Samsung Refrigerator Reviews

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isn't even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldn't recommend it.

My fridge works fine so far, but I'm getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowe's don't work in our fridge and can't get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowe's. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, we'll see. They just don't seem to care, either Lowe's or Samsung.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowe's and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because it's poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I can't even get it taken care of under the first year so I don't know how that's all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadn't received them, so I called them again. I was told that the order hadn't been placed so I ordered them again. I still hadn't received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didn't know where they were? She placed the order again.

I purchased a french door refrigerator from Lowe's two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. It's not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty.

The cooling fans broke. It's making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said he's not sure what's wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didn't fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didn't fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what I've suffered in food loss. I'm also told there is a class action lawsuit over this issue that I'm having. But I can't find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

The Gas choke burnt and was not cooling. The problem is already rectified once, but I am again facing the same problem.

The Samsung refrigerator stopped cooling and the unit is barely five years old. After reading the reviews on this site and after being told that the replacement part was going to be $300-$500 (and may not fix the problem), I will be buying a new unit! Luckily, mine came with the house I bought and not out of my own pocket.

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010.

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty.

Caution to all purchaser: Never buy a Samsung product. It will only give problems/ headache. Their support team only knows one thing as they have sent this for two times. And I am waiting for the 3rd time. My refrigerator was repaired two times in just one month. This product was purchased in June 2009. Now again, it is not working and I am waiting for the 3rd time. It has caused me inconvenience.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with "Power Freeze" (as recommended in the owner’s manual).

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now I'm trying to get Samsung to warranty the unit since this is clearly a major malfunction.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didn't work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

I purchased a Samsung fridge/freezer from currys store wednesbury, Birmingham on the 2/7/2011, it was delivered on the 9/7/2011 the freezer door has a hole in it there is a crack in the door and the plastic is bubbled I have phone the customer services three times regarding this matter the 3rd person i spoke to Richard Coyne stated that there was no record of my telephone calls on the 23/7/2011 or the 24/7/2011, he claimed that someone will contact me within 24hrs that was on the 25/7/2011 and i am still waiting the service is appauling, as within my rights i want a replacement or a full refund asap

I have a three door Samsung stainless fridge, purchased in September 2010.

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didn't make much ice.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO.

Samsung fridge fan ices up. fridge will not cool then, I have paid $440.00 in two h ouse calls and no one can fix it bought in 2005. Model #RS267LASH

My Samsung refrigerator is less than two years old and the ice maker doesn't work. I have tried replacing the valve and it still is not working. I called Samsung and they forwarded me to their replacement part source who refuses to give out part numbers (against company policy), making it next to impossible in finding the correct part from a better or cheaper source. What a scam. I purchased all of my kitchen appliances from Lowe's and all four are Samsung. I will NEVER buy Samsung again. Terrible quality, terrible customer service, terrible experience. Shame on Samsung!

We purchased Samsung RS264LARS side by side on July 1, 2006 from Lowe's. At the same time we purchased an extended warranty. The fridge side has gone out 2 times in warranty, and now again without warranty coverage. I spent 2 hours on the phone arguing with Samsung (Lowe's wouldn't help), and there was finally, at the top of that customer service organization (5 levels up) someone who listened and maybe extended the warranty (not sure I believe it yet).

I own a Samsung Side by Side Refrigerator, Model No. RS277ACPN, that is 2 years old. We are 2 older adults in this household and do not put a lot of wear and tear on our appliances. Today, upon cleaning the refrigerator, I removed all of the shelving. On the third shelf down level, the back wall of the refrigerator has developed two hair line cracks on either side of the light. This is not an area that items in the refrigerator would have access to, so it is doubtful that these cracks developed because of any wear and tear by a consumer.

Follow-up to 8/7/2009 posting: I have a Samsung RS267LASH refrigerator that we bought on November 17, 2006 and which I registered on the Samsung website. The warranty has ran out and now in Aug. 2009, we are having the issue with the refrigerator side not cooling. The repairman came out and $350.00 later (changed fan and circuit board) the fridge is still not cooling and the freezer is now not working. It started with a flashing light on the front panel (door). The frig stopped cooling first. My husband has unplugged and plugged it back in according to the owners manual and still doesn't work. Repairman coming out again. Thank goodness we have a stand alone freezer and our old refrigerator!

I bought a $1700.00 Samsung French door refrigerator (model # RF26588BP) with an extended warranty from Lowe's. It did not last one year. My food froze in the refrigerator and my freezer door could not be shut because of the ice build-up. I had to make multiple calls to the company. I was told to fax my receipt before they could initiate a repair. Two faxes and several emails later we had an appointment. The repair service never showed up or called. We set another appointment. They couldn't find the problem. After multiple visits and no results, we demanded a new refrigerator. When Lowe's delivered the refrigerator I asked the delivery person what happened to the returned units. He told me Lowe's throws them away. I was stunned. I asked if they even tried to repair them or get credit from Samsung and he told me no.

I purchased four brand new appliances manufactured in Oct. 2010. All of them were Samsung made. Out of these, refrigerator had dents on two drawers. I informed the dealer immediately. The dealer told me that they have informed Samsung and I will be getting phone call from them. After many days since, there was no phone call. I tired to contact Samsung Canada. There is no positive response from Samsung Canada to date.

I called Samsung regarding the 4 year-old fridge (RS2530RWB). Both freezer/fridge side warm; then next day it’s cold/frozen. It’s been happening for 2 weeks; food spoiled, etc. They tell me I have a 5-year extended warranty with Best Buy. I call Best Buy, but guess what they have no record of extended warranty. They do make the service call for me. Service people call me and guess what: they are not a Samsung authorized repair center. So back on phone with Samsung, “Oh, it’s only the sealed system warranty....” Oh of course they could have told me I was ** the first time I called. So they give me the number to authorized repair center.

We have the Samsung 2 door, 2 drawer refrigerator/freezer. The freezer door is rusted just under the water dispenser. It looks like a cancer! Every week water leaks from under the freezer because there is water leaking from inside and collects under the freezer basket. It somehow thaws and there is a puddle of water near the appliance and in my pantry.

I bought a Samsung fridge/freezer less than 4 years ago, model Rb193kabb.Everything was fine for about 3 years. A few months ago, I opened the fridge and every single thing was frozen solid. Over the next few months, about once a week or so, the fridge would either be way too hot or the freezer would have thawed, or both. Unplugging it for a few hours seemed to help. This week, unplugging it stopped working. I called the 1-800 Samsung number. They took all my information for half hour conversation, and then say "I am going to give you another 1-800 number to call and they will set you up a service appointment".

Our ice maker makes so much noise when dumping the ice. I called Samsung and was told that they know of this problem but nothing can be done. Can someone explain to me why? With the great technology that we have today, can't someone within Samsung figure this out? If they were willing to pay me, I have the solution and made a rig to make the noise quiet. Whirlpool does not have the noise. GE does not have the noise. What is wrong with these people at Samsung who do not care about service after the sale? All I am asking for is a quiet icemaker dump. I should not have to fix it myself.

I purchased refrigerator in July 2009.The ice maker is broken. As per service tech, it needs circuit board, water fill valve and ice maker cost $500. I can't get local repair. I think they have quality control problems.

I have a refrigerator I purchased on 4/19/2010 that needs 2 new circuit boards. Doesn't Samsung stand behind their product? A refrigerator that doesn't make ice and lights and front panel doesn't work. The fridge wasn't set-up till May 1st. I paid $907.16 for the fridge at Sears. The parts are over $100.00 each. Please help.

I bought a Samsung refrigerator Model RF267AARS on 11.09.7 at Best Buy. Fortunately, I did take the extended warranty. The repairman just left after installing another new ice maker. This makes about the fifth or sixth ice maker that has been replaced because it will just suddenly stop working. I would never recommend this refrigerator to anyone. I have no idea what’s the cost of replacing the ice maker, but I suppose I'll learn very soon. The warranty expires on when I first reported this problem to Best Buy. After having the refrigerator for a few months and two ice makers later, I was basically told to live with it. I would recommend people who purchase items such as this to do so from an appliance dealer and definitely not from Best Buy. They are no better than the Samsung refrigerator.

The same thing has happened--about which many have complained with this product. There are plastic pieces in the ice from the ice maker. It's been repaired once, and it is still occurring.

I purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs. A crack appeared inside the freezer door which is not due to normal wear and tear. Lowe's sent a repair person and he told us it is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens a lot in Samsung ref. and we should contact them. I contacted Samsung and they told us this is due to normal wear and tear and we can send a repair person but we will charge you and we can then decide if it is wear and tear; however we are responsible for the repair man visit fee. They refused to accept the responsibility of Samsung to fix the problem even though the refrigerator is only 3 and 1/2 years old. The inside has a big crack and we have paid almost $1,700 for the refrigerator.

On 9/27/10, we purchased a Samsung side-by-side fridge (model #RS261MDWP) according to the receipt I'm looking at from Best Buy. We had a guy come out as soon as possible after we got it home because the filter area in the bottom right corner leaked. Under warranty, so it was free to fix. No problem. So now, a few months later, the ice maker has quit. I contacted customer service via online chat and he sent me to a link online to fix the problem. Once I read the page, I discovered that the fridge ice maker reset button looks nothing like the one I own. Plus, they have some other gel button listed to push that is non-existent in my model.

I bought a refrigerator RF267ABRS in June of 2009. The fridge now makes a noise so bad that you can hardly take it. No one from Samsung will help. I think it is the same problem everyone else has as now it appears to be not cooling as well in the fridge. I'm worried about the food going bad and we spent a lot of money on what I feel is a piece of junk. Samsung should refund our money and/or recall this product

I bought a Samsung Fridge 3 years ago. One year ago, it started having temperature problems so I asked the service technician to fix it. Four months later, it had the same problem and had the service technician fix it again. Another 4 months later, I encountered the same problem. I contacted Samsung in writing. They covered a one time only out of warranty service order. However, 4 months after, I had the same problem. So I contacted Samsung again in writing. I was told the Fridge is broken. $1200 for fridge, $200 in repairs, 3 years...hmmm...I think Samsung **!

I have a Samsung refrigerator model number RS2545SH that has problems with the refrigerator side defrost not working. After having a Samsung tech come out and look at the fridge, it is determined that the defrost, which is part of the "sealed unit" in poorly designed and is a known problem, is not working. When I contacted Samsung they said that this was not a known issue and they would do nothing about it. Has this been previously reported and what has Samsung offered to do? The refrigerator is basically not functional. I will say that it is 5 years and 5 or 6 months old. Warranty is 5 years on the sealed unit. I could accept this if it was not known that the defrost was not up to the necessary size needed.

Bought new Samsung Ref. at local Lowe's on Oct.28,09. Was delivered to our new home, which we closed on 11/16/09. Icemaker broke. I contacted Samsung on 10/26/10. They asked if I had receipt of purchase (I mailed warranty info to them after delivery in '09). I couldn't find my receipt but did go to bank and got copy from them were it was paid for with visa card but this didn't have model number on it, still wouldn't honor warranty. Went to Lowe's and was told they would get me copy of purchase, delivery info from their main office and would contact me in a few days.

We have been in continual contact with Samsung (Executive Customer Relations Dept.) since September 2010, Ticket #4007505285, regarding a new filter that will fit our 1 year old refrigerator for the water and ice function.

My Samsung refrigerator, Model #RF265ABPN, went out within the year. A rep fixed it but the problem came back several months later under extended warranty. The computer replacement was on back order because Samsung couldn't get the part to fix. It makes terrible noise like a jet, very loud.

We purchased a Samsung Refrigerator in 2008. One year and six months later, the circulating fan went out. We called Samsung and got the royal runaround! They asked the same questions 10 times (literally) and nothing was ever done about this $2,400.00 refrigerator! They as much as laughed at us for even calling them and told us that any man-made product can break down. Do not buy anything Samsung! There is no such thing as customer service!

We built a new house, my husband loved the Samsung fridge, we got it, we had a couple of service calls, they were out twice for the same thing. Fridge/ice maker freezing up, pushing the refrigerator doors out to where we couldn't shut fridge, fixed couple times, he fixed couple times by heating unit, but it was leaking and not making ice, had to have trays to feed our "ice maker". Ready to put bullets into the fridge which we will do as we will buy a Whirlpool. This thing is awful and would never recommend this brand. Matter of fact, never spoke kindly of it!

I bought a Samsung French door refrigerator Model RF265AA about 2 years ago. It did not cool suddenly. Temperature of fridge and freezer never goes down below 61 degrees. It spoiled all my food and never made any ice for 2 weeks. I called Samsung and they sent a service man the next day. He thought the dryer device was bad, so he replaced the part in his 2nd visit which was 3 days after. It did not fix the problem. He diagnosed the problem wrong. So I called Samsung again and complained their service.

My Samsung french door refrigerator, model # rf266aepn, completely died five weeks after owning the brand-new item! Samsung insisted that a serviceman come out - this is five days after it died. The serviceman was told via phone that it is a leak in the refrigerant line. He is attempting to do something now.

I was first told by phone that the freezer compartment of my new fridge, making everything rock hard, is normal and that no service would be done. A reply to my e-mail stated that it would be serviced if I shipped at my expense (at least $200).

I have had my Samsung refrigerator for about 2 1/2 years. All of a sudden, the ice maker stopped making ice. Since I got an extended warranty when we purchased this box, I contacted the warranty people. They contacted the local service company they use, and they sent a serviceman over. He pulled out the ice maker, thawed it out, replaced it, and instructed to wait for 24 hours. If no ice was made, we should call them back.It did not make ice, so I called. They scheduled someone to make the house call, but it would take longer, because they decided to order a new ice maker. About 2 weeks later, they showed up and installed the ice maker. The technician checked the water valve to make sure it was properly functioning. He told me everything was in order, all we had to do is wait for ice. Guess what, no ice.

Only an idiot doesn't listen to his instincts. I'm a cancer patient, and wanted to replace a 17-year-old fridge before the snow hits and I start radiation. Buying new was not an option, so I shopped Craigslist. I did some research on this Samsung when I found it, and I saw what I thought was just as much positive as negative about their fridges.

I have had several problems with my refrigerator. I have never dealt with an appliance company that would not stand behind its product even when the product is outside its stated warranty period until I dealt with Samsung. I have had my refrigerator 2 years. All of the door bins have broken and now the ice maker is malfunctioning. They will do nothing to stand behind their product even though a 10-15 year product is having multiple issues after 2 years. Repairs will cost me over $300 on n appliance that cost $1800 to purchase just 2 years before. My request to all who read this and have had the same experience with Samsung is to call the Store you bought it from and request that they no longer carry the product for sale. Outside of a class action lawsuit this is the only thing that will effect change with this company.

Our new Samsung refrigerator leaked water, ruining the kitchen floor. The repairman discovered an improperly connected line. He stated it appeared that during assembly someone on the line failed to properly connect this water line.Submitted a claim with Samsung which was passed to their insurance company, Chubb. The estimate to repair the floor was $2820.51. Chubb took the position they would pay only $2247.74 of the estimate. In that I had no responsibility for the damage I took exception to that amount.

We have had the refrigerator, Samsung RF266 French door with lower freezer for nine months. It stopped cooling suddenly.

Bought a Samsung refrigerator 3 years ago. Evaporator assembly went out from refrigerator side, one week before Memorial Day. Refrigerator temp fluctuated between 50 and 30 (took until fourth of July to fix with 3 different companies and repairmen. Great for a refrigerator at a cottage. Took over 2 months to have it replaced for refrigerator. Now, (10/1/10), have same problem with freezer, temp fluctuates between 20 and 15 - anticipate at least the same time frame to fix, if lucky, perhaps Christmas will bring a new refrigerator! Don't recommend Samsung.

Just under 2 years ago, I bought a $2000 Samsung fridge from Lowes. Just after the first year, it stopped cooling. No servicemen want to touch a Samsung. After dismantling it myself, it turns out the defroster simply doesn't work, maybe never did and ice formed around all the coils stopping any and all airflow. Ironic when your fridge won't cool or freeze because somewhere inside is a block of ice. I attained a service manual and put it into forced defrost mode and nothing. Thawed everything myself but now it freezes back up within 2 weeks. Would almost seem the cooling unit is too powerful for the fridge. After extensive research, it seems anyone else that has had this specific issue with their Samsung has had to have the entire motherboard replaced costing $400+ labor.

I purchased a top-of-the-line Samsung refrigerator from Lowe’s. Due to a backlog, delivery would take a week.A day before delivery, we were told that a part had been recalled, and that we would need to wait two weeks for new units to be delivered. It finally was delivered. 16 months later, that unit stops working. After two visits from the authorized Samsung repairman, he declared it dead, requiring the entire unit to be replaced. It took several more days for Samsung to issue a replacement authorization to Lowe’s.

I bought a French door/bottom freezer refrigerator in April 2010. Less than 6 months later (Sept 2010), it began making loud noise consistently. I called customer service, who sent Samsung rep through a local repair company. He "fixed" it by removing ice that had built up in the back panel. Two days later, the fridge completely stopped cooling and the freezer defrosted. I called customer service, who sent a second repairman out, only to find out the parts (computer board) needed to be ordered and would not be available except by UPS ground. They quoted a repair time of 5-10 business days.

Two years after purchase, our Samsung refrigerator started making a popping noises. This continued for about two weeks. Then the ice maker and freezer, stopped working. We did not purchase a warranty, so I set about calling to get a repair. 80% of the independent repair people will not work on a Samsung because the parts are "too" difficult to get. We had a similar situation when our Samsung washer stopped working. I am very disappointed with Samsung products.

My 2-year old Samsung refrigerator bottom freezer ice maker won't stop and the freezer decided to heat up on it's own to 47 degrees overnight, resulting in a flooded kitchen and living room carpet. This is the second Samsung product I've purchased that failed too soon, the first was a microwave that would turn itself on and run menu cycles in the middle of the night. Good luck trying to contact Samsung customer service, it took weeks to get a totally useless reply the first time. Because of this, I have a damaged kitchen floor, damaged carpet, and water under the house.

I paid over $3000.00 for this frig and after the warranty expired (2 years), the ice maker stopped working and I have a constant leak under the deli drawer that ices up and has leaked onto my wood floor. I have had two repairmen look at it. I have called Samsung twice for help, but cannot get any assistance due to the fact that my warranty has expired. Nice customer service. I will never buy another Samsung product. Out of pocket expenses to have repairmen figure out the problem: $458.00. I’m ust waiting for my wood floor to be ruined and I have to replace it.

I purchased a Samsung refrigerator French door design with bottom freezer and all of a sudden, 2 years into ownership, it stops making ice. It cools fine, no problem there. Since I bought an extended warranty, they sent a local repair person over 5 times. He could never figure out what was wrong with it. They changed out the ice maker, checked the lines and the valve. Finally, the extended warranty company sent me a gift card for $2000.00 and I got to keep my refrigerator that doesn't make ice, but at 49 cents a bag, I buy it once a week and dispense the ice as needed.

I purchased a refrigerator that was Samsung model RS2530BBP from Best Buy in June of 2009. On Saturday, August 28, 2010, my family noticed a hot iron smell in our kitchen.We pulled out the unit and discovered the smell was coming from the venting at the bottom of the fridge and it was very hot to the touch.We opened the fridge and it appeared it was still cooling on the fridge side and freezing on freezer side.When feeling the side by side door to close it, we also noticed extreme heat on the seal. We immediately ran our hands across the front of unit and the divider panel that separates the freezer from fridge was so hot to touch that it could burn you.

I have a French Door 29 cubic feet model no. RFG295AABP. Starting at 18 months of ownership, one of the doors on this piano gloss black fridge started to chip and rust. I reported this to customer care several times and also to Lowe's where it was purchased. I was told at Lowe's to use appliance paint touch-up. Neither Samsung or Lowe's (4-year additional service contract with them) would cover a thing. We finally had to purchase another door from Lowe's (our expense at $256.00) due to continual rusting.

I purchased a Samsung French door refrigerator for close to $3,000 about a year and 1/2 ago. The fridge leaked on my floor, water freezes under the Cool Select pantry and I have to break the ice and clean it out every week. The drawers freeze shut. The temperature does not stay constant and it not what the display says it is. We have spoiled food and cannot trust anything is safe.

I contacted Samsung on 6/30/10 that my refrigerator was not generating cold air. They said I was out of warranty. There was discussion that it may be a faulty compressor. They had a service man contact me. He was having a tough time figuring out the problem and contacted Samsung's technical support. He was told by Samsung technical support that the problem was with a "board" in the unit. It was ordered and installed. I paid the service man #1, and he left. It became obvious that the problem was not fixed. The service man #1 came out again and then thought it was the compressor.

Eighteen months ago, we purchased a Samsung Refrigerator from Lowe's. On July 3rd,2010, it stopped working. We had service (repairman recommended by Samsung) at our home 4 different times for the month of July and part of August. I was finally told that it could not be repaired and to junk it. It cost $2400 +. That's expensive junk. We were without a fridge for over a month during the hottest time of the year.

My Samsung side by side leaks water under the crisper drawer, too. I took the drawer out and each day I change, it's diaper! I fold up a small towel and place it in the area vacated by the bottom drawer that has been removed. How nice, a couple of thousand dollars shelled out only to have a refrigerator that isn't potty trained. None of my friends will ever buy one of these. What a shame, a very nice looking product with a horrific habit.

I purchased my Samsung refrigerator a little over two years ago. To my dismay, I started having problems with it staying cool and producing ice. I did purchase the warranty at the store, but just before that warranty expired ( few weeks) I started having the issues. I contacted Samsung and automatically they tried to sell me another warranty. They ended up sending someone out and they just took apart the inside back of freezer side and said to turn off fridge and unthaw and it will be fine. Weeks later, the same problem arose and now my warranty has expired. My problem is within 1 year, I started having issues. This fridge is a rip off. I have lost a lot of food, spoiled milk, eggs ruined, no ice, veggies and fruits going bad.

I bought a new refrigerator and dishwasher on September 2009. I have had the service people out here 3 times working on the refrigerators ice-maker, the first time being on Dec 2009. The problem is either it doesn't make ice or the cubes come out along with crushed, throwing the crushed ice everywhere.

July 11, 2010 bought Samsung Fridge and was delivered and broke on July 12,201. The sent out a repair man on July 12 and switched out computers on it. There was a part needing to be ordered and he would call me to install. I have called July 14th and July 15th to find out when he was coming back out. No return calls. I called back on July 16th and he had told me he needed to talk to owner.

I have many products made by Samsung, but I would never recommend a fridge. It doesn't make enough ice and I have had to have it serviced four times within two years. Of course the warranty is up so it's now on me.

Power 'flicker' occurred between 2-3 am on 29 July. At approximately 11:00 am, it noted RF266 display showing 88 88. Samsung sent local service who pushed two buttons and returned display to correct numbers. Some days later, it noted water from dispenser less cold. Another 3 - 4 days, noted reefer contents not at 'cold' level. I employed thermometer and on 9 August found interior temp to be 62 degrees. The bottom freezer was okay.

I purchased a Samsung side by side in '06 and just a few months after the warranty expired from the manufacture, it took a dump. Okay, it happens right? Well, we get it fixed, not more than a few months it starts to make some awful noise. And soon after it's dead once again, we tried complaining, calling, stomping our feet like children. Nothing from BestBuy or Samsung, so we fix it one more time.

In March 2008, we foolishly bought a Samsung range and microwave from Lowe’s and a Samsung refrigerator from Sears. We had heard nothing but good reviews about Samsung products. We did not buy warranties as everything we've read regarding warranties indicates they are not worth the money. In June of this year, a burner had to be replaced on the range. Samsung approved repair service, replaced the burner and switch after two visits and $350.00. This month (August) the freezer section of the refrigerator stopped working and we lost about $200 worth of food. We first called Sears since that's where we bought it. After giving them all the required information we were transferred and promptly cut off.

We purchased the Samsung model #RSG2257AA from Lowe's for our new house. The cost was approximately $2500 which was a lot more than I had previously spent on refrigerators but, it's a new house and I wanted to have (what I thought was)an upscale model. The Lowe's salesman, Weny, through the sales pitch of how highly rated the Samsung refrigerators were and we bit. After the Lowe's delivery crew managed to scratch up the new hardwood floors, they finally got the refrigerator in the space provided. Since then, it has been an endless string of sound effects.

I purchased a Samsung RS253BASB/XAA side-by-side refrigerator in July of 2006. As of July 2010, I have had a consistent cooling problem. The cooling side started off, moving from 38 to 59 within a week of defrosting and now does the same thing within two days. The evaporator completely freezes over as a solid block of ice. I have had the thermostat and heater on it replaced and the problem persists. I had Samsung come out and inspect it and they say they (Canyon State Electric) are going to replace it. However, they say they are going to charge me a flat 50.00 fee for recharging my system.

We purchased a Samsung refrigerator/freezer Model number RFG297AAWP on March 7, 2010. The freezer display was reading -8 but the actual temperature was 50. Now the refrigerator display is 34, but the actual temperature is 50. We have had the technician from Sears out here twice and it still is not working. No one seems to have an answer and I'm still without a refrigerator/freezer. The worst is the previous refrigerator/freezer was still working, but old. We decided to replace it to avoid this sort of problem. Best advice to people is don't buy from Sears and don't buy Samsung. The food in the freezer was thrown out and the same will probably happen to the refrigerator food.

Samsung refrigerator RS2556SH purchased October 2005.

We have had many problems with the compressor fan motor on our Samsung fridge also. We've had trouble before with it and now we're having the same problem again. All kinds of squealing noise and the fan not starting back up when it should.

I purchased this fridge less than 3 years ago. Its compressor cooling fan motor is making an awful noise, having trouble locating replacement motor. This was a highly rated fridge when I bought it, but I am warning anyone listening to avoid this product. From looking online, I'm not the only one having problems. Bought new at Lowe’s store.

I bought a Samsung french door refrigerator and in less than 4 months, it stopped cooling. The strange thing is the door is supposed to have a display to show the temperature of the refrigerator. It looks like the sensor can't tell what the temperature inside the refrigerator is. It will say "38 degrees", I put 2 different thermometers, it will say 45 degrees. And then after a few days, the freezer goes crazy to negative 16 degrees, while the door says negative 2 degrees. The ice maker stopped working either. Lowe's sent in a rude, small appliance service company in my area to service it. At first, they said it is OK. I insisted something was wrong so they change the sensor and we'll see what happens.

We purchased a brand new refrigerator from Samsung in November 2009. It is a French door with bottom freezer and ice and water dispenser in front. Approximately 2 months ago, the front digital panel where the fridge controls and water/ice dispenser are, displayed 88 88. None of the controls work. We cannot adjust the refrigerator temperature and our electric bill has increased because we cannot get the unit into energy save mode. We purchased our unit from Best Buy who of course required us to contact Samsung for the repairs.

I purchased a Samsung Refrigerator, Model# RS2530BWP, French Door. I purchased it for $1300 cash at Best Buy in 2007. The refrigerator side stopped cooling. Unfortunately, it is in our rental condo in WA State and the tenant has lost her grocery twice, totaling $500.00.

I purchased a Samsung refrigerator RF263263AEBP 4/5/10 from Lowe's. On 7/22/10, it quits cooling. On 7/23/10, I called Lowe's but it had been past 30 days so I had to call Samsung. I called Samsung, they had me call an appliance repair firm in my city. They have tried to repair it 3 times in 1 week. I have called Samsung & documented each call. Each call, I was told they would only repair not replace the fridge. Today 7/28/10 was the 3rd service call this week, yesterday's fix did not work and another part/call was planned for tomorrow.

I bought a Samsung French door with ice and water dispenser refrigerator in November 2009 at Lowe’s. The ice maker does not work properly, it dispenses water, crushed ice and ice cube not matter, which button you push. In the middle of June, I contacted Lowe’s and through their phone number, was directed to Samsung. I was then told they would ship me a replacement ice bucket which has the mechanism in it within 3 weeks. After 4-1/2 weeks, I contacted them again with no satisfactory results. No one can tell me when the product will be shipped.

I purchase a new Samsung 28.5CF refrigerator on May 5th which was delivered on June 28th. The compressor was broken and never cooled either the refrigerator or freezer. After working with Samsung for two weeks with no way to keep my food cold I finally called Sears to exchange it. They exchanged it with a new Samsung refrigerator but this one only had rear wheels, no front wheels. Not wanting to scratch the Hardwood floors I rejected it. Today I took delivery of the third Samsung refrigerator and the freezer cools but the refrigerator is still at 80 deg-F. It seems to me that Samsung has some serious QA issues they need to deal with. Hope the next one has all features that work.

I paid with a check to Lowe's department store for a refrigerator. This appliance is supposed to have a 12-month warranty. The ice maker went down in the 10th month. I contacted Samsung with this problem and they told me the cancel check to Lowe's wasn't good enough, that I would have to go back to Lowe's for a record of the register. Lowe's only keeps cash records for a two-month period.

On May 2, 2009, I purchased a Samsung product - French door refrigerator model # RF265ABPN. I am very sorry I did. I have had nothing but problems since. There were constant crackling noises, like something is breaking. It can be heard from a far distance. I contacted Samsung. They said this is common. Then, in mid May 2010, I started having large amounts of water leakage under the deli tray, causing it to leak out onto the floor. The water also freezes into a sheet of ice, causing a knife to be used to remove ice, since I am not able to open the deli tray. I went on Samsung’s support website. I put in the problem. I was advised that the water underneath drawers could be the cause of condensation. I was advised to clean up, wait 24 hours, and not to open doors more than necessary. Then if needed, I need to contact for service. Extended warranty was purchased.

My Samsung refrigerator model# RF267AARS started making loud noises a few weeks ago then suddenly stopped working on 7/13/10. The $120 groceries I had purchased the day before had to be thrown out due to spoilage. I called Samsung and spoke to several different employees during the course of the day who stated they have faxed over my repair ticket.

My husband purchased me a Samsung 4 door Stainless Steel Samsung refrigerator/freezer, in May of 2009, just a few weeks before he died. Before his funeral. a handle had broken off. At this point, all 4 handles have been replaced at least once, two of them have been replaced twice, and as I type this, I am awaiting the repairman to come and replace two more. The plastic material used to connect the handles to the unit just kept cracking, obviously defective. I have advised my repairman to simply order extra parts, to keep on hand, as it looks like he will need to come out every month or so. I have this huge beautiful stainless steel machine in my kitchen with no handles. I will never purchase another Samsung product.

I have am American style fridge freezer model no. RS21JLBG, which has never ever performed, as it was supposed to. The cooling problems are now admitted by Samsung customer services as "an inherent problem." It is now three years old (and many call-outs), and recently, Samsung telephoned to inform me that the product had been recalled. Their idea of recall, was to send an engineer out, whom they said was a Samsung specialist engineer, who turned out to be a contractor, who took one look at the size of the fridge freezer, and promptly walked out the door.

I used to trust all Samsung brand product. Most of my appliances in my house is Samsung as well as my cell phone. I bought a double door fridge Oct 2009 which cracked after 2 months. I reported it in Dec and after 4 months I got a replacement fridge. In the 4 month period of getting a replacement fridge, I had to phone the company to get feedback and info, they never returned any of my calls. The store even wanted me to pay in for a new fridge because the price went up.

Just bought a Samsung french door refrigerator and it has not worked properly since the first day we got it (July 2,2010). Have been in contact with the company five times trying to get someone to come and service the darn thing but they keep listing us with a Connecticut service center and we are in New Jersey. Refrigerator doesn't give ice on the door and the digital temperature doesn't light up neither do many of the other icons. Samsung promises to call back but they never do. I would have never bought a Samsung had I read any of these reviews. I can promise I will never, ever buy another one of their products and I will do everything in my power to discourage unsuspecting consumers from buying one. If my problem gets rectified to my satisfaction, I will be happy to write another review. Wish me luck!

I bought a brand new Samsung model RF266AEWP white french door refrigerator and an entire kitchen full of brand new Samsung appliances from Best Buy. In early June, the refrigerator ice maker stopped working, followed by the freezer a few days later. I called Best Buy and they sent out a technician. He ordered a supposedly new ice maker and main computer board for the unit and installed them a week later. He told me to wait a few hours for the freezer to get back up to temperature and for the ice maker to start producing ice. It never happened.

I bought a Samsung 2 doors fridge. It is a mess as well as Costm Serv. They sent the Tech Service. Brook a piece, told me that they will exchange since been under guarantee, and have been waiting for 3 weeks.

I have a Samsung Refrigerator Model RS2630SH. The door is extremely hot as it is the back of the fridge. The fan had stopped working and there is a very loud sound also coming from the back of the unit. It no longer makes ice and the fridge will not cool below 50 degrees.

I purchased a Samsung side by side for my new house. I have had nothing but trouble in the past 8 months. I called a technician to come by my house 3 times already with the same problem. I have to tear it apart every two weeks to defrost it. The circulating fan would quit working first, later the person who came from Best Buy to install never took off the film on the vent, and now the part that keeps unfrozen the freezer is broke. I would tear it apart, thaw it out, and it would be good for about two weeks. After two weeks, my ice machine would stop working again and the next thing that is going to happen is watering the ice and not keeping the food frozen.

My Samsung refrigerator does not go on when the power goes off. I have talked to Samsung rep at their 800 number and was told that not any Samsung Refrigerators go on by themselves. I have been away from home and come back to find the food in the freezer and the refrigerator spoiled.

My Samsung French Door Refrigerator is 16-months-old and the refrigerator only cools to 50 degrees. The freezer works fine. The problem is it is now day 10 and still waiting for service. No one locally knows how to service this machine and Samsung basically told me too bad, and Lowes appliance manager said I should have bought the extended warranty, even though it only takes their service agent (A&E) over a week to get an appointment. It looks like we may have to buy another box soon if we can't get this one repaired. That’s $1500.00 down the drain. I think it is the heating coil that’s freezing up, and it sounds like it can be a recurring problem, so buying another unit may be our only recourse. We lost all the food in the fridge, $1500 for the fridge, $35 for ice, and constant water leaks on floor.

The fridge side went out on a 3-year old Rs2530. I spent over $300 for new board. It went out again in a week.

I purchased a Samsung refrigerator model RS267LASH/XAA in April 2006. In May of this year, refrigerator side stopped cooling and I have tried a number of repair places and got the same result. Samsung does not guarantee their parts, so we will not look at it. The refrigerator has three cooling units in it. When you pay $1200 for a refrigerator, you would thing it would last longer. After research, Whirlpool guarantees parts for 10 years and too many people have problems any of Samsung refrigerator.

Buyer, beware! I vow not to buy another Samsung product again. My expensive Samsung side-by-side has now broken down 3 times in less than 2 years. The expense, not to mention loss of groceries, is just too much to deal with. I had problems with the cooling system and defroster. Samsung should be more accountable.

I purchased a Samsung RS2630SH from Best Buy in August, 2006. Several months after purchasing, the fridge would make a loud noise that would come on intermittently. Since the freezer and fridge compartments both worked, I decided to live with it. The noise continued for a couple years and then stopped. About that time, we noticed the outside of the appliance, near the freezer was scorching hot. Again, the freezer was working and there were no other problems, so I decided I could live with it. Recently, however, the ice maker quit working and the freezer did not seem as cold. Yesterday, the fridge died.

We needed to buy a refrigerator so we went to Best Buy and purchased a Samsung RS2530BBP. Within 3 months, we had a problem with it. The ice maker stopped working and the freezer began to get warm and defrost. I called Samsung and they sent out a repairman, who said ice built up on the fan and said he fixed the problem then left. It worked for about another 6 months and the same problem occurred. The repair worker came out and this time, said it was a fan/compressor issue, still under warranty. He said he fixed it but again, within 6 months, another problem occurring. Now it has been only 2 years and more problems.

I bought a Samsung side by side refrigerator Model # RS267LABP in October of 2006. On the second year (10/08) after warranty was gone the cooling in the refrigerator side stopped working. There was a very loud fan noise that went away once you opened the door. The technician came out, removed panel and defrosted all the ice that had built up. It worked until January of 2009, then same problem plus ice maker and water dispenser stopped working. Same procedure was done.

As my Samsung refrigerator was not working, I informed the customer support personnel. He came over to check what the problem was. After opening the panel in the ice-box, he discovered that a yellow wire was broken. PVC tape was applied to four wires to which the heat sink was connected (should not have been in a brand new refrigerator). When I called Samsung Plaza, where I had purchased the said item, they told me that the staff had changed and that I had bought the refrigerator a year or more ago. The guarantee states a period of two years for refrigerators. I had asked for the refrigerator to be replaced, which was flatly refused. This is just to let you know how useless your representatives here in Kathmandu, Nepal are. The personnel from the company had opened the panel for the first time after I had bought the refrigerator. P.S.: my invoice no. is **, dated March 4, 2009

My refrigerator's internal cooling system went out, and I notified Samsung on May 10. This is covered under warranty. They sent their technician from USA Appliance on 05/13 to repair the unit. They were unable to repair it at that visit; they had to order additional parts. On May 25, I was still waiting. I called Samsung again and spoke to the ECR department. They said they terminated the contract with USA Appliance and was sending Universal who came on 05/27 and deemed that they needed evaporators.

Have purchased 3 Samsung refrigerators, each one the ice maker did not work. One, after 6months, #2, never worked and was found to be a wiring problem, #3, after 3 months. Each time, Samsung customer service and technical departments do not talk with each other. #2, Tech dept, said to return unit, not fixable. Upon no call on when to pickup, called Customer Service, and they did not know about this and (get this) they do not have contact and cannot see the technical serv. dept. database. Avoid Samsung.

Samsung refrigerator/freezer RSG257AARS/XAA problems with extremely loud noise coming from freezer. Tech comes out to repair, says it needs new ice maker. Brings out new ice maker and takes old part out and tried to install. It it is the wrong part. He put old part back in and no ice at all. The tech came back and worked on old part and it makes ice. Friday night, I am drinking ice tea out of a plastic cup and as I am finishing, I have something hard in my mouth and it was a round glass marble that came out of the ice maker. I am still traumatized. I have to check each ice cube before I put it in my mouth.

I purchased the Samsung RF26VABBP refrigerator on 11/28/08 and the ice maker stopped working in March '10. The ice maker initially made less and less ice, but then stopped making any ice at all. I contacted customer service with the initial issue and they said that it was just a low ice producing device. Then, when I contacted them again to explain that the ice maker wasn't producing any ice, they said that it was out of warranty and I would need a service repair call.

They didn't offer appropriate service for installing my new purchased twin freezer-refrigerator (RZ18 - RR18). I have called three Samsung representatives in Iran since one week ago and no one of them were faithful in their word and deed, to come in time and install them properly. Your representatives in Iran don't do their duties, as it is required for such a business. I have wasted a lot of time, leaving my work and waiting lots of hours for Samsung serviceman to come and do his work (without getting any result up to now).

I bought a Samsung rs2555sw side by side about 6 years ago, and last week my Samsung fridge was just not working anymore. The freezer side is always 64 degree and the fridge side is 66. I wanted to fix it, but after I went online to check out before I call I read all complains about Samsung refrigerators. I see that I'm not the only one who has the same problem. I still have Kenmore fridge in my garage for over 10 years, and it still works fine. I just decide to go to buy another Kenmore refrigerator from Sears for good. No more headaches. Good bye, Samsung, from now on. I lost about $120 in food and ice cream.

Back in August 2009, we contacted Samsung to have our fridge looked at. It had defrosted everything while we were out of town and we lost almost all our food. The fridge went out in May 2009, but we weren't able to get home until August 2009. Samsung had one authorized repair company here in town, Mr. Appliance. When the repair tech showed up (who was also the owner), he didn't even look at the fridge, but said that it was the sensors that needed to be replaced and that since they weren't under warranty, we'd have to pay $300 for the sensors and to install them. So we did. Two weeks later, they finally came in and the guy installed 1 set of sensors in the freezer. Then he said that our evaporator unit was broken and needed to be replaced. And that would cost us more money.

We bought a Samsung side by side 4 years ago. In February, the temperature in the refrigerator went to 60 degrees. We called to have it repaired and it took them 3 weeks to come out and tell us we need a new panel. It cost us $600. It then took the appliance company another 2 weeks to order the part. It worked for about 1 week and then the freezer and refrigerator went again. I lost all my food again, about $1,000 of food now in the garbage! We called again and they told us it was past the original 30 days from when they first came out. We finally had them come back out and a week later, replaced the panel thinking it was a bad panel. It lasted a week and then stopped again.

I purchased a Samsung side by side a year and a half ago for my new house. I have had nothing but trouble in the past four months. I called the tech to come by my house three times already with the same problem. Now Samsung do not have the part and is in backorder but they do not have any idea when the part can come. I have to tear it apart every two weeks to defrost it. The circulating fan would quit working first, later the person who came from Best buy to install never took off the film on the vent and now the part that keep un-frozen the freezer is broken. I would tear it apart thaw it out and it would be good for about two weeks. After two weeks, my ice machine stop working again and the next thing that is going to happen is watering the ice and not keeping frozen the food.

I purchased a Samsung side by side refer #RS2545SH two years ago. I have had nothing but trouble in the last year. I have to tear it apart every two weeks to defrost it. The circulating fan would quit working then I would tear it apart, thaw it out and it would be good for about two weeks. Now it ices up in the bottom of the fridge, so bad it pushes the drawers out and I can't close the door until I defrost. The water quit working and the ice quit working. Door light switch went out in the first few months. I'm so tired of this but I cannot afford to buy another refer at this time, so I will continue to go through this routine until I can afford a new one which may be quite some time. This product in my opinion is almost criminal! I have lost hundreds of dollars in food that went bad. It take many hours to defrost so every time I lose more food.

We purchased a new Samsung side by side refrigerator in 8/06 and after 3 years had a leaking problem which cost us $254.00. And now our icemaker is not working. The ice tray broke! I never have seen an ice tray break. Repair man is coming tomorrow and it will cost us $254.00 for a pre-service contract. I will buy USA from now on.

Purchased a home 4 years ago with a brand new Samsung model RS25445L side by side. Worked mostly good for the last 4 years but recently started leaking water out of the bottom and now the temperature in the fridge part is 55 and will not go down. Reset unit and still 55. After looking at the many complaints on line about these Samsung products, I feel I need to add my refrigerator to the list. Samsung says, "Sorry, no warranty." Repairmen in Phoenix refuse to come and look at it and say they are junk. I am going shopping for a new refer without a computer and hope I can find one. Lost over $200 worth of food, condiments, produce, meats, etc. Samsung refrigerators do suck! Maybe someone should get a class action suit together. Count me in.

We purchased a Samsung S/S French Door Dual Cool 26CF fridge from Lowe's about 6 months ago. We purchased an extended warranty due to past experience with the short lifespan of the current breed of refrigerators (what happened to fridges lasting 15-20 years like days of old). Anyway, my "new" Sammy is starting to make a loud (hear it throughout the house) buzzing sound that many times lasts for up to an hour. Sounds like a solenoid buzz/hum. Seems to be no specific time or cycle when it occurs that we have been able to determine. I am dreading the thought of entering the repair nightmare cycle many here have described. I was wondering if anyone has tried to employ the assistance of their State’s Attorney General in dealing with Samsung and its seeming uncaring after sale support.

Sir, we had purchased Samsung refrigerator model no. RT-32M, model code NO-RT-32 YBMS1/XLT on 9/05/2010. They told us that the engineer will come on 11/05/2010 to install the refrigerator and to give its demo. I am sorry to say that in spite of many phone calls to the dealer and to the customer care center, but nobody has visited our house till today resulting to our refrigerator still being dead even after 5 days of purchase. Will you please tell me what should we do? We are forced to live in the temperature of 42 degree without cold water with a brand new refrigerator costing Rs.18000 and with my old parents of 65 years and two small kids.

We bought our side by side refrigerator 3 years ago from Lowe’s based on the JD Power’s rating and have had nothing but problems with it. We have had the repairman out 5 times because the icemaker doesn't work; twice because the cooling unit in the back freezes up and then the whole refrigerator quits working. It leaks and now the water dispenser doesn't work. The repairman told us that the cooling unit will continue to be a problem. If they are aware of it, why can't it be fixed? I should have known the first time I called (2 months after buying it) when they asked which brand it was and was told "I’m sorry."

I purchased a Samsung rs2630sh side by side refrigerator 4 years ago for over $1400. Not real expensive, but not a cheap one either. The freezer and the refrigerator side won't work (are not cold) and quit working altogether. I lost around $200 worth of groceries. I called Samsung many times and was referred to three different service providers but I had to pay for the service call up front, which was over $120.00, just for them to come out and see if it was under warranty. After looking on the internet I was very surprised to find out how many other people are having problems with Samsung units and the customer support.

I bought a Samsung Side-By-Side about 4 years ago. Ice-maker never worked properly, then began having a problem with frost in the freezer and the area between the freezer and refrigerator being very hot to the touch. I have now discovered the freezer has been leaking. I was actually online looking for repair options when I saw all of the complaints of similar problems. I will now look into getting a new refrigerator rather than repairing and encountering future problems. Someone needs to make Samsung accountable. My hardwood floors have been ruined, along with cabinetry next to the refrigerator, floor moldings, and vinyl flooring in an adjoining room.

I purchased a Samsung side by side from Best Buy in April of 2005. In November of 2009 the refrigerator side stopped cooling and the circuit board temps stopped displaying correctly. I called our local Samsung repair rep Scheumann's Appliance of Westlake, OH. They sent out a guy who looked it over, and said I needed a new motor for the fan and he would have to order it. It took over a month to get the part. He replaced the part in December and I had to call him out again in Feb. for the same issue. He came, looked at it, and said the same thing as before and once again ordered a fan motor. April came and still with the same issue - no cooling in the fridge. This time he comes out and asks if the fridge is 3-5yrs. old because they have had issues with the sealed compressor and I can get it replaced under warranty. As to why he didn't figure that out after the last motor failed, I don't know. Now I am awaiting the arrival of the new compressor. I lost over $200.00 in food and paid $280.00 + service call and still don't know whether this is the fix or not. A refrigerator should last longer than 4 and a half years.

I bought a Samsung refrigerator from Sears that cost nearly 3000 dollars and has a warranty on it and Sears don't wanna replace and I've contacted the Samsung company and they gave me a hassle and say the refrigerator is non-repairable but yet Sears still don't wanna replace it. I have been with out food for nearly two weeks and out of the money I have paid for the refrigerator. Also Samsung says, its none repairable and Sears says it is both companies keep sending me to one another. I strongly suggest not to ever purchase anything from these two companies warranty or not it's just not worth it thanks for your time. The freezer and refrigerator neither works, it just gets hot and burns up my food and energy and mind you, I've had this 3000 dollar fridge for only 4 months.

I have been in contact with Zimmerman Reed Law Firm about the problems with the Samsung refrigerators. I too have an RS263BBWP that took a ** on me, after only 3 years!

I purchased my Samsung refrigerator about 7 years ago. I'm one of the lucky ones to get 7 years of use out of it. In the 5th year, my ice maker started to leak. Now in the 7th year, the refrigerator side is not keeping the temperature. The panel is set to 34 but it goes back to the 50 degrees that registers inside the refrigerator.

My 3-year old Samsung refrigerator (model # RS2630SH) stopped working last Friday. I called Samsung customer services to report the problem. They asked an Austin local company "Remedy Appliance" to check the problem. Remedy diagnosis said the part is no more under warranty, so I have to pay everything. That is fine. Remedy ordered the part and told me to come to my home today between 10:30 am and 12:30 pm to fix the problem. I have been waiting at home whole day, but they never showed up.

I purchased a side by side refrigerator from Germany. I work with the military here in Germany. The fridge was purchased for nearly 1500 euros new. Within 2.5 years the fridge has a problem with the ice maker and now it no longer keeps the correct temperature. Have lost all my food in the fridge because it continues to not work. It seems that Samsung is fully aware that they have many issues with their side by side fridge freezer. Not everybody can afford to buy a nearly $2000 fridge every couple of years because of the lack of accountability on the company’s side. Samsung should be made to fix these problems and stop putting the consumer out of time and money for a product they know is faulty. I have lost 250 euros on a repair that did not work and a complete fridge and freezer worth of food. Samsung needs to do something about this fridge problem that countless people seem to have.

When I bought the refrigerator from the Samsung showroom in Ahmedabad at Laldarwaja, shop name, M B Electronic, they promised me one Provogue bag free with one refrigerator but they don't give me till now. So I requested that they give me my free gift.

I purchased a Samsung side by side refrigerator. After a while I heard a big sound and noted a big crack all over the body inside. I went to Samsung service center. They said this is factory fault but we get 60% to change it for you. This is not fair. Samsung should change this for me at no cost. This is their fault and they should be responsible. But they don’t. What shall I do? Crack inside the refrigerator. They ask for $900 USD now.

I purchased a Samsung rs267lash side by side refrigerator from Lowe's 3 years ago for over 1400 dollars. It is not really expensive, but not a cheap one either. Now the freezer is working fine, but the refrigerator side won't cool down more than about 60 degrees. After looking on the internet, I was very surprised to find out how many other people are having the same problem, not only the same problem, but all seem to be getting similar customer support, lousy at best. I am now starting to get the runaround as well. What really irks me is that I purchased this Samsung based on the J.D. Powers sticker pasted on the floor model stating it was # 1 rated. It now seems to me after reading countless complaints, that my faith in J.D.Powers was ill placed! Fool me once, shame on me; fool me twice (no it ain't gonna happen!). This was my first and last Samsung product, and I'll take all future "ratings" with the proverbial grain of salt!

We noticed our Samsung refrigerator temp keep dropping. It was only three years old. We bought it at Lowe's in Foley, AL. We called the customer hotline at the end of February. They said they would send a tech out. After about two weeks, I called back had not heard a thing. They said they were sorry. They could not find a service person in our area.

I have the Samsung RS2630 model refrigerator. I've had multiple problems with it including it almost catching on fire. It was hot to the touch and smelled like burning plastic. The repairman had to unplug it because it was a fire risk. Now I'm having the same problem with it heating up. It's making loud noises from the fan in the freezer compartment and in the back. My food is not being kept cold enough. When I did an online search about this product, I'm finding complaint after complaint regarding the same issues.

I purchased a Samsung side-by-side refrigerator from Best Buy three years ago (November 2007). They did not have an owner's manual and instructed me to get one online. I have had every family member try and help me print the manual but we have not been able to print. For three years now, I have visited Best Buy locations asking them for help with the manual - that's the first issue. The second issue is that the fridge, model #RS2530BSH, started shutting down and leaking water. Every morning, I get up holding my breath and wondering if it's going to be working.

On March 21st, I called Samsung to report that my fridge (model RB215LASH} had quit .It is 3 years old. They were quick to advise me that it was out of warranty. I reminded them that the compressor was still under warranty. I wanted an approved tech to look at the fridge. They told me that Harris TV was that firm. I called them and was told that Harris did not come to the county I live in.

I bought a Samsung refrigerator four years ago. Six months ago, it started leaking. I was told by the service center I would have to pay for a service call and the cost of the part to repair this. I think that a refrigerator should last more than three and a half years and do not feel I should have to pay for the repairs since this is a universal problem with several Samsung refrigerators. There should have been a recall to repair this problem. In the future, I will not be purchasing any Samsung products unless this problem is repaired to my satisfaction.

We bought a Samsung RS253BAWW side by side refrigerator from Best Buy in Greenville, NC for our new home. The fridge worked fine for four years and then the fridge side stopped defrosting. Since that portion of the refrigerator was still under warranty, Samsung sent service tech to look at. Mind you, the people they send have no prior knowledge on the equipment and Samsung offers them no tech support in solving problem. They know that there is nothing to be done about inherent problems after service guys come in and start changing parts or tinkering.

We purchased a Samsung Refrigerator on 10/07. About a year ago, it started to be a little erratic cooling. We thought it was just the way it worked. The temp gauges in the front stayed at 38 degrees, where we put it and the freezer section stayed at 8 degrees. On April 2 of 2010, we came home to a defrosted fridge/warm. I researched problems and cost to have it serviced and was dismayed at what I found; pages of troubles with Samsung fridges.

We bought a Samsung refrigerator 3 years ago. It stopped working back in Feb. 2010, called and they sent A & E Factory Service to fix it and now after a month, it is not working again. No one wants to fix it and they want to charge me way too much even if they will. Years ago, when you bought something new like this it would last for at least 10 years or longer, not these days things do not last.

We bought a new Samsung refrigerator (freezer on the bottom) in the summer of 2008. It works fine, except for one thing: When the power goes off (which is not uncommon in eastern Nova Scotia), even though we have a back-up generator that kicks in, both the refrigerator and the freezer sections reset at what appear to be random temperatures, all of which are way too low to keep food from spoiling or thawing. If we are there when it happens, we can reset the temperatures and no damage is done. But on a couple of occasions when we were out of town, the predictable results happened.

We purchased a Samsung side by side refrigerator on February 24th of 2009. We paid $849 for it at Best Buy. I asked if there was an extended warranty we could purchase and we were told no, one year was all that was available.

In May 2007 I paid $1800 to Fry's for a Samsung dual condenser, side-by-side refrigerator/freezer. The model number is RSZ69LARS. After delivery I noticed the ice tray compartment was disengaged and screws were not installed. Then the system had to be gutted and new sensors, coil, evaporators, condensers be replaced.

I purchased a Samsung side by side refrigerator about a year ago. The model is RS277ACBP. After about six months ago, I noticed water in the bottom of the freezer, which would freeze and not allow the bottom drawer to open. I spoke with Lowe's and they would not take it back. I called Samsung. They said to unplug it for 24 hours and leave the doors open. They believed some drain may have been frozen. Problem still remained after I plugged it up and the temp returned to normal. This fridge is terrible.

I purchased my Samsung fridge (RB215LABP) four and a half years ago. I loved it until the fridge started leaking water and not staying cold. We would have on average 1/4" to 1/2" of water in the bottom crisper drawer. Then, it was 40-50 degrees in the fridge but the LCD screen on the front said 34 degrees. I called Samsung and they told me I was out of warranty and to call a local service tech. Well, after calling eight different techs, they all said that they would not touch Samsung because they were junk and ridiculously expensive to repair.

Firstly, it is the poor service given by Samsung Service Center in Malaysia. The staff are very courteous and responsive but the quality of service is poor. I had problem on my fridge model RS20NASH (side-by-side). The fridge is only about 1 year old, for quite some times, I have noticed water forming near the right door and at the ventilation at the top back of the fridge. It gets worst so I reported the problem.

I bought Samsung RS253BASB/XAA on 11/18/2006 at Best Buy. I like the idea of 2 separate condensers. After 2 years 3 months, the water stopped working and then the refrigerator side got around 50 degrees even though temp said 34. That is because the sensor is in coil and it was embedded in the ice that had formed. They replaced temperature sensor, defrost sensor, and the water tank heater. It worked about 2 weeks; then water stopped again and temp went up again. The water tank was freezing along with the coils freezing.

Samsung bottom freezer refrigerator had a problem with the temp control since I purchased this refrigerator. Only gave 3 year extended warranty. No repairmen knew how to work on this refrigerator. Have had same problem for 3years. Lowes won't do anything or Samsung. I am 81yrs old and cannot keep paying for repairs on a fixed income. This was a lemon from day one.

I purchased our Samsung RS267LASH 26.1 cubic feet side by side on June 26, 2006, at Lowe's. I was unaware of what a problematic item I was investing in that day. I had a perfectly good GE Side by Side, which is about ten years old. No problems ever! First, the ice maker breaks every cube, and icy frost forms in the ice container. One gets crushed ice all of the time. The water pressure in my home is perfect, and the level in the tray is correct. The problem with the cubes breaking, is the fact that the ice tray twist, when it deploys the cubes. Because of a health issue in my family, I took over the cleaning of the refrigerator, and noticed that the middle produce drawer was pushed out a little, and kept the refrigerator side door from closing. Next, I heard a buzzing fan noise at night, and then into the day.

Bought refrigerator in July, 2007. Within one year, the water filter for the refrigerator exploded in the middle of the night and I woke up to about $35,000 worth of damage in my house, wood floors in living room and dining room, kitchen and tile foyer floor along with damage in basement from water running all night. No longer use ice maker or water to refrigerator.

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006. And only after the first year, it's been one problem after another. Although I have the temperature set at the recommended -4 degrees for the freezer and 34 for the fridge, I have had constant overheating and over-freezing issues. Samsung customer service did little help to me with my problem when my manufacturer's warranty was still valid, and they certainly don't care now that it has expired.

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006 and only after the first year, it has been one problem after another. Although I have the temperature set at the recommended -4 degrees freezer and 34 fridge, I have had constant overheating and over freezing issues. Samsung Customer Service did little help with my problem when my manufacturer's warranty was still valid and they certainly don't care now that it has expired. The problems sort of come and go but the latest issues are the water dispenser has stopped working and my vegetable and fruit bins no longer fit due to a solid sheet of ice forming at the back of the fridge behind the plastic interior!

I purchased my $1400 Samsung RS253BASB side-by-side refrigerator in June 2006 and only after the first year, its been one problem after another. Although I have the temperature set at the recommended -4 degrees freezer and 34 fridge, I have had constant overheating and over freezing issues. Samsung customer service did little help me with my problem when my manufacturers warranty was still valid and they certainly don't care now that it has expired. The problems sort of come and go but the latest issues are the water dispenser has stopped working and my vegetable and fruit bins no longer fit due to a solid sheet of ice forming at the back of the fridge behind the plastic interior!

Based on Consumer Reports ratings, we purchased a Samsung RF217ABRS/XAA refrigerator, which was delivered in September 2009. It arrived with a dented "stainless steel" door. This alleged stainless steel is so thin that the slightest hit will cause a dent. Two weeks ago we had a heavy rainstorm and it caused a power surge, knocking out the electronics for the temperature controls. They are now frozen. Today, March 1, 2010, a repairman showed up and said they did not keep the parts in stock and that he only showed to obtain the serial number of the refrigerator.

I purchased a Samsung side-by-side refrigerator on November 12, 2007. I was building a house then so I didn't use it until I moved in September 2008. Over a month ago, the freezer quit and thawed all my meats and frozen foods, so I called Samsung and they told me an Ocala, Fl number to call.

I bought a refrigerator a little over a year ago and in about 6 months, it defrosted and wouldn't freeze. I called a service tech and he fixed it and I thought it was over. Last month, it did it again and I was told it was no longer on warranty. The tech told me that this model has lots of problems and he suggested I trash it. I paid almost $1100.00 for it and I am 71 years old and I cannot afford to do that. I have a friend who does fiber optics and he has worked on appliances and he took the plate off that holds the freezing part and found that there were 2 rods that were the heaters to keep the frost off, I guess.

I purchased my Samsung RS2534QV fridge in 2004 and my freezer started to unthaw. A technician came out and said it needed a part but never returned. Then it continued to mess up and not freeze on the freezer side. Now in January 2010, my fridge’s side is not staying cool and is not cooling my food.

Purchased a new 'French Door" refrig, top of Samsung line. Has a ice maker and water in door. Unit continues to drip water from Ice maker. Had 4 different service men already, only to be told. "Thats the way it is, it's just ice melting in the door" as if this is my first refrigerator with a ice maker in the door. Technicians have admitted Samsung has told them to explain this as "Natural", with no recourse! Please spare yourself and do not purchase this model, unless you are ready to continually wipe water up both inside and outside your refrigerator.

I purchased a Samsung Refrigerator Model: RB195BSBB in Feb 2007. In or about July 2008, the unit began to 'over' freeze and had to be defrosted (repeatedly) throughout the summer. This happened sporadically over a period of 1.5 yrs. In January 2010, the refrigerator stopped cooling altogether. After contacting Best Buy and the Geek Squad, we were told that it was the compressor and it had to be replaced. After scheduling an appointment and upon the arrival of the repairman, the unit began cooling again.

I have a refrigerator I purchased in Sept. 2007. In February 2009, the control panel went out, which meant it didn't work. However, Samsung refused to cover it because it wasn't part of the "sealed system." It's the electronics. So okay, I can sort of understand that. In January 2010, every time the compressor turns on, it makes a loud buzzing noise, got louder and louder. I was told by Samsung it was the compressor which would be covered under their "sealed system" warranty.

I was also very shocked when I went to Lowes to buy a fridge thermometer and the Samsung refrigerators had award signs on them from JD Power! What is a consumer to do?

I, too, have been the victim of Samsung and their ** refrigerators. My model number is RS263BBWP. A year after I bought the refrigerator, the temperature started to fluctuate from 38 to 60 degrees on the fridge side. It also made this annoying sound. I have had the repair man out here 3 times now and it is still not right. I want to call our news station and let them know they should check on it. Everyone should do the same as it is something that Dateline should be investigating. This is ridiculous reading all the similar complaints about Samsung. Their customer service sucks and they seem unwilling to do anything about it. They can go ** themselves because I am not going to go away.

My refrigerator freezes up about every 10 days its condensing coil has to be thawed out. I have replaced all sensors in, the replaced main board, and the replaced water heater coil. Now I cannot get anyone to work on it because it cannot be repaired. The repairman says the best option is to get a new one.

I purchased a new Samsung (Model: RF26AERS) refrigerator on 11-05-09. I could not get water through the door so I called and Samsung sent a repairman. It has a bad water valve and the ice maker does not work properly. When I called Samsung's consumer department, there was no effort to help and the rep has no idea when the parts will be available.

When I called, I was advised that my new Samsung refrigerator indicated proper temperatures, -4 in freezer and 38 in refrigerator. But the real temperature was like 50 and the food was ruined. They stated that they would have a service tech scheduled and they should called me in about two days! From doing research on the Web, it appears that Samsung has a good-looking product, but when it fails, they could not care less about addressing the situation. The problem noted here appears to be common on all Samsung refrigerators. They know about it but they are not making it right to the consumers. My recommendation to everyone? Don't buy Samsung, they suck!

I have read all of the complaints about Samsung refrigerators with defrost issues. Different model numbers, but the same story. I, too, have this problem. I encourage each and every one of you to go to YouTube, search for Samsung and watch the "watch dog" video from the UK. This is not just a problem in the USA--it is worldwide! Our problem, as you can see for yourself in the video, is a "design defect". If you go on the Samsung UK website and look under "support" and then "news and alerts", you will see that they have admitted the problem and are giving those consumers free repairs and extended warranties. Don’t we all deserve the same?

We purchased our Samsung model RF265ABPN French door, bottom freezer refrigerator from PC Richard and Sons in Eatontown, NJ. From the time it was delivered, September 15, 2009, it has been making loud popping and banging sounds. These noises happen several times throughout the day and night, to no set schedule and are loud enough to be easily heard in our master bedroom on the second floor.

I am thoroughly disgusted with my 3-year old Samsung Refrigerator Model number RB215LASH. I have had it serviced 5 times in the past 9 months due to the coils freezing up! Each time the repairman comes to my home, it costs me $185.00 to have him defrost my 3 year old frost-free refrigerator that cost me over $1000.00! I have almost doubled the cost of my refrigerator with the 5 service calls at $185.00 each! It is a wonder that this product is no longer available--It should be recalled! Perhaps Samsung should consider refunding me for this lemon of a refrigerator, since I can no longer afford to pay to have it defrosted. I will never purchase another Samsung product again, and will advise everyone I know to stay avoid this brand.

Samsung RS2630SH refrigerator repaired four times in the last two years for loud fan noise. It is now doing it again. The ice maker doesn't work. This is the most expensive piece of crap I have ever owned. Four repairs at $187 each, more repairs needed.

The fridge side of our side-by-side fridge/freezer stopped working after 4 years. We had it repaired and now after 2 months, it has happened again. We tried to get money back for the first repair, but they did not do it. They only ever returned our call once. They just have a poor product and service!

This is a follow-up to the complaint I submitted on July 17, 2009. Please scroll down to that complaint to see all the details of what I went through. Samsung model RB2151ASH purchased on 5/28/06. After six repairs, a new compressor was finally installed on July 8, 2009. I reported to this site on July 17, 2009. I was happy the fridge was finally working. Well, guess what? Now five months later, the fridge conked out again. Since the fan, the main PCB control board, the compressor and several sensors were replaced, what do I do next? I know all the things I'm supposed to do, unplug the fridge for 24 hours, plug it back in. That didn't work.

On 07/01/2007, we purchased a Samsung RS2530BSH/XAA refrigerator from Best Buy. On 06/25/2008, I noticed a loud whining noise coming from the back freezer side. On 07/10/2007, I contacted Samsung who sent out a service technician. The service technician took off the inside back panel of the freezer and used my hair dryer to melt the block of ice that had frozen over the fan. After that, the fridge worked fine...for 5 weeks. After spending $100 on a service call for someone to "blow-dry" my freezer fan, I decided to investigate the matter myself. Sure enough, the freezer fan was frozen over. So about every 4-6 weeks, I have to get out the hair dryer and melt the ice away from the fan.

Exceptionally poor quality! Never buy Samsung products. These days, it's buyer beware. American consumers are almost forced to purchase the extended warranty because of the poor quality of products on the market.

This is my 2nd Samsung refrigerator in 3 years. My first one stopped working completely after being repaired 3 times. It was replaced with the one I have now. My two year old unit is very noisy, sounds like the refrigerator's compressor and the ice maker does not work. I’m going to contact Samsung for repair.

I purchased a Samsung side-by-side refrigerator, along with a five-year extended warranty at ABC Appliance in Michigan. Freezer failed, and it was fixed after 3 years but caused substantial water damage to my hardwood floors. Freezer was fixed under the extended warranty. Less than a year later, the refrigerator failed, again causing damage to my floors. Both problems were due to ice build up on the coils behind a panel in the back of the freezer/refrigerator. Technician said he was unable to fix the refrigerator because the ice had pushed the panel out and stripped the screws. There was also substantial rusting all around the perimeter of the fridge. Technician advised to remove crisper drawers, because the ice was pushing against them, causing the doors to continually pop open and ruining the contents.

We have had our Samsung fridge for exactly 1 year and 2 months. One week before Thanksgiving, our fridge stopped cooling. On top of that, we had just gone grocery shopping the day before for Thanksgiving. We called the customer support and they gave us someone’s number to call. As we called, they told us they couldn't even come and look at it until the Friday after Thanksgiving. I decided I would just go through the phonebook and find someone else to fix it. Nobody else in Dothan, AL works on Samsung. I even had one guy tell me that it would be darn near impossible to get it fixed and we had a real nightmare on our hands. So far it has been! I will never buy anything Samsung ever again!

I purchased a brand new side-by-side refrigerator. It worked for seven months then completely quit cooling. I could not get the unit to work at all. Complete disregard for our situation from Samsung personnel, after supposedly being approved for a new replacement, we found that the paperwork was not followed through on and we are still without a refrigerator after five weeks! Guaranteed, we will never purchase another Samsung product after this experience with your service and total lack of concern by your company representatives.

We purchased the Samsung RFG297AARS in April 2009. Two weeks into our purchase, the ice maker started to leak. A tech came out and couldn't figure out the problem, which ultimately fixed itself. Two months later, the water dispenser and the interior lighting completely stopped working. It took three weeks for the parts to arrive because they were on backorder. A month ago, the ice maker, the freezer and the refrigerator stopped working. It's now been three weeks without a refrigerator and we are a family of five. We are looking for Sears to issue us a credit so we can seek out another brand. This refrigerator cost us over $3,000. Never again. Stay away from Samsung refrigerators and if you are purchasing from Sears, buy the extended purchase agreement; otherwise, you will be completely out of luck.

I purchased a Samsung refrigerator that broke down a year and a half later. Unable to be repaired, Samsung refuses to replace it. They only want to send techs out at our expense. One tech made it work for about a month. Lowe's refuses to do anything about it because it is not under warranty. Two freezer loads of food ruined and I paid $1,000 for piece of junk that doesn't work. I can't even give our special needs daughter an ice because we can't keep any.

All of these stories are a true, dealing with Samsung customer service is a nightmare at the very best. I bought a side by side in August. Freezer handle was loose. I called Samsung and a service ticket was generated for a new handle. No handle showed up. Handle flew off in my hand when opening freezer landing on my toe, smashing it, and then falling into the freezer door denting it. I called Samsung and said the other guy handled it wrong. I should have had a service call. Service call ticket was initiated and the tech showed up and said handle was improperly installed by Best Buy. He then went to properly install handles, hang off of handles and bent other door causing dents then beat handle down with rubber mallet. He said he will talk to Samsung.

I bought a brand new Samsung refrigerator in February 2008. It was delivered about 2 weeks later with a broken hinge on the freezer door, which we've had repaired about 3 times now after loosing a few freezer full of food. Now the ice maker doesn't work and the food is not freezing correctly. I called Samsung and they said it's under warranty until 2/2010, but technical said the warranty is up. In the meantime, since they can't agree, I have a freezer that doesn't work properly. I've been back and forth for over a month now and nothing seems to get done. Help.

Samsung Refrigerator Model RS2530BBP SN# 023242BQC00350D was purchased on 2/16/09 and did not start to use until June 09. It was found that the temperature cannot be cooled to the specification of below 39°F and lots of food inside got spoiled. A call was made July 09 to the company, 1-800 726-7864 and transferred to their customer care division 1-800-522-7341.

We recently purchased a Samsung on 9/6/09 from Home Depot on East Main Street in Meriden, CT. Once received, I cleaned down the box dust and when doing so on the top of the door, I sliced my thumb open because a cover piece was missing, exposing pointed plastic fittings. We also noticed that a weird noise was coming from one side of the refrigerator. My husband, upset that I sliced my thumb, called Home Depot, who told us to call the Samsung company as it is under warranty. He called Samsung and got many reps who were rude and gave him the runaround, making him send a photo of my thumb, which still has a scar, but has healed. He then told them of the loud grind noise, which they said they would send C&C Appliance Service from Southbury, CT out to check and to give us the missing top piece.

I purchased my Samsung side-by-side refrigerator (model number RS2534WWW) in September 2004. It was purchased at Best Buy. It was the first refrigerator I have ever purchased. It worked perfect in the beginning. I began having problems with the freezer first. It just stopped working. I tried with customer service at Best Buy first. I was told to contact Samsung. I did, and they told me it was going to cost me $70 to have a repair tech come out and diagnose it, not repair it. Then they would have to see if they covered parts.

I purchased a new RFG297AARS refrigerator on 8/18/08 from Best Buy. It was for a new home and was put in service on 3/6/09. It quit on or about 08/05/09, so it was still in warranty. I called Samsung, and within a few days, a tech came out and found that the compressor had failed along with possibly other components. Samsung was notified and declined a repair order because of the tech's analysis.

We bought a brand new refrigerator from the Good Guys on 27/06/09. It was full of food when we noticed on the 22/08/09 that nothing was cold enough and our freezer food was not completely frozen. We did not want to take the risk so we threw out all of our food and called Regional Appliance Centre in Fairy Meadow to come and fix our fridge for Samsung. The man came and advised us it was a manufacturer’s issue and the fridge had been wired incorrectly, causing the freezer to frost up and not freeze and cool to the right temperatures. He advised that was fixed so we went out and filled the whole freezer up and the fridge as I was going on holidays and my partner needed a stock of food for two weeks.

I have Samsung RS2630SH refrigerator, which is about 4 years old. It's been making the noise for almost 3 years, and I guess it's coming from the fan. However, it became too loud since a week ago. We thought it would settle, but it didn't. The servicemen told us the fan is not working and asked us $120 for fixing it. Moreover, they have to wait for the parts. I will not buy Samsung products and won't suggest them either.

I'm having the same problems with the RS2630SH refrigerator getting extremely hot on the sides and near the doors as everyone else. My fan motor was also making the squealing noise. Samsung told me it was not their problem and to hire someone to fix it. This is not a one-time thing. There are enough of these same issues that this is a design flaw and a safety hazard. I'm vaguely concerned about catching the door seals on fire before I can have it looked at.

I have now been without my fridge for 15 days. I bought the unit the 7th of August 2009 and it lasted until August 30th. I have called no less than a dozen times and get different responses every time. I am now told that replacing the food is a courtesy and they will see if they can do that. Please, please, please do not consider buying anything Samsung products. The units are nice (if they work) but if something ever happens, you are pretty much on your own. Also there is no service tech for the state of Utah and I assume this is not the only state. I was forced to buy lunches at work due to no storage for food, not to mention all the food spoilage. Buying ice for 2 weeks also gets expensive!

What a piece of **! It was purchased a little over one year ago. Then, it was serviced shortly thereafter for a loud fan noise. The repair tech said that he would be returning again as it was a common problem. I have since fixed the problem (frozen fan) myself. Now, I have a fridge full of spoiled food as this is a new issue. The fridge does not keep the food cold. The salesman at Best Buy did not say a thing about the fridge. After seeing all of the negative publicity, surely, someone was aware. Do not buy a Samsung product!

Refrigerator service call paid for by me. A call to Samsung was placed on 8/18/09 to the warranty company. I was told that it would need to be handled by executive claims and they would return call within 3 days. 4 days later, Aug. 24, and no response. I was told to call back the following week. That next week, I was told by ECU that parts would be covered. I informed her as the repair was significantly more than simply the parts, the labor too. She agreed and asked that I contact a local service provider and have them contact Samsung with info on repair. I contacted the repair shop (Paul's Certified Appliance Repair). They told me that Samsung needed to send them a service order. I said that they told me and he suggested that I get them on a conference call. It was 4:02 PSD and they close the ECU department at 4, but the agent said that they take 24 hours to upload the notes on file.

Don't ever buy a Samsung refrigerator. It was the worst experience I have ever had with a major company. I got the runaround from the "service provider," they don't do their own "service." It took 6-7 months to get a pull out drawer. Samsung service will delay you any way possible. In fact, they will lie to you. Finally I went to Lowe's and threatened to report to the BBB and go to small claims court. Lowe's wanted me to continue to deal with Samsung - that's when I went off scale. Guess what the problem was? It was a caster missing from the draw. During this melee, I asked for the President's address. "No problem," said the service provider, "Here it is." Obviously this is not the 1st time she had given it out. I did not bother to write.

I bought new French door refrigerator Model 297AARS. The refrigerator is just OK, but the icemaker and water dispenser are a problem. The icemaker doesn't make enough ice for a 2 person household, and the icemaker throws ice all over the kitchen. The icemaker is loud enough to wake us up at night. We complained and a service tech came out and spent about 10 minutes to tell us the icemaker was working as it was designed to work.

I purchased a Samsung Side-by-Side at Best Buy on 4-28-07, model number RS263BBSH. I have read many of the complaints that others have had with their units and it is the exact problems that I have had and continue to have. I have lost a refrigerator full of food three times before I learned that the computer will not reset itself if there is a loss of power for less than the 5-7 minutes required to allow the unit to reset itself, otherwise the unit will run hot, allowing the food to spoil .

I bought a house with new Samsung appliances. Eight months later, the ice maker no longer works, and the freezer is not getting below 30 degrees. After reading this, I will store it in the garage waiting for the product recall and buy another brand of refrigerator.

I bought the refrigerator brand new. It looks nice but it doesn't cool. The refrigerator temp doesn't get lower than 40 degrees and the freezer stays around 68! I called Samsung on 8/16/2009, 24 hrs. after I plugged the unit in for the first time. They created a ticket but now they are dragging their feet in "finding" a service center. Even though I asked the rep on the phone how far the service center was away from my home and he said less than 10 miles, he managed to assign it to the wrong service center and they denied the ticket (reason: out of area) but Samsung never told me until I demanded to talk with a supervisor. Eventually, she gave me the phone number of the service who declined the ticket. I called them and they were nice enough to help and corrected Samsung's mistake. They contacted the correct service center and the service was set up.

After comparing all side-by-side refrigerators and reading the ratings from a number of sources, I purchased the Samsung RS2578SH refrigerator on 12/20/2004 from Best Buy. I have had no complaints until the refrigerator side recently stopped cooling. When I went online to Samsung repair, I submitted a repair order and got the name of a local repair service which I called to make an appointment. I had to leave a message and when they returned my call, they basically said that they used to repair Samsung but don't anymore and said that I should contact Samsung again. I tried another repair service and they said that the single service person they had who worked on Samsung refrigerators was on vacation.

I purchased a Samsung side-by-side counter depth refrigerator and the goofy company that installed it - another story - didn't notice that it was missing parts. The tracks to guide the center bin in the refrigerator were missing and the drawer would fall out when we tried to remove food. The goofy company's deal was they don't deal with problems - the consumer deals direct. The products probably "fall off" the truck and they shave $300 off the price. Anyway, then started my Samsung Customer Service odyssey.