Sunbeam Reviews

Never buy another Sunbeam product again. Had 3 of the above irons crap. First iron leaked replaced second iron same. The last one had rust flakes coming out of the iron 6 months old if lucky. CRAP. CRAP. NEVER EVER AGAIN.

My heating pad broke down in 18 months which has 5 years warranty; I complained about two months ago to the Co. about the problem. Yet, The company has not done anything. Their bogus 5 years warranty is useless.

I bought a queen size Sunbeam electric blanket in September 2018. Worked great for that winter. It no longer works and for some crazy reason, I can't get in touch with anyone to even TRY to get a replacement! Will never purchase a Sunbeam product again!

Have a micro plush heated throw. After only a year, half of the blanket heats. Contacted Sunbeam regarding warranty and was told in email that they only have a brown one in stock to replace it with. I replied that it was fine but would like something because mine does not work. Happy to send back the broken one. 2 weeks later, still no response. Sent 4 messages, a FB message and called the 1-800 number. The booklet and box that the blanket came in, notes a 5 year warranty. The first email I received requested photos.

I bought a sunbeam gas hop and after a year and 3 months the burner melted. I filed a complaint 8 months ago and still no reply. I have to struggle to make food because I can't use it. Will never buy it again. So I have to replace the hop with a new one.

This toaster is the worst piece of equipment I have ever owned, this company clearly doesn't know how to make products. Their "bagel" feature is a JOKE. Put this piece of junk on a 1 and it will STILL burn the living hell out of your bagel, what's the point of releasing a product with useless features? Give up on making products you awful company.

Purchased twin/full electric blanket P.N.157903-000-000 Oct 2014 for $49.88 + tax. Was a brutal winter but I was toasty in bed. Admittedly, I did not launder blanket before storing in protective bag. It smelled great thanks to dryer sheets in the bag so I didn't wash it again. Winter #2 also brutal and sometimes blanket warmed me, sometimes not. Did not wash fearing machines could harm. Last 3-5 winters have used as extra blanket because it just doesn't work. Wish I'd had the money to purchase another brand but did not. Expected blanket to get me through many winters like these things used to do. Pets inherit #6 winter 2019.

extraordinary to experience service representatives such as Cheryl and Michelle. Both are courteous, concerned, and willing to go the 'extra mile' to help their customers. Their kindness and patience are to be commended.

Inexpensive - and does the job! I got it at Target - about 700 watts. Some of the buttons have to be prompted to respond sometimes, however. Turntable sometimes operates in reverse. As I recall, I paid about $39.99 plus tax for it.

It's been a good microwave. Smaller unit. It definitely has served its purpose. Never have had any problems with it. It's over 10 years old. I would definitely recommend Sunbeam microwave. If I were to replace it, it would be to just update the microwave. But that won't happen unless something goes wrong with it.

We have had it for several years. When I first purchased it the light bulb went out within 3 months. It wasn't the best purchase. It doesn't warm the food good but grateful. It had been over 90 days so it could not be returned. The plate in it doesn't fit properly on the thing that makes it turns. This was my first time purchasing this brand and it will be my last.

4 months, 20 emails, 2 phone calls and still no results. On Mar 22/19 I contacted Sunbeam because my heated blanket was no longer working properly. After sending the requested pictures I didn't hear back to had to email again. At that time I was asked to resend pictures which I did. Emails went to Sunbeam but were not answered. After a phone call I was asked to send additional pictures and information which I did. Again it took several emails to get a response. I was told they would replace the blanket. Of course electric or heated blankets are not in season so they don't have any. They suggested I order from what is available in their warehouse and that it could not be over the price I paid for the electric blanket.

For years I have owned and used electric kettles by Proctor Silex. They worked well, in the main, and I liked them, but they did not seem to last more than two or three years each. One did not even last the full year and I got an over the counter replacement. They only allow remaining time on the original warranty for the replacement so, when that kettle failed outside the warranty period I looked elsewhere. I bought a Sunbeam kettle.

Contacted customer service regarding heated throw that stopped working. Immediately told they would ship a replacement, but that none were immediately available. I have phoned them and emailed them over the course of 4-5 months and one excuse after another. Not received replacement nor confirmation that they will honor their word from the initial call. I will be staying away from their products.

This review is regarding Sunbeam's practices relating to their "warranty". I purchased a Sunbeam (Bionaire) window fan from Amazon. It failed after one season of use. Their warranty states a limited 5 year warranty due to material defects. The unit completely going dead within the period is a material defect. Sunbeam does not answer their customer phone number. I emailed. They do two things that are deceitful: 1) Their initial reply that your warranty is no longer in effect - blatant lie.

Thank you Sunbeam! After my electric blanket did not work I phoned the helpline and they told me there is a 3 year warranty with full replacement. So I went to the store where I purchased the EB and they replaced it. Thank you. Thank you. I would highly recommend Sunbeam.

I purchased a heated throw in October 2018. In December 2018 it caught fire putting a burn on my mattress burning my duvet, my duvet cover, my mattress protector. Yes there is now a small burn mark on my mattress. It also damaged two of my storage cubes which I keep by my bed and had I’ve been asleep I could have lost my life, the mess that it made when I had to use the fire extinguisher it was a disaster, I contacted Sunbeam Canada and told them what happened. They sent me a replacement blanket. It was a twin size heated blanket. What I had before was a heated throw. They sent me a twin size heated blanket which was fine however they told me to send the damaged one back with documentation i.e. photos of the damages. They also told me to send them a price list for replacement articles which I did.

I have a king sized heated blanket. It has quit working twice and beginning to take many hours to heat again! Sunbeam charged so much to return it twice that I could have bought a new one! They did not send me a new one just a different cord. Terrible customer service and no replies! Do not buy anything from this company!

The mattress pad worked as advertised until I washed it on low and air dried it. The pad stop working, there is a 5 year warranty but the phone number is not open to questions and or comments. I am utterly irritated on this product and its false advertising.

Today was my second time contacting Sunbeam about a product that ceased to work properly, within the warranty timeframe. Once again, Sunbeam honoured the warranty and is shipping me a replacement. I see there are many dissatisfied comments here about Sunbeam but I have not experienced anything negative. Thank you Sunbeam!

I purchased a Sunbeam Heated Sherpa Throw Blanket December 10, 2018 from Amazon as a Christmas present. Within the month of January the heating element got a short which caused the blanket to stop heating to its original temperatures and was 'spotty' at best for heat coverage. Contacted Sunbeam for a warranty on the blanket as it is stated it has a 5 year warranty on the selling page for Amazon (which the product's page has now since been deleted or the product discontinued).

My electric blanket suddenly started flashing "F2" one day. I called 4 times- waited on hold more than 20 minutes each time- never got ahold of anyone. I emailed 3 times- have a confirmation # to show- never received a response. So my new electric blanket is worthless and there is no one responding in their customer service department. So frustrating!!

Second heating pad from Sunbeam who claimed they have 5 year warranty on their product. 1st one worked fine for years, very happy about it. Bought a new Heating Pad XpressHeat about a year ago and it stopped working after a few months (error code "F") and got a replacement and it stopped working again. Called Sunbeam and they wanted me to pay to send their defective product back and do their investigation before sending a new one. Won't buy Sunbeam heating pad again!

My family bought two heated blankets made by Sunbeam that were advertised with 5 year warranties. Both stopped working in about a year in which they were used for only a few months. I contacted the manufacturer twice through the contact form on their website and registered the product, but they have completely ignored all requests for warranty service. This is not the first time products made by Sunbeam has failed within a few months. Their promise of warranties turned out to be fraudulent advertising. In my experience, the company is as unreliable as their products.

I am always cold, always! I wanted it for my birthday in December and got it from Costco (so we do get our money back), however, that is not what I wanted. Up until it quit working (38 days) it was perfect! I loved it! The color (royal blue), the size (oversized king), the fabric (micro-plush fiber), the dual controls (my spouse does not like it as warm as I do), etc., and then one day it just quit working. I followed all of the troubleshooting steps, checked online for any tips and nothing! They don't have anymore and I refuse to pay almost double the price anywhere else along with a color that I don't want for such a hefty purchase! Very disappointed in this clear design flaw, based on all of the complaints listed everywhere on this very product!

I bought a queen electric blanket in November. It worked great for about 2 weeks then it just stopped heating up! You can't even tell that's on!! I've had it more than 30 days so Wal-Mart won't replace it! I'm very disappointed with this product.

I have seen some pretty bad reviews for Sunbeam products, but I have never had any issues. My 88 year old great grandmother used this heated throw blanket all day every day for a few months before she passed away and now the blanket is mine. It never overheated for her and it hasn't for me. Low heat delivers a pleasant subtle warmth, medium is a very calming snugly heat, and high is great for winter or in cold rooms which helps save on heating costs. I love the 3 hour automatic shutoff because it gives me peace of mind in case I accidentally fall asleep with it on. I believe it was purchased in store unlike a lot of the bad reviews I have seen. As with any appliance, I recommend not buying from places like eBay because that just isn't bright. Anyways, I love this product as well as my Sunbeam heating pad and hand heating pad. As far as I am concerned, 5 stars all the way!

I have had several of these due to chronic pain issues. Unfortunately, they do NOT last long. I am only getting 6 months max on them and then have to fight with Sunbeam to replace the product. I've had to turn at least 3 back in to Sunbeam. This is all due to control failure, overheating, and the item just stopping to work all of the sudden. Today I had another break and the controller is actually melted in. This is the 2nd one in the past 2 years that this has happened with. Luckily I only use it myself and monitor the use very carefully otherwise my whole freaking house could burn down. This is VERY frustrating, inconvenient, and scary. Sunbeam needs to fix their product and discontinue selling them until then!

I had a heating pad for less than a year and it stopped working. Followed their recommended troubleshooting, it did not fix it. I emailed customer service and received a boilerplate troubleshooting response saying if it did not resolve, I should repair or replace the product. I replied to the email (as her sign-off at the end indicated I could contact her with further questions) and asked about the warranty and if I did need to repair it where I should go. No response. I emailed 4 additional times and had no response!

I have had the Sunbeam heated mattress before and bought another because we did like it a lot. The new one lasted barely a year. I have to pay to return their defective product and they will replace it. Customer service representatives are very rude and condescending not mention you will be on hold for quite a long time before you have a person to speak with. If you want a product that will last do not buy a Sunbeam product.

I purchased a queen electric blanket in April 2017. I put it on my bed recently for the winter months ahead and noticed it was not heating at all. I called customer service and after some troubleshooting it was determined I have a faulty blanket. I was told to return it (at my own expense) and they would replace it. I don't feel I should have to pay to ship them their own damaged product. Buy Biddeford, I've never had a problem with their blankets. I will not be purchasing any Sunbeam products in the future.

I found this to be a nice heating pad with some vibrating massage being a helpful addition. It has been used a few hours a week for 2 months and 1 of the 2 massage motors has stopped. The second motor barely operates. If I pay for shipping to a Sunbeam repair center they will fix it and return it in 6 weeks. This is the 4th Sunbeam heating product I have had fail in the first 2 months of ownership. I would strongly recommend avoiding their product unless you don't care how long it lasts.

The controller began to overheat. It actually became so I slightly burned my hand when trying to adjust the heat setting. This is dangerous. This is the second Sunbeam heating pad I've purchased. They are great for a few months only. The last one I had had the flashing light and F. Never worked again.

I ordered the 1st one (Sunbeam microplush heated blanket) on 11/17. It heated good for 2 weeks then quit. I ordered the 2nd one in March after Walmart would not exchange it. It heated good 2 times then started to only get warm on high heat, and went out after 2 mths. So spent a little more money to get a Sunbeam with a digital controller. It heated good for the first 2 weeks and they kept turning up the heat 1 click every other night. Now after having the blanket 2 months it barely heats on the high setting. So basically I have spent almost $200 dollars for 3 electric full size blankets in 7 months time which is BS. I need a dependable blanket for everyday use for severe ankle arthritis, but your product is just a waste of money. Your products are just like opening a box of chocolates, so Forrest Gump said, you can never tell what you get. Thank you for your time and will not purchase another Sunbeam product. They just don't last for the money.

Purchased a Sunbeam microwave Oct 24, 2017. Started sparking, smoking and burning Jan 7, 2018 (3 months). Called number on microwave rather than Target where I purchased it. Big mistake. CS rep says, "Peel label on back of microwave, paste to plain white paper, copy the receipt, send to Galanz NJ HQ via trackable method and wait 8-10 wks for refund. Also... don’t throw the oven away until you receive refund." Stupid but I did as told. Apparently ovens are made by Galanz, a Chinese co., so Sunbeam washes their hands of it. Galanz only has China phone number listed on their NJ website, so you can’t call without adding more cost & they probably don’t speak English if you did spend the money. It’s 4 months later. Still no refund. Escalated by CS rep, via email, to corporate accounting to find out where refund is.

I have had this heating pad for a couple of months. It blinks red and I have tried to reset it several times and it works for about 2 seconds. This is a crappy product, but unfortunately I really need it. I do not have the $$$ to buy another one at $45 and I don't have the $$$ to send it back. You guys should stand behind your product. I have had several of your heating pads, with the same damn problem, with you guys offering the same damn solution. "Send it back and we will replace it." It does me no damn good because I have NOTHING to relieve the pain from a herniated disk and bulging disk which is going to require surgical intervention.

After repeated emails, I finally got a response and a replacement is on the way. I am happy about that. Hope the new one lasts.

I purchased a Sunbeam warming throw through Amazon in January of 2018. It worked consistently for about a month and then became unreliable -wouldn't get very hot or only part of it would heat slightly. I called Sunbeam and got the runaround. I spent a while giving them information and testing the throw only to have them tell me it would be better if I returned it to Amazon, but the 30 day return period had already expired. Then I was told that Amazon buys older stock from them which accounts for it being unreliable was the implication. So why is Sunbeam selling unreliable, older stock to Amazon?

I built and opened a new 22 room motel in 2014. I bought 23 kettles Model KE2350 type 425 from Good Guys. Within 12 months 3 of the units blew and tripped the power fuse in the motel unit. I complained to Sunbeam who stated that the failure rate of over 10% was unusual, there had not been other complaints about this product. What a load of rubbish. Now, I have 7 units still working (in rooms with lowest use) and a failure rate of 67%. DO NOT BUY THIS CHEAP, CRAPPY AND USELESS PRODUCT. Matter of fact, read the other reviews of Sunbeam products and just don't buy their CHEAP and NASTY products.

I have bought 2 Sunbeam heating pads and 2 heating throws. I had my 1st heating pad and throw 5+ years and they were great and outlived the warranty. I now have 2 new ones that the heating pad is past the 3 year warranty and still going strong. My heating throw is just 1 year old and is extremely comfy. I have read so many bad reviews on these 2 products and it baffles me. I'm wondering if people actually order their products directly from the company. It seems not one person has returned their non working items back to the store they purchased it from.