Safe Home Security, Inc. Reviews

This is the worst security system you’ll ever get. If you were contacted by this company run as fast as you can. They charge for service even if they don’t provide it. I signed up over 2 years ago, was locked into a 5 yr contract in that time I had service maybe 6 months of that. If you are having trouble getting out of a contract. Contact your state's consumer protection bureau that’s how I got out of my contract. Don’t use them, you will regret, I promise.

They took over my home security when Toll Brothers Home Security sold my account to them. For starters, I am pissed off Toll Brothers sold my account without my permission. I would have never gone with Toll Brothers Security if I knew they were going to sell my account to some ** company. Secondly, Safe Home Security handled my moving into a new home horribly. The least professional company I have ever dealt with.

Been with this company 5 years. I just moved and the new owners wanted a system. They failed to call them back for 3 weeks so they went with another company. When I moved they wanted me to sign a new contract. They told me if I do t want to sign, I can pay $2400 to get out of it or continue to pay with no service. Do not use this company, they will rip you off too.

This is the worst company ever!!!! I have been trying to get a hold of them for over a month. No one ever returns my call. They say they are going to call back but never does!!!! My alarm system goes off for no reason at all and if it is after 9pm there is no one there to help!!!! God forbid you really need the police. You would probably die before someone got you any help!!!! I have asked to speak to several managers and still no help!! If I could give zero stars that would still be giving them more than they deserve.

Safe Home Security provides low-quality service. First, my home security system was off. The company gave me all kinds of excuses for not coming to fix it. As a result, my home had no security protection for more than two months. Then one night, my alarm system was triggered accidentally. The company called for me to provide the dispatch passcode. I said I had never been provided one by the company. Then it called in the police for no reason. Then I got a $100 charge from the police. I told the company that this is not a fair charge. The representative called Michelle just denied any wrongdoing on the part of the company. Sad. This is not a trustworthy company.

I have a 5 year contract, but system has been broken for 5 months. They insist I pay, but cannot use it!!! They say they cannot find a repairman. They get paid. I don’t get service. I call but nothing changes. Terribly frustrated. Shouldn’t they have to hold up their end of the contract legally?

We were told they could move the security system to our new home when we moved. We have moved into our new home, and they are now telling us they have no one to install the system into our home. They are still billing us and we are not receiving their service. They are saying we are in a contract until 2025 and will have to pay thousands of dollars to get out of this contract. Even though we have no security system!! This company is a scam! Please beware!

They took over my account information from another company. However, my contract was finished, but they kept billing me. I called them to make sure that everything was cancelled. That didn't help. They reported me to Transunion, as if I was late on payments. I called them to fix it. They said that they would, but they didn't.

To even give this company 1 stars is an insult to stars. Two years ago, we had a salesman from Safe Home Security knock on our door and claim he could save us money on our existing security system. I specifically remember discussing our plan to move in the next couple years with the salesman and the fact that we didn’t want to be under contract for that reason. We wanted to maintain flexibility to cancel at any time because of our uncertain timeline. I was assured MULTIPLE times that would be the case and we’d have that flexibility to cancel on a month to month basis at our discretion. We still said no several times, but he was badgering to the point that we believed him and that’s the only reason we opted to move forward.

Add my voice to many across the country advising people NOT to use this company. They use predatory, high pressure sales tactics to target unsuspecting people, often seniors on a fixed income, into signing long term contracts. I was signed to a contract by a sales rep despite the fact that I was selling my home. The fault is mine for signing but the tactics used to convince me to do so were reprehensible. The result is I am stuck in a contract I don’t want and the equipment installed is going back to the company after three months of use. I cannot reach anyone to negotiate a lower payment, which I am willing to do. Clearly this is a business practice on their part. If anyone knocks on your door representing this company, say “No thank you” and slam the door as quickly as you can. These people are a nightmare.

I am writing this review to explain the complaint again in regard to my account with Safe Home Security INC, I signed up with SHS since July 2021 and traveled overseas for health reason and trusted in Safe Home Security to protect my house and to provide me the best service as I been promised. The equipments installed in my house is faulty equipments, The Alarm System is defective. The equipment has been provided from independent contractor, I have cameras and alarm pad in the house. All of it is faulty and bad quality, as well misrepresentation mad by your contractor unfairly lock me in long term contract, The Fees not what I been promised. Reached out multiple times to customer service to fix the issues. Didn’t get the right response, please note this is a breaching of trust As well.

A sleazy door to door sales guy pulled a fast one on us and locked us into a multi year service contract. They want 90% of the total 3 year amount to get out of it, and even if you sell your house they hunt you. They haven't provided me anything for over a year and they still want their monthly payment. They say it's like a contract to buy a car but there is no physical item involved the equipment was "free" and they refused to let me return it.

Horrible Company. I have been trying to cancel their service for over a month. I've called over 5 times and as requested I have sent in several email to cancel. I have yet to get a response and when I call in, they always say they understand and will have someone with some authority get back with me. Of course, they never do. They always have an excuse. In the meantime, they are charging my account each month. Don't sign with this company. They are very unprofessional.

Been tried to cancel my monitoring service with SHS for a few months. Sent cancellation letter. They said they got it and I could cancel. That I was month to month. The following month got charged again. They state they never received my cancellation and I was locked in for a year. It’s a scam from the sale to the service to the cancellation. Extremely Dissatisfied!

I've been trying to cancel the SHS alarm monitoring service for months but have been unsuccessful so far. SHS refuses to acknowledge my cancellation request and letter sent to their e-mail on their website. SHS has been saying that they have saved my letter to my file and someone will get in touch with me in 24 to 48 hrs. No one has contacted me. Does anybody have any recommendations on how how to successfully get out of SHS's scam? DO NOT SIGN ANY CONTRACTS WITH Safe Home Security, Inc. or SafeGuard America another of their aliases.

I've been trying to cancel the SHS alarm monitoring service for years but have been unsuccessful so far. I'd like to go to other companies for my security system and SHS refuses to acknowledge my cancellation request. SHS has been saying that I failed to send my cancellation letter on time and that the service is on auto-renew. SHS so far has not been able to show me any renewal contract as proof. Does anybody have any recommendations on how how to successfully get out of SHS's scam?

The keypad and touchpad do not work for several weeks. They said they would not send a repairman until I renew my contract for 3 years. My current contract is not up for eight more months. Why should I sign a new contract when my current equipment doesn't work? I said, "Okay. I will sign contract." The person on the phone said, "Okay. I will email you the contract right now." They emailed the contract. While the salesman was on the phone he began chanting, "Did you sign it yet? Did you sign it yet?," hoping I would not read the contract. I read the contract and it was a 3-year contract in spite of what he told me 5 minutes before that it was a one-year contract. Make sure their servicemen can fix your equipment when it breaks before you sign with them. I paid two service calls for people to work on my equipment. It still doesn't work.

Had a salesman come to door around 3 years ago and talked us into switching to them, mainly because they were cheaper. Didn't cost them anything since we already had all the equipment. Their customer service has been terrible. Have had problems and called with no results. Say they will send technician but never happens. I canceled their service but now they content I have a 5 year contract and have 2 more years to pay. They charge a ridiculous 90 % to get out of it. I have refused to pay anything and they just keep sending me bills. Have sent letters to Connecticut and NM Attorney General and BBB but can't get anyone to help. Suppose I will just refuse to pay for next 2 years and see what they do.

I submitted a written and verbal request to cancel my services within the time allotted after my original contract was up. They refused and signed me up for an additional year that I did not want. They hit my credit when I refused to pay as I had submitted a written request to cancel. Anytime I call to get an update on the status they say they will remove the credit hit if I sign up for more time with the company. Please make sure your installer is not selling to Safe Home. You will regret it.

We were satisfied with our ADT service when a salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman JONNY ** why this was happening and he said he'd look into it. Well, 18 months later they were still billing us! I called ADT and they said our service had never been canceled or bought out. I called Safe Home Security and they said we were still responsible for our 5-year contract which WE WERE ONLY SUPPOSED TO PAY 3.5 YEARS OF DUE TO THE DEAL THAT WE WERE PROMISED BY SALESMAN JONNY **!!

I was in a 36 month contract which ended March 21, 2022. Prior to this I've had nothing but issues, if it's not the service it's them trying to scam me into extending my services or getting more money.

Let this be a warning to anyone looking for a home security company, Safe Home Security is by far the worst alarm company in the business. From the very start they lie to you, provide awful customer service on top of their equipment being absolutely useless. If you want awful service and shoddy equipment Safe Home Security is the company for you.

We were satisfied with our ADT service when 2 salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman Adam why this was happening and he said he'd look into it. Well, 3 months later they were still billing us! I called ADT and they said our service had never been cancelled or bought out. I called Safe Home Security and they said we were still responsible for our 2-year contract which I refuse to pay because we were signed up under false pretenses. It's been a huge nightmare!!

They trap you. 36 months later, I want to cancel my service. I spoke to a rep and told her my intentions, she said just give 60 day notice. My sales rep never told me it auto renews yearly and since I didn't give the 60 day notice 60 days prior to the date December 13th, I now can't cancel my plan FOR AN ENTIRE YEAR. They trap you and are Literally the worst company I have ever spoken to.

Worst security company. Equipment stopped working less than 6 months after they installed it and locked us into a 5 year contract. I have set 7 appointments. Only one has had someone show up. He disconnected and reconnected the alarm and told me it was faulty and I needed to pay hundreds of dollars to replace a part in it. I said that should be under warranty and I expected the company to fix it.... He said to work it out with them and left. No matter how many times I leave messages for managers or set appointments to get it fixed, nobody calls me back and nobody shows up to the appointments. They won't even credit me for the 28 MONTHS I haven't had working service. They take $50 a month from my account and refuse to fix it. I am locked until 2024! DO NOT sign anything with this company!!!

Nothing but a bunch of security wannabes. No shows on appointments. Shoddy work when they do show up. Takes them weeks and numerous calls to even get one return call. Stay away from these crooks! Don’t put the security of your company or your family in the hands of these idiots!

I have been a customer of Safe Home Security for over 25 years. This past year they have gone down the tubes! Their so called, "specialists" lack knowledge, lie and are deceitful. No one cares about the customer. Long story short: A technician came to fix my system on Sept 3, 2021. After he left, my system never worked again. The alarm would go off randomly, police were dispatched etc. Called SHS for assistance. They told me that my account was in "collections" and could not help me. Mind you, my account was paid in FULL in June, 2021. They acknowledged that I was wrongfully put into collections. I had no choice but to unplug the entire system.

My elderly husband (with dementia) was sold a package by someone that just came to the door. (I consider this predatory behavior.) I was never consulted, even though I pay the bills, in fact I didn't find out until after it was installed that my husband agreed to it. This was installed (and installed poorly) without my permission or knowledge. Because I worked at the time I didn't have time to chase it down right away, and when I finally did, with a letter revoking permission for the company to withdraw funds was responded to with "we have every right to continue taking funds up until the end of the contract." I am pretty sure they collected an extra years’ worth, but can’t prove it because of spouse’s dementia.

I've been with this company for years with satisfactory service. Sometimes it's easier to stay with a C+ company than start over. I recently had one of my credit cards compromised and a new one was sent to me. I was on auto withdraw with Safe Home Security and the credit card that was compromised happened to be that one. I have many credit cards and was unaware that credit card was attached to the automatic payment. I never received a call from Safe Home Security nor did I get a letter to inform me my payment did not go through. I was on a month to month/no contract.

They sold my mom a system in 2018 knowing she already had one and talked her into signing a 66 month contract that she can’t get out of. So she pays $42.99 a month. In June my mom passed away so I spoked with this so called security company and they said that she had to honor the contract she signed even though she is no longer here, they claim she still owes on 32 months which comes to about $1200. Now, they sold a 86 year old woman a contract for 5.5 years, to me they are dishonest, first selling her a security system she didn’t need and then talking her into a 66 month contract. Don’t even consider this company and never sign a contract!

THIS COMPANY INSTALLS OLD/OUTDATED EQUPMENT.

Tech Jim broke my main panel on purpose and I am getting run around from the company. Everyone says they will call me back and they do not stole 700 dollars from me. Tech Jim was even rude with the company’s manager and she called him on it. Now I have to wait two weeks for another tech.

Get a real alarm company! When your alarm is malfunctioning and the police are there twice while you are on the phone with them, they should get the hint. Their solution to the problem was to send a technician in 2 days. Unacceptable.

The same as all the reviews about Safe Home Security, they trick you and lie about your contract through Docusign, to be with them for 5 years, and they have a contract which you can not get out of even if you are totally fed up with them, they put you in credit bureau, they affect your credit and they give you the worst service EVER!

DO NOT CONSIDER THIS COMPANY... I picked them because of their great price but that was the scam. Once they get you signed up and under contract they provide the worse service possible. While charging you each month while not maintaining your service. Then when you request to be released due to their poor service practices they tell you there is a contract and you have to pay the full amount, this is the scam and fraudulent practice. On top of COVID world issue which there being a national and state mandate for service companies to release customers for burden issues they do not comply with this.

We signed up with them 5 years ago with a 5 year contract. After the first year, never heard a thing from them. No checks to see if we were ok or needed any upgrades, NOTHING! We moved 2.5 years ago and they never gave us a call about our equipment being uninstalled or to see if everything was OK. In March when the contract was up, they called us. 2 days after the contract was completed and told me I would have to pay for another year. Now I am getting calls because I stopped my auto draft in April so they could not keep getting money. They keep telling me the account cannot be closed until it is paid for in full. I wish I had never signed with this company and kick myself every day because we got caught in their trap.

I signed up with this company. Start having issues with smoke detector no supervision tamper low battery. That was two months ago. Still not working. They cancel appts, don't show up for appts and when they do change battery and try to charge 64.99 for a battery in which I have my own. BUYER BEWARE. GO WITH ANYONE ELSE BESIDES THIS COMPANY.

In 2016 signed contract with Linear Security. In 2017 advised SHS takeover in attempts to cancel contract. I had written to corporate in any attempt due to critical medical emergency in need to cancel. No Luck. As of today I am still attempting to straighten this out. Not only with my credit in jeopardy but four years later still paying for a service that was disconnected four years ago!

This is the worst company ever. They set up my parent service in July. Since that time they have repeatedly gave us the run around about the camera. The first camera they sent didn't work and they said it was our door bell. Had a new bell installed and they said they would have a tech out to setup the camera, he never showed. I called them again, they stated they would mail out the camera, two weeks later I called back to be told it had not been ordered. Two weeks after this, I called again to be told the same thing.

This company is a nightmare. Years ago I tried canceling them only mom's behalf, and instead they talked me into a longer contract in exchange for two new keypads at different entrances. Fine. But then they canceled two appointments to install it. When they finally showed up, they only brought a battery and not the two keypads. They said it wasn't in the order, so they'd have to come back. The person in charge of scheduling all this was "Deja". Long story, they never added the keypads and they missed so many appts that I stopped caring.

The system is effective and easy to use. There are so many home security systems on the market. It took time and research and I am happy with my choice. I would tell anyone to research the products they're considering.

What a terrible experience. Told them in the beginning I was moving when I retired in a couple of years, sales guy, "Oh that won’t be a problem." Canceled this service which I never used back in November of 2020 and sent the paperwork needed yet they continue to charge me and harass me. They said they didn’t receive anything from me. Hum lost in cyber space imagine that. Never told me my contract was for 60 months when I thought it was for 36. They are now telling me it was a 60 month contract and that the buy out is 90 percent of the remaining contract and that they will continue to take money from my account with no services rendered for almost another 3 years. Be very careful. Per the equipment I was supposed to have 3 exterior cameras that were hard wired (which they didn’t have in stock) so they gave me 3 ring battery operated cameras and told me the batteries last 6 months which was a lie.

On April 5, 2018 I signed a 3 year contract with Safe Home Security for $69.99 per month. During this time I had very little problems with the security equipment itself however the customer service and technical assistance were atrocious. On July 29, 2020 I was contacted by an agent of the company and informed that there would be a 3 dollar increase to my monthly bill. The agent explained that this increase was due to upgrading the home security systems to 5G. I was sent a link to the DocuSign website where I signed a letter authorizing the monthly increase and upgrade to my system. On Jan 6, 2021 I contacted Safe Home Security to discuss canceling my service at the end of the agreed upon contract.

When we first approached Safe Home Security we wanted cameras to record with motion. They have not done so. My husband's truck was broken into and we had to pay out of pocket for the repairs since the cameras didn't record. We have made numerous phone calls and talked with a different rep each time and got a different response each time. When the tech installed the one camera on our garage, he drilled holes where he thought that it should go and had to move over so there are holes in brand new siding and into the garage. The customer service is non-existent. My husband had a tech contact him with an appointment for 9 to 12 one day. When no one showed by 11 he called customer care. They told him no one was scheduled to come out. The day before Thanksgiving we had a tech show up at our home without prior notice. If you're considering this company, don't!

The alarm worked well for awhile, then I started getting “zone malfunction “ errors. I put up with it for a while. The repairman came here on Wednesday, Thursday it started again. When I called service, I was told the repairman didn’t work my area on Monday or Tuesday. Due to other appointments I had to wait till Friday. I made it clear that I was a dissatisfied customer. On Thursday I was called by the serviceman that he couldn’t make it on Friday and I would have to reschedule for next week. I let him know I was an unhappy customer, and hung up. I would not recommend this company to anyone. I know I will not renew my contract.

I have had Safe Home Security (SHS) for approximately 18 months. I have 18 months left on my contract and I cannot wait until I can get rid of this company. The first 15 months were fine. Never had to call them and deal with their customer service so I didn’t notice the problem with them. In July of this year we began planning for a move.

This company should not be in business!! Bunch of liars. Unprofessional, rude people! My smoke alarm been going on for 2 weeks. Called several times. Could not help me over the phone. First they scheduled me in one week which is crazy given the sound of the smoke alarm, I couldn't sleep. My poor mom just had hip surgery and had to listen to that sound! When the time came for the appointment they called me that the technician car broke down and I have to wait for another week for them to come out!

I want to give Negative grade! Don't do any business with this company, and don't come close to them. Starting Feb 2020 our alarm system was getting insane. Charging itself when we were at home, start alarming for no reason (even when it wasn't on) and so on. We called the company to get it fixed - it took a month, they send someone who said they cannot fix it and they will send replacement. After another month of false alarms we called again and again the same guy came with the same answer! At that point, he disconnect my alarm system completely.

The Service was OK in 2015 - at my home - so added my daughter's where they tried to piggyback onto the ADT system which never worked and they were full of excuses to do with a window that was not making the connection. I had a 3 yr. contract for my daughter's home (where she no longer lives) and now they are saying I owe for a 4th yr. because I did not notify them the month prior to the contract being due and they continued to take the money from my checking account which I stopped as soon as I realized what they were doing. This is definitely NOT the company in which anyone wants involvement - by the way we have not used their service in either house for the past 2 yrs. - They are still billing me.

The first months it worked well and I had no problems with it. After the first months, I called a few times and the operator was helpful. When I called today, the customer service representative immediately became rude when I asked her to look into my account. She said her "system" was down and transferred me without my permission to a "recorded" message asking me to leave my name.

I had a security system (first time) installed by American Homesecures, Dallas, TX ** back in October 10, 2019. Everything's been fine until I understand Safe Home Security, Middletown, CT ** acquired American Homesecures. It's been a mess since the acquisition. I made my payment in June 2020 (for the month of July) to American Homesecures c/o Cornerstone Billing, Orland Park, IL **. After that I find out about the acquisition. The e-check was processed, Cornerstone said American Homesecures had it, American Homesecures said they needed the bank confirmation number (which I gave them) and they said they would send it to Safe Home Security. As of July 9, 2020 Safe Home Security said they haven't received it. Moreover they said I owe 2 months payment (or something). What? A real mess. In short I want to find another Security company but I did have an agreement with American Homesecures.

This company should lose their license and the owner belongs in jail. Attorney General Maura ** is suing residential security provider Safe Home Security in Middletown, Connecticut and chief executive David **. Her complaint accuses the company of automatically renewing contracts even when customers tried to cancel, charging for services that were never provided, charged unlawful late fees and interest and harassing consumers. Safe Home Security created the fake contract over the phone with my husband for five years. The representative Justin ** emailed the contract for reviewing, I never signed it. Dominque ** on the phone stated that I faked my husband's signature and he needs to file a police report against me! From the beginning, they pretended to be a different company, we had our alarm with (SecurityOne).

I own a rental property. My renter called me and asked if she can get an alarm system in the house that she is renting from me. I stated she could and I spoke to the salesman over the phone and he stated he needed me to come sign to give permission to put the alarm system in the house. I went over to the house and he had me sign an IPAD stating that I give permission to put the alarm in the home. It was a DocuSign so I never saw any contract on anything on the IPAD. Now I am trying to refinance my house and come to find out that this company put my name on a 3 year contract for this alarm system along with 2 other houses that I don't own that my renter is affiliated with and because the renter has been late paying the bill, there are now 2 lates on my credit report. This company is saying I signed the contract when both me and the renter heard the salesman say I was just signing to give permission.

Had this company for 13 years up to November of 2019 when my system had multiple false alarms. I was told no technicians in my area except on Fridays and they were booked several weeks out. I booked the first available Friday appointment and no one came. I called the office and was told that I was not scheduled. I reached again 2 weeks out and once again, no call no show and told that I was not on the schedule. I cancelled my contract, sent back my system as instructed and now the company is still charging me monthly fees for a SERVICE I NO LONGER HAVE. Now today 5/5/2020. I call and they stated that they have no record of my cancellation and I have a signed contract that they refuse to send a copy to me. Don’t do business with this company.

This company is very unprofessional. I had an agent who harassed and threatened me with phone calls, texts and emails because I decided to cancel within my 3 day rights. I've had to call several times because this company continues to send me bills after being told each time that the account was closed. At this point I must contact the Better Business Bureau and file a complaint. This is the WORST company I've EVER dealt with. The worst decision I've ever made in my life!

I have been a customer of Safe Home Security for 5 years and 10 months ago the system needed maintenance. After 3 attempts to get a technician to our house we decided to cancel service. We were no longer under contract and they deactivated our control panel but continued to charge us monthly. In January we settled with safe home on a $500 bill for service we did not receive and they quietly continued to charge us and the representative that took our payment stated outright that our bill was a $0 balance. This was a lie and they are currently trying to squeeze another $200 out of us and have no interest in fixing the system unless we sign another 3 year contract. Do not do business with them, they will tell you what you want to hear until you decide to go to another provider.

A few days after we got this security system, our heat sensor went out. We have called twice now and they still haven't come to give us a new one. They need to give us a refund for the time we've been without it.

From the first day I signed up with this company I didn't know but was getting scammed into a 66 month contract. Had the service for 16 months and bought out of the contract today. After multiple times being double and sometimes triple charged per month when they would just decide to pull money from my account on file! I recently sold the home with the system in it and called to get it removed so I could take it with me, was told I would be contacted and never was by my closing date. I then had no choice but to buy out my contract for over $1,000. THIS COMPANY IS WORSE THAN THE CROOKS YOU ARE TRYING TO KEEP OUT OF YOUR HOME WITH A SECURITY SYSTEM!

My friend, who is 95 years old was scammed by this company. They signed her up for a 66 month contract. She was already under contract with someone else, but they did not bother to explain that she may have to pay them too. The print was so small that I had to get my glasses and a magnifying glass to read it. On 1/31/2020 She fell and lay on the floor for over 7.5 hours with her arm broke in 2 places. I discovered her there calling out for help and called an ambulance. She repeatedly pushed the button, but nothing happen. She is now in a nursing home. She is lucky she did not lay there and die, while pushing the button the button that did not work. When my husband arrived on the scene he immediately called for service on the equipment.

My husband signed a tiny print contract based on what the rep said with this company when they purchased the company we were using. We went along with no issues until we sold our house to move. Suddenly, we are reminded of a 66 month contract that would have to be bought out or brought with us. To make a long story short, we ended up allowing them in our new home to “install” their system. They used all of the existing equipment in the house, nothing new. Honestly, we were just hoping to get through until 2021 to get out the contract.

To keep this short don't ever sign up for a security system! Our first contract was getting close to explain expire and we were planning on moving, a guy came and Said they had taken over and that we could have our new home in another state set up with the system, and they works have someone come and remove our old system so we signed a new contract for five years!! No one came to take it out but the rep. Said we could and to take it with us so we did. Kept waiting for installation and finally set up an appointment, the installer called and said he was at our door, well he was at our old address in Idaho!

This has been the worst experience I've ever had from a company. They bought out another company and either want us to pay $2k+ to get out of the contract, or $3k+ to get all new cameras so that we can see the video feed from a phone app. The company before them were astute in their services and they were easy to deal with. This company has screwed us as much as possible and refuses to release us from their absolutely abhorrent services.

I will never do business here again. They sweet talked me here. Told me all these good things until I got here. It was hell. Now I am stuck here for 3 more years. I can go on and on but I am not. It will take a book to address all the wrongs about this company. Please don’t come here and from the looks of it I should have read reviews first!!!!

If allowed I would give no stars. I closed my alarm monitoring account on November 11, 2018 after selling my house. All of a sudden on January 16, 2020 my credit monitoring service advises me Safe Home has sent a negative report to TransUnion stating My account is 90 days past due. I check the credit report and sure enough after showing a $0 balance last posted in 9/2018 it shows $1 90 days past due in 12/2019 and 1/2020. Really??? $1???? Where did that come from??? No explanation or apology from Safe Home when I called them.

I was never told or warned there was a contract with my security system. I told them when they installed the system we would be cancelling after the first trial month due to financial issues. Never once did anyone tell me at any time that I would be contracted in until 2024 with no way to cancel. I was promised a ring installation system. I have yet to receive one. It's been two months. I have never heard from the company to install my ring. I called them and set an appointment. They never showed or called. So I still don't have my ring and I am paying for this equipment. I have called customer service and have been informed that I signed a contract stating I pay for this service until 2024. Even though I told my adviser we would be cancelling. HE NEVER SAID ANYTHING about there being a contract and told me I could still cancel.

Do not sign an agreement with this company. Once signed, they don't exist. Contacting a "human" at one of their 800 numbers is like passing an act of Congress. My system has been down since July, 2019. After 5 attempts to call, 3 emails, and numerous hours, I was finally able to speak with a company representative who pretended to "have my back". We scheduled a service call for December 19. Waiting home the entire day, no one showed, called, texted or emailed. I called on Dec 20th, and was told that the appointment was canceled. By whom or why she could not say. She promised a call back from the agent who made the appointment.

I'm a professional who writes this unfortunate review with full candor and it is my intent to warn any customers remotely thinking about this company. Customers want responsive customer service, honesty and professionalism when engaging a home security company. The expectation should be that you feel confident that your home, family and valuables are being protected and monitored in an expeditious fashion.

These guys are hustlers and their alarm is sucks..I had some issues in the front door. It keep bypassing. They send me three technicians and they didn’t figure it out. I kept Paying For no service..I don’t recommend.

Keep in mind I'm a reasonable, calm person but this company need to be taught a lesson. Just messing over people, how do we stop them? My contract expired after 3 years and I called and sent in letter to cancelled. They rolled over my contracted for another year and said, "After 10 calls if you don't pay you will be sent to collections." I have not have their system for more than 4 months. WHAT? HOW CAN THIS COMPANY BE IN BUSINESS? If you thinking about them please run as fast as you can. They are scammers. Take them to court! Keep letting people know they are not on the up and up. That why you see only one star. Should be zero. THIS COMPANY IS THE WORST. SHOULD BE CLOSED DOWN!

Shady billing practices from this company, in 2016 they took an unauthorized payment from my account and didn’t want to give it back, I stopped auto pay and requested quarterly billing and statements at that time, and used my banks stop payment to get my money back, fast foreword to present, my bill 2 quarters ago came in real short, I knew something was wrong so I paid full amount anyway, new statement new shows past balance due, call them to say I already paid this but they say I must pay anyway, obviously I’m not going to do that so I will update this with final results.

This company is the worst. I will be so glad when my contract is up. They are some liars. Don't let them lie to you. When it's time to renew your contract please read it. They lied and told me that my renewal would be from month to month and that I could cancel at any time after being with them for the first contract of 5 years. Come to find out that was a lie when I tried to cancel. I have had more problems with my alarm system than I can count and I always have to contact them. My concern is how is my home being protected if I always have to contact them with issues, they should know if the equipment is not working properly if they are truly monitoring my home. They really need to be shut down and Lawyers contacted about this mess.

Safe home security is the worst. They do not honor the agreement. We have agreed on 16 sensor on the house and they only install 7 sensors...they just auto renew your contract after it expires...and lie to you that you have another year to it end... Do not give them your business. It a headache.

I've had the security system and smart thermostat for 2 years of a 3 year contract. My latest problem is resulting in my thermostat which is powered by 4 AA batteries not working while it is in the 20s. Customer service said that it is probably due to a problem with some sort of sensor transmissions on the front and garage doors. Soonest they can get a technician out is 10 days! But they wanted to sell me a maintenance plan for 3 years for $10 more a month.

We retained Safe Home Security (in the guise of Alliance Security) to provide a security system - maybe not cutting edge, but definitely state of the art. We agreed to maintain a contract for two years. About 8 months into the contract, equipment began malfunctioning - for over 5 weeks the system was in a default mode. We were promised a technician in 48 hours. When that didn't happen we were promised a technician in 24 hours. That didn't happen either. We were promised a couple of more times to get a technician to repair our system but were never contacted by one. We found out that Safe Home Security frequently contracts their work to other security firms: guess where the loyalty was.

These people are the worst. Do not do business with them. I had used them for years until about two years ago I think they were bought out. Now they do not honor their service contract. You make appointments and they don't come. You speak to people about a problem and they give you a one about the technician will call, but no one does so. I doubt they are even efficient in monitoring the system since mine has been down for a month and no one has contacted me. As far as I am concerned, these people should be put out of business.

I have been trying to reach someone at this business for over 2 weeks about a problem with the system. No response to telephone prompts. Today 10/25/19 I received a bill for the yearly monitoring for services from 10/15/19 til 10/14/20. They sent a bill in August and it was paid in August. I have a copy of my cancelled check. My contract started 10/20/16. The alarm system started going off at 3 o'clock in the AM for about a week, we called the number on the contract for 2 days, finally reached Jessica who told us to only alarm the windows & doors not motion!! This is a horrible company and the only way they get business is to go door to door offering what seems to be a good deal until they hook you in! Please don't fall for the pitch! Yvonne ** Atlantic City, NJ

I've been with the this company for about two years, and a a tech repair guy has been out to my house more times than I can count. When the term of my account was up, and I went with another company, I was told that I renew for another five years. This company is a fraud and I had to go the the police station to report it. That someone from the company initial my name. Still waiting for the results, but I'm very happy to say that I'm now with Vivint. Watch out for this fraudulent company!

For the past 5 months my security system has been down and I have contacted this company dozens of times. A tech was finally sent to my home in August. He did not fix the problem. I was told that a new panel would be shipped. It is now September. Still have not received the new equipment. I called to speak with Jessica the supervisor. Was told I could not speak with her or corporate. Now I’m dealing with a different Rep. and he proceeds to make excuses and says he is not transferring me to a supervisor and he will not give me corporate office information.

Shaun ** is a sales rep for this company. He was walking door to door and sold us home alarm system. I tried to cancel my services because I realized something wasn’t adding up. He told us we had 30 days to cancel but the DocuSign documentation state I must cancel within 72hrs from date of installation. I called this company to cancel and they said I wasn’t in their system so I called Shaun to cancel and he asked why and I told him I have a right to cancel within 3 days. He started cussing me out and hung up in my face. HE REFUSE TO CANCEL MY SERVICE. I will not do business with this company!

They programmed my existing motion detectors from another company to their system. It only lasted four months. One of them stopped working. When I called customer service I was in shock to find out how much it would cost to send a Tech and if equipment needed replacement that would be another extra cost. I was offered a warranty which didn’t make sense to me. The reason I changed my Alarm company was to get a lower monthly rate. My monthly rate would be higher than my first company. That was a big disappointment. I am not impressed with the alarm system. Sometimes they do not respond. I would not recommend this Alarm company to anybody. Unfortunately I am in a contract that I misunderstood and I will be getting out of it as soon as I can.

We have had this company since 2010. After the initial set up the alarms kept falling off the doors and windows, when we called and complained they came out 4-5 times. Finally we just stopped using the system all together. Police were coming out all the time because a sensor fell. After about 6 years we decided to call to cancel. Well they suckered us into giving them another shot saying the new sensors are stronger and last etc... etc. Yeah, nope. We just called again to cancel and were told we have 2 more years of paying. ARE YOU FREAKING KIDDING ME???? After I explain my frustration with this company's equipment and the issues involved they just continue with, "We can come out and look." What is there to look at? Your sensors are mounted with mounting tape in FL with high humidity. They fall off within a week. Go with another company. This one is a hassle to get rid of. They should be shut down.

My current bill has a statement date of 07/21/2019, bill is due 07/14/2019. This has been done many times. Sometimes you have to mail it out on the day received in order to make the on-time payment date. If you are gone away from home you will have a late payment.

I moved and wanted to cancel my contract and was told I had to pay the remaining balance. That was OK. January 2019 I called Safe Homes and spoke with a gentleman about cancelling my service. The gentleman told me my contract expires in May 2019 and my bank account will not be debit unless I renew. Here it is July and they have continue to debit my bank account. I called today and the person told me renewals roll over into a new contract. I ask her, "When did you all send out renewal reminders?" She said, "It's in your contract..." That's all she kept saying. She told me to send in a cancellation letter if I want to terminate the service and my account will be debit up to 60 days. I've had it with this company. I had no idea they would treat customers this way. Very disappointed and upset. I want this to end.

For the last four months you have given me a runaround on a credit you owe but instead of applying my credit you continue to bill my credit card every month and every time I call you say you will call me. Never do. You reps always have some kind of bs excuse. Today I waited 25 minutes to speak to a supposed assistant manager only to be hung up. This my 4th incident with you.

On July 1, 2019, my mother had equipment from Safe Home Security installed in her home. I came home on the tail end of the conversation. I get a message from Credit Karma that there was a new credit inquiry. Guess who? Safe Home Security. I NEVER applied or even spoke to anyone regarding an account. Why was my credit ran? How did they even get my credit information? I believe what happened was, they came into my mother's home to install the equipment, they portray to cut the cable wire and request for AT&T to come and install a new phone line while they are getting your info from that wire!! PLEASE DO NOT DO BUSINESS with this company!! I'm still wondering, how they got my credit info to run a credit check on me? I be DID NOT apply for anything!!

This company started out great, 20 years ago. Always prompt responses and great service. That company no longer exists. This company is a sham. We have never willingly or knowingly signed more than a one year agreement. I called to cancel my service due to a change in my financial situation. They said they understood and would take care of closing the account. Then, a month later, I get another bill with a late charge. I called back and they put a new rep on the phone who was extremely unfriendly and claimed I had a 5 year contract of which I was only one year in. They said the only way to cancel was to buy out my contract. I.e pay for 4 years of future service all at once.

This company is horrible. They say they will send someone. No one comes. Alarm beeps day and night. They told me in a letter I have a contract for another year when I cancelled. I called I do not, she said ok she was wrong. They lie. Then she tells me they accidentally took out 2 payments last month instead of one. DO NOT LET THEM TAKE AUTO PAYMENTS FROM YOUR ACCOUNT! Biggest mistake, if you ever cancel they will keep taking money. This was a good system until it started beeping and they don’t fix it. I have talked to 8 or 9 Customer service people that did nothing to help. I finally had to unplug so I could sleep.

My tenants selected these people for the service and they asked me to sign that I gave permission for them to put the system in (holes in the walls) which I did, but when the tenant neglected to pay their bills these people put it on my credit and never once even bothered to call me as I could have called the tenants and gotten it paid. They call me every time the system goes off but not before they ruin my credit because their clients got behind in the bill. Was paid within 24 hours of them notifying me but it was already too late, was on my credit report and from all I can find out, nothing I can do about it. Worst possible security system company.

This is a terrible, terrible company and I have no idea how they are still in business. We sold our home over 2.5 years ago which was 5 years after we signed the original contract. They claimed we signed a new contract after we paid full price to replace our control panel rather than signing a new contract and that we were still under contract for another 3 years. We did not pull the equipment out of our house, so they said there was nothing we could do even to stop services! They ACTUALLY claim they have no way of stopping services and refused to cancel the account! So the people that purchased our home have been stuck with this system they cannot control and we have complete control of it! How is that safe?!

This company is very deceptive. We were tricked into signing a 5 year contract. Lied to, then when we kept getting false alarms going off. Waking us up, inconveniencing law enforcement. When we call they "reset things on their end" and things are better for couple weeks. Then, back to false alarms. The system will arm itself at random. The back door will sound an alarm at random over and over again!! When I called to cancel, I was told the only way I can get out of their contract was if a new owner signed with them or we moved it to another house Or if we paid off the remaining 2 years of the contract. What a crock!! Not only am I stuck with malfunctioning system, they won’t even turn it off.

I switched my cellular system to them based on history with their local representative in Columbus, OH. One of the things promised to me by the local representative was remote control from my cell phone at the monthly price he was quoting me. The representative told me on the phone the the installer would set up the remote access while he was putting it in.

I'll be brief. Sunday we come home to find our system dead. Called SHS to schedule a service call. Called again Monday, and multiple times on Tuesday, Wednesday, and Thursday. Each time the call center agent took my information and promised they would get back to me with a service appointment. None ever called back. I spoke with a smooth-talking supervisor who apologized and promised he would get someone to come. Again, nothing. Instead of help I got excuses... The tech's truck broke down; the techs are on jobs and don't answer their phones; still waiting for the tech to call me... all BS. I don't think they even have a local tech; they probably quit this crappy company. I had to hire my own contractor as we are leaving soon on vacation! STAY AWAY FROM THESE UNSCRUPULOUS PEOPLE!

We have had Safe Home Security since we built our home in 2012. To begin with it was ok and then the premium kept going up. I called to cancel and the guy kept giving me offers. I agreed to pay a much lower premium and keep the service. Now again, the premium kept going up until I have tried to cancel again and again. They are telling me that I am still under a contract (7 years worth??) and I can’t cancel. You can’t buy out of this so-called contract and they have turned it over to collections. I have a perfect credit record and now this bunch of scammers are destroying what we have worked hard to build. Do not deal with Safe Home Security.

I received a knock on my door one afternoon, a sales guy selling a security system. I agreed to use Safe Home Security. It has been nothing but a nightmare. Less than a week after installation, the system started to send error messages and sounding off alarms throughout the house. I called for service to fix this problem. Unlike the speed and readiness for a technician to come out for installation, to get a service technician out to repair a problem is impossible. I cannot count the amount of time that I have been on the phone with customer service and all the energy that has been spent. It has been nothing but a tragic mistake to have agreed to do business with this company.

We have been with Safe Home Security for 5 years. I received our annual premium & wanted to cancel the monitoring services before the renewal date. I called every day for a week & 1/2 & spoke with someone different. Getting different information from every person saying a manager would call me back that day. Never did I get a return call. I was told to email a letter of cancellation & they would cancel services immediately. After speaking with 4 different people after emailing the cancellation they said I’m with them for another full year because they didn’t receive the cancellation letter 60 days prior to the renewal date. They told me if the premium for the year wasn’t paid in full they would turn it into collections.

Then they said you have to have the sign in yard for 5 years. We felt uneasy and cancelled it on Saturday. He came back with 36.99. A month. I texted Sun. Told him no. Sent cancellation paperwork. Said would take care of it. Next thing I know my check got ran through. Now waiting for tech to pick it up. If not it’s not cancelled. Do not do business with these people crooks.

We canceled our account and the rep was argumentative and it took way too long for him to give the us the Email address to send the cancelation notice... Finally we got it and sent the cancellation. While on the phone I asked where they wanted the equipment sent back to... The rep said throw it away. So I did. Now they are sending me invoices with late fees and, get this, warranty on equipment that is in the landfill. This stupid woman keeps calling and leaving messages, to which I returned the call twice, and each time left her a message that as I am no longer a customer, I don't know what we could have to talk about. So she left a message that the calls will continue until our account is resolved.

This company came to my house to install a security system. I immediately asked what happens if I sell my house before I signed the ridiculously long 5 year contract. They assured me I just transfer the name on the contract. I moved a year later and they are charging the new homeowner and me. They insist they did not ever imply that you could get out of the contract or transfer it. Major scam. Please don't fall for it. Never sign a contract with this abusive company.

This system has not been monitored and was not used for over two years which we continued to pay for because neither they nor the bank would discontinue the payouts. We contacted them by phone and by email with no response. The contract had expired some years before. We changed banks and after we shut them off from our bank account they started sending invoices which continued to mount even though they had been made aware the service was not in use.

I signed up for service years ago, cancelled. I thought everything was fine; they stopped the auto-draft from my checking account, turned the service off... but they never stopped billing for a service I wasn't receiving. Talked to someone, they said they'd take care of it; didn't. Another rep called and tried to shake me down for more than the "outstanding" balance (hundreds more; about 100% more), then a call for 150% more, then I paid in full to get them to go away, then years later they sent it to collections, with a price tag 5x higher. Ironically, when I was threatened and shaken down by the collection agency I saw on their paperwork that Safe Home Security wasn't even paid as much as what I sent them; the payment that they refused from me. Years of hassling and threats for pennies on the dollar. They are awful. I cannot urge you strongly enough to stay away from this company. Awful.

This company was referred through a business networking group that supposedly verifies that they are credible. Unfortunately, they are nothing but scammers. They presented a great deal to get us to switch out service to them, but never disclosed that they have massive early termination fees and will try to keep you in a contract even if you move. Months of calls to resolve the issue went unanswered, or in the rare event they did answer, they would say that they were working on a resolution. Lies.

I apparently am stuck with a 5 year contract with a company that SAYS THEY WILL SEND A TECHNICIAN to repair/replace medical button. I fell on March 17th (totally sober...I don’t consume alcohol). I pushed medical button because I could not get back up. I waited 5 minutes and pushed it a second time, waited and no response. I crawled to my chair and attempted for 3-4 minutes to get back upright but could not. I thought I dialed the company I purchased the service from but it was a local appliance repair service. Luckily the man said he’d help me, got the info and called the police for me. The police showed up in 5 minutes time and were able to help me up.

Scam artists, elderly abusers, and fraudulent business practices. Forging the signature of a terminally ill man on a 5 year contract and expecting, or rather demanding the fulfillment of said contract after being sent copies of death certificate and written notification by family members is absolutely criminal. Jail time should be served by all involved in this business.

Our house was being repaired in November 2017 and I ordered through one of their telemarketers calling my phone. The agreed monthly fee was $50 and they later increased it to 79.99 if I wanted cameras. I agreed to cameras. Safe Home Security Inc. sent their technicians at 8.30 pm to install the system. I told my husband that cameras were part of the package and the technician said he forgot to bring them but he will make a note and another technician will return the following week.

On Tuesday, February 4, 2019, I called Safe Home Security regarding a faulty front door camera. I spoke to customer representative Jocelyne ** who stated that my camera was out of warranty that I needed to pay $15.00 to get extended warranty to have the camera fixed or replaced. A month later, I checked my bank statement and saw that my safe home monitoring service went from $65.99 to $80.99 a month. When I called the company asking why they was an increase to my monitoring service, the representative stated that when I signed up for extended warranty that Jocelyne ** failed to mentioned in the phone conversation that my monthly payment was going up to $80.99 and that my contract was also going to be extended for additional 5 more years.

The guy NATE shoved his way into my house. I had been sick and in my PJs. Starts talking and I couldn't get a word in. I hate this system. Cannot hear the doorbell in the house. They sent a thing to plug into the wall which did not fix the problem. Can't get any serviceman out. I had told NATE I was paying $32.99 for a month with Protection I. Says, "No problem, we can match that." NATE said not to tell anyone the amount. My bank shows a charge of $44.99!!! I can't afford that extra $12. I have a very limited income. I'm retired with nothing but Social Security. Nothing but lies! When I called & tried to cancel the guy said, "You can't, it's been past 3 days!!" Nate said nothing about 3 days. Told him I would talk to my bank & stop the charge from going through & he says they will send the account to collections. I am so upset I could cry. My a/c is **. Address is **. HELP ME please!