Sears Home Services Reviews

Different information about the same concern with my Whirlpool appliance replacement. Cinch service agents contracted by Sears has given us conflicting wrong information about Whirlpool 's services offered Agents not polite. They hung up on me when I informed them I had spoke with Whirlpool and found their information to be wrong. They kept repeating the script.

I will never used them, $129 just for turning on our washer and said $600 for the repair which I already google the reason. He just don't wanna fix my washer. Will not recommend this service.

Horrible. The repair guy was very nice but the guy that come out for the diagnostic didn't order enough parts. Only ordered 1 hydraulic and I need 4 so 3 short. Unable to talk to anyone since it's all AI and no place to send an email. Never again. I can see why Sears went down fast.

Horrible company. Deserves zero stars but that isn't an option on this site. Sears Home Services is all AI with absolutely no way to reach a live person. I had an appointment date and time changed without checking with me first. I needed a dryer repair under a LG appliance warranty. Sears Home Services was the only company LG uses in my area. I waited 4 weeks for the first available appointment. The technician was a no-show. I then was rescheduled for out another 4 weeks and got a call that the truck had broken down and there wasn't anyone else to send. I then waited 3 more weeks before someone finally came. Worst experience I've ever had.

They came once to diagnose the problem with my GE Profile wall oven. He ordered the part and scheduled a repair date. After waiting all day, he never showed up. No calls and an automated system where you can't speak to a real person. No idea when my oven will be repaired, no one to call!

I scheduled a diagnostic to look at my washer for 140.00 dollars it was leaking. Tech came out, said it was a loose drain, tightened it and left. I started washer that night to wake up with water everywhere onto my carpet. I can't reach a live person, washer NOT fixed or diagnosed I'm out 140.00. DO NOT USE THIS COMPANY

We have always had Sears Home warranty and never had an issue until The warranty company was sold to a company by the name of Cinch. It's been almost 5 months now since the original appointment to fix the washer and we still keep getting the runaround, the washer is not fixed and we cannot get any communication from the warranty company. The repair company that has come out and is trying to get authorization from cinch to order the additional part to fix the washer is also not getting any communication from cinch to approve the new part and continue the repair. Cinch home warranty is the worst and it's definitely not worth the money and they do not standby the products nor the repairs.

Our experience with Sears Home Services was excellent. Our technician was very helpful and knowledgeable. Fixed our fridge and kept his word about when he would be coming. Very satisfied.

I thought I could trust “Sears,” but this isn’t really Sears. It should have been a red flag right away that the website says not secure. They do not have any customer service. If you call, there is no way to get a person, just an AI agent Samantha, that keeps getting error messages and can’t do anything. Ultimately, they charged me $600, didn’t fix my appliance, and have no way to complain.

On 10/22/25 I files a claim on my range. The repairman came and finalizedon the 3rd. visit that the rane could not be repaired. I am frustrated because this claim has been going forward since 10/22/25 and to no avail have I been satisfied. The repairman declared the range was not repairable and it was approved to receive a new one. I have call customer service, Sears warranty several times and any other numbers that I cannot talk to a live person and when I finally talk to someone at the warranty company and they do a follow up from Whirlpool the provider, the range has been approved but keep giving me a delivery date and never deliver. Each time I called from Dec until today's date 1/28 they keep giving mean epected date of delivery but tell me they will send me an update when the appliance is available but I don't hear anything from anyone until I keep calling and calling and I keep getting the same redirect.

I am having a horrible experience getting my dishwasher repaired. This is my third attempt. One appointment was canceled on the day of the appointment. Each appointment I have to take time off, since the appointment window is from 8 am to 5 pm. In addition, I have paid $200.0,0 and my dishwasher is still not repaired. I have many doctor obligations, which include chemotherapy. This is frustrating and unfair since I have invested monthly payments for many years maintaining this service.

No human customer service. No showed on day to perform repairs. I would not recommend them to anyone . You should also avoid American home shield. They aren't helpful either.

Third time I am being rescheduled for a home repair. The first time, the tech. said he could not find the problem and for me to Video the noise. The second time my window was 8am to 5pm. The tech. completed the repair without even showing up. The third time the same tech. Also completed the repair without even showing up. SO DISAPPOINTED IN SEARS.

Not capable or willing to resolve urgent needs for service responses! No refunds for deductibles once you schedule service request! Even though no technicians came for diagnosis! In my case they rendered their diagnosis based my descriptions and did not come to the site due parts unavailability! Called local plumber. Was installed and replaced all necessary parts in 3 hours! Unless situation can wait 3-4 days time they are totally useless!

DO NOT USE: The scam is look at Samsung Electric Oven. NQ70M7770DG/AA-00. Error code; C-A2. Tech looks up issue. Says part for control panel is not available. He has NO further help and demands payment for his analysis of issue and leaves. I says, While the control panel assembly (DE94-04050A) interacts with this system, it is often not the part that has actually failed. Youtube shows problem with this oven. It may be a burnt wire. Tech did not even pull out oven from wall to look at known burnt wiring problem.

Sears’ AI scheduling system is a disaster. Multiple missed appointments, cancellations without warning, and no way to contact a real live person for information. The AI system texts you on multiple numbers, often with conflicting information, and sometimes gaslights you by saying it has rescheduled things “per your request” when you never initiated a reschedule request. I have been trying to get my ice maker fixed for 3+ weeks now. The actual technicians/workers are nice but the corporate computer system is bad beyond belief. Do not use Sears ever. Save yourself the wasted time.

I originally had my washer repaired on 12/15/2025, the washer cycle wasn't drain & spinning the clothes. The springs were replaced with a bill of $450.00. I continued to have the same problem and contacted Sears Home Services to schedule appointment and received text message that appointment had to be rescheduled, since a part was ordered and would not be available on original date scheduled. As of today, still waiting for technician to come to my home, the appointment has been rescheduled for the 4th time with this crazy window of 8am - 5pm. I am very annoyed at this time, I requested the first appointment of the day. I would strongly recommend not using Sears Home Services, it is very difficult to talk with a live agent, for the most part their customer service is AI and doesn't meet any standards of great customer service

A BIG FAT TRIPLE ZERO! First of all you can't contact ANYONE from Sears, Emilio ordered a part, didn't match & Alex say stove knobs were over used. Stove still not fixed. No wonder they went out of business.

By far the worst customer service we have EVER experienced! First tech denied the problem, then misdiagnosed the problem, ordered wrong parts and refused to complete repair even though parts were available. It took over 2 months to finally complete what should have been a simple repair. MULTIPLE “no shows” and cancellations. We probably talked to the remote call center 15 times - always very polite and promising, but promises no results. WORST PART - we repeatedly asked to speak with a local manager to escalate AND YOU CANNOT TALK TO A LIVE PERSON! Apparently it’s all AI now.

I am sorry to write, this, but am very dissatisfied with this company. The technicians try, but the replacement process was not honored in my case. I had a stove that they couldn't find parts for. It should have been replaced, but their replacement team never replied to my case despite repeated calls. Furthermore - with their automated system - it's impossible to reach this team directly. The agents entering or reviewing the case always give the promise of getting an email in 3-4 days, and I NEVER got an email. A month and a half later, the policy expired, and they say tough luck - unless you have an active policy - they won't investigate, escalate, reply or try. I've paid ~10 years for this insurance but will look elsewhere, and would advise others to beware.

Worst customer service ever, just AI service, no live person, they canceled service 5 times and you have no one to talk to. Don’t buy appliances from Lowe's to sell you this appliance warranty because you end up dealing with Sears Home Services and there is not a worst company than this one.

If I could give them zero stars, I would! Save your time! GE was sending them to us for a washer warranty claim. Today was our third appointment they cancelled and didn’t show. They give you an 8-5 service window, who has time to be stood up 3 times? Not to mention the washer isn’t fixed.

On December 30, 2025 I had a Sears tech to come in because my dishwasher was not working so when he arrive I showed him where I thought this water was coming from the dishwasher. Maybe this was one of the problems. He looked at the dishwasher. He mentioned, "You should call a plumber because I can’t find the problem with the dishwasher." I called the plumber out-of-pocket I paid to make sure there was no pipes leaking. He said my problem was the dishwasher was leaking. I report this to Sears’s maintenance. They decided that was a problem that they had to order this part. I haven’t heard from them since. I have call so many telephone numbers, none of them was of any help. In the meantime, not only that dishwasher cause problems, it ruined my hardwood floor.

No-Shows & Scheduling: Technicians frequently miss scheduled appointments (often within large 8-5 windows) without calling, requiring multiple rescheduled dates that stretch for weeks.

I wish I could give them negative stars. They are the absolute worst. Save yourself the time and headache and go with anyone else if you can. I made an appointment, and they made me reschedule late in the afternoon same day. They were supposed to show up. Then after I reschedule, they tell me they are going to arrive at 7 pm, so 2 hours after the time window they gave me.

Sears Home appliance repair contract does repairs only. It states if parts a re no longer available, they will replace appliance. My Dishwasher was inspected on December 3, 2025 and again on Dec. 9 and both times the tech determined the parts needed for repair were no longer available and closed out the repair orders. I have been in contact with their service people since Dec. 20 to find when I will here about replacement. They continuously tell me the order to replacement department has been "escalated" to management several times and same result. "wait another 3 to 5 days". It is now 39 days since first tech was here and nothing but same promise. Wait, wait, wait. will definitely not continue plan after this fix (if I ever get it).

If I could rate a ZERO I would! No customer service at all! All AI bullshit! Technician came out, ordered the part. Made an appointment to install that he didn't show up for. Charged $667. Promised a email receipt and didn't! AI says that the order is complete! Absolutely terrible!

A Sears repair person came to our home a week ago and determined that we needed an ignition switch for our oven. He ordered the part and set up a follow up appointment for the following week. He set up for between 8 and noon. Well, no one showed up until after 4 and he didn’t have the part because he had no idea what the issue was. He did tell us that we would not be charged until the work was complete. Well we checked with our bank and we were charged last week. We will NEVER do business again with Sears!!!

My experience of this service was very negative. The price of parts and labor was highly inflated making the repairs not worth the cost. The high cost was then used as an incentive to buy a home warranty policy which was a dirty bait and switch. I held my nose and paid the obligatory $129 fee-what a waste of money and time!!!

Would give 0 stars if I could. Tech didn't show up twice with an 8-5 window. I wasn't notified until after 5 either time. The second time they just sent message saying I requested reschedule. No. I did not. Terrible service. Also tried to sell me a $750 a year plan to cover other appliances if they break. No thanks. I can buy a new one for that price.