Safe Home Security, Inc.

Safe Home Security, Inc. Reviews

Cronwell, CT

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Overall Rating1.0 out of 5
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About Safe Home Security, Inc. Reviews

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Safe Home Security matches homeowners with security systems that fit their needs. With this company, you can use preexisting security equipment in order to create a custom home security system. It works with various security brands and offers several security services.

    Pros & Cons


    • Customized systems
    • Identity protection option


    • Limited price transparency
    • No online orders

    Bottom Line

    Safe Home Security offers customized home security options with the option to add identity protection through Allstate. Prices are not listed on the company website, so you will need to call Safe Home Security directly for a quote.

    Featured Reviews

    Lincoln, RI

    I would just like to set the record straight about Safe Home Security (SHS). They are a great company… I have had SHS for the last three years and we love them. I would recommend ...

    Read full review
    Las Vegas, NV

    I just moved and the new owners wanted a system. The company failed to call them back for 3 weeks so they went with someone else. When I moved they wanted me to sign a new contrac...

    Read full review

    What is Safe Home Security?

    Safe Home Security is a safety company that helps homeowners customize and design comprehensive home security systems. You decide what kind of system you want, and then Safe Home Security pairs you with suitable security brands, technology and equipment. The company can also assist with home automation technology and controls, and you can use preexisting security equipment if it’s available.

    The company also partners with Allstate to offer identity protection as an add-on benefit for customers.

    How does Safe Home Security work?

    You’ll begin by speaking with a Safe Home Security representative about your protection needs, including everything from doorbell cameras and alarm systems to keypads and controls. Safe Home Security then pairs you with fitting technology, brands and equipment to help you get the job done. Its partners include Honeywell,, Google Home and Amazon Alexa.

    You can also customize your home automation processes (e.g., setting alarms and switching lights on and off), and the company has a mobile app to help you monitor your home with live video and other controls.

    Safe Home Security costs

    Safe Home Security’s service costs vary based on the equipment and services you need. Unfortunately, those costs are not listed transparently on the company website, so you will need to contact Safe Home Security for a quote. The company also offers a professional monitoring service for a monthly fee.

    If you install a home security system through Safe Home Security, you could be eligible for a home insurance deduction through your insurer; the company will provide a certificate of installation for you to submit to your provider. You might also have to pay installation and activation fees.

    Safe Home Security, Inc. FAQ

    Where is Safe Home Security available?

    Safe Home Security is based in Connecticut and services multiple locations across the country. Customers from all over the U.S. can request its services.

    Does Safe Home Security have monitored or unmonitored systems?

    Safe Home Security offers both monitored and unmonitored systems. Professionally monitored systems require a monthly fee.

    Does Safe Home Security have multiple package options?

    No, Safe Home Security doesn’t offer prearranged packages. Instead, its employees help clients determine which security equipment and services they require and develop a contract around those needs.

    Who owns Safe Home Security?

    Safe Home Security is owned by David Roman, who also owns Security Systems, Inc. (which operates as SafeGuard America).

    Is Safe Home Security, Inc. legit?

    Yes, Safe Home Security is a legitimate company. Its services are ideal for families looking to customize their home security and automation through a professional service. Clients also have the option to use preexisting security equipment when available. Ultimately, it’s probably not ideal for homeowners looking for an affordable, short-term security plan.

    Safe Home Security, Inc. Reviews

    ConsumerAffairs has collected 402 reviews and 210 ratings.

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    Page 1 Reviews 0 - 10

    Reviewed Sept. 5, 2023

    I'm in the process of contacting FTC or Better Business about Safe Home. They auto drafted out of my account twice in one month. I have been trying to reach out for 2 weeks and keep getting the run around.

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    Contract & Terms

    Reviewed June 22, 2023

    Took 8+ months to hear back on technical issue, no notice of contract transfer, 90% payout required to cancel regardless of the fact that I received no support for over a year. Pathetic company and predatory contracts, stay away.

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      Customer ServiceContract & Terms

      Reviewed June 22, 2023

      On 5/17/22 I entered into a 3 yr contract with this company to provide alarm service for my home. One of the cameras stopped working. I discovered that it is a mechanical issue with the camera hardware. On 6/20/23 I contacted the company to have the camera replaced. They said they would call me back in 5 minutes. After 90 minutes I had not heard from them so I called back. The rep was rude and stated I either had to pay $15 per month for a warranty or $89/hour for a service call. I let them know I would call back. I texted with my sales rep and he said he thought the camera was covered. I called back and the representative was kind and looked over the contract with me. He seemed to agree it was covered, but needed to take a break and speak with his boss. He said he would call back in 30 minutes. I never heard from him.

      I called again on 6/21/23. I again got a rude representative. He could not point out in the contract where the cameras were excluded. I asked for his supervisor. The supervisor also could not show me where the camera were excluded. He stated they were not part of the system. I asked for his supervisor. At first he refused and tried to give me the runaround. When I insisted he said he could get me his voicemail. I agreed. After a long wait I was transferred and the supervisor picked up. His name is Elan ** (I may have misspelled that). Mr. ** was also unable to show me where in the contract it excluded the cameras. He told me he is a consumer outside of work and understood what I was telling him. He then said he would get the verbiage to explain to me and call me back the same day. I never heard from him.

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      Customer ServiceMonitoringContract & Terms

      Reviewed April 13, 2023

      STOP? DO NOT BUY ANYTHING FROM THIS COMPANY. Do not sign a service contract. They have been sued in multiple states and will never let you get out of the contract. I have been fighting with them since November to release my system. I never signed a contract with them but they purchased my contract from TBI. My contract is up with TBI and I would like to use someone else. They will not release my system and they keep billing me. I have filed complaints with AG and BBB. For the few pennies that my service contract brings in a year they are spending way more fighting me.

      Horrible company! STAY AWAY. YOU have been warned. All I want is to get out of the contract that I do not have with them and cannot. Additionally, since no on ever picks up the phone I doubt anyone is even monitoring my alarm system. I have had neighbors tell me their alarm went off and no calls.

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      Contract & Terms

      Reviewed Feb. 9, 2023

      This is the worst security system you’ll ever get. If you were contacted by this company run as fast as you can. They charge for service even if they don’t provide it. I signed up over 2 years ago, was locked into a 5 yr contract in that time I had service maybe 6 months of that. If you are having trouble getting out of a contract. Contact your state's consumer protection bureau that’s how I got out of my contract. Don’t use them, you will regret, I promise.

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      Customer ServiceInstallation & SetupContract & TermsSales & Marketing

      Reviewed Jan. 19, 2023

      They took over my home security when Toll Brothers Home Security sold my account to them. For starters, I am pissed off Toll Brothers sold my account without my permission. I would have never gone with Toll Brothers Security if I knew they were going to sell my account to some ** company. Secondly, Safe Home Security handled my moving into a new home horribly. The least professional company I have ever dealt with.

      To give you the story, we sold our home and then moved back closer to the city. We let Safe Home know that we are moving and they never got back to us. So I emailed to cancel my account. Then once we already moved into our new home they called us back, two months later, stating that there will need to be a transfer fee and new setup fee since it’s a new system. I argued to just transfer my current service that I was in contract with over to my new home but they wouldn’t do it. I could tell they do this all the time to get more money out of customers that move because they know they have them in a hard place, because if you cancel the current contract you are in you have to pay the remainder of the balance. So screw it I said I would pay the upcharges and just come do it.

      They then never got back to me about the install date or anything. Literally the worst sales follow up in the world. I mean what customers HAVE TO FOLLOW UP WITH A COMPANY TO DO A SALE! This isn’t some type of luxury good purchase that I am chasing after its fucking home security, a dime a dozen product. So after my follow ups I said ** it, I’m just cancelling. Then it took 6 different account managers to finally come to some type of conclusion because all of them were incompetent and didn’t know how to handle my account. Your company is the worst run company I have ever seen. If I could short your stock I’d short it into oblivion.

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      Customer ServiceContract & Terms

      Reviewed Jan. 4, 2023

      Been with this company 5 years. I just moved and the new owners wanted a system. They failed to call them back for 3 weeks so they went with another company. When I moved they wanted me to sign a new contract. They told me if I do t want to sign, I can pay $2400 to get out of it or continue to pay with no service. Do not use this company, they will rip you off too.

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      Customer ServiceMonitoring

      Reviewed Nov. 17, 2022

      This is the worst company ever!!!! I have been trying to get a hold of them for over a month. No one ever returns my call. They say they are going to call back but never does!!!! My alarm system goes off for no reason at all and if it is after 9pm there is no one there to help!!!! God forbid you really need the police. You would probably die before someone got you any help!!!! I have asked to speak to several managers and still no help!! If I could give zero stars that would still be giving them more than they deserve.

      This company should be put out of business so stay far away. The workers there don't care about customers. They are a total piece of garbage!!!! I'm going to report them to state and federal agencies. I have a list of names and extensions of people who work there and they will be reported for neglect and not doing their job. I find this extremely shameful for a company to treat people this way when they are supposed to be protecting people. Well this company doesn't protect anyone. The only thing they are good for is taking your money!!!!

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      Customer ServiceMonitoring

      Reviewed Nov. 2, 2022

      Safe Home Security provides low-quality service. First, my home security system was off. The company gave me all kinds of excuses for not coming to fix it. As a result, my home had no security protection for more than two months. Then one night, my alarm system was triggered accidentally. The company called for me to provide the dispatch passcode. I said I had never been provided one by the company. Then it called in the police for no reason. Then I got a $100 charge from the police. I told the company that this is not a fair charge. The representative called Michelle just denied any wrongdoing on the part of the company. Sad. This is not a trustworthy company.

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      Customer ServiceContract & TermsTech

      Reviewed Oct. 31, 2022

      I have a 5 year contract, but system has been broken for 5 months. They insist I pay, but cannot use it!!! They say they cannot find a repairman. They get paid. I don’t get service. I call but nothing changes. Terribly frustrated. Shouldn’t they have to hold up their end of the contract legally?

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        Safe Home Security, Inc. Company Information

        Company Name:
        Safe Home Security, Inc.