Safe Step Walk-In Tub Reviews

It was a matter of necessity to get the walk-in tub from Safe Step because I couldn't get in and out of my old tub and shower and my husband is on a wheelchair. With Safe Step, just to be able to walk into the tub and sit down is a new thing for me. The installation team was very good. But Safe Step didn't tell us that we would need a new hot water tank, so we ended up not getting enough hot water in our tub.

I got Safe Step for my wife before she passed away and it was good for her. It's one of the greatest things that came out, especially for seniors and people who are disabled. I like the tub's design, and it's got very good features. I like how you can step into it with all the jet flows that operate it with the [E-Z] - that's amazing. And how the water changes to different colors, and which ones are good for your legs and your back. It's got to be the top. I'd recommend it to anybody. People who've been over here and liked it. If they decide they were to get one, this is what they want. In addition, the team that came to do the installation was professional. They came out here, worked right on it, and got it perfect.

I had a fine discussion with Safe Step's sales representative, and he was successful at selling me the tub. I went for Safe Step over other companies because of the warranty, the micro bubble system, and the fact that it's a medical device. The only problem was they didn't really address my water heater capacity. It uses more water than my water heater can provide. I didn't really find out until after it was installed that I needed more of a water heater. Also, I was concerned that the electrical wasn't re-done because the salesman said that they were going to install a higher amperage wire for the tub itself, and they used the one that was existing. It's only 12-gauge and I was concerned about that, but everybody seemed to think that was okay, so I let it slide. Finally, my wife thinks the installation team scratched her countertops but I have no way to prove that. But other than that, they were fine.

Safe Step is the greatest thing ever invented for me because I could relax with it. I can’t fill the tub all the way that I like it because my water heater is not that big. I start with the hot water and when that starts going cool, I turn it off. It only gets to about where I’m sitting on the chair and that's all the water I have. So I do all the sprinkling and spraying while the water is running. When it gets too cold, I had to do the same thing before I got the tub or let it run a little until the temperature is right then I would lay there in an hour or two and read until it gets cold. The shower spa is great because when I want to rinse it off or rinse the hair, it's perfect.

Safe Step walk-in tubs are manufactured here in the United States so I don’t have to worry about the parts, and the tub has a lifetime warranty on it so we chose to buy from them. We didn’t have problems with the installation team. They came in, they installed and demonstrated the tub, and it works perfectly. We like all the features of our new tub, and we’re very satisfied with it.

I’ve seen Safe Step on TV, but it was at a medical supply place where I took their pamphlet off the wall. I looked them up on the internet and then I called. Their sales representative was very courteous and very good. The installation team, however, had a little difficulty because I live in a high-rise condominium, and it was the first time they had to put something on a high-rise. So they ran at the submissions about lights, plumbers, and licensed people. But it all worked out. The contractors were friendly and knowledgeable. They demonstrated how the product worked and they did a very good job. I like to sit in the tub, relax and feel the jets on my back and on my legs.

We got the Safe Step tub for our mother and we had it put in after she has been in the hospital for a week. They put the tub in like they were supposed to but there are some things wrong with it that make it unusable for our mother to use on her own right now. It was very difficult for her to get in and out because of the door, and then her handicap situation. It’s supposed to be “No-Strength” but even I can barely get the door to open so it’s really impossible for her to even get it open without an aid. The door is so difficult to open so we need to have that worked on but we have not had time to reach out to anyone at Safe Step.

I like everything about my SafeStep except it takes too long for me to get in out of. It also uses a lot of hot water and I don't understand that - it's supposed to be like a tub and the hot water should last. But if I get in it, nobody else can take a bath. It is, however, fine for when we age - that's the reason why I put it in. It's excellent as far as helping with my fibromyalgia too. I also like the jet features as they help my legs. Additionally, their installers were great and they're overall very good.

My father came to live with us and we had a garden tub and he couldn't get in and out of it very well. This was a permanent move so we decided that it would be best if we could look into some tubs and see what would be best for him as he's having problems with his legs and he can't walk well. We were surprised at the price but sales rep kept giving us some special offers that seem liken. And we thought that for the duration of my father's life, it would be worth investing this kind of money even though we thought it was really expensive. We've been very satisfied nonetheless. The installation team was pleasant. They were very professional, kind, and considerate. We didn't have any problems with them. The whole thing was a good experience and I'd recommend them to a friend.

The Safe Step salesman that I talked to seemed to be very good and I like him. The equipment seemed to be very good and I'm very happy. The installation guys were good people, too, and they knew what they were doing. Now that I have the tub, I like that I have the ability to get in it by using its door, unlike with my Jacuzzi tub which I couldn't get into. Overall, I had a very satisfactory experience with Safe Step.

I love it that I can walk into the tub and I don't have to get in and out of my Safe Step tub. I had no problems with the sales reps when we called and when they came out. I found the installation team excellent. They knew what they were doing, were neat, explained and showed me how to use everything.

I love the tub from Safe Step, I like it better every time I walk in my bathroom. Their installation team was wonderful. They were done in 4 or 5 hours, and it looks beautiful. There's one thing, though, when I wash my back with the shower, the water flies all over the place. You have to be very careful and just barely turn it on. But, I'd recommend it to anybody.

We bought the Safe Step tub for my husband, who just turned 88 and has COPD. The installation team did a very professional job, explained everything and cleaned up after themselves. I like the hand-held shower and head. However, my husband is just so slight in frame, and it takes so long to get the water in there. One thing we did find out is we have a 50-gallon hot water tank, and it takes about 60 gallons to load the tub. That's a bit of a snag, it takes so long for the water to go in and out of the tub.

My granddaughter thought that I needed a Safe Step tub. I wasn't planning on buying it, but after the sales rep showed it to me, I bought it. He was a very pleasant gentleman, and the installation team was absolutely wonderful. My favorite about the tub is its jets. I love my Safe Step tub.

Safe Step is great. Their sales representative was very knowledgeable and explained things very well. I wasn't at home during the installation but their team cleaned up after themselves. With my new walk-in tub, it's easy to get in and out and I can now take a shower or a bath. I really like it.

I liked Safe Step's sales approach and pricing. The salesman was good all the way through. But their installation team, though they did a good job, did some damage on the wall and the floor. We have a concrete tile and they've damaged it, then they gouged something on the base board of the wall. I've called back and reported that but I haven't seen or have heard anybody come in to try to take care of it. It's not a big deal but I am in the service business myself and I know customers like a complete follow-up on any problems in a complete job and I need that taken care of. But apart from that, we like the product itself and enjoy all of its features. It's got all the whistles and bells and it's very enjoyable.

I had a claw foot tub and couldn't get in it. I have arthritis so being able to get into the Safe Step tub is the main thing I like. I also have the cushion but the first time I used it, the suction cup came off. The fourth time, the other suction came off. Mike, the guy that sold it to me several weeks ago, said he would replace it but I haven't seen it yet. Then on the top of the shelf, the putty, which was nice and smooth, started rolling and coming out. I informed Mike about it but haven't heard back from him yet.

My husband discovered Safe Step and he liked the features the tubs had. Although I wasn’t here on the day the installation was made, I’m satisfied with the result of their work. My favorite features are the aromatherapy and the lights. However, I’ve only used the tub once, and I haven’t had time to properly sit in it. I’ve been really busy, so it’s been shower-and-go. But I would recommend it. In fact, we already have done so. A cleaning lady fell in love with it and she wants to get one.

My mother-in-law has a tub, but they bought it years ago from Premier. We wanted information on it because sometimes my legs get weak or numb out, and I have an issue getting out of a regular tub. We called for information with Safe Step and my husband ordered the tub. It does more than what my mother-in-law's tub does, with the massaging jets, bidet, and the lights. It sets an ambiance where I can relax because my muscles get real tight and cause me pain. It massages and eases my back and stimulates my bones and blood circulation in my legs, which I have major trouble with.

So far, we have enjoyed Safe Step. We've got to get a new water heater because ours is not big enough. I haven't used it as much as my husband has. The one time I got in it was fabulous. I could tell the difference in my legs. My legs, from the knees down, don't have much feeling in them because I've got both herniated disc soft tissue, hard tissue degenerative bone disease, solid bone back. It really helped my legs when I got in but it's not too fun to take a bath. I tried to take a bath and it's not real warm water. But my husband has been sitting down taking a shower so he likes it. We're waiting on the hot water heater and got one ordered from the gas company, as they had told us ours wasn't enough.

My grandma and I did some research and picked Safe Step for its lifetime warranty. The salesman did a wonderful job in explaining everything and the installation team did a good job too. The only thing I didn't quite understand was we were charged for the removal of the toilet when the installation team never removed the toilet. Nevertheless, my grandma really likes the tub especially the jet on her legs.

The Safe Step installation team was great - they did everything well. I'm very satisfied with the finished product because they did a super job putting it in, installing it, and cleaning up. With my new tub, it has been my favorite to just sit in the water and feel the bubbles hit me.

Everybody at Safe Step was nice. The sales guy was good and so were the installers. With this tub, my dad gets to sit down instead of taking the shower and that's his favorite feature. But he does love the jets and the bubbles too. Everything was good.

My brother got the tub from Safe Step and I also got one. My favorite feature of the tub is the pulsings. I like the hydrotherapy with the micro bubbles. And I also like the light therapy, I turn my lights off in the bathroom and just go into a zone, just thoroughly relaxed. John, the salesperson from Safe Step, was great. He made me feel quite comfortable with the installation. When the installation team came, they explained everything thoroughly. They ran over all of the features and considerations, like the hot water heater and they also gave a demonstration on how to use the features on the tub itself. They were on time, neat, considerate, gave fruitful suggestions and recommendations, and they did the job within the timeframe that they quoted, in fact, even earlier. They were superior!

I had a fine experience with Safe Step. Everything was easy and I love the tub. It works well and the water jets are definitely my favorite feature of it.

I was looking online at walk-in tubs due to my health conditions and asked to have information and a DVD sent to me and in a few minutes received a call from a man wanting to set up an appointment to explain the benefits of their program. The product seemed like a great investment but due to looking to filing for disability and having to quit my job and having a family to provide for I was hesitant to jump at the purchase. The salesman became very rude saying "You knew you were facing disability, why did you have me come here? You need to get your ducks in a row."

I've seen Safe Step Walk-in bathtubs on TV. Kept watching for quite a while, so I decided to get one of their products. I had a fine experience with their sales representatives and their installation team did a very good job. I haven't used the tub that much because I've been pretty busy but I would recommend Safe Step Walk-in Tubs.

I can't get enough hot water into my Safe Step tub, so I've only used my once. The sales rep probably didn't listen when I asked him to put the tub in and get some water to my washer and dryer. When he brought the tub out, it was the wrong way. So I had to send it back and wait for another seventeen days before they could deliver it again.

Tim and Cody were actually very nice gentlemen. Their work was very good and professional. They were quick as well. I’m enjoying my tub very much.

I really love Safe Step's stuff. Overall experience with them is great!

I like it. I would recommend Safe Step Walk-in Tubs.

It's been a fine experience with Safe Step Walk-in Tubs. The only problem is we keep accidentally hitting the jets.

My only complaint is with the Safe Step Walk-in tub is that it takes long to fill up. I’m glad there are warm seats in, but even then it takes a good 20 minutes to get enough water in it to start the jets. But once the jets start and the water is in there, it feels wonderful. It has helped me a great deal.

I haven't heard from Safe Step yet about my payment book but my overall experience with them has been wonderful. The inside and outside tub lights fascinate me. I've only been in it once but I would recommend it for senior citizens like myself who's had many accidents. It's terrific.

The Safe Step tub is great. We liked their pricing and the people that came out to do the demonstration. My husband is in a wheelchair and he can only take a few steps, but he can take a couple of steps to get in the tub. It's good for him as it helps his remaining leg. The team that came to do the installation also figured out where the handles needed to be and what needed to be done.

The people from Safe Step were great. I like the tub and it works fine for me because I have a bad knee. However, I thought that the entrance was going to be a little bit wider. That's the only thing I didn't like about it. I asked the guy who came if their tubs are custom-made for the size of the person. And he said something like, “Well, we have, I think, four sizes or something.” I got the tub for my husband. He’s not a great, big guy but he is 186 or 196 lbs. and he has scoliosis. That means he has a problem sitting up straight. I seem to feel that when I try to put him in it, it’s close for him. He also has had a stroke and he’s weak on one side so it’s hard getting him into anything. But other than that, when the guy called me to say he was going to come and put the tub in, they did it so fast and they were efficient. I would recommend Safe Step Walk-in tubs.

I wanted a tub installed in my new home and so I did my research. The Safe Step sales rep did a good job in explaining everything to me, and the installation team didn’t have much of a problem because it was a new home. They had a few things they needed to connect but that was settled last Friday. I haven’t used it because I haven’t moved to my new home but they explained everything to me, so everything was good.

Safe Step should have the power button that turns on the motor for the jets placed a bit further from the door because I bump it all the time. Other than that, I had a very good experience with Safe Step and I've recommended them.

My wife and I enjoy the Safe Step Walk-in Tub. The sales rep who talked to us was very nice. In fact, he lived not far from us and he said we could even come to his home and take a look and sit in his tub. He also showed us the tub that he brings with the vehicle he had. We bought a bigger model than what we saw. The installation team was very efficient and neat. They explained everything to us and were quite good at what they did.

The Safe Step Tubs representative that came to the house was excellent. He had a van with a tub in it to show. He's one of the few across the states that had it. That was a good initiative on his part. I recommend Safe Step to people who are getting older in their age and want to get the benefits of the devices that it provides for cleansing your skin and feeling relaxed. It's excellent.

The representative at Safe Step was a good guy, very informative, knew exactly what he was talking about and was able to answer all of our questions. The installation, on the other hand went very well. They were in and out in less than six hours. Only because it was a little bit of a pain in the butt to remove the old tub before they can install the new one.

I got rid of a big whirlpool at home that had 75 gallons. We never used it because it has to use up so much water. However, the tub I got from Safe Step is also 75-gallon. It's my own fault. There were a few things I forgot and I wasn't thinking before I put it in. I would've never gotten this. We don't use the tub as much as I thought. I'm not happy at all with the whole situation. The workers were good and did everything. All they did was check to make sure I had a big enough hot water tank, and they weren't happy to say how much was in there.

The installation team did a professional job and were quick as I had my people build out everything because we remodeled the bathroom. We had to build it out to the specs. The salesperson came out with the tub in the truck and that was very good. Everyone was very professional and nice. He encouraged me to refer sales to him, which I had tried doing but most of my friends can’t afford it. Safe Step's a little expensive and with redoing the whole bathroom, that made the total cost so much more. There’s nothing to do about that. That’s what happens when getting the newest, top-of-the-line stuff. But everything was great and I’m really pleased with the tub.

We had a wonderful experience with Safe Step. Their sales representative, as well as the installation team, did a great job. We’re very happy! And even if you offer me my money back, I don’t want it. You can't have my tub back.

I'm enjoying Safe Step very much. It's pretty easy to operate and it certainly helped having that card that tells you what things are for. I would recommend them to other people.

I had a very good experience with Safe Step, and got what we expected. You couldn't get a better crew than the one they sent here -- they were great!

The sales representative at Safe Step showed us a video that's quite impressive. But the final product is not what we've expected and there's no showroom that we could go to actually see one. I'm not totally happy with the price we paid. When you buy a vehicle you want to test drive it. But there was no way to test drive a tub and the price is that of a used vehicle. Nevertheless, it might have been a bad decision on my part and I'm a little disappointed in myself for going through with something that's so expensive and not be able to actually try it out firsthand before we bought it.

So far, my experience with Safe Step Tub has been good. I feel better after I get in it. Their employees are very good as well. I'd recommend them.

It was very good and satisfactory with Safe Step. I would recommend them to a friend. I accidentally hit the control for the pump fairly often though. Maybe a different location for it might be better.

Safe Step is excellent. They installed it properly and cleaned up after they got done. Moreover, it does what their rep says it's supposed to do. I've been very pleased.

I’d recommend Safe Step Walk-in Tubs. I like it a lot. The only downfall is the guy told me I need to get a bigger water heater because it takes so long to fill it up with hot water.

My mother likes and enjoys the Safe Step tub. She uses all of the features like the jets and the color. She loves to shower. It's much easier and she uses it more often compared to our old tub. But we're working on this 40-gallon heater and it looks like it's not enough to fill out. The salesperson said it should be, but it's not.

Wonderful experience! I love my Safe Step walk-in tub and it's really good. I'd recommend it, and I already have someone who's supposed to be getting one for them.

When we bought our condo, we had a big, old tub which was up so high that we couldn't even get in it. The tub was at least five feet and we had to get up, over and into the tub. We could not handle that, so we never used our old tub. This made us decide to get the walk-in tub from Safe Step. We had a good experience with them, and the walk-in tub is a good thing to have for older people.

I've had my doubts since the tub costs $13,000 which is so terribly expensive, but I'm so happy with what it's doing for me. However, I have a few minor things that I need them to come back and fix, but I'm supposed to call Safe Step to have that done. I want to see if they can send somebody by or if they can fix it by telling me what to do. But other than that, the men from Safe Step were so good at keeping everything neat and clean. They cleaned up and I didn't have a thing to clean up afterwards. I expected to have a mess but not a thing. They were excellent and it was done in one day. Moreover, the tub is wonderful for my legs. The oxygen thing that they have in the tub has helped my legs tremendously. My legs have not looked so good in two years. It was a wonderful experience with Safe Step. I highly recommend it for diabetics.

I have a pretty new home, and had a really nice shower where the Safe Tub went into. When the salesman came in my home, he told me that they would take the shower out and put the tub wherever I wanted. The shower was put in after the bathroom was in so I knew it would fit through the door. But when the installation came, all of a sudden, I see them carrying out my shower in pieces. They took it all apart instead of taking it out in one piece. I was going to put it down in my basement.

We love Safe Step! I will recommend it to my friends.

My parents are both comfortable with the walk-in tub from Safe Step. It does everything the salesman said it would do. The tub provides unmatched safety for my parents. Overall, it's been a huge success.

I searched online for various companies that have walk-in tubs and Safe Step looked like it might be the better one so I gave them a shot. The walk-in tub I got is nice, having the whirlpool, jets and I love the effervescence part of it. I've had positive interactions with their sales reps and the installers are great. I can't believe the installers do all the installation in the amount of time they were here, which is amazing. They're very professional and they're doing the company proud with their installs.

My Safe Step tub is helping me a lot. I have really bad rheumatoid arthritis, but it helps me feel better when I'm in the tub. It feels very safe for me and I use it every night. I love the jets, which are mostly for my legs and feet. It's what I really enjoy the most. I'm glad I got it -- it has what I need.

The guys that installed our Safe Step tub were absolutely terrific. My wife has been using the tub regularly and really enjoys it.

I had Safe Step installed for my grandmother and everything has been good. I'd recommend them.

Overall, my experience with Safe Step Walk-in Tubs was fine. However, the tub could've been a little bit long and bigger. Nevertheless, I'd recommend them.

Safe Step Walk-in Tub is the best thing I ever bought. I love it and I know it's the only one made in the USA and that makes a big difference. Everybody that I’ve shown it to, they have loved it. I'm disabled and I got a shower that’s got a seat, but there's nothing to hold on to. It was getting really, really tough for me because I had a garden tub but I couldn't get in it because I've got nerve damage. The nerve damage has affected my legs and hands and everything so when I saw Safe Step Walk-in tub advertised on TV I go, "That's what I need right there."

I'm very dissatisfied with Safe Step Walk-in Tubs. Though the sales representative who came to the house was very nice, and the guys who installed the tub were great. I got to use the tub twice and each time we had a total flood that even one time went so far as into the basement. When I turn on the jets and lean back against them, the water goes out over my shoulders onto the back of the tub and then goes into the floor. That's a problem I'd like to know how to rectify.

Safe Step Walk-in Tubs is wonderful and we love it. The workmen that came to do the job were so clean. They didn’t make messes without cleaning it up and did a very good job of installing the unit.

We liked what the salesperson had to say about Safe Step but we felt we were a little mislead by him because he was telling us about when we could start making payments. They would send us the payment booklet. It was an old fashioned concept but we thought it was neat that they still did that. There are companies out there that still did that and that we could go ahead and pay because he gets the settlement each year. So we were going to pay a whole year with that settlement, one month at a time filling out the payments for each month and sending it in that way.

We're very happy with our Safe Step tub. Great installation, great electrical work, great plumbing. The tub is wonderful - easy to clean and maintain. The sales representative was good. He met with us and spent a good, long time to answer all of our questions. He told us all about the tub, showed us multiple pictures, and described it all. He told us about the installation and followed up all the way through. The installation team was right on time. Taking the old tub out and the installation, with rerouting the plumbing took an hour and a half. We're also happy with the electrician. I love that the tub provides safety for my brother who had a stroke a couple of months ago. It was tough for him to get in and out of the old tub in order to take a shower. Now, he's able to get in and out by himself and it's kept him independent.

I like their price and their installation team is very outstanding. It's easier to take a bath since the installation of my Safe Step.

My Safe Step tub very well done and everything was nice, except that the amount of water was not good. We used it just once, but I'm going to set it up and we'd use it. I like it because I could lay down on the tub and relax. It's a different thing altogether and it will be fun. However, the man who offered the tub didn't explain how much water we need to have. After he fixed it, he did it, and now we can't use it because the one we have is for 40. The hot water tank is not good enough. We can't use it with so much water. I'm going to get some cement blocks and put them in there so it uses less water. That way, I can use my 300 tank. They told me I should get 400 at least. If I were designing it, I would make it hold a lot less water (less a foot down in the bottom). There's a lot of wasted water and water is expensive now.

Safe Step has more features than other tubs and the way it drains is different from others. My personal favourite is when I get in there and let the whirlpool work up my knees and the bottom of my feet. Also, it seems my skin is softer now from the micro-bubbles. My wife likes it, too. Everything is working fine on the tub but it took a little to get used to having strobe light. The sales representative we spoke with was courteous, and he went through everything when he explained it to me and my wife. Their installation team was efficient. It took them about 4 hours to get it all done.

I have a gait problem and saw Safe Step on TV. I liked what the sales rep told me when she came to talk to me for a consultation. I'm still trying to enjoy my tub and like the microbeads. I'm not sure what the thing that has reddish markings were for or if it's for lighting, and I was trying to find it from the book and I couldn't so I don't touch it. Everything is okay except for the installation team that destroyed two of my blinds. After they left, I went in the toilet and saw the blinds were out of the thing and I can't put it back so I have to go get someone now to fix it.

We saw Safe Step Walk-in Tubs on television. I did a lot of research work and they seemed to have their act together so we selected them. The sales representative explained everything properly and was very courteous. The installers were very courteous and did a great job. My wife likes that she could just walk in the tub, sit down and take a bath. We like Safe Step. They are awesome and give real great service. It's a great addition to our home.

The Safe Step sales rep was good and the installation team did a good job. The tub is for my elderly mom which helps a lot since she could get in and out of it with little assistance. It's easier for her to clean up.

I like my Safe Step Walk-in Tub. It was very nice talking to the sales representative as I could ask her any questions. Their installation team was very polite and nice. They cleaned the mess up and told me how to keep it clean. I think it's a lot easier to clean than a regular bathtub. It's nice to able to sit down in it and it makes life easier.

My Safe Step walk-in tub is very nice. I like all its features. I'm very satisfied except for the one end of the tub where the level door doesn't seem to stay on.

My aunt's 91 years old and she said she liked Safe Step, she wanted it, and that was it. The salesman actually had a tub in his van, so she was able to go out in his van, sit in the tub, and let him demonstrate it right there in the driveway. The installation team was good. I was there with them and watched them all day. It appeared that they knew what they were doing. The guy was an electrician and a plumber. He took down the whole shower that we had up and then put in the new one.

My husband and I had been thinking of getting my parents a bathtub since my dad has had a stroke and my mom hasn't been able to get in a bathtub, other than sitting on a shower chair. So we had my mom purchase a bathtub from Safe Step. They have some great experiences with it. They’ve been able to get in without a problem. I’ve got someone that sits with my dad and is able to help him a little bit more into it. It helped with dad’s circulation and my mom feels a lot better when she gets in and soak and get the massage that she needs.

The sales rep was good and went through everything. However, he didn't give the installation team the pictures of how they have to cut the door and all the information needed to put the tub in. Nevertheless, we chose Safe Step because it is all in one while the other brand had to keep adding pieces. The tub and all its features were good. I feel safer getting in and out and feel more relaxed because I'm taking a bath before I go to bed and it helps with my sleep. It's also wonderful to have with my myalgia. I don't have to stand up when washing my hair. I'm able to sit down and take my bath which is difficult with regular bathtubs. It's really convenient. I'd definitely recommend Safe Step.

Safe Step Walk-in Tubs' sales representative was very thorough. He explained everything in details. He ran in and out but he was in my house for an hour. If I had any questions, he was able to answer them without any hesitation. They have a very good installation team. They were very cordial, friendly, did a good job, cleaned up and took care of everything. We had a great experience. I love the ease and comfort of getting in and out of the tub. I don't have to lift my feet or my whole legs so high and it's just right floor level. I also like the option that I can sit down if I want to. I feel safer since installing it but I really wasn't in fear for the other one I had. I just wanted something a little lower because our tub was way back in the day when they were very high.

Safe Step did a very professional and a very good job. We had no bathtub at all and it was a real stress showering my husband and get him cleaned up. But with Safe Step, I can get my husband cleaned up and it's not nearly as hard on me, and he's enjoying it. It is a benefit to both of us. On the other hand, I'm not happy that they did not put the cost on two different cards as I had requested. Although a paperwork was written for the two separate credit cards, nobody ever called me. As a result, it messed up my finances and it kicked off my phone bill because it put me over the limit. In addition, when they installed the tub, I don't know what they did with my 2 grab bars which I intend to use on other places, whether they threw them away or not.

We purchased a walk-in tub from Safe Step for my mother who is having difficulty getting in and out of a bathtub. Their sales representative was great, thorough and answered all my husband's questions. The installation team was also great and did what they had to do very cleanly. They called us when they were coming and were on time. They didn't make much noise, didn't take much time and explained everything. I like the light on the tub. It’s so easy for her to step in and she likes the warm seat she sits on and the fact that she can use the shower independently. It seems to ease her tension and she likes the hydrotherapy mist thing. It's a wonderful thing and we are enjoying it.

Safe Step Walk-in Tubs is great. Everyone was great. Their sales rep was very good - a very pleasant gentleman. The installation team was very good too. My mother has Alzheimer's and she's not doing very well, so it's a blessing to have it. It has the lowest step so that she can be able to step in. My mom is 82 and she can't even begin to walk in by herself. She needs assistance just getting in. The handles, everything is just so much safer. We worry about her falling all the time. If she falls and breaks her hip, that's the end of it. I feel safer in her getting in and out of it. It's so easy to step into. It is very expensive but worth every penny. We look at the price of safety, and if she were to break a hip, the cost is nothing. The only thing I didn't consider was it takes 30 minutes to fill up. But other than that, it's great.

I was looking for walk-in tubs on the internet and found several different companies. Safe Step was one of them. We liked their salesman and decided to go with them. He told us a lot about the product, was easy to talk to and we enjoyed having him in our home. The installation team worked very diligently and did their job. We did not see or hear much from them. They seemed to be a father-son team and were very efficient. When they were ready for us, we went up and asked them questions and they went over everything we needed to know.

I'd heard of Safe Step in the paper but I was always a little leery as I didn't see how it could possibly not leak. I decided to call and check it out. The representative that was here did a very good presentation. I was so happy that he actually had a used one with him so that I could see what I was getting and how it was gonna work. My husband thought it was a little expensive, but we finally bought it and as of now, my favorite feature of the tub is the hydro jets for both my legs and my back. It helps as I have rheumatoid arthritis.

I love my Safe Step and everything about it. My favorite feature is the jets. I'm disabled and also have autoimmune disease, and along with those I have arthritis and when I get in that tub at night, it's like the old Calgon commercial: take me away. "It's my jet water. Please take me away." It is absolutely fantastic. I highly recommend and will continue to recommend that to anyone who is suffering with arthritis and joint pain.

My mother likes the walk-in tub we got from Safe Step. We liked the design of the door opening where we didn’t have to stand on our head to close the door. Also, the installers did a good job. They were two nice men that came out, and left it professionally done. However, I am not satisfied.

When a man from Safe Step came, he explained about it good so we didn't look into other tubs. We liked what he was saying so we got it. I also got arthritis and polymyalgia rheumatica. I fell in the tub already, so that was another reason why we bought it. The people who came to install it were very good and clean. They were great.

The other tub we had leaked, so we had to replace it. And my mom got so bad, she couldn't lift her legs. It was easier for her to get into the Safe Step tub, so it was much easier for us to take care of her. The sales reps were pleasant. Even the installation guys were pretty cool, and they've done an excellent job. I'd recommend Safe Step to a friend.

The Safe Step Walk In tub sales representative was good and he explained everything and went through some information, and even a video. It was very informative. The installation team was professional, friendly, and cordial when they came in. It didn't take them long and it was like they were never there. There was no mess, like I just magically had a tub. I've had other people come in and do work, and I always have to do the cleanup after it. But with them, everything was put exactly right back where it was.

I had an accident one time when I fell, so I figured I couldn't take a shower. I had to have somebody washing and holding me. So I said we needed to buy a Safe Step walk-in tub instead of a car because that's the safest way to clean up. Our sales rep Mark was good, and he explained things to us. He came over and measured the bathroom. They had to do some changes and he was putting on a contract so the guy who was going to install it supposedly knows what to do. The installer did a good job, too. Everybody who comes in say "Oh, man. You sure got a nice tub." They like it because it's like a Cadillac in the garage. I mostly use the shower, and once a month or every two months if I got aches, I use the therapy jet because it's nice. I feel like I am born again when I get out of the tub.

We went with Safe Step as our tub provider because that's what the priest, Father Cyril, wanted. Father wanted the tub for his legs so it does him well. Also, my wife wanted it for her bad back, so she gets in the tub, uses it, and hogs it every morning. She loves it. I've only been in the tub once and it was okay. I haven't had time to get in it for the second time because my schedule doesn't meet with getting up in the morning and jumping in the tub. I'm more of a shower person. At one time, I used to have a hot tub outside and liked sitting in the hot tub and letting the water jets do their thing. Moreover the installation team did a good job. They put stuff on the floor and took everything out. In fact, they did it faster than I thought they would. I like the Safe Step walk-in tub. It's a nice and convenient tub. I actually can't wait to get in it.

I love this tub, it's the best one in the market! Everyone of my neighbors want to look at it every time they visit the house. It comes with a group of features which is more than its competitors. One of its features that I really like is the way of opening the door without banging your knees. It's so easy to get into or get out because of the design. I've been taking more showers now than I used to. It's good for my health because I can do more soaking compared to a 4-minute shower. I've checked Jacuzzi and other competitors, Safe Step Walk-in Tubs has the best offer when it comes to price, warranty and features. I got a good price from an A+ company.

The tub's features are all really good. Everything's going fine. Safe Step sales representative and installation team were very good as well.

We had a wonderful experience with Safe Step. We went with it because it was so convenient. The sales rep came out and he showed us exactly how it was and everything. The installation team was also fantastic. They were done within hours. They took my old tub out and put my new one in. I’ve used it and I love it. I was in the hospital and I came out and that was the easiest way that I could get a bath, or in the shower and I don’t need anybody to help me. It’s just wonderful to have. I would recommend it to anybody.

I'm very pleased with Safe Step walk-in tub and I like the heated seat. I’ve just been using it where the water would run up a little higher than my ankles in the shower. But I haven’t been down in the water using the jets yet. Their sales representative was good and very nice, and their installation team were very busy, good and efficient.

We're happy with Safe Step's service, salesman and installation team. Everything went very well with them. Their installation team was very timely and we're pleased with how the tub looks in the bathroom. We would recommend them to a friend.

My dad enjoys our tub from Safe Step although the buttons on top of the ledge are so sensitive that he accidentally turns on the machine when he sits there and puts his arm on top. But I would recommend them. Their sales representative was great and we were able to take up money in my questions.

Safe Step's installation team did a good job. I like the tub's therapy jet and it made me feel better. Although I’m having some problems with my back and I got to have surgery on it. It's hard for me to get around so I can’t enjoy the tub like I would because if I sit down too long, it elevates my back and thighs. But I'd recommend Safe Step Tubs.

We are very pleased and so glad we have Safe Step in our home. They answered our phone calls so quick and got to us right away. The tub was wonderful and helped a lot with my arthritis. I love it! I also like the jets because it really soothes me. In addition, the sales rep was very nice and had all the information. The team who installed the tub was very good, quick and thorough. I would recommend Safe Step to anybody.

I like everything about Safe Step. It’s a quality tub. I've been using it for three years in another home and I like what I had so I purchased another. The sales rep was very good and the installation team was fabulous. The tub has helped improve my mobility since I have arthritis. I'd recommend Safe Step.

My experience with Safe Step was great. It was everything I'd thought it would be. I liked the way they advertised their product. It's very enjoyable and I like all the features of the tub such as the lights and the part where the bubbles come out. Also, the sales representative was very nice, and the installers were very neat and clean. They were in and out - no problem.

I first heard about Safe Step Walk-In Tubs on television. I enjoyed the presentation and I decided to do a little research. I was interested in another therapy spa but I decided to go with Safe Step. The installation team came out on Friday and he brought a helper. He wrestled the tub in by himself. It did leave a scratch on my tub and he was a little easy to fluster and he damaged a piece of tile on my floor. He has a tendency to curse and carry on a little bit too much, especially for my neighbors. He was asked to move the truck late at night and he seemed a little upset about that. But his carpentry was excellent. It was right on the money. Everything about the tub is our favorite. Since the tub has been installed, I'm not seeing my doctor anymore.

I got Safe Step because my mom is on a walker. She absolutely loved it. I tried the tub too. It's very good. My favorite feature of the tub is the jet. Since my mom used the tub, her legs don't hurt at night when she sleeps, because she can get in there and turn the jets on before she goes to bed. The sales representative was very excellent and wonderful. The installation team were absolutely wonderful and very clean. They even went above and beyond. I would recommend it to anybody because it was exceptional through and through.

My husband is handicapped and he couldn’t get in the bathtub. I know he needs a walk-in shower that’s why I applied for it with Safe Step. The installation team had my floor covered from the bathroom all the way down to the living room and to the door. When they finished, they cleaned up and vacuumed up whatever they did. It's a big difference now because I can walk into my bathroom because I don’t have a big old tub in there. It made it a little bit roomier. I can walk my husband in, sit him and shower him because he can’t do a lot of standing. I love the shower. I have two daughters who live with me and they love it too. I’m more than satisfied with Safe Step. They were very polite and I had no problems with them.

I've had a fine overall experience with Safe Step. The only thing I don't like is that I have to get into it and close it up before I can put water into it. I wish there was some way to do it other than that.

My wife has multiple Myeloma and she needed the heated seat. I didn't know how expensive the tubs would be but Safe Step seemed to be the best and is approved by Better Business Bureau. Their sale representative was very thorough and good in explaining the whole function of the company and the tub. The two fellows that worked on the installation were very thorough and knowledgeable in doing the job as well even though they had to take off the door stops because one of my doors was a little narrow. Overall, I had a good experience with Safe Step.

I like virtually everything about Safe Step. The aromatherapy is a non-starter - it really doesn’t do anything, but everything else is good. And, I really like the colored lights. I also like how fast it drains. I was talking to a man at Ace Hardware and telling him about the tub. He said he always wondered if it got really cold while it was draining and I said it’s really fast. I’ve also got my heated seat and my heated back so it's okay. With Safe Step, I have something nice to look forward to.

The Safe Step sales representative and installation team were very smart and nice. The features of the tub are all good. It's very pretty and I'm very satisfied with my Safe Step.

Safe Step Walk-in tubs had the best warranty I was looking for when I searched on the internet. The sales rep was great to work with. The installation team explained everything and was good to work with as well. They cleaned up good. I like the tub because my mother can get in and out of it any time she needs to and it's easy on her. Every time I go around, she thanks me for the tub. Safe Step came up with a good product. I've got regular one that I put downstairs for my mother but it doesn't sit up high like Safe Step. She didn't like that as much as the one she got now. I'd recommend Safe Step. They all have done a good job.

Everyone we dealt with at Safe Step has been wonderful. We liked the salesman and trusted him and the installers were great, too. I love the foot massagers and the foot jets.

As others, we were misinformed about the water heater being able to fill enough to use the tub. Okay if you like cold water or heating water on the stove by the bucketful. The is possibly one of the most costly mistakes we have made in our 54 years of marriage. On my husband's first try, after 15 minutes of filling slowly, while I was going for heated stove water he started pushing buttons (I can't leave him alone) then he decided to get out. I got back just in time to stop him from opening the door but still had water everywhere from all the jets that still weren't covered with water so blew water everywhere. Now this safe tub has a ladder beside it so we can fill it over a 45 minute reheat and I help him climb into his wonderful new tub!!! Rather defeats the purpose... doesn't it? I won't post a picture of him climbing his ladder into his tub.

I got the Safe Step Walk-in Tub for my mother. I researched on the internet and chose them because of the perceived quality of the product, the warranties, and the pricing. Their sales rep was very professional and straightforward, very pleasant as well. Everything was great and she likes it.

Safe Step is lovely. We enjoy it and would never get rid of it as it's helped out a lot. We're in our 70s and couldn't get down or up in an ordinary tub. My husband has diabetes and his legs are a mess but he has been taking baths and his legs are so much better. Even the doctor said, "What are you doing to your legs?" So it has improved them. The micro-bubbles is a favorite. We like that and the back massage.

We had a nice visit at The Safe Step and the sales representative explained about Walk-In Tubs. The installation team were great and we like them. My favorite feature of the tub is the whirlpool and the jets. I like the lights and that the tub takes off the dead skin.

I first saw Safe Step in the Sell Me Parade. I called, they answered, and I got it. Their team was very courteous and polite. I had a little problem but they were here the next day to fix it. They were here at nine o'clock in the morning and they were done by four o'clock that night. I'm 79 with back problems, rheumatoid arthritis, and osteoarthritis. I couldn't take a shower without sitting and Safe Step is very convenient because I can take a shower, a bath, and get in and out of it with no worries. It made my life a lot easier. I love it.

I spent three months in the hospital and was having therapy so we needed a walk-in tub. The sales representative from Safe Step Walk-in Tubs was very nice and the installation team did good, too. My husband talked to them quite a bit and they gave us suggestions on the water heater. I like the easiness to get in the tub because I can't walk good yet and I feel safer getting in and out of it which was the whole purpose we got it.

I went for Safe Step because it has a lifetime guarantee. The sales team and the installation team were quick, very precise, and did a good job putting it in. I'm satisfied with the installation. In addition, my 85-year old mom uses it and she can step into it and then it's easier for her to sit on the seat then fill it up about half. It's something she could sit in the tub and she likes that. I like the tub as well - everything is convenient.

My experience with Safe Step Tubs has been very good and I'm glad I got it. It's different than a shower. And, I'm 85 years old and the tub makes me feel good when the aches come back in the daytime. It relaxes all my bones and helps me on my sore feet, legs and hips. And, the person that came out was most knowledgeable and did a good job of explaining a clear picture of everything.

I love Safe Step. Their sales representative was very down-to-earth, lovely person to talk to.The installation team were nice. They got it done in one day. The tub is so easy to get in and out of an the water feels good once you get in because of the heat of the seat. It's marvelous. I'm very satisfied with Safe Step and I invited a lot of people to see it.

I saw the Safe Step walk in tub before but had no interest in it at that time. Then I got to a point where I needed some support mainly in bathing because I lose my balance which is why I got interested in coming back and taking a look at it again. The sales representative was the owner. I sent them a card requesting the latest information from them. I didn't hear back from them for awhile as they had the wrong zip code on my card so I called them one day. The owner happened to be in the area and said he was going to make sure to stop and see what my interest was. We had quite a chat and he went through the cost thoroughly. I had gotten a quote from another company but I liked talking with this fellow better. I had a good experience with him because only in a matter of days, he was back with me.

We had a great experience with Safe Step. It's working out well. My mom can take a bath by herself and is really enjoying the tub - she loves it. Also, the installation was great and absolutely no mess was left. The men were really nice and didn't take long for them to install it.

I did a lot of research on all of the step-in tubs and Safe Step was the one that I felt would give me what I wanted. The sales rep came out and was on time. He explained everything, and I can't get more than that. The installation team was friendly, efficient and extremely careful. They cleaned up well after themselves, so I couldn't be more pleased. I have arthritis and fibromyalgia, and when I feel real bad, I don't care if it's 4:00 or 6:00 in the morning, I head for my tub because it helps a lot. I like my tub and Safe Step did a great job installing it.

The Safe Step tub has been very good but the price is high - I wasn't expecting it to be that high. Their sales representative was polite and their installation team has been professional and cleaned up after themselves. I like the water jets even though it requires a lot of water. The tub makes me feel good and it massages my legs well.

We bought from Safe Step after a salesman came in - he's pretty persuasive and he made it sound like a good deal. The rep was good as well as the installation team. Moreover, I like the jets of the tub because it helps my feet a lot and it feels a lot better since.

My mother-in-law who is handicapped was planning to come here and our bathtub was too high for her so we decided to buy Safe Step walk-in tub. It's also for the future for me and my wife, we don't know when we are older, we don't know what we need. Safe Step had a very good sales representative. I like the bathtub, I sit down and take a shower there, but my wife doesn't like it. The stream of the shower is a little bit too thin, too. Also, after the bathtub was installed, the two sockets that we have in the wall are no longer working so the lights in the two bathrooms don't light. I have to bring the electrician to find out what is going on. But other than those issues, I'm satisfied with Safe Step. It's good except for the price.

I researched five companies and I talked to three other salespersons, and I decided that I liked what I was hearing from Safe Step better and I saw the demonstration they brought into the house. The one who did the demonstration was very good in all aspects. However, I live in a double wide manufactured home and our hot water heating is only 30 gallons. He said, "that may not be enough." In actuality, he knew that wasn't enough because the tub takes 50 gallons.

I'm not a fan of Safe Step but my husband love's that tub to no end. He thought he was buying it for me because I would never pay that much money for that. It's not big enough and you can't lay back in it. It's really nice but it's just not for me. He likes it and that's what counts. He likes the jets. He said it makes his skin feel.. The installation team did an excellent job. They were professional and good at what they were doing that I would like them to do my living room and kitchen. It was very, very rewarding to me. It looks really great.

We are old and decrepit so we chose the Safe Step tub. The sales rep was excellent. I like that I can take a bath and enjoy it as I have a handicap. I can sit in there and it's relaxing. My wife enjoys it and said that it was one of the better things we ever did. The tub is excellent!

I called Safe Step and the lady who answered my call was so nice and I like the way that she talked to me. She told me that somebody would be in my area, then the person came to my house and he was really friendly. Come installation day, the guys who came to install the tub were really nice and did a good job. They took a vacuum and cleaned up after themselves. I like the handle for the shower which keeps me from falling down while my wife likes the other part. I like it that I can sit down, take a shower and wash my feet at the same time. And lastly, the tub is easy to clean.

Safe Step caught my eye in a veterans magazine as it's American-made. Dave, came here from Denver and was an awesome salesman. He went through the charts and book step by step and gave us an oversight of everything and asked us at every step if we had any questions The three installation guys were professional and friendly. They knew what they were doing and they proved it. They were in and out of here before I knew it. They showed us all the buttons and what it was all about and we were happy. The only downside is that it takes so long to fill up but my wife loves the tub.

I really like my experience with Safe Step. My interactions with the sales representative was very good. The installation team was great. My favorite feature of your walk-in tub are the jets.Since installation, I noticed that my skin is a lot better. However I don't know why I don't seem to be getting the odor out of the bag that's in there. Still, I would recommend them to a friend.

Everything was okay with the Safe Step sales rep. The installation team was in and out within 4 1/2 hrs and did a good job. We enjoy our walk-in tub very much. My favorite feature of the tub is the heated seats. It's nice to get in and sit on a warm seat before you get going.

The sales rep and installation team were just as nice as they could be and knew exactly what they were doing. It didn’t take them as long as I thought it would and I’m very pleased with their work. So far I’m happy with my walk-in tub. I have told a few people about it. The best thing about it is that I can fill it up, sit down and relax. I got in there one time and forgot to fill it up before I turned the jets on and I had water all over the place, but I learned.

Last Friday my husband was trying out our Safe Step walk-in tub and everything was going along well. He was just beginning to get the jets set when the electricity went out. We thought we tore or messed up something in the house. It took us probably an hour and a half to two hours to rule out everything in the house, including the Safe Step tub. We realized that it was due to the electric company instead, not the tub that was the problem. So we haven't really had any trouble with the tub. Even during the sale process, their representative was very thorough and nice.

My wife is hemiplegic, half of her body isn't very coordinated. She was in a severe car accident in 1979, so she's been incapacitated. We got a tub and everybody that I talked to at Safe Step were all really good. That includes the installation team who was very thorough going through all the controls, etc. The only minor thing was one of the color of the buttons for the microbubbles was swapped.

The Safe Step sales representative was funny and interesting. I had a hard time before getting my legs over the tub or in the seat, so that's a big advantage of the Safe Step walk-in tub. The first time I was in it, I got rid of my dry skin. I love being in the tub now. I was very satisfied with the whole experience.

I am enjoying my tub from Safe Step. I really like its sidings. The sales representative seemed to be knowledgeable of the product and their installation team did a good job, they answered any questions that I had.

I saw SafeStep on television. The installation team was fine. However, I was dissatisfied with the experience. The salesman was a little deceptive in his explanation. He said the tub would take three minutes to fill and five minutes to drain. However, I came to find out that it was gonna take 15 minutes to do both of them. That's a long time for a man or a woman, either one of us to sit on the tub while it's filling. I probably wouldn't have bought it if I'd known it was gonna take that long. He misled me there. I don't have a hot water tank big enough to fill up the tub.

Safe Step is great and I love it. Because it's low, I don't have to lift my leg three to four inches off to get in there. That's a good feature for me because I have trouble with my legs. The experience I've had with their sales reps was one of the nicest I've had too. The attitude of their installation team made it great to work with them. They did everything perfectly.

Safe Step has great sales reps and we love their installation team. They were very professional and friendly. I like that I can just fill the tub up until my leg instead of having the full tub gill up. After work, when I really hurt, I soak in my tub and when I get out the hurt is gone.

I've been having a wonderful experience with Safe Step. Their sales representative and installation team were good. They did exactly what they said they were going to and everything went good. I've had back surgery so the massage and all the treatments when I get in the tub really helps.

I thought my experience with Safe Step was going to be good. Nothing wrong with the tub, the installation went great, they did it almost right away. What I'm having a problem with, financing would not pay them $39,000 for a $13,000 tub. So my husband told them to come get it and I'd love that they did. The woman came out and she looked at our bathroom. She ran all the numbers, told us how much our payment was going to be, which was 100 and some dollars a month, but now its more.

Safe Step's sales representative was very good. Installation team explained to me how it works in everything and they cleaned up. However, we haven't used it yet. The only thing I've done with it is take a shower because I had to install a larger hot water tank.

I find our Safe Step walk-in tub relaxing and their installation guys were very nice. My biggest problem with it though is that the hot water tank is not large enough like I've been told by their sales person. I thus have to boil a couple of good-sized pans of water to make sure that the water level can be brought up. I'm very unhappy about that.

I would recommend Safe Step Walk-in Tubs. The sales representative was a very nice young man. He showed me pictures of his tub where he and his wife were on. The installation team wasn't too bad. I haven't used it yet, but my husband has. I haven't had a chance where I can go in because somebody's here in case he needs something. He's not able to do things by himself so the assistant nurse gets him in the tub, lets him sit and shows him what all the buttons are doing. He likes it very much and it helps him relax.

My husband has had surgery so it's been a big help to be able to bathe him in our Safe Step walk-in tub. The sales rep at Safe Step did a good job and the man who installed it was an excellent worker. He was very clean and neat, and took a lot of care in doing the work.

We had a wonderful experience with Safe Step Walk-in Tubs. We haven't quite got used to the tub but it's nice. You have to work all those buttons and my husband helps me with that. The tub's seat is my favorite. I can sit and bathe, then I have those bubbles and it's nice. I couldn't go in a regular tub anymore but this tub is comfortable and it's easy to get in and out of and that's what I needed because I have back problems.

Everything about my Safe Step walk-in tub so far is nice. They are built a little bit better than what I had looked at prior to theirs. I can get in and out of it where I couldn't in my older tub. The sales rep and the team who installed it were great. They've done a great job.

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Their sales representative and installation team were good but I'm having a problem right now. They were supposed to come over and put a shower curtain. I also need those things you grab to hold on to. I want one more of those up. If I already knew what I need then, I would have had it put in then because they had a whole bunch of them and they just put up two where I didn't see them. I don't need it where they placed it so now I need to have two put up again and I haven't got it. I talked to them and they haven't come. I'm getting pissed off. So what's happening? What's the deal?

I don't have a family so I don't use my Safe Step walk-in tub that much. I probably didn't need it that bad but I'm happy with it. It seems to be a good walk-in tub. However I don't know if I'd recommend it to friends. Because I don't want them to spend that much money just to try out a tub.

I like everything about my Safe Step tub compared to my other tub that I had to fill out over and over again. Their sales and installation teams were very good. However, there's a seam that needs to be re-caulked and they were supposed to come out today but haven't shown up yet.

We're pleased with our Safe Step Walk-in Tubs. I like the lights and the jets are good for us because my husband and I both have arthritis and we don't get around all that good. It's especially good for my husband because he has a tendency to have dry skin. Their sales representatives were all wonderful. I have no problem.

The sales rep at Safe Step was very cordial and enjoyable. The installation team was also excellent and explained what was going to go on. We had to move some stuff on the other side of the wall when they were clearing out the old bathtub but it went very smooth. I like the microbubbles feature of my walk-in tub. It does make the skin feel different afterwards. My only disappointment was that our hot water heater’s not going to be adequate to fully fill the tub. We get our 40 gallon hot water tank about three-fourths of the way where we would like to have it and then all the hot water’s gone.

The sales representative at Safe Step was very good. The installation team were excellent as well. They were very professional and friendly. I like the bubbles and it has been a lot easier for my wife to get in and out since the installation.

Everything with Safe Step went great, including my interactions with their sales representative and installation team. I love it when you get in the tub because you get relaxed. I'm just disappointed in how much water it takes to fill it. It takes an hour to ready your bath but it's good once you get in there.

We really enjoy our Safe Step walk-in tub. We chose it because it looked the best, it's really pretty and I like the lower step that I have to take to get in because it helps a lot. I've only used it twice before bath, but my favorite feature is the glowing bubbles that come out and circulate around you before the foam. We do have a problem that they're looking into. Something was in front of where the feet is, and on the front and outside of the panel. Michael, the representative, took pictures of it and we haven't heard any more about it yet. But overall, we'd recommend them.

The person that came out to my home was very good and nice to me. I'm wanting to get that bad to have a down payment on the tub to get it put in because I have had blood clots twice in my lungs. It's safe, I don't have to worry about climbing over into the tub and take care about falling. The installation team were very good. They had to remove the door to my bathroom in order to get the tub in and put it back up as if the door had never been taken down. I just like being able to get in the tub, to sit in some good warm water and take a bath. Plus all the extra features like the water jets are very useful to my face, legs, etc. I have osteoarthritis so that helps me a lot, too. I have been telling people about Safe Step.

I really enjoy my Safe Step Walk-in Tub from the first minute I sit down until the last minute I get out. I like everything about it. It's beautiful. Talking to their sales rep was fine. Their installation guys were also very good people, very professional. They did everything and cleaned up. The only thing that I'm sad about is that I didn't get it earlier. Overall, I'm satisfied with my experience and I'll recommend Safe Step to everybody.

I use the tub and I love it. Our old shower is dripping however and I can't stop it. I have to put a towel under it after I take a shower. Nevertheless I would suggest for everybody to use Safe Step because it's really helps with the ache and pain as well as the relaxation it brings. I have a bone spur in my foot and that seems to relieve it.

I previously had a large oversized tub in my master bathroom because my dermatologist told me I had to start taking bleach baths three times a week for about 30 minutes at a time. It was about 26 inches deep and I had to get up about 30 inches to get into it - I couldn’t do it, and thought that a walk-in tub would work. One of my neighbors had just installed a walk-in tub and they were very pleased with it. So I started looking into companies that install walk-in tubs, and saw Safe Step's tub in one of the ads in the paper. I called them, sent an email, and their rep came out and went through the whole rigmarole. He’s very pleasant and after I evaluated the tub, my wife and I decided to buy it. The tub was about $1,000 less than Safe Step’s competitors, and had some features I liked that the other companies didn’t have.

I don't have enough hot water. It doesn't quite keep it. That's the problem I'm handling. But other than that I'm happy with my experience with Safe Step Tub.

Everyone (sales reps and installation team) seemed to work well at Safe Step. They set the tub in no time at all and it works great. I'm able to take a bath with the tub as opposed to a regular one where I couldn't fit into and get out. I'd recommend it to others.

My husband picked this walk-in tub. After searching online, he said it was the best one by far. The sales guy and the two installers that put it in were absolutely professional. I love the back jets and the microbubbles. I'd recommend this tub. I have even invited people over to use it.

We love our Safe Step Tub - it's really great. I thought it's something I could need and it worked out really good. In addition, the sales rep I talked to was kind and sorted everything on the tape and he got it set up. Once they had the money, everything was done quickly.

My wife's 91-year-old mother moved in with us and needed a walk-in tub instead of going in a shower. We chose Safe Step, and their team was very good. They were telling me that the caulking was coming loose on some spots but other than that, it's doing good. I like the way the tub heats up and just relaxing in it. We're very happy about it and enjoy it. I’d recommend it to a friend.

We have a brand new Safe Step Walk-in Tub. It helps my husband, his bad shoulder, and one bad knee. I've also used it and I may have had the water a little too hot. I have MS and I really got to watch what I do and what I don't, but it's very user-friendly and very nice. I like it when it changes colors. It is very nice and we're very pleased. I got to become a little more user-friendly too because I don't know which button I'm supposed and not supposed to push. I've only used it one time and it made my MS flare up. Maybe I've had a little too hot water, but it really makes my feet feel good. Sometimes I can't feel my feet because they were numb, I can walk across a nail and I wouldn't know I did so that feature is really nice.

My Safe Step Walk-in Tub is everything that I want. It's great and I love it. The jets are my favorite. If I had any complaint, it'd be that it fills too slowly. However, I understand that it's because there's so much water that has to be put in. But it's fine.

I like all the features of our Safe Step walk-in tub. It works well and we're happy with it. The salesman and the installer were both excellent.

I've looked at a number of different styles and companies of walk-in tubs on the internet and Safe Step was offering everything I was looking for. Their sales team was excellent. Their installation team was very nice, efficient, and absolutely cleaned up afterwards. I had nothing to do but get into it and use it. I like the micro bubbles. I love my walk-in tub and I don't ever want to get out of it, I even put pictures up on Facebook and brag about it all the time.

The salesman from Safe Step Walk-in Tub was really good. If he were selling a can of milk, I'd buy it. He pointed out what cost to go to a nursing home. It was either that or the nursing home. I think it'll pay for itself and it'll be beneficial. We really had to have it. So in the end everything went fine with the salesman and I don't have any complaints. When it comes to the tub, my favorite feature's the water. I just fill it up to the seat. I take a bath myself and I like to lay down in the tub. My husband apparently really likes it too. He stays there quite a while (an hour to an hour and a half) and it's hard to get him out. On the whole, we chose this tub and we're happy with it.

We called Safe Step and the man who came to talk to us about it was very informative and friendly. We enjoyed the presentation that he gave. Adding to that, the installation team was super and did a great job installing the tub. The main guy and his helper were very nice. They picked up everything and cleaned up after themselves. I love my walk-in tub and many of its features. Just being able to get in and take a bath is wonderful (I hate showers).

I had a very good interaction with the sales and installation teams. I like the jets of the tub and the lights makes it really relaxing. I also like the day part, which was the feature that another company did not have. So far, I'd recommend Safe Step.

I am very dissatisfied with my tub. Well, I think the tubs beautiful. I think the tub is really nice. I like the jets. I like the heater in the seat. I like all the features other than that one thing. It’s not with the Safe Step sales people and installers that I have complaint with. It’s about the door, it’s not wide enough when you open it in. I’m 78 years old, a tall person, about 5’9”. I got bad joints, knees and ankles. I walk with a walker. I have a hard time to get into it and it’s an ordeal for me to get out of that thing. Not everybody is skinny and slim. Anybody that’s impaired and tall, that tub is not designed for tall people per se. If you were impaired, you would understand.

The sales representatives and the installation team were very nice and friendly. The installers had to take two of my doors out to get the tub in, but they put everything back, so you'd never know those doors were taken out. They didn't mess up the paint. They installed the tub and showed me how to operate it. They did an awesome job and now, I love that I can walk in, sit down and take a bath without falling.

I got Safe Step's advertisement in the mail along with several others, and I thought that Safe Step was the best choice. I’m very satisfied and I feel that the operating the system works well. However, there are a few things that I would make perfect. There’s something wrong with the hand sprayer. It looks like they’ve added this from another tub and it was not made for this tub because it doesn’t have its own station. The tub's features are all good except the placement of the controls. In getting in and out of the tub, why should anybody come in contact with the button that turns the water on? It’s also hard to know when the tub is on because of the bidet positioning. My wife would turn it on and she can’t tell that it's already on. There should be an indicator, perhaps a light, to show that the bidet is on and in the right position.

The sales guy was super friendly and helpful. It was easy for him because my wife knew exactly what she wanted, and he just had to know how to say yes. The install team were also great. My wife had an accident when they were here. She asked them to leave the room so she’d go to the bathroom and tripped herself. It took a couple of minutes for them to hear her calling for help, but they went in to help her. I didn't expect them to be medical guys but they were extremely helpful in taking good care of my wife. They told us the install would take 2 days, and said, "We'll be out of your house by 5 o’clock on Friday." The installers left at 4:30 on Friday, and everything was clean.

I’ve tremendously enjoyed my Safe Step tub since I’ve had it. They have very good innovation. I like the seat being warm. I like the changing of the lights. It reminds me of the 70's when it’s kind of psychedelic and it relaxes me. It also feels like it helps my feet feel with the jets because I have diabetes and I have that nerve damage in my feet. Their sales representative was very professional and explained things to me so that I can understand them. The installation team were very professional, they did a very good and fast job. Faster than the time I have thought they would need.

We're very pleased with the plain tub that we got from Safe Step. Their sales rep and delivery team were good.

Since we got the walk-in tub my wife hasn’t gotten the chance to go and use it, but I have and I'm enjoying it. If I want to, I can fill it up and use it as Jacuzzi tub.

I like the shower and jets a lot. However I have a problem with the bidet feature. To be able to use it correctly, I have to turn the air wide open so that it will wash me good. When I do though, the water goes up in the air. I just about got it down pat, but I've learned after a while to put some towels on the floor because I don't want water on it. You have to have a lot of air to it. Otherwise, it just sorts of trickles up. But I really like the bidet feature, it helps a lot when one gets old. Also, Safe Step's sales rep was nice and I didn't have a problem with their installation team.

I call my Safe Step tub my spaceship. The whole thing is dynamite. I’ll give the sales representatives of Safe Step a 100%.The time that I had it, I can’t see anything going too much wrong. If something goes wrong, they’re right in to fix it.

I love getting into my Safe Step tub - we have the jets on it. Safe Step's people, from the sales representative to the installation team, were very good as well. I'd recommend this company.

I like Safe Step, but I only use it as a bathtub and haven't used it for pleasure yet. The installers were really good and I didn't have any problems at all with them. One thing I'm a little bit disappointed about with Safe Step is that I remember the rep told me that there's custom size to fit whatever my size was, and I should have asked her to make the tub a little bit bigger. I wish I could lay back and relax in the tub, but I can't because it's a sitting tub. Also, their tub opens in the door and I wish it would open out the door. But overall, I will recommend Safe Step.

I'm excited to have my first experience with my Safe Step Walk-in Tub. It will be weeks before I get to enjoy it because the house isn't ready. The sales representative was very good, detailed and polite, and the installation team who came in was very informative. It made me feel good that I even get to speak to the owner, and he was super. I'll be glad to advertise for their company at our business that we have. I have already showed it to people and they have been very impressed of what they have seen.

When the Safe Step salesman came out and talk with me about it, I got it as it was good enough. I'd seen things of other companies, what they’ve had and done and I didn’t like some of the things I heard. With Safe Tub, I like that they had the heated seats and the nozzles. Their installation team was outstanding. As for the tub, I have a problem with my legs and the jets in it help with the circulation so I like them.

My wife only takes a shower and she's afraid of falling that's why I got the Safe Step Walk-in tub. Now she can sit down and be even more comfortable. And my favorite feature is the micros on the back.

I enjoy my Safe Step tub. It works well. The guy that came and talked to me about the tub was very nice. Everybody I had any dealings with was excellent. My concern was the hot water tank is not big enough to handle the water in the tub. I couldn't find on the website about how many gallons of water the tub held. The consultant who came first should have gone over the thing they handed out after the tub was installed and discussed it because it would really put I'm the only one that can use my tub until I get it fixed. I only have a 20-gallon hot water heater and I it takes about 50 gallons to fill that.

The sales rep of Safe Step was very good. He explained everything to us. The installers were really good, too. They got in and out right away and also cleaned up real well. It’s nice to be able to get in the tub again to take a bath although I do have one problem. The door is hard for me to latch tight. I don’t have the strength to really push the handle down. Today I flooded the bathroom because I didn’t notice that it wasn’t all the way shut. I try to make sure now before the water gets up there.

My husband and I were looking for new tubs and we saw the Safe Step walk-in tub ad. It seemed to be the one that we wanted so we decided to get it. The installation team that came in was excellent. I have a bad left knee and I like the door of the walk-in tub because I don’t have to lift my legs to climb in. That was the most important feature that attracted me to that tub, and the rest of it was just gravy. I love my tub.

I liked the way Safe Step handle business so we went with them. They are upfront. The sales representative did a good job in answering all the questions I had. He made us feel comfortable. The installation team also did a good job in putting the floor reinforcement. Our floor was a little damaged but they took care of it. They put molding around the corners so we don't get caught on anything. They cleaned up the area, too so the installation was a really a good experience.

We had a great sales experience with Safe Step. The lady that came out was very professional. She knew her craft and she impressed me. Bob from the installation team was a fantastic guy. His wife had just died a couple of days before but he was cheery, informative and helpful and telling us all this good stuff. The product is awesome but I have some problems with it. It's a waist-high bathtub and not a bath-module where we can get in and be totally submerged. It also takes too long to fill up.

Safe Step’s rep was very nice and informative and their installation team did a great job - I didn’t see how they installed my tub that fast. Moreover, I like tub's jets on my back. Overall, my experience with the company has been good, and I’d recommend them.

I wanted to get a Safe Step. They were expensive, but it was said to be the safest one. It was 4 inches that you step over. The others are higher. I had somebody from there come out and talk about it. They told me all about the features - it has more features than other tubs like a Jacuzzi. Lowe's and Home Depot have their similar tubs, but you have to have them installed. The man who came out here to sell me the tub wanted a 30% down. I told my daughter, who's a CPA, about it and she said "There's no way I would pay somebody 30% of that kind of money and just turn around and walk out of my house... I will pay when the job is done. And you have time to check these people out... It could be a scam." So she checked Safe Step online and a lot of the comments said, "Do not give them any money until your tub is installed properly."

Safe Step had the features that I liked in a tub. The experience with their sales representatives was very pleasant and the installation team was wonderful, too. I like the tub. However, I found out a couple of weeks ago that there's a place on the west side which holds water next to the wall where the tub sits. They left a little groove there and all the way down about the size of a finger. Water accumulates when we take a shower and it stays there because there's nowhere for it to go so it looks rusty there. I don't know whether it's cracked or not but it's not supposed to be that way and I'd like that to be fixed.

We purchased a Safe Step tub because we liked all the features of it. Also, our experience with their sales representatives and installation team were all positive so we'd recommend them.

We are very satisfied with our Safe Step tub and happy that we bought it. The only thing my wife doesn't like is the shower because it's too far away from the tub. Other than that, we had a really good experience with it.

I purchased a home with a Safe Step walk in tub, it was one of the selling points to my home purchase. I never used the shower head portion of the tub once I bought the home. When I finally used the shower head, it leaked through the floor of the 2nd floor and through the ceiling on the first floor. I called the customer service department and they said because I didn't purchase it from them they couldn't help me. I went so far as contacting the seller of my home to see if he would call them, as he only installed the tub 6 months before I purchased the home. He gladly called them for me (and made a friend because of it) and they told him to have me call a plumber. He was just as furious as I would. Now when I call them I can only get an answering machine. Thanks a lot Safe Step, you turned my home purchase into a nightmare the last 2 years.

The sales rep at Safe Step was very nice and wonderful. The installation team was great, too. I like the bubbles that come up. It’s so great on the skin. I just wish I could stretch my legs out more. It’s too confining and it’s not long enough. It's also hard to recommend this to a friend because it's a very expensive investment and most people can't afford it but since having the walk-in tub, I do sleep better.