Sears Home Services Reviews

I purchased a freezer in 2019 from Sears and bought the extended warranty however I had to have it repaired after week one. They said they would replace it if I could load it and bring it back, I told them I don't have a way to get it there. This was the first of many disappointing experiences with this company. I have lost food several times and when I bought the extended warranty I was told if they had to come out 4 times it would be replaced. Covid happened and parts were hard to get and when I got parts they have been damaged. I spoke with Esther 10/28/23 at 3:53PM and was told I would have a replacement within 3-5 business days. Well here we go again still without a freezer and the repair company just closes out the tickets which makes it difficult to try and get any information. I asked for a manager, they don't have the authority to send me to a manager. This American Freight with Sears Prime Warranty is a sham.

Sears home protection agreement - 2 months without a fridge. They came and diagnosed/ordered parts but I could not get them to give me a repair appointment they would show up to. I have to call and pay out of pocket for my local appliance repair man to fix my fridge. Numerous calls to sears/numerous "repair appointments" they never confirmed via email/text that they are supposed to do. Talking to some foreign person that simply don't care and forget talking to a supervisor.. They won't do it. If I could give them a -100 I would.

I had an initial repair on 4/12. I was told the dishwasher needed a part and the next repair was scheduled for 4/19. The tech never showed up and I never received a notification that was appointment was cancelled. I have since had 4-5 additional appointments scheduled with the tech being a no-show and not receiving any notification. It is very difficult to get a live person on the line and when you do all they do is read a spiel. There is no way to talk to customer service or a supervisor. Now I am trying to get my nearly $500 back and find another repair service. I would not recommend this service. Save yourself the headache.

I have called Sears Home Services about getting my Kenmore dishwasher repaired. I scheduled a home repair on Feb 23,2024 repair man showed up, checked dishwasher for problem. He said that he would order a part and to call him when I received that part. No part was ever received and his phone number did not have a voice mail so I was unable to contact him. I waited 2 months for this part that never came. So I called Sears Home Service again. They sent out another Sears Home Services repair person this time on April 29,2024. He checked dishwasher and also ordered a part that was needed to repair the dishwasher. He scheduled an appointment for May 7th between 1and 5PM. He never called to cancel appointment and I never received the part to repair the dishwasher.

I've been attempting to get my warranted refrigerator repaired for 2 months. I made an appointment but the technician was a no-show and no follow-up phone call. I cannot talk to anyone on the phone. The next appt is 3 weeks from now. Not professional service at all!!! Numerous bad reviews online concerning the company, Transformco who is the subcontractor who handles Sears Appliance Repairs.

Twenty years ago, we purchased a Sony Wega TV and a Sears Home Service agreement, that included home service to fix or replace the Sony. For 20 years, there was never a problem with the TV, and for 20 years we continued to pay the for Sears Home Service. (Yes, we were foolish!) This year, one of the parts (not the major tube!) bummed out. Sears Home Service provided an excellent local technician who located the problem—but the part was no longer available (not from Sears, nor from anywhere else). Sears Home Service, via repeated phone calls, processed the situation and agreed to replace the TV or to pay compensation. It has taken more than a month and all they are going to do after "processing" the situation is a check that will not arrive for another month for $299.00—period!