Samsung Refrigerator Reviews

Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.

I had the same problem with my Samsung fridge. Only had it for 2 years and it kept making these loud buzzer noises like the kind you hear on a game show when you answer incorrectly. And clunking sounds - and finally the defroster iced up and we had to unplug to thaw. Then it did the same thing again 2 weeks later! Had a hard time finding a service guy to come look at it - no one wants to deal with Samsung - said they get no support. Anyway had to order a new defrost unit - it took 6 weeks - I am not kidding! They replaced it when it came in and 5 weeks later - here I am again the exact same problem! I'm done with it - taking a $1,500.00 loss because can't afford to keep replacing the part. Buying an American made fridge this weekend. They make good TV's and cameras but have no clue about appliances.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasn't worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. I've been purchasing 10 lb bags of ice. But, it doesn't even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowe's, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... it's not a Samsung and there will never be another Samsung product in this house.

I bought this Samsung refrigerator RF217ACPN from Lowe's in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowe's should not carry Samsung as the product is so bad. Wasted my money. Never again.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however it's not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didn't work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems.

This Samsung refrigerator was bought at Sears in winter of 2011. Model number RF266AEPN. Over the past year, we have had to defrost it twice for several days in order to let the ice melt and soak up the resulting water with towels. I clean the back lower area too but this has not been dirty. The problem starts with the back inside vents icing up and the fan begins to make noise. Eventually the temp rises. This is happening again after only 6 weeks. I have not contacted Sears or Samsung as I know it is beyond warranty but I plan to call anyway. I already know I will never buy another Samsung. I had a Kitchen Aid fridge for over 20 years with no problems. Time to go back to them or GE, I think.

Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with service contract. Nearly from the start the ice in the ice maker clumped. We had about six visits from Best Buy repairmen who replaced numerous parts, including the motherboard twice and the ice maker, without solving the problem. Now 2 weeks after the last repair the refrigerator does not work at all.

I bought this refrigerator in 09 and DID get the extended warr., thank god for that. I have had nothing but trouble with it. Today they are coming out again to fix it. The back keeps freezing up. This is getting to be a pain. They said the repairmain will decide it can't be fixed. Well, all I say is I only have a year left on the warranty and it better get fixed right this time or I want another brand. Will never by this brand again.

We bought the French door refrigerator from Lowe’s in Jan. 2010. This year rust came through the paint around the edges of the ice and water dispenser. I feel like they should have to fix this on a 2000 dollar refrigerator. They apparently painted over the rust in the factory. I want them to send someone to fix this problem. We should not have to pay to have this done.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not.

SAMSUNG RSG257 REFRIGERATOR - I paid almost $2000 and after 2 years it has fallen apart so bad that my beautiful wooden floor is getting destroyed because of the faulty, cheap, mechanics of the water and ice machinery. I called them and being out of warranty so it has to be replaced is a job well done for their engineers and they know it. I want the world to know how awful this product is and the people who won't back it and lie about what it's capable of. There is so much corruption and this corporation is no different! I need a new machine and expect no less.

I bought the refrigerator from Lowe's a few years ago. The model is RFG297. It froze the foods inside the refrigerator. The cold water flow is not working. Ice will be built up in bottom of refrigerator. It is the worst refrigerator which I have ever had. How can I fix it?

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

Samsung French door model RF26VABPN. Water laying in bottom of refrigerator January 2013. Called Samsung and set up appointment with their recommended appliance company in central Florida. Service tech came out and said this is a common problem. The defrost thermistor had to be replaced and a piece of sheet metal had to be attached to the evaporator heater to conduct some heat into the condensate drain below the evaporator. The problem was analyzed as condensate generated during the defrost cycle refreezing in the evaporator condensate collection pan and also in the condensate drain.

We purchased a refrigerator from Samsung in late June at Lowe's. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didn't fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You can't make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

I bought Samsung RF266AEPN in 2010 in Sears. After warranty run out, I experienced the following problems: 1. Left middle shelf plastic frame is cracked - noticed after about 1 year - contacted Samsung - they refused to send another shelf. 2. Year later, left bottom shelf support is cracked/broken - not sure how long before it falls off completely. 3. Inside water dispenser broke off - the lever attached to the valve inside was hinged on the piece of plastic (BAD design!) that finally gave up after 3 years.

In March of 2012, I purchased a Samsung French Door RF217ACPN as a replacement for my previous Samsung refrigerator that had a freezer on the bottom but no French doors. Both of these products had to be serviced and when I ran out of the warranty on the first one, I opted to buy a new one because I was not going to be paying out of pocket to keep repairing. Anyhow so now my 2012 model is not keeping items in the fridge portion cold along with a front wheel that does not work, a metal vent plate that does not cover the bottom half of the fridge and now the insulation in the door., I am told by the repair team, is not supposed to fold into the side of the door when it shuts. The Retail Company I bought the product from is doing their job under the extended plan, but I have to wait for the parts 9-days.

We purchased a Samsung refrigerator, model RF261BEAESR, in October 2012. From the very beginning, it has popped at all hours of the day and night. Not just small pops but loud enough to wake us up in the back of the house. I have had three techs out sent out by Samsung and have received three different reasons for the popping. The first didn't know what the problem was, the second said it was a thin sheet of metal inside and pops when the fridge freezes and defrosts, the last said it was the compressor and this was normal because it was energy efficient. Samsung even requested me to record the sound which I did so the tech could hear it since it hadn't made the noise when they came out. I am still trying to get this resolved. I am very upset over this fridge. I will never buy anything else that has the name Samsung on it.

I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they can't extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldn't get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an "arm and a leg" for they're junk!

We purchased our refrigerator in August of 2010. The refrigerator side has failed cooling 4 times in three years. Each time, the technician comes out and repairs it by replacing the same control board and coil heater unit. Each time, it cools fine for 8 to 10 months. Then it fails again. Same failure. They are not addressing the real issue, just replacing the failed components. The cause of these failures is not being addressed. The last technician even said there was a defect in the design. What can be done about getting Samsung to own up to this.

Purchased a Samsung French door refrigerator 16 months ago. It was pricey but it was a smaller refrigerator that fit well in our kitchen, and based on reviews on Consumer Reports thought it was going to be great. First problem is the door handles. Any slight bump of a dish going in the fridge chips off the black paint leaving white marks. Then I started noticing water in the bottom of the bins. After 13 months, the refrigerator stopped cooling. Of course, the year warranty was up, so I was responsible for the cost. Called Samsung and they said I would hear from a repairperson within 48 hours.

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand.

I still need to call to have serviced. I'm waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so I'm sure it will. I'm also having difficulty putting the drawer back in after cleaning. :( So disappointed I didn't read others before purchasing. Have had fridge for 8 months.

In 2011 we purchased a Samsung French Door refrigerator based on the twin cooling system. I love the French door style but the paint peeled off one of the handles within the first 90 days. I contacted Samsung and they told me it was a maintenance issue and it was my problem. They referred me to a parts supplier and I was prepared to buy a new handle (I had no choice) but none were available. They were to contact me when they had one. Now they are discontinued and I can't find one anywhere. I spent over $1,000.00 on a refrigerator that looks TERRIBLE.

2009 Samsung Refrigerator - Multiple outages of the refrigerator due to fan being blocked by ice buildup and one occasion of the freezer failing for same reason. Problem occurs every few months requiring thorough defrosting. Most recently, the ice maker has stopped working and the temperature indicator is wrong. All very similar problems to those described in other posts on this site.

Ice start to build up in the bottom of the panel in the back of the freezer. I had to remove back panel, use hair drier to remove ice and make sure drain was not clogged. Worked fine for about 3 weeks and repeated. Do a lot of research on this problem and called Samsung. Response was that fridge was out of warranty and that any repairs would be at my cost. I insisted of the many reports of problems in the defroster, evaporator, sensors and even faulty tray reported both here and UK and inquired about whether this was an well known problem and if there was some form of solution or repair. Response was that I would be responsible for all repairs and was given closest authorized repair close to 35 miles from home.

We bought this refrigerator new on 07/24/2011, and on 03/27/2012 while we were at home we heard water running all of a sudden. We went into the kitchen and water was flowing out of the ice maker. We quickly shut off the water to the house and then moved the unit out and turned off the water at the wall. Because we were there and heard this, we prevented $60k to $70k in water damages. Most of our downstairs flooring is wood. The refrigerator was fixed under warranty by a Samsung contracted service organization.

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. It's coming back in the house today.

I have posted earlier about our Samsung refrigerator and check this website now and then to see the complaints pouring in. Recent reviewers have also discovered what we have after our refrigerator started having the water build-up after two years. If you take everything out and defrost the refrigerator completely for a day or two using fans, hair dryers or the sun, you can plug it back in and use it for about two to three months. A simple defrost will not work. There is so much ice built up in this refrigerator that it needs two to three days to totally de-ice.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/o's against him, sounded shady.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so we've had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now we've emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasn't been coming on at all, so something obviously happened. Hubby pulled it out and didn't notice anything, but after reading all these posts, I think we're facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door.

Purchased the Samsung refrigerator Model #RSG257AARS on March 28, 2010 from HH Gregg. July 22, 2013, the refrigerator stopped working. We had never received a written warranty. Looked on Internet at Samsung website and it said there was a ONE-YEAR warranty. Called a repairman. Compressor was bad. Cost of repair approximately $1200. Cost of service call, $80. A couple of days later, the repair company called and said the compressor was under warranty and they would fix it. August 23, 2013 refrigerator stopped working a second time. According to the repairman, Samsung products are JUNK! We looked at Consumer Guides before purchasing and this refrigerator was at the top of the list. Why? I also found (on the Internet) a class action suit filed against Samsung for their shoddy refrigerators. Repairman said Samsung is flooding the market with products that are untested. We have a 45-year-old General Electric refrigerator in our garage that is working fine. That is where our food is right now.

I purchased several Samsung kitchen appliances from Lowe's in July of 2011. They are very attractive to look at. However, not quite two years after purchase I noticed the back wall of the refrigerator was icing up. I checked to make sure the items in the refrigerator were spaced well and not blocking the vents where it was icing up. After a number of attempts to stop this action, I called Lowe's. I was told that since I had not purchased the extended warranty, I was out of luck. They did send an appliance repairman out who looked in the refrigerator and called Samsung Tech Support.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

Samsung Refrigerator purchased 60 days ago. Purchased from Sears. Tech came out since the flapper didn't work causing an ice crystal buildup from the ice dispenser inside. Sears brought another Samsung and it was very noisy and took two days to get an ice cube. Sounded like it was going to take off like a plane. Now Sears brought another Samsung. I love how it's very lit up inside and the design is sturdy and pretty in my Kitchen. But I am tired of seeing Tech's and constantly removing my food and setting up a schedule for the exchange isn't easy. Well this third one sounds like it's in high gear when running. UGH!! Thinking of getting a Whirlpool. So far Sears hasn't given us any problem..... so far. We bought the extended warranty. Good thing.

After 2 years, we started having trouble with our Samsung double door refrigerator freezing up. We had a technician out to fix it and he replaced the whole back panel. It worked for a couple of months and then began to freeze up again. The same technician came out again and we were chatting about what was happening and he suddenly realized the problem was that when you close the front doors, the piece that seals between the doors was no longer turning properly in the slot to seal between the doors, but rather just staying straight ahead leaving an opening where warm air could enter and the fridge would work overtime.

The top wire shelf is held in place by the slides built in to the plastic side walls. The service tech came with a new shelf which also fell out. He stated that the wall between freezer and refrigerator was "concave" behind the plastic, pulling the shelf support over, and there was nothing he could do. Samsung "Executive Customer Relations" held fast to the one year warranty. My claim: this is a manufacturing defect going back to "day one" (the fridge is a lemon) and Samsung should remedy regardless of the timeline.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

Bought this model several years ago and it worked fine for about the first year. Now, same problems as everyone else. Water builds up under the "Cool Select Pantry" door and the back panel freezes with blocks of ice coming through any holes. We have had 2 appliance repairmen, including one specifically for Samsung products. Hubby has ordered parts from Samsung to even try and fix himself. The fridge will work for about a month or 2 and then it's time to defrost and clean out the water build up. So, every 2-3 months, we have to empty the fridge, set up the hair dryers/fan inside the fridge, get ice and coolers to keep our food cold and spend a day defrosting and draining the water out of the fridge. Samsung is totally, absolutely useless. Repairmen are at a loss. This is a lemon for sure. So disappointed as before buying we checked reviews, etc. But, I guess it was a newer model so the "true" reviews weren't out yet... but boy are they now. Such an expensive lesson for us, not to ever buy Samsung appliances... EVER!! Worse even, the company won't stand up for its products.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

I purchased a 26 sq ft refrigerator in 2010. It had worked great until about 2 months ago. Water started building up under the crisper tray. I cleaned it several times and it slowly came back. About a week ago, the water buildup increased. Water ran across the freezer door and ice built up around the seal, allowing air to enter the freezer. Frost started forming inside the freezer. I took the food out and put into coolers with ice. With help, I moved the refrigerator outside and allowed it to defrost completely. The vent cover at the back of the refrigerator was removed. The drain tubing from both the freezer and refrigerator was removed and cleaned.

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!

We had our brand new refrigerator delivered yesterday. This morning realized the refrigerator part was really not cooling off enough. Checked the degrees in it and it registered 50. We called Samsung and was told we had to go through where we purchased and they in turn contacted Samsung. Samsung at first tried to say 50 degrees was acceptable. We went down to Home Depot with the manual and asked where does it say that.

We bought our refrigerator in 2010 from Sears. It is a side-by-side and we were told "best fridge ever". It was pretty but started having problems immediately. We now have the technicians from Sears come out about every 3 months. We bought the extended warranty thank goodness. I do get tired of seeing the technicians but it sounds like an airplane is trying to take off in my freezer - lots of frost builds up - just a real piece of you know what. Every time they come out, they replace the same thing. When my warranty is up in 2015 I will no longer be doing business with Samsung or Sears. If I had a gun I would shoot it. This is the WORST APPLIANCE I HAVE EVER PURCHASED!!! Samsung should be ashamed.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. I've had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I don't have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. It's been the worst appliance by far that I've had as far as problems that are too expensive to get fixed, and time consuming for me.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):

I have had this refrigerator for a little over an year. My unit started make loud noises and stop getting cool. I had an repairman come out and he advise that this Samsung brand always have problems with the cooling unit. It had froze up. He took the panel down and defrosted it. Now 2 months later I am back at the same issue. Now it's a bad odor and hot. The freezer is all good. This is crazy. After reading all these complaints I know now that I am going to have to replace my unit. I should stuck to my Whirlpool brand which last me for over 15 years and I only got rid of it to upgrade to this or shall I say downgrade. Samsung rs263tdb.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. I'm a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around.

I bought a Samsung refrigerator in February of 2007. In 2009, it froze up under the plastic wall in the back, making it impossible to close the door. I paid a repairman $200.00 to come and "fix it". He put on a new thermostat, cleaned the coils, defrosted everything and put it back together. 1 year later I had to call him back because it did exactly the same thing. Another $150.00. Then in March it did it again. I called a different repairman, thinking he might be able to truly "fix" the issue, and he told me straight up that Samsung refrigerators have one fan for freezer and fridge. It's a bad plan, it doesn't work and you can't fix it. Lucky me. Well, it happened to me again today, so, now every 2 to 6 months I have to take my fridge apart, defrost it and put it back together. It's a great plan and Samsung is of no help at all. Too bad so sad, but I won't be buying ANYTHING Samsung again... EVER! I've posted on FB and continue to tell all of my friends what crap they sell.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldn't activate the electronic circuit board. We couldn't switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and it's still not fixed. That's after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support I've ever experienced by a long shot.

I received a brand new Samsung refrigerator model: RF263AFRS, purchased from Sears in February 2011. Despite appropriate care it failed the summer 2013 (two years!). Neither Sears nor Samsung offered to stand for the quality and the consumer's concern for the excessive noise (now clearly audible through the entire two storey house!). The cooling also seems to be an issue. I am in the process of confirming the latter with an internally placed thermometer. I called both the Sears and the Samsung representatives: it appears they are not willing to investigate their failure to provide a quality product expected to perform up to expectation for at least 10 to 15 or more years similar or better than the "old" fridges we still own. There is something wrong with quality of Sears service and product from Samsung. Consumer be aware.

Refrigerator #RF217acpn began leaking water into vegetable drawers 6 months after purchase. Samsung sent technician twice and I was told problem was repaired only to have the same issue 3 months later. Samsung now refuses to accept responsibility for this issue and will not cover costs for needed repair.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters won't fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

Samsung created their vegetable drawer with a seam at the bottom front, where two pieces of plastic come together. Over time, debris gets in there, and there is no way to clean it without disassembling the drawers. The drawers do not disassemble. Samsung's response? Buy new drawers. Model RSG257. No more Samsung anything, ever!

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I can't use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

This an update on my trouble getting my Samsung refrigerator fixed. It's been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didn't work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180.

Samsung French Door Refrigerator - Our refrigerator is 6 months old and I noticed that a film appears in the bottom of our glasses when we use the ice and water from the refrigerator door. The film appears to float. I tried just using the water and then just getting a glass of ice and noticed the same film. Is anyone else experiencing this problem?

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldn't replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they won't replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... It's really hard to buy any type of appliance and have it malfunction after a few days' use and have to have it repaired... I think that's so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

After purchasing my Samsung ref, 7 months later, found spots all over the 4 doors, which we believe to be rust coming through. Called Samsung several times. Told it was cosmetic and not covered by the warranty. They had a service tech come out and look. He rubbed Bar Keepers polish over some of the spots and now it looks even worse. After numerous phone conversations with Samsung, they will not stand behind their product. No more Samsung products in our home!!!!!!! Beware!!

Sears has recently advised me, after telling me I was to receive a replacement for this lemon that they will not honor the replacement offer. I received 2 confirmations by phone on this and they (SEARS) sent a service person over to do the return report. I awaited Sears to arrange the replacement BUT instead they reneged after I called them to find out status. Some malarkey about, "We don't take fridge back due to faulty ice maker issues"... even though they replaced or fixed it several times only to have the problem recur.

Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

Died 3 times in two weeks. It's a defect Samsung knows about. I use insulin, this could be a bad scene for me. Samsung is being sued they knew of this problem. Shame on them!

We have a Samsung RS263 with French doors. We keep hearing a sound like a fan clipping something. Called Samsung toll free number and got told basically to call a authorized service center and get a technician out. We live in rural Saskatchewan 30 minutes outside of Regina. When we asked who was the authorized rep for our area Samsung couldn't tell us. I finally suggested to my wife to unplug the fridge for a while because to me it sounded like the fan was hitting on some frost or ice buildup. After a couple of hours we plugged the fridge back in and the problem was gone for a day or two, then reoccurs. We had a few fridges in our lives and this is the first and last time we will ever buy any Samsung product.

Samsung RF266 - Samsung is selling garbage for thousands of dollars. Their appliances may look nice, but that's as much of quality as you will get. When we first purchased our house three years ago, we decided to buy Samsung appliances. Between the refrigerator, dishwasher and the dryer we spent close to $7,000. This last month all three products have broken down and essentially turned into sidewalk garbage. First, the dishwasher ($400 in repairs - problem: circuit board; second, the dryer ($400 in repairs - problem: burned motor) and the final blow.... a $3000 dollar refrigerator, $1000 in repairs - problem both circuit boards. Let me be very clear about something, I do not have $7000 to spend every two years because a company is selling faulty products. The customer service is one of the worst I have ever come across. The fridge is not cooling and cost me hundreds of dollars in wasted groceries. My six year old got sick from eating a yogurt and spent two days in bed vomiting. Samsung denies any responsibility. It's shameful.

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and won't cool down. I can't even buy milk! And I paid 2000 dollars for fridge. Samsung won't back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! I'm so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the "design", mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I won't even THINK about another SAMSUNG and will be careful to ascertain if the next "brand" is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsung's 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsung's (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop.

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Do not buy any Samsung product in Scarborough, Ontario. If you do, double-check first if they have any service technician in your area. I bought a fridge, model RB194ACRS, and after one year, my fridge stopped working. I called Samsung and they told me that they cannot fix my fridge because they don't have a service technician in our area. Samsung company, if you don't have service in the area, then stop selling your product. AGAIN, DO NOT BUY Samsung products!!!

Bought a Samsung fridge about 2 years ago. After one month, the ice cube maker stopped working. I contacted Samsung and with much ado, they came to conclusion that they didn't have any service people in our area and would replace the fridge. This took about 8 months. When we received that fridge, it was about 3 months and the ice cube maker stopped working. We called Samsung and they said the warranty had expired and they couldn't do anything. 3 months later the top half of the fridge went belly up. I spent $1,400.00 for a fridge that lasted 2 years.

I called Lowe's for service and they arrived three days later. The freezer quit cooling and also the refrigerator's 4 compartment unit. They said it was low on freon, but problem is it takes 4 to 8 hours to cool and freeze. 12 hours after done it finally got to proper temps (-2 and 38). 6 hours later I unplugged it to move back where it was and when I plugged back in, the temp on the freezer went to 52 degrees and refrigerator to 52 degrees. After two hours the refrigerator is back to 38 degrees. Freezer is still 52 degrees. This doesn't sound like a good scenario because if the power goes off, it will do it again which everything in the freezer will thaw.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I don't want to lose anymore food so I'm just going to invest in another brand.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought we'd save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

I have had issues with my four-door refrigerator the last 6 weeks. We had noticed the frozen foods weren't quite as frozen as they should be and then the ice maker stopped dumping ice. I had noticed previously that the ice in the holder always froze against the right-hand side of the bucket and would stop dispensing ice. I then noticed the ice maker would fill with water and would produce ice but never dumped it. I hit the reset button and it worked perfectly. It never would begin "normal" ice production on its own, and I had to continually hit the reset button for ice to be dumped ever two hours.

I purchased a Black Samsung bottom freezer RB215ACBP and last year noticed the loud noise and the water in the veggie drawers as well. I also noticed the freezing under the drawers if it’s not frozen, it’s a ton of water. I called last year and customer service SUCKS!!! They were no help and told me to have someone come out and told me the motor was still under warranty. BUT if it’s not the motor, I would have to pay for the service call. Are you kidding me!? I was very displeased and to see all the complaints, I am very dissatisfied. And you would think Samsung would do something about this knowing there are so many complaints.

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasn't cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who won't work on Samsung at all. I'm stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

True to the numerous cases about which I have been reading, rust spots have appeared EVERYWHERE on my Samsung RF267 model stainless steel refrigerator. I took the issue all the way to Samsung North America hearing cosmetic issue repeatedly. I convinced Samsung to provide a service call by their chosen contractor to evaluate the issue, with the caveat that I would pay IF their appointed representative disagreed with the cosmetic issue reason. I was supremely confident and their rep agreed with me - the rust cause was not due to any customer cause. But even with that on-scene evaluation, Samsung will not replace the doors with any type of rust guarantee. I have asked for replacement with a guarantee OR a refrigerator replacement with a new warranty, and they will do neither.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowe's appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and they'd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, it's not Samsung ever again.

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowe's, I was told I would have service. After one week of many phone calls to Lowe's and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.

SAMSUNG MODEL 268ABBP/XAA - It's the same issue as pretty much everyone else; it's 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. I've spoken to numerous people at Samsung and, apparently, I'm out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; I'm on my own. I'll never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowe's parking lot.

I just had delivered a Samsung side-by-side counter depth fridge. The ice maker took 3 days to make ice to fill the holder on the door. Water drips from the spout when you fill a glass with water. I have only had this fridge 3 days. The ice maker seems to be an issue with every model Samsung makes. I called customer service three times. I talked to even a supervisor that was not able to resolve my issue. Customer service does not know the operation of their products and had me on hold forever. I was told by a friend that owns the same model that the ice maker produces 7 ice cubes every 90 minutes, which explains why it took 3 days to fill. I also read the same information on a website. I took out the service plan after the 1-year warranty is over. Having to deal with Samsung has been nothing but a waste of time and a huge headache. I am still scratching my head wondering why they are rated the number one fridge on the market. I had an 18-year-old GE that I would gladly take back. It never had one issue. I just wanted to update my kitchen with stainless steel. I would never buy another Samsung appliance.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover "cosmetic" issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

We have a three-year-old Samsung RFG298AABP/XAA French Door Refrigerator. Had the repairman out twice because the refrigerator wasn't getting cold enough and there was virtually no ice production. It was deemed unrepairable by the repairman because it was leaking freon in a place where he could not fix it. He said Samsung should replace it with a new refrigerator.

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You can't use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Samsung RF217ACWP - purchased in July 2011 from Lowe's. First one delivered was taken back because the ice maker did not work and was not properly assembled. I have had this one for two years. Now the crispers and the tray under them are filling with water. Repairman said it "may be the sensor or the seals, but not sure." Also he said that it is a known problem with these refrigerators. It's $125 into the repair so far and we are thinking about spending $1,000 to buy a different brand - First and last Samsung refrigerator we will ever buy.

I bought my Samsung refrigerator from Lowe's and bought the extended warranty with it. I've had four service calls for the same issue - water leaking below the left crisper drawer. I'm told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldn't offer a solution to the problem. They said they weren't aware of this issue. I'd have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

Two weeks out of the warranty, the unit started leaking water into one of the crispers. It failed to keep the temperature in a safe zone (55 degrees), and the ice maker made less ice. French door model, Model RF 217ACBP/XAA.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldn't open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so I'm not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldn't recommend this refrigerator to anyone.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, "It's a refrigerator, you're supposed to plug it in and forget about it for next 15 years!!!" Now it's down to can they really fix it or did we waste $1,300?

RF266ABRSXAA French Door Refrigerator - We paid good money for what we thought was a high-end appliance. The refrigerator quit cooling and iced up. We called Samsung and were told since it was out of warranty, to have a local service tech take care of it. $350 and two weeks waiting on parts, it still has the same problem. Now they say it's the computer and control panel... $450 to fix and no guarantee that will take care of it. Samsung has climbed to the top of my Do Not Buy list!

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt.

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 o'clock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family "dinged" it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to "stand behind" their product stating this is not a recall issue.

We bought our Samsung refrigerator in Feb. 2013. Ice maker has never worked. I called Samsung and went through the trouble shoot steps twice. It never worked. The second technician I talked to said the first one didn't know what he was talking about. I called them again; they sent out a technician. They had to send them out of course while we were both at work. My husband took off to be able to meet him there. He called and said he wasn't going to be able to make it and told me to tell my husband to go back to work. I called his dispatcher; he came out anyway. He told my husband to be sure and buy the extended warranty! WHY DIDN'T WE LISTEN?

Within one month of purchase of our SAMSUNG RSG307AARS/XAA, the ICE MAKER STOPPED. No problem for SEARS; they were right out, fixed and within a week, it went out again. Parts were ordered and no prob. SEARS fixed it and within two weeks or so, it stopped again - more parts, fixed, stopped, fixed. SEARS was willing - UP TO A POINT. Then they started getting UN-WILLING. Now, since EVERYTHING in that ice maker has been repaired, replaced, re this and that, I told them I wanted a new unit and NO. We are sitting here with a piece of crap that is an engineering nightmare. HELP!! IS ANYONE OUT THERE LISTENING??

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

I am stunned and disappointed to find that "our" problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we don't tolerate cheap crap in this country!!!

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. How's that for great service. I am chalking it up to don't ever buy a Samsung!

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply won't power up when the power button is pressed. I can safely say that I won't buy another Samsung product.

Feel like we just got the shaft on our repair job. We were charged $292 to have a sensor replaced and the drain unstopped behind the twin cooling panel. Only took the repairman about 30 minutes to do the repair. I called 4 repairmen before I got one who would work on Samsung refrigerators. Will never buy another Samsung appliance. I wouldn't recommend anyone to buy one. Buy one made in the good ole USA.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung won't replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they won't close when you remove everything that's on the shelf. It's Samsung's manufacturing problem but they won't replace the shelf for free, even under warranty.

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will 'fess up to this worthless piece of garbage.

I haven't had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

My icemaker failed a month ago and I have only encountered more issues. After the first few service calls, the repair center fixed the icemaker; however, now the fridge compartment freezes everything. Samsung now wants a sixth service appointment to look into the issue deeper. Samsung warranty support has been a nightmare and I have made no progress with the Executive Relations Team. Additionally, I completed an online forum regarding my experience and nobody has followed up. I cannot afford to take any additional time off work to be present for service calls and need a working fridge. The lack of follow-up and ownership of my issue is concerning. I am very quickly becoming a detractor and am having difficulty finding anything good to say in my product reviews.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

I bought the refrigerator in 2009 and all of my previous refrigerators all worked fine for 10-15 years so I did not buy the extended warranty. Besides, I have several cameras and TVs from Samsung and assumed their appliances are the gold standard. How untrue that is about their refrigerators. The icemaker had gone out several times and repaired under warranty during the first few months of ownership. After that, the icemaker never really worked perfectly but every now and then, things worked okay so we let it go. In the last two weeks, the freezer stopped freezing.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

We purchased a Samsung side-by-side refrigerator in 2010 and since buying it, we have had problems with the ice maker spilling ice all over my floor every time you use the ice maker. The ice maker bin is too small and does not fit a family of 4 at all. My recent encounter is now, it doesn't defrost so I have to take it apart and use my hair dryer to melt the ice. We found that you have to take it off energy saver mode so that it will defrost. Samsung suggests we don't pack it very much. Amazing! Why did I buy it in the first place? I wanted energy saver, enough space to handle my large family but this is by design. I'm very disappointed not to have read reviews first.

We purchased 4 Samsung appliances for our kitchen. We are very happy with the stove, microwave and dishwasher. The refrigerator is another matter. The icemaker literally scatters ice all over the kitchen floor. We have been in touch with Samsung numerous times. Twice, they have sent technicians to our home. Both said that the ice dispenser problem is a design flaw. Both have reported their findings to Samsung. One even sent a video. My conversations with Samsung's customer service department always end the same way - the design is within our specifications. Don't buy Samsung. Their customer service is terrible.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When I've called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the "Twin Cooling" system appears to be broken and there is consistently standing water below the drawers.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far I've replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

I have this fridge for 1.5 years. Love the size, but milk is always going sour before the expiry date; cheese molding; and leftovers didn't last. Rationalized all these things - must be leaving the milk out too long, must have dirty kids' hands touching the cheese, etc. Because the digital temperature reading said it was 34 deg in the fridge, it must be accurate right? Wrong! Verification by 3 separate mercury and digital thermometers show that the fridge compartment temp runs 40-50 deg and that's in winter (wonder how warm it had been running last summer!). This is everywhere in the fridge compartment, top shelf, bottom shelf, door, right next to the ice maker, etc. I cannot find any place in the fridge that runs less than 40 degrees.

I did not do any research. Shame on me! Freezes up below crisper drawers. I did as suggested on previous posts - emptied everything, cleaned and removed ice from panel, vents and everything. I used a hair dryer to melt everything faster. I had temp a few degrees lower than recommended, but then I set to the recommendation. Two months later, big ice below the drawers - not in the vents (yet, I would assume). Bottom line, do not spend $2,000 on Samsung products. Unfortunately, I have to condemn the whole company. As someone did post, let's get a class action. There too, the lawyers get all the money and we get small compensation.

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasn't as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.

First, I must tell you this refrigerator was purchased for my 90-year old father who lived in the country by himself, 5 miles from any of his kids. It was purchased in 8/2011. Approximately one year later, it went into demo mode. There's nothing in the book about it so I called Samsung. They said it had to be caused from a power surge and they told me to reset it, so I did. Approximately a month later, it did it again. This time, I did not call them. I reset it myself. On Oct. 31 of 2012, I had a knee replaced about three weeks after my dad called and said it went into demo mode again. My husband had to take me out there to reset it. It was on the weekend and we could not get a hold of Samsung, so I called my son-in-law who had had the same problems with his. He told me to unplug it and see if it would reset, which it did. It seems to work for a while.

After 20 years of having a problem-free Kenmore refrigerator, we decided it was time for a newer model refrigerator and decided to purchase a Samsung. Exactly two years later, we started having problems involving water on bottom of the refrigerator, which led to food and vegetables having to be discarded. This has been ongoing now for a year. We now cannot use the bottom of the refrigerator. After contacting Samsung, we were told very casually that we would be expected to pay $60 for the technician to come to our home, $75 per hour for labor and whatever the part is to cost. Please be cautioned when buying any Samsung product. You can only have repairs through Samsung since only a Samsung technician can get the parts. They really have some scam. This refrigerator cost us $1,500 and apparently, Samsung quality is not worth paying for. I will never purchase another product of Samsung again. Please buy with caution!

After less than two years, the compressor fan on the refrigerator went out... at less than 2 years old! We took a chance in buying the Samsung and after this, I won't recommend them. Stick with the more notorious brand appliances - Kenmore, GE, etc. I've never, ever had an issue with a refrigerator going out that wasn't at least 10 years old. Ridiculous! We're out $180 for parts and service plus a whole fridge full of food. Samsung appliances are crap! With all the complaints on here, you'd think there would be a class-action started!

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**).

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

The tray fills with water. The ice is made. The maker flips and twists the ice out of the holder. However, half the ice stays in the holder. The ice cracks leaving a little ice in each cube tray. When the water fills up again, it overflows everywhere making a frozen mess. We have resent the ice maker, changed temperatures in the freezer and nothing resolves the problem. An expensive refrigerator should not break this soon. Products are made cheap today!

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

I originally bought a Samsung French Door Model # RFG297HDRS on 3/29/11. The refrigeration was great. I loved the capacity, style, and looks. One small problem was it was missing a tiny screw that held the bar in the freezer on track. The drawer would wobble when I pulled it open and then would fall off the track! After 4-5 service technicians who could never get the tiny screw replaced, Samsung replaced that refrigerator with another on 10/25/11. Now this refrigerator is a total lemon! I woke up at 3 a.m. one morning and my kitchen, hallway, bathroom, and family room were flooded because the water valve malfunctioned! The replacement refrigerator was less than 1 year old! I had it repaired under the manufacturer's warranty.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. It's 5 years old and a piece of crap!

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezer's backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item.

I purchased from Big Al's in Ann Arbor, Michigan about 8 months ago. I can't stand the ice maker and water dispenser. The water splashes and drips after. To the point the guests' arms are dripping with water and look at the make! Kinda funny but it's annoying. Today we once again needed to unblock ice jammed and the mess created was the usual frustration. My family never had this babysitting delicate issue before. Save your money and get an LG!

I wouldn't recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

I purchased a Samsung refrigerator (model RS265TD) from Lowe's on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair.

Ice maker broken after 2.5 yrs - After reading all the poor reviews regarding ice maker problems with Samsung, we will never purchase this brand again. Not even attempting to get the ice maker fixed. Sad this refrigerator was rated a good refrigerator on Consumer's Reports.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. I'm an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If it's ice time, you have to turn up the TV. It's so loud, it's ridiculous! Secondly, the handle on the freezer routinely snaps off.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because "we must have broken it." I've owned a lot of refrigerators in my 70 years. This is the first that I've ever broken in years. Also, you've got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if it's not centered in the opening, one end will pop out of its attachment. I'm sure they would say that's our fault also!

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didn't work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the "exec office," reading off a sheet that had nothing to do with this case said, "Not approved" even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater.

I purchased my Samsung Refrigerator RM255LASH from Lowe's on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them.

I purchased in September 2011 ($2300) and already, after 12.5 months, the ice maker broke. It needs a new one. Yesterday, the display failed and they tried to send repairman for $180 charge plus parts. I do not understand why consumer reports rate very high these refrigerators. Ice maker makes ice very slowly. I need to keep extra ice in my freezer. I own a Whirlpool and did not have a problem in 10 years. We moved to a new house and needed a space counter refrigerator. There was no choice, we purchased new. This is not acceptable for so many parts already to fail. The first repairman (ice maker) told me that Samsung is a very bad product and is very expensive to fix and he needs to wait a long time for parts. I will never purchase any product from a Korean company again. Maybe it's time we demand 2-year warranty or even more from all manufacturers. This way, they will make better products.

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowe's for about $2500 - a real splurge for a single school teacher. I didn't get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasn't working so Lowe's told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowe's switched it out for another one. I blamed the problem on Lowe's, thinking they gave me a floor model.

I purchased a new Samsung refrigerator from Lowe's about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowe's was of no help. What are my options?

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, we've had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didn't we stick with Whirlpool?

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I don't agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an "Executive Relations" representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they don't last and customer support is practically nonexistent.

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. It's only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011 from Lowes. It cost $2,800.00; that’s a lot of money. I had a Samsung washer and dryer and a big screen TV that I was happy with, and was not aware of any problems with their refrigerators. The other day, I tried to get ice from the dispenser and no ice came out; just water. I called Samsung and they told me to reset the icemaker. I told them we had ice but none would come out of the dispenser. We cleaned out the old ice, reset the icemaker, and waited 24 hours like they said. The ice maker made ice but none would come out of the dispenser. I called them back, and they said they would send out someone to look at it, but could not tell me how much it would cost.

Just got a brand new french door refrigerator from Lowe's. The unit makes loud rattling noise every 30 minutes or so. I called Samsung and they sent out their techs, who said that the noise was normal. The noise is so loud I could hear it in the other rooms. Do not buy from them!

I just got off the phone with Samsung. I was mad and threatened to get on the internet and try to hurt their business. What a joke. I did not realize how many problems they have and how many negative comments are on the internet. No way I can make a difference. I purchased a fridge approx. 3 years ago and the icemaker has never worked properly. After 6+ service calls over the years, the water was running out the door. I called Samsung and even with the history documented, there was nothing they could do because it was out of warranty. I would suggest that one does their homework through consumer reports and other publications before purchasing a Samsung fridge.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the "known" failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.

Samsung RF26V Series - I purchased this piece of junk 3 years ago and have had nothing but problems. I replaced compressor, board, condenser motor and blade, fan motor and blade twice. I have had it with this expensive piece of ** and purchased a new Maytag today.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day.

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesn't work. So now, I have a very expensive piece of junk in my kitchen. They told me it can't be fixed.

Refrigerator freezer freezes up one block of ice. It quits cooling for the second time. The serviceman came out. The whole back of the freezer was one block of ice. He replaced one small part and said it was fine. Now, it didn't last two weeks. It did the same thing. This refrigerator is 11 months old and still under warranty. I called today and was put on hold for an hour. Finally, I was told the serviceman would come out again. I think I got a lemon.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezer's side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

The refrigerator side does not stay cold. I've had technicians come to the house three times. I've been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

Samsung appliances are crap. I've had everything I've ever bought from them fail in 1-3 years! I bought 4 kitchen appliances 3 years and 2 months ago from Lowes. The dishwasher died last summer, and Lowes fully replaced it with a Bosch, which works great. It’s good that I had Lowes warranty! The refrigerator RSG357 icemaker died last summer too; Lowes fixed it. Now see, 3 of 4 refrigerator shelves are cracked while the plastic around the glass is literally separating in multiple places, like it can't take the cold. Not a function of heavy objects or glass cracking, but the plastic edging is just coming apart.

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55" LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!

Samsung French doors model RF266ABRS started to have ice buildup on the condenser coils, thus, blocking the free movement of the circulation fan bit by bit. The fan started to rattle against the ice for a few days until it was silent once the ice buildup stopped the fan to spin. That's when the cooling in the fridge compartment stops and temperature rises slowly and goes away above the safe level of 40F. We did not notice this until my wife, children and I got food poisoning and diarrhea by eating spoiled food from the fridge.

I bought a Samsung French Door RFG297 refrigerator in Dec. 2011. It broke down after 2 years. First sign is the ice melted and spilt water all over because the ice melted and then not make any ice anymore after one day; the freezer is not cold anymore. Please read the reviews before you buy a Samsung refrigerator because I really care, and I don’t want it to happen to you. I wish I read all of the reviews about this product before I bought it. I even called customer care if a lot of people make complaints about Samsung refrigerator, and she said no because I told her I saw a hundred complaints about the same problem. I asked her if the company is doing something or a recall of the product and she said no. Please keep putting on reviews about this product, because I still expect mass recall for this refrigerator.

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that "the retailer does not participate in our exchange program." Okay, but that's not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsung's internal refund policy states you must do the above to get a refund, but the warranty just says "repair or replace at our option." Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Don't let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, "Samsung! Oh God, how old? Three years, well, that's about the life of that. It's done."

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturer's 5-year warranty. The repair guy told me it's quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, "Samsung will repair or replace any part found to be defective." It also states, "This limited warranty covers manufacturing defects in materials and workmanship."

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didn't work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasn't our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didn't work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Don't waste your money. They treat people horribly and it will be a nightmare of an experience!

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturer's defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldn't do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didn't purchase the plan?

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I can't use the water feature.

I have a Samsung fridge and freezer. I had it open while putting things away. My 10-month-old twin daughters were looking at me put things in, and all of a sudden, her finger got stuck inside of the little slots on the side. It was automatically shutting! I got her finger out, and it was cut severely! We had to call 911 and have the ambulance come. When they got to our house, they couldn't believe all the blood that was all over me and my daughter, and that it was all from her thumb. This product needs to be changed because my daughter was lucky not to lose her finger, but somebody could or will! I am completely upset and can't believe this product is made this way. I would like to be contacted about this!

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food.