Safe Home Security, Inc.

We recently cancelled our service with Safe Home Security and were told that our contract was in place for another year. We never signed a contract with them. They said it automatically renews at the end of the contract if you do not provide a letter stating you wish to cancel it. Letter must get to them 60 days prior to the contract end date. The customer service rep we spoke to so much has said he worked there for 8 years and never saw anyone get out of their contract before the end date.

Last January a man offered me a security system for $39.95 a month. For the first 3 months it only allowed me to set it while I was home. It always showed yellow as default if I wanted to set it when I left. After contacting the main office in Connecticut, I was told I had a five-year contract. A technician was finally sent in August and discovered that 2 of the sensors were never working correctly. I sent a form to our MN State Attorney General's Office. They received a letter from the company making promises, which were never kept. It is now November, I have just sent a second letter to the Attorney General's Office letting them know. I have also inquired as to what can be done to stop this company.

Safe Home Security will FALSELY report your original date of delinquency on your account by posting erroneous and false payment dates that you never made for no reason other than to ILLEGALLY re-age the account to hurt your credit after you close the account. They are reporting that I've never missed a payment since 2016 when in fact there has NEVER been a payment sent to them since installing their substandard equipment with a program that was never agreed upon in 2016. They (without proof) show ALL payments have been made but when you call these nitwits they cannot show a record of ANY payments at all.

The only reason they are getting 1 star is because there are no zeros. This place is the worse security system I have ever had. On December 2nd 2014 a technician came to my house and installed a security system. What I got was sensors to the front, back and garage door. So when I open the door it goes beep beep and says which door is open. The technician FRANKLIN told me it was a 2 year contract. Showed me a separate paper where he wrote 2 years and gave me to sign. When I called the office they told me its a 5 year contract. BEWARE OF THESE DECEITFUL TACTICS..

We have had their security system for over a year only to get us through the set up stages for Ring.com (10.00 monthly charge for 24/7 monitoring). We were going to wait a bit longer but then our story starts. Our panel fried due to power going out. In order to get panel fixed we would have to pay a tech around 90.00 plus an hourly charge. We declined since the app on our phone still was working and we were able to set and disarm through that.

I called to cancel. Was told I was still under contract until August of 2018. I waited till August 2018 to finish the contract terms. Was then told I had to cancel in October! Spoke to a different rep. Was told I had to submit a 30 day written cancellation request. I did so in September. I was told my service would end Oct. 27th. Called to confirm cancellation status on Oct. 30th. Was told I had to submit a second written cancellation letter for 60 day notice and now my service would end Nov. 27th!

This company is the biggest bunch of tell you one thing and never follow through. Upper level management won’t call back. Make promises and not follow through. Horrible horrible service. Never do business with them if you are smart.

After 3 year contract I sent 2 cancelation letters and they are still drafting my bank account. Called 3 times and they tell me they haven't received any letters. I find it hard to believe 2 letters got lost or misplaced. Bad business practice. Will not use in the future.

I called customer service to cancel my contract and they informed me that my contract was reinstated for another 5 years. They explained to me that I signed a form via email. Which I explained that I did not have that email at the time. I also explained that my daughter worked for them and had my info. They said that there is nothing they can do and that I still have 2 more years that I’m paying for nothing due to we do not use because I would have the police here every other day because my boys and their friends are consistently in out of the house.

The rep came to my home for demonstration and promptly gave all reason for their system. This included the facts as follows: the system could be cancelled at any time without penalty, I was very specific in asking this question; discounts from sponsors would offset the cost which is a lie, none of the vendors in the brochure have standard discount code for this product or service so it is a fight every month (my sponsors were ATT, AARP, Spectrum and insurance and the only one of them that was somewhat valid was house insurance that only because of documentation for police); there was no mention of a five year contract but when I called to cancel because of so many issues they said it could not be cancelled or I could pay 3000.00 to get out of it.

Worst customer service I have experienced in my lifetime by far! Called to cancel told me that there is no problem. I could do that if I wanted. Told me all I had to do was do it in writing with an email so I did. Got a letter in the mail that said I signed a five contract lol. I knew that was a lie. I would never in my life sign a five year deal with anyone. So I had to call about five times before they finally emailed me a copy. First one they sent was an old contract which was not even close to my signature. So I called and said this is not a current contract so they sent another one lol with a completely different signature also not even close to my signature. I have had and always used the same signature since high school! Bunch of scam artists. Had to tell bank to stop autopay.

My contract with SafeGuard/Safe Home Security was due to end 5/18/2018 and as instructed by Evelyn **, I emailed my intent to terminate services 60 days prior, on 3/19/2018. I received a letter in the mail from SafeGuard/Safe Home Security dated 3/21/2018 regarding cancellation of my services. Starting June 1, 2018, I have received invoices with a balance due and on the invoices is the name with whom I spoke with regarding invoice and cancellation and I was told that it would be taken care of. The August invoice I got transferred to 2 different people to try to get the situation resolved.

Pretty much the same problem everyone else is having. I sent in writing a cancellation request within the specified time frame of 60 days. I received a letter explaining that I needed to call the office to continue the cancellation process. During our conversation it was confirmed that my alarm service would be canceled in August 2018 and that would be the last payment. I was set up for automatic payments. They charged my account in September.

I was a happy customer for 5 years. We decided to cancel as someone is always home so there is no need for our alarm. Our contract was complete in August. I called in July to obtain how to go about canceling service. I sent my email 7/31/18. Received a request for more information 8/3/18. Sent email right back with what they needed. Received a letter 8/10/18 letting me know if I didn't cancel they would put me in another contract. I called in - they let me know that they felt my email was 2 days late and therefore renewed my account for another year. I explained no one told me in my call that it needed to be in by a certain date. They said they would review the call and contact me back.

If you are shopping for security DO NOT CHOOSE THIS COMPANY. The system is so sensitive that if anything hits the floor too hard then the alarm sounds and the police are dispatched. They will not do anything about it and now I get fined when the alarm sounds for no reason. Zero Help. Zero Customer service.

This company has very shady practices and I would never recommend them to anyone. I have had a home alarm system with them for several years and due to our financial situation I called to cancel and was told we were locked into our contract for 4 more years. I never signed a contract but they are saying it automatically renews if I do not cancel 60 days prior to the old one expiring. This is so shady. I have never been under a contract that was valid without my signature.

DO NOT USE THIS COMPANY. They send a repair guy out every few years to update your equipment. When the guy leaves he asks you sign the invoice, just like you do with any home repair tech. I thought I was signing a receipt confirming the work, but I was actually signing another three-year contract which was NOT explained to me. When I tried to cancel my service they wouldn't allow me because I "signed another three-year contract." I've talked to managers, supervisors, etc. They all have the same story and will not cancel my contract until the end of the three years. Even when I moved out of my condo they wouldn't allow me to cancel because I technically still own the property. This company is highly unethical and they have their customer service reps drinking the Kool-Aid as well. Biggest scam going, people. BEWARE.

Unfortunately my review is the same as most I am finding on here, the length of the contract continues to change. The customer service is the worst I have ever experienced. The hold time to reach them is worse than trying to call the IRS on April 15th. Several months ago there was an issue that resulted in one of the "retention" reps calling me daily. Extremely Rude, condescending and unprofessional. We get error codes on our system frequently, they offered to have a service person come out at no charge to check the system. It took 3 weeks for someone to call to set an appointment, then they were a no-show, no call. Can't get through on the phone to follow up. Complaining is a waste of energy and time. I am still trying to get our service cancelled after several years, do yourself a favor and stay away from this crooked company.

They call me today and, I mention to the lady that I don't want the service anymore after being with them over 7 years now and She just started talking to me like I am NO ONE to the point I had to GO OFF on her and then she mention that I have to give them 60 days for Cancel. So I ask can she email me that Cancel form and now it been hours and still NO EMAIL from them. Try to call them and NOW can't get a hold of anyone to pick up the phone now. Have to leave a voicemail and still NO ONE has CALL ME BACK YET.

Ok, I see I'm not the only one having problems with this company. I am so sick of Safehome! Stuck in a 5 year contract, which was suppose to have been 3 years and no one at the company cares that I'm not happy about this. I have been charged twice on my card for $203.82 on the same day in April, but no one at the company can see that. My card company is disputing them on that. They don't seem to be organized to know what you've paid or when, pymts get "lost" somehow. I'm being overcharged. My bill is suppose to be $41.99 a month, as of now I pay every 3 months, but it's coming up at $203.82 with a $10.00 late fee and a $2.86 finance charge with a $190.96 "previous balance' added with that = 203.82 instead of $125.97 but no one knows why that's happening... hmm??? WHERE is the LAWSUIT against these people? I need to be in that!

This is the most waste of time and money. I got locked into what was supposed to be 24 months ended up 42 months. My price went up. They added a warranty amount to my bill that was not in contract. I have been trying to get help with the accounts receivable & the so called account manager will not call me back. All the while I am getting late fees & additional charges!!! IT'S A SCAM.

This is the most waste of time and money. My system has not worked for a long time and they will not let me out of my contract. Just plain and simple take it out. They keep wanting to send people out that can't fix it. The service people tell them that and they make me wait longer to take another payment out. So far the customer service says what they can do which is nothing. The last guy tried to give me a lecture. No his money or time wasted. The system goes off in the AM all the time reboots twice a day. Will not arm to keep me safe. And yes they got me on price. I was paying 30.00. Now they have me at 49.99 Bad people!!!

Safe Home Security is the worse company I have ever had the displeasure of dealing with. I needed service in one of our locations, I called 11 times, spoke to 4 different people who always promised to call you back the next day - NEVER Received one phone call. Just choose another company - this will save you money and aggravation.

This is the worst security company. They are way overpriced and will not let you transfer service when you are moving. They were not upfront about their terms (payment amount or length of term) until they were installing the system. I will never do business with this company and highly encourage that no one else do business with them either. I would not even give this company 1 star.

I was a customer with this company for over 10 years and recently terminated when I realized how sloppy and inferior service they were providing. When I tried to terminate their service, they showed their true colors - lies, deception and coercion. There are many better and cheaper home security systems options. Avoid this company!

If anyone would like to join me in a lawsuit please let me know. My parents were approached by a man who was selling this product to my elderly father. My father passed and so my mother called to cancel services. We find out that we either commit to 5 years or pay 90% of the contract which would be about $1K. They told us either we pay or my father's beneficiary would go to collection.

ZERO STARS. Their staff and customer service = worst ever. They only call because I cancelled the credit card that was auto-paying for their monthly service & that got their attention. Otherwise I would try to reach them and it would take months for someone to reach back to me. I have been sending letters to the top person in charge and they are still screwing me around. I cancelled my home security & moved it to my office. I found out they cancelled my office & kept it at my home!!! This is still taking forever for someone to get resolve the issue. STAY FAR AWAY! The mother company is Security One, and they sold my contract to this company which is a fraud scheme. Avoid both at all cost.

We were approached two years ago by two men who represented themselves as our existing company and were there to update our equipment. They then had us sign some paperwork and they also wrote a letter for us to sign for our existing company to cancel. We tried to cancel because of misrepresentation but we were told we couldn’t. We had a fire and the security system never went off. Come to find out they never installed a detector. They finally after many phone calls put up a smoke alarm.

My mother had this service fail twice. Pendant pressed, no response. She called them and was told "we don't have service over the holiday" (Christmas). Another time, she pressed the pendant and there was no response. After deciding to change companies, they continued to charge her monthly saying she had signed a contract. She is 94. She is unable to understand signing a contract. Communication with them is non-existent - poor follow-up. Beware! Sign with a larger, well-known and respected company.

OMG! Try and leave this company and they keep changing your end-date on your contract. We were given a date and when we were not happy and wanted a different company, they said we had 3 months left on our contract. No, we did not. It was past but we waited three months, like idiots. When we called again to cancel, they said no, we have 3 months left. What?!! So I said that we are canceling and that is that. Then we remove equipment, and a new company (we owned the equipment) but they continued to harass with calls and letters. We blocked their calls but they still mail us. I am not even sure if it's on our credit report but they are awful.