Sears Home Services Reviews

Technician window was 8am-5pm. Never received an update until 2:39 pm which then listed that time as the expected arrival. Checked again an hour later and expected arrival was listed as 7:28pm! Then received a text message at 6:28 pm stating that “due to unexpected staffing issues in your area, this appointment will have to be rescheduled.” Absolutely unacceptable. Took the day off work and waited around for nothing! 0/10 would not recommend. Also, impossible to get ahold of a live person to speak with. Everything was automated.

My service tech Tim, is awesome. He diagnosed the issue with my Electrolux dryer. We discussed the previous service that was performed and concluded the replaced parts were not the cause of the noise. I explained to him that I had been complaining since the first year we owned it. The previous techs said the noise was not an issue and basically kicked the complaint down the road until the noise was so bad they decided to replace some parts. By this time, it was out of warranty, and I had to pay nearly $500 parts and labor. When the tech turned it on after replacing the parts, I told him the noise was still there and actually worse. He told me they all sound that way. I disagreed. He left. Over the next 2.5 months, the noise got worse.

Sears Home warranty used to be a reasonable service. Not any more though! It’s next to impossible to schedule a service appointment with them. And when you are finally able to do so it is cancelled at the last moment. They are complete waste of your time and money. You’d be better off paying out of pocket directly to local repair service companies rather than wasting your money here.

Sears began repairing my refrigerator in April of 2025. They made at least 27 appts. Only kept two. Tried to repair it. It worked for 4 hours. They gaslighted me. Tatiana from headquarters called. And I never heard back from her. I contacted BBB. There was nothing they could do. I spent over 1200 dollars for the contract for a year. They will now not accept my phone call. I want my money back. I have been cheated by Sears. I will post on Facebook and anyone who will listen.

Worst company that ever existed! Call anybody but These people. they Are the worst! Got a text message from them 3 days ago saying they had an opening that day if I wanted to move my appt up And they gave me several choices for times. I immediately said yes and picked a time. Never got a confirmation and when I sent test asking for confirmation I get a message saying our service is not available. I didn’t know if they were coming or not but I waited the 4 hour window just in case. Of course they never showed up.

Avoid Sears Home Services like the plague! After spending $700 to repair a refrigerator, they canceled six appointments in six days, usually after I waited all day for the technician. Refrigerator is still not working and I’m done with this most aggravating customer experience of my life. I’ve contacted a real, not “artificially intelligent“ appliance repair company.

Repairman gave no estimate. Was there 30 minutes. Gave no bill. Had a way to pay by sending to my phone than all info disappeared. Filed complaint with Federal Trade Commission. Had to cancel credit card. Was informed they put me on a monthly reoccurring charge. Repairman said all info disappeared after he finished call. I told him I never heard of such a thing and I was going to file a police report also.

First, they didn't have a live person to speak with only AI automated (this was directly from the automated voice). The automated system is extremely frustrating. Example, not recognizing what you’re saying, not proving options for why you’re calling, restarting. It also told me I had an upcoming scheduled appointment for yesterday's date (didn't recognize it was now a day later and the repair person already serviced - which is what I was call about, the new problem since the original problem was already fixed the day before). We will not renew. Avoid this frustration!

Reported LG refrigerator stop getting cold and freezer was not working on July 22, 2025. Tech came out and confirmed compressor is bad in July. As of today 09/17 still not fixed and Sears cannot explain what’s the hold up. Finally received new compressor on 09/02/25 but sears has rescheduled the 09/16/25 tech visit to 09/22/25 with no explanation of why. They were quick to take the deductible payment but making my 84 year widowed mother wait for refrigerator repair. I’m not happy with this company (sears home protection).

Sears was suppose to fix my dryer. Kept saying the parts were delayed and the service was never completed. The money was taken off of my card for a service they never provided. Tried to get in touch with customer service and they have made it impossible to speak with anyone for a refund. I will never use this company again.

When purchasing appliances avoid the warranty with Sears Home Services! Absolutely terrible communication (as in no way to reach a live person for help). I received AI text messages every morning leading up to my appointment asking me the same questions that I already filled out about my issue. They tell you they will be at your home between 8a-5p with no additional contact. I'm already on my 7th hour of waiting and have had no luck reaching anyone to confirm if they even show up today. What a waste of time!!! Disaster company. Avoid at all costs. I will never pick a warranty with them again!

Worse no show service ever. My appointment for technician was from 8-12 noon. I placed two calls to customer service and supposedly escalated for tech to call me. That didn't happened. I cancelled my appt. DO NOT TRUST THIS COMPANY. YOU'LL SORRY.

DO NOT buy the warranty or use this company. It is a complete scam! Their customer service is horrid. They try to do all with automated systems. They didn’t honor their work. They put in a new stove hood fan which failed in the first month. Per-charged me another $100 fee to come out to repair and never came in my house due to paperwork mix up and won’t return my $100… then charged me $175 to cancel my warranty, when I am canceling because no one came to fix anything!!!

This (below) just happened to my mother and I’m in the middle of basically the same thing. They are such a rip and you can’t talk to anyone! Also ask before you use anyone because they have different names - my current service is through Lowe’s extended warranty. 7 people have been out and you can’t even talk to them! Motor is about to be replaced for the second time in two weeks but I can’t even tell them that!

Initial call to Sears was to have a freezer repaired under my warranty. The technician came and sprayed my freezer with water. Said the job was complete. “Give it a couple of hours and that’s all it needed” as he walked out. After the fee was collected. The next day I still had no ice… I contacted at Sears back. They then rescheduled an appointment. No one showed for this appointment. By end of day when I contacted Sears back, they had automatically given me a new appointment two weeks out. I was disgruntled and called the customer service. They told me they were sorry for the inconvenience but could reschedule a new appointment when I contacted them for someone else to come out. No one showed once again.

If I could rate it lower than 1 star, I would. The absolute worst customer service I have ever experienced! They told me they could repair my ice maker, ordered a part and then never got back to me to let me know they were unable to get the part or repair my fridge. Still trying to get my $500.00 back I paid for the repair. Keep being promised the $ will be returned on my credit card and it has not. Stay far away from Sears Repair!

We had a refrigerator with a noisy and slow producing ice maker. Sears Home Services was contacted and an appointment was finally established. The service technician arrived and diagnosed the problem. The technician’s recommended was a replacement ice maker. He installed a new ice maker. After several days, the new ice maker began slow production of ice. Sears was contacted and an appointment was set.

Worst company ever. DO NOT USE THEM. Their technicians don’t take the time to diagnose actual problems, only take shortcuts so they can get in out. You can’t talk to a human and their telephone AI hangs up on you if you don’t like the offered prompts. They scheduled appointments for the entire 8-5 day and show up randomly or not at all. They arbitrarily change appointments, without you consent. A horrible company.

Sadly I was only able to give Sears Home Services (SHS) 1 star. That is a step up. SHS is associated with and managed by Cinch Home Services. They are mostly an insurance & real estate venture. They underwrite SHS and are located in Boca Raton. But don't try to contact them, you'll just referred to some useless virtual assistant, as someone who has ever dealt with SHS knows well. I doubt there IS a regional office that contains actual people.

Worst company in the world. Told me my compressor was bad on my LG refrigerator. Had me order parts through their company and pre pay. Parts arrived in two days with my name wrong and have rescheduled me 4 times now in three weeks. It will be five weeks total if they don’t reschedule me again. Don’t tell me to call your customer service because it’s all AI Bot and your options don’t align with what I need. I’m contacting the Better Business Bureau.

Sears Home Services Company is nothing but a SCAM! STAY AWAY. Why? Because - Three Months ago, They authorized service with a local company with the promise of Reimbursing me. Since that Promise, they have Double-billed my deductible and after receiving an email stating my reimbursement has been approved (2-months ago), I call them to ask the reason for the delay in sending a check and their response was "you have to send the Paid Invoice" which have already been sent (without the invoice why would they approve payment). This is an Old Scam of make excuses until they go away. Yes, I'm going away, all the way the the Court to Sue them for the invoice, Court-cost and Attorney fees.

I should have looked at this company's rating before purchasing this ins plan. It is cumbersome to reach a person, schedule an appt, and when you have done that they either change the dates, times, or in my case, name it a virtual appointment. What? My dryer has not worked properly for 6 weeks. They finally came out, did not have parts, ordered them and never returned. Take your monthly charge, cancel and run from this company. What a waste of money.

I called for service because my refrigerator was not making ice. Technician came and said I needed parts. He returned on 9/5/2025 and spent 2 hours. Assured that the problem was solved. An hour after he left, refrigerator was warm and in worse condition. I have now discarded $400.00 worth of food and am purchasing 6 bags of ice per day. Customer service is pathetic. I will be canceling this service once I secure an adequate replacement. DO NOT USE THIS COMPANY; IT IS THE ABSOLUTE WORST.

GE Profile refrigerator purchased at Lowes, insured through Assurant, repair assigned to Sears Home Services. Refrigerator not fixed after 6 weeks, including 2 visits. 1 virtual visit (phone), 6 additional appointments made, then cancelled after we waited all day for technician. Parts installed after the second visit did not correct problem. I found it impossible to talk to a real person about the issues. Sears' phone/chat bots were useless and designed to force me to cycle (and recycle) through menus that did not address problem. Failed repairs, failed customer service --- one star is too high a rating!

Sears Home Services may not be a literal scam, but it’s as good as a scam. We purchased a 3-year protection plan for our new washer and dryer, thinking it would really save us headaches. Now that Sears Home Services has canceled and rescheduled 9 consecutive “appointments” (each of which had a window of 8am to 5pm, causing us to lose work and miss appointments), boy do we wish we had skipped the protection plans and just put aside some money to hire a local repair professional. There is virtually NO WAY to speak with a human about the scheduling or repair process. The only option is to chat with a bot, whether you call or text. The one time a technician actually made it to our house (he couldn’t fix anything because the wrong part had been ordered), he told me that even he, the contractor, is given no way to speak with a human manager at Sears Home Services. I hope this joke of a company ceases to exist before long.

Sears Home Services gave us an estimate of the repairs to our Jenn Air stove and required a pre-paid deposit amount ($700 +). When the technician came to perform the work he was not able to install the new pilot lights because of the poor condition of the stove (rusted screws he could not remove). He said I would get a refund for the parts that were not used. The value of the parts was several hundred dollars. The refund did not come. I then wrote a letter requesting the refund, and the company never responded.

I called Sears for an appliance repair. The technician who came out had to order the part for my stove. That meant I had to schedule another repair date to have the part installed. Unfortunately, the part never arrived which meant the technician was not able to complete the job. So that meant another appointment had to be scheduled and the part reordered. The part arrived and the window for the technician to installation was from 8am-12:00 noon. No sears technician has called or sent a text message to tell me of their location or time of arrival. I have been waiting from 8:00am this morning until after 3:00pm this afternoon. This is the third scheduled appointment for my stove to be repaired and it’s still not fixed!

Scheduled an appointment with the bottom right there. I would like to have it delayed a full ten days with no explanation. When the technician arrived, he did less than I did to check it out and give me an exorbitant price, took my $130 for the diagnostic without ever really checking anything. Just looked at it with a flashlight for 2 minutes. 10 minutes total, no answer what was wrong.

If it were possible to give zero stars I would. You pay for a service that when you really need it, they do not show up, they do not call to tell you they are not coming. You receive multiple AI messages through text that someone is coming - then when they do not show up, you are forced to use their AI service when you call back and cannot get a live agent to help you. When I finally found a number that I could get live people on, they were reading from a script and could not help - transferred 9x, spent 2.5 hrs begging for help and finally ended up cancelling the contract in full. They kept informing me the call was being recorded, so I asked that a supervisor pull all the call recordings and review all the lies I was told and then get back to me. Regardless, do not waste your money - in the long run it's cheaper to buy the new appliance then pay over and over for this scam.

Now I understand why Sears is going out of business. Their customer services support is horrible. They rely on AI which is only helpful to a certain point but then cannot transfer to a live agent to handle the more in depth issues. If one is looking to buy equipment from Sears and/or warranty look elsewhere because their go to for addressing issues is, I'm sorry with no real resolution that helps the customer.

Had a technician come in to fix my dryer. Assessed and charged me over $350 for ordered parts. Rescheduled me EVERY WEEK FOR OVER A MONTH. I finally tried to call and cancel and get a refund. The number sent me to AI several times, and when I finally reached people, I would get hung up on constantly, transferred constantly. Took over FOUR HOURS AND TWO DAYS TOTAL. AND THEN, I was supposed to receive an email confirmation for the cancellation and the refund. Never received either and never received my refund. NEVER EVER EVER book with them.

My mom has been without a refrigerator for 9 weeks now. They have rescheduled repairs about 5 times. In some cases, they did not notify her until the last minute of the cancellation. Any attempt to call results in talking to a bot.

This has been the worst experience. Do not trust sears for repair. I paid 1 month ago for the service call and the part to repair my dryer but the part has still not been ordered!!! It is impossible to speak to anyone as they are completely AI. Awful experience!

I wanted to thank Sears Home Warranty Services and Cinch Home Warranty Services for wonderful service today for my furnace home warranty. The technician was excellent and I am very pleased. Thank you.

The scheduling for getting our repairman to come is very simple and easy. However, trying to cancel a service or repair is almost impossible. The part and repair cost was going to cost more than getting a new dishwasher, and I called almost immediately to cancel the part and repair appointment. I was assured everything was canceled, but the part was shipped to us anyway. Sears is wanting us to pay the shipping to have it returned before we can get a refund. It is almost impossible to talk to a real person, and one service representative even hung up on me. Most of my calls were only through AI, which was completely unhelpful. We are still in the process of trying to get this resolved over a month after the issue.

Cancelled 3 times, installed parts after 1.5 months that did not fix my washer. Ordered more parts and now they are sitting on my machine waiting for a tech to install. My machine has been out of order for 3 months! This is so very sad. This is the worst experience I have ever had. Where did the old Sears go. And AI can go away not soon enough, but even if you get to a real person, they cannot really help you. I am about ready to go buy another machine, but that just lets them off the hook.

I just sign up for this service and so far, no good. They sign you up, take your money, schedule you an appointment only for someone to call you and say they are 2 stops away and can't make it that you have to reschedule. That was the 1st straw. I will see if they show up and do my repair. If they don't that's the 2nd straw- believe me they won't have a 3rd straw with me; period.

We have been unable to get our refrigerator repaired for months now and unable to reach anyone other than an A.I. response telling us they are all A.I. now and that there are no humans to talk with. I’ve had the same experience as other reviewers. A repair person did come in May and he said he couldn’t fix the refrigerator nor could he move the refrigerator to try to find out why it was leaking. Then we tried to schedule another appointment and was told that before it could be scheduled we had to have a “virtual” appointment so we scheduled that and waited around for that phone call that didn’t happen in the window of time we were given so they called an hour later when I was at my doctor appointment. I called back the number and left them a message to call me which they never did. The next day I got an email stating I missed my appointment and that my appointment was cancelled. I give. I’m now cancelling the contract.

I have scheduled service 7 times over the past 5 months and have gotten no-showed every time. I have paid 78.00 per month for that. Been sitting on hold for ~40 minutes right now trying to cancel and get refunded. Will be disputing charges with credit card company.

A con artist is a person who deceives others through manipulation and trickery, often to gain financial benefits. I only needed the wires on the outside air conditioner replaced. My home warranty company assigned Sears to the job on 7/1. It took them two weeks, until 7/12, to come out. When the technician arrived (between 8am and 5pm) at 4:30 pm., he had an attitude. He asked for payment upfront and looked at the outside AC unit. I told him only the wires needed replacing. He stared at us and said, "I need to look at the unit inside." My unit is upstairs in the attic. He went up for about five minutes and came back down. His diagnosis was that I needed a control board part, which he had to order, and he scheduled a follow-up for another two weeks, on 7/24.

Technician number ** claimed he came to our house and provided the repair request. He then itemized the cost of repair to our home warranty service provider (American Home Shield) and FORGED MY SIGNATURE when he never really showed up! This happened on 8/9/2025.

Terrible! Had a 8am to 5 wait slot. It showed the tech was 2 stops away then 1 stop then it disappeared! NO CALL, NO SHOW! They wanna reschedule and that’s it forget you wasted a whole day waiting, woke up early to be prepared and a NO CALL, NO SHOW is ridiculous! No respect for the customer's day and time! I had a baby shower I was supposed to attend today that I missed sitting here for nothing! Now this is 2 weeks with no washer machine because I still have to wait and HOPE they show for another day!!! They need to take accountability!!

I don’t usually leave reviews but this company is so bad that I am today. My wife had to miss work three times, first two times she waited around for the appointment time which is 8am- 5pm for them to cancel on us at the end of the day. The third appointment got a text from an automated number saying we were not home but yet the picture they sent was not even our house. It said check the voicemail that was left but had no missed calls. There is not a phone number for you to call to actually talk to a person. Before you buy a warranty when purchasing an appliance make sure they do not use this company.

Worst company ever. Doesn't provide update to the warranty company and send idiot technicians. NEDZAD has come out and tried to replay my fridge 5 times and been here total of 8 times and it's still broken.

We had service tech visit us to look at our refrigerator's ice maker and water dispenser, it was under service order number ** on August 4th. We were provided a quote for the repairs. The original quote is attached to this email. The parts were $231.21 and the labor was $409.95 for a total of $674.47. The tech said the part will come via UPS and he scheduled us for the repair on Friday August 8th. I asked him what if the part doesn't come by then, he said, "Oh no it will be here by Friday."

They never showed for the appointment. It was an ALL DAY window and there is zero communication. When I attempted to get a hold of customer service throughout the day for a smaller window, it’s all automated. Once it got past 4pm, the option allowed an AI customer service rep who stated live agents or supervisors do not speak to customers. What? Then offered a 2 week reschedule. It’s summer and my HVAC is out after it had taken 2 weeks to get this appointment. Absolute garbage.

Absolute worst experience I have ever had with a service provider. They scheduled 3 separate appointments, sent multiple texts in the days leading up to the appointment to confirm/remind me (including day of), and then never showed up, never called to say they would not show up. Just a new text with a new date and a new series of text reminder/confirmation messages which they again missed. Went through this 3 separate times. And now I am getting emails to recover the parts they never delivered. Totally frustrating.

Sears Home Hub or Home Warranty is a total disaster. Each review on here that is negative regarding cancelling appt repeatedly (mine was 9 times over 32 days) is honest. I have cancelled them and will never use them again. The techs are frustrated to know end. Everything is done through ineffective AI and you will be lied to and never be able to talk to anyone. When I lucked out one day and got a live person they gave me an escalation dept number that were disconnected! Be careful!

They are a joke. 100% AI call center. Now I have had 3 Appts. all changed or canceled with no notification. There is no way to get a refund for the over $500 I have spent on trying to get my washer fixed. The tech gave me the only number he has for corporate which is the same AI customer number. This is a complete waste of time. Avoid this company at all cost. Run as fast as you can the other direction.

They just cancelled for the 2nd time after having me wait around the house for most of the day. They make your appointment and give a timeframe between 8 am to 5 pm. There seems to be no way to talk to a real person. They let you chat to an AI rep who surprisingly won't take any complaints or give you any important info (like a phone # for real person). After they said they could not make it today, they sent me another message that my appointment was still on for today. I'm fairly certain it isn't and think AI just confused itself!

Words can not express my frustration with this company. June 20th my dishwasher would not power on. I called Sears #Warranty and they were able to come out the very same day. The technician came in never opened the door to look to see what was going on. Just said it needed a control board and that he would order it. It took over two weeks for it to come in and another week to get a service guy out to install it when the service guy came out finally, he took the door apart and installed the control board and it still didn’t work so he continued to look through the area of the door where he found that the wiring harness had been burnt, and the fuse had been burnt, so I was still without a dishwasher because he had to order those parts. He stated that he wasn’t even sure that would fix the problem when he got them.

Scottsdale AZ. Been paying for warranty for over five years. 8-year old GE microwave went out in April and 8-year old Bosh dish washer went out in May. They sent a totally incompetent technician, Joseph, three times. He never turned them on, but said he knew what the problems are and ordered four different parts. Came back two more times and totally burned up the microwave and said he would order a new one, but never did. Today, July 31, they sent Jakob, who as excellent and knowledgeable, said the dishwasher part was wrong and Joseph removed some parts. After three months, three visits and dozens of phone calls, we hope we have a solution to both.

Worst service, came on Monday not prepared to fix my dryer. For some reason they thought it was a washer even though I put in the serial number and Lowe’s confirmed it was a dryer on their website. Said they would be here Wednesday. Never showed up. Impossible to contact them because they do not have people. It is an AI only. Waited around Thursday for seven hours and yet again nobody showed up. I will never buy from Lowe’s or use this type of protection plan from a company again.

I contacted Sears to schedule maintenance for my washer and dryer. The technician pushed a $66/month home warranty that covered all appliances—I only needed help with the washer, but he said it was “all or nothing.” I trusted he’d still do quality work, so I declined the warranty. Big mistake. I didn’t check the washer before he left, and when I went to use it, it wasn’t working at all. Now I’m calling another company and will never use Sears again for any repair or maintenance. Disappointed in the upsell pressure and lack of accountability.

I wouldn't even give Sears Home Warranty services one star (but it wouldn't let me post without it)!! I purchased the Warranty when I purchased my new washer in 2022. My washer broke down 4 MONTHS ago (in April, 2025) and I am STILL waiting for a technician. I have had 5 appointments scheduled with them and they have either canceled them the day of the appointment or just didn't show up, but still continue to collect my monthly service fee. When I try to contact an agent all I get is an AI who tells me there are no agents to speak with. OUTRAGEOUS!!! I will NEVER deal with Sears again.

I'm a Sears customer for 42 years. I have a Sears whole home warranty. My AC unit is not running efficiently and blowing warm air. I received a text that my appointment is canceled during a heatwave. I've been addressing this AC efficiency issue for 4 years. Tech's said, "unit should be replaced, but I can't recommend that to my company, because I will get in trouble". There is a replacement guarantee!!! In the meantime, I keep paying deductibles. I spoke to a supervisor who didn't care. Customer service is incompetent. I would not recommend Sears or Sears Warranties. Look elsewhere. Management can call me if you care...

Incomplete results, missed the window of arrival by far, no apologies, $129 to say they don't replace switches on a trash compactor. Useless. Messy, didn't clean up after dishwasher attempted repair. They replied to my review saying, "Sorry we want to fix this," but the phone number given to address this was fully automated and no option to talk to anyone about the problem or get a refund. No options on the website either. Entirely shielded away from customer to human customer service.

Nightmare! I waited three weeks for the repair parts to come in for my 2 1/2 year-old dishwasher. I kept calling and calling finally I was told that I would be able to order a new one, but the kicker is I had to order it from Sears. Supposedly it would cover Installation and take away. Attempted to order new dishwasher with the 10% discount. Listed on the Sears website. Told that their system was down and impossible to order. I had to wait four days before the system was up and then the 10% discount only was for teachers and one other group. Previously, it was not For specific persons. It was for anyone that bought an appliance. Then it was another several weeks for delivery. I was told by a phone call. It was going to be delivered the next day, but I never got a delivery between the hours that I was told so I called and learned that the dishwasher had just arrived in their warehouse in Illinois so another week I had to wait.

Avoid Sears warranty at all costs! They have canceled 4 straight times. They request that the service window is open from 8am to 5pm and they canceled each time around noon of the day of service. I can't believe they are still in business.

My Front load washer is broken. I contacted Sears warranty on Friday July 25,2025. Saturday July 26, 2025 Sears warranty call center called me. They gave me a service number. I have not received an email or text from Sears warranty that they have scheduled a repair technician to come to my house. On Saturday the call center support staff said there were no Repair Technicians available. That is ridiculous, Sears warranty is just playing a delay tactic so I will take care of the repairs myself.

Yakariel J. Was Very rude and doesn't know what's he is doing. He asked to see the thermostat and showed him the thermostat then he said that wasn't the attic. Gave me a hint something wrong with this man. I paid $75 service call to sears and nothing got done. He went back to the van and canceled the appointment for second opinion. Nothing had done and he needs a second opinion?? I think Sears hired POOR and off the street technicians. So glad he left my house that quick. Never again with Sears Home Services.

Tech stole from us and did not fix washer. We’ve been on the phone with the company for hours. No many how many times we call and how many representatives we reach they will not help us or transfer us to a supervisor. “We are not authorized to let you speak to a supervisor”. They will steal from you and you have absolutely no recourse to take. Obviously on the phone with the Better Business Bureau right now.

Home Choice Warranty and sears home services have been a absolute nightmare. They never arrived for the scheduled service date. Randomly rescheduled for a day and time that doesn't fit my work schedule. I cannot get in contact with an actual human. Stay far far away from both of these companies.

Absolute scam. They sent a tech that destroyed my washer. They sent him again to do the same repair. The third time I had to tell them I would not allow that man in my house again, and then yell it over and over for 15 minutes before they would send a different company. The new company said the machine was beyond repair and they would recommend replacement. A year later and I am still trying to get that replacement. "Repair or replace" big fat lie. What an absolute scam.

As with many other reviews, my experience with Sears has been extremely frustrating and now worrisome. I contacted them to repair my Kenmore dryer. The automated "AI" system is frustrating, and it is impossible to talk to a "real" person. The AI "chat bot" does not allow you to ask questions. Finally, I got an appointment. The technician came in his own car, not wearing a uniform, and spent most of the time looking at his phone before telling me I needed an expensive part he did not have. I ordered this part and paid for it, set up a follow-up repair day when I worked from home. After four hours, I received an "AI" text cancelling my appointment. Since I use a flip phone, I cannot open the links in the "AI"-generated text messages. It is impossible to inform them of this since there is no "them," just an AI bot.

Everything written here is true. It just happened to my mom. Their new script is lying about “AI cancelling the appointment.” $800 later, I’ve reported them to my state’s attorney general’s office. I encourage others to do the same.

Our freezer died and we called for someone to come out and let us know what was wrong. The Technician was very friendly but unfortunately, misdiagnosed the issue and we paid for parts and labor for something that did not resolve the problem. The freezer is still broke and we're out the money. I tried to call to talk to someone to resolve the complaint and it's impossible to speak to another human being. It's all AI generated idiocy acting as a firewall to anything that could resemble customer service. If another human being from SEARS reads this - then by all means respond. Order #**

I set up a repair appointment for a Sears Kenmore refrigerator. The estimated time of the technicians arrival was between 2:30 and 4:00. Since I work 40 minutes away, I tried to arrange for the tech to call me when he was on the way so I could meet him at the house. Unfortunately, you cannot talk to a real person, only AI. The AI assured me that the tech would call me before traveling to the house which of course did not happen. The app that was sent to me so that I would know when the tech was on the way is useless. I checked the app multiple times and it kept telling me that the earliest the tech would arrive was still 2:30. The option to send the tech a message in the app is non functional.

By far the worse company I have ever dealt with. Three appointments were no shows. Lost three days work waiting for no one. Home Shield repair order, so Sears had no record of my phone number. Their help line then didn't recognize me so the AI just hung up on me. When a tech did come, he misdiagnosed and ordered parts. When he got the parts and repaired the washer, said "it's fixed, but don't put anything but light loads in it. It won't work." So he admitted he was wrong. Next tech told me the firs guy was totally wrong. Ordered parts and I waited a month for appointment. But again...they were no shows. Now it's up to my attorneys.

😤 Outrageous Experience with Sears Home Services. If I could give negative stars, I would. My experience with Sears Home Services was a masterclass in negligence, broken promises, and AI-driven stonewalling. It started on June 13, when I scheduled an appointment for a refrigerator repair. The technician never showed up—no notice, no apology. I tried calling, but there is no human support. Just a lifeless AI bot that couldn’t answer basic questions. Fine. I rescheduled for July 1. This time the technician arrived, diagnosed the issue, collected a deposit for parts, and promised a follow-up. The parts arrived around July 9, and installation was scheduled for July 15. Guess what? Another no-show. Canceled with zero warning at noon the day of. Beyond frustrated, I rescheduled again for July 22, confirmed multiple times, and STILL—canceled AGAIN at 5 PM the same day. I gave this company every chance to make things right.

DO NOT USE THEM. Despite receiving the part, they continued to cancel my scheduled appointment stating that the part had not arrived. The customer service department consists of an AI bot, so you cannot talk with an actual person and nothing is resolved. Without a washer for a month. Contact any other repair company.

This is by far the worst company ever. You cannot speak to a human. Their time window is always 8am-5pm. You take off the entire day waiting for them just for them to send an AI text saying your appointment has to be rescheduled. They NEVER come.

I would give it zero Stars if I could. I bought a protection plan through Lowe's and Sears came out to service my ice maker not working in my fridge. The first guy came out and diagnosed it and ordered a new ice maker that was mailed in my house. They then canceled the next three appointments. I'm currently waiting on my fifth appointment to see if they show up. This will be 5 days I took off of work. You cannot get hold of anybody because it's in ai-based customer service. Absolutely terrible. They schedule it all day between 8:00 a.m. to 5:00 p.m.. the other day they rescheduled at 6:15 p.m.. this is five full days of work I'll miss and possibly more. Absolutely ridiculous.

We have been without a functional dryer for 3 months. Our service has been AWFUL!! The technicians have come out to our residence 5 times! And have said the dryer is not fixable, yet Sears keeps insisting that they need to order more parts- Even the same one that had been replaced already. I have called to complain and was told that I cannot speak to a supervisor. I have requested a call back from a supervisor- I am still waiting. Sears has spent more money on the parts for the machine and the labor than they would have if they just replaced it! Now the parts are on back order, and I have to wait another two weeks for them to try this replacement for a second time!! This is ridiculous and not considerate to the needs of the customer. I need a dryer!!!.

Repairman did excellent job. However I've been trying to get a detailed invoice for home warranty purposes and can't get to a "human" customer services rep. The AI robot and their website is useless. Will think twice before I use them again.

Had a gas repair dryer appt three times. Technician never showed. Only able to get a ai response so we called an installation number. Agent that finally answered gave standard answers that she read to us. All she could do was set another appt. up. Lets see if 4th time is the charm..Will never use Sears again, BEWARE!!!

My appointment was from 7AM-6PM. I received a message from Sears on Friday that a tech would call me on Saturday morning to inform me of the time he would arrive. I never received a call. Mid-morning I received a message that the approximant arrival time would be 12:20. At 12:20 I received a message that it would be 2:03PM. Then, 1:56-2:53PM. At 7:27PM I received a call from the tech that he was on his way. I had no way of contacting him but he had my number and when he began telling me all the issues he had throughout the day, I stopped him and said, you could have called me to say, I am running late, or I can't make it today. But you should up at my house at 7:35 which is an hour and a half past my service time window.

My washer had no power at all so I called Sears Home Service to diagnose and repair my Whirlpool. The appt. Was supposed to be between 8am and 12pm. My wife and I stayed home all day and never saw a repairman but at 4:29pm I got a text saying my repairman was at my house but we must have missed him. I can tell you he was not ever their, I have cameras all over my house and unless he rode with Santa and landed on my roof he was never there. What a scam company in my opinion they should pay the customer for missed appointments. I will never recommend them or give sears any business again. I am pissed, they outright lied!!!!

What an absolutely ridiculous experience, had an appointment set and confirmed, technician was scheduled between 8-5, sat around all day waiting, tech no show no call, called “support”, was told that my appointment was cancelled because the part the technician ordered wasn’t in, wait no one came out to verify what was wrong. How can they order a part? No estimate was given to me for said repair with this phantom part. All they said was they can schedule me another appointment… DO NOT WASTE YOUR TIME with this company.

I’ve been a loyal Sears Home Warranty customer for years, but my recent experience has been unacceptable. Despite clearly stating that my service request was for a Cosmo oven—both online and by phone—Sears repeatedly sent technicians who said they don’t service Cosmo appliances. The same technician came twice, did nothing, and left. I've rescheduled multiple times with the same result. This is a complete waste of time and money. The warranty is useless if Sears can't send qualified technicians or honor basic service requests.

Sears Home Services is awful! You can not speak to a person, they reschedule on the AI agent whim. I have missed 4 days of work waiting for my washing machine pump installation. I had to prepay labor and there is no way on the websites to get a refund if you cancel. Run!

Since Sears Warranty moved to AI service has been terrible. Several screw ups from start and it is not even finished yet. Original appointment was scheduled for July 11, 2025. AI Bot decided to order parts after my original scheduled appointment, therefore the Bot decided to automatically reschedule my appointment to July 18th. This is for our dryer which is much needed around my house. As usual the part did not show up for my second attempt appointment. Therefore the SMART Bot decided to reschedule once again. Any attempt to talk to a live person was impossible with the Bot interrupting and saying they no longer use human beings to answer calls. SEARS SUCKS!

They scheduled an appointment and asked me to be home between 7-11am. I moved my schedule around to accommodate this wide requested time. They then never arrived and we were unable to reach anyone to speak with at their company. Just automated run around. Wasted a day away from work and have to find a more reputable company to reschedule with. Annoying. Also their fake website reviews are a telling sign.

Less than 1 star. You can’t speak with a person. They are AI only. I have been waiting for three weeks to fix my AC. The first repair was wrong. Next guy came out and didn’t have the part on hand because the first technician didn’t leave notes. My appointment was scheduled today from 8-12. It is 4 now and can’t get ahold of anyone. DO NOT USE THESE GUYS!!!!

Avoid this service at all costs. The high diagnosis fee locks you into an overpriced repair. They returned to install the microwave part, which didn’t fix the issue. No way to complain. “AI agent only.” Total scam and I am out $379. I plan on contacting the BBB.

If I could give less than 1 star, I would. Sears came out to my home and spent less than 2 minutes looking at my oven and told me it would cost $800 to fix. If I didn't make a decision, then they wouldn't waive the diagnosis fee so I scheduled a repair. Immediately after the appointment, I found it would be cheaper to buy a new oven so I cancelled the repair. When I checked my bank account, Sears deducted the $800 twice (for a total of $1,600) and I've called over a dozen times to try to get my money back. It has now been over three weeks and they still have not processed the refund, in which they said once processed it will take an additional 7-10 days.

The AI assistant is your only option to make an appointment. The only other option is online, which is not reliable and working properly. As a result of making my appointment with the AI assistant, my street name was incorrect. After spending half the day trying to correct my street name, the technician was able to find me. He did not examine my refrigerator. Did not take the back bottom off to expose anything. Did not take the inside panel off either. He held some device to my computer board and told me I needed a new compressor and condenser. Thank God I didn't fall for. I went for days without my refrigerator working properly.

I had a tech come to my house twice for the same refrigerator issue. Tech from CT (Jermaine) told me the loud noise my 4 year old side-by-side GE Cafe fridge/freezer was making was normal!! He didn't even bother to open his tool bag to inspect where the sound was coming from. I spent $158 for NOTHING and there's no one to speak to... Use a call center out of India. I called GE directly and they sent their tech and he knew exactly what the problem was. Don't be fooled by the name SEARS (A&E Repair). This company is a fraud.

Cannot get an itemized receipt to submit for reimbursement to my extended warranty plan purchased through Home Depot. There is no way to speak to a genuine person. Every contact option is AI and if your issue doesn't fit one of 5 or 6 options, you are out of luck.

Do not use this company for repairs. For $129 they came out on 6/13 and diagnosed a broken heating element, one star for getting that accurate. We were quoted another $350 for part and repair. We were given a one week time frame for a return to fix. We got at least 6-7 postponements. On 7/5 a repairman came and asked where the new part was. He said the company has made changes and the part should have come to us. He put in another order, and we were scheduled for 7/11. The part arrived on 7/8. No one showed up on 7/11 and the appointment got moved again to 7/19. Beware before you use this company. And, I found the part, the retail value is $45.

I have had this warranty for quite some years. I paid for this. On 7/7/25, I called to schedule an appt for my washer (not working properly). S/w Samantha (AI machine). Made appt for 7/10/2025, 8am-5pm. Verified ph/email, all correct. Was told I would get a text/email about appt. Received nothing. On day of so called appt no-one showed up. I stayed home all day. No phone call/email. Called ph# again and s/w Samantha (AI). I wanted to know status of repair man. AI could not tell me. Asked to speak to a human in customer service, AI stated that there is no human to talk to. AI told me that she feels for my frustration. I then asked if AI could call repairman and see when he is coming. AI could not do this.

I had an appointment for these people for nearly a week. They gave me a window of 8:00 a.m. to 5:00 p.m. to be here. I had heard nothing all day and called several times to find out I was on a route and they would be here. At around 3:30 they told me they would not make it today. But they could come back either one week or two weeks from today. I waited around all day for these people and will never do it again. If I was you I wouldn't do it either. If they can't keep an appointment what kind of repair service will they do?

The agent told me the dishwasher was fine, and that clearing my drain would solve the issue. It didn’t, so I brought him back two days later. He insisted the dishwasher was fine, and told me to call a plumber. He said I could order a $400 part if it would make me happy, and that he’d have to charge me for the second visit. When I refused, as he had said the second visit would be free, he just walked out. Eventually, I was able to diagnose and fix the dishwasher myself, with no more appliance repair training than a YouTube video, and two months’ worth of calls to Sears finally got my visit fee refunded. Before you call Sears, see if you can fix it yourself; you may be more qualified and capable than whoever they send to your door.

Called to chat with AI and play hell to talk to a human who transfers your call to no avail! I have gotten nothing but apologies, and still no appointment rescheduled. But said they will get back to me in 48 hours!! What a load!! I will never buy a Sears home warranty ever again. I will not shop for appliances there again. My mother before me and her father before her has been loyal shoppers. The line ends here!!!!

I just paid over $200 to just have a belt put on that came off after my recent service. Now my mower won’t start!!!! I am a senior citizen and now have to pay to get him come back and started! I am annoyed! This has caused me great anxiety!!!

Never choose Sears Home Services!!! My 88 year old mother went without a working refrigerator for almost 3 weeks after having the problem diagnosed. She would schedule the repair, received confirmation the morning of the service, then no one would show up. This happened 4 times. I called to help get someone scheduled, and it's almost impossible to talk with a person. You are constantly routed to the website or to an AI assistant, so you can't enter a complaint or seek resolution to confirm a technician is assigned to your appointment.

I was able to easily reschedule a return visit from technician Ruben for the very next day. He came in the morning early and finally fixed the problem, and I was not charged again. The initial charge of $129 covered this second visit. This was simply a repair. I did not sign up for any type of warranty program with Sears Home Services. Technician was professional, courteous and friendly. I was kept updated via text on his arrival time.

Have problem with technician its getting the technician scheduled. We have parts for a month now and twice installation canceled day of install without any explanation. It may explain why Sears no longer in business. Wondering how long the service area will exist.

I'd been customer for Sears appliance warranty for 9-10 years with no issues at all until past June 13 when I call to come and fix my washer machine with the drum and the leaking of water, well the technician came and just fixed the drum, then a week passed and I had to call to cancel my contract, easy I'd been wasting about 4 hour on the phone but they refuse to cancel my account, is today that my washer still not fixed and now they are saying, they will cancelled my acct. until September 11 and If they send another technician they will charge me 100.00 more, to me this is a rip off.

The title says it all. It would seem that a Sears Repair Insurance Plan would prevent you from constantly searching for a reliable technician to handle your washer that is badly in need of repairs, but this is an illusion. Even when one is a customer in good standing, Sears does not provide dependable services. The services that should have been provided have not been executed even though your monthly payment has been paid. Today was the eighth time that I receive a text message from Sears Home Services stating that: "WE regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available to service your appliance."

Absolutely the worst service I have ever received. First after waiting nearly 2 weeks, they rescheduled my appointment. So today, the needed part is not on the service truck. Now I have to wait another week for the part. If there is another issue, I will be looking for another home service company and the BBB will be contacted.

Dear Sears Customer Service Team. I am writing to express my deep frustration and disappointment with the service I have received from Sears Repair. My recent experience has been nothing short of unacceptable, and I feel compelled to bring it to your attention. I scheduled a repair for a Kenmore Elite Dryer. Not only was the appointment rescheduled without adequate notice, but I also received little to no communication from your team. When I attempted to reach out for updates, I was met with long wait times, transferred multiple times, and no verbal communication from your team.

I have a GE washer that needs repaired. Techs do not have parts on hand to repair in a timely manner parts have to be ordered. I have had 2 appointments that have both been cancelled by Sears. Now they want me to wait another week to 2 weeks to have someone come out to fix this washer. SO over a month without my washer. I have missed 3 days of work now because of Sears. Can't talk to a human to save your life!!

The company moved to AI, and it is a disaster. Every attempt at contact is met with AI and it is very difficult to get connected with a real person. Our first appointment was a no show, then when the parts were ordered only 2 of the 4 arrived. The company insisted all 4 were delivered, despite the tech submitting a picture of what was in the box. We prepaid for the parts and it took contacting the company 4 separate times to secure a refund. I would NOT recommend this service, at all. It might work if your appointment goes perfectly but if you have ANY issues it will be a total nightmare trying to get it sorted due to the lack of live customer service.

I paid the 138 dollars for the service call. The technician left and never left me any paperwork or information to book the actual service. I spend 3 hours the next day trying to get a an actual representative to schedule the appointment. I kept getting bot after bot with no luck. I finally was able to find a number so they said another technician would come the next day to order the parts and schedule the service but the technician said he can't move forward unless I pay the 138 dollars AGAIN. I believe I was scammed and this company is fraudulent but uses the trusted Sears name to lure people in.

I used Sears Home Services for my washer repair. Several things went wrong with my service request. The first technician misdiagnosed the problem and ordered the wrong parts. The second technician came and said the first technician ordered the wrong parts so he ordered another set of parts. Beyond that, it was a struggle to get another technician to come and install the newly ordered parts. The first schedule, the technician just did not show up. Sears provides a wide window for their services from 8 AM to 5 p m.

I should have read the 180 other 1 star reviews. I had a broken window AC and Sears was the only company that would even look at it. Well after arguing with a bot for 5 minutes about what my address was, I finally got an appointment for the next day. Waited and waited, then they magically changed my appointment to 4 days later. Waited today, saw the appointment time move 4 times before they just said I have a new appointment tomorrow. The automated system is a loop with only selectable answers that don't help. DO NOT BOTHER!!!!

Absolutely horrible. I get great service from health to auto to insurance. I have never encountered anything like this. Paid $100 on 6/19 for 6/30 repair from 8-5, no call or text, no show! Made 3 calls confirming appt.

I need dishwasher repaired. Service scheduled & canceled on service day: 3/23, 5/28, 6/6, 6/9, 6/17, 6/19, 6/30 now 7/3!!! Sears Home “Services” SUCKS! I’m reporting to BBB. Do NOT waste your $$$ on Sears Home Services.

We signed up for this plan in April 2025. Since then we have been completely unsuccessful with getting service. We have requested repair on 2 different appliances. Every time we have a repair scheduled, it is cancelled same-day. This has happened multiple times with both appliances. Everything is done through an AI text-bot of theirs, which is completely worthless. You reschedule an appointment, they cancel same-day and request reschedule. It happens over and over and over again. I don't know if this service actually repairs appliances, or if it is just a circle of scheduling appointments just to cancel them. Extremely frustrating!!! 0/10 - would absolutely not recommend.

I requested repairs for my refrigerator. A technician came out, troubleshot and determined I need a new part. He placed the order and had me pay for the part and the return service to install the part on a payment app he provided. I received a receipt but I never received an invoice or any information on the part that was ordered. The next day the part came and I received an automated call from Sears stating that the repair date would be canceled and I would have to re-schedule up to 3 to 4 months out. I decided to cancel and request a refund for the scheduled service and part that I later discovered was 4 times the price of what other vendors were charging.

Our refrigerator had an issue. We started calling around about repairs. Contacting these guys was a grave mistake. They have a new ‘artificial intelligence’ system that is bonkers. You have to provide your details not even get to seeing the schedule. When they didn’t have anything available? We tried to stop. The system scheduled an appointment for us and began no barring us with notifications and spam marketing. At no point did we schedule anything. Repeated cancelling the appointment had zero effect. No one to call because… AI.

They don’t show up and you wait weeks for an appointment. They take your deposit and it’s hard to get back. Customer service people try to help but the technicians don’t show! Worst service and warranty I have ever had and will be canceling.

Service reported was for my water heater leaking from the bottom and not hot water. A technician was sent to my home and I was charged a service fee of $119.00 which was fine. The technician came into the home took a picture of the model/serial number and went out to his vehicle for less than 5 mins. returning to the front door stating that he must stop here. He was just informed that they no longer service Kenmore water heaters and no longer sell water heaters so there was no service he could offer me. They made it as if I declined their services.

Sears repair is absolutely horrible. The technician was unprofessional and tried to move my appliance for a simple repair. After stating that I did not want to move forward with the repair, I was overcharged and told that I would need to wait 21 days before I am to be refunded. It was the most horrible experience I’ve ever had with any repair company.

I have always had great success with Sears in the past, however, I will never use Sears home services again. I strongly recommend not using them. I reached out to Sears Home services to order a repair service on my Whirlpool washer. As it turns out, the washer needed a new water pump. I reached out to have them stop by to service our appliance, it started on Wednesday, I scheduled for Thursday. We had guests coming so needed our washer repaired in a hurry.

Total UNACCEPTABLE performance. Multiple scheduled appointments cancelled on day of appointment. Windows for appointments need to be shortened as from 8:00 am until 5:00 pm ties up the clients for the entire day. More reasonable time frame might be from 8:00 am to 12:00 noon or from 12:00 noon until 5:00 pm. When current contract expires, I will be looking for another company to provide services.

I don't how anyone can give these folks a 5, 4, or 3 star review. This company is HORRIBLE!! My washing machine would not drain, so I called my home warranty company on June 5th to schedule a repair. They sent the request to Sears Home Services. I was excited when I saw it was going to Sears because I bought the washing machine about 10 years ago from Sears & thought this would be a great fit. I was scheduled for June 9th. First they give you an 8 hour window, which I felt was strange, have never encountered this type of window in all my years, but the technician did show up, looked at my machine and stated he needed to order some parts & the parts would come to my home w/in 3 to 5 days and we rescheduled for June 13th to put the parts in; I was a bit worried the parts would not get here in time, but they did, which was great.

Sears sent a serviceman to my home on 5-28-25 for repair of my oven. They were paid $129 for the diagnostic. I was told to order a control board which was the part needing replacement, F14 code error. I ordered the part, but decided to have someone else replace it (an electrical engineer). In the process of installation, oven still not working with old or new board. Then it was found that the board was never the problem, but the latch that locks the oven door. Engineer showed me the algorithm the repairman followed to end up with advising a new control board. Sears never explored any other options, but just guessed that when all else failed on algorithm, it must just be the board. So, new board, same old problem. No one to call, only AI Samantha or reschedule another repair and pay another fee.

Today was the second time Sears Home Services canceled an appointment they made with me to service my furnace. In each case, they gave me a window of 7:00 a.m.- 8:00 a.m. to 4:00-5:00 p.m. I took the day off from work to be home during these times. They never came, and they sent a text at the end of the window advising me that they would be out at my residence. At no time did anyone from the organization pick up the telephone and call me. Furthermore, I tried to contact them, and there is no way to get to a human to resolve issues such as this. I have never been so frustrated and humiliated that I wasted 2 days sitting around waiting for them to honor an appointment that they set, subject to their availability. I have rarely encountered such poor professionalism, customer service, and sensitivity to taking care of the customer. I don't know how I can ever trust the Sears brand again.

Do not purchase this agreement. Customer service, if you can reach a customer service agent, is awful. I had to try to contact customer service because their AI cannot find basic contact information contained in your service agreement which leaves you at an impasse when trying to set up service for your appliance. I had to google "How to reach a live agent" in order to set up an appointment, to service my stove. I set it up, I thought, only to find out days later when I called, that it was never actually set up at all!!! I set it up again to find out, that even though I have been paying @ $50/month for the service, they're going to charge me another $100 for the service tech, and extraneous other things to fix my stove. I can't wait to cancel this worthless service agreement.

I gave a 1 star because no stars not an option. A repair man came to evaluate my HVAC unit on 5/27/25, he stated that he needed to return with proper freon for unit. Repair man rescheduled for 6/4/25, he was a "no-show"! I received a text to reschedule. I rescheduled for 6/20/25. NO show again, unable to reach Sears home service due to AI computer only. Finally reached a person after 40 minutes and being transferred 3 times. I was told a part was ordered and shipped to my house. No part arrived. I was told that I would receive a call within 30 minutes and no call back has happened. This is the worst service, it is a lack of service. I have been without air conditioning for 6 weeks. Never use this company. Also Home warranty company Cinch is rated 1 star.

Do not use this company for estimates or any diagnostic services. The tech came in and was on the phone the entire time and just looked around the appliance and pressed a bunch of buttons and then provided us with a estimate based on what we had told them we believe the issue was. Then provided an outrageous estimate and then just recommend me replace the appliance. We paid the diagnostic and will never use them again.

Dealing with Sears Home Services has been one of the worst experiences with a my business I’ve had in many years. As far as communication, all scheduling is done virtually, in which my 1st appointment was a “no show”. A technician did show up on the second day and was nice at least. After the technician was finished, we had to pay for the service by him contacting a call center. We did not receive an invoice or receipt. Two days later and we still have not received one. I tried to contact their customer service, but you can only communicate with an AI assistant that is no help at all. We finally were able to get a phone number to talk to a live person which is a call center in India. After two calls, we were told that the paperwork and receipt are still being processed and that it could take another 24 hours which is ridiculous. By far, this is worst customer service you can receive.

I have had an appliance warranty with Sears for several years. Several weeks ago we were attempting to have our dryer repaired. An appointment was scheduled but changed the day before. The new appointment was to be between 8 am and 5 pm. In the afternoon I received an email that our technician would be unable to make it that day. The next available time was a week later, (today), again between 8 am and 5:00 pm. At 12:57 I received another email indicating that the tech would not be able to make it. The only contact is with AI, which indicates that they can’t find our order. We now can’t get our service contract cancelled or stop my credit card from being charged.

My LG washer was leaking. Lowe’s sent a Sears tech to come look at it. The machine needed a new drain hose due to a manufacture defect. The part was ordered and arrived in 48 hours a day before my appointment for repair, however my appointment was attempted to be pushed back a week due to the part not arriving in time, however it was already delivered.

We have been using Sears Home Services since approximately 1990. We had a Refrigerator/freezer, a stand-alone Freezer, a Washing Machine and a Dryer covered under their “Master Protection Agreement”. I generally find extended maintenance agreements to be a waste of money. When I met my wife, she was a single Mom with 3 children and at the time, the Sears maintenance coverage was a good insurance plan for her. After we married, we continued to renew the plan every few years. Sear Home Services is now using AI for all their rescheduling appointments. Getting a human to talk to is next to impossible. If you call sales to buy a service plan you can talk to a very well spoken English speaking employee.

We have made multiple attempts at scheduling repair. It was difficult to get appointments and one was canceled and another was a no-show. Whether you call or go online, there is an AI system “Samantha” that is glitchy, requiring you to start from the beginning repeatedly as if you already hadn’t spent an hour going over and over the issue and providing the requested information. After much frustration and interruption the one tells you the at you have to go to the other, and round and round for hours you go. They tell you that there is no live person option, “but I can help you resolve your issue quickly”, and the gaslighting continues. There appears to be no actual way to schedule an appointment or resolve an actual, reality-based issue. They express apologies and offer to send you around and around again. Our refrigerator sits in repaired after three months and over thirty attempts at resolution.

Sears gave me a Saturday appt with a 8a-5p window. They messaged me, "Hello, this Richard from Sears Home Services – checking in to ensure that the technician can have the right parts ready prior to your appointment. What’s your appliance’s model number?" I provided the model number. They informed that they would order the parts prior to the technician's arrival and to keep in mind that my appointment could change depending on parts availability.

If I could give them LESS than a star, I would. Been waiting 2 months! Called several time and all they want to do is verify your address! I don't know what country you get, but it's not in the US! I am writing this while on hold AGAIN! I'm going to cancel and TRY and get any refund. Not hopeful. I think a class action suit would be in order. My sister had them and waited 6 months for a microwave replacement. The truck finally delivered one, and they ordered it from Costco! By far, don't ever sign up with them. My $600+ dollar loss will be my learning experience. 6-16-2025 Agent claims never escalated service (3 phone calls) and 24-48 hours I will hear from someone. Same story every time!

HSA Home Warranty assigned Sears Home Services to fix my Bosch dishwasher. First tech came out and diagnosed it and had to order two parts. No problem. Second appt was a week later. These guys said the other guy ordered the wrong parts and reordered completely different unrelated parts. Again no problem. They were supposed to come out this week to finish the repair. Parts are already here. I since gotten two more emails delaying the repair now for another 24 weeks with no explanation. Just an email saying we’ve rescheduled your appointment. You can’t get through a live person. It’s all AI so there’s no explanation why my appointment keeps getting rescheduled and no one to talk to. I will never use this company on purpose. If home warranty ever assigned me them again I will happily cancel it and pay for it myself not to use them. They are incompetent. Do not use them!!!!

I contacted Sears Home Services to repair a leaking Samsung refrigerator. First, they scheduled my appointment two weeks after I called. Then, late afternoon on the day of the appointment their AI messaged me telling me that "unforeseen circumstances" forced them to postpone the appointment by one day, to today. I was just contacted again to postpone the appointment due to "unforeseen circumstances". I've cancelled the appointment and got somebody else. I never could actually speak with a human after doing what the AI chat function told me to do to get to a human. I won't deal with Sears again.

I had the worst experience with this company. I'm advising everyone to RUN from doing business with them. They canceled on me THREE times last minute. Then they will text and reschedule for a date and time of their choice without any consent or communication with the the customer. They charge you 139$ to come out but, they agree to give you a discount if you sign up for their warranty program and use their services. They will come out and do a diagnostic but, trust me, they will NOT come back. I lost over 200$ dealing with this company. The only reason why I rated them a one star was because it was the lowest I can go. Customers please be aware.

Terrible company, Stay away!!!! Came to fix AC and never finished submitting analysis to warranty company so I had to go with no AC for a week until I paid a reputable company to come and get the job done. They also have no way for you to communicate with them, which makes the process impossible. Their only two options are to confirm or cancel the appointment. Good Luck if you need to talk to anyone.

I have a Master Protection agreement with Sears Home Services. I have requested Preventive maintenance request. They fixed appointment and today is the 4th time they cancelled. Now they have rescheduled it for next week. It is difficult to talk with a human being. All the system does is to reschedule the appointment. There is no email address or phone number where you can file a complaint. I assume it is a legit business.

Since the moment Abimael ** stepped foot on my property, it was clear I was dealing with someone who thinks he's above accountability. This technician showed up with a smug attitude, zero professionalism, and a giant chip on his shoulder. He acted like a know-it-all, completely unwilling to listen, explain, or collaborate. In his mind, the buck stops with him--and customer concerns don't matter. Instead of addressing any concerns like a professional, Abimael ** escalated, got defensive, and made the situation personal. He wasn't there to help--he was there to posture, prove a point, and flex authority he clearly didn't have.

WARNING - Do not purchase the Sears Home Warranty. The terms are enticing but the service is deplorable! When you can finally navigate through the automated system to get a live person, all they can do is reach out to the dispatch team via a ticketing system. We’ve had, and counting, reschedules after the tech no-shows. The support team can only repeat what dispatch promises but it is all lies. ‘The tech will call within 30 minutes, they’ll be there within an hour, they’re on their way’. I’ve never experienced anything quite like this service!!

I waited all day long for a repairman to fix my stove who did not show up and did not even have the courtesy to call. I called Sears Home Services all day long and they claimed (by some automated voice) that the repair person was on the way. From 8 am to 7 pm I waited and by day's end received an e-mail rescheduling my visit a week later. Great! How do I know the repair person will show up?

Horrible, horrible company!!!. Having problems with Sears Home Hub since April 23rd to now and tech showed up twice!!!. Have 3 orders been waiting for over 3 weeks and kept cancelling and rescheduling over and over and over!!!. HORRIBLE COMPANY!! It is NOT highly recommended!!!

Sears is awful with their scheduling. AI is horrible. I have taken 2 days off work and they don't show up. It automatically cancelled saying the parts haven't arrived but I did receive them on the day before my appointment. So, then they schedule for the next day and they no show again with no information. They schedule from 8-5pm. Who can take these days off of work to sit around and wait all day and then they don't show.

We have had nothing but problems when dealing with Sears Home Services. Do not buy a service agreement from them. They take 4-6 weeks to schedule an appointment. You wait around all day for them to show up, anytime from 8am-5 pm. Then, they cancel by text, pushing you back another 4-5 weeks. You can't talk to a human, the customer service is run by AI bots. They will gladly take your money out of your account every month for your service agreement, and then not be there for you when your appliances break down. It is a pain to cancel. Sears Home Services is the worst!!

Sears Home Services is an AI only system. There are no humans running the operation. So far, I've scheduled 3 times for one repair of my brand new dishwasher, and I've yet to see a technician. Each time, I've received an AI text half way through the day, directing me to reschedule because, "we will not be able to have a technician available today to service your appliance." I've missed two days of work. There are no humans available by phone or email to discuss this abysmal service. I've just rescheduled the third time, and I'll leave an updated review. For now, I will no longer purchase Sears serviced appliances, because they are unreliable.

I have had this protection plan for several years. In the last three years, I have had a dryer, washing machine, oven, refrigerator, and now a dishwasher checked because of suboptimal performance. (Meaning: they were in working order except for some snafu) There is an immediate $100 copay for a service technician to even come out. But so far, no out-of-pocket payments for labor and parts. So, if you can hold on to older appliances before replacing, this is a good enough option for service.

We had a simple washer repair - needed a new drain pump. The technician assigned to us, Michael, was unbelievably rude and unprofessional. To make matters worse, he was unable to fix the washer, then ordered the wrong part. Then, he kept delaying our next appointment to get the washer fixed saying the part was delayed, when the part had already arrived at our home.

4 canceled appointments, 2 months and $572 later and still no wall oven fixed. I have waited 3 times from 8 am to 5 pm only to either have them cancel and reschedule or show up and say they need another guy, a piece of equipment they "forgot". Now I have to fight to get my $$ back for parts that are of no use to me. WORST COMPANY, BEWARE, SCAMMERS!

The worst experience ever. It's been 2 months and our fridge still isn't fixed. Sears has been to our home 7 times and rescheduled 9 times. And every time they come they say they ordered the parts but the next technician that comes asks us if we have the parts.

I had a leak that had developed somewhere near my refrigerator’s water filter. I contacted Sears Home Services to repair the leak and they promptly scheduled a service visit. The service visit occurred on 4/16/25 and was very brief. The technician explained I needed some parts totaling $201.43 and would schedule a return visit once the parts arrived. He further explained that the service call charge would be added into the subsequent visit tentatively scheduled for 4/30/25 and showed the total bill would be $571.38 (which included the $201.43 for parts) which I paid in advance.

The appointment for LG washer repair has been rescheduled 3 times, with the reason being given that the part will not arrive in time. Each reschedule is 1 week later. The part has been sitting here with me for 2 weeks, and so the rescheduling is due to lack of technicians being available. Sears wants you to get frustrated and hire someone on your own to do the repair. Before buying the home warranty, I could always get a repair through Sears or others within a couple of days. Paying for the warranty is a way to push you to the back of the line repeatedly.

They were late for the service call where they gave a four-hour time block. I provided the make and model, yet the repairman had the wrong info for my washer. Had to order parts and set up a return date to put parts in. Parts came in but no repairman showed up. Called to find out the repairman won't be able to come for another week.

Sears technician has deem my dryer unfixable and has not honored their 48-72 hour time frame in which to replace the appliance. I'm getting the runaround and I have been with this company for over 10 years. Never needed a replacement for any appliance covered. So 79.99 a month for 10 + years and I cannot get my appliance replaced. They keep saying they are reviewing the decision. I'm steaming. I'm very very upset. I need to know who can I call to help with this matter.

I have a Sears Home Protection Plan in which I have had for years on my AC and Sears isn't able to fix it for over a month now. I keep getting the run around. I have scheduled numerous of appointments with Sears canceling or the AI (Samantha) scheduling appointments on days no tech is working. 🤔 Please save your apologies because they don't care for elderly people. Sears just want to prey on the elderly.

This has to be the worse company I have even dealt with in the 50 years of loyalty to Sears. You can’t reach a live person to get answers, AI only makes matters worse. My repair appointments have been rescheduled three times for no reason, I’m still without my refrigerator for over a month and it appears they don’t move up the priority!!!! After reading other reviews it appears I’m not alone, you would think they would do something about it!

I have a home service Insurance with Sears. My washing machine broke in March, and I had a technician come to take a look at it. He said the machine was too old, there were no parts available anymore and I should get a new one. I was told that they will send me a check for the new machine. Weeks went by and I didn’t hear back from them. I called them and heard from them that the technician hadn’t signed off on the order and I should wait.

Beware: Deceptive Practices and Potential Fraud. I strongly urge others to avoid using Sears Home Services. My experience has been nothing short of a nightmare and, frankly, borders on fraudulent business practices. In March, I paid nearly $600 for a stove repair. I was told a replacement part was being ordered and the technician would return within a week. Instead, my appointment was repeatedly cancelled due to supposed backorders & delays. After six weeks, an aftermarket part—ordered by Sears, from Amazon—was shipped to my home.

The technician never showed up. He listed the cancellation as "no one was home" even though I was off all day and never left the house and my wife works from home full time. There is no number to call to report this technician and you are unable to leave any negative reviews on their website. All of the listed numbers take you to an automated messaging system with no options to speak with a real person.

Waited 2 weeks for an appointment. On the day of the appointment they cancelled and gave me a new appointment, two weeks from now! Almost impossible to get to a human being, no sense of urgency. I've been without a refrigerator for 3 weeks now and they want me to wait another 2 weeks while medications that need to be refrigerated are at my neighbor's house and I have to hope they're home when I need access to them. Did I mention the AI robot doesn't care? They deserve negative stars.

Had a tech come out to look at my Maytag washer, the code showed I needed a new touch panel, ordered the part and prepaid $768.12. Part came within 2 days and tech came back to install. Washer still didn’t work and gave him a different code to replace control panel. At this time I told him no that I’d be better off buying a new one for a couple hundred dollars more. He packaged up the new part and told me that the charge would be $153.32 for the diagnosis and that I should see a credit in about a week for $614.80. It’s now been 3 weeks and no credit issued to my visa account. Every phone number I have called is automated and has no option to talk to a human. Would not recommend Sears Home Services for anything due to lack of customer service.

Never again. Sears experience was a nightmare. 2 different techs, 2 different prices over phone. They Had me waiting for 2 days. 1st guy just said not interested and just left. 2nd guy called and said he was 1 hour away and was not interested either. All I needed was an ice maker installed. Not rocket Science! Are you kidding me. Sears had a good reputation in my mind but not anymore. I am so disappointed.

I would not recommend this company to anyone. They set appointments and don’t show up, no call, no show. They take our money every month but won’t make good when we file a claim. Find another company!

In reading other reviews, my experience is not unique. Scheduled a service call a week in advance. Got a time slot of 8-12. I cancelled paying clients, and drove 2 1/2 hours to meet the service provider. At 11:20 I got a text stating the appointment is cancelled and next available is in 5 days. After many circular discussions with the AI rep, I spoke to a live person who was frankly less helpful than the AI rep.

I ordered a service repair for my washing machine. The Technician showed up on schedule, diagnosed the problem and determined he needed to order a part. I had to pay for this part before he placed the order. The parts was then ordered and the technician said he would return the next day to install it. The next day he failed to show up, failed to call me, failed to give me any indication of his return. The Sears website was no help. The sears AI assistant failed to address this issue. I am left without any live person to contract. Sears offers Terrible service in my opinion.

I’m currently in the process of getting my brand new Magic Chef chest freezer repaired and wanted to share my experience with customer service and scheduling. I have now had the Sears Home Services technician cancel on me twice the day of the scheduled repair. This meant that for two separate occasions, I had to take time off work to be available for the technician, who provided me with a 9 hour window for when they may show up. All the messages I received were from AI bots and when I called Sears Home Services customer service, I was directed yet again to another AI bot.

They canceled at the last minute then offered another appointment a week out! You cannot speak to a live person. There is a reason they only have 1.1 rating and it shows through their customer service.

I am extremely disappointed with Sears Home Warranty. They no-called, no-showed three separate times without any notification, causing me to miss work and lose income each time. After the third time, I had enough and called to cancel my contract. Instead of honoring my request, they promised to send emergency service out that same day — but once again, no one showed up. As a result, all of my food spoiled after three days without refrigeration.

Microwave wall oven would not turn on. Sears sent Andy to our home, who removed wall oven and replaced door switch. The problem was that he reinstalled it crooked, where there was a flush condition on the left side and 1/2 to 3/4 inch gap from the cabinet face on the right side. I noticed this when he left. Called Sears back and scheduled a fix-it call back. Next day, William came over without the proper tools and wanted me to sign a waiver if the floor or cabinets got damaged. I refused. He left. There were 4 more scheduled fix appointments and these were all cancelled late in the day by the installers. Uncaring, and shoddy reinstallation and I would not have them back in my home. So sad.

I had a Sears protection agreement in effect. Had 6 appointments to fix my Kenmore washer but technician only came once to see what was wrong. This happened from March - May 5, 2025 as of this date my washer never got repaired. Got several emails and text but all were confusing from he's on his way and they gave his name or you have to reschedule. When I called only got recording or AI named Amanda. They couldn't find my service call until I input service order number.

Sears Home Service has been a terrible experience! I made an appointment to repair my John Deere riding mower. Waited 4 days for the appointment. Had to take the day off because the service window is 8am-5pm. I waited all day and they never showed up, called, send an email or text. I tried several times to reach a human and the closest I got was an AI. The AI told me all we can do since “I missed my appointment”. AI did not acknowledge Sears missed the appointment and would only reschedule. I am beyond words frustrated!😠

If I could give them 0 stars I would. I purchased a service plan from SEARS home services in April 2024 because I had used sears services in the past and had a great experience. The current administrators of the Sears home services brand is "Transform SR brands LLC". This new sears service brand is a total rip-off! I had a problem occur at the beginning of 2025 that involved both my clothes washer and dishwasher. It took 2 months to fix the clothes washer...we had to travel to the nearest laundromat and pay during the 2 months.

$$$$ for five minutes to order a replacement door circuit panel. It arrived and I put it on. Online it says Sears only charge $120, but it’s misleading. I should’ve refused service. What a service scam.

Don't bother with the home warranty service. Sears is not what it use to be and they don't stand behind products or this expensive warranty. You are better off to save the monthly fee and buy a new appliance if yours breaks or buy from somewhere else that has better customer service. My appointment to fix my washing machine has been rescheduled over 5 times now, no call and now show for most of those after taking the full day off of work waiting for them.

This company is a joke, My warranty company scheduled an appointment for me on 05/07, no show no call from Sears, that evening I get a text to reschedule with choice of next day. No Show no call. So I go online and reschedule for Tues 05/13, Was given time of 2:36, no show no call, I call at 3:47 and get AI which sends me to another number and am told new time is 3:50 but I am 6th in line. No show no call. I call back at 4:50 only to be told that Sears Home Services is AI only and there are no agent who I can talk with.

Do not use these people. They come out fast then have to order parts and make appointment to come back then never show up, never even called, next day send a text be 2 weeks before they will come unavailable

We had a washer that needed a new pump. Started the claims process. Repairman showed two days later, removed said pump and ordered a replacement. He said it would arrive in 3 days. Six weeks later, after countless calls and speaking to people who are difficult to understand, a promise to replace the machine at 4 weeks (someone will get with you in 5 business days), no one did. Called again, the part that wasn’t available for 4 weeks is now arriving. Received part, notified Sears, tech assigned for Monday. Of course, he didn’t show. Next available is Friday. It’s always Mondays and Fridays, so you can bother them over the weekend. And don’t get me started with the virtual assistant with an attitude. I understand why they have a 1-star rating. Stay clear.

Came out the next day when I called to get my refrigerator fixed. The part was $755.17 and I later found it on Amazon for under $300. I signed up for the $75.70 monthly service contract. It had to be rescheduled once at the last minute after I waited at home all day - no explanation. It was fixed. A month later the refrigerator stopped working. I called and it took two weeks for the repair tech to come. He ordered a part that came in on a Tuesday and he was supposed to be here on Friday. About 4pm I got a message saying they had to reschedule again for the next Friday. The next Friday came and about 3:30 they wanted to reschedule. The closest option was Tuesday but when I selected that it said it was no longer available.

Do NOT use the warranty offered by Assurant thru Sears Repair. They can't get people to show up for appt. Fridge gas been out 2 weeks. They mailed parts but no one has shown up to install. RUN FROM THIS WARRANTY COMPANY. Now need to hunt for way to get reimbursed for lost food as warranty stated. No one can tell you how to do this.

Needed a Kenmore washer repaired. Booked with Sears. They called to sell me a home warranty. I said no thanks. They sent as message at 2:46 the tech was on the way. At 2:49, they said the appointment was cancelled unexpectedly. I called and they have NO opening but I can be on a waitlist. I took work off and have been waiting at home all day. Not to mention, I have no washer. So UNPROFESSIONAL. Good thing there are MANY repair companies in Vegas.

DO NOT USE SEARS HOME SERVICES!! 1) Highway robbery. They charged me $509 for labor on a repair that took one guy 45 minutes. 2) It’s become impossible to reach a person to talk to — at best you get the bot ‘Samantha.' 3) You could wait all day for a scheduled repair only to be texted that it will have to be rescheduled (this happened to me). The repair guy I‘ve been dealing with told me that Sears HS is all AI now, including calling, scheduling and routing. He gets customer complaints every day.

They schedule using automated text, then they don't show up and want you to wait another month for another missed appointment. They have actually been to my house 3 times and the issue is still not fixed. It has been 4 months and 6 appointments with no help!

Refrigerator broke down in March, now May, numerous appointments, waiting wasting my time and tech never shows up. The AI sends messages apologizing and reschedules weeks out again. Impossible to speak to live person. Costing me a fortune. Feel have been ripped off and lied to. Never, never buy Sears product or warranty, they have NO SERVICE.

I have ZERO confidence about anything Sears Home Service has to say. Their performance under this warranty has been abysmal. First they send someone to fix my old Kenmore clothes washing machine. Then they can't get all the parts after the repairman he verified that they were available. I was notified via e-mail that a replacement machine had been ordered for me. No prior notification about his decision by Sears. I ordered a replacement Kenmore machine and was given a delivery date. The scheduled delivery didn't happen on two different scheduled dates. It turned out that a replacement Kenmore machine was not available. Then I selected a different brand. Now that has not been available despite the fact that I have been given 3 different delivery dates.

Total scam. I've been paying $66 per month Sears insurance and set up an appointment for my dryer. Sears repair guy came and said it's $499 because I didn't say I wanted to use my warranty and it can't be changed. He has to collect the money or he leaves and the next appointment isn't for more than 2 weeks. I called Sears and they confirmed either pay the $499 or start the whole process over in more than 2 weeks. Do not get this insurance - it's useless and a money scam.

We are naive innocents who waited 7 hours for them to show up between 8:00 and 5:00 p.m. At 4:00 p.m. they decided to cancel our appointment. That tells you everything you need to know about this untrustworthy, unreliable, no show company.

A technician came to my home to fix the snowblower in Jan 2025. I requested online and he arrived as scheduled. He did not have the parts, so ordered them. Unfortunately we were charged for the parts and repair $614.00. A new date was scheduled, but it was a no show. Another date was scheduled, no show, they claim there was no repair person in the area to fix the snowblower, then communication just stopped. I called to find out where the parts were that were ordered and paid for.. They had to reorder, since no one seemed to know where they were. The technician apparently had them. Wrong again. I finally got 2 parts shipped to my home. The carburetor was shipped to a warehouse and the technician was to pick it up.

I have had several home warranty companies. I have had Sears for nearly ten years on two houses in two different service areas.I only filed a handful of claims and each was handled horribly. First, they state that they have technicians in your service area, right? Nope, they are lying! I had ONE service call where they sub-contracted another company to come out, and that one took so long I ended up just buying a new appliance. They exercise fraud to induce people to enter into service contracts, and then they breach those contracts by not performing the work or denying the claim. In my case I have experienced both.

Sears has not refunded our money. It's been more than two weeks. The technician said, he submitted a request for a refund. When we called customer service, Max stated, there was no refund submission shown.

DO NOT USE THIS COMPANY. I called for a repair and they offered Me $150 off my first visit if I signed up for their services. The guy showed up and told me it would be $320 to fix after the $150 offer to sign up. So it would be $470 to fix before the discount and I had to pay so he could order the parts and make a second appointment. Turns out I did not need the repair. Sears refunded me for the parts but is refusing to refund me for the service they did not perform. They automatically hang up when I call to cancel. They just keep taking money out.

A minute ago. New. If I could give 0 stars I would. I just had my third cancelled appointment to fix my oven in the past month. They have only AI and foreigners to talk to, which is absolutely no help at all. They schedule their appointments from 8 am - 5 pm with no updates. If you reach out to AI, they will tell you your appointment is confirmed and then 10 minutes later they will cancel it forcing you to miss a full day of work for absolutely nothing. It's Easter weekend and I'm now without an oven because my appointment was cancelled again. Worst customer service ever. Absolutely do not recommend.

Interesting that Sears Home Services would send me an email requesting parts status/return, when we have been calling your services department for installation of said parts since 25 February. You have scheduled installation three times and cancelled three times. The customer services reps (Alina, Diego, Reyzel, Angel, Joshua, Jefh, Pablo, Maggie and supervisors Esa, Kim and Iza} have all given us different stories of why the installation services had been cancelled. Supervisor Esa told us back in March that a case manager had been assigned who will call us within 24 to 48 hours (still have not received that call). Then Supervisor Kim on 14 April stated that our case had been elevated to priority and someone from intervention would call within 24 to 48 hours (no call), then supervisor Iza on 17 April stated that someone would call from intervention by 5pm EDT (NO CALL).

My control board on my washing machine was not working properly. Tech from Sears came out and ordered a new board but said that I could still use my washer. Had to babysit it and restart sometimes. New board came. WORSE!!! Dealt with Sears customer service and they would hang up on me a couple of times. Told me if they couldn’t find another board that I would get a coupon to buy something from Sears, but I had to wait so many days and then so many more days and on and on. Went through this twice until after about 5 months I just gave up.

I would strongly advise that people do not contact Sears Home Services for appliance repairs. After the initial appointment, it was determined that the vibration sensor on the washing machine needed to be replaced. They ordered the part and were charged for that along with the labor required for installation once it arrived. The part was received but the service appointment was cancelled 4 times and was never installed. I have been attempting to get the cost of labor refunded since the end of December and have called 4-5 times without success. It’s been 4 months and have lost hope.

Sears Home Services is a scam. I have paid for years and not needed it but liked having it in case. I now realize it is a false sense of coverage. First the tech showed up was here for 5 minutes and then took off and said the problem was in the dryer line and they only covered the unit. I cleaned the whole vent line and the problem still exist so they ordered new sensors and scheduled an appointment. They give a window from 8-5 so you have to take the whole day off. At 12pm they canceled my appointment and I had to schedule another appointment. Now I have taken a day and need to take another. I tried to call customer service because I have been with out my dryer now for over a month. They have no human customer service only AI which just repeats the same thing until you wear down and hang up.

Today 4/15 was my 3rd appointment that was cancelled to fix my washer. First - cancelled, tech said they had the wrong brand on the request. Second - they update said tech was on his way for 11am. Then it was for 2pm. At 2pm the tracker said tech would arrive at 11 am. I called, when I finally got a human being on the line, she said the tech would be there by 4:30 pm. At 4:30 PM, no update. I called again, the rep told me the tech was on his way and was a few blocks away, he should be there by 4:45pm. Right after I got off the phone with her, I got an email notification that my service was cancelled.

Total Frustration with Sears Home Services!! I have been trying to get my refrigerator repaired since 3/11. A month later still no refrigerator. Initial order 3/11, needed a part, ordered and paid for the part and labor to be performed 3/25. 3/25 no call, no show, AI confirmed however part on backorder. 3-28 through 4/11. Still trying to resolve issue, no response to escalations when finally on 4/11 the call center in India advises the order is closed.

Overpriced for service call and very hard to speak to a person. Parts needed cost $250 online and at Sears for the icemaker. Charged us $756 to replace and repair. We canceled service call and did it ourselves and now having trouble getting our money back. Make sure you know what you are paying for.

Sears has the absolute worst customer service. I'm trying to get my oven and microwave repairs. Two appointment times they've showed up, seven appointments they've never showed up and not even a cancellation notice until after 5pm. Luckily, I work from home, so I'm here regardless. Most customers don't have that luxury and have to take off work. Then, when Sears doesn't show up that customer just lost eight hours of leave from work, because Sears gives you a window of 8am-5pm. If I hadn't already paid for the service call I would find someone else. When you call customer service, it's in another country. They have so much background noise, so it's difficult to understand them but they say the noise is on your end. Once this repair is complete, I will NEVER use the again.

Here's the number one problem as I observe all reviews and the automated replies. There's just no direct connection from consumer to an actual point of contact with Sears. Not even the responses to the reviews are a real person. They're AI generated. I had an appointment window from 8 am to 5 pm and at 1:41 pm I received a text message canceling. Mind you, I had a friend (probably not so much anymore) house sit for me the entire day so I could go to work. Now, the real headache begins. Trying to reach a live person at Sears is..... well, it's just not going to happen. After several attempts, and more of my time handed over to Sears, I was able to crack the code to a number that gave me a foreigner. He apologized, and assured me the problem would be escalated to a smaller window the next morning.