SunSetter Awnings Reviews

After 20 years of having the sun beating into the living/dining room and our south facing deck too hot to use, we decided to get an electric SunSetter with a wind sensor on it. It is fabulous! We go out often and eat breakfast there and sit and relax. We live in the country, in a hay pasture, and deal with lots of wind--the wind sensor is a life saver--we don't have to worry about it at all. Can't wait for next summer to see the difference in our A/C bills, either. Plus it's such a match in appearance for our house that it looks like it was designed to be there all along.

My unit was an 18 foot awning, motorized and extra length. The installation of the mounting brackets was pretty straightforward. Locating studs was the difficult part. This is a large unit with a weight of about 130 lbs so it should have been a two person installation. I did not have anyone to help so I did it myself. It was difficult but I managed. I also purchased the wind sensor unit which works great so I am pleased with that. Overall, it is a well made unit but it is costly. I looked at others and choose this one because it looked sturdy enough to withstand shore conditions. The material we chose was the heavy woven stripped. With a length this long, it is spliced with heat tape so it will be interesting to see how well these joints hold up in the intense heat of summer.

We are extremely pleased with our awning. It allows us to spend more time out on our deck. Had a friend help me install and even though it was heavy it was not difficult to install. Took a couple of hours. Took 4 of us to lift it into place because of the weight (it's a large awning). Sales staff were very helpful when I spoke to them over the phone. Only complaint I have is that there wasn't a local dealer in the north Texas area. It turned out that we didn't need the dealer, but it would have been nice to be able to have the option of an installer and to be able to look at actual samples of materials.

I thought it would be a little wider. The person who measured gave me a spot on the house where it would come to and it is short of that by a foot. My location, my fault, does not help with morning sun. I would take more time determining best location for desired shade before I spend the money again. The automatic function is a must have. Love the ease of operation.

Very professional from sales to installation. The salesman even called to office to see if an ad I had received was a better price than the deals he was familiar with! It wasn't for what we wanted. We love the awning... So easy to use with the remote. Would definitely recommend Sunsetter (and have) to others in our senior community.

A very worthwhile purchase to enhance my home and add to its appearance and liveable space. My deck is HOT during the summer, morning to mid afternoon. This awning saves my deck so we can use the deck the entire day. We love it.

We love our awning. It is high quality, easy to use, fits perfectly, looks great, and provides the shade that we need since there are no trees in the back of our property.

Our SunSetter Awning has saved us money and comfort. It has been very this summer and our home faces west so we were unable to use our deck in the afternoon but now it is comfortable and it also keeps the living room cooler. We really love our SunSetter Awning.

Love the awning. The install was and is a fiasco. Parts could have had better placement. They had to come back. The awning slants. The caulking is sloppy. The truck smashed a bottle of touch up paint on the driveway. There's more but you get the idea.

Delivery and installation went very well. Happy with the awning as it eliminates the heat from the sun rays in our family room, thereby keeping the room cooler without turning the air conditioning temperature down. Thank you.

We like the Sunsetter with only one complaint. When the wind blows from the south directly into the Sunsetter with the awning all the way in the valence still blows back and forth making one heck of a noise. I think this could easily be corrected with some sort of soft cover but it is very annoying.

This is my second review, I am a very happy and pleased owner for nearly two months. I now go out back on my patio more than ever, my Grill is finally being used. I would highly recommend these awnings, they are a very worthwhile investment.

BUT SunSetter took care of the problem and did a great job getting and replacing faulty transformer. LED transformer was defective, but Sun sent a new one promptly. So product is good, delivery was very sad.

I have so much trouble getting the awning to go down. Turning that rod is so difficult. I wish I had paid more and gotten the electric button to push!!! I am an old woman and have arthritis in my hands. This is very difficult for me.

Our Sun Setter awning just put the finishing touch on a good summer. We've passed on our umbrella and now we can enjoy our patio all day long. We're so happy that we stretched our budget to include the electric open/close feature... It's so convenient and overall this awning is a nice addition to our great outdoors.

Beautiful and convenient. Does just what I wanted it to do, provide shade. The only down side is that it is very wind sensitive. I have designed a simple wooden brace to provide stability when the SunSetter is fully extended to help eliminate any weight sag.

Awning has been not working for 3 weeks with no relief in sight. Parts may be in this week? All correspondence has been from me. Very disappointing. Very poor service. One month of use will be lost, any help would be appreciated. Thank you.

I am very satisfied with both the service and the product! It covers my deck; door (with window) and kitchen window also. I'm pleased with how it also cuts down glare coming through the windows, thus a cooling effect indoors, too. The awning is attractive and user-friendly. I've been told by my neighbor that parts/molds are made locally, which is another plus. All in all, I'm a happy customer! Thank you!

I have no idea where I heard about your company but I'm sure glad I called. I have an awning on the back of my house and was trying to get hold of that company to put a retractable awning down near our pool. They never returned my call so I called your number. The men were a great help and very nice. They understood just what I was looking for and when they came out for the install, they were professional, great clean up and very good at showing me how to work the awning and lights. We now have shade down near the pool, it's great.

I am happy with the awning; it's beautiful, and provides the coverage and sun blockage I wanted. Installation went very smoothly; installer was terrific! However, I am not as happy with the awning cover I also purchased. The slightest bit of wind causes the ends of the cover to blow up over the cover so that in closing the awning the cover will get jammed if you do not straighten the ends out first. This is frustrating as I have to climb on a ladder to reach both ends. Consequently, I do not use the awning as much as I was hoping to.

Do not think customers should be charged additional for front drop cloth which provides additional shade for the front of the awning. Very satisfied with the retractable awning but extra cost for drop cloth seems like another way company's gouge the consumer.

Although I like the product. I have not yet been able to enjoyed it. According to the CD which is only given once purchase, I did not know that my clearance should be 9 feet from my deck floor. It is only, 8"3 to 8"6. Can't get it installed, had been just sitting on my deck in the corner since I bought it in August. If I can't get someone to professionally installed it less than $500.00, then I will probably sell it on eBay and take a loss. Not satisfied at all.

My awning experience was okay. The product quality appears to be very good. It was very expensive. I wanted to upgrade just a few weeks later to get an electronic/motor crank and was told it would be another $600-$700. This is not what I was told at time of review and purchase. I felt like I was "intruding" any time I called Bristol Window. I also had to call them out to adjust the awning a few weeks later it was lopsided by a few inches. Bristol was responsive but cranky and on the rude side. The product quality good. I probably am not moving forward at least with that company for my summer home property.

Wonderful awning. Fits our needs to a T. Ours has the electric control which we at first decided against because of cost. Would have been a big mistake. It is a 14' X 11' awning. We roll it in and out with ease as needed usually just once out and once in a day. Would highly recommend this product to our friends and neighbors.

Shipping was bad but finally the correct awning was delivered and installed. I have liked it a lot. However one arm doesn't fold up under the awning anymore and sticks out. The people I have called to find out if this needs fixing have never called back. I hope when my handyman puts on the cover he is able to fold the arm under it without causing any trouble. All my family and company have enjoyed the awning and I'm glad I purchased it.

We are very pleased with our awning. With outside temperatures of up to 80F, our inside is 12 degrees cooler. Our air conditioner does not run. Above 85F, the air conditioner comes on but not as often as before. The awning operates quietly and looks very nice. The LED lights are just awesome. Our installer was amazed how bright they are and how evenly the patio is lit up.

We purchased a SunSetter Awning after our old awning (which was not a SunSetter) failed this past spring. We learned we had options in size and decided to purchase a new awning that is a better fit for our needs. We liked the color choices and especially the remote control feature. The SunSetter also comes with a feature that will automatically retract it if sudden strong winds come up unexpectedly. The installation crew was clean, neat and efficient and had our new awning up and ready for us to use in about 2 hours. We would strongly recommend a SunSetter awning to our friends and family.

We absolutely love our SunSetter awning. The extra shade makes living in Texas so much more bearable. Plus with Seven grandkids playing under it, it protects them from ALL weather. We enjoy it.

I am very pleased with my new awning. I was advised to have the motorized one as I live high on a hill and it can be very windy at times. The retractable feature takes the awning up before any damage is done. So easy and very attractive with the stripes and scalloped edge.

Our awning couldn't be any better! It was easy to assemble, had accurate instructions, and works fabulously! We ordered the LED lights for the awning, which were a little stubborn going onto the clips, but we were able to finesse them into place. The transformer for the LED lights did not work. It had a couple of loose screws floating around in it, which we assume came out during shipping. But SunSetter was quick to ship out a new one after running through the troubleshooting with us. And they issued a return label for the defective one, so we didn't need to figure out what to do with it. They were most helpful.

I like my awning and it's of high quality and works as it claims. My problem was with shipping and receiving correct parts. The shipping took way too long and after getting my parts one arm was wrong, so then having to get new parts they took another 3 weeks for shipping. I would expect SunSetter to overnight my replacement parts.

We ordered the SunSetter Awning the first part of August 2016 and within days the delivery was made to our home. We received the unit undamaged and ready to be installed. I decided to install the unit myself. I did have help from my wife. By following the direction with the supplied DVD we were able to have it fully installed within three hours. We ordered the 1000XT model 16ft manual awning. We are now enjoying the wonderful shade that this unit offers and only wish we had ordered it earlier in the year. The customer service and sales Rep were excellent at SunSetter.

We are absolutely HAPPY with our retractable awning. Sure cuts down on the sun/heat keeping air conditioning from running so often. Great to get outdoors in the morning & have my coffee/read papers. Also during sprinkling rain I am still able to go outside. Highly recommend this company, service was wonderful for the inexperienced fellow that installed it. Phone personal extremely helpful to get it installed correctly & much easier than originally thought. Sunsetter deserves 10 stars. Thank you.

All seemed to go well, until the Install of the LED transformer box. When they installed it from day one it never worked. I bought the top of the line awning and biggest size available only to be without lighting for over two months! I've gone without the light package for numerous parties and gatherings!! I keep getting told that it's going to get shipped direct to me by SunSetter and received nothing!!! Very disappointed in the service end. Would appreciate a response. I think it's long overdue.

Reverse of fabric - So loved how you were on time. The guys you sent were great. Time in doing reverse was so great. I cannot thank you enough. You went on and above what I asked. Thank you. Thank you. Well satisfied.

Purchased my SunSetter awning and had a dealer install it. Everything went great from start to finish. We moved to a retirement community and our patio was redone with pavers. We lost our shed when a tree died and got cut down. That put us in full sun. We now have added another room onto our house by adding our awning. I recommend it for anyone who wants a beautiful look and function. What a difference in our lives.

I am extremely happy with the purchase of a SunSetter Awning. I purchased it in honor of my wife who had originally wanted a pergola. When I compared the costs of building the pergola to a SunSetter Awning, the choice was easy. The awning makes my deck area that much more enjoyable and spending time out there is important to me and my family. The install company did a superb job meeting my needs and professionally installing the awning. Thank you so much for a wonderful product.

I ordered the sunsetter awning on June 24, 2016. I was told it would take 6-8 weeks. It has been nine weeks and no one can still give us a date of when the product will come in for install. The contractor keeps telling us that it is because Sunsetter is so backed up and they take a very long time to make the custom product. I am very disappointed and am not even interested in a product that may not even come until the snow falls.

Sunsetter came through and handled my problem promptly. I received the aluminum hood today and tomorrow it will be installed. Thank you for handling both. I appreciate the generous compensation for the short life of the fabric and consider this favorably resolved. Many thanks for making customer service and customer satisfaction a priority.

I love my new awning. It came just at the right time for summer. Would definitely recommend to others. Installer was an honest and knowledgeable.

Product seems good, customer service ABYSMAL. First, they only sent part of my order (awning but no hood) so I was going to have to pay an installer to come out twice. Then, when I first opened my awning, there were several small holes in the fabric. Ok, I thought, stuff happens and I called to get things resolved. Then the run around started. I was left on hold for over 20 minutes 3 times, disconnected once, and when I called back the 3rd time and got a so-called customer service rep named Nancy and told her how mad I was getting, she hung up on me. I finally got to talk to a caring human and asked for a supervisor. No luck there. They were all busy but she would have one call me back. Their recording says someone will call back in under 3 hours. Apparently they think that means 8 and you better carry your phone everywhere, including the potty and shower, because if you miss their call, you're back in the queue.

Oasis Awning - Was easy to put up, just follow the easy instruction sheet included. Looks good and really I only have one thing to say "I love my SunSetter."

Light installation was terrible. Had to have three different light boxes installed before one worked. Salesman and crew were wonderful.

Undoubtedly one of the best purchases we ever made for our home. From start to finish the experience was first rate including the personnel and the product. We certainly would and DO recommend this awning. It allows us to enjoy not only the deck it covers but the south/east facing living room inside as well, casting a golden glow as it diffuses the sunlight and cools the house.

The 18 foot awning that I had installed does not work properly. The enter support bracket is on the seam and as a result the seam has come apart. As a result the awning does not open or close as it should. I assumed for $3,000 I would have a great product. Thank you for your concern.

Local sales rep travelled to our home, per our request, to discuss the most efficient type of installation given our circumstances. All agreed to the proposed installation. Absolute "home run". Just wish we had done it years ago. The SunSetter Awnings exceeded all expectations. Great product!

This order # I placed had to be cancelled. The development where I live requires you to use their contractor, plus tractor trailers are not allowed in to deliver, he placed the order. You were extremely gracious in returning it to the warehouse and removing the charge from my credit card. I am very pleased with my awning. It blocks the sun from coming through the sliding door and heating up the inside as well as providing shade for the patio. It is very easy to lower and raise when storms/wind is predicted. I haven't had to close it up yet but expect that to go well. I highly recommend having a SunSetter awning.

Placed an order on 3 August - was told that I will receive my order in 2 to 3 weeks. It's 23 August today and order status still shows "In process". Spoke with Customer Service and was told parts are on back-order - no information when parts will be received etc... Only told that I should get my order probably in two weeks. Why accept orders when you know you cannot meet commitment???

Thank you so much for the installation of the awning. This summer has been ridiculously hot so I haven't had the time to enjoy the awning as much as I would have liked. The gentlemen were courteous during the install. However, they left debris from the installation on my deck and they could have wiped down the siding from the dirty hands when they finished. I was not able to do that because I don't have a tall ladder and you can see the dirt on the siding under the awning. That was very disappointing to me but overall the experience was satisfactory.

I love my replacement awning but when the sales man came to measure for a new awning I was not told of possible complications in installation of the new item. The installers had to unbolt the old awning and could not use the exact place for the new brackets, leaving two uncovered areas on the rear of my home. The installer made an appointment to return and with an additional fee, replace the siding, which I purchased to match my house. He cancelled and I cannot get in touch with a live person at LI Awnings to reschedule. I get an answering machine and no return calls. At this point I cannot recommend the installers and if one can put up the awning themselves would encourage anyone to buy the product. This experience sours me on ever purchasing from Sunsetter again and strongly recommend you drop LI Awnings from your dealer list.

Wife and I both love it, was very easy to install. Installed on our outside porch which we just re-decked and put in an outside kitchen. Just this week we fixed shrimp and crabs under our Sunsetter and it was so much easier, simpler and quicker than the old way of doing it, and of course a very lot cooler and comfortable.

Best addition to our home in years. The product is high quality. Installation was very fast and professional from the people at Clear Lake Glass. Works great and we enjoy it just about every day. Wish we would have done it sooner.

I could not be more pleased with our SunSetter Awning installation and performance. It has exceeded my expectations in providing us with the shade results we desired. I would definitely recommend this product to anyone.

Everything went great with installation & order timing. We expected and got delivery on time and the install went perfectly fine. I would recommend SunSetter. Thanks.

Delighted with awning. Wish we purchased it lot sooner. Runs so smooth. No complaints.

I ordered two 5' Easy Shades and one 10' Easy Shade. The 10' Easy Shade was missing one mounting bracket - was surprised that the company said it would take 7-10 business days to get one. Quick mailing, like Amazon Prime, would have been greatly appreciated. The shade cloth, on one of the 5' shades, was attached crooked at the top of the roller - which resulted in an uneven roll up or down. Customer service did direct me to directions on how to take it all apart and re-roll it - which took about an hour.

If you're using an installer and you're getting a Winter cover, be sure to go to the SunSetter site and read up on the space requirements. My installer did not allow enough room for me to properly install the cover using the recommended procedure and I will need to jury rig something to hold the cover on.

We love our SunSetter. Had it for almost 10 yrs. Storm took it down and the insurance company replaced it for us. Keeps our deck cooler. Don't know what we do without it.

I purchases my SunSetter Awnings with confidence as I checked reviews and the BBB ratings. I paid in full which was probably my first mistake. I had to continually call within the time slot I was given to check and see when it would be installed. Within 3 weeks of installation the awning is leaning to the left which I called about the first week in Aug. and was told it was probably an adjustment. No one has contacted me to fix the tilt as of 8/22/16. Now I see there is a frayed area of the flap on the awning. Very disappointed with service and quality.

I bought an awning from SunSetter dealer, GOLDEN NEEDLE AWNING, MI, with an installation included in the price. When the professional installers from the dealer came for installation and tried to install it, they mentioned that the floor extension (first floor for hanging the awning) and wall (hollow bricks) was not good enough and was not safe to install the awning.

I am very pleased with my awning. I was very happy with our installation. Martin ** did a great job. He is very efficient and pleasant. He had a co-worker who also very very nice, but I didn't get his name.

We finally got around to installing our awning at our cabin this past weekend. The video instructions were clear and very helpful. My neighbor and I had it installed in no time and now we can enjoy our new front deck even during the heat of the day, whereas before we couldn't be on the deck for long between noon and 5:00.

We like our awning, and have enjoyed it. However, it doesn't extend quite as easy as your video suggests. The angle of the crank handle has to be just right...and it is easier at different levels. I'm approaching 79, am in good shape, and can extend the awning without much effort. My wife could never do it. Also you indicated a lubricant came with it, but don't seem to have it. Can you resend it? Thanks.

When I purchased the awning, I didn't take into account that my house faces the south. Sun all day and the awning only gives some shade for about an hour. I have tried to get a refund, but they say that is impossible because I didn't order direct from the factory. All the literature directs you to call the local distributor. Your advertising is misleading and a deceptive practice at best. I am very unhappy and would like to get a refund. I am thinking about contacting our local tv station that handles consumer complaints and tell them my story and they will do a buyer beware segment. That's how unhappy I am. Tess ** was the local distributor for Las Vegas and she just refuses to take me seriously. I can't find my order # at this time. I would not recommend your product.

Operational adjustments had to be made two weeks after installation. Within the first month the fabric color is coming off the center seam and the arms don't open or retract the same. One arm closes too tight/hard and hits the mounting bolt and bracket with the light bar. The other arm didn't close completely but has been adjusted. My local dealer has evaluated the problem and has ordered a replacement awning. I'll await its arrival and installation before making any final review.

Absolutely happy with our awning and the ease of the motorized control. Just had a monsoon storm roll thru and the wind sensor worked like a charm!! Should have purchased it long ago!!

I hired a friend to install. He is in construction so I knew he would do a good job. What I am upset about is when I called in, it was apparent I was not knowledgeable in these things. I have a rancher and the salesman should have been very clear that the awning would sit low when opened. We couldn't even stand when opened so my friend kept working on it until it is manageable. Your video is deceptive also regarding one floor homes. Other than that it is wonderful to have shade on the deck.

Installation well by installer. Working well. Happy so far, we are enjoying the shade LED lights. Work well but we wish they could be dimmed better.

I am extremely pleased with the entire experience. The sales representative was knowledgeable, helpful but did not pressure me in any way. He made certain that I was satisfied with the proposed plan before he left me. The awning was delivered and installed as promised. The installation was done efficiently and quietly in less than one hour. All debris was removed and a detailed explanation re: the operation of the awning was provided. The SunSetter has allowed me the ability to utilize my deck throughout the day which was previously impossible due to strong sunlight from approximate 9:30-3pm.

We have owned SunSetter products for many years and recently purchased a 13 ft motorized awning to replace a very old SunSetter awning. It was easily installed by my grandson and me into the old original brackets and is working fine. I decided to replace whole unit vs just fabric since awning ten years old and motor well used (giving old one to my son). SS customer service helped me via phone to set up remote to work on new awning. Very pleased with this top quality product.

We are very pleased with our SunSetter awning. Several houseguests have commented about what a nice addition the awning is to our patio area. We can now sit out on the patio without baking in the sun!

We used to roast on our back deck in the afternoon. However, with our new awning, it not only keeps the deck cooler but the awning helps keeps our dining room area cool as well by preventing the afternoon sun to penetrate the windows. My family and dogs can finally sit out on the deck without being miserable.

The selection process was easy, and it arrived as scheduled. Not as easy to install per the instructions. We had to hire someone for installation. Since we face the west in the evening, it does not provide the shade that we thought it would provide. We get direct sun under the awning. They should come a shade or something that you can adjust as the sun is setting. I checked your website and I feel what you offer is too pricey. Not able to use it as much as we thought we would due to the evening sunset. :(

Just got it installed, but loving it so far!!! Worth every penny.

We bought a SunSetter and because we live in New England we only use it from May to mid-October. The other 6 months it's wrapped up and protected from the elements. After a few years we noticed that the seams were separating and we called our local dealer. After inspecting the awning he concluded this was a manufacturer's defect and he called the main office. Much to my surprise, the manager on the other end of the phone admitted that our awning was one of a group that was made with defects. I immediately thought... good for them. They admitted it was defective and they'd make it right. WRONG.

The installers were on time, neat and tidy and I love my new SunSetter!

We just installed a new 12 ft. Easyshade. The shade is on the roller crooked. Now we will have to spend a few hours to take down the unit, take it apart, and reinstall the shade. SunSetter has provided a detailed pdf to do this. The option was to return it to SunSetter and wait for a new one to arrive. Suggestion: As soon as you get your Easyshade, pull it out of the tube and look at the shade on the roller. If one end has a spiral of small overlaps and the other does not, it will not roll down level and plumb. If yours is like this, stop right there. Call SunSetter, and arrange for them to send you the return shipping paperwork and send you a new unit. This problem should never get by quality control at the factory.

While Sunsetter has a good product, they have THE worst customer service I have ever experienced. Be forewarned that should anything go wrong with your order, you will have no recourse. I ordered two solar powered window shades from Sunsetter on April 23, 2016 and promptly received a confirmation that my order would be delivered in 2-3 weeks. It is now July 20, 2016, 3 months later and they still have not been delivered. Sunsetter has sent the shades three times and three times, UPS has lost the shades. Each time the shades were lost, I had to wait five days until they confirmed that the shades were really lost and then start the 2-3 week wait again. It is impossible to speak with anyone at Sunsetter beyond the clerk who answers the customer service line and only has pre-written scripts to tell me how sorry they are that I am being inconvenienced.

The only concern I have is the loud bang against the house when it retracts just before putting it down. Otherwise, I am very pleased. Thank you!

I was very pleased with the Awning and the LED lighting package. It was installed without much trouble (did have to return the LED controller, but that was quickly rectified and works fine now). After a month or so of use, there are no defects and it has withstood a thunderstorm. In all I would recommend this product for anyone who wants an awning.

We recently had a Sunsetter awning installed over our patio. SunSetter Awnings are based out of MA. They subcontract out the installation. In this case it was Gutter Glove based in the Milwaukee, Wi. area. Gutter Glove came out and took out order, 5 weeks later awning arrives. Tried to call Gutter Glove (the installer) several times and left messages to set up installation day. 3 days later they called me back, set up install 5 days later. Workers came to install awning. This was a roof mount so it needed roof mount brackets. Brackets get installed by bolting thru the shingles to the top of the rafters. Workers did not shim or level brackets causing the awning to bind when deployed. Workers temp fix was to place a block of wood under one end to level swing. This awning came with an additional LED light package which did not work. Had to order new part.

15' motorized awning. Good installation directions. Good materials. A good overall experience. Looks good and works good.

Received damaged awning from SunSetter as it wants to pops out of the center bracket. SunSetter is replacing center rod as they say it's a home project and I can repair the awning or must pay for having it installed because it is labeled as a home project. Pretty lame. I bought a twenty footer and the tubes the awning was in did not protect my awning. They came bent and the tube it was sent in was broken. They need to look into finding a better to ship their product and have techs that can come out without charge as the awning is under warranty.

Love the awnings but would like to have been made aware at the beginning of all the extra costs attached by the installer. It certainly is a lot more expensive than your TV ad implies.

Shipping was prompt. Carton was damaged in shipping. Called Sunsetter and got great response that they would cover any damage. Awning was easy to mount, manual was well written, and insulation went well. I enjoy it every day.

I ordered the navy but Steve made the color wrong (red). When the guys put it up - it looked better than I ordered so I loves it.

Love it. Should have bought it years ago. Shades a west facing wall with an 8 foot window. House is noticeably cooler. Less heat buildup. 105 outside 78 inside. 110 outside 80 inside. Turn on air conditioner.

Installers were excellent and very helpful explaining operation. Only been up about a month but it gives us shade and allows us to use our new deck in comfort.

Overall, my wife and I are very satisfied with our SunSetter. It provides much-needed shade to our patio and home interior here in South Carolina. The quality & construction is top-notch and it was easy to install. I can't give it a five star rating due to two reasons: the awning was tagged at the wrong end before inserting into the roller track causing the awning to be upside down; also, there were several fasteners missing for the cover. There were only enough fasteners for a ten foot awning, not seventeen feet. (SunSetter sent us the fasteners free of charge.) All is well otherwise. A note to be aware of: we have the manual version which is difficult for my wife to raise & lower due to the weight (cranking in & out is fine). I can handle it with ease, but she struggles. The motorized version would have eliminated that problem... live & learn.

I purchased a 15 ft motorized awning this past summer. The awning works very well. I was unsure about purchasing an awning online. The fact that the price was very good and that I could return it to Costco made it an easier choice. Since I have installed the awning I am very pleased with its function and the quality of its structure. I would highly recommend this awning to anyone.

We recently replaced our 18 year old Sunsetter awning with... the exact same Sunsetter awning. Well, not exactly the same. The new awning, although it looks almost the same, it is much improved over the old version. I was truly amazed at the engineering improvements. It is so much easier to raise and lower now, all the accessory holes were pre-drilled which greatly sped up installation, and the side rails lockout using just one finger. We love our Sunsetter awning and consider it a great improvement to our home and deck.

We are very pleased with our two new shades. We wanted to rid ourselves of the umbrellas we used for years. We made the call. A representative came out to the house and measured. He provided excellent ideas and recommendations which we followed. The quick delivery, fast and professional installation and we were enjoying our new shades. We replaced both decks on our home so the addition of the two beautiful motorized shades just make them both so much better. We have had some very sunny and hot days this summer. We use the remote control for the shades and in no time we are enjoying our beautiful decks in comfort. The SunSetter shades were an excellent addition to our home. We love them!

I have not installed as yet. My roof was damaged by hail and am waiting for a new roof to be put on. My complaint was the delivering co. No call before delivering, damage to roof mount hood, delivered again with no call beforehand. Both units were left in my driveway, I was not home. You may want to find a new trucking co. I will let you know how I like the awning after it is installed, thank you.

Very nice product. Exceeded our expectations. Our installation only took about three (3) hours. We are very pleased that we made the decision to purchase our Awning. Our SunSetter rep was excellent in advising us on which awning would be best for our situation.

I cannot tell you enough how much I love my awning. It looks great and works well. I have been singing its praises since it was installed. Everyone who has seen is also impressed. I opted for the motorized version and am glad I did. I had to crank it closed when the power had gone out. I realized then that I am cranky but not a cranker. Cranking took some time and wasn't that easy. Also, the lights that were included would fit a larger awning, so I am unable to use them. However, I may be able to use them elsewhere. All in all, I am very pleased and have made my neighbors jealous. A great product.

For years we have wanted an awning for our porch but felt it was a bit extravagant. While visiting friends in the NW last summer, we fell in love with their SunSetter awning. We couldn't put it off any longer. It isn't a cheap investment price-wise but the quality is definitely worth it! On sunny summer days, our house is 10-15 degrees cooler now and with the wind sensor, we don't have to worry about the awning getting damaged. Couldn't be happier!

We really appreciated our new awning in this SC summer daytime heat. We are glad we added the wind protection device that on several occasions has retracted the awning so we avoided damage to the fabric or house mounting. We use the light system frequently. You get what you pay for. We certainly did. Love it!

We love our new SunSetter Awning. It has added a new room to our home. It covers the middle of our deck (20ft) so there are two spaces, one on either side of the awning. It added color, interest and shade to the back side of our house. It is great!

This is a replacement awning, we decided to go with a motorized unit and it works great. At the time of the order I was told by George that a rug would arrive in 4-6 weeks (code **). We have not received it yet, but I love the awning.

Local company installed the WRONG size awning and would do nothing about it. I called your main co. dept. And SunSetter would also do NOTHING. I will never do business with SunSetter or related companies again. I will also discourage anyone who shows an interest in SunSetter.

Shipped great... very hard to install a 17 foot long unit. If you're working on a ladder it would take 4 people easy and the ladders need to be 12 foot or so. I rented 2 scaffolds and used 2 come-alongs and then 2 people did handle it. Everything is up now and the product seems to work very well.

Great product. Poolside is amazing. Love the shade.

Upon a 2nd phone call to Sunsetter, they offered to replace the unit as a whole. They initially only offered to replace the motor and that we would be required to do the repair ourselves, which would have been very difficult. After a 2nd call, Sunsetter has been very accommodating and has been very good in getting responses to us quickly. They have since been very accommodating in arranging replacement of the defective awning and motor.

Thank you for understanding and reviewing our complaint, you have been fair and we appreciate it. We have been told that the seams are now done differently, as we stated the fabric is fine and shows no wear, we can just see where the stitches were not doubled or overlapped and came undone in several areas, not all the way down yet. If you know of a local person that might be able to reinforce the seams we would be able to have the old one repaired. Again thanks so much for helping resolve the issue.

Not happy with the awning. It still squeaks. Long Island awning been back twice to oil and grease but it still squeaks. Would like money back. Getting in touch with Long Island awning to get this matter resolved. Very hard to wind in.

A great addition to our home which we enjoy very, very much. Should have put this up years ago! If you are thinking about it, just do it!

We are very pleased with our awning. The customer service personnel were so helpful and professional. Our neighbors are asking to see our awning and demonstrations.

We agree with your tagline, "Life is better under a Sunsetter." We are so happy that they are made here in Massachusetts. We love it.

Betty and I just love our SunSetter awning because it provides shade for us throughout the day on our deck. We love eating on the deck and now we can do that all the time. Installation was not for sissies and much harder than I thought. I'm glad that I had two very strong sons who installed it for me. There is no way that I could have done it so I guess I am now classified as a sissy.

1000XT - The installation was miserable. Some sections of the instructions were unclear. The awning was packaged backward from the orientation needed for the instructions to make sense. The phone helpline was utterly useless. They just read the directions to you over the phone. Once installed, we are pretty happy with it.

I've only had my Sunsetter awning up for a little over a month now and I love it. If I extend it out early in the day when the sun is on my deck it keeps the house cooler as well as the deck. I have a southern exposure, so have the sun all day long on this side of the house. Am glad I decided to get one so I could enjoy my outside area at any time day or night.

I ordered Model 1000XT with center support on April 26, 2016. May 21st I received your email stating "We are running behind on our usually prompt shipments of your order. We are writing to inform you that due to an unexpected late delivery from one of our suppliers, your order has been delayed." Please read your entire message, because some time during the week of May 2nd I received two tubes and a box of hardware. I had contacted a contractor (Frank **) to get the awning up. He was just about through when he discovered there was no center brace. This was not what I ordered. Then I get the above mentioned email. So I am thinking - "Okay, they made a mistake and are going to make it right" - WRONG!

We have been very pleased with the awning. It is rolls out and in very easy. We have to be careful when the wind is blowing, it doesn't handle it very well.

Arrived late and with damaged power cord. UPS is horrible. They could care less about customer service! The awning itself is as advertised and makes our patio a much nicer space while providing shade in our living room. The installation instructions are straightforward and easy to follow. We ordered the 20 foot model so having two helpers to set it in its brackets was necessary. Other than a horrible experience with UPS and a damaged power cord (I fixed by installing a new plug $7 cost) we are happy, so far so good.

Our awning came in a big fat 21' tube. Unboxing it was entertaining. After reading the manual all the way through I felt like the installation would be easy. It took about 3 hours to install the brackets onto the house. HINT: Spend the extra time to make sure they are all aligned properly. The next day four of us lifted it up some ladders and into the brackets. Plugged it in. Hit the open button and it worked just like we thought it would. Nothing hard other than the weight of the 20' awning.

Not what I was told - no screen. Men didn't know how to put on and awning not tilted enough to clear rain and water on roof of awning. Not happy with this and didn't produce sides for awning. Not a happy customer. Talked us out of remote awning - we are seniors.

Love our SunSetter. Took two of us to install. Wasn't too hard and only about two hours. Get lots of positive feedback on it from neighbors. Great customer service.

We love our awning. It looks sturdy in design and construction. It was more difficult to install than we expected. We hired a handyman to install it to the soffit under the eave. Due to the rafters under the soffit being installed on a slope the awning when first installed sagged. The contractor installed three 2" x 4" sections of board under the eave to attach and secure the brackets. This solved the problem and it worked flawlessly. We initially planned on installing it ourselves but are glad that we hired someone as it would have been more than we could have handled.

I really love the awning. It is a nice addition to my house. I wanted the awning to block out the sun on my deck a certain time of day. To some degree it does. To avoid the sun completely I have to move my chair around, but it is not a big deal. I do wish it came with curtains to close in the area for privacy, but I cannot complain otherwise.

I bought a new awning from you people. It has wrinkles in the fabric when rolled up. My installer tells me that he can do nothing about them. When I ask Sunsetter about them they indicated that they could be taken out, but I would have to do it. That is not acceptable to me at all. I feel that down the road they will cause problems. I feel that when the awning rolls up it should not have any.

They fixed the problem.

All went well with the installation. My husband is a contractor and has installed many types of awnings and said to buy this or nothing at all. Did have a problem with the side covers. They appear to be for another model of awning. We made it work as we had a party that day and needed it together.

I purchased the manual awning back in March. Quality product and I found it simple to install with help. Took about 2 hours total. It has provided us with the shade and comfort on our deck and built very well, held up in some good winds and rain. What we are not happy with is the opening and closing of this. The video demonstrates this with ease. Not the case. Very difficult especially for my wife, going back and forth to expand and lower the arms seems ridiculous. I don't know why this manual one was not made exactly the way the Motorized one is built. This should be something you should look into. The same type of arms as the Motorized one but with a crank and the option to install motor in the future. I wish that I had spent the extra 500-600 dollars more to purchase the Motorized one but I was being cheap and the video for the manual one is deceiving.

Yes, this is resolved and thanks to SUNSETTER COMPANY. I will always recommend them.

Gave size of sliding door to rep. awnings were delivered. Awning is not wide enough to fit the door. The support arms line up exactly with the edge of the door. Obviously I cannot secure the awning to the side of the house if it lines up with the door glass!! Waste of money and time, I will be sure to let everyone I know. I had to make a bracket. Very dissatisfied.

I have been a SunSetter customer for many years. I had a 900 XL 15 foot width and it was easy to operate up and down, never had a problem. It was fast to raise. It used a spring in the roller to assist in raising the shade. When you lowered the shade, it tightened the spring, and when you raised it, the spring tension made it very easy to raise. It was like a big window shade that you pulled down and the spring wound it up. The new 1000 XL uses a completely new mechanism. It is more difficult to lower and MUCH more difficult to raise. It is also much slower to lower and raise. The hand crank is extremely slow and difficult to use. Because of high winds, we have to raise the shade often. My wife can't operate the hand crank. It takes a lot of strength to raise the shade.

I have purchased through Costco and installed three easy shades, one 10' and two 4' ones. The mechanical design was neat but setting up the remotes was just too tricky. I wonder why they have to design it like this (it stops every 36" if you haven't program it otherwise). The problem was that it stopped rolling down halfway even it was in programming mode. I could only get one of them working satisfactory. And that is a proof I actually did the right way.

Would like someone to just come out and make sure it is under warranty and I have had trouble with my alarm system on my sliding glass door and have called twice and told how to manually set it and that is a pain. Also gave your number to my friend Reba. She like mine. Thanks for listing.

I bought my awning over 1 yr ago and I still don't have the LED lights for my awning working! When they installed my awning the lights had a broken wire so he said they would order a replacement. The company that I bought it from have been terrible to work with. I finally called them at the end of the summer (after all summer without my lights) and said "when will I get my lights?" He said "weren't they already installed?" I said no! He said "I paid the man to go and do it and he has the parts and now he don't work for me anymore!" I asked for my money back and he said only I could get the money for the lights because he already paid for the installation and now the man took the product and didn't do the job. So I got angry and said "I need to hang up."

The 20 ft. awning works great. Since our deck is 24 ft. wide, we would have preferred a 24 ft. awning but you do not offer that size. We also would have liked a side screen but we're told that it needs to be detached each time the awning closes. Because we live on a lake with occasional strong winds and are gone from home often, we leave the awning open. The auto-closure unit works great in these winds but would preclude that side screen.

We are very happy with the well designed and quality of the SunSetter awning. I will say we are very unsatisfied with the front/side panels to block the sun. For myself as the lady it is very hard to take off and put on, not to mention very awkward to fold. You really do not want to leave either one on when folding up your awning because it is very sloppy looking on the home. All this said we love the awing but only the awning.

We love our new SunSetter awning. Works great and the motor is so quiet that you can hardly hear it. It is a quality made product. However we had a bad experience with delivery. It was supposed to come UPS and they were to advise us the day before delivery so that we could meet the delivery truck. That was not the case. It came LTL and was in the warehouse for 5 days before we were contacted. It had an incorrect name on the delivery slip. The tube was badly damaged and broken in half, and the plywood disks at the end were missing. It looked as though it had been dropped. Luckily, after receiving direction to open and examine it, we found that it had survived.

A neighbor bought a SunSetter many years ago and it was beautiful! I told him how much I liked it; he said if I bought one, he would install it. Finally, many years later, I realized I should have bought this awning years ago! I bought the hand-regulated SunSetter Awning; I wish now I bought the motorized one, being a senior citizen and all! But, needless to say, my neighbor installed the awning without a problem. He anchored it down very well so if a wind came, (unless it is a tornado!), it would not go to Oz! Well, the wind came; my son, visiting from CA, thought we should wind it up, but I said, "No, it is just fine." I was right! Nothing happened, I am happy, and "I love my Sun Setter Awning!" Thank you SunSetter... PS: My deck really looks great now! And the temperature dropped by 15 degrees in my house!

My SunSetter awning is very impressive. The product is as advertised. My SunSetter "operator" was friendly and helpful. I wondered how they would pack and ship my awning. Everything is well thought of from packaging and shipping to the installation. I installed it myself with my neighbor helping me to place it on the brackets. My SunSetter is beautiful and functional. I wish I had bought one years ago!

Not happy. The price is beyond what they advertise on TV! It doesn't feel 20 cooler under my SunSetter! Almost $3000 because I had the remote! Don't waste your money.

The ordering process and replacement of one item damaged in transit went very smoothly. The only problem I am having is finding someone to install it. That is not a problem with the product, but with locating someone who will install it correctly.

We own a large houseboat and wanted a shade structure on the top deck. Normal boat roof options are around 3x the cost of our Oasis. It has been fantastic and covers the entire width and 1/3 of the length. When we hit larger waves, we do need to hold both ends but it has far exceeded our expectations. We had also purchased both the LED lights and the bulb lighting. We only installed the bulb lights which is perfect. The led lights require the owner to drill and is more labor intensive. However, we are very pleased with this purchase. Thank you!

Love it! My deck looks beautiful; it is cooler. It was fairly easy to install and no problem to roll out or in.

This was one of the best purchases I've made. My deck faces south, I get the direct sun. I can enjoy my deck much more & for longer periods of time. It keeps my kitchen/dining area much cooler, plus the sand color matches my house color perfectly.

We love it. Remote control operation is easy and convenient. Awning is just the right size. Would recommend it highly.

Absolutely love the awning and the screen room we purchased with it. A friend installed both for us so I cannot attest to the difficulty but the awning went up quickly. Have not had to drop the screen room or roll up the awning and we have had some winds gusting to about 40MPH. No problem. Both weathered the winds and rain without a glitch.

We love our awning. Looks nice, easy to work and we put it out part way every day to help keep our patio doors in the shade and our house is way cooler inside. Really enjoy sitting out there when the sun is out and a slight breeze and we are sitting in the shade. Well worth the money.

We purchased a manual set up 10 Sunsetter Awning 12 years ago and loved it. We sold it this year and canvas and all mechanical and metal parts were in excellent condition. We purchase motorized awning this year, (2016) because my wife is retiring and had some difficulty setting up the manual because she is only 5' tall and really likes to use our deck now - it's like we added another large room to the house. We love it.

900 series awning - This is my second SunSetter. We moved to a new house. It went up quite easy. I did have the experience of putting up the first one. This time I had to deal with vinyl siding. Worked out great using the enclosed assembly instructions. Looks great. SunSetter is a great product with lots of available support from SunSetter. Thanks.

I had a patio put up beside my indoor sun room, then I bought a XL Sunsetter electric awning for the patio then had it mounted to the side of the wall outside. It looks great and works very nice when you just want to sit and watch the deer run out back. Thanks Sunsetter.

We love it. Our kids made fun when we bought it, said the Sunsetter was for old people! We use our deck all the time, and it keeps the house much cooler. Install team is excellent.

After having our Oasis Awning for less than 4 years, the motor stopped working properly. We had used it very infrequently during that time. After troubleshooting with SunSetter representative, she admitted that it was defective, but that we would have to pay $350 to replace the motor only. After spending over $1,400 for the awning itself, we feel that this is unacceptable! BUYER BEWARE!!!

This awning is the best! Quality & performance. It gives us a shaded deck where can sit out & enjoy the company of our friends. The side shades are wonderful for added shade & privacy. Directions were easy, & had no problems installing the awning. The awning is by far attractive & brought the appearance of our deck up another level.

My wife and I are both very happy with the new awning. I installed it myself in roughly one hour. This awning has provided my wife and I a great retreat from the sun on our upper deck and enabled us to use this outdoor area all day long versus just in the evening after sunset. We have shared our story with our neighbors and other family members and have recommended that they should invest in one for their own decks.

It took 4 semi trucks to get our Sunsetter to our home. It works well.