Sears Home Services Reviews

This warranty company is the worst company I have ever worked with in my 60 years of existence. They delayed me for replacement of my range for over three months over the holidays despite me calling weekly. Continual lying, false promises, rescheduling, delaying, stalling to the point I gave up and bought us a range and cancelled the plan. DO NOT purchase this plan. I only wish I would have researched it first before signing up. Working with them has been utter hell.

I’m under Sears Home Warranty for yrs. This is the first time a 6yr old stove needed repair from sears. Now I find a sears does not utilize technicians that can complete the work. The repair man are so inept that they shotgun repairs!!! Meaning they don’t diagnose, they order and replace parts until they find out which one works.??? From Jan 3 to Feb 4 I had 4 appt with 2 techs. Each looked at the stove and ordered parts. I had parts replaced and returned 4 times. The worst was Eric K. He returned parts ordered by H without trying seemingly because he doesn’t like H. AND ERIC still didn’t fix the stove!!! Instead ERIC coded the job as complete —saying I didn’t want the repair!! Sears won’t answer HOW many times a technician will come and NOT fix the stove Today will be my FIFTH tech visit. And I am more than a month without the stove!

I called Sears Home Services Monday, February 3, 2025. Made an appointment for February 4, 2025, and was told I would get text updates and I would get a phone call from the technician the morning of service to discuss the problem I was having. This was followed by email telling me the expected arrival time and the technician would be calling. I was expecting this to be a productive appointment based on what I was told verbally and in writing.

After the initial appointment the Technician ordered the necessary parts. Parts & labor were paid at that time. Second appointment scheduled after receiving a parts delivery. Tech arrived & stated all parts were not delivered. No mention to reschedule within 30 days. Additional parts still have not arrived, but I’m told I have to schedule & pay for another appointment because it’s beyond 30 days. Compounding the problem is that I cannot make contact with Customer Service to submit a complaint!

Many of the people answering the phones have accents that are very hard to understand, the phones connections are noisy and they sound like they are working from home. Most have very limited ability to do anything other than check a database. I have never receive a promised response. If you want to know or do anything you need to constantly be calling them. I have their hold music memorized. Everything Sears does takes longer than the DMV.

Here’s a timeline of my experience with this company. December 12th I call Lowe’s Protection Plan and I’m set up with a warranty repair through Sears Home Services for Dec 18th. December 18th - no show. December 30th - Guy shows up. Diagnosed the problem. I get the parts within a week. Appointment set for Monday Jan 27th. They contact me and want to do the appointment earlier since I have the parts, I agree but then the slots fill so I’m back to Jan 27th. Jan 27th comes - Tech no show, I reschedule for the next earliest appointment Jan 30th. Jan 30th You guessed it. No show. The whole time I’ve been in contact with Lowe's Protection Plan with as of yet no resolution. Drop this company please or I’ll be forced to do business with someone else.

We had a furnace put in Dec. 2017. We have a warranty for 10 years on parts or lifetime on heat exchanger. Sears will not honor it saying it expired in 2022. But my papers have no date. It was issued as part of furnace price. We tried faxing them and we tried sending pictures to e-mail. None of these sites work. Called and they kept giving me other numbers. I had them come in 2 times. Then he said to get someone local because he lived 1 hour away. We did and this guy fixed it. It was a gas valve. It costs us $500 and I think Sears should cover some of this or at least send us another gas valve.

Updated on 03/19/2025: Short story: it took 3 months to replace a defective washer that could not be repaired AND we were unable to replace it with a similar washer. Customer service was awful, several agents gave us incorrect information, and Sears' inventory for warranty replacement is poor. Longer story. Recently, our washer failed. Sears service came out, saw the washer, diagnosed the problem, and ordered the repair part. Part never came and is not available. It took me over a month to convince Sears to recognize that no part was available.

Did not contact Sears but another company who turned out to be Sears. Had problem replacing a Samsung refrigerator filter. Tech came out. I had forgotten to remove the cap on the filter so it wouldn't seat properly. Operator error. He fixed it, took him less than 10 minutes. Charged $350 which I thought was exorbitant for what was a minor fix without need for parts and less than 15 minutes labor. Tech said Sears has set price for service calls so it's not based on actual service performed but some algorithm Sears has come up with. I wouldn't have Sears out again for any of my appliance repairs and wouldn't recommend them for this reason.

CAUTION!!! Had my refrigerator repaired. Took the tech less than 15 minutes. No parts needed all diagnostic and labor. The charge was a usury amount. Definitely a predatory overcharge. Customer service is masterful at delay and deny. CAUTION!!!

We purchased a GE Dishwasher from HD on November 8, 2024. It was installed and used a total of 3 times before it would no longer clean anything. Contacted HD and they told me to call the Warranty number, ended up with A&E Appliance repair which is now Sears Home Services. The earliest date I could get was 12/5/24 which was earlier than a 12/26 appointment.

Horrible communication. Last minute and midday of service no-shows. No way to contact customer service or get a hold of an actual human to resolve your problems. There’s no phone number or email address to file complaints. You’re just left at their mercy, whenever they decide to actually show up.

Sears techs (Great techs!) told us they could not get the parts to repair our oven. A rep told us they would send us a check to repair in APRIL. Every month we called and got the check is in the mail story. On Jan 1st we got a form letter (Funny Jan 1 I wonder how many were sent on this day??) stating our reimbursement was cancelled 10 months later!! The long calls to the are there so you will give up. Not only will I not give up but I will pursue with the California Attorney General and will ask how a class action suit can be started as I said I am sure the form letter was sent to many. This is horrible as I have lived trusting Sears as a great American company but sadly this is what they have become. Just 3 weeks ago they told me they had made a mistake but NOW the check is in the mail.

Repairs have been wonderful. Repairmen knowledgeable and friendly texting us their ETA. No complaints on repair services. We live 50 miles from San Antonio so I was pleasantly surprised that service wasn't an issue. The problem comes when parts are discontinued and they say they will replace the appliance.

Cordial repairman; however, unprepared for the problem. Total miscommunication from top to bottom. They have a list of my exact appliances, models, so he shouldn't have arrived thinking I had a Whirlpool and not an LG washer. Also, I explained to the service rep the issue, so once again, shouldn't have arrived not understanding the relatively minor issue. Unbelievable prices. Sorry I bought my appliances through Sears. And they're just waiting for you to sign up for their warranty service.

If I could give less than 1 star I would. On 10/24/24 I had problems with my washing machine. A few days later I made an online appointment for repair. The day of the appt. the technician called to confirm & when he found out it was a stacked unit he cancelled the appt. since he said he needed a helper. I had to reschedule an appointment which took 3 weeks. When he did show up he had to order parts & set up another appointment for 12/12/24. The parts came in but the technician never showed up for the appointment.

Sears been try to fix our refrigerator for two months. They put two compressors, two coils, computer board, three air dryers. Been to our hover ten times, still doesn't work. Answering service is in another country. Stay service techs we had Kenneth, Raymond, Adam, George and so on bad people,

The AI system they obviously have in place to handle most aspects of their operation (except warranty sales) is useless and frustrating. They were extremely capable of calling me to sell me the warranty, but after 2 weeks of waiting, countless hours on phone calls with countless departments, 5 days of cancelled at the last minute appointments and one day that an actual tech showed up but didn’t seem knowledgeable or even interested in working on the dryer, I still have no dryer. I have a fantastic sounding warranty, but no faith that Sears will ever be able to get a human to execute on that warranty properly.

I have a Choice Home Warranty plan. My claim got transferred to Sears Home Services since the original company Choice chose was unable to complete my repair. I paid the Choice Home Warranty deductible on the first visit. Sears Home Services responded and made the repair. They attempted to collect the deductible again, and when told we'd already paid it, they acknowledged it and made the repair. Now, they are trying to bill me $85.00 for a deductible I've already paid. I just spent an hour attempting to contact Sears Billing. Their answering queue will not allow you to talk to a human. Some of the options just hang up on you. When attempting to use their website, It's ignored.

I have a Sears home warranty and I'm going on my 6 years with them. I'm happy with them, maybe not perfect but I've had other home warranty services that wasn't happy about but Sears home warranty offers 180 warranty and back it up. I have another home warranty company that was only 30 days which you want something that's going be back up on their services. Sears home warranty services is the biggest in America, they have all the major cities etc when many are limited but it varies what companies offer in areas vs other areas that can't provide service. Some people have 2 home warranties because they know that home care cost are expensive so they want guaranteed service. I'm was thinking of having 2 at the same time too but right now I'll keep Seas as my main warranty company.

I called to schedule an appointment to get dishwasher from Sears Home Services on Dec. 23, 2024. I was put on schedule for Dec. 30, 2024. Was told the service tech would be there between 8am-5pm. I took off of work to be home. Waited all day and at 4:30 pm I get a message saying I have been recheduled to Jan. 15, 2025 without asking me if that works for me. I told them to cancel that. To me Sears Home Services is not professional at all. I should send them a bill for lost wages. Classless company.

Horrible service, no communication. They keep you waiting all day and are incompetent. They don’t even know how to fix furnaces, and send unqualified technicians who didn’t fix the issues properly in the first place. Their technicians act like thugs when they arrive and don’t communicate the problem or what they’re doing. Worst service ever.

I want to preface this complaint with the fact that I used Sears Home Services years ago, and got a diagnosis on the first trip, even though the diagnosis was that it was not worth fixing my 2 year old washing machine. Since the beginning of December 2024, I have been trying to an issue with my refrigerator diagnosed by Sears Home Services. The issue: excessive frost on the refrigerator evaporator coil. The first time the technician came out, I paid the $129 diagnostic fee to find out what the issue was. The technician said he was not able to determine the problem, and left.

Sears came out to look at our refrigerator that had quit working. They said it needed parts, that they did not have on the truck. But the parts would be shipped to us in a couple of days and he would be right back out. Several weeks went by, no parts no service. It's hard to get by for weeks without a refrigerator! We got parts from EBay, fixed it ourselves. Now they keep billing us for service and threatening to send it to collection. HORRIBLE SERVICE, fraudulent billing!

Sears Home Services serving Elizabeth City, NC: The scope of the original diagnosis changed from one part needed to two parts needed, thus affecting the total cost of initial repairs. The parts ordered arrived broken. The next scheduled repair date was cancelled then rescheduled for nearly two weeks later. I had to change that to three days sooner because we had already made plans to be away for the holidays. The follow-up service required the replacement of a third part that, if initially checked, may have been the root cause of the problem. Therefore I do not trust the original diagnosis for which I had already paid in full. Overall, going through Sears Home Maintenance was a mistake and was unsatisfactory.

Not at all recommended; this company is a fraud! My dishwasher has not worked for a month now and the company is delaying getting me a replacement since parts needed to fix it are not available any longer. Technician came within a few days to look at it, but merely reset it (and charged me my $100 deductible to do so). However, it did not fix it, so he ordered the necessary parts which are nowhere to be found. Will not only cancel my warranty, but also challenge the credit card payments made the last 9 months. Maybe the worse part about it is that you can never talk to anyone from Sears, but rather, you talk to a foreign call center. Buyer beware!

I purchased a Kenmore refrigerator in 2021 from Sears, I've purchased appliances from sears many of years. I've had problems with appliances in the past and my repairs was made quickly with no problems, this is why I can't understand what the problem is currently with the repair to my refrigerator now when I call sears, I get the pass the buck to whoever can tell the believable truth of uncertainty. I'm not trying to discourage anyone from using sears. I used sears because my parents were loyal customers, and my dad worked for sears for many years, so my parents taught me about sears as a young man to teach my children but, I respectfully chose not to.

Do not waste your money. They can’t fix the problem 14 times later and won’t refund your money. They wouldn't even replace the dishwasher. It's been the worse experience with any company I have ever dealt with.

I had never had any bad experiences with Sears warranty neither in Miami or in San Juan, PR but in Northern Fl, it's a different story. We purchased a washer in 2019 at Sears Brand Central. This washer has been receiving warranty service since the beginning. In 2023 we waited for service for three months, the first over they did not call when they were coming over, the tech did not, he left. Requested service again and had to go to a laundromat and wash. Finally, when the service person came and fixed the washer, we donated it to Salvation Army and bought a Speedqueen washer.

Moved into new house with new Frigidaire 'fridge August 1, 2024. Four months later woke to total loss of food in fridge and freezer. Called Lowes, transferred to Frigidaire, to Sears Home Services and ... TWO weeks to service. Thankful, was bumped up to next day as insulin dependent. Very informative, respectful serviceman, Wyman indicated repair requires 3 parts (which came VERY quick) shipped to my home BUT repair service not available until Dec. 26 ...two weeks out. Was told to call 800 number when parts arrive and can maybe bump service up sooner.

I purchased an extended warranty for my LG dishwasher from Conn's. It has been a good machine, but the pump would keep running, and I had to shut it off at the circuit breaker to stop it from running. I contacted Sear Home Services. They rescheduled me three times before they showed up to diagnose, two weeks after my first call. The technician diagnosed it, ordered a bunch of parts and got them approved over the phone before he left. He also scheduled the appointment to install them. I received the parts a few days later. Now They have missed two appointments to install them.

I have been waiting over 30 days for my central air to be repaired. They have been out once, damaged my door, and promised to be back, but they have not been back and will not return my calls. They even closed my original service request as completed, which was the furthest thing from the truth, and then rescheduled it as a follow-up visit. Still, the original request was never fulfilled since the repairs were never completed - and I have a damaged door and no response on how it will be resolved.

This service is a joke. Broken washer since mid-November. Purchased a protection plan through Best Buy when we bought washer and dryer. Sears has rescheduled 4 times. Twice now my husband or myself have taken the day off work after they confirmed the appointments only to get a call in the afternoon that a tech is not available to come look at the machine. Their customer service is absolutely trash. No resolution just a sorry you stayed at home all day unpaid at the holidays. Merry Christmas.

I have been a Sears home warranty customer for a while now. All in all it has been a frustrating experience. The main reason is there is no way to give them feedback or address an issue. The only way you can do it to call their number which goes to a call center I hear even they do not have ability to call and resolve the issue, They can only send a message

I scheduled a repair for my treadmill using Sears Home services and it was a disaster. The tech that showed up checked my model number and without testing the device told me that the roller pad was the problem but my device was not supported. They had the model number prior to scheduling the repair call. When I called to complain that I shouldn't be charged ($140 including tax for a non repair service) because no service was performed.. They already knew they couldn't repair it. They also said I refused to have the repair done, which I did not and that I signed the refusal which I never saw. This repair service is nothing but a scam.

Our dryer broke. The service person came, diagnosed the problem, told us a part needed to be ordered and charged me for the part. We never heard from him again. After 3 weeks with a broken dryer, we contacted another service and they fixed our dryer within 2 days. I contacted Sears regarding the issue and they promised a partial refund. Nearly 2 months later I am still waiting on the refund. I've called 4 times and I'm told that it's just pending. I asked for a supervisor and was put on hold to wait. Their system then told me it couldn't take my call and hung up on me. I started a chat afterwards and was told to send an email to their billing department. I am more than frustrated that I paid so much for service that never happened and can't seem to get this resolved. Infuriating.

We have had this warranty on our washer and dryer for several years. In the last two years the services have gone completely downhill. We rely on the units to handle the laundry needs necessary with taking care of my wife's mother. The last two times we have needed service (dryer once and this time washer) has been horrible. My wife called in requesting the service, told them it would not drain, tech called on Tuesday (never came to look at washer) and said it was the pump. It was ordered Wednesday and sent here for a Saturday appointment. We received the part on Friday and apparently this "service" company is not aware of how to use package tracking so they sent an email at 1630 the day before (Friday) wanting to know if the part was here which my wife responded to with yes it was here.

I recently booked Sears Home Services’ “Clean & Maintain” package for three kitchen and two laundry appliances. At $295 ($249.99 + tax), it seemed like a good deal—until the technician showed up. Cleaning? What Cleaning? Armed with just a vacuum and no proper cleaning supplies, the technician’s work was superficial at best. The washing machine’s soap dispenser? Untouched. No cleaning cycle run. Instead, I was told to “run vinegar through it myself.” Why did I even bother hiring them?

Purchased a home that is truly a "money pit" and yes, we had a home inspection but a real estate agent that was worthless. That is beside the point... put in order that fridge was leaking every day and our ice maker did not work. We received a 9 hour window when service would come (taking off work to wait for service people who created more problems than they solved) Cleaned the drain OK but never looked at the ice maker/reviewed with a scheduling agent and it was on the order per my request but not addressed. They left but not before leaving mud on the carpet and sand all over the floor.

Had Sears Repair service come out to repair refrigerator. Sold a warranty. Service person ordered part that didn’t wasn’t broken. Ordered more parts, said would be shipped and here in two days. They now say we don’t when they will come in. I canceled ordered parts and they shipped them anyways few days later. Having to dispute the charges with the credit card company.

Sears Home Warranty Service may be a scam as we've been trying to get a technician out to repair our GE dryer repair since early Oct 2024. In addition to paying a monthly fee, I paid an $100 fee to get the first service call to diagnosis the issue (the timer control needs to be replaced) back in early Oct 2024. The automated AI scheduled the first appointment in mid-October. The appointment has been missed and rescheduled 4 times by the company and after over a month no service repairman has yet to keep the appointment.

Horrible customer service. Takes over an hour on the phone to get issues resolved. Replacement parts and units when it is unrepairable takes weeks. A couple of examples: Took 2 weeks for a furnace replacement in January and I still had to pay $1100 for it. Also tried to repair unsuccessfully for 2 weeks before that. To replace a garbage disposal was only approved at $280 when it cost $500 for a cheap unit and installation. They only covered 50%, so I was out $320.

I would not recommend using Sears Home Services. I requested service for a washing machine I bought from Sears some years ago. The person who came to do the diagnosis said I need a new drain pump, and right there, he placed the order for it. He told me it would be delivered to me, how long it should take, and he made me an appointment for the repair. I then paid $525.58 in advance for the part, and the labor. This is where my nightmare begins...

It started when I called their 800 number. Told them that my cooling fan to fridge was making loud noises. So all of a sudden this operator (which I could barely understand) starts t talking about the cost. I was on the phone for nearly 15 minutes and had no idea what I was getting. She made appointment. So I go to check my credit card and they charged me $650 for a yearly plan for all my appliances which I did not want. This plan has a $100 deductible on top of it. Plus you have to wait 30 days to use it. Definitely not worth it. So I get a text message giving my appointment info. I was blown away when they said the tech would show up between 8am and 5pm. He ended up showing up around 4.

Absolutely the worst customer service of any appliance repair service with which I have ever dealt. Cancelled multiple appointments over 2 days, rescheduled for a 3rd consecutive day, system is all automated with no human to discuss the issue with. Chat function is very limited, with only a few choices in each category. If you have a choice, I would look for any other repair service other than this one!

Sears computer systems are not connected which leads to confusion and service cancellations without notice. Moreover, their phone lines are often staticky or filled with background noise which makes it difficult to understand their accented English. I frequently had to ask for things to be repeated. Customer service personnel stick to long, unhelpful scripts and ask for your contact information each time you call because the system they use is not connected to the system customers use, the text system, or the automated voice system. Note that I'm not speaking of account confirmation, they simply don't have the same information across systems.

I was sold the plan by the service technician who recommended it because I had a recurring problem with my washing machine. I signed the contract without reading it on his iPad. I was not told that I had signed up for a year long contract nor that I could not cancel after a 30 day waiting period. I experience very poor service and found it nearly impossible to get help on the phone or on the website. Months later, with the same problem with the washing machine I called to cancel the plan. After hours on the phone and much run around I was told both that I couldn't cancel and that I could cancel. I finally spoke to someone who said "Sure you can cancel. I will do it for you now" with no explanation. The next day my credit card had two charges from Sears, $334.95 and a $25 cancel cancellation fee. Then I read the 15 page contract, to my dismay. I will attempt to arbitrate with Sears and I will never use Sears again.

I purchased a washer from Lowe's that needed to be repaired. Sears was chosen by Lowe's as our warranty service provider. A Sears Repair Technician out of Myrtle Beach, SC, by the name of Ben, has been rude to my elderly parents and has rescheduled repair at least three times, leaving my parents out of a washer for at least three months. Knowing my parents faced a big issue, his last words to them after not knowing what was wrong with the washer were "Good Luck". This technician failed repeatedly to fix the problem, and now my elderly parents are forced to travel outside of the house to the community laundromat due to Sears's incompetence in repairing their washer.

Web site (Searshomeservices.com) does not provide option to live contacts. Chat option gave limited choice. No option to find out which repair location service involved. Waiting hours for appointment whole day from 8 AM to 5 PM and wasted if being multiple time rescheduled. All phone numbers provided are automate answers with no ability to live contact. Repair order was cancelled without repair done and was removed from on-line. New order was not created without reference to initial which does not link to repair payment made in advance.

Horrible. Don't waste your money. They keep ordering parts and and you have to wait 21 days and then before the 21 days are up they oder another part. Refrigerator not working since 08-24-24. Horrible, Horrible

I've been paying into this protection plan for almost a year. When I finally submitted a claim they couldn't find anyone in my area to service my appliance. I called and talked to a representative and asked to be reimbursed for all the payments I made into this plan since they could not cover me in my area. They told me they would NOT reimburse me. I asked what I have been paying for since the protection agreement doesn't cover me in my area and they couldn't give me an answer but just said they wouldn't refund my money. I've never felt so ripped-off.

I bought a protection agreement for my refrigerator. I created a repair service request on September 3. Technician came, ordered parts then parts were cancelled. No one can tell if parts are available. October 15 no resolution yet. They have escalated my case 4 times already with no end to my repair or replacement. Do not recommend anyone go through this headache. I have called probably 10 times wasting at least one hour each time.

I urgently needed a part for our washer. Sears Home Direct listed the part I needed available with estimated delivery in 3 days. I ordered it, site showed that not shipped but status updates are delayed. 3 days later I contacted them when I was told it is back ordered with no ETA. I cancelled the order and sourced it from Samsung directly with overnight delivery. Sears never issued a refund after contacting them multiple times. My order is still pending and I opened a dispute with PayPal hoping that the money will be refunded at one point. Worst supplier I have ever come across in my life, will never deal with them in the future. I wish I could add them zero stars.

Too bad there aren't negative stars! I have the home service warranty through Sears. My dishwasher needed to be replaced. I choose one as it was in stock on July 24, 2024 and am still waiting on it to be delivered. They scheduled dates in the beginning even when dishwasher wasn't at the warehouse. Then I would hear every excuse and/or meaningless jumbo from the "booking department" that is in every country but America. I finally got through to the Warranty dept after hearing from the distro center as my Dishwasher has been sitting in the warehouse since August 8. It is now Sept 23 and supposedly my case was taken to the "management level" last week and I have yet to hear from anyone. Their website says the dishwasher is being installed on Sept 18...

I needed service on a washing machine. I do not have a warranty for the machine but have used this service before for Kenmore appliances and have been pleased.

Called to cancel the monthly charge ---- was left on hold for over 5 minutes the first time ---- called back and spoke to Hana ---- she asked several questions - after telling her that I wanted to cancel the contract - she kept asking questions - not very understandable --- and she kept me on the phone for another 10 minutes and then she passed me on to someone else - Steven --- who asked the same questions for the third time --- then he continued to tell me different reasons that I needed to keep the contract ---- told him about 10 times that I wanted to cancel and in plain English --- cancel the contract!!!! That took another 10 - 15 minutes to get him to finally work on cancelling --- and putting me on hold for several minutes again ----.

1. First service technician did not even try to diagnose the refrigerator issue that we had. In fact he seemed to realize he was not dealing with the homeowner (he was dealing with my mother-in-law) and all he did was collect the service fee. In fact, his statement was, I will not leave your house until I am paid. I paid him to get him out of the house. 2. Second technician took about 5 minutes to diagnose the issue and order 2 parts to fix. He scheduled a follow-up - our second interaction was positive. 3. Parts received via UPS. Good news.

I am on month FIVE of a dishwasher repair. It is still NOT repaired OR replaced. The customer service is poor, and communications almost non existent. Can't get through on ANY of the numbers you call, and if you do get a human, I get the song and dance of well, the repairs are done by Sears, but the warranty is by cinch My Account, we can't help you, please call cinch my account, and when you call THEM, the song and dance is well, the parts and service are done by Sears, we can't help you, please call the service provider, and that number rings and rings and rings with no answer. This is the most poorly run, inefficient, warranty and repair service I have ever dealt with. I am sorry I EVER signed with them. And I WILL be turning this review over to the Better Business Bureau as well. FIVE months of order a part, wait 2 weeks, that doesn't fix it, order another part, wait 2 weeks, still broke, repairman goes on 2 week vacation, so wait almost 3 weeks for appointment that gets canceled because part did not arrive, that repair doesn't work, so order another part.

I purchased Sears Home Warranty Plan to cover the repairs of major appliances in my home. Other than the monthly $59 fee, I have to pay a $100 deductible for each repair. If the repair takes more than one visit, (such as when they need to order parts and come back to finish the repair) it is still just $100 deductible. In December last year, I scheduled for a repair. I was charged $100 immediately. The Sears technician came but needed to order parts. So they came back in January to complete the repair. I should not be charged the $100 deductible again but they did charge me.

My Father has a contract for repair services with Sears, which he paid in full good till March 2025. His dryer broke in early March. I reached out to them on his behalf and have been given the runaround for more than 4 months. At first, they sent the repairman to the wrong house several times and when a repairman finally came, they kept saying that they need to get a new part which never came. Whenever you call them, you are on the phone for at least one hour if you're lucky. Most of the time it is longer and if you even get the chance to speak to someone, they are unable to resolve the issue or the phone mysteriously just hangs up.

Called them for my undercounter ice maker and when the technician came out he took a few pictures, pushed a few buttons and went outside for a little bit and came back in and said it'll be $1500.00 to repair it. I obviously declined that and then he left. Next morning I decided to change the filter why not can't hurt. So when I got home that evening it was completely full of ice and as I'm typing now it's working perfectly. They wouldn't give me back my initial diagnostic fee of $184.00. My opinion is there was no diagnosis

They were scheduled to come out to fix hvac not cooling…They have canceled 3 times and each time with no warning, on the day of, I get a text saying it has been rescheduled for 2 weeks later…I have been waiting for 6 weeks and still no AC and at this point I think they are just kicking the can down the road, I think they have no intention of coming.

My mother purchased the Sears Home Services package for approximately $800. When her air conditioning unit malfunctioned, we promptly contacted their service department. The initial appointment was scheduled for June 14, 2024. On that day, a Sears service person arrived around 1 PM and identified the problem as a frozen air conditioning line, stating they would return on June 17, 2024, without providing a specific time.

This is far and away the worst customer service experience I have ever had. Please don't make the mistake of paying for this worse than useless service. I first had a repair issue last October and have literally over a hundred hours on the phone, I have still not gotten service. Something has gone very wrong in this business and they are failing miserably at taking responsibility. It's bad. I believe they are being sued and they deserve it.

This place must be a complete scam. My home warranty company hired them to come out and fix my ac. No one ever showed or called. Super unprofessional and you can't reach a human to talk to. Everything is an automated voice messaging system. Complete waste of my time.

Do not--repeat, NOT--purchase a Sears Home Service contract. We had a refrigerator fail 9 months ago. Two techs have been out and failed to effect repairs. Under the terms of the contract, Sears is to repair or replace. They then told me to find a repair service myself and send them an estimate. When I notified them that I was unable to find a repair service in our area, they told me to call one of the services who had already been here and had been unable to make the necessary repairs, pay them myself and submit the bill to Sears for reimbursement. I am in the process of canceling the contract.

2 NO CALL, NO SHOWS! Schedules for 06/17... No show, called to find out why? Parts not here yet they said. I advised them the part were here, in fact 3 pairs of parts. Reschedule for 06/24... Again, no call, no show. Called again, same lame excuse. Again, I told them the parts are here & I gave them the part numbers. Received another empty apology and was rescheduled AGAIN, this time 11 more days out. Asked to speak to a manager and was dropped during the transfer???? I don't even know where a Sears Home Service near me or I would go there myself to talk with someone in person. This is the WORST experience with a repair ever, even worse than Lowe's!

I purchased a freezer in 2019 from Sears and bought the extended warranty however I had to have it repaired after week one. They said they would replace it if I could load it and bring it back, I told them I don't have a way to get it there. This was the first of many disappointing experiences with this company. I have lost food several times and when I bought the extended warranty I was told if they had to come out 4 times it would be replaced. Covid happened and parts were hard to get and when I got parts they have been damaged. I spoke with Esther 10/28/23 at 3:53PM and was told I would have a replacement within 3-5 business days. Well here we go again still without a freezer and the repair company just closes out the tickets which makes it difficult to try and get any information. I asked for a manager, they don't have the authority to send me to a manager. This American Freight with Sears Prime Warranty is a sham.

Sears home protection agreement - 2 months without a fridge. They came and diagnosed/ordered parts but I could not get them to give me a repair appointment they would show up to. I have to call and pay out of pocket for my local appliance repair man to fix my fridge. Numerous calls to sears/numerous "repair appointments" they never confirmed via email/text that they are supposed to do. Talking to some foreign person that simply don't care and forget talking to a supervisor.. They won't do it. If I could give them a -100 I would.

I had an initial repair on 4/12. I was told the dishwasher needed a part and the next repair was scheduled for 4/19. The tech never showed up and I never received a notification that was appointment was cancelled. I have since had 4-5 additional appointments scheduled with the tech being a no-show and not receiving any notification. It is very difficult to get a live person on the line and when you do all they do is read a spiel. There is no way to talk to customer service or a supervisor. Now I am trying to get my nearly $500 back and find another repair service. I would not recommend this service. Save yourself the headache.

I have called Sears Home Services about getting my Kenmore dishwasher repaired. I scheduled a home repair on Feb 23,2024 repair man showed up, checked dishwasher for problem. He said that he would order a part and to call him when I received that part. No part was ever received and his phone number did not have a voice mail so I was unable to contact him. I waited 2 months for this part that never came. So I called Sears Home Service again. They sent out another Sears Home Services repair person this time on April 29,2024. He checked dishwasher and also ordered a part that was needed to repair the dishwasher. He scheduled an appointment for May 7th between 1and 5PM. He never called to cancel appointment and I never received the part to repair the dishwasher.

I've been attempting to get my warranted refrigerator repaired for 2 months. I made an appointment but the technician was a no-show and no follow-up phone call. I cannot talk to anyone on the phone. The next appt is 3 weeks from now. Not professional service at all!!! Numerous bad reviews online concerning the company, Transformco who is the subcontractor who handles Sears Appliance Repairs.

Twenty years ago, we purchased a Sony Wega TV and a Sears Home Service agreement, that included home service to fix or replace the Sony. For 20 years, there was never a problem with the TV, and for 20 years we continued to pay the for Sears Home Service. (Yes, we were foolish!) This year, one of the parts (not the major tube!) bummed out. Sears Home Service provided an excellent local technician who located the problem—but the part was no longer available (not from Sears, nor from anywhere else). Sears Home Service, via repeated phone calls, processed the situation and agreed to replace the TV or to pay compensation. It has taken more than a month and all they are going to do after "processing" the situation is a check that will not arrive for another month for $299.00—period!