Safe Home Security, Inc. Reviews

I'm in the process of contacting FTC or Better Business about Safe Home. They auto drafted out of my account twice in one month. I have been trying to reach out for 2 weeks and keep getting the run around.

Took 8+ months to hear back on technical issue, no notice of contract transfer, 90% payout required to cancel regardless of the fact that I received no support for over a year. Pathetic company and predatory contracts, stay away.

On 5/17/22 I entered into a 3 yr contract with this company to provide alarm service for my home. One of the cameras stopped working. I discovered that it is a mechanical issue with the camera hardware. On 6/20/23 I contacted the company to have the camera replaced. They said they would call me back in 5 minutes. After 90 minutes I had not heard from them so I called back. The rep was rude and stated I either had to pay $15 per month for a warranty or $89/hour for a service call. I let them know I would call back. I texted with my sales rep and he said he thought the camera was covered. I called back and the representative was kind and looked over the contract with me. He seemed to agree it was covered, but needed to take a break and speak with his boss. He said he would call back in 30 minutes. I never heard from him.

STOP? DO NOT BUY ANYTHING FROM THIS COMPANY. Do not sign a service contract. They have been sued in multiple states and will never let you get out of the contract. I have been fighting with them since November to release my system. I never signed a contract with them but they purchased my contract from TBI. My contract is up with TBI and I would like to use someone else. They will not release my system and they keep billing me. I have filed complaints with AG and BBB. For the few pennies that my service contract brings in a year they are spending way more fighting me.

This is the worst security system you’ll ever get. If you were contacted by this company run as fast as you can. They charge for service even if they don’t provide it. I signed up over 2 years ago, was locked into a 5 yr contract in that time I had service maybe 6 months of that. If you are having trouble getting out of a contract. Contact your state's consumer protection bureau that’s how I got out of my contract. Don’t use them, you will regret, I promise.

They took over my home security when Toll Brothers Home Security sold my account to them. For starters, I am pissed off Toll Brothers sold my account without my permission. I would have never gone with Toll Brothers Security if I knew they were going to sell my account to some ** company. Secondly, Safe Home Security handled my moving into a new home horribly. The least professional company I have ever dealt with.

Been with this company 5 years. I just moved and the new owners wanted a system. They failed to call them back for 3 weeks so they went with another company. When I moved they wanted me to sign a new contract. They told me if I do t want to sign, I can pay $2400 to get out of it or continue to pay with no service. Do not use this company, they will rip you off too.

This is the worst company ever!!!! I have been trying to get a hold of them for over a month. No one ever returns my call. They say they are going to call back but never does!!!! My alarm system goes off for no reason at all and if it is after 9pm there is no one there to help!!!! God forbid you really need the police. You would probably die before someone got you any help!!!! I have asked to speak to several managers and still no help!! If I could give zero stars that would still be giving them more than they deserve.

Safe Home Security provides low-quality service. First, my home security system was off. The company gave me all kinds of excuses for not coming to fix it. As a result, my home had no security protection for more than two months. Then one night, my alarm system was triggered accidentally. The company called for me to provide the dispatch passcode. I said I had never been provided one by the company. Then it called in the police for no reason. Then I got a $100 charge from the police. I told the company that this is not a fair charge. The representative called Michelle just denied any wrongdoing on the part of the company. Sad. This is not a trustworthy company.

I have a 5 year contract, but system has been broken for 5 months. They insist I pay, but cannot use it!!! They say they cannot find a repairman. They get paid. I don’t get service. I call but nothing changes. Terribly frustrated. Shouldn’t they have to hold up their end of the contract legally?