Samsung Refrigerator Reviews

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldn't drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see what's wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

After just 1.5 years my $2000 stainless steel Refrigerator Samsung RF 28HFEDBSR is streaked with rust along the grain line. I have never cleaned it with anything but mild soap or stainless oil and damp cloth. Apparently using poor quality stainless is the issue and it's not only Samsung that does it. Warranty doesn't cover it because it's "cosmetic" but defective material isn't covered by Samsung either, so I'm stuck with it.

I've been so disappointed since I bought my Refrigerator at Lowe's in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I don't know if it's the fan or motor, I hope my food doesn't go bad. I'm upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didn't have as many service calls as I do with this Samsung. I don't think I will be buying another Samsung refrigerator again. Too many problems!!

My new kitchen is all Samsung appliances. THREE WEEKS after the warranty ran out on the side-by-side French door refrigerator, it just stopped cooling. This was Dec. 7, 2015. Numerous calls to Samsung, one service technician appointment on Dec. 30, 2015 (he couldn't fix it), numerous additional calls, have resulted in absolutely nothing. My refrigerator is just a large cabinet. Christmas was a no-go. Here it is Jan. 3, 2016 and I don't even have another appointment for service. Samsung: never again.

When going to change the water filter for the second time I referred to the manual and purchased two water filters. I tried both filters and neither fit. I compared the new filters with the old and the new filters are not made the same. I called Samsung parts international and ordered one from them. The parts are not refundable. The part they sent is the same one I got at the local hardware store and of course it did not fit. I am out $49.00 and still don't have a new water filter. I now can't get ice.

Purchased Samsung french door RF268ABWP refrigerator from Lowe's at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldn't close correctly and a problem with the door closing. Every year since I've had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other.

If you are considering buying Samsung Products - Save your money! We bought a Samsung Washer and Dryer in 2012 and already had to have repairs on the washer ($279 for latch on the door). The dryer is ruining our clothes because the lint trap is defective and sticks up and catches and twists the clothes until they break. Our Dishwasher that we purchased in 2014, sometimes takes 6 cycles to clean. The soap dispenser does not open or the cycle stops and all the lights start flashing. The other day the dishwasher ran for almost 6 hours while we were shopping and was making a horrible noise. I called Lowe's, where we purchased and they were no help. I called Samsung and was told I needed to buy a new lint trap, and they could not help with the dryer.

We purchased a brand new Samsung French Door Refrigerator Model RF28HDEDBSR on Feb 6, 2015. It worked fine for a little while. It began emitting a strange chemical odor and around the same time, the water filter needed replaced. We assumed that was what caused the odor so we changed the filter but the odor remained. We've completely cleaned the entire refrigerator and freezer many, many times with bleach, but it does not help. The odor permeates everything. The ice cubes taste like the same chemical odor and the food holds the smell. I called Samsung on 12-14-15 and was told that we needed to clean the entire unit again. They told us to clean it with baking soda and water this time, unplug the unit for 3 hours, and keep the doors opened for 3 hours. We did as they instructed and still no change.

Shortly after warranty ran out, refrigerator quit. Called Lowe's & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

I had done the research regarding this Samsung Appliance -Refrigerator, checked out ConsumerAffairs, spoke to the salespeople at 3 different Appliance stores, that gave this refrigerator rave reviews. Buyer beware. We spent over $3,000.00 for this unit, to have a horrible ice making system, that dispenses ice very slowly. Even after I troubleshot according to the manual, it also leaks down the front door and onto the floor after the condensation melts in the ice shoot. Called the warranty company, they said I would have to dry the ice shoot every time I dispensed ice, because these ice makers are in the refrigerator section and not the freezer section so the ice melts. The middle drawer cable became dislodged and would not shut, the ice maker motor is humming and the warranty company says it will take a week to order a new ice maker! Very disappointing!

Within 1 week of receiving my fridge, we noticed the ice cubes looked frosted over & smaller than they should be. The distributor we bought it from replaced the ice maker. That made no difference. Now, a year & a half later, nothing has changed other than the water isn't cold. Distributors all complain that Samsung doesn't return their calls either! I hate this fridge!!

I redid my kitchen in all Samsung appliances because they are suppose to be the top of the line. 2 months after the warranty was out, I start having problems with the stove. As it turn out, my problem. Now it's the refrigerator -- it has stopped cooling! Of course the warranty is out and they are so busy fixing other Samsung products, they can't get to me until 12/31/15. I had a GE refrigerator for 15 yrs. and just decided I wanted an upscale! I got quite the opposite! Samsung you should be ashamed of yourselves. You are ripping people off and don't care at all! All my appliances are Samsung. I am terrified!!

Bought this refrigerator at Home Depot, paid just over 3000. Warranty ran out and from the very first day, we had issues with the ice maker. 3 calls to your service center and had the ice maker replaced. Now we learn that the ice maker backed up into the condenser and all of that needs to be replaced at a cost between ice maker and condenser over 600, not to mention it will take 4 days to get the part and xmas is just days away. Had to toss out 300 in food because top is at 50 plus!

RF263BEAESR refrigerator, ice maker bad after 15 months. Repair $400.00. I was hopeful to have found a company I could get a quality product. Not happening.

RF4287HARS/XAA - I rarely write negative reviews but this refrigerator is terrible. The ice maker has broken twice in two years resulting in thousands of dollars in damages to my widowed mother's floor. Bought it at HH Gregg in Charlotte. The first time the ice maker broke was two weeks after the 1 year warranty expired. Called HH Gregg and they didn't care. Do not buy the new fancy multi-door with fancy lights refrigerators. They are unreliable with too many fragile cheap parts and the manufacturers make their money on maintenance agreements. If you have to purchase an extended warranty that is an indication the product is garbage. I have a fifteen year old, two door standard Frigidaire at it's worked flawlessly all along.

I have a 3 year a Samsung refrigerator Model number RS265TDRS. I have had it repaired 3 times, about every 4 months now. The refrigerator will not stay cold. It has never worked as it should. I have to have a repairman to come to my house and tear it apart and physical pour hot water over the coils. Today the temperature in the refrigerator was 57 degrees. This is the third time. The repairman has said each time he repairs one about every other month. He thinks it was a design flaw. I contacted customer service about the ref but they said they know nothing about it. They lie. My repairman checks all devices and they all work. So why doesn't Samsung do something about it. They never will. Do not buy anything from Samsung ever.

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. I've tried 5 times the whole day. It didn't work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that they're going to order the parts needed.

Ice maker stop working after 6 months. Samsung did replace but would not do anything about the rust that had formed all over the ice/water dispenser. Now, the ice maker doesn't work again and I've literally tried to contact Samsung over a dozen times since 11/16/15 and if I can even get a response. I get told that someone will be contacting me soon or that it's been elevated to the right people but NO ONE from Samsung has reached out to actually solve my issue. I won't buy anymore Samsung products, mainly because the customer service is so poor.

Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said they'd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty that's broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.

I bought my Samsung fridge (# RS261MDWP) new March 2011, from Sears. I have had to have the LED light replaced last year. I ordered the part myself and had a repairman put it in. I did not buy an extended warranty and reading all the other comments, makes me think I made a fair decision. I see neither Samsung nor Sears are standing by their product. Now the fan (which moves the cold air from the freezer to the fridge) is making a terrible noise. I called the same repairman and he said I needed to replace the fan, and ordered the part. It will cost $250 approx. to do the repairs.

Samsung 3 door model RFG298AARS 29 cubic feet advertised capacity - Purchased Feb 2, 2010. Works fine even the ice makers one on top and one in freezer drawer. Last year after 4 years the plastic on the door shelves, track, and mounting frame for the drawers began to crack and break. So far I have replaced 2 door shelves, the flip up section of the meat drawer, the frame with the glass top for the drawers and the frame bracket due to cracking and breaking to the extent that is not functional. These replacement parts have cost almost $300 so far.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs "major work" and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.

Purchased a Samsung side by side fridge from Lowe's August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says they'll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty that's broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

The icemaker leaks water onto my floor. When the crushed ice is used some will stay in the tube and melt. This drops down and leaks water. The ice maker has been replaced twice and still does it. Also it freezes up and we have to call a repairman for that. It produced a loud noise at one time and we called a repairman to fix that. We have had 6 or 7 repair calls but since we purchased an extended warranty from Lowes we have not had to pay yet. We have had approximately 4 different companies to work on this product. We are extremely unhappy with the Samsung and do not recommend it to anyone.

We had previously purchased a fridge, and loved it when we bought a new house, we got a new stove and microwave. The microwave started not working at Thanksgiving, less than a year after purchase. Samsung gave us the runaround about it being out of warranty. First they tried to claim the warranty started when they made it, then after several weeks and two repairmen not coming because of the warranty issue, and then Thanksgiving we had NO microwave. We called and complained, they said it was under warranty, but when a different repairman calls, they say it is not. This time, because when they made the ticket it was after the purchase date. We had already purchased an extended warranty, they wanted proof. Samsung has given us the runaround for more than 3 weeks now!!! Their repair service SUCKS!!! Their products are ok at best.

We purchased a Samsung model RFG297AARS four years ago. This model has two French doors above a pull-out freezer, with ice maker in one door. A year ago, we noticed water had collected below the bottom full-width tray in the refrigerator compartment. We called a certified repairman in, and he ordered a "heater" unit for the back of the refrigerator. This worked for about a year when the problem occurred again. The repairman came again, called Samsung, and advised us to replace that heater unit. And no, it should not have failed already but we will have to pay for the new part. The leak and ice sheets continued.

Purchased Samsung Refrigerator Model RF28HDEDTSR/AA Sept. 2014 from Lowes ($2300.00). On November 27, 2015 refrigerator stopped cooling. Called Samsung. They gave instructions to reset cooling by pushing buttons on the control panel. Didn't work. Was referred to their repair service Home Service Network. Left 4 messages. No response. Called Samsung. They tried to contact them. No response. Left message to contact me. Finally received call and they said they ordered part for the control and could put it in on 12/4/15, $90. Service call + parts and labor. Could not give me total price. Told if it was compressor it would be under warranty. I will never buy another Samsung product. From reading reports, these control panels have frequent problems.

4 1/2 weeks ago I called Samsung customer service because my refrigerator had stopped working. It leaked water all over my floors. In the morning when we noticed my new kitchen cabinets had been damaged from the water. However, I did not even bring that issue up. All I wanted was my 3 year old appliance fixed since it was still under warranty. I was promised $100.00 to cover the cost of lost food items, still has yet to arrive. After two weeks I asked to speak to a supervisor and he offered $150 for a mini fridge that will fit cold cut meats, cheese, drinks/water and a gallon of milk.

Don't know how these guys can stay in business... but the manual sucks and the online help is non-existent. Worst product ever. How these items can get more and more expensive and less and less reliable is beyond me. Think twice before buying anything Samsung... Looks pretty but is a waste of money and the interior design is terrible. Last time I buy anything with bells and whistles.

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasn't a piece of junk!

Our Samsung refrigerator completely stopped working 18 months after purchase. French doors with bottom freezer. No in-door ice or water. Trying to keep it simple to avoid issues. Main warranty is only one year, thanks, but other certain items covered longer. Good luck dealing with Samsung. They will set up service, but it will take two days for the service company to even contact you and then who knows how long to actually schedule appointment, and then both companies they have set up to come to our home - because the first one lied and said I cancelled appointment due to cost -- are the most poorly rated of any kind of company I have ever looked at online.

We bought our Samsung French Door refrigerator with ice maker about two years ago. All was great until two weeks ago when the ice maker started leaking. The ice coming out was "wet" and just made a mess. There was no ice being produced in the freezer drawer tray either. Husband took it apart, found the tubing was frozen so he fixed that. We have ice in the freezer tray again but the ice maker still isn't working (despite resetting it and lower the freezer temps). We haven't attempted to contact Samsung based on other people's' experience (that it was a waste of time). Disappointing since we too paid a ridiculous amount of money for the refrigerator. We also owned a Samsung plasma TV that bit the dust after two years. Done with Samsung. Also going to contact Consumer Reports as this refrigerator (and many other Samsung products) appear as top picks (which is what prompted us to buy this particular model).

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. I've had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphy's Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didn't. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you don't know well -- DO NOT BUY SAMSUNG PRODUCTS.

We bought a Samsung fridge after our Kenmore quit at 30 years old. The Samsung quit after 2 months. The repairman said the motherboard went out and he had to order parts. Another 2 weeks later, he returned to install the new board and it was fixed. Even though we purchased an extended warranty from Lowe's, and the salesman claimed that the warranty would replace the fridge if it quit working, this did not happen. They refused to replace it. So, on my DO NOT BUY list is any Samsung appliance, or any appliance from Lowe's. One last complaint, the shelves are so poorly designed, that if you spill anything and it seeps under the glass shelving, it is not cleanable. The glass does not separate from the shelf frame. So now we have shelves that look like dried blood with mold growing around it.

To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made "different" than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didn't we go with a GE?!?

We purchased our Samsung French Door refrigerator, 4/15, and within one month there was mold starting to appear on all rubber door seals. I'm sure I'll be told it's all cosmetic, but all the same it's very disappointing.

Oven blew main board, fried wiring harness and burner. 4 days later we heard back from Samsung to call local repair. They also took 4 days, they then determined parts to order and ordered them. 8 days later they returned to repair. Those are the facts, you can supply your own estimate on the quality of service.

We purchased our Samsung refrigerator from LOWE'S in 2010. The sales rep gave it high marks, so we purchased it even though we could have spent less on a different brand. What a mistake this was! For the past two years, water has been accumulating and freezing under the bottom drawer on the freezer side. Samsung was unwilling to do anything since it was out of warranty, despite the fact that hundreds of reviews clearly show this to be a manufacturing/design defect. I have since removed the bottom drawer - permanently - and now break up and remove the 1/2 inch layer of ice by gently tapping it with a rubber mallet. This has to be done monthly. I will never buy another Samsung appliance - and because of their unwillingness to own up to the problem, there will be no more Samsung electronics in this household, either.

I bought the Samsung 32 Cubic French Door 2 years ago and I have to tell you it is without a doubt the worst decision I have ever made in my life! Less than 1 year, all the plastic pieces starts falling off. Samsung said it's cosmetic and warranty does not cover. The electric panel broke apart. They replace 1 time. 2 days later the same happen. They said that is also cosmetic! Now 2 years later the fan is making a noise like a boat engine and they said it is not covered - I have to pay for it. I have everthing in the house Samsung, even the names are falling apart! NEVER BUY A SAMSUNG PRODUCT EVER. THEY ARE WORTHLESS!!! DO NOT EVEN TAKE FOR FREE!!! Go Kenmore, or any other brand!! Did I tell you their customer service is in the Dominican Republic and is also worthless!!!

My wife and I bought all new Samsung appliances 2 years ago. First the dishwasher failed. They couldn't find anyone in my area to work on it and made no attempt to honor the warranty. Did repairs myself. The refrigerator has been nothing but issues freezing the coil up, the fan being bound in ice and now the ice maker died. 1 week ago the microwave died and it now need the whole control panel. Samsung has been useless in resolving these issues so I'm stuck fixing them myself. What a huge waste of money. Do not buy Samsung appliances. Guess my stove will be next.

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

I bought a Samsung refrigerator RS263TDR from my local Lowe's store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off.

We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer won't work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.

Samsung RS261 - We are on our 5th repair for the Samsung side-by-side with water and ice cube dispenser. The machine has flooded our house 2 times and has had water problems since 4 months into owning it. We have an extended warranty and this is getting old. The fan makes an awful noise, food goes bad. The fans in the back freeze, the water system breaks. We call service, they come order parts, and 3 or 4 days later come back and repair it. Rinse and repeat. There is a class action lawsuit against Samsung for these POS refrigerators. By the way, how do you rate 0 stars? I'm sick and tired of this refrigerator breaking.

We bought a Samsung Appliance package in September 2014. I have not been happy with any of the appliances. You must wash the dishes before loading them into the dishwasher, or the food will still be on them after a "heavy load" cycle. I do love that dishwasher is super quiet, which is the reason I was attracted to it. My Range makes a rattle noise when the fan kicks on, and I do not believe it cooks as well as my previous unit. My microwave sensors are WAY off, and we have tried to fix, but again, either the popcorn burns or pops 3 kernels. It too rattles. These are all issues I can deal with.

If I had a choice, I wouldn't even give ONE star!!! Our very loud, brand new Samsung fridge broke down about 3 months into our ownership. We contacted Samsung and were informed that it would be about 8-10 weeks before we would get a technician. I told them that was unacceptable. They "farmed out" the repair, and a "technician" showed up a few days later. He identified the damaged component and was going to order that and come back to install it. I asked him "shouldn't you check into WHY the component failed?" He did, and the root cause was also identified.

Bought in April of 2010. The display broke and had to be replaced. Two of the adjustable milk holders had to be replaced. They cracked and filled with moisture. Then this year, it started making loud humming and grinding noises. The Samsung repairman was here twice and said he couldn't open the drain. So water keeps accumulating under the drawer and leaks down on the fans and they hum and grind. It is so loud it wakes us up at night. I can't even have company without having to go outside. OK, when the ice maker drops ice, that may be a little louder. My last refrigerator was a Westinghouse and it was over 13 years old and still worked. Boy did I make a mistake with this one.

Bought in February 2015, ice maker has quit working every thirty days. Soda stream is a joke, absolutely the most noisy refrigerator I've ever owned. I will never own a Samsung anything again. Tried to contact customer service. I bet you already guessed. What a JOKE.

2014 I purchased model RF217ACRS refrigerator from Sears. Went well until I had problem when the freezer defrosted and lost all my food. Called Samsung and they gave me a company to come out. They came out and recharged the unit. Okay for a couple weeks and put dye to see if there was anymore leaks and to seal any leaks. About three weeks later freezer went to 57 degrees. I called and rep came out. He pulled lower freezer panel and he asked me when I replaced the coils. I told him it was a new fridge and only purchased in February of 2014. So as I see it I purchased a reconditioned fridge from Sears at full price. Still waiting to see what they are doing to do. I also made purchases of a stove and dishwasher at the same time. Took picture of the reconditioned coil also.

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

We purchased our refrigerator in August 2014 and then it started rusting on the outside. I called and of course still under warranty but I was told the warranty didn't cover cosmetic problems. Then the refrigerator started making a lot of loud noises. I called and they sent out a service person who clearly stated this was due to poor manufacturing. He packed an oversized opening in the rear of the inside. Less than 30 days the same thing except the warranty was expired. Piece of junk.

Samsung refrigerator RFG297AABP - I purchased my refrigerator from Lowe's in late 2008... Since new the ice maker has been more trouble. Nine, yes NINE new ice maker units since new. And now the ninth one is dead... I have spend over $1000.00 on a $3000.00 refrigerator, just have ice. To make matters worse, the front door under the ice maker has more rust, from the leaking ice maker, than a 30 year old ship rusting at sea. As a single father of four girls, money is tight and we can no longer budget a thousand plus dollars for ice! I can not recommend to anyone a Samsung product ... that continues to cost this much after purchase... and at seven years, is rusted so bad. Whatever happened to pride in the products that are produced?

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise it's producing. We've also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

I bought what I was told to be a top of the line Samsung Refrigerator in December 2013. This stainless steel appliance cost upwards of $2000 dollars. It broke down October 7, 2015 it was rendered useless because the control panel went out. At this point we have been waiting three weeks for a part. It is BACK ORDERED AND SAMSUNG IS UNWILLING TO RECTIFY.

Also own this lemon (model rf217acpn) and contacted Samsung. Looks like they want to help which is a joke as they're paying a tech to come out & diagnose the problem. They know the problem, everyone who bought this dog has complained. Samsung has been sued in 2010 over this via a class action suit! I think it's been settled but they have still not learned their lesson in that they continue to screw the public with this product. I'm looking into starting another class action against them seeking not only damages for this but also for punitive damages for not correcting there knowing & egregious conduct.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although it's just the two of us. Thank god, I'm 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now they're too big to fall through the opening so you're constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that I'm buying a new one and I'm going to donate this one to the goodwill. It's better than nothing for someone who needs a refrigerator.

I've owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung "this is not normal" and they say "Well it's past warranty so you are on your own". Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

The worst thing I have purchased. Call Samsung two weeks ago and still no help. Now my freezer stop working. Never will I purchase anything that have Samsung on it. Model number rf197cpn French door 4yrs old. Please do not buy this refrigerator!!

We bought the 345 Ltr RT 35 refrigerator in May 2010 in Aurangabad, Maharashtra, India. It was working well till May 2015. After which the lower door was not getting closed properly and defrost was not functional. After noting the problem, it was reported to the concerned authority and customer care number provided by Samsung in month of June. We were told to change the position, restart the refrigerator, which did not help. After persistent problem, it was again reported to customer care on 19th Sept. Again the executive told us to lift the lower door, but nobody visited our place. After repeated complaints, one of the technical person came to our place, changed the IC and told us that "Your defrosting problem is solved, but door problem cannot be solved as the refrigerator purchase date is more than 5 years old."

Samsung RSG257AARS side by side refrigerator - July 2014 we noticed that our freezer was not working. No ice and the food was thawing out. I called Samsung because we had purchase the unit in 2009 but I have always at least gotten 10 years out of a refrigerator. The customer service representative agreed with me but said the only thing she could do for me was to sell me a 1-year extended warranty. That was her solution so that I could get someone out to check it and repair it. So I bought the warranty. In the meantime I lost a whole freezer full of food. I called the service company and they said the soonest I could get someone to come look at it would be September. So I said I have to go without a freezer for 2 months? Well we had no choice and keep a cooler full of ice out on our patio so we could get through the rest of the summer without ice and a freezer.

Bought a $3000. Samsung refrigerator from Lowe's, and turned out to be junk. My son had bad luck with their hd tv's, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didn't apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.)

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust.

Purchased from Lowes, my advice is to look for any other brand that has no affiliation to Samsung. Within the first 2 months, water would only occasionally work. Called 1-800-Samsung Junk, got the run around, they had me do all types of tests to make sure I was knowledgeable on how to push the lever to dispense. After an hour they said they would call a repair center in my area and someone would call me. Waited two weeks with numerous calls to repair center and Samsung.

We purchased a new Samsung refrigerator in July, 2015 and immediately noticed loud popping and cracking noises. I contacted Samsung and was told this was normal due to our purchase of a model with automatic defrost. (Is there a manufacturer that still makes a manual defrost refrigerator?) No help here, so later I began a Live Chat on Samsung's website to again register my complaint. I was eventually given a link to request a service technician to come and examine the refrigerator. The link failed and I lost all contact with the rep. I then called the service request department and had a long conversation with a nice lady that again confirmed that the noise was normal. I donated a 20 year old Whirlpool that I wish I could get back and dump this Samsung. Never will I ever consider buying any other Samsung product.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldn't use the fridge to full capacity. As instructed by technicians there were so many things which I shouldn't put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I don't remember till date if I ever had to be so careful in using the refrigerator. I couldn't use half of the space in refrigerator fearing it will get spoiled.

Last month, I noticed the drinks weren't cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldn't get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasn't in. Tuesday, the part wasn't in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didn't work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.

I purchased a Samsung double door refrigerator about 2 yrs back. From day 1 of purchase it is not working well - does not cool, there is water puddle formation in front of the refrigerator (it is supposed to refrost type). Despite getting a Samsung technician and having it repaired twice still the problem is persisting. I even paid Rs 300-400 both times for the repair even though it is under warranty. I even offered to ship it at my own cost back to Samsung and forget about it and would like to buy another refrigerator from another company that is more reliable and responsive. I suggest to all Indians never to buy a Samsung product in their lifetime. Samsung is most cheating company I came across.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

I purchased a Samsung fridge March 2013 from the brick with stove, and dishwasher for our new home. Within the first 6 months we started to notice water in the crisper - just one side... OK someone spilled something? That went on for a few more months and we started wondering what/why? Went online and was told to contact Samsung, there was a "fix" to our problem. I called, they sent repair person here Feb 13 2015. Within 3 months it started again called right away. They sent the same part for a new repair - which was the entire BACK of the fridge - this time will do it! That was June 30/15 and we have been calling Samsung now for a few weeks as it started again?

My case resolved! Once I provided a receipt from a local appliance repair service that the condenser seized (luckily I saw the sealed system was under a 5yr warranty while researching a fix online). Samsung attempted to have one of their authorized service centers send someone out to verify/repair.

We have had 3 service calls on the ice maker. It has yet to make a full bin of ice. It freezes up with a softball size of ice. They have put 3 ice makers in. Now we are being told it's out of warranty and will be covered under Lowe's extended warranty. It will have to be serviced 3 times under them before it can be deemed unfixable. 6 service calls REALLY on the same problem. We have to cut it off for days to let it thaw, then turn it back on and it may or may not work for a few days. I'm not a repairman but I think it's a sensor or bad circuit board.. Samsung is hard to work with and Lowe's and Golden in Home service even worst. We had Lowe's give us 3 appointments only to have Golden in Home to cancel. Don't shop at Lowe's. Don't buy their warranty... DON'T BUY SAMSUNG. ANYTHING!!

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since it's like a car that's completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345.

Two years ago I purchased a Samsung Side by Side refrigerator RS5267TDWP. The refrigerator portion stopped cooling. I had to throw all my food out. I had purchased the extended warranty. The repairman came out and determined what the problem was. One of the parts I needed was an Evaporator cover. The part number given to the repairman did not match what was in my refrigerator. Samsung insisted it was the right part. They had no other options. So Samsung can't remember or look up what parts they used in their refrigerators two years ago. So here I sit with no refrigerator. All the comments about the ice maker are spot on. The ice cubes freeze in the chute. Whoever designed the ice maker was a sadist. Never buy a Samsung refrigerator. My last refrigerator made by Amana lasted 14 years at half the cost.

Bought the Samsung refrigerator in summer of 2013 - within two months had water beneath veg tray. Called repair, said fan was blocked by me. Issue came back, second man pulled back replaced whatever. Then the food in bins would rot because it would fill with water. If this wasn't going on all the water bottles just above the bins froze solid. Now have had the repairman again come out. He's had to order an entire new back panel. I am to remove food, leave it off for a day so the ice build up around the fan defrosts. Had to buy a storage container for food and will have to get ice while this lovely piece of useless whatever.

Since purchasing in 2012 this refrigerator has been a constant problem. We have had to defrost the freezer 6 times due to ice buildup. And now for the second time the refrigerator is not working. The back panel freezes. The fan then breaks due to the ice buildup which causes the motor to stop. This has happened twice at a $500 cost to fix. Now in addition to the refrigerator not working there is ice building the size of a large melon in the lower right hand interior panel. We have been told this is due to bad insulation and is a product defect.

The consequences are that I'm out almost $2675.00 and stuck with a product that does not work. Repairman came. It took 2 months for appointment. Said he fixed and we had a 90 day if it didn't work to call them back. Well guess what - it didn't work. Hasn't made ice at all. Just a worthless product and haven't got any satisfaction from anyone at all not even Home Depot where I bought it. Very very very disappointed.

Like so many, I purchased a French door Samsung refrigerator and had nothing but trouble. I have read so many reviews and complaints about the Samsung refrigerators, as well as the poor service Samsung provides. What I know is that many larger retailers such as Home Depot and Lowe's who sell the product are as guilty as Samsung for selling and promoting a product that has proven to be a consumer failure. I note that there is a class action lawsuit initiated in the U.S. I propose we do the same in Canada as well as hold retailers who sell the product responsible too. If you are in Canada and have had nothing but grief from your Samsung refrigerator, please email me at **.

I've had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so I'm asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

This refrigerator was the most expensive in the store, but I thought it would be the best and it is the absolute worst. For $3,500, you would think you would not have to defrost the area of the ice maker. It works like the cheapest brand in the store. It doesn't give you ice cubes, just pieces of ice that go flying everywhere. Ice gets built up and clogs the ice maker and you have to take an ice pick to remove it or it won't make any ice. I absolutely hate it and I'm stuck with it for a good long time.

I have owned a Samsung French door, bottom freezer, model RF197ACWP for a year and a half and have had pooling of water under and inside the crispers and a layer of ice forming in the bottom of the freezer. This is apparently a common problem with this model, a manufacturing defect. I have never experienced any issues with any refrigerators I have owned in such a short period of time. The last refrigerator I owned lasted 15 years without problems and the one before that 20 years! Also, just after a year with this inferior product, the white door handles started to peel, exposing polished chrome or steel. I thought the cosmetic damage was the worst of my complaints! Little did I know. I will not consider buying Samsung products again, as its customer service is unresponsive in addressing complaints.

RS265TDRS - Expensive product, but not very efficient. Freezer works but does not cool enough. Please be aware of this product. Very disappoint that have to buy another fridge. Most places not recommend to fix it. Please do a little more research about Samsung fridge.

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. There's nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.

I am purchase the refrigerator in the Feb 2015 and during 8 month the refrigerator is not cooling. I log the complaint in Samsung call center. Request No is ** but still date it was not resolve. I am taken every day follow up with call center but no one take it seriously. Kindly resolve it on priority otherwise we will take legal action against Samsung.

Samsung has fallen so short on their appliances (refrigerator) that from the first week I had to have our refrigerator serviced, and it has been a total flop since the beginning. If you put anything in the freezer it makes terrible noises and now my lights on the outside panel won't light up.

The design of crisper drawer doesn't allow for cleaning front bottom of drawer if something spills. A double layer of plastic prevents one from getting in between to remove spill. I have tried everything to get to this area without success. Very poor design - and of course, the drawer was not built to disassemble. It would crack plastic. Who thought this up? I'm sure replacement is not inexpensive.

I purchased a Samsung RF217ACRS/XAA refrigerator from Home Depot a year ago. Just before the warranty ran out, I contacted Samsung service for a repair. The evaporator coils were over icing and the drain failed causing water to run into and under the chiller drawer. This is the 3 door model with the freezer in the bottom. Request for service initiated on 9/28/2015 and this is 10/9/2015 with no service scheduled. Multiple telephone calls to Samsung service and to Home Depot. Warranty expired on 10/4/2015. All is documented.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Don't buy a Samsung refrigerator.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowe's Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowe's repairman told us since it was cosmetic it wasn't covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they can't fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you can't use the crushed ice? They are now telling me that they haven't seen this issue "in the database" so they don't think it's an issue.

RF263BEAESR/AA - One month and three days after date of purchase from Best Buy, the handle on the freezer drawer fell off. The threads on the plastic handle latch had been stripped by the stainless steel bolt inserted into it. The bolt was used to attach the right side of the handle. The Samsung repair rep. told me that since the handle worked when I purchased the refrigerator and no longer did, I had damaged the handle and thus the damage was not covered by the warranty.

Model RF31FMESBSR/AA Horrible unit. Icemaker will not work. Replaced it and the 2 main circuit boards and no one can figure out what's wrong. VERY, VERY POOR PERFORMANCE and VERY, VERY POOR SUPPORT. Bad choice. Will get a Whirlpool next time. Samsung should stick to phones and TVs and stay away from appliances altogether. My appliance repairman says SAMSUNG SUCKS!

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldn't be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Don't know but at two years old, the fridge looks like a write-off.

On August 16th, 2015 our new Samsung refrigerator model number RF28HMEDBSR/AA leaked water all over the kitchen floor. We contacted the Samsung customer service number listed on the refrigerator door. 1800-726-7864. After being prompted through a maze of extensions and holding for 20 minutes we were told our refrigerator was no longer under warranty even though it was less than one year. They said they would send out a one time courtesy service call. A week and a half later a third party service company arrived and diagnosed the refrigerator as having 3 defective parts that needed to be replaced. He ordered the parts which took another two weeks. During this time we submitted our purchase receipt to correct the date of purchase and show the refrigerator was still under warranty. The new parts were installed and we thought all was well.

This is the worst refrigerator I have ever used. Well the refrigerator and freezer are fine. It's the stupid ice maker. It doesn't give cubed ice, it gives pieces of an ice cube. My floor stays wet because of this. I have had 2 Samsung people check it out and they said that's how it works. If you like having little pieces of ice fly out at you then this fridge is perfect for you! Ours is about a year old so I'm stuck with it.

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and we're spending another weekend fixing it. We cannot afford another fridge so we're stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up.

On the 28 of September I called Samsung call center to complain from my fridge that is not cooling at all and until now they didn't send anyone to fix it although I kept calling them everyday and the fridge is still under warranty. The call center employees are very incompetent and refuse to transfer me to the maintenance department and also refuse to give me their address.

We purchased the Samsung 24CF counter-depth side-by-side refrigerator in December of 2013 from Pacific Sales in Chatsworth, CA. The unit cost $3149 before tax and we paid an additional $350 for an extended 5 year warranty. Within 6 months, several of the side shelves, which they'd demonstrated as being intended to hold gallons of milk, had cracked or were broken to the point they hung of the door. This was true even of the shelves we used only to hold condiments and smaller, lighter items. Within 13 months, every single door shelf was cracked or broken and the plastic surrounds on the main shelves had cracked as well.

Fridge - we've had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesn't know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying it's fixable and the tech saying he doesn't know what to do. THIS IS HOW WARRANTIES WORK???

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!

RS267TDWP - I bought the Samsung double french door refrigerator about 3 years ago and 6 months into owning it had my first "ice" problem in the Fridge part. Every 2-3 months we have to open the panel in the back and unfreeze with hair dryer!! This is ridiculous. Even worse to hear Samsung isn't doing anything about it! I want help. Let's make Samsung accountable.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because it's not fixed but Samsung Support states that the reports says our refrigerator is "operating normally". Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they don't have the good reputation we thought. I have comments between Samsung and myself, but as I stated they won't allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but that's not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

We replaced our appliances with Samsung's less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

RSG257AARS/XAA - I purchased my Samsung side by side refrigerator in 2012 and the ice maker has given me trouble numerous times over that period. This last time, it would only make a tray of ice if I hit the reset button. I was told I would need to call a repairman. The service call was $79 and the part will cost $207 and will not be available for a week. I will not buy another Samsung product.

This is accurate and fair. Here it goes. I purchased this refrigerator in 2014 from the Home Depot. I also purchased the 5 yr extended warranty (just in case). It all began with them delivering the wrong unit and it also had a hole in the back from a forklift. The delivery company left it in my driveway and drove off and in the process, ran into and wrecked my neighbor's picket fence and would not share insurance information for replacement. Yes. HD sent two young men to pick up the fridge without a lift on the back so all of us had to heft this into a high bed truck to remove it. Ended up renting a truck and picking up and installing the new one ourselves. So I have had this refrigerator for 10 months and it stopped cooling in the fridge and the freezer. I want to add that the vegetable storage units do not keep the vegetables for long at all. They go bad after a couple of days.

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I can't use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

Bought a Samsung refrigerator in May from Home Depot. They were on sale and was what we needed to fit the area we had. Four months into it, my wife comes to me saying it's not cold, all of the frozen food was thawed and it's a mess. After throwing everything out, I called Samsung repair. Talked to someone in India who read from a script. She directed me to some tests I should do first. I did them, didn't work. Called again, more tests. All I want is my fridge fixed. It's under warranty. What's the problem? It's that they are told not to send anyone and that the consumer should be satisfied spending $1,796.43 for a fridge that worked 4 months. Tomorrow, I am prepared to start the fight. Class action please.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages.

I bought RAF297AARS and now find drain hole was frozen and water spilt over and accumulated under drawer. I searched the web and found it is Samsung design issue. The worst thing is the drain hole part is rusted and bring the rust to the water and ice. I did not know how long I have drunk the rust water and ice. I called and they will charge $125 first and then to decide if it can be fixed. I will write letter General Attorney of IL to reflect Samsung neglects people's health. They put easy rusted material to let customers to drink rust water and ice.

I've had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. It's my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

Model RF266AEPN, french door model. Purchased spring 2011. At four years old had to be serviced for the ice dam at the back of the refrigerator causing the fan attached to the evaporator to be compromised and sound as if the refrigerator was about to blow up. The repairman warned me that this was a common problem with Samsung and tried to sell me an extended warranty. I declined. Unfortunately I should have listened because six months later it's the same old problem.

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time I'm not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

I will NEVER buy another Samsung product after the experiences I have had with this refrigerator model #RFG298HDBP. Water from the door dispenser would drip enough to fill up the reservoir and it had to be constantly maintained. While during the warranty period, the lower icemaker never worked properly or regularly. Samsung sent out a repairman who replaced the icemaker at no charge (under warranty). The replacement was of equal poor quality as it operated for a month or so before problems started. Water would overfill and spill into the ice bin... Finally, we decided to shut off the lower icemaker. The warranty had expired and I was not going to pay for a service call because I was beginning to see more problems on the horizon.

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

I bought a Samsung Counter Depth Refrigerator 6 months ago and it wasn't right from the day I bought it. It didn't cool on the refrigerator side, and the freezer built up frost. Then the outside started getting condensation. I called Samsung and they sent someone out a week later. They said the fan wasn't working. So they had to come back a week later to install a new one. One month later now, my fridge is doing the same thing again. I called Samsung and they won't replace it until they try to fix it 3 times. What a joke! You pay over $2000 for a fridge, it should work! Customer service was polite but couldn't do a thing. I wouldn't recommend Samsung.

I bought the French door, bottom freezer drawer, water in the door Samsung Refrigerator at a local appliance dealer that I've done business with before. Bought it because it had the configuration and stainless steel look I wanted. All seems to work fine currently but it is very noisy, making loud humming and intermittent vibrating. This started after about 2 years of use. My mother's long time (30 years) refrigerator started making the same kind of noises about a year before it quit so I'm worried.

After a year went up on this fridge I have had to replace ice maker and other parts, and Samsung will not do anything about it. Will never buy a Samsung product again!!! My model number is rs261mdbp, now the rubber tube that water comes in to fill ice tray freezes solid and I have to thaw it out to bust ice block off. This picture is of tube after I got ice broke off. Need help to sue Samsung.

WE HATE THIS FRIDGE! Samsung should be ashamed! This is the side by side model # rs25h5111sr. It's 2015 & with the tech we have now, there shouldn't be these issues. I have over 5 major complaints about this fridge! 1st the noise! When we open the freezer door & then shut it, it sounds like the haunted mansion over @ Diz! It expands & creaks like the walls in the haunted mansion. It was so comical, I invited neighbors over to witness it! They think it's hysterical, we do not! When we also open the freezer door & shut it, there's a knocking sound like someone with a hammer is banging for about 3 or 4 times! The thing pops & cracks but not just little pops or cracks. It's so loud it awakens us in the middle of the night! Sounds like someone breaking into our home. The motor is also noisy... why? Did Samsung forget to put needed insulation in this fridge or did they just make it cheaply?

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I don't want a fride that doesn't keep foods at a safe temperature! If there is a class action suit, I've not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

We bought the RF263AEWP model on August 30, 2011 from Lowe's. About a year later, the fan was making a noise. It was blocked by ice build up. We got rid of the food, and defrosted it, with the help of hairdryer, etc. It was fine for a while, then it happened again. We called an authorized Samsung Repair person. He said it would cost over $700 to fix it. We found reviews where other people had this problem and they spent $$ on repairs, only to have the problem come back. So, we didn't pay for the repair person. We defrosted again... It's now freezing up again. Food in the freezer is "soft". We are shopping for another refrigerator. If there is a class action lawsuit, we want to be a part of it.

Icing under storage trays. It has been fixed twice. We paid 140.00 the first time. The next time Samsung sent a repairman with a replacement part. (One time only they said.) Now we have the same problem again. So does a LOT of customers. Do NOT buy a SAMSUNG! They do not stand by their word. Their products are a N/G!!

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it won't drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

Purchased in 2009 from Lowe's. Was instructed to call Samsung due to out of warranty status. Was informed by Samsung that my complaints were mine and it was not Samsung's issue but was "cosmetic" and I would have to take care of it myself. She stated that there had been no other complaints such as this and passed me on to Quality Control who also told me that there was nothing like this on any of their refrigerators.

Paid $2,000 for our Samsung fridge in August 2014. Last May started hearing a very loud rattling noise, ice was crushed most of the time too. Had technician out to the house 3 times to be told all normal! I will never ever buy from Samsung again! BUYER BEWARE!!!!

RF31FMSBR - Refrigerator sucks. Had it 2 months as Motors for fridge got louder and louder wakes us up at night, annoying while watching tv. Have had freezer stop working and food spoiling for no explained reason. Have had service personnel out hear replacing fans, compressors, etc. Agrees it's loud but he's heard worse WTF. Still within Yr but Samsung not willing to refund as they say next time until out of warranty. Do your research - SAMSUNG FRIDGES SUCK!!!

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

French Door Counter Depth Refrigerator with Deli Drawer RF24FSED - Like those before me, I am hoping others can benefit from my mistake. My Samsung refrigerator is less than two years old and the ice maker doesn't work. We have done all the recommended fixes several times. Both Best Buy and Samsung will not do anything to help. Reliable appliance repairmen won't work on Samsung appliances and say they can't even get parts. Also the interior design isn't very good. The door shelves have an extra metal trim and there is space between it and the plastic wall. If something spills and gets between the metal and the plastic wall it is a nightmare to clean. I also find removing the plastic vegetable bins to clean a big hassle. I will never purchase a Samsung product again.

I bought a Samsung Refrigerator model #RF263BEAESR 2.5 years ago. It was over $2,500.00. It has had very light use and out of the blue the freezer stopped working. Called Samsung and they sent technician to diagnose. Cost $125 for them to tell me the compressor has stopped working. After many emails back and forth and telephone calls to Samsung - most can hardly speak English, Samsung will pay for the part but NOT the labour. The labour costs are estimated at $900 to install the compressor. Really Samsung. That's how you back your products? No one expects a fridge to only last 2.5 years. Never will I buy Samsung again. It's just a scam. These new appliances from Samsung just don't last and when a part goes unexpectedly they do not back up their product. They want you to buy a new one because in the end it's probably cheaper. Well I may be buying a new fridge but it won't be a Samsung.

5 year old fridge. Ice maker cracking, popping, icing up underneath. Hundreds of dollars to repair. Forget THAT! No more Samsung products for me. I learned my lesson. Stick to names that are associated with refrigerators and other major appliances like Whirlpool or Maytag. Customer service means something. As many people having problems with the ice makers and Samsung isn't taking any action, I would think a lawsuit would be initiated. I want in if there is a class action suit.

It does not make ice. I have to buy ice after spending over US$ 2,000 on a Samsung INFERNAL machine. They come, they look, they adjust, you are out of warranty now. Pathetic!

I purchased the Samsung French Door RF26V Series Refrigerator at Lowe's. Approximately 15 months afterwards the refrigerator was not cooling properly and I noticed back wall inside was frozen. I was forced to purchase a used refrigerator and put in my garage because it was unsafe to store food at 45 deg. Repairman told me to unplug it for 3 days and let it defrost or thaw out and try to restart, and if that doesn't work he will come look at it. Also the ice maker just keeps pushing ice out the top of the bin causing it to break the bin - $99 for replacement. I paid $2500.00 for this appliance and I am very disappointed with the Samsung product. I will never purchase another Samsung appliance nor will I recommend the product to friends or family. This is day 2 of defrost, I feel like I'm in the olden days of having to defrost the refrigerator. I am a widow raising a teenager and cannot afford to buy a new one. Thank you.

I bought a $1,300 Samsung side-by-side refrigerator from Conn's. I had it 6 months, it quit making ice and sounds like an airplane is about to take off! I have had the ice maker and the entire back of the ice maker replaced 3 times in 2 years. My warranty ran out, now I'm stuck with this $1,300 piece of crap. Conn's told me to call Samsung, well that's a laugh. They tell me to call Conn's because when they shipped it out, it was perfect. Conn's says they aren't to blame. Well I guess I'm to blame for buying this beautiful refrigerator that on the inside is a piece of crap. Now I'm stuck with a 2-year old refrigerator that doesn't make ice and sound like an airplane in my kitchen. Thanks Samsung for your crappy service.

The ice maker seldom works and the filter has to be changed frequently & is expensive.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowe's.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsung's service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I purchased a Samsung refrigerator 18 months ago at Lowe's for $2000.00 and it was a french door fridge. It stopped getting cold so I got on Samsung website and found a repairman at The Appliance Doctor. They sent a man out and he looked at the fridge and said it is not worth fixing. It needs a computer and two other parts. He continued to say Samsung are junk and it will break again. I then called another well known appliance repair center and they also told me that they do not work on Samsung products. They stated they can't get parts for them. So then I contacted Samsung and that was like talking to my dog. Very unhelpful. I went out and replaced this a Whirlpool.

Started after a year old ice builds up on bottom freezer - can't close door. Called Home Depot where we bought it. They said we had to call Samsung. We called Samsung, they said we only get a year warranty. We had to pay for a extended warranty. Why are these people getting away with this. I want my money back. I also bought the Samsung stove - had problems with that since day one.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water.

I have had my refrigerator for just over four years and luckily only serviced once. I only purchased a four year warranty (Lowe's) unfortunately and now my ice button does not work. I also do not have all the door shelves having the first one break within 6 months of purchase. It looks as if this product is a piece of crap and my money would be better spent in saving for a replacement.

I purchased the RF28HMEDBSR/AA 15 MONTHS AGO. Of course just after 12-month warranty I start to have problems with ice maker. The build up of ice on the outside of ice tray prevents the ice from dropping down. Chatted with Samsung rep and not helpful. I need to PAY for a service rep to come fix. I paid $2500 for this product from Sears and I would not recommend this product unless you want to spend more money and pay for extended warranty. When you purchase an appliance that is this expensive you should be able to assume it will not have issues so soon!