Safe Home Security, Inc. Reviews

My father passed away and I wanted to continue paying his accounts.SHS would not accept payments from me because I did not have an account in my name. I had to create an account to continue payments. I was forced into a new contract. What I was not told that it was a new contract for the next 5 years instead of continuing to make payments on the old account, which I was trying to do. I explained this to several people there including 2 supervisors who told me to write a letter stating I wanted to cancel the account. The letter was written but I was told the contract could not be canceled because I signed for services. I have no use for the alarm as I do not reside in the home.. I pay $43 a month for an alarm I do not use and a contract that I cannot cancel, at a home I don't live in. Don't know what to do I have been trying to cancel for 2 years.

They use foreign call centers, that bus list to spam call everyone. When I started asking detail questions they just hung up on me.

I have had Safe Home Security since 2024 but recently have had significant problems with the company. I had replaced my front door in November of 2025 and was unable to set my security system because it thought the front door was open. They weren't able to send a technician until January to fix the problem and it turned out that my old devices would still work but no one told us that until January. They continued to charge me a monthly fee even though I had called them in November about the problem. They said they would issue a credit once the problem was fixed.

Re: Safe Home Security... caveat emptor, VERY caveat!! A few weeks ago we had our previous, 20-yr old hard-wired system replaced with a new wireless one (2GIG) monitored by SHS. The cost was several thousand $$s. Ever since we have had nothing but TROUBLE! "Low battery" signals on 2 sensors, "Not under supervision" on a third sensor. Loss of wireless contact on a 4th sensor. Although SHS's warranty covers these problems (for now), each event requires that I take a day off work to stay home and wait for the service tech to come (4 times now over a span of ~8 weeks).

This is one of the worse company that you can use. Don't use them at all! They don't know what they are doing. They want to work on the equipment while in your house for two-three hours. The cameras is not compatible with the monitor. Someone actually did some damage to my granddaughter's car and the camera did not pick it up. The cameras stays on private mode. The one only the back can only pick up someone on the steps of the porch. The picture is so unclear. If you can't recognize the outfit that the criminal is wearing, believe me you won't know who they are.

I purchased my security system through Amp Smart/Alarm.com. It was bought out by Safe Home Security. I was just informed about this and it explains why the exorbitant pricing and unwillingness to work with clients. I called to reduce the clips due to my cameras not working. I wanted to reduce it to the lowest possible clip count, after all, THEY CAN SEE THERE ARE NO VIDEO CLIPS in 8 months! They stood 10 toes down on not being able to reduce the clip count because it is their policy and per my contract agreement. There is NO contract agreement that I signed with this verbiage, it's just a made up policy. I signed an agreement that stated I would not be charged a service fee or labor and now they want to charge me both a service fee and labor for cameras not working. Their current 3.7 star review clocks! It should be lower! If my company behaved like this company, we would be out of business!

Worst experience of my life! I was lied to and tricked into believing that there would be a camera attached to my house. This all started by the sales people saying that they could lower my Cox bill and my CenturyLink bill and would install the camera at no additional cost. Well, that was a lie. Now I’m being charged for some system that I did not even want in the system is malfunctioning 90% of the time. I want out of this contract, but don’t know how to do it these people should be turned into consumer affairs, and the Better Business Bureau Flim Flamm, and shady activities is what they associate with.

Please do due diligence before you sign with them. We have been lied to and deceived by this company so much. Today we were told that ADT bought their contracts and I was now in a contract with ADT. When we left Florida for the move to Georgia, we were told we could not bring our equipment with us, that we needed new equipment. When the tech came to install the system, we again stated NEW EQUIPMENT ONLY, NOT CONTRACT UPGRADE. Well hidden in those 9 million papers is just the opposite.

NEVER EVER sign up with this company. My account was sold to ADP without my knowledge. I was told I'm still under contract with Safe Home Security. Mr. Ryan ** was the rudest agent I ever spoke with in my life. He cursed me out and stated he doesn't have to deal with me anymore because we have been sold to ADP. ADP instantly gave me a discount for the next 3 months after letting the ADP agent listen to the call from Safe Home Security. They have the worst customer service and if you alarm goes off, it takes them 5 to 10 minutes just to acknowledge it. So you will just be screwed in the event of an emergency. Also when we signed up 6 years ago, we were told we were signing a 3 year contract just to be surprised that is was for 6 years. Horrible Company. DO NOT USE THIS COMPANY. Now on the to the BBB, Attorney General, and my 4 million followers!!!!

On 11-21-25, 2 agents that had Cox Communication name badges on knocked on my door. Wanted to talk about lowering my Cox bill. From there it changed to lowering my DirecTv bill. Then they showed me how I can get a security system without any additional cost to me. I told them we needed to keep Hallmark channels. About 2-4-26 all the changes that they put in happened. We lost all the hallmark channels that we had and the number of total channels was reduced. I contacted Cox Communications to find out what was going on and they said the agents did not work for them and that they had quit selling alarm systems on 11-12-25. I called the alarm company and they knew nothing about the 2 agents and kept saying you signed a contract. My wishes upfront went on deaf ears.