Safe Step Walk-In Tub Reviews

I got a very informative presentation from the Safe Step salesperson. For the most part, the installation team was attentive to my wishes and have been very professional and skilled. They build out on the plumbing and gave me a demonstration before they left. However, there's no published information on how to operate the various features of the tub so I had to rely on my memory as to what I saw to achieve what I expected. I haven't used all the features yet but the lower leg jets are very helpful and its use is beneficial. There's immediate relief following the use of the tub although it's not long lasting. I still have not been able to activate the Jacuzzi jets on the back and would like to know how to do so to maximize the benefits.

The installation team was very nice and quick. They were in and out in six hours and they cleaned up after themselves. The tub is enjoyable and I now feel more safe because I'm able to get in and out of the bathtub, unlike before when I had a high bathtub with sliding doors. That's important to me because I'll be living alone and I don't want to fall. I enjoy the microbubbles and the jet streams. They're very relaxing. I go in the tub in the evening because I relax more and get sleepy.

Everything went fine with Safe Step's sales rep and their installation team is very good too. They cleaned up after themselves very nicely. My 89 year old mom likes that she can get in her bathtub safe now. It worked out great. My mom is happy; and while she's happy, I'm happy.

The Safe Step sales rep was a very good man. I liked the jets for the feet at the bottom of Safe Step's tub that's why I bought it. The guys from my plumbing and heating business installed the tub, and I love the heated seats, heated water, and the lights. I try to use the tub three times a week, and I'm very pleased. It's an excellent experience, overall.

We're happy with the Safe Step walk in tub. My 90-yr-old mother has a little bit of problem getting into the shower and my wife is falling in the tub. If it wasn't walk-in, we wouldn't have gotten it and just stayed with what I had. Now, my mother can now take a bath again and my wife, having back problems, has been looking for this too. We have a sauna in the master bathroom, but she can't step over the tub like a spa. This is something that I wanted, and the sales rep sold me two, which I took back to one a couple of weeks, thinking about ripping out that whirlpool and back.

My mom needed the walk-in tub. A very professional gentleman from Safe Step Walk-in Tubs came to the house. He gave us the information that we needed and we went from there. The installation went very smoothly. My mother likes the heated seat and that's the biggest thing she really enjoys.

The Safe-Step salesperson was really nice. He explained everything, left his name and number, and knew the products very well. Plus, the installation team was good, kind, and showed me how to work everything. One thing wrong though is that it takes a long time to fill up. Other than that, I like Safe-Step. Because I have neuropathy on my leg, it was hard for me to get out of my regular tub. This way, I can just open the door, walk in and sit down. The bathtub helps me from falling and I'm very satisfied with it.

I like the height of Safe Step's seat. Since I've had it, I have lesser pains and I sleep better. The sales representative was very good and the installation team carefully took out the tub we had so I can re-use it. It was wonderful.

I had a tub before but never used it. I used the shower, but at 69, I got a bit afraid of standing up on the shower as I fall sometimes. That's why I got the Safe Step tub. Their bath tubs have many other functions than other companies' products. Their salesman, after meeting him, totally convinced me that their tub is the one I wanted. The installers were good. The only thing was I had to take the carpet pad and gripper stripped up myself before the tile could be put down. But everything else they did was great. They ran water in it, turned on all the jets and explained all that to me. The Jacuzzi and micro jets, as well as the heated seat, are my favorite features. I have a wonderful experience and I feel better after taking a bath. Safe Step is a very great company.

I love Safe Step and it is very convenient. Everything about it is great. The installation team was extremely professional, courteous and very nice and accommodating. They switched out a toilet and had no problem with that. There was one little issue with the tub and the installation guy said he had seen it already and will be taking care of it, and he did. They've been great. I like the fact that I can stand up in the tub and not spray water all over the place. I like the spray, the foot jets and lower extremity jets of water. Also, my grandkids think the color is the coolest thing around.

The Safe Step sales rep was absolutely great. She was concerned with my needs, really nice and cordial, and very professional. Their installers were very efficient and clean. I had this other guy who couldn't fix some thing, but their guy, Travis, found the part that was leaking under my house and fixed it when he crawled under there to hook up the electric. They were super nice and very knowledgeable about their work. They were in and out in four hours. I have eczema and using the tub heals my skin a little bit. I also love the jets and the warmth of it on my body, and the air bubbles are my favorite.

There were several reasons we went with Safe Step. One is that it was more affordable. Two, it has a water jet that creates a lot more oxygen in the water which is good for the health. It also has a lifetime warranty so it’s never going to cost me anything. If something goes wrong, Safe Step would take care of it. The sales representative seemed to know his business and sold all the features. The installation team did an excellent job. They could not do what I was originally told and so they modified it, which took up more space than what we had thought it was going to take, so we lost 20 square feet of space in the bathroom, but, nevertheless, it worked out okay. The quality was outstanding.

Although we got burnt by another company, we were still anxious about the idea of walk-in tubs and looked into it. The sales rep of Safe Step was very knowledgeable. The installation team were very good. I like the jets the most, specifically the ones in the rear. I feel much more relaxed since using the tub. It was wonderful and excellent with Safe Step.

I looked up for walk-in tubs and Safe Step was the first company to respond to my inquiry and their sales rep was very good. I also like the tub's jets the most but there should me more of those. Since we got it, I saw that tubs from other companies have more jets than this one. Also, the tub is so expensive and now my mother's scared to use it. There's a problem with the electrical panel and she is freaked out that she could get electrocuted in there. It took me a month to get the Safe Step people out here to fix the tub and it's still not fixed. The guy didn't know what was wrong with the tub and said he needed to check with the technician to see what was going on. The guy was here last Thursday and I still haven't heard back. We need some resolutions. It has been a disappointing experience.

I’m 82 years old, I had terrible cramps in my legs and feet that wouldn’t go away and happened to think to run hot water in the bathtub and put my legs in it. I got in the tub and soaked there for a while. My daughter who is a nurse helped me get out and I felt so much better. It made the cramps go away almost immediately. However, the hardest is getting in and out of the tub. My daughter said to put a little stool in the tub which I did but when I started to get out, I slipped and bumped my head on the end of the top part. If I had really bumped it really hard, I might have been a drowned goose. When I got out and got dressed, I sat on the chair, put the television on, and the first thing that came on was the Safe Step so I called them.

The Safe Step Walk-in Tubs sales rep seemed very knowledgeable and wasn't pushy. He did a good job representing the company and that's why I decided to go with them. Others have the basic add-ons but Safe Step Walk-in Tubs seems to be more complete. The turnaround time was really good too. He said that it would be in two weeks. The two installers introduced themselves and went to work. The lead man showed us how to operate the stuff when they finished up. He also did a good job. The jets are the best thing about our tub in terms of circulating water. I've got some mobility problems and it's easy to get in and out of the tub and use it. Everything is great and everyone I've associated with thus far has been professional, very nice, and helpful. We like the tub very much.

The rep of Safe Step was knowledgeable, honest, and kind. The installation team did all the work they said they'd do. They cleaned up after and put my door back again. But they had to come back and re-plumb it because a bunch of crap fell down where they cut the pipe. My wife really loves the walk-in tub. She can safely get in and out of it now without any help. I do like the non-slips feature, the massage, and the little jet. We're very satisfied with Safe Step and we would recommend them.

A sales person from Safe Step Walk-in Tubs called and asked us questions about our health. When he heard some of the things that were wrong with my husband he said he had just the thing. From then it was his sales talk that helped us decide to look into it. He made us realize that there were different levels of tubs and some of them had more to offer than others. Some are more effective for what was wrong like arthritis. The sales rep was very knowledgeable about the product and very friendly and personable.

The Safe Step sales representative I spoke with initially was not too good but the second salesperson was okay. Also, the installation team did several things that were terrible and which I discovered after they left. They knocked a hole in my bathroom wall that I haven't had the chance to get fixed yet. They knocked some paint off from the edge of corner in my hallway, in an effort to get the tub into the bathroom. One of my bathroom towels was missing too and I don't know what they used that for. They didn't tell me about any of those things which obviously they knew I'd find out about. It made me feel very uncomfortable about them.

I thought of trying a walk-in tub and I've enjoyed my Safe Step so far. The sales rep explained the product real well. The installation team was okay, except that they had to remove the door that goes into the bathroom. It doesn't look too good, but they did the best they could do with it. They also did good at cleaning up after themselves. I like everything about the tub. It's easier for me to take a bath or shower and the more I do it, the more I get used to it.

Safe Step Walk-in Tubs' sales rep had a little showroom in his van and he was very good and knowledgeable. He explained everything to us. The installation team were very good too. They were very clean, knowledgeable and very nice. They were some of the nicest service men I've had in my house. I haven't got to use our tub very much because I don't have a big enough hot water heater but I'm having a tankless water heater installed this week so I'd be able to use it more. My grandbaby loves it. However, a few days after I got the tub, I noticed I didn't get a warranty that I was supposed to fill out. I called in to get one but I haven't received it. Also, the calf that goes over the center things that withhold it down, one little help clip was broken off. I called somebody last September the 27th but I haven't received a call back. Their service department stinks. That's the only complaint I have.

I went for Safe Step because they have a lifetime guarantee. But their forceful tactics at the end that "If you don't buy today, we're not gonna honor the price" was definitely a reason we almost didn't use Safe Step. They ended up bringing the wrong colored tub and had the wrong address but the installation team that came were great and handled it all very well. They knew more about their product and placement. My favorite thing about Safe Step is the ease of use. My mom had a stroke so she is paralyzed on one side, so the fact that she can be independent is the best thing. She now can safely take a bath for her arthritis and for her personal care every day. Overall Safe Step was very good.

We got our Safe Step tub for my 86 year old mother-in-law. She was very afraid of getting into and stepping over the regular tub that we had. Therefore, she wasn't taking very many showers or baths. With Safe Step, she feels much safer and it's a big improvement. We also like the walk-in tub's microbubbles, its feel and its small in size. Their staff were all professional. The salesman was helpful and answered all of our questions. I was surprised that they said they were going to call and see how you like it and if you had any questions. And nobody called until today.

Safe Step's sales rep was very nice and informative. The installers seemed to know quite a bit about the tub and also cleaned up after installation. I'm very satisfied with Safe Step. My husband uses the tub and I like its safety features. He feel safer and he can take a bath without having to worry about falling.

The way Safe Step explained things to us and the guarantee on it made us chose them over other walk-in bathtub companies. Their sales rep was way knowledgeable and the installation team didn't take very long to put the tub in. Since using it, we feel good after taking a bath. With the jets and other features, it makes me feel better. The hydrotherapy’s real good. It’s a lot easier getting in and out of it and it’s different than just calling it a bathtub or a shower.

Safe Step had awesome sales reps and their installers got here quickly. They came up here the next day after the sales reps came though I would still love it if they came a week after. Its water circulation feature is very relaxing. I'm getting less aches and pains since using the tub. It's a great product.

I was recommended the Safe Step tub because I am 75 years old and was getting scared about falling in my old tub. So I called Safe Step, made an appointment and their rep came out. He was very nice. The installers were very nice. They told me not to use it before the next afternoon so it would have time to dry around where they put the caulking. But after they left, I went into the kitchen to get some water but then there wasn't any. I tried to call the installers who haven't been gone 15 minutes but the woman who answered the phone got really nasty with me. She told me that the installers are not responsible for that and that I'll have to call the plumber to deal with it. But I know what happened. When they were putting it in, they were hammering the old bathtub that was in there, shaking my whole kitchen.

We called a tub company and they told us, with the space that we had they couldn't put one in there. So when the fellow of Safe Step came out, we decided to go ahead and do it with them. Their crew was absolutely wonderful, fast and efficient. I like to use the tub because it helps my migraines. I also have back problems, and I feel relaxed.

The sales rep came to the house and showed us everything about the Safe Step tub. The rep was very detailed and knowledgeable. I was home when the delivery guys came and they were courteous. My husband was unable to take a bath and care for himself before, and now he can with the Safe Step tub. He is able to shower by himself now without aid and no one has to be there. But I don’t use it because it takes a while to fill the tub up and I don’t ever have that kind of time. I prefer to take a shower and get out of the house. Overall, it was a good experience and I would make the purchase over again after I’ve had the tub for a while.

I had a few friends that had Safe Step walk-in tubs and they were satisfied. The reps went over the product with me and they couldn't have been any better. The installation team was great too and they were very courteous. All in all, I love the heated seat of the tub and I'm very well satisfied with Safe Step.

The Safe Step salesman was a very nice fellow and I enjoyed talking to him. He answered all my questions and I was satisfied. The installation team was a very good team and did a great job. The salesman said that the tub weigh 300 pounds and I couldn’t believe two young fellows carried it in. I couldn’t pick up anywhere near that. I like all the features of the tub and I’m doing what I want to do. I’m 91 years old and so is my wife. She couldn’t get in a bathtub so now she feels a lot safer because she can walk into it. We both feel better when we get out of the tub and we're really enjoying it. It’s what I hoped for.

Safe Step gave more options and would do the job that we wanted it to do among all other bathtub companies we checked out. Their sales reps have been excellent. They knew everything and answered all of my questions. Then their installers were outstanding and they even cleaned up after themselves. Our tub has a good jet stream and it's helping my wife when her nerves all over her body start hurting because of an after effect of her shingles. It also helps with her gout, asthma, and bronchitis when running that thing for about 30 minutes.

It's nice to have the Safe Step walk-in tub. I take my bath in it and I enjoy it. It also helped a little bit with the pain in my knee. My favorite is the massage for my back and legs and I could get it warm and relax in it. It was hard for me to take a bath and get in and out the regular tub but with the Safe Step walk-in tub, I can go in, close the door and lock it, turn the water on and sit in there.

The salesman from Safe Step was a very nice seller. I was also very pleased with the installation team. The tub gets me cleaned and I use all of its features. However, I had a few problems, the worst thing was it took so long to fill the tub up. The spigot of the faucet was the reason it takes so long to fill up, it does not let enough water in. The installation guy said 9 gallons a minute but it won't get 9 gallons a minute with both spigots on. Plus, one lady called me from Safe Step argued and said the problem was the water supply. I've got a half-inch pipe coming through it and Safe Step got the size restricted down, it's 21/64", and came so much into the cutoffs. That's when I changed the cutoffs, put a straight line and now the tub fills up in 12 minutes. But overall, the tub works very nice and I'm satisfied with it.

We went online looking to get a tub and we did some comparisons and set up appointments. When Safe Step's representative came out, he was very informative and was an awesome salesperson. He answered all of our questions and was straight to the point. Safe Step had great customer service throughout the whole experience. My father likes the walk-in feature as well as the jets and lights. He feels more relaxed and a lot safer when he gets out of the tub.

I chose to go with Safe Step Walk-in Tub going by the guarantees they offer. Their sales representative was very informative. The installers came in and out with ladders and equipment. I didn't notice any big messes after they left. The tub I have has the seat and the back heater plus the jets on the back, feet, and legs. I still haven't tried everything and I only got out the material last night on all that it does. I had no idea it required that much to keep the pipes cleaned, which is gonna be a problem for me because of my medical problems. My family did not want me to get it since they thought it was too much. Nevertheless, I'd recommend this tub.

I love my tub. With Safe Step, you get what you pay for. I paid a lot of money for my tub, but it's worth it. The other tubs I saw weren't as nice as the one that I got. I have a bad back and had back surgery, and my walk-in tub surely helps me. The sales reps were nice. I have no complaints. The installation team were fine and good too.

I get in my Safe Step tub, turn the water on, and feel much better when I get out. I like the micro-bubbles because I like to go dancing and I like to keep my legs in good shape. The tub is beautiful. My daughter loves it, too. She uses it more than I do. She fractured her back and it's been a godsend. The tub helps her back when she gets in it. And her husband also takes a shower in it. I would recommend Safe Step. I've told people down at the center about them.

We like Safe Step. We got some age on us and we just needed something easy just to get into and it's working out good. We like the jets, the chair and everything about the tub. My husband's legs have been hurting and it has helped him a whole lot. We're very satisfied with it.

We had a garden tub that required for us to really step up big to get over into it and another big step to come out of it. Since I’m 86 and my wife’s 84, so for our own health's sake, we needed to get something that was much easier to get in. Safe Step is very expensive, but the tub is very good. We really like the convenience of just stepping in and sitting down, and then we get a hydro spa massage from the movement. Then we had to spend more money to put in another water heater, but we're in a little condo and we can't put in a larger one so we just have to manage it and be very careful that we don't wash dishes or do laundry just before we use the tub or we run out of water.

We are not happy with this Safe Step tub. When we had it put in, the guy said that the 40-gallon of water heater is plenty big enough. However, the first time we sat down to use the tub, the hot water got to our knees and that was it. No more hot water. Also, we haven't even been able to use the jets and the shower. That's what we bought it for because we both have arthritis. All we can do is sit in there and take a bird bath. I'm very dissatisfied because the guy put this in all over the country so he should have known that the 40-gallon was not going to do it. Other than buying a new water tank, it's not going to get remedied and we can't afford to do that now.

I saw a Safe Step Walk-in Tubs ad that told me I'd have $2,000 benefit because I've gone to the AARP. I'm 85 years old, and the shower I was using every day was on the ground floor. I live in a three-floor house, so everyday I'd have to walk up about 14 steps when I'd take my shower. It was getting harder for me to do so I decided to get Safe Step and it cost me $14,000, which I thought was expensive. But I've been using it every day and I love it. Now, I can walk a little better, feel better, and I like it. There are a couple of things about the tub that I can't quite get to work the way they're supposed to. But otherwise, I know what to do. I had a very good interaction with the sales rep, though, and he was a good guy. There were no problems. Then the boys who came and installed the tub did a very good job. They got it all in in one day and everything worked fine.

I did some research and Safe Step seemed like a better product. I like the framework and the door. The ones from the other companies didn’t seem well built. The Safe Step rep was better than a lot. He did an extensive analysis of the product and gave me a video. Some of the places I investigated didn’t give me a video or an extensive analysis. The installation guys were absolutely amazing. They cleaned up. It was very efficient for two men to install it in one day. The tub was purchased for someone else, but I used it once, and I like the jets. They’re very effective for the patient.

Safe Step saved me from a lot of pain and I like all of its features. I've told a lot of people about it but it's always the cost. There is another one out on TV now and they keep saying how much cheaper they are. I'm wondering what the difference is between theirs and Safe Step's.

My neighbor was happy with her Safe Step tub and we also got $2,000 from AARP that helped with our purchase. Their sales rep was very nice though I got confused then as I didn't know that we could get this or that feature included in the package or not. We ended getting one with all the bells and whistles. Besides that, the installers were very nice. One of them lives in Dandridge where I live which would be good as he'd be handy if we had any problems later.

Safe Step assured me that their workers worked for them only. They weren’t just scattered around, and I liked that so I purchased from them. The people from Safe Step were very nice. They got right to the job and didn’t stop until it was finished. With my Safe Step tub, I like that I can get clean. Also, it’s relaxing. I’m not a big fan of the lights, but I enjoy the bubbles and just relax. So far, I like it very well. The only thing that I don’t like about it is that the doors in front of the pipes that go under the house are not really tight, and it concerns me that little critters and bugs can get into the house too easily. There were a couple of times that I bumped into it, and they came off, so it seems that they’re not really secure. Other than that, everything else is working very well.

The Safe Step rep was wonderful and very knowledgeable and the installation team who came was very good. But the only thing that I don't like about it is when I get in and turn the hot water on, it's cold and splashes in there. Though it's warm right now, it's gonna be worse when it gets to winter. The seat doesn't get very hot at all, so having a little heater in there in the winter time probably will make it better.

The salesman from Safe Step Walk-In Tubs explained the product in detail and answered my questions. The installers who came were great. I bought it for my parents and they like it so far. It provides comfort for them.

I purchased from Safe Step since I felt like it was the best. Their sales rep was informative, and he answered all my questions. The installation people were very good, efficient and quick. As for the tub, I like the micro-bubbles, the color changes, and the colors. In fact, I like everything about my bathtub. I haven’t had it long enough to find any dislikes.

I've seen Safe Step Walk-in Tubs on the internet and I like that they have a lifetime warranty compared to others. Their sales rep was excellent and their installer was very knowledgeable. I had a fantastic experience. My father enjoys the foot bubbles. It feels great and it helps him sleep and relax. It also helps his restless leg syndrome. It helps all the way around in many areas. It massages his back which relaxes him. It might be costly, but it's worth every penny.

The sales representative was really good. I called and they told me that the bathtub was real high-end. It seemed to be sturdy and would last. Also, I bought it for the little tiny bubble clouds because it really does make your skin feel good. The guy who installed it looked like he didn't feel well. He just came in, slammed it together and left. They were respectful enough, but he could've done a better job and interaction. But the young fellow with him was very good.

I went with Safe Step Walk-in Tubs since they're based in Tennessee. Also, their tub had the lowest step in which allowed my 80-year-old dad to get in it. Their sales rep contacted us the day after I requested to speak to somebody and it went well. The installation team was very professional and they got the job done just like we were expecting them to. My dad is finally able to take a bath and he likes the tub.

So far, our experience with Safe Step has been very good. Mike is a very good salesperson. He explained the benefits, features, and the warranty to us in detail. I'm pleased with the installation. It was done in one day. The guy explained what he's going to do, and after he was done, he cleaned up well. He is a very good installer. I like our Safe Step tub's tiny bubbles. It’s very good. In fact, using the tub has released some of the pain on my back. It's worth the money.

I was very pleased with the sales rep from Safe Step and I feel very safe in the tub. It's so expensive that I was a little bit hesitant at first. I'm only in my 70s and most of their advertisers are in their 80s. But I have balance issues and I was so afraid to get in and out of my other tub. So I thought, why wait for something so expensive? I could go ahead and get it now before I have a fall or something like that. I like the water massage, hydrotherapy, microbubbles and that I can put my feet up, relax in it and just read my puzzles. I can still take a shower but I love my tub that I can really sit and soak in. It is a good spa experience and I feel that I deserve it.

My husband and I are getting to where we can't stand up in the shower and can't get in and out of a regular bathtub. So, we chose to go with Safe Step because we could sit in it. They have good reps and the installation team that came was fantastic. They showed me everything about it and even cleaned up after they were done. I really like the water jets. I feel more relaxed and the MicroSoothe exfoliates which helps with my skin. My husband and I use it and everything has been great.

We've been thinking about Safe Step Walk-in Tub for sometime before, and we decided to call them when I saw them in an ad on TV. Their sales rep seemed very nice and their installation team did a good job. So far, we're enjoying it. It's really good. One of the burners on my hot water heater went out and I didn’t have a lot of hot water, but I put a new hot water heater in and now I'm fine.

The Safe Step sales representative I talked to was very knowledgeable. He was able to explain the warranties and different models to me and I got lifetime warranty parts and labor. The installation team was excellent. They did a great a job and they cleaned up so well after themselves. I was very pleased. I haven't had a chance to use the tub that much but it's a great thing to have. I've just had hip replacement surgery so I haven't been able to get back in it quite yet. I am so looking forward to the jets working on my back. I'm very pleased with Safe Step and I like the fact they're made in Tennessee. I also like the fact that the guy from Atlanta called me to let me know what they were doing, was finishing up my tub and when they were delivered. Everybody that I've dealt with has been wonderful.

I liked Safe Step's complete assembly. It's well-worth the price. The sales rep was great and the installers were very good, very accommodating and quick. I'm pretty stressed out right now but the tub helps with what's going on here right now. I get relaxed after using it and I like the jets in the tub.

We were taking showers all the time and I couldn't stand up long enough to take a good shower and we'd been having trouble getting out of our regular bathtub. So we decided we want to get something a little safer. The sales rep we spoke with was good and the installation team did a really good job and cleaned up everything. I'm having a back problem, but I can get in the Safe Step tub and just relax. The massaging shooters help as well. Everything has been so much better since having our Safe Step tub installed. The experience has been good so far and I'd recommend it.

I learned about Safe Step through the internet. Their sales rep was good and the installation team did fine. I'd recommend them to a friend.

The Safe Step Walk-in Tub rep talked my head off. He was very knowledgeable. The installation team did a really good job. They were very professional and they cleaned up everything. The water jets are my favorite. Now, I have less aches and pains. I would definitely recommend it to a friend.

It has been a good experience with Safe Step and I'm enjoying the tub. One of the jets at the feet comes out on a regular basis, so then we will stick and pop it back in there. But those two seem to come out with the water pressure. They're not hard to stick back in there, but they're not very stable in the tub. But I'm seeing benefits from the tub. I have a lot of physical pain, so at times I go in there and use the Epsom salt and relax, then it helps me sleep better. I really like it although it's quite an investment.

The guy that sold the Safe Step tub to me never said there were two different sizes. After they put it in, I called them about something and they said that I got the taller one which takes 20 minutes to fill up. I’ve only used it twice. I could've gotten the smaller one which would've been cheaper but the sales rep was more interested in selling the bigger sized one because he would get more money on it. I would've been more satisfied if it had been the smaller one. Other than that, the installers did a nice job of putting it in. They were just about done when we had a power interruption. They said I should call them if the power came back on and it did about 15 or 20 minutes after they left. I called them and they came right back and finished the job.

I have the Parkinson’s disease, and I was scared to be in a regular tub so I bought a Safe Step walk-in tub. So far, it has helped with the dryness. My favorite feature would be the jets which is the relaxing part.

My husband had trouble getting in our old tub so he wanted one that was a bit easier to get in and out of, and the Safe Step Walk-in Tub has been better than I thought it would be. We've been enjoying it. We had a nice talk with the sales rep, then it was really nice that the installers cleaned up after the installation. The tub is a good thing to have and we hope everything keeps going fine.

Compared to other providers, Safe Step's quality seems better, was more reliable and would have more customer support with the sales response to my inquiry. My interactions with their sales rep was good. However, contrary to what she advised not to have my old tub replaced, I decided to supplement my existing bathroom on the first floor which is much more accessible to me than the second floor bathroom which would have left me with a full bathroom upstairs.

I've seen Safe Step on TV and then I started researching it. I really liked the door setup, so I didn’t have to worry about my mom’s legs trying to get around that door. The sales rep gave me some real good benefits. Also, the installation crew was great. My mother likes the heated seat because it keeps her warm while the tub’s filling up. She also appreciates the jets on her legs. We love our walk-in tub and my mother is able to walk a little better since we got it.

Safe Step's salesman explained the product and answered all of our questions. He was the reason why we chose to go with them. The installation of the tub went fine as well. It's a good tub and I like it. The tub massages my legs and back and I could get in and out of it easily. I'm satisfied with our Safe Step.

We are enjoying our Safe Step tub and I’d recommend it. It helps and does what it needs to do. I’m a lot more relaxed when I get out. Everything was also good with their sales reps and installation team.

I'm 93 years old and I got a Safe Step tub mainly because I'd be able to walk in it so it's more convenient for me. Also, they had a better financial deal. So far, we got along real well. However, it's too high. If one has a claustrophobia, it's pretty bad. Nevertheless, I would recommend it.

A gentleman from Safe Step came out and we liked what we saw so we bought from them. He explained everything pretty good to us. The installation team was very accommodating. They did come a little earlier than I was scheduled and put it in for me because of my broken shoulder, and that helped me a lot. That was very nice of them and it's awesome. The tub is very relaxing. I like the tiny, tiny bubbles.

I cannot get anyone from Safe Step/ the BBB to help me. I am a disabled Vietnam War veteran and my wife has a broken hip problem and no one seems to want to help. Bought this tub 5-10-2011, paid fifteen thousand dollars for it thinking I was dealing with a reputable company. My tub is leaking, have notified installer, Safe Step, BBB, ABC News and no one will wants to help me. It's like I don't exist, the tub is leaking in my basement, the tub door is leaking, it's falling apart. I wish that I had never heard of these people. They advertise in my American Legion and AARP magazines and naive me thought they were being endorsed by the American Legion and AARP. Again I guess if you pay, you can play. Y'all are my last hope, I don't have the money for a lawyer to sue these people.

I got a Safe Step because I fell out of my tub twice. However, it took four months to get the tub, and it was horrible. I don't know what their problem was. The money was right there, and I've paid half of it before they even started anything. But other than that, the installation team knew what they were doing, and also cleaned up afterwards. The tub is fine just the way it is. It's really nice to be able to sit down in it, then walk out without falling. It's great, and I like it a lot.

I went with Safe Step because of the military discount. The experience from the sales rep to the installation was good. The microbubbles helped my wife's skin problem, and we're also more relaxed when we use the tub. I also like being able to sit in it because with a regular tub, I've had problems sitting down and getting back up.

We heard somebody in Barren County had gotten a Safe Step tub and we got interested in it. We checked with Lowe’s and there was one which was put in and completed. But in Lowe’s, they send out somebody to put it in for you and you have to pay them separately which was not right. With Safe Step, the sales rep was perfect. He had a van and a bathtub hooked up in the back of it. We checked it right there on the spot. The installers worked hard and the work was done in a day. It’s hard to get used to all the controls on it, but it's fine once you do. The tub could help with aches and pains too. I’ve told people about it. We were told that if we found a friend or a relative that would buy one, we'd be given $500. That’s quite a bit of money for telling somebody about it.

Safe Step's sales reps were all wonderful and the installation was perfect. I like the tub's lifetime guarantee and the jets feature of the tub which helps with the aches and pains. Plus, my mom can get in and out of it real good.

I chose Safe Step tub because of their value and because they could get it in quicker than anyone else. The sales representative who came to our home was excellent and he was very knowledgeable and very helpful. Installation team were amazing. They had the tub in and they had it installed in under four hours. When they left it, it looked like the tub had always been there. There was no mess. There was absolutely nothing I can say that went wrong with that installation. It's absolutely perfect. I know that it was very relaxing for my husband, without a doubt. It's a really great product and I highly recommend it.

I'm a cancer patient, and I needed a tub that I could get in and out of. The sales rep from Safe Step was great, and I bought their tub because of the microbubbles. The installation was fantastic. Everything went fine. Now, I can get in and out of the tub, without being afraid that I might fall.

The sales rep of Safe Step was a good guy. He had some good comparisons and seemed very knowledgeable about his project. The delivery team did a great job, as well. I use my Safe Step walk-in bathtub twice a week and I sleep extremely well afterward. I also feel very good the next morning. It's really been a pleasure to me. Safe Step seemed like a great product and they seemed like a great company, too. They had good follow up and had good people.

We like Safe Step walk-in tub and use it a lot. I looked at quite a few of them and I think Safe Step is top and number one, the quality and the service. We're happy with it. We were pleased with the salesman and everything he said. He gave us all the information we needed and showed us the film. I was in sales so I know a good salesman and he is a very good. We had one question about the jets and he took care of the situation. They came back real quick and there's no problem. The salesman backed the tub up and we're very surprised with the equipment itself. It's very nice and easy to operate. It does what it's supposed to do and the only problem I have is I almost fall asleep in it. The installation team was very good and nice and I really had fun with them. They went and did their job, what they are supposed to do, and they did it in time. However, one surprise we had is we didn't realize the tub took that much water, but we're taking care of that.

I had a gentleman from Safe Step come by here and talked to me about their product, and it worked out real well. Their tub was about $2,000 cheaper than others. The installers were real good as well. I like the water jets part. The tub helped me a little bit.

My wife has seen Safe Step Walk-in Tubs online. She liked their ad better than somebody else so we went with them. Their sales rep was a good guy and the two installers were excellent people. I would hire them to do anything. I like the tub's jets feature. However, my hot water tank isn't big enough to fill it up all at once. I have to wait 10 minutes and finish. I don't use the tub part as much as the shower but I have a bad back and I'm in the whirlpool 2-3 times a week. The rest of the time, I just take a shower. It was a good experience and I'm glad I got the tub.

I have been trying for the last couple years with Premier but they kept giving me a runaround so I went with Safe Step. Speaking with their sales representative was wonderful and the installation was very good. The tub was put in neatly, and I had no problem at all. I like how I can easily get in and out of the tub. I can sit down and be comfortable, and it's beautiful. The jets are very soothing and nice.

I like everything about my Safe Step tub. It's American made and the massage part helped with my pain levels and the light therapy is pretty. I'm very satisfied with it. When their sales rep came in, we went over the options and arrived at an agreed price. Then in about 30 days, I had my tub. The installers were very nice and courteous. They even went above and beyond what I was expecting. Every aspect of it has lived up towards what I expected and I have recommended them to several people.

I'm impressed with Safe Step Walk-in Tubs since it's made in America. I like the water pressure that massages my back, but the two jets near the front and back of the legs don't do a whole lot for me. They should have been up a little higher for the legs. I have back trouble and the pain isn't really in my back. It always goes down the legs, all the way up above the knees. Some of them go all the way from the hip bone down. It would have felt better to me if there had been two where they are and two more up higher.

We were looking around for a tub and decided to get the Safe Step. One of the jets is bad and they are going to solve it. Other than that, everything is dandy.

I just bought a Safe Step tub. The sales rep showed good salesmanship. I just got back from the doctor when the installers got here and they did a good job. I like the tub's massage and jets. When I got my hands up there, I can pull myself in there and that's great to have. For anybody that can't walk or got arthritis in the knees, it's something that they need. It's also great for any person over 60 on up to 70, 80. I feel more relaxed and my arthritis doesn't even act up like it ought to. It is good for my wife too because she's standing on her feet all day and it deep massages her feet.

The salesman was top notch. He didn't sell us the product, because we were already sold. The Safe Step walk-in tub seemed to have more accommodations than the others did. But the salesman did such a thorough job that we felt very confident in going that direction. The installers were a lot of fun. I like the color of the tub, and the pressure on my lower back which helps a great deal.

I talked to a few walk-in tub companies but Safe Step's price was a little bit better than the other one. Their staff were all fine but I wouldn’t recommend Safe Step Walk-in Tubs to anybody at that price. It's not worth it. Also with the tub door opening in instead of out, it’s hard to get in there and then close the door with someone inside it.

I like Safe Step Walk-in Tubs and it has a lot of features. I'm just enjoying them all. My experience with their sales reps was also good and the installers did really well. I'm a little bit more relaxed and have less aches and pains.

The salesperson was very good, nice and knowledgeable about the products. The installers did the work in a reasonable time and they were very good and explained everything else. The tub is relaxing and I like it, as well as its jets.

Everything is fine with the Safe Step sales and installation team. Since I've had the tub, I feel more relaxed. I like its microbubbles feature and I'm very, very satisfied with my experience with Safe Step.

I had a leak in my tub so I went with Safe Step, but I need them to come back because the shower head is leaking in my wall. I also put a shower in.

We had a jet tub that was a little high to get in and out of and in our age we got to be safer, so we got the Safe Step walk-in tub. The reps were nice to us. However, the installers didn't finish the one section but our son was here and said he would do it. My husband has enjoyed the jets but not me. I am not too thrilled with the shower arrangement, but I will get used to it.

Safe Step was going to put the tub inside the bathroom in my room, which was small. Their representative told me that he thought the tub should be put in the big bathroom to which I agreed with. However, I saw in the bathroom that the tub itself was so small. It looks like they put in the tub that was meant for the other bathroom and put in a big one in the very small bathroom.

We're too old and can't get in a bath tub, so we contacted Safe Step. The installers were good and left our place all clean. The price is a little high but we can manage. I recommend them.

We like every feature there is the Safe Step walk-in tub. But if there was an extension from the rod or on the wall to put the sprinkler head overhead and to make it easier to reach, that would be nice. My wife has osteoporosis so she can't get up and down very easy. Then, the sales rep was very pleasant and the installers did a wonderful job. I am extremely satisfied. I can't imagine how they could cut that door frame 'cause it's a 24-inch door and they had opened up to 30. It looks better than it did before. The door closes good and I'm amazed.

Safe Step Walk-in Tubs has been wonderful. The sales representative is very, very good. The installation team came in and got right on the job and had it done within about a little less than five hours. They cleaned everything up and left with their goodbyes. A vent in the left front has come out and the panel on the left side of the tub, where they hooked up the water, has popped out the other night. But I'm enjoying all the tub's features and I feel more relaxed. I have the different color lights in there and I'm the big entertainer about telling people my bath water changes colors.

I like that I can walk into my Safe Step tub. I've had my left leg broken in four places so I’ve got one leg shorter than the other. I have three bathrooms and tubs in each one of them and a shower in one, and I put the Safe Step where the other tub was. I'm enjoying my Safe Step tub but I did not realize that there were other models that were available locally so I called the Safe Step people. They came and I wound up buying it. I would not have gotten it if I had known that it was available locally. I could've saved some money and maybe got it done quicker or better. The installation went fine but I had to call them back because it was dripping. In fact, it still drips slowly to this day.

I liked Safe Step's mobile showroom in a truck. They had it all set up except for the water, where I could see what it was like to sit in it. The sales rep was very professional, nice, courteous and wasn't high-pressure. He showed me the features and let me decide what I liked, and that impressed me a lot. The installation team also did a good job. They had to take down some doors in trying to get the tub in and get the old one out, but there were no problems. I like all of the tub's features, including the jets, the lights and the micro bubbles. I also feel safer with it. I can take a shower if I need to, if I’m in a hurry or I don’t have time to sit and soak. I would definitely recommend it.

Ordered tub, delivered wrong tub, waited 3-4 wks for correct tub without any communication as to when second tub was to be delivered. Tub installed to a high level installation in one day. Greatest difficulty communication! Parts have fallen off, adjustments of heater not done, and company says they will make appt., then says they will only make appt. once $1000.00 final payment is made out of $18,000.00 pymt. Took $200.00 off for mistake on order delay, and inconvenience of torn up house moving of furniture. Extremely dissatisfied concerning communication, service, and helpfulness on a $18,000.00 purchase! On a scale of 1-10, 10 being best I would give them a minus 20. What they say is not what they do should be their motto!

I love my Safe Step bathtub and I like its changing lights. I am disabled and the other companies have no other tubs like that. The sales rep and the guy and his wife who fixed it together were wonderful.

I called the number in the Safe Step ad in The Augusta Chronicle and it sounded like it was top of the line. We’re at the point in our lives where we really think the tub will help us to be able to live independently for another year or more. The installation team has been totally 100% excellent and my bathroom hadn’t been that clean since we bought it. We are very pleased and glad with the tub. My favorite feature is the Micro. It's where the fine-looking bubbles come and when the cloudy-looking stuff comes up, and it’s about to go into cleaning mode. I have an issue with allergic skin and it has helped. We have had a positive experience and the tub has been excellent. We also gave one to our son who has a brain tumor, and his whole family is enjoying theirs so that too has been wonderful.

The Safe Step sales rep was a pretty good guy. He knew everything and he did a great job. I wasn't here when the tub was installed, my wife was, but the installers stayed here all day and when I came home everything was in place. I like my feet to be soaked so I run the water on it and let my feet sit in there and soak for a long time before I do my other stuff. Everything's fine and it probably will grow on me as I get more and more used to it.

All the safety features were there in a Safe Step tub. Some of the other companies we looked at either had part of them but not all of them. Also, Safe Step's durability brought us to them. The sales rep had all of his information available and comparisons to other tubs. He had everything from how it was made to how the install would work. He knew everything. He was able to answer all of our questions without any hesitation or guidance. The whole experience was very smooth. They were able to get it to us very quickly without any kind of delays or hitches. The install team, when they came, they set right to work. They knew exactly what they were doing. It was fabulous.

My mother had gotten her tub from Safe Step already and she enjoys getting in the tub. It also helps in the swelling of her legs but her legs are so big and when she tries to shut the door, she doesn't have enough room so she doesn't know if she can reverse the door on that or not. I'd recommend Safe Step. If they could reverse the door for us, my mother would enjoy it better.

My Safe Step tub is fantastic, fabulous and great. The sales representative who came out after I called them was great. He did the video and explained everything to me. The installation team completed everything and it looked fantastic in there. There's no cure for my aches and pains but I'm enjoying the Micro.

I love my Safe Step tub. My main reason of buying it is that all of its parts are made in the United States. So if I need anything done or replaced, I know I have a good warranty on it and I feel good that I can call someone in the United States and the company would come and fix it. My favorite feature is that I can put on the bubbles and then the microbubbles come through. I can relax. It's like an aquatic therapy for me because of the disabilities that I have with my knees and my ankles. Also, I feel very safe as there's not much room where I can move around and hurt myself in the tub. Plus, I like that it's a low step in, very easy to clean and maintain. I go to my bathroom and I also love the lights. The two people that installed it were excellent. They were kind and knew what they were doing. They showed me everything I needed to do.

I had called Premier Care and I had a representative to come out. He was real pushy and didn't give me a lot of information so I started doing some research and I saw that they did not get a very good rating from Better Business Bureau. The rating wasn't as good as Safe Step. I then called them and got someone to come. The Safe Step sales rep wasn't just selling a product but was concerned about my mom's health issues. She was telling how the tub would possibly help as far as her legs were concerned and some other issues that my mom has.

All the interactions with the Safe Step representatives that we had were good. Plus, their installers were nice. However, my mom got stuck in the basin trying to get the tub unplugged because the release for the drain was messed up. So I called Safe Step but nobody called me back, so I had to call 911 to get a fireman. There were three firemen out here to get her out. That was not a really good experience. But the salesperson I called the next morning, who also came in our house initially, got in touch with somebody and got him over really quickly, so the salesperson was on the ball. He got the guy over within about an hour and a half that morning, and they fixed it. Outside of that, there's a lot of neat features, and my mom has liked the tub a lot.

I needed a walk-in tub quick, and when I called, Safe Step was the one that took the call. I didn't realize they're quite that expensive to purchase. I knew that it's going to be high but I didn't think it'd be that high. But I had to have it. I like the tub's feet part where the jets are. Sometimes they shoot out quite a bit of water in the back part, but I like the feet better. I'd recommend Safe Step.

I like my Safe Step tub very much, although I haven't figured out how to get all the jets and everything working correctly yet. The knob that controls the leg and the back jets seems to be set in a funny place, so it's hard for me to get them going. I can reach it but I can't get it to operate correctly and I must not have the sequence down right. But other than that, it has really made my life so much better, not just the soaking when it's full of water, but also using it for showering and washing my hair. It made a tremendous difference in my life. I would definitely recommend it.

The sales rep gave me the basic information about Safe Step tub. The installation team took the time to tell me not to use it for 24 hours, showed me where the motor was, which parts come off of it, where another tank was and then just stay well ventilated. They also showed me how to clean it. I like the tub but I don't think the tub gives you enough room to get in it. It's a nice tub but it doesn't give you enough room to really stretch out and relax like you need to to get the full effect of it.

Safe Step's features were as good as the other companies and their warranty was close. They are a lot better than the others, but they could’ve still done a lot better with the price. Their sales rep was good. When he came in, I told him not to discuss everything because I already had two guys out from other companies, so I know what’s going on. I just need him to give me the short ins and outs and he did exactly what I asked him to do. He was at my house for 30 minutes, and then hit me with a final price. The installation was very good. The installers were very neat and cleaned up. I like the water massaging jets. I had two torn rotator cuffs, and the water massage has helped them out. Also, I don’t have to worry about trying to crawl out. I just step in and step out. I’m 65 now, and I get in it every night, so I’m planning for the future.

My wife was getting ready to have a hip surgery and I figured we needed a walk-in tub so I called Safe Step. Their sales rep came out and explained everything to us. He was really nice and informative. We decided to get it and their installation team was great. They were here on time and got everything done on time. I've been satisfied. The only thing I didn't get was the aroma stuff which they didn't have with them. They said they had it sent to me but I haven't received it yet and it's been a month now.

I'm not getting any younger and I had a hip replacement before so I thought that now is a good time to get a Safe Step while I can still get in and out okay. I like that it has a heated seat and back. However, it takes 10 minutes to fill it up and takes too long to empty, and I have to stay in the tub until it drains below the door. If they could just let it fill up like my other tub and then get in it, it would be great. Also, my feet don’t quite touch the floor, so the jets down below for the legs don’t hit me. But the installation team were polite, courteous, and cleaned up after themselves, and they couldn’t have been better. The rep was great as well. All of that was really good and I like the tub once it's filled and I'm in it.

Safe Step Walk-in tubs are made in the United States and that's the deciding factor why I purchased from them. The sales rep was very informative and helpful. He said he'll get me a safety bar put up on the wall but it wasn't written on the contract. So they didn't do it when they installed the tub. It's refreshing when I get to take a bath in and use the tub. My favorite feature is having the real small bubbles when I'm soaking in it as well as the massage action on my leg.

Safe Step is the best and I like getting a good soak in it. Their sales people and installers did good too. I'd recommend Safe Step Walk-in Tubs.

The rep was real nice, helpful and he didn't push us or anything like that. He explained everything really well and so we decided to go with Safe Step. The installers finished when they said they would finish and they explained things to me again like run the water and clean out the jets every two months. I like the jets that come out on your feet, the lights, the color changes and the heated seat. I also liked its price and what was all included in the one price. I'm enjoying it very much. I wasn't able to get in and out of a regular tub so it's helped a whole lot.

My wife saw Safe Step on TV and called the number and they came out. This nice lady talked to my wife and she worked really diligently to get us the right type of payment for it. So we got a good payment which I thought I could pay more at times to catch up and maybe pay it off a little bit sooner. The installation team that came out was really nice. I thought it was going to take two days but they were done in five hours. I was leaving for work that morning when they came and when I got home it was ready to go. I was really impressed with that. We really like our Safe Step tub. I just had back surgery and it helps me to go in and sit down and take a shower and not have to stand straight on my back. That was one of the best things about it. Moreover, the back Jacuzzi type, the jets will probably help a lot like massaging my back.

I was looking for a bath tub for Virginia, the person I take care of, so I did some research, and some of the tubs out there are fixed walk-in bathtubs. I wanted to go with a reputable company, so I went with Safe Step. The sales representative was very professional. We had a presentation and she measured the bathtub and where the space was going to see if it'd fit or not. The installation team came and pulled a lot of stuff out of the shower, the tiles and everything else. They also cleaned up after themselves when they left.

We decided to give Safe Step a call because I’m sick of my back, so I thought that might help with some of it. The only problem we’re having right now is the light that doesn’t turn on. I have to keep poking on the button, so it can turn on and shut off. I recommend it to other people. It’s worth the money and it is helping me out.

I like the features of the Safe Step walk-in bathtub and the idea that it's based in the United States. I also like that I can sit down in there when I take a shower and wash my feet. It was everything I thought it would be and it's great. The sales rep was very thorough, explained everything really good to us and showed us other stuff. The installation team was very good, knew what they were doing and did everything they said they were going to do.

I've been having trouble getting out of the tub. I fell out of it about three or four times, so I figured I’d better use Safe Step and I wouldn’t fall out. The sales rep was very cooperative and she told me everything I didn’t know. She’s real persistent about selling me the tub and I appreciated that. The installers were also great. They’ve done anything I asked them to. Now I don’t have to worry about falling out of the tub anymore. I'm very satisfied with it.

I decided to get a tub from Safe Step because it's made in America. I like the jet bubbles. then I've just learned on TV that there's a heated thing now for the feet. I got a heated seat, but I didn’t get anything to heat my feet. It didn’t come with my package deal, but I'm not going to pay extra to get it. I have really bad arthritis in the legs and my knees and I thought that the tub would help me, but when I turned the jets on, it didn’t do me any good. My husband's a disabled veteran and he broke his hip a year ago so he’s not walking too good. I've not gotten him in the tub yet but I'm hoping he’ll get in and see how he likes it.

We've had Safe Step installed at my mother's house. The sales rep was pretty good and explained what it was. The installers came and told me they would be scratching my walls to get the stuff down. However, they didn't tell me that they'd be putting a couple of holes in the walls but they did that. Other than that, they cleaned up fairly well after they were finished. I haven’t got a chance to use the tub but I’m very well satisfied.

I wanted a tub for my husband. He was not in a very good health and I thought it would be great for him. Their sales reps and I had good rapport. Everything was great about them. I'm happy with my Safe Step experience.

My friend was so adamant about how great the Safe Step walk-in tub was that we decided to get this brand of tub. We interacted with a wonderful sales representative, who's very dedicated to the product and very convincing. We liked him and his nice personality. The installation team was fabulous also. We never knew they were here. I love the showers. And my husband, with his back problems, loves all the jets. So we're enjoying it.

The Safe Step tub enables people to get in the shower and take a bath if they're handicapped. And I was told that the tub was made in this country, which is a plus. When we bought one, their sales rep has been very nice and informative. The installers were also very efficient and did a very good job. When they left, the place looked exactly like it did when they came except there was a new tub.

The drain thing that lets the water out won't stay open so I had to hold it up with a rubber band. But everything is fine with the Safe Step tub.

The sales representative from Safe Step did a good job. The installation team did what they were supposed to do as well. I have a very bad back and I like the power of the jets, which is good. That was my main reason for looking for a tub like that plus I thought maybe the quality would be better. But there are so many things about it that I don’t like. If I’m in the tub and wanted to change the control that changes the jets from the back to the legs and feet towards the front, I have to lean forward to reach the control buttons over the faucet side. But if I move at all the least bit with my back off the jets, water sprays all over the wall. It goes everywhere including over a mirror on the wall. I have a very hard time trying to get the water cleaned off the mirror then and with the water hitting like that, I'm afraid the water’s going to loosen the backing that's holding that mirror, and if that huge mirror would fall, it could be deadly.

I looked online and compared to a lot of companies. All the reviews were higher on Safe Step so I decided to go with them. The man that came over was very nice and was not pushy which I appreciated. He explained everything in detail and gave us time to think about it. We decided to buy right there on the spot. The installers were fantastic and I couldn't believe the difference when they finished. They cleaned up every little bit after themselves that I couldn't even tell they've been here except for having the tub. It was great. I really like the tiny bubbles that come out in front of the jets and I definitely like the heated seat 'cause it takes a little while for the water to come in. It's a great feature as it keeps me warm in the meantime. I'm having gout problems right now and last night, my husband helped me in the tub and it felt so good on my feet. I felt better after I get in there.

I had a stroke and thought a walk-in bathtub might help me to get better. I got a Safe Step tub, and I like it. The sales rep who came out and the guy that put the tub in were all right. I like the seat because of all the jets. The only thing is I wish that the seat could be a little softer. I have to put something because it's very hard. Other than that, I'm satisfied with it.

Safe Step got a good salesman. The day he came to our house, he explained everything about the walk-in tub. The installation team was very good too. They're on time, cleaned up well everything and were very cooperative and nice. My husband was impressed. I've taken the shower in the tub several times and I shut the tub door and close the drain. That way my legs still get soaked. It's very relaxing using it and the microbubbles are nice. My husband is happy with them too. Plus the tub is easy to clean as well, which is important to me.

My wife and I are very, very happy with our Safe Step tub and how well it works. We got it for my ALS, Lou Gehrig's disease. I cannot use a conventional tub because I couldn't get in and out. We saw the advertisement in the AARP and thought this is something that we could use. So we had it installed last month and we've been using it and very pleased with it. They did a wonderful job on the sales and installation side. We were very pleased with the salesman who came and talked to us about it and the installation was done beautifully.

In everything that we've seen, Safe Step looked like it was the best one even if it was a high price. The person who will use it got back problems as well and we thought the jets from the tub would help her back. Now, that's her favorite feature. Also, we got the tub because it's hard for her to get in and out of our old bathtub and we're afraid she's going to fall and get hurt.

Safe Step's sales representative came to my house and answered my questions, which is not always easy to do. The installation team was good but I had the bathroom all ready so all they had to do is put the tub in, fix it, and go.

The Safe Step rep explained the tub completely, showed me pictures, and told me what the price would be. I bought it because it's made in the USA, the guarantees were good, and the product was gonna be installed by people in Maine. The installation crew were two gentlemen from Maine who have been installing tubs for quite some time. They were very neat, did a wonderful job, and explained things as they went along. When they finished, they completely explained the operation of the tub to me. We actually filled up the tub and put it through its phases. I'm able to sit down on the tub. It's got a heated seat and a nice handheld shower. I got very good on the whirlpool part as well. It's all very comfortable and nice.

The Safe Step sales rep who came out was very polite, informative, and excellent. My parents are a little older but he took the time to talk to them. He answered any questions that they had. The installation team was wonderful as well. They put the old stuff away and cleaned up after themselves. We're very happy with them. My parents are the ones that use the Safe Step tub and they love it very much. My dad had a stroke and he didn't want to take a shower. He can't stand very long and it was very difficult for him to get in and out of the tub with glass doors. Yet, he loves going in the Safe Step tub. If I just hadn't done mine, I would have gotten myself one.

Safe Step had more features, it looked a lot safer and the payments were where we needed them to be so we went with them. The salesman was very nice and has been on the job very long. He did a good job so we were satisfied. The installers were great too. They knew their job and had it done within one day. They had a lot to work with and they did extra little things to put the tub in right. They took it in stride, changed things around and did a fantastic job. I like the safety of the walk-in tub, sitting in it and taking a shower instead of me standing and falling. I have handles to hang on to. I'm not scared anymore to take a shower. I also like the fact that come winter time, I can get in the tub and soak and have the jets help me with my back and my legs.

My aunt was going to get a walk-in tub years ago, so I did a little bit of research and I saw Safe Step in AARP magazine. Being a USA brand, as well as the warranty they offer encouraged me to go for them as well. Their sales representative knew his product and was very informative. The installation team was very knowledgeable, professional, and fast. I'd recommend Safe Step.

The reps were courteous and they explained everything. I love Safe Step. They seem to have better features, and it's so relaxing to get in the tub, that it helps me sleep better at night. It's been a great experience.

I like all of the features that Safe Step tub has. Their salesman was very good and explained everything very well. The installation team was very smooth also. For about 20 minutes of using the tub, it's almost like heaven. Then when I get out from it, it saps my energy like I’m overly relaxed. But my wife enjoys it more than I do.

The sales representative from Safe Step was helpful and a good person. Also, the installation team was fast and convenient and they installed the tub in one day. We like the tub and the jets in it. The only problem that I have with it is getting in. Its door is not wide enough. I don’t like it and it’s very inconvenient. Other than that, I've used the tub as a hot tub too. It's been good with Safe Step.

The man that Safe Step sent out who was impressive. He had a little truck with him with the whole thing set up inside. I got my sister in there to sit her down and see how she’d like the tub and she likes what she bought. Her legs hurt pretty bad so sometimes she fills the tub halfway up so that the jets will work around her legs. Other times, she fills the tub right up and it worked out good, but she doesn’t like the amount of water that it takes. She’s conscious about her water bill.

We went through another company that wasn't American made that wanted the payment all upfront. Unfortunately, we can't do something like that, so we went with Safe Step. The sales rep took a little longer because he didn't have all the information right. It was confusing because he was in a hurry. We already gave him our bank statements, then when he turned the paperwork in, the bank statements weren't there. We ended up having to get them again, and that took a little time. The installation team did a real good job. The only thing they didn't do was leave me the stuff that I'm supposed to put in, like the salts. The rep said he had them in the truck, but we never got them. I contacted customer service and I have yet to receive anything. I like the tub's jets. It gets real hot, though, at the back and the seat when the heater is on so that I have to stand up.

Safe Step did an excellent job. I was really surprised because it took an awful lot of work on their part. They put everything, they moved a lot of things and they put everything back, cleaned up everything and it was all done in a day. I like everything about my Safe Step tub, while my husband likes the microbubbles best. I would definitely recommend them.

We're liking Safe Step so far. Their representative was a fine fella and the guys who came to put the tub in were really nice, didn't play around with it and ensured that everything was okay before they put it in. They did an excellent job. I like using the tub's micro bubbles because it helps on my bad legs, hips and joints. I feel relaxed after using it and I'd recommend.

My mom is still getting used to her Safe Step tub and it's been a very good experience with them. Their sales reps were good and their installation team was very nice.

Safe Step has an absolutely sensational sales people. They had it back together and then they did all the work in getting the financing. Plus, the installation team was great and was right here on time. They arrived about eight o'clock in the morning and were finished at two in the afternoon. I love my new walk-in tub, but there's only one thing I don't like about it. The very first time, I didn't have all my stuff together and so I was strapped. The installers told me my water pressure is low and so it's not a case of just draining it. It's not like a bathtub that I can start filling and then get in. But once in, I can't tell how pleased I am.