Sears Refrigerators

Highly recommend DO NOT SHOP WITH SEARS. It used to be a trusted company. Not anymore. I've help my parents fight for a new refrigerator for almost a YEAR now. They bought a Frigidaire from Sears. First they had to wait 2 months for delivery that was delayed twice. Once they got the fridge, the freezer constantly iced up and the door wouldn't shut properly. After multiple "repairs" sent out, the last repair man Sears sent determined the freezer door was defective. For the next 4 months we fought to get a new door, when that apparently couldn't be done, Sears said they would replace the Frigidaire. For the next TWO MONTHS my parents were given the back and forth on getting a new fridge delivered.

We bought our Kenmore Elite in 4/2021. We came back from a trip to find water standing in the kitchen. Called Sears Parts and got transferred 5 times. So we had a repairman come out and told us the water valve is bad and Kenmore no longer makes the part and there is NO substitute. The refrigerator Is two years old

This is why Sears is failing. How can you sell a product when the parts are no longer being made. That’s poor customer support. Never ever buy anything from Sears. The model number is 111.72695911.

I've been a Sears customer for 30+ years. Have purchased most of my major appliances from them. The drop in Sears product and service is breathtaking. To illustrate:

I purchased a refrigerator from Sears back in July of 2022. I discovered after a couple months that it was starting to build up ice inside the freezer section of the fridge. I did purchase a protection plan from Sears just in case I had any issues. It took them 2 months to get a technician out to look at it. He said it was a manufacturer defect and he ordered parts. He scheduled a repair appt for a month away. When that appointment date came the technician never showed up or called. It took several months to get another appointment with them and somehow the guy didn’t show up for that one either.

It started off good with the 7 different repairmen. Finally, they determined it couldn't be fixed. They offered a replacement or $$$ (less than enough for replacement). I chose the replacement, they called with a replacement model number. I am 85 and don't use a computer, I verbally accepted it, trusting that they would give me one with correct dimensions. It was brought to our home and the delivery men came in and measured the space and they told me it wouldn't fit. Now Sears Warranty said there is a 35% restocking fee and the replacement value went down over $500.00. I have bought from Sears for years and bought the warranty on everything. Very dissatisfied!!! We are on a fixed income and now we have to pay $950.00 for a replacement plus the warranty $$ to get a new one, that fits. P. ** (Written by my daughter)

I have been dealing with this company for 5 month now, Since August 3 2022. Service is horrible. We have a 5 year warranty on our refrigerator, that was purchased a years ago and six month. Have been trying to get parts & service through their warranty program for over a 5 month. They don’t tell you the truth. They say parts were shipped when they weren’t, say that they’re escalating your case & they don’t, say they’re scheduling service & they don’t, that a supervisor will call you back and they don’t. Today 4 January 2023 still without my refrigerator fix. It's a game to be played and you, the consumer, will lose. Our money for the agreement is wasted. Do not put anything on a Sears protection agreement. The cost is more expensive and you will not get the service.

Have been dealing with a Sears Kenmore fridge that has not been keeping temp since August. Have had a gaggle of repairmen in and out about every two weeks for the last 4 months. Always, it seems something else must be ordered and repaired. They return, do the repair and the fridge works properly on average for about 3-4 days, then the temp starts slowly creeping up to 60-70 degrees. As this is a long term home for medicaid residents, having one of the refrigerators down is a problem.

If you are reading this review, there may still be time. DO NOT CALL SEARS. They will quickly siphon your soul and charge you for it. Then, they will gladly sell you a warranty on your soul so that in the event your soul is siphoned again, you only have to pay the copay. If you have a broken appliance, list it for free on Craigslist and walk away. I was charged $1200 to repair my refrigerator. They gladly took my $1200 and did not repair my refrigerator. It is nearly impossible to contact them and when I do they tell me they do not service my area and will not issue a refund. This company is a disgrace.

Bought this really nice looking Kenmore Elite (French door style with lower part freezer) December 2019 and everything seemed great UNTIL this unit had been running for ALMOST two years, this is when the fun began. One day it stopped cooling, everything in freezer and refrigerator had gone bad by the time we noticed; we travel a lot running a transportation business; so we were not home when it failed. We unplugged everything and began researching and found very unsettling information on the dear old internet about a (LG) Linear compressor from LG used in this Kenmore unit and it fails a lot.

Updated on 10/29/2022: Avoid purchasing anything from Sears, unless you want headaches, frustrations, disappointment, and not getting what you paid for. I purchased a fridge and I still don’t have it. They tried delivering it four times and I have to send it back because it has some type of damage. Customer service Yvette M. ** is nothing but unprofessional and unwilling to help with the issue. I think she could she would cuss me out through email. Very unprofessional at her job and her customer service skills. After 4 attempts to delivery I still don’t have the fridge that I paid for. Don’t let this happen to you.