Sears Refrigerators Reviews

UPDATED 10/11/2023: 1 month after I purchased this problem the ice maker stopped working?? I set up an appt. The tech came and ordered a part. He came back to repair, but ordered the wrong part 3 times?? Another tech came and ordered another part. He had to call someone else to get instuctions on install how to do it.. He told me to give it a while & let water run thru it ? The ice maker never worked again. The freezer started frosting at the bottom. He told me to put petroleum jelly around the seal. (It didn't work) Now the top of the fridge stopped cooling. So I had to throw food away!!! Another tech came out an figured the problem out? Talked to his supervisor and supose to replace it? I've been waiting on a call from a supervisor for almost 2 months now?? I wouldn't refer anyone to buy from Sears!!! Whenever I call customer service, I talk to someone in another country with very bad English..

Redid my kitchen. Bought all kitchen appliances from Sears 8 years ago. The refrigerator stopped working. Called on a Saturday - they couldn’t come out until Tuesday. Compressor was shot. They had to order it. Delivered by Saturday. They couldn’t come out until Tuesday (see a trend here). Service guy (Vince) said to wait 72 hours 3 more days before I use it. This isn’t true per my conversations with other appliance repair companies. Then it started warming up by the following Friday. Called…sending someone on Tuesday (see that trend) between 8am-5 pm. They called me that Tuesday morning at 9:45am to reschedule. I asked why. Said the technician couldn’t make it. Scheduled it for the following Thursday. By this time I had had it. Couldn’t get ahold of a person to cancel it & to cancel the 1 year warranty I foolishly was talked into (Vince said all my appliances would be covered and I would only have to pay for $100 service fee & labor.

This company I'd contracted thru my home buyers warranty 210 home buyers. The way they communicate to the thru email only is the start of the foolery. They came to my home, said my refrigerator needed one part, purchased it, had it sent to my home three times now and it's still not fixed. Not to mention the time frame they require you to be available for an appointment is 8am to 5pm. For them to either call and say they won't be at home until 2pm to 5. Then he showed up after five. While I was working out to leave without saying a word about what was wrong or needed to fix the problem. Never reported the diagnosis to the warranty company until I called back three times asking for them to return and fix it.

They've been horrible. Sold me a lemon. Refused to replace it. Now have Frankensteined it with three separate part repairs. I had the fridge for under 6 months before it broke. It's been getting repaired for 4 months! They took two months and three escalations to just get the check issued for lost food. They offered no replacement fridge. I've had to buy a whole new fridge and they won't reimburse us at all. Stay away from Sears and do not waste your time and money on any of their home warranties. I'm 20 calls deep and still getting a run around.

Highly recommend DO NOT SHOP WITH SEARS. It used to be a trusted company. Not anymore. I've help my parents fight for a new refrigerator for almost a YEAR now. They bought a Frigidaire from Sears. First they had to wait 2 months for delivery that was delayed twice. Once they got the fridge, the freezer constantly iced up and the door wouldn't shut properly. After multiple "repairs" sent out, the last repair man Sears sent determined the freezer door was defective. For the next 4 months we fought to get a new door, when that apparently couldn't be done, Sears said they would replace the Frigidaire. For the next TWO MONTHS my parents were given the back and forth on getting a new fridge delivered.

This is why Sears is failing. How can you sell a product when the parts are no longer being made. That’s poor customer support. Never ever buy anything from Sears. The model number is 111.72695911.

I've been a Sears customer for 30+ years. Have purchased most of my major appliances from them. The drop in Sears product and service is breathtaking. To illustrate:

I purchased a refrigerator from Sears back in July of 2022. I discovered after a couple months that it was starting to build up ice inside the freezer section of the fridge. I did purchase a protection plan from Sears just in case I had any issues. It took them 2 months to get a technician out to look at it. He said it was a manufacturer defect and he ordered parts. He scheduled a repair appt for a month away. When that appointment date came the technician never showed up or called. It took several months to get another appointment with them and somehow the guy didn’t show up for that one either.

It started off good with the 7 different repairmen. Finally, they determined it couldn't be fixed. They offered a replacement or $$$ (less than enough for replacement). I chose the replacement, they called with a replacement model number. I am 85 and don't use a computer, I verbally accepted it, trusting that they would give me one with correct dimensions. It was brought to our home and the delivery men came in and measured the space and they told me it wouldn't fit. Now Sears Warranty said there is a 35% restocking fee and the replacement value went down over $500.00. I have bought from Sears for years and bought the warranty on everything. Very dissatisfied!!! We are on a fixed income and now we have to pay $950.00 for a replacement plus the warranty $$ to get a new one, that fits. P. ** (Written by my daughter)

Have been dealing with a Sears Kenmore fridge that has not been keeping temp since August. Have had a gaggle of repairmen in and out about every two weeks for the last 4 months. Always, it seems something else must be ordered and repaired. They return, do the repair and the fridge works properly on average for about 3-4 days, then the temp starts slowly creeping up to 60-70 degrees. As this is a long term home for medicaid residents, having one of the refrigerators down is a problem.

If you are reading this review, there may still be time. DO NOT CALL SEARS. They will quickly siphon your soul and charge you for it. Then, they will gladly sell you a warranty on your soul so that in the event your soul is siphoned again, you only have to pay the copay. If you have a broken appliance, list it for free on Craigslist and walk away. I was charged $1200 to repair my refrigerator. They gladly took my $1200 and did not repair my refrigerator. It is nearly impossible to contact them and when I do they tell me they do not service my area and will not issue a refund. This company is a disgrace.

Bought this really nice looking Kenmore Elite (French door style with lower part freezer) December 2019 and everything seemed great UNTIL this unit had been running for ALMOST two years, this is when the fun began. One day it stopped cooling, everything in freezer and refrigerator had gone bad by the time we noticed; we travel a lot running a transportation business; so we were not home when it failed. We unplugged everything and began researching and found very unsettling information on the dear old internet about a (LG) Linear compressor from LG used in this Kenmore unit and it fails a lot.

Updated on 10/29/2022: Avoid purchasing anything from Sears, unless you want headaches, frustrations, disappointment, and not getting what you paid for. I purchased a fridge and I still don’t have it. They tried delivering it four times and I have to send it back because it has some type of damage. Customer service Yvette M. ** is nothing but unprofessional and unwilling to help with the issue. I think she could she would cuss me out through email. Very unprofessional at her job and her customer service skills. After 4 attempts to delivery I still don’t have the fridge that I paid for. Don’t let this happen to you.

Paid $177.95 for nothing. This was the cost for the diagnostic. I had a problem in my refrigerator freezer. The tech came to my home for 5 minutes and did the diagnostic test: Parts (Switch) $83, Labor $405.95, Total after taxes and all things $494.93. We have to change a switch, that's all. When I asked the tech why the labor is so high, he told me that it is the Sears list of prices. Can you believe 500 dollars to change a switch? They would be ashamed to charge $83 for a part that it is even cheaper at Amazon and 406 DOLLARS IN LABOR. I will never use Sears Home Services again, they just charge me for doing nothing.

I really am beginning to hate Sears customer service. My fridge is 4 years old. I bought the maintenance agreement because I got the fridge at a good price. I called for my yearly free check up. George showed up and did maintenance. He told me to call back in six months because he had a funny feeling about the compressor. The next day, fridge stopped cooling. I immediately called service and she told me Sept. 6th they would be out. I got an email and it said 6/13. I called again and said the girl told me Sept 6th. The email says Sept. 13th. They said that was first appt. I told her, "I wanted someone on the 6th like you promised." She said, "I will connect you to emergency services." A gentlemen said, “They will be there on the 6th.” I hung up. They have not shown up today. I called back service again and everything is automated. YOU CAN'T TALK TO A REAL PERSON. It still said my service is on the 13th! They ** lied to me! I hate them period!

Purchased a Sears Kenmore Elite kitchen suite in 2017. All products are LG under the Kenmore banner. To be short, we have replaced circuit board 4 times in the electric range and compressor in the refrigerator. All within 5 years of ownership.

I ordered a refrigerator off of Sears's website. The product their product offered an optional ice-make with a box marked for installation. It even had a section to check that the icemaker would be installed upon delivery. Sears outsourced the delivery to Costco. The Costco delivery people had no idea about the icemaker installation and were not even willing to hook up the water line. They drove off with the refrigerator aggressively angry. Cosco's delivery representative Nikki made a call to Sears sales complaint department, Carl. Carl guaranteed that the situation would be resolved and everything would be installed upon delivery. When the Costco folks came a second time it was identical. They had no idea about the installation. Sears botched the delivery instructions, didn't communicate with their delivery men, and turned a simple appliance hook-up into an uncomfortable and aggressive mess. I will never shop Sears again.

I bought my refrigerator and the warranty on it through Sears. My refrigerator broke after 3 years and I called sears warranty because I'm still under warranty. They had to send 3 repairmen before I was actually helped. It has now been 6 weeks and my fridge is still not fixed. It was their mistake as the first 2 repairmen were not approved through my warranty contract to work on my fridge. I have now asked them to reimburse me for all the food I have had to spend the last 6 weeks and they refuse to reimburse me. I am a teacher and am going broke because of this along with I suffer from a seizure disorder and this stress and lack of help is causing my seizures to get worse.

I bought a Kenmore refrigerator 6 years ago model 795.5.51812.410. It lasted only 6 years. If the government wants to regulate something they should regulate the quality of appliances these days! Raping the Earth for natural resources to build these things, then 5 years later dumping them back in the ground makes no sense!

I'm 2 yrs into a 5 yr refrigerator warranty, I've had a technician come out 4 times for the same issue (the door isn't closing, we have to use tape to secure it), I requested a replacement and they say a tech has to come out a few more times to qualify. I've been extremely patient but the last straw was today, the tech never showed up (I took the day off for this) and when I called the technician's company they had the audacity to be rude to me stating they were just out here last week (that was my point exactly!). I called Sears 3 times (the 1st rep disconnected the call, the 2nd had me on hold literally over 22 mins and the 3rd helped somewhat). No offense to any culture but it's difficult to understand any of the sales reps and because of the language barrier what should normally take 5 mins will usually take 10 to 15 mins. I see why Sears is closing most of their stores as they are THE WORSE!!!!

I purchased a Kenmore Side by Side Refrigerator five years ago from Sears. It has had two issues within that time frame. The ice maker will go on a hiatus from time to time. A major repair issue occurred recently; the compressor had to be replaced. Sears is known for having quality appliances, that is the reason I chose their appliance. I have another brand refrigerator in my basement that has been working without any regular maintenance issues for over 15 years. I expected the same quality from Sears. I am very disappointed with the reliability of the refrigerator.

I am infuriated!! I purchase a kitchen appliance suite from Sears in 2017 brand new. Five years later, in 2022, my refrigerator just stop freezing! As a result, I lost all the food I had in the freezer. I took very good care of my refrigeration... There was no unusual wear and tear and it still looks new! I contacted Sears hoping there was some kind of defect in the product. I was told, "We do have some recall models but yours is not one (model:795.5188.412 serial:707MRGC1v335) and the only remedy for you is to schedule a repair with our expensive repair service."

Kenmore fridge under Sears warranty. 1st broke down in Dec 2021. A month later 4 visits (1 no show) supposedly fixed. 3 months later fridge dead from Freon leak. Sears service makes appts for repair & no one comes, even after promises. 2 weeks no fridge. Called Sears service and they cannot help me. 4 days btw appointments. Then another 4 days because no one shows. Called numerous departments, and they all read the same script about how sorry they are and will report it and someone will call me. No one calls and no one comes. They have not honored their warranty. I believe they are forcing me to break it by going to an outside repair service.

We purchased a freezer online from Sears in November 2021 and it finally delivered in March 2022. We had the appliance 2 full weeks before it malfunctioned and was deemed unrepairable. The "technician" they sent to assess the unit stated "customer damage" in the report to corporate as the freezer was delivered in working condition with no visible damage. However, when it malfunctioned and stopped working properly, the door and casing around the freezer unit warped causing it to stop sealing which kept the items from freezing inside.

I am waiting for my refrigerator parts for over 2 and half months. It is still in 1 yr manufacturer’s warranty. My refrigerator does not get cold enough because the fan is broken. When I called Sears for repair or replace, I am being transferred to multiple departments. Some representatives sympathize with me that it has been too long, but no one resolves my issue. Every transfer puts me on hold for over 30 minutes and I am on phone for hours.

I have had a horrific experience when my refrigerator went out. I called for service and they after two weeks they sent the first technical serviceman. He came, inspected my refrigerator and said my refrigerator was not repairable. They would have to replace it. After the inspection, I called several times trying to get information about replacement. They transferred to different departments and still no one could help.

We purchased a Kenmore Elite Refrigerator made by LG, model #795*74023*412 from Sears on 5/29/17 for $2500. We also purchased a 3 year extended warranty for $379. On 9/27/21 we noticed it wasn't cooling and called LG, they said we had to call Sears, we did and Sears sent a repairman. It was the compressor and had to be replaced. Compressor was covered by warranty but labor we $640 and were told that the replacement is the same compressor with plastic pistons and will most likely have to be replaced again.

My fridge has been broken for 2 months, my repair appointment has been rescheduled 3 times, and every time they cancel on me. I call customer service and they hang up on me or tell me they can’t do anything. Their service and place for feedback is completely awful and there is no one in that establishment that will do anything to help you. They don’t care about their customers and only want to steal your money and lead you on. Don’t trust Sears, their business is atrocious.

We purchased a stove from Sears which arrived "60 days" later, included in the price of the stove itself, we paid for in-home delivery and for the old unit to be taken away. You'd think with the amount of money spent an "in-home" delivery would include for the stove to be connect correct? Oh no, when the unit came we were then blindsided with a money-hungry company attempting to shovel $200 additional from the pockets of senior citizens to hook it up! Are you kidding me?

Delivery was too early and did not include setup. Door crooked, did not close correctly. Shelves not very adjustable. Freezer 30% smaller than my last fridge of same overall size. Sharp corners on door handles. On the good side, it works.