Safe Home Security, Inc. Reviews

I have never had a company that penalizes their clients!!! I have attempted to cancel my services 6 months ago and they say I must pay up to the date of 10/27/2026 at $45 dollars a month no matter when I cancel. This is a hardship for me. My husband passed away and now every penny must be counted. I believe in paying my bills, but not if I'm not going to use the service or product. This should be against the law. I understand a penalty for cancelling a contract, but this is astronomical!!! This was NOT explained to me when I was shopping for an alarm company and it is not even clear on the contract without having someone explaining it. I would like to know if it is possible to start a Class Action suit on Companies like this for creating a Hardship for people trying to live with security?? 5 year- no cancellation is not how the system was sold.

WARNING: YOU CANNOT GET A BUY-OUT TO SWITCH COMPANIES UNLESS YOU ARE DEAD OR SELL YOUR HOUSE. Now I have to pay for 2 security companies for 3 years and GET NOTHING FOR SERVICE from Safe Home Security. This is shameful. THANKS SAFE HOME for nothing

My husband has been trying to cancel service on his parent's house for MONTHS ahead of selling the home, as his dad has passed away and his mom is in memory care. A confirmation letter of cancellation was received 10/20/2025, but a bill was just received for November and December. The company is now saying they will not cancel without proof that the house has sold. SHS is a total SCAM and should be avoided.

The terrible reviews are 1000% accurate. Completed my 3 year monitoring agreement in which I purchased and paid for the alarm panel, sensors, etc. upfront from their local dealer. The system has worked fine and the monitoring service was good (they use Rapid Response). However, upon the end of the 3 year agreement, I contacted them to cancel my monitoring service and release my alarm panel from the Alarm.com account so I could use my panel for another service if I so desired. Again, I own the equipment and have every right to do so.

I recently attempted to cancel a service my late husband signed up for in 2022. He passed away nearly three years ago, and I have since sold the home associated with the account. When I contacted customer service, I was informed that I would still be responsible for payments until October 2027. I requested a copy of the contract to understand how the company addresses something as significant as the death of the contract holder. The agreement, however, contains no mention of survivorship, death, or any related provisions. Only after I pointed out this omission was I told that I would be required to pay 90% of the remaining contract balance.

We've been trying since selling our home to pay off the remainder of our contract with SHS. They have the deed proving we sold our home - have had it for over six weeks now, but we cannot anyone to follow through and send us a final invoice to pay off our remaining five months of the contract. No one returns calls or answers emails. Promises are made of responses within 24 hours which never happen. We didn't want to transfer the contract to our new home and the new owners didn't want a contract with SHS. We just got a voice message that SHS had tried to check the system at our old house but no-one responded however, they still had us owning the house! We're trying to remit what we owe but cannot get any reliable help.

Not happy with the deceptive sales practices, sending message portraying to be from ADT for a system upgrade. Salesperson Elliot said I had to mail a letter to ADT to cancel my service but don’t mail it for 3 Days. Only to find out that that’s their cancellation window. I called ADT only to find out that my sensors wouldn’t be working with their equipment. I called Safe Home and they couldn't guarantee they would work even though the salesperson said they would. It’s been almost 20 hours and still no callback from the salesman or customer service. Definitely call your alarm company before you cancel.

Terrible!!! Do not use this company, especially if you are an Ohio resident as they do not have a technician in the state. The management is very poor. They will tell you specific times they will call you and never follow up. Never ever trust this company!!!

Very deceptive sales practices; came door to door claiming to represent ADT to replace older keypads. Once in the door, there was pressure to let them replace the keypad for free, and gave confusing info about needing new keypad to get our ADT system to work ok with it. Claimed “official” ADT technician would come later if desired, but would charge $199 to do it, while he would do it for free if done while he was here today. Then, with more questioning, he clarified that future repairs would be by SafeHome. I refused and checked with ADT later; they did not send him and do not do door-to-door work without pre-notifying of need for new equipment. Avoid! Would have connected me to wa hole new company with very questionable practices.

I will simply say this. Expect some mysterious issue whenever you try to cancel. You’ve been warned! I bought out my contract in April 2025 after mailing in a cancellation letter. I was told in August that they never received my letter. In August I sent an electronic letter via email. Now, I’m being charged for May, June, July, August and September. Again, you’ve been warned!