Safe Home Security, Inc. Reviews

I moved from one state to another. This company would not let me cancel my service and said that the only way was to install another service for an additional 2 years in my new house and that then they would cancel my other service. I am still being billed by mail for both systems AND being charged on my credit card as well (after 5 months). I have called, written and emailed everyone that I can reach with no results. I get voicemail or told they will look into it but then no response. I cannot reach anyone with any ability to do anything about it. Next is my attorney. Fraud!!!

This company is absolutely horrible, taking advantage of the elderly by knocking on their doors and intimidating them into having Security Systems installed. Having them sign a 5 year contract. My parents cancelled and had the equipment removed within the 3 days and are still being charged for the 5 years of monitoring. Nobody should sign anything with this company. Please don't get ripped off!!!

I subscribed to Safe Home Security on August, 2017 when a young man knocked on my door. He had a list of addresses, and he knew my existing security contract had been completed. He said he worked for Quantum Energy, and he represented Safe Home Security. He asked me if my current service charged me when something malfunctioned. I answered "yes". He told me that SHS would replace any malfunctioning piece of equipment for free, and would even replace the batteries -- all for $39.99/mo. When I hesitated, he offered a "Ring" security camera for free. With those conditions, I signed up for their service. I told him I had a malfunctioning TouchPad upstairs, and he said his technician would follow shortly, and determine if it needed replacing. The tech guy showed up 30 minutes later, inspected my existing system, determined that the TouchPad needed replacing, and pulled it off the wall. He said he'd follow through with replacement.

Man came over to my house to sell me this crap. I fell for it! I was offered six months free and he stated and wrote down on paper. After the six month is over you can call to cancel with NO PENALTIES!!! First the alarm just sucks, keeps going off. Called a few times for someone to come and fix it and In six month no one has came or made an attempt to contact me!!! Called customer service and told them I was unhappy with the services that I was NOT getting first of all and they told me I could not cancel because I was on a five year contract that their employee who she stated is no longer with them and if he was he would be fired cause it's not the first time which I taught hilarious!!! But anywho he told me it was 2 year tops BUT that during my trail period it will not affect me but yet HERE WE ARE!!! I will be taking action against them. They falsely advertise and are extremely rude and arrogant pompous **.

The system is extremely faulty and customer service is extremely rude. Customer service won't send someone to fix my system and when I tell them to just cancel my service they got extremely rude and then hung up on me twice.

In September 2015 my mother and step-father signed up with this company for a home alarm system. Mind you at the time my mother's age was 89 and my step-fathers age was 91. They were not aware of the fact they were signing up for 5 years, or the most important part that there was no way to cancel this policy until the five years were up. My mother is the most honest person in the world and has numerous health conditions. Nowhere on the contract does it say it is for five years. The little one line for cancellation just says if you cancel before you are liable for 90% of the contract due. My mother was extremely upset when her husband dies and she moved in with me and we found this out.

I am writing this for my father who in 2015 agreed to a 5 year contract for a home security system. The monthly fee is $ 42.99. Recently, Dad was diagnosed with dementia and it was suggested he required full time care. I live in Los Angeles, he lives in Kingman, AZ. I put my dad in a memory care facility in Kingman and am preparing his home for sale. I called Safe Home Security in an effort to explain our change in life situation and requested termination of my dad's security system service. SHS informed me that Dad had a 5 year contract and, while they understood our situation, they could not cancel his contract unless we paid the balance of the unused contract amount of roughly $1,300.00. They offered to move the service to his new home. I explained that he is now in an assisted living facility and there is no place to move the service to.

The following information was sent to Safe Home Security & Alarm.com back in May, 2017. Alarm.com who is the monitoring company for Safe Home Security tried to get Safe Home Security to address the stated issues, to NO AVAIL. It is with a high degree of frustration, concern and feelings of “betrayal” that I write this. This is regarding services provided by alarm.com (a.k.a. Safe Home Security, a.k.a Security Systems, a.k.a. Alliance, a.k.a. ProLink Protection). Back in March, 2015, (3/24/15 late PM) we, as renters, of the property at **, we were solicited by a gentleman by the name of **, Advertising Coordinator from ProLink Protection to “lower” our monthly security/alarm service thru installation of a protection system provided by ProLink Protection, 1910 S Stapley Drive, Suite 119, Mesa AZ 85204.

I switched from ADT to Safe Home Security based on the reviews they had gathered from themselves on their web-site. I had to move to Asia for work and had to cancel service. I called Security One was told that my contract will only end on December 30, 2017. I was asked to write an official letter and they cannot take my cancellation by phone! I was willing to do that. I told them I was prepared to pay the penalty for early termination. However, the agent said they were not willing to stop the monitoring because she declared that they had to honor their contract! Is there a more illogical service than Security One. When I ask to speak to the manager, she said they are busy with other callers. Then before I could give her my mobile number, she hung up on me. Very very rude unreasonable service.

I have never had a worse experience with a company then I have with Safe Home Security. We signed up July 2012 while building a home and explained that we would be moving in 6 months but we would NOT be selling our current home (family would be renting it). They said "no problem" and we could move the system for free. It all sounded great. We loved the system at first in our home, no complaints. Then we moved. They came and uninstalled our unit and packed it up for us to take with us. 2 weeks after moving we called them to come and install at our new home and they wanted to charge us $180. When they came to uninstall they never mentioned a charge to reinstall and again when we signed up they said it would be free. That was the start of the issues.

I had a previous home monitoring contract with another company that expired and I fell on a month to month plan. That company no longer offered home monitoring using home phone service so they sold me to this crappy ** company! About 6 months went by when I realized I was being billed for service from a company I never heard of. I called them to see who they were and why was they was trying billing me and I was informed they were a home monitoring company. I immediately told them I wanted to cancel the service and they told me I had to do so by writing.

I was transferred to Safe Home Security from a different company. Things were ok for a large part of the time until my contract expired. They tried to sell me on a three year contract that could not be cancelled, and if I moved, sold my house or anything related, I would have to pay off the contract to get out of it. I never signed the contract because I was assured I could stay on with them month to month.

Dishonest business practice. For 3.5 years Safe Home Security withdrew $40 a month from my bank account for a service that never worked. Pinnacle Security sold my account to Safe Home. No letters, no phone calls received regarding this transition. In August, 2016 I called my bank to stop payment on future payments because I decided to go with a new security service - One that worked. At that time, I asked them to identify the merchant so I could send an official cancellation letter. The bank was unable to identify.

In May 2016, "Todd" showed up at my home and said my contract with current monitoring company (Monitronics) was about to expire and he was there to upgrade my alarm system and give me 6 months of monitoring service for free. He called a technician, who arrived at my home later that day and replaced a chip in my existing alarm panel and installed a camera on the exterior of my home (which never worked and caused me to miss several important package deliveries, until I removed it a couple of weeks after installation). Todd hand-wrote a cancellation request letter to Monitronics and asked me to sign it.

Never sign up for monitoring with this company! I was switched over to them by another carrier. They forced me to sign a 5-year contract, when I objected they said that was the only option. I should have walked away then, but I wasn't aware I had a choice. A few years down the line I did some remodeling. One of the doors with a sensor was being replaced, I called to see what I should do. I followed their instructions but the sensor never worked again. When the new door was in place we reinstalled the sensor and called to see how to activate it. (For almost one year we paid for monitoring that we could not use). The phone support could not find a solution. They said I would need to pay $75 for a technician to come out. When I called back to schedule the technicians visit they said one would call me. I waited one month, no one called. I called back and made a similar request. Again, no response.

This company focus on taking money but deliver bad services and options. I have been with them for 9 years and wanted to include video monitoring and remote services but they wanted money that was not competitive. I called to cancel my services after 9 years and was told to send a letter which I did. Then the automatic withdrawal from my account did not stop. I called them to stop taking money from my account and was told no. In effect forcing me to continue with a service that I did not need any longer.

They came to my home in 2012 selling their services and equipment. I signed up for a 5 year contract allowing them to autodraft $50 from my account monthly. I have not used the service in 2-3 years. I tried to cancel 2 years ago and I was told they would not allow me out of my contract. Now that my contract has ended, I am told I had to send a request in writing to cancel 60 days prior or I will be AUTOMATICALLY renewed for another year. They are now again refusing to cancel. They are cons who only want to access your account with no plans to ever service the customer. They are only available to service the system during work hours anyway. The service is lacking and the contracts are designed to take your money indefinitely. I am still fighting to get my contract canceled.

Safe Home Security an out of state based company hire dishonest installers to represent their company and sell security equipment to the elderly. My parents of 90+ yrs. were approached at their home by two men who informed them that the current security system my parents were contracted with was no longer in business. These men said they were sent to switch the monitoring system to Safe Home Security, the replacement company, and that the monthly fee would be less than they had been paying. My unsuspecting parents let them in the house!

This company is terrible, they come to your house and they lie from the beginning, They install the system in August 2015, the system did not work properly. They sent a technician three times and the system did not work properly, but they want me to pay. I closed my bank account for other reasons so they could not take my money. In September 2016, I did a deal with them. I paid in full what I owned, for a service I did not receive, and they promise me to fix the system. They did an appointment but the technician never arrived but they want me to pay again. Yesterday, after almost 2 years they came to fix the system, wow, what a great company, I do not want to deal with this people Anymore. I refuse to pay for something I did not receive, please, somebody help us to stop this people. They are stealing our money legally?? There must be something we can do.

Bad home security service! One month ago on 1-3-17, I purchase Safe Home security system for my home. From day one I've had problems with this system. I called the company numerous times about the system giving false alarm to the police department. I called Richard from Safe Home to send out a technician to fix the problem. Nothing was never resolved. So I called Richard back a week later about the problem. He stated "What do you want me to do. Put a gun to the technician head to fix the problem." (Richard work in the schedule department.) So I just want to cancelled my service!

Impossible to get service canceled once you sign 5 year contracts! I was divorced, moved out of the house and exchanged several emails with "customer care" to have the service canceled. My Ex took over the bank account that was being charged, so I did not know they continued to charge him for 7 months after I had the account canceled to the tune of $244.93!!! Still trying to get a refund, but I think I am hitting a wall. I have to go find cancellation papers that were filed and put into storage when I moved. When I called about it, the receptionist at billing said our contract was (magically) running out THIS month - what a coincidence!! I hope someone files a Class Action Lawsuit against these thieves! DO NOT enter into any contract with them, you'll be signing your life away - they are crooks.

I've had problems with my alarm system since day one. In the middle of the night, the alarm would go off, then it started to beep every 2 minutes, just like the smoke detectors do when they're running outta battery, then I noticed a yellow symbol on the panel was constantly on and the beep would come and go! Of course the system is hooked through the landline and every single time there was a problem, Of course my internet would be disconnected, my printer didn't work and I couldn't use my land line, Then they'd call to notify me they received a medical emergency call, which I don't even have the required equipment for such service.

I told them I lost my job and they can pick up their equipment. The nasty lady told me I was locked in. I called the lady who sold me the contract. She never responded. THEY ARE A FRAUD COMPANY. THEY PREY ON LOW INCOME NEIGHBORHOODS.

I have had Safe Home Security for over 6 years and have tried to opt in favor of a better system from AT&T. They have refused to honor and accept my removal from their service. Instead, they extended my service for another year and have threatened me with collection and negative reports to credit bureaus. This is the absolutely the worst consumer experience that I have ever had. I have asked them to send me every contractual document that has my signature indicating that are treating my case fairly and legally. I have at this point I have no choice to pay until they send me my contractual commitments and my attorney can verify my claim. DO NOT BECOME INVOLVED WITH THIS COMPANY! You will regret it.

Security One contacted me by stealing my information from ADT. Told me they were taking over ADT and "we're offering me a great deal." I had alarm installed with intentions of having a camera with alarm. When installer arrived he told me that the camera he had wasn't very good and I would be better off getting one from Costco and installing one myself.

To begin, we sign up with SHS in 2015. In March 2016, we had a false smoke detector alarm. I spoke with the person over the system and explained something is wrong with this detector. The lady I spoke with scheduled an appoint for service. No one ever showed up. After this, and going through many medical issues...The alarm did not go off, so we let it go. All indications was that it was fine. IT WAS NOT.

We had a different company for almost 10 years until SHS bought them out. Now it's a nightmare! They will not call you back and will not stop drafting your account! STAY AWAY FROM THEM!!! THEY STEAL YOUR MONEY AND WILL NOT STOP! BAD COMPANY!!!

Got sales call from Safe Home; decided to try them. They came out too early and I wasn't home yet or ready for them to come. The person who came told me that he was not even close to prepared for the job he was given, even though I told them all the windows and doors as well. He could not answer basic questions about my systems other than "this one is wireless," however, that wasn't my question.

A few hours ago, my alarm was "tripped" and the only notification I received was via e-mail!!! About 2.5 hours after the 1st e-mail was sent to me is when I viewed that e-mail... No one called me to tell me that my front door alarm was going off. Safe Home Security sent me an e-mail!!! They actually sent me 2 e-mails telling me my alarm was going off! I cannot explain how disturbed I was to read that this event this took place over 2 hours ago. I cannot believe they didn't call me immediately, directly on my cell phone which is the number I provided them as the 1st call. They did however call my home phone, which the answer machine recorded 37 attempts by them. I'm floored and a bit angry that they didn't call me directly on my cell phone. On top of that, there is no callback phone number listed in the e-mail, only a Reference #.

I am a subscriber to Security One. I was surprised to hear that it is changed to Safe Home Security and later I was told that it is still Security One but contracted to Safe Home. My alarm keeps going off and I was told I can only get a service guy to come in 2 WEEKS and I will have to deactivate my alarm even though I am still paying every month. Then I received a call saying there is no service guy available - it will be three weeks before someone can come because they are too busy in other areas. I was also told that since my contract is up - I will have to pay for the battery myself and also for the service call. Later I called the office again to change my credit card auto payment- I was told that the change cannot be done until 2 weeks later. There must be something very magical about 2 weeks with this company. I am absolutely disappointed with this company - Security One or is it Safe Home Security?

Twice we have tried to cancel this service and each time we have been explicitly lied to about the contract renewal date so that when we called on the day they told us to call to cancel the policy had already auto-renewed for 2 years.

I signed up with Security One two years ago. I was recently told that Safe Home Security had bought my contract. My payments are automatically withdrawn and nothing changed so I was unaware. Recently there was an issue with my system. I had been ill and hadn't reported it. As luck would have it someone called to get me to renew my contract. I told the person on the phone that I would renew with the tech when he fixed my alarm. She said the visit would be free because I was renewing. I asked if they could come the next day which was Veterans Day and I was off work. She said she needed to email tech. No one showed up and no one called me. I call back on Tuesday the following week. I was told they could fix problem on phone. Not only could they not fix the problem but made it worse.

We were first involved in this situation via our contract and involvement with Point Home security. It seems that there are others in our position. Point Home Security was a sham of a company, which could never get billing straight, and which did not ever answer the phone or return voice mails. Evidently they were bought out of bankruptcy by SHS, which is not surprising. We thought we were out of the woods as SHS could at least get the billing straight, but not so.

As indicated, this company has been a VERY POOR choice for us. Salesman GEORGE harassed the household daily with pressured sales until we unfortunately signed, without reading the contract closely enough. 50 months. Yes, 50 months, and then "automatic renewal" unless a cancellation letter is on file. I have called MANY times to ask for any other options... they me paying the entire contract updated front if I want to cancel my service. 36 months to go, pay in full every year, and NO options. "You signed the contract... it is legal and binding." HORRID. Even when the alarm has sounded there has been no response, so kiss your $30.00/mo goodbye. Did I say HORRID??? Horrid. UnAmerican. Bullies. Pressured sales to vulnerable elderly clientele. Horrid.

This business is a scam. I cannot even remember when, years ago I was coming from work, a representative or salesperson knocked on my door, wish I didn't open it. He told me all about their alarm. He told me to try for 30 days. If not satisfied within 30 days to call them, so they can cancel my account. In 30 days I called them to cancel it. They agreed and I did send them their equipment. That was last time I heard from them. Today I was just relaxing and receive mail from collection agency Hillcrest Davidson and Associates telling me I need to pay $2647.12. I was shocked. If you are suing this company please add my name there too. Thanks. Hope to hear from you.

Do not use this company!!! They will bill you for services they never provided (see the list of close to 800 BBB complaints, most around this same complain), will hound you to sign a new and longer contact, and be very rude to you if you don't. The long list of complaints all seem to revolve around this theme and there was even a class action law suit against them. I can't believe they are allowed to continue to do business as their business practices are very shady. Don't take my word for it, read the reviews here and also on the BBB... 1,000+ angry customers laying similar claims aren't likely to be wrong.

I was signed a contract with Security One and learn that they are partner with SHS which as known as Safe Home Security. I am now share my worst experience to all of you - Do not sign contract or extended service contract with them, they're only wants your money but not provide the service. If you already did you'll be sooner find out why - when your alarm system goes off or failure. First you will be ask to pay $89 dollars per visit that is not include parts to fix your alarm. If you not happy about the fees you will be offer by pay more money and sign your service 3 more years. If you not agree any of it you should be end up just like me - pay the monthly charge but don't have your alarm working. That is the situation I am encounter now.

This is the worse company I've experienced in a long time. I have a motion detector that keeps going off and Safe Home Security sent a technician that was rude, disrespectful and was screaming at me because I didn't know which detector was malfunctioning (because I wasn't home) or what was wrong with it. He couldn't fix it so I ask for another technician to come out and they say they won't send another technician out and that I am refusing service from them. They won't cancel my contract even though the alarm does not work and they won't come fix it. They won't return phone calls and when you talk to them they are so rude. Dazzel, the customer service rep, is so rude, and she lies about everything like she's going to call you back.

As of today 2 years have gone by and Safe Home Security sticked a nasty collection agency on my tail. They've called me nonstop for the last 2 years. I ended up blocking their number on my phone. They need to stop the law in new york state says that for 2 years they can call me. It's been over that and they insist on trying to collect on an account from 2013 for about 600$. Why can't they stop the nonsense and just forget it?

We are hooked for 3 yrs contract with a very bad service, it's been 6 months we are not using our alarm due to some wire that trigger to sound in the middle of the night. We called many times for someone to fix it because we already encounter a problem during the installation and a guy promise to come back once it trigger again and exchange to a wireless to avoid the problem. Few months ago my husband called them to fixed the wire and told they will not charge us but we come up with a almost $100 charge for service for the fact that the person who fixed the wires told us no charge, Now our alarm system waking us up in the middle of the night since June and we no longer use the alarm and we keep calling for help... nobody is coming to fix it.

5 years ago signed home security contract with Point Home Security, now known as Safe Home Security. Per original contract I just need to give them 30 days notice of termination before contract end. Safe Home said we didn't give them the 60 days required per their contract. Now they renewed our contract for another two years! Is that legal? I put a stop pay on my checking account. Now they are sending me an invoice. How do I get out of this? Help!

STAY AWAY... This company doesn't return calls. You can only get through to billing. All customer service representatives do is pass you off to a voice recording if you have a complaint, stating that they will get back to you; they never do! They added erroneous information to my credit report and it took me three months to get it resolved. I will contact my State Attorney General regarding my complaint of misleading sales tactics. Again, "STAY AWAY."

This is the worst security company ever!! You will regret signing a contract with this company. We are two months into having defective equipment. The motion detectors were not working when the installation guy installed the system. We called a least 10 times to complain about the defective system and still no one has come out to repair it. Meanwhile, they are telling us that we signed a contract and can't get out of it. We are filing a complaint with state attorney general's office and state alarm licensing board.

Please stay far away from safe home security!!! They are a rip off!!! They sold me faulty equipment and then told me it was not covered under the warranty. Stay far far away from them.

Deceptive, unethical business practices. They make trying to terminate service impossible, even after contract term has expired. Meanwhile, I'm 4+ weeks into having defective AND antiquated equipment, and they are keeping me hanging for weeks at a time with rescheduled repairs, no callbacks, etc. Filing complaint with state attorney general's office and state alarm licensing board.

Note that Safe Home Security (at time of this writing) has only a 1 star rating. Any research will show that you can do much better for a home security system - in pricing, contract, and quality of product/service. They have been absolutely awful to work with. 1) They are way overpriced. Not competitive. 2) When we retired, sold our large home, and moved into a rented retirement home SHS would now allow us to cancel our contract. They are unbending! You would regret ever doing business with them. What if you lost your job, were transferred, or otherwise needed to move? You would very much regret having used this company.

This is a bad company through and through. I had a new (upgraded) system installed a few months ago. The alarm has gone off in the middle-of-the-night almost a dozen times since it was installed. I have not been able to get the system serviced. They claim to have no record of any service calls that I made. An imbecile named Princess described herself as a manager and was unbelievably rude and insulting. If nine other customers give glowing reviews compared to my one extremely negative review, just keep in mind that 10% of the sample feels that the company stinks and does not keep their home secure. The worst of the worst.

This is the worse company I have been with. I do not know if they are the same, the installers and the monitor company, but first they come into my house with lies. They pretended to be my old security company, when I signed I figured that was another different company, but they offered me a "GOOD DEAL", so I accepted to change, they made the installation, they did not install it right, they came like three more time to fix the installation, but never worked anyways, and now they want me to pay, for 6 months of service, which service?? I want to cancel, but I have to pay too much money, they promise me to send technicians to fix the system, but nobody shows, I'm so disappointed and angry. Is there something I can do? It is not fair that they treat us like that and take our money for nothing. If somebody find the way, please let me know.

Had the same problem and we were only 2 weeks past their date so I have to wait another year. So at the end of June, well I am sending it in April 2017 to cancel. Meanwhile I had been with them since 2007.

For the past 3 months I have been getting bills from Safe Home Security for service they did not provide because the service was terminated and the fee was paid. After calling 3 times today (their automated system likes to hang up on you) I finally talked to a supervisor named Jerry **. I found out that the company had created TWO accounts for me, and he didn't understand why. I DON'T CARE WHY! When I spoke to this same man last month, he assured me it was taken care of and I would not be billed again. So much for assurances. I told him I wanted confirmation of this action (repairing their mistake) in writing, signed by a real person and was told they don't have to do that, they would send an email. We'll see.

I have been with Safe Home Security for about 3 years. When I called they made me sign a customer appreciation form. When I called back they said I renewed my contract. The representative never told me it was a renewal contract. Now I am stuck with them for another 5 years. Help. How do I get out.

Was offered a free battery and security upgrade in March of 2016 and in June was charged $199 from my bank account sending my account into overdraft. Previously had talked to someone about cancelling my service and once I got the upgrade had to have a new contract in order to keep service once they overdraft my account spoke with a supervisor about the overdraft and they said that they would give me two months credit to my bill which was $89 for the two months but the overdraft was over $130 so I have to take the loss and can't get out of the contract for two maybe three years. I give this I give this company a -10 rating. Signed, unhappy customer.

This company is amazing. I totally love it. Best satisfaction I've ever had with any company in my past life. And best thing is they are very reasonable. Always ready to work with your budget - very affordable. I can proudly say when I am in or away from my home I feel 110% satisfaction and peace of mind. Will never ever try out any other company. Love you guys and thanks for the services.

I have been waiting for my contract to expire. I have called several times to inform Safe Home Security that I will not renew or stay with their company after my contract with them is up. I cannot get a hold of anyone or a return call. I just want out.

This company is a total ripoff and takes advantage of senior citizens. They prey on the elderly with their high powered sales tactics that talks people into buying these systems, but fail to make sure they are aware they are signing a 5 year contract that cannot be broken. The system does not work properly either. Alarms going off in the middle of the night is extremely disturbing to the elderly too. My sister-in-law has been in a nightmare with these people for the past 3 yrs and they refuse to cancel the contract when I know the equipment is more than paid for. The "monitoring" part is a joke. The alarms go off and they never call. Please, please beware and DO NOT fall for this scam.

We signed up for SHS years ago... We were happy with them until we called to cancel the service. We had the service for 7-8 years, and we were on a month to month basis. We told them we wanted it cancelled in September and we refused to pay further. They said we signed a contract in August, which was a lie! In October, we switched companies. SHS started calling us 2-3 times per day, as late as 9:00 pm! I told them I had cancelled the service and to stop calling. They tried to tell us that we renewed the contract automatically so we could not cancel and would have to pay 1 year of services to cancel. Then they said we needed to do a letter 60 days in advance of the contract renewing...

In August 2015, I received a series of emails from Safe Home Security Inc, my home security alarm company, to sign up an online document to upgrade my alarm system. I initially ignored these emails till I got a phone call from one of the representative from this company. He told me the signature on the document is for the upgrade of the alarm system. I found time from my busy schedule to connect to the web link and electronically signed the document without completely reading the document. This was supposed to be one of the biggest blunders that I seem to have committed. Somewhere in the document there was 48 month contract was listed.

On 2/8/2016 I was contacted by a customer service rep. from my home alarm company (Safe Home Security, Safeguard America, Silverline Security, etc. etc.). Apparently this company goes by several different names. Anyway I was told that my alarm system needed to be upgraded and wanted to know a good time for a technician to be at my house to do this upgrade. Of course they never mention anything about trying to sneak a new 60-month contract for me to sign by the technician doing the work, which I refused to sign.

I contacted Safe Home Security at the beginning of December. They came to upgrade my system, I was suppose to get the service from my cell phone to be able to turn on and off my system from my cell. But the service person didn't have the part in his truck to finish the job. He said he'd be back in two days. Now it's coming up to 5 months, I've been calling and talking to managers over and over so I'm canceling my service. I was on a month-to-month basis but I am sure they will try to bill me for upgrade that I paid for and never got for the five months. I will fight it, I wouldn't tell my worst enemy to go to this company. PS: The 10 to $15 dollars Payment for the upgrade for the last 5 months should be returned to me since I never received the service. "Right" LoL.

You can't blame a company for one bad salesperson especially when they may be independent contractors, but you can judge the company on how they handle the situation when it is brought to their attention. My elderly parents were convinced to switch alarm companies when they still had 6 months of service on their old contract - which was prepaid in full. They didn't understand the terms of the new contract and thought they made it perfectly clear what they wanted and how much they would pay.

The sales personnel are very deceptive. They don't let you know that it's a five-year contract even when you ask. The panel goes down very often because of power outages. We live in rural area so it happens quite often. We sold the home recently and are stuck paying for a service that is useless.

It's been a nightmare since day 1. I cannot even use my phone to activate the alarm because it has no service. They keep coming and then they move the item in the panel then they leave. Still no service. I have to do this manually. I got this service almost right after I bought my home and I wish I can go back and sign with ADT or other company. I was one of the first people in my subdivision and now there are more than 200 homes recently built. Since then all my neighbor been asking me who is the alarm company and how is my service.

Don't have a service manual for key panel, remote doesn't work. They want to charge a service fee to program it when it did not work from day one!

After being a customer for probably 10 years, Safe Home Security continued to charge our charge card for 5 months after canceling the account. I allegedly signed a 5 year agreement which they could not provide. Bad business practices.

I was w/ Safe Home Security since 2008. My house was repoed by the city of Syracuse last June. I sent the company a copy of the tax deed sale from the city of Syracuse. They closed my account so I thought I checked Credit Karma. The TransUnion side says the accounts was closed by Safe Home but on Equifax side it's still open w/ a huge balance even though I was kicked outta my house from the city of Syracuse. Now they sicked the collections on me. I've done all they wanted--sent e-info, cancelled my account, everything. They're money hungry people.

I have been dealing with this company for years. Now that I have run into financial problems, like losing my job & my husband, they don't return calls. I have agreed to pay them a certain amount/month, but they keep adding late fees, & processing fees. This will never get paid off. I wrote them a letter to cancel the program telling them of my situation, they did not even have the courtesy to call or write back. I keep leaving messages with the billing & resolution departments but again no one returns phone calls. I would not recommend this company to anyone. I am beginning to think that these people that send out the letters with extensions to call back do not exist. I really can not afford this bill in my situation. I have disconnected the whole unit & still no one calls back to see what is wrong. It is amazing. Who is watching my house if the system is disconnected? I wonder.

My account was sold to this company. I've been doing business with them since then. For years, though exactly how many I am unsure of. After finally realizing that my tenants don't even use the alarm system, I decided I needed to cancel it. They're charging me for the entire year. I'm sorry, but I consider that to be highly unethical. It's February and they've charged me until October. No wonder they get such low ratings. I'll never go back and I will warn anybody I know to stay as far away from this organization as they can. If you are an alarm installer, think twice before subjecting your clients to an organization that takes money from them just because they can.

I had the system for three years. My alarm went off 5 times in that period and they only responded twice. Thank God nothing happened. It was an error, but no phone call and no follow-up, no dispatch to police. I then decided to cancel it and it was coming due end of May. I called at the beginning of May and they had already renewed my contract. I was told they needed a cancellation in writing 60 days prior. Never got a bill. Was never told about the 60-day notice. Never in 15 months got any communication from them mind you. I just checked Credit Karma and found that my 857 credit score is now 654 with Experian. All these years of A credit... these unprofessional people made that all go away with their callous attitude. People protect yourselves and your credit and do NOT give your info to this company. They will ruin you!

I've had Safe Home Security since 2001 and up until the past year or so have been satisfied with the system, the customer service and the technicians. That has all changed. They came out to my house to update my security panel. I asked that they adjust or remove the motion detector because I have dogs that set it off. They said they had disconnected it from the office... they hadn't. Another call to customer service to request another tech come out and at least adjust the motion detector so the dogs don't set it off. I was scheduled for Jan 14, 2016 between 2-6. They never showed up. I called back to reschedule and they wanted to come out on Jan 21, 2016 between 2-6. I told them that I had a dentist appt that afternoon until after 3:30 and needed another day. The female on the phone said that was alright. She could book the appt for between 4-5. I thanked her very much and took the appt.

Absolutely the worst Co I have ever dealt with. I had a 3-year contract with them. 34 month in I decided to go with ADT Security, I sent in a cancellation notice too stating I did not want to renew my contract and I fulfilled my agreement with them. After looking at my bank statement 4 month later they keep taking out the money. I called them and told them I sent in a cancellation notice stating I did not want to renew it. I was told to send a new notice to them and they would take care of it. 3 more month go on and I notice they're still taking money out each month. Again I called them. Again "Sorry we never got a cancellation notice in writing from you, but we do see on our computer you requesting it verbally." I was told "Sorry it's too late now."

On 11/30/2015, two men showed up in the evening at my 85 year old mother's home and said they were there to upgrade her alarm system. They replaced the alarm panel and asked her to write a letter to her current monitoring company (Monitronics) as she would need to change monitoring companies with the upgraded system. Within a week, her alarm went off twice in the middle of the night, however, she never heard from the monitoring company. Following this, every time she tried to set the alarm, there would be an indication that a door or window was open and they were not.

Worst experience I've ever had with a company. Signed up with SHS for 3 yrs contract. A few months after contract ended I received a letter that my monthly rate was going up, I called SHS to let them know I wasn't happy with rate increase and that I was canceling services. The next day receive an email from Christopher ** offering me a $29.99 a month deal! At that point I didn't want to deal with them, had I not complained I would of been paying $48 a month! So I answered email by saying no thank you and please cancel my service that was Oct. 16, 2015.

As the subject says, they tried to charge us then tried to charge us for a replacement. After we "disagreed" they decided not to. That was the first year. And to be honest that should have voided the contract immediately. Sold this system to my 70 (at the time) year old father after my mother's death. I am seeking legal advice. Let the buyer beware. Since 1988 is an embarrassment. I cannot go into anymore details. Look at yelp, foursquare and here. 1.5 is the highest I have seen. ANYWHERE. We are lucky though cause that short could have caused a fire. The person I talked to told me after asking I would never be able to speak to the owner. We will see. I'm sure there are better deals elsewhere. He wants to take legal action, do it. I'll upload an updated review with pics soon.

I have been with Security One since May of 2015. I just found out last week that Safe Home Security has bought my account from Security One back in September of 2015. This past December 21st, I noticed a credit card charge of $24.99 from Security One. I called them on December 28th and complained about the charge and told them I paid annually. I paid Security One a full year back in May 19, 2015. I sent the guy I talked to a copy of the payment billing statement from my credit card in May 19th. He said that he is supposed to call me back to confirm that the charge has been credited back to my credit card. I have never heard back from anybody.

Our system was 'installed' over a year ago. It only worked for the first week or so but yet we were continually getting billed for it every month until I canceled the card they were pulling the fees out of. We've put in multiple complaints that it hadn't been working and they have yet to resolve it. However they have no problem getting collections to call us constantly. I WILL NOT continue pay for a service that we do not have. I'm sickened that this company is still in business and continue to take advantage of people. Their customer service is terrible, their managers NEVER return calls and their collections department is relentless and could care less that we aren't getting a service that they want us to pay for. Warning to all: DO NOT USE THEM!!!

My mother's alarm system malfunctioned at 4 a.m. waking her and causing her to become very frightened. She called the company to report the continuous malfunctions of the system. They kept promising to send a tech out to her home to fix the system in which they never did. After about the fourth time they told her someone would come out, a repairman came out and left the system mangled with wires exposed, still leaving the system broken. The company went from telling her they would fix the system on 12/2, then the 5th, then the 10th, then the 15th. Now they are saying the 23rd. After all of this, they still charged her for the month of November and December while the system was not working. The least they could do is be truthful about how they plan to fix the situation and NOT charge for services not rendered.

Don't sign up with these guys. Terrible customer service and they charge you service fees without telling you upfront. Even if you deny service, they still charge you and document that as valid visit. Payment dispute did not help in my case.

I signed up with SAFE HOME SECURITY/SECURITY ONE SEPTEMBER 2nd 2015 and every time I've called & asked them questions about why my camera keep blinking? They were rude and disrespectful. They even hung up in my face a few times. Now I'm stuck with them until 2018. PLEASE AVOID THIS COMPANY!! Tell a friend.

Our home alarm system has not worked for seven months. At least 10 attempts have been made to get the company to fix the system, to no avail. They continue to charge for the service they cannot provide and refuse to correct the problem or cancel the contract.

I had a security system installed by Safe Home Security and from the beginning, it didn't work correctly. I was told my very small dog would not set off the alarm, but it did. I asked to cancel within the first three days and was told I could not and they would fix my system. It was never fixed to work like I had been promised. I have now had the system for over a year and have had nothing but trouble. I moved and the company did not change my address for over three months. My alarm went off and emergency personnel were sent to the wrong address. I was told I would receive a three-month billing credit for their mistake and I just received a past due notice for the three months I was supposed to be credited. They are now billing me quarterly instead of monthly because of their mistake.

Accurate and fair with comments, they are well below a 1 star. They are minus 200000000000. Not returning calls, belittling me on phone, yelling at me, will not fix the system. I am now into my 12th day of calling, almost two weeks and no call backs, no fix. I now have a system that does not work. One guy, one guy did help. Out of over 20-30 calls. STAY AWAY, RUN, DO NOT USE, FIND A REPUTABLE COMPANY!

I resent the fact that I have to take off from my job and wait for these people to show up between 9 am and 1 pm and no one showed up or even called. I started calling the company at 12 pm to make sure the tech would show. Customer Service both in CT or NY were useless. They couldn't locate the tech and kept telling me someone would call me back which NEVER happened. One of them had the nerve to offer me some type of credit card protection. Why in the hell would I trust them to protect my credit cards when I couldn't even trust them to show up to repair their own equipment? I'll be glad when my contract is up. I WILL NEVER RENEW or REFER anyone to the company. They SUCK!!!

I have been trying for several months now to cancel this alarm service. They have been stalling and giving me the wrong information, having me run around in circles chasing my "tail." I made a verbal request and told I had to go online and submit the request in a letter on their website. After not hearing from them for over three weeks, I contacted customer service again. The representative stated I had to speak with Ms. **. I tried repeatedly to contact her, only hearing from her after I stated I was going to join a class action suit against them and report them to the BBB.

The sales rep lied about the contract, and they were all super nice when they wanted to get me as a customer. I have moved from east coast to the west coast. And when I called to cancel, the representative did not say anything to me about my contract or account information. So now when I have moved, I am hearing of all these consequences and stuck paying for services I am not using and do not have. The representative and director Kris ** was horrible and have no regard for their customer. I would not recommend their service, not even to my worst enemy. STAY AWAY!!! Service is not even worth the waste. I basically paid 2 years for poor horrible service. Your house can do without services if they are the company of choice.

Avoid SHS at all costs. If you are involved with them now, beware of their ethics (or lack of them). This company appears to have a specialty in misleading or scamming people (especially seniors) into contracts then making it virtually impossible to get out of. They have no scruples about reporting negative information to credit agencies and damaging credit ratings then harassing people for payment.

Hey guys, as many of you know this alarm company is just a scam, that sadly I fell for. My 3 year contract was over and even though I sent a cancellation letter a month before and an email, they told me I couldn't cancel that it was too late, that they never received my letter or email. Now I was wondering if I refuse to sign a contract and pay the cancellation fee of $700, would this affect my credit in anyway? Nowhere in my contract do I see my ssn being used. And I hate to leave it like that, but it's bs what they do.

I signed up for 5 years of monitoring with Security Force. This October the 9, 2015 will be the end of 5 years!! I wrote a letter 37 days in advance dated September the 31, 2015 to cancel my contract at the end of the 60 months. Now I am being told I have to wait and pay for another full year because the is 37 days ahead and not the complete 60 days! Ok! My contract also says 60 months and my 60 months is up Oct. 9, 2015. I no longer want to participate with this alarm company due to my alarm going off during every power outage and storms. It has not served me well for the monies I have had taken out of my checking account every month.

Horrible business. They keep telling me the wrong date to when I can cancel. I finally get to the date and send in my termination letter. Called back to make sure everything went through and it did go through. They said that I was mistaken and that I was automatically enrolled again for another year because I was late getting my letter in. I told them that I was not late and they said I had to get the letter there before March. They told me Sept. Now it's March.

In 2008, my wife and I subscribed to "Monitronics" security service for the installation of an alarm system into our home in Puerto Rico. Monitronics (out of Dallas, TX) was to be the monitoring company. In 2013, we had the alarm company (now Alpha One) technician come out to service our system in the home. Upon finishing the service, I signed what I thought was a "service tag" from the technician. It turned out to be an additional three year contract through April 2016. And the monitoring service was changed or sold off to Safe Home Security. We had no issues with our account since we were set up with automatic payment. Now we want to stop service on our vacant property, but, SHS now want to enforce it until April 2016...

Like most everyone else that has reviewed this company, I have been a victim of a scam by them. I fulfilled my 3 year contract and called them to inform them that I needed to cancel as I was moving out of the country. They were rude and told me that I could NOT cancel as they had already automatically renewed my contract without notifying me. I have since sold my house and now live abroad. They have reported me to a credit agency and said that I owe them hundreds of dollars. They have also harassed my elderly mother, even after she told them that I neither own the house, nor live in the country anymore. Steer clear of this business! Once they have you, they never let you go!

I moved from one state to another and the Safe Home Security burglar alarm was reinstalled a few days ago in my new house at a cost of $200. I learned today that the alarm service is worthless in my new house because the alarm can be unplugged from the only landline in the house which is about two inches from the alarm unit. The supervisor I spoke to on the phone today agreed that the alarm wouldn't call the central monitoring center if anyone unplugged it from the phone line, although there would still be an alarm sound which would be heard in the house (only). The installer said nothing whatsoever about this. He said he would get the cell phone unit if it were him, but he didn't inform me that the burglar alarm is now essentially worthless with my landline.

I signed a contract with this company and was never late on any payments. I signed the contract August 2012. I completed the contract and contacted the company to request cancellation. The first time I was told “No you can't cancel because your contract is not over until November 2015.” I assured the woman I was speaking with I had signed the contract in August. She claimed I was incorrect so I started looking for my copy of the contract and indeed I was correct, so I contacted this company a second time.

After completing my three-year agreement this company extended automatically the contract and now I have to pay for the remaining usage of the service even if I am moving. They require you to send them a written letter to cancel their service instead of dealing with it by phone or email service. It does not matter if you have already pay everything according to the contract they will steal your money anyway. Do not use this company.

I have had this company for 5 years going into year 6. The first 3 years were pretty good - no complaints, alarm worked perfectly. After my 3-year contract was up I was offered an upgrade if I re-signed with them; which I did. Now this is where the issue starts - my system has not worked for the last 4 months or so. A tech was suppose to come out 3x after 5pm twice he came before 5pm. The last time I never got a call to set up an appt. I received two calls asking if the tech had called and I advised no. Had not heard from anyone for the last month and half. I sent in a cancellation request to advise they had broken the contract as I have not had service in 4 months. I got a call and a letter advising I couldn't cancel because my 3 years was not up. Time went on and finally got what I knew I would get - a past due bill.

I was very happy with ADT but saw a cheaper monthly fee with Safe Home Security. SCAM! As so many others have said, "you CANNOT cancel the contract." I canceled simply because I never used the service - 2.4 months into a 3 year contract. They want over $500 for early termination. I have refused to pay. Credit rating down the tube. Stay Away!

Last year, as my contract was ending I attempted to cancel this service about 1 month prior to the end of my current contract. I was inform that, even though I did not agree to continue the service, my contract was automatically renewed for 1 year. I tried to cancel this service and for months went back and for the senior account executive, I lost and must still pay for this year.

This is an absolutely incompetent business! I have had an account for 7 years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there. Then a second time, I called to confirm the install. To my surprise (not really), there was no install scheduled. To add to the insult, they actually talked me into upgrading my contract from 34.95 to 54.95 and waived me for one month. They also did not inform me of my options. I was told that this was a 5 year contract. I was not told that this could be a 3 or 5 year contract. Then I was billed the first month after being promised a waiver of the first month.

I would not recommend this company to anyone. They do not provide the service they claim. After trying to get a Service Tech to fix my system for weeks, I finally gave up and canceled my contract. I was told by one the supervisors they did not guarantee their service would work. I agreed to pay the amount remaining on the contract just to discontinue their service. Their rates are very cheap, but, you get what you pay for.

We are attempting to dispute the erroneous "unsecured loan charge off" on our credit report. This is not an unsecured loan. It was an alarm service that did not perform as their contract & salesperson stated from inception. The company salesperson would not return our calls. We called for 7 months with no response. When contacting the corporate office, they could not even find us in their database. A complaint was filed with the BBB, to which the company was unresponsive. The final straw was when our alarm went off at 4am. The signal was from my 6-yr old's bedroom window. We did not receive a call from the alarm company on our cell or home phone or thru the alarm control system affixed to the wall, police were not called either.

Safe home security is charging me $475 for canceling my service and reported the charge as delinquent to my credit. The delinquent report dropped down my credit score from 745 to 643 at a critical time I was in the process to secure a loan to improve my business. I have been with the company for five years making payment on time. I signed up on 2010; the contract stated three years I could cancel my contract WITHOUT any penalty.

I was in the need to set an alarm system for my new home. But since the start it was the worst service that I ever had. The seller do not explained all about the service and contract. The installer technician was very disorganized. When I call customer service it was even worst. I set auto payment. The first 3 months it was good but they send me a bill telling me that I was late in my payments. So I call and pay all the amount due and set auto payment but it never work. Each 3 month they send me a bill. I call customer service and if I am lucky they answer after 3 calls. I wish that I never signed a contract with this nightmare.

We sold our house in April 2015 and notified SHS. We were told that we must put the request in writing and send a copy of closing document related to sale. My wife did this, and then we were informed we would have to pay the balance of the contract, or a $603.00 cancellation charge. I then called Rani ** who is the gentlemen my wife spoke with and informed him that I have a document with our enrollment documents with his company logo.

Do not EVER use this company. I entered into a home security service arrangement... decided to cancel it two years into the term, called company to ask whether there were any cancellation ramifications... assured there were not. Then two weeks later after I contracted with another home security monitoring company I received a letter saying I had 2 1/2 years left on my "contract." When I called back and spoke to the same person who told me there would be no ramifications she simply said "Well I never looked up your account!" I specifically called to avoid incurring any cancellation fees and would not have changed providers had they informed me there would be a cancellation fee. I have refused to pay it since they represented to me that there were none... and they have since destroyed my credit score from a perfect 850 to 701. They are the worst... very very rude.

On May 23, 2015 every alarm went off not in our home but to the monitoring center so the police showed up. Since then it has not worked. I have had five or six appointments set up with them to have it fixed, not once have they showed. I keep calling to set up another. I am waiting now for another callback. Customer service would not let me even talk to manager. When I finally got a hold of someone that they connected me to they said the person I was trying to talking to and setting up appointments with didn't work for them any longer but he said he did.

Stay away from this company! We sold our house and we cancelled the contract with SafeGuard America or Safe Home Security. I called them when we sold the house and they told me I need to submit the HUD and they will cancel the contract if send them a written cancelation letter. I did send the written cancelation letter and Closing HUD to them. I received a confirmation of cancelation letter back from them confirming they received my cancelation letter. Several months later I received an e-mail from their collection service claim we should pay them $2,021.40 early cancelation because we sold our property. The property does not belong to us anymore and the contract was only for the property while we own it. I took the contact to our attorney and he stated when we sold the property the contract automatically became void. This company will scam you for everything they can get out of you.

By far, Safe Home Security is the WORST company I've ever dealt with. The communists I've dealt in other countries doesn't hold a candle next to the people I dealt with at SHS. I've made 3 requests for cancellation, 2 with regular snail mail and the third time, at the request of my legal adviser, I sent the cancellation certified mail. After checking tracking the number, it was never delivered for some reason.

In 2012 I had this company come out to install their security system because I was afraid of my "soon to be" ex-husband and THE DAY they were there installing it my husband killed himself. I told them they might as well remove the system, that I no longer needed it. They call me today, 3 years after his death, and they are suing me for $3400 for an alarm system I NEVER INSTALLED! This company is the most disgusting, deceitful business that I have ever dealt within my entire life! DO NOT use this company to perform any services, they will damage your credit!!! They called me today and told me they are going to damage my credit by 150 points if I don't pay the bill!

I've been trying to cancel my account with SHS and they said that the needed two month to process. Then I got a letter by mail saying that they renew my contract automatically without my concern knowing that I'm was in the process to cancel. They said that I need to pay 90% for one year of service if I want to cancel. They keep taking money from my account and I'm not using the service. I don't know what else to do with this company to release me.

Just called and spoke to someone in the cancellation dept and the guy (**) was incredibly condescending and rude. I literally got into a shouting match with him.. Me, a paying customer!! I called this company repeatedly to cancel and was shuffled around leaving constant voicemails and not one returned call. Finally, I get a hold of ** and WOW, he was the worse customer service rep I have ever encountered. BEWARE!

I had both my Amex and bank debit cards cutoff in Dec 2014 due to fraudulent charges. On January 28, 2015, I received a letter stating I was past due on my SHS account. After receiving this nasty letter and I did not even get a courtesy call asking if there was an issue for my auto payment being denied after over 4 1/2 years, I decided this company was a scam and wanted to end my service. So, I sent my cancellation notification on 1/29/15. Then, I began this journey attempting to pay my account in full and close it.

Just got off of the phone trying to cancel their service. They told my husband that we are contracted to them until 2017. We've been with them for 8 years so our original 3 year contract has since expired. The guy starts yelling (literally) at my husband telling him they are not going to cancel the contract because we renewed it for 5 years back in 2012. This is not true. When you call to cancel they take it personally. The conversation was quite unsettling. My husband called back to speak to a manager and the person that answered hung up on him. I'm guessing they're all in one room together. Beware of this company.

This company claims it provides security, but they provide no service. Months ago, the alarm box started beeping at all hours of the day and night. The only way to stop it was to re-set it. Then it would keep quite for a few hours and start in again. I called service and after a couple of weeks they sent someone out to fix the problem. His fix was to take the sensor off the front door, leaving the house unprotected. The annoying beeping did stop however.

When I called SHS last month stating that I no longer owned my home & needed to cancel my service, the rep stated that I need to send a certified letter stating that I was no longer the owner & I will not be penalized. I faxed the requested information over the same day. Weeks later I received a letter from their Collections Manager stating that I owe them $999 for canceling before my contract expired. I mentioned the conversation I had with a previous rep & he mentions that I'm not being penalized, it's what left on my contract that I have to pay even though I don't live there.

I cancelled this account on Jan 29, 2015, Feb 5, 2015, & Mar 5, 2015. I removed the entire alarm system after I cancelled in January. Every month you make an automatic withdrawal of $39.99 from my bank account for monitoring an alarm system that does not exist. Every month I mail another request to cancel this alarm system that does not exist. PLEASE cancel this alarm system.

A couple years ago my aunt asked me for help with an issue with this co. Now my daughter has went months without her system working. Safe Home Security will not respond - say they don't have maint coverage in this area even though they sold maint agreement. So daughter is paying for nothing.

I terminated my account with Safe Home Security in December 2014. They tell me my account was fully paid up to December 5, 2014 and no refund is due. However, I am due refunds for the prepaid portions of my Monitoring and Warranty services. They extend to May 2015 for my Monitoring service and to July 2015 for my Warranty service. I have been stonewalled with no calls being returned since January 2015.

I had this system for three years. I found out after the system was installed there was a three-year commitment I paid. I had problems with it regularly. The battery pieces of the system were glued on and started falling off fairly early on. I called them and they offered no help. In Sept 2014 at 2 am the alarm went off. It was not armed at the time. I called the company and when they could find no way to turn off the extremely loud noise, they told me where to look for a way to unplug the system. I would never have been able to do this without their help as it was well-hidden. I cancelled the system that day. I sent three letters over the next months because they kept harassing me for money.

Trying to get our system we have had for 12 years with them updated got the run around every time I spoke with them. Finally called to cancel then their tone changed. They meaning the rep I spoke with ** promised me the moon. I asked to email the offer to me so I had a written copy. He stated he would and also call me back in a half hour to set up the appointment. Never received the email (and did check my spam folder) never got the return phone call. I have called his extension 3 times in the last 2 weeks and he has never returned my calls. This company is known for bad customer service but totally ignoring a customer come on.

My contract was signed for 36 months on February 5, 2012. My last payment should have been January 2015. I had tried to cancel my contract before then, considering that I only used the service for about a year, but no, they would not let me out of my contract. I was reassured by Erica ** on December 29, 2014 that my last payment would be in January 2015. Guess what? February 5, 2015 comes and they took out another payment. I emailed Ms. ** about this, requesting a refund, and did not get a reply. So I emailed her again and asked if I there was a supervisor I needed to contact. I get an email back from Collin ** asking me to call him. I do not want to talk to these people. Their service sucks. It is a waste of money. They want me to call why? I sent them a letter requesting my service to be ended and never got a reply. I get emails back with lies. Don't waste your time and money on this business!

I disconnected their service in October 2013. I follow their procedure by sending a certified letter telling them to cancel my service in October 2013 when my contract expired. I went today to look at my credit report and score. To my surprise, they have reported lateness to the credit bureau the remainder of 2013 and all of 2014 over 90 days. I have the proof of my cancellation. They also tried to debit my credit card account back in November 2013, but I called Amex and told them that Safe Home services was cancelled. NEVER USE! IF YOU HAVE, PLEASE CHECK YOUR CREDIT REPORTS AND BANK ACCOUNTS AND MAKE SURE THEY AREN'T STILL DEBITING YOUR ACCOUNTS.

After getting multiple false alarms and Safe Home Security having no one to come and fix the problem with our glass door, I decided to cancel the service. I called and told them to cancel the service. I disconnected my home phone and went completely cellular and they are still billing me. They can't see what happens at my house and they can not monitor the service.

Since having this system in my home, I have had two break-ins. They never called the police or activated the alarm sound. When I called them to get out of the agreement, they changed the contract from 3 to 5 years. I stopped payment and they doubled the amount. They refuse to service the equipment. I feel like I was robbed by them and the burglars. Buyers beware!!! Worst company to do business with or try to negotiate with. Soon after installing, the sensors fell off the doors!

We have had SHS for roughly 2 and a half years. I received orders to go overseas and when I called to notify them I was told I had to pay $300 and something dollars!!! When I called and tried to explain my situation, we ended up almost in a shouting match... Really disappointed, also my alarm has been showing an error for a month now and when I called about it no one has shown up yet. IF YOU’RE MILITARY, DO NOT USE THIS COMPANY (SECURITY ONE AS WELL) - Stay away!!!

Company makes promises they never follow through. They don't return phone calls. Change due dates on payments. They want complete access to my checking account which I will not give. They threaten to report my payment history to multiple credit bureaus. I am considering seeking legal advice.

This is the second time I have had service problems with Safe Home Security and no one came out. This last situation was an emergency situation where the panel went completely dark - could not see anything and could not activate numbers or away or stay. I'm thinking the alarm was not activated. Once someone went in and out of door, alarm went out and we were unable to deactivate the alarm. Called Safe Home Security for Service Tech, told me they had no one to come out to service alarm. I had also called the day before which was New Year's Eve. Service Tech told me they would have someone call me the next day. I asked if office was open and the person said yes. I waited thinking someone would call not knowing there was a real problem until someone actually opened the door around 5pm New Year's Day, having to get up to go to work at 4:00am.

I have had some issues paying my SHS bill on time due to financial hardship (I have a mortgage, car payments, and very expensive day care, which take precedence over a $29 alarm bill). I brought this to SHS's attention and asked to have my service canceled as I could no longer afford it. I was told they could not cancel service because I was under contract for 5 years. The rep then told me he could lower my monthly fee to make it more affordable. When I called back to confirm I was told they could not do that for me. A few months later I called again to ask about canceling my service and was told no, but that I would get one month waived.

After our siren sitting on the attic died, we trying for 4 months to get a replacement. At first customer service told us that they sent the replacement to a technician in our area who suppose to call us back. No one called. Then they said that the siren is coming to our address. Nothing came. Then we've been told that the siren cannot be sent until their technician comes and verifies that the siren is a part of our original system. That is after 3 months of lies that the part is coming! Well, whatever. They scheduled a service call. My 80 years old dad who drove through the whole city was waiting for nothing. After I called them they said that was a problem with creating a ticket that apparently technician has never gotten. They apologized and offered to rescheduled a visit for today. As you guess no one showed up today either. My repeated calls to customer service were answered with "We will call you right back." No one called. Bad company, bad customer service, bad manners. I wish I researched it better before signing a contract. Don't make my mistake.

Please... Read all the below negative reviews! I wish we had. Once you sign that contract, they will NOT let you out of it! Even with written notice. They will harass you and hold your good credit for ransom! This is how they make a profit! NOT by being a good company and providing a service.

Very unprofessional. No concern sent. No repairman. The device been broken. Still drafting money after company been notified. So dissatisfied. Very unprofessional and rude reparatives.

I have this system for a few yrs now and for about a year it did not work properly. I called the company to complain and one of the reps stated if I sign for one more year my account would credited. Ok fine so I did that but it took them a whole year to get the system fixed. I sign new contract for one yr as I was informed by the rep it would be for one yr Oct 2013. It's now Nov 2014, the year is up and I am still getting these outrageous bills. So I decided to the BBB and in turn they contacted SHS, this company told the BBB they only offer 2 months of credit which I know is a lie. Because the gentleman who asked me to sign for another did not mention this otherwise I would not have signed plus it was only supposed to be for a year not 3 years as I was told recently.

My mom had alarm going off at 3:00am for no reason and no one called from Safe Home nor did the Police come. My mom calls with problems with Alarm and customer service is so rude that they yell at my mom on the phone and not help her. They even snuck in a 5 year contract which my mom assumed it was the normal 3 year contract since she has been with them since 1996 it is odd that they made my mother sign a 5 year contract. My mom was stressed every night and didn't feel safe. Last year she called and reported a problem and Safe Home Security stated that my mom did not have a signal for over 3 months and never called my mom to tell her. Again not safe. She got so scared that I had to find her another Security company. We called to cancel and once again everyone we spoke to was yelling and stating that we could not cancel. I told them that there should not be a problem since my mom has had been a customer since 1996 and why would they want to fight my mom on that. My mother is stuck paying a cancellation fee of over 600.00 because she signed a 5 year contract without knowing.

I have had this company since 2006. Alarm wasn't working properly, so I stopped paying. They kept calling me to let me know how much I owed, but wouldn't come out to fix the problem. Stupid me agreed with them that if I signed a new 5 year agreement they would wipe the slate clean and I could start over from scratch. Ok, I have a new phone company which means a new phone line. One night my husband wanted to see if the alarm would go off since we hadn't tried it since the new phone company. The alarm company didn't even call to let us know they had received the alarm signal. So my husband called them to find out did they get the alarm signal. They said "No, something must be wrong with the line." So they sent a repair guy out and he told me there is nothing he can do, the phone company has to come and fix the line. I said "But wait I'm not paying the phone company for an alarm system, I pay them for the phone line which my phone works." Meanwhile they have been taking the money from my account for monitoring my house. So once again I have stopped paying them because they don't want to fix the system but they want my money. The big question is HOW CAN YOU CHARGE ME FOR SOMETHING THAT I'M NOT GETTING????????

I've had Safe Home Security for 5 months, and we've had excellent service. We set off the system a couple of times by accident, and they immediately called and asked for the password, and made sure everything was okay (once was putting away a crock-pot which set off the glass breakage alarm). Of course this website is set up for complaints, so that's pretty much what you'll get if you look on the site, so I thought I'd put up my good review to balance it a little.

I wish I could put zero stars. First FYI there is a lawsuit FROM THE ATTORNEY GENERALS OFFICE of CT pending against this company for dishonest business practices so let that be your first warning. So it's not a frivolous lawsuit. For me it's been a nightmare since April and it's now the end of October. I'm too tired to write it all but suffice it to say, I was promised a lot of equipment since I had their service for over 9 years and had NEVER gotten any new equipment. They scheduled an install, the installer came out and told me to get it from Best Buy and that he didn't think all this was free and I should call the company. I called the company. Collin said he should have known it was free since the monthly amount was $60 and he scheduled it again. Installers were a no show. Called Collin again. He said the contractors get paid the same amount regardless of the install so cameras were too much bother. He said he would get the owner to install it personally so this didn't happen again. But of course it did. They were a no show 2 more times.

Safe Home Security is the WORST company to do business with. I tried to cancel my service approaching the end of my 3 year contract. They told me to write a letter to them to cancel service, and they needed it 60 days prior to my contract ending. I did just that, then they still would not cancel my contract. I ended up paying for a COMPLETE YEAR IN FULL to cancel service and make them go away... and then they STILL charged me for something. They never billed me or anything, just a bill that just showed up on my credit report, negatively affecting my credit report as well...as a charge off. I cannot believe this company is still in business. RUN AWAY FROM THIS COMPANY.

This company has been a pain to deal with since day one. First of all the person who signed me up lied about the contract dates. He told me it would be 36 months but changed it to 48 AFTER I signed the contract. I have the original with the correct dates but the people at Safe Home will not change their dates to match what I signed. I then was told I would have to send a letter to cancel so I have done that twice! Second time by certified mail which was returned due to the property being "vacant". I could go on an on but the bottom line is DO NOT do business with this company. Read all the reviews and ask yourself why your experience would be any different.

Safe Home security went into my checking account without my consent and illegally stole $847.00 on October 16, 2014. I did not give permission to authorize this transaction and I was not informed of any extra charges to my account other than my $42.00 monthly fee for the alarm system which was installed back in 2008. I called Safe Home Security a few months back during the summer because I was trying to save money and wanted to cancel the service that I had since 2008. I informed the person I was speaking with that I had personally installed a camera system that monitored my house from the outside with video surveillance 24 hours a day and recorded footage of movement and even took pictures and sent to my cellphone. One of the managers got on the phone and proceeded then ask me why I was canceling my service. I told him about my camera system and he played on the fact that I liked technology and asked me about my system. He asked me questions about what my system had and compared it to theirs. I insisted that I just wanted to cancel the service and wanted to save money.

I called SHS to cancel my security monitoring service on my rental property. The CSR proceeded to give me his advise on what a bad idea it was and asked me if I was aware of the breach of contract. After agreeing to the end of the contractual year, October 2014, proceeded to tell me what a bad idea it was and he was just giving me good advise. I advised him, I did not want or need his advise and at that point due to his tone of voice I requested his supervisor. After speaking to his supervisor on the CSR's invasion of my decision, I advised him I would not consider continuing my business with them not because of the service which up to this point had been good but due to the manner in which I was confronted by his CSR. I was contacted by another representative in an attempt to discuss continuing service with them. Then, it became the less of my priorities to fulfill.

This company abuses and commits fraud on the elderly. In my opinion this company violates the Fair Debt Collection Practices Act, commits wire fraud and abuses the elderly. They harass those they violate repeatedly. Would not recommend any dealings with this company.

I had used HDJ security for several years. When I received a bill from Safeguard America, (another name used by Safe Home Security) I called them to find out why they were sending me a bill. I was informed that they had purchased HDJ and I now had a 2 year contract with them. I did not have a contract with Safeguard America (Safe Home Security) as I had never signed anything obligating me to pay them for any services. HDJ was a local service and they were in Connecticut, not Florida. They informed me I could end the "contract" I never had with them by providing them with a 60 day notice. I did so. They continue to bill me for services I never ordered from them, and once informed how to end a contract I never had, they continue to insist on payment.

I have been trying to cancel my mother's contract for 1 year with Safe Home security. They will not let me cancel. It was always beeping for no reason. They would send a technician out to fix it. It would stop beeping for awhile and start again. Then another technician comes out and it the same thing. It was disturbing us very bad even while we were trying to sleep. I've had a note attached to my bedroom door since October 2013 to remind me to cancel before October 2014. The contract is renewed every October 27th. I was told last year that I had to write a statement asking for my contract to cancel but it was too late last year for me to do so, because October 27th had past . This year I called and ask to cancel and was told to send in the written statement. I sent it in September of this year. I received a letter saying I had to send it the request 60 days prior to the contract renewal date. No one told me this last year when I tried to cancel or in September of this year.

I had two problems with Safe Home Security. I had their contract for 6 years, and when I went to cancel it by phone at the end of the contract within the 60 days, I was told that they needed it in writing. Since it was at the end of the 60 days, they would not honor my request, (even in writing I was told) and I was forced to pay for another year which I did not want. Now that I'm out from under their clutches, they will not reset my access code, to default so that I can have another security company work on my system. Their customer service is horrible, and it galls me that a system I paid for and is in my house, I can't use, unless I replace the main mother board, which is 100s of dollars, I'm being told. This is just not right, and companies like this should be OUT OF BUSINESS. They are suppose to be here to protect you, but instead they screw you.

After being a customer for over 10 years, made my April, May, June, July payments. Payments were not credited to my account. Was told the payments were in a pending status and were now credited to my account at the end of July. Then was offered lots of extras for a new contract with a 3 year renewal. Refused that. In August two payments were returned to my bank and I received a statement showing NO credit of any of 4 payments and I was now getting calls from the collection dept. Called and spoke to someone who told me they were the head of the Collections Dept., only to be told several weeks later, this person was NOT who they represented themselves to be. Faxed copies of my bank statements showing the payments to this person. Emailed him to ensure he received them. That was the last I heard from anyone.

We originally signed a two year contract with a guy that was canvassing the neighborhood. We were ADT customers at the time but were already shopping for a change in monitoring companies. He said he was with GE and could save us some money on the monthly monitoring fee and would (like ADT) guarantee the system hardware and functionality already in place. This was a hard-wire system that uses a landline, and cell service is poor in our part of the city, entire state (OR) and that he knew very little about the system parts or functioning of it. After multiple visits (that took multiple calls to even arrange) he finally disconnected the whole thing and left. He never returned. Reading the contract I found that we could cancel with 30 days notice. About that time (early 2014) I started investigating this company on the 'net and found legions of angry customers.

Eight months ago, our system failed and set off the fire alarm. We got it shut off and tried to get service as promised of the contract. We have had six visits and they have not fixed the system.

SHS is the pushing telemarketing type company of the home security industry. They use bullying tactics when dealing with their customers. When you try and terminate your business with them, they make it nearly impossible. Completely unprofessional in every aspect of their business. Don't walk away, RUN!

I have had Safe insurance since before 2011 when my house was broken into. They were called Pinnacle before. They were horrible as well and sold my contract to Safe without authorization. I think I had a total of 6 months of (OK) service in total in all this time. Their technicians broke my sliding door which is still not full functional. The police department know my house very well due to all the false alarms that trigger off due to faulty equipment. I have had to pay so many fines in false alarms to the police department. When I complain, Safe Security says they have to send a tech out to my house before they can issue any credits. They send subcontractors that are not familiar with their equipment. They don't fix the problem and I miss work.

My problem is similar to Chris' in CT. I have Safe Home Security monitoring. I had a faulty phone line that went out three times due to rain. My modem connected line worked but the line connected to my security panel did not. The first time this happened, it took me a week to discover that the panel line was out. I never got a call from Safe Home to tell me there was a problem. I have finally had it. I called Safe Home by letter and by phone to cancel the service and was coerced to pay the remainder of the contract. If you have a hard wired alarm system, DO NOT use Safe Home to monitor it. I previously used ADT and never experienced this problem with them. ADT always called to let me know there was a problem.

I have had safe home for about a year. I noticed recently that the alarm would go off at night almost every hour. We never had the cops come to our door, which made me wonder. If the alarm is going off and they are "monitoring" why aren't the cops coming? So I took a a chance. I activated the system tonight. I went to the wall and cut the wire to the plug. I then opened the case while it started beeping I pulled the wifi wire (it was still beeping and flashing). I then grabbed my needle nose pliers and pulled the battery plug, and the system shut down. 5 hours have passed, I have removed every single piece of equipment from my home and have it sitting on my dining room table, the police have not showed up. The system, although I am paying 50.00 a month to be monitored is not being monitored. I am in a contract in which safe home has backed out of. Now I want out and I am locked in? Please tell me this is not right. I have video of me disconnecting the system while active.

I moved out of the address 6 months back. After moving, the call was made to SHS to cancel. After informing several phone calls and emails about moving and requesting them to cancel, they keep charging the account. Whenever I called them, representative was replying that cancellation was accepted, but never happened. Lately, I received mail saying that they are reporting to credit history. This is not ethical for the business. I am planning to report this business to credit bureau. I will not recommend anyone this service.

I, along with many others, have been sucked into buying a worthless service from this company. I am telling you now, this company only cares about received money and not providing a service. I had Safe Home security for 3.5 years when I found out that they were not monitoring my home for security. I opted out of paying them due to this. Why pay a company for more years of service if the company is not willing to perform a service. Any normal person should stay away from this company unless you want to just throw your money away. If that is the case, please give it to a children's hospital instead. It will be put to a much better purpose than the owner's wife elaborate purchases.

I've had Safe Home Security since 2006. We battled for the first 3 years about communication failures because I had Verizon DSL and when they installed the system, they didn't put a filter on the line. That was finally resolved in 2009 when the contract automatically renewed. Many problems after that and when I sent in my cancellation notice in 2012, they said it was too late to cancel. So got stuck with another 3 years. Contacted my attorney and they said there is not much I can do. Apparently, also, in 2012 Verizon made changes to the land line service which made it incompatible with Safe Home Security's equipment.

I have had issues with Safe Home Security.. They failed to install a censor on my garage door. I have always had one there when I was with ADT... Safe Guard never corrected this. Now I am getting low voltage battery after a bad storm (which of course I had no control over it) but Safe Home could care less. All they want is $$$$ for a new battery. I cannot recommend this company to anyone with a brain!

I have had Safe Home since 2/23/11 and the company has done nothing it promised since the installation. They have sent 2 or 3 representative out to upgrade my system and neither was able to do what was promised. None of them had the required equipment to do the job promised and the last person promised to come back with it. To this date, I have not heard one word from the company or the representative. I am locked into a contract that I cannot get out of and am biding my time until it expires. I would not recommend this company to my worse enemy if that says anything about them. If you know any way I can get out of the contract, please let me know. They also auto-renew if you do not call them at the end of the contract.

I was called by this company, the man said they currently do the monitoring for ADT (I had them for 4+ years) and they could drop the cost from $47.00 monthly to $29.99 per month. He said they would send someone out to inspect our system and I could change over then. The man came from a distributor from the Philadelphia area, Family First Detection. He never could get the system to set the current time and I pulled out my original paperwork with manual. By error he left with my documents. After numerous calls to safe home and First Detection, I am now without the documents, have a system that the current time cannot be set and the personnel from family first basically called me a liar.

On April 15, 2014 Kavan ** with Shield Protection 12944 N. Freeway #433 Houston, TX showed up at my house and told me he sees my alarm system sign and he worked with the alarm equipment and was here to upgrade equipment. After 45 minutes I realized he was switching me from Vivint Alarm system to Safe Home Security. I asked him what would happen if I was still under contract with Vivint he told me I wasn't but to wait until the 20th to call to cancel. I found out because I had 3 days to cancel with him on 4-21-2014. When I called Vivint to Cancel I found out I'm still under contract with them. He lied and misled me the whole time he was here.

They charging my account for monthly service and they charge my credit card for secondary keypad that never installed in my house till today. They keeps telling and canceling service appointments almost 4 to 6 times. Do I have the right to cancel the contract because since I have sign the contract with them they running me around like a fool and never fulfill their obligation to their responsibilities even I had in past send email to the person who handle my account, never responded back. They give you appointment. They don't have your name in their list for service when you call them. When you tired waiting on service day they will tell you, "You refused the appointment when we spoke to you last time."

In March of 2011, someone called from SHS hinted that ADT has been taken over by them & he is calling all old customers asking them to come back. I explained the poor service from ADT. He assured all that has changed and they have improved their services. He made an appointment to come & check the equipment. He "Noah **" met me at my apt (with no additional equipment) on 03/15/2011 & asked me to sign an agreement. I told him I want a call from the company every time the alarm goes off or if it gets cut off & that is the only condition I have. He assured me & even set up a password for when they call. I told him specifically that I will test their service for a short while & I will cancel if they do not comply. He again assured me and told me I can cancel if I am not satisfied & asked me to sign a new contract, said there is nothing new to it. Just sign here, initial there & he has covered all the points verbally, no need for me to read all the minuscule prints.

I signed a 2-year contract with ADT in 2007. Automatic payment for the service was done via credit card. When the 2 years ended, I continued with ADT on a month to month basis. The contract clearly states that 30 days notice is needed to terminate the contract and that a maximum $5.00 fee would be charged for late payment and NO finance charge would be assessed. At some point in time, SHS acquired the contract (I received no correspondence informing me of this).

Don't trust the safety of your family to this company. I canceled over a year ago with no bills or services provided in the last 12 months. Suddenly they send a retro bill and are trying to force me to pay it. There was no service provided and when I call, they are rude and very pushy..... They keep trying to get me to sign another contract (and yet, they say I have a current one). Check out the long long long list of complaints against this company on the Better Business Bureau... a pattern can be seen. Save yourself some headaches (and you will have them) and find another company.

Safe Home Security took over our previous alarm company - LongHaul Security a few months ago. We had cancelled our service with LongHaul in June 2013 and they honored that cancellation since LongHaul indicated that we were operating without a contract with us. We no longer were billed for these services. It appears that Safe Home took over this company and we had signed a contract 3 years ago and Safe Home is requiring that we honor this contract even though LongHaul is no longer our alarm carrier and never provided the services. They are rude and aggressive in their dealings with us. All we are looking for is to maintain our cancellation and no longer deal with this horrible company.

We have been with SHS for two months and it's been pure Hell. The first thing they got wrong was calling the cops on us because THEY wrote down our pass code wrong. Every time we call they argue with us about our pass code. It's as if a league of morons was in charge of their customer service team. The alarm doesn't work 60 days in but we still have to pay.

We have contracted with Safe Home out of Cromwell, CT since 1999 and haven't cancelled our service in all those years. Last September, we moved out and cancelled phone service since the property was vacant and called Safe Home to cancel our contract. They refused to do so even though they couldn't provide service without a phone! Their response is that as long as the contract is valid we will have to pay unless we can show a completed HUD agreement. So for 5 months we were forced to pay for, but not receive, service. We closed on our property on Feb 3rd and sent them the HUD expecting that they would refund the February dues - only to be told to read the contract - we have to pay for the whole month. That is their idea of customer service to a customer who has been with them for 15 years! I will never use them again and I will tell everyone I know to stay away from them!

In July 2013 we terminated our hard line and bought out the remainder of the contract balance according to their quote. In January 2014 they began to bill me again, insisting on a written cancellation, though they cashed the check with final buyout written on it. There is no hard line so they cannot provide service only harass me for money they don't deserve for a service they can't provide. I have the bills, the contract and the a copy of the check. They have a recording of the the cancellation and buyout quote. Safe Home is not safe for senior citizens to become involved with!

Safe Home Security installed a security system in my home in January 2012. I begin experiencing a problem with sticking keys on the control keypad in June 2012. I found the system would not always set properly and would not alarm when activated. I made numerous calls to SHS. Often times, I could not make contact with a real person and other times I was told someone would be getting back to me to solve my problem. Very seldom would a SHS rep call me back.

I can't tell you the sleep I've lost and the hours of work I've lost after signing a contract with SHS. After two years they finally installed the system correctly. Now when the battery is low instead of telling us the battery is low the alarm sounds. We have stopped sending our alarm permit into the Police Dept. Because we are so embarrassed to continually having them come out for false alarms. Horrible service! Company will not even let us buy out our contract. All for 50.00 a month!

I called the company in early 2013 and asked about a payoff since I wasn't happy with them charging my CC $34 a month. I was told the amount, it was more than I wanted to pay at that time. I called back in June 2013 and asked the same question, I was told at that time the pay off on my account was $133.51. It seemed a little low, but I figured since they had the account info in front of them it must be correct. So I sent them a check. Then in Nov 2013 my CC gets charged an additional $34 from them and I called and asked why - they said I still owed on the account. I disputed this with them and my CC and I cancelled the CC.

There was a power surge to homes in my neighborhood and I lost several electronic items that could not be placed on surge protectors. One of those was my alarm system. This happened on 1/10. My alarm system was not working for 4 days before I called the company. I never received a phone call asking me why there was no longer a signal from my home. I contacted customer service on 1/14 to request a service call. I was told that the earliest that a technician could come out would be on 1/30. When I continued to balk at the ridiculously long wait, I was finally given a date of 1/25. When the technician arrived, he found that the system was fried and told me that it had to be replaced. He did not have the equipment with him which means that he had to come back. He told me that I had to call the company to schedule another appointment.

I was told over a year ago that all I had to do was send a letter by February of 2014 and that would cancel the service. I sent the letter a year ago so as to be prompt with the date. I looked at my checking account today and find that they took the money out of my account. I called and spoke to a man called Chris and was told that there was no letter. I told him I wanted the $$ returned to my account and he told me that I had signed a contract in 2011 and that my contract goes until September. I NEVER signed a contract in 2011. We are both retired and do not need the service any longer. This company is a terrible company. They are rude to the point of making me so angry I yelled at Chris and hung up. I have had more issues with them than they are worth. I will not recommend them to anyone.

I have called the company 3x and received 3 different answers. I do know if I want to cancel my service, there is a buy out fee. It doesn't state that in my contract. I called on 9/30 and was told by Alissa that there is a second option. I can show proof that my home was transferred out of my name (closing docs or HUD statement) and that I could cancel the service and no buy out fee was mentioned with this option. Today I called and spoke with Conner and Colin. Both of them told me that either option I choose there would be a fee involved. When I asked to see it in writing with these guidelines were for cancellations. I was told by Colin that there are none, it goes by whatever is on your original contract. My contract doesn't state anything about early cancellations. That's why I wanted something in writing from the company. I feel like prices and percentages are made up. There are no set standards when it's not listed on the contract. I did NOT choose this company. My original alarm company merged with them. I want to cancel my service. I want a clear written explanation on how the cancellation policy works for both options. Then I would be willing to pay the necessary and fair amount if need be...

We have been having so much trouble with this company and the people that handle the customer service and collections. We are Very frustrated and feel that we are at the beginning of a nightmare!! I wish I would have read their reviews first! They are So Rude!!!!!!! Do Not do business with Safe Home Security Inc!!!!! The first event we had with them was when our alarm went off (or at least they said it did, we were not home). They called us, we missed their call and when I called them right back, I requested that they don't send the cops to the house because I know it's a false alarm and the girl told me she would try to cancel the order.

Contracted many people with written and bank proofs. 3 people DO NOTHING. This company was to have provided me with equipment that was superior to my old company. NEVER HAPPENED. This Company was to bill every three months, THEY BILLED MONTHLY. Sometimes I even paid the double bills. SAVE YOUR MONEY. THEY ARE CROOKS.

Worked for them and first they have no way for a customer to cancel install because they use the no return phone #. They will tell the customer what the monthly rate will be then they tell us to write in a higher amount so we as installers can make more money. Was at an install and they told the customer that if they wanted the smoke to work it would be 5 more dollars a month to turn on the photo eye. That is a lie; you can't turn that on or off. An old lady in Bowling Green FL, third to cancel before I got there and they tried to make her give me gas money. This company is a joke.

I had two occasions where the alarm went off late in the evening when my child came into the house and set the alarm off. It took at the minimum 10 min. before she received a call checking on her. As she says, she could have been dead by this time. I reported these issues to Safe Home and at no time did they offer to do a check on the equipment. Because of this, I cancelled the service both by calling and faxing a cancel to the company. Their answer: "You signed a 60-mo. contract. Pay out the existing contract and we will cancel." I was never late on a payment and all was fine w/ them as long as you're paying but when there was a need for the service and it wasn't provided, that's when I feel they broke this contract. I refuse to pay for a service not being provided and will take my chances with my credit being tarnished. I will also pursue the avenues I have to continue to fight this horrible customer service company.

I properly exited my contract with SHS. I gave them a 60-day notice and paid on time in full until the contract expired in November 2012. In January 2013 they began reporting to the three credit agencies that I was delinquent on my account. I do not have an account with them. They attempted to intimidate, trick and bully me into keeping their service. I see this tactic as a retaliation and they are evading my calls in trying to resolve this.

I had an issue with equipment installed that was not activated. After a few months of paying my monthly monitoring fee I found out that I had been paying for something that was not working. When I contacted Safe Home Security about the problem, they came and made things right with the system but paying me the money I had paid all those months they dragged it out over an eight-month period and still did not complete the settlement. I finally got fed up and paid an early payoff of account (with them owing me $200.00) to get out from under the contract and GET AS FAR AWAY FROM SAFE HOME SECURITY as I possibly could. I will NEVER-EVER DO BUSINESS with this company again. All they care about is getting your money and couldn't care less about customer satisfaction.

Safe Home Security did not live up to their 4-year contract commitment. After 34 years of payments to this sorry company, my phone line was cut due to road construction, which was the link to Safe Home Security "SHS." After 3 months of no phone line and not one call from SHS to inquire why, I stopped paying SHS. Only then did I receive a call from SHS to find out why I stopped paying. SHS didn't even know they couldn't monitor my home. Boy, did I feel safe now.

I called in February to cancel my contract and to find out when it was up. The lady I spoke to in February said she will put it in the computer and I was good. I called back on June 14. The manager I spoke with said that I was automatically re-enrolled for another 12 months because I didn't call to cancel within the 6-week period. Now I have to pay for 12 months of service that I am not using. Bull, when the contract is up for the amt of years, that's it. They needed promising so they renewed. That's some bull.

Last August 2012, my 85-year-old father, who lived in Alabama, fell 2 stories from a ladder into a sliding glass door, hitting his head on concrete. He suffered a major concussion, multiple cuts and bruises, rib injuries, and almost lost his life. He was in the hospital in another city for nearly 2 months. Right before that, my mother passed away, so their house was empty.

I was lied to and tricked by signing an electronic signature machine to "get me in the computer". My house was to be used for advertisement in the neighborhood. I could hook it to the police or leave it and it would still alarm in the house. With no contract, I can cancel the service anytime. I have a witness, and we will take lie detector tests. I gave a check to try it hooked to the police, for $49.99. The man took my information from my check and started withdrawals that I stopped for fraud and theft. I had called the salesman 24-48 hrs. after his visit and said to cancel it.

When my wife and I moved into our new home in 2011, we came across IE Home Security at a Lawn and Garden show in Charlotte, NC. We agreed to allow them to come out to our home for an evaluation. They offered a 36-month contract with an incentive/rebate program that would give us $20 each month for 24 months on a debit card. This was a good deal, so we signed up (while paying $300 for installation). Our bank account was deducted for eight months, but I could never get anywhere about getting the rebate we were promised. After this time, I called IE and informed them I wished to terminate my contract because the terms were not met. They agreed and stopped billing me.

In all my life, I have never dealt with a company so crooked. If you read the fine print on the contract you have to sign, you would throw them out the door. Long contracts they don’t tell you about, hidden fees they don’t tell you about and the worst thing is the auto renew that locks you in. I cannot believe that GE, a company I thought you could trust, has anything to do with these people. I will never purchase any GE product again.

Security One signed my 92-year old mother into a 3-year contract (4/2012) with Safe Home Security without her understanding she was signing an uncancellable contract. After only 4 months, she had to move out of her home and into a senior living facility. Now, we've just sold her home and requested this contract to be cancelled and Safe Home Security Inc. will not negotiate or oblige. I have provided evidence of her residency since 8/2012 along with the sale documentation. This company has not returned promised calls and now has refused to cancel this contract. I feel they preyed on a very elderly (vulnerable) woman and now are going to continue to feed on her carcass! I am outraged.

They have an automatic renew feature that kicks and requires cancelling in writing 30 days in advance. I will never recommend them to anyone. I am telling everyone I see to avoid this company. If zero stars was an option, I would do that.

My dad got an offer for free security system in 07. After the system was installed, a few days later, it started going off randomly. My dad called SHS to come and fix the problem. They never did. A few months passed and the system was still going off. The police would randomly show up at our home. My mom got fed up and ripped the system off the wall. Mind you, they were still charging my dad even though the system was no longer working. Almost two years passed and my dad repeatedly tried to close the account but they would not let him do so.

This company put me through hell. I won the system at a home and garden show. They installed a system that never worked from day one. I had numerous false calls to police. I kept calling to get service tech out to fix the non-working system. No one would return call to schedule maintenance. So to get their attention, I quit paying for lack of service. I was told I owed past due; and if I paid half over the phone, then if they sent someone out and they determined the system was not the problem, then I would have to pay the balance in full.

In May 2008, I received a free alarm system from Safe Home - just pay the installation fees of $162.00 and sign a 36-month contract. I agreed and I signed the contract. We had service transferred in 2010 and after doing so, started to have problems with the system and also had 2 break-ins. I told my wife to call and cancel service. My wife called to cancel with the explanation given and was told they can fix the problem because we still had 12 months left on the previous contract.

Response to derogatory credit report entry (4/14/2013):

An SHS salesman came pandering for business at my door and posed as my ADT contractor as I had ADT at the time. I was at home minding my own business as I am severely disabled. The salesman convinced me that they were doing the monitoring anyway so I needed to switch with them to "cut out the middle man" and they promised me a "free" monitor for my new home when I got ready to move. Unknowingly I thought this company was legit, but that wasn’t the case as I was being illegally monitored for 7 months by this "unlicensed" company, by their unlicensed subcontractor (Family First Detection whom I never heard of).

In Dec 2010, we hired a Raleigh NC security company, who had really good customer satisfaction reports, to install a hi-tech security system in our home and office. The day before the system was completely installed, we had a water pipe break that flooded all 3 floors of our home & office. The house had to be demolished inside to the 2 x 4s. The Raleigh firm was aware that of the water damage as the final wire was installed the day after the "flood". This firm did not tell me that our 24-month contract with them was being sold to this "Safe Home Security of CT for a 36-month contract nor did they inform SHS that the house would be vacated due to the damage and to cancel the contract."

I purchased an alarm system in 2002 from Family First Security. My contract was sold many times in the last 11 years, but I have made my payment every month of those 11 years. I’m 55 and a busy person between work, raising a daughter and trying to have a life in between. As many times as my contract has changed hands in the last 11 years, it has been next to impossible to keep track. Not once when my contract has changed hands was I ever notified of these changes. The last I knew, my contract was with Paramount Alarms and the only reason I found that out was making no less than ten phone calls to try and track it down, so I could get the certification letter to give to my homeowner’s insurance.

Since I've filed my complaint, I have spoken to my homeowners insurance company. They had told me that every customer they have/had, that has this alarm company, complained about this alarm company and that several clients had break-ins and the alarm company did not do their job. They didn't call to confirm a password (same with me - 5 times) and did not send police (same with me, 5 times). Another point to ponder: on one occasion when the alarm went off at my shop, and they actually did call, they requested my password. I accidentally gave them the wrong one. The operator actually told me that was incorrect. She requested it several more times. Now, here’s my thought: if I were actually being robbed, why the hell would I give them the correct code word?! You give the wrong code, they should automatically send the police even if it’s a false alarm!

I have no alarm on my main entry door and have been going back and forth with Safe Home Security for the past month trying to get a technician out to fix the problem to no avail. Every time I call, they say they will call me back and no one ever does. I have taken off work twice to wait for a tech that never shows up - the latest being yesterday, 3/6. Again I called and Safe Home promises to call back and guess what? They don't. I want to end this god awful relationship with this company. Please can someone help me? Any advice is well appreciated.

Approximately a month ago, our home alarm went off five times within one day. Not once did SHS ever call or contact us in any way, nor did they send the police. Since I've had this alarm system in my home, I've had over $8,000 in jewelry stolen (police report filed). I also have this same alarm system for my shop. To date, I've lost over $14,000 in inventory. When I signed my shop up, they were supposed to put alarms on 3 doors. Instead, they only put it on 2 doors. Thus, allowing someone to come in where there was no alarm installed. $14,000, really?! I highly recommend any other alarm company. Do yourself a favor and don't use them.

Something must have changed with this company. I’ve been with them for 9 years and no issues. I just renewed my contract and the problems began. First problem was that they were supposed to send a Tech out to my house for a Free System Check Up. I missed a day at work and the Tech never showed up! I called and complained. They sent out another Tech that finally did show up. After a couple of weeks, I called to pay my Quarterly bill and I was being overcharged. The overcharge was for a Service Call. They were now charging me for the Tech! I complained again; they removed the charge. I gave them my card information to make the payment and got a Confirmation Number from the Rep. Almost 15 days later and the payment has not gone through! I called to find out what was going on and my account was now in Collections! I explained to over half a dozen people about what happened and all of them said, "OK. We'll call you back…" They never called back.

Safe Home Security tortured me for their 5 years. In the first year, one of many issues was that they were not receiving signal from my home. They allowed that to continue for 3 months of which I was never notified and they continued to charge each month. Once, I received a stub in the mail to notify me of this. I went through lengths to get my payments back. I did receive it all. After the first 3 years, I couldn't take it any longer. They told me I needed to submit cancellation in writing. Two months prior to that month, I typed a cancellation letter, emailed, mailed and faxed it. They called to speak with me to see if they could resolve and convince me to stay. I said I do not want to renew my contract, end of story. Would you believe that this company charged me for another three months after?! And the calling began and yes, I was refunded. One year after that drama, I reviewed my credit score and what do I see? Safe Home Security reported eight late payments which we all know is impossible, because they withdraw the money automatically! It never ends. I'm still in correspondence with this horrendous company. Never use them, ever.

Canceled in April 2012, Charged through Oct 2012, Declined refund - In March 2012, I notified Safe Home Security of the sale of our home and to cancel the plan. They said to send the closing documents and that my contract was valid for closing. We sent the closing docs in April 2012 and spoke with Ken in Customer Service for a month. They charged us until October 2012 and declined a refund. Since March of 2012, I have been dealing with customer service and the resolution department to close my account. I sent all required paperwork to close the account and yet they continued to debit my checking account $42.99 through Oct 2012. I have been calling 2-3 times a month, writing emails once a month, and have been given the runaround excuses like "it's under review" (for 7 months!).

Two years ago, we decided to end our contract with Safe Home due to a 10-year-old system, poor service, and replacement unavailability. A letter was sent and again the updated contact request was sent to cancel the service. No response and also no payment on our end. Another letter was sent to end service and refund all funds from our overpayment. Now two years later, Safe Home has no record of our requests and has been using our overpayment to monitor a system that has been removed from the house. I need to write yet another letter but no longer have an address and none appears on the wonderful website. It is all about the money not customer satisfaction.

Unfortunately, my existing alarm company sold my service to Safehome. Due to an error by Safehome and their subcontractor, I have lost my entire alarm system (which I paid substantially for). Safehome has stated that they will not replace the system, even it was their fault, and would not let me cancel. I originally called mid-October after I received a contract to sell my home and knew what the closing date would be. I called Howard at Safehome to request that the system be transferred from my old home in Lagrange, KY to my new home in Louisville, KY. He arranged for my alarm to be picked up on Monday, October 22. Because I was out of town that entire week for business, we were to arrange a time when I got back to have it re-installed.

I have had a number of problems with Safe Home Security, Inc. Currently, I am not able to get service, even though I am paying for this. I took a day off work. Before doing this, I confirmed my appointment day and time. They did not show up. When I called them, they said that was not their problem. I canceled my credit card so they can no longer get automatic payments from me. They have really bad customer service. I originally signed up with a local company called IE Security. Next thing I find out is that I am with Safe Home Security. IE Security was only responsible for maintenance. IE Security is currently out of business. I end up with no service.