Sears Dishwashers Reviews

I purchased a stainless steel dishwasher from Sears in August of 2014... 2 weeks ago I received error codes E2 and F2. A technician came out and the motherboard needs replaced because water got into it... It's a dishwasher. The cost to fix $465 I paid $673. The sales person informed me that I should have purchased the extended warranty because the appliances now only last a few years. Seriously... Fleecing of America. This is my last purchase from Sears we have bought appliances for 30 years from Sears and this is the end. They could care less about customer service or their products. Apparently everything is now made by Whirlpool who will also be getting a review... Shame on you for making poor products.

After 1.1 years old our Kenmore Ultrawash went bad. We paid Sears $59 to look at it and tell us the motor was bad. I called CS twice and sent a letter to the "Executive Team". They did not respond and after a second notice, finally offered us a 20% discount. I called them back and a young person with no authority stated that he talked to his supervisor and there is nothing they can do. What about how I will tell everyone online about this? I am considering small claim court because dishwashers should last on average more than 8+ years. DON'T BUY FROM SEARS!!!

I bought a Kenmore Elite dishwasher in 2015. Within 30 days I discovered 2 problems with the dishwasher - 1 heating element corrosion; 2 - when opening the door, the dishwasher would make a loud crack and if it was not mounted to cabinet, it would fall over. After a lot of lying by Sears associates about appointments, etc., dishwasher got replaced. Within 2 month of delivery, the new machine started leak, it got repaired, then it started the same cracking noise as well. It got repaired. Now it started a leak from the motor housing. Sears tell me that an appointment is available only a week from now, and only a tech can determine if I have a lemon after 4 repair attempts. Dishwasher is in warranty still so I did not keep receipts. DO NOT BUY THIS $1000 PIECE of TRASH.

We ordered and paid for a dishwasher, to be delivered and installed by Sears, on Aug. 19. Delivery was scheduled for Saturday, Aug. 27. We were told we would be contacted by the installer on Friday to set up a time. When no one had contacted us by the end of the day, I called Sears to find out why. Long story short, it is Monday, we still don't have a dishwasher, and no one has contacted us. I have called numerous times asking to speak with a manager and have just basically been transferred to another know-nothing. When I finally said, "Ok, I give up, just credit my card and I will call Lowe's to get a dishwasher." I was told they "couldn't" do this. At this point I am strongly considering legal action. I have honestly never dealt with a less competent entity. Ever.

Our less than two-year-old Sears refrigerator was freezing up. I learned how to defrost it with a steamer but it was happening almost on a weekly basis so we had Sears Repair come out. I assumed it had something to do with defroster not working. Tech did not even open refrig. They held out a gadget they had and spent rest of time on their computer. Costs $99 just for them to come over. He handed me an estimate of $537, which listed a bunch of parts. The unit is less than two years old!

Kenmore Dishwasher, Model No. 58714023200A - We bought a new house in May of 2013, with all new appliances. In August of 2015 the Kenmore Dishwasher stopped working. The repair person told us it was the control unit, and that it wasn't worth fixing, that these models are known to have the control unit fail especially since it didn't have a surge protector (it is directly wired). We ordered a new control board on our own at a cost of $150 and replaced it. Fairly easy task. The dishwasher has worked until now (August 2016). We ordered another control unit which cost $200, and is apparently an upgrade on the original control unit. The dishwasher now works. I don't recommend this Kenmore Dishwasher.

Terrible machine. Completely unreliable. We purchased a Kenmore Elite 6 years ago. Eight breakdowns requiring repairs, four of which were due to failure of the electronics. If you are foolish enough to purchase a Kenmore, make sure that you also purchase the maximum warranty service.

I will never purchase from Sears ever again. I purchased a $500 washing machine with a $200 Master Protection Agreement 2 years ago. I just requested repair under the agreement because there's a mold smell in my machine that we can't get rid of. The representative told me that they won't fix mold in a washing machine. Technicians won't touch mold because it is a health risk... for them! I asked, what about the fact that their machine has a defect that is causing a health risk for my family? No response.

I saw this from an earlier post from Jeff in VA: "Model 665.12783k311. Have replaced the control panel and controller module 4 or 5 times at $350+ for parts every time. I have lost track of the exact number of times." Similarly to Jeff, we've had 7 repairs on this machine in 2 years and one week. 6 repairs occurred in the first year but the rule is that a certain number of parts must be replaced in order for it to be considered under the "lemon law" and lots of visits were different technicians without parts.

We bought this dishwasher based on Consumer Reports ratings. Within a few months the track for the upper pull out where you place the glasses and small dishes fell apart. It was covered under warranty and replaced with a more traditional system. Now the lights will not shut off once the cycle is done. Research online point to a Motherboard issue which may cost up to half of what we paid for the dishwasher. The dishwasher is 18 months old! My old KitchenAid lasted almost 20 years. Too bad companies that manufacture junk don't get surcharged for filling landfills prematurely. Consumer Reports won't be a go to source any more.

Our last dishwasher lasted 18 years and the only reason we replaced it was because the noise drove my husband nuts. Did a lot of research on what a good replacement would be. Consumer Reports gave this dishwasher very high grades. Three years later we are having to replace the "motherboard" to the tune of almost $500 dollars. Sears just got crossed off my list for future purchases. Consumer Reports will no longer be believed...

Model 665.12783k311. Have replaced the control panel and controller module 4 or 5 times at $350+ for parts every time. I have lost track of the exact number of times. The first time it failed was the day before Thanksgiving. How's that for great timing? The control panel on the end of the door appears to not be even slightly water resistant. A little water drips off the counter onto the panel and it fails - Crap. When it fails it takes the controller with it - Double Crap. 'Cause you know, a dishwasher never gets wet? What idiot designs this stuff. The wife says she will never have another Kenmore Elite appliance.

Leaking at sump seal. Mine went out just out of warranty barely over a year. Do you think Sears would help. Hell no. I will never shop at Sears again. I ripped up my credit card. Everyone else should do the same. 1300 dollars down the drain. Thanks Sears. Sears has really gone down the tubes. They used to be synonymous with America and value. Now they are synonymous with trash. Sears = Trash. Poorest customer service I have ever dealt with. Don't bother buying appliances from them. You will be treated better by other big box or local appliance store.

I take care of senior citizens and my one family bought two dishwashers from Sears. And paid $ 149.00 for delivery one up on main floor and one downstairs and paid $19.00 for kits for fittings. If needed to replace from old ones. Also we paid $ 25.00 for removal (not sure each or both). They called and said they were on way and said "did the store tell you it's an extra $25.00 to take it downstairs." I said "we paid already on Sears credit card." "No, it's cash only." He demanded or he couldn't take it down.

We purchased a new dishwasher Dec. 2015. We hired Sears to have it installed. What a nightmare. First the company delayed us. Then the install company did not show up and finally called 4 hours after their appointment (after I called Sears) to say they had a delay on their previous job. No phone call. Finally got it scheduled and there were three people there. It took them several hours to install a dishwasher in a space that already had housed a dishwasher. There was one gentleman in training so I was trying to be positive.

This dishwasher was purchased July 7, 2012 based upon the recommendation and rating provided by Consumer Reports. I, like many of you reading this review, have relied upon quality appliances from Sears for most of my life. I have had the same bad experience with this dishwasher as have a number of you and I truly do feel your pain. Fortunately, I have not had an issue until December of 2015. The issues were two-fold: (1) malfunction of cycles (running too long), dishes not being cleaned and soap residue from packets and/or powder on the bottom of the machine, (2) the "Big Bang", water gushing out from under the dishwasher.

Purchased a Sears Kenmore Elite dishwasher Aug. 2014. December 2015, dishwasher stopped working. Called Sears and a technician came out and said it would be a month until parts could be ordered and replaced. Technician just left. The part sent was defective and now I have to wait another 8 days for a new part to arrive and put in the dishwasher. Maddening that a new dishwasher works less than 18 months! Never again will I buy another from Sears!!!

I bought a Whirlpool dishwasher from Sears 8 months ago. Since then it has had 8 service calls, 5 repairs and 3 where they came out with the wrong parts. My dishwasher has now been broken since December 5th. At this time they have agreed to replace the dishwasher which seemed like a good thing... Not. So I chose the new dishwasher on December 23rd. They finally called me on January 6th and cannot install the new dishwasher until January 27th. At this point I would have rather they fixed the old one at least I would have a dishwasher. I have spoken with installation, delivery, customer service, the local store and the compensation department spending hours on hold, being hung up and getting the wrong answers. It appears to me Sears is no longer a reputable company. Buyer Beware!!!

First, we tried to go to a Sears store to purchase a dishwasher. The clerk took forever to run the transaction, and when we arrived home, he called and said he did it wrong and we had to come back. We went to the store and picked up the $1000 in cash that we had spent at the store. I then purchased this item online after a good bit of research. Ordered on 12/5/15, delivered on 12/14/15. The dishwasher leaks.... large puddles on floor when used. First time or two I did not notice, or was not home, and the leaks destroyed my wood kitchen floor in front of dishwasher.

We purchased a Kenmore Elite Dishwasher (2011 Model #:665.13923K011) on 6-4-11 and have had problems with it from the start. It is a stainless steel, "top of the line" dishwasher. Thank God we purchased warranty because services made on it have totaled over $1,300 so far. 11-16-11 Electrical Control Panel (replaced 1st time). 08-24-12 Electrical Control Panel (replaced 2nd time) and Pump Drain. 06-11-13 Motor and pump replaced, soap dispenser replaced. 08-04-14 Electrical control panel (replaced 3rd time). 12-24-15 Electrical control panel (replaced 4th time), motor mount hose clamp replaced causing water to leak and GFI to trip. In addition to all the repairs made, we continually have problems with soap buildup inside the unit.

Purchased a Sears Kenmore dishwasher from Sears. They delivered it and when my experienced plumber came to install it, he noted it can't be side mounted. After 2 hours on the phone, they decided it was defective. They sent another plumber back, same problem. Another 2 hours. Not able to mount. Now after paying plumber $100, tipping delivery $50, they first find out it can't be side mounted. Offered me 10% off another purchase. 15 people coming for Christmas. No dishwasher, no help. Just plenty of "I'm sorry for your inconvenience." Never again will I purchase.

Purchased Kenmore Elite dishwasher in 2012. It ruptured a hose connection 13 months later and dumped water everywhere. It soaked various components. Sears was beyond unwilling to repair until I sent a certified letter to the executive VP at his house. They fixed it but did not compensate me for clean up costs etc. Move the clock forward another two years. More error codes and endless waiting for techs to come out. They send out a tech who was disinterested and said we needed another motor and control panel. Three weeks later another tech comes out to do the repair. Within 15 minutes after he left more error codes and no working dishwasher. We called Sears and get the 20 question game about how to clear the error codes. Then they have the nerve to tell me that since the technician dispatch center is closed they will be too busy to call me tomorrow until 4 pm.

The dishwasher came with a 1 year warranty when we bought it in August 2014. Now in December 2015 it broke. It doesn't clean, leaves soap all over dishes, and turns on automatically when I close the door. I've been washing dishes by hand for the past week. When I called, I was told it would be $70 just to DIAGNOSE the problem, then I'll get a quote to fix it (the $70 would go toward the cost to fix it). I was also offered an extended warranty, which would cover all of my appliances, for $39.99 a month. That's $480 a year! I might as well buy a new dishwasher! And today was my appointment between 8am and 12pm, but the technician hasn't been here yet. It's almost 12! I can't spend all day waiting at home. I have things to do that require me to leave. If I had known that the technician wouldn't come until later, I would have run those errands in the morning.

Purchased this new and had this unit installed new in 2012. It does not see hard use as we are a family of two. In the last year the plastic wheels on the bottom rack have started falling off, literally falling off. This is obviously a defect in the design or an obviously planned in advance obsolescence. We have ordered new wheels but the price for plastic wheels seemed a little high and the customer service left much to be desired. Will not be purchasing any more Sears products.

Bought this dishwasher a few years ago. When brand new, the dishes had a milky film on them after washing. The salesperson said we weren't using enough dish powder. No help. Service guy came and said "you're using too much dish powder, and your water is too hard and that you need to increase the temperature of your hot water." I pointed out that the unit has a heating element... He said "yes but it really doesn't do any good."

Since I was polite to all the drones on the phone, I felt the need to write the scathing review this product deserves only to find that others already have. Nothing new here, just another voice in the chorus. Purchased in Jan of 2014 (yes, I kept the receipt). It is now Dec 2015, so nearly two years old. I also purchased the three year extended warranty. After four repair visits (three for the control board and one for the plastic rack adjuster - sound familiar?), it broke again. On Thanksgiving (of course), it leaked and also ran for 12 hours without getting past the wash cycle.

Do not buy from Sears! They sold us a lemon of a dishwasher. Last service guy was here after 1 month wait, yet I had to wash all of my dishes by hand. I posted about it on my wall and they untagged themselves - TWICE! Same with Twitter. They KNOW they are being shady. Hours of our lives we've spent waiting? Not Sears. Horrible customer service. Avoid, avoid, avoid.

We bought a "new" Sears dishwasher this spring. It did NOT have a serial number when we received it. We have had repair out 3 times and it still does not clean the dishes. I suspect fraud at the distribution center because it was defective from the very beginning. My husband has spent 1 1/2 hours on the phone today with constant transfers (without giving him telephone number), hangups by Sears and transfers repeatedly to the same Customer Solutions Dept. We bought 5 new appliances from Sears for our new house, and 4 of the 5 have had issues. Wish I could give them a zero! The sales check number is faded from repeated calls and reference to it.

Almost 3 years ago we splurged and spent almost $1000 on a Kenmore Elite 665 Series dishwasher from our local Sears Appliance store. We did research dishwashers on Consumer Reports before making the purchase. The day after the 1 year warranty ran out, it broke. We called Sears and they offered to sell us an extended warranty and then came out to fix it. The repairman said that this is common as the machine uses a low quality hose clamp on the back which allowed the water to come out of the hose. This happened again around 6 months later while still under the extended warranty and just happened for a third time (no longer under the extended warranty). It has obviously been leaking for some time undetected because when it was pulled out there is standing water and mold. My lower cabinets and baseboards on either side of the machine are ruined.

Bought DW in March 2012. In Jan 2013 it required a repair. The pump hangs from the bottom of the DW under the pan. The pump is not secured with a screw or locking bracket, it literally hangs from a slot and relies on the rubber hose (3 inches long) to keep it from sliding out of the slot. The clamps to hold the hose in place, and the pump too, aren't strong enough. Hose disconnects, water pours out and into my basement, pump falls onto the floor. First repair in 2013 was covered by warranty, but still inconvenienced me for over two weeks.

The Kenmore Elite pre-HE dishwasher may have been a top-notch machine, but I'll never know. The Elite HE is THE worst dishwasher I've ever owned in the last 35 years! The sole problem is that it is a HE and I've discovered than anything HE is expensive and worthless. I never had to do anything to my old dishwashers but put the dishes and detergent in, turn it on, and take the dishes out - clean and dry - when it was finished. With this new HE dishwasher, even thought it's set for "heat dry" the dishes are puddled and splattered with water and I end up having to towel them dry. Worse, just like the piece of junk HE washer I have, water NEVER completely drains out of the dishwasher and it started to smell really bad. I washed and towel dried the inside of the dishwasher, but it still stunk.

We bought a dishwasher few month ago. Since Sears installation charges almost double of the local plumber, we paid local for installation. During the process of moving, water leaking on the dinner room floor. After first try out washing, water won't drain completely. I called plumber for help. I was told that I have to call Sears, it was a default product. However, Sears call center in foreign country refuse arrange plumber even to take a look. I was told that they can ship me another one, if I can put the default one the box ready for moving.

In truth, when it was working, did a pretty good job of cleaning the dishes, and was exceedingly quiet. But we did not even have the unit for two years when it broke down, and a new computer board was required, costing me about 25% of the entire purchase. It is a sad, sad state of affairs when a major department store such as Sears cannot stand behind a major appliance with their own name on the front. Unbelievable, it did not even last 2 years. Bottom line, based upon my experiences, stay away from Sears, stay away from their brand products, especially, if it has the word "Elite".

When we placed an order for a new dishwasher from Sears, I went back and forth nailing down that the old one would be taken away and the new one installed. This was an extremely important service for us as we wouldn't know how to install a dishwasher. When the dishwasher arrived though, it was dropped off and the fellow said, "No, we don't touch the old one, you need to call an installer." We were floored! All this after receiving call after call instructing us to have the old appliance disconnected so it could be taken, which we did.

AVOID SEARS!!! We bought a Kenmore Elite Dishwasher after reading good reviews on Consumer Reports. Huge Mistake! After 12 months of use we noticed our hardwood floors warping. We stopped using the dishwasher. $7,000 in damage to the floor alone. After numerous phone calls Sears sent a Service Tech out. $550 to repair the dishwasher that is only a year old! He strongly recommended NOT doing the repair and buying a Bosch! As for the floor, they passed us off to Whirlpool for that. We've been fighting with Sears and Whirlpool (who originally made the dishwasher) ever since. Both Sears and Whirlpool admit there was a defective part that was under warranty. Whirlpool (after many, MANY hoops) are sending a big check to fix the floor. As for Sears/Kenmore? They won't answer our phone calls or emails. What few people we can get through to have few records on our issue and we have to start all over again. Almost a year into this issue and we still don't have a dishwasher and I have to PAY to fix it. AVOID SEARS!!!

On 6/10/15 we purchased a Kenmore dishwasher from Sears Home Appliance, 1150 Fry Rd., Houston, Tx. 77084, as a replacement for our old Kenmore unit. Additionally, we purchased the delivery and installation package for $150. Upon delivery, the installer said he could not install the unit because the shut-off valve to the water line had a compression connection for the water line rather than a threaded, he did not have the correct type and we would need to call a plumber at a probable cost of $125.00 to install a valve with the appropriate connection. (I actually purchased the correct valve at Sears later that day for $6.49 plus tax and installed it in about 10 or 15 minutes.)

I have documented several phone calls trying to get my dishwasher repaired. They finally sent a technician over yesterday that said he fixed it but he did not. The machine is getting an error message that it is over sudsing and the machine stops. There are no suds and the machine gets this message every time you start it even with no soap or dishes in it. The tech said he adjusted the float and that fixed it but he never tried to run the machine. Immediate after he left I started it and I got the same error message. I have called and called Sears and keep getting the runaround. Now I finally spoke to someone and it will be another two weeks before they can look at it.

Sears sucks... Useless non English speaking idiots. I purchased a dishwasher and was told that no place in the 1000's of miles spanning Erie county. Is there installer to hook up this frigging dishwasher. No one will help. Customer service send me to installations. Installations send me to the store. They send me to customer service. Really Sears is horrible, they don't care about customers. I told the customer service Person that I was going to the tv channel and never using Sears again. I was told "go ahead, we have plenty of other happy customers." Kind of like a ** you to customers. Nice going Sears. Just remember the power of social media has cost many companies a lot of money. I also sent a copy of this to the NY State Attorney General's office.

A plastic part on the adjustment system on the upper rack of my Kenmore Elite Dishwasher has broken at least 7 times. This started soon after we bought it. Apparently, Sears has known about this problem but did not resolve it. In addition, the motherboard broke soon after we received it also! Sears does not stand by their product anymore and they are solely concerned about making as much money as they can. They do not care about the quality of their product or about their customers. Sears used to be such a wonderful company. Not anymore. As others have said, I will never buy anything else from Sears. I can't believe I paid over $1000 on my Kenmore Elite Dishwasher to have the motherboard break soon after and to have the plastic parts break and need to be repaired over 7 times!!

Sears dishwasher Bosch SHE53T emits odor to vomiting. Sears technician states it's defective, cannot repair, but reports "customer refused repair". Sears will not honor our contract, it was within time. Court case filed.

We bought all new appliances (refrigerator, microwave, oven, and dishwasher) from Sears in the spring, and both the refrigerator and dishwasher have crapped out. After four service visits, all of which failed to fix leak in the refrigerator, we invoked the Texas lemon law (four visits for something under warranty and they have to give you a new one) and they finally replaced it.

My dishwasher stopped working: drawing water for 4 hours and not cleaning the dishes. Called in for service. It took a week. The technician was supposed to call 30 min before he arrives. He called at 12:19 as he was standing outside my door!!! Came in and replaced the electronic board. The dishwasher still did not work! Called again for service and waited a week. My appointment was 8am-12pm and their email confirming the appointment said that if the tech is late THEY will call me. Did they? Naaaah. I did. Several times.

My first scheduled appt to have my dishwasher fixed the technician came out and did not have the right part. He ordered the part he needed, which came promptly. However, I had to wait for an available appt with him, which was a week later. I realized I would not be home in time for that appt, so I called at 8am left a message for the technician to come later that day. I guess he never got the message and came out and the original time. I was not home. Re-scheduled again a week later, he never came. Now, a third time which was today and he never came. I did not receive a phone call either. I called and asked where the technician was and if he was coming, customer service said no. He had too many calls today but that he should have called me. Feeling extremely frustrated and dissatisfied with Sears. I do not think I will be purchasing anymore of their products in the near future.

In July our dishwasher started to leak. It was already repaired about a year ago so we decided to buy a new one. July 30: I took measurements to Sears and bought a dishwasher that we were assured would fit. Aug 7: Installer arrived and said dishwasher would not fit space so he did not take it off the truck. He took it back to the warehouse and said he would do the paperwork for the refund. Sears advised it would be about a week for credit to show up. Aug 11: Purchased dishwasher #2, I was assured this one would fit. Aug 13: Installer arrived and said dishwasher #2 would not fit space so he did not take it off the truck. He took it back to the warehouse and said he would do the paperwork for the refund. Aug 20: Purchase price of dishwasher #2 credited to my AMEX acct. Purchase price of dishwasher #1 had still not been credited. Aug 25: Purchased dishwasher #3. Purchase price of #1 still not credited.

I bought a Sears Elite dishwasher in May, 2015. It is now broken (Sept) and there are no new replacement parts available because Sears now tells me that the dishwasher was actually made in 2012. When does three year old count as new?

We purchased a Kenmore Ultra Wash Dishwasher on 5/15/2011. Fortunately we purchased the extended warranty that covers us until May 2016. The control board broke the first time 6 months after we purchased the appliance. A new one was installed on 11/14/11. Then it ran fine for a little over 2 years. It broke in the middle of January 2014 but the earliest we could get someone to look at it was 2/5/2014. The repair person determined it was again the control board and it took over a MONTH to get the part! It was installed on 3/6/14. We ran the dishwasher the next day. It didn't complete the cycle and the controls didn't work. The control board was replaced again on 3/17/14.

I purchased my Kenmore Elite (model: 665.13969K017) in 09/12 for $899.99 (not including delivery and install). Last month, at the first sign of a small water leak, I contacted Sears Home Services. As soon as the repairman spotted my Kenmore Elite, he said "I can tell you right now it'll cost about $500 to fix it. I see these all the time." Apparently, this dishwasher, manufactured by Whirlpool, has a faulty washer that is prone to failure. A sad legacy for Sears.

I purchased the Kenmore Elite dishwasher a couple years ago and it is broke again. This thing is from Elite. It starts and stops by itself and stops working when it does turn on. I had the same thing happen 2 years ago and a repair guy fixed it. I think I need another new control panel, which I heard were junk to begin with. Called Sears and they said the warranty just expired less than 2 months ago and they can't help me. They said if I called a couple days out of warranty they might help me or if I spend $160 I can purchase a 1 year extended warranty. I get it, I'm out of warranty and should have called about 2 months earlier when it first failed again, but come on all I was asking was for an out of warranty policy adjustment to cover parts only. A part that is prone to failure based on all of the reviews I read. Come on Sears/Kenmore admit you have issues and help out your loyal customers.

Kenmore=trash. We've always purchased Kenmore appliances but never again. 3 yr old dishwasher, a year in the locking mechanism goes. 3 years in, I need to replace the diverter motor and pump housing for a grand total of 384.00. Not happening. After researching complaints, I see that these parts are replaced many times after the first few months because they come out of the factory leaking. Unfortunately for us, it last a few years and then failed so no warranty coverage. Seems that it's a poor design with many problems. Pretty slick on Kenmore's part. Design a product that after a bit destroys itself, repairs are hundreds of dollars, consumers are forced to buy another. Never ever again. Will make sure many many people are aware of these inferior products.

I bought a Kenmore elite dishwasher about 5 years ago. The dishwasher (rated high by Consumer Reports) has needed repair every single year since I owned it. Sometimes it has been repaired 2 or 3 times during the year. The last time it needed repair was the 4th time in 12 months. I was asked if I wanted to replace it and I said yes. The original cost was close to $900.00. When the warranty company called me they said they were allowing $540 for replacement. I was so angry---the warranty is for replacement NOT an allowance to replace. I asked them how they came up with that figure and was told they did not have to replace the original item---only allow an amount for a "comparable" item. My question back was how could my $900 dishwasher compare to the low end GE in the store. I was told they did not have to replace the original item just find a comparable item and offer that amount.

Since I married over 34 years ago I have only bought my appliances from Sears. They have all lasted years. The customer service was wonderful and they stood behind their products. That's no longer true. I ordered a dishwasher in July and it was delivered while I was at work, so I had someone else here to accept delivery. I had paid to have it set up and the packaging taken away. When I got home the young lady who'd been here for delivery was upset because she had felt intimidated by one of the delivery men. My husband was when more upset because he'd made her cry.

I purchased a Kenmore Elite Ultraclean Dishwasher in October 2013. I was unhappy with the dishwasher from the beginning. I called Sears two times and spoke with someone at their customer support Center about the issues I was having with the dishwasher. It is not cleaning the silverware at all. When I take the knives out of the dishwasher, they have a black sticky substance on them that they did not have on them when I put them in the dishwasher. It is very hard to get off. The upper rack slides out every time you open the dishwasher and there is no way to adjust it to keep this from happening. This is SO frustrating because you have to hold the upper rack in with one hand while you put the dirty dishes in with the other hand or take the clean dishes out. It is really maddening.

We bought a Kenmore dishwasher from Sears a little over 1 year ago and have had 3 service calls since for the same problem. We have asked to have it replaced with no success. We keep getting the runaround and the same answer, "we'll send someone out to look at it". Of course a service fee is charged. Each time it takes about 2 weeks to get someone to come out and look at it, then another couple weeks to reschedule them to come back with the part! I just want a dishwasher that will run after paying $1000 for it!

We purchased a Sears Kenmore Elite Dishwasher in December 2014 for around $1,000 and thank God we purchased the extended warranty. This dishwasher has now leaked 4 time. The first incident occurred on September 8, 2014. The water flowed from the dishwasher through our breakfast room then through the living, damaging our hardwood floors in the living room on its way out the back door. According to the repairman the clamp that the manufacturer uses on the pump is a faulty clamp. He replaced the clamp with a standard clamp. Well lo and behold, the dishwasher leaked again one month later to the day. This time I was lucky enough to catch it before it ran all the way through the house.

Very expensive dishwasher silently leaked and damaged my floor and resulted in mold in my kitchen cabinets. Dishwasher age is a year old. I want credit towards new dishwasher but Sears will not do anything. Bad appliance and service.

Purchased Kenmore Dishwasher on May 22, 2014. July 22, 2015 the dishwasher stops running through the normal cycle properly and soap doesn't dissolve. It does however run correctly on Smart wash. I told technician this information. His diagnosis is I need motor for a cost of 337.73. I just paid 598.00 1 year ago. This dishwasher is just weeks over 1 year old so out of warranty. Call Kenmore customer service to complain and the most they are authorized to do is 65.00 credit or 20% credit on service. No more Kenmores for me. Very aggravated that they cannot make an appliance that will stand up for more than a year.

I was supposed to have my dishwasher delivered on sat July 25. I get a call saying someone broke an ankle and they can not deliver it. I call around 5 (I'll even get my phone records for you to see this call happened). She says the truck broke down. New team will get it to us around 6. 7 came no dishwasher. Call back conveniently no record of that conversation. Liars, you are a bunch of liars! I asked for a refund get told 7-10 days! Oh well it didn't take you 7 to 10 days to take my money and then lie to me!

My new Kenmore Elite Dishwasher 665.13964K017 was delivered on 1/4/2013. In late 2014, before the 2 year warranty ended, I experienced a leak that almost ruined my kitchen cabinets and floor. I discovered this only because the leak caused the breaker to trip when the water reached the power cord, under the dishwasher. The leak was caused because a pinch clamp (the kind that is commonly used with PEX tubing) was used to clamp a hose to the main water pump under the dishwasher. The pinch clamp leaked because it was the wrong size for the hose being clamped. Although the clamp was clamped to the maximum limit of its travel, it was still too big for the hose being clamped. I consider this a design or manufacturing error. As an aside, I also noticed that the pump was lying on the floor, even when hooked up. I cannot imagine that having the pump touch the floor is consistent with good design or installation guidelines.

We purchased a brand new home with an installed Kenmore Elite dishwasher. Soon after moving in we noticed that the dishwasher had a garbage odor after just a day or two of loading dishes. Although the manual said we did not have to, we thoroughly rinse all dishes and silverware before putting them in the machine. We checked the filters - nothing except a small amount of water. We did not use Jet Dry as we had never had to use it with our old dishwashers.

Kenmore ultra wash dishwasher Bought this 4 years ago and have replaced 4 control panels. Service man says they're junk and obviously he's right.

We have had nothing but problems with this dishwasher from day 1. I cannot wait to get back from our trip - rip this thing out and get a new dishwasher. We rinse our plates... but this thing does not clean at all. I ran it three times this morning and still have dirty dishes. My husband has to take it apart every few months and clean it so it will do its job. Ridiculous.

I purchased one of their Kenmore Elite dishwashers and after a month it stopped working. It would shut off and then just start flashing lights. Called and they had me troubleshoot it over the phone. It worked for the next day and then went out again. After 10 service calls, the whole brains.. Switchboard being replaced 3 times, motors and wiring being replaced they still will not replace the unit. Each time I call they give me the run around and a different story on the requirements for replacement. 3 service calls in a 90 day period, 3 items being replaced, 3 of the same items being replaced, etc.

I purchased this Kenmore Ultra Wash Dishwasher Model # 665.13203N411 from Sears in Little Rock, Arkansas on December 27, 2014 along with the 5 year protection agreement. Our kitchen was not completed until June 2015. Once the plumbing for our kitchen sink and drain line for the dishwasher was completed by a licensed plumber, we had both the plumber and the electrician install the dishwasher. Once installed, and "quick cycle" button pushed the machine began to smoke and immediately started "beeping" and "displaying numerous error codes" none of which are located anywhere in the use and care guide manual. I called 1-800-4-MY-HOME immediately and the female customer service representative said I would have to call back tomorrow.

Bought Sears Kenmore Ultra wash Pro Model 665.1317 dishwasher in 2009. Purchased extended warranty which ran out 2015. Had several issues with racks rusting. Sears replaced them. Consistent issue is that this is a stainless steel appliance and the front of the dishwasher has about 1/2 inch line from top to bottom also has what appears to be finger smudges all over it. Sears replaced the door in 2011 after several service calls, and all the repair guys did was try to rub it out and said I had to deal with it. It is obviously a defect in the stainless product used in manufacturing this model, which I have found out is made by Whirlpool.

I am beyond done with Sears and the makers of Kenmore. I bought all new appliances from Sears and with 2 years I'm on my 2nd dishwasher from Sears. I'm tired of my house flooding. As much money as I have spent at Sears a dishwasher should last more than 2 yrs. The old one they replaced and within 6 months my kitchen was flooded. Yelled until they replaced it for free. Within a year and a half the second piece of crap is leaking and they refuse to do a thing. No wonder Sears is losing business.

Top rack clips have broken 3 times in 2 years. Sears will not stand behind their product. Replacements cost $75.

My husband bought a dishwasher that was to be installed. Our old one was to be hauled away. He paid $15 for that service. They show up on a Tuesday and tell me a valve is stuck so they can't install it. As soon as they left I tried and was able to turn the valve off and on. It had not even been five minutes. I called and said they could come back. They never did. I called again and left a message. Still nothing. I finally ignored the man that said call him directly and talked to dispatch. They said they would send someone the next day between 9:30 and 11:30 am.

Thought I was getting a great deal on 279.00 dishwasher for rental property. I see a consistent theme as I read other dealings with Sears and their installer, HNS. I was told installation was 175.00. Installer shows up at rental property and calls me to say they need to install shot off valve. It will cost an extra 150.00 or they can leave the dishwasher and you can have your own plumber install it. I call this taking advantage of the situation. I had my tenant pay the extra 150.00 and decided I would deal with Sears later.

I'm a recent new home owner. 2 years ago I bought 4 brand new Kenmore elite appliances. I bought a washer, dryer, dishwasher, and refrigerator. So far in the last month I've already had 2 service calls, 1 for the dishwasher, and 1 for the washer. The dishwasher service call was placed because the top rack of the dishwasher broke apart and crashed onto the lower rack. When the service technician came out he said, "this happens all the time, I'm constantly fixing these racks." We had to pay out $75. And couldn't use our dishwasher for a week.

We purchased a Kenmore Elite Dishwasher a year and a half ago to replace a GE that we had for 10 years. The Kenmore began leaking the first year and we called a tech to fix this item. The leak was never fixed so we called an independent and he fixed the seal. About 2 months later the dishwasher wouldn't start a cycle. We called the Sears repair line. After 2 visits they replaced the motherboard. Once the tech left the dishwasher wouldn't work again (same issue).

Have been a loyal Sears customer for many years, having purchased numerous appliances for my home and rental properties. Called for dishwasher service for my home on May 14 and was told that the first available appointment is June 17. I have an extended warranty for this appliance that goes through 2017. Very disappointed that I have to wait over a month for someone to even look at this problem.

I purchased a Kenmore Ultra Wash Dishwasher (model 665.1303, 665.1503) in June of 2013 for $395. The dishwasher worked perfectly for almost two years until it began to leak all over the kitchen floor (large pool of water). A Sears repairman came to evaluate the problem, and the estimated repairs would cost $337 (plus the $59 service fee)! There is no recourse because I did not buy an extended warranty. This dishwasher is clearly a lemon, and I should receive either a free repair or a refund. I will now be purchasing a new dishwasher and putting my less than two year old Sears dishwasher on the curb. What a waste. I will not be buying Kenmore or shopping at Sears ever again.

I bought a dishwasher at Sears. I was told the installation would cost 190 dollars and that the only reason it would cost more is if the house was not up to code for installing it. I recently purchased the home and knew that it was up to code and already had a Kenmore dishwasher in there. I got called by NHS to install it (which I was never told there would be a third party installing it) and they set up a date. I waited all day and called several times, no answer to my calls and no show!! I called Sears installation and it took over 30 minutes to figure out what happened to them and to reschedule my delivery. Then when the installer finally did show up on that day, they said I needed a valve installed because I have copper plumbing. And that would be an additional 150 dollars and that the check was to be made out to Sears.

About 2 years ago I purchased a Kenmore gas range and a premium Whirlpool dishwasher at Sears in Oneonta NY. The gas range arrived first and when my local gas company set it up, one of the burners could not be adjusted and Sears had to send a repairman who had to replace a bad valve. 2 years after the dishwasher was installed, it started flooding my kitchen when the intake valve would not close. These appliances were installed in a summer home and have had very little use in 2 years. I called Sears repair and they estimate the cost to repair the dishwasher at from $150 to $250 depending on what is causing the valve to stay open. I paid over $700 for the dishwasher with installation and probably used it a total of 50 times. I might add that it replaced a 15 year old GE washer that cost $300 and still worked when I removed it with never having to call a service man. I WILL NEVER BUY A SEARS APPLIANCE AGAIN!

I called Sears Repair to look at a problem with the electric panel on my dish washing machine. The dishwasher works fine, but the panel turns itself on and off when I'm not using it for dish washing. When on, it makes a pinging noise until it turns itself off, then goes quiet. This cycle continues and has been going on for some time. I made an appointment with Sears repair and was told to stay in all day from 8 to 5. I called at 8 am to find out if they knew when the repairman might come. There was no record of my appointment. However, they said they could send someone over later in the day. This man came and took the dishwasher apart. Fiddled a bit with the opening latch. Put it all back together. Lost a screw and spent some time looking for it. Then couldn't connect with the computer in his van so had to reboot his system, which took another 15 mins. Told me it would all work properly, and charged me $139.

We have purchased many appliances through Sears and generally have a positive experience, however our 1000.00 Kenmore Elite Dishwasher started losing its wheels on the top and bottom rack a little over 1 year after purchase. Sears expects us to buy a repair kit and fix the dishwasher ourselves. I am stunned that the wheels fell off an expensive appliance! I want them to fix it.

I am furious with customer service department. My dishwasher had issue and I schedule the service with phone call. During the call they said they will take care everything from diagnosis to ordering parts and fixing it. The first portion till ordering the parts went well as expected because it is again sales. But it comes to fixing the dishwasher, the person instead coming between the given window, he just called and since I missed the call the appointment is automatically cancelled. Even after several times to customer care during the service window, no one apologized and asked the technician to visit to my home. The technician instead lied in comment section and said he was at home and no one opened the door.

I went on-line Thursday, March 19, 2015 and ordered a Sears Kenmore dishwasher and installation kit. I understood the delivery (free for orders over $400.00) and installation of the dishwasher would be the following Saturday, March 21, 2015. That was the date that was established when the order was placed and I was very clear with the Sears on-line service agent that the order was contingent on the March 21st installation date. I had expected to hear from Sears Service sometime on Friday, March 20th, but never did. On Saturday morning I called Sears Service to get a delivery time only to discover that I had not been scheduled for the installation that day and was in fact scheduled for some time in mid-April. In a subsequent call to Sears Service I understood that I was to be rescheduled for delivery and installation of the dishwasher on Wednesday March 25.

Kenmore Elite Dishwasher 02212773000 - We purchased all new appliances from Sears.com for our new house. The dishwasher has worked for a total of about 15 washing over a seven month period. Sears warranty service takes weeks to come out each time and then troubleshoots the problem and then we wait weeks for the parts. Then weeks for the appointment. They replaced the pump and control board several times. Today the tech replaced the pump and control board and it worked for about 1/2 of the cycle and shut down again. He pretty much made the call that they should finally replace the dishwasher. But! We now have to make another service order for them to come out and call this department called "stack" who the tech said will then run more tests and they decide what to do. What happened to customer service from Sears. It's really frustrating to have my 900.00 dishwasher watch me do the dishes.

We bought a new Whirlpool dishwasher from Sears last June. The installation was done terribly. I told the installer 'it doesn't look right'. He assured me that it is how it is supposed to 'look'. Couple of months later, water started gushing out from the side. I called Sears (since I still have Sears warranty on installation) and they sent a 'repair' person who NEVER showed up in a 5-hour window (had to take half a day) and called an hour after to apologize and tell me they had to send an 'installation' person and not 'repair'. I called Sears again and they put me on hold for nearly half hour between trying to contact the original 'installer' and then sent me a...'repair' technician.

I purchased a new stainless steel dishwasher. Two months later the so called stainless steel front panel began to rust. They replaced it. Now it is rusting again. Just so happens it's now out of warranty and Sears is no help at all. Purchased $4000.00 in so called stainless steel appliances and they rust after two months. Good job Sears on your quality of appliances.

The control panel has a plastic flexible cover and it is cracking and the covers of the buttons are falling off. I have only owned the dishwasher for a few years. Trying to replace the cover is not possible. I can only buy the whole control panel at $118 which is really more than the dishwasher is worth. A cheap, poorly designed appliance that I had the misfortune of purchasing. 20 years ago Sears had a great reputation for quality merchandise and great customer service. This is no longer the Sears that I used to know and like. They should go out of business.

We purchased this dishwasher having not only expectations that it would look great, perform well, run quietly, but also be usable for a long period of time! We paid close to $1000 for this dishwasher! 15 months into this and the dishwasher has several malfunctions! I called the service department only to hear "I understand, I am sorry, I can schedule a service call, and you can buy maintenance plan"... how ridiculous!!! Clearly we got a faulty product and Kenmore is not standing behind their products.

We bought our Kenmore Elite in May 2013. Today we got the F2E2 error code. We called Sears and were told that we have to replace the control panel and we were outside the manufacturer's warranty. We were also advised that we could not transfer the warranty we purchased. The salesman sold the warranty to us with the promise it can be transferred to any of the 4 appliances we purchased that day. We then looked online and figured out that the dishwasher is probably leaking. My husband looked and the entire pump has come off and has been leaking underneath the dishwasher.

I purchased a Sears Kenmore Elite dishwasher model 13963 (665.13963K017) 23 months ago (March 2013). Last week it started leaking. Called Sears for service and the service person was great. But what he told us was not great. He indicated that the reason for the leaking was that Sears was using a known-defective hose clamp that was known to loosen and allow leaking. He indicated that Sears has known about this for a long time and has never acknowledged the problem. There has never been a recall. But this known-defective hose clamp was not the originally used clamp (which was better quality) and that Sears has recently decided to go back to using the original hose clamp that never loosened and leaked (original GOOD hose clamp part number = 665-W10548433).

Kenmore Elite Dishwasher 66512793K310. Purchased July 29, 2013, delivered August 7, 2013. First machine failure repair August 14, 2014. Second machine failure repair October 30, 2014 and November 13, 2014. Third machine failure repair December 4, 2014 and December 15, 2014. Another machine failure on February 19, 2015. Each failure resulted in the machine not completing cycles until the December 4 failure when it just died. I made a demand for a replacement machine which was denied. The repair technician supported my request. After the denial, he replaced all the main electronic components and got it going again... until the latest failure.

This is the cheapest and worst built appliance I have ever encountered. The parts are mostly plastic and began falling off within months of purchase. The water continues to pool in the tub and now it won't drain at all. I've read reviews and I see that it seems to be a very common problem. Many people have had property damages that have cost them 3-4 times what the dishwasher cost them. Why has Sears not issued a recall on the dishwasher? I think a class action lawsuit would be the next logical step. Don't buy Sears appliances!!!

Sigh. This is our 3rd dishwasher in 10 years. This time, we ponied up and bought the Kenmore Elite, figuring that we'd have no issues for years. Wrong. After just over 2 years, it stopped emptying. I bought the part, put it in (drain motor), and it worked fine. Check box for handy husband. About a month later, we noticed our floor starting to buckle. We blamed the flooring. It got worse, and sure enough, there was a steady trickle coming from the dishwasher. This time, through the motor, and was a bad sump seal. I figured - no prob, I'll buy a new seal!

Leaking dishwasher ruined hardwood floors. We are in the midst of my homeowners ins pursuing my $1000 deductible as well as reclaiming all the $$ that will be paid hopefully to fix my floors! The adjuster says Kenmore is the worst and is notorious for tub Leaks. Not very reassuring! Don't know what we will do if it's not covered.

How can this be happening to everyone who buys this dishwasher (Kenmore elite dishwasher 665*) and Sears still doesn't have a recall!?! My kitchen counter walls are ruined from soaking all the HOT water the pump drained onto the floors. The ceiling tiles in the basement have water stains as well. Roughly $1000 in damages. I had a plumber look at the problem and he showed me the pipe that needed to be replace but funny thing Sears doesn't sell just the pipe - you have to buy the HOLE SUMP assembly ($100 service call).

Kenmore Elite Dishwasher 66513413K701 - I purchased this dishwasher about 6 years ago. I paid close to $800 for it plus installation. About a year after I purchased it, the plastic buttons started falling off one by one. I didn't use anything abrasive to clean it. It still worked but it looked like junk. I finally called this year to have it repaired. It was going to cost me $326.69 to have the plastic buttons replaced. They would have to replace the control panel. I went ahead a purchased a new Whirlpool for about $50 more than the repair price. I will never purchase an appliance with Sears again. Junk!

What a joke! We've only had this dishwasher (Kenmore "Elite" dishwasher) for 3 years before it flooded our kitchen (and the basement below it). The rubber clamp holding the motor in place got loose, making the motor hang low and dislodge the hose, causing extensive flooding. When the Sears tech came out, he said this was the third such repair he's seen for this brand in a month. $400 to fix it. Real "elite" product you have there, Sears.

My dishwasher is a lemon. Sears repaired it over and over. Then they told me they would replace it. Several weeks later they said "no we need a tech to come back and look at it." They never called back to schedule. I call again and they say the tech feels unsafe in our home. I call and call and call but nobody shows up. I twitter and Facebook complain. I get a case manager I told them replace it now. It's been months without a dishwasher and thanksgiving was almost here. They scheduled me out into December, I told them no. If new dishwasher wasn't here by thanksgiving I was buying a new dishwasher from someone else. They didn't show and I bought a new dishwasher from someone else. I want them to reimburse me.

Kenmore Elite Dishwasher - So I just thought it was me, but it isn't! This is the junkiest and MOST EXPENSIVE dishwasher I have ever purchased. Within a week, the electronics board went out - went out again later. Then the"plastics" of the DW came into play. Both sides of the top shelf have broken in multiple places and have been replaced at different times. Now the soap dispenser is working when it wants to although I have not changed soap product. I can't get the door closed unless I tip the top shelf back and up and close quickly. Oh yes, and the pump broke off filling my DW with dirty water and not draining. I'm sick of this thing. I am actually going to check and see if a class action lawsuit can be brought against them. I paid $700 on sale! What a rip off!

I couldn't be more upset with Sears. I purchased a Kenmore Elite (we all learned from our parents. Buy Kenmore, Sears stands behind their product). Obviously it doesn't apply anymore. 1 month after warranty expired it stopped working. Sears’ repairman came and realized the unit was leaking. Rubber hose came off pump. Caught it in time to not flood house. Less than a month later the top rack fell down. The plastic wheel broke off. Sears did nothing to help. A short time later the sprayer arm totally melted off. Filling the unit with smoke and the house like melting plastic. It woke us up at night, thinking our house was on fire. Again Sears was no help. Oh sorry they offered me a $100 off another unit. Mine was 14 months old. But they wanted me to buy another.

I purchased a Kenmore Ultra Wash dishwasher from Sears in August 2014. It never fully dried the dishes, like it was supposed to, and in December, it began to leak. We called for service and before the technician could arrive, it stopped working completely. A technician arrived on December 31st and determined that it needed a new part. On January 8th, another technician arrived and realized that the incorrect part had been ordered. He then ordered the correct part and set up an appointment for January 17th. On January 17th, we were told that the part was back-ordered and would not arrive until February 13th. Sears would not even help us until the part was back-ordered for 28 days.

Purchased a Kenmore elite Dishwasher in 2012. This is the 4th time I have had to call for service. Sears service has offered me a 65.00 discount for my aggravation. That's all... that in itself should be enough to tell you why you should stay away from any sears appliances. Again 4 service calls in less than 3 years.

Our DW was purchased Nov 2013. Top of the line Kenmore Elite. 6 weeks out of warranty, we awoke to smoke and acrid smell coming from our DW. Upon opening the door of the DW, smoke rolled out and an awful chemical burn smell filled our home. Upon inspection of the DW, a nut holding the heating element appeared to have melted around the heating element. DW apparently got too hot. Thank goodness we were awakened by the smell or the house may have burnt down. I called Sears and Whirlpool (the manufacturer of the unit) and neither of them seemed concerned about the potential loss of life or home and is going to charge me a service and repair fee even though the DW is only 6 weeks past warranty. I am not nearly as concerned about the cost of the repair (although I will be taking this up again with Sears and Whirlpool) as I am about the potential for this DW to start on fire again before the scheduled service date of Jan 21. We have taken necessary precautions.

We purchased a Sears Kenmore Ultra Wash Dishwasher in July 11, 2012 for $599.99. Model 665.13289K114. After making it through its first year of the warranty, it has been plagued with problems. It started with the wheels breaking off the top rack because the plastic design of the tab that holds the wheels on the rack is not adequate for the weight of the rack with dishes on it. Both sides have broken and the parts are very expensive. Next the drain pump failed on March 2014. Now the main motor pump is leaking which costs $90 for the part, plus Sear's expensive labor. We will not buy another Sears product! No wonder Sears may fail in 2015!

I own a top of the line Sears Dishwasher. The tabs on the control panel kept falling off. When I redid my kitchen, I bought a stainless steel front and a new control panel. After a year, the tabs started coming off the new control panel. I have contacted Sears a couple of times and get told that the tabs don't come separately and that I have to replace the whole control panel. No one can afford to replace this panel every time the tabs fall off. They must cost less than 5 cents to produce. This is a ripoff. The people at Sears say they haven't received any information about this problem. I'm going to try to make some tabs.

I purchased a Kenmore Elite Dishwasher several years ago (Model #665.13102K902). I want to make buyers aware of a problem I have had with this dishwasher that began after I owned it for about 1 year. The control panel that appears to be one solid unit has circles that state the various cycles you can select - such as Smart Wash, Pots Pans, Normal Wash etc. all the way across. These circular tabs keep coming loose and falling off. There are 12 cycles to select and 5 have fallen off and 3 more are very loose. I have tried using superglue to reattach but they won't stay. It's very difficult to remember what the tabs originally were so I have to look it up in the manual. Not to mention cosmetically it's very ugly. Underneath is silver metal so not attractive. I have attached images because it is a difficult problem to explain.

Had purchased dishwasher quite some time before it got installed. We were building our house. Long story short heating element went, took two months to get a service call then another month to get parts replaced. Shortly after about three months control board went out and the heating element again. We were fortunate it was still under warranty because we purchased extended warranty. Now the drain pump is not draining the dishwasher after cycle is complete. Tired of waiting for service went and bought a new drain pump and changed it. Still the same problem. Must be the control board timer, as it will drain the dishwasher when cancel drain is depressed. The issues with all sears products can be common with all brand. This is because Sears just puts their name on Whirlpool in this case. The service aspect is just unbelievable I don't understand how they can still be in business. I’ve got two more horror stories about Sears, which I will comment on another day

Kenmore by Bosch dishwasher. Finish on door handle inconsistent and getting worse. White patches appearing that cannot be removed. Looks dirty when it is not. No warranty on finishes. I will never buy from Sears again. $1,099.00 dishwasher that does not clean dishes well and looks dirty on the outside. Very disappointed.

I have a 2 y.o. Kenmore dishwasher. In July of this year I had the top control panel replaced because it quit working. Here it is November, and I have the same problem. I wanted Sears to either replace my dishwasher or credit me for the amount of the repair, which was $282.00. No can do. The best I was offered was a 20% discount on future repairs. Really? I originally purchased a Kenmore because I believed they had quality products. Obviously not. I cannot afford to have a $282 repair bill every 6 months. This is not customer service nor quality workmanship. I will never buy another Sears product again. They no longer have a corner on the market--lots of other choices out there.

I redid my kitchen 1.5 years ago. I purchased all Kenmore appliances. What a mistake. My $800 dishwasher which has been used 3 times now need a new control board at a charge of over $300. I will never go back to Sears again and I will make sure my friends and family are aware of the poor products Sears is selling.

We have owned a stainless steel Kenmore Elite dishwasher for 18 months. The wheels on the top rack have broken twice. Our warranty will replace the parts only if we allow a technician to come out and pay him a service call for evaluating the part. The replacement parts are 64.00. The last Kenmore dishwasher we owned last 12 years without any problems and was a fraction of the cost. I guess you don't always get what you pay for. I have heard people complain that the customer service offered by Sears is poor, and I concur.

Kenmore Elite Dishwasher Model 66513293K113 - My husband and I purchased this dishwasher about 2 years ago. The top dish rack just broke this weekend. We need to replace the adjusters which is going to cost 80.00 for the parts, tax, and shipping. I am very disappointed by the design of this product and that the wheels of the top dish rack are not very sturdy. The top is usually where you put your cups, which tend to be on the heavy side. We had our other dishwasher (Whirlpool) that came with our house and was still working 12 years later without any repair needed. We replaced it because we upgraded to stainless steel appliances. I would definitely not recommend this product to anyone.

I bought a Kenmore Elite dishwasher in November 2009. It was $1,000 and based on my experience I would not recommend this product to anyone, nor will I ever purchase a Kenmore appliance again. From the start, the door did not close easily. Two years ago it started growing black slime and I had a really hard time getting rid of it. It finally broke two days ago - the motor that pumps the water has gone. My husband spent today troubleshooting it and has declared it, "Not worth trying to fix". I really don't expect to have to replace an appliance that is supposed to be close to 'top of the line' after less than five years.

Buyer beware: Shop anywhere but Sears for dishwashers. We bought a dishwasher in 2011 and it has broken ever since without any help from Sears. We bought a moderately priced Sears Kenmore Elite dishwasher spending a respectable amount of money, not over $1,000 but over $500. Within one year, the machine broke down. It was repaired only to break down a second time. It was repaired only to break down a third and finally a fourth time. Each malfunction was in the same location, yet Sears refused to admit the lemon law applied. Customer Solutions needs to be renamed "Customer Regret Center." They offer no help whatsoever. I could buy a dishwasher at a garage sale and have better luck. Stay away from Sears.

I purchased all new Kenmore Appliances in December 2011 when I renovated my kitchen. So far the microwave/oven wall unit has broken, $370 repair and I have tried repairing the dishwasher 3 times. The hose connected to the motor keeps falling off no matter how tight I put it on or what size hose clamp I use, it still falls off. My new kitchen cabinets around the dishwasher have been ruined. Now I know why. After seeing all these reviews it's clear Kenmore is just not a stand up company and needs to do a recall. Needless to say I am never buying Kenmore again.

At 67 years old I decided to finally buy a dishwasher. Checked Consumer Reports to buy the best. They recommended Sears Kenmore Elite. Bought it in November of 2012 and had it installed in January 2013 when we had new counter tops put in. By October of 2013, less than a year of use, the electrical board had to be replaced. Luckily it was less than a year and it was covered. Now last July (2014), I did a load of dishes and it leaked, and would not work properly. It flooded my floor and ruined my laminate flooring. I called Sears today and asked what they could do for us. The answer: You can purchase an extended warranty for $200 and it would cover $500 toward the repair OR $500 toward a new dishwasher! WHY on earth would I want to spend more money on something that was only 1 1/2 years old when it failed. AND why would I buy another Sears product? And now I have to replace my flooring also. I will be in touch with Consumer Reports on this matter also and whoever else will listen!

In Apr/14 the dishwasher (Kenmore Elite) stopped working. The repairman was slow to respond. He took the dishwaher, brought it back and it didn't work. He ordered another part. It still doesn't work. We have not been able to get any sort of response from Sears except a runaround. It is now the end of Sept and still no resolution.

We started the dishwasher and apparently during the process of being washed, a lid fell to the bottom of the dishwasher. There is no guard or automatic shut off on the heating element. When the lid made contact with the heating element, it melted the lid. The dishwasher was FULL of smoke! Had we not been home, I feel very sure that our house would have burned down. It ruined all of our baby bottles and dishes that were not glass. This is the 2nd time that a lid was knocked to the bottom and the 2nd time that I contacted Sears. Neither time did they return my call. This has to be the worst safety hazard ever, and it can't only have happened to us, TWICE! We have had a dishwasher for 15 years and nothing like this ever happened before. The smell is horrible and needing to replace all of our Doctor Brown bottles was costly. I won't ever buy a major appliance again from Sears. We spent $1000 but the $250 ten year old dishwasher we replaced was 10 times better!!

Bought a new "Elite" DW late fall 2012 for new home being built. Installed early March 2013. Within 10 months it starts leaking. Contacted Sears and they say warranty is expired. Turns out the warranty started the day it was received at the store, in Jan., for local pick-up. Over $400 to replace the fill valve. Now the top rack roller system has failed and the plastic axles that are meant to support more weight than they can have failed! Not sure on price yet as this just happened last night. Sears is not the quality they once were. Do yourself a favor and buy another brand!

Bought and had Sears install a Kenmore Elite dishwasher around late 2012 early 2013. Thought we were getting quality based on consumer reports. Nothing but problems with the plastic mechanism on the upper rack breaking twice. Just recently a clamp broke off of a water line connected to an internal motor housing and flooded my kitchen and ruined my newly finished basement ceiling. Sears had the nerve to charge me for the repair. They gave me a number to call to file a claim but whenever I call the number no one returns my call. Bottom line. Do not buy anything from Sears. Poor quality. Poor customer service.

Seas Kenmore Elite Dishwasher. Bought this top of the line dishwasher - should have kept the 3 year warranty - dropped it last year. Now I have a controller issue. Last week called. They could not send someone out until Monday the 15th of September and of course give a window of 1pm to 5pm, but they did not show until after 5pm. I was still at work. He told my wife he found nothing wrong and readjusted some hose and left. I called back after 11pm at night. Someone said they would have a tech here between 8am and noon - wish I wrote down a confirmation number or got his name, alas I did not. Nobody showed up, so I called and got a rep on the phone. She could not help me, so I asked for a supervisor. Ended up getting Adela - ID **, Department of Customer Solutions. All she could do was schedule another appointment for the 24th - over a week away.

Kenmore Elite dishwasher - serial #P339o6470 - Model #66512793K310 - On 12/14/2013, this dishwasher was delivered and installed. It leaked on the first day. I turned it off and removed as much water as possible with towels and called Sears. They said it was defective and removed it 1 month later, but until they removed it, it continued leaking. This damaged my laminate wood floor which swelled and buckled and the wood and support under the dishwasher. Sears told me to contact their ins co Sedgwick, I did and they referred me to Whirlpool legal dept. (Kenmore dishwasher manufactured by Whirlpool) where I made a claim for my damaged kitchen floor. As of now, 8 months later, I'm still waiting for satisfaction of my claim.

So sad when you truly try to get what you think is the best dishwasher from a quality store and find out you been taken for a ride. Sears isn't the good name it used to be. They are no longer the #1 American store you could always depend on. They have outsourced all their power and control, don't supply quality, don't care about their customers. They run from problems and don't even look into the people they invite into your home using the Sears name. This once great American company can no longer be trusted. Their dishwashers with all the repeat rack problems should have been recalled long ago.

A little piece of plastic that holds the top rack in the tracks broke off my Kenmore dishwasher about a month before the warranty was out. Given that, I called to get warranty service. I was told a technician would come out June 5, 2014. The day before, on the 4th, we got a confirmation call saying they would call 2 hours before coming. Well they didn't show on the 5th. We called and turns out Sears laid off all their technicians and was using new subcontractors.

I purchased a dishwasher from Sears with their warranty. Not long after, it stopped working, so we called to get a technician come to our home. We wait 3 weeks for this. He shows up and accidentally pulls a hose off the dishwasher while it was still installed under our counter, and it gushes water into and under the floors, down behind our walls, and into the basement. The technician who was in no rush at all to get the dishwasher out to stop the leak, gets my husband to fill out a damages kit. He fails to use the camera in the kit to take pictures of the damage done, and does not leave us a copy, or a receipt of any kind of his visit to our house.

Switched appliance. I received a cheaper dishwasher than I purchased.

Very unhappy that after having my Kenmore dishwasher for a little over a year, I have had same complaints and problems as other people on this site. From first week, loads ran for extended lengths of time greater than 3 hrs. The dishwasher has never dried dishes well. Top rack always would fall off track and was a danger. Here we are a year later after the purchase of this middle of the line dishwasher and it has been making a sound similar to a few beans in a coffee grinder. And now my wall in kitchen and my carpet/padding adjacent to dishwasher must be replaced due to a leak under this dishwasher from one of the plastic parts and not a hose. I guess after reading all the similar complaints, we are going to cut our loss and go with a different washer. Sure didn't expect to buy a new one again this soon.

I installed a 24 Kenmore ULTRA WASH Dishwasher in December 2012 and have had poor performance issues ever since the installed for 19 months of operation. I have been a Sears customer for my home appliances for the past 20 years. I will probably never purchase a Sears product again. Performance Summary:

We purchased a new KitchenAid dishwasher from Sears last week. First, on delivery the truck driver drove over our new walkway damaging several pavers and cobble stones. Second, the dishwasher was installed (not by Sears) and started to leak around the pump housing after the second use. The leaks are not at the plumbing connections of the supply or drain line. Third, we called Sears for a repair appointment, only to find out that Sears never scheduled the appointment after I took a day off from work. Fourth, after a couple of hours on phone with Sears customer service and seven people later issues are not resolved to my satisfaction.

My Kenmore Elite dishwasher started to have problems within 3 months, just stopped working. Repair person out three times and told us that we were not alone - common problem with the dishwashers. Three months later and we have a leak, damaged floor, and waiting for new parts. I called and told them we have a lemon and I want a new dishwasher. She told me they would have to come out to my home three to four times within the first three months to receive a new one. Could not believe it, but my husband gets on the phone and next thing you know, we are getting a new dishwasher. Not feeling good about it, I think it will fail too, after reading all the comments. Also, a friend of mine had the same trouble with her Kenmore: pump blew, top rack kept sliding out. Just a bad product all around. Parts and labor added up to over $800.00 under warranty.

Kenmore 665 - Only after a few years the dishwasher's controls are no longer working. The unit is acting as though it is going to just catch on fire. We heard weird sounds coming from it and the controls started sputtering on and off as though there was some kind of major short circuit. I won't call Sears because based on the reviews would be a waste of time. For everyone else save time and money and do it yourself. Repairclinic.com is a good site and can help you save money. Type in the model number, order parts and watch repair videos. I fixed my dryer through this.

Have had the Kenmore dishwasher for 2 1/2 years. The top rack has collapsed twice. The technicians who have come say this is a very common problem with Kenmore dishwashers. Even the person I spoke to on the phone to set up the repair appointment knew exactly what the problem was without much explanation from me... I bought an extended warranty, as it costs about $200.00 every time I need a repair, and the technicians have said this will keep happening, just don't put very many dishes on the top rack. Great, the dishwasher cost about $800.00. It's broken twice and now we can only fully use half of it. What a disappointment.

Our problem Kenmore dishwasher this weekend almost seriously hurt my 2-year-old when the top rack completely fell out and almost landed on top of her! I tried to make it very clear that I hope it doesn't seriously hurt someone before they decide to recall it! I just spent the morning on the phone telling my story to many, I will say, well trained customer service people. I guess I know where the money is spent when you purchase crappy products that fall apart and stop working mysteriously as soon as the warranty is up. I am so unhappy at this point that our year old Kenmore dishwasher - expensive - and two year old chest freezer - that just decided to stop working - will be headed to the dump. Honestly, I was not even looking for much. Just wanted to see if we had a defective dishwasher... It needed a new motor in the first month. Should have been a clue. But I refuse to pay more money for agreements or service calls on a product which has been nothing but trouble... Parts fall off. It doesn't clean. It runs for hours. It's a safety concern. I truly hope that no one else has the same scary situation. I will be pursuing other options to make sure the safety issue is known.

Sears used to be a great company and my family always did business with them. They have gone way downhill. After purchasing a Kenmore dishwasher, the front door was scratched so customer service said to take the door off and bring it back a half hour drive and replace it with another one from there. I wish I would've replaced the entire unit. After only 11 months the electronic control board went out and it is essentially dead now. I called to see if there was anything they could do; at least give a discount on a new control board, but they said it was after the one year warranty. I had a retired technician come look at it who became angry himself at Sears and said it should last a lot longer than that. I emailed Sears but never got a response. I don't know anyone who goes to them anymore.

Purchased this Kenmore Elite 665 model on Black Friday 2011, and it was installed in January. I purchased this at approx 40% off normal retail. Right at a year into owning it, I began finding plastic part pieces in the bottom of the unit. One day, I pulled the top rack out & it fell of the track. I put it back together but it happened again few days later. A call to Sears and I was told only a one year warranty applied & I was past that time. Long story short, a year later, the wheels & track system disintegrated, so to use the rack I have to reach inside without pulling the rack out. Huge disappointment for a $1400 dishwasher!!! In order to repair, I have to purchase a whole new rack & tracks & pay a repair person to install at a cost round $400!!! That's just crazy!!!

Sears has gone downhill for a long time but this will be the last time I will ever send my money with them. On 11-29-13 I purchased a dishwasher and installation was given a date of 12-5-13 between 1-5. The installer never called or arrived. I called Sears 800 install line and was given the complete run around. This was Thurs, Friday no call or show. Called 800 number, same story, Sat. I told them I wanted a new installer and they said I would get a call within 24 hours and here we are on Sunday, same story, no call from Sears and no dishwasher. Never again.

Purchased a Kenmore Elite drawer dishwasher in August 2010. Price approx. $1200. Professionally installed. Within a few months, it started to leak during use. We discovered the circular plastic covers over the air vents inside the dishwasher had deteriorated and water would leak out of the unit as a result. Purchased a package of the covers, as they deteriorated so rapidly, and when the 6th one was placed in the unit, we decided it was time to abandon this model. Floor and some cabinet damage was the result. Repaired all that on my own. Replaced it November 2013 with another brand (Bosch). Is there any class action regarding this Kenmore Elite drawer dishwasher? The model number was 13349. Thank you.

I am having a problem with my stainless steel Kenmore Elite dishwasher buttons falling off. The pots and pans button that we rarely use started falling off when the dishwasher was 2 years old. Now the heated dry button falling off and the turbo zone button has just started lifting off. I glued the pots and pans button back on with superglue - I plan to do the same with the other two. I am disappointed that Sears has not offered to provide free or discounted replacement panels on what appears to be a defect in design. Will post to other web sites to warn others. If Sears takes care of my problem then I will also post to that info as well as I want to be fair to Sears. Model: 665.13113K701 / Serial #: FY0314271

I have been attempting to be compensated for damage to my family room carpeting, bamboo kitchen floor, underlayment and subfloor, mold mitigation, repair to cabinet surrounding the dishwasher. In November 2012, my dishwasher sprang a leak and flooded my kitchen. However, I was unaware of the problem until my floating bamboo floor started warping and my cabinets had water stains and water was in the cabinet next to my dishwasher. I had a Sears repairman come in and repair the dishwasher. At the time, he told me that the damage would be covered by my extended warranty. Since he told me that I didn't put in a claim to my Nationwide Insurance. However, based on a request made by Whirlpool to have my home owner's insurance evaluate the amount of damage done from the flooding.

Sears has gone downhill. It no longer believes in providing customer service and following through on commitments. It will do anything to make a sale, but then treats the customer like dirt after the cash register has rung. Sears broke several promises, and then refused to make a prompt refund. I bought a Kenmore Elite 12783 dishwasher from Sears and paid them to deliver and install it. The installation date, which was five days after the sale, was printed on the receipt. The day before the scheduled installation, the company Sears had contracted with to do the job called and said it was booked for my scheduled day and would have to do it another time.

After reading so many comments about Sears and Kenmore, I just had to add my own. A friend gave me an old, but never installed or used, Kenmore dishwasher. The front trim was slightly damaged so I went to the Sears/Kenmore parts website to purchase some new trim. WOW! $22.00 for a 3-inch piece of thin aluminum trim and more than $5.00 for a screw...all this plus shipping. It looks just fine with the slight ding in the trim. What a scam!

I bought a Kenmore ultra wash dishwasher just over a year ago, on the theory it was a good, reliable brand. I also purchased an expensive extended warranty, just in case. Dishwasher broke down after a year's moderate use. Since then, I have been on the phone daily, trying to get service. It's always a runaround, always excuses why things can't be done quickly. I had two visits from a "repair man" - both times he was sent out without the correct part. The part is now on order and might be in a week from now... or might not. I will never, ever buy Kenmore again. Here's a laugh: on the bottom of the "extended service" agreement is printed: "Quality, Value, Service, Trust" - none of which applied to Kenmore - in fact, exactly the reverse applies. How to destroy a brand, one consumer at a time!

Very similar to others' experiences - Our dishwasher broke after only 3 years. Their phone protocol is awful - people clearly reading from a script with no ability to deviate from it. Even as I'm angrily telling them I don't want to hear about service plans, they read on with a pitch for a new service plan. The guy who came to fix it said what was wrong with ours was a common problem with that brand and they've since fixed it. If that is the case, why didn't we get a letter from Sears about fixing it for us (like a recall)? A company with this approach to customers should not survive.

The dishwasher was purchased on the 11th and was supposed to be delivered on the 17th. I called the local store to see what their delivery time is; they said it won't be here until the 24th. I asked what I should do and was there any work-around. The store person said I needed to wash the dishes by hand. I called Sears Customer Service to complain. I got a very rude young woman who hung up on me. I can't believe how terrible their customer service is. Money is tight, and they are losing customers. I know why! I called back, and a nice supervisor is checking to help me and (hopefully) call me back. If they are not going to be able to deliver, pick a real date.

We've been loyal Sears customers for decades, but we'll never buy another Sears appliance again! Our Kenmore Elite dishwasher was supposed to be top of the line, but we've had 6 major issues with it in under 3 years. Now, the sani-rinse/heated dry cycle is broken again. We called Sears in hopes that they would want to keep a long term customer happy and replace this lemon, but got transferred to 5 different customer service people, most of them trying to sell me an extended warranty. I told them I had no intention of giving Sears another penny if they weren't willing to stand behind their product. I was told there was nothing they could do since the 1 year warranty was over, even though the problem the dishwasher is having is the same repeat issue that was fixed the first year.

I bought Kenmore Elite dishwasher in May 2011 costing over $1000 including install. From the very beginning, this was giving us problems with stopping with suds, etc. I had to clean it with Lime-A-Way a couple of times, and change the soap, etc. In May 2013, it caught fire. Since warranty was only for a year, I ended up paying Sears service money to come and have a look at it. The serviceman said that the control board is burnt and its connector (harness) is all burnt. Replacing would cost $450, since he will not know what else is not working due to burnt control board. He said that we are better off buying a new one. My older Jenn-Air worked for 11 years. I would not consider another Kenmore again. Since I was told that these are made by Whirlpool, I am now hesitant to replace my 13-year-old water heaters with Whirlpool water heaters as well.

I bought a whole suite of appliances from Sears. The dishwasher quit after 3 months. I called for repair service and was told they were 5 weeks out for my area. They did send the part they thought was the problem, and it arrived promptly. I called again to try and expedite the repair but was stonewalled at every turn. There is no physical way to talk to somebody from Sears that I could find. Call center agents with varying English, lengthy wait times and shuffling from one agent to another. I was promised return calls which never happened.

We purchased a Sears Kenmore Elite dishwasher in March 2012 and also purchased an extended warranty. The dishwasher stopped working in Dec. 2012. A Sears Home Services technician diagnosed the problem as water pump failure. The pump had been leaking for an unknown amount of time causing extensive water damage under the floor, cabinet bases and into the crawlspace under the house, etc. A Sears technician repaired the water pump and mentioned that it was a common problem with the water pumps in that model. The dishwasher including the water pump was manufactured by Whirlpool Corp. For our damage claim, Whirlpool Corp. legal dept. had several requests, including that we obtain two independent estimates for the damage.

Kenmore elite dishwasher - I discovered water leaking in my basement under my kitchen where the dishwasher is (water damage, yes). I checked out the dishwasher and removed the faulty part (IBC 7801 W10056349) which is mostly made of nylon. A nylon shaft part of this unit spins within a rubber-like seal. Over time, the seal wears a groove in the nylon causing the leak. No matter how many times this part is replaced, it will happen every time. Sears and the people who manufacture for them must know this. They sell this dishwasher knowing that it will leak and cause water damage. And to think I bought the Elite model because they say it was their best.

We bought a new dishwasher through Sears.com. It was a Kenmore dishwasher that they did not have in stock at our local store. We installed it and it did not work from the start. It would wash dishes, but would not dry completely and there was never any steam or heat in the dishwasher. I called customer service who ordered a thermostat for it and a tech came out 10 days later! The tech said there was a problem in the control board or wiring harness and since we only had it a couple of weeks, we should just get a replacement. He was on the phone with Sears himself for over an hour trying to get us a replacement.

In October 2012, I purchased a new dishwasher from Sears and paid Sears for delivery and installation. During installation, the Sears installer damaged my new kitchen floor with two ragged gouges caused while pushing the dishwasher into the cabinet space. I now find out that Sears will not be responsible for the damages. They want me to get the Sears installer's insurance company to pay for damages. They also suggested to use my homeowners insurance. Hopefully, my problems caused by Sears will help other consumers in the future on their decisions on buying new appliances.

I originally purchased a Samsung dishwasher to match the refrigerator purchased at the same time from Sears last year; it was the President's Day Sale. We paid for delivery and installation, so that if there were any problems, Sears, being the big company with a good name (so I thought), would be held liable. Having said that, the installer (which I now learned, is a 1-man operation, with one helper, one rickety van and his wife answering and making rude calls for his personal business) is Independent Appliance Inc., Richard Savasta (President, VP, and with only one employee, public knowledge, and Corporate Sears should be aware since it is a lawsuit just waiting) and is the only subcontractor for Sears for dishwasher installation, for Staten Island, NY (which I find impossible to believe, especially since Hurricane Sandy).

With all due respect, I live by myself so the unit is used at most twice a week. I had the Sears technician out today. Forty five minutes after the 4-hour window, only to find out the control panel is defective. The repair cost approximately $550.00, which is more than the actual cost. I can't believe that Sears sells such defective merchandise. I will never purchase a product from them again! Delivery costs, installation costs and permit costs - Home Depot will deliver and install for free!

We purchased a Kenmore Ultrawash QuietGuard Deluxe from Sears in July 2008. I talked my husband into spending a little more for this brand/model because it was top rated by Consumer Reports. After this experience, I will never be allowed to pick out an appliance again! We paid Sears to do the installation. From the start, the dishwasher has performed poorly. Sears replaced the unit after a month or so because the rinse aid dispenser wasn't working and the dishes weren't getting cleaned. New unit corrected the problem with the rinse aid dispenser, but we discovered that unless we thoroughly rinsed the dishes before washing them, we were pulling out dirty dishes even after the 2 1/2 - 3 hours wash cycle. I decided Consumer Reports had missed the mark on this one, and we'd just have to make do. (Even with the required pre-rinsing, it was still easier and faster than hand washing dishes.)

We purchased a Kenmore Elite dishwasher one year ago. To date, we have had 4 service calls. The control board, drain pump, drain hose, and door gasket have all been replaced. In 3 of the 4 instances, parts had to be ordered. The last technician suggested I use "Scotch tape" to patch the door gasket. I upgraded his suggested repair and used red vinyl electrician's tape to serve as a reminder that I should refrain from ever purchasing appliances from Sears.