Safe Home Security, Inc. Reviews

This is the worst. My camera keeps burning up. I have a solar & it won't charge. They told me to get on the roof, take it down & plug it in to charge it! Really? I live in Phoenix AZ. The sun always shines. I'm so disappointed in this & mad at myself for letting me be talked into this. I'm stuck in a 5 yr contract & have to pay 3 grand to get out of it.

Stay away from this company. I was recommended SHS Direct by Spectrum. I attempted to buy a security system from them that never arrived. For weeks I tried to get them to re-send the equipment but each time they mislead or flat out lied to me; the equipment never came so I went with someone else. About two months later of complete silence, I then started get harassing calls from their agents. I explained to them the equipment never came and thus, I had no contract with them as the services were never activated. They then claimed they would expedite the delivery of the equipment and I said "no thank you, I no longer want your services."

I had a business leased for 5 years. I signed a contract with them to monitor my business for 5 years. They cancelled the contract and then after approving the deal, three months later they renewed it without me signing a new contract. They charged me for an empty space and is still charging me after the building burned down and nothing is there.

I just had the system installed about a month ago, Now my front camera is not working. I called last week and was told I will be called to schedule an appointment so a technician can come out. I called back today and was told my call back is to troubleshoot. No one called, but I was told the call will be to schedule the appointment, not troubleshoot. The battery is low is reason camera is not working. The camera was just installed. I made a bad choice by choosing this company.

The sales rep lied to me repeatedly. He was a rep for the broker, but Safe Home doesn't care what he said. He told me & I asked repeatedly if I could cancel at any time & he said yes, but never mentioned it would cost me 90% of 3 years service. The package deal also included TV, but he also lied about how much service. I was assured it would be the same as I had, but it didn't. Luckily the TV let me cancel. He also said it would pay for the internet, which I don't think it would. I signed a contract on the phone, which was dark & didn't show everything. Scams all around.

This company is horrible. Everything about them is a scam. The customer service is awful. The rep I talked with was rude, condescending and when I told her she was rude she said, ”You are saying that because you are not getting what you want!” I was wanting to buy out contract all at once and they will not let you even though contract says you can. She said policy would not allow?? They want to keep billing you monthly so they can still say you are their customer. Their equipment stinks and you can get much better from another company for the same price! I have worked in management many years and would fire someone who talked to a customer the way she talked to me and I WAS TRYING TO GIVE HER MONEY!!! 🤷‍♀️🤦‍♀️

Horrible and I believe fraudulent. Just trying to get them to do something for two months is incredible. Telling me that I’m retired New York City detective that I was shot seven times and I need protection. They don’t care. They’re supposed to remove the camera because it doesn’t fit my homeowners association and they won’t care. This company is not legit as a detective outfit. My reputation online and say I feel this company is not legit. Stay away.

Safe Home Security is selling some of their contracts to ADT. My daughter lives in Alabama and they sold her account to ADT. One of my two residences (in McCall Idaho) was sold to ADT. I tried for over a year to get service to my McCall address, and was never able to get a technician to my McCall home. Safe Home Security does not have service technicians (they have outsourced that). I made 3 appointments to get a problem with my equipment fixed in Boise, and the tech did not show up for either of those 3 appointments. I found out he was not coming when I called dispach at SFS.

My father passed away and I wanted to continue paying his accounts.SHS would not accept payments from me because I did not have an account in my name. I had to create an account to continue payments. I was forced into a new contract. What I was not told that it was a new contract for the next 5 years instead of continuing to make payments on the old account, which I was trying to do. I explained this to several people there including 2 supervisors who told me to write a letter stating I wanted to cancel the account. The letter was written but I was told the contract could not be canceled because I signed for services. I have no use for the alarm as I do not reside in the home.. I pay $43 a month for an alarm I do not use and a contract that I cannot cancel, at a home I don't live in. Don't know what to do I have been trying to cancel for 2 years.

They use foreign call centers, that bus list to spam call everyone. When I started asking detail questions they just hung up on me.

I have had Safe Home Security since 2024 but recently have had significant problems with the company. I had replaced my front door in November of 2025 and was unable to set my security system because it thought the front door was open. They weren't able to send a technician until January to fix the problem and it turned out that my old devices would still work but no one told us that until January. They continued to charge me a monthly fee even though I had called them in November about the problem. They said they would issue a credit once the problem was fixed.

Re: Safe Home Security... caveat emptor, VERY caveat!! A few weeks ago we had our previous, 20-yr old hard-wired system replaced with a new wireless one (2GIG) monitored by SHS. The cost was several thousand $$s. Ever since we have had nothing but TROUBLE! "Low battery" signals on 2 sensors, "Not under supervision" on a third sensor. Loss of wireless contact on a 4th sensor. Although SHS's warranty covers these problems (for now), each event requires that I take a day off work to stay home and wait for the service tech to come (4 times now over a span of ~8 weeks).

This is one of the worse company that you can use. Don't use them at all! They don't know what they are doing. They want to work on the equipment while in your house for two-three hours. The cameras is not compatible with the monitor. Someone actually did some damage to my granddaughter's car and the camera did not pick it up. The cameras stays on private mode. The one only the back can only pick up someone on the steps of the porch. The picture is so unclear. If you can't recognize the outfit that the criminal is wearing, believe me you won't know who they are.

I purchased my security system through Amp Smart/Alarm.com. It was bought out by Safe Home Security. I was just informed about this and it explains why the exorbitant pricing and unwillingness to work with clients. I called to reduce the clips due to my cameras not working. I wanted to reduce it to the lowest possible clip count, after all, THEY CAN SEE THERE ARE NO VIDEO CLIPS in 8 months! They stood 10 toes down on not being able to reduce the clip count because it is their policy and per my contract agreement. There is NO contract agreement that I signed with this verbiage, it's just a made up policy. I signed an agreement that stated I would not be charged a service fee or labor and now they want to charge me both a service fee and labor for cameras not working. Their current 3.7 star review clocks! It should be lower! If my company behaved like this company, we would be out of business!

Worst experience of my life! I was lied to and tricked into believing that there would be a camera attached to my house. This all started by the sales people saying that they could lower my Cox bill and my CenturyLink bill and would install the camera at no additional cost. Well, that was a lie. Now I’m being charged for some system that I did not even want in the system is malfunctioning 90% of the time. I want out of this contract, but don’t know how to do it these people should be turned into consumer affairs, and the Better Business Bureau Flim Flamm, and shady activities is what they associate with.

Please do due diligence before you sign with them. We have been lied to and deceived by this company so much. Today we were told that ADT bought their contracts and I was now in a contract with ADT. When we left Florida for the move to Georgia, we were told we could not bring our equipment with us, that we needed new equipment. When the tech came to install the system, we again stated NEW EQUIPMENT ONLY, NOT CONTRACT UPGRADE. Well hidden in those 9 million papers is just the opposite.

NEVER EVER sign up with this company. My account was sold to ADP without my knowledge. I was told I'm still under contract with Safe Home Security. Mr. Ryan ** was the rudest agent I ever spoke with in my life. He cursed me out and stated he doesn't have to deal with me anymore because we have been sold to ADP. ADP instantly gave me a discount for the next 3 months after letting the ADP agent listen to the call from Safe Home Security. They have the worst customer service and if you alarm goes off, it takes them 5 to 10 minutes just to acknowledge it. So you will just be screwed in the event of an emergency. Also when we signed up 6 years ago, we were told we were signing a 3 year contract just to be surprised that is was for 6 years. Horrible Company. DO NOT USE THIS COMPANY. Now on the to the BBB, Attorney General, and my 4 million followers!!!!

On 11-21-25, 2 agents that had Cox Communication name badges on knocked on my door. Wanted to talk about lowering my Cox bill. From there it changed to lowering my DirecTv bill. Then they showed me how I can get a security system without any additional cost to me. I told them we needed to keep Hallmark channels. About 2-4-26 all the changes that they put in happened. We lost all the hallmark channels that we had and the number of total channels was reduced. I contacted Cox Communications to find out what was going on and they said the agents did not work for them and that they had quit selling alarm systems on 11-12-25. I called the alarm company and they knew nothing about the 2 agents and kept saying you signed a contract. My wishes upfront went on deaf ears.

The worse experience. My dad passed and they said I have to continue because the contract is with the house. They will keep billing. Don't pay it! Get a lawyer!!! I did. Don't ever sign up with them and do your research. Look at everyone's reviews.

Dealing with SHS is a nightmare, and so are the representatives who handle calls for this company. Despite multiple attempts and submitting a cancellation notice, I can't seem to cancel my contract. I refuse to let this company secure my dog's house. Highly deceptive business practices!

Service tech truck broke down (2nd year in a row) and the tech couldn't be bothered to contact me and advise. I called customer service and they were absolutely useless. Still awaiting a call back. These people are very hard to do business with.

I purchased the Safe Home Security system and I have not been secure at all. I purchased my system and within 3 months the camera was not functioning. I called the company several times and and 2 occasions was told to get a ladder, climb up and take the camera down from the corner of the garage and charge it!! Finally, after several more calls the recharged the battery which lasted 1 month. As of 2-11-26 I have not had a working camera since Dec. 2025. I have had 4 false alarms reported because the system is setting itself off. Each time the false alarm was initiated I was away from home!!

Do not recommend. I am having to pay over $1000 to get out of my contract because we are moved, but I was willing to do that just to be done with this company. However, it's been over a month now that I provided proof of sale of my house and they have not gotten back with. Yet I am still being charged monthly and the new owners of my previous home say the service has been turned off. I have to pay it though because if I don't they will probably report me to the credit bureau again like they did when I accidentally missed 2 months of payments. They never even tried to contact me before reporting me to the credit bureau either. There's enough bad review on here and Better Business complaints, I feel like a class action lawsuit is in order.

I strongly recommend that no one get involved with Safe Home Security or their affiliate Safeguard America. What started as a simple request to move my home security service turned into a nightmare of misleading contracts, a system that never worked, and being billed for a house I no longer own. I ended up with overlapping agreements, no working system at my new home, continued billing for my old one, and additional charges of around $400 for equipment and services that never functioned. The equipment that was installed never worked properly. I had no real monitoring, no app access, and no ability to use the system the way a security system is supposed to work.

Was convinced to install system in our new home. Installer made an unrepaired hole in the wall attempting to set system up. Was told that he would return the next day to finish explaining system and give us the resources to secure our home. No call...No show. Went to YouTube to learn how to activate my system from my cell phone which required another app. Still unable to download video feed to my wife's phone. System failed due to a faulty sensor and set off alarm. My wife's code did not shut off system. The only code that worked was the silent alarm. This resulted in a visit from the police who were quick to inform us that next false alarm would cost.

I have never had a company that penalizes their clients!!! I have attempted to cancel my services 6 months ago and they say I must pay up to the date of 10/27/2026 at $45 dollars a month no matter when I cancel. This is a hardship for me. My husband passed away and now every penny must be counted. I believe in paying my bills, but not if I'm not going to use the service or product. This should be against the law. I understand a penalty for cancelling a contract, but this is astronomical!!! This was NOT explained to me when I was shopping for an alarm company and it is not even clear on the contract without having someone explaining it. I would like to know if it is possible to start a Class Action suit on Companies like this for creating a Hardship for people trying to live with security?? 5 year- no cancellation is not how the system was sold.

WARNING: YOU CANNOT GET A BUY-OUT TO SWITCH COMPANIES UNLESS YOU ARE DEAD OR SELL YOUR HOUSE. Now I have to pay for 2 security companies for 3 years and GET NOTHING FOR SERVICE from Safe Home Security. This is shameful. THANKS SAFE HOME for nothing

My husband has been trying to cancel service on his parent's house for MONTHS ahead of selling the home, as his dad has passed away and his mom is in memory care. A confirmation letter of cancellation was received 10/20/2025, but a bill was just received for November and December. The company is now saying they will not cancel without proof that the house has sold. SHS is a total SCAM and should be avoided.

The terrible reviews are 1000% accurate. Completed my 3 year monitoring agreement in which I purchased and paid for the alarm panel, sensors, etc. upfront from their local dealer. The system has worked fine and the monitoring service was good (they use Rapid Response). However, upon the end of the 3 year agreement, I contacted them to cancel my monitoring service and release my alarm panel from the Alarm.com account so I could use my panel for another service if I so desired. Again, I own the equipment and have every right to do so.

I recently attempted to cancel a service my late husband signed up for in 2022. He passed away nearly three years ago, and I have since sold the home associated with the account. When I contacted customer service, I was informed that I would still be responsible for payments until October 2027. I requested a copy of the contract to understand how the company addresses something as significant as the death of the contract holder. The agreement, however, contains no mention of survivorship, death, or any related provisions. Only after I pointed out this omission was I told that I would be required to pay 90% of the remaining contract balance.

We've been trying since selling our home to pay off the remainder of our contract with SHS. They have the deed proving we sold our home - have had it for over six weeks now, but we cannot anyone to follow through and send us a final invoice to pay off our remaining five months of the contract. No one returns calls or answers emails. Promises are made of responses within 24 hours which never happen. We didn't want to transfer the contract to our new home and the new owners didn't want a contract with SHS. We just got a voice message that SHS had tried to check the system at our old house but no-one responded however, they still had us owning the house! We're trying to remit what we owe but cannot get any reliable help.

Not happy with the deceptive sales practices, sending message portraying to be from ADT for a system upgrade. Salesperson Elliot said I had to mail a letter to ADT to cancel my service but don’t mail it for 3 Days. Only to find out that that’s their cancellation window. I called ADT only to find out that my sensors wouldn’t be working with their equipment. I called Safe Home and they couldn't guarantee they would work even though the salesperson said they would. It’s been almost 20 hours and still no callback from the salesman or customer service. Definitely call your alarm company before you cancel.

Terrible!!! Do not use this company, especially if you are an Ohio resident as they do not have a technician in the state. The management is very poor. They will tell you specific times they will call you and never follow up. Never ever trust this company!!!

Very deceptive sales practices; came door to door claiming to represent ADT to replace older keypads. Once in the door, there was pressure to let them replace the keypad for free, and gave confusing info about needing new keypad to get our ADT system to work ok with it. Claimed “official” ADT technician would come later if desired, but would charge $199 to do it, while he would do it for free if done while he was here today. Then, with more questioning, he clarified that future repairs would be by SafeHome. I refused and checked with ADT later; they did not send him and do not do door-to-door work without pre-notifying of need for new equipment. Avoid! Would have connected me to wa hole new company with very questionable practices.

I will simply say this. Expect some mysterious issue whenever you try to cancel. You’ve been warned! I bought out my contract in April 2025 after mailing in a cancellation letter. I was told in August that they never received my letter. In August I sent an electronic letter via email. Now, I’m being charged for May, June, July, August and September. Again, you’ve been warned!

I have been without service since October 2024 because of hurricane Helene. I informed the company needing service, Have not received service as of September 20th 2025. But I received bills each month and have not paid bringing my total over $1,500. I informed the company that I need service over and over again. Alarm is down and will not work, still I receive bills. What should I do? You have taken advantage of a disabled senior citizen. Do not use this company.

Safe Home Security is a scam company. I signed up with 5 sensors, including a motion sensor I was assured would not be triggered by my dogs. From day one, it caused nightly false alarms. A technician later admitted the issue couldn’t be fixed and told me to cancel, which I did in 2022. Despite canceling and never using the system again, Safe Home kept billing me every month. When I called, they dismissed it with “it sucks that it happened” and tried to upsell me new equipment or a new 3-year contract. They refused a refund, refused to take responsibility, and hid behind a “written cancellation required” excuse.

After numerous attempts to speak with a person, through emails and phone call attempts, it was not until I stopped making payments with them, long enough to have their collections team reach out to me, that I actually spoke with someone from Safe Home. Mr. **, was the collections team manager, who actually sent me a letter, with a number that was actually answered. I explained to him, how impossible it had been, trying to get an agent, or service representative, or anyone from Safe Home, to answer my phone call, respond to my emails, or any form of 'human' contact.

RUN - don't sign. We had a salesman come to our house telling us he was from ADT and got us to sign up for their system. This was November 2021. Just yesterday, August 11, 2025, we contacted ADT to add additional services to our monitoring. That is when we found out that this is NOT ADT but Safe Home Security. We never received a copy of the contract until yesterday as well. The only thing we had was the application in which the sales man clearly writes "ADT". We've tried calling Safe Home Security only to be told we are stuck in their 63 month contract and we cannot get out of it. This is Fraud! Had we known (or even received a copy of the signed contract) we would have cancelled immediately.

⭐ 1 Star – Feels Like a Scam – Impossible to Cancel. I would give zero stars if I could. SHS Alarm is one of the most frustrating companies I’ve ever dealt with. Canceling their service is nearly impossible. I’ve called multiple times, sent emails, and still got no proper response. They keep charging me even after I’ve clearly requested to cancel. It feels like they’re just trying to trap people into payments they can’t get out of.