Safe Home Security, Inc.
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About Safe Home Security, Inc.
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Safe Home Security matches homeowners with security providers that fit their needs. With this company, you can use pre-existing security equipment in order to create a custom home security system. It works with various security brands and offers several security services.
Safe Home Security, Inc. Reviews
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I am writing this review to explain the complaint again in regard to my account with Safe Home Security INC, I signed up with SHS since July 2021 and traveled overseas for health reason and trusted in Safe Home Security to protect my house and to provide me the best service as I been promised. The equipments installed in my house is faulty equipments, The Alarm System is defective. The equipment has been provided from independent contractor, I have cameras and alarm pad in the house. All of it is faulty and bad quality, as well misrepresentation mad by your contractor unfairly lock me in long term contract, The Fees not what I been promised. Reached out multiple times to customer service to fix the issues. Didn’t get the right response, please note this is a breaching of trust As well.
When I reached out to the Billing Department which was very hard to reach, they explained for me that the free six months been promised is actually $4.99 so basically is not free and the monthly charges is $69.99 which this not what I agree on. The billing department informed me that’s on the contract which was not represented to me or sent out, the Safe Home Security installation agents let us signed on a digital Tablet. I hope someone hear my voice and honor the consumer protection act in USA, I would like to cancel the contact which been not represented to me and get refund for all the amounts I been charged since I signed up in July 2021. Note the alarm as well in my house been not alarmed for long time and that leaves my house without protection. Please respond to my letter as soon possible and have the account cancel and the fees refunded.
A sleazy door to door sales guy pulled a fast one on us and locked us into a multi year service contract. They want 90% of the total 3 year amount to get out of it, and even if you sell your house they hunt you. They haven't provided me anything for over a year and they still want their monthly payment. They say it's like a contract to buy a car but there is no physical item involved the equipment was "free" and they refused to let me return it.
Horrible Company. I have been trying to cancel their service for over a month. I've called over 5 times and as requested I have sent in several email to cancel. I have yet to get a response and when I call in, they always say they understand and will have someone with some authority get back with me. Of course, they never do. They always have an excuse. In the meantime, they are charging my account each month. Don't sign with this company. They are very unprofessional.
Been tried to cancel my monitoring service with SHS for a few months. Sent cancellation letter. They said they got it and I could cancel. That I was month to month. The following month got charged again. They state they never received my cancellation and I was locked in for a year. It’s a scam from the sale to the service to the cancellation. Extremely Dissatisfied!
I've been trying to cancel the SHS alarm monitoring service for months but have been unsuccessful so far. SHS refuses to acknowledge my cancellation request and letter sent to their e-mail on their website. SHS has been saying that they have saved my letter to my file and someone will get in touch with me in 24 to 48 hrs. No one has contacted me. Does anybody have any recommendations on how how to successfully get out of SHS's scam? DO NOT SIGN ANY CONTRACTS WITH Safe Home Security, Inc. or SafeGuard America another of their aliases.
I've been trying to cancel the SHS alarm monitoring service for years but have been unsuccessful so far. I'd like to go to other companies for my security system and SHS refuses to acknowledge my cancellation request. SHS has been saying that I failed to send my cancellation letter on time and that the service is on auto-renew. SHS so far has not been able to show me any renewal contract as proof. Does anybody have any recommendations on how how to successfully get out of SHS's scam?
The keypad and touchpad do not work for several weeks. They said they would not send a repairman until I renew my contract for 3 years. My current contract is not up for eight more months. Why should I sign a new contract when my current equipment doesn't work? I said, "Okay. I will sign contract." The person on the phone said, "Okay. I will email you the contract right now." They emailed the contract. While the salesman was on the phone he began chanting, "Did you sign it yet? Did you sign it yet?," hoping I would not read the contract. I read the contract and it was a 3-year contract in spite of what he told me 5 minutes before that it was a one-year contract. Make sure their servicemen can fix your equipment when it breaks before you sign with them. I paid two service calls for people to work on my equipment. It still doesn't work.
Had a salesman come to door around 3 years ago and talked us into switching to them, mainly because they were cheaper. Didn't cost them anything since we already had all the equipment. Their customer service has been terrible. Have had problems and called with no results. Say they will send technician but never happens. I canceled their service but now they content I have a 5 year contract and have 2 more years to pay. They charge a ridiculous 90 % to get out of it. I have refused to pay anything and they just keep sending me bills. Have sent letters to Connecticut and NM Attorney General and BBB but can't get anyone to help. Suppose I will just refuse to pay for next 2 years and see what they do.
I submitted a written and verbal request to cancel my services within the time allotted after my original contract was up. They refused and signed me up for an additional year that I did not want. They hit my credit when I refused to pay as I had submitted a written request to cancel. Anytime I call to get an update on the status they say they will remove the credit hit if I sign up for more time with the company. Please make sure your installer is not selling to Safe Home. You will regret it.
We were satisfied with our ADT service when a salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman JONNY ** why this was happening and he said he'd look into it. Well, 18 months later they were still billing us! I called ADT and they said our service had never been canceled or bought out. I called Safe Home Security and they said we were still responsible for our 5-year contract which WE WERE ONLY SUPPOSED TO PAY 3.5 YEARS OF DUE TO THE DEAL THAT WE WERE PROMISED BY SALESMAN JONNY **!!
I was in a 36 month contract which ended March 21, 2022. Prior to this I've had nothing but issues, if it's not the service it's them trying to scam me into extending my services or getting more money.
Let this be a warning to anyone looking for a home security company, Safe Home Security is by far the worst alarm company in the business. From the very start they lie to you, provide awful customer service on top of their equipment being absolutely useless. If you want awful service and shoddy equipment Safe Home Security is the company for you.
We were satisfied with our ADT service when 2 salesman came to our door from Safe Home Security. They said their company would be cheaper and would include extra services not offered by ADT. We said we had a contract with ADT. "Oh that's s fine, they said, we will cancel your ADT service and buy out your contract." The salesman later told us it had been taken care of, but I noticed ADT was still billing me. I asked our salesman Adam why this was happening and he said he'd look into it. Well, 3 months later they were still billing us! I called ADT and they said our service had never been cancelled or bought out. I called Safe Home Security and they said we were still responsible for our 2-year contract which I refuse to pay because we were signed up under false pretenses. It's been a huge nightmare!!
They trap you. 36 months later, I want to cancel my service. I spoke to a rep and told her my intentions, she said just give 60 day notice. My sales rep never told me it auto renews yearly and since I didn't give the 60 day notice 60 days prior to the date December 13th, I now can't cancel my plan FOR AN ENTIRE YEAR. They trap you and are Literally the worst company I have ever spoken to.
Worst security company. Equipment stopped working less than 6 months after they installed it and locked us into a 5 year contract. I have set 7 appointments. Only one has had someone show up. He disconnected and reconnected the alarm and told me it was faulty and I needed to pay hundreds of dollars to replace a part in it. I said that should be under warranty and I expected the company to fix it.... He said to work it out with them and left. No matter how many times I leave messages for managers or set appointments to get it fixed, nobody calls me back and nobody shows up to the appointments. They won't even credit me for the 28 MONTHS I haven't had working service. They take $50 a month from my account and refuse to fix it. I am locked until 2024! DO NOT sign anything with this company!!!
Nothing but a bunch of security wannabes. No shows on appointments. Shoddy work when they do show up. Takes them weeks and numerous calls to even get one return call. Stay away from these crooks! Don’t put the security of your company or your family in the hands of these idiots!
I have been a customer of Safe Home Security for over 25 years. This past year they have gone down the tubes! Their so called, "specialists" lack knowledge, lie and are deceitful. No one cares about the customer. Long story short: A technician came to fix my system on Sept 3, 2021. After he left, my system never worked again. The alarm would go off randomly, police were dispatched etc. Called SHS for assistance. They told me that my account was in "collections" and could not help me. Mind you, my account was paid in FULL in June, 2021. They acknowledged that I was wrongfully put into collections. I had no choice but to unplug the entire system.
Here is is 5 days later and I'm in the same situation. Spoke to several "specialists" who all made promises to call me back. Did any of them call back NO! I have been lied to and manipulated. I decided to call the CEO, David Roman. To my surprise, his number led me right back to the incompetent "specialists" that work there. Again, I was promised a call back, hmmm still waiting. SHS does not honor their contracts. Where do I go from here? I've hit a wall over and over. Maybe small claims court? Thoroughly disgusted! I will let you know if the CEO answers my e-mail or not. STAY FAR AWAY FROM THIS COMPANY!!!
My elderly husband (with dementia) was sold a package by someone that just came to the door. (I consider this predatory behavior.) I was never consulted, even though I pay the bills, in fact I didn't find out until after it was installed that my husband agreed to it. This was installed (and installed poorly) without my permission or knowledge. Because I worked at the time I didn't have time to chase it down right away, and when I finally did, with a letter revoking permission for the company to withdraw funds was responded to with "we have every right to continue taking funds up until the end of the contract." I am pretty sure they collected an extra years’ worth, but can’t prove it because of spouse’s dementia.
I informed them that we used the system once and it had caused a great deal of trouble with the local sheriff's dept. because we did not have the proper permits for it. Something that the sales rep failed to mention in the contract, and I assume he failed to tell my spouse, and even if he had, my spouse would not remember it. My husband could not even use the fancy help necklace because he can't remember technical things. On top of that the installer caused damage in our home, and installed the controls in our dining area so that they interfered with the enjoyment of our home. Several years have passed now, and I am still angry about it and feel that folks doing their due diligence might appreciate the heads up.
I've been with this company for years with satisfactory service. Sometimes it's easier to stay with a C+ company than start over. I recently had one of my credit cards compromised and a new one was sent to me. I was on auto withdraw with Safe Home Security and the credit card that was compromised happened to be that one. I have many credit cards and was unaware that credit card was attached to the automatic payment. I never received a call from Safe Home Security nor did I get a letter to inform me my payment did not go through. I was on a month to month/no contract.
Apparently a few months went by without payments being made but my service was still on. I receive excessive junk mail daily and one day I noticed a letter/bill from SafeGuard America. I never heard of this company so I threw it out. I received the same letter a couple more times and finally called the number on the invoice thinking it was some kind of scam and I was going to get to the bottom of it. When I called they said they were Safe Home Security and I owed a past due amount. I was surprised as the letter did not say Safe Home Security. If it had I would have opened it immediately and rectified the situation.
I paid it immediately and explained what must have happened with my credit card. I thought that was the end of the misunderstanding until I got an alert on my credit report that said my score dropped 50 points for delinquent payments! I've been working on my credit for 15 + years to get to the 750-800 mark. Never missing a payment on anything. I called and explained the situation to multiple employees and managers and they said they would not do anything about it. It seems this company will expend much effort to call and try to sell you their service to stay with them but as soon as you need some help they are nowhere to be found. 50+ points and late payments showing on your credit report will cost me thousands on large purchases/house/car etc.. This company does not care for its customers and is only loyal to the dollar bill. Find another security company to go with with better ratings. Something I should have researched more carefully.
They sold my mom a system in 2018 knowing she already had one and talked her into signing a 66 month contract that she can’t get out of. So she pays $42.99 a month. In June my mom passed away so I spoked with this so called security company and they said that she had to honor the contract she signed even though she is no longer here, they claim she still owes on 32 months which comes to about $1200. Now, they sold a 86 year old woman a contract for 5.5 years, to me they are dishonest, first selling her a security system she didn’t need and then talking her into a 66 month contract. Don’t even consider this company and never sign a contract!
THIS COMPANY INSTALLS OLD/OUTDATED EQUPMENT.
Example 2. A device that was installed in 2018 which was to last 5 years had a manufacture date of Jan 2015, and a replacement date of Jan 2021. The contract was to run thru mid-2023
Example 3. The company installed an operating system in 2018 that became obsolete in 2021. To continue to get service for the remainder of my contract I have to buy the upgraded operating system and pay to have it installed.
Example 4. Even though the company cannot provide service due to a systems upgrade on their part, I am responsible to pay out the remaining contract with no service no matter what.
IF YOU NEED SERVICE FOREGET IT.Example 1 . This is August 3rd. On July 16th I submitted a service request because my system went completely down. The company is trying to get someone out by August 23. i.e. 38 days without service that I am being billed for.
Example 2. The company sells contracts for service in areas that the company has no service tech, i.e. the reason for long delays in getting service.
GO WITH THIS COMPANY AT YOUR OWN RISK.
Tech Jim broke my main panel on purpose and I am getting run around from the company. Everyone says they will call me back and they do not stole 700 dollars from me. Tech Jim was even rude with the company’s manager and she called him on it. Now I have to wait two weeks for another tech.
Get a real alarm company! When your alarm is malfunctioning and the police are there twice while you are on the phone with them, they should get the hint. Their solution to the problem was to send a technician in 2 days. Unacceptable.
The same as all the reviews about Safe Home Security, they trick you and lie about your contract through Docusign, to be with them for 5 years, and they have a contract which you can not get out of even if you are totally fed up with them, they put you in credit bureau, they affect your credit and they give you the worst service EVER!
DO NOT CONSIDER THIS COMPANY... I picked them because of their great price but that was the scam. Once they get you signed up and under contract they provide the worse service possible. While charging you each month while not maintaining your service. Then when you request to be released due to their poor service practices they tell you there is a contract and you have to pay the full amount, this is the scam and fraudulent practice. On top of COVID world issue which there being a national and state mandate for service companies to release customers for burden issues they do not comply with this.
My various issues with this company include many false alarms where cops come and then because of the volume of alarms you get charged. Then when you call for service they never come out and always cancel and reschedule. If you take days off work that is lost money and they could care less. Again if they can not maintain the service the contract is void and to continue to take money from my bank account is fraud. I am working with the Federal Trade Commission as well as my state's Attorney General's office to be released from this unfair contract. If you are having similar issues please make the needed complaints to these agencies to straighten out this company. Horrible company. Please be warned to not even consider them.
We signed up with them 5 years ago with a 5 year contract. After the first year, never heard a thing from them. No checks to see if we were ok or needed any upgrades, NOTHING! We moved 2.5 years ago and they never gave us a call about our equipment being uninstalled or to see if everything was OK. In March when the contract was up, they called us. 2 days after the contract was completed and told me I would have to pay for another year. Now I am getting calls because I stopped my auto draft in April so they could not keep getting money. They keep telling me the account cannot be closed until it is paid for in full. I wish I had never signed with this company and kick myself every day because we got caught in their trap.
I signed up with this company. Start having issues with smoke detector no supervision tamper low battery. That was two months ago. Still not working. They cancel appts, don't show up for appts and when they do change battery and try to charge 64.99 for a battery in which I have my own. BUYER BEWARE. GO WITH ANYONE ELSE BESIDES THIS COMPANY.
In 2016 signed contract with Linear Security. In 2017 advised SHS takeover in attempts to cancel contract. I had written to corporate in any attempt due to critical medical emergency in need to cancel. No Luck. As of today I am still attempting to straighten this out. Not only with my credit in jeopardy but four years later still paying for a service that was disconnected four years ago!
This is the worst company ever. They set up my parent service in July. Since that time they have repeatedly gave us the run around about the camera. The first camera they sent didn't work and they said it was our door bell. Had a new bell installed and they said they would have a tech out to setup the camera, he never showed. I called them again, they stated they would mail out the camera, two weeks later I called back to be told it had not been ordered. Two weeks after this, I called again to be told the same thing.
I have tried repeatedly to speak with a supervisor and ask several times for them to call me. They are raking my elderly parents over the coals and charging monies for services they can't or aren't providing. I want to cancel this contract, but it's a steep charge to do so. I again called today to again be told they have not sent out a camera for installation. I again asked a supervisor to call me. I am over this company and their terrible service. You should go with Vivint, at least they act like they care about their customers and don't try to take advantage of the elderly!!!
This company is a nightmare. Years ago I tried canceling them only mom's behalf, and instead they talked me into a longer contract in exchange for two new keypads at different entrances. Fine. But then they canceled two appointments to install it. When they finally showed up, they only brought a battery and not the two keypads. They said it wasn't in the order, so they'd have to come back. The person in charge of scheduling all this was "Deja". Long story, they never added the keypads and they missed so many appts that I stopped caring.
A few years pass, and I try to cancel again. They gave me instructions on mailing a letter to request the cancelation. A week or so passes, and I lost the address, so I called to get it again. Instead of just giving me the address, they again pressured me into not canceling. Years pass, my sister calls to cancel... Same deal. Can't cancel.
Finally our mom (whose house it is) began hospice in 2020, and I call SHS again to cancel, saying that we'll be selling the house soon. "Keenan" says ok. I ask him if a letter is needed. No later needed. Just one more payment and we're done. But then... wait for it... three months later, my mom has died, and we're still getting charged. I just got off the phone with them. I spoke with "Dana" who told me that I needed to send a letter and buy out the rest of our contract. I asked her why their deceased customers need to continue paying. Apparently it's in the contract. I asked for a copy of the contract. They said no, not until I send them a copy of the death certificate, the cancelation letter, and the buy out payment.
All the while, Dana was cold. No sympathy. No understanding. No effort to fix the problem. She -- like everyone before her -- made every effort to thwart my needs and just kick the problem down the road. I'm done. I'm done thinking about them, talking to them, dealing with them, and writing about them. They are a horror to deal with. It is a comfort (and no surprise) to see I'm not the only one who has these problems with them. How they got away with this for so long, I'll never know. Do not do business with this company. Just don't.
Safe Home Security, Inc. Company Information
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- Safe Home Security, Inc.
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