Safe Home Security, Inc.

The people there are extremely rude. We couldn't find the single page contract when she moved so we stopped the autopay from her bank. They then contacted her sending a letter to the previous address. This was in March. She moved in with me in October 2016 and paid them through March when we canceled. They then called the neighbor who was on the emergency list to inform her that the bills were not being paid. How dare they do this. I then got a number to call and I called right away after I found out how they had treated my mother. I have only been getting the runaround and they are not nice to deal with in any way shape or form. We did everything that they requested. Sent a letter canceling, sent the death certificate and the sale of the trailer paperwork. You would think this would be enough and they are still billing her monthly for their service.

I am getting ready to contact an attorney to find out what we can do since she did not know it was a five-year contract and did not know that there was a clause that even in death you still owed the contract. My stepfather was put on hospice care permanently a few months later and died one year after they signed their contract. I would really love to know if others are having this issue also. They are terrible people who prey on the elderly. Why would you sign up a couple knowing what their ages were for the longest contract possible and not explain to them in detail that if one of them passed away the other would be liable for the remaining contract. This is shoddy business practice and very deceitful. My step-father would NEVER have agreed to those terms as well as my mother.

A "customer care" rep suggested that I needed to send a letter from my dad's physician verifying his condition and they would review the case. 3 weeks later, and after SHS had debited my dad's checking account for another $ 42.99, I had heard nothing in response. I did receive a form letter offering to move Dad's service to a new address. I contacted customer care again and was informed that, despite my father's condition and his obvious lack of need for home security, SHS could not cancel his contract unless he paid the $1,300.00. I'm furious and can't believe that any company with any sort of moral or ethical common sense wouldn't just let my dad out of this contract.

It's bad enough that Dad developed dementia, has to move from his home, can't drive a car and feels he has lost his freedom. Now I'm dealing with these stubborn and insensitive people who insist on taking money that they will never have to provide service for. It is absolutely mind boggling!! The people I have spoken with have all been condescending and unresponsive. I jumped through all of the hoops that they set up to "resolve" this situation, was left in the dark with no follow up on their part and ended up right where I had started 3 weeks ago. No resolution. I am so frustrated and disgusted with Safe Home Security that I had to take the time to write this review. I wish the rating system included negative stars because I feel like 1 star is even too kind to give this company!

Mr. **, was very persuasive regarding the level of services to be provided, service cancellation, provided lots of references and assured us that since we were renters of the property, we would be able to cancel the service, if and when we decided to move, purchase a property, etc. There was never any conversation about a long term contract, a need to move the service if we decided to move, etc.

The fact that we were never made aware of any company by the name of Alliance, Security Systems, Safe Home Security, Alarm.com involved in this proposed security system/thermostat, etc. makes matters even worse. To all intents and purposes, and, as far as we knew, we were doing business with ProLink Protection of Mesa AZ from 3/24/15 until approximately 4/15/16. The “email” documentation included in this package, hopefully, supports the back and forth with ProLink Protection of Mesa AZ in support of notification of our pending move effective 4/14/16.

Now, unfortunately, it wasn’t until today, Tuesday, 5/9/17 that I was made aware this service was never disconnected, billing was never stopped, due to receiving an email message indicating there was “failure message” coming from the system; and, now, it appears, as a result of contacting Safe Home Security what we understood to be your basic month-to-month service agreement, because we were renters, is still in service and the only way out of this “agreement” is a buy out.

We were never notified of any change in name of the company ProLink Protection to Alliance, Security Systems, Safe Home Security, alarm.com, etc. We have never received any information regarding the system was still in service. We have never, until today, received any messages regarding system failures, or any indication the system was still active.

The other very unfortunate part of all this is the copy of the agreement written by Mr. ** on March 25, 2015 is so illegible, faded & unclear, it’s virtually impossible to read anything. Additionally, it’s obvious that we were “duped” by Mr. **, as when the agreement was written (what appears now to be fraudulent), it is clear that he chose to indicate that we were the “homeowners”, which is totally untrue. At the time the agreement was written I made it very clear we were NOT the homeowners, and, even suggested to Mr. ** that he contact the homeowners about them undertaking this agreement.

It is with regret that this situation is just now surfacing; however, based on the circumstances outlined in this documentation, I have no intention of continuing this service; a) in a home I no longer live, b) haven’t lived in for over 12 months, c) have no interest in providing services for people I don’t even know, and, d) believed this was a month-to-month agreement. Letter RE: Service at **.

My position on this situation is this: I believe, based on never having been notified by ProLink Protection, that now a company by the Alliance, or, Security Systems, or, Safe Home Security/alarm.com of any name change/purchase/sale of ProLink Protection, I’m not responsible for this agreement, I believe, based on the documentation provided, the $40.99 per month, from 4/15/16 thru 5/20/27 should be refunded immediately, I believe this agreement was written fraudulently by Mr. ** in an attempt to bolster his “sales numbers”, The automatic debit payment(s) of $40.99 per month will be stopped as of 5/20/17.

The following information Your immediate attention to this matter is appreciated. In an effort to expedite this matter, a copy of this and associated email correspondence with ProLink Protection has been sent via email to: info@alarm.com Please provide & reply all communications regarding this matter in writing, either via, USPS or email. Thank you!

The service tech no showed on 3 different appointments. He finally showed up and installed the equipment but we had to pay. I continued to fight it and after a year they did reimburse our money after the company that installed it originally got involved (honestly I think the 3rd party ended up paying SHS and so SHS just reimbursed us to appease us but I don't know this for sure).

Well the system after it was installed at our new home never worked right and said disconnected on the main panel. We called back and they said they would send someone out and eventually they did. He said something was broken on the main panel so he ordered some new piece to be mailed to us and he would come back to install. The piece came but he never came back. We called and he never came so we called to try to get out of our contract since we didn't have a working unit due to them. They assured someone would come out and fix it yet no one did and we couldn't get out of our contract.

Also in this time frame they double billed us March, April and May 2013. They billed us under Safe Home Security and VOS ALARM on the same day in March and one day apart in April and May. I called in June after noticing it and they assured they would refund it. They never did. I kept calling and every time we had a new account rep and they had "no clue" what was going on with our account and would need to "look over the account and call us back". Well we would never get a call. I was calling monthly for a while then started to give up. I realized we were stuck paying for this crap for 5 yrs and had no way out.

I kept trying to get my refund for the double billing and sent in faxes of my bank statements numerous times to different account reps and still we have not seen a refund. I cancelled our account April 2017 and was told we would stop being billed yet we have continued to be billed. Called back and they said we will be until July. I explained again about the double billing and how if they will just cancel us now and not charge again I'll drop it and they assured me they cannot cancel me as we are in a black and white agreement. I assured them my black and white agreement stated we would have a working system.

Upon calling this last time we also found that this entire time they never changed our address to our new one even though we have informed them numerous times... Every time we called in fact over the past 4 years... And if we were to have an emergency this entire time emergency personnel would have been dispatched to our old address, 45 min north of us. How that is legal and keeps us safe is beyond me. Thank God we have not had an emergency and needed them. This company should NOT be in business. Not only have they demonstrated extremely poor customer service time and time again but I have paid them monthly for the past 5 years to keep my family safe and my family's safety is the main thing they have put in danger by not keeping proper records or doing their job.

I sent a email and a letter! I called back to get the final payment and they said I was under a year contract which I knew I was not. Long story short this went on back & forth for a whole year with them annoyingly calling me telling me my bill is racking up when will I make a payment. I kept telling them I sent in a letter to terminate the service and they will tell me when they receive it but never cancelled the service.

A year pass and someone called me and finally agreed that I indeed is under a month to month but instructs me to pay the fees & interests on a bill I tried to take care of a year ago but they said I was under contract another year. So they let a whole year go by to gather the info they needed to close it out but they want me to pay for the fees & interest of their negligence!!! This company is not BBB accredited for a reason. They suck and they know it! I'm just waiting on a class action law suit against them!!! Nothing is still resolved and they are still billing me for service after they have confirm all the facts of receiving my letter of cancellation and my service was month to month!

In January 2017 something changed. I suddenly set off my alarm a few times without receiving a phone call at all from the dispatch that would normally call me. So after a few months of noticing that I was not getting any calls (even though the money was being withdrawn from my bank monthly) I reached out to them and they told me the reason for this issue was because the G2 technology which my system was using to communicate was no longer in place. If it wasn't because I noticed that I was not getting called when the alarm was being set off I would have never received a notification of the issue. When I spoke to them, they claimed that they had notified me, but what they kept notifying me about was an attempt to get me to sign a 3 year contract, they never once told me about this technology issue with my system.

I called and asked them to cancel my account, and they said I had to email them a request to cancel. After emailing, they then sent me a letter telling them I had to call them to discuss my account. When I called again, they said it took 30 days to cancel the account, so I sent them a total of 4 months worth of payments without actually having any sort of security coverage from them. Must be nice to get paid to do NOTHING.

As soon as I stopped Automated payments, I heard from Safe Home, by letter, telling me I owed them money. I called and left over a dozen messages that I needed to cancel the service and left my name and phone number. I never received a single phone call back but I continued receiving their billing statements. Finally, I pulled up SHS on the web and called a technical support number. For the first time, I got someone live. It wasn't who I needed to talk to but they transferred me someone in billing who actually picked up the phone. This person said they received my voice mail about cancelling the service in August 2016. When asked why they never returned my phone calls so I could square up financially, they couldn't or wouldn't respond.

Bottom line, they say they are on the up and up contractually and I have no choice but to abide. But for people who are seeking a good security service, do not select Safe Home Security. They don't answer phone calls probably because they're banking on you getting frustrated and hanging up without ever resolving the issue. Don't know how these people face themselves in the mirror everyday.

In June 2016, I received a response letter from Monitronics saying that my contract with them does not end until June 2019 and refusing to cancel. Immediately, I called the number Todd had given me with the express directions to "only call this number if anything comes up and do not call Safe Home Security directly". There was no recording on the voice mailbox other than a standard robotic voice, no company name, no personal name... nothing. I called that number 3 times over the next week and never received a return call. So, I reached out to Safe Home Security directly. I explained the situation to them and they told me I needed to contact "the dealer directly". I told them I'd tried several times, with no response. They said they would have the dealer contact me. No one ever contacted me.

I contacted my prior company and had the chip SHS had installed removed and my system reconnected to Monitronics' monitoring service in June 2016. In December 2016, I noticed a charge on my account from SHS. So, I reached out to them again to re-iterate what I reported to them in June and that I still had not received any responses from their "dealer" and that I had not been receiving monitoring services from them for 6 months, as I had my Monitronics service re-connected. SHS told me they couldn't help me because I was still in the first year of my contract and that I had to deal with their dealer instead. I told them to cancel my contract with them, which is under their name and not their "dealer's".

In February 2017, I noticed yet another charge from SHS on my credit card statement. So, again, I reached out to them via telephone and was once again told they couldn't help me cancel their service because I was in the first year of service. Later that month, I received a copy of the contract with SHS. Again, I called to let them know I am not using their service and need to cancel. They told me they require 60 days notice in writing and gave me an email address to send my notice to, which I promptly did.

Then, in March, I received another letter from SHS saying that I'm under contract with them through November 2021 and giving me their Customer Care Department's direct telephone number. When I called the number, it was disconnected, with no forwarding number. I found another number for SHS online and called. After 25 minutes on hold, I was transferred to "Maria", in "Dealer Support". She took down the information (that I had already given so many times to various representatives) and said she would contact the dealer on my behalf.

When I finally spoke with the dealer (Todd's boss), he was very rude and argumentative, hurling accusations and calling me "stupid" and requiring me to send him a copy of my contract with Monitronics. I told him that was confidential information that I didn't want to share with him. He said there was nothing he could do to terminate the contract with SHS without my information from Monitronics. This felt very "off" to me. No vendor has ever required such a thing of me in the past to cancel a service (particularly one I'm not using and was sold under false pretenses). So, I hung up and called Maria at SHS. She told me that I was required to send confirmation that my Monitronics contract was still active in order for my cancellation with SHS to be considered and gave me her email address to send it to directly. I did send the letter from Monitronics I received in June 2016 to the email address Maria gave me.

The next day, I called her to make sure she'd received my email containing the letter. No return call. So, I called again the following day and left a voicemail message for her. No return call. I called again and left a message. Still no return call. So, I dialed the main SHS number and was told "Maria has left for the day". SHS has cost me a huge amount of time dealing with this ridiculous situation. Why are they so cavalier? At this point, I believe the company to be run by scam artists. I do not wish to deal with them again and will warn anyone willing to listen against using their services.

After waiting another month I sent a letter to discontinue the service based on their inability to service my system. I got no response. I called and was told that I had been paying every month for service (14.95) but they had no one in my area to service the system! I then got a lawyer, who was unable to get them to cooperate. It was passed on to the State of Minnesota Attorney General. That only triggered a very rude letter. My bill continues to add up and I have no idea what to do next. I will not pay them another dime.

According to them if I don't cancel by January 21st then there is a rolling automatic contract for a year. I sent my cancellation on 13th January so that did not hold water. Then I was told that they need 60 days prior notice so in effect my cancellation prior to January 21st is void and will have the rolling automatic contract for a year. This to me is about the money not the service they provide. Don't ever sign up for their services because it is inferior and they have horrible customer service in effect mafia.

Upon completing the written contract my mom noticed the monthly monitoring fee was quite a bit higher than they had been paying. When she mentioned this she was immediately accommodated with a lower monthly fee which was written and she initialed it. However, we believe the change was only made on the pink-customer copy not the original copy. At 90 yrs. she did not catch this scam tactic. After two weeks passed it was discovered that their original security company did not go out of business and their contract with the original company was still binding. This company was kind enough to give my parents two months credit and time to work out the issue with Safe Home Security.

Advocating for my parents I have gotten nowhere over a course of 5 months. Safe Home representatives have done nothing but transfer me to other representatives arguing that there is no upper management to speak to for such issues. They have not returned calls, written communication nor sent a requested copy of the original contract (white-company copy). Plus the monthly fee is not the amount my mom initialed. It is a much larger fee! My parents canceled their credit card in which auto withdraws were authorized and reinstated security monitoring with their original security company. Now they receive hard copy bills from Safe Home Security and have been threatened with collections. I am still trying to resolve this issue for them. Nightmare!

Safe Home Security and all the other names it goes by is a disreputable security alarm company who employ temporary workers to aggressively canvass neighborhoods selling residential security systems. These workers use unethical and dishonest sales tactics meant to mislead and confuse the homeowner. They target not only people already under contract with other alarm companies, but also the elderly. What is worse is that Safe Home Security looks the other way and allows this to happen! Beware this company!!!

And this is at my parents' house and I don't even live there, and they don't speak English, so every single time something after god knows how many phone calls and zillion emails and 3 no show appointments, somebody came and replaced batteries in all the sensors with brand new ones, the very next day I had the same issue. And the panel kept showing low battery in the master bedroom's sensor, finally I got a call From Jemma who claimed she is a supervisor, contacted me directly, and that's after several requests to call my cellphone instead of my dad's!!! Anyway, she had no idea what the hell she was talking about, she even said that herself, she didn't even know what kinda battery should be used for the sensors, let alone knowing what number! But even after hours of explanation, she still sent me the wrong batteries! Which I didn't even need!

So finally said I wanna cancel my service. She talked me into renewing my contract electronically, since It was close to that date. I said I would do it only if they upgrade and install a brand new system for me after all the hassle, and she verbally Agreed to that. She emailed me the renewal forms but I was busy and couldn't get back to her right away, she bombarded my email account and was super pushy. Well I was so irritated by the time I opened the email that totally didn't pay attention to the ridiculous terms and never noticed that she actually put my mom's initial on the papers herself, even wrote my mom's name in her handwriting, but unfortunately my dumb ass already had signed the papers electronically.

Anyway long story short, Friday somebody was suppose to come to install the new system, Jemma left me multiple voice msgs to expect somebody between 9 am to 1 pm, guess what nobody showed up! Finally we rescheduled for today, the guy showed up around noon, and as he started drilling the wall, told me he is only gonna install a new panel, and all it says on his ticket! I called Jemma right then and there, I was so irritated I could break the phone as she was struggling to say the right word, and all her responses were so unrelated and poor, it almost made me laugh! She said "In order to cancel your service we must first, receive your written request" and that she doesn't have the authority to take further actions!!!

BUNCHA BS ALL ALONG! Waste of my breath, waste of time, money, space... and I just came across this page, which made me happy and upset at the same time, I kinda felt stupid for falling for the whole thing and just realized how difficult is to get rid of them. But at the end of the day, I appreciate whoever created this page and all the effort everybody has put in, knowing that I'm not the only one, puts my mind in ease, a little bit. I am writing this cancellation request right now, any suggestion in terms of what to say or what not to say, I'm done being polite, honestly. But if anybody out there had success in any way, I would appreciate a feedback!

I've had the alarm from Safe Home for over a year now and it hasn't worked properly since I've had it. Several false alarms. Was called by alarm company and told someone was breaking in my house. Left work and speeded home to find everything just as I left it. No break ins. No police responding. Called for service and took off from work to meet service person. They never showed! Called and tried to cancel the whole alarm and was told I can't until contract is up. Scheduled second service appointment. Was told no openings for three weeks yet I still have to pay for service since I'm in a contract! This company is a rip off and should be shut down. Beware.

In June 2016, we had 2 false alarms again. Both times, I spoke with SHS on the intercom, that all was fine. After the 2nd alarm, I requested to have someone check my system. I was informed that the service COULD NOT be arranged until 3 weeks later. As I said, dealing with many health issues... when I was told it would be 3 weeks, my 1st question was "how can you be a security company?" Then, so I pay for a month and only 1 week of service. Doing this, YOU ARE NOT!!!

I sat and read my 3 year contract. On the contract it gives a fax number to fax the cancellation to. In addition, even though I did not agree...it said to cancel, you had to pay the current and next months charges...which they had already taken. I cancelled the auto pay at my bank. They can NOT get to my money anymore...without a courtroom...I PRAY. Due to my circumstances, and had to act on behalf of MY family's safety. THEY BREACHED THE CONTRACT due to not providing the security they claim to provide. 3 weeks away is a joke. And in mine and many other's book IS NOT A SECURITY COMPANY. Anyone WILL see this the same way. It's like a bank opening the doors and leaving. Take what you want. LOL.

My system was COMPLETELY removed in early July 2016. The complete system has been shut off since June 23rd 2016. I get regular calls from them for money. As soon as I mention the step in cancellation, they hang up. Back in June 23rd 2016, after finding all this out, I became very UPSET to say is being kind because, I have my wife, her sister and a 3 year old living in my home...and I had MAJOR brain surgery on July 14th. I have screen copies of my login with them. And keep in mind it is 2017. Over 6 months my online status has been shown as June 23rd 2016 10 - 11 AM. I have YET to get a call after 6 months, other than threatening me to pay up...that I cannot cancel.

I explained that THEY breached the contract, failing to service equipment, as stated in THEIR contract. I followed it to the letter. Still no service from them and MANY threatening calls on a regular basis. Since this is happening, and I find them on the phone, I say "1 moment please. Yes I am her, and by law I must inform you that this conversation is being recorded. Most object, or just hang up." The objections, I just tell them, "the answering from THE COMPANY notified was being recorded. Why can't I. What are you afraid of." So they hang up. Put in request for a manager now 4 times. Only answering machine and no call back.

After I recovered well enough from removing the aneurysm, with brain surgery...SO I am tired and talking to a very good friend and my attorney...he's ready. This is NOT phone harassment or any minor issue. They have put my wife, son, sister-in-law and her 3 yr old IN DANGER. I keep begging them to take it to court and if it shows on my credit report, we would have a major legal problem. GOOD LUCK. Almost sounds to me, they need class act (Group) to file. Worked with my friend against a very similar company. It went very very well. The company, between both attorneys and 3 others they flew in from Colorado...tally they paid just over $250,000.

PS. Please not all problems shown are right now...and the dates on the problems over 6 months ago. Also, I think my attorney has the contract but I DO have these 2 attachment, they are playing games. The bill says Safeguard Security, but the log in print of my status also shows SHS (Safe Home Security). Top left corner.

The guy has to come back and he said that he didn't think I would have the "free installation" b/c of the need for all the windows (despite me giving the number of windows/doors I have). I told him "the person on the phone said it didn't matter it was all covered," and he said, "Well that might be the case." I told him it would be the case or there would be no business interaction b/c several companies have called to get our business and we have the opportunity to get a good deal. He stated multiple times that the middle persons who set up the call and sales pitch had nothing to do with him, that they don't work for the company, they are a "middle man."

Not taking any responsibility for the services that got them the business in the first place. I'm glad the guy had to leave and didn't have the supplies necessary to do the job, I haven't even gotten a callback. Based on the interaction alone and the lack of communication and continuity from Safe Home, I will NOT use this company. I'm glad I'm I didn't get stuck with them given the amount of negative reviews here.

I called into customer service, and I'm again surprised to find that there is not an option to speak to someone regarding an alarm event. I chose option 2... Customer service, and was promptly put on hold, and then hung up on. Called back, and spoke to someone who was very apologetic, but could offer no explanation for why I wasn't called. He did suggest that I speak to his Manager, who was currently on the phone but advised me to leave a message and he promised the Manager would call me back. I'm still waiting for that return phone call. I did not sign up with this company, I signed up with Security One and was extremely pleased with their Customer Service. I'm thoroughly disappointed and concerned about this company's customer service going forward.

Then I was told three weeks for a service call. I ask to speak with a supervisor and I was told the only person higher than the person I was speaking to was the owner. I said then have the owner call me. Of course no phone call. I decided that I may need some of the equipment replaced. I called customer service to find my local office so I can just change our equipment and be done. The customer service person told me they didn't know the address. Unbelievable! Then she transferred me to a supervisor. He was rude. He told me my appointment was never confirmed. I didn't have a service ticket in. He tried to put words in my mouth. He called me intimidating. He said they were one of the largest alarm companies in the world but they only have one tech in my area and he is only available on Thursdays, which I was never told before. This Thursday was Thanksgiving so I would need to wait another week.

The bottom line is I pay this company monthly to monitor my alarm system. If the system isn't working they can't monitor it. If I am paying for alarm service that is because I feel I need it. When I report a problem I expect it to be taken care of in a courteous and timely manner, the same way I pay my bill each month. I decided I want out of my contract. I was told to send in a letter now but I had to keep paying until August when my contract expire. If I didn't send in a letter my contract will be automatically renewed.

I never chose this company. After reading the reviews I would have never chose them. There should be a way I could end this contract. They are not protecting me and my family if I have faulty equipment and have to wait weeks for them to replace it. After reading reviews not only will I have to wait weeks but I will have a big bill to accompany my wait. All these people do is collect a check. If my alarm goes off they call the cops. In the two years it's went off once by mistake and no one notified me. They said they didn't have my cell. When I signed up I provided my cell as well as my son's. They said they called the house. Obviously I wasn't at home. I have had alarm service since the 90's and never had a problem.

Oddly enough, when our 3-year contract with PHS ran out in 8/2016, SHS cancelled our contract without inquiring whether we wanted to continue service, which I thought was rather unusual. Usually companies want to keep charging you. I looked at other security companies but everyone wanted $2K up front for all new equipment so I contacted SHS to continue service at 1/2 the former price as the equipment was all paid for. This was finalized in 9/2016 and I thought all was good. However in 10/2016 the Alarm.com APP stopped working and after several calls to them they pointed the finger at SHS. I called SHS 3 times (at least they do answer the phone) and was told each time that the problem would be fixed with Alarm.com and I would be contacted when that was accomplished, which never happened.

I just called them for the 4th time and now they say they are discontinuing to work with Alarm.com and need to switch me over to Quantum, and that requires a second service call. So it has taken 4 weeks and 7 calls to Alarm.com and SHS and I still have to deal with scheduling another service call (they came out when I re-upped service in 9/2016 already), and evidently have to deal with another APP. Just a huge disappointment. We knew PHS was a dog and now it looks like SHS is no better. By the time this is over I will have made 10 telephone calls and dealt with two service calls and I don't know when it will be done with. Something like this should have been fixed with the first call or two. I, and I assume anyone else, doesn't have time to deal with inconsistent and poor customer service. I would urge everyone to avoid SHS like the plague and start with a reputable security company with good customer service and prompt follow up.