
Safe Home Security, Inc. Reviews
Cronwell, CT
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About Safe Home Security, Inc.
Safe Home Security matches homeowners with security systems that fit their needs. With this company, you can use preexisting security equipment in order to create a custom home security system. It works with various security brands and offers several security services.
- Customized systems
- Identity protection option
- Limited price transparency
- No online orders
Safe Home Security, Inc. Reviews
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Reviewed March 19, 2025
I was never made aware that I was entering into a long-term contract. The last time I contacted Safe Home Security for a service request, I was forced to sign an agreement to upgrade service to have someone come out and fix my equipment. At the time, I had no alternative but to agree, as I was leaving the country for an extended period and needed my security system to be functional. I was not provided with a clear explanation of the terms, nor was I given a choice in the matter. Now that I am attempting to cancel, I am being told that I must pay 90% of the remaining contract balance—a wholly unreasonable and exploitative policy. At no point was this explicitly communicated to me, and I strongly contest the legitimacy of this contract. This is a classic example of deceptive sales tactics and Safe Home Security’s lack of transparency.
Reviewed March 4, 2025
Joshua ** the owner of SAFE HOME SECURITY FROM CHARLOTTE OR HOSPITALITY CAMERA is nothing but a fraud and a liar, I gave him a job for 2 hotels to put 32 cameras in each property, and paid him $16K for this job, and before I gave him the job, I told him that I currently have a system which is good, but old and tired, so I want to replace and get the best commercial grade cameras, night vision, and an NVR/DVR which holds recording up to 30 days. He also sent the tech to see our property, and he promised us they will do everything and it will be much better system.
He also promised us that we will be able to see the cameras on our existing desktops but nothing was true. Once the installation completed, nothing worked for 2 months, then he forced us to buy 3 new 4K TV’s, HDMI cables and a 3-way switch, and that also he did not come to install, instead of that my electrician completed his work. When the system was installed in first 2 weeks one of the brand new camera died, and half a dozen camera were moved from its original location.
HE SOLD US A VERY CHEAP RESIDENTIAL PRODUCT, and the NVR records only 2 to 3 days of recording and then it overwrites on the oldest recording. During Christmas, he promised me and also threatened me that if I keep calling him, he will block me, and said, that he will send a tech out first week of January after the holidays. As of today he did not send any text, emails or called to do any work and on the contract he had promised 3 years of warranty for parts and labor and will replace any cameras or the NVR. Since he failed to keep his promise, I have filed a lawsuit and he has not responded to my attorney or me, please do not trust him at all!
Reviewed Feb. 26, 2025
Do not sign the contract!!! The equipment sucks! I have had the system for five years and decided to cancel the service since the battery on the console is going out and it's $40 for a new one. They say it won't work without it even with it plugged into the wall. The motion detector hasn't worked in years even after I tech checked on it. The fire and carbon monoxide detectors aren't working with the system after 3 years and changing the batteries on them several times. I called to ask about the service and they give an option to cancel by phone but all it is is someone trying to talk you out of canceling. I wrote them a letter. Wish me luck!!!!
Reviewed Feb. 18, 2025
I sold my home with the alarm system and I called and wrote letters to have my service canceled and even emailed supervisor supporting documentation. The supervisors would not call back and I called so many times, I cannot count. I was told that they would cancel my service if I sold my home and they still have not cancelled the contract and it has been over a month. The agents are rude and incompetent and the supervisors will not call you back. I informed them that I did not need to transfer service because where I was going I did not need service. The only thing I keep being told is I have to pay 90 percent of remaining balance to have it canceled. I would not recommend this company to anyone. The only person in the entire company that treated me well was the person who sold me the contract and did regular maintenance on my system.
Reviewed Feb. 18, 2025
I can confirm this was the worst decision of my life. Was approached by a salesman who stated I would pay 4.99 per month and could cancel at anytime if I did not like the system. He had me answer a video prompt and gave me a thumbs up or thumbs down on how to answer the questions (this video has now been used against me after attempting to cancel). I told the salesman I didn’t rent, he told me that it wouldn’t be a problem, and to just tell the video prompt that I owned the home. I am now locked into a 66 month contract- this was never once discussed during the conversation. The 4.99$ has now become 66.00$ after 5 months and I am faced with paying $3,300 to cancel the contract. I was never provided with any copies of the contract. I have been duped by these guys, don’t make the same mistake.

Reviewed Feb. 9, 2025
We came to be in business with AHS after our previous contract expired with ADT. From the start there were issues however, after they gifted us free cameras to keep us we decided they made an effort so should we. For the most part, it's been a good experience. Fast forward to month 40 of a 42 month contract. We started having issues with the alarm, as it would just go off several times a day without notice. Here we are at 42 months and they still haven't fixed the issue. We were told we would have a technician come out to fix the issue and no such visit has ever been made. So here is the kicker, I called customer service to confirm we have met all our obligations and we would be terminating service and they tried to tell me that I would've had to write them a letter 60 days prior to the end of the contract to end services. They are now trying to tell me my contract doesn't end for another 12 months. Lol.. So do yourself a favor. Go with ADT!
Reviewed Jan. 31, 2025
Safe Home has the absolute worst customer service I have ever in my 72 years of life experienced. When their equipment fails it takes them at least a month to service, if they have the part. During my first service visit I was unaware when I signed for an upgrade in coverage that I was also signing for a 5 year service contract. I wouldn't recommend them to my worst enemy....
Reviewed Jan. 30, 2025
If I could give zero stars I certainly would. This review doesn’t involve me directly, but my sister, who had service with them. They were emailed in 10/2021 to stop her service, her house burned to the ground. My sister died on 1/18/25, I came across a few bank statements to show that payments were still being taken out. When I called to inquire that’s when the run-a-round started, not only will they not call to discuss why payments are being deducted, I’ve also asked for an invoice showing how long payments have been coming from my sister’s account, the more emails I send they email me back saying that it’s a duplicate request and the ticket is being closed.
The 2 times I actually spoke to someone, I was told they would look into it, and I’d immediately get an email saying the ticket was being closed. This sort of thing is obviously a part of how they scam people and I’m sure my sister is not the only one. I would never do business with them, nor would I ever recommend them to anyone else, I have emails to back up everything I’m saying.
Reviewed Jan. 21, 2025
I do not recommend this company. I signed a contract of 5 years. Nearing my contract's end I contacted them to service the alarm system. I explained that that I have a tenant residing at the address. He is only permitted to allow access. Any fees or questions or anything that requires a signature contact me. The technician allowed the tenant to sign his name and give his email and phone number.
The tenant entered into another 5-year contract. I contacted them and stated I did not want to renew the contract. Billing department sent me a copy of the contract signed by my tenant I told her that was not my signature. After going round and round with them I was told file a police report as I did which did nothing. I was told make monthly payments or buy out the contract. I disputed it with the credit bureaus after that the alarm company increased my balance owed. They are money hungry evey month my bill was different. I was told if they sent out a bill it's an additional 3.00 most months I never received a paper bill or e bill or even a text regarding my bill. None of the employees are on the same page, it's always a different story. I'm totally disappointed and dissatisfied!
Reviewed Jan. 20, 2025
I can attest to the fact that when the system fails they are not willing to fix and make multiple excuses. I have spoken with 11 different people about my system which has been offline for about a month and they don’t have a technician to come out for another month or 2 and I’ve only had the system for a total of 3 months. The representative in the cancellation department actually growled at me. Another mail representative got upset because I told him I wasn’t willing to pull the system myself and risk damaging any equipment for them to try and make me liable.

Reviewed Jan. 18, 2025
DO NOT BUY ANYTHING FROM SHS... Provided written cancellation notice to SHS in April 2022. SHS never logged the cancellation and continued drafting their monthly rate until discovered in Dec 2024 when they called to "upgrade" the system that had been cancelled. We attempted to get Customer Service to remove all services given the written cancellation notice form 2022 they had in hand. They responded to our demands with.... your account is "under review". Under review for WHAT? We have not contract and all SHS equipment is removed....WHAT is under review? Your fraudulent business practices would be a good start. We will submit the 99.9% ONE STAR responses along with ours to the FTC and the Attorneys General Office of CT. DO NOT BUY ANYTHING FROM SHS....
Reviewed Jan. 16, 2025
Unethical. Hidden 5 year contract when they fixed my alarm. Monitoring me without my permission. Do not use this company. They are impossible to deal with. Won’t let you out of a contract you didn’t even know you signed. Terrible terrible terrible.
Reviewed Jan. 12, 2025
Safe Home Security has one of the most deceptive operation I have seen. I was told my existing system was outdated. At the time I move in I didn't know that the security system was far Superior, with all devices linked to main monitor. SHS setup was only main monitor and door camera that is on different app. Was told that I would only paid $4.98 per month for 5 years because the salesperson: Joe ** If they can use my home for advertising. Note: At no time did the Salesperson: Joe **, Show me, notify, our state that they have a contract. Salesman: **, Also told me to tell main office that I didn't have pre-existing system.
Now when I cancelled service do to poor service and equipment problems. They are saying I have Contract when I answered their 10 Questions. At no time did the main office say a word of terms and conditions or any real tangible information that would constitute any kind of contract. I made the assumption that I was just merely agreeing to have their service in that if I was dissatisfied or wanted to cancel considering there was nothing given to me saying any terms and conditions that I can merely call them up and tell him that I was dissatisfied with their product. It didn't live up to the expectations and therefore I could just cancel.
Well that proved to be impossible. After sending letter of cancellation and sending equipment back. They just said they would send me to Collections and then they kept on billing me regardless no matter how many times I talk to them. I requested a copy of this so called contact they said I signed. After over 3 months. They mail me it. They include a letter saying. salesman: Joe **, forgot to give me. The contract had my email wrong. My signature was forged and copied on to document. Note: I did file a police report on the forged documents.
I informed SHS again on these issues and they saying because I verbally agreed to their service and I said I don't see how that would make any sense. If you didn't give me the terms and conditions and then they told me oh well we have you on video and I'm saying okay does that video show me that I signed a contract and of course I'm making a guess it doesn't which I never the salesperson Joe never showed me any video screen what not there are 10 questions they ask you. Does not tell you any terms or conditions so therefore I cannot see how you could possibly have a contract for them to send me a contract with my name forged. Just goes to tell you that obviously they do have terms and conditions and if you were able to read them you would probably never in a million years agree to the service.
Why would you start a service and if you have a problem and then you decide to cancel it that you're going to pay 90% the cost of the service that's in crazy. It's like buying a car, returning your car and they said well you still have to pay the loan but you're going to return your car no sense whatsoever. I have also received emails of the contract in PDF format which has different information on each one. In my last conversation with a safe home security, it seems like the only way they're ever going to deal with this contract and actually cancel it even with all the falsehoods misleading information forgery and so forth and tampering of the documents, that unless you get an attorney is about the only way you're probably going to be able to stop this. This should never be allowed to happen.
Reviewed Jan. 10, 2025
They will not let us cancel, saying the contract has not expired. Come to find out, we have another 60 months on a contract we did not sign. The copy they sent has a forged signature. Stay clear of this company. Our alarm system has not worked for 2 years and the only customer support we got is 1 new battery in the mail which is not the problem.
Reviewed Jan. 10, 2025
I have had Safe Home Security as my home alarm system for several years. I have never had an alarm. I started getting text messages of need to replace batteries, I put it off till I started getting SEVERAL text in a day. I contacted SHS in November! I upped my service plan to include battery replacement. Despite calls, emails, cancelation on SHS part, I have not received service. I have notified them of my desire to CANCEL my service with them.
Reviewed Jan. 8, 2025
I wish that I could leave no stars. This place has scammed me. It makes me feel like I was being right. I tried to cancel my service and I was given the wrong information by customer service so when I got the call this morning from them in Connecticut they like, "Oh sorry it needed to be 60 days in advance so you're rolled over into another year." The bad part is I have been with your service over two or three years when they switched over to the YG because they wanted $200 upfront for me and I didn’t have it and they wouldn’t allow me to make four payments of $50. I even reached out to the Better Business Bureau who tried to be a mediator in between me and the company, but no one with Phone to let me pay for payments of $50 so I continue to pay and I would ask when can I in my contract and they told me February 2025.
So when I called in December, they didn’t give me much information but when I called in January to pay my bill because I still continue to pay my bill matter of fact I paid over because I have a credit of $41 and some change. The lady told me, "You just had to be a letter 30 days in advance." It’s to write my account number and she gave me that. She said she think that’s all I needed to do. She said if it was more that they would contact me and she gave me the email to where to send the letter. So January 8 today they told me it needed to be 60 days in advance. So either customer service does not know their job and the policy or they just set out to scam Rob and rate me of another year 13 months of money even though I have no service
Reviewed Dec. 27, 2024
Lots of times called them for cancel service after finishing contract but nobody listen and sent lots of emails but nobody contact yet. Sending monthly bills again and again. Alarms devices are not anymore working.
Reviewed Nov. 27, 2024
They allowed someone else to Open an account and have harassed us and we tried to stop them and show proof with zero care. The address they gave was sold then they allowed them to open an account in our name. Police report filed and everything!
Reviewed Nov. 20, 2024
After complaining to Safe Home multiple times, they went from side-stepping and hedging to outright lying. They kept charging me monthly though on-line checking -- even though they told me twice that they had cancelled my account -- but I was afraid to just tell my bank to cancel any payments to them because I was afraid that Safe Home would destroy my credit. Finally, I took it up with Washing State Consumer Protection, who rattled their cage enough for the company to send me a check for close to $900. I'm "satisfied" now, so to speak. So that's how it ended.
Reviewed Nov. 13, 2024
New to security systems when sellers came around. Didn’t know how contracts worked. Was lied to about how I could cancel the contract I already had. Told all I had to do was call and cancel. Tried to get in touch worth seller “Anis” by text, denied knowing me. Found out later on another older lady had been duped like me. Somehow she managed to get her contract cancelled. I tried several times to cancel early on but couldn’t. Paid for both contracts till finally got first one paid off and done with. About year ago, I told them to cancel my contract, said I had till about March 2025. Wouldn’t tell me buy out price to finish it now. Several calls from them about cancellation request always get the “keep it, transfer it“ after I told them no every time!
About six months ago, I start getting customer calls from other customers of Safe Home customers saying they had been transferred to a customer agent named “Jayla **”. A lady from Oregon left angry text on MY cell phone about their service. I called her right back and told her I’d received her text instead of the company. Explained to her what had been happening to me. Another older lady from another state same thing happen to her. Another had same happen tonight from Chester, SC. (11-12-2024). I've even tried calling the company several times to get this issue straighten out. Once I was told I (!) needed to contact my cell provider to get it fixed, it was my problem!
Speaking to another agent among my many calls, said the ID on their end registered to "Jayla **" (who by the way is in Connecticut). Even though I was calling from home in SC! Conn. area code is 860. Mine is 864??? I just send unknown numbers to voice mail or ignore them now.. And like this problem, the service stinks! Until I wanted to cancel I rarely ever heard from them. I'm feeling targeted and ignored lately cause nobody will correct the problem on their end. I went thru a lot of trouble to find out just how long I've had my cell number, 23 years! Until I wanted to cancel, no problems..??? Two photos are first from a ”Jayla” text…second photo, second thru fourth are customers directed to my cell. First probably me trying to call again. I do politely explain what is happening and ask that the person call back whatever number they called and explain they were sent to a private number of a residence in SC. Several times.!!!
Alll I can say is they gonna start losing more customers and get more complaints cause I’m ignoring callers I don’t know or sending to voice mail. What more can I do? My number is ** by the way. It is listed as private.. [I’ve also added photos from my banking (autopay) to confirm I am a customer, 4 1/2 years now. I can’t find my contract at the moment.]
Reviewed Oct. 23, 2024
I had a deeply disappointing experience with Safe Home Security. From the start, I encountered significant issues, particularly with their alarm system, which consistently failed to set properly. This was incredibly frustrating, especially considering the importance of home security. Customer service has been virtually nonexistent for the past year. I tried reaching out multiple times, but each attempt was met with long wait times and unhelpful responses. To make matters worse, when I asked for a copy of my contract, they were unable to provide it, which raises serious concerns about their professionalism and transparency. On top of everything, the customer service representatives were rude and dismissive, adding to my frustration. Overall, I would strongly advise against using Safe Home Security. It’s crucial to have reliable support when it comes to home security, and this company simply does not deliver.
Reviewed Oct. 13, 2024
If I could leave a negative out of their star based review system I would. They are liars and committed fraud while I was home alone after a very long hospital stay, needless to say I was not doing well and the salesman took advantage. I am also older and disabled. Do NOT, I repeat DO NOT do business with this fraudulent scam company.
Reviewed Sept. 27, 2024
TERRIBLE! Go with a different company. We signed up thinking we were saving some money, but it's been a terrible experience. The Alarm.com app they use is slow and frequently glitchy. SHS's customer service is abysmal. We recently inquired about cancelling our contract. The first time I called, I was told someone would send me the details for how to do so. I waited a week. Nothing. The second time I called, a customer service rep picked up my call. I could hear them speaking to one another, but no one talked to me. They were having a great laugh. One was training a new SHS employee. The speaker said the new employee was "cool but kinda weird" and wondered aloud if he should "offer him the vape."
After this conversation, the rep hung up on me without ever talking to me. The third time I called, I finally reached someone who told me my cancellation request would need to be sent in writing via email. Had I been told that originally, it would have saved a lot of time. After sending the request, we eventually received notice about the termination date of our contract with no further information or communication. My husband has reached out 6 times asking for a copy of our executed contract, but the only response he received is that our ticket was closed. Don't trust these non-responsive clowns with your home!
Reviewed Sept. 11, 2024
This house started out as a vacation home. Was sold on this system by a door to door salesman. We had issues with first installation. In less than a year this became our primary residence. Have not been able to “Arm the system” as the panel says “back door open” that was over two years ago. I sent emails, called them. Wanted the service cancelled after our contract was up. As per Arizona state law, they can auto renew for a year at a time. Don’t know what part of my past email stating “your service is crap and I no longer wish to participate” doesn’t qualify as a cancellation. Here we are AGAIN!! Alarms beeping, still paying, and now they say May 2025. When we should be done with this in Nov of 2024. It’s a money grab, a scam, and getting customer service is a joke! Stay away from this company as it’s nothing more than a money grab, and false security.
Reviewed Sept. 6, 2024
Total SCAM company!! DO NOT DO BUSINESS WITH Safe Home Security, Inc. Especially do not share any personal information with this company with their completely inappropriate employees (details on this at the end). Long story as short as I can make it... I made the mistake of switching from ADT to SHS, exactly 13 months into my 36-month contract the alarm panel malfunctioned, the touchscreen no longer works, I found this out at 8 am after I had worked all night and I was unable to deactivate the alarm, as the alarm is BLARING and I am unable to turn it off, I call the 1-800# for monitoring, I get Bill, who is by far the worst customer service agent I have ever interacted with.
He's unable to turn the screaming alarm off, he's unable to shut down/restart the system, he's unable to help, he tells me I'll need to turn the alarm off... "Yes, Bill, I understand that, but the touchscreen on the alarm is not working so I'm unable to do that." I ask to speak to someone else, "No one else is available, you'll have to call back"... So, I do... Bill again... Could I please speak to the manager? "No managers are available, you'll need to call back" ... So, I do... Bill again.
At this point, the alarm is still screaming, we're 20 minutes in, and I'm wondering if I'm in the Twilight Zone. Never had a situation even close to this ridiculous in my 5 years with ADT. I ask to disconnect my service, maybe, just maybe if they shut my service down, the alarm will shut off too... Bill says, "That would be irresponsible of me to allow you to disconnect your service, we can't leave your house without an alarm, why don't you calm down and call back tomorrow."
So, I'm in my front yard with this alarm panel that has been blaring at top volume for almost a half an hour, my ears are ringing, I have a headache, I end up taking the alarm panel completely apart. I email SHS with a full breakdown of the issues with the alarm panel and my conversations with Bill at their monitoring center and give written notice I would like to cancel my service...
A few days later I get a call from a SHS person who says, I'll have to schedule and pay for a repair appointment to assess the alarm panel as they don't usually have trouble with these panels and it would be irresponsible of them to allow me to cancel my service... Why doesn't my alarm system have a warranty? If my contract is 36 months, but the panel is malfunctioning 1/3 of the way into that... Why isn't the equipment covered for at least the duration of my contract? And what sort of training operation do these people go through where they're told to tell customers, "No, you're not allowed to cancel your service, we cannot allow you to do that" ???
Here's the real kicker, the most disturbing part... I've had the alarm panel completely disconnected taken apart in the garage for over a month now, Bill has been calling me from random numbers... "Stephanie, this is Bill from SHS, I'm unable to see your alarm system online, we're not able to monitor your alarm if it's still disconnected." ... "This is Bill from SHS, I'm calling because I'm unable to connect to your alarm system." And he has called multiple times, from multiple numbers, I've complained and the company has done nothing, DO NOT SHARE YOUR INFORMATION OR ALLOW THIS COMPANY INTO YOUR HOME!!!
Reviewed Sept. 2, 2024
This is a huge scam of a company. Thank God I didn't use it as primary home security system and used for a rental property so I forgot. You Should see the switch and bait crap they put you through trying to cancel this group. It's crazy they didn't help when something was broken but their effort to not let cancellations happen. Second to none. lol
Reviewed Aug. 26, 2024
Absolutely terrible experience. Can’t wait until this service is over with. I was bamboozled into another contract to lower my monthly price, just for it to be a couple dollars less. I had a doorbell also installed with my service which has been inactive now for the last year and a half. When I called for a service tech on my doorbell, he unwired the unit from my house completely without any discussing with me about it.. when all I needed was an update to my tablet they installed into my wall. The gentleman then proceeded to tell me he didn’t touch my doorbell. I had next door neighbors call me and ask what he was doing to begin with. I was curious to why my doorbell was no longer working and why it was completely powered off. They told me there was nothing they could do about it. I called for days and left messages just to be turned down. WHATEVER YOU DO IF YOU'RE READING THIS. Buy a Ring camera system or go to a commercial company.
Reviewed Aug. 20, 2024
The rating says it all. After a decade with this company, I now face financial difficulties and need to cancel—only to be told that I have no choice but to keep paying until 2027. Seriously? I urge anyone thinking about this company to read the reviews. They preach about doing right by your family, but maybe they should start by doing right by their customers!
Reviewed Aug. 12, 2024
I fail to understand how after more than 4 YEARS of not having a working alarm system, no power to be exact, and still be continually charged a service fee and ultimately be reported to credit bureaus. How is this shady, scamming business still operating?!!
Reviewed Aug. 9, 2024
I would not recommend this company to anyone, they will tell you everything just to get you to sign a contract and they don't honor what they tell you. Their support team is very rude and unprofessional. There was only one guy who was helpful and his name was Alexis. Worst company I have ever dealt with. If I could have given them no stars I would have.
Safe Home Security, Inc. Company Information
- Company Name:
- Safe Home Security, Inc.
- Website:
- www.safehomesecurityinc.com
