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SimpliSafe vs. Vivint

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
Vivint Smart Home

SimpliSafe and Vivint comparison

SimpliSafe and Vivint offer highly customizable options for home security systems, but there are differences between the two companies — for instance, SimpliSafe has five bundled equipment packages, while Vivint only customizes equipment based on clients’ needs. Some similarities include the cost of 24/7 monitoring and the option to install the equipment yourself or to have a professional install it. We've created a side-by-side comparison to help you decide between these two companies.

Installation and cost

simplisafe logovivint home security logo
Installation typeDIYProfessional
Installation feeFree$49 to $199
Upfront costBuild-your-own systems start at $129 with interactive monitoringVaries based on equipment
Trial period60-day return windowNone listed
Contract termsNo-contract options availableTypically 60 months; month-to-month options available
simplisafe logoDIYFreeBuild-your-own systems start at $129 with interactive monitoring60-day return windowNo-contract options available
vivint home security logoProfessional$49 to $199Varies based on equipmentNone listedTypical contract is 60 months; month-to-month available with upfront equipment purchase

Monitoring plans and pricing

simplisafe logovivint home security logo
Monitoring price range$15 to $25/month$19.99 to $29.99+
Monitoring optionsProfessional or self-monitoredProfessional
Self-monitoringFreeNot offered
Upgraded self-monitoringNot offeredNot offered
24/7 professional monitoring$15/monthStarting at $19.99
Upgraded professional monitoring$25/monthCustom plans and packages available
simplisafe logo$15 to $25/monthProfessional or self-monitoredFreeNot offered$15/month$25/month
vivint home security logo$19.99 to $29.99+ProfessionalNot offeredNot offeredStarting at $19.99Custom plans and packages available

Security equipment

simplisafe logovivint home security logo
Wired or wireless?WirelessWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensor
Keychain remote
Siren
Panic buttonVivint Emergency Pendant
Yard sign
simplisafe logoWirelessIndoor and outdoor cameras
vivint home security logoWirelessIndoor and outdoor camerasVivint Emergency Pendant

Smart-home features

simplisafe logovivint home security logo
Smart locks
Smart lights
Smart thermostat
Garage door control
Temperature sensor
Water sensor
Smoke detector
CO detector
simplisafe logo
vivint home security logo

Technology

simplisafe logovivint home security logo
Mobile app
Mobile app monitoring
iOS rating4.84.6
Android rating4.34.4
Notification/alert optionsPush, text and emailText and push
Home automation capabilities
Voice integration
Amazon Alexa
Google Home
Other integrationsApple Watch, August LocksNest
simplisafe logo4.84.3Push, text and emailApple Watch, August Locks
vivint home security logo4.64.4Text and pushNest

Reputation on ConsumerAffairs

simplisafe logovivint home security logo
Overall star rating2.884.8
Verified customer reviewsSimpliSafe reviewsVivint reviews
simplisafe logo2.88SimpliSafe reviews
vivint home security logo4.8Vivint reviews

All information accurate as of publishing date.

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    SimpliSafe

    SimpliSafe is highly customizable, which makes it good for customers with different budgets and needs. The company has five package options you can choose from and add devices to, and it also offers a build-your-own system where you can choose the exact equipment you want. The company gives you the option to self-monitor or pay for professional monitoring, and the system can integrate with Alexa and Google Home.

    Professional installation costs $79 through SimpliSafe.

    SimpliSafe plans

    • The Foundation: The Foundation costs $229 and is SimpliSafe’s most basic package. It includes a base station, one entry sensor, a keypad and one motion sensor.
    • The Essentials: The Essentials is the company's most popular package and costs $259. It includes the base station, three entry sensors, a keypad and one motion sensor.
    • The Hearth: The Hearth, which costs $374, is a good mid-range option. The package includes one base station, a keypad, a key fob, three entry sensors, one motion sensor, a siren and a smoke detector.
    • The Knox: The Knox pricing costs $449 and includes a base station, six entry sensors, two motion sensors, a keypad, a key fob, a siren and a smoke detector.
    • The Haven: The Haven is the most robust plan and costs $489. The package includes the base station, two motion sensors, a temperature sensor, a water sensor, a key fob, a siren, a panic button, four entry sensors, a keypad and a smoke detector.

    What SimpliSafe customers say

    SimpliSafe has somewhat mixed reviews on our site. Happy customers like the price, easy setup and mobile monitoring. A few complaints mention equipment malfunctions or billing disputes, and one customer was unhappy the company wouldn’t provide services to uninstall the system.

    So far, I have no complaints. It's been working fine and was easy to set up. You may need to be a little bit skilled in setting things up but it's really not a big deal. I like that you can add options as you need them.”

    Steve of Commerce Township, MI

    Vivint

    Vivint focuses on advanced technology and smart-home integrations. The company doesn’t have equipment bundles — instead, you'll work directly with a Vivint representative who will help you design a home security system that fits your needs exactly. The company's equipment is typically professionally installed, but there are some DIY installation options available.

    Vivint has several smart-home integration options, including smart doorbells, smart locks, a touch-screen control panel and cameras. The systems are compatible with Alexa, Google Home, Philips Hue lightbulbs and Chamberlain MyQ garage door openers. The Vivint phone application lets you self-monitor and steam video. It also arms and disarms the system, and it can be used to open and close the garage door.

    Financing is available for equipment costs. If you finance your equipment, Vivint requires a contract. If you purchase the equipment upfront, you can pay for monitoring on a month-to-month basis.

    Vivint plans

    Vivint does not have bundled equipment plans and packages. It customizes the equipment on a client-by-client basis. Equipment options include indoor and outdoor cameras, video doorbells, a control panel, a smart thermostat, smart locks, motion sensors, door/window sensors, a panic pendant and glass break sensors. The system is compatible with specific garage door openers.

    What Vivint customers say

    Reviewers of Vivint’s systems report positive experiences with technicians who take the time to carefully install and explain how the equipment works. One customer said he would “refer everybody I know to this company.” Most customers are satisfied with the performance of the system, but a few experienced faulty equipment or installation and were frustrated by the lack of communication from the company. Overall, however, reviewers are happy with the professional and friendly service they received.

    The sales rep was very personable and well versed on the system and options, I liked him. The installers were great, knowledgeable and kept me informed about every step of the process. This was a great experience and I feel safer having their system installed. Looked at a lot of different companies before choosing this one. I believe I made the right choice. Highly recommend this company. Thank you.”

    Adrian of Belleville, IL

    Bottom line: SimpliSafe or Vivint?

    SimpliSafe and Vivint offer great options for advanced technology and smart-home integration. Both also let you take the system with you if you move, which makes them good options for renters.

    • Vivint is best for those who want an entirely customized equipment package. It also has some more advanced technology for its doorbells and outdoor cameras.
    • SimpliSafe is best for those who want a variety of equipment package options with the option to add other devices. This helps meet a variety of budget needs.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.