Safe Home Security, Inc. Reviews

Numerous dishonest individuals in this establishment show a complete disregard for their customers. They reported to Equifax negative during the COVID-19 financial disaster when the whole world was shut down; stay away from con Safe Home Security.

Stay far away from this company. Their customer service agents are way less than smart, and in my opinion are deceitful. Stay far away from this company. Go with anybody else unless you like dealing with the bottom of the barrel, I'm being screwed over.

Do not use this company. I have been with them since 2020. This month after I reached my 5 year cutoff I switched providers for some equipment upgrades. Then called to cancel. The customer service rep became irate refusing to even tell me the address to send written notification to. Telling me a bunch of nonsense about breach of contract etc. This is the same company that lost a class action suit over business practices and needs to be put out of business. Stay far away from them.

You better watch your billing close!!! My paper copy says due 18th but online May 31st! Couldn't figure out why I’m late each month. Talked to rep who sounded totally exhausted from struggling to understand it enough to explain. He said it’s stupid and causes people to be late which affects credit scores! I was also slimed into another contract when I called to cancel 2 months before end of contract. If you have them cancel when you can. If you’ve been solicited by sales hang up on them. My bill has Been twice as much as they said it would be. Now because of how they bill, I’m paying for 2 months each month!

I have been with this company for a few years just so they don't ruin my credit, make sure you read the agreement as they have hidden clauses that they do not explain to the customer when they are rushing you to sign. Their agreement renews automatically every three years if I'm not mistaken and when you try to cancel the customer service gives people a hard time not explaining that to cancel you need to send them a letter 60 days before your contract is due for renewal. This company make you feel like you signed your credit and your life away. DO NOT EVEN TRY IT.

This is the worst company I've ever done business with. They don't have qualified people in my area. They make promises they don't keep. When I had an alarm and I called, four different people could not give me an accurate code to shut off the alarm. They called my neighbor instead of me to check if I was OK. They told me the only thing I could do to shut off the alarm was to cut the wires. Don't ever let these people near your home. Read ALL the reviews on a number of sites to get a true picture of this horrid company.

I just settled a year long dispute with them over their auto resign up clause. Six months prior to my contract being up I called for service. When they were going to charge me for getting the system back working I asked to Cancel. They told me my contract wasn't up until March and I would have to call back then and cancel. When I called in March they said I had to pay an additional year because I didn't give written notice so many days prior to that. They have all this information that I called in October but because it was verbal and they won't share the recording and they are hiding behind the clause.

After 25 years of service and never a late payment, my security was breached. A buyer for my home wanted to take over my contract. When he was sent a new contract, he decided he did not want a new 60 month contract. But while looking over the contract, he was able to change the verbal passcode and contact info without my permission or verbal passcode. SHS refuses to acknowledge written documentation that I did not share my verbal passcode. I had to pay off my contract in order to not have my credit ruined.

What a horrible company! Door to door salesman sold my elderly (85) mother on their services when she already had a security service that was fine. He had her sign a contract and then proceeded to pull out her security panel and install a new one. My mom told him that she doesn't want the new service and to please cancel contract. He left her home with the system not fully installed and she has been billed every month since. How can this company still be in business. All reviews are horrible. It is pathetic that there are people and companies out there that treat people this way - especially the elderly!

I was never made aware that I was entering into a long-term contract. The last time I contacted Safe Home Security for a service request, I was forced to sign an agreement to upgrade service to have someone come out and fix my equipment. At the time, I had no alternative but to agree, as I was leaving the country for an extended period and needed my security system to be functional. I was not provided with a clear explanation of the terms, nor was I given a choice in the matter. Now that I am attempting to cancel, I am being told that I must pay 90% of the remaining contract balance—a wholly unreasonable and exploitative policy. At no point was this explicitly communicated to me, and I strongly contest the legitimacy of this contract. This is a classic example of deceptive sales tactics and Safe Home Security’s lack of transparency.