Safe Step Walk-In Tub Reviews

The sales rep from Safe Step Walk-in Tubs was fine but their installers were horrible. They were very unprofessional. They were completely unable to complete the job the first time they came out because they couldn’t find the water shut-off since it was buried. Then the installer said that he only had a couple of hours work left to do. He had to come back on a weekday to get it completed. It's because they had to get people from the city out to show them where the water shut-off was. The city people had to come dig it up. In the meantime, the installers tore up my yard and left a big hole in my front yard in the process of looking for the water shut-off. They never took care of that.

Everyone from Safe Step was polite. They came right away and I didn't bother to shop too much because the other one said free installation and I knew right away there's no such thing so they're going to jack the price up. Safe Step looked good and it was recommended on one of the channels on the computer. Someone looked at our area, measured everything and we went over the price and I fainted. I was a little surprised that the price was that high but I decided to buy. They installers were excellent and did a great job considering the tight area. They did broke one of my tiles and I haven't replaced it yet.

Before the Safe Step guys ever put in my shower, we checked them out with the Better Business Bureau and they had an A+ rating. My granddaughter called them, then the salesperson contacted me and set up an appointment to come out. I'm glad they did because we had checked with other companies and I wasn't pleased with the way they wanted to do the thing, but with Safe Step, they were Johnny on the spot.

I saw Safe Step Walk-in bathtubs advertised on TV. I like the way their advertisement went and the features that they were showing so I bought their product. The sales rep was great. He knew what he's talking about. The installation team came to set up the tub four weeks early. They were perfect. My Safe Step is really neat. I can get in and out of it easily.

I really like my Safe Step walk-in tub. It had a heated seat and the slip things my husband didn't hear from the other tubs. I’m a diabetic and my feet and legs hardly work. I’ve only got in it once and the next day I felt much better. Its foot massage function is my favorite. It's very easy to get in and out of it. Also, the installation team did a really good job. They cleaned up after themselves and were very polite.

I love the little bubbles in my walk-in tub. It's great that the sales rep explained how everything works. I would recommend Safe Step to anybody!

Safe Step was the first one that came to us and I liked it. I was a little shocked at the price but I figured I would probably be shocked at the other prices too. The sales rep was very informative and not pushy but I didn't like that he tried to talk me into something because it kind of turned me off a little bit. The installation team did their job, didn't disrupt anything and also cleaned up after themselves. I even asked them if they wanted to take a break or something to drink but they said that they had brought their lunch. They worked continuously until they finished.

I just brought a brand-new 40-gallon tub and it's adequate but it runs out of hot water at the end of the bath. Other than that, it works fine. When you use it for a while, you feel pretty good, it relaxes you. The sales reps and the installation guys were fine, we've had some problems and they showed right up to fix them.

When I saw Safe Step on TV and books, I thought the walk-in tub might help me because I was having a lot of pain all over my body. They had a good salesman who detailed the product to me. Both boys that did the installation were very nice and did a really good job. I'm very satisfied with the tub. It makes the pain go away and makes me feel wonderful. The bubbles is my favorite feature on it.

Safe Step Walk-in tubs seem to have a good reputation for the things that I saw online. But I'm a big guy and I had a hard time buying something that neither my wife or I had actually seen in the store or been in. Luckily for my wife and me, they were installing one in another house in our town not too far away a day later. The rep then organized that we could go there and actually get into it and see that we would fit in that thing. And once we had done that, we’re ready to go ahead and buy one. The rep went a little bit out of his way to try to make that happen and he also seemed to know his product pretty well.

I enjoy using Safe Step Walk-in Tubs, it's very relaxing. I've used it about four times, then I'm planning to use a larger hot water heater and it would be great. The salesperson was a nice guy and I enjoyed talking with him. I felt he was honest and I just liked him. He had a good personality. The installation team were all friendly, honest, and were very good as well. I would recommend Safe Step.

I started looking around for walk-in tubs about a year ago. I saw a couple of them but went with Safe Step Walk-in Tubs because I liked all of the jets. Their sales rep was thorough and went through everything. The installers got the walk-in tub in there in half a day. It's good to have a bath in the tub. I’m calm and relaxed only when I get to go take a bath.

My husband is disabled and cannot stand long sustained baths so we were in desperate need of a tub that could be walked in. I saw Safe Step in an ad, we checked it out and was surprised at the price. It said $1,500 off but it's not the $3,000 kind of tub we expected. The sales rep's manner was exceptional. He didn't push. The installation team was very nice and did an excellent job. We just had to clean up in the 1st floor bathroom under the bathroom where the tub was installed because some of the stuff went down into there. As per the tub, we use the jets in the back and on the legs and enjoy it although it wears my husband out too much because he had lung and breathing problems. The only problem is the grout splits about 10 inches on one place in a just a couple of days. Other than that, the tub is working great.

I like Safe Step although I'm still getting used to it. I was expecting just the tub, but it has a shower and I can't fill it up and take a bath because if I use soap it makes too many bubbles. The tub uses an awful lot of water. Then, when we sat on the heated seat, I was expecting the water would be neck-high. It barely comes up midway of the chest and I have to scoot down to get wet. However, I thought that it's going to be good. The sales representative was very helpful and the installation team were excellent, did a great job and cleaned up after themselves.

My wife needed the amenities that the Safe Step Walk-in Bathtub has including the ease of getting into it, so I got it for her. The sales representative and the installers were probably the most professional and best sales people and installers that I have dealt with. Although we have to buy a larger water tank for the hot water heater since it takes a lot of water to fill it up, the tub has been wonderful and my wife enjoys being able to walk in and sit down in it.

My mother is living with me and has had several fractures and we were looking for a tub that she could get in and out of safely. When we called Safe Step to come to our house and talk to us, the man was very nice, informative and good to help us get everything set up. The sales team helped us get a loan for it, secured and with the payments the way we wanted. My husband said that the people who came were very nice, did a very professional job and cleaned everything up. Anybody I’ve had any interactions with over the phone seemed very nice and informative. My mother likes that the tub is easy to get in and out of. I don’t like that we haven’t shut the door good a couple of times and my ceiling flooded. One time, she hit the latch accidentally and it opened up. We didn’t realize it and it flooded my ceiling. Maybe the latch should be on top or on the front.

Our problem with the Safe Step walk-in tub is that we have to get a bigger water heater, which is why I'm not using it too much right now. Other than that their people were fine.

The Safe Step sales reps described the tub really well to us. I like all the features of the tub. I get in it a lot, and it’s good. My husband gets in there too, and he likes it as well.

Mark, Safe Step's sales rep, explained everything about the tub such as which cycles to use and the aromatherapy. I just found out why I couldn't use the aromatherapy, I was wondering why I could never smell them but other than that everything else is wonderful. The installers showed me how it worked. The tub is very convenient and helpful for my son who has autism and gout and was born with cerebral palsy. It was an awesome setup.

The guy from Safe Step who came up here was super nice and a good salesman. We didn't know anything and the question that we asked, he explained everything. We liked him. So far I've been sick and haven't used the tub but I think that it's convenient and nice. My husband has enjoyed it.

My husband wanted the Safe Step walk-in bathtub. He's used it and he likes it. The sales rep was nice but he didn't tell me everything he should have told me. They shouldn't take advantage of old people. On the other hand, installation team put it in and cleaned up after themselves.

I checked everywhere for a walk-in tub. I had one before and the people that did it said that they would have to go through my closet to get a walk-in tub. Then Safe Step came and they were the only ones that would custom make and not tear the walls apart. The sales rep was wonderful and kept in touch with me. He explained everything. The installation crew was outstanding. They cleaned up. Not only did they take the old tub, they took the old toilet too. They're very polite and professional. Probably one of the most professional crews. Was here on time. Got done on time. I just need to get a new hot water tank because when I do the hot water, it only comes up to a little bit more than my waist and I can't soak. So I'm really looking forward to the jets on my back once that's done.

I've been constantly thinking about Safe Step and decided to give them a call. One rep, Mike, told me the story of how the person who invented the Safe Step walk-in tub had his grandmother in mind because she had fallen and wouldn't take a bath. I wanted a walk-in tub because I've fallen a couple of times in trying to get out of my traditional tub, and I got tired of just taking showers all the time. Another thing I was thinking about was that my mother will be 95 on July 1, and she's always wanted a bath because they used to give my grandmother a bath. I thought the walk-in tub would be nice for her. I could help her when she comes out and let her take a bath instead of just washing up all the time.

The gentleman from Safe Step that came to our house presented everything nicely and the installers were right on time and professional. They did what they said they were going to do, for how long and cleaned up after. I really like everything about the tub. We're happy we decided to go with Safe Step. I'm definitely recommending them.

Safe Step's bathtubs are manufactured in Tennessee near where I used to work and the salesman did an excellent job and answered all questions. They're very professional, in all phases from the salesman to the installation. I like that my walk-in tub is easy to drain and easy to get in and out of. Getting inside and outside used to be hard for me since I've had a stroke, but it's very easy now. I also like the microbubbles and water jets. I take a bath more often now.

The salesman from Safe Step who came here was great. He showed me the specs from every other company so I didn’t need to go shopping. The installation was perfect too. The installers set up tubs all over the Rocky Mountain region. They were very knowledgeable and very professional. One of them went downstairs to look at the water heater in the basement so that he knew how many gallons it was and how many gallons it took to fill the tub. They were in and out of here in less than six hours. They were great about cleaning up too.

I like the bubble of our Safe Step walk-in bathtub. I also like that I can walk in it. Overall, the tub is pretty good.

I enjoy my tub from Safe Step Walk-In Tubs. I love it when there are bubbles on my feet, the ones that comes out the real, small bubbles that get in your pores and clean your pores out. It is also easy to get in and out. I don't even have to step in and I just stroll in there. I lift my foot about 4 inches and I'm in there. I feel a lot better because it's so relaxing. Moreover, the people from Safe Step were great. They finished it up in less time than I expected. They said they'd be in here by 8:00 and leave by 2:00 but they left before 2:00 and had everything going. They even showed me how to use it before they left.

My wife really wanted a Safe Step walk-in tub. She's got physical problems and probably needs therapy. She said that it would be nice if she did not have to go out of the house. If the tub was therapeutic and good for her health, she would be able to use it at home, at her leisure. I thought the tub would probably be good too because it's got the jets that are soothing and I understand that it can clean your skin from the pores. We also felt that the tub was a good thing for us since the tub would complete our bathroom. It was rather costly however since my wife not only had the bath tub installed, she also had the people complete a closed closet. The Safe Step installers did a really good job on it though. Nevertheless, I don't think my wife could have gotten anything different than what she bargained for since the gentleman did the best he could.

Since installing Safe Step, I’m able to walk better. I had fallen and I’m able to get around much better now. I like the heater and the jet system, it's comforting. I thought that the color system is very nice as well when it highlights me from taking a regular shower and I can see the coloring changing. I also like the safety bars that they have. The sales rep detailed the products to me and he went through all the steps. The installation team did a really good job as well. Safe Step has been pleasing so far and I'm very positive about it.

Safe Step is wonderful. My husband has a disability and it was basically for him. He has a rare blood disease, had chemo and has trouble getting around. But it's easy for him to get in and he doesn't have to worry about falling. The tub is great and I like the whole thing.

I was taking care of this lady that was terminally ill and hated taking a bath. I checked into Safe Step Walk-In Tub for her and then my husband got involved. A sales guy came out and we bought one. He was very polite, professional and courteous. He told us everything about the tub. The installation team came a little early which didn’t matter because we’re up before the chickens. I didn't have a mess to clean up after the installation. I love the tub, particularly the whirlpool part for the legs and back.

I love my Safe Step Walk-in Tub. My son told me about it. He showed me a picture of it and I liked it. We tried to make a decision whether we would take it or not. We had Safe Step come in to talk and I had others to come in, too. I liked Safe Step better than the others I’ve seen and they gave a better deal. I had no trouble with any of their sales representatives and they seemed to know what they were talking about. They showed us different pictures of the works of the tub. Then I had a lot of fun with the installation team. They were very nice kids and they can take jokes which was okay with me because sometimes they would say something and I would bat them right back so we got along fine.

The Safe Step salesman worked with us and helped us financially. He’s very knowledgeable and a good salesman. The installation team got the tub done a little after lunch and did a fantastic job. I’ve only used it 5 times and it's wonderful. I like the whirlpool. I get to enjoy my bath three times a week and it’s a lot more comfortable and easier to get in because before, my son had to lift my legs over the tub so I could take a shower. My son used to take the shower but he told me the other night that he took a bath and he liked the little bubbles. I told him, “I know. I got to enjoy it a few times.”

I called three or four bathtub companies already and when I called Safe Step, they said it would be a week or two before they could get to me. But I told them I needed it ASAP because my wife had a broken hip. They called around, changed their schedule and said, "We can be there and show you what we got tomorrow and see if we can get it done in a couple of days." They showed up the next day like they said and had a van that had a tub in the back of it. They took me out, showed and explained it all to me and I took it. It was an easy sell. I think it was way too much money but I'm not going to argue that point, I didn't have to sign a contract if I didn't want to pay it.

Safe Step had a presentation and I'm satisfied with it. The installers were fantastic, very nice and did a very neat job. They also showed up on time, worked diligently for about three-quarters of the day and were all done. The tub is working like it's supposed to. My wife is using it because of a medical situation but I've used it only for a shower. The only thing with the shower is that you got to have a good flow of water when you pull up the instrument to switch from a faucet to the shower, the one doing with the small screen. The spring on that device is a little bit too tight and I don't think it has to be that way. But I can live with it for a while. However, my kids were a little upset that I paid too much money for it.

I was watching an ad on television for a walk-in tub and I didn’t get the number. I had a magazine on my lap, and when I went to get up, a Safe Step flyer fell out of the book. And I thought, well, I must have been meant to find out about this. So, I called the number. I really enjoyed the day talking to the reps of Safe Step and how they explained everything. I had two different installers come because they had to come back. They had to come from Ohio, which was really around four hours to make the trip to do the work. Everyone that works for the company’s great and terrific. I really like the tub and the lights. I have bad legs, and the tub made a big difference with my legs. It’s also very easy to get in and out of and it wipes down nice. I use white vinegar to clean it and it’s just sparkling and looks brand new. My family’s been home and they’re gonna love it.

A Safe Step sales representative came out to our house and he was real nice and very knowledgeable. I have almost fallen in my old bathtub and I wanted to have a walk-in tub for safety. Two men came out to bring the tub and install. They were very nice and we really enjoyed having them. We had to build a new bathroom and they put the tub in there. They said they would be back when the builder is finished with everything and then tell us how to use the tub because we still needed to know a lot about it.

I like Safe Step and the way their ad was developed because it said it’s made in the USA. I also like its heated seat and bubbles. The representative was great and a good guy. I’ve called him a couple of times and he’d help me on the spot. He's busy but he makes a way to call me back. Also, the installation team were very professional. However, the doctors won’t let me get in the tub yet. I have sores on my legs and I sit on the throne. I only stare at this $14,000 tub. I'm anxious to step in and sit down on the heated seat and just soak in it. I have a couple of ladies who work for me and we're all impressed with Safe Step.

My wife and I had already talked about getting a walk-in tub. We're trying to get set up where we can do more stuff for ourselves without having somebody come stay with us to help out. I saw Safe Step and it looked like it had more stuff on it and they also mentioned the heated seat and bubbles. All of the sales representative were courteous and answered every question we had. I was also really impressed how the installers tried to keep everything as clean as they can from the time they set foot in the house. They tore the old tub out and put in the new one, and they cleaned up afterwards. We couldn't even tell the old tub had been here.

I love my Safe Step. I like how the jets are on the back. However, if I lean back over them, water flies out all around. But other than that, it's wonderful and very safe. I'm 90 years old and my balancing is not the greatest, but they have enough bars and grippers for my hands. I was afraid I'd fall in the shower before, but now I don't have to worry about that. In addition, their sales rep was excellent. The two guys that installed it did a good job and explained everything before they left. Also, they put a cloth down to walk on and they had to walk there through my living room. That’s better for the people that are doing the job because they can wash them. And, all of them were very courteous.

A friend gave me a good review about Safe Step Walk-In Tubs and I have one at my house. But the one that’s recently been installed is at Rocky Point at my daughter’s house. I wanted a Safe Step tub at my daughter's house because when I get sick, I'm unable to stay by myself so I will be down at her house. I enjoy mine at the house but I haven’t had time to get into the one down at my daughter’s house yet. Even so, I’m very satisfied with all of it. I use the shower a lot and I really like it. I like everything about the tub.

My husband just died. I live by myself and my doctor didn't like me getting in the shower by myself because I have real bad vertigo and I fall down a lot. I've probably had 30 bad falls. I got three leaflets about safe tubs which I read and decided I liked Safe Step the best, so I called right away. However, on the paper, it said there was a $1500 discount but they never mentioned that to me and I got another one yesterday and they're still giving the $1,500 discount. I paid cash and ended up paying $10,000 plus for my Safe Step and then had to pay $2,789 for the 75-gallon tub. The man who sold the tub to me said he thought the 40-gallon would be okay, but it wasn't. He also sold me the very best one they had and the installers that came here said I could have done with a much smaller one because I'm not that big. It was expensive and that washed me out. But the tub is wonderful and looks good.

I read an article in a magazine about Safe Step. I gave it to my wife and let her read it and see what she thought about it. She said, “Can we have a guy come over and take a look at it?” I said, “Yeah, we can do that.” And it's surprising because we were looking at the Standard tubs. Kevin came over and explained it to us. We’ve seen the video and everything else. I liked the idea of the cut out door where we sit down and close the door. I also liked the way the maintenance program was. Once you buy it, you don't pay maintenance, they’ll take care of it. For the Standard club, we had to pay for every different little thing. It says full maintenance but we get to research it a little bit, “Oh, no. We don’t pay for that.” So when Kevin showed up, I already made up my mind we wouldn’t have bought at Standard, so we had to find something else.

I was impressed when I saw the Safe Step walk-in tub. The sales representative and I talked for about three or four hours and I felt like we were good friends after he left. The installers did their job and were very impressive. I'm very much satisfied with the installation. I like the jets of the bath and the heated seats.

We already have a shower, a large tub and a regular tub, but a friend mentioned Safe Step, so we decided to try it. Their sales rep was very nice. However, we’ve been busy so we haven’t had the chance to use it. But I’m looking forward to getting in there and taking a nice, warm shower.

I decided that Safe Step was the one I wanted. Getting in and out of it is very easy and I like the massaging jets. The representative was nice and proper and the installation team was excellent too.

I'm 93 years old and have osteoporosis real bad. From the DVD Safe Step sent me that I watched, it sounded like their walk-in tub could help me. Their sales team were all great and very nice. The installation team was really nice, too. They did the installation in one day and were very clean. I like the tiny bubbles of the MicroSoothe. My skin feels so comfortable and I feel good after I'm in the tub. After I'm hurting all day, it really works great for me. When you hurt as much as I do, then you would know how wonderful it is for me.

The guys who first came here for my interview told me about the Safe Step Walk-in Tub. The installers were right on time. One of them went in, showed me the tub and filled it up with water. While the others were working on the tub, he told me everything about it, every button, and what it does. The door of the walk-in tub is easy to get into. Also, when I cut grass, it takes me 45 minutes to do it. But now my back starts hurting when I am about 15 minutes into it. I always have to sit down and take a 10 or 15-minute break. After I’m done, I get in the tub and it helps my back out a lot. I have four bathrooms so I could take a shower, a bath or jump in my Safe Step which I like an awful lot. I feel a lot better in it than a shower.

My nephew wanted me to have a Safe Step Walk-in tub so I got one. The installation team was very nice and was in and out on Labor Day. I enjoy the whole thing and it is what I thought it would be. However, on the first day, I didn’t lock the door and I had water all over my bathroom. But because of that, I learned that I should lock that door.

The installers of Safe Step tub were great. They came about 10 o’clock and they were done by 1:30. My brother told me about the Safe Step tub, that he was gonna get one as soon as he got out of assisted living. And then my neighbor was telling me that she wants to get one, too. I love the tub but I'm having a little bit of a problem - water’s been leaking out of it. They had put in a subfloor but it gets my whole bathroom wet. Part of the water leak is because they didn’t put the rod all the way around the tub. They forgot the extension.

One of our friends saw an ad of Safe Step in a paper and brought it over. We’ve been talking about Safe Step because my wife has Parkinson’s, then we called and got an appointment. The lady that we talked to was real nice and told us all about the tub. She was very knowledgeable and explained what we can and can’t do with the tub. The tub was made in Tennessee, so that sold me right there. But the tubs are sometimes dangerous if we're not careful. The installation team was great and terrific. I was trying to give them a hand and they said, “No, we’ll do it.” I showed them where everything was and they went and did it. We're really enjoying the tub. I like the bubbles and stuff in it. I like that handheld shower because then I can wash my hair in there too. However, I was wondering if I can use body wash in there because that doesn't have oil in it.

I saw Safe Step in one of my magazines and I wanted to see it so a guy came to visit and looked at the space where I had to put it, which is my back bathroom. It isn't very big and the crew did a beautiful job putting it in there. They're real nice and explained everything to me. When they brought it out, the space was a little smaller for the foot to stand in but they had me stand up in it and I was able to turn around in it. I haven't sat in the tub very long as I use it more for a shower, which I enjoy. But so far it's been working real good and I've learned a lot working with the buttons on it. I've really been impressed with the tub and have recommended it to my daughter.

No consumer support. No follow up on install. Leaking door reported 28 days post contractor install. No service. No call-back numbers, no follow-up. I have an $18k tub that I can't use, no service. We're suing for removal, damages, punitive. We want it out of my house! Safe Step Tubs is a scam.

I like the jets of my Safe Step walk-in tub because I had back problems and it helps a whole lot. It's nice but it is a lot expensive.

I talked to one of my friends over at Downtown but it took me about four years to buy this tub from Safe Step. I had called and talked to one of the representatives and she had sent me the information out. I looked at it and I decided, “Well, not now.” And then around February I’d tried to get it. I had a Jacuzzi tub and I was having problems getting in it. Then when I tried to get in the shower one day, my hand just slipped and I said, “This is it.” When I talked to the sales rep two years ago, she stayed in contact with me because during that time I had to leave town. I had some medical emergency. She kept in touch with me and emailed me. Then when I decided to buy the tub, the guy came out and he explained everything to me. He had a demonstration in his truck. He had a van and he showed me how it worked.

I saw Safe Step on TV and because of my wife, I decided to choose them over another walk-in bathtub company. Their sales rep was what a salesman ought to be. Overall, it's a very nice experience.

I decided to go with Safe Step because of the guy who came out. He was friendly, very educational, really nice and knowledgeable. The installation team was really nice and friendly as well. They worked hard. Since having the tub, I had lesser pains. In terms of the features, I like the bubbles. Safe Step is safer for me because I'm 84 years old and it's relaxing. It makes me feel better. It has been a wonderful experience.

I love Safe Step tub. A guy called Mike got a hold of me by phone so we talked about the tub. Then he came by and I bought one. The sales representative was super and knowledgeable. The installation team was wonderful, excellent, very professional, did such a beautiful job, and cleaned up after themselves. A young man even checked upstairs and down in the basement to make sure that the plumbing is ready. Then an older fella put all the caulking around in it and it’s perfect and beautiful. I love everything about the whole tub. I have a certain amount of aches and pains that can’t be fixed but I find that I use the tub more than I probably would normally use a bathtub. I would opt for a shower before I would take a bath and the tub works great.

My wife liked Safe Step better than other companies. Our interaction with their sales rep was very good. He did a great job and presented it very well. We had looked at others and we had a local one, a company that we were gonna use. They came and met our needs as far as what we could afford on it. We had a certain budget we couldn't go over and they made it work. The installation team was very professional and did a great job, all done in one day. There were two of them and they're very clean and didn't leave any mess.

Years ago, we had some company come here to talk about installing a tub, but we considered the safety and versatility of it. However, once we got Larry from Safe Step to talk to us, we were sold. He knew his stuff and didn't try to talk us into anything - he let the tub talk for itself. The guys who installed it were great and did a great job. They were in and out of our flat and when they left, they cleaned up themselves. I was very impressed.

I had a very nice interaction with Safe Step's sales rep and installation team. However, I must have been out of the room when the salesperson Mike mentioned that they do not turn on the water jets until the water is at a certain height. So the first time I turned it on, I blew out the bathroom, got a really clean bathroom, because I didn’t have the water high enough. The second time I used it, I didn’t lock the door, so I got my bathroom floor really clean. The third time I’ve used it, all of a sudden about halfway through the bath, the pressure seemed to go down on the air that blows, making it into a whirlpool. I haven’t tried it again since then. So I don’t know if it cycles through heavy waves or I can choose a lower strength of the water. But, I like the tub's back massage. By the time I get out, I can barely keep my eyes open. I love it.

It was getting hard for me to get in and out of my old tub so I decided on Safe Step because from what I've researched, it was the best even for the value. I got a great deal which I'm very pleased with. Mark, their sales rep, was a bit early but was very polite and treated us like his family. We felt safe and confident in what he was saying. The installation people were great. They had a cancellation, so they called, came a day early and were right here on time. They answered any questions we had and demonstrated the tub before they left though we couldn't fill it up because we had to wait 24 hours before using it. But they were very professional, nice and cleaned up after finishing - they took the old tub out and I couldn't even tell that it had been in there and that they had even been here.

Safe Step's sales rep was very outgoing, friendly and gave us all the information that we needed. The installers did a good job, however, they didn't clean up very well after they were finished. They left the bathroom with stains on the floor and we had several places on the bathroom door that were fingerprints with whatever it was they used. Also, they left what they put down in the hallway, the runner. They folded it up but I had some stuff at the end of my bed and they left it on top of that. But, I’m enjoying the tub itself. I like most are the little bubbles and the jets where they pulsate the air out. They work really good with my arthritis in my neck. The changing colors is a bonus. It was a good experience all in all.

I’ve been looking for several years for something safe to get in and out of my tub because I’ve had both hips replaced. I saw Safe Step advertised on television and I talked to a lady who, with her husband, had to get a walk-in tub and that convinced me that I needed something. I went with Safe Step because they only have five inches of step up into and that it would look good in my bathroom because I have a small bathroom. It was a convenience that would help me. Their sales reps, mostly, were very nice gentlemen. However, I had some guy come here and do some other work for me and he wasn't pleasant at all. But the others were courteous, clean and cleaned up after themselves. But those last men didn’t do that at all.

Safe Step's sales rep came in and he was kind, took measurements and told me some things about Safe Step and what I would want with my tub. He wanted to make sure that I was happy. Moreover, the installation team who came to my home was great. They came in that morning and sized up everything that they needed. They wanted to make sure they had everything. They told me what they were gonna do. There were some work that I wanted done, but we couldn’t get it done because it would have left a hole in my floor. So they gave me the option of whether to continue it or change my mind, so I decided to change my mind. She told me to call Safe Step and let them know that I changed my mind about them widening my doors. They were very kind. They came in and got to work. They didn’t play around. I stayed out of their way.

Safe Step's sales rep was so sweet and I even got a military discount on the tub, which nobody else offered. The rep came to the hospital 'cause I had a stroke and we signed the contract there instead of going through Premier and the other company. But I was disappointed that the tub didn't have more jets to it and that the price was a little higher than what I thought and more than what my budget was going to save. It's going to take me a long time to pay it off but I'm very pleased with the tub. It's very difficult for me to use it as much as I'd like to but it is very relaxing and all of my family is lining up to use it.

Neither my husband or myself can use a tub. We could not lift our legs. However, the Safe Step walk-in tub worked out perfectly. Our salesman wasn't forceful. We just got our tub and it's wonderful. I love everything about it. I'd go in there, sit down, let the water in, and the bubbles come. I told my husband, "We haven't had a bath in seven years. All we do is shower." It's really a pleasure to go in there.

I have had my Safe Step Tub since Dec 2012. I had it installed for my husband but he never used it because he passed away shortly after. I use it occasionally, about every 3 to 4 months and usually just to soak my feet and shower off when I do but have filled it on occasion. I prefer to shower and it does use a lot of water. I also am constantly banging my knee on the handle. I decided to use it today only to find that the water pump is not working. It just hums. I contacted the company that took over for the original company that sold it to me. The installer that I had back then was great. We will see what happens when the tech calls me back. Of course they tried to sell other things when I called. I am pretty upset that this pump is out already and has barely been used. I had a large hot tub in my previous home and only replaced a pump once in 25 years.

The Safe Step tub comes with all the different accessories so we purchased it and the sales representative was friendly, very knowledgeable of the product, and very helpful in stirring us along the option of buying it. We had a great, great time with him and it was a no pressure sale at all. The installation team was very helpful and honest about what they were doing, and they did everything I asked for. I like the jets of the bathtub more than anything. Since its installation, Safe Step has taken care of all my body aches and pains, and I sleep a whole lot better at night. I really enjoy the retractable shower head on it, too. The tub is very enjoyable.

Safe Step is the only one we tried and seemed the best one. Everybody that worked on it and installed it were very good. The installation team was very friendly and knowledgeable. My wife uses the tub and she liked how she's getting in and out of the tub.

Safe Step is a good company. With their tub, I can sit down and close the door. I like the jets, too. Their sales representatives were all good and the installation team was excellent.

I love Safe Step! I read about it in my AARP magazine and since AARP magazine is for older people, I thought that they would know what I needed. The sales rep and installation team were wonderful. The installation team cleaned up after themselves and made sure they showed everything. I really haven't got to use the full support of the tub but my husband uses it all the time. He has nurses come in to help him and they think it's wonderful and I do too.

I’m 82 now and fell out of a tub once. I saw Safe Step in one of the magazines I get and I called them. A nice young man came out, talked to me and showed the tub to me. I became interested in the tub after seeing and hearing about it. The installers were real sweet and explained to me what to do and what not to do. One of them told me how to get a massage in the tub. But I told him that if I try it and the water starts hitting my back, I'll be laughing since I am ticklish.

Safe Step had different options so I bought a tub from them. However, I got a couple of issues on that tub. It doesn't fit all. I'm heavy and weigh 260 lbs. and once I get in there, I have a hard time getting in and getting the door opened or closed. Also, when I sit down, my legs are so tight together I ain't even got room to stretch my nut. I wanted somebody to come out and talk to him as I got something in mind which will make sales a hell of a lot better than what I had. I wouldn’t recommend them to a heavy-set person who try to sit and get in, they ain't gonna have a very good experience.

We had a walk-in bathtub and would not have replaced it except the door handle apparatus stopped locking and we couldn’t fill the tub with water. Therefore, it became a very expensive shower. I tried for like six months to replace the bolt on the door handle so that it would work, and that was like mission impossible. When my husband found the Safe Step information, we went forward with that.

I decided to order a walk-in tub from Safe Step when I saw them in AARP magazine - they were giving AARP members a discount. The sales representative was very nice and explained well. I also didn't have a problem with anybody from the installation team. I love that I am able to sit down in the tub and feel my face. I think this tub is gonna be of some help to me in just a matter of time.

I'm 76 years old and I had a jet tub which was too high that I had difficulty getting in. We got Safe Step because of the lower entry door and the convenience of getting in and out of it. Now that we have Safe Step, I like getting in it to sit and read. Additionally, the sales rep was very nice and the installation guys were fabulous. We're very happy with our tub and would definitely recommend Safe Step.

My wife's health was the primary consideration in making our choice to get the Safe Step walk-in bathtub. The sales rep who came out here was very honest with us and gave us an excellent experience. We had fun with the installation crew. They were very thorough and cleaned up their mess when they were done. My wife is much more comfortable with the Safe Step tub than with the other tub. One of her favorites is the mini bubbles. The only issue we've had with the tub is when she catches the handle with the leg and have a little mini flood. That has happened about two or three times. Hence, I would recommend some sort of lock on that handle so that it can't be accidentally opened.

I saw Safe Step in the AARP and figured that if it was there, then it was a pretty good deal. The sales rep was pretty thorough. I have osteoporosis and I've broken so many bones already and I had the old-fashioned tub where I used a bar to get myself out. I figured I didn't know how long my wrists would be able to pull me up out of that tub so I got something that was safe, which is Safe Step. It's so much nicer than getting in and out of an old-fashioned tub. I've taken showers with it and it's very easy. I like the hand shower and I can get in and out of the tub real fast. I really enjoy it and I feel nice and clean when I come out of there.

I looked over all walk-in tubs over the internet. Safe Step seemed to have what I've wanted more than anything else and had all the best guarantee. Their sales representatives were very polite, informative, and answered my questions. They told me they would come look at my bathroom and give me a recommendation. The installation part was a bit of a problem. A guy had explained the contract and I signed it. That guy was very nice and said everything would be fine. They sent the first installation team in and when they came out from looking at the bathroom, they said the tub they had won't fit. The team went to confer with somebody then they left. That was the part that bothered me - not what they said but the fact that they wouldn't even discuss it.

It's been great with Safe Step. I checked out a few companies and the best things that can be said about a tub were said about the Safe Step tub. Their sales rep came to my home and verified what I'd read and seen on tv. She was very nice and informative. Also, I couldn't believe that their installation team could fulfill the job they had to perform in the time that they did and do such a beautiful job of it. Since having the tub, I feel more relaxed and have less pain. I'd definitely recommend Safe Step.

I like the Safe Step tub and my wife is enjoying it too. The sales rep was very nice and helpful and the installers were very competent.

The Safe Step tub has been good so far. My husband had a bath in it, then I did, and we both came out alive. The salesman said he was gonna put aromatherapy in that one slot but he didn't, so we don't know now what to put in there and how much it would cost. Then the first time, it was very difficult for us to get anything out of it. I couldn't get the back jets on because I didn't know how. The tub is fine but the people that put them in needed to spend another minute with us to give good directions on how to use it. Also, my husband would like to know why we only got $1500 off when he saw an ad where they gave $2000 off. But we recommend Safe Step to everybody.

Safe Step has a lot of benefits and offered a lifetime warranty. They had extra things like the heated seat and the oxygen water. I wasn't quite familiar about the tub and I had to see the neighbor because I couldn't get the sprayer to work. To start with, Safe Step left me a manual for the old tub. I then called and they mailed me a manual for this updated tub. There are a lot of things that I've got to figure out and I've called them but they haven't called me back. But once I get a chance to read the manual and study, I'll just sit and play in there and get familiar with the tub.

My wife preferred Safe Step. When we got our tub, Dave who was our sales rep was very knowledgeable and courteous. The installation team was also very proficient and very good in everything. They did a super job. My wife is doing pretty good with the tub. She can get in and out of it and I don't have to hear her complain. We don’t have any problems and we’re very satisfied with Safe Step. It has been a very enjoyable experience with them and would recommend them to somebody else.

We are very pleased with the tub, my partner has a prosthetic leg and it was getting harder for him to get in and out of the tub, now he has no problem. Also for the customer from Tennessee that wrote in on April 26th, if you buy a cloth inner shower curtain it can be cut to a shorter length so your husband can use it for a shower. I cut mine about 8 inches down from the top of tub, it stays inside and we have no problems using the shower head. I hope you see this and it helps you out.

Safe Step's tub was 100% guaranteed and I liked its features. Since my son and I have arthritis, I thought it would help us a lot. My son's also got Down Syndrome and he really enjoys that bath. He does feel a lot better after using the tub, but he's still going to have a hip operation because he has a whole lot of difficulty walking with the right leg. The tub helps him a lot since he's able to open and close the bathtub and he is so happy. He enjoys sitting in it and looks forward to his bubble bath. He even raves about it and goes down to his sister's house to tell her all about it.

I needed a tub for my mom and Safe Step was the best one to get. It turned out it was the right decision made. Their sales rep was well-informed and personable. He did a very good job of explaining the benefits of the tub and wasn't pushy. The installation team was professional, very courteous and did a good job as well.

I’ve been thinking about getting a Safe Step tub and when I got a coupon for $2,000 off from the AARP magazine, I decided to do it. Their sales rep was very informative and I had a great experience with the installation guys. I was laying the floor in my spare bathroom while they were doing the tub, and they did their thing while I did mine. They were done when I finished and everything was perfect after the installation.

There’s a lot of info available about Safe Step. I’m a disabled veteran and the VA offered to pay for part of it. Rochelle, the sales rep, was really informative. The installers were quick, efficient and quiet. They were in and out, and everything went really well. I have less aches and pains since I got the tub. I go through this pain every day but the tub helps relieve some of that. I love the jets.

My husband doesn't walk too well and we wanted a tub where he could walk in it, so we purchased a Safe Step Tub. Their sales representative was very nice, courteous and answered all of our questions. Then the installation team who came out was very good. However, the drain didn't work properly so I haven't used the tub since. It would not open for me until it finally went conk-conk and opened. It was something that had to fall into place before it worked properly. But aside from that, we've been very satisfied with our experience with Safe Step.

I heard a lot about Safe Step through different people and we thought we might as we’ll try it. We did and we like it. I have severe rheumatoid arthritis and I like to be in warm water so I enjoy it. I like to sit in it. Usually we’re very dry but right now we have a lot more moisture. My husband enjoys it very much, too. We love our walk-in tub. We’re really not sorry that we got it.

I had known about Safe Step Walk-in Tubs for a long time. When I found some advertisements for it, I called them in December to see how much it would cost. I kept putting them off until March because I had things going on and I couldn’t get to that, but the Safe Step sales reps kept calling me. They did not just leave me holding and waiting to hear from them, so that was good. The guys who came to install were really great. The tub costs too much, but I enjoy it. I like the micro bubbles which seem to really help my skin.

I enjoyed using the Safe Step tub and I'm glad I got it, although I'm wondering how the bidet thing works. All in all, the service representative and everybody from Safe Step were fine.

Our Safe Step walk-in tub is mostly for my father. He is a very large man and the way the tub's door is shaped makes it easier for him to get in and out. I’ve also used the tub once since I’ve gotten it and I like the heated seat. We haven’t been able to use the back jets yet because we got to get a new hot water tank, but overall, the tub is doing good for my dad's legs. The tub was a little expensive, but it was well worth it as far as I’m concerned.

My wife wanted one of those walk-in tubs because she and I both need it. I'm on a walker. So we bought one of these $12,000 tubs from Safe Step and we've been in it one time each. It's a good-looking tub but that's a lot of money to go bathe in one time.

Safe Step was fantastic. The installation team had to take out an outside wall to put the tub in and they did their job in a day. I was very happy with it. They also cleaned up the whole nine yards. The heated seat is great. I can now sit down and take a shower.

I had called Premier but they never got back to me. When I saw the advertisement for Safe Step, I called them and it was good from there. The sales rep told us everything we needed to know and the people who did the installation were very nice and accommodating. They finished in no time. Afterwards, they showed me how it worked. I like the seat and the shower. I've enjoyed it and feel safer.

I called Safe Step because they were dependable and their product was good. My tub is convenient for me and I'm able to take a shower again. I had a few ups and downs with their reps, but their installation team was great.

The rep at Safe Step seemed to be knowledgeable and cordial. However, the price was never revealed until the end of the presentation. He also hit me with a $19,000 price tag then gave me all these big discounts and got it down to $16,000. I thought he was trying to sincerely give me a good price. I told him it was out of my price range but he assured me he could get me financed, so I ended up signing everything and taking the deal.

I like the heated seat of my Safe Step walk-in tub. I understand everything about it except for the improvements where I can make adjustments. The sales rep from was a nice man, and the installation guys did well.

I like the layout of the jets and the look of the display and Safe Step is close to home, so we opted to buy our walk-in tub from them. Their sales rep and the team that did the install were fantastic! The installation team was very courteous and efficient and they cleaned up after themselves. A thing about it is that you should remember to lock the door down. My wife almost drowned when the door was not sealed and it went all over the floor. But other than that, I like the electronic display on the front and the little dials, we also like the convenience of being able to walk into the tub.

I enjoy the Safe Step tub tremendously. The sales rep enjoyed what he was doing wanting to do something that would help someone else like with the sprayers on the tub. Their installers seemed knowledgeable and have done a good job.

The sales representative came and talked to me and my daughter. We discussed and decided to go with it and purchased Safe Step. The installation guy was wonderful and I couldn't ask for anything better. I like the bathtub's jets as well as its micro things. I really enjoy it.

The tub from Safe Step works fine though I'm the only one who is using it. My wife is very big and I'm not sure if she'll fit in. She's very intimidated by the fit. I enjoy the tub, but the problem is I tend to fill it higher than it's supposed to be. There's no line saying "Do not fill beyond this point." Then I find out it's squirting all over the place. Another problem we have is with the outside. One of the covers keeps falling off. It seems to be missing a magnet in one of the holes there, or that the magnet wasn't glued in properly. But if I had to do it over again, I wouldn't spend this kind of money on a tub.

Dealing with Safe Step's sales rep was great and the installation was fine, but we recently discovered that they didn't do the electrical because they left the electrical messed up. Nevertheless, it was overall good.

We like our Safe Step tub. We love the feel of it when we sit in it for a long time and just soak and get the jets going. However, the commode then was leaking and they removed and replaced it. Installation was sort of shoddy when they had to take it out to get the tub in and when they put it back, it wasn't back right so it leaked. Also, they told us that a 40-gallon water heater was enough but it's not. The information that was given about the type of tank we have was not true and that was misrepresentation.

Safe Step's overall ratings, their safety features, and the overall company made me decide to buy our walk-in tub from them. Talking to the sales rep was a long but pleasant meeting. I felt no pressure. He showed us the product and how he worked with the VA. The installation guys came and did their job and left. I had a problem the next day and they came out, came back and they pushed the button on my outlet, and then they fixed it and left. It had nothing to do with the tub. I just had to reset it. I like that I can stretch my legs and back with it. I like all the tubs features especially the jets. The tub helps with my back pains.

Safe Step has a lot of qualities like the micro jets among others and it's supposed to be guaranteed for life. It has been the greatest thing in terms of taking my bath. I have neuropathy and it’s been great with that as well as my legs. I especially like the back jets. However, the micro jets don’t work.

I've had my Safe Step tub a little over a month and I like it. I also like the lights and I enjoy the jacuzzi which I only use several times a month. The lady sales rep and the installers have been very nice. I'm getting used to the brochure I have and I have to get in the tub to really understand what to do. Also, they said I could do two or three levels in this tub and I didn't have to fill it up full which I didn't understand why. I'll get back in my guidebook and figure it out.

I like the convenience and safety of the Safe Step bathtub. The installers did well.

I fell twice in my own bathtub and my son said that I've got to get one of these walk-in tubs because it’s easy to just walk in and sit down. I don’t have to lift up or step over the tub. So when the guy from Safe Step came and explained everything about what the tub does and how it works, I thought it would be nice so I got it. The installation team did great and cleaned up after themselves.

I read a review for Safe Step on the internet and decided to install their bathtub in my house. I also bought the tub because the sales rep was very good. He explained everything, including other bathtubs, comparisons, and price. The two people who installed it were perfect, too. When they put the tub in, they turned the water off to take care of my house. I work in the night and when I get off for two or three days, I use it and it’s really working well for my health. Now I have no back ache. Walk-in tubs are very safe for old people although the price is a bit high. If it would sell under $10,000, that would be very good.

I got a Safe Step tub for my therapy since I got problems with my arthritis and knees. The salesman from Safe Step was very clear and thorough about everything so I chose them over other bathtub companies. Their installers were nice and seemed very knowledgeable about what they were doing. They did a very good job. I'm pleased with the product and my wife actually enjoys it more than I do.

I'm disabled. I once fell down and broke everything in the last shower we had. So when my brother saw Safe Step, he told me to call them up and I did. The sales team was very good and everyday, I called them up asking when the tub's going to get here. The installation team showed me how to work the tub and told me really fast how to do it. But I can't learn so I thought I'd call Mike the person I bought the tub from. The tub takes about two hours to fill. It takes so long to sit there and wait. And when I wash my hair, the tub fills up with shampoo bubbles, with hair bar stuff, the body wash. But still I just need the tub and I love it. I don't fall in the shower any more and I feel great I have it. I wouldn't let it go, although it's a pain in the butt to clean.

I'm tremendously into my Safe Step walk-in tub. They had a much better deal for me and were willing to work with me so I chose them over the others. Their sales representative was very good, easy to work with, and polite. The installation team was very well-mannered and self-explanatory on things. They did a great job and the tub is very good and I enjoy it. My favorite feature of it would be the jet system for the back and legs because I needed that really bad. I love the comfort of getting in and out of the tub.

I never considered Safe Step until I saw it from the NARFE magazine and thought, "Wow, that looks really cool." That's why I selected it. I love my tub and it makes me feel very good. I like the fact that it has the jets that I can put on my feet when my feet are hurting. The jets get my lower back too, and it feels good and makes me relax more. But the seat's a little hot so I have to turn it off, and the beads that they gave me don't give much of a fragrance at all. When I called, they said to take the beads out and soak them in some water and lavender oil to work better, but that didn't work. I think the beads are just old, and the girl at Safe Step said they had a package in the office that they were gonna send me. Plus the jets are high enough that if you lean forward, it squirts all over the bathroom.

The sales rep seemed pretty knowledgeable and the guys that installed it seemed friendly and confident. They said they liked installing my wife's tub because all of her paperwork is done correctly so their job is actually easier. It was a generally pleasant experience. They were professional and was easy on us.

My mom keeps getting in a regular bathtub and when I saw Safe Step on TV, I called them and got the information for her. Their sales guy then came and talked to us about getting the payment and explaining what comes with it and what they're going to do to put it in. He was very nice and polite. The installers were very happy and cheerful. And even if I was in a bad mood, they were still happy and going at it. They had to bust up the concrete bathtub, but they were like, "I'm trying to be quiet." And I said, "It's okay." But here's one downfall to the bathtub that I really care about - I can turn off the jet on the seat, but I can't turn it all the way off so it's still pushing some water out. It feels a little awkward. Still, overall, it was a pleasant and enjoyable experience, that's why we've already recommended it to the neighbors.

The only interaction I had with Safe Step was when the finance company sent me things and they went back. Everything went in my street address while I have a post office box, and I didn't get it down on the paperwork, which was my fault. We finally got everything worked out. The installation people were here longer than I needed them to be here, but they were fine and took every scrap away after finishing work. The tub is too expensive, but it’s a fine piece of equipment. I’ve taken showers my whole life and I’ve never realized that I didn’t feel clean. Now, I feel clean. I like the little bubbles and the foot massage. I have to put up some kind of barrier though, like a shower curtain, because I tend to get water all over the place.

I like Safe Step's design better than that of the other walk-in bathtub companies, so I went with them. Their sales rep answered all my questions, was thorough, nice and so I had a very nice experience. Their installation team came in and did a good job. With our Safe Step tub, I'm more relaxed, and my mother is, too, since she now has less aches and pains. I like the shower and the bubbles, although I can't figure out how to work the aromatherapy, and I got to call in and see how to do it. But the tub is really nice and I like it. I've had a very pleasant experience and I'm very happy I made the decision to go over to Safe Step.

I would recommend Safe Step Walk-In Tubs to anybody. Their sales rep was very good, very efficient, and very thorough. Their installation team was excellent, too. I'm enjoying my tub so far. It is very easy to use and easy to clean. It's also a safety feature for older people. The jets are wonderful, too. With its price and it being American made, I prefer it over the others. It's a great tub.

I like all the features of our Safe Step walk-in tub and I like that you didn't have to step up so high, but it ended up being a little higher than what I thought it was going to be. I like the jets and the heated seat of our walk-in tub. I've had a lot of problems with my leg and having the tub has helped it. All of my interactions with the sales rep were good except that he said he was going to be out when our tub was installed and follow up, but we haven't heard from him since the initial visit. The installation team were very helpful and explained a lot of things. I do need to have somebody come back out because we're having problems with one of the doors falling open. But other than that, the team interaction was very good. Overall, the experience was good, although there were a few things they could've improved upon.

Friends of ours got their tubs put in through Safe Step and they talked about how good of a job they've done, how good the crew was and how nice it worked. So we also went with Safe Step. The guy who came to the house and the service team that put the tub in were great. My client, Leslie, likes being able to sit down and take a bath in the tub. She doesn't use the lights much but likes everything about the tub. We were well pleased with all of it and have actually recommended them to a couple of other people.

I thought that buying a Safe Step tub would be a lot easier for my husband because he has a hard time getting around. The rep told us we’d be able to take a shower in the tub. He was a good salesman and a nice person, but he started telling us all this stuff that the tub does. We were glad to see all that stuff that it does because my husband and I both got bad bodies, but we’re used to taking a shower. And I thought my husband could take a shower easier, but we haven’t been able to because we don’t have a curtain rod and we can’t seem to find one. So we’ve been very dissatisfied. For somebody that takes a bath all the time and never takes showers, this would be great for them. But if I had my time to go over, I wouldn’t have gotten it and I would have gotten a big shower. The deal’s $11,000 for something that was not what I thought it was going to be.

The Safe Step sales representative was a nice guy and he bent over backwards to help. The installation guys were courteous, nice men and they showed my husband how to use the tub. But we had some difficulties because they didn't readjust the door that goes to the shower room that's part of the house. It still doesn't shut all the way, but that's okay because John, the guy that's supposed to have been in charge, is going to come out one day and replace that door.

When I called Safe Step Walk-in Tubs, I found out that they did their own installation and that's one of the things that I considered. Their sales rep has been good and their installation team was excellent, too. I really like the fact that I can get in the tub because I couldn't get in it before. I can finally have a 'jacuzzi' and that works wonders on my back.

We’re in our sixties and it’s easier to walk into a tub as opposed to climbing into one. A lot of the other walk-in tubs are made outside of the United States, unlike the Safe Step. Whenever possible, I try to keep the money flowing in the country. Safe Step also has a lifetime warranty for as long as I own this unit, which some of the others did not. Then I looked at the aesthetics and for some reason, I liked Safe Step better. I also hate hard sell, and their rep wasn't like that. The rep just went through the benefits of having a unit like this. I like the price, too.

My granddaughter and my daughter purchased Safe-Step Walk-in tub so I wouldn't fall getting in the tub. I was just listening to the sales representative and he was pretty good. He explained everything. The installation team was wonderful, too. They'd done such a beautiful job putting it in. I couldn't believe they could take down my old shower as fast as they did, but they were through before dark. I love the looks of it and my daughter filled it up one time so I know what it can do. Since I fill the tub up, my water bill started jumping over $50 so I should quit doing that. It takes too much water at this time and I can't just fill the tub up just for me since I live here by myself. One time, I had it half full and it sprayed all over the bathroom but that was my fault. So I just take a shower in there which is my favorite feature. It just take me longer to take a shower.

My husband and I learned about Safe Step from the American Legion Club. We were concerned about the leakage around the tub and they swore that we'll never get a leakage. So, they vouched for it. Their sales rep was very respectful and accommodating on whatever questions we had. He answered them upfront. Their installation team was professional, too. When we had a little crack in the tub, we called up the company and they came out within 24 hours to repair it. We haven't used it long enough, but my 86-year-old husband has been using it more often than I do because he needs it. He likes everything about it. He's more relaxed and he said his skin is much clearer.

We bought a Safe Step walk-in tub since we like its features. The rep spent a lot of time showing us all the information and answering questions, and the installers were all professional, listened to what we had to say, and let us try it out before they finished up. My wife uses it as a shower and she sits on the heated tub. We're enjoying it. We like it and all the different features - the jets, the foam, the part that helps with psoriasis, and the bubbles. We're using everything. We've only used it a few times, and we're going to have to get a larger hot water heater. We've had an excellent experience.

The Safe Step sales rep that I dealt with was excellent. I like the way he described and did everything. The installation team was super too. I was very pleased with what they did. They made me feel like I was part of the family. Also, everybody was neat. I would recommend them. Since having our walk-in bathtub, I’ve been showing it off.

The Safe Step walk-in tub is a good product and we’re very satisfied. My husband really likes it. It relaxes him and helps him move more. It helps my legs too. I like everything about it particularly the lights because it sets a nice, calming mood. Their sales team quickly responded to my request and the installation team finished way ahead of schedule. They did a great job.

My wife had some strokes last year and that’s the reason we got the Safe Step Walk-in Tub. The first time my wife used it, she didn’t get the door closed all the way and it took down our living room and dining room ceilings. It was about $10,000 worth of damage. It was really bad. She had to be really motivated to use it a lot. She’s a little bit afraid of it. Other than that, we like the tub's bubbles and the action that it has and the placement of the jets – those are all very good. We don’t like how long it takes to fill, though. I need to get in and take a bath and the filling takes quite a bit of time. In addition, the sales guys were very professional and helpful as far as talking about the tub and its installation. Their installers were very good, very thorough, and they did a nice, clean job.

I got the Safe Step Walk-in Tub for my roommate and he likes the adjustment at the bottom – the real fine bubbly jets. The rep from Safe Step has been great. And with their installers, everything looked like it did before they even came in. We’ve been telling a lot of people about Safe Step.

We called Safe Step, a man came out and we liked their product. The sales rep was pleasant and informative. The couple who came to install it were very kind, nice people. I had only a standup shower before and my husband had huge tub in his bathroom, a Jacuzzi. I could get in but I couldn’t get out. I really wanted to be able to take a bath. I like the tub that I got from Safe Step and it was nice. My husband tried it out last night for the first time and he liked it too. One thing though, the caulking, in a couple of places, needs to be redone. Overall experience was very good and positive. We were very impressed with all the people that we talked to.

I’ve always wanted a walk-in tub and Kenny, the sales guy who sold me the Safe Step tub did a wonderful job. I like both the good and bad things about the tub and I'd recommend it.

Safe Step's sales rep was knowledgeable and informative, friendly but wasn’t pushy. It was a very satisfactory experience. The installers were excellent, too. They came in about 9:00 in the morning and left about 6:30. They did everything and it was just right. I like the jacuzzi-like action of the water in my walk-in tub. I’m 75 years old and I have osteoarthritis. I have a lot of problems with my bones hurting particularly when the weather changes suddenly like it has been here lately. I have the same amount of aches and pains but with the tub, I get rid of them faster when they occur.

It was a pleasure to work with the Safe Step sales rep that I dealt with, while the installation team was fast, efficient and very helpful. Except for a little dash of chlorine, they did a good job of cleaning up. My new walk-in tub hydrates my skin and it feels a whole lot better. I'd recommend Safe Step to a friend.

The reps from Safe Step came out and talked about the company. Then, we just decided that sounded like what we were looking for. They answered all our questions and worked with us as we did the purchase. The installers installed the tub all in one day, cleaned up, and didn’t leave a mess. Since I started using the walk-in tub, I noticed that a few aches and pains have become lesser. The tub is relaxing and something that I needed. I also love the hot seat. We probably need a bigger hot water tank because it doesn’t take very long and there’s no hot water. Overall, it has been an outstanding experience.

The sales rep did a good presentation on the Safe Step product, and he had the tub in a truck, so I went into it and liked how it felt. The installation team came and installed it. They did explain how it worked but, instead of being rushed, they could have taken a little more time and told me what to do, but they didn't. Although it's a good product, I regret buying it because it's very expensive. I recommend that consumers shop around. I didn't shop around enough and that was my fault.

We liked the way how Safe Step was presented in their commercial, so we got one for ourselves. My wife and I are very happy and impressed with it, we like everything about it. We were very pleased with their sales team and the installation guys were courteous and didn't leave a mess after doing their job.

I searched for walk-in tubs and one company came out but said they didn't have a tub that would fit where my tub was, so they would redo my whole bathroom, which I didn't want. Then I found Safe Step who’ll build the tub that would fit the space I have and their tub was made in Nashville, Tennessee. They don't require redoing my whole bathroom as well. I told them what I was interested in and they called me back immediately and sent somebody out here. They were very responsive. And the tub is easy to keep clean. I like that I couldn't get in and out without the tub entrance. I’ll probably have to fall out of the tub on the floor. I'm very glad.

I’m a satisfied customer of Safe Step. I was going to explore other tub companies, but their salesman was pretty strong on letting me know that Safe Step was one of the best tubs there was and that it was American-made. However, the price is going to be hard on me. It was more expensive than I ever imagined, but I signed the paperwork when the salesman came out and never actually got other quotes on tubs. I love the whole thing and all the features but I haven’t been able to use its aromatherapy yet. I’m not sure how that works or maybe I don’t have enough water in the tub for it to work. Their installers were real good, too. They worked as a team and got everything done, but there was a little bit of miscommunication when I had wanted my door widened and that wasn’t relayed to them, so the door didn’t end up being widened.

My wife and I are 95 and 93, respectively, and we're using Safe Step, which is a really nice tub. My favorite feature of the tub is the spray on the back. But we really wish we hadn’t gotten it because it's very hard to use. But everybody in Safe Step has been wonderful so we're still satisfied with our experience.

We had a wonderful salesman. I had already decided that I was interested and he convinced me even more. He told us that the tub would probably take at least a day and a half to install. The installers, a carpenter and a plumber, did it in about half a day. They started around 8:00 and they were finished by about 1:30. They did an excellent job. We have a grandson who is a carpenter and when he looked at it, he said they did a good job installing the tub. I love our Safe Step walk-in tub, especially the jets. The tub's really good for arthritis, which I have. I only use it at night to soak before I go to bed. I do it once or twice a week.

We got a walk-in tub from Safe Step last month and I'm glad that we went ahead and did it. My dad truly likes it and I can see that he's very relaxed now when he takes a bath. What I like best about my new tub are the jets. The sales rep was very good, informative, cordial, friendly, and professional. The installers were very considerate. They've put down tarp on the carpet so they wouldn't make it dirty, and made sure they cleaned up the mess when they were all done. It was a good experience.

The important thing that interested me in Safe Step Walk-in Tubs company was that it's made in the country. Their sales representatives were courteous and the installation team were great as well. I have used the tub a couple of times and the entry option is a good thing. I don’t need to step over it. It's a nice tub and they've done a good job. I can shower or sit there and soak and be massaged by all the jets. It's a little overpriced for what it does but I've made a deal and I'm sticking with it. The on and off button is in the wrong place as it is placed right by the door and every time I want to go in or open and close the door, my left hand hits that button and the tub is turned on. Overall, I'll recommend Safe Step to a friend.

We had two different companies that we contacted to buy a tub like this, and we thought that the Safe Step walk-in tub was the better product. The presentation by the rep which he did on the television was a little boring and long, but he was very nice and knowledgeable and if we ask him a question he didn't have the answer to, he'd call somebody in his office and they have an answer to it. The installation team, on the other hand, was absolutely top notch. When they left, it looked like the tub had been there when the house was built- that's how beautiful the job they did. We were very happy with it. The walk-in tub is comforting, and I like the water jets. Additionally, my husband had spine surgery in September and he hasn't recuperated very well. It does give him a lot of comfort to have this. He's a bit more relaxed in using Safe Step walk-in tub.

I like everything about our Safe Step tub. It’s one of the best decisions I made, health-wise. I don’t feel as uncomfortable trying to get into the tub and I’m glad I bought it. I really couldn’t afford to do it when I did it but I figured, “Money is cheaper than broken bones.” The only thing is I got a payment date coming up pretty soon and I haven’t received the bill yet.

The salesperson gave me a list of health conditions that a Safe Step tub could be of help with, but not cure, of course. I then asked him to send me a copy of that list, but I never got it. This is a pretty elaborate machine and it has a lifetime warranty. It's pretty amazing. I'm 85 and my wife is 88, and a lot of old people fall down, and a lot of those occur in or out of the bathtub. Having this tub at least precludes from falling down going in and out of it.

I called Safe Step and we made an appointment. The sales rep was working the Charleston area and came on down to Huntington where I live. The reps were talking about all the discounts, and I ended up paying $12,000 for the walk-in tub, and that started getting into my savings. They weren't cheap. The tub's going to be worth the price eventually, but I've got to use it more. So far I've used it about once a week, since I alternate using it with the shower downstairs.

Safe Step's sales rep was friendly and professional. The installation team was also great. They did a beautiful and splendid job after they put my tub in, and I was very impressed. We have a hard floor and they laid a tarp down all the way to where their traffic was. I highly recommend them.

I had a very nice experience with Safe Step. Their reps were great - did their work and left. I haven't been able to get in the tub for a while because of arthritis though. It's good having a shower beat down hot water on me but it's a little better just to lie in the tub. One morning when I was hurting bad, I took a hot bath and it did help the pain. I like the water jets, too. The heated seat is also nice. It probably wouldn't matter so much in the summertime, but it would in winter.

Safe Step's sales guy was very nice and the installers showed us how everything worked. It wasn't a quick job because the door wasn't big enough so they had to trim it out but they did a real good job. We have no complaints other than the back and foot control is cracked and there's something on top where the ring is loose.

I called Safe Step and they said they'd send their sales rep. He was very convincing so I bought a walk-in tub from them. He was very positive, knowledgeable, polite, but kind of high pressure. Their installation team was also very helpful. I was disappointed in the price but it's a good product nevertheless. I wasn't aware at that time that I had to spend $4,000 in improving the quantity of the hot water in order to use the tub. I had to pay for it out of my own pocket. That was the only shortfall, but I was going to do it anyway. I just wish I had known in advance that I had to upgrade my heating.

We thought it was something we could benefit from so we got a Safe Step tub. The rep who helped us was real informative and told us everything about the tub and now, we use it for our arthritic problems. I like being able to relax and let my muscle calm down so I'm not so tight when I lay down to go to bed at night. We're enjoying it.

We liked the way Safe Step Walk-in Tubs looked. Their reps and installers were nice. We love our tub. We like the fact that it has all those jets and we could sit in it and soak. But I don’t stay in it too long. The only thing is I don't know how to use the aromatherapy things. They’re pellets in a little container. I don’t know if the water’s supposed to come up to the container or if I'm supposed to put the container in the water. There’s a knob under the tub and I don’t know if I turn that to get the water to come up to it or if I have to take the top of the container out of it and physically drop it in the water. But other than that, it's been a very relaxing and very helpful experience.

I came across Safe Step on TV and in magazines. For years, I’ve been wanting one because I knew later on in my life I was going to get tired of stepping over my tub. My husband has a bad back and in time, too, he was going to need something better. Then, one day, I decided to go ahead and make a phone call. The sales rep was all real good and explained everything step-by-step, including the price. The installation team was wonderful.

I have bad back problems and they're always going to be there. I tried Safe Step and liked the chair. Their reps came, put it in and went through the whole thing.

I have arthritis and my husband has circulation issues in his legs, so we got our Safe Step walk-in bathtub. I love everything about it. I have occasional flare-ups with my arthritis, and it sure feels good when I’m in there. I've had good interactions with their sales rep and their installers were great. I'd recommend them.

The Safe Step sales rep was very helpful and knowledgeable about the product and I liked that. The installers were very courteous and very informative about the product. They showed me to how to use it and told me a lot of things about it. Also, I like the fact that it's a walk-in, I don't have to step up and try to get into the tub.

I'm getting old, and my wife and I find it hard to get in and out of our previous bathtub. We actually have both fallen a couple of times so we got ourselves a walk-in tub from Safe Step. Their sales rep came by and explained what everything was. Their installation team was also great, as they had it all done that day and they had to take out some old wood and replace it with new wood. So now it’s easy to get in the tub. I just walk in to it and sit down. I like the tub's jets and heat seat because it's like getting into a cold bathtub. I turn it on for ten minutes before I get in there. The tub uses a lot of water though, but it is more comfortable and it takes a little more time to shower than doing a bath.

We went with what the representative from Safe Step was saying when he came out because we liked it, so we started to go that way. He was very knowledgeable and friendly, and he talked about the tub and the different jets and stuff on it. We didn't have any problem. The installation crew was very nice, they cleaned after themselves, and they were thorough. They came in, did what they had to do, and left. I haven't used my Safe Step yet, but I think I'm going to enjoy it.

My wife was perusing the internet and came up with two different brands, Safe Step and Jacuzzi. In the area of the country that we live in, Safe Step is manufactured about 50 miles from our home. It was made in America so that’s why we chose them. I had scheduled an appointment for Safe Step to come by and meet with us but with my wife’s illness, I had to reschedule a couple of times and I thought they might get discouraged. But finally, the gentlemen came about 5:30 one afternoon, spent about two hours explaining to us and showing us the videos, and we looked at where it was going to go and made the sale. They were more like friends or neighbors than they were just salesmen. I got in from work about the time that the installation team was finishing up. My wife said they were very friendly, cordial and professional in the way they installed the tub. They’ve done a good job, cleaned up after themselves, and interacted with her.

Safe Step tubs are manufactured in the town we live in. We got the walk-in tub and my husband loves it. He is handicapped and it was getting very hard for him to climb in and out of a regular tub. But with Safe Step, it's easier for him to sit down and take a bath, instead of trying to stand up and not fall over. Having the tub is a convenience for him and a pleasure for me. I love it for soaking in. Yesterday, I was volunteering at a place where I was standing on concrete floor and bending over. I was very tired and I came home full of aches. I soaked for about an hour and I was great. It definitely got rid of the aching in my back.

Safe Step's sales representative was very positive, very good and incredible. Their installation team were terrific. They showed up at 8:30 and they walked out at 1:30 with no mess, no nothing. I live in a condo and found them vacuuming the entry way where they had walked in. I really like it when I turn the tub on and the bubbles come up and makes my skin smooth. It’s just fabulous to be in a tub again. I was very pleased with the whole experience from the minute the guy walked in to tell me about buying it until it was done.

Safe Step's installation team knocked a couple of my items, but they were lucky because they didn't do more damage than what they did. I didn't notice until they were gone, and I fixed it myself. On the other hand, everything was okay with the sales rep. I like the tub's hot water, bubbles, and jets. They would spray water out, and it's good for my skin. However, I made one mistake when I got in and filled it up, and I didn't have the door closed all the way down, so the water ran out on the floor. It made a mess. I only got to use my Safe Step one time, though, because I've had hernia surgery, and I can't get in the tub yet. I just had another shower put in before I had the walk-in tub, and I've been having to use it. I could probably recommend it.

I have called several times to have several repairs done to my Safe Step tub. Starting in February of 2015, I had a leak in the plumbing. When I called, I was told to find a plumber to do the job and they will get paid directly from Safe Step. Plumber did the job but was not happy with how payment was handled. So it was no wonder that he would not do a job for this company again. In February of 2016 I contacted Safe Step again to have the heater in the seat and the lights repaired. They told me to find an electrician and they will do the same like the plumber. Well, that did not go over too well so I asked them to find one that will work with them. I have not heard anything since then and my recent calls keep going to voicemail and are not being returned. If you live in Hawaii and do not reside on Oahu my advice to you would be to think twice before you buy. They may have a good warranty but only if you live in certain areas!

We got a Safe Step walk-in tub and their installation team was very pleasant, thorough, and fast. Their sales rep was also very good. We love our tub and everything about it. I can’t even get my grandkids out of it.

My aunt told me about Safe Step. She had one and she loved it. The sales rep was a nice guy and he knew what he was doing and talking about to make a deal with us. Their installation team pretty much kept to themselves. I'd look in on them and see how they're doing, if they needed anything, and they were real nice. As for the tub, I like the massaging jets.

First of all they send down fast talking sale man and by the time he gets done you are so tired. He said you need this... you should buy this... about 3 times. They won't come up front and tell you the price until you ready to sign. Don't like tub because it take too long to fill, my toes are all shrivel up by the time the tub fills up. Also had to buy new water heater which again more money. Sorry we ever bought the tub.

I love the massage and the micro clean features of my Safe Step walk-in tub. Their sales rep and installation team were good, too!

My husband called Safe Step. They came to inspect the very next day and set up an appointment. Premier Bath was the other one we were checking into but they never got back with us. We were just researching but we decided to go with Safe Step. We were most impressed with their installation team. They came here yesterday because we had a problem with one of the jets which they found and fixed.

I love Safe Step Walk-in Tubs. Their representatives and the installation team were wonderful. They had a great sense of humor, too. I was busting them so they went along good. My favorite thing with the tub is being able to get in there, relaxing, soaking and sitting there for hours.

The Safe Step sales rep was great. He described everything and went through everything completely. The installers were great too. They came, got the walk-in tub put in and got everything cleaned up in a timely, efficient manner. I definitely like the tub for relaxation and my favorite part is definitely the jets.

The sales rep only came for the one visit when we bought the tub. He was pleasant and answered questions. The installation team was also great and super, and my husband was pleased. He said they were very well trained and knew what they were doing. With our new Safe Step tub, we like to get to sit down for the shower and at our age and our physical condition, it's difficult sometimes to stand up. I have waist-long hair and I was going to cut it off but just to stand up to get it all shampooed was a hassle. And now, I don't have to. Everything is easier with it now and it does feel good on my body.

I was tired of going to the gym to use a hot tub. So I got myself a tub from Safe Step. They're fantastically awesome, from the sales rep to the installers. We had a problem with the circulation pump and they had to borrow it from another unit they had on the truck. But they got me in on the same day. I haven’t been able to use it because I had a shot in my lower back and I couldn’t use hot tubs or bathtubs. But for the first couple of times I did use it, I felt very relaxed in it. My problem with it would be how the water drains. And it seems to sit on the top of the tub and I have to use a squeegee to get it to go into the tub after I'm done taking a shower. But I like everything about my tub. I like the whole product design and the installation process, though it was a little noisy, but they couldn't help it.

My wife and I are both old and we haven’t had a bath in a bathtub in years, and so we enjoy our Safe Step tub very well. Their sales rep was very nice. He explained everything to us and the installers did great and cleaned up the tub. The tub does wonders for our legs and it's relaxing, too. I sit in there for 30 minutes when I'm tired.

My mother convinced me to get a Safe Step Walk-in Tub and I like the whole thing about it. I don't have to crawl in and I can just get in. I'd recommend it.

Interactions with the sales rep of Safe Step were very pleasant and mostly informative. However, they educated before the fact and not after. And that’s something that Safe Step needs to work with their sales rep a little bit better on. They need to educate them more on the way things have to be manipulated in order to do the installation. There’s turning and twisting that they have to do to get the tub in the home. So even though they’ve got this measurement that fits, they have to understand the measurement that is greatly larger where they have to turn the piece of equipment to get it in there. And this guy didn’t take that into consideration. But the installers seemed very nice and informative. They were very courteous about doing as minimal destruction and they explained everything that they were going to have to do.

I like the jets in our Safe Step tub. The sales rep I dealt with explained everything very well. He was very polite and we talked about baths for a while. The guys who did the installation were in and out, but I noticed the next day that there’s a scrape mark in the bathroom.

My husband saw Safe Step's ad, contacted them, and talked me into getting a walk-in tub. The salesman came out to explain it and he made a very convincing case. We got one and we've been very happy with it - it's what I wanted. I like the Jacuzzi and the bubbles it makes in the water as it's supposed to be good for your skin. The tickling from the Jacuzzi also helps out on my many aches and pains. Those are the two things I use pretty much, otherwise I just take a bath. It's been a very satisfactory experience and I'd recommend Safe Step.

The sales representative of Safe Step were awesome. The installation team were wonderful too. They told me every button and screw and what these do. The tub is my favorite. I love the herb bubbles. It’s helping my hives. I’d live in it if I could. I've had my friends come over and look at the tub and they said that it looks so nice.

I saw Safe Step in a magazine ad and they were the first and only one I saw so I chose to go with them. Their sales rep was friendly, courteous and explained the contract and the product to me. Then their installation team was here for a good while putting it in and were very friendly. We conversed and they told me all the things I needed to know about what to do and not to do with the tub and they cleaned up after themselves. They said the company wanted to take pictures of people, so they took a picture of me in the tub before they put it. I'm very happy with, but when the tub got put in, I felt I don't want the old bathroom. So I'm on hold now and haven't turned it on nor filled it up since I'm getting the rest of my bathroom done, but I'm excited. Overall, they were professional and they connected the right pipes and did a good job installing it.

Safe Step's installation team was nice. However, they didn't hook up my spray nozzle. Although my basement is full, I don't think it would be too much trouble to hook and fix it. I'm hoping I can get that fixed, but other than that, I love it. I like being able to get back in the tub and soaking my feet. I still need somebody to help me a little bit, but I can get the spray on towards my back and legs, all by myself. Also, I have arthritis in my shoulders, and can't raise my arms. I'm in a good deal of pain, and a hot bath always helps.

I like Safe Step Walk-in Tub especially the massaging feature. I have less aches and pains from the therapeutic effect of the tub and I'm more relaxed. I think it's a good investment and as I'm getting older, I find a greater need for it. The sales representative came out, visited and went through all the questions that I had and information that he had to give to me, so I know what I was doing. Then I watched what the installation team were doing and made sure they were doing it to my satisfaction. They cleaned up after themselves. So overall, it's a very good experience.

I called one of the Safe Step Walk-in Tubs representatives in Tennessee, and he knew what he was talking about and assured me that the product had a very good warranty on it. Within a few days, I was called by the salesman who is a gentleman from Denver and said he could come right down and talk to me about it, which he did. He did a very good job of convincing me that the installation of the tub could be done here on time and with all the guarantees and that they could be out in a week, which I didn’t believe at all but they were. He also said that the installation could be done in half a day, which was exactly what they did do. The installation guys did an excellent job and knew what they were doing. I could tell by watching their work. They were very efficient and gave me confidence that the thing would work right.

Being 75 years old and using a body soap in the shower, it gets slippery and I can't even wash my head with one hand. That’s when I said, “I could afford it. I'm going to go with it and see what happens with the walk-in tub.” I chose Safe Step for several reasons. One, the door squared the bottom. Two, I don’t have a hose hanging down. It goes into the unit for the showerhead. And three, the drain doesn’t go down to pull the plug. It's got a drain handle on it that’s more effective.

Safe Step Walk-in Tub is great. I've heard good things about them and so far, everything went well. Their sales rep was great and helped us out quite a bit. But I almost missed the installation because when I got to the house, they were already working on it and almost finished. But those guys were also great and really professional. They went through the instructions, the whole nine yards. It's my mother's tub, but I like all the new features that they have like the bubble and the massage feature. I'm crazy about all of it. As a matter of fact, I have recommended it to somebody. I'm also thinking about trying to get one in my house.

The Safe Step tub is for my wife but she's in a nursing home. It takes me longer to take a bath in the walk-in tub. I have a problem with the access panel, though. It's magnetic and it keeps on falling out.

A friend of mine has a Safe Step tub and he said he likes it, so we decided to get our tub from them, too. I could have bought one a lot cheaper, and that's the only drawback I got against it, but It's what my wife wanted. My wife and I are 80 years old, and the tub helps us a bunch.

I'm 84 years old and I've been thinking about getting a walk-in tub for a long time. And when I looked it up on the computer, I decided on going for Safe Step. Their sales rep and the installers were very nice and they were all very helpful. I've had my Safe Step for over a month now but I still haven't figured out how to turn on the jets. And I was really looking forward to them. But one gentleman actually went through the routine to help work everything out. But for some reason, I didn't get that particular step and I've tried everything but I still can't turn them on.

We moved from Atlanta up to where we are now at West End, North Carolina. The house had two bathtubs with showers; one was a remote shower, the other shower is in the tub. I'm 86 and my wife's 81, and because we can't reach and lift our feet up high enough to get in the regular tub, I decided to put in one of the walk-in tubs.

I've only been able to be in my Safe Step tub once, which was a wonderful experience. Because my son-in-law was tiling the bathroom and he's not well, so it takes him a while. He's finished now so I'm pretty sure I'll be able to get in there. But my first experience in there was like heaven. The bubbles were awesome because I have fibromyalgia and arthritis. I came out of there with no pain. Slept like a baby. I'm looking forward to being able to get in there more often as soon as he finishes the bathroom.

All of the people from Safe Step were awesome and I appreciate it. The installers need to be patted on the back. I'm a nuclear engineer and a very big-time perfectionist. Every bead they did with the caulk is perfect. I went with Safe Step because their salesman taught me that it would have been a little bit bigger of a jump for me to get into Premier's tub than in Safe Step's because I'm in a wheelchair. He said that Safe Step's tub is so low to the ground, I can step into it on my own. He's a good guy and made me feel comfortable like they weren't going to rip me off. People love to mess over handicapped people and I think I have stupid written on my forehead. He also showed me how much money I could make as an incentive.

The installation team was very good. However, nobody told me that the tub took more than 40 gallons of hot water. When the salesperson measured the space, he said that it was fine and if they'll have any difficulties, they'll shove it through the window. I agreed as long as they didn’t tear off my frame. Initially, Safe Step was going to put in a tub that was too big. I had three tubs before they finally got one in. By the third time, I had already decided that I just didn’t want it because it was beginning to be a hassle. So they sent me a baby tub so that I could pay them. They ordered this thing from someplace with the doors off just to make it fit. This tub is so small and it's the worst thing I've ever seen.

My husband had fallen in my original tub, and that can't happen. I saw Safe Step in a magazine, so I thought I would inquire about it. I didn't particularly like the rep asking questions about our health, and him saying he needed the deposit before they could do anything. I gave the deposit, but I don't see a receipt for that deposit coming back to me. On the other hand, I like the tub. Although we haven't used it that much because my husband has been sick, the availability is what I like. Moreover, it has enhanced the appearance of the bathroom and we like that a lot.

Excellent experience with Safe Step. The salesman was very good and the price was better than the others. The person who installed the tub did a great job. It was a terrific installation. We've only had the tub for a short time and I haven’t used it, but my husband has used it several times and is really enjoying it. It's going to work out great for him and he seems to be satisfied. We’d certainly recommend Safe Step to anybody who wants to pay the amount of money. It's very expensive, but it's something that was needed for my husband because he has severe joint problems.