Assurant Service Protection Advantage Reviews

Assurant is a total joke, my device was stolen and I filed a claim and paid the $149 to replace. I received within 2 days, however it starting acting weird and turning off by itself even when the battery was at 100% I called them as even now from the side is bulging up and they said that I would have to submit a new claim that that is physical damage. I took my phone to Apple and even they said that it’s the battery. I called them again and ask to speak to a supervisor and she (Laquayla was her name) acknowledged that they did sent me a refurbished phone but that I still needed to file a new claim. I asked to speak to her supervisor and she said she had no supervisor that if If I was unsatisfied to go ahead and send a letter to Assurant’s corporate office!

We have experienced the absolute worst customer service possible in dealing with our Assurant insurance claims related to our Electrolux washer. We are now at nine service visits in the last four years for our washing machine. The issues keep coming and there is no end in sight. Assurant refuses to discuss the replacement of the machine unless a technician deems it unrepairable. We spent almost $2000 and were told when we purchased it from Nebraska Furniture Mart that It was a very reliable and well-made washer and we’ve had nothing but issues. Most recently on the ninth visit for an error code, a technician called Assurant to notify them that the unit was unrepairable. Customer service at Assurant told him they would contact him by Friday of this past week to provide resolution. That did not happen and now we are close to two weeks without a washing machine.

Lost my Apple Watch series 4 on April 15, and called Assurant to file a claim. Gave them all the information they asked for, and they said they have no available watches. Today is May 11th. Still have not heard from them so I decide to call them. Still they have no watch available. The only thing they offer is for ME to purchase the watch and they will reimburse me, REALLY? That's what ASSURANT offers? What kind of insurance is this? T-Mobile definitely has to change company or else they will be having A LOT of unhappy customers like me. Oh but Assurant does not go one month without charging the insurance fee, and when you need them, all they say is "sorry for the inconvenience" like that really helps. And they say they been in business for decades? For what? They sure aren't helping T-Mobile customers. Very unhappy with their service.

LG Fridge is only 3 years old. After the Service Company being a 2nd NO SHOW now, I am now waiting for the 8th trip by them to try and repair our refrigerator. Assurant's first choice Service Company is HORRIBLE in technical knowledge and Customer Service. I've been hung up on 3 times by A&E and they've been a NO SHOW twice now. I've tried to get Assurant to send out a different service provider or send a new fridge, but their response is that have to use the original provider. No desire from Assurant or A&E to take care of their customers. DO NOT purchase any warranty contracts from Assurant, since they won't provide any Service. I will also be speaking to Nebraska Furniture Mart about their choice of Warranty companies.

I have tried for five weeks to have my refrigerator repaired. I call Assurant and spend more time on hold than talking to a representative. They now say there is no service provider in my area told me to find someone myself. I found A&E who is an authorized service provider for Assurant. After two service calls by A&E, Assurant will not send an order to A&E so they can order the compressor. Today they told me once again to find my own repair man. Something has to be done about this company. Nebraska Furniture Mart is also responsible for this because they sent me the notice that I needed to purchase the extended warranty from them. After doing this two years in a row, I find out that it is Assurant, not NFM . I have been without a refrigerator for five weeks and am going to bring a law suit against Assurant and Nebraska Furniture Mart! After reading all the bad reviews, I hope many others will also do this.

We purchased a GE French door refrigerator. It stopped working in March. Original warranty had run out so we have to deal with the extended warranty. They have been out four times. They have changed compressor dryer units etc. Each time they come out we have to move the island that has a hard wire microwave built in it on brand new floors. It's extremely difficult. Tech came out yesterday because the refrigerator freezer still does not work after the new compressor. He called service Protection Agency and told them he did not think this refrigerator is fixable. They insisted he order yet another part to try. This is beyond ridiculous.

On April 8th, I had a service technician from A&E Service to repair an issue on my GE Profile Refrigerator in which I believe the drain plug was not draining properly as water was pooling at the bottom of the refrigerator and leaking on the kitchen floor. The service technician arrived and I explained the situation and he promptly told me the immediate fix was to defrost the refrigerator. This will clear the drain plug issue even though I had already performed that task earlier and explained that just a few minutes ago.

We purchased a side by side Samsung refrigerator in 2016 from Nebraska Furniture Mart. We decided to purchase the extended warranty.. Guaranteed to cover the unit. On February 22nd, 2019 our refrigerator quit working so we made a claim with Assurant. They sent out a company that replaced 7 parts... Still not working. Then they sent out A&E Factory service who has replaced the compressor and several other parts. Here it is May 3rd, 2019 and the refrigerator is still not working. The only thing Assurant will do is order another technician to come out and see if they can fix it.

Assurant is a SCAM. We've been waiting for a $ 1,230.86 from last 5 months. We call CS in Philippines and they keep saying check has been sent which we never receive. Then they say they will cancel the old check and issue a new one. Which again will be send via USPS. We offered that we will pay for a certified mail or UPS or FedEx. They won't do it because they don't want to pay. Wanted to talk with someone in USA but every time got transferred to Philippines. Claim # ** is still unresolved and now when I started doing research on this SCAM company Assurant AKA Federal Warranty Services AKA Service Protection Advantage the reviews explains why we are having difficulty getting our check. DO NOT BUY EXTENDED INSURANCE FROM THIS COMPANY - HIGHLY RECOMMENDED.

SCAM Artists. 100 excuses not to pay. We purchased the home warranty on our appliances, dishwasher, refrigerator, etc. After having our Samsung refrigerator repaired approximately two times on the purchased warranty from Assurant, due to the fan breaking for the icemaker, it recently broke again and our warranty is still valid. They now told us that the information they have for our serial number on the refrigerator does not match their records. They are stonewalling us, passing us off to other people 5 to 6 times in the course of our call and making us wait up to 20 minutes on the phone.

HVAC was down, had the service man out specified by Assurant. Said it needed a part, waited 1-1/2 weeks. No heat, and when he came to install it, said another problem is there. Said it was irrepairable as the leak would keep forming and had no A/C as the Freon was gone. They recommended I replace the system. Now I did, and submitted my paid invoice to Assurant with Incident #, etc. that tech. people walked me through. Emailed them multiple times no response, spoke on chat and they said it takes 10 days. Again no response. I called and spoke to them and they said it wouldn't be covered without their approval. I assumed the tech. people informed them of this problem because they told me how to submit the claim and particulars they discussed with me. Person in Claims Dept. was rude and didn't want to discuss anything. Now what?

Within a day of posting this review, Ben from Assurant called me, apologized and provided me a new fridge besides paying for the damaged food. Thank you Ben for righting the wrong.

I have a service contract on my refrigerator built-in Monogram since 5/4/2009. On 2/26/2019, I submitted a claim to Assurant as my fridge stopped making ice, on the fridge side all my foods are frozen and the temperature control knob was unable to turn. On 2/28/2019, GE Service man dispatched at my house advised me that the broken part was no longer made so it's not repairable and told me to call my insurance company. I called Assurant the same afternoon to report the non-repairable part. The agent handled the call told me that they need to wait for the technician to submit his report. I called back the next day on 3/1/2019. The agent put me on hold to call GE Service and was told that the part was not repairable. The agent advised me that it would take 3 days until Wednesday 3/6/2019 for the claim office to make their decision.

We have had our Samsung Dryer repaired now a total of 7 times. The service man says it can no longer be fixed (it is irreparable. We have a family of 4 and both our kids are in 2 different sports so we do A LOT of laundry. We have had to miss work on every one of these "repair" times. The window is a 4- 5 hour window they give you that it will be there.

Since Nov 2018 we had 4 different providers that came in to fix our dishwasher. They sent people not knowing what to do. They didn't fix anything. Also one time they sent someone that didn't know how to work on Viking brand. We waited 3 months to finally have an answer and said that our repair was an accidental damage and they will not cover any repair. A brand new dishwasher that needed a new door, coming up with excuses so they don't have to pay for it. HORRIBLE SERVICE... They charged us 100$ monthly... For nothing!!! Huge scam!!! DON'T BUY IT... DONT WASTE YOUR MONEY AND TIME... WORST COMPANY EVER.

My GE dishwasher stopped working after 18 months. I contacted GE and they recommended I call Assurant. I paid for the extended warranty and they set up the first service appointment which never happened. I had to call them over and over to try to resolve the issue. They kept saying they were looking for a GE repairman in my area. Finally after two months, someone came and said they needed to order a part. Two weeks later I called the repairman to see if the part had come and was told it was no longer available and Assurant had canceled my service. They didn't notify me so I called them again. They said yes they had canceled my contract and my money was refunded to my credit card (which it was). I again called GE and they sent a GE Factory service repairman who had the needed part on his van and fixed the dishwasher within an hour! This was three months later. I would not recommend Assurant.

This is the business model: If you need to file a claim, you can call the automated service or go online. You can select the next available service. You get an incident number. This is the best part. When no one shows up at scheduled time, you can call the local service repair place. They will then take all your info and set up a date for repair... What was the purpose of the online scheduling??? Don’t waste your time calling customer service. Other than scheduling, they are useless. If you ask to speak with a manager, you are put on hold until you decide to hang up.

Appliance Warranties Sold by Nebraska Furniture and serviced through ASSURANT are WORTHLESS and FRAUDULENT. DO NOT BUY!!! When my family moved just over three years ago, Nebraska Furniture Mart was just opening up. My husband and I enjoyed shopping there, it was new, fun and we thought a great deal. We ended up ultimately purchasing 8 appliances there -- stand alone fridge, freezer, dishwasher, double oven, oven hood, beverage refrigerator, washing machine and dryer. Everything was fine until the dishwasher started leaking one year after installation onto the hardwoods in my kitchen. I followed the process through the service contract that I purchased and the first repairman came out to fix the leak. Long story short, we have had repairmen out too many times to count and the DISHWASHER IS STILL LEAKING!

I purchased an extended warranty for my 1 yr old washing machine last March. I called Assurant on 1-14-19 to request service & was told they don't have service technicians in my area -- I live in NE Wisconsin! I questioned this unbelievable statement, was put on hold then was told my "case" was being given to the research team & they would get with me in 2-3 days with the results of getting a service tech. Well today is day 3...I was told by one customer rep that HE couldn't talk to me about my problem, THEN the automated system said my service request was CLOSED!! I called back for the 4th time and was on hold for 15 minutes because all reps were busy...I hung up! This company SUCKS!! I'm going to request a refund on the balance on my account...I wonder how THAT will go?!!

40 Minutes so far on the phone trying to set up a repair on this warranty for my dishwasher. They gave us an appointment but when no one showed up the repair company states they never got the appointment and can maybe come the next day. Then I called Assurant and they want us to wait another 10 days for repair after waiting 5 days already. I would not use this warranty company if I were you!

I have a dishwasher which is in need of repair. Long story short, it's 2 months later and I can't get someone to repair it. Lengthy phone calls with Assurant Solutions and I can't speak to a manager. The customer service is very disappointing and no one offers a solution other than trying to set up yet another appointment with a contractor - had 2 already. Please beware.

I could tell you about my experience with these thieves, but honestly it would just be another story that so many other reviewers have left here. Plain and simple these guys are in the business of not paying you out... They are an insurance company for God sake. And in the case you might get a replacement you will get a below subpar "refurbished" replacement. I really can't state this more, just don't throw your money away on their so called coverage because when it's your time to have to use it, it will be too late and you will see what all of us have been experiencing here.

Lousy service; substandard providers; limited providers for our area for LG; takes inordinate length of time to schedule an appointment. Oh yeah - when you call you get a boiler room in the Philippines, agents barely understandable, put you on hold incessantly, claim to have NO supervisors available for assistance. And when you insist on them getting one, they put you on hold indefinitely until you just hang up (I usually give up by 20-30 minutes). I have actually had several providers in our community say they stopped working with them completely, so the customer is out of luck!

Tangerine Credit Card Insurance - After my belongings were stolen from the car, I've submitted the claim for the recently purchased items. Luckily, I had receipts and credit card statements. After one month decided to follow up and sent email asking about the status of my claim. The answer was "Unfortunately, we are not able to discuss details of your claim via email. Please call us for information regarding your claim."

Huge scam. They did not cover the issue with our two-year-old oven. Don't waste your money. After spending a ridiculous length of time on the phone, I was denied transfer to a manager to appeal their decision not to cover. I planned to submit my request via e-mail, but that contact information is not available.

I have a service contract with Assurant on my washer and dryer. I called them a few days ago and they gave me an appointment to check out a leak in my washer. The appointment was today sometime between 8 a.m. and noon. I received a call at 10:26 confirming this. At 11:22 I called the repair service to check why they hadn’t arrived yet. The serviceman told me that his business doesn’t even open until 9:30 a.m. (so why did I get up at 6 to be ready for him by 8?) Furthermore, Assurant apparently doesn’t confirm that appointment time with the provider, they just send a work order and wash their hands of the whole thing. “Rake in the money and provide nothing” must be their company motto.

I have a Vancity visa. I tried to use the insurance coverage, got damaged baggage and called them. The operator, Nadia said it is different department (but it wasn’t) forward me to somewhere else and no one picked up the phone for more than 40 minutes. I called back and again, Nadia answered me. She refused and told me to call flight company! She had never listened to me and kept talking over me aggressively. It’s just horrible.

Our washing machine broke almost 2 months ago so we started the process of having a repair person come out under the Assurant coverage. The initial set up took over a week to get the first visit. The process is the claim is entered and takes about 3 days to get approved. That gives the green light to send someone out, which still needs to be scheduled, adding another 2-3 days. The repair shops that are used by Assurant are not very good and have very low ratings. The first technician that was sent out couldn't fix after 4 attempts. The last scheduled visit he didn't even show up - without letting us know. This was a waste of over a month. The second repair place has been out once and says we need to order some parts.

We purchased our first home and within months the dishwasher broke down. We called a repair service who recommended we purchase an extended warranty program through Assurant, it seemed like a fantastic program so we purchased the five year plan. This week my dishwasher flooded my kitchen. We called Assurant, got a service confirmation for 48 hours later. The day of the repair I call the service company who has no record of the repair, I call Assurant who commits to getting it taken care of on the day they promised and they would call me back. Long story short, no callback. I call back two hours later for a follow up and am basically told by a supervisor, "Sorry, the repair people are busy until next year so we need to find someone else."

I have been waiting for Assurant to find a vendor for 1 1/2 weeks to fix my freezer. The call center rep said they had no vendor in my area (Asheville, NC) yet the vendor that is now scheduled said they had never been contacted. It has been time consuming trying to get an answer, and get anyone to take responsibility. The reps who answer the phone have no idea how to handle a problem and I had to INSIST to talk to a supervisor. They are not empowered to do anything, so I insisted on escalating to consumer relations (Jessica) and asked to deal with one person till I have resolution. They won't accommodate that. I have no confidence in this company and the reviews demonstrate VERY LOW customer satisfaction.

We are a vendor who went to one warranty service call for this company. It has been a month since we submitted our invoice and we have been receiving the run-around from all parties who answer the phone when we inquire about payment. Each time we call, they extend the payment processing another 5-7 business days. We do not understand where the disconnect is, but we should have heeded the warning from another company we partner with, who also experienced the same situation with this business. If you are a service vendor considering doing business with them, please think twice before signing an agreement.

I have not had a working refrigerator for 5 months. Assurant sent GE Factory Service repair and after more than 20 visits, they declared the refrigerator unfixable. Assurant owes me a payout on this unit but says that the part that is needed, which is no longer available, is not their responsibility to replace. Plus they claim they old me nothing on my contract. This is a huge scam; do not buy this appliance insurance. It is expensive and they do not deliver on their promises.

My dishwasher stopped working on October 2, 2018. Called Assurant who scheduled a repair with G & A Appliance Repair Service for 10-4. No call and no show for G & A. Called Assurant who also could not get in touch with G & A. They scheduled a new appt with Audio Video Repair, Inc. for 10-8. Audio Video came on 10-9 and told us it needed parts and sent a report to Assurant on 10-11. It is now 10-22-18 and we are still waiting for Assurant to authorize the repair. Assurant has delayed authorization saying that it was in claims, then in special claims, and the last excuse was that they were waiting to speak to the service technician. When you call, you may be on hold for anywhere from 5 to 41 minutes. To add insult to injury they just put in their monthly fee to be automatically paid from my account. Meanwhile I am 20 days out with no repair in sight.

Paid $210 for a warranty and MC Appliance was supposed to come out one day. Didn't show up. Then they tried again, and didn't show up. Finally, guy came about 1 hour late the next week and walked in and out. Said there's silicone around cooktop. Can't help. Then sent photos after we removed cooktop from socket to show all silicone removed. Norman and Nederia from Assurant Solutions said they needed more photos but I would get a call. I am still waiting for call I was promised earlier in week. Stay away from this company. They took our $ but no service. Now I need to get Maryland Attorney general involved. MC Appliance - Rico - horrible - had me empty drawer to check stove, and then walked out without helping.

DO NOT BUY AN ASSURANT PLAN. In my opinion, they are nothing more than a scam company. I bought an extended warranty on an auto part purchased on eBay. The part failed and I wanted a refund per the insurance agreement. If you want to talk to someone about a claim, GOOD LUCK. They do not answer emails nor can I find a phone number to talk to someone. I am out the $120 for the insurance payment along with the $950 dollars for the part!

They deserve Zero starts but wasn't an option. They sell you on a great insurance product but don't deliver when needed. Avoid at all costs, waste of money. When it comes time to needing them they take a few days to send out a service company that don't show up so now you are without an appliance for several days. They then say they will find a new company to service where the same thing happens. Now you don't have use of your appliance for another few days with zero communication. Finally had someone come and evaluate the oven and they said it needs a part that they need to get approval to order which takes two days to get approval then another 4-6 business days to receive. It has been now two weeks and still no communication and still no oven. Insurance people are absolutely unhelpful and vendors couldn't care less. You are stuck - paid for insurance but get nothing out of it.

They sent new plan 5 months in advance. Now there is a deductible: I have many appliances covered with them and NO deductibles. I was told in the past with a renewal I would not have to pay a deductible if it was not on the original contract. Agent stated that nowhere on my past plans does it state I called about the deductible the last time I renewed. The new papers they sent clearly state renewal! The deductible is in very small and light print. Agent also claimed it is a new contract and not a renewal. Also they never have the parts with the service contractors and it takes several visits for a repair even when it is the refrigerator. I understand that they cannot carry every part for every appliance but they should be able to get the new replacement parts faster.

I purchased the warranty for appliances in two locations from Assurant, first of all in one location the washer broke & tenet was living there, Assurant didn’t repair it since the model number sticker wasn’t attached on the washer, called the maker of washer they emailed me the model #, but Assurant didn’t accept it, the tent has no washer for the whole month since we were waiting for them to make decision, finally we bought a new one.

Refrigerator not working. Assigned us to a Mobile phone and a truck in a town an hour away from our metropolitan area of 350,000 people in upstate SC. Serviceman had mobile phone with rap music on answering machine and full voice mail. Finally answered and said he would be here yesterday in afternoon. He did not show up. Assurant assigned us a new case number and said 2-3 day wait. All food now spoiled. Assurant phone center in Manila Philippines could care less! $600 dollar policy worthless.

Purchased a LG front load washer from Home Depot, bought the extended warranty, July 9, 2018, machine wouldn't drain properly, smoking during spin cycle, called Assurant, sent repairman out, ordered parts, came back out second time, replaced some parts, another part was sent wrong size, waited for him to come back out, after a week, he wouldn't return phone call. Called Assurant, they tried to call, same thing, no answer, finally got hold of him, he stated it was a two man job, he was only one person (drum was burnt up). He couldn't do it by himself. Called Assurant, they sent another repairman out, he called Assurant, told them the machine was too expensive to fix, give replacement card to get another machine from Home Depot, now Assurant wants the ORIGINAL receipt from us, that we did purchase the machine drum has 10 warranty, but have to have the ORGINAL receipt before they will do any more work.

When we bought the extended warranty on our GE Profile Range we were not given a choice of third-party vendor, so we're stuck with Assurant. We live in this house half the year and most of that time use the range's cooktop but not so much the oven as we're grilling outdoors a lot. Last year I went to use the self-clean feature for the first time, and the range gave a digital error message. Upon calling for service a tech was sent about 10 days later, and he said he needed a part. He ordered the part and when it came, I called again. A different tech came out and said it wasn't the right part, and he'd order another part that would require 2 techs to replace (a valve for the gas shut-off, I believe).

I had issues with my GE fridge and reported the issue to Service Protection Advantage on July 23rd, who forwarded my ticket to a local repair shop called "Mastertex Appliance Repairs, LLC". The repair shop sent someone to diagnose the issue on July 25th and he said that some parts need to be replaced. He placed an order for those parts that same day and said it could take up to 2 weeks to get those parts. Now it has been 5 weeks since that repair guy had come, and I have followed up many times with both - Service Protection Advantage as well as Mastertex Appliance Repair, but neither of them have been able to give me an estimated date for repair. So I am sitting here without a fridge in Houston summer and 6 dependents (parents, wife, and 3 kids).

I bought an extended warranty for a dryer when the appliance was first purchased. The extended warranty was recommended by the store at which the purchase was made and the terms seemed reasonable. During the course of the service contract’s term a couple of claims were made and resolved to my satisfaction by a local, reputable repair firm. Based on these experiences I purchased a two year extended service contract. Big, big, BIG mistake.

I hold a contract with Assurant for 3 appliances one of which is a dryer. 3 weeks ago I called for service. It took 3 days for them to call me back with the name of a repairman. I called him and we had an appointment for 4 days later. He never showed up. Making a new appointment for another 3 days. Again he never showed up. Assurant then set up an appointment with another repair company who refused to come to my house. I called Assurant many times trying to get my dryer fixed and no one knows anything. Even twice I spoke to agents in Manila who were no help whatsoever. Assurant again told me that the first technician was the one who would call and set up a new date. He never did. After paying all this money for nothing now I need to hire someone else at more money. Horrible company.

This company off-shores their service call staff. The repair people they sent to our house barely speak English. We requested service on our Kenmore freezer. They sent 6 different repair people over a month and a half long period. The first repair company thought they fixed the ice maker only to have it freeze up 2 weeks later. I had to start the process from the beginning for a new claim and the following 5 repair companies said they did not know what the problem was. My husband searched the internet, ordered the part for $30 and fixed it himself.

Paid for extended warranty on appliance and refuse to fix. Stole $250 from us. Ice maker not working for 4th time on 3 year old fridge and they refuse to fix. Warranty is good through 2019. Buyer beware. Protection is worthless.

I doubt it matters because I see countless poor reviews yet nothing has been done by this company to improve customer experience. I can't even get through on the phone or via website to file a claim. They drop the call or circle your claim into an endless loop. Worthless contract, complete waste of money.

I called for service of my air conditioning system and was told they do not have service providers in DMV (District, Maryland, Virginia) areas. Told me that the locating team would call me when they found. Today is the third day since I made the service call and they have not yet contacted me. They did not tell you this kind of stuffs when you signed the contract. Now I have no air condition in my house for three days and the temperature inside is 90 degrees. I suggest you need to review your contract again to make sure they have the service providers in your areas when you need one or find other dependable service contractors.

I arranged an appointment to repair my range hood but when the service tech arrived he refused to get up on a "short"; 3-5 step stool/ladder to repair my range hood. He said his company wouldn't allow him to use a ladder due to liability issues! They didn't tell me that when they accepted my money for my range hood insurance!! My hood is still not repaired and they have my money! I would have given them a "zero" if I could!!

I signed up for the extended service contract for all appliances in our kitchen. I signed a 5 year contract and never used it until now. My wine cooler is not working and I called them to get a technician out to fix the machine. To my amazement I was advised that they do not have a service provider in the DMV area (Maryland, Virginia and District of Columbia). Well, it would appear that this is their first attempt to thwart your attempts to make a claim, as this seems to be happening in other major markets. The next thing you will be told is that they have 3 days to provide you with a service advisor.

Contacted customer service about an AC unit I bought on eBay that was making loud noises from the fan. It's not working properly because of it and the representative turned my wording around to make it a "sound" issue instead of a mechanical issue, i.e. something they would fix. When I told her she was wrong, she just kept saying the same thing over and over basically blocking me. These guys are rip off artists. Do NOT BUY.

EXTREMELY Poor Customer Service and communication between Assurant, their service providers, and customers! NO ONE EVER CALLS BACK!!! I filed a claim back in early January to have my Viking freezer repaired. Ice was building up on the bottom of the freezer floor and in the back. They sent out a serviceman from A+ Appliance. The serviceman, said they had to get approval and order the part. It took approximately 3 weeks to get the repair completed and within a week of the repair the freezer had ice build up again! I contacted A+ Appliance to say we still have the same problem. They informed me that A+ and Assurant closed my case. I had to call Assurant to start process all over again! After several phone calls, on March 15 same serviceman came out from A+ and tells me he has to get authorization to order another part.

Had to call Assurant to get service on my 2007 Maytag front loading washer, not filling. After replacing the hoses and clearing the drains myself, still not working. Customer rep tells me there are no techs in my area but I should get a call sometime from another company in the next three days... Last time I had a repair needed on an appliance under warranty, I had to pay another company for the repair then wait for Assurant to reimburse, this is UNSAT. Want to look into Home warranties...

Three successive calls were placed to Assurant to repair a refrigerator covered by an Assurant contract. In each case, Assurant's policy is to inform General Electric (GE) - the latter is the entity which actually sends a technician to effectuate the repair. The last technician to appear (on March 19, 2018) advised that the roll out basket at the bottom of the freezer was not rolling in fully and would not seat properly. Its protrusion in turn resulted in the inability of the freezer door to close properly, which in turn allowed ice build up and cessation of freezer operation.

Service provider and company say they ordered new freezer side door 3 weeks ago - nobody known when door is being delivered. Ice maker does not shut off - that has to be new claim. Service provider has no idea when door is coming then tells me he is washing his hands and is canceling the order for the door, Then I get e-mail from Service Protection Advantage that I threatened the service contractor and that refuse to fix my fridge. I am 74 years old, 5'1" and just want our fridge fixed!!!! Have been paying them out of my American Express card autopay monthly for 16 years - servicer who said I threatened him forgot that his work a few weeks ago broke the fan switch in the frig and we had no power for 24 hours - almost lost everything we had. Now I am waiting for 3 more business days to see if this company will ever change frig door which they say is on back order - from where - MARS? I have never been treated so horribly in my life.

Assurant knew how old my washing machine was when they sold to me an extended warranty for my washing machine in 2015, more than 3 years ago, for approximately $17 a month. I opened a claim in March 2018 to have the washing machine repaired. Assurant refused to repair my washing machine because they have determined that my appliance is being replaced due to NOT COST EFFECTIVE and offered me a $287.68 cash settlement. Assurant is NOT replacing my washing machine, but they found a comparable replacement for $900. So, I have spent more than $600 for Assurant to deny my claim, find me a replacement, and for offer me a cash settlement. At the end of the day, I'm out of pocket $1,212, $900 replacement washer + $600 for 3 years of extended warranty - $288 cash settlement. It is much wiser to put $17 a month into a savings account for when your washer dies instead of paying Assurant to deny your claim.

I guess we all have the same complaint. Poor Customer Service and communication between Assurant and their service providers. I filed a claim back in January the Service provider. Their contact came out. After researching the part needed it was no longer available. They informed them of that and Assurant closed my case. Called to get status but could not get no further than customer service for over 2 MONTHS NOW. They informed me that the claim was closed cause the part is no longer available and the Claims Department will get in contact with me. Well it is now March and I have heard nothing from the Claims Department nor will they transfer me to them or give a contact number. Is there really a Claims Department. But they have been paid and I have this service since 2014 and this is my First & Last Claim with them. Don't do it.

This was my second time to have to call this company for service in all of the years I have paid them for my appliances. The first service technician they sent to my home couldn't fix the problem as he didn't have the parts. So he said he would order the parts and when they were received that I should call back to schedule a return visit. Well he then closed out the tickets so I guess that is where my problem started. Their advertisement of Peace of mind protection and Reliability hassle-free is a joke. These people have no respect for the customer who is actually paying for them to have a job. When I got upset because I have been put in a loop of auto-bots and talked to 3 people the CSR hung up on me.

I purchased 2 plans to cover the purchase of our new cell phones. These 2 Year policies were not cheap but readily available. Here over my wife's phone starts coming apart at the frame or seams from normal wear and tear. There was no one accident or time period that caused the phone to start opening up. It may be from electrical heat. Anyway the associate said it is not covered as it was an accident. WHAT? There was not accident. My wife always "babys" her phone. It is carried in a protective glove and treated as an electronic instrument. I honestly feel the company is in financial trouble (recent lack of eBay Sales and Support) and I highly recommend NO one purchase anything from these people. You are throwing your money out the window.

I believe they sub-contract the work to highly suspect companies who are only good at making the repair last until the service contracts expires. I will never ever do business with Assurant again. If they were to be investigated for their practices I would not be the slightest bit surprised.

Called for gasket repair and tech came out and said clamp was missing. Declined. But when tech left he said he would fix for $350. Submitted complaint and denied. Called for service from another company and found clamp behind gaskets. Sent in pictures and keep getting the runaround. Have paid for 4 years and all they do is find a way to not repair. No supervisors. Hang up when you ask for 2nd opinion. Say 3 day review and then after 7 days say still being reviewed. Taking to court for denial of service. They are scammers and I believe they send out techs to find ways to deny claim.

We called on a Friday to get our 12 year old LG fridge repaired. We were able to get an appointment for Tuesday with a local repair place. This place called us Saturday and said they were booked and gave us another appointment a week and a half away. We called Assurant Monday morning and asked for another repair place as this was an emergency no fridge food spoiled. They could care less. We finally got a supervisor who said she would initiate an emergency ticket but it could take up to 48 hours. Emergency obviously means nothing.

Called to have my LG washer serviced. Was told they would have to get in touch with the locating team and that I should hear back from them in 1 to 2 business days. I originally contacted them on a Wednesday and as of that Friday hadn't heard from them so I called them back and was told once again that I could speak to the locating team and was put on hold. After about 15 minutes of being on hold I ended the call since I had company coming and needed to finish fixing my dinner.

Anytime I still needed service on my LG washer and dryer it costed me out of pocket or I had to wait about 3 weeks for the product to get fixed. Their service contractor were rude and condescending.

Do not purchase! I have had to use this service due to my LEMON GE dryer. It is only 16 months old and we have use the warranty 5 times. The technicians are not knowledgeable, and appointment times are not accommodating. The customer service is the worst I have ever experienced. It takes multiple phone calls with supervisors and hold times over 15-20 minutes to get anything accomplished. Again... DO NOT BUY!!!

I have spent over 10 hours on the phone over 5 phone calls with this company since the screen I had protected with a 3 year accidental damage warranty shattered a few days before Christmas. Two days after Christmas I made my first call to them and was told that I could purchase the new screen I needed and a credit would be given to me when the claim was processed. I purchased a new screen, and threw away the first screen that was shattered. I WAS NOT TOLD I NEEDED TO KEEP IT.

I paid big $$$ for this extended warranty on my very expensive appliances. My range stopped working, I called in. They sent me a technician. The technician ordered parts, came back, installed them and I was still having the same problem. They sent the company back. Same thing. They ordered a different part, came back, installed it and still not working. They sent the company back. Same story. They came, ordered a part, installed it, it's still not working and the technician told me that there is an issue with the appliance. It needs to be replaced. So I called Assurant and told them, they said the company would have to notify them that the appliance was no good and they sent the company back to my home.

I have an appt for a service repair from 12-5 today. Upon no one arriving I call and am told, 'the service persons called my home and no answer so they cancelled'. I was NEVER informed someone would call AND they say the number was that on my account...again, a lie. I can easily confirm that as there was no message or missed call on my phone. Upon calling back and begging for someone to come, they transfer me to customer service. After 45 minutes on wait I hung up. Note, we have this appt. scheduled for over 5-days and I have taken a half day off for meeting the service person. I know I have simply been lied to as they could not make the appt.

ASSURANT WON’T GUARANTEE A GE REPAIR PERSON!!! - Very poor English, repairman seemed to have found the cause of the difficulty, and hopefully dishwasher ok. HOWEVER, he asked me for something sharp, gave him a toothpick, which he used. After he left, I found pieces of the toothpick in the hole which he was using it to clean. So, clearly did not have the proper equipment. This is the first time I ever had a bad serviceman...

I called for service on my dryer. 1st apt scheduled for 11/10/17. Repairman comes, never knocks on my door or calls. Leaves a GE CALLING CARD, call back to re-schedule. So I call the # on the card, reschedule, another repairman comes 11/17. This time he gets in. Says my dryer is old and I should just go to the nearest scratch & dent and buy another one and charges me a service call, and says the dryer is working!!! I come home throw a load into the dryer, and after 1 hr the clothes are still wet and cold. It wasn't working!

Find another company for your insurance needs. My dishwasher got damaged and they sent somebody to fix it, a very useless tech that after diagnosed the issue (I had to help him to put back the appliance) he went to get the part and never show up again. When called Assurant to complain and see if they pressure the guy the only help they provided was calling the tech and set up appt again, which he missed again for a second time. They do not want to switch providers so I had to make a third appt for the tech to come, which I am sure the guy will miss again. Very slow process with them, they do not really care about your time, last call was 45 minutes waiting to be taken care of. Find another company. I wish I had done my DD before. They work with the cheapest providers in your area. STAY AWAY FROM THIS PEOPLE, when you purchase extended insurance make sure you don't do it from this company!!

I have unfortunately learned that my contract is with Assurant Service Protection Advantage and not Lowe's where I purchased my appliance from. I called Assurant on Oct. 23rd to request service for dishwasher repair. I was told I would hear from them within 3 business days to have an appt scheduled. It is now Nov. 2nd. I have called Assurant every day except For Sunday and Monday. Every day I am told that my issue is being escalated to a manager. After 9 business days I am still unable to get a service provider. I am able to locate a service provider, but, Assurant will not authorize me to do that even though they have now breached their contract with me.

I purchased an iPad mini through Amazon and along with that came the option to buy this protection plan. I thought it was a good idea so I bought it(2 year warranty). Today, I tried to submit a claim for a broken screen and I was told this product was not eligible for the protection plan since it was refurbished!!! If that was the case, why was I offered this? After being disappointed that the warranty was basically fraud, I found out I can't even get a full refund for the purchase of the warranty. I was told it would be prorated because I could have other products on the same warranty!! WASTE OF MONEY. DO NOT RECOMMEND - THEY ARE FRAUDS.

I have purchased both an LG washer and Dryer from Warehouse Discount Center. I like them, and when recommended to buy the extended service contract, thought it was a good idea. Did not know anything about extended warranty companies. Unfortunately the company they use is Assurant. My first experience was having my washer repaired, a door seal, and it took 3 service calls and 7 WEEKS. The first call is only diagnostic and they have no parts so they order them which takes forever! Setting up appointments is a nightmare. Assurant and the repair company they use in LA is My Appliance. Total nightmare!

This company is the biggest ripoff artist I've ever had the displeasure of dealing with. My 87 year old Mother has been paying for 13 years on a "service protection" plan. Now granted I should have paid better attention to the "policy" before now BUT I didn't. So the washer breaks down. The service tech shows up a day or two later. Says he doesn't believe the company will do anything. Too many things wrong with the washer. I worked just fine and then oil all over the clothes. Anyway the plan was paid in March 2017 for the entire year.

Been paying for years for this service... last month our ice maker was not working, they sent a repair person, who was rude and told me to blow dry the ice maker because it was not broken and it was frozen. He said he would not change parts and would come again if this did not work. This is a scam, he gets paid regardless of fixing or not. I called Assurant Service Protection, explained the situation and they put me on hold and hung up on me! We called again today and we went through the prompts and when we were to be connected to service, it would disconnect or have a busy signal. This was during working hours that they advertised as being open.

The beginning of July a technician came to my home to repair my freezer. He informed me that three parts needed to be ordered. As of today September 15, he has not returned to repair the freezer or called me. I have spoken to numerous personnel regarding this matter. First he did not have all the parts. Second he had all the parts but just wouldn't come. Schedule several visits but didn't show up. The supervisors spoke to him but he would not keep his word to them. Now he is supposed to come on Monday. I am tired of talking to different supervisors. I only asked Dan, a supervisor who called today that I wanted to speak to the person I last spoke to.

Assurant Protection plan is an Oxymoron. Assurant is the worst appliances insurance ever, horrible customer service. Don't waste your time and your money with them. Been over a month and have been lied to over and over again. I believe this is a scam operation for sure. When they do call an appliance company to come out the appliance company is under the impression the homeowner is paying the bill. It's crazy frustrating and then when you do call it's an hour wait to get someone who cannot help and says they will escalate to a manager but no manager is ever available to talk to.

If I knew that this was going to happen with my microwave first I would never buy a General Electric appliances and second never use Assurant protection plans, Assurant is the worst appliances insurance ever, horrible customer service... Don't waste your time and your money with them. I'm calling about my microwave every single week, is been almost 2 months like this. Assurant sent out a GE tech's from GE repair to fix the problem and they told me it will take 4 or 5 days but now every single week is a excuse. They keep telling me or lying "Yes you will receive your microwave tomorrow or Friday" every single week... And they never show up. No even call us to report what is happening with my microwave. I'm still waiting for a manager to call me... I don't know. What else to do... This is ridiculous.

In 2012, I bought a five-year extend warranty plan for three appliances for $1227.28. Close to end of the plan, I requested a service and was told that the plan was cancelled. They said they were paid but refunded about 50% of the payment. I did not cancel the plan and have no records of the refund. Also, I have never received a communication that the plan was cancelled. This company is a scam. As countless customer complaints show, they collect money and do not provide the services they sell.

Save your money, they will look for any reason not to cover your item and their customer service is terrible! I purchased GE appliance (which I will never purchase GE again) and the first 2 times they had to repair my fridge. Assurant sent out GE tech's from GE Repair so they had all the proper equipment to diagnose the problem. Then they sent our RR Repair, they did not have the software to connect to the fridge and since it wasn't make the "loud noise" when the tech came out, he said he couldn't diagnose it.

I will rate this company as ZERO. They don’t follow promises, they will never show up on schedule day, when you will call, they will give next date, they are doing this for last 2 weeks. Worst Company. Don’t sign any contract with them, not worth at all. Customer care is worst than even seen!!! They don’t have their own staff to handle repairs, it's outsourced to some small company, if you try to reach them they will not response, not to voicemail not to email.

Don't ever bother with this company, I tried to make a claim on a very small item, and they said that it was not covered because we used it in a business. Only thing is the unit was made to only be used in a business. So instead of paying the replacement, they just pay me back the warranty amount I paid. Now just think if I never called on this, they would have got my money, even though the warranty was invalid to be sold to me. We were up front that we were a business, and that it would be a business use item. Still sold me the warranty, and then denied the claim.

Please save your hard earned money. I paid for a one year extended policy with this company only to have my washer/dryer not repaired. When I called the service dept. they put you on hold only to say that my claim had been closed and that they couldn't repair it. They gave me some B.S. excuse why they could not repair it even though my washer/dryer is only a year and a half old. If I could give them negative stars I would, they DO NOT even deserve one star. What a bunch of B.S. ripoff artists. Please DO NOT buy into this Assurant Service Protection Advantage warranty crap!!!!

I purchased a Garmin gps watch for my son for Christmas. I purchased the Assurant 360 plan along with the watch. The face on his watched cracked and I called Assurant only to be told that they do not cover this. Nothing on the product description told me that they would only cover mechanical issues. The name "360" means nothing to this company. There is zero protection or peace of mind with this company. I am very dissatisfied. I wish to tell everyone I know about this.

LG will FORCE you to buy a "warranty". Meaning, you do not know what you are getting. They tell you it is an upfront payment for possible repairs. Then the warranty company and the "authorized" repair companies DO NOTHING but put you off... they hope you will just give up. DO NOT BUY LG if you can help it. DO NOT get forced into a "warranty contract" with Assurant Service Protection Advantage. They all blame each other and NOTHING gets done, repaired or taken care of. Just a lot of BS.

My refrigerator (Samsung RF4289HARS) is not working since March 2017. I called customer service and scheduled a repair. They gave me a appointment date after 2 weeks. The service technician came and saw the error codes and said they will order the parts and it will take couple of weeks. I called after 2 weeks, the customer rep tried to contact the service provider who inspected the refrigerator but could not reach him. This happened 4 times when I kept calling them and they kept trying to reach the service provider to inquire about the parts.

I would like to say that Zero Stars would be in order for this company. I would also like to say shame on companies like NFM selling extended warranties for this company. What a waste of money and many hours of my time spent on the phone with this company trying to get our LG refrigerator repaired. We were told that they only cover the labor and that LG would have to supply the part. We got a technician out fairly quickly, within a week. However, the technician said it would be 7-10 days for LG to get them the part. Ten days later we find out that the part is not available. Upon many attempts to call LG and Assurant, we received an email from Assurant telling us that the part is no longer manufactured, therefore LG would be replacing our refrigerator. (Now 7 weeks without our refrigerator) Great! Until we call LG with the "RMA" #.

Have been paying for policy since 2010. Oven broke and GE informed me that part no longer available. Was informed policy would cash out value of my oven. Assurant Service Protection Advantage contacted only to be told that part "Not mechanical". Called GE and they informed me that 3rd party warranty do this when it comes time to pay out. Protection advantage very rude, wish I never had this rip-off policy. Filed complaint, but want everyone to know to stay away from them.

After 2 major repairs on our 7 year old microwave, the repair tech sold me on this extended warranty plan, which supposedly covers all parts and service calls. First time I need to use it they tell me the part is "cosmetic" and is not covered. Even though the manual says not to operate the oven without this part in place - but apparently that is cosmetic to these guys. WORTHLESS.

If there were an option of zero stars, that what I would rate this warranty company. I have had an open ticket since November 2016 and I still don't have a new icemaker installed. This icemaker has already been approved when the first of the vendors came out for repair. I have had this extended warranty for almost 10 years now and I don't think I have ever seen the same repair service twice in over 10 calls. They sweet talk you and tell you how very sorry they are, but still don't get the job done.

Leaking refrigerator: I called for a service repair on April 20th and was told someone would get back to me as soon as they had an available service technician. After 4 calls I was promised that I would hear from someone within 24 hours. I called on April 26th and was told the service order had been closed out. When I asked why, as no one had contacted me by phone or in person, I was told that they couldn't find anyone to do the repair. I asked why I wasn't notified and they said they had tried to reach me but there was no answer when called.

I had service protection Advantage for a week and I have canceled the plan due to other reason. (Got better plan). I have requested to refund the money and they have asked me to fax a written cancellation letter with signature. During the initial conversation, I have asked them to create single contact instead of making two or three contracts. Now after canceling they are deducting $25 from each contract. This is ridiculous. The customer service representative people are very annoying and not ready help. I wouldn't recommend this company for any business deal.

If there were less than one star, I would give this co. less than a zero. Bought a new full price refrigerator from Lowe's which did not work from day 1. Had to wait a week for repairs, because the repair co., Columbine appliance, only serviced my area 1 day a week. While my food rotted, I waited. Columbine showed up, but could not do the repair because they did not have the part. Waited another week for the repair and thought situation was resolved. Eight months later had same problem. Scheduled appointment with Assurant and the appointment was confirmed via e-mail. Took off from work again, and no one showed up. Assurant evidently made the appointment with a co. that did not service my area on the day Assurant scheduled.

NOT RECOMMENDED. Service Protection Advantage I have for many years. I had small issue with GE Monogram Cooktop (I kept my cooktop amazingly clean and scratch free and I cooked a lot of food every day due to vegetarian and non vegetarian family member in my house). Service Protection Advantage sent 3rd party contractor to my house mid Feb 2017, we couldn't communicate with technician due to tech English barrier and couldn't explain to him about what was the issue with my cooktop. Finally he understood and opened my cooktop, couldn't fix.

Do not purchase out of warranty service. I live in the DFW area and they are contracted only with a TV repair people. Really??? Try canceling and then they will not allow you to cancel. I canceled my bank card to get away from these people that are in a call center in India. Repairman sent was rude, blocked the driveway, left water on the floor and in the machine. Said he would be back in 4 days. I complained and they said I had created a dangerous work environment and they said "sorry for you".

I bought a refrigerator from Nebraska Furniture Mart June of 2012 - Kitchenaid - over 1500.00. Broke down December of 2015 - called Assurant to get repair - was going to take 10 days to come out - they only have 3 companies in Kansas City for repairs on refrigerators. No name, never heard of them companies. Took a lot to get this resolved - but was able to use an out of network company who came the next day and provided the repair - I got reimbursed. All was good for about 9 months - fridge broke down again - has been breaking down for 4 plus months- using a company they provided - takes a week to get an appointment - 10 days for parts, etc...

I purchased a new Samsung refrigerator in 2014. After the extended warranty ran out, I purchased a warranty from Assurant. Recently, the freezer stopped freezing. I contacted Assurant who dispatched a repairman. The repair man was not Samsung certified so they sent a second repairman who was. The repairman determined there was a freon leak within the walls of the appliance, however, it was not diagnosed as a sealed system issue which would have been covered by the manufacturer. Assurant Claims Department would not consider the diagnosis from the Samsung Certified Technician and stated that they would not cover the repair because they were sure the manufacturer would. After 3 weeks of not having a working refrigerator, I purchased a separate one. Assurant is not reliable and I plan to terminate my warranty coverage with the company. Very disappointing.

There is something SERIOUSLY wrong with your communication system. My first call for EMERGENCY REFRIGERATOR SERVICE was on Friday, March 3. The contact at Brandt's did not receive notification until Wednesday, March 8th. Even after four of my calls to your business, and being "Assured" that the call went in four different times by Connie (Friday), Nora (Tuesday morning), Elizabeth (agent) (Tuesday afternoon), Jedadiah (supervisor) (Tuesday late afternoon) and Elizabeth (second tier supervisor) (Wednesday morning), the call was not received until after 2 pm on Wednesday. That is totally unacceptable! All of these people need to be retrained, and Elizabeth (Supervisor) needs to be demoted for her persistent and misguided protectionist attitude that her subordinates were providing good service.

I have a GE Advantium build-in over the range Microwave that was installed by the builder over ten years ago. One month ago I called for service since the unit had failed on a service contract renewed for the second time in 2009. I paid $1200 to insure the microwave and other appliances in the home. Assurant tells me that the unit will not be repaired due to physical damage. Assurant repaired the unit one other time prior and the unit was in substantially the same physical condition. This Assurant service contract is essentially worthless. For us, Assurant's customer service is slow to answer the telephone, and its phone personnel cannot answer questions.

December 2nd GE Front Load Washer began making horrible noise when drum turned. They authorized work. It is now March of next year. They have replaced, bearings inner and outer, drum, heater assembly, pump assembly, stator and rotor. NOW you would think the machine would work. Nope!! It leaks, hardly spins and takes all of 5 seconds to run through an entire cycle. However, Assurant states they will send out a tech each time. It's an endless cycle and they just won't give us a machine that works!! Just remember if you use them you will be in this endless cycle of repair guy coming out to your home and nothing really getting fixed.

My LG washer was making some strange loud noises when in the last spin cycle. I called the insurance company on 7th of February 2017. They gave me an appointment with a technician for 9th February. On the 8 the tech's company called and said they will come on the 10th instead. He came on the 10th and left an invoice saying he will be back. Apparently the drum needed to be changed. I kept calling the insurance company for an update and was told all week that they haven't received any paperwork from the tech. The tech's company kept saying that they were waiting on the authorization from Assurant. What a mess.

In August 2016, I called and filed a request to have my Jenn-air refrigerator repaired because the ice dispenser on the door was not working. Repairman came and ordered the parts he felt were necessary and came back in a week to install the parts. Two months later the refrigerator began making a loud humming sound for no apparent reason. I called the warranty company and they sent back the repairman who originally fixed the problem and after two additional visits admitted, "it is over my head, I need to bring another repairman more familiar with this brand". They never came back and when I called them, they said it had not been approved by warranty company.

Learn from my lesson. Don't buy an extended service protection warranty. I purchased all new appliances for my kitchen and paid $684 for an additional 4 years of extended warranty. I have had 2 claims now. 1 on my oven, and the last one on my dishwasher. We live in a very rural area, so no serviceman in my area. It takes an act of congress and hours on the phone to go through the process of getting my appliances repaired. This last time, all I needed was a replacement part on the top rack of the dishwasher. They tried to tell me that it is a consumable and that I will have to pay for it. The contract states that "a product is to be restored to normal operating use". The part that broke is necessary to use the top rack on the dishwasher or the dishes will go crashing Down on top of the dishes in the lower rack! It's a $40 part.

My washer broke down on Dec. 30, 2016. Due to the New Year holiday I waited until Jan. 2, 2017 to call and report the washer been broken and that I needed an appointment to have it repaired. I have contacted them 8 or 9 times. After the 5th call, a repair person called me to schedule a time and found out I was located 2 hours away from his business and decided not to come. I called them back and reported that the service person wasn't coming and that I needed someone else to call me. Each time they put me on hold and tell me they are going to talk with locating and see what is going on. They get back on the phone and tell me that locating never picked up their call and that they have left them an email and someone would call me later that same day and set me up an appointment with someone in my area.

I purchased an extended warranty from Assurant in April 2016 for $724.26 for three kitchen appliances originally purchased in 2012. The cooktop (Electrolux induction range) completely failed in September 2016. I immediately notified Assurant, and it still isn't fixed! They closed out the original order without it having been fixed, and subsequently opened another. They don't seem to work with a vendor in Hawaii who can secure the parts and do the work.

I have a contract with Assurant for my dryer for 7 years now of which I pay $96 per year. I rarely have any issues with the dryer but when the knobs crack on the inside they will not turn the dryer on. Spoke to Adrienne in Customer Relations today and she is telling me that the knob is NOT covered under my warranty because it is considered "COSMETIC" according to my contract # **. Well, in MY opinion, the knob that does not turn the stem is NOT cosmetic, it is a functioning working part but trying to get her to understand that was like talking to a brick wall. The first person I spoke to before her, Roxanna was rude and was giving me a hard time also. All this aggravation over a $10 knob.

On October 14, 2016, I called for service on my Maytag Refrigerator Icemaker. Between October 14, 2016 and January 9, 2017 (to date) I have not received repair or replacement. I have spent untold hours on hold on the phone, only to be told that (1) the part had been ordered; (2) the service provider had to order; (3) part was on backorder; (4) part had not been ordered (5) warranty svc had to order (6) on December 1, part was ordered; (7) wait 30 days and if not received, Claims Dept or "Higher Claims" would call me back and discuss resolution. (I had promises of call-backs by "floor supervisors" and other unnamed personnel.) To date: NOTHING! Meanwhile, we're lugging in bags of ice. DO NOT USE THIS SERVICE! In 2014, I purchased a 5-year warranty, due to expire in 2019. If no call in 2 days as promised, I am gathering info to file claim with my Attorney General's Office. USE THIS "SERVICE" at your own peril.

I bought a one year plan for my Maytag washer. First dishonest thing they did was charge me for two years. They refused to credit me the difference until I provided them with my receipt. When the machine broke down (it's been almost 2 months now) they said they couldn't fix or replace it because their escalation department had determined the part that needed replacing had a lifetime warranty through Maytag and that I had to contact them directly to get the part. I did, and sure enough the part does not have a lifetime warranty (only a one year warranty). They refuse to fix the machine, replace it or even refund my money back on the insurance policy they had no intention of honoring.

Like many of the reviewers on this site who have shared their negative experience with the Service Protection Advantage company, I too will say to anyone reading this review DO NOT PURCHASE an extended warranty on an appliance. I purchased an extended warranty on my GE washer from this company to protect me if it ever needed a repair. My washer recently had an issue. I contacted the warranty company who sent a qualified, reputable technician to my house to diagnose and hopefully repair the issue. The technician stood in my living room and explained what was wrong with my washer and told me that it COULD be repaired. Today I received an email from the warranty company that THEY determined that it cannot be repaired and that they will be issuing me a check for a small amount. I called and spoke first to Alan who was extremely unhelpful and only after persistence did he transfer me to William in customer affairs.

So last year about this time, I purchased a LG 4K Flat Screen. My wife suggested that I purchase the Assurant 360 Protection plan. Around November 30th, my television started to flicker whenever we tried to watch cable television. Then it stopped showing the picture all together on December 2nd. I then filed a claim with Assurant. I have to first start off by saying that they are the worst company that I had the displeasure in dealing with. The claim was painless at first. Then they called a technician to attempt a fix on my television.

My refrigerator, broke and I was with no refrigerator for more than one month, having them trying to fix for 4 times and they don't want to give me a replacement option as they still want to fix a 2004 refrigerator and having it break down and not paying for my spoil food and making me wait for the parts. Afraid from getting sick, I can't eat at home and lost a lot of money on food, they still don't want to give me a replacement cost and want me to still be with a broken refrigerator which is a delicate appliance to play with as is food that can spoil and we eat it. Being a customer since 2006 and having other appliance with this plan now, I will cancel all and use another company, as they know the situation, they still want me to wait and be with no refrigerator working, I want to get my replacement cost that I'm entitled.

Assurant insurance, is a shameless organization. Some of my appliances are insured by Assurant. My washing machine needed a repair (As of 10/1/16). The repair turned out to be "expensive" ($400). Assurant is using any and every excuse of not covering the repair, Including asking for proof of purchase for a machine that is 8 years old, calming - some parts of the machine should be under factory warranty. I called the manufacture (LG), given the machine serial number I was told that the factory warranty is good for 7 years only. After dozen of phone call, I gave up on Assurant. Assurant is a scam organization.

We sell GE appliances. Many of our customers are receiving letters from Assurant -- under what appears to be an official G.E. letterhead -- telling them that their appliance is out of warranty. This generally happens within 60 - 90 days of a customer registering an appliance with GE. When the customer registers the appliance, the installation date is on the registration card. Without exception, Assurant shows the date of manufacture of the appliance as the date the warranty began on the appliance. This is misleading to the end user because their actual warranty begins upon installation of the appliance. This has at times caused chaos in our business, and much grief among some of our mostly elderly customers. In one event, I composed and the customer mailed a certified letter requesting that Assurant cease and desist from contacting her any further. She has since received two more letters from Assurant.

Just had a horrible interaction with LG and the extended warranty provider, "Assurant Solutions". We purchased a $303 service plan when our washer needed repair. The plan states that if they deem the repair "not cost effective" they will refund our money, less $100 for the initial diagnosis. When we weren't hearing from anyone after the diagnosis, I had to call around like a crazy person trying to get answers and found out (not easily) the extended warranty provider had denied our claim.

Federal Warranty Service Corporation, Assurant Solutions is A TOTAL RIP OFF. After paying monthly payments for more than four years on a service contract for a Samsung TV I was only refunded less than $200 once discovered the part to repair this TV was no longer available. I will no longer depend on or purchase a service contract with these companies again or better yet just never purchase a service contract.

I have been paying this company for at least 7 years to keep my washer insured. I have maybe used them one time. This second time, the tech that was sent took literally 5 minutes and said it was the motor. Took another week to come install the motor. Then said it needed more parts. Took another week to "order the parts". Then I get an email saying that the total of the parts was more than what it cost to replace the washer therefore they would just replace it. I thought ok good. Then I continued reading the email. They said due to depreciation, I was only going to get $101 dollars since the washer was so old! REALLY??

Has been denied repair for outside rust on the washer. Washer is working fine just the leak. Also has been fixed twice before. I did asked for second opinion. Has denied by Mr. **. PS: Insurance company's always looking for an excuse not to pay. This is one of them.

SVC company staff do NOT document, do NOT follow procedures, do NOT return customers calls, & transfer you from one department to another. It has been a waste of our time & money (which I knew it would be but my spouse insisted we insure our appliances). We paid the warranty in full, after a couple months, our Kenmore clothing washer started to spot my clothing with rust.

We purchased an extended warranty for a GE refrigerator and a GE dishwasher. Two years later we called for service on the refrigerator. They said the contract was canceled for missing the final payment. We did not. We got the canceled check from our bank and faxed it per the instructions from the representative. After multiple calls, no one would acknowledge receiving the fax. After the third call, we demanded to speak to a supervisor. The supervisor gave us a new "direct" fax number. We sent the canceled check again. Finally got through to an automated "customer service" line. The computer voice said to take everything out of the refrigerator, read the owner's manual and call back. REALLY? From start to finish (when we gave up) this drama has been playing for nearly two weeks as the refrigerator struggles to maintain 45-50 degrees. The freezer still works. We will consult an attorney tomorrow.

They have one repair person covering the SF Bay Area so when he was sick I had to wait 2 1/2 weeks for the motor to be replaced last time. Now it broke again and I will wait 5 days for the person to come out. I am 70 years old and live up 2 flights of stairs, it is hard to go to the laundromat with my laundry but it doesn't matter, I have no choice.

This company hires third party contractors to do repairs, in our experience they provide a poor service. Scheduling the techs is time-consuming and you don't even get a call when they decide not to show up. I put in a service request mid July for a Bosch washer - door not locking. First scheduled date July 18, tech did not showed up. On or about July 30, first tech came and glued the locking door mechanisms, this did not solve the problem. Called again, second tech came mid-August and says he would submit his findings to the warranty company. We called for follow up numerous times only to be told "we will call you by the end of the day, tech still working on your case."

Less than two years into our extended warranty coverage, we submitted a claim to Assurant (AKA Service Protection Advantage and Federal Warranty Service Corporation) re: our Viking Refrigerator that was less than 5 yrs. old. (Note: we purchased extended warranty for full Viking kitchen of all built-in appliances). When their service repairman arrived, we were told he would not pull-out built-ins, so we had to arrange for installer to make trip to pull-out. On second trip, service repairman told us within minutes that it was "irreparable" and they would submit paperwork to Assurant for replacement. It must also be noted that all of the service repair groups sent out by Assurant were subcontracted and not Assurant employees.

I got an extended warranty on a GE product. The product needs service and Assurant has been a disaster. They have allegedly set up three appointments for repair and nobody has ever showed up. None of the companies they claim will come to repair are willing to work with them. Their customer service department does nothing. I would not buy an extended warranty from them again.

I purchased an extended warranty for a three year term. I elected to be billed monthly for a period of six months. On the day I signed up, I was billed for the first of six payments. The next payment was due the following month. When I called to schedule a repair, I was informed that my contract had been terminated for non-payment. When I inquired as to when the termination occurred, I was informed that it was terminated two weeks after I made my first payment. Pressing further, I inquired as to how they communicated the termination with me and I could not get a straight answer. One claimed it was an email. Another claimed regular mail. And yet another claimed that it was both. No one could explain why I hadn't been refunded since my coverage was only in effect for two weeks. Nor could anyone explain why an attempt was made to charge my account outside of the regular payment schedule.

My refrigerator which was purchased in 2011 and has been under Conn's warranty program ever since. In May the ice maker quit working and I contacted Conn’s customer service department to get it repaired. I will not go thru all the excuses for not getting it repaired and all the call backs I was supposed to get within 2 days, which never occurred, but I have them annotated. The latest and last excuse I was given is as follows: my refrigerator is now considered by Conn's to be obsolete (2011 model) and no replacement parts are available, so they are going to give me a nominal amount for my refrigerator to apply to purchasing a new one. This company has treated me as if I am a idiot. I will be filing with BBB.

We have had a top of the line GE bottom freezer for 11 years. We purchased the extended warranty and it has been a blessing. We have had 12 or 13 repairs and everyone was timely and done to our satisfaction. As you can see from the number of incidents, we purchased a lemon. Found out GE didn't make bottom freezers at the time. It was built by Samsung. We have NEVER waited more than 4 days to be scheduled. Often the next day after the call. Have found them to be extremely courteous and prompt.

Samsung Washer was leaking out of the front right corner. Wife called Samsung for service. Wife was offered a "Rescue Repair" and service plan for $355.27. At first, she declined. Wife purchased the service plan after "Brian" promised that if they couldn't fix the washer, they would issue a check to replace it. This was Lie # 1. Besecker & Coss Service of Olean, NY (716) 372-0565 was dispatched:

4 years ago I purchased a Frigidaire refrigerator from Michael's appliances and purchased a service contract. On May 20, it stopped working. I called Michael's Appliances in Middletown, NY. They said I needed to call the insurance company. I called Assurant insurance and they said they sold the contract to AIG. I called AIG and they said they never received it. I went back and forth between the two companies for a week. I called Michael's for assist me. They did not. It has been 11 days without a refrigerator. The moral of the story: Stay away from Michael's, AIG, Assurant and Frigidaire.

Icemaker quit and I was locked out. Ice Off indication was also given. Service man came and because the problem had resolved itself he stated he could not fix something that was not broke. How many things could cause this? I had to wait 10 days to get the man here to my house. A week later the problem occurred again and seems to be coming and going. I called for service and it will take 2 weeks for the serviceman to get here. What am I paying for? I have a problem which I had covered by Assurant and it takes this long to get it resolved? Not again.

I have a child who needs purified water due to kidney loss. I have had Assurant and other Kitchen aid repairmen to my home over 10 times. In three years, the refrigerator has never operated correctly -- the same things are wrong 3 years later and no one can repair it. Still Assurant won't replace it or reimburse me. On top of that, the problems are getting worse.

This company continued to charge me for months after I cancelled the service. When I called they said they had no record of the charges. I had to block them on with my credit card company.

I called for repair on my appliances (range and washer). I was told that they were unrepairable. I was offered 129 for washer and 179.00 for range. When I purchased these items I was told that if unrepairable they would be replaced. Well Assurance bought them out and they said after 11 years they are given 26% towards replacement. I think this is one of the biggest ripoff. Their customer service dept ladies are very rude and talk to you like you don't matter. I will be cancelling this service. I always received excellent service until they decided to use this company Rip Off Assurance.

I call Assurant to report my stove was in need of repair on 3/18/2016 but they was closed on weekends. I called back on 3/21/2016 and was told they did not currently have a provider for my area and to call back on 3/21/2016. A provider called me on 3/23/2016 and said they couldn't come until 4/4/2016. I called Assurant back and they said that was the best they could do - needless to say a ruined Easter! This company is a true ripoff and should be reported to the Attorney General's office.

Called for service around Thanksgiving 2015. Made appt. No one showed up. Called back and called repairman. He told me he does not let them set his schedule. He will call back. Three weeks later no appt. Called again, he was too busy. January I called Service Protection Advantage. Told them I want someone else. Called another company and said they would be there on Wednesday. It is Feb. 27 no repairman. Sorry service.

I purchase a LG refrigerator from Nebraska Furniture Mart with extended warranty through Assurant solutions. After a year the refrigerator had a leak from the water dispenser, I called NFM they transfer me to Assurant solutions, before this I assumed NFM would take care of me but I was wrong. So Assurant gave me 3 weeks advanced appointment with 8-5 pm window.

Extended service contract a waste of money. They refuse to cover parts (despite not excluding them from contract). In the case of a stove repair, I had to wait over 2 weeks for technician to come, who then didn't have parts, so there was further delay. In another instance, person who came had no idea how to fix item. A total rip-off in my experience.

Third party for GE and act like they are just like GE techs. Their company that represents them shows up in an unmarked vehicle. Then has no idea how to take the dishwasher out and pull on it and breaks my cabinet and says that the cabinet was held together by staples and glue. Had no idea why it was leaking and was not sure if it was leaking from the dishwasher or not. Just a joke. Then you call this company back and they say since we have an agreement there is no time frame on when a dishwasher can get fixed due to back order on parts. They have every excuse under the sun. And they are good at it. Never buy GE again. Better to go with better brand with better representation of warranty.

I purchased a GE oven in 2014. In 2016 shortly after January, my GE oven is either broken or in huge repair work to function properly again. GE has a policy of only year coverage for parts and labor. GE has no extended warranties! GE has chosen to forsake extended warranties to Assurant Solutions. I have absolutely no knowledge of this company. Assurant Solutions claims they sent me an e-mail in 2015 to extend a warranty on my GE oven. I have never received any documentation from Assurant Solutions. I have only the GE manual explaining instructions for the oven. GE failed to send any letter or e-mail information that Assurant Solutions would be the third party provided under warranty for GE parts and labor prior to the expiration of their coverage.

Do not hire Assurant Solutions, a very unreliable company. Repairmen do not show up. They do not even call to say they are not coming. The man who repaired my Maytag dryer 3 weeks ago damaged the filter, and we cannot use the dryer. Assurant's soonest appointment for him to return was 16 days later. The repairman did not show up and didn't even call to say he was not coming. Last summer my GE dishwasher needed repair. Assurant sent a repairman who said he needed to order a part. Weeks went by with no word about the part. Assurant said it did not know what happened to the part. The repair company said there was no record of a part ordered. Finally, I wrote to the GE executive in charge of appliances. His office ordered the part and got it installed -- 6 weeks after this mess began.

Paid $360 for coverage of refrigerator. The refrigerator broke while under contract but they have failed to provide any money to fix it. They now want me to buy another contract for $550, with all the fees I could buy a new refrigerator.

Do not get a long-term extended service contract. If your appliance cannot be repaired and they give you a portion toward a new one, your contract becomes void and you lose what you spent for the extended service. I purchased a 3 year extended service plan for my mother's Maytag dishwasher which could not be repaired. Assurant gave me a pro-rated amount which did barely covered half the cost of a new dishwasher. I asked for a refund for the time remaining on the 3 year plan (we were 5 months into it) and was told there is no refund, that their contract ended with the money I received. Unless you have the contract ahead of time and can read the very fine print in the back, you would not know about this. Horrible customer service. No response from letters I wrote to the company. My mother's hard earned money was wasted.

I have used Assurant for many years, and have had 4 major appliances under coverage. The last two times I have tried to get service were ridiculous. I call and they tell me they have no appointments available with any providers and that they will pass my requirement on to their scheduling team who will get back to me hopefully in 2 to 3 business days. Luckily the broken appliance was not my refrigerator. They then gave me the option to call a local provider, pay the bill and submit it to them for reimbursement. What am I paying them for, so I can now spend hours trying to schedule myself. I even spoke with a supervisor and suggested that she could get to the scheduling team to get this moved ahead. She said she could not as there was a "process". Oh My. I will be changing providers and as I pay them about $50 a month, shame on them. The service was much better before GE sold it off.

Paid for extended warranty for peace of mind... Big mistake!! AG Appliance was sent out after they cancelled on me twice. They spent 5 minutes telling me they were just there to EVALUATE the issues. I never got a call from AG or SPA. I finally called them. They CANCELLED my claim. AG said there was nothing wrong with my washer... It was spinning so loud, neighbors could hear it. If they had actually looked at the machine they would have known there is a loose bearing in the machine... I am currently waiting a response to my request for a cancellation and refund on my warranty from SPA. Never again.

Different names/both scams. You pay a service fee to give you peace of mind but all you get are more headaches. On October 7th put in a request for repair of a dish washing machine. 2 months later we are still waiting for the guy saying that he had to wait for some "parts". When we began making a stink up the corporate ladder he miraculously received the part and made an appointment for NOV 24th. He didn't show up so we called him. He claimed he didn't show up because one of the parts received was broken (A phone call would have been nice?). Bad Customer Service, Bad response time (if any), all lies.

For weeks I have been dealing with a repair/return issue regarding an LG refrigerator I had purchased on 5/13/2011. I also purchased a 3 year warranty from Home Depot at that time. I have spent approximately 30+ hours on the phone with the extended warranty reps from Home Depot extended warranty AKA Assurant from various locations and LG reps as well. I have been told a different answer from each party on each and every phone call. I even sought help from the appliance department of the Parsippany store where I purchased the item. Home Depot Maria has been trying for over a week now to help me and I can honestly say she is the only reason I have any trust left in your company.

Folks, we had Service Protection Advantage for our fridge protection. When we moved away from the US we cancelled the service via fax. They claim they didn't get it. So fax it again, same spiel! Now after 6 month again the same spiel. The service personnel are nice but just point you to their Terms and Condition. As long as they don't get confirmation they will keep billing you! So learn, use either a courier to hand-deliver the cancellation or even better, stay away from them! A total scam imho!

Our two year old Kitchenaid refrigerator started making a loud humming noise coming from the freezer. The ice cream was not soft and had to be thrown out. We called Assurant Solutions for service under our 5 year service contract. They sent a third party service technician to fix the unit. After inspecting the unit, he believed the automatic defrost system was not functioning properly causing ice to build up around the fan causing the noise. He said he would order a new control panel.

I have a dishwasher and refrigerator insured through Assurant warranty. I would not buy either a GE appliance again nor would I get insurance (extended warranty) through either company. GE scheduled and canceled three appointments with me. The first time I had a appointment for the hours of 12 to 5 pm. At 630 I called to see where they were. I was informed they had a technician who was ill and they claimed they called to reschedule the appointment for the following day.

Last Tuesday our two year old refrigerator quit working. No repair technician could come till Thursday. Turned out the motherboard was shot. AND they had none in stock. Hello? None in stock for a very typical refrigerator installed in our entire housing development. So it finally arrives at 4:45 Friday afternoon. Made an immediate call to get a tech out here tomorrow. Booked full and nobody works overtime. No help till Monday. UNREAL. Our food is in coolers and in other people's freezers. I am not impressed and would highly recommend buying your appliances from a company that keeps parts in stock and cares about the inconvenience and perishable food!