Safe Step Walk-In Tub Reviews

I can sit down and use the showerhead. I don't have to worry about falling and I feel comfortable sitting down in it. I like all the features because they’re good. I feel more relaxed when I'm in there taking a shower than I did any other time.

I thought he did a good job. He was caring and cleaned up after himself. The leak really wasn’t his fault. It was a bad fitting going to the water faucet that turns it on and off, and it was just a drip. It happened over the holidays, and we had to shut it down for four or five days before he could come back and fix it.

The tub takes a lot of water when you fill it up. I had a 40‑gallon water heater and changed it to a 50‑gallon, and it fills up fine. I have warm water until the tub is full. The only thing I don’t like is that once I fill it enough to use the jets, I run out of hot water if I want to wash my hair.

That’s not the tub’s fault. I just like to wash my hair while I’m in the tub after bathing. I’ve changed my routine and now wash my hair in the shower and do my legs there, and that works out fine. It’s just frustrating to take a good warm bath and then have cold water when you go to wash your hair.

My wife hasn't used it but it seems to do have a lot of good features. It looks like a very good piece of machinery.

The sales representative who came was very nice and explained everything clearly. The installation was completed in one day, and they explained how it worked. The quality is great for getting in and out. I don’t have to step up to get into the tub, and the bars help pull me up.

The visit was very pleasant because we had asked them. It wasn't a cold call. The gentleman who came out was extremely personable and was very knowledgeable about the product. He took a few minutes to understand our situation and what we were looking to do. It wasn't the high pressure sales pitch that you get a lot of times. It was more personalized. I had a lot of technical questions about things like the electrical supply and how the plumbing would be hooked up. He had a good deal of technical literature, which is my forte. Also, I'm a veteran and so was he. We had that kind of connection right away because veterans tend to get along with other veterans.

Safe Step was expensive but it was very competitive with the other brands and local contractors here in the area. I am an engineer by training. I liked some of the features of their product and the construction was better than the others, which were all fiberglass, so we decided to go ahead with Safe Step.

Installation day went fine. They called me a couple of weeks ahead of time and we set a tentative date based on the estimated delivery time for the unit. When we got a firm delivery time, they called and it was as expected. We confirmed the appointment and they said they'd be here at the house between 8:00 and 8:30. They were right on time. If you deal with contractors in this area, getting them to show up can be a feat sometimes.

The installers got here and said it would be a one-day installation. They started at about 8:30 and were out of the house by about 4:00, so it was as promised, which was good. The only issue I had was that they had to cut the wall at the bathroom entrance because it wasn't wide enough. They then put everything back together. They told me that they would be taping it and putting drywall mud on it. I know 5-year olds that could have done a better job on the drywall piece.

All things being said, that was the kind of thing that took me about 25 or 30 minutes. I sanded it all down and I put another layer on. Right now, it's just up there and ready for paint.

Other than that, I was very happy with other aspects mechanically and electrically, as well as with the neatness of the installation. I have shown the Safe Step’s sales brochure and mentioned it to a friend who was getting ready to do some renovations.

My wife used the tub and loves it. In the near future, I will start using it as well.

I just wish we had molding around the opening in the room next to where the stairway is, and explained to us how far out in the middle of the stairway it was going to be. Because we would have had some work done to make it closer to the wall than it is.

It doesn't leave much room for people to get by. I'm upset about that. But there's nothing I can do about it because it's already done. So, I guess it would mean moving the rail we have to go up the steps.

We rarely use them. Well, my husband says we're not gonna change the way it is. We're not gonna have our railing moved. It is what it is.

Installation was okay, but they left some things undone and they had to come back and finish that. But it's no big deal. I'm not happy about it not draining. It takes forever and I end up dipping it out so I can get out of it. They came out and they said there wasn't anything wrong with it. Must be my plumbing. I didn't have trouble with my plumbing, now I do, and that's gonna cost me some money, so I'm not happy about that.

It’s hard to get in and out of that sucker because I'm overweight. I'm 220, and when I try to get in I've got to twist around to get in. They gave me the bars and the one on the tub at the front is really helpful, but the one on top is not that helpful. They said they were gonna put one outside my front door, but they didn't, so I don't know what happened to that one.

Mike was really nice and very helpful. He’s tried to take care of all the problems, and he’s done all he could do. I'm gonna have to get a plumber and see what the plumber says. If he says it’s not my plumbing, somebody better fix something. The guy they sent back out the second time to finish what they didn't was great and he worked hard. The guy who was with him was in a hurry to get out of there, so I didn't like that one guy. He had his little earbuds in and he didn't respond well. I had a good experience. It may seem like I am, but I'm not that dissatisfied with it. I just wish that it would drain right. If it did, I wouldn't have a problem in the world. But I'm happy I can take a bath, and I couldn't take a bath before.

The installers got the job done, but they could have done a better job. I wish they took the rest of the damn tub out, but they just cut out what they needed to and put the other one around it. They didn't finish the trim work and did a rough job on part of the trim work, and I wish they'd had taken a little more time and finished it up. It’s part my fault and part their fault because the day before he came out, he called me and I told him to bring some door trim because they might not have enough to put it back all the way to the floor. He told me not to worry about it ‘cause he’ll make it work. Well, he didn't make it work and I ended up having to go buy a new door trim.

And it’s not that they rushed it, they just didn't take out anything that wasn't necessarily in their way. Once they got the main part of the tub out, they left the framework against the walls and part of the tile still in there and they didn't patch the hole in the floor where the water line and drain went through. I had to patch part of it myself because it stuck out further than the tub.

I suggest they get a better electrician because he went up in my attic and drilled three holes before he finally got one that worked. He came out through the side of the wall up above the door, which was about two feet from where he needed to be, and then he ran it lying down and didn't even mount the box to the walls, just laying in there on top of the tub framework. Plus, what they don't tell you is that a 50-gallon water heater will not fill that thing full with hot water. I had to upgrade to an 80-gallon light commercial water heater, which set me back another $3,000.

Someone came out, he had everything set up with a 45-minute to one-hour presentation, complete with pictures, but we didn’t want that. About halfway through, I was bored and not even paying attention. A few times we told him to skip. He basically came close to losing the sale, and we might have gone with another company.

We wanted to get it done and not deal with all the extras. I know it wasn’t him and his presentation, the pictures made Safe Step look like the cheapest and best option. I don’t think it’s really the cheapest, and maybe it’s the best, I’m not sure. But we went ahead and did it.

We didn’t really know much about prices, but we basically wanted one thing. A walk-in tub, plain and simple. We didn’t need all the jets and extras. When he compared prices from other companies, he was showing the tubs with jets. If there had been a basic model included in the comparison, it might have been the same price as Safe Step or even less.

The tub is good. The installation was crap. It was like a nightmare. We were sitting in the living room when suddenly we heard banging, they were chiseling out part of the bedroom door jamb. That’s not supposed to happen. The installer said the walkway wasn’t wide enough. The sales representative had said they would take the door off the hinges, which would have been fine. But the installer told us, we have to take off the door jamb. Then he said, they’ll put it back.

After putting it back, I took a look at it and sent pictures to the service manager when I called about it. I’m still waiting for a callback. It’s clear to me that people are dropping the ball with Safe Step.

But when they put the door jamb back, there were chips in the wood. We basically need someone to come out, remove the door jamb, install a new one, and repaint it. I’m thinking about hiring someone to do that and then sending the bill to Safe Step.

The other issue is where they installed the tub. While putting on the cover pieces to close the gaps between the tub and shower and trying to remove the old tub, they chipped some of the wood. I wish I had taken pictures beforehand. It’s poor quality.

I later called him back because the person who helps me take care of my parents told me to file the tub on insurance to see if it would cover it. The salesman was on it and got me the receipts and paperwork I needed. I called him Friday, and he had the stuff within the evening or the next day. He had everything I needed emailed to me.

The installers were good guys. They were worried to death about not getting it done in a day. I told them not to worry about it since my parents have a walk-in shower and the tub is just for the future. They came back the next day, worked hard, and finished it. They were able to answer questions we asked them.

My parents probably don’t know much about the tub, but the ladies that take care of them say that it’s really helping out a lot. It makes some things easier. I haven't gone over all the features yet with the lady that gives them most of the baths, but she turned the jets on for my mom.

The only thing that I don’t like about the tub is it doesn’t open out. One of the other ones I looked at had a door that opened out, and I really like that. But I like the way the Safe Step goes inside. Other than that, so far, everything’s been awesome.

The install went very smoothly, and the crew was very professional. They did their thing, cleaned up, and showed us how it worked. Everything works perfect. We got to use it after a couple of days. I’ve liked it every time I’ve used it, and my favorite thing about it is the jets. We would definitely recommend Safe Step and tell people we had a good experience all the way around.

Second, my wife took a shower in it the other day. When she opened that door to get out, it blocks one of the handhold things. She can’t even hold it. She’s in a wheelchair, and I have to help her. If I’d had known that, I would have got the type of tub that the door opens out instead of in. I don’t like that part, but I can’t do anything about it. It’s already paid for. I’ll just have to live with it.

I was satisfied with the installation. But we had a dispute with the installers about replacing the floor. I had water damage, and I had to get the pressed wood taken out and put plywood. They did that. But when a guy was fixing to put a piece of molding in front of the tub, I told him I had to put some flooring down first. He said they don’t do the flooring part. In the end, I had to do that separately. I didn’t pay them the full amount we agreed. They knocked off $200. But still, it was pretty expensive. I should have shopped around a little more.

The sales representative did a great job. I like the walk-in tub. It really does my legs good. I can tell at night when I’m sleeping. I can sleep a little better, and my legs feel better.

We like the micro bubbles part of it a lot. It actually does a very good job of cleaning areas that are hard to get to, and for old folks, that’s kind of a plus.

However, when it’s cold out, our hot water heater doesn’t really keep up that well with it. We have to play games with it a little bit, we'll fill it up part way and turn the water off, then wait until the hot water heater catches up a bit before filling it the rest of the way. We’ve used it a few times now and we've really enjoyed it.

The installation went very well. The guy was professional, knew what he was doing, and cleaned up after himself. I like the tub because it’s safer for my husband, and it has a good quality.

We haven't used it yet because the room itself is not done yet. But they showed me a demo and my favorite feature was the microbubbles. I wish it were cheaper. It's really expensive, but I recommend them.

The installation was done in one day. The tub has a little chip on it before they even installed it, and they said they were gonna repair it. But I haven’t heard anything about it. If I had turned it down, it would have been another six weeks before I got it installed so I told them to not worry about it.

The tub has a lifetime warranty. It’s well designed and does everything he said it’s gonna do. It’s got micro bubbles and lights. I feel good and relaxed for a few hours, but it’s just like sitting in a whirlpool when I thought I was gonna walk out of the tub feeling like a million dollars. It’s just a lot of bells and whistles. It’s not worth $20,000 and if I had to do it over, I wouldn’t buy it.

The installation was great, I had no problems. They were quick, cleaned everything up, and showed me how to use the tub. They were wonderful. So far, the quality seems good. We’ve only had it for about two weeks. I’m not the one using it, my husband is, but it seems to be working fine.

I’m very pleased with it. I’m hoping I get the proper paperwork in the mail, my bill or whatever. I purchased something else recently and had trouble getting that bill, so I hope that doesn’t happen with Safe Step.

The first tub installed was defective with gashes and scratches and non working parts. Tub was removed. Another put in place. The ledge around the tub is not level. The leaning slope is so obvious. The trim was made to fit by trimming with a pocket knife which is crooked and has sharp edges. I have sent emails, texts and calls. Can not get this fixed. Was told a 6 month interest free loan. Nope, continue to get statements with interest added. Our hot water heater is not large enough to fill this tub (which I didn’t know) So water is freezing cold sitting over this big uninsulated hole in the floor. I hate it!!! Been in it two times. It stresses me to even look at it. I’m about to have surgery on the majority of my spine and I do not have what I need to function at home. SHAME on you for making failed promises. Taking advantage of disabled people. Don’t buy from them. I have given them months to make this right. Now it’s time to let the world know.

A call to Lisa's phone number said the number was inactive. Raj was proud of his company's reputation for service after installation, but I've never had a contractor disappear before the sale. Strange, especially in light of the fact that the showroom/factory are only about 15 minutes from us. I'm happy to change this review as Safe Step is the company we'd prefer to go with. If only someone would just contact us.

Original Review: We bought a Safe Step Tub in April of 2021. We have had issues with it starting in July of 2021 because it was not wired correctly. They took care of that problem. We had a leaking door problem and a remote problem that were taken care of. We had a seat heating problem that was taken care of. All of these problems were solved satisfactory within a short time. Then in September of 2023 we started getting black particles in our bath water, gradually getting worse. In January of 2024 I contacted Safe Step and told them about the problem. Everything they suggested I had done since day 1 of using the tub. The contamination kept getting worse and I called them and received several other recommendations. We had this problem until September of 2024 when there were a couple of times big slugs of crud came out of the water jets. After that the specks were smaller and fewer.

I called safe Step and wanted to talk to a representative, in person, to explain WHY this happened. I needed to present pictures and samples to this person to present evidence of the stuff we had to put up with. I have called Safe Step several times in the last couple of months asking for someone to visit. I called today, December 2, and was informed that they probably charge $179.00 for a service related to "cleaning". I do not want any work performed- I just want an explanation as to WHY we had this problem. A consultation from a representative, no labor involved. I would like an answer to my request.

By the way, I have tried to call the salesman about this issue in May, asking him to look at my "evidence" when he was near my town. He agreed to, but he has not done so. I tried calling him asking to return my calls, but he has not done so. In fact, I tried calling him in the last couple of days and I get the message "the number cannot be completed as dialed. Please check..." I think that spending over $17000, Safe Step would be more than willing to stop by and answer my questions to keep their customers happy. Bob

So, we called Safe Step and got a representative to come over, and he was great. He was not high-pressure. He gave us a folder full of information. And I liked the quality of their product. And so, by the end of the presentation, we went ahead and signed for it. 

And their price was comparable to the other company, but I don’t even think they have one of the features that Safe Step has. It still was $17,000, and that’s a lot of money for us, being retired, but you get to my age, and you’d rather have something for your health rather than goods or a car or whatever it is. We invest a lot in our health.

And so, during the installation, the guy who came was good. He came between 9:00 and 10:00, and was through by 3:00. So, he was fast. He was efficient. He cleaned everything up. And we had no problem. He was the one who told us that he had installed 700 walk-in tubs. But he said that we got the best deal, and that Safe Step was, by far, the best quality.

And the fill time was okay. It was much longer. But we have a heater in our house and in the bathroom, so I wasn’t cold. The first time, I was kind of cold, but it was just three minutes. So, it wasn’t that long. But the drain time was great.

And I like it. I definitely stay in there, put it on for the 20 minutes, and I immerse myself all the way up to my neck. The first time I did it, I just slept all night long. I’m a bad sleeper, so it really helped with my sleeping. The second time I did it, I noticed so much dead skin coming off. And then I just really enjoy the sensation, and being on my own. But I haven’t used it a whole lot since we got it. I just use it twice a week, because I’m just a stay-at-home person. I don’t go out much, so I don’t have to take a bath that often.

And my husband liked it, but because he has Parkinson’s, he told me he really preferred a shower. But I think he hasn’t really given it a chance. He’s only been in there three times. So I’m gonna try to get him to go in more.

And I like the tub very much. I like the heating of the seat when I get in, and the water is hot. I haven’t used the jets much yet, but I plan to. My husband passed away recently, and I just haven’t used a lot of it, but I would like to, eventually.

I’m pretty happy with my walk-in tub. I like all of its features. The only thing I don’t like is that I run out of hot water to take a shower when I’m done, because I don’t have a big enough tank. And so, after I fill the tub up and take a bath, the water goes cold. But that’s the only negative thing I have.

Everything worked out well. For me, it was all about the numbers. I just wanted to make sure we landed on a price I was comfortable with. The installers were very professional. I asked them not to tear up my walls or dirty my carpet, and they didn’t. I don’t have anything bad to say about those guys. There were four of them, they completed everything in one day, and everything looks great.

It took a while to get the tub installed because we had a water leak. They first came out and removed the old tub. When they put the siding back, it wasn’t done right and left a spot. We also had water damage in the floor, so we had to take care of that before calling them back out to finish the installation.

The installation was quick and it went fine. Afterward, the installers explained how everything worked. It’s a big bathtub. My favorite feature is the micro bubbles. They feel really good. I had issues with my legs being stiff, and since I’ve been using it, I’ve had no complaints. I really like my Safe Step bathtub.

The installation was excellent too. I think there were two fellas from Pittsburgh. They had a lot of work to do, but they got everything done. I was very, very pleased with them. They were professional, cleaned everything up, and I really enjoyed having them here.

People come to my house and see the tub, and my relatives and friends are very impressed with the quality. The interior and exterior are top‑of‑the‑line. It’s definitely five stars. It’s probably one of the best purchases I’ve made in my lifetime. I would give it 100%.

I don’t really have a favorite feature. I like all of it, but especially the micro‑bubbles. I’ve been very pleased with the tubs, and my husband and I both enjoy them a lot. The price was high, but it was worth it.

The salesperson gave a normal sales pitch. Very easy. Went over everything. Talked about it. A quick presentation, and basically figured out the price and the options for us and if that would be what we were looking. It was a low key sales approach.

Two gentlemen did the install. They did high quality job. They were awesome. They had it all done in one day. And it was basically ready for mudding and painting. I still have to have that work done, but I'm redoing the whole bathroom so it's still in progress.

The features of the tub that we like the most are the micro jets and the lighting capability. The micro jet feature is really good. One more thing that we really like about, it's got an extra heating unit in there, so it heats the water as it circulates. That was another nice feature.

The one improvement I would make is -- I think the side walls need to go higher because once the tub is filled to above the highest jets, it's like within three inches of bubble overflow. So I would think that it could use another three inches of height on that, maybe on the tub itself. But that's a manufacturing thing, not really a defect. And honestly, they're probably exactly with the standard.

The installation team was great. They did a great job. The tub looked great, but it's just too damn small. I am getting a lawyer right now because It's not usable at all. In fact, I hurt myself in that thing. The salesman came to the house. The first thing I told him before we even started was, "I want a 60-inch tub." He said that Safe Step doesn't have one that big. I said, "Well, then, what are we gonna do?" He says, "I'll give you the biggest one we've got. You'll be fine in that one." He said he was sure, so I said okay.

Well, then we talked about it and everything. In the offer, he overcharged me for the tub. The installers came. They put in the tub. I still have a hole in my wall. And they said, "Okay." It looked great. Everything's fantastic, the way it looks. So he said, "Wait 24 hours." So the next day, I went in there, got in the tub.

And I'm 6'1", 250 pounds. I had three hip replacements. I've got a knee replacement. I got five bad discs in the back. I've got calf reattachment, ankle reattachment, Achilles reattachment. I'm 100% military disabled, so I wanted this. This would be perfect. So, I figured this would probably be perfect. But I get in and it is too small.

I tried to slide down in so I can wet my chest, because the water only come up just above my navel. I've got the arm issues and back issues too, so I was trying to slide down into the tub. But when I tried to slide down to the tub, my lower back got caught on the seat. I thought, "This ain't working." So I tried to pull myself up. When I did, I felt a big pop in my back.

So I went ahead and I got out of the tub. I drained it, got out of the tub and opened up my laptop. And I was looking for a number to call Safe Step. Well, by the time I called them, from my bottom of my knees to my hip was swollen and in a lot of pain. That was on a Sunday. They installed it on Saturday. And I spent the whole day in bed.

The pain got worse. So I brought it up to Safe Step's attention. And I waited and waited and waited, and I heard nothing. The pain got even worse, so I actually went to the doctor at Andrews Institute where they take care of pro athletes. They stuck some needles in my back and knee. And they charged me with electricity, and jumping around like a piece of bacon in the frying pan. And I was okay so I went home.

That night, the doctor called me to say I had to have an operation for some damaged nerves in my back. So I was just trying to get ahold of Safe Step to say that their salesman lied to me. I can't use the tub. I can't soak in anything. My old tub was better than that. Hell, I've got a $40 shower chair in my shower, which is better than that $19,000 bathtub for which he charged me $23,000.

The guy said, "No, that's too high." And they brought it down for me. So they knocked down $4,000 in a tub I can't use. So I've got $19,000 tub. It looks great but I can't use it. I did call Safe Step and I talked to them, but I was told that everything's been denied.

I was so mad, I started shaking. I hung up. I got a lawyer. I had to call him on the 2nd, and I will sue. All I wanted is a new tub. I want a tub that fits. That's it. I don't wanna sue them. I don't want any bodily injury. I just want a tub I could soak my back and my legs. And I can't do it with the tub that they gave me, the tub that I paid $19,000 for.

The installers did a professional job in only five hours. I liked all the features of the tub, especially how the door works, because she's confined to a wheelchair. If we can get her to where she'd use it all the time, it will be a big improvement.

When I ordered, the salesman was very nice and explained how it would fit into the space. Installation didn't go as well as I wanted it to go. The installer was by himself, so we had some difficulties getting it in. And he just forgot certain things. He had to take the toilet out to fit the tub in. And he forgot to turn the water back on to the toilet, forgot to connect everything.

And he wasn't the world's best caulker. And parts of the Safe Step tub, when you're all finished installing it, you caulk them. And I had him come out and re-caulk it, and it still wasn't right. And then I had a third gentleman come out and caulk it. And finally, it looks good.

Everything is fine after the third person came. The other thing was we purchased the shower package. And the gentleman who installed it didn't tighten the shower package to the wall tightly enough. the first guy came twice. And then we had a new guy come out, and he fixed everything, so everything is fine.

We really, really like it, though. There's still some things we're trying to figure out, like how to get the aromatherapy to work, But I'm just gonna have to read the booklet again. And we got everything. It has the microbubbles and it has the lights and it has the aromatherapy. And it has the shower package. So, there's a lot of things to learn how to operate.

Installation only took a day. The tub is okay, but expensive. It also takes a lot of water to fill it up to bathe.

The sales representative who came out was really great. He spent a lot of time with us and answered a lot of questions. But the installation team was kind of rushed, and the caulking around the back of the tub is really sloppy, which I wasn’t happy about. And the door handle closes kind of funny. They also didn’t have the correct shower parts, so they had to come back the next day. But they took care of those things, except the shower curtain part, which they didn’t have.

My experience with their sales representative was very good. And the installation team was also really good. They were mighty professionals. And they showed me how everything works, and then they cleaned up after themselves. But I’m still fooling with it and learning more about it. I just take a bath or a shower, then I may turn on this or on that just to see how it works.

And I like sitting in the tub. With the other one I had, I could sit down, and I couldn’t get up. But with this one, with the seat that I sat in, I can get up easily and won’t have to struggle carrying on. And that’s the best part about it.

I like the flexibility of the tub because I can either sit there and take a long, relaxing sauna, or I can take a quick shower and just sit there and use the handheld. And I’m pleased with both ways.

The installation team was excellent. They were there 6.5 hours, and they worked very hard. It's not an easy job.

My husband uses it. His favorite thing is that you don't have to step -- it's very easy to go in and out. We're satisfied with this. We're older people. We're 79, and we just needed a safer safety precaution.

I got in the tub, and he directed me, and I learned a lot. You learn it more on a practical level than on a theoretical. The only problem I have is the heat. I had advised that I might have a problem with the hot water running out, and I had that experience while taking showers. Sure enough, about at the 3/4 mark, the water goes cold. So I don’t know quite what to do about that. They never checked it out. They said, “Yeah, we’ll check it out,” but they didn’t.

It was two people who came out to install the tub. Tim was very knowledgeable, very personable, and very business-like, and he did a very nice job. Installation started around 8:00 or 8:30 and ended up about 2:00, I believe it was. His assistant was okay, except for being a little too fast towards the end with what I needed to do. The ones that are probably most dramatic are where you turn on the jets, and it's a good feature. I like it. It seems to help us with circulation.

The two guys were there for about two hours. I took the tub out and all the tiles down. My contractor was there, and they put a floor that had to be added. All they really had to do was bring the tub, set it down, level it up from it, and hook the water up. That was it.

My contractor is still working, stippling, and painting. My wife really hasn’t used it yet, so she's just waiting until everything kind of gets back to normal. The overall quality looks good. It’s great, easy to understand, and it just fits perfectly.

What I really need is an invoice. We spent $20,230, and I need that paperwork. I haven't contacted Safe Step yet about it. But overall, we’re pleased with it. It’s pretty and meets all our needs.

A man is coming tomorrow to look at my bathroom before installation, the same guy that did my sister's bathtub. We have to demo the whole bathroom, take out the old tub, take out the floor, take all the ceramic out on the walls, then put all that back in before the tub can be put in. It's gonna take a few days. So far, everything's okay.

I was in the hospital on installation day, but my wife was home. It really surprised me that they got it done in one day and then they said they were going to put another one in later that day in Cadillac. That was at six o'clock in the evening, and it's two hours away from us, so I don't know how they did it. My wife was satisfied with the quality of the work.

The only problem that we've had at all has been running out of hot water. She tried to take a bath with it and got it about half to two-thirds full when she ran out of hot water. So we called, and they said something about there's a valve or something that we had to turn on the right-hand side underneath the shower or down in the tub level, so that should take care of it. But we haven't used it since then because at that same time, my septic backed up and they're supposed to come out and pump it, but they haven't pumped it yet. So we haven't taken a bath since then.

We like all the features. The water circulation jet, the bubbling, and the aromatherapy. We like everything about it. The price is the only thing that would stop me from giving it a 5. I've seen advertised now that there are discounts that they're giving that I don't think we got.

The representative was nice, and the installation team did a good job.

The sales representative was a really good guy. He was very informative and very personable and talked to us just like he would a friend.

The installation went really smoothly. The installers were polite and conscientious, and they did an excellent job. Both my dad and my son really enjoy the tub. It's nice for them. It's much better than what we had, and it's easier for him to bathe himself. That's all we were looking for.

The only thing I would like is to have a reminder call the night before. We were expecting to hear back from them one more time before they came out to make sure that the tub had shown up, but we had to scramble and get all our stuff out of the way.

Also, they cut a hole through a bedroom wall to get the tub into the bathroom. They put the drywall back up but didn’t tape and mud it to make it go away. We’re expecting someone to come finish it, but no one's been back.

The salesman was very nice and personable. Took time to listen to our concerns. Answered all of our questions. Explained the different options. And I think just really did us a solid. We were real pleased with it.

Installation day was kind of interesting because we had to have our electrical panel replaced. They took care of the whole thing. It made it so that it was a little bit longer before we could get our tub, but they arranged to have someone come out and replace the panel. The electrician was here by about 6:00, started working on the panel. We were out of electricity for about five or six hours. But that went really, really smooth. The folks that came in and installed it got it done really, really quickly. I was surprised that everybody was gone by about noon, and that included the fact that they had to cut in to put the electrical circuit in. They left a couple of holes, and they said, “Don't worry, we'll take care of it.” The folks came back, their painter came back, and you can't even tell where they cut.

I love the tub. My husband has not tried the tub and that's okay. Part of it was for me because I've always enjoyed taking a hot bath and just soaking for a while. I love the fact that it's got an in-line heater so that I can spend an hour in the tub and my water doesn't get cold. The only thing that I would change is I wish the jets on the feet were a little bit stronger. I'm short and the jets for the feet don't give me the massage that I would like because my feet are too far away.

I love the fact that I can go back and forth between the water jets and the bubbles. The bubbles are a lot of fun. I absolutely love the microbubbles. So, just make the water soft and soothing and you can just sit there and read or whatever. I really, really like the lights. And my favorite thing may be the fact that the Bluetooth turns the tub into a speaker, basically. I love sitting in my tub and letting the colors cycle through and listening to some good music while I'm reading. It's very calming. It's kind of my happy place. I've already recommended it to friends.

The biggest thing is that I can take a bath again. Between dealing with the aftermath of the stroke and a bunch of other things, my life has been really kind of difficult right now. And the tub has been the place that I can go and de-stress. Price was a little bit spendy, though.

I’ve still got the piece of paper that says how much it was gonna be and I’m gonna hold on to it because he made some notes on it of how much I paid him that day and how much I was gonna pay when they installed it. I paid $10,000 on those two days. And then since then, I have paid 5,000 more in another time, and another 1,000 at the first of this month. In total, I’ve paid $16,000 on it.

I called the rep and he said he was gonna email me what I had agreed to. He told me he was gonna come by here and look at the piece of paper that he had given me. That was couple of weeks ago. I was gonna wait till he come by to talk to him before I said anything about it, but he never came back by.

They did a good job on the installation. But when they caulked it all in, the installer used clear instead of white. When you glue white against white with a clear caulk, it just makes a dark streak. I wasn’t happy with that, but we can live with that. He used white on some of it, but not all of it. he may have run out, and instead of coming back to do it, he just finished with what he had. So it doesn’t look great, but there’s nothing you can do about that. Once it’s done, it’s done.

I did this myself. I built houses, and I’m the one that did all the caulking for 35 years. I know how it works. He didn’t just caulk and leave it. He caulked and wiped it down with a finger, which is what I always did myself, and made it look good. But when you use clear against white, it winds up with just a dark streak. It’s not appealing to me because I notice stuff like that.

When the baseboards that I had that went to the tub and to the little trims, they put it on in to make up the difference. I asked the salesman and he said he would have to look and see, but I’ve never heard from him.

My plan is to pay 1,000 a month over the next five months, and it’ll be done. I didn’t wanna pay more on the interest in what I would have to pay because it’s a big amount. 10.99% is pretty high on a home improvement loan.

But I love the tub. I used it myself one-time, and my wife has used it several times. It’s got the shower and the handheld hand shower. The first time I used it, I wasn’t happy with what I experienced because my water heater wasn’t set quite high. I set it up and it made a difference on my wife’s experience with it. Overall, I liked the experience. I’m satisfied, but not 100% because I got a little bit of dissatisfaction because of the price.

The interaction with the sales representative was great. Their presentation was a little long, but other than that, it was good. They’ve done the installation in a day. The only issue was the damage that was done to the walls while installing it.

I kinda wish that the crew who came out and installed the tub had a little more professionalism to them. We wouldn't refer them to somebody else, the way they made it. But once we got in touch with Safe Step, they sent the crew back out to fix the walls.

Plus, we're getting older. I'm 66. My wife is 78. And I didn't wanna have to mess with cleaning the thing and maintaining it and paying the electric bill to keep the water hot and running the pumps and having to go out in the snow in the wintertime in northern Michigan and lift the snow off the cover and slip and fall on the deck. So, I said, “You know what? Let's get fresh water, upstairs bathroom. We take a tub when we want. We drain it. We wipe it down. And it's brand new.”

The sales representative, Scott, was a straight shooter, the nicest, sweetest guy in the world. He worked that little iPad thingy of his faster and quicker than anything I've ever seen. “You had a question?” “Oh, yeah.” Boom, boom, boom, click, bam. There's the answer. There's the features. There's what it does. Explained everything to us, answered all the questions. Got his finance with a phone call. No money down.

The only negative drawback, it just took too long to schedule the install. I wanted it the next day. And it took almost eight weeks. I think they should dropship tubs to their installers and have the installers store them somewhere in a warehouse or garage or whatever, and get these tubs a lot quicker to people than what they're currently doing. Their distribution center isn’t great. We live way the heck up in northern Michigan and our installer came from Rochester Hills, Michigan, which is downstate near Detroit. We're out in the boonies.

The installer, Mike, was phenomenal. Him and his two guys, they came in and they ripped out down to our studs. They put drop cloth down. They protected everything. They had their wet vac going, sucking up the dust. The drywall, they cut. Ripped out the old tub, cut it up into pieces, carried it down to his trailer. Didn't put a mark on the walls, didn't put a mark on my staircase, didn't even leave any stains on my carpet. And by 6:30 at night, it was done. We walked back into our bathroom, and we couldn't believe our eyes. The quality of the work was excellent.

On a scale of 1 to 5, I would rate the Safe Step tub as a 10. I got the big boy tub. I'm 6’3”, 220 pounds, pretty athletic. Even though I'm 66, I feel like I'm 30. The inside dimension, what they need to do — ‘cause my opening is standard, 60 inches wide. It's a standard 5-foot tub opening, by 32 inches deep. It was a standard tub with a shroud shower. What they need to do, and I've already told this to Scott, they need to shave an inch off that seat. That seat is too long and hits me too much in the back of my knee. It needs to be about an inch shorter, which would give you more leg room to be able to stretch out and sit down in the lower area.

And in the front of it, they need to shave an inch off of that. They need to make that bottom tub area—when you walk in and you step on that, that needs to be 2 inches longer from the faucet head to the seat, to the back of the seat where you rest your head. That needs to be 2 inches longer.

And they can do it by just shaving the internal dimensions. The outside dimensions wouldn't change. It would still fit in the opening. ‘Cause they used about a 5- or 6-inch spacer for a shelf. They had plenty of room for a standard 5-foot opening. They could have made that tub 2, 3 inches bigger in the inside. And my 6-foot-3 legs could stretch out even easier if it was just longer. I'm a former builder. I know dimensions.

But overall, this product immediately helped our joint pain go away. The biggest thing is you just feel so refreshed and comfortable and relaxed. You go to bed after taking a tubby. You sleep like a rock.

The rep showed us the video and explained the video. I was impressed by how he went through every step, how you work the tub and how it massages you and how that microbubbles help with your legs. I have problem with my lower part of my ankles and that really caught my attention. He did a wonderful job doing it.

When the installers came out, they had to cut my wall down and the door to come in to the bathroom. But they placed everything back good and everything went smoothly. There were three men and one woman who came. They were supposed to be coming that Thursday but the guy called to see if could he come that afternoon. He got here about 1:00 and they were through in 10 minutes after 6:00. They went on and did what they had to do.

The quality of the tub is wonderful and I love it. I got another floor put down in here so that’s what I’m doing to clean up and straighten my house back up. I couldn’t do it until they put the floor in there. Overall, my experience is the best. It stimulates my legs and my body and I’m enjoying it.

I just thought it was a little more pricey than what I originally anticipated, but I’m satisfied with what I got. And I like everything about it. It helps me relax late in the day if I’m getting ready to go to bed.

Their sales representative was very nice. He explained everything to me. I'm just disappointed in one way. When they set it up here, and I got in it, it was hard for me to close the door. My husband tried it, and he also couldn't close the door at all.

I wanted to get a big one, and I think they would have had to cut out part of my windowsill, which has been longer before I could get it. My husband accepted that one, and I'm really not quite pleased with it.

It's still smaller than I thought it would be. It's harder for me to get in and out of it. We're older, too. I'm 82, and he's almost 86. And what I wanted for it is to help us to relax more and help our joints.

The sales agent was very nice and seemed very knowledgeable. Installation went without any problems. It was very easy for them to come in and exchange my tub, take my old whirlpool out and put the Safe Step in. There were three people, and they were here from about 9:30 in the morning until like 2 o'clock in the afternoon. They were very courteous. They did the job very neatly. They cleaned up after themselves. I had no complaints with the installers at all.

I was satisfied with the quality of the work except for one thing. They scraped up a spot on my wall. Of course, this is in my bathroom. And I just had the bathroom painted about three years ago. So, it doesn't need paint again. But the spot on the wall where they scraped the paint off was probably about a 4 x 6 inches. And I don't think I can match that paint again. And I'm not gonna wanna buy a gallon or even a quarter of paint for a 4 x 6-inch space. So, I do have a space on my wall that is marked.

To be honest, had I seen one of these or used one of these in the past, I would not have gotten one. The tub is nice and deep. It's wonderful for that. And I understand why they're made the way they are. But the seat on them is high, and when you get the water up to the level that you can get your chest in – I think the seat is too high and it just takes so much water to get it up and then you still can't get your whole upper body in. I understand they have the seat high so you can get up and down easier. I'm short, and I know somebody who is taller and has long legs. You would have to have the space for your legs. But I just can't get the water up to my chest.

However, I enjoyed it once I got in. It was very relaxing. I don't really know if I need all those different features that it has, like the different lights and stuff. I can do without those. I like the jets. They do help you. My daughter said the ones at her feet didn't work, though.

I would probably rate my overall experience as a 3, and I would not recommend it to my friends. Customer service was great, the product is okay, and the price is quite high. The salesman was good, no doubt about it, maybe too good. Overall, if I’m being honest, this tub hasn’t impacted my life as I hoped. Hoping they might make some adjustments to future models.

The sales representative who came was friendly, and the sales visit took a long time. But it was all right. And it took three weeks for the installation.

We got everything figured out on how to use it. The lights are probably something that we wouldn't miss. I only used them once, and it didn't seem to enhance anything about the experience. But I like all the bubbles.

They just came in and did their work. The wall, they didn't ship it to them, so they had to go a mile the opposite way. They were supposed to be in here between 8:00 and 10:00. They got here at 10:00, completed the work, and were out of here by four o'clock. They really did a super good job. I was really pleased. They did very well with the cleanup. They wiped the walls down and swept, which they had put drop cloths down, but they swept and cleaned up everything very nice. They were very helpful in helping me put the furniture back that I had to move. I haven't used it that much. I used it on my legs, and I was really pleased with it.

The biggest rave I have is about their salesman, Shaq, who worked with us. He was absolutely fantastic because he was personable, knowledgeable, friendly, and polite. He’s very good. I couldn't have asked for a better salesman.

The installation was not as good because there was quite a wide gap between the wall and the front side of the tub. Probably, my wall was out of plumb. But I asked them to put a shim or something in between this wide space.

But the space that they covered is almost an inch wide with caulk. It goes quite a bit onto the paint on the wall. And then I realized they did scrape the baseboard a little bit, but that's not a big deal.

The biggest complaint I would have is that when they took off the door, the wood cracked. And it looks like it almost broke off. They just filled it in. Now I can't even find it.

There was some caulking on the inside of the bathroom. When they put the door jamb back on one side, it didn't match. Apparently, it was not plumbed together when it was built. There are a couple of small gaps where they should have caulked, and they didn't. It might be covered up with paint.

Also, you have to sign off on a checklist. But still, it says everything was clean and shipshape when they left. They're supposed to wipe out the tub, which they didn't do. I had to call his attention to it and ask him to come back in and do that. They showed up at about 11:00 AM.

My tub went in backwards, not the standard way. And they didn't quit till 6:00 PM. So, they were tired, and I can understand that they didn't do a great job with the cleaning up of the tub. But that's kind of minor. I think they probably did a good job.

It was just some sand and little teeny gravel at the bottom of it. I'm handicapped. So, I had my housekeeper help me here that day just for that reason.

Because he broke his hip in March, he's got balance issues. So I thought, medically, it would be a wonderful thing. It would be nice. We used to have a hot tub at our old house. We're in a condo now, and I thought it was just something we really could enjoy.

I asked a group of women, "Anybody here know anybody who has a Safe Step walk-in tub?” One lady said, "I have one." And she's living right down the street from me, and so when I saw hers, I thought, "I'm sold. I gotta get one."

Hers was installed, I think it was about three years ago. She paid way less than we did. The price went up tremendously. She paid 17,000. We paid 22,000, big, huge difference for the same thing. But that's what it is. We wanted it, so we got it.

It's not a very good experience so far. Today is week three from the installation. We have yet to be able to use our tub. My husband and I kept saying, "That just doesn't look like what we chose.” So when the install lady called about paying, I said, "I think maybe we've got the wrong surround." And she said, "Well, let me check it out." She called back a day later and she says, "Good news. You're right. That is the wrong one. We will send somebody out and they will change it for you." So we waited for that. They made good on the surround. There was no extra charge or anything.

Well, when I got around to cleaning everything to make sure there were no particles from when he was working in there and cleaning it out. I wanted to use it the next morning. And as I'm cleaning it, I thought, "Well, I better make sure I know how to do all these knobs." So I was practicing with the drain knob, setting it to plug up. I didn't do the automatic because I didn't have it turned on. So when I turned the knob for the little dome to go down, I was looking at it and I'm thinking, "That looks like there's a gap there."

So I poured water in it, and sure enough, it drained. And I played with it, up and down, and I stood over it. It wasn't centered. I thought, well, there's no way this can seal because it's not even centered over the permanent stationary part that's in the tub. So then the next day, which was a Saturday, I think I got hold of them.

They said, "Somebody will call you back. They'll set up an appointment to come out." Time passed, and then I thought somebody was gonna call me and they didn't. Now, I'm still waiting and we still don't have the appointment to have someone take a look at it. So it's still not fixed. One of the ladies told me how to just pull the dome out, make sure there's not a little particle in there that's making it go in crooked or something, but I found nothing. It's just that no matter what I do, it won't go in centered. That means there's always a gap, which means it can't seal.

A rep said that she will call in two or three days, and we're still in that timeframe. Then I'm told, once the appointment is set up, that appointment could be five to seven days away from the phone call. So we're probably looking at least another week. I'm very patient, but I'm dying to use it. I love the look. The new surround is wonderful. It's what we ordered and we're very happy. It looks more like marble rather than granite. It's perfect and we're very happy with it.

However, it’s upsetting my husband, and he says, "They've got all our money and we can't use it." I'm a little more patient than he is. I just hope they can fix it easily, and they don't have to take everything apart to fix it.

The sales representative was really nice. He explained how everything worked and offered financing. He even completed the financing in my home before leaving, so we knew everything was set.

The installation took a long day. He started Monday and finished Tuesday morning, probably around 12 hours total. I thought there would be more people, but it was him, he did an awesome job, and it looks really good.

My wife uses it and finds it delightful. It has jets in the back for the legs and two in the front for the feet. I can turn the jets on and off, and it includes a handheld for washing our hair. Turning the control to the left turns on the water, and to the right turns on the handheld. There’s a knob for adjusting water temperature and another knob to control the jet flow. The tub takes a bit longer to fill than expected, but it drains quickly.

There was some confusion about the installation. At first, they didn't come and call me. And I guess they sent the wrong-colored fixtures. The second time, they showed up with the tub. But it had a defect from the manufacturing process. The third time was the charm.

I love my tub very much. It's like the Taj Mahal of tubs.

During the installation, the guys did great and did it all in good time. They didn’t bother us and we didn’t bother them. The installation took six hours from start to finish. They tore out our old tub which was cast steel. They had to cut it up to get it out because it was built-in. They worked from there and cleaned everything up, and then started the installation. My wife loves the tub. She’s only used it twice so far, but it does help some of her back and leg problems.

The installation was great, even though they ran into a prominent problem. But the minute we got it done, which was the next day, then Safe Step came back. It was wonderful.

My favorite thing about it is the jets. The quality is good, which I appreciate. We like the Bluetooth on it. It’s great and relaxing, so we're satisfied. If anything happens, we got a lifetime warranty on it.

I like it. The only thing they didn’t have on the truck was the shower curtain. It’s a wonderful thing, but when I stand up in the shower, water spills onto the floor. It seems the shower curtain wasn’t included. I mentioned it to him when he explained how everything works. I asked, if there’s a curtain included and he said they didn’t have one on the truck.

The installation was done in one day by an experienced technician. He’s been with the company for 15 years, and he knew what he was doing. The quality of work was perfect. I feel a lot better now. After I slipped, fell, and cracked my head, I wouldn’t get in.

The salesperson was great. Installation was good, except that they didn't put a strip on the bottom. When you walk into the bathroom, you can see where they cut our ceramic tile. It looks all jagged. And my husband already called the installer. He's calling us back this week and then he's gonna come out to put the strip there. I don't know if they forgot it or what, but it looks unfinished at the bottom. My husband took a picture. Because we didn't notice it till after they left. The installer agreed that there should be a strip at the bottom so that it doesn't show.

My favorite feature of the tub is the jets. I like the overall quality very much. There's nothing wrong with the tub itself. Based on my experience, I’d recommend Safe Step.

The sales representative was okay, he explained everything clearly, and was knowledgeable. The installation team was nice, they came in and completed the job in about five hours. So far, I can’t complain. I’m still learning how to do everything.

I'm completely satisfied with the quality. I’ve shown pictures to several friends, and they loved it. One even called me back asking how I got in touch with them, and I told them It’s Safe Step and look it up on the internet.

I like it a lot. I actually used it this morning, I’m old, and it feels good whenever I step out. Especially after having major surgery. It really helps me out. It does use a lot of water, but other than that, I’m fine.

The only drawback is that filling it takes almost 20 minutes, but the drain is great. I can watch it go down in about five to seven minutes.

The installation team had it wrong a few times. I had a lot of water in my basement. They didn't do a very good job because they had to have someone come and fix it. Also, they had to take the door off to install the tub. They didn't put it back. When I asked them about the nails sticking out, they said that if I take that off, it might break my molding. He never fixed it.

Despite these issues, I like the tub a lot. The only thing is I wish that it would fill up faster than it does. Otherwise, I like everything about it.

Regarding the Safe Step walk-in tub itself, there's a blue round thing by the door that I'm unsure of, and it isn't mentioned in the manual I received. Also, I find myself using the shower more than the tub and think a shower unit might have suited my needs better.

I chose the shower-tub combo, and the installation was very quick and easy. They took out my old tub and installed the new one without any issues. After the installation, they walked me through everything to make sure I understood how it all worked.

On a positive note, the tub has great therapeutic features that I appreciate, and the installation process went smoothly. Overall, I would rate my experience with Safe Step as a three, mainly due to their service department's lack of response.

The sales representative was very knowledgeable and answered all my questions, which is why I decided to make the purchase despite the cost. The installation process was highly professional. They arrived as scheduled, were very clean, and worked tirelessly all day. They handled the demolition of the old tub, installed the new one, and patiently explained how to use it, covering all the buttons and features. I was very pleased with them.

I absolutely love the product. It lives up to everything it’s advertised to do and has significantly helped me. I feel very comfortable and safe using it. My favorite features are the jets that target the legs, which were my main reason for purchasing the tub. I also appreciate that it automatically shuts off after a certain amount of time, so I don't need to set a timer.

I would rate Safe Step a ten and recommend it to friends and family, noting that while it's expensive, it’s definitely worth it, especially as one gets older. It’s aptly named because it’s very safe. It's also therapeutic. The new tub has made a noticeable impact on my life; I use it almost every day.

The sales team was impressive and despite Consumer Reports not rating Safe Step as the highest, I followed my instincts, and I’m glad I did. The installation team, a father and son duo, initially gave me a brief demonstration which left me feeling uneasy about using the tub. The way to show someone how to use that tub is to let them use all of the features. But they didn't show show me how to move the knob used to put the water in the tub. However, after reaching out to Safe Step, they were quick to send someone who explained it thoroughly at my request.

I did encounter an issue with the water taking time to warm up, which was a bit uncomfortable at first. I figured out a workaround by allowing the water to run and warm up before entering, which solved the problem. Now, I can enjoy the tub with warm water from the start.

The tub is a great asset for my physical well-being, especially since I aim to maintain my athletic condition. The jets and 20-minute cycle are features I use daily, and they really help keep me in top shape. Other than the initial coldness of the seat and back, which can be adjusted by pressing the heat button twice, everything works perfectly. The tub also fills up pretty fast and it drains really fast. Overall, I am a happy customer and would definitely rate my experience highly.

Despite these issues, I really enjoy the jet feature. I chose this walk-in tub because I'm allergic to the chemicals in hot tubs, so the jets offer a great alternative. I love using the tub.

I really enjoy the strong pressure from the air and water jets, though I think having adjustable settings for the jets would be beneficial, as sometimes the water splashes outside of the tub. The low-profile design makes it much easier for me to step in compared to my old bathtub, which required a high step.

Overall, I am satisfied with the product and found the entire process well-handled. It's a good product, though people over 6 feet might find it a bit small. My wife, who's 5'3", finds it perfect. The tub fits our small bathroom, but a longer option for taller people would be a great addition if space allows.

As for the tub itself, my favorite feature is definitely the bubbles from the jets. I got the combination tub with a shower wand, which is quite handy. Overall, I’d rate my experience with Safe Step very positively. I'd give them five stars for the tub quality and four stars for customer service.

If a friend asked, I'd recommend Safe Step, as I believe it's a good product.

The in-home sales visit was great. The representative was knowledgeable and answered all my questions. My main concerns were ensuring the tub would fit where I wanted it and knowing how long the installation would take, especially since I needed to plan for my two dogs. The installation team was professional and neat, leaving my home spotless. They also explained how to use all the features after they finished.

The walk-in tub has been a positive addition to my home. It comes with features like lights, aromatherapy, music, microbeads, air and water jets, and a shower attachment. My sister and I find it luxurious, and it's especially nice during the colder months.

Overall, the customer service and product quality were excellent. Although the price could have been a bit lower, I'm extremely satisfied and would give them the highest rating.

I have an old place and when I came here four years ago, I had it all painted and cleaned up, but I have not pulled the tile out. I asked the installers, “Should I remove these tiles?” They said, “No. We just put it over that stuff.” It's okay. Otherwise, I have to refresh my bath now. Definitely, now it really sticks out. Besides that, the guys tried to clean up, but they had to take the door frame out and all this installation. When they put it back, it looked amateurish, and I have to have that all redone eventually. I have some repainting to do as well.

As for the features of the tub, I’m still learning to feel comfortable with what I have to press so that I know it by heart. I'm old and sometimes hard of comprehending these modern things. I have to sit first and check it again. I'm sure with more usage, the better I will do it. Living alone makes me a bit hesitant about operating new technology, but I'm learning and I'm sure I will get more comfortable with the tub.

I haven't used the tub extensively yet, but I'm enjoying it so far and when I had questions, customer service was definitely on the dot. Given the condition of my previous tub, my new Safe Step tub is a great improvement.

My wife uses the tub about three times a week and absolutely loves it, especially the jets for her feet and legs. The only thing I wish we had was the shower extension. But our tile wasn't high enough on the wall to get the shower extension. Despite this, our overall experience with Safe Step has been positive, and we rate them a five out of five. The customer service, tub product, and warranty all deserve the highest marks. Although it was expensive, we believe it was worth the cost.

The sales process was smooth and transparent—this being our second purchase, we knew what to expect. The installation team was fantastic; they completed the job in about three to four hours and left the bathroom looking clean and really sharp. Although my mother-in-law hasn't been able to use the tub yet due to health issues, she previously appreciated the feature that allows her to sit and use the handheld showerhead—this was a main reason for our purchase.

The only downside might be the price, as we've noticed it has significantly increased over the four or five years since our first purchase. However, given the current pricing trend for walk-in tubs, it's understandable. Overall, based on the sales process and installation, I would recommend Safe Step to someone looking for a walk-in tub.

And now for the delta. We made the point of discussing the tile on the floor before ordering the tub, and were assured that nothing would be impacted. When the tub was installed, there was a section of concrete that was left exposed. The installation crew said the only way to cover it up was to place the tub deeper into the bathroom, making access to the sink area, awkward. While the tub was placed in a more desirable area, the concrete was still exposed. We were told by installation that they did not do any floor tile work nor would they repair any nick or marks left on the wall. I was very disappointed in this as I now need to get in ANOTHER contractor to finish the job. While I have extra tile AND paint for the wall to repair marks/holes, not of this was asked for nor done by Safestep. I would have preferred a company that does the whole job, which is why I deducted two stars.

The tub makes it more convenient for us to have a shower and use the bathtub upstairs, whereas before we used the shower only in the basement.

Using the tub was challenging at first as I struggled with the controls and adjusting to all its features. Once I figured it out, the bath was enjoyable, particularly with the air jets. However, the small door makes it hard for anyone larger to get in, and I worry about selling the house in the future.

The installation crew was very nice, although there were a couple of scratches left on my wall because of my small bathroom space, which I only noticed after everything was done. The company representatives were pleasant, but I wish I had attended a demonstration before making the purchase.

The tub is a shower-tub combo, and although its quality seems high, matching the advertisement's promises, the lack of room in the standing area and difficulty with the door handle are major drawbacks. I have concerns about the usability as I age.

If I had extra funds, I'd replace it with a standard shower due to my dissatisfaction. Standing on the drain because of limited space is another issue.

My interactions with the Safe Step sales representative were good, and the installation team was fast and efficient, completing the job in less than a day. However, I did have a mishap where I didn’t lock the door tightly enough and ended up with a lot of water on my floor, which reached into my dining room. This was the only major concern because afterward, I wasn’t able to get anyone to address the issue with my pocket door or the door from my bedroom. I plan to contact my insurance about it.

Overall, my experience with Safe Step was positive but with some drawbacks. The tub itself is excellent, but I believe the price was too high; I might have found a better deal if I had known about other companies.

The installation was very interesting. The installers called, told us what time they would come. They came in, looked at everything, introduced themselves. Everything was done nice and clean. They went over the fact that they would have to take the frame out of the bathroom in order to get the tub into the area. Also, that they would put it back. They had the electrician and the plumber, and each of them had to do different areas. We had to let them into the garage. They looked at our fuse box and told us what would be done. It was the cleanest install I've had.

We got the whole shebang. So, they went through everything, showing us the features, the safety features, and how to use them. They filled the tub up and showed me everything that it has. The only thing that I wasn't able to do, but I did it later, was sync into the Bluetooth of the tub at the time. But it was my phone that was the problem, versus the one that demonstrated showed that it synced into his phone, how I could do the music. My aunt which has back problems loves the tub. It soothes everything and relaxes her when she's in pain with her back. She would sit there, go with the bubbles, aromatherapy and the lights. It was a bit of getting my mother to do the tub in the bath. But showers are easier for her because it's easy to get into the tub, let her sit, and we can shower her in it. The handholds help.

The tub has made it easier for showers to be done. I don't have to worry about falls. It has helped in decreasing the need to take some medications. I could just get into the tub and get some relief. And the relief is not just for that amount of time. It goes into the next day. Because it relaxes and decreases the pain so that would not even have to take some of the pain medications my doctor has given me. I would also have a very good night's sleep.

On installation day, two men showed up and knew what they were doing. As for the product, I’m happy with it overall. I have all the features I wanted: mechanical controls instead of electronic, and no aromatherapy options since I’m allergic to certain scents. Both the controls and air pump work great for me. The tub is helpful, especially for my torn rotator cuffs and bad knees. I just run out of hot water before the tub fills up, which isn’t Safe Step's fault. The installers mentioned I’d probably need a bigger hot water heater, which I plan to upgrade soon.

I love all the features of the walk-in tub, though I do have a suggestion: it would be great if they could add jets on the door side. While I understand this might be a challenge, it would be perfect to have jets coming from the front, side, back, and the door side. In terms of price, it’s comparable to brands like American Standard and Kohler, if not a bit more reasonable.

My dad passed away and took one shower in that thing. But his life partner loves the tub to death. She said, “As soon as I got in there, my feet were just saying, ‘Yes, yes, yes.’” She took care of my dad and so I'm happy for her to have it. I've told a couple of people about the tub, and they were like, “Man, I want one of those.” It's cool. The only thing is that Safe Step was supposed to send me another controller. The controller that I got doesn't have all the features on it. The installer said he had already ordered it, but I hadn't seen it. The tub has been there for probably three or four weeks.

So far, I'm quite happy with the product. I like the jets and the shower installation part of it, and that I don't have to fill up the tub. I just like everything about it. I took a picture of the tub to show everyone because it looks great in my bathroom. I'm really happy with how everything turned out.

The shower setup was a bit of a disappointment as water tends to splash onto the top where the faucets are and doesn’t drain properly, resulting in water spilling onto the bathroom floor. We had to improvise by installing a corner shower insert and caulking it. This makes it slightly inconvenient since we have to mop up water with a sponge or towel after each use. We're planning to discuss potential solutions with Safe Step when they address the caulking issue.

One of the other reasons we got the tub is for our health. My life partner has had back surgery and I have been diagnosed with Parkinson's. We felt that the Safe Step tub would be safer and, as we age, the features of the tub will be desirable. We haven’t used the tub as much as we’d like because of our bad water quality, which we’re addressing with a filtration system. Despite this, the tub is comfortable. It's a bit short for someone like me who is six feet tall, but it suits my lady companion well. The Bluetooth feature helps create a nice environment.

As far as the timing, it went very quickly. It was one day. I didn't choose for them to tear down the tiles that I already had because I love my tiles. I'm not the one who liked to see a flat, white layover. I'm vintage that way. So, they were able to accommodate me with that and I was very happy. It blew my mind because I got the explanation from the guy, and he showed me the pamphlet and instructions and all. We walked through, I showed him the basement and the electric panels. I went to work, then I had the come on back because it was done so quickly. I got to work at about 11:00, then I was leaving at 3:00 to go back home and meet with the guys and go through the walkthrough and sign.

When I went upstairs, I wasn't shown the inside. There's a linen closet where they had to go and open up the wall and it was open and left like it was. So, one thing he forgot to show me was inside the closet. He showed me a picture of the wall panel down in the basement and a picture of something like a square board. My elderly likes the jet. I'd recommend the product to a friend. I had a birthday party for my dad, his 72nd birthday, and all his sisters and some cousins came over from New York and Virginia to visit and they were impressed by looking at it and everything by using the bathroom and such. They said, "I'm ready to pull my clothes off and get in there."

They've got some terrible design flaws. First of all, you gotta sit in the thing and wait for it to get filled up. They say we could take a shower in between except that you're freezing. You get this warm water coming. It's only going up at a rate that fills a tub, and this thing finally gets filled. The shower does feel nice, but then it's a shower. You get this thing all filled up and you have a mini hot tub. They must have women who are either very short, or they don't have legs. I'm not super tall. I'm just 5'11, and there's no way those suds get all the way up to your chest. You gotta squash down in this thing.

I bought the biggest tub that Safe Step has. There's nothing against Safe Step regarding its structure. The thing is built like a tank. I was told that it is designed and sold, in many cases, to hospitals, one of the primary suppliers to hospitals because of the longevity of one of these things. You could throw it off a building and it wouldn't break. It's so strong. It does have good air jets. Once you get this thing filled up, you've got good air jets. The mini bubbles are interesting. It's a different experience than sitting in a hot tub. I wish it was bigger like a hot tub.

My major complaint is there's no fraudulence as far as their claims. It's a good hot tub, but I never got to compare any other hot tubs. I really was a stupid consumer. I'm usually a real comparative shopper and I didn't do it on this. The sales is done incredibly well. They had one of the most interesting sales things you ever seen. They have all these options you can have. I had to buy everything, and they have all these lists, all these individual deductions that you get. "Okay, you can have this deduction if you buy it right now" which is a sizable deduction.

It was the most incredible sales job I have ever experienced in my life. The product is everything it's supposed to do. It's just it's too small, and you gotta wait forever for it to fill up. It does have a fast drain. And when it does start bubbling and sending all this air, it's really quite nice. It's just that you can't scoot all the way down.

My wife has finally told me to just, "Forget it, Robin. You spent the money, just let it go. It's okay. We didn't have to borrow the money. We're not into destitution or anything of that sort. And you got this hot tub which you wanted so badly." So I go in, and it's an ordeal to get into, but once it's filled, it's interesting. And what's really interesting is that after in it, it does relax you. You feel dangly after it.

Finally, at one point, I made a text to him. I said, "Julian, I'm disappointed in you and your boss. You promised me that I would receive a bathrobe, and Safe Step. And you two have ignored my phone and my text. I contacted Safe Step and left a message with the woman and she was gonna send him an email. So, I will be posting something on Facebook. I was like done. I will be posting on Facebook about being dissatisfied for you not honoring your word I worked with the public also in hairdressing and I know that one bad remark can affect a lot of people. And I am so disappointed that you guys have not honored a simple statement that you and your superior suggested that you would do." They suggested it. I didn't ask for no bathrobe. I'm a person of honor. When it comes to what I say, I will do. I thought that they will also.

After that, he said, "Mrs. Evans, you have my word that I will order and deliver the bathrobe to you personally. I am not sure why this message is not getting back to my manager, but I will assure you that bathrobe will be in your hands in a matter of days. Julian **." And I said, "It's been three months since you were in my home when you made the deal. I believe that is sufficient amount of time. I will look forward to you dropping it off yourself. Thank you very much." He said, "You will absolutely get it."

I think that the only reason I am getting it, because they don't normally do this, is because I was going to take it a level higher and I was gonna post something on Facebook. I'm really sorry that that's what I was gonna do. And if it's not at my house, I will continue to do so. The message was on September 24th, Tuesday. That was a week ago. He said it would be in my hands in a matter of days. It's okay. I have a real big doctor's appointment tomorrow, but I am serious that if I do not get it, I will post something that they did not honor something on my deal, and that I am very disappointed about that.

I like my Safe Step. I love everything about it. The installer was to order a part and bring it over. The thing that holds the shower up and down, that slides up and down, the handheld one. There's a rubber fitting. He showed me, "This isn't working." And he said, "I will order it and bring it in." That was the end of July too. So, we're already two months. We're going into the third month. When I did talk to the woman last Tuesday, she said that she would put the order in for that piece. I don't know who's gonna install. It doesn't matter to me. I don't know nothing about nothing. I'm sure that Julian could probably install it himself because he knows Safe Step and how they operate. If he wants to bring it when he brings the bathrobe, that's fine with me, too.

I tried. I had the card to try to teach me how to do it. They showed me. They tried. But when you're my age, it's hard to learn something new. I only can get in it if I have an aging aide. But I'll never learn it unless I try. I would push my walker up beside the tub. When I get in, I could never climb out of it. I would hurt myself. Also, I don't understand all the features. One time, I tried the air bubbles. When I jumped into the water, I had a scum in one area. So, I knew that it did something. For older people, the tub is a blessing. I can't reach my feet.

They had to come back and redo the lines and it leaked all over. It dripped down on the ceiling below but they said that the ceiling was damaged prior to that and they had a picture of it. But if they took a picture of my ceiling below all stained and the drywall was coming off of it, why didn't somebody point and say, "Hey, sir. Just so you know, before we finish this, your ceiling here is messed up?" All four people that were here just remarked about how well kept and beautiful this house was and how much they liked it. Also, the leak didn't happen until after the water repair and the guy had to take two of my bath towels and stop up the water that he spilled doing the repair. They told me it's my problem and not theirs.

What really sold me on them versus somebody else was the composite material that their products are made out of versus the acrylic material. My wife is rather heavy, so I really wanted something a little stouter than just the normal acrylic that you get in a shower unit. As far as comparing to others on the market, which might be cheaper. Also, Safe Step threw in a couple of little items on the way like they normally do that way, which was fine.

I'm installing the unit myself as the $10,000 install price was a little costly. The unit was expensive enough the way it was as it was about 3,000 or so higher than anybody else on the market. But I needed the stouter unit than normal. We're 70 years old and I didn't want it to be a danger or wear out quickly. So far, we like our walk-in tub. The design features of it are better than some of the standard ones on the market. I also like the way the door is shaped but the draining or filling features and the shower unit are fairly standard there.