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Assurant Service Protection Advantage Reviews

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About Assurant Service Protection Advantage

Assurant is an appliance protection program with low deductibles and a short waiting period. Assurant’s plans cover a variety of home appliances, and you can create coverage based on your products and the types of damage you want covered.

Pros
  • Transferable coverage
  • Monthly payment options
  • Short waiting period
  • Low deductibles
Cons
  • Varying costs
  • No upfront pricing

Assurant Service Protection Advantage Reviews

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    Page 8 Reviews 1065 - 1265

    Reviewed March 13, 2009

    I purchased a Sony VAIO laptop from a CompUSA store back in 2006. In addition, I purchased a 3-year extended warranty. My battery has recently expired and I called to request a new one which should be covered in my plan. The laptop was purchased on 3/11/2006. I called to request the battery on 2/26/2009. The Assurant reps could not locate any record of my purchase and requested that I fax them a copy of the original receipt. I faxed them a copy but still they have not been able to accommodate my request and is still saying that they have no record of my purchase. This computer has been serviced twice prior; a disk crash in 2007 and display problem in 2008... So for them to say that they have no record is just amazing to me. I have called seven times since the first call and have made no progress. I've paid for a three-year warranty and am entitled to my battery for my laptop.

    I was told to fax the original receipt with the following information: Attention: Data Entry, Incident number ** and my name. I was told to give them up to 5 business days to retrieve the fax. It was first faxed on Tuesday, 3/2/2009. My follow-up call was on 3/9/2009 and I spoke with Cody (**). He again said that no fax was received and asked that I fax the receipt again and call back. I faxed 4 copies that same night.

    I called again on 3/12 and spoke with Cynthia but her computer was down and she could not work with me; however, she asked me to immediately call back and another agent should be available to assist. I called back twice and only Cynthia answered both times! She tried to assist however but could not provide much due to computers being down. Any assistance with this matter would be really appreciated. Thank you.

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    Assurant Service Protection Advantage Company Information

    Company Name:
    Assurant Service Protection Advantage
    Website:
    www.serviceprotectionadvantage.com