Safe Step Walk-In Tub Reviews

I had a walk-in shower, so I took out the shower and put the Safe Step tub in. My problem is standing too long. My back hurts in having a shower, and I need all the aches and pains to come out with those jets that come with the tub. The gentleman was good. He knows what he's doing. He’s very neat. There’s a nice finishing to the tub, the glass in there. Only that I need to go to the university to get a PhD to use it. Because I have a remote control, and being my age, I’m not too quick on handling gadgets. But as I go along and see my way through it, they give me all the books to read for the instructions. And before the man who installed it left, he called us in and told us what not to do and what we can do and how to do it.

The sales rep was friendly and knowledgeable. He knew what he was talking about. He was also very patient. When the installers came, they knew what they were doing. In a closed place, they've done an excellent job, and to be that close together doing different jobs. I love the seating of the tub, especially the Micro part of it. We feel better, clean and relaxed when we get out the tub. My wife is almost an invalid and she can't get in the shower. I got this walk-in tub because I couldn't hold her up in the shower and bathe her anymore. But now she can get in this tub and sit there and enjoy it. I can help her get out, sit on the commode and help her to dry off. That's why I paid that ton of money for this tub. It's an excellent investment. You got all your different massages and the jets. The only drawback I have with the tub is that it takes a lot of water. I had to install a new hot water heater because my water heater wasn’t sufficient.

Most times, I do the air in the tub and the water gets bubbled and I just sit in it. I enjoy it. Everything's all right. But I do not know how to turn the shower on. They gave me a demonstration but I forgot it. I gotta call them to get it working.

Safe Step's sales rep that came out was very thorough. He went up and measured, and answered our question. We went over some papers, showed his little video, and he had some samples with him. The interaction was good. And then, the installers jumped back out there. They were on time, but they were waiting for someone else because once we've gotten the truck, they were still on the truck until the guy in the pickup got there. And then they came up to start the work. However, they were originally supposed to come the previous Friday but they ended up coming the 30th. They were supposed to be here on the 27th at 8:00 in the morning. I called and confirmed that we still had an appointment the day before. I spoke to Michelle before that. However, Friday came 8:00, 8:30. We tried to call, we didn't get an answer. I left her messages.

The Safe Step rep was very informed. He had good presence of mind of what he was doing. Everything was guaranteed for the life of the tub and it was a better product than Kohler's. Also, I was very satisfied with the money that they saved me. The installers were very knowledgeable. However, in their haste, they kicked a pipe loose in the basement and after they left, it leaked. They came back out and put it back together. They're still in the process of fixing the damage. Overall, I like my tub. It has jets, bubbles as well as stuff where I put aromatherapy beads in. Also, it drains very quickly.

The sales representative at Safe Step told us exactly what to expect and we got what we paid for. The installers came in, they started in the morning, and they were done by 5:30 in the evening. They showed us all the features and how to use it. They also gave us booklets. My wife loves everything about the tub. I enjoyed it too.

My Safe Step tub seems to work pretty well. I like the ease of access taking baths and the water jets are kind of neat, too. I got the stand-up shower kit and it seems to be a little more controllable as far as the spray goes. The showerhead should have had a little more distance toward the middle of the tub, though. As far as the installers, they came in and got it done in one day. It was kind of a straightforward installation. They didn't have to move any toilets. I'm satisfied with it. There was a couple of spots there on the caulking that I redid myself. It was no big deal. Overall, the guys did a really good job on the installation. The tub drains really fast. It's pretty amazing.

The workers went in, tore the door open, and did this and that. When they finished, we could see none of it. Then when we start the water in the tub, it's hot. I wish it wasn't like that. The cost is a little high too. But the quality is good.

The Safe Step rep was thorough and very good. But he didn't get all his paperwork done. I got a letter here in my hand now and I was trying to get to mail back to him that I had to sign for him. The installer called the day before and told me what date and the time that he would be here. He was here and was very prompt. He worked very hard getting the walk-in tub in. He knew what he was doing and he didn't tarry long on it. He went right to work and stayed on the job until he finished it.

What we asked for and ordered was too small and we couldn't even get in it and close the door. It was corrected, we just had to wait an additional time before it was installed. We like the tub as far as being in it. We’re feeling relaxed after we get out, so it does the job. Overall, it's a pretty good product.

The installation team came out and did a good job. I had to call them back 'cause somebody had to do some changes on it because the door wouldn't close on the tub and they didn't put in the shower part. They put that in on Sunday. I don't get in it that tub much because it ain't been running right. Since they put the door on and the shower in, it's all right.

The guys who did the installation were superb. Then, we had a leak due to the weight of the tub. Some other guys came out and fixed that issue and they were all very nice, helpful, and friendly. The one thing that we don't like is that the little shelf area behind the shower sets in water. So, if there's some in it, then it'll run down to the side of the tub into the floor. If there's a way Safe Step can fix that, we will appreciate it. But we absolutely love our tub.

The Safe Step had a crew of four guys come in and in half a day, they were done. They had to take out a lavatory and put the walk-in tub in there. They checked everything out before they left and cleaned up. The walk-in tub works and there are no leaks. I've only used it about three times so far and I've had a hard time getting in and out of it because I've had a stroke. The design of the door needs to be changed.

My wife and I like using the water jets and the micro smooth where it's supposed to make the skin softer and get all the scaly skin off. However, when we let the sealing settle for a day after installation and turned it on the next day to use it, we found out the air blower parts didn't work. I called Safe Step a couple of weeks ago and they said somebody would call me, but no one did. Then this morning, I called them back. They put me on hold and called somebody and said somebody would be here Friday, but I'm going to be out of town on that day. I also haven't heard from the guy who is supposed to call me, so I'm not happy about this part.

I've been happy with the Safe Step walk-in tub so far. The installation went really well. They were in and out of here in record time. I got a few little items where the silicone they put for the end is cracked. They need to send somebody out to fix that. Other than that, everything's fine. I've got a lot of medical issues. I had a lot of spine trouble, operations on my spine, loss of use of one leg, and I got a lot of hand problems. I decided to try this walk-in tub to see if it could help me. But so far, it hasn't.

My muscles and joints are sore. Just sitting in my walk-in tub is helping me some. I've only been able to use the tub four times.

Safe Step was great. My wife uses the walk-in tub feature more than I do. The installers have to tear out of what was there originally. So some of the construction in the bathroom, you could still see in the ceiling where there used to be a wall there. The bathroom looks unfinished a little bit because of some of the deconstruction that never got finished once the install was done. There were some unfinished construction pieces that needed to be done by us or by contracting with a third party. It would be nice if some of that was estimated and included in the initial installation. We also had an issue with the draining after it was installed and we had a plumber come out. There was a little bit of an issue over whether it was an improper install or if it was clogged due to my wife's hair. But we got that resolved within 24 hours.

My experience with Safe Step tub was pretty good. I told the rep initially that I was not sure about having it as I didn't realize how expensive it was going to be. I would have to check out with my bank to make sure I could secure the money that I needed. I ended up getting a home equity loan to get the tub. I called Safe Step to find out if they had scheduled a date and they didn't. I had given the rep a deposit of $100 which was a very small amount. He called me back and said he was waiting on me to let him know. We made arrangements for him to come and pick up the $2,000. He told me he would be here on a certain day but he didn't come. I called him again. After three calls, he finally came and got the other money and we got to go from there.

We couldn't get Jennifer in and out of the tub and she won’t pick her feet up enough to get in. Now with Safe Step, she just walks in and sits down, and I can give her a bath without having to bend over. She hasn't refused quite as much about taking a bath since we put it in. It is very convenient. We've been very satisfied with it. Also, Quinn, the person that we worked with, was an A plus 'cause he was fantastic.

We had a large Whirlpool that you go up one step then over another thing. It got too dangerous for us. We got a Safe Step walk-in tub and the rep was very polite and friendly. Installers came up on April the 14th. I gave them my cell phone number and we left. They called us a little bit before noon and they were done. It was quick. We really like our tub. I use both the tub and the shower.

I like the discount and being able to deduct it from my taxes was the deciding factor in buying a tub. I enjoyed the customer service all the way through with the Safe Step folks. The salesman suggested the door swing one way. When the installers came, they suggested the door swing the other. They all took care of it very smoothly, but they were not in concert about that. I got the full package which has chromotherapy, water, air, and some kind of aerated thing. I don't find the aerator and the aromatherapy doesn't grab me. But other than that, I'm very happy with everything.

Our sales rep was very efficient and she gave us all the extra things we didn't know about like the microbead and aeration in the tub. That thing was what really sold me. It removes the dead skin cells and all that made me feel very comfortable with buying the walk-in tub. We had other people come and Safe Step was the only one that had that feature. My skin is really soft and nice because of it.

I’ve had my Safe Step tub for over three months now and I still haven't had my first bath. The first two people as well as the second two people that came out to install it were totally worthless. I had to pay off on the third visit and the third two that came out were little bit better than totally worthless but it was still not acceptable. I hate it. They'd never talk to me. That was worth $17,000 I ever spent in my life. I’m really dissatisfied with this thing. I’d like to see them put out of business. I hope other people don't have to go through this experience. It was incredibly awful.

It was great with the sales rep and the installation was fine until they got ready to leave. They had to move my dresser then they moved it back and it scratched our floor. I haven't heard from anybody yet. We like the tub except the showerhead. We can't mash the buttons on it. We wanted a different kind.

I like that I could walk in the tub without climbing over. They also put me another hand base in there and I got something to hold on to stand up if I need to. However, the tub is small and I gotta get used to it.

The three guys who came out for the installation went out of their way. We had pouring rain and a tornado warning when they worked at my house. They came at 10:00 and there was so much they had to do outside. They were soaking wet from 11:00 until they left here at 10 after 1:00 the next morning. They worked nonstop. They were precious. Also, the tub is of great quality. It has helped with the aches and pains I have with arthritis and the water helps my blood circulation in my legs and my back.

I’m 73 and I don’t get around like I did when I was 20 but the Safe Step tub is very easy to get in and out of, and it does everything possible. The step up was virtually unnoticeable. The tub was so simple to put in and the installers were in and out of the house in one day. We had a roll-in shower insert in our bathroom that was nice, but all you could do was sit down and let the rain hit you. But with this one, the jets and jet system work fine. I've got the deluxe rain shower and a handheld shower. I spent more money than I probably could have but you only go around once. I've got back problems, so the jets seem to help. I'll get in it and fill it up, and I'll run it for the 20-minute cycle. Then I'll run another 20-minute cycle. The jets work on every inch of my body and that's absolutely insane.

Their reps are very commendable. The installers were friendly and they came when they said they would and brought stuff when they said they were going to bring stuff.

I couldn't get the contractor to verify specs on the product. The tub is higher than what I was told so my design almost didn't fit. They said I was gonna have a shelf space but I barely have anything. They said they forgot to tell me because they have to do the pipes, it goes up three more inches. If you're going to be taking out and putting in a tub, you need to know every single little thing, especially as a bath designer. I'm an information freak and they failed to tell me the complete information.

Safe Step is a very professional company and they've worked very well with me. They also worked to give us a discount that they are able to give. Everything seems to be working nice with the tub and my husband and I are very happy.

The salesman came out and gave me his pitch. He decided that the smaller Safe Step tub would go in and would be all right for me. He kind of looked at the area and didn't measure it up like he should have. When the installers first put the smaller tub in, it was too small and I had trouble getting inside it. They got a different tub, took the old one out, and put the new one in. But I'm having some difficulty getting the door closed.

Safe Step's walk-in tub wasn't cheap but it would last forever. And if we ever moved, they said we could take it with us. The sales rep was very nice and answered all our questions. Then, the installation was supposed to be on a Monday but the installers didn't show up. So, we called to find out what went on and we were told that their rep had sent them to the wrong place. So on Tuesday morning, they came when they said they would. There were three guys and one of them walked us through all of the buttons and how the tub worked. He was very thorough and I was very impressed with their work.

I'm very much satisfied. The only thing was they got mixed up with my name with someone else and canceled my order. That caused me a little trouble but they made sure that that was taken care of the following week.

The Safe Step walk-in tub is pretty expensive. But the quality and the return on what I was paying for the Safe Step walk-in tub seemed to be pretty good. It took about a month or less from purchasing the tub to getting it installed. They turned it around pretty quickly. The product seems good. But I'm completely dissatisfied with the way it was installed. There's a major draft underneath this unit after it was installed and there should have been something put down on the floor from an installation perspective, and the installer either wasn't smart enough or didn't care. His level of detail was completely lacking. He didn't finish installing things and left the floor a mess. He came back to fix one thing but didn't fix the other. So he had to come back. He was not someone that I would recommend to be installing anything.

Two people came for the installation and and it took them a day. They did good work. Having the Safe Step tub is enjoyable. I like the low step. Safe Step could stay in contact more though.

My sales rep was very knowledgeable. She spent a lot of time describing the Safe Step walk-in tub and talking about the company. It was a good experience. I was just supposed to take the bid from her then go to another company to get a bid from them. But I didn't. Two very nice young men came to install the tub and they did it in one day.

The quality of the tub is very nice. The overhead shower is my favorite feature. However, the shower curtain was mounted above the backsplash instead of on it. What it did was it leaves only two inches of curtain below the top of the tub instead of four. My question was twofold. What was the cost of the glass and can it be added? Or how do I find a shower curtain that is long enough to take care of the problem? When I contacted Safe Step, I never got a reply from either the salesperson or them. So far it hasn’t leaked but it's iffy.

We met with the sales rep once and he spent plenty of time with us going over everything, showing his videos and answering all our questions. When the installers came, they did a very good job.

My wife has neuropathy in her feet. We heard that the Safe Step tub was a great tub to be used for that, and it has been. I have a messed up back from my years in the military and I need something like this all the time. My back hasn't been hurting as bad since havingit installed. I was expecting at least 24 to 48 hours for the installation but they had everything here. It was done in a few hours unlike any other installation we've had done. It took longer to install our sink than it did this time. Everything is so simple to use and I would definitely recommend it to anybody. It would be beneficial no matter what age you are. I've had other family friends come over and see it. For the price, it's a great product. It has helped our family. My son was here last night and he wanted to try the tub. He jumped in and got out. He said, "I don't want to go home. I want to live here now."

Installation was very easy. The installer was intelligent and seemed to know what he was doing. His helper was quiet and helpful and all went really well. I like the tub. It's good and my wife also uses it a couple times a day sometimes. The jets give her the most relief for her ailments.

The installation was very efficient. They worked all day and didn't quite get it done because something wasn't right but six weeks later, they made it right. It ended up taking six weeks because they couldn't get the piece they needed. Now that everything is resolved, I have mixed emotions about the tub. I like it because I feel safe but I don't like it because I feel so pent up.

The workers were absolutely phenomenal. They were true gentlemen, and they informed me every time something was done and yet, they didn't bug me. They were wonderful people.

The rep from Safe Step was informative. She went through everything step-by-step. We asked questions of do we have to change our water heater. She took us through the nuts and bolts from how long it would take for them to come in, verifying that we had enough electrical service panel access. The installers were professional. They came in and checked out everything before starting. They came in with masks too and they had booties on their shoes so this way, it wouldn't scuff up anything. They laid down mats. They were clean in the bathroom area and made sure to cover everything up. Once they were done, they tested everything and went through everything with us. They removed everything that needed to be removed. They were thorough. The quality of the walk-in tub is excellent. Before we get into the tub, there's a feature that you can heat the seat. This way, you're not sitting on a cold plastic surface. The jets are very good too. If I had a choice between any other tub, Safe Step would be the one to go with.

My husband has normal aches and pains with arthritis, but he has had a back surgery too, and we try to do a lot of things to manage the pain besides medication. One of the things that we've found effective is either warm water or cold water immersion, so the Safe Step walk-in tub is good for that. The process of installing it took longer than we had anticipated, but the installers seemed like good guys. We didn't mind having them around. This tub is more affordable than going to a nursing home. It's really the cost of a Nissan. But I could finance it through them and it was a 9.9 APR. My payment is better than half of the payment I have on my Nissan.

The Safe Step rep was very good and did his job, and the installers cleaned up good. I have Parkinson's and the walk-in tub helps my bones and makes me feel better. Safe Step needs to redesign the stopper in the tub though. It doesn’t go down like it should and it doesn't come up.

The crew was good. They got what we needed and we like the way the tub looks.

There were a couple of things that I thought the installers finished but they didn’t and I had to get somebody else to finish it. It was the floor right at the tub where they had taken that part of it. And originally, the installer got the water hose backwards, so hot was cold and cold was hot. But they came back the next day and fixed that. My wife has been struggling a whole lot and we hadn't used the tub that much yet but overall, it was a good experience with Safe Step.

I like the tub because it's got that vibration where you can get a massage-like thing. There's a lot of good features. However, we have a few things that need to be addressed. Our Safe Step tub looks like it's coming loose where they put it up against the wall and we didn't want water going down in between the wall and the tub. Also, with the board at the floor, there's no caulking under it. When we spill water, it goes up underneath that board. There was another thing about a faucet leaking that my husband was beware of. Two of the faucets were leaking up through the stem and we want it taken care of before something bad went wrong.

I love the Safe Step walk-in tub. The sales guy was excellent and got along well with people, and the installation was good too. I had some large red marks on my leg, being diabetic, and the oxygen therapy is taking it away.

The salesman that sold me the tub was very considerate, kind and thorough. He made me feel like it was a good choice for me. Although the installation was done quickly, the installers didn't leave me with hot water. It wasn't turned on. Because I couldn't use the tub, I had to have my son come out and he helped me with it. I like the tub a lot. It's a pleasure and I look forward to it. I don't use exceedingly hot water, but I feel warm afterwards for a long time. It's a good thing. I considered that it would be a little more economical to buy the tub and have it installed then I thought, "Well, then as far as warranty that could get complicated." That's why I decided to go with Safe Step. All in one. I made a good choice. This was what I was looking for.

The installers did a good job, but I have an issue, and I would like someone with Safe Step to give me a call. Our tub does not have a wall on one end and have a lot of splash. I'm looking for a suggestion and I've already called them yesterday, but no one's called me back. Other than that, the quality is great.

I’m getting a little bit of age and I thought a walk-in tub might be a little safer for me. I bought one from Safe Step and I'm really sad that I did. The guy that sold the tub to me was supposed to come back and do an assessment on the guys that would come from Marshall down to put it in. He never did show back up. There was something that he said they'd put back in the wall, but they didn't put them back in the wall. They said that was unnecessary, so they didn't put them on the wall. Overall, I've been very disappointed. The guys didn't know they would have to take the door down to get the tub in. Then I had to show them where they could get their electricity for the GFR plug that they put in for the tub.

We needed to replace our current tub. We called Safe Step and we bought a new one. The rep misrepresented everything though. It has to do with how long it takes to fill up the tub. I'm 77 and I wanted to use it as a tub, but you have to really go in there. It takes at least 25 minutes to fill. I called the water company, and the pressure in the hydrant matches the pressure in the house. He said it only took three to five minutes to fill. It takes three to five minutes to empty. Emptying is not a problem, but filling it is.

My experience went exactly the way the man from Safe Step said it was gonna go. They got the tub all tied together in one day, and they were out of here. They explained to me what they were doing and how they were doing it. Everything was pretty well done. The tub got a heated seat. It's got lights in it and the little bubbles that come up to supposedly take the scaly skin off of you. It also got a pulsation of the water to give you the therapeutic massage. I'm not satisfied, though, because I really can't take a shower in it like I thought I could. There is not enough room to step back. I got to stand in one spot in this rain thing over my head. You can't stand back and enjoy it. You got to stand right under it, and that ain't cool.

I liked the pricing of Safe Step. The entire buying process was smooth and easy. The sales rep I worked with was very nice. She fought hard for us to be able to afford the tub. She even found this tub with the same features at a lesser cost when it had been cancelled by somebody else after being ordered. All in all, the sales rep was very professional and very courteous. The installation was nice and easy. The gentlemen were very courteous and respectful.

My mom has a Safe Step walk-in tub and seeing how she so enjoys it, I decided to get one, too. I have arthritis and trouble with my legs that time, so I felt like that would be something that would help me out. When the first guy come out, he was very encouraging but we were trying to get something more reasonable than the numbers that he gave us. And when they brought the tub out, they didn't have the surrounding included in there. From my understanding, the surrounding came with the tub unless you say you didn’t want it. It was a bonus that they were offering that I saw on the web also. But the rep didn't give us an option as to whether we wanted that or not and that was never brought up in the conversation. So, the rep called us back and asked us if we were going to go ahead and if we did, we would have to pay $500 upfront. We explained to him that we thought the surrounding was included and he said no.

I’m a senior with arthritis that makes getting out of a standard bath tub impossible! Being able to fully submerge in that warm water is so helpful & now I can still enjoy my bathtub independently. Being able to have a soaking bath before beds really helps my pain levels and makes it possible to get to sleep. The tub is very comfortable and easy to enter and exit. I can also take my showers with the hand held attachment. I could also have the shower attachment mounted on the wall if I wanted.

Whoever in the future gets an install, they need to know that it's gonna be loud. With this sledgehammer thing going through the wall, we weren't aware of all that extra noise that would take place. I tried the tub once. I'm 5'8", 220. If I was 6'4", 250, no way a big guy could fit in there. It's not made for big folks. Supposedly, we have the top-notch of that particular size. I had to go in there and sit down before I close the door. I cannot close the door if I was standing up. It has to be in my size. But mother fits well in it. I would still recommend Safe Step to others. But with those particular things that we need to know in advance, like, the noise factors, how long it's going to take. We were told two or three hours, but it took at least twice as much time as what they said initially. Maybe the sales representative didn't know. But they should know, even down to the size.

This is a quality product. It does what the manufacturer says, and has some bells and whistles that make it nice. It may have too many, because we don’t use some of them. I do wish there was some way to fill it up faster because one gets cold waiting for it to fill up.

From the representative to the installers to the product itself was absolutely amazing!!! So amazing, we ordered a new shower system for the master bath!!! The nonslip floor & seat for the tub is great. Other companies do not compare!!!

This is the best bathtub that I have ever had the pleasure of relaxing in. It is easy to enter and relax while taking a bath, and I was able to install a shower attachment making this absolutely the best tub in the world. What more can I say about this wonderful company and their products.

Our first couple of days with the Safe Step tub were not good. The drain wasn't working. It took water 45 minutes to drain out. I called the service thing and I got a bit of a runaround. They told me it would be three or four days before anybody got in it. This was the same day it was installed. I was really quite annoyed looking at a $17,000 piece of equipment that was not working. I was ready to tell them to pick it up and take it back. I couldn't use it for a week 'cause I could fill it but then I couldn't get out of it until all the water drained out. The issue was something that took about five minutes to fix, but nobody could get there for over a week. But it's working well now. I like the low jets hitting my feet as I have neuropathy, and that makes them feel a whole lot better. I just sit in it and close my eyes and relax for 15 or 20 minutes.

There were three installers who came to put the walk-in tub in and they were done in three hours. Having the tub is a convenience, but the door is not wide enough for my wife. She has to maneuver herself and step to the side. Also, the stopper doesn't close sometimes so I have to jump in there and push it down. The seal doesn't seal properly, so I have to make sure it's back in place. It did that when the guys were here but I thought it was something that was not gonna persist. It has continued to happen and that needs some attention. But for the most part, I'm satisfied with the tub.

Do the research on the tub. I know the tub’s good, but I don't feel the salesman is somebody who's upfront and truthful. He didn't care about what he said as long as he got the sale. I wouldn't give a dime for him. He is the son of the company’s owner and he misled us on a bunch of things, including on the measurements. You’d think he’d been in business his whole life that he would know how to measure a doorway. They ended up having to put a whole new doorway in. On the other hand, the people that came to the house and installed the tub were very professional, polite, and did anything they could to help.

When the Safe Step salesperson presented to me the cost of the walk-in tub, the rep said that I had to sign up right away or I would lose the discount. That kind of salesmanship is tasteless. But that was alright because I wanted that particular tub. The tub is beautifully designed and has lots of lovely features but I don't know how to use it. There should have been somebody to give me a demo. Other than that, I love the automatic features that are built-in. That evacuation of the tubes is wonderful. When everything gets shut down then in about five or six minutes, the tubes get emptied. So you need to step out of the way or you get a little bit of frosting. It's just a wonderful thing to have.

I saw this article in the AARP magazine and I called Safe Step, and a salesman came out. He showed me a video and told me all the wonderful things it will do. I had sciatica, and my doctor has written a note that it would be beneficial. The salesman gave me a price, and the tub was installed. There were a couple of things that I was puzzled about. So, I called up Safe Step and I said, “I don't have the heated seat. And there's something wrong with the jets, et cetera.” Two men came out yesterday. They were sent by Safe Step. They said, “No, ma'am. You don't have the heated seat. And you don't have several other things that were supposed to be included. You did not get the tub that you thought you were getting. You got an inferior tub.”

The installation was very clean and quick. The salesperson and my husband got along pretty well and it was a good experience. I actually had a call and an appointment set up with another company and my husband told me just to call and cancel it. I'm still learning to use the walk-in tub. Mine is not draining properly. It's a really slow drain and I actually hurt my hand trying to get it to a 45-degree, so that it will be wide open. I could never get it there and we might just have to call someone to check that part out. It says on the instructions that it's easy for people who have arthritis in their hands, but I don't find it easy. So there must be something blocking it or not working right. I had a phone conversation with support to fix it and my husband tried to fix it by twisting the screw a certain way, and it still didn't do what it should do.

Our salesman, Bill, was very outgoing and good. The installer was also good. I couldn't ask for anybody nicer. He had to come back because the tub wasn’t draining right. It was slow. It was supposedly my drain, but it wasn’t. We had a snake run down the drain because it had been running sluggish anyway before I got that tub put in there. I made sure they understood that. I thought maybe I had to have my sewer line run out, but another plumber assured me it was not that. It wouldn’t have been just that drain that was sluggish. We would have other issues. The guy that installed the tub, Bowen, came back and whatever he did that time did the job because it goes out fine now.

My knees are bad, so I got the walk-in tub. I like the whole tub but filling it takes a little while. You gotta sit there with no clothes for 10 minutes to get it filled, where before I used to just fill my tub and get in. But you're pretty warm sitting there when it's draining, and so the draining isn't that bad.

Safe Step should reduce the price by 50%. It was almost $16,000. The salesman was supposed to gave me a military discount. He was very professional though. He's been working for the company for many years. I love my Safe Step walk-in tub. I can sit down and do everything and have the water vibrate. I like the shower attachment with it. I can stand up whenever I want to take my shower.

The tub works fine but I'm not really happy with some of the things they did with the installation. When they installed it, they didn't do a real good job on the caulking. A guy came back and did some stuff. One panel on there is crooked and I showed that to him. It's up on one end and doesn't line up and down on the other end. He said it was supposed to be that way but I still don't agree with that. Also, when they took my old tub out, they tore apart a wall up the sheetrock. They didn't put a piece of surround panel over that and just left that open. It's a mess in there.

Our 30-gallon hot water heater isn't big enough. If we find anybody else that wants to order the Safe Step walk-in tub, we're gonna recommend to them that they have the inline hot water heater thing included in the installation, so that they will have plenty of hot water. With the smaller hot water heater, you get nice warm water up to knee high, and then the rest of it’s all cold. That's the only disadvantage we've got. We went to Lowe's to go ahead and get the inline hot water heater, but I'm not a plumber. They told me I gotta send a plumber up there to get one and to install it. I could buy one, but they wouldn't let me install it. I need to get a plumber to install the inline hot water heater and we're now looking for one.

One of the blowers in the two jets wasn't working. The installer fixed one, and then he found another one that wasn't working and he also fixed that. I'm enjoying my new Safe Step walk-in tub. It's easy to get in and out. I'm enjoying that it has the shower when I just want to take a shower instead of a bath. I'm looking forward to adding the aroma to the bath.

The salesman was very knowledgeable and I like that Safe Step is guaranteed for life, parts and labor. The installers told me that if something goes wrong and they can't fix it, they'll take it out and put a new one in. There were three of them and they knew what they were doing. They were all working. It took them five hours and they did a good cleanup job. The main person gave me all kinds of instructions thoroughly and ran me through it. He also gave me the literature on it. He was very knowledgeable too. He said he's been installing for 10 years.

The reps at Safe Step were great. Nick, especially, was very helpful and understanding. James, the guy who installed the tub, was amazing. I liked him a lot. He went out of his way to do an extra good job. I was very impressed with all the people involved. The tub seems to have great quality and it does everything it’s supposed to do. It’s got the handheld shower so I can sit there and rinse my hair. I like that it fills up fast as well as the massage and water features.

Safe Step is awesome. I love my tub. I told my husband before he passed away that we needed a new tub. I wanted one because ours was getting rusty, and I knew we needed one before I fell through the floor. He was like, “No, no, no.” He passed away and I thought I would check in on it. Then, I’ve seen Safe Step on my email, so I thought I would check in on it. Their guy came to my house. I really liked him, and he did a good job selling it to me.

I've been okay with the tub but my husband hasn't been well too satisfied with it. He's having an issue getting in and out of it and it's not like he thought it would be. He thought it was gonna help him with his legs but it didn't help him any. I enjoy the tub but it does nothing to help my legs like they said it would. They shouldn't say that it's going to work for your legs, your diabetes, etc. when it's not going to do a thing for any of that. My husband and I have bad legs and that was one of the reasons we purchased it but the tub made no difference.

I've seen Safe Step's commercials, and it was time to get something. I couldn't get into the tub. We had a Jacuzzi in the house that we have. My husband had a stroke and he couldn't get in and I couldn't get in. I love a bathtub, so we tried it. I like that I have a bathtub I can get into. We had a repairman come out a week after we had it put in. There were a couple of little things that needed to be taken care of, and he did a good job.

The man that sold the Safe Step walk-in tub to us, evidently, made a mistake because our shower curtain and rod didn't come. He took pictures and he was even measuring everything. So he would have known enough to know what size it was. The gentleman that was gonna put it in got sick on the first day, which I perfectly understand. He told us when he left the first day that they had one in the warehouse and they would bring the right size. When they came back on, which was a Friday, they said that it was gone and they would order us one. It'd be five days. Two weeks went by and we still hadn't got it so I called in. Somehow, someway, they had not even sent it out. The woman assured me that it would be sent out and I’d have it the next day. The next day, we got a call from a man who said they didn't even have one. They had to order it from Amazon to get the right size rod and it took us about three days to get it.

I called different places but they said they don’t do condos, they only do houses. When I called Safe Step, they said they would do it. The guy during the installation was so good. He was so efficient and he knew what he was doing. I like that I can go in the tub easily. I enjoy it most of all when I fill it up with water, sit in there and play in the water like a five-year-old.

One salesperson from Safe Step came out then for some reason, the schedule had gotten crossed up and another one came the following Monday. The second rep finally convinced us to go with the tub. He got the price down to where I was interested in. He quoted me and described to me in our bathroom specific dimensions as to where the tub would come. However, when the work crew showed up, they had a different tub than what the salesperson had talked about. The one that they had was two inches taller or wider somewhere. I did learn later on when I talked to a regional manager that the shower feature had a different name. We were led to believe that was part of the package. But as it worked out, it’s okay that it’s not. My wife didn’t like showers all that much.

Safe Step seemed to be pretty safe. Now, it's working out good for me. I like the showers and the seat. I have bad legs, so now I can sit. I have a shower seat. I could sit on the shower seat. This is very comfortable. The sales representative I worked with was very nice, very good, she answered a lot of questions and showed me films. The installers were professional. They were very good, too.

Safe Step had a good salesman and made the pitch. Like a fish, I took it hook, line, and sinker. I like the fact that the product was made in the United States. The installation was pretty good. We had one little glitch, but I think it'll work out okay. As far as the tub, you need to learn how to adjust the input of your hot water. If you've only got a 60-gallon or 70-gallon hot water heater, you can't just run it on hot. You've got to kind of play with it with the cold. It took me a while to figure out how to get enough hot water in there.

I've been calling Safe Step with a complaint and nobody has answered. I got a shower with my tub and it has glass doors. But there's a plastic strip that goes under the shower door that almost looks like Lucite and it's all cracked. Other than that, when I bought my walk-in tub from them, their sales rep was excellent and the installation crew was really good. But the first bath that they gave me didn't work, so they had to take that out and bring a second bath. And so far, I like the tub all over.

The gentleman that came over for the arrangement of sale was fine. He explained everything and showed me what the tub was made of. After that, two gentlemen came and set the tub up. They went right on about their work. I thought it would be longer than it took but it was quick. The Safe Step walk-in tub is great. The bubbles that come out on your back and legs are great too. I gotta find out how to get more hot water from my hot water heater 'cause about halfway through it when I fill the tub up, the water gets cold. But I'm fully satisfied with the tub and I've been telling my neighbors about it.

We are senior citizens. Even though we had a walk-in shower, we knew the advantages of being able to sit and soak. We counted the cost all the way around and made the decision to get a Safe Step walk-in tub. That was what we wanted and we love it. The installation as well as the guys who put in the tub were wonderful. They were very courteous, efficient, and they cleaned up everything. I like the idea of the motion. I like the air jets and the pulsation really helps if you have a bad back. The whole experience was really good.

We had a similar tub put in our house in a different town here in Texas. When we moved, this house didn't have one and my wife needs it so we ordered it. When the gentleman from Safe Step came, we sat and went over everything. He talked about this and that and everything connected with the tub. He gave us the option if we wanted the shower thing. That was a no and he said it was not a problem. After that, the guys came in the house and started to put the tub in no time. They cleaned up too. We were very pleased with the way everything went down and we really like the tub. We like that we can get in, close the door, heat the water up, sit back and enjoy. We don't have to try to slide over the top of a slippery bathtub then try to figure out how to get out of it at 82 years old.

I have my parents living me that are in their 90s and the Safe Step was a safer tub because my mother had already fallen out of a regular tub twice. I really like the service that they did in putting it in. The only thing that was wrong was the installer did not bring the shower portion of it and I'm still waiting for it. But otherwise, the tub and the workmanship are fine. I really love the micro bubbles on the tub. The worst part is waiting for it to drain out.

The installation of our Safe Step walk-in went well. The reps were very nice and friendly. They did their job very well. So far, I like the walk-in and the jets.

I like our Safe Step so far. My wife was wanting a walk-in tub because she can't stand up long enough in order to take a shower, and she can't get her legs over the other tub. The Safe Step rep did his job. The installer came in here and went right back there and cut the old shower out, and rolled it in. The electrician was there. They put the electricity again and they fixed the sidewall on it, and it went really good. They were in and out of here in a day. They did a good job.

Ernest and I both have rods in our back, and I have nerve damage to my left side of my leg and body. With the Safe Step walk-in tub, it is going to be easy to get in and out of it. So I won't fall anymore. The sales representative was very polite and good. Measurements were taken and we had to wait for the tub to be made. Then on the day the installers came out, it was done before I even knew it. It took about five hours and they were good. The quality of their work was excellent. The walk-in tub cost quite a bit and all, but it's well worth it. Using it makes me feel relaxed and I don't hurt as bad, with my nerve damage. The jets seem to help my leg muscles. I have the microbubbles. I have the top one. I love it. I would recommend it.

The Safe Step reps were excellent and their installation team couldn't have been any better. We're perfectly happy with our walk-in tub. I get down in the tub and I like it. My mother likes the no-slip where you stand and where you sit, both. She feels a lot more secure with that on there.

I started looking at walk-in tubs because I'm a sickle cell patient. I have Geriatric Onset Sickle Cell, and I contracted it because I had a blood transfusion. Nothing stopped the pain when I go to the hospital. One time, when I had the pain, my daughter said, "We're gonna take you to the spa, and put you in the whirlpool. And we're going to give you some scents and all that stuff and do some homeopathic stuff and make you feel." I went to that, and I came out immediately feeling without pain. I said, "You know, that tub is wonderful."

The reps gave us all the information and told us how much the tub would cost. Four men came in one day to install our walk-in. So far, I've had really good luck with my Safe Step. It's a good product.

I got a walk-in tub from them and it has been easy to clean. If you're getting a Safe Step and you got the self-drain model, you don't have to worry about draining. Just hit a button and it'll drain itself. They have it set up where it'll make sure that it would blow all the air out the line. The Safe Step rep was really nice. He told me not to be scared and that after I let the water out, the tub would go through the air cycle. It's really beautiful. But, if I could have enough room where the door of the tub could open from the outside, it would be much better.

Safe Step's rep was very good about everything and their installers did a good job. The tub is fairly expensive but there are so many things to enjoy about it. I like it.

The rep was very good and knowledgeable, and the installer was in and out in about five hours. It was excellent work. I like the water jets from the back but the Safe Step tub has got more features than what I can name. It depends on what button you push. It's got the air jets, the back jets, the shower, the handheld shower, the overhead shower and a couple other features I haven't used yet. Since having the tub, I feel relaxed and I'm satisfied.

I live in Tennessee and when I saw that Safe Step tubs were built in Tennessee, that interested me. I trust Pat Boone and he was doing an ad for Safe Step, so that impressed me. I looked at every video on their website that they had. I went through the whole thing and was impressed by that too. I called and the salesman came. I had a little uneasiness about him. I kept wanting to ask questions and he kept telling me to let him finish. It was as if he had a spiel that he had to get through and he could not stop to talk to me about my questions, which put me off a little bit. But he sold me the tub so he must have done a lot right to get me to sign the dotted line because it was so much more expensive than I expected.

Everything turned out fine during the installation of our Safe Step. Everything about it has been excellent. It's easy to get in it. Anybody who ever gets in one and tries it would recommend it like we do. It's top-of the line. You can't beat it.

My wife loves our Safe Step tub. She likes the bubble bath. She got where she can’t get in and out of the tub and now with the Safe Step, she can do bathing all by herself mostly. I'd recommend Safe Step.

I like what the Safe Step was made out of. The warranty fits for my parents. It was perfect. The sales representative was a really nice guy. He was very informative. He made a good sales pitch, didn't necessarily take one side or the other and helped us make the right decision. The installation was a little hectic. My parents live in the house behind us, so they had to get everything out of the way, but they did a very professional job installing it. They put everything back the way it was beforehand. So for as hectic as it was, it could have been a lot worse. I've used the tub once. My parents use it. It's a great product. It got all the bells and whistles. They seem very happy with it and as far as I'm concerned, that's what matters.

I needed to get in and out of the tub. And I figured Safe Step was better with me because I couldn’t step across the tub that I had. The rep talked to us, answered all of my questions, said, "Just think about it." And he left and came back in a week, and I decided to go ahead and do it. However, the installers didn't do everything that they were supposed to do like cleaning up and putting stuff back like it was. Other than that, I could sit and relax in the tub.

I invited my sister over when the sales rep came so she could hear his spiel directly because she had expressed interest. Also, I'm a single female so I felt more comfortable having someone here. When the rep started talking and showing me on his iPad the different things, he was knowledgeable about responding to all of my questions. He looked at the water heater. He measured the existing bathtub to make sure that there was ample space in the bathroom for the tub.

The sales rep was a very informative man and the installation experience was very good. We needed the Safe Step walk-in tub and bought it. Now, we're enjoying it. I got it for my husband. He got where he couldn't get in a bathtub and sit down. So, he likes to be in the water and it's bubbling over him.

The representative answered all the questions we had and was able to provide everything that we needed. The installation guys did a great job. But the only problem was, we’re supposed to have a shower glass door, and for some reason, in manufacturing, the holes were not located in the right spot so they couldn't mount it. They got it corrected. I like the one feature about the oxygenated water where they blow a little air into it.

Safe Step has been pretty good. I liked the price and the quality. The installation went pretty good. I just had one problem. I had to call in the other day. It was on my drain, and they’re gonna come out and check that. The drain doesn't wanna lock up. Other than that, so far, so good.

The sales representative from Safe Step was fine. I liked him a lot. I had a call for service. They called me and I said, “No, I got it fixed.” But it's not fixed. In order to drain the tub, you have to hold the drain manually with your hand until it drains. I like the tub, but I didn't realize that when I got it, the hot water heater that I have is not big enough to fill the tub so I run out of hot water. It's a 40 gallon, and it ran out. So today, I've had a new tankless water heater put in. I had to put in a new water heater for the tub. I haven't been able to use the tub because I can't fill it because it gets cold on me.

The sales guy was very good. The installation people were very professional as well. I was in the hospital when they put it in. But when I got out, I was able to call and ask a few questions, and they answered them very well. If I got a question now, I can contact them or at least the people that I dealt with. If they don't know the answer, they find out for me. I like the tub and I use it. It works really good. My wife who used to take a shower now doesn't mind getting in the tub either.

We hit it off great with the sales rep and we had a good conversation. I saw the video that he had to show and the price was right, which was why I chose Safe Step. I like the tub. I'm not able to get in and out of my own because I am a double amputee. I only have my right leg and my right hand and arm. So, it's a little bit awkward for me to put my right foot in and twist my right foot till I get over and I'm ready to sit down. My daughter is with me when I'm in there and helps make sure my wheelchair is lined up exactly right for me to zigzag and come out. But while I'm in the tub, I love it. I enjoy it. It's soothing and relaxing. People should get one.

The sales rep was very informative, non-pressuring and worked with us. The installation team told us everything that they were gonna do. They covered everything so that nothing was damaged or the rugs weren't dirty. They cleaned up after themselves and showed us how everything worked. It was very good and they were fantastic. We have a 90-year-old mom who was having a hard time taking a bath and so, the Safe Step walk-in tub was perfect for her. She loves it. Before, we had to browbeat her into a bath and now, she’ll willingly take one. Even after her bath, she'll sit there and soak. It’s very good. We all love it. The only thing is one of the covers for the hinges has come off. It floated to the top.

The rep was awesome. He came in, showed us step-by-step all the different features and benefits of the Safe Step tub, and was not high-pressure in the least. The tub just pretty much sold itself. And then, the installation was great. The guys were awesome. They came in, and they were done within half a day, early afternoon. We even had some problems with the flooring underneath the current tub that we had so they had to rebuild the floor underneath it. They did it, and it was fine. I like that I can get in and just soak from head to toe and not be uncomfortable.

The installation guys were okay. They didn't show up ‘til 11:00 and they were there ‘til 9:00 PM. They worked nonstop, without even eating. However, some things that the salesperson told me weren't really true or were misleading. We've got some of the caulk that's come loose. It's hard to touch things and the handle is really hard to close. The hot water temperature where it says 102.5 on the dial, if we turn it to that, it's really cold water. It's not even hot. He said that a 40-gallon hot water heater should be okay. We can't fill the tub with just a 40-gallon hot water heater. We've got to get a new hot water heater before we can really use it.

Safe Step was mainly for my husband who has a problem with his balance. It helped make things easier for him. They did a great job.

The installers were knowledgeable. They went about their work and got it done. It was all good. I'm very much looking forward to spending a lot of time in that tub. I managed to get one full bath before the rest of the room got torn apart, and that was very successful and nice.

Dealing with the sales rep was very good. He was very knowledgeable and everything went very quickly. He knew what questions to ask and it was smooth. It was no pressure and no problem at all for us. I like being able to sit down and soak in a bath after 30 years of not being able to. It's warm, nice and soft. I like the one that clouds up the water and you hardly feel that it's moving the water around on you. But it is and you can feel it.

The Safe Step rep was great. He asked me, “What do you want with a walk-in tub? You seem to be doing fine.” I said, “I am. But one of these days, I might not be. I might need to walk in instead of climbing over. Besides that, I've got a daughter. She's got real bad sugar. Terrible.” And he told me about how those things help people, like the diabetic. He said it seemed liked it helped people that had sugar. He was more talking about helping the blood flow. We got along well. But I'm mad at myself for not dealing with him a little more and maybe got the tub down a little cheaper. I feel like I paid too much for it, but oh well.

The rep was very knowledgeable and comforting. He knew his business and didn’t push. He let me have the information and make up my own mind. I like the way that the walk-in tub heats up. It’s very soothing and accommodating. Safe Step might want to mention though that you’re going to need more hot water. It didn’t give me enough and I had to put in a new hot water heater. Still, the experience with Safe Step was informative and fantastic. I'm very satisfied.

The lady who came out and did the presentation was so good that I didn't even look any further. She was honest and told me what it would cost, and explained how it would be installed. She was professional. The guys who came and did the installation were excellent and respectful. I was amazed with how quickly it went and they got it done. I like the handheld shower better than the big shower. The one thing that I don't like is that the seat and the back are heated but the curve in between stays cold. When you sit down, that cold grabs you. I don't like the eight minutes it takes to fill because you're sitting there freezing. I might have done better if I checked out others but Safe Step has probably got the best product out there.

A friend of ours said that somebody in our community got a walk-in tub. So, we were thinking about getting one. We went over to their house, and they had a Safe Step. Then we went online and saw the ads by Pat Boone but we hadn't paid attention to him. It just goes in and out. But after seeing our friend with one, then we started paying more attention online, and did some more research, and decided that that was the one we wanted.

My husband loves the Safe Step walk-in tub. He loves the therapeutic side of it. But he did mention that the tub could have been a little wider ‘cause he would have to turn his legs up towards the inside in order for the door to close. But otherwise, it’s fine. The quality is excellent.

The installation took two days and it went great. The installers were very good. I'm happy with my walk-in tub. I enjoy the relaxation, the jets.

The Safe Step rep was a nice man. We mainly got the tub for my mother, so she can sit and relax. It's hard for her to bend over with her legs swelled up because she's older. She could sit in there, and it's like a miniature Jacuzzi. She enjoys it. She's in there every night. She has seen improvements in her health.

Three guys came for the installation and they were nice young men. They worked hard and got it done. I like being able to relax in the Safe Step tub when my back starts hurting, especially my lower back. I broke my heel bone a couple of years ago and I’d soak it. With the water jets on, it feels better.

After checking and discussing with the representatives, I deduced that the Safe Step was the tub for us. Safe Step is fiberglass and it was a tub that I felt comfortable with. Everything was A+ and excellent. The installation team was extremely professional and very clean. They did a great job.

I can't get my wife to get into the tub often enough. The installer called about two weeks ago. He needed to do a follow-up and we scheduled it for a Monday, and then it was Friday morning, then later Friday we found out that my wife had a Monday appointment for a CAT scan. I managed to get him stalled before he came 120 miles from Phoenix down here. But I haven't heard back from him since to reschedule.

A family member told me how they enjoyed their Safe Step walk-in tub and I got one for my mother. The reps were very professional and knowledgeable of the product. I commended the installers for a job well done, and the timing and how they cleaned behind themselves, because they got a pile of dust that was produced from tearing up the old tub and that wall. Very good workers. I appreciate them. I referred them a couple of my church members and friends.

It took about a month to get the tub and then they installed it in about five hours. I like that the tub has a lower walk-in step, and it also has a lifetime guarantee on it. I'm pleased with it. As long as it drains and lets me out, then I'm happy.

I called Safe Step because they were having a $1,500 off and I ended up going with them. The install guys were laid back, very nice, and friendly. But I was a little disappointed with the installation because I had heard that because of the COVID, that they went over every little piece of everything and everything was gonna be spotless and clean when they finished. But they finished with a full tub of water and when I let the water out, it was nothing but guck in the bottom of it from where it came from and we had to clean it all up. It wasn't wiped off and cleaned and all. We had to clean all the sides of it and the bottom. Around my floor was not clean. It looked like they were in a hurry and they had to get to somewhere or it was late.

The team who installed the Safe Step tub was excellent and we're very pleased with the product.

The rep from Safe Step was informative and very good. The installation team did a good job although we had a problem afterwards. But it was right after the freeze and so, it wasn’t with the tub nor the installation. It came from a pipe that had frozen up and it was on our end. But because of that, we didn’t know so we had a guy come out from Safe Step and look at it. He had to come out here anyway and take a picture because the installers forgot to take a picture of the serial number so it worked out well. I use the MicroSoothe feature and the only thing with the tub is, it’s so large. But it’s no big deal. We were pleased with our experience with Safe Step.

The rep that came out here was really good. He did a good job. He did the comparative work with his competitor. Then he spent a lot of time on his product without worrying about everybody else's product and really focused on the lifetime warranty. Long as we have it, it’s under warranty, including parts and labor. He knew his product. He's been doing this for a while and he had personally installed one for his mom. My wife loves the tub. We're satisfied.

I wanted to do something for my little guest bathroom and putting the Safe Step walk-in tub in there was the easiest to do. It's good like a hot tub and a glass shower. Their salesman told me all the good things about it and everything sounded okay. The salesman is a great guy. He knows everything. Then the installers got here by 8:00 and they were done by 1:00. It has been a great job and I'm very satisfied. The walk-in tub is good to clean up your skin. I have bad skin from my kidney disease and it has helped me to get in there once a week.

Perfect example of LACK of Customer Service Skills. I ordered a Safestep walk in tub on 2/8/2021, after the deposit was paid the company called me and we scheduled a delivery date of 3/1/2021. The night before I received 2 delivery confirmation date for 3/1/2021 and they wanted to make sure someone was at home to receive it. I took off work in order to receive it.

The sales guy was very thorough and he made sure we went over everything the tub had to offer and the differences with the other tubs. Then, I was pleasantly surprised that the installers got here so fast and they were done so quickly. They fixed the plumbing and built a wall and I thought it would take longer. And I like everything about the tub, although I haven't used that part much. I had a new water heater put in but it's still not enough to fill it up. They're supposed to come back and put a little booster thing or turn up the heat on it. Also, somebody needs to explain better to people that after taking a bath, the jet will come on by itself and blow out the pipe to keep water from sitting in the pipes.

I've had a problem with my legs and one of them's worse than the other. I had to try to go to the tub, which was hard to do, but I do it. It was hard. I told Bernie one day, “It's hard to get into the tub now.” He went right to Safe Step. We had somebody over here, and he liked what he heard so he decided to go ahead and get it for me. I was here when everything was going on with the installation. The installers were very good and very nice people. As far as the walk-in tub, I like sitting down. You can sit down on that little seat and do your scrubbing and then you can take your hose and rinse off. I've liked it. I probably weigh 153 and I have to really move myself around to get in. If the door could have been wider, it would have been better. But other than that, so far, so good.

I liked that Safe Step is American-made, that it was warrantied for life and that the parts were made in the factory and were custom-built to me as opposed to off-the-shelf. The rep that came out was fabulous and he definitely sold me on it. The installers were here at 7:00 and they left before they even said they were gonna be done. I was amazed. They were able to take the old Bath Fitter and cast iron tub out. They left everything as clean as it was when they arrived. They were very professional. I felt great. I recommend it to everyone because I was very impressed with the whole process. I love how the tub fits into that space. It fits right in with the decor too. It’s very professional-looking and very easy to maneuver. I was a little nervous about being in the tub and not being able to get out. But it drained within two minutes. It was perfect.

Safe Step is the only one that has the shower available with the tub. I also like that it was manufactured here in the USA. We were impressed by the quality of the product. The rep was great too. The installation team was great also. They did the job. They cleaned up after they got done. Very personable. We liked all of them. I like having the jets and also, the micro smooth bubble thing. My husband enjoyed it a lot too. It gives you a nice tingly feeling when you get out. It’s for arthritis. We both have some arthritis and I have fibromyalgia. Definitely, it's helpful. I've used the overhead shower, as well as the handheld. I had a problem with that the last time I used it in that it started leaking. The chrome pipe going up to the showerhead started leaking by the wall. So, I had to call in for a repair of that. I'm expecting a call from them this week.

The guy Safe Step sent out to see me talked us into it and we bought the tub. The main reason is that they're made in the United States. The installation got done in a timely fashion and they got it in a lot faster than we thought they would. It's worked out well. The installers did a good job. We're enjoying the tub and it's working well. We like the air in the water. Go ahead and seriously consider it.

The sales rep was very good. Installation went well too. They did it all in one day. However, what I most dislike about the tub is the fact that I can't use it. There's a part of it that was missing and I called Safe Step about it over a month ago. One lady called me back in two days and said to describe what it is and I told her. "Okay, someone will be contact you." Another day or two, some other lady contacted me on the phone and I described everything to her. I ain't heard a word from anybody since. I'm very dissatisfied.

Philip from Safe Step was very informative. His delivery and sales pitch were excellent. Also, I like the unit, the design, and the way they make it. I can see there's a lot of thought put into that. It was a little pricey but I'm not unhappy.

The visit from the sales rep was very well. It made my mother-in-law comfortable that she actually agreed to it. Also, the people that came out to put the tub in were excellent. My mother-in-law seems much more comfortable and I feel much safer with her having the tub. She can take a shower and she can bath, something that she was a little hesitant about before.

The only thing that I'm kind of disappointed with Safe Step right now is that we have a couple of issues that we called about getting addressed. We had glass doors put in and where the glass door comes down, there's a little bit of a gap underneath that probably wasn't caulked on. It leaks down onto the floor from there, so we had to put a towel on the floor. There are also a couple of other small minor things that I was going to have them check for me.

The installers did an outstanding job as far as putting in the Safe Step tub. But I have developed a problem with the shower when the showerhead popped up out of the blue and started leaking all over the place. I turned it off, put the showerhead back down the thing, and turned the knob to where I thought it would be the tightest. But that doesn't seem to do it because once I put the water on fully, it'll pop right back up again and water goes all over the place. I've called Safe Step twice. They said that someone would call me back within three days to schedule an appointment to come and look at it. That has not happened. They welcomed me to the family and all that, which is great PR, but it seemed like they got our money and now they're gonna ignore us. That's the feeling I'm getting.

I wanted to check out Safe Step. A guy came here and he was very good. I got a walk-in tub for the wife because of her condition. We had a jacuzzi and the steps were too high. She can't step up. With the walk-in tub, it would just be high enough to get in and we sit her down. The guys who put the walk-in tub together said they were gonna do a thing but they never come back. The one who did most of the construction turned up so he was good. What happened was the light on my China closet doesn't come on anymore. It just flickers on and off all the time. It wasn't doing that until they put that thing by the tub. They had to go up in the attic to wire that some kind of way. That got me worried because I don't want my house to catch on fire with some kind of wire problem. I unplugged the whole thing and I hate that because it's my China closet.

The jacuzzi was getting very skittish about my slipping and falling. So we decided to improve our shower to the point where it was really, really beautiful and wonderful. When I started using the shower, I thought that would take the place of the jacuzzi, but my skin was so dry and flaky and ugly. I didn't feel clean. So I decided that I would like to go back to the jacuzzi. We got the Safe Step walk-in tub and the installers were very immature and they weren't as sharp. It was a sales pitch kind of installation. The salesperson was sharp, but he didn't follow through. But I am happy with the tub because there's a whole lot more development since I did my jacuzzis through all those years. The tank is not large enough though. Other than that, I'm satisfied. It's a lot of money, but then again, it's the only way I was going to get my skin back. So I'm happy with it.

The sales rep was a very nice gentleman. He was super and the installers were top. We spent a good deal of money for the tub, but it's acceptable. The tub is excellent. It looks like it's a high quality product and I use it on a regular basis. However, I never received the owner's manual for it. Not having the owner's manual, I turned the knob, not knowing what it was, and it blew the thing apart. It needs repair. There was no follow-up contact, just hit and run installation. Mistakes happen but when you pay that much money upfront for a product and no results that were said to be done didn't happen, it's ridiculous. I expect Safe Step to follow through on their sales to the end. I worked in the high level customer service for years and if people did what this company has done, they'd be out in the street. We don't do the halfway job. My sister's wanting to buy one and I haven't recommended to her nor will I.

The Safe Step rep came in and gave a description of everything, took measurements and gave us a quote. Everything went well. The installers went on and did what they needed to do. I told them to let me know if they needed anything. I haven’t used the full features of my Safe Step. I like the jets and the jet modes About a couple of times, I’ve used the little hand wand in the shower. You feel good when you’re going through the process.

I have a stage 4 cancer patient at my home who is 70 years old so we needed a tub that she could go in and soak in. We got Safe Step's walk-in tub and it's a very nice product. We had a very nice salesman who gave us a very long sales pitch, but he did his job because we bought one. My mom uses it weekly, if not almost every day that she goes in, soaks, and gets relief to her joints. It's been a very impressive product.

I'm not too crazy about Safe Step. The room inside of the tub is kind of small and you gotta get in it before you turn the water on because it's a walk-in tub. My shower blew out the other day, they gotta come back and fix my shower. I'm not happy with what it's doing. For the amount of money that I paid for it, I think it's a little high. When I buy something and I'm not happy with it, I'll let people know about it because it's the only way you're going to fix things. Some people don't do that.

Safe Step's sales rep was pretty good. As he went through his little spiel, I, in the back of my mind, knew I was going to want the product and it was just pinching on the cost factor. When the tub was installed, the crew who came out were fantastic guys. They did a phenomenal job and I highly recommend that crew of a father, son, and a cousin. So far, I like the soaking capabilities of the tub and it's easy to get in and out of. It's a good product and I'm very pleased with it.

The rep from Safe Step was very nice. He was very courteous and wore a mask. I didn't have to ask him to put it back on or to wear one. He automatically wore one. The people who came to install it was a different story. My husband is 90 years old, and so I asked them to wear a mask before they came in. Even though I put him in his room and shut the door, I still needed them to wear a mask while they were inside. One guy kept putting his mask down underneath his nose. I had to ask them about three times to put their mask back on. But they did an excellent job. They cleaned up after themselves. Everything was great.

We’ve really been enjoying our Safe Step. The installation went great. It was installed January 6th. It took three days. I had tiles around our old tub so that took a while to get down, but I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the product looks great. I love the water jets. I also love the showerhead.

I am not enjoying the Safe Step walk-in tub at all. It has been a nightmare from the day that it was first installed because the guys brought it and the drain was wrong, and they had to take it back. Then, I had a choice to either cancel the order, which I wish I had done, or wait two weeks and get $250 off. My son was here and talked me into keeping it. So, I kept calling to find out whether I was getting it in two weeks. There was a little delay but that was fine. It was finally put in and the electrician made a hole in the wrong place but he fixed it.

I went online and I did some research. I liked the quality of Safe Step's product and I liked what they had to say. I liked the price, too, and I felt a little more comfortable with them than the others. The sales rep made an excellent representation and the installers were very professional. They handled their business and the cleanup was perfect. They showed me how everything worked and went over everything with me. So, I was very pleased. I also like the safety feature for my elderly mom, where she didn’t have to do a lot of stepping up, and the safety features that are involved in the overall tub system. She still has to get used to sitting in the jacuzzi but she loves it.

The Safe Step representative was a very nice salesman. In November, he said that if we signed the contract, it'd be three to four weeks to finish. Four weeks later, nobody called us so I called them. They said that they would have someone call us within the day. We got an appointment for December 31st. That was New Year's eve and we got a call that morning that they couldn't get a crew together. They never showed up.

I liked having someone that was able to come out to tell me about Safe Step as I'm not able to move around lots. The young lady was well-versed in what the product was about and what it could do. I went to a couple of stores like Home Depot and Lowe's, and they didn't have the tub. They would have to order them and they would be in in a couple of months. In the case of Safe Step, they would be able to get it done in a couple of days. The lady came out on a Sunday and they were able to install the tub the following Thursday. The only complaint I have about the tub is that when the hot water comes in and it gets the tub half full, it switches to warm water. I would like it to fill up with hot water all the way.

Safe Step's salesman showed me other tubs and the problems with those on video. He did an excellent job presenting their product and getting the measurements done. The installers who put it in were exactly like the salesman said. It took them about four and a half hours. They did an excellent job even though rain was pouring down when they came in. They cleaned up their mess. I didn't realize that a tub like the one I got was gonna be that expensive. But after I watched the installers put it in, I understand why it is. They didn't have to do any cutting to make it fit right with the measurements that the salesman had taken. Also, the financing of the tub was good. I have four people willing to come over and take a bath in it.

I heard about Safe Step walk-in tubs through a remodeling company that was going to put some cabinetry and retile the shower for me. I liked the lifetime warranty. The rep was very good, very knowledgeable, and was able to answer every question that I gave her. The installers arrived on time, and were clean and neat. They were very cordial. They asked me which direction I wanted the tub to face and cleaned up very nicely when they left. They did a good job. We very much enjoy the tub and we have been using it every day. I love that I'm able to walk in.

The installation of our Safe Step walk-in tub took longer because I had a big tub carried out. But, the installers did a great job and I was very pleased with them. My mother really likes the tub a whole lot better than the previous one she had. She loves the heated seat.

Safe Step had super features on the tub. And the salesman made me feel very comfortable that I was making the right purchase. I love the guys that were there for the installation. They told me exactly what they were going to do. They showed me how to use the tub and did everything perfectly. I would have them in my home again without any concerns. It took the major part of the day. But they were done in a day. When they left, they left everything the way that it should have been left, clean and perfect.

We had Safe Step's sales rep come out and we bought our tub from him. We had the installers come a month later and they put everything in. They cleaned everything up and pulled everything out. They did a really good job. Then, I had to call customer service 'cause one of the fan motors was out. The techs came within three days to fix that and then report everything. Our tub has been working since then. The tub is for my mother-in-law and she likes the heated seat, the aromatherapy feature, and the air bubbles that it has. The tub helps her with her aches and pains. She has fibromyalgia and it helps to relieve that. Safe Step is a very professional company. They've delivered what they promised and they provide good value for money.

The rep was exactly what a sales representative should be. He answered my questions, and he answered stuff I didn't know I should be asking. When I interacted with the installers, it went well. My son talked to them mostly and he had good things to say. I had another one before this. Safe Step made me realize what a piece of crap that other tub was. And I love the door on this one. I love everything about it, except I tend to splash too much water on the floor. But I find it very therapeutic and helpful. I was impressed with the micro bubbles and the shower.

The first guy from Safe Step, Heath, was great. He explained everything. Nothing was hidden. Then the guys who came in got their job done efficiently and left everything nice and clean. I was ecstatic. I love all the features. I got everything I could on the tub. I have a lower back problem and it helps that. I have not been able to get Dave to enjoy it because he had a massive stroke and he is not to that stage that we can put him in. But that was the first reason I got the tub, because of the safety features on it. And I couldn't just use a walk-in tub. I had to have walls around him.

I've been thinking about changing the bathroom for a number of years after the wife had her issues. I turned around and I’ve seen the ad and all the magazines that I get I've seen the ads in there and I said, "I'm gonna call." I called and I got a very receptive on the call in. Safe Step was quick to respond and came up with some pricing. And I liked it. It's expensive, but you can look at the quality of the work, it pays for itself. You don't buy a pig in a poke.

The installers came out, then started putting the tub together. One of them came out and said, “It ain't gonna fit.” They left the bathroom all torn out, and they left and had to order a new tub to be made. They finally came back here on December and installed the existing one. I'm slightly disappointed because it's the smallest they make and you're crowded in there. I'd recommend Safe Step. But if I had to do it again, I would put the tub in another bathroom where I could get a longer unit that I could get down under the water in.

Safe Step's installers were fantastic and professional. I've used the tub a couple of times, and I have to use the buttons on the side. The remote doesn't always work. Also, it takes 14 minutes to fill. I put a booster on my 40-gallon tank but it runs out of hot water. It's a 64-gallon Safeway tub. The large one. And I figured your body probably takes eight gallons away. It fills halfway up. It's all hot water. The salesman recommended a tank booster. I went out and bought it. That helps for the showers and the other bathtub, but not for the Safeway tub. I priced out a new hot water tank, but we're talking $1,700 for an 80-gallon. I called to ask the installer what is the next thing that people do. Do they put an instant hot in, a tankless? Or are they putting another heater to the system in the tub itself? He never called me back. But everything else works good. I like the micro cleaning. Also, the quality seems to be good. It drains within two minutes, which is fast.

I didn’t realize that my hubby was that large. He gets in it fine, but he has a heck of a time getting the door shut with his belly. I wanna see if there might be something that we could possibly do. Other than that, Safe Step's reps were awesome.

I just felt since I was getting older, it might be more convenient for me. So then I just decided to have a Safe Step walk-in tub put in. The salesman was very thorough. He said, "But for a lifetime warranty, it had to be cash or check." So, I paid for it that way. When the people put the tub in, they did a wonderful job. The electrical Inspector said it's one of the best looking jobs he has seen because a lot of them are just thrown in. I like everything about the tub. I would recommend Safe Step.

I called to find out about Safe Step, and found out how much it was. That drew me back. However, there is a problem with my tub. Whenever they came to install the tub, they put the tub in but they also volunteered, when the rep sold me the tub, to enlarge the door so we could get my wheelchair in. Come to find out, after they finished and nailed it all back up, they finished it but I noticed that they had cut down the wall by each side frame and across the top. And then, down the other wall. They found out that it wouldn’t work when they got the tub up there. And I found a big gash in my wall. It’s very obvious. It’s a hole in my wall and around my doorframe. They need to come in and fix it.

The rep was thorough, and when talking, did not get too close to us. He was nice. We liked him. The installation was just so much, but it went good. We like our Safe Step. We enjoy all of its features.

Back in ‘82, I broke both of my legs in an automobile accident, so I got the Safe Step walk-in tub for comfort and relief. I sat and watched the installers and they were very professional, kind, and courteous. The installation was done very well, but the overflow spout does not drain into the drain. It drains on the floor. Other than that, the walk-in tub was definitely worth the money that I spent.

I installed my Safe Step Walk-in Tub myself. It’s a little close on one side, where the shower comes up. I put a ceramic tile there. I had cut these metal rods that hold it in place down to two inches. And it barely got them in there. It’s close on both sides. It came with a spacer on one side but I didn’t have a spacer for the other side so I had to put that up against the wall. It made it close on that side. Also, I put the tub on a three quarter-inch supply line so it would fill up faster. But it's such a big tub. It’s a lot of water. I got a 80-gallon hot water heater which couldn't keep up with it. So I put a tankless heater on, which I didn't know it would be that big of an issue. Other than that, I like that there’s a shower on the tub.

The sales representative I worked with was very good. He explained what was going to be done. It was clear enough for me to buy. We talked about price and I chiseled a little bit off from them because there was one thing that it had that I didn't really want, and that was the stand-up shower. I figured if it's got a wand, what do I need a shower for? I can use that. But I'm very pleased with it. I like the turbulent water and the air. I have problems with my legs so it feels really good, especially after I get out. My bedroom is six feet from the bathtub, and I wipe myself down with a towel and jump right into bed. It’s really nice.

The customer service of Safe Step was very nice. The gentleman that sold the product came out and explained things very well. Then the people that installed it did a very good job. They did it for about five hours. It was amazing. We were expecting it’d take a couple of days. Everything went very nicely. We've enjoyed the tub. We certainly feel safer with it. I've taken several baths, along with showers. I like the microbubbles. It takes away some of the dead skin particles. I like all aspects of it. I just wish I had a bigger space to have a bigger tub. We are satisfied with the product and we're happy with it.

A Safe Step rep came here and he was pretty good. The tub is made in Tennessee only. Most of the others are made in China. I like to get as many things as I can that are made in the USA. We bought our tub from him and it has all the bells and whistles. We each use the tub about once a week because it takes around 54 gallons of water so our water bill could really jack up. It's kind of scary at first because there are so many things to it. But it works fine. We take showers during the week. We had that installed a couple of weeks or so. There are two showers, one ahead and one down below that you can go up and down with the chair. With the Safe Step walk-in tub, our bathroom looks glamorous. It looks more like a spa. I wouldn't be without it.

I had an appointment with a different tub company but their representative wouldn't give us a price until we were ready to sign a contract. So I let it sit for a couple of weeks. Then I called Safe Step in Chesapeake and asked the lady who answered the phone to send a representative out. She said that they would have somebody at our house at two o'clock in the afternoon and then I asked her if that rep could tell me and my wife what the Safe Step tub would cost us completely. She confirmed that we would know the price before that rep would leave our house. So I got involved with Safe Step.

I felt really good about Safe Step. It had more qualities and more things that I needed. The price is about right as well. I also had a great experience with their team as well. However, sometimes, you gotta sit there and wait for the water to fill up every now and then and it took quite a few minutes. Other than that, I'm well-satisfied. The tub is enjoyable.

It was excellent dealing with the Safe Step representative and the installation team. The presentation was longer than it needed to be 'cause I already knew that I wanted to do it in and our representative wanted to explain all the reasons. But it was very well done and I didn't feel pressured. The installers were absolutely fabulous. But our experience hasn't been great. The one who used it fell in the tub because the door closed on her when she was trying to get out. There was no way to lodge the door open when she was trying to walk out and she fell. We were trying to help her and that wasn't a great experience. But that's not entirely Safe Step's fault. A hinge cover had fallen off but it looked like it was just glue that was on it. So I couldn't fix that. But right now, she's scared to get back in the tub.

The representative claimed that Safe Step was a superior tub. They installed the tub on January 18th. I was getting no hot water and the drain would not close. I called Safe Step several times and a couple of times there was a recording. I left a message three or four times. When I finally reached someone, she said there was nothing stating that I left a message. They are extremely unreliable. Finally, somebody came on February 4th. However, the job is not complete. The plumbing inspector was supposed to come. The final panels are not put on the tub. For $21,000, I am extremely dissatisfied. It will be going on a month and I can't use my tub. I'm 82 years old and I have arthritis.

Our sales rep, Elle, was wonderful, explained everything perfectly, and answered any questions we had. The installers were great as well. They were clean, efficient and very courteous. I got the tub for my wife and she likes taking a bath with the bubbles. So far, we've had two people, my daughter and our granddaughter, come over and take baths in it. We've told them all about it, so they might be interested in one.

My Safe Step salesperson was great. He was very friendly, knowledgeable, and professional. I got the tub for my mom and the installation went well. The crew came in and they took all the precautions. The job took a little longer than what I was told because there were some issues. Other than that, they took care of everything and it was fine. My mom is 88 and the first thing she said was, “When I sit down, it's gonna be too cold.” But the heated seat was warm. She's not really particularly fond of the whirlpool but she liked the microbubbles.

The Safe Step sales representative was very knowledgeable and answered all our questions. I like the fact that Safe Step included everything like the installation and the contractors. The installers were really were good. They answered our questions and showed us how to use the tub. I like the easy access getting in the tub and it's easy to bathe my mom.

Safe Step looked like they had everything I wanted. The purchase and the installation process were pretty thorough even though the installers didn't do a complete job. It was supposed to be paint-ready but it wasn't. There is a piece still missing off of it and it wasn’t trimmed out as well. They could have done a better job of installing it. I finished up most of it. I like the tub and its features okay. But instead of giving you a CD on exercises to do in the tub, they ought to give you a CD on how to operate it. There should be more details on using it. Other than that, I have no problem with my tub.

When a fella came and talked to us with everything, Safe Step sounded pretty good so we bought it. Everything went pretty well and smoothly during the installation with the exception of a few things. There was a piece of paneling that was chipped. We told Safe Step about it and they said they would fix it. But it wasn't really fixed straight. The repair guy tried to cover up. The panel should have been replaced and they should have looked at the panel before they installed it. They knew it was there. For the money I paid, I wasn't very happy about it.

A daughter gave my husband Guideposts for Christmas and in that magazine was an advertisement for Safe Step. We had been talking about since our bones are beginning to ache and so, it would be nice if we had a walk-in tub. The advertisement had a phone number on it and we called. We now have a Safe Step tub and are very pleased with it. The installer was very kind, gracious and showed us the features when it was installed.

I knew someone that had gotten the Safe Step a little early last year. I also did a little research and I figured it was the better tub. I’ve been looking at them for a couple of years. I got myself the tub and the installation team was a little bit rough. Despite that, we're satisfied. I got in the tub a few times and so far, I like it. It's nice. The only thing is it takes a lot of hot water. That aside, the tub was a good investment. It relaxes you if wanna get in there on the little bad days. It gives you a little lift.

I had seen Safe Step walk-in tubs and wanted one. The sales reps and installers were very good. The installers told me what they were doing when they were doing it. Using the tub, I feel a little bit better with my aches and pains. I like the jets. I also like the comfort of being able to get in and not falling.

Safe Step was the best thing, which was why I went with them. I liked that they came and finished it all in one day. They arrived early and left late. They did an excellent job. Everybody needs to know upfront though how much this thing is gonna cost. Because there's a whole lot of people that need it that will never get it because of that.

Updated on 02/23/2021: The first review I've ever done was 1/18/2021, and it was regarding what a mistake it was to purchase this tub for practical reasons. That review was written 5 days after calling for service on the tub, which would have made the call on 1/13/2021. 1/13/21 - original call for service. 1/18/21 - I called for status, and was told the contractor has 5 days, not including weekends. 1/26/21 - Still no return call, so I called again and was promised I'd get a call from the contractor. 1/28/21 - No call back, another promise.

Safe Step did a good job. The sales rep was very accommodating and very nice. I am happy with the tub. The massage on the legs is the best part for me. However, it takes a long time to fill up which is annoying. I think we need to increase the water pressure.

The sales representative was very thorough. He went into the bathroom and took pictures. He told us how everything will be put in place, and how the workman will be very neat and clean and leave everything the way they found it. The installers were very friendly. They told me that they had to widen the door in the bathroom to get the tub in there, so they had to take down part of the frame. They told me everything would be put back in place and look like the way it was before, which was true, except I had to do a little touch-up painting. But otherwise, it was fine. They showed us how the tub worked. It also has a Jacuzzi, which has always been fun. The tub is easy to get into. It's also easy to take a bath or a shower in it. It's very relaxing when you use the Jacuzzi.

I originally suggested with my wife that if we were going to be in the market for a tub like Safe Step's, we should get at least four competitive bids. But there were some features that she perceived to be one-of-a-kind so she insisted on Safe Step instead of examining the other possibilities. At the time we got the tub, the salesman, Lenny, was personable and professional.