Safe Home Security, Inc. Reviews

⭐ 1 Star – Feels Like a Scam – Impossible to Cancel. I would give zero stars if I could. SHS Alarm is one of the most frustrating companies I’ve ever dealt with. Canceling their service is nearly impossible. I’ve called multiple times, sent emails, and still got no proper response. They keep charging me even after I’ve clearly requested to cancel. It feels like they’re just trying to trap people into payments they can’t get out of.

Predatory on the elderly, Fraudulent, offer no sort of help, doesn't even work. Our contract renewal was signed at the same IP address as the sales rep, not by the customer. Customer service dodges calls and refuse to offer any way of helping. Have stolen thousands of dollars from us alone.

Safety Home Security engages in deceptive business practices by automatically renewing contracts without consent or clear communication. When I tried to cancel, they claimed the process would take 2 months—an obvious tactic to keep charging me against my will. The customer service experience was appalling. The representative demanded unnecessary private information about my finances and tenants—completely irrelevant to canceling my service. When I asked to speak with a manager, they refused to escalate the call and eventually hung up on me!

I only needed two days to realize that safe home security.was deceptive and awful. I was quoted a certain amount for a monthly fee. They told me that the equipment and installation was free. Ten minutes after the installer left, my card dinged me that I had a charge. I checked and they charged me for the installation. I emailed them and told them I wanted to cancel, and I was informing them in my 3 day period to cancel. I also sent a certified letter postmarked in the 3 day cancellation letter.

SHS and its affiliated company SafeGuard America is a predatory company. I gave them more than adequate notice of my intent to no renew my monitoring services after it expire on may 26, 2025. After my contract ended, they refuse to reset my DSC installer code back to the default manufacturers code and refused to release my cellular communicator. I was unable to speak to a supervisor or manager (the customer support person named Josh ** told me he is the only one I am able to talk to). After several conversations and emails requesting them to reset my DSC installer code back to the manufacturer's default code and release/unlock my communicator so I can use a local monitoring service, they continually told me cannot (will not??) do that and it is something they never do. Instead of releasing my equipment, they continually try to get me to sign another contract.

My mother is 87 years old and has early stage dementia. She lost the pendant she wears around her neck. I called SHS to get a replacement and was told it would cost $180. $180 for a piece of plastic with a transmitter inside. It most likely cost less than $1 from China. With her dementia slowly progressing, I'm sure it will go missing again. That's $180 each time. This smells like elder financial abuse. To me, they are taking advantage of elders' declining health. SHS should be ashamed. I'd never use the company. I'm sure there are more honest companies out there.

Numerous dishonest individuals in this establishment show a complete disregard for their customers. They reported to Equifax negative during the COVID-19 financial disaster when the whole world was shut down; stay away from con Safe Home Security.

Stay far away from this company. Their customer service agents are way less than smart, and in my opinion are deceitful. Stay far away from this company. Go with anybody else unless you like dealing with the bottom of the barrel, I'm being screwed over.

Do not use this company. I have been with them since 2020. This month after I reached my 5 year cutoff I switched providers for some equipment upgrades. Then called to cancel. The customer service rep became irate refusing to even tell me the address to send written notification to. Telling me a bunch of nonsense about breach of contract etc. This is the same company that lost a class action suit over business practices and needs to be put out of business. Stay far away from them.

You better watch your billing close!!! My paper copy says due 18th but online May 31st! Couldn't figure out why I’m late each month. Talked to rep who sounded totally exhausted from struggling to understand it enough to explain. He said it’s stupid and causes people to be late which affects credit scores! I was also slimed into another contract when I called to cancel 2 months before end of contract. If you have them cancel when you can. If you’ve been solicited by sales hang up on them. My bill has Been twice as much as they said it would be. Now because of how they bill, I’m paying for 2 months each month!