Sears Refrigerators Reviews

Delivery was too early and did not include setup. Door crooked, did not close correctly. Shelves not very adjustable. Freezer 30% smaller than my last fridge of same overall size. Sharp corners on door handles. On the good side, it works.

I have many Sears products in my home. A sears refrigerator they just don't break down. My grandmother bought a new one at Sears and it was over 55 years old and the only reason she bought a new sears refrigerator was the harvest gold color, she had her kitchen all remodeled in that color so she wanted a new refrigerator to match but she keep her old one on the porch for soda pop. She instilled in us girls that sears was the only store for appliances. To this day that's the store where we shop. I love sears and if there was a problems with any purchase they would make it right.

Six years ago I purchased this refrigerator from Sears. I told them I did not want an LG because two technicians told me they are unreliable. I bought the extended warranty. 3 years later the coils were leaking and I found out that it was an LG. Fortunately, the extended warranty provided me with a new refrigerator. 3 years later the compressor went out on this second refrigerator. I would never buy another LG appliance!

I have had excellent experience with Sears Kenmore Refrigerators up until now. Sears outsourced their service and repair to a third party. Unbelievable hold times, service response dates a month after you call, cancelled service dates with replacements dates 2 to 3 weeks later. I have been waiting since May 2021 to have the compressor replaced in my Kenmore refrigerator. Called in May, tech showed up in late June and ordered parts. 3 weeks later tech showed up and said parts needed to be reordered. Two appointments canceled in August. Next one late September. Sears used to be very good for service. They have no techs and use Covid as an excuse. I ordered a new refrigerator from a dealer. If you order a product from Sears, think twice about investing in a Protection Agreement. It is not worth it.

Save your money and your sanity shop at Home Depot. They have much better customer service and their warranties hold up!! I have been trying to get service on my refrigerator now for three weeks. It’s making a horribly loud buzzing sound that is driving my entire family crazy. I’ve lost the food in my freezer and refrigerator twice, but nobody is helping! Over and over I’ve called and chatted with Service and I get the runaround. Three weeks now no help. If I could attach a video you would be able to hear what I’m going through. I truly believe they train their customer service employees to give their customers the runaround. They never answered my questions directly. Always promised I would get a call back but never did.

Do not buy anything from Sears!! Do not buy anything from Sears!!! We have a refrigerator under warranty. Last summer, the compressor went out and it took 3 MONTHS TO GET IT FIXED. We gave them grace because of Covid even though we would take off of work and no one would show. They just kept pushing the appointment back. Well, fast forward to April 2021-my refrigerator stopped working AGAIN and it took two weeks to get a repairman. Then, THEY HAD TO ORDER PARTS. My repair date was then set for June 2, 2021. We took off work again, no one showed up, no one called, no one emailed. I called and the automated service rescheduled my appointment for JUNE 23rd!!! I asked to speak to a supervisor, they sent me to ESCALATED services and made a case and NOTHING HAPPENED.

We bought a Sears Kenmore fridge about 5 years ago. We have several repairs under warranty but a month ago, when we once again lost an entire refrigerator and freezer full of food, we had to pay on our own. Because of previous "no-shows" and improper diagnosis from Sears in the past, we decided to try an independent repair service. That's when the nightmare began. We quickly discovered out of dozen places we called, only ONE was willing to even look at the fridge. Why? It's branded "Sears Kenmore" but is actually made by LG, and the model we have was the target of a class action lawsuit for the incredibly high failure rate, and independent repairmen don't want to touch something that may not "stay repaired" beyond the warranty period of their repair.

Kenmore is MY brand of choice for refrigerators. I bought a new Model 253 Top Freezer refrigerator at Sears in 2000 and I have not had ANY, ISSUES, NONE. It was a very good price but it was so long ago I don't remember what it was. It was just a basic freezer on top with automatic ice maker. I liked the fact that the freezer and refrigerator both had a light bulb in them, and I have never changed either bulbs, they are going strong. I can say by my experience that you will be very happy with a Kenmore, I sure am.

I purchased a GE refrigerator from Sears and purchased their maintenance plan for $209 more. I needed maintenance called made an appt. They never showed never called or texted. I had to call 2x and now they said call our complaint Dept. OMG do not purchase their warranties!! The worse!!!

Jan 2018 purchased the Kenmore Elite Bottom Freezer Refrigerator. April 12, 2021 air compressor went out. Called Kenmore Customer Care Hotline and they said the part is under warranty (10 years) but I would have to pay for Labor to replace. My cost to have them come out and diagnose is $79 and that would be deducted from the labor if I chose to fix it, that it would be no more than $450

I purchased a scratch and dent refrigerator here for my uncle, a senior. The purchase was made on December 22, 2020 as a Christmas gift. Great! Well not so great, the ice maker did not work immediately. We thought it was user error so my husband and I watched a few videos and read the manual, the ice maker still would not work. We figured we’d just call someone to handle it, no big deal. Fast forward to February 18, 2021. The refrigerator totally stops working. Only the interior light comes on. I called American Freight that told me to call Sears. Sears says my product isn’t registered and I will need to register it. After all that, my uncle calls and says the fridge is working again.

Good afternoon. I put in a service call to Sears Home Services for repair for a Kenmore Elite refrigerator. At first, I thought this was going to work out well. I completed the appointment website online and immediately received a text message on my telephone confirming the appointment on Friday, April 2, 2021 between 3:14 p.m. and 4:44 p.m. I received another text message with an update for the appointment at a later time, which was fine with me since a blocked out time to have the services completed on the refrigerator.

I have spent the last month trying to get my refrigerator either fixed or replaced and dealing with anyone from Sears has been an absolute nightmare. My refrigerator suddenly stopped cooling and we were able to get a technician out within two days (great job). He diagnosed the problem and ordered four parts to be delivered to my home so that he could make the repair. The day after placing the order I was notified that one of the items had backordered. It has now been over four weeks later and the item is still in "Backordered" status and Sears refuses to replace my refrigerator.

From day one every now & then the refrigerator makes a really weird sound like a fan is squeaky but when I had the service person come out of course it did not do it nor could he find any problems. It does not do all the time but when it does it's very annoying.

This is a good refrigerator but the delivery was a little shaky, had to have another call to have the handles firmly attached to the refrigerator, was very inconvenient. But the refrigerator runs well and smoothly.

We have a bottom freezer French door fridge from Sears. It looks nice and does a good job. One of the things I liked best was that it came without the ice maker and water dispenser, which is what we were looking for. The temperature gauges on the fruit/veggie bins never worked, but the freezer is quite large, and has an extra pull-out shelf for storage. While I like the refrigerator just fine, I would not purchase from Sears again. They tacked on an extra charge because of where we lived, and said it was a permit fee that our county required. That was a complete lie. We have since purchased several other large appliances elsewhere, and when we asked about it, we were told there was no such fee.

My mother and I own a Sears refrigerator for years. They are very reliable. I love that sears gives you and extend warranty on their products. When our refrigerator had a malfunction, we called the warranty and they came out and took care of the problem. The refrigerator has working condition for many years. I would recommend sears appliances to anyone who wants a reliable product.

Love my refrigerator but Sears customer service is not what it used to be. I believe our manufacturer of my model is LG. We purchased all other LG appliances to match the refrigerator. I love the bottom freezer and French style doors.

I like Sears' products and have always bought them. When I need to buy something I always go to Sears no matter what product it is (even clothes). I have bought all my appliances there and had them fix them when they broke down.

The refrigerator that came with the house started to break after a few years. We decided to purchase a Kenmore since we’ve been happy with Sear’s appliance. We ordered the medium sized French door refrigerator in stainless and it was delivered in a week. We haven’t had any major issues with the unit and had a tech come out a few times for preventative maintenance. The two filters are replaced twice a year and it’s nice the unit tells you when it’s due. It holds quite a bit of groceries and the ice maker in the door is a nice feature.

I purchased Kenmore Elite appliances. Very bad decision. As soon as the one year warranty was up the display on my microwave went out. Then there was an issue with the refrigerator 3 times! The compressor blew out and I had to pay the labor only of $332 to have it replaced. 2 years later the compressor blew out again and they charged me $640 just for labor to replace it as the compressor is still under warranty. That is highway robbery! Do not buy Sears appliances or use their service to fix them. Customer service is horrific!

I have been a Sears customer for many years and have always had great service until this year, my refrigerator is less than a year old and is not working called Sears repair as it is still under warranty to which they told me to unplug and plug back in and wait 5 to 6 hours and it should work. It did not. After many hours on phone I did a chat and they finally agreed to send a tech; in more than two weeks, the tech said it was not repairable and I would have to go to the store in my area. I went. The poor manager worked for hours to help me and he was told I would have to have another tech come out again. I was told it was not repairable.

We purchased our new refrigerator in August and it was installed in September. In early January, we saw a leak in the basement and determined it was coming from the refrigerator. We needed to turn the water off at the back of the appliance. The space between the refrigerator and a counter space didn’t provide enough room to fully pull the refrigerator out. The doors needed to be removed and we had no clue how to do that. So we had to cut the through the wood paneling on the side of the refrigerator to access the space and we were finally able to stop the water.

I was assigned by my home warranty company to Sears for my refrigerator repair. The only available time a tech could come by was a 2 week wait! I agreed but was not happy. I rearranged my schedule to be home on the appointment date when at 7:15 am I got a call telling me the tech was sick and my new appointment date was ANOTHER 2 WEEKS out! I told them to go to heck and cancelled the service and went with another company...which came out the SAME day!

NOT WORTH THE HEADACHE!!! I ordered a refrigerator and they scheduled my delivery. When they came to deliver it they said that I needed to hire a plumber to put an adapter in behind my fridge and that they would hold my fridge in the warehouse until then. I got the adapter and called to reschedule my delivery. They said I couldn't get it for another week because my merchandise wasn't in the warehouse. THEY SOLD MY FRIDGE!! So I waited a week. On the day it was supposed to be delivered they told me that it was canceled. At this point, I had just had someone come haul away my old fridge so now I suddenly don't have anywhere to put my food. I called them back to try and reschedule delivery and THEY DID NOTHING... NOTHING to make it better. Couldn't bring me a fridge, couldn't offer a discount for the headache and new costs of losing all my food. So crazy how bad it is.

I’m very disappointed with Sears strategy lured me for early delivery. Their delivery for my refrigerator scheduled for 3 times (Jan 15, Jan 22, Feb 1) which is so inconvenient for us because food is spoiled and spent money for ice to preserve food.

We order a fridge from the Sears hometown store in Sonora Ca. They ran our credit three time saying they didn't! Order on the weekend of Black Friday, it was supposed to be delivered on the following Friday! Just got delivered Jan 7 with one delivery guy, which left the fridge outside! Tried to contact customer care regarding all this. No help! Ask for our local Sears managers to contact me many times. No return call. On top of it all the delivery guy hit my tree and broke it, now I have to get that cut before it falls on someone or something. User's recommendation: DO NOT BUY FROM SEARS!!!

Father in law is 93.. Kenmore Refrigerator not yet a year old. Bought in Sears Farmington Maine store.. Stopped cooling. They were called. Appointment set for Dec 18th between 8-5.. So whole day waited.. No call. No show. When called were told service man ill.. Ok.. No call. No show. Called multiple times. Told "will call back." NO ONE CALLS BACK.. Called again today, "Will call back before close at 6." Waited until after 5, called.. No answer.. Called customer care, was told appointment was already set for Jan 5th.. Really another 5 days without a Refrigerator.. Trying to tell me "parts" were the reason.. REALLY? What parts?? Have not even looked at it yet!! Told them, "Just bring him a new one.." I mean really a Refrigerator doesn't last even a year??? "Sorry repairman will be there between 8-5 on the 5th!!!" My FIL ALWAYS BOUGHT SEARS.. NEVER AGAIN.. Lowe's is much much better customer oriented.. They have all our business from now on..

On 1-20-2020 I purchase a refrigerator from Sears outlet. It was a new open box item. Had it delivered and hooked up. The delivery tech never set up my ice maker and just did a lazy job and left. 8 months later my refrigerator stops working. I call a get a appt for a tech to look at it. He stated to me that the model I bought was built with a defected fan and it was common for this model to stop working. I wonder why Sears wouldn’t recall this if they knew about it and I’m sure they did because people probably called then when it stopped working. The tech stated he’ll have to order new parts and it should take a week. Well 8 long weeks later, no parts, no update, No Sears.

Reviews tell a story... Will NEVER shop at Sears again. There's a reason they have a 1.6 star rating. I've ordered from my local Sears store before and have ordered parts without issue. After ordering my fridge in August 2020, it's been one disaster after the next. It's now Dec. 15th and I still don't have my fridge. It was promised in October. I can deal with a couple of months delay due to the pandemic. Fine. But then they rescheduled until mid-December. AFTER I needed it for Thanksgiving dinner preparations when I knew I would need an extra fridge.

I ordered a refrigerator online and was given a delivery date. That date came and I got a message that it would be delayed. I called to get a new date. This has been repeated about 5 times. I now see that Sears is a bigger liar even than Donald Trump! Also, trying to reach anyone at Sears by phone is nearly impossible. I can well understand why they will soon disappear. Sad. Sears once was a good place to shop.

My Kenmore refrigerator purchase in 2015 after (7) repairs was replaced by Sears in 2019. Now less than year, replacement not working. Replacement walking from China... Sears regain somehow your product integrity!

On October 7, 2020 I had a Sears service call to my home for my five year old Samsung refrigerator. I was charged $169 for the service call and an additional $200 for labor that consisted of defrosting the cooling coils. This took about one hour. There were no parts replaced. On about October 27th the same problem occurred, cooling coils iced up, fan stops spinning when caught on the ice, refrigerator begins to get warm. I did the same procedure as the service sub-contractor. It seems the original problem is still not addressed for there are error codes on the display, which the service person did not bother looking for (25 E), which indicated parts needed to be replaced.

We’ve been dealing with Sears for the past 6 months with horrible experience. We’ve spent over $500 on our service agreement and the 6 technicians who have been out for repair can’t fix our refrigerator. The last tech said he could not fix our refrigerator because the parts that were ordered, which had the correct part number, won’t fit in the refrigerator even though it’s the correct part number. We’ve now been without a refrigerator for the past 6 months. No one from Sears will call us back, what are we to do??????? This is RIDICULOUS!!!!!! We have been without a working refrigerator since MAY, 2020!!! Now it is unrepairable... We wouldn’t have bought a refrigerator that only lasted 3 years and wouldn’t have got a service agreement since the parts are now all obsolete.

Our local Sears told me that our 4 year old fridge would be covered for parts when the compressor went out on 9/13. The first Appt was the 23rd. The technician told us then that we'd have to go through corporate to get it covered but that it was in fact the compressor. Corporate's first available date was 10/5. No one showed. We were told they'd be out the next day, then 10/7, and still no one showed. Today I had to again reschedule and they can't come til 10/19. "No technician was available." SO WHY WERE WE SCHEDULED? Also, the 19th is only for diagnostics and then they'll order the part and reschedule. I WILL NEVER BUY FROM SEARS AGAIN. Not to mention today when I called I was transferred 4 times before the reschedule was made.

Ordered a freezer in April 18th 2020 and delivery date sit for May 15 2020 as they had them available at distribution center. Called the day before to make sure it would be delivery. Was told no because they were behind. New date for delivery is June 8th. No delivery in June after calling. Was told would now be July 18th. Guess what? It's now October 4th and still no freezer. We ordered a quarter beef and half hog in May to be delivered in mid October because you see we bought a freezer 6 months prior with a promise of our freezer being delivered within a month of purchase. If they had told us they were sure when they would get freezers due to COVID that would be different. But they said they had it available. Now if I cancelled order no telling when we'll get it. Paid in full and no freezer. If I lose my meat I will be suing them. I will NEVER BUY FROM THEM AGAIN!

I cancelled my purchase 10 days ago but my debit card has not been refunded. A Target refund would take 1-3 days which is typical of most retailers. Why does Sears take 14-30 days. I got no email confirmation of my cancellation. Customer service which was the hallmark of Sears has really deteriorated.

We bought our fridge in October of 2019 and had problems by January 2020. After the first 2 technicians "supposedly fixed" the issue, a 3rd call was made in June for the same issue and this repairman said he needed a few parts and they would be mailed to my home. Here it is now, September, and the parts still are not here. The refrigerator will be out of warranty in October and the phone shuffle we have received on all three occasions is laughable! By the 5th phone number and the total 2 hour plus waiting on hold to not get anyone to pick up? Really? We are completely frustrated and need to file with the BBB. The final number given to us today was an invalid phone number, Manufacturing Warranty Dept. (800) 968-3429...

We purchased a higher end Kenmore Elite Refrigerator in spring 2018, in September 2020, it stopped cooling. This apparently happens with Kenmores/LGs and is a well known problem. We also purchased a 3 year warranty, which we expected would protect us. We lost at least $500 worth of food, and have been living without a refrigerator for over a week. We have called customer service every day, which is a 4+ hour long process EVERY DAY. We get passed around between departments and people to just pass off the problem and have been offered no resolution. We found our own technician (after Sears offered one that could get here NEXT MONTH) who came within 24 hours and told us it was a severe problem that costs more than the refrigerator and is common in Kenmores. We were once again told by Sears customer service to "call back on Monday."

Here's the history: 1) In July, first technician (Alvin) came out, He just defrosted the ice and said that's the only problem. Note: he did not even know how to turn off the refrigerator. I had to tell him how. Worst, he's defrosting the fridge while having it's on. 2) 2nd technician (Vinh) came out, found the problem and order the heater. 3) 3rd technician (Carlo) came out to install the order parts and he broke my door. He put back the door and it was misaligned. He slammed it. :-( ... Worst, he even didn't turn off the refrigerator when replacing the parts. He left and I found the door was misaligned.