Safe Home Security, Inc. Reviews

Worst experience of my life! I was lied to and tricked into believing that there would be a camera attached to my house. This all started by the sales people saying that they could lower my Cox bill and my CenturyLink bill and would install the camera at no additional cost. Well, that was a lie. Now I’m being charged for some system that I did not even want in the system is malfunctioning 90% of the time. I want out of this contract, but don’t know how to do it these people should be turned into consumer affairs, and the Better Business Bureau Flim Flamm, and shady activities is what they associate with.

Please do due diligence before you sign with them. We have been lied to and deceived by this company so much. Today we were told that ADT bought their contracts and I was now in a contract with ADT. When we left Florida for the move to Georgia, we were told we could not bring our equipment with us, that we needed new equipment. When the tech came to install the system, we again stated NEW EQUIPMENT ONLY, NOT CONTRACT UPGRADE. Well hidden in those 9 million papers is just the opposite.

NEVER EVER sign up with this company. My account was sold to ADP without my knowledge. I was told I'm still under contract with Safe Home Security. Mr. Ryan ** was the rudest agent I ever spoke with in my life. He cursed me out and stated he doesn't have to deal with me anymore because we have been sold to ADP. ADP instantly gave me a discount for the next 3 months after letting the ADP agent listen to the call from Safe Home Security. They have the worst customer service and if you alarm goes off, it takes them 5 to 10 minutes just to acknowledge it. So you will just be screwed in the event of an emergency. Also when we signed up 6 years ago, we were told we were signing a 3 year contract just to be surprised that is was for 6 years. Horrible Company. DO NOT USE THIS COMPANY. Now on the to the BBB, Attorney General, and my 4 million followers!!!!

On 11-21-25, 2 agents that had Cox Communication name badges on knocked on my door. Wanted to talk about lowering my Cox bill. From there it changed to lowering my DirecTv bill. Then they showed me how I can get a security system without any additional cost to me. I told them we needed to keep Hallmark channels. About 2-4-26 all the changes that they put in happened. We lost all the hallmark channels that we had and the number of total channels was reduced. I contacted Cox Communications to find out what was going on and they said the agents did not work for them and that they had quit selling alarm systems on 11-12-25. I called the alarm company and they knew nothing about the 2 agents and kept saying you signed a contract. My wishes upfront went on deaf ears.

The worse experience. My dad passed and they said I have to continue because the contract is with the house. They will keep billing. Don't pay it! Get a lawyer!!! I did. Don't ever sign up with them and do your research. Look at everyone's reviews.

Dealing with SHS is a nightmare, and so are the representatives who handle calls for this company. Despite multiple attempts and submitting a cancellation notice, I can't seem to cancel my contract. I refuse to let this company secure my dog's house. Highly deceptive business practices!

Service tech truck broke down (2nd year in a row) and the tech couldn't be bothered to contact me and advise. I called customer service and they were absolutely useless. Still awaiting a call back. These people are very hard to do business with.

I purchased the Safe Home Security system and I have not been secure at all. I purchased my system and within 3 months the camera was not functioning. I called the company several times and and 2 occasions was told to get a ladder, climb up and take the camera down from the corner of the garage and charge it!! Finally, after several more calls the recharged the battery which lasted 1 month. As of 2-11-26 I have not had a working camera since Dec. 2025. I have had 4 false alarms reported because the system is setting itself off. Each time the false alarm was initiated I was away from home!!

Do not recommend. I am having to pay over $1000 to get out of my contract because we are moved, but I was willing to do that just to be done with this company. However, it's been over a month now that I provided proof of sale of my house and they have not gotten back with. Yet I am still being charged monthly and the new owners of my previous home say the service has been turned off. I have to pay it though because if I don't they will probably report me to the credit bureau again like they did when I accidentally missed 2 months of payments. They never even tried to contact me before reporting me to the credit bureau either. There's enough bad review on here and Better Business complaints, I feel like a class action lawsuit is in order.

I strongly recommend that no one get involved with Safe Home Security or their affiliate Safeguard America. What started as a simple request to move my home security service turned into a nightmare of misleading contracts, a system that never worked, and being billed for a house I no longer own. I ended up with overlapping agreements, no working system at my new home, continued billing for my old one, and additional charges of around $400 for equipment and services that never functioned. The equipment that was installed never worked properly. I had no real monitoring, no app access, and no ability to use the system the way a security system is supposed to work.