Safe Step Walk-In Tub Reviews

I have MS and I can't get in and out of our bathtub. I fell the last four times I got in it and the neighbors were getting a little upset with me of not showering, so we had to do something. I also have diabetes and have a real problem with dry skin, and Safe Step has really made a difference. I was very surprised and it's almost like a miracle. We were very pleased with the price, the microbubbles, and the help that they gave us in having different wirings put in. The sales representative went out of their way to make sure that we had what we wanted and called us from the main office several times to make sure that what we wanted was being done. They also helped us in getting the electricity put in properly. Then we had a good time with the installation team that came to our home. They were friendly and cleaned up after themselves.

I was inquiring for a non-expensive job when I saw Safe Step's ad. I thought it was very similar so I called them and their guy came down and took measurements. A week or so later, they called and came here, did the job, and didn’t bother me with anything. They just mind their own business. They cleaned up their mess and left after they were done. I'm very satisfied. Since I got the tub installed, I'm more relaxed. I like the grab bars more than anything else and one of the installation guys had me show him where I wanted them. I also showed him where I wanted the jets.

I had wanted a walk-in tub for years. Safe Step said they were made in Tennessee and I like that. The first night that we could take a bath in it my husband really enjoyed it and it has taken the pain in his knee away. I had so looked forward to that tub so I also got in that night and stayed maybe 30 minutes. When I got out, I was so weak. Unfortunately, I had a heart surgery in September and had lots of problems. And so I haven’t been able to use it. But I love the shower even though I paid way too much for it. And I feel safe in it. I just recommended it to my best friend yesterday.

My wife decided to get a Safe Step walk-in tub. I would never have even considered it. I like a shower. They're talking about the little bubbles and stuff that heal things but baths are not clean. Showers are clean. She has EMS and getting weaker, and couldn't sit up on the stool in the shower. We had to spend money having an old tub converted to a walk-in shower to get a sit down tub. She loves it but to me, it's hard get in and out of it. Going in the door, I have to sit down and turn sideways to get the door closed.

We've seen Safe Step's ad on TV quite a bit and my husband told me to call them. Their sales rep was really nice and very knowledgeable about it. It was a great experience. The installation team was fantastic, too. We're really enjoying our bath tub. I like that I am able to sit down and get up without having to crawl out of it. It has bothered my knee but I've noticed in the past week, it's finally stopped hurting like it was at first.

I had Safe Step installed in my new house. I went down and looked at it today as I haven't moved yet. I love it. I think my son's going to call them about the bars that they want to put on my wall since I don't need them.

I like Safe Step's price and their salesman who had a good demonstration. The follow up was good and I even received a letter from the salesman congratulating us on being able to sell it to us. The tub is still new to us but we haven’t had any problems. We like everything about it. I've been well satisfied and my wife loves it, too.

Safe Step's representative was good to talk to and has done a good job representing Safe Step. The installation team did a good job as well. I would like to sit in there and soak in my walk-in bathtub and I like the warm swirling water. Overall, I'm satisfied and I'd recommend Safe Step to anybody.

I've had my Safe Step walk-in tub for about a month now. I feel a little cleaner since I started using it and I like the jet tub part of it. The sales rep and the installation team were great.

Safe Step has lifetime warranty so we chose them. Their sales rep came twice and was very nice. She let me watch videos, showed me all the information and showed me exactly how they would tear out my old bathtub. I like everything about their tub. The jets and the oxygenation really help with my lower legs and feet for diabetes, and I like the hand-held shower cause I really like to shower off after I take a bath. My grandson who's 4 loves it too. He took a bath last night and took another one this morning. Since its installation, my skin feels a whole lot better. I enjoy my bath and I've got all kinds of bathing essentials, use the massage and turn the lights off. I've used Epsom salts and Dead Sea salts to make it just like a spa. I really enjoy it.

I purchased Safe Step because I heard that they were top of the line. I like the jets. I like being able to sit in the warm bubbling water and get in and out of it. However, although it does get rid of the water fast, I'm surprised that it seems like it takes a little bit of time to fill it. But other than that, I'm glad that I am able to take a bath again. I haven't been able to in a long time. Also, I can use it to shower since I'm in the middle of getting my bathroom redone, and I had my showers taken out, but there is the portable shower in the tub. It's very relaxing, a stress reliever, and it's worth it. In addition, the installation team did a good job.

We bought from Safe Step because of the reviews and quality of the product. The sales reps were great. They came out and showed the tub. When the installation people came to put it in, they were very nice, did everything, and cleaned up. Safe Step called several times since then to check on it. My mom likes the jets and micros, and she seems to have less aches and pains. The only dislike we found is that using the jets increase our power bill quite a bit. The electricity of using and leaving it running for quite some time is the only disadvantage. Everything else has been an advantage.

I chose Safe Step because of the warranty and it's American-made. Right off the bat, everything was fine dandy. The sales rep was super, and the installation team was polite and thorough. They’ve done a good job. The tub is for my mom and she loves it. She says it works with the therapy part and she is very happy with it.

I decided I wanted to get a tub, and Safe Step was my first choice. I love the it! It's wonderful, and I like my shower.

I purchased from Safe Step because number one, everything's made here in America and number two they're all fiber glass tubs, not plastic. The installers were fantastic. They came in, tore out the bathroom, put it all back together in about eight hours. That was including all the plumbing, electrical, all the finish work. And they didn't leave any dirt whatsoever when they left.

I had seen the ad for the Safe Step Bathtubs and decided to get them because they have a lifetime warranty on their product. The sales representative I dealt with was lovely and he covered everything. However, there were a couple of things that I requested from him such as where the shower head should go and why. But the installation team have their own way of installing it, wherein the shower head faces the person sitting. So in their case, there was a lack of communication between one person and the other. I wanted the shower head to go in the back, so my shower head did not have to be moved. I told them about it and they said, "Oh, no. This is what we're supposed to do." After all the work was done, they then went back and verified it, then they told me that I was right.

I have the tub for only three weeks now and have been in it once. It's so sophisticated. I drive a Porsche sports car for about a year now and there are buttons I still can't figure out and I'm feeling the same way with the tub. I shampooed my hair and couldn’t get the spray to work, so I took my head on to the faucet. I have to call the guy who explained it to me and see how he worked the spray. I also couldn’t figure out how to let the water out so I had to climb over the thing to get out. I have the cheat sheet and finally found out how to. Everything else is fine and I'm very happy with Safe Step. They were very nice, polite, and gentlemanly. The installation team was wonderful and did a super job. I'm very satisfied with the tub so far.

Safe Step was wonderful. They got the tub in in half a day and I have thoroughly enjoyed it, especially the jets. The sales rep was very knowledgeable and helpful. Comparing to other brands, I thought that Safe Step's was presented better and the guarantees and warranties were much better as well. I would recommend them to anyone.

Safe Step seemed to be the best so I went with them. Everybody there seemed nice and very professional. However, the door of the tub needs to be a bit wider because when I get in, it makes it kind of a little high elevation with the door because the door swings in. Also, my main concern is that I have not gotten a bill yet. Other than those, I like it so far.

My previous tub was too big under the floor so when I saw Safe Step's ad on TV, that’s when I called them. I had no idea how expensive it was, but it's worth every penny of it. The tub is amazing and it's unbelievable how nice it is. I don’t see how anybody can get by without one. It feels great to get in and out of it. And it seems like I can get a lot cleaner than I could with a shower.

Our old tub had sliding glass doors and twice I had not quite gotten my right foot totally up over the rim of the tub and I fell out of the shower twice. So I talked to my husband and said, "Maybe this is not gonna be the long term solution. We need to look for something, if we're gonna stay here in this house. We do need to redo the bathroom, we do need to get something safer, we need to get something figured out here." My husband and I are getting older, and I thought If something happens to us, we're in a walker or a wheelchair or whatever else happens to us, we still need to be able to be bathed.

Compared to other walk-in bathtub companies, Safe Step's quality was better and their features were included in the price. We had a very nice discussion with the sales rep and he was very nice and informative. Their installation team was professional and they did a good job. I haven't used our tub yet but I think it's a very nice and put-together piece of equipment. My mother-in-law thinks it's very comfortable and I think it's what she actually expected when she made the purchase. Overall, it's an excellent product.

I was convinced to buy the walk-in bathtub after talking to the Safe Step salesman. He was real nice. The installers took the old tub out and put the new one in. The whole experience was pleasant. I like the tub and the jets. I feel relaxed, and have recommended it to others.

We just had the Safe Step installed two weeks ago. The sales rep was very polite in his presentation and we were very pleased to have him. The installers were excellent in doing their work the day that they put the walk-in shower. I like the chair feature very much. I'm more relaxed and I feel confident in since having my Safe Step walk-in shower.

I have emphysema and I can't step over a regular tub so we purchased a walk-in tub from Safe Step. I have also recommended it to my friends. Everything was good from their sales rep to their installation team. I really haven't filled it up to where all the jets are but it feels good not to be stepping over into a tub and losing balance. I just walk in and sit down and close the door.

I got Safe Step because it's made in America and I like all its features, especially being able to sit down on the warm surface. The sales representative was great, knowledgeable and friendly, I couldn’t ask for anything better. The installation team were perfect. They knew exactly what they were doing and there were no messes. Overall it's a great product.

Safe Step was the best walk-in tub company among the companies I checked out. Their sales representative, Chad, was very nice, helpful and knowledgeable. After he left, he told me to call him if I needed anything before the installer comes. So far, the only problem I have was not getting enough hot water. So, I called Chad and he said I probably needed a bigger hot water heater. He went and checked it out. I also had my plumber come out to check. Now, he's going to see if he can put in the regular one which would be about a 50, 10 gallons more than what I have. If not, he'll have to tear all that out. All this was not explained to me. My plumber will let me know. And if I have any problem, I'll call Chad. Other than that, I love it. It looks good and it felt good when I got in there a couple of times. Also, my installer was very nice. I have recommended them to others.

The Safe Step tub sales rep was very knowledgeable and friendly with me. I love the air bubbles. I had a bruised heel and using the tub makes it easier for me to walk.

Safe Step Walk-in Tub costs quite a bit. We’re on retirement income and I didn’t think my wife would go for it but after she decided that we would buy it, I told the salesman that I would have given him a snowball’s chance of making that sale. But he did! And I had a nice bath in it this morning. However, I had problems figuring all those switches out, but I think I might have it under control now. I also found out how to make them go a point down, that way they don’t go all over the ceiling. I like the water hot and I’ve ran out of hot water. We just built this house and our 50-gallon hot water tank is brand new. I don’t wanna buy another one. But there's this kind where it heats the water as it goes through the coils and the water is constantly heated that we need not have a tank to keep hot hour after hour. I wonder if that works on one of these things? I'm satisfied, but I’ll like it even better when I get everything figured out.

I first heard about Safe Step when my friend's client put one in. She had done a lot of research so once we've talked, it sounded like the one that would best fit my mom's needs and appeared to be the best one to go on. The sales representative was nice, helpful and did a wonderful job explaining everything that we needed to know. Also, the installation team was great. They came in, got the job done, and left everything clean as can be in just a few hours. They knew what they were doing and explained everything when they were done. It was really good all the way around from purchase to installation. I definitely would recommend them.

Safe Step's sales rep was good as well as their installation team. As per the tub, I especially like its water circulation. So far, I'm a happy customer.

Had the sales rep come to our home to show us the tub. He was very knowledgeable, but some of the "stuff" he stated was plain hooey. For instance he indicated that by using this tub with the MicroSoothe Air bubbles your diabetes could be cured. Uh no. Air bubbles no matter how fine will not cure diabetes, especially Type 1 which is what I have. The installers were not very professional in their attire but did great work. Friendly and informed me of any problem or potential problem they saw while working under my house in the crawl space. Expensive, but worth it in my opinion. Many extras with this tub that other suppliers provided but at extra cost. Looking forward to being able to soak in the tub once again!

The Safe Step sales rep and installation team were excellent. My mother had already fallen twice so we purchased the tub for her. We like the simplicity of the tub and my mother feels better since she has been using it.

I was told that Safe Step was an American made product so that's very positive and that went a long way with me when I was selecting a bathtub company. The sales representative was very good. He put on a good program and he seemed, for the most part, know what he was talking about. The installation team was very professional and direct to the point. They got the job done the same day, didn't fool around and cleaned up after themselves.

I have nothing good to say about Safe Step because it wasn't put in the way it was supposed to. The rep told me it was good for arthritis. But, my arthritis is killing me now. The tub was nice one day, it's bad the next. It's not doing what the rep bragged it up to do. I am not satisfied with my experience.

We called Safe Step Walk-in Tubs after seeing it on TV and they came out. The sales rep was nice and the installation crew was good. I've had a flu so I hadn't had a chance to get in it much yet. We got it because I couldn't get into the shower or my bathtub. Everything is lovely but I miss my shower because I couldn't take a shower in it. But then, it was what we needed so it serves its purpose.

My bathtub was small and I've always wanted a Safe Step Walk-in Tub. Their sales rep was awesome and their installation team were incredible. First time I used it, I had a problem. I was pushing the button too hard. I didn't know that it just needs to be tapped but I got it all worked out now. It's like having a jacuzzi not outside but inside the house. Everything's good so far and I'm very happy. However, it's a lot of money and I was never offered a different tub. I thought there was only one kind but it would've been nice to have choices. Nevertheless, it was an excellent experience.

Safe Step Walk-in Tubs had some features that I like so I purchased from them. The jets are my favorite because I have arthritis and it relaxes all of my muscles so I can sleep a little better at night. I had a very nice sales representative come up from Florida. The installation team knew their job, and they cleaned up after themselves. It was a good experience.

The cost was a big deciding factor for us to purchase from Safe Step Walk-in Tubs and we also like that the tub had a metal frame underneath it. The sales representative was very knowledgeable, pleasant, walked us through the whole thing, showed us a nice video and that's what sealed the deal for us. The sales staff and installation team were great. In my effort to hurry up and get the tub for my husband who's handicapped, I tried to be proactive and almost made a mess out of all the financing. The financing people at Safe Step were so kind in helping me get through the process and fix what I had messed up. We are also really happy with the installation guys who were also very kind. We had some plumbing issues that they worked around with no problems.

I had one of the best consumer experiences I've ever had in my entire life with Safe Step. The rep was incredible and treated me like gold while the installers were highly professional. The tub is like a Mercedes-benz in my bathroom and I like its MicroSoothe feature. Since I had it, my joints don't ache as much and my circulation feels better. The president of their public relations firm told me about the company and I've learned that they got a national program where they give away tubs to people in need. They find hardship stories all across the country and provide those tubs. It's not something that any other tub manufacturer does. It's a world-renowned program and has gotten a lot of media attention.

The installers did a good job in installing our Safe Step tub. But I didn't find out until one week later that our tub doesn't have a hot water heater in it. The water gets cold in a hurry so it needs one built-in.

I had an enjoyable and excellent experience with Safe Step. Their sales rep was professional and thorough in his presentation. The installers were great. They went about their job and all of a sudden it was done. Also, they cleaned up after themselves and showed me how to use the tub. Among the tub's features, I like the lumbar because I have arthritis in my back.

I like the way Safe Step came across so I got my walk-in bathtub from them. I also like that they had very favorable reviews online. Their sales rep was excellent. It took her an hour and a half to discuss the product but it's very interesting and very well done. The installation team was also good.

I like the Safe Step tub especially the hot seat. My wife also loved the tub before she passed away. On the other hand, the tub is not working right. I’m not getting any pressure out of it from on the seat. One time, everything was working and the second time, the front part wasn’t working or the back part wasn’t working my legs. I like to have Safe Step check and see at what heat it’s set on at the water tank.

The sales rep from Safe Step was very confident in what she did and explained well and I was very happy with the installation until we had a problem. I let the installation team do their job and they did it very well except for one thing. When they left, I noticed that the grab bar is a brushed aluminium instead of chrome like the other. I called the sales lady and said she referred me to the service guys and they said that they put in chrome on the tub. I don't believe that at all. So I called the service department twice and I've never gotten any results from them. I sent a certified letter to the owner and had it returned to me because evidently he doesn't take mails.

I had a very enjoyable experience with Safe Step. I called two companies and they came first. The sales rep was really informative and nice. He's a good salesman. The installation team was clean and fast. They also showed me how to use it. I like the jets although I only have one thing that I would change on it - the switch that cuts on the back jets is too far for me to reach and I would like to have it touch my back with the rest of them.

The Safe Step rep was good and polite. She listened to our questions and was very knowledgeable. The team that did the installation was really good. However, I do have one issue. I have hardwood floors in my bathrooms and they did not put any protective covering and did an awful lot of scratching to those floors. I didn't like that. But apart from that, they had a lot of extra work to do and they did it without grumbling.

I got the Safe Step for my mother. The sales rep was good and very knowledgeable. When the installation team came, I was not initially there but they had to call me before I got there and they called me when I left. Everything was clean when they left.

I had tripped on my own bathtub so I decided to purchase a new one from Safe Step. The sales rep was good and the installers were very knowledgeable. I have some questions that I need to talk to them about but I can work that out. I'm also going to have to use a chair in it since I'm 90 years old and I need some place to sit.

Safe Step sales reps were nice, knowledgeable and assisted me with my questions. The installers were nice and friendly too. They cleaned up everything. They ran the vacuum cleaner and sprayed down rugs all through the hall and didn't make any mess at all. But, I don't like the left side door. I would have picked the right side if they asked me what I wanted. But it's easy getting in and out of the bath. I'm trying to get in touch with somebody because we decided we'd take our savings and pay off the amount instead of paying monthly. The personnel wasn't answering the phone at first, but I got a hold of someone and they'll mail everything to us by the 27th.

My wife is sick with cancer and unable to use the old tub. I thought that maybe if I could have a Safe Step tub for her, that would help her some. So I had Safe Step come in and put in the tub. They said they usually do it in about four hours but they did it a little less than that. They were very professional - took everything out and put something on the floor to keep them from tracking in dirt on the floor. After that, they cleaned up. I’ve told several people and they came in and looked at it. It was a nice job.

The salesman who came to discuss the product was very knowledgeable and polite and I was impressed with the product and felt it would probably meet my needs and pd a 1,000 dollar deposit on my intent to have a tub installed within a year at the quoted price. However, during the last month I have encountered some new health issues and financial issues that have interrupted my plans and I have requested a refund of my deposit. This is where I have become totally disillusioned with customer service. They have refused to refund my deposit and have requested personal information to justify my request to cancel the order!

I was in South Carolina visiting my sister-in-law for her son's birthday. She had a Safe Step walk-in tub, and when I got into it, I truly liked it because I had arthritis in my knee and couldn't step over the tub anymore, so I decided then that I was going to get one for myself. The sales rep was very nice and good. My husband passed away, but I have my two sisters and a friend here, and he explained everything to us. Then he left me a little card that shows everything, like how to turn on the water, the jets, and all the other features. The people who installed the tub came from Jacksonville. There was one that was in charge and three more guys. They were very nice and cleaned up everything.

I knew that my daughter had had Premier out to her house and they were gonna charge her an ungodly price, so I didn’t want to call them. I called Safe Step and they sent a man named Bob to talk to me. I was happy to hear everything that he said because I have bad arthritis, clogged arteries, and I’ve had two back surgeries. I was also happy with all the things he had on it like the aromatherapy, the jets and the heated seat. And it just seemed to be more up to date than the ones I had seen on TV.

My wife is handicapped and needed a walk-in tub so we got a Safe Step installed a month ago. Their sales rep did an assessment of our house, and looked at everything. We don't have the money to reap out a brand new energy efficient hot water heater and put another one in. The sales rep told us our heater was great and he wasn't worried about it at all, but it wasn't. I wasn't very happy about the assessment. It also upset me that we gave him our income and he told the people that were going to finance the rest of the tub a different income than what we told him. He said he needed to do that to get the tub financed for us. I didn't feel that the salesman represented himself well. He told us whatever we wanted to hear but we're not getting that. On the other hand, the installers have done a great job and explained everything to us very well. They were great guys and I was really happy with what they've done.

I love my Safe Step walk-in tub. About a week before I called the representative to come out and talk to me, I almost fell in my tub so I knew that I had to get something that I didn’t have to try to step into that high. The sales representative was very courteous, informative, and a nice gentleman. When the installers came in, they were very courteous and they introduced themselves at the door. He told me, “I got two other guys with me. We are finishing this today. We’re not gonna go to another day. When we leave here today, it will be installed and usable.” And they did it. When they got through, they cleaned up after themselves. I was thinking, “Oh, Lord. I’m not gonna get all of this stuff,” but they cleaned all of that up so what little dusting I have to do was for the usual kind of fallout and the floor is beautiful.

I like all the features of the Safe Steps tub and would recommend it to others. Their sales rep was very knowledgeable, nice and explained everything extremely well. Their installation team was also fantastic and cleaned up really well after the installation.

I haven’t used my Safe Step walk-in tub too much because the water heater doesn’t give enough hot water so I’m going to have to get a new one. I don’t know what size mine is but it is evidently too small. I like the jets in the tub. I had some problems with my legs and back and since its installation, my legs are doing better. I can’t use the back ones yet because I don’t have enough water in there and I’m hoping I can get this water heater fixed so I can use it for my back. The sales representative at Safe Step was very nice. The installation team were nice as well, and did a good job. I’m very pleased with the tub.

The Safe Step sales rep was absolutely awesome - very thorough and courteous. The installers were very considerate, patient and cleaned up themselves once they left. Since the tub's installation, I've had less aches and pains especially with my feet which I've had a lot of trouble with. The soaking helps. Also, among other tub features, the water jet and its flexibility have been my favorite.

I was going to call other companies and review each one but the Safe Step salesperson wouldn’t let me get off without buying the bathtub and I was put in a situation where I couldn’t say no. He gave me a discount and I ended up spending more money than I should’ve. He was supposed to bring me some rose and vanilla scent to go in the bath vent but he hadn’t done that yet. I can’t use the bathtub as often as the reps told me because I don’t have the energy enough to do it. I use it every other day and I’m able to get in and out which I wasn’t able to do with the other tub.

I'm very pleased with Safe Step Walk-in Tubs and I would recommend it to anybody, especially if they're older. We liked Safe Step since it had a lot more features. They have very nice service and the sales representative was very helpful. I liked the jets, the lights, and the water changing colors, which is cool. Also, the micro beads are really good. When I take a bath, I'm not as stiff as I was and it really helps if I've got a backache.

We preferred Safe Step because it has more bells and whistles than other walk-in tubs of the same price. The sales rep was fine and knowledgeable, answered all our questions. The installers were very focused, concentrated and did a good job. We haven't used it as much as we would like to because we need a bigger water heater but we would definitely recommend it.

I am satisfied with my Safe Step walk-in tub. I like the heated seat, the microfibers, and the water pressure adjustment. Their representative was very informative and had answers or sought out answers to the questions I had. The installation team did fine too.

When the Safe Step rep came over, she went over the tubs, the prices and even comparative prices with other companies. But, my wife had already made up her mind to purchase before the rep even got here. When the electrician, plumber, carpenter and working manager went here, I thought it would take them about a day to a day and a half, but they were in and out in five hours and did a beautiful job. They were excellent. The jets was the only big thing for me because I'm used to showers. My wife loves it because she can walk in as it's hard for her to get out of a tub. She loves the exfoliating feature as well. The communication and service in Nashville was real good. They seem to know what they're doing, I can't complain at all.

Safe step's sales rep was very knowledgeable and friendly. The installation team came in at 8 o'clock and were gone at 10 minutes to 12, all in and gone like they'd never been here. I like everything about my tub.

The Safe Step walk-in bathtub looks good and feels wonderful. The tub sold me on it - the way that the jets were on the back and not on the feet, and the heated seat, and all construction of it. The sales rep was an excellent salesman. He had his manners and he was good. The installation team came in, laid their plastic everywhere to keep it clean and did their job. They showed us how to work the bathtub and they were gone. I’m pleased with the whole experience.

The installers were great and did a good job. They cleaned up where they were working but they left dusts in the rest of my bedroom. Other than that, they would have been here one day except they forgot one part and had to come back the next day to put it in. A year and half later, I can't fit in my tub anymore. It's too small. I called Safe Step to ask for a bigger tub but they said they can't do it because it wouldn't fit through my bathroom door. I had to go through another company to put me in a bigger one.

Safe Step had more options than other companies so I chose them. The sales rep was a neat guy and the conversation I had with him was awesome. The installation team were good guys, too and I enjoyed my interaction with them. I've had less aches since having the bathtub and I like all its features.

The sales representative at Safe Step was very personal and this may have been the reason I bought the walk-in bathtub. It was even better with the installation guys, Jimmy and Dan. They were fantastic and I was truly satisfied with them. I like all the features of the walk-in tub: the oxybubbles, the jet, and all the little bells and whistles. The only thing is that it takes about 75 gallons to fill it up, and I've got a 55 gallon water tank. They said that'd be no problem, but you've got to make sure nobody takes a shower or a bath. It took some adjustment, but we like it all.

I got a back problem and I fell, so for that reason I wanted a walk-in tub. After checking all kinds of medical magazines I decided that Safe Step was the best one to buy. I like the way it is built, as well as what it offers. I got plenty of pains but I enjoy it. The material used to build and make them was very excellent. The sales rep was very knowledgeable, friendly, and he did his job in a business-like manner. Their installation team also did a good job, and I didn't get in their way anymore because they knew what they were doing. I'm very satisfied. The people were very nice and they even sent a thank you letter.

Safe Step's sales rep was very pleasant, courteous, and nice. Our conversation was very interesting. The installation team was very good though at first there was a confusion in the switch but it was fixed. We like the tub's jets when they turn on and massage me and the heat.

The Safe Step sales rep that I dealt with was wonderful. He was very generous and nice, while their installers were fast, knowledgeable and very good. As for the the tub, I like its micro beads features and my granddaughter likes its colored water.

I love Safe Step tub's bath massage feature. The representative who handled our sale was a professional, charming, young fellow who was very knowledgeable about what he was selling. Their installers got here at 9:00, were out before 1:00, and they were very clean and efficient.

Safe Step seemed to have more amenities with it - the heated seat and the level of the door. The person that came out to talk to me about it is very good. She explained everything that I needed to know about it. The installation team was very professional and did a great job in one day. However, I noticed one little area that they didn't finish with the trim. If I had caught it before they left, I would've asked them to put the trim on it so it would look the same as around there. That's the only thing that I noticed that wasn't perfect.

The Safe Step tub is great and I love its little jets. I lay in the tub for 30 or 40 minutes, and then I go to sleep. The company also has excellent sales reps who knew what they were doing.

The Safe Step installation team were very good, in and out in four hours without leaving any mess to clean up. I like my tub's microchips. It's relaxing and therapeutic. I feel good. The next one should come with a radio and stereo.

The Safe Step's salesperson has been very nice and the installation team was great. The tub is nice, especially the ease of getting in it.

I had a very enjoyable experience with Safe Step. I called two bathtub companies and they came first. The salesman was informative and real nice. The installation team was fast and clean. I like the jets but the switch that cuts on the back jets is too far for me to reach.

The sales representative at Safe Step Walk-in Tubs was very good and their installation team were fabulous. What they did in the length of time was unbelievable. I just can't get the hang of which buttons to push. And the tub is so deep that I'm going to need a bigger water tank to get the water up above the bathtub. To sum it up, every elderly person like me, at my age and even before my age should have one of these tubs because these are fantastic. I love it and I'm very satisfied.

The MicroSoothe jets in my Safe Step tub are lovely. Their sales rep was great and a nice guy, and the installers that came in here cleaned up after themselves and had it all done in three hours.

We love Safe Step Walk-in Tubs. Their salesman and installers were all very good. They were very professional and we were well pleased with everything. We would definitely recommend them to other consumers.

Since everything with its price and other factors fell in order and worked out, I decided to get the Safe Step walk-in tub. It takes a whole lot of water to fill it, but I love it and use it everyday. I love the fact that I can walk in it and sit down. Also, I've enjoyed talking with their sales rep. Safe Step is a great company and I would recommend them to a friend.

I broke my hip so I called Safe Step to have them send me a packet. Then they sent me a salesman with a packet, and he was very good. He sold us the tub one night and it was installed after a week. He explained everything and made it sound good. When he said, "This is an American company and it's made by Americans", that put the final settlement on it for me. The installation team did fine work. They had to remove woodwork from the door to get the tub in and they've put that all back nice and left everything as good, or even better than it was before.

Over other walk-in tub companies, I chose Safe Step for the value and what I get for the money. The salesman was good, knowledgeable and wonderful. He explained everything and showed comparison pricing. The installers were great and thorough. I had a good time with them. They did everything efficiently and it looked wonderful. I like the jets and I can sit and relax in there and soak in the tub for a change instead of the shower. We got a call from the main office welcoming us to the family and we got a card. I thought that was nice. It's a wonderful experience.

The big reason why we installed the tub was for Pete because he is very disabled and can hardly walk. It was very hard for me to bathe him but with the tub, it has become a lot easier. It helped me out immensely. Safe Step did a great job and did what they said they were going to do. They were very careful and cleaned up after. The tub was installed in a timely manner, and it was a good experience. I’d recommend them.

We love all the features of the walk-in tub we got from Safe Step. The micro-bubbles feature help with circulation and is very helpful. The installation also went off very well. They were in and out of here in one day and we were very happy about that. But we are waiting for them to come back because they had to take our bathroom door off and when they took it off they had to take the frame off too and the door wants to stick a little bit. And even though we like the tub we are very concerned that we've never received an owner's manual with it yet. We have called and requested and they told us over a week ago that it was being mailed from Tennessee but we still haven't received it. But up to this point they've been very good.

I needed a hot tub because of health issues, and we got the Safe Step walk-in tub mostly for practical reasons. We are in a much smaller place and it wasn’t cost-effective to get the hot tub, but I researched and found that it has the hydrotherapy and jets were involved in it, and it would fit in the space we had in the second bathroom.

I liked the idea of how much safety features it has, reason why I chose Safe Step Walk-in Tubs over others. The best feature of the tub for me is the MicroSoothe jets, especially for my husband who has circulation issues. I think everybody that has an issue getting safely in and out of tubs should have one of these. Moreover, their sales rep was terrific. She had a tremendous amount of knowledge about the tub and when she got to know my husband and I, she could actually point out where it would improve our quality of life. We are both disabled so she just knew exactly how it would help us. And she was 100% right.

There are a lot of features with the Safe Step tub, like the aromatherapy and the different colors I can use, and I like them all. Everything makes it a smooth, comfortable bath, and just the ability to soak is great. It seemed to be the best product in the market that's why I chose them over other walk-in tub companies. However, getting the installation team here was tough, but once they got here, they were really good. Unfortunately, there was one little error they had to come back to straighten out a couple of days ago which they did without any problem and I couldn't be any happier with the tub.

Safe Step is hospital-utilized thus I chose to purchase it. When I told the sales representatives that I want it, they came back to take a look and take measurements and said it fits right in. They didn't have to tear down walls and I'm very happy with that. The installation team's verbal communication was excellent. They told me everything they were doing and I was very happy with the work. It turned out perfect - it was a beautiful installation. I like the fact that I don't have to step over a one-half foot wall to get out of the tub and I do not worry about slipping. However, the existing piping that they had to tie into is very slow to drain and I need to get it cleaned out or figure on how to replace the pipe. It takes as long to drain as there is to fill. Other than that, I'm very satisfied and would recommend it.

My husband had fallen in the shower before, so we got him a Safe Step tub. It has different advantages over other walk-in tub company and since installation, it has eased my mind that he won't fall.

Safe Step was advertised in some book I got in the mail. I said that this would help me and my husband a little bit, that was really a concern. I’m enjoying it and all of the attachments on it--especially the one that would wash my back off when I sit down, do most of the things it said and does. The guys that came out and installed it were very cordial and nice. They worked real hard and each one had their own job. They got along well and did everything to satisfy us. They were very good. However I didn’t ask how much it was and when he told me, I said, "Oh my goodness!" It's worth it, and I hadn’t realized it was such a high thing. Overall, we're very well-satisfied and we've been recommending them. We love it and we're doing fine with it.

I'm enjoying my Safe Step walk-in tub. I like the bubbles because it relaxes me really well. The sales representative presented his briefing well, and I enjoyed it. Also, the installation team was wonderful, and seemed like they did it in nothing flat. I'd recommend Safe Step.

Our interactions with their rep and installers were great. Their installers were in and out in about six hours and they showed us how the bathtub works. Everything went well and the tub is exactly what I wanted. I love its whirlpool action on my legs.

I really enjoy my Safe Step walk-in tub. It's really nice and I like all its features. We had them come out and they explained everything about the tub. The installation team was wonderful, and did a good job. They took everything out before they put the tub in and they cleaned up everything. You couldn't tell they had been in there.

I enjoy my Safe Step walk-in tub very much. Since the first time I turned it on, the back jets came on forceful but that has been taken care of - that was my doing. I didn't have enough water pressure. I also don't have any problems with the installation team. They came in and within seven hours, they were completely done and cleaned up. They gave me directions, a number to call, and my papers to sign.

We had tried to get a tub through Premier Care and we had an interview with one of their salesperson back in 2012 when I was going through chemo. They told us we would have to hire an electrician to do the electrician work as well as a plumber. That turned us away from them. At that time I didn't want anybody else in my house, having to deal with them coming in and out and all the extra noise. But with Safe Step, they took care of everything. We didn't have to worry about anything else.

The people from Safe Step showed up at a good time and were really nice. The installation team helped us moved things. Everything was professional. We did what we had to do and we're glad we did. We're very pleased with our new walk-in bathtub. We like the micro jets on and in it and the massage water aromatherapy. The main thing is Roosevelt is 85 and he could get in and out of the tub. It's really nice. We're completely satisfied. We've recommended Safe Step to someone else, but they just don't have the money right now but they want one.

Safe Step has been marvelous and everything is going good. We had talked with some other people about other tubs and Safe Step's tub was more attractive to us. We were prepared to have the installation take a day and a half to a couple of days but when the installers came, they did it all in one day. So we were happy. I have knee replacements on both knees and having the massaging portion (when the water shoots out and massage about it) is simply one of the big things that I'm impressed with. Right now I'm waiting for them to send me the paperwork on payments but my wife and I have been using it and we're both satisfied with it.

I like the fact that my tub from Safe Step has a walk-in feature and I'd recommend them to a friend.

Our walk-in tub from Safe Step is for my mother-in-law. She enjoys the jets, the micro bubbles and the lavender aromatherapy. It makes her feel better. We went with Safe Step because of all the features, the service and it being made in America. The sales representative at Safe Step was great, very knowledgeable and helpful. He went above and beyond very much so. Their installation team were nice as they could be. Cleanup was great. We've already recommended Safe Step to someone!

I had an excellent experience with Safe Step. The people who installed this are really first class. They worked here until 10:30 at night. Everything seems to be working well. There are a couple of little issues but other than that, it really is nice. Plus, I like that it is easy to clean. I’m very pleased.

Safe Step is a good choice since they have satisfied the Better Business Bureau. Their sales representative was great, very helpful and explained everything to my mother. All the guys who installed the tub were great too. They were very neat and did an excellent job. With Safe Step, my mother doesn’t have to worry because she's safer. Being able to walk in and sit down, take a bath on her own and being able to feel a little independent at 90, is really good for her.

I’m satisfied with Safe Step tub and I like its massage part. The sales rep was polite, nice and he answered all of my questions.

​I looked at my veterans magazine and invited 3 tub people out to see what they could offer us, and Safe Step was the best for the money. I've had nothing but a stellar experience ​from the time the salesman came out until the installation of our walk-in tub. Everything was great. The installers, which I know are just contractors, worked fast and did a very professional job. They came in prior to the installation, measured everything, and put down papers on the floor so that the floor wasn't racked up. They had everything all figured out even before they came out to install, so that made our experience much better. We like the fact that our walk-in tub is so easily accessible.

Safe Step's installation team said they were going to finish in one day, and they did a good job. Everything is working so far and I love the tub's pulsating water jets for my back. I would recommend it to a friend.

Safe Step is better compared to other walk-in bathtub company and I love the heaters.

Safe Step has about everything for my age--I'm 80 years old and needed something I can get down into and take a bath without falling. The sales representative knew what he was talking about and the installation team explained the unit very good though I have problem in cleaning as they never told what to use to clean it with. So far, everything is very good, I like being able to sit down with it and the seat’s a little warm. The elements that they used with all the amenities are very nice and the only thing is that I have to get another heater as my wife loves it too.

We really like Safe Step. The salesperson was outstanding, spent enough time with us, and kept taking questions. The installers were very good and nice people as well. I had to try the tub three times to understand exactly how everything works but it's wonderful and does what it's advertised to do. We like its jets feature though we didn't have enough time trying to get into the whole bath routine. I'm also quite impressed how quickly the bath drains when I did use the bath as that was one of our concerns.

This is my second Safe Step which is an upgrade. The sales rep was very kind and knowledgeable about the tub. The installers were helpful, and I was very well-satisfied. I like the jacuzzi and the micro vapor, which the old tub didn't have. I'm a handicapped individual and I enjoy going into the tub and running water to relax. It soothes my body because I have crippling arthritis and congestive heart failure.

The Safe Step tub has helped me feel much better. I have diabetic neuropathy and it's definitely helped the aches and pains in my legs. I soak my legs that hurt so much in the tub and instantly they feel better. My favorite feature of the tub is the jets especially the front part that works from the knees down. Right now I have to get a bigger hot water heater to be able to really fill it up to where I need to fill it up. So after that I'm sure it will be better.

Safe Step has been great. The sales rep who came to my house did a good job. He was very professional, and so was the installation team. They were neat, and explained how the tub worked before they left. The tub is for my mother, and she takes a bath in it okay, and at 95, taking a bath is a problem. Overall, the Safe Step tub has been really good.

My mom is 93 and she's got dementia and issues with balance. She lives with me and I take care of her, and I was having to get her in my shower with the shower chair and then stand up without grab bars to get her dried off, and it was absolutely horrible. I needed to find a way to safely bathe her and get her hair washed. Safe Step has made my life a hundred percent easier trying to make that happen. I'd absolutely recommend them. They have been a load off my mind to make sure that she has a safe place to go bath and wash her hair and be able to keep up with her day-to-day hygiene in a safe environment.

We chose Safe Step over another walk-in tub company mostly because of the salesmen coming to the house. Their salesmen were able to answer my questions, were courteous and explained things to me. The installation team were very efficient, effective and did a god job as well. Also, I like that we don't have to get in and out of a low tub. However, I have one problem I haven't resolved yet that I need to call them about.

I've only used my Walk-in Tub one time and my mother uses it for showering all the time. I was kind of disappointed. It takes forever to fill and it wasn’t as thrilling as the guy made it sound. I was pleased with what the young man had said, and I thought Safe Step had the better deal. On the other hand, the installation team was efficient. They came, did what they are supposed to do and cleaned up. They were also friendly and they explained it to me, but explaining it once and reading it is not the same. They need to make a video, put a person in a bathing suit and let them actually demonstrate it because I sat in there the one time I used it and I thought, "Holy smokes, what the heck am I doing here?". I had no clue what to do next. But for safety features, Safe Step was okay.

I had back surgery and needed something to be able to get in easy. The Safe Step sales representative treated me good, was friendly, and answered my questions. The installation team worked on it a day and had to come back the next day and finish it, and didn't leave any mess. I like getting in the tub and soaking in warm water and the jets. Since I've had the tub, it has helped my back out and my feet, and also with circulation.

I got the Safe Step tub because of its walk-in feature which makes it easy for my wife to take a bath. It's expensive but purchasing it has proven to be a good move. I would recommend Safe Step for senior citizens and for persons who are not getting around. Whoever came up with the idea and put it out on the market got a good deal.

I've had a good experience with my bathtub from Safe Step. It's doing real well and I'm enjoying using it. Everybody who sees this tub would like to have one, too!

We're satisfied with our Safe Step walk-in tub. The installation team did a professional job and was polite and considerate. I like the jets feature of the tub. They provide some comfort to sore muscles and my wife particularly has some conditions in her legs that this is good for. The main thing that concerns me is it takes so long for the tub to fill up. We have too much water pressure and yet it takes 15 minutes so that the jets can be turned on. Also, I feel that the jets in the back of the tub are a little bit high. They should be a little lower.

We ABSOLUTELY love this tub! We’re very happy with it! My husband and I have had two knee replacements and I did not like showers and he uses the shower, and I could get in a tub but now with Safe Step, I can. To be able to get in a tub and sit in it is wonderful. I like that I’m able to fit into the water, and it’s nice to have a heated seat.

It was a matter of necessity to get the walk-in tub from Safe Step because I couldn't get in and out of my old tub and shower and my husband is on a wheelchair. With Safe Step, just to be able to walk into the tub and sit down is a new thing for me. The installation team was very good. But Safe Step didn't tell us that we would need a new hot water tank, so we ended up not getting enough hot water in our tub.

I got Safe Step for my wife before she passed away and it was good for her. It's one of the greatest things that came out, especially for seniors and people who are disabled. I like the tub's design, and it's got very good features. I like how you can step into it with all the jet flows that operate it with the [E-Z] - that's amazing. And how the water changes to different colors, and which ones are good for your legs and your back. It's got to be the top. I'd recommend it to anybody. People who've been over here and liked it. If they decide they were to get one, this is what they want. In addition, the team that came to do the installation was professional. They came out here, worked right on it, and got it perfect.

I had a fine discussion with Safe Step's sales representative, and he was successful at selling me the tub. I went for Safe Step over other companies because of the warranty, the micro bubble system, and the fact that it's a medical device. The only problem was they didn't really address my water heater capacity. It uses more water than my water heater can provide. I didn't really find out until after it was installed that I needed more of a water heater. Also, I was concerned that the electrical wasn't re-done because the salesman said that they were going to install a higher amperage wire for the tub itself, and they used the one that was existing. It's only 12-gauge and I was concerned about that, but everybody seemed to think that was okay, so I let it slide. Finally, my wife thinks the installation team scratched her countertops but I have no way to prove that. But other than that, they were fine.

Safe Step is the greatest thing ever invented for me because I could relax with it. I can’t fill the tub all the way that I like it because my water heater is not that big. I start with the hot water and when that starts going cool, I turn it off. It only gets to about where I’m sitting on the chair and that's all the water I have. So I do all the sprinkling and spraying while the water is running. When it gets too cold, I had to do the same thing before I got the tub or let it run a little until the temperature is right then I would lay there in an hour or two and read until it gets cold. The shower spa is great because when I want to rinse it off or rinse the hair, it's perfect.

Safe Step walk-in tubs are manufactured here in the United States so I don’t have to worry about the parts, and the tub has a lifetime warranty on it so we chose to buy from them. We didn’t have problems with the installation team. They came in, they installed and demonstrated the tub, and it works perfectly. We like all the features of our new tub, and we’re very satisfied with it.

I’ve seen Safe Step on TV, but it was at a medical supply place where I took their pamphlet off the wall. I looked them up on the internet and then I called. Their sales representative was very courteous and very good. The installation team, however, had a little difficulty because I live in a high-rise condominium, and it was the first time they had to put something on a high-rise. So they ran at the submissions about lights, plumbers, and licensed people. But it all worked out. The contractors were friendly and knowledgeable. They demonstrated how the product worked and they did a very good job. I like to sit in the tub, relax and feel the jets on my back and on my legs.

We got the Safe Step tub for our mother and we had it put in after she has been in the hospital for a week. They put the tub in like they were supposed to but there are some things wrong with it that make it unusable for our mother to use on her own right now. It was very difficult for her to get in and out because of the door, and then her handicap situation. It’s supposed to be “No-Strength” but even I can barely get the door to open so it’s really impossible for her to even get it open without an aid. The door is so difficult to open so we need to have that worked on but we have not had time to reach out to anyone at Safe Step.

I like everything about my SafeStep except it takes too long for me to get in out of. It also uses a lot of hot water and I don't understand that - it's supposed to be like a tub and the hot water should last. But if I get in it, nobody else can take a bath. It is, however, fine for when we age - that's the reason why I put it in. It's excellent as far as helping with my fibromyalgia too. I also like the jet features as they help my legs. Additionally, their installers were great and they're overall very good.

My father came to live with us and we had a garden tub and he couldn't get in and out of it very well. This was a permanent move so we decided that it would be best if we could look into some tubs and see what would be best for him as he's having problems with his legs and he can't walk well. We were surprised at the price but sales rep kept giving us some special offers that seem liken. And we thought that for the duration of my father's life, it would be worth investing this kind of money even though we thought it was really expensive. We've been very satisfied nonetheless. The installation team was pleasant. They were very professional, kind, and considerate. We didn't have any problems with them. The whole thing was a good experience and I'd recommend them to a friend.

The Safe Step salesman that I talked to seemed to be very good and I like him. The equipment seemed to be very good and I'm very happy. The installation guys were good people, too, and they knew what they were doing. Now that I have the tub, I like that I have the ability to get in it by using its door, unlike with my Jacuzzi tub which I couldn't get into. Overall, I had a very satisfactory experience with Safe Step.

I love it that I can walk into the tub and I don't have to get in and out of my Safe Step tub. I had no problems with the sales reps when we called and when they came out. I found the installation team excellent. They knew what they were doing, were neat, explained and showed me how to use everything.

I love the tub from Safe Step, I like it better every time I walk in my bathroom. Their installation team was wonderful. They were done in 4 or 5 hours, and it looks beautiful. There's one thing, though, when I wash my back with the shower, the water flies all over the place. You have to be very careful and just barely turn it on. But, I'd recommend it to anybody.

We bought the Safe Step tub for my husband, who just turned 88 and has COPD. The installation team did a very professional job, explained everything and cleaned up after themselves. I like the hand-held shower and head. However, my husband is just so slight in frame, and it takes so long to get the water in there. One thing we did find out is we have a 50-gallon hot water tank, and it takes about 60 gallons to load the tub. That's a bit of a snag, it takes so long for the water to go in and out of the tub.

My granddaughter thought that I needed a Safe Step tub. I wasn't planning on buying it, but after the sales rep showed it to me, I bought it. He was a very pleasant gentleman, and the installation team was absolutely wonderful. My favorite about the tub is its jets. I love my Safe Step tub.

Safe Step is great. Their sales representative was very knowledgeable and explained things very well. I wasn't at home during the installation but their team cleaned up after themselves. With my new walk-in tub, it's easy to get in and out and I can now take a shower or a bath. I really like it.

I liked Safe Step's sales approach and pricing. The salesman was good all the way through. But their installation team, though they did a good job, did some damage on the wall and the floor. We have a concrete tile and they've damaged it, then they gouged something on the base board of the wall. I've called back and reported that but I haven't seen or have heard anybody come in to try to take care of it. It's not a big deal but I am in the service business myself and I know customers like a complete follow-up on any problems in a complete job and I need that taken care of. But apart from that, we like the product itself and enjoy all of its features. It's got all the whistles and bells and it's very enjoyable.

I had a claw foot tub and couldn't get in it. I have arthritis so being able to get into the Safe Step tub is the main thing I like. I also have the cushion but the first time I used it, the suction cup came off. The fourth time, the other suction came off. Mike, the guy that sold it to me several weeks ago, said he would replace it but I haven't seen it yet. Then on the top of the shelf, the putty, which was nice and smooth, started rolling and coming out. I informed Mike about it but haven't heard back from him yet.

My husband discovered Safe Step and he liked the features the tubs had. Although I wasn’t here on the day the installation was made, I’m satisfied with the result of their work. My favorite features are the aromatherapy and the lights. However, I’ve only used the tub once, and I haven’t had time to properly sit in it. I’ve been really busy, so it’s been shower-and-go. But I would recommend it. In fact, we already have done so. A cleaning lady fell in love with it and she wants to get one.

My mother-in-law has a tub, but they bought it years ago from Premier. We wanted information on it because sometimes my legs get weak or numb out, and I have an issue getting out of a regular tub. We called for information with Safe Step and my husband ordered the tub. It does more than what my mother-in-law's tub does, with the massaging jets, bidet, and the lights. It sets an ambiance where I can relax because my muscles get real tight and cause me pain. It massages and eases my back and stimulates my bones and blood circulation in my legs, which I have major trouble with.

So far, we have enjoyed Safe Step. We've got to get a new water heater because ours is not big enough. I haven't used it as much as my husband has. The one time I got in it was fabulous. I could tell the difference in my legs. My legs, from the knees down, don't have much feeling in them because I've got both herniated disc soft tissue, hard tissue degenerative bone disease, solid bone back. It really helped my legs when I got in but it's not too fun to take a bath. I tried to take a bath and it's not real warm water. But my husband has been sitting down taking a shower so he likes it. We're waiting on the hot water heater and got one ordered from the gas company, as they had told us ours wasn't enough.

My grandma and I did some research and picked Safe Step for its lifetime warranty. The salesman did a wonderful job in explaining everything and the installation team did a good job too. The only thing I didn't quite understand was we were charged for the removal of the toilet when the installation team never removed the toilet. Nevertheless, my grandma really likes the tub especially the jet on her legs.

The Safe Step installation team was great - they did everything well. I'm very satisfied with the finished product because they did a super job putting it in, installing it, and cleaning up. With my new tub, it has been my favorite to just sit in the water and feel the bubbles hit me.

Everybody at Safe Step was nice. The sales guy was good and so were the installers. With this tub, my dad gets to sit down instead of taking the shower and that's his favorite feature. But he does love the jets and the bubbles too. Everything was good.

My brother got the tub from Safe Step and I also got one. My favorite feature of the tub is the pulsings. I like the hydrotherapy with the micro bubbles. And I also like the light therapy, I turn my lights off in the bathroom and just go into a zone, just thoroughly relaxed. John, the salesperson from Safe Step, was great. He made me feel quite comfortable with the installation. When the installation team came, they explained everything thoroughly. They ran over all of the features and considerations, like the hot water heater and they also gave a demonstration on how to use the features on the tub itself. They were on time, neat, considerate, gave fruitful suggestions and recommendations, and they did the job within the timeframe that they quoted, in fact, even earlier. They were superior!

I had a fine experience with Safe Step. Everything was easy and I love the tub. It works well and the water jets are definitely my favorite feature of it.

I was looking online at walk-in tubs due to my health conditions and asked to have information and a DVD sent to me and in a few minutes received a call from a man wanting to set up an appointment to explain the benefits of their program. The product seemed like a great investment but due to looking to filing for disability and having to quit my job and having a family to provide for I was hesitant to jump at the purchase. The salesman became very rude saying "You knew you were facing disability, why did you have me come here? You need to get your ducks in a row."

I've seen Safe Step Walk-in bathtubs on TV. Kept watching for quite a while, so I decided to get one of their products. I had a fine experience with their sales representatives and their installation team did a very good job. I haven't used the tub that much because I've been pretty busy but I would recommend Safe Step Walk-in Tubs.

I can't get enough hot water into my Safe Step tub, so I've only used my once. The sales rep probably didn't listen when I asked him to put the tub in and get some water to my washer and dryer. When he brought the tub out, it was the wrong way. So I had to send it back and wait for another seventeen days before they could deliver it again.

Tim and Cody were actually very nice gentlemen. Their work was very good and professional. They were quick as well. I’m enjoying my tub very much.

I really love Safe Step's stuff. Overall experience with them is great!

I like it. I would recommend Safe Step Walk-in Tubs.

It's been a fine experience with Safe Step Walk-in Tubs. The only problem is we keep accidentally hitting the jets.

My only complaint is with the Safe Step Walk-in tub is that it takes long to fill up. I’m glad there are warm seats in, but even then it takes a good 20 minutes to get enough water in it to start the jets. But once the jets start and the water is in there, it feels wonderful. It has helped me a great deal.

I haven't heard from Safe Step yet about my payment book but my overall experience with them has been wonderful. The inside and outside tub lights fascinate me. I've only been in it once but I would recommend it for senior citizens like myself who's had many accidents. It's terrific.

The Safe Step tub is great. We liked their pricing and the people that came out to do the demonstration. My husband is in a wheelchair and he can only take a few steps, but he can take a couple of steps to get in the tub. It's good for him as it helps his remaining leg. The team that came to do the installation also figured out where the handles needed to be and what needed to be done.

The people from Safe Step were great. I like the tub and it works fine for me because I have a bad knee. However, I thought that the entrance was going to be a little bit wider. That's the only thing I didn't like about it. I asked the guy who came if their tubs are custom-made for the size of the person. And he said something like, “Well, we have, I think, four sizes or something.” I got the tub for my husband. He’s not a great, big guy but he is 186 or 196 lbs. and he has scoliosis. That means he has a problem sitting up straight. I seem to feel that when I try to put him in it, it’s close for him. He also has had a stroke and he’s weak on one side so it’s hard getting him into anything. But other than that, when the guy called me to say he was going to come and put the tub in, they did it so fast and they were efficient. I would recommend Safe Step Walk-in tubs.

I wanted a tub installed in my new home and so I did my research. The Safe Step sales rep did a good job in explaining everything to me, and the installation team didn’t have much of a problem because it was a new home. They had a few things they needed to connect but that was settled last Friday. I haven’t used it because I haven’t moved to my new home but they explained everything to me, so everything was good.

Safe Step should have the power button that turns on the motor for the jets placed a bit further from the door because I bump it all the time. Other than that, I had a very good experience with Safe Step and I've recommended them.

My wife and I enjoy the Safe Step Walk-in Tub. The sales rep who talked to us was very nice. In fact, he lived not far from us and he said we could even come to his home and take a look and sit in his tub. He also showed us the tub that he brings with the vehicle he had. We bought a bigger model than what we saw. The installation team was very efficient and neat. They explained everything to us and were quite good at what they did.

The Safe Step Tubs representative that came to the house was excellent. He had a van with a tub in it to show. He's one of the few across the states that had it. That was a good initiative on his part. I recommend Safe Step to people who are getting older in their age and want to get the benefits of the devices that it provides for cleansing your skin and feeling relaxed. It's excellent.

The representative at Safe Step was a good guy, very informative, knew exactly what he was talking about and was able to answer all of our questions. The installation, on the other hand went very well. They were in and out in less than six hours. Only because it was a little bit of a pain in the butt to remove the old tub before they can install the new one.

I got rid of a big whirlpool at home that had 75 gallons. We never used it because it has to use up so much water. However, the tub I got from Safe Step is also 75-gallon. It's my own fault. There were a few things I forgot and I wasn't thinking before I put it in. I would've never gotten this. We don't use the tub as much as I thought. I'm not happy at all with the whole situation. The workers were good and did everything. All they did was check to make sure I had a big enough hot water tank, and they weren't happy to say how much was in there.

The installation team did a professional job and were quick as I had my people build out everything because we remodeled the bathroom. We had to build it out to the specs. The salesperson came out with the tub in the truck and that was very good. Everyone was very professional and nice. He encouraged me to refer sales to him, which I had tried doing but most of my friends can’t afford it. Safe Step's a little expensive and with redoing the whole bathroom, that made the total cost so much more. There’s nothing to do about that. That’s what happens when getting the newest, top-of-the-line stuff. But everything was great and I’m really pleased with the tub.

We had a wonderful experience with Safe Step. Their sales representative, as well as the installation team, did a great job. We’re very happy! And even if you offer me my money back, I don’t want it. You can't have my tub back.

I'm enjoying Safe Step very much. It's pretty easy to operate and it certainly helped having that card that tells you what things are for. I would recommend them to other people.

I had a very good experience with Safe Step, and got what we expected. You couldn't get a better crew than the one they sent here -- they were great!

The sales representative at Safe Step showed us a video that's quite impressive. But the final product is not what we've expected and there's no showroom that we could go to actually see one. I'm not totally happy with the price we paid. When you buy a vehicle you want to test drive it. But there was no way to test drive a tub and the price is that of a used vehicle. Nevertheless, it might have been a bad decision on my part and I'm a little disappointed in myself for going through with something that's so expensive and not be able to actually try it out firsthand before we bought it.

So far, my experience with Safe Step Tub has been good. I feel better after I get in it. Their employees are very good as well. I'd recommend them.

It was very good and satisfactory with Safe Step. I would recommend them to a friend. I accidentally hit the control for the pump fairly often though. Maybe a different location for it might be better.

Safe Step is excellent. They installed it properly and cleaned up after they got done. Moreover, it does what their rep says it's supposed to do. I've been very pleased.

I’d recommend Safe Step Walk-in Tubs. I like it a lot. The only downfall is the guy told me I need to get a bigger water heater because it takes so long to fill it up with hot water.

My mother likes and enjoys the Safe Step tub. She uses all of the features like the jets and the color. She loves to shower. It's much easier and she uses it more often compared to our old tub. But we're working on this 40-gallon heater and it looks like it's not enough to fill out. The salesperson said it should be, but it's not.

Wonderful experience! I love my Safe Step walk-in tub and it's really good. I'd recommend it, and I already have someone who's supposed to be getting one for them.

When we bought our condo, we had a big, old tub which was up so high that we couldn't even get in it. The tub was at least five feet and we had to get up, over and into the tub. We could not handle that, so we never used our old tub. This made us decide to get the walk-in tub from Safe Step. We had a good experience with them, and the walk-in tub is a good thing to have for older people.

I've had my doubts since the tub costs $13,000 which is so terribly expensive, but I'm so happy with what it's doing for me. However, I have a few minor things that I need them to come back and fix, but I'm supposed to call Safe Step to have that done. I want to see if they can send somebody by or if they can fix it by telling me what to do. But other than that, the men from Safe Step were so good at keeping everything neat and clean. They cleaned up and I didn't have a thing to clean up afterwards. I expected to have a mess but not a thing. They were excellent and it was done in one day. Moreover, the tub is wonderful for my legs. The oxygen thing that they have in the tub has helped my legs tremendously. My legs have not looked so good in two years. It was a wonderful experience with Safe Step. I highly recommend it for diabetics.

I have a pretty new home, and had a really nice shower where the Safe Tub went into. When the salesman came in my home, he told me that they would take the shower out and put the tub wherever I wanted. The shower was put in after the bathroom was in so I knew it would fit through the door. But when the installation came, all of a sudden, I see them carrying out my shower in pieces. They took it all apart instead of taking it out in one piece. I was going to put it down in my basement.

We love Safe Step! I will recommend it to my friends.

My parents are both comfortable with the walk-in tub from Safe Step. It does everything the salesman said it would do. The tub provides unmatched safety for my parents. Overall, it's been a huge success.

I searched online for various companies that have walk-in tubs and Safe Step looked like it might be the better one so I gave them a shot. The walk-in tub I got is nice, having the whirlpool, jets and I love the effervescence part of it. I've had positive interactions with their sales reps and the installers are great. I can't believe the installers do all the installation in the amount of time they were here, which is amazing. They're very professional and they're doing the company proud with their installs.

My Safe Step tub is helping me a lot. I have really bad rheumatoid arthritis, but it helps me feel better when I'm in the tub. It feels very safe for me and I use it every night. I love the jets, which are mostly for my legs and feet. It's what I really enjoy the most. I'm glad I got it -- it has what I need.

The guys that installed our Safe Step tub were absolutely terrific. My wife has been using the tub regularly and really enjoys it.

I had Safe Step installed for my grandmother and everything has been good. I'd recommend them.

Overall, my experience with Safe Step Walk-in Tubs was fine. However, the tub could've been a little bit long and bigger. Nevertheless, I'd recommend them.

Safe Step Walk-in Tub is the best thing I ever bought. I love it and I know it's the only one made in the USA and that makes a big difference. Everybody that I’ve shown it to, they have loved it. I'm disabled and I got a shower that’s got a seat, but there's nothing to hold on to. It was getting really, really tough for me because I had a garden tub but I couldn't get in it because I've got nerve damage. The nerve damage has affected my legs and hands and everything so when I saw Safe Step Walk-in tub advertised on TV I go, "That's what I need right there."

I'm very dissatisfied with Safe Step Walk-in Tubs. Though the sales representative who came to the house was very nice, and the guys who installed the tub were great. I got to use the tub twice and each time we had a total flood that even one time went so far as into the basement. When I turn on the jets and lean back against them, the water goes out over my shoulders onto the back of the tub and then goes into the floor. That's a problem I'd like to know how to rectify.

Safe Step Walk-in Tubs is wonderful and we love it. The workmen that came to do the job were so clean. They didn’t make messes without cleaning it up and did a very good job of installing the unit.

We liked what the salesperson had to say about Safe Step but we felt we were a little mislead by him because he was telling us about when we could start making payments. They would send us the payment booklet. It was an old fashioned concept but we thought it was neat that they still did that. There are companies out there that still did that and that we could go ahead and pay because he gets the settlement each year. So we were going to pay a whole year with that settlement, one month at a time filling out the payments for each month and sending it in that way.

We're very happy with our Safe Step tub. Great installation, great electrical work, great plumbing. The tub is wonderful - easy to clean and maintain. The sales representative was good. He met with us and spent a good, long time to answer all of our questions. He told us all about the tub, showed us multiple pictures, and described it all. He told us about the installation and followed up all the way through. The installation team was right on time. Taking the old tub out and the installation, with rerouting the plumbing took an hour and a half. We're also happy with the electrician. I love that the tub provides safety for my brother who had a stroke a couple of months ago. It was tough for him to get in and out of the old tub in order to take a shower. Now, he's able to get in and out by himself and it's kept him independent.

I like their price and their installation team is very outstanding. It's easier to take a bath since the installation of my Safe Step.

My Safe Step tub very well done and everything was nice, except that the amount of water was not good. We used it just once, but I'm going to set it up and we'd use it. I like it because I could lay down on the tub and relax. It's a different thing altogether and it will be fun. However, the man who offered the tub didn't explain how much water we need to have. After he fixed it, he did it, and now we can't use it because the one we have is for 40. The hot water tank is not good enough. We can't use it with so much water. I'm going to get some cement blocks and put them in there so it uses less water. That way, I can use my 300 tank. They told me I should get 400 at least. If I were designing it, I would make it hold a lot less water (less a foot down in the bottom). There's a lot of wasted water and water is expensive now.

Safe Step has more features than other tubs and the way it drains is different from others. My personal favourite is when I get in there and let the whirlpool work up my knees and the bottom of my feet. Also, it seems my skin is softer now from the micro-bubbles. My wife likes it, too. Everything is working fine on the tub but it took a little to get used to having strobe light. The sales representative we spoke with was courteous, and he went through everything when he explained it to me and my wife. Their installation team was efficient. It took them about 4 hours to get it all done.

I have a gait problem and saw Safe Step on TV. I liked what the sales rep told me when she came to talk to me for a consultation. I'm still trying to enjoy my tub and like the microbeads. I'm not sure what the thing that has reddish markings were for or if it's for lighting, and I was trying to find it from the book and I couldn't so I don't touch it. Everything is okay except for the installation team that destroyed two of my blinds. After they left, I went in the toilet and saw the blinds were out of the thing and I can't put it back so I have to go get someone now to fix it.

We saw Safe Step Walk-in Tubs on television. I did a lot of research work and they seemed to have their act together so we selected them. The sales representative explained everything properly and was very courteous. The installers were very courteous and did a great job. My wife likes that she could just walk in the tub, sit down and take a bath. We like Safe Step. They are awesome and give real great service. It's a great addition to our home.

The Safe Step sales rep was good and the installation team did a good job. The tub is for my elderly mom which helps a lot since she could get in and out of it with little assistance. It's easier for her to clean up.

I like my Safe Step Walk-in Tub. It was very nice talking to the sales representative as I could ask her any questions. Their installation team was very polite and nice. They cleaned the mess up and told me how to keep it clean. I think it's a lot easier to clean than a regular bathtub. It's nice to able to sit down in it and it makes life easier.

My Safe Step walk-in tub is very nice. I like all its features. I'm very satisfied except for the one end of the tub where the level door doesn't seem to stay on.

My aunt's 91 years old and she said she liked Safe Step, she wanted it, and that was it. The salesman actually had a tub in his van, so she was able to go out in his van, sit in the tub, and let him demonstrate it right there in the driveway. The installation team was good. I was there with them and watched them all day. It appeared that they knew what they were doing. The guy was an electrician and a plumber. He took down the whole shower that we had up and then put in the new one.

My husband and I had been thinking of getting my parents a bathtub since my dad has had a stroke and my mom hasn't been able to get in a bathtub, other than sitting on a shower chair. So we had my mom purchase a bathtub from Safe Step. They have some great experiences with it. They’ve been able to get in without a problem. I’ve got someone that sits with my dad and is able to help him a little bit more into it. It helped with dad’s circulation and my mom feels a lot better when she gets in and soak and get the massage that she needs.

The sales rep was good and went through everything. However, he didn't give the installation team the pictures of how they have to cut the door and all the information needed to put the tub in. Nevertheless, we chose Safe Step because it is all in one while the other brand had to keep adding pieces. The tub and all its features were good. I feel safer getting in and out and feel more relaxed because I'm taking a bath before I go to bed and it helps with my sleep. It's also wonderful to have with my myalgia. I don't have to stand up when washing my hair. I'm able to sit down and take my bath which is difficult with regular bathtubs. It's really convenient. I'd definitely recommend Safe Step.

Safe Step Walk-in Tubs' sales representative was very thorough. He explained everything in details. He ran in and out but he was in my house for an hour. If I had any questions, he was able to answer them without any hesitation. They have a very good installation team. They were very cordial, friendly, did a good job, cleaned up and took care of everything. We had a great experience. I love the ease and comfort of getting in and out of the tub. I don't have to lift my feet or my whole legs so high and it's just right floor level. I also like the option that I can sit down if I want to. I feel safer since installing it but I really wasn't in fear for the other one I had. I just wanted something a little lower because our tub was way back in the day when they were very high.