Safe Home Security, Inc. Reviews

I properly exited my contract with SHS. I gave them a 60-day notice and paid on time in full until the contract expired in November 2012. In January 2013 they began reporting to the three credit agencies that I was delinquent on my account. I do not have an account with them. They attempted to intimidate, trick and bully me into keeping their service. I see this tactic as a retaliation and they are evading my calls in trying to resolve this.

I had an issue with equipment installed that was not activated. After a few months of paying my monthly monitoring fee I found out that I had been paying for something that was not working. When I contacted Safe Home Security about the problem, they came and made things right with the system but paying me the money I had paid all those months they dragged it out over an eight-month period and still did not complete the settlement. I finally got fed up and paid an early payoff of account (with them owing me $200.00) to get out from under the contract and GET AS FAR AWAY FROM SAFE HOME SECURITY as I possibly could. I will NEVER-EVER DO BUSINESS with this company again. All they care about is getting your money and couldn't care less about customer satisfaction.

Safe Home Security did not live up to their 4-year contract commitment. After 34 years of payments to this sorry company, my phone line was cut due to road construction, which was the link to Safe Home Security "SHS." After 3 months of no phone line and not one call from SHS to inquire why, I stopped paying SHS. Only then did I receive a call from SHS to find out why I stopped paying. SHS didn't even know they couldn't monitor my home. Boy, did I feel safe now.

I called in February to cancel my contract and to find out when it was up. The lady I spoke to in February said she will put it in the computer and I was good. I called back on June 14. The manager I spoke with said that I was automatically re-enrolled for another 12 months because I didn't call to cancel within the 6-week period. Now I have to pay for 12 months of service that I am not using. Bull, when the contract is up for the amt of years, that's it. They needed promising so they renewed. That's some bull.

Last August 2012, my 85-year-old father, who lived in Alabama, fell 2 stories from a ladder into a sliding glass door, hitting his head on concrete. He suffered a major concussion, multiple cuts and bruises, rib injuries, and almost lost his life. He was in the hospital in another city for nearly 2 months. Right before that, my mother passed away, so their house was empty.

I was lied to and tricked by signing an electronic signature machine to "get me in the computer". My house was to be used for advertisement in the neighborhood. I could hook it to the police or leave it and it would still alarm in the house. With no contract, I can cancel the service anytime. I have a witness, and we will take lie detector tests. I gave a check to try it hooked to the police, for $49.99. The man took my information from my check and started withdrawals that I stopped for fraud and theft. I had called the salesman 24-48 hrs. after his visit and said to cancel it.

When my wife and I moved into our new home in 2011, we came across IE Home Security at a Lawn and Garden show in Charlotte, NC. We agreed to allow them to come out to our home for an evaluation. They offered a 36-month contract with an incentive/rebate program that would give us $20 each month for 24 months on a debit card. This was a good deal, so we signed up (while paying $300 for installation). Our bank account was deducted for eight months, but I could never get anywhere about getting the rebate we were promised. After this time, I called IE and informed them I wished to terminate my contract because the terms were not met. They agreed and stopped billing me.

In all my life, I have never dealt with a company so crooked. If you read the fine print on the contract you have to sign, you would throw them out the door. Long contracts they don’t tell you about, hidden fees they don’t tell you about and the worst thing is the auto renew that locks you in. I cannot believe that GE, a company I thought you could trust, has anything to do with these people. I will never purchase any GE product again.

Security One signed my 92-year old mother into a 3-year contract (4/2012) with Safe Home Security without her understanding she was signing an uncancellable contract. After only 4 months, she had to move out of her home and into a senior living facility. Now, we've just sold her home and requested this contract to be cancelled and Safe Home Security Inc. will not negotiate or oblige. I have provided evidence of her residency since 8/2012 along with the sale documentation. This company has not returned promised calls and now has refused to cancel this contract. I feel they preyed on a very elderly (vulnerable) woman and now are going to continue to feed on her carcass! I am outraged.

They have an automatic renew feature that kicks and requires cancelling in writing 30 days in advance. I will never recommend them to anyone. I am telling everyone I see to avoid this company. If zero stars was an option, I would do that.

My dad got an offer for free security system in 07. After the system was installed, a few days later, it started going off randomly. My dad called SHS to come and fix the problem. They never did. A few months passed and the system was still going off. The police would randomly show up at our home. My mom got fed up and ripped the system off the wall. Mind you, they were still charging my dad even though the system was no longer working. Almost two years passed and my dad repeatedly tried to close the account but they would not let him do so.

This company put me through hell. I won the system at a home and garden show. They installed a system that never worked from day one. I had numerous false calls to police. I kept calling to get service tech out to fix the non-working system. No one would return call to schedule maintenance. So to get their attention, I quit paying for lack of service. I was told I owed past due; and if I paid half over the phone, then if they sent someone out and they determined the system was not the problem, then I would have to pay the balance in full.

In May 2008, I received a free alarm system from Safe Home - just pay the installation fees of $162.00 and sign a 36-month contract. I agreed and I signed the contract. We had service transferred in 2010 and after doing so, started to have problems with the system and also had 2 break-ins. I told my wife to call and cancel service. My wife called to cancel with the explanation given and was told they can fix the problem because we still had 12 months left on the previous contract.

Response to derogatory credit report entry (4/14/2013):

An SHS salesman came pandering for business at my door and posed as my ADT contractor as I had ADT at the time. I was at home minding my own business as I am severely disabled. The salesman convinced me that they were doing the monitoring anyway so I needed to switch with them to "cut out the middle man" and they promised me a "free" monitor for my new home when I got ready to move. Unknowingly I thought this company was legit, but that wasn’t the case as I was being illegally monitored for 7 months by this "unlicensed" company, by their unlicensed subcontractor (Family First Detection whom I never heard of).

In Dec 2010, we hired a Raleigh NC security company, who had really good customer satisfaction reports, to install a hi-tech security system in our home and office. The day before the system was completely installed, we had a water pipe break that flooded all 3 floors of our home & office. The house had to be demolished inside to the 2 x 4s. The Raleigh firm was aware that of the water damage as the final wire was installed the day after the "flood". This firm did not tell me that our 24-month contract with them was being sold to this "Safe Home Security of CT for a 36-month contract nor did they inform SHS that the house would be vacated due to the damage and to cancel the contract."

I purchased an alarm system in 2002 from Family First Security. My contract was sold many times in the last 11 years, but I have made my payment every month of those 11 years. I’m 55 and a busy person between work, raising a daughter and trying to have a life in between. As many times as my contract has changed hands in the last 11 years, it has been next to impossible to keep track. Not once when my contract has changed hands was I ever notified of these changes. The last I knew, my contract was with Paramount Alarms and the only reason I found that out was making no less than ten phone calls to try and track it down, so I could get the certification letter to give to my homeowner’s insurance.

Since I've filed my complaint, I have spoken to my homeowners insurance company. They had told me that every customer they have/had, that has this alarm company, complained about this alarm company and that several clients had break-ins and the alarm company did not do their job. They didn't call to confirm a password (same with me - 5 times) and did not send police (same with me, 5 times). Another point to ponder: on one occasion when the alarm went off at my shop, and they actually did call, they requested my password. I accidentally gave them the wrong one. The operator actually told me that was incorrect. She requested it several more times. Now, here’s my thought: if I were actually being robbed, why the hell would I give them the correct code word?! You give the wrong code, they should automatically send the police even if it’s a false alarm!

I have no alarm on my main entry door and have been going back and forth with Safe Home Security for the past month trying to get a technician out to fix the problem to no avail. Every time I call, they say they will call me back and no one ever does. I have taken off work twice to wait for a tech that never shows up - the latest being yesterday, 3/6. Again I called and Safe Home promises to call back and guess what? They don't. I want to end this god awful relationship with this company. Please can someone help me? Any advice is well appreciated.

Approximately a month ago, our home alarm went off five times within one day. Not once did SHS ever call or contact us in any way, nor did they send the police. Since I've had this alarm system in my home, I've had over $8,000 in jewelry stolen (police report filed). I also have this same alarm system for my shop. To date, I've lost over $14,000 in inventory. When I signed my shop up, they were supposed to put alarms on 3 doors. Instead, they only put it on 2 doors. Thus, allowing someone to come in where there was no alarm installed. $14,000, really?! I highly recommend any other alarm company. Do yourself a favor and don't use them.

Something must have changed with this company. I’ve been with them for 9 years and no issues. I just renewed my contract and the problems began. First problem was that they were supposed to send a Tech out to my house for a Free System Check Up. I missed a day at work and the Tech never showed up! I called and complained. They sent out another Tech that finally did show up. After a couple of weeks, I called to pay my Quarterly bill and I was being overcharged. The overcharge was for a Service Call. They were now charging me for the Tech! I complained again; they removed the charge. I gave them my card information to make the payment and got a Confirmation Number from the Rep. Almost 15 days later and the payment has not gone through! I called to find out what was going on and my account was now in Collections! I explained to over half a dozen people about what happened and all of them said, "OK. We'll call you back…" They never called back.

Safe Home Security tortured me for their 5 years. In the first year, one of many issues was that they were not receiving signal from my home. They allowed that to continue for 3 months of which I was never notified and they continued to charge each month. Once, I received a stub in the mail to notify me of this. I went through lengths to get my payments back. I did receive it all. After the first 3 years, I couldn't take it any longer. They told me I needed to submit cancellation in writing. Two months prior to that month, I typed a cancellation letter, emailed, mailed and faxed it. They called to speak with me to see if they could resolve and convince me to stay. I said I do not want to renew my contract, end of story. Would you believe that this company charged me for another three months after?! And the calling began and yes, I was refunded. One year after that drama, I reviewed my credit score and what do I see? Safe Home Security reported eight late payments which we all know is impossible, because they withdraw the money automatically! It never ends. I'm still in correspondence with this horrendous company. Never use them, ever.

Canceled in April 2012, Charged through Oct 2012, Declined refund - In March 2012, I notified Safe Home Security of the sale of our home and to cancel the plan. They said to send the closing documents and that my contract was valid for closing. We sent the closing docs in April 2012 and spoke with Ken in Customer Service for a month. They charged us until October 2012 and declined a refund. Since March of 2012, I have been dealing with customer service and the resolution department to close my account. I sent all required paperwork to close the account and yet they continued to debit my checking account $42.99 through Oct 2012. I have been calling 2-3 times a month, writing emails once a month, and have been given the runaround excuses like "it's under review" (for 7 months!).

Two years ago, we decided to end our contract with Safe Home due to a 10-year-old system, poor service, and replacement unavailability. A letter was sent and again the updated contact request was sent to cancel the service. No response and also no payment on our end. Another letter was sent to end service and refund all funds from our overpayment. Now two years later, Safe Home has no record of our requests and has been using our overpayment to monitor a system that has been removed from the house. I need to write yet another letter but no longer have an address and none appears on the wonderful website. It is all about the money not customer satisfaction.

Unfortunately, my existing alarm company sold my service to Safehome. Due to an error by Safehome and their subcontractor, I have lost my entire alarm system (which I paid substantially for). Safehome has stated that they will not replace the system, even it was their fault, and would not let me cancel. I originally called mid-October after I received a contract to sell my home and knew what the closing date would be. I called Howard at Safehome to request that the system be transferred from my old home in Lagrange, KY to my new home in Louisville, KY. He arranged for my alarm to be picked up on Monday, October 22. Because I was out of town that entire week for business, we were to arrange a time when I got back to have it re-installed.

I have had a number of problems with Safe Home Security, Inc. Currently, I am not able to get service, even though I am paying for this. I took a day off work. Before doing this, I confirmed my appointment day and time. They did not show up. When I called them, they said that was not their problem. I canceled my credit card so they can no longer get automatic payments from me. They have really bad customer service. I originally signed up with a local company called IE Security. Next thing I find out is that I am with Safe Home Security. IE Security was only responsible for maintenance. IE Security is currently out of business. I end up with no service.

In April 2010, I entered in a 5-year contract with SHS with monthly payments around $44.00. In 4/2012 the system stopped working. I called for service and reported my issues. No one came to fix them. I decided to stop paying for monitoring service until they come to fix it. In 8/2012, SHS sold my contract to another monitoring service and lost my paperwork. They then told me that I didn't have a service warranty. I sent them a copy of my contract proving that I did. In 11/2012 they said they would not send a tech here until I paid them for the months when the system did not work (and it still doesn't). They agreed to cover 3 months if I pay the rest. I did that today. Then they said they wouldn't schedule a tech visit until my payment posts, 7 days from now. They told me that when they did schedule a tech, that person would call me 30 minutes before they would come. If I miss that call (for any reason - bathroom, phone hard to find in purse, etc.), the tech won't come to the house.

Safe Home Security is a scam! I signed up for a one-year contract. Service failed over four months ago. Security cameras blew up. They promised to replace. I received a four-month runaround. We called to cancel and they threatened us with legal action and even stated we had two years left on our contract! I spoke with Ashley ** by phone and text messages who promised she would have the matter fixed. She promised to get in touch with the owner to get authorization to pay to replace the cameras. Then I started getting runaround. I deliberately set off the alarm and I got no call and no monitoring! Beware and do not go with this company! I spoke with Mr. ** today at 800-833-3211, and he immediately got defensive and threatened to sue us. There never was a conversation about the issue, how to resolve it or anything. I have never dealt with such a company who doesn't put their customer first. Beware!

I'm very angry. I own a restaurant and 3 guys broke in and stole everything there. Of course, their stupid alarm didn't work so I decided to cancel. Now they are asking for $1,400. I didn't pay them because the amount is crazy, so they put it on my credit report. My lawyer is working in the case, but I'm really mad. Scammers. Be aware of this company.

Safe Home Security lied about monitoring my home. When a need arose, I found out that Safe Home was not monitoring my alarm system. When I tried to cancel due to this, harassing and threatening calls started up. They just don't care about their customers. Any other security company will do a better job than Safe Home Security.

Successful Cancellation and Prosecution - When I attempted to cancel my contract with Safe Home Security (SHS), they very rudely informed me that I had less than 60 days remaining on my contract, and it had already renewed for another term. I then sent them a letter of cancellation offering 60 days extra payment in lieu of advance notice and told them that this would be payment in full. I enclosed a check with "final payment" written in the memo area. Much to my relief, they cashed the check! Of course, the saga didn't end there. When they began telephone harassment, I paid a local attorney $300 to write them a Demand Letter telling them, essentially, to close my account and to not make any negative credit reports. After they finally conceded that my contract had been legally canceled, they still filed a negative credit report with two of the major agencies.

There are several things. First, we were offline for months. We had an intrusion and called to find out why we were not notified. We were told we were offline and they didn't know about the intrusion. My husband cancelled the contract and got a new company. This company, Safe Home Security, is still billing us and never cancelled my husband's contract. Since then, my husband has passed away. I contacted this company and told them of his passing. Well, the executive who called me told me he would cancel the contract but I still had to pay for 30 months of service that they do not provide. It is future 30 months. This man was rude and said that was his final decision. He was very cold and uncaring. There is no estate; my husband did not have life insurance. This company will not take responsibility for no online contact with us and now won't help with this issue of my husband's passing.

My first 3-year Safe Home Security contract ended in August 2011. I thought it was cancelled. They kept billing me. I called dozens of times without ever getting a returned call. Finally, I spoke to someone who said he was a manager and that my account had been automatically renewed for a year because I did not comply with their 60-day written notification rule. I missed it by one day! He also told me the contract was iron-clad and I had to pay. Fine. I sent in my request to cancel 90 days prior to the end of my contract. I called to confirm 15 days later. Yes, we've received it. I also called to confirm the last date my credit card would be billed and was told 8/8. They are still billing me. I have called dozens of times without any response. It is sad that a company has to bully people to remain in contracts for services they don't want or when they move or die or whatever. I think a class-action lawsuit should be filed against this company as they seem to do this to so many people.

Completely Unresponsive to Customers - I am extremely disappointed in the very poor customer service I have received from SHS regarding getting my system & service moved to my new home. I made numerous efforts to reach someone from SHS prior to my move on 5/31 regarding how to go about getting the hardware moved and the service switched to the new home. As the 800 numbers I was finding were getting me nowhere (and internet searches did not help), I attempted to find SHS through my bank (since I had auto withdrawals). My bank gave me SHS' bank number who then referred me to a third party administrator. I was told during these calls that SHS is extremely difficult to reach and I was not the only person who had come up against this.

I previously was employed at SHS for a short period of time. It's amazing the things they get away with. They make those who are sick lose their home, dead on social security still pay out the remainder of the agreement. They do not tell you when your system is not receiving a signal and it is "the customer's fault for not calling." I have had to deal with and try to explain to people that for over the last 6 months, they have not been monitored. Of course, the agreement is so ironclad that there's nothing anybody can do. Somehow it is all legal. Now trying to speak to a manager or somebody higher up than the person you are speaking with is impossible. Managers never want to deal with the issue and make you send it to their voicemail. Really? To top it all off, I'm sure this thing they have called charge back is illegal. You get money taken out of your little tiny check if the smallest thing happens, you don't make enough calls, you don't do all your surveys, anything to get a penny out of you. The whole place is a joke. Unless you are in with the favorites, you get screwed over. Not only do they treat customers like ** but the employees too.

I got stuck in their evergreen clause for a 2nd 3 years. I cancelled about 100 days out from my contract's end date. They acknowledged the cancellation and I followed up a week later, still 3 months before the contract's end date. Lo and behold, they still charged me a month after the contract's date was over. I called to get the money refunded and they tried to get me to sign another contract. When I told them I wanted my money back, the customer service agent, "Chris," told me all cancellations go to the CEO and it takes at least 30 days to get the money back. He then told me I should have called 30 days before the cancellation, all this after he tried to sell me on another 3 years and to offer a reduced monthly payment on the account. He was all about the hard sell. The CEO, really? To close an account? C'mon, son!

I had the alarm system put in. As of July 2012, I no longer own or live on the property and I am still being billed for the service. The alarm unit and all devices were returned to the company in August 2012. The system malfunctioned several times, 911 was notified of the alarm and (they) had no record or any idea that the alarm was malfunctioning or that there was even an alarm activation. The call center made no calls to confirm if in fact there was an emergency! The system is a fraud. Safe Home Security has never contacted me or any contact number to acknowledge that the system was returned! There is no alarm system on the property! A class action lawsuit must be filed. I am contacting the Attorney General of Montana.

Safe Home Security is a joke. Stay away from them! I made the mistake of switching from ADT for a few dollars a month. Security One Alarm came and I didn't have any problems for the first year. Then Security One sold our account to Safe Home Security and this was when the problems began. I have an original ADT system which I purchased from ADT. It belongs to me and not to Safe Home or Security One. I've had some problems with the landline and it was disconnected behind my house. Of course, Safe Home Security does not call and find out what the problem is or is even worried. I had the phone line fixed and called Safe Home because the alarm was not talking to the phone line. I explained this to the CSR on the telephone and finally had to give it to her in Kindergarten language in order for her to understand.

It has been nothing but headaches. I have no service for one whole month, yet they take my payments, and do nothing to resolve the problem. I should have never ever switched over from ADT to Safe Home Security. I am so upset that since July 5, 2012, I have been calling the company to fix the problem in my bedroom touch screen, and when I call, all they tell me is someone will be out within 24 hours and no one shows. I had my two boys sleeping in my bedroom because their window is an easy target to get into, and with break-ins on the rise around my street, I worry every night. I sleep with a lock and chain on my door. I should have never switched over, and paid an extra $10 a month for ADT to secure my boys' bedroom window. I will be contacting a lawyer about this one. I'm done calling.

On 7/23/2012, I came home to find that my house had been broken into, my flat screen TV and digital camera were missing, and the door was still locked and closed. The robbers couldn't get the door open because I have double-keyed dead bolts, so they smashed the window out of the door and crawled through. The alarm was on but I found out after, that the motion detectors were set so that when the alarm was on they were bypassed. What sense does that make?! I couldn't leave my house that night or the following day because I had to have the door replaced. I was able to work with Home Depot and get a door installed that day. (They were very cooperative.)

I purchased a Simon security system from Safe Home Security. After the two-year initiation period, SHS convinced me to purchase a 5-year term to get a low monthly rate and that I could cancel at any time since I already paid for my equipment. Two years into the 5-year contract, I lost my landline phone line for 2 months due to road construction. SHS did not call my cell phone to inquire; SHS did not send me a letter of inquiry nor did SHS send anyone out to investigate why they could not monitor my home. Due to this, I took what the sales person advised and elected to cancel my service.

Safe Home Security is making cancellation of services extremely impossible. They originally told me I had a two-year agreement and to call back in two years. Then they asked me to write a letter. I did that. After that, they said I had a five-year agreement and to call back after the five years. I did that. Another representative then told me to call back in April of this year. I did that and paid my "last payment" over the phone. Later, I was sent another bill. I called and another representative said, "We made a mistake. It happens all the time. Don't worry about it. Dismiss the letter. I will take care of it." The next month, I received an even larger bill charging me for three more months. When I called back, the representative named Teresa told me that she worked for the company for 17 years and that the other representatives were not properly trained and that I still needed to pay the next 5 months. I still owed $165, but she would be kind to remove the late fees. This business is a fraud, a scam. It needs to be taken out of the deceiving customers business!

We have had the Safe Home Security service for 3 years and 5 months. During this time, we had several false alarms that led to fines from local police. When we complained to the company, they told us we cannot cancel until our 3-year contract was finished, but they would terminate us then. Well, 3 years finally finished and they apparently re-signed us up for 3 more years without contacting us or getting any type of permission from us. Now they say we cannot escape their service for another 3 years. I cannot imagine how it is legal to provide a very poor service yet not allow customers to leave due to extremely complicated and difficult cancellation methods. I just want to cancel the service but apparently, this company can hold you prisoner forever unless you take legal action.

Have not had a working alarm in at least the last 8 months, had several technicians come out and not be able to fix the alarm. The last technician tells me he will order a part and get back to me (never does). Meanwhile, I am being charged automatically from my checking account $43 a month for a service I am not receiving, then being told it's my fault for not following up to see if that part was ordered. Again, the technician told me that he would call me when the part comes in. I don't believe the part was ever ordered, but again, I was told that I should have called to see if the part came in or not. Really? Even when I did call to follow up and complain that I want reimbursement for all those months without service, I am told that is impossible, yet they can give me a few months free if I sign another contract instead of canceling my service.

Someone knocked on my door one night and convinced us to have this company's service. It was our out of luck day. We actually tried to cancel the service four days later, but I guess when you buy some service from someone who comes to your house you only have three days to cancel it. So, we had it for three years and it never worked. We called so many times to try to cancel it and the employees were very rude. So, we paid for three years. We actually paid a large amount of money to terminate it early. But then guess what? They continue to charge our credit card! So, now I am trying to get my money back from the months they overcharged us! Overall, this company should get out of business. Stay away from them!

I would strongly urge anyone thinking about home security not to choose SHS. We had a problem with sound it made while setting itself and our dog's invisible fence collar. A service tech could not fix the problem, nor the customer service over the phone. We could not get out of our contract for 60 months. They auto-renew it and if you don't call before 60 days of policy date, you are out of luck. When talking with a customer service rep, she was contrite, rude and not helpful at all. It would be cheaper to have someone rob your house and replace items than to be extorted by SHS and their bad service.

Auto-renewed my contract without my consent: In January 2012, I was contacted by Stephen **, a representative from Safe Home Securities. Stephen was "just checking in" with me and making sure I was happy with my alarm service with Safe Home Securities. I told Stephen that I had had some problems with my system, a system that I paid close to $3,000 for 5 years prior. He said he would send me out a manual for my system, and then, he asked me to sign a renewal contract. I asked him if I could keep paying month-to-month rather than renewing my contract with Safe Home Securities, and he would not answer the question directly, though he kept saying that he wanted to make sure my house is protected. Whatever.

They put a negative credit mark on my credit: I canceled my agreement I have with the policy with written notice. And I got dinged on my credit for non-payment, though payment was received. It was paid as agreed for the original contract of 36 months, and it was extended for 36 months.

I am trying to sell my house, at this time, not yet under any kind of contract. I realized I never use my alarm system because it was tied to the phone which when we had any power trips (often due to building new homes), it would go off and beep and all sorts of things. So, after over 3 years of paying for the service and never using it, I call to cancel thinking it would be fast and easy. They had said no, they signed me on, extended my service for another year because I didn’t give a 60 day notice. I ask people who remember that after 3 years. If you do, more power to you, but I have a job, I moved and have far more going on in my life.

Someone from Safe Home Security went to my home in Greenville, MS, where my 72 year old mother lives and trapped her into getting an alarm in my name. I had no knowledge of the alarm and my mother did not know that it will affect me in any way. When my mother decided she no longer wants the alarm and asked them to turn it off, they refused. They have put this mess on my credit report when I am not the one who signed for the alarm. When I called them, they were very rude and said I need to press charges against my mother. I told them that something needs to be done about the person that trapped her into getting it in the first place. I tried to explain that my mother was an elderly lady and did not know what she was doing. He made a little remark about saying I was irresponsible by leaving her alone. I do not live in Greenville, MS; I live in Memphis, TN. I am going to dispute it again with the credit bureau, if they do not take it off this time; I will be contacting the Attorney General. Something needs to be done about this company.

Unpredictable services and false alarm going off all the time.

I am trying to cancel alarm service with Safe Home Security due to very unreliable technicians, rude telephone staff, unreturned phone calls and unresolved problems regarding the safety of my home. I have been billed for service calls that never took place and have automatically been enrolled in another contract for five years. I have subtly been threatened with a ruined credit rating if I do not "pay off" these thugs. However, I consider appalling service and rude behavior a breach of contract and I refuse to be bullied into compliance. Presently, I do not think my home is properly protected and I must now take steps to safeguard my bank account.

I was very happy with this company a year ago, don’t know what happen. Started in December, they took a payment the 5th, then the 16th. When I called, it was my fault because I asked to change my payment date. And before I could get the second payment back they had held another payment. When I called about that they wouldn’t abide to it.

On May 2011, I sent a letter to company, giving my 60 days notice of non-renewal and cancellation as stated in contract. The contract expired July 2011. In reviewing my bank account statements for August through October 2011, I realized that the company was still debiting my bank account for the monthly service fees. I immediately contacted the company and have to prove that I had cancelled service. The supervisor, Sandy ** finally admitted that the company had made a mistake. Sandy stated that a refund will be issued in seven to ten days, and this was going on two months ago.

I was with a different company since 2007. They extended my contract to one year in 2010. I called too late, but was able to convince him to stop renewing me from September 2011. I called in August 2011 to cancel and they offered me half off for 6 months. I said I didn’t want it and please cancel it. Teresa said okay. Now I see a bill from them for October and November, so I thought they must have messed up. So I called back and told them what had happened and I was sure that it was a mistake. Nope. It wasn’t. Amanda told me that they didn’t receive a letter of cancellation, so they can’t do anything about it. And she was very rude because she knew that she has got me pretty good. Now I am stuck paying for another 6 months. I hate this kind of company who take advantage of consumers.

When we first got Safe Home Security, we thought they were a good company as our service was okay. When we tried to cancel 55 days prior to the contract expiration, we were told their requirement was 60-day cancellation notice. The contract automatically rolled over into a 3-year term (very fine print on the back of the contract). Lesson learned: read carefully for hidden clauses. After trying to reason with them, they did offer a discounted rate which we have been forced to pay. We haven't had the box or sensors for a year now.

Canceled my contract with them in June 2006. Trying to refinance my home. I discovered they have been reporting me to the credit agencies for non-payment. Spoke to Sarah who said my contract was canceled and I need to go to annualcreditreport.com to register a complaint and it would be sent to legal to be taken care of. Asked to speak to a supervisor, no one was available. Finally transferred to Jose who was very rude. He told me there is no way to speak to anyone, he was the floor manager and there was no one else who could help me.

I lost my house due to foreclosure and called the 800 ##. They told me I had to send a letter to cancel and a copy of the foreclosure. I did all they asked for and now they say I have a contract and I still have to pay 6 more months when the contract ends? I Told them again that I lost my house and they said there is nothing they can do. I had two years of service with them and now paying I'm for nothing for 6 months.

Safe Home Security has been a complete nightmare starting from when we had a small stove fire, triggering the alarm and Safe Home sent the fire department to the wrong address. At a point after that, we tried to cancel our service to no avail. First we were told that we were bound until the end of the contract and had to submit cancellation in writing within a specific time-frame to cancel before auto-renewal of the contract. We have faxed and mailed several letters over the past two years plus phone conversations. They will not come to disconnect the equipment and they now have negatively affected our credit.

I signed up for Safe Home Security. The people doing the installation asked for a beer, and then told me to purchase the batteries (he did not have any with him) then they left. I got the batteries, called the company and reported that the installer was drinking.

I would just like to set the record straight about Safe Home Security (SHS). They are a great company. They have over 100,000 happy customers, but there are always a few customers who will complain and make up some bull story to get out of their contract. They failed to mention that they received $800 in free equipment and got it all installed free. I have had SHS for the last three years and we love them. I would recommend them to anyone.

I found out that I was paying too much for my contract ($76 every 3 months) about 3 years into my contract. I called and they told me that when my next bill was due, they would discuss it. I called and the customer representative was supposed to get back to me. He didn't and I didn't pay the bill. They called me at work one day, and I was busy and asked if we could speak that evening.

I sent a letter in April, certified, to cancel service at the end of the contract period which was July 24, 2011. The letter returned as undeliverable. I contacted the 800 number and was told that their address changed. I sent a new letter to the new address provided (I have the letter), also certified, and it was signed for (I have the signed document), stating very clearly that I want the contact cancelled. They required 60 day notice.

Their product gave us problems, so we did not sign up for a new contract. We were told we still have a contract for additional three years whether returned or not. Sixty days notice in writing, within three days someone will contact us.

I have had the system since 2007. In early 2008, our house was accidentally knocked down by contractor. And we had no more phone line by which to monitor the house. I tried on several occasions to cancel the contract as we have no house. I kept being told that we had to honor the 5-year contract. I had to concede to get reduced payments for 6 months for financial relief. I wanted the contract canceled, but they refused. It took us until Oct. 2010 to get back into our house. I have no idea what happened to the alarm system. I haven't seen that since the house went down.

My contract with Safe Home Security, Inc. in Cromwell, CT should have ended on 2/7/11. Several months before the contract ended, I had called to cancel the contract because I'm moving out due to a divorce procedure. I was told that I will be charged an early cancellation fee if I cancel prior to the expiration date. I spoke to Shelley in Customer Service Dept.

I have been trying to cancel my security system contract for over two years. Original contract signed 9/04 after fulfilling the five years. I called and was told sorry I had to submit in writing and now it had automatically renewed for another year. After employee named Hugh there basically told me I was stupid for not reading the entire contract terms, I spoke with his supervisor George *** who noted my request to cancel but stated it would not go into effect until the end of the year which was 8/10. I am still being charged for this system. I have called several times spoken to Mr. *** who is rude and condescending at best, left messages for Lisa ***, his supervisor with no return calls. I am filing complaints with both the Massachusetts and Connecticut Attorney General offices in order to get them to stop billing me for a service I have cancelled.

I have had Safe Home Security for 2-plus years. Several complaints but I couldn't get out of the 3-year contract I had with them. Well, the final straw was they took out $107.00 from my checking account for a fob. And the other keyless remote I had stopped working. They asked me to send it back so they could see why it stopped so to improve quality.

I called in July 2010 to let them know I was out of work and going to sell my house so I would not lose it. I knew my contract was not over until 36 months or October 2010. I was told that if the house sold, then I would be allowed out of contract with no additional charges. I was asked to fax a letter stating that I was selling house and also to include to end my contract at end of the 36 month period. I followed up with them to make sure they received the fax and had it on file and they did. The house did not sell as fast as I would have liked and they continued to pull the monthly fee out of my checking account.

I have been receiving bills from Safe Home Security, Inc. for service or purchases that were never made. I have never had anything to do with the company and had never heard of it until the first bill arrived two months ago. Although it was addressed to me with the name of my road (no house number), I get my mail at a post office box, which the company would have known if I actually had official business with it. Also, the bill clearly listed a Roger L. ** (Please note that I am Roger H. **) who lives somewhere in New Hampshire.

I signed up for the Security System and at the time that I signed up, I told the installer and the sales person that my job was being abolished and I might have to stop the monitoring until I got another job. I was assured that I could do this. I was also double billed for this month and they can't find the payment that I made to the installer. My account was overcharged resulting in fees.

I was with SHS for 6 years and I decided to cancel last November because I switched my phone line a year ago and it was not compatible with the existing alarm. I just continued to pay my monthly dues just to finish the contract. When I wrote them to cancel, a Ms. ** called me and promised to lower down my monthly fee and also promised to upgrade the system with the back up battery system, and also 3 months free, but will just pay for the battery for $64.20 which I agreed after conferring with my husband who was out of town.