Safe Step Walk-In Tub Reviews
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About Safe Step Walk-In Tub
Safe Step Walk-In Tub manufactures and sells walk-in tubs, walk-in showers and hybrid walk-in tubs. Each product comes with a lifetime warranty covering manufacturing defects, specific parts and labor. Homeowners can receive a quote outlining the product and installation costs after an in-home consultation. Safe Step has been in business for nearly 20 years, and it serves all 50 U.S. states and Canada.
Visit www.safesteptub.com- Hybrid walk-in tub and shower option
- Financing available
- Lifetime warranty
- Discounts available
- Available nationwide
- Only 10 possible hydro jets
- No specific pricing online
Safe Step Walk-In Tub Reviews
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- 4,943,942 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed June 16, 2025
Safe Step Walk-In Tub is horrible. I spent $22,000, and I really made a major mistake. If it were $5, it would have been the worst money I've ever spent. I regret I did this. I looked at it for a year, and maybe have gone with Kohler or somebody else.
I don't have a damn thing that's positive about it.
The jets, when they're on, bubble up out of the tub. If I could take the damn thing out, I would. I thought I would be able to recline more in it. I even put a call in to the service department because I couldn't get the tub door shut. The only way I can shut it is to put my butt up against it and push hard. The colored lights are nice, but I didn't buy it to have lights in the water. I bought it for comfort.
It's supposed to help seniors, but the way they installed it is harmful to seniors. The sawing and tile removal created dust all over my master's bedroom, right off the bathroom, and the bedroom across the hall. It's layered dust on the nightstands, bedspreads, table, lampshades and dressers, it's repulsive. I don't need to be living in this dust at 86 years old with lung and heart trouble. I had to hire cleaners. I thought they got it all, but I looked behind the TV and it was white with this dust.
I called the project manager twice, the salesman three times. I wanted someone to come and see it because I don't want this to happen to someone else, but no one has even bothered. They never returned my call. I'm about to write the CEO in Nashville. I don't know if he cares, but as far as customer service, it stinks.
Thank you for sharing your feedback, Joyce. We're sorry to hear that your experience hasn’t met expectations. A walk-in tub is meant to provide safety and comfort, so it's disappointing to hear that the installation process and product performance caused added stress. We appreciate you being honest about your experience. If there’s anything we can do to enhance your experience, please don’t hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to discuss your needs to enhance your experience with Safe Step.
Reviewed June 15, 2025
We bought our house last summer that had a big, old, jet tub. My wife takes baths. She had to walk up two steps to use it, and it had no handrails. It just drove me crazy. If she fell, she would get hurt. We had to change it up to a walk-in tub. I think it’s gonna help her. When the sales rep from Safe Step came, I made it easy on him. I wanted it, so I bought it. It went smooth, and he was very good. I had my own contractor install it, and it was just completed.
Thank you for sharing your experience, Fran. It’s great to hear that the sales process was smooth and that the representative made you feel confident in your decision. We understand prioritizing safety is important, and it’s wonderful that the tub has brought added peace of mind. Thank you for choosing Safe Step!
Reviewed June 15, 2025
I liked the Safe Step product and decided to purchase it. Installation went well and it’s relaxing, but I've been trying to get it repaired because I have a problem with it right now. I have to hold the drain open because it won’t stay open. They're supposed to be sending somebody, but that was over a week ago. I haven't heard anything from them anymore.
Tom, we sincerely apologize for the delays you've experienced and the frustration this has caused. We understand how important your walk-in tub is and we take your concerns seriously. This is certainly not the level of service we aim to provide, and we are committed to resolving this as quickly as possible.
Please allow us the opportunity to escalate this issue. We’ll make sure a representative reaches out to you promptly to address the repairs. In the meantime, we also invite you to contact our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Reviewed June 15, 2025
My husband has cancer and I have experienced a broken femur, so we needed something to get in and out of safely. So we decided to get Safe Step. The installation went great. They were very clean, very neat, and very polite. When they took my old shower out, they found some mold and they fixed that. They didn’t charge me for labor, just the parts. They did an awesome job.
The cost is very expensive, but it has helped me tremendously. My favorite feature is the versatility of the tub itself, you can take a shower, you can sit down, you can do the sauna or the jets. I’ve been telling all my family and friends that this is the best thing in the world.
However, they’ve got to come back out because I’ve got a chip in this one. When they installed it, undoubtedly, there was just a little chip, and when I let the water out, there it was. They’re very overwhelmed, but they’re gonna bring out a brand-new tub. The only other thing is they need to have somebody that speaks more fluent in the English language. I had to call their boss because he had to explain stuff in more detail. But I can’t say anything but the utmost respect for the guys that were here.
Thank you for sharing your experience, Pearl. We appreciate your feedback and we're glad to hear that we were able to address any issues that came up in a timely manner. Our top priority is always to provide our customers with a high level of comfort and satisfaction, and we're pleased to know that we were able to meet your expectations. It’s also wonderful to hear you're enjoying the flexibility of the tub. We appreciate your recommendation and are happy it’s been a positive addition to your home.
Reviewed June 15, 2025
I like the other companies. They were all good. But Safe Step had a couple more safety things that the other ones did not have, especially grab bars. Safe Step also had this separate foot massage called small bubbles. I like that part. You don't have to wait till the tub fills up. It takes a while to fill it up. But if it gets past a certain point in the bottom, you can turn that feature on and it'll massage your feet. That really works nice. The tub's also got Bluetooth on it and I can listen to my favorite songs. The speakers are inside the enclosure and the sound is beautiful too. It's not cheesy or rattly.
The price was pretty much the same too, so everything worked out nicely. That's why I went to Safe Step. The guys did a beautiful job. They were here for almost 12 hours. When they say one day, they mean one day, but it's a long day. At the end of the job, they wanted cash. That was no big deal and that was agreed. But I wanted a receipt and the guy said he couldn't give me one. I need the receipt for my records and it took me a while to get through to somebody, finding a nice lady who finally said they would send me a receipt.
The guy told me a 50-gallon electric water heater will do good. But after the water gets halfway, the hot water is gone completely. So I had to put in a big tankless water heater. Now, my wife can wash clothes and I can fill that tub, and nobody's ever gonna run out of hot water. A friend of mine who's a plumber said I would probably still need an 80-gallon gas water heater. Either way, I would definitely have to replace the hot water heater. If anbody wants to buy a walk-in tub, you better think about that. You're gonna have to replace your hot water heater.
The only I didn't like was that they don't return their calls. The salesman said to call him any time if we have a question, and I called and texted, trying to get him back. I had a question and I also had a friend of mine who was very interested and they were gonna put one in too so I was gonna give him a lead. But he never called or texted me back. I'm a little upset with the salesman because of that. It's not a good deal there.
I have an issue with the tub right now. It's nothing serious but it needs to be fixed. That was about a week and a half ago. I called and they were gonna send somebody out. But I'm still waiting for the guy to come out. Their response times are terrible.
Thanks for sharing your experience, Tony. It’s great to hear the tub’s safety features and extras like the foot massage and Bluetooth speakers have made a positive impact. The installation team clearly worked hard, and it’s good to know the tub is performing well. We’re sorry to hear about the post-installation communication issues. We will ensure to forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step, and we look forward to the opportunity to better serve you in the future.
Reviewed June 15, 2025
The sales rep wasn't very helpful. He didn't have a strong knowledge of the tub and we had a lot of questions after he left. He didn't give me specs for the tub when he left. I was not too happy with him. Installation was not good either. They sent a team of Mexicans who had said they would do all sorts of stuff and they didn't do it. We had a wall built on the side of it and they were supposed to build the wall correctly and make the tub even, but it didn't really happen. I had to get a carpenter to fix what they didn't do well. Safe Step overcharged me and never called to see if I was satisfied. My contractor left them a voicemail telling them what they didn't do and what they did do incorrectly, and he never heard back from them. I'm very disappointed in that too. I hope this tub never breaks down because I have my doubts whether they can show up to fix it.
Mary, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed June 15, 2025
We've had nothing but problems from the beginning. The salesman and the installers were great. But the after-install sucks terribly. We had an issue where we only had extremely hot water. And it took a week and no callbacks. A week after, we called. The service guy said he was on his way but nobody ever called us. We spent a week wondering when they are going to get it fixed.
The technician came in and fixed it. He did a good job or maybe not, because now it's leaking into our basement. And I called on Saturday to let them know I needed service. And I didn't get any response. So, I called the service number again. And they told me it's gonna be three to five days before somebody will contact me about a service call. I haven't heard back from them yet. I'm expecting that the service guy is going call me one of these days and show up. But their after-install service is terrible. I got $22,000 worth of stuff sitting in my bathroom, I can't use. And it's been three weeks.
Leonard, we sincerely apologize for the delays and frustration you have experienced. We understand the importance of your walk-in tub and are taking your concerns seriously. This is not the level of service we intend to provide, and we are committed to a swift resolution.
Please allow us to escalate this issue. A representative will contact you promptly regarding the necessary repairs. You can also reach our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. Thank you for bringing this to our attention and for your patience as we work to correct this.
Reviewed June 15, 2025
I like the way the Safe Step tub was built. The guy came out for the presentation and I was impressed with his knowledge of everything. Installation went great, even if it was raining. They got here at 8:00 and left by noon.
I haven’t had the chance to use it because there's no water in the building. We're doing an addition and it’s not yet finished. Even if the price is high, we recommended them to a couple of friends.
Thanks for sharing your experience, Marge! It’s great to hear that the our team provided knowledgeable information and that the installation went smoothly despite the weather. We appreciate your recommendation and hope you enjoy your walk-in tub!
Reviewed June 15, 2025
The Safe Step Walk-in Tub is doing everything it’s supposed to do. I got it for my parents and they’re enjoying it. The sales rep was kind and informative. We had a plumbing issue during the installation, we got it situated, they came back and finished the job, and everything was perfect. The tub functions well and everything works. They like the jets and being able to sit down, soak, and relax because it relieves their muscle pains.
Thank you for sharing your experience, Chaquilla! It’s wonderful to hear that the sales visit was informative and kind, and that the installation went smoothly despite the quick plumbing fix. It’s great that the tub is living up to expectations and making a real difference in your parents’ daily comfort and relaxation. Helping with muscle pain and improving quality of life truly shows the value of a Safe Step Walk-In Tub!
Reviewed June 14, 2025
The rep who did the presentation was good. He took a little while but it was interesting and I was learning. Then the installers came and the installation took nearly a day. The little guy was into it and he did most of the work. The older guy cut the stuff and the little guy did most of the installment.
Then I noticed it was leaking. If you got to shower on it and you don’t pull the shower curtain, it splashes out on the floor if you got it full. We’re still checking to be sure it’s not something else. The guy came out and checked it and he said it wasn’t leaking. It got water somehow from the bathtub into the basement and some of my ceiling was wet downstairs.
We’re still learning how to use it. It wasn’t explained to me as much as it should have been because I didn’t really know that much about it. I got in it one day and I filled it up. I was just gonna sit back and enjoy it, and then all of a sudden, I got sick. I couldn’t open the door and I couldn’t get out of there fast enough. It was full of water. I started letting water out to where I could get out.
The tub was a little different to what I had expected. I expected it to have been not as short, where you sit up high, and it’s not exactly alike laying down in a tub. But overall, I like my Safe Step tub.
Thanks for sharing your detailed experience, Bobbi! It’s great to hear that the sales process was thorough and that you appreciate the tub’s features like music and LED lights. It’s understandable that learning all the controls can be tricky but we're glad those small adjustments like the shower curtain can make a difference. We hope your health improves so you can enjoy the tub more often. It’s wonderful that despite some challenges, you still find it comfortable and have recommended it to your loved ones! Thank you for choosing Safe Step!
Reviewed June 14, 2025
I like everything about Safe Step. It has good quality. The sales rep was good and so was the installation team.
Thanks for sharing your experience, Zebulon! It’s wonderful to hear that the TV ad caught your attention and that the sales rep made a great impression. I’m glad the installation went smoothly and that you’re happy with the quality and performance of your new walk-in tub. Here’s to many comfortable and safe baths ahead!
Reviewed June 14, 2025
I saw Safe Step Walk-In Tubs on Fox TV. After doing some research, we decided to go with them because he’s the only representative we actually spoke with. He told us he had solutions for all the different types of tubs.
The installation went smoothly. I’ve had the tub for two weeks, and my favorite feature is the jets, the jets are helping my muscles.
Thank you for sharing your experience, Marilyn! It’s great to hear that the Safe Step representative made you feel confident and that the installation went smoothly with any issues quickly resolved. We’re glad the jets have been helpful and that the tub has positively impacted your daily routine. Thanks for choosing Safe Step!
Reviewed June 14, 2025
The interaction with the salesman from Safe Step was fine. During the installation, two people came out and they took almost all day. We liked them and it was well done. Having the tub has made it easier for me to shower and I can sit down.
Thank you for sharing your experience, John! We're glad Safe Step caught your attention and that the installation team delivered a smooth and professional setup. It's great to hear the tub has made showering easier and serves its purpose well. We appreciate your honest feedback and are happy to have provided a safer solution that meets your needs.
Reviewed June 14, 2025
I love my Safe Step tub. The only issue I have is the water splashes over. The front part of the tub is open, and the curtain only goes halfway, so the water splashes everywhere. It should have been built closed in. It’s expensive, but I don’t work so it’s hard for me. But they gave me my little ducky, so me and my little ducky have fun in the tub.
Thank you for sharing your experience, Linda. We're glad to hear the tub features are working well and that the customer service and presentation made a positive impression. At Safe Step, we are consistently enhancing the design of our walk-in tubs with you in mind, and we truly appreciate your feedback on the open front design. Your safety is clearly a top priority, and we're happy the tub is providing that added peace of mind.
Reviewed June 13, 2025
I recently got over surgery and I was having a few falls getting in and out of my shower. I decided that I might benefit from having a walk-in tub. The presentation was good. They put it in in one day. It didn't take all day. They didn't get here until about 10:00 and were done by 4:00. They filled it up with water, left me a diagram on what's what and so forth.
but I feel it’s a good product even though it’s too expensive.
Thank you for sharing your experience, Wayne! We're so glad to hear that the installation went smoothly and that you're finding added peace of mind with a safer bathing option. It’s great that the team walked you through everything and left helpful materials behind. While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Wishing you continued comfort and safety with your new tub!
Reviewed June 13, 2025
We did a little bit of research into it. We looked at other companies like Home Depot and Lowes and all of those. And he decided that Safe Step Walk-In Tub was the best. The installation took a full day, and the smart features that I liked are the LED lights and aromatherapy.
Thank you for sharing your experience, Kimberly! We're glad to hear the installation went smoothly and that you're enjoying the tub. It’s great that the team was able to walk your husband through the features. If you ever want to learn more about the tub’s extra features, like LED lights or aromatherapy, we're here to help. Thanks again for choosing Safe Step!
Reviewed June 13, 2025
The quality of the tub is excellent. Our initial contact was Benjamin, and he was very professional and it was a positive experience for both of us. A three-man crew arrived at 9:15 a.m. and they were pulling out by 3:15 p.m. I have nothing but good things to say about them. They used a demolition saw because they couldn’t get the old tub out in one piece. We have the combo and it’s got all the bells and whistles. It has 26 jets, 16 of those are water jets, the MicroSoothe Air, chromatherapy, aromatherapy and we've been extremely pleased with it. We'll be able to take care of it better than we did the garden tub that they took out because of the reading material they left us.
Thank you so much for sharing your thoughtful and detailed experience, Dennis! We're thrilled to hear that Benjamin and the installation team made such a strong impression from start to finish! It’s great to know you're enjoying our hybrid tub and all its features, especially the water and air jets, chromatherapy, and aromatherapy. These were all designed with comfort and wellness in mind, and it's wonderful to hear they’re already making a positive difference in your daily routine. We truly appreciate your kind words and your willingness to recommend Safe Step to others. That means a lot to us.
Reviewed June 13, 2025
I am quite upset with my Safe Step. After my first bath, the water ran all over. I thought the door is hard to close. My husband said you have to really shove it down. The next day, he took a bath and there was water all over the bathroom. He said he closed the door and didn’t know what happened. I don't know why Safe Step hasn't called to see how we were doing with that. It said that 10 minutes after it shuts off, it'll clean itself. No, it doesn't do that.
I tried to call Safe Step. "Our lines are busy right now." I don't need to hear that at 7 o'clock or 8 o'clock in the morning, so I was really upset.
I fell, to begin with, and my neighbor said I need something that will has a door that you don't need to walk over the tub. He showed me this on his phone, and he said, "This is what you need." A week later, I got a notice in the mail about Safe Step. So, I thought, "Okay, I'll try it." The guy came and we discussed this and it was good. They showed how the things will vibrate when it circulates on the back. The jets. It shows that the jets are working and it's for the feet. Well, no, I can't get the feet thing to even work because by the time I stretch out to get to the foot, I'm off the seat itself. It’s not really working." My husband said that jet tub is good for circulating the upper extremities, but not the legs.
I'm really disappointed in that. And then about the cleaning itself, that bothers me. Why doesn't that go off? It's only done that twice since. The fill-up is very, very slow and it doesn't keep hot, but he said that our hot water tank only goes up to 120 degrees. He said he could extend that, but he said, "You might need a different thing." No, I'm not gonna get anything different for that tub to go into that. To drain it, it does fine. But like I said, once I clean it out, then I have some water at the side of the tub after I have cleaned it.
Thank you for sharing your experience, Ruth. We’re truly sorry to hear that the tub hasn’t lived up to expectations so far. Your safety and satisfaction are our top priorities, and we understand how frustrating it must be to face these issues, especially after making a decision meant to bring peace of mind and comfort. We sincerely apologize for the trouble you’ve experienced and would like the opportunity to make things right to ensure everything is working properly for you and your husband. Please contact our customer service team directly at 1-800-989-5101 or by email at service@safesteptub.com.
Reviewed June 13, 2025
I had been investigating walk-in tubs for a long time and looked at several different companies. I saw Safe Step Walk-in Tubs’ advertisement on Facebook and went to their website to check it out. At first, it was mainly for me because I have arthritis, kind of like a preemptive strike. But now that my mother-in-law, who’s handicapped, is living with us, it became something we needed. My husband basically pushed the go button for us to get one.
The salesman was great, and the customer service person who called me to explain everything was great too. But when they were putting in the tub, they kind of wrecked the door frame on the bathroom. They put some caulking over it, but they didn’t even smooth it out or anything. I wasn’t happy about that part.
We haven’t been able to use the walk-in tub that much yet because our water heater is too small. In order to heat up all the water that goes into the tub, I need to get a new water heater. But we’ve taken showers in it and a couple of quick baths. It’s beautiful and it doesn’t leak.
Thank you for your thoughtful review, Ken. We're so glad to hear your Safe Step Walk-In Tub has made a meaningful difference for your whole family and that the tub’s features and functionality are meeting your needs. We appreciate your kind words about our sales and follow-up team. We're sorry to hear about the minor installation issue and will share your feedback with our team. Once your water heater is upgraded, we hope you can fully enjoy all the tub has to offer. Thank you again for choosing Safe Step!
Reviewed June 13, 2025
I used the tub last night, and I’m going to call Safe Step Walk-In Tub and get them to come out and work on it because the foot jets aren’t working.
The installer could have done a better job. I knew there are ways to take things apart properly, but they didn’t take their time. They came in, took a big hammer, and just started knocking stuff apart. When they got done, there were some screws and hardware that weren’t tightened properly.
I’ve only been able to use the tub one time properly since we received it at the end of May. I got their elite, it has a heated seat, nice lights inside, and jets. I had a clogged blood vessel in my leg, and my favorite feature is being able to sit in it with warm water.
Thank you for sharing your honest experience, Johnathan. We’re very sorry to hear that the installation did not meet your expectations and that you've ran into some issues with the tub. While we're glad to know the warmth and comfort of the tub have been helpful, we understand how frustrating it must be to deal with these issues. Please know we want to make this right. We encourage you to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can promptly assist with repairs and help you enjoy the full benefits of your Safe Step Walk-In Tub.
Reviewed June 13, 2025
I love the tub from Safe Step. I’m so broke down that I can’t get in a bathtub anymore ‘cause I can’t get up out of it. And I hardly could get in the shower either as I’ve got a bad fall risk and it was a major deal. The tub has made my life a lot better ‘cause I’ve been a clean person that would take a shower every day. Sometimes two showers even. I’d take a whore’s bath every other day. But not being able to really get in and soak, take a bath or shower, it really bothered me and just sounds disgusting, but for months at a time.
The installation guy from Safe Step Tubs was courteous. He cleaned everything up and did a really good job. The tub is expensive, but it’s probably the best investment I’ve ever made. I use everything on it. Once it fills up, I turn the air jets and the water jets on and just kick back in it.
Thank you so much for sharing your experience, Terry. We're truly glad to hear that your Safe Step Walk-In Tub has made such a positive impact on your daily life. It’s wonderful that the installation went smoothly and professionally, and even better to know that the tub is delivering the comfort, safety, and relaxation you were hoping for. We know how important it is to feel secure and independent at home, and we’re honored to have played a part in restoring that for you. Thank you again for your kind words and for recommending Safe Step to others. Here's to more comforting baths in your future!
Reviewed June 13, 2025
I got it because I had a hard time getting in the other Whirlpool tub that I had. I also got it for my aches and pains, but it doesn’t help so much. The salesperson was very efficient, covered it completely well. The installers were terrific. I never saw workmen that worked as hard and as fast as what they did. They were very good, very informative about the tub. I had a flood the first time I used it. I didn't have the door locked properly. I'm not crazy about that voice I hear when I turn it on, either, but it's working out. I do think I'm gonna have to get a bigger hot water heater. But I'm very satisfied and I like it a lot.
Thank you for sharing your experience, Donna! We're so glad to hear that your Safe Step journey started off positively, from a helpful and informative sales visit to a hardworking and efficient installation team. It’s great to know you’re enjoying the tub overall and finding it easier to get in and out, which is such an important part of staying comfortable and safe at home. We appreciate your feedback and recommendation. Here's to many more comforting baths in the future!
Reviewed June 13, 2025
My wife saw an advertisement for Safe Step and decided that's what she wanted. They were able to install it quickly.
Thank you for sharing your experience, Henry! We're glad to hear that the installation team made a strong impression and that the walkthrough helped you feel confident using your new tub. While we understand the investment can feel significant, we're happy to know you feel the quality and service made it worthwhile. Thank you for choosing Safe Step!
Reviewed June 13, 2025
I had a tub from Jacuzzi but they no longer made the tubs and didn’t have the parts, so they referred me over to Safe Step. The guy came out and explained everything to me, showed me the features of the tub and what to expect. Installation took about four hours. They came in, took the other one out, and installed this one, caulked around it and made it look nice. They did an excellent job. I like the jets and the Bluetooth surround sound where you can pair it to your phone and play from your playlist while you're in the tub. It's a lot safer and you don't have to worry about falling. You can sit while you bathe or shower, then use the handheld shower to rinse yourself off. It's the best thing going for getting a bathroom redone.
Thank you so much for your thoughtful and detailed feedback, Patricia! We’re thrilled to hear that the installation process was smooth and that you're enjoying the features of your new Safe Step Walk-In Tub, especially the safety and comfort it brings. We’re also glad our team was able to provide a clear and thorough experience during the sales visit. However, we’re sorry to hear about the delay in resolving the issue with your tub stopper. We understand how important timely support is and appreciate you bringing this to our attention. We would like to assist and promptly address this issue. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed June 13, 2025
I purchased a walk-in tub because I wanted the therapeutic benefits. The sales visit and the installation went great. I’ve only used the tub a couple of times. Theres a couple of knobs that I still don’t know what to do with. So, I could have had better instructions.
They did demonstrate how to use it at the time, but there was no water in it. They couldn’t have demonstrated it any better. But it’d be nice if there was a chart or some written instructions. I’ve looked through the book but didn’t see anything.
I just would like better directions. It wasn’t the installers, ‘cause there was only so much they could’ve done. I wasn’t gonna get in the tub naked and have them show me.
Thank you for taking the time to share your experience, Margo. We're so glad to hear that the buying and installation process went smoothly and that you're happy with your Safe Step tub overall. We truly appreciate your honest feedback about the user instructions, we understand how important it is to feel confident using all the features. We’ll make sure your suggestions are passed along to our team, as we’re always looking for ways to improve the experience for our customers. If you'd like further assistance with any of the tub’s features, please don’t hesitate to contact our customer service team at 1-800-989-5101 or service@safesteptub.com, we’re here to help!
Reviewed June 5, 2025
I enjoy this tub but I think it is way over priced and would not recommend it just because of the cost. Jimmie, our sales rep, was very slick and smooth in his presentation. Be certain NOT to call Safe Step first, see other company presentations before buying, because Safe Step is high-priced and seems to be really proud of that. Not saying it should not be the highest priced option as the product is good, but just be aware and know that you are paying a premium price for this product before you get buyer's remorse.
Hi Mike, we are glad to hear that you are enjoying your tub! We sincerely apologize for the dissatisfaction you've expressed with our company, and we appreciate you bringing your concerns to our attention. At Safe Step, we strive to ensure a comprehensive and transparent service for our customers. Our all-inclusive package encompasses the tub, installation, and comprehensive service. We want to reassure you that the price for the work specified during your in-home consultation is the lowest available. This pricing takes into account the equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please feel free to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are committed to addressing your needs and enhancing your experience with Safe Step.
Reviewed May 28, 2025
I had tub installed two months ago. And my life has been hell since. They broke walls panels buckled pipes broke. Water everywhere. Tiles in two bathrooms cracked. Mold formed. Electric part blew. Customer service told me it's mine now. She was rude. This is top of the line tub. Two months my house is destroyed. My partner is a veteran with a lot of health issues that's why he purchased. And they don't care once they are paid. We are elderly and this is how they treat their customers. Take the money and run. And I have pics to back up. Don't let this happen to you.
Rene, we are very sorry to hear about your experience. We deeply regret the stress and hardship you’ve endured after the installation. Your home and peace of mind should never have been compromised, especially under such important circumstances. We take this feedback very seriously, and we want to help make things right. Please don’t hesitate to reach out to our customer care team at 1-800-989-5101 or service@safesteptub.com so we can follow up with you directly. Your feedback is important, and we appreciate you bringing this to our attention.
Reviewed May 13, 2025
I couldn’t have been happier with my new Safe Step Tub! The entire team was a pleasure to work with from the phone for the delivery , the initial consultation with Charles, and the installation team, throughout this project Charles listened carefully to our concerns and reasons why we wanted the tub. The team who installed our tub showed up promptly, worked diligently throughout the day, and finished the project the same day! It's a big commitment but we feel at 81 it is worth doing. I do wish we had included the overhead shower.
I was highly impressed by their commitment to going the extra mile. The craft skills and attention to detail in the finished project truly were really impressive. My new step-in tub exceeded my expectations, and I am grateful to Safe Step for bringing me the security to know that now I will be safe taking my bath. Thank you, Charles and the installation team, for a wonderful job well done. I highly recommend Safe Step.
Sheila, thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that your experience with Safe Step was positive from start to finish! It’s wonderful that your new walk-in tub is bringing you both comfort and peace of mind. We understand how important safety and independence are, and we’re honored to be part of that journey. Your note about the overhead shower is appreciated, and we’ll be sure to pass that along for future improvements. Thank you again for your recommendation, it means the world to us!
Reviewed May 7, 2025
Beware of the salesman insisting that you watch a video first and demeaning other manufacturing companies of walk-in tubs as being inadequate. Beware of the fact that what they show you in the video is add-ons only. They may not tell you so. Beware of the financing as they attached my home so it became a second mortgage. Don't take the salesman's word for what's in the contract. If he cannot leave it with you to read over, forget it. The tub is fantastic but the financing was terrible because the tub ended up costing $26,000.00 with 15 years to pay off and it comes out to $49,000.00 if you go the full 15 years with interest. I'm 78 years old, go figure. Get your own financing, do believe every word the salesman says.
Shirley, we extend our sincere apologies for the dissatisfaction you've expressed with our company, and we genuinely appreciate you bringing your concerns to our attention. At Safe Step, our priority is to provide a comprehensive and transparent service to our customers. Our all-inclusive package covers the tub, installation, and comprehensive service. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. This takes into account an equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed May 2, 2025
I'm 75 and I realized bathtubs are really dangerous places for someone who's getting older and a little bit less mobile. I realized that Safe Step was the product that provided all those amenities of a safe tub and a safe bathing experience. It was the first thing I considered when I bought this house last year. If I'm going to live on this planet for more years, I need more things that are helpful for me to get around and to minimize any types of safety issues. The installation went very quickly and very easily, which I was surprised at because I thought there was a lot of intricate things that were going to take a lot of time, but the installer that came was quite adept, trained, and knew what he was doing and everything was done within the day. That was amazing.
The product is what I expected. I expected something that was user-friendly and there are more bells and whistles on this unit than I even dreamed of. The added benefit of that little well where you can put some aroma therapy in and it gets distributed during the bathing process is phenomenal. Also, the use of light does have a tremendous effect upon the senses. I have a doctorate in education and psychology specifically, and I'm very much into those things that affect our mind, body, and spirit. My favorite is the intense whirlpool effect of the massage water, which helps my legs. I have somewhat diminished circulation in my legs due to a medical condition and that helps stimulate and it just feels good. When it was demonstrated to me by the salesperson that came in that there's light, aroma, and massage therapy, that was a very positive selling point.
The company thought of all the possible combinations of a bathing experience, from the typical being submerged in water, a movable showerhead, a handheld one to all of these details that make it so much easier. Maybe I don't want to take a bath. Maybe I want to just take a nice, stimulating shower and I can do that. I can do all these possibilities. I used to have a big problem with the water setting in my regular shower but with the unit here, it regulates the temperature and it will do it for you to avoid any surges or that sense of, “Oh, what was that?” All of these other details were thoughtfully put into this unit.
I have to admit, the unit was a bit more than I thought it would cost, but then when I thought about it, I recognized that whatever years I have left, I don't want them to be with this anxiety over keeping clean and practicing good hygiene. I don't want to compromise that with the fact of worrying about whether I can get in and out of a tub. I'm more concerned with just doing what I need to do to stay healthy and clean. I can take a safe bath, shower, and I can maintain my personal hygiene at a high level so I don't have to worry about any of that kind of social offensiveness, which to me, is a big deal.
Thank you for sharing such a thoughtful and detailed review, Robert. We’re honored that Safe Step was your first choice when moving into your new home and that it’s lived up to your expectations. It’s wonderful to hear how the features—like aromatherapy, light therapy, and the whirlpool jets—are supporting your physical and emotional well-being, especially given your background in education and psychology.
We truly appreciate your perspective on the value of investing in safety and independence. It means a lot to know that Safe Step is helping you maintain your health and hygiene with confidence and comfort. Thank you again for your trust and for choosing Safe Step!
Reviewed April 27, 2025
My husband was in the hospital and he had knee surgery, and he turned around and had a bowel obstruction that night, and he was in really bad shape. And I didn't know how I was gonna be able to take care of him, getting him in and out of our regular tub so we got Safe Step. He likes it very much because of it’s accessibility.
We've had a couple problems with the tub, and the service people come out, but they can improve on the turnaround of the service people coming out. I called on a Friday, and I guess that wasn't a good thing. I should have called on a Monday, because the work order got lost over a weekend, and so it was two weeks before I called back and got somebody.
When the guy come out this last time because my jets weren't working, and I asked him about cleaning the tub, because I followed the instructions, and we were taking pails and pails of bubbles out. He told me I can use vinegar instead of bleach which is a nice thing to know. If they have any updates it would be nice because they have our emails and our phone. And I wouldn't have known anything unless they come out to service my tub and told me about it.
The reason we got SafeStep is because it is made in America. This is not a fly-by-night investment. I tell everybody, “This is my car sitting in my bathroom.” However the turn knob which is the the diverter to go from the shower up broke. And because of that I’ve been taking more showers since I’ve got this tub. I used to take a bath every night. But I hate to sit in and wait for it to fill up. I bring my tablet and my phone with me just to sit in there and try to occupy myself. It goes down quicker than it does filling. That’s the only downside.
I'm coordinator of the pantry, and when I come home, being over at the pantry and working for four or five hours and get home at 9 o'clock at night. I used to sit and start my bath. I have fusion in my back. I've got hardware in my back, in my arm, and I had my hip done. I got hardware all over the place, so when I get into the tub it's great. I bend my knees. I sit down in the bottom, and then I'm right up to my neck.
I’m bending my knees when I'm coming back up, so move my joints around. If I’m sitting on the seat, I’m not going to have the water or the bubbles up to my neck. If I sit down in the bottom, I got the water all the way up to my neck and just use the foot jets. I use the foot jets and the bubble and the air. They do the same thing. Right in the book. it says, “You don't have to fill it up all the way if you need to just use it for your feet.” But I use it for my whole body.
I hope they improve on their communication and updates of the maintenance. Seeing that it's been over a year, we should have had the update, because I follow those directions in the folder that I have.
Jane, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed April 26, 2025
I wish I hadn’t gotten the Safe Step. They were more interested in selling the unit than keeping the customer happy and helping an old man who can hardly walk. I wanted a shower on it, and they didn't want to put it. They also didn't put the curtain to keep the water from splashing out of the tub area. They said they weren’t included in the deal. The seat is a bit too far away from the controls and I have limited movement, so I have a hard time reaching it. The handlebar is also a bit too far away from the seat and I don't have the strength to grab it and get up. I need somebody to help me stand up from the seat and get out. I’ve only used it twice because it’s difficult for me to take a bath in there and I'm still using my old chair underneath the shower because it is more feasible. Another thing, they advertised the tub at $8,000 and the salesman that came said I would be getting a lot of discounts. By the time they got done with it, it was almost $20,000.
Jaime, we extend our sincere apologies for the dissatisfaction you've expressed with our company, and we genuinely appreciate you bringing your concerns to our attention. At Safe Step, our priority is to provide a comprehensive and transparent service to our customers. Our all-inclusive package covers the tub, installation, and comprehensive service. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. This takes into account an equal quality of materials, features, installation, and other specifications. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed April 26, 2025
I was interested in purchasing a tub because my mother is 88 and she doesn’t move as fluently as she used to. She likes taking baths and has never taken a shower. It got hard to have her get in the tub, and then help her get out.
Safe Step’s salesman was very good salesman. He was very compassionate and had done his research about other tubs. The installation went well. However, part of the wall had to be removed and I wasn’t really happy at the end product with that. It had to be put back in a condition where all I had to do is paint it. But it just wasn’t the best job. The installer said he’s not a drywall person. So my advice is, if you’re not that kind of person, you need to bring a person with you that can do that job.
With regards to the tub itself, my mom likes it. It’s something new. She has realized that it has great benefits in terms of the jets that help with circulation, her back pain and her leg pain. It also has the micro soother that cleans her pores out. She feels really good afterwards. The tub has given her independence as well. The only thing that she may need a little assistance is how it works. But she can get in and out and don’t need the help that she used to need. The tub may be really expensive. But if you can make it happen for someone that you love, it’s worth it.
Hi Pomeroy, thank you so much for sharing your thoughtful feedback. We're thrilled to hear that your mother is enjoying the many benefits of her Safe Step Walk-In Tub, and that it’s helping her maintain her independence and comfort. We do apologize for the wall repair not meeting your expectations. Your trust in choosing Safe Step for your loved one truly means a lot to us. If we can assist further in any way, please don't hesitate to reach out!
Reviewed April 26, 2025
I first heard about Safe Step on TV, and I called to speak with someone about getting the tub. The interaction I had with the person I spoke with and the installation team were both good.
Richard, we're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!
Reviewed April 25, 2025
The person from Safe Step who came to do the presentation was cordial. Installation was great. No problems, everything worked, no complaints. I like the safety aspect of the tub. If you have a tendency to fall, it prevents that. It’d be nice if it'd been a little cheaper. But you get what you pay for.
Hi Al, thank you so much for sharing your experience with us! We're thrilled to hear that you are enjoying the safety features and that the sales and installation processes met your expectations. We understand your thoughts on pricing and truly appreciate your belief in the value of the product. If you ever need any assistance, feel free to reach out — we're always happy to help! Thank you for choosing Safe Step!
Reviewed April 25, 2025
Safe Step was good. I wouldn't have bought it if I didn't like it. They explained what it was, what it would do, and how you'd use it. The tub was okay. I had to have a lot of extra work done because I had other parts in there that had to be removed, and then the walls moved out and stuff. So it ended up costing me a bit, but it was worth it. The installation was fine. I didn't have any problems. They came in the morning. They were done by noon or early afternoon. They said wait 24 to 48 hours before I could use it. My favorite feature is the jets and the bubblers. Look into it if you're interested. It's a good product.
Doris, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. Here's to many more safe and comforting baths in your future!
Reviewed April 24, 2025
I liked the Safe Step experience. The sales visit was okay and the installation went smooth and easy. They were in and out. It was quick. They were only here about six hours. The quality of the tub is excellent for aching joints. It helps a lot. I also like how easy it is to get in and out. The only thing I could say is the door entrance could be a little wider. My wife is a little heavier and it is hard for her to get around the door. The door should swing out and stay in. That's the only thing I can see.
Paul, thank you for sharing your thoughtful feedback! We're so glad to hear that your experience—from the professional sales visit to the smooth installation—was a positive one. It's wonderful to know the tub is already helping with your joints and skin, and making daily routines more comfortable. We appreciate your note about the door width and will be sure to share it with our team as we continue to improve. Wishing you continued comfort and wellness with your Safe Step Walk-In Tub!
Reviewed April 24, 2025
I kept falling in my existing tub and hurting myself, so we looked at a lot of walk-in tubs online. We found Safe Step Walk-In Tub. The salesperson was great. The installation was perfect. My brother likes it. He thinks it’s the greatest thing since sliced bread. But I do not like it at all because it’s just too big. I can’t lie down in it and read. There’s a lot of stuff I can get in and out of it, but I can’t enjoy a bath, so I don’t care for it at all.
Peggy, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a smooth installation process and that your brother enjoys the tub. However, we are sorry to learn about your personal dissatisfactory. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 24, 2025
Installation was fine, but the salesman misrepresented the usability of the tub for tall people. My husband is 6'1” and I'm 5'11”, we're too tall for the tub, and he knew that when he sold it to us. He was nice, but he was just in the business of selling stuff regardless of the quality. It only comes up to mid chest as far as the water, and there's no room to scoot down. If you're 5'4, I'm sure it would be great. But for tall people like us, it’s useless.
Diane, thank you for taking the time to share your experience with Safe Step. We sincerely apologize for the challenges you've encountered and want to express our regret that your expectations were not met. It's disheartening to hear that the communication regarding the size of the bathtub did not align with the delivered product. We understand the frustration and inconvenience this has caused you. We would appreciate the opportunity to explore potential solutions to enhance your satisfaction with the tub. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com so we may assist you. We look forward to hearing from you soon!
Reviewed April 24, 2025
I already had had walk-in tubs before by other companies, but I thought this one by Safe Step was the best. The salesman was very informative and professional. He answered all my questions. Any doubts I had, he covered them successfully.
Installation was fine, The installers worked on it all day. I had another tub in there, so it took some time to get it out. I guess they ran across some problems o it went into the second day of installation, but everybody was professional about it.
The tub is fine too so far, and I soak in it every night. I do wish it had a little bit more jets on the side because the one I had before did have more jets. This one only has jets in the back. I believe the other one we had had jets on the side. But other than that, the tub is fine.
The tub helped me tremendously because I had broken my arm. I was used to one because my husband was handicapped for years, so we had one at the other house. I bought a new house that had a tub real low. When I put this in it, it helped me out tremendously because I was able to take a bath. I used to only take showers.
Yvonne, thank you for your thoughtful review! We're so pleased to hear that Safe Step stands out as the best quality walk-in tub you've experienced. It's wonderful that it's made your daily routine more comfortable, especially after your injury. While we appreciate your feedback on the jets, we’re thrilled to know the overall experience has been positive. Thank you for your trust and recommendation!
Reviewed April 24, 2025
I chose Safe Step because I was told it was guaranteed to be non-slip, but I slipped in the tub. I had one foot out and my other foot slid right across the floor and I went down. As a result, I ended up walking on a broken femur for two months and haven’t used the tub since. The tub itself is fine, but they cannot say it is non-slip.
Reviewed April 20, 2025
The Safe Step Walk-in tub is so far going fine. The salesman was very good at presenting it, and the installation team were great. Overall, it works good.
Richard, thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with our team. Thank you for choosing Safe Step! Enjoy your new tub!
Reviewed April 20, 2025
I have osteoporosis, had four fractured vertebras, have to get ESI injections, steroid injections, and the Safe Step tub helps a lot. The salesman was very informative. He spotted me as the mechanic type so we talked about that stuff. The rain shower is great, but I use the wand more because I can sit on the stool that's built in the tub. I got the biggest one because I'm 6'2" and I need big, so that works well. My only problem with filling it up is the heater isn't quite big enough. But I didn’t want to change it, so I have to adjust the faucet throttle for the filling, let the heater catch up, and then I turn it high for a little bit. I love jets. They’re good and there’s a timer built into that. But I don’t know how to set it because when the salesman came, he explained a lot of stuff, and when the guys came and put it in, I thought they were gonna go through everything, and they didn't because it was 8:00 PM by the time they finished and they just wanted to get home. I didn’t blame them for that.
The only shortcoming of the whole deal was that my piping in my house was substandard. Instead of half inch, it was three-sixteenth and it would take over an hour to fill the tub with me in it. I had a plumber come out and put in a pump because the water system is on the first floor and the tub is on the second floor, which the poor guys had a hard time getting up the stairs, but they got it done. I had to change my piping to a three-quarter inch, and that was an additional $3,300 to the job. But it works fine now, so I can't whine too much.
Paul, thank you so much for sharing your experience. We’re thrilled to hear that the Safe Step Walk-In Tub has been transformative for you, especially with its therapeutic jets helping with your osteoporosis and past vertebrae fractures. It’s also great to hear that the tub fits you comfortably!
We understand the unexpected costs can be frustrating, but we’re glad to know the adjustments have allowed you to enjoy the tub as intended. Thank you again for your feedback and recommendation! We're pleased that Safe Step has made a positive impact on your daily life, and we’ll continue to work on improving our service to make it even better.
Reviewed April 20, 2025
The sales visit with Safe Step was very positive. They were good in terms of their knowledge and professionalism. The installation experience went well. They had to take out a wall in an adjacent bedroom to get the tub in. I was a little concerned about that, but they put everything back and it even looked better than it did before they started. The process took about six hours, but the quality of the work was excellent.
The tub took a little getting used to, but the therapeutic quality made it all worthwhile. I have back problems and all the jets that cover different parts of your body really worked for me. I had a recent fall where I hurt my hip and the tub has helped that considerably too. But the fill-up time is lengthy while the drain time is pretty rapid. It's not cheap, but it's worth the money.
While you wait for the tub to fill and drain, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Thank you again for choosing Safe Step, and don’t hesitate to reach out if you have any questions or need further assistance!
Reviewed April 20, 2025
I purchased the Safe Step tub as a gift for my son and wife and they came to enjoy it. The installation was very efficient. They came out and did it in a day. The quality of work was very good. It's a nice piece of equipment. It was well-made, presented well, and I don't have any problems with it at all. It's a little on the expensive side, but it is worth it. One of the good features would be the oxygen bubbles that help clean the skin. It also gets the water in and out of the tub quickly.
Charles, thank you so much for sharing your positive experience! We’re thrilled to hear that your wife and son are benefiting from the Safe Step Walk-In Tub, especially with the oxygenation feature and the improved ease of entry. It's great to know that the installation was efficient and the product is living up to your expectations.
We're glad to hear that the quality and the safety features have made it a worthwhile investment for your family. We truly appreciate your recommendation! If you ever need any assistance or have further questions, feel free to reach out. Thank you again for choosing Safe Step!
Reviewed April 19, 2025
Before you buy a tub and put any money down, make sure you know how much water goes in the tub. The sales representative from Safe Step was great. He explained everything but how many gallons the tub needed. Now I gotta buy a water heater that consumes 90 gallons. That's the only thing I'm pissed off at. I don't even know if they make one that big.
I got the Safe Step tub because I hurt, and I can't get in the tub anymore. I can't take my bath. I can't climb the stairs. Now, I can't use the Safe Step tub either. There's not enough hot water. It only goes a quarter of the way. That's 40 gallons. I'm sitting there freezing, and the water would go up to my chest, and that was it. I'm disappointed in the whole thing.
Anne, thank you for taking the time to share your feedback. We're glad to hear that our sales representative made a good impression and that the installation with the Safe Step team went smoothly. However, we're sorry to hear about the issues you've encountered with the water supply and the challenges with your personal contractor. We understand how important it is for your bathing experience to be comfortable and reliable.
Customer satisfaction is our top priority, so we appreciate your suggestion to confirm the water requirements in advance. If you need any assistance or have further concerns regarding the water heater or any other issue, please don't hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re ready to help!
Reviewed April 19, 2025
I’ve enjoyed my experience with Safe Step. The representative who came to my house answered all my questions and took care of everything.
There are only two issues I’ve encountered. The girl who cleans my tub, she polishes everything, and the big round shower got loose somehow. The other thing is that when you shower, the water runs down from the showerhead, it slants and ends up on the floor. When we take a bath then we have to mop the floor. If I could get that fixed, that would be great.
Colleen, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your overall experience with Safe Step has been enjoyable and that our team provided a professional and thorough service. However, we are sorry to learn about the shower head issue and the water runoff problem you’ve encountered. Customer satisfaction is our top priority, and we truly appreciate your feedback. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed April 19, 2025
I've enjoyed the Safe Step walk-in tub, and I'm glad I bought it. It's well put together. I won't have to worry about depending on my kids to help me get into the tub. A gentleman from Buffalo set up an appointment, then he came and he explained it from A to Z, wasn't pushy, and he was excellent. I like the MicroSoothe, where it cleans and regenerates my skin. When that stops, I usually use the heated seat in the back. At the time, I thought it was expensive, but that's fine ‘cause you pay for what you get.
Thank you so much for your thoughtful and heartfelt feedback, Harry! We're truly glad to hear that your experience—from the initial consultation to enjoying your new tub—has been such a positive one. It's great to know the bubble feature, heated seat, and backrest are bringing comfort and a little luxury to your daily routine.
We're also thrilled that you’re finding greater independence with your Safe Step tub—that’s exactly what we hope to provide. We appreciate your recommendation and are here if you ever need anything down the road!
Reviewed April 19, 2025
I’ve talked to a couple of different people and they said they were gonna call Safe Step. My wife loves the walk-in tub beautifully. It was for her more than anything else. I haven’t really used it as I use the shower. The only thing is that the shower head itself could be tipped out a little bit rather than straight down. Because you gotta put it way up in order to get underneath it to get anything because it’s all over your head. They could maybe put it on a little swivel head.
Thank you for sharing your experience with us, Leon! We're so glad to hear that your wife is enjoying the Safe Step tub and that the installation went smoothly. We appreciate your thoughtful suggestion about the shower head direction. Feedback like yours helps us continue to improve, and we’ll be sure to pass it along. Wishing your wife many relaxing, comfortable baths ahead!
Reviewed April 16, 2025
I don't use the Safe Step tub myself. It's for my mom. We are really thankful for those tubs. I just looked them up and they seemed to have a little bit more accolades than others. They sent a gentleman out. He was wonderful and he explained everything to us going forward on having them put in and he took all the measurements. The company is a well-oiled machine.
They're put on the first floor level and she does have caregivers taking care of her during the day and they are able to get her in there safely. She can sit comfortably and they help her shower. So the tubs have been really great. In lieu of her surgery and limited mobility right now, they've been a huge blessing.
The installers were incredible. They had to take a little bit off the wall, but they put it right back. Everybody was super professional. They sent the electrician out first to make sure there was enough electricity to support these tubs and they were great. The one gentleman that went over everything with me at the end was just super patient. He went through everything thoroughly.
I can't say enough good things about them. From the first phone call I made to the appointment till they were done and completed, it was so professional and well done. It was just incredible.
Hi Hermeen, thank you so much for sharing your story. We're honored to have been part of making your mom's recovery and daily routine a little easier and safer. It’s wonderful to hear that the installation process went smoothly and that our team exceeded your expectations. Wishing your mom continued healing and many more relaxing, comfortable moments in her Safe Step tub!
Reviewed April 15, 2025
I had an amazing experience with Safe step. They transformed my old bathtub into a beautiful, modern walk-in shower — all in just one day! The team was professional, efficient, and paid great attention to detail. The quality of the work and the product exceeded my expectations. From start to finish, everything was handled with care and expertise. Highly recommend them for anyone looking to upgrade their bathroom quickly and stress-free!
Thank you so much for the glowing feedback, Yitzchok! We’re thrilled to hear that your experience with Safe Step was seamless from start to finish. Transforming your bathroom in just one day while exceeding your expectations is exactly the kind of service we strive to provide. Enjoy your new walk-in shower, and thank you for recommending us—it means the world!
Reviewed April 15, 2025
The sales representative from Safe Step was very friendly, helpful, and knowledgeable about the product. We purchased the walk-in tub combo with the shower. They were there most of the day. They took out the old tub in the morning and put in the new one in the afternoon. I was only able to use it for a month before we had to leave for Arizona, so I'll be anxious to reuse the tub when we return.
I'm happy about the tub, but it's very expensive. We could afford it, but people are shocked when they hear we spent over $9,000 for a bathtub. It is a lot of money, but it’s toward the end of my life and I need a bathtub that I can use.
Frances, thank you so much for sharing your experience! We’re thrilled to hear that our team delivered a smooth and supportive sales and installation process. We want to reassure you that the price quoted during your in-home consultation reflects our commitment to offering the lowest available price. If there are specific concerns or details you'd like us to address, please don't hesitate to reach out to our team at 1-800-989-5101 or service@safesteptub.com. We are dedicated to enhancing your experience with Safe Step.
Reviewed April 13, 2025
I’ve had a nice experience with Safe Step. I came across it a long time ago, read about it, and eventually decided to go with them. The sales representative was good and they were able to answer all of my questions. The installation was fast and completed in one day. The walk-in tub was easy to use and it allows you to relax and its more convenient than the regular shower.
Stan, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
The Safe Step tub serves its purpose. We use it knowing that we're not gonna fall and get hurt and we're satisfied. The young men that put it in, oh, my God, I couldn't have asked for anybody nicer. They were very good at their job and careful with what they were doing. Can’t complain.
Mrs Oxx, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot.
Reviewed April 13, 2025
I referred another tub to my dad’s friend. They're 90 and both are very happy with it. Ruben was our salesperson and he did an outstanding job. My dad’s friend didn’t have any family nearby, so I stepped in and helped make the deal.
The installation on his tub took about four hours. It was a newer house, so it went right in. For my dad’s tub, we had to make a separate drain so it wouldn’t go into the septic tank, and it was set inside a cave-looking area. The crew was outstanding.
Ruben was totally up-and-up. I asked him about the second tub, and he told me that Safe Step has a referral program. It’s been almost a month, and I haven’t seen anything yet. Ruben said it would come at the end of the installation, when they collected on the second tub.
I researched the Safe Step tub myself. I liked how it was designed, more like a boat compared to the other stuff out there. My favorite feature is the safety, because of my parents. My mom and Bernie’s wife are both kind of weak, but the handle is a little stiff. We’ll see if it loosens up over time.
I understand that the handle has a gasket that compresses, so we’ll keep an eye on that. I don’t have any issues with the tub’s design, it has to be safe. Getting out isn’t too bad because they can lean back, and they’re used to that.
Spike, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
I had Jacuzzi tub and it was hard for me to get in and out of it. When Safe Step came out, they were very nice. They were two good guys, and they did a good job installing it in six hours. The salesman did a good job too. I got a very bad back so the jets on the back help, and it is easy to get in and out. It serves a purpose. It also does not take too much time to fill it up, and it takes no time to empty it. Overall, it is useful and it works fine.
Leonard, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
The salesperson from Safe Step Walk-In Tub was very helpful in describing and showing us how the tub worked. The installation went well. They did have to take down the door frame, cut it a little larger, and then put it back. I’m not really thrilled with the way they put it back, but it is what it is.
We’ve had a lot of problems with the tub. We had people come out four times for the drain issue. The recent service was yesterday, so we’ll see how it goes. My wife mainly uses it. I’ve used it once. She likes it very well when it works, but not being able to fill the tub up when the drain doesn't work, and she just uses the shower. So that’s a mighty high-priced shower. I wouldn’t do it again, considering what we got.
Hi Jim, thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your experience hasn’t lived up to expectations. Your concerns about the installation and repeated drain issues are absolutely valid, and we understand how frustrating that must be—especially given the investment you made.
We’re grateful to hear your wife is still able to enjoy the tub, but we know it should be working perfectly for both of you. We’ve shared your comments with our service and quality teams to help improve future experiences and address ongoing concerns. If there’s anything more we can do to support you or follow up on your service needs, please don’t hesitate to reach out at 1-800-989-5101 or service@safesteptub.com. We truly appreciate your patience and the opportunity to make things right.
Reviewed April 13, 2025
I first heard about Safe Step from the AARP Magazine. And so far it’s working wonderfully. I like everything about it because I’m in a wheelchair. Everything has been really helpful as far as making sure that I could be in a tub and a shower safely. The customer service and the initial salesman and the installation team, electrician and the installers were fabulous. It went exactly as they told me it would go.
Hi Mrs King, thank you so much for sharing your experience! We’re thrilled to hear that your Safe Step Walk-In Tub has made such a positive difference in your daily routine and that our team delivered a smooth and supportive installation process. Your kind words mean a lot, and we truly appreciate your recommendation.
Reviewed April 13, 2025
Safe Step did a lot of advertising, that’s what led me to choose them. At the age of 93, I need to be a little more careful. The sales visit was good and the installation took two days with two people. They had to do quite a bit of work, but they did a very neat job. I was impressed.
I’ve used the product, but the drain is in the wrong place for the shower, which is frustrating and that’s my biggest complaint. Other than that, it works well.
Mr Hasting, thank you for your thoughtful feedback and for sharing both the positives and the areas where we can improve. We're glad to hear you're enjoying the relaxing bubble bath experience and that our installation team left you with a clean and precise setup.
We appreciate you pointing out the drain placement concern, and we’ve shared your input with our product team for future consideration. If you have any additional feedback or questions, feel free to reach out to us at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed April 8, 2025
We really love our new walk in tub. These guys were amazing doing an install in one day. Very polite and very professional. We were having a hard time finding a local plumber to give us a quote. My husband found them on line and within hours, they called him and set up an appointment for the next week. That's what I call service.
Barb, thank you so much for your wonderful feedback! We're thrilled to hear that you love your new walk-in tub and that the installation went smoothly. Our team takes pride in providing professional and efficient service, so it’s great to know that it made a positive impression on you. We're also glad we could assist you in securing a local plumber quickly. Providing timely and reliable service is what we strive for, and we're so happy to have been able to meet your needs. If you ever need anything else, don't hesitate to reach out. Enjoy your new tub, and thanks again for choosing Safe Step!
Reviewed March 24, 2025
Tub is for my handicapped wife and the control for turning water on and off does NOT have a detent or other device to easily find the off position and keep it in off position causing a lot of water to be wasted if not set exactly by checking and double checking that no water is coming out of spout or shower head. I frequently find water coming out of spout when I go into bathroom after my wife has used tub. Water control is very easy to turn on so that even a bath towel brushing lightly against it will turn it on. This is a design flaw that has caused thousands of gallons of water to be wasted in my home and the energy required to heat that water is also wasted.
Hi John, we apologize for the issue with completely turning off the water. At Safe Step, we strive to delight our customers through our consistent quality standard across all our products. We would like to assist and promptly address this issue. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 23, 2025
We had very good interactions with the Safe Step sales rep, and he was very good. Everything went well during the installation, and the guys were in and out of here in one day. The quality of work that was done was excellent. My wife mostly uses it, and she likes so sit down in the heated seat.
Roger, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. Your satisfaction and the enhanced comfort brought by the Safe Step Walk-In Tub truly delight us. Here's to many years of continued enjoyment!
Reviewed March 23, 2025
The Safe step sales representative we dealt with was great. The installation was okay at first. There were some things that we paid for that we did not receive when the installation was done. So, I had to call the company back and get it resolved. I tried to contact him beforehand and he would not answer me back. And I said, “I’ve got to turn it in.” Because we paid for a window and, it’s like a window seal that goes around a window. It’s like framing out your window with plastic. So, the wood would get damaged and water doesn’t leak down behind your walls.
First of all, we paid for that, and the guy said, “No problem.” The salesman said, “No problem. We can have that done whenever they come install it.” They installed everything but did not do that. They told me to smear caulking all over it. And I did that and painted it, and it looked like crap against that new installation. So, I called the company back and said, “Hey, listen. This is what the guy told me and they didn’t put it in.” So, they sent them back out here again. He was pissed off because he had to come back out. They did it half-assed.
Nevertheless, I like the walk-in tub. I don’t have to climb my stairs anymore to go take a shower. I am on SSI because I have a condition and it’s hard to get around. When you take a hot shower, you get really weak in the legs. So, I love the feature that you’re able to sit down and use that wand to finish showering. I can actually clean myself a whole lot better because I don’t have to stand and try to worry about my balance and falling over. I definitely recommend Safe Step to anyone.
They should tell you right off that bat the size of hot water tank that you need to take a bath. Because I’ve got a 60-gallon tank and I can absolutely drain it without filling the whole tub up. My wife said, when the fellow came here to sell it, he told her that the hot water tank is not big enough. But it should be okay because you’re sitting in and taking up volume so it should be all right.
So, that was false statement right there. That was one false statement that should not have been brought up at all. I would go and fill that thing up, and it’ll get about two inches below the top water jet with a 60-gallon hot water tank. So, you sit there in like a warm bath, not a comfortable, enjoyable steamy bath. You do have to have another pump put on.
John, thank you for sharing your experience! We're glad to hear that you're enjoying the convenience and safety of your walk-in tub, especially with how it’s made showering easier for you. We appreciate your patience with the installation process and understand the frustration about the hot water tank oversight. Your feedback is valuable, and we'll make sure it’s shared with our team to help improve communication and service. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com.
Reviewed March 23, 2025
My wife loves our Safe Step Walk-In Tub, and she has recommended them to a couple of friends. The sales representative we’ve talked to seemed like a heck of a good guy. He’s easygoing, and you could talk to him and ask questions. The presentation took maybe one or two hours at the most. He had a book and the tablet to show us everything, but we didn’t look at the others except the one we saw in ads on television.
The installers arrived and started around 10:00 in the morning and said they’d probably be done by 6:00, but we were wrapping things up at 5:40. I couldn’t ask for any better installers. Those two guys answered questions and are probably as good as any that I've run into in my time.
There was a waiting period of maybe 24 or 36 hours before using it. I have used it myself, but it’s not big enough to turn around in. I was always used to sitting down on the side of the tub to put my shoes or socks or pants on, but I can’t do that with this thing. Other than that, as far as taking the shower, it’s great. But I don’t need all the bells and whistles. A normal shower is what I’ve been used to for 80 years. All I want to do is get myself clean. As for the price, I think it is overpriced.
Lawrence, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step! Here's to many years of continued enjoyment!
Reviewed March 23, 2025
I'm enjoying my Safe Step. I like that I could get in and out on my own. The sales representative was very nice to work with. He was well-informed. The installation went very smoothly and the workers were very nice. It was completed the same day and the quality is very good.
Jeannie, thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!
Reviewed March 23, 2025
I took a look at a lot of different tubs, and I felt like Safe Step offered more features and better design. I just thought they were very superior. And the guy that came in and made the presentation was terrific. Their price is also competitive.
I like the unit. It's a great tub with a great design. My wife has Alzheimer's. So, it's very convenient for me to walk her in there and bathe her.
But I feel like parts of it aren't working. The jets down at the feet of my hot tub don't put out much water. And then when I hit the button to drain the tub, there’s no pump that comes in. It just continues to drain by gravity.
I don't know how long my warranty is, and I don't even know how they get to fix it. I just wish those features would work.
Robert, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that your wife has received our tub's benefits. However, we are sorry to learn about the jet water pressure. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed March 23, 2025
It's easier to get into the Safe Step Walk-In Tub.
The sales visit was good, and their representatives were knowledgeable. The quality of work they did was good. I guess I'm satisfied with the product. I like that I’d be able to sit down and shower.
Thank you for your wonderful feedback, Nancy! We're delighted to hear that you received prompt service and that our team provided such a great experience. Our goal is to ensure that every customer feels supported and confident in using their Safe Step Walk-In Tub. We appreciate your recommendation and are always here if you need anything in the future. Enjoy your tub!
Reviewed March 23, 2025
I found out about Safe Step Walk-In Tubs from the TV commercial for old people. I liked the model that I bought. I got the deluxe unit. It is a stand-up and sit-down shower. The price was a little steep, but that's okay. I figured that if I waited till I could afford it, I'd be too old to use it. We had some issues when we first installed it because it leaked but it's working out fine now. I’d recommend them.
Christopher, thank you for your feedback! We’re thrilled to hear that you’re enjoying the combo of a "stand-up and sit-down shower"! We’re glad our team could resolve the initial leak and that you’ve found the quality and customer service to be top-notch. Your recommendation means a lot to us. If you need anything, we’re just a call away!
Reviewed March 23, 2025
The installation went great. The installers came in the morning, did everything they needed to do, cleaned up after themselves, and left. They were very pleasant and did an excellent job.
I wish the tub were a little bigger, but it had to fit the space we had, so that’s nobody’s fault. I like the soap and the air pressure on my legs. It’s enjoyable. I love it.
There were a couple of minor issues. I had to get a couple parts for one of the front panels because the magnet wasn’t working right. Then the aromatherapy cover broke, but they sent me a new one and I fixed it myself with no problem.
Other than that, the tub’s overall quality seems very good. We’ve had excellent service from Safe Step, and the tub works fine and is very enjoyable.
Dick, thank you for sharing your experience with Safe Step! We’re so glad our team was accommodating and the installation went smoothly. It’s great to hear you’re enjoying the air pressure setting for your legs and that the tub fits well in your space. We’re happy you’ve had a positive experience with our service and appreciate your recommendation. If you need anything, we’re here to help!
Reviewed March 23, 2025
Scheduling an installation with Safe Step was easy. I had to postpone it once, but when they came in, they were very good. They cleaned up after themselves, and it didn't take very long to get it in and installed. They were able to complete the job in about three hours.
The quality of the work done is very good. I like the heated seat and the music piped in. I also like the bubble type of thing that penetrates the skin well. Both the hand shower and the overhead shower are great too.
I did have a problem for a while when I went to do the first monthly cleaning. I filled up the tub, and then I noticed there was a small leak coming out of where the door was. It was also very difficult to close the door with the handle. I was told originally that would get easier, but it really didn't. I called and got service, though it took a little longer because they’re not located every place around here. The serviceman came from Okeechobee County or someplace like that, but when he came out, he got the fix done rather rapidly. He was very knowledgeable and helpful.
The tub is now functioning well, but there’s a black stain that you wouldn’t see unless you were inside the tub. It is near where the sieve is, and the wipes I got were the non-harsh and no ammonia. I don’t know if that was the cause or not.
Since having the tub, I feel it’s an improvement from the way I was showering or bathing. I feel more secure, and that's the main thing I got it for. I was always worried, with my balance, about falling in the shower or the tub. With Safe Step, I feel much safer now.
Edward, thank you for sharing your experience! We’re glad the sales visit was informative and the installation went smoothly. It’s great to hear our service team quickly resolved the leak and door issue. We’re happy you’re enjoying the heated seat, bubble jets, and music system — they’re designed to make your experience relaxing and safe. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed March 22, 2025
The sales rep from Safe Step was wonderful. They worked really well with the installation, too. I had a walk-in tub before and I loved it. I really like this one from Safe Step, but it's not nearly as wide. I like all the features, but the handheld shower is a little flimsy. I don’t think it’s good quality at all. I miss the width of the other one, but I would recommend Safe Step.
We appreciate your review, Kitty! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed March 22, 2025
I’ve had the Safe Step walk-in tub since December 30 and have probably used it about five times. The sales rep who came was very courteous, professional, and explained things. I also kept referring back to the literature they gave me. Installation went very well, but the tech accidentally left with my remote control in his pocket. I didn't know where it was. I called him, and said, “I don't have my remote control here,” and he said he left with it in my hip pocket, but he called whoever he's supposed to call and ordered another one. I never got it.
I liked all the features the Safe Step walk-in tub has, but right at this point, I'm disappointed in it. I love it, but I have never been able to sit long enough to fill it all the way up. Just up to my knees is as far as I've gotten. It takes forever to fill up. When the salesman was here, going over everything, he checked my water pressure. I had great water pressure in my tub. However, it takes 35 to 45 minutes just to fill up that bottom part where your feet are. I'm quite senior-aged and I have such severe arthritis. I could not sit in there and wait for it to fill up, so it's not doing me a bit of good. That's a lot of money to be disappointed in.
The sales rep left me a card for troubleshooting and I called that number. The first time, the lady said she’ll put in a work order. I know she did because I got the remote control right away, but nobody ever called to come out and fix or check out the tub. At the end of two weeks, I told her that's not right. She said, “I'm gonna send them an email over right now and they should be calling you.” I still haven't heard from them and I'm answering all kinds of spam and scam calls just in case. I don't wanna miss them.
When I called about the slow water pressure, I told the rep about the remote and I received one of those remotes the first day of the next week. It was a really fast return on that. My overall experience with their personnel has been great. However, I'm gonna have to use the tub more to really use it with ease, but I can't use it, and that's a big complaint. If I could just use it, I'm sure it would be wonderful, and I would have zero complaints because everybody's very courteous, kind, helpful, and answered all my questions.
Hi Karen, thank you for your feedback. We regret to hear that you are not satisfied with the filling time of your walk-in tub. While you wait for the tub to fill, we recommend using the heated backrest and seat to keep yourself warm and comfortable. Our priority is to ensure you have a wonderful bathing experience, so if there is anything we can do to assist you, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to address your concerns to enhance your experience with our product!
Reviewed March 22, 2025
The sales visit from Safe Step Walk-In Tub went well. They explained their product to me and went over the different features. Before the installation, I had to get a contractor to come in and reinforce the floor. My floor wasn’t strong enough. The installation took a couple months because of the weather and materials. But they did an excellent job once everything was ready.
The walk-in tub has a very positive impact in our lives. My mother is 93 and gets around with a walker. Before we installed the walk-in tub, I would have to take her up to her house, and she would have to go up five steps to get into the house to take a shower. I had an old-time bathtub, and there was no way she could step over it. With the Safe Step Walk-in Tub, she can get cleaned when she wants and there is no danger. I just wish that it had a heater coil in the water as the water flows through the jets so that it would stay warm.
Tamara, thank you for sharing your thoughtful experience with Safe Step! We're so glad to hear that the walk-in tub has made a positive difference for your mother, especially in terms of safety and accessibility. It’s wonderful that the installation team delivered excellent quality work, even with the initial floor reinforcement delay. Thank you for choosing Safe Step. If you have any questions or need further assistance, our customer support team is always happy to help!
Reviewed March 22, 2025
We read about Safe Step Walk-In Tub in a parade, those little leaflets that they did. It was in Idaho that we first were introduced to it through the paper. We were thinking about it there, then we decided to move. So we waited until we moved and got into the house we bought. That’s when we had it installed here in Wisconsin.
We had some issues that we had to figure out. My husband is a senior, he’s 95 years old. So it takes the fear of having to go into a shower where he has to sit down on another. It just was way too hard. The plumbing was also an issue for a while like getting the water to turn off, they could put better spaces where it connects better to turn the water off, but I think he’s kind of mastered it.
The tub could have been a little bigger. There’s only two sizes, small and large. My husband’s not a large man, but this would not work too well if he was a large man. My favorite feature was the jets. The fact that he can sit deeply into the tub, up to the chest. He loves the lights, bells, and whistles. He really enjoys it tremendously.
The representative was a good guy. He pretty much helped me with all my questions. The installers were good and professional. I thought the price was a little spendy, but either you want it or you don’t. Overall, it’s been a very good experience for my husband.
Korinne, thank you for sharing your experience with Safe Step! We're so glad to hear that your husband is finding comfort and security with the walk-in tub, especially with features like the jets and mood lighting. It’s great to know that your interactions with our sales representative and installation team were positive and professional.
We appreciate your feedback regarding the water control and will make sure to pass it along to our team for future improvements. Your satisfaction is important to us, and we're committed to ensuring your husband continues to enjoy a relaxing and secure bathing experience.
Thank you again for choosing Safe Step — if you ever need assistance or have further questions, our customer support team is always here to help!
Reviewed March 22, 2025
My husband decided to purchase a Safe Step Walk-In Tub. The presentation took about an hour, and it was fine. The installation took one day. My favorite feature was a handheld shower. I had a great experience.
Sharon, thank you for your review! We're thrilled to learn that you had a positive sales and installation experience with our team and are enjoying your new Safe Step Walk-In Tub. The convenient handheld shower is one of our favorite features too! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed March 22, 2025
I’ve had a bad experience with Safe Step. There’s an order with Safe Step that was installed two weeks ago, and it doesn’t work. I haven’t received a callback from the technician who’s supposed to come fix it. They said they would call someone to expedite it and have them contact me to schedule an appointment, but I haven’t heard anything yet.
Rew, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed March 22, 2025
I needed the tub for my dad. I basically blew 20 grand for nothing. Safe Step told me that my 40-gallon water heater was good enough. They also said they were gonna put bigger pipes and it would take five minutes to drain the tub. It takes 20 minutes to fill up, and by the time it’s filled up the water is too cold. It also takes 20 minutes to drain, which my 87-year-old dad has no patience for. I had to force the installers to put sheetrock behind the wall. I don’t even think they put insulation behind them. When we drain the tub, nasty black water backs up into my sink. I feel totally screwed and I hate this tub.
I haven't let Safe Step know because my dad fell and he’s been in the hospital and rehab since. I’ve been dealing with doctors, medications, and insurance. I have plenty of grievances, and I just haven't had the time. I’m just totally disappointed with them.
Kelly, we’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience. At Safe Step, we strive to provide consistent quality across all our products, and we regret that your tub hasn't met expectations. For the draining time, we recommend using the heated backrest and seat to stay comfortable while the tub fills or drains, and the handheld shower head can also help make the process more convenient. We’re committed to addressing the issues you mentioned. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your understanding and the opportunity to make things right.
Reviewed March 22, 2025
The construction on the Safe Step tub looked extremely solid. The installation was really good. The work was very professional, very neat. I don’t have a single favorite feature, but it’s just a matter of figuring out the combination of features I wanna use.
Fred, thank you for your review! We're thrilled to learn that you had a positive installation experience with our team and are enjoying your new Safe Step Walk-In Tub. If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Reviewed March 22, 2025
I'm not very proud of Safe Step. I don't like where they put the tub. They left dings and a hole in the wall where they took the other shower head out. They had to take the trim off the doors to get it in. They just nailed it in and didn't even put paint back over the holes where they nailed it back. Also, the salesman who sold the tub to me ought to be let go. I don't trust him. He ought to have said, "You'd better have an 80-gallon tank or don't even buy the tub." I went ahead and bought it and now, I’m disappointed I can't even use it. I run out of hot water. The tub gets hot, but it runs out of hot water before it gets full. I am upset with Safe Step.
Ron, thank you for sharing your feedback. We genuinely regret to hear that you were not satisfied with the installation of your walk-in tub. We want you to know that your comfort and satisfaction are our top priorities. Our commitment is to deliver a service that is 100% guaranteed, and we acknowledge that we may have fallen short of that commitment in your case. We sincerely apologize for any inconvenience this has caused you. To better understand and address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 22, 2025
We were looking online and saw Safe Step. The sales rep and installation team were really good, but the tub is too short. I can't submerge my whole body. I sit in it and half my body's out of it. No matter what I do, I can't get low enough in it. There's plenty of room to enlarge it. There's also a couple of features that are completely useless that they charged us for, like that Bluetooth feature. But I like the microbubbles and I don't fall when getting in and out of the tub.
Charles, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Walk-In Tub has made a positive impact on your daily routine. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed March 8, 2025
I was interested in a walk-in tub because of my wife’s issues, though I didn’t have a specific brand or model in mind. I started researching and found that Safe Step was rated among the top three websites.
They had rated several brands and listed the top three. I decided to only consider those to avoid too much research. Safe Step was rated number one for several reasons, all of which matched the things I was already looking for.
The person who did the presentation was very nice and answered all our questions. My wife and our caregiver also had questions, and she addressed them without any rush or pressure. It was a good experience.
Some of what she showed in the videos I already knew from my research, but my wife and our caregiver hadn’t done much online research. I asked a few questions I already knew the answers to, mainly so my wife could hear how she answered it.
The installation went smoothly. They finished in about the time they estimated and it looked really good, they did a good job. They didn’t have to tear up the house, they removed the bathroom door from its hinges to get the tub in.
We need to upgrade our water heater. It’s fine for me, but my wife prefers hotter water, so a bigger unit is the only real option. I’m not sure if anything can be done about the water pressure, it fills slower than average, and we’d like it to fill faster.
It takes about 18–20 minutes, which is longer than I expected. With everything going on, my wife is in the hospital and now in rehab. I haven’t had much time to use it. I plan to start using it this Saturday.
It cost a lot more than I expected. It’s quite a bit more. However, one thing I appreciated about Safe Step was that the installation was included. When I called places like Lowe’s or Home Depot for pricing, they told me costs could vary widely depending on several factors.
It almost felt like they couldn’t give me an estimate at all, which really bothered me. Another thing I really value and that others may or may not offer is the lifetime warranty. That’s very important.
Tom, thank you for your thoughtful review and for sharing your positive experience with Safe Step! We're so pleased to hear that the presentation was informative and comfortable, and that the installation went smoothly and within the promised time. It’s great to know you’re enjoying the micro-bubble system and that you're finding it beneficial. If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team. We're here to help! Thank you for choosing Safe Step!
Reviewed March 8, 2025
We had a very good sales guy, Shaquille, who came in and gave us a very good, reassuring sales pitch, and we fell for it. We looked at three others, but Safe Step seemed to be the way to go. Two people came out to do the installation and they did okay, but it could have gone a lot better. I was complaining about the two-inch gap between the window ledge and the bathtub, and they could have resolved it very quickly on the spot, but they didn’t want to. I haven't used the tub yet ‘cause I wanna make sure we get all this sorted out first. I spent over $20,000 on this walk-in tub and I'm not truly satisfied with it, but the tub looks as if it's always been there.
Ahsan, thank you for sharing your experience with Safe Step! We understand the importance of seamless installation, and we appreciate your patience and understanding during any challenges that arose. If you ever have further questions or need assistance, our customer support team is here to help. We’re committed to making sure your experience is exceptional!
Reviewed March 7, 2025
I’ve been researching for several years for walk-in tubs because I fell three and a half stories down an elevator shaft, landing on my feet, 40 years ago, on April 14th, 1983. My big issue is my ankle. They said every bone in my right ankle has a consistency of mush. And I tore ligaments in my left, and had an internal line fracture of my pelvic girdle.
And I had one estimate from a company. And then I had Safe Step come in here. And Kohler was supposed to come in here, but they had to cancel. So, I made the decision for Safe Step. Their representative was very thorough, knowledgeable, and talked about the different features. And because of that, and the problem I had with my right foot with circulation, I went with the microbubble tub. And I went with the wider tub.
During the installation, the installers came, and they cut the jetted tub I had in there and took it out. They were able to use the paneling that I had, ‘cause I had onyx walls and shelves. And the installation went fine. It was one day. They kept me posted on the different things. If they had to leave to go get some pieces or something, they would let me know about that. And coming from a construction background, the quality of the install was excellent.
So, my right foot, between my toes and my ankle, was dark brown. Dead skin and stuff built up, and discoloration and poor circulation in that foot. And when they did the evaluation on my tibial nerve, they said they had to shoot almost half current through it to even get a reading, and came up with five over a million. Actually, the impulse went through that nerve. So, for all intents and purposes, my tibial nerve was dead. And I had a lot of problems with dead skin on that foot and peeling it off. Last year, I actually had to go to the emergency room because that foot got infected due to the dead skin and not being able to raise the infection through the skin.
And so, when I’m in the tub, I do a lot of the switching from the legs to the back on the hydrotherapy. I use the air and light. And then after I get all that done, I switch to the microbubble. The microbubble seems to work pretty good. I’m not sure if it’s the hydro or the microbubble that is taking off the dead skin, but the hydro is definitely helping the circulation on my foot.
My favorite feature is the handheld shower because before, I was having to stand up and hold on to a grab bar to wash or soap down my body or soap down my hair, and then switch grab bars, switch hands for another part of my body, and then try to balance to wash it off. With this, I could just sit down, use the handheld, and get everything done. And I like the anti-scald temperature control. I like the hydrotherapy. The air does fine.
So, this tub made a difference in my life because I was having trouble getting in my old tub ‘cause it was an 18-inch step. And there were a couple of times I fell trying to get into my tub because I have balance issues. ‘Cause my right foot right now, I’m walking at a 45-degree angle on the bottom of my foot. So, the low entrance into this tub is very helpful. And I’m able to use the grab bars to get up, where in the other tub, I’d have to have near a lift to get me up out of the bathtub.
Barry, thank you so much for sharing your thoughtful review. We're so glad to hear that the Safe Step Walk-In Tub has made such a positive impact on your life, especially in terms of improving circulation and providing a safer bathing experience. It’s great to know that the micro-bubble and hydrotherapy features are helping with your specific needs. We also appreciate your recommendation to others! If there's anything we can do to further enhance your experience, please don't hesitate to reach out. Your satisfaction and well-being are our top priority!
Reviewed March 7, 2025
I’ve been reading about Safe Step for years and I fell last year. It would be almost a year at the end of this month and it was serious, nobody thought I was going to live. I talked to my doctor about whether a walk-in tub would help since I had to relearn how to walk. She said that it would be beneficial. At the time I read in AARP or one of my magazines that they were having a sale, I decided to go with Safe Step.
I haven’t used it much because I have wounds on the back of my hand and a wound care nurse comes three times a week. I can’t sit in the tub for long, so mostly I stand in it. I’ve had a lot happen since then, but so far, it’s been great. I really like it. One time I actually sat and soaked my feet, it was wonderful, I felt like I’d died and gone to heaven.
I’ve wanted a walk-in tub for years, but I never had a reason to spend that much. Everyone says it will really help me continue to get better, especially since I still have caregivers who help me through the day. Hopefully, this will be the thing.
The only suggestion I have is to put drop cloths down when coming to a house, especially on rainy days. My floors are very light and the bathroom floors are very white, and it took a lot of cleaning afterward. There’s even a small stain that I’m not sure will ever come up.
Dorothy, thank you for sharing your experience with us. We apologize for the inconveniences you encountered during the installation process. Your feedback is important to us, and we will use it for installation improvement in the future. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed March 7, 2025
I got a combo shower and tub from Safe Step, and I’m pretty well-satisfied. I’m a veteran, and because Safe Step has a military discount, I went with them. The guy who came out was really nice, and I was satisfied with the way he presented himself. The install was done by one person who completed it in one day. The tub has hot and cold jets and other new features. I only use it with the shower and jets once a week. Going on the tub is helping my legs, since I used to have problem walking. I also sleep better with it. I’m happy and satisfied.
Juan, thank you so much for sharing your experience, and thank you for your service! We're thrilled to hear that the Safe Step Walk-In Tub has helped improve your relaxation and sleep. It’s great to know that you’re enjoying the jets and that they’re beneficial for you. We’re also grateful for your positive feedback about the installation and customer service. We hope your brother gets to experience the same benefits soon! If you ever need anything, don't hesitate to reach out. Your satisfaction is our priority! Thank you for choosing Safe Step!
Reviewed March 7, 2025
My mother’s health has deteriorated where she couldn’t step over to get into a regular bathtub. The sales rep was awesome. He went through everything with us. We talked about her health issues and exactly how the construction process would go. He was very thorough and informative.
The installers were great. It was a snowy, windy day, and they still worked outside to get the job done. They didn’t have a trailer or anything enclosed, which I thought was weird, but they removed the old tub and installed the new one without damaging anything. Everything works perfectly. It looks great, and we’re very satisfied and happy with the result. They completed everything in one day.
It’s the first time my mother has been able to take a bath in six or seven years, and she absolutely loves it. It’s very therapeutic. I’m her main caretaker and live about 600 feet away, so I was there and signed most of the paperwork. I make most of the decisions on her behalf.
It has the jets. We didn’t need the lights, speakers, or the overhead shower. She just went with the handheld one. She loves all the features the tub has and is happy with exactly what she got.
I spent about $20,000 for my mother, who is in her 80s, and they were fabulous. She was very comfortable with everything. They explained to her how to use it. It’s absolutely great. I’ve never heard anyone say anything negative about Safe Step. I thought they were the number one recommended company.
Sandy, thank you so much for sharing your experience! We’re so glad to hear that the Safe Step Walk-In Tub has made such a positive impact on your mom's well-being. It’s wonderful that she’s able to enjoy a therapeutic bath again and that the installation went smoothly. We truly appreciate your feedback and recommendation. If you ever need any assistance or have further questions, feel free to reach out. We're always here to help! Thank you for choosing Safe Step!
Reviewed March 7, 2025
We saw Safe Step in the newspaper. We found out it was the best so we got one for my wife who was diagnosed with a muscular problem. The salesperson laid out all the things that the tub does and what the company could do for us in his presentation. The installation was done in one day. Two people came in the morning. One ran wires while the other disconnected the tub that was there, and they took out the old tub and installed the new one. I look at the tub and everything looks great. It looks efficiently put in.
It takes a little while to fill it up. It takes more than 15 minutes to fill it up with water, but it drains within five minutes. Other than that, the tub works great. It's serving its purpose because she takes a good soaking bath and it relaxes her muscles and allows her to feel better. It continuously heats the water and the air jets are good for her muscles, and it works really good.
Anthony, thank you so much for sharing your experience! We’re thrilled to hear that the Safe Step Walk-In Tub has been helpful for your wife and has made a positive impact on her well-being. It's great to know that the installation process went smoothly and that the features like the continuous water heating and air jets are beneficial for her. We truly appreciate your 5-star rating and recommendation. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out!
Reviewed March 7, 2025
My wife has been having mental problems for some time now, and her health generally is degrading. So I ended up getting a walk-in tub from Safe Step. I needed something like that to maintain her ability to keep herself clean, healthful, and they seemed like a good idea to me, and I might enjoy it as well.
The salesperson was very courteous and helpful. The gentleman who did the installation was a good and very hard worker. Everything was very well done. The only problem is that it took him a long, hard day, and he didn’t have a lot of time to spend with me in terms of instructions.
I would have preferred more time at the end. It’s a complicated machine, and it’s difficult to comprehend all of the decisions I have to make, and the knowledge I have to put in the back of my mind in order to do all the things I can do with it.
In addition to that, the company would do well to redo the instruction sheets. They are not as helpful as they could be. I could do a lot better myself. It’s a nice product. It’s expensive, but it’s fair and worth every dollar. I can tell it was very well made. It’s a quality product.
Frank, thank you for sharing your thoughtful review! We’re so glad to hear that the Safe Step Walk-In Tub has been beneficial for both you and your wife. \ We truly appreciate your recommendation and are happy that the quality and construction have met your expectations. If you ever need assistance or have questions, please don’t hesitate to reach out!
Reviewed March 7, 2025
The Safe Step installers were great. They were here half the day.
I like the fact that the tub’s so deep. I only got a soaker tub. That’s all I wanted. It’s much easier for my husband to take a bath than it is to take a shower in the little tiny shower we have. He likes taking a bath. And our other bathtub we had was a clawfoot, but he couldn’t get in and out of it.
In the website, I found some exercises to do in the tub. It came with a sheet of it, but it’s nice to see the woman show you what she wants you to do.
Delores, thank you so much for your wonderful review! We’re thrilled to hear that your experience with Safe Step has been so positive. It’s great to know that the tub has made such a difference for you and your husband, and we’re glad the exercise demonstrations have been helpful. We truly appreciate your recommendation and your kind words about our team. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out!
Reviewed March 6, 2025
Before the Safe Step salesman came in, we said weren't gonna buy anything. And after five or six hours later, we decided to buy.
It took a while for the tub to be built, so installation took a while, but once they got started, the guys ware all professionals.
The tub is very relaxing. I enjoy everything about it nd I’m very satisfied. It was more expensive than I thought it would be, though. I don't think that we have gotten our bill of sale yet. It's been quite a while now. We paid cash and I don't believe we've ever received our bill of sale.
Mike, thank you so much for sharing your experience! We're delighted to hear that you’re enjoying your Safe Step Walk-In Tub and that the installation went smoothly. It’s wonderful to know that the tub has been a relaxing addition to your home. We truly appreciate your positive feedback. If you ever need anything in the future, please don’t hesitate to reach out—we’re here to help!
Reviewed March 6, 2025
I absolutely love the tub. I can take a shower without needing a shower chair. I can use the tub without having to bend down or risk getting stuck in a regular bathtub. I feel very safe using it, and it’s made a huge difference for me.
I can shower or bathe whenever I want without any help. I’m almost 29, and before this, I relied on my husband to help me get in and out of the shower because of my legs. This has definitely given me my independence back.
The only thing I wish Safe Step had added was a little more of the backsplash tile. I can see a small portion of the old wall where the mirror had to be removed, but it’s not a big deal. We’ll paint it or figure out what to do with it.
Darlene, thank you for taking the time to share your review. We're thrilled to hear about your positive experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed March 6, 2025
I like that Safe Step is American-made and it’s a good product. The sales presentation was very interesting. The salesperson was knowledgeable and we had a great rapport with him, so it was a nice experience. The installation went very well. I was amazed at how quick they worked and how they managed to get it into a very narrow space and have everything set up right, and they went over all the different valves and dials in detail with us. I like the micro air bubbles the most, only thing is it takes time to fill up the tub. But it drains fast so that could be the water pressure in my house as well as the tub itself. I thought it would cost more than what I was offered, so I was very satisfied with the price.
Barbara, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. If you have any further needs or concerns, please don't hesitate to reach out to us! Here's to many more safe and comforting baths in your future!
Reviewed March 6, 2025
We decided to put in a tub because we have a very small bathroom upstairs that had a shower. It’s not as nice as a tub, and we needed a tub to soak in. Safe Step allowed us to do that. As pensioners, we chose it after quite a lot of deliberation. The price shocked everybody, including my son who’s installed several tubs but not Safe Step.
Jim was the guy who came out and sold us the tub. I only spoke to him once. when the installers got ready to test, something happened and we had a flood from upstairs that took out part of our ceiling in the kitchen. Jim said he’s been doing the job for 20 something years and he’s never heard of it before. I was a little disappointed that he disputed what I said about the issues I was having.
The tub was not installed in the position we really wanted. We were putting it in to save space, but for whatever reasons, the guys put an 8-inch shelf on the back wall. That brought the tub out 8 inches from the wall, and the distance from the tub to the washing sink was 3/8 of an inch. That was unacceptable. I spoke to the general manager, and she organized a crew to come back and redo it. They did and completed the job exactly the way we asked.
But there are several examples of unbelievably bad workmanship. They did a disgraceful job when they took down some crown molding and put it back up. They took the door frame out to get the tub in, and the trim work around the door was installed in a dreadful manner. I have to redo all these things. They broke a small ceramic toilet brush holder, and I found it hidden behind the toilet after they’d left. I am now putting a new floor in and need to have the sheetrock replaced on the ceiling underneath. The team leader on this occasion was Cruz, and he is an extremely nice gentleman and delightful to work with.
The tub is very nice, and my wife loves it. We’re both 73, and I have congestive heart failure. Far from this being a godsend to me, I can’t wait to get enough hot water in it. We came up short with our water heater because the sales brochure says you need at least 40 gallons, and ours is a 40-gallon to 50- gallon. We can’t get enough hot water into the tub to reach the top jets. With that, my wife has to sit with half of her body out of the water. The shower doesn’t come out far enough or doesn’t tilt enough. Also, it’s almost impossible to screw the lock handle tight enough on the pedestal shower to stop it from moving up when we put it on full pressure. Other than that, it’s got lots of features that my wife really loves, like the Bluetooth. The water and air jets are fine, and the micro bubbles are great.
Dave, thank you for sharing your feedback. We genuinely regret to hear that you were not satisfied with the installation of your walk-in tub. We want you to know that your comfort and satisfaction are our top priorities. Our commitment is to deliver a service that is 100% guaranteed, and we acknowledge that we may have fallen short of that commitment in your case. We sincerely apologize for any inconvenience this has caused you. To better understand and address your specific concerns, please reach out to our customer service team. You can contact us at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you soon!
Reviewed March 6, 2025
I have multiple disabilities that’s consuming my whole body and I’ve got to do some therapy. That’s the reason why I wanted the walk-in tub. I’d looked at a couple of other tubs before Safe Step, and they were coming in at about $32,000 to $35,000. There’s no way I was gonna have that kind of money to spend.
After I talked with the salesman, I went on the website and looked up stuff. I felt very satisfied with it. The guy was very genteel when he walked out the door. He got ahold of me about six, seven days later and said that guys are coming out to put in the tub. He also advised me how many days I’m allowed to cancel an order. But honestly, I’m a little disappointed because they cooked me pretty good on the price. The salespeople like to take advantage of the elderly. I signed on the dotted line, and two days later, it costs about $10,000 more. It came up to $22,000. I can buy the tub for under $10,000 and have it installed for $2,800.
The install guys, a guy and his son-in-law, were pretty good, very informative and cognitive about what they were doing. They skinned up a little bit of my sheetrock, and I understand that. I got no complaints about that at all. But they busted my water tank in my toilet. When I heard a big crash, I went into my bathroom and looked around to see what happened. Nobody said anything to me about it. About two hours later, I started noticing puddles of water on my floor. The next morning, the whole bathroom was full of water. I don’t know that they were even aware that they did it. I had to put another toilet in.
Anyway, I got a good product with Safe Step. Since I’ve got the tub, I’m able to go in there and soak, but mostly it’s for my knees and ankles. I’ve probably only been fully submerged in there three or four times. It’s got a pretty decent stereo system.
Don, thank you for sharing your experience. We regret to hear that the sales process did not meet your expectations, and we understand your concerns about pricing. We strive to provide a product that improves quality of life, and we’re glad to hear that your walk-in tub has been beneficial for your health. We also appreciate your recognition of the installation team’s efforts, though we sincerely regret the inconvenience caused by the damage to your toilet. Your feedback is valuable, and we’ll make sure to share it with our team. If there’s anything we can do to address your concerns, please don’t hesitate to reach us out at 1-800-989-5101 or service@safesteptub.com.
Reviewed March 6, 2025
I had a walk-in tub in my condo before that wasn't Safe Step. I got to the point where I had done enough other stuff around the house that I could get another tub. For the most part, I like it. But the bottom edge of the tub is not sealed, and I’m not sure if that was supposed to be done that didn’t get done. There’s probably at least a half-inch gap there where water can get in. If the water gets underneath there, that’s gonna be a mess in the basement. Other than that, the installers did a very nice job. They really put a lot of time into it.
Hi Linda, thank you for your feedback! We are pleased to hear that you had an overall positive experience with us. If your situation has not been resolved, please do not hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We are committed to ensuring all Safe Step customers have a positive experience with both our product and service.
Reviewed March 6, 2025
I’m getting older, so I decided to get a walk-in tub. The Safe Step sales rep was great. Installation was just okay, and the installer didn’t explain a lot of things. He didn’t know it was upstairs, so I had to get somebody to help him take the tub upstairs. We had to find the water shutoff, and that cost me an extra $25. I didn’t have questions because I thought everything was working. They came out because I thought the heater didn’t work on the seat, but it did work. He just didn’t explain that enough. One of the things came off of the jets. I can’t get my Bluetooth to work with the little machine. Other than those things, I like the tub. I take a bath just about every morning.
Don, thank you so much for sharing your feedback! We’re glad to hear that you enjoy using the tub and that it’s providing you with a safer bathing experience. We sincerely apologize for the communication issues during installation and the confusion around the tub's features. Customer satisfaction is our top priority, and we appreciate you bringing these concerns to our attention. If you need any assistance with the Bluetooth device or have further questions about your tub's features, please don’t hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re happy to help and ensure everything is working smoothly for you!
Reviewed March 6, 2025
I'm not happy with Safe Step. With the way they installed it, when you take a shower, the water goes on top and on the floor. It will not go inside and it comes out on my floor. This happened the first time I used it. I can only use the little handheld shower when I sit. I can't use the big one. They supposedly tested it, but I don't know if they knew that it was going on top and running on the floor. I have not reached out to them yet about this issue.
Pamela, we’re very sorry to hear about the issues with your installation. Your experience is important to us, and we understand how frustrating this must be. We’d like the opportunity to make things right—please reach out to our customer support team at 1-800-989-5101 or service@safesteptub.com so we can work toward a resolution. We appreciate your feedback and hope to assist you in resolving this matter.
Reviewed March 6, 2025
I love the Safe Step walk-in tub. The installation team was great. They had installed it in about four hours and it looked very, very nice. I had to get a new door put in because they had to cut the doorway open, but they trimmed it out. They even cut it to where it'l just drop right in. The only thing I need to do differently is I need to put a bigger hot water tank in because our current tank only fills it up halfway. But it works sufficiently well. I'm loving the low walk-in, the brace, the support bars, and the seat. I don't have anything that I don't like.
Timothy, thank you so much for taking the time to share your experience! We’re thrilled to hear that you absolutely love your Safe Step walk-In Tub and that the safety features have been a great benefit to you. We’re also glad to hear that the installation team did a great job. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Reviewed March 6, 2025
The salesman was excellent, and the installation was amazing. The installers were here for just one day. They arrived in the morning and were gone by around 5 o’clock. We love the walk‑in tub. We like everything about it, especially the security it provides for us.
We appreciate your review, Darla! We're delighted to learn that you enjoyed your experience from start to finish, and we sincerely hope that your new Safe Step Walk-In Tub brings you joy for many years to come. Thanks once again!
Reviewed March 5, 2025
I purchased a Safe Step walk in tub in 2018. The first couple of years it was useful for my wife who was recovering from illness. Within five years I was really regretting this very costly purchase. The pump for the jets was not always working and then we were seeing water in the garage. There was so much water in the garage that the water was draining out of the ceiling light fixtures. I wasn't sure what was going on but after investigation it was determined to be a drain problem with the tub. I called Safe Step and was told they had no record of my installation. I gave them the install information and they still said that it wasn't their tub install. I have all the brochures and warranty information that appears was not really supported....I called the phone number for service and it was them.
I tried several other times to call back and most of the time it was to leave a message - and I never got a call back. After sitting empty for a couple of years and not being used I decided to take it out and replace it with a regular tub/shower. I now have a usable tub. This was high pressure sales and a very costly install which turned out to be one of the worst purchases in my life. Although it is embarrassing to talk about this I have told many people about my very foolish purchase and the lack of support from Safe Step. I'm glad this is at last behind me. Now to fix the ceiling in the garage....I'm just glad the water didn't drain into the living part of my house. A big ugh regarding Safe Step.
Gary, we’re truly sorry to hear about your experience and the challenges you faced with your walk-in tub. We understand how frustrating it must have been to deal with these issues, especially when seeking support. This is certainly not the level of service we aim to provide, and we regret that we didn’t meet your expectations. Your feedback is important, and we appreciate you taking the time to share it. If there’s anything we can do to address your concerns, please don’t hesitate to reach out again at 1-800-989-5101 or service@safesteptub.com.
Reviewed March 2, 2025
I can't think of a product I have been more satisfied with than Safe Step. I can't get in it because my daughter won't let me. I call her a Safe Step hog. She had a stroke, so we had someone help her to bathe, but with the Safe Step, she's able to do all that herself for the most part.
But I took a bath last night, and there’s nothing like it. When you get in that Safe Step, it just opens up all your pores. It's a heck of a product and my daughter and I are enjoying it.
We had to get used to it at first. I was in the hospital, and by the time I got home, it was already installed. I thought we weren't getting the water I wanted, but that was a plumbing issue and had nothing to do with Safe Step.
The thing that I love about it, it heats up, and it doesn't take long to do so. There’s the jet that shoots out water. Before I start bathing, I get them going, and those little bubbles rejuvenate me so much. I have a remote I can use to do it. It has Bluetooth and will play anything I want while I’m there. It’s a lot of water that's put in that tub, but it empties the tank as fast as it fills it up.
I got what I paid for. That goes back to budgeting. It’s a bad machine, I love it. We paid a downpayment of $4,000, and then I'll pay them $2,000 a month because I like to get things out of the way. It keeps me from having a lot of debt.
Gregory, thank you for your incredible review! We're truly honored to hear how your Safe Step walk-in tub has made such a positive impact on your daughter's independence and overall bathing experience. It’s wonderful that the features—from the quick fill and drain system to the rejuvenating jets and Bluetooth capability—are adding to your comfort and relaxation.
We appreciate your honest insight about the cost and agree that investing in safety and well-being is invaluable. Wishing you and your family continued comfort and enjoyment with your Safe Step tub!
Reviewed Feb. 28, 2025
I purchased the Safe Step Walk-in Tub because my son has back problems and uses a cane. I thought the water jets might help him. Unfortunately, I didn't realize I would need a larger water heater, so we're using it for showering right now. It's much easier for him than using a regular shower with a chair, and he enjoys it.
The sales visit was satisfactory, but the rep couldn’t print documents. I had to handle that later. He mentioned something about the water heater, but I wasn't informed properly; otherwise, I would have asked about it. Nonetheless, my son agrees we could use more water heating capacity.
The installation was excellent. The team did a great job. However, when we filled the tub for the first time, the water was dirty, which seemed like it might be cleaning out debris from the jets. I'm thinking of calling the service department to understand how long it takes for the water to run clear.
Overall, the quality of the tub is great, and I would recommend Safe Step.
Carolyn, thank you for sharing your experience! We're glad to hear that the Safe Step Walk-In Tub has made showering easier for your son and that the installation team did a great job. We appreciate your feedback regarding the water heater and initial water clarity—our customer service team would be happy to assist you with any questions or concerns about the jets and water system. You can contact our customer service team at 1-800-989-5101 or service@safesteptub.com.
It’s great to know that, despite the adjustments needed, you’re happy with the tub’s quality and would recommend Safe Step.
Reviewed Feb. 28, 2025
I saw Safe Step in our AARP magazine. I had been experiencing issues with our garden tub because of a shoulder injury, so we decided to install a Safe Step walk-in tub before we absolutely needed it. The sales representatives were quite helpful, addressing all my questions. However, I've been disappointed with their follow-up service. There was a small handle or knob that was broken during installation, and they haven't arranged an appointment to fix it yet.
The tub has many features like Bluetooth and a heated seat. My favorite feature is the jets, though I'm disappointed that you can't completely submerge in the tub because the seats are high. Overall, it's a nice tub, but I do think it's overpriced. It may not be suitable for everyone, especially taller individuals, because you can't fully submerge in it due to its size limitations.
Debbie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience and that you are enjoying the tub's heated seat and Bluetooth feature. However, we are sorry to learn about knob issue. We have notified our team about this so they can arrange a service appointment for you. In the meantime, if there's anything else we can do to improve your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 28, 2025
Safe Step's sales rep was good, and the installation team did a great job. However, they took some shower accessories that they replaced with them when they left, which had lifetime warranties, and we could have used them in our other bathroom renovation.
The Safe Step walk-in tub has been tremendously beneficial for us. It addressed our previous issues with getting in and out of the tub safely, allowing us to sit comfortably and wash with ease. The customer service has been supportive, helping us resolve an issue with the hot water – which turned out to be a non-issue after their assistance.
While we're very pleased with the product itself, rating it high, we felt misled about the installation details. The sales representative had said the installation would extend up to the crown molding, which it did not. Additionally, the tub was quite expensive, and the price had increased significantly since we first considered purchasing it. Had we known financing was available, we probably would have bought it much sooner. Despite the high cost, the peace of mind and safety it provides made the investment worthwhile.
Overall, our experience with Safe Step has been life-changing.
Dorthenia, thank you for sharing your honest experience! We're delighted to hear that your Safe Step Walk-In Tub has made such a positive impact on your safety and comfort. It’s wonderful to know that customer service was able to assist you with your hot water concerns and that the tub has been a beneficial addition to your home.
We sincerely regret any miscommunication regarding the installation details and the handling of your previous shower accessories. Your feedback is valuable, and we encourage you to reach out to our team so we can address any outstanding concerns.
Despite these challenges, we’re grateful that the tub has provided you with peace of mind and ease of use.
Reviewed Feb. 28, 2025
The tub itself is amazing! Not only does it look great, but it’s incredibly functional. The walk-in feature makes it so much safer and easier for me to get in and out, which has given me a newfound sense of independence. The built-in safety features, such as the grab bars and non-slip flooring, make me feel secure while using it.
Tony, thank you for your wonderful feedback! We're so happy to hear that your Safe Step walk-in tub has provided you with both safety and independence. It’s great to know that the design and features are making a positive impact on your daily routine. If you ever have any questions or need support, we're here for you. Wishing you many relaxing and comfortable baths ahead!
Reviewed Feb. 28, 2025
I explored options for a walk-in tub and came across Safe Step while browsing online. The initial consultation was informative and helped me understand the options available. So far, the walk-in tub has been wonderful to use. My favorite feature is the jets, which provide a relaxing experience once I learned how to operate everything correctly.
However, it is a bit of a tight fit to get in and close the door, and I feel the space where you stand could be more spacious for added comfort. Safe Step might consider offering larger tub options to accommodate this.
In terms of customer service, I have had a good experience, but I did notice an issue where my down payment wasn’t accurately reflected in the financing details. When I signed the contract to buy the tub, I paid 3,500 for the down payment. But when I got my information from the finance company, they only gave me $1,000 credit for down payment.
Overall, while the tub is somewhat pricey for what it offers, I believe it's a functional product that enhances comfort and relaxation.
Audine, thank you for sharing your experience! We're delighted to hear that you're enjoying your Safe Step walk-in tub, especially the relaxing jets. Your feedback about the space and tub size is valuable, and we appreciate your suggestions.
Regarding the financing issue, we sincerely apologize for any confusion. We encourage you to reach out to our customer service team so we can help resolve this matter promptly. Your satisfaction is important to us, and we want to ensure everything is accurate and transparent.
We appreciate your trust in Safe Step and are here to assist you however we can. Wishing you many more relaxing baths ahead!
Reviewed Feb. 28, 2025
I chose Safe Step for a few reasons. My wife is handicapped and I'm getting older, so accessibility was key. After suffering a bad bite on my leg, I wanted a hot tub for soaking, but the tub we had was difficult to use due to my age. We researched various manufacturers, including Kohler and Safe Step. Our decision was influenced by consumer ratings and reviews. Safe Step's features and ease of entry were major selling points.
The sales visit was pleasant and informative. The salesperson explained all the options without any pressure, and the presentation was thorough. Installation had a small hiccup due to over-measurement, making it difficult to fit the tub through the door. However, it was successfully resolved, and the tub was installed without further issues.
My favorite features include the leg and foot massage options, which are vital as we age. The heated seat is also fantastic for my wife; it keeps her comfortable as the tub fills. Additionally, the rapid-fill and rapid-drain features are great conveniences.
I greatly recommend Safe Step, especially for those over 70. Even without immediate mobility issues, it's a wise investment for the future. Our only issue was a gap between the tub and the wall which needed recurring caulking, but Safe Step handled it promptly.
Overall, we're very happy with the product. Safe Step is welcome to have future patrons contact me for my personal endorsement.
Layne, thank you for sharing your thoughtful review! We're so pleased that your Safe Step walk-in tub has provided accessibility and comfort for both you and your wife. It’s great to hear that the leg and foot massage options, heated seat, and rapid-fill and drain features have been beneficial for your needs.
We appreciate your patience during installation and are glad our team could resolve the issue promptly. Your endorsement means the world to us, and we truly value your recommendation for others considering a Safe Step tub. If you ever need any assistance, we're always here to help. Wishing you many more soothing and comfortable soaks ahead!
Reviewed Feb. 28, 2025
When a Safe Step rep visited, she impressed me with her in-depth knowledge of the product. The installation team was excellent, comprising very nice individuals who thoroughly explained everything.
Using the walk-in tub, I find it more enjoyable than beneficial. It's great for relaxation, though I find it a bit cramped due to needing to be seated to open and close the door, which isn't ideal.
One issue encountered was with the hot water heater. Although the rep informed me that my 50-gallon heater was sufficient, I found the water runs out before the tub is fully filled, reaching only about two-thirds capacity.
Overall, I would rate my experience with Safe Step at 4 out of 5 stars.
Mick, thank you for your thoughtful review! We're delighted to hear that you had a great experience with our representative and installation team, and that you're enjoying the relaxation your Safe Step Walk-In Tub provides.
We understand that water capacity can be a concern, and we appreciate your feedback on this. Your insights are valuable to us, and we truly appreciate your support.
Reviewed Feb. 28, 2025
My experience with the sales rep was very positive; he was professional and presented all the necessary information clearly. Although my interaction with the installation team was minimal, they performed their job well.
I appreciate the convenience of my Safe Step walk-in tub. It allows for easy access and relaxation without needing to step up to get in. Overall, it's a very satisfying experience. However, the one downside is the price, which I find quite high, particularly as I'm on a fixed income, but I need the tub for health reasons.
I would rate my overall satisfaction with the product as very good, though the cost is an area of concern.
Paul, thank you for sharing your experience! We're glad to hear that your Safe Step walk-in tub provides you with the comfort and accessibility you need. It's wonderful that our sales representative and installation team met your expectations.
We understand that cost can be a concern, and we appreciate your honest feedback. Our goal is to provide a high-quality, life-enhancing product, and we hope it continues to bring you ease and relaxation. If there's anything we can do to support you further, please don't hesitate to reach out. Wishing you many comfortable and soothing baths ahead
Reviewed Feb. 28, 2025
I chose a Safe Step tub mainly for safety reasons. The sales representative who came out was nice and knowledgeable, which was reassuring. The installation team did a fantastic job, completing everything in one day, and even though they had to cut out my door frames to fit the tub, you can't tell they were altered.
The tub takes over 80 gallons of water when occupied, which I wish I knew before purchasing. Fortunately, the tub drains quickly. It also fills up quickly, but if I use just the spigot, it can turn cold before it fills completely.
I opted for all the features Safe Step offers. My favorite feature has to be the air jets. The water jets don't seem to work quite as hard as I thought they would. I haven’t been in it much recently, as I’m currently in the hospital due to a hip fracture, but overall, I would rate my experience with the Safe Step tub quite highly, and I would definitely recommend it to others.
David, thank you for sharing your thoughtful review! We're glad to hear that safety was a key factor in your decision and that our sales and installation teams provided a great experience. It’s great to know that you’re enjoying the air jets, and we appreciate your feedback on the water jets and filling process.
We’re sorry to hear about your hip fracture and hope you have a smooth recovery. When you're back home, we hope your Safe Step tub continues to provide comfort and relaxation.
Reviewed Feb. 27, 2025
I recently purchased a walk-in tub from Safe Step around the end of December. My experience with their service has been quite positive. The sales rep, a young gentleman, was courteous, knowledgeable, and explained everything well during the initial walkthrough.
The team did an excellent job during installation.
The tub itself has been beneficial, particularly the bath feature, which I find great. However, there is an issue with the automatic drain system, as it doesn’t function properly. I have been managing by using the manual drain but have not yet contacted Safe Step about this problem.
Overall, despite the minor drain issue, I am satisfied with the product and service, and I rate Safe Step 5 stars.
Dennis, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the comfort that a Safe Step Walk-In Tub brings. We are sorry to hear about the drain issue. Customer satisfaction is our top priority, and we would like to help you with this issue. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you. Thanks again for taking the time to share your experience with us; we appreciate it!
Reviewed Feb. 27, 2025
I recently had Safe Step walk-in tubs installed, and my experience hasn't been entirely positive. Initially, I heard about them through a TV commercial. The installation process was a bit disappointing as it took three days instead of the promised one day. On the bright side, the installers did clean up after themselves. My favorite feature would probably be the Jacuzzi, but I've noticed no significant changes in my daily lifestyle after installation.
Sadly, the biggest issue is that I don't get enough hot water with the tub. Overall, I'd rate my experience with Safe Step as follows: customer service a 3 out of 5, the product a 2, sales and marketing efforts could be better, and I'm particularly dissatisfied with the price, rating it a 1.
Frank, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that the installers cleaned after the installation and that you are enjoying the jets feature. However, we are sorry to learn the installation took longer than expected and that you are experiencing issues with the hot water. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. We will ensure to forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step, and we look forward to the opportunity to better serve you in the future.
Reviewed Feb. 27, 2025
I recently interacted with Safe Step Walk-In Tubs and they came over to my house for the installation, which was done quite efficiently in about 10 hours. While I was generally satisfied with the product, my only concern is about the shower setup. The fixed shower pipe is a bit short, and it doesn't extend far enough for the water to comfortably reach over the head when sitting in the tub. Considering older people might prefer the overhead shower rather than using the flexible hose, it would be great if this could be adjusted.
Overall, my main feedback is also about the price, which is quite high. At my age of 89, it's challenging to manage such expenses since it's more of a luxury that not all older adults can afford. Although I appreciate the quality of the product, the cost of $22,000 to $25,000 seems steep. Extending payment plans might help, but it's still a significant financial burden. However, despite these concerns, I would rate my satisfaction as moderate.
Eddie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience with our team. However, we are sorry to learn you're not fully satisfied with the fixed shower pipe length. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
I initially contacted Safe Step, and the representative was courteous during their visit. The installation of the tub went smoothly. However, I was slightly disappointed to find it smaller than I anticipated, though my bathroom space is limited, which might have contributed to this issue. The tub is beneficial because it's designed to allow seated bathing, which is particularly advantageous for my disabled partner.
On the downside, apart from its size, I find the tub challenging to clean. Despite this, I'd still give the product a rating of four stars out of five.
Joan, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales and installation experience with our team. However, we are sorry to learn you're not fully satisfied with the size of the tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
Having undergone seven back surgeries, two neck surgeries, and dealing with a broken left leg, I found it extremely difficult to get in and out of a traditional tub. I initially tried using a shower, but that didn't work well for me as I kept slipping and falling. The Safe Step Walk-in Tub allows me to sit down comfortably and shower without the fear of falling.
I haven't been able to fill the tub completely because my hot water runs out, so I'm planning to adjust the heater for it. As for the installation, while I don't remember the exact details, I can say they did a good job.
I would rate my experience with Safe Step a 5, and I haven't received any incentive to say anything positive about them. My favorite feature is the ability to sit down and shower comfortably without worrying about falling. This tub has made me feel more relaxed whenever I take a shower compared to before. Overall, I'm quite satisfied with the features of the Safe Step Walk-in Tub.
Dorothy, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 27, 2025
My experience with Safe Step had its highs and lows. The installer did a good job, showing care and cleaning up after the installation. Initially, there were issues, particularly with a leak due to a faulty fitting, which they couldn’t address immediately due to the holidays. However, once fixed, everything worked fine.
The installation needed a bit of adjustment because I had to upgrade my water heater from 40 gallons to 50 gallons as the tub required a lot of water. It's something to note for potential buyers. While bathing, I sometimes run out of hot water, which isn't the tub's fault. I’ve adjusted by only filling it partially for my legs and washing my hair separately during a shower. Despite this, I do find the tub and its features to be of good quality and would recommend it. Overall, I'm satisfied with the purchase.
Bennie, thank you for sharing your experience with us. We are delighted to learn that your installation process with our team was positive despite the inconveniences encountered. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that you are enjoying your Safe Step Walk-In Tub and are satisfied with your purchase. Here's to many more safe and comforting baths in your future!
Reviewed Feb. 27, 2025
My wife uses a wheelchair so we considered getting a walk-in tub. During our experience, the Safe Step sales representative was very nice and thoroughly explained everything, which convinced us to go ahead with the purchase.
The installation went smoothly, though they did leave a bit of a mess and inadvertently chipped some paint, which was a little disappointing. Despite these issues, the tub itself appears to be a high-quality piece of equipment with many good features. However, we haven't actually used it yet due to my wife's health challenges. She was hospitalized shortly after installation due to heart problems, so we haven't been able to fully explore its benefits.
It would be helpful if someone could come back to demonstrate how to use the tub, as it seems overwhelming to start on our own. Overall, despite the few hiccups, I'd still give it a 5, as it looks very promising. Once we're able to use it, I believe it might be beneficial for her condition.
Joseph, we greatly appreciate you sharing your experience with us. It's incredibly rewarding to learn that your encounter with our team during the sales and installation process was positive. Our team is dedicated to providing informative, courteous, and efficient service to ensure the best possible customer experience. We are excited for your wife to experience our tub and its benefits, and we would be happy to assist both of you in how to start it. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com for assistance. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
My husband and I spoke with a sales representative who was very nice and explained everything thoroughly. The installation process was smooth and took just a day. The installation team also did a good job explaining how the tub works, and the quality of their work was satisfying. If I had to rate my experience, I would give it a four out of five.
The Safe Step tub has made a positive impact on my life. It's designed in a way that makes getting in and out very easy, with no need to step up, and the grab bars provide extra support and safety, which I appreciate. Although I can't pinpoint a specific feature I use most, I enjoy all of them. Overall, I am pleased with this addition to our home and its safety features.
Katie, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 27, 2025
I first learned about Safe Step Walk-In Tubs when my wife saw an ad on Facebook. We were planning to upgrade our home for the future, and their competitive pricing caught our attention. As an engineer, I appreciated the quality and construction of their product compared to others. Contacting Safe Step was straightforward. My wife used a link from the Facebook ad, and within 20 minutes, we received a call to set up an appointment. The representative was knowledgeable, particularly about technical details such as electrical supply and plumbing, which I value highly. Being a veteran, it was also nice to connect with their representative, who was also a veteran.
The installation process was smooth. They arrived on time, and completed the job efficiently in one day. While the installation was neat, the drywall repair wasn't perfect, but it was a minor issue I could easily fix myself. I haven't used the tub yet, but my wife loves it, and it's part of our effort to make our home more accessible as we age. Overall, I'm very satisfied with Safe Step. I’d rate my experience with them highly, having already recommended them to a friend considering renovations. Their services fulfilled my expectations, combining competitive pricing with excellent customer service and installation.
Mark, thank you for your positive feedback regarding your experience with us. We're thrilled to hear that you found our product to be of high quality and that our representative provided thorough explanations. It's fantastic to know that the installation team impressed you with their efficiency and expertise, resulting in an excellent job. We are happy to learn your wife loves your new Safe Step Walk-In Tub, and we are excited for you to experience our tub and its benefits. Additionally, we want to express our gratitude for your service as a veteran. It's an honor to serve those who have served our country, and we're pleased that we could assist in making your experience with Safe Step Walk-In Tubs a positive one.
Reviewed Feb. 27, 2025
I learned about Safe Step through television. As a disabled veteran, I needed a walk-in tub for accessible bathing. The sales visit went smoothly, but I ran into issues with my hot water heater. After using the tub, the water turned cold before reaching the jets. I wasn't informed that my existing hot water heater might be insufficient until I contacted my plumber, who recommended regular maintenance due to sediment buildup.
I appreciate the tub's design and features, like the lights and Bluetooth, but the installation team could have been more thorough by checking the age and capacity of my heater. I suggest Safe Step create video materials to address different learning styles for product instructions.
The installation was problem-free, but I haven't fully enjoyed the tub due to additional unforeseen expenses for the water heater amounting to $2,500. I believe Safe Step has a great product but needs to improve the delivery and customer education process. I encountered poor follow-up support when contacting the sales rep about my concerns, which left me disappointed.
Overall, my experience with Safe Step has been mixed. While I acknowledge the product's quality, the lack of comprehensive installation checks and follow-up with corporate left me wanting more from their customer service.
Reggie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience and that you are enjoying the tub's features. However, we are sorry to learn about the water heater issue. Customer satisfaction is our top priority, and we apologize for any miscommunication regarding the water tank with our representative. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. We will forward your feedback to our team to improve our processes in the future. If you have any additional feedback or concerns, please reach out to our team at 1-800-989-5101 or service@safesteptub.com. Additionally, we want to express our gratitude for your service as a veteran. It's an honor to serve those who have served our country, and we're pleased that we could assist in making your experience with Safe Step Walk-In Tubs a positive one.
Reviewed Feb. 27, 2025
The Safe Step sales rep that came out here was very friendly. They explained how everything about the tub worked, and the experience was fun. However, we have molding around the opening in the room next to where the stairway is, and I wish the installer had explained to us how far out in the middle of the stairway it was going to be because we would have had some work done to make it closer to the wall than it is. It doesn't leave much room for people to get by. I'm upset about that but there's nothing I can do about it because it's already done. We're not gonna have our railing moved. It is what it is. But I wish it had been explained so that I wouldn't be so surprised when I saw it.
Susan, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive sales experience. However, we are sorry to learn about the miscommunication regarding the tub size. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 27, 2025
I purchased a Safe Step walk-in tub due to my age and the need for a more accessible bathing option. I discovered the company through an online search, and the sales representative who visited our home was very informative and enthusiastic about the product.
We chose Safe Step because their products are made in America, and we anticipated strong support. The installation was smooth; the team arrived on time, removed the old tub quickly, and set up the new one efficiently. They took the time to show us how to operate it and provided all necessary paperwork.
In terms of quality and features, we're pleased with the tub so far. However, we've encountered an issue with filling it quickly with hot water. Due to our house's water pressure and the distance from the water heater, it takes a while to get warm water, which can be uncomfortable while waiting. We're arranging for a plumber to help address this issue.
We have used the tub a couple of times, and it's been working well. Overall, we're satisfied, but we need to resolve the water issue to fully enjoy it.
Reviewed Feb. 27, 2025
I recently got a Safe Step walk-in tub after reading about it in a paper. The initial consultation with the sales rep went smoothly. The installation process was straightforward and effectively covered under the payment terms.
I am quite satisfied with the walk-in tub so far and appreciate its functionality. If asked to rate various aspects, I would give the product itself, the customer service, and even the pricing a solid 5 out of 5, given my personal experience.
Daniel, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the walk-in tub's functionality, and we sincerely hope you continue to derive satisfaction from it for many years to come. Thanks again for taking the time to share your experience with us; it is appreciated!
Reviewed Feb. 19, 2025
I purchased a Safe Step walk-in tub a while back and had a mixed experience with it. Their presentation was good, but when it came to using the tub, I found some issues. Although the jets are wonderful, the heated seat only works on one side, which is disappointing. The music feature seems unnecessary to me since I can just use my phone for that. I do enjoy the lights and the microbubble feature, which are nice touches. However, the tub doesn’t drain properly and takes forever, leaving me to dip out the water manually. The company claims it might be a plumbing issue, but I never had trouble with my plumbing before.
The installation process was okay, although they left some things unfinished, which I had to complete myself. It was frustrating that they didn’t check for plumbing issues beforehand, which would have saved trouble later. In terms of customer service, Mike was very helpful and tried to address all problems, earning a positive rating from me. However, one of the installers was less responsive, more interested in his earbuds than in the work. Despite these challenges, I appreciate that I'm able to take baths now, which wasn't possible before.
Wanda, thank you for taking the time to share your feedback with us. We're happy to hear that you're enjoying the jets, lights, and microbubble feature, and that you can now enjoy baths, which was a major goal! We're sorry to hear about the issues you've encountered with the heated seat, the music feature, and the drainage. We understand how frustrating these issues can be, and we appreciate your patience as we work through them.
We also want to apologize for the unfinished aspects of the installation and the plumbing challenges. We strive to ensure our installation team checks everything thoroughly to avoid these kinds of issues, and we're sorry that didn't happen in your case. We're glad Mike was helpful in addressing your concerns, and we'll make sure to pass along your feedback to improve both our service and our team's attention to detail.
If you ever need assistance or have further questions, please don't hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We're here to help and appreciate your understanding!
Reviewed Feb. 19, 2025
I purchased a walk-in tub from Safe Step after conducting thorough research, specifically choosing them because of their good reputation and the in-swing door feature that fits my limited bathroom space. The sales representative was quite talkative, and it was challenging to get a word in, but I was already convinced of the product necessity because my old tub needed replacement.
The installation team completed the main job but left much to be desired. They didn't remove the entire old tub or finish the trim work properly. They left the framework and parts of the tile in place, and I had to patch up the floor myself where the old water line was. Moreover, the electrician's work was disappointing—he drilled several unnecessary holes and didn't properly mount the electrical box.
While the product works fine now, the overall service experience with Safe Step could have been significantly better. I had to buy additional door trim myself when the installer failed to bring enough, despite my prior warning. Furthermore, I discovered that a standard 50-gallon water heater wasn't sufficient to fill the tub, leading me to spend an extra $3,000 to upgrade to an 80-gallon heater.
Pat, thank you for sharing your experience. We appreciate your thorough research and decision to choose Safe Step, and we're glad to hear that the walk-in tub itself is meeting your needs. However, we regret that the installation process did not meet your expectations.
It’s concerning to hear about the unfinished trim work, electrical issues, and additional costs you incurred. We understand how important it is for installations to be handled properly, and we apologize for any inconvenience this caused. If there’s anything we can do to assist further, please don’t hesitate to reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. Your feedback is valuable, and we will use it to improve our processes moving forward. Thank you again for bringing this to our attention.
Reviewed Feb. 19, 2025
I decided to install a walk-in tub from Safe Step Walk-In Tubs after seeing an advertisement in an AARP magazine. My initial selection was mainly because I needed to replace an outdated and moldy jacuzzi tub in my house. We hoped the transition would be smooth, but unfortunately, we encountered some issues along the way.
The appointment with their representative was less than pleasant. The salesperson was prepared with an extensive presentation that didn't really align with what I was looking for. Frankly, it was tedious, and we almost walked away from Safe Step entirely due to the sales pitch. We decided to proceed because we just wanted to get the work done without further hassle.
After installation, we were satisfied with the quality of the tub itself; however, the installation process was a different story. There were unexpected issues, such as the workers needing to chisel out part of our doorjamb to get the tub inside, something we were not informed about beforehand. The doorjamb was ruined and hastily repaired, leaving us with more work to get it fixed properly. Additionally, during the installation, some wood was chipped, adding to our growing list of grievances.
Communication with Safe Step has been lacking. I reached out to their service manager and submitted photos of the damage but have yet to receive any acknowledgment. Moreover, the Safe Step website lacks a complaint submission section, leaving me with no clear path to lodge my concerns formally. Despite emailing my issues, there's been little response unless feedback is positive.
Overall, based on the product alone, I might've been inclined to rate them higher, but due to the quality of installation and customer service, I cannot recommend Safe Step wholeheartedly. My experience suggests they might not be as attentive to service issues, and if you're considering them, proceed with caution.
Edward, thank you for taking the time to share your honest experience. We appreciate your feedback and sincerely regret that the installation process and communication did not meet your expectations. While we’re glad to hear you’re satisfied with the quality of the tub itself, we understand that the challenges you faced during installation and the difficulty in reaching support have been frustrating.
Your concerns are important to us, and we’d like to ensure they are addressed properly. We have notified our team about your case so they can work toward a resolution. We value your insights and will use them to improve our services. Thank you again for bringing this to our attention.
Reviewed Feb. 19, 2025
After researching various options, I discovered Safe Step through an online search and my decision to choose Safe Step was influenced by the fact that many of their parts are produced in the United States, providing easier access to parts if needed. The sales visit was a pleasant experience. The representative was very down-to-earth and made everything easy to understand. He explained the details simply, which was greatly appreciated. During the installation, the team placed protective paper on the floors and were very considerate. They were concerned about finishing in a single day, but I reassured them it was fine since the walk-in tub was meant for future use. The team returned the next day to complete the job. They were friendly, hardworking, and well-prepared to address any questions we had.
The Safe Step tub significantly eases the routine of my parents. While I haven't fully explored all its features with them, the caregivers have used the jets for baths, and they find it really beneficial. However, we haven't tried the meditative features yet. I would rate the Safe Step tub at 4.75 out of 5. The only aspect I would have preferred is a door that opens outwards, like another model I considered. Despite this, I appreciate the inward-opening design of Safe Step. Overall, I would give the customer service, from the call handlers to the sales representatives and installers, a perfect score of 5. They were prompt and helpful, especially when I needed documentation for insurance purposes. The salesman provided the necessary receipts and paperwork swiftly, even on a weekend.
Sterling, thank you for your thoughtful review! We're delighted to hear that you had a great experience with our sales team and installers. Providing clear information and ensuring a smooth installation process are top priorities for us, so it's wonderful to know that our team met your expectations.
We're also pleased that your parents and their caregivers are benefiting from the walk-in tub’s features. If you ever have any questions about exploring additional functions, we’d be happy to help!
We appreciate your feedback regarding the door design and understand that preferences can vary. Your insights are valuable and help us continue improving our products. If you ever need assistance, please don’t hesitate to reach out to our Customer Service team at 1-800-989-5101 or service@safesteptub.com.
Thank you for choosing Safe Step!
Reviewed Feb. 19, 2025
My experience with Safe Step has been incredibly positive. I first heard about them through my daughter, as my aging parents were finding it difficult to step into a traditional tub. The sales visit we had was impressive; the team was polite, courteous, and very respectful of our home, leaving it clean afterward. The installation process was smooth as well. The team knocked on the door, came in, introduced themselves, and told us who was coming 'cause an electrician came in afterwards. They carefully assessed the room, gathered everything they needed, put it all together, and walked me through how everything worked.
The product itself has been a blessing. My parents, who are both 83, can step into the tub, shower, or even soak in it thanks to the thoughtful design. They love it, and they enjoy sitting back. They need a little help remembering which buttons to press, so I have to do it all, but the tub is great. My mom sings to me when she's in the tub. It has truly improved our routine, making bath time more comfortable and stress-free. The team was communicative throughout the process, explaining every step along the way, which included extending the door to accommodate the tub and dealing with the old one.
Overall, the installation and product quality have been remarkable, and it's comforting to know that my parents are safe and enjoying their bathing experience without the previous hassles. It's night and day from what we were trying to do. When we first got here, I had to wash my mom up totally. I was in the shower with her, and then, it got to where she can at least shower herself, but we had to put everything in the tub and take them out. Now, all I have to do is open the door and they can go in then I lock it and fill the tub or just give them a shower. They're comfortable. They could sit in the tub and get clean. It's made that experience 100% better.
Tammy, thank you for sharing your heartfelt experience! We’re truly honored to have played a part in making bath time easier and more enjoyable for your parents. It’s wonderful to hear how the Safe Step tub has positively impacted their daily routine and brought comfort to your family.
We’re especially glad that our team provided a smooth and respectful installation experience. Ensuring a seamless process and clear communication is something we strive for, and we appreciate your kind words about their professionalism.
It’s touching to hear that your mom enjoys singing while using the tub—those are the moments that make all the difference! If you ever have any questions or need assistance with the tub’s features, our Customer Service team is always here to help at 1-800-989-5101 or service@safesteptub.com.
Thank you again for choosing Safe Step—we're grateful to be part of your family’s journey to safer, more comfortable bathing!
Reviewed Feb. 19, 2025
Paid over $24000 for replacing old tub. Way more than expected even after discounts and paying cash. Tub opens to the inside, very difficult to get into tub without getting squezed in an attempt to lose the door. Use all of my hot water before it fills even with my new 50-gallon water heater. With jets on and tub at proper fill water runs out from bubbling jets all over floor. When taking shower water runs out of tub by the temp control all over floor. Tub does not maintain temp with jets running if you sit in it a long time, water drops to like warm, doesn't allow me to raise temp with the water off.
Edward, thank you for sharing your feedback. We sincerely apologize that your experience with the Safe Step tub has not met your expectations. We understand how frustrating it must be to encounter multiple issues with both the functionality and comfort of the tub, especially after investing in a solution meant to improve your daily routine.
Regarding the door opening inward and the water temperature concerns, we recommend reaching out to our Customer Service team at 1-800-989-5101 or service@safesteptub.com so we can schedule a service visit to resolve these issues. They can also review the water heater capacity and jet functionality to ensure everything is working as it should. We want to make sure your experience improves and that you're fully satisfied with your purchase.
Again, thank you for bringing this to our attention. We're here to help and will do everything we can to address your concerns as quickly as possible.
Reviewed Feb. 19, 2025
My experience with Safe Step walk-in tubs was excellent. I initially chose Safe Step after seeing their ad on TV, which seemed more appealing compared to others. When I reached out to them, they were very cooperative. They visited our home, took measurements, and provided a cost estimate. We faced some payment issues as we were awaiting a check, but they were accommodating and held the already manufactured product for us.
The installation day went very smoothly. The installers were professional, completed their work efficiently, cleaned up, and demonstrated how to use the tub's features. My favorite feature of the tub is the jets, which I thoroughly enjoy.
We were advised to wait 24 hours before using the tub, but we actually used it a couple of days later. I found the tub to be enjoyable every time I've used it, which has been about five times so far.
If a friend were to ask about my experience, I would definitely recommend Safe Step. From the initial call to the setup and installation, the process was seamless. The person who came for the initial appointment was informative and set the right expectations. The installers did their job well without any hassle.
Overall, I would rate my experience with Safe Step as a 5 out of 5 stars. Both their customer service and service quality were top-notch, and I felt the pricing was fair for the value received.
Tony, thank you so much for sharing your wonderful experience with Safe Step! We are thrilled to hear that the entire process, from the initial consultation to installation, went smoothly and that you're enjoying the features of your walk-in tub. It's great to know that our team was able to accommodate you with the payment timing and that you had a positive installation experience. We especially appreciate you highlighting the jets as your favorite feature!
Your feedback means a lot to us, and we’re grateful for your recommendation. If you ever have any questions or need further assistance in the future, don’t hesitate to reach out. Thank you for choosing Safe Step! We're glad to have been part of improving your bathing routine.
We look forward to continuing to serve you!
Reviewed Feb. 19, 2025
There are a couple of aspects I am not satisfied with Safe Step. Firstly, filling up the tub properly uses up all my hot water, despite having an almost 40-gallon tank, which was supposedly sufficient according to them. Secondly, my wife, who uses a wheelchair, finds it challenging since the door opens inward, blocking one of the hand-holds that she needs for support. In hindsight, I should have considered a tub where the door opens outward.
The installation process was generally fine, but there was an issue with the flooring that led to a dispute. I had water damage and needed to replace particleboard with plywood. It was awkward since the installer initially planned to finish without considering the flooring, which I had to do separately. They eventually adjusted the cost by $200 because of this complication.
Overall, while the installation itself was handled adequately, I am disappointed with the product due to the high water usage and the design that affects accessibility for my wife. I feel that for the expense, these drawbacks are significant. Based on my experience, I would rate it around a 3 out of 5, and I would advise others to be aware of these potential issues before purchasing.
Douglas, thank you for taking the time to share your experience. We appreciate your honest feedback and understand how important it is for a walk-in tub to fully meet both your and your wife's needs.
We regret that the water capacity and door design have posed challenges for you. Accessibility and ease of use are priorities for us, and we apologize if the inward-opening door has made it difficult for your wife. Additionally, we understand how frustrating unexpected installation adjustments can be, and we appreciate your patience throughout that process.
If there’s anything we can do to assist further or address your concerns, our Customer Service team is available at 1-800-989-5101 or service@safesteptub.com. Your feedback is valuable in helping us improve, and we truly appreciate you sharing your insights with us.
Reviewed Feb. 19, 2025
I discovered Safe Step through a TV ad and decided to give them a try for a walk-in tub. The experience with their sales representative was favorable, as they came to my home and were quite helpful. The installation process was impressive; it only took one day, which was quicker than I anticipated.
The tub has features like jets and bubbles, although it's not heated. I find these features enjoyable and well-integrated. Overall, I rate my experience with Safe Step a 5 out of 5 in terms of quality and installation. However, when it comes to pricing, I think it's a bit expensive, so I'd give them a 2 out of 5 on that aspect.
Randy,thank you for sharing your experience! We're thrilled to hear that you had a smooth installation and are enjoying the features of your new walk-in tub. We strive to provide high-quality products and efficient service, so it's great to know we met your expectations in those areas.
We understand that pricing is an important factor, and we appreciate your feedback. If you ever have any questions or need assistance, our Customer Service team is here to help at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step!
Reviewed Feb. 17, 2025
I recently had the Safe Step walk-in tub installed primarily because I was having difficulty washing properly. As I've gotten older, it's become much harder to reach my feet, and this tub seemed like a great solution to make things easier and keep me cleaner. I had a great experience with the sales representative; they did a superb job explaining everything and treated us really well when they visited our home. The installation team also did a fine job, even though I can't see the installation now that it's all covered, but I can tell it was done properly. Using the walk-in tub has definitely made things easier for me. It's not only made bathing simpler but has also improved how I feel, especially my legs. I seem to sleep better at night since my legs feel better, too.
Mr Brogdon, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has positively impacted your bathing experience. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 17, 2025
I saw the Safe Step Walk-In Tub on TV, however, after purchasing it, I've had some reservations. As a big guy standing 6'5", I've found the tub a bit hard to get into because it's not as spacious as I'd hoped.
During the sales visit, the representative didn't provide much insight into the tub's dimensions, so I didn't realize the size constraints until later. On the positive side, the installation was smooth and efficient; the installer did a great job, and it only took a day.
The features work fine once I'm in the tub, though it's a bit of a squeeze. The fill time is reasonable, but I needed to upgrade to a bigger water tank to accommodate it.
Overall, I'd rate my experience around the middle. While the product might be suitable for smaller individuals, it doesn't entirely meet the needs of someone my size.
Thank you for bringing your concerns to our attention, and we apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed Feb. 16, 2025
I recently decided to purchase a walk-in tub from Safe Step for health reasons. The sales representative was good and the installation team was very professional, ensuring everything was ready on time without any hassle.
One of the best features of the Safe Step walk-in tub for me has been the soaking capability, which has been very beneficial for my bad hip and leg. The warm, relaxing soak has provided significant relief and comfort.
Overall, I've had a positive experience with Safe Step. I would rate my experience as a four out of five.
Dalton, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that you're enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope you continue to derive satisfaction from it for many years to come.
Reviewed Feb. 16, 2025
I first learned about Safe Step through a television advertisement. My main reason for considering a walk-in tub was to have a convenient and accessible option for bathing. The sales visit went smoothly, and the installation was handled efficiently.
One aspect that we particularly enjoy is the micro bubbles feature, which effectively cleans hard-to-reach areas, making it especially beneficial for older individuals. However, during colder days, our hot water heater sometimes struggles to keep up, requiring us to fill the tub partially, then wait for the water heater to heat more before finishing the fill.
I contacted Safe Step regarding the hot water issue, although I didn't receive a definitive solution. Despite this minor inconvenience, we have used the tub several times and have been satisfied with the experience. Overall, I would recommend Safe Step for its quality and innovative features.
Larry, we're thrilled to hear that you are enjoying your Safe Step Walk-In Tub! Providing a convenient and accessible bathing experience is our priority, and we're glad to know that it's working well for you. However, we are sorry to learn you are experiencing some issues with the water heater. Depending on the plumbing and age of the home, it may be necessary for some customers to purchase a larger water tank to maintain the preferred water temperature in the tub, ensuring a comfortable, shoulder-height soaking depth while bathing. Your satisfaction is our top priority. Please contact our Customer Service team by calling 1-800-989-510 or service@safesteptub.com so we can address this issue. Thank you for choosing Safe Step!
Reviewed Feb. 16, 2025
I first heard about Safe Step Walk-in Tub on TV. The reason I decided to look into purchasing a walk-in tub was because my husband had a stroke, and I needed something safer for him. During the sales consultation, the representative was very informative and knowledgeable. He mentioned being a technician, which made me feel confident in his understanding of the product and process.
The installation process went very well. The installer was professional and clearly knew what he was doing, leaving everything clean and tidy afterwards. Now that the tub is installed, it has made things much safer for my husband, which was the primary concern. The quality of the tub is good, which I appreciate.
I did contact the sales representative to inquire about adding the shower component to the tub, which we didn't think we needed initially but would be beneficial now. Overall, I would highly recommend Safe Step based on our experience.
Wendy, thank you for taking the time to share your review. We're thrilled to hear about your positive sales and installation experience with our team. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. We're delighted to learn that your husband is enjoying the safety, independence, and comfort that a Safe Step Walk-In Tub brings. We sincerely hope he continues to derive satisfaction from it for many years to come. Thank you for recommending us to others!
Reviewed Feb. 16, 2025
I first found out about Safe Step walk-in tubs online and received more information through the mail after signing up. Although I got in touch with them about a year and a half ago, it took some time before we could install the bathtub because the bathroom wasn't ready. Once it was, Safe Step installed the tub in one day, which I found impressive.
Though the bathroom is still incomplete and we haven't used the tub yet, I participated in a demo where the microbubbles feature stood out to me as a favorite. Based on my experience with Safe Step's customer service and the quality of their tubs, I would recommend them to a friend. However, I think their pricing is a bit steep.
Ricki, thank you for your feedback and for recognizing the quality of our installation and tubs. We understand that cost can be a significant concern. We strive to provide quality and value in every project, and we appreciate your input on pricing. If you have any further questions or need additional support, please reach out to us at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 16, 2025
I initially learned about the Safe Step tub through TV advertisements. After considering another walk-in tub that didn't meet our expectations, we opted for Safe Step because of its superior features. The door is user-friendly, allowing easy access to sit down, and the ion bubbles were a significant selling point for us. Other brands claimed to offer similar features but didn't deliver on the quality we found with Safe Step.
The installation was swift, and the tub looks stunning. However, I've encountered an issue with it not working currently, which I suspect might be due to user error. While I haven't had the chance to address this due to personal circumstances, I'm hopeful for a resolution soon. Overall, I'd rate Safe Step a 4.5, mostly due to this issue, though I anticipate it can be resolved with support.
Ms Graham, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience. However, we are sorry to learn about the issue you're experiencing with our product. Your satisfaction is our top priority, and we'd like to address this promptly. Please contact our Customer Service team by calling 1-800-989-5101 so we may assist you. Thank you.
Reviewed Feb. 16, 2025
A Safe Step representative came to my house, spending about three hours going over the product. He was knowledgeable and persuasive, and I ended up purchasing their tub.
The installation went fairly smoothly, completed in a day, though the tub had a slight chip which existed prior to installation. It should have been repaired, but that hasn’t happened yet. I decided to go ahead with the installation because waiting for a replacement would have taken an additional six weeks.
Though the tub is well made and works as promised with features like micro bubbles and lights, I realized afterwards it was not the transformative experience I was led to believe. It does what it's meant to do, providing a relaxing experience, but it felt overpriced at $20,000. While there's nothing technically wrong with the product itself, I wouldn’t opt for the purchase again since it didn’t quite meet my expectations of value.
While I appreciate the tub's design and function, and the lifetime warranty is a positive aspect, ultimately, it didn’t deliver the exceptional experience I expected. Thus, my overall satisfaction would be moderate.
Connie, thank you so much for taking the time to share your opinions; they mean a lot to us. We are delighted to hear that you had a positive installation experience. However, we're sorry to learn that you're not completely satisfied with your Safe Step tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We’re standing by and ready to help!
Reviewed Feb. 15, 2025
I first heard about Safe Step through television, and I decided to purchase their walk-in tub because my husband recently became an amputee. I wanted to make it more convenient for him to shower. The sales visit was impressive. The representative who came to Memphis was excellent, very polite, and answered all my questions, which helped me understand everything clearly.
The installation process was great as well. It was quick, and the team cleaned up everything afterward. They answered my questions and trained me on how to use the tub. Overall, they were wonderful.
As for the quality and features, so far, so good. We've only had it for about two weeks, so while I'm not the user, my husband is, and it seems to be fine. I'm very pleased at this point. My only concern is ensuring I receive the proper paperwork in the mail, as I've experienced issues with billing from another purchase. I hope that won't be the case with Safe Step.
Overall, I'm satisfied with Safe Step and would recommend their products.
Dorothy, thank you for taking the time to share your experience with us! We're thrilled to hear that our team impressed you with their efficiency and hard work. Our top priority is always to provide our customers with a high level of satisfaction, and we're pleased to know that we were able to meet your expectations. It is wonderful to hear that your new Safe Step Walk-In Tub is working well for your husband and we hope he continues to derive satisfaction from it for many years to come.
Reviewed Feb. 15, 2025
I had a Safe Step tub installed for my wife, and our overall experience has been quite positive. We chose Safe Step primarily for its ease of access, which is important for her needs. The sales representative was knowledgeable and effective, making the decision process smooth. On installation day, the crew was professional and experienced, taking their time to ensure everything was done properly.
The tub comes with numerous features, many of which we haven't yet tried, but those we have used are quite satisfactory. This addition has positively impacted our daily routine, making it easier for my wife to use and for me to assist her. Based on our experience so far, I would highly recommend Safe Step.
Edmon, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your wife's needs. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 15, 2025
I decided to purchase a walk-in tub from Safe Step after seeing their advertisement, as it seemed like something my family needed. The sales representative who visited us was extremely nice, knowledgeable, and didn't use high-pressure tactics. He simply presented the product and answered our questions.
The installation team was great, although the installation took longer than expected, more than a day. They were thorough, and importantly, they cleaned up after themselves at the end.
The walk-in tub has been beneficial for my elderly family members, who are all using it and enjoying it. There's nothing I can think of that Safe Step could have done better; from start to finish, it was a good experience.
If I had to rate my experience with Safe Step, I would give them a top rating.
Pat, thank you for sharing your experience with us. We are delighted to learn that your sales and installation process with our team was positive. Our commitment is to provide customers with the best service possible, and we are pleased to see that commitment reflected in your experience. We're thrilled that your Safe Step Walk-In Tub has proven beneficial your elderly family members. Thank you again for taking the time to share your story with us; we really appreciate it!
Reviewed Feb. 14, 2025
I have owned a Safe Step tub and enjoyed it at first. Now, it is older and company doesn't give me the time of day because I have had nothing but problems for the last 10-plus years. When you call the company, you get passed off and never responded to. They are more to sell you a new unit for another 15 thousand bucks, but don't return calls when you have a problem. NEVER BUY ONE OF THESE PRODUCTS.
Hi Bob, thank you for your feedback. We’re very sorry to hear about your experience. Providing quality customer service is important to us, and we regret that you haven’t received the support you need. We’d like to help resolve your concerns—please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com so we can assist you further.
Reviewed Feb. 10, 2025
Well over $20,000. The installer destroyed the opening to our bathroom door. Cut wall out so far that we had to buy a new door and trim and patch the wall. (We did this ourselves.) Cut large holes in the floor that you could put both arms into and see the ground under our house. Did not offer to repair or insulate. I was told this would be a one day install. Took 3 visits over a month time frame. We had to pay someone to install a smaller window that would work with the tub height (an added expense and work on our part).
The first tub installed was defective with gashes and scratches and non working parts. Tub was removed. Another put in place. The ledge around the tub is not level. The leaning slope is so obvious. The trim was made to fit by trimming with a pocket knife which is crooked and has sharp edges. I have sent emails, texts and calls. Can not get this fixed. Was told a 6 month interest free loan. Nope, continue to get statements with interest added. Our hot water heater is not large enough to fill this tub (which I didn’t know) So water is freezing cold sitting over this big uninsulated hole in the floor. I hate it!!! Been in it two times. It stresses me to even look at it. I’m about to have surgery on the majority of my spine and I do not have what I need to function at home. SHAME on you for making failed promises. Taking advantage of disabled people. Don’t buy from them. I have given them months to make this right. Now it’s time to let the world know.
Thank you for bringing your concerns to our attention, Alesia. We apologize for any dissatisfaction you experienced. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us at 1-800-989-5101 or service@safesteptub.com. We value your business and hope to have the opportunity to better serve you in the future.
Reviewed Feb. 3, 2025
Had a sales consultation with a Safe Step salesman Raj who was very nice, though he mixed up the date. After a call from Lisa (a manager) to confirm Raj would show, we had the consultation where he made an offer we thought was a little high and promised to get back to us with a lower price. We never heard from him again despite multiple texts and calls and it's been almost a month. This includes a call to the office last week where Jeffrey said he'd notify his manager and someone would get back to us but still no contact from anyone at the company.
A call to Lisa's phone number said the number was inactive. Raj was proud of his company's reputation for service after installation, but I've never had a contractor disappear before the sale. Strange, especially in light of the fact that the showroom/factory are only about 15 minutes from us. I'm happy to change this review as Safe Step is the company we'd prefer to go with. If only someone would just contact us.
Ron, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Jan. 4, 2025
I called and made an appointment with Tammy (1 800 381-1982) for my Mom who is 89 years old and needs a walk in shower/tub estimate ... Tammy said to call 1 888 794-5677 the day before to confirm the appointment... Got the name of who would be arriving too, Steve B... Today my Mom's calls me to say NO ONE showed up ... I called and got the answering service who said I called yesterday to CANCEL!! This is so rude and unprofessional - I would never ever use this company ...
Hi Lisa, thank you for sharing your feedback. We sincerely apologize for the miscommunication and the delayed estimate appointment. Occasionally, other in-home visits appointments can run over the allotted time, causing delays for subsequent appointments. Your satisfaction is our priority, and if there’s anything we can do to improve your experience, please contact our customer service at 1-800-989-5101 or service@safesteptub.com. We’d be more than happy to talk about your experience to improve our processes in the future!
Reviewed Dec. 2, 2024
Updated on 02/03/2025: I wrote a review on Dec.2, 2024 complaining that Safe Step would not send out a "higher-up" representative to look at my "evidence" of floating black specks coming out of the water ports. That request has not yet been fulfilled. On Dec. 3, I did get a reply saying "resolution in progress", and a call from Safe Step on Dec. 16, during which I talked to Peyton. I told her I had to have someone in authority come to my home and explain WHY those black specks came into my bath water. I told her I needed to talk to that person face-to-face so I could present all the details of the situation. She talked like she would contact someone to satisfy my request. That was 1 1/2 months ago and I have not seen nor heard from Safe Step since. Please try to contact Safe Step and convince the CEO or someone in authority to meet my request. Thank you. Bob
Original Review: We bought a Safe Step Tub in April of 2021. We have had issues with it starting in July of 2021 because it was not wired correctly. They took care of that problem. We had a leaking door problem and a remote problem that were taken care of. We had a seat heating problem that was taken care of. All of these problems were solved satisfactory within a short time. Then in September of 2023 we started getting black particles in our bath water, gradually getting worse. In January of 2024 I contacted Safe Step and told them about the problem. Everything they suggested I had done since day 1 of using the tub. The contamination kept getting worse and I called them and received several other recommendations. We had this problem until September of 2024 when there were a couple of times big slugs of crud came out of the water jets. After that the specks were smaller and fewer.
I called safe Step and wanted to talk to a representative, in person, to explain WHY this happened. I needed to present pictures and samples to this person to present evidence of the stuff we had to put up with. I have called Safe Step several times in the last couple of months asking for someone to visit. I called today, December 2, and was informed that they probably charge $179.00 for a service related to "cleaning". I do not want any work performed- I just want an explanation as to WHY we had this problem. A consultation from a representative, no labor involved. I would like an answer to my request.
By the way, I have tried to call the salesman about this issue in May, asking him to look at my "evidence" when he was near my town. He agreed to, but he has not done so. I tried calling him asking to return my calls, but he has not done so. In fact, I tried calling him in the last couple of days and I get the message "the number cannot be completed as dialed. Please check..." I think that spending over $17000, Safe Step would be more than willing to stop by and answer my questions to keep their customers happy. Bob
Bo, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. We're committed to addressing and improving the issues you've highlighted. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 30, 2024
We bought the walk in tub just before the Hybrid was available. I have called, chatted, and emailed multiple times trying to get someone to respond so I can buy the parts for the shower option since no one wants to come out to install. They seem to only be concerned with selling new tubs. I have left messages on the existing customer line, as well as had a rep send a message. Existing customers are not a priority. I pray I never have a problem and need the warranty.
Scott, we're truly sorry to hear about your frustrating experience, and we sincerely apologize for any inconvenience caused. Your feedback is valuable, and we understand the importance of reliable and consistent service. If there's anything specific you would like us to look into or if you have further details to share, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com. We appreciate your understanding and the opportunity to make things right.
Reviewed Nov. 29, 2024
My experience with Safe Step has been genuinely positive. Initially, I researched online and after an unimpressive experience with another company, we invited a Safe Step representative for a visit. They convincingly highlighted the benefits, especially considering my husband's Parkinson's diagnosis, which led us to decide in favor of Safe Step because of its therapeutic features. The Safe Step sales representative was a pleasure to work with—informative, not pushy, and provided comprehensive details, which helped us comfortably make our decision. The installation was smooth; the technician arrived early and wrapped up in just a few hours. He praised the quality of Safe Step products, assuring us we chose the best.
Personally, I enjoy the experience immensely. Regular use has notably improved my sleep and skin health—I sleep soundly after each use. As for the operation, the fill time is reasonable, and the drain time is fantastic, ensuring I'm left warm afterward. While my husband doesn't use it often, I see the tub mainly enhancing my self-care at home, impacting my overall well-being significantly. We consider the price worthwhile compared to alternatives, focusing on health benefits over material possessions.
Donna, thank you for sharing your experience with Safe Step! We're thrilled to hear that the Safe Step Tub has made a positive impact on your sleep and skin health. Our goal is to provide products that enhance the lives of our customers, and we're pleased that the tub has met your expectations in that regard. Thank you again for taking the time to share your story with us; we really appreciate it! If you ever have any questions or if there's anything more we can assist you with, feel free to reach out. Thank you for choosing Safe Step!
Safe Step Walk-In Tub Company Information
- Social media:
- Company Name:
- Safe Step Walk-In Tub
- Company Type:
- Private
- Address:
- 618 Grassmere Park, Ste.16
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Country:
- United States
- Website:
- www.safesteptub.com
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