Sears Refrigerators Reviews

I bought model 78402 (795.78402.800) from Sears on 5/28/2008 for $2103.87. I did not buy an extended warranty because I had faith in this Sears product. On 10/01/2009 the water filter burst and I had $6691.67 worth of damage to my wood floors. I called Sears and they said it was out of warranty, too bad. On 10/01/2010 I had the plastic water line going to the refrigerator burst, causing $11,805.21 in damage. Again, I called Sears. The line was replaced by a stainless steel line. On 8/22/2016 I woke up to another flood. This time it was the cheap plastic line that comes from the icemaker/filter, in the back of the refrigerator. It had cracked and burst and has destroyed the floors, the walls, and cabinets/base. I have not gotten the estimate for repairs yet. This refrigerator is made by LG although it says Kenmore on it, I am told. This is ridiculous.

No more Sears after buying a new refrigerator from them for $584 last year that stopped working 81 days after the 1 year warranty expired. The design is as bad as the operating system. When a person bends down to get something out of the lower shelf and then raises up, the freezer handles protrudes so far out from the refrigerator that you can knock yourself out after hitting it with your head. It constantly leaks water into the vegetable bins and the floor with ice forming in the top of the freezer unit. You have to check the freezer door every time after closing the bigger door to make sure that it is closed. Air from closing the bigger door pushes the freezer door open just enough to break the seal. Call Sears for a repairman and maybe they can be there in 4 days while all of your food is rotting.

Have a 3 1/2 year old frig which is on the 2nd fix. First was a new ice maker and now just recently, a leak developing on the floor, left of the door. Customer service was a joke in helping me with any of this and now I probably will be looking at another big bill on new appliances. We had just bought new from Sears a new fridge, new stove, a new dishwasher, a new washer, a new dryer and now with this attitude and results, Sears is off my list of shopping forever.

I bought a Kenmore refrigerator and also they sold me a water filter with the fridge. I don't use the filter so I can bring back to Sears. They refused to give me credit back even I do not touch the filter. I would not buy anything from Sears. They the Ripoff Co. even for $10.99.

They always say "you get what you pay for." Not true with the expensive Elite Kenmore. You actually get a bunch of garbage backed by an even worse company. I saved for a while to get my dream fridge. Problems started literally 1 week before the 1 year warranty was up. They offered an extended warranty for 1 year that cost 35% of the cost of the fridge - that's right - more than 1/3 of the cost. I couldn't afford. $400 repair 2nd year. 3rd year anniversary (they happily told me on the phone with Sear) - literally just DIED. Dead. lost all the food.

My husband and I spent $1500 on a Kenmore Fridge in May 2015. The warranty expired in May 2016 and now we are having issues with. SEARS will not stand by the product and honor the warranty at all. They are trying to charge $100 just to come out and look at it and then want us to pay for any parts needed. The warranty has only been expired two months when we started complaining and they don't care. I requested that the matter get escalated and I was advised that someone would contact me in 24 hours. TWO WEEKS later they called my house and advised my husband that there is nothing they are willing to do and for us just to make the service appt. Our $1500 Fridge is going to end up costing us $2000 and it is not even two years old. The service people are awful and insensitive.

I purchase a refrigerator from Sears last month. After 2 days delivery I saw lot of dripping water inside. I thought the door not closed properly, but 2 days after that still condensate and start wetting my hardwood floor. I called Sears. Short story, 1 hour later I found the right person to talk with but he just need model # and serial #, which I don't have since I put the refrigerator in my new house 1 hour away from I live. After I got model and serial #, I called them again last Monday, and got repair schedule today (Saturday). Before they said will come between 1pm to 5pm. But yesterday they change the time between 9am to 1pm.

Took delivery of freezerless $650 refrigerator June 4th. By January, it was no longer cooling. Tried adjusting controls, contacted Sears, eventually got repair Feb. 26th. Told "problem with condenser". In July started not cooling again. Called Sears to ask for replacement of defective refrigerator. Though 2nd breakdown in year, and weeks without proper function, told after speaking to at least six departments "out of warranty" and we should have bought the $300 extended warranty.

DO NOT BUY KENMORE REFRIGERATORS!!! I have been a loyal Sears customer for over 55 years - All of our appliances have always been Sears because they stood behind their products. That's not the case anymore. The products are cheaply made, the service is lousy and the employees just don't seem to care or take pride in what they say or do. My most recent refrigerator purchased in April of 2013, model number 106.6215311, Sears Coldspot stainless steel with top freezer, has had its lower (fresh food) handle replaced 3 times. I paid for two of those replacements at a cost of $60 or more each time. The third time it broke Sears replaced it free. The 4th handle just broke - after just 4 months. This refrigerator is used solely by a 54 year old man who rarely even eats at home.

I bought the refrigerator about 3 years ago. The compressor failed. I called repair service and they said it would be 6 days before they could come out. I told them I had medical supplies and a lot of food in the refrigerator and all she could say was we can be out in 6 days. I asked what could I do to get faster service and she said I could not. She then indicate that I should do whatever I want. So I called another repair place and had a technicians here in 2 hours. He replaced the compressor and the unit is running fine.

I used to buy all Sears appliances. Never ever again. My Kenmore 10670213410 quit defrosting, and hence the refrigerator does not maintain temperature. I called the first of June. Got an appointment 2 weeks later for a four-hour time block. Tech came on June 14th. Did a defrost and a diagnostic fee with no parts replaced, cleared the drain. 1 day later still not defrosting. Called for another appointment. Couldn't get one until June 28th. Technician arrived with no parts on the truck, did a diagnosis and defrosted (another 4-hour time block). Didn't have the part. Made another appointment for July 18th... at least 20 days before the next appointment.

Purchase a Kenmore Elite Refrigerator on 5/25/2016 and on this day 6/15/2016 a technician was called from Sears Home Service and a repairperson was here within an hour. Sears outlet at this point had been informed prior to the service call regarding this refrigerator. The technician performed the test in all areas only to realize it had a Freon problem and the freezer was not getting cold.

Bought refrigerator and it has now gone on the blink twice... in 10 months! No refrigeration for 3 weeks till Sears repair person can get out to see it. 1st time it just needed levelling and I had to pay for 5 min "adjustment".

Didn't realize that at the time of delivery of our new refrigerator and new gas stove that we needed to be a policeman and ask their name and ask to see some ID and maybe even take their picture. Due to the installer piercing the water line, we now have a damaged wood floor and a partial downstairs mold infested finished ceiling. We have a sales receipt from Sears for 5 appliances with installation. One company brought out a dishwasher and microwave unit and installed. Did a great job with no problem. When another delivery and installation company delivered our two refrigerators, one with a ice maker and gas stove, now our problems begin. Neither the water line or gas line were properly connected.

They have so far made 5 trips to our house. The fridge is just hitting 2 years old, and they have been unable to repair it. They will not replace it because it is after all 2 years old. So life expectancy of a Kenmore 70329 is 2 years. You cannot have just any repair person work on it, you are stuck with whoever they send. So far we have spent almost 500 dollars (they charged for first visit and parts only) so that part is nice. But being down without a fridge for well over a month, with 10 days plus between visits is so unacceptable.

We bought this model 795.76202.900 refrigerator P.O.S. (made in Mexico) from Sears and I did not buy the extended warranty since my unsatisfactory past experience with a warranty on a Kenmore washing machine... The cost started at $10.00 then price went to $100.00 later after we had it repaired for minor things, and the repairman said "I'm sorry but I can't fix your machine." This model 795.76202.900 refrigerator's ice maker went bad in less than a year. Sears charges around $200.00 to put in a new one and it went bad again. I suggest that you do not buy any refrigerators from Sears.

I've cut up my Sears credit card and will not set foot into their stores again. Six months ago, I bought and had delivered a top end Kenmore refrigerator, washer and dryer. Delivery people were poorly trained. I took 4 visits before they had all they needed to stack and hook up the washer and dryer. The refrigerator delivery people began to push the fridge into place without hooking up the water. I made them stop and hook it up. I later realized they hadn't made sure it was balanced.

I see I am not the only one... bought all appliances from Sears... fridge has had to be repaired four times since christmas and it is out again. Tech coming tomorrow for the fifth time... I have a heart condition and need my meds and have not had any satisfaction. I just want a new working fridge and they keep giving the runaround. No wonder Sears is in trouble... dealt with Sears for years (I am 80) and cannot begin to tell anyone how frustrated I am. The wasted food is another story.

I purchase a stainless steel refrigerator from Sears in Key West Florida (Searstown). This refrigerator was used in a fully air conditioned home and was cleaned with SS cleaner. After four months small rust spots were noticed on the door panels and on top of the freezer door. I personally talked with the salesman that I placed the order with and he mentioned that they have had problems with that line of refrigerator rusting but not the higher end. I offered to buy a more expensive refrigerator if they took the one I purchased back. He said that he would check with his supervisor. He called me and said the supervisor could not do that and the only way I could exchange the unit was if I had purchased an extended service warranty that covered cosmetics.

In 2009 I purchased a Refrigerator from Sears. Ever since the Thermostat or something goes out on this refrigerator every year around the same time. I decided that I should purchase. A Warranty which I have since I've had the Refrigerator. This year in 2016 Sears and their Service Technicians have reached an all time low. The 1st tech came out when my husband was at home and said "I know they don't expect for me to go behind this Refrigerator." So I called and reported it and rescheduled for another tech to come out. The 2nd tech came out and examined the Refrigerator and discovered it needed a New Thermostats and heater. He then went on his company laptop and ordered the parts that would be delivered to my home by UPS.

After five service trips the past month, my $2500.00, less than 1 year old refrigerator has been declared unrepairable. Now I have been told by the Sears Resolution Hotline there is nothing Sears can do for me. I really do have a hard time believing any major retailer would treat a customer this way.

I ordered a refrigerator and ice maker online from Sears because it stated that if I ordered it when I did that it would be delivered the following Wednesday. Then they called and said they couldn't deliver it until Sat. My tenant had all her food in a cooler and I told them this wasn't acceptable, so they delivered the refrigerator without the ice maker a day later (Thursday) and told me they would bring the ice maker and install it later. The first trip out after that, they were there and discovered they didn't have the ice maker on the truck. Then the next trip they brought the ice maker and left it saying they could not install it. I called Sears Customer Service and they said they would send someone out today Monday (25th) to install the ice maker.

My wife and I purchased a "Kenmore" refrigerator in May of 2013. It was a split door on top with freezer below. We used Consumer Reports reviews to help us pick the right appliance for us. On January 14th the fridge started making a whistling noise. The next morning there was a puddle of water on the floor in front of the refrigerator. Sometime during the night it stopped working and all the items in our freezer were thawing. We quickly transferred as much as we had room for into our camping cooler and bought some ice. We called a local repair guy to come out and he showed up on Tuesday the day after MLK day and he told us that the compressor had stopped working. He could not help us get a new one under warranty so we had to call a certified Sears repair company to honor the warranty. We called that day and the soonest they would come was Friday the 22nd. One week now of living out of a cooler.

Our 2 year, 3 month old Kenmore, Elite, refrigerator lost cooling and freezing. Called on Saturday, January 9th, but could not get a repair tech out until Tuesday, January 12th. He got the compressor to work and said it would take a few hours for the refrig to cool. I checked in a few hours and it was not cooling. Called Sears and they said that the repairman will call back within 30-60 minutes. He did not. I called again and was told he will call back in 30 minutes. He did not. Called a third time. No one called.

We purchase a Kenmore Refrigerator from Sears. A little over two years it broke and we were informed by a technician the repair would be over half of what we originally paid, $1,200.00. I spoke with a number of representatives asking that Sears "make good" and give me a 50% credit toward a new unit. They refused, Sears is selling junk appliances. It seems to me they are making money through selling warranties. I also feel the company as a whole based on the number of conversations I had ranging from floor sales people to corporate executives is they don't care about customer satisfaction. I also feel the company is going downhill fast. I could not recommend Sears to anyone based upon my personal experience. It would not surprise me to see them go belly up in the near future.

We purchased a top of the line freezer from Sears plus an extra service plan with it. 2 years in the alarm was going on daily several times saying the freezer wasn't freezing. We called, a repairman came and 5 minutes later he said the display was bad. He ordered the part to my home. It came and a different person showed to install it. 2nd guy said the insulation in the door was bad. He ordered the parts to our home. He informed us to expect 5 packages. Two packages came. Morning of the appointment Sears calls to confirm the appointment. I explained the technician said 5 parts would be delivered and we only received 2. They said sounds like you have your parts.

We had bought furnace and AC from Sears few years ago, just minor problem as the salesman quote us a unit that we wanted, as the tight space limited that unit shipped in too tight for the technician to work, so the same day the salesman came down with delivery guy, technician and same day they exchanged the different unit and installed it, the exchanged furnace is smaller and cost bit less for us but use a bit more energy, so we fine with that purchase and happy with their service.

I ordered a refrigerator 12/25/2015. The order form stated delivery date 1/5/2015 and furthermore the address was wrong. I called the following week and updated the address and thought everything was fine. I called the 3rd address still had not been updated. So I updated it again. The 5th came and went. I called again and they stated, "It was still in transit and you would get a phone call when it's going to be delivered." I also had to "update" the address again and he tells me, "When you get to the call that it's about to be delivered make sure they have the correct address." So at this point customer service is very suspect to me. As we all know how important refrigerators are, I think not delivering it on the day it's supposed to is a bit much to put up with.

I called sears to order part for an ice bin for Samsung refrigerator. The girl kept insisting that she was doing the right one. I told her several times it was wrong. Then spoke with gentleman who told me deal with it. I could return it they could not cancel it. But I received an email telling me it was canceled and now today I get one that it shipped. I think sears had a sorry customer service team and very rude. I was told to just send it back. I don't think I should have to be bothered with the return because it is their mistake. Plus the order and cancellation was literally 2 mins within each other plus received the cancellation confirmation. I need to find another Samsung dealer. I won't be using them anymore. VERY UPSET.

Our three month old Kenmore refrigerator stopped working on 12/18. They offered my family $80 and said the first available appointment is 1/6/16. When I asked what was I supposed to do about food for Christmas Victoria from Escalations department said that "it's her fault and that's all Sears could do." I was then blamed for not having purchased the "extended warranty". It's now two days before Christmas. My family and I are out hundreds of dollars from the food we purchased for the holidays and Sears has taken no act of recompense for the poor product and even worse warranty.

The Right fridge door closed by itself for 3 years no problem - then one day it would no longer close by itself, and when I manually closed it, if Left door was opened and closed the right door would pop open. Called Sears and tech came and stated all he could do was elevate front of the fridge and hoped gravity would keep door closed. Waste of time - right door still popped open when left door was pushed close. Self google web search found Center Hinge needed to be replaced, which is located on the lower corner of the French door. Here is the part needed for the Right French door. AEH36821902. Don't take lame excuse from Sears that "Nothing else can be done to fix door".

I purchased a refrigerator from Sears in July 2015 and the first issue was they dented and scratched the side of it some time during delivery. The first time it needed to be fixed was in October. It has been leaking some kind of fluid into the refrigerator on the top shelf consistently since then. It is now the end of December and they have spent almost two times as much as I paid for this refrigerator on repairs and it still isn't fixed. I was told they have to replace 4 parts before they'll replace this refrigerator. I let them know I have always purchased their products but this is the last one and will never purchase anything from their stores again. This refrigerator will end up at the dump because when the year warranty is gone I won't put my money into it and the next brand won't come from Sears.

I paid $4,000 for a refrigerator, $500 for the master warranty because "everything" possible was covered. The freezer failed 30 days after delivery (right at holidays time) and I lost standing rib roast, holiday ham and another $600 worth of food. Their most excellent warranty replaced $300. I lost 60% of the food without reimbursement by their "super excellent" warranty. Liars. Cheats. Not even to mention that the $4000 refrigerator failed in 30 days. Geez.

Sears is definitely not the company it use to be. For years, we bought all our major appliances there because 'satisfaction guaranteed' meant something. I purchased a frost free freezer for my 89 year old mother in August 14. When I visited for Thanksgiving that year I noticed Sears had delivered the wrong freezer, they delivered a freezer that was NOT frost free. After much discussion, they exchanged the freezer. I paid a difference in price on 11/14/14. We had a lot of problems getting delivery of the replacement freezer.

I purchased a fridge that I really liked on October 3rd. Then the nightmare started. The first scheduled delivery was cancelled by the delivery company because they were behind schedule. The second delivery, they hauled off my old fridge and brought the new one in. And discovered the hose under the fridge was torn off so they could not hook up the water and ice maker. They left me with the new damaged fridge and no water in the house. I had to hire a handyman to go buy a part to cap off the water line so I could use water in the house. Sears sent a SECOND fridge out the next week. This one had a damaged door so the water line still could not be hooked up. The delivery guys also broke a new solar light I just had installed on my deck. Sears sent out a repairman a week and a half later only to tell me the fridge cannot be repaired and I need a new door.

Kept getting runaround on delivery date. Sales lady that sold it to me was considerate, however she would have lost her commission if I cancelled, which I did. Will not shop there in the future.

I purchased a Sears Kenmore side by side refrigerator and noticed that ice was building up in the door. I called Sears one day after warranty expired and they came out, looked at refrigerator and said there is a problem with my ice maker. One day out of warranty and apparently I'm out of luck. Since then we had a power outage and I came home to a huge puddle of water around my refrigerator. I had just installed wood laminate floors and now my floor is damaged. DO NOT BUY SEARS... Extremely poor customer service. They do not stand by their products.

Two Sears technicians came to correct a water buildup occurring in front door under ice dispenser. Daily I need to wipe dry the area or it will overflow down the door. The service guys suggested to place a napkin in area and change it daily, for there was nothing else to do. Said it is a design issue and that it was not their problem! A 2 year old, $3,300.00 investment that in a short time will have door corrosion. I am truly disappointed with LG design but most of all with Sears selling such product.

Six years ago, I purchased 3 appliances from Sears ELITE collection, and they were absolutely beautiful; Unfortunately, the dishwasher and refrigerator have been nothing but trouble. Repair had to be called 5 times for washer before a repairman who knew what he was doing got it fixed. Now only one of the cycles work. The refrigerator began having trouble more than a year ago. Three times they've come out, and three times didn't fix it.

Sears tech came to our home 5 different times to repair Ice maker put two ice makers in the refrigerator, put a motherboard in and still after 5 five times NO ICE. We asked for a refund. The tech told us it would be 10 working days. It has now been a month and no refund. I would not recommend using Sears. You CAN NOT speak with a local person you have to speak with someone in South America. WHAT A JOKE! DO NOT USE SEARS.

Do yourself a favor and don't buy an appliance from Sears. Had trouble from the onset with the delivery and not honoring sale price. Then trouble with the side by side fridge delivered (food in fridge was freezing solid). Couple Sears tech visits to block the vents between freezer and fridge, then noticed excessive humidity around freezer door causing freeze ups... tech out again, replaced something. Then ice maker stopped working (it had been fine) and still had issues with humidity... tech out again, orders new door.

Sears screwed me out of replacing my refrigerator which was under warranty. I recently returned to my home in Florida to a refrigerator covered in mold, infested with bugs, and with a stench that smelled like a dead body. Horrified, I called Sears and they sent a technician to come take a look. The technician verified that the compressor (the thing that keeps the fridge cold) had broken. So naturally, the food went bad. He then went on to explain that even if the compressor was repaired, the refrigerator would not be safe to use due to the poor condition it was in. He called Sears and told them that the fridge was unrepairable. They told him that due to "protocol" he had to order the parts and do the repair before it could be approved for a replacement.

We purchased a new Kenmore Model 106.51139210 refrigerator on 5-3-14 from SEARS in Roseville, California. We don't have a lot of money so we saved for a year. We spoke with the salesperson about what would be the best for our $1200.00. He explained that Sears only offers top quality and recommended this one because of it's problem free record. We purchased to unit and scheduled the delivery. When Sears showed up to deliver the new refrigerator it was severely damaged. The box was crushed and the top of the refrigerator was crushed. I asked the driver why they didn't check it out before they delivered it due to the damage to the box. He said they are not allowed to. WOW! They scheduled another delivery for 3 or 4 days later, now we have no refrigerator, but they didn't care. The second deliver went without any problems.

My Kenmore elite French door refrigerator with bottom freezer is less than 2 years old. The freezer and ice unit are only as cold as the refrigerator so we called Sears for a service call on Oct 19, 2015. They said the earliest they could come out was Nov 7. As we waited for the 3 weeks the refrigerator doesn't seem to be as cold as it should be... so we call Sears to see if they possibly have anything earlier and they said they could be out on 11-2-15. Ok great!! Well when they didn't show up, we called and they told us we were on the schedule for 12-2-15. We asked what sense it made that we would cancel our appointment for 11-7 and make it for 12-2. Well yes it did seem odd to them and they would certainly reprimand the person who did that. Well I'm not believing them this time. Now I'm looking for an independent repairman.

Bought Kenmore Elite refrigerator, microwave, stove, and dishwasher in Oct 2013. Replaced refrigerator twice plus one service call, two service calls on dishwasher, returned microwave and replaced with hood, one service call on stove. I see what they want to sell, an extended contract. Would be better if they made a quality product!

I requested service on our Kenmore electric range on Sept 30. Soonest could get service was Oct 29. It is now Oct 29, 2:16 pm. Really, 1 month for a repairman. It is not the Lunar landing module, it is an electric oven which probably need a oven heating element. I have been a valued customer of Sears for 53 years. After this experience, I well never shop at Sears again.

Pulled out the crisper drawer and it broke in two. Warranty expired and cost to replace this piece of junk drawer is over $100. This whole machine on the inside is one big piece of JUNK.

I bought a Kenmore refrigerator just under two years ago. It just died. A refrigerator should last more than two years. For the last year, it had been working irregularly. I bought the refrigerator at a dedicated Sears store in Durant Okla., the same store from which I bought an electric lawn mower that melted. (Someone designed it with a motor inside a plastic casing.) I have also had immense trouble scheduling Sears siding installation; the date of installation was impossible to schedule, and they would reschedule it without consulting me. Finally, a Sears electric stove bought in Tulsa was only HALF installed and we had to install it the rest of the way. My current comment is about the refrigerator but I see a pattern here.

I purchased a new refrigerator from Sears in Oct. of 2012. At the same time I purchased a 5-year extended warranty. Since Oct. 2012 Sears or one of their suppliers have delivered to my home no less than 8, yes I said 8 refrigerators. We are talking about $3000.00 refrigerators. The quality of these refrigerators is not the responsibility of Sears, I get that. But I've not had a refrigerator in my home since Oct.of 2012 that has lasted a full year. Several total failures. No compensation for the lost food, although promised by their customer dis-service dept.

I purchased a new Kenmore side by side refrigerator, top loading 5.3 washer/dryer, and a gas-convection range from the Sterling, CO Home Store. First the delivery appt was set to be late in the afternoon, which was not kept causing me another day off my job. Then when they were delivered the gas range was damaged, so I had to take another day off my job to have it delivered.

My four-month old refrigerator's fan went out mid-September (2015). The diagnosis for parts was done over the phone and parts sent to my house. Service was scheduled for 10 days later, to be sure I had the parts. When the repairman came, they had not sent the correct parts. New part was ordered and service rescheduled for 12 days later. However, the part is ON BACKORDER with an approximate availability of November 10. Who knows when it will be installed? In the meantime, I've been advised to RENT a refrigerator. (Seriously?) Sears used to be a trusted name and I've been a loyal Kenmore customer. Not anymore. What happened to customer service?

We bought a Kenmore Elite refrigerator (french doors and bottom double freezer) in December of 2013 and within 6 months, it began showing an error "Er rF" and food started spoiling. We called and a technician came out and changed the rotator fan since it was causing unequal cooling leading to the thermostat/compressor shutting off. It was fixed for a few months.

After two months of purchase, the door broke. They send a tech out to take a look and they said it would take up to 3 weeks to repair. Now they said it would take up to 8 weeks. So the door doesn't close properly & I have to wait till they deliver the door.

We purchased our Sears Kenmore Elite refrigerator in March 2015. On October 12, 2015 I called the Sears Home service department because it was making a very loud noise. They told me to turn off the circuit breaker for 10 minutes, which I did, but that didn't fix the problem. I set up a service appointment for 10/20. On the morning of the 10/13, the refrigerator displayed an "error" message. In addition, the ice maker and water dispenser weren't working and I was worried that it wasn't cooling and freezing properly. Once again, I contacted Sears and was initially told that a technician would come later that day. However, the person I was talking to realized that the refrigerator was still under warranty, immediately transferred me to someone else, who then told me that they couldn't send someone out any earlier than the 20th.

Purchased Refrigerator and Dishwasher in Capitola Sears Store on 9/13. They had to redo the whole order because refrigerator and dishwasher deliveries were incorrect and subsequently I have been overcharged. Also Installation and Delivery are operated by different companies so no one talks to each other. I had to deal with each group separately for Sales, Service, Installation and Delivery. Paid for refrigerator to be installed and they did not bring the parts to install the water and ice maker for the refrigerator. Could not deliver at time of delivery date store had setup. It was not available until 10/8. Requested they would have to deliver with small truck and they did not. Delivery had to carry dishwasher and fridge 1/4 mile and down 180 degree driveway. Couldn't take old refrigerator. Said that it would be taken when the dishwasher was installed on 10/12 and taken away. Dishwasher has been installed but they won't take refrigerator.

8.3.2015 - I found the refrigerator that we wanted to buy thru searsoutlet.com. It was listed as brand new, I called the store manager to confirm its condition. The manager stated that it was such a rare find to be in new condition without a blemish. It arrived with at least 15 dents on the front of it. I called for a refund and they offered a 5% off of another purchase. I didn't know until I got my credit card statement that they would not refund the $212.00 delivery charge. It's not my fault they delivered damage goods. The picture that is attached is only of the bottom. The top 2 doors looked the same as the bottom.

I purchase the Kenmore Elite dishwasher 2 months ago from Sears. Last week dishwasher not working - door is jammed and water not drains. The technician came out took my dishwasher out on my kitchen floor and said my dishwasher need to be replace and left. I call Sears customer service and the lady name ilse # ** said Sears only have 30 days warranty for Kenmore appliances. I need to contact local Sears store where I purchase to submit the complaint. I asked to speak to the manager and she said she is the manager - there is nobody higher than her. If I want I can write complaint letter to the corporation and mail to 3333 Beverly road. Hoffman Estates, IL 60179 and hung up the phone.

For the last 4 months and 6 or more service calls my refrigerator/freezer is still not working! I have no choice to buy a new one from Lowe's! I will never buy another product from Sears!!! I could write a novel about my experience but I'm done with Sears!!! Their store is empty and there's a good reason!!!

I need Sears to fix my refrigerator so they convinced me to buy a home warranty. They called on the day of the repair, said the technician is sick and could not get back for 5 more days. I cancelled my home warranty. Well I attempted to cancel my home warranty. When the phone agent heard I wanted to cancel suddenly she couldn't hear me anymore. But she was pretending not to hear because I would interrupt and they would suddenly stop talking. Then I interrupted again and I called them a bad name and they laughed. People in the background also laugh. Don't buy from Sears. The company is crashing and burning. If I were an employee I would get out. Well it's easy to find another job.

I buy a Samsung fridge on 25 September 2015 but after the delivery it didn't run properly. From its very own 1st day it got cooling problem, light problem, sometimes make a beep voice up to 1 hour. I request you pls just resolve my problem as soon as possible. Call on my number **.

We purchased major appliances from Sears last November. First it started with the delivery problems, the salesman was extremely rude and wrote the order (delivery part) completely wrong, which ended up with us waiting almost 2 months for delivery. The refrigerator was delivered by two salesmen that had no idea about setup. Asked for someone to come out and set it up, the salesman told us he was capable of doing it. Well the ice maker has never worked right, we actually had to buy ice trays and make it. Now the bottom freezer is completely frosted over with water dripping from the refrigerator part into the freezer. Won't hold any kind of temp. And no one can come anytime soon to look at it unless we just want a cleaning. Never again will I buy Kenmore products (this is after having them for 38 years). Too expensive for something that doesn't work.

I bought a Sears Kenmore Bottom Freezer Refrigerator in November 2014, however didn't install into my home until March 2015. I recently had to replace the air and water filters. The air filter was reasonable ($28.00), but was shocked at the cost of a replacement water filter which was $100.00+ with tax and shipping. How can they be so costly? Another way to rip off the consumer. Especially when it needs to be replaced every 6 months or so! This cost should be part of the cost of operating this model refrigerator yearly when considering buying. I did not yet order, but probably will. I did order the replacement air filter, which I HAD to order online, they did not have it stocked in the store (another ripoff to the consumer). They only have 'ship to store' if you use their Parts Direct Option and that is to have them automatically send you a filter every either 3, 6 or 12 months....

I had no problems with the outlet nor the sales lady. It was the delivery/installation that was unacceptable, lack of professionalism. Sears is poorly represented. He came to deliver and pick up broken one, decided he would not take the broken one NOR install the new one. This entire time he decided this on his own without making me aware. He disappeared without any explanation. I spent 3 hours on the phone and they advised he would come back and install. Upon his arrival, he was throwing everything and being rough. I am a single mom and he was very intimidating (name: Leyo spelling?) I felt afraid!!! He then proceeded to leave the connection of ice/water {on the fridge end} leaking.

Water in drain from freezer froze, causing water to flow into bottom of refrigerator. Freezer door didn't fit properly, so frost built up in freezer. First repairman left door alone, did unfreeze the drain line but said it would be a recurring problem. This was end of May, 2015. Drain again froze, water in refrigerator. Second repairman installed a heat probe and adjusted door. Said he couldn't understand why the first repairman hadn't done both. Good so far, but he forgot to turn the refrigerator back on so that freezer of food was spoiled. This was last week. Calls to repair service and Sears got me a lot of apologies, but my request for a refund of one of the service calls resulted in a $65 refund instead of the full amount. And a lot of sympathy for the spoiled food. This will, of course, be the last time I call Sears for repairs and also of course, I will cancel my Sears card.

My 89 year old mother purchased a Sears refrigerator in September 2014. She started having problems with the freezer 3 months ago. The seal on the freezer didn't seem tight and she kept getting moisture in the freezer that turned into drips of ice. She has had 3 separate service calls after waiting for weeks only to continue to have the same problem. The last technician pounded so hard on it that the door is now crooked.

Purchased a $2000 refrigerator on 8/4/14, delivery late by 6 hours. Neither salesperson or I could get a response from the delivery service, would not return phone calls about delivery time. Refrigerator now 13 months old and it dies. Took 5 days to get a tech out. Comes out said compressor gone bad, 7 days to get new one. 7 days later (and now my 2nd vacation day gone) new compressor, he said 24 hrs before I can put food in - check to make sure water bottle in freezer is frozen. 24 hrs later fridge not even cool. Call Sears main service center (where you cannot understand any of the service people), set up appt for 3 days later. Get a call on that day tech is sick and they have no one who can come out. I live between Baltimore and DC, not out in the sticks.

I have been a very loyal Sears customer for the past 40 years having purchased many household appliances, lawnmowers, grills and repair parts, but I must say that I am extremely disappointed with Sears quality of work and customer service since they joined Kmart. Sears no longer stands behind their products and I am a very unhappy customer.

I bought a Sears Kenmore from you maybe 2-3 years ago... Since then the shelves have all broken.. (flimsy plastic strips) Temperature is not worth a crap, as to maintaining, which is very important to me since I store very expensive drugs which have to be maintained at a certain temp. I can't even rate your review because there is nothing less than 0... This product is junk, period. You should definitely make this right or I promise I will bash your products in every way I can.

We purchased a refrigerator earlier this year. And the first time it broke (it was the ice maker that broke in the night and flooded our kitchen and the water got under the floor boards and warped them), they came out to fix it and said it didn't have the right part. So they ordered it, put it in, then it broke again, and they came out 2 weeks late and said it didn't have the right part and hadn't been set up correctly. We got the right part and all seemed to be well until in the evening, one night, the compressor went out. We didn't know till the morning and we lost all our food even the frozen food.

Do not buy appliances from Sears. I bought a line of Kenmore appliances last December. The refrigerator broke last week. After telling me I had to wait until October for a service tech to come out, they finally sent one out today. He told me that my 'fridge is a piece of ** and to sell it' and that the part wouldn't be available until October 7th. After calling customer service they told me they can't do anything and that I would have to wait 3 weeks for the part. I'm currently spending a month without a fridge that I just purchased 9 months ago. So far I've spent over $300 in wasted food and restaurants and that amount will continue to grow. Also, there are tons of reviews for this fridge with the SAME PROBLEM (hence the backordered part). Worst purchase I've ever made and terrible company to deal with.

Kenmore Coldspot side by side refrigerator - purchase approximately 6 months ago. On August 25, 2015 the refrigerator quit cooling and freezing. Repairs could not be done until Sept 15 however after calling another service number they scheduled an appointment within a few days. A thermostat needed to be ordered. 5 more days then call for service again. The soonest appointment is Sept 19. It is not acceptable to have a new refrigerator that takes almost a month to repair! We have purchased Sears appliances over the years and trusted them for a great product and service. This is no longer true. I had asked for our money back so we could purchase from a local dealer who service their products within a day. I am unhappy and at every opportunity will let others know!

After rejecting 3 refrigerators due to damages, we had to wait 3 weeks to obtain delivery on another brand only to be told it would take an additional week and a half. Called Warners' Stellian who can deliver in a week. Will never purchase another item from Sears. Store, IT department, phone system is truly horrible. If I could have, I would have given a score of -5.

In June of 2014 I purchased a side by side counter depth refrigerator since the one I had was finished after several electrical surges and 12 yrs of having it work well. I went where I always buy appliances, Sears!!

Just a very long story about a 5-month-old Kenmore Elite refrigerator that was purchased from Sears. If you have read the other complaints about this product and Sears service department it should come to no surprise that I too have experienced ALL of the same issues as other customers. Let this serve as a warning, stay away from this product!! I am considering a class action lawsuit against Sears and Kenmore! This product and Sears service department must do better for their customers.

Bought a "top-of-the-line", rated "excellent" by Consumer Reports Kenmore Elite French door refrigerator/freezer 06/24/15. By August 12, I had to defrost the freezer in order to keep the door closed. Ice had built up on the metal rail on which the freezer compartment slides. After calling Sears repair and given a big run-around about parts, etc. a Sears repair tech came on Aug. 28. The next morning, frost was still building in the same place. Second call got another Sears tech here on Sept. 2.

From June 30 - present my family and I have been without a refrigerator. The cooling system failed. Our warranty timed out and we knew this when we called to set up an appointment. When the Maintenance man came out the first time on July 14, 2015 we found out that the problem is covered under the manufacturers warranty. We were extremely happy to find out this news. The date is now September 9, 2015 and our refrigerator is still not fixed since the first appointment. They have been here for 5 other appointments since the first. Yesterday they just came out and fixed the fan-scroll, drier, evaporator assembly and a couple other parts. This is not the first time parts were taken out and put in.

We purchased our Elite 3 years ago. From the beginning it has had problems. First it was the ice/water dispenser. We had it repaired only to fail again. We repaired by ourselves. Once this was fixed we started having a loud fan noise. Now the fan does not make noise but we get the ER RF error code. Now we unplug the fridge every time we get the code.. It is the weekend and I cannot get in touch with Sears parts direct. For the price this is a poor product.

I bought a $3,000 refrigerator from Sears and the parts are being discontinued. It's no longer able to be repaired and they just told me "Take it to the dump." That was the extent of their customer service. This refrigerator is only 3 years old. I will never step foot in a Sears or Kmart again.

I bought a brand new floor model Frigidaire about a year ago. As soon as I got it home the LED lights weren't working, so they sent us a new computer. After that the shelves broke, so they sent us new shelves, which are still breaking because they can't hold a gallon of water. The most recent problem I've had with it is that the filter warning came on, so I pulled out the manual and found where the filter goes, and sure enough there wasn't one. When I called Sears to ask about it they told me that if I buy a floor model that's labeled as brand new there might be parts missing. Apparently they take parts off of the floor models and sell them as "brand new." It also included a warranty that doesn't do anything for it because the sale was as is, which I didn't know until now. Basically I bought a used refrigerator being told it was new.

The refrigerator ice maker is awful. The repair technician said, "turn the temp. down, more than the recommended 0". I have put it on -4, it's not better. The frig. has a high pitch noise that wakes us up. The tech scraped ice off the freezer wall and said that causes it. I have to scrape it every month. The frig. does not perform for the price. I have another appointment with Sears service and they only have hour windows 8-5. I have to take off work to be at my house for their convenience. I do have the extended warranty. I paid good money for the Kenmore model 795.70323.310. If you want a great frig. don't get this one. If you need service wait time is over three weeks. Again if you get service You will need to stay home an entire work day.

I bought a fridge freezer from Sears in 2012. The compressor went 13 months into the purchase, luckily we had bought it on a Sears card and it had two years warranty. They replaced the compressor. Jump to today, a year and a half later and the fridge and freezer is leaking bright green liquid and not freezing. Let's be honest, you do not expect the life of a fridge freezer to be 3 years!!! It was $1,200! Do yourselves a favor, read the other reviews on this site and NEVER buy anything from Sears!!!

My refrigerator started to get ice in the bottom and leak. My extended warranty was almost up and I decided to get back the money on the warranties (but it is store coupons, and you have to ask for them) for $400.00. I got a repairman in and he showed me the completely ridiculous duck-mouth rubber valve, a tapered rubber valve which opens when there is excess moisture, but of course it clogs over time. He installed the upgraded, redesigned pipe without this POS valve.

I first called to the Fayetteville store, on Friday, August, 21, 2015, in Crosscreek Mall where we bought the fridge. I told a man, no name given, what was wrong. (Ice machine not working, fridge is NOT cooling, water leaking out under left side of appliance), he was rude, kept interrupting me, telling me it was MY fault! So I said "Ok, I'll clean out the freezer". Didn't help at all!

I ordered a refrigerator online from Sears a few weeks ago. Today was set as the delivery date. Was told it would be between 2:30 and 4:30. When 5:00 rolled around, with no delivery or even the courtesy of a phone call. Called Sears, was told they were running late and they'd be here at 6:00. 7:00, no show, no phone call. Called Sears again, was told I was their next delivery on the list. 2 hours later, I called and told them to cancel my order and my delivery. Hopefully, I'll get my money refunded in 7 to 10 days, but I'm not betting on it. I have never seen such terrible customer service. Why aren't the delivery people required to at least have the courtesy to call the customer, after I sat there waiting for them for 5 1/2 hours? I've been reading reviews online, and apparently I'm only one of hundreds that have had this happen. Why isn't Sears being held accountable? Aren't there laws about the treatment of customers?

I've been having problems with my refrigerator so I reached out to Sears in hoping that they can fix it, given that it is a well-known company. When I initially made the appointment with Sears, I stated that there were three problems with my refrigerator: (1) ice maker not making ice (2) water dispenser not dispensing any water (3) and there was error code SY EF. The technician came out and spent about 15 minutes diagnosing the problems and stated these problems will be fixed by replacing the evaporator fan, which will cost $340.85.

First of all Never, Never, Never buy a Sears product again. I called the Sears Repair center. They gave me a quote to repair our fridge for $500 and they tried to keep selling me a warranty over and over and over and over again. Until I finally told them, not interested. PERIOD. Then repair guy stops by, gives me a quote for $830.82. He told me the service department should not have given me a quote for the repairs. I call back the service department and it got a little heated. They said they cannot do anything for me and they hung up on me when I ask to speak with a manager. The repair guy billed me $95.00 and gave me a coupon to take to buy a new refrigerator at Sears. And I said politely, "No thanks." Now I know why SEARS is going out of business. Have a nice day.

Bought kenmore french door bottom freezer new 3/21/14. Paid cash. 8/16/15 wire in ice maker shorted - out whole fridge stopped working. Called Sears. They could not get me an appointment till September 2. I was without refrigerator. Had to go buy another. No other appliance repair service would look at it.

Our whole experience with the purchase of a refrigerator has been the worst. We will never shop at Sears and will tell everyone we know how bad their customer service and delivery departments are. All we wanted to do was exchange a refrigerator that didn't fit well in our kitchen for a counter depth one. It was a more expensive one, which we were happy to pay the difference on. 16 days, multiple phone calls in 10 of those days, getting the run around and "you should receive a call within 24-48 hours" and still nothing resolved. Not even a new date of when the refrigerator could get picked up! We are still waiting for that phone call to return the item so we can get a new one. Horrible experience to move into a new house and not have a place to store our food and have to constantly call and wait on Sears to do what they are supposed to do!

Had a brand new refrigerator installed by our contractor in our vacation home in January. Cost was 3,814.99. Used it for first time August 8-9 and freezer was not cold enough. Left for a few days. Came back August 13 and entire unit is broken, not cooling. Called last night and twice this morning. They keep saying that their records show it was installed in 2011, which is wrong. They cannot get a repair person out until August 25. Vacation is ruined. I have 18 people coming over in 4 hours and have no fridge. I don't care what the computer says about the warranty. I need the thing fixed today! I suspect the circuit board needs to be replaced. Disaster.

Purchased a Whirlpool Refrigerator, Freezer 9/13 with 5 year service contract. First unit delivered two days from purchase date. Delivery service set in place in kitchen, didn't set it up and left us no manual. Called Sears to complain and they delivered a replacement a week later. Freezer stopped working 6 weeks ago. Contacted them to get service, told a service contract doesn't expedite service. Technician arrived two weeks later only to see what parts were needed. Came back in third week which was supposed to be repaired. Wasn't and had no paperwork showing what work was done and what parts replaced. Called today and got Sears Philippines Customer service who couldn't help me but kept me on hold.

I bought a refrigerator / freezer from you folks about 10 months ago. We noticed in mid July the freezer unit not keeping things as cold as it should and shortly thereafter the ice in the maker melted. My wife called the service number in the 3rd week of July and was told it would be August 17th before a service person could have time to check the on the problem (keep in mind the middle of summer with no freezer ). I called our local Sears store where we bought the unit to tell them of our plight. They were able to intervene and get a person out on August 4th who diagnosed the problem and said someone would be back earliest August 14 and that it would be sometime between 8 am and 12 pm. (Remember, middle of summer, no freezer!)

Now on my 5th visit to get my refrigerator repaired. Scheduling is a nightmare. From when the service technician left my next visit (the earliest available) is 11 days away. From the first visit to now is 6 weeks. We have lost food twice with the temperature going above a safe zone and can't leave for more than a couple of days because the ice maker compartment will cause problems. Every call to Sears ends with a different department being responsible. Last call to the contract group I was on hold for 58 minutes before they answered. That has been typical. I would not recommend buying a protection plan from Sears if you have other options.

I ordered a fridge from Sears in April 2013. The fridge arrived and was dented. It was not a big deal as it was in the back so Sears credited my card for a small refund and I kept the fridge. In late 2013 or early 2014 the shelf for my crisper broke and I made a call to Sears to have it repaired. I had a 1-year warranty on my fridge. They sent me a part in the mail and when it arrived I noticed that the whole shelf was broken and not just the bar that was separating the two crispers. Sears said that they would send out a technician to have a look and order the parts required.

Waiting 2 months on main fridge, compressor's bad again. Tech says they are known for this. This mechanic should be fired. Could have recommended replacement but did not.

I ordered a stainless steel French door refrigerator a month before we needed it because the salesman told me the sale ended the next day. 3 weeks later I saw the refrigerator was on sale for 650.00 less than what I paid so I went in and after much paperwork the extra money was refunded to me. On April 30, 2015 the refrigerator was delivered. It was out of the carton and wrapped in thin plastic. The delivery men said it would not fit through the back door (without measuring), so they carried it clear around to the back door after I told them it would not fit in that way.

Brand new refrigerator developing ice in freezer opening and on door. Sears sent repair man to fix. First time he heated gasket and that was a joke. Second time he replaced it and it is still collecting ice. Runs up my electric bill every month.

Purchased refrigerator. Delivered by truck drivers with little knowledge of product. Had several issues and problems with refrigerator. Called service center and asked to have technician sent. Sent 3 more truck drivers that couldn't help. Called again - was given service appointment in 2 1/2 weeks. Was confirmed 3 days prior and then was cancelled - no technician in area. Been 3 weeks and still getting run-around.

Sears delivered a new freezer Wednesday. It's now Saturday and bread isn't even freezing in it. It's also very hot to touch exterior sides. Called and was told they can't replace til Aug 5 or service til Aug 3... Meanwhile my food spoils. Pay for any food loss, they said they don't do that. I've emailed headquarters, called numbers till I'm exhausted. Sears doesn't stand behind what it sells and they don't care. It's obvious in the way they've handled things. I've asked them to pick up the freezer so I can purchase a new elsewhere. And they can't pick it up until August 5th. Unbelievable. Then they hold my money another 10 business days. I will never shop Sears again.

Just barely 1 yr old, refrig was freezing food and milk in refrig.... called repair. They came and had to order 2 parts (computer board and compressor fan)... Tech came back - wrong part! Tech ordered another part... came back, installed board and fan. Week later freezing vegetables in refrig again... Tech came back and ordered part... Tech came back - wrong part, again! Tech ordered part. During this time period the ice maker stopped making ice, so I had called repair as the tech was coming the next day. So 4 parts have failed but this does not meet their No Lemon Guarantee because I have not had 4 'separate service orders' in 12 months!!!!!! The local Sears has been great to deal with and when they called the Protection Dept for me, they told him that I would have to call... so I did. We are now asking them to come get the thing and we will go elsewhere to purchase, but NOT an LG or at Sears!!

Sears Kenmore Bottom Freezer Refrigerator model 253.70312213. Purchased in 2013, in August 2014 the ice maker quit working. Called Sears Service for repair in November 2014. $600.00 for service and repair. July 2015 the ice maker quit again. Called Sears to see if they warranty parts and service. Was told no we would have to pay for service and parts again.

I purchased a Kenmore Elite Bottom Freezer Refrigerator model# 79574029410 from Sears on 10/31/14. After 6 months I noticed ice forming in the back of the refrigerator and under the pantry drawer. I called for service on 4/23/15. I was told by the technician that the defrost drain will keep getting clogged with ice because this refrigerator has two evaporators to remove the humidity and does not have a heater to melt the ice forming on the coils. He took out 3 buckets of ice. There is no fix and this will be a constant problem with this refrigerator. The technician called LG the manufacturer to inform them of the problem and what the fix would be. I called Sears customer service on 4/24/15 to file a complaint since we paid close to $3,000 and we are dissatisfied with this refrigerator. The case # is **. Called LG corporate on 4/24/15 to voice a complaint but refused to talk to me and was told to call Sears.

I purchased a refrigerator from Sears Outlet at Forest Hill Blvd. I paid for installation and delivery. It was delivered but the guys couldn't hook it up. There was no hose sent. I went and picked one up from the store, and when I got back it didn't fit the wall connection in my house. I called and Sears were supposed to send someone to install the ice maker and water. Nothing at all has happened, and the guy has not returned my phone calls at all. I am sick to death of this lack of service and will never purchase from at Outlet store again. Clearly this is terrible service. I just have a fridge that gets cold, and that is that. I can't read half of the receipt because obviously the paper till roll wasn't inserted right!!!

I order a refrigerator, I told them my measurements. It was delivered, didn't fit. The man took off the floorboards, pushed it halfway to the back wall. Told me he wasn't a plumber so Sears wouldn't let him hook up the water line to the ice and water. I called the nice lady that sold it to me and had reassured it would be a easy and pleasant experience. Due to my husband's health I needed it to be, so she told me to come pick another and it would be fine. Well a month later and not being able to open the freezer door, it's too close to the wall, or even enjoy my ice and water. The new one was to arrive today. Well I haven't received a time or my check for the price difference. Wish me luck people, cause that's what it will take for me to get the easy and pleasant experiences I was promised.

My Kenmore Elite refrigerator started having trouble maintaining temperatures. It was just over 2 1/2 years old. Called for service. It took 10 days to get them out for the first call. The service technician determined it was a bad compressor and order the parts which arrived 3 days later. But Sears won't send out a technician to install it for another 12 days. Assuming it gets repaired then it will have taken 24 days from the time I called to fix a 2 1/2 year old, $3000+ Kenmore "Elite" refrigerator. Good news: covered by warranty. Bad news: Compressor goes out in < 3 years, service takes forever and I have to deal with food out of a cooler for a month.

Dec 3, 2014 we purchased our dream refrigerator. It was large enough to accommodate our huge family and it was beautiful. We took it home and literally had to remove our patio doors to get it in the house. We then had to remove the upper cabinets and reposition them. The work was worth it though or so we thought. A few short months later, in April, we came home from work to a dead refrigerator. We called Sears, they did some troubleshooting over the phone and it started working again. The representative went ahead and dispatched a technician just as a precaution. The next week the technician arrived and checked the unit over, found nothing of consequence and left. Skip forward to June 8, 2015… we again arrive home from work to a dead unit.

Kenmore fridge # 253.7031 I purchased 4/23/2013 has a ice maker issue. A wire like thing is hanging down in the ice container plus a piece of foam with some plastic on it. I took the ice maker out to view the ice cube tray and found it to be cracked. Which I believe is a flaw for it only being a little over 2 years old. I called parts and got a nice lady but she had no idea what I was talking about at first, then she told me to get the tray I had to buy the whole thing at a cost of $110.69. This is just wrong, why can't I buy the tray? I have heard that Sears knows this issue and have made a tray that is more flexible. Can you help me with this? No help, just told the cost with shipping and tax is $72.88, just to replace the ice cube tray I have to buy the whole thing. This is the last time I buy a Sears item. This item cost about $5 - $10, totally nuts.

Ice Maker, not a dispenser, makes ice then quits on several occasions. 6+ repairs by several different repairmen, still does not work. JUST QUITS MAKING ICE!!! Fernandina Beach, Fl. Sears store will not take this refrigerator back and replace until Sears deems it a "dud"! Meantime we paid over $1000+ w/ warranty and we play this game with the store and Sears corporate! Customer satisfaction doesn't exist here!!! "Oh we will send out another repairman"! Need a replacement yesterday!!!

I called repair service. First they said I had no warranty. I said I have proof of purchase. Gave them the date of purchase and charge card. They said "oh yes you do have a warranty. But the refrigerator is not on it." They said I hung up on the girl who took the order and she wasn't finished. I never hung up on the person. Then they asked me for the serial numbers on it. As I was giving it they said "oh yes, we have it. I guess you were right." This took a total of 1:20. Next I explained the hose was leaking beyond the valve which goes downstairs. They said don't worry we cover that. "Are you sure?" I asked. "Of course" he replied.

I bought a refrigerator new. It's not 6 months old and I have had to call them 3 times. The first one supposedly a piece of packing was up in it. The tempter was 65 degrees and would not cool. Now the ice maker went out. (Had family from out of town and a reunion the 4th holidays.) Now the refrigerator is doing the same thing, the tempter is hot again. It will be the 18th to get it fixed.

This encounter with Sears has got to be the worst one yet. I am posting this on behalf of my 85 year old mom. She purchased a new Kenmore refrigerator from sears. On June 9th still under warranty, it began leaking water. Called service number. June 17th over a week later first repairman came but did not fix. Called back. On June 25th 2nd repairman came but did not fix. We went to Sears picked out a new one. Delivered on 6/30. This one would not freeze or cool. Back to Sears on 7/1. Bought more expensive one. Sears said would call in 24 hours to set up delivery. 7/3 48 hrs. still no call. 7/6 back to Sears. Said did not sell this one anymore, pick out another one! 7/7 still no call or refrigerator!

My Sears (freezer on the bottom) refrigerator began leaking water about 16 months after purchase. The repair service provider explained that it was a design defect in that there was no drainage tube connected from the freezer to the evaporation pan. The outlet from the freezer eventually gets clogged with dust and requires installation of a tube to prevent water leakage to the floor.

I am at loss of words for this horrible customer service at Sears. I purchased a Kenmore Elite refrigerator in May 2013. In April of 2015 it stopped cooling completely freezer as well. I called Sears and was told I had to buy the home warranty which said it covers all appliances. Cool got it. $40 a month $60 deductible because otherwise it's a $90 technician visit. Whatever. Technical gets there and tells me it's the compressor, has to order it and it will get mailed and installed when it's here. Second technician comes in, installs it, takes about 3 hours. He seemed clueless but whatever I'm assuming a Sears technician knows what he's doing right? A week later it stops cooling again! Yay throw out all food for the second time! No warnings or anything the tech just told me it should be working. Awesome.

I bought this huge refrigerator and the fan began to make a very loud noise. It took a month for Sears to order the part as if there was only one in the world. I got sass from customer service like "Here I'll give you the part number and you can go find it." He wanted me to do his job! When the repairman got there he said he had 3 of those parts in his truck. Sears is a mess and LG is shoddy. DO NOT SHOP AT SEARS. THEY NO LONGER CARE ABOUT CUSTOMERS. GO TO LOWE'S OR HOME DEPOT. THEY DON'T SELL KENMORE AND DO BETTER REPAIRS.

This expensive refrigerator ($3000) purchased in Dec 2014 and delivered in Jan 2015 has broken twice. The rear panel freezes up and my food has spoiled. I discovered this just last month and called Sears who said the service calls have to be 3 or more to replace the unit. The technicians both times had to use a hair dryer to defrost the ice formed. The first time I was assured it would work and a part was ordered. When the second technician came today he removed the panel to be replaced and again ice had formed. ENOUGH!! I want a replacement. He told me to check for ice forming in the back. What nerve. I called Sears and was dismissed. Do not buy SEARS products. Unfortunately, I have all my appliances from them but now I will tell everyone to stay away. I want a replacement immediately as I do travel and don't want my food spoiled again.

We purchased a Sears side by side refrigerator about 6 months ago. After about 3 months the icemaker dumped water all over the floor and the icemaker stopped working. Called the service dept. and they sent a repairman. About three weeks later he replaced the icemaker. The new icemaker made about 3 batches of ice and then it dumped water on the floor from the tube. The ice normally is dispensed. Called Sears service again. Two weeks later serviceman came again, was going to replace the water valve, but instead found a flaw in design. The top of the door does not properly close to turn the icemaker switch on. He made a cardboard insert and placed it on top of the door inside. Icemaker now works but he wants to order shims to raise the door. Why not manufacture a new cover for the icemaker with a raised center to turn the switch on properly?

I bought a new Kenmore Bottom Mount Refrigerator Model 596.72003016 in February 2013 from my local Sears store in Silver Spring, MD. On June 2, I had a Sears repairman come because water was leaking on the floor. He diagnosed a broken collector piece and replaced it. Total cost -- $251. On Sunday, June 14, I called Sears repair again. The refrigerator was beeping constantly but there was no red light indicating a temperature or door ajar problem. I called Sears repair and they thought it was a "motherboard" problem. They had no available service appointments until 5 days later on June 19.

Our refrigerator stopped working on June 15. On June 16, we had a qualified repairman check it, and, unfortunately, the compressor was blown on an 8-year-old fridge. We did online research and found the best price on the fridge that would work for us at SEARS, BUT we had to wait SEVEN days for delivery. I have three children, and we are keeping a half gallon of milk on ice in a cooler... I can't wait 7 days for a fridge. We had to go elsewhere... luckily LOWES heard our stress... PRICE MATCHED AND DELIVERING IN THE AM. You've lost a customer SEARS... and we're spreading the word.

Kenmore bottom drawer refrigerator: 795.71602.012 - This refrigerator/freezer stopped working after about 2 years. Sears was unable to get a technician out for over a week so we called another repair person. He advised us that the problem was either the compressor or refrigerant but he would not open up the relevant parts of the machine because he was concerned it might void any remaining warranty.

6 month old refrigerator breaking already. Product represented in store as being extremely reliable. Only 6 months old and needs repair. Frost and ice around the pantry shelf. Repair man came Thursday June 10, was here about 10 minutes. Part has to be ordered and repair can't come back till next Wednesday. Have to empty refrigerator and freezer and unplug so repair can work where needed. Please tell me Sears where I put our food.

I purchased a Samsung refrigerator model RF32FMQBSR from Sears in May 2014. After owning the fridge for only 5 months, the icemaker stopped working. I had 8 repair calls with an average wait time of 2 weeks for each. (Each time I had to defrost and empty my fridge and wait 4 hours for service). After the 8th repair call, I requested a brand new fridge...same model. The request was granted, but only after pleading for several hours on the phone. Now after 12 months and 14 days, the fridge and ice maker in the new model have stopped working. Sears and Samsung say I am 14 days out of warranty and will not cover the repairs. I have been a loyal Sears customer for years, but I am disappointed in the number of days required to obtain service. I am disappointed they will not take care of a customer given the situation. I am disappointed in the quality and reliability of this high end and expensive Samsung fridge. Beware.

Ice builds up on the floor of my Sears Kenmore refrigerator freezer, and was informed the refrigerator drain line has frozen and become clogged. I read online that this has happen to many other customers who had a Kenmore refrigerator and it seems this is a big problem with Sears not correcting it. I had the refrigerator for only 5 years and can not believe all the ice build up on the floor of my freezer. Since the warranty is up I know it will cost an arm and a leg to have Sears come over and look at it and I know it will do no good to call and complain to Sears cause they will not do anything since the warranty has expired.

I purchased a refrigerator, range and microwave oven from Sears in Monroe, Ga. in November 2014. The icemaker on refrigerator stopped working April 14, 2015. Called Sears for warranty repair. Was told "we could not repair via phone repair would have to send tech out..." Would be out on 22nd of April. No tech came or called. Called Sears back they advised me there was a computer glitch and that Tech Pro did not get order for repair, but would be out on 29th. Called Tech Pro they advised me they would have to order part and would take about one week to get part. After several calls to Tech Pro they said "would come out on the 22nd of May to repair". On May 22nd a tech from Tech Pro called and said he could not find me by using my zip code 30035, advised him my zip code is 30025.

Purchased refrigerator Oct 2014. Detected freezing in vegetable/fruit drawer in March 2015. Tried changing temp control but continued to freeze vegetables and fruit. Delayed calling for service until returning from scheduled vacation in April. On April 11 refrigerator shut down. Called Sears service center and was advised that service could not be provided until April 21. His only advice was for me to attempt to get some dry ice to keep food cold. I told him this was unsatisfactory and I needed sooner service since I was leaving April 17. He went ahead and scheduled the appointment April 21 even after I informed him that I would not be available. I went ahead and changed the appointment to May 5. The repairman came and found the problem. He scheduled my appointment for May 26 because he had to order the parts which he said would take approximately 10 days and I would not be available until May 25.

Decided to purchase a new refrigerator and went to Sears at West Oaks Mall. For over 20+ years I have purchased all my appliances and lawn equipment, water softeners, pressure washer. You name it we have it. Even every craftsmen tools. Back to the French door refrigerator, after 3 months and 3 weeks the fridge part was at 56 degrees, for 4 weeks I have been extremely sick, vomiting, fever, severe abdominal pain and went to three doctors and 3 emergency rooms. Finally after every cat scan and ultrasound and MRI they could find nothing. But the doctors were scratching their heads, so the only thing I could keep down was crackers and pedialyte. Started to feel better after antibiotics but when I started eating food again from fridge I got sick again.

SEARS, a Refrigerator, delivery people to remove the refrigerator door and broke the water access to the dispenser. I like the model so I requested for a replacement. I was not home when they came to pick it up, my mother let them in and they took it. I waited for replacement, it never came and they keep on billing me. I called the service department and they said they receive it, but they never communicated with their billing department. I was so frustrated with many calls I made, it got to a point that I just ignore their collection letters. Finally after 2 or 3 years, can't remember how long, I got a letter of acknowledgement. I have to reuse my rusted old refrigerator because I do not want to purchase one on top of this unclear billing statements.

We are 6 months past warranty and have a $2600 huge paper weight! Repair man states the fridge doesn't even have original parts and the parts that are on it are damaged. Repair man worked for Sears for over 10 years and says unfortunately they sell damaged "new" appliances all the time! What a joke this is!

We bought a brand new refrigerator. Had it delivered on May 1st. A couple of days later we had to unplug refrigerator to paint behind it. We plugged it back in and set dial at 6 for both freezer and fridge. It was running, however we discover 2 days later, it was not making ice, not freezing and fridge is running at about 48. We had to throw all the food in the freezer and food from fridge. We called for service and they gave us a date almost 2 weeks away! I then called again and told them I don't want this fridge. I want a new replacement. After hanging on the phone for 30 minutes they say they can't deliver new one till May 26th.

It all started out Friday when we finally had our floors finished (hardwood) which included the front room of our house. The process took much longer than we expected being that it was extremely humid the last couple of days in Pittsburgh which caused the floors to dry very slow. Luckily there was a back door straight to our kitchen where we were to have a fridge, stove, and dishwasher installed which didn't have any hardwood floors in between. We didn't think this would be an issue as we measured the doorway and all tight areas to the kitchen and from what we knew there was plenty of room to get all appliances in, and the documentation for the delivery stated they would do whatever they needed to do to get the appliances in the house to our satisfaction (including removing doors from appliances and the house) which would have resulted in plenty of room.

The dispenser switch did no longer switch off, neither water nor ice. I talked to a technical chat person explaining the problem and that person sent me two pictures and asked which switch is it. I had quoted the model number but as the switch is not visible from the outside, the person's guess was as good as mine, having looked at the very blurry schematics available online. So I booked a service call, quoting model number and perceived problem. Gentleman arrived and took the panel off, looked at the same schematics I did and without getting to the switch quoted a faulty switch and a service charge is $216. Mind you it included the switch for $6. Somebody will now come back when the switch is available. Let's just hope it is the switch.

Have always purchased Sears refrigerators and have really like them. Not knowing on the day after Thanksgiving (2014) got up to a fridge that was not working. Called Sears for repair, they couldn't come out for 10 days. It was full of food and I had a house full of company so needed it fixed asap. Called another repair service and they came out that day and fixed the problem. They said the ice had built up and stopped it from cooling. They told me that it should not do this due to the age (2 years old). I called Sears to complain and they said it is not under warranty so they could do nothing. The repair man advised us to get a reading gauge to keep track of the temperature. I put one in the fridge, is set at the recommended 37 - the gauge says it is 40 - but things are freezing in the back.

After the fourth time working on the same problem the repairman takes out the motherboard out and sends it away to be fixed. He tells us that it would be back up and running by the 29th no later. It is now the 5th of May and we call Sears repair and they are saying they have no idea where the part is. We have lost over $1000.00 of food and we still do not have a refrigerator. This is nuts.

I am very dissatisfied with the service I've received concerning a refrigerator purchased during Black Friday which wasn't delivered until almost Christmas. The refrigerator keeps freezing up and forming ice on the outside then stops all together. I purchased an extended warranty and maintenance agreement, another $300 plus. I called a month ago (first week in April) about repairs and the earliest they could give me is today (May 5th). Well I was called last night to say they'd be there no later than 10 AM. At 12:30 PM we received a call to say that the we needed to reschedule.

Sears has sent many different guys to fix my fridge. It has been like 6 times or so since October 2014. The last one on March 6, 2015 a guy came and told me that he was going to defrost some part inside the fridge and I told him so if you actually work on it is supposed to be the 4th time and he told me "yes I am going to do this and if it does not work anymore you call them and give them the serial number and the model number so they can replace the unit." So I call today told them that again it's not working and somehow they deleted the last procedure even though I have my receipt on my hands. Who did it? The lady did not know every time I schedule an appointment takes like a week if I am lucky. I don't know what to do. I feel so worn out. Sears you should close your stores. Go home go to bed and you won't be making people feel like dumb fighting for rights you don't respect!!! SHAME ON YOU SEARS!!!

I writing this to inform you how disgusted I am with lack of responsibility of Sear's technician who is supposed to repair our Fridge on Saturday April 18 between 1:00 PM - 5 PM. Sears called Saturday morning and said the technician had a family emergency and cancelled the appointment. Then they told us the technician will be here on Tuesday 10 AM - 1 PM. The technician showed up around noon time. He said the dehumidifier is not working, ice built up. The Fridge has to thaw before he can service.

My new Kenmore Elite 31cu ft (LG) froze up, no longer keeping food cold. Called service, man came out, determined the motherboard went bad. New board ordered, wait 6 days for next service call (tomorrow) & w/in time frame board will be mailed to my home. Service man tells me to keep fridge unplugged in order to defrost it, and that the ice I see is only what is visible- there is ice buildup in back of housing (not visible).

Bought a Kenmore fridge 2011. On April 8, 2015 compressor making very loud noise. Call the service no, They set the earliest date of omg!!!! Many phone calls, 3 supervisors with no change. Now I already knew the compressor had failed... nothing cooling at all. So this tech shows up 10 days after fridge has failed and tells my wife... "your compressor is bad." No kidding. Now the best part. He can't fix it cause it a sealed system. They have to get authorization from the mfg. Are you kidding me. This required us another phone call to deal with the dip ** at sears. Worst service organization ever. Will step foot in a sears again. Might even call the BBB and state attorney generals office.

Last April, I went to my local Sears store and purchased what I thought was a new Samsung refrigerator. When it was delivered, they were unable to get ice maker to work. After calling, they insisted I set up a repair tech appointment. First visit, he couldn't fix and had to order a new ice maker. Second visit he installed new ice maker. It made ice without rhyme or reason until March when it stopped completely. I called and spoke with ** at customer service who said if the store manager approved, I could get a new one. I went to the store and the store manager would not approve it because it would "cost" her. At this point, I had to have a service tech return for a third time to meet the Lemon Law.

After two months of waiting on Sears to repair my fridge and being told it would be another month before they would get to me, I sold the broken fridge and purchased a new one. I asked for a refund on my home warranty plan I purchased and have heard nothing. I've contacted the home office and the CEO and have heard nothing. Do not purchase a protection plan from Sears. They do not honor it.

I bought a fridge online on February 17th, and they delivered a fridge, on March 6th, that was smaller and less energy efficient than the one I purchased. I was stuck with the incorrect fridge blocking my front door for 2 weeks, and it was only supposed to be 1. They then came by to swap it out with THE SAME INCORRECT FRIDGE. I was assured that they would send the correct one the next week. The next Thursday, I received a call from the warehouse that they were about to send THE SAME INCORRECT FRIDGE, YET AGAIN, and when I asked about who was in charge of keeping the information straight from the sears website to the warehouse database, he said he didn't know and wasn't going to talk to me anymore about it, and he hung up on me.

Background: I have owned what Sears call a Twin set of freezer and refrigerator for close to 15 years mainly due to my family size of seven (7). The first one of these twins was on maintenance contract for more than ten years, at which time (July 2011) the refrigerator was declared not repairable due to unavailability of parts. I went to the store located in the city of Carolina with the technicians report and I was told that Sears was unable to substitute my twins with another set of twins, because they didn’t have an equivalent unit for the price that I originally pay and only one of the units was broken and that they were on separate contracts.

We purchased our Kenmore 74022 refrigerator end of Dec 2014. The refrigerator is not cooling like it should. Called Sears and had a tech come out. He diagnosed the problem as a bad motherboard. The tech was good. But he said he wouldn't be able to fix it for almost 2 weeks. He had to order the part and all. My problem was a brand new refrigerator and I can't use it for 2 weeks, plus the food loss. They don't care and say they are honoring the warranty. But why would I ever buy a product that takes a crap after 3 months?

Expensive LFX319455T LG French Door Fridge/Freezer died! Sears Extended Warranty ($430) was Supposed to call within 48 Hrs. regarding Service Call! It has been 4 Days, 4 phone calls later and no callback whatsoever; Story changes with every call; Fridge is 1 1/2 Yrs old cost: $3000 plus Tax!! (on sale) I tried adding receipt; Won't let me!

I would like everyone out there dealing with a foul sour smell from the ice from your icemaker you can only expect to be told by Sears "it's your problem not ours." I purchased a Kenmore 70322 fridge in April 2014, a month before I moved into my new home. At the same time as it was delivered I had a plumber install an RO system and run a water line to the fridge. I followed all the instructions about throwing out the first ice and running water through the system before using but I noticed a definite smell to the ice (water is fine). I used the water/ice for a month before there was any food in it to "contaminate" the ice so I know that is not the problem.

In 2006, we replaced 5 kitchen appliances, buying new high end KENMORE & GE equipment from Sears. We've had problems with 4 of them, but the KENMORE REFRIGERATOR is the worst by far. Within 1 year of purchasing this brand new unit for around $1,200, a quarter sized rust spot appeared under the water/ice dispenser. The unit was still covered by its original factory warranty, plus we purchased the extended warranty at considerable expense, but despite all this costly 'insurance' coverage Sears would do NOTHING. They had the audacity to tell us that the damage occurred because we "live in a humid climate" (Florida), and that this big rust hole on our new white fridge was "just cosmetic damage" & therefore not covered.

My refrigerator was inconsistently cooling. Freezer would go from -10 to 40 and vice versa. Called Sears. The technicians were good -- no complaints there. My problem is with their business model. They come out, diagnose the problem, then order parts. So a serious appliance issue ends up taking over 2 weeks to resolve.

Don't waste your time purchasing items from Sears, they charge for any and everything and an installation fee for every single item even if purchased together. To top it off, you get an auto 24 hr notice of what time they will arrive for delivery and you get no say in that time frame. Just no consideration for the consumer.

Our new refrigerator was delivered on February 23. It was only wrapped in plastic, not a box. I asked the delivery men why and they said they had to reverse the doors at the warehouse, even though the salesman told me I could order a left-hand door. It was so dirty, I couldn't see it well, but thought there was a dent. They told me don't worry, we can always just replace the door. This was a hard delivery for an apartment over a garage. I tipped the guys $20. They tracked snow through the house (not their fault) and my housekeeper and I had to clean the floors and then the new fridge, and set everything up. Finally, I saw the touched up scratch and called for a new door.

Exactly the same problems as everyone else. In December 2014 my refrigerator was only 7-month old. It started intermittently making a sound that sounds like a motor going out. Got up one day and my freezer had defrosted my food. Called repairman. He came out and since then refrigerator wasn't making the noise. He did tell me I needed to buy the warranty. He said these refrigerator have a lot of problems and sold me a $700.00 warranty.

A week ago my husband and I purchased an expensive refrigerator from Sears. We scheduled our delivery for the following Thursday and asked our salesman two questions: “Will they remove the old fridge to our basement?” Answer: “Yes”; “Will they hook up the ice maker”. Answer: “Yes, as long as you had a previous hookup (we did)”. The delivery men arrived and had no idea about moving the existing fridge. They wouldn't do it, nor would they install the ice maker because our line wasn't copper (we were never told anything about this). They left the new fridge in the garage and were scheduled to return on Saturday.

In 2009 I purchased appliances for my new home from Sears. We chose Kenmore Elite products because of what I knew to be their excellent reputation for lasting long and Sears having superior service. Boy was I wrong on both accounts.