Samsung Refrigerator Reviews

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

I bought an RF266 from Lowe's in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working.

I bought a Samsung refrigerator and a Samsung washer and dryer a year and eight months ago. I don't recommend anyone to buy anything that has the name Samsung on it. I had the refrigerator about a year and the memory board went out causing the icebox part to freeze and the freezer part to be the icebox. It cost me $500 to replace the memory board. Now eight months later, my washer has stopped working. It is a computer chip that has gone out which I'm sure will not be cheap. I wouldn't recommend Samsung to anyone. They couldn't give me another Samsung product for free. I wouldn't bring it in my house. Buyers beware!

I bought a new fridge five days ago, with a lower freezer, model RF4287HARS. It was plugged in by the delivery tech and set to specific settings. The same day, water began to build in the vegetable bin. We cleaned it and shortly afterwards, moisture was building up. Samsung is lame at acknowledging fault and the extended warranty is quick to remind me that the manufacturer warranty is in effect. I will drop this pretty, but lame product made by Samsung, in the store today.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesn't close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didn't. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and it's still not fixed.

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a "one-time" honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldn't be read. It appeared to be working fine, you just couldn't read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the "power freeze" button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting.

I also had water under the veggie bin and a rock-hard freezer after 18 months of use. After two visits from a Sears repair tech that couldn't fix the problem, I contacted Samsung. They gave me a one-time warranty and scheduled a certified Samsung repair tech to come to my home. I might add that the ice maker is not hooked up. The problem was solved within 5 minutes of him showing up. Check the ice maker light on the top of the refrigerator. If the light is illuminated blue, the ice maker is off, which is what it should be if it is not hooked up and making ice. If you look real close, it even says "ice maker off". You would think it would be the opposite.

After paying for months for a new refrigerator, which was over $2,500, which is a lot of money to me, after about a year, it started making a noise. I called Samsung for them to tell me that a service tech would come out, but that was not covered under warranty and I did not buy the extended warranty. Well, after I spent that much money, I didn't think I needed to spend additional amount for an extended warranty. Was I wrong? Another $300 for some 18-year-old kid to just switch out a motor. Here we are 11 months later with the same problem, mainly because the first technician didn't fix it right the first time. It constantly freezes up, and water is under the vegetables bins. What a lemon. People, do your homework and never buy a Samsung refrigerator! This one had the ice and water on the outside and the French doors. I was really upgrading, and I had to make payments. Samsung couldn’t care less!

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code "PC ER" and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

I spent a lot of time researching refrigerators and when I found the Samsung 21 cu. ft. Bottom Freezer Refrigerator, I was thrilled. I liked the size, the look and it was easy to clean. It kept things at the right temperature. However after about 20 months, we began to experience the same problem that numerous people have complained about. We found a pool of water in the vegetable bins and under them. It was in the summer; so we unplugged the refrigerator and thoroughly defrosted it and put everything back in. The same thing happened, so we took everything out again and this time we waited longer for it to defrost. It did the trick. We thought perhaps it was our fault. Maybe we had overloaded the fridge or something.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28.

I bought the Samsung RF267AEBP Refrigerator about 3 years ago and we constantly have water filling the space below the drawers freezing up and creating a mess. The ice maker clogs and then unleashes ice when the door is open all over the floor. We are disappointed in the quality of this product. We will not buy another Samsung.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it "fixed" 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

We bought a Samsung 26-cubic ft. French Door Fridge that was manufactured July 2011. It was installed in October 2011. After 12 months of use, the fan motor broke and the fridge vents iced up. This led to the temperature in the fridge going up, and all our food spoiling. We had bought the fridge through Sears, and had an extended warranty. After 6 weeks, Sears could not source a replacement fan motor from Samsung. We have heard that Samsung only makes a refrigerator model for about 3 years or less, then changes it. They rarely make spare parts, and if they do, they are hard to get. We are going to get a new fridge because Sears cannot source a part for our one year old fridge. I'm amazed that such a small part is going to render our fridge useless. What a waste of a fridge, and what a disappointment in Samsung, who we thought would build a good product. This was a $2,300 fridge and should last more than a year, and should have available parts. A very good example of the low quality of appliances these days.

I've eyed this Samsung French door refrigerator for 2 years & purchased from Sears. Because I was space restricted, it was a perfect fit. After 6 months, the paint was coming off the handles. I called & was sent replacement parts. When the tech arrived, the parts were wrong and more were ordered. More handles arrived and when the tech arrived & installed, I mentioned that the freezer was very cold and my ice cream was impossible to even get out of the container. He said that it was running unusually cold and I needed a new circuit board. He ordered it for me, and a new tech arrived to put it in. When he did & plugged it into the wall, sparks came from the outlet and my circuit breakers blew. He said it was a defective part, replaced the original part and ordered another. The new part arrived and another tech with it, the exact same thing happened. He put the original part in and said he didn't know what the problem was.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an "expert". But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

My french door RF217 refrigerator has not operated properly since I got it. I had the repairman repair it twice and it just went back to dysfunction. The ice maker doesn't work, the water fills up and and freezes under the vegetable trays and the temperature indicator is not displaying due to an ice maker error code. This company needs to stand behind their name and replace this obviously defective product. I've seen several other reviews with the same problem. Customer service has been useless.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response "There is nothing we can do about it." Do not under any circumstances buy any Samsung appliance!

We bought this nice new French door refrigerator in 2009 from Lowe's. Fast forward to 2011, we were moving and out of town. We came home to a refrigerator that had quit cooling. It was running but not cooling and there were loads of flies. Aside from being very ticked off, we cleaned it out, lost several hundreds of dollars in food. We have contacted Lowe's several times and they cannot find the sale which doesn't matter; it has a sticker on it showing the mfg date. We live in a very rural area. Twice now, Lowe's has been contacted about finding a service person and they would get back to us and never do. We were told by an appliance company here locally that this is the normal life of Samsung refrigerators, and I'm finding this to be true. Anybody looking at more class action suits against them? There have been at least one due to them knowingly selling appliances with bad compressors from what I have read.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back.

Here's the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said he'd have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, that's $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days.

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I don't know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

I bought this 1 1/2 years ago and after owning it for six months, we had to have the electric panel replaced due to the water filter light not resetting. We replaced the water filter, and we could not get the light to reset and go off. Here we are, a year later, and the refrigerator freezer has quit running. The door is reading "OF." When I called Samsung, the representative told me it was in store demo mode. How it would have gotten there, I have no idea. It is just my husband and me in the house! She told me to hit a couple of buttons at the same time to reset it. Well, guess what? That didn't work. She then told me that a service man would give me a call within 24 to 48 hours to schedule an appointment. I talked to her on Friday afternoon and it is now almost 10:00 am on Monday morning, and I am still waiting for that call. I thought by spending over $2k on a refrigerator, it would last more than 1 1/2 years. What a big disappointment!

I hope you read this before you purchase a Samsung refrigerator. I purchased my Samsung French door refrigerator 2 years ago. After 1 year, it stopped cooling and had ice buildup in the freezer. I would unplug and re-plug the unit, and it would reset. I spent too much money for it to last only 1-2 years. I called Samsung service only to be advised that the compressor, evaporator, condenser, drier, or connecting tube were the only parts covered for 5 years; but scrolling through the comments, it seemed to be the freezer sensor everyone was having issues with. I wouldn't recommend this product to my worst enemy. If you are thinking of purchasing a Samsung refrigerator, please reconsider. You will only have issues, and food and money loss. I hope a class action suit is next because Samsung refrigerators need to be recalled, and consumers deserve their money back.

I've been reading the reviews on Samsung refrigerators and clearly, the model number is irrelevant. They all seemed to have problems. My main issue is the unit doesn't keep anything cold. Correct me if I'm wrong, but isn't that the most basic of functions in a fridge? Even though the readout shows 36 degrees, it's closer to 56 degrees. Anything worse than warm milk folks? The good news is the butter is always soft! Aside from this, the unit makes ungodly loud noises. It sounds as though Nolan Ryan is throwing a baseball against the side of it. Of course, the warranty ran out just weeks ago. Samsung has been absolutely no help and wanted to charge me another $250, because I was eligible to reinstate the warranty. Lucky me. I guess I'm out of luck.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

There is a sensor to defrost the fridge and send the water created down a drain for evaporation. This sensor fails to work causing water to pool inside either under the crisper drawers or the cool select pantry. If the water is not noticed, it will ultimately flow from the unit onto the floor. Sometimes this sensor will also cause freezing of the fan that keeps air circulating in the refrigerator. Personally, I had this problem repaired on 4/3/12 and today, 10/29/12, I have called Samsung to report that it is happening again. Their customer service stated that the repair is not covered, is out of warranty and they will not pay to replace/repair. I decided to do a little research via the web and after typing in various forms of the following question: water leaks in bottom of fridge, water under food drawer, water leaking from fridge, etc, I have come across over 2,000 inquiries to this question just from the Samsung website.

I bought a Samsung refrigerator model RS2530BBP/XAA less than three years ago. Last year before it was even two years old, I had to have it serviced for freezing up. I spent $200 to have it defrosted by a repairman. I had lost around $250 worth of food. Now less than a year since having it repaired, it started making a loud noise. And then I noticed after being gone to work all day that the freezer had quit working and all my meat was defrosted. I had to throw away another $200 of food lost. Samsung is no help at all. I called and of course, they said I would have to pay again to have it serviced. This is a load of crap. They don't stand behind their products. I'm a single mom and when I bought this $1,100 refrigerator, I thought it would last me at least 10+ years as my other refrigerators all have. I will never buy Samsung products again and hope I can get the word out about their products. They are junk. When I just had this refrigerator serviced less than a year ago, it has always made weird noises and I knew that wasn't supposed to be that loud.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a week's time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsung's "executive customer relations" line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesn't need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

This RF4287HARS/XAA refrigerator was bought at Lowe's in March 2012. Here is it, October 2012 and everything in the freezer drawer had thawed out. The digital display was blinking the # 4 and I had a melted mess in the freezer and water covering my hardwood floor. I filled 4 trash bags. To begin with, I haven't been happy because of the condensation that covers the stainless steel drawer. It is unsightly and invites the grandchildren to "draw" with their fingers on it. I called the Samsung 800# today and spoke with Eric. He insists that condensation covering the outside of the appliance is a normal occurrence. I told him I never had an issue with any other brand of stainless steel refrigerator. His "solution" to the thawed food was to put the freezer on "Power Freeze" for 72 hours. I don't know of any appliance that "heals itself". What happens when I fill the freezer again? I need a service call!

We have a Samsung model RF217 series refrigerator. It's an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, I'd love to hear it.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

I have owned a Samsung side by side refrigerator (model rsg257aars) for about three years. About one month ago, I started noticing that water was coming out of the water dispenser in significant volume intermittently. The amount of water has been enough to flood my kitchen floor on multiple occasions. I know the water is coming from the dispenser as I placed a solo cup under the dispenser which has been filled each time after a flood. I have also seen the process start myself. The flow only stops when I push the water dispensing pad much like if I was filling a cup of water. I have called three different repairmen including the Samsung authorized repair personnel who have not been able to fix the problem. I have paid more than $400 at this point. In reading lots of these Samsung issues, I suspect that part of the problems is due to the electrical boards being defective causing a multitude of the matters noted in this forum.

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowe's, we had it "fixed". Since that time, the same problem has been "fixed" two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowe's service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazine's article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. I'm very disappointed by this experience and also by the ratings assigned by the consumer magazine.

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. I'm very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that won't hold a magnet on it. Our stove is stainless steel and holds any magnet. I don't understand how the refrigerator can be stainless steel if it can't hold a magnet. The sides do, but that's metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? We're not happy!

I bought a Samsung Refrigerator model RFG298HD from Lowes (French Doors) around $3,000.00. We had our first flood from the ice maker at 3:00 in the morning (How much fun is that?). To have a company come out and dry me out, it took them a few days to get someone out for the repair. It was like pulling a teeth to get reimbursed (with pictures). They replaced my ice maker. It was shot and less than one year and 4 months later, on 9/7/12 it flooded my house again. We called and they claimed that someone will call us, but still no luck until 9/11/12 at 10:30 at night. I guess they want to replace my floor and fridge. If anyone is looking to start up a class action, count me in. The customer service sucks!

There aren't enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I "may" have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their "window of availability".

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturer's defect but since it was almost 3 years old, I was out of luck. Mind you, he didn't hesitate to try several times to fix it to the cost of over $700 before he suggested I don't put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping "SE". Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. I'm not at all happy, very disappointed.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As I'm reading, I see the model number doesn't matter - they are all junk. I'd like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. It's irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldn't say that it wouldn't happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had "no cooling" problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and that's exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but you're on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something!

Samsung refrigerator (RF26VACWP/XAA), Repair - I have called 9 times and faxed repair copies and original purchase tickets 2 times; and a supervisor was to call me back on Monday (August 27), Tuesday (28), or today (the 29th) in regard to getting this problem resolved. I have gone over the same information each time I have called. All the representatives (Bianca, Tiffany, Steve, Bonnie and Kia [those are the ones I noted their names]) have been helpful but unable to resolve our issues. Steve had me fax everything but seems the original purchase ticket was unreadable. I re-sent the information on August 24. Several of the representatives said we would receive a refund (allowing 10% reduction to purchase price per year), and the last people I talked to did not say this (Bonnie and Kia). We have spent almost $400.00 to repair this unit in February and May of this year.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up and water running out of the refrigerator on to the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, a few months later (May 2012), with the same reoccurring problem. This time, they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators. Update - Here we are in August of 2012 with the same problem. The refrigerator is once again a spring generating a stream of water on to our hardwood floors. What a lemon of a refrigerator. Do yourself a favor and stay away from Samsung Refrigerators. Beware, they do make refrigerators for other manufacturers.

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the "twin cooling system".

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

The ice maker won't shut off even when the dispenser pad is not engaged. It keeps cranking out ice which fills the dispenser and then backs up all over the fridge. When you open the freezer door, ice then spills out all over the floor, etc. What a mess. Has anyone else experienced this? Model #RS261MDRS, purchased from Lowe's on 8/3/2011. I will never buy another Samsung!

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didn't seem that cold even though the temp read 38 degrees. The problem started getting worse so we "reset" the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

The ice bucket was stuck and could not be removed. I talked to someone who was very helpful and connected me to technical service. I was given a work order number and was told they would contact me within 48 hours. An hour later, I got a call from the Samsung technical service who told me I put the bucket back improperly and they never heard of this before. The only way to get it out is to break it. Being an engineer, I was surprised a technician would tell me from a phone conversation to break it and this never happened before. I asked directly if this was a technician telling me this. He was someone from the accounting department who talked to a technician prior to calling me. I am shocked that Samsung, which I thought was a quality house, would have an accountant pose as a technician. I will never buy anything Samsung again if this is how they design and follow-up on their products.

We purchased this ref (Samsung RS267TDRS) at BrandsMart in 06/04/2012; it was delivered on the 7th. I had to wait 24 hours for the ice maker to produce ice, never happened. We called BrandsMart and a tech determined that it was a defective ice maker. The ref was changed for another one same model on 06/15/2012. On July 27th, the ice maker stopped producing ice and the water was warm. I called Samsung and am expecting a call within 2 days to see if I am eligible for an exchange. This is not what I expected from a company like Samsung. I will not recommend any of their products nor buy any other Samsung product ever.

I bought a Samsung refrigerator 9 months ago. It worked for 4 months and stopped cooling. Then six repair calls, five repairmen, and several replacements of parts later, including the compressor, I was told that it was not repairable. Unable to reach Samsung, I contacted the California’s state attorney general’s office and they contacted Samsung within a week (complaints are not new to them). Someone from the office of the president called and was annoyed that I did not contact them first.

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

I bought Samsung refrigerator last June 20, 2009 (RF267ABBP/XAA). The ice dispenser started spitting out bits of hard white plastic (some nickel and dime size) with the ice. When I called for repair (still under warranty), the repairman could find no source for the plastic and did nothing. The problem has reemerged now with 1.5 " x 2" piece of hard white plastic and dime size piece of styrofoam.

Scratches on the dispenser within 6 months: The repairman came out and adjusted it a little, but it is still scratching. How is this going to look in two years or when I want to sell the house with this included. This is the first Samsung merchandise I purchased, and truly, it will be the last. Don't buy one.

Just because they (customer service) were so lazy, I fixed this piece of junk (Samsung RB215LASH/XAA) myself. That's the last time I'm buying anything Samsung (Phones may be not so bad.). I called and left a message, but nobody called back. Yesterday, I spoke to a representative, and he said these people are real Samsung techs. Do not call this number (888-476-3387). They're not responding.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowe's. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowe's were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable.

After a few months of knocking sounds, they then got continually louder after a year. I purchased this in 2009. Coincidentally the same year, they discontinued that model. Now, there is water under the crisper drawers. This is a $1,200 lemon from Samsung (Refrigerator #RB217ABPN). Customer service: silent stonewall treatment, no accommodation. Repair service has to come from the next county for $75 estimate. No thanks. I will never own another Samsung.

Since purchasing this Samsung-Bottom Freezer Refrigerator in 2009, I've had at least 6 service calls, 2 replaced refrigerators and my problems are just as they are the day I purchased it. I have the extended service warranty (a joke). The ice maker sprays water over my frozen vegetables and has rarely made a whole ice cube! It crushes the ice when it does make ice or makes pieces of ice! You can set the freezer to 0 and within 24 hours, it changes to 7 below. This freezes everything in the top of the refrigerator including my fresh vegetables, tea, jello, and whatever is there. I've lost at least 2 or 3 purchases approximately $100.00 each time to this problem.

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

The ice maker never works. The ice in the ice maker gets too large; thus, you are never able to get ice out of it, because it gets stuck in the machine. Every time you need to get ice, you have to pull the thing apart and put your hand in the machine to get the ice out!

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again!

I purchased a Samsung refrigerator on May 1. It has not been operating properly from the very first day. It froze everything in my refrigerator on two occasions and now it maintains a temperature of 55, which is above the safe level. The repair guy did nothing. It makes a very loud noise on the freezer side that can be heard in the whole apartment. I know something is wrong, but when the repair guy came, it was not making the noise and the food was not frozen so I was advised to just turn it off and plug back in because everything was computerized and it was impossible for him to tell what was wrong. I'm going to have to junk it and get me a GE (what I had before). I will never buy another Samsung product.

I bought a beautiful double-door Samsung refrigerator in 2006. The next summer, during the warranty, the refrigerator died. I have made almost daily calls to Samsung for weeks and got no results - parts were always in shipment. Meanwhile, it was summer and there was no refrigerator and there were promises to fix it within a few days. Finally, I called Lowe's where we bought it and Lowe's replaced the refrigerator. Now, it's 5 years later and the replacement refrigerator is dead and Samsung does not care. Their attitude seems to be like this: "How dare you buy our refrigerator?" I won't ever again and I hope others considering Samsung read this and do not buy Samsung.

We purchased a new Samsung refrigerator (Model # RF217ACPN/XAA) on December 5, 2011. On July 5, 2012, the refrigerator stopped cooling and freezer stopped freezing. Everything was lost. Approximately 12 hours later, it began to work. Again on July 12, 2012, it has stopped cooling and the freezer stopped freezing. Amazingly, the digital temperature gauges register the temps as in their selected range.

We purchased the Samsung RF266AASH from Lowe's four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowe's will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. I'm very disappointed!

Samsung Refrigerator RF267AERS, expensive junk! I paid $2,500 for a Samsung French door, bottom freezer. In 8 months, we have had repair people out 4 times and today, we are replacing the compressor. The cooling system does not work, the coils freeze and the fan stops running. Water drips from the ice maker, it is a real mess. Samsung has known about the problem since 2005. A consumer class action suit was filed in 2010.

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I can't believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didn't hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didn't hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, "No, just repair." The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowe's service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung.

I have had the fridge for 3 years and have had it serviced, now will be the 4th time. The fridge has stopped cooling because it freezes behind the produce bins and the fan stops working, over and over again. I have put another $600 or so since I bought this **. I am over it. I will never buy anything Samsung again.

My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. It's been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

The ice maker doesn't operate after removing the ice bin. It just doesn't reset. The operation manual is awful, no explanation of the test switch or how to operate. Other features such as drawers operate poorly. I'd never buy another Samsung. Big mistake.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, I'm not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we won't need it because we will probably go buy a new one. Samsung is junk. Don't buy one! I couldn't believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other "cheapies" were better than this $2,000.00 unit!

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldn't recommend refrigerators with chips for our next purchase.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker won't work; error codes that won't reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasn't working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsung's recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.

Same as Jean of Palmer, AR, December 25, 2011. It started with the ice maker now not working. A piece of junk and a big waste of money. I feel for only 3-4 years old this fridge should be working great, but not a Samsung. I guess I will just take my losses on this one and go buy a new one. Not a Samsung though.

We purchased the Samsung french door model at Sears. After that, it had broken several times in three years (ice maker). I tried to research this brand and others, and we went with this model. It has to be the sorriest and smallest ice maker that exists. Do not buy this ref if you use over three glasses of ice a day. It sucks.

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an "Oh well, live with it" reply.

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesn't work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.

We have owned this unit (Samsung rf266aers refrigerator) for six months and it has issues with the water dispenser leaking. Samsung is willing to buy it back, less taxes, and send me a check. However, they want the serial number sticker and they want me to cut the power cord. After speaking to them a few times, I can't trust them. I need to know that this will be refunded before I buy a new one. Does anyone have the office of the president's number?

We bought a $2500 digital four-door refrigerator from Samsung (model RM255LASH-XAA; serial number 40504043EP100202-Z) through Lowe's four years ago. Not a year later, we had trouble with the ice-maker. Luckily, it’s under warranty and we had a tech out to replace it. Again, the same thing happened a year later. This year, 2012, we noticed a leak underneath which caused a puddle on the floor beneath the refrigerator. It’s out of warranty. We called a technician ($100). After extensive search, we found out that it was the defrosting system. It was not working and we needed a new complete defrosting system ($500) as Samsung didn’t replace the heating part alone. We will manually have to defrost it ourselves in the future, which is ridiculous (back to the stone age). We did not want to put a dime more into such an expensive appliance. We will not trust Samsung again for purchasing.

I bought a Samsung fridge (RFG296HDPN) from Lowe's and the dispenser is not working right. It locks itself and then no matter how many times I try, it does not unlock, which means no cold water, crushed ice or whole ice. This panel will stay locked for a week or two and then unlock on its own. The lower drawer or crisper came cracked and one of the shelves where the ice maker is located has a thin line crack also. I work and have to take a full day for a repair and when I called them, they gave me a work order number. If they call back and I don't pick up, they cancel it, so I called in for another one. So I have two work orders, and they told me the repair person is waiting on parts.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others' advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it.

Samsung RS261MDWPIXAA - The ice maker has never operated correctly. It gives me mostly crushed ice when set for whole cubes. I do not like or use crushed ice. This is simply a bad design and I bet Samsung knows it. It arbitrarily drops ice on the floor when not in use. There's always water on the floor from melted ice. I am disabled with a degenerative tendon disease and I can't balance well and I'm afraid I'll slip and fall due to water puddles in the floor. Sometimes it will not shut off after filling a glass and dropping ice all over the floor. It clogs up the shoot in the door and I have to open the door to get the machine to stop. Once you open the door, it empties itself onto the floor. If I have ever hated anything in my life, I hate this Samsung Refrigerator because of this ice maker. I will never own another Samsung product of any kind, never.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I can't use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

I bought a new refrigerator (Samsung) three months ago but it's not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

I have on-going problems with the ice maker. I had a switch go out on the compressor and have had it lose cooling in the freezer, model #RS2555SL. I have ordered and installed two brand new ice makers and both of them. I immediately turned the ice cube tray (unfilled) until it twisted and then never returned to the fill position. I contacted Justanswers.com and they told me this is a very common problem and that I should keep returning it until I get one that works. Is this the state of how products are made these days? Inferior quality and inferior service. This consumer will never buy another product with the Samsung name on it and will warn everyone I know of the inferior quality and service on these products.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowe's. A year after the purchase (just couple of months after the warranty expired), the ice maker didn't work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldn't repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. It's been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

My husband and I bought a Samsung refrigerator in 2009. We bought a service plan for 2 years. The product has been serviced 3 times for the same singular reasons. We just repaired the product this February 2012. Today, we had to service the refrigerator, which will cost us almost $400. Lowe's stated we were unable to buy another plan. I feel the product is a lemon. We are seniors. This is above our cost of living.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up, and water running out of the refrigerator onto the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, few months later, with the same reoccurring problem. This time they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators.

Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. It's pretty, it's very quiet, it's energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I can't remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

We paid a small fortune for a french-door dual drawer refrigerator less than 5 years ago. The icemaker went out in less than 3 years! The thermostat went out in less than 4 years! The sealed system went out in less than 5 years! The fan went out in less than 5 years! The covers need replacing less than 5 years! We have had technician after technician try to fix this thing to no avail! We called Samsung and got nothing! Three people from Samsung told us, "You should be happy that you got almost 5 years out of it." Are you kidding me?! In case you haven't noticed, I'm pissed! Our old Kenmore lasted over 20 years!

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowe's were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I can't use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.

Samsung Side-By-Side - the worst purchase I ever made, all kind of problems. Sure is. It never works. I had the repairman at least 30 times in the house, useless. I will now dump it and never touch any product of this company.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didn't have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

We've owned this fridge since 3/29/10. We've had nothing but problems with it ever since. Every time there's a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge that's only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

I have Samsung side-by-side refrigerator model RS267LASH/XAA bought in March 4th, 2006. A few days ago, its fridge side stopped cooling and all the food inside went bad. Now the fan on the fridge side is noisy. The noise stops as soon as I open the fridge side door. There is no cooling on the fridge side. When I investigated this issue, it seems like this is a very common issue with Samsung refrigerators. This is a just a six years old refrigerator and I always clean it every month. Never in my life had I any problems with the refrigerators I used. I have found out that Samsung people know about this problem, but they won't fix it. I have to pay for it as the warranty is over.

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, don't want anything with their name on it, or made by them. JD Power's should be sued along with them.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Aren't refrigerators supposed to last more than 4 years?

I bought a Samsung side by side (Model: RS257BARB) refrigerator in 2006 and not even three years later, the mother board went bad. My $300.00 went out of my pocket and Samsung refused to do anything. Apparently, the sensors and condenser are shot and the refrigerator is not working. An authorized Samsung repairman wants $350.00 from me. Samsung refuses to acknowledge that this is a faulty product. Their customer service is a joke and I will never buy another Samsung product as long as I live. Our food has spoiled and now, we have to keep everything in our 25-year old Hotpoint fridge, which is still going strong.

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full.

We have a Samsung French door refrigerator Model # RF267ABRS. We also have had problems with flooding under the meat bin drawer on the bottom. This morning, we found our frozen food thawed out even though the temperature on the fridge reads at -2 degrees. I unplugged it for a couple of minutes and plugged it back in and then the temp for the freezer read 32 degrees. We put it on power freeze mode and it has only dropped 3 degrees in the last 15 minutes. Not sure what the heck is happening. We have had this refrigerator now for 2 1/2 years. I bought it from Lowe's. I have not contacted anyone yet, but from reading other complaints, it doesn't look like it will do much good.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

We purchased a side by side Samsung refrigerator and it started freezing on the bottom half of the refrigerator and in the back. I called and they replaced the heater on the refrigerator side. Six months later, same thing happened. They replaced it again and guess what, less than 6 months later, same thing. It cannot be replaced anymore because the tubing has been cut so many times they can’t fix it.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old.

When dispensing ice of my Samsung Refrigerator Model RS263TDWP, it cut off and does not work quickly enough. This allows the ice to flow an excessive amount, most of the time in the floor. Also, during the evening after ice has been dispensed earlier. Ice dispenser will emit many cubes of ice. It has not worked properly since day one on 09-03-2010. Unit has excessive noises. Not a high quality product.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsung's latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Don't buy Samsung products!

Samsung Refrigerator Model RF4287HARS/XAA. As someone else had just posted on this site, I also had the number 1 and the letter E flashing on my refrigerator panel after a power outage when the power came back on. We called the 800# and were told to unplug for 10 minutes and that it would reset. We plugged it back in and it did not fix the problem. I called the 1-800-Samsung number again and was told, "Sorry, your 1 year warranty was up in September." So my 1-1/2 year old refrigerator cost me $421.58 to fix. They had to replace the main board. I am outraged that something that I just spent $2800.00 on had now cost me $421.58 in repairs. I will never buy this brand again. I should have bought American made!

I have a Samsung side-by-side less than a year old and the ice maker makes all kinds of noise. It will wake me up at night when it pops. What can be done? Thanks.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didn't include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset.

I came home from work, and there is a number 1 and an E flashing. I got out the manual which says to unplug for 10 minutes. I did it and plugged back in; same thing. I called the 1-800-samsung and was told "Sorry, your 1-year warranty was up on the end of November." I had purchased the fridge, their stove, dishwasher, and microwave all from Sears in Chesterfield, MO. I spent a lot of money. The French-door fridge with bottom-mount freezer was the most expensive piece. I wish I would have looked at the complaints on their products before purchasing.

The fridge door of Samsung model RB215LASH has an inadequate magnet that causes the door to swing open. The seal on the door cracked and the sliding tray cracked. That was the first month. Since then it has been the icing problem on the condenser that everyone else has mentioned. The Samsung service is appalling. I waited for days to hear back and simply got a rude lady who seemed more concerned with being paid than anything. I have removed the back panel of the fridge twice to de-ice the condenser with a hair dryer. Three weeks later, the top compartment can't maintain temperature. What a world class piece of crap. In my opinion, it is not worth repairing. It’s a $1000.00 mistake.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing "off". On 29 Feb 2012, the freezer ice maker is noted as not working.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because I've always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.

Samsung rf263aebp refrigerator- Ice build up on and inside the twin cooling fans made this unit loud and quit cooling after a year! I refuse to repair, Samsung should refund the money, so I can purchase a different brand! No help from Samsung support, they only provided me a local repair technician's telephone number!

The Samsung fridge model RB2155SH freezer compartment changes temperature. I emailed Samsung and was told the fridge is no longer under warranty and I was on my own to get it repaired. I had a repair man fix it a couple of years ago for the same problem when it was still under warranty, but it didn't last. I went online to research the problem and found out the defrost sensor might be the problem. After removing the cover in the freezer that covers the coils, I found a lot of burnt areas and cracks in the freezer compartment. Also, the defrost sensor was also burnt. I replaced the sensor and also took pictures of the freezer compartment showing the burnt areas and areas where the compartment was bubbling up from heat. This fridge is a fire hazard. I can email pictures.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)

Electric bills skyrocket as fridge runs constantly.

I purchased a Samsung refrigerator in October 2008 from Sears. One month after the warranty it stopped working and I can't remember why, but it cost me $500.00 including parts and labor to fix it. Then in February of 2011 I had to replace the condenser fan and housing, another $300.00. Again in November of 2011 I had to replace the condenser fan and housing. This time Samsung paid for the parts and I paid fro the labor. The condenser fan has failed again and Samsung are saying that there is nothing else they are prepared to do.

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I can't use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

I am disgusted at the thought that I have been informed by Samsung that my US style FF is designed to last 6 years! I have 2 (one in a rental flat), I’ve now had 4 repairs between the 2 and am now in a position where my own FF is ir-repairable due to a "Watchdog" fault. i.e. the fault was with the model and ended up on the TV on a consumer affair programme. I’ve owned the machine for 4 years; it was sold to me with the design fault. It's now damaged beyond repair due to the initial fault and Samsung are telling me that I can only have a depreciated value refund as "all FF nowadays are only expected to last 6-8 years!” Funny, that wasn't on the sales information!

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

The freezer side of my side by side refrigerator/freezer started making a really weird electronic vibration-like noise. I finally emptied my ice maker and the shelving and saw that the ventilation vents in the back of the freezer were frozen shut. I imagine that the interior of the fan area was also frozen, so I had to empty the freezer and unplug the refrigerator and let the freezer side thaw to room temp so that the vents would thaw and allow the fan blades to turn without obstruction. I did not have the energy saver mode on. The ice in the ice makers was 'snow' and the 'snow' had drifted outside the container box and down the back of the ice maker as well. I lost a whole day thawing the freezer and cleaning up melting ice. I am hoping that the 'thaw' process will mean that there is no permanent damage to my 1.5 yr old unit, but a new unit like this should not be causing me issues like this. I had my old fridge for 25 years with no issues like this one.

It appears as though the rear of the freezer is freezing up as the fan is now making a noise. The noise comes and goes as the fan blade chips away at the ice buildup. I called Samsung and they suggested lowering the freezer temp to the lowest setting. After doing some research, it certainly appears that the coils are freezing up and the fan is hitting the ice. I also assume at some point the fan will fail leaving my refrigerator useless like it has for so many other consumers.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddah's main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we can't help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didn't have it a full year when he had to call for a repair service man to come out because the unit wasn't cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasn't cooling and the freezer wasn't freezing. So I called service department again on January 3rd.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant.

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he can't solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there’s no information, nothing. I think this is such a renowned company showing their negligence.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued.

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

I bought Samsung side by side refrigerator for 4 years, model # RS2530BSH. Freezer broke down about 2 weeks ago. It can't keep temperature low enough. I called Samsung 1-800 but they can't do anything. They recommend contacting one of Samsung stores for fix. I don't know if I still trust Samsung anymore. I spend too much for a nice looking refrigerator and it lasts for 4 years.

My 4 year old side by side Samsung fridge has been making noise for 2 years now. Yesterday, the freezer failed, after the fridge was repaired supposedly a month ago. I expect that the entire fridge will fail, based on other comments

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isn't working properly and the fridge isn't cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. I've purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess).

I purchased a French Door Frig. from my local Lowe's (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didn't purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food I've lost to get a second opinion from their tech. Their customer service and their product stink. I wouldn't ever tell anyone to buy Samsung and they are not customer service oriented.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

We purchased a refrigerator, flat top stove and microwave in 1/2009. The refrigerator has had an ongoing problem with a loud buzzing sound when the unit comes on. I have called Lowes and Samsung (2.5 hours this morning with Samsung) and I have been told that because my warranty has expired they (Samsung executive customer service) told that there was not anything they could do to offset the repair costs if it is repairable. My first call this morning to Samsung resulted in having an incident number assigned to the call and they gave me a local repair service to call.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasn't provided one.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

I bought my refrigerator about three years ago from Lowe's and they installed it. The next day, the ice maker quit working. They came back out and two days later, they replaced the ice maker. Two months later, the ice maker quit working again and they came back out and replaced that one. Ten months later, they had to replace it again and now it's not working again.

I bought model RS267 LBSH side by side in May 08 from Lowe's. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. That's when the problems started.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the children's hospital to reattach his finger tip.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its' the day before Thanksgiving and I have no refrigerator. This is depressing.

You have obviously never owned a Samsung Fridge! I do and have experienced all of the problems listed below. Inferior product and even worse, a fraudulent company.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call.

We had been very pleased with our Samsung 29+ cf refrigerator until a few days ago. We purchased it in August, 2011. It was great until it stopped making ice in both, top and bottom ice makers. All the lights worked on the front and inside, so it was not a power issue. I pulled the fridge away from the wall to ensure that the water line was not kinked. It wasn't. I then realized that the compressor was not running.

I would only like to say that all the above complaints might be right or wrong. So, don't take any matter seriously because this might be fake information just to break-down the business or a conspiracy from the competitor. Anything could happen in this competitive world.

Holy **! You spend nearly $3,000 on a refrigerator, and 2 months outside of the standard 12-month warranty, the display goes out. 2 months? Really. The fact that they don't have enough faith in their own products to warranty a $2,800 unit for 24 months is ludicrous. I wish I would have read these comments beforehand. For those of you looking at the stainless steel 4 door fridge, model RF4287HARS, don't waste the money. I'd love to see a class action on this.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.

Before purchasing any Samsung product, please e-mail ** first for 1st hand advice. And be happy with your purchase before you make your decision!

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conn's in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowe's. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing.

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and can't afford to make a big purchase.

To begin with, Conn's store in Baton Rouge, LA delivered the wrong refrigerator. I had picked out and paid for a white one in the store and they delivered me a black one. I kept saying this to their delivery people and nothing was done. I then complain because the fridge froze everything in the freezer too hard, no matter how low I set it. The service people made at least six trips and fridge kept over freezing and making a noise.I kept asking for a new one. I complained to Conn's over and over and to Samsung to please just bring me a new one and in white as I had ordered,to begin with! Neither one ever returned my calls again and I finally gave up, as I was ill and could follow up legally.

You were a big help. I opened the back panel and started pushing connectors. I didn't find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I don't know how long this will last but it did get the fridge running again.

Hey, Samsung refer owners most of your issues revolve around 2 things. The motherboard which is mounted on the back is prone to have its component connectors vibrate off during transit or moving into place and the other is that the wires slip out of the connectors when they are plugged in during assembly. Unacceptable for a large company like Samsung, but easy to fix and if they spent $50 more dollars on better connectors, vibrate test the unit and train the service reps including sending out a service alert, this website would not exist. So unplug the refer, uncover the component cover and check each connection when you here a click you fix it. If you are uncomfortable with electricity have a repair person check for you.

We purchased a Samsung, RF4287HA, refrigerator on June 10th 2010 from Best Buy. On October 30th 2011, the appliance stopped working. The repairman said that it was one of two faulty panels and that he could not tell which it was.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won’t be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

I bought our Samsung Refrigerator in 2008. After replacing the water filter for the second time, it started making a loud noise. I called Samsung and they said they have not had any problems like this and told me I only had a year warranty because I did not purchase an extended warranty. I told them I've learned in the past that if you buy a good product, you don't need to waste money on extended warranty. I was given the name of a repair service company that can repair Samsung. He came out and said it had to be one of two parts. He ordered both parts, came back in 10 days to replace one or the other and we told him go ahead and replace both so we don't have to play a guessing game which one it was. Well, a week later, it started back up again. This time, louder and harder. I just called the repair company and left a message for them on their recorder with the fridge making the noise for them to hear. I took out the water filter so we can get some sleep. We have well water so we really need the filter.

They don't deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didn't. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. It's been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I don't have money to blow on a new fridge.

I purchased Samsung's "top-of-the-line" French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowe's in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door won't seal very well so items don't stay cold.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. "Best fridge out there" for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they don't know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.

After reading all the other issues regarding Samsung RB195BSBB, mine is just the same. This is a bad product and no good customer service. Don't buy Samsung Refrigerators!

I purchased a refrigerator cooling fan on Lowe's Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.

We purchased our Samsung refrigerator model # RFG297AAPN, the really large, 2 door bottom freezer.