Sears Home Services Reviews

I don't how anyone can give these folks a 5, 4, or 3 star review. This company is HORRIBLE!! My washing machine would not drain, so I called my home warranty company on June 5th to schedule a repair. They sent the request to Sears Home Services. I was excited when I saw it was going to Sears because I bought the washing machine about 10 years ago from Sears & thought this would be a great fit. I was scheduled for June 9th. First they give you an 8 hour window, which I felt was strange, have never encountered this type of window in all my years, but the technician did show up, looked at my machine and stated he needed to order some parts & the parts would come to my home w/in 3 to 5 days and we rescheduled for June 13th to put the parts in; I was a bit worried the parts would not get here in time, but they did, which was great.

Sears sent a serviceman to my home on 5-28-25 for repair of my oven. They were paid $129 for the diagnostic. I was told to order a control board which was the part needing replacement, F14 code error. I ordered the part, but decided to have someone else replace it (an electrical engineer). In the process of installation, oven still not working with old or new board. Then it was found that the board was never the problem, but the latch that locks the oven door. Engineer showed me the algorithm the repairman followed to end up with advising a new control board. Sears never explored any other options, but just guessed that when all else failed on algorithm, it must just be the board. So, new board, same old problem. No one to call, only AI Samantha or reschedule another repair and pay another fee.

Today was the second time Sears Home Services canceled an appointment they made with me to service my furnace. In each case, they gave me a window of 7:00 a.m.- 8:00 a.m. to 4:00-5:00 p.m. I took the day off from work to be home during these times. They never came, and they sent a text at the end of the window advising me that they would be out at my residence. At no time did anyone from the organization pick up the telephone and call me. Furthermore, I tried to contact them, and there is no way to get to a human to resolve issues such as this. I have never been so frustrated and humiliated that I wasted 2 days sitting around waiting for them to honor an appointment that they set, subject to their availability. I have rarely encountered such poor professionalism, customer service, and sensitivity to taking care of the customer. I don't know how I can ever trust the Sears brand again.

Do not purchase this agreement. Customer service, if you can reach a customer service agent, is awful. I had to try to contact customer service because their AI cannot find basic contact information contained in your service agreement which leaves you at an impasse when trying to set up service for your appliance. I had to google "How to reach a live agent" in order to set up an appointment, to service my stove. I set it up, I thought, only to find out days later when I called, that it was never actually set up at all!!! I set it up again to find out, that even though I have been paying @ $50/month for the service, they're going to charge me another $100 for the service tech, and extraneous other things to fix my stove. I can't wait to cancel this worthless service agreement.

I gave a 1 star because no stars not an option. A repair man came to evaluate my HVAC unit on 5/27/25, he stated that he needed to return with proper freon for unit. Repair man rescheduled for 6/4/25, he was a "no-show"! I received a text to reschedule. I rescheduled for 6/20/25. NO show again, unable to reach Sears home service due to AI computer only. Finally reached a person after 40 minutes and being transferred 3 times. I was told a part was ordered and shipped to my house. No part arrived. I was told that I would receive a call within 30 minutes and no call back has happened. This is the worst service, it is a lack of service. I have been without air conditioning for 6 weeks. Never use this company. Also Home warranty company Cinch is rated 1 star.

Do not use this company for estimates or any diagnostic services. The tech came in and was on the phone the entire time and just looked around the appliance and pressed a bunch of buttons and then provided us with a estimate based on what we had told them we believe the issue was. Then provided an outrageous estimate and then just recommend me replace the appliance. We paid the diagnostic and will never use them again.

Dealing with Sears Home Services has been one of the worst experiences with a my business I’ve had in many years. As far as communication, all scheduling is done virtually, in which my 1st appointment was a “no show”. A technician did show up on the second day and was nice at least. After the technician was finished, we had to pay for the service by him contacting a call center. We did not receive an invoice or receipt. Two days later and we still have not received one. I tried to contact their customer service, but you can only communicate with an AI assistant that is no help at all. We finally were able to get a phone number to talk to a live person which is a call center in India. After two calls, we were told that the paperwork and receipt are still being processed and that it could take another 24 hours which is ridiculous. By far, this is worst customer service you can receive.

I have had an appliance warranty with Sears for several years. Several weeks ago we were attempting to have our dryer repaired. An appointment was scheduled but changed the day before. The new appointment was to be between 8 am and 5 pm. In the afternoon I received an email that our technician would be unable to make it that day. The next available time was a week later, (today), again between 8 am and 5:00 pm. At 12:57 I received another email indicating that the tech would not be able to make it. The only contact is with AI, which indicates that they can’t find our order. We now can’t get our service contract cancelled or stop my credit card from being charged.

My LG washer was leaking. Lowe’s sent a Sears tech to come look at it. The machine needed a new drain hose due to a manufacture defect. The part was ordered and arrived in 48 hours a day before my appointment for repair, however my appointment was attempted to be pushed back a week due to the part not arriving in time, however it was already delivered.

We have been using Sears Home Services since approximately 1990. We had a Refrigerator/freezer, a stand-alone Freezer, a Washing Machine and a Dryer covered under their “Master Protection Agreement”. I generally find extended maintenance agreements to be a waste of money. When I met my wife, she was a single Mom with 3 children and at the time, the Sears maintenance coverage was a good insurance plan for her. After we married, we continued to renew the plan every few years. Sear Home Services is now using AI for all their rescheduling appointments. Getting a human to talk to is next to impossible. If you call sales to buy a service plan you can talk to a very well spoken English speaking employee.

We have made multiple attempts at scheduling repair. It was difficult to get appointments and one was canceled and another was a no-show. Whether you call or go online, there is an AI system “Samantha” that is glitchy, requiring you to start from the beginning repeatedly as if you already hadn’t spent an hour going over and over the issue and providing the requested information. After much frustration and interruption the one tells you the at you have to go to the other, and round and round for hours you go. They tell you that there is no live person option, “but I can help you resolve your issue quickly”, and the gaslighting continues. There appears to be no actual way to schedule an appointment or resolve an actual, reality-based issue. They express apologies and offer to send you around and around again. Our refrigerator sits in repaired after three months and over thirty attempts at resolution.

Sears gave me a Saturday appt with a 8a-5p window. They messaged me, "Hello, this Richard from Sears Home Services – checking in to ensure that the technician can have the right parts ready prior to your appointment. What’s your appliance’s model number?" I provided the model number. They informed that they would order the parts prior to the technician's arrival and to keep in mind that my appointment could change depending on parts availability.

If I could give them LESS than a star, I would. Been waiting 2 months! Called several time and all they want to do is verify your address! I don't know what country you get, but it's not in the US! I am writing this while on hold AGAIN! I'm going to cancel and TRY and get any refund. Not hopeful. I think a class action suit would be in order. My sister had them and waited 6 months for a microwave replacement. The truck finally delivered one, and they ordered it from Costco! By far, don't ever sign up with them. My $600+ dollar loss will be my learning experience. 6-16-2025 Agent claims never escalated service (3 phone calls) and 24-48 hours I will hear from someone. Same story every time!

HSA Home Warranty assigned Sears Home Services to fix my Bosch dishwasher. First tech came out and diagnosed it and had to order two parts. No problem. Second appt was a week later. These guys said the other guy ordered the wrong parts and reordered completely different unrelated parts. Again no problem. They were supposed to come out this week to finish the repair. Parts are already here. I since gotten two more emails delaying the repair now for another 24 weeks with no explanation. Just an email saying we’ve rescheduled your appointment. You can’t get through a live person. It’s all AI so there’s no explanation why my appointment keeps getting rescheduled and no one to talk to. I will never use this company on purpose. If home warranty ever assigned me them again I will happily cancel it and pay for it myself not to use them. They are incompetent. Do not use them!!!!

I contacted Sears Home Services to repair a leaking Samsung refrigerator. First, they scheduled my appointment two weeks after I called. Then, late afternoon on the day of the appointment their AI messaged me telling me that "unforeseen circumstances" forced them to postpone the appointment by one day, to today. I was just contacted again to postpone the appointment due to "unforeseen circumstances". I've cancelled the appointment and got somebody else. I never could actually speak with a human after doing what the AI chat function told me to do to get to a human. I won't deal with Sears again.

I had the worst experience with this company. I'm advising everyone to RUN from doing business with them. They canceled on me THREE times last minute. Then they will text and reschedule for a date and time of their choice without any consent or communication with the the customer. They charge you 139$ to come out but, they agree to give you a discount if you sign up for their warranty program and use their services. They will come out and do a diagnostic but, trust me, they will NOT come back. I lost over 200$ dealing with this company. The only reason why I rated them a one star was because it was the lowest I can go. Customers please be aware.

Terrible company, Stay away!!!! Came to fix AC and never finished submitting analysis to warranty company so I had to go with no AC for a week until I paid a reputable company to come and get the job done. They also have no way for you to communicate with them, which makes the process impossible. Their only two options are to confirm or cancel the appointment. Good Luck if you need to talk to anyone.

I have a Master Protection agreement with Sears Home Services. I have requested Preventive maintenance request. They fixed appointment and today is the 4th time they cancelled. Now they have rescheduled it for next week. It is difficult to talk with a human being. All the system does is to reschedule the appointment. There is no email address or phone number where you can file a complaint. I assume it is a legit business.

Since the moment Abimael ** stepped foot on my property, it was clear I was dealing with someone who thinks he's above accountability. This technician showed up with a smug attitude, zero professionalism, and a giant chip on his shoulder. He acted like a know-it-all, completely unwilling to listen, explain, or collaborate. In his mind, the buck stops with him--and customer concerns don't matter. Instead of addressing any concerns like a professional, Abimael ** escalated, got defensive, and made the situation personal. He wasn't there to help--he was there to posture, prove a point, and flex authority he clearly didn't have.

WARNING - Do not purchase the Sears Home Warranty. The terms are enticing but the service is deplorable! When you can finally navigate through the automated system to get a live person, all they can do is reach out to the dispatch team via a ticketing system. We’ve had, and counting, reschedules after the tech no-shows. The support team can only repeat what dispatch promises but it is all lies. ‘The tech will call within 30 minutes, they’ll be there within an hour, they’re on their way’. I’ve never experienced anything quite like this service!!

I waited all day long for a repairman to fix my stove who did not show up and did not even have the courtesy to call. I called Sears Home Services all day long and they claimed (by some automated voice) that the repair person was on the way. From 8 am to 7 pm I waited and by day's end received an e-mail rescheduling my visit a week later. Great! How do I know the repair person will show up?

Horrible, horrible company!!!. Having problems with Sears Home Hub since April 23rd to now and tech showed up twice!!!. Have 3 orders been waiting for over 3 weeks and kept cancelling and rescheduling over and over and over!!!. HORRIBLE COMPANY!! It is NOT highly recommended!!!

Sears is awful with their scheduling. AI is horrible. I have taken 2 days off work and they don't show up. It automatically cancelled saying the parts haven't arrived but I did receive them on the day before my appointment. So, then they schedule for the next day and they no show again with no information. They schedule from 8-5pm. Who can take these days off of work to sit around and wait all day and then they don't show.

We have had nothing but problems when dealing with Sears Home Services. Do not buy a service agreement from them. They take 4-6 weeks to schedule an appointment. You wait around all day for them to show up, anytime from 8am-5 pm. Then, they cancel by text, pushing you back another 4-5 weeks. You can't talk to a human, the customer service is run by AI bots. They will gladly take your money out of your account every month for your service agreement, and then not be there for you when your appliances break down. It is a pain to cancel. Sears Home Services is the worst!!

Sears Home Services is an AI only system. There are no humans running the operation. So far, I've scheduled 3 times for one repair of my brand new dishwasher, and I've yet to see a technician. Each time, I've received an AI text half way through the day, directing me to reschedule because, "we will not be able to have a technician available today to service your appliance." I've missed two days of work. There are no humans available by phone or email to discuss this abysmal service. I've just rescheduled the third time, and I'll leave an updated review. For now, I will no longer purchase Sears serviced appliances, because they are unreliable.

I have had this protection plan for several years. In the last three years, I have had a dryer, washing machine, oven, refrigerator, and now a dishwasher checked because of suboptimal performance. (Meaning: they were in working order except for some snafu) There is an immediate $100 copay for a service technician to even come out. But so far, no out-of-pocket payments for labor and parts. So, if you can hold on to older appliances before replacing, this is a good enough option for service.

We had a simple washer repair - needed a new drain pump. The technician assigned to us, Michael, was unbelievably rude and unprofessional. To make matters worse, he was unable to fix the washer, then ordered the wrong part. Then, he kept delaying our next appointment to get the washer fixed saying the part was delayed, when the part had already arrived at our home.

4 canceled appointments, 2 months and $572 later and still no wall oven fixed. I have waited 3 times from 8 am to 5 pm only to either have them cancel and reschedule or show up and say they need another guy, a piece of equipment they "forgot". Now I have to fight to get my $$ back for parts that are of no use to me. WORST COMPANY, BEWARE, SCAMMERS!

The worst experience ever. It's been 2 months and our fridge still isn't fixed. Sears has been to our home 7 times and rescheduled 9 times. And every time they come they say they ordered the parts but the next technician that comes asks us if we have the parts.

I had a leak that had developed somewhere near my refrigerator’s water filter. I contacted Sears Home Services to repair the leak and they promptly scheduled a service visit. The service visit occurred on 4/16/25 and was very brief. The technician explained I needed some parts totaling $201.43 and would schedule a return visit once the parts arrived. He further explained that the service call charge would be added into the subsequent visit tentatively scheduled for 4/30/25 and showed the total bill would be $571.38 (which included the $201.43 for parts) which I paid in advance.

The appointment for LG washer repair has been rescheduled 3 times, with the reason being given that the part will not arrive in time. Each reschedule is 1 week later. The part has been sitting here with me for 2 weeks, and so the rescheduling is due to lack of technicians being available. Sears wants you to get frustrated and hire someone on your own to do the repair. Before buying the home warranty, I could always get a repair through Sears or others within a couple of days. Paying for the warranty is a way to push you to the back of the line repeatedly.

They were late for the service call where they gave a four-hour time block. I provided the make and model, yet the repairman had the wrong info for my washer. Had to order parts and set up a return date to put parts in. Parts came in but no repairman showed up. Called to find out the repairman won't be able to come for another week.

Sears technician has deem my dryer unfixable and has not honored their 48-72 hour time frame in which to replace the appliance. I'm getting the runaround and I have been with this company for over 10 years. Never needed a replacement for any appliance covered. So 79.99 a month for 10 + years and I cannot get my appliance replaced. They keep saying they are reviewing the decision. I'm steaming. I'm very very upset. I need to know who can I call to help with this matter.

I have a Sears Home Protection Plan in which I have had for years on my AC and Sears isn't able to fix it for over a month now. I keep getting the run around. I have scheduled numerous of appointments with Sears canceling or the AI (Samantha) scheduling appointments on days no tech is working. 🤔 Please save your apologies because they don't care for elderly people. Sears just want to prey on the elderly.

This has to be the worse company I have even dealt with in the 50 years of loyalty to Sears. You can’t reach a live person to get answers, AI only makes matters worse. My repair appointments have been rescheduled three times for no reason, I’m still without my refrigerator for over a month and it appears they don’t move up the priority!!!! After reading other reviews it appears I’m not alone, you would think they would do something about it!

I have a home service Insurance with Sears. My washing machine broke in March, and I had a technician come to take a look at it. He said the machine was too old, there were no parts available anymore and I should get a new one. I was told that they will send me a check for the new machine. Weeks went by and I didn’t hear back from them. I called them and heard from them that the technician hadn’t signed off on the order and I should wait.

Beware: Deceptive Practices and Potential Fraud. I strongly urge others to avoid using Sears Home Services. My experience has been nothing short of a nightmare and, frankly, borders on fraudulent business practices. In March, I paid nearly $600 for a stove repair. I was told a replacement part was being ordered and the technician would return within a week. Instead, my appointment was repeatedly cancelled due to supposed backorders & delays. After six weeks, an aftermarket part—ordered by Sears, from Amazon—was shipped to my home.

The technician never showed up. He listed the cancellation as "no one was home" even though I was off all day and never left the house and my wife works from home full time. There is no number to call to report this technician and you are unable to leave any negative reviews on their website. All of the listed numbers take you to an automated messaging system with no options to speak with a real person.

Waited 2 weeks for an appointment. On the day of the appointment they cancelled and gave me a new appointment, two weeks from now! Almost impossible to get to a human being, no sense of urgency. I've been without a refrigerator for 3 weeks now and they want me to wait another 2 weeks while medications that need to be refrigerated are at my neighbor's house and I have to hope they're home when I need access to them. Did I mention the AI robot doesn't care? They deserve negative stars.

Had a tech come out to look at my Maytag washer, the code showed I needed a new touch panel, ordered the part and prepaid $768.12. Part came within 2 days and tech came back to install. Washer still didn’t work and gave him a different code to replace control panel. At this time I told him no that I’d be better off buying a new one for a couple hundred dollars more. He packaged up the new part and told me that the charge would be $153.32 for the diagnosis and that I should see a credit in about a week for $614.80. It’s now been 3 weeks and no credit issued to my visa account. Every phone number I have called is automated and has no option to talk to a human. Would not recommend Sears Home Services for anything due to lack of customer service.

Never again. Sears experience was a nightmare. 2 different techs, 2 different prices over phone. They Had me waiting for 2 days. 1st guy just said not interested and just left. 2nd guy called and said he was 1 hour away and was not interested either. All I needed was an ice maker installed. Not rocket Science! Are you kidding me. Sears had a good reputation in my mind but not anymore. I am so disappointed.

I would not recommend this company to anyone. They set appointments and don’t show up, no call, no show. They take our money every month but won’t make good when we file a claim. Find another company!

In reading other reviews, my experience is not unique. Scheduled a service call a week in advance. Got a time slot of 8-12. I cancelled paying clients, and drove 2 1/2 hours to meet the service provider. At 11:20 I got a text stating the appointment is cancelled and next available is in 5 days. After many circular discussions with the AI rep, I spoke to a live person who was frankly less helpful than the AI rep.

I ordered a service repair for my washing machine. The Technician showed up on schedule, diagnosed the problem and determined he needed to order a part. I had to pay for this part before he placed the order. The parts was then ordered and the technician said he would return the next day to install it. The next day he failed to show up, failed to call me, failed to give me any indication of his return. The Sears website was no help. The sears AI assistant failed to address this issue. I am left without any live person to contract. Sears offers Terrible service in my opinion.

I’m currently in the process of getting my brand new Magic Chef chest freezer repaired and wanted to share my experience with customer service and scheduling. I have now had the Sears Home Services technician cancel on me twice the day of the scheduled repair. This meant that for two separate occasions, I had to take time off work to be available for the technician, who provided me with a 9 hour window for when they may show up. All the messages I received were from AI bots and when I called Sears Home Services customer service, I was directed yet again to another AI bot.

They canceled at the last minute then offered another appointment a week out! You cannot speak to a live person. There is a reason they only have 1.1 rating and it shows through their customer service.

I am extremely disappointed with Sears Home Warranty. They no-called, no-showed three separate times without any notification, causing me to miss work and lose income each time. After the third time, I had enough and called to cancel my contract. Instead of honoring my request, they promised to send emergency service out that same day — but once again, no one showed up. As a result, all of my food spoiled after three days without refrigeration.

Microwave wall oven would not turn on. Sears sent Andy to our home, who removed wall oven and replaced door switch. The problem was that he reinstalled it crooked, where there was a flush condition on the left side and 1/2 to 3/4 inch gap from the cabinet face on the right side. I noticed this when he left. Called Sears back and scheduled a fix-it call back. Next day, William came over without the proper tools and wanted me to sign a waiver if the floor or cabinets got damaged. I refused. He left. There were 4 more scheduled fix appointments and these were all cancelled late in the day by the installers. Uncaring, and shoddy reinstallation and I would not have them back in my home. So sad.

I had a Sears protection agreement in effect. Had 6 appointments to fix my Kenmore washer but technician only came once to see what was wrong. This happened from March - May 5, 2025 as of this date my washer never got repaired. Got several emails and text but all were confusing from he's on his way and they gave his name or you have to reschedule. When I called only got recording or AI named Amanda. They couldn't find my service call until I input service order number.

Sears Home Service has been a terrible experience! I made an appointment to repair my John Deere riding mower. Waited 4 days for the appointment. Had to take the day off because the service window is 8am-5pm. I waited all day and they never showed up, called, send an email or text. I tried several times to reach a human and the closest I got was an AI. The AI told me all we can do since “I missed my appointment”. AI did not acknowledge Sears missed the appointment and would only reschedule. I am beyond words frustrated!😠

If I could give them 0 stars I would. I purchased a service plan from SEARS home services in April 2024 because I had used sears services in the past and had a great experience. The current administrators of the Sears home services brand is "Transform SR brands LLC". This new sears service brand is a total rip-off! I had a problem occur at the beginning of 2025 that involved both my clothes washer and dishwasher. It took 2 months to fix the clothes washer...we had to travel to the nearest laundromat and pay during the 2 months.

$$$$ for five minutes to order a replacement door circuit panel. It arrived and I put it on. Online it says Sears only charge $120, but it’s misleading. I should’ve refused service. What a service scam.

Don't bother with the home warranty service. Sears is not what it use to be and they don't stand behind products or this expensive warranty. You are better off to save the monthly fee and buy a new appliance if yours breaks or buy from somewhere else that has better customer service. My appointment to fix my washing machine has been rescheduled over 5 times now, no call and now show for most of those after taking the full day off of work waiting for them.

This company is a joke, My warranty company scheduled an appointment for me on 05/07, no show no call from Sears, that evening I get a text to reschedule with choice of next day. No Show no call. So I go online and reschedule for Tues 05/13, Was given time of 2:36, no show no call, I call at 3:47 and get AI which sends me to another number and am told new time is 3:50 but I am 6th in line. No show no call. I call back at 4:50 only to be told that Sears Home Services is AI only and there are no agent who I can talk with.

Do not use these people. They come out fast then have to order parts and make appointment to come back then never show up, never even called, next day send a text be 2 weeks before they will come unavailable

We had a washer that needed a new pump. Started the claims process. Repairman showed two days later, removed said pump and ordered a replacement. He said it would arrive in 3 days. Six weeks later, after countless calls and speaking to people who are difficult to understand, a promise to replace the machine at 4 weeks (someone will get with you in 5 business days), no one did. Called again, the part that wasn’t available for 4 weeks is now arriving. Received part, notified Sears, tech assigned for Monday. Of course, he didn’t show. Next available is Friday. It’s always Mondays and Fridays, so you can bother them over the weekend. And don’t get me started with the virtual assistant with an attitude. I understand why they have a 1-star rating. Stay clear.

Came out the next day when I called to get my refrigerator fixed. The part was $755.17 and I later found it on Amazon for under $300. I signed up for the $75.70 monthly service contract. It had to be rescheduled once at the last minute after I waited at home all day - no explanation. It was fixed. A month later the refrigerator stopped working. I called and it took two weeks for the repair tech to come. He ordered a part that came in on a Tuesday and he was supposed to be here on Friday. About 4pm I got a message saying they had to reschedule again for the next Friday. The next Friday came and about 3:30 they wanted to reschedule. The closest option was Tuesday but when I selected that it said it was no longer available.

Do NOT use the warranty offered by Assurant thru Sears Repair. They can't get people to show up for appt. Fridge gas been out 2 weeks. They mailed parts but no one has shown up to install. RUN FROM THIS WARRANTY COMPANY. Now need to hunt for way to get reimbursed for lost food as warranty stated. No one can tell you how to do this.

Needed a Kenmore washer repaired. Booked with Sears. They called to sell me a home warranty. I said no thanks. They sent as message at 2:46 the tech was on the way. At 2:49, they said the appointment was cancelled unexpectedly. I called and they have NO opening but I can be on a waitlist. I took work off and have been waiting at home all day. Not to mention, I have no washer. So UNPROFESSIONAL. Good thing there are MANY repair companies in Vegas.

DO NOT USE SEARS HOME SERVICES!! 1) Highway robbery. They charged me $509 for labor on a repair that took one guy 45 minutes. 2) It’s become impossible to reach a person to talk to — at best you get the bot ‘Samantha.' 3) You could wait all day for a scheduled repair only to be texted that it will have to be rescheduled (this happened to me). The repair guy I‘ve been dealing with told me that Sears HS is all AI now, including calling, scheduling and routing. He gets customer complaints every day.

They schedule using automated text, then they don't show up and want you to wait another month for another missed appointment. They have actually been to my house 3 times and the issue is still not fixed. It has been 4 months and 6 appointments with no help!

Refrigerator broke down in March, now May, numerous appointments, waiting wasting my time and tech never shows up. The AI sends messages apologizing and reschedules weeks out again. Impossible to speak to live person. Costing me a fortune. Feel have been ripped off and lied to. Never, never buy Sears product or warranty, they have NO SERVICE.

I have ZERO confidence about anything Sears Home Service has to say. Their performance under this warranty has been abysmal. First they send someone to fix my old Kenmore clothes washing machine. Then they can't get all the parts after the repairman he verified that they were available. I was notified via e-mail that a replacement machine had been ordered for me. No prior notification about his decision by Sears. I ordered a replacement Kenmore machine and was given a delivery date. The scheduled delivery didn't happen on two different scheduled dates. It turned out that a replacement Kenmore machine was not available. Then I selected a different brand. Now that has not been available despite the fact that I have been given 3 different delivery dates.

Total scam. I've been paying $66 per month Sears insurance and set up an appointment for my dryer. Sears repair guy came and said it's $499 because I didn't say I wanted to use my warranty and it can't be changed. He has to collect the money or he leaves and the next appointment isn't for more than 2 weeks. I called Sears and they confirmed either pay the $499 or start the whole process over in more than 2 weeks. Do not get this insurance - it's useless and a money scam.

We are naive innocents who waited 7 hours for them to show up between 8:00 and 5:00 p.m. At 4:00 p.m. they decided to cancel our appointment. That tells you everything you need to know about this untrustworthy, unreliable, no show company.

A technician came to my home to fix the snowblower in Jan 2025. I requested online and he arrived as scheduled. He did not have the parts, so ordered them. Unfortunately we were charged for the parts and repair $614.00. A new date was scheduled, but it was a no show. Another date was scheduled, no show, they claim there was no repair person in the area to fix the snowblower, then communication just stopped. I called to find out where the parts were that were ordered and paid for.. They had to reorder, since no one seemed to know where they were. The technician apparently had them. Wrong again. I finally got 2 parts shipped to my home. The carburetor was shipped to a warehouse and the technician was to pick it up.

I have had several home warranty companies. I have had Sears for nearly ten years on two houses in two different service areas.I only filed a handful of claims and each was handled horribly. First, they state that they have technicians in your service area, right? Nope, they are lying! I had ONE service call where they sub-contracted another company to come out, and that one took so long I ended up just buying a new appliance. They exercise fraud to induce people to enter into service contracts, and then they breach those contracts by not performing the work or denying the claim. In my case I have experienced both.

Sears has not refunded our money. It's been more than two weeks. The technician said, he submitted a request for a refund. When we called customer service, Max stated, there was no refund submission shown.

DO NOT USE THIS COMPANY. I called for a repair and they offered Me $150 off my first visit if I signed up for their services. The guy showed up and told me it would be $320 to fix after the $150 offer to sign up. So it would be $470 to fix before the discount and I had to pay so he could order the parts and make a second appointment. Turns out I did not need the repair. Sears refunded me for the parts but is refusing to refund me for the service they did not perform. They automatically hang up when I call to cancel. They just keep taking money out.

A minute ago. New. If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI and foreigners to talk to, which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend.

Interesting that Sears Home Services would send me an email requesting parts status/return, when we have been calling your services department for installation of said parts since 25 February. You have scheduled installation three times and cancelled three times. The customer services reps (Alina, Diego, Reyzel, Angel, Joshua, Jefh, Pablo, Maggie and supervisors Esa, Kim and Iza} have all given us different stories of why the installation services had been cancelled. Supervisor Esa told us back in March that a case manager had been assigned who will call us within 24 to 48 hours (still have not received that call). Then Supervisor Kim on 14 April stated that our case had been elevated to priority and someone from intervention would call within 24 to 48 hours (no call), then supervisor Iza on 17 April stated that someone would call from intervention by 5pm EDT (NO CALL).

My control board on my washing machine was not working properly. Tech from Sears came out and ordered a new board but said that I could still use my washer. Had to babysit it and restart sometimes. New board came. WORSE!!! Dealt with Sears customer service and they would hang up on me a couple of times. Told me if they couldn’t find another board that I would get a coupon to buy something from Sears, but I had to wait so many days and then so many more days and on and on. Went through this twice until after about 5 months I just gave up.

I would strongly advise that people do not contact Sears Home Services for appliance repairs. After the initial appointment, it was determined that the vibration sensor on the washing machine needed to be replaced. They ordered the part and were charged for that along with the labor required for installation once it arrived. The part was received but the service appointment was cancelled 4 times and was never installed. I have been attempting to get the cost of labor refunded since the end of December and have called 4-5 times without success. It’s been 4 months and have lost hope.

Sears Home Services is a scam. I have paid for years and not needed it but liked having it in case. I now realize it is a false sense of coverage. First the tech showed up was here for 5 minutes and then took off and said the problem was in the dryer line and they only covered the unit. I cleaned the whole vent line and the problem still exist so they ordered new sensors and scheduled an appointment. They give a window from 8-5 so you have to take the whole day off. At 12pm they canceled my appointment and I had to schedule another appointment. Now I have taken a day and need to take another. I tried to call customer service because I have been with out my dryer now for over a month. They have no human customer service only AI which just repeats the same thing until you wear down and hang up.

Today 4/15 was my 3rd appointment that was cancelled to fix my washer. First - cancelled, tech said they had the wrong brand on the request. Second - they update said tech was on his way for 11am. Then it was for 2pm. At 2pm the tracker said tech would arrive at 11 am. I called, when I finally got a human being on the line, she said the tech would be there by 4:30 pm. At 4:30 PM, no update. I called again, the rep told me the tech was on his way and was a few blocks away, he should be there by 4:45pm. Right after I got off the phone with her, I got an email notification that my service was cancelled.

Total Frustration with Sears Home Services!! I have been trying to get my refrigerator repaired since 3/11. A month later still no refrigerator. Initial order 3/11, needed a part, ordered and paid for the part and labor to be performed 3/25. 3/25 no call, no show, AI confirmed however part on backorder. 3-28 through 4/11. Still trying to resolve issue, no response to escalations when finally on 4/11 the call center in India advises the order is closed.

Overpriced for service call and very hard to speak to a person. Parts needed cost $250 online and at Sears for the icemaker. Charged us $756 to replace and repair. We canceled service call and did it ourselves and now having trouble getting our money back. Make sure you know what you are paying for.

Sears has the absolute worst customer service. I'm trying to get my oven and microwave repairs. Two appointment times they've showed up, seven appointments they've never showed up and not even a cancellation notice until after 5pm. Luckily, I work from home, so I'm here regardless. Most customers don't have that luxury and have to take off work. Then, when Sears doesn't show up that customer just lost eight hours of leave from work, because Sears gives you a window of 8am-5pm. If I hadn't already paid for the service call I would find someone else. When you call customer service, it's in another country. They have so much background noise, so it's difficult to understand them but they say the noise is on your end. Once this repair is complete, I will NEVER use the again.

Here's the number one problem as I observe all reviews and the automated replies. There's just no direct connection from consumer to an actual point of contact with Sears. Not even the responses to the reviews are a real person. They're AI generated. I had an appointment window from 8 am to 5 pm and at 1:41 pm I received a text message canceling. Mind you, I had a friend (probably not so much anymore) house sit for me the entire day so I could go to work. Now, the real headache begins. Trying to reach a live person at Sears is..... well, it's just not going to happen. After several attempts, and more of my time handed over to Sears, I was able to crack the code to a number that gave me a foreigner. He apologized, and assured me the problem would be escalated to a smaller window the next morning.

Our washing machine broke, and we agreed to an estimate with Sears to fix it. The technician (who was himself great) eventually discovered that the original estimate wouldn't be enough, and offered to continue fixing it for several hundred dollars more, or stop and, Sears would give us a complete refund, since the machine wasn't fixed. We decided for the refund. But then Sears refused to honor this. After I contested the charge with the credit card, they eventually refunded about a third of the payment. Skip this service and get someone local, with integrity for your repairs.

I have had Sears Home Warranty for a few years now and recently renewed with them. I am beginning to regret that decision. We pay $55 monthly plus a $100 deductible when you call them for service. They do not send a technician for a diagnostic visit. Instead, they ask you questions about your appliance and, based on your answers, they order the part(s) they think necessary for the repair. The parts are sent to your home address and the technician is scheduled a week or two later, when the parts should have arrived.

Please do not sign up for a Sears Protection Plan. Save yourself time and money!! The Technicians that we had encountered are subpar, unreliable and never showed up to any of their scheduled appointments, no matter what the severity of the problem was. While waiting at home from 8 AM to 5 PM over a 2-week period, the Technician continuously cancelled my scheduled appointments to repair my refrigerator at will, for no apparent reason. In addition to this dog and pony show, Customer service was little to no help in their rescheduling efforts by pushing out our repair date weeks rather than days.

If you want to pay $840 for a scam then pay for Sears Home Warranty. That is just for monthly fees. They will also charge you $400+ dollars to fix it and charge you to cancel the account and additional $200 in made up fees. Recommend going with any other company. Dont use sears home warranty! 0 out of 10 stars.

I have two consecutive service cancellation with Sears Riding mower tune up service in March. I finally gave up with Sears. I booked my riding mower tune up on 3/1/25. Service guy called me at 4:45PM and he told me that he could not make. I booked 3/29/25 with him for the tune up. I received several E-mails and text confirming the schedule from Sears, but they text me 3:00PM on 3/29/25 and they told me could not make that day. They asked me reschedule some day in April, but I declined and canceled my tune up schedule. I do not recommend to use Sears maintenance service. I just wasted two weekend days for this.

Sears canceled the technician three times after ordering the parts for my dryer. My wife had to take off work three times, and they failed to show up. We received a text from a Bot stating that due to unforeseen circumstances, we need to reschedule three times. Still have not received service to repair.

I bought a Kenmore refrigerator 8/2024, and it worked for less than 3 months. The backordered parts finally came in and now 6 confirmed appointments have been rescheduled day of with no ability to speak to a live person. Horrible!

I usually try to write reviews of praise and recommendations. This one is totally different. If you have a Master Protection Plan from Sears be advised they do not give a flip about fixing your appliances, only your money. They will make a service appointment at their convenience, no matter how urgent your repair is - and then not show up. However, you better not miss a payment. They charge a $100 fee to come to your house – along with the monthly fee you have to pay monthly. They also now do not do preventative maintenance on your appliances as they have always done.

Waited 9 hours for Sears Home Services to come to my home and repair a refrigerator. Multiple text messages confirming appointment. One phone call yesterday asking if we wanted them to come a day early. Then today no call no show. Call taker states "no tech assigned", but we'd be happy to reschedule. NOT! Don't call these people.

I would give Sears Home Services a "Zero" if possible. I called to get warranty service on my Kenmore Elite Refrigerator/Freezer in March 3rd. I had a technician come out on March 4th who said I needed a new compressors. The order was placed and he returned the next day. March 4th, to put the new compressor in. I had to call for service again on Friday, March 14th because the freezer was not cold enough. I was given an appointment for March 18th and the same technician came out and said the compressor needed more Freon and filled it. He said that would fix the problem. I called again on March 19th to say the freezer temp was above freezing and I was given an appointment for the next day, March 20, between 1:00-5:00.

Awful service. Appointments made (the second one "guaranteed") and then cancelled (technician unavailable). Killed 2 whole days waiting for repair service that never arrived. I found the service agents that I spoke with to be unhelpful to fix the problem.

My experience was a negative 100 out of 10!!! Absolute scam and rip off as other reviewers have stated. We got this "warranty" in August 2024. My oven went out right before Thanksgiving so we called for a repair 11/19/2024. They told me in December the part needed was discontinued so I would get escalated to get a replacement. I ordered my "new oven" 1/14/2025. I had a delivery scheduled twice (1/22 and 1/31). No delivery, no call to explain, no nothing. Now I did receive a call twice from the contractors that were to install my oven. Why you ask? Because they were told that my oven had been delivered on 1/22/2025. On 2/13/2025, I was told my order had been cancelled and I needed to get a new replacement waiver!!! This is after SEVERAL calls for an update on the oven!

2/23/25 - They are a scam. They come and diagnose, you order the part and pay for it in advance. The part is shipped to you and then you have to reschedule them to return. What a joke. Rescheduling is not easy and they canceled on us, twice. They are a ripoff and their app is just a tool to sell you home warranties. Stay away!

Would give 0 Stars if possible. In short, AVOID!, AVOID! AVOID!. Our dryer quit working and we contacted Sears Home Services to come and evaluate the dryer. The technician arrived, recommended work and we paid for parts and labor that did not make the dryer functional. The technician then recommended purchasing another part, which we did, and he disappeared. He would not answer our calls. When we contacted Sears Home Services at their end they reported that the tech signed off the work and that it was completed. (Likely we were scammed into signing the work was done when he told us to sign for the part.) Fool me once it is on us. Don't let them fool you also.

1/31/24 ice maker dispenser replaced by Sears at cost of $597. Mid January not working, sent repair person out, charged us service fee of $129 said it was after 30 days and the problem was really in the ice maker which the part wasn't made anymore. On phone requested at least partial refund and was told to send the part back. Technician took the original part so we need this one until old one returned. Told we would hear in 7 business days. Called them again 3/7/25 told they would mark the request as expedited and we would hear in 3 business days. No response

Stay away, they cancelled two appointments in two weeks and now pushed the third appointment out another 2.5 weeks. This is the second time using the service and I experienced the same run around. Six months ago they canceled multiple appointments and finally showing up three months later. Only use this service if you can go without using your appliances for months and can stay home wasting your time, waiting for a service technician to finally show up.

Stay away from Sears Appliance repair. Missed appointments, canceled for no reason. Sears has been trying to fix our dishwasher for 4 months. Now they just will not come back. No way to talk yo a human. Just call trees and chat boxes.

If I could give zero stars I would. Two appointments this week with Sears Home Services has been canceled. They give you an 8am-5pm window so you're at their mercy. So now with 2 cancellations MAYBE they will be out next week. Good luck getting a hold of a live person. Bad service all the way around!

Our Samsung refrigerator stopped working (inside of the refrigerator and freezer became warm). We contacted a Sears technician on January 7, 2025, who came out and troubleshot the problem and determined that the capacitor has gone bad. The technician offered a Sears Home Services warranty, which my husband promptly agreed to, enrolled in, and made 3 payments, so far (against my better judgment). The technician ordered the parts in the amount of $321.06 and they have arrived.

I was promised a reimbursement for furnace repair since they did not have an available contractor. The technician they sent out confirmed the damage but did not do installations. I hired a repairmen and submitted the documentation multiple times. Now they are denying my claim despite the prior promise to pay.

I purchased a dishwasher from Sears just under 5 years ago, with a 5 year warranty. The dishwasher began leaking, and caused damage to the carpet in my living room. I called for service, and technician came out and, as usual, had to order parts, leading to a 7 or 8 delay in a return visit. When technician returned, (not the same technician who came before) he said that the part he needed had not been ordered. That part arrived about a week later, and we had an appointment to have it installed and the repair completed.

They never show up. I've taken several days off work for them to fix my dishwasher since December and they're not showing up at all. No call at all. Terrible service. What the hell do I have to do to get a response?

I am truly sorry that I had anything to do with these hopeless people. Evidently I'm not alone: 93% of their reviews give them only one star. If it were possible to give none, I would. My KitchenAid Dishwasher was good for several years, then it started to make dishes dirtier than they went in. Three service calls were unable to fix this problem. Then the washer refused to drain. Two week wait for the next service call. Technician failed to show. Over two weeks' wait for yet another service call. I have been without a dishwasher for well over a month. I do not recommend buying KitchenAid dishwashers, and I do not recommend using Sears Home Services for any repair.

This warranty company is the worst company I have ever worked with in my 60 years of existence. They delayed me for replacement of my range for over three months over the holidays despite me calling weekly. Continual lying, false promises, rescheduling, delaying, stalling to the point I gave up and bought us a range and cancelled the plan. DO NOT purchase this plan. I only wish I would have researched it first before signing up. Working with them has been utter hell.

I’m under Sears Home Warranty for yrs. This is the first time a 6yr old stove needed repair from sears. Now I find a sears does not utilize technicians that can complete the work. The repair man are so inept that they shotgun repairs!!! Meaning they don’t diagnose, they order and replace parts until they find out which one works.??? From Jan 3 to Feb 4 I had 4 appt with 2 techs. Each looked at the stove and ordered parts. I had parts replaced and returned 4 times. The worst was Eric K. He returned parts ordered by H without trying seemingly because he doesn’t like H. AND ERIC still didn’t fix the stove!!! Instead ERIC coded the job as complete —saying I didn’t want the repair!! Sears won’t answer HOW many times a technician will come and NOT fix the stove Today will be my FIFTH tech visit. And I am more than a month without the stove!

I called Sears Home Services Monday, February 3, 2025. Made an appointment for February 4, 2025, and was told I would get text updates and I would get a phone call from the technician the morning of service to discuss the problem I was having. This was followed by email telling me the expected arrival time and the technician would be calling. I was expecting this to be a productive appointment based on what I was told verbally and in writing.

After the initial appointment the Technician ordered the necessary parts. Parts & labor were paid at that time. Second appointment scheduled after receiving a parts delivery. Tech arrived & stated all parts were not delivered. No mention to reschedule within 30 days. Additional parts still have not arrived, but I’m told I have to schedule & pay for another appointment because it’s beyond 30 days. Compounding the problem is that I cannot make contact with Customer Service to submit a complaint!

Many of the people answering the phones have accents that are very hard to understand, the phones connections are noisy and they sound like they are working from home. Most have very limited ability to do anything other than check a database. I have never receive a promised response. If you want to know or do anything you need to constantly be calling them. I have their hold music memorized. Everything Sears does takes longer than the DMV.

Here’s a timeline of my experience with this company. December 12th I call Lowe’s Protection Plan and I’m set up with a warranty repair through Sears Home Services for Dec 18th. December 18th - no show. December 30th - Guy shows up. Diagnosed the problem. I get the parts within a week. Appointment set for Monday Jan 27th. They contact me and want to do the appointment earlier since I have the parts, I agree but then the slots fill so I’m back to Jan 27th. Jan 27th comes - Tech no show, I reschedule for the next earliest appointment Jan 30th. Jan 30th You guessed it. No show. The whole time I’ve been in contact with Lowe's Protection Plan with as of yet no resolution. Drop this company please or I’ll be forced to do business with someone else.

We had a furnace put in Dec. 2017. We have a warranty for 10 years on parts or lifetime on heat exchanger. Sears will not honor it saying it expired in 2022. But my papers have no date. It was issued as part of furnace price. We tried faxing them and we tried sending pictures to e-mail. None of these sites work. Called and they kept giving me other numbers. I had them come in 2 times. Then he said to get someone local because he lived 1 hour away. We did and this guy fixed it. It was a gas valve. It costs us $500 and I think Sears should cover some of this or at least send us another gas valve.

Updated on 03/19/2025: Short story: it took 3 months to replace a defective washer that could not be repaired AND we were unable to replace it with a similar washer. Customer service was awful, several agents gave us incorrect information, and Sears' inventory for warranty replacement is poor. Longer story. Recently, our washer failed. Sears service came out, saw the washer, diagnosed the problem, and ordered the repair part. Part never came and is not available. It took me over a month to convince Sears to recognize that no part was available.

Did not contact Sears but another company who turned out to be Sears. Had problem replacing a Samsung refrigerator filter. Tech came out. I had forgotten to remove the cap on the filter so it wouldn't seat properly. Operator error. He fixed it, took him less than 10 minutes. Charged $350 which I thought was exorbitant for what was a minor fix without need for parts and less than 15 minutes labor. Tech said Sears has set price for service calls so it's not based on actual service performed but some algorithm Sears has come up with. I wouldn't have Sears out again for any of my appliance repairs and wouldn't recommend them for this reason.

CAUTION!!! Had my refrigerator repaired. Took the tech less than 15 minutes. No parts needed all diagnostic and labor. The charge was a usury amount. Definitely a predatory overcharge. Customer service is masterful at delay and deny. CAUTION!!!

We purchased a GE Dishwasher from HD on November 8, 2024. It was installed and used a total of 3 times before it would no longer clean anything. Contacted HD and they told me to call the Warranty number, ended up with A&E Appliance repair which is now Sears Home Services. The earliest date I could get was 12/5/24 which was earlier than a 12/26 appointment.

Horrible communication. Last minute and midday of service no-shows. No way to contact customer service or get a hold of an actual human to resolve your problems. There’s no phone number or email address to file complaints. You’re just left at their mercy, whenever they decide to actually show up.

Sears techs (Great techs!) told us they could not get the parts to repair our oven. A rep told us they would send us a check to repair in APRIL. Every month we called and got the check is in the mail story. On Jan 1st we got a form letter (Funny Jan 1 I wonder how many were sent on this day??) stating our reimbursement was cancelled 10 months later!! The long calls to the are there so you will give up. Not only will I not give up but I will pursue with the California Attorney General and will ask how a class action suit can be started as I said I am sure the form letter was sent to many. This is horrible as I have lived trusting Sears as a great American company but sadly this is what they have become. Just 3 weeks ago they told me they had made a mistake but NOW the check is in the mail.

Repairs have been wonderful. Repairmen knowledgeable and friendly texting us their ETA. No complaints on repair services. We live 50 miles from San Antonio so I was pleasantly surprised that service wasn't an issue. The problem comes when parts are discontinued and they say they will replace the appliance.

Cordial repairman; however, unprepared for the problem. Total miscommunication from top to bottom. They have a list of my exact appliances, models, so he shouldn't have arrived thinking I had a Whirlpool and not an LG washer. Also, I explained to the service rep the issue, so once again, shouldn't have arrived not understanding the relatively minor issue. Unbelievable prices. Sorry I bought my appliances through Sears. And they're just waiting for you to sign up for their warranty service.

If I could give less than 1 star I would. On 10/24/24 I had problems with my washing machine. A few days later I made an online appointment for repair. The day of the appt. the technician called to confirm & when he found out it was a stacked unit he cancelled the appt. since he said he needed a helper. I had to reschedule an appointment which took 3 weeks. When he did show up he had to order parts & set up another appointment for 12/12/24. The parts came in but the technician never showed up for the appointment.

Sears been try to fix our refrigerator for two months. They put two compressors, two coils, computer board, three air dryers. Been to our hover ten times, still doesn't work. Answering service is in another country. Stay service techs we had Kenneth, Raymond, Adam, George and so on bad people,

The AI system they obviously have in place to handle most aspects of their operation (except warranty sales) is useless and frustrating. They were extremely capable of calling me to sell me the warranty, but after 2 weeks of waiting, countless hours on phone calls with countless departments, 5 days of cancelled at the last minute appointments and one day that an actual tech showed up but didn’t seem knowledgeable or even interested in working on the dryer, I still have no dryer. I have a fantastic sounding warranty, but no faith that Sears will ever be able to get a human to execute on that warranty properly.

I have a Choice Home Warranty plan. My claim got transferred to Sears Home Services since the original company Choice chose was unable to complete my repair. I paid the Choice Home Warranty deductible on the first visit. Sears Home Services responded and made the repair. They attempted to collect the deductible again, and when told we'd already paid it, they acknowledged it and made the repair. Now, they are trying to bill me $85.00 for a deductible I've already paid. I just spent an hour attempting to contact Sears Billing. Their answering queue will not allow you to talk to a human. Some of the options just hang up on you. When attempting to use their website, It's ignored.

I have a Sears home warranty and I'm going on my 6 years with them. I'm happy with them, maybe not perfect but I've had other home warranty services that wasn't happy about but Sears home warranty offers 180 warranty and back it up. I have another home warranty company that was only 30 days which you want something that's going be back up on their services. Sears home warranty services is the biggest in America, they have all the major cities etc when many are limited but it varies what companies offer in areas vs other areas that can't provide service. Some people have 2 home warranties because they know that home care cost are expensive so they want guaranteed service. I'm was thinking of having 2 at the same time too but right now I'll keep Seas as my main warranty company.

I called to schedule an appointment to get dishwasher from Sears Home Services on Dec. 23, 2024. I was put on schedule for Dec. 30, 2024. Was told the service tech would be there between 8am-5pm. I took off of work to be home. Waited all day and at 4:30 pm I get a message saying I have been recheduled to Jan. 15, 2025 without asking me if that works for me. I told them to cancel that. To me Sears Home Services is not professional at all. I should send them a bill for lost wages. Classless company.

Horrible service, no communication. They keep you waiting all day and are incompetent. They don’t even know how to fix furnaces, and send unqualified technicians who didn’t fix the issues properly in the first place. Their technicians act like thugs when they arrive and don’t communicate the problem or what they’re doing. Worst service ever.

I want to preface this complaint with the fact that I used Sears Home Services years ago, and got a diagnosis on the first trip, even though the diagnosis was that it was not worth fixing my 2 year old washing machine. Since the beginning of December 2024, I have been trying to an issue with my refrigerator diagnosed by Sears Home Services. The issue: excessive frost on the refrigerator evaporator coil. The first time the technician came out, I paid the $129 diagnostic fee to find out what the issue was. The technician said he was not able to determine the problem, and left.

Sears came out to look at our refrigerator that had quit working. They said it needed parts, that they did not have on the truck. But the parts would be shipped to us in a couple of days and he would be right back out. Several weeks went by, no parts no service. It's hard to get by for weeks without a refrigerator! We got parts from EBay, fixed it ourselves. Now they keep billing us for service and threatening to send it to collection. HORRIBLE SERVICE, fraudulent billing!

Sears Home Services serving Elizabeth City, NC: The scope of the original diagnosis changed from one part needed to two parts needed, thus affecting the total cost of initial repairs. The parts ordered arrived broken. The next scheduled repair date was cancelled then rescheduled for nearly two weeks later. I had to change that to three days sooner because we had already made plans to be away for the holidays. The follow-up service required the replacement of a third part that, if initially checked, may have been the root cause of the problem. Therefore I do not trust the original diagnosis for which I had already paid in full. Overall, going through Sears Home Maintenance was a mistake and was unsatisfactory.

Not at all recommended; this company is a fraud! My dishwasher has not worked for a month now and the company is delaying getting me a replacement since parts needed to fix it are not available any longer. Technician came within a few days to look at it, but merely reset it (and charged me my $100 deductible to do so). However, it did not fix it, so he ordered the necessary parts which are nowhere to be found. Will not only cancel my warranty, but also challenge the credit card payments made the last 9 months. Maybe the worse part about it is that you can never talk to anyone from Sears, but rather, you talk to a foreign call center. Buyer beware!

I purchased a Kenmore refrigerator in 2021 from Sears, I've purchased appliances from sears many of years. I've had problems with appliances in the past and my repairs was made quickly with no problems, this is why I can't understand what the problem is currently with the repair to my refrigerator now when I call sears, I get the pass the buck to whoever can tell the believable truth of uncertainty. I'm not trying to discourage anyone from using sears. I used sears because my parents were loyal customers, and my dad worked for sears for many years, so my parents taught me about sears as a young man to teach my children but, I respectfully chose not to.

Do not waste your money. They can’t fix the problem 14 times later and won’t refund your money. They wouldn't even replace the dishwasher. It's been the worse experience with any company I have ever dealt with.

I had never had any bad experiences with Sears warranty neither in Miami or in San Juan, PR but in Northern Fl, it's a different story. We purchased a washer in 2019 at Sears Brand Central. This washer has been receiving warranty service since the beginning. In 2023 we waited for service for three months, the first over they did not call when they were coming over, the tech did not, he left. Requested service again and had to go to a laundromat and wash. Finally, when the service person came and fixed the washer, we donated it to Salvation Army and bought a Speedqueen washer.

Moved into new house with new Frigidaire 'fridge August 1, 2024. Four months later woke to total loss of food in fridge and freezer. Called Lowes, transferred to Frigidaire, to Sears Home Services and ... TWO weeks to service. Thankful, was bumped up to next day as insulin dependent. Very informative, respectful serviceman, Wyman indicated repair requires 3 parts (which came VERY quick) shipped to my home BUT repair service not available until Dec. 26 ...two weeks out. Was told to call 800 number when parts arrive and can maybe bump service up sooner.

I purchased an extended warranty for my LG dishwasher from Conn's. It has been a good machine, but the pump would keep running, and I had to shut it off at the circuit breaker to stop it from running. I contacted Sear Home Services. They rescheduled me three times before they showed up to diagnose, two weeks after my first call. The technician diagnosed it, ordered a bunch of parts and got them approved over the phone before he left. He also scheduled the appointment to install them. I received the parts a few days later. Now They have missed two appointments to install them.

I have been waiting over 30 days for my central air to be repaired. They have been out once, damaged my door, and promised to be back, but they have not been back and will not return my calls. They even closed my original service request as completed, which was the furthest thing from the truth, and then rescheduled it as a follow-up visit. Still, the original request was never fulfilled since the repairs were never completed - and I have a damaged door and no response on how it will be resolved.

This service is a joke. Broken washer since mid-November. Purchased a protection plan through Best Buy when we bought washer and dryer. Sears has rescheduled 4 times. Twice now my husband or myself have taken the day off work after they confirmed the appointments only to get a call in the afternoon that a tech is not available to come look at the machine. Their customer service is absolutely trash. No resolution just a sorry you stayed at home all day unpaid at the holidays. Merry Christmas.

I have been a Sears home warranty customer for a while now. All in all it has been a frustrating experience. The main reason is there is no way to give them feedback or address an issue. The only way you can do it to call their number which goes to a call center I hear even they do not have ability to call and resolve the issue, They can only send a message

I scheduled a repair for my treadmill using Sears Home services and it was a disaster. The tech that showed up checked my model number and without testing the device told me that the roller pad was the problem but my device was not supported. They had the model number prior to scheduling the repair call. When I called to complain that I shouldn't be charged ($140 including tax for a non repair service) because no service was performed.. They already knew they couldn't repair it. They also said I refused to have the repair done, which I did not and that I signed the refusal which I never saw. This repair service is nothing but a scam.

Our dryer broke. The service person came, diagnosed the problem, told us a part needed to be ordered and charged me for the part. We never heard from him again. After 3 weeks with a broken dryer, we contacted another service and they fixed our dryer within 2 days. I contacted Sears regarding the issue and they promised a partial refund. Nearly 2 months later I am still waiting on the refund. I've called 4 times and I'm told that it's just pending. I asked for a supervisor and was put on hold to wait. Their system then told me it couldn't take my call and hung up on me. I started a chat afterwards and was told to send an email to their billing department. I am more than frustrated that I paid so much for service that never happened and can't seem to get this resolved. Infuriating.

We have had this warranty on our washer and dryer for several years. In the last two years the services have gone completely downhill. We rely on the units to handle the laundry needs necessary with taking care of my wife's mother. The last two times we have needed service (dryer once and this time washer) has been horrible. My wife called in requesting the service, told them it would not drain, tech called on Tuesday (never came to look at washer) and said it was the pump. It was ordered Wednesday and sent here for a Saturday appointment. We received the part on Friday and apparently this "service" company is not aware of how to use package tracking so they sent an email at 1630 the day before (Friday) wanting to know if the part was here which my wife responded to with yes it was here.

I recently booked Sears Home Services’ “Clean & Maintain” package for three kitchen and two laundry appliances. At $295 ($249.99 + tax), it seemed like a good deal—until the technician showed up. Cleaning? What Cleaning? Armed with just a vacuum and no proper cleaning supplies, the technician’s work was superficial at best. The washing machine’s soap dispenser? Untouched. No cleaning cycle run. Instead, I was told to “run vinegar through it myself.” Why did I even bother hiring them?

Purchased a home that is truly a "money pit" and yes, we had a home inspection but a real estate agent that was worthless. That is beside the point... put in order that fridge was leaking every day and our ice maker did not work. We received a 9 hour window when service would come (taking off work to wait for service people who created more problems than they solved) Cleaned the drain OK but never looked at the ice maker/reviewed with a scheduling agent and it was on the order per my request but not addressed. They left but not before leaving mud on the carpet and sand all over the floor.

Had Sears Repair service come out to repair refrigerator. Sold a warranty. Service person ordered part that didn’t wasn’t broken. Ordered more parts, said would be shipped and here in two days. They now say we don’t when they will come in. I canceled ordered parts and they shipped them anyways few days later. Having to dispute the charges with the credit card company.

Sears Home Warranty Service may be a scam as we've been trying to get a technician out to repair our GE dryer repair since early Oct 2024. In addition to paying a monthly fee, I paid an $100 fee to get the first service call to diagnosis the issue (the timer control needs to be replaced) back in early Oct 2024. The automated AI scheduled the first appointment in mid-October. The appointment has been missed and rescheduled 4 times by the company and after over a month no service repairman has yet to keep the appointment.

Horrible customer service. Takes over an hour on the phone to get issues resolved. Replacement parts and units when it is unrepairable takes weeks. A couple of examples: Took 2 weeks for a furnace replacement in January and I still had to pay $1100 for it. Also tried to repair unsuccessfully for 2 weeks before that. To replace a garbage disposal was only approved at $280 when it cost $500 for a cheap unit and installation. They only covered 50%, so I was out $320.

I would not recommend using Sears Home Services. I requested service for a washing machine I bought from Sears some years ago. The person who came to do the diagnosis said I need a new drain pump, and right there, he placed the order for it. He told me it would be delivered to me, how long it should take, and he made me an appointment for the repair. I then paid $525.58 in advance for the part, and the labor. This is where my nightmare begins...

It started when I called their 800 number. Told them that my cooling fan to fridge was making loud noises. So all of a sudden this operator (which I could barely understand) starts t talking about the cost. I was on the phone for nearly 15 minutes and had no idea what I was getting. She made appointment. So I go to check my credit card and they charged me $650 for a yearly plan for all my appliances which I did not want. This plan has a $100 deductible on top of it. Plus you have to wait 30 days to use it. Definitely not worth it. So I get a text message giving my appointment info. I was blown away when they said the tech would show up between 8am and 5pm. He ended up showing up around 4.

Absolutely the worst customer service of any appliance repair service with which I have ever dealt. Cancelled multiple appointments over 2 days, rescheduled for a 3rd consecutive day, system is all automated with no human to discuss the issue with. Chat function is very limited, with only a few choices in each category. If you have a choice, I would look for any other repair service other than this one!

Sears computer systems are not connected which leads to confusion and service cancellations without notice. Moreover, their phone lines are often staticky or filled with background noise which makes it difficult to understand their accented English. I frequently had to ask for things to be repeated. Customer service personnel stick to long, unhelpful scripts and ask for your contact information each time you call because the system they use is not connected to the system customers use, the text system, or the automated voice system. Note that I'm not speaking of account confirmation, they simply don't have the same information across systems.

I was sold the plan by the service technician who recommended it because I had a recurring problem with my washing machine. I signed the contract without reading it on his iPad. I was not told that I had signed up for a year long contract nor that I could not cancel after a 30 day waiting period. I experience very poor service and found it nearly impossible to get help on the phone or on the website. Months later, with the same problem with the washing machine I called to cancel the plan. After hours on the phone and much run around I was told both that I couldn't cancel and that I could cancel. I finally spoke to someone who said "Sure you can cancel. I will do it for you now" with no explanation. The next day my credit card had two charges from Sears, $334.95 and a $25 cancel cancellation fee. Then I read the 15 page contract, to my dismay. I will attempt to arbitrate with Sears and I will never use Sears again.