Sears Refrigerators

Paid $177.95 for nothing. This was the cost for the diagnostic. I had a problem in my refrigerator freezer. The tech came to my home for 5 minutes and did the diagnostic test: Parts (Switch) $83, Labor $405.95, Total after taxes and all things $494.93. We have to change a switch, that's all. When I asked the tech why the labor is so high, he told me that it is the Sears list of prices. Can you believe 500 dollars to change a switch? They would be ashamed to charge $83 for a part that it is even cheaper at Amazon and 406 DOLLARS IN LABOR. I will never use Sears Home Services again, they just charge me for doing nothing.

I really am beginning to hate Sears customer service. My fridge is 4 years old. I bought the maintenance agreement because I got the fridge at a good price. I called for my yearly free check up. George showed up and did maintenance. He told me to call back in six months because he had a funny feeling about the compressor. The next day, fridge stopped cooling. I immediately called service and she told me Sept. 6th they would be out. I got an email and it said 6/13. I called again and said the girl told me Sept 6th. The email says Sept. 13th. They said that was first appt. I told her, "I wanted someone on the 6th like you promised." She said, "I will connect you to emergency services." A gentlemen said, “They will be there on the 6th.” I hung up. They have not shown up today. I called back service again and everything is automated. YOU CAN'T TALK TO A REAL PERSON. It still said my service is on the 13th! They ** lied to me! I hate them period!

Purchased a Sears Kenmore Elite kitchen suite in 2017. All products are LG under the Kenmore banner. To be short, we have replaced circuit board 4 times in the electric range and compressor in the refrigerator. All within 5 years of ownership.

I ordered a refrigerator off of Sears's website. The product their product offered an optional ice-make with a box marked for installation. It even had a section to check that the icemaker would be installed upon delivery. Sears outsourced the delivery to Costco. The Costco delivery people had no idea about the icemaker installation and were not even willing to hook up the water line. They drove off with the refrigerator aggressively angry. Cosco's delivery representative Nikki made a call to Sears sales complaint department, Carl. Carl guaranteed that the situation would be resolved and everything would be installed upon delivery. When the Costco folks came a second time it was identical. They had no idea about the installation. Sears botched the delivery instructions, didn't communicate with their delivery men, and turned a simple appliance hook-up into an uncomfortable and aggressive mess. I will never shop Sears again.

I bought my refrigerator and the warranty on it through Sears. My refrigerator broke after 3 years and I called sears warranty because I'm still under warranty. They had to send 3 repairmen before I was actually helped. It has now been 6 weeks and my fridge is still not fixed. It was their mistake as the first 2 repairmen were not approved through my warranty contract to work on my fridge. I have now asked them to reimburse me for all the food I have had to spend the last 6 weeks and they refuse to reimburse me. I am a teacher and am going broke because of this along with I suffer from a seizure disorder and this stress and lack of help is causing my seizures to get worse.

I bought a Kenmore refrigerator 6 years ago model 795.5.51812.410. It lasted only 6 years. If the government wants to regulate something they should regulate the quality of appliances these days! Raping the Earth for natural resources to build these things, then 5 years later dumping them back in the ground makes no sense!

I'm 2 yrs into a 5 yr refrigerator warranty, I've had a technician come out 4 times for the same issue (the door isn't closing, we have to use tape to secure it), I requested a replacement and they say a tech has to come out a few more times to qualify. I've been extremely patient but the last straw was today, the tech never showed up (I took the day off for this) and when I called the technician's company they had the audacity to be rude to me stating they were just out here last week (that was my point exactly!). I called Sears 3 times (the 1st rep disconnected the call, the 2nd had me on hold literally over 22 mins and the 3rd helped somewhat). No offense to any culture but it's difficult to understand any of the sales reps and because of the language barrier what should normally take 5 mins will usually take 10 to 15 mins. I see why Sears is closing most of their stores as they are THE WORSE!!!!

I purchased a Kenmore Side by Side Refrigerator five years ago from Sears. It has had two issues within that time frame. The ice maker will go on a hiatus from time to time. A major repair issue occurred recently; the compressor had to be replaced. Sears is known for having quality appliances, that is the reason I chose their appliance. I have another brand refrigerator in my basement that has been working without any regular maintenance issues for over 15 years. I expected the same quality from Sears. I am very disappointed with the reliability of the refrigerator.

I am infuriated!! I purchase a kitchen appliance suite from Sears in 2017 brand new. Five years later, in 2022, my refrigerator just stop freezing! As a result, I lost all the food I had in the freezer. I took very good care of my refrigeration... There was no unusual wear and tear and it still looks new! I contacted Sears hoping there was some kind of defect in the product. I was told, "We do have some recall models but yours is not one (model:795.5188.412 serial:707MRGC1v335) and the only remedy for you is to schedule a repair with our expensive repair service."

Kenmore fridge under Sears warranty. 1st broke down in Dec 2021. A month later 4 visits (1 no show) supposedly fixed. 3 months later fridge dead from Freon leak. Sears service makes appts for repair & no one comes, even after promises. 2 weeks no fridge. Called Sears service and they cannot help me. 4 days btw appointments. Then another 4 days because no one shows. Called numerous departments, and they all read the same script about how sorry they are and will report it and someone will call me. No one calls and no one comes. They have not honored their warranty. I believe they are forcing me to break it by going to an outside repair service.

We purchased a freezer online from Sears in November 2021 and it finally delivered in March 2022. We had the appliance 2 full weeks before it malfunctioned and was deemed unrepairable. The "technician" they sent to assess the unit stated "customer damage" in the report to corporate as the freezer was delivered in working condition with no visible damage. However, when it malfunctioned and stopped working properly, the door and casing around the freezer unit warped causing it to stop sealing which kept the items from freezing inside.

I am waiting for my refrigerator parts for over 2 and half months. It is still in 1 yr manufacturer’s warranty. My refrigerator does not get cold enough because the fan is broken. When I called Sears for repair or replace, I am being transferred to multiple departments. Some representatives sympathize with me that it has been too long, but no one resolves my issue. Every transfer puts me on hold for over 30 minutes and I am on phone for hours.

I have had a horrific experience when my refrigerator went out. I called for service and they after two weeks they sent the first technical serviceman. He came, inspected my refrigerator and said my refrigerator was not repairable. They would have to replace it. After the inspection, I called several times trying to get information about replacement. They transferred to different departments and still no one could help.

We purchased a Kenmore Elite Refrigerator made by LG, model #795*74023*412 from Sears on 5/29/17 for $2500. We also purchased a 3 year extended warranty for $379. On 9/27/21 we noticed it wasn't cooling and called LG, they said we had to call Sears, we did and Sears sent a repairman. It was the compressor and had to be replaced. Compressor was covered by warranty but labor we $640 and were told that the replacement is the same compressor with plastic pistons and will most likely have to be replaced again.

My fridge has been broken for 2 months, my repair appointment has been rescheduled 3 times, and every time they cancel on me. I call customer service and they hang up on me or tell me they can’t do anything. Their service and place for feedback is completely awful and there is no one in that establishment that will do anything to help you. They don’t care about their customers and only want to steal your money and lead you on. Don’t trust Sears, their business is atrocious.

We purchased a stove from Sears which arrived "60 days" later, included in the price of the stove itself, we paid for in-home delivery and for the old unit to be taken away. You'd think with the amount of money spent an "in-home" delivery would include for the stove to be connect correct? Oh no, when the unit came we were then blindsided with a money-hungry company attempting to shovel $200 additional from the pockets of senior citizens to hook it up! Are you kidding me?

Delivery was too early and did not include setup. Door crooked, did not close correctly. Shelves not very adjustable. Freezer 30% smaller than my last fridge of same overall size. Sharp corners on door handles. On the good side, it works.

I have many Sears products in my home. A sears refrigerator they just don't break down. My grandmother bought a new one at Sears and it was over 55 years old and the only reason she bought a new sears refrigerator was the harvest gold color, she had her kitchen all remodeled in that color so she wanted a new refrigerator to match but she keep her old one on the porch for soda pop. She instilled in us girls that sears was the only store for appliances. To this day that's the store where we shop. I love sears and if there was a problems with any purchase they would make it right.

Six years ago I purchased this refrigerator from Sears. I told them I did not want an LG because two technicians told me they are unreliable. I bought the extended warranty. 3 years later the coils were leaking and I found out that it was an LG. Fortunately, the extended warranty provided me with a new refrigerator. 3 years later the compressor went out on this second refrigerator. I would never buy another LG appliance!

I have had excellent experience with Sears Kenmore Refrigerators up until now. Sears outsourced their service and repair to a third party. Unbelievable hold times, service response dates a month after you call, cancelled service dates with replacements dates 2 to 3 weeks later. I have been waiting since May 2021 to have the compressor replaced in my Kenmore refrigerator. Called in May, tech showed up in late June and ordered parts. 3 weeks later tech showed up and said parts needed to be reordered. Two appointments canceled in August. Next one late September. Sears used to be very good for service. They have no techs and use Covid as an excuse. I ordered a new refrigerator from a dealer. If you order a product from Sears, think twice about investing in a Protection Agreement. It is not worth it.

Save your money and your sanity shop at Home Depot. They have much better customer service and their warranties hold up!! I have been trying to get service on my refrigerator now for three weeks. It’s making a horribly loud buzzing sound that is driving my entire family crazy. I’ve lost the food in my freezer and refrigerator twice, but nobody is helping! Over and over I’ve called and chatted with Service and I get the runaround. Three weeks now no help. If I could attach a video you would be able to hear what I’m going through. I truly believe they train their customer service employees to give their customers the runaround. They never answered my questions directly. Always promised I would get a call back but never did.

Do not buy anything from Sears!! Do not buy anything from Sears!!! We have a refrigerator under warranty. Last summer, the compressor went out and it took 3 MONTHS TO GET IT FIXED. We gave them grace because of Covid even though we would take off of work and no one would show. They just kept pushing the appointment back. Well, fast forward to April 2021-my refrigerator stopped working AGAIN and it took two weeks to get a repairman. Then, THEY HAD TO ORDER PARTS. My repair date was then set for June 2, 2021. We took off work again, no one showed up, no one called, no one emailed. I called and the automated service rescheduled my appointment for JUNE 23rd!!! I asked to speak to a supervisor, they sent me to ESCALATED services and made a case and NOTHING HAPPENED.

We bought a Sears Kenmore fridge about 5 years ago. We have several repairs under warranty but a month ago, when we once again lost an entire refrigerator and freezer full of food, we had to pay on our own. Because of previous "no-shows" and improper diagnosis from Sears in the past, we decided to try an independent repair service. That's when the nightmare began. We quickly discovered out of dozen places we called, only ONE was willing to even look at the fridge. Why? It's branded "Sears Kenmore" but is actually made by LG, and the model we have was the target of a class action lawsuit for the incredibly high failure rate, and independent repairmen don't want to touch something that may not "stay repaired" beyond the warranty period of their repair.

Kenmore is MY brand of choice for refrigerators. I bought a new Model 253 Top Freezer refrigerator at Sears in 2000 and I have not had ANY, ISSUES, NONE. It was a very good price but it was so long ago I don't remember what it was. It was just a basic freezer on top with automatic ice maker. I liked the fact that the freezer and refrigerator both had a light bulb in them, and I have never changed either bulbs, they are going strong. I can say by my experience that you will be very happy with a Kenmore, I sure am.

I purchased a GE refrigerator from Sears and purchased their maintenance plan for $209 more. I needed maintenance called made an appt. They never showed never called or texted. I had to call 2x and now they said call our complaint Dept. OMG do not purchase their warranties!! The worse!!!

Jan 2018 purchased the Kenmore Elite Bottom Freezer Refrigerator. April 12, 2021 air compressor went out. Called Kenmore Customer Care Hotline and they said the part is under warranty (10 years) but I would have to pay for Labor to replace. My cost to have them come out and diagnose is $79 and that would be deducted from the labor if I chose to fix it, that it would be no more than $450

I purchased a scratch and dent refrigerator here for my uncle, a senior. The purchase was made on December 22, 2020 as a Christmas gift. Great! Well not so great, the ice maker did not work immediately. We thought it was user error so my husband and I watched a few videos and read the manual, the ice maker still would not work. We figured we’d just call someone to handle it, no big deal. Fast forward to February 18, 2021. The refrigerator totally stops working. Only the interior light comes on. I called American Freight that told me to call Sears. Sears says my product isn’t registered and I will need to register it. After all that, my uncle calls and says the fridge is working again.

Good afternoon. I put in a service call to Sears Home Services for repair for a Kenmore Elite refrigerator. At first, I thought this was going to work out well. I completed the appointment website online and immediately received a text message on my telephone confirming the appointment on Friday, April 2, 2021 between 3:14 p.m. and 4:44 p.m. I received another text message with an update for the appointment at a later time, which was fine with me since a blocked out time to have the services completed on the refrigerator.

I have spent the last month trying to get my refrigerator either fixed or replaced and dealing with anyone from Sears has been an absolute nightmare. My refrigerator suddenly stopped cooling and we were able to get a technician out within two days (great job). He diagnosed the problem and ordered four parts to be delivered to my home so that he could make the repair. The day after placing the order I was notified that one of the items had backordered. It has now been over four weeks later and the item is still in "Backordered" status and Sears refuses to replace my refrigerator.

From day one every now & then the refrigerator makes a really weird sound like a fan is squeaky but when I had the service person come out of course it did not do it nor could he find any problems. It does not do all the time but when it does it's very annoying.