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Purchased a Sunbeam king size Slumber Rest Velvet plush electric blanket with a 5 year warranty from Macy's in January 2019. Intermittent problems with blanket not getting very hot and then not heating at all. On May 1, 2020, I contacted the 1-800 number to file a warranty claim. Was told that warranty was verified and product would be replace if I emailed a list of information along with several photos. I responded on the same day.
On May 12, I called again to check on the status of the claim and was told that my email was received but the attachments were not viewable, perhaps due to size. Same day I sent another email with photos attached again and requested an email reply confirming receipt with viewable photos. Did not receive a response so I called again on May 15, 2020 and was told the email with pictures was received, however, due to Coronavirus, they only could replace with a totally different material in a blue color. I had told the second agent that I would accept any neutral color so blue was not acceptable.
The agent today told me that I would need to call back every 2 weeks to check on availability for replacement that would be acceptable to me. I understand that Coronavirus may slow down production and cause some delays but non response to requests for response to email communications is unacceptable. I'm not certain that I will be able to get a replacement that has the same features, 5 year warranty in a neutral color (doesn't have to be the exact color I have) or how long the delay might be. The agent told me that the factory is in Missouri so I would think production should resume fairly soon as many other businesses are reopening as I write this.
I had a heated throw that was no longer heating, and they sent me a new throw free of charge. Great service! I love their heated blankets and I think I will keep coming back to this company for when I invest in a heated mattress pad.
I loved my Sunbeam blanket for the 10 months it worked. It was a beautiful charcoal gray to match my den. When I contacted them with a receipt to ask them to honor their 5 year warranty, they offered me a BURGUNDY blanket as a replacement. When I asked for a tan, white or gray, they offered me a ZEBRA print and said that was all they had in their warehouse. When I have them a list of colors that I would prefer, they wrote back and said they couldn’t replace my blanket since I had “refused” their offer. I’m sure it’s in the fine print, but what a crappy warranty to send out the crappy blankets they can’t sell to replace expensive throws. Very disappointed in Sunbeam’s customer service.
I bought a twin size Sunbeam blanket electric for cold winters and I bought it at Kohls at the end of the season for this winter. When I put it on my bed it did not work, I contacted sunbeam and showed them the label and they said it was made in 2012 when I bought it last winter 2019. Kohls would not return it without the receipt. I have made numerous calls to sunbeam and emails with no results, they have a 40 minute hold time then hang up when you are next. I have contacted CPSC again as they want to close my case as they have not heard from me but I have sent over 6 emails and they were to call me but never did. Very poor CSR so no blanket fo me. ANd NEVER AGAIN Sunbeam, I will buy from another company. Jarden bought them out and I was told they do not warranty nor talk to their consumers (sunbeam that is).
Had two of them fail, they replaced one, then they won’t replace the 2nd one because they think I am trying to get a free blanket. I don’t want another, I want my money back and Sunbeam needs to fix why so many of these fail. They bank on the fact that most people just throw them away and just accept that there is no such thing as quality or customer service.
Over the past five years, I have purchased as many electric blankets. Each one of the blankets became operable before the winter was over which would be three to four months. Needless to say I gave up I will never purchase another one. And yes I did follow all of the guidelines I even tried resetting them according to their guidelines nothing work the blank is were just inoperable and they were not cheap. If I remember correctly, I purchased several of the blankets from Macy's and or Sears.
I love yard sales. Good stuff. Cheap prices. When I was furnishing my first apartment in the early 1970s, I went to yard sales every weekend. I bought bookcases, chairs, tables, and, of course, kitchen equipment: silverware, dishes, storage bowls, and my prized purchase, a Sunbeam Mix-Master. For three dollars I got the Mix- Master circa 1955, a set of mixing blades and the small bowl that fits in the groves so that the bowl rotates. The seller explained that she had broken the large bowl and wanted to upgrade. Thank god for people who want to upgrade. That opens a myriad of opportunities for folks like me who do not need to have the latest and greatest, but love the utilitarian. I took it home and discovered that the large bowl from my set of Pyrex bowls (also from a yard sale and circa 1950s) would almost fit in the groove and worked just fine.
I decided that I would use this appliance until it gave out and then I would buy a new model. It has never given out. It still blends the perfect batter for cakes, breads, and cookies. It goes excruciatingly slow when adding dry materials to wet and does so without spattering. It can beat egg whites to a frazzle and make elegant meringue.
It is not pretty. It has nicks and worn spots and the speed dial is faded in some parts. But it does everything I ask of it. I can’t get rid of it. It has done nothing wrong. I would feel guilty if I replaced it. After all, we’ve been together for quite some time and quite a few cookies. I’ve attempted to make a new pact with my Mix-Master: I’ll keep it until it gives out or until there is a really good sale at Bed, Bath and Beyond. Even though I’ve said this in the presence of my Mix-Master, it just doesn’t feel right, and I know in my heart that I’ll be using it exclusively for a long time to come.
While working on a project using my Sunbeam iron my smoke detector went off and I could smell burning. I frantically ran around trying to figure out what was burning. I eventually noticed that the plate on the bottom of my iron had actually exploded off the body and was creating invisible fumes setting off my smoke detector. I called Sunbeam customer support and reported the above and was told that it would be reported and that I would be receiving an email with information on how to return my iron with pre-paid postage. It has been at least 2 months and I have yet to receive any information. This was clearly a fire hazard and should be addressed by Sunbeam.
I purchased a heated blanket for Christmas of 2018. By June of 2019 the blanket refused to heat throughout. A small corner of the blanket would heat barely but the rest would not. As per the warranty on the manual and the outside of the box, which I still have, there is a five-year unconditional warranty. I contacted Sunbeam via the instructions inside the manual and gave them the appropriate information to honor the warranty and replace the blanket or give me a refund. It took days to get a reply. They then asked for the same information repeatedly. I sent pictures and even got a case number from them. But then I got an email saying there are no blankets to replace mine. They told me that I would need to keep calling their # in the future to see if they ever get any blankets in again that they could replace mine. Since this is not an uncommon item I can't imagine why the company would not have a replacement or just simply refund my purchase.
I offered to send the blanket back to them if they would give me a refund. I received no reply. I then took to Facebook to communicate with them via messenger. A few days later I received a reply to which I immediately responded and then weeks went by and no reply again. I have been extremely cordial and yet still no honoring of the warranty.
It is now nearly December of 2019 and because they have been putting it off so long I got a new message on messenger now asking for the information all over again because they don't know what I'm talking about. I then sent them copies of my previous correspondence and the case number and now it is has been a few days and again no reply. This company is terrible at their communication. THey clearly do not honor their warranties and hide behind lost correspondence or new people handling cases so that they never really deal with the issue. I will never buy anything from Sunbeam again and I hope that other people will consider my dilemma before purchasing from them as well.
Never buy another Sunbeam product again. Had 3 of the above irons crap. First iron leaked replaced second iron same. The last one had rust flakes coming out of the iron 6 months old if lucky. CRAP. CRAP. NEVER EVER AGAIN.
My heating pad broke down in 18 months which has 5 years warranty; I complained about two months ago to the Co. about the problem. Yet, The company has not done anything. Their bogus 5 years warranty is useless.
I bought a queen size Sunbeam electric blanket in September 2018. Worked great for that winter. It no longer works and for some crazy reason, I can't get in touch with anyone to even TRY to get a replacement! Will never purchase a Sunbeam product again!
Have a micro plush heated throw. After only a year, half of the blanket heats. Contacted Sunbeam regarding warranty and was told in email that they only have a brown one in stock to replace it with. I replied that it was fine but would like something because mine does not work. Happy to send back the broken one. 2 weeks later, still no response. Sent 4 messages, a FB message and called the 1-800 number. The booklet and box that the blanket came in, notes a 5 year warranty. The first email I received requested photos.
The reply email asked for more photos and pictures of the box. Never does it say to keep the box for warrant (but I did have it.) Then I got no further correspondence. I replied, again and again, with no further reply. After more than 2 weeks, I received a reply and now it says it is not going to be replaced because they claim they don't have any more. Too bad for me. "Try contacting us in the future and we can check our stock." So much for warranty.
I bought a sunbeam gas hop and after a year and 3 months the burner melted. I filed a complaint 8 months ago and still no reply. I have to struggle to make food because I can't use it. Will never buy it again. So I have to replace the hop with a new one.
This toaster is the worst piece of equipment I have ever owned, this company clearly doesn't know how to make products. Their "bagel" feature is a JOKE. Put this piece of junk on a 1 and it will STILL burn the living hell out of your bagel, what's the point of releasing a product with useless features? Give up on making products you awful company.
Purchased twin/full electric blanket P.N.157903-000-000 Oct 2014 for $49.88 + tax. Was a brutal winter but I was toasty in bed. Admittedly, I did not launder blanket before storing in protective bag. It smelled great thanks to dryer sheets in the bag so I didn't wash it again. Winter #2 also brutal and sometimes blanket warmed me, sometimes not. Did not wash fearing machines could harm. Last 3-5 winters have used as extra blanket because it just doesn't work. Wish I'd had the money to purchase another brand but did not. Expected blanket to get me through many winters like these things used to do. Pets inherit #6 winter 2019.
Behind every successful business are the "unsung heroes" coordinating customer services. Cheryl and Michelle are proven "heroes." In this day and age, I find it
extraordinary to experience service representatives such as Cheryl and Michelle. Both are courteous, concerned, and willing to go the 'extra mile' to help their customers. Their kindness and patience are to be commended.
Inexpensive - and does the job! I got it at Target - about 700 watts. Some of the buttons have to be prompted to respond sometimes, however. Turntable sometimes operates in reverse. As I recall, I paid about $39.99 plus tax for it.
It's been a good microwave. Smaller unit. It definitely has served its purpose. Never have had any problems with it. It's over 10 years old. I would definitely recommend Sunbeam microwave. If I were to replace it, it would be to just update the microwave. But that won't happen unless something goes wrong with it.
We have had it for several years. When I first purchased it the light bulb went out within 3 months. It wasn't the best purchase. It doesn't warm the food good but grateful. It had been over 90 days so it could not be returned. The plate in it doesn't fit properly on the thing that makes it turns. This was my first time purchasing this brand and it will be my last.
4 months, 20 emails, 2 phone calls and still no results. On Mar 22/19 I contacted Sunbeam because my heated blanket was no longer working properly. After sending the requested pictures I didn't hear back to had to email again. At that time I was asked to resend pictures which I did. Emails went to Sunbeam but were not answered. After a phone call I was asked to send additional pictures and information which I did. Again it took several emails to get a response. I was told they would replace the blanket. Of course electric or heated blankets are not in season so they don't have any. They suggested I order from what is available in their warehouse and that it could not be over the price I paid for the electric blanket.
I did not see anything offered there that I could use. Stock was extremely limited to things like heating pads, irons, a Canucks throw and nothing came close to the price I paid for the electric blanket. I emailed twice and asked if I could not wait until the blankets were once again in production and get one at that time, NO answer TO THE 2 emails I sent. Today I called and after over 1/2 an hour on hold I do not feel any closer to resolving the replacement of my blanket. I will not purchase a Sunbeam product again because it's difficult to get satisfaction when there is a problem. Having said all this the two different people I spoke to on the phone were extremely polite but it seemed as if their hands were tied as to what they could do. So now it's a wait and see if any blankets get manufactured or sent to their warehouse. Not a happy customer.
For years I have owned and used electric kettles by Proctor Silex. They worked well, in the main, and I liked them, but they did not seem to last more than two or three years each. One did not even last the full year and I got an over the counter replacement. They only allow remaining time on the original warranty for the replacement so, when that kettle failed outside the warranty period I looked elsewhere. I bought a Sunbeam kettle.
The kettle is better in so many ways I even thought of writing to the company to compliment them. The cordless seating contact base is circular so accepts the kettle from any direction, and it is very easy to seat and remove the kettle. There is a bright blue INTERIOR light which shines through the clear window when operating. It is so much better than a little red light on the handle which is not always visible. The on/off switch in the handle is smooth and positive. It just feels to be such better quality switch than I am used to. There is no visible heating element inside the kettle. The heat comes from under the smooth metal base. As a result I get very little scale, far less than I am used to, and it is quick and easy to remove every so often. I cannot recommend the Sunbeam kettle any higher. It cost just a couple of dollars more than my previous Proctor Silex but is worth ten times the difference.
Contacted customer service regarding heated throw that stopped working. Immediately told they would ship a replacement, but that none were immediately available. I have phoned them and emailed them over the course of 4-5 months and one excuse after another. Not received replacement nor confirmation that they will honor their word from the initial call. I will be staying away from their products.
This review is regarding Sunbeam's practices relating to their "warranty". I purchased a Sunbeam (Bionaire) window fan from Amazon. It failed after one season of use. Their warranty states a limited 5 year warranty due to material defects. The unit completely going dead within the period is a material defect. Sunbeam does not answer their customer phone number. I emailed. They do two things that are deceitful: 1) Their initial reply that your warranty is no longer in effect - blatant lie.
Then, they act like they will graciously help you anyway. They state they do not have the product you purchased and offer you an older model without the same functionality that they have in stock (translated they could not sell). The problem is, looking online and in stores the current model that I purchased and failed is available ALL OVER. It is available on Amazon, in Costco, Target, WalMart - everywhere! Judging from other reviews they do this as a repeated business practice. They need to get indicted as this is clearly criminal.
Thank you Sunbeam! After my electric blanket did not work I phoned the helpline and they told me there is a 3 year warranty with full replacement. So I went to the store where I purchased the EB and they replaced it. Thank you. Thank you. I would highly recommend Sunbeam.
I purchased Sunbeam Sleep Perfect Quilted King Electric Blanket 11.07.2018. I removed it over summer and stored it in its original box. I have not washed it. I put it on my bed today 18.04.2019 and there is no power getting to the blanket. I cannot turn it on. Even though I have plug it into different sockets still no good. After paying $248.00 for I thought the best that would last me a few winters at least I am now without the blanket and no doubt have to deal with the crap that goes along with most companies that cannot provide the goods you paid for. HELP. I should have gone to Kmart.
I purchased a heated throw in October 2018. In December 2018 it caught fire putting a burn on my mattress burning my duvet, my duvet cover, my mattress protector. Yes there is now a small burn mark on my mattress. It also damaged two of my storage cubes which I keep by my bed and had I’ve been asleep I could have lost my life, the mess that it made when I had to use the fire extinguisher it was a disaster, I contacted Sunbeam Canada and told them what happened. They sent me a replacement blanket. It was a twin size heated blanket. What I had before was a heated throw. They sent me a twin size heated blanket which was fine however they told me to send the damaged one back with documentation i.e. photos of the damages. They also told me to send them a price list for replacement articles which I did.
I sent the blanket back in February as I had waited all through January for them to respond to my emails which they had not done until I called them. When I called them they sent it to executive resolution. Now once I started speaking to executive resolutions I told them that I was not going to send the blanket back to them until I received an email confirmation about what had been going on. As soon as I sent that email I sent the blanket back with the documentation that they requested. Now I called him a week later to see if they had received the blanket. They did. I then proceeded to say or ask them how long would it take before their investigation would be concluded and I could expect an answer from them or a decision from them. They said 4 to 6 weeks.
I decided that I was going to give them the six weeks which brought it up to April 7 2019 which was yesterday. So today I called them and they started to tell me that it would take a few more days and I said, "No you are going to call your investigation department and you are going to find out what the decision is and you are going to call me back within the hour so I get a call back about 45 minutes later." And they say, "Oh they denied the claim because they don’t have the proper documentation." That was the first thing they told me. The claim was denied not because the blanket had not been the cause but because they did not have the proper documentation which I had sent so I got a little bit miffed one would say and I told him.
I said, "That is ridiculous. Why did no one tell me this? Why could no one call me? Now you’re telling me that this claim is denied because of lack of documentation. No you have the blanket and you have all the documentation that you asked for." Not once did they ever say there was nothing wrong with the blanket until I said to them on the second or third call.
I said, "Had you have had the decency to call me before the deadline before I had to chase you? Had you have had the decency to call me and tell me the claim is denied because after due investigation it has been determined that we were not at fault and there is nothing wrong with the blanket. We have determined that it must’ve been damaged by an external source. Had you have told me that I would’ve accepted that decision. But no. What you’ve been telling me all day today is that it’s lack of documentation." Then after that they turn around and decide to say that the blanket was not at fault. "We found it was an external source." Well why did you not tell me that? Why did you not start with that? Why do I have to chase you and why do you tell me this after I told you why?
I have a king sized heated blanket. It has quit working twice and beginning to take many hours to heat again! Sunbeam charged so much to return it twice that I could have bought a new one! They did not send me a new one just a different cord. Terrible customer service and no replies! Do not buy anything from this company!
The mattress pad worked as advertised until I washed it on low and air dried it. The pad stop working, there is a 5 year warranty but the phone number is not open to questions and or comments. I am utterly irritated on this product and its false advertising.
Today was my second time contacting Sunbeam about a product that ceased to work properly, within the warranty timeframe. Once again, Sunbeam honoured the warranty and is shipping me a replacement. I see there are many dissatisfied comments here about Sunbeam but I have not experienced anything negative. Thank you Sunbeam!
I purchased a Sunbeam Heated Sherpa Throw Blanket December 10, 2018 from Amazon as a Christmas present. Within the month of January the heating element got a short which caused the blanket to stop heating to its original temperatures and was 'spotty' at best for heat coverage. Contacted Sunbeam for a warranty on the blanket as it is stated it has a 5 year warranty on the selling page for Amazon (which the product's page has now since been deleted or the product discontinued).
The original e-mail was sent to them 2/3/19, and I finally received a response 25 DAYS later after a 'verification' e-mail. In the original e-mail I provided the receipt for the transaction, the date of purchase, the HTML link of the receipt, the model number of the heated throw blanket, and my address (as the advertisement clearly stated a 5-year warranty, I would expect a replacement). I understand that the response to my initial e-mail has a general flow that must be adhered to (eg ask these questions, only these questions), however after providing the said information, they required it again.
I'm not worried about the blanket not working within a month, it can be replaced as outlined by their warranty stating it can. What bothers me is the complete lack of quick customer service on this issue with NO follow up beyond an automated message for 25 days. Sunbeam, invest in customer service representatives as it is becoming apparent you don't care about your customer's loyalty to your brand, let alone your products.
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