Safe Step Walk-In Tub Reviews

I like the Safe Step tub. But I don't like their installation. They put in stuff that's crooked. This is the second one I've had and they've done a poor job on both of them on installing them. I also still don't know where they justify getting the price they do out of them. But the tub itself, we love it. I like that feature that they got the little bubble thing.

The Safe Step sales rep that I worked with was Matt. He was excellent, went over everything and explained all the details. Everything was what I expected to be. What impressed me most about the presentation was how detailed they were about the product and all the different parts of it. I did a lot of research. They were able to answer all my questions, which surprised me. The installers also came here on time. They were very orderly about their work. The two technicians were on the mark. They did everything and it was fantastic. I was surprised how quickly they did it. The only thing is the water heater that I have is a 40 or 50-gallon and I need to get a larger water heater because the capacity of the tub without displacement is 80 gallons.

The installers of our Safe Step tub knew exactly what they were doing. They got it put in. They cleaned up everything and showed us how it worked. Everything has been good ever since. We got the walk-in tub with the shower. My favorite features are the foot and back jets. Not to mention the lights. They are so soothing.

The reps were wonderful. They showed up when they said they would, and they got the walk-in tub installed. They took the old tub with them and they were able to take time to show us how to run our walk-in tub. Because we had to leave, they finished up afterwards, locked up, and left. They did an excellent job, and we love the tub. I would definitely recommend Safe Step to anyone that's looking. I like the idea that it's made in the USA and the door swings in. If it swings out and there's water pressure, years down the road, it could have very easily pushed the seal out and had a mess. I like that it's on the inside so that it won't have that issue.

Installation was quick. Safe Step did it in a day's time. The bathtub is really expensive, but it's high quality and nice. Everything's worked like they said it would and we haven't had any problems with it, so far.

The sales rep was very nice and thorough and he explained the whole process to us. A couple of guys then came to install our walk-in tub, and they were extremely nice and very efficient. The tub was installed very nicely, and they even put baseboard down in front of it. My favorite feature about the tub is it drains quite quickly, so I'm not sitting there getting cold while it's draining. I also like the micro bubbles. I can use either air or water. Overall, I've enjoyed the walk-tub a lot. I have psoriatic arthritis, and it's very helpful in relieving pain. When I'm having a lot of pain, I can get in it and sit for 20 minutes, and I feel much better.

The gentlemen that installed the tub were very professional. My dad had stairlift installed a few years back, so I thought I was gonna have to remove the chair, but the installers managed to carry the tub up the stairs. They did really well for considering having to carry that thing up. They didn't bang any walls, and they cleaned up their mess. One guy went over everything about the tub, and they put the door back in the bathroom. I was happy with it. Everything's been working fine so far. I have my dad on hospice now, but he enjoyed the tub very much. I enjoy it too. It helps me relieve some stress.

My experience with Safe Step was very good. The sales reps paid attention to me and gave me what I wanted. Installation took most of the day, and the tub looks good.

The salesperson explained everything, gave brochures, and showed me everything about the Safe Step walk-in tub, including what it did and how to do it. The installer did the same thing after it was installed. I love every part of my walk-in tub, and I like that it has the Bluetooth. The only thing is, I pair it with my phone for music, and if anybody calls while I'm in the tub, it cuts it off. Besides that, I've been very happy with the installer, the salesman, and the use of the tub.

My experience was smooth and easygoing, and the guy that came out explained everything really well. What was nice, though, was that my son was here with me. My son is in construction, and when the guy was explaining how things work, my son knew exactly what he was talking about since my son is in construction. I was very pleased with everything that the guy did.

The sales representative with Safe Step did a good job. I like him. They worked fast during the installation but they didn't finish the job. They put a thing in one whole corner of the tub where it goes against the wall. They had to wait for it to harden. They didn't do that on one of the corners. They didn't put molding up where the other tub comes out. They were in a hurry. But all in all, they did a good job. The tub is too expensive but it's a well made tub. The door opens the way I need it to. I can put music in there and sit back and relax. I have the different colored lights. It’s got the pulsating things there. They showed me how to work it. I like the tub because I could sit down and wash myself. But the fill-up time takes too long. Also, our hot water tank isn't big enough to do the job. We can't fill it high enough where the bubble things work.

The sales rep was really friendly, and he did really well. The installers did an excellent job too. It took them seven hours, and they didn't leave anything. It looked wonderful when they left. The walk-in tub is awfully expensive, but I like the micro air. It's a special kind of bubble that exfoliates my skin. It's different than the regular jet. It was an upgrade, and we really like that. I like the safety handles as well. There are plenty of grab bars. The only thing I would like better about the tub is that the Bluetooth needs to be louder. They're not quite loud enough. Other than that, I'm bathing more often because it's easier.

Everybody that I have dealt with has been outstanding and the tub itself is fabulous. The installers did an outstanding job. They were very respectful. I like the Jets. It helps my legs. It's easy to get in and out of the tub, and I like the showerheads. Everything about it is great.

The rep is paid by commission so he was making sure that the sale was padded. The product was a little more expensive than it should have been. Other than that, he gave a good presentation and he was knowledgeable. I set up a date and that was the day the techs installed the safe step. Watch the budgeting on your Safe Step. Also, I found out after the fact that the installers were just contractors. The installer that did the woodwork was excellent. But I was not pleased with the plumber. The guy who did the woodwork offset the other guy's attitude. He said, "It's all cleaned up and everything.” When I went underneath the house to look and stuff, he left my lights on and he left trash. All my plumbing work was highly insulated underneath the house ‘cause it's in West Virginia and he left it all exposed. I’m back in Nevada so when I fly out in 10 days, I'll be going underneath the house to insulate all that that he didn't do because I didn't have time to do it before I left town.

The sales rep was very polite and positive. The installation went fine although I was disappointed because I just had a brand-new doorway put in and they still took my doorway out. They put it back but it just seemed counterproductive. The Safe Step walk-in tub is fine for someone else but it didn't work out for me. It is a waste of money because it doesn't help my knees. It doesn't have jets at that level.

The sales rep was real professional. But he said that there was a heater in the tub that would keep the water warm for two hours and there's not. The crew went through the installation real fast. My dad said they were about to leave but he said, "No, no, you can't do that. There's still more caulking to do." So, they were going to leave it unfinished. The caulking job is so sloppy. It looks awful. Also, the shelf was put in too low, so all of the water pools there. We're not all that happy. It's very disappointing. But the tub works fine. I like it.

The rep was very informative about the Safe Step walk-in tub and he was very good. He answered everything and the customer service was very favorable. The installation took eight hours, then I had to wait overnight before using the tub. When I first used it, I liked the hot water. Our tub also has the jets. It was a little expensive but I've enjoyed it and it has been really good.

The rep was informative and explained Safe Step very well. I'm still trying to figure out how the installers got all that the trash out of the house. But it went very well. It was a very clean job. Every time I looked as they were proceeding, I still didn't see any trash. I love my new tub. I'm still getting used to it. So, I got to the point where I figured out how I could take a shower instead of sitting there waiting on the water to fill up. I thought that was a lot of water. It would make my water bill go up because they like to charge people on the water bill here. But it doesn't use more water than a regular bathtub or a shower. Also, I like it being heated. I haven't figured out how to let the top showerhead down, but I use the handheld thing. But it's better. I take 30 minutes in the shower.

Safe Step made it look so grand on TV. We wanted that because we had a spa. The husband had strokes, and he couldn't get in our hot tub. So, we decided that a walk-in tub would be the next best thing. Safe Step made it look so grand on TV. However, it's not for disabled people. It's very difficult to get into it. There's not enough room to close the door. We didn't have a chance to try it out before buying it. The husband is disabled. And it's difficult with his long legs to get in it and to close. And we didn't know that it was that small on the inside. So, we just take a shower in the other bathroom.

The Safe Step salesman who came over went through the whole process, explained everything, and showed everything about the walk-in tub. It was a little pricey, but we thought it was the thing that we should get. When the installers came in the house, they were very neat and professional. They removed the old stuff and upgraded our electrical. They installed the tub a lot quicker than I thought they would. They went through the whole thing and cleaned everything up. In fact, I called the company of the guy who did the electrical upgrade to tell them what a great guy he was. So far, the tub is great and different. When you're used to a full-size tub, when you get one of these walk-ins, it's a little small, but it's very easy to get used to it. Our walk-in has the wand which is where you don't have to stand under a shower head, you can just wand wherever you wanted the water to go, and that works out well.

The installation of our Safe Step walk-in tub was quick and easy. The walk-in tub is fine, except for the door. There's not a whole lot of space getting in the door. You have to get in and scoot around to close the door.

The sales visit of the rep of Safe Step was fine. She was nice. She quoted me the price and I agreed on the price. In a few days, they came out and put it in. The product is fine. I've had no problem with the product. It works well. The seat is nice and warm. It takes a few minutes to fill it up. But I enjoy it. Sometimes I get in it twice a day.

It was a good experience with Safe Step. The sales guy explained everything well. The installer also did a good job. He was good at what he did. He had some big trash bags, and they had to tear my old tub out, and he didn't make a mess. He cleaned up as he went, and he would take it out and put it in his truck. An electrician came out too and had to run a wire from where the tub was back to my panel box. We purchased the Deluxe tub. It's got grab bars in it. The tub's really good. It fills fast, drains fast, and it has air jets in it. It has lights in it and it plays music. The air jets work well on your back and your legs and the back of your legs. It was a little bit expensive, though.

The rep was supposed to have a helper but the helper didn't show up so he was here by himself. It took about eight hours to haul everything in and out by himself. The renovation took about eight hours. We already had a tub shaped like this in there, so all he had to do was take that one out, put this one in and hook up all the water and the drains. He did the caulking but we didn't like the way it was done. So Safe Step sent somebody else out to refinish it.

The sales representative presented the Safe Step walk-in tub well and the guys who did the installation were very attentive to our home and laying down cloth so that they did not damage any of our carpet. It took them all day to tear the Whirlpool out and put the new tub in. But overall, they did a good job. I like the walk-in tub in the time I have used it. We had a problem with it and a service tech came by today and did some work on the Microbubbles. It wasn’t working and he came back and put a new part on it. But that's the only problem that we've had with it since we've purchased it. We're enjoying it.

The sales rep went over everything very thoroughly and the installation went well. They worked efficiently and effectively. I like the walk-in tub. It has proven to be beneficial for what I need it for and it's a nice thing to have.

I love my Safe Step Walk-in Tub. I'm 74 years old. I got back problems and leg problems. I'm a diabetic, so that means I got foot problems. I figured I'd try this tub out. So far, so good. I like the pulsating water. My experience with the sales rep went great too. The installers were awesome, as well. They finished all in one day.

I really appreciate the amenities that I get with the Safe Step tub, things that I can do and how it works. I also like those jets because of the therapeutic benefits. They told me what time the installation would be, but it came sooner. However, it's very expensive. I really think that it could be less expensive, especially for us older citizens that need the availability to get in and out.

There were nicer styles with some of the other companies but Safe Step Walk-in Tubs install it. They give a lifetime warranty. They would move it to another place if you move. Anything goes wrong with it and they fix it. I couldn't complain with the type of warranty it had, the fact that they installed it. And if I had any problems, I just have to call them and they come out and fix it.

I had a very good experience with Safe Step Walk-in Tubs. The rep told me everything, and the installers did a wonderful job.

Safe Step Walk-in Tubs showed me a lot of pictures and told me about it. They went upstairs and saw my tub. They told me that because of my bay window, they would have to build the tub up on both ends and my space where I put stuff would be a little lower, but I'd be able to reach it on the tub and still have the whole view. That was important to me. The installation took all day long, which is what they said it would be. They said, “We'll be there at 8:00. And we'll probably be done sometime around 6:00 or 7:00.”

I had to wait a while because when the installers tested the first tub the night before, it had a leak and they couldn't stop it so they had to make a new one. But that’s the only bad point. Safe Step's rep was awesome. And the installer was a very nice young man, knew what he was doing, and he worked hard all day. The tub drains fast, but it takes forever for it to fill. Other than that, I love those micro bubbles. My skin is in much better shape than it has been in years. There were points where my legs were so dry and bumpy because I have hypothyroidism. And now they're as smooth as a baby’s butt. The tub helps with everything.

Safe Step Walk-in Tubs' rep was very informative and helpful. But if I had a problem with the tub, I would have to call a service number, and I don't know if it would be a local person that would come. Those were the things that concerned me after the installation. Other than that, I like the idea that I could get in and take a quick shower and I don't have to use everything that's in the tub if I don't want to.

My experience with Safe Step is complicated. When the installers put the tub in, they had to remove the commode next to it. But when they put that back in, they didn't do it correctly. They didn't put the seal that goes around the bottom of the commode so I had water in the basement and in the bathroom. We determined that water was not coming from the tub but we didn't know why it was coming from the commode until I had to get a plumber and he came and told us that it didn't have a seal around the bottom. When I initially called the lady at Safe Step and told her the problem, I said I could not prove why I got the problem since it was not the tub. When the plumber came and saw the bathtub, he said, “It looks like they would have had to take this commode out to get that in. That's when this happened.”

Safe Step had to work hard for us because we're very high up in the mountains and the getting lost factor is high here. But they found it, did a beautiful job and left the work site immaculate. They even put in some molding that I bought to finish off the room there and they did a beautiful job. They made the tub to fit our area instead of trying to make the area fit our tub.

Safe Step came when they said they would come. They did their job and cleaned up afterward. They were all very courteous. I love the quality of the tub. It's great.

The sales rep was very informative and helpful in explaining how the Safe Step tub works. Also, the installers let me know what they were doing and it didn't take them very long to install the tub. The tub was everything that was explained in an ad in the magazine. The jets are great and I really like the shower. It's a little bit expensive but I needed it and I needed some help with cleansing and it did the trick.

The Safe Step sales rep was very helpful and explained everything perfectly. The installation took less than a day. It was two brothers that did it, and they're very good and they knew everything to do perfectly. They didn't have to worry about reading directions. They worked really fast and it took a few hours and I was very happy. I love my Safe Step tub but it's not deep enough. It doesn't go up to my shoulders. To get my shoulders in, I have to scoot all the way down off the seat. It only gets up to my middle back and I would really like it to be deeper. Other than that, it's really nice. It was very expensive but it was very nice to have a tub I can get into without falling.

We got a shower-tub combo from Safe Step. My experience with them went very well. My favorite feature is the tub itself, being able to sit in there with the jets. The installers did a fantastic job too. I would highly recommend it.

Everything went well with my experience with Safe Step. They were here when they said that they were going to be. The installation was seamless. The installation took about half a day. They picked up after themselves. They took out my old tub. They put in the new one and did all the hookups. I really have no complaints. I was very satisfied. I like the jets, the fact that it's got so many and the micro jets also are good. I would highly recommend them.

The rep made the product sound really good. But it was a lifetime guarantee that my mother would be able to use the warranty if she moved. But that's not what is on the papers after we read them. He also charged me 10,000 more. There were also a couple of other things where we felt a little deceived. The installer was nice but he took a long time. He would also talk a lot and stand around a lot. It ended up taking three days to get the job done instead of the one they first said. My mother really got frustrated with him. Also, a towel bar was taken down and he didn't put that back. Also, he didn't show her how to use a lot of stuff. We noticed afterwards that there were a lot of little nails around the drive part of the yard.

My interaction with the sales reps was very informative on what they knew about the product, and Safe Step got the tub in quicker than the timeline they gave me. The installers worked from 8:30 to 3:30 in the afternoon.

We've had good and bad experiences with Safe Step, but we're on the road to good now. Their sales rep was fine but his presentation was rather long and we've not heard from him since he took the check and left. Then, they sent a crew here for the installation that came quite late. It was noon before they got here and they were supposed to be here by about 10:00. Also, the first crew did not do well at all and they didn't seem to get much done. What they did do was sloppy and not anything I wanted in my home. They were here two days and didn't even get close to finishing it. But we didn't want to finish that way anyway.

Safe Step's sales rep was very wonderful and professional. He knew everything and he gave me every answer I wanted. The two guys who installed our walk-in tub was very thoughtful of everything around. They had to lift the sucker up three different angles to get upstairs and it took them a while to get it up there because I have a stair that goes up, then it goes the other direction up. And I have a stairlift that goes around. So they had to work around all that and they were very good about taking care of things. Right now, we use the shower for my wife who has dementia. I got to try to get her into the tub later. We had to fix the door on it as it was leaking water all over the floor. But they fixed the problem as fast as possible. Safe Step's customer service was pretty good once I got them on the phone there, though I had to wait.

Installation seemed to go fine, but after we started using the walk-in tub, we found some issues. It's supposed to have a heated seat, but that did not work. Safe Step also told us our water heater was big enough, but I cannot fill the tub all the way without it running out of hot water. Plus, the ledges around the tub, they should drain back into the tub when water gets on them, but they don't. Water stands on them without draining away, and there is a pipe that runs up to the shower head that drips down at the bottom of the pipe.

I scheduled home visits with Safe Step and another company. They came the same day. One was a little early and one was a little late. Safe Step was here second. The salesman politely waited out in his car until the other one left. Safe Step in the long run would be a little less expensive. My husband's a veteran and they gave us a veteran's, discount which kicked the price of it down. Their warranty is a lot better. It's as long as we're alive with it. Another selling point for me was the salesman gave me more user-friendly information about the tub than what the other one did.

Everything looks good except I keep seeing the panels are loose. Also, I can hardly get the door to lock. Other than that, I've taken two baths in the Safe Step and I like the colored lights in it. I like to watch the bubbles too. I got a white tub and it looks good with my wall.

On September 26th, they came out to install the tub, which was about a month after I signed a contract to agree to pay for the tub once it was installed. They got in here about 8:00 in the morning, which is about the time they were supposed to arrive. I told them I had a doctor's appointment that I had to go to. I left and told them my sister would be there to sign off on anything they needed signed off on. They said they would go through the tub system and show her how it works and she could show me when I got back.

My experience with Safe Step has been terrible and I would not recommend them. They sent a contractor that I looked up on the State Contractors Board and they had 1s. It's Burrows Construction company in Henderson and I sent them a bad review. When the installer came here, he even told my husband, "Don't come in here. This is a construction site." I'm an OSHA supervisor. It was not a construction site. There are no hard hats. It's a bathtub. My husband needed to go through the bathroom to get to his meds and the installer had no business stating that to him.

The installation team cut the wall open and left a big scar there. They didn't clean it up. We have to hire somebody to patch it up. But we like everything about the tub. The only thing we can't figure out how to use is the aroma feature.

Everything was very good with the reps at Safe Step. They showed they had experience. One of them had the tub in their home. They showed us pictures and offered us different materials and surroundings on the walls. But there was one thing that my wife was disappointed with. The installation team didn't check everything thoroughly before they started installing. There were two issues. The electric drain didn't work so it was missing some parts there. There was also a broken spring part which they didn't have. They had to end up ordering a special part for it.

The Safe Step rep came out and showed us what the tub would look like and the benefits of it. It's not cheap, but we knew that when we were going into it. The installation team was good but they left a mess downstairs where they had to drill through the floor to a pipe. The tub is a little small for me because I'm a big fellow. Most of the time, I use the shower. But if it was a little bit bigger where you stand to take a shower, it would be a whole lot better. Other than that, it's a nice tub. When we had to call a repairman out for a leak, he came right out, was courteous and did his job well. I would recommend the Safe Step tub to anybody if they were interested.

I like that I can sit down if I need to. But the walk-in part is too narrow. It's hard to open and shut the door. I'm not that tall, but it bangs my knees. I wish that the tub section be larger.

The installation team didn't take the trash off, didn't put spreads on the floor to keep the floor clean, and didn't clean up behind themselves. Plus, the tub leaked when they got it in. But we got it fixed. I like the ease of getting in the SafeStep tub. I also like the water jets.

The installation team was very nice. However, I got a wood floor and they got three big scratches on my floor. I'm also having a little problem now. They said it cleans the jets out after you take a bath but I haven't been able to hear that. Other than those, it was a good experience.

The rep was a nice fellow and we like him. However, it's been a nightmare with Safe Step. I wouldn't recommend it to somebody else. At first, we liked it, but it leaked downstairs. It made a long line in the ceiling of where the water went. They came back and fixed the leak. But they didn't fix the ceiling downstairs. It's been three weeks now. I called back and they said, “Get your home insurance company to get it fixed and send us the bill.” My wife was so upset about it wishing we had never got the tub in the first place. I want something to be done soon or I'm gonna go to the legal side of this thing. There's a time limit that we're putting on to get somebody to come over here. We need somebody to come back, sand it down and put some new paint on it. I don't think that's asking too much.

We like Safe Step a lot. They were wanting to make sure that we knew everything about the tub. They got the installation done pretty fast and were very neat about it. The tub looks nice. It's smooth surface so it's easier to clean. We like the jets on the back and on the feet. I wish I had known about the tub earlier.

I like the presentation when Safe Step came out and what they had to offer. The rep was very informative and answered all my questions clearly and appropriately. The installation team stayed in touch all along the way, letting me know when they would come, and they sped up the installation.

The rep from Safe Step liked to talk but he was a nice guy. During the installation, the guys explained everything and they were very professional and clothed very nicely. I wish the walk-in tub was a little but bigger but other than that, it's fine.

The Safe Step sales rep told us a bunch of stuff that wasn't true about the tub. He made it sound like there wasn't any way that I could possibly be dissatisfied with it. He told us that the lights would be a strobe light and the music would be so great, that it would sync up with our phone and pulsate through our bodies while we were taking a bath. Neither one of those were true.

The salesperson from Safe Step was okay. It was a great experience. I bought the tub and I had somebody else put it in. I love it. It's perfect. The jets are my favorite feature.

Safe Step's representative was very helpful and informative. One person came for the installation and it was quiet. They cleaned up nicely. I like the tub. I'm showering more frequently now. It's easier. However, the tub won't fill below an inch at the bottom. The other thing is the handheld shower keeps dripping.

The installation went well, but the installers tried to finish in a day, so they were a little rushed. They had a bit of problem in some of the touch-up work that I had to do on my own. Besides that, I've had the walk-in tub about a month now, and I use the shower every night. I've used also the tub five times so far, and one of the things that I found that is a downside is the amount of water that it uses. In Vegas, water is a problem, and the walk-in tub uses a lot. In a normal tub, I don't think people use as much water. It takes a long time to fill the Safe Step walk-in tub because of that too. It's really deep where I sit and unlike a normal tub, I lean back.

Safe Step's installers were in and out in eight hours. It's now much easier for my wife to get in and out of the tub. That's the reason I got it. It's expensive but it would be worth it in the long run. We're happy with it.

I had a big walk-in shower installed a few years back, but I missed having a bathtub. So, I decided to go with Safe Step and have the best of both worlds. Their rep was very knowledgeable, good to work with, and it was a good experience. We had looked for them first thing in the morning and noon before they got here. So, that threw them into working also the next day. But that was the only drawback we had with them. They finished 5:00 that first day. They came back the next day 11:00 and finished 6:00. It looked great after they were all done.

Safe Step's customer service was very nice and kind. They explained everything to me. The installation was done in one day and the crew didn't leave any dirt. We didn't have to clean up anything. Everything is very good. I take a shower in the tub and I feel good taking showers now. Also, I have neuropathy in my toes and I have trouble with my legs. The tub has a jet section system in there to help the legs and feet. I have to get in there to fill the tub up so I can get the jet system working.

I set up an appointment with the salesperson and they measured things. They looked at my hot water heater and said everything looks good. They promised the Safe Step tub in six weeks and a one-day installation. But the installation took three days instead of one. The installer was a gentleman and his daughter. They caused a lot of damage to my home. When they were going in and out of my front door, the tech pulled my door handle off. He said he'd fix it but he didn't. It keeps coming off. I have ordered a new one which I have yet to try to install. Also, he put his foot through the attic into the ceiling of my front area when you come in through the door. He fixed that but it's totally unacceptable.

The sales representative that I talked to was so nice. I did not feel pressured at all. He was very, very nice. He explained everything. I was surprised that the people that came out for the installation came all the way from Kentucky. They were all very friendly and professional. They put their covers on their shoes. They put a mat down so they don't track anything on the carpet. They cleaned up after themselves. The only thing I found out I had to do was test everything. They did a wonderful job. They went over everything with me, and so did the sales representative. The bath fills up no more than 15 minutes and then the draining goes easy because I have good drainage and it goes pretty quick.

The rep was very comprehensive and professional. She answered all of our questions right off and working with her was a good experience. The people who came to install were also very professional. They said they'd do the job in a day but by 4 o'clock they were done. Everybody knew what they were doing. We got a SafeStep with all the bells and whistles. It also has a shower above and a small sit-down shower which is the best feature. My wife loves it. It's a good investment. They also had a final inspection. A rep checked it out to make sure everything was okay.

I got a discount of $1,200 but the installation cost too much. The rest of the tubs are a lot cheaper. They have seats and places where you put your soap. The one I got doesn't have any place to put your soap. Other than that, they did a good job and the finished product looked nice. I like getting in the Safe Step and soaking a bit. I like the jets. But I called one time about a teeny speck of white where I can almost see through it. It didn't get really covered. I haven't had anybody come look at it. Other than that, I don't see anything wrong with the tub.

Safe Step Walk-in Tubs' rep explained everything well and I was pleased with the things he said and the fact that the tub is guaranteed. He was great. The installers came 8:00 in the morning, and by 5:30, they were gone. It looked beautiful. We just were supposed to wait one day to use it. And the day after that, I used it. It did everything that Safe Step said it would do. It looks nice, it's comfortable, and there are a lot of bubbles, which is what I needed because I have a bad back.

The Safe Step walk-in tub is amazing. The more I use it, the more benefits I find that it has. My mother is enjoying it and she's 88 years old. The tub is easy to clean up and drains fast but the filling part is slow. I wish it would fill up faster.

They've got a long way to go with the installation. I'm waiting on walls for the tub and it's been a month and a half. They kinda ripped everything apart and that left me with a mess. So I'm not very pleased with it at all. We had a magnet problem and they sent me a magnet for one of the panels. But I had to put that on. Some of their caulking is not very good. I'm gonna have to recaulk it. There are a lot of issues that I would not recommend Safe Step to anyone. When I call them, I don't hear from them, and then I call back. I called this morning and one of the gals said, "Well, this other gal is gonna call you." I'd probably won't hear until tomorrow or the next day unless I call back.

I called Safe Step and I liked what the gentleman had to say. He sounded extremely nice and polite. I invited him to come to the house and have a talk with us. When he showed up, I liked everything he said, and so did my daughter-in-law. I am 84 years old, and I have twin handicapped daughters, and we're all three in danger of falling. My daughter-in-law works, and my son lives here with us, too. It'd be nice for all of us to have something that we'd be safer in. So I wrote the check, and I put it in Wayne and Patty's name because they're a lot younger and they’re planning on taking care of Wayne's sisters when I'm gone.

The installation guys did a great job. We had a tub and then a shower next to it and they took out everything. They put the tub in. They got it where we wanted it. They built a wall behind it because I wanted to build a closet for linens, sheets and towels where the shower was. The tub works great. The only problem I have is that we did not get the shower package. The pressure in the handheld shower wand is really weak. We have plenty of water pressure, but it's regulated by the valve that only allows it to come out so hard. Everything else works fine.

My husband and I had both been speaking about getting a walk-in tub but for several years, we just forgot the idea. Recently, I had knee surgery. I'm 77 and my husband will soon be 81. We didn't need to be climbing over the tub in our ages and both of us are beginning to have some medical problems. It would be to our advantage to try a walk-in tub at this time.

Safe Step's presentation was nice. And the installation went fine. The only issue is, a couple of weeks after, Henderson City came out to do an inspection of the electoral installation and it failed. And I've heard nothing anymore from anybody about it. But all of the tub's features are nice. I like the structure of the device.

The people from Safe Step were very professional and nice. The walk-in tub is a lot more than I expected to spend, but I hope, in the long run, it's going to be worth it. Installation took two days, and the installers were very good. The first day, they needed some extra equipment and had to run extra lines, then the second day that they came back, it took the entire day. The walk-in tub has been great. My granddaughter and great, great daughter love it. I've taken three baths in the walk-in tub, and I like the bubble action of it. I have double knee troubles, and it makes my knees feel better for a while. I can't get in or out a regular tub anymore, so using the walk-in tub is a lot easier for me. I enjoy it too.

The rep told me about the product and how they worked. She showed me samples of the material they were made with. I like them. They kept giving me deals on it. The installers got here late but they stayed until they got it done. The tub comes with the raindrop showerhead and I also have the handheld one which you can move around. I use the one that detach more but I like them both. I also like the back massage. The only bad thing is I stay in the tub too long because I like it.

The sales rep had a lot of knowledge about the product, and he explained everything. The installation was great too. The installers were very clean and left no messes. At the end, the rep explained everything and went over it a few times with us. We were very satisfied. It was a really good experience. My wife likes the microbubbles and it cleans your skin and gets all the dead skin off you. She loves the foot jets and the heated seat. She uses the tub at night and she sleeps better.

A crew came in with the Safe Step tub, took it out of the back of the trailer and set it on my driveway. They proceeded to take out the existing tub I had and were very considerate of not damaging it. There were some tilework and other things built around that tub but they were able to accomplish getting the tub out of the bathroom and into my garage. It took a bit of effort. There were three of them and they worked tirelessly. They proceeded to prepare the area where the old tub was for the Safe Step tub, and they brought the tub in and started the process of putting it in place. They asked us where we wanted it, if we wanted it close to the wall or away. They had to take the door frame off of one of our doors in order to get that tub in. And they put it back. We couldn't even tell it was off. They did a great job.

Smooth as silk. Went off without a hitch. Great experience all around. I was nervous about the installation, but had three really good people show up and they were excellent and efficient. I would not hesitate to recommend this product and this company to anyone. The installation took about four hours and they did not leave a mess for me to clean up. The quality of the product is as described and it is just beautiful.

Safe Step had the shortest step that I could find. I had the tub installed and the crew was in and out in two days. On the installation date, they didn't get here until afternoon. Nobody called and told me that they were running late. I could have gone out and gotten some things done if I had known that they were coming later than they said, which was 8 o'clock. That was annoying. And because they were so late starting, they had to come back and work until 3 o'clock the next day. That was two days gone. That was the only real complaint I had. That aside, the crew did a good job.

The sales rep went over the different features of the tub over a laptop, and the installers were nice and helpful. For the most part, my mom is self-sufficient and I watch her use the walk-in tub a lot. She likes the jets. However, her long-term care people said that the tub is very pricey. I should have gotten three estimates, but when you're dealing with someone that wants something done and they're putting up a fight, you’re forced.

The rep was knowledgeable about the Safe Step walk-in tub and what it offered. We got a clear understanding of the benefits of it. He was very beneficial in explaining how the walk-in tub works and what the benefits would be for my legs. I asked some questions as well, and he was able to answer. So, the interaction was good. I was at work and by the time I got home, the installers were finishing up and cleaning. My dad let them in and do what they do. But they also showed him how the tub worked before I got home. And then, they showed me. The highlight for me would be sitting down and being able to use the handheld shower because I'm not able to use anything else.

I considered American Standard and Safe Step, but American Standard wouldn't come down on their price. They said they'd have to put in a new electrical box at my garage. That was gonna cost me more money, so I decided to go with Safe Step. I had the lady out here twice. She came once and stayed a good while, but I had a lot of other estimates from different places too. I still hadn't made up my mind, but I called her back again. She came back from Corbin, Kentucky where she was giving an estimate to somebody there. She got her boss lady on the phone, and she talked to me for a bit. They're expensive, but we agreed upon the price, so we went ahead with it.

The rep made a mistake and ordered a tub that was too small. It took two weeks to get the new one in. Other than that, the installation was on point. The tech did it all in a day, filled it with water and came back the next day to check if there were any leaks. A few days after that, an electrician came to check it out. I enjoy my Safe Step. I love the bidet type thing. After you get a certain age, women have a tendency to leak and that takes care of that odor. I'm also enjoying the music and the jets. I'm clean and I'm having a good time with the tub.

I bought a Safe Step Tub for $25,000.00 and they told me it was guaranteed for life. They neglected to tell me that for life meant 2 years. I called the Nashville factory and was told if I wanted someone to come out it would be $200.00 per hour. With the first hour is when they cross my threshold. The woman I talked with was rude, crude and simply not into company promises. So I reported them to the BBB and that resulted in them calling me every hour on the hour to come out to my home. I didn't take their bait since I was told if they cross my threshold it would cost me another $200.00. They treat you as though you are the dumbest person that ever lived.

Installing the walk-in tub took a whole day. There were four installers from Safe Step, and they put down things on the floor so that they wouldn't be tracking in and out. They did a lot of stuff outside, getting the stuff ready, then brought it inside. I had one of these tubs that went all the way up to the dome in the ceiling, great big pieces, and they sawed that into a lot of different pieces so that they could get it out of there. They put something else in there so that they could bring in the walk-in tub. They did a good job and it's beautiful, but it's big in my little bathroom.

Safe Step was responsive to our questions. But we had some difficulty with the first delivery. It was not the right tub. It didn't face the right way. We were disappointed that we had to wait another three weeks. When they brought the second tub, they were kind to show me how to use it. But they had to be in a hurry because it got very late and they had three and a half hours to go back home. We did not understand about how far to push the lever down to close the door. We got water on the floor and flooded some of the carpet. But they came back. A very pleasant man showed us again how to do all the nice things about Safe Step. I love the tub. I like warm bath water and it produces that. When I get in the tub, the warm jets make my back feel better which makes me walk better. They're also adjustable which I like. The lights are fun too.

Safe Step Walk-in Tubs seemed to have more features and the jacuzzi jets for the low back is a big positive for me anyway. Being able to walk into the tub is the main thing. The sales rep was knowledgeable and seemed to cover most of my questions without having to ask them. I wish I let the installer cover up the bathroom window. It would have looked a lot better. But because of those jets, the whirlpool for my lower back was a pleasant surprise. The only thing that stuck out was having to fill it while I sit inside. But it wasn't that bothersome. I learned what water level I could turn the Jacuzzi jets on. And I was a bit surprised at how heavy-duty the tub is. There could have been shortcuts taken but none were.

Safe Step made an appointment with me and Torres came down. He's the rep here in Arizona. He gave me a presentation, and then my girlfriend wasn't here, so a second time, he came down and gave the same presentation to her. I wanted to make sure that I didn't miss anything. They put the tub down on August 25th. It took two people, and it took a full day. They took out the garden spout which we never used because it's unsafe for old people like us. The tub is the way it was explained to me. It's very easy to use. We use it quite a bit. My girlfriend's skin is looking really good. It's awesome for retired people. It's safe. There's no danger of falling. I like everything about it.

The sales representative at Safe Step came to the house and he gave us a presentation and measured the bathroom, and then we made the deal and ordered the tub. They dropped in the tub and it was backwards. The drains are on the wrong end. So, we got ahold of him again and did another contract and ordered the correct one, but it hasn't come yet. The only thing is the tub is very pricey.

I liked the lifetime warranty where everything should be taken care of, where Safe Step would come and take care of it if we had problems compared to some of the other brands. Also, the rep was very knowledgeable. And the installers knew what they were doing. They came in and got it done, cleaned up their mess, explained everything, showed us how everything worked. So, we were pleased with how they put up the wall that needed to be put up to run the plumbing up and the wiring.

The rep answered all my questions and it was a good experience when he contacted me. The installation was done ahead of time. The guys were knowledgeable. They came on time and was done before 5:00. I was amazed. Shortly after that, I noticed that some of the caulking was a problem. It hadn't adhered. So, I called the company and the representatives were nice and friendly. I was gonna get a callback but that never happened. When I suggested that they just send me a tube of the caulk and I'll just do it myself, they were right here. Later, I noticed that there was water on the floor in the area of the tub and I called Safe Step back and they managed to get somebody out within two days. The guy was very thorough. He took care of the caulking as well as informed me that there was not a leak.

Once the Safe Step sales person came out, we went with them. Our experience was informative and quite good. The installation took a little less than a day, and the people that did it were very good. As far as the walk-in tub, my wife likes the bubbles.

The Safe Step rep was very clear on what she was selling. She didn't try to ** her way through it. She was very thorough. The installers were also very knowledgeable about what they were doing. They did a clean job and put it in very thoroughly. When they left, everything was clean and like they said it would be. It was operational. They said I had to wait. The water had set in the tub for 24 hours to make sure the seal was set. My wife uses the tub regularly. My wife and kids were also able to use their phones to hook up the music.

The sales rep of Safe Step was great. She explained everything in detail. We measured everything to make sure it could go in. The installers were on time, got it done and explained everything to me. They were really good. They didn't leave a mess. They hauled everything off. They took care of it. They did a great job. They sealed everything and made it look really good.

We had a tub put in by Jacuzzi, and it was horrible. We couldn't use it. We couldn't reach the controls, so then we went researching and found Safe Step in a few advertisements. Their rep was phenomenal. He understood why we were getting rid of the other tub and they're $25,000 a piece, so you don't get rid of them easily. It was only two weeks old. He went ahead and measured my arm's length. He looked in his specs and he knew that we'd be able to reach it. Then on top of that, before they installed it, he had them bring the tub here and had us physically sit on it and reach for the handles. Who brings a tub in and lets you sit in it and see if you can reach it before they install it? If we couldn't, they said they would just take it out and there would be no charge. The rep went above and beyond what anybody else was offering to do.

I got a walk-in tub and shower. They told me I had lifetime warranty. It's little bit expensive though.

The installation was a long drawn-out affair. The couple that came and put it in didn't get started till the middle of the day and left till after midnight. Also, the tub doesn't do what it was represented to me it would do. I made a $28,000 mistake. My hot water heater doesn't last long enough to fill it up. After it gets up a little above the seat, it starts getting cold. It is relaxing but the last time I used it, it leaked. I had water all over my bathroom floor.

The installers were two good men and I was very pleased with what they told me. I’m pleased with everything. I use the tub every other night and I like it. I like the hydrotherapy. The tub has two little safety bars in it and I use them to get up. It also definitely helps my wife to get up. So that works really well.

Safe Step seemed better as far as not having such a high step in. It’s a lower step out. Their rep was nice and the sales process was excellent because he brought out all we needed. It's just the price was a little steep for me. That aside, the installation didn't take long. The installers had to go through the wall but they completed that up really well, so I was really pleased with the way they did the work. They had everything in in one day. The tub is excellent and we like the spa and jets. The grab bars in the tub help a lot. We just had to add one grab bar on the side.

The salesman happened to be somebody that my mom had known for years and years and he spoke very highly of the product. He didn't pressure us, which was something that I liked, and answered all our questions. Plus, Safe Step had a sample that I could look at because I like to shower and my mom needed the walk-in tub portion. During the installation, my mom said it was awesome how they got the tub in here and she was very pleased with the whole thing. But the walk-in tub is pricey and I don't like that I'm always stepping on the draining plug, and plugging it up. The seat is also quite deep.

Two guys did the installation of the walk-in tub and they said they’ve been doing it for several years. They had to take the whole tub out. They put up plastic and covered everything they could to make sure that dust didn't go everywhere. They seemed to know what they were doing. They had to do some electrical work and plumbing and it went well. We had a Wi-Fi camera and we put it in there so we were able to watch what they were doing. It was an interesting process. The installation took about six hours. It was what we were told and that was about right. We like the Safe Step walk-in tub very much and its ease of use. We’ve got very good features and the whole process went very smoothly. The customer service has been very good so far and has answered our questions right away.

Our Safe Step walk-in tub is good quality and we like it. The guys that were here were very nice installing it. We haven’t used the walk-in tub that much but it is more convenient. It's got one light though that doesn't work.

My sister had been wanting a walk-in for quite a while. She's wheelchair-bound and can't get in and out with a regular tub by herself. I would put up grab bars and she would get in but she had trouble getting out. She decided she needed a walk-in tub. We had Safe Step installed and the tech did a good job. The work took four hours and it was done the same day. My sister likes the tub. She can get in and out by herself. The only thing was she used the tub and the door wasn't shutting properly until she put her foot at the bottom of that door.

Safe Step called and their rep was okay. The installation went well. I like that the tub is relaxing. I like everything about it like the jets. It takes the sores out of my legs. I use the tub for about 5 to 10 minutes when I'm gonna take my bath and I do it before I go to bed. Everything is good.

I like the Safe Step rep. He came in. He was personable and he sold me on his personality. The installation team was very nice. I thought he was gonna be bothered. I said, “Can you show my son?” He showed my son, too, without any problem. I just wanted to see how his customer service skills was, and he was great. My walk-in tub is working great. I didn't know that after you use it, then there's some air. It shocked me. Other than that, it's great. I love the Bluetooth. It plays my music. I can turn on my Bluetooth in the tub, and I can be in my bedroom and still listen to music. Since I've been able to use my tub, I sleep like a log.

We had good service with them and we love the tub. The installers did a wonderful job. My wife and I wish we did the Safe Step sooner.

The reps did a very good job. The installers knew exactly what they were doing. They did the job really well and it was perfect. We love the new walk-in tub and I love being able to step into it.

The rep was great at explaining the process and the installers were very efficient. The work they did was perfect. But the tub takes a long time to fill at 20 minutes to half an hour.

I called Safe Step Walk-in Tubs and set an appointment, so the man came out and showed me the ropes. I liked it, so I said, “Let's go and get it.” It was nice when I got in there. But I didn't like the water all over the floor. I got a leak on the spray part and it keeps leaking. I ended up not noticing that and I opened the door, and water went all over the floor. I called a couple of days ago about getting it repaired.

I had a rep come out and do a demonstration and I decided to buy a tub. The installation went very smoothly and everything worked out fine. The aeration jets are nice and the overall quality seems to be excellent, although it's very expensive.

The Safe Step rep was very polite. The installers were also very good. They were here for a total of seven hours. Got the walk-in tub all done. It looks beautiful. I love it. I feel safer since having it. I am also getting fewer aches and pains 'cause I'm finally being able to go to my chiropractor, and between that and the tub, I'm feeling better.

Safe Step was really good. They did what they said that they were gonna do. The rep was really nice and detail-oriented. He took the time to explain everything. The installers were awesome guys, too. They came in and did their job. The music feature is amazing because you can actually relax. And the oxygenation feels so good.

I had a good experience with the sales rep as well as the installers and I felt good about the walk-in tub. But we’re trying to get used to it. I didn't expect it to be as big as it is. Safe Step should have a showroom nearby to see the whole product.

When the installation was found to be defective after a week, the problem of aesthetics was ignored. We think the buckling of the facia degrades the appearance of the house. Later a tub-hose sprung a leak and caused a flood. The response time was slow. It took 3 days before we could bath. The flooding issue was not addressed, and hopefully there will be no damage to the house. Only time will tell. Then the drain cable seized, which we are trying to deal with. There is supposed to be a lifetime warranty, but no service response, yet, after 3 days. When you have a tub installed in your house and it doesn't allow you to bath and you are insulted by false promises of repair times and unanswered calls, it's just not worth $23,000...

Water is cold despite the recommended 50 gal water heater. The 101 degree setting does not function properly. At no time was the water 101 degrees. Flooded the bath room because the water jets were not adjusted at time of installation. Junk!

Safe Step seemed like they had the best tub. They came out and demonstrated their product. They showed me how their product was made and what it was made out of, and it seemed like to me it was a better tub than the other guy. The other guy threw me off when he said his tub is what they put on submarines. I didn't believe that. I didn't think they would be able to afford to make a tub out of stuff like they use on a submarine. The only feedback with Safe Step is the salesman didn't want to talk to us after he got out. It seemed like after he got the tub sold, he didn't want to have anything to do with us. They didn't give me a number to call if something went wrong with the tub. I had to figure that out for myself.

I've been trying for three weeks to get somebody to come out and look at my Safe Step tub because I got water running all over the floor. I've never been able to get anybody to do that. I made 12 calls before somebody got somebody to call me back. It took about five weeks to get somebody to come out and look at this tub, which is unacceptable.

Working with the rep was great. There was no high pressure. The installers had the tub in no time. They filled it up with water and showed us different buttons that we could push. The tub is great. I like to shower with it so that when I stand up, I'm sure I'm rinsed off of any soap residue. Also, I can sit in the tub after I clean up, use it like a hot tub, and let the jets do their job.

My Safe Step tub takes 12 minutes to fill up before I could use the features. It takes an hour out of my life doing it, and it's boring, but I get to listen to music and play with all the neat colors. I enjoy it. Also, the jets help a lot. It relaxes the whole body. I would get it as hot as I could stand it. When I get rid of the hard bubbling thing, it would take 20 minutes to get those first two. And I would go into tiny bubbles, I would have to open that curtain, and I've got a fan there that blows in there, because it is hot. It's like a steam bath. It's refreshing in a lot of ways. The first time I used it, I had the best sleep I've had in a long time. And ever since, when I get out, it's the best sleep I have. I've recommended the tub to anybody. My friends have said, "Wow, that looks so relaxing."

We had a couple of hiccups in the check-handling but otherwise, the customer service with Safe Step was good. The guys came on the appointed date and installed the walk-in tub in a timely fashion. We hadn't gotten the surround around the shower portion above the tub installed and that would have been done by now. But that's not part of the program of the installation.

Safe Step was the best quality brand. They had come with excellent reviews. I did a lot of background research, and it was the way to go. The gentleman was very thorough, very professional and explained everything. Any questions I had, he answered quite well. I had really no doubt at the end of that what I was getting involved in. The installers were excellent. They had a separate team for the electrical work. They were very professional and courteous, and I can't say enough good things about them. Everybody I've dealt with from the installation, to the initial interview and the finance people, everything's been great.

Safe Step's rep was very knowledgeable about the tub and very helpful explaining it and all the little bells and whistles that went with it. She took time to explain all that. She was also knowledgeable of what was going on and was very thorough in checking everything out to see that it would be something we could get. The installers were prompt with the time of arrival and in putting the tub in. Also, they were courteous of the surroundings. They had to remove the door facing, but they were able to replace it promptly, and everything was back to normal after. Everything went smooth. I got the shower with the tub. It also has the aromatherapy, and the jets.

Safe Step Walk-in Tubs' rep was the third person and he was the only one that came with a video presentation and explained it. Other companies were less money, but Safe Step had the best deal where I would have the lifetime warranty and would always have someone if I have ever come across any problems. Also, they explained about the parts and how the company makes everything themselves. I've had good experience with the tub. It's a good product to have and you would feel much better after getting out of it. I like the water jets.

Safe Step's rep was informative. He got an answer for everything I asked. Safe Step said the cost would be 16,000. It ended up 19,000. But it's worth it. My new walk-in tub is the best thing since grape Kool-Aid. I love the jets. It is so relaxing.

I feel like I'm being squeezed in a little barrel full of water in the tub, but I'm getting accustomed to it as I use it. I wish it had a headrest for the back of it, though. I go to tilt my head back and I have nothing back there to hold my head up. That's the worst thing. But I like the sauna part and the jets, although I can't use the one that goes from my back because the water's up too high.

Everything was great with my Safe Step experience. The installation went great. Just had a little small strip that I gotta get replaced. We like the walk-in tub.

Safe Step had the best discount and what I wanted. The installers were also very professional.

The Safe Step rep we worked with was fantastic. We love the tub. But it needed a liner put under it because if that latch is not fastened all the way or if a five-year-old gets in the tub and their shoulder hits the lever, you've got water all over the floor. I've already had two major leaks and it was due to the handle on the door. I would have rather it been a little bit longer and a little more shallow. That way, it won’t be taking quite as much water and it would be more relaxing. Also, where you dump the aroma stuff in, it is broken. But we haven't called Safe Step to tell.

The Safe Step rep was a liar. She should have come out and told me that I needed a tankless or a continuous tank of hot water installed before I could proceed with this procedure. Because the water tank I have, which is brand-new, only holds 40 gallons of hot water, and the tub is 100 gallons. So, I didn't have a big enough hot water heater to supply the tank to enjoy the tub.

The installation of our Safe Step tub was quick. The installers put it in and they were gone. I like the whole thing because I understand I can use the rain gear, the impulse and the lighting settings. Everything's good to me. The tub’s working well.

I needed a step-in. I called Safe Step and they sent me this representative here and he talked and talked out here. I've not been able to use the tub though. There is something that was not hooked up right when the installers put the tub in. They wouldn't let us watch them. They kept the blind and the door closed and said they didn't want us to bother them. It made them nervous. My son said he didn't see anything wrong why he couldn't, but he was sitting there in the living room which went straight through to the bath and they shut the door where he couldn't see them. Before they set the tub, they had to put a plywood down.

I looked at the Forbes list of the top bathtubs and I was not impressed. The thing about Safe Step is they don't submit information for those. They're self-contained. I went to the Safe Step website, read some reviews, and studied the situation that way. TJ was my rep and he was fabulous and really good. I have two active duty youngsters in the military and TJ gave me a discount for that. Safe Step gives you a discount for your hot water heater too. They did everything they could. We were cash customers.

Their sales rep Marshall was perfect. He gave me his card. The installation went really well. The installers took a long time but they did a good job. We really like the tub a lot. But it's pretty hard to close it. To shut the door, you have to be pretty strong. Other than that, my husband really enjoys taking a bath with it. Every other day, he uses the tub. He likes the music too. The tub cost a lot, but it was worth it.

I was impressed with Safe Step's rep. She was fine. The installation day was quick and took about seven hours. The people working didn't bother us. We were able to go ahead and they weren't in the way. It was wonderful. We got everything that Safe Step could offer. The product was great for me because I have hip and back problems. My husband has knee problems. We're very satisfied. I'm able to sleep better. I like the microjets and I love the aromatherapy.

The installation was supposed to be on June 20th. But the rep called and said the techs would be here with my Safe Step on the 5th. I asked, "Will you get in touch with the people that are gonna put it in to make sure it's okay with them." She said she would have everything lined up. But I didn't hear anything else from her. On Sunday, I thought someone would call to say around what time the techs would be in on whatever day they were coming. But that Monday at 9:00, the doorbell rang and it was the installers. The installation was a great experience. The tech showed me all the features. We got the tub to match the color of the tile around it and it looked perfect. So far the tub has been a tremendous help to me and we are all enjoying it. I go in there, sit down and turn all the jets on. It's heaven on earth.

Customer service was great and I was well-informed. Our new tub is serving its purpose and I really like it. But I'm an older gentleman and I'm still not sure how to turn the hand shower on and off. Other than that, the foot therapy bubbles have been my favorite feature. I recommend SafeStep.

The sales rep answered all my questions and showed me where the product was made, and that it has a lifetime warranty on it. He had to measure it and make sure it fits. 'Cause he said they had to make it. The rep explained that it was gonna come in, and if they had to remove stuff, they'd remove it, and they would replace it just like they found it. The whole process took four hours. I love the tub. It has a showerhead. It's working perfectly so far.

The gentleman who came over was very personable and nice. He was not pushy in any way. I said no to his proposal and my husband said yes. And he never says yes to anything like that. So, we got the walk-in tub. The installers were here ahead of time. Four men were working with the gentleman who ran the crew. They were great and knew exactly what they were doing. They came in, took out the old tub, put the new one in and walked us through what we're supposed to do. I was sitting in a chair and the gentleman who was running the crew got down on his knees and showed me the pictures and went through everything to me. So, I didn't have to get up. We expected eight hours and they were out of here in five. The quality was good. The paint was knocked up a bit in the bathroom but we have extra paint downstairs. We can just touch it up.

The installers knocked part of my Sheetrock off up where the shower rod was. I also had yellow and white dust over my entire bathroom and they didn't clean up anything. Safe Step lied to me too. They said they'd put a shelf in here, but there's none. They also told me the water wouldn't run that fast enough and they told me to call a plumber. I called the plumber and the plumber said there was nothing wrong with the line. They told me I had to have it in writing before they'd come out here and see about it, and I just forgot about it. We are totally disgusted.

The reps who came to do the presentation knew what they were talking about, and I was extremely surprised at the installers' efficiency. My wife is 81, and she uses the walk-in tub. She's not unhappy with it.

The seller we had is a really nice, friendly guy, and he's really enthused about his job. Installation went smooth as silk, and it was done in one day. The price is steep, and I see a few things on the tub I don't like, like I have to squeeze up against a chair inside to get the door shut. We're also having trouble with the selection buttons. Half the time, they don't want to work and I was gonna call in about it, but I haven't had the time. Besides that, the tub itself is great. It's really soothing and I can just lift up my arms and legs and I'm floating. It's a good product and I'd recommend it.

I like the design of the Safe Step tub. It looks more attractive. The young man who sold us was Brian. He did an excellent job. He was very knowledgeable of what was going on and answered all of our questions to our benefit. We got the walk-in tub combo with the shower package. They said they could do it in a day. They were here around the time they said they would be here and were gone by 4:00 o'clock. Our house is 45 years old, and we had a cast iron tub. They tore that out and I was impressed that they did a beautiful job. We have already recommended Safe Step to several friends. In fact, we're known around the neighborhood as, "Come up to the **'s and bring your towel and $5. They'll make you take your bath."

The presentation was very detailed. The young fellow was there several hours and he explained everything to me. But we had some little setbacks. They sent the wrong tub because of the opening, the hook-ups, etc. They had to go back and get it. When the installer opened the drain thing, part of it was broken. He had to come back the next morning. Other than that, everything was good. They showed me how everything worked very thoroughly. The Safe Step tub is doing what I thought it would do. The neuropathy doesn't go away, but it feels a little better in the warm water. When I get a pedicure, I tell them that the polish is just extra because I just go for the foot rub in the bath. I can barely hear the voice that's announcing something though.

The Safe Step rep was nice, very respectful and informative. The installation team came out and hooked it up in one day. They didn't waste any time. They got right in there and got to work. I can't wait to get the thing so I can play my music in there. But I don't have that capability yet because of where I live. The only thing I couldn't figure out was how to get the water back out of here. I didn't know that there was a thing you can open and shut so when you are in the shower, you can leave it open and still take a shower. We like it. I don't like to spend that kind of money on anything but the wife needed it. It's something she could get in and out of easily. I feel safer now. I don't have to worry about her falling.

There are so many gadgets on my Safe Step walk-in tub and I'm still trying to learn how to use it. The tub wasn't in when their sales rep came and explained things about it. So, I wasn't actually looking at the tub. Then, when the guy came and installed everything, that was fast too. I'm slow on the uptake and it's hard to comprehend stuff when it goes so fast. But I've been able to use the tub. It's just that I have to do trial and error. One of the things the guy emphasized was to make sure that the door was closed and I thought I had when I used it the first time. But it wasn't until after I was stepping out the tub that I noticed that the door wasn't closed tight enough and I had flood on the floor.

I was trying to get a walk-in tub for my mom and get the price her, but I ended up buying one for my wife. My interaction with the rep was nice. He explained things to the point that if it didn't go well, then I wouldn't have bought a tub. I was out of town working during the installation, but they seemed to have done a good job and it was a same-day service. Everything went fine, and my wife likes everything about the Safe Step tub. I tried it out once, and it was all right. The water starts getting cooled down the closer it gets to fill the tub. We definitely need to get a hot water tank. I didn't comprehend that part. The rep and I talked about hot water tanks, but I didn't visualize that whole water heater in there. I have a water heater, but we're looking at 80 gallons of water versus a 40-gallon water heater, so I gotta get a new one.