Sears Refrigerators Reviews

About 2 years ago, I almost thought I was going crazy. I thought I was leaving the door open on the freezer because one day, the ice cream was soft and another day, it would be frozen. I felt like I was smelling rotten food, but I would check the food and it would be frozen. This went on for months. One day, I just knew something was rotting and I pulled everything out and in the bottom was a pack of chicken breasts and they were warm. I just didn't understand. I had frozen ice cubes, but warm chicken. I have yet to call a repairman ... don't ask me why.

Yesterday, a salesman just happened to come in my office and said he had to go home to meet the refrigerator repairman. I asked him why and he said it was because his ice cream was not freezing. I asked him what he had and he said, "A Maytag." Today, I saw him and he said the repairman said he could not find anything wrong, that it looked like that when the freezer defrosts, it does not correct itself in the amount of time that it should - that the timing is wrong. I finally realized that is what mine is doing. That is why sometimes I open the door when food is frozen and sometimes it is melted.

If I had the money, I would get a new one. I don't and don't know what I am going to do. I haven't called Sears because I know they will just send a repair person and I will be in the same spot as everyone else. They will charge me a tremendous amount and it will work for a few days and then quit. A word to all - never buy a Maytag ... never.

After calling customer service, I opted for the special service agreement to the tune of $250 and that only covered up to $500 of the repair. Another rip off. The parts the tech priced out on the bill, I can buy directly from Sears parts direct myself for almost $200 less than they charged me. How is that right? I personally think Sears should stand behind this product and the customer who bought every possible insurance to protect the purchase and yet within a few months of the expiration of those warranties, the two most costly parts and main parts of the unit failed simultaneously? With some previous history relative to the compressor controls and the earlier service techs stating that if a similar problem occurs in the future, the compressor should probably be replaced. Maybe if they would have replaced it, then I would not have had this major failure last week. I fully expect some sort of response and restitution in this matter. I truly feel I did my part as a supportive consumer. I think Sears needs to do theirs.

Sears wants to come out and replace the circuit board in the fridge to make it more efficient and pay for the difference in cost to run it between when I bought it and the fix, and then a payment each year after that for 14 years total (the estimated life of the fridge) since the fix still doesn't make it as efficient as the original sticker on the fridge when I bought it. Unfortunately, by cashing their first check, you give up your right to sue them about the poor product.

I had my appliance repair replace the compressor relay with a booster relay kit (total cost $141.00 including parts). That solved the problem until 4/13/09, when the same issue began again. I called my appliance repair to address the problem. However, while I was reading all of the postings about compressor problems with Amana refrigerators, my refrigerator shorted out and blew the GFCI breaker in my breaker panel. The fridge is now dead. After reading all that I have, I most likely will not invest any more money into this appliance and will be shopping for a new fridge (not a Maytag owned brand!).

Again, they left without checking to make sure that this refrigerator did not do the same thing. Well 5 minutes after they left, I did as I was told and ran the 2 gallons of water. By the time I finished, there was as much water on the floor as there was in the container. I immediately tried to get Jay by phone, but the number he gave me was an automated number and that presented a problem. The system went as far as telling me to take the refrigerator to the nearest appliance center for service. OMG, I could not believe what I was hearing. I kept trying to contact someone and finally got a human voice, who said they would have the delivery guys to return.

The delivery guy told me they would have to bring me a new refrigerator, but the lady he talked to told him she would like to send a repairman to check the refrigerator to see if it was something fixable first. Well at this time, I feel like I am paying for a damaged product. This is not satisfactory at all. The refrigerator cost too much and my greatest fear is this will be an ongoing problem. I feel that I need to be compensated for the inconvenience this has caused me. The water was turned off, so I have no water or ice in the refrigerator.

Called the local Sears store cust service manager and found out what the correct model number was but I still had to go through home delivery to schedule an even exchange. Called local Sears again to talk to a sales person and confirm the model number was correct which they said they couldn't tell if it was left opening. Went to Sears web page, looked up the model and at the very bottom of specifications, it showed left opening. Notified the sales folks of their lack of IQ points and that the information was right on the web page. Again scheduled a service visit with the new model and am waiting for Sears to strike out again. Most people would have given up long ago, but I figure I have extracted a pound of flesh from Sears and am satisfied that they now know how screwed up their actions have been.

A couple of days ago, my ice maker and dispenser stopped working and of course, I did not seek Sears because just for them to come and check what was wrong would have cost me, so I proceeded to contact a friend who knows about the workings of a fridge and to my surprise, when he removed the motor of the ice dispenser, it was all taped up with electrical black tape, as if it was put together from the get go. I contacted Sears and they are telling me that I could have renewed my warranty, but what does that have to do with a warranty? They sold me a so-called new fridge with old parts. I have never had that fridge serviced by anyone but by Sears employees for the first year and that was it. What should I do in a case like this? Because Sears being the big company that they are, can come up with all kinds of excuses.

Then he got off the phone and told me Sears would probably have to replace the appliance because it appeared there was a problem which he had never seen before and was a manufacturer's defect. Next the repairman received a call back from Sears Tech Service and told me the icemaker was NOT able to be repaired and there was nothing they can do to help me. Surprisingly he also informed me that the refrigerator is a quote "safety hazard" due to an "open neutral circuit" and that it is a "fire hazard". I paid over $2500.00 for the fridge alone along with several other Kenmore appliances. By rational and conservative estimate, a refrigerator including all its features should have a useful life longer than 4-5 years...

I stayed on the phone for several hours with Sears customer service people today with no resolution and long delays. The repairman left my icemaker disassembled on the counter in a box he found in his van...Not sure if my credit card used to schedule the repair will be charged for the repair attempt (I guess I will find this out in the days to come)...Note the repairman did not even leave a slip or anything to record his visit. He just left and the icemaker remains in pieces in a box. I am really disappointed with Sears. I expect to be treated better as a customer. It seems that there is no real goodwill attempt by Sears although they did offer a $100.00 coupon toward a new refrigerator (refused).

I have purchased many things from Sears over the years and have spent thousands of dollars in their stores, and if this is how customers are treated when products don’t meet a reasonable level of quality and performance, I will shop elsewhere and so will my entire family. This far I would not recommend Sears for anything. And I will make sure to share my personal experience with anyone I know who plans to buy appliances if I do not get an appropriate response. I could understand if the fridge was 10 -15 years old…but 4.5 years is just not long enough for a top-of-the-line fridge to be fully functional. And then for it to be deemed NOT REPAIRABLE...

I expect Sears to replace my refrigerator (or at bare minimum fair value toward replacement) since it is a "safety hazard" according to the Sears repairman and the Sears Tech Center the Sears repairman called during his repair attempt. I expect to hear back from Sears and will not give up until I am satisfied that I was treated fairly. This can be resolved very simply if someone with decision making power and a little common sense will review the situation. I am not asking for something for nothing here, but I am asking for Sears to stand behind the product it sells. And then, Sears should be responsible for the product it sells. Therefore Sears should take up the issue with the manufacturers it contracts with, markets and sells products for. Note, I have yet to find a way to get a phone number for Kenmore so in my mind Kenmore = Sears.

When the 2nd refrigerator came, it had a large dent on the side of it. I told the delivery driver I did not want this refrigerator. He then called the warehouse and they told him the item was discontinued. At this point, I was not a happy camper, so the next day I went to Sears to speak with an associate. When I arrived, I asked for the manager - he was not there. I also asked for the assistant manager - he was not there. So, I got the individual who was 3rd in command involved. They ended up giving me a $150 credit and re-ordered another refrigerator.

The 3rd delivery attempt never happened. No one from the delivery department called me to inform me of any issues. 15 minutes after the delivery, I was at Sears demanding to speak to a manager. I was introduced to the Asst. Manager and he credited me with a $250 and ordered another refrigerator. As I came to find out, this item was damaged as well.

On the 4th delivery attempt, the driver called me to inform me the item was damaged once again. I told him to not even bother bringing the refrigerator at this point because I did not want a damaged refrigerator. I then called the National Customer Service line and was told this issue of 4 attempted deliveries would be escalated to the Store Manager and to expect a phone call within 1-2 business days. Well, it is now 4 days from the time of that promise and I still have not spoken to the Store manager. It is now January 12 (remember, I ordered this refrigerator on Dec. 1) and I still do not have the correct item.

United States of America is suffering total economic collapse because of practices of blatant lying and misrepresentation of product and service used only to steal hard earned money from formerly trusting Canadian and American people like me.

I went to the Sears store where I purchased the refrigerator. I explained my problem and when I mentioned that it was in the garage, he got a funny look and explained to me that the freezer shuts off if it reaches below 55 degrees. WHAT? It notes in the manual not to use the appliance in a location below 55 degrees but does not say anything about it shutting off. I have NEVER heard of a freezer shutting off and with the cold weather across the nation this year - who would have thought?????

At the time of purchase I told the salesman/owner it was going into the garage and when I reminded the owner of this, his comment was, "Well that was in August when it was hot. I didn't think about this issue." He gave me the Sears repair number to call to make sure there wasn't a problem with the refrigerator since it is still under the 1-year warranty. I contacted the 1-800 number and was scheduled for an appointment on January 12 to check out the refrigerator and was told I should have been told to purchase an insulation kit. He told me to save all the wrappings of what I had lost and he gave me another 1-800 # to call for the $250 replacement. I went out and went through the garbage to retrieve all the wrappings and then called the number. The woman I talked to informed me I have no recourse as I did not purchase the replacement warranty.

So now to rephrase - I purchased a new refrigerator and told them it would go into the garage. I was not told I should purchase the insulation kit, nor that the freezer would shut off (and this isn't mentioned ANYWHERE in the manual). I have been told it MAY be the refrigerator but also MAY NOT and that I have no recourse because I bought the refrigerator but did not purchase the insulation kit nor the suggested replacement policy. I am very upset because of how much I lost - I have just gone through a divorce and this was a quarter of beef... I don't have money to throw away! I have NEVER heard of a freezer shutting off in the cold nor has anyone I have talked to. I am ready to go to the local news media with this information that is not published anywhere and if I do not get a response back, I will do that!

1/3, Freezer delivered but had dents in the side, took $110 Sears gift card in exchange of dent damage. After driver left removed tape from key area and found a large dent on the key hole. Scheduled exchange for 1/5. 1/3, Refrigerator delivered but painted over scratches found in door! How can LG/Sears sell a product that has touch up paint over two large scratches?! Do you think someone wouldn't care? Exchange scheduled for 1/5. 1/3, talked to Latoya who appears very helpful. She confirmed the reschedule items for 1/5 and also ordered a pink & shrink (?) which means they will inspect and shrink wrap each item prior to delivery. If items are damaged we would get a call. She was to transfer me to a supervisor Diana. Diana promised my delivery would be after 4 PM on 1/5.

1/4 - 6 PM, I got a phone call stating the system automatically scheduled for delivery between 12:30 and 2:30 on 1/5. What happened to the after 4 PM promise? I called a delivery specialist and was told no matter what the supervisor said my times could not be changed. I asked to speak to a supervisor. The delivery specialist told me that a supervisor would just tell me the same thing. I again asked to speak to a supervisor. After 10 minutes of arguing about getting me a supervisor, she said she would get one, and then I went back into the waiting queue, only to be picked up by another delivery specialist 15 minutes later. I finally did get to talk to a supervisor, and he said he would e-mail the warehouse to move my delivery to the last stop of the day.

1/5, Driver called at 11:30 AM and said he is 30 minutes out. I explained that I was to be the last stop, and he basically told me thats' not how it works. I explained that I talked to a supervisor and that it was to happen. He got an attitude and told me to call delivery to reschedule. I called and rescheduled the delivery for Tuesday 1/6. Hoping to get a later delivery slot. At 6 PM we got an automated call that delivery was scheduled for 11 AM. Wife talked to another delivery specialist and he said he was sorry, and that he would definitely schedule the delivery to be the last stop.

1/6 - My wife called off work for this delivery, since she was certain delivery would screw it up anyways, which they did. They arrived at the house at 11 AM. They only brought the refrigerator, no freezer! At least this time the refrigerator wasn't dented, scratched or mangled in any way. Wife talked to a delivery specialist supervisor AGAIN to ask about the freezer. We again asked for late delivery, and again were promised, and again got a phone call at 6 PM stating a delivery time in early AM. Instead of fighting and getting empty promises I told my wife that I would make arrangements with my office to get there if they would give me an hour lead time.

1/7 Finally got my freezer at 11 AM, no late delivery of course, as was requested. It was not pink & shrunk (?) as requested. As of 1/7, this was the sixth scheduled delivery date. Both items had to be returned twice due to dents, scratches. There was a ton of broken promises, both with numerous delivery times, pink & shrink, etc. There was the sneakiness of Sears & LG trying to pass damaged product as new. I was on hold with customer service for a total of 10 hours relating to at least 7 calls. I was passed around within the Sears customer service line to many different people. Many customer service individuals were rude, with two of them telling me I couldn't talk to a delivery specialist supervisor. I tried to remain civil in discussions, but resorted to anger when this happened, and then finally got to talk to a supervisor. If this is what you call good customer service, no thanks. I'll buy my products elsewhere.

Sears does not put a priority on freezers and I was told Sears DOESN'T like complaints to consumers nor the Fair trade Commission! I want my money back, I do not want another Sears product. My scheduled appointment in September, the Technician canceled saying that he received a page the appliance was working - this was at 4:45 on Sept.17, 2008. I had been waiting since 1pm! The next appointment was Sept. 27,2008. I lost a FULL freezer of food due to spoilage! Sears does not give any priority to customers who are waiting for repairs or parts or who are still have repair issues!

The receipts that are given are very poor, due to lack of ink and fade very quickly. I have made several phone calls to corporate office. It has not helped.

I am fed up with dealing with the repair service people. My dishwasher is black and has a fade mark as if it was steamed. I had the repair service look at it so I could be repaired. I was told that it was cosmetic. I said from day one. Not a brand new item. Nothing was ever done to repair it. So I have to look at my new dishwasher with a fade mark on it. My microwave door face and the panel display if made of like a black plastic sheet that is so scratched up, it looks awful. My stove top range is another disaster. I purchased extra covers that go over the burner and lay on the stove to protect the underneath part. These trays are so faded that they look gray instead of shiny black. Like the rest of the stove. The oven door is I have no other words to use but a mess. I don't even know how to describe it.

The glass part is dirty but you can't get to it to clean it. It looks like it is inside the glass. The over door is not hung right. There is a gap between the broiler top and the oven top and on the inside of the oven the bottom tray does not lay right. The tech told me that it is suppose to look like that. I said I don't think so. I told him that I went to Sears to the exact model that I purchased look inside to see if I looked my stove. What do you know that tray laid perfect and not like mine. He said well no one will see it. Again I said on a new stove. He did nothing. My front load washer. What a joke. I wish I would have never bought it. In fact I go to the laundry mat. Though at home sits a new washer and dryer. I have had the techs out countless times. My dryer takes forever to dry the clothes. I was told my ducts must be clogged. I had them cleaned. I replaced the dryer vent. My clothes still take way too long to dry.

The washer does not get my laundry clean. The door always smells. The washers leaks at the bottom. The techs told me I put too much clothes in. According to them you can only fill the tub less than 1/2 of the inside. Though the manual says that the washer is heavy duty can even wash comforters. Large loads. So the manual lies. Why buy the machine. One last item during one of my service calls on of the techs chip my floor tile while repairing my dryer. My washer and dryer are inside my house in a laundry closet. So in order to service the dryer he pulled the dryer forward and let it lean on my tile which cracked it from the weight or may be he dropped one of his tools. Either way some damaged my tile. Thank you very much for your time. I would like to say that I am 53 years old and have been on taking care of my family by myself for 17 yrs. It was a very big step for me to take when I decided on buying myself new appliances. Needless to say, Sears has let me down. Very disappointed.

At the date of service, the technician explained that unit is working fine & there are no issues with it. On 10/6/08 the same problem re surfaced, I turned the unit off & turned it back on that did not help. This was the recommendation given by customer service on my first incident. I put a call on 10/7/2008 requesting service from Sears & spoke to Bertta since the product is under warranty by Sears, I was told the earliest they can have someone to check the appliance is 10/20/2008. I told her to keep the appointment while I will be discussing this with the store I purchase the appliance from.

I called LG the manufacture of the appliance & spoke to Sam at ext. ** & mentioned that I need to talk to the store where I purchased the appliance to see the return policy if I can get it replaced, because Sears has an agreement with LG to service the appliance. I believe this kind of service is not acceptable form any outlet regardless of their size. The inconvenient of having to throw away some of the food because of failure to adequately provide acceptable service and not offering the customer service they promise is misleading and should be stopped. I will continue to work with the store to see if I can resolve this issue without escalating the matter any further. Your help & advice to put an end to this kind of business is greatly appreciated.

We called Sears. A repairman was sent out. He said the parts that were not operating were all under the 5 year warranty but would have to order the parts. A second appointment was scheduled. After working approximately three hours, installing all the parts, etc., he attempted to reload the refrigerant but could not, as there is a tube inside the wall of the refrigerator that is not accessible. THE REPAIRMAN CANNOT ACCESS THE FAULTY TUBE, which is apparently not covered under warranty.

While on the phone for 2 hours with Sears, getting tossed back and forth from department to department, I opened the refrigerator and noticed that now, the plastic cover was melting from the intense heat. Also, the entire lighting attachment was pulling away from the top of the refrigerator. I had to get an oven mitt to unscrew the 2 bulbs. The temperature was so intense that the oven mitt was smoking! The sockets where the bulbs attach are brown and burnt.

Because my unit is over a year old, Sears of course will have nothing to do with taking care of the repairs. Put me through to One Source dept. and their solution was to offer me a gift card for $100 towards the purchase of a new refrigerator! I honestly had to ask if she was joking!

However, they were quick to offer me their $250 one year warranty that covers only up to $500 in repairs.

Sears needs to stand behind their products (not to mention the fact that their customer service stinks!). I only purchased new appliances from Sears because my past purchases lasted over 20 years. Should a $2500 refrigerator really be having such problems in less than 2 years? What else could it be other than the manufacturer's problem? Why should I have to pay even more for something that is obviously a known problem?

Please don't buy appliances from Sears! They're NOT what they used to be...just more expensive!

One associate at the warranty center told me that every one there was a manger when I asked to speak to her manager. Another told me I was covered for the food loss only to find out that after calling the number shge gave me I am not covered. I was finally offered a dorm size fridge as a loaner but it was on the third day after everything was ruined. Another associate at the warranty center had the nerve to tell me that if it had happened only a month before that I could have exchanged it with no issue. During the first call I was told it would be one week before anyone would even come and look at it, so I called back and told them this would not work I have to feed my children. He out me on hold and after 5 minutes got back on and told me someone would be out that day between 1-5 after waiting until 5 and not hearing anything I calle dback and was told that there is not record of anyone telling me this.

When I called back to complain about the associate giving me false info about food reimbursement I was told there was no record of that. I bought a new refigerator had I known it was defective I would not have bought it, had I knownw I was going to have so much issue if something went wrong I would not have purchased form Sears and had I been told in the begingin that if something happened and my food was lost i would not have been compensated i would have bought the extended sevice plan.

I am stuck with no food or milk in my home for my two children a four year old and 11 month old. I have a pounding headache and have become physically sick to my stomach over the whole situation.

I contacted Sears and because the ticket was opened for the leak they basically would not come out on an emergency basis to repair the outage. They said they would not come out until the scheduled time to repair the water dispenser, which is on September 30. That is 15 days without arefrigerator, living out of 2 coolers. I said I would get it repaired by a third party and was told that they would not reimurse me even though they declined to send someone out. THey had also given me the impression that they would not reimburse our food loss even thoough the warranty specifys up to $250.00 is reimbursed.

I believe this is a failure to provide the specified and implied services in a timely matter to satisfy the consumer need. Sears does not seem to care about the customer and this is apparent in their loss of customers. Loss of in excess of $250.00 in food, potential loss of meds if not kept cold.

The repair man comes on the date stated and he decides because the refrigerator is cold that it was not the compressor it is just ice build up in the freezer blocking the air to the refrigerator. The following week I call again that my refrigerator is not working again it gets cold and hot. I asked if they could send someone when the the refrigerator is hot so they can see the problem first hand. But Customer Service said they were unable to send anyone until the following week. The following week a representative came and said that it was the thermostate so he changed that and the motor. He said this would do it.

It was good for a week then it happen again. The refrigerator got hot again I lost food. I called Customer Service and they sent a representative the following week. When he arrived it was the same person that was there the a few weeks before. He said he was going to order 3 parts. The parts came in I called to reschedule a representative to install the parts. Again I was asked to wait another week for a repair man to come and install these parts. Finally a week later a repair man came and he said he was sorry but could not install the parts because they were ordered incorrectly. The parts were not for my refrigerator. He said he would order the correct parts and I was to schedule with Customer Service for an installation date. As usual they told me they would schedule me when the parts arrived however, the parts needed for my refrigerator were hard to obtain and it was going to take 5 days to locate the parts.

Now, I have been without a refirgerator for a month. They said the only solution would be for me to rent a refrigerator and Sears would pay. However, if the rental company rents the appliance for a month and the parts come in before, I have to be responsible for the additional time utilized. Well the parts came in on Saturday, and when I called to reschedule I have to wait until the 30th to have someone install them and there is still that doubt that they may not work. This is incredable, I have been living without a refrigerator for over a month. Not including all the times without a refrigerator since June. And, Keeping my parishibles in a cooler and this is the best they can do?

I have had five visits from Sears repairmen and not one has been able to correct the problem.This will take us to 7 weeks without a refrigerator. This does not include the previous times called. I have lost meat, lunch meat, butter, milk, cheese, fruit, vegetables, ect. The frustrations of having to frequently call and the waiting and wondering if anyone is going to hear me? Plus the numerous times I have taken time off to meet the repairman.

Lost food and a bill from Sears yet to be determined.

Food had to be removed from the refrigerator. Light bulbs had to be removed as there was a fear of a fire starting. The first problem of the noise is what prompted us to call sears when the refrigerator was about 7 months old. They said they had no record of us purchasing the refrigerator. Since the manual said that it was normal for it to make unusual noises, we lived with it. Finally it shut off. That was at about 13 months old.

When we called sears, they said we were past our warrantee. When I asked why they originally said they had no record of us having this appliance, they said it was because we purchased it on line and doesn't show up in their records. Isn't this all one company, in store, on line, what's the difference. We were told that based on our description, it will cost in excess of $500.00 to repair. Based on what I have been reading from other consumers, this problem is not going away. This is a manufacture defect that should be addressed by sears and LG.

Turns out they had keypunced my cell number incorrect! They told me they would send someone out tomorrow--why should I believe them. 3 days and still no service guy---crazy! I'm going with a local repair shop that I just called and they will send a tech out in less than 2 hours and their fee is $15 cheaper than Sears!

3 days of no refrigerator. Lost over $100 in food. Had to buy ice to store current food in a cooler. Not to mention loss of my time spent waiting and no one ever showed up.

And again it went out 7/20/08 they made it here by 7/24/08 this time it was the fan. And this time I left everything in the refrigerator for the tech to see except for the milk and biscuits they was stinking and the biscuits blew up but I showed him everything like they said to do and now 2 months later the tech didn't submit a claim for me for food loss and they said I needed to make a copy of the food I lost, that was nearly 3 months ago. I told them to get ahold of the tech and they said they couldn't do that. I'm tired of getting the run-around I can tell you one thing it will be my last appliance I buy from Sears and believe me I have bought alot from them.

I'm out of about $150.00 of food loss

The repair person arrived and told me that the part could be on back order for up to 6 weeks, but he had no way of knowing. I denied repairs because my daughter has dietary restrictions and we would need a working refrigerator sonner than that. He seemed like he wanted to get in and out of the house as quickly as possible (He arrived at 7:45am and was gone by 8am. My actual arrival time was scheduled for 8am). I called follow up on case # on 9/14/08. However, when I asked, where do we go from here I was transfered 7+ times, disconnected 4 times and every person I talked to gave me a slightly different answer.

One individual stated that my refrigerator was going to be picked up the next morning and my Sears card was going to be reimbursed the full cost of the refrigerator after pick up occurs. Another individual stated that I would be compensated in full for repairs, but only repairs. And, lastly one individual stated that they would only take care of repairs up to $250.00. I spent over 2 hours on the phone being ping-ponged from one individal to another. The last individual I spoke with stated that if the repair person had taken 10 extra minutes, he could have checked to see the exact date of delivery and I could have made sure my daughter was taken care of.

At this point, I feel devalued as a customer and person. 4 hours on the phone using cell phone. $1500+ in refrigerators that have died early that cannot be recovered

I feel that a seal must be defected for this to happen

When the service technician came out to inspect, he found that the compressor quite working on the unit. I contacted Sears, but because I had not purchased the extended warranty and the manufacturer's warranty had run out last year, they would not do anything about the refrigerator. I cannot believe that a refrigerator over $1,000 did not last beyond 6 years. Further, I cannot believe that Sears would not back up the merchandise that they were selling, regardless of warranties.

The consequence is the $200 bill for a service technician to come out, plus the projected $1,200 I will have to spend to purchase a comparable size unit that will replace the unit, which should have lasted for at least another 5 to 10 years, or beyond.

I find the 5 day wait for a repairman excessive esp since a family of 7 can't be without a refrigerator for well over 5 days in a row. the refrigerator is under warranty (which sears acknowlodges) - it is only about 6 months old

Food thrown away that was purchased for Labor day weekend at a cost of who knows how much, a refrigerator that does not work, a potential to have a repairman have to come out at a cost of at least 2 hundred dollars and an extremely frustrated family.

I'm 63 years old and have never heard of such a thing happening. The open door alarn was on and working when my daughter (age 36) discovered at 6:00 am before going to work. I didn't go to bed until 1:00am that morning and would have heard the door alarm if they were open. The fact that I can't get to talk to a real repair person makes your service dept. almost useless.

Thelight fixture isdeformed from the heat, wehave no light in the refrigerator, The only way to get them to turn off was to unscrew the light bulbs. This probably danagerous. I will always wonder if my refrigertor might start a fire, which I never considered before. I bought new refrigerator so I wouldn't have to worry about problems for another 10 or fifteen years. I'm very unhappy about this.

I asked him if he knew of this problem, told me i was only one.. told me i needed new circuit board, control box, cover etc and would cost me over $550.00, now after searching on web, wow, this is a product liability case, LG, Sears are knowingly selling hazardous, defectve appliances. this danger was aware of before my purchase, why wasn't a notice sent to all, the consumer must be protected, this a built in flaw in design that is causing fires in homes ! called sear complaints, no response. this is a Class Action suit. the tech's are trained to get more money for the vendors, not protect the consumer!my problems mirror the others listed.

When delivery was made, our brand new 1,600 dollar refrigerator had a deep cut down the side as if from a box cutter. As instructed, we accepted the refrigerator and called Sears. Instead of a replacement we got offered a bottle of touch up paint and a 100 dollar giftcard. Sears is quick to take your money, but slow to help with problems. Will not buy any appliances from them again

Then in July of 2007 the exact thing happened again, and they again replaced the computer board. It was covered under the purchased warrantee. When the warrantee expired in September of 2007 I opted NOT to renew for another $200.00 per year, figuring that I should not be held hostage to having to pay $200 a year to keep a then four year old refrigerator running. A refrigerator should be expected to run for at least 8 to 10 years.

Then this month, August of 2008, the very same problem has occurred again; it is not cooling and defrosting properly and again there is water leaking from the freezer, all over my kitchen floor. I called Sears. They told me that the cost to look at it would be $75.00 initially, and then it would cost parts and additional labor to fix it, however the $75.00 charge would be deducted from the labor charge.

Now, back in 2006 when this problem first occurred, they had estimated the parts and labor to fix the problem to be in the area of $200.00 to $300.00 so it was cost-effective to purchase the warrantee. However, I did not, as I said, purchase it again in 2007 as I didn't feel it right to have to pay $200 a year to keep a then four year old refrigerator operating.

I spoke to Sears customer service and the manager for the Sears store in Kingston MA where I bought it. Neither will do much to help me. At this point I think it ridiculous to put more money into this refrigerator. The computer board has now broken twice in a little over a year. If I keep it I will have to keep repairing it. So, all Sears will do is give me a $100 gift certificate toward the purchase of a new refrigerator. It is my stance that, under the Implied Warranty of Mechantability, an item should serve in the manner for which it was designed.

A $1200 refrigerator should not have a serious problem after three years and should not have that same problem occur in years 4 and 5! Therefore, I do think Sears owes me either the ACV of that refrigerator as a credit, or at least some equitable settlement. They will do nothing, telling me that I should have purchasede another warranty.

Think about what they are saying here please: "We will sell you defective goods. When the defects surface on your defective goods, we will charge you a high fee each year to continue to repair that defect. So, not only must you pay us initially for a product, but you must pay us each year for that product to continue to work." Sounds like Tony Soprano to you? Sure does to me! Should I sue? Have I any recourse?

This is ridiculous. This is the same problem I have had since the refrigerator was delivered to me. I have taken off from work multiple times. My refrigerator is still not repaired.

Nervous about repairing the light in case it happens again as it seems to be a common problem, should not have to remove the bulbs or worry about it every time I leave the house. Freezer also frosts up on a regular basis that seems to cause the fan to make noise, the plastic housing at the back of the freezer is paper thin, I scrape the frost out and give the back of the freezer a light tap to fix the noise for another three weeks. Did not realize until I read an article recently that LG is the new name for Goldstar, which basically could no longer sell it products due to poor quality, so they changed their name. I would not have purchase an LG if I known this in advance.

The light fixture melted, could it have caused a fire? I know my daughter was the person that noticed it and breathed in the toxic plastic fumes, long term effects?

on aug.14th he came in, and after trying to replace the compressor, told us that it had been sent with a broken piece and that he tried to replace the piece but can't. he had to order again and come back the following tuesday. he came in on aug.19th, again tried to fix the problem and then stated that he needed something else and that he would order it and he would be in on friday. on aug 22nd he came in and after again trying to fix the problem, he stated that one of the parts he ordered did not come in.he would look into trying to get us a frig for the time that it took to fix the one we have and that a gentleman would call us in about half and hour to talk to us about this ongoing problem.

i called sears maintaince service, they are useless.they are virtual experts in passing the buck. I then called the protection agreement and they cannot assist me because there are not 4 seperate incidents in which my frig cannot be fixed. I have talked to countless people and i have gotten no where.i have been without my frig all this time and they cannot assist me. i been told rather rudely that i need to rent a frig and that i will be reimbursed for the cost. i am tired of trying to get my problem across to these people. all i can say is that i will never purchase a frig or anything from them and i will never buy another service contract with them. If you can help me i would greatly appreciate it.

i have lost over 300.00 dollars of food. i have had to buy whatever we are having for dinner each and every day so that nothing spoils. i have had to throw out anything and everything that is in the frig because it is starting to smell. i have been arguing with my husband because he was against purchasing this agreement in the first place. i cannot sleep due to this problem. i have to list everything i have lost just to get 250.00 back for my food. they are rude and very short with people. i would like something done about this. but i must say i hope you have better luck than me. thank you for your time and consideration.

They orderd the door but they ordered a white one which my refrigerator is ALMOND. They were do to come back on July 17th which they didn't come, after I returned from Vacation on July 18th I called to see when they would return to replace my door they stated they would be out to replace it, this is when the white door came.

After they reordered the door which came on Aug.18th and they set my appointment for Aug.21st between 8:oo A.M and 12 noon which they never showed. After my second call to the Repair Center I was informed that they had to reschedule my appointment for between 1:00 and 5:00 P.M. which they nerver called nor came. Today is Aug.22nd.11:45 A.M. and I have yet to receive a call as to when they are going to repair my refrigerator.

My husband and I have always praised the service we had gotten from your Company but with this type of service it will make your customer very skeptical of dealing with your repair center or store at all. I truly hope this matter will be look into to make sure none of your other faithful and dedicated customers will ever have to go through this. I always get the extended warrenty because I can not afford the price it would cost to pay out of pocket for repair cost.

The ice buildup is great it has caused freezer burn to all of my frozen foods. I live on a fixed income and am disable and I can not afford to buy more food to replace the food that I have lost.

The first day when I call service they told me the money will be deposit in my account on Monday August 4 (nothing). Then I called back they told me by that Friday. Then they said it will be 30 days, but if it was cash was quick (nothing),then I called they told me they will refound the money when the refri get to the warehouse (ag.11/08. I need my money and they don't know when.

If I called to the store the manager (Carmen)never talks to me, she just left message. When I called to the store the store says is Service the one who have to do the refound, when I called service they say is the store because I decide for a refound. I don't care who but I want my money back. $1007.00

Consequences are that I've been without a refrigerator in a diabetic home, where my children and my parent depend constantly on their snacks and medicine. About money we spent around 300.00 eating out. The night mare of went to the store everyday to buy milk so my children can at least eat the breakfast @ home.

If it is going to take 5 days or more to just diagnose the refrigerator problem at my house then you obvously do not have enough technicians in the Houston area. How many refrigerators of spoiled food at $250 per will it take for you to understand what Customer Service is. I would like a respones just as soon as possible.

i have a log of times dates and who has been spoken to. every dept sends you somewhere else, or says you didnt do x ... when they never specify x nor state it in the sales receipts and maintenance agreements. have waited for service or failed delivery a total of 9 half days. have lost over $300 in food and have to buy ice every day.sears refuses payment or resolution.

After waiting till after 4 p.m. the technican arrived, was familiar with the problem and did his best to try and repair the fridge. He was unable to and stated that the frame was bent and this is a known factory defect. He began the process of attempting to get a warranty replacement, part of that process required him to contact a tech center in Texas (we are in CT). Tech center told him he needed to try another defect repair kit prior to writing the fridge up as defective.

They are sending the kit and in another 10 days the tech will come back and install the kit, that he does not believe will fix the problem, then he will write it up for warranty replacement. I am meanwhile stuck with a defective fridge, even if the kit fixes the issue, I paid for a new fridge not a patched up mal-functioning fridge. Even a known defect is not being honored as a warranty replacement by Sears.

I have paid for a new fridge in new condition, I do not have one. I do not have a fridge and will not any earlier than 8/22/08/. If the repair kit works, I will have a patched up fridge not the new one I paid for.

I will have to replace the entire freezer door because of a small piece of plastic.

Then when we were being charged for the 2nd refrigerator, I asked the manager Noah if they were taking that charge off of my credit card and he said I'm worried that we're gonna credit you twice and he said that with an attitude. like he was the one being inconvienced. Well they actually charged me twice, $792.56 and $805.52. I have called so many phone numbers that I lost count-but I spoke with 9 different people and have got the run-around by everyone of the them trying to pass me off to the next person.And that went on for 5 days. The 7th person that I spoke with Denise told me that she would e-mail the store and have the manager call me within 48 to 72 hours. which I have not heard from anyone at the Middletown store since I have started calling all these phone numbers.

Then on sunday 8/10/08 Emerald called me from NCR and told me that the refrigerator with the measurements that we need would cost me $1500.00. Which is totally rediculous because Carlos was given those measurements both times that we were in the store. and the Refrigerator had the depth and width mixed up so the refrigerator stuck out from my cabinets 7 inches and there was a 7 inch gap from my counter and the frig. Obviously [the salesman] has no clue what he is doing and should have more training in sales and english if he is to remain on the sales floor.

I was told that the size refrigerator that we needed would cost $1500.00 and that is not true because we went to Loews and bought the refrigerator of the right size and color-(no extra charge for paint) for $754.71 and we did that in 12 minutes. I have had such a horrible experience with Sears that I would never ever buy another product from Sears.

I continued to have problems with the fridge not being cold enough. Thursday evening, August 7, I noticed when I opened the refrigerator door that it was completely warm inside, all of the food was warm. I placed a thermometer inside, after several hours it registered 72 degrees inside the fridge. I called Sears, explained the problem and they scheduled an appointment for Friday, August 8 between 1 pm and 5 pm. I indicated that I had to work and that they needed to call at least 1 hour in advance on my cell phone number. They said they would, and also I could call them in the morning to get a better time estimate.

I called at 11:30 am, the Sears Service Center indicated estimated technician arrival about 4:00 pm. Sears left a message on my cell phone at 2:43 pm indicating the technician had been unable to reach me and that I needed to reschedule. I called Sears back and they said I had missed the call so I needed to reschedule, and that the first available date was August 19th. I expressed that this was unacceptable, as I had been at home by the estimated time, also that the previous service appointment had been unreasonably late and I couldn't afford to miss another whole day off of work. The customer service representative on the phone indicated that there were no sooner appointments available.

I again indicated that this was an unacceptably long amount of time (11 days) to get a technician to come out since I have no working refrigerator. I asked to speak with a supervisor. The representative put me on hold for a few minutes, then came back and said she could schedule an appointment for the next day, Saturday August 9, between 8am and 5pm. I agreed this would be OK. It is now 7:00 pm on Saturday and no technician has called or arrived.

I contacted Sears again and they indicated the soonest I can schedule an appointment was August 20th, I reluctantly scheduled an appointment for Saturday the 23rd so I won't miss work again. Lost time off work, inconvenience, spoiled food, very long waiting time for appointments and repairs, maintenance service not performed as stated in warranties

I have had bad service from Sears repair center before, too much to go into here. The sales people who sell the appliances promise all kinds of things in order to sell the Master Protection Agreements, yet when you try to schedule service there do not seem to be enough technicians, and the ones they do have are poorly trained and equipped. Also, if new parts need to be ordered that will cause more delays in actually getting the appliance fixed, in my previous experiences with Sears it can take several technician visits to get an appliance running again. It is hard to not have a working refrigerator, especially in summer. I am wondering if anything can be done to help remedy this situation, and I would like to get the word out to warn other consumers.

I finally called and was told the tech got busy and canceled. I was told the soonest they could get someone out would be next Thursday. Their task oriented customer service people who by the way speak very poor English, could not tell me why someone could not come out today- after 10 phone calls I have gotten no where except hung up on everytime I ask to speak to a supervisor.

On Saturday, July 26, 2008, Sears called to say that a technician would be at my home that afternoon; again I left work. Sears then cancelled that appointment saying the technician was too busy and re-scheduled for Monday, August 4, 2008, from 8 a.m. - 12 Noon. Day Two of no work/lost wages.

Today is August 4th; the time is now 3:28 p.m.; the technician STILL has not shown; he is overbooked. Sears insisted he would be at my home by 12 Noon; he stated otherwise. Day Three of no work/lost wages. At 3:29 p.m., the technician phoned to state that he was in the area and that I was next in line. Whether or not he will keep this appointment is nothing more than a guess.

In 2002 we gave that one to our niece and purchased a new side by side. It was a model 106.52752100 Ser #SM0140141. After returning home this weekend we found water on the kitchen floor. We opened the door and the freezer and refrigerator were both hot inside. We tried the on /off reset as in the troubleshooting section of our booklet but no good. We lost everything in both sides.

We called the Sears service number Saturday August 2nd and the quickest they can have someone at our house is the 11th of August. So now we are living out of an ice chest lookind at a 6 year old frig. that is not working. We are very upset about this and turned off at Sears products. I hope to get a response from someone that will tell me they would feel any different than I feel.

We lost everything in the frig. and freezer. I do not how much money that was but we now have to replace everything that was inside.

On July 9th, while on vacation in Maine, I got a call from someone working in my home office who informed me that my refrigerator was making awful noises. I asked her to check the temperature and she informed me the temperature in the refrigerator was 57 degrees and freezer was 37 degrees! We called Sears that morning and after long holds and countelss press 1 or press 2.. got to a real person and explained the situation including that this was probably related to our June 23rd service call. Sears was very unresponsive - after over 1 hour of calls we were told that the best they could do would be send someone between 1-5 pm. We drove 1 1/2 hours back from Maine - the entire appliance was loud and had no cooling and we spent two hours having to clean up the defrosted food and water, throwing out over 300 hundred dollars of food.

Service came late the person was rude and not at all helpful. He kept asking if we shut the refigerator off! I reminded him no we had been in Maine and that this condition was subsequent to theri last service call. Bottom line was another part was broken supposedly not connected to the previous problem. At that point the person suggested we purchase a service agreement which would cover future food loss (up to $250). He indicated there might be another problem that could be covered if we purchased the plan. God help me but we did --- . We left right after the service man left and returned to vacation.

When I returned home Sunday night July 13th I went to check my now empty refrigerator. To my chagrin and increasing anger - the freezer door would no longer open! It took most of Monday and endless calls to Sears before they said they would come out but told us we'd have to wait until the following Thursday! We asked to speak to managers, requested to be transferred to customer service representatives - talked about our great concern over the lack of service and being without our freezer for an even longer period - but to no avail.

I then threatened to contact WCBV our local Channel 5 ABC affilate regarding this issue given the piece that had been done a few months earlier and taht wewould consider contacting the Attorney General's office -- I was then told I'd have a senior technician come - the appointment got changed to Wednesday but no Senior technician. He told us we had frozen rods -- a very unusal thing to occur -- which required a part be ordered which would supposedly take another week.

On July 22 - essentially one month from our original problem - the technician came and replaced the damaged rods (likely damaged as a result of the previous problem we had). I have been trying to get a new machine now or some other means to compensate me for a month without a refrigerator - spending $489 to Sears, $60 in gas back and forth from Maine and the over $400 - $500 total loss of food and the refrigerator still makes noises.

Well we did all the things the book had suggested but still reading 75. We called for service & they gave us 7 days for a tech to come to fix it. I feel that 7 days for a service call is not acceptable. Other appliances might be acceptable such as a stove (you can use a microwave) a washer/dryer you can use coin operated a dishwasher you can wash by hand but what do you do with all the food. You could even ice the top so most of the food could keep but NOT for 7 days.

I still need 2 appliances but will shop around for better service.

My husband followed the instructions and the doors would not close properly. Finally after much leveling and adjusting it seemed fine. Eventually both doors started falling down and not sealing. Frozen food would defrost then freeze. Condensation would form in the refrigerator even after I took everything off the door. I threw away many frozen foods and have been purchasing a few things.

The first serviceman told my husband that the frig was not level and to get him some wood. He put a chunk of wood about 2 thick under the left side of the bottom. He used our hairdryer on the freezer seal, then an ice cube then told my husband not to open it for a half hour. That cure lasted less than 24 hours. The second man took the doors off and adjusted the hinges. That fix took for two days. The third man looked at the frig for less than 5 minutes and said he would be ordering new hinges because they were bent. Per Sears he had to talk to a special department with his repair order. He was rude and did not want to wait for me to contact this department.

The special department has given me several stories as well regarding how many service repairs you are allowed in the warranty year. First I was told it was 3 and today I was told it was 4. The special department person today felt bad so he offered me an additional 6 months warranty. For what an appliance that is defective and was from the start. I have purchased many Kenmore and Sears products in the past but after this recent mess and the tire replacement disaster, I won't be going there first anymore for appliances and will never go back for tires.

Here is my biggest issuse(s)- Why is the delivery company only working 3 days a week Is sears going to pay for the three days off (mon, tues, and thurs) my husband had to take off to wait around. We dont have a refrigerator in there at all, so for a WEEK we have had to eat out almost every meal 2 people for 21 meals). Are they going to pay for the 30 minute call on my cell phone? Why couldnt they contract out another delivery company with insurance to move our refrigerator today (tuesday).

I asked all of these things and she had either no answer or a generic answer for them all. I asked her if she thought this was acceptable. She said no. So if it NOT acceptable, why would I accept a Thursday delivery date? Im sure with how big of a company sears is, they could have somehow gotten it delivered on Tuesday, after their first two mistakes. If I would have read the complaints against them I would have never stepped foot in the door.

Everything gets so mixed up with big national companies, red tape, policies, and bureaucracy. Next time I will pay a little more and go to a local family owned business in a heart beat. Ill let you know if we actually get it on Thursday, Im thinking no. 3 days off of work at home 21 meals out we had to pay for 1hr phone time

Now we will have to call a repairman and pay them for service. The useless 1 year warranty is over. These are truly pitiful products these days. I will never buy from Sears again!

The main problem I have is with the constant fluctuation of the temperature and the refrigerator always going out. I am a kidney transplant recipient and have a very low immune system. So it is imperative that I have foods that are safe. This last time the refrigerator went out I got a hold of some bad food that I thought was perishable and became very ill. This is a huge problem. I have tried to contact Sears and Maytag to no avail. Had to replace food 3 times and has aggrevated my immune system due to me being a kidney transplant recipient. It is imperative that my food is kept at a set temperature to remain fresh at all times.

In May '08, I purchased a Kenmore freezer from Sears.com. I picked it up at the local store. It worked two weeks and with no warning, just quit cooling. This was a $700 upright freezer, no cheapie. I lost all my meat and vegetables. I phoned Sears and they set up a repair appointment THREE weeks away....that was the best they could do. This was the middle of my garden harvest and I couldn't believe it, but they assured me this was the best they could do so I waited as I watched my garden prosper and with nowhere to freeze vegetables.

I took a day off work on the day of the repair because again, the best timeframe they could provide was between 8a-5p. The evening prior to their scheduled appt, at 5pm, they called to tell me they'd have to reschedule because they had overbooked and the earliest day they had was THREE weeks away. What??? I argued with the man calling and he was ugly and told me three weeks was the best he could offer. I phoned customer relations and the lady there left me on hold for 15 minutes and finally returned and assured me they would be there the next day as originally scheduled.

The next day, when no one had called or come at 1pm, I phoned the repair service. I was assured they were coming and that the repairman was sent a message to contact me immediately to confirm what time he would be arriving. At 5pm, no one had called, no repairman had showed up. Again, I phoned customer service...this time I was MAD. I told them I just wanted them to come get their freezer and credit my bill!

Long story short, I had to load it up and return it to the store myself. Luckily, it was within the 90 day return period, otherwise I can't imagine what I would have done.

Other battle: One of those disability protection programs billed me $6.53 to my sears card. When I called the Sears Card (ie; Citi Bank) people, I was told I had to contact those people direct because it was a different vendor. Upon calling those people, I was told that I signed up for this protection back in October. Now, I NEVER sign up for these scams and why on earth would I sign up for it on a card that had a zero balance at that time? I asked when, how, etc. I signed up for it but they could not give me an answer. They would however stop future billings, but could not guarantee they would credit it from the preious month's bill. That is a battle I am still fighting. Another scam.

Two days missed work. $350 lost groceries. Unknown cost to lost garden vegetables.

Frig stopped working totally on July 3rd; called again to see if they could come out earlier since frig no longer worked. They said they had no earlier time available and when asked what we were to do about our food and I quote, "oh well...it's covered on your maintenance agreement".

When they did finally come out they sent someone to do maintenance on the frig instead of repair it. Told the maintenance person that we did not need maintenance anymore since the frig didn't work at all. He said he couldn't handle that and put it off on someone else. My husband called and still got no satisfaction. We did finally have someone come out that evening aroung 6:00PM, but he couldn't do anything either. It ended up being the compressor so they had to order it. It took another week to get the part in.

When we called to tell them that the part was in we had to make yet another appointment to have someone to come out to put the compressor in, which will be this Thursday. If this works it will have taken 3-4 weeks to get our frig repaired and no one seems to care that we have been without one for so long.

Sears customer service is no where near what it use to be.

Tomorrow we will go back to Sears with the same complaint. This one has been in for 3 months. The themometer on the door has never worked, we keep a refrigerator themometer inside and have checked it with our refrig thats in our garage. The one in the garage works great (different brand). Hopefully Sears will let us exhange this Kenmore for a different brand.

During each exchange/ordering of new refrig we have had to go without one in our kitchen for 3-4 weeks which is a pain. Plus the stress of bringing the old refrig in and out on our hardwood floors. Sear was kind enough to loan us a refrig that we had to keep downstairs in our garage. We just want a refrigerator that will keep meats, eggs and our drinks cold. It's not safe to keep deli meats or anyother meats in just a cool refrigerator.

lost about $100 worth of food, an hour on the phone with Sears to finaaly get someone to talk with that could help

We replace our Moffat refrigerator with this inferior product. The Moffat refrigerator which is still being used as a second refrigerator to this day has not costed a penny for repairs. Disappointed and dissatisfied. It was a very expensive for an inferior product.

Contents of refrigerator needed to be discarded approximate cost $75.00. Lost of a day's pay ($200.00)because Sear's came out to repair the appliance.

How can someone live without a refrigerator for 15 days. if they can't sent tech they should provide emergency service, they can't provide a loaner either

However, I found out during the service call they had neglected to inform me that there was a $500.00 cap per visit. After about 90 minutes and a lengthy conversation on the phone trying to diagnose the problem I was informed they thought it was the mother board and would cost about $800.00 They also wanted me to pay in advance for that part. In addition to that they were charging me for the icemaker they replaced that still wasn't working and I would have to pay the balance after my deductible and if it didn't fix the problem I was out of luck. Oh, but of course they were going to give me the option of a $500.00 coupon towards the purchase of a new Kenmore refigerator. My investment into repairs at that time would have been over $600.00 plus what the warranty paid. This is a two and a half year old appliance that cost $2500.00. Can you believe that it would cost that much to repair?

I spent nearly 6 hours on the phone over a two day period trying to speak to someone that would listen to my complaints or even allow me to pay for the repairs once the fridge was repaired. I received no satisfaction and was told a different story by every person I spoke with. I am a dealer for a modular home company and I sell Kenmore Appliances with those homes. Not until I called my Company and talked to our Sears Representative did I get any help. She spent and entire afternoon working on my problem and meet with the same frustrating situations I had dealt with. Finally she did get me some adjustments and she told me she works for Sears and she had the same frustrating experience when she had to get her appliance worked on.

I sell Kenmore Appliances and I would never recommend them to anyone. They are poorly performing products and very unreliable but besides that the Sevice Dept.(not the technician) is the worst I've ever dealt with! I plan to make every effort to persuade the modular home company I sell for to terminate their contract with Sears and go with a more reliable company who cares about their reputation and their customers. What has happen to quality and service in this country?

After calling Sears who insisted a repairman had to come to the house ($65) to assess the problem, he left me with a bill for $412.87 to fix this KENMORE malfunction! The repairman left my house to go outside and call SEARS. He came in and told me that 60 watt bulbs should not be inside--only 40 watt. Guess what---that is what the refrigerator came with. I bought a fire hazard and the SEARS customer claims department could not do anything to help with the situation.

After 5 tel. transfers, they gave me one and one half weeks away. They said I could rent one for the time being. My contract calls for speedy repair so I have to go with out a refrigerator for three-four weeks. I was on the phone for two hours and transfered 5 times then given a number that does not work. So I am without a refrigerator during the summer. Sears DOES NOT CARE. i LPAID ALMOST THREE HUNDRED DOLLARS FOR EMERGENCY SERVICE WHICH INCLUDED A NEW REFRIGERATOR IF NEEDED. wELL...I NEED A NEW REFRIGERATOR.

LOSS OF FOOD AND NO REFRIGERATOR

So, we waited about 2 weeks and called Sears again, & the next repair guy came out. Repair guy # 2 (Robert) said that the noises were normal, too. By that time icicles had begun to form on the top middle of the freezer, and he deducted that the gasket seal was the problem. He ordered one, and a week passed. It came and was damaged. I called Sears and they ordered another one. It came, and Robert deducted that it also was damaged. He ordered another one. Robert came back a week later to install it but gasket #2 was damaged so he ordered another. (Each time the gaskets were ordered they were delivered to our home, for reasons unknown).

Week # 3 Repairman #3, (Chris) comes into the picture, who installed the newly ordered gasket. Upon looking @ the newly installed gasket, and comparing its fit with the refrigerater gasket, I felt the fit of it was even worse than the first. He said it took time to charge magnets, and that would make the rubber in the gasket fit better around the gasket in a few days. (Upon delivery this last gasket it didn't appear damaged). When I said that theory didn't make sense, he said he would just put the old gasket on, and have his manager call me on Monday. This service call was on a Friday. He said I could Fuss @ him real good.

That was 2 weeks and I haven't heard a peep. I have caller id so would know if I had received a call. I need advice on what action can be taken. Should I return the appliance and try for a refund, due to the frig/freezer still being under warranty? Should I call Sears and try with new repair techs and start the whole process. I don't have another 7 months as the warranty will be over in December. I have stress about the hassles that has ensued,and whether this appliance is defective, and whether it will die in the next few years. Having dealt with this since January, I would very much appreciate your help!

When you can't get things put in a 27 CU foot box that comes out of a 25 cu foot box, common sense tells me the box is NOT the size they say it is. I finally got in touch with the store manager and he told me to come back and pick out another box - which I did. a 25.3 cu foot and I have a WHOLE shelf of freezer space LEFT on this box and if that LG had been the SIZE they SAY it is, I would not have had to throw out my food.

I was VERY upset with the FALSE ADVERTISING and as it is the responsibility of Consumer Affairs to protect the CONSUMER from such things, I am contacting you and think you need to check out their LYING to the consumer about the size of their refrigerator/freezer. I had to throw out a whole sack of my frozen food, plus the cost to of delivering the LB box and the cost of delivering the other one I picked out. I don't expect anything back from LG but I do expect them to put the RIGHT size on their refrigerator/freezers so the consumer won't be taken down a FALSE road.

Stress...I lost everything in the freezer...

I called Sears and they are not going to repair the proble, They will charge me 241.00 and give me a 12 month guarantee on the part. i feel that they should make the repair as it is faulty parts that they have used in their product. This may not do a thing to have my refrigerator repaired but it will show the lack of consumer service provided by Sears.

My refrigerator no longer works and I have the choice to pay Sears to repair or buy a new one.

they need 15 days to send a tech.

Today is June 27 and I still have received no refund. I've called the department manager and store manager repeatedly and they keep telling me it will arrive in a few days. I am getting the runaround and they're holding my money illegally. I returned the item and they have not refunded my money in a reasonable amount of time. I've never had to wait this long for a refund. DON'T BUY MAJOR APPLIANCES AT SEARS unless you're prepared for something like this to happen!!!

I was insulted by three of the fifteen different people at One Source that I spoke to - and I suppose you could call it an insult when someone promises to call you back and you never hear from them again. The One Source Department deserves credit for DESTROYING the service reputation of Sears. My problem still has not been resolved and it is going on a month. If and when I finally get my problem resolved, I intend to cancel my credit card and NEVER set foot in a Sears store again. What a shame that a company that once had such a sterling reputation for customer service has adopted the policy of treating their customer base like dirt.

They told us that the model had been altered and the new comparable model was $800 more and we had to pay the difference or they could not do anything. We have tried to resolve this problem for two weeks and keep getting a run around. We are never able to follow up with the same person and have to start over with someone new who refuses to assist and then drops the ball.

We currently are out the cost of the refrigerator which is $1,788.99. We lost all of the food in the refrigerator and freezer which was approximately $300.00. We have had to make three trips to the store which cost about $20.00 in gas and 6 hours in time. I have been on the phone with One Source and the store for another 8 hours. They will not replace the refrigerator and will not give us a refund so we can buy one somewhere else.

When the repairman finally did get here on June 16, he said our condenser was broken and would have to be replaced. He could not get the part nor be able to fix the refrigerator for another week. We called to have the repair moved up because of health issues requiring refrigerated medicine and were told someone would call us back in 24 hours. That was five days ago.

Tonight, Crystal from Sears called us and said the part we needed would not be in when scheduled and we would not have our refrigerator fixed until JUNE 30. When asked to speak to her supervisor, she told us that Ofie would call us back in 15 minutes. Needless to say, Ofie did not call back.

Then, about four hours later, Thomas called to see how we were doing. When we told him about the June 30 repair date and our extreme dissatisfaction with not having a functioning refrigerator for over THREE WEEKS, he said he would check on it and call back. We havent heard from him. I have called their Customer Relations? number and am continually put on hold while I deal with one ineffectual phone person after anotherall with NO positive result. There doesnt appear to be anyone you can speak to who will take responsibility or accoutability. They all just read whats on their computer screens.

My husband has diabetes and needs to have his insulin refrigerated. We live in a rural area and ice is not readily, conveniently nor economically available. A picnic cooler is not a medically-approved refrigeration source. We cannot buy food that requires refrigeration so must grocery shop every other daythe nearest grocery store is 11 miles away. Were paying $4.00 a gallon for gas.

The damage that is on-going at this date is that my husband's insulin supply is being compromised by inadequate refrigeration. Sears could have offered to lend us one of those small apartment or dorm sized refrigerators or something that would be better than a picnic cooler for storing his insulin. The added damage is what is being done to our attitudes and nervous systems because of the extreme aggravation of getting nowhere with Sears.

Could not believe that he actually tried to blame the faulty piece of crap on me the consumer, due to the fact that I used the door for milk and ketchup.

I called a repairman who came out the next day and said he did not know what caused the fire and had never seen anything like it. He told us I needed to contact sears. I sent an email to sears explaining the situation, and they said to give them a call, so I called and I waited on hold and waited and never got through. I guess this was not important.

June 5 2008 the unit completely stopped working. We called the repair co. The technician came out and said that this refrigerator was a Lemon we needed to call sears. He decided he would call, they set up an appointment for their tech and would reimburse their techs charges. The Tech on the 13th would not charge me because the refrigerator was so bad off.

The Sears tech came out June 17 2008, said same thing the other tech did. Told us to call sears and request a new one. We had told him it was not under warranty and he said the unit should have lasted 10 years.Even he did not charge us for the service call. We called sears and spoke with several people and everyone of them offered $100 towards repairs or towards a new one at their store. The tech from sears said the parts were over $800 and that doesnt include labor. We spent $1500 dollars when we bought it last year and they are crazy if they think We will ever step foot in one of their stores again.

Now we have a broken refrigerator sitting in the house.We can't afford to spend that kind of money each year. People like sears need to be held accountable. They have had recalls for refrig fires in the past. If mu husband had not come in, what would have happened? The original fire was probably to blame for it not working.

So now they took off my #1 refrigerator and don't want ot put it back on my Contract. What is even worst. They don't have the model # for my 2nd refregerator. On my contract has the refregerator/1yr U450 but no model which I have requested several times. I am not angry with the repair service but am angry with the way they are handling my case. I have been paying for the 1st refregerator for the past twenty three years and now they just dumped it. They keep saying they have no records of but I do and that does not seem to frighten them. As for my 2nd frig I am afraid one day they are going to say what frig because they don't have the model number but I do. Thanks for hearing me

the door of the water dispenser is defective and has rusted the door. I have not been able to get anyone to help me and I am very disappointed

The next gentleman in service told me he would be glad to help me for 79.00 service call. He then said I dont know what to tell you but to call the refrigerator company. Bottom line a refridgerator should last 20 years without any problem. The problem here is not the refridg. It is the lack of customer service from the service call center and the store. I still have not spoken with a reasonable person that could help me with my problem. I have never seen such a lack of concern for customers in my life. I do apoligize for not writing down the names of the individuals that had not concern for customer service. However; My plans in the future for appliances will not be sears due to the nature of these issues.

We told him that Sears did the delivery and installation. He said the line was blocking the motor and made it shut down . So, he says to give it 24 hours to see if it cools. Well, of course it hasn't! That was on Friday. We have had no refrigerator since Thursday, and it is now Sunday. They won't come back out until Tuesday. To top off the COMPLETE inconvenience of having no refrigerator for days with three children we had to throw away at LEAST 500.00 in groceries! All this from their 'top of the line refrigerator and EXPERT installation'!

I will never buy another appliance from Sears again!

Sears can't help for for 2 days (unacceptable). And I now have a chair propped up against the freezer door to keep it shut. I feel if this product is not fixed correctly this time, you should replace it at your cost and my convenience as soon as possible and pay the electric bill that will be piling up because the seal on the freezer will NOT SEAL, the result being the door just opens.

Mental stress, time lost from work and possible loss of food in freezer. I am not ready to hear from your attorney. I JUST WANT THE FREEZER TO WORK PROPERLY. I purchased in good faith. Your company has not provided the same.

On the day of delivery of the Maytag refrigerator the delivery man called and said he discovered a dent in the fridge and did I still want it? I told him no. I called the salesman AGAIN, I was told they would deliver another Maytag tomorrow. The delivery man called immediately and said the facotory was unable to get one to them for another week. I still don't really want a Maytag I have read so much negative about Maytag now that Whirlpool owns them. I am so upset. I am now going to cancel the whole refrigerator thing.
I am so frustrated with how many phone calls it has taken and how many un returned phone calls since I initiated all contacts to get these issues resolved. Once the salesmen get paid for their sale they don't want to get involved. I am fed up. I still don't have a reliable refrigerator. And I bought all this on deferred payment!! I am so glad I have not paid for this yet!

THIS IS TOO MUCH FOR MY FAMILY AND ME, WE NEED TO HAVE THIS REPLACE WITH A PROPER WORKING REFRIGERATOR.

The second reapir man told me that I had a mouse in my refrigreator. A mouse! I am very upset by this service. This has been since April 14th. I still have the problem and don't know what to do. If I call again, I feel that I will get yet another service man that does not know how to fix my problem.

Now my door handle is falling off, and how to fix by the manual does not work. Can not get any response from there headquarters, a joke on contact us, even the store manager will not accept calls, if a complaint. They do not want future business after my entire house is sears. Sears should be investigated for purposed fraud and deciet to the public intentionally.

They sent a technician who came looked at the refrigerator, and told me that the compressor was not working, and that it had to be replaced. He also said that there was no need for me to have bought the additional service because the refrigerator had a five year manufacturer warranty on the compressor including labor and parts. The compressor was changed and at the present time it stopped working again.

I called Sears, they sent a technician and he said that the compressor went bad again and that I should buy a new refrigerator because its was going to cost me $350 to fix it and that it wasn't worth it. I called Sears again to inquire about the manufacturer's warranty and they basically told me that I had no more warranty becaus the replacement part only had 90 days of warranty and the 90 days were expired. My owner's guide says that I have a 5 year warranty on the compressor, parts and labor. The five years are not up yet. I feel that even though they changed the compressor 2 years after purchasing the refrigerator the warranty should have gone the full five years not 90 days. I feel that Sears has trated me unfairly.

On 9 June, re-called everyone to find out what the status was and was informed that the work order had been closed out. I was re-promised by corporate that by the close of business, 9 june i would receive a phone call to arrange delivery of a new refridgerator. This again never happened. What needs to be done to get satisfaction??????????

My husband and myself TAKE MY CABINETS APART because when [their] INSTAllers pushed it into place they jammed the wheels! So NOW ruined cabinets that are customed made! I call and rechudule again. They say between 8-noon.NO ONE shows up. I call They say NO you are suppose to be 1-5. SO ANOTHER WHOLE DAY I AM CLOSED AT MY BUSINESS. This is AFTER i got disconnected 4 times and put on hold for 25 min waiting for a supervisor. I asked about the reinbursement for the food lost, The response i got was you do not have the coverage, someone canceled it on you!! WHAT! You need to call xyz this time.

Again 45 min on hold transferred lost call and dial tone! I am so upset and noone cares. It is now 4:10. Still NO ONE IS AT MY HOUSE. I really do not think sears will ever have my business again. After 3 frig, 2 ovens, 5 vacumms and several other thousands of merchandise. I think i am done. What do i get. I am sorry have a nice day. WHAT WOULD YOU DO?

lost food, lost work hours, lost cabinets...my loss $10,000

They say between 8-noon.NO ONE shows up. I call They say NO you are suppose to be 1-5. SO ANOTHER WHOLE DAY I AM CLOSED AT MY BUSINESS. This is AFTER i got disconnected 4 times and put on hold for 25 min waiting for a supervisor. I asked about the reinbursement for the food lost, The response i got was you do not have the coverage, someone canceled it on you!! WHAT!!!!!!!!You need to call xyz this time. Again 45 min on hold transferred lost call and dial tone!! I am so upset and noone cares. It is now 4:10. Still NO ONE IS AT MY HOUSE. I really do not think sears will ever have my business again. After 3 frig, 2 ovens, 5 vacumms and several other thousands of merchandise. I think i am done. What do i get. I am sorry have a nice day. WHAT WOULD YOU DO??

My refigerator DOES NOT work. I can't connect the doors. I have a new fridge just sitting for almost a week now.

On Sunday, May 18, 2008 at approximately 2:30 pm my wife heard a loud irregular noise coming from our refrigerator. When she opened the doors she found the lights were out in both refrigerator and freezer and noticed that rather than the gentle hum of the motor there was silence. She immediately brought the matter to my attention. I checked my circuit breaker panel, which has a dedicated line for the refrigerator, and visually noted no change in the switch. My wife called 1-800-4MY-HOME and scheduled an appointment for service for the following day.

On the morning of Monday, May 19, 2008 while I was waiting for the service man to arrive I went to my circuit breaker panel and threw the circuit breaker for the line for my refrigerator. I went upstairs and noticed that the power had returned to the unit, but when I opened the freezer door, I noticed there was a strange odor but was not sure if it was related. I had a doctor's appointment so I had to leave before the serviceman came, but my wife stayed home and waited to receive service on the appliance.

That afternoon the serviceman came, I don't know his name but his ID is #0881045 his name must be on record concerning this service incident. He asked my wife what had happened and he immediately informed her before inspecting the refrigerator that it was probably a problem with our electrical system and there was nothing he could do. He asked for a vacuum cleaner which my wife provided. He vacuumed the front of the bottom on the refrigerator, which incidentally was already vacuumed and clean, for approximately 30 seconds.

He replaced the bottom guard, he opened the freezer door, noticed condensation and informed my wife that first we should consult our owner's manual to determine what type of noise our refrigerator is supposed to make, and second that we must have left the freezer door open which caused the condensation and said there was nothing more that was needed to be done and left.

Mr. Johnson, both my wife and I have owned refrigerators our entire life; we were born after the era of the ice box, so we are absolutely familiar with the sounds a refrigerator is supposed to make. This was not a noise which is made during the normal operation of a refrigerator.

Also, he made no indication as to the odor that emanated from the refrigerator. In my opinion this technician is incompetent and could have prevented the following chain of events. Unfortunately I was not here when the serviceman came as possibly I would have been able to make sure that the serviceman did his job. Rather he took advantage of my wife, who is not familiar with the technical aspects of the operation of a refrigerator.

By the time I returned home it was approximately 5pm and the house reeked of a strange chemical smell. At which time we placed a follow-up call to 1-800-4MY-HOME to reschedule another appointment. Incidentally, by this time there was a large puddle of water on the floor in front of the freezer door and my frozen food was beginning to thaw. When we spoke to the dispatcher they informed us that since the Monday service call had not cleared from the computer they could not schedule a new service call and that we would have to call back the following morning.

As to the chemical odor, the service representative told my wife he would make a "health, or safety" report and someone would get back to us shortly in regard to the odor. That night no one had gotten back to us and my wife began to experience difficulty breathing as the result of this chemical odor she needed to take medication for her condition brought about by this gas, and I had to thoroughly vent the house before we went back home. That night I had my wife sleep at her sister's house and I returned home and opened all the windows and activated my attic fan in an effort to clear the house of the gas.

I picked my wife up first thing Tuesday morning, returned home, and called the service center. They informed me that they would not be able to schedule an appointment until Wednesday, at which time I asked to speak to a supervisor. I was transferred to Vanessa at your corporate offices who kindly said she would look into the matter while I was on hold and informed me that their service vehicles were vandalized so they couldn't schedule me for that day, but that they would put me on the schedule for Wednesday unless a vehicle became available sooner. They gave us an appointment for Wednesday between 8am-12pm.

Both my wife and I waited for the serviceman, At approximately 1PM Mr. Lenox, I.D. #13540 arrived at my home, he appeared to be very knowledgeable and professional, and immediately recognized the odor as refrigerant. Mr. Lenox pulled out and inspected the rear of the refrigerator and then opened the freezer, removed the cover to the evaporator and found two holes in the side of the evaporator that apparently blew out which started the release of gas on Sunday.

He also verified that all our frozen food was ruined but was unsure as to whether we were covered for the loss on our service agreement. Mr. Lenox informed us that the compressor, the evaporator, the coils and some other part needed to be replaced. He said that it has been his experience that a job as extensive as this has never worked successfully. He called his manager to explain the situation advising him of his lack of confidence in replacing the parts but his manager insisted that he first replace the parts and if that doesn't work then Sears would replace the refrigerator for the customer.

Naturally, when Mr. Lenox informed me of this I was unhappy with his manager's decision because at this point it has been four days since we have been without a working refrigerator, we lost all our perishable items and at best the parts will come by the 22nd of May at which time I call for an appointment which wouldn't be until at best the 23rd. Having no control over the situation, I patiently agreed. He informed me that the parts will be sent to my home, at which time I should call for a third service appointment.

On Thursday, May 22, 2008 I called the service department to inquire as to when the parts would be delivered as I have been taking my family to restaurants for 5 days now and it's beginning to get costly. The dispatcher I spoke to was very helpful and informed me that the parts were to be delivered that day, the 22nd and she would go ahead and schedule the service call for Friday, May 23rd so that I would not have to go through the holiday weekend without a refrigerator I would like to commend that person but she hung up before I was able to get her name or I.D. #.

I was informed that the serviceman would be here between 8am and 5pm. The parts did arrive later that day, Thursday the 23rd of May, as the service dispatcher promised. On the morning of Friday, May 23, 2008 I called to find out approximately what time the service technician would be coming as my wife had a doctor's appointment and I had an emergency dental appointment, and wanted to make sure that one of us would be here for the serviceman's arrival. I was told that he would be here sometime between 12pm and 5pm. My wife and I left at 9:30 for our respective medical appointments, and I put my home phone on call forwarding to my cell phone so as not to miss any phone calls from Sears.

While I was in the dentist chair, a call was forwarded to my cell phone from the technician, inquiring about the number of boxes that were delivered. I informed him that three boxes were delivered, he told me that there should have been four boxes as four parts were ordered, and it wouldn't make any sense for him to come if all the parts were not available. But he did say that he would check with his dispatcher to see if all the parts were delivered. When I got home from the dentist I called the dispatcher and informed him what the driver said to me, and he verified that all the parts were delivered and advised me that he would notify the serviceman.

I asked him "can he guarantee that I will get my repair today?" He told me he would try, at which time I asked to speak to a manager. He forwarded me to your corporate office, customer care department, where I spoke to Mike, I.D. #54272. I explained the entire story to Mike, he looked up our records and told me he understood my frustration, put me on hold, spoke to the dispatcher then got back to me and assured me that the service technician would be there to try to repair my refrigerator, if the repairs were unsuccessful Sears would authorize a replacement refrigerator.

He even gave me his extension at 1-800-, extension 18473 and told me to contact him personally if there were any additional problems as Sears had dropped the ball 1st on Monday with an incompetent service representative, 2nd Monday night by not having someone call back concerning the safety issue which was posed by the leaking refrigerant that was reported, and 3rd that Sears allowed my family to be without refrigeration for 6 days now.

At 2:30pm I started to get a little nervous because the service technician who came on Wednesday informed me that this was a 5 hour job and it was starting to get late in the day. I called the service department and they assured me that the serviceman was on his way to my location. I asked to speak to a manager, they forwarded me to the corporate office again, and I spoke to Ann, ID #631138. I asked her to connect me with Mike at extension #18473, she told me she could not transfer me but had me repeat my entire story again. Then she asked me if she could put me on hold, called the dispatcher and assured me that I would get my service call today.

At 3pm I called the corporate office and spoke to Ben, ID #69375 and he assured me that the serviceman was en route after checking with the dispatcher. I asked him if I could speak to his supervisor and he informed me that the manager was away from his desk but would get back to me before 5pm.

At 3:30pm I called corporate office and spoke to Jessica, ID #49597 and asked her to transfer me to Mike at extension 18473 and she told me that she was unable to transfer calls. I asked her if I could speak to a manager and she told me that there was no manager available and that she was the highest level of contact I could speak to and that their supervisors are only there for quality control. Again, I explained my entire story which she verified by the notes on our account. She asked if she could put me on hold, she spoke to the dispatcher, got back to me and told me that the service technician was on the way.

At 4:30 the service technician telephoned and said that he was stuck in traffic but was on his way and that he would be here within 45 minutes to an hour.

At 4:45 we received a phone call from the dispatcher saying that we would not be receiving service today as this is a two-man job and the helper was not available to assist the service technician. She told me that she would have to reschedule our appointment and my wife told her that it would have to be first thing tomorrow morning. She then replied that since it was a holiday weekend no service could be made until Tuesday.

At this point my wife and I were beside ourselves with a sense of frustration and powerlessness. We have been dealing with incompetence, lies, and treated with a total lack of professional courtesy. I placed another call to the corporate office and spoke to Dannia #11514. I explained the entire situation yet again which, as you can imagine, I was tired of explaining when they have it all written out in front of them in their computer records.

I must say that Dannia had very poor professional telephone ethics; she informed me that she couldn't transfer me to Mike at extension 18473, that her supervisor, Carlos, was out of the building and would get back to us Saturday morning. At this point for my own health and well being I had to stop pursuing trying to get satisfaction as I was getting nowhere.

At 3:19pm today, while in the process of composing this letter, I received a telephone call from Pat, ID #76307 (who initially refused to give me her I.D. but then checked with her manager and was ordered to do so) and asked me if she could reschedule my appointment for Wednesday, May 28th! I asked her if she was aware that they cancelled my service appointment on Friday and told her that I wanted someone here first thing on Tuesday morning. She told me that no one was available at that time.

I asked her to please connect me with her manager and she informed me that she could not transfer me and that she would have her manager call me back. A few minutes later at 3:28pm Charles Smith at the call center (who claims to have no ID number) telephoned and said (as if he was doing us a favor) that he was setting up an appointment at their earliest convenience for Wednesday, May 28, 2008.

Mr. Johnson I have no idea what is going to happen next but I think you would agree with me that we've passed the point of reasonable customer service. It is now Saturday, May 24, 2008 at 5pm. It is obvious I will not have any refrigeration until possibly Wednesday which will make a total of 11 days without refrigeration. I have had to feed my family at restaurants for each of these days. I have had to spend an evening in the emergency room.

I have had to throw away $350 worth of food. I had to cancel a family barbeque that we had planned for Memorial Day weekend. I have absolutely no confidence that when the service technician does replace these parts that my refrigerator will operate properly for any reasonable length of time, if it operates at all, as your service technician informed me that he has never seen a refrigerator work after this type of repair.

Mr. Johnson I am sure if you review my purchase history you will see that my wife and I have been loyal customers for many years, both in our purchases and our service contracts. I have also influenced many people to shop at Sears as I have always been pleased with your company and have never run into this level of incompetence and disregard for the customer's satisfaction. I am writing to you as a last ditch effort to avert the continuing injustice that has resulted as policies that you may be unaware of.

Also please be advised that I am forwarding a copy of this to the Better Business Bureau of New York and to consumer advocates at WNYC Channel 5 Fox "Call for Action" and WABC Channel 7 News, "Help Me Howard", as I am just one poor consumer without any leverage caught under the Sears corporate rock.

I have tried to name as many contacts as I could so that these people can be instructed on how to handle this type of situation should it occur in the future as I am sure you wouldn't ever want your family to go through a situation like this. I hope to hear from you in the very near future. I have gone through the expense of sending this letter via FedEx so it will arrive in a timely manner. Thank you in advance for your attention to this matter.

Since the warranty had expired, I ordered the parts and fixed it myself although the online schematics were difficult to read and I had to call several times to make sure I was ordering the right part. I also purchased the service manual, which was copied pages from the LG (the maker) book stapled together for $15. They made a nice profit on that sale! It did explain how to get to the circuit board out of the housing but neglected to explain that the screws were accessed by peeling off the digital display cover. I had to figure that out on my own.

About two weeks ago, the fan noise started up again. I was sure the appliance was getting ready to fail again.

Several calls to customer disservice, including their refusal to connect me to a supervisor and downright rudeness, and I found they would not do anything but send out a repair man and charge me for everything. I went to the Sears store I bought it from and the very sympathetic appliance manager offered me half-price back on the fridge if I would buy another one.

I looked at the GE and Amana and the more I researched online, the greater numbers of complaints I found about EVERY new appliance on the market! It seems to be an industry-wide problem. I was determined not to give in. I kept remembering how ice had built up on the back of the freezer unit both times I had problems. There is a little hole leading to the motor from inside the freezer, which was blocked with ice. I thought it sounded like the fan was hitting something and I believed it was ice. I disconnected the unit, removed the door and baskets inside the freezer and removed the ice buildup with a hair dryer.

I then dried it all completely, reassembled it, plugged it in and waited. I did not turn the ice maker back on at that point as many of the complaints I read about concerned the ice maker. The noise was gone and the fridge is working perfectly now (three days after the repair). I did turn on the ice maker later that evening and so far so good.

It is my opinion that ice builds up around the fan motor and eventually causes the motor to burn out--then no cooling! The real bite here is that the repairman on the first malfunction waited while I removed the ice from the freezer and never said a word about how it may have (did cause in my opinion) caused the problem. He encouraged me to purchase the extended warranty, as did everyone else connected with Sears.

I find it outrageous that an expensive appliance, supposedly made by an American company, is so poorly and cheaply made that you have to purchase insurance if you plan to keep it over one year. Planned obsolescence has run amok here. The economic damage to me was minimal but the time it took for me to research and resolve this problem was significant. I will need to replace my failing GE wall oven (thirty-some years old) soon but think I might take my chances with a used one at half the price.

I will never purchase another Sears or LG appliance and may not ever purchase a new appliance again. It seems to me that we might be better off buying used appliances and paying for repairs instead of buying costly extended warranties which we may or may not use. Customer service is non-existent at most of the repair centers unless you go local. I hope my experience helps someone to beat the big companies at their own game. Sears is in big financial straits right now and it is surely evident as to why this is the case.

I have lost food, patience and most of all, my faith in Sears.

The refrigerator is junk...very expensive junk.

On Friday morning about 10 am my husband called to find out about what time the technician would be there and the representative told us that she was sorry, but they would have to reschedule the appointment. We were more upset about the fact that this company did not have the courtesy to call and tell us the service had been canceled. On Saturday morning we called again and were told we would be scheduled in that day anytime from 8-5pm. By 3:30pm we figured that was not going to happen, but when I called I was told I was still scheduled and on the service technician's route and he would call asap. There was never any call made to me and now I am waiting home today (Tuesday May 13th) for an appointment. Again when I called at 12:30pm I was told the technician would call me within the hour.

We have had to throw out all the food in our refrigerator and use my daughter's small college refrigerator to store milk, juice and yogurt. We have bought ice daily to keep other food products in coolers. I have had to take a day off from work and am very frustrated with the whole process. I'm sure there is nothing that can legally be done but I just wanted to vent my frustrations about this company that for years I have always thought so highly of.

The store owner gave me the runaround saying that he didn't charge me a restocking fee, but it sure showed up on my charge card. However, he told me it is their policy to charge one. When I phoned Sears.com everyone I spoke to had a different story and placed me on hold for 10 minutes at a time while the representatives spoke to their supervisor. None it apeared knows Sears' refund policy. I had to tell them what their website said about restocking fees on cancelled item. THERE IS NO RESTOCKING FEE!

Finally after 3 weeks of calls, they got rude and told me to talk to the store and around and around it went. According to their website, Sears.com does NOT charge a restocking fee. And the store in Calcutti, Ohio charges a restocking fee! So now I'm fighting to get my money back.

My credit card (Sears Mastercard) refuses to credit my account for $25.50.

Anyway we called Sears and the lady who barely spoke English said that for $251.99 they would come fix it and we would get a one year warranty. So grudingly we agreed to pay the money to get our 1.5 year old refigerator fixed. The technician showed up after a week (while the refigerator ran constantly running up our electric bill) and said that the contract was only good up to $500 but it would only cost around $250 to fix.

He had to order 2 parts and told us to call when they showed up. They came in last Wednesday and we called and they said they would be back on the 15th. I asked if they could come sooner and they came today (May 10th). The new technician said the parts were not the problem and it would cost over $800 to fix it and we would need to pay another $380 to fix it although he couldn't guarantee it but was pretty sure but it could still cost more. We didn't have the money so he left. We have a broken $1200 refigerator, have paid $251.99 and have nothing to show for it. hank you.

Over $100 in food in freezer ruined. Paid $251.99 for nothing, huge pain and suffering, have to feed a family of 6 (4 young children, married parents) without a refigerator so it costs more.

So, we placed an order with the right dimensions and for no good reason the order was cancelled because they picked up the one that was too big without sending the new one. So, we spent another 4 hours on the phone to get things straigtened out. Again , the order was cancelled because they did not have anything to pick up. This is for an 88 year old lady who has not have a refrigerator for 2 weeks. I could only say sears has a incompetant crew working for them. please reply

an old lady without a refrigerator because of incompetence.

They called over some Assistant Manager named Armenia. All of a sudden she didn't want to honor it. They the Associate said: See the huge sign on the stainless steel refrigerator, in small print it says, STAINLESS STEEL $1500.00. Of course, I threw a fit. All they are intersted in doing is selling extended warranty contracts. How can they do this? They wouldn't honor the sign they had up, because they said it was a promotion AND not for sale items. Of course, the sign didn't say that! This is Sears, known for BAIT AND SWITCH. My husband didn't even want to go in, he described his last shopping experience in Sears, whereby they advertised some tool, but they never even had it, switched him to some other one, and said it is similar! We were laughing going home.

The damage to my husband and myself is this: 1. Stressful both of us! 2. My husband can't walk, needs new hips, so he is in pain going up escalator when he didn't have to. 3. Anxiety for both of us. 4. Gas cost You NEED TO FRY Sears. They even gave me a telephone number of the Store Manager who didn't answer the phone. They are horrible. You should have seen them trying to sell Service Contracts!

They did two things wrong: 1. Put a misleading sign on the refrigerator 2. Had a HUGE sign saying that they were giving 20% off on all Kenmore appliances. I could care less about getting their refrigerator. You should have seen them making fun of me, with a smirk on their face.

Now I am without a refrigerator for more than a week as I wait on the parts, and have no guarantee that it will not burn again. I am afraid to have this happen again--as we may not be home next time to turn off the power. I have tried to let my complaints be known to Sears, but I am constantly passed around to different people who don't care. I will never purchase appliances from sears again.

Loss of all the food, and still waiting for repairs 1 week later. House still smells like burnt plastic one week later.

Time lost from work to meet the repair techs. Our original fridge (not a sears) didn't have these defects and these defects are not what we bargained for when purchasing a new fridge and a warranty that we were told would cover it.

The third time I scheduled and took a morning off work (Sat), they called the night before and said they weren't coming in the morning, they were coming in the afternoon instead (when I had to be at work). I called and told them I couldn't take the afternoon off, only the morning, and the only day off I had left to take off was on Monday but they refused to come on Monday. Instead they told me the repairman in my area was already booked, and they refused to bump someone else to get my problem resolved, even though I had already missed 3 days of work and they had bumped me off their schedule 3 previous times. At this point, I am not scheduled at all for them to fix the door!

Door is not closing properly and is about to fall off. Can't keep food in it because of a safety hazard not being cold enough and I have missed work trying to get them to follow through on their agreements and commitments to replace the door.

Once I received the next statement with proof of payment, I needed to call back and have them remove the interest. I called to request interest removal. That did not happen. Instead, I was aggravated which caused me to request my account be closed. I also informed the rep that I was not going to pay the interest. Today, I received another statement with an additional late fee. My family's history with Sears has spanned over 3 generations. With Sam's, Costco, and others competitors encrouching into Sears' once sacred customer base, this type of customer service is surely to determine the decline of a over a century company. The staff handling customer service has informed us that the corporate has stressed that customers are not always right (actual quote from an employee). If there is any truth to this statement, why would anyone be inclined to shop at Sears in the future.

I was left with no refrigerator for 5 days, and lost all the food in it. And had to go to another local store and spend and extra $200.00 to purchase another frig. and have it delivered the next day.

Not only did we lose several hundred dollars of food in our refrigerator and freezer, but I have a newborn and lost five weeks of pumped breast milk that I was saving for when I go back to work in a few weeks!

As a consequence we have to pay for repairs that we never had to pay with our other refrigerator, and our food can get bad when it's not supposed to happen.

Then our freezer seemed to stop working. I again called customer service to have someone come out. (we lost all the food in our freezer) 10 days later. When the service man came he told my husband that we left the door open. (my mistake I should have been home) That was not true. I pushed on the door several times, because I couldn't believe our NEW fridge was breaking down. (4th day taken off of work). I then had to call service again to have someone come out because it still wasn't working. (it did get cold then warm, then cold again). 5 days later they came again (5th day off of work). This man told me that the compressor was going and he didn't have one on the truck so he would have to order one, and 10 days later someone would be back, again between 8am-5pm (now this will be the sixth day of work off). We lost another full freezer of food. I did try to call back to see if we could get someone earlier and the woman on the phone said NO!. This is a total of almost 2 months with no freezer and now our main part of the refrigerator isn't keeping anything cold either and I have had to move the milk and juice outside to keep cold. This is totally not acceptable. My last refrigerator was 15years old and didn't have any trouble. When I told the customer service rep. that I wanted this one returned and a new one she said we couldn't and that's why they have warrantees.

We have lost so far 5 days of work (pay), 4 if you don't count the day they came to bring the refrigerator. We have lost at lest $600.00 worth of food. I have been stressed out because we have no means of keeping food safe for eating.

Just 13 months after purchasing a BRAND NEW refrigerator, we will probably have to buy a new one, spending yet another $600-$800.

I am now forced to pay 2/3 of the appliance's original cost to repair it or I can buy a new one and throw the original (2 year old) refrigerator away.

The food in the freezer is getting freezer burn and ice accumulates on the other side and it also gets too cold.

I wasted a great deal of money because of food my spoiling. I have 2 children, so refrigeration is very important.

I haven't had a refrigerator for 1 month and was told that I would only be compensated for $250.00 of groceries lost--not including all of the eating out I have been doing. Sears has the worst policies, and there are no accommodations for their loyal customers. I will never buy another appliance from Sears ever again in my entire life. I have had to eat out everyday: breakfast, lunch and dinner. Medicines that needed to be refrigerated have perished. I am now encountering a hardship because I can't continue to pay my monthly bills and pay for food everyday. Normally, monthly grocery shopping would be sufficient enough for food for the month. I am spending a lot more now.

Leaking water from melting ice in the freezer section resulted in possible water damage to the wood cabinet adjacent to the refrigerator. At this time I cannot determine damage until the wood dries. Groceries have perished in both refrigerator and freezer (~ $200). We are also eating in restaurants and carry-out stories because we cannot keep food in the refrigerator.

I have loss of refrigeration and am out $1600 for a new refrigerator.

In Oct. of this year they were out twice in ten days to work on it again. I was up late one night and went to get some ice and the ice maker was making a sparking sound. I went back about 10 minutes later and it was doing it even louder and then it started making strange loud noises and it started feeling very hot to the touch. From that point on it started smelling as if it was catching on fire. We had to stay up all night cleaning it out and making sure our home did not burn to the ground.. Had we not of been home, or had been asleep, I am not sure that we would have a house standing today, or would be alive.

I had an extended warranty on it and guess what, they did not honor it. Not only did they not pay for the new refridgerator, they did not honor the old one. I will never step foot in another Sears store as long as I live nor will anyone in my family. I will continue to tell everyone of my situation. I again am just glad that we did not lose our lives over this item. If you can't make a product safe, or that will last, they should not be in business..

I asked why there hadn't been a recall and he wasn't sure of an answer. He also remarked that the motherboard on the appliance was also subject to early failure and that would run around $700. He really seemed like an honest guy so I ponied up $105 for a years worth of extended warranty along with $190 dollars for the relay fix. Bthe way, the cost of a long term warranty has markedly increased to cover expected repairs.

The second problem is with the ice maker that allows cubes from a full tray to be dragged out when the ice storage bin is filled. They fall into the frozen food storage bin or back behind the bin into in an area that is unreachable. Frozen items also fall behind the bin and prevent the drawer from closing. It's almost impossible to remove them from this area.

I lost $250 worth of groceries and am spending the holiday without a refrigerator, which is very inconvenient.

Sears did not offer financial compensation for the lost food or tried to be supportive in any way. It was very much an attitude of "that's your problem. You should have had an extended warranty." I can't believe they only stand behind their products for a year.

Now I am having washer problems. I have the Elite HE3, and it won't start. Sears repair was here 4 days ago, and now it's doing the same thing again. I called today, and no surprise: it will be two weeks before they can get to me. I asked to speak to a manager and was told the manager couldn't help me. When I told them they needed to make a note in my file becasue I wouldn't be paying for someone to fix it this time since I paid the last time, she told me a manager would call me back. ANo one has called. I will NEVER buy another Sears product for my home and shame on Consumer Reports for recommending them.

Sears has spent nearly $1,200 in repairs on a $500 refrigerator. Why won't they just replace it?

I had to throw out ALL of my meat and food due to the 2 breakdowns.

This time Sears would not pay for a rental so we lived out of ice chests and ate fast foods. We finally got the okay to get a replacement refrigerator and ended up getting the same model, only a newer version of it and I hope this one will last at least 10 years!

I am told that since I did not buy an extended warranty that my warranty was up 4-2005. Why on a new machine to I have to think that there will be probs in just three yrs. This machine is used maybe once a week. I doesn't qualify as a lemon as I haven't called and complained about it before.