Sears Home Services Reviews

I’m having a terrible experience with Sears Home Services. I have a 2.5-year-old Whirlpool microwave/oven wall combo. The microwave started making noise and showing a flashing light near the bottom waveguide. I scheduled a diagnosis appointment that cost $250. One technician came, briefly looked at it, and—without performing any real tests or detailed diagnosis—immediately concluded that the magnetron needed to be replaced. He said it was a two-person job and estimated about $150 for the part and $100 for the second technician, which I initially accepted.

I purchased a one year contract with Sears Protect, a Sears Home Service Co for $782.00 in December of 2025. In March of 2026, we were having problems with our washing machine at home in Middlebury, CT. I called Sears for figuring out what's wrong and to provide the agreed upon service for it. The service department representative informed me, after checking with her supervisor, that she was unable to provide the service requested.

We had a Samsung washing machine that wouldn't drain. When we opened the drain, nothing came out. Our repairman came, turned on the machine and said we needed a drain motor that would be over $700. He charged me $149 and left. With the water still in the machine, we had to figure out how to get it out. We took a coat hanger to see if it was blocked. There looked like something there and when we pushed the water flooded out. We did two loads and it happened again. We saw something plastic again, bought long pliers and took out a plastic coin that was blocking the drain.

Several years ago, I signed up while repairing a washing machine. It ended up the machine could not be repaired. Months later when I attempted to utilize Sears Protect for a refrigerator, I was very disappointed in that although I made an appointment, actually had a phone call from someone about the refrigerator - no one ever showed for the appointment. I cancelled my contract with Sears Protect. Well, let's say I tried.

My gas range has a valve that is not properly sealed and a whiff of gas escapes periodically. I have a Sears contract, I called them. The technician came, identified the problem. He called in then order for the parts, and was told that, that part is no longer available, so Sears warranty would write me a cheque to replace my range. That was April 20th after I made my deductible of $100. On the 4/22 they called and said they found the parts and when it’s received they’ll come and install it.

Can't talk to anyone. 2 Techs came out both on their phones the entire time looking up what to do. They recommended an $800 fix. I order the part for $15 and replaced it myself (57yo Woman). However, that was not the problem, I ordered the motherboard after doing my own research for $55 and installed that myself. The refrigerator now works properly. I can't talk to anyone or find online how to request a refund for the service call that was a waste of $145 and 3 weeks without a refrigerator. Warning - Call a local repair man!! Sears is AWFUL!!

I waited from 8 am to 5 pm for a service repairman to show up to fix the ice maker on our refrigerator. We have a warranty we bought when we bought the fridge. The serviceman never showed up. No call no nothing. This morning I received an email saying my service date was missed and to reschedule. Forget trying to call them and get a live person on the phone. I'll now pay to have my ice maker repaired out of pocket. Wasted warranty fee of over $200 and Sears is the worst company to deal with. I'm done with them and them giving not just me, but many others the runaround. Shame on this company.

Had them for 3 years - every time they didn't show at the first appointment I made (with an 8-5pm window). I had to struggle thru bots and AI to get it rescheduled to another 8-5 window 2 of the 3 times and the 3rd time they didn't show I couldn't even get through to them. It took me HOURS to figure out how to find a live person to call to cancel and then they charged me a $25 cancellation (administration) fee. Absolutely no respect for the homeowner's time and certainly did not give us any 'priority' for having a 'membership'.

Apr 16 repair arrived in the morning of the 8-5 time frame. Determined it was the Computer module bad on my Bosch dual fuel stove. We were told we would need to pay for the needed part and the labor to install right then (total slightly less than $800). We paid with credit card. He scheduled the repair for April 23, 8-5 time frame. On April 21, a package was delivered to the house. It was the repair part. This surprised us because we assumed it would be delivered to Sears Home Services. April 22, in the afternoon, we get email a text updates that our appointment for 4/23 would be rescheduled for 4/30 BECAUSE THEY HAD NOT RECEIVED THE PART!!

We attempted to have our washing machine repaired. Our original appointment had to be rescheduled twice due to delays in the receipt of parts. On our appointment day, the technicians were a no-show, and after using the telephone-added AI bot to successfully reschedule, we received a notice that the purported available time was not feasible, and to reschedule yet again. All told, we have been without a washer for 3 weeks. It is impossible to reach a live human being (excepting Consumer Affairs). This business model is not sustainable, and I would discourage anyone from using this service. We have learned our lesson and will not purchase any product which utilizes Sears Home Service as a third-party vendor.

I made an appointment about my dryer door. It would not close. I contacted Sears home service through Facebook marketplace. They sent me a reminder and I did not confirm I canceled. The morning of the canceled service, the repairman called and said he was 10 min away. I told him ok. He came. Told me I needed a new dryer then charged me $129. He did not fix a thing and was there for 10-13 min. Beware of using this service. It’s a scam. I scammed out of $129. I tried to call for my refund but they tried to charge me $5 to talk to a technician about it. To charge me to get my refund is another scam. So yeah, DO NOT CALL THESE PEOPLE, if your appliances need repair.

I moved from Cinch to Sears because cinch could never find a technician in a reasonable time. Went with sears because the techs are sears employees. And my experience getting a tech to come was much better. But their back end systems and web portal suck. Limited options to talk about your claim; the chat bot only has five categories with canned responses. On my most recent claim it took three calls to get a proper diagnosis. I ended up paying the diag fee twice because their system had no record of the first call. On the third call the tech ordered the required part. Part arrived quickly, but was not the correct part. I knew it when it arrived I can tell the difference between a belt and a pump. This was five days before the scheduled install of the pump so I tried to alert them that the wrong part arrived. Used their portal, thier sms system and the chat bot. There was no way to talk to a human and get this corrected.

I had an appointment today, originally it stated from 8:00 am until 5:00 pm. Then I got a notice yesterday that the window of time for my repair was 12 noon to 2:00 pm. I this morning got a text that the technician would be here at 11:45 am. I am still waiting! It is impossible to reach any human being in this setup, and even when I try to communicate through AI, I am only given choices, none of which is the choice that would work for me! I am so frustrated, because my appointment still says between 11:45 and 12:50 today! At this point, where do I cancel my Sears Home Warranty?

My refrigerator broke down. Sears sent a technician. He comes in and says I had a clogged drain. Easy fix, come home that night, everything was frozen again. I scheduled another visit, same thing says it’s the drain, ok all fixed, get home tonight, my refrigerator is 80 degrees and everything had to go in the garbage. Then I try to get a live person to file a complaint and that is impossible so now I put a credit card dispute and I’ll find a qualified service to fix my refrigerator.

If I could put a negative I would. I was scheduled to have a technician visit in April 20th 8 am to 5 to service my furnace. I received a text message saying that the tech would be here between 12pm-2pm. Around 3 pm, I checked the status it showed a later time. That later time never came. I literally sat in my house for hours waiting for no one to show up. Now it is Tuesday morning 8 am I see a text about rescheduling with the best appointment 2 days out. Meanwhile, my house is 59 degrees. I called to inquire and never was able to speak to a live agent; only chat was available. This company not only didn't value my time, they didn't value my situation being as though my house is cold. This is not a good first impression.

Worst service. Cannot talk to a person. Waited for the technician. Got rescheduled without notice and last minute. Sometimes they don't show up. Tech finally arrived and did not fix anything and took my deductible and parts ordered. Sears Home Warranty and Cinch run a coordinated scam. I wish I knew this prior.

Sears sucks! Have home warranty. They can't fix anything.

If I could give them no stars I would. Worst warranty company! I have been trying to get my AC unit fixed since September 2025 either defective parts or the wrong parts and countless times taking off work. Just to get the run around when you speak to someone. Very disappointing.

This is the worst company ever. Run away from them fast. The technician was over four hours late the first time he came to my house, and he was very rude. The second time, I took off work and waited all day just to get a message at 2:00 asking me to reschedule and wait another week. There is no way to contact an actual person, either by chat or phone call.

STAY AWAY FROM THIS COMPANY - Waiting over 4 weeks for a service appointment, and then expected to be on standby from 8:00 - 5:00 pm. It would be easier to just go an buy a new unit. Unsympathetic, unable to escalate, unable to talk with supervisor. Agent repeatedly says we understand, we understand.... NO THEY DON'T. Signing up ---- BIG MISTAKE.

They are horrible. I had multiple appointments where no one from Cinque comes to complete the repair. It is cancelled by virtual AI same day. The call center is routed to a foreign country after multiple AI steps on phone calls. The agents on the phone lied and set up virtual calls vs actual technicians coming to the home. The phone operators hang up on you after multiple attempts. The supervisors refuse to sublet work order after multiple no shows. The job would not be complete in one job. They do a virtual calls, a diagnostic technician, ordered parts to be shipped to your home, and then another appointment to install.. if they show up. Good luck. I would not use them.

The absolute worst company to deal with in my lifetime thus far. It’s been nearly a month with no oven. Constantly repairing the same parts and claiming it should work and never getting to the replacement option. No live agents and when you do get one they all claim to be the highest escalation and no one else to speak to. We will be cancelling this service.

This is the worst service center we have yet to deal with. They have switched to a non-human service, and despite the problem, you cannot speak with anyone other than a computer bot. Last week, our freezer went out, we called and they sent somebody who ordered the parts necessary for the repair. The person showed up on Friday, did the repair and by Sunday, the freezer was no longer working at all. We scheduled another appointment for Monday. The technician came out, told us that the first repair person did the repair correctly, but managed to poke numerous holes in our unit. Consequently, we lost all the food in our freezer. Two hours after the second repairman left, the freezer started leaking water on to the floor and we have been unable to book a 3rd repair as the computer, bot now cannot find any evidence that we have a contract. Avoid this repair service at all costs. They are terrible.

The worst warranty company I've ever worked with. Wish there was an option for a negative star! We seriously REGRET ever buying from Sears!! Been trying to get service for four appliances since August 2025 - so eight months. Calls and emails with empty promises for follow up/follow through. Always saying they are escalating the issue and would hear back within 5-7 business days - NOPE! Opened maintenance claims that were constantly closed. Was asked to call local repair folks since I live on an island. No one will service. So dealing with a broken microwave and wash machine.

Very fast to come and collect the money for my washing machine repair. The part even came within a day or so. I was very very impressed. My service appointment was made for April 7, 2026 and halfway through my wait they cancelled the appointment. I then rescheduled for the 8th. I waited all day, watching my appointment time continually pushed later in the day. It is now 6:15 on the 8th, and no one has shown up or called or texted - Although the appointment is still not cancelled and they claim to be 1 stop away. My Dad is in the hospital and I have lost a day of keeping him company because of this. Not only am I going to cancel the near $800 cost of this repair with Citibank, I am going to report you to the BBB and ConsumerAffairs.

Sears (aka Cinch) Home Services came out to check my water heater working properly. The technician had no tools other than a cell phone. He looked at it, held the hot water outlet which was warm, and then checked the temperature setting while I was looking for a screw driver to remove the top cover plate. I said top plate because the water heater has two heating elements and one can work while the other does not. I asked if he checked the lower heating element and he told me that there was only one in this unit. The unit is 8 years old and I have physically watched the last repair plumber check both and replaced them because it was not working and they usually fail at about the same time so he replaced both.

Waited a week for HVAC tech appointment between 8 and 5. On the day of said he would arrive at 1 then 2 then 4 then 630. At 5 I received a message that the tech arrived but no one was home. I’ve literally been sitting by my front window/door all day. NO ONE arrived. I had to take the day off and now looks like I’ll have to wait even longer for relief. Of course I couldn’t speak to a human when I called. Worst customer service ever. Do not use this company.

I made an appointment to have my GE Washer repaired. Sears made the appointment and sent me numerous emails asking me to confirm the appointment. I confirmed the appointment every time. I then received an email saying the technician would arrive between 8am and 10am. We waited all day, and finally at 4:00pm I received an email that they were not coming and asked me to reschedule. What a joke. I will never use Sears again. Very poor customer service.

Choice Warranty sent them to repair an AC not working in a rental that the occupant is 94 years old and the weather reports stated record heat wave, worse in the country, March 101 degrees. They diagnosed problem as the motherboard, had to wait for part, 2 more days beyond the 4 already waiting for them to come. They installed motherboard and REFUSED to test Freon levels. Isn't it the 1st or 2nd thing you test when an AC is down? They said make another appointment, as if we can add to renters' misery another 5 days. Their repair did not help, even till night fall, we got an independent company to come out on Sunday. 2.5# low on Freon. Shame on the way they do business. Of course, cannot get to a human on their system either.

I have had really good experiences with Sears services.

I purchased an LG washer and dryer from Sears about 10 years ago and have maintained a Maintenance Protection Agreement on both appliances since the day I bought them. I also schedule the recommended annual preventive maintenance every year to keep the machines in good working condition. In February of this year, I began noticing water occasionally appearing in the washer even when it wasn’t running, though the machine was otherwise operable. I called for service on February 22 and was given an appointment for March 6, 2026. That appointment was rescheduled twice without any notification — I only discovered the changes when I called the repair number to check the status.

We came home from the holidays to find a refrigerator and freezer full of spoiled food. After our first contact, it took months to get all of the parts and get a technician scheduled. While it seemed that the technician knew what he was doing, the repair didn't last. Our refrigerator and freezer units failed again within days ruining hundreds of dollars worth of food yet again. We tried to schedule another visit and it was cancelled saying that our address was incorrect. The AI is a joke. We are going to try one more time and then contact a lawyer.

Like others; the AI chatbot gives out wrong information, there's no way to contact a live person, I was confirmed for an appointment where the tech didn't show up. The bot then told me, no I'm confused, the appointment is in two days - so I sent a copy of the screen where it confirmed the appointment for today. I didn't have a choice in repair under LG's warranty. DON'T USE SEARS HOME SERVICES.

Never spoke to a human (of course). Received a text on Friday saying they would arrive Sunday anywhere between 7 AM and 6 PM. Yes, you read that right. An 11 hour window. Received a text late Sunday morning saying they would arrive at 4:15pm. At 4:07, EIGHT minutes before arrival time, I received a text saying per MY request the appointment has been rescheduled for Wednesday with a window again of 11 hour time span. SERIOUSLY. Of course there’s no phone number to speak to anyone. I’m not even gonna bother to cancel. Just let them show up (if they do) and tell them “you’re 4 days late. Buh-bye!” The level of unprofessionalism is astounding, and I would not trust them to touch any of my appliances.

Would give zero stars if I could. DO NOT USE THIS. The entire communication process was filled with lies. "We will update you with a time frame on the day of your scheduled service." FALSE: I had to update a website that CHANGED my time frame constantly throughout the day. The online chat provided different arrival times than the webpage did. "We will send you a notice if your technician is delayed." FALSE: we had ZERO communication about ETA and any changes. "You are the next stop on your technician's route." FALSE: we never had a technician show up, even though I stayed at home ALL DAY to be able to accommodate a service technician.

I purchased a dishwasher at Best Buy and had to use Sears Home Services because that is what my warranty required. The tech came the first time, made an assessment and ordered the part to be installed. The part arrived and tech was scheduled to come and install it. The window they give us 8am - 5pm, so essentially your entire workday waiting. Tech texts about 2:30 p and says they are running behind and should be there about 3:30p. Never shows up! I text multiple times, no reply. Then I get a text from Sears saying they have completed service and submit my review. Huh? So I call my warrnaty people (Assurant) and tell them what happened, and I get rescheduled for another appointment. Guess what - never heard from anyone and no showed again. This is now 2 days off work. If you can avoid them, you should.

Sears new AI system is the wrong direction to solve customer issues. Scheduled and Paid for our diagnostic service on our Gas Dryer. Tech only order the belt but not the wheels. Different tech came to install and immediately noticed the wheels were broken and the groove in the drum. He told us he would install the belt today and be back once the other parts the 1st tech missed were shipped. We called several times but Sears Home Services had an AI only system. We finally had to schedule a tech for a new visit and they want to charge us to diagnose and repair again. The tech also left the felt outside in his rush to put it back. We learned recently that he left Sears and did not order the parts.

They were once again no show. They were a no show twice in a row. They don’t show up. They were no shows. They begged me for another appointment and then they were no shows again. They were no show two times.

I purchased a new washer and dryer from Sears and also purchased a Sears extended warranty plan, I received information about the plan from the salesman that if I needed more than three service calls in one year the appliance would be replaced. I immediately had issues with the dryer after delivery. It would not start and in five months. I had eight service calls and Sears would not replace my dryer, I had a Sears store near me so I went to the salesman and he had it replaced but then the store went out of business, then my washer quit and I had the same problem with Sears warranty, each person I spoke to gave me a different excuse as to why they would not replace it or fix it.

Impossible to contact this company. My warranty company assigned my microwave repair to them. They emailed me every day for 5 days to remind me of my appointment & never showed up or contacted me. No response to phone, text or emails. To anyone who uses them, GOOD LUCK!

This company is a joke, rather a SCAM. My appts were scheduled by GE because they are supposed to be certified by GE and my fridge is under warranty. First appointment scheduled, they NO SHOWED. Appt detail said they came, but customer was not home. I was definitely home waiting, change my whole schedule to be there! GE rescheduled with A&E which come to find out is Sears Home Services according to the confirmation text I got from them confirming the 2nd appt. This time the appt details said the tech had arrived, which they did NOT. Then I got a text asking me to rate the technician and I got an invoice texted to me. What a joke! How is this company in business and WHY is GE using them!?!? Oh and don't try to call or message. Everything is AI. You won't get anywhere.

Just prior to a long weekend out of town my dryer stopped heating. Sears Home Services were able to come out quickly after my return home. It was simple and easy to schedule an appt online. The day of the appt, the tech was late, past the service window. This was only an inconvenience of leaving work early when it wasn't needed. Tech was great. Was able to diagnose the issue and provide a clear explanation. Was able to offer a repair 3 days later. Thrilled with a quick turn around, I opted for the repair and paid all costs at that time. The day before the repair, I get an automated email that it's been rescheduled for 6 days later. I'm annoyed, I need to do laundry and have consistency in my work schedule, but also understand that it was a fast turnaround, so maybe the part wasn't in yet. The day before the 2nd scheduled repair, I get another automated email rescheduling another 6 days out. I'm now frustrated.

Horrible experience! Mid-March and still waiting on a part…. Since January 8th! My poor 91 yr old dad had to navigate his way through the online only AI assisted repair of his fridge for $1477! I had no idea it was broken and he was living on pb sandwiches. They missed two appointments. One because a part wasn’t in. Another because they ran out of time. The repairmen work their way toward you sometimes from very far away as independent contractors.

I had the worst experience of service with my refrigerator, the technician was rude, order a part and then charge me $500.73. He never came back to put the part in, and there's no communication, is hard to believe I had Sears has a great company but now I have change my mind, this is the worst company with no customer service. Seems like they do not appreciate their customers. I had to call another company to fix my fridge, I paid $250. Sears had me order a part that was not even needed. I called but there's only machines answering so I was never able to speak to a representative. I don't recommend this company for your repairs need. My rating will be zero.

I used to love this warranty. It worked well! You scheduled an appointment, they showed up, fixed the problem. 2 years ago they even replaced our refrigerator because they couldn't find parts for it. Back then I would have given it a 4 star, 1 down because the AC maintenance thing was lacking a bit. But now it's absolutely terrible. We've made multiple appointments with no show. That's 20 hours of wasted life! Now I give them 1 because there is no zero!

This service is a complete rip off and they don’t honor repairs. The annual price is outrageous and they claim to have all of these benefits, but fail to mention there’s a deductible for EVERY repair call and the “free” HVAC tune-ups are only available for a limited time each year. Their repair windows also change from when you schedule to when they send confirmation.

Was referred to this company by Frigidare to repair my stove that is under warranty, they cancelled the first appointment last minute, lied and said we weren't home the second appt. And today they lied again and said they tried calling me but I didn't answer, there is no possible way to reach a human, chat is AI and you can't write your own message. You have to choose a subject and then get a bs response. Do not do business with this company.

We have a Sears Home Warranty policy and put in a request several weeks ago for a repair on our refrigerator. 3 times, after waiting at home 8am-5pm, I received a text saying they needed to reschedule. The repair person eventually showed up stating a lack of technicians caused the delay. The repair tech did not have the parts and so we had to schedule another day/time. A different tech came to the house and completed the repair. The technician caused damage to our refrigerator, dents and scratches to the front door of the fridge. He acknowledged the damage and put it in his notes. He indicated he had no choice because the "tool" he used caused the damage. I attempted to reach out to Sears and can only speak to an AI assistant. So totally frustrated! Our fridge is damaged. So mad!!!

Washer stopped. Have had Sears Warranty for over 30 years, scheduled an appointment, they canceled, rescheduled, now 2 weeks after sitting here all day canceled again. Now have to wait for another 2 weeks. They won't let you talk to a person. Have tried every phone number I could find. Have put up with it, messed up for over a year, paying for warranty and tech did nothing but tell me I can't wash heavy towels or blankets in my large front load Washer. I guess I need to find if there is a warranty company that cares about their customers, if one exists. Refuse to let you talk to a person, even where ai tells you to say live person, it tells you no. Don't even send you your receipt showing warranty.

Sears Home Services is a rip‑off. They took $139 for a “diagnosis” and then quoted a repair that cost more than buying a new appliance outright. That’s not service—that’s taking advantage of customers. I will NEVER use them again and strongly advise others to stay away.

Beware in AI service. Can never speak to a live agent to make a claim. I had 2 service appointments and they never showed up. They refunded my deposit for my deductible and never resolved the issue. Been waiting for 5 days for the escalation team to call me. Still no response. When I use the chat it’s AI again and it couldn’t find my account. Don’t waste your money.

Stay very far away from Sears Home Warranty repair service. If you have a Sears Home Warranty contract, CANCEL it now. Ten years ago it was OK, but now it is a joke. I called to schedule service on my dishwasher. I say "called" with a very strong qualification. In four weeks of dealing with Sears Home Warranty, I have NEVER been able to "speak" with a "live" person on the phone. A technician finally arrived a week later after my "call".. He arrived form a city 35 miles from my home, examined the dishwasher that had a problem, said he was ordering parts, and parts took another 10 days to get to my home. The service person was scheduled back yet another week later, and I have not seen him yet.

Sears Home Services broke me. I’m not being dramatic — they literally made me cry. We needed a basic dryer repair through our home warranty. Instead, Sears turned it into a month-long nightmare while I’ve been caring for a three-month-old baby and trying to keep up with laundry for a blue-collar husband coming home in filthy work clothes — with NO dryer. That includes dealing with constant baby blowouts, washing clothes, towels, and blankets around the clock, and then being forced to put my infant in crusty, air-dried clothes because Sears couldn’t get their act together. I contacted Sears at least two to three times every single week — sometimes more — desperately trying to move this along. They shipped parts to the wrong address, even though I updated the address before shipping. One agent confirmed it was fixed. The next agent said they can’t update addresses and told me to contact Speed Queen.

Sears master protection agreements are a scam. They are no longer Sears. I contacted them several times and they send the customers to talk with an AI. It doesn’t give you options to talk to customer service or provide any solutions. I contacted Federal Warranty Service Corporation, the Obligor. And I told them my experience and they hung up the phone. I have a fridge that no longer works, and I cannot get a replacement or a reimbursement. It is extremely frustrating.

SEARS ARE THE WORST CRIMINALS. Four attempts to fix our refrigerator and it still doesn't work. We've lost hundreds of $$$$ in spoiled food. The service technicians are always nice, they just seem to have no idea how to fix an appliance. UPDATE - SEARS AND THE HOME REPAIR SERVICES ARE SCAMMERS - We have paid hundreds and hundreds for the warranty over the years and it is now 3 FREAKING MONTHS and still NOT fixed.

I Just canceled my contract. The absolute worst company to deal with!!! They just give you a runaround and it is exactly the same every time! I would say no stars!!

No live customer service! Everything is AI and it cannot problem solve why my warranty repair appointment has been cancelled three times already! Going on 1 month waiting for repair rep to check out washer! Horrible service.

Repair technician that came out was helpful. That's as far as you get with anything good with this company. Repair parts were ordered.....back ordered.....backordered.... 2 rescheduled appointments waiting. Finally after many Google searches I found a customer service representative that was live. 2 days of searching and finally a number that worked. They said if the parts were not found by 30 days they would replace the dishwasher. 2 days later they miraculously found the parts (of course that was exactly 30 days). So here I am waiting for the technician to come for my scheduled appt. No updates are arriving via text so I call. No technician is scheduled because they didn't know the parts arrived. So now I'm rescheduled for a 3rd time. Livid is an understatement. DO NOT bother doing business with this company. They are absolutely horrible.

There customer service is terrible. It is impossible to get a live person. They claim my parts were delivered but they were not. I can't talk to anyone to find my parts or ship new ones. They keep rescheduling my service. I highly recommend against Sears Home Warranty.

Different information about the same concern with my Whirlpool appliance replacement. Cinch service agents contracted by Sears has given us conflicting wrong information about Whirlpool 's services offered Agents not polite. They hung up on me when I informed them I had spoke with Whirlpool and found their information to be wrong. They kept repeating the script.

I will never used them, $129 just for turning on our washer and said $600 for the repair which I already google the reason. He just don't wanna fix my washer. Will not recommend this service.

Horrible. The repair guy was very nice but the guy that come out for the diagnostic didn't order enough parts. Only ordered 1 hydraulic and I need 4 so 3 short. Unable to talk to anyone since it's all AI and no place to send an email. Never again. I can see why Sears went down fast.

Horrible company. Deserves zero stars but that isn't an option on this site. Sears Home Services is all AI with absolutely no way to reach a live person. I had an appointment date and time changed without checking with me first. I needed a dryer repair under a LG appliance warranty. Sears Home Services was the only company LG uses in my area. I waited 4 weeks for the first available appointment. The technician was a no-show. I then was rescheduled for out another 4 weeks and got a call that the truck had broken down and there wasn't anyone else to send. I then waited 3 more weeks before someone finally came. Worst experience I've ever had.

They came once to diagnose the problem with my GE Profile wall oven. He ordered the part and scheduled a repair date. After waiting all day, he never showed up. No calls and an automated system where you can't speak to a real person. No idea when my oven will be repaired, no one to call!

I scheduled a diagnostic to look at my washer for 140.00 dollars it was leaking. Tech came out, said it was a loose drain, tightened it and left. I started washer that night to wake up with water everywhere onto my carpet. I can't reach a live person, washer NOT fixed or diagnosed I'm out 140.00. DO NOT USE THIS COMPANY

We have always had Sears Home warranty and never had an issue until The warranty company was sold to a company by the name of Cinch. It's been almost 5 months now since the original appointment to fix the washer and we still keep getting the runaround, the washer is not fixed and we cannot get any communication from the warranty company. The repair company that has come out and is trying to get authorization from cinch to order the additional part to fix the washer is also not getting any communication from cinch to approve the new part and continue the repair. Cinch home warranty is the worst and it's definitely not worth the money and they do not standby the products nor the repairs.

Our experience with Sears Home Services was excellent. Our technician was very helpful and knowledgeable. Fixed our fridge and kept his word about when he would be coming. Very satisfied.

I thought I could trust “Sears,” but this isn’t really Sears. It should have been a red flag right away that the website says not secure. They do not have any customer service. If you call, there is no way to get a person, just an AI agent Samantha, that keeps getting error messages and can’t do anything. Ultimately, they charged me $600, didn’t fix my appliance, and have no way to complain.

On 10/22/25 I files a claim on my range. The repairman came and finalizedon the 3rd. visit that the rane could not be repaired. I am frustrated because this claim has been going forward since 10/22/25 and to no avail have I been satisfied. The repairman declared the range was not repairable and it was approved to receive a new one. I have call customer service, Sears warranty several times and any other numbers that I cannot talk to a live person and when I finally talk to someone at the warranty company and they do a follow up from Whirlpool the provider, the range has been approved but keep giving me a delivery date and never deliver. Each time I called from Dec until today's date 1/28 they keep giving mean epected date of delivery but tell me they will send me an update when the appliance is available but I don't hear anything from anyone until I keep calling and calling and I keep getting the same redirect.

I am having a horrible experience getting my dishwasher repaired. This is my third attempt. One appointment was canceled on the day of the appointment. Each appointment I have to take time off, since the appointment window is from 8 am to 5 pm. In addition, I have paid $200.0,0 and my dishwasher is still not repaired. I have many doctor obligations, which include chemotherapy. This is frustrating and unfair since I have invested monthly payments for many years maintaining this service.

No human customer service. No showed on day to perform repairs. I would not recommend them to anyone . You should also avoid American home shield. They aren't helpful either.

Third time I am being rescheduled for a home repair. The first time, the tech. said he could not find the problem and for me to Video the noise. The second time my window was 8am to 5pm. The tech. completed the repair without even showing up. The third time the same tech. Also completed the repair without even showing up. SO DISAPPOINTED IN SEARS.

Not capable or willing to resolve urgent needs for service responses! No refunds for deductibles once you schedule service request! Even though no technicians came for diagnosis! In my case they rendered their diagnosis based my descriptions and did not come to the site due parts unavailability! Called local plumber. Was installed and replaced all necessary parts in 3 hours! Unless situation can wait 3-4 days time they are totally useless!

DO NOT USE: The scam is look at Samsung Electric Oven. NQ70M7770DG/AA-00. Error code; C-A2. Tech looks up issue. Says part for control panel is not available. He has NO further help and demands payment for his analysis of issue and leaves. I says, While the control panel assembly (DE94-04050A) interacts with this system, it is often not the part that has actually failed. Youtube shows problem with this oven. It may be a burnt wire. Tech did not even pull out oven from wall to look at known burnt wiring problem.

Sears’ AI scheduling system is a disaster. Multiple missed appointments, cancellations without warning, and no way to contact a real live person for information. The AI system texts you on multiple numbers, often with conflicting information, and sometimes gaslights you by saying it has rescheduled things “per your request” when you never initiated a reschedule request. I have been trying to get my ice maker fixed for 3+ weeks now. The actual technicians/workers are nice but the corporate computer system is bad beyond belief. Do not use Sears ever. Save yourself the wasted time.

I originally had my washer repaired on 12/15/2025, the washer cycle wasn't drain & spinning the clothes. The springs were replaced with a bill of $450.00. I continued to have the same problem and contacted Sears Home Services to schedule appointment and received text message that appointment had to be rescheduled, since a part was ordered and would not be available on original date scheduled. As of today, still waiting for technician to come to my home, the appointment has been rescheduled for the 4th time with this crazy window of 8am - 5pm. I am very annoyed at this time, I requested the first appointment of the day. I would strongly recommend not using Sears Home Services, it is very difficult to talk with a live agent, for the most part their customer service is AI and doesn't meet any standards of great customer service

A BIG FAT TRIPLE ZERO! First of all you can't contact ANYONE from Sears, Emilio ordered a part, didn't match & Alex say stove knobs were over used. Stove still not fixed. No wonder they went out of business.

By far the worst customer service we have EVER experienced! First tech denied the problem, then misdiagnosed the problem, ordered wrong parts and refused to complete repair even though parts were available. It took over 2 months to finally complete what should have been a simple repair. MULTIPLE “no shows” and cancellations. We probably talked to the remote call center 15 times - always very polite and promising, but promises no results. WORST PART - we repeatedly asked to speak with a local manager to escalate AND YOU CANNOT TALK TO A LIVE PERSON! Apparently it’s all AI now.

I am sorry to write, this, but am very dissatisfied with this company. The technicians try, but the replacement process was not honored in my case. I had a stove that they couldn't find parts for. It should have been replaced, but their replacement team never replied to my case despite repeated calls. Furthermore - with their automated system - it's impossible to reach this team directly. The agents entering or reviewing the case always give the promise of getting an email in 3-4 days, and I NEVER got an email. A month and a half later, the policy expired, and they say tough luck - unless you have an active policy - they won't investigate, escalate, reply or try. I've paid ~10 years for this insurance but will look elsewhere, and would advise others to beware.

Worst customer service ever, just AI service, no live person, they canceled service 5 times and you have no one to talk to. Don’t buy appliances from Lowe's to sell you this appliance warranty because you end up dealing with Sears Home Services and there is not a worst company than this one.

If I could give them zero stars, I would! Save your time! GE was sending them to us for a washer warranty claim. Today was our third appointment they cancelled and didn’t show. They give you an 8-5 service window, who has time to be stood up 3 times? Not to mention the washer isn’t fixed.

On December 30, 2025 I had a Sears tech to come in because my dishwasher was not working so when he arrive I showed him where I thought this water was coming from the dishwasher. Maybe this was one of the problems. He looked at the dishwasher. He mentioned, "You should call a plumber because I can’t find the problem with the dishwasher." I called the plumber out-of-pocket I paid to make sure there was no pipes leaking. He said my problem was the dishwasher was leaking. I report this to Sears’s maintenance. They decided that was a problem that they had to order this part. I haven’t heard from them since. I have call so many telephone numbers, none of them was of any help. In the meantime, not only that dishwasher cause problems, it ruined my hardwood floor.

No-Shows & Scheduling: Technicians frequently miss scheduled appointments (often within large 8-5 windows) without calling, requiring multiple rescheduled dates that stretch for weeks.

I wish I could give them negative stars. They are the absolute worst. Save yourself the time and headache and go with anyone else if you can. I made an appointment, and they made me reschedule late in the afternoon same day. They were supposed to show up. Then after I reschedule, they tell me they are going to arrive at 7 pm, so 2 hours after the time window they gave me.

Sears Home appliance repair contract does repairs only. It states if parts a re no longer available, they will replace appliance. My Dishwasher was inspected on December 3, 2025 and again on Dec. 9 and both times the tech determined the parts needed for repair were no longer available and closed out the repair orders. I have been in contact with their service people since Dec. 20 to find when I will here about replacement. They continuously tell me the order to replacement department has been "escalated" to management several times and same result. "wait another 3 to 5 days". It is now 39 days since first tech was here and nothing but same promise. Wait, wait, wait. will definitely not continue plan after this fix (if I ever get it).

If I could rate a ZERO I would! No customer service at all! All AI bullshit! Technician came out, ordered the part. Made an appointment to install that he didn't show up for. Charged $667. Promised a email receipt and didn't! AI says that the order is complete! Absolutely terrible!

A Sears repair person came to our home a week ago and determined that we needed an ignition switch for our oven. He ordered the part and set up a follow up appointment for the following week. He set up for between 8 and noon. Well, no one showed up until after 4 and he didn’t have the part because he had no idea what the issue was. He did tell us that we would not be charged until the work was complete. Well we checked with our bank and we were charged last week. We will NEVER do business again with Sears!!!

My experience of this service was very negative. The price of parts and labor was highly inflated making the repairs not worth the cost. The high cost was then used as an incentive to buy a home warranty policy which was a dirty bait and switch. I held my nose and paid the obligatory $129 fee-what a waste of money and time!!!

Would give 0 stars if I could. Tech didn't show up twice with an 8-5 window. I wasn't notified until after 5 either time. The second time they just sent message saying I requested reschedule. No. I did not. Terrible service. Also tried to sell me a $750 a year plan to cover other appliances if they break. No thanks. I can buy a new one for that price.

Sears Home service is the worst. Promise of they will be at my house seven times. No show. They owe me for a new refrigerator and they don't want to pay. I am going to the news and anywhere. Someone will listen. I am paying every month for service I cannot get. Please do not use this company. You will get rip off.

Do not do business with Sears Home Services!!! Tech came out. Said ice maker was fixed and charged $139 service call. It wasn’t. I Rescheduled for next day. Then they canceled call at 7pm and rescheduled for next day. No show!. I have wasted a day and a half waiting on Sears. You can not talk to a real person. I have not been able to get service call refunded. Stay away!!

I made an appointment for washer repair. Person came, told me that the pump wasn't working so he asked for $478 for the future repair. He never showed up. Sears got ahold of me after I left a negative review. Their attempt at fixing the problem was to send me the part. At this point I don't even trust the diagnosis. I wish I had looked at the reviews first. Machine is still not working but I'm going to call around. I also disputed the money they took with my bank. Wish me luck.

The home warranty is a fraud. They rescheduled my service 2 times and still didn't show up. This warranty service is a scam. Do not purchase a warranty from them. They'll take your money but won't provide the service when needed.

We purchased a home warranty and had an issue with our oven. The warranty company offered the services of Sears Home Repair. Our initial appointment, from 8 am to 5 pm, the technician did not arrive. They had the courtesy to ‘make it up to us’ by scheduling another appointment a week later. Wow!! How generous. The technician showed up this time to determine the issue and ordered a part. He scheduled a third appointment YESTERDAY and failed to show up. His assistant from another location stopped by to say the technician would make it today and would ‘reschedule’. Umm, that’s not rescheduling that’s failing to show up!! Isn’t it great how you sit and wait ALL day only to not have them do scheduled work. Sears - you SUCK!!

I have read so many reviews that align with our experience with this company. If one star was an option I would select it! We simply had a suds code occasionally on our almost brand new whirlpool washer and reached out to Sears Home Improvement unfortunately to speak to Samantha their AI assistant. We got an 8 hour window for our diagnostic appointment and received a quote of 139 for that service. Upon arrival our service technician Scott diagnosed the issue with confidence and gave an updated estimate while confirming multiple times a total quote of 410 including the full diagnostic fee being applied to that leaving a remaining 270 and some change for the service when the part that conveniently had to be ordered came in.

Total scam! I pay $57 for zero service. They came out once for maintenance but I had to pay an extra $100 and they charged me twice. When I finally did need service they said they did not have techs to complete the work and that that would reimburse me a whopping $100. What do I have insurance for if it doesn’t cover repairs? To make matters worse, they never even sent the $100 reimbursement. Stay far away from these crooks!

Boiler broken 12-17-25, was told an email in 24-48 hours for a company to be assigned. Never received the email. Called Friday was told 5-7 business days for a third party company to come out to repair. I stated NO and was given a company that night, I have an 89 yr old mother living in this hone and we live NJ. IT'S FREEZING!!!! I was given a company that evening. They came out the next day 1030am. They stated the boiler can't be fixed. The company submitted their findings the same evening. Called to find out about the replacement. Was told 5-7 business days for look at the info submitted. Complained about the time frame and got a claim number for the replacement boiler. I was told I had to wait until I get this claim number.

When I called to schedule a washer repair, the young lady on the phone was helpful and courteous. We scheduled for the next day being a Saturday, 12/20/25, 7:00 a.m. - 6:00 a.m. I was assured that I would receive updates and a shorter window on the day of the repair. I set my alarm to be sure I was up and ready for 7:00 a.m. Shortly after 7:00 a.m. I received my first update stating that Richard had two stops ahead of me and should be there for around 9:30 a.m. 9:30 came and went and when I checked the status of my repair online there were no updates available.

Sears Home Services is unreliable. I had a scheduled repair appointment last week, waited all day and the technician never showed up. The same happened when rescheduled for this week. They even sent me texts that my technician was on the way. When you call, it’s all AI and no responsible person. It’s a hoax and too bad, because I bought my washer from Sears.

Think twice before signing up for Sears Home Services as it is not Sears anymore. Only a AI machine to converse with and it's an 3rd grade idiot. Had a dishwasher appointment this coming next week but found out I had to pay over a hundred dollars for the visit and I already paid over $450.00 over the years to keep the policy active for 10 years. Anyway I can purchase a new GE dishwasher for $466. So why fix a 10 year old dishwasher? It's not a Sears company anymore as TRANSFORMCO bought it out and they appear to be out to gather the most money possible. It is even difficult to cancel the policy.. When Sears owned it was a wonderful experience! These new owners don't seem to uphold the Sears ethic.

They are horrible in every way and you can’t speak to a human to resolve problems. A total waste of my time. I waited 8 hours for tech, no communication whatsoever. When they finally showed up 6 days later they took my money and fixed nothing. Total ripoff.

Terrible service. Waiting since October 10th for the repair of a washer under the service contract. The parts are nowhere to be found. Week after week they cancel and reschedule the appointment. Now, they claim that we have to wait until the end of January because they do not find all the parts, even though under the contract they are supposed to replace the washer or give us a washer's value in cash so we can purchase another one. In the meantime, no washer, for over 2 months. UNACCEPTABLE, will not purchase anything from SEARS again!!!!

Didn’t show up for my appointment. Kept me waiting all day, kept changing the Hours they would arrive, finally just never showed up. You can’t talk to anyone, Just get recordings. I would never call them again.

It is almost a month and I have not received a part nor service. Just rescheduled appointments. I have had this home protection agreement with Sears for years, and this is by far the worst customer service I have experienced from them. The lack of communication. AI customer service is so annoying, it only reads what you can look at through the website-no pertinent information this is my last rodeo with this nonsense. I’m better off buying a whole new washer and dryer with another company.

Knoxville TN Sears home repair is a total joke/scam. AI is your only way to communicate and they leave you totally stranded with no regard for your time whatsoever. All it would take is a 5 minute call from the tech to reschedule, but no he (Kaylin) continuously moves the arrive time back later and later. I waited 7 hrs for the tech to show. Absolutely pathetic customer service. Stay away from these losers at all cost.

Terrible. Avoid at all cost. They take your money! And push your appointment back with no proper communication! Very very terrible service from! I wouldn’t recommend them to anyone! If you have a warranty and they pick it up, refuse the service. You will be highly disappointed!!

Our Thor cooktop - purchased at Lowe's March 2025 - had a few 'teething problems' from the word go, such as the unit not powering on after several attempts for a few minutes, and the largest burner simply not turning on a few times. May that zone stopped working altogether and the powering-up issue got worse. We had to reset our breakers a few times a week in order to get the unit to work (electrician checked - we definitely had enough power to handle this cooktop). Set up an appointment through their app and when a technician finally came by a few weeks later, he said "Just keep resetting the breakers". I told him that was an unacceptable solution (which it is). He reluctantly ordered a heating element for the non-working zone and said he'd be back in a couple of weeks. Of course it took ages as he was fired and SHS decided one instead of three techs for our region of the country was fine.

Had a scheduled appointment with an arrival 8am-5pm on Weds. I was able to look up arrival thru their website. Showed 4:30. That time came & went with no call & a no show. Rescheduled for 2 more weeks.

I've paying Sears for years home warranty. Refrigerator has been out 2 months. It's the holidays. They can't find anyone to repair. 4 techs have been here. 3rd install compressor wrong. Last tech said, order new parts. They scheduled to be installed each time day of it gets scheduled, no other company wants to work behind their work. Still no working refrigerator. About to go into 3 months. Lenora ** Ridgeville SC

I have been a Sears Home Warranty home protection customer for many, many years with no problems. However this time, this year was the worse! For a washer repair I waited for four months to have a working appliance again meanwhile paying on their plan! I had to do my laundry at the laundromat without any reimbursement for that cost or gas to get there. The technician appointments were three to four weeks out at a time with no consideration for your inconvenience.

Sears Home Services was assigned a washer repair by my father's warranty company, American Home Shield. They came out on 10/31 to diagnose the issue, decided the motor needed to be replaced. On 11/4 they replaced the motor and a switch on the washer door. Two weeks later the washer failed again. They returned on 11/17. The diagnosis was they needed to replace another part. They ordered the part and came for the repair on 11/21. We attempted to use the washer after the repair; when we checked on it 10 minutes into the wash, there was water overflowing out of it. Whatever "repair" the tech made was not done correctly or not fully tested to ensure the washer was functioning properly.

The negative things others have input about Sears Home services, on variou platforms, are all true; e.g., it is not possible to speak with a human, and even their Chatbot is useless, only offering their own 4 or 5 options, with zero 'other' option. I thought they were professional, personable and relaiable. No more. They are a joke, and you will most likely be burned ... In my case, uploaded the Whirlpool cooktop stove model number to the service request online, as a required part of it. When the technician came, the ONLY thing he did was to look at the model no. again (exactly what I had uploaded a week+ earlier), and tell me that parts were no longer available for that model, and that 90% chance that repairing it would require those parts. He then left, billed me the $129, and that was it. They are now the WORST. Period.

We just had a fan replaced in our refrigerator (NOV 2025). The technician was friendly, efficient, diagnosed and repaired our refrigerator. I thought the price was a bit much. A gasket and fan, when priced online for GE genuine parts was $100. We were charged $200. The repair, no more than 2 hours, was $479. The invoice does not itemize the hours worked: just one big sum.

I have a Sears Home Warranty Contract but cannot get the issue resolved with my range and cannot reach a live agent! I was confirmed an appointment with Sears and they did not call or come. Rather I received a call from a subcontractor whose technician did not stay around long enough to witness the issue with my range. He reported that it is heating properly. It does heat properly but stops heating after a certain temperature. This my second call with no results and I want to cancel!

I trusted Sears to provide a warranty related dryer repair. The first gentleman came and was unable to locate parts. He did spend time speaking with AHS and they ordered the parts. I had to again wait for an appointment. The new guy replaced the parts and then said, "Don't use it due to concern for blocked vent." I paid to get that all cleaned. Dryer still takes 2-3 hours for small load. During the second visit, the repair technician did not put the filter back in place properly. I waited for another appointment all day with no show and no calls. There is only an automated AI Samantha that only said no information and no people available and my options was to reschedule.

I have PAID for a Maintenance Agreement with Sears Home Services from the 90’s. The present Agreement expires 2028. This summer my 1996 Hot Water Tank originally purchased from Sears bursted from rusting. I called Sears for service. Sears was unable to send a Technician right away. We endured two weeks without running hot water.

I am very disappointed with Sears Home services. I called Sears to repair my Kenmore washer. I needed a drain motor. My appt. was on Oct.23,2025 and was told the part would be sent to my house in a couple days. Return appt was Nov. 3, 2025. No part received. Appt set for nov.10, 2025 again no part. Now Nov. 17,2025 so far, no part. They charged me $651.38 which had to be paid in full the day of diagnostic. Now no one talks to me. All inquiries are AI and bots. No explanation, no call to inform me of anything. Bots just keep telling me they are sorry I have no washer. I have corrected my e-mail with every bot and AI and they still have it wrong. This has been so frustrating because I trusted the Sears name and will never make that mistake again. They obviously have no means to be able to do the repair, so they just avoid you.

I had the Sears Master Protection on my HVAC. It used to be a very good product. I even had my unit replaced at one time. Now you can’t even get the covered maintenance done. No techs in area. I had to call someone local and didn’t get full service covered. I have no confidence that if a repair would be needed it would be covered. I paid 1500.00 for 3 year plan. Canceled after 2 years got almost 500.00 back. Sears is not part of this company anymore. Just name only. Not reliable horrible customer service and if you are lucky to actually talk to someone still no help. Don’t purchase and if you have cancel as soon as possible.

I wish I could give zero stars. I have been paying the monthly for a few years. The time comes for me to need a repair and the only appointment for my refrigerator is over 3 weeks away. I ended up buying a new one. I should have cancelled then but I held on. Now my dryer is broken. It actually became filled with smoke. I called to schedule an appointment. I had to pay $100 to even make an appointment. When I asked if anything is available soon due to the severity of the situation, the operator told me that she has no idea. I would have to pay $100 for her to request an appointment.

I scheduled a repair for a dryer which had a bad heating element. The part was shipped to me from Amazon. I tried to contact Sears repair to confirm my appointment and was only able to reach an AI representative. This representative told me that they had to reschedule my appointment because the part had not arrived yet when in fact I was holding the part in my hand. In the past their service was excellent but no more. They seem to not know what is going on. I was finally able to get hold of a live person and she told me the same thing that the part had not shipped yet when in fact it had already arrived. Currently their service is horrible and I would not recommend using them. I personally will never use their service again. Please get rid of the terrible AI operator and give a human being a job.

I've had the very worst experience with Sears Repair Service, their Tech came to my home on 11/3/25, he as was the rudest, unprofessional person I've ever had in my home, he seemed to be using his phone (google) to determine what was wrong with my Kenmore Refrigerator, I paid him $119.00 and he never til this day, has given me the itemized report as to what is wrong with my Fridge.

Worse company ever! They keep canceling appointments because they can't make the 11 hour window they give you. How can you say someone will come between 7am and 6pm then send first update at 7.30pm that Mustafa will be there at 8.30pm and 5 min later reschedule the appointment stating "as requested"? I wasted 3 days waiting on them. Let me not start on their unprofessional and rude techs. One finally showed up, did not even touch my dryer, diagnosed it telepathically, ordered rollers, but the issue was a computer. 😑

Tech arrived same day for a broken Lid Latch for my GE washing machine. Tried to charge me $300.00 for a part that was $80.00 on the Genuine GE website. Total cost to fix the washing machine was more than the machine was brand new. Considering you're on the hook the the service call as soon as they show up they try to overcharge. Stay Away!

The repair man came on time for the first visit. He had me pay upfront for the necessary part and said it would take a week. After a month I started calling, but no matter what I did I could only get an AI assistant! I could only cancel my disputing the charge via my credit card company! The part was $172 on Amazon but they charged me $500!!! Stay Away!!!

This review concerns a standalone Sears Home Services repair appointment, not a warranty plan. Sears took full payment for a dryer repair they never completed. They missed two scheduled appointments without any notice or communication, then refused to reschedule promptly. After the second no-show, I called to request an earlier date, but the earliest slot offered was days later. At that point, I requested a refund. Sears required me to return an unused part at my own expense before issuing only a partial refund. Their own website clearly states: “If you proceed with the recommended repair, the diagnostic fee will be waived.” We authorized and paid in full for the repair, but Sears failed to complete it. Despite this, they kept the $129 diagnostic fee and refused to refund it—even after I cited their own policy.

Our GF refrigerator was purchased at Sears. We purchased the extended warranty Sears called at the master plan. It was extremely expensive at the time that we felt that it was best to purchase. The refrigerator went out on October 23. It completely stopped cooling and freezing. We contacted Sears Home Repair. They came out and they tried to collect $129 from us for diagnostic however we refused to pay that fee because it was under warranty that we purchased.

Horrible. Do not use Sears maintenance service for repairs. They send out 3rd party repairmen. I ended up with A&E and can’t help but feel ripped off. He told me no worries. It’s just a fuse and he fixed it without providing me with an estimate (as was the agreement in the service call) and then charged 379.00 for the repair. I tried to follow up with Sears and they only have chat and they provide an email for complaints and the response from email seems to be AI generated as well since my original emails two them had the same response all three times. You cannot speak to a human and the credit card company could not either so I am stuck paying the bill.

Sears is a rip off. They come in your house. Give you a diagnosis and don’t leave your receipt and then tell you you have to wait two days to get a receipt after they take your money and they’re also coming out and fixing appliances that they already know are under warranty or have a lawsuit cause they’re in bed with LG, not trustworthy.

I've been trying to get service and so far it's been nothing but a back and forth game. We've been paying into this for three years and need to use it and it's been impossible. We need our heating serviced and no one has called or shown up.

I have been paying for this service monthly since 2021. When you file a claim, there is a fee (currently $100) in addition to the monthly fees. I have come to realize that parts can be replaced, over and over again, while the issue persists. In my case, my washing machine wo stop working and there will be two error codes that show on the display. The technician would come, order parts and then after a week or two, the parts arrive and another technician would come to install the parts. Unfortunately, the problem persisted causing me to have to go to the laundromat to wash my clothes. When the technician came out again due to the machine still not working and displaying the same codes after four parts were replaced, I was told that more parts needed to be ordered. More waiting and wondering if when these new parts are installed, the washing machine will finally work.

2025 update. Complete Scam. Their website purposely hides links to your warranty, hoping that you schedule for "regular service" out of pocket so that you don't get any benefits from the home warranty you may have paid for multiple years in a row. It was always hard to get any actual service, but was doable if you spoke with multiple call center folks directly to actually get an order synced up and pushed through the system. Now even that garbage "feature" is gone. All client communications are "AI." The "AI" features that they have running the text chat AND the phone center are incapable of even basic support operations.

Had a wall oven whose igniter blew. Called Sears, told them the issue, the model # etc. They show up and say we need to order the part, second visit they install the (counterfeit) part and it blows out the motherboard. Called them back for 3rd trip for them to tell me we need to order more parts. 4th trip they says oops, apparently not all parts were ordered. They order more parts. 5th trip they show up and say...wooops we need two people to install this. 6th trip- they show up and say we can't fix this and give up. ABSOLUTE DISASTER. $200 igniter now turns into a $2000 oven replacement. Someone tell me how to sue these clowns.

Sears Home services is a complete scam. You pay 70.00 dollars a month and a 100 dollar deductible for nothing. They cancel on you repeatedly. The window for repair work is 8:00am to 5pm. They will wait till 4:55 and then cancel.

Absolutely the worst service I have ever experienced. If I could give negative stars I would. Setting up the first appointment went fine and lady that that helped me was friendly and helpful. Then it all went downhill. Tech came out during the time frame request was at the house 5 min. Said he needed to order a part. Okay we ordered the part I PAID IN FULL for service and part. Part did not come in before next appointment time one week later; and I understand that happens. But I had to cancel that appointment and reschedule, lady helping me this time very rude and even though she claimed to make my appointment did not because I received an email that work had been completed. Had to call back, make another appointment request the same time because I work full time and on a very strict schedule; of course no time available for two weeks. Had to take time off so I could get my washer fixed.

Sears Home Protection Service is a terrible company. They do not help you. I have a 2 year old range hood that quit working. I called and started a claim, and they finally got back to me and said that they did not have a technician in my area so that I was to find one. I finally found one, he came out and said the problem was the touchpad was no good. He searched for parts and could not find any. They are no longer were making them. I called Sears back and told them what he had found, and they wanted me to jump through a bunch of hoops before they would do anything. I was supposed to chase this guy around and get an invoice that said the parts weren’t available.

Called Sears first week of September. It's now Oct 22nd. I call every week, they keep postponing my appt to fix my fridge. Said part on back order and we will escalate. Broken promises, almost 2 months with a broken fridge and they still don't know when the part will arrive. Where am I supposed to put food. Holidays are coming. Now I can't buy anything, nowhere to put the food.

I made an appointment online to have my Bosch dryer repaired. The Sears technician came the first time on time, tried to fix it and said he needed a part to do it and that to order it I needed to pay for the repair and the part upfront, so he ran my credit card for $570. Since then, I have scheduled and the website system has canceled 5 times!!! Which amounts for 20 hours of my time wasted, since they tell you they are coming in windows of 4-5 hours that you have to keep waiting at home. My frustration is such that I have decided to cancel services and tell my credit card company not to pay them for dereliction of duties.

If I can give 0 stars to Sears Home Warranty and Cinch Home Services I would. I have had a warranty plan with Sears Home Warranty and Cinch Home Services for 3 years. I had an issue with my appliance and they said it was not fixable and would send me a check to replace the appliance. That was in October 2024. I have called several times over the year to be lied to each and every time that "I would received the check on 7-10 days" and it never came. I told Sears I wanted to cancel my plan and they said if I did, I would not get my replacement check. It is now October 20, 2025 and I finally after at least 20 hours of calls, several emails, SO MUCH FRUSTRATION and one year I received the check. My year of payments to Sears was more than the check I received to replace my appliance. DO NOT WORK WITH Sears Home Warranty and Cinch Home Services - I feel totally scammed and so angry.

Sears was sent by Choice Home Warranty, which means no service is started unless $75 is paid up front. I paid and service was stated. Parts were needed to finish the job. They returned a few days later and finished the job. This was one service, not two. The service man warned not to let the company charge again. That's exactly what they have done. I was turned over to a collection company who demands that I prove that I paid. I showed them a copy of the check that I used to pay on the spot.

If I could give no stars I would. Absolutely ridiculous. Been without a fridge for a month now. First it was "sorry we overbooked." Then the tech finally showed up a week later to be there 5 minutes and said he had to order the part. Then he couldn't come back cause he was on vacation. Then he was suppose to show up a week and a half later, waited all day to get a call at 4: 15 p.m. saying he couldn't make it and would come two days later. Have already paid for one service call that he never even showed up for. Just Absolutely terrible service. Customer service is poor. Tried to talk to a supervisor to be told he wasn't available. Highly do not recommend.

I had the home protect insurance, when the service man came to fix my range. He took some photos and sent them to his office. They said that it was damaged by impact and they won't cover my range. The repair man even told them it was not a impact damage it cracked under heat. I called the service number and informed them that I was going to cancel my coverage. The person I was talking to, told me that they were going to honor my coverage and replace my range. This was October 3, 2025. He said if I don't receive the email with the confirmation and instructions on how to replace my range in 3 days, call back.

Fraud, fraud fraud. I've scheduled and got rescheduled 5 times and still no-shows. There are no live agents to speak with during my experience. AI only answers your call and will not transfer to any live agents.

Sears Home Services overcharged me for a part needed for a washing machine issue. The part was quoted to me at $225. When I later went to their website and searched for the part, it appeared at a cost of $135.15. They ordered the part from Amazon Prime for $19.57. It was sent directly to me in an Amazon Prime envelope. When I requested a price adjustment for the overcharge, I was told their pricing is "accurate" and "aligns with their standard procedures". Unfair and dishonest is the only way to describe their standard procedures. I would welcome contact from someone at Sears Home Services to help me resolve this issue.

I had Sears reschedule me twice already. Took them a week to get here. The part had to ordered and was told it would hear in three days. Although the technician was pleasant, my appointment got pushed out to two more weeks meaning I’m without a washer for a month!

I would not recommend this service company not because the lack of knowledge of the service of the technician but the cost of the repairs. I supplied the part & I was charged $217.35 for a 15 minute job. What a rip off! The technician obviously gets quite a beating for this type of service charge!

This started Sept 12, 2025, I needed parts, two weeks later, parts were added to my dryer. Two minutes after repairman left, the dryer was doing the same thing again. I have been given the run around every time since. I would never used Sears again. Oh when I finally got through they gave me a name of a Real repair company. I called the company and they said they do not work with Sears anymore. Hmm I wonder why. The real big problem is no one tells you how to use the system, this AI system is no good. It gives you the run around, too. We need a real person to help us. Well, wait the people I would talk with gave me the run around too. I believe they owe me money back for wasting my time.

We've had Sears Protect (Cinch) for years and needed to only use them three times. Each time has been a significant pain to get services. Initial claim request is easy but then obtaining appointments, parts, and status updates is terrible. Customer service is a continual loop: phone line points to website, website points back to phone, phone line you to back to the website, back on the phone you end up in a loop and then get hung up on.

My appliance stopped working for a very general reason... Thermostat. Parts arrived immediately within days of the diagnostic appt. I had a total of 5 appointments scheduled over 3+ weeks and they did not show up for 3 of the appointments. I would never use this company.

Sears home service techs do not communicate with each other. Have a brand new LG range that the oven only worked twice in the beginning. It's now going on 2 months of not being able to use a brand-new oven. The 1st tech said it needed a motherboard. The 2nd tech said it didn't need a mother board it needed a new valve and ignitor. They were supposed to come today, but won't because they said the part isn't in. I have the parts at my house! I DON'T NEED THE MOTHERBOARD! They won't come until I have the part I don't need.

A technician was scheduled to come to my home for a repair. They did not show up at my house nor did they even attempt to make contact via phone however they forged my signature on documents saying they completed the work order.

Invoice Number: **. Amount: $573.39. Payment Date: 9/15/2025 12:53:37 PM. The technician did not disclose his license to verify his certification. He looked at my dryer, didn't move it at all but said it needed a part to be ordered. He gave me a quote for $573.39 for parts and labor to be paid in full first. I voiced concerns over paying for a service that was not completed and asked if I could pay for the part upfront only. The technician denied being able to do that stating the labor was to be paid in full. I paid and the repair was scheduled for 9/30/25. I kept asking for the status of the part with the AI representative. I was told that my concerns were submitted to the parts department but no follow back.

Their agent said they could fix my criterion stove. Repair man got here. Said he couldn't get parts. Then charged me $119. Service call. He did nothing! Don't trust this company!!! I feel this is not right. Was tempted to not pay him. They are liars. Their AI agent needs to give the truth.

Technician window was 8am-5pm. Never received an update until 2:39 pm which then listed that time as the expected arrival. Checked again an hour later and expected arrival was listed as 7:28pm! Then received a text message at 6:28 pm stating that “due to unexpected staffing issues in your area, this appointment will have to be rescheduled.” Absolutely unacceptable. Took the day off work and waited around for nothing! 0/10 would not recommend. Also, impossible to get ahold of a live person to speak with. Everything was automated.

My service tech Tim, is awesome. He diagnosed the issue with my Electrolux dryer. We discussed the previous service that was performed and concluded the replaced parts were not the cause of the noise. I explained to him that I had been complaining since the first year we owned it. The previous techs said the noise was not an issue and basically kicked the complaint down the road until the noise was so bad they decided to replace some parts. By this time, it was out of warranty, and I had to pay nearly $500 parts and labor. When the tech turned it on after replacing the parts, I told him the noise was still there and actually worse. He told me they all sound that way. I disagreed. He left. Over the next 2.5 months, the noise got worse.

Sears Home warranty used to be a reasonable service. Not any more though! It’s next to impossible to schedule a service appointment with them. And when you are finally able to do so it is cancelled at the last moment. They are complete waste of your time and money. You’d be better off paying out of pocket directly to local repair service companies rather than wasting your money here.

Sears began repairing my refrigerator in April of 2025. They made at least 27 appts. Only kept two. Tried to repair it. It worked for 4 hours. They gaslighted me. Tatiana from headquarters called. And I never heard back from her. I contacted BBB. There was nothing they could do. I spent over 1200 dollars for the contract for a year. They will now not accept my phone call. I want my money back. I have been cheated by Sears. I will post on Facebook and anyone who will listen.

Worst company that ever existed! Call anybody but These people. they Are the worst! Got a text message from them 3 days ago saying they had an opening that day if I wanted to move my appt up And they gave me several choices for times. I immediately said yes and picked a time. Never got a confirmation and when I sent test asking for confirmation I get a message saying our service is not available. I didn’t know if they were coming or not but I waited the 4 hour window just in case. Of course they never showed up.

Avoid Sears Home Services like the plague! After spending $700 to repair a refrigerator, they canceled six appointments in six days, usually after I waited all day for the technician. Refrigerator is still not working and I’m done with this most aggravating customer experience of my life. I’ve contacted a real, not “artificially intelligent“ appliance repair company.

Repairman gave no estimate. Was there 30 minutes. Gave no bill. Had a way to pay by sending to my phone than all info disappeared. Filed complaint with Federal Trade Commission. Had to cancel credit card. Was informed they put me on a monthly reoccurring charge. Repairman said all info disappeared after he finished call. I told him I never heard of such a thing and I was going to file a police report also.

First, they didn't have a live person to speak with only AI automated (this was directly from the automated voice). The automated system is extremely frustrating. Example, not recognizing what you’re saying, not proving options for why you’re calling, restarting. It also told me I had an upcoming scheduled appointment for yesterday's date (didn't recognize it was now a day later and the repair person already serviced - which is what I was call about, the new problem since the original problem was already fixed the day before). We will not renew. Avoid this frustration!

Reported LG refrigerator stop getting cold and freezer was not working on July 22, 2025. Tech came out and confirmed compressor is bad in July. As of today 09/17 still not fixed and Sears cannot explain what’s the hold up. Finally received new compressor on 09/02/25 but sears has rescheduled the 09/16/25 tech visit to 09/22/25 with no explanation of why. They were quick to take the deductible payment but making my 84 year widowed mother wait for refrigerator repair. I’m not happy with this company (sears home protection).

Sears was suppose to fix my dryer. Kept saying the parts were delayed and the service was never completed. The money was taken off of my card for a service they never provided. Tried to get in touch with customer service and they have made it impossible to speak with anyone for a refund. I will never use this company again.

When purchasing appliances avoid the warranty with Sears Home Services! Absolutely terrible communication (as in no way to reach a live person for help). I received AI text messages every morning leading up to my appointment asking me the same questions that I already filled out about my issue. They tell you they will be at your home between 8a-5p with no additional contact. I'm already on my 7th hour of waiting and have had no luck reaching anyone to confirm if they even show up today. What a waste of time!!! Disaster company. Avoid at all costs. I will never pick a warranty with them again!

Worse no show service ever. My appointment for technician was from 8-12 noon. I placed two calls to customer service and supposedly escalated for tech to call me. That didn't happened. I cancelled my appt. DO NOT TRUST THIS COMPANY. YOU'LL SORRY.

DO NOT buy the warranty or use this company. It is a complete scam! Their customer service is horrid. They try to do all with automated systems. They didn’t honor their work. They put in a new stove hood fan which failed in the first month. Per-charged me another $100 fee to come out to repair and never came in my house due to paperwork mix up and won’t return my $100… then charged me $175 to cancel my warranty, when I am canceling because no one came to fix anything!!!

This (below) just happened to my mother and I’m in the middle of basically the same thing. They are such a rip and you can’t talk to anyone! Also ask before you use anyone because they have different names - my current service is through Lowe’s extended warranty. 7 people have been out and you can’t even talk to them! Motor is about to be replaced for the second time in two weeks but I can’t even tell them that!

Initial call to Sears was to have a freezer repaired under my warranty. The technician came and sprayed my freezer with water. Said the job was complete. “Give it a couple of hours and that’s all it needed” as he walked out. After the fee was collected. The next day I still had no ice… I contacted at Sears back. They then rescheduled an appointment. No one showed for this appointment. By end of day when I contacted Sears back, they had automatically given me a new appointment two weeks out. I was disgruntled and called the customer service. They told me they were sorry for the inconvenience but could reschedule a new appointment when I contacted them for someone else to come out. No one showed once again.

If I could rate it lower than 1 star, I would. The absolute worst customer service I have ever experienced! They told me they could repair my ice maker, ordered a part and then never got back to me to let me know they were unable to get the part or repair my fridge. Still trying to get my $500.00 back I paid for the repair. Keep being promised the $ will be returned on my credit card and it has not. Stay far away from Sears Repair!

We had a refrigerator with a noisy and slow producing ice maker. Sears Home Services was contacted and an appointment was finally established. The service technician arrived and diagnosed the problem. The technician’s recommended was a replacement ice maker. He installed a new ice maker. After several days, the new ice maker began slow production of ice. Sears was contacted and an appointment was set.

Worst company ever. DO NOT USE THEM. Their technicians don’t take the time to diagnose actual problems, only take shortcuts so they can get in out. You can’t talk to a human and their telephone AI hangs up on you if you don’t like the offered prompts. They scheduled appointments for the entire 8-5 day and show up randomly or not at all. They arbitrarily change appointments, without you consent. A horrible company.

Sadly I was only able to give Sears Home Services (SHS) 1 star. That is a step up. SHS is associated with and managed by Cinch Home Services. They are mostly an insurance & real estate venture. They underwrite SHS and are located in Boca Raton. But don't try to contact them, you'll just referred to some useless virtual assistant, as someone who has ever dealt with SHS knows well. I doubt there IS a regional office that contains actual people.

Worst company in the world. Told me my compressor was bad on my LG refrigerator. Had me order parts through their company and pre pay. Parts arrived in two days with my name wrong and have rescheduled me 4 times now in three weeks. It will be five weeks total if they don’t reschedule me again. Don’t tell me to call your customer service because it’s all AI Bot and your options don’t align with what I need. I’m contacting the Better Business Bureau.

Sears Home Services Company is nothing but a SCAM! STAY AWAY. Why? Because - Three Months ago, They authorized service with a local company with the promise of Reimbursing me. Since that Promise, they have Double-billed my deductible and after receiving an email stating my reimbursement has been approved (2-months ago), I call them to ask the reason for the delay in sending a check and their response was "you have to send the Paid Invoice" which have already been sent (without the invoice why would they approve payment). This is an Old Scam of make excuses until they go away. Yes, I'm going away, all the way the the Court to Sue them for the invoice, Court-cost and Attorney fees.

I should have looked at this company's rating before purchasing this ins plan. It is cumbersome to reach a person, schedule an appt, and when you have done that they either change the dates, times, or in my case, name it a virtual appointment. What? My dryer has not worked properly for 6 weeks. They finally came out, did not have parts, ordered them and never returned. Take your monthly charge, cancel and run from this company. What a waste of money.

I called for service because my refrigerator was not making ice. Technician came and said I needed parts. He returned on 9/5/2025 and spent 2 hours. Assured that the problem was solved. An hour after he left, refrigerator was warm and in worse condition. I have now discarded $400.00 worth of food and am purchasing 6 bags of ice per day. Customer service is pathetic. I will be canceling this service once I secure an adequate replacement. DO NOT USE THIS COMPANY; IT IS THE ABSOLUTE WORST.

GE Profile refrigerator purchased at Lowes, insured through Assurant, repair assigned to Sears Home Services. Refrigerator not fixed after 6 weeks, including 2 visits. 1 virtual visit (phone), 6 additional appointments made, then cancelled after we waited all day for technician. Parts installed after the second visit did not correct problem. I found it impossible to talk to a real person about the issues. Sears' phone/chat bots were useless and designed to force me to cycle (and recycle) through menus that did not address problem. Failed repairs, failed customer service --- one star is too high a rating!

Sears Home Services may not be a literal scam, but it’s as good as a scam. We purchased a 3-year protection plan for our new washer and dryer, thinking it would really save us headaches. Now that Sears Home Services has canceled and rescheduled 9 consecutive “appointments” (each of which had a window of 8am to 5pm, causing us to lose work and miss appointments), boy do we wish we had skipped the protection plans and just put aside some money to hire a local repair professional. There is virtually NO WAY to speak with a human about the scheduling or repair process. The only option is to chat with a bot, whether you call or text. The one time a technician actually made it to our house (he couldn’t fix anything because the wrong part had been ordered), he told me that even he, the contractor, is given no way to speak with a human manager at Sears Home Services. I hope this joke of a company ceases to exist before long.

Sears Home Services gave us an estimate of the repairs to our Jenn Air stove and required a pre-paid deposit amount ($700 +). When the technician came to perform the work he was not able to install the new pilot lights because of the poor condition of the stove (rusted screws he could not remove). He said I would get a refund for the parts that were not used. The value of the parts was several hundred dollars. The refund did not come. I then wrote a letter requesting the refund, and the company never responded.

I called Sears for an appliance repair. The technician who came out had to order the part for my stove. That meant I had to schedule another repair date to have the part installed. Unfortunately, the part never arrived which meant the technician was not able to complete the job. So that meant another appointment had to be scheduled and the part reordered. The part arrived and the window for the technician to installation was from 8am-12:00 noon. No sears technician has called or sent a text message to tell me of their location or time of arrival. I have been waiting from 8:00am this morning until after 3:00pm this afternoon. This is the third scheduled appointment for my stove to be repaired and it’s still not fixed!

Scheduled an appointment with the bottom right there. I would like to have it delayed a full ten days with no explanation. When the technician arrived, he did less than I did to check it out and give me an exorbitant price, took my $130 for the diagnostic without ever really checking anything. Just looked at it with a flashlight for 2 minutes. 10 minutes total, no answer what was wrong.

If it were possible to give zero stars I would. You pay for a service that when you really need it, they do not show up, they do not call to tell you they are not coming. You receive multiple AI messages through text that someone is coming - then when they do not show up, you are forced to use their AI service when you call back and cannot get a live agent to help you. When I finally found a number that I could get live people on, they were reading from a script and could not help - transferred 9x, spent 2.5 hrs begging for help and finally ended up cancelling the contract in full. They kept informing me the call was being recorded, so I asked that a supervisor pull all the call recordings and review all the lies I was told and then get back to me. Regardless, do not waste your money - in the long run it's cheaper to buy the new appliance then pay over and over for this scam.

Now I understand why Sears is going out of business. Their customer services support is horrible. They rely on AI which is only helpful to a certain point but then cannot transfer to a live agent to handle the more in depth issues. If one is looking to buy equipment from Sears and/or warranty look elsewhere because their go to for addressing issues is, I'm sorry with no real resolution that helps the customer.

Had a technician come in to fix my dryer. Assessed and charged me over $350 for ordered parts. Rescheduled me EVERY WEEK FOR OVER A MONTH. I finally tried to call and cancel and get a refund. The number sent me to AI several times, and when I finally reached people, I would get hung up on constantly, transferred constantly. Took over FOUR HOURS AND TWO DAYS TOTAL. AND THEN, I was supposed to receive an email confirmation for the cancellation and the refund. Never received either and never received my refund. NEVER EVER EVER book with them.

My mom has been without a refrigerator for 9 weeks now. They have rescheduled repairs about 5 times. In some cases, they did not notify her until the last minute of the cancellation. Any attempt to call results in talking to a bot.

This has been the worst experience. Do not trust sears for repair. I paid 1 month ago for the service call and the part to repair my dryer but the part has still not been ordered!!! It is impossible to speak to anyone as they are completely AI. Awful experience!

I wanted to thank Sears Home Warranty Services and Cinch Home Warranty Services for wonderful service today for my furnace home warranty. The technician was excellent and I am very pleased. Thank you.

The scheduling for getting our repairman to come is very simple and easy. However, trying to cancel a service or repair is almost impossible. The part and repair cost was going to cost more than getting a new dishwasher, and I called almost immediately to cancel the part and repair appointment. I was assured everything was canceled, but the part was shipped to us anyway. Sears is wanting us to pay the shipping to have it returned before we can get a refund. It is almost impossible to talk to a real person, and one service representative even hung up on me. Most of my calls were only through AI, which was completely unhelpful. We are still in the process of trying to get this resolved over a month after the issue.

Cancelled 3 times, installed parts after 1.5 months that did not fix my washer. Ordered more parts and now they are sitting on my machine waiting for a tech to install. My machine has been out of order for 3 months! This is so very sad. This is the worst experience I have ever had. Where did the old Sears go. And AI can go away not soon enough, but even if you get to a real person, they cannot really help you. I am about ready to go buy another machine, but that just lets them off the hook.

I just sign up for this service and so far, no good. They sign you up, take your money, schedule you an appointment only for someone to call you and say they are 2 stops away and can't make it that you have to reschedule. That was the 1st straw. I will see if they show up and do my repair. If they don't that's the 2nd straw- believe me they won't have a 3rd straw with me; period.

We have been unable to get our refrigerator repaired for months now and unable to reach anyone other than an A.I. response telling us they are all A.I. now and that there are no humans to talk with. I’ve had the same experience as other reviewers. A repair person did come in May and he said he couldn’t fix the refrigerator nor could he move the refrigerator to try to find out why it was leaking. Then we tried to schedule another appointment and was told that before it could be scheduled we had to have a “virtual” appointment so we scheduled that and waited around for that phone call that didn’t happen in the window of time we were given so they called an hour later when I was at my doctor appointment. I called back the number and left them a message to call me which they never did. The next day I got an email stating I missed my appointment and that my appointment was cancelled. I give. I’m now cancelling the contract.

I have scheduled service 7 times over the past 5 months and have gotten no-showed every time. I have paid 78.00 per month for that. Been sitting on hold for ~40 minutes right now trying to cancel and get refunded. Will be disputing charges with credit card company.

A con artist is a person who deceives others through manipulation and trickery, often to gain financial benefits. I only needed the wires on the outside air conditioner replaced. My home warranty company assigned Sears to the job on 7/1. It took them two weeks, until 7/12, to come out. When the technician arrived (between 8am and 5pm) at 4:30 pm., he had an attitude. He asked for payment upfront and looked at the outside AC unit. I told him only the wires needed replacing. He stared at us and said, "I need to look at the unit inside." My unit is upstairs in the attic. He went up for about five minutes and came back down. His diagnosis was that I needed a control board part, which he had to order, and he scheduled a follow-up for another two weeks, on 7/24.

Technician number ** claimed he came to our house and provided the repair request. He then itemized the cost of repair to our home warranty service provider (American Home Shield) and FORGED MY SIGNATURE when he never really showed up! This happened on 8/9/2025.

Terrible! Had a 8am to 5 wait slot. It showed the tech was 2 stops away then 1 stop then it disappeared! NO CALL, NO SHOW! They wanna reschedule and that’s it forget you wasted a whole day waiting, woke up early to be prepared and a NO CALL, NO SHOW is ridiculous! No respect for the customer's day and time! I had a baby shower I was supposed to attend today that I missed sitting here for nothing! Now this is 2 weeks with no washer machine because I still have to wait and HOPE they show for another day!!! They need to take accountability!!

I don’t usually leave reviews but this company is so bad that I am today. My wife had to miss work three times, first two times she waited around for the appointment time which is 8am- 5pm for them to cancel on us at the end of the day. The third appointment got a text from an automated number saying we were not home but yet the picture they sent was not even our house. It said check the voicemail that was left but had no missed calls. There is not a phone number for you to call to actually talk to a person. Before you buy a warranty when purchasing an appliance make sure they do not use this company.

Worst company ever. Doesn't provide update to the warranty company and send idiot technicians. NEDZAD has come out and tried to replay my fridge 5 times and been here total of 8 times and it's still broken.

We had service tech visit us to look at our refrigerator's ice maker and water dispenser, it was under service order number ** on August 4th. We were provided a quote for the repairs. The original quote is attached to this email. The parts were $231.21 and the labor was $409.95 for a total of $674.47. The tech said the part will come via UPS and he scheduled us for the repair on Friday August 8th. I asked him what if the part doesn't come by then, he said, "Oh no it will be here by Friday."

They never showed for the appointment. It was an ALL DAY window and there is zero communication. When I attempted to get a hold of customer service throughout the day for a smaller window, it’s all automated. Once it got past 4pm, the option allowed an AI customer service rep who stated live agents or supervisors do not speak to customers. What? Then offered a 2 week reschedule. It’s summer and my HVAC is out after it had taken 2 weeks to get this appointment. Absolute garbage.