Safe Home Security, Inc. Reviews

I was never made aware that I was entering into a long-term contract. The last time I contacted Safe Home Security for a service request, I was forced to sign an agreement to upgrade service to have someone come out and fix my equipment. At the time, I had no alternative but to agree, as I was leaving the country for an extended period and needed my security system to be functional. I was not provided with a clear explanation of the terms, nor was I given a choice in the matter. Now that I am attempting to cancel, I am being told that I must pay 90% of the remaining contract balance—a wholly unreasonable and exploitative policy. At no point was this explicitly communicated to me, and I strongly contest the legitimacy of this contract. This is a classic example of deceptive sales tactics and Safe Home Security’s lack of transparency.

Joshua ** the owner of SAFE HOME SECURITY FROM CHARLOTTE OR HOSPITALITY CAMERA is nothing but a fraud and a liar, I gave him a job for 2 hotels to put 32 cameras in each property, and paid him $16K for this job, and before I gave him the job, I told him that I currently have a system which is good, but old and tired, so I want to replace and get the best commercial grade cameras, night vision, and an NVR/DVR which holds recording up to 30 days. He also sent the tech to see our property, and he promised us they will do everything and it will be much better system.

Do not sign the contract!!! The equipment sucks! I have had the system for five years and decided to cancel the service since the battery on the console is going out and it's $40 for a new one. They say it won't work without it even with it plugged into the wall. The motion detector hasn't worked in years even after I tech checked on it. The fire and carbon monoxide detectors aren't working with the system after 3 years and changing the batteries on them several times. I called to ask about the service and they give an option to cancel by phone but all it is is someone trying to talk you out of canceling. I wrote them a letter. Wish me luck!!!!

I sold my home with the alarm system and I called and wrote letters to have my service canceled and even emailed supervisor supporting documentation. The supervisors would not call back and I called so many times, I cannot count. I was told that they would cancel my service if I sold my home and they still have not cancelled the contract and it has been over a month. The agents are rude and incompetent and the supervisors will not call you back. I informed them that I did not need to transfer service because where I was going I did not need service. The only thing I keep being told is I have to pay 90 percent of remaining balance to have it canceled. I would not recommend this company to anyone. The only person in the entire company that treated me well was the person who sold me the contract and did regular maintenance on my system.

I can confirm this was the worst decision of my life. Was approached by a salesman who stated I would pay 4.99 per month and could cancel at anytime if I did not like the system. He had me answer a video prompt and gave me a thumbs up or thumbs down on how to answer the questions (this video has now been used against me after attempting to cancel). I told the salesman I didn’t rent, he told me that it wouldn’t be a problem, and to just tell the video prompt that I owned the home. I am now locked into a 66 month contract- this was never once discussed during the conversation. The 4.99$ has now become 66.00$ after 5 months and I am faced with paying $3,300 to cancel the contract. I was never provided with any copies of the contract. I have been duped by these guys, don’t make the same mistake.

We came to be in business with AHS after our previous contract expired with ADT. From the start there were issues however, after they gifted us free cameras to keep us we decided they made an effort so should we. For the most part, it's been a good experience. Fast forward to month 40 of a 42 month contract. We started having issues with the alarm, as it would just go off several times a day without notice. Here we are at 42 months and they still haven't fixed the issue. We were told we would have a technician come out to fix the issue and no such visit has ever been made. So here is the kicker, I called customer service to confirm we have met all our obligations and we would be terminating service and they tried to tell me that I would've had to write them a letter 60 days prior to the end of the contract to end services. They are now trying to tell me my contract doesn't end for another 12 months. Lol.. So do yourself a favor. Go with ADT!

Safe Home has the absolute worst customer service I have ever in my 72 years of life experienced. When their equipment fails it takes them at least a month to service, if they have the part. During my first service visit I was unaware when I signed for an upgrade in coverage that I was also signing for a 5 year service contract. I wouldn't recommend them to my worst enemy....

If I could give zero stars I certainly would. This review doesn’t involve me directly, but my sister, who had service with them. They were emailed in 10/2021 to stop her service, her house burned to the ground. My sister died on 1/18/25, I came across a few bank statements to show that payments were still being taken out. When I called to inquire that’s when the run-a-round started, not only will they not call to discuss why payments are being deducted, I’ve also asked for an invoice showing how long payments have been coming from my sister’s account, the more emails I send they email me back saying that it’s a duplicate request and the ticket is being closed.

I do not recommend this company. I signed a contract of 5 years. Nearing my contract's end I contacted them to service the alarm system. I explained that that I have a tenant residing at the address. He is only permitted to allow access. Any fees or questions or anything that requires a signature contact me. The technician allowed the tenant to sign his name and give his email and phone number.

I can attest to the fact that when the system fails they are not willing to fix and make multiple excuses. I have spoken with 11 different people about my system which has been offline for about a month and they don’t have a technician to come out for another month or 2 and I’ve only had the system for a total of 3 months. The representative in the cancellation department actually growled at me. Another mail representative got upset because I told him I wasn’t willing to pull the system myself and risk damaging any equipment for them to try and make me liable.

DO NOT BUY ANYTHING FROM SHS... Provided written cancellation notice to SHS in April 2022. SHS never logged the cancellation and continued drafting their monthly rate until discovered in Dec 2024 when they called to "upgrade" the system that had been cancelled. We attempted to get Customer Service to remove all services given the written cancellation notice form 2022 they had in hand. They responded to our demands with.... your account is "under review". Under review for WHAT? We have not contract and all SHS equipment is removed....WHAT is under review? Your fraudulent business practices would be a good start. We will submit the 99.9% ONE STAR responses along with ours to the FTC and the Attorneys General Office of CT. DO NOT BUY ANYTHING FROM SHS....

Unethical. Hidden 5 year contract when they fixed my alarm. Monitoring me without my permission. Do not use this company. They are impossible to deal with. Won’t let you out of a contract you didn’t even know you signed. Terrible terrible terrible.

Safe Home Security has one of the most deceptive operation I have seen. I was told my existing system was outdated. At the time I move in I didn't know that the security system was far Superior, with all devices linked to main monitor. SHS setup was only main monitor and door camera that is on different app. Was told that I would only paid $4.98 per month for 5 years because the salesperson: Joe ** If they can use my home for advertising. Note: At no time did the Salesperson: Joe **, Show me, notify, our state that they have a contract. Salesman: **, Also told me to tell main office that I didn't have pre-existing system.

They will not let us cancel, saying the contract has not expired. Come to find out, we have another 60 months on a contract we did not sign. The copy they sent has a forged signature. Stay clear of this company. Our alarm system has not worked for 2 years and the only customer support we got is 1 new battery in the mail which is not the problem.

I have had Safe Home Security as my home alarm system for several years. I have never had an alarm. I started getting text messages of need to replace batteries, I put it off till I started getting SEVERAL text in a day. I contacted SHS in November! I upped my service plan to include battery replacement. Despite calls, emails, cancelation on SHS part, I have not received service. I have notified them of my desire to CANCEL my service with them.

I wish that I could leave no stars. This place has scammed me. It makes me feel like I was being right. I tried to cancel my service and I was given the wrong information by customer service so when I got the call this morning from them in Connecticut they like, "Oh sorry it needed to be 60 days in advance so you're rolled over into another year." The bad part is I have been with your service over two or three years when they switched over to the YG because they wanted $200 upfront for me and I didn’t have it and they wouldn’t allow me to make four payments of $50. I even reached out to the Better Business Bureau who tried to be a mediator in between me and the company, but no one with Phone to let me pay for payments of $50 so I continue to pay and I would ask when can I in my contract and they told me February 2025.

Lots of times called them for cancel service after finishing contract but nobody listen and sent lots of emails but nobody contact yet. Sending monthly bills again and again. Alarms devices are not anymore working.

They allowed someone else to Open an account and have harassed us and we tried to stop them and show proof with zero care. The address they gave was sold then they allowed them to open an account in our name. Police report filed and everything!

After complaining to Safe Home multiple times, they went from side-stepping and hedging to outright lying. They kept charging me monthly though on-line checking -- even though they told me twice that they had cancelled my account -- but I was afraid to just tell my bank to cancel any payments to them because I was afraid that Safe Home would destroy my credit. Finally, I took it up with Washing State Consumer Protection, who rattled their cage enough for the company to send me a check for close to $900. I'm "satisfied" now, so to speak. So that's how it ended.

New to security systems when sellers came around. Didn’t know how contracts worked. Was lied to about how I could cancel the contract I already had. Told all I had to do was call and cancel. Tried to get in touch worth seller “Anis” by text, denied knowing me. Found out later on another older lady had been duped like me. Somehow she managed to get her contract cancelled. I tried several times to cancel early on but couldn’t. Paid for both contracts till finally got first one paid off and done with. About year ago, I told them to cancel my contract, said I had till about March 2025. Wouldn’t tell me buy out price to finish it now. Several calls from them about cancellation request always get the “keep it, transfer it“ after I told them no every time!

I had a deeply disappointing experience with Safe Home Security. From the start, I encountered significant issues, particularly with their alarm system, which consistently failed to set properly. This was incredibly frustrating, especially considering the importance of home security. Customer service has been virtually nonexistent for the past year. I tried reaching out multiple times, but each attempt was met with long wait times and unhelpful responses. To make matters worse, when I asked for a copy of my contract, they were unable to provide it, which raises serious concerns about their professionalism and transparency. On top of everything, the customer service representatives were rude and dismissive, adding to my frustration. Overall, I would strongly advise against using Safe Home Security. It’s crucial to have reliable support when it comes to home security, and this company simply does not deliver.

If I could leave a negative out of their star based review system I would. They are liars and committed fraud while I was home alone after a very long hospital stay, needless to say I was not doing well and the salesman took advantage. I am also older and disabled. Do NOT, I repeat DO NOT do business with this fraudulent scam company.

TERRIBLE! Go with a different company. We signed up thinking we were saving some money, but it's been a terrible experience. The Alarm.com app they use is slow and frequently glitchy. SHS's customer service is abysmal. We recently inquired about cancelling our contract. The first time I called, I was told someone would send me the details for how to do so. I waited a week. Nothing. The second time I called, a customer service rep picked up my call. I could hear them speaking to one another, but no one talked to me. They were having a great laugh. One was training a new SHS employee. The speaker said the new employee was "cool but kinda weird" and wondered aloud if he should "offer him the vape."

This house started out as a vacation home. Was sold on this system by a door to door salesman. We had issues with first installation. In less than a year this became our primary residence. Have not been able to “Arm the system” as the panel says “back door open” that was over two years ago. I sent emails, called them. Wanted the service cancelled after our contract was up. As per Arizona state law, they can auto renew for a year at a time. Don’t know what part of my past email stating “your service is crap and I no longer wish to participate” doesn’t qualify as a cancellation. Here we are AGAIN!! Alarms beeping, still paying, and now they say May 2025. When we should be done with this in Nov of 2024. It’s a money grab, a scam, and getting customer service is a joke! Stay away from this company as it’s nothing more than a money grab, and false security.

Total SCAM company!! DO NOT DO BUSINESS WITH Safe Home Security, Inc. Especially do not share any personal information with this company with their completely inappropriate employees (details on this at the end). Long story as short as I can make it... I made the mistake of switching from ADT to SHS, exactly 13 months into my 36-month contract the alarm panel malfunctioned, the touchscreen no longer works, I found this out at 8 am after I had worked all night and I was unable to deactivate the alarm, as the alarm is BLARING and I am unable to turn it off, I call the 1-800# for monitoring, I get Bill, who is by far the worst customer service agent I have ever interacted with.

This is a huge scam of a company. Thank God I didn't use it as primary home security system and used for a rental property so I forgot. You Should see the switch and bait crap they put you through trying to cancel this group. It's crazy they didn't help when something was broken but their effort to not let cancellations happen. Second to none. lol

Absolutely terrible experience. Can’t wait until this service is over with. I was bamboozled into another contract to lower my monthly price, just for it to be a couple dollars less. I had a doorbell also installed with my service which has been inactive now for the last year and a half. When I called for a service tech on my doorbell, he unwired the unit from my house completely without any discussing with me about it.. when all I needed was an update to my tablet they installed into my wall. The gentleman then proceeded to tell me he didn’t touch my doorbell. I had next door neighbors call me and ask what he was doing to begin with. I was curious to why my doorbell was no longer working and why it was completely powered off. They told me there was nothing they could do about it. I called for days and left messages just to be turned down. WHATEVER YOU DO IF YOU'RE READING THIS. Buy a Ring camera system or go to a commercial company.

The rating says it all. After a decade with this company, I now face financial difficulties and need to cancel—only to be told that I have no choice but to keep paying until 2027. Seriously? I urge anyone thinking about this company to read the reviews. They preach about doing right by your family, but maybe they should start by doing right by their customers!

I fail to understand how after more than 4 YEARS of not having a working alarm system, no power to be exact, and still be continually charged a service fee and ultimately be reported to credit bureaus. How is this shady, scamming business still operating?!!

I would not recommend this company to anyone, they will tell you everything just to get you to sign a contract and they don't honor what they tell you. Their support team is very rude and unprofessional. There was only one guy who was helpful and his name was Alexis. Worst company I have ever dealt with. If I could have given them no stars I would have.