Safe Step Walk-In Tub Reviews

A guy put in our walk-in tub on the 5th of July. It took all day but he did a nice job and got rid of our old tub. I had a couple of questions and the installers got back to me. The walk-in tub is really nice and I like the color. I just wish the tub was a little bit bigger. That aside, going into the tub is a safer thing than over it. I'm very happy with our walk-in tub. Although the tub is pretty pricey at $18,000, it's worth it in the long run. It's something we probably needed anyway so I'm not too worried about the cost. My wife has sciatica so the bubbles are going to help with that. She really likes the bubbles and I do too. I like the hot tub. If you go to a hotel, you can get in the hot tub. But you're in there with somebody you don't know. With our walk-in tub, it's just us.

I had a hard time getting in and out of my previous tub so I thought Safe Step would be a good thing for me. During the installation, the crew accommodated me as much as they could. The problem was the sales rep did not put out the directions the way the tub was supposed to be installed. The crew had to work around that because I had certain specs that I wanted to be done. The sales rep knew it but didn't write it up that way.

The installation crew was very nice but the caulking job for $17,000 was pretty poor. It was not very professional at all. We're waiting on some things to be corrected and for someone to come next week to address a leak. We've got some construction going on so our second bathroom is not ready yet. We're shower people but we are using the tub while we have construction and it's really not conducive for a shower with the way the water splashes around.

I paid almost $16,000 for my walk-in tub and it has been a horror show. The salesman knows about this. The biggest thing is the communications. I asked who was going to do the installation and Safe Step didn't have a name for me. They wouldn't know until the day of. They even made an appointment to come and install it once. The salesperson came to meet me here because he knew how much trouble I've been having. The installers were supposed to be here at 08:00. At about 08:15, I got a call from Tennessee, which is where the manufacturer is. They said, "We just got word that the installers can't come because one of them, his wife had a baby and they don't have enough people to come." The salesperson was very upset too. He went outside to return the call because he said he didn't want me to witness it.

Safe Step's sales rep and installers were very good, and since we got the tub, it's been much more relaxing. But the cost is overkill and if you call with anything that's wrong, they don't send anybody back. You have to do it yourself. There were a couple of issues and they tried to talk me through it on the phone. Everything's been fine but when you're spending that much money, a technician should come.

Getting down in a regular tub and getting up is a little bit harder. We had a Safe Step walk-in tub installed and that was good. Someone came out and it didn't take him as long to get the job done. I like our walk-in tub and my husband enjoys it. It's soothing and very relaxing. It's nice and it has Bluetooth on it.

I had a very nice and thorough sales rep. But he misjudged the ability to get the tub into the small space that I had for it to go to. That prevented the installers to install the tub. They weren't very nice. I have a back porch so I decided to make a spa room out of that and put the tub there. I had to have some plumbing done. I really like where the tub ended up so I'm glad it couldn't fit in the bathroom. But that could have been a problem if I didn't have that other space.

It took the crew one day to put my walk-in tub in, then they come back the next day. They wanted to check the thing that held the water for us. We had our other tech come out to check it, too, and he said they had it wrong. But they fixed it and so far, the tub and the shower work.

Safe Step was in this area and they could install the tub, so bought from them. I also like the fact that I could get in and out of the tub, since I'd fallen three times with the new house I moved into with the tub that was there. My sales rep was Patrick and he was wonderful. He went through all the different material in addition to the material that I already had and he helped me through all the steps of getting what I wanted.

Our experience with Safe Step was horrible. It took them three days to do the tub. They had to take my mom's smaller door out and put in a larger door because the tub wasn't gonna fit through there. My mom has carpet down and they cut the carpet out in the corners. They also left the baseboard uncompleted. They were in the shower working on it and they stepped and had their feet dirty. So left a mark on the shower. My mom had to clean the footprints off. They put their working bag on top of the toilet seat, which was a brand-new cover that was just put in there last year and left marks that cannot be taken off.

The crew who installed my Safe Step walk-in tub did a good job. They were in here and out in three hours. At my age of 77, the tub makes a world of difference.

The sales team of Safe Step was fine. But the installation, we've had a guy already come out and had to take all the caulking out and replace it. He did a better job than the first guy that installed it. Then now, when they’ve taken the old tub out or put the new one in, they must have hit the bottom molding on the wall facing the front of the tub. The bottom baseboard is all torn up and a piece of it came out of the wall. I've tried to get somebody out here to fix it. I talked to Josh today and he said he would take care of it. He’s gonna call. But I haven't heard back from him.

The installation of our Safe Step was wonderful. The guys that did it were really super nice and everything went well. The quality of the tub is good. I like sitting in it for about five minutes or 10 minutes, just relaxing.

It sucks. They never let us try the Safe Step tub before they actually installed it. Then, they said, "Wait 24 hours," then, when we went to get in, the door scraped across our legs and almost left bruises. To get in, we had to climb up on the seat and onto the back of the tub and then close the door and climb back down. I tried to get them to take them back, they wouldn't do it. I told them we didn't like it, we don't fit, it's not big enough and takes a half hour to fill it. The guy said, "If you want, we won't take it back 'cause it's a part of your house. But we'll take it out and replace it with the bigger one at no cost." Right now, I'm refinancing the house. I'm gonna pay it off, tear it out and donate it somewhere.

The installation of my Safe Step was okay, but they destroyed my house. I'm dissatisfied with Safe Step. I'm putting in a regular tub again. But I gotta replace the tile.

The installers did a good job installing the Safe Step walk-in tub. They started at 8:30 and they were done at quarter to 2:00. I use the tub every time I take a bath and I like it. It's great.

I had no problem with the sales rep that came out but the installation did not go as well. The install guys cut off our hallway shower-tub combo from the water completely and only hooked back up the tub. And they cut our shower off way above. Also, they didn't cover the drain for the tubs and got all kinds of crap that clogged up the tubs. It took 24 hours to drain. We had two different guys come out from Safe Step to fix it - Ron and Chris - and they were both great. Other than that, my grandmother is enjoying her walk-in tub very much and she feels so much better after getting out of the tub.

Around the edges of the bottom border of the toilet, where they were supposed to have come and caulked it, all of that was off around the front. The sides are good. But the front looks like I had the tub separated at the bottom. And I got tired of calling to say something is wrong. But they sent someone back. He caulked the back of the tub. ‘Cause they were here to tighten the tub because the stool itself when you sit on it, rattles and shakes. The man that came back the second time said the guy didn’t tighten up both sides of the stool that was why it was shaking so bad. After he put the water tank in, he checked it and he did a much better job of tightening it up. I like the Safe Step tub. It's very good. I don't have to have anyone to assist me to get in and out. I just take my time and get in and out of it good. It turned out nice.

We did our due diligence on the walk-in-tub purchase. There's the Home Depots and Lowe's and companies like that out there and when you look at their pricing, it seems like it's a lot less, but then you have to tack on hiring somebody to install it and having the guarantee. Plus, Safe Step is an American company and they're all manufactured and distributed in the United States, and they employ a lot of veterans. That was big for me.

The two installers were very good. But when I got in the tub and turned the air and the water on, it was pushing too much pressure against the door and the door was leaking. The installers sent it way back to the factory and got a new door. Then the new door was reinstalled along with the new molding. So far, it hasn't leaked. But when you walk in the door, it shoves you up in a little corner and to get the door shut, you gotta get up on your tippy toes to shut the door. Also, it takes an awful long time to fill the tub up. But draining it has good speed.

Safe Step’s brand has the ability to climb into the tub. It's like not stepping over a hurdle. The installers were fantastic. I didn't think that they could do it in a day, but they did. I've got a small bathroom and they did a few measurements and slapped that thing right in. It's pretty expensive to buy the tub. But it's well worth it because I can sit down in that tub and not have to worry. Before I got Safe Step, I couldn't take a bath because I was sitting on the floor, and it was hard for me to get up. I had to slide my arm over the top of the tub, and then slither out on the floor. But now, it's so good that I don't have to do that stuff. I'm thinking about getting one for my mother too.

The salesman convinced me that Safe Step was good. But I still can't use the tub, and I told him about it. They were supposed to have people out here six weeks ago. The door is too hard to close and open. Also, the drain on it is not right. I was anticipating using the tub at least every other day but it takes too long to drain. Safe Step said that they would respond to me but they haven't responded. It's a lot of money to pay for something that can’t be used. I'm not happy. I've been hoodwinked. The reps are soothsayers. They say stuff that you want to hear but it doesn't work. My sister and brother-in-law were planning to get one of these and have it put in, but after all this time and me not able to use it, they canceled getting one.

The installation guys were very polite. They answered all the questions. They were very careful with everything. They put sheets down to keep the carpet clean. They kept the door closed even though my mom told them the air conditioner was off and they didn't need to worry. They cleaned up their mess and swept up everything. I couldn't be more pleased with them. My mother is 85, and my brother is disabled. Both of them are doing real well with the walk-in tub. My brother has increased bathing. They both have aches and pains, and both of them are diabetic. So it’s a nice deal.

Updated on 07/07/2021: Issue: Tub will not turn on half the time. They took TWO months to send someone to do a repair. Nothing but excuses and the runaround. They promise to call back and set up repair appt. but NO ONE ever calls back, return texts or emails. We had to file a complaint with the BBB in order to get a return call. Now the FIRST time using it after repair...NOW it is leaking! Water coming out from under the tub onto the bathroom floor and dripping through ceiling into the floor below! Thank goodness we saw it right away or serious damage could have been done to my home! First it doesn't work at all half the time, now this. Unit not even a year old; nothing but problems from the very beginning. DISGUSTED. Wish we'd never purchased it! HOW long will it take to repair this CORRECTLY??!! Fix it right or take it out and give us a refund!

The salesman was pushy because he said to us that we would only get the lifetime warranty if we signed with him right there and then on that day. I don't like that kind of sales tactic. But we took the lifetime warranty, so now, we're covered. I'm glad we did because, so far, we've had 80% of problems with the tub and the leaking in the door area. It took a long time before they were able to fix it. It still might be leaking so I have to double check on it. So, until this gets completely resolved, at least I know that I'm covered for anything that breaks on it. But the installers were wonderful. They were here when we needed them. Their professionalism was better than the salesman's.

When the salesman came to our home to tell us about the tub and the cost, we specifically asked him if our current water heater was large enough to accommodate the tub, we told him our water heater was 40 gallon, he even went downstairs to look for himself and told us it was large enough. Well, it is not large enough, once the water gets to my lower leg it turns cold which to means the water heater is not big enough. In my opinion that salesman KNEW the water heater was not big enough because he also said some people have to get larger water heaters but you don't need one. Well, we do need one, most walk in tubs hold 50 gallons of water so a 40 gallon tank is not big enough.

I had an excellent experience with the sales rep, and an even more excellent experience with the installers. It took them six hours tops to install the tub. I'm pleased with everything. I feel very secure now with this tub.

I called on a Monday to get an appointment to have a salesperson come out. Two days later, the salesman was here. He said, "Ideally, it'd be wonderful if we could get this in sooner rather than later." He initially had said four to six weeks. But it was a little over two weeks when they were able to install the walk-in tub. So the timeliness of getting it in for us was really appreciated. Also, I got along well with the installers. They were very cordial. They got the work done on that day. They had to remove an existing garden tub out of there. They cleaned up. I was impressed with the crew. Safe Step is considered the top of the line of all the walk-in tubs out there. It's going to pay a little bit more. But from what I see so far, with the benefits and all the features of this tub, it's definitely worth it.

The sales rep was the guy who looked at everything. I asked him what would be the best place to put the tub in, and it was in my wife’s bathroom, so that was what we did. The installation was kind of slow. The installers were here for two days. They got here late and started late. On the second day, they left after 12:00 PM. That was crazy. But I like all the tub features because it helps my legs out. The best one is the water jets. It's the best for the legs. But it’s hard to set up the tub because you really need a tank-less water heater for it. We got a 40-gallon tank and it takes a bit to fill up. But I found out how to do it. I get the water higher than I want it to get. It just took a while to figure out how to fix it.

The installers did a real good job. They kept everything cleaned up as they went. My wife uses the tub more and she has a good experience with it. If people can afford Safe Step, I'd recommend it. If they had issues with different things, they’d be able to help them.

I reviewed all of the companies, and I liked Safe Step's product. Their product seemed to be better. I also checked on phone reviews, and it was good. I would definitely recommend Safe Step as well. Everything went very well from the time that I first initially purchased the product. It took me quite a while to get everything prepared in order to get it in 'cause I was still dealing with my injury, so they were patient with me. The moment that I got it ready, they responded very quickly and came and installed it. We're thrilled with it.

We had one salesperson come and he did a good job. The installers were wonderful too. They were going to wear a mask, but we've both been vaccinated, so we told them they didn't need to. The walk-in does what it's supposed to. Unless I'm doing it wrong though, the control might be off, 'cause when you press one thing, another action occurs.

Our salesman, Ken **, was very knowledgeable and answered our questions. He's been very nice. We like the tub. Our favorite feature is the handheld shower and the upper one, too. We like being able to use the shower when we want to do something faster than soaking. Overall, it has been a good experience.

Our tub was only there about seven years, but we're getting older and for safety, we wanted a different type of tub. The sales rep, Rob, was very good. The guys that were working here were great too. As far as safety though, I hit the side of the tub and I cut my foot. The outside base of the tub must have been rough and I had a little puncture where my ankle on one foot was cut. The next time, it was on the other foot and it was the same area. Other than that, we're happy with the tub. We like it.

My wife had knee surgery and I was having trouble getting in and out of tubs. We decided to go ahead and get a walk-in tub. I kind of liked the look. Everything worked great with Safe Step, except when we first started, we made a couple of contacts and we kind of had trouble getting ahold of salespeople. But after that, the man that came out did a fantastic job. I was very impressed with the installation crew. I like everything about the tub.

I talked to two different people that had the Safe Step installed and they were happy with theirs. We got one too. My husband is in a wheelchair and we thought we could get him in there and give him a bath and shower. Plus, the whirlpool would help him physically. We had the installation done after three or four weeks because we ordered the Bone which was a special color along with a different finish on the hardware. The installation itself went well and it was done in a day.

My husband wanted a bigger bathtub. So, we got a bigger bathtub from Safe Step. On the installation process, a gentleman came. His helper didn't show up for work that morning and he came without help, but he did an okay job. Our son came and helped him, and he was able to get it in. We're getting used to our tub at this point in time, but it's good. The jets are good, and I like the micro soft bubbles real well. We'd like for the water just to be a little bit stronger. The one thing we do have a problem is the drain plug that is not right. It won't drain without us removing the plug. We just remove the plug and then it goes ahead and drains just fine.

I haven't had a shower in a long time. The one we had was installed in '58 so it was time that something needed to be done. Considering that I have had to sit on a bath bench and dip water over my head for the last three years, it was a breath of fresh air to be able to just go in the walk-in tub, take a bath, and have a shower. I'm glad I have this one.

I couldn't get in and out of a tub because I have neuropathy in my legs. Having my Safe Step now makes my legs feel better. I tell people about Safe Step.

Safe Step's installers did a good job. Some of the ceramics didn't turn out too good, but I can replace those myself. I used the walk-in tub once and we mainly use it to take a shower now.

I don't know if the pipe’s rattling or what but it's happening like every 15 to 20 minutes, and it's really annoying at night when we go to bed, but other than that, I like our Safe Step.

Safe Step sent me a flyer about a walk-in shower. And when their sales lady got here, it developed into a walk-in tub. She knew her stuff. However, her measurements didn't tell her what she needed to know because the tub was enormous. I'm in a 60-year old house and the doorways are rather narrow, and Safe Step told me there was no way they could get the tub into the bathroom. So, they went back to storage and picked up another one that was smaller and that worked fine. The only complaint I would have is to make it a little sunken where the water comes out because it tends to go everywhere we need to shower. There should be a rim or something. Other than that, it works. The main point was my knees are bad and I'm getting older, and I could see myself tripping on the tub.

Safe Step's sales rep was very good. The installation process was very good. Nice guys came and they did a good job. My new tub is good to me. I enjoy it. I like the jets and the thing that’s spraying relaxes me. I get more relaxation when I go in the tub and put on what I want to put on like if I want to relax or if I want to go for sleeping. It helps me.

I had a couple of other people in here and they kept saying my bathroom wasn't big enough. But when Safe Step came and measured everything, they said they could make any size that I wanted. The sales rep explained everything wonderful. The installers did a great job too. They did better than what I expected. I'm very, very satisfied. I have the lifetime warranty and I really like the jets. I've only used it a couple of times, but I could tell a difference when I got out of the tub.

My dad couldn't get in his regular bathtub because he can’t lift his legs that high. We got a walk-in tub from Safe Step. Their sales rep was wonderful, very polite and very knowledgeable. The installers were wonderful as well. I couldn't have asked for a better crew. The tub's quality is great. It's well worth what we spent. The jets on it help a lot, and I like the showerhead.

The sales rep was wonderful and very patient. He explained everything. The young men who did the installation were here at 8:15. They went right to work and got it all done by 3:30. It was wonderful. They were also very polite. They didn't bother me. Everything was done efficiently and wonderfully. I was shocked at the price, but I pray that it's worth it.

My interaction with the sales rep of Safe Step was good. He went out of his way to get a discount from some organizations like Medicare or AARP. What they could improve is once they get the installation done, it will be nice if they will follow up, check on you and see how's it going. It is also a little expensive. But you get what you pay for. I really like those lights and the air. It's a little smaller than I expected. But, it's custom made, so maybe on a different space, it will be larger. If people want to have a place where they can relax and get some hydrotherapy, I would definitely recommend Safe Step.

The sales rep of Safe Step was very informative, polite and knowledgeable about the bath. He mentioned the tub being big enough because he said it's about six-three. But one thing I really don't like about it is when I take showers sitting inside of it, it's two inches too tight. If it was four inches wider on both sides, that thing would be perfect. It's not tiny for me, but it's a little cramped.

I'm loving my husband's Safe Step walk-in tub. We both like being able to get in there and I found that you don't have to fill it up with water. You can just get in there, sit there safely, and take a shower without fearing falling down. The reason I got it is he has fallen down again and this is the second hip he’s broken. And he had to have it replaced. I got that tub so that he can safely take a shower without climbing in and out of something. And this way, he can sit there, get wet, soap down, rinse it off, shampoo his hair, and dry.

We remodeled our bathtub. We still have our shower. My husband now sometimes can't even get in there. So, we decided it was time to get something that he could get into without falling. It is for safety. Safe Step was the last estimate we got, and it was the fairest. The sales representative answered all our questions. The installation went really great. The product we got is high-quality. The only thing is that you still have to wait, get in, and then turn the water on. You still have to sit in there while it's getting filled. So, I don't think you can get around that. But that’s about it.

The rep was wonderful. My husband was there for the installation and he said it was very easy. We got all the specs, we had the tile work done and plumbing prepared. They did it in six hours, and it turned out to be great. The quality of the tub is fine. It's a little confusing for my mother for the water coming on and off. It would be more user-friendly if it has a label that goes on and off because she doesn't want to get her hair wet. And sometimes, the shower comes on instead of the faucet water. But overall, the tub is great. My experience was very pleasant and I would highly recommend Safe Step.

The salesman could've been honest about the fact that I was going to need an upgrade in my water heating system in order to have enough hot water to fill the tub. Now, they glossed over it and all kinds of bells and whistles were described. Subtly, he mentioned, "We'll give you a $500 discount if you need your capacity for your water heating system to be upgraded." But in all the verbiage, that was kinda missed. It was a very slick sales promotion. The guy was surly. I asked him a couple of questions and he said "I don't have time to talk to you. Let me get on with my work.". I hired a gentleman to install an increased capacity water heater. He said that he gets two calls a week for the same kind of problem.

Safe Step's walk-in tub is not cheap but it's quite a product. It's very nice. The installers ran and were out. The only problem was we had the glass installed rather than the plastic shower curtain type thing and the corner of the glass somehow had been hit. So, the glass was breaking apart there. It's a safety glass so that had to be replaced before we even gave it a step.

My knees are shot and I can't stand in a shower. The bird bath just wasn't doing it after a while. Safe Step's rep was very good, explained things, answered questions, and seemed knowledgeable about his topic. And then, the installation went efficiently. That was almost half day. It could have gone longer. The workmen were pleasant, polite, efficient, and did a very good job in what they did.

The rep answered our questions and was very informative. He knew his product and he didn't talk down to us. The installation was relatively smooth. I had a garden tub and I asked the guys to come take it out 'cause a friend of mine wanted and I really liked to try and preserve it. They worked and the guy said that he couldn't get the garden tub out without cutting it up. He tried but it couldn't be done and nobody could've done it. The tub I got has been great. Coming out of it is like I'm rejuvenated. We love it.

I like everything about the Safe Step walk-in tub and I'm satisfied with it. Their sales reps and installers were also very nice. The installers worked really hard and never slowed down. They needed to take a break and they just kept going. But something went wrong with the shower and my husband's been having a fit because that's how he bathes. It needs to be fixed and I don't know what's wrong with it. He doesn't know what's wrong either. It shoots the water straight up in the air and we don't use it at all. I called in and I told them that there was a problem with the shower and that they needed to come out and check it. But they haven't yet. Other than that, I use the tub and it's fine. Everyone that's over 60 years old should have one and if you have any kind of problems, that's the safest way there is to take a bath.

When I got my Safe Step walk-in tub, the installation went very well. It's comfortable and the wife is really enjoying it.

I wouldn't deal with anyone that was pushy. That's why we never went with Kohler. I wouldn't go with them just because of their salesperson. On the other hand, Safe Step's salesman was very good. He wasn't pushy and he answered all our questions. He knew everything. The installers didn't explain a lot of the stuff to me but they did a good job. Also, they messed up the wall when they put in the electrical switch. So, I had to have the whole bathroom repainted. They didn't do painting so that was an expense I didn't expect.

The installers of Safe Step called me and told me the day before, they would be here at 7 o'clock. I don't usually get up until almost 7:00. But I got up, I went to the other bathroom to take my bath so the tub wouldn't be wet, if they were going to have to change. They were here right at the time I clocked time 7 o'clock. They came in and lined the floor so they wouldn't scratch anything or get dirt on the carpet. It really went well.

My mom is 96 years old and she had trouble stepping over into her tub. I wanted to get something that was more convenient for her. I saw Safe Step on the internet, and I got in touch and had them come out and put a tub in. The sales rep and the guys that came in and put it in were fine. I do have a problem with the tub now while I was in it. I was moving the large showerhead over to the right and the main shaft for the tube, all of a sudden, shot straight up. It didn't come out, but it went up and water started coming out from where it was hooked on to the other part of the faucets. I've cut the water off, and now I can't get that top piece back down far enough where it won't leak.

I was impressed with the sales rep and the installers from Safe Step. They were polite and did a good job. They left in good nature and I was satisfied with what they did but when I went to my basement to see what they tied into the plumbing, my basement was flooded. They filled the tub with water to run a test and the septic tank overflowed when they dumped the tub. I cleaned the mess up and I found the clean-up towels that they used in the flood that came out of the commode. Those were what stopped the septic tank up because there were several of the towels in there. They said not to get in the tub about 24 hours and I was anxious to have my tub. I filled the tub up the next morning and enjoyed the relaxing bath. When I drained the tub, I went back to the basement and it was flooded again.

It looked like I could really trust Safe Step, and it would really help me. I loved their reps. They are so sweet. Everything was amazing. The installation was fast. I love my new tub. I like the jets and the lights because I've never had a tub with lights. You should get the tub, too, if you really need it. It's really helpful, and it helped me a lot.

The installers removed everything out of my old tub and then replaced it all with new stuff. It looks like a whole different bathroom. They did a very professional job. We were very well pleased with it. I like Safe Step's feature and how it’s made. I also like the safety thing on it 'cause it's really been a help to me as I can't get in and out of my tub. Mine has the shower over the head, and then it has the hand-held. That comes in really handy. Having that seat in there is a big help too. Plus, it has jets and it’s nice. I really like it. I've been telling all of my friends that are having problems about Safe Step.

The reps were more friendly than kinfolk. The installers also got my tub in quicker than what was anticipated. They knew what the hell to do and I didn't look over their shoulders and bother them. I just let them go in there and do their job. Now, I can get in and take a shower. I got two sinks for the water. One to wash in, and the other to rinse off with. I don't have to step in that big tub that we had. It's been fantastic for me and my wife. However, the showers are leaking more than what I would like and I don't know how to correct them. Water is coming out over to the side. Where the pipe comes up, and then the branches, I tightened one up there at the bottom with my wrench. Other than that, Safe Step is a damn good outfit.

Every step of the way from initial contact, my interactions with the reps were superior. The representative that I spoke with in my home was very aware of the company and what the Safe Step tub was capable of and the needs of the consumer. The tub is not for everybody and they are expensive, which is a problem for a lot of people, but I like the its air feature and massage effect.

My husband couldn't lift his legs to get into the regular bathtub so he wanted one of the walk-in tubs. The Safe Step tub looks nice. My husband uses the shower part.

The Safe Step tub is great. But the cost would make most elderly people on a fixed income shy away from it, but I'm choosing to take my chances. I got good discounts. I was able to finance it and because I have a medical need with several issues, it's something I can deduct the payment every year on my Schedule A for medical expenses along with everything else that I'm having to buy.

The first time I spoke with a Safe Step rep, he could have been a little less brisk. But the second time was good and he was much calmer. I love my tub. After I've taken my bath, I like to have the air jets. That's the reason I got the tub. My problem now is the tub is leaking in the bottom and this had got me buffaloed. I've got to have this fixed. Other than that, I'd tell friends to get the tub.

We got arthritis on our feet and I’ve had two back surgeries, and we figured we'd get the Safe Step tub to fix these. It hasn’t done that. It made our lives miserable. It’s the biggest piece of junk I’ve ever seen in my life. On the installation, it took them about two hours to put that in and they left a hell of a mess in my stockroom before we got to the sidewalk. They put a switch over in the wall and they must have put a hole on the wall with a damn hammer because instead of cutting a square hole, three inches big, they cut an oblong hole, four inches big. My wife called them. Then they didn’t caulk around the front of the tub, and they scratched a door, too. We lost our toilet paper roll holder. Then they had the audacity to send me in the mail that if I get somebody else to buy one, they’re giving $500. I wouldn’t recommend this to my worst enemy.

Everything's great with the installation of our Safe Step. The only hang-up I had out of the whole ball of wax, I had to go to Home Depot and buy some splash guards. It's when the water goes up behind the tub and then it can run out towards the floor, and I put these guards up and water cannot come down over the edge onto the floor. The curtain didn't really hold it all back. Before I put the splash guards up, I was disappointed because it ran down over the edge. I'm in a bi-level home and somehow it got all the way down to my lower level. I went downstairs to use that half-bath and I told my wife, "There's water all over the floor down here." But, when we put the splash guards up, everything's solved.

The Safe Step Walk-in Tub is tremendously expensive but it’ll be worth it. Their representative was very knowledgeable and willing to do whatever we needed. The installers did a great job. They were very professional, nice and clean and they always had their mask on. The walk-in tub is in my mother-in-law's house and I'm sure she will love it.

The crew who came to install our Safe Step tub was very experienced. They did the whole job in about five hours. We need a bigger water heater. Our water heater is only 40 something gallons. We need about a 60. We don’t run out of water, but it just gets cold. Other than that, the quality and the design seem pretty fine.

The sales rep was one of the best I talked with. Very nice and knowledgeable. The installation also went just as smooth as it could go unpacking it and I'm sure I would feel fine about the tub if I could use it. I thought it was a 30-gallon tub. There is a plumber researching it, and he's looking for me. He says that what I need to make it run properly is an 80-gallon heater. I got in the tub one time and the last several minutes was just plain cold water. That was not nice, but once I get a new water heater that will support it, it's gonna be great. I have extreme back problems and I'm told that the water jets will help my back. It will be very nice and helpful once it is operating properly.

The Safe Step seemed to be the one that I could get into, and either stand up or sit down while I was closing the door. It can be moved if we decide to move or if somebody else will buy our home and want to put in a regular tub. It seemed to be the one that was gonna work best for me. The sales rep spent all the time that he could and we seemed to get a fair price for the walk-in tub. The team came in and did their job and it was wonderful.

We love our Safe Step tub. The only thing is we had a problem with the door, and I don't think there's anything they can do about it. The guy came back and adjusted it, and he said he adjusted it as good as he could. It’s gone back to where it was. I just hope they'll keep coming back and adjusting my door. Everybody was great. The guys were here from morning until night. They didn't even take a break to eat. I kept trying to give them food.

Safe Step had a tub, a shower, all the massage parts and grab bars, which I like. I like my experience with them. Their price is high, but it's worth it. Since using the tub, I have a lot less aches and pains.

My wife loves the Safe Step walk-in tub and I like it, too. Everything works fine and I hope it will last us 10 years. The people that came for the installation were really nice. They had to come back and they did a good job.

I take care of my elderly brother, and he's having more and more difficulty moving around. So, we thought the Safe Step would be good for him. It also looked enjoyable for us with the hydrojets and everything. The men who came to install were very good. It was Sam and Drew, and they were very knowledgeable, very nice, and they were a perfect installation team. We like the tub very much. I like the lights an awful lot. I like how the hydro jets feels when you're in there and getting like a water massage. I would recommend Safe Step Walk-in Tubs to anybody. It’s an excellent product. Anybody who can afford it should get it.

The sales guy was delightful. We really enjoyed our time with him. He was very down to earth, practical and knowledgeable. We have been looking at the market for some time and the previous offerings did not have as many features as Safe Step does. When we looked at it about seven years ago, it was out of our price range entirely. But now we're looking at it in terms of what the cost is to be in a nursing home and that even when you're in assisted living, you're faced with a cost per month that's much higher than we're willing to pay. So what we're doing is we're going to age in place and stay in place.

I showed the guy where the bathroom was and I left. When I come back home, the walk-in tub was in. It looks great. My wife and I both like the jets. I also like the fact that she can get in and out there.

I had a walk-in shower, so I took out the shower and put the Safe Step tub in. My problem is standing too long. My back hurts in having a shower, and I need all the aches and pains to come out with those jets that come with the tub. The gentleman was good. He knows what he's doing. He’s very neat. There’s a nice finishing to the tub, the glass in there. Only that I need to go to the university to get a PhD to use it. Because I have a remote control, and being my age, I’m not too quick on handling gadgets. But as I go along and see my way through it, they give me all the books to read for the instructions. And before the man who installed it left, he called us in and told us what not to do and what we can do and how to do it.

The sales rep was friendly and knowledgeable. He knew what he was talking about. He was also very patient. When the installers came, they knew what they were doing. In a closed place, they've done an excellent job, and to be that close together doing different jobs. I love the seating of the tub, especially the Micro part of it. We feel better, clean and relaxed when we get out the tub. My wife is almost an invalid and she can't get in the shower. I got this walk-in tub because I couldn't hold her up in the shower and bathe her anymore. But now she can get in this tub and sit there and enjoy it. I can help her get out, sit on the commode and help her to dry off. That's why I paid that ton of money for this tub. It's an excellent investment. You got all your different massages and the jets. The only drawback I have with the tub is that it takes a lot of water. I had to install a new hot water heater because my water heater wasn’t sufficient.

Most times, I do the air in the tub and the water gets bubbled and I just sit in it. I enjoy it. Everything's all right. But I do not know how to turn the shower on. They gave me a demonstration but I forgot it. I gotta call them to get it working.

Safe Step's sales rep that came out was very thorough. He went up and measured, and answered our question. We went over some papers, showed his little video, and he had some samples with him. The interaction was good. And then, the installers jumped back out there. They were on time, but they were waiting for someone else because once we've gotten the truck, they were still on the truck until the guy in the pickup got there. And then they came up to start the work. However, they were originally supposed to come the previous Friday but they ended up coming the 30th. They were supposed to be here on the 27th at 8:00 in the morning. I called and confirmed that we still had an appointment the day before. I spoke to Michelle before that. However, Friday came 8:00, 8:30. We tried to call, we didn't get an answer. I left her messages.

The sales representative at Safe Step told us exactly what to expect and we got what we paid for. The installers came in, they started in the morning, and they were done by 5:30 in the evening. They showed us all the features and how to use it. They also gave us booklets. My wife loves everything about the tub. I enjoyed it too.

The Safe Step rep was very informed. He had good presence of mind of what he was doing. Everything was guaranteed for the life of the tub and it was a better product than Kohler's. Also, I was very satisfied with the money that they saved me. The installers were very knowledgeable. However, in their haste, they kicked a pipe loose in the basement and after they left, it leaked. They came back out and put it back together. They're still in the process of fixing the damage. Overall, I like my tub. It has jets, bubbles as well as stuff where I put aromatherapy beads in. Also, it drains very quickly.

My Safe Step tub seems to work pretty well. I like the ease of access taking baths and the water jets are kind of neat, too. I got the stand-up shower kit and it seems to be a little more controllable as far as the spray goes. The showerhead should have had a little more distance toward the middle of the tub, though. As far as the installers, they came in and got it done in one day. It was kind of a straightforward installation. They didn't have to move any toilets. I'm satisfied with it. There was a couple of spots there on the caulking that I redid myself. It was no big deal. Overall, the guys did a really good job on the installation. The tub drains really fast. It's pretty amazing.

The Safe Step rep was thorough and very good. But he didn't get all his paperwork done. I got a letter here in my hand now and I was trying to get to mail back to him that I had to sign for him. The installer called the day before and told me what date and the time that he would be here. He was here and was very prompt. He worked very hard getting the walk-in tub in. He knew what he was doing and he didn't tarry long on it. He went right to work and stayed on the job until he finished it.

The workers went in, tore the door open, and did this and that. When they finished, we could see none of it. Then when we start the water in the tub, it's hot. I wish it wasn't like that. The cost is a little high too. But the quality is good.

The installation team came out and did a good job. I had to call them back 'cause somebody had to do some changes on it because the door wouldn't close on the tub and they didn't put in the shower part. They put that in on Sunday. I don't get in it that tub much because it ain't been running right. Since they put the door on and the shower in, it's all right.

What we asked for and ordered was too small and we couldn't even get in it and close the door. It was corrected, we just had to wait an additional time before it was installed. We like the tub as far as being in it. We’re feeling relaxed after we get out, so it does the job. Overall, it's a pretty good product.

The guys who did the installation were superb. Then, we had a leak due to the weight of the tub. Some other guys came out and fixed that issue and they were all very nice, helpful, and friendly. The one thing that we don't like is that the little shelf area behind the shower sets in water. So, if there's some in it, then it'll run down to the side of the tub into the floor. If there's a way Safe Step can fix that, we will appreciate it. But we absolutely love our tub.

The Safe Step had a crew of four guys come in and in half a day, they were done. They had to take out a lavatory and put the walk-in tub in there. They checked everything out before they left and cleaned up. The walk-in tub works and there are no leaks. I've only used it about three times so far and I've had a hard time getting in and out of it because I've had a stroke. The design of the door needs to be changed.

My wife and I like using the water jets and the micro smooth where it's supposed to make the skin softer and get all the scaly skin off. However, when we let the sealing settle for a day after installation and turned it on the next day to use it, we found out the air blower parts didn't work. I called Safe Step a couple of weeks ago and they said somebody would call me, but no one did. Then this morning, I called them back. They put me on hold and called somebody and said somebody would be here Friday, but I'm going to be out of town on that day. I also haven't heard from the guy who is supposed to call me, so I'm not happy about this part.

I've been happy with the Safe Step walk-in tub so far. The installation went really well. They were in and out of here in record time. I got a few little items where the silicone they put for the end is cracked. They need to send somebody out to fix that. Other than that, everything's fine. I've got a lot of medical issues. I had a lot of spine trouble, operations on my spine, loss of use of one leg, and I got a lot of hand problems. I decided to try this walk-in tub to see if it could help me. But so far, it hasn't.

My muscles and joints are sore. Just sitting in my walk-in tub is helping me some. I've only been able to use the tub four times.

Safe Step was great. My wife uses the walk-in tub feature more than I do. The installers have to tear out of what was there originally. So some of the construction in the bathroom, you could still see in the ceiling where there used to be a wall there. The bathroom looks unfinished a little bit because of some of the deconstruction that never got finished once the install was done. There were some unfinished construction pieces that needed to be done by us or by contracting with a third party. It would be nice if some of that was estimated and included in the initial installation. We also had an issue with the draining after it was installed and we had a plumber come out. There was a little bit of an issue over whether it was an improper install or if it was clogged due to my wife's hair. But we got that resolved within 24 hours.

My experience with Safe Step tub was pretty good. I told the rep initially that I was not sure about having it as I didn't realize how expensive it was going to be. I would have to check out with my bank to make sure I could secure the money that I needed. I ended up getting a home equity loan to get the tub. I called Safe Step to find out if they had scheduled a date and they didn't. I had given the rep a deposit of $100 which was a very small amount. He called me back and said he was waiting on me to let him know. We made arrangements for him to come and pick up the $2,000. He told me he would be here on a certain day but he didn't come. I called him again. After three calls, he finally came and got the other money and we got to go from there.

We couldn't get Jennifer in and out of the tub and she won’t pick her feet up enough to get in. Now with Safe Step, she just walks in and sits down, and I can give her a bath without having to bend over. She hasn't refused quite as much about taking a bath since we put it in. It is very convenient. We've been very satisfied with it. Also, Quinn, the person that we worked with, was an A plus 'cause he was fantastic.

We had a large Whirlpool that you go up one step then over another thing. It got too dangerous for us. We got a Safe Step walk-in tub and the rep was very polite and friendly. Installers came up on April the 14th. I gave them my cell phone number and we left. They called us a little bit before noon and they were done. It was quick. We really like our tub. I use both the tub and the shower.

I like the discount and being able to deduct it from my taxes was the deciding factor in buying a tub. I enjoyed the customer service all the way through with the Safe Step folks. The salesman suggested the door swing one way. When the installers came, they suggested the door swing the other. They all took care of it very smoothly, but they were not in concert about that. I got the full package which has chromotherapy, water, air, and some kind of aerated thing. I don't find the aerator and the aromatherapy doesn't grab me. But other than that, I'm very happy with everything.

Our sales rep was very efficient and she gave us all the extra things we didn't know about like the microbead and aeration in the tub. That thing was what really sold me. It removes the dead skin cells and all that made me feel very comfortable with buying the walk-in tub. We had other people come and Safe Step was the only one that had that feature. My skin is really soft and nice because of it.

I’ve had my Safe Step tub for over three months now and I still haven't had my first bath. The first two people as well as the second two people that came out to install it were totally worthless. I had to pay off on the third visit and the third two that came out were little bit better than totally worthless but it was still not acceptable. I hate it. They'd never talk to me. That was worth $17,000 I ever spent in my life. I’m really dissatisfied with this thing. I’d like to see them put out of business. I hope other people don't have to go through this experience. It was incredibly awful.

It was great with the sales rep and the installation was fine until they got ready to leave. They had to move my dresser then they moved it back and it scratched our floor. I haven't heard from anybody yet. We like the tub except the showerhead. We can't mash the buttons on it. We wanted a different kind.

I like that I could walk in the tub without climbing over. They also put me another hand base in there and I got something to hold on to stand up if I need to. However, the tub is small and I gotta get used to it.

The three guys who came out for the installation went out of their way. We had pouring rain and a tornado warning when they worked at my house. They came at 10:00 and there was so much they had to do outside. They were soaking wet from 11:00 until they left here at 10 after 1:00 the next morning. They worked nonstop. They were precious. Also, the tub is of great quality. It has helped with the aches and pains I have with arthritis and the water helps my blood circulation in my legs and my back.

Since my tub was installed in 2018 the water lines leading to the tub have sprung a leak twice. The first time was about 1 1/2 years after it was installed and the tech was here the day I called and fixed it. Today, 4/26/21 I discovered it was leaking again at 2:00 a.m. It is now 3:35 p.m. and still no one here to fix it. They didn't bother to install a shut off when it was installed so I have spent all day trying to get someone out to fix the leak and all the time the water is spewing and soaking my carpet.

I’m 73 and I don’t get around like I did when I was 20 but the Safe Step tub is very easy to get in and out of, and it does everything possible. The step up was virtually unnoticeable. The tub was so simple to put in and the installers were in and out of the house in one day. We had a roll-in shower insert in our bathroom that was nice, but all you could do was sit down and let the rain hit you. But with this one, the jets and jet system work fine. I've got the deluxe rain shower and a handheld shower. I spent more money than I probably could have but you only go around once. I've got back problems, so the jets seem to help. I'll get in it and fill it up, and I'll run it for the 20-minute cycle. Then I'll run another 20-minute cycle. The jets work on every inch of my body and that's absolutely insane.

Their reps are very commendable. The installers were friendly and they came when they said they would and brought stuff when they said they were going to bring stuff.

I couldn't get the contractor to verify specs on the product. The tub is higher than what I was told so my design almost didn't fit. They said I was gonna have a shelf space but I barely have anything. They said they forgot to tell me because they have to do the pipes, it goes up three more inches. If you're going to be taking out and putting in a tub, you need to know every single little thing, especially as a bath designer. I'm an information freak and they failed to tell me the complete information.

Safe Step is a very professional company and they've worked very well with me. They also worked to give us a discount that they are able to give. Everything seems to be working nice with the tub and my husband and I are very happy.

The salesman came out and gave me his pitch. He decided that the smaller Safe Step tub would go in and would be all right for me. He kind of looked at the area and didn't measure it up like he should have. When the installers first put the smaller tub in, it was too small and I had trouble getting inside it. They got a different tub, took the old one out, and put the new one in. But I'm having some difficulty getting the door closed.

Safe Step's walk-in tub wasn't cheap but it would last forever. And if we ever moved, they said we could take it with us. The sales rep was very nice and answered all our questions. Then, the installation was supposed to be on a Monday but the installers didn't show up. So, we called to find out what went on and we were told that their rep had sent them to the wrong place. So on Tuesday morning, they came when they said they would. There were three guys and one of them walked us through all of the buttons and how the tub worked. He was very thorough and I was very impressed with their work.

I'm very much satisfied. The only thing was they got mixed up with my name with someone else and canceled my order. That caused me a little trouble but they made sure that that was taken care of the following week.

The Safe Step walk-in tub is pretty expensive. But the quality and the return on what I was paying for the Safe Step walk-in tub seemed to be pretty good. It took about a month or less from purchasing the tub to getting it installed. They turned it around pretty quickly. The product seems good. But I'm completely dissatisfied with the way it was installed. There's a major draft underneath this unit after it was installed and there should have been something put down on the floor from an installation perspective, and the installer either wasn't smart enough or didn't care. His level of detail was completely lacking. He didn't finish installing things and left the floor a mess. He came back to fix one thing but didn't fix the other. So he had to come back. He was not someone that I would recommend to be installing anything.

Two people came for the installation and and it took them a day. They did good work. Having the Safe Step tub is enjoyable. I like the low step. Safe Step could stay in contact more though.

My sales rep was very knowledgeable. She spent a lot of time describing the Safe Step walk-in tub and talking about the company. It was a good experience. I was just supposed to take the bid from her then go to another company to get a bid from them. But I didn't. Two very nice young men came to install the tub and they did it in one day.

We met with the sales rep once and he spent plenty of time with us going over everything, showing his videos and answering all our questions. When the installers came, they did a very good job.

The quality of the tub is very nice. The overhead shower is my favorite feature. However, the shower curtain was mounted above the backsplash instead of on it. What it did was it leaves only two inches of curtain below the top of the tub instead of four. My question was twofold. What was the cost of the glass and can it be added? Or how do I find a shower curtain that is long enough to take care of the problem? When I contacted Safe Step, I never got a reply from either the salesperson or them. So far it hasn’t leaked but it's iffy.

My wife has neuropathy in her feet. We heard that the Safe Step tub was a great tub to be used for that, and it has been. I have a messed up back from my years in the military and I need something like this all the time. My back hasn't been hurting as bad since havingit installed. I was expecting at least 24 to 48 hours for the installation but they had everything here. It was done in a few hours unlike any other installation we've had done. It took longer to install our sink than it did this time. Everything is so simple to use and I would definitely recommend it to anybody. It would be beneficial no matter what age you are. I've had other family friends come over and see it. For the price, it's a great product. It has helped our family. My son was here last night and he wanted to try the tub. He jumped in and got out. He said, "I don't want to go home. I want to live here now."

Installation was very easy. The installer was intelligent and seemed to know what he was doing. His helper was quiet and helpful and all went really well. I like the tub. It's good and my wife also uses it a couple times a day sometimes. The jets give her the most relief for her ailments.

The installation was very efficient. They worked all day and didn't quite get it done because something wasn't right but six weeks later, they made it right. It ended up taking six weeks because they couldn't get the piece they needed. Now that everything is resolved, I have mixed emotions about the tub. I like it because I feel safe but I don't like it because I feel so pent up.

The workers were absolutely phenomenal. They were true gentlemen, and they informed me every time something was done and yet, they didn't bug me. They were wonderful people.

My husband has normal aches and pains with arthritis, but he has had a back surgery too, and we try to do a lot of things to manage the pain besides medication. One of the things that we've found effective is either warm water or cold water immersion, so the Safe Step walk-in tub is good for that. The process of installing it took longer than we had anticipated, but the installers seemed like good guys. We didn't mind having them around. This tub is more affordable than going to a nursing home. It's really the cost of a Nissan. But I could finance it through them and it was a 9.9 APR. My payment is better than half of the payment I have on my Nissan.

The rep from Safe Step was informative. She went through everything step-by-step. We asked questions of do we have to change our water heater. She took us through the nuts and bolts from how long it would take for them to come in, verifying that we had enough electrical service panel access. The installers were professional. They came in and checked out everything before starting. They came in with masks too and they had booties on their shoes so this way, it wouldn't scuff up anything. They laid down mats. They were clean in the bathroom area and made sure to cover everything up. Once they were done, they tested everything and went through everything with us. They removed everything that needed to be removed. They were thorough. The quality of the walk-in tub is excellent. Before we get into the tub, there's a feature that you can heat the seat. This way, you're not sitting on a cold plastic surface. The jets are very good too. If I had a choice between any other tub, Safe Step would be the one to go with.

The crew was good. They got what we needed and we like the way the tub looks.

The Safe Step rep was very good and did his job, and the installers cleaned up good. I have Parkinson's and the walk-in tub helps my bones and makes me feel better. Safe Step needs to redesign the stopper in the tub though. It doesn’t go down like it should and it doesn't come up.

There were a couple of things that I thought the installers finished but they didn’t and I had to get somebody else to finish it. It was the floor right at the tub where they had taken that part of it. And originally, the installer got the water hose backwards, so hot was cold and cold was hot. But they came back the next day and fixed that. My wife has been struggling a whole lot and we hadn't used the tub that much yet but overall, it was a good experience with Safe Step.

I like the tub because it's got that vibration where you can get a massage-like thing. There's a lot of good features. However, we have a few things that need to be addressed. Our Safe Step tub looks like it's coming loose where they put it up against the wall and we didn't want water going down in between the wall and the tub. Also, with the board at the floor, there's no caulking under it. When we spill water, it goes up underneath that board. There was another thing about a faucet leaking that my husband was beware of. Two of the faucets were leaking up through the stem and we want it taken care of before something bad went wrong.

I love the Safe Step walk-in tub. The sales guy was excellent and got along well with people, and the installation was good too. I had some large red marks on my leg, being diabetic, and the oxygen therapy is taking it away.

The salesman that sold me the tub was very considerate, kind and thorough. He made me feel like it was a good choice for me. Although the installation was done quickly, the installers didn't leave me with hot water. It wasn't turned on. Because I couldn't use the tub, I had to have my son come out and he helped me with it. I like the tub a lot. It's a pleasure and I look forward to it. I don't use exceedingly hot water, but I feel warm afterwards for a long time. It's a good thing. I considered that it would be a little more economical to buy the tub and have it installed then I thought, "Well, then as far as warranty that could get complicated." That's why I decided to go with Safe Step. All in one. I made a good choice. This was what I was looking for.

The installers did a good job, but I have an issue, and I would like someone with Safe Step to give me a call. Our tub does not have a wall on one end and have a lot of splash. I'm looking for a suggestion and I've already called them yesterday, but no one's called me back. Other than that, the quality is great.

I’m getting a little bit of age and I thought a walk-in tub might be a little safer for me. I bought one from Safe Step and I'm really sad that I did. The guy that sold the tub to me was supposed to come back and do an assessment on the guys that would come from Marshall down to put it in. He never did show back up. There was something that he said they'd put back in the wall, but they didn't put them back in the wall. They said that was unnecessary, so they didn't put them on the wall. Overall, I've been very disappointed. The guys didn't know they would have to take the door down to get the tub in. Then I had to show them where they could get their electricity for the GFR plug that they put in for the tub.

We needed to replace our current tub. We called Safe Step and we bought a new one. The rep misrepresented everything though. It has to do with how long it takes to fill up the tub. I'm 77 and I wanted to use it as a tub, but you have to really go in there. It takes at least 25 minutes to fill. I called the water company, and the pressure in the hydrant matches the pressure in the house. He said it only took three to five minutes to fill. It takes three to five minutes to empty. Emptying is not a problem, but filling it is.

My experience went exactly the way the man from Safe Step said it was gonna go. They got the tub all tied together in one day, and they were out of here. They explained to me what they were doing and how they were doing it. Everything was pretty well done. The tub got a heated seat. It's got lights in it and the little bubbles that come up to supposedly take the scaly skin off of you. It also got a pulsation of the water to give you the therapeutic massage. I'm not satisfied, though, because I really can't take a shower in it like I thought I could. There is not enough room to step back. I got to stand in one spot in this rain thing over my head. You can't stand back and enjoy it. You got to stand right under it, and that ain't cool.

I liked the pricing of Safe Step. The entire buying process was smooth and easy. The sales rep I worked with was very nice. She fought hard for us to be able to afford the tub. She even found this tub with the same features at a lesser cost when it had been cancelled by somebody else after being ordered. All in all, the sales rep was very professional and very courteous. The installation was nice and easy. The gentlemen were very courteous and respectful.

My mom has a Safe Step walk-in tub and seeing how she so enjoys it, I decided to get one, too. I have arthritis and trouble with my legs that time, so I felt like that would be something that would help me out. When the first guy come out, he was very encouraging but we were trying to get something more reasonable than the numbers that he gave us. And when they brought the tub out, they didn't have the surrounding included in there. From my understanding, the surrounding came with the tub unless you say you didn’t want it. It was a bonus that they were offering that I saw on the web also. But the rep didn't give us an option as to whether we wanted that or not and that was never brought up in the conversation. So, the rep called us back and asked us if we were going to go ahead and if we did, we would have to pay $500 upfront. We explained to him that we thought the surrounding was included and he said no.

I’m a senior with arthritis that makes getting out of a standard bath tub impossible! Being able to fully submerge in that warm water is so helpful & now I can still enjoy my bathtub independently. Being able to have a soaking bath before beds really helps my pain levels and makes it possible to get to sleep. The tub is very comfortable and easy to enter and exit. I can also take my showers with the hand held attachment. I could also have the shower attachment mounted on the wall if I wanted.

Whoever in the future gets an install, they need to know that it's gonna be loud. With this sledgehammer thing going through the wall, we weren't aware of all that extra noise that would take place. I tried the tub once. I'm 5'8", 220. If I was 6'4", 250, no way a big guy could fit in there. It's not made for big folks. Supposedly, we have the top-notch of that particular size. I had to go in there and sit down before I close the door. I cannot close the door if I was standing up. It has to be in my size. But mother fits well in it. I would still recommend Safe Step to others. But with those particular things that we need to know in advance, like, the noise factors, how long it's going to take. We were told two or three hours, but it took at least twice as much time as what they said initially. Maybe the sales representative didn't know. But they should know, even down to the size.

This is a quality product. It does what the manufacturer says, and has some bells and whistles that make it nice. It may have too many, because we don’t use some of them. I do wish there was some way to fill it up faster because one gets cold waiting for it to fill up.

From the representative to the installers to the product itself was absolutely amazing!!! So amazing, we ordered a new shower system for the master bath!!! The nonslip floor & seat for the tub is great. Other companies do not compare!!!

This is the best bathtub that I have ever had the pleasure of relaxing in. It is easy to enter and relax while taking a bath, and I was able to install a shower attachment making this absolutely the best tub in the world. What more can I say about this wonderful company and their products.

Our first couple of days with the Safe Step tub were not good. The drain wasn't working. It took water 45 minutes to drain out. I called the service thing and I got a bit of a runaround. They told me it would be three or four days before anybody got in it. This was the same day it was installed. I was really quite annoyed looking at a $17,000 piece of equipment that was not working. I was ready to tell them to pick it up and take it back. I couldn't use it for a week 'cause I could fill it but then I couldn't get out of it until all the water drained out. The issue was something that took about five minutes to fix, but nobody could get there for over a week. But it's working well now. I like the low jets hitting my feet as I have neuropathy, and that makes them feel a whole lot better. I just sit in it and close my eyes and relax for 15 or 20 minutes.

There were three installers who came to put the walk-in tub in and they were done in three hours. Having the tub is a convenience, but the door is not wide enough for my wife. She has to maneuver herself and step to the side. Also, the stopper doesn't close sometimes so I have to jump in there and push it down. The seal doesn't seal properly, so I have to make sure it's back in place. It did that when the guys were here but I thought it was something that was not gonna persist. It has continued to happen and that needs some attention. But for the most part, I'm satisfied with the tub.

Do the research on the tub. I know the tub’s good, but I don't feel the salesman is somebody who's upfront and truthful. He didn't care about what he said as long as he got the sale. I wouldn't give a dime for him. He is the son of the company’s owner and he misled us on a bunch of things, including on the measurements. You’d think he’d been in business his whole life that he would know how to measure a doorway. They ended up having to put a whole new doorway in. On the other hand, the people that came to the house and installed the tub were very professional, polite, and did anything they could to help.

When the Safe Step salesperson presented to me the cost of the walk-in tub, the rep said that I had to sign up right away or I would lose the discount. That kind of salesmanship is tasteless. But that was alright because I wanted that particular tub. The tub is beautifully designed and has lots of lovely features but I don't know how to use it. There should have been somebody to give me a demo. Other than that, I love the automatic features that are built-in. That evacuation of the tubes is wonderful. When everything gets shut down then in about five or six minutes, the tubes get emptied. So you need to step out of the way or you get a little bit of frosting. It's just a wonderful thing to have.

I saw this article in the AARP magazine and I called Safe Step, and a salesman came out. He showed me a video and told me all the wonderful things it will do. I had sciatica, and my doctor has written a note that it would be beneficial. The salesman gave me a price, and the tub was installed. There were a couple of things that I was puzzled about. So, I called up Safe Step and I said, “I don't have the heated seat. And there's something wrong with the jets, et cetera.” Two men came out yesterday. They were sent by Safe Step. They said, “No, ma'am. You don't have the heated seat. And you don't have several other things that were supposed to be included. You did not get the tub that you thought you were getting. You got an inferior tub.”

The installation was very clean and quick. The salesperson and my husband got along pretty well and it was a good experience. I actually had a call and an appointment set up with another company and my husband told me just to call and cancel it. I'm still learning to use the walk-in tub. Mine is not draining properly. It's a really slow drain and I actually hurt my hand trying to get it to a 45-degree, so that it will be wide open. I could never get it there and we might just have to call someone to check that part out. It says on the instructions that it's easy for people who have arthritis in their hands, but I don't find it easy. So there must be something blocking it or not working right. I had a phone conversation with support to fix it and my husband tried to fix it by twisting the screw a certain way, and it still didn't do what it should do.

Our salesman, Bill, was very outgoing and good. The installer was also good. I couldn't ask for anybody nicer. He had to come back because the tub wasn’t draining right. It was slow. It was supposedly my drain, but it wasn’t. We had a snake run down the drain because it had been running sluggish anyway before I got that tub put in there. I made sure they understood that. I thought maybe I had to have my sewer line run out, but another plumber assured me it was not that. It wouldn’t have been just that drain that was sluggish. We would have other issues. The guy that installed the tub, Bowen, came back and whatever he did that time did the job because it goes out fine now.

My knees are bad, so I got the walk-in tub. I like the whole tub but filling it takes a little while. You gotta sit there with no clothes for 10 minutes to get it filled, where before I used to just fill my tub and get in. But you're pretty warm sitting there when it's draining, and so the draining isn't that bad.

Safe Step should reduce the price by 50%. It was almost $16,000. The salesman was supposed to gave me a military discount. He was very professional though. He's been working for the company for many years. I love my Safe Step walk-in tub. I can sit down and do everything and have the water vibrate. I like the shower attachment with it. I can stand up whenever I want to take my shower.

The tub works fine but I'm not really happy with some of the things they did with the installation. When they installed it, they didn't do a real good job on the caulking. A guy came back and did some stuff. One panel on there is crooked and I showed that to him. It's up on one end and doesn't line up and down on the other end. He said it was supposed to be that way but I still don't agree with that. Also, when they took my old tub out, they tore apart a wall up the sheetrock. They didn't put a piece of surround panel over that and just left that open. It's a mess in there.

Our 30-gallon hot water heater isn't big enough. If we find anybody else that wants to order the Safe Step walk-in tub, we're gonna recommend to them that they have the inline hot water heater thing included in the installation, so that they will have plenty of hot water. With the smaller hot water heater, you get nice warm water up to knee high, and then the rest of it’s all cold. That's the only disadvantage we've got. We went to Lowe's to go ahead and get the inline hot water heater, but I'm not a plumber. They told me I gotta send a plumber up there to get one and to install it. I could buy one, but they wouldn't let me install it. I need to get a plumber to install the inline hot water heater and we're now looking for one.

One of the blowers in the two jets wasn't working. The installer fixed one, and then he found another one that wasn't working and he also fixed that. I'm enjoying my new Safe Step walk-in tub. It's easy to get in and out. I'm enjoying that it has the shower when I just want to take a shower instead of a bath. I'm looking forward to adding the aroma to the bath.

The salesman was very knowledgeable and I like that Safe Step is guaranteed for life, parts and labor. The installers told me that if something goes wrong and they can't fix it, they'll take it out and put a new one in. There were three of them and they knew what they were doing. They were all working. It took them five hours and they did a good cleanup job. The main person gave me all kinds of instructions thoroughly and ran me through it. He also gave me the literature on it. He was very knowledgeable too. He said he's been installing for 10 years.

The reps at Safe Step were great. Nick, especially, was very helpful and understanding. James, the guy who installed the tub, was amazing. I liked him a lot. He went out of his way to do an extra good job. I was very impressed with all the people involved. The tub seems to have great quality and it does everything it’s supposed to do. It’s got the handheld shower so I can sit there and rinse my hair. I like that it fills up fast as well as the massage and water features.

Safe Step is awesome. I love my tub. I told my husband before he passed away that we needed a new tub. I wanted one because ours was getting rusty, and I knew we needed one before I fell through the floor. He was like, “No, no, no.” He passed away and I thought I would check in on it. Then, I’ve seen Safe Step on my email, so I thought I would check in on it. Their guy came to my house. I really liked him, and he did a good job selling it to me.

I've been okay with the tub but my husband hasn't been well too satisfied with it. He's having an issue getting in and out of it and it's not like he thought it would be. He thought it was gonna help him with his legs but it didn't help him any. I enjoy the tub but it does nothing to help my legs like they said it would. They shouldn't say that it's going to work for your legs, your diabetes, etc. when it's not going to do a thing for any of that. My husband and I have bad legs and that was one of the reasons we purchased it but the tub made no difference.

I've seen Safe Step's commercials, and it was time to get something. I couldn't get into the tub. We had a Jacuzzi in the house that we have. My husband had a stroke and he couldn't get in and I couldn't get in. I love a bathtub, so we tried it. I like that I have a bathtub I can get into. We had a repairman come out a week after we had it put in. There were a couple of little things that needed to be taken care of, and he did a good job.

The man that sold the Safe Step walk-in tub to us, evidently, made a mistake because our shower curtain and rod didn't come. He took pictures and he was even measuring everything. So he would have known enough to know what size it was. The gentleman that was gonna put it in got sick on the first day, which I perfectly understand. He told us when he left the first day that they had one in the warehouse and they would bring the right size. When they came back on, which was a Friday, they said that it was gone and they would order us one. It'd be five days. Two weeks went by and we still hadn't got it so I called in. Somehow, someway, they had not even sent it out. The woman assured me that it would be sent out and I’d have it the next day. The next day, we got a call from a man who said they didn't even have one. They had to order it from Amazon to get the right size rod and it took us about three days to get it.

I called different places but they said they don’t do condos, they only do houses. When I called Safe Step, they said they would do it. The guy during the installation was so good. He was so efficient and he knew what he was doing. I like that I can go in the tub easily. I enjoy it most of all when I fill it up with water, sit in there and play in the water like a five-year-old.

One salesperson from Safe Step came out then for some reason, the schedule had gotten crossed up and another one came the following Monday. The second rep finally convinced us to go with the tub. He got the price down to where I was interested in. He quoted me and described to me in our bathroom specific dimensions as to where the tub would come. However, when the work crew showed up, they had a different tub than what the salesperson had talked about. The one that they had was two inches taller or wider somewhere. I did learn later on when I talked to a regional manager that the shower feature had a different name. We were led to believe that was part of the package. But as it worked out, it’s okay that it’s not. My wife didn’t like showers all that much.

Safe Step seemed to be pretty safe. Now, it's working out good for me. I like the showers and the seat. I have bad legs, so now I can sit. I have a shower seat. I could sit on the shower seat. This is very comfortable. The sales representative I worked with was very nice, very good, she answered a lot of questions and showed me films. The installers were professional. They were very good, too.

Safe Step had a good salesman and made the pitch. Like a fish, I took it hook, line, and sinker. I like the fact that the product was made in the United States. The installation was pretty good. We had one little glitch, but I think it'll work out okay. As far as the tub, you need to learn how to adjust the input of your hot water. If you've only got a 60-gallon or 70-gallon hot water heater, you can't just run it on hot. You've got to kind of play with it with the cold. It took me a while to figure out how to get enough hot water in there.

I've been calling Safe Step with a complaint and nobody has answered. I got a shower with my tub and it has glass doors. But there's a plastic strip that goes under the shower door that almost looks like Lucite and it's all cracked. Other than that, when I bought my walk-in tub from them, their sales rep was excellent and the installation crew was really good. But the first bath that they gave me didn't work, so they had to take that out and bring a second bath. And so far, I like the tub all over.

The gentleman that came over for the arrangement of sale was fine. He explained everything and showed me what the tub was made of. After that, two gentlemen came and set the tub up. They went right on about their work. I thought it would be longer than it took but it was quick. The Safe Step walk-in tub is great. The bubbles that come out on your back and legs are great too. I gotta find out how to get more hot water from my hot water heater 'cause about halfway through it when I fill the tub up, the water gets cold. But I'm fully satisfied with the tub and I've been telling my neighbors about it.

We are senior citizens. Even though we had a walk-in shower, we knew the advantages of being able to sit and soak. We counted the cost all the way around and made the decision to get a Safe Step walk-in tub. That was what we wanted and we love it. The installation as well as the guys who put in the tub were wonderful. They were very courteous, efficient, and they cleaned up everything. I like the idea of the motion. I like the air jets and the pulsation really helps if you have a bad back. The whole experience was really good.

We had a similar tub put in our house in a different town here in Texas. When we moved, this house didn't have one and my wife needs it so we ordered it. When the gentleman from Safe Step came, we sat and went over everything. He talked about this and that and everything connected with the tub. He gave us the option if we wanted the shower thing. That was a no and he said it was not a problem. After that, the guys came in the house and started to put the tub in no time. They cleaned up too. We were very pleased with the way everything went down and we really like the tub. We like that we can get in, close the door, heat the water up, sit back and enjoy. We don't have to try to slide over the top of a slippery bathtub then try to figure out how to get out of it at 82 years old.

I have my parents living me that are in their 90s and the Safe Step was a safer tub because my mother had already fallen out of a regular tub twice. I really like the service that they did in putting it in. The only thing that was wrong was the installer did not bring the shower portion of it and I'm still waiting for it. But otherwise, the tub and the workmanship are fine. I really love the micro bubbles on the tub. The worst part is waiting for it to drain out.

The installation of our Safe Step walk-in went well. The reps were very nice and friendly. They did their job very well. So far, I like the walk-in and the jets.

I like our Safe Step so far. My wife was wanting a walk-in tub because she can't stand up long enough in order to take a shower, and she can't get her legs over the other tub. The Safe Step rep did his job. The installer came in here and went right back there and cut the old shower out, and rolled it in. The electrician was there. They put the electricity again and they fixed the sidewall on it, and it went really good. They were in and out of here in a day. They did a good job.

Ernest and I both have rods in our back, and I have nerve damage to my left side of my leg and body. With the Safe Step walk-in tub, it is going to be easy to get in and out of it. So I won't fall anymore. The sales representative was very polite and good. Measurements were taken and we had to wait for the tub to be made. Then on the day the installers came out, it was done before I even knew it. It took about five hours and they were good. The quality of their work was excellent. The walk-in tub cost quite a bit and all, but it's well worth it. Using it makes me feel relaxed and I don't hurt as bad, with my nerve damage. The jets seem to help my leg muscles. I have the microbubbles. I have the top one. I love it. I would recommend it.

The Safe Step reps were excellent and their installation team couldn't have been any better. We're perfectly happy with our walk-in tub. I get down in the tub and I like it. My mother likes the no-slip where you stand and where you sit, both. She feels a lot more secure with that on there.

I started looking at walk-in tubs because I'm a sickle cell patient. I have Geriatric Onset Sickle Cell, and I contracted it because I had a blood transfusion. Nothing stopped the pain when I go to the hospital. One time, when I had the pain, my daughter said, "We're gonna take you to the spa, and put you in the whirlpool. And we're going to give you some scents and all that stuff and do some homeopathic stuff and make you feel." I went to that, and I came out immediately feeling without pain. I said, "You know, that tub is wonderful."

The reps gave us all the information and told us how much the tub would cost. Four men came in one day to install our walk-in. So far, I've had really good luck with my Safe Step. It's a good product.

I got a walk-in tub from them and it has been easy to clean. If you're getting a Safe Step and you got the self-drain model, you don't have to worry about draining. Just hit a button and it'll drain itself. They have it set up where it'll make sure that it would blow all the air out the line. The Safe Step rep was really nice. He told me not to be scared and that after I let the water out, the tub would go through the air cycle. It's really beautiful. But, if I could have enough room where the door of the tub could open from the outside, it would be much better.

Safe Step's rep was very good about everything and their installers did a good job. The tub is fairly expensive but there are so many things to enjoy about it. I like it.

The rep was very good and knowledgeable, and the installer was in and out in about five hours. It was excellent work. I like the water jets from the back but the Safe Step tub has got more features than what I can name. It depends on what button you push. It's got the air jets, the back jets, the shower, the handheld shower, the overhead shower and a couple other features I haven't used yet. Since having the tub, I feel relaxed and I'm satisfied.

I live in Tennessee and when I saw that Safe Step tubs were built in Tennessee, that interested me. I trust Pat Boone and he was doing an ad for Safe Step, so that impressed me. I looked at every video on their website that they had. I went through the whole thing and was impressed by that too. I called and the salesman came. I had a little uneasiness about him. I kept wanting to ask questions and he kept telling me to let him finish. It was as if he had a spiel that he had to get through and he could not stop to talk to me about my questions, which put me off a little bit. But he sold me the tub so he must have done a lot right to get me to sign the dotted line because it was so much more expensive than I expected.

Everything turned out fine during the installation of our Safe Step. Everything about it has been excellent. It's easy to get in it. Anybody who ever gets in one and tries it would recommend it like we do. It's top-of the line. You can't beat it.

My wife loves our Safe Step tub. She likes the bubble bath. She got where she can’t get in and out of the tub and now with the Safe Step, she can do bathing all by herself mostly. I'd recommend Safe Step.

I like what the Safe Step was made out of. The warranty fits for my parents. It was perfect. The sales representative was a really nice guy. He was very informative. He made a good sales pitch, didn't necessarily take one side or the other and helped us make the right decision. The installation was a little hectic. My parents live in the house behind us, so they had to get everything out of the way, but they did a very professional job installing it. They put everything back the way it was beforehand. So for as hectic as it was, it could have been a lot worse. I've used the tub once. My parents use it. It's a great product. It got all the bells and whistles. They seem very happy with it and as far as I'm concerned, that's what matters.

I needed to get in and out of the tub. And I figured Safe Step was better with me because I couldn’t step across the tub that I had. The rep talked to us, answered all of my questions, said, "Just think about it." And he left and came back in a week, and I decided to go ahead and do it. However, the installers didn't do everything that they were supposed to do like cleaning up and putting stuff back like it was. Other than that, I could sit and relax in the tub.

I invited my sister over when the sales rep came so she could hear his spiel directly because she had expressed interest. Also, I'm a single female so I felt more comfortable having someone here. When the rep started talking and showing me on his iPad the different things, he was knowledgeable about responding to all of my questions. He looked at the water heater. He measured the existing bathtub to make sure that there was ample space in the bathroom for the tub.

The sales rep was a very informative man and the installation experience was very good. We needed the Safe Step walk-in tub and bought it. Now, we're enjoying it. I got it for my husband. He got where he couldn't get in a bathtub and sit down. So, he likes to be in the water and it's bubbling over him.

The representative answered all the questions we had and was able to provide everything that we needed. The installation guys did a great job. But the only problem was, we’re supposed to have a shower glass door, and for some reason, in manufacturing, the holes were not located in the right spot so they couldn't mount it. They got it corrected. I like the one feature about the oxygenated water where they blow a little air into it.

Safe Step has been pretty good. I liked the price and the quality. The installation went pretty good. I just had one problem. I had to call in the other day. It was on my drain, and they’re gonna come out and check that. The drain doesn't wanna lock up. Other than that, so far, so good.

The sales representative from Safe Step was fine. I liked him a lot. I had a call for service. They called me and I said, “No, I got it fixed.” But it's not fixed. In order to drain the tub, you have to hold the drain manually with your hand until it drains. I like the tub, but I didn't realize that when I got it, the hot water heater that I have is not big enough to fill the tub so I run out of hot water. It's a 40 gallon, and it ran out. So today, I've had a new tankless water heater put in. I had to put in a new water heater for the tub. I haven't been able to use the tub because I can't fill it because it gets cold on me.

The sales guy was very good. The installation people were very professional as well. I was in the hospital when they put it in. But when I got out, I was able to call and ask a few questions, and they answered them very well. If I got a question now, I can contact them or at least the people that I dealt with. If they don't know the answer, they find out for me. I like the tub and I use it. It works really good. My wife who used to take a shower now doesn't mind getting in the tub either.

We hit it off great with the sales rep and we had a good conversation. I saw the video that he had to show and the price was right, which was why I chose Safe Step. I like the tub. I'm not able to get in and out of my own because I am a double amputee. I only have my right leg and my right hand and arm. So, it's a little bit awkward for me to put my right foot in and twist my right foot till I get over and I'm ready to sit down. My daughter is with me when I'm in there and helps make sure my wheelchair is lined up exactly right for me to zigzag and come out. But while I'm in the tub, I love it. I enjoy it. It's soothing and relaxing. People should get one.