Safe Step Walk-In Tub Reviews

The sales rep was very good. I got the Safe Step tub for my parents and it's a nice luxury to have in the home especially for older people. It’s like a little spa for my parents and I like the safety features. There are also a lot of options to it. My mother can sit now and the little micro bubbles make your legs feel better. It's something special because right now, you need something special in your world. If it's affordable for others, they should consider it.

There was a gal from Safe Step who came out to the house and she was fantastic. She knew the things I didn't want to spend a whole lot of time on because I had already done my research online. I already knew I wanted to buy it and I just needed to know how much it was. But she still told me about it and ran through the features with me. If there were things that I wanted more information on, then she played to that. So, she was cognizant of what my interests were as far as hearing about it. She was very nice and accommodating. So, I appreciated that about her. She measured everything and I love that she informed me of what they were going to do and what it was going to take.

The sales rep from Safe Step came out with his presentation and it was very thorough. We liked what was said and the shower attachment made me decide to go with them. The installation team was very competent. They were nice gentlemen. We had some problems but we got them taken care of. I like the walk-in bath tubs very much. It’s very relaxing, helpful and I'm enjoying using it. Other than getting in and closing the door, the experience with Safe Step has been fine.

It was getting to be a hassle stepping in and out of the bathtub. I figured a walk-in would be better. I liked that with the Safe Step, it's easy getting in and out. The installation went well. Everybody was courteous and nice and friendly. Most people like the rainbow shower. I like it, but to me, the showerhead is a little bit too large. Also, it takes the tub a long time to fill up. With a regular tub, you just turn the water on and step away for a few minutes and come back and you step in the tub. You can't do that with the step-in tub because you can't leave the door open. I read all the instructions about three times. They explained everything to me. Once a month, you should fill the tub up with warm water and wash it out.

I’m very crippled and I thought a walk-in tub would help. The rep from Safe Step presented what he had and explained it to me, and I thought it was right. He was friendly enough. Two guys were here for the installation. There are a couple things I don't like about the tub. The temperature of the water shuts off halfway through it, and I can't turn the water hot enough. It’s kind of small, too. I'm a bit disappointed for the money that I paid. They sent it in this house before I had any idea what the size of that damn thing was. But it does help my knee a lot.

The Safe Step walk-in tub had a lifetime guarantee and the other ones didn’t. The installation went well but I wish they told me that they were going to put a big conduit on the very face of the front of the house. They had to create another place for the electric to enter and so, they had to put these little pipes up above the place where the box is. They were talking about it but I didn't know that this was what it was going to look like when I went in front of the house and looked. It was atrocious-looking. When I saw that, I was blown away and not in a good way. I just stood there. I couldn't believe that they did that to our house. If we ever sell the house down the road, it probably would be a lower value now. The trees block it and I got a painter to cover it with the color of the house because they were metal pipes. But even so, nobody else has pipes on the front of their house.

The sales team was great and the installation team was very good explaining everything. They did an efficient job as well. Everything was great, except we didn't know they were gonna use our Norwex towel to clean up with. It was hanging behind my bathroom door and after they left, we found it all soiled on the floor. It's an $80 bath towel and it was ruined. It was full of slivers and fiberglass particles. We washed it, but it didn't do any good.

I'm very pleased with Safe Step. It's absolutely a joy. I'm enjoying it very much. I have a little back problem going on. I get in that and sit about 30 minutes, and what a tremendous help. I've really wanted that for a long time. I like all the features in the tub, but I also enjoyed the shower when I went to shampoo my hair. I was pleased with the two gentleman that put the tub in. The installation went very quickly. They were here about 8 o'clock, and by 12:30, they were finished. They were very good. They got in there and got to business, and they took some pictures off the wall when they had to beat up the other bathtub. I was very happy for their consideration. The sales reps were also wonderful, polite and nice as they could be.

My lower back has issues at times, and I’m 71. I felt like it was time to do something for my body. Safe Step had a good package deal. The installers were good. They came when they were gonna come, did what they said they were gonna do, and they came back when they said they were gonna come back. Everything turned out wonderful. I enjoy the massage on my Safe Step, and the seat seemed to be better.

I wrote a check to Safe Step for the 14,731. It showed it got deposited the same day, which was the 28th. Then two days later, another check was cashed and they added a dollar to it. It was 14,732. It showed where a dollar was added. I said, "How the hell does anybody add $1 to a check?" But the same check got cashed twice within two days. They cleaned out my checking account, went into my savings, and I was broke for a couple hundred dollars. I didn't check it until Saturday night. I couldn't sleep. I got up, and I checked my account to make sure the check got through. When I saw zero balance, it was awful. It was the worst experience I had my whole life.

We love our Safe Step. It’s awesome. My husband did fall a couple months ago. We had the antique tub with the claws feet, and it's really tall, and I don't know how he slipped because I wasn't at home at the time. I like our Safe Step because it's safe and it has the Jacuzzi. We're getting older and I do have some aches and pains. I have sciatic nerve. My husband has problems with his knees and back. Having the Safe Step, we don't need to do exercises every time.

A salesman came here, showed us some videos and told me how much the bathtub costs. He was nice. The installers were good as well. They cleaned up their mess. I like the jets on the tub, but all my wife has done right now is get in it to take a shower. She had her hip replaced and she can't get down in the water and take a bath. When the shower blew a part, the guy had to come and put a new shower pole on. All in all, the Safe Step walk-in tub is a good investment. My grandson said that when he buys a house, he has got to have one.

I got a knee replaced and my other knee is not in the greatest shape. I'm 73 years old and my wife and I are both developing balance problems. We saw Safe Step on TV and in other advertisements. So we looked into it and called them up. We had the salesperson come over and she did a good job of explaining it to us. The guys did a super job and were done in seven hours from start to finish. They left the place clean and everything's in order. It feels great having the tub, except the hot water heater runs out of hot water before it quite gets full. I gotta figure out something different to do. The heater has only been in two years and it's a 40-gallon. So, it should keep up. I increased the heat on it to see if that will take care of the problem and I'm gonna crank it up every time we use the tub just for that purpose.

The doctor suggested that we get a walk-in tub for my husband because he got really bad arthritis in his knee. I've seen advertisements on TV a lot more for Safe Step than others. Then we went to look at Kohler and stuff and they were all equally as expensive, but I wanted a name that I know I could go back and get service if I needed it because that was quite a big purchase, just as much as a car.

I ordered the walk-in tub in August and it was installed in September. The installation went terribly. They broke a line. I’m on the 14th floor and it flooded two floors below me. I finally got the water turned off. I wouldn’t place the blame on the two people who worked on it. But I got work orders and for many weeks, people would say that they would get it taken care of by the end of the week. That went on for several weeks.

My wife wanted the Safe Step walk-in tub and I just enjoy it. I like everything about it. Both sales and installation were excellent.

My wife has had a couple of strokes and she needed a walk-in bathtub. I liked the sales rep from Safe Step a lot. I've talked to him a couple times since the installation. He's very knowledgeable and a good salesman. I liked the installer too. He was excellent. When he introduced himself, he said he was the best installer in the country. My wife has used the walk-in tub twice but I'm in the process of solving the hot water problem. The water heater is very hard to get to. It's under the stairs in our closet. So, when the salesman came, we weren't able to access it. I thought since it was fairly new that it would be okay, but it was only a 38-gallon water heater and it is inadequate to supply the tub.

Safe Step was the first one I called and I didn't venture out on any other. The sales rep was very professional and I was truly impressed with them. They were kind to an old lady too. The installation was done in less than half a day so everything was great. My favorite is when we’re sitting and have the water higher than my regular tub. I can go in the tub and do my thing. I can read a book if I want to. I haven't done it anywhere that I could go in it to sit and relax. The experience has been good so far and they promised to come back if I had anything, so that’s a plus for me too.

The only thing I didn't like when I worked with Safe Step's reps was that like typical salesmen, they don't answer their phone when I try to get a hold of them after the fact. Overall, Safe Step did a good job. I was shocked that their installation only took five hours. They protected my floor. But then they stuffed where the shower head was coming out of the wall with a bunch of caulking. I have to pull all that caulking out 'cause once it dries it would shrink. I have an indentation in my wall and I gotta get in there, step on the seat of the tub, pull all the garbage out of there, and do it right.

We have a tub placed about 14 years ago for my mother-in-law. We checked into it. We had Safe Step installed. As far as the sales team, the first time was great. On the second time, we had a little bit of problem trying to get the shower put in. But once we got everything, and we're dealing with Patrick, everything went just as smooth as could be. Everybody was great, helpful and prompt. Everything went very well. I like the jets because it makes it easy to sit in there and relax. I would tell others that the Safe Step is a good investment for us, and it is great for an elderly person to use. I'd tell them to get the whole package, including the shower.

The sales rep from Safe Step was terrific. He explained very thoroughly. My condo association had a new management. There was a little back and forth there. He took care of everything. I didn't have to do anything but be here when the crew came. It was a terrific experience. The installation crew came at about 8:00 in the morning, and they were gone by 3:00. It was very easy. I love everything about my tub. I had a knee replacement, so now, I am able to take a shower and take a lovely bath easily, and it's terrific. It's made life very much easier. I have this lovely place to enjoy relaxing. Safe Step is competent and professional.

Safe Step's tubs rep was very nice and knowledgeable. The installation of the walk-in tub I got from them went very smoothly. It took half a day and their techs did excellent quality work. The tub we got is very convenient and easy to get into and get out of. It helps with our body, muscles and joints.

I don’t like the Safe Step tub but I can’t get rid of it. When I first spoke with the girl, she said they would measure and I'd have a whole year to decide to do it. However, the one who came to measure said he was not going to measure if I was not gonna take it. It was supposed to be with overhead shower but they just put the hand held thing. A senior is not good enough to hold the shower, pull it out, and shower. Also, why do they make the door open on the inside? Another thing is they should not put the button for the jets to the back. They should put it where a senior can get the button. They should put those things to the front or higher. It’s bad enough that I have to go in and turn sideways to close the door, then I have to push knobs at the back.

Safe Step's salesperson was excellent. The installers were superb. They're the best installers I've ever seen on anything. They said they'd be here at 8:00. They were here right at 8 o'clock. They were done in about seven hours. They were gone between 2:00 and 3:00. We've got a couple of issues about the tub that we've got to take care of. There's a little leakage at the base of the door. We haven't called about that yet.

We looked at Safe Step's advertisement, and we thought it was a good deal. My daughter has a lot of knowledge about things like that, and we decided that that was the best option. Everybody at Safe Step was excellent. The guy that came in and took all the details was a gentleman. The people that installed it were in and out of here in no time at all. They did a good job.

I had a tub for the last 12 years but it was really looking awful. I wanted a new one so I read about it and I am thrilled to death that I got it. The rep was very nice and informative. Those guys during the installation were wonderful. The tub looks beautiful. I could sing its praise all day long. It's bigger than the one I had and the quality is much better. I really like those microbubbles. My son-in-law who's had a stroke was visiting. I put him in it and he thought it was great. My husband loves that he gets in it. I feel relaxed when I get out of it. I'm very satisfied with Safe Step. If anybody would want one, I'd be glad to show them mine and talk them into it. Having two tubs, I really see a difference and I didn't think I would. I couldn't recommend it enough. Anybody that needs that tub would be very happy with it.

Safe Step seemed to have the most features, and it was the right thing. The people who came to install were professional. They said it would be about five hours, and it was. They took us through everything as they went along. They knew their stuff. Safe Step is a fine tub. So far, so good. It has water. It has faucets to open and close it. It has a whole bunch of features, but we haven't used them yet. We use the shower.

The sales rep was courteous and the installation was great. I'm using the tub and so far I like everything about it. It's all good.

Our Safe Step tub is wonderful. My husband hasn't quite been able to use the jets yet because he's been going in and out of the hospital with congestive heart failure, but I have been able to use it. It relaxes me so good. We're loving it. My sister's coming over this afternoon to try it out because we're trying to convince her to get one. The guys that did the installation came in at 12:30 in the afternoon, and they were out of here before 6 o'clock in the evening. They washed the walls and the floor. I couldn't have asked for a better clean-up crew. I heard nightmare stories. I've had it before where the installers said they were gonna have it all done in one day, and it was a mess. These guys that did our Safe Step did a wonderful job. I would recommend it. I'm telling everybody about it. I'm very happy with it.

I've been suffering with back pain and sciatica and I thought the Safe Step tub would be of help. I haven't really noticed any improvement though. The other thing is they said I should use Cascade powder but I can't find it at Publix. I'm not happy that the tub takes so long to fill up ‘cause I get cold waiting for it to fill up. Other than that, the tub is very nice.

The rep couldn't have been any better. He explained everything really good. The guys during the installation was good too. They did a beautiful job. However, I need more hot water. The hot water tank that I have is too small. Other than that, I love it. The tub is wonderful. It's so many different features. I have problems with my leg and I love that massage that goes down your legs. I would highly recommend the tub. I've told my nephew's wife about it and Safe Step said if I recommend somebody to them, I could get $500.

The Safe Step tub is a lot of money, but I like it. It's nice. I got bone to bone in my knee, and so when I get out of the tub, I'm really weak. I can hardly walk. But it really relaxes me and makes me sleep a little better. The rep I dealt with was excellent. We were from the same city. We had a lot of good memories to share, and we talked a lot about the tub. I did a lot of research on the tub before I even called him, so I knew a lot about it, and it was really good. Everything went great with the installation, but I keep calling for my shower curtain. I didn't get my shower curtain.

The reviews were better with Safe Step and the rep was very nice and knowledgeable. The installation was done very nicely. They were clean and on time. My husband used the tub once and he didn't think the jets were strong enough.

My wife has trouble getting around. I was thinking it'd be easier for her to get in and bathe. She's having trouble bathing. Standing her up and getting her right on the shower's kind of a hazardous deal. I was doing it more or less for her sake and her ease. She didn't like taking a bath or a shower because she was fearful of falling and it’s kinda aggravating to do that. She loves our Safe Step tub. It gets her clean without having to do a lot of stuff and washing. It works out really good. She likes bathing a lot more. It's a lot easier and a lot safer. She goes in and bathes now without having to stand around and try to wash and get around and clean, which is a whole lot better.

I have signed contract with Safe Steps Walk-in Tubs & Shower. Work order will begin soon. Hopefully the installation will begin soon or before Christmas. I am looking forward to my walk in tub. It's long overdue and I believe Safe Steps has met all my specifications and then some.

I called the guy and I talked to him and he persuaded me. The man that I talked to, Gary, came out and he told me that he thought that the walk-in tub would help my mom's legs and back. She’s 89 years old and her legs hurts a lot. The only thing is I wish I’d known before that the tub is big and it holds a whole lot of water. When the tub was put in, I was told my mom's hot water tank wouldn't be a big enough, that she may have to get another one. The water doesn’t come out cold, but it’s not warm enough either. Still, I'm pleased with it. The installers did a good job. They did it faster than I thought they would. When they put in the Safe Step tub, it's deep, and my mom was a little scared at first, but she likes it now. She has used it four times and I like that it makes her feel better after she uses it. My daughter and my granddaughter have been helping me learn to work it good as well. It seems good.

The rep from Safe Step was nice and the team that came to install was wonderful. They were pleasant and professional. They cleaned up and got the job done. I feel better when I get out of the tub. However, it is kinda small. I was made aware of the size before I purchased it but I didn't realize it was that tight. Also, I had called them because there is a spot in the caulking where something needs to be done to it. This was over two weeks ago but I still have not heard from anyone yet. It's not a big spot but with all the money I'm paying for it, it needs to be fixed. My husband said there's a potential for leakage. We did not use the tub as told for 24 hours so it's not something that we did.

The representative that came out was great and the installation went excellent. My 93-year-old mother couldn't get in and out of a tub, so she was doing showers, and those were very rare. She had need for a walk-in tub. The Safe Step tub's quality is very good, and I give her a bath with it. I like the micro bubbles and the ability to get in and out of the tub.

Getting in and out of the tub was a problem for my brother and I. The Safe Step tub was a better option for us so we went with it. Everything went good. It's great that I'm able to get the water at least up over my stomach. The only problem I had was the inspection. They told me to leave the water in the tub so they could look for leaks or anything. The inspector was supposed to come the next day but he didn’t. After about five days, I called the number that I could get hold of, and evidently, the word wasn't communicated to the inspector. I had let the water out after seven days so then they rejected it. I had to fill it back up and the inspector came back the next day. He was nice.

I am enjoying our Safe Step. The only feedback is that the shower part of it is not so kosher. For me, it’s a beautiful system except it's a little too narrow. When you're showering, whether you’re using the overhead or the handheld, too much water is going over on the counter. It spills on the counter, which consistently, you have to dry. It would be good if there could be a slope to make one part of it a little lower so the water runs back into the back. It is very good for a bath. Because of the nature of my job, I have to do more showering because I'm one of those essential workers. And that is my go-to shower room. So, for me if you're sitting and showering, it’s a little okay. But if you're standing, it’s not so okay.

The sales representative was good and the place that did the work did a good job as well, but I'm having so many problems trying to get the whole product in my house at one time. I have to wait for certain parts. They didn't come out together at one time and I'm still waiting for a part they're gonna bring. It’s either they miss this or they miss that. The tub is functioning but it's incomplete done. I’m very dissatisfied.

The Safe Step tub looked like it would fit my needs. I also have a son-in-law who has bad knees and I have a granddaughter who has issues with her feet. So, we have a full family of needs. The customer service of Safe Step was very good. The rep was very personable and answered all our questions. My daughter was there with me, so what questions I didn't ask, she did and we were very satisfied. I like the fact that I can take a quick shower or lounge around and sit comfortably and have a relaxing bath. Either or, I like that very much.

I had two knees and two hips replaced. I felt like I needed that therapy that a Safe Step tub would give me. The two men who put my tub in did such a great job. Everything the salesman told me they would do, they did. And I'm very pleased with it. I’m feeling better and my legs don’t hurt like they used to.

We first saw Safe Step advertised on TV, and then we got a flyer in the mail. I called about it, and then a lady came out and gave us a little presentation. At first, she was a little pushy. But by the time we were over, she was helpful. Because I had some doubts about taking out that Jacuzzi tub and how it was gonna look when they came because the physical size was so much smaller than the tub that was being taken out. I was concerned because we had a window there and it was like, "We're gonna do this, that." I said, "No, this is a nice home and we're not doing that." So, I said, "No, just forget it." Then she said, "Let me talk to our installer and see what we can do."

I like the Safe Step tub because I got arthritis. I can't wash my feet. I can sit in there and it's washing it for me. The jets are nice too. The people that installed it had done a real good job. They came twice 'cause they didn't have all the stuff they needed. But they came back and finished it up and it looks really good.

The sales rep of Safe Step was very knowledgeable, very thorough and very friendly. He spent a lot of time going over all of the pluses and minuses of owning a walk-in tub and went through the entire process with us. Regarding the installation team, I barely knew they were here. They were in and out in five and a half hours. Very little noise. If they made any mess, they cleaned it up right away. They went through a demonstration at the end of the day to show me how everything worked and when they were finished, the tub looked like it had been built into the house. I like the whole thing, myself. I use it almost every day. I like the microbubbles. I have a skin condition, sometimes it flares up and that seems to be helping it.

The sales rep of Safe Step was very knowledgeable, spent a lot of time explaining it and if there were any questions, she was there. She was very knowledgeable about the product. The installation team, as far as installing the tub, was great. The electrician and the people that removed the tub were good too, with the exception of they were supposed to take the old tub away. They asked me if they could put a few pieces into the trash container and they cut the tub up and put the whole tub in there, which I wasn't too happy about. But my aunt loves the tub. She's very happy with it. However, we found out later on that the 40 gallons just wasn't enough. By the time it's filled up because she's on a well, the water was cool. So she's having one of those Instant Heaters put in and replace it with the 40-gallon tank.

My wife had trouble getting in and out of the bathtub, so we decided to make a change and purchase a walk-in tub from Safe Step. They came out and showed us the product. My wife liked it better than the other competitors. She likes the heated state. Install took four hours and it was fine. They only had the water off for a brief time. It went fairly quickly.

I love this tub from Safe Step. It's great. I like the heated seat because I'm always freezing cold when I get in. I shower in it and I tub in it. I have multiple sclerosis, so I do the exercises and it really helps me to be able to sit in the bubble. Everybody was great. I love the guy who came and gave us the first view of it. He came wearing a mask and he was very careful, and I appreciated that. He gave us every deal that we had, he asked me if I was AARP and that was helpful. The people that came to put it in did a great job. So everything was perfect. I'd recommend them to anybody.

My wife loves our Safe Step walk-in tub. She is doing a lot better since we got that because with a regular tub, she couldn't lift her leg up to get in it. Also, I like the jets. I told a few people of what we have. Someone was interested in it because they're also getting up in age.

We got something in the mail about Safe Step and we ended up purchasing from them. I like the oxygen bubbles and I use the air button. And sometimes, I use the water jets. Since the installation, our walk-in tub has removed a lot of dead skin and I'm well pleased with it. It's easy to get into and you don't have to step over anything. I also like it because of the heated seat and because I can sit down off the seat into the water then just let it go all over me.

I've heard about Safe Step a long time ago. I'm 70. I have fallen in the tub several times and I don't want to do it anymore. I fell and broke my leg a couple of years ago, so that got me scared of everything. We just moved here. I didn't wanna do it before because we were gonna move. And I didn't want a house with no regular bathtub in it. The rep was a nice man, and the installation team was fantastic. I love my tub. I like the safety features. I like the non-slip floor, and the seat. I use that the most along with the handheld sprayer.

My purchase went wonderful. The rep was very knowledgeable. And then, the installation team was friendly and did a great job. I like the ease of using the Safe Step tub. It was hard for me to use a regular tub because I have a bad knee, and the walk-in tub is much safer for me, relaxing and awesome.

Johnson, the Safe Step rep, was great. He explained everything. The installers were also great. They were in their 20s. One of them cut his hand, so I hope he's okay. I like that it's walking in and out, just not having to step over, and the jets. I have a lot of problems with my legs, feet and ankles, and the jets help my circulation. Everything seems to be going quite well.

I got an ad in the mail. It was like, “Oh, you can get a free shower with your new Safe Step tub.” And since I mostly use a shower, I wanted to get it. The rep was very informative. The installers took a little longer than expected to come because they told us it would take one day. And it ended up taking three days. But other than that, it was good. I like the massage jets. I have noticed a lot of pain from my leg has gotten better. I wish that when they're waiting for permanent stuff, they would let the customer know, “Hey, we haven't forgot about you. We're just waiting on one more thing.” I had to go chase after them to let me know what was happening.

The sales rep from Safe Step was a good salesman but when a salesman tells you what the tub is supposed to be like when they install it, then he needs to follow up on the guy that installs it. There should be somebody behind them that's gonna look up at the job and make sure the tub is put in like it's supposed to be put in. If not, it gives the tub a bad name. The installer worked really hard and did a good job doing it but it's not like we were told it's gonna be. It takes 15 minutes for the tub to fill up and we were told the plate that goes around it would have a tilt to it like water gets on it, it would go back in the tub. It's impossible for that to happen. It's perfect level. But we can deal with that.

I am 89 years old and I have been quite ill. I'm supposed to be recovering and I had not been able to get in a bathtub. I felt unsafe so I stopped. I saw Safe Step's coupon in the Sunday paper about a $2,000 discount. I called with the coupon and I asked how much it would cost but nobody would tell me. They said they would make an appointment to come to my house and they would have to see. Their rep finally told me how much it costs and I said, "Jesus. It cost that much?" But all the things that are on it are what makes it expensive, as well as the installation.

I’m in a wheelchair. I had seven surgeries in two and a half months on my legs. I also had back problems and I got a shower, but it’s nowhere that I can put the shower chair. My daughter got Safe Step for me so I could take a shower if I’m tired of just washing up. I can’t stand in a long time and I can’t raise my legs that high. The people that came to do the installation were really nice. However, the first time I got in it, the tub was leaking so we had to call the folks back. They recaulk it and they wanted to make sure that it was dry. We waited a week before we got in it. Then when I got in, it was leaking. They said they would come fix it, so they had to come back again.

My wife had a problem with her knees, climbing into the tub that we had. I got Safe Step for her. The sales representative was fine and the installation went pretty well. It was done in a day. The installers cleaned up after themselves.

Safe Step's rep was nice and did a good job. The installation went well, and the installer did a good job too. I did not like that he wouldn't lower the shower any farther than it was. It was tall enough for Paul Bunyan. He lowered it a bit. But that was disappointing that he wouldn't do that. The tub was a very big expenditure for me at 17,000 something. But I'm hoping it will help with my polyneuropathy, arthritis, and some other general issues I have.

I really enjoy the tub. It relaxes me. I love to sit in the hot water. I also love the jets. If you have any medical problems such as a skin problems or arthritis, a Safe Step tub would be wonderful for you.

There was instability in a shower that was why I went with a walk-in tub. The salesman came to the door and he was a little bit aggressive. I didn't like it. Then after that, it was pretty straightforward. We have no problems. After purchasing, it took a month, which is bad. Then after, the crew came. They were very professional and did an excellent job. I'm a lot more secure in it. We enjoy the bath and the jets and we love them. We're completely happy with it. It's just that the price is a little bit steeper than we thought it would be.

I did a competitive quote of American Standard, Koehler and Safe Step. The (3) brands I found with lifetime limited warranty on tub and installation(limited meaning as long as you own the tub). Kohler was first with a product that proudly bears the name. I was ready to buy when the Kohler rep left! Safe Step was next and wow! Their Top-of-the-line walk-in tub with a stand-alone shower had features Kohler only dreams about.

Safe Step's warranty is good. The salesman that came out was really good, except he told me that the payment would be $140-something a month. If I only paid the interest the first three months, then it would go up to 177. I just took him at his word, and I should've read it. When they called me, they said it was 177. The salesman told me it would be less than 150 and I haven't heard anything else. Other than that, the guys who came out to install were friendly and nice and they did a good job. I got a fiberglass tub, which is better than a plastic one. I haven't been using it but once or twice a week. I don't use it every day. It takes a long time to fill up and I just like to get a shower and get out and be through with it.

My husband and I got to a point where I thought it was the best solution for us to to get that jacuzzi tub situation without putting in an outdoor spa or a new tub. We both were having trouble getting out of the tub and my husband fell in the shower so I knew it was time I needed to do something different. The salesman from Safe Step was very knowledgeable. I was ready to buy it when he walked through the door but he insisted on telling me everything about it. It was a very thorough presentation and he was very professional. The installation team was great. They had to take the bathroom apart and move the counter out of the way, and they did a good job. Everything has been fine with the tub. It's operating wonderfully and we really like it. I mainly bought it for the spa part of it. We've always had outdoor spas but we moved and retired and I didn't wanna have to get in the hassle of maintaining one outside.

I like the comfort of our Safe Step tub. The installers who came were fantastic.

We had a wonderful sales rep. He was really nice and very thorough. It was good with the installers for Safe Step too. They were bright and early, which they said they would be. They were there a quarter past 7:00. They all knew what they were supposed to do. I just kinda stood out of the way and watched as they did the work. It was all professional and they were all out of here early. My husband loves the tub. We have a hot tub in the cellar but he has problems getting in and out. The Safe Step one is perfect. And I'm sure that within another month, I will adjust nicely. It's very neat and compact.

I went with Safe Step because after I checked the ratings, Safe Step came out number one. The person who came and I signed the contract with was wonderful. From my beginning of talking and discussing the product with the person who I signed the contract with, through the installation and interaction with the two young men who came here, are the best. They represent the company quite well. If the company had everyone like them, they’re in good shape. In this time and day, when you run into people who take pride in what they do, to me, they just stand out.

I've had numerous hot tubs, and they're mostly a pain in the rear because you're always in a situation cleaning them every month. If you're in the winter areas like I am, it's hard to fully utilize it when you go outside running to get in the hot tub, then freeze getting out of it and trying to get back at the house. It's annoying. So, I wanted something inside. I work a lot outside just around my house, and it involves some snow sports. So, it's nice to sit and get a massage when you're in the tub.

The Safe Step sales guy who came in was very nice. The installers who came out were very nice, too. They got here about 8:00 and they were gone about 1:00. The only thing is a couple of things that they put on the wall like the hook that covers the hole in the wall where the shower head was keep falling. Some other little pieces that the sticky stuff didn't take keep falling as well. But I love the tub. I'm in my 70s. I have all kinds of back trouble.

I had a flyer from Safe Step. I called them. I had two companies come and I thought that Safe Step was more quality, the way the guy demonstrated everything, talked about it and showed me films on his little iPad. But I would never recommend Safe Step to anybody because of the service I got as far as the sloppy work they left behind.

I have hip problems and I'm getting a little older. One of my buddies has a Safe Step walk-in tub and I decided to get me one as well. I figured that the stuff would do me good when stepping in and out of the shower. The sales rep was very professional and I liked all of the features of the tub. My biggest thing is I ain’t got to slip to get out of the shower. I walk right in and out.

My mom's old tub was an extra large one and then it had a channel on the top for the sliding glass door to fit in. It was very difficult for her to get into that tub. A salesman came out and sold the Safe Step tub to my mom. He had a thorough understanding of the product and made it clear to us. It's a little more expensive than she wanted to put into it. But other than that, she's very happy with it. The bidet doesn't appear to be working, but everything else seems to be working fine.

I had heard of Safe Step and I hadn't heard of the others, and I just picked that one. I waited for installation and then I started making phone calls. I finally got the manager and told him that I was waiting for an install date, and that was when it started. It was great and there were no problems. I like the therapy jets and the colored lights are nice. Also, the water stays warm throughout the whole bath. I love the bathtub. I haven't been able to use it at a regular basis yet but I’ve used it three times. If people are thinking of getting a walk-in tub, they can call me and I’ll show mine. Maybe they’re curious to see it.

I heard good things about Safe Step. It sounded good. It's not now. I’m in a terrible state. I have RA. It's making my RA worse. It's one thing after another. The tub is leaking through the door. I have photographs and proof. The salesman has photographs, but he's in the hospital having a gallbladder removed. I'm horrendously unhappy. He told me that he had a hard time getting installers for the Richmond Virginia area. And none of us can help that. But he knew it all. I built my own house and I finished this house in five months in 1991 when everyone said I couldn't do it. I even did a bit of the work. I know my way around a three-quarter-inch board, watermarks, measuring, getting things level. I am not a stupid builder even at my age.

I was diagnosed with Parkinson's disease so my movement was very limited. The tub gives me the opportunity to take both a bath and a shower. The two guys Safe Step sent out were magnificent. They did a beautiful job and were as nice as they could be. The rep put on a very good presentation, and he answered all the questions. He had everything together. I was very impressed with him like that.

I saw Safe Step on a commercial on TV and I asked about it. Someone came out and showed us the details. When the guy came out, we liked the way the guy presented the item to us so we went that way. I told him I wanted the best there is because I had knee surgery and my husband has hip problems. It was mostly for us. I like the air in the tub. It’s bubbling and it seemed like it gets the deep-down extra dirt that normally you can't get when you're using soap. It’s amazing. My husband's in there more than I am and he would sit there with a glass of wine. Usually, when we buy something like that and it costs a great deal of money, we always want the top of the line. Like when you buy a new car, you don't want to buy a used car. You want to buy the best.

The sales representative named of Bob came into the home and did a fine job. He did a very nice presentation. I was pleased with what I saw. I told him that we had others that we wish to speak with. He set Safe Step as the first one that we spoke with. We did have others come in, took a look at their product. The big selling factor for us was the low step because my wife is not able to move very well. And the fact that Safe Step uses a single handle tap for the water supply versus two handles, which allows us to mix the water much easier, which was another strong selling point. Some of the others only offered the dual handle and had a higher step. One had a lower step, but they had the two handles. We liked what we saw and that's who we went with.

We're both up there in years and we thought Safe Step would help, just to be able to lay back and relax. The guy that sold it was remarkable. I really enjoyed having him. He was very informative and the whole nine yards. The installers were also fine. They came in and did their job. Everything was done like they said it would be. However, there are a couple of things that we noticed after they’ve gone. I wrote a little note on something that I had to send back, that they cracked some plaster around the doorway that they didn't fix. They also didn't remove the old curtain rod, which looked tacky, up there, with nothing on it.

I got a walk-in tub because I'm getting older and I was having trouble getting in and out the of the bathtub. I went with Safe Step and the rep was very good. She was very thorough. The installation was good too. I wasn’t here most of the day but my husband was and it went very smooth. They were very professional, on time, cleaned up everything and did their job really good. They said it might take two days but they were finished in one day and it wasn't even very late, maybe by 4 o'clock. One of the favorite features is all the jets and my skin is much softer. I like the fact that it drains so fast. I also like the looks of it. They did a really good job putting it in so it looks like it's always been there.

When they installed the tub everything worked fine. After a week the drain did not work correctly. They came out and haywired it with zip ties. It worked for a while. Now it will not close and I have to use a rubber stopper to fill it. I have called customer service multiple times. I has been over 3 weeks and nobody will return my calls. Very disappointed.

The sales rep was pretty good. He went over all of the options and brought up something I didn't realize. There was a shower option which worked out better for my mother than the tub option. That worked out really well. The installation team was professional. Their workmanship looked good and they kept the place tidy. I have been pleased with the whole process. Everything was right on time. My mother loves the tub. She likes the seat and the wand feature.

I belong to the American Legion because I’m a veteran. I saw Safe Step in the magazine, American Legion. I told my wife I would like to buy that kind of bathtub. When we're old, we can take a shower nicely. She said it was a good idea so that’s what we did. They have very good people. They did a nice job. The tub is very good too. We got it in a nice color. I recommend it highly.

I don't like our walk-in tub and wouldn't recommend it. I should've done a little bit more investigation. The tub is okay and we like it. Everything was okay with the installation too. But the next day I got in it and I had to practically put my whole body against the wall to close that door. It was the same when I get my wife in the walk-in tub. We don't like the door because it is very hard for us to close while we're in there. We have to practically sit down to do that. It's a pain. I talked to Mike, the guy who sold us the tub. I asked if there was any way that we could put the door on the outside and he said no because of the pressure.

We contacted their number and they responded with a local sales rep in our area. Then he came here to do a presentation. The installation team was very professional and very efficient. They explained everything about the operation of the unit and they cleaned up. We were very lucky because there was not a lot of change needed to be made because we were replacing a Jacuzzi tub. So the walk-in tub fits into our desired area. My favorite feature right now is the MicroSoothe. It’s a very fine bubble experience that helps with cleansing your skin. We purchased the tub because my husband is handicapped and he has been using it consistently. We feel very safe and he enjoys it very much.

I was under the impression when I decided on Safe Step that they could build it personally for me and they didn't have to tear out anything. I went with them because of that despite having two other estimates come out and those were both a lot cheaper. However, when the guys got here to install, they had to tear out stuff so I was kind of disappointed with that. Now I have to go in and repaint and all this crap. And when they put the little electrical thing so you don't get electrocuted, it was crooked. I had to have somebody come out and put an itty-bitty dab of caulking that they missed. But it took almost two weeks to get ahold of somebody and for them to call me back. They said they were gonna call me on a certain day but they were two days late. I wasn't real happy with the service.

The Safe Step sales rep was a very nice fella. The installer didn't really finish the job. He didn't finish under the house. He was supposed to fasten up the wire, but he didn't get it done apparently when I went under there later. The tub was too much money. But I like that I can get in and out of it without being afraid I'm going to fall. I've sat in that tub longer than I ought to be. I'm satisfied. People need to buy it and try it themselves.

I like that Safe Step made just one product and it was made in Tennessee. I live in Tennessee. I liked the product and that was just the only product they made. They weren't diversified. Their sales rep was very good. He did a good job. The installation experience was kinda mixed though. I didn't think they did the greatest job. I had to have them call back to do recaulking. When they came back, they did the recaulking. But then they left a flashlight and I called the number and told their guy that he could come and pick it up. He never did. So I still have his flashlight. It's a Milwaukee 12-volt Halogen flashlight. I'm not gonna waste my time getting it back to him. I've given him a call and told him it was here. They did a satisfactory job, but not an exceptional job.

We love the person from Safe Step. She was so efficient. She explained everything beforehand and told us exactly what we could expect. I've been in contact with her numerous times. The installation team was very efficient. They came in and got everything done in a day. They were very neat and clean. I don't know how they got the tub in and fixed my bathroom back up, but it was perfectly done. My whole bathroom is white, and there wasn't a fingerprint on anything. It was meticulous when they finished.

The sales rep was a very nice man. He answered all my questions and gave us a very good deal. The installers did a real nice job. It's a very, very nice tub. We love it.

I liked the features of Safe Step tubs better than those of other tub providers. I liked their rep and their presentation better as well. They gave a better deal and so we went with them. The two guys who came to do the installation, Mike and Mike, were absolutely wonderful. So far, we really love the tub and the jets on it. I have arthritis and the jets feel really good on my back and on my legs.

I have really bad arthritis and I have trouble walking. As such, I'm afraid of taking a shower in a regular bathtub and falling. I liked how Safe Step's tubs are made in America. When I spoke to their rep, she showed my wife and I their product. She was very nice and gave us a lot of information. We picked them and the installation went very well. The tech Dan cleaned everything and explained how everything worked. He did a very good job. With my Safe Step Walk-in Tub, I can sit down and shower now which is great. My wife loves it too.

Safe Step's reps did a very good job with sales. I bought their tub and so far, I love everything about it. So far, I have been in it two times and I love all the bubbles. Going with Safe Step has been a wonderful experience.

Safe Step's salesman came to my house and sold me one of their tubs. When their installers came in and put it together, they had to come back three different times. There was a stopper that made it so that when I open the door of the tub, it doesn't hit the wall. I showed that to the installer and said that the door doesn't even touch the wall. Instead, it would touch down elsewhere. The installers said they would get me another stopper but they have not done that. I wish I didn't buy the tub. It's very hard to get in and out of the tub. If the user is a bit heavy, he or she can't get through the door easily. I have to sit on the seat and it's not comfortable getting in and out. I don't think this tub is worth it.

I had a car accident last October and I have been in terrible shape to be able to do anything. I just bought my home and it had a nice and big Whirlpool tub in it that I couldn’t get in and out of after the car accident. I finally had to buy the Safe Step tub. This is the best part for me. I have never heard anything like this. I had to use a walker and half the time, I can’t even walk. They gotta put me in a wheelchair, and so, my daughter went in and out of the bathroom when the installers were putting the walk-in tub in, but she didn’t pay any attention. Then later that day, I asked my daughter where the installers put my other tub because our friend gave that to my sister and they took it. I figured they probably put it out in my garage somewhere. I went with my daughter to the garage and look and make sure it wasn’t sitting somewhere that it would get damaged.

I am 86 years old and had trouble getting out of the bathtub. I’ve got handles I could hold on to, but I would get one leg over the side and the other one I had trouble getting out. So, I had wanted a Safe Step tub for years. I finally got one. The reps were just really nice. They put up a cloth, carpet-like thing all the way from the front door to the bathroom and then all the way around in the hall in front of the bathroom where they wouldn't get anything on my carpet. They cleaned up after their self when they left. I was scared to get in it at first because I was afraid I wouldn’t know how to push the buttons and get something going I didn't want. But I have used it a few times and I really like it.

I went to two competitors and I was getting ready to do the third one. I just wasn't satisfied with what the first one had to offer for the dollar amount that they were charging. The third one was the other one that was on TV, and it looks good on TV. I canceled my appointment with them once the guy came from Safe Step. I like the one he gave me. They had three different types of Safe Step walk-in tubs: the bottom level, middle level, and the higher level which had the temperature monitor on the tub. I didn't have that because that was a little bit more than what I wanted to spend. They gave me the one which had the jets. I like the way it looked. I knew it was expensive, but the price seemed fair and adequate.

My parents are not as excited as I thought they would be about the Safe Step walk-in tub that I ordered for them. I'm an occupational therapist and we recommend step-in tubs. Dennis, the rep who came out for Safe Step, told us about all the great features the tub has. How the door would swing in and how the tub would make bubbles all sounded wonderful. I loved the filter as well as fact that the tub is made in the US. The fact that it has a warranty for parts and labor for my parent's lifetime was a big selling point. My parents don't have to go from one place to the other to find a repair person.

I saw Safe Step on Facebook and inquired about it there, and they responded and visited promptly, and told us a sales spiel about it. The sales representative was very professional and knowledgeable. The installers did a great job. I wasn't here during any of that, I was at work, but they completed it all in one day and it looked very good. I like everything about the walk-in tub so far. It has a little lighting feature that's actually pretty neat.

I called up Safe Step and customer service was very good. The rep explained the product very well. We also had to learn ourselves. But I got all the directions and how to clean it. And then the installation was okay. I was right there watching as much as I could. They sealed the tub then used a chemical. I couldn't use the tub for 24 hours because of the stuff they put on it. Everything came out fine.

I got a Safe Step walk-in tub for my legs. I like that I can sit and turn on the jets for a while and that helped my legs a little bit. The installation went great.

I felt like my wife needed a walk-in tub so I ordered one from Safe Step. The rep seemed to be knowledgeable and the installers were very quick. They finished about two hours ahead of schedule. My wife likes the tub a lot. But last night when I was showering her, I found that the button on the handheld shower that turns it on and off doesn't work. Otherwise, everything's fine.

Our experience with Safe Step is pretty good. The installation team was great. My wife has had a little bit of trouble with it, but she's still working on it. Our favorite feature is the water coming out of the back. When I used the air, it's too much turbulence and splashes too much.

Everything was positive with our experience with Safe Step. The sales rep came out to our house and he did the demonstration. He got our credit approved so we can make payments on it. Everything was good with the installation as well. The main guy was good. His workers with him were very nice and very polite.

I purchased my Safe Step for safety reasons and the sales and installation were great. But the price was a little outrageous. It was more than it needed to be. Also, the installers didn’t finish, but it was our fault. We changed the location so they didn't have the surround with them. They were gonna wait, but we convinced the guy to go ahead and put the tub in. I've used the tub and my favorite feature is that I can walk in and not climb over it.

The sales rep was a super nice guy and the thing that I liked about Safe Step is that it had that overhead shower head on. The installation was also all fine and very efficient. A gentleman and his two sons out of Tennessee came and we had a good time putting that thing in. However, the gentleman had a problem because the unit he was supposed to put in here wasn’t where it was supposed to be and he had to go to the warehouse and get it so he didn't get here until the afternoon on the first day. So he came back the next day and finished up.

The two guys that put the tub in did an outstanding job. They hauled away the old stuff, cleaned the site up beautifully and finished it off very nice. It was bought by my son who's handicapped, and it worked fine for him with his caretaker. He has since returned to his handicap facility up in Yuma, Colorado, so he is no longer using it. No one else has been using it either. It sits there beautiful and everybody wants to use it, but nobody seems to come over and use it. The product’s good, though.

We purchased Safe Step for my mother who has a lot of leg pain and the walk-in tub is helping. Also, the sales rep was great and the installation was a breeze. The electrician showed up early and were gone way quicker than I thought.

My father-in-law, Richard and I are reaching an age and having health issues. His daughter is also having some issues with his grandson, so we decided to get a Safe Step tub. So far, the quality seems to be pretty good and everybody seems to like the lights in the shower. Installation was all right too. It was a little hectic at times there because of the weather but other than that, the installer was fine. And the sales rep was polite and courteous.

Installation was very good. They were very professional. The sales rep was very good as well, except nobody will tell you how much water it takes to take a bath. It takes 60 gallons of water to even come close to getting a bath and that doesn't cover you above your waist. I had to turn my thermostat all the way up and cut it down. If I talk to anyone, I would not recommend they buy one unless they have a 50 gallon water heater minimum, and most homes don’t have that. Still, we've used it three times in four weeks and we like the jets.

Mike (the salesman) was fine and the installers cleaned up after everything as well. We then waited and used the walk-in two days later. It's nice to sit in the tub and just feel good when you get out. It's a Jacuzzi to me, and I like it.

My mama wanted a Safe Step and when we bought one, installation was great. They were in and out in just a few hours. The sales rep was awesome as well. The only disapproval I have is he said our hot water heater was big enough to supply the entire tub and our hot water heater gets really cold really fast. I turn it up all the way, and then I don't dare put my feet in the bottom of the tub for a little while till it fills up. Other than that, I like the water jets. I don't get in it often enough, but my mama says she notices a difference with what her body is feeling.

I looked at the walk-in tub as an investment. I'm getting old and the bones ache, and the tub is supposed to be good for your skin. Safe Step's customer service was reasonable and pretty good.

The salesperson was fair. She seemed to be knowledgeable, but at the same time, we were finding some of the things she said weren't totally true. They told us when we called in and got an interview that it’d be at most two hours but it was closer to four, and that there’d be no pressure but there was pressure. We didn’t do our research ahead of time and we found out with all the quotes and discounts we got, we paid more than what my cousin paid for American Standard with all the bells and whistles and no discounts. So right now, I’m not real pleased.

My wife has been having some problems with her back. So we thought that the Safe Step walk-in tub would be a good thing. So we appreciated it when their rep came and talked to us. My. wife likes the jets and all that comes in it, on her back and her body. That really helps her relax while sitting in the water. I prefer the shower part 'cause I don't want to take that long but it does run all that water in. I really appreciate the two guys that came to install it. They moved our towel rack over that was in the way and they did a really excellent job all in one day. I also enjoyed talking to them.

The sales rep presented the tub up and helped me with whatever situation I might have had as far as financial. He helped me to be able to afford to buy the tub. The installation team explained to me and helped me to understand the tub as far as what I need to do and not need to do. My wife couldn't get in a regular tub. But with this tub, she could be able to get into it.

My husband and I are getting older and we purchased a walk-in tub for safety. The Safe Step rep we worked with was very good. However, the installation didn't go so well for us. The first time I sued the tub, I filled it up then got ready to get out. I started to drain it and all of a sudden there was water running out of our commode and flooding our bathroom. Plus, the tub was draining really slowly. It was installed properly but was not tested properly. There is even a sticker on the tub that says it should be tailed and drained. I called Safe Step and asked if we needed to get a plumber out. I was told that they have a plumber with them and that they were gonna put in a six-inch drain so there would be no problem.

I'm getting to where I can't get into a bathtub and I can't stand up in the chair because I'll fall. So I didn't have much choice other than getting one of the walk-in tubs. Safe Step's name was what I went for. One of the guys that put the tub in wasn't very friendly. The other was all right. He said that I had to wait two days and take my bath. I waited about five days and then I had water all over the floor. So I had to make them come out. They came yesterday and said he redone the drain.

I wanted to get a walk-in tub so I could take a bath. I decided to try Safe Step and the sales rep was really nice about everything. She explained everything well, too. The installers were fine as well and they worked and worked and worked. Now, I can walk in, sit down, and take a bath in my Safe Step. I also don’t have to sit all the way down because I can’t get up when I do.

My husband's 80 and I'm 76. I was diagnosed with cancer and I've fallen several times. We needed something safer for our tub and though we've seen other providers, we really liked Safe Step. We went with them and their installers cleaned up very well. They did an excellent job with the installation. However, there's not enough room through the tub's door where I can swing the door in to get out. I have to sit on the tub's seat or move to one side to be able to clear the door. The door touches my tummy and I'm not heavy at all. I've dropped down to 90 pounds with my cancer. Other than this issue, we love our tub and we're really enjoying it. We like the ease of getting out. I love my showers every night.

My mother has a Safe Step and it has a shower to it, so I decided to get one as well. The sales rep that I spoke with was very knowledgeable and very nice. The installer did a good job too, except up at the top. I've asked him to come back and look at it, but he's not been back. There's a stabilizer up at the top of the shower that he put in and it doesn't look right to me. Then, the back panel of the tub up on the wall doesn't have its gloss to it and I don't know what happened to its finish. Other than that, the installer took the door off of the hinges during the installation and the whole process took two days. The quality of the work done could have been better but I like our Safe Step. It's therapeutic for me because of my back surgeries that I've had as my leg is bad from the nerve damage that I've gotten. I also like that we didn't lose the shower when we lost our tub because my husband is not a tub guy. He’s a shower guy.

Safe Step's rep was very nice and informative. When we bought the tub, he gave us discounts on it because my husband had served in the military. Back then, I put some money down on the tub. When I got papers from the bank that they used, they had charged me the full price instead of the price that the rep had quoted us. That made me mad. When I talked to the rep about it, he said that I could pay the amount owed anytime I wanted. Regardless, they're still charging me interest on that amount.

I like the Safe Step walk-in tub. Their salesperson has a good personality and I like her. But I was not totally happy with what happened with the installation. They wound up taking up a lot more room. The way my tile floor was, the guy took out the whole tub and it was gonna leave a space and I wasn't gonna get some more tile in there. I would have done it differently.

I couldn't have a bath and I couldn't stand up in the shower. So, getting the Safe Step walk-in tub was a medical-type thing. Their rep was friendly and knowledgeable. Then the installation went wonderfully too. They very much had my thoughts and input in their listing area. I enjoy getting in, sitting down, and filling it with water. I love the air motion the most. The space is fine right now. If I get worse, I will have a little bit of trouble getting in the door and sitting down and having enough room to shut the door. But overall, I had a lovely experience with them.

Safe Step's rep was a nice guy. I got one of their products as I was afraid I couldn't get out of my tub. Their techs who came for the installation didn't clean up like they were supposed to though. I found out to my dismay that a lot of stuff should be changed as they were putting my tub together. First, they put a towel bar standing vertically. Plus, they have a hole in my tub where they took my old shower off. They then put a white piece that they cut to make it look like a diamond shape but then they got it off-center. They should think stuff over and make a pretty design.

I had not done anything with my bathroom that concerned the bathtub. I've been here for over 15 years and I've had that same tub for the same time. I couldn't get it cleaned anymore and I couldn't do anything with it. I didn't know what to do so when I saw the ad for Safe Steps, I decided to go with that. At first, I wanted just a corner shower like the garage showers, but they told me that that wouldn't work with the space that I had. I then decided to go with the shower doors. I'm happy with the shower. But I don't think they used the space that they said they were going to use. They had to extend the space about maybe four inches out in order to put in the shower, doors, and everything.

Keith, the guy from Safe Step, came out and their tub was about 1,000 lower than this other company. He was very nice and he seemed to be all upfront. He showed me the paperwork and told me about the free shower thing. It took Safe Step so long to get here. They told me that they'd be out here within a couple of weeks to install it and it took over two months because their factory closed down and they couldn't get the tub. But, that happened to everybody and it wasn't their fault. The installation was very good. They did a really nice clean job in less than a day. Everything has gone smoothly. I was happy with the salesman and with the installer.

Safe Step Walk-in Tubs are made locally and I like the price, features and the general service that I got. The rep did a really good job explaining everything with the tub and how they're made. Then the installers did everything right by the book and it went really well. They had to put in some support beams to make sure it can hold up and everything worked out perfectly. I've got nothing to complain about with the experience so far at all. I'm pretty happy with my tub.

From the research I did, I could get one company to come here and do an all-inclusive install instead of me having to hire a subcontractor for a walk-in tub. I did a little research on reviews of Safe Step and they had good quality. There was an ad in the AARP magazine and they offered a discount so I thought I would just talk to them. I went ahead and contacted them. The rep was very professional and he knew his stuff. He did very well. The installation went really well too. There were no problems as far as hiring them. Now, I’m waiting for a cushion to come in from Safe Step.

We were remodeling our bathroom and we thought that a walk-in bathtub might be a good idea. It was excellent dealing with Safe Step and then it took them roughly six to seven hours to install. The quality is good, but it's a lot smaller than I thought it would be. I'm pretty big and with the way that the tub is made, I have difficulty getting in and out of it because of the way the door swings. Also, the water runs off of it onto the floor. Safe Step needs to put some type of a barrier that keeps the water from running off of it.

A man called me on the phone and I also got a card in the mail explaining the Safe Step walk-in tub. I called and talked to him. In no time, he was here at the house and we went through all the stuff. We looked at it and looked at the construction of it. It looked like it was the best construction. Based on what the salesman told me, the product is made in Tennessee. He worked for Tennessee and installers all come from there. It sounded like a better deal to me.

My friend's husband works for Safe Step. He did the very best PowerPoint presentation and answered all my questions plus I got a discount ‘cause it was a referral. Every bit of it was awesome. From the beginning to the end, they kept in touch with me all along the way about where things were and when it would happen. Also, it was amazing that they could do the installation in one day with just two men. They were fast, courteous and very upbeat. I would recommend them. I have the fold-down seat if I need it and the wand that I can use if I wanted to sit down and shower or when I wash my hair. I love it. My grandson just had knee surgery, so he would come over here and shower. He can get in and out of the bathtub and I get to see him every couple days.

We get Reminisce magazine and Safe Step advertises heavily in there. We saw their ad. We also checked out Kohler and American Standard but there was just no comparison. We went ahead with the Safe Step walk-in tub and the people who put it in were really experts. We have five bathrooms and we put the walk-in tub in one of them that just had a shower stall. We have a stand-up shower in our bedroom suite which Kohler did and we have the Safe Step in our far bathroom which we use for soaking. Both my wife and I are in our 90s and we can no longer get in and out of a tub so the walk-in tub has been great. We love it and it has saved our marriage. We like the new shower addition too. The one thing we’d love though is to replace the plastic covers on the right side of the tub. That aside, we'd be happy to recommend it.

I bought the tub for my wife now who is in the hospital, but I use it now frequently. It's a good machine. It works fine. I like to shower and I like the bubbles. It's nice. I've got arthritis so it makes a difference to me. The sales rep was very, very enlightening. He was very, very prompt in coming back to questions that I asked. He was a good guy. The installation went pretty well. There was a problem and that was all taken care of. It leaked on one of the fittings down below so they sent a technician over and he fixed it. There was no problems thereafter.

Our salesperson as well as the installers were excellent. The installation was done on the same day and it took much shorter than I expected. I'm very happy we did the Safe Step walk-in tub.

I’ve heard of Safe Step on Fox News and other places. I’ve seen commercials and they had also sent me a flyer in the mail. I called and they came out to look. Their sales guy was all right and the installers did a good looking job. But Safe Step is supposed to send me $500 which I ain’t seeing yet. There are defects in the tub and they said that if I wanted to go and take that one, they would mark off 5. I paid them in full and they owe me 500. That tub was expensive and I was like, “I should have put an inground swimming pool.” But my wife has little problems and I got the walk-in tub for her. I’d get in the tub too and it’s all right. I'm very satisfied.

My wife and I had been looking at the walk-in tubs for a while. Safe Step looked like they had pretty much everything we wanted. We used to have a hot tub and it finally went belly up about 10 years ago. My wife has been wishing she had hot tub ever since and this is a close approximation to a hot tub. The installation was interesting. An electrician and two guys showed up to put it in. They were in and out one day. I was impressed. But they might have been a little more careful than they were. There were a couple nicks and scratches as they worked the tub in. It was a crowded place to put in, but they did a good job. They were really workmanlike. My wife enjoys the jets. I like showers and their shower attachments are adequate, but not great. It's very crowded, but that the function of having to fit in that space. But I wish they had done a better job on the shower.

My husband has cancer and he had a problem stepping into the regular bathtub. The salesman described the walk-in tub to us and told us the options and the colors. The installers had a problem finding us but after that, everything was good. They were good. They did a good job.

My 95-year old mother stays with me and I bought her a walk-in tub. The SafeStep sales guy was a nice person. Everything was fine during the installation and they all finished the work in a day. They cleaned up and were gone. I like the walk-in tub. I’m 77 and getting old also. I get in as well for the bubbles and all that, just to relax my body. But my mother’s a little bit afraid of all those jets and things. Otherwise, it’s a good tub and I like the quality. It’s kinda expensive but I would recommend it especially for people my age.

Everything’s been good with Safe Step. They’re excellent. The girl that did the presentation had worked with all the companies so she knew the product well. She knew the differences between the companies, and Safe Step has got the best product out there right now. I like the way the tub’s made. It’s made out of fiberglass and they got the best warranty. They got the best across the board. The rest just do the step-in tub whereas Safe Step does a shower package, which is nice. They throw that in complimentary, which is 1,000 bucks. They also gave me a $6,000 discount which nobody gives. The installation went quick. They got it done in one day. One of the guys still has to come out to do one last thing but it’s minor.

We have limited mobility and felt that a walk-in tub would be a better way to get for personal hygiene. The Safe Step walk-in tub seemed to have more of the features that we wanted. Their sales rep was courteous and informative. He asked if we wanted him to wear a mask and he did. We got the walk-in tub with the air jets. The installation went fine. The people were here on time and they completed the installation by midafternoon. They were very efficient. Everything was done.

I've been wanting a walk-in tub for quite some time now and I just was able to afford to get one from Safe Step. The installation was smooth as glass. The guys were wonderful. They installed it well. They even covered up a hole that I had from my previous shower and did an excellent job. You can't even tell unless you really look. So far, I ain't got any problem with the tub. I like the features that they have on there. They have the handheld shower and the stand-up shower, and you can sit down in the tub. I like that I can be able to easily get in the tub or take a shower. I've been taking more showers but when I need to really get in the tub and soak and get some relief from my back, I get in the tub. The tub does help my back. I also like the micro feature that works good for my skin. It makes my skin nice and smooth. I like the tub and I'm satisfied with it 100%.

The salesperson was really nice. I like him. He's very thorough in everything he's talked about. The installation seemed to go along pretty smooth. It's easy to get in the tub but I have not used it very often lately because I ain't had time. It is a little bit time consuming. On the quick days, I usually do the shower since I gotta run somewhere real quick. The tub is more for me if I want to relax in the evening. It does help me a bit 'cause I do have back and knee issues. I like the jets, mostly. I also like the micro bubbles. It has made some difference in my skin. I'm not one to do the lotion thing and the first time or two I used it, I could tell a difference how soft my legs were.

The sales reps of Safe Step were very nice. I like the tub, but I called once and told them I couldn't control the temperature enough. It gets too hot for me. They came the first time the next day. That was great. But it still gets too hot for me. I need to still have somebody come and fix it. But it's very good.

I worked with two Safe Step reps - one for my shower and one for my tub. Both reps were excellent. The tub I got has a rain head and it has a handheld as well. The fill turns one direction. I turn what I want on and leave what I want off. I was pleased with the job Safe Step did from beginning to end.

Safe Step was the first company I contacted. Their sales rep was very knowledgeable about what we were gonna do and how it would help us and everything. I liked working with him. We’ve got everything but the shower. My wife said that the installers were very good. They installed it efficiently and they cleaned up after themselves. I was very satisfied with the work they did.

My wife has spinal stenosis, and she hasn’t been able to get into the bathtub for two years. So, we decided to have the Safe Step salesman come and see what it was and it was down on my wife's alley. The two nice gentlemen who did the installation and the electricians were excellent. The installation couldn’t be better. The walk-in tub is like a toy and it also relaxes you. But my wife can only do half of it because it relaxes her too much. Also, I have arthritis and it really helps me. We were satisfied with everything that went on. The salesman and I tied in and we really connected and I couldn’t ask for a better experience.

I have difficulty getting in the tub and my family was concerned. If I need to go in and take a shower, they were afraid to let me do it alone. With the Safe Step walk-in tub here, I can go in and sit down and take my shower. The sales rep I dealt with was very good. He was very thorough and he made sure our questions were answered. The installation went fine on my house. Everything went fine. I like that I don't have to worry about trying to take my leg up and fall. I also like being able to walk in and sit down, turn the water on, put the jets on, and lay back and enjoy it. When I get in there and do that, I feel 90% better when I get out. It is good for the family.

My experience with Safe Step was good. The salesman wasn't overbearing and just told me what it was. It was what I was looking for. The installers were very good as well. They were pretty quick. It's a little expensive, but I enjoy using it.

Everything was very good. Safe Step was very well with me. They were very prompt getting back to me. They moved me up a couple of days to get it done even quicker because the lady just lost her husband. She lives by herself and I’m the only one she sees in the real world anymore. She has, literally, no family left. Safe Step was well worth it. The installers did very well. They cleaned up when they were done. I had them add one or two grab bars extra just for the lady as a precaution measure. They did everything they were supposed to do and very professionally. Before I put the tub in, it has been three months before the lady took a bath. She took sponge baths. But now, I have my assistant go in there once a week and give her an actual bath in the tub.

I had already decided previously to purchase a walk-in tub because I'm getting older and have health challenges. I've seen advertisements and I was looking them up online and looking for a local company. Safe Step's sales rep was very pleasant, not pushy at all, and very professional. He was great. I love everything about the tub, including the jets. It has been a great overall experience. I would recommend them to anybody.

I’m satisfied with my Safe Step experience. Their reps have done an excellent job but forgot the handle on the door and I don’t see why they should’ve done that. They had to come back and put that on. The installation was nice, clean, and didn't take long. I love the walk-in tub. I have trouble with balance, which is way off. When I had my regular tub, I have to hang on all the time when I got in the shower. I was scared of falling, which was why I got Safe Step. With it, I just sit down and I am not afraid of falling now.

We use our Safe Step Walk-in Tub regularly and we enjoy it. We are able to take a nice hot bath. We can use the water jet or the air jet or the micro-cleaning. We can also shower at the same time. So, if we didn’t have the shower capability, it would not be as useful ‘cause that’s currently the only shower we have in the home. The Safe Step sales representative we dealt with was very professional, very thorough, very knowledgeable, and a pleasure to work with. The installation went very smoothly and fast. It was completely what we’d asked for and the installer took care of everything. He was very conscientious about cleaning up and making sure that everything was put right.

Safe Step's rep was extremely knowledgeable and informative. It took about 12 hours to put my tub in and so far, it seems fine. I like that I don't have to get down to get in it.

I could no longer get into a bathtub, so I got a walk-in tub. The installers did a great job, and they did it in one day. The tub looks beautiful. The massaging jets are my favorites -- they helps my back pain and my legs. Overall, I’m satisfied with my Safe Step.

We wanted something along the lines of a hot tub and stuff with the jets and the therapeutic stuff. Safe Step's sales rep was really good, very friendly, knowledgeable, worked with us, talked with us, explained stuff to us. And then, the installers were good too. They were very professional and they wore their masks. They cleaned up too.

I decided I wanted to look into Safe Step. I have a son-in-law that works for Ferguson and I asked him for information, he gave me two phone numbers, and it was very simple. I didn’t call Safe Step first. I called the other people first and they let me know that there would be a fee for them to come out here and discuss it with me. I said, “You’re gonna charge me to try and sell a major item? I’m not gonna do that. You can go spend your time and effort somewhere else.” So, then I called Safe Step, and their representative out of Grand Junction came down and did an excellent job.

I wanted that tub in my house and I was ready to get it done. I’m 81 years old. I still get around really good but I know one day, I'm gonna have to have it. So I went ahead and got it done. We had someone come over and talk to me. The installers did a fantastic job on it. They were polite and they knew what they were doing. But according to the inspector that came out and inspected the work, they put the wrong circuit breaker in. They sent a copy of the letter to Safe Step and they hadn't got out here yet. They also didn't tell me that I had to get a bigger hot water heater. I have to find a 80-gallon water heater so I haven't got to use the tub except for the shower. I love the shower in it. I would recommend my friend or neighbor to get Safe Step Walk-in Tub instead of getting bathtubs especially if they’re as old as I am 'cause it's easy to get in and out. They treated me right and the experience was pretty good.

We have a good experience with Safe Step. I read about them on an ad in The American Legion Magazine. We then interviewed other people and other tubs, but we felt that there was more quality with them. Their quality control was the best -- the three-inch step to get in and out. The rep who came out was wonderful. He is our friend. His knowledge and professionalism are both 5-star. The installation went smoothly. Dave from New Haven came down and he was fine. So far, our walk-in tub has lived up to its hype. The getting in and out is the biggest thing for us. The safety precautions would have to be up there.