Sears Dishwashers Reviews

Technician arrived, did diagnostic. Charged me 129.00 because I refused repair. Repair consisted of replacing the heating element and thermostat. Cost of repair was over 700.00. I refused and paid the 129 diagnostic cost. The technician arrived with no service truck or parts. I assume they were dropped off. I feel because the repair cost were so high the intent was never to repair, just to show up and collect the diagnostic charge. Never again will I use this service. Beware.

Recently we scheduled a service call for a 12-year-old Kenmore Elite microwave. The service tech said he could order parts but it probably wouldn't fix the issue and we should just buy a new one. Then, he noted we "declined service" so we'd have to pay the $250 service fee. We didn't decline service... He said it probably couldn't be fixed even with the parts we would pay for to the tune of $400+. Why on earth would we agree to purchase parts and labor if it could not be fixed? Why should we pay for a "service call" when no service was performed? There is no option with Chat on the website and no phone number that connects to an actual person. Very poor customer service and we'll never call them again. This may be one of the worst examples of customer service we've ever experienced.

I purchased a Sears Home Warranty to cover appliances. They fixed my refrigerator. Now the spinner in the dishwasher broke. A repairman came out. He ordered a new one. They shipped a new one, but it was broken. I've spent hours trying to inform Sears but they run me in circles. I will be cancelling the warranty soon. This is the end of 40 years or more with Sears.

Do not use this Appliance Repair Company! The worst company that I have ever done business with. I had a dishwasher working for over 2 years. Called Sears Appliance Center in Ringos because it would shut up mid-cycle. They came as expected. However, the technician told me that the reason my dishwasher was not working was because the dishwasher hose was connected to the cold water and not the hot water (Which was not the case since it was working for 2 years).

I ordered a dishwasher from Sears. Of course there were delays due to supply chain issues. I have no problem with that. I do have a problem with what was delivered. After dealing with delivery people who refused to take it to our door, we got it into the house, opened the box and we were appalled. We received a used, full of dirty water, dented, screws falling out dishwasher! Unbelievable!! I called there online ordering line to have the issue rectified and was directed by an automated system that the online chat would be my best course of action. The agent I reached informed me that I should call back tomorrow. I asked to speak with a supervisor for further assistance and the agent refused. The agent told me they were not available. I said I would wait, that it was not due to the agent's behavior, I simply needed to have more information than what the agent was sharing. The agent still refused and stopped the chat.

Sears automatically renewed the policy we did not need or want despite the fact I told them on the telephone to cancel the policy. The charge was made to my American Express account. I appealed to American Express, but they would not reverse the charge without written proof that I had refused the warranty. I had no opportunity to do this since all I got was a phone call.

After 6 months of not receiving our dishwasher that we paid $593.56 for we asked to cancel the order and get a refund. 3 weeks and 5 calls later that still hasn't happened. The "customer service" reps just read from a script and tell us the same thing over and over, that we'll get a cancelation email in 48 hours, but we never do. Also don't let you speak with a manager or supervisor!

I loved my LG. Had lots of room in it and I loved the way you put the silverware in it. I don't think you could stack the dishes in the dishwasher where they would be wrong. It washes them all really good!

This dishwasher is ultra quiet, barely even know it's on. It has a third rack for small items and very roomy and adjustable bottom and middle racks. Multiple options for washes, including a half load, speed60 and a delay function. Easy clean filter. When properly spaced and not overloaded, dishes come out sparkling. Servicing available through my vendor. Enthusiastically recommend this appliance.

Sears have been a good company for years but lately they are closing the smaller stores in small cities. Don't know why but I do it is bad management all the way around but when they were in business I really like their stuff or their appliances.