Safe Home Security, Inc. Reviews

Do not do business with this company!!! In January I ordered a camera when reestablishing service after my Mother was widowed. $350.00. To date it has never been installed. Double billed for monthly service. When I asked customer service about it I was told that they would not return the money but would apply it to next month's bill. I have tried on 5 occasions via phone to resolve these issues but the company only wants to tell me that they want to retain the account. Now they are doing the same by email. 5 months and counting!!

If you want long-term, this maybe ok. I had a problem...the alarm goes off for no reason and will not shut off. I have called and spent more than an hour on the phone while it is beeping. They could not shut it off. They finally had me unplug it. Still beeping. I have asked them to remove it from my home. It’s going off for the third time tonight. Still beeping…..

Was cleaning out my email when I ran into some old emails from 2017. In 2012 I got suckered into using these clowns. Tried getting out of it after 3 years because we had gotten rid of our land line. But contract. Ok, so that was on me. I was told on the phone that I couldn't cancel until Jan 2017 because I was in a 60 month contract with them, and then I would be on a month to month contract. Fast forward to Jan 2017 and I call to cancel and was told it was no problem. I see a new charge come out the following week and then get told by someone else that I can't cancel because I'm in CA I was now on a year to year contract. I literally read the contract line by line to them and they still say "nuh uh". Contact CA Dept of Consumer affairs and it was resolved in 2 weeks with the charge reversed. Long story short, DO NOT USE THESE CLOWNS.

Safe Home Security I had it for several years and had to cancel the service. First of all the control panel was not reliable. Every other month I got a message saying that the panel was not communicating to the monitoring depth. Plus I got a Hassle in trying to cancel the service. I'm going with a more reliable company

This company is the worse with customer service. Also, when you want to cancel services, they want you to send a cancelation letter, which we did, but they never answered. They also claimed that after cancelation it takes 60 days to disconnect services, and they keep charging, even though we were no longer under their contract, we were month to month.

What a scam. My journey began with "Smart Home Solutions", a company by Toll Brothers. They were unresponsive, unprofessional, and possibly the worst customer experience I have ever had. Multiple support tickets went unanswered and a manager never called me back. Finally, someone reached out to me and said because of my bad experience they would cancel my account and waive the remainder of my contract. 3 days later this company "acquired" my account and everything has started over. The cancellation department didn't care about my experience and said pay up or they will bang my credit. Don't use these scammers. Thanks for the worst experience I've ever had.

I’ve owned my business the past 5 years. Terrible customer service. My sensors on my door is messed up. They told me it would be 99 dollars to come out and have it fixed & they auto renewed my contract until September 1st 2026. So 60 days before that happens I need to send in a email to stop the auto renewal which I definitely will! I’d rather take the loss & buyout the remainder of my contract.

I responded to an advertisement that I thought was from ADT- for a doorbell camera. Made an appointment for 7-1-23. On 7-1-23 Salesperson- Elliot **, came to my home, introduce himself as my appointment for doorbell camera. He began changing out ADT equipment and another guy installed Safe Home Security equipment. Once he finished with that he said that my internet wasn't compatible for the doorbell camera. He threw all of ADT equipment in the garbage.

It took 6 months to send the service guy to fix the malfunction, and when it didn't work I called and asked them to come and get the lock & cameras. They ignored me and kept the service running. And 4 years later I'm on collection. And they explain the (evergreen law) which I've never heard of before while the fraudulent sales person told me it's 2years contract only because that's what I asked for. Of course I can settle this for $100 But litigation feels much better with these kind of fraudulent businesses.

Safe Home Security is a scammer. They asked you to send a cancelation letter and a sell of your house then tell you, "Ok now see if the new buyer want to buy the equipment. I inform them they did not. Safe home said they will work with me. Never call me back. I had to call them back. Spoke to 5 different people. Each person had something differ to say. Like they never got my cancelation letter I offered to send it again. Now I have their equipment because first they said I needed to return it. Now they said it's mines I can put it in someone else's houses. Or I in my house that they already monitor. I sold my house in Dec. They continue to take money out of my account. No answer from no one. Scammer.

When we moved here in 2019, we had Safe Home Security install an alarm system. Last year the alarm went off. The monitoring center did not call to go see if there was a problem. I called them to ask why and was told they couldn't find an account got for us and therefore they were not monitoring our home. I told her I wanted to know where the money I was sending was going; she couldn't answer the question. We had been making payments since 2019. I told her I wanted nothing more to do with Safe Home Security and that I wanted to be refunded for all payments I made from the time they stopped monitoring us.

Safe Home Security is very fraudulent. They came in and told a lot of lies to sell their product and did not stand up to the word. I was told that they will buy out my ADT contract. I called them several times. Question them on a bill that I was still receiving from ADT. They advised me to pay the bill and send in my receipt. When I did that I still did not Receive my payment from Safe Home. When my system started acting up I called Safe Home to come out. They wanted to charge me to come out and see what’s going on with the system that they installed which is not fair. All there is is a bunch of liars. Product is too expensive, it’s not even worth buying. I advise anyone to stay away from these people. They are a bunch of liars. I refuse to pay any more money to these people. Now they have put me in the credit bureau messing with my livelihood. Stay away from these people.

I called Safe Home Security in November of 2021 to cancel my security monitoring. This is an expense I do not need, and I don't like recurring payments. I was told that I would need to pay the contract off in full. Paying the $918 to cancel my service, I told them that I would continue to use the service for as long as it was paid for. In November of 2023 they auto renewed me. Noticing this charge on my credit card, I called to notify them of their error. This is when they told me that I needed to write an email to them requesting cancellation. After sending the cancellation email, they tried to convince me to sign up for an additional 3 years at a discounted rate, to which I declined.

Before agreeing to utilize the Safe Home Security services, beware that they "require" 5-year term agreements. You are able to end agreement if you sell your home. Apparently, no other exceptions are permitted to end agreement. Not particularly consumer friendly in my opinion.

This company is a piece of work. They lie to you. They don't want to work with you. They stole $200 for cameras from me. I tried to end the contract when they did that. They would not work with me on it. They told me it was a year contract. It turned out to be a 5-year contract. It was a system that was about like a third grade Tinker toy. It never worked. I had to break-ins and it never alarmed so I called a good company. I put in an ADT system that is been exemplary. This company does not want to work with you. When you try and call them they say they're going to do something and then they don't. I wrote letters. I've sent them where they even tried to hack into my computer. They didn't seem to even care. They are not worth your money. They do not work with you. They lie. They cheat and they are the worst company ever. Do not by any means use this company because you will be ripped off.

Customer service sucks. Submitted multiple complaints through BBB but continue to get run around. System doesn't work. No instructions or training. Unable to even get anyone to come out. Deceptive company.

Salesmen canvas neighborhoods, tell seniors they have the 6 month trial period to decide if they can keep/use the system. Malfunctioning equipment. Office does not open until 10 so if there is an emergency at night there is no support. $3500 cancellation fee, even if the police have come out due to faulty equipment. Long hold times and then disconnects for customer service. Senior citizens, please beware. They prey on the elderly who clearly cannot work the equipment.

They transferred account to ADT then renewed it after they dissolved partnership with ADT, auto renewal without permission. Double billed for monitoring and don't even have equipment in the home.. Total scam on seniors. Better off getting robbed in person than ripped of by this company. RUN....

This company is very incompetent! The billing department especially. They want to overcharge. My bill is 54.99 1 month then it’s 57.99 the next. I ask to speak to a manager… I’m thinking maybe I can get it resolved.. she is incompetent she can’t take down a simple Credit card number.

My mother cancelled SHS 3 years ago, and they continued to bill her. She called many time and was told it's taken care of and another bill would come. She has passed away and I've let them know, yet still I receive bills from them.

Don't go near them. They do their best never to let you cancel. They'll bill you even though you don't have any equipment in your house. They're unbelievable. Check Better Business Bureau don't use them they are definitely the worst.

The worst company I have ever done business with. You find yourself locked into unfair contracts and unreasonable terms. They will bleed you dry. Customer service was just talk. Didn’t even know how to end service after I paid them off! What a joke company!

Signed a contract for 2 years in which I have a verbal confirmation that they would repair system free of charge and drop their fee to come out! Then when the system broke they refused to come out unless I paid them 90 dollars a charge. They verbally agreed to drop. So I canceled them but they refused to let me cancel even though they breached the contract by not fixing for free!! I have a recording of the verbal confirmation and also the salesman telling me they wouldn't charge but sent to a collection agency hurting my credit! NEVER DEAL WITH THIS COMPANY!

Safe Home Security has terrible customer service. I purchased their system love had 3 false alarms due to faulty motion detector. When l call l get the run around. I’ve been waiting 3 weeks for them to get someone out here. They also used the detectors l had from previous system, which is part of the problem. I asked them to use detectors from their company. Very disappointed. Would not recommend anyone to this company

This company took over the company I had been using. They called me and said I had to sign to keep my current contract and service. They kept me on speakerphone phone while I signed electronically. 2 years later, I call and email to notify them of selling my home and stopping my service. They stop the EFT out of my account and tell me everything is fine. 3 1/2 years later they are texting me weekly saying I owe them $2500 as I apparently signed a "new 5 year contract" that is legally binding and doesn't allow me to stop paying if I sell the home. Their contracts have a renewing clause that allows them to continue rolling over and renewing the contract until the end of time. It's impossible to get out of because you will wait on hold for an hour only to have the call dropped. They don't respond and they will continue to charge you forever. They then threaten legal action against you. Don't use this company. There are more ethical ones out there.

We switched to this company when our original monitoring company retired and have been regretting it since day one. The contracts are a major scam. Don’t sign anything. The technician that came out did nothing other than try to get us to upgrade our equipment, even though it had been working perfectly with the previous company. Each time the tech came out to “fix” The system, it worked less and less. It had been working perfectly… Relaying to the local police, keypad, motion sensors, windows sensors, etc before this guy came in… After the 1st visit: it didn’t relay to the police, 2nd visit: it wouldn’t relay to safe home’s monitoring, 3rd visit: window break sensors malfunctioning, 4th visit: keypad stopped working (we couldn’t even arm it).

I'm in the process of contacting FTC or Better Business about Safe Home. They auto drafted out of my account twice in one month. I have been trying to reach out for 2 weeks and keep getting the run around.

Took 8+ months to hear back on technical issue, no notice of contract transfer, 90% payout required to cancel regardless of the fact that I received no support for over a year. Pathetic company and predatory contracts, stay away.

On 5/17/22 I entered into a 3 yr contract with this company to provide alarm service for my home. One of the cameras stopped working. I discovered that it is a mechanical issue with the camera hardware. On 6/20/23 I contacted the company to have the camera replaced. They said they would call me back in 5 minutes. After 90 minutes I had not heard from them so I called back. The rep was rude and stated I either had to pay $15 per month for a warranty or $89/hour for a service call. I let them know I would call back. I texted with my sales rep and he said he thought the camera was covered. I called back and the representative was kind and looked over the contract with me. He seemed to agree it was covered, but needed to take a break and speak with his boss. He said he would call back in 30 minutes. I never heard from him.

STOP? DO NOT BUY ANYTHING FROM THIS COMPANY. Do not sign a service contract. They have been sued in multiple states and will never let you get out of the contract. I have been fighting with them since November to release my system. I never signed a contract with them but they purchased my contract from TBI. My contract is up with TBI and I would like to use someone else. They will not release my system and they keep billing me. I have filed complaints with AG and BBB. For the few pennies that my service contract brings in a year they are spending way more fighting me.