Safe Home Security, Inc.

Had a salesman come to door around 3 years ago and talked us into switching to them, mainly because they were cheaper. Didn't cost them anything since we already had all the equipment. Their customer service has been terrible. Have had problems and called with no results. Say they will send technician but never happens. I canceled their service but now they content I have a 5 year contract and have 2 more years to pay. They charge a ridiculous 90 % to get out of it. I have refused to pay anything and they just keep sending me bills. Have sent letters to Connecticut and NM Attorney General and BBB but can't get anyone to help. Suppose I will just refuse to pay for next 2 years and see what they do.

I submitted a written and verbal request to cancel my services within the time allotted after my original contract was up. They refused and signed me up for an additional year that I did not want. They hit my credit when I refused to pay as I had submitted a written request to cancel. Anytime I call to get an update on the status they say they will remove the credit hit if I sign up for more time with the company. Please make sure your installer is not selling to Safe Home. You will regret it.

We were satisfied with our ADT service when a salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman JONNY ** why this was happening and he said he'd look into it. Well, 18 months later they were still billing us! I called ADT and they said our service had never been canceled or bought out. I called Safe Home Security and they said we were still responsible for our 5-year contract which WE WERE ONLY SUPPOSED TO PAY 3.5 YEARS OF DUE TO THE DEAL THAT WE WERE PROMISED BY SALESMAN JONNY **!!

I was in a 36 month contract which ended March 21, 2022. Prior to this I've had nothing but issues, if it's not the service it's them trying to scam me into extending my services or getting more money.

Let this be a warning to anyone looking for a home security company, Safe Home Security is by far the worst alarm company in the business. From the very start they lie to you, provide awful customer service on top of their equipment being absolutely useless. If you want awful service and shoddy equipment Safe Home Security is the company for you.

We were satisfied with our ADT service when 2 salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman Adam why this was happening and he said he'd look into it. Well, 3 months later they were still billing us! I called ADT and they said our service had never been cancelled or bought out. I called Safe Home Security and they said we were still responsible for our 2-year contract which I refuse to pay because we were signed up under false pretenses. It's been a huge nightmare!!

They trap you. 36 months later, I want to cancel my service. I spoke to a rep and told her my intentions, she said just give 60 day notice. My sales rep never told me it auto renews yearly and since I didn't give the 60 day notice 60 days prior to the date December 13th, I now can't cancel my plan FOR AN ENTIRE YEAR. They trap you and are Literally the worst company I have ever spoken to.

Worst security company. Equipment stopped working less than 6 months after they installed it and locked us into a 5 year contract. I have set 7 appointments. Only one has had someone show up. He disconnected and reconnected the alarm and told me it was faulty and I needed to pay hundreds of dollars to replace a part in it. I said that should be under warranty and I expected the company to fix it.... He said to work it out with them and left. No matter how many times I leave messages for managers or set appointments to get it fixed, nobody calls me back and nobody shows up to the appointments. They won't even credit me for the 28 MONTHS I haven't had working service. They take $50 a month from my account and refuse to fix it. I am locked until 2024! DO NOT sign anything with this company!!!

Nothing but a bunch of security wannabes. No shows on appointments. Shoddy work when they do show up. Takes them weeks and numerous calls to even get one return call. Stay away from these crooks! Don’t put the security of your company or your family in the hands of these idiots!

I have been a customer of Safe Home Security for over 25 years. This past year they have gone down the tubes! Their so called, "specialists" lack knowledge, lie and are deceitful. No one cares about the customer. Long story short: A technician came to fix my system on Sept 3, 2021. After he left, my system never worked again. The alarm would go off randomly, police were dispatched etc. Called SHS for assistance. They told me that my account was in "collections" and could not help me. Mind you, my account was paid in FULL in June, 2021. They acknowledged that I was wrongfully put into collections. I had no choice but to unplug the entire system.