Sears Dishwashers Reviews

No call came so I called Sears back and was told that I had to schedule an appointment with a technician to verify the dishwasher wouldn't work before they could exchange it. If I didn't want to do that, I would be charged a restocking fee. If I had been told that 2 days ago, I might have it resolved by now, but I'm back waiting with a dishwasher that doesn't work. No wonder Sears is in trouble. They don't seem to care about customers.

When I worked my way up the Sears bureaucracy, they refused to refund any of the repair despite the fact their repairman was at fault and completely missed the cause of the problem. Long story short, we will never use Sears repair again and will use an independent repair person once our appliance is out of warranty. To be fair, we've used Kenmore appliances and have never had many issues with either the appliance or inevitable repairs but their total disregard and lack of accountability in this particular case lost our business for good.

Folks at Sedgwick sent a letter of regret for what happened and requested two estimates for getting the damaged floor, etc. repaired. After this was done, the Sedgwick person then said she didn't yet have the faulty part to determine whether Sears was liable or the manufacturer of the installation kit. She said it could take up to two months to determine liability before we received the okay to go ahead with repairs. Now, I have put things in the hands of my home insurer to address the issue with Sears and their insurance company, Sedgwick CMS. In frustration, I had also contacted Sears Customer Solutions, but they said that they had no information about my issue and that I would have to contact the installer to get him to send the faulty hose connection to Sedgwick.

This is extremely horrible customer service. If I get no resolve from the contacts of my insurance agent, I will seek legal advice and follow through on the process. I should not have to wade through all these hoops when the problem is so clear. I dealt with Sears in my purchase and installation. They should take care of covering the cost of repairs to my room in a timely manner and then recoup from whatever other parties were involved and/or liable. Why should Sears Customer Solutions ask me to call someone at Sears? Isn't that the job they should be doing? I certainly won't be buying anything else from Sears and will also let my friends know how horrible Sears and their insurance company, Sedgwick, is in resolving customers' problems in a timely fashion.

Now, we have several rooms in a mess along with the emotional anxiety experienced from a big company taking advantage of an individual consumer. I am extremely disappointed with the horribly poor and uncaring service from Sears and their insurance company, Sedgwick.

A gentleman came out. He ordered two parts, came back and installed it, but to my surprise the dishwasher still had the initial issue. I go very busy at work and began to get very frustrated. When I had a spare moment and called them back in regards to the same issue, I was told that my warranty had expired and that I should consider purchasing an extended warranty. Funds were very tight, and I could not afford it. Therefore, the dishwasher remained in my kitchen just taking up space. Last month the microwave and the oven just decided they had enough.

They cut off in the process of me using them and I was unable to revive them. Now it has been approximately 5 years since purchasing the appliances. I don't think it is co-incidental that their appliances last an average of five years since that is the length of the extended warranty they are so eager to offer to cover their inferior products. I think this whole appliance affair is a scheme and I would like Sears to replace the three appliances that are either not working as it should or doesn't work at all. The refrigerator is the only appliance that still has life. I bought this a few months subsequent to purchasing the other three appliances; hence the reason it is still working. It hasn’t reached that 5-year limit yet. I think this whole thing is a scheme. I think Sears knows that the LG and Samsung made products that they pass off as Kenmore Elite are inferior. Soon my entire kitchen would be useless due to the fact that I would not have any working appliances left. Help! Help! I would like to get this this resolved.

I contacted Sears to ask for an urgent replacement, but was left on hold for 45 minutes, being passed from department to department. We were told our order had been cancelled, even though we had not requested this. We were eventually told that we would have to go back to the store to re-order the dishwasher. When my husband returned to the store, he had to push to speak to a manager in order to get some sort of response. They offered us a $60 discount on the installation, and arranged it for Saturday, 12/10. We were told we would get a call the day before to confirm our installation, but heard nothing. At 2 pm on 12/10, we called the installation company. We were told they had left a message (which we never got) to tell us their truck broke down. We were told they would reschedule our installation, and call us back on Monday.

On the surface that seemed fine, what has transpired since is a customer service nightmare. I have talked to 12 different people in 5 different departments and all of them have passed the buck from one area to the other saying it's their problem. No one wants to help me at all at Sears. In fact, all the want me to do is take a 50 dollar gift card and go away and yet, I would still have dishwasher that was installed incorrectly by Sears and my own headache to deal with all because they hired a subcontractor to do the work. Please, please have an installer come back and fix my dishwasher.

When I called 8 days after installation, I was promised that a repairman/installer will be at my house by 10:30am Monday & he will call before he arrives. No call & no show by 11:30am. What's the matter with Sears? I've been screwed again by Sears. Now I'll go ahead & post all my complaints on Twitter & on Facebook for all to see!

Sears is the worst & all consumers need to know about the awful products & bad service. This is the 2nd terrible experience I've had w/ Sears. This is inexcusable & I will go to small claims court for lost wages.

We ordered a Bosch dishwasher from Sears with maintenance home service and installation on August 16 (approximately the same price as the Elite) and determined that Sears would issue credit for the returned Kenmore Elite Dishwasher. Ten days have elapsed and Sears has been unable to issue credit for the returned Elite Dishwasher. They claimed that the Elite Dishwasher was returned and verified but they will not issue a credit to my credit card. I continue to have payment for two dishwashers on my credit card.

We bought a dishwasher from Sears outlet in February of this year. They sold us a unit that was not working properly. After several calls, follow up and BS, they agreed after 3 months to replace it with a brand new one.

They ship the brand new one without a working front and it has been sitting in my garage for 2 additional months with promises of getting it up and running. But the part is on back order. I called asking for a different dishwasher and now they ignore my calls.

My poor wife with 3 children does not have a dishwasher because Sears are a bunch of con artist. To make matters worse, they took my money for full payment in March and have not even given that back. So they have our money and we have no dishwasher. Don't buy from them and please pass this on.

This isn't service; this is non-service. What it tells me is that either they don't have enough service technicians or all of their machines are falling apart. I trusted them to do their job, and they lied. I won't trust them again.

On Oct 2, 2010, two men arrived, removed and hauled off the old dishwasher and stated that they were not licensed plumbers and could not install the new dishwasher, but that it was coming later. Several hours later the plumber and the dishwasher arrived. To install the dishwasher, he had to lift the countertop to get it to roll in the space. During the lifting he snapped a substantial piece of countertop facing off. He stated that he would be in touch with me in a week or so to have someone repair it and he even wrote on the work order that this was broken and would be repaired at no additional cost to me.

Sears customer service told me that this installer is no longer contracted with Sears and that I would have to get 2 bids for repair of the countertop. Of course the counter is 15+ years old and no one can match it. In fact Home Depot and Lowe's said that they do not even do this type of repair because it cannot be matched. They both stated that the only thing to do would be to replace the counter. You can guess that it is very doubtful that Sears is going to pay this to be done. We are still in the process of trying to get at least one bid for repair. Not one follow up phone call from Sears has been made. They do not care about customers or their complaints as long as they made a sale. I do not think there is anything that Sears could do to make me want to purchase another appliance from them.

Well it went out again in July. I went online today and found out there is a recall on the dishwasher from your website. When I called Sears they said our dishwasher is not part of the recall. However, the Whirlpool website says it is under the recall. Who is telling me the truth? I now have an appointment for Sears to come to my home to service the dishwasher. My husband or I will be calling Whirlpool Consumer Experience Center on Monday, Dec. 13, 2010, to see what they have to say.

Buyer beware, the sales reps won't tell you what happened to me and many others out there. The original purchase price for this dishwasher was $700 and just over 1 year later an additional $300. So, that cost me $1000 plus taxes! I could have bought 2 mid-range dishwashers for this price!

I immediately contacted Sears who referred me to their 3rd party claims service who later determined it was a manufacturer defect (Whirlpool). From this point up until now, I have placed nearly 40 calls and dealt with 12 different people (some of which never responded back to me). And I am no further than I was 2 weeks ago from when this was first reported. I took the initiative to have a contractor do an estimate (around $10k). All the while I have been thrown through a complete circus of events and false promises. We have a newborn (6 week old baby) and cats. And the fact we have toxic mold in our house does not seem to concern anyone between Sears/Whirlpool.

There is no doubt I will be displaced for up to 3 weeks while construction occurs (whenever that may be). But meanwhile, I am held hostage in a house full of mold while my child is at risk. I have made this abundantly clear to both companies that I need to get out of there ASAP. However, all I receive is a bunch of apologies and regurgitated policy. Most recently, I have been in touch with corporate Sears. I was told that all they can do is leave messages for the same person who has neglected to get back to me. They also refused to allow me to speak to anyone else up their company chain.

All I have been pleading for is some pro-active action, knowing I will be living elsewhere anytime now. But just get me out of this environment now! Bottom line is that Sears's claim process is a complete joke and a failure. And as soon as they can pin liability on someone else, they stop caring about the customer. The only thing I ever did wrong in this was buy a dishwasher from them.

Ok, so a new installer was rescheduled for Saturday, October 30, 2010 and guess what? The dishwasher was installed incorrectly. This is an expensive Bosch dishwasher with the controls on top of the door. The installer did not know this, and the dishwasher is now sticking out of the cabinet two inches on the top and an one and one-half inch on the bottom, so now it is not perpendicular to the floor and it sticks out beyond the counter top.

This dishwasher was supposed to be installed flush with the wood cabinets. Also, the installer slightly damaged my cabinets when it was installed. So, I called the Sears installer and they apologized and never received another call. I called Sears Service and they said that they would get back to me between 24 and 48 hours, and guess what no call back.

I am now in Sear's ** and just want them to take the dishwasher back. Also, I was going to reset the dishwasher, and guess what again, the Sear's installer broke the tabs off on the top of the dishwasher, so now it can't be reset in the cabinet. I have wasted volumes of time in trying to get the dishwasher fixed and now just want it out of the house. I cannot believe that Sears allows such bad service. I will never set foot in a Sears store again.

I called Sears, told them the problem and they confirmed it had been recalled and they would send out a repairman and he would either fix it or it would be replaced. On Friday, I took off work to meet the repairman and he never showed. I called Sears back and they told me they would have someone come on Saturday and that appointment could not be canceled or rescheduled. On Saturday, I waited and I received a call from the repairman and he told me he was an hour away and would be there shortly. 10 minutes later, he called me back and said he could not come, that a different repairman would be in contact with me. About an hour later ,the second repairman called and I gave him directions and 30 minutes later his dispatcher called and said a repairman would not be able to come out and today and they would have to reschedule for the following week.

At this point, I rescheduled my life twice for a total of 10 hours and have wasted over 6 hours on the phone discussing this with just about everyone at Sears repair and customer relations. They rescheduled for Tuesday and the repairman showed up and spent about 5 minutes looking at the dishwasher and wrote a report saying that the dishwasher fire was due to the recall issue.

The next day I called Sears as instructed and they said it had been referred to lost control to call back the next day. The next day, we called lost control and they had no idea why the case was referred to them and told us to call Sears customer relations back. We spent another 3 hours talking to just about everyone at Sears and they told us we need to talk to GE. My dishwasher is a Kenmore and was sold by Sears.

If GE manufactured the dishwasher for Sears, then that is Sears deal. I expect Sears to stand behind the products they sell and market. Right now I have no idea what Sears is going to do. I think I deserve better service and support from a company I have been doing business with for over 28 years.They should realize that this fire could have cost me and my family our life and our home. Thankfully the fire was contained inside the dishwasher so only a few dishes were ruined along with the dishwasher itself. I am very disappointed with Sears and the fact they have lost the ability to provide value and support for their customers. Shame on Sears!

Within the first two months, the soap drawer broke. It was disappointing but it wasn't worth complaining since we use the little packets and can just throw them into the bottom of the dishwasher.

At a year and three months, the door stopped staying closed during the cleaning / drying cycles. My husband called and was told it was no longer under warranty and a service visit would cost between 75 and 125 dollars. Since I am currently unemployed, we chose to limp along securing the door with a chair to allow the dishwasher to function.

At a year and six months, the dishwasher began to make an awful noise and we knew we no longer had a choice on placing a service call. When my husband called, he was offered a one year service agreement for $220.00. The repairman came out and was able to fix the noise by cleaning out something (our machine is supposed to have a small garbage disposal function). He indicated that he didn't have the parts for the repairs.

Parts were ordered and the follow-up appointment was scheduled for September 30th within a four hour window. Somebody called from the repair center a couple of days before the scheduled appoint and asked if we'd received the parts. My husband told them we hadn't and they said they would track them down.

On September 30th, I waited at the house until the four hour window was closed and then called the Sears Repair Center. They told me they had cancelled the repair because the parts were back-ordered. That was the first I'd heard of the back-order and I was told at that time that the parts were not due in until December. I was also told that the part that was available would be held until the back-ordered part came in. The service center representative also told me that if the parts were not available within 21 days, Sears would issue a credit of up to $500.00 for a new washer (my understanding was that they recognized the inconvenience of being without a machine that's under a service agreement)

Lastly, I was told how sorry Sears was that the repairman had not explained the process to us. The following week, my daughter received a call asking if we had received the parts. She said no, not realizing we had gotten them. She asked if she could get an update on the back-order. The Sears rep said no and hung up.

I asked my daughter to call back the following day to correct the status on the parts which she did. Sears left a message on the answering machine indicating that they needed to reschedule an appointment for the repairs. When I called, they wanted to schedule on a weekday which I am unable to commit to. I had already spent one weekday at home and no longer had the luxury to stay at the house. I made it clear that I required Saturday service. They scheduled the appointment for Saturday, October 23, 2010 between 9 and 1.

I received a reminder/confirmation call on the answering machine on the 22nd of October. I stayed at the house and was available through the morning of October 23, 2010 and finally called the Repair Center around 12:50 pm as I had heard nothing from any member of the Sears staff. The automated message told me that my appointment was scheduled for Thursday, October 29th. (Had I not called, I would have had no knowledge of that appointment. )

I went through the voice prompts to speak with a live person. She told me the repair person had called out sick (after a five minute hold time) but I could be rescheduled for Tuesday. I told her I was not available during weekdays and I needed a Saturday appointment. She placed me on another five minute hold and returned with the information that the first Saturday appointment was November 28th.

I had asked repeatedly for a customer service contact number and was told there was no customer service. Finally I asked to speak with her supervisor. She verified that I wanted to speak with her supervisor and placed me on hold (another five minute wait). She came back on the line and told me she would transfer me now. I waited on hold for 30 minutes for the supervisor and was finally disconnected. (I had tried calling on my cell phone to see if there was some problem but was put on hold for a supervisor that way also.)

It was obvious that there was no one to speak with via the phone service center so I went to the nearest Sears. The manager I spoke with was caring and genuine. She listened as I went through this litany and, ultimately, called the group responsible for resolving this type of situation. The outcome is that unless I'm willing to take a Tuesday or Thursday appointment, I need to wait until November 20th. The information I received on the voucher for replacement was incorrect.

There are no accommodations that Sears can make even though I've already committed a day and half and have little confidence in the repair process arriving even if I do commit to more time waiting for the repairman. The Sear's Store Manager did offer a $50.00 gift certificate even though I told her that we would not shop at Sears again. It was thoughtful of her and we will pass it on to someone in need.

I spoke with Sears headquarters Customer Service. I found their number on the Better Business Bureau site. Upon asking, I was told that the service component was indeed outsourced. I was also told that when I asked for a number for customer service, it should have been provided. I expressed my concern with the quality of both the equipment and the service. The young man was understanding. We mutually agreed that there was nothing to be done but he would voice my concerns with the groups that make service decisions.

I was called again on the 25th in the evening with a reminder of my service which was scheduled for the next day, a Tuesday. I had not arranged this appointment but I decided that if I was home when the repairman showed up it would at least be done.

The service man appeared at 8:15 am. He went right to work and by nine, the new parts were installed. He told me I could just run the rest of my load through. I did ask about the start button which seems to be cut and he said there was nothing to be done until the whole panel stopped functioning. Our service plan doesn't cover cosmetics. I guess that is to ensure that people continue to pay the $220 for the yearly service plan!

He walked out the door and I pushed the start button. The machine started and almost immediately went to the flashing green light that started this whole mess. Originally we were told it was a latch problem. Since that's brand new, I don't have any idea what's causing it. I ran outside to stop the repair man and he was just pulling away. I immediately called the service department and they said they would send a message for the repair person to call me. I called back when I didn't receive a call and was told that they hadn't sent him a message to call; they'd sent a message to come back but now they would send a message to call. It's been 50 minutes.

I'm back on with Consumer Solutions. I am truly tired of having to be proactive and pay for the privilege. After an 8 minute hold, I was told that no one can come back today. They have appointments available on Thursday or next Tuesday. The only Saturday appointment is November 20th. I told them I would like them to buy back the machine and was told that they can't do that. I finished by telling them that my husband would have to take care of this. I will no longer let a Sears person in the door!

When I worked for Kmart many years ago, management was anxious that employees recognize the power of Word of Mouth. That being said, I need your management to know that I will do everything in my power to ensure that no other consumer gets this type of poor quality in the equipment they purchase or in the service they receive as a customer.

This history will be lodged with the Better Business Bureau and with Consumer Reports. I will also make every effort to communicate using social networking, the general media, and virally on the internet. If your company is so negligent in your treatment of your customers, it's time that you consider closing your doors! Thank you.

I will never recommend Kitchen Aid nor will I ever purchase another Kitchen Aid product again. We have purchased lower end brand dishwashers for several rental houses that we own and they clean circles around this piece of junk. I should have saved myself some money and bought a cheap model that works!

Someone else came out on 5/6/10 and installed the panel. Dishwasher worked 1 time and then the same problem. Another technician came out on 6/3 and said the new control panel they installed on 5/6 must have been defective. A technician was scheduled to come out on 6/12 between 8 and 12 to install once again.

I received a call on 6/9 to see if I had the part. I informed the caller that I did not. She told me that parts department would call me. They did not. Saturday, 6/12, as I was waiting on a technician, I called at 10:30 to make sure someone is coming. I am told that the part is on back-order until July 3 but that the technician will be at my house next. I asked what he will be doing without the part, and I got no answer other than "Do I want to reschedule?" I asked for a supervisor and got Shelly with no last name. She said I have no options.

If the new part does not come in in 30 days, we will talk about a replacement. At 12:30 (30 minutes past the window), a technician called to tell me he was on his way. I told him there was no part. This will be 4 months without a disHwasher that is under warranty, and I do not have confidence that the second replacement part will work when and if it comes.

I have purchased Sears appliances exclusively for 30 years with very good results. In the last year, I have had 2 horrible experiences. The customer service is so bad. I will never, never walk into a Sears store again after I get this resolved.

He did not tell me that he would charge me $79.00 for that, otherwise I could have done it myself. Besides that, Sears also charged extra $79.00 for installing the A/G which should have been included in the $169.99 that we had paid at the purchasing time. The other $99.00 was charged for a simple electrical work which took Omar 15 minutes to complete. I believe that Sears is overcharging the customers for the installation service. It is a crime to charge $79.00 for simply going to the parking garage and pulling a string which shut off the hot water.

Another complaint I have is that the installer should have given me my choices ahead of time, so I can make informed decision. I thought that I have no choice but let him to install because I already have paid $169.99. The installer should have told me that Sears would charge $79.00 for the hot water shut off. I could have done it myself to avoid this charge. I end up paying $427.00 for the installation instead of $169.99 that I expected. Overall, this is an awful, disturbing experience with Sears. I recommend that nobody should use Sears for anything.

I spoke with a Mike as Joan is now off until Thursday. He took down my credit card number (which was actually my debit card) and said he would refund the money. He called later in the day and said he could only refund $499.97 of the $704.97 and he didn't know where the other $250 was but he would ask Joan on Thursday. I needed my money back. As of this morning, April 28th, no money has been returned to my account. I am out of my $704.94 as of today and can't find anyone to help me.

I asked him to note the damage on his report and he said he didn't have enough space to make that comment on his computer. He replaced the hose but said he thought we needed to have the compression joint on our water supply copper tubing replaced before we ran the dishwasher or it "might leak again." He thought that was the reason the machine leaked to begin with. We said it wasn't the joint that leaked but the hose! The joint has worked fine for twenty years and during the 2 weeks as we waited for the new hose to be installed.

Tomorrow, the appliance installation man is coming to remove the dishwasher from our kitchen. I want it out when the floor replacement comes and there is no need for him to come out to our home again in two weeks to remove it once more. He is replacing the joint but we are still without a dishwasher. (Going on two months). The amount of haggling back and forth with Sears people, repair, sales, phone calls from people I don't know, insurance claims examiners is too much for me. Everyone is saying it's not their responsibility. (Even the Sedgewick CMs examiner said "You know it isn't made by Sears but someone else is to blame.)

I turned the whole affair over to my home insurance company. We are still without a dishwasher and will be until our new floors are installed which will probably be at the beginning of May, going on 3 months. Don't you think we need to be compensated for all the headache and aggravation for our Sears purchase? I know you will pay for the replacement of the floors. My homeowners agent assures me as we have all the defective parts.

I am tempted to write Scott M. at the Sears Holding Group. He recently spoke in Las Vegas to the Marketing and Tech. people and said to contact him if there was ever a problem like this one! What do you have to say for yourself or please forward my remarks Scott. Surely we will get some satisfaction. Physical damages $2,200 to floor, not to mention the headaches and aggravation

Well, that was 2 weeks ago and still no credit. I have called (no one has called me!) and talked to at least 20 different people in multiple departments with no one giving me answers or help. I have been placed on hold for up to 45 minutes only to be disconnected. I have pleaded to speak with a supervisor or someone at a level to help me. I have heard that the dishwasher instead of being treated as an exchange when Sears pick it up; it was treated as haul away. Somehow, this has become my problem and I can’t find help anywhere. I have received lots of, "I'm sure we can help you" and a lot of "thank you for shopping at Sears" and even some "sorry" but no real help and no conversations with anyone that really knows what to say to me.

I have told my story at least 20 different times to 20 different employees of Sears-I do not know what else I can do, the only thing certain right now is I am out the cost of 2 dishwashers. I will never shop at Sears again and if there is ever a class action suit, I will be a part of it. I have had it with phony customer service and faulty product. I can't imagine how they manage to stay in business.

Finally, I spoke to someone who handles installation calls. She said "I'm sorry" (like that helps) and said she would put out a call to a technician. In the meantime, the dishwasher has not even been delivered. I have been kept waiting all day, with the claim that the technicians are all "out" and that there is no way to contact them. This cannot possibly be true. They plan to "compensate" us with a gift card, while we deal with no dishwasher that we ordered and should have been here by now.

The error is clearly theirs. Not only that, it's Friday, so we can't have our dishwasher til Monday. It's not the lack of dishwasher that concerns me, it's that they screwed up the order and also didn't make it clear that requesting service for a particular day might mean you don't get it. If I hadn't called, they would still think the phone number was "wrong."

It cost my mom over $300 to have it fixed. She is older and on a fixed income and I find this type of non-service in Canada criminal. The floored was swelled from the water and may have to be replaced as well and to add insult to injury, Sears does not conduct themselves in a customer friendly manner.

I made an appointment, and a serviceman came to my home. He had no idea what my problem was, because all his work order had said was "Dishwasher Repair." The part now has to be ordered and will arrive, hopefully, in 7 to 10 days. The Sears Kenmore products are good, but their service sucks! How about employing Americans in America to handle your calls, Sears? I have sworn off future Sears purchases and will certainly pass my experience on to anyone who will listen.

Approximately 10 days later, UPS brought the panel to my house (surprise). Then I called again to make a service appointment. I had more communication problems (with the system, not the personnel). I got an appointment for 2-17-10 between 1PM and 5PM. He called at 1:15 and said it would be approximately 45 minutes to arrive. I have no problem with that. The complaints I have are: First, with the auto-phone system at Sears. Second problem is that I had to sit and wait for the call (expected at 12:30PM) so they could make sure someone's home when they arrive. I am wondering why the 2 1/2 hours (12:30 to 3:00) of my time doesn't count for anything? Why isn't my time as valuable as Sears service and personnel? I think customers deserve and should receive much better consideration than what I received.

I asked to refund this $169.99 but Sears online department refused and I repeat nobody explained that I have to pay this amount of money for just drop off and hooking up. Is this acceptable? The result is that I have paid extra $200 for installation.

This makes me wonder what is going on. Sears can't seem to repair our washer. The tub is under warranty! Now we are in the process of getting a new dishwasher with a $100 deduction. Is this a ploy to get us to spend more money? I am not happy and do not wish to get a new product, but haven't been able to get any help to get the old one repaired. Has anyone else had a similar problem with the stainless steel tub?

I have had to take several days off work to wait for repairmen who only say they will be there between 0800-1600h. I've had many lost wages and money due to the fact we cannot cook at home so we have to eat out frequently since the oven and stove have not been repaired in well over a month. I cannot provide Christmas for my family! The mental toll of dealing with Sears Canada has been excruciatingly difficult. As a professional, I strive to "do the right thing" morally.

Sears Canada needs to work on their moral obligation to society and the consumer and admit when they have made mistakes. Sears Canada attempts to take advantage of the consumer. My story spans a 2-year period with great frustrations.

I phoned Sears immediately when I noticed this problem and was told that they could get a plumber to my home in the next 2 weeks! I hired my own. I asked Sears to send someone out to look at my floor. I'm still waiting. I have phoned, emailed and faxed. I now am talking to some insurance adjustor (Gallager/Basset), whose main function is to decline my claim.

Thank God we were up. Front panel started burning up, filling kitchen up with smoke, so now whole house stinks like burned electrical. Right at Thanksgiving too. Now we have to buy another one. We have 21 people coming. Thanks for nothing sears.

After all those commercials about being able to put dishes in without pre-rinsing was a joke! Forget about putting anything with rice or oatmeal still attached. It bungs up the drain tube and it takes me a day to get it open again. Recently, I have had issues with the tube that feeds the water to the top rack. The entire thing does not get water! The bottom arm is the only one that sprays. Now I am worried that the pump assembly is messed up and that costs (without labor) almost as much as a new machine! This is the worst dishwasher I have ever used. It is not worth the $ spent and spent.

Needless to say, at this point, I was getting angry. I now had to go another 2-3 weeks without my dishwasher. I called Sears to explain that it was a long time for me to go without it, but I only encountered rude unhelpful reps, and could not at anytime get a manager on the phone. I was forced to wait 2 and a half weeks for the first appointment they could fit me in to. I work all week days, and they, apparently, do not make repairs on Saturdays when most normal people are home and not working. So, I then had to take the day off work with no pay (cost about $275-$500) to wait all day for a repair person.

I got a call the night before from Sears to make sure I would be home and I said I would. I then called back in the morning to make sure they were going to be here. They said they would. But about 3 o'clock in the afternoon, I got a call telling me that they had to reschedule. I told the person that this is not possible since I cannot take another day off work and now I have to go even longer without my dishwasher. The person was very rude and could not have cared less. I asked to speak to a manager and was then thrown through a loop for over an hour before getting a supposedly manager on the phone who was as unwilling to help me out and put me through another loop.

I am writing this email because I have no idea how to get my dishwasher fixed and I want some awareness of the bad customer service from Sears' side. Can anybody help me?

Then, she took off another four hours and waited for them to come and install the parts. Then, the dishwasher went out again because of something like a capacitor. It worked three days and died again. So now I’ve taken off four hours. Well, more than that as your person is late and has the unmitigated gall not to give me a courtesy call. That is more than 16 hours of lost time. I called your service number 45 minutes ago and was told the service person would be contacted and would be told to call me. Note that I said 45 minutes ago. The phone isn’t ringing, David. Are you able to take 16 hours away from your job to have something fixed four times?

I expect Sears to find some way of compensating us for this, even if I have to file a small claim in the local district court to make you people appear on your time. Hells bells, man, for the service calls alone you could have replaced this damned thing.

We did call. They agreed that the dishwasher had been short-lived beyond reasonable expectations and offered us $100 off on labor and $100 on parts. We scheduled their repairman with that agreement in mind. They assigned a case number to the complaint.

When the repairman came on June 2, 2009, he agreed that a new motor was needed and gave us an estimate which included one, at almost twice the price it could have been obtained on the internet. The total estimate was $499.04. We declined and paid the service charge of $73.83 labor for the estimate. We then called Sears One Source to get our reimbursement for this charge and we’re refused. They reneged on their offer, they said, because we had not bought parts and had the dishwasher repaired by them. We're now out $73.83. At no time did they ever say we had to buy parts to get labor reimbursed.

After calling 1-800-4myhome, they sent the same technician to my home again. He told me the same thing. I called Sears again and asked to speak to someone who understood English. They transferred me to another CSR. After explaining my dilemma, she dispatched a different technician. On February 5, a technician came out and confirmed the valve was bad and caused the leak. He ordered a valve and replaced the valve on Feb. 12, 2009. I was inconvenienced throughout the holidays. Ms. ** from Sears told me to mail the valve to Whirlpool at 211 Hilltop RD, Maildrop 2113, St. Joseph, MI 49085. I have been communicating with Doug ** of Sedgwick Claims Management. I have spoken with him four times since January 29, 2009. Each time we speak about the claim **, he advises me to call back in two weeks. On April 29, 2009, he told me that the part was sent to Italy to be examined and that I should call back in three weeks. His number is 616-784-4742. I have since received a notice to renew my Master Protection Agreement that will expire on 6/26/09. I do not know what to do at this point.

We contacted Sears and was told the installer would contact us within 24 hours. We did not receive a return call from the installer, so I paged him. He then contacted us and explained that he does not screw into granite and Sears was informed of this. He wanted to come back out to the house and re-attempt to glue it. I was upset at his response and told him the glue/adhesive is not going to hold. Both myself and my husband attempted to get this resolved by contacting Sears directly and made numerous phone contacts. I was told it will be forwarded to the resolution area. After a few days and no contact, we called Sears back and was told that a manager will contact us.

One week later, no response. I filed a complaint with the Better Business Bureau. I received a message from a representative from Sears/BBB on my cell phone and attempted to return contact with Stacy, but she was not available. I left a message with a representative requesting she contact me on my cell phone because it is very difficult to reach me at home. I received a return call from Stacy. She called me back at home and left a voicemail message. Unfortunately, I was not available for the contact. I returned the call, but she was not available. The representative Carlette told me that Stacy attempted to contact me on my cellphone, but I was not available. I have not received any other calls via my cell phone since the first contact.

Carlette then informed me that Stacy spoke with the installer, who stated he attempted to resolve the issue by installing side brackets. I was very upset at this time and informed Carlette that this was not correct; he stated he would only come and reapply adhesive. I feel that the matter will not be handled in a fair and impartial manner, and will be withdrawing my complaint with the Sears/Better Business Bureau and attempt to resolve it through Consumer Affairs. Could someone please contact me via my cell phone ** regarding this matter? Frustrated consumer.

My case is in the hands of Donna in Escalations and although she never called me back, someone else in the department read the notes of our case to me. It said that they don't feel they need to compensate us for the damages. We sent them pictures of the damage, no response. Very poor customer service during the entire process. I was always being shuffled to another department via phone with no way to contact that person again. Sears has lost a loyal customer.

I then went down to Sears and received no help other than to try to sell me a new dishwasher. When the 1-800 number called to see how our repair went I gladly informed them, but all they really cared about was trying to sell us something. So now tonight our top of the line lemon of a Bosch flooded our entire kitchen - thanks, Sears & Bosch! I appreciate your wonderful customer service!!!! A dishwasher should work for more than 3 years.

It soon became clear that the dishwasher was not working right: It would cancel cycles, often with detergent still left in the dispenser, leaving the dishes unclean and wet. The green clean light is flashing 8 times pause 1 time pause etc. When I called the Parts & Repair Service Center, I was told that I needed to let the hot water run prior to starting the dishwasher; otherwise the sensor gets confused. This was obvious nonsense, but I obliged and followed this advice; to no avail.

The second time I was told it happened because I wasn't using Rinse Aid. Again, this was nonsense (the problem had occurred prior to my running out of Rinse Aid), but I refilled the dispenser; to no avail. The third time I called, I stated I was getting frustrated, and I did not want phone advice anymore: I insisted on SEARS sending a repair technician to our home. The representative put the phone down. The fourth time I called, I stated that I was going to file a lawsuit against SEARS if no repair technician was sent to my home: Thereupon, Technician A was dispatched.

Upon arrival he said: "I really have no clue how these modern dishwashers work?" He stated he could only order a new sensor and control board, and replace them. Several days later we received in the mail a generic looking sensor and control board; probably not original parts, but cheap replacement parts. During a second visit to our home, Technician A installed the new sensor and control board. To no avail: the problem persisted. I called the Parts & Repair Center again to schedule another technician visit. I requested a different technician, since Technician A as he himself had stated didn't know what he was doing. I was promised a Senior Technician(?).

Several days later Technician B came to our home. He immediately noticed that our dishwasher wasn't level - the top of the dishwasher protruded 1 in. from under the countertop. He explained that, due to not being level, it wasn't draining properly and triggering the overflow protection float. This made sense. He spent a long time righting the dishwasher; prior to leaving he asked us to call if we had any more problems, but he seemed confident that he had found and corrected the problem.

At first it seemed that way; pretty soon, though, it became clear that the incidents of malfunction were still occurring - less frequently. Instead of having an incomplete cycle and green light blinking 8-1 every other day it now occurs once or twice a week. I called back and asked for another technician visit. I was told to call One-Source: to replace our DW a technician had to confirm it's malfunction (apparently not in the record). I asked for Technician B to come back and asked not to see Technician A again. Yet, Technician A showed up at our house. This time he declared our dishwasher was fine and our water wasn't hot enough (it is 114 F). He left, problem unsolved.

I wrote a letter asking for a replacement dishwasher, installed by proper service technicians, or my money back. Today I received a phone call: A new DW was offered, but my request for different installers could not be granted. I was told we have nothing to do with installation. Also, I was asked to provide my credit card number - which I refused.

Model 665.13722k600, Serial FT4403486, Purchased Feb 2007. This is a serious fire hazard and because of Sears/Kenmore unwillingness to investigate the issue may cause others who are not fortunate at being home to lose their home or life.

We called to have it repaired a month ago. The tech found four broken parts and ordered them. A week later, he called to say the parts were on back order and would be another week or so. We were upset. We called a week later when no one called us. We have since called weekly. No luck. No timelines on getting it fixed. I was told by one rep at the Mesa parts center, Diane, that if we had 4 service calls for 4 parts then it would be lemon but not 4 parts for one call. Others said, nothing we can do. They don't ship parts until all are in and one can't be found.

I'm done with Maytag and Sears. I invested in the warranty because I didn't want to deal with broken appliances and pricey repairs. In a week I'll buy a new one and stick this one on the curb with a sign saying Sears Lied, Maytag Lemon but not after I call and report this breach of contract to every media and blog in existence. I'll also be filing a claim in small claims court and never, every shopping a Sears/Maytag again.

To me when you purchase an appliance of any kind and it don't work any longer then that person should get their money back or a new appliance. They won't even talk to her about exchanging it or repairing and I know from experience that most of the time motors, pumps, etc. are rebuilt ones even though they say new.

Needless to say, this switching from tablets to powder had nothing to do with anything. Still doesn't work. Repairman himself admitted that the machine is a lemon, and that he didn't believe what the manufacturer was saying about powder vs. tablets. Needless to say, he was right. It STILL doesn't work. Sears refuses to replace the unit. They say that they will just keep sending repairmen out, week after week, until 4 parts have been replaced on 4 separate occasions (2 parts on the same day counts as one 1 part).

The repairman, however, has stopped replacing parts as he doesn't feel that there is anything else to replace that would fix the sanitize function. The machine is still under warranty, but apparently that means nothing. I cannot continue to have repairmen come out every week, while I sit home for entire afternoon, and see no progress on resolving the issue. Sanitize cycle is a feature that I really want on the machine, as I have health issues. I am forced to be available every week for an entire afternoon waiting for repairmen who are unable to fix the thing, and have as much as admitted so.

We've never had a return call! I feel that the money we spent on this appliance and the efforts we have used to correct the problem have been unsatisfactory. I feel like we are being dragged along and am fearful that we will reach a point that warranty will no longer cover any service calls and we will continue to have problems. I realize that manufacturers have defect problems and am simply wanting our issue resolved to our satisfaction or a replacement.

The store told us the warehouse made the decision not to send the appliances for delivery. We called everywhere - corporate, delivery, warehouse, the store. Each party blamed the other. Warehouse insist that the decision was the store not them. Store insist it's the warehouse's fault. Corporate wouldn't even take the complaint - kept sending us to online delivery. Which didn't know about the order because we purchased at the store not online. Obviously customer service and making a sale are NOT what SEARS is about. We had to cancel the order and start all over looking for something that can be delivered same day since we have NO APPLIANCES now and food sitting on the counter melting. NEVER BUY SEARS if you want customer service.

When the first Sears guy finally got out here, he said it was part of the motor. He quoted me for the part and labor, part being $112.32 and labor being $193. And the service call he had made cost $69 already. My dishwasher, new, retails for about $300, give or take a little depending on where you buy it. He told me it was his opinion that the washer might not be worth the repair. He gave me the option of going through with it there and then for him to order it and schedule the repair or that I could take my time to think about whether to repair or replace it. He gave me a printout, which I still have, with all the info about the estimate on it, including the name of the part (As I discovered later, the name he gave me didn't exist - SUB MOTOR is what it said. I only found out after calling a few times to a few places that it was the motor/pump assembly that I really needed). He said I could order it myself and it might be cheaper that way, and that I could install it myself really easily or call Sears when I got it and they'd come do it for me. Regardless of who ordered it, the part would come to me and then Sears would come later.

I chose to wait and talk to my husband and do a little research into costs of replacing it. Never did the guy tell me that my rights were basically stripped at the moment I declined his estimate. So it took me about a week or so to decide what to do. I had the help of a family member who knows best how to do this kind of research and we decided to buy the part ourselves and install it ourselves. In comparison pricing, we found that Sears (with shipping fees) was comparable to another site (with only a shipping fee if you wanted 2-day shipping) and the shipment arrival date was about the same, maybe one day off and about $6 different.

I went with Sears b/c they were the cheaper by the $6. I placed my order online on Dec 20 and it said it should arrive on Dec 23. Notice how close this is to Christmas, and I had to entertain both Christmas and the day after. I really needed my washer fixed. But the part didn't arrive until the 29th. And when it came it didn't solve the problem. So I called 18004MYHOME that night and went directly to the parts dept. That's where I met a woman whose name I think was Martha. She was so incredibly rude and unhelpful. She was acting like this was my fault for not taking the technician up on his estimate and told me that I couldn't return it b/c I ordered it myself and opened it. I told her I only ordered it b/c the guy I paid to come out and tell me what's wrong told me to order that.

The DW was still doing the same exact thing as before, as if the new part had no effect whatsoever. She kept asking if I thought the part was defective and I told her, "How was I supposed to know?" I told her I thought the service was defective. I kept asking her who I should talk to about this and she said she didn't know. I told her she works for Sears and ought to know who to direct my call to. Finally I told her to connect me with Service. That guy, David, was much nicer. I knew he couldn't do what I wanted him to do for me but he did express that he understood my frustration and what I was trying to say - which is this: if Sears told me what part to buy, they should be responsible for it if it doesn't fix the problem. It shouldn't matter who ordered the part. I only ordered it b/c the Sears guy told me to.

So now in order to find out if the part is the wrong part or if it is a defective part, I have to wait for more than 2 more weeks for another technician to come back out, and if he installs it then it will cost me another $193. If he finds that the part was the wrong part then apparently I don't get my money back for it and I'd have to order a new one. So a new washer is looking really nice right about now - from another company! But meanwhile, this part, which won't be returned for me, and the lousy service which didn't help me, have cost me close to $200 and I've already found my dishwasher available for $249. All I'm asking for now is for them to take back the part, give me my money back, and let me go on my merry way with a new washer from another brand. All my kitchen appliances are Kenmore and our tools are Craftsman. We've got a lot invested in Sears for them to treat us this way. We won't be dealing with them anymore if this isn't resolved in our favor.

Jessica was very rude and accused me of trying to scam them! She never offered me an option or advise on what to do. After three calls in one day, finally got information to purchase a service agreement for $205 for dishwasher only. No one ever apologized for THEIR employee's error, and it was like pulling teeth to get an answer about what I should do next. Jessica was very rude and even hung up on me!! Bottom line - I called a local repairman to repair my dishwasher for A LOT less than what Sears wanted to charge me. RUDE RUDE RUDE JESSICA!!

Sears has changed their way of doing business. The standard was all parts and labor for one year with the motor five years. I did not buy the extended warranty for dw but for the stove. Sears changed their warranties about three years ago unknown to me. I tried working out some type of settlement but the manager only offered the purchase of new dw for $550.00. Needless to say, I turn down the offer. A dw should last for more than 14 months, especially a high model. You should not be forced to purchase a service contract for a appliance that good for at least five years. I don't have many options. I will not recommending Sears appliances that for sure.

I asked for a new dishwasher. But Sears says there must be at least 3 service calls to my house before they will even consider replacing it. As well as telling me that it is up to their service technician to determine if the unit needs to be replaced, not me. So far, I have had at least four different service technicians come to my house and attempt to repair this dishwasher. And subsequently, each technician blames the previous technician for incorrect procedures and repairs. I tried to call the Sears contractor but they told me to call the service department they don't handle returns. I tried to call the service department, but they told me only the district manager of the contractor can handle authorizing an exchange.

I asked for my money back, but according to every service department member, no one here has that authority? Meanwhile, at least twice a week, I receive a phone call from Sears asking me to purchase a five year warranty! Currently, my wife has to wash the dishes by hand. I have three daughters ages 4, 6, and 8. As of this weekend, one had Bronchitis, the other has scarlet fever, and my oldest had strep throat. My wife does not have time to try to clean the dishes in between 6 hour waits at the emergency room. I told Sears this morning that I have no other option than to go to Home Depot and buy a $300 dishwasher and install it myself. I would love some help if I can get it. Thank you.

I called One Source, case # **. Sept 30 another tech - needed a pump, ordered part. Oct. 4, tech said kit was not complete and I also needed a drain pump. Ordered it... and harness for other pump. Parts came late. Oct 14 tech returned... Harness still not right, he called his manager and then called One Source. They were going to let me know about a replacement... still haven't heard anything. I am not making any more calls. This experience is like having a full time job. To date, with service calls and parts, cost to Sears has been approx $1055. Makes no sense on a machine costing about $300. I thought Sears was an icon. I am very disappointed in the situation. I have spoken to about 25 people since July, some helpful, some VERY nasty. Point is I don't have a working dishwasher.

No damage, just a waterey mess on the kitchen floor.

control panel and parts need to be replaced

A week later I called sears and was told that the installation people couldn't order parts like that, the consumer had to call if there was a problem. Didn't make much sense to me, but whatever. So I reported the problem and they would be glad to mail the part to myself and I could either install the dishwasher myself or make an appointment and pay another $200 installation fee. I told them I would be more than happy to install it myself but I wanted half of the instalation fee returned to me since only half the job was done.

Needless to say I was passed around not only to different departments but to stores in other states and hung up on every time I asked for a manager. It is now September, and I have since recieved the part, fixed the stupid dishwasher myself and had to pay the full installation fee. I will never make another purchase from Sears or a Sears owned company. They were just incredibly rude through the whole ordeal.

Another problem was with the detergent dispenser --the door quite frequently gets stuck and never opens during the cycle and the soap (only powder kind) ends up making a hardened ball of detergent that gets stuck in the dispenser area and is difficult to clean out.

When it broke down, it appeared that water was leaking from the door and the electrical panel wasn't responding. I trouble shooted (using the user guide) but to no avail. Since the two suspected problems were still under warranty, I went on-line to Sears.com. Besides their phone service taking about 30 minutes to get to the right department and being disconnected once (bad customer service, transferred to 3 different departments and no one seemed to know what they were doing except one guy)

But the doozy that was the last straw for me was how Sears handles their repair/warranty problems. Once I was able to schedule my appointment, I was dismayed to learn I had to wait 2 1/2 weeks just to get somebody to come look at it. Since I think the problem is covered by warranty, I'm stuck in waiting for their guy. I sent an e-mail complaining of their service and all I got back was a sorry but that's the way it is.

The worst is, the day the service guy was to come, I receive a phone call saying he called in sick and needed to reschedule the appointment, first available appt. being in 15 days. So it will be over a month before I get service (unless he call in sick again, it could be even longer.) So my experience with Sears/Kenmore is that their dishwashers are unreliable and their service is horrendous. They could care less about their customers once they rope you into buying their product. I will NEVER buy another Kenmore product. It has been a huge waste of time for me and a great, frustrating, disappointing experience.

Luckily the leak did not cause any damage to the floor. It wasn't a drain issue, the water came from the dishwasher door and cleaned up promptly.

None of my plates fit so those cant even be washed. It just seems to be that Kenmore would test this product before putting it on the market and charging $1500 for it when my last dishwasher I bought was less than $400 and it cleaned perfect. I am very disappointed with my dishwasher and I wash all of my dishes by hand. I will never recommend this product to anyone. By the time I realized that the dishwasher was a piece of crap my warranty was over.

I spent extra money on a product that I thought was going to be great. I may have well thrown $1500 out the window.

Within a month of the warranty expiring however, the dishwasher broke down never to run again. The little wheels on the racks had been coming off for months, but the breakdown was the bottom rotating washer stopped moving. We learned that the cost of a repairman visit would be about $200. (As an aside, our brand new washing machine from Sears also leaks--repairman out 3 times: still leaks.)

Just before the dishwasher 1 year warranty expired, we received an offer from Sears to buy an extended warranty for 70% of the price of the original dishwasher. I am never buying another Sears or Maytag product again and feel the folks behind this--or some of them who must be aware of the scheme--should be hauled off to jail for fraud. We were originally going to buy a less expensive (new) dishwasher, but the Sears salesman warned us off it as being unreliable. Too bad he didn't stop us from the purchase we made.

Wasted $380 on dishwasher. Washing machine works but leaks

Well another six weeks goes by and the same error code. This time though when the vent failed to open the heater kept running melting the sprayer arm and all of our plastic cups and Tupperware that was in the washer at the time. Thankfully I was home and noticed a burning smell and shut it off before it caught on fire. This is a serious safety issue. It took over three weeks this time to be repaired. Again the vent was the main cause. The moisture causes the circuit board in the vent to corrode and short out. The appliance repair company informed me that this will continue to fail until Frigidaire addresses the issue. Now four days after the repair all the dishes on the top rack will not come clean. After reading dozens of complaints online about other people having the same issue its obvious this machine has serious design issues.

I have called Frigidaire; they told me it has to happen three times before they will replace it. And then it will be the same model that I have. The one that is destroying my granite and has spent more time broken than not. When I called Sears they told me I had 90 days to exchange it. But it was 90 days from when I purchased it, not 90 days from delivery. So, I would have had to decide to exchange it while it was still in the warehouse. So after spending $6999.93 with Sears they tell me sorry the product we sold you was junk, thank you for all your money. $2899.98 of that was on Frigidaire products (double wall ovens & dishwasher) and none of them will do anything to solve the problem.

I have standing water in the appliance which I can't get out, because it is a built in dishwasher.

Then I asked to talk to a manager in customer service and a loud beeping came over the phone. I tried again and the same thing happened. So I called again and told them I wanted to talk to someone and didn't want to be transfered or put on hold, so they transfered me to fine jewelry and then I was put on hold twice (for 20 minutes total) before a store manager finally came on and got the dishwasher manager to call me back. The only reson I had to call in the first place was that their product was damaged. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN!!!

Called Sears. They could care less that this product was expensive and lasted a little over one year. They have begun to tell me that it is 70.00 just for someone to come here to tell me it is malfunctioning. The last time they sent someone...the person could not speak English.

Unfortunately, the unit was damaged in delivery and did not work properly. I called for service, and waited another week for a technician to come. He informed me that the water pump had been broken in transit (which, according to the technician, is a very common problem with this brand) but was unable to make the repair as the part had to be ordered. This struck me as poor business--if the breakage is common, why wouldn't the repair team have replacement parts on hand?

I ordered the part, waited five days for delivery, and one week after the initial repair visit, awaited the return of the repair man, who unfortunately called to cancel (at the very end of a four-hour window) as he was delayed. I rescheduled the appointment for the following day, the repairman arrived, installed the part (but not before giving himself an alarming electric shock after failing to disconnect the power on the unit prior to installing the part). He verified? that the unit was functioning properly and left. Sadly, it wasn't.

Because the unit was fewer than 90 days old, I qualified to have it replaced. This time, I specifically requested installation, and agreed to the additional charges. I received a computer generated call verifying that the delivery and installation would occur on the agreed-upon date, and then followed up that call by again verifying that the replacement unit would be delivered and installed. I was told that it would. When the delivery people arrived, they refused to remove the faulty unit and install the new one. I telephoned Sears again only to discover that no installation had been requested, and was informed that an additional fee of $140 would be charged for the installation. (Originally, I'd been told that the fee would be $65.) However, again, no one would be available to install the replacement unit for more than a week.

Because the faulty dishwasher had not yet been disconnected, the delivery was not completed at that time (this would now be the fifth afternoon I had taken off from work to deal with this issue). I had to hire a contractor to disconnect the faulty unit (at a charge of $80) and made arrangements for him to return to install the replacement unit when it arrived.

Delivery was rescheduled for Sunday, June 31. The delivery people arrived with an open box, did not remove the unit from the box or inspect it, and took the faulty unit away. My contractor then arrived only to discover that pieces were missing from the replacement unit which rendered it unuseable. However, he was still obliged to charge me for the appointment. I wrote him another check for $80, and called Sears to arrange to have the second unit picked up.

Thus far, a dishwasher that has NEVER worked properly has cost me $618money I can little afford to waste. In addition, I have spent approximately 40 hours of my time either on the phone or awaiting a repair or delivery. As I myself am a contractor, when I don't work, I don't get paid, further causing me financial loss. I am extremely disappointed in both the level of service and the quality of the merchandise I have received from Sears, and seriously doubt I will ever make another purchase from your company.

In calling to try to address the issues I was having, I was disconnected repeatedly, had to repeat my information and the details of the problems over and over again on each phone call, as it appears that each branch of Sears (Sears Oakland, Sears.com, Sears Service Center, and the third-party delivery company) works independently and no continuity of customer information exists between branches. In an unstable economy, one of the most important differentiators a company can offer is excellent customer service. In this regard, Sears is failing miserably.

I called them and I was informed that my submission was ok and they would send me a check in one to four weeks. As I could not locate the original receipt, I was happy I called. What would have happen had I not called is a mystery to me. I have purchased a new refrigerator & dishwasher from Sears in the last 8 m0nths. The rebate on the Fridge came in the form of a credit card worth $50. I had ask for a check. A salesperson at the store also called for me & repeated that I wanted a check. This is the last time I shop at Sears

The refridgerator had a dent in it & that was the reason for the credit!

I am angry and frustrated! I have spent Hours on the phone, and stayed home to wait for technitions on 2 occations already.

I purchased a dishwasher, 3 year warranty and installation; with tax it came to $628.02 Dominick was the manager yesterday evening and all he did was apologize and tell me all his associates were busy, he did not offer to help at all, just ran off to do something else. I purchased the dishwasher and they apologized again, but were not sorry enough to give me some-thing for me waiting that long. I know a discount can be deducted further from the purchase if they were so inclined. I got the paperwork and was told to call for installation, but if I wanted to wait they will call me within 24-48 hours. I do not believe anything now.

I called the number 800- at 2:45 pm PST listened to the IVR and select 5 had to wait again for 10 minutes for someone to answer the phone. The person that answered the phone told me she could send an email to the plumbing company that was going to install my dishwasher. I asked for the phone number of the plumbing company; I called the plumbing company I got another recording telling me the operating hours from 7:00a to 3:00p. I left a message; it was 3:15p PST. What I am upset about is the lack of concern at wasting my time at every point of contact along the way. The proverbial shoulder shrug, what can I do!

I worked at Sears years ago and if I had given that kind of service, I would be fired. I know Sears was purchased by someone else and it is not at all like the old Sears; if you are going to have the name live up to the standard. The only reason I went to Sears is that the service was supposed to be better than Home Depot or Lowes which are both very close and I now know I should have chosen one of the other stores.

I want you to do something about this problem. If you want to keep your customer base happy, I suggest you find away to make me happy. Refund the installations cost or give me an over all discount on my purchase; Sales check # 014781224959 phone number 650-464-0534.

Disappointed customer

Peggy Weeks

Anyhow, we have had problems with pretty much all of our appliances from Sears. The major complaint being with the dishwaher. Keep in mind this was not a cheap dishwasher. We opted to buy a more expensive item, based on quality and features. Since it was installed in February of 2007, there have been 13 service calls to Sears. Some, their techs did not show up for. Some, their techs would be scheduled for 8 - 5 and call at 6 or 7 to say they were still busy and would get out sometime before 9p. This is completely uncalled for.

They have replaced parts and have actually been out to work on the machine 7 times. The dishwasher still does not work properly and, now, Sears states its out of warranty so they won't replace it and they are going to start charging for the service calls. When do you just say enough is enough and hire an attorney to sue Sears? I mean, come on, Sears needs to take responsibility for selling sub-par appliances and just replace the ones that go bad. The money they spend in sending out service techinicians and replacing parts far exceeds the amount it would have cost them to replace the dishwasher. Frustrating telephone calls and idiotic service technicians have made me know that I will NEVER buy another appliance from Sears. You cannot trust them to back up what they sell.

I am still waiting for some kind of resolution from Sears. I have ANOTHER appointment scheduled for this Thursday. If something is not done to fix or replace the dishwasher, my next call is to my attorney.

So after we had the dishwasher installed we used it as that is what one does when they purchase a new dishwasher. I received a call from my dog walker today, May 6th 2008 @ 3:09 PM, and she stated that the dishwasher was running (I put it on the 4 hour delay when I left) and the pipe had burst UNDER the sink that connects the water to the sink and that I had MANY inches of standing water on my brand new hard wood floors. The area under my sink which contains all my cleaning supplies was completely flooded and all the items under their were ruined and could no longer be used. I contacted a plumber and he took a look at it and then informed me that the pipe was put on BACKWARDS and then SLIPPED off from the pressure of the water.

So I have now had to contact a plumber at my own expense to fix something that is BRAND NEW and that SHOULD have been properly installed.

Then I contact customer service department where I spend over an HOUR of MY TIME on the phone being transferred and disconnected a number of times, then after waiting I am informed that the SOONEST a technician can come out to inspect the damage to see who's fault this is will be about 2 weeks. Not until Saturday, the 17th of May. As my husband and I both work and have already taken off an entire afternoon to wait for installation we refuse to take any additional time off, as we did not create this or cause it why should we continue to be inconvenienced? I asked CS person if someone could please come out sooner and they said NO! My frustration is that my home is NEW, I have hardwood floors in my kitchen and in the next 2 weeks they may (and possibly will) warp, develop mold and an odor. I am so frustrated right now. As a customer whether I have bought from Sears for years or only bought one time, I AM A CUSTOMER and I expect to be treated with a little common courteousy and respect.

[The] representative told me, how do they know it was a mistake made by the installer? How do they not know I MADE THE MISTAKE. Well I am not a plumber and if I was, I most certainly would NOT have installed the pipe backwards so that it can leak and then POP OFF spilling gallons of water into my home! And since this was an emergency and I had a plumber arrive ASAP and FIX the issue, how will [they] know that it was NOT a fault of the customer? People want to purchase from companies they can trust and have faith in. AT this time WE DO NOT.

My last dishwasher lasted over 20 years, so I am shocked that this dishwasher burns out after six years. The repairman says that this model often has burnt out heating elements. Sears will pay for labor and $100 towards parts but that still leaves me with a $400 bill after six years. I am appalled.

Finally in the middle of January 2008 the service guy from not sure, no name on truck, showed up, he checked dish washer & said it was in the heater chip in the electrical panel, & they'd have to mail the part here to us. He left. Another week passed & finally got the new part. The service man comes out with in a week, in a Sears truck. He checks the dish washer,with a small computer, & my wife gives him the new part that was mailed to us, he puts it in. He said it was the heater chip & could of caught on fire. I told him I unpluged it, because of what I read on your site. Dish washer worked. April 26,2008, the dish washer starts the same problem, clean light is on & wont stop blinking.

My wife called this morning to tell them of the same problem. She said the man that answered, sounded like some one from India. Hard to understand, & wont be out til May 8, 2008.

So far, nothing, except waiting too long for service men, & new parts seem to not work long. With 5 people living here & 2 working, & my wife has severe Rhumatoid Arthritis & is very painful for her to do dishes. Just wanted to warn others. Thank you for helping.

Two kenmore dishwasher, and A fridge that we paid for $960 on January 2006. The dishwashers had to be thrown away after a year of use, and we are now paying about $400 ( a previous, $130 did not fix the problem, so hopefully a $264 one today will) to fix the fridge. I was wondering if anyone else had similar problems with Kenmore?

Another technician came out that Tuesday and checked out the dishwasher and said he would have to order parts and quoted me $434 for this visit, I of course brought out the fact that I had bought a warranty and that I wasn't going to pay anymore money for parts or services. He told me my warranty wouldn't cover this and left shortly after our conversation. I then called Sears to find out what I just paid $330 for that previous Tuesday. After an hour on the phone and about 8 separate transfers I spoke with someone who told me that my warranty was good and the technician made a mistake. She then gave me the phone number to my repair center in Kansas City, MI. I called them on Wednesday in which they contacted the Tech Manager and about an hour after speaking to them the same service tech called me and said guess what? They changed the rules and now we can get your dishwasher fixed without any further costs. I of course was like fantastic! He then told me that the parts would take 7 days to come in and once I receive them to call and schedule yet ANOTHER repair.

My dishwasher hasn't worked in 3 weeks. I have spent A LOT of time on the phone with Sears which is costing me cell minutes considering that is my only phone. Now I have to wait on parts and make another repair appointment to get my dishwasher fixed, which should have been fixed when the first technician came out a week ago. I am furious at the horrible service that such a respected company like Sears is providing or in this case NOT providing. I simply want my dishwasher fixed NOW free of charge!

There is stagnant water laying in my broken dishwasher which I'm sure is a breeding ground for mold (I am highly allergic) and germs. I have a 15 month old child and hope this is not causing her any health issues like it is causing me.

I have a dishwasher that does not work and a service warranty that means nothing.

3 days later I turned the dishwasher on and about 10 minutes later I smell smoke. I walk into the kitchen and my cabinets are on fire! I manage to put the fire out, and I call Otis, the guy that sold it to me, so he could get a hold of the contractor. He tells me to call the contractor myself because he's with a customer and doesn' have time to deal with my problems. Finally, after weeks and thousands of dollars in repairts, I decide to never go back to Sears again for anything. Not even for clothes and that's a shame because I really like their tools, but I threw those away as I dont want anything to do with Sears or Otis ever again..

I have custom birds-eye and curly maple floors (between $30 to $50 per board foot) that are now water damaged because of this leak. I have had to run fans on the damaged area. I am sick over this.

Sometimes the dishes are not washed and the unit shuts off by itself. This is the second dishwasher I have had from Sears. The first one did not wash the dishes and when they went to replace it, it was already discontinued. I had the item less than a year. This past year I purchased the maintenance agreement. Which now seems to be a waste of time and money as they keep telling me nothing is wrong.

Upon our first use of the dishwasher, the condensate began to leak out of the left top onto our hardwood floor. On December 18, 2000, Sears sent one of their own repairmen who promptly told me that the installers improperly installed the dishwasher. They were supposed to size the cabinet opening so the dishwasher would slide in easily. Tomorrow the buffoons from Appliance Installers are supposed to return to properly install the dishwasher. The people at Appliance Installers rudely asserted that something was wrong with our connection.

Maybe I misunderstood the installation date. Maybe they meant it would be properly installed by November 18, 2001!

Each time (four at last count), the technicians replaced the same little fuse/thermocoupling. Each time the machine stops, we smell something burning.

The technicians think we should have a new machine. Sears is playing hide and seek with us and won't talk to us at all anymore because we had the temerity to file a complaint with Better Business Bureau. We actually had someone at Sears say they had been instructed not to talk to us.

Seems that is the case in all the departments (service etc.). We are now in limbo. BBB is waiting for Sears to resolve, but I rather doubt it. We are waiting for the fuse to blow again.

Well, its a pain in the bumper, but we're also kind of scared of this machine, because this part is in the door (plastic) and is a THERMO-coupling fuse. Also Kenmore-Whirlpool dishwashers were recalled in 1996 for a VERY similar problem by the CPSC.