Sunbeam

Sunbeam Reviews

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About Sunbeam

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Sunbeam has manufactured small household appliances and personal care products since 1897. The company offers home and personal care solutions, aimed toward a variety of household tasks. Its product range includes kitchen appliances, garment care tools and health-related devices

Pros
  • Durable and long-lasting
  • Effective heating features
Cons
  • Poor customer service experience
  • Difficult return process

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Sunbeam Reviews

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    Page 2 Reviews 10 - 40

    Reviewed May 29, 2023

    I've had 3 different products made by this company, burn out in a matter of months. 2 heating pads and a large heated blanket. Very inconvenient as I have late-stage cancer and rely on the blanket every night. Will never purchase a Sunbeam product ever again.

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    Reviewed Jan. 6, 2023

    Purchased 1 king size heating pad from Amazon for my wife...sometimes when plugged in turns on and most of the time won't turn on...Amazon sent me a replacement and it does the same thing... Contacted Newell brands. They requested me to send it back to get a replacement... Don't even want one if theirs...can't believe they let this on the market...so buyer beware!!!

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    Reviewed Nov. 15, 2022

    I purchased Sunbeam heated mattress pad from Target Jan 2021- Now in Nov 2022 mattress pad fails to function- Sunbeam has 5 year guaranty - I have spent last 2 weeks calling and emailing their 3rd party outsourced vendor who handles claims for Sunbeam- Guess what? Total wasted time- no reply- Target and other retailers should stop carrying Sunbeam brands until Sunbeam remedies their warranty dept failures. Frankly, I bought the item from Target and am annoyed I have to chase down the warranty from the maker- Sunbeam instead of target handling the issue.

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    Customer Service

    Reviewed Sept. 27, 2022

    Purchased a King size heated mattress pad, issues within the first month. Contacted company June 2022, they asked a few questions, gave me a reference #. Followed all the directions and jumped through all the hoops and here we are end of September 2022 and they are still sending the same form letters. "Your refund will be issued in 4-6 weeks." Have received that email 2-3 times already. Customer service is a joke. There is none. They just have someone who selects a form letter to fit as close to possible the complaint. NEVER AGAIN.

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    Customer Service

    Reviewed March 15, 2022

    I have purchased Sunbeam Cafe Barista Machine. Worked OK at first, then milk steamer compartment didn't work. They replaced it. I am now onto my 3rd replacement & they have done something to their manufacturing as this machine is rubbish. Do not even bother, don't waste of money. I have now requested a refund, but told I can only get a replacement. This has been going on for over 8 weeks now & currently waiting on hold for over 30 minutes. First told it was delivered, now it will be another 2 weeks. The customer service has now just hung up, they recite "reply answers" only, they do not have a conversation to address your situation. it is similar to talking to a robot. Do not bother, so disappointing.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 15, 2022

    I called Sunbeam December 29th 2021 to get a warranty replacement for an electric blanket, I am still messing around by having to call them over and over. They will tell me they are sending a replacement but it never arrives. This latest call to them I inquired as to why they didn't send a tracking number from the previous second time, not mentioning the first time, they said they were sending my replacement. Anyway, this is now the third time I had to contact them, just getting the run around! Girl giggles the whole time and was all confused.

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    Price

    Reviewed Feb. 8, 2022

    I purchased this heating pad because it was extra large and had six settings. It cost me almost 50$ so I expected it to be good quality and to at least last me a year or two! Well needless to say it stopped working after 3 months. After calling for a replacement I was told they needed the broken heating pad back before I could get a replacement and they would send me a shipping label I never received! So I have yet to receive a replacement. Will never buy Sunbeam again.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2021

    Let me start by saying I will never buy another item from Sunbeam again. Bought the first heated blanket from them and only last a short while. The second heated blanket I splurged and bought for $70 dollars and broke within a year with the sensor blinking F2 continuously. Luckily I registered it and asked for a replacement. The first lady told me that they didn't have any in stock and in 2-3 weeks the warehouse will be shipping me one.

    3 weeks passed and I called them back and after waiting on the phone both times for a long time she told me that they had no heated blanket products at all at their warehouse. Hmmmm yeah the likelihood of a huge warehouse not having even one heated blanket seems very unlikely. She gave me no resolution or timeframe in which I would be receiving a replacement and even admitted that this could go on for years with me calling and them not having a replacement. This seems like complete fraud. They are promising a replacement with their 5 year warranty and not keeping their word. I've read many reviews of this happening to people. How are they getting away with this?

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    Punctuality & Speed

    Reviewed June 4, 2021

    I bought a Sunbeam queen size electric blanket November 2019. It worked well for that winter. I carefully folded it up and stored it in the original box. Then Dec 2020 placed in back on my bed and only portions of the blanket worked. A few weeks later only a portion of one side worked. It was past the warranty. So I bought another because I really needed it. Same thing. Exactly the same way. I was able to get a refund for one but not the other. Sunbeam used to have quality products, not sure what’s happened but the electric blankets not worth my hard earned money!! Try a different brand.

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    Price

    Reviewed March 1, 2021

    These are fairly expensive blankets and I have bought one every year for 3 years now but no more. I haven’t had one blanket last an entire year. I have contacted support and they have done nothing but tell me to “reset” the unit which does absolutely nothing. I am done with these personally and will find another proxy to replace it. All three of these haven’t lasted more than a year.

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    Reviewed Jan. 9, 2021

    It is a good little microwave but it has little power. It takes longer to cook stuff and would be better. It fits on counter good. I guess it is not possible to have both. Sunbeam is a good company so far and I would buy one again.

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    Reviewed Dec. 25, 2020

    I've had this microwave about 6 years, and it's still working fine. However, I have recently noticed that the notification bell rings several times after the door is opened and items are removed, and sounds really loud and sharp, but it heats and cooks fine, I have no plans to replace it at this time.

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    Reviewed Aug. 13, 2020

    As many others have stated, we chose Sunbeam for the name recognition and believed their products to be high quality. Unfortunately, that is not the case, our warming throw is shocking us even when it's unplugged, we are afraid to plug it back in, if it's shocking when it's unplugged. So far I've been unable to reach Sunbeam for help. Aside from difficulties with the warming blanket shocking us, we have purchased multiple Sunbeam heating pads in the past 5 years, none of which has functioned more than 6 months before failing to heat or overheating. I had used Sunbeam products 10-15 years ago that worked well and lasted a long time, no more.

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    Customer ServiceCoverageStaff

    Reviewed May 19, 2020

    This is a horrible company with very cheap products. Heated throw burned me... cloth cover was barely on. No customer service. DO NOT DEAL WITH, SAVE YOUR MONEY. The cord was so stiff it wouldn't even wind up, to store properly... I've called the company 4 times with no satisfaction, or even a friendly customer service representative.

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    Customer ServiceStaff

    Reviewed May 15, 2020

    Purchased a Sunbeam king size Slumber Rest Velvet plush electric blanket with a 5 year warranty from Macy's in January 2019. Intermittent problems with blanket not getting very hot and then not heating at all. On May 1, 2020, I contacted the 1-800 number to file a warranty claim. Was told that warranty was verified and product would be replace if I emailed a list of information along with several photos. I responded on the same day.

    On May 12, I called again to check on the status of the claim and was told that my email was received but the attachments were not viewable, perhaps due to size. Same day I sent another email with photos attached again and requested an email reply confirming receipt with viewable photos. Did not receive a response so I called again on May 15, 2020 and was told the email with pictures was received, however, due to Coronavirus, they only could replace with a totally different material in a blue color. I had told the second agent that I would accept any neutral color so blue was not acceptable.

    The agent today told me that I would need to call back every 2 weeks to check on availability for replacement that would be acceptable to me. I understand that Coronavirus may slow down production and cause some delays but non response to requests for response to email communications is unacceptable. I'm not certain that I will be able to get a replacement that has the same features, 5 year warranty in a neutral color (doesn't have to be the exact color I have) or how long the delay might be. The agent told me that the factory is in Missouri so I would think production should resume fairly soon as many other businesses are reopening as I write this.

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    Staff

    Reviewed Jan. 19, 2020

    I had a heated throw that was no longer heating, and they sent me a new throw free of charge. Great service! I love their heated blankets and I think I will keep coming back to this company for when I invest in a heated mattress pad.

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    Customer Service

    Reviewed Jan. 15, 2020

    I loved my Sunbeam blanket for the 10 months it worked. It was a beautiful charcoal gray to match my den. When I contacted them with a receipt to ask them to honor their 5 year warranty, they offered me a BURGUNDY blanket as a replacement. When I asked for a tan, white or gray, they offered me a ZEBRA print and said that was all they had in their warehouse. When I have them a list of colors that I would prefer, they wrote back and said they couldn’t replace my blanket since I had “refused” their offer. I’m sure it’s in the fine print, but what a crappy warranty to send out the crappy blankets they can’t sell to replace expensive throws. Very disappointed in Sunbeam’s customer service.

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    Customer Service

    Reviewed Jan. 8, 2020

    I bought a twin size Sunbeam blanket electric for cold winters and I bought it at Kohls at the end of the season for this winter. When I put it on my bed it did not work, I contacted sunbeam and showed them the label and they said it was made in 2012 when I bought it last winter 2019. Kohls would not return it without the receipt. I have made numerous calls to sunbeam and emails with no results, they have a 40 minute hold time then hang up when you are next. I have contacted CPSC again as they want to close my case as they have not heard from me but I have sent over 6 emails and they were to call me but never did. Very poor CSR so no blanket fo me. ANd NEVER AGAIN Sunbeam, I will buy from another company. Jarden bought them out and I was told they do not warranty nor talk to their consumers (sunbeam that is).

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    Customer Service

    Reviewed Dec. 27, 2019

    Had two of them fail, they replaced one, then they won’t replace the 2nd one because they think I am trying to get a free blanket. I don’t want another, I want my money back and Sunbeam needs to fix why so many of these fail. They bank on the fact that most people just throw them away and just accept that there is no such thing as quality or customer service.

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    Price

    Reviewed Dec. 26, 2019

    Over the past five years, I have purchased as many electric blankets. Each one of the blankets became operable before the winter was over which would be three to four months. Needless to say I gave up I will never purchase another one. And yes I did follow all of the guidelines I even tried resetting them according to their guidelines nothing work the blank is were just inoperable and they were not cheap. If I remember correctly, I purchased several of the blankets from Macy's and or Sears.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Dec. 26, 2019

    I love yard sales. Good stuff. Cheap prices. When I was furnishing my first apartment in the early 1970s, I went to yard sales every weekend. I bought bookcases, chairs, tables, and, of course, kitchen equipment: silverware, dishes, storage bowls, and my prized purchase, a Sunbeam Mix-Master. For three dollars I got the Mix- Master circa 1955, a set of mixing blades and the small bowl that fits in the groves so that the bowl rotates. The seller explained that she had broken the large bowl and wanted to upgrade. Thank god for people who want to upgrade. That opens a myriad of opportunities for folks like me who do not need to have the latest and greatest, but love the utilitarian. I took it home and discovered that the large bowl from my set of Pyrex bowls (also from a yard sale and circa 1950s) would almost fit in the groove and worked just fine.

    I decided that I would use this appliance until it gave out and then I would buy a new model. It has never given out. It still blends the perfect batter for cakes, breads, and cookies. It goes excruciatingly slow when adding dry materials to wet and does so without spattering. It can beat egg whites to a frazzle and make elegant meringue.

    It is not pretty. It has nicks and worn spots and the speed dial is faded in some parts. But it does everything I ask of it. I can’t get rid of it. It has done nothing wrong. I would feel guilty if I replaced it. After all, we’ve been together for quite some time and quite a few cookies. I’ve attempted to make a new pact with my Mix-Master: I’ll keep it until it gives out or until there is a really good sale at Bed, Bath and Beyond. Even though I’ve said this in the presence of my Mix-Master, it just doesn’t feel right, and I know in my heart that I’ll be using it exclusively for a long time to come.

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    Reviewed Dec. 18, 2019

    While working on a project using my Sunbeam iron my smoke detector went off and I could smell burning. I frantically ran around trying to figure out what was burning. I eventually noticed that the plate on the bottom of my iron had actually exploded off the body and was creating invisible fumes setting off my smoke detector. I called Sunbeam customer support and reported the above and was told that it would be reported and that I would be receiving an email with information on how to return my iron with pre-paid postage. It has been at least 2 months and I have yet to receive any information. This was clearly a fire hazard and should be addressed by Sunbeam.

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    Customer Service

    Reviewed Nov. 27, 2019

    I purchased a heated blanket for Christmas of 2018. By June of 2019 the blanket refused to heat throughout. A small corner of the blanket would heat barely but the rest would not. As per the warranty on the manual and the outside of the box, which I still have, there is a five-year unconditional warranty. I contacted Sunbeam via the instructions inside the manual and gave them the appropriate information to honor the warranty and replace the blanket or give me a refund. It took days to get a reply. They then asked for the same information repeatedly. I sent pictures and even got a case number from them. But then I got an email saying there are no blankets to replace mine. They told me that I would need to keep calling their # in the future to see if they ever get any blankets in again that they could replace mine. Since this is not an uncommon item I can't imagine why the company would not have a replacement or just simply refund my purchase.

    I offered to send the blanket back to them if they would give me a refund. I received no reply. I then took to Facebook to communicate with them via messenger. A few days later I received a reply to which I immediately responded and then weeks went by and no reply again. I have been extremely cordial and yet still no honoring of the warranty.

    It is now nearly December of 2019 and because they have been putting it off so long I got a new message on messenger now asking for the information all over again because they don't know what I'm talking about. I then sent them copies of my previous correspondence and the case number and now it is has been a few days and again no reply. This company is terrible at their communication. THey clearly do not honor their warranties and hide behind lost correspondence or new people handling cases so that they never really deal with the issue. I will never buy anything from Sunbeam again and I hope that other people will consider my dilemma before purchasing from them as well.

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    Reviewed Nov. 20, 2019

    Never buy another Sunbeam product again. Had 3 of the above irons crap. First iron leaked replaced second iron same. The last one had rust flakes coming out of the iron 6 months old if lucky. CRAP. CRAP. NEVER EVER AGAIN.

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    Reviewed Nov. 16, 2019

    My heating pad broke down in 18 months which has 5 years warranty; I complained about two months ago to the Co. about the problem. Yet, The company has not done anything. Their bogus 5 years warranty is useless.

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    Reviewed Oct. 18, 2019

    I bought a queen size Sunbeam electric blanket in September 2018. Worked great for that winter. It no longer works and for some crazy reason, I can't get in touch with anyone to even TRY to get a replacement! Will never purchase a Sunbeam product again!

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 2, 2019

    Have a micro plush heated throw. After only a year, half of the blanket heats. Contacted Sunbeam regarding warranty and was told in email that they only have a brown one in stock to replace it with. I replied that it was fine but would like something because mine does not work. Happy to send back the broken one. 2 weeks later, still no response. Sent 4 messages, a FB message and called the 1-800 number. The booklet and box that the blanket came in, notes a 5 year warranty. The first email I received requested photos.

    The reply email asked for more photos and pictures of the box. Never does it say to keep the box for warrant (but I did have it.) Then I got no further correspondence. I replied, again and again, with no further reply. After more than 2 weeks, I received a reply and now it says it is not going to be replaced because they claim they don't have any more. Too bad for me. "Try contacting us in the future and we can check our stock." So much for warranty.

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    Customer Service

    Reviewed Aug. 11, 2019

    I bought a sunbeam gas hop and after a year and 3 months the burner melted. I filed a complaint 8 months ago and still no reply. I have to struggle to make food because I can't use it. Will never buy it again. So I have to replace the hop with a new one.

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    Reviewed July 21, 2019

    This toaster is the worst piece of equipment I have ever owned, this company clearly doesn't know how to make products. Their "bagel" feature is a JOKE. Put this piece of junk on a 1 and it will STILL burn the living hell out of your bagel, what's the point of releasing a product with useless features? Give up on making products you awful company.

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    Reviewed July 20, 2019

    Purchased twin/full electric blanket P.N.157903-000-000 Oct 2014 for $49.88 + tax. Was a brutal winter but I was toasty in bed. Admittedly, I did not launder blanket before storing in protective bag. It smelled great thanks to dryer sheets in the bag so I didn't wash it again. Winter #2 also brutal and sometimes blanket warmed me, sometimes not. Did not wash fearing machines could harm. Last 3-5 winters have used as extra blanket because it just doesn't work. Wish I'd had the money to purchase another brand but did not. Expected blanket to get me through many winters like these things used to do. Pets inherit #6 winter 2019.

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    Sunbeam Company Information

    Company Name:
    Sunbeam
    Website:
    www.sunbeam.com