Safe Home Security, Inc.

I'm a professional who writes this unfortunate review with full candor and it is my intent to warn any customers remotely thinking about this company. Customers want responsive customer service, honesty and professionalism when engaging a home security company. The expectation should be that you feel confident that your home, family and valuables are being protected and monitored in an expeditious fashion.

These guys are hustlers and their alarm is sucks..I had some issues in the front door. It keep bypassing. They send me three technicians and they didn’t figure it out. I kept Paying For no service..I don’t recommend.

Keep in mind I'm a reasonable, calm person but this company need to be taught a lesson. Just messing over people, how do we stop them? My contract expired after 3 years and I called and sent in letter to cancelled. They rolled over my contracted for another year and said, "After 10 calls if you don't pay you will be sent to collections." I have not have their system for more than 4 months. WHAT? HOW CAN THIS COMPANY BE IN BUSINESS? If you thinking about them please run as fast as you can. They are scammers. Take them to court! Keep letting people know they are not on the up and up. That why you see only one star. Should be zero. THIS COMPANY IS THE WORST. SHOULD BE CLOSED DOWN!

Shady billing practices from this company, in 2016 they took an unauthorized payment from my account and didn’t want to give it back, I stopped auto pay and requested quarterly billing and statements at that time, and used my banks stop payment to get my money back, fast foreword to present, my bill 2 quarters ago came in real short, I knew something was wrong so I paid full amount anyway, new statement new shows past balance due, call them to say I already paid this but they say I must pay anyway, obviously I’m not going to do that so I will update this with final results.

This company is the worst. I will be so glad when my contract is up. They are some liars don't let them lie to you when it's time to renew your contract please read it. They lied and told me that my renewal would be from month to month and that I could cancel at any time after being with them for the first contract of 5 years. Come to find out that was a lie when I tried to cancel. I have had more problems with my alarm system than I can count and I always have to contact them. My concern is how is my home being protected if I always have to contact them with issues, they should know if the equipment is not working properly if they are truly monitoring my home. They really need to be shut down and Lawyers contacted about this mess.

Safe home security is the worst. They do not honor the agreement. We have agreed on 16 sensor on the house and they only install 7 sensors...they just auto renew your contract after it expires...and lie to you that you have another year to it end... Do not give them your business. It a headache.

I've had the security system and smart thermostat for 2 years of a 3 year contract. My latest problem is resulting in my thermostat which is powered by 4 AA batteries not working while it is in the 20s. Customer service said that it is probably due to a problem with some sort of sensor transmissions on the front and garage doors. Soonest they can get a technician out is 10 days! But they wanted to sell me a maintenance plan for 3 years for $10 more a month.

We retained Safe Home Security (in the guise of Alliance Security) to provide a security system - maybe not cutting edge, but definitely state of the art. We agreed to maintain a contract for two years. About 8 months into the contract, equipment began malfunctioning - for over 5 weeks the system was in a default mode. We were promised a technician in 48 hours. When that didn't happen we were promised a technician in 24 hours. That didn't happen either. We were promised a couple of more times to get a technician to repair our system but were never contacted by one. We found out that Safe Home Security frequently contracts their work to other security firms: guess where the loyalty was.

These people are the worst. Do not do business with them. I had used them for years until about two years ago I think they were bought out. Now they do not honor their service contract. You make appointments and they don't come. You speak to people about a problem and they give you a one about the technician will call, but no one does so. I doubt they are even efficient in monitoring the system since mine has been down for a month and no one has contacted me. As far as I am concerned, these people should be put out of business.

I have been trying to reach someone at this business for over 2 weeks about a problem with the system. No response to telephone prompts. Today 10/25/19 I received a bill for the yearly monitoring for services from 10/15/19 til 10/14/20. They sent a bill in August and it was paid in August. I have a copy of my cancelled check. My contract started 10/20/16. The alarm system started going off at 3 o'clock in the AM for about a week, we called the number on the contract for 2 days, finally reached Jessica who told us to only alarm the windows & doors not motion!! This is a horrible company and the only way they get business is to go door to door offering what seems to be a good deal until they hook you in! Please don't fall for the pitch! Yvonne ** Atlantic City, NJ