Safe Step Walk-In Tub Reviews

Friends of ours got their tubs put in through Safe Step and they talked about how good of a job they've done, how good the crew was and how nice it worked. So we also went with Safe Step. The guy who came to the house and the service team that put the tub in were great. My client, Leslie, likes being able to sit down and take a bath in the tub. She doesn't use the lights much but likes everything about the tub. We were well pleased with all of it and have actually recommended them to a couple of other people.

I thought that buying a Safe Step tub would be a lot easier for my husband because he has a hard time getting around. The rep told us we’d be able to take a shower in the tub. He was a good salesman and a nice person, but he started telling us all this stuff that the tub does. We were glad to see all that stuff that it does because my husband and I both got bad bodies, but we’re used to taking a shower. And I thought my husband could take a shower easier, but we haven’t been able to because we don’t have a curtain rod and we can’t seem to find one. So we’ve been very dissatisfied. For somebody that takes a bath all the time and never takes showers, this would be great for them. But if I had my time to go over, I wouldn’t have gotten it and I would have gotten a big shower. The deal’s $11,000 for something that was not what I thought it was going to be.

The Safe Step sales representative was a nice guy and he bent over backwards to help. The installation guys were courteous, nice men and they showed my husband how to use the tub. But we had some difficulties because they didn't readjust the door that goes to the shower room that's part of the house. It still doesn't shut all the way, but that's okay because John, the guy that's supposed to have been in charge, is going to come out one day and replace that door.

When I called Safe Step Walk-in Tubs, I found out that they did their own installation and that's one of the things that I considered. Their sales rep has been good and their installation team was excellent, too. I really like the fact that I can get in the tub because I couldn't get in it before. I can finally have a 'jacuzzi' and that works wonders on my back.

We’re in our sixties and it’s easier to walk into a tub as opposed to climbing into one. A lot of the other walk-in tubs are made outside of the United States, unlike the Safe Step. Whenever possible, I try to keep the money flowing in the country. Safe Step also has a lifetime warranty for as long as I own this unit, which some of the others did not. Then I looked at the aesthetics and for some reason, I liked Safe Step better. I also hate hard sell, and their rep wasn't like that. The rep just went through the benefits of having a unit like this. I like the price, too.

My granddaughter and my daughter purchased Safe-Step Walk-in tub so I wouldn't fall getting in the tub. I was just listening to the sales representative and he was pretty good. He explained everything. The installation team was wonderful, too. They'd done such a beautiful job putting it in. I couldn't believe they could take down my old shower as fast as they did, but they were through before dark. I love the looks of it and my daughter filled it up one time so I know what it can do. Since I fill the tub up, my water bill started jumping over $50 so I should quit doing that. It takes too much water at this time and I can't just fill the tub up just for me since I live here by myself. One time, I had it half full and it sprayed all over the bathroom but that was my fault. So I just take a shower in there which is my favorite feature. It just take me longer to take a shower.

My husband and I learned about Safe Step from the American Legion Club. We were concerned about the leakage around the tub and they swore that we'll never get a leakage. So, they vouched for it. Their sales rep was very respectful and accommodating on whatever questions we had. He answered them upfront. Their installation team was professional, too. When we had a little crack in the tub, we called up the company and they came out within 24 hours to repair it. We haven't used it long enough, but my 86-year-old husband has been using it more often than I do because he needs it. He likes everything about it. He's more relaxed and he said his skin is much clearer.

We bought a Safe Step walk-in tub since we like its features. The rep spent a lot of time showing us all the information and answering questions, and the installers were all professional, listened to what we had to say, and let us try it out before they finished up. My wife uses it as a shower and she sits on the heated tub. We're enjoying it. We like it and all the different features - the jets, the foam, the part that helps with psoriasis, and the bubbles. We're using everything. We've only used it a few times, and we're going to have to get a larger hot water heater. We've had an excellent experience.

The Safe Step sales rep that I dealt with was excellent. I like the way he described and did everything. The installation team was super too. I was very pleased with what they did. They made me feel like I was part of the family. Also, everybody was neat. I would recommend them. Since having our walk-in bathtub, I’ve been showing it off.

The Safe Step walk-in tub is a good product and we’re very satisfied. My husband really likes it. It relaxes him and helps him move more. It helps my legs too. I like everything about it particularly the lights because it sets a nice, calming mood. Their sales team quickly responded to my request and the installation team finished way ahead of schedule. They did a great job.

My wife had some strokes last year and that’s the reason we got the Safe Step Walk-in Tub. The first time my wife used it, she didn’t get the door closed all the way and it took down our living room and dining room ceilings. It was about $10,000 worth of damage. It was really bad. She had to be really motivated to use it a lot. She’s a little bit afraid of it. Other than that, we like the tub's bubbles and the action that it has and the placement of the jets – those are all very good. We don’t like how long it takes to fill, though. I need to get in and take a bath and the filling takes quite a bit of time. In addition, the sales guys were very professional and helpful as far as talking about the tub and its installation. Their installers were very good, very thorough, and they did a nice, clean job.

I got the Safe Step Walk-in Tub for my roommate and he likes the adjustment at the bottom – the real fine bubbly jets. The rep from Safe Step has been great. And with their installers, everything looked like it did before they even came in. We’ve been telling a lot of people about Safe Step.

We called Safe Step, a man came out and we liked their product. The sales rep was pleasant and informative. The couple who came to install it were very kind, nice people. I had only a standup shower before and my husband had huge tub in his bathroom, a Jacuzzi. I could get in but I couldn’t get out. I really wanted to be able to take a bath. I like the tub that I got from Safe Step and it was nice. My husband tried it out last night for the first time and he liked it too. One thing though, the caulking, in a couple of places, needs to be redone. Overall experience was very good and positive. We were very impressed with all the people that we talked to.

I’ve always wanted a walk-in tub and Kenny, the sales guy who sold me the Safe Step tub did a wonderful job. I like both the good and bad things about the tub and I'd recommend it.

Safe Step's sales rep was knowledgeable and informative, friendly but wasn’t pushy. It was a very satisfactory experience. The installers were excellent, too. They came in about 9:00 in the morning and left about 6:30. They did everything and it was just right. I like the jacuzzi-like action of the water in my walk-in tub. I’m 75 years old and I have osteoarthritis. I have a lot of problems with my bones hurting particularly when the weather changes suddenly like it has been here lately. I have the same amount of aches and pains but with the tub, I get rid of them faster when they occur.

It was a pleasure to work with the Safe Step sales rep that I dealt with, while the installation team was fast, efficient and very helpful. Except for a little dash of chlorine, they did a good job of cleaning up. My new walk-in tub hydrates my skin and it feels a whole lot better. I'd recommend Safe Step to a friend.

The reps from Safe Step came out and talked about the company. Then, we just decided that sounded like what we were looking for. They answered all our questions and worked with us as we did the purchase. The installers installed the tub all in one day, cleaned up, and didn’t leave a mess. Since I started using the walk-in tub, I noticed that a few aches and pains have become lesser. The tub is relaxing and something that I needed. I also love the hot seat. We probably need a bigger hot water tank because it doesn’t take very long and there’s no hot water. Overall, it has been an outstanding experience.

The sales rep did a good presentation on the Safe Step product, and he had the tub in a truck, so I went into it and liked how it felt. The installation team came and installed it. They did explain how it worked but, instead of being rushed, they could have taken a little more time and told me what to do, but they didn't. Although it's a good product, I regret buying it because it's very expensive. I recommend that consumers shop around. I didn't shop around enough and that was my fault.

We liked the way how Safe Step was presented in their commercial, so we got one for ourselves. My wife and I are very happy and impressed with it, we like everything about it. We were very pleased with their sales team and the installation guys were courteous and didn't leave a mess after doing their job.

I searched for walk-in tubs and one company came out but said they didn't have a tub that would fit where my tub was, so they would redo my whole bathroom, which I didn't want. Then I found Safe Step who’ll build the tub that would fit the space I have and their tub was made in Nashville, Tennessee. They don't require redoing my whole bathroom as well. I told them what I was interested in and they called me back immediately and sent somebody out here. They were very responsive. And the tub is easy to keep clean. I like that I couldn't get in and out without the tub entrance. I’ll probably have to fall out of the tub on the floor. I'm very glad.

I’m a satisfied customer of Safe Step. I was going to explore other tub companies, but their salesman was pretty strong on letting me know that Safe Step was one of the best tubs there was and that it was American-made. However, the price is going to be hard on me. It was more expensive than I ever imagined, but I signed the paperwork when the salesman came out and never actually got other quotes on tubs. I love the whole thing and all the features but I haven’t been able to use its aromatherapy yet. I’m not sure how that works or maybe I don’t have enough water in the tub for it to work. Their installers were real good, too. They worked as a team and got everything done, but there was a little bit of miscommunication when I had wanted my door widened and that wasn’t relayed to them, so the door didn’t end up being widened.

My wife and I are 95 and 93, respectively, and we're using Safe Step, which is a really nice tub. My favorite feature of the tub is the spray on the back. But we really wish we hadn’t gotten it because it's very hard to use. But everybody in Safe Step has been wonderful so we're still satisfied with our experience.

We had a wonderful salesman. I had already decided that I was interested and he convinced me even more. He told us that the tub would probably take at least a day and a half to install. The installers, a carpenter and a plumber, did it in about half a day. They started around 8:00 and they were finished by about 1:30. They did an excellent job. We have a grandson who is a carpenter and when he looked at it, he said they did a good job installing the tub. I love our Safe Step walk-in tub, especially the jets. The tub's really good for arthritis, which I have. I only use it at night to soak before I go to bed. I do it once or twice a week.

We got a walk-in tub from Safe Step last month and I'm glad that we went ahead and did it. My dad truly likes it and I can see that he's very relaxed now when he takes a bath. What I like best about my new tub are the jets. The sales rep was very good, informative, cordial, friendly, and professional. The installers were very considerate. They've put down tarp on the carpet so they wouldn't make it dirty, and made sure they cleaned up the mess when they were all done. It was a good experience.

The important thing that interested me in Safe Step Walk-in Tubs company was that it's made in the country. Their sales representatives were courteous and the installation team were great as well. I have used the tub a couple of times and the entry option is a good thing. I don’t need to step over it. It's a nice tub and they've done a good job. I can shower or sit there and soak and be massaged by all the jets. It's a little overpriced for what it does but I've made a deal and I'm sticking with it. The on and off button is in the wrong place as it is placed right by the door and every time I want to go in or open and close the door, my left hand hits that button and the tub is turned on. Overall, I'll recommend Safe Step to a friend.

We had two different companies that we contacted to buy a tub like this, and we thought that the Safe Step walk-in tub was the better product. The presentation by the rep which he did on the television was a little boring and long, but he was very nice and knowledgeable and if we ask him a question he didn't have the answer to, he'd call somebody in his office and they have an answer to it. The installation team, on the other hand, was absolutely top notch. When they left, it looked like the tub had been there when the house was built- that's how beautiful the job they did. We were very happy with it. The walk-in tub is comforting, and I like the water jets. Additionally, my husband had spine surgery in September and he hasn't recuperated very well. It does give him a lot of comfort to have this. He's a bit more relaxed in using Safe Step walk-in tub.

I like everything about our Safe Step tub. It’s one of the best decisions I made, health-wise. I don’t feel as uncomfortable trying to get into the tub and I’m glad I bought it. I really couldn’t afford to do it when I did it but I figured, “Money is cheaper than broken bones.” The only thing is I got a payment date coming up pretty soon and I haven’t received the bill yet.

The salesperson gave me a list of health conditions that a Safe Step tub could be of help with, but not cure, of course. I then asked him to send me a copy of that list, but I never got it. This is a pretty elaborate machine and it has a lifetime warranty. It's pretty amazing. I'm 85 and my wife is 88, and a lot of old people fall down, and a lot of those occur in or out of the bathtub. Having this tub at least precludes from falling down going in and out of it.

I called Safe Step and we made an appointment. The sales rep was working the Charleston area and came on down to Huntington where I live. The reps were talking about all the discounts, and I ended up paying $12,000 for the walk-in tub, and that started getting into my savings. They weren't cheap. The tub's going to be worth the price eventually, but I've got to use it more. So far I've used it about once a week, since I alternate using it with the shower downstairs.

Safe Step's sales rep was friendly and professional. The installation team was also great. They did a beautiful and splendid job after they put my tub in, and I was very impressed. We have a hard floor and they laid a tarp down all the way to where their traffic was. I highly recommend them.

I had a very nice experience with Safe Step. Their reps were great - did their work and left. I haven't been able to get in the tub for a while because of arthritis though. It's good having a shower beat down hot water on me but it's a little better just to lie in the tub. One morning when I was hurting bad, I took a hot bath and it did help the pain. I like the water jets, too. The heated seat is also nice. It probably wouldn't matter so much in the summertime, but it would in winter.

Safe Step's sales guy was very nice and the installers showed us how everything worked. It wasn't a quick job because the door wasn't big enough so they had to trim it out but they did a real good job. We have no complaints other than the back and foot control is cracked and there's something on top where the ring is loose.

I called Safe Step and they said they'd send their sales rep. He was very convincing so I bought a walk-in tub from them. He was very positive, knowledgeable, polite, but kind of high pressure. Their installation team was also very helpful. I was disappointed in the price but it's a good product nevertheless. I wasn't aware at that time that I had to spend $4,000 in improving the quantity of the hot water in order to use the tub. I had to pay for it out of my own pocket. That was the only shortfall, but I was going to do it anyway. I just wish I had known in advance that I had to upgrade my heating.

We thought it was something we could benefit from so we got a Safe Step tub. The rep who helped us was real informative and told us everything about the tub and now, we use it for our arthritic problems. I like being able to relax and let my muscle calm down so I'm not so tight when I lay down to go to bed at night. We're enjoying it.

We liked the way Safe Step Walk-in Tubs looked. Their reps and installers were nice. We love our tub. We like the fact that it has all those jets and we could sit in it and soak. But I don’t stay in it too long. The only thing is I don't know how to use the aromatherapy things. They’re pellets in a little container. I don’t know if the water’s supposed to come up to the container or if I'm supposed to put the container in the water. There’s a knob under the tub and I don’t know if I turn that to get the water to come up to it or if I have to take the top of the container out of it and physically drop it in the water. But other than that, it's been a very relaxing and very helpful experience.

I came across Safe Step on TV and in magazines. For years, I’ve been wanting one because I knew later on in my life I was going to get tired of stepping over my tub. My husband has a bad back and in time, too, he was going to need something better. Then, one day, I decided to go ahead and make a phone call. The sales rep was all real good and explained everything step-by-step, including the price. The installation team was wonderful.

I have bad back problems and they're always going to be there. I tried Safe Step and liked the chair. Their reps came, put it in and went through the whole thing.

I have arthritis and my husband has circulation issues in his legs, so we got our Safe Step walk-in bathtub. I love everything about it. I have occasional flare-ups with my arthritis, and it sure feels good when I’m in there. I've had good interactions with their sales rep and their installers were great. I'd recommend them.

The Safe Step sales rep was very helpful and knowledgeable about the product and I liked that. The installers were very courteous and very informative about the product. They showed me to how to use it and told me a lot of things about it. Also, I like the fact that it's a walk-in, I don't have to step up and try to get into the tub.

I'm getting old, and my wife and I find it hard to get in and out of our previous bathtub. We actually have both fallen a couple of times so we got ourselves a walk-in tub from Safe Step. Their sales rep came by and explained what everything was. Their installation team was also great, as they had it all done that day and they had to take out some old wood and replace it with new wood. So now it’s easy to get in the tub. I just walk in to it and sit down. I like the tub's jets and heat seat because it's like getting into a cold bathtub. I turn it on for ten minutes before I get in there. The tub uses a lot of water though, but it is more comfortable and it takes a little more time to shower than doing a bath.

We went with what the representative from Safe Step was saying when he came out because we liked it, so we started to go that way. He was very knowledgeable and friendly, and he talked about the tub and the different jets and stuff on it. We didn't have any problem. The installation crew was very nice, they cleaned after themselves, and they were thorough. They came in, did what they had to do, and left. I haven't used my Safe Step yet, but I think I'm going to enjoy it.

My wife was perusing the internet and came up with two different brands, Safe Step and Jacuzzi. In the area of the country that we live in, Safe Step is manufactured about 50 miles from our home. It was made in America so that’s why we chose them. I had scheduled an appointment for Safe Step to come by and meet with us but with my wife’s illness, I had to reschedule a couple of times and I thought they might get discouraged. But finally, the gentlemen came about 5:30 one afternoon, spent about two hours explaining to us and showing us the videos, and we looked at where it was going to go and made the sale. They were more like friends or neighbors than they were just salesmen. I got in from work about the time that the installation team was finishing up. My wife said they were very friendly, cordial and professional in the way they installed the tub. They’ve done a good job, cleaned up after themselves, and interacted with her.

Safe Step tubs are manufactured in the town we live in. We got the walk-in tub and my husband loves it. He is handicapped and it was getting very hard for him to climb in and out of a regular tub. But with Safe Step, it's easier for him to sit down and take a bath, instead of trying to stand up and not fall over. Having the tub is a convenience for him and a pleasure for me. I love it for soaking in. Yesterday, I was volunteering at a place where I was standing on concrete floor and bending over. I was very tired and I came home full of aches. I soaked for about an hour and I was great. It definitely got rid of the aching in my back.

Safe Step's sales representative was very positive, very good and incredible. Their installation team were terrific. They showed up at 8:30 and they walked out at 1:30 with no mess, no nothing. I live in a condo and found them vacuuming the entry way where they had walked in. I really like it when I turn the tub on and the bubbles come up and makes my skin smooth. It’s just fabulous to be in a tub again. I was very pleased with the whole experience from the minute the guy walked in to tell me about buying it until it was done.

Safe Step's installation team knocked a couple of my items, but they were lucky because they didn't do more damage than what they did. I didn't notice until they were gone, and I fixed it myself. On the other hand, everything was okay with the sales rep. I like the tub's hot water, bubbles, and jets. They would spray water out, and it's good for my skin. However, I made one mistake when I got in and filled it up, and I didn't have the door closed all the way down, so the water ran out on the floor. It made a mess. I only got to use my Safe Step one time, though, because I've had hernia surgery, and I can't get in the tub yet. I just had another shower put in before I had the walk-in tub, and I've been having to use it. I could probably recommend it.

I have called several times to have several repairs done to my Safe Step tub. Starting in February of 2015, I had a leak in the plumbing. When I called, I was told to find a plumber to do the job and they will get paid directly from Safe Step. Plumber did the job but was not happy with how payment was handled. So it was no wonder that he would not do a job for this company again. In February of 2016 I contacted Safe Step again to have the heater in the seat and the lights repaired. They told me to find an electrician and they will do the same like the plumber. Well, that did not go over too well so I asked them to find one that will work with them. I have not heard anything since then and my recent calls keep going to voicemail and are not being returned. If you live in Hawaii and do not reside on Oahu my advice to you would be to think twice before you buy. They may have a good warranty but only if you live in certain areas!

We got a Safe Step walk-in tub and their installation team was very pleasant, thorough, and fast. Their sales rep was also very good. We love our tub and everything about it. I can’t even get my grandkids out of it.

My aunt told me about Safe Step. She had one and she loved it. The sales rep was a nice guy and he knew what he was doing and talking about to make a deal with us. Their installation team pretty much kept to themselves. I'd look in on them and see how they're doing, if they needed anything, and they were real nice. As for the tub, I like the massaging jets.

First of all they send down fast talking sale man and by the time he gets done you are so tired. He said you need this... you should buy this... about 3 times. They won't come up front and tell you the price until you ready to sign. Don't like tub because it take too long to fill, my toes are all shrivel up by the time the tub fills up. Also had to buy new water heater which again more money. Sorry we ever bought the tub.

I love the massage and the micro clean features of my Safe Step walk-in tub. Their sales rep and installation team were good, too!

My husband called Safe Step. They came to inspect the very next day and set up an appointment. Premier Bath was the other one we were checking into but they never got back with us. We were just researching but we decided to go with Safe Step. We were most impressed with their installation team. They came here yesterday because we had a problem with one of the jets which they found and fixed.

I love Safe Step Walk-in Tubs. Their representatives and the installation team were wonderful. They had a great sense of humor, too. I was busting them so they went along good. My favorite thing with the tub is being able to get in there, relaxing, soaking and sitting there for hours.

The Safe Step sales rep was great. He described everything and went through everything completely. The installers were great too. They came, got the walk-in tub put in and got everything cleaned up in a timely, efficient manner. I definitely like the tub for relaxation and my favorite part is definitely the jets.

The sales rep only came for the one visit when we bought the tub. He was pleasant and answered questions. The installation team was also great and super, and my husband was pleased. He said they were very well trained and knew what they were doing. With our new Safe Step tub, we like to get to sit down for the shower and at our age and our physical condition, it's difficult sometimes to stand up. I have waist-long hair and I was going to cut it off but just to stand up to get it all shampooed was a hassle. And now, I don't have to. Everything is easier with it now and it does feel good on my body.

I was tired of going to the gym to use a hot tub. So I got myself a tub from Safe Step. They're fantastically awesome, from the sales rep to the installers. We had a problem with the circulation pump and they had to borrow it from another unit they had on the truck. But they got me in on the same day. I haven’t been able to use it because I had a shot in my lower back and I couldn’t use hot tubs or bathtubs. But for the first couple of times I did use it, I felt very relaxed in it. My problem with it would be how the water drains. And it seems to sit on the top of the tub and I have to use a squeegee to get it to go into the tub after I'm done taking a shower. But I like everything about my tub. I like the whole product design and the installation process, though it was a little noisy, but they couldn't help it.

My wife and I are both old and we haven’t had a bath in a bathtub in years, and so we enjoy our Safe Step tub very well. Their sales rep was very nice. He explained everything to us and the installers did great and cleaned up the tub. The tub does wonders for our legs and it's relaxing, too. I sit in there for 30 minutes when I'm tired.

My mother convinced me to get a Safe Step Walk-in Tub and I like the whole thing about it. I don't have to crawl in and I can just get in. I'd recommend it.

Interactions with the sales rep of Safe Step were very pleasant and mostly informative. However, they educated before the fact and not after. And that’s something that Safe Step needs to work with their sales rep a little bit better on. They need to educate them more on the way things have to be manipulated in order to do the installation. There’s turning and twisting that they have to do to get the tub in the home. So even though they’ve got this measurement that fits, they have to understand the measurement that is greatly larger where they have to turn the piece of equipment to get it in there. And this guy didn’t take that into consideration. But the installers seemed very nice and informative. They were very courteous about doing as minimal destruction and they explained everything that they were going to have to do.

I like the jets in our Safe Step tub. The sales rep I dealt with explained everything very well. He was very polite and we talked about baths for a while. The guys who did the installation were in and out, but I noticed the next day that there’s a scrape mark in the bathroom.

My husband saw Safe Step's ad, contacted them, and talked me into getting a walk-in tub. The salesman came out to explain it and he made a very convincing case. We got one and we've been very happy with it - it's what I wanted. I like the Jacuzzi and the bubbles it makes in the water as it's supposed to be good for your skin. The tickling from the Jacuzzi also helps out on my many aches and pains. Those are the two things I use pretty much, otherwise I just take a bath. It's been a very satisfactory experience and I'd recommend Safe Step.

The sales representative of Safe Step were awesome. The installation team were wonderful too. They told me every button and screw and what these do. The tub is my favorite. I love the herb bubbles. It’s helping my hives. I’d live in it if I could. I've had my friends come over and look at the tub and they said that it looks so nice.

I saw Safe Step in a magazine ad and they were the first and only one I saw so I chose to go with them. Their sales rep was friendly, courteous and explained the contract and the product to me. Then their installation team was here for a good while putting it in and were very friendly. We conversed and they told me all the things I needed to know about what to do and not to do with the tub and they cleaned up after themselves. They said the company wanted to take pictures of people, so they took a picture of me in the tub before they put it. I'm very happy with, but when the tub got put in, I felt I don't want the old bathroom. So I'm on hold now and haven't turned it on nor filled it up since I'm getting the rest of my bathroom done, but I'm excited. Overall, they were professional and they connected the right pipes and did a good job installing it.

Safe Step's installation team was nice. However, they didn't hook up my spray nozzle. Although my basement is full, I don't think it would be too much trouble to hook and fix it. I'm hoping I can get that fixed, but other than that, I love it. I like being able to get back in the tub and soaking my feet. I still need somebody to help me a little bit, but I can get the spray on towards my back and legs, all by myself. Also, I have arthritis in my shoulders, and can't raise my arms. I'm in a good deal of pain, and a hot bath always helps.

I like Safe Step Walk-in Tub especially the massaging feature. I have less aches and pains from the therapeutic effect of the tub and I'm more relaxed. I think it's a good investment and as I'm getting older, I find a greater need for it. The sales representative came out, visited and went through all the questions that I had and information that he had to give to me, so I know what I was doing. Then I watched what the installation team were doing and made sure they were doing it to my satisfaction. They cleaned up after themselves. So overall, it's a very good experience.

I called one of the Safe Step Walk-in Tubs representatives in Tennessee, and he knew what he was talking about and assured me that the product had a very good warranty on it. Within a few days, I was called by the salesman who is a gentleman from Denver and said he could come right down and talk to me about it, which he did. He did a very good job of convincing me that the installation of the tub could be done here on time and with all the guarantees and that they could be out in a week, which I didn’t believe at all but they were. He also said that the installation could be done in half a day, which was exactly what they did do. The installation guys did an excellent job and knew what they were doing. I could tell by watching their work. They were very efficient and gave me confidence that the thing would work right.

Being 75 years old and using a body soap in the shower, it gets slippery and I can't even wash my head with one hand. That’s when I said, “I could afford it. I'm going to go with it and see what happens with the walk-in tub.” I chose Safe Step for several reasons. One, the door squared the bottom. Two, I don’t have a hose hanging down. It goes into the unit for the showerhead. And three, the drain doesn’t go down to pull the plug. It's got a drain handle on it that’s more effective.

Safe Step Walk-in Tub is great. I've heard good things about them and so far, everything went well. Their sales rep was great and helped us out quite a bit. But I almost missed the installation because when I got to the house, they were already working on it and almost finished. But those guys were also great and really professional. They went through the instructions, the whole nine yards. It's my mother's tub, but I like all the new features that they have like the bubble and the massage feature. I'm crazy about all of it. As a matter of fact, I have recommended it to somebody. I'm also thinking about trying to get one in my house.

The Safe Step tub is for my wife but she's in a nursing home. It takes me longer to take a bath in the walk-in tub. I have a problem with the access panel, though. It's magnetic and it keeps on falling out.

A friend of mine has a Safe Step tub and he said he likes it, so we decided to get our tub from them, too. I could have bought one a lot cheaper, and that's the only drawback I got against it, but It's what my wife wanted. My wife and I are 80 years old, and the tub helps us a bunch.

I'm 84 years old and I've been thinking about getting a walk-in tub for a long time. And when I looked it up on the computer, I decided on going for Safe Step. Their sales rep and the installers were very nice and they were all very helpful. I've had my Safe Step for over a month now but I still haven't figured out how to turn on the jets. And I was really looking forward to them. But one gentleman actually went through the routine to help work everything out. But for some reason, I didn't get that particular step and I've tried everything but I still can't turn them on.

We moved from Atlanta up to where we are now at West End, North Carolina. The house had two bathtubs with showers; one was a remote shower, the other shower is in the tub. I'm 86 and my wife's 81, and because we can't reach and lift our feet up high enough to get in the regular tub, I decided to put in one of the walk-in tubs.

I've only been able to be in my Safe Step tub once, which was a wonderful experience. Because my son-in-law was tiling the bathroom and he's not well, so it takes him a while. He's finished now so I'm pretty sure I'll be able to get in there. But my first experience in there was like heaven. The bubbles were awesome because I have fibromyalgia and arthritis. I came out of there with no pain. Slept like a baby. I'm looking forward to being able to get in there more often as soon as he finishes the bathroom.

All of the people from Safe Step were awesome and I appreciate it. The installers need to be patted on the back. I'm a nuclear engineer and a very big-time perfectionist. Every bead they did with the caulk is perfect. I went with Safe Step because their salesman taught me that it would have been a little bit bigger of a jump for me to get into Premier's tub than in Safe Step's because I'm in a wheelchair. He said that Safe Step's tub is so low to the ground, I can step into it on my own. He's a good guy and made me feel comfortable like they weren't going to rip me off. People love to mess over handicapped people and I think I have stupid written on my forehead. He also showed me how much money I could make as an incentive.

The installation team was very good. However, nobody told me that the tub took more than 40 gallons of hot water. When the salesperson measured the space, he said that it was fine and if they'll have any difficulties, they'll shove it through the window. I agreed as long as they didn’t tear off my frame. Initially, Safe Step was going to put in a tub that was too big. I had three tubs before they finally got one in. By the third time, I had already decided that I just didn’t want it because it was beginning to be a hassle. So they sent me a baby tub so that I could pay them. They ordered this thing from someplace with the doors off just to make it fit. This tub is so small and it's the worst thing I've ever seen.

My husband had fallen in my original tub, and that can't happen. I saw Safe Step in a magazine, so I thought I would inquire about it. I didn't particularly like the rep asking questions about our health, and him saying he needed the deposit before they could do anything. I gave the deposit, but I don't see a receipt for that deposit coming back to me. On the other hand, I like the tub. Although we haven't used it that much because my husband has been sick, the availability is what I like. Moreover, it has enhanced the appearance of the bathroom and we like that a lot.

Excellent experience with Safe Step. The salesman was very good and the price was better than the others. The person who installed the tub did a great job. It was a terrific installation. We've only had the tub for a short time and I haven’t used it, but my husband has used it several times and is really enjoying it. It's going to work out great for him and he seems to be satisfied. We’d certainly recommend Safe Step to anybody who wants to pay the amount of money. It's very expensive, but it's something that was needed for my husband because he has severe joint problems.

We got a Safe Step tub and we really like their price. The salesman was very nice, helpful, and knowledgeable. The installation team was great, too. They were very professional, clean, and organized. The tub is very comfortable and using it is an enjoyable experience.

I watched one of Safe Step's half hour programs and thought it would be good for me and my husband especially because he has a bad back. The lifetime guarantee was also another factor. The sales representative was very knowledgeable and answered all of my questions. The tub was much less expensive than I thought it was going to be. The installation team did their work and explained everything to me. Everything worked.

I check things out very carefully and where things were made and so choosing to purchase from Safe Step was the end result. My interaction with the sales rep was satisfactory and the people who installed the tub knew their business. I've been happy with my Safe Step experience though we've only used the tub once.

The small bubbles in the tub and the seated heat were Safe Step's selling point so we got them. I like those features and I like playing around with the colors of the lights in the tub. Ever since we have it, we're more relaxed. My wife was in it last night and she stayed in there for a while.

I have MS and I can't get in and out of our bathtub. I fell the last four times I got in it and the neighbors were getting a little upset with me of not showering, so we had to do something. I also have diabetes and have a real problem with dry skin, and Safe Step has really made a difference. I was very surprised and it's almost like a miracle. We were very pleased with the price, the microbubbles, and the help that they gave us in having different wirings put in. The sales representative went out of their way to make sure that we had what we wanted and called us from the main office several times to make sure that what we wanted was being done. They also helped us in getting the electricity put in properly. Then we had a good time with the installation team that came to our home. They were friendly and cleaned up after themselves.

I was inquiring for a non-expensive job when I saw Safe Step's ad. I thought it was very similar so I called them and their guy came down and took measurements. A week or so later, they called and came here, did the job, and didn’t bother me with anything. They just mind their own business. They cleaned up their mess and left after they were done. I'm very satisfied. Since I got the tub installed, I'm more relaxed. I like the grab bars more than anything else and one of the installation guys had me show him where I wanted them. I also showed him where I wanted the jets.

I had wanted a walk-in tub for years. Safe Step said they were made in Tennessee and I like that. The first night that we could take a bath in it my husband really enjoyed it and it has taken the pain in his knee away. I had so looked forward to that tub so I also got in that night and stayed maybe 30 minutes. When I got out, I was so weak. Unfortunately, I had a heart surgery in September and had lots of problems. And so I haven’t been able to use it. But I love the shower even though I paid way too much for it. And I feel safe in it. I just recommended it to my best friend yesterday.

My wife decided to get a Safe Step walk-in tub. I would never have even considered it. I like a shower. They're talking about the little bubbles and stuff that heal things but baths are not clean. Showers are clean. She has EMS and getting weaker, and couldn't sit up on the stool in the shower. We had to spend money having an old tub converted to a walk-in shower to get a sit down tub. She loves it but to me, it's hard get in and out of it. Going in the door, I have to sit down and turn sideways to get the door closed.

We've seen Safe Step's ad on TV quite a bit and my husband told me to call them. Their sales rep was really nice and very knowledgeable about it. It was a great experience. The installation team was fantastic, too. We're really enjoying our bath tub. I like that I am able to sit down and get up without having to crawl out of it. It has bothered my knee but I've noticed in the past week, it's finally stopped hurting like it was at first.

I had Safe Step installed in my new house. I went down and looked at it today as I haven't moved yet. I love it. I think my son's going to call them about the bars that they want to put on my wall since I don't need them.

I like Safe Step's price and their salesman who had a good demonstration. The follow up was good and I even received a letter from the salesman congratulating us on being able to sell it to us. The tub is still new to us but we haven’t had any problems. We like everything about it. I've been well satisfied and my wife loves it, too.

Safe Step's representative was good to talk to and has done a good job representing Safe Step. The installation team did a good job as well. I would like to sit in there and soak in my walk-in bathtub and I like the warm swirling water. Overall, I'm satisfied and I'd recommend Safe Step to anybody.

I've had my Safe Step walk-in tub for about a month now. I feel a little cleaner since I started using it and I like the jet tub part of it. The sales rep and the installation team were great.

Safe Step has lifetime warranty so we chose them. Their sales rep came twice and was very nice. She let me watch videos, showed me all the information and showed me exactly how they would tear out my old bathtub. I like everything about their tub. The jets and the oxygenation really help with my lower legs and feet for diabetes, and I like the hand-held shower cause I really like to shower off after I take a bath. My grandson who's 4 loves it too. He took a bath last night and took another one this morning. Since its installation, my skin feels a whole lot better. I enjoy my bath and I've got all kinds of bathing essentials, use the massage and turn the lights off. I've used Epsom salts and Dead Sea salts to make it just like a spa. I really enjoy it.

I purchased Safe Step because I heard that they were top of the line. I like the jets. I like being able to sit in the warm bubbling water and get in and out of it. However, although it does get rid of the water fast, I'm surprised that it seems like it takes a little bit of time to fill it. But other than that, I'm glad that I am able to take a bath again. I haven't been able to in a long time. Also, I can use it to shower since I'm in the middle of getting my bathroom redone, and I had my showers taken out, but there is the portable shower in the tub. It's very relaxing, a stress reliever, and it's worth it. In addition, the installation team did a good job.

We bought from Safe Step because of the reviews and quality of the product. The sales reps were great. They came out and showed the tub. When the installation people came to put it in, they were very nice, did everything, and cleaned up. Safe Step called several times since then to check on it. My mom likes the jets and micros, and she seems to have less aches and pains. The only dislike we found is that using the jets increase our power bill quite a bit. The electricity of using and leaving it running for quite some time is the only disadvantage. Everything else has been an advantage.

I chose Safe Step because of the warranty and it's American-made. Right off the bat, everything was fine dandy. The sales rep was super, and the installation team was polite and thorough. They’ve done a good job. The tub is for my mom and she loves it. She says it works with the therapy part and she is very happy with it.

I decided I wanted to get a tub, and Safe Step was my first choice. I love the it! It's wonderful, and I like my shower.

I purchased from Safe Step because number one, everything's made here in America and number two they're all fiber glass tubs, not plastic. The installers were fantastic. They came in, tore out the bathroom, put it all back together in about eight hours. That was including all the plumbing, electrical, all the finish work. And they didn't leave any dirt whatsoever when they left.

I had seen the ad for the Safe Step Bathtubs and decided to get them because they have a lifetime warranty on their product. The sales representative I dealt with was lovely and he covered everything. However, there were a couple of things that I requested from him such as where the shower head should go and why. But the installation team have their own way of installing it, wherein the shower head faces the person sitting. So in their case, there was a lack of communication between one person and the other. I wanted the shower head to go in the back, so my shower head did not have to be moved. I told them about it and they said, "Oh, no. This is what we're supposed to do." After all the work was done, they then went back and verified it, then they told me that I was right.

I have the tub for only three weeks now and have been in it once. It's so sophisticated. I drive a Porsche sports car for about a year now and there are buttons I still can't figure out and I'm feeling the same way with the tub. I shampooed my hair and couldn’t get the spray to work, so I took my head on to the faucet. I have to call the guy who explained it to me and see how he worked the spray. I also couldn’t figure out how to let the water out so I had to climb over the thing to get out. I have the cheat sheet and finally found out how to. Everything else is fine and I'm very happy with Safe Step. They were very nice, polite, and gentlemanly. The installation team was wonderful and did a super job. I'm very satisfied with the tub so far.

Safe Step was wonderful. They got the tub in in half a day and I have thoroughly enjoyed it, especially the jets. The sales rep was very knowledgeable and helpful. Comparing to other brands, I thought that Safe Step's was presented better and the guarantees and warranties were much better as well. I would recommend them to anyone.

Safe Step seemed to be the best so I went with them. Everybody there seemed nice and very professional. However, the door of the tub needs to be a bit wider because when I get in, it makes it kind of a little high elevation with the door because the door swings in. Also, my main concern is that I have not gotten a bill yet. Other than those, I like it so far.

My previous tub was too big under the floor so when I saw Safe Step's ad on TV, that’s when I called them. I had no idea how expensive it was, but it's worth every penny of it. The tub is amazing and it's unbelievable how nice it is. I don’t see how anybody can get by without one. It feels great to get in and out of it. And it seems like I can get a lot cleaner than I could with a shower.

Our old tub had sliding glass doors and twice I had not quite gotten my right foot totally up over the rim of the tub and I fell out of the shower twice. So I talked to my husband and said, "Maybe this is not gonna be the long term solution. We need to look for something, if we're gonna stay here in this house. We do need to redo the bathroom, we do need to get something safer, we need to get something figured out here." My husband and I are getting older, and I thought If something happens to us, we're in a walker or a wheelchair or whatever else happens to us, we still need to be able to be bathed.

Compared to other walk-in bathtub companies, Safe Step's quality was better and their features were included in the price. We had a very nice discussion with the sales rep and he was very nice and informative. Their installation team was professional and they did a good job. I haven't used our tub yet but I think it's a very nice and put-together piece of equipment. My mother-in-law thinks it's very comfortable and I think it's what she actually expected when she made the purchase. Overall, it's an excellent product.

I was convinced to buy the walk-in bathtub after talking to the Safe Step salesman. He was real nice. The installers took the old tub out and put the new one in. The whole experience was pleasant. I like the tub and the jets. I feel relaxed, and have recommended it to others.

We just had the Safe Step installed two weeks ago. The sales rep was very polite in his presentation and we were very pleased to have him. The installers were excellent in doing their work the day that they put the walk-in shower. I like the chair feature very much. I'm more relaxed and I feel confident in since having my Safe Step walk-in shower.

I have emphysema and I can't step over a regular tub so we purchased a walk-in tub from Safe Step. I have also recommended it to my friends. Everything was good from their sales rep to their installation team. I really haven't filled it up to where all the jets are but it feels good not to be stepping over into a tub and losing balance. I just walk in and sit down and close the door.

I got Safe Step because it's made in America and I like all its features, especially being able to sit down on the warm surface. The sales representative was great, knowledgeable and friendly, I couldn’t ask for anything better. The installation team were perfect. They knew exactly what they were doing and there were no messes. Overall it's a great product.

Safe Step was the best walk-in tub company among the companies I checked out. Their sales representative, Chad, was very nice, helpful and knowledgeable. After he left, he told me to call him if I needed anything before the installer comes. So far, the only problem I have was not getting enough hot water. So, I called Chad and he said I probably needed a bigger hot water heater. He went and checked it out. I also had my plumber come out to check. Now, he's going to see if he can put in the regular one which would be about a 50, 10 gallons more than what I have. If not, he'll have to tear all that out. All this was not explained to me. My plumber will let me know. And if I have any problem, I'll call Chad. Other than that, I love it. It looks good and it felt good when I got in there a couple of times. Also, my installer was very nice. I have recommended them to others.

The Safe Step tub sales rep was very knowledgeable and friendly with me. I love the air bubbles. I had a bruised heel and using the tub makes it easier for me to walk.

Safe Step Walk-in Tub costs quite a bit. We’re on retirement income and I didn’t think my wife would go for it but after she decided that we would buy it, I told the salesman that I would have given him a snowball’s chance of making that sale. But he did! And I had a nice bath in it this morning. However, I had problems figuring all those switches out, but I think I might have it under control now. I also found out how to make them go a point down, that way they don’t go all over the ceiling. I like the water hot and I’ve ran out of hot water. We just built this house and our 50-gallon hot water tank is brand new. I don’t wanna buy another one. But there's this kind where it heats the water as it goes through the coils and the water is constantly heated that we need not have a tank to keep hot hour after hour. I wonder if that works on one of these things? I'm satisfied, but I’ll like it even better when I get everything figured out.

I first heard about Safe Step when my friend's client put one in. She had done a lot of research so once we've talked, it sounded like the one that would best fit my mom's needs and appeared to be the best one to go on. The sales representative was nice, helpful and did a wonderful job explaining everything that we needed to know. Also, the installation team was great. They came in, got the job done, and left everything clean as can be in just a few hours. They knew what they were doing and explained everything when they were done. It was really good all the way around from purchase to installation. I definitely would recommend them.

Safe Step's sales rep was good as well as their installation team. As per the tub, I especially like its water circulation. So far, I'm a happy customer.

Had the sales rep come to our home to show us the tub. He was very knowledgeable, but some of the "stuff" he stated was plain hooey. For instance he indicated that by using this tub with the MicroSoothe Air bubbles your diabetes could be cured. Uh no. Air bubbles no matter how fine will not cure diabetes, especially Type 1 which is what I have. The installers were not very professional in their attire but did great work. Friendly and informed me of any problem or potential problem they saw while working under my house in the crawl space. Expensive, but worth it in my opinion. Many extras with this tub that other suppliers provided but at extra cost. Looking forward to being able to soak in the tub once again!

The Safe Step sales rep and installation team were excellent. My mother had already fallen twice so we purchased the tub for her. We like the simplicity of the tub and my mother feels better since she has been using it.

I was told that Safe Step was an American made product so that's very positive and that went a long way with me when I was selecting a bathtub company. The sales representative was very good. He put on a good program and he seemed, for the most part, know what he was talking about. The installation team was very professional and direct to the point. They got the job done the same day, didn't fool around and cleaned up after themselves.

I have nothing good to say about Safe Step because it wasn't put in the way it was supposed to. The rep told me it was good for arthritis. But, my arthritis is killing me now. The tub was nice one day, it's bad the next. It's not doing what the rep bragged it up to do. I am not satisfied with my experience.

We called Safe Step Walk-in Tubs after seeing it on TV and they came out. The sales rep was nice and the installation crew was good. I've had a flu so I hadn't had a chance to get in it much yet. We got it because I couldn't get into the shower or my bathtub. Everything is lovely but I miss my shower because I couldn't take a shower in it. But then, it was what we needed so it serves its purpose.

My bathtub was small and I've always wanted a Safe Step Walk-in Tub. Their sales rep was awesome and their installation team were incredible. First time I used it, I had a problem. I was pushing the button too hard. I didn't know that it just needs to be tapped but I got it all worked out now. It's like having a jacuzzi not outside but inside the house. Everything's good so far and I'm very happy. However, it's a lot of money and I was never offered a different tub. I thought there was only one kind but it would've been nice to have choices. Nevertheless, it was an excellent experience.

Safe Step Walk-in Tubs had some features that I like so I purchased from them. The jets are my favorite because I have arthritis and it relaxes all of my muscles so I can sleep a little better at night. I had a very nice sales representative come up from Florida. The installation team knew their job, and they cleaned up after themselves. It was a good experience.

The cost was a big deciding factor for us to purchase from Safe Step Walk-in Tubs and we also like that the tub had a metal frame underneath it. The sales representative was very knowledgeable, pleasant, walked us through the whole thing, showed us a nice video and that's what sealed the deal for us. The sales staff and installation team were great. In my effort to hurry up and get the tub for my husband who's handicapped, I tried to be proactive and almost made a mess out of all the financing. The financing people at Safe Step were so kind in helping me get through the process and fix what I had messed up. We are also really happy with the installation guys who were also very kind. We had some plumbing issues that they worked around with no problems.

I had one of the best consumer experiences I've ever had in my entire life with Safe Step. The rep was incredible and treated me like gold while the installers were highly professional. The tub is like a Mercedes-benz in my bathroom and I like its MicroSoothe feature. Since I had it, my joints don't ache as much and my circulation feels better. The president of their public relations firm told me about the company and I've learned that they got a national program where they give away tubs to people in need. They find hardship stories all across the country and provide those tubs. It's not something that any other tub manufacturer does. It's a world-renowned program and has gotten a lot of media attention.

The installers did a good job in installing our Safe Step tub. But I didn't find out until one week later that our tub doesn't have a hot water heater in it. The water gets cold in a hurry so it needs one built-in.

I had an enjoyable and excellent experience with Safe Step. Their sales rep was professional and thorough in his presentation. The installers were great. They went about their job and all of a sudden it was done. Also, they cleaned up after themselves and showed me how to use the tub. Among the tub's features, I like the lumbar because I have arthritis in my back.

I like the way Safe Step came across so I got my walk-in bathtub from them. I also like that they had very favorable reviews online. Their sales rep was excellent. It took her an hour and a half to discuss the product but it's very interesting and very well done. The installation team was also good.

I like the Safe Step tub especially the hot seat. My wife also loved the tub before she passed away. On the other hand, the tub is not working right. I’m not getting any pressure out of it from on the seat. One time, everything was working and the second time, the front part wasn’t working or the back part wasn’t working my legs. I like to have Safe Step check and see at what heat it’s set on at the water tank.

The sales rep from Safe Step was very confident in what she did and explained well and I was very happy with the installation until we had a problem. I let the installation team do their job and they did it very well except for one thing. When they left, I noticed that the grab bar is a brushed aluminium instead of chrome like the other. I called the sales lady and said she referred me to the service guys and they said that they put in chrome on the tub. I don't believe that at all. So I called the service department twice and I've never gotten any results from them. I sent a certified letter to the owner and had it returned to me because evidently he doesn't take mails.

I had a very enjoyable experience with Safe Step. I called two companies and they came first. The sales rep was really informative and nice. He's a good salesman. The installation team was clean and fast. They also showed me how to use it. I like the jets although I only have one thing that I would change on it - the switch that cuts on the back jets is too far for me to reach and I would like to have it touch my back with the rest of them.

The Safe Step rep was good and polite. She listened to our questions and was very knowledgeable. The team that did the installation was really good. However, I do have one issue. I have hardwood floors in my bathrooms and they did not put any protective covering and did an awful lot of scratching to those floors. I didn't like that. But apart from that, they had a lot of extra work to do and they did it without grumbling.

I got the Safe Step for my mother. The sales rep was good and very knowledgeable. When the installation team came, I was not initially there but they had to call me before I got there and they called me when I left. Everything was clean when they left.

I had tripped on my own bathtub so I decided to purchase a new one from Safe Step. The sales rep was good and the installers were very knowledgeable. I have some questions that I need to talk to them about but I can work that out. I'm also going to have to use a chair in it since I'm 90 years old and I need some place to sit.

Safe Step sales reps were nice, knowledgeable and assisted me with my questions. The installers were nice and friendly too. They cleaned up everything. They ran the vacuum cleaner and sprayed down rugs all through the hall and didn't make any mess at all. But, I don't like the left side door. I would have picked the right side if they asked me what I wanted. But it's easy getting in and out of the bath. I'm trying to get in touch with somebody because we decided we'd take our savings and pay off the amount instead of paying monthly. The personnel wasn't answering the phone at first, but I got a hold of someone and they'll mail everything to us by the 27th.

My wife is sick with cancer and unable to use the old tub. I thought that maybe if I could have a Safe Step tub for her, that would help her some. So I had Safe Step come in and put in the tub. They said they usually do it in about four hours but they did it a little less than that. They were very professional - took everything out and put something on the floor to keep them from tracking in dirt on the floor. After that, they cleaned up. I’ve told several people and they came in and looked at it. It was a nice job.

The salesman who came to discuss the product was very knowledgeable and polite and I was impressed with the product and felt it would probably meet my needs and pd a 1,000 dollar deposit on my intent to have a tub installed within a year at the quoted price. However, during the last month I have encountered some new health issues and financial issues that have interrupted my plans and I have requested a refund of my deposit. This is where I have become totally disillusioned with customer service. They have refused to refund my deposit and have requested personal information to justify my request to cancel the order!

I was in South Carolina visiting my sister-in-law for her son's birthday. She had a Safe Step walk-in tub, and when I got into it, I truly liked it because I had arthritis in my knee and couldn't step over the tub anymore, so I decided then that I was going to get one for myself. The sales rep was very nice and good. My husband passed away, but I have my two sisters and a friend here, and he explained everything to us. Then he left me a little card that shows everything, like how to turn on the water, the jets, and all the other features. The people who installed the tub came from Jacksonville. There was one that was in charge and three more guys. They were very nice and cleaned up everything.

I knew that my daughter had had Premier out to her house and they were gonna charge her an ungodly price, so I didn’t want to call them. I called Safe Step and they sent a man named Bob to talk to me. I was happy to hear everything that he said because I have bad arthritis, clogged arteries, and I’ve had two back surgeries. I was also happy with all the things he had on it like the aromatherapy, the jets and the heated seat. And it just seemed to be more up to date than the ones I had seen on TV.

My wife is handicapped and needed a walk-in tub so we got a Safe Step installed a month ago. Their sales rep did an assessment of our house, and looked at everything. We don't have the money to reap out a brand new energy efficient hot water heater and put another one in. The sales rep told us our heater was great and he wasn't worried about it at all, but it wasn't. I wasn't very happy about the assessment. It also upset me that we gave him our income and he told the people that were going to finance the rest of the tub a different income than what we told him. He said he needed to do that to get the tub financed for us. I didn't feel that the salesman represented himself well. He told us whatever we wanted to hear but we're not getting that. On the other hand, the installers have done a great job and explained everything to us very well. They were great guys and I was really happy with what they've done.

I love my Safe Step walk-in tub. About a week before I called the representative to come out and talk to me, I almost fell in my tub so I knew that I had to get something that I didn’t have to try to step into that high. The sales representative was very courteous, informative, and a nice gentleman. When the installers came in, they were very courteous and they introduced themselves at the door. He told me, “I got two other guys with me. We are finishing this today. We’re not gonna go to another day. When we leave here today, it will be installed and usable.” And they did it. When they got through, they cleaned up after themselves. I was thinking, “Oh, Lord. I’m not gonna get all of this stuff,” but they cleaned all of that up so what little dusting I have to do was for the usual kind of fallout and the floor is beautiful.

I like all the features of the Safe Steps tub and would recommend it to others. Their sales rep was very knowledgeable, nice and explained everything extremely well. Their installation team was also fantastic and cleaned up really well after the installation.

I haven’t used my Safe Step walk-in tub too much because the water heater doesn’t give enough hot water so I’m going to have to get a new one. I don’t know what size mine is but it is evidently too small. I like the jets in the tub. I had some problems with my legs and back and since its installation, my legs are doing better. I can’t use the back ones yet because I don’t have enough water in there and I’m hoping I can get this water heater fixed so I can use it for my back. The sales representative at Safe Step was very nice. The installation team were nice as well, and did a good job. I’m very pleased with the tub.

The Safe Step sales rep was absolutely awesome - very thorough and courteous. The installers were very considerate, patient and cleaned up themselves once they left. Since the tub's installation, I've had less aches and pains especially with my feet which I've had a lot of trouble with. The soaking helps. Also, among other tub features, the water jet and its flexibility have been my favorite.

I was going to call other companies and review each one but the Safe Step salesperson wouldn’t let me get off without buying the bathtub and I was put in a situation where I couldn’t say no. He gave me a discount and I ended up spending more money than I should’ve. He was supposed to bring me some rose and vanilla scent to go in the bath vent but he hadn’t done that yet. I can’t use the bathtub as often as the reps told me because I don’t have the energy enough to do it. I use it every other day and I’m able to get in and out which I wasn’t able to do with the other tub.

I'm very pleased with Safe Step Walk-in Tubs and I would recommend it to anybody, especially if they're older. We liked Safe Step since it had a lot more features. They have very nice service and the sales representative was very helpful. I liked the jets, the lights, and the water changing colors, which is cool. Also, the micro beads are really good. When I take a bath, I'm not as stiff as I was and it really helps if I've got a backache.

We preferred Safe Step because it has more bells and whistles than other walk-in tubs of the same price. The sales rep was fine and knowledgeable, answered all our questions. The installers were very focused, concentrated and did a good job. We haven't used it as much as we would like to because we need a bigger water heater but we would definitely recommend it.

I am satisfied with my Safe Step walk-in tub. I like the heated seat, the microfibers, and the water pressure adjustment. Their representative was very informative and had answers or sought out answers to the questions I had. The installation team did fine too.

When the Safe Step rep came over, she went over the tubs, the prices and even comparative prices with other companies. But, my wife had already made up her mind to purchase before the rep even got here. When the electrician, plumber, carpenter and working manager went here, I thought it would take them about a day to a day and a half, but they were in and out in five hours and did a beautiful job. They were excellent. The jets was the only big thing for me because I'm used to showers. My wife loves it because she can walk in as it's hard for her to get out of a tub. She loves the exfoliating feature as well. The communication and service in Nashville was real good. They seem to know what they're doing, I can't complain at all.

Safe step's sales rep was very knowledgeable and friendly. The installation team came in at 8 o'clock and were gone at 10 minutes to 12, all in and gone like they'd never been here. I like everything about my tub.

The Safe Step walk-in bathtub looks good and feels wonderful. The tub sold me on it - the way that the jets were on the back and not on the feet, and the heated seat, and all construction of it. The sales rep was an excellent salesman. He had his manners and he was good. The installation team came in, laid their plastic everywhere to keep it clean and did their job. They showed us how to work the bathtub and they were gone. I’m pleased with the whole experience.

The installers were great and did a good job. They cleaned up where they were working but they left dusts in the rest of my bedroom. Other than that, they would have been here one day except they forgot one part and had to come back the next day to put it in. A year and half later, I can't fit in my tub anymore. It's too small. I called Safe Step to ask for a bigger tub but they said they can't do it because it wouldn't fit through my bathroom door. I had to go through another company to put me in a bigger one.

Safe Step had more options than other companies so I chose them. The sales rep was a neat guy and the conversation I had with him was awesome. The installation team were good guys, too and I enjoyed my interaction with them. I've had less aches since having the bathtub and I like all its features.

The sales representative at Safe Step was very personal and this may have been the reason I bought the walk-in bathtub. It was even better with the installation guys, Jimmy and Dan. They were fantastic and I was truly satisfied with them. I like all the features of the walk-in tub: the oxybubbles, the jet, and all the little bells and whistles. The only thing is that it takes about 75 gallons to fill it up, and I've got a 55 gallon water tank. They said that'd be no problem, but you've got to make sure nobody takes a shower or a bath. It took some adjustment, but we like it all.

I got a back problem and I fell, so for that reason I wanted a walk-in tub. After checking all kinds of medical magazines I decided that Safe Step was the best one to buy. I like the way it is built, as well as what it offers. I got plenty of pains but I enjoy it. The material used to build and make them was very excellent. The sales rep was very knowledgeable, friendly, and he did his job in a business-like manner. Their installation team also did a good job, and I didn't get in their way anymore because they knew what they were doing. I'm very satisfied. The people were very nice and they even sent a thank you letter.

Safe Step's sales rep was very pleasant, courteous, and nice. Our conversation was very interesting. The installation team was very good though at first there was a confusion in the switch but it was fixed. We like the tub's jets when they turn on and massage me and the heat.

The Safe Step sales rep that I dealt with was wonderful. He was very generous and nice, while their installers were fast, knowledgeable and very good. As for the the tub, I like its micro beads features and my granddaughter likes its colored water.

I love Safe Step tub's bath massage feature. The representative who handled our sale was a professional, charming, young fellow who was very knowledgeable about what he was selling. Their installers got here at 9:00, were out before 1:00, and they were very clean and efficient.

Safe Step seemed to have more amenities with it - the heated seat and the level of the door. The person that came out to talk to me about it is very good. She explained everything that I needed to know about it. The installation team was very professional and did a great job in one day. However, I noticed one little area that they didn't finish with the trim. If I had caught it before they left, I would've asked them to put the trim on it so it would look the same as around there. That's the only thing that I noticed that wasn't perfect.

The Safe Step tub is great and I love its little jets. I lay in the tub for 30 or 40 minutes, and then I go to sleep. The company also has excellent sales reps who knew what they were doing.

The Safe Step installation team were very good, in and out in four hours without leaving any mess to clean up. I like my tub's microchips. It's relaxing and therapeutic. I feel good. The next one should come with a radio and stereo.

The Safe Step's salesperson has been very nice and the installation team was great. The tub is nice, especially the ease of getting in it.

I had a very enjoyable experience with Safe Step. I called two bathtub companies and they came first. The salesman was informative and real nice. The installation team was fast and clean. I like the jets but the switch that cuts on the back jets is too far for me to reach.

The sales representative at Safe Step Walk-in Tubs was very good and their installation team were fabulous. What they did in the length of time was unbelievable. I just can't get the hang of which buttons to push. And the tub is so deep that I'm going to need a bigger water tank to get the water up above the bathtub. To sum it up, every elderly person like me, at my age and even before my age should have one of these tubs because these are fantastic. I love it and I'm very satisfied.

The MicroSoothe jets in my Safe Step tub are lovely. Their sales rep was great and a nice guy, and the installers that came in here cleaned up after themselves and had it all done in three hours.

We love Safe Step Walk-in Tubs. Their salesman and installers were all very good. They were very professional and we were well pleased with everything. We would definitely recommend them to other consumers.

Since everything with its price and other factors fell in order and worked out, I decided to get the Safe Step walk-in tub. It takes a whole lot of water to fill it, but I love it and use it everyday. I love the fact that I can walk in it and sit down. Also, I've enjoyed talking with their sales rep. Safe Step is a great company and I would recommend them to a friend.

I broke my hip so I called Safe Step to have them send me a packet. Then they sent me a salesman with a packet, and he was very good. He sold us the tub one night and it was installed after a week. He explained everything and made it sound good. When he said, "This is an American company and it's made by Americans", that put the final settlement on it for me. The installation team did fine work. They had to remove woodwork from the door to get the tub in and they've put that all back nice and left everything as good, or even better than it was before.

Over other walk-in tub companies, I chose Safe Step for the value and what I get for the money. The salesman was good, knowledgeable and wonderful. He explained everything and showed comparison pricing. The installers were great and thorough. I had a good time with them. They did everything efficiently and it looked wonderful. I like the jets and I can sit and relax in there and soak in the tub for a change instead of the shower. We got a call from the main office welcoming us to the family and we got a card. I thought that was nice. It's a wonderful experience.

The big reason why we installed the tub was for Pete because he is very disabled and can hardly walk. It was very hard for me to bathe him but with the tub, it has become a lot easier. It helped me out immensely. Safe Step did a great job and did what they said they were going to do. They were very careful and cleaned up after. The tub was installed in a timely manner, and it was a good experience. I’d recommend them.

We love all the features of the walk-in tub we got from Safe Step. The micro-bubbles feature help with circulation and is very helpful. The installation also went off very well. They were in and out of here in one day and we were very happy about that. But we are waiting for them to come back because they had to take our bathroom door off and when they took it off they had to take the frame off too and the door wants to stick a little bit. And even though we like the tub we are very concerned that we've never received an owner's manual with it yet. We have called and requested and they told us over a week ago that it was being mailed from Tennessee but we still haven't received it. But up to this point they've been very good.

I needed a hot tub because of health issues, and we got the Safe Step walk-in tub mostly for practical reasons. We are in a much smaller place and it wasn’t cost-effective to get the hot tub, but I researched and found that it has the hydrotherapy and jets were involved in it, and it would fit in the space we had in the second bathroom.

I liked the idea of how much safety features it has, reason why I chose Safe Step Walk-in Tubs over others. The best feature of the tub for me is the MicroSoothe jets, especially for my husband who has circulation issues. I think everybody that has an issue getting safely in and out of tubs should have one of these. Moreover, their sales rep was terrific. She had a tremendous amount of knowledge about the tub and when she got to know my husband and I, she could actually point out where it would improve our quality of life. We are both disabled so she just knew exactly how it would help us. And she was 100% right.

There are a lot of features with the Safe Step tub, like the aromatherapy and the different colors I can use, and I like them all. Everything makes it a smooth, comfortable bath, and just the ability to soak is great. It seemed to be the best product in the market that's why I chose them over other walk-in tub companies. However, getting the installation team here was tough, but once they got here, they were really good. Unfortunately, there was one little error they had to come back to straighten out a couple of days ago which they did without any problem and I couldn't be any happier with the tub.

Safe Step is hospital-utilized thus I chose to purchase it. When I told the sales representatives that I want it, they came back to take a look and take measurements and said it fits right in. They didn't have to tear down walls and I'm very happy with that. The installation team's verbal communication was excellent. They told me everything they were doing and I was very happy with the work. It turned out perfect - it was a beautiful installation. I like the fact that I don't have to step over a one-half foot wall to get out of the tub and I do not worry about slipping. However, the existing piping that they had to tie into is very slow to drain and I need to get it cleaned out or figure on how to replace the pipe. It takes as long to drain as there is to fill. Other than that, I'm very satisfied and would recommend it.

My husband had fallen in the shower before, so we got him a Safe Step tub. It has different advantages over other walk-in tub company and since installation, it has eased my mind that he won't fall.

Safe Step was advertised in some book I got in the mail. I said that this would help me and my husband a little bit, that was really a concern. I’m enjoying it and all of the attachments on it--especially the one that would wash my back off when I sit down, do most of the things it said and does. The guys that came out and installed it were very cordial and nice. They worked real hard and each one had their own job. They got along well and did everything to satisfy us. They were very good. However I didn’t ask how much it was and when he told me, I said, "Oh my goodness!" It's worth it, and I hadn’t realized it was such a high thing. Overall, we're very well-satisfied and we've been recommending them. We love it and we're doing fine with it.

I'm enjoying my Safe Step walk-in tub. I like the bubbles because it relaxes me really well. The sales representative presented his briefing well, and I enjoyed it. Also, the installation team was wonderful, and seemed like they did it in nothing flat. I'd recommend Safe Step.

Our interactions with their rep and installers were great. Their installers were in and out in about six hours and they showed us how the bathtub works. Everything went well and the tub is exactly what I wanted. I love its whirlpool action on my legs.

I really enjoy my Safe Step walk-in tub. It's really nice and I like all its features. We had them come out and they explained everything about the tub. The installation team was wonderful, and did a good job. They took everything out before they put the tub in and they cleaned up everything. You couldn't tell they had been in there.

I enjoy my Safe Step walk-in tub very much. Since the first time I turned it on, the back jets came on forceful but that has been taken care of - that was my doing. I didn't have enough water pressure. I also don't have any problems with the installation team. They came in and within seven hours, they were completely done and cleaned up. They gave me directions, a number to call, and my papers to sign.

We had tried to get a tub through Premier Care and we had an interview with one of their salesperson back in 2012 when I was going through chemo. They told us we would have to hire an electrician to do the electrician work as well as a plumber. That turned us away from them. At that time I didn't want anybody else in my house, having to deal with them coming in and out and all the extra noise. But with Safe Step, they took care of everything. We didn't have to worry about anything else.

The people from Safe Step showed up at a good time and were really nice. The installation team helped us moved things. Everything was professional. We did what we had to do and we're glad we did. We're very pleased with our new walk-in bathtub. We like the micro jets on and in it and the massage water aromatherapy. The main thing is Roosevelt is 85 and he could get in and out of the tub. It's really nice. We're completely satisfied. We've recommended Safe Step to someone else, but they just don't have the money right now but they want one.

Safe Step has been marvelous and everything is going good. We had talked with some other people about other tubs and Safe Step's tub was more attractive to us. We were prepared to have the installation take a day and a half to a couple of days but when the installers came, they did it all in one day. So we were happy. I have knee replacements on both knees and having the massaging portion (when the water shoots out and massage about it) is simply one of the big things that I'm impressed with. Right now I'm waiting for them to send me the paperwork on payments but my wife and I have been using it and we're both satisfied with it.

I like the fact that my tub from Safe Step has a walk-in feature and I'd recommend them to a friend.

Our walk-in tub from Safe Step is for my mother-in-law. She enjoys the jets, the micro bubbles and the lavender aromatherapy. It makes her feel better. We went with Safe Step because of all the features, the service and it being made in America. The sales representative at Safe Step was great, very knowledgeable and helpful. He went above and beyond very much so. Their installation team were nice as they could be. Cleanup was great. We've already recommended Safe Step to someone!

I had an excellent experience with Safe Step. The people who installed this are really first class. They worked here until 10:30 at night. Everything seems to be working well. There are a couple of little issues but other than that, it really is nice. Plus, I like that it is easy to clean. I’m very pleased.

Safe Step is a good choice since they have satisfied the Better Business Bureau. Their sales representative was great, very helpful and explained everything to my mother. All the guys who installed the tub were great too. They were very neat and did an excellent job. With Safe Step, my mother doesn’t have to worry because she's safer. Being able to walk in and sit down, take a bath on her own and being able to feel a little independent at 90, is really good for her.

I’m satisfied with Safe Step tub and I like its massage part. The sales rep was polite, nice and he answered all of my questions.

​I looked at my veterans magazine and invited 3 tub people out to see what they could offer us, and Safe Step was the best for the money. I've had nothing but a stellar experience ​from the time the salesman came out until the installation of our walk-in tub. Everything was great. The installers, which I know are just contractors, worked fast and did a very professional job. They came in prior to the installation, measured everything, and put down papers on the floor so that the floor wasn't racked up. They had everything all figured out even before they came out to install, so that made our experience much better. We like the fact that our walk-in tub is so easily accessible.

Safe Step's installation team said they were going to finish in one day, and they did a good job. Everything is working so far and I love the tub's pulsating water jets for my back. I would recommend it to a friend.

Safe Step is better compared to other walk-in bathtub company and I love the heaters.

Safe Step has about everything for my age--I'm 80 years old and needed something I can get down into and take a bath without falling. The sales representative knew what he was talking about and the installation team explained the unit very good though I have problem in cleaning as they never told what to use to clean it with. So far, everything is very good, I like being able to sit down with it and the seat’s a little warm. The elements that they used with all the amenities are very nice and the only thing is that I have to get another heater as my wife loves it too.

We really like Safe Step. The salesperson was outstanding, spent enough time with us, and kept taking questions. The installers were very good and nice people as well. I had to try the tub three times to understand exactly how everything works but it's wonderful and does what it's advertised to do. We like its jets feature though we didn't have enough time trying to get into the whole bath routine. I'm also quite impressed how quickly the bath drains when I did use the bath as that was one of our concerns.

This is my second Safe Step which is an upgrade. The sales rep was very kind and knowledgeable about the tub. The installers were helpful, and I was very well-satisfied. I like the jacuzzi and the micro vapor, which the old tub didn't have. I'm a handicapped individual and I enjoy going into the tub and running water to relax. It soothes my body because I have crippling arthritis and congestive heart failure.

The Safe Step tub has helped me feel much better. I have diabetic neuropathy and it's definitely helped the aches and pains in my legs. I soak my legs that hurt so much in the tub and instantly they feel better. My favorite feature of the tub is the jets especially the front part that works from the knees down. Right now I have to get a bigger hot water heater to be able to really fill it up to where I need to fill it up. So after that I'm sure it will be better.

Safe Step has been great. The sales rep who came to my house did a good job. He was very professional, and so was the installation team. They were neat, and explained how the tub worked before they left. The tub is for my mother, and she takes a bath in it okay, and at 95, taking a bath is a problem. Overall, the Safe Step tub has been really good.

My mom is 93 and she's got dementia and issues with balance. She lives with me and I take care of her, and I was having to get her in my shower with the shower chair and then stand up without grab bars to get her dried off, and it was absolutely horrible. I needed to find a way to safely bathe her and get her hair washed. Safe Step has made my life a hundred percent easier trying to make that happen. I'd absolutely recommend them. They have been a load off my mind to make sure that she has a safe place to go bath and wash her hair and be able to keep up with her day-to-day hygiene in a safe environment.

We chose Safe Step over another walk-in tub company mostly because of the salesmen coming to the house. Their salesmen were able to answer my questions, were courteous and explained things to me. The installation team were very efficient, effective and did a god job as well. Also, I like that we don't have to get in and out of a low tub. However, I have one problem I haven't resolved yet that I need to call them about.

I've only used my Walk-in Tub one time and my mother uses it for showering all the time. I was kind of disappointed. It takes forever to fill and it wasn’t as thrilling as the guy made it sound. I was pleased with what the young man had said, and I thought Safe Step had the better deal. On the other hand, the installation team was efficient. They came, did what they are supposed to do and cleaned up. They were also friendly and they explained it to me, but explaining it once and reading it is not the same. They need to make a video, put a person in a bathing suit and let them actually demonstrate it because I sat in there the one time I used it and I thought, "Holy smokes, what the heck am I doing here?". I had no clue what to do next. But for safety features, Safe Step was okay.

I had back surgery and needed something to be able to get in easy. The Safe Step sales representative treated me good, was friendly, and answered my questions. The installation team worked on it a day and had to come back the next day and finish it, and didn't leave any mess. I like getting in the tub and soaking in warm water and the jets. Since I've had the tub, it has helped my back out and my feet, and also with circulation.

I got the Safe Step tub because of its walk-in feature which makes it easy for my wife to take a bath. It's expensive but purchasing it has proven to be a good move. I would recommend Safe Step for senior citizens and for persons who are not getting around. Whoever came up with the idea and put it out on the market got a good deal.

I've had a good experience with my bathtub from Safe Step. It's doing real well and I'm enjoying using it. Everybody who sees this tub would like to have one, too!

We're satisfied with our Safe Step walk-in tub. The installation team did a professional job and was polite and considerate. I like the jets feature of the tub. They provide some comfort to sore muscles and my wife particularly has some conditions in her legs that this is good for. The main thing that concerns me is it takes so long for the tub to fill up. We have too much water pressure and yet it takes 15 minutes so that the jets can be turned on. Also, I feel that the jets in the back of the tub are a little bit high. They should be a little lower.

We ABSOLUTELY love this tub! We’re very happy with it! My husband and I have had two knee replacements and I did not like showers and he uses the shower, and I could get in a tub but now with Safe Step, I can. To be able to get in a tub and sit in it is wonderful. I like that I’m able to fit into the water, and it’s nice to have a heated seat.