About Safe Home Security, Inc.
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Safe Home Security matches homeowners with security providers that fit their needs. With this company, you can use pre-existing security equipment in order to create a custom home security system. It works with various security brands and offers several security services.
Overall Satisfaction Rating
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Top Safe Home Security, Inc. Reviews
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This company is amazing. I totally love it. Best satisfaction I've ever had with any company in my past life. And best thing is they are very reasonable. Always ready to work with...
Read full reviewI've had Safe Home Security for 5 months, and we've had excellent service. We set off the system a couple of times by accident, and they immediately called and asked for the passw...
Read full reviewWhat is Safe Home Security?
Safe Home Security is a safety company that helps homeowners customize and design comprehensive home security systems. You decide what kind of system you want, then Safe Home Security pairs you with suitable security brands, technology and equipment. The company can also assist with home automation technology and controls, and you can use pre-existing security equipment if it’s available.
How does Safe Home Security work?
You’ll begin by speaking with a Safe Home Security representative about your protection needs, including everything from doorbell cameras and alarm systems to keypads and controls. Safe Home Security then pairs you with fitting technology, brands and equipment to help you get the job done. Its partners include Honeywell, Alarm.com, Google Home and Amazon Alexa.
You can also customize your home automation processes, e.g., setting alarms and switching lights on and off, and the company has a mobile app to help you monitor your home with live video and other controls.
Safe Home Security costs
Safe Home Security’s service costs vary based on the equipment and services you need. Equipment costs can range up to $600+, depending on the brand. The company also offers a professional monitoring service for a monthly fee.
If you install a home security system through Safe Home Security, you could be eligible for a home insurance deduction through your insurer; the company will provide a certificate of installation for you to submit to your provider. You might also have to pay installation and activation fees.
Safe Home Security FAQ
Where is Safe Home Security available?
Safe Home Security is based in Connecticut and services multiple locations across the country. Customers from all over the U.S. can request its services.
Does Safe Home Security have monitored or unmonitored systems?
Safe Home Security offers both monitored and unmonitored systems. Professionally monitored systems require a monthly fee.
Does Safe Home Security have multiple package options?
No, Safe Home Security doesn’t offer prearranged packages. Instead, its employees help clients determine which security equipment and services they require and develop a contract around those needs.
Who owns Safe Home Security?
Safe Home Security is owned by David Roman, who also owns Security Systems, Inc. (which operates as SafeGuard America).
Is Safe Home Security legit?
Yes, Safe Home Security is a legitimate company. Its services are ideal for families looking to customize their home security and automation through a professional service. Clients also have the option to use pre-existing security equipment when available. Ultimately, it’s probably not ideal for homeowners looking for an affordable, short-term security plan.
Safe Home Security, Inc. Reviews
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This is the worst security system you’ll ever get. If you were contacted by this company run as fast as you can. They charge for service even if they don’t provide it. I signed up over 2 years ago, was locked into a 5 yr contract in that time I had service maybe 6 months of that. If you are having trouble getting out of a contract. Contact your state's consumer protection bureau that’s how I got out of my contract. Don’t use them, you will regret, I promise.
They took over my home security when Toll Brothers Home Security sold my account to them. For starters, I am pissed off Toll Brothers sold my account without my permission. I would have never gone with Toll Brothers Security if I knew they were going to sell my account to some ** company. Secondly, Safe Home Security handled my moving into a new home horribly. The least professional company I have ever dealt with.
To give you the story, we sold our home and then moved back closer to the city. We let Safe Home know that we are moving and they never got back to us. So I emailed to cancel my account. Then once we already moved into our new home they called us back, two months later, stating that there will need to be a transfer fee and new setup fee since it’s a new system. I argued to just transfer my current service that I was in contract with over to my new home but they wouldn’t do it. I could tell they do this all the time to get more money out of customers that move because they know they have them in a hard place, because if you cancel the current contract you are in you have to pay the remainder of the balance. So screw it I said I would pay the upcharges and just come do it.
They then never got back to me about the install date or anything. Literally the worst sales follow up in the world. I mean what customers HAVE TO FOLLOW UP WITH A COMPANY TO DO A SALE! This isn’t some type of luxury good purchase that I am chasing after its fucking home security, a dime a dozen product. So after my follow ups I said ** it, I’m just cancelling. Then it took 6 different account managers to finally come to some type of conclusion because all of them were incompetent and didn’t know how to handle my account. Your company is the worst run company I have ever seen. If I could short your stock I’d short it into oblivion.
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Been with this company 5 years. I just moved and the new owners wanted a system. They failed to call them back for 3 weeks so they went with another company. When I moved they wanted me to sign a new contract. They told me if I do t want to sign, I can pay $2400 to get out of it or continue to pay with no service. Do not use this company, they will rip you off too.
This is the worst company ever!!!! I have been trying to get a hold of them for over a month. No one ever returns my call. They say they are going to call back but never does!!!! My alarm system goes off for no reason at all and if it is after 9pm there is no one there to help!!!! God forbid you really need the police. You would probably die before someone got you any help!!!! I have asked to speak to several managers and still no help!! If I could give zero stars that would still be giving them more than they deserve.
This company should be put out of business so stay far away. The workers there don't care about customers. They are a total piece of garbage!!!! I'm going to report them to state and federal agencies. I have a list of names and extensions of people who work there and they will be reported for neglect and not doing their job. I find this extremely shameful for a company to treat people this way when they are supposed to be protecting people. Well this company doesn't protect anyone. The only thing they are good for is taking your money!!!!
Safe Home Security provides low-quality service. First, my home security system was off. The company gave me all kinds of excuses for not coming to fix it. As a result, my home had no security protection for more than two months. Then one night, my alarm system was triggered accidentally. The company called for me to provide the dispatch passcode. I said I had never been provided one by the company. Then it called in the police for no reason. Then I got a $100 charge from the police. I told the company that this is not a fair charge. The representative called Michelle just denied any wrongdoing on the part of the company. Sad. This is not a trustworthy company.
I have a 5 year contract, but system has been broken for 5 months. They insist I pay, but cannot use it!!! They say they cannot find a repairman. They get paid. I don’t get service. I call but nothing changes. Terribly frustrated. Shouldn’t they have to hold up their end of the contract legally?
We were told they could move the security system to our new home when we moved. We have moved into our new home, and they are now telling us they have no one to install the system into our home. They are still billing us and we are not receiving their service. They are saying we are in a contract until 2025 and will have to pay thousands of dollars to get out of this contract. Even though we have no security system!! This company is a scam! Please beware!
They took over my account information from another company. However, my contract was finished, but they kept billing me. I called them to make sure that everything was cancelled. That didn't help. They reported me to Transunion, as if I was late on payments. I called them to fix it. They said that they would, but they didn't.
To even give this company 1 stars is an insult to stars. Two years ago, we had a salesman from Safe Home Security knock on our door and claim he could save us money on our existing security system. I specifically remember discussing our plan to move in the next couple years with the salesman and the fact that we didn’t want to be under contract for that reason. We wanted to maintain flexibility to cancel at any time because of our uncertain timeline. I was assured MULTIPLE times that would be the case and we’d have that flexibility to cancel on a month to month basis at our discretion. We still said no several times, but he was badgering to the point that we believed him and that’s the only reason we opted to move forward.
I called Safe Home on August 22nd to submit our cancellation request for the end of August. Keep in mind I called several times the week before, but could never get anybody to answer after staying on hold for 20-30 minutes each time. To my complete shock, I’m informed that we are not able to cancel and we would owe monthly dues through 2025 if we did. I am absolutely stunned. In hindsight, I am absolutely appalled by the unethical business practices of this company and the manipulation that occurred.
Over the past week and a half, I have either emailed or called daily. Could not get a response at all! Finally received a response this morning from Tonia, the manager of Customer Retention. It was a complete joke - the most heartless, least empathetic business email I've ever received. Essentially told me I'm screwed and I owe them $1,000+ to get out of my contract. As if that isn't enough, they will "offer" to move my old system to our new address for a large fee. Keep in mind, this isn't even their equipment! I already had it prior to signing up with them! Utter embarrassment of a company. Stay as far away as you can. I have never felt more scammed in my life. Cannot believe a company with these ethical and moral standards still exists.
Add my voice to many across the country advising people NOT to use this company. They use predatory, high pressure sales tactics to target unsuspecting people, often seniors on a fixed income, into signing long term contracts. I was signed to a contract by a sales rep despite the fact that I was selling my home. The fault is mine for signing but the tactics used to convince me to do so were reprehensible. The result is I am stuck in a contract I don’t want and the equipment installed is going back to the company after three months of use. I cannot reach anyone to negotiate a lower payment, which I am willing to do. Clearly this is a business practice on their part. If anyone knocks on your door representing this company, say “No thank you” and slam the door as quickly as you can. These people are a nightmare.
Safe Home Security, Inc. Company Information
- Company Name:
- Safe Home Security, Inc.
- Website:
- www.safehomesecurityinc.com
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