Safe Home Security, Inc.

To keep this short don't ever sign up for a security system! Our first contract was getting close to explain expire and we were planning on moving, a guy came and Said they had taken over and that we could have our new home in another state set up with the system, and they works have someone come and remove our old system so we signed a new contract for five years!! No one came to take it out but the rep. Said we could and to take it with us so we did. Kept waiting for installation and finally set up an appointment, the installer called and said he was at our door, well he was at our old address in Idaho!

This has been the worst experience I've ever had from a company. They bought out another company and either want us to pay $2k+ to get out of the contract, or $3k+ to get all new cameras so that we can see the video feed from a phone app. The company before them were astute in their services and they were easy to deal with. This company has screwed us as much as possible and refuses to release us from their absolutely abhorrent services.

I will never do business here again. They sweet talked me here. Told me all these good things until I got here. It was hell. Now I am stuck here for 3 more years. I can go on and on but I am not. It will take a book to address all the wrongs about this company. Please don’t come here and from the looks of it I should have read reviews first!!!!

If allowed I would give no stars. I closed my alarm monitoring account on November 11, 2018 after selling my house. All of a sudden on January 16, 2020 my credit monitoring service advises me Safe Home has sent a negative report to TransUnion stating My account is 90 days past due. I check the credit report and sure enough after showing a $0 balance last posted in 9/2018 it shows $1 90 days past due in 12/2019 and 1/2020. Really??? $1???? Where did that come from??? No explanation or apology from Safe Home when I called them.

I was never told or warned there was a contract with my security system. I told them when they installed the system we would be cancelling after the first trial month due to financial issues. Never once did anyone tell me at any time that I would be contracted in until 2024 with no way to cancel. I was promised a ring installation system. I have yet to receive one. It's been two months. I have never heard from the company to install my ring. I called them and set an appointment. They never showed or called. So I still don't have my ring and I am paying for this equipment. I have called customer service and have been informed that I signed a contract stating I pay for this service until 2024. Even though I told my adviser we would be cancelling. HE NEVER SAID ANYTHING about there being a contract and told me I could still cancel.

Do not sign an agreement with this company. Once signed, they don't exist. Contacting a "human" at one of their 800 numbers is like passing an act of Congress. My system has been down since July, 2019. After 5 attempts to call, 3 emails, and numerous hours, I was finally able to speak with a company representative who pretended to "have my back". We scheduled a service call for December 19. Waiting home the entire day, no one showed, called, texted or emailed. I called on Dec 20th, and was told that the appointment was canceled. By whom or why she could not say. She promised a call back from the agent who made the appointment.

I'm a professional who writes this unfortunate review with full candor and it is my intent to warn any customers remotely thinking about this company. Customers want responsive customer service, honesty and professionalism when engaging a home security company. The expectation should be that you feel confident that your home, family and valuables are being protected and monitored in an expeditious fashion.

These guys are hustlers and their alarm is sucks..I had some issues in the front door. It keep bypassing. They send me three technicians and they didn’t figure it out. I kept Paying For no service..I don’t recommend.

Keep in mind I'm a reasonable, calm person but this company need to be taught a lesson. Just messing over people, how do we stop them? My contract expired after 3 years and I called and sent in letter to cancelled. They rolled over my contracted for another year and said, "After 10 calls if you don't pay you will be sent to collections." I have not have their system for more than 4 months. WHAT? HOW CAN THIS COMPANY BE IN BUSINESS? If you thinking about them please run as fast as you can. They are scammers. Take them to court! Keep letting people know they are not on the up and up. That why you see only one star. Should be zero. THIS COMPANY IS THE WORST. SHOULD BE CLOSED DOWN!

Shady billing practices from this company, in 2016 they took an unauthorized payment from my account and didn’t want to give it back, I stopped auto pay and requested quarterly billing and statements at that time, and used my banks stop payment to get my money back, fast foreword to present, my bill 2 quarters ago came in real short, I knew something was wrong so I paid full amount anyway, new statement new shows past balance due, call them to say I already paid this but they say I must pay anyway, obviously I’m not going to do that so I will update this with final results.