Safe Home Security, Inc.

This is the worst security system you’ll ever get. If you were contacted by this company run as fast as you can. They charge for service even if they don’t provide it. I signed up over 2 years ago, was locked into a 5 yr contract in that time I had service maybe 6 months of that. If you are having trouble getting out of a contract. Contact your state's consumer protection bureau that’s how I got out of my contract. Don’t use them, you will regret, I promise.

They took over my home security when Toll Brothers Home Security sold my account to them. For starters, I am pissed off Toll Brothers sold my account without my permission. I would have never gone with Toll Brothers Security if I knew they were going to sell my account to some ** company. Secondly, Safe Home Security handled my moving into a new home horribly. The least professional company I have ever dealt with.

Been with this company 5 years. I just moved and the new owners wanted a system. They failed to call them back for 3 weeks so they went with another company. When I moved they wanted me to sign a new contract. They told me if I do t want to sign, I can pay $2400 to get out of it or continue to pay with no service. Do not use this company, they will rip you off too.

This is the worst company ever!!!! I have been trying to get a hold of them for over a month. No one ever returns my call. They say they are going to call back but never does!!!! My alarm system goes off for no reason at all and if it is after 9pm there is no one there to help!!!! God forbid you really need the police. You would probably die before someone got you any help!!!! I have asked to speak to several managers and still no help!! If I could give zero stars that would still be giving them more than they deserve.

Safe Home Security provides low-quality service. First, my home security system was off. The company gave me all kinds of excuses for not coming to fix it. As a result, my home had no security protection for more than two months. Then one night, my alarm system was triggered accidentally. The company called for me to provide the dispatch passcode. I said I had never been provided one by the company. Then it called in the police for no reason. Then I got a $100 charge from the police. I told the company that this is not a fair charge. The representative called Michelle just denied any wrongdoing on the part of the company. Sad. This is not a trustworthy company.

I have a 5 year contract, but system has been broken for 5 months. They insist I pay, but cannot use it!!! They say they cannot find a repairman. They get paid. I don’t get service. I call but nothing changes. Terribly frustrated. Shouldn’t they have to hold up their end of the contract legally?

We were told they could move the security system to our new home when we moved. We have moved into our new home, and they are now telling us they have no one to install the system into our home. They are still billing us and we are not receiving their service. They are saying we are in a contract until 2025 and will have to pay thousands of dollars to get out of this contract. Even though we have no security system!! This company is a scam! Please beware!

They took over my account information from another company. However, my contract was finished, but they kept billing me. I called them to make sure that everything was cancelled. That didn't help. They reported me to Transunion, as if I was late on payments. I called them to fix it. They said that they would, but they didn't.

To even give this company 1 stars is an insult to stars. Two years ago, we had a salesman from Safe Home Security knock on our door and claim he could save us money on our existing security system. I specifically remember discussing our plan to move in the next couple years with the salesman and the fact that we didn’t want to be under contract for that reason. We wanted to maintain flexibility to cancel at any time because of our uncertain timeline. I was assured MULTIPLE times that would be the case and we’d have that flexibility to cancel on a month to month basis at our discretion. We still said no several times, but he was badgering to the point that we believed him and that’s the only reason we opted to move forward.

Add my voice to many across the country advising people NOT to use this company. They use predatory, high pressure sales tactics to target unsuspecting people, often seniors on a fixed income, into signing long term contracts. I was signed to a contract by a sales rep despite the fact that I was selling my home. The fault is mine for signing but the tactics used to convince me to do so were reprehensible. The result is I am stuck in a contract I don’t want and the equipment installed is going back to the company after three months of use. I cannot reach anyone to negotiate a lower payment, which I am willing to do. Clearly this is a business practice on their part. If anyone knocks on your door representing this company, say “No thank you” and slam the door as quickly as you can. These people are a nightmare.