Safe Home Security, Inc. Reviews

I just had the system installed about a month ago, Now my front camera is not working. I called last week and was told I will be called to schedule an appointment so a technician can come out. I called back today and was told my call back is to troubleshoot. No one called, but I was told the call will be to schedule the appointment, not troubleshoot. The battery is low is reason camera is not working. The camera was just installed. I made a bad choice by choosing this company.

The sales rep lied to me repeatedly. He was a rep for the broker, but Safe Home doesn't care what he said. He told me & I asked repeatedly if I could cancel at any time & he said yes, but never mentioned it would cost me 90% of 3 years service. The package deal also included TV, but he also lied about how much service. I was assured it would be the same as I had, but it didn't. Luckily the TV let me cancel. He also said it would pay for the internet, which I don't think it would. I signed a contract on the phone, which was dark & didn't show everything. Scams all around.

This company is horrible. Everything about them is a scam. The customer service is awful. The rep I talked with was rude, condescending and when I told her she was rude she said, ”You are saying that because you are not getting what you want!” I was wanting to buy out contract all at once and they will not let you even though contract says you can. She said policy would not allow?? They want to keep billing you monthly so they can still say you are their customer. Their equipment stinks and you can get much better from another company for the same price! I have worked in management many years and would fire someone who talked to a customer the way she talked to me and I WAS TRYING TO GIVE HER MONEY!!! 🤷‍♀️🤦‍♀️

Horrible and I believe fraudulent. Just trying to get them to do something for two months is incredible. Telling me that I’m retired New York City detective that I was shot seven times and I need protection. They don’t care. They’re supposed to remove the camera because it doesn’t fit my homeowners association and they won’t care. This company is not legit as a detective outfit. My reputation online and say I feel this company is not legit. Stay away.

Safe Home Security is selling some of their contracts to ADT. My daughter lives in Alabama and they sold her account to ADT. One of my two residences (in McCall Idaho) was sold to ADT. I tried for over a year to get service to my McCall address, and was never able to get a technician to my McCall home. Safe Home Security does not have service technicians (they have outsourced that). I made 3 appointments to get a problem with my equipment fixed in Boise, and the tech did not show up for either of those 3 appointments. I found out he was not coming when I called dispach at SFS.

My father passed away and I wanted to continue paying his accounts.SHS would not accept payments from me because I did not have an account in my name. I had to create an account to continue payments. I was forced into a new contract. What I was not told that it was a new contract for the next 5 years instead of continuing to make payments on the old account, which I was trying to do. I explained this to several people there including 2 supervisors who told me to write a letter stating I wanted to cancel the account. The letter was written but I was told the contract could not be canceled because I signed for services. I have no use for the alarm as I do not reside in the home.. I pay $43 a month for an alarm I do not use and a contract that I cannot cancel, at a home I don't live in. Don't know what to do I have been trying to cancel for 2 years.

They use foreign call centers, that bus list to spam call everyone. When I started asking detail questions they just hung up on me.

I have had Safe Home Security since 2024 but recently have had significant problems with the company. I had replaced my front door in November of 2025 and was unable to set my security system because it thought the front door was open. They weren't able to send a technician until January to fix the problem and it turned out that my old devices would still work but no one told us that until January. They continued to charge me a monthly fee even though I had called them in November about the problem. They said they would issue a credit once the problem was fixed.

Re: Safe Home Security... caveat emptor, VERY caveat!! A few weeks ago we had our previous, 20-yr old hard-wired system replaced with a new wireless one (2GIG) monitored by SHS. The cost was several thousand $$s. Ever since we have had nothing but TROUBLE! "Low battery" signals on 2 sensors, "Not under supervision" on a third sensor. Loss of wireless contact on a 4th sensor. Although SHS's warranty covers these problems (for now), each event requires that I take a day off work to stay home and wait for the service tech to come (4 times now over a span of ~8 weeks).

This is one of the worse company that you can use. Don't use them at all! They don't know what they are doing. They want to work on the equipment while in your house for two-three hours. The cameras is not compatible with the monitor. Someone actually did some damage to my granddaughter's car and the camera did not pick it up. The cameras stays on private mode. The one only the back can only pick up someone on the steps of the porch. The picture is so unclear. If you can't recognize the outfit that the criminal is wearing, believe me you won't know who they are.