Safe Step Walk-In Tub Reviews

We like our Safe Step tub. The installation was pretty good and the crew was really nice. We like sitting down in the tub and being in that much water. The handheld part where you can wash your hair with it while you're sitting down is really nice. The shower part feels really nice, too. The tub's just a little bit too narrow for me.

When the sales rep came out, he did a good presentation. I like the grab bars and I love the jets on the tub. I took pictures and showed it to a couple of family members and friends. They were glad I got it. My heart only works about 20% so when standing up in the old shower, my husband had to get in with me and soap me off and shampoo my hair. It wore me out. I thought it would be a lot better if I could sit down. But right now, I can only sit in it for 10 minutes. I'm hoping I'll get more used to it. I wish the seat was padded though.

Everything went very well with Safe Step. I'm very pleased. The sales rep was great and the installers were awesome. However, I tested it out and the water didn't get hot enough for me.

I talked to Nick who works for Safe Step, there was an appointment setup for the 13 Jul 2022. My sister had setup the appointment for my mom, but when he called my sister to verify the appointment he was so rude to her, my sister told him maybe his company was not for us. My sister was so upset she called me. I called him to make sure that maybe there might be a misunderstanding. There was no misunderstanding, he was very rude to me right at the start. I told him, we don’t need to deal with him or his company. I suggest anyone wanting a product that Safe Step sells, to look elsewhere!

The salesman was very friendly and answered all of our questions. He gave us a few days to think about it where others that we talked to wanted to do it right away. The installation was very quick. I was surprised that there were two guys. They were here at 8 o'clock in the morning and gone by 4:30, and it was done. They cleaned up everything and it was great. I love the tub. The thing I like best about it is I could just sit in it. I've had knee surgeries and back problems. I can get the water level up over my knees and lower back, and just sit there. The only thing I would change if I could somehow, and I don't know how, is the design of the entrance door. It's kind of in the way. Once you get in, you got to swirl around behind it to close it.

Safe Step came when they said they were gonna come, and their guys did a good job of selling the product. They were very knowledgeable. They said the installation was gonna be about eight weeks, and then ended up being eight days. The installers also did a great job.

The salesman was really professional. He gave us information that we needed without being pushy. The installers were great. They came in, did their work and left without leaving any sign that they were there except for the tub. So, it was fantastic.

The salesman was very good with what he did. He explained everything and he was really upfront with everything. The installers were fantastic. They were very neat. Customers were taken care of the whole time. Safe Step is a good company. They care about their customers.

A gentleman by the name of John came out and when we saw the products, they looked pretty decent. John was very professional. He showed us all the parts and how well made they were, and he had a good spiel. But he never showed us a picture of the tub. I had a Jacuzzi tub but I'm in my 80s and I have trouble getting out of the tub. So I told him that I was looking for something I can get into and take a nice, hot soak. He went on about everything then gave us the information on the cost, which was a little over the top. Then, he told me the tub would be delivered to me within six to eight weeks. We met him on the 24th of February and I got a call telling me this tub would be installed on March 10th, which was way too soon because I expected it to be mid-April.

The representative that came out gave an excellent presentation to me and my husband. He worked with us, waiting for us to get approved for our credit, which we did. They put a $1,000 down payment and we were supposed to put another $1,000. But the rep said, “No, everything's set for the payment.” Then we didn't start paying it until after the tub was installed, which was great. So it was able to get me to prepare for that month it started. Safe Step also asks medical questions in reference to high blood pressure, which I have. So they do go through the list of things and when they check that off, it gives you a discount on that purchase.

The sales rep and installers were very professional. For the installation, they had to come back because they found a defective part on the tub. But they were very nice and the quality of the tub seems to be very high. It was what I was looking for and I use it all the time. Aside from that, when we had one question, Safe Step's reps were able to help us over the phone with it. I would highly recommend them.

The company was absolutely brilliant. The people that came and installed did a good job. It was dirty before they came. They were fabulous to work with. My wife loves the tub. But it could be better if there was a little bit more space in the tub to open the door because my wife needs to kind of scrunch up in order to get the door opened around her knees.

I had a very simple conversation with Safe Step's sales rep and the installation was very rapid, though the tub wasn't working for quite a while. They thought it was a pump, they thought it was the switch. Finally, they determined that the electricians installed the wrong circuit breaker. It has been repaired now and the tub is working. I like that I can get in and out of it pretty easily and I have no problems with Safe Step, though I believe the original electricians were not really qualified to do their work.

When I called, whoever answered the phone was enthusiastic. The salesman that came by the house seemed knowledgeable. He was a pretty good salesman. Then the service people did what he said they would do. The tub works.

Safe Step's sales rep was very good and everything is fine with the tub.

Safe Step's salesperson came out and did an excellent job of selling me on the walk-in tub. But there are a couple of things that I haven't heard from anybody since they installed. Other than that, the installers were very proficient and they did an excellent job. Everybody’s been extremely professional. I paid $19,500 for my Safe Step and it's a big investment. At the time I got it, I was debating whether to upgrade my truck or get something for my back. I'm glad that I got the Safe Step and I like the jets on it that are on my lower back.

The salesperson told me so many different lies, it wasn’t even funny. He told me that my water heater would be just fine, but it's not. When I complained that I couldn’t fill up the tub to utilize the jets because I couldn’t get enough water, he said, “Well, how big is it?” I told him and he said, “Well, that should be fine. Maybe you need to have a plumber come out and look at the elements.” I said, “I’ve only lived in this house three months, it’s a new-build.” The person that came out that did the repairs said, “He lied to you. There is no way a 45-gallon water heater is enough to fill the tub up with hot water.” So here I am with this tub that I can’t use the jets unless I buy a bigger hot water heater.

Safe Step did a good job. The sales rep explained things well. The installer came in bad weather but the installation took him only six hours. So he did a good job. But I wish I would have had an extra grab bar installed. The guy asked me at the time if I needed another one and I wish I would have told him, yes, but I didn't. So, other than that, the tub seems to be working fine. It's so easy to take a bath or a shower. I don't have to move a bunch of stuff around and it's much more convenient.

I love the tub. I really like the microjets that put air into the water. The tub rejuvenates my skin and gets rid of the dryness on my legs and my arms. I've really been pleased with that. Safe Step did exactly what they said they will go on to do. The tub has worked out really well. My only problem is the length of time it takes for the water to drain out. I talked to the technician when he was here and then I've also talked with Safe Step again. The rep let me know that it was normal.

The gal that came was better prepared than anybody else we’d spoken with. The tub is what it’s said to be. It’s safer to get in and out. It's comfortable and it looks nice. They did a good job of installing it. But there is one area where the caulking didn't stick to the wall, and water can leak down. It needs to be fixed.

The salesman sold Safe Step with a good pitch, but I'm not real happy with it. The tub has leaked ever since I've had it. I've had them out and I've called and called, and I called three weeks ago. I told the girl, “Hey, look. You told me to pop the button out and I went by the instructions. Well, the top of it broke off.” She said, “Well, we're gonna have to come out and service it, and it's gonna be $179.” One reason I bought it was that there was a lifetime warranty on the tub. But now they want $179 to go out and service it. I don't understand. The tub cost 18,000 and I've only taken a bath in it about 10 times in the past eight months. It shouldn't be leaking. I should be having better results than what I'm getting.

The salesperson was very good. But I was not happy with the installation team. The tub was fine but they did not put it in like I wanted it. They did a poor job of installing the drain on the tub. It wasn't draining downhill and then they took a two by four and nailed it into one of my joists and pushed it up and then another one to hold it down. But the tub has good quality. I like the water jets all the time.

The rep was a really nice guy. The fella who was in charge of the installation was really informative and knowledgeable. He got everything explained. But his hired help left a little bit to be desired. One was on the lazy side. Also, my wife is a bit disappointed as the tub is a bit small to her. Additionally, the salesman said our water heater would handle it but we've got to upgrade our water heater. The heater handles the tub in the summertime but in the winter, it doesn't when all the water is dead cold. All in all, it was a pretty good deal. It has hydrotherapy, the air and the water jets. We're happy with it.

The installers got the installation done in a day and they did a very good job. We really like the microbubbles and the lights because the lights leave a good timing for the tub. But one of the little metal handles broke off. So we have to call them and get a replacement. Overall, we are very satisfied with the Safe Step tub.

The Safe Step tech was very pleasant. The installers knew what they were doing, cleaned up everything and everything seems to be working the way it should. I had a couple of issues and a gentleman came and fixed them. I'm loving the tub. It seems to help quite a bit.

Safe Step's rep explained everything really well and showed everything we wanted to see. So, it was a good experience. The installation team was okay. We still haven't got the issue that we had called for fixed. The outlet that they installed in the tub for the outlet is just lying in there. The worker that installed it never showed up to fix it, and I've never gotten back to them to follow up on it.

The guy that we dealt with was a salesperson so he made everything sound great. But everything was positive with him. I like the jets and the whirlpool of the tub. The jets on the muscles of the legs are my favorite thing. We have the quality of water heater that the guy recommended. But by the time we fill the tub up, the water is barely warm. So we've not used the tub that often because of that. In order to get the best results, we're going to have to buy a bigger water heater. Even though ours is what the company recommends.

I liked the people that installed my Safe Step. They were very nice and the lady that sold it to me was excellent. But the 40 gallons of water is quite expensive here and the one panel in the front fell off. Plus, one of the covers for the hinge fell off and I'm not sure how to put them back on the panel. It doesn't look like it should and it's not quite in there right. But it doesn't take away from the appearance. Other than that, I love my walk-in tub and I like the shower. I tell everybody I know about the tub I got from Safe Step and if anybody wants to buy one, I'd tell them that that's where they should go.

I was pleased with the Safe Step rep. Also, the crew was fine. But considering the fact that the representatives are not local, I know whatever issue I have it would take time for them to get here. I wanted the jets and it's cool. I've been getting in hot water most days for so many years. I now have some conditions that make that difficult, and I'm able to get in hot water again. The problem is pushing the button. Sometimes it drains, and at a certain point, it stops. I had to open it several times because my drain is slow. And at a certain point, it stops draining with the push button and I have to push it over manually. For the amount of money I spent, I should have zero issues.

The staff at Safe Step was great but we had issues with the installation. The tub had to be taken out and reinstalled because of the caulking issues with it. Everybody was nice, jumped on the problem, and took care of it. But we were disappointed that we had to go through all that just to get something that cost that much money. And it is still having a little bit of caulk issue, which really unnerves me.

The sales guy was awesome. He was very articulate with the product and didn't sell me on it. He was very nice about it and explained everything to me. I love the way he went about being a salesperson. The installer was quiet and did an excellent job. He did a good clean up behind himself when he did the installation. I like everything about the tub and I can hear my music too when I’m in it. When I first tried to use it, it wouldn't come on and the features on there weren’t working. I was in the tub and I had my phone with me, and I told my daughter to check and see if the green light that was supposed to be on for the electrical was on. And that was what it was. Then, we tried to use the shower and it would just shoot up and water would come out. So, I called Safe Step about that. The guy came right out. He said he knew what the problem was and fixed it right away.

The salesperson was a friendly guy and he explained everything to us. The installers were very nice and clean, and everything's working fine with Safe Step. We enjoy the tub though we didn't get all the bells and whistles. We just want to get in and out the tub. Since we’ve had it installed, it’s easy to take a bath and shower.

The sales rep was good and I liked him. My mother enjoys the tub but there are a couple of things that could have been done differently. The caulking doesn't seal well and I'm gonna have problems on my wall behind this. It should have been a one piece that comes up the wall and it's not. It looked good when it was done. But as soon as the water and a body is in there and there's weight, it separates.

The lady came out to speak to us and explained everything, which was the reason why we decided on Safe Step. The installers showed up at the time they were supposed to. They came in and looked at the area. I was ready to drape off the bedroom but they said I didn’t need to do that. They said they could drape my bed if I would like, and I said they could. They draped the bed very nicely with plastic although it wasn’t necessary. They got to work and it had it done in half a day. They took out our tub and shower unit. It was very professional, quiet and they cleaned up after themselves. It was a good experience.

We love Safe Step. My husband can take a bath every day, which he couldn't before at all. And I couldn't get out of those regular ones anymore, either. So it's wonderful. The handle fell off right away and they had a service person within the next day. He put it back on and he also saw something else that maybe the installers didn't put in right, so he did that. He said he would be calling me in a bit. I like the lifetime guarantee, I hope every time something goes wrong, I could call them, because I'm old. I don’t know what to do with it if something goes wrong. You can buy the walk-in tub at Lowe's but you don't have the electricians and the installation people, and they don't put them in.

I saw the tub a very long time before purchasing it because of the price. But at the time, I had a bad knee and I couldn't climb in and over the tub that I had. So, I decided this was the product that I needed to get in and out. But I'm sorry that I made the investment. I’m not happy with the tub. There are several reasons why I'm not. I'm not comfortable with it and there are things that are not working correctly. The water that goes into the tub, by the time it gets up to the level where you can turn the jet on, it’s not as hot as I would like it to be because there's some kind of a control in the tub that only allows the water to be 104 degrees. So, the man's coming over today to check that to see if it is 104. Because I don't think it reaches 104. I want it to be hotter and there's nothing I can do on my end. It's very upsetting to me. Because when I get in my tub, normally, I can make the water hotter or colder just by turning the knob. I can’t do that with this.

I got three different companies that I set up appointments with. At the end of listening to their sales pitch, I liked the combination of qualities that Safe Step had the best. The installer came and it was done. The tub was clean. My only complaint is in the tile on the wall where the old grab bar was, they left the screws in the wall, which is a little unsightly.

Safe Step's customer service was wonderful. They were patient with us and friendly as well. A week ago, the tub was leaking around the big shower. But the man came out the day after I called and he fixed everything, and it's working fine. I'm a diabetic with neuropathy and I would have to go across town to do and pay for the exercises I do in the tub. Before, my legs were just healing on the outside, not the inside. Now it’s doing both.

The sales rep was fine. Our interaction was very good, and when the Safe Step team came out, they installed the tub in one day. I like the tub because it's easy to get in and out.

The rep was great and very professional. She came in and we talked, and she was very courteous and offered me up everything that I needed. The installers were very good. They explained what they were gonna do and they got to it. I was overweight at the time I bought the tub and had it put in. Now, I've lost a bunch of weight and I don't need it. But I use it. It’s easier for me to get in and out of and take a bath. It was a fantastic and enjoyable experience with Safe Step. I'm very happy with it. I have been talking it up to people and telling them what it does and how good it was putting it in.

My Safe Step tub is a little too short for me but I like it. I got it for my wife because she gets cramps in her legs. The quality is great. The carpenters that put it in were experts. My house is worth about $2 million, so I was kind of concerned about them installing and cutting all that out to put that in and that they might not do a good job, but they did a beautiful job. Everything was good.

The installation of our Safe Step was great. They showed me how to use it and did a good job. I love it.

The installation of our Safe Step could not have been better. From the very beginning to the end, the gentleman who came to get the information and to measure for the installation was absolutely fantastic. He told us exactly what to expect and when to expect it. It was a flawless installation. I could not have asked for a better group of people.

The installation went well. They did a very good job, and I’m very pleased with them. We're doing well with the tub too. We love it, and the main thing we like is the jets. My husband has toes amputated off both feet so it's great for him to get in and soak his feet.

I called Safe Step and the guys were very good and did it in a heartbeat. They knew what they were doing, which is the best part. It was a very nice experience.

The sales rep from Safe Step was very professional and he knew the things I was going to ask ahead of time. So, he was prepared. The installers were fast. They came in, they saw what they needed to do, and they got it done. They showed us how the tub works and left the information. I just wish I had thought of one thing when they were here. I was thinking it would be nice to have another bar on the top. I gotta wait to call them for that because I got to have them come out and do it. So far, there were a few things I wish they had filled in on where the holes were. At the bottom where the tub fits in, there was a nice little gap. But they did what they were supposed to do. Also, it's too expensive but other than that, it's nice. I like the heated seat while you're waiting for the tub to fill up. It'd be nice if it could fill them faster. I sit there for a good 10 minutes at least.

The sales reps were great and everything went well during the installation. The installers did a lot the first day but they had to come back and finish up on the second day. We like everything about the tub and the only issue we have is it’s a little hard to close the door when we get in. There isn't much space or room and we have to turn to the side to get the door past us to shut it.

Safe Step's sales rep and installers were very good. We like our walk-in tub.

I called Safe Step and the reps came out and assessed what they could do. They were perfect as far as telling us what we're going to have and how they're going to do it. They came in when they said they would be here and they came in with their crew. They took out the shower which we had in there. They even had to take parts of the doorframe off but you wouldn't know it. Everything is perfect. The tub fits right exactly where the shower was. They never touched my vanity place at all and didn't have to move anything. It's exactly the way it was except it's brighter, clean and white. So, I changed the colors to light blue as far as the rug. When they were done, I couldn't be happier. I never dreamed that they would get this done in one day and they cleaned up. Everything is beautiful.

I have a Safe Step walk-in tub, which I got a few years ago for my wife who became disabled and is in a wheelchair. That was difficult for her to get through that door without assistance. We have a shower that has the regular glass door and I couldn’t help her really get into that. So, I got the Safe Step walk-in shower so that I can put her wheelchair right up to where she needed to be, and she could just get up, twist 90 degrees, and sit down on her shower stool. I really love it. Unfortunately, she never got a chance to use it.

The sales rep and installers of our Safe Step were fine.

The purchase of our Safe Step was great. We liked our sales representative and the installation went very smoothly too. It was a few weeks ahead of schedule. They said it could be up to eight weeks. But we got it after six. We also enjoy the tub. It's my mother-in-law who mostly uses it and she really enjoys using it. It's helped her a lot. It's also helped take some of the stress off my wife of having to help bathe her.

We're having trouble with the drain. When you try to drain, it will stop up the tub. But when you try to drain it out, it doesn’t drain out. I called the name on the Safe Step brochure and she told me to pull the drain out and tighten up the screw a bit. I did and it worked a little bit. But then the maid came and she was cleaning the tub that we told her not to bother with, because we think it’s touchy. But she may have stepped on the drain and something happened there. It happened again when my husband got it in last night. He had trouble getting out of it.

I'm not very happy with Safe Step at all. We had it installed on April 1st, and up until a couple of weeks ago, I was only able to use the tub once. The pipe that was bringing the water in flooded the whole floor. It was not installed correctly. They finally got somebody out there and they fixed that part of it. But then because of being flooded and the water dripped for so long, the mechanism got all shorted out and that didn't work so we didn't have any heat in it and jets and nothing worked in it.

The gentleman who showed up is one hell of a salesman and he sold us. $18,000 isn’t pocket money. The install was good, and I haven’t had to call them back. The only thing I had a problem with is in the instructions, it says underneath the door is the white plastic plug. I take that out, make sure it’s clean, and put it back. However, there’s no way possible of putting that back. It doesn't go back once it’s out, so every time I go in, I have to be sure it’s sitting in there when I close the door or it will leak. My wife tried to help me put it back in and make sure it was stable, but it was loose. Other than that, we’re very happy with the tub. All I do when I get in it is I play with the buttons. If people really want a walk-in tub and can afford it, I would recommended they get a Safe Step.

Safe Step was amazing from the very get-go. The installers left everything so clean when they left, and they went through what I was supposed to do and gave me all the instructions. They did a wonderful job, and it looks beautiful. The tub is amazing, and I love every single thing about it, especially the Bluetooth.

The sales rep came to the house and showed me everything about the Safe Step bathtub and shower unit. A lot of it was photos on the computer. He was here for a couple of hours and we went over everything. The tub was installed a month ago and I like all of its features. I slid in my bathroom floor twice before I got used to it though. Usually, I run a tub of water and I get in, but I don’t do that with the Safe Step. Now, I have to get in, then run the water.

The installers were upbeat and amazing. They were a great bunch of kids. They did a great job and beautiful work. It was a joy having them over. I love the tub. Our only problem is that we need a bigger water heater. It's amazing just floating in the bathroom. I love it. We've got the skin of a 50-year-old now.

In short, the most egregious issues with Safe Step Tubs of Minnesota, Inc. is that they came to splice wires from their newly installed heated jet tub to a bathroom outlet. One GFI services two bathrooms. They did not pull permits. They did not have their work inspected by the city. The general contractor's license was expired when work was performed.

The installers seemed to know what they were doing. But for our first experience with the tub, we had a flood already. So it wasn't too good. It's a lot to comprehend right away. You're gonna have to do it slowly. The door on the tub has that handle and it needs two clicks. It has one click, then you got to pull it a little harder. You have to force it. I wasn't aware of that and that was where we had the flood. The water came through the door.

We thought the Safe Step salesman was great when he came out to sell us the tub, but he was much less than great when I called him when they were installing it. They were having problems. The installers first installed it in the wrong place. When I went in to look at what they had done, I asked why was it so far away from the wall. It was not where it was supposed to be. It was supposed to be where the old tub was. They said my water lines come up above the floor, and the tub wouldn't sit on top of those water lines. I told them they've got to do something else because I didn't want the tub all the way out, that far away from the wall.

The Safe Step tub was installed in one day. We're kind of surprised that it takes so much water. We have a small water heater and it only fills it up just a little past my husband's ankles. You have to wait until the water heater gets hot again for another 10 minutes to fill it up. Also, we had failed the first electrical inspection because there was something left underneath the tub. Then when we went up into the attic and saw what had happened and showed it to the inspector, he failed it again. We can't even get into our attic because the wires are sitting on top of all of our stuff. That was the end of April. We only want to see the guy with the license. We don't wanna see these guys that just come in here and do whatever. Nicole who was the one that we've been talking to with the inspection said that the guy wasn't coming back from vacation until yesterday. We are waiting for it to pass inspection.

The installation team of my Safe Step tub were pleasant and it took them two days to do the job. The tub takes a long time for it to fill up, but it's okay.

I interviewed two people, Safe Step and Kohler. Kohler was 10,000 more expensive than Safe Step. When the guy came out, he gave us a video. Safe Step is made here locally in the United States. The other big key is that as long as we own the house, it's a lifetime warranty. Safe Step is also a little smaller, which is better for our 98-year-old mother. They did a wonderful job. I was happy from the person who came to the house and sold us on the tub to the guys that installed it. The company was absolutely wonderful. Everybody was very knowledgeable and they did exactly what they said they would do.

Safe Step contacted me after the tub was installed to make sure everything was okay. We did have one tiny glitch, and they took care of that right away. I had done some research and determined that Safe Step would be the best purchase, the safest, and the best one for our needs. My experience was far better than I had expected. The installers were a little bit earlier than I had thought they would be. They were going to sit outside and wait. So, I hurried so that they could come in. My husband's disabled, and I wanted to get him out of the bathroom before they could come in and install the tub. They were apologetic, kind, caring, and helpful. The installation took so much shorter a time than I had anticipated. Now that the tub is finished, my husband is so secure. He can hold on to the high walls. He can go right in and sit down. There are lots of grab bars. The tub makes all the difference in the world in our lives.

There was no pressure, but great explanations and information sharing about the Safe Step tub. I was excited about it when I saw it, but especially for my husband who is disabled. They sold me and my husband, and he's hard to sell. My husband's afraid of falling and has difficulty getting in the shower, and this was an alternative for him that he could enjoy. It has so much to offer, and I’m really happy with it. I like the way the colors come on the water. The lights, the voice, and the sound, I just like it. It's a great and relaxing experience.

The installers took the old tub out and put the new one in. The tub was a little bit high-priced. But I like the jets and the bubble bath. The thing I don’t like is it's too small. They gave me the dimensions but I didn't realize till I went to get in there and used it how small it was. Also, dirt clings to the tub, even after I wipe it down after I get out of the bath or the shower.

They did a good job. The shower is nice. It was a little expensive, but that's okay because I had to get it.

Purchasing the Safe Step was easy. At first, when I signed the contract, I didn't hear from them for a couple of weeks which got me worried that I had contacted the wrong company. But once they called and got things rolling, it went smoothly. The installer was good about what he was doing. He had to remove a doorway in order to get the tub in there. I was happy with how things went. I was totally satisfied.

I like the tub, but the salesman was not honest and even with great credit the financial company he used is terrible. The interest rate is 7.9% which will cause the tub to actually cost $35 thousand with the payment schedule. The salesman told me that my 40 gallon water heater would be fine, knowing full well that the tub takes 85 gallons to be able to use the jets. He also said payments would be deferred for 4 months. The financial company said 3 months, but of course started charging interest immediately, so at $50 per month interest, I don't feel it was actually deferred. I don't have space for a bigger water heater so I had to go with tankless, which including installation cost me $4,500. I am disabled and thought the tub would help me but all it has done is cause me financial stress. Unless you are wealthy, I do NOT recommend buying this tub!

It was a good experience with Safe Step. They were very professional. We had a tub in the master bath and they took that out and took it away. They put the Safe Step in, parallel to one wall. It's pretty nice and it’s a well-built tub.

I like the tub but I had trouble with the chair. This morning, I used the hand thing and it worked all right. But I had water on all over the place later on at the tub.

The sales rep was great. He explained everything. The installers were supposed to be there between 8:00 and 11:00. They got there before 9 o'clock and started to work and were out there. They were polite, took everything out and cleaned everything up. The quality of work done was great. I like that I can get in, sit down in it and have a nice hot bath.

It was a very good experience with the Safe Step rep. The installation team was also a good crew. I couldn't have been happier. I like being able to walk in the tub. I'm a 100% disabled veteran and it gives me a little pleasure when I use it.

The experience with the Safe Step sales rep was really good. We were getting ready to sell a house in another state. We didn't really want to make a purchase until we knew what kind of funds we would have left. But he was pushy on, “I can't guarantee this price after a week,” so we felt pressured into making a decision right there. We approved the installation because he also said that we could push out the installation until we had the funds. We felt the cost was pretty high but he said that overall, Safe Step was the best tub over any walk-in tub out there. It was made in America and the customer service was great. For their lifetime, if anything went wrong with the tub, they'd send someone out at no charge.

The sales rep, Deborah, was wonderful. She explained everything and there was no pressure. She gave me all the information I needed, and so were the two maintenance guys and two electricians that came. All four of them did an excellent job, and they were fast and efficient. I like the tub. I like that I can turn on the jets and the air and that I can play my favorite music while I'm relaxing. Being able to use the chemical bath with potassium is also nice, pleasant, and very relaxing. Overall, Safe Step was excellent. They also offered me $500 if I was to bring in another customer.

Apart from Safe Step, I had a couple other outfits out here for us to look too, and they presented themselves pretty good. I didn't have any complaints. I just picked Safe Step because I looked them up and they had the fewest complaints, made in America, and parts came quicker. They were a good company, and they got to the install way sooner than I thought they would. They were in and out of here in five hours. There were five of them altogether. Two were electricians that did their job and left, then the other guys did the installation. Everything was great.

Safe Step had a knowledgeable sales rep. The installation went very well. The installers showed up at the time they were supposed to show up. They did the installation in less than a day and that was including the electrician. The quality of work they did was excellent. As far as the tub, I’m not totally as enthralled with it as I was before I bought it. It's sort of a pain that you have to get into the tub and then let it fill. So, you're sitting there for 20 minutes. We're getting partially wet and I realized there's no way to avoid that. When you're standing in the tub, if the drain is up until the hot water starts flowing, there's not much room to stand in there and you wind up stepping on the drain. You always have to keep hitting the switch to bring it up.

Everything went good when I reached out to Safe Step, and the installation went fine as well. They had to come back the second day just to finish up little things, then right after that, the shower wand hose was leaking. Also, they had to take the whole frame of the bathroom door off and when they were done, they left all the cut marks on the sides because they had to cut the Sheetrock around the door to get the tub into the bathroom. It took a couple of weeks for them to come out to fix my aunt's shower wand and her doorway. Other than that, she is happy with it. The tub is working real good, and she likes the whole of it.

The agent explained everything very well, and then the installers walked in, installed the tub in one day, and cleaned up beautifully. So far, the walk-in tub is very nice. The entrance could be bigger, but other than that, I like being able to sit down and take a bath.

The salesman had a lot to cover and our interaction was lengthy, but he was fine. On the other hand, the installation team was wonderful. It took them half a day, and they were very good.

The rep was really nice to me and the installers were wonderful. I got in the tub and we had to play with the water. I'm tickled to death with the jets. Safe Step is the one to go with. They're the best.

The reps were absolutely great. The guy who looked at what had to be done kept talking and told us all the information. The three who installed everything showed us what was going on throughout the installation. It wasn't just, “Okay, now we have your tub in. This is what you do.” We have the jets and the microbubbles and those are really nice.

I love the Safe Step tub. It’s perfect and I'm looking forward to getting in it. I've gotten into it the first time, but I had problems with the faucet. I called someone and they came and showed me something. I'm happy that I have it. I would recommend it to anyone if they can afford it. However, I had called and I want someone to come back out again and help me because I kept having problems with turning the water on and off. It’s not like the regular faucet. There's something that I have to do with it that I don't know exactly how to adjust. No one has come yet.

The Safe Step sales representative was very nice, and the installation was incredible. Two guys did it. They took the hose all the way down to the studs and rebuilt it from there. It was a very good job. I was very satisfied, and I'm very happy I did it. I like the microbubbles. These are the old two sensors that had oxygen and it got rid of my eczema that I've been battling for 10 years. I would definitely recommend Safe Step to anybody.

The sales rep was okay, and while the tub cost a lot of money, I’m satisfied with it. It was up to my expectation and it does the job. However, I had to wait before I could use it, because when I first used it, the latch was too tight and it didn't go all the way down that metal strip bar. I thought it was secured and put water in. It flooded my bathroom several times, and I had to wait three weeks before Safe Step had someone come to correct it. That was really bad because I kept calling them. That was the one aggravating thing that I experienced from them. Finally, when I decided to call the finance company, that's when they sent somebody here. The guy came to adjust the latch on the tub then I was able to use it. I enjoy the tub. It makes it easier when I get ready to take a bath, and I feel safe.

The sales rep was very good. On install day, two guys showed up and looked at what they had to do. They went to work and knocked it out in three quarters of a day, and I didn't have anything to clean up after they left. Everything looked great when they got done. However, I need to call Safe Step and have them come out, because the tub is not getting warm enough for me. My wife also likes it a little hotter than what it's getting. Other than that, the tub is real nice. It has the air bubbles that come up and the pulsation massage at the feet and the back, which is really nice because I have back issues. I can change the color of the water too. It's got seven different water colors we can change it to, depending on our mood. It's also got the aromatherapy, a handheld shower, and a rain head shower up above, as well as temperature control so that the water doesn't get heated to a point where it would burn people.

I had an excellent experience with the reps and the installers showed up when they said they were going to be here. They took us by the hand and showed us all the things that they were going to have to do to the house in order to get the tub in. They didn't stop until everything was working. But I had another contractor doing work in the house and he made a comment that the installers used quarter moldings and his experience was that that was usually caulked. He said that over time, those plastic quarter rounds would turn yellow.

My experience with them has been positive. The installers were very good. The spa feature is my favorite. But we need a bigger water heater because once I fill the tub, then my husband can't shower for a while. I recommend this for someone disabled.

I love my Safe Step tub. It's very nice. I like the jets. It makes me feel good. I like everything about it. I wish the door didn't take up so much room. I'm about 25 pounds overweight, but I know how to get into it really easily. I got a granddaughter I'd love to have to go in, but she weighs about 300 pounds, and I'm not so sure if she could get the door closed. You get to go in and get situated because that door takes the whole span. When you open the door and then close it, you've got to stick your tummy in and get your feet in the right spot. But once you get in, it's great.

The sales rep was great, and installation was good. It took most of the day for them to put the tub in because they had a bit of trouble. They had to remove some stuff out of my bathroom and resituate things. I like the Safe Step tub. I love that I can sit up and use it, and I can do exercises in it. It's not a lot of room, but I can push myself up and down with my arm so I can get some arm exercises. I also like the showers in it as well as being able to sit in there, and it does whirlpool around. So it gives me some benefits. I like the jets on my back as well.

The sales rep explained the product and what it's all about, and it was a good deal. When the installation crew came in, they took the old tub out, put the new one in and were done quickly. No mess, no fuss. They did a good job. Also, the tub fit in perfectly, and I like the whirlpool in there. That's comforting. The shower is good with it too.

The salesperson was very good and the installer as well. He could have done the install in one day, but at 2:00 in the afternoon, he said one of the sides he was to put up over the wall had a broken teeth in the corner. He said he couldn’t in good conscience put that on the wall. He needed to go back to the plant, go back where he works out of and get a new one, so he wouldn’t do that in the afternoon. It was too far to go and come back 'cause it's an hour away. He came the next day and finished in half a day.

The rep was excellent and the installer was very good. They were very professional about the installation. I like the air bubbles feature of the tub. The only problem I can find is that there's a lip as you step into the tub. It’s a bit too high for me.

There are some problems. The caulking wasn't done really well. It's sloppy and it wasn't caulked at all at the bottom around the outside. Also, the tub is leaking at the door. Some of the workmanship they did when they were installing wasn't really superior. But other than that, we're pretty happy with the tub and the Safe Step brand.

The sales rep lied. I asked him are the Safe Step tubs made in China and he said they’re made in Tennessee. When the boxes come in, stamped all over the boxes is, “Made in China.” The only thing Tennessee does is put things together then ship them out. I also found out the first time I go to use it that we had to get a bigger water heater. We couldn't use it for about four weeks while we were waiting for a bigger water heater to be shipped in. They finally got it in last Friday and this past Saturday was the first time I went to use it for a second time after I found out a month earlier that there was not enough hot water

The sales rep who came out was open and he showed me the videos. I didn't realize that there were so many features in this tub, especially the Bluetooth with the music and the lights. Then, I was surprised that the installation was just one day. The installers were so kind, courteous, and informative. It ran very smoothly and they instructed us on how to deal with the tub. We're enjoying it.

Safe Step finished the tub. We were told everything would be perfect and they would put everything back. But they didn't do it right. The first two baths I took were fine. The tub was a little slow filling but that's probably our water. We had to put $1,500 things to the water tank too. The guy said there's a thing you can add for $150. When we called the plumber, there was nothing he could add for $150. But that's okay. I like the tub but it it didn't drain fast and you got to hold the handle up to make it drain. The rep was nasty when I was talking to her. She said I should pick it out and when I did, it went back and cut my finger. So it was not a good experience.

We had a very enthusiastic salesman from Safe Step and he could sell an elephant to an ant. He was good and honest. He went over everything plenty of times, asked us this and that and the other, and he went down to the basement. We had two water tanks but the problem was only one would feed to the tub. We joined both of the tanks in series and that took care of the problem. We were gonna get an $8,000 tankless thing and my son came down in with about $50 of material. The people who installed the tub were absolutely amazing. They came on time and went right to work. They did such a good job. They had to run a line outdoors but everything worked once we got the cold water taken care of. It was perfect.

It was explained to me that the installers could do the installation in one day. However, since I was redoing that bathroom, I needed that team to work with the other contractor, which was still in the rest of the bathroom. The prep work was done and then they came in and set the tub but upon my request, it had the flexible pipes and whatever on it that could be moved. The tub was manipulated a little bit away from the wall for the new tile work to be put in and then it was put back against the wall. Then they came back in and they finished their work, which made a perfect, beautiful installation.

They installed the tub and they explained everything to us when it was finished. They filled it up, showed us how the jets worked -- all the buttons, what they did, and how to adjust the temperature. They were very meticulous and they made sure we understood everything about it. The jets for the back and the feet really feel good and the microbubbles are fantastic. It gets a lot of the dead skin off. Then when we let all the water out and clean around, we make sure everything's done and out with the little handheld shower thing. We really feel good when we get out.

The installers were very professional and nice people. They did a great job and everything is working well but I’d like for someone to come and inspect the tub to make sure it has been put up there properly. The reps were saying something at one point about somebody coming and inspecting it and they haven’t done that so far. But everything else is okay. I like the jets in the tub and that you can take a shower. I love my tub. I took a bath very seldom. I couldn’t take a bath in my other tub because I had to get on my knees and pray to God I could stand up. In this one, I’m sitting on a seat and when I finish, I just stand up. I'm pleased with my experience with Safe Step. I can’t even wait to get home and get in the tub and relieve the stress and the pain.

The sales reps and installers were very good, quick and clean. All the features of the Safe Step walk-in tub are good and the one that has very little mini bubbles are supposed to clean your skin. The finished product seemed like it's a good unit. It's not something I use every day but it's interesting and it's what I thought it was.

The reps from Safe Step came and put in the walk-in tub. They did good but when they picked my commode up, they dropped it and busted it. It took probably two hours along through the job. I checked it out and everything when they left. Then, I waited till all the RTV and everything that they used to seal, which was two and a half days, before I used it and it leaked. I cleaned everything and tried it again, and it leaked again. It took about a week to get somebody to come in and check the leak and fix it. The guy who came in did the right thing. He adjusted the door and I hadn't had a leak since. But this is right off when I spent $20,000, which is not the service I thought I was gonna get. I would not recommend Safe Step to anybody. It was probably two weeks before I got to enjoy the tub.

The sales manager was not pushy and was extremely helpful into helping us make a decision. The installation was flawless. The two gentlemen that did all the work were very professional and clean. In a little more than a half a day, they had everything completely done. You would never have known that they even did a demolition in order to put everything back in. They seemed very knowledgeable of what they were doing. We love the new tub. It takes a bit of water so we don't use it every day but we try to use it as often as possible. I would highly recommend Safe Step to anybody who's looking for a walk-in tub, whether it's for themselves or for a senior member of the family. It turns out that my wife and I and her mom, who we originally were thinking to buy it for are getting good use out of it.

My husband loves the Safe Step walk-in tub. It has the six jets, the sprayer, the shower and the sense thing that you can hook up the music from my phone into. It's a very nice unit. The reps who did the installation were very nice and friendly. They came in here and did their job.

Everything was positive with what Safe Step did. The team did a terrific job. The guys came in, got to work and showed us how to use things and do stuff. They were polite and knew exactly what they were doing. I'm very satisfied with my new walk-in tub. It helps relieve pain in my back and my legs and all around helps and feels better.

The installers were professional and pleasant. They left the bathroom pristine. We’re very pleased. As for the bathtub itself, I did not think that I was going to care about the extra features but it turns out that they're my favorite part. The aromatherapy and the micro bubbles were optional. But the price differential wasn't that much and I figured I don't want to have to want to bump it up someday. I went ahead and got them, thinking I wasn't going to care that much about them. But they make it a whole experience. I also really like that they had enclosed the workout video. If I was going to add a feature of some kind, the temp could be improved next year when they sell it. It's so loud and the bubbles are going, it would be nice if music was piped in through the pillow head wrap so that you could attach the Bluetooth and the music would come in close to your ears instead of having to have it on the other side of the bathroom.

We called Safe Step to see what it would cost to get a walk-in, so they made the appointment to come and talk. The guy came and he was here for hours. He gave a spiel and we had purchased the product before he left. All we wanted was an estimate and we were going to check different places, but nobody would give you an estimate without coming and talking to you. So, we didn't even get a second estimate. Plus, he guy wouldn't leave till we said yes. Then, it was about a week or so before they came back. But that was no problem because they had to almost take my bathroom apart to get it in. We knew it was going to happen and we have two bathrooms, so that was not a problem. The guys that came for the installation were marvelous and it took them all day. They were like part of the family.

The installers got the wrong tub and had to wait. They got it in one day, and they stopped and came back a couple of days later, finished putting it in and threw stuff out, all my personal belongings all over the floor and never picked them up or kept them. And they busted my electric razor but wouldn't reimburse me for it. I tried to talk to them and all they said was, "That's not in our contract. We have to go by our contract." I said, "Come on now. You can spend $50 or something buying me a razor." They said they would have somebody come out and see the razor and talk with me about it, but nobody showed up. Nobody called back from them. So I just said, "The heck with it." If somebody wanted a recommendation, they won't get it from me.

The guys were personable and knowledgeable. They were phenomenal. One guy sat there and told me all about it. Just perfect. I had an issue after and he was there the next morning working on it. Every one of the staff they had was top-notch. We're younger, so we fill the tub up first. But it fills up quite fast.

Safe Step's reps talked about the product. So, I was comfortable. They were good. The installation took a day. The installers came in around 10 o'clock. They left around 8:00 in the evening. And that was mainly because of trying to get the electricity from my panel to where they had to get it. I have a crawlspace so it was difficult. But they got it done.

The rep was very good. Also, the installation was very smooth. The crew was here for two days and were very friendly. We like the look of the shower. And the tub is better than what we had. We like it very much. We are very satisfied. I would suggest Safe Step to our friends and everybody.

The rep was fine, and the installers were good, too. However, using the tub seems very costly. My plumber said he could have put it in for half the price.

The rep should do more sales and less personal talking. I ordered the tub on September 30th. Safe Step gave me an October date for installation. They postponed that until November, then in December, again in December, in January. I finally got the tub on February the 8th and it was scheduled for February 7th. The installation took three days. The work was really lousy. They damaged stuff in my home. It was a nightmare. I would never ever deal with them again. Go with another company. Maybe the other branches are better. But I would think twice before going with them.

The installers were nice people. It took them only eight hours to install. They explained how to use the tub. I like to have it when I want to relax and use it.

The team was good. I liked the rep. He was a good guy. I have to get a water booster, so I haven’t used much of the tub. I couldn’t fill the tub with hot water. I can’t turn the jets on until the tub is full, and the water turns cold before it gets full. But once I get the water booster, I will like it.

The sales rep, Jim, was excellent, or we probably wouldn't have done it. He was extremely nice, very informative and persuasive. We contracted right then and there to have the tub installed. He had told us that the installation may take in excess of a day. The lead guy of the crew that did it, Sam, was extremely professional. They were almost complete with the job in half a day the first day and we were amazed at the quality of the work that they did. The tub meets our expectations but we're having trouble with the water temperature. We can't get the water hot enough. We have a 75-gallon water heater, which we were told would be more than enough. We have it cranked up for a very hot temperature water. It's the mixing valve. It's either not warm enough for our personal preference or it is defective and Jim has offered a technician to see which of those issues is the case.

Safe Step was a better tub. The installation went well. Everyone was professional, and that's what I wanted. Thus far, we're pleased with the tub. We like the ability for my wife to get in and take a shower without having to step over a big tub to try to get in.

We were impressed with the sales guy's presentation. But it could have been stressed a lot more that the hot water tank that we have is not large enough. We only have a 30 gallon, and according to the paperwork after we get done reading it, it should be at least 40 and possibly 50 if you can get it. But the installers were very good. They did an excellent job. But my wife said that it would be more relaxing if you didn't have to wait 45 minutes to get a tub of water. Also, she said the tub is still leaking on the bottom after she closes the handle inside of it. This happens every time that she took the bath.

They were done in a day. People should be aware that the heated seat and back are not like this heated seat and back in my car which really warms me up. I thought they weren't working, but they were. It just never seems particularly warm. And it leaked. It dumped the water very quickly when it was leaking. But they came back. The tech was very knowledgeable. And he tightened the door handle, which is what fixed it. It hasn't leaked since then. Don't trust the fact that you have to sit there for 15 minutes while it fills inside the tub, which was depressing. But they're all that way. I bought some stairs, and I climb in now. The microbubbles were fascinating to my husband. Also, my skin is very soft. I felt good.

The installers were very, very good. They got here at 8:00 and they were gone by 5:00. I like the heated seat of the tub. The shower should be pointed at the seat but it's not. Also, the door when it's open, it doesn't stay open. It keeps shutting when you're coming out of the tub.

The pricing is okay. Safe Step did a nice job. I have some problems but I'm working on those. On the one wall, there are two tiny holes. And it looks like they tried to fill them in with some kind of rubber caulk. And I never noticed them until I decided to clean the tub. They said to let it sit for 48 hours, then I could use it. When they finished up, the tech thought he left me the black thing that opens up where the motor is for that you hit if you have a problem. It wasn't in any of those papers he gave me. And they didn't leave it in the bathroom. They've been very nice, but I haven't gotten any answers back. One of them wants me to send a picture. I did that. I called him the next day. He said, “Yes, I got it.” It has only been a week. They did it on Thursday. I didn't clean the tub until Sunday because that was my 48 hours, Friday and Saturday. So, I called them either the Monday or Tuesday. I hope they will get it straightened out.

Safe Step's rep was knowledgeable about everything and she didn't have to go looking through a catalogue to figure out what her answers would be. Their installation team was great, too. They said they would follow the tub’s outline and that went well. But there's a side of the cabinet facing it and when they put up the splash guard, it only curled over half of that cabinet, so it looks very funny. They really need to spend more time in going over how to work the tub before they run out. It was too quick and I needed to do it all over again. Also, the tub they pulled out had a bench seat next to it, so they had to leave that blank. And I haven't been able to get anyone in to do that. It’s a 2-foot-square of tiling and the installers don't do retiling if needed.

Safe Step's rep was very knowledgeable. The installers were very diligent and really went at it hard. They did an excellent job cleaning up when they were through. The guy that put it in did an excellent job. And he demonstrated it. It did not leak when he filled it up. And I waited for two days. I got in it, and it leaked. So we called. Three weeks after we called, they sent someone out. And he came in and filled it up. It didn't leak so he left. 30 minutes later, I got in, and it leaked. He said he could see places in the door that could cause the leak. And he has gone ahead and order a door. We waited eight days, and the door came. I called him and told him the door was here. And we've waited eight days for them to come and put it in. They've been putting off getting it fixed. And they're supposed to come today. They have to get that fixed. They are supposed to be here between 12:00 and 2:00 today.

Everything went well as far as the installation. The tech that installed it was good and funny. He knows his stuff. We did have a lot of hiccups but he resolved everything. Then, there was the training and after my training and I learned how to use it, it’s been really good. They have a lot of videos there - how to exercise and how to do things. But I would like videos on how to use it if you only want to do the feet - if you have epsom salt, is it safe? Also, I would have liked if it had more settings, more pressure.

When Safe Step's reps came out and did a sales presentation, it was good and not too long. Then for the installation, it took them five hours all together from start to finish. But we've had the walk-in for a month now and we haven't used it yet because our hot water heater is not big enough.

Safe Step is a quality product. The one that we decided on was well made. It was made in the United States. It also has a lifetime guarantee. The sales rep was wonderful. She was well informed about it. She's done an awesome job. The installers told us that they'd be here between 8:00 and 8:30. They were here at about 10 minutes after 8:00. At about 12:30, they were through with the job. It was installed to my satisfaction, which I'm a very picky person. They did quite well.

My mother likes the fact that she is able to sit down in the tub. It's a very good product and convenient too. However, to get the tub in, the installers had to remove some existing infrastructure in the bathroom. When they put the tub in, they didn't secure everything or put things back the way they were. Also, we ordered two speakers and they installed one speaker but didn't install the other speaker. They did not make sure everything is secure or check back to make sure everything was done the right way.

The installation was great and the reps got it all done in one day. But the place where you put the atomizer blew off and broke so I need to get that fixed. Still, it’s nice to be able to take a bath again and I love the Bluetooth feature.

I wasn't really proud of the sales representative of Safe Step. He may have led me when he quoted me the price and then left me no hardcopy, signing on an iPad for an old man is kind of rough. I didn't really realize what I signed until he mailed me the hard copy of what I was gonna have to pay for it. But the installation was really good. I also like the quality of the tub. I like taking a good bath or a shower. I also like the way that I set the water temperature and it's automatically that way. It's not like trying to adjust two valves to get the water temperature correct. I liked the Safe Step tub way better than the other tubs like the Kohler tub and the American Standard tub.

My wife has a lot of mobility issues with her back or knee. She was having a lot of difficulties showering in her stand-up shower. It would be easier and safer for her if we had a walk-in tub. We contacted Safe Step. Although their price was outrageously high, the product is really good. They did exactly what they would say from the standpoint of installing it in five hours and cleaning up their mess.

A nice gentleman come out here at the house and measured to make sure that the bathroom I wanted to put it in would accept the size of the tub that I wanted. Then he sat down and explained all the things that we needed to know, what options we got, and the options that I wanted. I didn't get anything that I didn't want. I didn't have to accept a bunch of things for money that I wouldn't use. I got just what I wanted to use.

The sales rep was very nice and knowledgeable. He told me exactly what would happen. He said it would take 14 to 21 days. It was closer to 21 days before they came to put the tub in. But they were in and out in a day. They showed me how to operate it and gave me a video on how to operate it. The only problem I had was I didn't have a big enough hot water heater and I had to get a new one. Safe Step could have told me about it right up front that my tank would not fill that tub. I'm sure they have this problem everywhere because they gave me a $750 allowance for a hot water tank. But other than that, I'm 100% satisfied. Everything was great. I love the tub. I didn't at first, but the more I use it, the better I like it.

The rep was very good. Also, the installers were very efficient. I’m very impressed with how quickly they worked and how thorough they were. They had to take the molding around the door because it wouldn't fit through. They took it off, and they put it back. And I couldn't even tell where they put it back. My wife likes the easy entry.

The sales representative was very positive. Also, the tub is great. Everything as advertised. I like the wider door, the lower step-in. It has a feature that exfoliates your skin, and that's nice. And it also has a stand-up shower. Another positive is they seem to follow up. Once the tub installed, there is communication from them to their customers. However, the installation was rough. They have one person for the whole state. And it made it very difficult to get us a detailed installation schedule. We waited for three months. But the installer came and did their thing. I've got some maintenance I need done on it. Because when it was installed, they didn't install the speakers, for the Bluetooth. And I'm having the same experience as what I had for the installation. The person that scheduled it told me they would call me this week. There is the rest of today and Friday, but I would get that same thing and never hear from them. So, he's very busy.

The representative came by and we were pleased with her. We were happy as well with the service from the installers. We’re enjoying the tub although we are probably not using it as much as we could. I like the jets in it and the soothing effect, and the comfort.

I have a bathroom down in the basement with a shower stall and I was mainly using the handheld. With Safe Step, I don’t have to go to the basement and it’s easy to use the walk-in tub. I tried to fill the it all the way up like it shows in the pictures and it used all my water. Then, when I tried to rinse off and wash my hair, it was cold water. So, I don't ever fill it up. The reps checked it to see if it would be alright to have a bigger water tank and they said yes.

I have trouble working all the different features of the Safe Step tub because I don't see well. So, it's complicated for me. Other than that, the installation went fine and the sales rep was great.

Safe Step is exactly what I need. It’s great to be in a tub and all its features are good.

Right now, it's hard to get any kind of bathtub. We thought we were going to need it for the plumber to get the plumbing installed correctly for the bathtub and other brands were three to four months behind but SafeStep was only about eight weeks out. The gentleman who came to make the sales call was pleasant enough and a good salesman. I liked that if I have a problem, I could call and they would come help.

The rep was very nice and I couldn't be more complimentary of the installers. They were here for 13 hours. The big reason was we lost power right towards the end of the installation and they said they would rather sit and wait out the power coming back on 'cause they needed to be in Morristown the next day. My wife is using the tub and enjoying it. She is just now getting used to the bubbles coming out the spa features. It took her a while to get used to staying in the tub long enough. I keep telling her she needs to stay in longer.

The rep was awesome and I am satisfied with Safe Step so far. They were very quick. They got it done quickly and efficiently and they did a really good job. I had some issues with some cold water. ‘Cause everywhere else I had good water pressure. But in the tub, I didn't. So, I had to bear with it and just use our very, very hot tub. It was horrible. Something was clogged on the settings for the thing for the cold side.

The installation took about the time they told me it would and the installers did a good job. The tub is as advertised but there are some things about it I still don't understand, like how to get music out of it. I understand there are some speakers in there and it’s got a Bluetooth. But I don't know how to utilize that thing and maybe somebody can tell me. It's also a little tight getting around that door going in, which is true for all walk-in tubs. And the old tub was a little easier to get in and out of. But overall, when you weigh all of positives and the minuses, I'm going to be glad I bought it.

We were very satisfied with the installation. The husband and wife that came and put in our tub said that they've been doing this for 12 years and they were very, very efficient and very good. The only thing is Safe Step is costly. Don't get into this unless you want to spend some money. To me, they could be a little less expensive. The tub cost us almost what my mother paid to build the house I'm living in because it was built in 1966. But it'll be worth it in the long run. I'm thoroughly enjoying the tub. It's definitely a safe way to take a bath. It's very comfortable and very soothing in the muscles. It's relaxing.

I have two artificial hips and they give me some problems every once in a while. So, I figured the walk-in tub would help. I've had back problems in the past, too. Plus, I love taking baths. I had a bathtub, but it was so small that I couldn't fit in it. I called Safe Step up and inquired and they were very cooperative and sent us a good salesperson here. The tub was more expensive than I thought, but I took out a loan and that helped. It was a while to get the tub installed because they had to make the door bigger. They couldn't get the tub in unless they took out the old door and put in a new door. I'm still waiting for the door to be installed to the bathroom. I'm learning how to use the tub and it's a great asset. I really like it. It's just I like to get the tub a little hotter.

The rep was very knowledgeable and helpful. The installers did a great job. They were consistent and diligent all day. They got the work done and cleaned up everything after they left. I absolutely love the Safe Step and the aesthetics and everything. It's relaxing and it works perfect in the space that we put it in. But I couldn't get the cartridge to open as nobody really showed us how to put the aromatherapy in there. But I finally figured it out.

Safe Step has a good product and they have good installers. The tub is convenient for my wife to get in because she doesn't have a lot of mobility. She can get in the tub and sit and I don't worry about her falling down. But their customer service sucks. Once they sell you the product, it's near impossible to get anything done afterward. I had our second tub installed on October the 18th and the installer left a hole in the wall. Finally, after multiple telephone calls with the salesman, the customer service, and several other people, they agreed to come out today to patch the hole.

All the features are very good, especially the jets. It also has all that other technology -- the sound and the music you can meditate and relax to. Also, it's easy to step in, keep from falling down, and try to get up the best way I can. It's very helpful as we get older. And I own a lifetime guarantee where I can call back anything. I'm very pleased with it.

The rep was very good. She explained everything upfront about the lifetime guarantee. If anything happens to the tub out here for the next 20 years, they'd fix it for free. Within four and a half hours, the techs were taking out the old tub and putting this new one in. I love the way I can fill it up with water with Whirlpool. I wish it had a little more space width-wise, but you gotta do what you gotta do.

The sales rep came to my house and showed me videos of the warehouse where they made the walk-in tubs. And the guarantee that Safe Step has on the product got me. The installers did a decent job and all I had to do was move out of their way and let them do what they had to do. They didn't bother me at all and they cleaned up. It was very nice and good. The tub is wonderful and I love it. I like the jets and the lights.

The door of the walk-in tub doesn't close properly and you need a lot of force to close it. It’s also hard to stand up to take a shower and there's not enough room to put your feet. Otherwise, you're closing the drain. The walk-in tub is so flat where the shower and the faucets come out of and you can't reach your hand over because there's no lip to catch any of the water. These are the biggest things that are frustrating but other than these, everything has been good with Safe Step.

I knew that Safe Step would do everything. I didn't want to just buy a tub like American Standard and then have to worry about getting a plumber and an electrician. It's terrible to try to find somebody. The installation team was great. It was Travis and Kim. They stayed until everything was done and they cleaned up after themselves. They were very polite. They were nice to us. Before they left, they had put the water in the tub all the way up to the top. They said, “Leave it like that until the next day. That way, we can check for leaks.” We did have a leak and they came back the next morning. It was just something needed to be tightened in the drain. They were very professional about it.

The sales agent talked too much and could have gotten to the point at about half the time. He was one heck of a salesman and he was whiz-bang with his knowledge. We mostly ignored the installation and let the installers do their thing. They did fine and we just had to direct them what and where, and how to get to different places. There wasn't any mess leftover. The walk-in tub is lovely. It is a very nice product and people might be interested in getting one. I like being able to get in and out of it as opposed to getting in and out of a shower, which was difficult. Safe Step has been a nice investment so far. The walk-in tub is going to add to the value of the house when we sell it.

I bought a ~$17,000 Safe-Step Tub/Shower combo and 90 days later it developed a serious leak at the bottom of the door. OK, no big deal, it's under warranty. 1 Oct: I called and was told to expect a call from a Maintenance Tech. I received a call from Safe-Step 2 days later (3 Oct) and was told a Maintenance Tech would call me during the work week duty hours. Wow, great service. I called 4 days later (7 Oct) to check the status and was told a work order had not been generated and would be done ASAP. I called again on 13 Oct to check the status of a call from a Maintenance Tech and was told a Tech would be contacted today.

Two guys came out for the installation and they were amazing. There was a hole in the backside of the wall and they had to come back and fix it. When they took the tub out, they didn't realize. But other than that, they did a good job. My mother finally got to use the walk-in tub a couple of days ago for the first time, only because there was no hot water going in. The water heater wasn’t big enough but then we put a booster. People should go for Safe Step.

When I called Safe Step. someone called me back immediately. A couple of times I didn't answer my phone ‘cause I thought it was spam. They kept trying to get in touch with me, which was nice. When I finally talked to a person, we got everything set up. However, there was a delay and the first scheduled date they had to install it, the tub didn't show up. They had to figure out where it was and get another one in. They couldn't get original background they ordered made in white anymore. They had to pick a plain one which was off to me. It was a little stressful on my parents because they had to reschedule the installation three times. But Safe Step went above and beyond when they installed it. There was a guy from Richmond that drove here and did it and even switched out a toilet for my parents, which he didn't have to do. That was extremely nice. My parents are really happy with the Safe Step walk-in tub.

The two sales reps were as nice as you could ask for. The installation went good because the installers came in and tore out the old one, and left the new one out there in the garage. They were constantly busy all the time, back and forth. One was doing something and the other would come along and do something else. So, they worked well together. They were nice and cleaned up after themselves, which I love because I like to keep a clean house. They had stuff put down so they wouldn't mess up my carpet. I love my Safe Step walk-in tub. I can't do much with it right now because I have a shoulder I just had replaced but it’s wonderful. I’d get in, sit and let those jets hit my back. It feels so good, and my husband and daughter are enjoying it a whole lot. It’s been a perfect experience.

Safe Step was a lot cheaper than Kohler. The sales representative that came out sounded like he knew a lot about it. It's just that the installers put these portions at the end of the tub to go to the wall, and if I touch the one as I'm going onto there, before the tub, it squeaks, and I don't know why. Then I don't get the tub filled up with water because I haven't taken that much time. It takes a long time to get water in it. They told me I had good pressure, but it just gets as far as to about where I'm sitting. Of course, I’ll have a lot of hours to sit that way to fill up, and then when my water bill came up, I probably couldn't pay it. So, I haven't worried about it. I do soap up and then I just take the shower water and rinse off. Other than that, it's a comfortable tub.

The installation crew came a little late. They ran me through it quickly. The circuit breaker box that they wanted to hook into was not the kind that they needed so they had to get another one. They went all over downtown trying to find a circuit breaker that would match what they're looking for and that took them an extra three hours which was why they stayed till about 10 o'clock at night to get it done. This replaced an old Jacuzzi. I've been doing this for years and I enjoyed it. The one thing is, it's deeper, which I like. I can get it up all the way to my shoulders and lie down a little bit. I have recommended Safe Step to several people already.

The sales representative seemed to thoroughly explain everything. My bathroom is in my bedroom and the installers had to cut the door on both sides to fit the bathtub into the bathroom. They did a good job except when it came time until I went to use it. It was a bit difficult for me, especially the handheld shower wand that doesn't have enough water pressure. I don't really like the hose that comes with it because it's metal and it continuously grates against the hole that it comes out of and makes that grating sound. The shower wand is also that shiny metal. It should have some kind of rubber grip on the back of it to make it easier for an old person to hold on to it. I also can't change the velocity of the spray that comes out. It's just one fine spray continuously. I was used to another kind of handheld shower that I could twist and get different water velocities, like fine spray or hard spray or solid water.

At the present time, I'm not very happy because I can't close my bathroom door any longer. I have since repainted my bathroom and I realized that the frame of the bathroom door was not properly reinstalled. I mentioned it to Safe Step a couple of weeks ago. The installers are at least an hour away from here, and with the current price of gas and whatnot, I offered that I could get my own guy to come and fix it. I haven't heard back from them. I'm expecting companies over Thanksgiving and I don't know how in the world they're gonna use a bathroom without closing it.

My experience with Safe Step was lovely. I don't think I've ever seen a more professional crew at work from start to finish, including cleanup. That was where I really got surprised. Also, the major thing that stood out other than the salesman that showed up was the timeframe. The turnaround was unbelievable between saying “Come get me,” and then they got me.

The reps from Safe Step were courteous and nice and they did their job. We didn't have any problems with them. We had a few minor problems with the tub after they left, but it was taken care of. The big shower head wasn't tight enough, and whenever we turned it on, it would go down or up. Pressure would push it up or down. Then we had a problem with the plug in the tub. It wouldn't go down all the way, but we got that taken care of, too. The salesman that came and talked to us came back and he checked it.

The installers from Safe Step did a good job, and they were nice boys. The tub's quality is alright. The jets just wouldn't turn off. I finally got them turned off, but it would run a long time before it would turn off. As far as cleaning the tub, it says put vinegar in it and run it full of water, but it holds 80 gallons of water. Then drain it. I sure needed a better way of cleaning it than run 80-gallons of water in it.

I wait for a while to write this review about our walk in tub, but it is heaven sent! Best purchase we made for our safety in bathing. Yes, we are in the senior range of age. The price was reasonable and quick install, smooth transaction. Thank you!

Very nice telephone service personnel. From start to finish nothing went right: Installers took 3.5 days not 1-1.5 as quoted, didn't seem to know what they were doing, ruined walls/door jambs, broke new toilet cover, kept having to call in help. Tried to force us to certify satisfaction with job before finishing. Leaked 1st & every time it was used. Very costly. Removed by better company (Luxury Bath) within 5 days. Safe Step never lived up to guarantee, rectify anything, or talked to us.

The salespeople were very professional and the installers did everything by the book. But water gets into one little groove that is molded into the tub and runs down on the floor. We just placed a sponge that catches it. Other than that, everything worked out pretty well. I'm a disabled vet and the nerves on my left side were pinched in my accident and my left leg was partially paralyzed so I don't have as much strength in it as I do with the other one. I've always had fear of bumping the wall and landing out in the middle of the floor. With this walk-in tub, I don't have much room but I don't have to worry about falling out. I can walk in and close the door. Also, my wife likes the hand shower part of the tub.

I love the tub because I can go in, bathe every day and not have to worry about falling or getting in and out. Since it's been installed, they did call and say they needed to inspect it. They were supposed to be here at the same time that we had doctor's appointment so that didn't happen. I haven't heard from them since. I was also trying to get ahold of someone in the finance department so that I could set up payments. I wanted to make regular monthly payments through my checking account online so that I don't have to worry about it.

The sales rep was good. The second guy called me and I was gonna cancel the order because I was called my last name in the Marines and was kind of offended by the fact that he kept calling me that. The man who called me the second time was very apologetic and said they were going to send me out a gift card. I never got it but that's no big thing. The installers were good. They got here 10:00 am and left at 8:00 pm. They cleaned the bathroom beforehand, so they did a real good job there. When the tub first came, I thought it was small but it was big enough. I felt really relaxed after using it. I'm still experimenting on my Safe Step tub and I don't have the controls down yet but I'm getting there.

We like that Safe Step is made in America and we've got a lifetime guarantee with it. We have the sales rep's phone number and card if we ever want or ask anything. The young man that drop-shipped and brought the tub in place was very good as well. Then a couple of days later, we had one of our local plumbers hook it up. I really like the shower and I like to get in it. It's just a lot of money. But we’re very pleased with it and we highly recommend it.

I love the microbubbles in the tub. I love the quality of the tub, too. The only downfall that I have is I wish it was a little taller or deeper where I could sit in it and get more of me in the water. I can't squat down and sit on the floor like everybody else does.

The installers had difficulty getting the tub, and because they couldn't get it as quickly as they had promised it, they decided to install the one that was a little bit higher quality and I was really happy with all its features. The main person who was doing the main part of the installation had me and the other lady that lives in the other part of the house come in while he demonstrated how each feature worked and he did a good job on that. I like the back massaging thing. That feels really good. I tried out the lights feature one time and it was very soothing as well. There is also an aromatherapy feature, but I did not take advantage of that because I have asthma, and so I have allergies to some of the different scents. Then we had a power outage for about a week and I could not wait to get back in that tub because I had enjoyed it so much. Everything worked well.

I like everything about the tub and all the features that it has.

The door leaked and I had a terrible time from then on until it was completely finished. Safe Step had to put a new door on it, then had to make the door, and it was sent to the wrong place. It took two weeks to get it completely workable. Then I'm not completely familiar how all the buttons work on to get the different jets on. The worst part is it takes 15 minutes to fill it so you sit there singing a tune or two. But I do my washing while it's filling and then once it's filled, I can use the jets and all the bells and whistles. I've only used it a couple of times and I'm not completely happy with it. People have to get a bigger hot water tank if they choose this product.

The sales reps were very nice and the tech walked me through the installation. The shower works okay until it takes off and goes up into the ceiling as we can't get it tight enough. The side jets work okay too but the microjets, regular jets, and drain don't work. I've contacted Safe Step several times and complained. We had to call back through the guy that we bought it from and they called us back and said that they had ordered a new part for it. We called about the jets again and they came once and fixed those but they still didn't work. They called us again and said they would be here today to fix the drain. I would just like to get it fixed so we can use it correctly.

We called Safe Step and we really liked the guy who came out. He was just like part of our family and was really sweet. Then the installation went well. My husband even went and bought them lunch. At first, it leaked, and so we had the guy come out and check it and do some adjusting. It's so comforting. I'm a hard person to get to sleep but when I get in there and take my bath, it relaxes me so much. I love it and I get in there almost every day. The only thing is it takes a lot of hot water so it's best to do it at night.

The sales rep gave us lots of good suggestions and he knew what he's talking about. The installers were both really good. One of them, Frank, asked a lot of questions. We weren't exactly sure how we're gonna put the walls because the tub is in front of a window and the window was still lower than the top of the tub and I didn't realize it was gonna be so high. Frank wanted to make sure he had everything right and that it was gonna mesh. He did a really good job. I like my Safe Step a lot so far and it looks really nice in the room.

My husband found Safe Step. We had them over and liked what we heard. The installation went fine without a hitch and we love the tub. We like everything about it except for the aromatherapy. They came out and fixed it right away. They said that it should be working fine but it doesn't. I never smell any eucalyptus.

My dad is a little heavy and he can't get in the Safe Step tub. My mom is in a wheelchair and she only has one leg so it's hard for her to get in and out of the tub as well.

My sister has Safe Step and she really likes it. My wife really likes it too. We got one and the guys who installed it did an excellent job. The walk-in tub fits perfectly where they put it. My wife has used the tub and she likes it. The only thing is having to wait so long to get out.

So far, the experience has been lousy. The only thing I can get running is one of the showers but the handheld won't work. Day one, the computer didn't work. We had to wait for a computer. They installed the computer and it worked one time. Then the pad went out. They came to install the front panels, replaced the computer that had been ordered, and it's still an issue with the panel. The tub doesn't work and the keypad that's on the back doesn't function. Hopefully, once that gets replaced, it'll function. They're waiting for a part again and again and I'm tired of getting these phone calls and no action. Safe Step should fix it so I can use it. We have a useless tub in the bathroom for over a month now. I've tried calling a couple of different times. You leave a voice message which is not very helpful because nobody ever calls back.

The Safe Step tub looked like the best way to go and Jason, the sales rep, was fantastic. I'm using the tub and it's easy to get in and use. I am also able to sit down. When I had some problems, they came right out and fixed it. Everything is great.

My sales rep knew everything about the walk-in tub and he showed me a brochure about it. He also gave me a rundown on it and what’s going on with it. We had the walk-in tub installed in about two weeks and the installers did the job in five hours. The walk-in tub is good and it is doing the job it is supposed to. I like to have the things on my back, on my legs, and feet. It feels good.

The sales rep, Bob, was awesome. He explained more about the Safe Step tub, and he was very informative, friendly, and didn't push to make a sale. We already made up our mind that we were going to get it and it was just learning more about the ins and outs of it. The installation happened within three weeks, which was quicker than expected, and it was awesome. We thought we were going to wait four to six weeks. The whole transaction of it all was wonderful. I couldn't have asked for better people. I love our tub.

My wife had been checking out Safe Step walk-in tubs. It would make it easier for her to get in and out of the tub. The installation went fairly well and it only took the crew five hours to get it in. So far, nothing has gone wrong with it. I mainly use the shower but my wife is really enjoying the tub. It helps with her aches and pains.

We had to come through the window in the bathroom in order to get the tub in because we have a home that was built in the '89 and the doorways are too small. The installers scraped the window jamb and a couple of places, and it was not fixed. The drywall at the bottom of the tub on the left side was cut and was not patched. The one thing that really concerned me was when I saw how they plugged it in. It looks like the cord was not long enough to reach the outlet so they put another outlet kind of just hanging there and the tub was plugged into it. I asked, "Is that safe?" They said yes but to me, that's not. It was right by the drain where the water goes in. I asked, "What if that leaks there for some reason?" They said it won't electrocute anyone and that it will completely turn off if one drop of water touches it but I don't know. If they would have moved the tub towards the left three or four inches, it would've fit the existing outlet.

Everything was good until they came to install it. They brought the opposite of what I needed. When you walk into the bathroom, the water sewage is on the left-hand side and they gave me a tub that needed the sewage on the right side. They had to order another one and then it took another four days to get it installed. It was kinda stupid not to get it right the first time. Also, their advertisements about having a 50-gallon water tank is a total bullcrap. I think I need at least a 60-gallon water tank because I can't fill up my tub. I have the water turned up as high as I can make it and I can't fill it up without putting cold water. Other than those, the finished product is fine and the price was good. Nobody could compete with that tub pricing.

The installation was excellent and I like pretty much everything about the tub. It’s very relaxing. But my wife has a concern because when we use the shower, water gets all around the tub.

Safe Step claimed that it was better than all the rest of the tubs but the controls are lacking. I am having them come out on Thursday again because the controls continually have to be rebooted or they don't work right. For the money that I spent, I regret it every day. What they claim and what has been portrayed is different. It's a little tight in there and it's fine as far as the premise of what it is but if I could get out of this and have it torn out, I probably would. I've already signed the contract that I was going to pay for it but I don't think it was worth the $18,000 that they want.