A link has directed you to this review. Its location on this page may change next time you visit.
- 3,549,399 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Let me start by saying I will never buy another item from Sunbeam again. Bought the first heated blanket from them and only last a short while. The second heated blanket I splurged and bought for $70 dollars and broke within a year with the sensor blinking F2 continuously. Luckily I registered it and asked for a replacement. The first lady told me that they didn't have any in stock and in 2-3 weeks the warehouse will be shipping me one.
3 weeks passed and I called them back and after waiting on the phone both times for a long time she told me that they had no heated blanket products at all at their warehouse. Hmmmm yeah the likelihood of a huge warehouse not having even one heated blanket seems very unlikely. She gave me no resolution or timeframe in which I would be receiving a replacement and even admitted that this could go on for years with me calling and them not having a replacement. This seems like complete fraud. They are promising a replacement with their 5 year warranty and not keeping their word. I've read many reviews of this happening to people. How are they getting away with this?
I bought a Sunbeam queen size electric blanket November 2019. It worked well for that winter. I carefully folded it up and stored it in the original box. Then Dec 2020 placed in back on my bed and only portions of the blanket worked. A few weeks later only a portion of one side worked. It was past the warranty. So I bought another because I really needed it. Same thing. Exactly the same way. I was able to get a refund for one but not the other. Sunbeam used to have quality products, not sure what’s happened but the electric blankets not worth my hard earned money!! Try a different brand.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
These are fairly expensive blankets and I have bought one every year for 3 years now but no more. I haven’t had one blanket last an entire year. I have contacted support and they have done nothing but tell me to “reset” the unit which does absolutely nothing. I am done with these personally and will find another proxy to replace it. All three of these haven’t lasted more than a year.
It is a good little microwave but it has little power. It takes longer to cook stuff and would be better. It fits on counter good. I guess it is not possible to have both. Sunbeam is a good company so far and I would buy one again.
I've had this microwave about 6 years, and it's still working fine. However, I have recently noticed that the notification bell rings several times after the door is opened and items are removed, and sounds really loud and sharp, but it heats and cooks fine, I have no plans to replace it at this time.
As many others have stated, we chose Sunbeam for the name recognition and believed their products to be high quality. Unfortunately, that is not the case, our warming throw is shocking us even when it's unplugged, we are afraid to plug it back in, if it's shocking when it's unplugged. So far I've been unable to reach Sunbeam for help. Aside from difficulties with the warming blanket shocking us, we have purchased multiple Sunbeam heating pads in the past 5 years, none of which has functioned more than 6 months before failing to heat or overheating. I had used Sunbeam products 10-15 years ago that worked well and lasted a long time, no more.
This is a horrible company with very cheap products. Heated throw burned me... cloth cover was barely on. No customer service. DO NOT DEAL WITH, SAVE YOUR MONEY. The cord was so stiff it wouldn't even wind up, to store properly... I've called the company 4 times with no satisfaction, or even a friendly customer service representative.
Purchased a Sunbeam king size Slumber Rest Velvet plush electric blanket with a 5 year warranty from Macy's in January 2019. Intermittent problems with blanket not getting very hot and then not heating at all. On May 1, 2020, I contacted the 1-800 number to file a warranty claim. Was told that warranty was verified and product would be replace if I emailed a list of information along with several photos. I responded on the same day.
On May 12, I called again to check on the status of the claim and was told that my email was received but the attachments were not viewable, perhaps due to size. Same day I sent another email with photos attached again and requested an email reply confirming receipt with viewable photos. Did not receive a response so I called again on May 15, 2020 and was told the email with pictures was received, however, due to Coronavirus, they only could replace with a totally different material in a blue color. I had told the second agent that I would accept any neutral color so blue was not acceptable.
The agent today told me that I would need to call back every 2 weeks to check on availability for replacement that would be acceptable to me. I understand that Coronavirus may slow down production and cause some delays but non response to requests for response to email communications is unacceptable. I'm not certain that I will be able to get a replacement that has the same features, 5 year warranty in a neutral color (doesn't have to be the exact color I have) or how long the delay might be. The agent told me that the factory is in Missouri so I would think production should resume fairly soon as many other businesses are reopening as I write this.
I had a heated throw that was no longer heating, and they sent me a new throw free of charge. Great service! I love their heated blankets and I think I will keep coming back to this company for when I invest in a heated mattress pad.
I loved my Sunbeam blanket for the 10 months it worked. It was a beautiful charcoal gray to match my den. When I contacted them with a receipt to ask them to honor their 5 year warranty, they offered me a BURGUNDY blanket as a replacement. When I asked for a tan, white or gray, they offered me a ZEBRA print and said that was all they had in their warehouse. When I have them a list of colors that I would prefer, they wrote back and said they couldn’t replace my blanket since I had “refused” their offer. I’m sure it’s in the fine print, but what a crappy warranty to send out the crappy blankets they can’t sell to replace expensive throws. Very disappointed in Sunbeam’s customer service.
Sunbeam Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.