Safe Home Security, Inc. Reviews

I signed up with this company. Start having issues with smoke detector no supervision tamper low battery. That was two months ago. Still not working. They cancel appts, don't show up for appts and when they do change battery and try to charge 64.99 for a battery in which I have my own. BUYER BEWARE. GO WITH ANYONE ELSE BESIDES THIS COMPANY.

In 2016 signed contract with Linear Security. In 2017 advised SHS takeover in attempts to cancel contract. I had written to corporate in any attempt due to critical medical emergency in need to cancel. No Luck. As of today I am still attempting to straighten this out. Not only with my credit in jeopardy but four years later still paying for a service that was disconnected four years ago!

This is the worst company ever. They set up my parent service in July. Since that time they have repeatedly gave us the run around about the camera. The first camera they sent didn't work and they said it was our door bell. Had a new bell installed and they said they would have a tech out to setup the camera, he never showed. I called them again, they stated they would mail out the camera, two weeks later I called back to be told it had not been ordered. Two weeks after this, I called again to be told the same thing.

This company is a nightmare. Years ago I tried canceling them only mom's behalf, and instead they talked me into a longer contract in exchange for two new keypads at different entrances. Fine. But then they canceled two appointments to install it. When they finally showed up, they only brought a battery and not the two keypads. They said it wasn't in the order, so they'd have to come back. The person in charge of scheduling all this was "Deja". Long story, they never added the keypads and they missed so many appts that I stopped caring.

The system is effective and easy to use. There are so many home security systems on the market. It took time and research and I am happy with my choice. I would tell anyone to research the products they're considering.

What a terrible experience. Told them in the beginning I was moving when I retired in a couple of years, sales guy, "Oh that won’t be a problem." Canceled this service which I never used back in November of 2020 and sent the paperwork needed yet they continue to charge me and harass me. They said they didn’t receive anything from me. Hum lost in cyber space imagine that. Never told me my contract was for 60 months when I thought it was for 36. They are now telling me it was a 60 month contract and that the buy out is 90 percent of the remaining contract and that they will continue to take money from my account with no services rendered for almost another 3 years. Be very careful. Per the equipment I was supposed to have 3 exterior cameras that were hard wired (which they didn’t have in stock) so they gave me 3 ring battery operated cameras and told me the batteries last 6 months which was a lie.

On April 5, 2018 I signed a 3 year contract with Safe Home Security for $69.99 per month. During this time I had very little problems with the security equipment itself however the customer service and technical assistance were atrocious. On July 29, 2020 I was contacted by an agent of the company and informed that there would be a 3 dollar increase to my monthly bill. The agent explained that this increase was due to upgrading the home security systems to 5G. I was sent a link to the DocuSign website where I signed a letter authorizing the monthly increase and upgrade to my system. On Jan 6, 2021 I contacted Safe Home Security to discuss canceling my service at the end of the agreed upon contract.

When we first approached Safe Home Security we wanted cameras to record with motion. They have not done so. My husband's truck was broken into and we had to pay out of pocket for the repairs since the cameras didn't record. We have made numerous phone calls and talked with a different rep each time and got a different response each time. When the tech installed the one camera on our garage, he drilled holes where he thought that it should go and had to move over so there are holes in brand new siding and into the garage. The customer service is non-existent. My husband had a tech contact him with an appointment for 9 to 12 one day. When no one showed by 11 he called customer care. They told him no one was scheduled to come out. The day before Thanksgiving we had a tech show up at our home without prior notice. If you're considering this company, don't!

The alarm worked well for awhile, then I started getting “zone malfunction “ errors. I put up with it for a while. The repairman came here on Wednesday, Thursday it started again. When I called service, I was told the repairman didn’t work my area on Monday or Tuesday. Due to other appointments I had to wait till Friday. I made it clear that I was a dissatisfied customer. On Thursday I was called by the serviceman that he couldn’t make it on Friday and I would have to reschedule for next week. I let him know I was an unhappy customer, and hung up. I would not recommend this company to anyone. I know I will not renew my contract.

I have had Safe Home Security (SHS) for approximately 18 months. I have 18 months left on my contract and I cannot wait until I can get rid of this company. The first 15 months were fine. Never had to call them and deal with their customer service so I didn’t notice the problem with them. In July of this year we began planning for a move.

This company should not be in business!! Bunch of liars. Unprofessional, rude people! My smoke alarm been going on for 2 weeks. Called several times. Could not help me over the phone. First they scheduled me in one week which is crazy given the sound of the smoke alarm, I couldn't sleep. My poor mom just had hip surgery and had to listen to that sound! When the time came for the appointment they called me that the technician car broke down and I have to wait for another week for them to come out!

I want to give Negative grade! Don't do any business with this company, and don't come close to them. Starting Feb 2020 our alarm system was getting insane. Charging itself when we were at home, start alarming for no reason (even when it wasn't on) and so on. We called the company to get it fixed - it took a month, they send someone who said they cannot fix it and they will send replacement. After another month of false alarms we called again and again the same guy came with the same answer! At that point, he disconnect my alarm system completely.

The Service was OK in 2015 - at my home - so added my daughter's where they tried to piggyback onto the ADT system which never worked and they were full of excuses to do with a window that was not making the connection. I had a 3 yr. contract for my daughter's home (where she no longer lives) and now they are saying I owe for a 4th yr. because I did not notify them the month prior to the contract being due and they continued to take the money from my checking account which I stopped as soon as I realized what they were doing. This is definitely NOT the company in which anyone wants involvement - by the way we have not used their service in either house for the past 2 yrs. - They are still billing me.

The first months it worked well and I had no problems with it. After the first months, I called a few times and the operator was helpful. When I called today, the customer service representative immediately became rude when I asked her to look into my account. She said her "system" was down and transferred me without my permission to a "recorded" message asking me to leave my name.

I had a security system (first time) installed by American Homesecures, Dallas, TX ** back in October 10, 2019. Everything's been fine until I understand Safe Home Security, Middletown, CT ** acquired American Homesecures. It's been a mess since the acquisition. I made my payment in June 2020 (for the month of July) to American Homesecures c/o Cornerstone Billing, Orland Park, IL **. After that I find out about the acquisition. The e-check was processed, Cornerstone said American Homesecures had it, American Homesecures said they needed the bank confirmation number (which I gave them) and they said they would send it to Safe Home Security. As of July 9, 2020 Safe Home Security said they haven't received it. Moreover they said I owe 2 months payment (or something). What? A real mess. In short I want to find another Security company but I did have an agreement with American Homesecures.

This company should lose their license and the owner belongs in jail. Attorney General Maura ** is suing residential security provider Safe Home Security in Middletown, Connecticut and chief executive David **. Her complaint accuses the company of automatically renewing contracts even when customers tried to cancel, charging for services that were never provided, charged unlawful late fees and interest and harassing consumers. Safe Home Security created the fake contract over the phone with my husband for five years. The representative Justin ** emailed the contract for reviewing, I never signed it. Dominque ** on the phone stated that I faked my husband's signature and he needs to file a police report against me! From the beginning, they pretended to be a different company, we had our alarm with (SecurityOne).

I own a rental property. My renter called me and asked if she can get an alarm system in the house that she is renting from me. I stated she could and I spoke to the salesman over the phone and he stated he needed me to come sign to give permission to put the alarm system in the house. I went over to the house and he had me sign an IPAD stating that I give permission to put the alarm in the home. It was a DocuSign so I never saw any contract on anything on the IPAD. Now I am trying to refinance my house and come to find out that this company put my name on a 3 year contract for this alarm system along with 2 other houses that I don't own that my renter is affiliated with and because the renter has been late paying the bill, there are now 2 lates on my credit report. This company is saying I signed the contract when both me and the renter heard the salesman say I was just signing to give permission.

Had this company for 13 years up to November of 2019 when my system had multiple false alarms. I was told no technicians in my area except on Fridays and they were booked several weeks out. I booked the first available Friday appointment and no one came. I called the office and was told that I was not scheduled. I reached again 2 weeks out and once again, no call no show and told that I was not on the schedule. I cancelled my contract, sent back my system as instructed and now the company is still charging me monthly fees for a SERVICE I NO LONGER HAVE. Now today 5/5/2020. I call and they stated that they have no record of my cancellation and I have a signed contract that they refuse to send a copy to me. Don’t do business with this company.

This company is very unprofessional. I had an agent who harassed and threatened me with phone calls, texts and emails because I decided to cancel within my 3 day rights. I've had to call several times because this company continues to send me bills after being told each time that the account was closed. At this point I must contact the Better Business Bureau and file a complaint. This is the WORST company I've EVER dealt with. The worst decision I've ever made in my life!

I have been a customer of Safe Home Security for 5 years and 10 months ago the system needed maintenance. After 3 attempts to get a technician to our house we decided to cancel service. We were no longer under contract and they deactivated our control panel but continued to charge us monthly. In January we settled with safe home on a $500 bill for service we did not receive and they quietly continued to charge us and the representative that took our payment stated outright that our bill was a $0 balance. This was a lie and they are currently trying to squeeze another $200 out of us and have no interest in fixing the system unless we sign another 3 year contract. Do not do business with them, they will tell you what you want to hear until you decide to go to another provider.

A few days after we got this security system, our heat sensor went out. We have called twice now and they still haven't come to give us a new one. They need to give us a refund for the time we've been without it.

From the first day I signed up with this company I didn't know but was getting scammed into a 66 month contract. Had the service for 16 months and bought out of the contract today. After multiple times being double and sometimes triple charged per month when they would just decide to pull money from my account on file! I recently sold the home with the system in it and called to get it removed so I could take it with me, was told I would be contacted and never was by my closing date. I then had no choice but to buy out my contract for over $1,000. THIS COMPANY IS WORSE THAN THE CROOKS YOU ARE TRYING TO KEEP OUT OF YOUR HOME WITH A SECURITY SYSTEM!

My friend, who is 95 years old was scammed by this company. They signed her up for a 66 month contract. She was already under contract with someone else, but they did not bother to explain that she may have to pay them too. The print was so small that I had to get my glasses and a magnifying glass to read it. On 1/31/2020 She fell and lay on the floor for over 7.5 hours with her arm broke in 2 places. I discovered her there calling out for help and called an ambulance. She repeatedly pushed the button, but nothing happen. She is now in a nursing home. She is lucky she did not lay there and die, while pushing the button the button that did not work. When my husband arrived on the scene he immediately called for service on the equipment.

My husband signed a tiny print contract based on what the rep said with this company when they purchased the company we were using. We went along with no issues until we sold our house to move. Suddenly, we are reminded of a 66 month contract that would have to be bought out or brought with us. To make a long story short, we ended up allowing them in our new home to “install” their system. They used all of the existing equipment in the house, nothing new. Honestly, we were just hoping to get through until 2021 to get out the contract.

To keep this short don't ever sign up for a security system! Our first contract was getting close to explain expire and we were planning on moving, a guy came and Said they had taken over and that we could have our new home in another state set up with the system, and they works have someone come and remove our old system so we signed a new contract for five years!! No one came to take it out but the rep. Said we could and to take it with us so we did. Kept waiting for installation and finally set up an appointment, the installer called and said he was at our door, well he was at our old address in Idaho!

This has been the worst experience I've ever had from a company. They bought out another company and either want us to pay $2k+ to get out of the contract, or $3k+ to get all new cameras so that we can see the video feed from a phone app. The company before them were astute in their services and they were easy to deal with. This company has screwed us as much as possible and refuses to release us from their absolutely abhorrent services.

I will never do business here again. They sweet talked me here. Told me all these good things until I got here. It was hell. Now I am stuck here for 3 more years. I can go on and on but I am not. It will take a book to address all the wrongs about this company. Please don’t come here and from the looks of it I should have read reviews first!!!!

If allowed I would give no stars. I closed my alarm monitoring account on November 11, 2018 after selling my house. All of a sudden on January 16, 2020 my credit monitoring service advises me Safe Home has sent a negative report to TransUnion stating My account is 90 days past due. I check the credit report and sure enough after showing a $0 balance last posted in 9/2018 it shows $1 90 days past due in 12/2019 and 1/2020. Really??? $1???? Where did that come from??? No explanation or apology from Safe Home when I called them.

I was never told or warned there was a contract with my security system. I told them when they installed the system we would be cancelling after the first trial month due to financial issues. Never once did anyone tell me at any time that I would be contracted in until 2024 with no way to cancel. I was promised a ring installation system. I have yet to receive one. It's been two months. I have never heard from the company to install my ring. I called them and set an appointment. They never showed or called. So I still don't have my ring and I am paying for this equipment. I have called customer service and have been informed that I signed a contract stating I pay for this service until 2024. Even though I told my adviser we would be cancelling. HE NEVER SAID ANYTHING about there being a contract and told me I could still cancel.

Do not sign an agreement with this company. Once signed, they don't exist. Contacting a "human" at one of their 800 numbers is like passing an act of Congress. My system has been down since July, 2019. After 5 attempts to call, 3 emails, and numerous hours, I was finally able to speak with a company representative who pretended to "have my back". We scheduled a service call for December 19. Waiting home the entire day, no one showed, called, texted or emailed. I called on Dec 20th, and was told that the appointment was canceled. By whom or why she could not say. She promised a call back from the agent who made the appointment.

I'm a professional who writes this unfortunate review with full candor and it is my intent to warn any customers remotely thinking about this company. Customers want responsive customer service, honesty and professionalism when engaging a home security company. The expectation should be that you feel confident that your home, family and valuables are being protected and monitored in an expeditious fashion.

These guys are hustlers and their alarm is sucks..I had some issues in the front door. It keep bypassing. They send me three technicians and they didn’t figure it out. I kept Paying For no service..I don’t recommend.

Keep in mind I'm a reasonable, calm person but this company need to be taught a lesson. Just messing over people, how do we stop them? My contract expired after 3 years and I called and sent in letter to cancelled. They rolled over my contracted for another year and said, "After 10 calls if you don't pay you will be sent to collections." I have not have their system for more than 4 months. WHAT? HOW CAN THIS COMPANY BE IN BUSINESS? If you thinking about them please run as fast as you can. They are scammers. Take them to court! Keep letting people know they are not on the up and up. That why you see only one star. Should be zero. THIS COMPANY IS THE WORST. SHOULD BE CLOSED DOWN!

Shady billing practices from this company, in 2016 they took an unauthorized payment from my account and didn’t want to give it back, I stopped auto pay and requested quarterly billing and statements at that time, and used my banks stop payment to get my money back, fast foreword to present, my bill 2 quarters ago came in real short, I knew something was wrong so I paid full amount anyway, new statement new shows past balance due, call them to say I already paid this but they say I must pay anyway, obviously I’m not going to do that so I will update this with final results.

This company is the worst. I will be so glad when my contract is up. They are some liars. Don't let them lie to you. When it's time to renew your contract please read it. They lied and told me that my renewal would be from month to month and that I could cancel at any time after being with them for the first contract of 5 years. Come to find out that was a lie when I tried to cancel. I have had more problems with my alarm system than I can count and I always have to contact them. My concern is how is my home being protected if I always have to contact them with issues, they should know if the equipment is not working properly if they are truly monitoring my home. They really need to be shut down and Lawyers contacted about this mess.

Safe home security is the worst. They do not honor the agreement. We have agreed on 16 sensor on the house and they only install 7 sensors...they just auto renew your contract after it expires...and lie to you that you have another year to it end... Do not give them your business. It a headache.

I've had the security system and smart thermostat for 2 years of a 3 year contract. My latest problem is resulting in my thermostat which is powered by 4 AA batteries not working while it is in the 20s. Customer service said that it is probably due to a problem with some sort of sensor transmissions on the front and garage doors. Soonest they can get a technician out is 10 days! But they wanted to sell me a maintenance plan for 3 years for $10 more a month.

We retained Safe Home Security (in the guise of Alliance Security) to provide a security system - maybe not cutting edge, but definitely state of the art. We agreed to maintain a contract for two years. About 8 months into the contract, equipment began malfunctioning - for over 5 weeks the system was in a default mode. We were promised a technician in 48 hours. When that didn't happen we were promised a technician in 24 hours. That didn't happen either. We were promised a couple of more times to get a technician to repair our system but were never contacted by one. We found out that Safe Home Security frequently contracts their work to other security firms: guess where the loyalty was.

These people are the worst. Do not do business with them. I had used them for years until about two years ago I think they were bought out. Now they do not honor their service contract. You make appointments and they don't come. You speak to people about a problem and they give you a one about the technician will call, but no one does so. I doubt they are even efficient in monitoring the system since mine has been down for a month and no one has contacted me. As far as I am concerned, these people should be put out of business.

I have been trying to reach someone at this business for over 2 weeks about a problem with the system. No response to telephone prompts. Today 10/25/19 I received a bill for the yearly monitoring for services from 10/15/19 til 10/14/20. They sent a bill in August and it was paid in August. I have a copy of my cancelled check. My contract started 10/20/16. The alarm system started going off at 3 o'clock in the AM for about a week, we called the number on the contract for 2 days, finally reached Jessica who told us to only alarm the windows & doors not motion!! This is a horrible company and the only way they get business is to go door to door offering what seems to be a good deal until they hook you in! Please don't fall for the pitch! Yvonne ** Atlantic City, NJ

I've been with the this company for about two years, and a a tech repair guy has been out to my house more times than I can count. When the term of my account was up, and I went with another company, I was told that I renew for another five years. This company is a fraud and I had to go the the police station to report it. That someone from the company initial my name. Still waiting for the results, but I'm very happy to say that I'm now with Vivint. Watch out for this fraudulent company!

For the past 5 months my security system has been down and I have contacted this company dozens of times. A tech was finally sent to my home in August. He did not fix the problem. I was told that a new panel would be shipped. It is now September. Still have not received the new equipment. I called to speak with Jessica the supervisor. Was told I could not speak with her or corporate. Now I’m dealing with a different Rep. and he proceeds to make excuses and says he is not transferring me to a supervisor and he will not give me corporate office information.

Shaun ** is a sales rep for this company. He was walking door to door and sold us home alarm system. I tried to cancel my services because I realized something wasn’t adding up. He told us we had 30 days to cancel but the DocuSign documentation state I must cancel within 72hrs from date of installation. I called this company to cancel and they said I wasn’t in their system so I called Shaun to cancel and he asked why and I told him I have a right to cancel within 3 days. He started cussing me out and hung up in my face. HE REFUSE TO CANCEL MY SERVICE. I will not do business with this company!

They programmed my existing motion detectors from another company to their system. It only lasted four months. One of them stopped working. When I called customer service I was in shock to find out how much it would cost to send a Tech and if equipment needed replacement that would be another extra cost. I was offered a warranty which didn’t make sense to me. The reason I changed my Alarm company was to get a lower monthly rate. My monthly rate would be higher than my first company. That was a big disappointment. I am not impressed with the alarm system. Sometimes they do not respond. I would not recommend this Alarm company to anybody. Unfortunately I am in a contract that I misunderstood and I will be getting out of it as soon as I can.

We have had this company since 2010. After the initial set up the alarms kept falling off the doors and windows, when we called and complained they came out 4-5 times. Finally we just stopped using the system all together. Police were coming out all the time because a sensor fell. After about 6 years we decided to call to cancel. Well they suckered us into giving them another shot saying the new sensors are stronger and last etc... etc. Yeah, nope. We just called again to cancel and were told we have 2 more years of paying. ARE YOU FREAKING KIDDING ME???? After I explain my frustration with this company's equipment and the issues involved they just continue with, "We can come out and look." What is there to look at? Your sensors are mounted with mounting tape in FL with high humidity. They fall off within a week. Go with another company. This one is a hassle to get rid of. They should be shut down.

My current bill has a statement date of 07/21/2019, bill is due 07/14/2019. This has been done many times. Sometimes you have to mail it out on the day received in order to make the on-time payment date. If you are gone away from home you will have a late payment.

I moved and wanted to cancel my contract and was told I had to pay the remaining balance. That was OK. January 2019 I called Safe Homes and spoke with a gentleman about cancelling my service. The gentleman told me my contract expires in May 2019 and my bank account will not be debit unless I renew. Here it is July and they have continue to debit my bank account. I called today and the person told me renewals roll over into a new contract. I ask her, "When did you all send out renewal reminders?" She said, "It's in your contract..." That's all she kept saying. She told me to send in a cancellation letter if I want to terminate the service and my account will be debit up to 60 days. I've had it with this company. I had no idea they would treat customers this way. Very disappointed and upset. I want this to end.

For the last four months you have given me a runaround on a credit you owe but instead of applying my credit you continue to bill my credit card every month and every time I call you say you will call me. Never do. You reps always have some kind of bs excuse. Today I waited 25 minutes to speak to a supposed assistant manager only to be hung up. This my 4th incident with you.

On July 1, 2019, my mother had equipment from Safe Home Security installed in her home. I came home on the tail end of the conversation. I get a message from Credit Karma that there was a new credit inquiry. Guess who? Safe Home Security. I NEVER applied or even spoke to anyone regarding an account. Why was my credit ran? How did they even get my credit information? I believe what happened was, they came into my mother's home to install the equipment, they portray to cut the cable wire and request for AT&T to come and install a new phone line while they are getting your info from that wire!! PLEASE DO NOT DO BUSINESS with this company!! I'm still wondering, how they got my credit info to run a credit check on me? I be DID NOT apply for anything!!

This company started out great, 20 years ago. Always prompt responses and great service. That company no longer exists. This company is a sham. We have never willingly or knowingly signed more than a one year agreement. I called to cancel my service due to a change in my financial situation. They said they understood and would take care of closing the account. Then, a month later, I get another bill with a late charge. I called back and they put a new rep on the phone who was extremely unfriendly and claimed I had a 5 year contract of which I was only one year in. They said the only way to cancel was to buy out my contract. I.e pay for 4 years of future service all at once.

This company is horrible. They say they will send someone. No one comes. Alarm beeps day and night. They told me in a letter I have a contract for another year when I cancelled. I called I do not, she said ok she was wrong. They lie. Then she tells me they accidentally took out 2 payments last month instead of one. DO NOT LET THEM TAKE AUTO PAYMENTS FROM YOUR ACCOUNT! Biggest mistake, if you ever cancel they will keep taking money. This was a good system until it started beeping and they don’t fix it. I have talked to 8 or 9 Customer service people that did nothing to help. I finally had to unplug so I could sleep.

My tenants selected these people for the service and they asked me to sign that I gave permission for them to put the system in (holes in the walls) which I did, but when the tenant neglected to pay their bills these people put it on my credit and never once even bothered to call me as I could have called the tenants and gotten it paid. They call me every time the system goes off but not before they ruin my credit because their clients got behind in the bill. Was paid within 24 hours of them notifying me but it was already too late, was on my credit report and from all I can find out, nothing I can do about it. Worst possible security system company.

This is a terrible, terrible company and I have no idea how they are still in business. We sold our home over 2.5 years ago which was 5 years after we signed the original contract. They claimed we signed a new contract after we paid full price to replace our control panel rather than signing a new contract and that we were still under contract for another 3 years. We did not pull the equipment out of our house, so they said there was nothing we could do even to stop services! They ACTUALLY claim they have no way of stopping services and refused to cancel the account! So the people that purchased our home have been stuck with this system they cannot control and we have complete control of it! How is that safe?!

This company is very deceptive. We were tricked into signing a 5 year contract. Lied to, then when we kept getting false alarms going off. Waking us up, inconveniencing law enforcement. When we call they "reset things on their end" and things are better for couple weeks. Then, back to false alarms. The system will arm itself at random. The back door will sound an alarm at random over and over again!! When I called to cancel, I was told the only way I can get out of their contract was if a new owner signed with them or we moved it to another house Or if we paid off the remaining 2 years of the contract. What a crock!! Not only am I stuck with malfunctioning system, they won’t even turn it off.

I switched my cellular system to them based on history with their local representative in Columbus, OH. One of the things promised to me by the local representative was remote control from my cell phone at the monthly price he was quoting me. The representative told me on the phone the the installer would set up the remote access while he was putting it in.

I'll be brief. Sunday we come home to find our system dead. Called SHS to schedule a service call. Called again Monday, and multiple times on Tuesday, Wednesday, and Thursday. Each time the call center agent took my information and promised they would get back to me with a service appointment. None ever called back. I spoke with a smooth-talking supervisor who apologized and promised he would get someone to come. Again, nothing. Instead of help I got excuses... The tech's truck broke down; the techs are on jobs and don't answer their phones; still waiting for the tech to call me... all BS. I don't think they even have a local tech; they probably quit this crappy company. I had to hire my own contractor as we are leaving soon on vacation! STAY AWAY FROM THESE UNSCRUPULOUS PEOPLE!

We have had Safe Home Security since we built our home in 2012. To begin with it was ok and then the premium kept going up. I called to cancel and the guy kept giving me offers. I agreed to pay a much lower premium and keep the service. Now again, the premium kept going up until I have tried to cancel again and again. They are telling me that I am still under a contract (7 years worth??) and I can’t cancel. You can’t buy out of this so-called contract and they have turned it over to collections. I have a perfect credit record and now this bunch of scammers are destroying what we have worked hard to build. Do not deal with Safe Home Security.

I received a knock on my door one afternoon, a sales guy selling a security system. I agreed to use Safe Home Security. It has been nothing but a nightmare. Less than a week after installation, the system started to send error messages and sounding off alarms throughout the house. I called for service to fix this problem. Unlike the speed and readiness for a technician to come out for installation, to get a service technician out to repair a problem is impossible. I cannot count the amount of time that I have been on the phone with customer service and all the energy that has been spent. It has been nothing but a tragic mistake to have agreed to do business with this company.

We have been with Safe Home Security for 5 years. I received our annual premium & wanted to cancel the monitoring services before the renewal date. I called every day for a week & 1/2 & spoke with someone different. Getting different information from every person saying a manager would call me back that day. Never did I get a return call. I was told to email a letter of cancellation & they would cancel services immediately. After speaking with 4 different people after emailing the cancellation they said I’m with them for another full year because they didn’t receive the cancellation letter 60 days prior to the renewal date. They told me if the premium for the year wasn’t paid in full they would turn it into collections.

Then they said you have to have the sign in yard for 5 years. We felt uneasy and cancelled it on Saturday. He came back with 36.99. A month. I texted Sun. Told him no. Sent cancellation paperwork. Said would take care of it. Next thing I know my check got ran through. Now waiting for tech to pick it up. If not it’s not cancelled. Do not do business with these people crooks.

We canceled our account and the rep was argumentative and it took way too long for him to give the us the Email address to send the cancelation notice... Finally we got it and sent the cancellation. While on the phone I asked where they wanted the equipment sent back to... The rep said throw it away. So I did. Now they are sending me invoices with late fees and, get this, warranty on equipment that is in the landfill. This stupid woman keeps calling and leaving messages, to which I returned the call twice, and each time left her a message that as I am no longer a customer, I don't know what we could have to talk about. So she left a message that the calls will continue until our account is resolved.

This company came to my house to install a security system. I immediately asked what happens if I sell my house before I signed the ridiculously long 5 year contract. They assured me I just transfer the name on the contract. I moved a year later and they are charging the new homeowner and me. They insist they did not ever imply that you could get out of the contract or transfer it. Major scam. Please don't fall for it. Never sign a contract with this abusive company.

This system has not been monitored and was not used for over two years which we continued to pay for because neither they nor the bank would discontinue the payouts. We contacted them by phone and by email with no response. The contract had expired some years before. We changed banks and after we shut them off from our bank account they started sending invoices which continued to mount even though they had been made aware the service was not in use.

I signed up for service years ago, cancelled. I thought everything was fine; they stopped the auto-draft from my checking account, turned the service off... but they never stopped billing for a service I wasn't receiving. Talked to someone, they said they'd take care of it; didn't. Another rep called and tried to shake me down for more than the "outstanding" balance (hundreds more; about 100% more), then a call for 150% more, then I paid in full to get them to go away, then years later they sent it to collections, with a price tag 5x higher. Ironically, when I was threatened and shaken down by the collection agency I saw on their paperwork that Safe Home Security wasn't even paid as much as what I sent them; the payment that they refused from me. Years of hassling and threats for pennies on the dollar. They are awful. I cannot urge you strongly enough to stay away from this company. Awful.

This company was referred through a business networking group that supposedly verifies that they are credible. Unfortunately, they are nothing but scammers. They presented a great deal to get us to switch out service to them, but never disclosed that they have massive early termination fees and will try to keep you in a contract even if you move. Months of calls to resolve the issue went unanswered, or in the rare event they did answer, they would say that they were working on a resolution. Lies.

I apparently am stuck with a 5 year contract with a company that SAYS THEY WILL SEND A TECHNICIAN to repair/replace medical button. I fell on March 17th (totally sober...I don’t consume alcohol). I pushed medical button because I could not get back up. I waited 5 minutes and pushed it a second time, waited and no response. I crawled to my chair and attempted for 3-4 minutes to get back upright but could not. I thought I dialed the company I purchased the service from but it was a local appliance repair service. Luckily the man said he’d help me, got the info and called the police for me. The police showed up in 5 minutes time and were able to help me up.

Scam artists, elderly abusers, and fraudulent business practices. Forging the signature of a terminally ill man on a 5 year contract and expecting, or rather demanding the fulfillment of said contract after being sent copies of death certificate and written notification by family members is absolutely criminal. Jail time should be served by all involved in this business.

Our house was being repaired in November 2017 and I ordered through one of their telemarketers calling my phone. The agreed monthly fee was $50 and they later increased it to 79.99 if I wanted cameras. I agreed to cameras. Safe Home Security Inc. sent their technicians at 8.30 pm to install the system. I told my husband that cameras were part of the package and the technician said he forgot to bring them but he will make a note and another technician will return the following week.

On Tuesday, February 4, 2019, I called Safe Home Security regarding a faulty front door camera. I spoke to customer representative Jocelyne ** who stated that my camera was out of warranty that I needed to pay $15.00 to get extended warranty to have the camera fixed or replaced. A month later, I checked my bank statement and saw that my safe home monitoring service went from $65.99 to $80.99 a month. When I called the company asking why they was an increase to my monitoring service, the representative stated that when I signed up for extended warranty that Jocelyne ** failed to mentioned in the phone conversation that my monthly payment was going up to $80.99 and that my contract was also going to be extended for additional 5 more years.

The guy NATE shoved his way into my house. I had been sick and in my PJs. Starts talking and I couldn't get a word in. I hate this system. Cannot hear the doorbell in the house. They sent a thing to plug into the wall which did not fix the problem. Can't get any serviceman out. I had told NATE I was paying $32.99 for a month with Protection I. Says, "No problem, we can match that." NATE said not to tell anyone the amount. My bank shows a charge of $44.99!!! I can't afford that extra $12. I have a very limited income. I'm retired with nothing but Social Security. Nothing but lies! When I called & tried to cancel the guy said, "You can't, it's been past 3 days!!" Nate said nothing about 3 days. Told him I would talk to my bank & stop the charge from going through & he says they will send the account to collections. I am so upset I could cry. My a/c is **. Address is **. HELP ME please!

Stay away from this company because all they want to do is sell you a security system and that's it. I one of their systems and tried to use it with my former alarm services. SHS would not release the installer codes because they claim proprietary equipment. I stated this was in the house for almost 19 years and was sold to me in the real estate contract as an inclusion. They claimed no and their sales person Stephanie said, "It's $39.95 per month for 3 years, either take it or leave it!" Don't even try talking to them after that because they don't care. GO ELSEWHERE!

Reading the other reviews makes me realize it’s not just me! I’m on my third week of trying to get a service tech out to the house for a non-functioning monitor panel. Between the appointments that were not really “hard dates” and the no-call/no-show of the service tech when I’ve had an appointment, I don’t know which is more frustrating. This is literally the worst customer service I’ve ever experienced. (And I’m a Comcast customer, so I know from bad customer service.)

My Dad signed up SHS Home Security. Well he broke his leg and was diagnosed with Dementia. He has been living in Convalescent Care since March 2018. I've called several times and and tried to cancel service because my Dad no longer has the home so therefore doesn't use their service. His bill is up to $800.00. There is no way a man of Seventy-eight and living on Social Security can afford to pay this. In my opinion it's another way to scam people out of money. I am aware that he signed up with them but there are life issues that needs to be taken into account. Do not go with this company.

I started SAFE in AUG of 2018 and it was the worst mistake I ever made. It was suppose to be a transfer of service and it ended up being hell. They set it up with my grandmother who is 75 years old and gave her a whole bunch of extra stuff that was not needed. They told me my bill would be 39.99 and it never was. It was always more and even when I called to ask about it I was always told different things. I spoke with over 8 people to get issues resolved and ended up having to pay because of their mistake. I spoke with many supervisors and employees who told me they would take care of it and it ended up someone else every time.

Incredible incompetence! From day one I've had nothing but issues, without resolutions from SHS. They locked me into a 3 year contract then became worthless almost immediately. The odds of having so many employees that can't help, won't help, agree to help then don't, don't follow through, leave the company, avoid responsibility, are sadly unintelligent, is so small and yet SHS has managed a 99% rate. From top to bottom the lack of work ethic and customer service orientation is astounding. Wish I could post with Zero stars!

I have been trying to get someone to fix my alarm for 3 weeks now. Finally was told someone would be out today on 1/16/19. No one showed up so I called and they said, “Well we don't have a technician for that area but we should by the end of the week.” Needless to say I am not happy about it at all. So if it does not get fixed we will be switching companies.

I was scammed by Safe Home Security also. This salesperson came to my house trying to sell us a security system. His name was Anthony **. This happened in July, 2017. I made it clear that I was not interested. A couple of months later, I am receiving bills from that company. They sent me a copy of the contract. It was signed but that was not my signature. Someone forged my name on the contract. I tried calling them letting know that I did not sign that contract. They would not close it. Every 3 months I am receiving bills that are multiplying quickly. Every bill I receive, there are multiple charges like finance charges, late fees, etc. The balance is going into hundreds of dollars. Also, this is ruining my credit. I am not going to pay for something that I did not purchase. Can someone please stop these people?

This company is a SCAM. Sales person said we were signing for our 1 month coverage that we could cancel at anytime. Found out first of all that they had our email wrong and when told about it didn't get it right for 4 days. Also no door chime no smoke detector and 1 cap to a door connection is missing along with the fact the glass brake device is in our dining room not bedroom. When we notified company said they would get someone out here and if my husband is handy he can move the glass brake device himself.

Over a month ago, I had to call Safe Home Security (SHS, phone 800-833-3211) asking to replace a broken wireless key remote for the home security system. A representative got my order and I received a new remote in 5 days. After that, according to SHS representative instruction, I called the company to make an appointment with a technician. The appointment was scheduled in 2.5 weeks! When I asked why I should wait for such a long time, the representative said there is some problem with a technician in my area.

This Co is awful. On 12/10/18 I call to let them know I need my alarm removed from a home I’m selling. A date was set up for 12/11/18 from 1-5pm. No Call. No show. The customer rep called me at 7pm (Omar) to make sure the tech came and he didn’t even know that the tech was a no show. Rep check and said Tech had to leave early due to sick. So I made another appointment for 12/17/18. No call. No show. I spoke with a manager that said tech had a emergency alarm job in Ohio and all PA jobs had to be push back. At this point I’m done with the Co so I call to cancel my minoring service and this Rep name John would not give me the address to where I needed to send a written letter requesting service Discontinued/Do not Renew. This man refused to connect me to a Supr/Manager. This man John Refused to transfer me to someone who could give me an address.

We recently cancelled our service with Safe Home Security and were told that our contract was in place for another year. We never signed a contract with them. They said it automatically renews at the end of the contract if you do not provide a letter stating you wish to cancel it. Letter must get to them 60 days prior to the contract end date. The customer service rep we spoke to so much has said he worked there for 8 years and never saw anyone get out of their contract before the end date.

Last January a man offered me a security system for $39.95 a month. For the first 3 months it only allowed me to set it while I was home. It always showed yellow as default if I wanted to set it when I left. After contacting the main office in Connecticut, I was told I had a five-year contract. A technician was finally sent in August and discovered that 2 of the sensors were never working correctly. I sent a form to our MN State Attorney General's Office. They received a letter from the company making promises, which were never kept. It is now November, I have just sent a second letter to the Attorney General's Office letting them know. I have also inquired as to what can be done to stop this company.

Safe Home Security will FALSELY report your original date of delinquency on your account by posting erroneous and false payment dates that you never made for no reason other than to ILLEGALLY re-age the account to hurt your credit after you close the account. They are reporting that I've never missed a payment since 2016 when in fact there has NEVER been a payment sent to them since installing their substandard equipment with a program that was never agreed upon in 2016. They (without proof) show ALL payments have been made but when you call these nitwits they cannot show a record of ANY payments at all.

The only reason they are getting 1 star is because there are no zeros. This place is the worse security system I have ever had. On December 2nd 2014 a technician came to my house and installed a security system. What I got was sensors to the front, back and garage door. So when I open the door it goes beep beep and says which door is open. The technician FRANKLIN told me it was a 2 year contract. Showed me a separate paper where he wrote 2 years and gave me to sign. When I called the office they told me its a 5 year contract. BEWARE OF THESE DECEITFUL TACTICS..

We have had their security system for over a year only to get us through the set up stages for Ring.com (10.00 monthly charge for 24/7 monitoring). We were going to wait a bit longer but then our story starts. Our panel fried due to power going out. In order to get panel fixed we would have to pay a tech around 90.00 plus an hourly charge. We declined since the app on our phone still was working and we were able to set and disarm through that.

I called to cancel. Was told I was still under contract until August of 2018. I waited till August 2018 to finish the contract terms. Was then told I had to cancel in October! Spoke to a different rep. Was told I had to submit a 30 day written cancellation request. I did so in September. I was told my service would end Oct. 27th. Called to confirm cancellation status on Oct. 30th. Was told I had to submit a second written cancellation letter for 60 day notice and now my service would end Nov. 27th!

This company is the biggest bunch of tell you one thing and never follow through. Upper level management won’t call back. Make promises and not follow through. Horrible horrible service. Never do business with them if you are smart.

After 3 year contract I sent 2 cancelation letters and they are still drafting my bank account. Called 3 times and they tell me they haven't received any letters. I find it hard to believe 2 letters got lost or misplaced. Bad business practice. Will not use in the future.

I called customer service to cancel my contract and they informed me that my contract was reinstated for another 5 years. They explained to me that I signed a form via email. Which I explained that I did not have that email at the time. I also explained that my daughter worked for them and had my info. They said that there is nothing they can do and that I still have 2 more years that I’m paying for nothing due to we do not use because I would have the police here every other day because my boys and their friends are consistently in out of the house.

The rep came to my home for demonstration and promptly gave all reason for their system. This included the facts as follows: the system could be cancelled at any time without penalty, I was very specific in asking this question; discounts from sponsors would offset the cost which is a lie, none of the vendors in the brochure have standard discount code for this product or service so it is a fight every month (my sponsors were ATT, AARP, Spectrum and insurance and the only one of them that was somewhat valid was house insurance that only because of documentation for police); there was no mention of a five year contract but when I called to cancel because of so many issues they said it could not be cancelled or I could pay 3000.00 to get out of it.

Worst customer service I have experienced in my lifetime by far! Called to cancel told me that there is no problem. I could do that if I wanted. Told me all I had to do was do it in writing with an email so I did. Got a letter in the mail that said I signed a five contract lol. I knew that was a lie. I would never in my life sign a five year deal with anyone. So I had to call about five times before they finally emailed me a copy. First one they sent was an old contract which was not even close to my signature. So I called and said this is not a current contract so they sent another one lol with a completely different signature also not even close to my signature. I have had and always used the same signature since high school! Bunch of scam artists. Had to tell bank to stop autopay.

My contract with SafeGuard/Safe Home Security was due to end 5/18/2018 and as instructed by Evelyn **, I emailed my intent to terminate services 60 days prior, on 3/19/2018. I received a letter in the mail from SafeGuard/Safe Home Security dated 3/21/2018 regarding cancellation of my services. Starting June 1, 2018, I have received invoices with a balance due and on the invoices is the name with whom I spoke with regarding invoice and cancellation and I was told that it would be taken care of. The August invoice I got transferred to 2 different people to try to get the situation resolved.

Pretty much the same problem everyone else is having. I sent in writing a cancellation request within the specified time frame of 60 days. I received a letter explaining that I needed to call the office to continue the cancellation process. During our conversation it was confirmed that my alarm service would be canceled in August 2018 and that would be the last payment. I was set up for automatic payments. They charged my account in September.

I was a happy customer for 5 years. We decided to cancel as someone is always home so there is no need for our alarm. Our contract was complete in August. I called in July to obtain how to go about canceling service. I sent my email 7/31/18. Received a request for more information 8/3/18. Sent email right back with what they needed. Received a letter 8/10/18 letting me know if I didn't cancel they would put me in another contract. I called in - they let me know that they felt my email was 2 days late and therefore renewed my account for another year. I explained no one told me in my call that it needed to be in by a certain date. They said they would review the call and contact me back.

If you are shopping for security DO NOT CHOOSE THIS COMPANY. The system is so sensitive that if anything hits the floor too hard then the alarm sounds and the police are dispatched. They will not do anything about it and now I get fined when the alarm sounds for no reason. Zero Help. Zero Customer service.

This company has very shady practices and I would never recommend them to anyone. I have had a home alarm system with them for several years and due to our financial situation I called to cancel and was told we were locked into our contract for 4 more years. I never signed a contract but they are saying it automatically renews if I do not cancel 60 days prior to the old one expiring. This is so shady. I have never been under a contract that was valid without my signature.

DO NOT USE THIS COMPANY. They send a repair guy out every few years to update your equipment. When the guy leaves he asks you sign the invoice, just like you do with any home repair tech. I thought I was signing a receipt confirming the work, but I was actually signing another three-year contract which was NOT explained to me. When I tried to cancel my service they wouldn't allow me because I "signed another three-year contract." I've talked to managers, supervisors, etc. They all have the same story and will not cancel my contract until the end of the three years. Even when I moved out of my condo they wouldn't allow me to cancel because I technically still own the property. This company is highly unethical and they have their customer service reps drinking the Kool-Aid as well. Biggest scam going, people. BEWARE.

Unfortunately my review is the same as most I am finding on here, the length of the contract continues to change. The customer service is the worst I have ever experienced. The hold time to reach them is worse than trying to call the IRS on April 15th. Several months ago there was an issue that resulted in one of the "retention" reps calling me daily. Extremely Rude, condescending and unprofessional. We get error codes on our system frequently, they offered to have a service person come out at no charge to check the system. It took 3 weeks for someone to call to set an appointment, then they were a no-show, no call. Can't get through on the phone to follow up. Complaining is a waste of energy and time. I am still trying to get our service cancelled after several years, do yourself a favor and stay away from this crooked company.

They call me today and, I mention to the lady that I don't want the service anymore after being with them over 7 years now and She just started talking to me like I am NO ONE to the point I had to GO OFF on her and then she mention that I have to give them 60 days for Cancel. So I ask can she email me that Cancel form and now it been hours and still NO EMAIL from them. Try to call them and NOW can't get a hold of anyone to pick up the phone now. Have to leave a voicemail and still NO ONE has CALL ME BACK YET.

Ok, I see I'm not the only one having problems with this company. I am so sick of Safehome! Stuck in a 5 year contract, which was suppose to have been 3 years and no one at the company cares that I'm not happy about this. I have been charged twice on my card for $203.82 on the same day in April, but no one at the company can see that. My card company is disputing them on that. They don't seem to be organized to know what you've paid or when, pymts get "lost" somehow. I'm being overcharged. My bill is suppose to be $41.99 a month, as of now I pay every 3 months, but it's coming up at $203.82 with a $10.00 late fee and a $2.86 finance charge with a $190.96 "previous balance' added with that = 203.82 instead of $125.97 but no one knows why that's happening... hmm??? WHERE is the LAWSUIT against these people? I need to be in that!

This is the most waste of time and money. I got locked into what was supposed to be 24 months ended up 42 months. My price went up. They added a warranty amount to my bill that was not in contract. I have been trying to get help with the accounts receivable & the so called account manager will not call me back. All the while I am getting late fees & additional charges!!! IT'S A SCAM.

This is the most waste of time and money. My system has not worked for a long time and they will not let me out of my contract. Just plain and simple take it out. They keep wanting to send people out that can't fix it. The service people tell them that and they make me wait longer to take another payment out. So far the customer service says what they can do which is nothing. The last guy tried to give me a lecture. No his money or time wasted. The system goes off in the AM all the time reboots twice a day. Will not arm to keep me safe. And yes they got me on price. I was paying 30.00. Now they have me at 49.99 Bad people!!!

Safe Home Security is the worse company I have ever had the displeasure of dealing with. I needed service in one of our locations, I called 11 times, spoke to 4 different people who always promised to call you back the next day - NEVER Received one phone call. Just choose another company - this will save you money and aggravation.

This is the worst security company. They are way overpriced and will not let you transfer service when you are moving. They were not upfront about their terms (payment amount or length of term) until they were installing the system. I will never do business with this company and highly encourage that no one else do business with them either. I would not even give this company 1 star.

I was a customer with this company for over 10 years and recently terminated when I realized how sloppy and inferior service they were providing. When I tried to terminate their service, they showed their true colors - lies, deception and coercion. There are many better and cheaper home security systems options. Avoid this company!

If anyone would like to join me in a lawsuit please let me know. My parents were approached by a man who was selling this product to my elderly father. My father passed and so my mother called to cancel services. We find out that we either commit to 5 years or pay 90% of the contract which would be about $1K. They told us either we pay or my father's beneficiary would go to collection.

ZERO STARS. Their staff and customer service = worst ever. They only call because I cancelled the credit card that was auto-paying for their monthly service & that got their attention. Otherwise I would try to reach them and it would take months for someone to reach back to me. I have been sending letters to the top person in charge and they are still screwing me around. I cancelled my home security & moved it to my office. I found out they cancelled my office & kept it at my home!!! This is still taking forever for someone to get resolve the issue. STAY FAR AWAY! The mother company is Security One, and they sold my contract to this company which is a fraud scheme. Avoid both at all cost.

We were approached two years ago by two men who represented themselves as our existing company and were there to update our equipment. They then had us sign some paperwork and they also wrote a letter for us to sign for our existing company to cancel. We tried to cancel because of misrepresentation but we were told we couldn’t. We had a fire and the security system never went off. Come to find out they never installed a detector. They finally after many phone calls put up a smoke alarm.

My mother had this service fail twice. Pendant pressed, no response. She called them and was told "we don't have service over the holiday" (Christmas). Another time, she pressed the pendant and there was no response. After deciding to change companies, they continued to charge her monthly saying she had signed a contract. She is 94. She is unable to understand signing a contract. Communication with them is non-existent - poor follow-up. Beware! Sign with a larger, well-known and respected company.

OMG! Try and leave this company and they keep changing your end-date on your contract. We were given a date and when we were not happy and wanted a different company, they said we had 3 months left on our contract. No, we did not. It was past but we waited three months, like idiots. When we called again to cancel, they said no, we have 3 months left. What?!! So I said that we are canceling and that is that. Then we remove equipment, and a new company (we owned the equipment) but they continued to harass with calls and letters. We blocked their calls but they still mail us. I am not even sure if it's on our credit report but they are awful.

I fell for it yes free for 6 months with a 5 year contract! My new home was built and moved in 12/15/2014. By end of December I got the alarm installed. Just 3 months ago (12/19/18) I called to add the doorbell camera which would only cost me additional $10 a month on top of my monthly monitoring fee. I was told by the sales rep name Oliver that he would waive the installation fee. Well on 3/19/18 I checked my bank account there was $390.53 deduction from their company. I was so furious I called and find out why they took out a large amount when my monthly service is only $69.53! The rep told me that it was for the doorbell camera which I was not informed by the sales rep Oliver when I called on 12/18/17! Why three months later they took that $390.53 out of my bank account. When I finally got in touch with Oliver on 3/22/18 he stated it was a billing error and he apologized and said I will get my money credited back to my account in two days.

Don't ever have anything to do with this company, they lowered my credit score by making inquiries and it lowers my score and I never gave them permission to check my credit score. I filed a complaint with the CFCB.

These people installed faulty equipment in my home which resulted in false violation tickets from the city. I had to pay $600 towards this and the company told me that they would credit back 2 months of my payments but they never did and I kept asking them for about 1 year. I have email correspondence from 5 different reps at Safe Home Security and neither one of them ever responded to my request. Now I can't even cancel my contract because they will make me pay for 90% of the contract term. I am stuck with this dishonest company and can't get out of it! I will never in my life refer anyone to Safe Home Security or choose them as my servicer. There is a reason why they force people to sign a 3-year term because they know that they will not have any repeat business from anyone so they have to make the most out of it. Pay a little higher in monthly payments to other companies but do not settle for Safe Home Security!!!

Saturday morning 3/10/18 Security panel dead totally black. I called customer service because I have an emergency. My house is not protected. My home is not being monitored and I am paying for my home protection. They told me a technician would be out on 3/20/2018. I have called everyday and no one has responded and my home is still unprotected. My response to them if anything happen, by my home not protected, Safe Home Security will be liable. Something need to be done. I am paying monthly and not receiving service.

I signed up for what was explained to me as a 1 year contract. So let’s start with what should of been my "RED FLAG". Installers came to install this system. First of all... the unit actually PLUGS INTO A WALL OUTLET -- yes, you read that right... how advanced!! I questioned what would keep someone from just unplugging it when they broke in... After a little giggle from him, he said he could secure it with a screw... A SCREW? Let me tell you, I feel safer already! So they cut a hole in my wall about the size of a light switch panel. After doing this the morons figured out the unit could not be installed there! So what did they do to fix this??? Well they pulled out a little plastic plate, and covered it... ARE YOU SERIOUS? At this point I was so annoyed, I just wanted them out of my house! I called customer service to complain about this New hole in my wall, and my calls were never returned!

I moved from one state to another. This company would not let me cancel my service and said that the only way was to install another service for an additional 2 years in my new house and that then they would cancel my other service. I am still being billed by mail for both systems AND being charged on my credit card as well (after 5 months). I have called, written and emailed everyone that I can reach with no results. I get voicemail or told they will look into it but then no response. I cannot reach anyone with any ability to do anything about it. Next is my attorney. Fraud!!!

This company is absolutely horrible, taking advantage of the elderly by knocking on their doors and intimidating them into having Security Systems installed. Having them sign a 5 year contract. My parents cancelled and had the equipment removed within the 3 days and are still being charged for the 5 years of monitoring. Nobody should sign anything with this company. Please don't get ripped off!!!

I subscribed to Safe Home Security on August, 2017 when a young man knocked on my door. He had a list of addresses, and he knew my existing security contract had been completed. He said he worked for Quantum Energy, and he represented Safe Home Security. He asked me if my current service charged me when something malfunctioned. I answered "yes". He told me that SHS would replace any malfunctioning piece of equipment for free, and would even replace the batteries -- all for $39.99/mo. When I hesitated, he offered a "Ring" security camera for free. With those conditions, I signed up for their service. I told him I had a malfunctioning TouchPad upstairs, and he said his technician would follow shortly, and determine if it needed replacing. The tech guy showed up 30 minutes later, inspected my existing system, determined that the TouchPad needed replacing, and pulled it off the wall. He said he'd follow through with replacement.

Man came over to my house to sell me this crap. I fell for it! I was offered six months free and he stated and wrote down on paper. After the six month is over you can call to cancel with NO PENALTIES!!! First the alarm just sucks, keeps going off. Called a few times for someone to come and fix it and In six month no one has came or made an attempt to contact me!!! Called customer service and told them I was unhappy with the services that I was NOT getting first of all and they told me I could not cancel because I was on a five year contract that their employee who she stated is no longer with them and if he was he would be fired cause it's not the first time which I taught hilarious!!! But anywho he told me it was 2 year tops BUT that during my trail period it will not affect me but yet HERE WE ARE!!! I will be taking action against them. They falsely advertise and are extremely rude and arrogant pompous **.

The system is extremely faulty and customer service is extremely rude. Customer service won't send someone to fix my system and when I tell them to just cancel my service they got extremely rude and then hung up on me twice.