Sears Refrigerators Reviews

When I arrived home and phoned Sears, they sent a tech several times to assess it, then they ordered parts and I had to wait for them to arrive. Then, the techs came to repair it several times and the frost continued to form, so they offered to replace it and I upgraded to an even larger, more expensive freezer which they delivered after all the repair attempts to put Vaseline and a white cream all around the gasket that hardened but did not work. I don't know what else they did but it was November 08 by the time the repairs obviously were not working and a new freezer was delivered.

I returned to Africa in November 08 and then came home in January and the freezer was fine from January through May though I used it very little. I arrived home from Africa again on August 23rd and noticed ice and frost forming on this freezer but what made me notice it was the dead ants inside my freezer! I then looked up and saw ice and frost just like the other freezer had. The neighbors did not check it since it was a brand new freezer and never dreamed there would be a similar problem. She told me when I asked her if she had checked it, and I had not asked her to because I, too, thought our issue was resolved with a new freezer which was now back in the garage.

Here is documentation on Sears contact and response:

I called the local Sears manager, Rich, on Friday a.m., August 28th, regarding the frost on freezer door. He said he would call me back. He didn't. I called again on Monday a.m., August 31st, at 9:35 and he told me to call One Source - 1 800 479 5899. I'm calling now and am on hold while they assist other callers. So far, it has been 10 minutes of dreadful music. Claudia said the technician will be here Wednesday, between 8 - 5 on Sept 2, that they can call me 30 minutes in advance. I called back for corporate information and was put on hold again. I hung up and called Rich and he told me he did not have any of that information, that I must call the number he had given me. It is now 10:05 and I am into this 30 minutes with no resolution. Claudia reminded me rudely that the freezer was purchased in Feb of 08 and replaced in November of 08 (There is a problem with this picture! It is now August and I am calling again with the same issue on a different freezer!).

I am on hold and Sharron beeps in so I switch over to take the call and she says they can send someone today to look at it. I agree. Then I still hold for the other call I am on and someone answers and I fail to get her name but she courteously gives me the contact information for the CEO of Sears in IL. I called Rich back to give him the contact info for Bruce Johnson and he refused it. At least, he was nice and courteous each time I have called him. He said he had to direct people to the 1 800 number. It is now 10:25 a.m. Sears has wasted an hour of my time as I have to journal and write down the information on this to protect myself from them. How sad. This is not my beloved America. I expect this in Africa, but not here. I have learned to never buy anything from Sears again. They are not what they used to be. I will go through a local private dealer from now on. This is my second bad experience with Sears. Before, in 2002 it was the dishwasher that the tray rusted in a brand new dishwasher in the new house in Morgan City, LA.

I decide to go online to find a phone number to call IL. I find one quickly. Can you just imagine that I have to listen to the dreadful music again? It is now 10:40, over an hour! I now have a headache. Unfortunately, this is a call from my cellphone. I have a bad feeling that I am holding for One Source again when I really would like to speak to Mr. Johnson himself. I am on hold now for almost 8 minutes. It is 10:45. The music is unidentifiable.

Natalie answers at 10:47. She tells me that the freezer is still under warranty but that the warranty will expire November 5, 2009 and I will no longer be protected after November. I will lose my food investment as well as have to pay for a technician and all parts and labor. I can purchase a Master Protection plan for $75/yr and it will cover all parts and $250. She has placed me on hold and it is now 11:16 so she can give me a case number. Case # is **. I have used 34 minutes and 53 seconds of my cell phone time. The call ended at 11:20, almost 2 hours. Whew! She will follow up on the tech's report and call me back tomorrow on my cellphone. Tech arrived around 4 p.m. and looked at the freezer and ordered 6 parts which he said will arrive by FedEx.

It's September 1, 2009. Natalie called this morning to follow up on the tech's visit and said she would call back on Friday to see if the parts had arrived. She also offered to give me a year's warranty past November with a certificate for this Master Protection Plan good until November 2010. I accepted her offer at no cost to me. She told me to call her when the parts arrived and she would expedite the tech getting here asap to repair the freezer.

The refrigerator broke down on Aug 8th. I had an appointment for the 17th, but it was a no show. The repairman showed up the 24th saying he was quitting and relayed that to the dispatch. No show on the 31st. I was told to reschedule on Sept 21st, a full six weeks after the first call to you. I then called your customer solutions and was told a repairman would be here today. No show. I am now on the phone trying to get authorization to exchange this fridge. The repair tech mentioned each time that he had given notice that he was on vacation and quitting.

Why is it taking me so long to get this settled? Why is there not one person that can make a decision to replace the refrigerator without me being on the phone for six plus hours? I have just hung up with the promise that someone is dealing with this issue. It is still not resolved after two more hours on the phone. I have been on hold as your people move up the chain. The warranty is promoted as the easy way to care for my appliances. This has cost me more now in time and income than the refrigerator is worth. I am still waiting for the outcome.

From August 6th, the refrigerator is not working. They sent a technician to fix the refrigerator and it is still not working. Now, they call to set up an appointment for September 11, 2009. I asked for a replacement until they could fix this one and all they keep saying is they have to come out to see what the problem is before they can give us a loaner. This has been going on for almost one month and still there’s no loaner or reimbursement. We have 3 small children in the house and it’s summer time and we have no refrigerator. We feel like we are getting nowhere with this company.

On August 17th, I was contacted. I have been allowed $700 to purchase a replacement. My main complaint is the stipulations placed on me. I will not be given the Manufacturer's Warranty. I must purchase at Sears, and, I have to purchase my own Protection Agreement. I really believe that this is truly unreasonable, given the severity of my situation. I've had several anxiety attacks, lost a great deal of food, and have had to be at home from 8:00 am until 5:00 pm, each time a technician was to come. I was paid $200 for my food loss, which helps to replace some of my food.

The technician came out and told me I had to buy the part. What about the warranty? I called the customer solution center and spent well over an hour being put on hold and transferred around to nobody with the authority to make a decision. (Need I tell you my mood and state of anger at this point?) I finally got someone to offer for me to buy the part myself for $144 and change and then they would reimburse me $100. This was not satisfactory to me. I was told by a Sears employee, the service technician, that my warranty was extended for 90 days and I would be covered. Sears should be responsible for replacing my ice maker at no charge to me. The second technician agreed with me and thought the ice maker should be replaced by Sears.

I know it's not a lot of money, but right now, in this economy, it is to me. Is there anything that can be done to help me out?

On July 16, I called service again because the freezer was 55 degrees. On July 17, the tech came out and said nothing was wrong. On July 27, everything in the freezer melted. It was too warm again! The tech came out (same tech that initially came out in June), replaced the defrost timer and said it should be fine. Should freezer be going up to 48 degrees? Is my food safe? The warranty only covers $250 claim for food loss per year. I have lost more than that since June with freezer thawing everything. Customer Service will not let me or my husband talk to supervisors or anyone. This is very frustrating! Help?

When I called the routing department (1-800-469-4663), I was told that no technicians work on Sundays. I explained my situation: my parents are 76 years old and have medication that must be kept cold. Erin scheduled a Monday morning rush repair for me. When I called at 10:00 on Monday morning, the woman in the routing department informed me that no appointment has been scheduled and she was unable to get a technician to look at the refrigerator. My father and brother went back to the Sears store asking them to remove the refrigerator immediately. It was picked up on Tuesday, July 28th. This refrigerator was a special order due to the color and cannot be replaced until August 10th.

This ordeal is the result of gross negligence by Sears by not having an emergency serviceman out to at least try to repair the unit, whether it be a weekend or a weekday. There was a large amount of frozen and refrigerated food lost, not to mention the stress and financial burden put upon them and the inconvenience of purchasing meals out. My father has macular degeneration and my mother has severe spinal stenosis and must rely on the use of a cane. Living out of a cooler for the last week is self-explanatory.

I asked to speak with the manager once again and the representative stated that it would be a 20-minute wait. He gave me the option of holding for 20 minutes or leaving a message for the manager. I chose to wait and it only took 5 minutes, but it wasn't a manager. The representative that I spoke to tried to contact the routing department, but no luck; therefore, she emailed them and they were supposed to call me back on the 28th. But there was no callback. I am still waiting from the 22nd to get my refrigerator fixed, but no one has contacted me. I had just went grocery shopping the day before and I have lost all of my groceries. I tried to leave the food in the refrigerator so the Sears technician could witness it, but the smell of the spoiled food was taking over the home. I am very unsatisfied with Sears at this time and I am asking that my food be replaced as well as my refrigerator. If I'm not reimbursed for my lost, and my refrigerator isn't replaced promptly, I will be taking the matter to court. Thanks.

Anyway, I called the Sears repair center early Wednesday morning and the operator told me that it would be Saturday before a professional Sears technician could come out to our home to fix the problem. She was nice and courteous, even asking how many children we had and explaining that we would be reimbursed up to $250.00/yr. for the loss of food and that we had to keep the spoiled food out for the tech to see. Well, my husband even told me to explain to her that it was the freezer fan and that the tech would probably need to know that. I told her and she assured me that it would be taken care of.

So, Saturday rolls around, (keep in mind that the repair guy could show up anywhere between 8am-5pm, so our whole day was pretty much stuck around the house). The tech calls me around 10:30 am while I am out gathering cold drinks and ice and tells me that he should arrive within an hour to repair our fridge. I was giddy, so excited that I could go buy milk and have ice for our drinks. My hubby was at home waiting for the repair guy.

Anyway, to make a long story short, I arrived home at noon and the repair guy was already gone. The fridge is still broken! It turns out the freezer fan was indeed broken, as my engineer husband stated. It turns out that the "professional" repairman has to order the fan and it will arrive on Tuesday 7-15-09. So here I am on Sunday still no cold milk or yogurt. My kids are frustrated and whining. I've got a huge pile of spoiled food sitting in a box in the corner. What a waste (we don't waste food at my house)!

I've always known that Sears talks big promises and doesn't deliver. They may have their stuff together on the marketing and advertising end, but when it comes down to the customer and retail level, the service is much to be desired. I've been in retail all my life and my last paying job, before becoming a full time SAHM to 4 babies, was working for a major Home Improvement chain for 9 years. Maybe I'm a bit biased, but I'm old school customer service oriented, where the customer is really #1 and I know that the customer is the bread and butter of a business. You treat others the way that you want to be treated. I'm disgusted that Sears can make such claims and not supply when the customer "demands". After reading most of the posts on here, I'm not surprised why, in this economy, so many companies are going under. Consumers have truly lost faith in basic company business practices. They just don’t care.

It's my desire that Sears' upper management takes a long hard look at the comments posted on here and seriously re-evaluates how they are operating. It's time to get back to basics Sears, look at how we are treated, look at the posts on here! But they don't care, it's not the salesperson, repairman or Sears appliance supervisor whose food has gone to waste and have to hear a 5 year old whine for cheese or a 1 year old baby crying for juice and milk.

Long story short, they claim it is the motherboard that has gone bad and will cost me about $430 to repair. They did not have the part and need to order it, which will take about a week. I cannot afford this at all and I am devastated that my not even 2-year-old fridge is so defective. My mother’s fridge has lasted her almost 30 years and she has never had to call a repair person! I’m not sure if GE has any liability for this. I’m trying to check into it.

I've had Sears refrigerators before for 10 years or so and never had to repair anything. Since it is past the 1 year warranty, Sears won't do anything. They have a lemon law that requires 4 repairs on the same item in one year to qualify for replacement. I want Sears to take back their faulty refrigerator, credit my account and let me pick out a refrigerator that will meet my needs and not cost me money for repair bills due to their faulty design. I am very disappointed in this Sears product and Sears response.

We gave it a whole day, and the refrigerator was still the same. So we called again to have a technician come out once again. This time, the technician was available the next day. He had come and replaced the circuit board on June 12, 2009. He told us to give it a 48-hour window for the new board to start working. We gave the time frame, and the board was not doing what it was supposed to. Again, we gave Sears another call to schedule another appointment. We were then given another week before the technician could come out (June 19, 2009).

June 19 rolled around, and we were at home, waiting on the technician. A whole day went by, and there's no technician. Bear in mind that early that morning, we had received a call saying that a technician was scheduled for that afternoon. During the day, we continued to call Sears to make sure someone was coming and they told us to rest assured that someone was coming. Five o'clock rolled around, and we gave up waiting.

We called Sears again, and they said that we were called to say that the technician was out of the area and needed to reschedule for Tuesday, June 23, 2009. The technician came out and replaced 2 sensors and said to leave the unit unplugged for at least an hour before plugging the fridge into the outlet. We waited an hour and a half to be safe and plugged it in. But over the course of 6 hours, the temperature only changes a degree or two. We waited until the next day to check to see if anything had changed. Unfortunately, nothing has changed, and we have contacted Sears for the fourth time in hopes of a resolution to the problem.

Today is June 24, 2009, and the next available date for a technician to come out is Wednesday, July 1, 2009. We have not been able to use our refrigerator for almost a month now. Because each time the technicians told us the problem was fixed, we had purchased groceries, but they had all gone to waste. And the appliance had failed each time the technician had come out. The value of groceries is well over $200 at least.

Despite the fact I had purchased a brand new fridge, dishwasher, stove and over hood just a month ago. I promised them these will be returned and I will do no further business with Sears and don't care to ever see another Kenmore product.

When I called Sears to inform them of this, I was told that rust is a cosmetic item, and is not covered by the warranty and that we live in a humid climate and thus should expect this rust to be forming on our new smooth front unit. I asked them why no one told us about the possibility of this when we were shopping, or why they still sell these units in Florida and got no real reply. Since the repairman was coming for icemaker anyway, I thought we'd let him see what was happening and surely he'd see this was wrong for a new item, but he simply parroted what Sears customer service told me about the rust being a cosmetic issue. If we had abused the unit or had scratched it or something, I would accept responsibility but there was nothing but careful treatment on our part.

When the repairman left and told me to take my complaint to Sears customer service, I did and was told by the surliest rep ever that I had no more official options to follow and that, "I guess you will just have to bad mouth Sears for the rest of your life!" I asked her if these calls were recorded for training or other purposes because I wanted her supervisor to hear what she said and she told me she was the supervisor. Since then, we have had three icemakers installed and for the most part have lived with store bought ice, since our top of the line Kenmore doesn't work.

Last month when it quit again, and I needed ice while company was here, I called again for repair and was told they'd be out between 8 am and 5 pm the next Saturday. At 4:45 pm, I finally got a call from them and the repairman asked the status of the icemaker and I told him it had begun to make a small amount of ice, and after waiting all day on a Saturday, he had the audacity to tell me that since it was technically working, he wouldn't be coming after all and to call again when it next quit. Now, this piece of garbage has an area of rust 8" long by 5" deep that goes all the way through the door and it is uncontrollably pouring water onto our 1 day old $5,000 bamboo floor, threatening to void the floor warranty. I tried to turn the icemaker switch off and saw a spark and got shocked.

My husband is out of town and I am trying to figure out how to turn the icemaker water supply off without pulling the fridge across the new floor. Since I can't find any help, I have stuffed the freezer (which also has rust inside it) with towels and sheets to absorb the water. What a disgrace! Last time I spoke to a rep at Sears, I was told their records don't go back to 2005 so they don't know when I first made a complaint. The new door is $450 and I think Sears owes us that much at the very least. I haven't even gotten to the part about the drawers breaking, 2 out of 3 cracked during normal use. And the dishwasher, well, that is another bad sad story for Sears. I am going to send the pictures I have taken of this filthy looking piece of $1,100 junk metal and plastic to our local newspaper and TV consumer reporters as I am not going to have my new floor ruined too! Since there is rust on the frame around the icemaker inside too, I want a new fridge or at least a realistically prorated replacement fridge. But I do not really want it to be from Sears, as I am truly disgusted with them and the Kenmore name.

I am a foster mother who cares for children and I am in need for the fridge to work properly. I have asked Sears to replace the fridge and their response is that there would have to be more service calls done for them to replace the fridge.

About 2 years ago, I almost thought I was going crazy. I thought I was leaving the door open on the freezer because one day, the ice cream was soft and another day, it would be frozen. I felt like I was smelling rotten food, but I would check the food and it would be frozen. This went on for months. One day, I just knew something was rotting and I pulled everything out and in the bottom was a pack of chicken breasts and they were warm. I just didn't understand. I had frozen ice cubes, but warm chicken. I have yet to call a repairman ... don't ask me why.

Yesterday, a salesman just happened to come in my office and said he had to go home to meet the refrigerator repairman. I asked him why and he said it was because his ice cream was not freezing. I asked him what he had and he said, "A Maytag." Today, I saw him and he said the repairman said he could not find anything wrong, that it looked like that when the freezer defrosts, it does not correct itself in the amount of time that it should - that the timing is wrong. I finally realized that is what mine is doing. That is why sometimes I open the door when food is frozen and sometimes it is melted.

If I had the money, I would get a new one. I don't and don't know what I am going to do. I haven't called Sears because I know they will just send a repair person and I will be in the same spot as everyone else. They will charge me a tremendous amount and it will work for a few days and then quit. A word to all - never buy a Maytag ... never.

After calling customer service, I opted for the special service agreement to the tune of $250 and that only covered up to $500 of the repair. Another rip off. The parts the tech priced out on the bill, I can buy directly from Sears parts direct myself for almost $200 less than they charged me. How is that right? I personally think Sears should stand behind this product and the customer who bought every possible insurance to protect the purchase and yet within a few months of the expiration of those warranties, the two most costly parts and main parts of the unit failed simultaneously? With some previous history relative to the compressor controls and the earlier service techs stating that if a similar problem occurs in the future, the compressor should probably be replaced. Maybe if they would have replaced it, then I would not have had this major failure last week. I fully expect some sort of response and restitution in this matter. I truly feel I did my part as a supportive consumer. I think Sears needs to do theirs.

Sears wants to come out and replace the circuit board in the fridge to make it more efficient and pay for the difference in cost to run it between when I bought it and the fix, and then a payment each year after that for 14 years total (the estimated life of the fridge) since the fix still doesn't make it as efficient as the original sticker on the fridge when I bought it. Unfortunately, by cashing their first check, you give up your right to sue them about the poor product.

I had my appliance repair replace the compressor relay with a booster relay kit (total cost $141.00 including parts). That solved the problem until 4/13/09, when the same issue began again. I called my appliance repair to address the problem. However, while I was reading all of the postings about compressor problems with Amana refrigerators, my refrigerator shorted out and blew the GFCI breaker in my breaker panel. The fridge is now dead. After reading all that I have, I most likely will not invest any more money into this appliance and will be shopping for a new fridge (not a Maytag owned brand!).

Again, they left without checking to make sure that this refrigerator did not do the same thing. Well 5 minutes after they left, I did as I was told and ran the 2 gallons of water. By the time I finished, there was as much water on the floor as there was in the container. I immediately tried to get Jay by phone, but the number he gave me was an automated number and that presented a problem. The system went as far as telling me to take the refrigerator to the nearest appliance center for service. OMG, I could not believe what I was hearing. I kept trying to contact someone and finally got a human voice, who said they would have the delivery guys to return.

The delivery guy told me they would have to bring me a new refrigerator, but the lady he talked to told him she would like to send a repairman to check the refrigerator to see if it was something fixable first. Well at this time, I feel like I am paying for a damaged product. This is not satisfactory at all. The refrigerator cost too much and my greatest fear is this will be an ongoing problem. I feel that I need to be compensated for the inconvenience this has caused me. The water was turned off, so I have no water or ice in the refrigerator.

Called the local Sears store cust service manager and found out what the correct model number was but I still had to go through home delivery to schedule an even exchange. Called local Sears again to talk to a sales person and confirm the model number was correct which they said they couldn't tell if it was left opening. Went to Sears web page, looked up the model and at the very bottom of specifications, it showed left opening. Notified the sales folks of their lack of IQ points and that the information was right on the web page. Again scheduled a service visit with the new model and am waiting for Sears to strike out again. Most people would have given up long ago, but I figure I have extracted a pound of flesh from Sears and am satisfied that they now know how screwed up their actions have been.

A couple of days ago, my ice maker and dispenser stopped working and of course, I did not seek Sears because just for them to come and check what was wrong would have cost me, so I proceeded to contact a friend who knows about the workings of a fridge and to my surprise, when he removed the motor of the ice dispenser, it was all taped up with electrical black tape, as if it was put together from the get go. I contacted Sears and they are telling me that I could have renewed my warranty, but what does that have to do with a warranty? They sold me a so-called new fridge with old parts. I have never had that fridge serviced by anyone but by Sears employees for the first year and that was it. What should I do in a case like this? Because Sears being the big company that they are, can come up with all kinds of excuses.

Then he got off the phone and told me Sears would probably have to replace the appliance because it appeared there was a problem which he had never seen before and was a manufacturer's defect. Next the repairman received a call back from Sears Tech Service and told me the icemaker was NOT able to be repaired and there was nothing they can do to help me. Surprisingly he also informed me that the refrigerator is a quote "safety hazard" due to an "open neutral circuit" and that it is a "fire hazard". I paid over $2500.00 for the fridge alone along with several other Kenmore appliances. By rational and conservative estimate, a refrigerator including all its features should have a useful life longer than 4-5 years...

I stayed on the phone for several hours with Sears customer service people today with no resolution and long delays. The repairman left my icemaker disassembled on the counter in a box he found in his van...Not sure if my credit card used to schedule the repair will be charged for the repair attempt (I guess I will find this out in the days to come)...Note the repairman did not even leave a slip or anything to record his visit. He just left and the icemaker remains in pieces in a box. I am really disappointed with Sears. I expect to be treated better as a customer. It seems that there is no real goodwill attempt by Sears although they did offer a $100.00 coupon toward a new refrigerator (refused).

I have purchased many things from Sears over the years and have spent thousands of dollars in their stores, and if this is how customers are treated when products don’t meet a reasonable level of quality and performance, I will shop elsewhere and so will my entire family. This far I would not recommend Sears for anything. And I will make sure to share my personal experience with anyone I know who plans to buy appliances if I do not get an appropriate response. I could understand if the fridge was 10 -15 years old…but 4.5 years is just not long enough for a top-of-the-line fridge to be fully functional. And then for it to be deemed NOT REPAIRABLE...

I expect Sears to replace my refrigerator (or at bare minimum fair value toward replacement) since it is a "safety hazard" according to the Sears repairman and the Sears Tech Center the Sears repairman called during his repair attempt. I expect to hear back from Sears and will not give up until I am satisfied that I was treated fairly. This can be resolved very simply if someone with decision making power and a little common sense will review the situation. I am not asking for something for nothing here, but I am asking for Sears to stand behind the product it sells. And then, Sears should be responsible for the product it sells. Therefore Sears should take up the issue with the manufacturers it contracts with, markets and sells products for. Note, I have yet to find a way to get a phone number for Kenmore so in my mind Kenmore = Sears.

When the 2nd refrigerator came, it had a large dent on the side of it. I told the delivery driver I did not want this refrigerator. He then called the warehouse and they told him the item was discontinued. At this point, I was not a happy camper, so the next day I went to Sears to speak with an associate. When I arrived, I asked for the manager - he was not there. I also asked for the assistant manager - he was not there. So, I got the individual who was 3rd in command involved. They ended up giving me a $150 credit and re-ordered another refrigerator.

The 3rd delivery attempt never happened. No one from the delivery department called me to inform me of any issues. 15 minutes after the delivery, I was at Sears demanding to speak to a manager. I was introduced to the Asst. Manager and he credited me with a $250 and ordered another refrigerator. As I came to find out, this item was damaged as well.

On the 4th delivery attempt, the driver called me to inform me the item was damaged once again. I told him to not even bother bringing the refrigerator at this point because I did not want a damaged refrigerator. I then called the National Customer Service line and was told this issue of 4 attempted deliveries would be escalated to the Store Manager and to expect a phone call within 1-2 business days. Well, it is now 4 days from the time of that promise and I still have not spoken to the Store manager. It is now January 12 (remember, I ordered this refrigerator on Dec. 1) and I still do not have the correct item.

United States of America is suffering total economic collapse because of practices of blatant lying and misrepresentation of product and service used only to steal hard earned money from formerly trusting Canadian and American people like me.

I went to the Sears store where I purchased the refrigerator. I explained my problem and when I mentioned that it was in the garage, he got a funny look and explained to me that the freezer shuts off if it reaches below 55 degrees. WHAT? It notes in the manual not to use the appliance in a location below 55 degrees but does not say anything about it shutting off. I have NEVER heard of a freezer shutting off and with the cold weather across the nation this year - who would have thought?????

At the time of purchase I told the salesman/owner it was going into the garage and when I reminded the owner of this, his comment was, "Well that was in August when it was hot. I didn't think about this issue." He gave me the Sears repair number to call to make sure there wasn't a problem with the refrigerator since it is still under the 1-year warranty. I contacted the 1-800 number and was scheduled for an appointment on January 12 to check out the refrigerator and was told I should have been told to purchase an insulation kit. He told me to save all the wrappings of what I had lost and he gave me another 1-800 # to call for the $250 replacement. I went out and went through the garbage to retrieve all the wrappings and then called the number. The woman I talked to informed me I have no recourse as I did not purchase the replacement warranty.

So now to rephrase - I purchased a new refrigerator and told them it would go into the garage. I was not told I should purchase the insulation kit, nor that the freezer would shut off (and this isn't mentioned ANYWHERE in the manual). I have been told it MAY be the refrigerator but also MAY NOT and that I have no recourse because I bought the refrigerator but did not purchase the insulation kit nor the suggested replacement policy. I am very upset because of how much I lost - I have just gone through a divorce and this was a quarter of beef... I don't have money to throw away! I have NEVER heard of a freezer shutting off in the cold nor has anyone I have talked to. I am ready to go to the local news media with this information that is not published anywhere and if I do not get a response back, I will do that!

1/3, Freezer delivered but had dents in the side, took $110 Sears gift card in exchange of dent damage. After driver left removed tape from key area and found a large dent on the key hole. Scheduled exchange for 1/5. 1/3, Refrigerator delivered but painted over scratches found in door! How can LG/Sears sell a product that has touch up paint over two large scratches?! Do you think someone wouldn't care? Exchange scheduled for 1/5. 1/3, talked to Latoya who appears very helpful. She confirmed the reschedule items for 1/5 and also ordered a pink & shrink (?) which means they will inspect and shrink wrap each item prior to delivery. If items are damaged we would get a call. She was to transfer me to a supervisor Diana. Diana promised my delivery would be after 4 PM on 1/5.

1/4 - 6 PM, I got a phone call stating the system automatically scheduled for delivery between 12:30 and 2:30 on 1/5. What happened to the after 4 PM promise? I called a delivery specialist and was told no matter what the supervisor said my times could not be changed. I asked to speak to a supervisor. The delivery specialist told me that a supervisor would just tell me the same thing. I again asked to speak to a supervisor. After 10 minutes of arguing about getting me a supervisor, she said she would get one, and then I went back into the waiting queue, only to be picked up by another delivery specialist 15 minutes later. I finally did get to talk to a supervisor, and he said he would e-mail the warehouse to move my delivery to the last stop of the day.

1/5, Driver called at 11:30 AM and said he is 30 minutes out. I explained that I was to be the last stop, and he basically told me thats' not how it works. I explained that I talked to a supervisor and that it was to happen. He got an attitude and told me to call delivery to reschedule. I called and rescheduled the delivery for Tuesday 1/6. Hoping to get a later delivery slot. At 6 PM we got an automated call that delivery was scheduled for 11 AM. Wife talked to another delivery specialist and he said he was sorry, and that he would definitely schedule the delivery to be the last stop.

1/6 - My wife called off work for this delivery, since she was certain delivery would screw it up anyways, which they did. They arrived at the house at 11 AM. They only brought the refrigerator, no freezer! At least this time the refrigerator wasn't dented, scratched or mangled in any way. Wife talked to a delivery specialist supervisor AGAIN to ask about the freezer. We again asked for late delivery, and again were promised, and again got a phone call at 6 PM stating a delivery time in early AM. Instead of fighting and getting empty promises I told my wife that I would make arrangements with my office to get there if they would give me an hour lead time.

1/7 Finally got my freezer at 11 AM, no late delivery of course, as was requested. It was not pink & shrunk (?) as requested. As of 1/7, this was the sixth scheduled delivery date. Both items had to be returned twice due to dents, scratches. There was a ton of broken promises, both with numerous delivery times, pink & shrink, etc. There was the sneakiness of Sears & LG trying to pass damaged product as new. I was on hold with customer service for a total of 10 hours relating to at least 7 calls. I was passed around within the Sears customer service line to many different people. Many customer service individuals were rude, with two of them telling me I couldn't talk to a delivery specialist supervisor. I tried to remain civil in discussions, but resorted to anger when this happened, and then finally got to talk to a supervisor. If this is what you call good customer service, no thanks. I'll buy my products elsewhere.

Sears does not put a priority on freezers and I was told Sears DOESN'T like complaints to consumers nor the Fair trade Commission! I want my money back, I do not want another Sears product. My scheduled appointment in September, the Technician canceled saying that he received a page the appliance was working - this was at 4:45 on Sept.17, 2008. I had been waiting since 1pm! The next appointment was Sept. 27,2008. I lost a FULL freezer of food due to spoilage! Sears does not give any priority to customers who are waiting for repairs or parts or who are still have repair issues!

The receipts that are given are very poor, due to lack of ink and fade very quickly. I have made several phone calls to corporate office. It has not helped.

I am fed up with dealing with the repair service people. My dishwasher is black and has a fade mark as if it was steamed. I had the repair service look at it so I could be repaired. I was told that it was cosmetic. I said from day one. Not a brand new item. Nothing was ever done to repair it. So I have to look at my new dishwasher with a fade mark on it. My microwave door face and the panel display if made of like a black plastic sheet that is so scratched up, it looks awful. My stove top range is another disaster. I purchased extra covers that go over the burner and lay on the stove to protect the underneath part. These trays are so faded that they look gray instead of shiny black. Like the rest of the stove. The oven door is I have no other words to use but a mess. I don't even know how to describe it.

The glass part is dirty but you can't get to it to clean it. It looks like it is inside the glass. The over door is not hung right. There is a gap between the broiler top and the oven top and on the inside of the oven the bottom tray does not lay right. The tech told me that it is suppose to look like that. I said I don't think so. I told him that I went to Sears to the exact model that I purchased look inside to see if I looked my stove. What do you know that tray laid perfect and not like mine. He said well no one will see it. Again I said on a new stove. He did nothing. My front load washer. What a joke. I wish I would have never bought it. In fact I go to the laundry mat. Though at home sits a new washer and dryer. I have had the techs out countless times. My dryer takes forever to dry the clothes. I was told my ducts must be clogged. I had them cleaned. I replaced the dryer vent. My clothes still take way too long to dry.

The washer does not get my laundry clean. The door always smells. The washers leaks at the bottom. The techs told me I put too much clothes in. According to them you can only fill the tub less than 1/2 of the inside. Though the manual says that the washer is heavy duty can even wash comforters. Large loads. So the manual lies. Why buy the machine. One last item during one of my service calls on of the techs chip my floor tile while repairing my dryer. My washer and dryer are inside my house in a laundry closet. So in order to service the dryer he pulled the dryer forward and let it lean on my tile which cracked it from the weight or may be he dropped one of his tools. Either way some damaged my tile. Thank you very much for your time. I would like to say that I am 53 years old and have been on taking care of my family by myself for 17 yrs. It was a very big step for me to take when I decided on buying myself new appliances. Needless to say, Sears has let me down. Very disappointed.

At the date of service, the technician explained that unit is working fine & there are no issues with it. On 10/6/08 the same problem re surfaced, I turned the unit off & turned it back on that did not help. This was the recommendation given by customer service on my first incident. I put a call on 10/7/2008 requesting service from Sears & spoke to Bertta since the product is under warranty by Sears, I was told the earliest they can have someone to check the appliance is 10/20/2008. I told her to keep the appointment while I will be discussing this with the store I purchase the appliance from.

I called LG the manufacture of the appliance & spoke to Sam at ext. ** & mentioned that I need to talk to the store where I purchased the appliance to see the return policy if I can get it replaced, because Sears has an agreement with LG to service the appliance. I believe this kind of service is not acceptable form any outlet regardless of their size. The inconvenient of having to throw away some of the food because of failure to adequately provide acceptable service and not offering the customer service they promise is misleading and should be stopped. I will continue to work with the store to see if I can resolve this issue without escalating the matter any further. Your help & advice to put an end to this kind of business is greatly appreciated.

We called Sears. A repairman was sent out. He said the parts that were not operating were all under the 5 year warranty but would have to order the parts. A second appointment was scheduled. After working approximately three hours, installing all the parts, etc., he attempted to reload the refrigerant but could not, as there is a tube inside the wall of the refrigerator that is not accessible. THE REPAIRMAN CANNOT ACCESS THE FAULTY TUBE, which is apparently not covered under warranty.

While on the phone for 2 hours with Sears, getting tossed back and forth from department to department, I opened the refrigerator and noticed that now, the plastic cover was melting from the intense heat. Also, the entire lighting attachment was pulling away from the top of the refrigerator. I had to get an oven mitt to unscrew the 2 bulbs. The temperature was so intense that the oven mitt was smoking! The sockets where the bulbs attach are brown and burnt.

Because my unit is over a year old, Sears of course will have nothing to do with taking care of the repairs. Put me through to One Source dept. and their solution was to offer me a gift card for $100 towards the purchase of a new refrigerator! I honestly had to ask if she was joking!

However, they were quick to offer me their $250 one year warranty that covers only up to $500 in repairs.

Sears needs to stand behind their products (not to mention the fact that their customer service stinks!). I only purchased new appliances from Sears because my past purchases lasted over 20 years. Should a $2500 refrigerator really be having such problems in less than 2 years? What else could it be other than the manufacturer's problem? Why should I have to pay even more for something that is obviously a known problem?

Please don't buy appliances from Sears! They're NOT what they used to be...just more expensive!

One associate at the warranty center told me that every one there was a manger when I asked to speak to her manager. Another told me I was covered for the food loss only to find out that after calling the number shge gave me I am not covered. I was finally offered a dorm size fridge as a loaner but it was on the third day after everything was ruined. Another associate at the warranty center had the nerve to tell me that if it had happened only a month before that I could have exchanged it with no issue. During the first call I was told it would be one week before anyone would even come and look at it, so I called back and told them this would not work I have to feed my children. He out me on hold and after 5 minutes got back on and told me someone would be out that day between 1-5 after waiting until 5 and not hearing anything I calle dback and was told that there is not record of anyone telling me this.

When I called back to complain about the associate giving me false info about food reimbursement I was told there was no record of that. I bought a new refigerator had I known it was defective I would not have bought it, had I knownw I was going to have so much issue if something went wrong I would not have purchased form Sears and had I been told in the begingin that if something happened and my food was lost i would not have been compensated i would have bought the extended sevice plan.

I am stuck with no food or milk in my home for my two children a four year old and 11 month old. I have a pounding headache and have become physically sick to my stomach over the whole situation.

I contacted Sears and because the ticket was opened for the leak they basically would not come out on an emergency basis to repair the outage. They said they would not come out until the scheduled time to repair the water dispenser, which is on September 30. That is 15 days without arefrigerator, living out of 2 coolers. I said I would get it repaired by a third party and was told that they would not reimurse me even though they declined to send someone out. THey had also given me the impression that they would not reimburse our food loss even thoough the warranty specifys up to $250.00 is reimbursed.

I believe this is a failure to provide the specified and implied services in a timely matter to satisfy the consumer need. Sears does not seem to care about the customer and this is apparent in their loss of customers. Loss of in excess of $250.00 in food, potential loss of meds if not kept cold.

The repair man comes on the date stated and he decides because the refrigerator is cold that it was not the compressor it is just ice build up in the freezer blocking the air to the refrigerator. The following week I call again that my refrigerator is not working again it gets cold and hot. I asked if they could send someone when the the refrigerator is hot so they can see the problem first hand. But Customer Service said they were unable to send anyone until the following week. The following week a representative came and said that it was the thermostate so he changed that and the motor. He said this would do it.

It was good for a week then it happen again. The refrigerator got hot again I lost food. I called Customer Service and they sent a representative the following week. When he arrived it was the same person that was there the a few weeks before. He said he was going to order 3 parts. The parts came in I called to reschedule a representative to install the parts. Again I was asked to wait another week for a repair man to come and install these parts. Finally a week later a repair man came and he said he was sorry but could not install the parts because they were ordered incorrectly. The parts were not for my refrigerator. He said he would order the correct parts and I was to schedule with Customer Service for an installation date. As usual they told me they would schedule me when the parts arrived however, the parts needed for my refrigerator were hard to obtain and it was going to take 5 days to locate the parts.

Now, I have been without a refirgerator for a month. They said the only solution would be for me to rent a refrigerator and Sears would pay. However, if the rental company rents the appliance for a month and the parts come in before, I have to be responsible for the additional time utilized. Well the parts came in on Saturday, and when I called to reschedule I have to wait until the 30th to have someone install them and there is still that doubt that they may not work. This is incredable, I have been living without a refrigerator for over a month. Not including all the times without a refrigerator since June. And, Keeping my parishibles in a cooler and this is the best they can do?

I have had five visits from Sears repairmen and not one has been able to correct the problem.This will take us to 7 weeks without a refrigerator. This does not include the previous times called. I have lost meat, lunch meat, butter, milk, cheese, fruit, vegetables, ect. The frustrations of having to frequently call and the waiting and wondering if anyone is going to hear me? Plus the numerous times I have taken time off to meet the repairman.

Lost food and a bill from Sears yet to be determined.

Food had to be removed from the refrigerator. Light bulbs had to be removed as there was a fear of a fire starting. The first problem of the noise is what prompted us to call sears when the refrigerator was about 7 months old. They said they had no record of us purchasing the refrigerator. Since the manual said that it was normal for it to make unusual noises, we lived with it. Finally it shut off. That was at about 13 months old.

When we called sears, they said we were past our warrantee. When I asked why they originally said they had no record of us having this appliance, they said it was because we purchased it on line and doesn't show up in their records. Isn't this all one company, in store, on line, what's the difference. We were told that based on our description, it will cost in excess of $500.00 to repair. Based on what I have been reading from other consumers, this problem is not going away. This is a manufacture defect that should be addressed by sears and LG.

Turns out they had keypunced my cell number incorrect! They told me they would send someone out tomorrow--why should I believe them. 3 days and still no service guy---crazy! I'm going with a local repair shop that I just called and they will send a tech out in less than 2 hours and their fee is $15 cheaper than Sears!

3 days of no refrigerator. Lost over $100 in food. Had to buy ice to store current food in a cooler. Not to mention loss of my time spent waiting and no one ever showed up.

And again it went out 7/20/08 they made it here by 7/24/08 this time it was the fan. And this time I left everything in the refrigerator for the tech to see except for the milk and biscuits they was stinking and the biscuits blew up but I showed him everything like they said to do and now 2 months later the tech didn't submit a claim for me for food loss and they said I needed to make a copy of the food I lost, that was nearly 3 months ago. I told them to get ahold of the tech and they said they couldn't do that. I'm tired of getting the run-around I can tell you one thing it will be my last appliance I buy from Sears and believe me I have bought alot from them.

I'm out of about $150.00 of food loss

The repair person arrived and told me that the part could be on back order for up to 6 weeks, but he had no way of knowing. I denied repairs because my daughter has dietary restrictions and we would need a working refrigerator sonner than that. He seemed like he wanted to get in and out of the house as quickly as possible (He arrived at 7:45am and was gone by 8am. My actual arrival time was scheduled for 8am). I called follow up on case # on 9/14/08. However, when I asked, where do we go from here I was transfered 7+ times, disconnected 4 times and every person I talked to gave me a slightly different answer.

One individual stated that my refrigerator was going to be picked up the next morning and my Sears card was going to be reimbursed the full cost of the refrigerator after pick up occurs. Another individual stated that I would be compensated in full for repairs, but only repairs. And, lastly one individual stated that they would only take care of repairs up to $250.00. I spent over 2 hours on the phone being ping-ponged from one individal to another. The last individual I spoke with stated that if the repair person had taken 10 extra minutes, he could have checked to see the exact date of delivery and I could have made sure my daughter was taken care of.

At this point, I feel devalued as a customer and person. 4 hours on the phone using cell phone. $1500+ in refrigerators that have died early that cannot be recovered

I feel that a seal must be defected for this to happen

When the service technician came out to inspect, he found that the compressor quite working on the unit. I contacted Sears, but because I had not purchased the extended warranty and the manufacturer's warranty had run out last year, they would not do anything about the refrigerator. I cannot believe that a refrigerator over $1,000 did not last beyond 6 years. Further, I cannot believe that Sears would not back up the merchandise that they were selling, regardless of warranties.

The consequence is the $200 bill for a service technician to come out, plus the projected $1,200 I will have to spend to purchase a comparable size unit that will replace the unit, which should have lasted for at least another 5 to 10 years, or beyond.

I find the 5 day wait for a repairman excessive esp since a family of 7 can't be without a refrigerator for well over 5 days in a row. the refrigerator is under warranty (which sears acknowlodges) - it is only about 6 months old

Food thrown away that was purchased for Labor day weekend at a cost of who knows how much, a refrigerator that does not work, a potential to have a repairman have to come out at a cost of at least 2 hundred dollars and an extremely frustrated family.

I'm 63 years old and have never heard of such a thing happening. The open door alarn was on and working when my daughter (age 36) discovered at 6:00 am before going to work. I didn't go to bed until 1:00am that morning and would have heard the door alarm if they were open. The fact that I can't get to talk to a real repair person makes your service dept. almost useless.

Thelight fixture isdeformed from the heat, wehave no light in the refrigerator, The only way to get them to turn off was to unscrew the light bulbs. This probably danagerous. I will always wonder if my refrigertor might start a fire, which I never considered before. I bought new refrigerator so I wouldn't have to worry about problems for another 10 or fifteen years. I'm very unhappy about this.

I asked him if he knew of this problem, told me i was only one.. told me i needed new circuit board, control box, cover etc and would cost me over $550.00, now after searching on web, wow, this is a product liability case, LG, Sears are knowingly selling hazardous, defectve appliances. this danger was aware of before my purchase, why wasn't a notice sent to all, the consumer must be protected, this a built in flaw in design that is causing fires in homes ! called sear complaints, no response. this is a Class Action suit. the tech's are trained to get more money for the vendors, not protect the consumer!my problems mirror the others listed.