Safe Step Walk-In Tub Reviews

I had them out to troubleshoot the foot issue and I was told it's as good as it gets. Overall very disappointed in this very expensive investment. Maybe a bigger motor for the jets would be an improvement. Last is the drain, it's by the seat instead of by the faucet end so when you shower you tend to step on the drain closing it and filling the tub which causes soap scum issues.

They gave us a sales talk and they were very conscientious about my whole family being able to come. The installation went just like they said it would. We're happy with most of our tub's features. I'm 65 years old and I have foot problems. The jets on my feet are very helpful. My father is 90 and he has lower back issues, and man, he walks out of there feeling like a new man. We're completely satisfied with it. I recommend them.

The Safe Step walk-in tub is all right. It just doesn't mix the water well. It goes hot and cold. Also, sometimes when you're draining it, it shuts off. You gotta reopen the drain. If a friend needed a walk-in tub, I'd tell them to get Safe Step.

After they did the job, they did the walk through on what was done, and they pretty much took care of what needed to be fixed.

Safe Step came out and did everything they said they were gonna do. They were on the money and on time. I have two bathrooms and both bathrooms had the tubs. I eliminated it to one downstairs, put the walk-in in and what a difference. I like that I only have a short step. I'd recommend the walk-in tub to any friends that I have that are up in age.

I would recommend Safe Step. Their rep was very congenial and informative. If we had something, he would flip through the brochure and show us exactly what we were talking about. I made a list of questions for his second visit. He came back a second time and answered all my questions. There were three young fellas who did the installation and got everything going. They were through in one day. We had a garden tub that had to be taken out which was a little larger than what they normally do. They did a great job, covered the floor, got everything out timely, and came back and reconstructed around the tub area. Everything was neat. They were very efficient with their activities.

We decided to get a walk-in tub and we did some internet searches and gave Safe Step a call and they came in and talked to us about it. The guy that came to sell us had integrity and I liked what I saw. I have a pretty good read on people and I think that I got the impression right off the jump that he was an honest guy. The two gentlemen who showed up to install gave me a rough timeframe of how long it would take, and they were finished on time. They did a decent job. They didn't make a mess in the house.

Safe Step's rep was good. He explained everything. He answered our questions. He was polite and fun at the same time. I thought, “They're never gonna get this done. I'm sure of it. Breaking out a tub and putting in a new one? Nah.” But they did. They did everything quickly and easily. I had to call the installer back. I couldn’t get the drain to shut level. He came back two days later. And he said, “It was just one of the things was not quite right in there. It's perfect now. You won't have a problem. If you do, you call me. I'll come right back down.” And we haven't had a problem since.

The sales rep was nice and explained everything, and it seems everything he said worked out. Safe Step seems to be helping my back and feet some. I like the foot massage and leg massage and on the back also where you adjust the spray nozzles. I’d recommend Safe Step. Both my friends are getting old now and they need the walk-in tub. It’ll help them later.

The rep was very good and he made everything relatively clear to me. The installation went very well. I like the new tub so far. It has made it easier for me to shower and using the sauna was easier.

Safe Step's rep was professional. She came out. She gave us the estimate. But we had one problem after they put the tub in. One of the jets popped out. We had to contact Safe Step. They came out in a couple of days and fixed it. The tub is a bit complicated, but comfortable. I can take a shower or fill it up.

My mom is 86 and she could use a walk-in tub. I wanted it too for my aches and pains. The Safe Step rep was really nice and the installers were very good. They were there less than a day and got the walk-in tub in and done. We've had the tub for two months now and it's very nice. The quality is good and does what it's supposed to do. It does take a little long to fill up and I wish it filled up quicker. But it drains really fast. Another thing is when you're getting in, you have to be skinny. When the door opens, you have to squeeze around to get in there. But it's good.

We had a really good experience with Safe Step. They were very helpful. The installation was very quick and efficient. They did a good job and we love our new tub. It's great. I like that you can get in, you can fill it part way up. I have trouble with my knee. If I just wanna put enough water in it to get my knees in there, I can do that. Go for Safe Step. So far, it's been wonderful. The salesman was very knowledgeable, truthful, and honest. The product seems to be everything he said it was. We're very happy.

Safe Step’s reps did a good job of selling and I was convinced that it was a good tub. After they went in my bathroom and came back out and brought the price out with them, I was a little startled. It was expensive but I decided that probably was comparable with other tubs. They brought the tub, put in the driveway and asked me to sit in it. And I got in it. But I couldn't move my arms out to the side or my elbows out. So, they said I needed the bigger tub. They took the little one back and came back with the bigger one in about three weeks. They took my garden tub out that had all the jets and put this tub in.

The sales rep from Safe Step was excellent. He was very thorough in everything and he was a good salesman. He didn't have to talk me into anything. I heard everything about the tub. The installers were delightful. Rudy and James were a lot of fun. They were busy from the moment they got here until like 5:00 in the evening. So, they were here all day. Personalities were great. So, it was a cool interaction. As far as the walk-in tub, I like the jets. I put a call in to Safe Step because the remote is not working and there are other things that I need attention and they said they would have somebody call me to make an appointment.

Their sales rep seemed very honest and open and my experience with their installer was great. The installation was kind of an odd deal, but it went really well. We had a corner tub in there and the installer had to take the corner out, build it up, and get it straight in there. He did a good job. Also, I really like the walk-in tub. We've showed it to a lot of people and we've always talked pretty highly of it.

I called Safe Step and we made a date. They came and looked at the house and measured to make sure everything would fit. They gave me an estimate. I thought about it for a couple of days then called them back and confirmed that I wanted the work done. They scheduled the work date. They came, did the work, and the tub works great, just like it's supposed to do. I'm old and my hips and knees don't work, just being able to sit in water is a wonderful thing. I like that it's a tub that I can get into it and out of because I can't get up from a regular tub anymore. I'd recommend Safe Step.

The installation crew of Safe Step was very good. They didn't waste any time. We live in a condominium and our condominium approved them putting it in. They told me they could get it in in two days. This place is built like a fort. They ran into some problems they weren't expecting. The concrete is so heavy here that the jackhammer they brought wasn't really strong enough to do the job as quickly and as efficiently as they wanted. So they had to tear a little bit extra. But they got it done. They explained to me on the second day when it was completed how to work it. They gave me the manuals and told me that I would have an inspection at a certain time and they asked me to please have the tub filled to a certain level so that when the inspector came he could immediately get to what he needed to do to check it.

The Safe Step salesman called us and he knew everything and we were trying to digest everything in a very short period of time, which is difficult to do at 88 years old. But he did a good job. He made a sale but I wasn't really ready to make a sale. I was ready to find the information from two or three different people, but he cut the corners very sharply and told us what was there.

I like the Safe Step tub better than the other ones I looked at. The installation was excellent. They finished in less than a day. The quality is good. I like the shower feature they have with the tub.

My husband has medical problems and I also have right foot problems. Our daughter who lives with us had surgery for both of her feet. My husband was worried since we're getting older and he didn't want to leave us having to deal with our bathtubs and showers. He wanted to make sure that we could get a shower while we are sitting down and wanted it to be more comfortable for us.

Their rep John was very nice. I really appreciated working with him. But I'm having a problem with the bottom of my tub. It's not insulated completely on the floor. I have called them to send someone else to complete the job. I can use the tub but I'm considered about it not being basin to the floor. My son tells me that the basin is there to protect the floor in case the tub should overflow. It's done halfway but it has to be completed. Other than that, they did a beautiful job installing the tub. It's very beautiful.

Updated on 04/28/2023: The two gentlemen that were here for the installation were very courteous. They did a beautiful job. If there was any explaining they needed to do, they explained to us. It was a very good experience. The total process took six to seven hours. We just probably should put in a bigger hot water heater. The quality of the work was very nice. We had hot tubs before, so it would have been nicer to have a bigger tub. The gentleman said that if they had made a bigger one, they'd have to put it in before the rest of the house is built.

The salesman said a fifty gallon hot water tank should be sufficient. After changing the elements and thermostat in my hot water heater and still not having enough hot water to fill the tub I measured out 50 gallons and it didn’t fill the tub enough to cover the jets even with me in the tub. The salesman misrepresented how much water it takes to fill the tub. They also said the tub has heated seats. The seats barely get warm and take 20 minutes to do so at which time the heat automatically turns off. The installers were totally unprofessional and sloppy. I can’t believe I paid almost $20,000.00 for a tub that uses way more than 50 gallons of hot water and still doesn’t totally fill the tub. It also takes a long time to fill before you can enjoy the bath. Total waste of money. I feel like calling Safe Step and telling them to remove it.

The sales rep came out to my parents' house and he covered all the bases. He was able to open up his briefcase and show us hands on, “Here's what the map is gonna look like.” He made an assessment on the hot water heater. He answered all the questions. The installers came when they said they were gonna come. They were professional, timely, and got the job done within the timeframe that they told us it would be done. My parents love the walk-in tub. There's no slipping and sliding. It’s awesome.

The tub is a good thing and I'm glad I purchased it. We're very satisfied with it. The sales rep was very thorough and proficient. The installation team was very professional and thorough. They worked as a team and got the job done.

The sales rep was very good and knowledgeable. The installation went okay. The installer was by himself so it took him two days instead of one day. But he got everything done. I love the tub. I like the fact that I can actually take a bath because I couldn't get in a normal bathtub and sit down and get back up. I enjoy taking a bath in the new tub. Plus I love all of the different types of jets. But it is a little expensive.

The sales rep did an absolutely excellent job presenting the product and had everything answered. He's obviously qualified, intelligent, and presents a product very, very well. In today's world, too many people wear masks. He was in the house and he had a mask on. I said, “That's not necessary.” He pulls it down halfway, blow his nose and mouth, and you have trouble understanding him. I gave him permission to take it off in my house. We weren't worried. That may be minor, but it annoyed me. It doesn’t look very professional.

The sales representative that came out let us know the benefits of the Safe Step walk-in tub, and he didn't do any of high pressure tactics like, “You gotta make a decision today. The price is gonna go up.” We were getting ready to set up for installation when we found out that my husband had congestive heart failure. We didn't get the tub installed because we’re getting ready to sell the house and we're gonna move back home with our daughter.

The salesman was a salesman, and he told me things that made it sound like it was exactly what I wanted. When they came to install the tub, the door leaked and they had to make some adjustments, and they thought they had it fixed, so they left. Then after several times of flooding my bathroom, I called them back because I kept trying to figure out now what I was doing wrong, and it wasn't me. They came and readjusted the tub. The repairman gave me some tips on how to keep the water warm and how to use the tub, which I didn't know before. I couldn't figure it out from the instructions. But even now, the water gets cold before the tub gets completely full. It might be a problem with our water heater because my husband tried to use it without using the tub at all, and it just run water, and the same thing happened. It didn't fill the tub and it got cold. So we adjusted the hot water heater. We're gonna see if that makes any difference.

They suck. They promised a lot that the tub would do that it doesn't. The installation was great and the techs who installed it were really good. But I paid almost $23,000 for the tub and I should have just gotten a shower chair. It's not very accessible. Also, the door on it, I have to squeeze in. I just had a new hot water tank put in. They had told me my hot water tank was good for the tub. But it can't even get it halfway full without the water going cold. Plus, I have to be in there for two hours to have the tub fill up all the way. By the time it's up my calf, I'm already done washing. The jets are not very strong and they're useless for my back. They just give a bit of bubbles but that's it.

The service team that came out was great. They told me exactly what was going on, why they were doing it and the way they were doing it. I watched them do the whole thing, and they did good work. Getting in and out of a tub was my main problem, and I like the tub's walk-in feature, because I can just open the door and walk in or out.

The rep was very informative and personable. He dealt one on one down to a human level, not like a salesperson. He explained how it operated and all the things that it offered. The installation experience was fairly good. There was one portion of the wall that had damage on it but that was the only issue. They told me before the installation that they would have to do some removing of doorway frames and that they really don't do the repairs of whatever plaster gets broken. I'll have to get that fixed. Other than that, the techs put everything back and caulked everything. They swept and mopped the floor. They did a very good job on cleanup.

Safe Step installed right where my tub was, triangular in the corner. It's a little bit short, though. I can't even stretch my legs out. They had plenty of room. I don't understand why they didn't put a little longer tub in. I'm not dissatisfied with the tub itself in terms of getting what I wanted as far as the health process is concerned. But I am concerned about the size of it. I felt like they didn't come and talk that over with me and see what I thought. I wouldn't recommend it unless people could stand right over them and make sure they do what they said they were gonna do.

I keep looking at web sites for walk-in tubs. I need to see pictures of what is being offered. A salesperson came to the house, wanted $35,000, and couldn't even show pictures, or have a showroom to see the one tub that they offered. We must to be able to see and sit in one, to decide if our needs will be met, before spending our money. Any showroom in SF bay area?

I Was already sold on bath and shower..But almost didn't get it because agent was so nasty. I wanted to be clear on payments before signing the forms. The agent got very upset. He started yelling at me. My husband had to tell him don't be upset, I'm spending my money. And he calmed down. I no longer was interested but my husband wanted to move forward, so we did. He said it will be like six to eight weeks before we hear anything. About the tub installation.

The rep I spoke with at Safe Step was very knowledgeable and it was fine with the install techs. They showed me the features. The only thing is I wish the tub was a little bit longer. I feel like I'm sitting scrunched up in a little hole.

The placement of my shower for my mom to get in was a problem. So, we have another bathroom that just had a tub, and I said, “You know what? Let's check these out.” My mom is okay to get in the Safe Step, but when you open the door to get in, it hides that bar for her to grab to get in. It's behind the door. So, she tries to grab the door. I go, “No, mom. You gotta go behind the door.” She's 94 so she's not dexterous. I also can't even shut the door. It is so hard to push that handle down to make a seal. I have a hard time. I have to take a towel and help push it because it hurts my hand. So, I wasn't happy about that. That's a struggle, that I don't know how an older lady would do it by herself. It makes it a bit easier for me because I can hang on the outside. And the cleanup is a little easier, but it is hard for her to get her out and to try to grab that handlebar that is behind the door. That's crazy.

The sales rep was good and the installation team was great. But I was supposed to get $500 for putting my brother-in-law. He got a tub. Also, my sister was supposed to get $500 too, but she didn't get anything. She got one first and then I got one.

They were very quick and efficient efficient. They did put in the tub pretty good and it's working good. My favorite feature so far is the movable showerhead and my wife puts on the water bubbling through there so that she has both jets and bubbles making her feel comfortable. But she and my daughter have at least once forgotten to empty the water before opening it up. We got flooded but I showed them what to do.

The rep was real detailed in explaining things and the installers did a good job. They did it in one day and they were in and out. The tub is easy to get in and out of and a lot handier than the old one.

I love the bathtub. The tub itself is fantastic. But the installers did a terrible job. They did such a bad job that a second person had to come and clean up their mess, but he didn't do a very good job either. When he left, the rain shower doesn't even turn on now and the shower bar that holds it up to the wall is loose. He left caulk. He didn't clean up the caulk as he should've. That was what I was expecting him to take care of. I've already spoken to their customer service people and they're ready to come back and repair everything and get it right. I wanted to talk to the sales manager and when he did call me back, there was something going on with one of our phones and we kept getting disconnected.

The installers were awesome. The whole thing has been really good. I like the fact that the door swings in and not out. The seat warmer is very nice. The little towel bar on the outside and the little shower nozzle are also nice. So it's really good. I like the tub. It's worth the money.

The first people that came out and installed the tub said they can only go 48 inches high with the surround of it. But when Tim came out, he said “Oh, we can do different from that.” He used this shiplap on the walls and he did just perfect. The tub is a beautiful product and we're just getting used to it.

The installers came and installed the Safe Step tub. I had considered putting a different ceiling in, but I wasn't sure, and it was left unfinished. But the tub was in. Then after that, I had to have surgery and I was laid out for a couple of weeks. Because the bathroom is right off my bedroom, I didn't want anybody coming back. So I called Safe Step as soon as I felt better and said, "Can we get this fixed?" I got passed on and then they said somebody was coming up on Friday. But it went on and on. Sometimes they didn't return my calls. So I told them, "Look, I've given you plenty of time. It's not a big job to finish this up.” But they kept saying, "Well, we’ll be out Friday." I said, "Could you possibly do it before Thanksgiving? I'd like to share this with some of my friends. It's good PR for you.” But none of them called me back.

The rep was very informative and nice. But when the installers put that tub in, they messed up my tile. They chopped up three bucketloads of my tile. If I had known that, I could have got my tile man over here and he'd have got every bit of it and I could've saved it. When I got down there to the bedroom, they had already chopped it up and put it in the buckets and thrown it out. I also had an issue with the door. So I called the rep and told him about it last night. He said he would see what he could do. It's gonna cost me something to get my doorframe fixed. Whoever drove those nails in that doorframe didn't know how to drive a nail. It went all the way through the wood. But the installers were nice and polite. They had to come back a second time because it wouldn't drain. So the other guy came and got it straightened out.

Everything went smooth with the installation. Two people came out, and they got there around 8:30 and they were gone between 3:30 and 4:00. They did an excellent job. My dad said he liked the tub. He likes the jet where they massage his feet and his back. The tub is pretty safe. He could get in and out of it.

The sales rep was very knowledgeable and answered all our questions. He was good. The installers did a great job. I've only used the tub once and I liked it. The only thing is it takes a little while to fill up. But my mother doesn't have a problem with that because once the water gets up to her feet where she's able to turn on the jets, she washes her feet or scrubs them, and she's using the jet. The bench has a warmer in it. My mother loves the tub.

The rep and the installers were very good. I love the tub. My favorite part is the hot water and that it covers all my legs.

The installers were excellent. I love them. I couldn’t ask for a better group. I love the tub. My favorite feature is the back massage because I had back surgery and my back is stiff and I have stiff muscle and arthritis. Plus I had bilateral knee surgery and it's good for that. I've enjoyed everything about the tub so far.

I got a walk-in tub to help my mom. Safe Step's reps were great and the installation of the tub was quick and easy. We've had it for two months and everything is good.

The installation of our walk-in tub was okay. The installers had to take out another tub and put it in. I need to get some other work done around the tub. But it was good. I like that you walk into the tub. I also like filling the tub up in the water, the Bluetooth, and the air and the massage features. So far, so good. I enjoy using the tub.

I needed to get a walk-in tub because my dad is disabled and needed to live with me. He's 91 and I am 68. We chose to get a Safe Step tub. The installers put it in and they left. Working with Safe Step was excellent and I very much like the product. I would recommend it.

Our sales rep was very professional. He came in and answered all our questions. He showed us exactly where everything would be. The installation was pretty quick. The crew didn't have all their parts the first day they came out. But on the second day, they had everything and they were in and out within a few hours. So far, no problem. The quality has been everything the salesman said it would be.

The rep explained everything and showed different materials. It was a pleasant experience. Tim and the man he had with him did a wonderful job with the installation. They were done in one day and they cleaned up. So it was a great experience as well. I love the tub. It has all the new features. I love the upgraded features. The tub is a wonderful product and I would highly recommend it to anybody.

The installers did a great job. They were very professional and everything went so smooth and they cleaned up after themself. I'm enjoying the tub so much.

Safe Step was easy to work with as far as setting up appointments. The reps showed up on time and was here around the amount of time they thought they would be. So, it was an okay experience. I love the walk-in tub. But somebody's coming out today because they've already got to fix something on it. There are hinges that are inside the door and there are plastic plates that cover those hinges. One of them has already come off and another one’s getting ready to come off. So, they've got to re-glue it.

Everyone was professional and did a very nice job. We've had a couple of minor problems with the Safe Step tub and they sent out a repairman. We're waiting for a new nozzle for one of the jets and hopefully, that will solve the problem. Other than that, we love the walk-in tub.

My first contact with Safe Step came over and I showed him what I wanted. And he jerked. I was taken aback by his quick response. He said he thought I wanted a walk-in tub. I said I wanted a floor-level tub and that he could leave. He said no and asked to show me what they have. So, he showed me the floor-level walk-in arrangement but not really a tub.

My wife has used the Safe Step walk-in tub and been quite impressed with it. We've had to have maintenance people back here about three times because from the factory, it had some problems. But other than that, it seems to be okay now. We've been happy with it.

Noah, the sales rep, was great. He was very informative and polite. He went step by step with us and told us to call this number if we need anything. We could contact him if we couldn't get anybody. He was all around a great guy. But we had to postpone the appointment with Safe Step. The reps were afraid of some structural damage and we had to wait for contractors to come in and check it out. All we need to do is brace it so I had to reset the appointment for the 21st of November for the installers to put in the walk-in tub.

I enjoy the Safe Step walk-in tub and I like the water jets. The salesman was kind and patient, and the installation was outstanding. The reps were very professional. They didn’t leave a mess and took everything away.

The installers were super good and everything has been satisfactory to this point. My wife especially likes the Safe Step walk-in tub. She has got the onset of Alzheimer and because of that, she enjoys the lights and that it can play music. It seems therapeutic to my wife, which was the main reason for buying it.

I had an old-fashioned clawfoot bathtub and now I have to use a walker, and I couldn't use the clawfoot bathtub unless there was somebody here to help me in the bathtub and supervise it. So, I wanted something that I could use myself that would make me more independent. I chose Safe Step. There were two guys here most of the day, which I understood was going to happen because it involves both electricity and plumbing. They did their job very well. A guy came that evening to check it out, and I gave him a check. It was all very much as I was told to expect. It was done very well. The installation looks great. It's sort of like my trophy thing. I haven't used it as much yet. I had to leave a few days for the epoxy to just set, but I used it a couple of times and it's great. The handheld shower is terrific, so I use that.

The Safe Step walk-in tub is great and it does everything I want it to do. My favorite is the heated seat especially now that the weather is getting cold. And I like that it is made here in the USA in Tennessee. People who are looking for a tub should definitely take a very hard look at Safe Step.

Safe Step was by far the better tub of the best three choices that I could find. And I had them come to the house. So, I talked to Safe Step a little bit and they were the highest one. I got them down to where I wanted, so we went with it. The installation crew was great. The two guys tore the old shower out, put the tub up and they cleaned it. They did everything. They kept asking me, “Is there anything else that you know of we can do?” I suggested a couple of things, and they did it for me. They really did great.

The sales rep from Safe Step was very good. He was friendly and professional. My only issue was the salesman said that the job would take one day, and that was absolutely false. It took two and a half days because of the plumbing. They had to take out the old shower and I didn't have a problem with that. I only had a problem with the fact that he said it would be one day. I would have felt better if he had said, "We usually try to get it done in one day, but sometimes we can't." What I had to do was rearrange my schedule and that annoyed me because it was last minute. If I had an idea, then I could have planned ahead of time, and then I would have been okay.

Working with Safe Step was wonderful. I love the guy that came out and showed the product to us, and he's one reason we decided to do it. He really presented it well. The people that put it in were wonderful too.

I like Safe Step. I did a little bit of research, and I wanted the company that was made here in Tennessee. So, that was even a better plus because my mother and father are both from the state of Tennessee. The sales rep who came by was good and thorough. I asked a ton of questions and I even have a picture of me in my tub out in the street because the reps brought it and asked me to sit in it to make sure that it was gonna be okay. It was a little too narrow and the rep sent it back and Safe Step built another one that was a little bit wider. So, everything was good.

Randy, the salesperson, was very thorough. When he did the demonstration and explained everything, he said it would take about three weeks before someone would call us. And the reps came out within that time. I got a phone call and they let me know when they were coming out. So, everything ran smoothly. I didn't have to call anybody. Bowen and Shane, the installers, did an excellent job. They were very professional and knew what they were doing. So, we didn't have any issues. From start to finish, the installation took about six and a half hours. I'm hoping and I'm quite sure that everything would go great. They filled the walk-in tub with water and ran the jets, and everything went well. I got the walk-in tub for my back and for the jets but mostly, I got it for my parents because they are elderly. So when they come down, they'll be able to take their bath without any issues falling.

I liked the person from Safe Step who came to speak to me and I liked what the walk-in tub looked like, although it has features I didn't care about. The installers were hard-working and quick. They had the floors cleaned and they tried to be very careful when I told them I have a front door screen that's heavy and slams loudly. The tub looks good but I was a little surprised at how long it takes to get more than ankle-deep and the water doesn't seem to get warm enough. Other than those, I love the showers - the stand-up one and the handheld one - and I’m very appreciative of the seat because I have some disability with standing for any length of time.

I wanted a company that I could depend on and who would come and fix it because it's guaranteed for my lifetime. It was reassuring that Safe Step would send somebody to a place where they were having a problem. The installers worked hard but they weren't very friendly. They had taken the door off to the bathroom and one guy stopped what he was doing because I was watching him. He put the door back in and he shut it. Also, there's a trapdoor that you can get to and that came open. He didn't tell me it was open and all the dust got into my closet. He could have told me that, that door came open and all this dust and dirt is getting in your closet or something, but he didn't. And there was a little key that I wanted and it was sitting on the windowsill and it was gone. I questioned him about it and he gave me one. He said the keys are all the same but that little key was smaller than the one he gave me.

When the sales rep came out, he looked at the space and explained the product to us completely. He spent a lot of time going over all the features and benefits. We spent as much time as we needed and he answered any questions we had. He just went over everything. He was really informative. By the time we got to the part of making a decision, the decision was pretty much already made. The Safe Step tub is everything we were looking for at a really good price.

The salesman who came out was a great salesman and I liked him. Also, the installation was a great experience. Everything worked out just fine.

What I was looking for was a transfer from a tub to just a walk-in shower. But when Safe Step came over, they explained all the shower stuff. The install was three quarters of a day. And they were very pleasant. It seemed very good. Those jets are wonderful. I have chronic back pain, and it's wonderful. It relaxes me a lot. It's a great place to have a cup of coffee at on an afternoon. I already told my sister that they should get one if they could.

The Safe Step sales rep was a really nice guy. He was very helpful. The install guys were really nice, too. It was a little bit of a difference between like when we were sold it. We didn't realize things we were going to have to do to the bathroom. I kind of had the feeling that it was going to fit into the space where we had the other Jacuzzi tub and now, we've got some tiles and boards that we have to replace on the floor because the other thing was bigger.

The sales rep was really good. The delivery guys were really, really good as well. The gentleman asked me where I wanted the handles at and he put them right where I wanted them. But it'd be nice if I had a handle by the chair. I like the seat that they put in the plan. It was really nice.

The Safe Step salesman had an appointment with me at 0900 and was here promptly and left 45 minutes later promising to return with a quote for my walk-in tub. He never came back. I called the company multiple times over the course of the next two week and never did get a quote. I was told that I was "bothering" and "being dis-respectful" the corporate offices. I have since found a contractor that is doing the work I want done but will avoid Safe Step in the future.

My mother thought that Safe Step would be a better way to feel safer in the tub and not standing in the shower. She's afraid of falling down. The installation didn't take very long at all. Everybody was friendly and it was great. Everything's nice aside from sometimes, I hold it down too long on the remote control. When the blue light flashes in the middle, I don't know what that means other than it can't recognize anything I've done for the last two minutes.

When I found out Safe Step could serve as a tub or a shower, that was appealing to me. I was very pleased with the two young men who installed it for me. One has been back to make some adjustments, so they've been easy to deal with. I felt positive about the install process.

I liked the price. And the one guy said, “You have to do it now or not.” I don't do business that way. But we still played with it. The rep was knowledgeable of everything. He was concerned with the safety end of it. It has some of those hand holds that you suction cup on the walls. Safe Step should have those in there. They're not safe. We did not get the door. They talked us out of the door, so we got the curtain. There's still a lot of water ending up on the floor outside. I like being able to stand up. The only thing is we didn't have a lot of stuff put in it. Soap, shampoo, and you almost have to open the curtains. We set it outside and that doesn't work well.

I called the number and Safe Step set up an appointment. Had a salesman come out and talk to me. My son came and sat in on the discussion, and the salesman was wonderful. I never saw anybody any more prepared than he was, and gave us the presentation and showed us everything. We put down a deposit. A few weeks later, the guys came and installed my tub. And I was tickled to death. The major one’s name was Frank. He was as personable and as fun to talk to as any installer would be. We had a wonderful experience that day.

Sometimes, I push the water jet, and I push the air jet and it opened the door. Other times, I can't get it that way. Safe Step advertised a 4-inch step out of the tub. Mine is 7.5-inch step out of the tub. I'm 90 years old and I've got arthritis. 4 inches is not that big of a deal, but I just wonder why. Everything else is okay. I'm very satisfied with it.

Whoever I spoke to made arrangements for someone to come here and speak to us, and to look at the situation with our bathroom that it needed to go in, and our electrical and water heater. And because my husband is also a military veteran, and he is on disability through the VA, all the things that you have in place for the special things like that, she deducted it from the total cost of the walk-in tub. And she said, “Well, this is how much it will cost you.” My husband put down $8,000. So, there was a balance of 13,000 that needed to be financed. She did it right there. Everything was approved the first time when she came. So, that worked out well. But my husband told me yesterday that he had already paid the tub off.

I like that our Safe Step tub opens up and I can walk in and out of it. The sales rep that sold it to us was Gary and he was very knowledgeable. He was very nice to us and he wasn't pushy. He sat down, took his time and talked to us, and we really liked him. The installers who came in were very nice, too. The installation took all day but it was well worth it. The tub is wonderful. I only fill it so full because I'm afraid of falling but it really works good. I wash my hair quite a bit in it and I really like it. Also, I was in terrible pain before we got it and I've noticed a big difference.

The Safe Step sales rep and installers were great. However, the seats are very uncomfortable for my wife because of her hip. But I know that I can always get one of those waterproof pillows and she can sit on it.

The rep was very forthcoming and personable. He knew exactly what he was talking about. The installation went very well. The techs did it in one day. I use the tub three times a week and though it's a little pricey, I really enjoy it. My wife enjoys it too especially the jet part around her leg.

I like that Safe Step is American-made and since it's American-made, you can get replacement parts easily. The rep was very nice and positive. I didn’t feel like I was wasting my time. The installers were also nice and prompt. They cleaned up everything. I really enjoy the tub. I like how it's immediately hot water. It has been a godsend as far as I have a bad knee and bad feet. It's a lot of money. I had to dip into my savings, but I felt like I needed it and it was worth it.

The Safe Step reps were quite professional and cordial. They explained things to me. The only thing was they had the hot and the cold water switched. But I like the idea of not having to put a rubber mat down. I have the chair. They put in a horizontal bar for me close to the chair and then another horizontal bar as you step out. He had put another attachment so that I could put the sprayer head down there right on the chair. So I didn't have to stand up or turn it off when I was sitting in the chair. I'm quite pleased. However, I would like to have another shower caddy. I would recommend Safe Step. The price would be objectionable to a lot of people. But it was worth it to get somebody in here that knew what they were doing.

The installation went really well. Really nice guys put the tub in. We like the tub but there's a little button on the back of it when you sit down on the right hand side and I don't know what that's for. Also, I don't know what to do with the aromatherapy stuff. Other than that, everybody who we've talked to is really nice. The tub looks really nice and we're satisfied with it.

The rep was a very nice man. There was no pressure. The installation crew members were honest people. If there was a little glitch, they explained what they'd have to do and they asked permission. They did very well. They were very thorough and when they completed the installation, they explained the tub thoroughly and left me instructions. They were very caring and it was a very personal experience. The tub is comfortable.

The sales rep was very pleasant and the installer was extremely nice. He did an extremely good job. But I'm having problems now 'cause the air quit and I've been trying since September 8th to get a service call and I can't get anybody to do it. I keep calling the service department and they keep telling me they will get ahold of the man to get a hold of me to schedule an appointment. It hasn't happened and I've called five different times. We can still use the tub and everything works except the air jets. But I'm in this thing for $22,000 and I have a lifetime warranty yet I can't get service. I'm not very happy about that.

The representative was excellent and the people who installed the tub were very good. But the tub uses a lot of water to get the full use out of it. Also, it was awfully expensive. We also had a problem finding an outlet for the aromatherapy but once we did, that was okay. The tub is easy to get into.

The Safe Step reps were very nice. However, there's not much room to sit on. If it was just a little bit wider there, not from hip to hip but from backbone to knee, it wouldn't affect getting in and out of the tub, but it certainly would make you feel safer. It is also extremely costly, but it is of good quality. I like the different jets on it. It's a longer tub than what I had. So, it's tough for me to get up on my feet. I've been in a wheelchair for 11 years now and it's really hard for me to stand up. You have to do that to reach anything behind the faucets because they're quite a distance. So, if that seat was deeper, it would be easier.

For somebody who could move around a bit and help themselves to get in and out, the Safe Step would be a very nice thing. But it's a hassle really with somebody who's almost completely unstable. My wife is not able to get around much. It's difficult getting her in and out. We also seem to be having some trouble with the drain on the thing. It doesn't work properly.

I couldn't have asked for a better rep. Also, the installers were great. I really like the tub. My brother got one 10 years ago and this is so much better than what he got. His is not anywhere near the quality of this one. I recommend the Safe Step to anybody.

I was not happy with the installation. They got the seat going the wrong way the first time. They said I ordered that, which was ridiculous. The way they had come in, I'd be facing a wall. It made no sense. The wall that they put up was very rough. I had to have somebody else come in and redo some of it. The quality of the tub is good, except they broke something downstairs in the plumbing. But it looks nice. My husband is pleased with it. I recently went in and it was nice. I thought that the water would come up higher on me. But it only goes to not even my waist.

The rep came out and showed a little movie. Then the installers came out and put the tub in. But the installation didn't go well. When the tub was in, my husband was gonna take a bath. But the thermostat was put in wrong and it was opposite of what it should have been. If he thought he was having cold water, he had hot water. Then they came and turned that. They had to change the hose because the hot and the cold was opposite of what they should have been. It seems to be okay now.

The tub leaked and my floor is ruined. They were here today and moved it so we could tear all the flooring out and replace it. The walls are black. The drywall and wood are molded. We got the tub July the 5th and we have never used it yet. First time my wife tried to use it, the water ran out the door. So, they had to come back and replace the door. At the same time, they found the leak and turned it off, but it already ran for a month. I talked to them Monday and they showed up today and took the tub out. We pulled a part of the floor up. It's completely soaked. It's got to be all completely replaced and the walls are gonna have to be replaced. I got a contractor coming tomorrow to see what the damage is gonna cost to fix the floor and walls. It happens, they're getting it taken care of and that's the main thing.

They came in and showed us the product and what it would look like. The tub is very good. I like the heat and the bubblers. It's good for me because I just had surgery on my feet.

The man that did the installation was very knowledgeable and I was happy. It was an excellent job.

Mike was a smooth talker. The worst part was that they brought the wrong tub. So they took it back and we had to wait two weeks for the correct tub to arrive. They installed the correct tub but we had to wait five weeks for our receipt of payment. Now it's six weeks and we're still waiting for an amendment of our contract. Since they delivered the wrong tub the first time, we need an amendment of our contract when they delivered the correct tub. We have called many times to ask for an amendment of our contract. Not only that, but we're still waiting for it to be inspected. We don't know who's supposed to inspect it. They make promises but they don't fulfill them.

When the salesman from Safe Step came, he told us that the people coming to do this installation would be certified plumbers and electricians, which was a lie. Neither of them was certified in anything. I asked them when they got here and they just do installation work. But the fellas were nice enough. I did have one issue with the way they did the work. They had to run an electric line across the outside of my home to run current in for this unit. I asked them if they were going to put that in a PCV conduit and the guy said they didn't work with conduit. The best they could do would just run the PCV line on the outside of the house.

I had a Safe Step tub previously. My new SS Tub has so many new features! I love the aromatherapy, the microsystem. It drains so quickly! The shower is flexible and easy to use!. The lighting system is soothing. My neighbors are envious! Looks beautiful in my bathroom!

Jill came and explained and told me how they work. By the time I was ready to purchase my tub, they had a lot of features added to it, which was comfortable for me to use. The installer was a very friendly person. I did call Safe Step back because they had to pull some of the areas from my tub so that it could get to the plumbing, and it wasn't sealed back properly. They said to take pictures and I took pictures but nobody came back to fix it.

I like the tub. It looks good. I also like the jets.

There are a couple of things that are problematic, but I can work around them and I'm doing fine with my Safe Step tub. I'm a larger woman midriff. I don't have a lot of room to squeeze myself into a position to be able to open the door to be able to get out. Other than that, everything's fine. The quality is good because it's a great, seamless apparatus and it doesn't creak, leak, and move around. It seems to function great. The thing I like the most is the water whirling around when I'm done washing up. I have a lot of arthritis and the tub seems to help with it.

The sales rep was able to find the perfect tub for my father and get it to him within a week and a half. They had it in stock over here in Albuquerque. My brother did the installation and the representative went over in detail what to do. The tub is working well.

The sales rep seemed to be able to answer any questions we had and the installers seemed nice. The caulking could have been a little bit neater, though, but the tub is fine.

We love our tub and the guys who installed it were amazing. But we started noticing that whenever we would drain it, it would leak at the bottom. One of the pieces on the hinges came off as well. I called the number that was on the website and I could never get through to a person. When I left a message, nobody called back. Ryan was the representative that we ordered it from and he gave me a number that he likes to use. That's when I finally got a human being.

The installers did a wonderful job. They had to cut a big hole in my father's bedroom to get it into the bathroom, but they put a panel up so there's easy access to everything in it. It looks pretty good. The only thing was there was a shelf at the wall that I couldn't move. I told them, “Well, you guys would have to move that,” and they didn't. They didn't caulk the wall that they put up next to the wall that's in the trailer. They did leave a can of caulk, and I didn't ask them to. It took me several days before I found that, and I called him and that's when he told me that. But I'm disabled and my mother's disabled too, so we can't do it either. So it's like an unfinished job. But he said that I could take some cleaner and get the pencil marks off the wall.

I love Safe Step. I like standing there with the water just running all over my head, all the way down my body. I got a girlfriend down in South Carolina who's interested in getting one.

The Safe Step tub is great. It is 10 times better than the American Standard. The installer was a little wacky, but in the end, he did a good job. I give him an A plus E for effort.

We like that Safe Step Tubs have a lower door and not hard to get in. Everybody we talked with had been 100% upfront to us on the tub, including the manager that came and fixed the door when it started leaking. A latch was loose on the door and we didn’t know it. He adjusted it and we've had no trouble with it since.

The sales rep was good and the installers were nice. You can't be in a hurry to get in and out of the tub. It's gotta fill up then it's gotta drain.

The sales representative was awesome. However, we only got to use the tub once because it leaked so bad. The first time I called Safe Step, they said it was our fault. But the second time, they're gonna come out and look at it. I have a lifetime warranty so they should not hesitate when I call and have a problem. I hope they’ll fix that Thursday. When it gets fixed, I'm gonna love it.

The installation went well. I appreciated the people that worked on it. It's a learning process using the tub and while I'm learning, funny things happen. I also have a question and haven't got the answer from the people that need to tell me. They installed a switch in my closet adjacent to the bathroom. I don't know what it's for.

The installation guys came and put the tub in, and the installation went well. They made sure everything was to my liking. I really like my new Safe Step tub. I enjoy it. I like that I could just walk in it. I like the Jacuzzi part of it where I could just relax my full body. I also like the shower part. It has the option to do a shower.

The Safe Step rep who came out to the house had a lot of information and pictures and testimonials. He explained it thoroughly and how my husband would benefit from it, and he went over the financing and payment. It went well. There were a couple of issues with the installation. There was a lack of proper communication. It was a complete remodel of the bathroom. So, the lack of information and explanation of how to prepare the bathroom between the company that installed it and my contractor was the issue. The installation was behind for at least a month, but it's done and I'm happy with it.

My Safe Step tub has helped my legs out. The only thing I don’t like about it is that I have to struggle to get the door closed when I get in there. My legs are still too big to wiggle in between the door and the seat. It’s just gonna take me time to find the right combination. When I do, it’s gonna feel great. The sales rep did a really good job of explaining what it was, how it worked, and how it helped other people with their circulation. The installers did really well, too. They got it done faster than I thought they would. They had access to the bathroom from an outside door. So, it made it easier. Everything went just like clockwork.

We like our Safe Step tub. The installation was pretty good and the crew was really nice. We like sitting down in the tub and being in that much water. The handheld part where you can wash your hair with it while you're sitting down is really nice. The shower part feels really nice, too. The tub's just a little bit too narrow for me.

When the sales rep came out, he did a good presentation. I like the grab bars and I love the jets on the tub. I took pictures and showed it to a couple of family members and friends. They were glad I got it. My heart only works about 20% so when standing up in the old shower, my husband had to get in with me and soap me off and shampoo my hair. It wore me out. I thought it would be a lot better if I could sit down. But right now, I can only sit in it for 10 minutes. I'm hoping I'll get more used to it. I wish the seat was padded though.

Everything went very well with Safe Step. I'm very pleased. The sales rep was great and the installers were awesome. However, I tested it out and the water didn't get hot enough for me.

I talked to Nick who works for Safe Step, there was an appointment setup for the 13 Jul 2022. My sister had setup the appointment for my mom, but when he called my sister to verify the appointment he was so rude to her, my sister told him maybe his company was not for us. My sister was so upset she called me. I called him to make sure that maybe there might be a misunderstanding. There was no misunderstanding, he was very rude to me right at the start. I told him, we don’t need to deal with him or his company. I suggest anyone wanting a product that Safe Step sells, to look elsewhere!

The salesman was very friendly and answered all of our questions. He gave us a few days to think about it where others that we talked to wanted to do it right away. The installation was very quick. I was surprised that there were two guys. They were here at 8 o'clock in the morning and gone by 4:30, and it was done. They cleaned up everything and it was great. I love the tub. The thing I like best about it is I could just sit in it. I've had knee surgeries and back problems. I can get the water level up over my knees and lower back, and just sit there. The only thing I would change if I could somehow, and I don't know how, is the design of the entrance door. It's kind of in the way. Once you get in, you got to swirl around behind it to close it.

Safe Step came when they said they were gonna come, and their guys did a good job of selling the product. They were very knowledgeable. They said the installation was gonna be about eight weeks, and then ended up being eight days. The installers also did a great job.

The salesman was very good with what he did. He explained everything and he was really upfront with everything. The installers were fantastic. They were very neat. Customers were taken care of the whole time. Safe Step is a good company. They care about their customers.

A gentleman by the name of John came out and when we saw the products, they looked pretty decent. John was very professional. He showed us all the parts and how well made they were, and he had a good spiel. But he never showed us a picture of the tub. I had a Jacuzzi tub but I'm in my 80s and I have trouble getting out of the tub. So I told him that I was looking for something I can get into and take a nice, hot soak. He went on about everything then gave us the information on the cost, which was a little over the top. Then, he told me the tub would be delivered to me within six to eight weeks. We met him on the 24th of February and I got a call telling me this tub would be installed on March 10th, which was way too soon because I expected it to be mid-April.

I had a very simple conversation with Safe Step's sales rep and the installation was very rapid, though the tub wasn't working for quite a while. They thought it was a pump, they thought it was the switch. Finally, they determined that the electricians installed the wrong circuit breaker. It has been repaired now and the tub is working. I like that I can get in and out of it pretty easily and I have no problems with Safe Step, though I believe the original electricians were not really qualified to do their work.

The representative that came out gave an excellent presentation to me and my husband. He worked with us, waiting for us to get approved for our credit, which we did. They put a $1,000 down payment and we were supposed to put another $1,000. But the rep said, “No, everything's set for the payment.” Then we didn't start paying it until after the tub was installed, which was great. So it was able to get me to prepare for that month it started. Safe Step also asks medical questions in reference to high blood pressure, which I have. So they do go through the list of things and when they check that off, it gives you a discount on that purchase.

The salesman was really professional. He gave us information that we needed without being pushy. The installers were great. They came in, did their work and left without leaving any sign that they were there except for the tub. So, it was fantastic.

The company was absolutely brilliant. The people that came and installed did a good job. It was dirty before they came. They were fabulous to work with. My wife loves the tub. But it could be better if there was a little bit more space in the tub to open the door because my wife needs to kind of scrunch up in order to get the door opened around her knees.

The sales rep and installers were very professional. For the installation, they had to come back because they found a defective part on the tub. But they were very nice and the quality of the tub seems to be very high. It was what I was looking for and I use it all the time. Aside from that, when we had one question, Safe Step's reps were able to help us over the phone with it. I would highly recommend them.

Safe Step's sales rep was very good and everything is fine with the tub.

When I called, whoever answered the phone was enthusiastic. The salesman that came by the house seemed knowledgeable. He was a pretty good salesman. Then the service people did what he said they would do. The tub works.

Safe Step's salesperson came out and did an excellent job of selling me on the walk-in tub. But there are a couple of things that I haven't heard from anybody since they installed. Other than that, the installers were very proficient and they did an excellent job. Everybody’s been extremely professional. I paid $19,500 for my Safe Step and it's a big investment. At the time I got it, I was debating whether to upgrade my truck or get something for my back. I'm glad that I got the Safe Step and I like the jets on it that are on my lower back.

Safe Step did a good job. The sales rep explained things well. The installer came in bad weather but the installation took him only six hours. So he did a good job. But I wish I would have had an extra grab bar installed. The guy asked me at the time if I needed another one and I wish I would have told him, yes, but I didn't. So, other than that, the tub seems to be working fine. It's so easy to take a bath or a shower. I don't have to move a bunch of stuff around and it's much more convenient.

The salesperson told me so many different lies, it wasn’t even funny. He told me that my water heater would be just fine, but it's not. When I complained that I couldn’t fill up the tub to utilize the jets because I couldn’t get enough water, he said, “Well, how big is it?” I told him and he said, “Well, that should be fine. Maybe you need to have a plumber come out and look at the elements.” I said, “I’ve only lived in this house three months, it’s a new-build.” The person that came out that did the repairs said, “He lied to you. There is no way a 45-gallon water heater is enough to fill the tub up with hot water.” So here I am with this tub that I can’t use the jets unless I buy a bigger hot water heater.

The gal that came was better prepared than anybody else we’d spoken with. The tub is what it’s said to be. It’s safer to get in and out. It's comfortable and it looks nice. They did a good job of installing it. But there is one area where the caulking didn't stick to the wall, and water can leak down. It needs to be fixed.

I love the tub. I really like the microjets that put air into the water. The tub rejuvenates my skin and gets rid of the dryness on my legs and my arms. I've really been pleased with that. Safe Step did exactly what they said they will go on to do. The tub has worked out really well. My only problem is the length of time it takes for the water to drain out. I talked to the technician when he was here and then I've also talked with Safe Step again. The rep let me know that it was normal.

The salesperson was very good. But I was not happy with the installation team. The tub was fine but they did not put it in like I wanted it. They did a poor job of installing the drain on the tub. It wasn't draining downhill and then they took a two by four and nailed it into one of my joists and pushed it up and then another one to hold it down. But the tub has good quality. I like the water jets all the time.

The salesman sold Safe Step with a good pitch, but I'm not real happy with it. The tub has leaked ever since I've had it. I've had them out and I've called and called, and I called three weeks ago. I told the girl, “Hey, look. You told me to pop the button out and I went by the instructions. Well, the top of it broke off.” She said, “Well, we're gonna have to come out and service it, and it's gonna be $179.” One reason I bought it was that there was a lifetime warranty on the tub. But now they want $179 to go out and service it. I don't understand. The tub cost 18,000 and I've only taken a bath in it about 10 times in the past eight months. It shouldn't be leaking. I should be having better results than what I'm getting.

The rep was a really nice guy. The fella who was in charge of the installation was really informative and knowledgeable. He got everything explained. But his hired help left a little bit to be desired. One was on the lazy side. Also, my wife is a bit disappointed as the tub is a bit small to her. Additionally, the salesman said our water heater would handle it but we've got to upgrade our water heater. The heater handles the tub in the summertime but in the winter, it doesn't when all the water is dead cold. All in all, it was a pretty good deal. It has hydrotherapy, the air and the water jets. We're happy with it.

The Safe Step tech was very pleasant. The installers knew what they were doing, cleaned up everything and everything seems to be working the way it should. I had a couple of issues and a gentleman came and fixed them. I'm loving the tub. It seems to help quite a bit.

The installers got the installation done in a day and they did a very good job. We really like the microbubbles and the lights because the lights leave a good timing for the tub. But one of the little metal handles broke off. So we have to call them and get a replacement. Overall, we are very satisfied with the Safe Step tub.

Safe Step's rep explained everything really well and showed everything we wanted to see. So, it was a good experience. The installation team was okay. We still haven't got the issue that we had called for fixed. The outlet that they installed in the tub for the outlet is just lying in there. The worker that installed it never showed up to fix it, and I've never gotten back to them to follow up on it.

The guy that we dealt with was a salesperson so he made everything sound great. But everything was positive with him. I like the jets and the whirlpool of the tub. The jets on the muscles of the legs are my favorite thing. We have the quality of water heater that the guy recommended. But by the time we fill the tub up, the water is barely warm. So we've not used the tub that often because of that. In order to get the best results, we're going to have to buy a bigger water heater. Even though ours is what the company recommends.

I liked the people that installed my Safe Step. They were very nice and the lady that sold it to me was excellent. But the 40 gallons of water is quite expensive here and the one panel in the front fell off. Plus, one of the covers for the hinge fell off and I'm not sure how to put them back on the panel. It doesn't look like it should and it's not quite in there right. But it doesn't take away from the appearance. Other than that, I love my walk-in tub and I like the shower. I tell everybody I know about the tub I got from Safe Step and if anybody wants to buy one, I'd tell them that that's where they should go.

I was pleased with the Safe Step rep. Also, the crew was fine. But considering the fact that the representatives are not local, I know whatever issue I have it would take time for them to get here. I wanted the jets and it's cool. I've been getting in hot water most days for so many years. I now have some conditions that make that difficult, and I'm able to get in hot water again. The problem is pushing the button. Sometimes it drains, and at a certain point, it stops. I had to open it several times because my drain is slow. And at a certain point, it stops draining with the push button and I have to push it over manually. For the amount of money I spent, I should have zero issues.

The staff at Safe Step was great but we had issues with the installation. The tub had to be taken out and reinstalled because of the caulking issues with it. Everybody was nice, jumped on the problem, and took care of it. But we were disappointed that we had to go through all that just to get something that cost that much money. And it is still having a little bit of caulk issue, which really unnerves me.

The sales guy was awesome. He was very articulate with the product and didn't sell me on it. He was very nice about it and explained everything to me. I love the way he went about being a salesperson. The installer was quiet and did an excellent job. He did a good clean up behind himself when he did the installation. I like everything about the tub and I can hear my music too when I’m in it. When I first tried to use it, it wouldn't come on and the features on there weren’t working. I was in the tub and I had my phone with me, and I told my daughter to check and see if the green light that was supposed to be on for the electrical was on. And that was what it was. Then, we tried to use the shower and it would just shoot up and water would come out. So, I called Safe Step about that. The guy came right out. He said he knew what the problem was and fixed it right away.

The salesperson was a friendly guy and he explained everything to us. The installers were very nice and clean, and everything's working fine with Safe Step. We enjoy the tub though we didn't get all the bells and whistles. We just want to get in and out the tub. Since we’ve had it installed, it’s easy to take a bath and shower.

The sales rep was good and I liked him. My mother enjoys the tub but there are a couple of things that could have been done differently. The caulking doesn't seal well and I'm gonna have problems on my wall behind this. It should have been a one piece that comes up the wall and it's not. It looked good when it was done. But as soon as the water and a body is in there and there's weight, it separates.

The lady came out to speak to us and explained everything, which was the reason why we decided on Safe Step. The installers showed up at the time they were supposed to. They came in and looked at the area. I was ready to drape off the bedroom but they said I didn’t need to do that. They said they could drape my bed if I would like, and I said they could. They draped the bed very nicely with plastic although it wasn’t necessary. They got to work and it had it done in half a day. They took out our tub and shower unit. It was very professional, quiet and they cleaned up after themselves. It was a good experience.

We love Safe Step. My husband can take a bath every day, which he couldn't before at all. And I couldn't get out of those regular ones anymore, either. So it's wonderful. The handle fell off right away and they had a service person within the next day. He put it back on and he also saw something else that maybe the installers didn't put in right, so he did that. He said he would be calling me in a bit. I like the lifetime guarantee, I hope every time something goes wrong, I could call them, because I'm old. I don’t know what to do with it if something goes wrong. You can buy the walk-in tub at Lowe's but you don't have the electricians and the installation people, and they don't put them in.

I saw the tub a very long time before purchasing it because of the price. But at the time, I had a bad knee and I couldn't climb in and over the tub that I had. So, I decided this was the product that I needed to get in and out. But I'm sorry that I made the investment. I’m not happy with the tub. There are several reasons why I'm not. I'm not comfortable with it and there are things that are not working correctly. The water that goes into the tub, by the time it gets up to the level where you can turn the jet on, it’s not as hot as I would like it to be because there's some kind of a control in the tub that only allows the water to be 104 degrees. So, the man's coming over today to check that to see if it is 104. Because I don't think it reaches 104. I want it to be hotter and there's nothing I can do on my end. It's very upsetting to me. Because when I get in my tub, normally, I can make the water hotter or colder just by turning the knob. I can’t do that with this.

I got three different companies that I set up appointments with. At the end of listening to their sales pitch, I liked the combination of qualities that Safe Step had the best. The installer came and it was done. The tub was clean. My only complaint is in the tile on the wall where the old grab bar was, they left the screws in the wall, which is a little unsightly.

Safe Step's customer service was wonderful. They were patient with us and friendly as well. A week ago, the tub was leaking around the big shower. But the man came out the day after I called and he fixed everything, and it's working fine. I'm a diabetic with neuropathy and I would have to go across town to do and pay for the exercises I do in the tub. Before, my legs were just healing on the outside, not the inside. Now it’s doing both.

The sales rep was fine. Our interaction was very good, and when the Safe Step team came out, they installed the tub in one day. I like the tub because it's easy to get in and out.

The rep was great and very professional. She came in and we talked, and she was very courteous and offered me up everything that I needed. The installers were very good. They explained what they were gonna do and they got to it. I was overweight at the time I bought the tub and had it put in. Now, I've lost a bunch of weight and I don't need it. But I use it. It’s easier for me to get in and out of and take a bath. It was a fantastic and enjoyable experience with Safe Step. I'm very happy with it. I have been talking it up to people and telling them what it does and how good it was putting it in.

My Safe Step tub is a little too short for me but I like it. I got it for my wife because she gets cramps in her legs. The quality is great. The carpenters that put it in were experts. My house is worth about $2 million, so I was kind of concerned about them installing and cutting all that out to put that in and that they might not do a good job, but they did a beautiful job. Everything was good.

The installation of our Safe Step was great. They showed me how to use it and did a good job. I love it.

The installation went well. They did a very good job, and I’m very pleased with them. We're doing well with the tub too. We love it, and the main thing we like is the jets. My husband has toes amputated off both feet so it's great for him to get in and soak his feet.

The installation of our Safe Step could not have been better. From the very beginning to the end, the gentleman who came to get the information and to measure for the installation was absolutely fantastic. He told us exactly what to expect and when to expect it. It was a flawless installation. I could not have asked for a better group of people.

I called Safe Step and the guys were very good and did it in a heartbeat. They knew what they were doing, which is the best part. It was a very nice experience.

The sales rep from Safe Step was very professional and he knew the things I was going to ask ahead of time. So, he was prepared. The installers were fast. They came in, they saw what they needed to do, and they got it done. They showed us how the tub works and left the information. I just wish I had thought of one thing when they were here. I was thinking it would be nice to have another bar on the top. I gotta wait to call them for that because I got to have them come out and do it. So far, there were a few things I wish they had filled in on where the holes were. At the bottom where the tub fits in, there was a nice little gap. But they did what they were supposed to do. Also, it's too expensive but other than that, it's nice. I like the heated seat while you're waiting for the tub to fill up. It'd be nice if it could fill them faster. I sit there for a good 10 minutes at least.

Safe Step's sales rep and installers were very good. We like our walk-in tub.

The sales reps were great and everything went well during the installation. The installers did a lot the first day but they had to come back and finish up on the second day. We like everything about the tub and the only issue we have is it’s a little hard to close the door when we get in. There isn't much space or room and we have to turn to the side to get the door past us to shut it.

I have a Safe Step walk-in tub, which I got a few years ago for my wife who became disabled and is in a wheelchair. That was difficult for her to get through that door without assistance. We have a shower that has the regular glass door and I couldn’t help her really get into that. So, I got the Safe Step walk-in shower so that I can put her wheelchair right up to where she needed to be, and she could just get up, twist 90 degrees, and sit down on her shower stool. I really love it. Unfortunately, she never got a chance to use it.

I called Safe Step and the reps came out and assessed what they could do. They were perfect as far as telling us what we're going to have and how they're going to do it. They came in when they said they would be here and they came in with their crew. They took out the shower which we had in there. They even had to take parts of the doorframe off but you wouldn't know it. Everything is perfect. The tub fits right exactly where the shower was. They never touched my vanity place at all and didn't have to move anything. It's exactly the way it was except it's brighter, clean and white. So, I changed the colors to light blue as far as the rug. When they were done, I couldn't be happier. I never dreamed that they would get this done in one day and they cleaned up. Everything is beautiful.

The sales rep and installers of our Safe Step were fine.

The purchase of our Safe Step was great. We liked our sales representative and the installation went very smoothly too. It was a few weeks ahead of schedule. They said it could be up to eight weeks. But we got it after six. We also enjoy the tub. It's my mother-in-law who mostly uses it and she really enjoys using it. It's helped her a lot. It's also helped take some of the stress off my wife of having to help bathe her.

We're having trouble with the drain. When you try to drain, it will stop up the tub. But when you try to drain it out, it doesn’t drain out. I called the name on the Safe Step brochure and she told me to pull the drain out and tighten up the screw a bit. I did and it worked a little bit. But then the maid came and she was cleaning the tub that we told her not to bother with, because we think it’s touchy. But she may have stepped on the drain and something happened there. It happened again when my husband got it in last night. He had trouble getting out of it.

I'm not very happy with Safe Step at all. We had it installed on April 1st, and up until a couple of weeks ago, I was only able to use the tub once. The pipe that was bringing the water in flooded the whole floor. It was not installed correctly. They finally got somebody out there and they fixed that part of it. But then because of being flooded and the water dripped for so long, the mechanism got all shorted out and that didn't work so we didn't have any heat in it and jets and nothing worked in it.

The gentleman who showed up is one hell of a salesman and he sold us. $18,000 isn’t pocket money. The install was good, and I haven’t had to call them back. The only thing I had a problem with is in the instructions, it says underneath the door is the white plastic plug. I take that out, make sure it’s clean, and put it back. However, there’s no way possible of putting that back. It doesn't go back once it’s out, so every time I go in, I have to be sure it’s sitting in there when I close the door or it will leak. My wife tried to help me put it back in and make sure it was stable, but it was loose. Other than that, we’re very happy with the tub. All I do when I get in it is I play with the buttons. If people really want a walk-in tub and can afford it, I would recommended they get a Safe Step.

Safe Step was amazing from the very get-go. The installers left everything so clean when they left, and they went through what I was supposed to do and gave me all the instructions. They did a wonderful job, and it looks beautiful. The tub is amazing, and I love every single thing about it, especially the Bluetooth.

The sales rep came to the house and showed me everything about the Safe Step bathtub and shower unit. A lot of it was photos on the computer. He was here for a couple of hours and we went over everything. The tub was installed a month ago and I like all of its features. I slid in my bathroom floor twice before I got used to it though. Usually, I run a tub of water and I get in, but I don’t do that with the Safe Step. Now, I have to get in, then run the water.

The installers were upbeat and amazing. They were a great bunch of kids. They did a great job and beautiful work. It was a joy having them over. I love the tub. Our only problem is that we need a bigger water heater. It's amazing just floating in the bathroom. I love it. We've got the skin of a 50-year-old now.

In short, the most egregious issues with Safe Step Tubs of Minnesota, Inc. is that they came to splice wires from their newly installed heated jet tub to a bathroom outlet. One GFI services two bathrooms. They did not pull permits. They did not have their work inspected by the city. The general contractor's license was expired when work was performed.

The installers seemed to know what they were doing. But for our first experience with the tub, we had a flood already. So it wasn't too good. It's a lot to comprehend right away. You're gonna have to do it slowly. The door on the tub has that handle and it needs two clicks. It has one click, then you got to pull it a little harder. You have to force it. I wasn't aware of that and that was where we had the flood. The water came through the door.

We thought the Safe Step salesman was great when he came out to sell us the tub, but he was much less than great when I called him when they were installing it. They were having problems. The installers first installed it in the wrong place. When I went in to look at what they had done, I asked why was it so far away from the wall. It was not where it was supposed to be. It was supposed to be where the old tub was. They said my water lines come up above the floor, and the tub wouldn't sit on top of those water lines. I told them they've got to do something else because I didn't want the tub all the way out, that far away from the wall.

The Safe Step tub was installed in one day. We're kind of surprised that it takes so much water. We have a small water heater and it only fills it up just a little past my husband's ankles. You have to wait until the water heater gets hot again for another 10 minutes to fill it up. Also, we had failed the first electrical inspection because there was something left underneath the tub. Then when we went up into the attic and saw what had happened and showed it to the inspector, he failed it again. We can't even get into our attic because the wires are sitting on top of all of our stuff. That was the end of April. We only want to see the guy with the license. We don't wanna see these guys that just come in here and do whatever. Nicole who was the one that we've been talking to with the inspection said that the guy wasn't coming back from vacation until yesterday. We are waiting for it to pass inspection.

The installation team of my Safe Step tub were pleasant and it took them two days to do the job. The tub takes a long time for it to fill up, but it's okay.

I interviewed two people, Safe Step and Kohler. Kohler was 10,000 more expensive than Safe Step. When the guy came out, he gave us a video. Safe Step is made here locally in the United States. The other big key is that as long as we own the house, it's a lifetime warranty. Safe Step is also a little smaller, which is better for our 98-year-old mother. They did a wonderful job. I was happy from the person who came to the house and sold us on the tub to the guys that installed it. The company was absolutely wonderful. Everybody was very knowledgeable and they did exactly what they said they would do.

Safe Step contacted me after the tub was installed to make sure everything was okay. We did have one tiny glitch, and they took care of that right away. I had done some research and determined that Safe Step would be the best purchase, the safest, and the best one for our needs. My experience was far better than I had expected. The installers were a little bit earlier than I had thought they would be. They were going to sit outside and wait. So, I hurried so that they could come in. My husband's disabled, and I wanted to get him out of the bathroom before they could come in and install the tub. They were apologetic, kind, caring, and helpful. The installation took so much shorter a time than I had anticipated. Now that the tub is finished, my husband is so secure. He can hold on to the high walls. He can go right in and sit down. There are lots of grab bars. The tub makes all the difference in the world in our lives.

There was no pressure, but great explanations and information sharing about the Safe Step tub. I was excited about it when I saw it, but especially for my husband who is disabled. They sold me and my husband, and he's hard to sell. My husband's afraid of falling and has difficulty getting in the shower, and this was an alternative for him that he could enjoy. It has so much to offer, and I’m really happy with it. I like the way the colors come on the water. The lights, the voice, and the sound, I just like it. It's a great and relaxing experience.

The installers took the old tub out and put the new one in. The tub was a little bit high-priced. But I like the jets and the bubble bath. The thing I don’t like is it's too small. They gave me the dimensions but I didn't realize till I went to get in there and used it how small it was. Also, dirt clings to the tub, even after I wipe it down after I get out of the bath or the shower.

They did a good job. The shower is nice. It was a little expensive, but that's okay because I had to get it.

Purchasing the Safe Step was easy. At first, when I signed the contract, I didn't hear from them for a couple of weeks which got me worried that I had contacted the wrong company. But once they called and got things rolling, it went smoothly. The installer was good about what he was doing. He had to remove a doorway in order to get the tub in there. I was happy with how things went. I was totally satisfied.

I like the tub, but the salesman was not honest and even with great credit the financial company he used is terrible. The interest rate is 7.9% which will cause the tub to actually cost $35 thousand with the payment schedule. The salesman told me that my 40 gallon water heater would be fine, knowing full well that the tub takes 85 gallons to be able to use the jets. He also said payments would be deferred for 4 months. The financial company said 3 months, but of course started charging interest immediately, so at $50 per month interest, I don't feel it was actually deferred. I don't have space for a bigger water heater so I had to go with tankless, which including installation cost me $4,500. I am disabled and thought the tub would help me but all it has done is cause me financial stress. Unless you are wealthy, I do NOT recommend buying this tub!

It was a good experience with Safe Step. They were very professional. We had a tub in the master bath and they took that out and took it away. They put the Safe Step in, parallel to one wall. It's pretty nice and it’s a well-built tub.

I like the tub but I had trouble with the chair. This morning, I used the hand thing and it worked all right. But I had water on all over the place later on at the tub.

The sales rep was great. He explained everything. The installers were supposed to be there between 8:00 and 11:00. They got there before 9 o'clock and started to work and were out there. They were polite, took everything out and cleaned everything up. The quality of work done was great. I like that I can get in, sit down in it and have a nice hot bath.

It was a very good experience with the Safe Step rep. The installation team was also a good crew. I couldn't have been happier. I like being able to walk in the tub. I'm a 100% disabled veteran and it gives me a little pleasure when I use it.