Sears Appliance - Dishwashers Reviews
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Do not use this Appliance Repair Company! The worst company that I have ever done business with. I had a dishwasher working for over 2 years. Called Sears Appliance Center in Ringos because it would shut up mid-cycle. They came as expected. However, the technician told me that the reason my dishwasher was not working was because the dishwasher hose was connected to the cold water and not the hot water (Which was not the case since it was working for 2 years).
I said, "OK, please fix it." He said, "We can't, you need to call a plumber." I said, "Is it part of the dishwasher installation" and he said yes. But I would need to still pay the 125.00 fee and also pay a plumber to actually fix the problem. I tried to call Customer Service and that is a joke. Stood 4 hours on the phone to get directed to all kinds of info ads and never to get a person.
Since I have a 90-day guarantee, called them back to come take another look since it is still not working. I said I wanted his manager's number. He would not give it to me. I said, "Please call him then and let me speak him." He said, "I can't do that." I said I wanted to talk to someone in customer service or give me a number to call to speak to a live person directly. The two numbers he gave me were the same and automated and you cannot get a person on the phone. Not only are they clueless but if you have a problem, you cannot get any Customer Service to talk to. Horrible business and horrible Customer Service - DO NOT USE!
I ordered a dishwasher from Sears. Of course there were delays due to supply chain issues. I have no problem with that. I do have a problem with what was delivered. After dealing with delivery people who refused to take it to our door, we got it into the house, opened the box and we were appalled. We received a used, full of dirty water, dented, screws falling out dishwasher! Unbelievable!! I called there online ordering line to have the issue rectified and was directed by an automated system that the online chat would be my best course of action. The agent I reached informed me that I should call back tomorrow. I asked to speak with a supervisor for further assistance and the agent refused. The agent told me they were not available. I said I would wait, that it was not due to the agent's behavior, I simply needed to have more information than what the agent was sharing. The agent still refused and stopped the chat.
I started another chat, asked to speak to a supervisor and this new agent directed me to a supervisor. I am horrified by the lack of customer service and the disgusting error they made. I usually only review companies when I want to do so positively. However, Sears does not deserve my money or anyone else’s. Throughout the delivery process I found out that Costco owned some portion of Sears. The delivery people did not care that I was told by a Sears representative that the dishwasher would be delivered to my porch. They said they work for Costco, not Sears. I will never purchase a thing from Sears again. It is quite sad that a company who was a household name now leaves a bad taste in my mouth.
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Sears automatically renewed the policy we did not need or want despite the fact I told them on the telephone to cancel the policy. The charge was made to my American Express account. I appealed to American Express, but they would not reverse the charge without written proof that I had refused the warranty. I had no opportunity to do this since all I got was a phone call.
After 6 months of not receiving our dishwasher that we paid $593.56 for we asked to cancel the order and get a refund. 3 weeks and 5 calls later that still hasn't happened. The "customer service" reps just read from a script and tell us the same thing over and over, that we'll get a cancelation email in 48 hours, but we never do. Also don't let you speak with a manager or supervisor!
I loved my LG. Had lots of room in it and I loved the way you put the silverware in it. I don't think you could stack the dishes in the dishwasher where they would be wrong. It washes them all really good!
This dishwasher is ultra quiet, barely even know it's on. It has a third rack for small items and very roomy and adjustable bottom and middle racks. Multiple options for washes, including a half load, speed60 and a delay function. Easy clean filter. When properly spaced and not overloaded, dishes come out sparkling. Servicing available through my vendor. Enthusiastically recommend this appliance.
Sears have been a good company for years but lately they are closing the smaller stores in small cities. Don't know why but I do it is bad management all the way around but when they were in business I really like their stuff or their appliances.
SEARS APPLIANCES AND CUSTOMER SERVICE SUCKS. Do not ever buy any product that remotely involves Sears. We purchased Sears Elite kitchen appliances and paid a pretty penny for the extended warranty. Trying now to get a dishwasher repaired since last November and still not repaired, which was one of many repairs to these crap appliances. As of January 2 the warranty has run out and I have been on the phone for over four and one half hours just today trying to get resolution. Sears call centers are in other countries as well as in the US, people in these centers don’t give a rat's ** about customer service or resolution.
NO ONE KNOWS WHAT THE HELL THEY ARE DOING. They don’t know what department they need to transfer you to and when they don’t know what to do they hang up on you and then you have to call back and start all over again. I wish there was a Sears still open because I would take the dishwasher into the middle of the showroom with a hollow of super glue and leave it there, glue down for posterity.
I’m going to start by saying I have been a very loyal customer of Sears appliance for years. I will never purchase another Kenmore or other appliance from them again EVER period. I have had the worst customer service experience I have had with any company. My dishwasher which was under warranty quit working at the end of November. Sears sent a guy out December 5. He said he was going to order a door and he would have it in the following Wednesday. It is almost a month later. And I have had no response from anyone.
I have been on the phone with Sears three or four times waiting on hold up to 2 hours as they pass me from department to department. Excuse after excuse but the main takeaway is they take no responsibility because they blame it on the third party. I have asked for a replacement until mine gets fixed. They say, "We’ll look into it and call you back" which no one does. The repairman doesn’t call back. Before Sears went bankrupt they were fantastic. Now they are lackluster and limping along. Do not buy from them even if it costs more from Best Buy or Home Depot or somewhere else, pay the extra up front. Those companies will give you Customer service. Sears is a poor excuse for an online retailer.
My husband and I had ordered a dishwasher October 9th. We were told it would take up to three weeks for it to be delivered. Around the second week I called to track the item and they told me the dishwasher will be delivered next week. The end of the third week comes around, and I never got a delivery. I called Sears again, and they told me I would have to wait another two weeks because they can’t track the dishwasher.
Now a total of 5 weeks has gone by and I still don’t have a dishwasher and I called sears and they still can’t track the package. I called later during the 5th week, and I find out that sears refunded my purchase without notifying me, I only found out this happened because I called sears. I asked to speak to a supervisor and was told a supervisor would call me back. No one ever called me so I called back again for 2-3 consecutive days and was told the same thing, “a supervisor will call you back within 24 hours”. It has been a total of 7 weeks that has gone by and I still don’t have a dishwasher and a supervisor has not called me back. Sears customer service is a disgrace and I am disgusted with how they manage things. I don’t know how sears thinks this is acceptable.
Sears author review by ConsumerAffairs Research Team
Originally Roebuck & Company, Sears started in 1886 as a chain of department stores. For more than 100 years, Sears has retained a position as one of the five top-selling department stores in America.
Deep discounts and luxury models: Sears offers a full range of brands, ranging from some of the least expensive to the highest in luxury products.
Installation available: Sears offers same-day installation on many models.
Inexpensive haul-away service: When replacing an existing dishwasher, avoid any bulk trash fees by having Sears take away the old one when it delivers the new one.
Five-year service plan: Get parts and labor covered for in-home repairs through Sears.
Free in-box delivery: If you plan to install the dishwasher yourself, you can get free in-box delivery during special offers.
Sears Appliance - Dishwashers Company Information
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