Sears Refrigerators Reviews

I have many Sears products in my home. A sears refrigerator they just don't break down. My grandmother bought a new one at Sears and it was over 55 years old and the only reason she bought a new sears refrigerator was the harvest gold color, she had her kitchen all remodeled in that color so she wanted a new refrigerator to match but she keep her old one on the porch for soda pop. She instilled in us girls that sears was the only store for appliances. To this day that's the store where we shop. I love sears and if there was a problems with any purchase they would make it right.

Six years ago I purchased this refrigerator from Sears. I told them I did not want an LG because two technicians told me they are unreliable. I bought the extended warranty. 3 years later the coils were leaking and I found out that it was an LG. Fortunately, the extended warranty provided me with a new refrigerator. 3 years later the compressor went out on this second refrigerator. I would never buy another LG appliance!

I have had excellent experience with Sears Kenmore Refrigerators up until now. Sears outsourced their service and repair to a third party. Unbelievable hold times, service response dates a month after you call, cancelled service dates with replacements dates 2 to 3 weeks later. I have been waiting since May 2021 to have the compressor replaced in my Kenmore refrigerator. Called in May, tech showed up in late June and ordered parts. 3 weeks later tech showed up and said parts needed to be reordered. Two appointments canceled in August. Next one late September. Sears used to be very good for service. They have no techs and use Covid as an excuse. I ordered a new refrigerator from a dealer. If you order a product from Sears, think twice about investing in a Protection Agreement. It is not worth it.

Save your money and your sanity shop at Home Depot. They have much better customer service and their warranties hold up!! I have been trying to get service on my refrigerator now for three weeks. It’s making a horribly loud buzzing sound that is driving my entire family crazy. I’ve lost the food in my freezer and refrigerator twice, but nobody is helping! Over and over I’ve called and chatted with Service and I get the runaround. Three weeks now no help. If I could attach a video you would be able to hear what I’m going through. I truly believe they train their customer service employees to give their customers the runaround. They never answered my questions directly. Always promised I would get a call back but never did.

Do not buy anything from Sears!! Do not buy anything from Sears!!! We have a refrigerator under warranty. Last summer, the compressor went out and it took 3 MONTHS TO GET IT FIXED. We gave them grace because of Covid even though we would take off of work and no one would show. They just kept pushing the appointment back. Well, fast forward to April 2021-my refrigerator stopped working AGAIN and it took two weeks to get a repairman. Then, THEY HAD TO ORDER PARTS. My repair date was then set for June 2, 2021. We took off work again, no one showed up, no one called, no one emailed. I called and the automated service rescheduled my appointment for JUNE 23rd!!! I asked to speak to a supervisor, they sent me to ESCALATED services and made a case and NOTHING HAPPENED.

We bought a Sears Kenmore fridge about 5 years ago. We have several repairs under warranty but a month ago, when we once again lost an entire refrigerator and freezer full of food, we had to pay on our own. Because of previous "no-shows" and improper diagnosis from Sears in the past, we decided to try an independent repair service. That's when the nightmare began. We quickly discovered out of dozen places we called, only ONE was willing to even look at the fridge. Why? It's branded "Sears Kenmore" but is actually made by LG, and the model we have was the target of a class action lawsuit for the incredibly high failure rate, and independent repairmen don't want to touch something that may not "stay repaired" beyond the warranty period of their repair.

Kenmore is MY brand of choice for refrigerators. I bought a new Model 253 Top Freezer refrigerator at Sears in 2000 and I have not had ANY, ISSUES, NONE. It was a very good price but it was so long ago I don't remember what it was. It was just a basic freezer on top with automatic ice maker. I liked the fact that the freezer and refrigerator both had a light bulb in them, and I have never changed either bulbs, they are going strong. I can say by my experience that you will be very happy with a Kenmore, I sure am.

I purchased a GE refrigerator from Sears and purchased their maintenance plan for $209 more. I needed maintenance called made an appt. They never showed never called or texted. I had to call 2x and now they said call our complaint Dept. OMG do not purchase their warranties!! The worse!!!

Jan 2018 purchased the Kenmore Elite Bottom Freezer Refrigerator. April 12, 2021 air compressor went out. Called Kenmore Customer Care Hotline and they said the part is under warranty (10 years) but I would have to pay for Labor to replace. My cost to have them come out and diagnose is $79 and that would be deducted from the labor if I chose to fix it, that it would be no more than $450

I purchased a scratch and dent refrigerator here for my uncle, a senior. The purchase was made on December 22, 2020 as a Christmas gift. Great! Well not so great, the ice maker did not work immediately. We thought it was user error so my husband and I watched a few videos and read the manual, the ice maker still would not work. We figured we’d just call someone to handle it, no big deal. Fast forward to February 18, 2021. The refrigerator totally stops working. Only the interior light comes on. I called American Freight that told me to call Sears. Sears says my product isn’t registered and I will need to register it. After all that, my uncle calls and says the fridge is working again.

Good afternoon. I put in a service call to Sears Home Services for repair for a Kenmore Elite refrigerator. At first, I thought this was going to work out well. I completed the appointment website online and immediately received a text message on my telephone confirming the appointment on Friday, April 2, 2021 between 3:14 p.m. and 4:44 p.m. I received another text message with an update for the appointment at a later time, which was fine with me since a blocked out time to have the services completed on the refrigerator.

I have spent the last month trying to get my refrigerator either fixed or replaced and dealing with anyone from Sears has been an absolute nightmare. My refrigerator suddenly stopped cooling and we were able to get a technician out within two days (great job). He diagnosed the problem and ordered four parts to be delivered to my home so that he could make the repair. The day after placing the order I was notified that one of the items had backordered. It has now been over four weeks later and the item is still in "Backordered" status and Sears refuses to replace my refrigerator.

From day one every now & then the refrigerator makes a really weird sound like a fan is squeaky but when I had the service person come out of course it did not do it nor could he find any problems. It does not do all the time but when it does it's very annoying.

This is a good refrigerator but the delivery was a little shaky, had to have another call to have the handles firmly attached to the refrigerator, was very inconvenient. But the refrigerator runs well and smoothly.

We have a bottom freezer French door fridge from Sears. It looks nice and does a good job. One of the things I liked best was that it came without the ice maker and water dispenser, which is what we were looking for. The temperature gauges on the fruit/veggie bins never worked, but the freezer is quite large, and has an extra pull-out shelf for storage. While I like the refrigerator just fine, I would not purchase from Sears again. They tacked on an extra charge because of where we lived, and said it was a permit fee that our county required. That was a complete lie. We have since purchased several other large appliances elsewhere, and when we asked about it, we were told there was no such fee.

My mother and I own a Sears refrigerator for years. They are very reliable. I love that sears gives you and extend warranty on their products. When our refrigerator had a malfunction, we called the warranty and they came out and took care of the problem. The refrigerator has working condition for many years. I would recommend sears appliances to anyone who wants a reliable product.

Love my refrigerator but Sears customer service is not what it used to be. I believe our manufacturer of my model is LG. We purchased all other LG appliances to match the refrigerator. I love the bottom freezer and French style doors.

I like Sears' products and have always bought them. When I need to buy something I always go to Sears no matter what product it is (even clothes). I have bought all my appliances there and had them fix them when they broke down.

The refrigerator that came with the house started to break after a few years. We decided to purchase a Kenmore since we’ve been happy with Sear’s appliance. We ordered the medium sized French door refrigerator in stainless and it was delivered in a week. We haven’t had any major issues with the unit and had a tech come out a few times for preventative maintenance. The two filters are replaced twice a year and it’s nice the unit tells you when it’s due. It holds quite a bit of groceries and the ice maker in the door is a nice feature.

I purchased Kenmore Elite appliances. Very bad decision. As soon as the one year warranty was up the display on my microwave went out. Then there was an issue with the refrigerator 3 times! The compressor blew out and I had to pay the labor only of $332 to have it replaced. 2 years later the compressor blew out again and they charged me $640 just for labor to replace it as the compressor is still under warranty. That is highway robbery! Do not buy Sears appliances or use their service to fix them. Customer service is horrific!

I have been a Sears customer for many years and have always had great service until this year, my refrigerator is less than a year old and is not working called Sears repair as it is still under warranty to which they told me to unplug and plug back in and wait 5 to 6 hours and it should work. It did not. After many hours on phone I did a chat and they finally agreed to send a tech; in more than two weeks, the tech said it was not repairable and I would have to go to the store in my area. I went. The poor manager worked for hours to help me and he was told I would have to have another tech come out again. I was told it was not repairable.

We purchased our new refrigerator in August and it was installed in September. In early January, we saw a leak in the basement and determined it was coming from the refrigerator. We needed to turn the water off at the back of the appliance. The space between the refrigerator and a counter space didn’t provide enough room to fully pull the refrigerator out. The doors needed to be removed and we had no clue how to do that. So we had to cut the through the wood paneling on the side of the refrigerator to access the space and we were finally able to stop the water.

I was assigned by my home warranty company to Sears for my refrigerator repair. The only available time a tech could come by was a 2 week wait! I agreed but was not happy. I rearranged my schedule to be home on the appointment date when at 7:15 am I got a call telling me the tech was sick and my new appointment date was ANOTHER 2 WEEKS out! I told them to go to heck and cancelled the service and went with another company...which came out the SAME day!

NOT WORTH THE HEADACHE!!! I ordered a refrigerator and they scheduled my delivery. When they came to deliver it they said that I needed to hire a plumber to put an adapter in behind my fridge and that they would hold my fridge in the warehouse until then. I got the adapter and called to reschedule my delivery. They said I couldn't get it for another week because my merchandise wasn't in the warehouse. THEY SOLD MY FRIDGE!! So I waited a week. On the day it was supposed to be delivered they told me that it was canceled. At this point, I had just had someone come haul away my old fridge so now I suddenly don't have anywhere to put my food. I called them back to try and reschedule delivery and THEY DID NOTHING... NOTHING to make it better. Couldn't bring me a fridge, couldn't offer a discount for the headache and new costs of losing all my food. So crazy how bad it is.

I’m very disappointed with Sears strategy lured me for early delivery. Their delivery for my refrigerator scheduled for 3 times (Jan 15, Jan 22, Feb 1) which is so inconvenient for us because food is spoiled and spent money for ice to preserve food.

We order a fridge from the Sears hometown store in Sonora Ca. They ran our credit three time saying they didn't! Order on the weekend of Black Friday, it was supposed to be delivered on the following Friday! Just got delivered Jan 7 with one delivery guy, which left the fridge outside! Tried to contact customer care regarding all this. No help! Ask for our local Sears managers to contact me many times. No return call. On top of it all the delivery guy hit my tree and broke it, now I have to get that cut before it falls on someone or something. User's recommendation: DO NOT BUY FROM SEARS!!!

Father in law is 93.. Kenmore Refrigerator not yet a year old. Bought in Sears Farmington Maine store.. Stopped cooling. They were called. Appointment set for Dec 18th between 8-5.. So whole day waited.. No call. No show. When called were told service man ill.. Ok.. No call. No show. Called multiple times. Told "will call back." NO ONE CALLS BACK.. Called again today, "Will call back before close at 6." Waited until after 5, called.. No answer.. Called customer care, was told appointment was already set for Jan 5th.. Really another 5 days without a Refrigerator.. Trying to tell me "parts" were the reason.. REALLY? What parts?? Have not even looked at it yet!! Told them, "Just bring him a new one.." I mean really a Refrigerator doesn't last even a year??? "Sorry repairman will be there between 8-5 on the 5th!!!" My FIL ALWAYS BOUGHT SEARS.. NEVER AGAIN.. Lowe's is much much better customer oriented.. They have all our business from now on..

On 1-20-2020 I purchase a refrigerator from Sears outlet. It was a new open box item. Had it delivered and hooked up. The delivery tech never set up my ice maker and just did a lazy job and left. 8 months later my refrigerator stops working. I call a get a appt for a tech to look at it. He stated to me that the model I bought was built with a defected fan and it was common for this model to stop working. I wonder why Sears wouldn’t recall this if they knew about it and I’m sure they did because people probably called then when it stopped working. The tech stated he’ll have to order new parts and it should take a week. Well 8 long weeks later, no parts, no update, No Sears.

Reviews tell a story... Will NEVER shop at Sears again. There's a reason they have a 1.6 star rating. I've ordered from my local Sears store before and have ordered parts without issue. After ordering my fridge in August 2020, it's been one disaster after the next. It's now Dec. 15th and I still don't have my fridge. It was promised in October. I can deal with a couple of months delay due to the pandemic. Fine. But then they rescheduled until mid-December. AFTER I needed it for Thanksgiving dinner preparations when I knew I would need an extra fridge.

I ordered a refrigerator online and was given a delivery date. That date came and I got a message that it would be delayed. I called to get a new date. This has been repeated about 5 times. I now see that Sears is a bigger liar even than Donald Trump! Also, trying to reach anyone at Sears by phone is nearly impossible. I can well understand why they will soon disappear. Sad. Sears once was a good place to shop.

My Kenmore refrigerator purchase in 2015 after (7) repairs was replaced by Sears in 2019. Now less than year, replacement not working. Replacement walking from China... Sears regain somehow your product integrity!

On October 7, 2020 I had a Sears service call to my home for my five year old Samsung refrigerator. I was charged $169 for the service call and an additional $200 for labor that consisted of defrosting the cooling coils. This took about one hour. There were no parts replaced. On about October 27th the same problem occurred, cooling coils iced up, fan stops spinning when caught on the ice, refrigerator begins to get warm. I did the same procedure as the service sub-contractor. It seems the original problem is still not addressed for there are error codes on the display, which the service person did not bother looking for (25 E), which indicated parts needed to be replaced.

We’ve been dealing with Sears for the past 6 months with horrible experience. We’ve spent over $500 on our service agreement and the 6 technicians who have been out for repair can’t fix our refrigerator. The last tech said he could not fix our refrigerator because the parts that were ordered, which had the correct part number, won’t fit in the refrigerator even though it’s the correct part number. We’ve now been without a refrigerator for the past 6 months. No one from Sears will call us back, what are we to do??????? This is RIDICULOUS!!!!!! We have been without a working refrigerator since MAY, 2020!!! Now it is unrepairable... We wouldn’t have bought a refrigerator that only lasted 3 years and wouldn’t have got a service agreement since the parts are now all obsolete.

Our local Sears told me that our 4 year old fridge would be covered for parts when the compressor went out on 9/13. The first Appt was the 23rd. The technician told us then that we'd have to go through corporate to get it covered but that it was in fact the compressor. Corporate's first available date was 10/5. No one showed. We were told they'd be out the next day, then 10/7, and still no one showed. Today I had to again reschedule and they can't come til 10/19. "No technician was available." SO WHY WERE WE SCHEDULED? Also, the 19th is only for diagnostics and then they'll order the part and reschedule. I WILL NEVER BUY FROM SEARS AGAIN. Not to mention today when I called I was transferred 4 times before the reschedule was made.

Ordered a freezer in April 18th 2020 and delivery date sit for May 15 2020 as they had them available at distribution center. Called the day before to make sure it would be delivery. Was told no because they were behind. New date for delivery is June 8th. No delivery in June after calling. Was told would now be July 18th. Guess what? It's now October 4th and still no freezer. We ordered a quarter beef and half hog in May to be delivered in mid October because you see we bought a freezer 6 months prior with a promise of our freezer being delivered within a month of purchase. If they had told us they were sure when they would get freezers due to COVID that would be different. But they said they had it available. Now if I cancelled order no telling when we'll get it. Paid in full and no freezer. If I lose my meat I will be suing them. I will NEVER BUY FROM THEM AGAIN!

I cancelled my purchase 10 days ago but my debit card has not been refunded. A Target refund would take 1-3 days which is typical of most retailers. Why does Sears take 14-30 days. I got no email confirmation of my cancellation. Customer service which was the hallmark of Sears has really deteriorated.

We bought our fridge in October of 2019 and had problems by January 2020. After the first 2 technicians "supposedly fixed" the issue, a 3rd call was made in June for the same issue and this repairman said he needed a few parts and they would be mailed to my home. Here it is now, September, and the parts still are not here. The refrigerator will be out of warranty in October and the phone shuffle we have received on all three occasions is laughable! By the 5th phone number and the total 2 hour plus waiting on hold to not get anyone to pick up? Really? We are completely frustrated and need to file with the BBB. The final number given to us today was an invalid phone number, Manufacturing Warranty Dept. (800) 968-3429...

We purchased a higher end Kenmore Elite Refrigerator in spring 2018, in September 2020, it stopped cooling. This apparently happens with Kenmores/LGs and is a well known problem. We also purchased a 3 year warranty, which we expected would protect us. We lost at least $500 worth of food, and have been living without a refrigerator for over a week. We have called customer service every day, which is a 4+ hour long process EVERY DAY. We get passed around between departments and people to just pass off the problem and have been offered no resolution. We found our own technician (after Sears offered one that could get here NEXT MONTH) who came within 24 hours and told us it was a severe problem that costs more than the refrigerator and is common in Kenmores. We were once again told by Sears customer service to "call back on Monday."

Here's the history: 1) In July, first technician (Alvin) came out, He just defrosted the ice and said that's the only problem. Note: he did not even know how to turn off the refrigerator. I had to tell him how. Worst, he's defrosting the fridge while having it's on. 2) 2nd technician (Vinh) came out, found the problem and order the heater. 3) 3rd technician (Carlo) came out to install the order parts and he broke my door. He put back the door and it was misaligned. He slammed it. :-( ... Worst, he even didn't turn off the refrigerator when replacing the parts. He left and I found the door was misaligned.

I purchased my Kenmore side by side model 795.51819.410 March 2016. Freezer and fridge failed August 2020 1 year after extended warranty I purchased. I contacted Sears. They said they could have a tech out the next day between 12p-8p. I had to have 340.00 preauthorized on my credit card that will cover diagnostic fee and labor. The compressor which they knew was the issue would be free. So I did the preauthorization. They emailed said tech tomorrow 12-8 or next day 8a -12. Fine. Waited for a phone call for confirmation as promised. The morning of the 12-8pm promise still no call. I called them. They can't find a tech to accept the job. Turns out it was a 3rd party company called Service Live that finds contractors but no one will accept the job.

9 month old fridge does not keep food cold. C/S kept me on hold for 1 hr 45 min/never picked up. Used most of my cell phone minutes on hold. Earliest appt was in 2 weeks for emergency service. what am I supposed to eat in the meantime? Food spoilage of $50 so far. Temperature hovers around 50 degrees. Freezer works okay so I am freezing as much food as I can so I have something to eat. I am elderly and in pandemic isolation. Cannot leave house or afford to have fast food delivered. Sears/Kenmore used to be a reliable brand. Not anymore.

Please read reviews for Sears before committing to anything they offer. Our experience is not unlike countless others we've read since this latest experience. We had our Sears Kenmore refrigerator "We thought" stop working. We called Sears for a diagnostic, so a tech. He came out, but obviously just to "Sell" parts we did not need & to "Sell" a warranty. They have no technicians to service warranty work, repairs or to install parts. These experiences others are also complaining about are too common, so, same issues, same description of calls & hard sells for both parts as well as their home warranty. So, we were told by their tech, we needed a compressor & a couple other parts to complete the job, that he obviously had no intentions of coming back to install. Again, if you read others complaints on this site or any other regarding Sears, you will see for yourself. Sos.

My refrigerator started acting wonky on 7/4/2020. I made an appointment through American Home Shield. They assigned Sears Home Services to my case, a repairman came out on 7/21/2020. After parts came in, it got fixed on that day however 2 days later it started dong the same thing so I called sears back and they rescheduled an appointment on 7/24/2020, then I get an email that my appointment was rescheduled for 8/10//2020 so I called and asked why was my appointment rescheduled then I was told first I asked to have it rescheduled and I said I wanted to talk to a manager then the manager tells me that because there was no repairman in the DC area they had to reschedule it and they would send me a link in my email for the contractors so if they had a cancellation I can call to get that slot.

Began on 28 June with request for service for failed Icemaker. Icemaker was replaced on 8 July, but it didn't work. 10 July service to "reset" icemaker. After 3-4 days, refrigerator-freezer failed. Multiple calls for service to multiple numbers to make appointment for service. Reason was people working at home because of COVID-19. 24 July service tech replaced compressor, and said he put a dye in to check for leaks, and gave me an appointment to recheck on 4 Aug. However, compressor failed after 3 days. Again another series of calls attempting to get service. Service tech had ordered more parts, but without informing me, therefore, no one give me a repair appointment until parts arrived. I was informed I could "rent" a refrigerator until repair. I am a senior citizen, and hence vulnerable to the virus, but should go researching a short-term rental, exposing myself to more places and personnel.

I paid about $1500 for this garbage to die on me and I only had it since November 2019. I have been calling for repair and been on hold for hours, since I am suppose to have manufacturer warranty for good for 1 year. Finally agent that doesn’t understand the fact that I have no power to nothing to perform any troubleshooting. I’m losing my patience because all of my food is going bad by the minute and now he is finally telling me he can get me an appointment for the end of the week.

Do not ever expect any type of acceptable service having your appliance repaired by Sears. It only took 1 week for them to come to my house and look at the refrigerator. The service man made an appointment over 1 month out and said he ordered parts to fix it. When he came back 5 weeks later I found out they just ordered 3 more parts the day before the appointment. It's been over 2 months and I just got 1 of the 3 other parts. I just canceled and will call someone else. I learned that these parts are in stock and available but I bet they are not even needed but I'll let a real service tech come to my house and check it out better. Each time I tried to call them the line got so bad when it was a difficult question. I could not understand them. Total ridiculous communication and treatment you will regret ever using them if you do call.

So here's a story for you....please bare with me, this is a long Sears appliance review and keep in mind that we are part of their Master plan. So our SEAR'S KENMORE REFRIGERATOR decided to go out the end of May. The temp in the freezer was 60 degrees and we lost just about everything in the fridge and freezer. My husband called on Friday May 29th and the technician came out the following Tuesday. He replaced the compressor and advised it would take 24 to 48 hours to come up to temp. We waited 3 days and still was not working. I got on chat with the service department and they had a date open for June 9th between 8 and 12 . So at 12:30 I got back on chat and they said they had June 24th because a tech wasn't available for June 9th. I'm like no one called to let me know and the earliest they had was a June 24th, 3 weeks!!!!

We have been customers of Sears since July 3, 2017. We purchased a Kenmore electric range and a Kenmore double door refrigerator with an extended warranty. We had to replace the refrigerator with Sears 7 months ago because they had the seal to the refrigerator on back order for months and after realizing that it was not going to get repaired, Sears was suppose to give us a brand new refrigerator. But when they delivered the so called new refrigerator, we discovered it was a scratch and dent. That it was the one on display off the showroom floor. Since then the hinge on the right door has broken off so when the other door closes it swings open. When we walk by the door it opens. In the middle of the night, with the door not sealing right, the ice in the ice maker melts and we wake up to a puddle of water on our brand new flooring. There is a tear in the freezer door and that door doesn't want to shut properly.

If I could give negative stars I would give a bunch! I purchased a Kenmore French Door Refrigerator from Sears back in Mar of 2019. With the purchase I also purchased a 3 year Master Protection Agreement. After about 6 months of use the ice make stopped making ice. I called for service and the technician came out and fixed it and it worked for one day. I called for service again and a new technician came out in February and looked at the fridge and said he needed to order parts and it would take a couple of weeks.

Our Kenmore Elite stopped working. Only the lights were on but it wouldn't keep cold. We call Sears Appliance Service as the Refrigerator was purchased from them. They promptly sent a technician the same day. He arrived but didn't follow any Covid-19 protocols. I moved the fridge out for him and plugged it in after explaining the issue. He went to the back of the fridge and opened up a panel. He found a few dead cockroaches and immediately told us he wouldn't be able to do any diagnostics as he found the dead roaches. We offered to clean up so he could continue but he said he did not want to do anything as he could carry them to another job site. We asked what could be done but he said Sorry that he couldn't do anything as it was their policy not to touch any appliance if they saw any roaches dead or alive!

Sears is terrible. Bought a 2000 dollar Sears Kenmore elite refrigerator. 1 year 3 months the refrigerator wouldn't get cold. Called service guy. 75 bucks here 5 minutes said Kenmore junk ran model number made by Diawo. No longer in business, can't get part, evaporation pump bad... I call sears repair. I was told 99 Dollars, no matter what wrong, they will fix even if repairman has to come back out. So I scheduled earliest time. 1 week later sears guy comes out, at my house 5 minutes, said same thing. I told them on phone evaporation pump... said cost 500 to fix, part is 46 dollars, the rest is labor. Tried to complain with sears managers, hung up on me 6 times. Finally get a hold of management. She said her name was Mars. Tried to explain my issues, she kept interrupting and sorry can't do anything to help, hung up on me.. I will never buy anything from sears again. No wonder why they're going out of business.

I purchased this Kenmore refrigerator approximately 3 years ago. The refrigerator has had very light use (single traveling owner). The doors on the refrigerator have not been opened more than 300 times. The compressor stopped working about 2 months ago forcing the purchase of a new refrigerator. I had called Sears but they wanted to charge me for a technician to come out and read the code that the refrigerator transmits. I asked the rep if she couldn't do that by teaching me how to read the transmitted signal via my phone. She would not do that.

Bought the refrigerator in March. I suspected it wasn't cooling, but bought a couple of thermometers that didn't work. Finally put two working thermometers in and both register 55 degrees F. First guy came out and defrosted the fan and said that was the problem. Talked about keeping doors closed (I'm the only one here) and the humidity (I live in a humid state). Temperature went up to 40 for about a day and then back to the 50's. Service guy came out yesterday and unthawed the fans again and said the drain line was bent so he straightened it. Today, the temperature remains in the 50's. I am at a loss of what to do at this point. I am afraid to get another Kenmore (I have had about 3 others that were great). Advise? The store where I bought it are really, really great but not so sure about this beautiful frig.

Just had a service person from Sears Repair-Home Services out, Martin ** was the individual. He was totally unprofessional and walked out of the appointment. He sniveled because I asked him to put booties over his shoes and didn’t allow him to put his dirty bag on my kitchen counter (because of the pandemic, obviously).*I purchased a Kenmore Elite less than two years ago, manufactured by LG, and just everyone else who owns an a Kenmore or LG refrigerator, the in-line compressor is total junk. There is a class action lawsuit filed here in CA. If anyone else has this problem I highly suggest looking up LG refrigerator class action lawsuit and get yourself in touch with the law firm who filed.*

Service guy came today and delivered the news after assessment of my $2500 refrigerator. Installation was going to be $1014 including parts. He told us the new compressor is different and should be better but continued to suggest we buy new for $1500. We did. So disappointed this failed so early, read up on the other customers who have experienced the same thing. Why isn’t this compressor recalled as defective? I understand there is a class action against this linear compressor. Try to buy USA product and got crap.

My refrigerator is having a issue since June-2019. Last year I bought the master protection plan and I have got nothing fixed so for it. My refrigerator quit cooling and so far I have 9 or 11 visits, 7- times replaced parts and still doesn't work. I'm done. Every time they come, it's one more part, or they don't know why it's not working. Sears just wants me to continue to let them come in a work and fix the problem over and over over. Very -frustrating, very Poor customer service.

I ordered a refrigerator water filter for a Kenmore fridge last week. Today, the package arrived, but instead of a water filter, I was sent a Craftsman General Purpose Vacuum Filter. I called customer service, and when someone finally answered they said they would have UPS come to pick up the vacuum filter at a later date, and I could order a water filter again. I asked if they were willing to cover shipping, or perhaps expedite shipping since I had already paid, and waited for (the wrong) product to arrive, and really wanted to have the filter rather than continue to buy bottled water since there seems to be such a shortage of bottled water since COVID-19. There was nothing they could do to assist in that regard, and in fact, they would not be able to ship a water filter for three weeks!

I have a 3 year old Kenmore Elite Refrigerator. The compressor went bad. The part is covered under warranty, the labor is not. I was quoted $436.37 just for labor to install the compressor and 2 WEEKS! to get the part. The technician told me if they had to order the part overseas it would take even more time to get the part. I was told I had to decide right that moment because the part had to be ordered onsite. If I waited to discuss it with my wife and then decided later to move forward I would be charged another service fee because the technician would need to come out again to order the part. I called the Sears Home Services number to ask if that was a normal fee and wait time and was transferred to 2 different people and on my way to the 3rd different person before I was tired of waiting and hung up. In my opinion, absolutely absurd.

If I could give 0 stars, I would. We purchased a new, and expensive, refrigerator at Sears and after 3 months of having it it stopped working. We had paid for the warranty just in case anything happened so we should’ve been taken care of. The first technician came a week after we called and had to order a part that we had to wait another week for. We couldn’t set up another appointment until that part had arrived and by the time it did we had to wait another week for a technician to come install the new piece. All this time we did not have a functioning refrigerator and we had lost a lot of food in the process.

I bought a fridge 7 months ago from Sears brand Kenmore, the fridge doesn't work and I called Sears several times. They sent me a technician. Twice they stated it couldn't be fix and Sears refused to replace it.

We have had a Kenmore Elite refrigerator for five years. It has stop working due to a faulty compressor; made by LG. It has been a frustrating experience to reach Sears. One sears representative told us that it was under warranty and the only charge would be $99.00. Then another representative told us only the compressor was covered and the labor charge would be $800.00 -$900.00. With that said, we will purchase a new refrigerator BUT not a Kenmore! Never buying another appliance from them again!

My refrigerator that was covered under a protection plan at the time, broke down about 4 months ago. It took two weeks for a technician to come and repair it. Within a short period of two weeks it broke down again and the second time I was given a repair service appointment within about a week but the technician was a no-show!! All these times I had taken time off work for these appointments. When a technician finally showed up it was over two weeks without a refrigerator with a family member who is diabetic and relies on one to keep his insulin cool and my grand baby that needs fresh meals. The second repair required a new part and it worked for another two weeks velds it broke down again and the same debacle .... the third technician told me that all he had to do was flush out some part that was as thin as a "hair"! He wasn't there for more than 15 mins.

Refrigerator was purchased Oct. 2014. Since that time, we have had 7 major repairs with the 8th one happening today. The last repair, in Dec 2019, we were without the refrigerator for 15 days awaiting parts and follow-up repair. We currently retain this refrigerator only because the extended warranty we purchased is still in effect. Would never recommend a Kenmore product to anyone.

Wow sears is the worst company ever. My Samsung refrigerator I bought from Sears and I added the MASTER PROTECTION PLAN ON, that I have been paying for for 6 yrs now has been dropping temps in refridge and freezer sections both randomly on and off so I called sears back in early September and was given a Sept 19th appointment for, and he ordered a mother board on that day and returned on the Sept 26th to install. Of course it was the wrong part number and was missing a few areas to plug connectors to so he calls and was told it's the wrong part number so they order another one. On Oct 3rd he returns and put the proper mother board part into my refrigerator. We thought it was fixed and it ran normal for 2 days and then dropped in temp again..

Bought a $3000.00 Sears fridge less than two years ago, with 5-year warranty. Last night arrived home from two months away to find it not cooling, full of rotting food and flies. Called number for warranty service. Spoke to six people altogether. First two cut me off. Third one promised emergency call tomorrow. When I didn't hear, called back today & was told they had no such request for my phone number. Even explaining the situation to three people, was told I had to wait 48 hours to even receive a call to schedule an appointment. Will never enter a Sears store again.

This fridge is made by LG and has known compressor failures. Purchased in July, 2019 from Sears, Daytona Beach. Refrigerator stopped cooling Christmas Eve. Was able to get a Sears service person the same day. Took him 10 minutes to inform me I had a bad compressor. There was only a 1 year warranty on the part and the fridge was 3.5 years old, not ten or more. The cost to repair would be $950.00 for a $1300.00 box. Sears would not back up their product. Time was an issue so I replaced with a different manufacture. No more Kenmore or LG appliances. Will not shop at Sears again.

We purchased all new kitchen Kenmore appliances from Sears last August. The dishwasher will not dry the dishes. The ice maker in the refrigerator stopped working this year at the end of August. They sent out two replacement ice makers and two service men that had no idea how to fix the problem. We have called them four times to try to get help. Each time they give us the run around speaking to one person after the next reporting the same issue over and over. We also purchased the Sears warranty coverage that has not helped. This refrigerator is a lemon. It is now January and the refrigerator has not been repaired or replaced. This is not the way consumers should be treated. These Sears appliances are no good. DO NOT BUY ANY SEARS APPLIANCES‼️ We have a refrigerator but we can’t even get a cup of ice. Disgusted, angry and fed up! What can we do?

I have never had worse customer service in my entire life. We bought a fridge, had it delivered as damaged, but when they went to get us a new one, that model was no longer made. They refused to swap it for a comparable model (first irritating thing), and then came the gigantic customer service nightmare. I spent over 20 hours on the phone over the course of 2 weeks, being on hold and being transferred multiple times with each phone call. Each person could not help me solve this seemingly simple issue, and each transfer was the same thing. Finally they determined they could issue a refund since we were returning the fridge AND WE STILL DO NOT HAVE THE REFUND after multiple online chats, phone calls, and emails. Their most recent answer today was 'wait until Friday' and you should have it...so I am of course preparing myself for another lengthy phone call on Friday when I likely still have not gotten the refund.

To whom it may concern,

34 day old refrigerator, 4 days out of warranty. We have to wait 2 weeks for a service tech to come look at it. We tried to troubleshoot it with a technician on the phone. They are 99 percent sure it's the compressor, but they can't even order the part until they come look at it. Because we are 4 days out of our 30 day warranty, they will not replace it So it cannot be replaced with a new one. There is "nothing we can do sorry". I cannot believe they have gotten like this. Never again. Sears is dead to me. I asked to talked to a supervisor 3 times. I cannot believe Sears will not stand behind this and we have no fridge for over 2 weeks plus. Never again!!!!

$600 freezer out of warranty after 1 year. Bought a Kenmore model 253 freezer. It ran perfectly well for 12 months. 14th month started getting warm. Call for repair technician. Comes out. Says it's out of warranty. Wants to charge me $100 to walk out my door. Again call Kenmore. They tell me it has a 5-year sealed system warranty. They tell the technician 5-year sealed unit warranty. Technician says no. Kenmore is wrong. Call Kenmore back. Kenmore says, "No. I will reschedule it with another next technician." He calls and says, doesn't even show up in my house, doesn't even look at anything it, says, "It's out of warranty. Nothing I can do. Call Kenmore." Yes 5-year sealed unit warranty.

Like so many, I purchased the Kenmore Elite fridge based on Consumer Reports recommendation in the summer of 2015. 4 years later in December 2019, the fridge stops cooling in both the freezer and fridge. Custom service is horrendous, the hang up on you, keep you on hold forever, keep transferring you to different people and simply don’t care. Service appointments are not available for weeks later, so I called a local appliance service company and am told what I now see so many others have also experienced, a failure of the compressor. I’m advised the compressor is covered by the 10 year warranty but labor is $900-$1,000 and it will fail again.

I ordered a refrigerator on the 24th of October from Sears Outlet (Bakersfield). The delivery crew could not understand that the order was for California (my new home) but was placed in Maryland. They wanted to confirm the deliver time 9pm West Coast time. They could not understand that would be midnight East Coast and I would be sleeping since I had to be to work very early the next day. I had a friend who would meet them but I would need to know earlier than midnight.

I purchased a new Kenmore refrigerator (model 106.5113) from Sears in April of 2015. The freezer no longer works and the ice maker no longer functions. I had a tech from Sears out today, who informed me the compressor needs repair. This would cost me $800, however they’d be so kind as to knock off $300 if I’d sign up for their home warranty which is $50 a month. I have had this piece of junk for only 4 years. Now I have to buy a new refrigerator or dump $800 into something that probably won’t last 4 more years. I would recommend staying away from Sears as well as the garbage products they don’t stand behind.

I wish I could give ZERO stars. Sears came out to fix our 4 year "new" refrigerator and had to order parts. It took 4 weeks to finally get all parts and a technician out to repair it. Meanwhile we spent hours calling and being bounced around to different departments to try and figure out what was taking so long. Not to mention all the money we had to spend to feed a family of six out due to not having a working refrigerator. We told them at customer service we weren't paying any more money for the repair (we had already paid a portion of it) and they "wrote a note". When the technician finally came he said if we didn't pay he was instructed to leave without fixing the refrigerator. The parts were covered because they were having problems with this model and all the condensers involved. So basically like a recall almost and yet we still had to wait a month and PAY!!! Awful!!! It is no wonder Sears is going out of business! I say the sooner they are all gone the better!!

Now I understand why Sears is going out of Business, they sell junk products and they don't stand by their products. I bought a Kenmore Elite refrigerator model 79572483410 and they have replaced the compressor multiple times and the unit still not working properly. As of today I called them and they don't care about customers anymore and it's hard to get in touch with the right person. DON'T BUY THIS PRODUCT. YOU WILL AVOID NIGHTMARES IN THE FUTURE.

No local numbers to call, no show for appts. I went they 18 people in one day after being on a merry go round of call centers. All they will do for you is schedule an appt. and nothing more than they can’t guarantee they will show up. After my repair the tech left and 2 hours later my fridge had error code. No buttons on outside or inside are working but no one can tell me what to do. If you have to call be prepared for call switching. Also there is no repairs on Saturday or after hours! Not very customer oriented. No wonder Kenmore and LG has a class action lawsuit against them!

Bought 7000 dollars worth of appliances in March 2019. 4000 dollar bottom freezer ice maker, lights and water dispenser did not work by now. Scheduled 14 repair appointments. Spend 11 of those with no show. Got told need to order parts. In meantime freezer quit working. Fridge cools only at times. Compressor made noise after spending 49! Hours on phone with Sears and repairmen told them fridge is not fix. Still no working fridge. They promised replacement every call to no avail. Next call don’t know anything about it and start the whole process again. This is the worst service ever on brand new appliance. Now Oct 2019 and still no fix.

My less than 5 year old Kenmore Elite French Door refrigerator stopped cooling, but still had power. All the little tricks online to get it going again didn't work. I thought about calling Sears, but bad reviews made me call someone else first. I started with a local appliance repair shop that had good reviews. They came out twice and couldn't get the job done, and finally said that I should call Sears. I did call Sears and although their earliest appointment was more than a week a half from when I called, they arrived on time and the guy was able to fix the problem the same day (he had all the parts) and now I have a working refrigerator again. I should have just started with Sears. I don't normally post reviews, but because I was discouraged to use Sears because of bad reviews, I felt I needed to post something positive because they got the job done.

I bought all new Kenmore Elite appliances from Sears in July 2016. I spent $270 on repairs to get my freezer fan replaced and then find out that the entire compressor is bad. I have tried contacting LG, Sears, and Kenmore. None of them are willing to step up. They just block customers from posting on Facebook. I now have to create fake accounts to keep posting so others are aware. LG has owned up to their flawed linear compressor design and they have voluntarily changed their warranties from parts only to parts AND LABOR. But they won’t do the same for Sears Kenmore. Sears scheduled and then didn’t show up after THREE MONTHS! They just waste your time. Don’t buy from any of these: LG, Kenmore, Sears.

I purchased the Kenmore Elite Bottom Freezer Refrigerator Model 795 7402 7404 from Sears two and a half years ago. I purchased the three year extended warranty. Four days ago the entire unit stopped working causing over $400 worth of food to spoil. I called Sears for repair and they sent a technician. The technician came to our home yesterday and advised us that he sees this particular unit every day for repairs and that it is always the same problem. Clearly this unit is a lemon. He spent approximately two hours in my home attempting to fix it and told me he needed to order more parts. Specifically the two year old unit needed a new condenser coil, Freezer evaporator, Filter Dryer, compressor and service valve. This is in addition to the parts he replaced while he was at my home. Now, we are waiting-without a refrigerator/freezer- for the parts to arrive.

I purchased a Sears Kenmore Pro counter depth refrigerator and July 2018 and in less than 1 year I have had to call for service. The first was the bottom freezer door hard to open and then it would slam shut by itself if you were not holding it firmly. Tech said need to add more products in freezer and left. After owning for 15 months the refrigerator stopped working completely. Sears said, "You're out of warranty and it would be $129 to come out and diagnose the problem." He said if was the compressor the part would be under warranty, but labor would not and could runs several hundred dollars. What a piece of crap. Not to last not even 18 months. I asked about the phone diagnosis that they were supposed to be able to complete. I was told, "We don't do that anymore." I guess it was just a selling point to get customers to buy. I will not be doing business with Sears anymore. Their products don't last, service is poor.

I purchased the Kenmore Elite fridge, Kenmore Elite dishwasher and Whirlpool washing machine & dryer all from Sears. After chalking up $3768 for fridge, $1870 for dishwasher and $2500 for washer/dryer I thought having the master protection plan would make my life stress free if I ever needed repairs in the future. I was horribly wrong!

3 year old Kenmore Elite bottom drawer freezer refrigerator stopped working September 26th. Warranty ran out on August 8th, of course! Repairman arrived September 28th, compressor out. Compressor and parts, (under extended warranty-thank God), ordered and wouldn't be fixed until October 15th! Husband took day off, repairman called in sick and repair date changed to November 1st! I called and escalated, they opened claim to escalate and was told I would get an email on replacement refrigerator in 72 hrs or check.

A month and a half ago our refrigerator broke. We had purchased the warranty. The first appointment was 2 weeks after it broke. The tech ordered parts and made another appointment for another 2 weeks later. The next appointment came and they said they ordered the wrong parts. The new parts arrived and they were the same ones. I called and they said someone would call back within 72 hours.

I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS! We bought 5 major appliances from Sears here in Richmond,Va. in April of 2018. We also paid $2000 for their extended warranty. In that short time our Kenmore Pro refrigerator has stopped cooling, and we have no refrigerator! I called Sears when we noticed the freezer was not freezing properly and they said they would be out in 3 weeks! I argued and pleaded for them to come, and their response was ”We are sorry and apologize for any inconvenience.” I explained that I was having major surgery on Sept. 18 and we needed a working refrigerator. I received the same reply as before except they added, “We only have 3 technicians for your area.” I find this incredible!

I bought a Sears Kenmore Elite black french door refrigerator from Sears less than 3 years ago. It's a very nice looking piece btw. Already though the cooling system has failed repeatedly after the one year warranty from Sears. When the repair person from Sears finally arrived after three weeks he said that this is a LG manufactured product sold under the Sears label and that my refrigerator has failed as did numerous others in this manner, needing to replace the compressor (new linear design btw, condenser, evaporator and freon charge).

People-run from Sears, there is a reason they are in bankruptcy. My refrigerator fan went out August 2019, repair man came and part is on back order until October 30th!!! No help, they just pass you from department to gutter and back again. It is now October 1st. They have offered no loaner, no compensation. They tell you it has to be approved by an offline team and no one can get to them. I have been without fridge since August 12th and part is back ordered until October 30, yet they say it has to be approved that it is non-repairable before it can be replaced!!! Sooo you have to wait for another month for the part and you are out months from a fridge.

I'm being true to my word. I was recently without a refrigerator for 18 days due to the fact that Sears service did not provide the appliance company, which they sent out, with a proper tool which is now required by Sears to install the replacement part I needed. The times I called Sears I was either cut off or placed on hold for 20 to 30 minutes. Even Sears didn't have the tool and when they finally had it they shipped it, not overnight, but regular shipping. It took 5 days to get to the appliance company.

I bought two refrigerators from Sears within the last few weeks because the first order did not ship properly and the second was cancelled due to arriving at Sears defective. Of course they cancelled my order - but did anybody call or email or text me? NOOO. Here I am waiting for seven hours at home for the delivery to find out when I go online that they have basically decided my fridge wasn't worth redelivering tomorrow or doing any heavy lifting to find a like or similar one.

Sears should be investigated, they sell garbage for refrigerators and do not honor their warranties. I wish I had looked at these reviews before purchasing. I was always a loyal Sears customer but they are no longer reputable. Like many of the reviews, we purchased a new refrigerator in July of 2019, as with many of our large appliances we also purchased the extended warranty. Within 45 days it started "COOKING" the food in the freezer. It didn't just stop working. It literally "COOKED" the food. They sent a repair man who said he had never seen anything like this before and it was so new parts weren't available.

I have had to have this model worked on several times. In my opinion, a refrigerator should last longer than 10 years, however, this model will not hold Freon and therefore I am having to replace it. I am very disappointed in my purchase from Sears.

I phoned Sears on Sept 8th for the repair of my refrigerator, which is not cooling and food is going bad. The earliest appointment offered was Sept. 27th. I just phoned them back today on Sept 18th, to see if I could get something sooner, only to have the customer service representative search for an earlier date, come back on the line to ask if I were in Palo Alto proper or E. Palo Alto. I stated E. Palo Alto, and he placed me on hold again, to finally come back on the line to re-iterate that the earliest appointment will remain Sept. 27th. When asked if it were because the residence is in E. Palo Alto, without hesitation he stated YES!!! GOODBYE SEARS, now I understand why you are Bankrupt!!!!

I requested some real knowledgeable technician to have tested my appliances after a flood to our basement. Instead they sent me some dumb with a vacuum in his hand. The guy did not move it even, he said is not necessary. They charged me a fee for a professional services. He assured me that the fridge is perfect and I do not need to do anything. Lately I notice that the panel of a fridge is extremely hot and I did call someone else, ABT services. The guy from ABT said, that because of a water damage to the fridge it is damage and I may end up paying more than the fridge previously cost, or I need to replace it.

After numerous problems (refrigerator stopped working five times this year, many missed appointments by Sears technicians, takes on average 2-3 weeks to get it fixed each time), Sears "escalated" the problem to their Dispute Resolution group. ALL THIS GUY WANTED TO DO WAS SELL ME A WARRANTY PACKAGE, NOT FIX MY PROBLEM! He could not guarantee they would fix the problem, but "he had faith in their technicians and I should too." My problems remain unresolved, and Sears Customer Service keeps getting worse.

Our 3 year old Kenmore Elite Refrigerator stopped making ice. I called Sears and they said it would be 3 weeks before a tech could come. I called another appliance repair company. They came over same day. I was told we have a bad compressor and it needs to be replaced. He told me the compressor is covered under warranty for 10 years, but I would have to pay labor which would be $900. I called Sears and waited 3 weeks for appt. which I did. The tech said the compressor is fine, but we need a new ECB board. The repair cost is $900. I called another appliance repair company and the tech said ECB boards rarely go bad. He said it is definitely the compressor and don't bother to replace it because it will go bad in 2-3 years. We bought the refrigerator because it was rated number 1 by consumer reports. What a waste of money. Don't buy from Sears!

Kenmore model: 795.51833.412. Bought in 11/2017, the unit stopped cooling on 9/9/2019. Didn't not purchase a protection plan. Wasted over 300.00 of food. Called the customer service and they don't have a clue. All they have to say is you do not have protection plan, and the service call would be 109.00 just for a diagnostic test. Had a locate service tech look at it and he said it was an LG model and the condenser is a bad design. He has seen this numerous times. It will cost 800.00 to 1000.00 to fix. GGRRRR.

It’s too small for an average family with two “tween” aged kids and the ice maker is annoyingly noisy whenever it runs but you can shut it off when ice is not needed. There’s three shelves but only one is tall enough for a gallon of milk.

Sears Kenmore refrigerator with top freezer purchased July 24, 2018. June 21, 2019 started having issues with top freezer frosting around door. Technician visited 6 times so far and looked at, replaced a part, replaced gaskets, caulked, looked at it again and the issue still remains. It is now September 9 and another part is ordered and appointment is for September 20th. According to my calculations there is more in parts and service than what we paid for the refrigerator. But hey, the manufacturer will try to fix it...3 months later, maybe... Customer service people, please, stray away from your script and listen to the customer and the technician!!! From the other posts I've read my fridge is not the only one on the list for parts and repair. Replacement sounds like a grand idea.

My 4 yr old Kenmore Elite refrigerator completely shut down - no freezer and no cooling for perishables. I contacted Sears repair and was told that it would take 1 week to get a service call and that there was no warranty left after 1 year. Considering this was the only refrigerator in our home, I needed to act quickly! I called an independent repairman who came to my home the same day. I was told that I needed both a condenser and a compressor. I told him that Sears told me that I only had a 1 yr manufacturers warranty on this refrigerator and it was going to be costly to replace. The independent service tech smiled and asked if I had the manual that came with the refrigerator. When I handed it to him, he turned to page 3 and said: "in print, the condenser is under warranty for 5 years and the compressor is under warranty for 10 years."

Our expensive, less than 2 yrs. old, refrigerator stopped cooling and freezing. A repairman came out and took off the lower panel in back and informed us that the compressor has a freon leak and a new compressor and repair will cost $1500. We were unaware we only had a one year warranty so we would have to bear the cost. I called Sears to discuss my issue, which is this: While the parts may no longer be under warranty, this is not a parts replacement issue. After reading numerous reviews of people in our same situation, with the same specific "latest technology compressor", touted by Sears. This! I reiterate, is NOT a parts issue, it IS A TECHNOLOGY ISSUE.

Let me start by saying we haven’t had a working refrigerator in our kitchen for 2 months. It took 2 weeks to get a technician to diagnose the issue. After a part was received it was another 2 weeks to get it installed. It stopped running 5 hours after he left and then another 2 weeks to get another technician. Another part ordered but we were assured by the technician that we could call the “A&E escalated calls center” and wouldn’t have to wait another 2 weeks. After calling the number we were told it doesn’t exist. We have been corresponding, to our complete dissatisfaction, with Sara ** in Strategic Member Support. This company works under a cloak of secrecy and will not divulge any contact information for anyone else than can resolve this situation. We are beyond frustrated.

We purchased a Kenmore Elite Grab and Go refrigerator in March 2015. In August 2019 I came home to water pouring out of the ice maker, the refrigerator portion luke warm and semi defrosted food in the freezer. I attempted to contact Sears customer service only to be disconnected and transferred multiple times. It appeared they were only interested in selling a service plan. Out of sheer frustration I scheduled an appointment with an independent appliance repairman who diagnosed it as a faulty compressor, evaporator(s) and dryer. The repairman informed me "Good news. the parts are under warranty"!

3 yr. old Kenmore refrigerator stopped working May 20 2019. Called Sears. May 29 tech comes out. You can tell he is confused. Says computer board needs replaced. Tech #2 comes and replaces the board. Says it will take 4-5 hours before it starts to cool. Still the same problem. Tech #3 comes out. Says it was not the board. It's the compressor. Tech #4 replaces compressor. Ice maker overflowing with water, did not have that problem prior to that. Tech #5 comes out, same tech #1. Says it's the valve and icemaker. Orders new parts. Tech #6 comes out and says wrong parts were ordered, so now I am waiting for tech #7 to come out. Today is august 22. There should be a lawsuit filed against Sears.

I have been a loyal customer to Sears for 10+ years. My LG refrigerator has been giving me issues for the past year and a half. With that said, after 7 or more service calls and countless hours of calls to Sears and speaking to various agents, today, finally Malcom has helped me get authorization for a new replacement fridge. I was upset it took this long and that I've lost thousands of dollars in food for my family. They need to learn to better listen to their customers and attend to their needs!

Unless you want a big bread box DO NOT BUY THIS REFRIGERATOR!! 30 days and counting without a refrigerator. I had an emergency repair order placed, tech never showed up. Called again about the emergency repair and they sent a tech out 3 days later. He was here all of 5 mins and said it was the compressor, he said this is a BIG problem with these refrigerators. Made another appt with the tech for 9 days later as this is the earliest he could come and the part takes that long to get delivered. Tech showed up, went to install the compressor and it was the wrong compressor!!!

I purchased a side by side Kenmore Refrigerator in May of 2017. Here it is 2 years later and not working after paying 2000.00. I called a repairman to come and check it out. He told me it was the condenser motor and evaporator motor so I had them replaced. Well that ended up not being the problem. I called Sears to no help. Just passing the buck...started telling me I could buy a warranty to get it fixed. What!!!! So here I have a fridge that is of no use and have to buy another one but it will not be a Kenmore. I live in Maryland. I would be very interested in joining a class action lawsuit for this problem.

I bought a Kenmore Elite refrigerator in July, 2016 (Model 795.74023.411). In December, 2018 the refrigerator stopped cooling. We called Sears and had an appointment scheduled for January **. The technician that came out told us that our Kenmore refrigerator was made by LG and the model was a lemon. I was charged a $79 diagnostic fee and told we needed a new compressor. While the compressor was covered by the warranty, there would be a $402.30 labor fee to install it. We agreed to have the work done, and on January 15, 2019 (Service Order **) we paid the $402.30 to replace the compressor that was less than three years old.

Sears bills by job code not by the time it takes to do a job. I had my refrigerator pulled out, the back off, a spot light so all he had to do is pull off the part and replace it. It would have taken him 15 minutes. Billing by job code is robbery! If Sears would have told me that is how they bill I wouldn’t have called them. My bad that I didn’t ask. The repairman was very nice and professional so this is not against him at all. Just Sears as a company. Please don’t make the same mistake I did.

On 07/06/19 our 2 year old Kenmore refrigerator stopped making ice, stopped freezing and the refrigerator was not getting cold enough. We called Sears, however they said they could not send a technician out until 07/15/19. We decided to call an independent appliance repairman as we did not want to go until 07/15/19 without a freezer. This repairman came out on 07/09/19 and diagnosed the problem as a bad compressor. As the compressor is under warranty, we called Sears back. The Sears rep was able to place a rush on it and scheduled a Sears technician to come out the afternoon of 07/09/19. The Sears rep stated this would allow time for the Sears technician to get the parts needed to fix our refrigerator the same day.

Customer service is so far away, there is nothing but breaking up on the phone line and static, not to forget to mention, a language barrier. They gave me the runaround about a refrigerator I bought online. The delivery guy was so bad, he measured it and knew it would not fit in my door and I asked him NOT to take it off the truck but he insisted to and now it is sitting in my living room and they have been giving me the runaround for 3 hours now. They keep passing me around with the customer service dept. Terrible!!!! Worst service ever!!!! Sears is no longer Sears!!!!

We Purchased Kenmore Refrigerator w/ warranty of 1 year. 1st problem was reported to store of purchase and we were referred to Customer service. Called them and after approx 30 minute hold/wait got repair appointment. Repairs were completed. Next problem went thru same process to get repairs and was assigned to totally different repair service. They came, but did not have all parts needed for full repair. Repairs not completed in full.

Appliance purchased in early July. Paid for delivery and haul away. Told details of handle placement. Met first delivery on time. Damaged refrigerator. Told them to take it back, as too scratched to accept, even with the 100 they offered. Next delivery - I paid for someone to come out and wait during their estimated time frame. They didn't come when they said they would arriving before I could get someone there. Third time, paid someone else, and asked for morning delivery, stating no one could be there later. They said later. I rearranged "adult over 18" to meet them- they scheduled for 4:30, but still didn't have the handle on the correct side. I rearranged. They came at 2:00. No one home to meet them at this time.

Purchased a new fridge from our local Sears hometown store in January 2019. Got the product home and the ice maker didn't work, so we scheduled a repair. We assumed it would be a simple fix. Fast forward...we have had 8 technician visits, multiple technician cancellations. A part was installed improperly and the floor flooded and created a moldy wet situation behind my fridge. A supervisor technician advised they were putting in a replacement request and I would need to call back in for further instruction. I have called every day M-F and Saturday for the past two weeks and spent a total of 22 hours on hold with no resolve. I just want a working complete appliance and am sad this has consumed my whole summer.

I purchased a new Kenmore Elite in September 2018. In June 2019, the freezer thawed. Called for warranty repair. Waited a week for the tech. Week after week a tech showed up, talked to the STAC group at Sears, then left, asking me to let him know if the repair worked, but each time things got worse, now the freezer and fridge are both warmer than my house.

Updated on 07/29/2019: The issue has NOT resolved. Sears tech. returned to install new valve after replacing 2 compressors, valves, and other parts. 4th visit now after 6 weeks. After leaving, same day... Once again.. NO working refrigerator. Have to call and reschedule tech again.

We bought a new Kenmore Elite in the fall of 2017 from Sears. In less than a year the ice-maker failed and needed to be replaced. I also had to fix the same issue 3x after the tech showed me how to repair the know problem. Now at less than 2 years old the LED's in the fridge stopped working about a month ago. Today the freezer lights also went out. I checked the switch, they function. It is clearly an issue with the control board, or the LED power board. Sears wants over $300 to "look at the problem". Then more money to repair their defective product because it is past warranty. I also have an LG which has never had an issue and is over 14 years old. I also discovered there are class action lawsuits which recently began against the known defective products Sears is selling.

I placed a phone order for a replacement refrigerator from Sears under their 1 year warranty because the one I had bought less than a year ago broke down. They left multiple automated voicemails confirming delivery on 16 July 2019 between 8am and noon. By noon, no one has arrived so I called customer service, where I was placed on hold for half an hour and subsequently told that the fridge will be arriving on 23 July 2019, a week later than promised! I have spent hours on the phone, mostly on hold, attempting to get the issue resolved. I have an 8 year old child at home, I can’t go another week without a functioning refrigerator. Sears customer service have been reluctant to help me despite the one week delay and no apology. I have had to go buy a small fridge as a temporary measure because of their incompetence.

Beware! Our Kenmore refrigerator is 8 years old with a bad compressor. On June 13 Sears ordered a warranty replacement. It arrived July 5! Our "emergency service" is scheduled for July 16. More than one month without a fridge/freezer in the summer. They can't work past 5:00 for an emergency repair.

July 22nd will mark 3 months without a working fridge!! Fridge is 14 months old and still under warranty and my claim for it to be replaced was deny!! I'm on my 7th appointment with them. They replaced the compressor, fridge still not working.. Waited 2 weeks for another appointment.. Replaced motherboard, fridge still working. Replace the fan. Fridge still not working. This company is one big ** joke. Did I mention every time you call the minimum time for them to answer is 45 minutes!!!! Bunch of scam artists!!!

June 1st I call for a service repair for my freezer. June 11th a technician came out and did something to the back of the freezer claiming it was repaired. June 12th I called again, (by the way every time I called they kept me on the line close to 45 minutes). June 22nd another technician came out and he had to order parts which took 13 days to arrive so I call informing them that parts arrived. They gave me a date to come out JULY 12. The technician supposedly repaired the freezer saying that we had to wait 24 hours for the freezer to work correctly. Today JULY 16 I am still on hold to get a new repair date. Please do your self a favor and never ever buy a Sears appliance and worst do not buy their worthless service repair contract.

Kenmore/Sears refrigerators are not made in the USA. They are made by Daewoo which is manufacturing company in SOUTH KOREA. I have had a Kenmore/Daewoo fridge for less than a year now and I have had nothing but problems with it. It is loud and noisy. I have had 8 house calls to try to fix this trouble and they have not. But worst of all, Sears will not honor their replacement warranty. Stay away from Kenmore. Buy a Whirlpool, Samsung or LG but DO NOT buy a Kenmore. Kenmore is a poorly made product from South Korea!!!!

Our freezer wasn’t working well, needed a $750 repair. Went to look for a new refrigerator instead and several local stores had 10 day to 3 week wait times for delivery. Found Sears.com had the unit we wanted and a “1-2 day delivery” time. Price was $100 higher than I would have paid at another store, but it was worth it to get quick delivery. I was able to buy the unit and schedule delivery for 2 days from purchase, no problem. My email receipt confirmed delivery date and said I should expect a call the night before delivery with a time frame. That call never came, so I looked at my purchase history on the Sears website and my delivery time had changed to 5 weeks from the current date.

Our refrigerator lasted 3 years when the compressor went. We were told the only people who can fix this are, Sears and LG techs. Apparently Sears uses LG sealed units which are defective. There are many class action suits against them. I tried to contact Sears over a period of 4 days but can’t get hold of a live person. I will never buy any Sears products again and will tell everyone about this bad product. They can’t go out of business fast enough for my liking.

My Kenmore refrigerator stop working June 2019. I called to schedule a service order. I waited 15 minutes before someone answered my phone call. The technician who was scheduled to come July 8, 2019 never showed up. I called 7/11/19, and spoke to a customer service rep, who was talking with co-works while on the phone with me. They were talking about having pizza for lunch!!!

Purchased Refrigerator, Dishwasher, Washer & Dryer from Sears - 18 months ago. The Refrigerator's LG compressor went out on June 22, 2019. Sears has been a living nightmare ever since. Sears customer service is a joke. I've sat on hold every time I've called, often times for over a half hour and then painfully have had my calls disconnected. When I finally do reach a human, they are completely unhelpful and pass the buck to other equally unhelpful departments. There is a lot of contradictory information shared depending upon who you talk with. THE LG COMPRESSORS ARE FAULTY AND NEITHER LG OR SEARS IS DOING ANYTHING TO HELP THEIR CUSTOMERS. What a rip off.

Purchased Kenmore refrigerator at Glendale Sears on July 4th 2019. Delivered on 6th, the guy said it will start to get cold in 2 -3 hours but freezer will take 24 hours which was okay w/ us. Unfortunately till today July 9th we are enjoying warm refrigerator. Spend 1 and half hour on phone waiting for someone to speak w/ me. Still waiting. In my next review will let you know what happened, I bet nothing.

Almost two year old fridge with Sears Protection Plan. Have been without fridge section since May. Was freezing food. The actual freezer still works. Techs have been here 5 times since May 13 and several parts (condenser boards I think) same one sent each time and it is not the right part. Of course have to give 2 week research time each time a tech says not right part. Techs themselves have been great, no problem with them.

I have a Kenmore refrigerator I bought less than a year ago and is under warranty. I stopped working and Sears took 3 days to come out to tell me it would take another 2 weeks before parts would arrive and they can repair. They ordered parts that did not arrive when they say they would and repair had to be rescheduled again. They offered zero options for loaner fridge, no compensation for lost food and no apologies or ability to assist. They outsource their customer service and they are very scripted and by the book. Never ever buy an appliance from Sears! No wonder why they are going under!

We have a Kenmore elite French door refrigerator that is a disaster. We have been without a working refrigerator since April, it is now July. Each technician says it’s fixed, 24 hours later still broken. RUN don’t walk from Sears products. No wonder they went under. The service and the products are junk!!

I always support local business and although we have done business with this local Sears for years, I must warn you the service and quality of products has changed. PLEASE do not do business with Green Valley AZ local Hometown Sears or you will be sorry $$$$!

I purchased a Sears Refrigerator 2 years ago and I am on my 4th Repair. I bought a warranty and the serviceperson NEVER shows up on Time and they DO NOT call to say they are going to be late. Ice Maker went out, then the Compressor went out and the back of the top of the refrigerator has frozen over 3 times now and will not cool the top of the refrigerator. DO NOT ever buy something from Sears not unless you want BAD service.

Not even three years old and the compressor went out. I had Sears repair scheduled 1-5 yesterday - they never showed. I had an independent repair guy confirm that the compressor is no longer working and it is expensive to replace. I'm so frustrated.

On May 24 called Sears, said it would be two weeks for a technician. After complaining one came out on the May 30. I told him I thought it was the compressor, he said tech support said it was the control board. Had to order part June 14, came back, installed it, said it would take 24 to start cooling down (I knew that was a lie). It never cool down, was not the problem. Came again on June 24, said it was the compressor. Had to order it, call when it comes in and make an appointment, so that will be another two weeks. I have talk with a like ten people, they understand but that all they say.

We purchased two Kenmore full kitchen appliance packages, one for our home and the other for my mother’s, and it has been a nightmare. We purchased both of these July 2018 and my mother refrigerator never was working right and been fighting with them since February 2019 after numerous of visit, parts and it is less than a year. Now our refrigerator, less than a year old also, isn’t working and have not had a refrigerator for two months, three visits and now awaiting parts. They take forever to get someone on the phone, weeks to get parts. Now my mother’s is suppose to get a new refrigerator but this is a whole other run around. DO NOT PURCHASE appliances from Sear, you will be sorry. I wish I read the reviews. Like I said we purchased them July 2018 and both have not made it a a year without a problem.

3 year old Kenmore Elite refrigerator with linear compressor stopped cooling. Tech came 2 hours late and seems to have lots of “compressor” problems with this unit. Asked if company had a recall on this device and he declined. Would cost $950 to fix? Will never buy any Sears product again.

Tried to contact Sears Home Services about an issue with a Kenmore fridge I bought in Feb 2019. On hold for over 20 minutes with no human response. Tried the on-line Chat page with the same result. This is the third time I've sought assistance from Sears Home Services about the same issue. They made it clear during the first two calls that a visit from their repair technician was not warranted. Those calls were in April. Today is 21 June and the problem persists, as does their lack of assistance. I'm beginning to believe that this extended service warranty isn't worth the paper it's printed on. I cannot recommend Sears or their products.

Bought refrigerator on June 5, 2019. First delivery on Friday June 7. I asked sales person 3 times if delivery delivery person disconnect water line & connect new one. She said yes. When they got here they said they could NOT!! Left without delivering refrigerator. I got emergency plumber $450 to move shut off valve. Salesperson never mentioned this. Came again next day June 8. Refrigerator defective AND no water hose. Rescheduled for Tues June 11. Finally got it right. Lost about $200 in food plus $450 for plumber. I think we should get some money back for our inconvenience also. Please do the right thing. My name is Carole **. Phone ** and cell **. Thank you.

Bought a frig 16 months ago paid 2,500 and 500+ for warranty. Frig stopped working. Spoiled all our food cause we were on vacation. Called Sears, set an appointment, took a day off work. He never showed but called and said he’s ordering parts? Called Sears they said it’s not their tech he needs to come out just wait. 3 hours later no show. Tech called again I told them what sears said he assured me he just needs to order parts. Ok parts ordered set appointment for a week later 8-12 no show. Called they said a tech will call me back in 20. No call. Hour later called again again tech will call 20 min. No call no show. Flash forward 3 weeks we have the parts but no tech. Then get a voicemail saying tech will be there tomorrow 8-12. Wtf! 3 weeks no frig. I’m so over Sears no wonder they are going out of business. Worse customer service! All you get is somebody reading from a script. I will never buy from them again. Small claims here we come!

I have a Kenmore refrigerator that was purchased in September of 2016. May 2019 the it stopped working. We called Sears as it was still under warranty and had a tech come out over a week later, on May 29th to check-it out. Tech advised the compressor was dead and we would need a new one. He ordered a new part and scheduled another appt for June 5th and we had to pay approx $100 to secure the appt. On June 5th we received an automated text saying that our appt was canceled. We immediately called the number in the text and we were told the next available appointment was June 11th.

The nearly new LG refrigerator that we bought for our vacation home in North Carolina stopped cooling. I couldn’t get a repair appointment with Sears for three weeks. I made the appointment with Sears, but in the meantime contacted a local appliance repairman (independent contractor). Their company was GREAT. He showed up, diagnosed the problem, determined that the refrigerator was still under warranty and called the Sears service line. He explained to Sears that we had an appointment in two week, told Sears the nature of the problem and advised them to order the parts for the upcoming service appointment. The Sears representative made note of the needed parts and told our repairman that she would advise the Sears technician to have those parts on the truck.

Ordered a upright freezer to replace my old one that had just quit, so needed one right away. Ordered one on 6/8 that said it would be delivered 6/10. Got confirmation email of 6/10 delivery, but when I checked the delivery status it had been changed to 7/1. The only way to cancel an order is by phone, even though the website says you can do it online. Took two days and about 2 hours of hold time to get it cancelled. Will not get my refund for 7-10 days. I knew to check back on status because I have had this kind of problem before. Looks like Sears is in a death spiral. I am not going to buy anything from Sears anymore.

My Kenmore elite refrigerator died on May 19th. Sears sent a third party repairman 5 days later. They determined that there was a restriction in the line that then burnt out the compressor because they took too long to come. When they called into Sears tech the Sears guy told them to order the parts and said that it is a complicated fix that would take about 5 hours. He asked if they knew how to clean the line with nitrogen and it would have to be done several times. They said they knew how to do it. No parts were ever ordered. They forgot. Six days later after we called too many times to count they finally ordered the parts which did not come when they said. Third party guys came on June 5th to fix fridge. Stayed an hour! Still not working! Sears is sending some tech out on June 17th! It will be 2 months without a fridge that is under warranty at best! WTF! I want a new fridge NOW! WORST CUSTOMER SERVICE EVER!

5 or 6 years ago I purchased the Kenmore Elite refrigerator/freezer. I loved it then and still do. However, the bottom freezer started giving some minor concerns Haiti attributed to incorrect placement of the foods it held. I moved things around and for a day or two all seemed well. Then it stopped working and the foods thawed. I went online to set up a repairman to look at it. The closest appt was 3 weeks out. I called for local repair only to be told the locals either could not or would not be able to work on Kenmore products! What? So, I called Sears service only to be given the same 3 weeks out appt date! I am elderly and housebound and live in a rural area, although within 25 miles of large towns.

Refrigerator is 8 years old and compressor went bad. Had a 10 year warranty on the compressor. Had it checked by a local company with 40 years of experience because it was going to be two weeks before Sears could come out. When I found out what was wrong I called Sears and they said they tech would have to verify findings and it would cost 89.00 to do that in two weeks. Then they would order compressor and come back to replace it. They said they would pay for compressor but I would pay labor. They could not give me a cost of labor. So in short I would have no refrigerator for at least a month if I wanted to pay them to fix it under warranty. This is not good service and if you are selling a LG then leave the LG and don't call it a Kenmore. A 40 year customer is now lost. That is how you go out of business.

Called service on 5/22 in am and was told the earliest they could service the unit was 5/31. Not acceptable. No supervisor available to speak with, was told I would need to call back at a later time. I asked that they call me. Was told they couldn't call out? Called later in the morning and was told they couldn't help. If I wanted earlier service would need to give them my credit card information for them to give to a third party service agent. I find that totally unacceptable. I don't even know who they would prefer. The person then put me on extended hold. After a period of time I had to hang up. I then received a text that they scheduled me for the 29th. Better but not good enough. Last the food in my fridge, have to wait a week. I think Sears needs to do a checkup from the head up. I don't know how long they will remain in business, but will not shop or purchase with Sears again.

Excited when bought because of good features. Bought based on Kenmore/Sears reputation. I guess there is more than one reason Sears is going bye bye along with GE. 1 year warranty seemed low. I will do better research on the fridge. $800 to fix after 3 years is a bust.

Sears has come out to repair my Kenmore refrigerator. It has been down since end of October 2018. Went through the holidays with no refrigerator. They have repaired it three times and this last time they said if it breaks down again I would qualify for a new one under the no lemon policy. Well it broke down again and they do not want to honor their policy until the repair technician says he can no longer fix it. But the repair technician says it is not on him. It is the company that has to tell him not to fix it anymore. It is so upsetting to pay so much for an appliance add the warranty and Sears will not honor their contract. Never shopping at Sears again.

We purchased this Kenmore Refrigerator approx. 3-4 years ago. (Found out later it was an LG masquerading as a Kenmore.) Right off the bat, we had to have a repairman come out 3 times to repair the ice maker, which was not working at all. 3 weeks ago the refrigerator broke down completely and spoiled much of our food. We called for repairs and was told that a "Sears Expert Service Technician" would be out to check out the problem. We paid $100 for this guy to tell us it was the compressor, and new parts needed to be ordered. It would take a total of 2 weeks until parts were in & a repairman could be back out to install them. (See, even though we aren't exactly living in a remote, rural area, Sears is only available to come to our area on Tuesdays.) So, we waited.

Kenmore Elite Compressor issues. HEADS UP - DO NOT BUY THIS REFRIGERATOR! Compressor went out and now they are taking 9 days to fix it! The man who came said he spends 80% of his time replacing these compressors. This is an LG refrigerator and the people are not helpful at all! I called it in on a Monday and they cannot fix until next Wednesday (if the part comes in). If you are thinking of buying I would skip Sears.

Failed Kenmore Pro refrigerator #795.7993.510. It is quite apparent that this complaint is not UNIQUE and I am appalled that a lawsuit hasn't initiated. Had no idea how many people have been affected with same problems! We purchased (both physical stores in our locale have closed) our Kenmore Pro Sept 2016 (paid $3385) and within that year the ice maker failed. Called Sears service and they wanted fee and schedule was 2 weeks. Called local appliance service to repair. April 2019 refrigerant system failed. Kitchen smelled of noxious fumes... lost all food.

I have always bought my appliances through Sears. Recently, I have been having multiple problems with my refrigerator. 10 days ago I called & a tech came out because my refrigerator wasn't as cold as it usually is. He said it was the computer chip & he ordered another. He said the chip would arrive via mail to my home & he rescheduled my follow up installation for 4/20/19 with a window of 10a-2p.

Our refrigerator stopped working the week of March 25. We have had a technician come to our house 6 times since then and it still isn’t fixed! Three of the times they replaced parts, but it still isn’t working!! This is such a frustrating experience and such a waste of time. We had to rent a fridge just to have food in the house. No one in the company seems to care that the product they are selling is a piece of crap!! The technicians that have come to our home even stated the these fridges are causing many customers many problems! Don’t know why they don't admit fault and replace the fridge!!!!

We purchased a Kenmore Elite Grab and Go refrigerator from Sears in April of 2015. Last week our ice maker stopped working, and then a few days later the fridge and freezer both stopped working. We contacted Sears and was told that our warranty had expired. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. We accepted the plan. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible.

Order refrigerator January 2nd 2019. Received the refrigerator January 28th 2019. It was delivery team open the box in the street. Totally damaged. Dented ice maker, side has dents, front has dents so I told him I did not want it. I needed a replacement. They call the delivery team immediately. They set up a replacement for me. It was delayed a few times. I kept calling, fell out of the system and now they're telling me they will not replace it after a few dozen calls to these overseas call centers that cannot help me but they they keep telling me to wait 24 to 48 hours and they will take care of me but they say they can't they can't. They have to wait for their online team to review it again.

I am so disappointed in Sears, and they wonder why they are going under. Kenmore used to be a trusted name and Sears used to have great customer service... but no more! After months and months of research, I finally settled on this model of refrigerator, mainly because of the position of the ice maker. 13 months after purchase, the ice maker quit working. I called a local repairman who said I needed a new ice maker--total cost $250 plus labor. I called Sears and talked to 3 different service reps (all foreign) who each stated that these parts were warranted for 5 years but could only be serviced by a Sears repairman.

I ordered a Refrigerator/Freezer approximately 3 weeks ago. During the checkout stage, I am asked to select a delivery date. (Mind you I did not select the first available date.) Less than 24 hours prior to the delivery time I received an automated message stating that the delivery date was automatically moved 2 weeks later. I have spent countless hours on the phone bouncing from department to department. I have emailed as well as communicated through text with the customer care department. We are now 2 days past the originally scheduled date and Sears has made no attempt to rectify this.

Warranty service sold without clarity. When placed my first claim on refrigerator it was denied. Placed claim on my refrigerator when my coverage started March 20, 2019. Service tech from Sears came out today, March 26, 2019, and got the refrigerator up-and-running; however HomeSure of America denied it because they deemed it a pre-existing condition. A little back story... we signed up for this warranty plan with HomeSure America when Sears was out fixing our dryer. At that same time, the refrigerator was not working properly and the service tech from Sears advised us to sign for this warranty with HomeSure America and after the coverage started, we could submit a claim.

Purchased fridge the Top of line according to the salesman ($3200) in Sept 2017. 15 Months later fridge stops working defrost, floods my floor, lost approx $290, Had to go buy a fridge off Craigslist for $450, 28 miles away (old fridge cold in 4 hours, works Great). Next Available appointment 30 days later, the tech comes out, replaces the compressor (every solder Job leaked, didn't vac system the last time), Stated will take 24-48 hours to get up to temp. 3 days later called repair Dept. The next scheduled date was 18 Days later. Monday 3/19, 3:23 I receive a call from the tech, has 2 more stops before me, calls back 15 minutes later, says not going to make it.

DO NOT USE SEARS FOR Appliance repair! I scheduled Refrigerator repair in Dec 2018, tech came, diagnosed and ordered parts. I paid my approx. $500 repair bill, then 3 months later the same problem returns. I called and Sears stated that the 90 day service guarantee had expired! My options are to schedule another service appt, however, I most likely would not get the same tech which is infuriating since that tech knows what he determined as the problem. The service tech scheduler actually said if I had bought an extended warranty at the time of repair, it would have been covered!!! That is a scam!

Purchased a Kenmore Elite (LG) refrigerator in May of 2015, purchased the extended warranty from Sears Home Warranty, first two years refrigerator ran great. May of 2018, our refrigerator went warm, it would stay warm for several days they get cold again. Called to have a Sears technician come out, which they did, but by the time they responded the refrigerator started working again, the technician after evaluating the refrigerator said there isn’t anything wrong with it and said, "If it happens again call us back" and charged me $75.00 service call even though I have the extended warranty.

Sear Protection plans are completely worthless. We purchased a protection plan on a Samsung refrigerator when we purchased it from a Sears Outlet store. From the very first day the refrigerator would not work properly. I called the same day it was delivered as was told that because it was purchased from an Outlet Store that repairs would have to be covered by the protection plan. We have had Sears technicians to our home 8 times so far for the same issue, sometimes waiting weeks for an appointment. At one point we even gave up and suffered with the problem but once the problem began preventing the refrigerator from cooling again, we called Sears. The latest round of service calls has proven that Sears has no intention of honoring their protection plans and will do absolutely anything to prevent replacing an appliance per the protection agreement.

After 2 years and 6 months non-repairable leak of Freon - I have had no problem with my refrigerator and loved it. Then it started leaking water, called the repair and was told the leak would be very hard to detect and not worth repairing. Very disappointed with my purchase.

Beginning in March 2018, when it was 2 years old, the freezer stopped working. 11 months, 9 service calls, 5 different "service technicians", and 4 new parts - no one knows what the problem is. Two weeks ago I was told they were sending an "expert" for a recall. I got yet another man who had no idea why he was here, wouldn't let me explain, and wouldn't look at my receipts for the history. My belief is that Sears has no intention of repairing or replacing this faulty appliance. My next step is social media then television and newspapers. I will show deceptive business practices, unjust enrichment and consumer fraud. Beware of Sears; their technicians are incompetent, their products can be faulty, and their promises and warranties are worthless.

Sears Technician damaged recently finished floor during service. I tried to reach Sears Customer Service via phone and email plenty of times and did not get a response. Aside from the fact that the technician said he never worked on a fridge like this before (it's standard Kenmore), he gave me incorrect information regarding whats going on. He said the plastic bucket piece in the back of the fridge cannot be taken out and if he does, it means he would break and we would need a new fridge (he tried to take it out for 30 min.). Then after couple more wiggles he took the piece out and handed to me to wash? After 3 hour ordeal, he damaged the floor while pushing the fridge back to where it belongs. Definitely not recommended.

I CALLED SEARS SERVICE DEPT ON 01/14/19 to schedule a appointment for repairs on a Kenmore Elite Refrigerator that was purchased on 06/15/16. The customer service rep states as soon as they can get here 01/25/19. She also sold me an extended warranty. Service person shows up and states it's the motherboard. The part will be delivered to me within 5-7 days, but he cannot return until 02/06/19. I'm irritated, but what choice do I have.

My fridge was scheduled to be delivered on a Monday, I got a call saying the truck did not show up so they would deliver the next day. Tuesday it came but the men said it would not fit through my door so they never unloaded it and took it back. They just did not want to remove the doors so it would fit. When I called customer service they offered me a free home estimate on a household repair project. My door opening is 31 inches. The fridge without the doors was 30.47, so why would this not fit. Will never do business with Sears again.

The tempered glass bottom shelf of my refrigerator shattered when I tried to clean it. I have had a Master Protection Plan for many years and parts were always covered. Now, they are telling us that this shelf is "cosmetic". It's the bottom shelf - over the 2 humidity controlled crispers. Without this shelf, the crispers don't have the humidity control feature. I also have no way to use an open "shelf"! If I were dumb enough to try to store anything there, everything would fall into the fruits and vegetables in the crispers. The Sears Protection Agreement has always covered parts. All of a sudden, they changed this on their customers.

My problem has now been resolved, but I want to pass on info for anyone else who may be experiencing something similar with a Sears/Kenmore refrigerator in hopes of helping them get resolution too. I'm giving 2 stars instead of 1 since I was able to get it resolved. I purchased a Kenmore French door fridge from Sears in 4/2012. In 11/2013 the compressor failed and they reinstalled a new one under the 10 year compressor warranty. In 7/2014 the compressor failed again, it was again fixed under warranty. Fast forward to 12/2018, the third compressor failed, still under the 10 year warranty. LEMON!!

My refrigerator the Kenmore Elite is almost new compared to industry standards. The compressor is out and I’ve been without a refrigerator for over a month. They are telling me it will be another month to come back! Who in the world can live without a refrigerator? It’s under warranty and they are doing this! DO NOT PURCHASE APPLIANCES THROUGH SEARS OR KENMORE APPLIANCES IN GENERAL! Lowe’s or anywhere else is a better choice!

Purchased 10/2013. Suddenly in September 2018 not freezing or keeping items cold. Contacted Sears and was told I had a 4 year warranty, not the 5 year I had understood I had purchased. They said no problem, I could purchase the extended warranty at that time, so I did. Scheduled a appointment for diagnosis just over a week later. No problem to fix according to diagnosis tech but the only appointment available Oct 1, 2018. Have 5 people living in the home and really need a large refrigerator, but work with ice chests till that time. One month without a refrigerator at that point. Repairman comes out, replaces part, tells us it’s fixed, to wait 24 hours then use. Refrigerator not cold and even freezer not cold. Call back, they try and schedule recheck/diagnosis for November.

We have been Sears customers forever. My grandparents, parents, and ourselves going back as long as I can remember and I turn 60 in 2019. Sears used to be a trusted "worry-free" company. I can no longer support them as this company has lost the values that made them a great company. We bought a new refrigerator in July 2016, paid over $2500 and another $499 for the 3 yr Master Protection Agreement. Well last night, Dec 29, 2018 we realized the refrigerator and freezer were no longer cooling properly.

I bought a Kenmore refrigerator from Sears 3 months ago. I started having problems with it just over 30 days from the purchase so they wouldn't exchange it. I had to wait 3 weeks for a repairman, who supposedly fixed it. Then about 3 weeks later the refrigerator started having the same problem again. I was given an appointment and then on the day of the appointment Sears cancelled it at the last minute. It was rescheduled for almost 3 weeks later. When I called to find out why the appointment was rescheduled, I was first told they didn't have the parts needed to fix it. So, I asked how do they know what parts are needed if they never came. Then I was told they didn't have a repairman in my area available and I would just have to take the new appointment. This is completely wrong! The worst customer service ever.

Purchased a refrigerator Kenmore Elite from Sears. In less than 2 years the compressor went bad. Called Sears repair and they came, looked at it, had to order the compressor. 7 to 10 days out. After waiting 10 days get new compressor and repairman comes to hook new 1 up and that compressor was bad. So now we have had to order another compressor. 7 to 10 days out AGAIN! Been without a refrigerator for almost a month and customer service takes no responsibility and is not helping expedite this situation. I will never buy anything from Sears again or step in a Sears store again. And if anyone else has any sense they will not buy anything from Sears.

I bought the Kenmore Elite French door model. Paid nearly $3000.00 for it 27 months ago. On Dec. 4th 2018 the compressor stopped working. I contacted Sears to have a technician come out and repair it. The first technician said the compressor was no longer working. He replaced the compressor and left. The refrigerator never cooled below 57 degrees and the freezer only cooled to 27 degrees. I called Sears service again and they sent out a different technician who stated that the cooling coils had "oil" in them caused by the older compressor pushing the fluid into the coil. He told me he had to order the parts.

My tenant bought Kenmore refrigerator from Sears (I paid for it). Then in 1.5 years, the defrost control panel stopped working (an expert evaluated it for no charge). Sears offers $105 to just come to see the product they sold. Finally I spent $235 for parts and $225 for labor cost for a refrigerator bought 1.5 years ago. I tried to call Kenmore, however, Kenmore actually authorized Sears to deal with the product deficiencies with charge. No manufacturer warranty. Seems dealing with Kenmore and Sears is really dangerous.

I bought a brand new refrigerator which was less that a year old and the compressor failed. After being transferred four times I finally got some customer service rep who barely could speak English, then transferred to another CS rep who sounded like a 12 year old girl. According to Sears it's under warranty but it would take 7-10 business days before the part would come in. Based on these facts and pleading my case I was hoping that I get a replacement. Instead I was told that it would have to be fixed for the same issue 3 more times to qualify under the "lemon law" before it is replaced.

I purchased a refrigerator from Sears, and paid extra for next day delivery. The delivery time was between 1 pm and 3 pm. At 3 pm the delivery driver called and said he needed to reschedule the delivery, the truck supposedly broke down. He wanted to reschedule for a week later. Now this would of be fine if I hadn't gotten rid of my old refrigerator already. Did not reschedule the delivery, instead I drove an hour back to the Sears store again, canceled the order and got my money back. I went and purchased a refrigerator from their competitor. Sears has real issue with the departments communicating, and losing customers, no wonder they are closing. In my opinion, don't buy anything from Sears anymore. They are not the same store they were 20 years ago. Sad, very sad.

Refrigerator stopped working. Called service department. Had an appointment scheduled. Day before, Sears called and said technician quit. Rescheduled appointment. Day of appointment Sears called and canceled saying that technician's truck broke down. Another appointment made about 3 weeks later. Not to mention, fridge is only 2 1/2 years old.

Our contractor bought a new fridge from Sears. He installed it but never turned it on. A little over a month later when our renovation project was done, we moved in. Turned the fridge on, there were condenser fan error codes and it wasn't cooling. Sears sent out a repairman who said they couldn't replace the fridge because it was over 30 days old. I explained to no avail that we only had it turned on for a week at most. He ground the condenser fan down so it would hit the housing. He left and our fridge still wasn't cooling. Had a new tech out today and she says they need to change the CPU board. Now we wait with a warm fridge for another part. All on a brand new fridge. They should have just replaced it for us when they needed to start throwing parts at a brand new fridge. Terrible company, buy your appliances elsewhere.

Growing up, I can remember my family raving about the quality of Sears service and how I should never buy any appliances from anywhere but Sears. How the mighty have fallen... I purchased my latest (and final) appliance from Sears in Springs of 2017. Since that time, the product, a top of the line Kenmore refrigerator, has broken down three times (twice in the past month). Each time that I have had to have them come out to repair the refrigerator, they have to come out to diagnose the problem and have parts shipped to my home address, so they can come back and replace the part a week later. Each time they comes you have to take half a day off from work for them to show up during their hours of operation. So, literally, I've had to take 5 half days off over the past month.

I NEVER write reviews but for some reason I felt like I had to say something hoping that it'll help someone make the right decision and stay FAR AWAY FROM SEARS! Moved into house, bought 2800 refrigerator and it got lost for about a month. Finally received and it broke within first year. Warranty took over a month to fix. 8 months later breaks again. Takes 2 weeks to fix. 3 months later breaks again. Currently at 1 month with parts still haven't shipped. Every time you call the agents are worthless and say they can't tell you status of parts orders because they don't have the number to call. They keep saying just wait for parts to show up. I've grown use to the fact I have to buy a bag of ice every day on my way home from work to put in a cooler. I had faith in this company and that was my first mistake. Never again.

On October 10th, 2018 I ordered a refrigerator online from Sears. My credit card was promptly charged. Delivery of the item was to be 12 November 2018. My current refrigerator was about to die and did on Friday 10 November 2018. The previous week Sears sent me emails building me up for the delivery of my refrigerator, telling me there were X many days left and how I can track the package. I arranged to have the time (unpaid) off from work so that I could be home for this delivery. I received a phone call at 9 am on 12 November from a Sue telling me that the refrigerator was not in the shipment and the next available delivery date is 31 December 2018. A month and a half away. I politely explained that this is unacceptable, I am without a fridge. She explains that she is only in the receiving dept and cannot help, she gives me another number to call who can assist.

This company is terrible, this will be my last purchase. I went to the store in Poughkeepsie to put a fridge on layaway. Last week I made my last payment girl I asked the girl at the register if I should make my last payment here or in the appliance section. She said, “Let me see your receipt.” I showed it to her. She asked for the amount of my last payment and again I asked her about the delivery. She said, “I don’t know. Check with appliances”, I was like, “Really so why you took my payment if I was asking this in the beginning.” I went to appliances and they called the delivery department and said I had to wait 24hrs then call. So I waited until Monday which was 2 days later, when I called I spoke to a lady that told me the store still had a hold on the order. Hold on she will call them so I waited 10 mins, when she got back on the phone she said, “Ok the soonest we can deliver will be Saturday 11/3/18.”

My almost 70 year old mother's refrigerator stopped cooling and freezing in August after only 4 years. She has an extended warranty on it yet over 2 months and 5 repair visits later in what is now November she still does not have a working refrigerator. Call after call Sears continues to show that they truly do not care about their customers and I hope they do go out of business because it would be well deserved. The amount of money that has been wasted on food as the refrigerator began working for a day or two only to break down again is ridiculous. Each time they're schedule for a visit they've shown up hours late. For example, the last service window was 12-4 pm... at 645 pm they called to say they're on their way and would be there in 2 mins. And had the nerve to have an attitude about it as if we were inconveniencing them.

April 22nd of last year. Quit working after about a year and 4 months. Compressor has a 10 year warranty but Kenmore now claims the fridge is irreparable because they cannot get a compressor. They put me on a hold time for repair which they told me is indefinite. I have an extended warranty and a factory warranty that are both not being honored and now have to take them to court just to get my money back or my fridge fixed.

I bought a Kenmore Elite (70343000) in May 2016. No problems until October 6, 2018, food start defrosting and stop cooling. Called got an appointment for Oct 9, technician arrived diagnose the problem that the compressor needed to be replaced. He ordered a new compressor that day, compressor arrived Oct. 26 to my home. Now I was calling from the 12th until 26th regarding getting my appliance fixed. That's a whole other review.

I bought the refrigerator 10/7/2014. Within a year the entire back of the refrigerator in the inside was covered in ice and stopped working. I was 1 day out of warranty so Sears allowed me to purchase a one yr. warranty to cover the repair. Now Oct. 25, 2018 my refrigerator is DEAD. Since my refrigerator is 30 cu. ft I had a lot of food to put in ice chests. Sears could not send a repair person until the next day in the afternoon so I got a local repairman to come this morning. He said that Sears uses LG compressors and LG had had problems with them for years. He said that the compressor was warm but I didn't have any Freon to keep my fresh food and the freezer and the proper temp. He said it couldn't be fixed.

We purchased 4 large ticket items just before Labor Day, 2 items were delivered at the end of September. We have attempted to cancel the items that have not been delivered and we have been getting the runaround for 3 weeks. No one seems to be able to cancel the order, refund our money, we keep getting sent to the warehouse. I am really sorry I did not just go with the local appliance store. Even if they survive this bankruptcy, I will never shop with them again, this is the most horrible customer service I have ever seen.

Purchased a Kenmore Elite side by side 2 years and 4 months ago. Came home 9/28 to find everything had defrosted. Called Sears, we both agreed it was probably the compressor (which is covered for 5 years, but labor is not $420). 10/9 was the earliest appt. Repairman does not bring any parts. Orders parts, sets up service call 10/23. Receive 2 boxes last week, call and they say 2 more coming. So tomorrow's appt is cancelled and here I live without a fridge for another how ever many weeks. Never never ever will I buy from Sears again. They used to be awesome. Oh and the repairman who told me even if he had the part, it takes 3 hours to install and he had 10 more appts after me. I found him asleep in his Sears van 1 hour later at the end of my street.

I have a Kenmore refrigerator model 795-72059-110 (French doors bottom freezer). It was purchased on 2013 at Sears. This refrigerator is being recalled and there are thousands of postings on the web about the failures and reliability of the LG/Kenmore products. It took two weeks for Sears technician to come to the house and evaluate the failure. Not knowing that this model is under a recall and technician failed to mention it. Sears Tech gave his assessment and order parts (condenser coil, service valve, and filter dryer) to repair the unit. It will take another two weeks for Sears tech to make another round and repair the fridge.

Oct 2015 purchased Kenmore Elite Refrigerator. Late August 2018 - stopped freezing and making ice. Early September- all tips on website tried, water filter and air filter changed with no results. Sears repair service called. September 10- technician came and defrosted the freezer element. September 11 - still no results and repair service called. September 27 - earliest appointment avail. Technician came and ordered new part, earliest service appointment given was October 22. Meanwhile freezer and refrigerator stopped cooling/freezing. Repeated calls to Sears service line have resulted in no resolution! It appears the service department is outside the US! I have lost hundreds of dollars worth of food, plus an undetermined amount of frustration. I will never buy from Sears again. It’s no wonder they are bankrupt.

Apparently this is a common issue with Kenmore fridges that are built by LG. The Linear Compressor will fail so the no cooling. There are reports on this all over the internet. This repair is so common it takes a week or more to get a replacement part never mind the cost that is going to be about $850 plus the bad food as a result. Wish I had seen them before I paid $1700 for this side by side fridge. Model number is 79551833410. Contacted Sears and took forever to get a person plus they are in India so hard to understand. Had better luck calling Kenmore and they are in the US so easier to understand. However they will do nothing to help. Just want to try and sell you a warranty. Warranty is about the same cost as or more as the repair so not worth it in my opinion. You would think in this day and age they would know about this and at least offer to help with some of the cost of this common issue. Will never buy another Kenmore or LG product again.

Purchased a top of the line Sears Kenmore Elite Refrigerator in summer of 2017 WITH extended warranty. Compressor went out this July and took almost 2 months to get parts and repaired. Food loss up to $300 supposed to be covered BUT they fail to tell you that you MUST file within 14 days of the unit being fixed AND they do not cover condiments. So our almost $900 worth of food was paid out at $199. Questions to Customer Service results in us being told “read your contract” and “sorry, too late - the claim has been closed!” This despite the major inconvenience, loss of money and HOURS of working with Sears to get unit repaired. Then the service technician told me, “don’t expect it to last over 7 years!” Our advice - stay away from Sears refrigerators and their less than customer service staff.

May 2015 Purchased the Kenmore Elite for $2900 with warranty that is the concern now. Now awaiting the third computer board to be replaced. It is 36 cubic feet since I cook for a lot of people. I hope that this synopsis shows a pattern to you of Sears appliances that have computer boards that burn up!!! Moving ahead with the current problem. My Sears Kenmore Elite is currently not working, and the next new part is scheduled to arrive on September 27th. At that point the $2900 unit in my kitchen will have not worked for 56 out of the last 92 days. Please indulge me as I provide details of my experience with Sears Master Protection Agreement. I want you to understand that the dates here do not represent the hours I have spent on the phone with the service people. The phone representatives are patronizing and sympathetic ad nauseam. However, they do nothing to actually help.

Terrible service. We are going to cancel our Sears account and stop shopping there. They are going out of business anyway, and there is no wonder why. Terrible, Less than a year old refrigerator stopped working. Threatened by repairman to buy warranty or else... Tried to get help with customer service and was transferred around, promised a call back (didn't happen) and referred to corporate who hung up on me. No more Sears! Too bad.

Kenmore Elite 4-drawer model 79572483411 purchased 12/21/2015, it failed entirely 2 years & 8 months from date of purchase (entire sealed system & tubing). $3,200 purchase price. Also, we purchased a Sears Master Protection Agreement to cover the costs of repair. Well, we have learned it is a scam. Here is the problem - the technicians are not readily available (waited 10 days for the first diagnostic service call); then you will wait another week or two for the parts to arrive (9 parts in our case); then we waited another week for the technicians to install the parts (7.5 hours in the middle of our kitchen using 2 copper soldering torches which resulted in our HVAC systems to become overwhelmed).

My son bought me a fancy great looking counter depth French style Kenmore Elite Refrigerator from Sears. It's 3 years old and the compressor has gone out twice. Really? How is that possible? I've called Sears since it's supposedly under warranty, but in Austin the wait for a service appointment is 3-4 weeks. How do you live w/out a refrigerator for 3-4 weeks. When an appliance technician arrives he says, "Oh I need to order parts or a compressor." Well that's on back order for 2-3 months. My model #74043, but I don't think it matters. I called other independent appliance repairmen only to hear, "Oh it's the compressor, I don't work on those", or other non helpful replies. I called the salesman I've used to buy appliances for many years... He no longer works there. As a long time Sears customer I'm through. No more purchases from Sears, it's too aggravating & the appliances are no longer reliable.

After he left I stepped on a screw on the floor. I asked him to fix it and he said it was extra and left. Then, I saw where it belonged and had to chase him 5 blocks to come back and fix it. After he left again, I went put things away in my freezer and parts started to fall off. He had not reassembled the parts correctly. Sears warranty does not send out Sears repair people!!! They choose the cheapest repair place in town who don't know much about Sears appliances. The warranty management company doesn't have much to do with Sears either. DON'T BE FOOLED BY THE SEARS NAME.

It says they will replace broken products after three service calls. Turns out it is four per their service representatives. Deception. They also are supposed to cover loss of food, they told me to fill out the online form. No response. I called service, just lip service. We bought a Samsung refrigerator from Sears two years ago (BIG MISTAKE! Don't but LG or Samsung refrigerators, stick to TVs and Monitors) and we didn't realize the temperature was fluctuating because the thermometer on the dash is wrong, broken or outright bullcrap. In any case we've been food poisoned and had lots of spoiled food. So we put our own thermometer in and voila, we could see what was really going on. The fridge is complete and total garbage. Even the service techs from Sears say so. Never buy low energy consumption fridge if you can help it. They are the biggest problems. This model pulls cold air from the freezer. You don't want that.