to grill outdoors and it is raining, he sets the awning out and stay dry and go ahead and do what we wanted to do in spite of the fact that it is raining. IT shades pretty much one-third of our lanai, so we can use that part of the lanai more than we used to be able to. They were very pleasant to work with and were polite. They knew what they were doing.
Reviewed Feb. 21, 2018
When we wanted to have some awnings installed, we chose SunSetter. Everything went fine during the installation. They did great and they were a good deal.
Reviewed Feb. 21, 2018
The SunSetter Awnings team came to do an estimate. The salesman was a nice guy and he knew what he was doing and what he was talking about. The installation guy just seemed to know what he was doing and he was just experienced. We had a good experience with SunSetter. Everything went really well.
Reviewed Feb. 21, 2018
I had a good experience with SunSetter. Everything was as planned. I purchased this electronic and motorized awning a few months ago, and it was installed and completed to satisfaction. I already bought the awning before and I was satisfied, so I did not look for anybody else anymore. Using the control, the opening operates outwards to extend and then when I'm finished using the awning, I retract it back to its closed position.
Reviewed Feb. 21, 2018
We have a deck out back that gets hit by the sun all day long and SunSetter Awnings came recommended from a neighbor of ours. We were happy with the product they had and with the installation. The representative was very nice and the installation team was very good too. I'd recommend the product.
Reviewed Feb. 20, 2018
I kept getting a lot of brochures and reports about Sunsetter Awnings. Their name was also more predominant than other companies and they seemed to have a better information for their product. Plus, the way they advertised and presented it was pretty professional. I liked their shipping and the way they packed their product, too, and all those good stuff led me to get a big electric and motorized awning from them. It’s 19 feet long and it took three big guys and myself to put it up. We followed their instructions and the video that they sent with it. I also viewed it online before I ordered the awning because I had to go make some measurements, make sure I had the clearance, and that the joist and studs were in place.
So far, my experience with the awning has been good. I put it over my garage and not over a normal patio like most people do. The support is stronger in the garage because you got your header over your garage door and it’s pretty sturdy, more so than just the regular studs alongside a house and that's important because it’s a pretty heavy awning. I also have a Styrofoam stucco type siding, so I have a one-inch Styrofoam over the studding. It took a little creativity to mount that awning so the stucco siding didn't collapse. I also made a backer plate to go underneath the mounting bracket and that really prevented the Styrofoam stucco from collapsing.
I have an 18 and a half foot garage door and I use the garage for a lot of different things like as a gym and a workshop. It's also an area to park my car in. And in summer when the sun comes in that direction, the awning provides shade for the garage, which was the primary reason why I got it. Then, every once in a while, I’d have extended activities in the garage and the awning would work out pretty good for that. I had several people stop by and they were pretty impressed with my awning. I got additional little cards from Sunsetter and I passed those up to them. I told them I enjoy it and as a matter of fact, I got one of the neighbors thinking quite seriously about getting one for his garage. Sunsetter also needs to promote the garage business. All their ads are showing their awnings over a patio.
Reviewed Feb. 20, 2018
We were replacing the awning that we had. It was a hand crank and after about seven years, it was caught in a windstorm which destroyed the arms to it. It was going to cost more to replace the arms and the fabric itself than it was to just buy a new one. There were good recommendations online for SunSetter. I kept receiving a number of different advertisements and all the reviews I read were very positive so I went with them.
The installers didn’t come out the first time because they were getting ready to load it in the truck and they found out it was defective. It sat in the warehouse for over a week. I don't know why they didn’t check it when it first came in. They waited until it was time to do the installation before they checked it. They said they were going to expedite the shipment but it took over two weeks before they sent a replacement. And then it was another half week delayed before it could be installed. So from the time we ordered it to the time it was installed, it was about seven weeks. That was not a good experience. To compensate us for all the trouble we went through, they gave us $100 off which I didn’t think is satisfactory. But once they got there and they did everything, we were very satisfied with everything. They went through a demo with us so it was fine.
The awning is 14 feet long and it has the electric and the wind sensors so it automatically retracts if the wind gets up to a certain amount. We really liked those features even though we had to pay extra for that. We mainly use it provide shade and reduce the heat on the west side of the house. The quality is great. But whoever is going to have to do the installation, if they're SunSetter's dealer, they're going to need to give a more accurate information as to the timeline and the installation.
Reviewed Feb. 20, 2018
30 years ago, I went to the Eastern States Exposition in Massachusetts. And I was fascinated the first time I saw SunSetter Awnings advertised. As a matter of fact, I saved the video for 30 years. I thought their awning is a wonderful product and something I'd really like to have. But I just never had a place where I was able to utilize an awning and actually built a deck that would accommodate it. And this past fall, I bought that SunSetter awning. I was about 60 miles away with the dealership I purchased it through and they shipped the awning to me. They were good. The installer came and then installed it. He knew what he was doing and installed it correctly. And everything's fine. I really like SunSetter Awnings. It's terrific. I'm very happy with it and I highly recommend it. I enjoy it. I put it up a few times and in and out. I haven't had much summer weather since I got but I look forward to a lot of use this summer.
Reviewed Feb. 20, 2018
We have a deck behind the house and it gets a lot of sun in the summer that it gets too hot to be out there. I've been thinking about buying an awning for a long time. I have a friend who has one and recommended Sunsetter Awnings. And since I had a little extra money, I thought it's a good time to do it. The SunSetter reps, a couple and their son, were wonderful. I just registered online and I got a call within 24 hours. The lady rep came with all the materials and I had a coupon for a discount. We had a nice chat, and we made a date for the installation.
I had it installed in the fall. The sales rep's husband and son came, and they knew absolutely what they were doing. It was clear they were very efficient. They went through everything with me, were really kind and told me to call them if I have any issues. The folks who represent SunSetter here are really great to work with and they'll answer any questions. It's been winter but I've played with how the awning comes out and extends. It looks great and it's meeting up to what I expected. It seems to work flawlessly, so I'm happy with it right now. I'd tell my friends to put SunSetter on their list.
Reviewed Feb. 19, 2018
We wanted an awning inside of our house to block the sun. The SunSetter rep we talked to was knowledgeable. He was helpful in the selection of colors of the canvas and the canvas itself. The installation was good as well. Our awning is motorized when the wind sets right. We're looking forward to using it a lot more when it gets too warm. We like our awning very much and I'd recommend SunSetter.
Reviewed Feb. 19, 2018
We had put up a new porch at the end of last season. My mother had an awning from SunSetter and strongly suggested having one would be a good idea. Their rep was excellent and very accommodating. If he makes an appointment, he’d be there. It didn’t take him long to order and install as well. We got a blue and white motorized awning with the remote and the people who came over for Thanksgiving noticed it right away. We’re looking forward to the warmer weather so we could use it.
Reviewed Feb. 19, 2018
We were looking awning and I liked the scissor arm awning. The fellow that sold the SunSetter Awning was good, but the installer said, “Nobody usually puts that cover on. It's kind of a nuisance.” And then, when I put the cover on, I saw that you had to put those clips on before you put the awning in. And I was kind of disappointed. And so, I called the fella that sold and he said he'll have the other guy call me but I never heard from him. I just used the cords for the cover and I had to tie them. But the clips would have been nice.They should have been put on before the awning. It's not exposed off the fascia board. Its protected, but I'd like to have those on.The installer had a jack with a nice machine to put that up. I can't handle it myself. They could have just draw a chalk line and put them all in a row and that would have been a fast way to do it, but he just kind of talked me out of it but it's kind of nice because I covered it.
I noticed that the awning doesn’t take a lot of wind for it to retract itself. We got it late in the fall, so we didn’t use it that much but it's off of a sunroom on a deck and it's on the west side of our home so, you get some western wind. And even from the south, I noticed too that one day I was sitting there and it started to retract. So, this wind maybe got stronger, and so it was giving a signal to pull it in. But overall I appreciate the awning.
Reviewed Feb. 19, 2018
During the winter, SunSetter Awnings installed an awning in my house to get the sun off. I liked their setup and the installation was on the heavy side. When I had an issue, I called them and they walked me through it. Overall, I've had a good experience.
Reviewed Feb. 18, 2018
We had a big umbrella out on our back and an awning seemed to work better than the umbrella. The dealer we talked to convinced us that SunSetter was the best one for our particular installation but it has been a very bad experience. When we originally quoted it, the guy was going to arrange to have all the electrical connections hooked up. But six months later, they're still not hooked up. I'm going to have to go get my own electrician. He was going to arrange all that for us but it never happened. He always had excuses why the thing isn't taken care of. And we've had guys scheduled to come but they don’t show up. I'm fed up with the guy that I purchased it from and I would never recommend him again. If the local rep is the only guy that is doing it, don’t bother buying.
Dear Keith,
We are very sorry to hear of your disappointment with your new awning. At SunSetter, we take great pride in our product quality, our service, and especially in the satisfaction of our customers. We will reach out to you privately to discuss your experience with your independent SunSetter dealer.
Sincerely,Jacob S.
SunSetter Customer Care Team
Reviewed Feb. 18, 2018
We wanted an awning over our deck. We noticed the ad about Sunsetter Awnings. They came out and gave us a quote. We liked what we got and we decided to go forward with it. They were very professional. We got the 20-footer and it's motorized with the wind retractor. We anticipate that come spring, when the weather warms up, we'll have it out quite a bit.
Reviewed Feb. 18, 2018
I had SunSetter Awnings at a different location before and it worked. So I got a regular awning over a patio because the sun was coming down too much in here. Their customer service did fine and their team came and got the installation done in an hour. Then they showed me how to use the remote. I would use it when it’s too sunny out there to sit out without an awning. If anyone would ask about SunSetter Awnings, I'd suggest for them to do their own research but I would recommend SunSetter Awnings and tell them it works fine for me.
Reviewed Feb. 18, 2018
SunSetter Awnings has been around for a long time and carries a good reputation. We have a new home where we get very hot sun on one side of the house in the morning and then on the other side in the afternoon. We tried umbrellas which didn't work. I had to keep running out and put them down 'cause we're on a lake and the wind would blow them off. We even put them in cement but that didn't work as well. Having an awning seemed like the best solution without it being a permanent cover on our deck because we like the view.
The awning that I bought is motorized with the wind sensor. It's beautiful and it matched up with our two stationary awnings over our doors which we got from another company. It's really nice and we use it mostly in the summer. The team I've worked with has been wonderful and more than accommodating. They were here when they said they'd be here and cleaned up after themselves. However, I have to figure out if it's coming in on its own after 60 minutes. I probably have to replace the batteries, but we haven't had enough time or good weather to check it out. Nevertheless, it has been a great experience with SunSetter Awnings and I would recommend them. In fact, I thought of having another SunSetter. We have a very hot summer afternoon and it would make the front look so much nicer.
Reviewed Feb. 18, 2018
We put our SunSetter awning in at a location at Myrtle Beach, which is a vacation place for us. The previous awning that was there was an original installation on this townhouse we had, and with the recent hurricane that had come through, it was destroyed. Its mechanism was not any good. So, we decided to go with a whole new installation and the lady who had the contract down there in that area for SunSetter was recommended when we checked around with some other people in the neighborhood and asked them what they had used. It worked out great. The crew and the lady who sold it to us were all excellent. We contacted her and she came in. We even got somebody else to come and give us another estimate but we were more pleased with Sunsetter.
We have the standard size awning with a remote control actuator. One can override it manually too, but we do not do that. We have not been down there much during the winter, but the use we have had of it has been fine. Everything has been great. The only thing I am waiting to see is how it holds up with sunlight.
Reviewed Feb. 17, 2018
I needed an awning and SunSetter Awnings had the cheapest one. But they said that they shipped the awning. I checked the site and they said it was delivered. I contacted the shipping company and they said that they could not leave it because they needed a signature, so they took the awning back. I called SunSetter and they were supposed to contact the shipping company and they’ll deliver it. One time, SunSetter said they were going to investigate and they knew that it was returned but they couldn’t figure out where it was. After a month, I ended up canceling. The funniest thing is they called after about three months and said, “Where do you want to deliver it again?” But I don't want it anymore. SunSetter Awnings is not nice. Don't even try them.
Reviewed Feb. 17, 2018
My awning is working well but I'm seeing a little mold and I'm not happy. We don’t leave it out when it's raining. I was going to call the fella who put it in for us and talk with him about it since we've only had it for about two months. Their reps have been great and during the installation, their people did a great job. Everything is fine except for the molds I'm seeing.
Reviewed Feb. 17, 2018
I have a deck and there is no roof over it, so I just bake in the summer. I got a burgundy and beige awning past the full-summer-blown time, and I now get the shade that I want with it. But here’s my only problem. Sometimes, I like sitting out there in the rain. Without a brace down the center, when it is fully out, it tends to collect water on the end. I worry about the integrity because it is free-standing, and I'm not sure what is going to happen with that extra water weight. If it just has one little extra rib down the center or something towards the end, the backwater would not pool in there. We had to use brooms to push the water out. Nevertheless, if there is sunset, it is beautiful, be it during a warm summer day, fall day or when it is raining out. I like being out there even in the rain.
Also, I love that the LED lights along the edge add a nice feature to it because if we are sitting out there and we want to dim it, we can do that. Then, if we need to see what we are doing, we can always turn the lights up. It is just phenomenal. Furthermore, their team was very good. They came in, installed it, and they showed me how to use it. Everything was awesome. They were here and got it done within two hours. I’m lucky enough that the roof comes out over the wall about almost 2 feet. So, when I retract my SunSetter in, it is fully covered over the winter. I do not have to worry about it being exposed to any snow.
Now, I have not got it out yet because we are still in really wet, rainy weather and I have not been outside. But I’m hoping, when I do go out on my first sunny day and work out on my porch, that my SunSetter just sticks right on and goes. I truly love it except for that thing with the rain. My neighbors come over and they love it. Other people that I know who have had SunSetters love them, too.
Reviewed Feb. 17, 2018
My neighbor set up a SunSetter awning recently. I am part of SunSetter in my occupation and I live in Florida. I had a motorized sand colored awning put up and the people who came out helped me with the furniture around and made sure that everything was perfect. They were really good and I tell people SunSetter is great.
Reviewed Feb. 16, 2018
I needed some shelter out in the back garden. I saw the Sunsetter awning advertised then I took a look at it and got a few estimates. They were very organized at SunSetter and they were generally nice people. They answered all my questions and I was pleased with my experience with them. I got the motorized awning and when it was installed, the reps who came out were very polite people. They spent a lot of time explaining to me what was what and everything was good. I would tell my friends to go for Sunsetter Awnings.
Reviewed Feb. 16, 2018
SunSetter did a great job of installing the awning. They did it fast and on time, and I have no complaints. I use the awning to get rid of some unwanted sun and rain. The SunSetter awning is a lot of bang for your buck and I would recommend it.
Reviewed Feb. 16, 2018
I extended my deck and wanted to add the shade. I saw my neighbors with SunSetter and they had good comments about it. I got a 15 feet x 16 feet electronic awning in a color that matches the house. They said they had a special where it had the wind detector so if the wind was going too hard, it would automatically retract. They had to do some measurements and took less than 40 minutes to install it. Once they anchored it into the side of the house and added the attachments, it helped keep the actual material in place. Everything was pretty much a good deal.
I work from home and use it when I'm taking a break or if I want to sit outside but not for parties. However, one time, I left it out when it rained. But then, it rained harder than I had realized so it bent. But they came out within a couple of days to fix it and I haven’t had any issues since then. I would recommend others to try the awning versus putting a lot of money out into having a sunroom or screened in porch.
Reviewed Feb. 16, 2018
As part of some of the remodeling and upgrades I was doing at my house, I purchased two awnings from SunSetter, one this year and another one two years ago. When I went to Costco, I got directed to SunSetter. With the simplicity of their product, the quality standards and the fair price, SunSetter was the best value. So I purchased directly from them. I liked the sales rep that I dealt with, so I called him back directly for my second awning.
Their reps treated me well. The same construction crew came out here on the second installation, and they did a great job. They showed up when they said they would and they put up the awning when they said they’d put it up. They were here about two hours and the installation was very well done. Everything works great. I’m very impressed.
The awning I got from them is a basic canvass. It's black with a beige stripe, on remote and automated. I live in a gate guarded development. It’s very regulated as it relates to what you could do architecturally to your homes. So, if you do things that match the color of your home, then they all get approved easily. And they knew about SunSetter, the quality of the product and of the look. So, I didn’t have any problem getting it approved.
I have awnings over the two openings of my house. One is over a sliding glass door opening in my master bedroom, and another is for the sliding glass door opening out of my kitchen family room. I have paved stone across my entire patio, so I have a nice place to sit out there with my wife and stay out of the sun or the rain. The awnings work really well and are very reliable. We’re very happy with SunSetter. I would recommend them to anybody. It was an excellent experience from the beginning to the end. I would give the SunSetter reps here a high recommendation.
Reviewed Feb. 15, 2018
I've had good luck with Sunsetter Awnings so far. The sales representatives had a little problem with delivery from SunSetter though. It took a long time. It's probably normal that people sell stuff that they don't carry and then they have to depend on somebody else to get it to them. And SunSetter doesn't act very fast. But other than that, they did okay. I purchased an awning to keep the sun off and I got a 10-footer and an 8-footer and these are both motorized. The installation was very good. We use the 8-footer to put over where our barbecue is so, my wife doesn't have to go out in the rain. It's a good experience if one got lots of money.
Reviewed Feb. 15, 2018
In our backyard, we had a patio redone and we get a lot of afternoon sun so it was a perfect spot for a SunSetter Awning. We can put it out when we need it set out there and roll it back up and not block the view. We got a call from the local SunSetter dealer here and we also got one from another company that had a different brand. We were very happy with the company that we dealt with but SunSetter had a better price.
We called up SunSetter and a husband and wife team came out in a very timely fashion and went over everything. They had all the fabrics and they were very good about getting it allotted. The awning we got is 20 feet long. It’s the powered one that goes out 10 feet and we also got the LED lights. Once the awning got dropped off, we called the dealer and he got his crew out within the next day. He was here pretty much the whole time his crew installed it and keep an eye on them. The crew did a good job and we’ve been pretty happy about everything from start to finish.
When I went out there to have lunch on the patio, I put the awning out and it worked very well. We’ll be using it more now that it’s gotten a little nicer to be outside. We got the awning because every time we had lunch out on the patio, there used to be too much sun there to do that. The awning is nice. I would recommend SunSetter. In fact, my neighbor across the street was looking at it and I gave him the card from the company we bought it from and he may be calling them. He might do it next year.
Reviewed Feb. 15, 2018
We wanted a retractable awning. Sunsetter Awnings is nationally advertised and I thought I would contact them. I purchased the biggest one they got. I did most of my interactions with the installers and I had a good experience with them.
Reviewed Feb. 15, 2018
I wanted to upgrade the back of my house, and due to the sun load and the weather, I decided to get an awning. My brother had an awning from SunSetter and he was pleased with it. I also liked what I saw and so I bought from them, too. The SunSetter team was great. They showed up when they said they would and did exactly what they said they were going to do and I am pleased with it. They were also professional. They did the installation less than an hour and a half and then they were gone. They took the boxes with them and they were neat and clean as they could be. They were efficient. It is a family operation that’s running the local company.
We got a striped awning and an upgraded material since it has a longer warranty. The awning provides shade from the heavy sun load here in Atlanta. It also covers the patio so that if there is a light rain, it can be opened to that, too. The experience with SunSetter was great. I would tell other people to go with SunSetter if it fits their budget and do what they want to do.
Reviewed Feb. 14, 2018
I have a porch in the back that gets a lot of sun so I wanted to get shade. We got the SunSetter awning conveniently online. They came to the house. The salesman just went over the fabrics, took measurements and gave me quote. Plus the installation team did a good job. They were quick and efficient. The awning came out nice. It looked good. It’s a good product.
Reviewed Feb. 14, 2018
We needed some sun protection to the exposed part of our house. SunSetter advertised quite prominently and I was familiar with their name so I gave them a call and it just seemed to be the company to go with. Their reps were very professional with good information. I got a 16-foot motorized awning and the installation went smoothly, which only took two hours. I had a very positive experience and I'd recommend them.
Reviewed Feb. 14, 2018
I happen to have a very hot west side of my house and I wanted some shade. I knew some people who had SunSetter Awnings and they spoke highly of the company. The representatives were very good and the same person who sold it to me installed it for me. They took good care of me and did a good job. I have the motorized version and it was a good deal.
Reviewed Feb. 13, 2018
I needed some shaded area in my backyard and building a permanent structure seemed to be the best solution for it. I have friends who have a SunSetter awning so I got the XL 20 for the space that I needed to cover from them as well. Their team was responsive and did everything they said they were going to do in a timely fashion. They also corrected some of the things that didn’t work out. They installed a certain bin which turned out to fit with the mounting that I had, then they mounted the awning under the eaves. The installation, which took them three hours, was fairly painless and the cost was fair to what I got. When it gets hot, I put it out and provide shade for the area ‘cause I have a sitting area underneath it with fire pit. I would recommend the company that did the installation since they're also the authorized reseller in this part of Southern California.
Reviewed Feb. 13, 2018
I have always wanted an awning, but I could never afford it. I moved from my house to a condo, which is a little bit smaller and has a deck. I had a handyman and he had helped me with a few projects when I first moved in here. However, I didn’t know how to get ahold of them. I thought they were on Highway 40. One of my sons whose patio is about ten times the size of my deck was quoting prices because he had looked into it. Then I asked him, “Do you think SunSetter is that good?” He said, “You’d be stupid if you didn’t do it, do it with them.” He’s a firefighter with Metro West. So, those guys are pretty thick. If there’s a bad thing out there, one of them is going to know about it. SunSetter has a pretty good reputation around here.
From the SunSetter team, one guy's name was Hector, and the other was Charlie -- he was kind of quiet. They worked like a machine. There were no screw-ups. I was delighted. They had it delivered to wherever their store is because I live in a condo and the streets are really narrow. Evidently, they’d come on a piggy-back truck and they couldn’t get through. I said, “Oh, my gosh.” One of them said, “No problem.” And there was no problem. They were just dynamite. I asked questions and he answered them. I said, “Do I want this?” He said, “This is the deal,” and he explained the difference. It was fantastic. And I kept egging them on, “Come on, come on, come on,” because I want to sit out in the rain. I then got it in October.
I have the automatic extend and retract. I’m the one that when you go in, like in the evening, I put it back because I have squirrels and I am afraid they’d party up there. It is a heavy-duty one as opposed to the sheer one that lets the sun come through a little bit. It almost seems like it is stuffed with tar paper and I can’t really tell that it is black.
I get direct sun in the morning and I just extend it a little bit to block the sun from coming through the French doors. Even in October with the crazy weather, I'd tell everybody we get at least 10 degrees. When I brought my mom here for a week, we had some nice weather and all mom wanted to do was sit outside. I opened the awning and put her out there. This is a woman who is 95 and is taking chemo and she said, "I can't believe it made that much difference". She is a Depression-era kid and she does not believe in spending money. She said, “I don’t want to know what you paid for it but it was worth every penny.” It’s more than paid for itself, as far as I’m concerned, on people enjoying it and being able to get my mother outside. It is phenomenal.
When I go outside and sit -- whenever I have company or friends, they love to go out there and sit. It’s really nice. I've talked to several people about them including my son-in-law. I'd tell friends to do it. The difference it makes is unbelievable. Nothing personal, but a stupid awning would not make that much difference.
Reviewed Feb. 13, 2018
SunSetter's people were great and I had no problem with them whatsoever. The guy that sold the awning to us was here when he said he would be and the people that were going to put it up were here when they said they were going to be. But the awning fell off the house and we haven't used it. Sunsetter's reps even fixed the light that was knocked sideways when the awning fell down and they did that for me for no charge.
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