Safe Home Security, Inc.

I called SHS and I talked with Bill ** extension ** (Claims to be a Manager). I inquired about moving my service and the costs associated with it. He told me that there is a $199 fee to move. I asked what it was for and he stated it was an administrative fee and it covered the uninstall and the reinstall. I asked him if I could save money by doing it myself and he said, "You can do it by yourself but the fee will still be charged." He also told me my contract would have to be renewed for another 36 months on top of what I have remaining. I ended the phone conversation and told him I would get back with them.

Approximately 1 week later, I called again and I talked with someone that goes by KK, extension **. This gentleman was exceptional and did not lie to me. He told me the $199 was a $99 uninstall fee and a $99 reinstall fee. He further stated there was no admin fee. KK also said that I would not have to extend my contract. I would just have to sign a new contract for the remaining months on the current contract. (Make this guy the Manager.) I signed the new contract and requested the uninstall appointment. 2 -5 days later, Bill ** called me back and wanted to schedule the appointment. He was taking too long due to our move rapidly approaching, so I requested to uninstall myself. He told me the alarm was shut down and I was able to do it. In the meantime he was supposed to schedule the reinstall at the new location and get back with me. I requested 2 September.

Approximately 5 September rolled around and I still haven’t heard from anyone. I called the customer service number and the lady I talked with told me that Bill had it scheduled but never called me so we missed the appointment. I requested it be rescheduled. I also requested a manager over Bill call me so we can talk about all of these issues. After discussing everything with her. I felt as though she would take care of it, but I was wrong. Finally, approximately 1 week later, Bill called again and said he was scheduling my reinstall. I heard back from him eventually with a date and time about 1 week later. That date and time rolled around and no one showed up, but they did charge my account for the Instal ($99). Again I called Safe Home Security Customer Service and requested they refund the money or set up an appointment that they could ensure.

Today, it is October 15 and I still don’t have a refund or an install completed. I have tried to request to speak with someone higher up and no one will help. This has been the worst service and organization I have ever dealt with. If someone from the leadership at the corporate office could reach out, I would greatly appreciate it.

When that came they cancelled me again on the same day saying that they couldn't get the part that need it to be replaced. Of course another lie! So right of way I called to cancel my contract, they told me I have to email the request, which I did. No one reached out so I called and they claim they never got it so I sent it 3 more times. It's been going on now 3 weeks, I called several times. Spoke to 4 different people, everyone of them telling me a different story, the system is down, also the email is down. So they make it impossible for you to cancel your contract!! Also they are extremely rude. If you start complaining they put you on hold or transfer you somewhere then disconnect you! So my next step is to file a complaint with the Better Business Bureau and the same time I will contact the attorney general's office! I do not understand how they are allowed to stay in business! STAY AWAY FROM THIS COMPANY!!!!

Since then, after dozen call to the call center, we finally got a new system but no one came to install it!!!! It is ridiculous, we are trying to talk to some manager there, but we get nowhere. We are trying to get service and it will be only in a month! And they refuse to pay me for the months I got no service. I really wish I could break in the middle of my contract with them, but afraid it is illegal (if anyone knows different please let me know). I never give such bad critics, but do your self a big favor - don't do anything with that company!!!!

I understand the Attorney General of Connecticut is suing Safe Home Security. Safe Home Security has an email address on their website but they said they didn't get my emails and I haven't received any response. I used to get email invoices from American Homesecures regularly. Safe Home Security said they would send me (something) in the mail USPS but I haven't received anything yet. I don't need to deal with Safe Home Security anymore. I've read nothing but complaints about them. A very bad experience. My agreement was with American Homesecures NOT Safe Home Security. I need to find another Security company. Please.

Albert ** came to our door to inform us that Security One changed their name to SHS. He gave us the booklet of Security One, he crossed the name with a pen and wrote his info on it, along with the new name of the company (SHS) and the phone number 800-833-3211 ext. **. When the alarm stopped working we asked few times to fix it but they were not able to do it, blaming it on our new phone system. When I called Security One for help I was informed that it was a scam, they never changed their name, SHS stole our information. We have a small child and we didn't want to risk any longer to live without the working alarm. We installed the new system with ADT. We called SHS many times to ask to cancel the contract we never signed but they refused to do so. Now they are damaging my husband's excellent credit score. We have submitted the claim with the BBB and Attorney General.

The renter has tried calling this company along with me and my wife because it showing on her credit report as well, but we have not gotten anywhere with them. They sent me a copy of the contract in my name, with a different address than the address of the house I own, the renter's email address and phone number and they have a date of birth on the contract for me that isn't even my date of birth.

I never received any notices at all from them because the bills are mailed to the renter because it's her alarm system. I would never sign a 3 year contract for a rent that has a 1 year lease. I just want my credit and my wife's credit restored back to how it was and have this company removed from it. The renter has tried to tell them that it is her responsibility and she has made a payment plan agreement with them and she is moving out of our rental this month. Their salesman lied to me and my renter to make a sale and this company needs to be reprimanded for this.