Assurant Service Protection Advantage Reviews

Upon calling Assurant, I was told there were no service agents in the area. I was given another incident number and told to take the computer to the local Staples EasyTech Service. I called the local store (Staples store 0376 - Eureka, CA) and spoke with the manager, Chris. Chris informed me that the local Staples store has had trouble with payment from Assurant in the past and that the local Staples store is not on the Qualified Service Center list with Assurant. There are some problems there and I was given a glimpse of the tip of the iceberg, as it was. Chris had me wait while he contacted Assurance. The next day, he called back with yet another incident number and told me to bring the computer in, adding that the EasyTech would call Assurant when I did bring the product in but that the local store would take the computer and repair it, regardless.

I took the computer in. The EasyTech, Matt, a very helpful young man, called Assurant while I was there. After 30 minutes on the phone with the warranty company, Matt (the EasyTech) was instructed by Assurant to send me home to await the receipt of a shipping box. And of course, I was given yet another "incident" number.

After three months, I still have not received service repairs to my GE Water Softener, nor the return of my money. I was promised a check in the mail within 10 days in early August, 2010. It is now October 2010 and I keep getting the run-around and switched from person to person. The two main people being, "Darnell", in Claims, and "Len", Supervisor in Claims, who told me I now have to "start back from square one" that he could find no notes or information on the two above confirmation numbers that I was given. Would you please investigate and advise.

I plan on suing. If anyone would like to join in on a class action lawsuit, please contact me at **. I asked for a physical address repeatedly from a supervisor named Joel; however, he refused to give me an address and then said they are in Costa Rica. Any one has any additional information? I waited 5 hours, without pay the first day. 6 hours the second day without pay. Had to hire a repair man out the money on the repair plus the money on two (2) warranties.

Something as important as battery would be in etc but not knobs and drums. A clear scam. When I asked for my refund he said we take off 10% and them 1/4 of what you paid. Steve was not willing to negotiate any better deal and was only interested to know who has given me misinformation so he can punish them. Bad management, bad customer service, bad scam.

After waiting for a few days, I decided that the service company was not coming so on January 13th, I called back. The warranty company called another service company that did come out on January 18th. The tech said the fan was not turning and that was the problem. He told us to wait for a couple of days for the unit to stabilize and it should start cooling. It did not.

We called the warranty company back and they sent another tech out on January 21st. He discovered that there was a broken part in the freezer and there was not repair part for it. I called the warranty company to find out what was to happen at this point. They said they would have to further research the matter and let me know. At this point, my food is spoiled and I asked for reimbursement. They sent a check for $200.00. The situation looked promising at this point. I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter. February 15th, I still have no reimbursement for my refrigerator. I personally believe this is some sort of stall tactic in not wanting to honor the contract.

This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by [Home Depot]. I’m still waiting for refund since January 23, 2010.

They claimed that they based this on a replacement of a Bosch washer with 80% of life left. My contract says "replace with like, quality and functionality." No depreciation is in the contract. The Bosch is not a Miele in any way. A Bosch costs $1,500 and a Miele costs $2700. The Miele is built to last for 18.5 years average and a Bosch 12.8 years average. I paid insurance on a Mercedes not a Chevy. Three months without a washer and nothing but runaround by Assurant Solutions. They should be barred from doing business with the public and charging premiums for what they do not intend to pay claims

We understand from the Better Business Bureau that there have been other problems with the Matrix Group. How do we go about recovering the $632 due back to us? Is it possible for us to recover the fee for the warranty from McCune Cycle World, as they were the selling agent for Assurant Pro/Matrix Group? When dealing with McCune in November regarding the warranty, they assured us that Assurant Pro would handle the claim at the end of the warranty period, which would be December 2009.

McCune knew there were issues with Assurant Pro but they kept quiet. I feel that they should be held responsible in some way since they said at the time of purchase of the warranty that we could not lose. Now, look at what has happened. The time limit for claims is soon expiring, and I would like to be advised as how to proceed.

I then contacted Assurant Solutions once again on July 1, told them what happened and was told that I would be contacted in order to make an appointment for service. A few days later, on July 6, I answered my phone and a recorded message told me that I would be contacted with 24 hours to set up the appointment. I waited a few days and was never called. On July 10, I called the number that they gave me and was given an appointment for Monday, July 13, from the hours of 11AM-1PM. No one ever showed. I received a phone call later that day confirming the appointment for Tuesday. When we corrected them, they finally showed up at 5PM. Two men showed up at my door, looked at the crack in the screen, attempted to turn on the TV without it even being plugged in, wrote down the model and serial number and left. Not once did they even attempt to open the television to locate the cause of the problem.

The next day, July 14, I contacted Assurant Solutions again, told them what had happened and requested that a different technician be sent to check the TV since the first one didn't even properly look at the problem and I felt that he was not competent as he didn't realize that the TV was unplugged when he attempted to turn it on. This was when Miriam told me that they had made a mistake sending a tech out in the first place since they were not responsible since the TV was under a year old and it should still be under manufacturer's warranty. I told her that was not the case. My receipt clearly states that the protection plan is valid starting from the date of purchase, 9/20/08, and that I had contacted the manufacturer and they told me the same. She refused to help me any further and continued to repeat that I had to contact the manufacturer.

I called the manufacturer and they contacted Assurant Solutions and included me in the conference call. Cynthia, from Assurant, then confirmed that Assurant is responsible for the warranty and offered to help. Cynthia then put me on hold, the representative from the manufacturer then hung up the phone and when Cynthia came back on the line, she told me that they would not be able to help me. The technician reported that the screen was cracked and the plan I had purchased did not cover accidental damage. I told her that this was not accidental damage. The TV was not harmed or damaged in any way by us. There was something faulty in the television that caused us to lose the picture and the unit overheated causing the crack. She kept insisting that it didn't matter how the crack got there or what caused it, the fact that it was cracked at all placed it under the category of accidental damage and we were not covered.

Again, I asked that another technician be sent to us. Any experienced technician who looks at the TV properly would be able to inform them that no accident caused the damage and that there was something faulty or defective in the TV which caused the problem. She insisted that any crack in the TV, regardless of the cause, even if the wiring or other components of the TV were faulty and caused the crack, they would do absolutely nothing to help.

I was told to fax the original receipt with the following information: Attention: Data Entry, Incident number ** and my name. I was told to give them up to 5 business days to retrieve the fax. It was first faxed on Tuesday, 3/2/2009. My follow-up call was on 3/9/2009 and I spoke with Cody (**). He again said that no fax was received and asked that I fax the receipt again and call back. I faxed 4 copies that same night.

I called again on 3/12 and spoke with Cynthia but her computer was down and she could not work with me; however, she asked me to immediately call back and another agent should be available to assist. I called back twice and only Cynthia answered both times! She tried to assist however but could not provide much due to computers being down. Any assistance with this matter would be really appreciated. Thank you.