Safe Home Security, Inc. Reviews

Worst experience of my life! I was lied to and tricked into believing that there would be a camera attached to my house. This all started by the sales people saying that they could lower my Cox bill and my CenturyLink bill and would install the camera at no additional cost. Well, that was a lie. Now I’m being charged for some system that I did not even want in the system is malfunctioning 90% of the time. I want out of this contract, but don’t know how to do it these people should be turned into consumer affairs, and the Better Business Bureau Flim Flamm, and shady activities is what they associate with.

Please do due diligence before you sign with them. We have been lied to and deceived by this company so much. Today we were told that ADT bought their contracts and I was now in a contract with ADT. When we left Florida for the move to Georgia, we were told we could not bring our equipment with us, that we needed new equipment. When the tech came to install the system, we again stated NEW EQUIPMENT ONLY, NOT CONTRACT UPGRADE. Well hidden in those 9 million papers is just the opposite.

NEVER EVER sign up with this company. My account was sold to ADP without my knowledge. I was told I'm still under contract with Safe Home Security. Mr. Ryan ** was the rudest agent I ever spoke with in my life. He cursed me out and stated he doesn't have to deal with me anymore because we have been sold to ADP. ADP instantly gave me a discount for the next 3 months after letting the ADP agent listen to the call from Safe Home Security. They have the worst customer service and if you alarm goes off, it takes them 5 to 10 minutes just to acknowledge it. So you will just be screwed in the event of an emergency. Also when we signed up 6 years ago, we were told we were signing a 3 year contract just to be surprised that is was for 6 years. Horrible Company. DO NOT USE THIS COMPANY. Now on the to the BBB, Attorney General, and my 4 million followers!!!!

On 11-21-25, 2 agents that had Cox Communication name badges on knocked on my door. Wanted to talk about lowering my Cox bill. From there it changed to lowering my DirecTv bill. Then they showed me how I can get a security system without any additional cost to me. I told them we needed to keep Hallmark channels. About 2-4-26 all the changes that they put in happened. We lost all the hallmark channels that we had and the number of total channels was reduced. I contacted Cox Communications to find out what was going on and they said the agents did not work for them and that they had quit selling alarm systems on 11-12-25. I called the alarm company and they knew nothing about the 2 agents and kept saying you signed a contract. My wishes upfront went on deaf ears.

The worse experience. My dad passed and they said I have to continue because the contract is with the house. They will keep billing. Don't pay it! Get a lawyer!!! I did. Don't ever sign up with them and do your research. Look at everyone's reviews.

Dealing with SHS is a nightmare, and so are the representatives who handle calls for this company. Despite multiple attempts and submitting a cancellation notice, I can't seem to cancel my contract. I refuse to let this company secure my dog's house. Highly deceptive business practices!

Service tech truck broke down (2nd year in a row) and the tech couldn't be bothered to contact me and advise. I called customer service and they were absolutely useless. Still awaiting a call back. These people are very hard to do business with.

I purchased the Safe Home Security system and I have not been secure at all. I purchased my system and within 3 months the camera was not functioning. I called the company several times and and 2 occasions was told to get a ladder, climb up and take the camera down from the corner of the garage and charge it!! Finally, after several more calls the recharged the battery which lasted 1 month. As of 2-11-26 I have not had a working camera since Dec. 2025. I have had 4 false alarms reported because the system is setting itself off. Each time the false alarm was initiated I was away from home!!

Do not recommend. I am having to pay over $1000 to get out of my contract because we are moved, but I was willing to do that just to be done with this company. However, it's been over a month now that I provided proof of sale of my house and they have not gotten back with. Yet I am still being charged monthly and the new owners of my previous home say the service has been turned off. I have to pay it though because if I don't they will probably report me to the credit bureau again like they did when I accidentally missed 2 months of payments. They never even tried to contact me before reporting me to the credit bureau either. There's enough bad review on here and Better Business complaints, I feel like a class action lawsuit is in order.

I strongly recommend that no one get involved with Safe Home Security or their affiliate Safeguard America. What started as a simple request to move my home security service turned into a nightmare of misleading contracts, a system that never worked, and being billed for a house I no longer own. I ended up with overlapping agreements, no working system at my new home, continued billing for my old one, and additional charges of around $400 for equipment and services that never functioned. The equipment that was installed never worked properly. I had no real monitoring, no app access, and no ability to use the system the way a security system is supposed to work.

Was convinced to install system in our new home. Installer made an unrepaired hole in the wall attempting to set system up. Was told that he would return the next day to finish explaining system and give us the resources to secure our home. No call...No show. Went to YouTube to learn how to activate my system from my cell phone which required another app. Still unable to download video feed to my wife's phone. System failed due to a faulty sensor and set off alarm. My wife's code did not shut off system. The only code that worked was the silent alarm. This resulted in a visit from the police who were quick to inform us that next false alarm would cost.

I have never had a company that penalizes their clients!!! I have attempted to cancel my services 6 months ago and they say I must pay up to the date of 10/27/2026 at $45 dollars a month no matter when I cancel. This is a hardship for me. My husband passed away and now every penny must be counted. I believe in paying my bills, but not if I'm not going to use the service or product. This should be against the law. I understand a penalty for cancelling a contract, but this is astronomical!!! This was NOT explained to me when I was shopping for an alarm company and it is not even clear on the contract without having someone explaining it. I would like to know if it is possible to start a Class Action suit on Companies like this for creating a Hardship for people trying to live with security?? 5 year- no cancellation is not how the system was sold.

WARNING: YOU CANNOT GET A BUY-OUT TO SWITCH COMPANIES UNLESS YOU ARE DEAD OR SELL YOUR HOUSE. Now I have to pay for 2 security companies for 3 years and GET NOTHING FOR SERVICE from Safe Home Security. This is shameful. THANKS SAFE HOME for nothing

My husband has been trying to cancel service on his parent's house for MONTHS ahead of selling the home, as his dad has passed away and his mom is in memory care. A confirmation letter of cancellation was received 10/20/2025, but a bill was just received for November and December. The company is now saying they will not cancel without proof that the house has sold. SHS is a total SCAM and should be avoided.

The terrible reviews are 1000% accurate. Completed my 3 year monitoring agreement in which I purchased and paid for the alarm panel, sensors, etc. upfront from their local dealer. The system has worked fine and the monitoring service was good (they use Rapid Response). However, upon the end of the 3 year agreement, I contacted them to cancel my monitoring service and release my alarm panel from the Alarm.com account so I could use my panel for another service if I so desired. Again, I own the equipment and have every right to do so.

I recently attempted to cancel a service my late husband signed up for in 2022. He passed away nearly three years ago, and I have since sold the home associated with the account. When I contacted customer service, I was informed that I would still be responsible for payments until October 2027. I requested a copy of the contract to understand how the company addresses something as significant as the death of the contract holder. The agreement, however, contains no mention of survivorship, death, or any related provisions. Only after I pointed out this omission was I told that I would be required to pay 90% of the remaining contract balance.

We've been trying since selling our home to pay off the remainder of our contract with SHS. They have the deed proving we sold our home - have had it for over six weeks now, but we cannot anyone to follow through and send us a final invoice to pay off our remaining five months of the contract. No one returns calls or answers emails. Promises are made of responses within 24 hours which never happen. We didn't want to transfer the contract to our new home and the new owners didn't want a contract with SHS. We just got a voice message that SHS had tried to check the system at our old house but no-one responded however, they still had us owning the house! We're trying to remit what we owe but cannot get any reliable help.

Not happy with the deceptive sales practices, sending message portraying to be from ADT for a system upgrade. Salesperson Elliot said I had to mail a letter to ADT to cancel my service but don’t mail it for 3 Days. Only to find out that that’s their cancellation window. I called ADT only to find out that my sensors wouldn’t be working with their equipment. I called Safe Home and they couldn't guarantee they would work even though the salesperson said they would. It’s been almost 20 hours and still no callback from the salesman or customer service. Definitely call your alarm company before you cancel.

Terrible!!! Do not use this company, especially if you are an Ohio resident as they do not have a technician in the state. The management is very poor. They will tell you specific times they will call you and never follow up. Never ever trust this company!!!

Very deceptive sales practices; came door to door claiming to represent ADT to replace older keypads. Once in the door, there was pressure to let them replace the keypad for free, and gave confusing info about needing new keypad to get our ADT system to work ok with it. Claimed “official” ADT technician would come later if desired, but would charge $199 to do it, while he would do it for free if done while he was here today. Then, with more questioning, he clarified that future repairs would be by SafeHome. I refused and checked with ADT later; they did not send him and do not do door-to-door work without pre-notifying of need for new equipment. Avoid! Would have connected me to wa hole new company with very questionable practices.

I will simply say this. Expect some mysterious issue whenever you try to cancel. You’ve been warned! I bought out my contract in April 2025 after mailing in a cancellation letter. I was told in August that they never received my letter. In August I sent an electronic letter via email. Now, I’m being charged for May, June, July, August and September. Again, you’ve been warned!

I have been without service since October 2024 because of hurricane Helene. I informed the company needing service, Have not received service as of September 20th 2025. But I received bills each month and have not paid bringing my total over $1,500. I informed the company that I need service over and over again. Alarm is down and will not work, still I receive bills. What should I do? You have taken advantage of a disabled senior citizen. Do not use this company.

Safe Home Security is a scam company. I signed up with 5 sensors, including a motion sensor I was assured would not be triggered by my dogs. From day one, it caused nightly false alarms. A technician later admitted the issue couldn’t be fixed and told me to cancel, which I did in 2022. Despite canceling and never using the system again, Safe Home kept billing me every month. When I called, they dismissed it with “it sucks that it happened” and tried to upsell me new equipment or a new 3-year contract. They refused a refund, refused to take responsibility, and hid behind a “written cancellation required” excuse.

After numerous attempts to speak with a person, through emails and phone call attempts, it was not until I stopped making payments with them, long enough to have their collections team reach out to me, that I actually spoke with someone from Safe Home. Mr. **, was the collections team manager, who actually sent me a letter, with a number that was actually answered. I explained to him, how impossible it had been, trying to get an agent, or service representative, or anyone from Safe Home, to answer my phone call, respond to my emails, or any form of 'human' contact.

RUN - don't sign. We had a salesman come to our house telling us he was from ADT and got us to sign up for their system. This was November 2021. Just yesterday, August 11, 2025, we contacted ADT to add additional services to our monitoring. That is when we found out that this is NOT ADT but Safe Home Security. We never received a copy of the contract until yesterday as well. The only thing we had was the application in which the sales man clearly writes "ADT". We've tried calling Safe Home Security only to be told we are stuck in their 63 month contract and we cannot get out of it. This is Fraud! Had we known (or even received a copy of the signed contract) we would have cancelled immediately.

⭐ 1 Star – Feels Like a Scam – Impossible to Cancel. I would give zero stars if I could. SHS Alarm is one of the most frustrating companies I’ve ever dealt with. Canceling their service is nearly impossible. I’ve called multiple times, sent emails, and still got no proper response. They keep charging me even after I’ve clearly requested to cancel. It feels like they’re just trying to trap people into payments they can’t get out of.

Predatory on the elderly, Fraudulent, offer no sort of help, doesn't even work. Our contract renewal was signed at the same IP address as the sales rep, not by the customer. Customer service dodges calls and refuse to offer any way of helping. Have stolen thousands of dollars from us alone.

Safety Home Security engages in deceptive business practices by automatically renewing contracts without consent or clear communication. When I tried to cancel, they claimed the process would take 2 months—an obvious tactic to keep charging me against my will. The customer service experience was appalling. The representative demanded unnecessary private information about my finances and tenants—completely irrelevant to canceling my service. When I asked to speak with a manager, they refused to escalate the call and eventually hung up on me!

I only needed two days to realize that safe home security.was deceptive and awful. I was quoted a certain amount for a monthly fee. They told me that the equipment and installation was free. Ten minutes after the installer left, my card dinged me that I had a charge. I checked and they charged me for the installation. I emailed them and told them I wanted to cancel, and I was informing them in my 3 day period to cancel. I also sent a certified letter postmarked in the 3 day cancellation letter.

SHS and its affiliated company SafeGuard America is a predatory company. I gave them more than adequate notice of my intent to no renew my monitoring services after it expire on may 26, 2025. After my contract ended, they refuse to reset my DSC installer code back to the default manufacturers code and refused to release my cellular communicator. I was unable to speak to a supervisor or manager (the customer support person named Josh ** told me he is the only one I am able to talk to). After several conversations and emails requesting them to reset my DSC installer code back to the manufacturer's default code and release/unlock my communicator so I can use a local monitoring service, they continually told me cannot (will not??) do that and it is something they never do. Instead of releasing my equipment, they continually try to get me to sign another contract.