Safe Home Security, Inc.

I own a rental property. My renter called me and asked if she can get an alarm system in the house that she is renting from me. I stated she could and I spoke to the salesman over the phone and he stated he needed me to come sign to give permission to put the alarm system in the house. I went over to the house and he had me sign an IPAD stating that I give permission to put the alarm in the home. It was a DocuSign so I never saw any contract on anything on the IPAD. Now I am trying to refinance my house and come to find out that this company put my name on a 3 year contract for this alarm system along with 2 other houses that I don't own that my renter is affiliated with and because the renter has been late paying the bill, there are now 2 lates on my credit report. This company is saying I signed the contract when both me and the renter heard the salesman say I was just signing to give permission.

Had this company for 13 years up to November of 2019 when my system had multiple false alarms. I was told no technicians in my area except on Fridays and they were booked several weeks out. I booked the first available Friday appointment and no one came. I called the office and was told that I was not scheduled. I reached again 2 weeks out and once again, no call no show and told that I was not on the schedule. I cancelled my contract, sent back my system as instructed and now the company is still charging me monthly fees for a SERVICE I NO LONGER HAVE. Now today 5/5/2020. I call and they stated that they have no record of my cancellation and I have a signed contract that they refuse to send a copy to me. Don’t do business with this company.

This company is very unprofessional. I had an agent who harassed and threatened me with phone calls, texts and emails because I decided to cancel within my 3 day rights. I've had to call several times because this company continues to send me bills after being told each time that the account was closed. At this point I must contact the Better Business Bureau and file a complaint. This is the WORST company I've EVER dealt with. The worst decision I've ever made in my life!

I have been a customer of Safe Home Security for 5 years and 10 months ago the system needed maintenance. After 3 attempts to get a technician to our house we decided to cancel service. We were no longer under contract and they deactivated our control panel but continued to charge us monthly. In January we settled with safe home on a $500 bill for service we did not receive and they quietly continued to charge us and the representative that took our payment stated outright that our bill was a $0 balance. This was a lie and they are currently trying to squeeze another $200 out of us and have no interest in fixing the system unless we sign another 3 year contract. Do not do business with them, they will tell you what you want to hear until you decide to go to another provider.

A few days after we got this security system, our heat sensor went out. We have called twice now and they still haven't come to give us a new one. They need to give us a refund for the time we've been without it.

From the first day I signed up with this company I didn't know but was getting scammed into a 66 month contract. Had the service for 16 months and bought out of the contract today. After multiple times being double and sometimes triple charged per month when they would just decide to pull money from my account on file! I recently sold the home with the system in it and called to get it removed so I could take it with me, was told I would be contacted and never was by my closing date. I then had no choice but to buy out my contract for over $1,000. THIS COMPANY IS WORSE THAN THE CROOKS YOU ARE TRYING TO KEEP OUT OF YOUR HOME WITH A SECURITY SYSTEM!

My friend, who is 95 years old was scammed by this company. They signed her up for a 66 month contract. She was already under contract with someone else, but they did not bother to explain that she may have to pay them too. The print was so small that I had to get my glasses and a magnifying glass to read it. On 1/31/2020 She fell and lay on the floor for over 7.5 hours with her arm broke in 2 places. I discovered her there calling out for help and called an ambulance. She repeatedly pushed the button, but nothing happen. She is now in a nursing home. She is lucky she did not lay there and die, while pushing the button the button that did not work. When my husband arrived on the scene he immediately called for service on the equipment.

My husband signed a tiny print contract based on what the rep said with this company when they purchased the company we were using. We went along with no issues until we sold our house to move. Suddenly, we are reminded of a 66 month contract that would have to be bought out or brought with us. To make a long story short, we ended up allowing them in our new home to “install” their system. They used all of the existing equipment in the house, nothing new. Honestly, we were just hoping to get through until 2021 to get out the contract.

To keep this short don't ever sign up for a security system! Our first contract was getting close to explain expire and we were planning on moving, a guy came and Said they had taken over and that we could have our new home in another state set up with the system, and they works have someone come and remove our old system so we signed a new contract for five years!! No one came to take it out but the rep. Said we could and to take it with us so we did. Kept waiting for installation and finally set up an appointment, the installer called and said he was at our door, well he was at our old address in Idaho!

This has been the worst experience I've ever had from a company. They bought out another company and either want us to pay $2k+ to get out of the contract, or $3k+ to get all new cameras so that we can see the video feed from a phone app. The company before them were astute in their services and they were easy to deal with. This company has screwed us as much as possible and refuses to release us from their absolutely abhorrent services.