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Safe Step Walk-In Tub Reviews

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Edited by: Morgan Cutolo

About Safe Step Walk-In Tub

Safe Step manufactures and sells walk-in tubs and hybrid walk-in tubs with a shower option. Each product comes with a limited lifetime warranty on the tub frame, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for over 15 years and also serves Canada.

Visit www.safesteptub.com
Pros
  • Hybrid walk-in tub/shower option
  • Financing available
  • Limited lifetime warranty
  • Discounts available
Cons
  • Only 10 possible hydro jets
  • No pricing online

Helpful Reviews

Beverly Hills, FL
Verified purchase
David got the door leak stopped! He took the necessary time to make adjustments, replacing the door handle, patiently refilling and adjusting the tub over and over until the leak ...

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Richmond, VA
Verified purchase
I liked the quality of Safe Step's product... I liked the price, too, and I felt a little more comfortable with them than the others. ...the cleanup was perfect. They showed me ho...

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Types of Safe Step walk-in tubs

Safe Step offers three different safe bathing options: a walk-in tub, a walk-in shower and a hybrid tub. All walk-in tubs and showers from Safe Step come with a 4-inch step-in height for easy access.

Safe Step walk-in tub cost

Safe Step does not list pricing for its products on the website. However, many reviews on our site mention that a Safe Step walk-in tub costs around $20,000 with installation. Walk-in tub prices vary depending on the model you choose and the difficulty of installation. Safe Step walk-in tub specialists treat each transaction as a custom job because of the differences in tub features and installation needs. You need to call or fill out a form online to receive a custom quote.

Some things that affect installation quotes include:

  • Space requirements
  • Plumbing
  • Heating
  • Electricity

Additionally, the tub’s size, hydrotherapy features, door design, and types of accessories and digital capabilities can affect the cost of installation.

Representatives perform a free in-home consultation and provide a quote. Safe Step walk-in tubs come in three sizes (standard, compact and large) but can be adapted to fit smaller and larger spaces. There are several different walk-in tubs and financing options available to meet the needs of people with varying degrees of mobility and budgets.

Discounts

Safe Step offers several discounts to reduce the price of your walk-in tub:

  • Helping Hands Rebate: If you or a loved one has arthritis, nerve problems, diabetes, sciatica or a variety of other health issues, you may qualify for a rebate of up to $750 per person (maximum $1,500 per household).
  • Veteran discounts: Safe Step offers special pricing for veterans. Be sure to ask about applicable options during your free consultation.
  • Additional discounts: Safe Step honors discounts, credits and coupons from its partners, including AARP. Safe Step also frequently runs promotional discounts. At the time of publishing, Safe Step is advertising $2,000 off your walk-in tub plus a free toilet (including installation) with purchase.

Safe Step also has a lowest price guarantee, offering a refund of the difference plus $100 if you find a lower price on a model with the same features, materials and warranty on a tub made in Tennessee within 30 days of a written agreement.

Safe Step’s walk-in tub features

Though Safe Step offers upgraded tub features for additional comfort, all Safe Step walk-in tubs include:

  • Low step-in for secure entry and exit
  • Two grab bars
  • Anti-slip flooring and seat
  • 10 adjustable hydro jets
  • Inward swing door (20.5” wide) to deter leaks and prevent bumping into the door when entering or exiting
  • No-strength locking handle to prevent strain
  • Sanitary gel coat to prevent mold, mildew and bacteria growth for decades
  • LED electronic keypad
  • Built-in towel bar
  • A hand-held shower wand
  • Safe water ozone cleaning system

Other standard amenities include a waterproof floating remote control, contoured heated seat and backrest, anti-scald technology and fast filling and draining.

Each Safe Step walk-in tub and shower is fully customizable, so users get a unit that matches their safety and convenience needs.

Safe Step's luxury features

All Safe Step walk-in tubs and showers offer several therapeutic benefits. The units provide hydro jet water therapy, chromotherapy, aromatherapy, air therapy and a dual hydrotherapy massage. There’s also a built-in bidet that's part of the personal hygiene therapy system.

Two of Safe Step’s standout luxury comfort features are its Dual Hydrotherapy Massage System and its MicroSoothe Air Therapy System.

  • The Dual Hydrotherapy Massage System combines adjustable whirlpool and air massage hydrotherapy jets to release tension and help soothe aching joints and muscles. Dual hydrotherapy can help provide symptomatic relief for several conditions, including stress, insomnia, colds, lower back pain, arthritis and diabetes.
  • The MicroSoothe Air Therapy System circulates tiny, oxygen-enriched bubbles throughout the Safe Step tub, turning the bath into a spa-like experience. The bubbles lightly whirl against the body and stimulate the skin, leaving it feeling silky and soft.
    • MicroSoothe technology gently exfoliates, hydrates and deep cleans dry, damaged and depleted skin by lifting out dirt and toxins from pores and infusing them with fresh oxygen. It also releases heat in the surrounding water through each popping bubble and helps keep the bath warm, which allows for longer soak times.

Safe Step walk-in tub installation

Safe Step walk-in tub installations are typically completed in less than one day. Here’s what the process looks like:

  1. Certified installers arrive at your home to install your new walk-in tub. Before starting, they go over project details and specifications and answer any questions you still have about the process.
  2. The installers remove your old shower or tub and dispose of the materials.
  3. Safe Step then prepares your bathroom by addressing any issues with the subfloor or plumbing.
  4. The new walk-in tub is brought in, leveled and installed.
  5. The fixtures are installed.
  6. Special panels, molding and trim are added around the walk-in tub to give it a seamless finish.
  7. The certified installer will review operating instructions with you.
  8. Final assessment and cleanup are performed by the installers.

Safe Step FAQ

How does Safe Step’s anti-scald technology work?

Safe Step’s anti-scald technology works through a valve in its faucets and hot water sensors in the temperature regulation system. These features prevent water temperature from exceeding 102 degrees Fahrenheit.

How do I clean a Safe Step tub?

Safe Step recommends rinsing the tub with warm water using the hand-held shower wand after every bath. Aside from that, you can use any mild bathroom cleaning product to keep your tub in good shape. The sanitary gel coating that comes standard with all Safe Step products automatically provides a mold- and bacteria-resistant surface.

Can you customize your Safe Step walk-in tub?

Yes, Safe Step offers a few different customization options for your tub or shower, including wall surrounds, faucet colors and various product features.

Does Medicare cover a Safe Step walk-in tub?

Typically, no, Medicare does not cover a Safe Step walk-in tub. Walk-in tubs typically don’t meet the standards for Medicare coverage, but in rare cases, Medicare Advantage may offer some coverage.

How long does Safe Step installation take?

Most Safe Step installations take one to two days. The Safe Step representative will let you know how long the installation will take during your in-home consultation.

What is Safe Step’s warranty?

Safe Step offers a lifetime warranty on all of its walk-in tubs. The best-in-class comprehensive warranty covers all tubs and showers that Safe Step installs for life.

Are Safe Step tubs made in the U.S.?

Yes, Safe Steps tubs are made in the U.S.

Still have questions?

Do we recommend Safe Step?

Yes, we recommend Safe Step. The company’s walk-in tubs and showers are a great option for seniors aging in place, people with arthritis or mobility concerns and homeowners looking for a safer bathing experience. Safe Step offers a luxury bathing experience that includes safety features and comfort upgrades like low step-in heights and grab bars alongside hydrotherapy and spa-style options.

One downside is that Safe Step does not provide transparent pricing online. Its representatives determine pricing on a case-by-case basis, so you won’t know your total tub cost until you go through the free consultation. However, the company offers financing options, promotional discounts and a lifetime warranty on installed tubs and showers.

If you’re considering a walk-in tub, we recommend reading Safe Step customer reviews and requesting a free in-home consultation to compare features, pricing and installation options for your home.

Safe Step reviews video

Safe Step Walk-In Tub Reviews

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    How do I know I can trust these reviews about Safe Step Walk-In Tub?
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    Page 1 Reviews 0 - 5
    TechPricePunctuality & SpeedFeaturesStaffFill Or Drain TimeWarranty

    Reviewed July 5, 2026

    SafeStep Walk-in Tubs was the 2nd vendor to give an in-home presentation on their products. Their tubs had a lot more wonderful features than the 1st vendor. Their product warranty was much better- 10 years, upgradable to lifetime. I was sold. The decision to invest was an easy one. The cost for both vendors was approximately the same. I love my tub. It has water and air jets. It has “MicroBubbles”; which (by itself) leaves my skin feeling silky smooth due to the bubbles penetrating to the skin’s pores helping to make a better/deeper cleanse. It has Bluetooth so I can play my own music and the sound is awesome! It has fast fill and fast drain, so I don’t have to wait a long time to fill and empty the tub. Lastly, its back and seat has pre-warming features, so while waiting for it to fill I’m not sitting on a cold surface. It’s simply wonderful!!

    MalcolmB

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    Safe Step Walk-In Tub
    Response from Safe Step Walk-In Tub

    Malcolm, thank you for sharing your experience with the Safe Step Tub. We’re thrilled to hear you had a positive experience with our team, and it's wonderful to know it brought so much enjoyment. The Bluetooth music and the soothing jets are some of our favorite features too. We sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!

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      Verified purchase
      FeaturesStaff

      Reviewed June 25, 2026

      Thank you so much Safe Step tub for sending Danny to my home today and he was very professional, courteous, informative, and thorough. Every issue plus more was addressed. I absolutely love my tub, shower is perfect and helps with my arthritis, my back issues. Thanks so much for Danny. My dog and I welcome him in my home whenever!

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      Safe Step Walk-In Tub
      Response from Safe Step Walk-In Tub

      Susan, thank you for taking the time to share your experience with us. We're happy to hear Danny provided you with excellent service and provided you with helpful information. Thank you for choosing Safe Step!

      Verified purchase

      Reviewed June 25, 2026

      Great experience! We have an ancient house (built in 1925) and the crew encountered many oddities of past construction. Nick and his assistant Luke stepped right up to the plate and overcame them all. They went the extra mile for us to make sure we were completely satisfied with the results! These two definitely are an asset to your company!

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      Safe Step Walk-In Tub
      Response from Safe Step Walk-In Tub

      William, thank you for your positive feedback. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step, and we appreciate your support.

      Customer ServicePunctuality & SpeedFeaturesStaffHonesty & TransparencyInstallation Quality

      Reviewed May 27, 2026

      We recently had our Safe Step Tub installed, and the entire experience was absolutely outstanding from start to finish! Terry and Obbie were professional, polite, punctual, and incredibly easy to work with throughout the entire process. They showed up on time, worked efficiently, and treated our home with great care and respect. Everything was kept clean and organized, and they took the time to answer all of our questions with patience and kindness. Their workmanship was top-notch, and the finished tub looks amazing. You can truly tell they take pride in what they do and care about their customers. It is rare these days to find a company with this level of professionalism, honesty, and customer service. We could not be happier with the results and highly recommend them to anyone considering a Safe Step Tub installation. Thank you, Terry and Obbie, for making this such a smooth and stress-free experience!

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      Safe Step Walk-In Tub
      Response from Safe Step Walk-In Tub

      Thank you for your positive feedback regarding your experience with us, Destiny. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you for choosing Safe Step, and we appreciate your support.

      Verified purchase
      Customer ServiceMaintenanceStaffWarrantyDoor Seal

      Reviewed May 14, 2026

      Ron, George, McKenzie, and Brandon were very professional, polite, and kind, they were fantastic guests and workers! They worked diligently until everything was completed. George explained everything to my Dad and myself-operating the tub, cleaning the tub, how often, how and where to maintain door seal and frame, what can be used to clean it and what cannot be used, how to add aroma therapy drops, the maintenance, and he was very willing and happy to answer any questions we had! He also provided an 800 number for my Dad to call for any warranty questions or anything else he may be concerned about.

      George also did a fantastic job with the installation of the new toilet. Ron showed us exactly how to operate everything on the tub very thoroughly and was also very willing and happy to answer any and all of our questions! They also cleaned and disposed of any and all trash. We would ABSOLUTELY recommend them to a friend, or ANYBODY! They are all amazing people to know!

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      Safe Step Walk-In Tub
      Response from Safe Step Walk-In Tub

      Douglas, thank you for taking the time to share your experience with us. We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. Thank you for choosing Safe Step!

      CoveragePriceFeaturesStaff

      Reviewed July 16, 2026

      Cody did a fantastic job. He came and diagnosed my problem and will have the parts ordered. He will come back and fix my drain the next time. He was very nice and showed up on time! Well worth it to buy a Safe Step tub.

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      Customer ServicePunctuality & SpeedFeaturesMaintenanceStaff

      Reviewed July 16, 2026

      Cody was very professional and I will call him back if needed. He fixed the magnet in my small panel quickly and efficiently. He showed up on time and arrived exactly when he said. Safe Step tub is great and I love it.

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      Verified purchase
      Punctuality & SpeedFeaturesStaff

      Reviewed July 16, 2026

      Thank you for sending out Danny today. He quickly diagnose the problem with the tub. It was the GFI you showed me where it was located and how to reset it. He went above and beyond to check every aspect of the tub to make it sure it was working properly. I can go on all day about Danny. He’s the best. I absolutely love my Safe Step walk-in bathtub. It helps me sleep better at night. I’m 80 and my husband‘s 83. It helps us tremendously with our arthritis. Thank you so much Safe Step.

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      Verified purchase
      Punctuality & SpeedStaff

      Reviewed July 15, 2026

      Professionalism at its best. This technician fixed problems that I have had since install. He quickly identified my problems and had them fixed very quickly. He also cleaned his work area when he was done.

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      Verified purchase
      CoverageTechPunctuality & SpeedFeaturesMaintenance

      Reviewed July 14, 2026

      Your man is awesome and knows what he is doing. He quickly figured out that we had a defective motor that was causing some parts to overheat. In no time, he had a new motor, and he replaced the heat-damaged parts so that now my air jets work again.

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      Safe Step Walk-In Tub
      Response from Safe Step Walk-In Tub

      Thank you, Billy. We're so glad to hear that your motor repair experience was smooth and efficient! Thank you for choosing Safe Step, and we appreciate your support.

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      Safe Step Walk-In Tub Company Information

      Social media:
      Company Name:
      Safe Step Walk-In Tub
      Company Type:
      Private
      Address:
      520 Royal Parkway Suite 100
      City:
      Nashville
      State/Province:
      TN
      Postal Code:
      37214
      Country:
      United States
      Website:
      www.safesteptub.com

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