Safe Home Security, Inc. Reviews

Just called and spoke to someone in the cancellation dept and the guy (**) was incredibly condescending and rude. I literally got into a shouting match with him.. Me, a paying customer!! I called this company repeatedly to cancel and was shuffled around leaving constant voicemails and not one returned call. Finally, I get a hold of ** and WOW, he was the worse customer service rep I have ever encountered. BEWARE!

I had both my Amex and bank debit cards cutoff in Dec 2014 due to fraudulent charges. On January 28, 2015, I received a letter stating I was past due on my SHS account. After receiving this nasty letter and I did not even get a courtesy call asking if there was an issue for my auto payment being denied after over 4 1/2 years, I decided this company was a scam and wanted to end my service. So, I sent my cancellation notification on 1/29/15. Then, I began this journey attempting to pay my account in full and close it.

Just got off of the phone trying to cancel their service. They told my husband that we are contracted to them until 2017. We've been with them for 8 years so our original 3 year contract has since expired. The guy starts yelling (literally) at my husband telling him they are not going to cancel the contract because we renewed it for 5 years back in 2012. This is not true. When you call to cancel they take it personally. The conversation was quite unsettling. My husband called back to speak to a manager and the person that answered hung up on him. I'm guessing they're all in one room together. Beware of this company.

This company claims it provides security, but they provide no service. Months ago, the alarm box started beeping at all hours of the day and night. The only way to stop it was to re-set it. Then it would keep quite for a few hours and start in again. I called service and after a couple of weeks they sent someone out to fix the problem. His fix was to take the sensor off the front door, leaving the house unprotected. The annoying beeping did stop however.

When I called SHS last month stating that I no longer owned my home & needed to cancel my service, the rep stated that I need to send a certified letter stating that I was no longer the owner & I will not be penalized. I faxed the requested information over the same day. Weeks later I received a letter from their Collections Manager stating that I owe them $999 for canceling before my contract expired. I mentioned the conversation I had with a previous rep & he mentions that I'm not being penalized, it's what left on my contract that I have to pay even though I don't live there.

I cancelled this account on Jan 29, 2015, Feb 5, 2015, & Mar 5, 2015. I removed the entire alarm system after I cancelled in January. Every month you make an automatic withdrawal of $39.99 from my bank account for monitoring an alarm system that does not exist. Every month I mail another request to cancel this alarm system that does not exist. PLEASE cancel this alarm system.

A couple years ago my aunt asked me for help with an issue with this co. Now my daughter has went months without her system working. Safe Home Security will not respond - say they don't have maint coverage in this area even though they sold maint agreement. So daughter is paying for nothing.

I terminated my account with Safe Home Security in December 2014. They tell me my account was fully paid up to December 5, 2014 and no refund is due. However, I am due refunds for the prepaid portions of my Monitoring and Warranty services. They extend to May 2015 for my Monitoring service and to July 2015 for my Warranty service. I have been stonewalled with no calls being returned since January 2015.

I had this system for three years. I found out after the system was installed there was a three-year commitment I paid. I had problems with it regularly. The battery pieces of the system were glued on and started falling off fairly early on. I called them and they offered no help. In Sept 2014 at 2 am the alarm went off. It was not armed at the time. I called the company and when they could find no way to turn off the extremely loud noise, they told me where to look for a way to unplug the system. I would never have been able to do this without their help as it was well-hidden. I cancelled the system that day. I sent three letters over the next months because they kept harassing me for money.

Trying to get our system we have had for 12 years with them updated got the run around every time I spoke with them. Finally called to cancel then their tone changed. They meaning the rep I spoke with ** promised me the moon. I asked to email the offer to me so I had a written copy. He stated he would and also call me back in a half hour to set up the appointment. Never received the email (and did check my spam folder) never got the return phone call. I have called his extension 3 times in the last 2 weeks and he has never returned my calls. This company is known for bad customer service but totally ignoring a customer come on.

My contract was signed for 36 months on February 5, 2012. My last payment should have been January 2015. I had tried to cancel my contract before then, considering that I only used the service for about a year, but no, they would not let me out of my contract. I was reassured by Erica ** on December 29, 2014 that my last payment would be in January 2015. Guess what? February 5, 2015 comes and they took out another payment. I emailed Ms. ** about this, requesting a refund, and did not get a reply. So I emailed her again and asked if I there was a supervisor I needed to contact. I get an email back from Collin ** asking me to call him. I do not want to talk to these people. Their service sucks. It is a waste of money. They want me to call why? I sent them a letter requesting my service to be ended and never got a reply. I get emails back with lies. Don't waste your time and money on this business!

I disconnected their service in October 2013. I follow their procedure by sending a certified letter telling them to cancel my service in October 2013 when my contract expired. I went today to look at my credit report and score. To my surprise, they have reported lateness to the credit bureau the remainder of 2013 and all of 2014 over 90 days. I have the proof of my cancellation. They also tried to debit my credit card account back in November 2013, but I called Amex and told them that Safe Home services was cancelled. NEVER USE! IF YOU HAVE, PLEASE CHECK YOUR CREDIT REPORTS AND BANK ACCOUNTS AND MAKE SURE THEY AREN'T STILL DEBITING YOUR ACCOUNTS.

After getting multiple false alarms and Safe Home Security having no one to come and fix the problem with our glass door, I decided to cancel the service. I called and told them to cancel the service. I disconnected my home phone and went completely cellular and they are still billing me. They can't see what happens at my house and they can not monitor the service.

Since having this system in my home, I have had two break-ins. They never called the police or activated the alarm sound. When I called them to get out of the agreement, they changed the contract from 3 to 5 years. I stopped payment and they doubled the amount. They refuse to service the equipment. I feel like I was robbed by them and the burglars. Buyers beware!!! Worst company to do business with or try to negotiate with. Soon after installing, the sensors fell off the doors!

We have had SHS for roughly 2 and a half years. I received orders to go overseas and when I called to notify them I was told I had to pay $300 and something dollars!!! When I called and tried to explain my situation, we ended up almost in a shouting match... Really disappointed, also my alarm has been showing an error for a month now and when I called about it no one has shown up yet. IF YOU’RE MILITARY, DO NOT USE THIS COMPANY (SECURITY ONE AS WELL) - Stay away!!!

Company makes promises they never follow through. They don't return phone calls. Change due dates on payments. They want complete access to my checking account which I will not give. They threaten to report my payment history to multiple credit bureaus. I am considering seeking legal advice.

This is the second time I have had service problems with Safe Home Security and no one came out. This last situation was an emergency situation where the panel went completely dark - could not see anything and could not activate numbers or away or stay. I'm thinking the alarm was not activated. Once someone went in and out of door, alarm went out and we were unable to deactivate the alarm. Called Safe Home Security for Service Tech, told me they had no one to come out to service alarm. I had also called the day before which was New Year's Eve. Service Tech told me they would have someone call me the next day. I asked if office was open and the person said yes. I waited thinking someone would call not knowing there was a real problem until someone actually opened the door around 5pm New Year's Day, having to get up to go to work at 4:00am.

I have had some issues paying my SHS bill on time due to financial hardship (I have a mortgage, car payments, and very expensive day care, which take precedence over a $29 alarm bill). I brought this to SHS's attention and asked to have my service canceled as I could no longer afford it. I was told they could not cancel service because I was under contract for 5 years. The rep then told me he could lower my monthly fee to make it more affordable. When I called back to confirm I was told they could not do that for me. A few months later I called again to ask about canceling my service and was told no, but that I would get one month waived.

After our siren sitting on the attic died, we trying for 4 months to get a replacement. At first customer service told us that they sent the replacement to a technician in our area who suppose to call us back. No one called. Then they said that the siren is coming to our address. Nothing came. Then we've been told that the siren cannot be sent until their technician comes and verifies that the siren is a part of our original system. That is after 3 months of lies that the part is coming! Well, whatever. They scheduled a service call. My 80 years old dad who drove through the whole city was waiting for nothing. After I called them they said that was a problem with creating a ticket that apparently technician has never gotten. They apologized and offered to rescheduled a visit for today. As you guess no one showed up today either. My repeated calls to customer service were answered with "We will call you right back." No one called. Bad company, bad customer service, bad manners. I wish I researched it better before signing a contract. Don't make my mistake.

Please... Read all the below negative reviews! I wish we had. Once you sign that contract, they will NOT let you out of it! Even with written notice. They will harass you and hold your good credit for ransom! This is how they make a profit! NOT by being a good company and providing a service.

Very unprofessional. No concern sent. No repairman. The device been broken. Still drafting money after company been notified. So dissatisfied. Very unprofessional and rude reparatives.

I have this system for a few yrs now and for about a year it did not work properly. I called the company to complain and one of the reps stated if I sign for one more year my account would credited. Ok fine so I did that but it took them a whole year to get the system fixed. I sign new contract for one yr as I was informed by the rep it would be for one yr Oct 2013. It's now Nov 2014, the year is up and I am still getting these outrageous bills. So I decided to the BBB and in turn they contacted SHS, this company told the BBB they only offer 2 months of credit which I know is a lie. Because the gentleman who asked me to sign for another did not mention this otherwise I would not have signed plus it was only supposed to be for a year not 3 years as I was told recently.

My mom had alarm going off at 3:00am for no reason and no one called from Safe Home nor did the Police come. My mom calls with problems with Alarm and customer service is so rude that they yell at my mom on the phone and not help her. They even snuck in a 5 year contract which my mom assumed it was the normal 3 year contract since she has been with them since 1996 it is odd that they made my mother sign a 5 year contract. My mom was stressed every night and didn't feel safe. Last year she called and reported a problem and Safe Home Security stated that my mom did not have a signal for over 3 months and never called my mom to tell her. Again not safe. She got so scared that I had to find her another Security company. We called to cancel and once again everyone we spoke to was yelling and stating that we could not cancel. I told them that there should not be a problem since my mom has had been a customer since 1996 and why would they want to fight my mom on that. My mother is stuck paying a cancellation fee of over 600.00 because she signed a 5 year contract without knowing.

I have had this company since 2006. Alarm wasn't working properly, so I stopped paying. They kept calling me to let me know how much I owed, but wouldn't come out to fix the problem. Stupid me agreed with them that if I signed a new 5 year agreement they would wipe the slate clean and I could start over from scratch. Ok, I have a new phone company which means a new phone line. One night my husband wanted to see if the alarm would go off since we hadn't tried it since the new phone company. The alarm company didn't even call to let us know they had received the alarm signal. So my husband called them to find out did they get the alarm signal. They said "No, something must be wrong with the line." So they sent a repair guy out and he told me there is nothing he can do, the phone company has to come and fix the line. I said "But wait I'm not paying the phone company for an alarm system, I pay them for the phone line which my phone works." Meanwhile they have been taking the money from my account for monitoring my house. So once again I have stopped paying them because they don't want to fix the system but they want my money. The big question is HOW CAN YOU CHARGE ME FOR SOMETHING THAT I'M NOT GETTING????????

I've had Safe Home Security for 5 months, and we've had excellent service. We set off the system a couple of times by accident, and they immediately called and asked for the password, and made sure everything was okay (once was putting away a crock-pot which set off the glass breakage alarm). Of course this website is set up for complaints, so that's pretty much what you'll get if you look on the site, so I thought I'd put up my good review to balance it a little.

I wish I could put zero stars. First FYI there is a lawsuit FROM THE ATTORNEY GENERALS OFFICE of CT pending against this company for dishonest business practices so let that be your first warning. So it's not a frivolous lawsuit. For me it's been a nightmare since April and it's now the end of October. I'm too tired to write it all but suffice it to say, I was promised a lot of equipment since I had their service for over 9 years and had NEVER gotten any new equipment. They scheduled an install, the installer came out and told me to get it from Best Buy and that he didn't think all this was free and I should call the company. I called the company. Collin said he should have known it was free since the monthly amount was $60 and he scheduled it again. Installers were a no show. Called Collin again. He said the contractors get paid the same amount regardless of the install so cameras were too much bother. He said he would get the owner to install it personally so this didn't happen again. But of course it did. They were a no show 2 more times.

Safe Home Security is the WORST company to do business with. I tried to cancel my service approaching the end of my 3 year contract. They told me to write a letter to them to cancel service, and they needed it 60 days prior to my contract ending. I did just that, then they still would not cancel my contract. I ended up paying for a COMPLETE YEAR IN FULL to cancel service and make them go away... and then they STILL charged me for something. They never billed me or anything, just a bill that just showed up on my credit report, negatively affecting my credit report as well...as a charge off. I cannot believe this company is still in business. RUN AWAY FROM THIS COMPANY.

This company has been a pain to deal with since day one. First of all the person who signed me up lied about the contract dates. He told me it would be 36 months but changed it to 48 AFTER I signed the contract. I have the original with the correct dates but the people at Safe Home will not change their dates to match what I signed. I then was told I would have to send a letter to cancel so I have done that twice! Second time by certified mail which was returned due to the property being "vacant". I could go on an on but the bottom line is DO NOT do business with this company. Read all the reviews and ask yourself why your experience would be any different.

Safe Home security went into my checking account without my consent and illegally stole $847.00 on October 16, 2014. I did not give permission to authorize this transaction and I was not informed of any extra charges to my account other than my $42.00 monthly fee for the alarm system which was installed back in 2008. I called Safe Home Security a few months back during the summer because I was trying to save money and wanted to cancel the service that I had since 2008. I informed the person I was speaking with that I had personally installed a camera system that monitored my house from the outside with video surveillance 24 hours a day and recorded footage of movement and even took pictures and sent to my cellphone. One of the managers got on the phone and proceeded then ask me why I was canceling my service. I told him about my camera system and he played on the fact that I liked technology and asked me about my system. He asked me questions about what my system had and compared it to theirs. I insisted that I just wanted to cancel the service and wanted to save money.

I called SHS to cancel my security monitoring service on my rental property. The CSR proceeded to give me his advise on what a bad idea it was and asked me if I was aware of the breach of contract. After agreeing to the end of the contractual year, October 2014, proceeded to tell me what a bad idea it was and he was just giving me good advise. I advised him, I did not want or need his advise and at that point due to his tone of voice I requested his supervisor. After speaking to his supervisor on the CSR's invasion of my decision, I advised him I would not consider continuing my business with them not because of the service which up to this point had been good but due to the manner in which I was confronted by his CSR. I was contacted by another representative in an attempt to discuss continuing service with them. Then, it became the less of my priorities to fulfill.

This company abuses and commits fraud on the elderly. In my opinion this company violates the Fair Debt Collection Practices Act, commits wire fraud and abuses the elderly. They harass those they violate repeatedly. Would not recommend any dealings with this company.

I had used HDJ security for several years. When I received a bill from Safeguard America, (another name used by Safe Home Security) I called them to find out why they were sending me a bill. I was informed that they had purchased HDJ and I now had a 2 year contract with them. I did not have a contract with Safeguard America (Safe Home Security) as I had never signed anything obligating me to pay them for any services. HDJ was a local service and they were in Connecticut, not Florida. They informed me I could end the "contract" I never had with them by providing them with a 60 day notice. I did so. They continue to bill me for services I never ordered from them, and once informed how to end a contract I never had, they continue to insist on payment.

I have been trying to cancel my mother's contract for 1 year with Safe Home security. They will not let me cancel. It was always beeping for no reason. They would send a technician out to fix it. It would stop beeping for awhile and start again. Then another technician comes out and it the same thing. It was disturbing us very bad even while we were trying to sleep. I've had a note attached to my bedroom door since October 2013 to remind me to cancel before October 2014. The contract is renewed every October 27th. I was told last year that I had to write a statement asking for my contract to cancel but it was too late last year for me to do so, because October 27th had past . This year I called and ask to cancel and was told to send in the written statement. I sent it in September of this year. I received a letter saying I had to send it the request 60 days prior to the contract renewal date. No one told me this last year when I tried to cancel or in September of this year.

I had two problems with Safe Home Security. I had their contract for 6 years, and when I went to cancel it by phone at the end of the contract within the 60 days, I was told that they needed it in writing. Since it was at the end of the 60 days, they would not honor my request, (even in writing I was told) and I was forced to pay for another year which I did not want. Now that I'm out from under their clutches, they will not reset my access code, to default so that I can have another security company work on my system. Their customer service is horrible, and it galls me that a system I paid for and is in my house, I can't use, unless I replace the main mother board, which is 100s of dollars, I'm being told. This is just not right, and companies like this should be OUT OF BUSINESS. They are suppose to be here to protect you, but instead they screw you.

After being a customer for over 10 years, made my April, May, June, July payments. Payments were not credited to my account. Was told the payments were in a pending status and were now credited to my account at the end of July. Then was offered lots of extras for a new contract with a 3 year renewal. Refused that. In August two payments were returned to my bank and I received a statement showing NO credit of any of 4 payments and I was now getting calls from the collection dept. Called and spoke to someone who told me they were the head of the Collections Dept., only to be told several weeks later, this person was NOT who they represented themselves to be. Faxed copies of my bank statements showing the payments to this person. Emailed him to ensure he received them. That was the last I heard from anyone.

We originally signed a two year contract with a guy that was canvassing the neighborhood. We were ADT customers at the time but were already shopping for a change in monitoring companies. He said he was with GE and could save us some money on the monthly monitoring fee and would (like ADT) guarantee the system hardware and functionality already in place. This was a hard-wire system that uses a landline, and cell service is poor in our part of the city, entire state (OR) and that he knew very little about the system parts or functioning of it. After multiple visits (that took multiple calls to even arrange) he finally disconnected the whole thing and left. He never returned. Reading the contract I found that we could cancel with 30 days notice. About that time (early 2014) I started investigating this company on the 'net and found legions of angry customers.

Eight months ago, our system failed and set off the fire alarm. We got it shut off and tried to get service as promised of the contract. We have had six visits and they have not fixed the system.

SHS is the pushing telemarketing type company of the home security industry. They use bullying tactics when dealing with their customers. When you try and terminate your business with them, they make it nearly impossible. Completely unprofessional in every aspect of their business. Don't walk away, RUN!

I have had Safe insurance since before 2011 when my house was broken into. They were called Pinnacle before. They were horrible as well and sold my contract to Safe without authorization. I think I had a total of 6 months of (OK) service in total in all this time. Their technicians broke my sliding door which is still not full functional. The police department know my house very well due to all the false alarms that trigger off due to faulty equipment. I have had to pay so many fines in false alarms to the police department. When I complain, Safe Security says they have to send a tech out to my house before they can issue any credits. They send subcontractors that are not familiar with their equipment. They don't fix the problem and I miss work.

My problem is similar to Chris' in CT. I have Safe Home Security monitoring. I had a faulty phone line that went out three times due to rain. My modem connected line worked but the line connected to my security panel did not. The first time this happened, it took me a week to discover that the panel line was out. I never got a call from Safe Home to tell me there was a problem. I have finally had it. I called Safe Home by letter and by phone to cancel the service and was coerced to pay the remainder of the contract. If you have a hard wired alarm system, DO NOT use Safe Home to monitor it. I previously used ADT and never experienced this problem with them. ADT always called to let me know there was a problem.

I have had safe home for about a year. I noticed recently that the alarm would go off at night almost every hour. We never had the cops come to our door, which made me wonder. If the alarm is going off and they are "monitoring" why aren't the cops coming? So I took a a chance. I activated the system tonight. I went to the wall and cut the wire to the plug. I then opened the case while it started beeping I pulled the wifi wire (it was still beeping and flashing). I then grabbed my needle nose pliers and pulled the battery plug, and the system shut down. 5 hours have passed, I have removed every single piece of equipment from my home and have it sitting on my dining room table, the police have not showed up. The system, although I am paying 50.00 a month to be monitored is not being monitored. I am in a contract in which safe home has backed out of. Now I want out and I am locked in? Please tell me this is not right. I have video of me disconnecting the system while active.

I moved out of the address 6 months back. After moving, the call was made to SHS to cancel. After informing several phone calls and emails about moving and requesting them to cancel, they keep charging the account. Whenever I called them, representative was replying that cancellation was accepted, but never happened. Lately, I received mail saying that they are reporting to credit history. This is not ethical for the business. I am planning to report this business to credit bureau. I will not recommend anyone this service.

I, along with many others, have been sucked into buying a worthless service from this company. I am telling you now, this company only cares about received money and not providing a service. I had Safe Home security for 3.5 years when I found out that they were not monitoring my home for security. I opted out of paying them due to this. Why pay a company for more years of service if the company is not willing to perform a service. Any normal person should stay away from this company unless you want to just throw your money away. If that is the case, please give it to a children's hospital instead. It will be put to a much better purpose than the owner's wife elaborate purchases.

I've had Safe Home Security since 2006. We battled for the first 3 years about communication failures because I had Verizon DSL and when they installed the system, they didn't put a filter on the line. That was finally resolved in 2009 when the contract automatically renewed. Many problems after that and when I sent in my cancellation notice in 2012, they said it was too late to cancel. So got stuck with another 3 years. Contacted my attorney and they said there is not much I can do. Apparently, also, in 2012 Verizon made changes to the land line service which made it incompatible with Safe Home Security's equipment.

I have had issues with Safe Home Security.. They failed to install a censor on my garage door. I have always had one there when I was with ADT... Safe Guard never corrected this. Now I am getting low voltage battery after a bad storm (which of course I had no control over it) but Safe Home could care less. All they want is $$$$ for a new battery. I cannot recommend this company to anyone with a brain!

I have had Safe Home since 2/23/11 and the company has done nothing it promised since the installation. They have sent 2 or 3 representative out to upgrade my system and neither was able to do what was promised. None of them had the required equipment to do the job promised and the last person promised to come back with it. To this date, I have not heard one word from the company or the representative. I am locked into a contract that I cannot get out of and am biding my time until it expires. I would not recommend this company to my worse enemy if that says anything about them. If you know any way I can get out of the contract, please let me know. They also auto-renew if you do not call them at the end of the contract.

I was called by this company, the man said they currently do the monitoring for ADT (I had them for 4+ years) and they could drop the cost from $47.00 monthly to $29.99 per month. He said they would send someone out to inspect our system and I could change over then. The man came from a distributor from the Philadelphia area, Family First Detection. He never could get the system to set the current time and I pulled out my original paperwork with manual. By error he left with my documents. After numerous calls to safe home and First Detection, I am now without the documents, have a system that the current time cannot be set and the personnel from family first basically called me a liar.

On April 15, 2014 Kavan ** with Shield Protection 12944 N. Freeway #433 Houston, TX showed up at my house and told me he sees my alarm system sign and he worked with the alarm equipment and was here to upgrade equipment. After 45 minutes I realized he was switching me from Vivint Alarm system to Safe Home Security. I asked him what would happen if I was still under contract with Vivint he told me I wasn't but to wait until the 20th to call to cancel. I found out because I had 3 days to cancel with him on 4-21-2014. When I called Vivint to Cancel I found out I'm still under contract with them. He lied and misled me the whole time he was here.

They charging my account for monthly service and they charge my credit card for secondary keypad that never installed in my house till today. They keeps telling and canceling service appointments almost 4 to 6 times. Do I have the right to cancel the contract because since I have sign the contract with them they running me around like a fool and never fulfill their obligation to their responsibilities even I had in past send email to the person who handle my account, never responded back. They give you appointment. They don't have your name in their list for service when you call them. When you tired waiting on service day they will tell you, "You refused the appointment when we spoke to you last time."

In March of 2011, someone called from SHS hinted that ADT has been taken over by them & he is calling all old customers asking them to come back. I explained the poor service from ADT. He assured all that has changed and they have improved their services. He made an appointment to come & check the equipment. He "Noah **" met me at my apt (with no additional equipment) on 03/15/2011 & asked me to sign an agreement. I told him I want a call from the company every time the alarm goes off or if it gets cut off & that is the only condition I have. He assured me & even set up a password for when they call. I told him specifically that I will test their service for a short while & I will cancel if they do not comply. He again assured me and told me I can cancel if I am not satisfied & asked me to sign a new contract, said there is nothing new to it. Just sign here, initial there & he has covered all the points verbally, no need for me to read all the minuscule prints.

I signed a 2-year contract with ADT in 2007. Automatic payment for the service was done via credit card. When the 2 years ended, I continued with ADT on a month to month basis. The contract clearly states that 30 days notice is needed to terminate the contract and that a maximum $5.00 fee would be charged for late payment and NO finance charge would be assessed. At some point in time, SHS acquired the contract (I received no correspondence informing me of this).

Don't trust the safety of your family to this company. I canceled over a year ago with no bills or services provided in the last 12 months. Suddenly they send a retro bill and are trying to force me to pay it. There was no service provided and when I call, they are rude and very pushy..... They keep trying to get me to sign another contract (and yet, they say I have a current one). Check out the long long long list of complaints against this company on the Better Business Bureau... a pattern can be seen. Save yourself some headaches (and you will have them) and find another company.

Safe Home Security took over our previous alarm company - LongHaul Security a few months ago. We had cancelled our service with LongHaul in June 2013 and they honored that cancellation since LongHaul indicated that we were operating without a contract with us. We no longer were billed for these services. It appears that Safe Home took over this company and we had signed a contract 3 years ago and Safe Home is requiring that we honor this contract even though LongHaul is no longer our alarm carrier and never provided the services. They are rude and aggressive in their dealings with us. All we are looking for is to maintain our cancellation and no longer deal with this horrible company.

We have been with SHS for two months and it's been pure Hell. The first thing they got wrong was calling the cops on us because THEY wrote down our pass code wrong. Every time we call they argue with us about our pass code. It's as if a league of morons was in charge of their customer service team. The alarm doesn't work 60 days in but we still have to pay.

We have contracted with Safe Home out of Cromwell, CT since 1999 and haven't cancelled our service in all those years. Last September, we moved out and cancelled phone service since the property was vacant and called Safe Home to cancel our contract. They refused to do so even though they couldn't provide service without a phone! Their response is that as long as the contract is valid we will have to pay unless we can show a completed HUD agreement. So for 5 months we were forced to pay for, but not receive, service. We closed on our property on Feb 3rd and sent them the HUD expecting that they would refund the February dues - only to be told to read the contract - we have to pay for the whole month. That is their idea of customer service to a customer who has been with them for 15 years! I will never use them again and I will tell everyone I know to stay away from them!

In July 2013 we terminated our hard line and bought out the remainder of the contract balance according to their quote. In January 2014 they began to bill me again, insisting on a written cancellation, though they cashed the check with final buyout written on it. There is no hard line so they cannot provide service only harass me for money they don't deserve for a service they can't provide. I have the bills, the contract and the a copy of the check. They have a recording of the the cancellation and buyout quote. Safe Home is not safe for senior citizens to become involved with!

Safe Home Security installed a security system in my home in January 2012. I begin experiencing a problem with sticking keys on the control keypad in June 2012. I found the system would not always set properly and would not alarm when activated. I made numerous calls to SHS. Often times, I could not make contact with a real person and other times I was told someone would be getting back to me to solve my problem. Very seldom would a SHS rep call me back.

I can't tell you the sleep I've lost and the hours of work I've lost after signing a contract with SHS. After two years they finally installed the system correctly. Now when the battery is low instead of telling us the battery is low the alarm sounds. We have stopped sending our alarm permit into the Police Dept. Because we are so embarrassed to continually having them come out for false alarms. Horrible service! Company will not even let us buy out our contract. All for 50.00 a month!

I called the company in early 2013 and asked about a payoff since I wasn't happy with them charging my CC $34 a month. I was told the amount, it was more than I wanted to pay at that time. I called back in June 2013 and asked the same question, I was told at that time the pay off on my account was $133.51. It seemed a little low, but I figured since they had the account info in front of them it must be correct. So I sent them a check. Then in Nov 2013 my CC gets charged an additional $34 from them and I called and asked why - they said I still owed on the account. I disputed this with them and my CC and I cancelled the CC.

There was a power surge to homes in my neighborhood and I lost several electronic items that could not be placed on surge protectors. One of those was my alarm system. This happened on 1/10. My alarm system was not working for 4 days before I called the company. I never received a phone call asking me why there was no longer a signal from my home. I contacted customer service on 1/14 to request a service call. I was told that the earliest that a technician could come out would be on 1/30. When I continued to balk at the ridiculously long wait, I was finally given a date of 1/25. When the technician arrived, he found that the system was fried and told me that it had to be replaced. He did not have the equipment with him which means that he had to come back. He told me that I had to call the company to schedule another appointment.

I was told over a year ago that all I had to do was send a letter by February of 2014 and that would cancel the service. I sent the letter a year ago so as to be prompt with the date. I looked at my checking account today and find that they took the money out of my account. I called and spoke to a man called Chris and was told that there was no letter. I told him I wanted the $$ returned to my account and he told me that I had signed a contract in 2011 and that my contract goes until September. I NEVER signed a contract in 2011. We are both retired and do not need the service any longer. This company is a terrible company. They are rude to the point of making me so angry I yelled at Chris and hung up. I have had more issues with them than they are worth. I will not recommend them to anyone.

I have called the company 3x and received 3 different answers. I do know if I want to cancel my service, there is a buy out fee. It doesn't state that in my contract. I called on 9/30 and was told by Alissa that there is a second option. I can show proof that my home was transferred out of my name (closing docs or HUD statement) and that I could cancel the service and no buy out fee was mentioned with this option. Today I called and spoke with Conner and Colin. Both of them told me that either option I choose there would be a fee involved. When I asked to see it in writing with these guidelines were for cancellations. I was told by Colin that there are none, it goes by whatever is on your original contract. My contract doesn't state anything about early cancellations. That's why I wanted something in writing from the company. I feel like prices and percentages are made up. There are no set standards when it's not listed on the contract. I did NOT choose this company. My original alarm company merged with them. I want to cancel my service. I want a clear written explanation on how the cancellation policy works for both options. Then I would be willing to pay the necessary and fair amount if need be...

We have been having so much trouble with this company and the people that handle the customer service and collections. We are Very frustrated and feel that we are at the beginning of a nightmare!! I wish I would have read their reviews first! They are So Rude!!!!!!! Do Not do business with Safe Home Security Inc!!!!! The first event we had with them was when our alarm went off (or at least they said it did, we were not home). They called us, we missed their call and when I called them right back, I requested that they don't send the cops to the house because I know it's a false alarm and the girl told me she would try to cancel the order.

Contracted many people with written and bank proofs. 3 people DO NOTHING. This company was to have provided me with equipment that was superior to my old company. NEVER HAPPENED. This Company was to bill every three months, THEY BILLED MONTHLY. Sometimes I even paid the double bills. SAVE YOUR MONEY. THEY ARE CROOKS.

Worked for them and first they have no way for a customer to cancel install because they use the no return phone #. They will tell the customer what the monthly rate will be then they tell us to write in a higher amount so we as installers can make more money. Was at an install and they told the customer that if they wanted the smoke to work it would be 5 more dollars a month to turn on the photo eye. That is a lie; you can't turn that on or off. An old lady in Bowling Green FL, third to cancel before I got there and they tried to make her give me gas money. This company is a joke.

I had two occasions where the alarm went off late in the evening when my child came into the house and set the alarm off. It took at the minimum 10 min. before she received a call checking on her. As she says, she could have been dead by this time. I reported these issues to Safe Home and at no time did they offer to do a check on the equipment. Because of this, I cancelled the service both by calling and faxing a cancel to the company. Their answer: "You signed a 60-mo. contract. Pay out the existing contract and we will cancel." I was never late on a payment and all was fine w/ them as long as you're paying but when there was a need for the service and it wasn't provided, that's when I feel they broke this contract. I refuse to pay for a service not being provided and will take my chances with my credit being tarnished. I will also pursue the avenues I have to continue to fight this horrible customer service company.

I properly exited my contract with SHS. I gave them a 60-day notice and paid on time in full until the contract expired in November 2012. In January 2013 they began reporting to the three credit agencies that I was delinquent on my account. I do not have an account with them. They attempted to intimidate, trick and bully me into keeping their service. I see this tactic as a retaliation and they are evading my calls in trying to resolve this.

I had an issue with equipment installed that was not activated. After a few months of paying my monthly monitoring fee I found out that I had been paying for something that was not working. When I contacted Safe Home Security about the problem, they came and made things right with the system but paying me the money I had paid all those months they dragged it out over an eight-month period and still did not complete the settlement. I finally got fed up and paid an early payoff of account (with them owing me $200.00) to get out from under the contract and GET AS FAR AWAY FROM SAFE HOME SECURITY as I possibly could. I will NEVER-EVER DO BUSINESS with this company again. All they care about is getting your money and couldn't care less about customer satisfaction.

Safe Home Security did not live up to their 4-year contract commitment. After 34 years of payments to this sorry company, my phone line was cut due to road construction, which was the link to Safe Home Security "SHS." After 3 months of no phone line and not one call from SHS to inquire why, I stopped paying SHS. Only then did I receive a call from SHS to find out why I stopped paying. SHS didn't even know they couldn't monitor my home. Boy, did I feel safe now.

I called in February to cancel my contract and to find out when it was up. The lady I spoke to in February said she will put it in the computer and I was good. I called back on June 14. The manager I spoke with said that I was automatically re-enrolled for another 12 months because I didn't call to cancel within the 6-week period. Now I have to pay for 12 months of service that I am not using. Bull, when the contract is up for the amt of years, that's it. They needed promising so they renewed. That's some bull.

Last August 2012, my 85-year-old father, who lived in Alabama, fell 2 stories from a ladder into a sliding glass door, hitting his head on concrete. He suffered a major concussion, multiple cuts and bruises, rib injuries, and almost lost his life. He was in the hospital in another city for nearly 2 months. Right before that, my mother passed away, so their house was empty.

I was lied to and tricked by signing an electronic signature machine to "get me in the computer". My house was to be used for advertisement in the neighborhood. I could hook it to the police or leave it and it would still alarm in the house. With no contract, I can cancel the service anytime. I have a witness, and we will take lie detector tests. I gave a check to try it hooked to the police, for $49.99. The man took my information from my check and started withdrawals that I stopped for fraud and theft. I had called the salesman 24-48 hrs. after his visit and said to cancel it.

When my wife and I moved into our new home in 2011, we came across IE Home Security at a Lawn and Garden show in Charlotte, NC. We agreed to allow them to come out to our home for an evaluation. They offered a 36-month contract with an incentive/rebate program that would give us $20 each month for 24 months on a debit card. This was a good deal, so we signed up (while paying $300 for installation). Our bank account was deducted for eight months, but I could never get anywhere about getting the rebate we were promised. After this time, I called IE and informed them I wished to terminate my contract because the terms were not met. They agreed and stopped billing me.

In all my life, I have never dealt with a company so crooked. If you read the fine print on the contract you have to sign, you would throw them out the door. Long contracts they don’t tell you about, hidden fees they don’t tell you about and the worst thing is the auto renew that locks you in. I cannot believe that GE, a company I thought you could trust, has anything to do with these people. I will never purchase any GE product again.

Security One signed my 92-year old mother into a 3-year contract (4/2012) with Safe Home Security without her understanding she was signing an uncancellable contract. After only 4 months, she had to move out of her home and into a senior living facility. Now, we've just sold her home and requested this contract to be cancelled and Safe Home Security Inc. will not negotiate or oblige. I have provided evidence of her residency since 8/2012 along with the sale documentation. This company has not returned promised calls and now has refused to cancel this contract. I feel they preyed on a very elderly (vulnerable) woman and now are going to continue to feed on her carcass! I am outraged.

They have an automatic renew feature that kicks and requires cancelling in writing 30 days in advance. I will never recommend them to anyone. I am telling everyone I see to avoid this company. If zero stars was an option, I would do that.

My dad got an offer for free security system in 07. After the system was installed, a few days later, it started going off randomly. My dad called SHS to come and fix the problem. They never did. A few months passed and the system was still going off. The police would randomly show up at our home. My mom got fed up and ripped the system off the wall. Mind you, they were still charging my dad even though the system was no longer working. Almost two years passed and my dad repeatedly tried to close the account but they would not let him do so.

This company put me through hell. I won the system at a home and garden show. They installed a system that never worked from day one. I had numerous false calls to police. I kept calling to get service tech out to fix the non-working system. No one would return call to schedule maintenance. So to get their attention, I quit paying for lack of service. I was told I owed past due; and if I paid half over the phone, then if they sent someone out and they determined the system was not the problem, then I would have to pay the balance in full.

In May 2008, I received a free alarm system from Safe Home - just pay the installation fees of $162.00 and sign a 36-month contract. I agreed and I signed the contract. We had service transferred in 2010 and after doing so, started to have problems with the system and also had 2 break-ins. I told my wife to call and cancel service. My wife called to cancel with the explanation given and was told they can fix the problem because we still had 12 months left on the previous contract.

Response to derogatory credit report entry (4/14/2013):

An SHS salesman came pandering for business at my door and posed as my ADT contractor as I had ADT at the time. I was at home minding my own business as I am severely disabled. The salesman convinced me that they were doing the monitoring anyway so I needed to switch with them to "cut out the middle man" and they promised me a "free" monitor for my new home when I got ready to move. Unknowingly I thought this company was legit, but that wasn’t the case as I was being illegally monitored for 7 months by this "unlicensed" company, by their unlicensed subcontractor (Family First Detection whom I never heard of).

In Dec 2010, we hired a Raleigh NC security company, who had really good customer satisfaction reports, to install a hi-tech security system in our home and office. The day before the system was completely installed, we had a water pipe break that flooded all 3 floors of our home & office. The house had to be demolished inside to the 2 x 4s. The Raleigh firm was aware that of the water damage as the final wire was installed the day after the "flood". This firm did not tell me that our 24-month contract with them was being sold to this "Safe Home Security of CT for a 36-month contract nor did they inform SHS that the house would be vacated due to the damage and to cancel the contract."

I purchased an alarm system in 2002 from Family First Security. My contract was sold many times in the last 11 years, but I have made my payment every month of those 11 years. I’m 55 and a busy person between work, raising a daughter and trying to have a life in between. As many times as my contract has changed hands in the last 11 years, it has been next to impossible to keep track. Not once when my contract has changed hands was I ever notified of these changes. The last I knew, my contract was with Paramount Alarms and the only reason I found that out was making no less than ten phone calls to try and track it down, so I could get the certification letter to give to my homeowner’s insurance.

Since I've filed my complaint, I have spoken to my homeowners insurance company. They had told me that every customer they have/had, that has this alarm company, complained about this alarm company and that several clients had break-ins and the alarm company did not do their job. They didn't call to confirm a password (same with me - 5 times) and did not send police (same with me, 5 times). Another point to ponder: on one occasion when the alarm went off at my shop, and they actually did call, they requested my password. I accidentally gave them the wrong one. The operator actually told me that was incorrect. She requested it several more times. Now, here’s my thought: if I were actually being robbed, why the hell would I give them the correct code word?! You give the wrong code, they should automatically send the police even if it’s a false alarm!

I have no alarm on my main entry door and have been going back and forth with Safe Home Security for the past month trying to get a technician out to fix the problem to no avail. Every time I call, they say they will call me back and no one ever does. I have taken off work twice to wait for a tech that never shows up - the latest being yesterday, 3/6. Again I called and Safe Home promises to call back and guess what? They don't. I want to end this god awful relationship with this company. Please can someone help me? Any advice is well appreciated.

Approximately a month ago, our home alarm went off five times within one day. Not once did SHS ever call or contact us in any way, nor did they send the police. Since I've had this alarm system in my home, I've had over $8,000 in jewelry stolen (police report filed). I also have this same alarm system for my shop. To date, I've lost over $14,000 in inventory. When I signed my shop up, they were supposed to put alarms on 3 doors. Instead, they only put it on 2 doors. Thus, allowing someone to come in where there was no alarm installed. $14,000, really?! I highly recommend any other alarm company. Do yourself a favor and don't use them.

Something must have changed with this company. I’ve been with them for 9 years and no issues. I just renewed my contract and the problems began. First problem was that they were supposed to send a Tech out to my house for a Free System Check Up. I missed a day at work and the Tech never showed up! I called and complained. They sent out another Tech that finally did show up. After a couple of weeks, I called to pay my Quarterly bill and I was being overcharged. The overcharge was for a Service Call. They were now charging me for the Tech! I complained again; they removed the charge. I gave them my card information to make the payment and got a Confirmation Number from the Rep. Almost 15 days later and the payment has not gone through! I called to find out what was going on and my account was now in Collections! I explained to over half a dozen people about what happened and all of them said, "OK. We'll call you back…" They never called back.

Safe Home Security tortured me for their 5 years. In the first year, one of many issues was that they were not receiving signal from my home. They allowed that to continue for 3 months of which I was never notified and they continued to charge each month. Once, I received a stub in the mail to notify me of this. I went through lengths to get my payments back. I did receive it all. After the first 3 years, I couldn't take it any longer. They told me I needed to submit cancellation in writing. Two months prior to that month, I typed a cancellation letter, emailed, mailed and faxed it. They called to speak with me to see if they could resolve and convince me to stay. I said I do not want to renew my contract, end of story. Would you believe that this company charged me for another three months after?! And the calling began and yes, I was refunded. One year after that drama, I reviewed my credit score and what do I see? Safe Home Security reported eight late payments which we all know is impossible, because they withdraw the money automatically! It never ends. I'm still in correspondence with this horrendous company. Never use them, ever.

Canceled in April 2012, Charged through Oct 2012, Declined refund - In March 2012, I notified Safe Home Security of the sale of our home and to cancel the plan. They said to send the closing documents and that my contract was valid for closing. We sent the closing docs in April 2012 and spoke with Ken in Customer Service for a month. They charged us until October 2012 and declined a refund. Since March of 2012, I have been dealing with customer service and the resolution department to close my account. I sent all required paperwork to close the account and yet they continued to debit my checking account $42.99 through Oct 2012. I have been calling 2-3 times a month, writing emails once a month, and have been given the runaround excuses like "it's under review" (for 7 months!).

Two years ago, we decided to end our contract with Safe Home due to a 10-year-old system, poor service, and replacement unavailability. A letter was sent and again the updated contact request was sent to cancel the service. No response and also no payment on our end. Another letter was sent to end service and refund all funds from our overpayment. Now two years later, Safe Home has no record of our requests and has been using our overpayment to monitor a system that has been removed from the house. I need to write yet another letter but no longer have an address and none appears on the wonderful website. It is all about the money not customer satisfaction.

Unfortunately, my existing alarm company sold my service to Safehome. Due to an error by Safehome and their subcontractor, I have lost my entire alarm system (which I paid substantially for). Safehome has stated that they will not replace the system, even it was their fault, and would not let me cancel. I originally called mid-October after I received a contract to sell my home and knew what the closing date would be. I called Howard at Safehome to request that the system be transferred from my old home in Lagrange, KY to my new home in Louisville, KY. He arranged for my alarm to be picked up on Monday, October 22. Because I was out of town that entire week for business, we were to arrange a time when I got back to have it re-installed.

I have had a number of problems with Safe Home Security, Inc. Currently, I am not able to get service, even though I am paying for this. I took a day off work. Before doing this, I confirmed my appointment day and time. They did not show up. When I called them, they said that was not their problem. I canceled my credit card so they can no longer get automatic payments from me. They have really bad customer service. I originally signed up with a local company called IE Security. Next thing I find out is that I am with Safe Home Security. IE Security was only responsible for maintenance. IE Security is currently out of business. I end up with no service.

In April 2010, I entered in a 5-year contract with SHS with monthly payments around $44.00. In 4/2012 the system stopped working. I called for service and reported my issues. No one came to fix them. I decided to stop paying for monitoring service until they come to fix it. In 8/2012, SHS sold my contract to another monitoring service and lost my paperwork. They then told me that I didn't have a service warranty. I sent them a copy of my contract proving that I did. In 11/2012 they said they would not send a tech here until I paid them for the months when the system did not work (and it still doesn't). They agreed to cover 3 months if I pay the rest. I did that today. Then they said they wouldn't schedule a tech visit until my payment posts, 7 days from now. They told me that when they did schedule a tech, that person would call me 30 minutes before they would come. If I miss that call (for any reason - bathroom, phone hard to find in purse, etc.), the tech won't come to the house.

Safe Home Security is a scam! I signed up for a one-year contract. Service failed over four months ago. Security cameras blew up. They promised to replace. I received a four-month runaround. We called to cancel and they threatened us with legal action and even stated we had two years left on our contract! I spoke with Ashley ** by phone and text messages who promised she would have the matter fixed. She promised to get in touch with the owner to get authorization to pay to replace the cameras. Then I started getting runaround. I deliberately set off the alarm and I got no call and no monitoring! Beware and do not go with this company! I spoke with Mr. ** today at 800-833-3211, and he immediately got defensive and threatened to sue us. There never was a conversation about the issue, how to resolve it or anything. I have never dealt with such a company who doesn't put their customer first. Beware!

I'm very angry. I own a restaurant and 3 guys broke in and stole everything there. Of course, their stupid alarm didn't work so I decided to cancel. Now they are asking for $1,400. I didn't pay them because the amount is crazy, so they put it on my credit report. My lawyer is working in the case, but I'm really mad. Scammers. Be aware of this company.

Safe Home Security lied about monitoring my home. When a need arose, I found out that Safe Home was not monitoring my alarm system. When I tried to cancel due to this, harassing and threatening calls started up. They just don't care about their customers. Any other security company will do a better job than Safe Home Security.

Successful Cancellation and Prosecution - When I attempted to cancel my contract with Safe Home Security (SHS), they very rudely informed me that I had less than 60 days remaining on my contract, and it had already renewed for another term. I then sent them a letter of cancellation offering 60 days extra payment in lieu of advance notice and told them that this would be payment in full. I enclosed a check with "final payment" written in the memo area. Much to my relief, they cashed the check! Of course, the saga didn't end there. When they began telephone harassment, I paid a local attorney $300 to write them a Demand Letter telling them, essentially, to close my account and to not make any negative credit reports. After they finally conceded that my contract had been legally canceled, they still filed a negative credit report with two of the major agencies.

There are several things. First, we were offline for months. We had an intrusion and called to find out why we were not notified. We were told we were offline and they didn't know about the intrusion. My husband cancelled the contract and got a new company. This company, Safe Home Security, is still billing us and never cancelled my husband's contract. Since then, my husband has passed away. I contacted this company and told them of his passing. Well, the executive who called me told me he would cancel the contract but I still had to pay for 30 months of service that they do not provide. It is future 30 months. This man was rude and said that was his final decision. He was very cold and uncaring. There is no estate; my husband did not have life insurance. This company will not take responsibility for no online contact with us and now won't help with this issue of my husband's passing.

My first 3-year Safe Home Security contract ended in August 2011. I thought it was cancelled. They kept billing me. I called dozens of times without ever getting a returned call. Finally, I spoke to someone who said he was a manager and that my account had been automatically renewed for a year because I did not comply with their 60-day written notification rule. I missed it by one day! He also told me the contract was iron-clad and I had to pay. Fine. I sent in my request to cancel 90 days prior to the end of my contract. I called to confirm 15 days later. Yes, we've received it. I also called to confirm the last date my credit card would be billed and was told 8/8. They are still billing me. I have called dozens of times without any response. It is sad that a company has to bully people to remain in contracts for services they don't want or when they move or die or whatever. I think a class-action lawsuit should be filed against this company as they seem to do this to so many people.

Completely Unresponsive to Customers - I am extremely disappointed in the very poor customer service I have received from SHS regarding getting my system & service moved to my new home. I made numerous efforts to reach someone from SHS prior to my move on 5/31 regarding how to go about getting the hardware moved and the service switched to the new home. As the 800 numbers I was finding were getting me nowhere (and internet searches did not help), I attempted to find SHS through my bank (since I had auto withdrawals). My bank gave me SHS' bank number who then referred me to a third party administrator. I was told during these calls that SHS is extremely difficult to reach and I was not the only person who had come up against this.

I previously was employed at SHS for a short period of time. It's amazing the things they get away with. They make those who are sick lose their home, dead on social security still pay out the remainder of the agreement. They do not tell you when your system is not receiving a signal and it is "the customer's fault for not calling." I have had to deal with and try to explain to people that for over the last 6 months, they have not been monitored. Of course, the agreement is so ironclad that there's nothing anybody can do. Somehow it is all legal. Now trying to speak to a manager or somebody higher up than the person you are speaking with is impossible. Managers never want to deal with the issue and make you send it to their voicemail. Really? To top it all off, I'm sure this thing they have called charge back is illegal. You get money taken out of your little tiny check if the smallest thing happens, you don't make enough calls, you don't do all your surveys, anything to get a penny out of you. The whole place is a joke. Unless you are in with the favorites, you get screwed over. Not only do they treat customers like ** but the employees too.

I got stuck in their evergreen clause for a 2nd 3 years. I cancelled about 100 days out from my contract's end date. They acknowledged the cancellation and I followed up a week later, still 3 months before the contract's end date. Lo and behold, they still charged me a month after the contract's date was over. I called to get the money refunded and they tried to get me to sign another contract. When I told them I wanted my money back, the customer service agent, "Chris," told me all cancellations go to the CEO and it takes at least 30 days to get the money back. He then told me I should have called 30 days before the cancellation, all this after he tried to sell me on another 3 years and to offer a reduced monthly payment on the account. He was all about the hard sell. The CEO, really? To close an account? C'mon, son!

I had the alarm system put in. As of July 2012, I no longer own or live on the property and I am still being billed for the service. The alarm unit and all devices were returned to the company in August 2012. The system malfunctioned several times, 911 was notified of the alarm and (they) had no record or any idea that the alarm was malfunctioning or that there was even an alarm activation. The call center made no calls to confirm if in fact there was an emergency! The system is a fraud. Safe Home Security has never contacted me or any contact number to acknowledge that the system was returned! There is no alarm system on the property! A class action lawsuit must be filed. I am contacting the Attorney General of Montana.

Safe Home Security is a joke. Stay away from them! I made the mistake of switching from ADT for a few dollars a month. Security One Alarm came and I didn't have any problems for the first year. Then Security One sold our account to Safe Home Security and this was when the problems began. I have an original ADT system which I purchased from ADT. It belongs to me and not to Safe Home or Security One. I've had some problems with the landline and it was disconnected behind my house. Of course, Safe Home Security does not call and find out what the problem is or is even worried. I had the phone line fixed and called Safe Home because the alarm was not talking to the phone line. I explained this to the CSR on the telephone and finally had to give it to her in Kindergarten language in order for her to understand.

It has been nothing but headaches. I have no service for one whole month, yet they take my payments, and do nothing to resolve the problem. I should have never ever switched over from ADT to Safe Home Security. I am so upset that since July 5, 2012, I have been calling the company to fix the problem in my bedroom touch screen, and when I call, all they tell me is someone will be out within 24 hours and no one shows. I had my two boys sleeping in my bedroom because their window is an easy target to get into, and with break-ins on the rise around my street, I worry every night. I sleep with a lock and chain on my door. I should have never switched over, and paid an extra $10 a month for ADT to secure my boys' bedroom window. I will be contacting a lawyer about this one. I'm done calling.

On 7/23/2012, I came home to find that my house had been broken into, my flat screen TV and digital camera were missing, and the door was still locked and closed. The robbers couldn't get the door open because I have double-keyed dead bolts, so they smashed the window out of the door and crawled through. The alarm was on but I found out after, that the motion detectors were set so that when the alarm was on they were bypassed. What sense does that make?! I couldn't leave my house that night or the following day because I had to have the door replaced. I was able to work with Home Depot and get a door installed that day. (They were very cooperative.)

I purchased a Simon security system from Safe Home Security. After the two-year initiation period, SHS convinced me to purchase a 5-year term to get a low monthly rate and that I could cancel at any time since I already paid for my equipment. Two years into the 5-year contract, I lost my landline phone line for 2 months due to road construction. SHS did not call my cell phone to inquire; SHS did not send me a letter of inquiry nor did SHS send anyone out to investigate why they could not monitor my home. Due to this, I took what the sales person advised and elected to cancel my service.

Safe Home Security is making cancellation of services extremely impossible. They originally told me I had a two-year agreement and to call back in two years. Then they asked me to write a letter. I did that. After that, they said I had a five-year agreement and to call back after the five years. I did that. Another representative then told me to call back in April of this year. I did that and paid my "last payment" over the phone. Later, I was sent another bill. I called and another representative said, "We made a mistake. It happens all the time. Don't worry about it. Dismiss the letter. I will take care of it." The next month, I received an even larger bill charging me for three more months. When I called back, the representative named Teresa told me that she worked for the company for 17 years and that the other representatives were not properly trained and that I still needed to pay the next 5 months. I still owed $165, but she would be kind to remove the late fees. This business is a fraud, a scam. It needs to be taken out of the deceiving customers business!

We have had the Safe Home Security service for 3 years and 5 months. During this time, we had several false alarms that led to fines from local police. When we complained to the company, they told us we cannot cancel until our 3-year contract was finished, but they would terminate us then. Well, 3 years finally finished and they apparently re-signed us up for 3 more years without contacting us or getting any type of permission from us. Now they say we cannot escape their service for another 3 years. I cannot imagine how it is legal to provide a very poor service yet not allow customers to leave due to extremely complicated and difficult cancellation methods. I just want to cancel the service but apparently, this company can hold you prisoner forever unless you take legal action.

Have not had a working alarm in at least the last 8 months, had several technicians come out and not be able to fix the alarm. The last technician tells me he will order a part and get back to me (never does). Meanwhile, I am being charged automatically from my checking account $43 a month for a service I am not receiving, then being told it's my fault for not following up to see if that part was ordered. Again, the technician told me that he would call me when the part comes in. I don't believe the part was ever ordered, but again, I was told that I should have called to see if the part came in or not. Really? Even when I did call to follow up and complain that I want reimbursement for all those months without service, I am told that is impossible, yet they can give me a few months free if I sign another contract instead of canceling my service.

Someone knocked on my door one night and convinced us to have this company's service. It was our out of luck day. We actually tried to cancel the service four days later, but I guess when you buy some service from someone who comes to your house you only have three days to cancel it. So, we had it for three years and it never worked. We called so many times to try to cancel it and the employees were very rude. So, we paid for three years. We actually paid a large amount of money to terminate it early. But then guess what? They continue to charge our credit card! So, now I am trying to get my money back from the months they overcharged us! Overall, this company should get out of business. Stay away from them!

I would strongly urge anyone thinking about home security not to choose SHS. We had a problem with sound it made while setting itself and our dog's invisible fence collar. A service tech could not fix the problem, nor the customer service over the phone. We could not get out of our contract for 60 months. They auto-renew it and if you don't call before 60 days of policy date, you are out of luck. When talking with a customer service rep, she was contrite, rude and not helpful at all. It would be cheaper to have someone rob your house and replace items than to be extorted by SHS and their bad service.

Auto-renewed my contract without my consent: In January 2012, I was contacted by Stephen **, a representative from Safe Home Securities. Stephen was "just checking in" with me and making sure I was happy with my alarm service with Safe Home Securities. I told Stephen that I had had some problems with my system, a system that I paid close to $3,000 for 5 years prior. He said he would send me out a manual for my system, and then, he asked me to sign a renewal contract. I asked him if I could keep paying month-to-month rather than renewing my contract with Safe Home Securities, and he would not answer the question directly, though he kept saying that he wanted to make sure my house is protected. Whatever.

They put a negative credit mark on my credit: I canceled my agreement I have with the policy with written notice. And I got dinged on my credit for non-payment, though payment was received. It was paid as agreed for the original contract of 36 months, and it was extended for 36 months.

I am trying to sell my house, at this time, not yet under any kind of contract. I realized I never use my alarm system because it was tied to the phone which when we had any power trips (often due to building new homes), it would go off and beep and all sorts of things. So, after over 3 years of paying for the service and never using it, I call to cancel thinking it would be fast and easy. They had said no, they signed me on, extended my service for another year because I didn’t give a 60 day notice. I ask people who remember that after 3 years. If you do, more power to you, but I have a job, I moved and have far more going on in my life.

Someone from Safe Home Security went to my home in Greenville, MS, where my 72 year old mother lives and trapped her into getting an alarm in my name. I had no knowledge of the alarm and my mother did not know that it will affect me in any way. When my mother decided she no longer wants the alarm and asked them to turn it off, they refused. They have put this mess on my credit report when I am not the one who signed for the alarm. When I called them, they were very rude and said I need to press charges against my mother. I told them that something needs to be done about the person that trapped her into getting it in the first place. I tried to explain that my mother was an elderly lady and did not know what she was doing. He made a little remark about saying I was irresponsible by leaving her alone. I do not live in Greenville, MS; I live in Memphis, TN. I am going to dispute it again with the credit bureau, if they do not take it off this time; I will be contacting the Attorney General. Something needs to be done about this company.

Unpredictable services and false alarm going off all the time.

I am trying to cancel alarm service with Safe Home Security due to very unreliable technicians, rude telephone staff, unreturned phone calls and unresolved problems regarding the safety of my home. I have been billed for service calls that never took place and have automatically been enrolled in another contract for five years. I have subtly been threatened with a ruined credit rating if I do not "pay off" these thugs. However, I consider appalling service and rude behavior a breach of contract and I refuse to be bullied into compliance. Presently, I do not think my home is properly protected and I must now take steps to safeguard my bank account.

I was very happy with this company a year ago, don’t know what happen. Started in December, they took a payment the 5th, then the 16th. When I called, it was my fault because I asked to change my payment date. And before I could get the second payment back they had held another payment. When I called about that they wouldn’t abide to it.

On May 2011, I sent a letter to company, giving my 60 days notice of non-renewal and cancellation as stated in contract. The contract expired July 2011. In reviewing my bank account statements for August through October 2011, I realized that the company was still debiting my bank account for the monthly service fees. I immediately contacted the company and have to prove that I had cancelled service. The supervisor, Sandy ** finally admitted that the company had made a mistake. Sandy stated that a refund will be issued in seven to ten days, and this was going on two months ago.

I was with a different company since 2007. They extended my contract to one year in 2010. I called too late, but was able to convince him to stop renewing me from September 2011. I called in August 2011 to cancel and they offered me half off for 6 months. I said I didn’t want it and please cancel it. Teresa said okay. Now I see a bill from them for October and November, so I thought they must have messed up. So I called back and told them what had happened and I was sure that it was a mistake. Nope. It wasn’t. Amanda told me that they didn’t receive a letter of cancellation, so they can’t do anything about it. And she was very rude because she knew that she has got me pretty good. Now I am stuck paying for another 6 months. I hate this kind of company who take advantage of consumers.

When we first got Safe Home Security, we thought they were a good company as our service was okay. When we tried to cancel 55 days prior to the contract expiration, we were told their requirement was 60-day cancellation notice. The contract automatically rolled over into a 3-year term (very fine print on the back of the contract). Lesson learned: read carefully for hidden clauses. After trying to reason with them, they did offer a discounted rate which we have been forced to pay. We haven't had the box or sensors for a year now.

Canceled my contract with them in June 2006. Trying to refinance my home. I discovered they have been reporting me to the credit agencies for non-payment. Spoke to Sarah who said my contract was canceled and I need to go to annualcreditreport.com to register a complaint and it would be sent to legal to be taken care of. Asked to speak to a supervisor, no one was available. Finally transferred to Jose who was very rude. He told me there is no way to speak to anyone, he was the floor manager and there was no one else who could help me.

I lost my house due to foreclosure and called the 800 ##. They told me I had to send a letter to cancel and a copy of the foreclosure. I did all they asked for and now they say I have a contract and I still have to pay 6 more months when the contract ends? I Told them again that I lost my house and they said there is nothing they can do. I had two years of service with them and now paying I'm for nothing for 6 months.

Safe Home Security has been a complete nightmare starting from when we had a small stove fire, triggering the alarm and Safe Home sent the fire department to the wrong address. At a point after that, we tried to cancel our service to no avail. First we were told that we were bound until the end of the contract and had to submit cancellation in writing within a specific time-frame to cancel before auto-renewal of the contract. We have faxed and mailed several letters over the past two years plus phone conversations. They will not come to disconnect the equipment and they now have negatively affected our credit.

I signed up for Safe Home Security. The people doing the installation asked for a beer, and then told me to purchase the batteries (he did not have any with him) then they left. I got the batteries, called the company and reported that the installer was drinking.

I would just like to set the record straight about Safe Home Security (SHS). They are a great company. They have over 100,000 happy customers, but there are always a few customers who will complain and make up some bull story to get out of their contract. They failed to mention that they received $800 in free equipment and got it all installed free. I have had SHS for the last three years and we love them. I would recommend them to anyone.

I found out that I was paying too much for my contract ($76 every 3 months) about 3 years into my contract. I called and they told me that when my next bill was due, they would discuss it. I called and the customer representative was supposed to get back to me. He didn't and I didn't pay the bill. They called me at work one day, and I was busy and asked if we could speak that evening.

I sent a letter in April, certified, to cancel service at the end of the contract period which was July 24, 2011. The letter returned as undeliverable. I contacted the 800 number and was told that their address changed. I sent a new letter to the new address provided (I have the letter), also certified, and it was signed for (I have the signed document), stating very clearly that I want the contact cancelled. They required 60 day notice.

Their product gave us problems, so we did not sign up for a new contract. We were told we still have a contract for additional three years whether returned or not. Sixty days notice in writing, within three days someone will contact us.

I have had the system since 2007. In early 2008, our house was accidentally knocked down by contractor. And we had no more phone line by which to monitor the house. I tried on several occasions to cancel the contract as we have no house. I kept being told that we had to honor the 5-year contract. I had to concede to get reduced payments for 6 months for financial relief. I wanted the contract canceled, but they refused. It took us until Oct. 2010 to get back into our house. I have no idea what happened to the alarm system. I haven't seen that since the house went down.

My contract with Safe Home Security, Inc. in Cromwell, CT should have ended on 2/7/11. Several months before the contract ended, I had called to cancel the contract because I'm moving out due to a divorce procedure. I was told that I will be charged an early cancellation fee if I cancel prior to the expiration date. I spoke to Shelley in Customer Service Dept.

I have been trying to cancel my security system contract for over two years. Original contract signed 9/04 after fulfilling the five years. I called and was told sorry I had to submit in writing and now it had automatically renewed for another year. After employee named Hugh there basically told me I was stupid for not reading the entire contract terms, I spoke with his supervisor George *** who noted my request to cancel but stated it would not go into effect until the end of the year which was 8/10. I am still being charged for this system. I have called several times spoken to Mr. *** who is rude and condescending at best, left messages for Lisa ***, his supervisor with no return calls. I am filing complaints with both the Massachusetts and Connecticut Attorney General offices in order to get them to stop billing me for a service I have cancelled.

I have had Safe Home Security for 2-plus years. Several complaints but I couldn't get out of the 3-year contract I had with them. Well, the final straw was they took out $107.00 from my checking account for a fob. And the other keyless remote I had stopped working. They asked me to send it back so they could see why it stopped so to improve quality.

I called in July 2010 to let them know I was out of work and going to sell my house so I would not lose it. I knew my contract was not over until 36 months or October 2010. I was told that if the house sold, then I would be allowed out of contract with no additional charges. I was asked to fax a letter stating that I was selling house and also to include to end my contract at end of the 36 month period. I followed up with them to make sure they received the fax and had it on file and they did. The house did not sell as fast as I would have liked and they continued to pull the monthly fee out of my checking account.

I have been receiving bills from Safe Home Security, Inc. for service or purchases that were never made. I have never had anything to do with the company and had never heard of it until the first bill arrived two months ago. Although it was addressed to me with the name of my road (no house number), I get my mail at a post office box, which the company would have known if I actually had official business with it. Also, the bill clearly listed a Roger L. ** (Please note that I am Roger H. **) who lives somewhere in New Hampshire.

I signed up for the Security System and at the time that I signed up, I told the installer and the sales person that my job was being abolished and I might have to stop the monitoring until I got another job. I was assured that I could do this. I was also double billed for this month and they can't find the payment that I made to the installer. My account was overcharged resulting in fees.

I was with SHS for 6 years and I decided to cancel last November because I switched my phone line a year ago and it was not compatible with the existing alarm. I just continued to pay my monthly dues just to finish the contract. When I wrote them to cancel, a Ms. ** called me and promised to lower down my monthly fee and also promised to upgrade the system with the back up battery system, and also 3 months free, but will just pay for the battery for $64.20 which I agreed after conferring with my husband who was out of town.