Sears Home Services Reviews

Worst ever, issue with water heater; they are trying not to service because parts are in warranty through the manufacturer, but labor is not covered by the manufacturer.

What a complete waste of two days. On June 30, I was given a four-hour service window from 1:00–5:00 p.m. I left work early to be home by 12:45 p.m., only to receive a text at 1:00 p.m. saying they couldn’t make it and would need to reschedule. My appointment was then moved to July 1 with a service window of 12:00–5:00 p.m. At 1:55 p.m., I received a text saying the technician was on the way. Then, at 3:03 p.m., I received another text saying they couldn’t make it after all. That’s two days of taking time away from work for absolutely nothing. The lack of communication and disregard for customers’ time is unacceptable. This was some of the poorest customer service I’ve experienced. Save yourself the time and frustration and look elsewhere. They will never receive my business again.

**Terrible Experience with Choice Home Warranty & Sears** I filed an AC repair claim on **June 19** through Choice Home Warranty. A Sears technician came on **June 24** but couldn't do the job because he didn't bring a ladder. He said the next technician would come prepared. The second technician arrived on **June 30**—again **without a ladder**. We even offered our own ladder, but he refused to use it and rescheduled the appointment to **July 7**. I've now been without AC for nearly three weeks in the South Florida heat, not because of the repair itself, but because technicians repeatedly arrived unprepared. To make matters worse, Sears offers no way to speak with a live customer representative—only a chatbot that cannot handle situations like this. This has been a frustrating and unacceptable experience. Poor coordination, repeated delays, and no customer support. I would not recommend this service.

If you don’t want get fleeced, DO NOT use these people. The technicians are wonderful, but the billing is atrocious. I needed a new gasket for my freezer drawer and the cost of the gasket from LG is $85.94; Sears charged me $157.90. The worst part, is the technician was at my house for 15 minutes total. He pulled the old gasket out and snapped the new one in. For this, I got charged $319.95 for labor. He accomplished this in less than 5 minutes. I realized that I am a female and they took full advantage of that. So, buyer beware. These are not honest people.

Sears services screwed us over in the most annoying way possible. They were scheduled to look at our HVAC system through our home warranty and because the technician didn’t have a ladder ready, we have been rescheduled for another two weeks out. I get a call from the technician and we come to find out that he doesn’t have a ladder (which he will need to access part of our HVAC unit in the attic). Upon realizing this I am told that they will have to reschedule the appointment. I tried my absolute hardest to prevent this from happening, including offering to go to Home Depot and buy my own ladder for them to use. I was told that it’s a liability issue and that since he didn’t have the ladder ready today, we had to reschedule the appointment. This was a no fault of ours, it was genuinely just lack of preparation on their part and we are now being forced to wait another 2 weeks for a new appointment.

They reported the claim for the overhead stove fan and light was closed in January and never informed us. However an electrician came and determined the problem and has been communicating via email stating the parts needed came in wrong and a new parts ordered. The electrician has sent emails back-and-forth to us however now he is no longer communicating and when we finally got a hold of Sears, they informed us that they had closed our file in January 2026. We have requested to talk to a supervisor and have not yet received a phone call from them.

I have had a contract with Sears Home Services for many years and have only used them a few times. It is impossible to speak to a real person. I've tried for several hours. Our Kenmore refrigerator stopped working. I scheduled an appointment for a technician to come out and paid the $100 deductible. I couldn't get an appointment for 4 days and they gave me a window of 8 to 5 for the technician to arrive, explaining in an email that the day before, I would get an update with a narrower time window.

Over a month ago, I called Sears/Cinch Home Repair service. Initially a tech came out and told us what was wrong with our dryer. An appointment was scheduled and on that day, I got a text saying that the repair technician would not be out and that I needed to reschedule. Well.... they have tried to reschedule about 3 more times! No apology, no explanation, etc. I have had it with all of them at Sears/Cinch! I am canceling my warranty program and will not give them my business or money anymore!! They are NOT to be trusted.

Had an appointment for the 15th. Guy never came. Rescheduled it for the 17th. Guy never came. It's so stupid. You can't speak to a real person, just a machine saying what she's been told to say. I would rather go outside and beat my clothes on a rock by the river like the old days than to reschedule with this company.

Stay away from this service. I scheduled a refrigerator repair at my home. I drove 50 miles to be there on that day with an arrival window of 9-5 (so I was supposed to wait all day). On the morning of the repair date I received an AI text saying they would not be able to come that day but offered to reschedule some 2-3 weeks later. Thanks a lot Sears. Your AI system (you cannot each a live person) is terrible and unreliable. I will never use your services again. By the way, this is not the first time I have had trouble with Sears Home Services.

No human interaction! Drop appt dates at will. No phone number to reach humans. All AI generated. Expect all customers to have 'smart phones'. Wait from 8 - 5 for technician. Should at LEAST have 4 hour options.

We had an appt. set for a heat pump with Sears Home Services; took two weeks to get the appt. (and 90+ degree temps). The tech took a picture of the gate; no call or came to the door. This is the second time this has happened with the same technician. They want you to sit around for hours and then don't even have the courtesy to call and say they are there? Not acceptable. How does this individual (Tariq R.) keep a job if he just takes a pic and that's it. I clearly do not understand. Poor customer service. If there was a 0 for customer service, that is what I would rate this.

Worst ever!!! The extended warranty is worthless and the tech is going on 4 tries. I will never, ever buy a policy again. What a rip off.

Terrible service and communication. Can’t talk to a human to fix an error.

Worst service ever! Scheduled appliance repairs 10 days ago! They were unable to make appointment #1. Notified half way through appointment day due to staffing issues. Same message received for appointment #2. Scheduled 3 days later. Received updates and was reassured technician would be there late but no show. Rescheduled and received no updates on appointment day and NO SHOW! Unable to reach live service representative, only AI! Ridiculous, worst customer service ever with no contact available with live person for resolution. Disgusted customer.

I had Sears Repair out for a washer repair 2 weeks ago. A part was necessary so we scheduled it for yesterday from 8-5. This was confirmed asap once the appt. was scheduled by the tech and via text. I also received a upcoming appt. text earlier this week. Yesterday, we received no call, no text and no communication. At around 4 pm I began calling and of course there is nobody to speak to, other than reschedule option. I then went to the website for a live agent who said, "Sorry, your next appt. is June 25 or in July." Absolute horrible service. I would not recommend them whatsoever.

This is the biggest bunch of bs I have ever come across!! Only AI and you can not get to a real person at all. Had to wait a week for service because AI put the date wrong then we were scheduled for 2 different days. Why!!! Get a text saying to hit 1 to confirm the appointment and that didn't work! Then the guy gets here and doesn't have the part to fix. It has to be ordered so it's going to be another week!! Going to be without a refrigerator now for 3 weeks!! But we got charged the $140 diagnostic fee! I am sooo angry, I can't see straight!

My Sears Kenmore clothes dryer was making a terrible noise. I contacted Sears Home Repair and they sent a technician out three days later to diagnose the issue. He said if I paid for the service labor and part up front, Sears would waive my fee for his diagnostic visit. I paid, he ordered the part and scheduled a repair visit for three days later. The part arrived, but the technician was a no show for that repair visit and two more, all of them scheduled through Sears automated customer service system who sent repeated texts reminding me of each date and time of the repair visits.

Called in May, guy came out to look at dryer. Ordered the parts, I PAID for the parts, the tech scheduled my appointment for June 3rd, then they rescheduled without telling me to a week later to June 9th. Tried to call customer service and talked to a bot, NO LIVE AGENTS, the chat feature is a joke, it gets stuck after confirming parts, then my appointment got rescheduled to June 8th, then they RESCHEULED my appointment again to June 15th without informing me. I have now been without a dryer for coming up on 2 weeks. Sears has pretty much stolen my 400 dollars to come out one time and then never show up again. Actually got the BOT to change my service to June 8th, but the technician no call no show even though was told would be between 1 and 3 pm. Save your money and your time and go with anyone else. Call ANYONE. Even a inebriated individual would be a better option than the service from sears. No wonder they are going extinct.

I had a repair done on April 20 on my Kenmore washer. This repair cost me $450 to replace the water pump. This repair was done by Mitch 2931. Around June 1, when I was manually draining excess water as per the front loader instructions, I discovered that the water wouldn’t drain through the tube. When I removed the filter, water drained everywhere, leaking water on my wood stand and floor, not to mention the water sipping inside the washer, which I’m unable to get to.

Total joke, 0 stars. They come out, tell you that you need parts and need to order which you pay for. Then they schedule, but they never come back, continuously move appointments back and never come back - EVER. It's 100% a scam. Not the old SEARS I remember. You cannot get a human on the telephone. They bombard you from different telephone numbers but they never come back. Total scam.

Updated on 07/16/2026: Avoid this service at all cost. No humans--you can only talk to Bots. Service was No Show on the first appointment, although assigned technician forged a "Service Completed" document and then forged my signature. A senior technician showed up on the second visit, diagnosed my fridge problem (compression which also needed a new compatible mother board and one more part). Parts ordered and delivered 3 days later to my doorstep.

I purchased a warranty four years ago, I can say they are possibly the worst company I have ever dealt with. It has now been 7 weeks that I turned in a claim for my washer. After several attempts to schedule an appointment they would show up for they finally showed up and collected my $100 only to leave my washer in pieces with promise to return a few days later. They finally showed up a couple of weeks later and again left my washer in multiple pieces, only to be told they would return a few days later to do the repairs. This morning I got a report they again would not show up to complete the repairs.

We have been waiting 3 weeks now for a tech to come to our house to replace the motor for our ice machine. Tech came to house. Diagnosed the problem, no ice being made. Wasn’t exactly sure what was causing the problem. Ordered a new motor in hopes that this would fix the problem. Scheduled follow up appt to install part for 1 week later. Part came in about 3 days later. On day of scheduled service no tech shows up. No texts. No emails or so we thought. Check spam and there is an email stating part not delivered, so appt rescheduled. Our bad. Was not aware we had to contact them to let them know we received the part.

Service date: June 3, 2026. Appointment window: 8:00 a.m. – 5:00 p.m. Review: I stayed home for the full 8–5 service window and received multiple automated ETAs throughout the morning (9:50, 10:10, 11:09). Around noon, the tracking system stopped updating and never provided another status. No technician arrived, and I received no call or text explaining the delay or cancellation. At 5 p.m., the appointment was marked as missed and I was offered the next available date — next Tuesday. This was a full‑day no‑show with no communication. The lack of updates after the system went blank made it impossible to plan the rest of the day. I expect basic communication when an appointment cannot be kept.

We have an oven that stopped with an error code that indicated that a specific part assembly had failed. The "helpful" AI insisted that things would be fixed faster with the error code information. I "assumed" that meant the tech would arrive for the first visit with the part already in his possession. After being rescheduled two times the technician arrived and basically laughed when asked if he had the part. "No, we don't carry parts, I'm just here to diagnose". What a load of manure from the AI. Of course the tech already had the error code but that didn't matter. He ordered the part and said he'd be back in a week. Of course the part came in but it's the wrong part.

Pathetic customer service. For past 2 months my refrigerator has not been fixed. Agents keep repeating the same thing over and over again - "We are escalating to our back end teams." Nothing happens. Service Part gets shipped to the wrong address, and they have no way of reordering it again. Keep charging the deductible multiple times a technician comes, even though the issue is not fixed. Absolutely horrendous, deceptive and hideous business. Never ever buy a plan from this company.

One star is being generous. NO live customer service available. My initial appointment was within 2 days. The technician had no customer service etiquette. Did not introduce himself, did not seem to enjoy his job. Could not handle talking with an elderly homeowner and got uncomfortable when she asked some personal questions while waiting for a response from his customer service tech whom was taking almost an hour when he gave up and had me sign the estimate for the repair.

If you need service within 2 months of your warranty expiring, they will keep "rescheduling" service and never show up at all. If you renew the warranty, then they magically show up for the first appointment. Get your extended warranty somewhere else, not from these thieves.

This company is a joke. My refrigerator is not cooling. I called yesterday for an appointment. It was set between hrs of 8am to 5pm. I stayed at home for appointment. I received a text late saying they were running late an said arrival would be 4pm to 6pm. I the got message saying 5pm to 7 pm. I then got message that appointment would be 3 days later between 8am to 5pm. I called to cancel. You can't talk to a person only AI. AI answered and said that the appointment was for a dishwasher. I said I wanted to cancel. That AI transferred me to another AI. When asked why I was canceling, I said because of AI. It said it would last the reason as other. The techs may be ok, but service sucks. I will not waste my time again with this company.

Waiting 9 months still to get my heat repaired. I paid the $100 service fee. Started a claim in September 2025, it's now June 2026. It's still not repaired. They keep sending techs to look but nobody fixes. We went all winter with no heat. Our pipes froze which we had to fix. Now someone finally has ordered a part and they want another $50 to fix it.

I am extremely dissatisfied with Sears appliance service. A technician came out twice to repair my washing machine. Parts were ordered and delivered to my home, but instead of completing the repair properly, the technician took the parts with him and reportedly sent them back to Sears. Despite this, I was still charged for those parts through my bank and have not been properly reimbursed. The service itself was completely unprofessional. The technician's assistant appeared to smell strongly of alcohol and behaved in an unprofessional manner throughout the visit. The entire experience left me with very little confidence in Sears' service department.

I hate that I had to give them a star before writing a review. They don’t deserve any stars. I ordered a home repair for my rider mower. They took my money but refused to show up to do the work. Every week, their AI agent gives me a new date to start work and every week they cancel because the parts weren’t received. The parts were received by me three weeks ago. I’ve called at least a dozen times to inform them I have the parts. They don’t have what they refer to as live agents, they only have virtual agents. It’s like trying to talk to a piece of rope.

I have had the Sears maintenance plan for over 30 years and never really utilized it until recently. I have been trying to get my washing machine fixed through Sears for three months now. I scheduled an appointment. They never showed up. I tried to call to find out why that’s all I could get was an AI robot. Finally after trying for days I got a live person. The technician is out of New York. They send someone out to diagnose the problem. Then they have to order the part and like apparently there’s someone in Connecticut. It’s been three weeks now since the problem was diagnosed. I haven’t heard a word, called back. Got the AI system, kept trying for days. Finally got a live person. She escalated the problem to a higher level and said someone would get back to me within 24 hours. That hasn’t happened. This is the worst service. Please do not get Sears.

Warning! Sears Service sends incompetent repairmen and is a complete scam run by an overseas scheduling and repair care team. After 3 terrifying hours, the Sears serviceman would not leave until I paid via credit card for an overcharged service fee of 400 for simple maintenance! This is without all confirmation of charges..he just made it up!. Two hours being conned into signing up for the Sears Protect home warranty plan of 700 dollars per year to save 50% off his overrated 400 dollar fee... Which was also not the truth. He refused to leave my home until I paid without an invoice! Alone, afraid to call the police...

I am writing to express my profound dissatisfaction and urgent concern regarding the ongoing service request for my broken washing machine. [If you have a Service Request Number, please insert it here, e.g., "Reference Service Request Number: 123456"]. Following my initial service request, a technician promptly visited on [Date of initial visit, if known] and correctly identified the necessary part for the repair. I was initially encouraged by the efficiency, as the required component arrived within a couple of days, leading me to believe a swift resolution was imminent.

Do not, I repeat, do not use Sears for any repair. I have never in my life seen a company with a more apathetic approach to quality and wildly unprofessional employees. Had a guy tell me to go to hell, refuse to do the service, walked off the job "because (he) can". And then lied and said I wasn't there (have him on camera talking to me). Hate having to give one star. No one to talk to, no one to make things right.

I have kept their service for about six years. I needed only one time and it was not helpful. Then I called back another time, somebody from India was so rude and she hung up on me instead of helping. I called back then nobody answered the phone. It is another Indian scam and just drains your money.

Wish I could give zero stars. I pay for an appliance warranty every month and when my refrigerator stopped working I made a repair appointment. They were quick to charge my credit card $100 for the visit but never showed up during the ‘window’ provided. My family and I rearranged our entire schedule to accommodate their all day window and not only did they fail to show up, there was zero communication.

Sears created appointment after appointment to fix a microwave oven we had under their home warranty service. We contacted Sears and scheduled an appointment. They gave us a 8am to 5pm time frame and then did not show up. We rescheduled 3 additional times and on all 3 occasions, nobody showed up. After each no-show we had to reschedule, and they only use AI with no access to an actual customer service person. Sears is a disgrace. Sears offers poor quality service and charge a monthly fee. When you need Sears, the service technician does not show up.

I am having the same issues that most customers are citing in their reviews. Took a whole month to repair my microwave; same problems: misdiagnosis, part unavailability, etc. Now it is the refrigerator! "Poor Design" of the freezer door means the door must be replaced. I get regular updates once a week that the door is on "back order". No estimate of when it might be available. I am heading into week 5!!! The fact that AI is the absolutely only way to contact is just more antagonizing!!!

We purchased the Sears home warranty service when we bought our home. Our dishwasher has been leaking for over six months now. Every time a technician comes out to fix the leak. They charge me $100. And never fix the leak. In the meantime, I’m paying $60 a month for this home warranty that when they finally do schedule a technician to come out. It constantly gets canceled and rescheduled. The last time they canceled on me over 7 times and rescheduled. It took them over a month to come out and fix my dishwasher only to find out when they left. My dishwasher was still leaking. When they do come out to fix the dishwasher, it doesn’t get fixed properly. I continually have a dishwasher that leaks water on my floor. I have spent over $300 trying to get this dishwasher fixed by the Sears home warranty. Because they charge me $100 every time they come out. I would never ever recommend Sears home warranty to anyone, not even my enemies.

I bought a Kenmore water heater from Sears store in 8/8/2015 and also bought an extended warranty and guarantee for 12 years ending on 8/8/2027. Until Sears closed stores, everything on repair was covered fine. But from last year, when I called, they requested extra money! I called for repair on 05/20/26 and couldn’t not talk to agent, but with lots of effort made an appointment, and also got an email that stated I have no payment for labor or parts, but close to the time of Tech arrival, I had a computerized call demanding $115 extra on top of my full guarantee of service for parts and labor.

If you sign up - it's $60 month or $700 a year for shoddy - crappy support plus $100 service fee to show up each time. Techs are far from experts and rely on on-line help tutorials and can not diagnose themselves out of a paper bag. Several appointments and only 1 of 6 service techs would even have the real skills to perform the proper repairs. They never have part with them so a 2nd visit needs to happen 90% of the time. The 'free' preemptive/proactive HVAC service calls were to allow Alternative Service Providers (the installation Co.) and receive up to $100 claim credit. That is no longer an option, you have to use the unskilled reps to work on the unit. When calling Sear Protections - you will get into an AI call agent (no live person available) loop - pure hell. Save yourself frustration and just use local repair Co. Sears Home Services, like most home warranty are a rip off.

Urgent Request - Immediate Attention Requested - To the Attention of Sears Protect Escalation Team, I am extremely disappointed with the service I have received from Sears Home Warranty/Protect Home Warranty over the past six months. The situation has continued to worsen with each new incident. Despite maintaining an active protection plan and scheduling multiple service appointments, technicians repeatedly failed to show up, with little to no communication or follow-up. Most frustrating was the false AI-generated update on 3/23/26 stating, “The Service Order has been completed” for my Cooling Tune-Up appointment. I waited at home from 8:00 AM to 6:00 PM, lost an entire day of work, and incurred over $800 in lost pay—yet no technician ever arrived.

My Kenmore washing machine broke down on a Friday, and I got an appointment for the following Tuesday, which was the soonest one available. As my laundry piled up, I was anxiously waiting for my appointment. Finally, a repairman came, and he seemed to be having trouble figuring out the problem. He made a call, and a second man showed up to help. After an hour, they said they had to order a mother board and another part. They said it should arrive in about 48 hours, and I could call to schedule a return appointment. When I checked the status of my repair online, it said the parts hadn’t arrived. Today, after a week, I called and managed to get a live person after multiple calls arguing and screaming at the AI assistants. The person I spoke to said there was no record of anyone ever being at our house, WHAT? Who were those men who struggled to fix my washer?

If I could give a -5 stars I would. Do not, I repeat, do not do business with this company! I have had the worst experience ever in my 78 years of Repair Service for appliances from Sears,. You never talk to a human when there is a problem. They tell you one price and then it’s not fixed and they come back and tell you you need another part that it was misdiagnosed and they jumped the price by over $600. We call that bait and switch. Sears, responded to my review on Google but they said to call them and they would be happy to talk with me. You get the same AI messages and you never can speak with a person and they do not have a prompt on their recordings to help you with issues..

I’m having a terrible experience with Sears Home Services. I have a 2.5-year-old Whirlpool microwave/oven wall combo. The microwave started making noise and showing a flashing light near the bottom waveguide. I scheduled a diagnosis appointment that cost $250. One technician came, briefly looked at it, and—without performing any real tests or detailed diagnosis—immediately concluded that the magnetron needed to be replaced. He said it was a two-person job and estimated about $150 for the part and $100 for the second technician, which I initially accepted.

I purchased a one year contract with Sears Protect, a Sears Home Service Co for $782.00 in December of 2025. In March of 2026, we were having problems with our washing machine at home in Middlebury, CT. I called Sears for figuring out what's wrong and to provide the agreed upon service for it. The service department representative informed me, after checking with her supervisor, that she was unable to provide the service requested.

We had a Samsung washing machine that wouldn't drain. When we opened the drain, nothing came out. Our repairman came, turned on the machine and said we needed a drain motor that would be over $700. He charged me $149 and left. With the water still in the machine, we had to figure out how to get it out. We took a coat hanger to see if it was blocked. There looked like something there and when we pushed the water flooded out. We did two loads and it happened again. We saw something plastic again, bought long pliers and took out a plastic coin that was blocking the drain.

Several years ago, I signed up while repairing a washing machine. It ended up the machine could not be repaired. Months later when I attempted to utilize Sears Protect for a refrigerator, I was very disappointed in that although I made an appointment, actually had a phone call from someone about the refrigerator - no one ever showed for the appointment. I cancelled my contract with Sears Protect. Well, let's say I tried.

My gas range has a valve that is not properly sealed and a whiff of gas escapes periodically. I have a Sears contract, I called them. The technician came, identified the problem. He called in then order for the parts, and was told that, that part is no longer available, so Sears warranty would write me a cheque to replace my range. That was April 20th after I made my deductible of $100. On the 4/22 they called and said they found the parts and when it’s received they’ll come and install it.

Can't talk to anyone. 2 Techs came out both on their phones the entire time looking up what to do. They recommended an $800 fix. I order the part for $15 and replaced it myself (57yo Woman). However, that was not the problem, I ordered the motherboard after doing my own research for $55 and installed that myself. The refrigerator now works properly. I can't talk to anyone or find online how to request a refund for the service call that was a waste of $145 and 3 weeks without a refrigerator. Warning - Call a local repair man!! Sears is AWFUL!!

I waited from 8 am to 5 pm for a service repairman to show up to fix the ice maker on our refrigerator. We have a warranty we bought when we bought the fridge. The serviceman never showed up. No call no nothing. This morning I received an email saying my service date was missed and to reschedule. Forget trying to call them and get a live person on the phone. I'll now pay to have my ice maker repaired out of pocket. Wasted warranty fee of over $200 and Sears is the worst company to deal with. I'm done with them and them giving not just me, but many others the runaround. Shame on this company.

Had them for 3 years - every time they didn't show at the first appointment I made (with an 8-5pm window). I had to struggle thru bots and AI to get it rescheduled to another 8-5 window 2 of the 3 times and the 3rd time they didn't show I couldn't even get through to them. It took me HOURS to figure out how to find a live person to call to cancel and then they charged me a $25 cancellation (administration) fee. Absolutely no respect for the homeowner's time and certainly did not give us any 'priority' for having a 'membership'.

Apr 16 repair arrived in the morning of the 8-5 time frame. Determined it was the Computer module bad on my Bosch dual fuel stove. We were told we would need to pay for the needed part and the labor to install right then (total slightly less than $800). We paid with credit card. He scheduled the repair for April 23, 8-5 time frame. On April 21, a package was delivered to the house. It was the repair part. This surprised us because we assumed it would be delivered to Sears Home Services. April 22, in the afternoon, we get email a text updates that our appointment for 4/23 would be rescheduled for 4/30 BECAUSE THEY HAD NOT RECEIVED THE PART!!

We attempted to have our washing machine repaired. Our original appointment had to be rescheduled twice due to delays in the receipt of parts. On our appointment day, the technicians were a no-show, and after using the telephone-added AI bot to successfully reschedule, we received a notice that the purported available time was not feasible, and to reschedule yet again. All told, we have been without a washer for 3 weeks. It is impossible to reach a live human being (excepting Consumer Affairs). This business model is not sustainable, and I would discourage anyone from using this service. We have learned our lesson and will not purchase any product which utilizes Sears Home Service as a third-party vendor.

I made an appointment about my dryer door. It would not close. I contacted Sears home service through Facebook marketplace. They sent me a reminder and I did not confirm I canceled. The morning of the canceled service, the repairman called and said he was 10 min away. I told him ok. He came. Told me I needed a new dryer then charged me $129. He did not fix a thing and was there for 10-13 min. Beware of using this service. It’s a scam. I scammed out of $129. I tried to call for my refund but they tried to charge me $5 to talk to a technician about it. To charge me to get my refund is another scam. So yeah, DO NOT CALL THESE PEOPLE, if your appliances need repair.

I moved from Cinch to Sears because cinch could never find a technician in a reasonable time. Went with sears because the techs are sears employees. And my experience getting a tech to come was much better. But their back end systems and web portal suck. Limited options to talk about your claim; the chat bot only has five categories with canned responses. On my most recent claim it took three calls to get a proper diagnosis. I ended up paying the diag fee twice because their system had no record of the first call. On the third call the tech ordered the required part. Part arrived quickly, but was not the correct part. I knew it when it arrived I can tell the difference between a belt and a pump. This was five days before the scheduled install of the pump so I tried to alert them that the wrong part arrived. Used their portal, thier sms system and the chat bot. There was no way to talk to a human and get this corrected.

I had an appointment today, originally it stated from 8:00 am until 5:00 pm. Then I got a notice yesterday that the window of time for my repair was 12 noon to 2:00 pm. I this morning got a text that the technician would be here at 11:45 am. I am still waiting! It is impossible to reach any human being in this setup, and even when I try to communicate through AI, I am only given choices, none of which is the choice that would work for me! I am so frustrated, because my appointment still says between 11:45 and 12:50 today! At this point, where do I cancel my Sears Home Warranty?

My refrigerator broke down. Sears sent a technician. He comes in and says I had a clogged drain. Easy fix, come home that night, everything was frozen again. I scheduled another visit, same thing says it’s the drain, ok all fixed, get home tonight, my refrigerator is 80 degrees and everything had to go in the garbage. Then I try to get a live person to file a complaint and that is impossible so now I put a credit card dispute and I’ll find a qualified service to fix my refrigerator.

If I could put a negative I would. I was scheduled to have a technician visit in April 20th 8 am to 5 to service my furnace. I received a text message saying that the tech would be here between 12pm-2pm. Around 3 pm, I checked the status it showed a later time. That later time never came. I literally sat in my house for hours waiting for no one to show up. Now it is Tuesday morning 8 am I see a text about rescheduling with the best appointment 2 days out. Meanwhile, my house is 59 degrees. I called to inquire and never was able to speak to a live agent; only chat was available. This company not only didn't value my time, they didn't value my situation being as though my house is cold. This is not a good first impression.

Worst service. Cannot talk to a person. Waited for the technician. Got rescheduled without notice and last minute. Sometimes they don't show up. Tech finally arrived and did not fix anything and took my deductible and parts ordered. Sears Home Warranty and Cinch run a coordinated scam. I wish I knew this prior.

Sears sucks! Have home warranty. They can't fix anything.

If I could give them no stars I would. Worst warranty company! I have been trying to get my AC unit fixed since September 2025 either defective parts or the wrong parts and countless times taking off work. Just to get the run around when you speak to someone. Very disappointing.

This is the worst company ever. Run away from them fast. The technician was over four hours late the first time he came to my house, and he was very rude. The second time, I took off work and waited all day just to get a message at 2:00 asking me to reschedule and wait another week. There is no way to contact an actual person, either by chat or phone call.

STAY AWAY FROM THIS COMPANY - Waiting over 4 weeks for a service appointment, and then expected to be on standby from 8:00 - 5:00 pm. It would be easier to just go an buy a new unit. Unsympathetic, unable to escalate, unable to talk with supervisor. Agent repeatedly says we understand, we understand.... NO THEY DON'T. Signing up ---- BIG MISTAKE.

They are horrible. I had multiple appointments where no one from Cinque comes to complete the repair. It is cancelled by virtual AI same day. The call center is routed to a foreign country after multiple AI steps on phone calls. The agents on the phone lied and set up virtual calls vs actual technicians coming to the home. The phone operators hang up on you after multiple attempts. The supervisors refuse to sublet work order after multiple no shows. The job would not be complete in one job. They do a virtual calls, a diagnostic technician, ordered parts to be shipped to your home, and then another appointment to install.. if they show up. Good luck. I would not use them.

The absolute worst company to deal with in my lifetime thus far. It’s been nearly a month with no oven. Constantly repairing the same parts and claiming it should work and never getting to the replacement option. No live agents and when you do get one they all claim to be the highest escalation and no one else to speak to. We will be cancelling this service.

This is the worst service center we have yet to deal with. They have switched to a non-human service, and despite the problem, you cannot speak with anyone other than a computer bot. Last week, our freezer went out, we called and they sent somebody who ordered the parts necessary for the repair. The person showed up on Friday, did the repair and by Sunday, the freezer was no longer working at all. We scheduled another appointment for Monday. The technician came out, told us that the first repair person did the repair correctly, but managed to poke numerous holes in our unit. Consequently, we lost all the food in our freezer. Two hours after the second repairman left, the freezer started leaking water on to the floor and we have been unable to book a 3rd repair as the computer, bot now cannot find any evidence that we have a contract. Avoid this repair service at all costs. They are terrible.

The worst warranty company I've ever worked with. Wish there was an option for a negative star! We seriously REGRET ever buying from Sears!! Been trying to get service for four appliances since August 2025 - so eight months. Calls and emails with empty promises for follow up/follow through. Always saying they are escalating the issue and would hear back within 5-7 business days - NOPE! Opened maintenance claims that were constantly closed. Was asked to call local repair folks since I live on an island. No one will service. So dealing with a broken microwave and wash machine.

Very fast to come and collect the money for my washing machine repair. The part even came within a day or so. I was very very impressed. My service appointment was made for April 7, 2026 and halfway through my wait they cancelled the appointment. I then rescheduled for the 8th. I waited all day, watching my appointment time continually pushed later in the day. It is now 6:15 on the 8th, and no one has shown up or called or texted - Although the appointment is still not cancelled and they claim to be 1 stop away. My Dad is in the hospital and I have lost a day of keeping him company because of this. Not only am I going to cancel the near $800 cost of this repair with Citibank, I am going to report you to the BBB and ConsumerAffairs.

Sears (aka Cinch) Home Services came out to check my water heater working properly. The technician had no tools other than a cell phone. He looked at it, held the hot water outlet which was warm, and then checked the temperature setting while I was looking for a screw driver to remove the top cover plate. I said top plate because the water heater has two heating elements and one can work while the other does not. I asked if he checked the lower heating element and he told me that there was only one in this unit. The unit is 8 years old and I have physically watched the last repair plumber check both and replaced them because it was not working and they usually fail at about the same time so he replaced both.

Waited a week for HVAC tech appointment between 8 and 5. On the day of said he would arrive at 1 then 2 then 4 then 630. At 5 I received a message that the tech arrived but no one was home. I’ve literally been sitting by my front window/door all day. NO ONE arrived. I had to take the day off and now looks like I’ll have to wait even longer for relief. Of course I couldn’t speak to a human when I called. Worst customer service ever. Do not use this company.

I made an appointment to have my GE Washer repaired. Sears made the appointment and sent me numerous emails asking me to confirm the appointment. I confirmed the appointment every time. I then received an email saying the technician would arrive between 8am and 10am. We waited all day, and finally at 4:00pm I received an email that they were not coming and asked me to reschedule. What a joke. I will never use Sears again. Very poor customer service.

Choice Warranty sent them to repair an AC not working in a rental that the occupant is 94 years old and the weather reports stated record heat wave, worse in the country, March 101 degrees. They diagnosed problem as the motherboard, had to wait for part, 2 more days beyond the 4 already waiting for them to come. They installed motherboard and REFUSED to test Freon levels. Isn't it the 1st or 2nd thing you test when an AC is down? They said make another appointment, as if we can add to renters' misery another 5 days. Their repair did not help, even till night fall, we got an independent company to come out on Sunday. 2.5# low on Freon. Shame on the way they do business. Of course, cannot get to a human on their system either.

I have had really good experiences with Sears services.

I purchased an LG washer and dryer from Sears about 10 years ago and have maintained a Maintenance Protection Agreement on both appliances since the day I bought them. I also schedule the recommended annual preventive maintenance every year to keep the machines in good working condition. In February of this year, I began noticing water occasionally appearing in the washer even when it wasn’t running, though the machine was otherwise operable. I called for service on February 22 and was given an appointment for March 6, 2026. That appointment was rescheduled twice without any notification — I only discovered the changes when I called the repair number to check the status.

We came home from the holidays to find a refrigerator and freezer full of spoiled food. After our first contact, it took months to get all of the parts and get a technician scheduled. While it seemed that the technician knew what he was doing, the repair didn't last. Our refrigerator and freezer units failed again within days ruining hundreds of dollars worth of food yet again. We tried to schedule another visit and it was cancelled saying that our address was incorrect. The AI is a joke. We are going to try one more time and then contact a lawyer.

Like others; the AI chatbot gives out wrong information, there's no way to contact a live person, I was confirmed for an appointment where the tech didn't show up. The bot then told me, no I'm confused, the appointment is in two days - so I sent a copy of the screen where it confirmed the appointment for today. I didn't have a choice in repair under LG's warranty. DON'T USE SEARS HOME SERVICES.

Never spoke to a human (of course). Received a text on Friday saying they would arrive Sunday anywhere between 7 AM and 6 PM. Yes, you read that right. An 11 hour window. Received a text late Sunday morning saying they would arrive at 4:15pm. At 4:07, EIGHT minutes before arrival time, I received a text saying per MY request the appointment has been rescheduled for Wednesday with a window again of 11 hour time span. SERIOUSLY. Of course there’s no phone number to speak to anyone. I’m not even gonna bother to cancel. Just let them show up (if they do) and tell them “you’re 4 days late. Buh-bye!” The level of unprofessionalism is astounding, and I would not trust them to touch any of my appliances.

Would give zero stars if I could. DO NOT USE THIS. The entire communication process was filled with lies. "We will update you with a time frame on the day of your scheduled service." FALSE: I had to update a website that CHANGED my time frame constantly throughout the day. The online chat provided different arrival times than the webpage did. "We will send you a notice if your technician is delayed." FALSE: we had ZERO communication about ETA and any changes. "You are the next stop on your technician's route." FALSE: we never had a technician show up, even though I stayed at home ALL DAY to be able to accommodate a service technician.

I purchased a dishwasher at Best Buy and had to use Sears Home Services because that is what my warranty required. The tech came the first time, made an assessment and ordered the part to be installed. The part arrived and tech was scheduled to come and install it. The window they give us 8am - 5pm, so essentially your entire workday waiting. Tech texts about 2:30 p and says they are running behind and should be there about 3:30p. Never shows up! I text multiple times, no reply. Then I get a text from Sears saying they have completed service and submit my review. Huh? So I call my warrnaty people (Assurant) and tell them what happened, and I get rescheduled for another appointment. Guess what - never heard from anyone and no showed again. This is now 2 days off work. If you can avoid them, you should.

Sears new AI system is the wrong direction to solve customer issues. Scheduled and Paid for our diagnostic service on our Gas Dryer. Tech only order the belt but not the wheels. Different tech came to install and immediately noticed the wheels were broken and the groove in the drum. He told us he would install the belt today and be back once the other parts the 1st tech missed were shipped. We called several times but Sears Home Services had an AI only system. We finally had to schedule a tech for a new visit and they want to charge us to diagnose and repair again. The tech also left the felt outside in his rush to put it back. We learned recently that he left Sears and did not order the parts.

They were once again no show. They were a no show twice in a row. They don’t show up. They were no shows. They begged me for another appointment and then they were no shows again. They were no show two times.

I purchased a new washer and dryer from Sears and also purchased a Sears extended warranty plan, I received information about the plan from the salesman that if I needed more than three service calls in one year the appliance would be replaced. I immediately had issues with the dryer after delivery. It would not start and in five months. I had eight service calls and Sears would not replace my dryer, I had a Sears store near me so I went to the salesman and he had it replaced but then the store went out of business, then my washer quit and I had the same problem with Sears warranty, each person I spoke to gave me a different excuse as to why they would not replace it or fix it.

Impossible to contact this company. My warranty company assigned my microwave repair to them. They emailed me every day for 5 days to remind me of my appointment & never showed up or contacted me. No response to phone, text or emails. To anyone who uses them, GOOD LUCK!

This company is a joke, rather a SCAM. My appts were scheduled by GE because they are supposed to be certified by GE and my fridge is under warranty. First appointment scheduled, they NO SHOWED. Appt detail said they came, but customer was not home. I was definitely home waiting, change my whole schedule to be there! GE rescheduled with A&E which come to find out is Sears Home Services according to the confirmation text I got from them confirming the 2nd appt. This time the appt details said the tech had arrived, which they did NOT. Then I got a text asking me to rate the technician and I got an invoice texted to me. What a joke! How is this company in business and WHY is GE using them!?!? Oh and don't try to call or message. Everything is AI. You won't get anywhere.

Just prior to a long weekend out of town my dryer stopped heating. Sears Home Services were able to come out quickly after my return home. It was simple and easy to schedule an appt online. The day of the appt, the tech was late, past the service window. This was only an inconvenience of leaving work early when it wasn't needed. Tech was great. Was able to diagnose the issue and provide a clear explanation. Was able to offer a repair 3 days later. Thrilled with a quick turn around, I opted for the repair and paid all costs at that time. The day before the repair, I get an automated email that it's been rescheduled for 6 days later. I'm annoyed, I need to do laundry and have consistency in my work schedule, but also understand that it was a fast turnaround, so maybe the part wasn't in yet. The day before the 2nd scheduled repair, I get another automated email rescheduling another 6 days out. I'm now frustrated.

Horrible experience! Mid-March and still waiting on a part…. Since January 8th! My poor 91 yr old dad had to navigate his way through the online only AI assisted repair of his fridge for $1477! I had no idea it was broken and he was living on pb sandwiches. They missed two appointments. One because a part wasn’t in. Another because they ran out of time. The repairmen work their way toward you sometimes from very far away as independent contractors.

I had the worst experience of service with my refrigerator, the technician was rude, order a part and then charge me $500.73. He never came back to put the part in, and there's no communication, is hard to believe I had Sears has a great company but now I have change my mind, this is the worst company with no customer service. Seems like they do not appreciate their customers. I had to call another company to fix my fridge, I paid $250. Sears had me order a part that was not even needed. I called but there's only machines answering so I was never able to speak to a representative. I don't recommend this company for your repairs need. My rating will be zero.

I used to love this warranty. It worked well! You scheduled an appointment, they showed up, fixed the problem. 2 years ago they even replaced our refrigerator because they couldn't find parts for it. Back then I would have given it a 4 star, 1 down because the AC maintenance thing was lacking a bit. But now it's absolutely terrible. We've made multiple appointments with no show. That's 20 hours of wasted life! Now I give them 1 because there is no zero!

This service is a complete rip off and they don’t honor repairs. The annual price is outrageous and they claim to have all of these benefits, but fail to mention there’s a deductible for EVERY repair call and the “free” HVAC tune-ups are only available for a limited time each year. Their repair windows also change from when you schedule to when they send confirmation.

Was referred to this company by Frigidare to repair my stove that is under warranty, they cancelled the first appointment last minute, lied and said we weren't home the second appt. And today they lied again and said they tried calling me but I didn't answer, there is no possible way to reach a human, chat is AI and you can't write your own message. You have to choose a subject and then get a bs response. Do not do business with this company.

We have a Sears Home Warranty policy and put in a request several weeks ago for a repair on our refrigerator. 3 times, after waiting at home 8am-5pm, I received a text saying they needed to reschedule. The repair person eventually showed up stating a lack of technicians caused the delay. The repair tech did not have the parts and so we had to schedule another day/time. A different tech came to the house and completed the repair. The technician caused damage to our refrigerator, dents and scratches to the front door of the fridge. He acknowledged the damage and put it in his notes. He indicated he had no choice because the "tool" he used caused the damage. I attempted to reach out to Sears and can only speak to an AI assistant. So totally frustrated! Our fridge is damaged. So mad!!!

Washer stopped. Have had Sears Warranty for over 30 years, scheduled an appointment, they canceled, rescheduled, now 2 weeks after sitting here all day canceled again. Now have to wait for another 2 weeks. They won't let you talk to a person. Have tried every phone number I could find. Have put up with it, messed up for over a year, paying for warranty and tech did nothing but tell me I can't wash heavy towels or blankets in my large front load Washer. I guess I need to find if there is a warranty company that cares about their customers, if one exists. Refuse to let you talk to a person, even where ai tells you to say live person, it tells you no. Don't even send you your receipt showing warranty.

Sears Home Services is a rip‑off. They took $139 for a “diagnosis” and then quoted a repair that cost more than buying a new appliance outright. That’s not service—that’s taking advantage of customers. I will NEVER use them again and strongly advise others to stay away.

Beware in AI service. Can never speak to a live agent to make a claim. I had 2 service appointments and they never showed up. They refunded my deposit for my deductible and never resolved the issue. Been waiting for 5 days for the escalation team to call me. Still no response. When I use the chat it’s AI again and it couldn’t find my account. Don’t waste your money.

Stay very far away from Sears Home Warranty repair service. If you have a Sears Home Warranty contract, CANCEL it now. Ten years ago it was OK, but now it is a joke. I called to schedule service on my dishwasher. I say "called" with a very strong qualification. In four weeks of dealing with Sears Home Warranty, I have NEVER been able to "speak" with a "live" person on the phone. A technician finally arrived a week later after my "call".. He arrived form a city 35 miles from my home, examined the dishwasher that had a problem, said he was ordering parts, and parts took another 10 days to get to my home. The service person was scheduled back yet another week later, and I have not seen him yet.

Sears Home Services broke me. I’m not being dramatic — they literally made me cry. We needed a basic dryer repair through our home warranty. Instead, Sears turned it into a month-long nightmare while I’ve been caring for a three-month-old baby and trying to keep up with laundry for a blue-collar husband coming home in filthy work clothes — with NO dryer. That includes dealing with constant baby blowouts, washing clothes, towels, and blankets around the clock, and then being forced to put my infant in crusty, air-dried clothes because Sears couldn’t get their act together. I contacted Sears at least two to three times every single week — sometimes more — desperately trying to move this along. They shipped parts to the wrong address, even though I updated the address before shipping. One agent confirmed it was fixed. The next agent said they can’t update addresses and told me to contact Speed Queen.

Sears master protection agreements are a scam. They are no longer Sears. I contacted them several times and they send the customers to talk with an AI. It doesn’t give you options to talk to customer service or provide any solutions. I contacted Federal Warranty Service Corporation, the Obligor. And I told them my experience and they hung up the phone. I have a fridge that no longer works, and I cannot get a replacement or a reimbursement. It is extremely frustrating.

SEARS ARE THE WORST CRIMINALS. Four attempts to fix our refrigerator and it still doesn't work. We've lost hundreds of $$$$ in spoiled food. The service technicians are always nice, they just seem to have no idea how to fix an appliance. UPDATE - SEARS AND THE HOME REPAIR SERVICES ARE SCAMMERS - We have paid hundreds and hundreds for the warranty over the years and it is now 3 FREAKING MONTHS and still NOT fixed.

I Just canceled my contract. The absolute worst company to deal with!!! They just give you a runaround and it is exactly the same every time! I would say no stars!!

No live customer service! Everything is AI and it cannot problem solve why my warranty repair appointment has been cancelled three times already! Going on 1 month waiting for repair rep to check out washer! Horrible service.

Repair technician that came out was helpful. That's as far as you get with anything good with this company. Repair parts were ordered.....back ordered.....backordered.... 2 rescheduled appointments waiting. Finally after many Google searches I found a customer service representative that was live. 2 days of searching and finally a number that worked. They said if the parts were not found by 30 days they would replace the dishwasher. 2 days later they miraculously found the parts (of course that was exactly 30 days). So here I am waiting for the technician to come for my scheduled appt. No updates are arriving via text so I call. No technician is scheduled because they didn't know the parts arrived. So now I'm rescheduled for a 3rd time. Livid is an understatement. DO NOT bother doing business with this company. They are absolutely horrible.

There customer service is terrible. It is impossible to get a live person. They claim my parts were delivered but they were not. I can't talk to anyone to find my parts or ship new ones. They keep rescheduling my service. I highly recommend against Sears Home Warranty.

Different information about the same concern with my Whirlpool appliance replacement. Cinch service agents contracted by Sears has given us conflicting wrong information about Whirlpool 's services offered Agents not polite. They hung up on me when I informed them I had spoke with Whirlpool and found their information to be wrong. They kept repeating the script.

I will never used them, $129 just for turning on our washer and said $600 for the repair which I already google the reason. He just don't wanna fix my washer. Will not recommend this service.

Horrible. The repair guy was very nice but the guy that come out for the diagnostic didn't order enough parts. Only ordered 1 hydraulic and I need 4 so 3 short. Unable to talk to anyone since it's all AI and no place to send an email. Never again. I can see why Sears went down fast.

Horrible company. Deserves zero stars but that isn't an option on this site. Sears Home Services is all AI with absolutely no way to reach a live person. I had an appointment date and time changed without checking with me first. I needed a dryer repair under a LG appliance warranty. Sears Home Services was the only company LG uses in my area. I waited 4 weeks for the first available appointment. The technician was a no-show. I then was rescheduled for out another 4 weeks and got a call that the truck had broken down and there wasn't anyone else to send. I then waited 3 more weeks before someone finally came. Worst experience I've ever had.

They came once to diagnose the problem with my GE Profile wall oven. He ordered the part and scheduled a repair date. After waiting all day, he never showed up. No calls and an automated system where you can't speak to a real person. No idea when my oven will be repaired, no one to call!

I scheduled a diagnostic to look at my washer for 140.00 dollars it was leaking. Tech came out, said it was a loose drain, tightened it and left. I started washer that night to wake up with water everywhere onto my carpet. I can't reach a live person, washer NOT fixed or diagnosed I'm out 140.00. DO NOT USE THIS COMPANY

We have always had Sears Home warranty and never had an issue until The warranty company was sold to a company by the name of Cinch. It's been almost 5 months now since the original appointment to fix the washer and we still keep getting the runaround, the washer is not fixed and we cannot get any communication from the warranty company. The repair company that has come out and is trying to get authorization from cinch to order the additional part to fix the washer is also not getting any communication from cinch to approve the new part and continue the repair. Cinch home warranty is the worst and it's definitely not worth the money and they do not standby the products nor the repairs.

Our experience with Sears Home Services was excellent. Our technician was very helpful and knowledgeable. Fixed our fridge and kept his word about when he would be coming. Very satisfied.

I thought I could trust “Sears,” but this isn’t really Sears. It should have been a red flag right away that the website says not secure. They do not have any customer service. If you call, there is no way to get a person, just an AI agent Samantha, that keeps getting error messages and can’t do anything. Ultimately, they charged me $600, didn’t fix my appliance, and have no way to complain.

On 10/22/25 I files a claim on my range. The repairman came and finalizedon the 3rd. visit that the rane could not be repaired. I am frustrated because this claim has been going forward since 10/22/25 and to no avail have I been satisfied. The repairman declared the range was not repairable and it was approved to receive a new one. I have call customer service, Sears warranty several times and any other numbers that I cannot talk to a live person and when I finally talk to someone at the warranty company and they do a follow up from Whirlpool the provider, the range has been approved but keep giving me a delivery date and never deliver. Each time I called from Dec until today's date 1/28 they keep giving mean epected date of delivery but tell me they will send me an update when the appliance is available but I don't hear anything from anyone until I keep calling and calling and I keep getting the same redirect.

I am having a horrible experience getting my dishwasher repaired. This is my third attempt. One appointment was canceled on the day of the appointment. Each appointment I have to take time off, since the appointment window is from 8 am to 5 pm. In addition, I have paid $200.0,0 and my dishwasher is still not repaired. I have many doctor obligations, which include chemotherapy. This is frustrating and unfair since I have invested monthly payments for many years maintaining this service.

No human customer service. No showed on day to perform repairs. I would not recommend them to anyone . You should also avoid American home shield. They aren't helpful either.

Third time I am being rescheduled for a home repair. The first time, the tech. said he could not find the problem and for me to Video the noise. The second time my window was 8am to 5pm. The tech. completed the repair without even showing up. The third time the same tech. Also completed the repair without even showing up. SO DISAPPOINTED IN SEARS.

Not capable or willing to resolve urgent needs for service responses! No refunds for deductibles once you schedule service request! Even though no technicians came for diagnosis! In my case they rendered their diagnosis based my descriptions and did not come to the site due parts unavailability! Called local plumber. Was installed and replaced all necessary parts in 3 hours! Unless situation can wait 3-4 days time they are totally useless!

DO NOT USE: The scam is look at Samsung Electric Oven. NQ70M7770DG/AA-00. Error code; C-A2. Tech looks up issue. Says part for control panel is not available. He has NO further help and demands payment for his analysis of issue and leaves. I says, While the control panel assembly (DE94-04050A) interacts with this system, it is often not the part that has actually failed. Youtube shows problem with this oven. It may be a burnt wire. Tech did not even pull out oven from wall to look at known burnt wiring problem.

Sears’ AI scheduling system is a disaster. Multiple missed appointments, cancellations without warning, and no way to contact a real live person for information. The AI system texts you on multiple numbers, often with conflicting information, and sometimes gaslights you by saying it has rescheduled things “per your request” when you never initiated a reschedule request. I have been trying to get my ice maker fixed for 3+ weeks now. The actual technicians/workers are nice but the corporate computer system is bad beyond belief. Do not use Sears ever. Save yourself the wasted time.

I originally had my washer repaired on 12/15/2025, the washer cycle wasn't drain & spinning the clothes. The springs were replaced with a bill of $450.00. I continued to have the same problem and contacted Sears Home Services to schedule appointment and received text message that appointment had to be rescheduled, since a part was ordered and would not be available on original date scheduled. As of today, still waiting for technician to come to my home, the appointment has been rescheduled for the 4th time with this crazy window of 8am - 5pm. I am very annoyed at this time, I requested the first appointment of the day. I would strongly recommend not using Sears Home Services, it is very difficult to talk with a live agent, for the most part their customer service is AI and doesn't meet any standards of great customer service

A BIG FAT TRIPLE ZERO! First of all you can't contact ANYONE from Sears, Emilio ordered a part, didn't match & Alex say stove knobs were over used. Stove still not fixed. No wonder they went out of business.

By far the worst customer service we have EVER experienced! First tech denied the problem, then misdiagnosed the problem, ordered wrong parts and refused to complete repair even though parts were available. It took over 2 months to finally complete what should have been a simple repair. MULTIPLE “no shows” and cancellations. We probably talked to the remote call center 15 times - always very polite and promising, but promises no results. WORST PART - we repeatedly asked to speak with a local manager to escalate AND YOU CANNOT TALK TO A LIVE PERSON! Apparently it’s all AI now.

I am sorry to write, this, but am very dissatisfied with this company. The technicians try, but the replacement process was not honored in my case. I had a stove that they couldn't find parts for. It should have been replaced, but their replacement team never replied to my case despite repeated calls. Furthermore - with their automated system - it's impossible to reach this team directly. The agents entering or reviewing the case always give the promise of getting an email in 3-4 days, and I NEVER got an email. A month and a half later, the policy expired, and they say tough luck - unless you have an active policy - they won't investigate, escalate, reply or try. I've paid ~10 years for this insurance but will look elsewhere, and would advise others to beware.

Worst customer service ever, just AI service, no live person, they canceled service 5 times and you have no one to talk to. Don’t buy appliances from Lowe's to sell you this appliance warranty because you end up dealing with Sears Home Services and there is not a worst company than this one.

If I could give them zero stars, I would! Save your time! GE was sending them to us for a washer warranty claim. Today was our third appointment they cancelled and didn’t show. They give you an 8-5 service window, who has time to be stood up 3 times? Not to mention the washer isn’t fixed.

On December 30, 2025 I had a Sears tech to come in because my dishwasher was not working so when he arrive I showed him where I thought this water was coming from the dishwasher. Maybe this was one of the problems. He looked at the dishwasher. He mentioned, "You should call a plumber because I can’t find the problem with the dishwasher." I called the plumber out-of-pocket I paid to make sure there was no pipes leaking. He said my problem was the dishwasher was leaking. I report this to Sears’s maintenance. They decided that was a problem that they had to order this part. I haven’t heard from them since. I have call so many telephone numbers, none of them was of any help. In the meantime, not only that dishwasher cause problems, it ruined my hardwood floor.

No-Shows & Scheduling: Technicians frequently miss scheduled appointments (often within large 8-5 windows) without calling, requiring multiple rescheduled dates that stretch for weeks.

I wish I could give them negative stars. They are the absolute worst. Save yourself the time and headache and go with anyone else if you can. I made an appointment, and they made me reschedule late in the afternoon same day. They were supposed to show up. Then after I reschedule, they tell me they are going to arrive at 7 pm, so 2 hours after the time window they gave me.

Sears Home appliance repair contract does repairs only. It states if parts a re no longer available, they will replace appliance. My Dishwasher was inspected on December 3, 2025 and again on Dec. 9 and both times the tech determined the parts needed for repair were no longer available and closed out the repair orders. I have been in contact with their service people since Dec. 20 to find when I will here about replacement. They continuously tell me the order to replacement department has been "escalated" to management several times and same result. "wait another 3 to 5 days". It is now 39 days since first tech was here and nothing but same promise. Wait, wait, wait. will definitely not continue plan after this fix (if I ever get it).

If I could rate a ZERO I would! No customer service at all! All AI bullshit! Technician came out, ordered the part. Made an appointment to install that he didn't show up for. Charged $667. Promised a email receipt and didn't! AI says that the order is complete! Absolutely terrible!

A Sears repair person came to our home a week ago and determined that we needed an ignition switch for our oven. He ordered the part and set up a follow up appointment for the following week. He set up for between 8 and noon. Well, no one showed up until after 4 and he didn’t have the part because he had no idea what the issue was. He did tell us that we would not be charged until the work was complete. Well we checked with our bank and we were charged last week. We will NEVER do business again with Sears!!!

My experience of this service was very negative. The price of parts and labor was highly inflated making the repairs not worth the cost. The high cost was then used as an incentive to buy a home warranty policy which was a dirty bait and switch. I held my nose and paid the obligatory $129 fee-what a waste of money and time!!!

Would give 0 stars if I could. Tech didn't show up twice with an 8-5 window. I wasn't notified until after 5 either time. The second time they just sent message saying I requested reschedule. No. I did not. Terrible service. Also tried to sell me a $750 a year plan to cover other appliances if they break. No thanks. I can buy a new one for that price.

Sears Home service is the worst. Promise of they will be at my house seven times. No show. They owe me for a new refrigerator and they don't want to pay. I am going to the news and anywhere. Someone will listen. I am paying every month for service I cannot get. Please do not use this company. You will get rip off.

Do not do business with Sears Home Services!!! Tech came out. Said ice maker was fixed and charged $139 service call. It wasn’t. I Rescheduled for next day. Then they canceled call at 7pm and rescheduled for next day. No show!. I have wasted a day and a half waiting on Sears. You can not talk to a real person. I have not been able to get service call refunded. Stay away!!

I made an appointment for washer repair. Person came, told me that the pump wasn't working so he asked for $478 for the future repair. He never showed up. Sears got ahold of me after I left a negative review. Their attempt at fixing the problem was to send me the part. At this point I don't even trust the diagnosis. I wish I had looked at the reviews first. Machine is still not working but I'm going to call around. I also disputed the money they took with my bank. Wish me luck.

The home warranty is a fraud. They rescheduled my service 2 times and still didn't show up. This warranty service is a scam. Do not purchase a warranty from them. They'll take your money but won't provide the service when needed.

We purchased a home warranty and had an issue with our oven. The warranty company offered the services of Sears Home Repair. Our initial appointment, from 8 am to 5 pm, the technician did not arrive. They had the courtesy to ‘make it up to us’ by scheduling another appointment a week later. Wow!! How generous. The technician showed up this time to determine the issue and ordered a part. He scheduled a third appointment YESTERDAY and failed to show up. His assistant from another location stopped by to say the technician would make it today and would ‘reschedule’. Umm, that’s not rescheduling that’s failing to show up!! Isn’t it great how you sit and wait ALL day only to not have them do scheduled work. Sears - you SUCK!!

I have read so many reviews that align with our experience with this company. If one star was an option I would select it! We simply had a suds code occasionally on our almost brand new whirlpool washer and reached out to Sears Home Improvement unfortunately to speak to Samantha their AI assistant. We got an 8 hour window for our diagnostic appointment and received a quote of 139 for that service. Upon arrival our service technician Scott diagnosed the issue with confidence and gave an updated estimate while confirming multiple times a total quote of 410 including the full diagnostic fee being applied to that leaving a remaining 270 and some change for the service when the part that conveniently had to be ordered came in.

Total scam! I pay $57 for zero service. They came out once for maintenance but I had to pay an extra $100 and they charged me twice. When I finally did need service they said they did not have techs to complete the work and that that would reimburse me a whopping $100. What do I have insurance for if it doesn’t cover repairs? To make matters worse, they never even sent the $100 reimbursement. Stay far away from these crooks!

Boiler broken 12-17-25, was told an email in 24-48 hours for a company to be assigned. Never received the email. Called Friday was told 5-7 business days for a third party company to come out to repair. I stated NO and was given a company that night, I have an 89 yr old mother living in this hone and we live NJ. IT'S FREEZING!!!! I was given a company that evening. They came out the next day 1030am. They stated the boiler can't be fixed. The company submitted their findings the same evening. Called to find out about the replacement. Was told 5-7 business days for look at the info submitted. Complained about the time frame and got a claim number for the replacement boiler. I was told I had to wait until I get this claim number.

When I called to schedule a washer repair, the young lady on the phone was helpful and courteous. We scheduled for the next day being a Saturday, 12/20/25, 7:00 a.m. - 6:00 a.m. I was assured that I would receive updates and a shorter window on the day of the repair. I set my alarm to be sure I was up and ready for 7:00 a.m. Shortly after 7:00 a.m. I received my first update stating that Richard had two stops ahead of me and should be there for around 9:30 a.m. 9:30 came and went and when I checked the status of my repair online there were no updates available.

Sears Home Services is unreliable. I had a scheduled repair appointment last week, waited all day and the technician never showed up. The same happened when rescheduled for this week. They even sent me texts that my technician was on the way. When you call, it’s all AI and no responsible person. It’s a hoax and too bad, because I bought my washer from Sears.

Think twice before signing up for Sears Home Services as it is not Sears anymore. Only a AI machine to converse with and it's an 3rd grade idiot. Had a dishwasher appointment this coming next week but found out I had to pay over a hundred dollars for the visit and I already paid over $450.00 over the years to keep the policy active for 10 years. Anyway I can purchase a new GE dishwasher for $466. So why fix a 10 year old dishwasher? It's not a Sears company anymore as TRANSFORMCO bought it out and they appear to be out to gather the most money possible. It is even difficult to cancel the policy.. When Sears owned it was a wonderful experience! These new owners don't seem to uphold the Sears ethic.

They are horrible in every way and you can’t speak to a human to resolve problems. A total waste of my time. I waited 8 hours for tech, no communication whatsoever. When they finally showed up 6 days later they took my money and fixed nothing. Total ripoff.

Terrible service. Waiting since October 10th for the repair of a washer under the service contract. The parts are nowhere to be found. Week after week they cancel and reschedule the appointment. Now, they claim that we have to wait until the end of January because they do not find all the parts, even though under the contract they are supposed to replace the washer or give us a washer's value in cash so we can purchase another one. In the meantime, no washer, for over 2 months. UNACCEPTABLE, will not purchase anything from SEARS again!!!!

Didn’t show up for my appointment. Kept me waiting all day, kept changing the Hours they would arrive, finally just never showed up. You can’t talk to anyone, Just get recordings. I would never call them again.

It is almost a month and I have not received a part nor service. Just rescheduled appointments. I have had this home protection agreement with Sears for years, and this is by far the worst customer service I have experienced from them. The lack of communication. AI customer service is so annoying, it only reads what you can look at through the website-no pertinent information this is my last rodeo with this nonsense. I’m better off buying a whole new washer and dryer with another company.

Knoxville TN Sears home repair is a total joke/scam. AI is your only way to communicate and they leave you totally stranded with no regard for your time whatsoever. All it would take is a 5 minute call from the tech to reschedule, but no he (Kaylin) continuously moves the arrive time back later and later. I waited 7 hrs for the tech to show. Absolutely pathetic customer service. Stay away from these losers at all cost.

Terrible. Avoid at all cost. They take your money! And push your appointment back with no proper communication! Very very terrible service from! I wouldn’t recommend them to anyone! If you have a warranty and they pick it up, refuse the service. You will be highly disappointed!!

Our Thor cooktop - purchased at Lowe's March 2025 - had a few 'teething problems' from the word go, such as the unit not powering on after several attempts for a few minutes, and the largest burner simply not turning on a few times. May that zone stopped working altogether and the powering-up issue got worse. We had to reset our breakers a few times a week in order to get the unit to work (electrician checked - we definitely had enough power to handle this cooktop). Set up an appointment through their app and when a technician finally came by a few weeks later, he said "Just keep resetting the breakers". I told him that was an unacceptable solution (which it is). He reluctantly ordered a heating element for the non-working zone and said he'd be back in a couple of weeks. Of course it took ages as he was fired and SHS decided one instead of three techs for our region of the country was fine.

Had a scheduled appointment with an arrival 8am-5pm on Weds. I was able to look up arrival thru their website. Showed 4:30. That time came & went with no call & a no show. Rescheduled for 2 more weeks.

I've paying Sears for years home warranty. Refrigerator has been out 2 months. It's the holidays. They can't find anyone to repair. 4 techs have been here. 3rd install compressor wrong. Last tech said, order new parts. They scheduled to be installed each time day of it gets scheduled, no other company wants to work behind their work. Still no working refrigerator. About to go into 3 months. Lenora ** Ridgeville SC

I have been a Sears Home Warranty home protection customer for many, many years with no problems. However this time, this year was the worse! For a washer repair I waited for four months to have a working appliance again meanwhile paying on their plan! I had to do my laundry at the laundromat without any reimbursement for that cost or gas to get there. The technician appointments were three to four weeks out at a time with no consideration for your inconvenience.

Sears Home Services was assigned a washer repair by my father's warranty company, American Home Shield. They came out on 10/31 to diagnose the issue, decided the motor needed to be replaced. On 11/4 they replaced the motor and a switch on the washer door. Two weeks later the washer failed again. They returned on 11/17. The diagnosis was they needed to replace another part. They ordered the part and came for the repair on 11/21. We attempted to use the washer after the repair; when we checked on it 10 minutes into the wash, there was water overflowing out of it. Whatever "repair" the tech made was not done correctly or not fully tested to ensure the washer was functioning properly.

The negative things others have input about Sears Home services, on variou platforms, are all true; e.g., it is not possible to speak with a human, and even their Chatbot is useless, only offering their own 4 or 5 options, with zero 'other' option. I thought they were professional, personable and relaiable. No more. They are a joke, and you will most likely be burned ... In my case, uploaded the Whirlpool cooktop stove model number to the service request online, as a required part of it. When the technician came, the ONLY thing he did was to look at the model no. again (exactly what I had uploaded a week+ earlier), and tell me that parts were no longer available for that model, and that 90% chance that repairing it would require those parts. He then left, billed me the $129, and that was it. They are now the WORST. Period.

We just had a fan replaced in our refrigerator (NOV 2025). The technician was friendly, efficient, diagnosed and repaired our refrigerator. I thought the price was a bit much. A gasket and fan, when priced online for GE genuine parts was $100. We were charged $200. The repair, no more than 2 hours, was $479. The invoice does not itemize the hours worked: just one big sum.

I have a Sears Home Warranty Contract but cannot get the issue resolved with my range and cannot reach a live agent! I was confirmed an appointment with Sears and they did not call or come. Rather I received a call from a subcontractor whose technician did not stay around long enough to witness the issue with my range. He reported that it is heating properly. It does heat properly but stops heating after a certain temperature. This my second call with no results and I want to cancel!

I trusted Sears to provide a warranty related dryer repair. The first gentleman came and was unable to locate parts. He did spend time speaking with AHS and they ordered the parts. I had to again wait for an appointment. The new guy replaced the parts and then said, "Don't use it due to concern for blocked vent." I paid to get that all cleaned. Dryer still takes 2-3 hours for small load. During the second visit, the repair technician did not put the filter back in place properly. I waited for another appointment all day with no show and no calls. There is only an automated AI Samantha that only said no information and no people available and my options was to reschedule.

I have PAID for a Maintenance Agreement with Sears Home Services from the 90’s. The present Agreement expires 2028. This summer my 1996 Hot Water Tank originally purchased from Sears bursted from rusting. I called Sears for service. Sears was unable to send a Technician right away. We endured two weeks without running hot water.

I am very disappointed with Sears Home services. I called Sears to repair my Kenmore washer. I needed a drain motor. My appt. was on Oct.23,2025 and was told the part would be sent to my house in a couple days. Return appt was Nov. 3, 2025. No part received. Appt set for nov.10, 2025 again no part. Now Nov. 17,2025 so far, no part. They charged me $651.38 which had to be paid in full the day of diagnostic. Now no one talks to me. All inquiries are AI and bots. No explanation, no call to inform me of anything. Bots just keep telling me they are sorry I have no washer. I have corrected my e-mail with every bot and AI and they still have it wrong. This has been so frustrating because I trusted the Sears name and will never make that mistake again. They obviously have no means to be able to do the repair, so they just avoid you.

I had the Sears Master Protection on my HVAC. It used to be a very good product. I even had my unit replaced at one time. Now you can’t even get the covered maintenance done. No techs in area. I had to call someone local and didn’t get full service covered. I have no confidence that if a repair would be needed it would be covered. I paid 1500.00 for 3 year plan. Canceled after 2 years got almost 500.00 back. Sears is not part of this company anymore. Just name only. Not reliable horrible customer service and if you are lucky to actually talk to someone still no help. Don’t purchase and if you have cancel as soon as possible.

I wish I could give zero stars. I have been paying the monthly for a few years. The time comes for me to need a repair and the only appointment for my refrigerator is over 3 weeks away. I ended up buying a new one. I should have cancelled then but I held on. Now my dryer is broken. It actually became filled with smoke. I called to schedule an appointment. I had to pay $100 to even make an appointment. When I asked if anything is available soon due to the severity of the situation, the operator told me that she has no idea. I would have to pay $100 for her to request an appointment.

I scheduled a repair for a dryer which had a bad heating element. The part was shipped to me from Amazon. I tried to contact Sears repair to confirm my appointment and was only able to reach an AI representative. This representative told me that they had to reschedule my appointment because the part had not arrived yet when in fact I was holding the part in my hand. In the past their service was excellent but no more. They seem to not know what is going on. I was finally able to get hold of a live person and she told me the same thing that the part had not shipped yet when in fact it had already arrived. Currently their service is horrible and I would not recommend using them. I personally will never use their service again. Please get rid of the terrible AI operator and give a human being a job.

I've had the very worst experience with Sears Repair Service, their Tech came to my home on 11/3/25, he as was the rudest, unprofessional person I've ever had in my home, he seemed to be using his phone (google) to determine what was wrong with my Kenmore Refrigerator, I paid him $119.00 and he never til this day, has given me the itemized report as to what is wrong with my Fridge.

Worse company ever! They keep canceling appointments because they can't make the 11 hour window they give you. How can you say someone will come between 7am and 6pm then send first update at 7.30pm that Mustafa will be there at 8.30pm and 5 min later reschedule the appointment stating "as requested"? I wasted 3 days waiting on them. Let me not start on their unprofessional and rude techs. One finally showed up, did not even touch my dryer, diagnosed it telepathically, ordered rollers, but the issue was a computer. 😑

Tech arrived same day for a broken Lid Latch for my GE washing machine. Tried to charge me $300.00 for a part that was $80.00 on the Genuine GE website. Total cost to fix the washing machine was more than the machine was brand new. Considering you're on the hook the the service call as soon as they show up they try to overcharge. Stay Away!

The repair man came on time for the first visit. He had me pay upfront for the necessary part and said it would take a week. After a month I started calling, but no matter what I did I could only get an AI assistant! I could only cancel my disputing the charge via my credit card company! The part was $172 on Amazon but they charged me $500!!! Stay Away!!!

This review concerns a standalone Sears Home Services repair appointment, not a warranty plan. Sears took full payment for a dryer repair they never completed. They missed two scheduled appointments without any notice or communication, then refused to reschedule promptly. After the second no-show, I called to request an earlier date, but the earliest slot offered was days later. At that point, I requested a refund. Sears required me to return an unused part at my own expense before issuing only a partial refund. Their own website clearly states: “If you proceed with the recommended repair, the diagnostic fee will be waived.” We authorized and paid in full for the repair, but Sears failed to complete it. Despite this, they kept the $129 diagnostic fee and refused to refund it—even after I cited their own policy.

Our GF refrigerator was purchased at Sears. We purchased the extended warranty Sears called at the master plan. It was extremely expensive at the time that we felt that it was best to purchase. The refrigerator went out on October 23. It completely stopped cooling and freezing. We contacted Sears Home Repair. They came out and they tried to collect $129 from us for diagnostic however we refused to pay that fee because it was under warranty that we purchased.

Horrible. Do not use Sears maintenance service for repairs. They send out 3rd party repairmen. I ended up with A&E and can’t help but feel ripped off. He told me no worries. It’s just a fuse and he fixed it without providing me with an estimate (as was the agreement in the service call) and then charged 379.00 for the repair. I tried to follow up with Sears and they only have chat and they provide an email for complaints and the response from email seems to be AI generated as well since my original emails two them had the same response all three times. You cannot speak to a human and the credit card company could not either so I am stuck paying the bill.

Sears is a rip off. They come in your house. Give you a diagnosis and don’t leave your receipt and then tell you you have to wait two days to get a receipt after they take your money and they’re also coming out and fixing appliances that they already know are under warranty or have a lawsuit cause they’re in bed with LG, not trustworthy.

I've been trying to get service and so far it's been nothing but a back and forth game. We've been paying into this for three years and need to use it and it's been impossible. We need our heating serviced and no one has called or shown up.

I have been paying for this service monthly since 2021. When you file a claim, there is a fee (currently $100) in addition to the monthly fees. I have come to realize that parts can be replaced, over and over again, while the issue persists. In my case, my washing machine wo stop working and there will be two error codes that show on the display. The technician would come, order parts and then after a week or two, the parts arrive and another technician would come to install the parts. Unfortunately, the problem persisted causing me to have to go to the laundromat to wash my clothes. When the technician came out again due to the machine still not working and displaying the same codes after four parts were replaced, I was told that more parts needed to be ordered. More waiting and wondering if when these new parts are installed, the washing machine will finally work.

2025 update. Complete Scam. Their website purposely hides links to your warranty, hoping that you schedule for "regular service" out of pocket so that you don't get any benefits from the home warranty you may have paid for multiple years in a row. It was always hard to get any actual service, but was doable if you spoke with multiple call center folks directly to actually get an order synced up and pushed through the system. Now even that garbage "feature" is gone. All client communications are "AI." The "AI" features that they have running the text chat AND the phone center are incapable of even basic support operations.

Had a wall oven whose igniter blew. Called Sears, told them the issue, the model # etc. They show up and say we need to order the part, second visit they install the (counterfeit) part and it blows out the motherboard. Called them back for 3rd trip for them to tell me we need to order more parts. 4th trip they says oops, apparently not all parts were ordered. They order more parts. 5th trip they show up and say...wooops we need two people to install this. 6th trip- they show up and say we can't fix this and give up. ABSOLUTE DISASTER. $200 igniter now turns into a $2000 oven replacement. Someone tell me how to sue these clowns.

Sears Home services is a complete scam. You pay 70.00 dollars a month and a 100 dollar deductible for nothing. They cancel on you repeatedly. The window for repair work is 8:00am to 5pm. They will wait till 4:55 and then cancel.

Absolutely the worst service I have ever experienced. If I could give negative stars I would. Setting up the first appointment went fine and lady that that helped me was friendly and helpful. Then it all went downhill. Tech came out during the time frame request was at the house 5 min. Said he needed to order a part. Okay we ordered the part I PAID IN FULL for service and part. Part did not come in before next appointment time one week later; and I understand that happens. But I had to cancel that appointment and reschedule, lady helping me this time very rude and even though she claimed to make my appointment did not because I received an email that work had been completed. Had to call back, make another appointment request the same time because I work full time and on a very strict schedule; of course no time available for two weeks. Had to take time off so I could get my washer fixed.

Sears Home Protection Service is a terrible company. They do not help you. I have a 2 year old range hood that quit working. I called and started a claim, and they finally got back to me and said that they did not have a technician in my area so that I was to find one. I finally found one, he came out and said the problem was the touchpad was no good. He searched for parts and could not find any. They are no longer were making them. I called Sears back and told them what he had found, and they wanted me to jump through a bunch of hoops before they would do anything. I was supposed to chase this guy around and get an invoice that said the parts weren’t available.

Called Sears first week of September. It's now Oct 22nd. I call every week, they keep postponing my appt to fix my fridge. Said part on back order and we will escalate. Broken promises, almost 2 months with a broken fridge and they still don't know when the part will arrive. Where am I supposed to put food. Holidays are coming. Now I can't buy anything, nowhere to put the food.

I made an appointment online to have my Bosch dryer repaired. The Sears technician came the first time on time, tried to fix it and said he needed a part to do it and that to order it I needed to pay for the repair and the part upfront, so he ran my credit card for $570. Since then, I have scheduled and the website system has canceled 5 times!!! Which amounts for 20 hours of my time wasted, since they tell you they are coming in windows of 4-5 hours that you have to keep waiting at home. My frustration is such that I have decided to cancel services and tell my credit card company not to pay them for dereliction of duties.

If I can give 0 stars to Sears Home Warranty and Cinch Home Services I would. I have had a warranty plan with Sears Home Warranty and Cinch Home Services for 3 years. I had an issue with my appliance and they said it was not fixable and would send me a check to replace the appliance. That was in October 2024. I have called several times over the year to be lied to each and every time that "I would received the check on 7-10 days" and it never came. I told Sears I wanted to cancel my plan and they said if I did, I would not get my replacement check. It is now October 20, 2025 and I finally after at least 20 hours of calls, several emails, SO MUCH FRUSTRATION and one year I received the check. My year of payments to Sears was more than the check I received to replace my appliance. DO NOT WORK WITH Sears Home Warranty and Cinch Home Services - I feel totally scammed and so angry.

Sears was sent by Choice Home Warranty, which means no service is started unless $75 is paid up front. I paid and service was stated. Parts were needed to finish the job. They returned a few days later and finished the job. This was one service, not two. The service man warned not to let the company charge again. That's exactly what they have done. I was turned over to a collection company who demands that I prove that I paid. I showed them a copy of the check that I used to pay on the spot.

If I could give no stars I would. Absolutely ridiculous. Been without a fridge for a month now. First it was "sorry we overbooked." Then the tech finally showed up a week later to be there 5 minutes and said he had to order the part. Then he couldn't come back cause he was on vacation. Then he was suppose to show up a week and a half later, waited all day to get a call at 4: 15 p.m. saying he couldn't make it and would come two days later. Have already paid for one service call that he never even showed up for. Just Absolutely terrible service. Customer service is poor. Tried to talk to a supervisor to be told he wasn't available. Highly do not recommend.

I had the home protect insurance, when the service man came to fix my range. He took some photos and sent them to his office. They said that it was damaged by impact and they won't cover my range. The repair man even told them it was not a impact damage it cracked under heat. I called the service number and informed them that I was going to cancel my coverage. The person I was talking to, told me that they were going to honor my coverage and replace my range. This was October 3, 2025. He said if I don't receive the email with the confirmation and instructions on how to replace my range in 3 days, call back.

Fraud, fraud fraud. I've scheduled and got rescheduled 5 times and still no-shows. There are no live agents to speak with during my experience. AI only answers your call and will not transfer to any live agents.

Sears Home Services overcharged me for a part needed for a washing machine issue. The part was quoted to me at $225. When I later went to their website and searched for the part, it appeared at a cost of $135.15. They ordered the part from Amazon Prime for $19.57. It was sent directly to me in an Amazon Prime envelope. When I requested a price adjustment for the overcharge, I was told their pricing is "accurate" and "aligns with their standard procedures". Unfair and dishonest is the only way to describe their standard procedures. I would welcome contact from someone at Sears Home Services to help me resolve this issue.

I had Sears reschedule me twice already. Took them a week to get here. The part had to ordered and was told it would hear in three days. Although the technician was pleasant, my appointment got pushed out to two more weeks meaning I’m without a washer for a month!

I would not recommend this service company not because the lack of knowledge of the service of the technician but the cost of the repairs. I supplied the part & I was charged $217.35 for a 15 minute job. What a rip off! The technician obviously gets quite a beating for this type of service charge!

This started Sept 12, 2025, I needed parts, two weeks later, parts were added to my dryer. Two minutes after repairman left, the dryer was doing the same thing again. I have been given the run around every time since. I would never used Sears again. Oh when I finally got through they gave me a name of a Real repair company. I called the company and they said they do not work with Sears anymore. Hmm I wonder why. The real big problem is no one tells you how to use the system, this AI system is no good. It gives you the run around, too. We need a real person to help us. Well, wait the people I would talk with gave me the run around too. I believe they owe me money back for wasting my time.

We've had Sears Protect (Cinch) for years and needed to only use them three times. Each time has been a significant pain to get services. Initial claim request is easy but then obtaining appointments, parts, and status updates is terrible. Customer service is a continual loop: phone line points to website, website points back to phone, phone line you to back to the website, back on the phone you end up in a loop and then get hung up on.

My appliance stopped working for a very general reason... Thermostat. Parts arrived immediately within days of the diagnostic appt. I had a total of 5 appointments scheduled over 3+ weeks and they did not show up for 3 of the appointments. I would never use this company.

Sears home service techs do not communicate with each other. Have a brand new LG range that the oven only worked twice in the beginning. It's now going on 2 months of not being able to use a brand-new oven. The 1st tech said it needed a motherboard. The 2nd tech said it didn't need a mother board it needed a new valve and ignitor. They were supposed to come today, but won't because they said the part isn't in. I have the parts at my house! I DON'T NEED THE MOTHERBOARD! They won't come until I have the part I don't need.