Safe Step Walk-In Tub Reviews

A friend of ours said that somebody in our community got a walk-in tub. So, we were thinking about getting one. We went over to their house, and they had a Safe Step. Then we went online and saw the ads by Pat Boone but we hadn't paid attention to him. It just goes in and out. But after seeing our friend with one, then we started paying more attention online, and did some more research, and decided that that was the one we wanted.

The Safe Step rep was a nice man. We mainly got the tub for my mother, so she can sit and relax. It's hard for her to bend over with her legs swelled up because she's older. She could sit in there, and it's like a miniature Jacuzzi. She enjoys it. She's in there every night. She has seen improvements in her health.

Three guys came for the installation and they were nice young men. They worked hard and got it done. I like being able to relax in the Safe Step tub when my back starts hurting, especially my lower back. I broke my heel bone a couple of years ago and I’d soak it. With the water jets on, it feels better.

The installation took two days and it went great. The installers were very good. I'm happy with my walk-in tub. I enjoy the relaxation, the jets.

I can't get my wife to get into the tub often enough. The installer called about two weeks ago. He needed to do a follow-up and we scheduled it for a Monday, and then it was Friday morning, then later Friday we found out that my wife had a Monday appointment for a CAT scan. I managed to get him stalled before he came 120 miles from Phoenix down here. But I haven't heard back from him since to reschedule.

A family member told me how they enjoyed their Safe Step walk-in tub and I got one for my mother. The reps were very professional and knowledgeable of the product. I commended the installers for a job well done, and the timing and how they cleaned behind themselves, because they got a pile of dust that was produced from tearing up the old tub and that wall. Very good workers. I appreciate them. I referred them a couple of my church members and friends.

After checking and discussing with the representatives, I deduced that the Safe Step was the tub for us. Safe Step is fiberglass and it was a tub that I felt comfortable with. Everything was A+ and excellent. The installation team was extremely professional and very clean. They did a great job.

It took about a month to get the tub and then they installed it in about five hours. I like that the tub has a lower walk-in step, and it also has a lifetime guarantee on it. I'm pleased with it. As long as it drains and lets me out, then I'm happy.

I called Safe Step because they were having a $1,500 off and I ended up going with them. The install guys were laid back, very nice, and friendly. But I was a little disappointed with the installation because I had heard that because of the COVID, that they went over every little piece of everything and everything was gonna be spotless and clean when they finished. But they finished with a full tub of water and when I let the water out, it was nothing but guck in the bottom of it from where it came from and we had to clean it all up. It wasn't wiped off and cleaned and all. We had to clean all the sides of it and the bottom. Around my floor was not clean. It looked like they were in a hurry and they had to get to somewhere or it was late.

The team who installed the Safe Step tub was excellent and we're very pleased with the product.

The rep that came out here was really good. He did a good job. He did the comparative work with his competitor. Then he spent a lot of time on his product without worrying about everybody else's product and really focused on the lifetime warranty. Long as we have it, it’s under warranty, including parts and labor. He knew his product. He's been doing this for a while and he had personally installed one for his mom. My wife loves the tub. We're satisfied.

The rep from Safe Step was informative and very good. The installation team did a good job although we had a problem afterwards. But it was right after the freeze and so, it wasn’t with the tub nor the installation. It came from a pipe that had frozen up and it was on our end. But because of that, we didn’t know so we had a guy come out from Safe Step and look at it. He had to come out here anyway and take a picture because the installers forgot to take a picture of the serial number so it worked out well. I use the MicroSoothe feature and the only thing with the tub is, it’s so large. But it’s no big deal. We were pleased with our experience with Safe Step.

I wanted to do something for my little guest bathroom and putting the Safe Step walk-in tub in there was the easiest to do. It's good like a hot tub and a glass shower. Their salesman told me all the good things about it and everything sounded okay. The salesman is a great guy. He knows everything. Then the installers got here by 8:00 and they were done by 1:00. It has been a great job and I'm very satisfied. The walk-in tub is good to clean up your skin. I have bad skin from my kidney disease and it has helped me to get in there once a week.

Perfect example of LACK of Customer Service Skills. I ordered a Safestep walk in tub on 2/8/2021, after the deposit was paid the company called me and we scheduled a delivery date of 3/1/2021. The night before I received 2 delivery confirmation date for 3/1/2021 and they wanted to make sure someone was at home to receive it. I took off work in order to receive it.

The sales guy was very thorough and he made sure we went over everything the tub had to offer and the differences with the other tubs. Then, I was pleasantly surprised that the installers got here so fast and they were done so quickly. They fixed the plumbing and built a wall and I thought it would take longer. And I like everything about the tub, although I haven't used that part much. I had a new water heater put in but it's still not enough to fill it up. They're supposed to come back and put a little booster thing or turn up the heat on it. Also, somebody needs to explain better to people that after taking a bath, the jet will come on by itself and blow out the pipe to keep water from sitting in the pipes.

I've had a problem with my legs and one of them's worse than the other. I had to try to go to the tub, which was hard to do, but I do it. It was hard. I told Bernie one day, “It's hard to get into the tub now.” He went right to Safe Step. We had somebody over here, and he liked what he heard so he decided to go ahead and get it for me. I was here when everything was going on with the installation. The installers were very good and very nice people. As far as the walk-in tub, I like sitting down. You can sit down on that little seat and do your scrubbing and then you can take your hose and rinse off. I've liked it. I probably weigh 153 and I have to really move myself around to get in. If the door could have been wider, it would have been better. But other than that, so far, so good.

I liked that Safe Step is American-made, that it was warrantied for life and that the parts were made in the factory and were custom-built to me as opposed to off-the-shelf. The rep that came out was fabulous and he definitely sold me on it. The installers were here at 7:00 and they left before they even said they were gonna be done. I was amazed. They were able to take the old Bath Fitter and cast iron tub out. They left everything as clean as it was when they arrived. They were very professional. I felt great. I recommend it to everyone because I was very impressed with the whole process. I love how the tub fits into that space. It fits right in with the decor too. It’s very professional-looking and very easy to maneuver. I was a little nervous about being in the tub and not being able to get out. But it drained within two minutes. It was perfect.

Safe Step is the only one that has the shower available with the tub. I also like that it was manufactured here in the USA. We were impressed by the quality of the product. The rep was great too. The installation team was great also. They did the job. They cleaned up after they got done. Very personable. We liked all of them. I like having the jets and also, the micro smooth bubble thing. My husband enjoyed it a lot too. It gives you a nice tingly feeling when you get out. It’s for arthritis. We both have some arthritis and I have fibromyalgia. Definitely, it's helpful. I've used the overhead shower, as well as the handheld. I had a problem with that the last time I used it in that it started leaking. The chrome pipe going up to the showerhead started leaking by the wall. So, I had to call in for a repair of that. I'm expecting a call from them this week.

The guy Safe Step sent out to see me talked us into it and we bought the tub. The main reason is that they're made in the United States. The installation got done in a timely fashion and they got it in a lot faster than we thought they would. It's worked out well. The installers did a good job. We're enjoying the tub and it's working well. We like the air in the water. Go ahead and seriously consider it.

The sales rep was very good. Installation went well too. They did it all in one day. However, what I most dislike about the tub is the fact that I can't use it. There's a part of it that was missing and I called Safe Step about it over a month ago. One lady called me back in two days and said to describe what it is and I told her. "Okay, someone will be contact you." Another day or two, some other lady contacted me on the phone and I described everything to her. I ain't heard a word from anybody since. I'm very dissatisfied.

Philip from Safe Step was very informative. His delivery and sales pitch were excellent. Also, I like the unit, the design, and the way they make it. I can see there's a lot of thought put into that. It was a little pricey but I'm not unhappy.

The visit from the sales rep was very well. It made my mother-in-law comfortable that she actually agreed to it. Also, the people that came out to put the tub in were excellent. My mother-in-law seems much more comfortable and I feel much safer with her having the tub. She can take a shower and she can bath, something that she was a little hesitant about before.

The only thing that I'm kind of disappointed with Safe Step right now is that we have a couple of issues that we called about getting addressed. We had glass doors put in and where the glass door comes down, there's a little bit of a gap underneath that probably wasn't caulked on. It leaks down onto the floor from there, so we had to put a towel on the floor. There are also a couple of other small minor things that I was going to have them check for me.

The installers did an outstanding job as far as putting in the Safe Step tub. But I have developed a problem with the shower when the showerhead popped up out of the blue and started leaking all over the place. I turned it off, put the showerhead back down the thing, and turned the knob to where I thought it would be the tightest. But that doesn't seem to do it because once I put the water on fully, it'll pop right back up again and water goes all over the place. I've called Safe Step twice. They said that someone would call me back within three days to schedule an appointment to come and look at it. That has not happened. They welcomed me to the family and all that, which is great PR, but it seemed like they got our money and now they're gonna ignore us. That's the feeling I'm getting.

I wanted to check out Safe Step. A guy came here and he was very good. I got a walk-in tub for the wife because of her condition. We had a jacuzzi and the steps were too high. She can't step up. With the walk-in tub, it would just be high enough to get in and we sit her down. The guys who put the walk-in tub together said they were gonna do a thing but they never come back. The one who did most of the construction turned up so he was good. What happened was the light on my China closet doesn't come on anymore. It just flickers on and off all the time. It wasn't doing that until they put that thing by the tub. They had to go up in the attic to wire that some kind of way. That got me worried because I don't want my house to catch on fire with some kind of wire problem. I unplugged the whole thing and I hate that because it's my China closet.

The sales rep was a very nice gentleman. He was super and the installers were top. We spent a good deal of money for the tub, but it's acceptable. The tub is excellent. It looks like it's a high quality product and I use it on a regular basis. However, I never received the owner's manual for it. Not having the owner's manual, I turned the knob, not knowing what it was, and it blew the thing apart. It needs repair. There was no follow-up contact, just hit and run installation. Mistakes happen but when you pay that much money upfront for a product and no results that were said to be done didn't happen, it's ridiculous. I expect Safe Step to follow through on their sales to the end. I worked in the high level customer service for years and if people did what this company has done, they'd be out in the street. We don't do the halfway job. My sister's wanting to buy one and I haven't recommended to her nor will I.

The jacuzzi was getting very skittish about my slipping and falling. So we decided to improve our shower to the point where it was really, really beautiful and wonderful. When I started using the shower, I thought that would take the place of the jacuzzi, but my skin was so dry and flaky and ugly. I didn't feel clean. So I decided that I would like to go back to the jacuzzi. We got the Safe Step walk-in tub and the installers were very immature and they weren't as sharp. It was a sales pitch kind of installation. The salesperson was sharp, but he didn't follow through. But I am happy with the tub because there's a whole lot more development since I did my jacuzzis through all those years. The tank is not large enough though. Other than that, I'm satisfied. It's a lot of money, but then again, it's the only way I was going to get my skin back. So I'm happy with it.

The Safe Step rep came in and gave a description of everything, took measurements and gave us a quote. Everything went well. The installers went on and did what they needed to do. I told them to let me know if they needed anything. I haven’t used the full features of my Safe Step. I like the jets and the jet modes About a couple of times, I’ve used the little hand wand in the shower. You feel good when you’re going through the process.

I have a stage 4 cancer patient at my home who is 70 years old so we needed a tub that she could go in and soak in. We got Safe Step's walk-in tub and it's a very nice product. We had a very nice salesman who gave us a very long sales pitch, but he did his job because we bought one. My mom uses it weekly, if not almost every day that she goes in, soaks, and gets relief to her joints. It's been a very impressive product.

Safe Step's sales rep was pretty good. As he went through his little spiel, I, in the back of my mind, knew I was going to want the product and it was just pinching on the cost factor. When the tub was installed, the crew who came out were fantastic guys. They did a phenomenal job and I highly recommend that crew of a father, son, and a cousin. So far, I like the soaking capabilities of the tub and it's easy to get in and out of. It's a good product and I'm very pleased with it.

I'm not too crazy about Safe Step. The room inside of the tub is kind of small and you gotta get in it before you turn the water on because it's a walk-in tub. My shower blew out the other day, they gotta come back and fix my shower. I'm not happy with what it's doing. For the amount of money that I paid for it, I think it's a little high. When I buy something and I'm not happy with it, I'll let people know about it because it's the only way you're going to fix things. Some people don't do that.

We’ve really been enjoying our Safe Step. The installation went great. It was installed January 6th. It took three days. I had tiles around our old tub so that took a while to get down, but I expected a lot more mess. The installers were extremely neat. There was very little dirt, and the product looks great. I love the water jets. I also love the showerhead.

The rep from Safe Step was very nice. He was very courteous and wore a mask. I didn't have to ask him to put it back on or to wear one. He automatically wore one. The people who came to install it was a different story. My husband is 90 years old, and so I asked them to wear a mask before they came in. Even though I put him in his room and shut the door, I still needed them to wear a mask while they were inside. One guy kept putting his mask down underneath his nose. I had to ask them about three times to put their mask back on. But they did an excellent job. They cleaned up after themselves. Everything was great.

I am not enjoying the Safe Step walk-in tub at all. It has been a nightmare from the day that it was first installed because the guys brought it and the drain was wrong, and they had to take it back. Then, I had a choice to either cancel the order, which I wish I had done, or wait two weeks and get $250 off. My son was here and talked me into keeping it. So, I kept calling to find out whether I was getting it in two weeks. There was a little delay but that was fine. It was finally put in and the electrician made a hole in the wrong place but he fixed it.

I went online and I did some research. I liked the quality of Safe Step's product and I liked what they had to say. I liked the price, too, and I felt a little more comfortable with them than the others. The sales rep made an excellent representation and the installers were very professional. They handled their business and the cleanup was perfect. They showed me how everything worked and went over everything with me. So, I was very pleased. I also like the safety feature for my elderly mom, where she didn’t have to do a lot of stepping up, and the safety features that are involved in the overall tub system. She still has to get used to sitting in the jacuzzi but she loves it.

The Safe Step representative was a very nice salesman. In November, he said that if we signed the contract, it'd be three to four weeks to finish. Four weeks later, nobody called us so I called them. They said that they would have someone call us within the day. We got an appointment for December 31st. That was New Year's eve and we got a call that morning that they couldn't get a crew together. They never showed up.

I liked having someone that was able to come out to tell me about Safe Step as I'm not able to move around lots. The young lady was well-versed in what the product was about and what it could do. I went to a couple of stores like Home Depot and Lowe's, and they didn't have the tub. They would have to order them and they would be in in a couple of months. In the case of Safe Step, they would be able to get it done in a couple of days. The lady came out on a Sunday and they were able to install the tub the following Thursday. The only complaint I have about the tub is that when the hot water comes in and it gets the tub half full, it switches to warm water. I would like it to fill up with hot water all the way.

Safe Step's salesman showed me other tubs and the problems with those on video. He did an excellent job presenting their product and getting the measurements done. The installers who put it in were exactly like the salesman said. It took them about four and a half hours. They did an excellent job even though rain was pouring down when they came in. They cleaned up their mess. I didn't realize that a tub like the one I got was gonna be that expensive. But after I watched the installers put it in, I understand why it is. They didn't have to do any cutting to make it fit right with the measurements that the salesman had taken. Also, the financing of the tub was good. I have four people willing to come over and take a bath in it.

I heard about Safe Step walk-in tubs through a remodeling company that was going to put some cabinetry and retile the shower for me. I liked the lifetime warranty. The rep was very good, very knowledgeable, and was able to answer every question that I gave her. The installers arrived on time, and were clean and neat. They were very cordial. They asked me which direction I wanted the tub to face and cleaned up very nicely when they left. They did a good job. We very much enjoy the tub and we have been using it every day. I love that I'm able to walk in.

Safe Step had super features on the tub. And the salesman made me feel very comfortable that I was making the right purchase. I love the guys that were there for the installation. They told me exactly what they were going to do. They showed me how to use the tub and did everything perfectly. I would have them in my home again without any concerns. It took the major part of the day. But they were done in a day. When they left, they left everything the way that it should have been left, clean and perfect.

The installation of our Safe Step walk-in tub took longer because I had a big tub carried out. But, the installers did a great job and I was very pleased with them. My mother really likes the tub a whole lot better than the previous one she had. She loves the heated seat.

The rep was exactly what a sales representative should be. He answered my questions, and he answered stuff I didn't know I should be asking. When I interacted with the installers, it went well. My son talked to them mostly and he had good things to say. I had another one before this. Safe Step made me realize what a piece of crap that other tub was. And I love the door on this one. I love everything about it, except I tend to splash too much water on the floor. But I find it very therapeutic and helpful. I was impressed with the micro bubbles and the shower.

We had Safe Step's sales rep come out and we bought our tub from him. We had the installers come a month later and they put everything in. They cleaned everything up and pulled everything out. They did a really good job. Then, I had to call customer service 'cause one of the fan motors was out. The techs came within three days to fix that and then report everything. Our tub has been working since then. The tub is for my mother-in-law and she likes the heated seat, the aromatherapy feature, and the air bubbles that it has. The tub helps her with her aches and pains. She has fibromyalgia and it helps to relieve that. Safe Step is a very professional company. They've delivered what they promised and they provide good value for money.

The first guy from Safe Step, Heath, was great. He explained everything. Nothing was hidden. Then the guys who came in got their job done efficiently and left everything nice and clean. I was ecstatic. I love all the features. I got everything I could on the tub. I have a lower back problem and it helps that. I have not been able to get Dave to enjoy it because he had a massive stroke and he is not to that stage that we can put him in. But that was the first reason I got the tub, because of the safety features on it. And I couldn't just use a walk-in tub. I had to have walls around him.

I've been thinking about changing the bathroom for a number of years after the wife had her issues. I turned around and I’ve seen the ad and all the magazines that I get I've seen the ads in there and I said, "I'm gonna call." I called and I got a very receptive on the call in. Safe Step was quick to respond and came up with some pricing. And I liked it. It's expensive, but you can look at the quality of the work, it pays for itself. You don't buy a pig in a poke.

The installers came out, then started putting the tub together. One of them came out and said, “It ain't gonna fit.” They left the bathroom all torn out, and they left and had to order a new tub to be made. They finally came back here on December and installed the existing one. I'm slightly disappointed because it's the smallest they make and you're crowded in there. I'd recommend Safe Step. But if I had to do it again, I would put the tub in another bathroom where I could get a longer unit that I could get down under the water in.

Safe Step's installers were fantastic and professional. I've used the tub a couple of times, and I have to use the buttons on the side. The remote doesn't always work. Also, it takes 14 minutes to fill. I put a booster on my 40-gallon tank but it runs out of hot water. It's a 64-gallon Safeway tub. The large one. And I figured your body probably takes eight gallons away. It fills halfway up. It's all hot water. The salesman recommended a tank booster. I went out and bought it. That helps for the showers and the other bathtub, but not for the Safeway tub. I priced out a new hot water tank, but we're talking $1,700 for an 80-gallon. I called to ask the installer what is the next thing that people do. Do they put an instant hot in, a tankless? Or are they putting another heater to the system in the tub itself? He never called me back. But everything else works good. I like the micro cleaning. Also, the quality seems to be good. It drains within two minutes, which is fast.

I didn’t realize that my hubby was that large. He gets in it fine, but he has a heck of a time getting the door shut with his belly. I wanna see if there might be something that we could possibly do. Other than that, Safe Step's reps were awesome.

I just felt since I was getting older, it might be more convenient for me. So then I just decided to have a Safe Step walk-in tub put in. The salesman was very thorough. He said, "But for a lifetime warranty, it had to be cash or check." So, I paid for it that way. When the people put the tub in, they did a wonderful job. The electrical Inspector said it's one of the best looking jobs he has seen because a lot of them are just thrown in. I like everything about the tub. I would recommend Safe Step.

The rep was thorough, and when talking, did not get too close to us. He was nice. We liked him. The installation was just so much, but it went good. We like our Safe Step. We enjoy all of its features.

I called to find out about Safe Step, and found out how much it was. That drew me back. However, there is a problem with my tub. Whenever they came to install the tub, they put the tub in but they also volunteered, when the rep sold me the tub, to enlarge the door so we could get my wheelchair in. Come to find out, after they finished and nailed it all back up, they finished it but I noticed that they had cut down the wall by each side frame and across the top. And then, down the other wall. They found out that it wouldn’t work when they got the tub up there. And I found a big gash in my wall. It’s very obvious. It’s a hole in my wall and around my doorframe. They need to come in and fix it.

The sales representative I worked with was very good. He explained what was going to be done. It was clear enough for me to buy. We talked about price and I chiseled a little bit off from them because there was one thing that it had that I didn't really want, and that was the stand-up shower. I figured if it's got a wand, what do I need a shower for? I can use that. But I'm very pleased with it. I like the turbulent water and the air. I have problems with my legs so it feels really good, especially after I get out. My bedroom is six feet from the bathtub, and I wipe myself down with a towel and jump right into bed. It’s really nice.

Back in ‘82, I broke both of my legs in an automobile accident, so I got the Safe Step walk-in tub for comfort and relief. I sat and watched the installers and they were very professional, kind, and courteous. The installation was done very well, but the overflow spout does not drain into the drain. It drains on the floor. Other than that, the walk-in tub was definitely worth the money that I spent.

I installed my Safe Step Walk-in Tub myself. It’s a little close on one side, where the shower comes up. I put a ceramic tile there. I had cut these metal rods that hold it in place down to two inches. And it barely got them in there. It’s close on both sides. It came with a spacer on one side but I didn’t have a spacer for the other side so I had to put that up against the wall. It made it close on that side. Also, I put the tub on a three quarter-inch supply line so it would fill up faster. But it's such a big tub. It’s a lot of water. I got a 80-gallon hot water heater which couldn't keep up with it. So I put a tankless heater on, which I didn't know it would be that big of an issue. Other than that, I like that there’s a shower on the tub.

The customer service of Safe Step was very nice. The gentleman that sold the product came out and explained things very well. Then the people that installed it did a very good job. They did it for about five hours. It was amazing. We were expecting it’d take a couple of days. Everything went very nicely. We've enjoyed the tub. We certainly feel safer with it. I've taken several baths, along with showers. I like the microbubbles. It takes away some of the dead skin particles. I like all aspects of it. I just wish I had a bigger space to have a bigger tub. We are satisfied with the product and we're happy with it.

I had an appointment with a different tub company but their representative wouldn't give us a price until we were ready to sign a contract. So I let it sit for a couple of weeks. Then I called Safe Step in Chesapeake and asked the lady who answered the phone to send a representative out. She said that they would have somebody at our house at two o'clock in the afternoon and then I asked her if that rep could tell me and my wife what the Safe Step tub would cost us completely. She confirmed that we would know the price before that rep would leave our house. So I got involved with Safe Step.

A Safe Step rep came here and he was pretty good. The tub is made in Tennessee only. Most of the others are made in China. I like to get as many things as I can that are made in the USA. We bought our tub from him and it has all the bells and whistles. We each use the tub about once a week because it takes around 54 gallons of water so our water bill could really jack up. It's kind of scary at first because there are so many things to it. But it works fine. We take showers during the week. We had that installed a couple of weeks or so. There are two showers, one ahead and one down below that you can go up and down with the chair. With the Safe Step walk-in tub, our bathroom looks glamorous. It looks more like a spa. I wouldn't be without it.

I felt really good about Safe Step. It had more qualities and more things that I needed. The price is about right as well. I also had a great experience with their team as well. However, sometimes, you gotta sit there and wait for the water to fill up every now and then and it took quite a few minutes. Other than that, I'm well-satisfied. The tub is enjoyable.

It was excellent dealing with the Safe Step representative and the installation team. The presentation was longer than it needed to be 'cause I already knew that I wanted to do it in and our representative wanted to explain all the reasons. But it was very well done and I didn't feel pressured. The installers were absolutely fabulous. But our experience hasn't been great. The one who used it fell in the tub because the door closed on her when she was trying to get out. There was no way to lodge the door open when she was trying to walk out and she fell. We were trying to help her and that wasn't a great experience. But that's not entirely Safe Step's fault. A hinge cover had fallen off but it looked like it was just glue that was on it. So I couldn't fix that. But right now, she's scared to get back in the tub.

The representative claimed that Safe Step was a superior tub. They installed the tub on January 18th. I was getting no hot water and the drain would not close. I called Safe Step several times and a couple of times there was a recording. I left a message three or four times. When I finally reached someone, she said there was nothing stating that I left a message. They are extremely unreliable. Finally, somebody came on February 4th. However, the job is not complete. The plumbing inspector was supposed to come. The final panels are not put on the tub. For $21,000, I am extremely dissatisfied. It will be going on a month and I can't use my tub. I'm 82 years old and I have arthritis.

Our sales rep, Elle, was wonderful, explained everything perfectly, and answered any questions we had. The installers were great as well. They were clean, efficient and very courteous. I got the tub for my wife and she likes taking a bath with the bubbles. So far, we've had two people, my daughter and our granddaughter, come over and take baths in it. We've told them all about it, so they might be interested in one.

The Safe Step sales representative was very knowledgeable and answered all our questions. I like the fact that Safe Step included everything like the installation and the contractors. The installers were really were good. They answered our questions and showed us how to use the tub. I like the easy access getting in the tub and it's easy to bathe my mom.

My Safe Step salesperson was great. He was very friendly, knowledgeable, and professional. I got the tub for my mom and the installation went well. The crew came in and they took all the precautions. The job took a little longer than what I was told because there were some issues. Other than that, they took care of everything and it was fine. My mom is 88 and the first thing she said was, “When I sit down, it's gonna be too cold.” But the heated seat was warm. She's not really particularly fond of the whirlpool but she liked the microbubbles.

Safe Step looked like they had everything I wanted. The purchase and the installation process were pretty thorough even though the installers didn't do a complete job. It was supposed to be paint-ready but it wasn't. There is a piece still missing off of it and it wasn’t trimmed out as well. They could have done a better job of installing it. I finished up most of it. I like the tub and its features okay. But instead of giving you a CD on exercises to do in the tub, they ought to give you a CD on how to operate it. There should be more details on using it. Other than that, I have no problem with my tub.

When a fella came and talked to us with everything, Safe Step sounded pretty good so we bought it. Everything went pretty well and smoothly during the installation with the exception of a few things. There was a piece of paneling that was chipped. We told Safe Step about it and they said they would fix it. But it wasn't really fixed straight. The repair guy tried to cover up. The panel should have been replaced and they should have looked at the panel before they installed it. They knew it was there. For the money I paid, I wasn't very happy about it.

A daughter gave my husband Guideposts for Christmas and in that magazine was an advertisement for Safe Step. We had been talking about since our bones are beginning to ache and so, it would be nice if we had a walk-in tub. The advertisement had a phone number on it and we called. We now have a Safe Step tub and are very pleased with it. The installer was very kind, gracious and showed us the features when it was installed.

I knew someone that had gotten the Safe Step a little early last year. I also did a little research and I figured it was the better tub. I’ve been looking at them for a couple of years. I got myself the tub and the installation team was a little bit rough. Despite that, we're satisfied. I got in the tub a few times and so far, I like it. It's nice. The only thing is it takes a lot of hot water. That aside, the tub was a good investment. It relaxes you if wanna get in there on the little bad days. It gives you a little lift.

I had seen Safe Step walk-in tubs and wanted one. The sales reps and installers were very good. The installers told me what they were doing when they were doing it. Using the tub, I feel a little bit better with my aches and pains. I like the jets. I also like the comfort of being able to get in and not falling.

Safe Step was the best thing, which was why I went with them. I liked that they came and finished it all in one day. They arrived early and left late. They did an excellent job. Everybody needs to know upfront though how much this thing is gonna cost. Because there's a whole lot of people that need it that will never get it because of that.

Updated on 02/23/2021: The first review I've ever done was 1/18/2021, and it was regarding what a mistake it was to purchase this tub for practical reasons. That review was written 5 days after calling for service on the tub, which would have made the call on 1/13/2021. 1/13/21 - original call for service. 1/18/21 - I called for status, and was told the contractor has 5 days, not including weekends. 1/26/21 - Still no return call, so I called again and was promised I'd get a call from the contractor. 1/28/21 - No call back, another promise.

Safe Step did a good job. The sales rep was very accommodating and very nice. I am happy with the tub. The massage on the legs is the best part for me. However, it takes a long time to fill up which is annoying. I think we need to increase the water pressure.

The sales representative was very thorough. He went into the bathroom and took pictures. He told us how everything will be put in place, and how the workman will be very neat and clean and leave everything the way they found it. The installers were very friendly. They told me that they had to widen the door in the bathroom to get the tub in there, so they had to take down part of the frame. They told me everything would be put back in place and look like the way it was before, which was true, except I had to do a little touch-up painting. But otherwise, it was fine. They showed us how the tub worked. It also has a Jacuzzi, which has always been fun. The tub is easy to get into. It's also easy to take a bath or a shower in it. It's very relaxing when you use the Jacuzzi.

I originally suggested with my wife that if we were going to be in the market for a tub like Safe Step's, we should get at least four competitive bids. But there were some features that she perceived to be one-of-a-kind so she insisted on Safe Step instead of examining the other possibilities. At the time we got the tub, the salesman, Lenny, was personable and professional.

I knew there was gonna be a delay from the time I signed the contract with Safe Step until I got it fixed. They called me and told me when it was gonna be ready and installed, and I was okay with that. The day it was to be installed, I’d forgotten about it. At 10 o'clock in the morning, I heard somebody knock on the door. Two guys out there said, “We're from Safe Step two install your tub.” They were really nice guys. One was a fireman from Palatka, and the other guy was from Palatka too. They were very neat. They cleaned up. They had stuff right out the yard when they were installing it. They had the tub in the driveway. Then all around the driveway, it had all these boxes. They were pulling stuff out and putting the faucets on. They said they were gonna finish up around four o'clock.

The Safe Step bathtub is a nice piece of equipment. I purchased it for my mother so she has some place to sit down. The two guys that installed it did a good job. They were friendly.

We have not been happy. It's the worst experience we've ever had. We have thousands of dollars of damage and we've had nothing but trouble from the first install that didn't happen. Their construction install people were never supposed to been in here in the first place but their install manager went behind our back and that's who he got in here. They did all this damage then partially assembled the tub because we wouldn't sign to say the stuff was done right. They left us with 10 days and there is no way to use the tub or shower.

Safe Step wasn't cheap but it's still a better deal. The sales rep knew what he was talking about and he answered all our questions. The gentleman that installed it did the same thing. He told us everything he was gonna do and when he finished, he put us in a room and showed us how to work it. The fellows from the installation team left the place cleaner than it was. They were good guys. If I had a company, I'd like those guys working for me.

The sales rep was very good. I got the Safe Step tub for my parents and it's a nice luxury to have in the home especially for older people. It’s like a little spa for my parents and I like the safety features. There are also a lot of options to it. My mother can sit now and the little micro bubbles make your legs feel better. It's something special because right now, you need something special in your world. If it's affordable for others, they should consider it.

There was a gal from Safe Step who came out to the house and she was fantastic. She knew the things I didn't want to spend a whole lot of time on because I had already done my research online. I already knew I wanted to buy it and I just needed to know how much it was. But she still told me about it and ran through the features with me. If there were things that I wanted more information on, then she played to that. So, she was cognizant of what my interests were as far as hearing about it. She was very nice and accommodating. So, I appreciated that about her. She measured everything and I love that she informed me of what they were going to do and what it was going to take.

The sales rep from Safe Step came out with his presentation and it was very thorough. We liked what was said and the shower attachment made me decide to go with them. The installation team was very competent. They were nice gentlemen. We had some problems but we got them taken care of. I like the walk-in bath tubs very much. It’s very relaxing, helpful and I'm enjoying using it. Other than getting in and closing the door, the experience with Safe Step has been fine.

It was getting to be a hassle stepping in and out of the bathtub. I figured a walk-in would be better. I liked that with the Safe Step, it's easy getting in and out. The installation went well. Everybody was courteous and nice and friendly. Most people like the rainbow shower. I like it, but to me, the showerhead is a little bit too large. Also, it takes the tub a long time to fill up. With a regular tub, you just turn the water on and step away for a few minutes and come back and you step in the tub. You can't do that with the step-in tub because you can't leave the door open. I read all the instructions about three times. They explained everything to me. Once a month, you should fill the tub up with warm water and wash it out.

The Safe Step walk-in tub had a lifetime guarantee and the other ones didn’t. The installation went well but I wish they told me that they were going to put a big conduit on the very face of the front of the house. They had to create another place for the electric to enter and so, they had to put these little pipes up above the place where the box is. They were talking about it but I didn't know that this was what it was going to look like when I went in front of the house and looked. It was atrocious-looking. When I saw that, I was blown away and not in a good way. I just stood there. I couldn't believe that they did that to our house. If we ever sell the house down the road, it probably would be a lower value now. The trees block it and I got a painter to cover it with the color of the house because they were metal pipes. But even so, nobody else has pipes on the front of their house.

I’m very crippled and I thought a walk-in tub would help. The rep from Safe Step presented what he had and explained it to me, and I thought it was right. He was friendly enough. Two guys were here for the installation. There are a couple things I don't like about the tub. The temperature of the water shuts off halfway through it, and I can't turn the water hot enough. It’s kind of small, too. I'm a bit disappointed for the money that I paid. They sent it in this house before I had any idea what the size of that damn thing was. But it does help my knee a lot.

I'm very pleased with Safe Step. It's absolutely a joy. I'm enjoying it very much. I have a little back problem going on. I get in that and sit about 30 minutes, and what a tremendous help. I've really wanted that for a long time. I like all the features in the tub, but I also enjoyed the shower when I went to shampoo my hair. I was pleased with the two gentleman that put the tub in. The installation went very quickly. They were here about 8 o'clock, and by 12:30, they were finished. They were very good. They got in there and got to business, and they took some pictures off the wall when they had to beat up the other bathtub. I was very happy for their consideration. The sales reps were also wonderful, polite and nice as they could be.

The sales team was great and the installation team was very good explaining everything. They did an efficient job as well. Everything was great, except we didn't know they were gonna use our Norwex towel to clean up with. It was hanging behind my bathroom door and after they left, we found it all soiled on the floor. It's an $80 bath towel and it was ruined. It was full of slivers and fiberglass particles. We washed it, but it didn't do any good.

My lower back has issues at times, and I’m 71. I felt like it was time to do something for my body. Safe Step had a good package deal. The installers were good. They came when they were gonna come, did what they said they were gonna do, and they came back when they said they were gonna come back. Everything turned out wonderful. I enjoy the massage on my Safe Step, and the seat seemed to be better.

I wrote a check to Safe Step for the 14,731. It showed it got deposited the same day, which was the 28th. Then two days later, another check was cashed and they added a dollar to it. It was 14,732. It showed where a dollar was added. I said, "How the hell does anybody add $1 to a check?" But the same check got cashed twice within two days. They cleaned out my checking account, went into my savings, and I was broke for a couple hundred dollars. I didn't check it until Saturday night. I couldn't sleep. I got up, and I checked my account to make sure the check got through. When I saw zero balance, it was awful. It was the worst experience I had my whole life.

We love our Safe Step. It’s awesome. My husband did fall a couple months ago. We had the antique tub with the claws feet, and it's really tall, and I don't know how he slipped because I wasn't at home at the time. I like our Safe Step because it's safe and it has the Jacuzzi. We're getting older and I do have some aches and pains. I have sciatic nerve. My husband has problems with his knees and back. Having the Safe Step, we don't need to do exercises every time.

A salesman came here, showed us some videos and told me how much the bathtub costs. He was nice. The installers were good as well. They cleaned up their mess. I like the jets on the tub, but all my wife has done right now is get in it to take a shower. She had her hip replaced and she can't get down in the water and take a bath. When the shower blew a part, the guy had to come and put a new shower pole on. All in all, the Safe Step walk-in tub is a good investment. My grandson said that when he buys a house, he has got to have one.

I got a knee replaced and my other knee is not in the greatest shape. I'm 73 years old and my wife and I are both developing balance problems. We saw Safe Step on TV and in other advertisements. So we looked into it and called them up. We had the salesperson come over and she did a good job of explaining it to us. The guys did a super job and were done in seven hours from start to finish. They left the place clean and everything's in order. It feels great having the tub, except the hot water heater runs out of hot water before it quite gets full. I gotta figure out something different to do. The heater has only been in two years and it's a 40-gallon. So, it should keep up. I increased the heat on it to see if that will take care of the problem and I'm gonna crank it up every time we use the tub just for that purpose.

The doctor suggested that we get a walk-in tub for my husband because he got really bad arthritis in his knee. I've seen advertisements on TV a lot more for Safe Step than others. Then we went to look at Kohler and stuff and they were all equally as expensive, but I wanted a name that I know I could go back and get service if I needed it because that was quite a big purchase, just as much as a car.

My wife wanted the Safe Step walk-in tub and I just enjoy it. I like everything about it. Both sales and installation were excellent.

I ordered the walk-in tub in August and it was installed in September. The installation went terribly. They broke a line. I’m on the 14th floor and it flooded two floors below me. I finally got the water turned off. I wouldn’t place the blame on the two people who worked on it. But I got work orders and for many weeks, people would say that they would get it taken care of by the end of the week. That went on for several weeks.

My wife has had a couple of strokes and she needed a walk-in bathtub. I liked the sales rep from Safe Step a lot. I've talked to him a couple times since the installation. He's very knowledgeable and a good salesman. I liked the installer too. He was excellent. When he introduced himself, he said he was the best installer in the country. My wife has used the walk-in tub twice but I'm in the process of solving the hot water problem. The water heater is very hard to get to. It's under the stairs in our closet. So, when the salesman came, we weren't able to access it. I thought since it was fairly new that it would be okay, but it was only a 38-gallon water heater and it is inadequate to supply the tub.

Safe Step was the first one I called and I didn't venture out on any other. The sales rep was very professional and I was truly impressed with them. They were kind to an old lady too. The installation was done in less than half a day so everything was great. My favorite is when we’re sitting and have the water higher than my regular tub. I can go in the tub and do my thing. I can read a book if I want to. I haven't done it anywhere that I could go in it to sit and relax. The experience has been good so far and they promised to come back if I had anything, so that’s a plus for me too.

We have a tub placed about 14 years ago for my mother-in-law. We checked into it. We had Safe Step installed. As far as the sales team, the first time was great. On the second time, we had a little bit of problem trying to get the shower put in. But once we got everything, and we're dealing with Patrick, everything went just as smooth as could be. Everybody was great, helpful and prompt. Everything went very well. I like the jets because it makes it easy to sit in there and relax. I would tell others that the Safe Step is a good investment for us, and it is great for an elderly person to use. I'd tell them to get the whole package, including the shower.

The only thing I didn't like when I worked with Safe Step's reps was that like typical salesmen, they don't answer their phone when I try to get a hold of them after the fact. Overall, Safe Step did a good job. I was shocked that their installation only took five hours. They protected my floor. But then they stuffed where the shower head was coming out of the wall with a bunch of caulking. I have to pull all that caulking out 'cause once it dries it would shrink. I have an indentation in my wall and I gotta get in there, step on the seat of the tub, pull all the garbage out of there, and do it right.

Safe Step's tubs rep was very nice and knowledgeable. The installation of the walk-in tub I got from them went very smoothly. It took half a day and their techs did excellent quality work. The tub we got is very convenient and easy to get into and get out of. It helps with our body, muscles and joints.

The sales rep from Safe Step was terrific. He explained very thoroughly. My condo association had a new management. There was a little back and forth there. He took care of everything. I didn't have to do anything but be here when the crew came. It was a terrific experience. The installation crew came at about 8:00 in the morning, and they were gone by 3:00. It was very easy. I love everything about my tub. I had a knee replacement, so now, I am able to take a shower and take a lovely bath easily, and it's terrific. It's made life very much easier. I have this lovely place to enjoy relaxing. Safe Step is competent and professional.

I don’t like the Safe Step tub but I can’t get rid of it. When I first spoke with the girl, she said they would measure and I'd have a whole year to decide to do it. However, the one who came to measure said he was not going to measure if I was not gonna take it. It was supposed to be with overhead shower but they just put the hand held thing. A senior is not good enough to hold the shower, pull it out, and shower. Also, why do they make the door open on the inside? Another thing is they should not put the button for the jets to the back. They should put it where a senior can get the button. They should put those things to the front or higher. It’s bad enough that I have to go in and turn sideways to close the door, then I have to push knobs at the back.

Safe Step's salesperson was excellent. The installers were superb. They're the best installers I've ever seen on anything. They said they'd be here at 8:00. They were here right at 8 o'clock. They were done in about seven hours. They were gone between 2:00 and 3:00. We've got a couple of issues about the tub that we've got to take care of. There's a little leakage at the base of the door. We haven't called about that yet.

We looked at Safe Step's advertisement, and we thought it was a good deal. My daughter has a lot of knowledge about things like that, and we decided that that was the best option. Everybody at Safe Step was excellent. The guy that came in and took all the details was a gentleman. The people that installed it were in and out of here in no time at all. They did a good job.

I had a tub for the last 12 years but it was really looking awful. I wanted a new one so I read about it and I am thrilled to death that I got it. The rep was very nice and informative. Those guys during the installation were wonderful. The tub looks beautiful. I could sing its praise all day long. It's bigger than the one I had and the quality is much better. I really like those microbubbles. My son-in-law who's had a stroke was visiting. I put him in it and he thought it was great. My husband loves that he gets in it. I feel relaxed when I get out of it. I'm very satisfied with Safe Step. If anybody would want one, I'd be glad to show them mine and talk them into it. Having two tubs, I really see a difference and I didn't think I would. I couldn't recommend it enough. Anybody that needs that tub would be very happy with it.

The sales rep was courteous and the installation was great. I'm using the tub and so far I like everything about it. It's all good.

Safe Step seemed to have the most features, and it was the right thing. The people who came to install were professional. They said it would be about five hours, and it was. They took us through everything as they went along. They knew their stuff. Safe Step is a fine tub. So far, so good. It has water. It has faucets to open and close it. It has a whole bunch of features, but we haven't used them yet. We use the shower.

Our Safe Step tub is wonderful. My husband hasn't quite been able to use the jets yet because he's been going in and out of the hospital with congestive heart failure, but I have been able to use it. It relaxes me so good. We're loving it. My sister's coming over this afternoon to try it out because we're trying to convince her to get one. The guys that did the installation came in at 12:30 in the afternoon, and they were out of here before 6 o'clock in the evening. They washed the walls and the floor. I couldn't have asked for a better clean-up crew. I heard nightmare stories. I've had it before where the installers said they were gonna have it all done in one day, and it was a mess. These guys that did our Safe Step did a wonderful job. I would recommend it. I'm telling everybody about it. I'm very happy with it.

I've been suffering with back pain and sciatica and I thought the Safe Step tub would be of help. I haven't really noticed any improvement though. The other thing is they said I should use Cascade powder but I can't find it at Publix. I'm not happy that the tub takes so long to fill up ‘cause I get cold waiting for it to fill up. Other than that, the tub is very nice.

The Safe Step tub is a lot of money, but I like it. It's nice. I got bone to bone in my knee, and so when I get out of the tub, I'm really weak. I can hardly walk. But it really relaxes me and makes me sleep a little better. The rep I dealt with was excellent. We were from the same city. We had a lot of good memories to share, and we talked a lot about the tub. I did a lot of research on the tub before I even called him, so I knew a lot about it, and it was really good. Everything went great with the installation, but I keep calling for my shower curtain. I didn't get my shower curtain.

The rep couldn't have been any better. He explained everything really good. The guys during the installation was good too. They did a beautiful job. However, I need more hot water. The hot water tank that I have is too small. Other than that, I love it. The tub is wonderful. It's so many different features. I have problems with my leg and I love that massage that goes down your legs. I would highly recommend the tub. I've told my nephew's wife about it and Safe Step said if I recommend somebody to them, I could get $500.

The reviews were better with Safe Step and the rep was very nice and knowledgeable. The installation was done very nicely. They were clean and on time. My husband used the tub once and he didn't think the jets were strong enough.

My wife has trouble getting around. I was thinking it'd be easier for her to get in and bathe. She's having trouble bathing. Standing her up and getting her right on the shower's kind of a hazardous deal. I was doing it more or less for her sake and her ease. She didn't like taking a bath or a shower because she was fearful of falling and it’s kinda aggravating to do that. She loves our Safe Step tub. It gets her clean without having to do a lot of stuff and washing. It works out really good. She likes bathing a lot more. It's a lot easier and a lot safer. She goes in and bathes now without having to stand around and try to wash and get around and clean, which is a whole lot better.

I have signed contract with Safe Steps Walk-in Tubs & Shower. Work order will begin soon. Hopefully the installation will begin soon or before Christmas. I am looking forward to my walk in tub. It's long overdue and I believe Safe Steps has met all my specifications and then some.

I called the guy and I talked to him and he persuaded me. The man that I talked to, Gary, came out and he told me that he thought that the walk-in tub would help my mom's legs and back. She’s 89 years old and her legs hurts a lot. The only thing is I wish I’d known before that the tub is big and it holds a whole lot of water. When the tub was put in, I was told my mom's hot water tank wouldn't be a big enough, that she may have to get another one. The water doesn’t come out cold, but it’s not warm enough either. Still, I'm pleased with it. The installers did a good job. They did it faster than I thought they would. When they put in the Safe Step tub, it's deep, and my mom was a little scared at first, but she likes it now. She has used it four times and I like that it makes her feel better after she uses it. My daughter and my granddaughter have been helping me learn to work it good as well. It seems good.

The rep from Safe Step was nice and the team that came to install was wonderful. They were pleasant and professional. They cleaned up and got the job done. I feel better when I get out of the tub. However, it is kinda small. I was made aware of the size before I purchased it but I didn't realize it was that tight. Also, I had called them because there is a spot in the caulking where something needs to be done to it. This was over two weeks ago but I still have not heard from anyone yet. It's not a big spot but with all the money I'm paying for it, it needs to be fixed. My husband said there's a potential for leakage. We did not use the tub as told for 24 hours so it's not something that we did.

The representative that came out was great and the installation went excellent. My 93-year-old mother couldn't get in and out of a tub, so she was doing showers, and those were very rare. She had need for a walk-in tub. The Safe Step tub's quality is very good, and I give her a bath with it. I like the micro bubbles and the ability to get in and out of the tub.

Getting in and out of the tub was a problem for my brother and I. The Safe Step tub was a better option for us so we went with it. Everything went good. It's great that I'm able to get the water at least up over my stomach. The only problem I had was the inspection. They told me to leave the water in the tub so they could look for leaks or anything. The inspector was supposed to come the next day but he didn’t. After about five days, I called the number that I could get hold of, and evidently, the word wasn't communicated to the inspector. I had let the water out after seven days so then they rejected it. I had to fill it back up and the inspector came back the next day. He was nice.

The sales representative was good and the place that did the work did a good job as well, but I'm having so many problems trying to get the whole product in my house at one time. I have to wait for certain parts. They didn't come out together at one time and I'm still waiting for a part they're gonna bring. It’s either they miss this or they miss that. The tub is functioning but it's incomplete done. I’m very dissatisfied.

I am enjoying our Safe Step. The only feedback is that the shower part of it is not so kosher. For me, it’s a beautiful system except it's a little too narrow. When you're showering, whether you’re using the overhead or the handheld, too much water is going over on the counter. It spills on the counter, which consistently, you have to dry. It would be good if there could be a slope to make one part of it a little lower so the water runs back into the back. It is very good for a bath. Because of the nature of my job, I have to do more showering because I'm one of those essential workers. And that is my go-to shower room. So, for me if you're sitting and showering, it’s a little okay. But if you're standing, it’s not so okay.

The Safe Step tub looked like it would fit my needs. I also have a son-in-law who has bad knees and I have a granddaughter who has issues with her feet. So, we have a full family of needs. The customer service of Safe Step was very good. The rep was very personable and answered all our questions. My daughter was there with me, so what questions I didn't ask, she did and we were very satisfied. I like the fact that I can take a quick shower or lounge around and sit comfortably and have a relaxing bath. Either or, I like that very much.

I had two knees and two hips replaced. I felt like I needed that therapy that a Safe Step tub would give me. The two men who put my tub in did such a great job. Everything the salesman told me they would do, they did. And I'm very pleased with it. I’m feeling better and my legs don’t hurt like they used to.

We first saw Safe Step advertised on TV, and then we got a flyer in the mail. I called about it, and then a lady came out and gave us a little presentation. At first, she was a little pushy. But by the time we were over, she was helpful. Because I had some doubts about taking out that Jacuzzi tub and how it was gonna look when they came because the physical size was so much smaller than the tub that was being taken out. I was concerned because we had a window there and it was like, "We're gonna do this, that." I said, "No, this is a nice home and we're not doing that." So, I said, "No, just forget it." Then she said, "Let me talk to our installer and see what we can do."

I like the Safe Step tub because I got arthritis. I can't wash my feet. I can sit in there and it's washing it for me. The jets are nice too. The people that installed it had done a real good job. They came twice 'cause they didn't have all the stuff they needed. But they came back and finished it up and it looks really good.

The sales rep of Safe Step was very knowledgeable, very thorough and very friendly. He spent a lot of time going over all of the pluses and minuses of owning a walk-in tub and went through the entire process with us. Regarding the installation team, I barely knew they were here. They were in and out in five and a half hours. Very little noise. If they made any mess, they cleaned it up right away. They went through a demonstration at the end of the day to show me how everything worked and when they were finished, the tub looked like it had been built into the house. I like the whole thing, myself. I use it almost every day. I like the microbubbles. I have a skin condition, sometimes it flares up and that seems to be helping it.

The sales rep of Safe Step was very knowledgeable, spent a lot of time explaining it and if there were any questions, she was there. She was very knowledgeable about the product. The installation team, as far as installing the tub, was great. The electrician and the people that removed the tub were good too, with the exception of they were supposed to take the old tub away. They asked me if they could put a few pieces into the trash container and they cut the tub up and put the whole tub in there, which I wasn't too happy about. But my aunt loves the tub. She's very happy with it. However, we found out later on that the 40 gallons just wasn't enough. By the time it's filled up because she's on a well, the water was cool. So she's having one of those Instant Heaters put in and replace it with the 40-gallon tank.

My wife had trouble getting in and out of the bathtub, so we decided to make a change and purchase a walk-in tub from Safe Step. They came out and showed us the product. My wife liked it better than the other competitors. She likes the heated state. Install took four hours and it was fine. They only had the water off for a brief time. It went fairly quickly.

I love this tub from Safe Step. It's great. I like the heated seat because I'm always freezing cold when I get in. I shower in it and I tub in it. I have multiple sclerosis, so I do the exercises and it really helps me to be able to sit in the bubble. Everybody was great. I love the guy who came and gave us the first view of it. He came wearing a mask and he was very careful, and I appreciated that. He gave us every deal that we had, he asked me if I was AARP and that was helpful. The people that came to put it in did a great job. So everything was perfect. I'd recommend them to anybody.

My wife loves our Safe Step walk-in tub. She is doing a lot better since we got that because with a regular tub, she couldn't lift her leg up to get in it. Also, I like the jets. I told a few people of what we have. Someone was interested in it because they're also getting up in age.

We got something in the mail about Safe Step and we ended up purchasing from them. I like the oxygen bubbles and I use the air button. And sometimes, I use the water jets. Since the installation, our walk-in tub has removed a lot of dead skin and I'm well pleased with it. It's easy to get into and you don't have to step over anything. I also like it because of the heated seat and because I can sit down off the seat into the water then just let it go all over me.

I've heard about Safe Step a long time ago. I'm 70. I have fallen in the tub several times and I don't want to do it anymore. I fell and broke my leg a couple of years ago, so that got me scared of everything. We just moved here. I didn't wanna do it before because we were gonna move. And I didn't want a house with no regular bathtub in it. The rep was a nice man, and the installation team was fantastic. I love my tub. I like the safety features. I like the non-slip floor, and the seat. I use that the most along with the handheld sprayer.

My purchase went wonderful. The rep was very knowledgeable. And then, the installation team was friendly and did a great job. I like the ease of using the Safe Step tub. It was hard for me to use a regular tub because I have a bad knee, and the walk-in tub is much safer for me, relaxing and awesome.

Johnson, the Safe Step rep, was great. He explained everything. The installers were also great. They were in their 20s. One of them cut his hand, so I hope he's okay. I like that it's walking in and out, just not having to step over, and the jets. I have a lot of problems with my legs, feet and ankles, and the jets help my circulation. Everything seems to be going quite well.

The sales rep from Safe Step was a good salesman but when a salesman tells you what the tub is supposed to be like when they install it, then he needs to follow up on the guy that installs it. There should be somebody behind them that's gonna look up at the job and make sure the tub is put in like it's supposed to be put in. If not, it gives the tub a bad name. The installer worked really hard and did a good job doing it but it's not like we were told it's gonna be. It takes 15 minutes for the tub to fill up and we were told the plate that goes around it would have a tilt to it like water gets on it, it would go back in the tub. It's impossible for that to happen. It's perfect level. But we can deal with that.

I got an ad in the mail. It was like, “Oh, you can get a free shower with your new Safe Step tub.” And since I mostly use a shower, I wanted to get it. The rep was very informative. The installers took a little longer than expected to come because they told us it would take one day. And it ended up taking three days. But other than that, it was good. I like the massage jets. I have noticed a lot of pain from my leg has gotten better. I wish that when they're waiting for permanent stuff, they would let the customer know, “Hey, we haven't forgot about you. We're just waiting on one more thing.” I had to go chase after them to let me know what was happening.

I am 89 years old and I have been quite ill. I'm supposed to be recovering and I had not been able to get in a bathtub. I felt unsafe so I stopped. I saw Safe Step's coupon in the Sunday paper about a $2,000 discount. I called with the coupon and I asked how much it would cost but nobody would tell me. They said they would make an appointment to come to my house and they would have to see. Their rep finally told me how much it costs and I said, "Jesus. It cost that much?" But all the things that are on it are what makes it expensive, as well as the installation.

I’m in a wheelchair. I had seven surgeries in two and a half months on my legs. I also had back problems and I got a shower, but it’s nowhere that I can put the shower chair. My daughter got Safe Step for me so I could take a shower if I’m tired of just washing up. I can’t stand in a long time and I can’t raise my legs that high. The people that came to do the installation were really nice. However, the first time I got in it, the tub was leaking so we had to call the folks back. They recaulk it and they wanted to make sure that it was dry. We waited a week before we got in it. Then when I got in, it was leaking. They said they would come fix it, so they had to come back again.

Safe Step's rep was nice and did a good job. The installation went well, and the installer did a good job too. I did not like that he wouldn't lower the shower any farther than it was. It was tall enough for Paul Bunyan. He lowered it a bit. But that was disappointing that he wouldn't do that. The tub was a very big expenditure for me at 17,000 something. But I'm hoping it will help with my polyneuropathy, arthritis, and some other general issues I have.

My wife had a problem with her knees, climbing into the tub that we had. I got Safe Step for her. The sales representative was fine and the installation went pretty well. It was done in a day. The installers cleaned up after themselves.

I really enjoy the tub. It relaxes me. I love to sit in the hot water. I also love the jets. If you have any medical problems such as a skin problems or arthritis, a Safe Step tub would be wonderful for you.

There was instability in a shower that was why I went with a walk-in tub. The salesman came to the door and he was a little bit aggressive. I didn't like it. Then after that, it was pretty straightforward. We have no problems. After purchasing, it took a month, which is bad. Then after, the crew came. They were very professional and did an excellent job. I'm a lot more secure in it. We enjoy the bath and the jets and we love them. We're completely happy with it. It's just that the price is a little bit steeper than we thought it would be.

I did a competitive quote of American Standard, Koehler and Safe Step. The (3) brands I found with lifetime limited warranty on tub and installation(limited meaning as long as you own the tub). Kohler was first with a product that proudly bears the name. I was ready to buy when the Kohler rep left! Safe Step was next and wow! Their Top-of-the-line walk-in tub with a stand-alone shower had features Kohler only dreams about.

Safe Step's warranty is good. The salesman that came out was really good, except he told me that the payment would be $140-something a month. If I only paid the interest the first three months, then it would go up to 177. I just took him at his word, and I should've read it. When they called me, they said it was 177. The salesman told me it would be less than 150 and I haven't heard anything else. Other than that, the guys who came out to install were friendly and nice and they did a good job. I got a fiberglass tub, which is better than a plastic one. I haven't been using it but once or twice a week. I don't use it every day. It takes a long time to fill up and I just like to get a shower and get out and be through with it.

My husband and I got to a point where I thought it was the best solution for us to to get that jacuzzi tub situation without putting in an outdoor spa or a new tub. We both were having trouble getting out of the tub and my husband fell in the shower so I knew it was time I needed to do something different. The salesman from Safe Step was very knowledgeable. I was ready to buy it when he walked through the door but he insisted on telling me everything about it. It was a very thorough presentation and he was very professional. The installation team was great. They had to take the bathroom apart and move the counter out of the way, and they did a good job. Everything has been fine with the tub. It's operating wonderfully and we really like it. I mainly bought it for the spa part of it. We've always had outdoor spas but we moved and retired and I didn't wanna have to get in the hassle of maintaining one outside.

We had a wonderful sales rep. He was really nice and very thorough. It was good with the installers for Safe Step too. They were bright and early, which they said they would be. They were there a quarter past 7:00. They all knew what they were supposed to do. I just kinda stood out of the way and watched as they did the work. It was all professional and they were all out of here early. My husband loves the tub. We have a hot tub in the cellar but he has problems getting in and out. The Safe Step one is perfect. And I'm sure that within another month, I will adjust nicely. It's very neat and compact.

I like the comfort of our Safe Step tub. The installers who came were fantastic.

I've had numerous hot tubs, and they're mostly a pain in the rear because you're always in a situation cleaning them every month. If you're in the winter areas like I am, it's hard to fully utilize it when you go outside running to get in the hot tub, then freeze getting out of it and trying to get back at the house. It's annoying. So, I wanted something inside. I work a lot outside just around my house, and it involves some snow sports. So, it's nice to sit and get a massage when you're in the tub.

I went with Safe Step because after I checked the ratings, Safe Step came out number one. The person who came and I signed the contract with was wonderful. From my beginning of talking and discussing the product with the person who I signed the contract with, through the installation and interaction with the two young men who came here, are the best. They represent the company quite well. If the company had everyone like them, they’re in good shape. In this time and day, when you run into people who take pride in what they do, to me, they just stand out.

I had a flyer from Safe Step. I called them. I had two companies come and I thought that Safe Step was more quality, the way the guy demonstrated everything, talked about it and showed me films on his little iPad. But I would never recommend Safe Step to anybody because of the service I got as far as the sloppy work they left behind.

The Safe Step sales guy who came in was very nice. The installers who came out were very nice, too. They got here about 8:00 and they were gone about 1:00. The only thing is a couple of things that they put on the wall like the hook that covers the hole in the wall where the shower head was keep falling. Some other little pieces that the sticky stuff didn't take keep falling as well. But I love the tub. I'm in my 70s. I have all kinds of back trouble.

I have hip problems and I'm getting a little older. One of my buddies has a Safe Step walk-in tub and I decided to get me one as well. I figured that the stuff would do me good when stepping in and out of the shower. The sales rep was very professional and I liked all of the features of the tub. My biggest thing is I ain’t got to slip to get out of the shower. I walk right in and out.

My mom's old tub was an extra large one and then it had a channel on the top for the sliding glass door to fit in. It was very difficult for her to get into that tub. A salesman came out and sold the Safe Step tub to my mom. He had a thorough understanding of the product and made it clear to us. It's a little more expensive than she wanted to put into it. But other than that, she's very happy with it. The bidet doesn't appear to be working, but everything else seems to be working fine.

I had heard of Safe Step and I hadn't heard of the others, and I just picked that one. I waited for installation and then I started making phone calls. I finally got the manager and told him that I was waiting for an install date, and that was when it started. It was great and there were no problems. I like the therapy jets and the colored lights are nice. Also, the water stays warm throughout the whole bath. I love the bathtub. I haven't been able to use it at a regular basis yet but I’ve used it three times. If people are thinking of getting a walk-in tub, they can call me and I’ll show mine. Maybe they’re curious to see it.

I heard good things about Safe Step. It sounded good. It's not now. I’m in a terrible state. I have RA. It's making my RA worse. It's one thing after another. The tub is leaking through the door. I have photographs and proof. The salesman has photographs, but he's in the hospital having a gallbladder removed. I'm horrendously unhappy. He told me that he had a hard time getting installers for the Richmond Virginia area. And none of us can help that. But he knew it all. I built my own house and I finished this house in five months in 1991 when everyone said I couldn't do it. I even did a bit of the work. I know my way around a three-quarter-inch board, watermarks, measuring, getting things level. I am not a stupid builder even at my age.

I was diagnosed with Parkinson's disease so my movement was very limited. The tub gives me the opportunity to take both a bath and a shower. The two guys Safe Step sent out were magnificent. They did a beautiful job and were as nice as they could be. The rep put on a very good presentation, and he answered all the questions. He had everything together. I was very impressed with him like that.

I saw Safe Step on a commercial on TV and I asked about it. Someone came out and showed us the details. When the guy came out, we liked the way the guy presented the item to us so we went that way. I told him I wanted the best there is because I had knee surgery and my husband has hip problems. It was mostly for us. I like the air in the tub. It’s bubbling and it seemed like it gets the deep-down extra dirt that normally you can't get when you're using soap. It’s amazing. My husband's in there more than I am and he would sit there with a glass of wine. Usually, when we buy something like that and it costs a great deal of money, we always want the top of the line. Like when you buy a new car, you don't want to buy a used car. You want to buy the best.

We're both up there in years and we thought Safe Step would help, just to be able to lay back and relax. The guy that sold it was remarkable. I really enjoyed having him. He was very informative and the whole nine yards. The installers were also fine. They came in and did their job. Everything was done like they said it would be. However, there are a couple of things that we noticed after they’ve gone. I wrote a little note on something that I had to send back, that they cracked some plaster around the doorway that they didn't fix. They also didn't remove the old curtain rod, which looked tacky, up there, with nothing on it.

The sales representative named of Bob came into the home and did a fine job. He did a very nice presentation. I was pleased with what I saw. I told him that we had others that we wish to speak with. He set Safe Step as the first one that we spoke with. We did have others come in, took a look at their product. The big selling factor for us was the low step because my wife is not able to move very well. And the fact that Safe Step uses a single handle tap for the water supply versus two handles, which allows us to mix the water much easier, which was another strong selling point. Some of the others only offered the dual handle and had a higher step. One had a lower step, but they had the two handles. We liked what we saw and that's who we went with.

I got a walk-in tub because I'm getting older and I was having trouble getting in and out the of the bathtub. I went with Safe Step and the rep was very good. She was very thorough. The installation was good too. I wasn’t here most of the day but my husband was and it went very smooth. They were very professional, on time, cleaned up everything and did their job really good. They said it might take two days but they were finished in one day and it wasn't even very late, maybe by 4 o'clock. One of the favorite features is all the jets and my skin is much softer. I like the fact that it drains so fast. I also like the looks of it. They did a really good job putting it in so it looks like it's always been there.

When they installed the tub everything worked fine. After a week the drain did not work correctly. They came out and haywired it with zip ties. It worked for a while. Now it will not close and I have to use a rubber stopper to fill it. I have called customer service multiple times. I has been over 3 weeks and nobody will return my calls. Very disappointed.

The sales rep was pretty good. He went over all of the options and brought up something I didn't realize. There was a shower option which worked out better for my mother than the tub option. That worked out really well. The installation team was professional. Their workmanship looked good and they kept the place tidy. I have been pleased with the whole process. Everything was right on time. My mother loves the tub. She likes the seat and the wand feature.

I belong to the American Legion because I’m a veteran. I saw Safe Step in the magazine, American Legion. I told my wife I would like to buy that kind of bathtub. When we're old, we can take a shower nicely. She said it was a good idea so that’s what we did. They have very good people. They did a nice job. The tub is very good too. We got it in a nice color. I recommend it highly.

I don't like our walk-in tub and wouldn't recommend it. I should've done a little bit more investigation. The tub is okay and we like it. Everything was okay with the installation too. But the next day I got in it and I had to practically put my whole body against the wall to close that door. It was the same when I get my wife in the walk-in tub. We don't like the door because it is very hard for us to close while we're in there. We have to practically sit down to do that. It's a pain. I talked to Mike, the guy who sold us the tub. I asked if there was any way that we could put the door on the outside and he said no because of the pressure.

We contacted their number and they responded with a local sales rep in our area. Then he came here to do a presentation. The installation team was very professional and very efficient. They explained everything about the operation of the unit and they cleaned up. We were very lucky because there was not a lot of change needed to be made because we were replacing a Jacuzzi tub. So the walk-in tub fits into our desired area. My favorite feature right now is the MicroSoothe. It’s a very fine bubble experience that helps with cleansing your skin. We purchased the tub because my husband is handicapped and he has been using it consistently. We feel very safe and he enjoys it very much.

I was under the impression when I decided on Safe Step that they could build it personally for me and they didn't have to tear out anything. I went with them because of that despite having two other estimates come out and those were both a lot cheaper. However, when the guys got here to install, they had to tear out stuff so I was kind of disappointed with that. Now I have to go in and repaint and all this crap. And when they put the little electrical thing so you don't get electrocuted, it was crooked. I had to have somebody come out and put an itty-bitty dab of caulking that they missed. But it took almost two weeks to get ahold of somebody and for them to call me back. They said they were gonna call me on a certain day but they were two days late. I wasn't real happy with the service.

The Safe Step sales rep was a very nice fella. The installer didn't really finish the job. He didn't finish under the house. He was supposed to fasten up the wire, but he didn't get it done apparently when I went under there later. The tub was too much money. But I like that I can get in and out of it without being afraid I'm going to fall. I've sat in that tub longer than I ought to be. I'm satisfied. People need to buy it and try it themselves.

I like that Safe Step made just one product and it was made in Tennessee. I live in Tennessee. I liked the product and that was just the only product they made. They weren't diversified. Their sales rep was very good. He did a good job. The installation experience was kinda mixed though. I didn't think they did the greatest job. I had to have them call back to do recaulking. When they came back, they did the recaulking. But then they left a flashlight and I called the number and told their guy that he could come and pick it up. He never did. So I still have his flashlight. It's a Milwaukee 12-volt Halogen flashlight. I'm not gonna waste my time getting it back to him. I've given him a call and told him it was here. They did a satisfactory job, but not an exceptional job.

We love the person from Safe Step. She was so efficient. She explained everything beforehand and told us exactly what we could expect. I've been in contact with her numerous times. The installation team was very efficient. They came in and got everything done in a day. They were very neat and clean. I don't know how they got the tub in and fixed my bathroom back up, but it was perfectly done. My whole bathroom is white, and there wasn't a fingerprint on anything. It was meticulous when they finished.

The sales rep was a very nice man. He answered all my questions and gave us a very good deal. The installers did a real nice job. It's a very, very nice tub. We love it.

I liked the features of Safe Step tubs better than those of other tub providers. I liked their rep and their presentation better as well. They gave a better deal and so we went with them. The two guys who came to do the installation, Mike and Mike, were absolutely wonderful. So far, we really love the tub and the jets on it. I have arthritis and the jets feel really good on my back and on my legs.

I have really bad arthritis and I have trouble walking. As such, I'm afraid of taking a shower in a regular bathtub and falling. I liked how Safe Step's tubs are made in America. When I spoke to their rep, she showed my wife and I their product. She was very nice and gave us a lot of information. We picked them and the installation went very well. The tech Dan cleaned everything and explained how everything worked. He did a very good job. With my Safe Step Walk-in Tub, I can sit down and shower now which is great. My wife loves it too.

Safe Step's reps did a very good job with sales. I bought their tub and so far, I love everything about it. So far, I have been in it two times and I love all the bubbles. Going with Safe Step has been a wonderful experience.