Sears Home Services Reviews

Our Thor cooktop - purchased at Lowe's March 2025 - had a few 'teething problems' from the word go, such as the unit not powering on after several attempts for a few minutes, and the largest burner simply not turning on a few times. May that zone stopped working altogether and the powering-up issue got worse. We had to reset our breakers a few times a week in order to get the unit to work (electrician checked - we definitely had enough power to handle this cooktop). Set up an appointment through their app and when a technician finally came by a few weeks later, he said "Just keep resetting the breakers". I told him that was an unacceptable solution (which it is). He reluctantly ordered a heating element for the non-working zone and said he'd be back in a couple of weeks. Of course it took ages as he was fired and SHS decided one instead of three techs for our region of the country was fine.

Had a scheduled appointment with an arrival 8am-5pm on Weds. I was able to look up arrival thru their website. Showed 4:30. That time came & went with no call & a no show. Rescheduled for 2 more weeks.

I've paying Sears for years home warranty. Refrigerator has been out 2 months. It's the holidays. They can't find anyone to repair. 4 techs have been here. 3rd install compressor wrong. Last tech said, order new parts. They scheduled to be installed each time day of it gets scheduled, no other company wants to work behind their work. Still no working refrigerator. About to go into 3 months. Lenora ** Ridgeville SC

I have been a Sears Home Warranty home protection customer for many, many years with no problems. However this time, this year was the worse! For a washer repair I waited for four months to have a working appliance again meanwhile paying on their plan! I had to do my laundry at the laundromat without any reimbursement for that cost or gas to get there. The technician appointments were three to four weeks out at a time with no consideration for your inconvenience.

Sears Home Services was assigned a washer repair by my father's warranty company, American Home Shield. They came out on 10/31 to diagnose the issue, decided the motor needed to be replaced. On 11/4 they replaced the motor and a switch on the washer door. Two weeks later the washer failed again. They returned on 11/17. The diagnosis was they needed to replace another part. They ordered the part and came for the repair on 11/21. We attempted to use the washer after the repair; when we checked on it 10 minutes into the wash, there was water overflowing out of it. Whatever "repair" the tech made was not done correctly or not fully tested to ensure the washer was functioning properly.

The negative things others have input about Sears Home services, on variou platforms, are all true; e.g., it is not possible to speak with a human, and even their Chatbot is useless, only offering their own 4 or 5 options, with zero 'other' option. I thought they were professional, personable and relaiable. No more. They are a joke, and you will most likely be burned ... In my case, uploaded the Whirlpool cooktop stove model number to the service request online, as a required part of it. When the technician came, the ONLY thing he did was to look at the model no. again (exactly what I had uploaded a week+ earlier), and tell me that parts were no longer available for that model, and that 90% chance that repairing it would require those parts. He then left, billed me the $129, and that was it. They are now the WORST. Period.

We just had a fan replaced in our refrigerator (NOV 2025). The technician was friendly, efficient, diagnosed and repaired our refrigerator. I thought the price was a bit much. A gasket and fan, when priced online for GE genuine parts was $100. We were charged $200. The repair, no more than 2 hours, was $479. The invoice does not itemize the hours worked: just one big sum.

I have a Sears Home Warranty Contract but cannot get the issue resolved with my range and cannot reach a live agent! I was confirmed an appointment with Sears and they did not call or come. Rather I received a call from a subcontractor whose technician did not stay around long enough to witness the issue with my range. He reported that it is heating properly. It does heat properly but stops heating after a certain temperature. This my second call with no results and I want to cancel!

I trusted Sears to provide a warranty related dryer repair. The first gentleman came and was unable to locate parts. He did spend time speaking with AHS and they ordered the parts. I had to again wait for an appointment. The new guy replaced the parts and then said, "Don't use it due to concern for blocked vent." I paid to get that all cleaned. Dryer still takes 2-3 hours for small load. During the second visit, the repair technician did not put the filter back in place properly. I waited for another appointment all day with no show and no calls. There is only an automated AI Samantha that only said no information and no people available and my options was to reschedule.

I have PAID for a Maintenance Agreement with Sears Home Services from the 90’s. The present Agreement expires 2028. This summer my 1996 Hot Water Tank originally purchased from Sears bursted from rusting. I called Sears for service. Sears was unable to send a Technician right away. We endured two weeks without running hot water.

I am very disappointed with Sears Home services. I called Sears to repair my Kenmore washer. I needed a drain motor. My appt. was on Oct.23,2025 and was told the part would be sent to my house in a couple days. Return appt was Nov. 3, 2025. No part received. Appt set for nov.10, 2025 again no part. Now Nov. 17,2025 so far, no part. They charged me $651.38 which had to be paid in full the day of diagnostic. Now no one talks to me. All inquiries are AI and bots. No explanation, no call to inform me of anything. Bots just keep telling me they are sorry I have no washer. I have corrected my e-mail with every bot and AI and they still have it wrong. This has been so frustrating because I trusted the Sears name and will never make that mistake again. They obviously have no means to be able to do the repair, so they just avoid you.

I had the Sears Master Protection on my HVAC. It used to be a very good product. I even had my unit replaced at one time. Now you can’t even get the covered maintenance done. No techs in area. I had to call someone local and didn’t get full service covered. I have no confidence that if a repair would be needed it would be covered. I paid 1500.00 for 3 year plan. Canceled after 2 years got almost 500.00 back. Sears is not part of this company anymore. Just name only. Not reliable horrible customer service and if you are lucky to actually talk to someone still no help. Don’t purchase and if you have cancel as soon as possible.

I wish I could give zero stars. I have been paying the monthly for a few years. The time comes for me to need a repair and the only appointment for my refrigerator is over 3 weeks away. I ended up buying a new one. I should have cancelled then but I held on. Now my dryer is broken. It actually became filled with smoke. I called to schedule an appointment. I had to pay $100 to even make an appointment. When I asked if anything is available soon due to the severity of the situation, the operator told me that she has no idea. I would have to pay $100 for her to request an appointment.

I scheduled a repair for a dryer which had a bad heating element. The part was shipped to me from Amazon. I tried to contact Sears repair to confirm my appointment and was only able to reach an AI representative. This representative told me that they had to reschedule my appointment because the part had not arrived yet when in fact I was holding the part in my hand. In the past their service was excellent but no more. They seem to not know what is going on. I was finally able to get hold of a live person and she told me the same thing that the part had not shipped yet when in fact it had already arrived. Currently their service is horrible and I would not recommend using them. I personally will never use their service again. Please get rid of the terrible AI operator and give a human being a job.

I've had the very worst experience with Sears Repair Service, their Tech came to my home on 11/3/25, he as was the rudest, unprofessional person I've ever had in my home, he seemed to be using his phone (google) to determine what was wrong with my Kenmore Refrigerator, I paid him $119.00 and he never til this day, has given me the itemized report as to what is wrong with my Fridge.

Worse company ever! They keep canceling appointments because they can't make the 11 hour window they give you. How can you say someone will come between 7am and 6pm then send first update at 7.30pm that Mustafa will be there at 8.30pm and 5 min later reschedule the appointment stating "as requested"? I wasted 3 days waiting on them. Let me not start on their unprofessional and rude techs. One finally showed up, did not even touch my dryer, diagnosed it telepathically, ordered rollers, but the issue was a computer. 😑

Tech arrived same day for a broken Lid Latch for my GE washing machine. Tried to charge me $300.00 for a part that was $80.00 on the Genuine GE website. Total cost to fix the washing machine was more than the machine was brand new. Considering you're on the hook the the service call as soon as they show up they try to overcharge. Stay Away!

The repair man came on time for the first visit. He had me pay upfront for the necessary part and said it would take a week. After a month I started calling, but no matter what I did I could only get an AI assistant! I could only cancel my disputing the charge via my credit card company! The part was $172 on Amazon but they charged me $500!!! Stay Away!!!

This review concerns a standalone Sears Home Services repair appointment, not a warranty plan. Sears took full payment for a dryer repair they never completed. They missed two scheduled appointments without any notice or communication, then refused to reschedule promptly. After the second no-show, I called to request an earlier date, but the earliest slot offered was days later. At that point, I requested a refund. Sears required me to return an unused part at my own expense before issuing only a partial refund. Their own website clearly states: “If you proceed with the recommended repair, the diagnostic fee will be waived.” We authorized and paid in full for the repair, but Sears failed to complete it. Despite this, they kept the $129 diagnostic fee and refused to refund it—even after I cited their own policy.

Our GF refrigerator was purchased at Sears. We purchased the extended warranty Sears called at the master plan. It was extremely expensive at the time that we felt that it was best to purchase. The refrigerator went out on October 23. It completely stopped cooling and freezing. We contacted Sears Home Repair. They came out and they tried to collect $129 from us for diagnostic however we refused to pay that fee because it was under warranty that we purchased.

Horrible. Do not use Sears maintenance service for repairs. They send out 3rd party repairmen. I ended up with A&E and can’t help but feel ripped off. He told me no worries. It’s just a fuse and he fixed it without providing me with an estimate (as was the agreement in the service call) and then charged 379.00 for the repair. I tried to follow up with Sears and they only have chat and they provide an email for complaints and the response from email seems to be AI generated as well since my original emails two them had the same response all three times. You cannot speak to a human and the credit card company could not either so I am stuck paying the bill.

Sears is a rip off. They come in your house. Give you a diagnosis and don’t leave your receipt and then tell you you have to wait two days to get a receipt after they take your money and they’re also coming out and fixing appliances that they already know are under warranty or have a lawsuit cause they’re in bed with LG, not trustworthy.

I've been trying to get service and so far it's been nothing but a back and forth game. We've been paying into this for three years and need to use it and it's been impossible. We need our heating serviced and no one has called or shown up.

I have been paying for this service monthly since 2021. When you file a claim, there is a fee (currently $100) in addition to the monthly fees. I have come to realize that parts can be replaced, over and over again, while the issue persists. In my case, my washing machine wo stop working and there will be two error codes that show on the display. The technician would come, order parts and then after a week or two, the parts arrive and another technician would come to install the parts. Unfortunately, the problem persisted causing me to have to go to the laundromat to wash my clothes. When the technician came out again due to the machine still not working and displaying the same codes after four parts were replaced, I was told that more parts needed to be ordered. More waiting and wondering if when these new parts are installed, the washing machine will finally work.

2025 update. Complete Scam. Their website purposely hides links to your warranty, hoping that you schedule for "regular service" out of pocket so that you don't get any benefits from the home warranty you may have paid for multiple years in a row. It was always hard to get any actual service, but was doable if you spoke with multiple call center folks directly to actually get an order synced up and pushed through the system. Now even that garbage "feature" is gone. All client communications are "AI." The "AI" features that they have running the text chat AND the phone center are incapable of even basic support operations.

Had a wall oven whose igniter blew. Called Sears, told them the issue, the model # etc. They show up and say we need to order the part, second visit they install the (counterfeit) part and it blows out the motherboard. Called them back for 3rd trip for them to tell me we need to order more parts. 4th trip they says oops, apparently not all parts were ordered. They order more parts. 5th trip they show up and say...wooops we need two people to install this. 6th trip- they show up and say we can't fix this and give up. ABSOLUTE DISASTER. $200 igniter now turns into a $2000 oven replacement. Someone tell me how to sue these clowns.

Sears Home services is a complete scam. You pay 70.00 dollars a month and a 100 dollar deductible for nothing. They cancel on you repeatedly. The window for repair work is 8:00am to 5pm. They will wait till 4:55 and then cancel.

Absolutely the worst service I have ever experienced. If I could give negative stars I would. Setting up the first appointment went fine and lady that that helped me was friendly and helpful. Then it all went downhill. Tech came out during the time frame request was at the house 5 min. Said he needed to order a part. Okay we ordered the part I PAID IN FULL for service and part. Part did not come in before next appointment time one week later; and I understand that happens. But I had to cancel that appointment and reschedule, lady helping me this time very rude and even though she claimed to make my appointment did not because I received an email that work had been completed. Had to call back, make another appointment request the same time because I work full time and on a very strict schedule; of course no time available for two weeks. Had to take time off so I could get my washer fixed.

Sears Home Protection Service is a terrible company. They do not help you. I have a 2 year old range hood that quit working. I called and started a claim, and they finally got back to me and said that they did not have a technician in my area so that I was to find one. I finally found one, he came out and said the problem was the touchpad was no good. He searched for parts and could not find any. They are no longer were making them. I called Sears back and told them what he had found, and they wanted me to jump through a bunch of hoops before they would do anything. I was supposed to chase this guy around and get an invoice that said the parts weren’t available.

Called Sears first week of September. It's now Oct 22nd. I call every week, they keep postponing my appt to fix my fridge. Said part on back order and we will escalate. Broken promises, almost 2 months with a broken fridge and they still don't know when the part will arrive. Where am I supposed to put food. Holidays are coming. Now I can't buy anything, nowhere to put the food.

I made an appointment online to have my Bosch dryer repaired. The Sears technician came the first time on time, tried to fix it and said he needed a part to do it and that to order it I needed to pay for the repair and the part upfront, so he ran my credit card for $570. Since then, I have scheduled and the website system has canceled 5 times!!! Which amounts for 20 hours of my time wasted, since they tell you they are coming in windows of 4-5 hours that you have to keep waiting at home. My frustration is such that I have decided to cancel services and tell my credit card company not to pay them for dereliction of duties.

If I can give 0 stars to Sears Home Warranty and Cinch Home Services I would. I have had a warranty plan with Sears Home Warranty and Cinch Home Services for 3 years. I had an issue with my appliance and they said it was not fixable and would send me a check to replace the appliance. That was in October 2024. I have called several times over the year to be lied to each and every time that "I would received the check on 7-10 days" and it never came. I told Sears I wanted to cancel my plan and they said if I did, I would not get my replacement check. It is now October 20, 2025 and I finally after at least 20 hours of calls, several emails, SO MUCH FRUSTRATION and one year I received the check. My year of payments to Sears was more than the check I received to replace my appliance. DO NOT WORK WITH Sears Home Warranty and Cinch Home Services - I feel totally scammed and so angry.

Sears was sent by Choice Home Warranty, which means no service is started unless $75 is paid up front. I paid and service was stated. Parts were needed to finish the job. They returned a few days later and finished the job. This was one service, not two. The service man warned not to let the company charge again. That's exactly what they have done. I was turned over to a collection company who demands that I prove that I paid. I showed them a copy of the check that I used to pay on the spot.

If I could give no stars I would. Absolutely ridiculous. Been without a fridge for a month now. First it was "sorry we overbooked." Then the tech finally showed up a week later to be there 5 minutes and said he had to order the part. Then he couldn't come back cause he was on vacation. Then he was suppose to show up a week and a half later, waited all day to get a call at 4: 15 p.m. saying he couldn't make it and would come two days later. Have already paid for one service call that he never even showed up for. Just Absolutely terrible service. Customer service is poor. Tried to talk to a supervisor to be told he wasn't available. Highly do not recommend.

I had the home protect insurance, when the service man came to fix my range. He took some photos and sent them to his office. They said that it was damaged by impact and they won't cover my range. The repair man even told them it was not a impact damage it cracked under heat. I called the service number and informed them that I was going to cancel my coverage. The person I was talking to, told me that they were going to honor my coverage and replace my range. This was October 3, 2025. He said if I don't receive the email with the confirmation and instructions on how to replace my range in 3 days, call back.

Fraud, fraud fraud. I've scheduled and got rescheduled 5 times and still no-shows. There are no live agents to speak with during my experience. AI only answers your call and will not transfer to any live agents.

Sears Home Services overcharged me for a part needed for a washing machine issue. The part was quoted to me at $225. When I later went to their website and searched for the part, it appeared at a cost of $135.15. They ordered the part from Amazon Prime for $19.57. It was sent directly to me in an Amazon Prime envelope. When I requested a price adjustment for the overcharge, I was told their pricing is "accurate" and "aligns with their standard procedures". Unfair and dishonest is the only way to describe their standard procedures. I would welcome contact from someone at Sears Home Services to help me resolve this issue.

I had Sears reschedule me twice already. Took them a week to get here. The part had to ordered and was told it would hear in three days. Although the technician was pleasant, my appointment got pushed out to two more weeks meaning I’m without a washer for a month!

I would not recommend this service company not because the lack of knowledge of the service of the technician but the cost of the repairs. I supplied the part & I was charged $217.35 for a 15 minute job. What a rip off! The technician obviously gets quite a beating for this type of service charge!

This started Sept 12, 2025, I needed parts, two weeks later, parts were added to my dryer. Two minutes after repairman left, the dryer was doing the same thing again. I have been given the run around every time since. I would never used Sears again. Oh when I finally got through they gave me a name of a Real repair company. I called the company and they said they do not work with Sears anymore. Hmm I wonder why. The real big problem is no one tells you how to use the system, this AI system is no good. It gives you the run around, too. We need a real person to help us. Well, wait the people I would talk with gave me the run around too. I believe they owe me money back for wasting my time.

We've had Sears Protect (Cinch) for years and needed to only use them three times. Each time has been a significant pain to get services. Initial claim request is easy but then obtaining appointments, parts, and status updates is terrible. Customer service is a continual loop: phone line points to website, website points back to phone, phone line you to back to the website, back on the phone you end up in a loop and then get hung up on.

My appliance stopped working for a very general reason... Thermostat. Parts arrived immediately within days of the diagnostic appt. I had a total of 5 appointments scheduled over 3+ weeks and they did not show up for 3 of the appointments. I would never use this company.

Sears home service techs do not communicate with each other. Have a brand new LG range that the oven only worked twice in the beginning. It's now going on 2 months of not being able to use a brand-new oven. The 1st tech said it needed a motherboard. The 2nd tech said it didn't need a mother board it needed a new valve and ignitor. They were supposed to come today, but won't because they said the part isn't in. I have the parts at my house! I DON'T NEED THE MOTHERBOARD! They won't come until I have the part I don't need.

A technician was scheduled to come to my home for a repair. They did not show up at my house nor did they even attempt to make contact via phone however they forged my signature on documents saying they completed the work order.

Invoice Number: **. Amount: $573.39. Payment Date: 9/15/2025 12:53:37 PM. The technician did not disclose his license to verify his certification. He looked at my dryer, didn't move it at all but said it needed a part to be ordered. He gave me a quote for $573.39 for parts and labor to be paid in full first. I voiced concerns over paying for a service that was not completed and asked if I could pay for the part upfront only. The technician denied being able to do that stating the labor was to be paid in full. I paid and the repair was scheduled for 9/30/25. I kept asking for the status of the part with the AI representative. I was told that my concerns were submitted to the parts department but no follow back.

Their agent said they could fix my criterion stove. Repair man got here. Said he couldn't get parts. Then charged me $119. Service call. He did nothing! Don't trust this company!!! I feel this is not right. Was tempted to not pay him. They are liars. Their AI agent needs to give the truth.

Technician window was 8am-5pm. Never received an update until 2:39 pm which then listed that time as the expected arrival. Checked again an hour later and expected arrival was listed as 7:28pm! Then received a text message at 6:28 pm stating that “due to unexpected staffing issues in your area, this appointment will have to be rescheduled.” Absolutely unacceptable. Took the day off work and waited around for nothing! 0/10 would not recommend. Also, impossible to get ahold of a live person to speak with. Everything was automated.

My service tech Tim, is awesome. He diagnosed the issue with my Electrolux dryer. We discussed the previous service that was performed and concluded the replaced parts were not the cause of the noise. I explained to him that I had been complaining since the first year we owned it. The previous techs said the noise was not an issue and basically kicked the complaint down the road until the noise was so bad they decided to replace some parts. By this time, it was out of warranty, and I had to pay nearly $500 parts and labor. When the tech turned it on after replacing the parts, I told him the noise was still there and actually worse. He told me they all sound that way. I disagreed. He left. Over the next 2.5 months, the noise got worse.

Sears Home warranty used to be a reasonable service. Not any more though! It’s next to impossible to schedule a service appointment with them. And when you are finally able to do so it is cancelled at the last moment. They are complete waste of your time and money. You’d be better off paying out of pocket directly to local repair service companies rather than wasting your money here.

Sears began repairing my refrigerator in April of 2025. They made at least 27 appts. Only kept two. Tried to repair it. It worked for 4 hours. They gaslighted me. Tatiana from headquarters called. And I never heard back from her. I contacted BBB. There was nothing they could do. I spent over 1200 dollars for the contract for a year. They will now not accept my phone call. I want my money back. I have been cheated by Sears. I will post on Facebook and anyone who will listen.

Worst company that ever existed! Call anybody but These people. they Are the worst! Got a text message from them 3 days ago saying they had an opening that day if I wanted to move my appt up And they gave me several choices for times. I immediately said yes and picked a time. Never got a confirmation and when I sent test asking for confirmation I get a message saying our service is not available. I didn’t know if they were coming or not but I waited the 4 hour window just in case. Of course they never showed up.

Avoid Sears Home Services like the plague! After spending $700 to repair a refrigerator, they canceled six appointments in six days, usually after I waited all day for the technician. Refrigerator is still not working and I’m done with this most aggravating customer experience of my life. I’ve contacted a real, not “artificially intelligent“ appliance repair company.

Repairman gave no estimate. Was there 30 minutes. Gave no bill. Had a way to pay by sending to my phone than all info disappeared. Filed complaint with Federal Trade Commission. Had to cancel credit card. Was informed they put me on a monthly reoccurring charge. Repairman said all info disappeared after he finished call. I told him I never heard of such a thing and I was going to file a police report also.

First, they didn't have a live person to speak with only AI automated (this was directly from the automated voice). The automated system is extremely frustrating. Example, not recognizing what you’re saying, not proving options for why you’re calling, restarting. It also told me I had an upcoming scheduled appointment for yesterday's date (didn't recognize it was now a day later and the repair person already serviced - which is what I was call about, the new problem since the original problem was already fixed the day before). We will not renew. Avoid this frustration!

Reported LG refrigerator stop getting cold and freezer was not working on July 22, 2025. Tech came out and confirmed compressor is bad in July. As of today 09/17 still not fixed and Sears cannot explain what’s the hold up. Finally received new compressor on 09/02/25 but sears has rescheduled the 09/16/25 tech visit to 09/22/25 with no explanation of why. They were quick to take the deductible payment but making my 84 year widowed mother wait for refrigerator repair. I’m not happy with this company (sears home protection).

Sears was suppose to fix my dryer. Kept saying the parts were delayed and the service was never completed. The money was taken off of my card for a service they never provided. Tried to get in touch with customer service and they have made it impossible to speak with anyone for a refund. I will never use this company again.

When purchasing appliances avoid the warranty with Sears Home Services! Absolutely terrible communication (as in no way to reach a live person for help). I received AI text messages every morning leading up to my appointment asking me the same questions that I already filled out about my issue. They tell you they will be at your home between 8a-5p with no additional contact. I'm already on my 7th hour of waiting and have had no luck reaching anyone to confirm if they even show up today. What a waste of time!!! Disaster company. Avoid at all costs. I will never pick a warranty with them again!

Worse no show service ever. My appointment for technician was from 8-12 noon. I placed two calls to customer service and supposedly escalated for tech to call me. That didn't happened. I cancelled my appt. DO NOT TRUST THIS COMPANY. YOU'LL SORRY.

DO NOT buy the warranty or use this company. It is a complete scam! Their customer service is horrid. They try to do all with automated systems. They didn’t honor their work. They put in a new stove hood fan which failed in the first month. Per-charged me another $100 fee to come out to repair and never came in my house due to paperwork mix up and won’t return my $100… then charged me $175 to cancel my warranty, when I am canceling because no one came to fix anything!!!

This (below) just happened to my mother and I’m in the middle of basically the same thing. They are such a rip and you can’t talk to anyone! Also ask before you use anyone because they have different names - my current service is through Lowe’s extended warranty. 7 people have been out and you can’t even talk to them! Motor is about to be replaced for the second time in two weeks but I can’t even tell them that!

Initial call to Sears was to have a freezer repaired under my warranty. The technician came and sprayed my freezer with water. Said the job was complete. “Give it a couple of hours and that’s all it needed” as he walked out. After the fee was collected. The next day I still had no ice… I contacted at Sears back. They then rescheduled an appointment. No one showed for this appointment. By end of day when I contacted Sears back, they had automatically given me a new appointment two weeks out. I was disgruntled and called the customer service. They told me they were sorry for the inconvenience but could reschedule a new appointment when I contacted them for someone else to come out. No one showed once again.

If I could rate it lower than 1 star, I would. The absolute worst customer service I have ever experienced! They told me they could repair my ice maker, ordered a part and then never got back to me to let me know they were unable to get the part or repair my fridge. Still trying to get my $500.00 back I paid for the repair. Keep being promised the $ will be returned on my credit card and it has not. Stay far away from Sears Repair!

We had a refrigerator with a noisy and slow producing ice maker. Sears Home Services was contacted and an appointment was finally established. The service technician arrived and diagnosed the problem. The technician’s recommended was a replacement ice maker. He installed a new ice maker. After several days, the new ice maker began slow production of ice. Sears was contacted and an appointment was set.

Worst company ever. DO NOT USE THEM. Their technicians don’t take the time to diagnose actual problems, only take shortcuts so they can get in out. You can’t talk to a human and their telephone AI hangs up on you if you don’t like the offered prompts. They scheduled appointments for the entire 8-5 day and show up randomly or not at all. They arbitrarily change appointments, without you consent. A horrible company.

Sadly I was only able to give Sears Home Services (SHS) 1 star. That is a step up. SHS is associated with and managed by Cinch Home Services. They are mostly an insurance & real estate venture. They underwrite SHS and are located in Boca Raton. But don't try to contact them, you'll just referred to some useless virtual assistant, as someone who has ever dealt with SHS knows well. I doubt there IS a regional office that contains actual people.

Worst company in the world. Told me my compressor was bad on my LG refrigerator. Had me order parts through their company and pre pay. Parts arrived in two days with my name wrong and have rescheduled me 4 times now in three weeks. It will be five weeks total if they don’t reschedule me again. Don’t tell me to call your customer service because it’s all AI Bot and your options don’t align with what I need. I’m contacting the Better Business Bureau.

Sears Home Services Company is nothing but a SCAM! STAY AWAY. Why? Because - Three Months ago, They authorized service with a local company with the promise of Reimbursing me. Since that Promise, they have Double-billed my deductible and after receiving an email stating my reimbursement has been approved (2-months ago), I call them to ask the reason for the delay in sending a check and their response was "you have to send the Paid Invoice" which have already been sent (without the invoice why would they approve payment). This is an Old Scam of make excuses until they go away. Yes, I'm going away, all the way the the Court to Sue them for the invoice, Court-cost and Attorney fees.

I should have looked at this company's rating before purchasing this ins plan. It is cumbersome to reach a person, schedule an appt, and when you have done that they either change the dates, times, or in my case, name it a virtual appointment. What? My dryer has not worked properly for 6 weeks. They finally came out, did not have parts, ordered them and never returned. Take your monthly charge, cancel and run from this company. What a waste of money.

I called for service because my refrigerator was not making ice. Technician came and said I needed parts. He returned on 9/5/2025 and spent 2 hours. Assured that the problem was solved. An hour after he left, refrigerator was warm and in worse condition. I have now discarded $400.00 worth of food and am purchasing 6 bags of ice per day. Customer service is pathetic. I will be canceling this service once I secure an adequate replacement. DO NOT USE THIS COMPANY; IT IS THE ABSOLUTE WORST.

GE Profile refrigerator purchased at Lowes, insured through Assurant, repair assigned to Sears Home Services. Refrigerator not fixed after 6 weeks, including 2 visits. 1 virtual visit (phone), 6 additional appointments made, then cancelled after we waited all day for technician. Parts installed after the second visit did not correct problem. I found it impossible to talk to a real person about the issues. Sears' phone/chat bots were useless and designed to force me to cycle (and recycle) through menus that did not address problem. Failed repairs, failed customer service --- one star is too high a rating!

Sears Home Services may not be a literal scam, but it’s as good as a scam. We purchased a 3-year protection plan for our new washer and dryer, thinking it would really save us headaches. Now that Sears Home Services has canceled and rescheduled 9 consecutive “appointments” (each of which had a window of 8am to 5pm, causing us to lose work and miss appointments), boy do we wish we had skipped the protection plans and just put aside some money to hire a local repair professional. There is virtually NO WAY to speak with a human about the scheduling or repair process. The only option is to chat with a bot, whether you call or text. The one time a technician actually made it to our house (he couldn’t fix anything because the wrong part had been ordered), he told me that even he, the contractor, is given no way to speak with a human manager at Sears Home Services. I hope this joke of a company ceases to exist before long.

Sears Home Services gave us an estimate of the repairs to our Jenn Air stove and required a pre-paid deposit amount ($700 +). When the technician came to perform the work he was not able to install the new pilot lights because of the poor condition of the stove (rusted screws he could not remove). He said I would get a refund for the parts that were not used. The value of the parts was several hundred dollars. The refund did not come. I then wrote a letter requesting the refund, and the company never responded.

I called Sears for an appliance repair. The technician who came out had to order the part for my stove. That meant I had to schedule another repair date to have the part installed. Unfortunately, the part never arrived which meant the technician was not able to complete the job. So that meant another appointment had to be scheduled and the part reordered. The part arrived and the window for the technician to installation was from 8am-12:00 noon. No sears technician has called or sent a text message to tell me of their location or time of arrival. I have been waiting from 8:00am this morning until after 3:00pm this afternoon. This is the third scheduled appointment for my stove to be repaired and it’s still not fixed!

Scheduled an appointment with the bottom right there. I would like to have it delayed a full ten days with no explanation. When the technician arrived, he did less than I did to check it out and give me an exorbitant price, took my $130 for the diagnostic without ever really checking anything. Just looked at it with a flashlight for 2 minutes. 10 minutes total, no answer what was wrong.

If it were possible to give zero stars I would. You pay for a service that when you really need it, they do not show up, they do not call to tell you they are not coming. You receive multiple AI messages through text that someone is coming - then when they do not show up, you are forced to use their AI service when you call back and cannot get a live agent to help you. When I finally found a number that I could get live people on, they were reading from a script and could not help - transferred 9x, spent 2.5 hrs begging for help and finally ended up cancelling the contract in full. They kept informing me the call was being recorded, so I asked that a supervisor pull all the call recordings and review all the lies I was told and then get back to me. Regardless, do not waste your money - in the long run it's cheaper to buy the new appliance then pay over and over for this scam.

Now I understand why Sears is going out of business. Their customer services support is horrible. They rely on AI which is only helpful to a certain point but then cannot transfer to a live agent to handle the more in depth issues. If one is looking to buy equipment from Sears and/or warranty look elsewhere because their go to for addressing issues is, I'm sorry with no real resolution that helps the customer.

Had a technician come in to fix my dryer. Assessed and charged me over $350 for ordered parts. Rescheduled me EVERY WEEK FOR OVER A MONTH. I finally tried to call and cancel and get a refund. The number sent me to AI several times, and when I finally reached people, I would get hung up on constantly, transferred constantly. Took over FOUR HOURS AND TWO DAYS TOTAL. AND THEN, I was supposed to receive an email confirmation for the cancellation and the refund. Never received either and never received my refund. NEVER EVER EVER book with them.

My mom has been without a refrigerator for 9 weeks now. They have rescheduled repairs about 5 times. In some cases, they did not notify her until the last minute of the cancellation. Any attempt to call results in talking to a bot.

This has been the worst experience. Do not trust sears for repair. I paid 1 month ago for the service call and the part to repair my dryer but the part has still not been ordered!!! It is impossible to speak to anyone as they are completely AI. Awful experience!

I wanted to thank Sears Home Warranty Services and Cinch Home Warranty Services for wonderful service today for my furnace home warranty. The technician was excellent and I am very pleased. Thank you.

The scheduling for getting our repairman to come is very simple and easy. However, trying to cancel a service or repair is almost impossible. The part and repair cost was going to cost more than getting a new dishwasher, and I called almost immediately to cancel the part and repair appointment. I was assured everything was canceled, but the part was shipped to us anyway. Sears is wanting us to pay the shipping to have it returned before we can get a refund. It is almost impossible to talk to a real person, and one service representative even hung up on me. Most of my calls were only through AI, which was completely unhelpful. We are still in the process of trying to get this resolved over a month after the issue.

Cancelled 3 times, installed parts after 1.5 months that did not fix my washer. Ordered more parts and now they are sitting on my machine waiting for a tech to install. My machine has been out of order for 3 months! This is so very sad. This is the worst experience I have ever had. Where did the old Sears go. And AI can go away not soon enough, but even if you get to a real person, they cannot really help you. I am about ready to go buy another machine, but that just lets them off the hook.

I just sign up for this service and so far, no good. They sign you up, take your money, schedule you an appointment only for someone to call you and say they are 2 stops away and can't make it that you have to reschedule. That was the 1st straw. I will see if they show up and do my repair. If they don't that's the 2nd straw- believe me they won't have a 3rd straw with me; period.

We have been unable to get our refrigerator repaired for months now and unable to reach anyone other than an A.I. response telling us they are all A.I. now and that there are no humans to talk with. I’ve had the same experience as other reviewers. A repair person did come in May and he said he couldn’t fix the refrigerator nor could he move the refrigerator to try to find out why it was leaking. Then we tried to schedule another appointment and was told that before it could be scheduled we had to have a “virtual” appointment so we scheduled that and waited around for that phone call that didn’t happen in the window of time we were given so they called an hour later when I was at my doctor appointment. I called back the number and left them a message to call me which they never did. The next day I got an email stating I missed my appointment and that my appointment was cancelled. I give. I’m now cancelling the contract.

I have scheduled service 7 times over the past 5 months and have gotten no-showed every time. I have paid 78.00 per month for that. Been sitting on hold for ~40 minutes right now trying to cancel and get refunded. Will be disputing charges with credit card company.

A con artist is a person who deceives others through manipulation and trickery, often to gain financial benefits. I only needed the wires on the outside air conditioner replaced. My home warranty company assigned Sears to the job on 7/1. It took them two weeks, until 7/12, to come out. When the technician arrived (between 8am and 5pm) at 4:30 pm., he had an attitude. He asked for payment upfront and looked at the outside AC unit. I told him only the wires needed replacing. He stared at us and said, "I need to look at the unit inside." My unit is upstairs in the attic. He went up for about five minutes and came back down. His diagnosis was that I needed a control board part, which he had to order, and he scheduled a follow-up for another two weeks, on 7/24.

Technician number ** claimed he came to our house and provided the repair request. He then itemized the cost of repair to our home warranty service provider (American Home Shield) and FORGED MY SIGNATURE when he never really showed up! This happened on 8/9/2025.

Terrible! Had a 8am to 5 wait slot. It showed the tech was 2 stops away then 1 stop then it disappeared! NO CALL, NO SHOW! They wanna reschedule and that’s it forget you wasted a whole day waiting, woke up early to be prepared and a NO CALL, NO SHOW is ridiculous! No respect for the customer's day and time! I had a baby shower I was supposed to attend today that I missed sitting here for nothing! Now this is 2 weeks with no washer machine because I still have to wait and HOPE they show for another day!!! They need to take accountability!!

I don’t usually leave reviews but this company is so bad that I am today. My wife had to miss work three times, first two times she waited around for the appointment time which is 8am- 5pm for them to cancel on us at the end of the day. The third appointment got a text from an automated number saying we were not home but yet the picture they sent was not even our house. It said check the voicemail that was left but had no missed calls. There is not a phone number for you to call to actually talk to a person. Before you buy a warranty when purchasing an appliance make sure they do not use this company.

Worst company ever. Doesn't provide update to the warranty company and send idiot technicians. NEDZAD has come out and tried to replay my fridge 5 times and been here total of 8 times and it's still broken.

We had service tech visit us to look at our refrigerator's ice maker and water dispenser, it was under service order number ** on August 4th. We were provided a quote for the repairs. The original quote is attached to this email. The parts were $231.21 and the labor was $409.95 for a total of $674.47. The tech said the part will come via UPS and he scheduled us for the repair on Friday August 8th. I asked him what if the part doesn't come by then, he said, "Oh no it will be here by Friday."

They never showed for the appointment. It was an ALL DAY window and there is zero communication. When I attempted to get a hold of customer service throughout the day for a smaller window, it’s all automated. Once it got past 4pm, the option allowed an AI customer service rep who stated live agents or supervisors do not speak to customers. What? Then offered a 2 week reschedule. It’s summer and my HVAC is out after it had taken 2 weeks to get this appointment. Absolute garbage.

Absolute worst experience I have ever had with a service provider. They scheduled 3 separate appointments, sent multiple texts in the days leading up to the appointment to confirm/remind me (including day of), and then never showed up, never called to say they would not show up. Just a new text with a new date and a new series of text reminder/confirmation messages which they again missed. Went through this 3 separate times. And now I am getting emails to recover the parts they never delivered. Totally frustrating.

Sears Home Hub or Home Warranty is a total disaster. Each review on here that is negative regarding cancelling appt repeatedly (mine was 9 times over 32 days) is honest. I have cancelled them and will never use them again. The techs are frustrated to know end. Everything is done through ineffective AI and you will be lied to and never be able to talk to anyone. When I lucked out one day and got a live person they gave me an escalation dept number that were disconnected! Be careful!

They are a joke. 100% AI call center. Now I have had 3 Appts. all changed or canceled with no notification. There is no way to get a refund for the over $500 I have spent on trying to get my washer fixed. The tech gave me the only number he has for corporate which is the same AI customer number. This is a complete waste of time. Avoid this company at all cost. Run as fast as you can the other direction.

They just cancelled for the 2nd time after having me wait around the house for most of the day. They make your appointment and give a timeframe between 8 am to 5 pm. There seems to be no way to talk to a real person. They let you chat to an AI rep who surprisingly won't take any complaints or give you any important info (like a phone # for real person). After they said they could not make it today, they sent me another message that my appointment was still on for today. I'm fairly certain it isn't and think AI just confused itself!

Words can not express my frustration with this company. June 20th my dishwasher would not power on. I called Sears #Warranty and they were able to come out the very same day. The technician came in never opened the door to look to see what was going on. Just said it needed a control board and that he would order it. It took over two weeks for it to come in and another week to get a service guy out to install it when the service guy came out finally, he took the door apart and installed the control board and it still didn’t work so he continued to look through the area of the door where he found that the wiring harness had been burnt, and the fuse had been burnt, so I was still without a dishwasher because he had to order those parts. He stated that he wasn’t even sure that would fix the problem when he got them.

Scottsdale AZ. Been paying for warranty for over five years. 8-year old GE microwave went out in April and 8-year old Bosh dish washer went out in May. They sent a totally incompetent technician, Joseph, three times. He never turned them on, but said he knew what the problems are and ordered four different parts. Came back two more times and totally burned up the microwave and said he would order a new one, but never did. Today, July 31, they sent Jakob, who as excellent and knowledgeable, said the dishwasher part was wrong and Joseph removed some parts. After three months, three visits and dozens of phone calls, we hope we have a solution to both.

Worst service, came on Monday not prepared to fix my dryer. For some reason they thought it was a washer even though I put in the serial number and Lowe’s confirmed it was a dryer on their website. Said they would be here Wednesday. Never showed up. Impossible to contact them because they do not have people. It is an AI only. Waited around Thursday for seven hours and yet again nobody showed up. I will never buy from Lowe’s or use this type of protection plan from a company again.

I contacted Sears to schedule maintenance for my washer and dryer. The technician pushed a $66/month home warranty that covered all appliances—I only needed help with the washer, but he said it was “all or nothing.” I trusted he’d still do quality work, so I declined the warranty. Big mistake. I didn’t check the washer before he left, and when I went to use it, it wasn’t working at all. Now I’m calling another company and will never use Sears again for any repair or maintenance. Disappointed in the upsell pressure and lack of accountability.

I wouldn't even give Sears Home Warranty services one star (but it wouldn't let me post without it)!! I purchased the Warranty when I purchased my new washer in 2022. My washer broke down 4 MONTHS ago (in April, 2025) and I am STILL waiting for a technician. I have had 5 appointments scheduled with them and they have either canceled them the day of the appointment or just didn't show up, but still continue to collect my monthly service fee. When I try to contact an agent all I get is an AI who tells me there are no agents to speak with. OUTRAGEOUS!!! I will NEVER deal with Sears again.

I'm a Sears customer for 42 years. I have a Sears whole home warranty. My AC unit is not running efficiently and blowing warm air. I received a text that my appointment is canceled during a heatwave. I've been addressing this AC efficiency issue for 4 years. Tech's said, "unit should be replaced, but I can't recommend that to my company, because I will get in trouble". There is a replacement guarantee!!! In the meantime, I keep paying deductibles. I spoke to a supervisor who didn't care. Customer service is incompetent. I would not recommend Sears or Sears Warranties. Look elsewhere. Management can call me if you care...

Incomplete results, missed the window of arrival by far, no apologies, $129 to say they don't replace switches on a trash compactor. Useless. Messy, didn't clean up after dishwasher attempted repair. They replied to my review saying, "Sorry we want to fix this," but the phone number given to address this was fully automated and no option to talk to anyone about the problem or get a refund. No options on the website either. Entirely shielded away from customer to human customer service.

Nightmare! I waited three weeks for the repair parts to come in for my 2 1/2 year-old dishwasher. I kept calling and calling finally I was told that I would be able to order a new one, but the kicker is I had to order it from Sears. Supposedly it would cover Installation and take away. Attempted to order new dishwasher with the 10% discount. Listed on the Sears website. Told that their system was down and impossible to order. I had to wait four days before the system was up and then the 10% discount only was for teachers and one other group. Previously, it was not For specific persons. It was for anyone that bought an appliance. Then it was another several weeks for delivery. I was told by a phone call. It was going to be delivered the next day, but I never got a delivery between the hours that I was told so I called and learned that the dishwasher had just arrived in their warehouse in Illinois so another week I had to wait.

Avoid Sears warranty at all costs! They have canceled 4 straight times. They request that the service window is open from 8am to 5pm and they canceled each time around noon of the day of service. I can't believe they are still in business.

My Front load washer is broken. I contacted Sears warranty on Friday July 25,2025. Saturday July 26, 2025 Sears warranty call center called me. They gave me a service number. I have not received an email or text from Sears warranty that they have scheduled a repair technician to come to my house. On Saturday the call center support staff said there were no Repair Technicians available. That is ridiculous, Sears warranty is just playing a delay tactic so I will take care of the repairs myself.

Yakariel J. Was Very rude and doesn't know what's he is doing. He asked to see the thermostat and showed him the thermostat then he said that wasn't the attic. Gave me a hint something wrong with this man. I paid $75 service call to sears and nothing got done. He went back to the van and canceled the appointment for second opinion. Nothing had done and he needs a second opinion?? I think Sears hired POOR and off the street technicians. So glad he left my house that quick. Never again with Sears Home Services.

Tech stole from us and did not fix washer. We’ve been on the phone with the company for hours. No many how many times we call and how many representatives we reach they will not help us or transfer us to a supervisor. “We are not authorized to let you speak to a supervisor”. They will steal from you and you have absolutely no recourse to take. Obviously on the phone with the Better Business Bureau right now.

Home Choice Warranty and sears home services have been a absolute nightmare. They never arrived for the scheduled service date. Randomly rescheduled for a day and time that doesn't fit my work schedule. I cannot get in contact with an actual human. Stay far far away from both of these companies.

Absolute scam. They sent a tech that destroyed my washer. They sent him again to do the same repair. The third time I had to tell them I would not allow that man in my house again, and then yell it over and over for 15 minutes before they would send a different company. The new company said the machine was beyond repair and they would recommend replacement. A year later and I am still trying to get that replacement. "Repair or replace" big fat lie. What an absolute scam.

As with many other reviews, my experience with Sears has been extremely frustrating and now worrisome. I contacted them to repair my Kenmore dryer. The automated "AI" system is frustrating, and it is impossible to talk to a "real" person. The AI "chat bot" does not allow you to ask questions. Finally, I got an appointment. The technician came in his own car, not wearing a uniform, and spent most of the time looking at his phone before telling me I needed an expensive part he did not have. I ordered this part and paid for it, set up a follow-up repair day when I worked from home. After four hours, I received an "AI" text cancelling my appointment. Since I use a flip phone, I cannot open the links in the "AI"-generated text messages. It is impossible to inform them of this since there is no "them," just an AI bot.

Everything written here is true. It just happened to my mom. Their new script is lying about “AI cancelling the appointment.” $800 later, I’ve reported them to my state’s attorney general’s office. I encourage others to do the same.

Our freezer died and we called for someone to come out and let us know what was wrong. The Technician was very friendly but unfortunately, misdiagnosed the issue and we paid for parts and labor for something that did not resolve the problem. The freezer is still broke and we're out the money. I tried to call to talk to someone to resolve the complaint and it's impossible to speak to another human being. It's all AI generated idiocy acting as a firewall to anything that could resemble customer service. If another human being from SEARS reads this - then by all means respond. Order #**

I set up a repair appointment for a Sears Kenmore refrigerator. The estimated time of the technicians arrival was between 2:30 and 4:00. Since I work 40 minutes away, I tried to arrange for the tech to call me when he was on the way so I could meet him at the house. Unfortunately, you cannot talk to a real person, only AI. The AI assured me that the tech would call me before traveling to the house which of course did not happen. The app that was sent to me so that I would know when the tech was on the way is useless. I checked the app multiple times and it kept telling me that the earliest the tech would arrive was still 2:30. The option to send the tech a message in the app is non functional.

By far the worse company I have ever dealt with. Three appointments were no shows. Lost three days work waiting for no one. Home Shield repair order, so Sears had no record of my phone number. Their help line then didn't recognize me so the AI just hung up on me. When a tech did come, he misdiagnosed and ordered parts. When he got the parts and repaired the washer, said "it's fixed, but don't put anything but light loads in it. It won't work." So he admitted he was wrong. Next tech told me the firs guy was totally wrong. Ordered parts and I waited a month for appointment. But again...they were no shows. Now it's up to my attorneys.

😤 Outrageous Experience with Sears Home Services. If I could give negative stars, I would. My experience with Sears Home Services was a masterclass in negligence, broken promises, and AI-driven stonewalling. It started on June 13, when I scheduled an appointment for a refrigerator repair. The technician never showed up—no notice, no apology. I tried calling, but there is no human support. Just a lifeless AI bot that couldn’t answer basic questions. Fine. I rescheduled for July 1. This time the technician arrived, diagnosed the issue, collected a deposit for parts, and promised a follow-up. The parts arrived around July 9, and installation was scheduled for July 15. Guess what? Another no-show. Canceled with zero warning at noon the day of. Beyond frustrated, I rescheduled again for July 22, confirmed multiple times, and STILL—canceled AGAIN at 5 PM the same day. I gave this company every chance to make things right.

DO NOT USE THEM. Despite receiving the part, they continued to cancel my scheduled appointment stating that the part had not arrived. The customer service department consists of an AI bot, so you cannot talk with an actual person and nothing is resolved. Without a washer for a month. Contact any other repair company.

This is by far the worst company ever. You cannot speak to a human. Their time window is always 8am-5pm. You take off the entire day waiting for them just for them to send an AI text saying your appointment has to be rescheduled. They NEVER come.

I would give it zero Stars if I could. I bought a protection plan through Lowe's and Sears came out to service my ice maker not working in my fridge. The first guy came out and diagnosed it and ordered a new ice maker that was mailed in my house. They then canceled the next three appointments. I'm currently waiting on my fifth appointment to see if they show up. This will be 5 days I took off of work. You cannot get hold of anybody because it's in ai-based customer service. Absolutely terrible. They schedule it all day between 8:00 a.m. to 5:00 p.m.. the other day they rescheduled at 6:15 p.m.. this is five full days of work I'll miss and possibly more. Absolutely ridiculous.

We have been without a functional dryer for 3 months. Our service has been AWFUL!! The technicians have come out to our residence 5 times! And have said the dryer is not fixable, yet Sears keeps insisting that they need to order more parts- Even the same one that had been replaced already. I have called to complain and was told that I cannot speak to a supervisor. I have requested a call back from a supervisor- I am still waiting. Sears has spent more money on the parts for the machine and the labor than they would have if they just replaced it! Now the parts are on back order, and I have to wait another two weeks for them to try this replacement for a second time!! This is ridiculous and not considerate to the needs of the customer. I need a dryer!!!.

Repairman did excellent job. However I've been trying to get a detailed invoice for home warranty purposes and can't get to a "human" customer services rep. The AI robot and their website is useless. Will think twice before I use them again.

Had a gas repair dryer appt three times. Technician never showed. Only able to get a ai response so we called an installation number. Agent that finally answered gave standard answers that she read to us. All she could do was set another appt. up. Lets see if 4th time is the charm..Will never use Sears again, BEWARE!!!

My appointment was from 7AM-6PM. I received a message from Sears on Friday that a tech would call me on Saturday morning to inform me of the time he would arrive. I never received a call. Mid-morning I received a message that the approximant arrival time would be 12:20. At 12:20 I received a message that it would be 2:03PM. Then, 1:56-2:53PM. At 7:27PM I received a call from the tech that he was on his way. I had no way of contacting him but he had my number and when he began telling me all the issues he had throughout the day, I stopped him and said, you could have called me to say, I am running late, or I can't make it today. But you should up at my house at 7:35 which is an hour and a half past my service time window.

My washer had no power at all so I called Sears Home Service to diagnose and repair my Whirlpool. The appt. Was supposed to be between 8am and 12pm. My wife and I stayed home all day and never saw a repairman but at 4:29pm I got a text saying my repairman was at my house but we must have missed him. I can tell you he was not ever their, I have cameras all over my house and unless he rode with Santa and landed on my roof he was never there. What a scam company in my opinion they should pay the customer for missed appointments. I will never recommend them or give sears any business again. I am pissed, they outright lied!!!!

What an absolutely ridiculous experience, had an appointment set and confirmed, technician was scheduled between 8-5, sat around all day waiting, tech no show no call, called “support”, was told that my appointment was cancelled because the part the technician ordered wasn’t in, wait no one came out to verify what was wrong. How can they order a part? No estimate was given to me for said repair with this phantom part. All they said was they can schedule me another appointment… DO NOT WASTE YOUR TIME with this company.

I’ve been a loyal Sears Home Warranty customer for years, but my recent experience has been unacceptable. Despite clearly stating that my service request was for a Cosmo oven—both online and by phone—Sears repeatedly sent technicians who said they don’t service Cosmo appliances. The same technician came twice, did nothing, and left. I've rescheduled multiple times with the same result. This is a complete waste of time and money. The warranty is useless if Sears can't send qualified technicians or honor basic service requests.

Sears Home Services is awful! You can not speak to a person, they reschedule on the AI agent whim. I have missed 4 days of work waiting for my washing machine pump installation. I had to prepay labor and there is no way on the websites to get a refund if you cancel. Run!

Since Sears Warranty moved to AI service has been terrible. Several screw ups from start and it is not even finished yet. Original appointment was scheduled for July 11, 2025. AI Bot decided to order parts after my original scheduled appointment, therefore the Bot decided to automatically reschedule my appointment to July 18th. This is for our dryer which is much needed around my house. As usual the part did not show up for my second attempt appointment. Therefore the SMART Bot decided to reschedule once again. Any attempt to talk to a live person was impossible with the Bot interrupting and saying they no longer use human beings to answer calls. SEARS SUCKS!

They scheduled an appointment and asked me to be home between 7-11am. I moved my schedule around to accommodate this wide requested time. They then never arrived and we were unable to reach anyone to speak with at their company. Just automated run around. Wasted a day away from work and have to find a more reputable company to reschedule with. Annoying. Also their fake website reviews are a telling sign.

Less than 1 star. You can’t speak with a person. They are AI only. I have been waiting for three weeks to fix my AC. The first repair was wrong. Next guy came out and didn’t have the part on hand because the first technician didn’t leave notes. My appointment was scheduled today from 8-12. It is 4 now and can’t get ahold of anyone. DO NOT USE THESE GUYS!!!!

Avoid this service at all costs. The high diagnosis fee locks you into an overpriced repair. They returned to install the microwave part, which didn’t fix the issue. No way to complain. “AI agent only.” Total scam and I am out $379. I plan on contacting the BBB.

If I could give less than 1 star, I would. Sears came out to my home and spent less than 2 minutes looking at my oven and told me it would cost $800 to fix. If I didn't make a decision, then they wouldn't waive the diagnosis fee so I scheduled a repair. Immediately after the appointment, I found it would be cheaper to buy a new oven so I cancelled the repair. When I checked my bank account, Sears deducted the $800 twice (for a total of $1,600) and I've called over a dozen times to try to get my money back. It has now been over three weeks and they still have not processed the refund, in which they said once processed it will take an additional 7-10 days.

The AI assistant is your only option to make an appointment. The only other option is online, which is not reliable and working properly. As a result of making my appointment with the AI assistant, my street name was incorrect. After spending half the day trying to correct my street name, the technician was able to find me. He did not examine my refrigerator. Did not take the back bottom off to expose anything. Did not take the inside panel off either. He held some device to my computer board and told me I needed a new compressor and condenser. Thank God I didn't fall for. I went for days without my refrigerator working properly.

I had a tech come to my house twice for the same refrigerator issue. Tech from CT (Jermaine) told me the loud noise my 4 year old side-by-side GE Cafe fridge/freezer was making was normal!! He didn't even bother to open his tool bag to inspect where the sound was coming from. I spent $158 for NOTHING and there's no one to speak to... Use a call center out of India. I called GE directly and they sent their tech and he knew exactly what the problem was. Don't be fooled by the name SEARS (A&E Repair). This company is a fraud.

Cannot get an itemized receipt to submit for reimbursement to my extended warranty plan purchased through Home Depot. There is no way to speak to a genuine person. Every contact option is AI and if your issue doesn't fit one of 5 or 6 options, you are out of luck.

Do not use this company for repairs. For $129 they came out on 6/13 and diagnosed a broken heating element, one star for getting that accurate. We were quoted another $350 for part and repair. We were given a one week time frame for a return to fix. We got at least 6-7 postponements. On 7/5 a repairman came and asked where the new part was. He said the company has made changes and the part should have come to us. He put in another order, and we were scheduled for 7/11. The part arrived on 7/8. No one showed up on 7/11 and the appointment got moved again to 7/19. Beware before you use this company. And, I found the part, the retail value is $45.

I have had this warranty for quite some years. I paid for this. On 7/7/25, I called to schedule an appt for my washer (not working properly). S/w Samantha (AI machine). Made appt for 7/10/2025, 8am-5pm. Verified ph/email, all correct. Was told I would get a text/email about appt. Received nothing. On day of so called appt no-one showed up. I stayed home all day. No phone call/email. Called ph# again and s/w Samantha (AI). I wanted to know status of repair man. AI could not tell me. Asked to speak to a human in customer service, AI stated that there is no human to talk to. AI told me that she feels for my frustration. I then asked if AI could call repairman and see when he is coming. AI could not do this.

I had an appointment for these people for nearly a week. They gave me a window of 8:00 a.m. to 5:00 p.m. to be here. I had heard nothing all day and called several times to find out I was on a route and they would be here. At around 3:30 they told me they would not make it today. But they could come back either one week or two weeks from today. I waited around all day for these people and will never do it again. If I was you I wouldn't do it either. If they can't keep an appointment what kind of repair service will they do?

The agent told me the dishwasher was fine, and that clearing my drain would solve the issue. It didn’t, so I brought him back two days later. He insisted the dishwasher was fine, and told me to call a plumber. He said I could order a $400 part if it would make me happy, and that he’d have to charge me for the second visit. When I refused, as he had said the second visit would be free, he just walked out. Eventually, I was able to diagnose and fix the dishwasher myself, with no more appliance repair training than a YouTube video, and two months’ worth of calls to Sears finally got my visit fee refunded. Before you call Sears, see if you can fix it yourself; you may be more qualified and capable than whoever they send to your door.

Called to chat with AI and play hell to talk to a human who transfers your call to no avail! I have gotten nothing but apologies, and still no appointment rescheduled. But said they will get back to me in 48 hours!! What a load!! I will never buy a Sears home warranty ever again. I will not shop for appliances there again. My mother before me and her father before her has been loyal shoppers. The line ends here!!!!

I just paid over $200 to just have a belt put on that came off after my recent service. Now my mower won’t start!!!! I am a senior citizen and now have to pay to get him come back and started! I am annoyed! This has caused me great anxiety!!!

Never choose Sears Home Services!!! My 88 year old mother went without a working refrigerator for almost 3 weeks after having the problem diagnosed. She would schedule the repair, received confirmation the morning of the service, then no one would show up. This happened 4 times. I called to help get someone scheduled, and it's almost impossible to talk with a person. You are constantly routed to the website or to an AI assistant, so you can't enter a complaint or seek resolution to confirm a technician is assigned to your appointment.

I was able to easily reschedule a return visit from technician Ruben for the very next day. He came in the morning early and finally fixed the problem, and I was not charged again. The initial charge of $129 covered this second visit. This was simply a repair. I did not sign up for any type of warranty program with Sears Home Services. Technician was professional, courteous and friendly. I was kept updated via text on his arrival time.

Have problem with technician its getting the technician scheduled. We have parts for a month now and twice installation canceled day of install without any explanation. It may explain why Sears no longer in business. Wondering how long the service area will exist.

I'd been customer for Sears appliance warranty for 9-10 years with no issues at all until past June 13 when I call to come and fix my washer machine with the drum and the leaking of water, well the technician came and just fixed the drum, then a week passed and I had to call to cancel my contract, easy I'd been wasting about 4 hour on the phone but they refuse to cancel my account, is today that my washer still not fixed and now they are saying, they will cancelled my acct. until September 11 and If they send another technician they will charge me 100.00 more, to me this is a rip off.

The title says it all. It would seem that a Sears Repair Insurance Plan would prevent you from constantly searching for a reliable technician to handle your washer that is badly in need of repairs, but this is an illusion. Even when one is a customer in good standing, Sears does not provide dependable services. The services that should have been provided have not been executed even though your monthly payment has been paid. Today was the eighth time that I receive a text message from Sears Home Services stating that: "WE regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available to service your appliance."

Absolutely the worst service I have ever received. First after waiting nearly 2 weeks, they rescheduled my appointment. So today, the needed part is not on the service truck. Now I have to wait another week for the part. If there is another issue, I will be looking for another home service company and the BBB will be contacted.

Dear Sears Customer Service Team. I am writing to express my deep frustration and disappointment with the service I have received from Sears Repair. My recent experience has been nothing short of unacceptable, and I feel compelled to bring it to your attention. I scheduled a repair for a Kenmore Elite Dryer. Not only was the appointment rescheduled without adequate notice, but I also received little to no communication from your team. When I attempted to reach out for updates, I was met with long wait times, transferred multiple times, and no verbal communication from your team.

I have a GE washer that needs repaired. Techs do not have parts on hand to repair in a timely manner parts have to be ordered. I have had 2 appointments that have both been cancelled by Sears. Now they want me to wait another week to 2 weeks to have someone come out to fix this washer. SO over a month without my washer. I have missed 3 days of work now because of Sears. Can't talk to a human to save your life!!