Safe Home Security, Inc.

Safe Home Security, Inc.

Cronwell, CT

 2.1/5 (582 ratings)
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About Safe Home Security, Inc.

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Safe Home Security matches homeowners with security providers that fit their needs. With this company, you can use pre-existing security equipment in order to create a custom home security system. It works with various security brands and offers several security services.

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    Page 2 Reviews 10 - 40
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 6, 2021

    My elderly husband (with dementia) was sold a package by someone that just came to the door. (I consider this predatory behavior.) I was never consulted, even though I pay the bills, in fact I didn't find out until after it was installed that my husband agreed to it. This was installed (and installed poorly) without my permission or knowledge. Because I worked at the time I didn't have time to chase it down right away, and when I finally did, with a letter revoking permission for the company to withdraw funds was responded to with "we have every right to continue taking funds up until the end of the contract." I am pretty sure they collected an extra years’ worth, but can’t prove it because of spouse’s dementia.

    I informed them that we used the system once and it had caused a great deal of trouble with the local sheriff's dept. because we did not have the proper permits for it. Something that the sales rep failed to mention in the contract, and I assume he failed to tell my spouse, and even if he had, my spouse would not remember it. My husband could not even use the fancy help necklace because he can't remember technical things. On top of that the installer caused damage in our home, and installed the controls in our dining area so that they interfered with the enjoyment of our home. Several years have passed now, and I am still angry about it and feel that folks doing their due diligence might appreciate the heads up.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 6, 2021

    I've been with this company for years with satisfactory service. Sometimes it's easier to stay with a C+ company than start over. I recently had one of my credit cards compromised and a new one was sent to me. I was on auto withdraw with Safe Home Security and the credit card that was compromised happened to be that one. I have many credit cards and was unaware that credit card was attached to the automatic payment. I never received a call from Safe Home Security nor did I get a letter to inform me my payment did not go through. I was on a month to month/no contract.

    Apparently a few months went by without payments being made but my service was still on. I receive excessive junk mail daily and one day I noticed a letter/bill from SafeGuard America. I never heard of this company so I threw it out. I received the same letter a couple more times and finally called the number on the invoice thinking it was some kind of scam and I was going to get to the bottom of it. When I called they said they were Safe Home Security and I owed a past due amount. I was surprised as the letter did not say Safe Home Security. If it had I would have opened it immediately and rectified the situation.

    I paid it immediately and explained what must have happened with my credit card. I thought that was the end of the misunderstanding until I got an alert on my credit report that said my score dropped 50 points for delinquent payments! I've been working on my credit for 15 + years to get to the 750-800 mark. Never missing a payment on anything. I called and explained the situation to multiple employees and managers and they said they would not do anything about it. It seems this company will expend much effort to call and try to sell you their service to stay with them but as soon as you need some help they are nowhere to be found. 50+ points and late payments showing on your credit report will cost me thousands on large purchases/house/car etc.. This company does not care for its customers and is only loyal to the dollar bill. Find another security company to go with with better ratings. Something I should have researched more carefully.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 3, 2021

    They sold my mom a system in 2018 knowing she already had one and talked her into signing a 66 month contract that she can’t get out of. So she pays $42.99 a month. In June my mom passed away so I spoked with this so called security company and they said that she had to honor the contract she signed even though she is no longer here, they claim she still owes on 32 months which comes to about $1200. Now, they sold a 86 year old woman a contract for 5.5 years, to me they are dishonest, first selling her a security system she didn’t need and then talking her into a 66 month contract. Don’t even consider this company and never sign a contract!

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 3, 2021

    THIS COMPANY INSTALLS OLD/OUTDATED EQUPMENT.

    Example 1. The sensors on all 3 of my exterior doors have failed and require repair.
    Example 2. A device that was installed in 2018 which was to last 5 years had a manufacture date of Jan 2015, and a replacement date of Jan 2021. The contract was to run thru mid-2023
    Example 3. The company installed an operating system in 2018 that became obsolete in 2021. To continue to get service for the remainder of my contract I have to buy the upgraded operating system and pay to have it installed.

    Example 4. Even though the company cannot provide service due to a systems upgrade on their part, I am responsible to pay out the remaining contract with no service no matter what.

    IF YOU NEED SERVICE FOREGET IT.

    Example 1 . This is August 3rd. On July 16th I submitted a service request because my system went completely down. The company is trying to get someone out by August 23. i.e. 38 days without service that I am being billed for.

    Example 2. The company sells contracts for service in areas that the company has no service tech, i.e. the reason for long delays in getting service.

    GO WITH THIS COMPANY AT YOUR OWN RISK.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 9, 2021

    Tech Jim broke my main panel on purpose and I am getting run around from the company. Everyone says they will call me back and they do not stole 700 dollars from me. Tech Jim was even rude with the company’s manager and she called him on it. Now I have to wait two weeks for another tech.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 5, 2021

    Get a real alarm company! When your alarm is malfunctioning and the police are there twice while you are on the phone with them, they should get the hint. Their solution to the problem was to send a technician in 2 days. Unacceptable.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 25, 2021

    The same as all the reviews about Safe Home Security, they trick you and lie about your contract through Docusign, to be with them for 5 years, and they have a contract which you can not get out of even if you are totally fed up with them, they put you in credit bureau, they affect your credit and they give you the worst service EVER!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 2, 2021

    DO NOT CONSIDER THIS COMPANY... I picked them because of their great price but that was the scam. Once they get you signed up and under contract they provide the worse service possible. While charging you each month while not maintaining your service. Then when you request to be released due to their poor service practices they tell you there is a contract and you have to pay the full amount, this is the scam and fraudulent practice. On top of COVID world issue which there being a national and state mandate for service companies to release customers for burden issues they do not comply with this.

    My various issues with this company include many false alarms where cops come and then because of the volume of alarms you get charged. Then when you call for service they never come out and always cancel and reschedule. If you take days off work that is lost money and they could care less. Again if they can not maintain the service the contract is void and to continue to take money from my bank account is fraud. I am working with the Federal Trade Commission as well as my state's Attorney General's office to be released from this unfair contract. If you are having similar issues please make the needed complaints to these agencies to straighten out this company. Horrible company. Please be warned to not even consider them.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 8, 2021

    We signed up with them 5 years ago with a 5 year contract. After the first year, never heard a thing from them. No checks to see if we were ok or needed any upgrades, NOTHING! We moved 2.5 years ago and they never gave us a call about our equipment being uninstalled or to see if everything was OK. In March when the contract was up, they called us. 2 days after the contract was completed and told me I would have to pay for another year. Now I am getting calls because I stopped my auto draft in April so they could not keep getting money. They keep telling me the account cannot be closed until it is paid for in full. I wish I had never signed with this company and kick myself every day because we got caught in their trap.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 9, 2021

    I signed up with this company. Start having issues with smoke detector no supervision tamper low battery. That was two months ago. Still not working. They cancel appts, don't show up for appts and when they do change battery and try to charge 64.99 for a battery in which I have my own. BUYER BEWARE. GO WITH ANYONE ELSE BESIDES THIS COMPANY.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2021

    In 2016 signed contract with Linear Security. In 2017 advised SHS takeover in attempts to cancel contract. I had written to corporate in any attempt due to critical medical emergency in need to cancel. No Luck. As of today I am still attempting to straighten this out. Not only with my credit in jeopardy but four years later still paying for a service that was disconnected four years ago!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 1, 2021

    This is the worst company ever. They set up my parent service in July. Since that time they have repeatedly gave us the run around about the camera. The first camera they sent didn't work and they said it was our door bell. Had a new bell installed and they said they would have a tech out to setup the camera, he never showed. I called them again, they stated they would mail out the camera, two weeks later I called back to be told it had not been ordered. Two weeks after this, I called again to be told the same thing.

    I have tried repeatedly to speak with a supervisor and ask several times for them to call me. They are raking my elderly parents over the coals and charging monies for services they can't or aren't providing. I want to cancel this contract, but it's a steep charge to do so. I again called today to again be told they have not sent out a camera for installation. I again asked a supervisor to call me. I am over this company and their terrible service. You should go with Vivint, at least they act like they care about their customers and don't try to take advantage of the elderly!!!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 25, 2021

    This company is a nightmare. Years ago I tried canceling them only mom's behalf, and instead they talked me into a longer contract in exchange for two new keypads at different entrances. Fine. But then they canceled two appointments to install it. When they finally showed up, they only brought a battery and not the two keypads. They said it wasn't in the order, so they'd have to come back. The person in charge of scheduling all this was "Deja". Long story, they never added the keypads and they missed so many appts that I stopped caring.

    A few years pass, and I try to cancel again. They gave me instructions on mailing a letter to request the cancelation. A week or so passes, and I lost the address, so I called to get it again. Instead of just giving me the address, they again pressured me into not canceling. Years pass, my sister calls to cancel... Same deal. Can't cancel.

    Finally our mom (whose house it is) began hospice in 2020, and I call SHS again to cancel, saying that we'll be selling the house soon. "Keenan" says ok. I ask him if a letter is needed. No later needed. Just one more payment and we're done. But then... wait for it... three months later, my mom has died, and we're still getting charged. I just got off the phone with them. I spoke with "Dana" who told me that I needed to send a letter and buy out the rest of our contract. I asked her why their deceased customers need to continue paying. Apparently it's in the contract. I asked for a copy of the contract. They said no, not until I send them a copy of the death certificate, the cancelation letter, and the buy out payment.

    All the while, Dana was cold. No sympathy. No understanding. No effort to fix the problem. She -- like everyone before her -- made every effort to thwart my needs and just kick the problem down the road. I'm done. I'm done thinking about them, talking to them, dealing with them, and writing about them. They are a horror to deal with. It is a comfort (and no surprise) to see I'm not the only one who has these problems with them. How they got away with this for so long, I'll never know. Do not do business with this company. Just don't.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 21, 2021

    The system is effective and easy to use. There are so many home security systems on the market. It took time and research and I am happy with my choice. I would tell anyone to research the products they're considering.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 6, 2021

    On April 5, 2018 I signed a 3 year contract with Safe Home Security for $69.99 per month. During this time I had very little problems with the security equipment itself however the customer service and technical assistance were atrocious. On July 29, 2020 I was contacted by an agent of the company and informed that there would be a 3 dollar increase to my monthly bill. The agent explained that this increase was due to upgrading the home security systems to 5G. I was sent a link to the DocuSign website where I signed a letter authorizing the monthly increase and upgrade to my system. On Jan 6, 2021 I contacted Safe Home Security to discuss canceling my service at the end of the agreed upon contract.

    The agent informed me that my contract had already been renewed for an additional 60 months in July 2020. I DID NOT authorize this renewal nor did I ever receive a copy of this new contract until I demanded it from the company. I also discovered that to cancel the service now would end up costing me several thousand dollars. The unethical business practices of Safe Home Security should be enough to deter anyone from doing business with them ever again. If you are currently shopping for a home security system and don't believe me go to the Better Business Bureau website and see for yourself. If you are a current Safe Home Security customer, be warned and stay ever vigilant especially when taking calls from their customer service department. DO NOT upgrade or change anything with your service until the end of your contract unless you want to be stuck in it for the next 5 years. BE WARNED!

    16 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 4, 2020

    When we first approached Safe Home Security we wanted cameras to record with motion. They have not done so. My husband's truck was broken into and we had to pay out of pocket for the repairs since the cameras didn't record. We have made numerous phone calls and talked with a different rep each time and got a different response each time. When the tech installed the one camera on our garage, he drilled holes where he thought that it should go and had to move over so there are holes in brand new siding and into the garage. The customer service is non-existent. My husband had a tech contact him with an appointment for 9 to 12 one day. When no one showed by 11 he called customer care. They told him no one was scheduled to come out. The day before Thanksgiving we had a tech show up at our home without prior notice. If you're considering this company, don't!

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 5, 2020

    The alarm worked well for awhile, then I started getting “zone malfunction “ errors. I put up with it for a while. The repairman came here on Wednesday, Thursday it started again. When I called service, I was told the repairman didn’t work my area on Monday or Tuesday. Due to other appointments I had to wait till Friday. I made it clear that I was a dissatisfied customer. On Thursday I was called by the serviceman that he couldn’t make it on Friday and I would have to reschedule for next week. I let him know I was an unhappy customer, and hung up. I would not recommend this company to anyone. I know I will not renew my contract.

    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 16, 2020

    I have had Safe Home Security (SHS) for approximately 18 months. I have 18 months left on my contract and I cannot wait until I can get rid of this company. The first 15 months were fine. Never had to call them and deal with their customer service so I didn’t notice the problem with them. In July of this year we began planning for a move.

    I called SHS and I talked with Bill ** extension ** (Claims to be a Manager). I inquired about moving my service and the costs associated with it. He told me that there is a $199 fee to move. I asked what it was for and he stated it was an administrative fee and it covered the uninstall and the reinstall. I asked him if I could save money by doing it myself and he said, "You can do it by yourself but the fee will still be charged." He also told me my contract would have to be renewed for another 36 months on top of what I have remaining. I ended the phone conversation and told him I would get back with them.

    Approximately 1 week later, I called again and I talked with someone that goes by KK, extension **. This gentleman was exceptional and did not lie to me. He told me the $199 was a $99 uninstall fee and a $99 reinstall fee. He further stated there was no admin fee. KK also said that I would not have to extend my contract. I would just have to sign a new contract for the remaining months on the current contract. (Make this guy the Manager.) I signed the new contract and requested the uninstall appointment. 2 -5 days later, Bill ** called me back and wanted to schedule the appointment. He was taking too long due to our move rapidly approaching, so I requested to uninstall myself. He told me the alarm was shut down and I was able to do it. In the meantime he was supposed to schedule the reinstall at the new location and get back with me. I requested 2 September.

    Approximately 5 September rolled around and I still haven’t heard from anyone. I called the customer service number and the lady I talked with told me that Bill had it scheduled but never called me so we missed the appointment. I requested it be rescheduled. I also requested a manager over Bill call me so we can talk about all of these issues. After discussing everything with her. I felt as though she would take care of it, but I was wrong. Finally, approximately 1 week later, Bill called again and said he was scheduling my reinstall. I heard back from him eventually with a date and time about 1 week later. That date and time rolled around and no one showed up, but they did charge my account for the Instal ($99). Again I called Safe Home Security Customer Service and requested they refund the money or set up an appointment that they could ensure.

    Today, it is October 15 and I still don’t have a refund or an install completed. I have tried to request to speak with someone higher up and no one will help. This has been the worst service and organization I have ever dealt with. If someone from the leadership at the corporate office could reach out, I would greatly appreciate it.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 15, 2020

    This company should not be in business!! Bunch of liars. Unprofessional, rude people! My smoke alarm been going on for 2 weeks. Called several times. Could not help me over the phone. First they scheduled me in one week which is crazy given the sound of the smoke alarm, I couldn't sleep. My poor mom just had hip surgery and had to listen to that sound! When the time came for the appointment they called me that the technician car broke down and I have to wait for another week for them to come out!

    When that came they cancelled me again on the same day saying that they couldn't get the part that need it to be replaced. Of course another lie! So right of way I called to cancel my contract, they told me I have to email the request, which I did. No one reached out so I called and they claim they never got it so I sent it 3 more times. It's been going on now 3 weeks, I called several times. Spoke to 4 different people, everyone of them telling me a different story, the system is down, also the email is down. So they make it impossible for you to cancel your contract!! Also they are extremely rude. If you start complaining they put you on hold or transfer you somewhere then disconnect you! So my next step is to file a complaint with the Better Business Bureau and the same time I will contact the attorney general's office! I do not understand how they are allowed to stay in business! STAY AWAY FROM THIS COMPANY!!!!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2020

    I want to give Negative grade! Don't do any business with this company, and don't come close to them. Starting Feb 2020 our alarm system was getting insane. Charging itself when we were at home, start alarming for no reason (even when it wasn't on) and so on. We called the company to get it fixed - it took a month, they send someone who said they cannot fix it and they will send replacement. After another month of false alarms we called again and again the same guy came with the same answer! At that point, he disconnect my alarm system completely.

    Since then, after dozen call to the call center, we finally got a new system but no one came to install it!!!! It is ridiculous, we are trying to talk to some manager there, but we get nowhere. We are trying to get service and it will be only in a month! And they refuse to pay me for the months I got no service. I really wish I could break in the middle of my contract with them, but afraid it is illegal (if anyone knows different please let me know). I never give such bad critics, but do your self a big favor - don't do anything with that company!!!!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 22, 2020

    The Service was OK in 2015 - at my home - so added my daughter's where they tried to piggyback onto the ADT system which never worked and they were full of excuses to do with a window that was not making the connection. I had a 3 yr. contract for my daughter's home (where she no longer lives) and now they are saying I owe for a 4th yr. because I did not notify them the month prior to the contract being due and they continued to take the money from my checking account which I stopped as soon as I realized what they were doing. This is definitely NOT the company in which anyone wants involvement - by the way we have not used their service in either house for the past 2 yrs. - They are still billing me.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 14, 2020

    The first months it worked well and I had no problems with it. After the first months, I called a few times and the operator was helpful. When I called today, the customer service representative immediately became rude when I asked her to look into my account. She said her "system" was down and transferred me without my permission to a "recorded" message asking me to leave my name.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 10, 2020

    I had a security system (first time) installed by American Homesecures, Dallas, TX ** back in October 10, 2019. Everything's been fine until I understand Safe Home Security, Middletown, CT ** acquired American Homesecures. It's been a mess since the acquisition. I made my payment in June 2020 (for the month of July) to American Homesecures c/o Cornerstone Billing, Orland Park, IL **. After that I find out about the acquisition. The e-check was processed, Cornerstone said American Homesecures had it, American Homesecures said they needed the bank confirmation number (which I gave them) and they said they would send it to Safe Home Security. As of July 9, 2020 Safe Home Security said they haven't received it. Moreover they said I owe 2 months payment (or something). What? A real mess. In short I want to find another Security company but I did have an agreement with American Homesecures.

    I understand the Attorney General of Connecticut is suing Safe Home Security. Safe Home Security has an email address on their website but they said they didn't get my emails and I haven't received any response. I used to get email invoices from American Homesecures regularly. Safe Home Security said they would send me (something) in the mail USPS but I haven't received anything yet. I don't need to deal with Safe Home Security anymore. I've read nothing but complaints about them. A very bad experience. My agreement was with American Homesecures NOT Safe Home Security. I need to find another Security company. Please.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 19, 2020

    This company should lose their license and the owner belongs in jail. Attorney General Maura ** is suing residential security provider Safe Home Security in Middletown, Connecticut and chief executive David **. Her complaint accuses the company of automatically renewing contracts even when customers tried to cancel, charging for services that were never provided, charged unlawful late fees and interest and harassing consumers. Safe Home Security created the fake contract over the phone with my husband for five years. The representative Justin ** emailed the contract for reviewing, I never signed it. Dominque ** on the phone stated that I faked my husband's signature and he needs to file a police report against me! From the beginning, they pretended to be a different company, we had our alarm with (SecurityOne).

    Albert ** came to our door to inform us that Security One changed their name to SHS. He gave us the booklet of Security One, he crossed the name with a pen and wrote his info on it, along with the new name of the company (SHS) and the phone number 800-833-3211 ext. **. When the alarm stopped working we asked few times to fix it but they were not able to do it, blaming it on our new phone system. When I called Security One for help I was informed that it was a scam, they never changed their name, SHS stole our information. We have a small child and we didn't want to risk any longer to live without the working alarm. We installed the new system with ADT. We called SHS many times to ask to cancel the contract we never signed but they refused to do so. Now they are damaging my husband's excellent credit score. We have submitted the claim with the BBB and Attorney General.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 7, 2020

    I own a rental property. My renter called me and asked if she can get an alarm system in the house that she is renting from me. I stated she could and I spoke to the salesman over the phone and he stated he needed me to come sign to give permission to put the alarm system in the house. I went over to the house and he had me sign an IPAD stating that I give permission to put the alarm in the home. It was a DocuSign so I never saw any contract on anything on the IPAD. Now I am trying to refinance my house and come to find out that this company put my name on a 3 year contract for this alarm system along with 2 other houses that I don't own that my renter is affiliated with and because the renter has been late paying the bill, there are now 2 lates on my credit report. This company is saying I signed the contract when both me and the renter heard the salesman say I was just signing to give permission.

    The renter has tried calling this company along with me and my wife because it showing on her credit report as well, but we have not gotten anywhere with them. They sent me a copy of the contract in my name, with a different address than the address of the house I own, the renter's email address and phone number and they have a date of birth on the contract for me that isn't even my date of birth.

    I never received any notices at all from them because the bills are mailed to the renter because it's her alarm system. I would never sign a 3 year contract for a rent that has a 1 year lease. I just want my credit and my wife's credit restored back to how it was and have this company removed from it. The renter has tried to tell them that it is her responsibility and she has made a payment plan agreement with them and she is moving out of our rental this month. Their salesman lied to me and my renter to make a sale and this company needs to be reprimanded for this.

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 5, 2020

    Had this company for 13 years up to November of 2019 when my system had multiple false alarms. I was told no technicians in my area except on Fridays and they were booked several weeks out. I booked the first available Friday appointment and no one came. I called the office and was told that I was not scheduled. I reached again 2 weeks out and once again, no call no show and told that I was not on the schedule. I cancelled my contract, sent back my system as instructed and now the company is still charging me monthly fees for a SERVICE I NO LONGER HAVE. Now today 5/5/2020. I call and they stated that they have no record of my cancellation and I have a signed contract that they refuse to send a copy to me. Don’t do business with this company.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 13, 2020

    This company is very unprofessional. I had an agent who harassed and threatened me with phone calls, texts and emails because I decided to cancel within my 3 day rights. I've had to call several times because this company continues to send me bills after being told each time that the account was closed. At this point I must contact the Better Business Bureau and file a complaint. This is the WORST company I've EVER dealt with. The worst decision I've ever made in my life!

    26 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: March 20, 2020

    I have been a customer of Safe Home Security for 5 years and 10 months ago the system needed maintenance. After 3 attempts to get a technician to our house we decided to cancel service. We were no longer under contract and they deactivated our control panel but continued to charge us monthly. In January we settled with safe home on a $500 bill for service we did not receive and they quietly continued to charge us and the representative that took our payment stated outright that our bill was a $0 balance. This was a lie and they are currently trying to squeeze another $200 out of us and have no interest in fixing the system unless we sign another 3 year contract. Do not do business with them, they will tell you what you want to hear until you decide to go to another provider.

    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 11, 2020

    A few days after we got this security system, our heat sensor went out. We have called twice now and they still haven't come to give us a new one. They need to give us a refund for the time we've been without it.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 7, 2020

    From the first day I signed up with this company I didn't know but was getting scammed into a 66 month contract. Had the service for 16 months and bought out of the contract today. After multiple times being double and sometimes triple charged per month when they would just decide to pull money from my account on file! I recently sold the home with the system in it and called to get it removed so I could take it with me, was told I would be contacted and never was by my closing date. I then had no choice but to buy out my contract for over $1,000. THIS COMPANY IS WORSE THAN THE CROOKS YOU ARE TRYING TO KEEP OUT OF YOUR HOME WITH A SECURITY SYSTEM!

    24 people found this review helpful
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    Safe Home Security, Inc. Company Information

    Company Name:
    Safe Home Security, Inc.
    Website:
    www.safehomesecurityinc.com