Safe Step Walk-In Tub Reviews

The Safe Step sales person was great at first but then it was hard to get a hold of him afterwards. We didn't find him too open and ready to help on our particular questions. There were some things we don't like about the tub. I'm six-foot and I have to really squeeze my feet around to get around the door. I didn't like that the door swings in as well. The tub was also supposed to come with a sliding shower attachment but it didn't, so I had to order an extra one. It was also annoying at first that the shower hose sticks but that finally stopped. Most of the time my wife just takes a shower in the tub, not a bath.

We liked what the Safe Step salesman said and decided to take it as soon as he started telling us about it. He explained everything in detail. The installers showed us how to use the product and they cleaned up real good afterwards. We were really pleased with them. I like the way the tub blows out on the side, on the ankles and back and the bubbles. It cleans me off real good and is really soothing and comfortable. I have arthritis and it makes my legs feel better when I’m in it and when I get out. We all like it very much. It’s a really good walk-in tub.

I’m satisfied with Safe Step. I fall a lot so I wasn’t able to go in my old bathtub for about a year and I don’t like showers. With my Safe Step tub, I enjoy sitting in the water and wash up. I like the tub and I had no problems with their team. They were friendly and on time.

My wife was having trouble getting in and out of the bathtub, and she hates showers, so we got a Safe Step walk-in tub. Here we are a month later, and my wife has used it several times. I’m not a bath person, I’m a shower person, but she’s trying to get me to get in it. We’ve been quite happy with the product. My wife is still trying to figure out all the gadgetry and I help her get it filled up and things started and go through the procedure, but she can handle it by herself right now because it’s simplified. She just has to remember what steps to go through. We had the laminated thing that shows what steps to go through that the installers gave us. It’s a prompt up at the end of the tub and she can reference that. It’s been a delightful addition to our household.

I’m having a problem with my age and I’ve got a bad back. I have to hold on, and that’s the reason I bought the Safe Step walk-in bathtub. I liked the looks of it on TV and I like it better in my bathroom because it feels good. The installation team made a little dust but we got that cleaned up. We’re enjoying the bathtub but we need a splash shield on the right wall where there’s a wallpaper in there. Other than that, we love it and it’s working for us.

I bought the Safe Step tub for my brother who's an amputee. I was at Lowe's and asked about the tub. I initially thought I could buy it and put it in. But even the stuff from Lowe's was expensive, so I thought that we might as well make Safe Step do it all themselves. So the rep showed us a video and explained everything that we were getting. I was impressed how informative their people were and how knowledgeable the guy putting it in was because it was really easy for him to hook it up. We were watching on the installation and we have irritated him, but he just took it to one side like he was used to people.

I saw a Safe Step ad in the Sunday papers and when I went out on the internet and looked at it, it had everything that I needed. I didn’t bother to look for anything else. The sales rep was incredible and very sensitive to our physical needs. I’m going through a lot of physical stuff including cancer treatment and have a lot of trouble walking and getting around, while my wife just had a knee replacement. He also got that tub in here quicker than he’s ever done. The financing was done almost overnight.

I wanted a tub and I got one from Safe Step Walk-in Tubs. Before, I couldn't get in and out of the tub by myself, but with Safe Step I can take a bath now without any assistance and that's a big thing, along with the fact that I get the jet massaging when I'm in the tub. So, the tub is dual purpose. The installation team did a fine job. But they told me they were going to send me a shower curtain as soon as they got back to their office. They said it will be mailed to me, but I have not received it. I've only used my tub two or three times, but I've thoroughly enjoyed it. I love the lights and the jets.

The gentleman that I talked with came out to the house and told me about the Safe Step walk-in tub and told me the differences between their tub and the others, things that I haven’t even thought of. He was very knowledgeable about the other brands and what they included, and what their company included. I was very impressed. I didn’t know a lot about it, but I knew that I needed to make a change because I was having trouble with the bathtub having to step over it and then get up to get out of it. As you get older, you need something that you feel safe in. It’s much easier to feel safe in something that you can sit elevated in and be able to walk out of and not be afraid of falling. I feel much safer since having my Safe Step tub. I love it and I wish I had done it earlier.

The Safe Step tub is easier for me to get in and out of. We haven't had the chance to use it as much as we like, but we're happy with it and I'd recommend it.

I bought a Safe Step walk-in tub because its price was about $1,000 less. The sales representatives were very exact and showed me how to operate the tub. I did have a problem with the tub over the weekend, and the representative came yesterday to fix it. He went over the details of the tub with me again, which was very helpful. He did a great job cleaning up after himself and was very friendly. The installation team was very courteous and also did a great job cleaning up after themselves.

I like the MicroSoothe of my Safe Step tub and the ease of access. Their sales reps were very knowledgeable, nice, and accommodating. The installation team explained everything and was also very efficient. Everybody was very professional and knew their product. I feel safer using the tub and while I don't know that I have any aches or pains, I notice little things that are helpful.

I hadn't had a bath for four years. I had to take showers because of my legs. I couldn't get in my tub, so I couldn't sit down and I couldn't get out. I had fallen trying to get out of it. I was trying to get on my knees but I couldn't. It was just a catastrophe. A friend gave me a bench she put in the shower but I didn't like it either. So when I saw the ad about Safe Step in some paper and I just called them. I'm 84 years old, and I make up my mind just right there. I didn't check on the other prices somewhere else because the person I talked to convinced me that this is the best tub. The salesperson and the installation guys were very nice and great. The installation team even took the old tub to have room for the new one. They put that in for me, which was great.

The gentleman from Safe Step came to our house, went over all of the things with us and checked out our space. We had one of those great big tubs which we wanted to get rid of because neither my husband nor I could get in it. I have a chair at the moment in our shower where one can sit but we thought as we get older, we will probably need a walk-in tub so we got one from Safe Step. I haven't used it yet because I like the shower but sometimes I thought at night, if my muscles are hurting or I've been working, maybe I'll climb in and use it. Everybody from Safe Step was very good. We wanted it, got it and we're happy with it.

I still have aches and pains but I feel safer, and I'm enjoying my Safe Steps right now. I like to sit in it, just soak and then shower off. I run the jets on like that. I had a problem with the shower and I called yesterday, and the lady explained to me how it worked. The representatives were very friendly and courteous and the installation team was great. I was surprised that we had not heard from the salesman after we made the purchase and the installation. No one came out to look to see if it was installed properly or how it was looking. For that type of expense, I think somebody should. But, we did receive a computer generated postcard a couple of days late.

I had reported that I received a step in tub that was too small in width - but Safe Step installers promptly replaced it with a reasonable size one. And has responded to all our requests. My mom age 98 is now enjoying taking a bath as well as my husband and I. I would highly recommend safe step walk-in tub to others.

My wife wanted a walk-in tub so I started doing research online. Safe Step was better-priced though what they were offering was equivalent to two other tub manufacturers. Their sales reps were very knowledgeable, professional and friendly. They laid out everything clearly as to what was gonna happen, what the process would be, what the features of the tub were, and why certain features were better than other feature tubs. The installation went smoothly. The team knew what they were doing, they handled everything professionally and looked very well. It only took them five hours to install and that worked for me. The dual jets and microbubbles are my favorite.

I’m in a wheelchair and my husband has back problems, and he's going to a therapist. My daughters come over twice a week to help me take a bath. And I thought a walk-in tub might free him up. I could get a walk-in tub so I could do it by myself. The main reason I went with Safe Step was the warranty that they had with it, and I hope it holds up as well as they say it does.

We had the Safe Step salesman come to our house to tell us about their tub and he was absolutely great. Compared to what Lowe's is offering, Safe Step is a few steps above. When the old tub was taken out, a lot of rotted wooden stuff was found and we had to call a contractor in to fix that. The installation team had to stand down but after all the repairs were done, they came on right back and went on. It’s been about a month since they installed the tub and everything was good except for one thing. The tub was supposed to have come with a pole to attach the shower on to but it didn’t have that. They promised to come back and install it and I've called once a week ago but nobody has come yet so I'm still hoping they come. My wife likes the heated seat and I like being able to walk into the tub and I'm gonna have a knee replacement in a couple of days so I can walk in to the tub without stepping over the big lift.

The Safe Step installation team was great. We were really amazed at how easy the guys came and quickly installed it. I like all the features of my tub because we can sit down or shower. The only problem we've got is the right-hand jet cover keeps blowing out. Every time we put it back in and turn it on again when we fill the tub and turn it on, the cover shoots back out.

We have a Safe Step walk-in tub that we got four years ago. We subsequently got a shower from them since it was cheaper than their competitors. I was happy with my tub when it came. I got it for my wife because she has a back problem and can’t step high. I now have a bad back, and I like to shower, and this worked out great. With my Safe Step walk-in shower, I like that I only have to step up two inches and it has plenty of grab bars. I feel safer because I can grab hold of something. The house was built in 1993, and my other shower that came with the house did not have grab bars.

I called Safe Step to get a price and they sent a salesman out. The sales rep was very knowledgeable about telling me how the tub was made and what materials it was made of. The installation team was very good. The only problem that I had with them was one of the guys poked a hole in a chair that I had in the bedroom. I called customer service right after the installation and the installer called me. I told him about the chair but he said he had a high deductible on his insurance so I have not pursued that with him but with the amount that I paid for the tub the chair should be covered with a re-cover. But other than that, the tub is great and I'm enjoying it.

I've checked other companies and Safe Step’s been around longer and had the best record when I've checked with the BBB. I was at a point where I was interested in either their tub or shower conversions. We were looking at the tub but the more I looked at it, I thought I'm not a big tub person and wanted the shower more. I talked with a gentleman named Jim and he told me that maybe what I wanted was a shower conversion with a seat in it. Jim worked well with me and was honest in saying I'd be happier with the shower conversion even though it was half the money, which meant half his commission. He could’ve kept telling me how he could fix the Safe Step tub because they could’ve put a handheld shower, but I'm not going to be able to stand up in it and shower. I'm sure he really lost money on the sale as far as his commission.

The presenter from Safe Step was knowledgeable and very friendly, and his presentation was excellent. He had the actual product in the back of his van and that's brilliant because to talk about it is one thing, but to actually see the product firsthand makes a huge difference. We also really liked the way the product was manufactured. It's very sturdy and solid, and has a high quality. My mother's favorite about it is the height of the seat and the easy drain location as she doesn't have to lean way over to drain the tub.

We had a misunderstanding with Safe Step. We had carpet down on the floor, and we asked the rep if we should go ahead and pull it back and she said no that they’ll do all that. The installers put the tub in and didn’t take the carpet out. I’m 62 years old and my husband is 68. He’s had a stroke and his shoulder is messed up and we had to go in there and take all that carpet out and cut it around and put a rug down. We took off $1,000 of the payment, but it was worth a whole lot more than that because we had a lot of work. Another thing is when the door is accidentally hit by a knee, it can come open and water will shoot out the door. It happened to my husband. We thought it was locked but he was able to open it with his knee. But I like the tub because it has bubbles in it in the feet.

Shirley had a stroke so I bought the Safe Step Walk-in Tub. I like its dual jets. Since its installation, I feel safer. I like the fact that they haven’t been hounding me because I haven’t paid for the tub yet. But I got my 401k company, got their $20,000 and it’s going to be deposited next Wednesday. It’s been a very good experience so far.

The men who did the installation were helpful about doing things and they cleaned up after themselves. Everything's okay about Safe Step except it takes too long to fill up. The person who came out went downstairs, looked at my hot water heater and said it won't run out of hot water. Well it does before I can get it filled up. They also didn't tell me a thing about how long you sit there waiting for it to get filled up.

My husband liked Safe Step's presentation and when he called, the guy answered the questions that he had about it. I'm a shower person and my husband is interested in being able to take a bath in the tub. So I was the one that had to be really sold. I'm about to have knee surgery and he kept telling me that this will do me good when I have my surgery. So that was the feature that sold me on it. When you have surgery, you want to sit down. And even though we have a seat in the shower I still have to get up and down, and this will be a lot safer. I can get in the Safe Step tub better than I could before. We had the garden tub before and this one is easier to get in. Right now I can get in by myself and I don't have to be mindful of myself in and out. I also like the jets.

Everything was fine with Safe Step. The salespeople was very helpful. The features of my tub worked fine too. My favorite feature is the step-in itself. It's very low.

Safe Step went above and beyond. My dad is 93, lives by himself, is very hardheaded, and was against getting a nice step-in shower at first. But luckily, his shower doors broke and we were able to talk him into it. That evening we went online and saw the different features Safe Step had which we liked. Their website gave us a lot of information compared to other websites that don't have quite as much. We sent an email with our information and they contacted us within an hour. They were the first ones to contact us. The second company we contacted took several days to get back to us while the third one never did.

We’re enjoying our Safe Step Walk-in Tub very much. Their sales reps were very helpful. We discussed the tub when they came and we made a down payment on that same day. Their installation team did a good job. They had to take a door frame loose on one side and they put it back up where you can’t even tell it. It took them a little longer than they expected in widening that door but they did an excellent job. They cleaned up everything and I’m very happy with it. I like the jets for our knees and feet because I’ve gotten neuropathy from sugar diabetes. My fiancée had a total knee replacement and that helps her too. I stay in it for 45 minutes.

The Safe Step salesman was very knowledgeable, courteous, and very pleasant. The installation team was lovely. There was a small concern I had about some slipperiness on the floor, and they came the next day and fixed it right up. They did a super job. I'm a shower person and I like to get in and get out, and that's what's nice about the tub.

Safe Step had a lifetime warranty and they were close to where I live. They come in and do everything and you don’t have to hire any other people to fix stuff after them. They allowed me to come down to the main corporate office to actually see a tub rather than go back and get the one that they were selling to me. It wasn’t as big as we wanted so we went to the next size bigger. The reps were very helpful and answered all my questions. I told them upfront that I didn’t want them to pressure me into buying something and so they didn’t. They gave me plenty of time to think about what I needed.

I went through three subcontractors and decided to try Safe Step. Their sales rep did a good job. Their installation team was very nice. I like their jets wherein it massages the feet and legs. I really got this for my wife because she has Alzheimer’s and I think it’s safer for her.

I was in the process of redoing the tile in the house and the bathroom when Safe Step sent a commercial to my house. There was no other competitor close to them so I said, “I might as well get it.” They were very good. They got down and put the electrical connection for me. It took them a while because I didn’t know how they were going to do it but they found a way to go in the attic to put it.

We looked at other walk-in tubs and we had to install to them ourselves. We don’t know anything about plumbing stuff so we got Safe Step. Their reps were nice and knowledgeable. I asked a few questions and they answered everything so it a good experience. The installers were courteous as well. They cleaned up after themselves and everything was great. I like to sit in the walk-in tub and turn the jets on. With it, I have less aches and pains. I could also get in and out of the tub now without any problems. I like it and it's been wonderful.

We like our Safe Step tub thus far. I had a stroke three years ago and I couldn't get in that big tub we had. With Safe Step, I can use the regular shower and there's no trouble getting in and out of it. The sales reps seemed to know what they were talking about. Also, the installers cleaned up. We had a regular bath tub that they had to take out. They busted one corner of it off carrying down the steps outside but they hauled it off. We haven't gotten to use our Safe Step as much as we plan to use it. My husband's got some bad places on his legs and he's got to keep out of water but they're beginning to heal so maybe we'll get a lot more use out of it. The only thing that I don't like about it is that it takes longer to take a shower. You got to get in before it fills and you got to wait till it empties to get out. But it sure is nice when you are in it.

I like the fact that Safe Step is made in the US and the features on it are better. I have a problem with my back and my legs, so it was hard for me to get down in a regular tub. Safe Step makes it easy for me to take a bath when I want to and the different massage levels are nice. They feel good. I also like the therapy on my legs. It works on my knees. Additionally, the sales representative from Safe Step was very informative. She knew exactly what she was talking about and answered all our questions with no problems. I could tell she had been in the business for a while. The installation team cleaned up after themselves and were also very good at what they do. I'm very satisfied with the way Safe Step handled everything for us. It was very professional.

Safe Step came out and showed their tub, which seemed like a good one and with a lifetime warranty. The sales representatives were friendly and able to answer our questions with no problem. The installation team was also nice. If we needed to use the bathroom or anything, we'd just let them know and they'd go outside. They explained what they were doing when they were doing it. Then they showed us how to use the tub. The only problem is when they put the door and the wall back together, there's a small gap in the door. Except for that, the people we dealt with were knowledgeable and helpful overall. I'm handicapped and the tub helps with me. I like all its features and I could walk into it. It's all neat. Also, the reason we got it was for my 82-year-old father-in-law's safety. He lives with us, and he could not lift his feet hardly to get into the old tub anymore.

We moved in August and we had a tub back where we lived before. We found an ad in the paper, called the number, and explained to them that we had had one before and we were interested in getting a new one. The sales rep who came out gave the presentation, and it was fully understandable. We liked what he was saying, and he pointed out all the new features that were on it.

Safe Step walk-in tubs are made here in Tennessee. Their sales rep was fine and so were their installers. They were good and really courteous. I liked John too. I love everything about the walk-in tub and it's been a fine experience.

I'd been looking into walk-in tubs for quite some time. A program was opened to the VA, and the salesman who came to our house mentioned that they have a VA department at Safe Step, and there was a good discount. Because of the discount and the VA helping me out, I was able to afford a tub. Safe Step assisted me in getting the VA paperwork taken care of so that was good, and they brought down the price. Although I still ended up paying a little over $3000 with my own pocket money out of the deal, I couldn’t have gotten a tub of that quality for $3000. In that respect, VA did nicely for me and the government chipped in $6800. I'm a 100% disabled vet, so this was good for me.

Their sales reps were knowledgeable and courteous and they put the tub in as soon as I ordered it and they got it in fast. Their installation team was real polite. I've watched them put it in and they tried to explain to me what they were doing. I feel cleaner using the tub. With the mixture that the air gives it, it seems to clean me up better than anyone I've seen before. However I'm very dissatisfied with the door. I thought I could get in and out of a Safe Step Walk-in Tub better than others but I was wrong. I'm in a wheelchair and when I get in, I can step in and go pretty good. But when I come out, I've been doing it backwards and I can't reach the handhold. Had to come in forwards the first time and it just didn't work. Then the night before last, I was getting out of the tub and my leg gave way and I settled into that narrow gap in the door. I'm badly handicapped and I had a terrible time getting up.

My experience with Safe Step seems to be very good. The first time I got into it, they I somebody help me. I'm an old 86-year-old lady and I'm blind so sometimes I push a different dial before I get the tub to do its thing. Other than that, I'm getting along okay with it and I hope to continue. The salesman was very nice and knowledgeable. Their installation team were the greatest. They had a two-hour or so drive to get here and they've never been down in this area before. This is the first tub that they installed in this tri-state area. We're about 15 miles or less from Michigan and the same from Indiana and we're in Ohio. They worked the whole time from 9:00 in the morning until a little after 5:00 and they did a beautiful job on it. I like the jet and I have learned to turn my warm water on first to get at a temperature that I wanted, then shut it off and then crawl in the tub and put the drain down.

Safe Step Walk-in Tubs have completely and quickly resolved my problem. I am very happy with the results.

It's been a pleasant experience with Safe Step so far. The sales rep was very nice and willing to work with us. He had the information on the other ones. He had sales slips and pricing. We bought what we thought would be the best tub for us. The only drawback is the price. It has been a financial burden but it is what it is. The installation team was very clean, polite, patient and understanding. When dealing with senior citizens, it's not always the easiest but they were wonderful.

We're glad we got our Safe Step walk-in tub. It's very nice. The sales rep was good and the workers that put it in were very nice. I like that I can just sit there, relax and get those jets working on the sore places that I need it. It's very satisfying. It's also convenient for us because I was always afraid of my husband and I falling and it's proven to be very good and we can get in and out of it.

We liked that our Safe Step tub was made in the USA and that it has a lifetime guarantee. Also, the sales rep was very informative. He told us a lot of details that we hadn't known and some things to consider. The two installation gentlemen were outstanding as well. They worked very hard, and they're very clean, courteous and informative. They went through all the features of the bathtub.

I purchased a Safe Step bathtub since they have a coupon that gives $1,500 off, and the salesman who came to see me was so nice - it convinced me completely. The day the installation people came to my home, I was in a rehab center for vertigo and my neighbors stayed here while they installed it, and they did a perfect job. I couldn't ask for anything better. With my tub, I have fewer aches and pains. I like the bubbles that come through the spa. I have arthritis and it helps to relax my muscles and nerves. It's fantastic. In fact, I got in it yesterday and stayed there for almost an hour because I almost fell asleep. It felt so good but I don't need to stay that long.

I compared all of the walk-in bathtub companies, and I liked the features that Safe Step had on their tub. I like the step-up getting into the tub, nice and low for a pro. My sister likes the microjet. It's also very easy for her to get in and out of the tub. She can take a bath by herself now, which is perfect. The only thing that needs to be improved is that the button for the seat heater should be up front instead of being on the back of the tub.

I got a Safe Step Walk-in tub for my daughter. She has some physical problems and I had a nice tub but it was too hard for her to get in and out of. She had taken a spill before and I wasn’t gonna take a chance on that again. There were three companies that were advertising, but the Safe Step looked like the best bet. Their sales representative was very informative and answered all of my questions. He even gave me information that I really didn’t think to ask. The installation team was super. They were in and out in about six hours and was a really great team. I definitely would recommend Safe Step.

I’d recommend Safe Step. I got a sizable discount from them. Their sales rep. answered most of my questions. The installation team was timely and quicker than I expected. I was told installation was up to six weeks but it only took around a week. The tub's micro jets are my favorite. I'm happy with the whole situation and with my Safe Step tub.

The gentleman from Safe Step I talked to did not pressure me to do anything but other walk-in tub people did. They won't give a ballpark figure what something's gonna cost. They got to come to my house and I objected to that, because nobody could give me an idea. I wasn't asking for a firm price, I was asking for a ballpark price. So, I went with Safe Step. On the installation, the young man and his helper came in on time. They wanted to get done and it was more than one day because of wanting the wall to go all the way to the ceiling around the tub.

Safe Step has come and completed the repair and I am now satisfied with their service. I would give them 4 stars at this point.

My husband has diabetes, and it's bothering his legs, so the doctor suggested we get a Jacuzzi or something similar. However, they're hard to get in and out of, so we thought that a walk-in tub would be better. We got a Safe Step Walk-in Tub and it's really nice. The sales guy was wonderful, and was extremely nice, informative, and it was fun visiting with him. He looked in our bathroom and told us how the new tub would fit. The people that came and put the tub in also did a great job. They installed the tub in a day, and also took the old tub. They made the tub fit under a window and it's beautiful. We had to put a little bit more floor down because our old tub was bigger, but the new tub's great with the new floor.

My wife has trouble getting into a regular bathtub, so the walk-in tub is ideal for her. The salesman of Safe Step was really good when he initially introduced the tub. He was very professional and thorough, spent over an hour with us giving details. The installers did an excellent job and were very professional, too. They said they’d be here at a certain date and time, and they were here. They worked all day and put it in, and didn’t even take a lunch break. We really like our Safe Step walk-in tub. We just have to probably get a larger hot water heater. Their price was several hundred dollars more, comparable to the other stores. But they gave us a $1,000 discount for if we needed a water heater.

I was looking at other bathtub companies but Safe Step was the only one that showed up. The sales rep answered all the questions and had a display to show us. I got their walk-in tub and I love everything about it.

I enjoy using my Safe Step tub. The sales reps and installation team did a good job, and the lady that came and talked to us about getting one was very nice. I haven't used all of the things that my girls think I should have used, but I'll get more used to it. I like having the seat to sit on and I'm very satisfied with it.

I decided to get a walk-in tub and Safe Step was the first company that I called. When I went out to look at the tub, one of their guys showed it to me and its cost. Their sales reps were all wonderful and they sold me the tub right away. The installer was helpful too. I couldn’t get the lights and things on one time and he came, took apart the front of the tub and showed me what button to mash.

The sales representative from Safe Step Walk-in Tub was helpful. The installation team did a good job too. The Safe Step Walk-in Tub cost more money but it had jet streams in it. And that jet stream makes a lot of difference. The tub uses a lot of water but it provides a good bath.

I have always wanted to have a Premiere walk-in tub since I saw their ad many years ago, and then I saw Safe Step on TV and their store was a little closer to me, so I called them and finally got the walk-in tub that I had wanted for a long time. The sales representative was nice and the installation team were terrific. I like to soak in my new walk-in tub.

My experience with Safe Step was terrible. The sales rep was smooth-talking. He didn’t tell me that they had a couple of sizes and sold a cheaper tub that they wanted to get rid of instead of what I needed. The installation team was good with what they’ve done, but for what they put in, it didn't do me any good. The tub we bought is too little. For someone who's 120 pounds, it may be good but everybody here weighs at least 260 so I’m extremely dissatisfied.

Safe Step's price seemed pretty good. I bought their walk-in tub for my mother. It was a pretty close run between Safe Step and Premier, who I thought were the best. I know the construction part and said that we'd be better off going to Home Depot and buying from a name brand like Jacuzzi. That way we'll pay less but we'll have to put it in ourselves. However I simply didn't have time for it so I decided to go for Safe Step after all since they had great ratings.

The price was good and Safe Step had a special offer when I bought mine. The sales rep was very nice and he kept his words. However, I’m a little disappointed because I didn’t think I was getting enough of the oxygen bubbles out. He told me when I need any information or anything, I should call this certain number, which I did. But when he called me back, he said he is in Utah on vacation. I did want some information on how I get the bubbles to come out more, that was the reason that I bought it. He said he’s gonna have some paperwork for me where I can buy the cleaning stuff. I wasn’t aware that it takes once-a-month cleaning. He did not say that. I wanted him to stop by once more and tell me where he got the crystals they put in the water to make the water soft and all those good stuff.

I looked at other tub companies but we stuck with Safe Step. Their sale guy was very good. The installers was very helpful in showing how the tub works and cleaned up when they finished. I like everything about my Safe Step tub. The jets are good for my feet and back. Once I get out of the tub it makes me feel more relaxed. I'd recommend them.

I checked walk-in tubs and I looked at Home Depot. I checked everything from prices to what I needed to get it installed. The Safe Step Walk-in Tubs' rep was wonderful and their installers were great people. They came earlier that the set time, and since they didn't take down the wall, they were in and out in three hours. I can get in the walk-in tub and fill it up. I don’t have to worry about getting down and trying to get out of the thing. The walk-in tub's really mostly for my mom because she tried to get in our tub over a year ago and she couldn’t get out. She hasn’t taken a bath in a tub since then. And although we had a shower chair in the shower for her, she can soak in a walk-in tub and this helps in her mobility - for the feet, for the back of the legs, the lower part of the extremities and also for the lower back.

I wanted a Safe Step tub and when I saw one, I bought it. The Safe Step staff were all very courteous. The sales representative didn't pressure me to buy and the installation team was very efficient. I enjoy my Safe Step everyday. I like the door opening to the inside and the microjet.

I don't even know if I got a great price for my Safe Step tub but I know that I'm disabled and eventually I'm gonna need what I bought so I thought I'll go ahead and get it. Everything with their sales representative was real good. They're very informative and explained everything to me fine. The installation team was also very good. There's a lot of trouble for them to get the tub hooked up because it's an old house and everything is old but they did a great job. My favorite feature of the walk-in tub is that I can step in and out real easily. I'm not a lounger in the tub, though, and I just want to get in there and clean and then get out. But as I get older and get worse off, I'm sure I'll enjoy the tub more.

I love Safe Step Walk-in Tubs. Our sales rep was excellent and very polite. He came to our house and took measurements. Their installation team cleaned everything up. We were 100% happy with them. We really love our tub. I haven’t been able to get down in a bathtub in a long time and since I had Safe Step, I felt like a new person. I don’t always fill the tub up because it's costly though. I use the shower, too.

My experience with Safe Step was good. I bought it for my mother. I do own it but it's for my mother and she's enjoying it. I saw this one company and I didn't look at anybody else. The sales rep was very good, personable, thorough, and answered all our questions. He and the installation team did a good job. She likes the bubbles between the pores and she's happier.

The Safe Step sales reps were very, very good and I couldn't ask for anything else. The installation team was wonderful, too. The only thing I don't like about the Safe Step tub is having to sit in until it fills up or runs out but other than that, I ain't gonna fall. I feel very safe.

My mother likes the light and the seating in her Safe Step tub. She gets in fine in the tub, though she has to have help. The sales rep was fine, and his presentation at home was fun. I wasn’t there when the installation people came, but everybody said they were wonderful.

I contacted Safe Step for information and got a salesperson sent out. I am not somebody who likes a lot of unofficial sales patter. The sales rep was trying to convince my mom that in her current bathtub shower setup, she would fall through the plushy glass and so on. If I were buying it, just the annoyance factor alone would have made me said no. But my mom was more concerned about getting somebody to install the tub quickly. It was a little outside of the price range that she was looking for but the installation was the major deciding factor.

I told the salesman from Safe Step the first 20 minutes he was here, "You're wasting time, you might as well leave." But he didn't leave and I got the tub. I liked what he told me when he came out here and everybody else I talked to wouldn't give me no satisfactory answer. The installation team were good too. They made a big mess and a lot of noise but I know they had to. They cleaned up some of the mess but when they're cutting the tub out they had to do whatever they had to do to get them out. There were chalky stuff all over the bathroom and I had to get somebody come in and wash down the paneling.

Due to the ease of installation and cost, we chose to purchase from Safe Step. I got a walk-in bathtub because my wife has Parkinson’s and it will be easy for her to be able to get in and out of it. When she uses it, there’s a big difference in how her skin feels. I had talked to some other people that literally wanted to redesign the bathroom to put the tub in, and it didn’t end up happening at all. But the staff of Safe Step was knowledgeable about what they were going to do and how to get it done. They absolutely did a great job.

The sales rep from Safe Step Walk-in Tubs was fine but their installers were horrible. They were very unprofessional. They were completely unable to complete the job the first time they came out because they couldn’t find the water shut-off since it was buried. Then the installer said that he only had a couple of hours work left to do. He had to come back on a weekday to get it completed. It's because they had to get people from the city out to show them where the water shut-off was. The city people had to come dig it up. In the meantime, the installers tore up my yard and left a big hole in my front yard in the process of looking for the water shut-off. They never took care of that.

I heard about Safe Step in the Legion magazine but then I saw it in the Woman Today magazine. The sales representative was nice and he sent me a card after I got the tub in. The installation team was very good and came half a day early. They were in the area so they wanted to know if they could come over. I haven't used the tub yet but I'm looking forward to the heated tub, lumbar jets, and leg jets.

I saw Safe Step Walk-in bathtubs advertised on TV. I like the way their advertisement went and the features that they were showing so I bought their product. The sales rep was great. He knew what he's talking about. The installation team came to set up the tub four weeks early. They were perfect. My Safe Step is really neat. I can get in and out of it easily.

Everyone from Safe Step was polite. They came right away and I didn't bother to shop too much because the other one said free installation and I knew right away there's no such thing so they're going to jack the price up. Safe Step looked good and it was recommended on one of the channels on the computer. Someone looked at our area, measured everything and we went over the price and I fainted. I was a little surprised that the price was that high but I decided to buy. They installers were excellent and did a great job considering the tight area. They did broke one of my tiles and I haven't replaced it yet.

Before the Safe Step guys ever put in my shower, we checked them out with the Better Business Bureau and they had an A+ rating. My granddaughter called them, then the salesperson contacted me and set up an appointment to come out. I'm glad they did because we had checked with other companies and I wasn't pleased with the way they wanted to do the thing, but with Safe Step, they were Johnny on the spot.

I really like my Safe Step walk-in tub. It had a heated seat and the slip things my husband didn't hear from the other tubs. I’m a diabetic and my feet and legs hardly work. I’ve only got in it once and the next day I felt much better. Its foot massage function is my favorite. It's very easy to get in and out of it. Also, the installation team did a really good job. They cleaned up after themselves and were very polite.

I love the little bubbles in my walk-in tub. It's great that the sales rep explained how everything works. I would recommend Safe Step to anybody!

Safe Step was the first one that came to us and I liked it. I was a little shocked at the price but I figured I would probably be shocked at the other prices too. The sales rep was very informative and not pushy but I didn't like that he tried to talk me into something because it kind of turned me off a little bit. The installation team did their job, didn't disrupt anything and also cleaned up after themselves. I even asked them if they wanted to take a break or something to drink but they said that they had brought their lunch. They worked continuously until they finished.

When I saw Safe Step on TV and books, I thought the walk-in tub might help me because I was having a lot of pain all over my body. They had a good salesman who detailed the product to me. Both boys that did the installation were very nice and did a really good job. I'm very satisfied with the tub. It makes the pain go away and makes me feel wonderful. The bubbles is my favorite feature on it.

Safe Step Walk-in tubs seem to have a good reputation for the things that I saw online. But I'm a big guy and I had a hard time buying something that neither my wife or I had actually seen in the store or been in. Luckily for my wife and me, they were installing one in another house in our town not too far away a day later. The rep then organized that we could go there and actually get into it and see that we would fit in that thing. And once we had done that, we’re ready to go ahead and buy one. The rep went a little bit out of his way to try to make that happen and he also seemed to know his product pretty well.

I just brought a brand-new 40-gallon tub and it's adequate but it runs out of hot water at the end of the bath. Other than that, it works fine. When you use it for a while, you feel pretty good, it relaxes you. The sales reps and the installation guys were fine, we've had some problems and they showed right up to fix them.

I enjoy using Safe Step Walk-in Tubs, it's very relaxing. I've used it about four times, then I'm planning to use a larger hot water heater and it would be great. The salesperson was a nice guy and I enjoyed talking with him. I felt he was honest and I just liked him. He had a good personality. The installation team were all friendly, honest, and were very good as well. I would recommend Safe Step.

My husband is disabled and cannot stand long sustained baths so we were in desperate need of a tub that could be walked in. I saw Safe Step in an ad, we checked it out and was surprised at the price. It said $1,500 off but it's not the $3,000 kind of tub we expected. The sales rep's manner was exceptional. He didn't push. The installation team was very nice and did an excellent job. We just had to clean up in the 1st floor bathroom under the bathroom where the tub was installed because some of the stuff went down into there. As per the tub, we use the jets in the back and on the legs and enjoy it although it wears my husband out too much because he had lung and breathing problems. The only problem is the grout splits about 10 inches on one place in a just a couple of days. Other than that, the tub is working great.

I started looking around for walk-in tubs about a year ago. I saw a couple of them but went with Safe Step Walk-in Tubs because I liked all of the jets. Their sales rep was thorough and went through everything. The installers got the walk-in tub in there in half a day. It's good to have a bath in the tub. I’m calm and relaxed only when I get to go take a bath.

I like Safe Step although I'm still getting used to it. I was expecting just the tub, but it has a shower and I can't fill it up and take a bath because if I use soap it makes too many bubbles. The tub uses an awful lot of water. Then, when we sat on the heated seat, I was expecting the water would be neck-high. It barely comes up midway of the chest and I have to scoot down to get wet. However, I thought that it's going to be good. The sales representative was very helpful and the installation team were excellent, did a great job and cleaned up after themselves.

My mother is living with me and has had several fractures and we were looking for a tub that she could get in and out of safely. When we called Safe Step to come to our house and talk to us, the man was very nice, informative and good to help us get everything set up. The sales team helped us get a loan for it, secured and with the payments the way we wanted. My husband said that the people who came were very nice, did a very professional job and cleaned everything up. Anybody I’ve had any interactions with over the phone seemed very nice and informative. My mother likes that the tub is easy to get in and out of. I don’t like that we haven’t shut the door good a couple of times and my ceiling flooded. One time, she hit the latch accidentally and it opened up. We didn’t realize it and it flooded my ceiling. Maybe the latch should be on top or on the front.

My wife needed the amenities that the Safe Step Walk-in Bathtub has including the ease of getting into it, so I got it for her. The sales representative and the installers were probably the most professional and best sales people and installers that I have dealt with. Although we have to buy a larger water tank for the hot water heater since it takes a lot of water to fill it up, the tub has been wonderful and my wife enjoys being able to walk in and sit down in it.

Mark, Safe Step's sales rep, explained everything about the tub such as which cycles to use and the aromatherapy. I just found out why I couldn't use the aromatherapy, I was wondering why I could never smell them but other than that everything else is wonderful. The installers showed me how it worked. The tub is very convenient and helpful for my son who has autism and gout and was born with cerebral palsy. It was an awesome setup.

Our problem with the Safe Step walk-in tub is that we have to get a bigger water heater, which is why I'm not using it too much right now. Other than that their people were fine.

The Safe Step sales reps described the tub really well to us. I like all the features of the tub. I get in it a lot, and it’s good. My husband gets in there too, and he likes it as well.

The guy from Safe Step who came up here was super nice and a good salesman. We didn't know anything and the question that we asked, he explained everything. We liked him. So far I've been sick and haven't used the tub but I think that it's convenient and nice. My husband has enjoyed it.

My husband wanted the Safe Step walk-in bathtub. He's used it and he likes it. The sales rep was nice but he didn't tell me everything he should have told me. They shouldn't take advantage of old people. On the other hand, installation team put it in and cleaned up after themselves.

I checked everywhere for a walk-in tub. I had one before and the people that did it said that they would have to go through my closet to get a walk-in tub. Then Safe Step came and they were the only ones that would custom make and not tear the walls apart. The sales rep was wonderful and kept in touch with me. He explained everything. The installation crew was outstanding. They cleaned up. Not only did they take the old tub, they took the old toilet too. They're very polite and professional. Probably one of the most professional crews. Was here on time. Got done on time. I just need to get a new hot water tank because when I do the hot water, it only comes up to a little bit more than my waist and I can't soak. So I'm really looking forward to the jets on my back once that's done.

The gentleman from Safe Step that came to our house presented everything nicely and the installers were right on time and professional. They did what they said they were going to do, for how long and cleaned up after. I really like everything about the tub. We're happy we decided to go with Safe Step. I'm definitely recommending them.

I've been constantly thinking about Safe Step and decided to give them a call. One rep, Mike, told me the story of how the person who invented the Safe Step walk-in tub had his grandmother in mind because she had fallen and wouldn't take a bath. I wanted a walk-in tub because I've fallen a couple of times in trying to get out of my traditional tub, and I got tired of just taking showers all the time. Another thing I was thinking about was that my mother will be 95 on July 1, and she's always wanted a bath because they used to give my grandmother a bath. I thought the walk-in tub would be nice for her. I could help her when she comes out and let her take a bath instead of just washing up all the time.

Safe Step's bathtubs are manufactured in Tennessee near where I used to work and the salesman did an excellent job and answered all questions. They're very professional, in all phases from the salesman to the installation. I like that my walk-in tub is easy to drain and easy to get in and out of. Getting inside and outside used to be hard for me since I've had a stroke, but it's very easy now. I also like the microbubbles and water jets. I take a bath more often now.

I like the bubble of our Safe Step walk-in bathtub. I also like that I can walk in it. Overall, the tub is pretty good.

The salesman from Safe Step who came here was great. He showed me the specs from every other company so I didn’t need to go shopping. The installation was perfect too. The installers set up tubs all over the Rocky Mountain region. They were very knowledgeable and very professional. One of them went downstairs to look at the water heater in the basement so that he knew how many gallons it was and how many gallons it took to fill the tub. They were in and out of here in less than six hours. They were great about cleaning up too.

My wife really wanted a Safe Step walk-in tub. She's got physical problems and probably needs therapy. She said that it would be nice if she did not have to go out of the house. If the tub was therapeutic and good for her health, she would be able to use it at home, at her leisure. I thought the tub would probably be good too because it's got the jets that are soothing and I understand that it can clean your skin from the pores. We also felt that the tub was a good thing for us since the tub would complete our bathroom. It was rather costly however since my wife not only had the bath tub installed, she also had the people complete a closed closet. The Safe Step installers did a really good job on it though. Nevertheless, I don't think my wife could have gotten anything different than what she bargained for since the gentleman did the best he could.

Since installing Safe Step, I’m able to walk better. I had fallen and I’m able to get around much better now. I like the heater and the jet system, it's comforting. I thought that the color system is very nice as well when it highlights me from taking a regular shower and I can see the coloring changing. I also like the safety bars that they have. The sales rep detailed the products to me and he went through all the steps. The installation team did a really good job as well. Safe Step has been pleasing so far and I'm very positive about it.

I enjoy my tub from Safe Step Walk-In Tubs. I love it when there are bubbles on my feet, the ones that comes out the real, small bubbles that get in your pores and clean your pores out. It is also easy to get in and out. I don't even have to step in and I just stroll in there. I lift my foot about 4 inches and I'm in there. I feel a lot better because it's so relaxing. Moreover, the people from Safe Step were great. They finished it up in less time than I expected. They said they'd be in here by 8:00 and leave by 2:00 but they left before 2:00 and had everything going. They even showed me how to use it before they left.

I was taking care of this lady that was terminally ill and hated taking a bath. I checked into Safe Step Walk-In Tub for her and then my husband got involved. A sales guy came out and we bought one. He was very polite, professional and courteous. He told us everything about the tub. The installation team came a little early which didn’t matter because we’re up before the chickens. I didn't have a mess to clean up after the installation. I love the tub, particularly the whirlpool part for the legs and back.

Safe Step is wonderful. My husband has a disability and it was basically for him. He has a rare blood disease, had chemo and has trouble getting around. But it's easy for him to get in and he doesn't have to worry about falling. The tub is great and I like the whole thing.

I love my Safe Step Walk-in Tub. My son told me about it. He showed me a picture of it and I liked it. We tried to make a decision whether we would take it or not. We had Safe Step come in to talk and I had others to come in, too. I liked Safe Step better than the others I’ve seen and they gave a better deal. I had no trouble with any of their sales representatives and they seemed to know what they were talking about. They showed us different pictures of the works of the tub. Then I had a lot of fun with the installation team. They were very nice kids and they can take jokes which was okay with me because sometimes they would say something and I would bat them right back so we got along fine.

The Safe Step salesman worked with us and helped us financially. He’s very knowledgeable and a good salesman. The installation team got the tub done a little after lunch and did a fantastic job. I’ve only used it 5 times and it's wonderful. I like the whirlpool. I get to enjoy my bath three times a week and it’s a lot more comfortable and easier to get in because before, my son had to lift my legs over the tub so I could take a shower. My son used to take the shower but he told me the other night that he took a bath and he liked the little bubbles. I told him, “I know. I got to enjoy it a few times.”

I called three or four bathtub companies already and when I called Safe Step, they said it would be a week or two before they could get to me. But I told them I needed it ASAP because my wife had a broken hip. They called around, changed their schedule and said, "We can be there and show you what we got tomorrow and see if we can get it done in a couple of days." They showed up the next day like they said and had a van that had a tub in the back of it. They took me out, showed and explained it all to me and I took it. It was an easy sell. I think it was way too much money but I'm not going to argue that point, I didn't have to sign a contract if I didn't want to pay it.

Safe Step had a presentation and I'm satisfied with it. The installers were fantastic, very nice and did a very neat job. They also showed up on time, worked diligently for about three-quarters of the day and were all done. The tub is working like it's supposed to. My wife is using it because of a medical situation but I've used it only for a shower. The only thing with the shower is that you got to have a good flow of water when you pull up the instrument to switch from a faucet to the shower, the one doing with the small screen. The spring on that device is a little bit too tight and I don't think it has to be that way. But I can live with it for a while. However, my kids were a little upset that I paid too much money for it.

I was watching an ad on television for a walk-in tub and I didn’t get the number. I had a magazine on my lap, and when I went to get up, a Safe Step flyer fell out of the book. And I thought, well, I must have been meant to find out about this. So, I called the number. I really enjoyed the day talking to the reps of Safe Step and how they explained everything. I had two different installers come because they had to come back. They had to come from Ohio, which was really around four hours to make the trip to do the work. Everyone that works for the company’s great and terrific. I really like the tub and the lights. I have bad legs, and the tub made a big difference with my legs. It’s also very easy to get in and out of and it wipes down nice. I use white vinegar to clean it and it’s just sparkling and looks brand new. My family’s been home and they’re gonna love it.

A Safe Step sales representative came out to our house and he was real nice and very knowledgeable. I have almost fallen in my old bathtub and I wanted to have a walk-in tub for safety. Two men came out to bring the tub and install. They were very nice and we really enjoyed having them. We had to build a new bathroom and they put the tub in there. They said they would be back when the builder is finished with everything and then tell us how to use the tub because we still needed to know a lot about it.

I like Safe Step and the way their ad was developed because it said it’s made in the USA. I also like its heated seat and bubbles. The representative was great and a good guy. I’ve called him a couple of times and he’d help me on the spot. He's busy but he makes a way to call me back. Also, the installation team were very professional. However, the doctors won’t let me get in the tub yet. I have sores on my legs and I sit on the throne. I only stare at this $14,000 tub. I'm anxious to step in and sit down on the heated seat and just soak in it. I have a couple of ladies who work for me and we're all impressed with Safe Step.

My wife and I had already talked about getting a walk-in tub. We're trying to get set up where we can do more stuff for ourselves without having somebody come stay with us to help out. I saw Safe Step and it looked like it had more stuff on it and they also mentioned the heated seat and bubbles. All of the sales representative were courteous and answered every question we had. I was also really impressed how the installers tried to keep everything as clean as they can from the time they set foot in the house. They tore the old tub out and put in the new one, and they cleaned up afterwards. We couldn't even tell the old tub had been here.

A friend gave me a good review about Safe Step Walk-In Tubs and I have one at my house. But the one that’s recently been installed is at Rocky Point at my daughter’s house. I wanted a Safe Step tub at my daughter's house because when I get sick, I'm unable to stay by myself so I will be down at her house. I enjoy mine at the house but I haven’t had time to get into the one down at my daughter’s house yet. Even so, I’m very satisfied with all of it. I use the shower a lot and I really like it. I like everything about the tub.

I love my Safe Step. I like how the jets are on the back. However, if I lean back over them, water flies out all around. But other than that, it's wonderful and very safe. I'm 90 years old and my balancing is not the greatest, but they have enough bars and grippers for my hands. I was afraid I'd fall in the shower before, but now I don't have to worry about that. In addition, their sales rep was excellent. The two guys that installed it did a good job and explained everything before they left. Also, they put a cloth down to walk on and they had to walk there through my living room. That’s better for the people that are doing the job because they can wash them. And, all of them were very courteous.

I was impressed when I saw the Safe Step walk-in tub. The sales representative and I talked for about three or four hours and I felt like we were good friends after he left. The installers did their job and were very impressive. I'm very much satisfied with the installation. I like the jets of the bath and the heated seats.

My husband just died. I live by myself and my doctor didn't like me getting in the shower by myself because I have real bad vertigo and I fall down a lot. I've probably had 30 bad falls. I got three leaflets about safe tubs which I read and decided I liked Safe Step the best, so I called right away. However, on the paper, it said there was a $1500 discount but they never mentioned that to me and I got another one yesterday and they're still giving the $1,500 discount. I paid cash and ended up paying $10,000 plus for my Safe Step and then had to pay $2,789 for the 75-gallon tub. The man who sold the tub to me said he thought the 40-gallon would be okay, but it wasn't. He also sold me the very best one they had and the installers that came here said I could have done with a much smaller one because I'm not that big. It was expensive and that washed me out. But the tub is wonderful and looks good.

I read an article in a magazine about Safe Step. I gave it to my wife and let her read it and see what she thought about it. She said, “Can we have a guy come over and take a look at it?” I said, “Yeah, we can do that.” And it's surprising because we were looking at the Standard tubs. Kevin came over and explained it to us. We’ve seen the video and everything else. I liked the idea of the cut out door where we sit down and close the door. I also liked the way the maintenance program was. Once you buy it, you don't pay maintenance, they’ll take care of it. For the Standard club, we had to pay for every different little thing. It says full maintenance but we get to research it a little bit, “Oh, no. We don’t pay for that.” So when Kevin showed up, I already made up my mind we wouldn’t have bought at Standard, so we had to find something else.

I decided that Safe Step was the one I wanted. Getting in and out of it is very easy and I like the massaging jets. The representative was nice and proper and the installation team was excellent too.

We already have a shower, a large tub and a regular tub, but a friend mentioned Safe Step, so we decided to try it. Their sales rep was very nice. However, we’ve been busy so we haven’t had the chance to use it. But I’m looking forward to getting in there and taking a nice, warm shower.

I'm 93 years old and have osteoporosis real bad. From the DVD Safe Step sent me that I watched, it sounded like their walk-in tub could help me. Their sales team were all great and very nice. The installation team was really nice, too. They did the installation in one day and were very clean. I like the tiny bubbles of the MicroSoothe. My skin feels so comfortable and I feel good after I'm in the tub. After I'm hurting all day, it really works great for me. When you hurt as much as I do, then you would know how wonderful it is for me.

The guys who first came here for my interview told me about the Safe Step Walk-in Tub. The installers were right on time. One of them went in, showed me the tub and filled it up with water. While the others were working on the tub, he told me everything about it, every button, and what it does. The door of the walk-in tub is easy to get into. Also, when I cut grass, it takes me 45 minutes to do it. But now my back starts hurting when I am about 15 minutes into it. I always have to sit down and take a 10 or 15-minute break. After I’m done, I get in the tub and it helps my back out a lot. I have four bathrooms so I could take a shower, a bath or jump in my Safe Step which I like an awful lot. I feel a lot better in it than a shower.

My nephew wanted me to have a Safe Step Walk-in tub so I got one. The installation team was very nice and was in and out on Labor Day. I enjoy the whole thing and it is what I thought it would be. However, on the first day, I didn’t lock the door and I had water all over my bathroom. But because of that, I learned that I should lock that door.

The installers of Safe Step tub were great. They came about 10 o’clock and they were done by 1:30. My brother told me about the Safe Step tub, that he was gonna get one as soon as he got out of assisted living. And then my neighbor was telling me that she wants to get one, too. I love the tub but I'm having a little bit of a problem - water’s been leaking out of it. They had put in a subfloor but it gets my whole bathroom wet. Part of the water leak is because they didn’t put the rod all the way around the tub. They forgot the extension.

One of our friends saw an ad of Safe Step in a paper and brought it over. We’ve been talking about Safe Step because my wife has Parkinson’s, then we called and got an appointment. The lady that we talked to was real nice and told us all about the tub. She was very knowledgeable and explained what we can and can’t do with the tub. The tub was made in Tennessee, so that sold me right there. But the tubs are sometimes dangerous if we're not careful. The installation team was great and terrific. I was trying to give them a hand and they said, “No, we’ll do it.” I showed them where everything was and they went and did it. We're really enjoying the tub. I like the bubbles and stuff in it. I like that handheld shower because then I can wash my hair in there too. However, I was wondering if I can use body wash in there because that doesn't have oil in it.

I saw Safe Step in one of my magazines and I wanted to see it so a guy came to visit and looked at the space where I had to put it, which is my back bathroom. It isn't very big and the crew did a beautiful job putting it in there. They're real nice and explained everything to me. When they brought it out, the space was a little smaller for the foot to stand in but they had me stand up in it and I was able to turn around in it. I haven't sat in the tub very long as I use it more for a shower, which I enjoy. But so far it's been working real good and I've learned a lot working with the buttons on it. I've really been impressed with the tub and have recommended it to my daughter.

No consumer support. No follow up on install. Leaking door reported 28 days post contractor install. No service. No call-back numbers, no follow-up. I have an $18k tub that I can't use, no service. We're suing for removal, damages, punitive. We want it out of my house! Safe Step Tubs is a scam.

I like the jets of my Safe Step walk-in tub because I had back problems and it helps a whole lot. It's nice but it is a lot expensive.

I talked to one of my friends over at Downtown but it took me about four years to buy this tub from Safe Step. I had called and talked to one of the representatives and she had sent me the information out. I looked at it and I decided, “Well, not now.” And then around February I’d tried to get it. I had a Jacuzzi tub and I was having problems getting in it. Then when I tried to get in the shower one day, my hand just slipped and I said, “This is it.” When I talked to the sales rep two years ago, she stayed in contact with me because during that time I had to leave town. I had some medical emergency. She kept in touch with me and emailed me. Then when I decided to buy the tub, the guy came out and he explained everything to me. He had a demonstration in his truck. He had a van and he showed me how it worked.

I saw Safe Step on TV and because of my wife, I decided to choose them over another walk-in bathtub company. Their sales rep was what a salesman ought to be. Overall, it's a very nice experience.

I decided to go with Safe Step because of the guy who came out. He was friendly, very educational, really nice and knowledgeable. The installation team was really nice and friendly as well. They worked hard. Since having the tub, I had lesser pains. In terms of the features, I like the bubbles. Safe Step is safer for me because I'm 84 years old and it's relaxing. It makes me feel better. It has been a wonderful experience.

I love Safe Step tub. A guy called Mike got a hold of me by phone so we talked about the tub. Then he came by and I bought one. The sales representative was super and knowledgeable. The installation team was wonderful, excellent, very professional, did such a beautiful job, and cleaned up after themselves. A young man even checked upstairs and down in the basement to make sure that the plumbing is ready. Then an older fella put all the caulking around in it and it’s perfect and beautiful. I love everything about the whole tub. I have a certain amount of aches and pains that can’t be fixed but I find that I use the tub more than I probably would normally use a bathtub. I would opt for a shower before I would take a bath and the tub works great.

My wife liked Safe Step better than other companies. Our interaction with their sales rep was very good. He did a great job and presented it very well. We had looked at others and we had a local one, a company that we were gonna use. They came and met our needs as far as what we could afford on it. We had a certain budget we couldn't go over and they made it work. The installation team was very professional and did a great job, all done in one day. There were two of them and they're very clean and didn't leave any mess.

Years ago, we had some company come here to talk about installing a tub, but we considered the safety and versatility of it. However, once we got Larry from Safe Step to talk to us, we were sold. He knew his stuff and didn't try to talk us into anything - he let the tub talk for itself. The guys who installed it were great and did a great job. They were in and out of our flat and when they left, they cleaned up themselves. I was very impressed.

I had a very nice interaction with Safe Step's sales rep and installation team. However, I must have been out of the room when the salesperson Mike mentioned that they do not turn on the water jets until the water is at a certain height. So the first time I turned it on, I blew out the bathroom, got a really clean bathroom, because I didn’t have the water high enough. The second time I used it, I didn’t lock the door, so I got my bathroom floor really clean. The third time I’ve used it, all of a sudden about halfway through the bath, the pressure seemed to go down on the air that blows, making it into a whirlpool. I haven’t tried it again since then. So I don’t know if it cycles through heavy waves or I can choose a lower strength of the water. But, I like the tub's back massage. By the time I get out, I can barely keep my eyes open. I love it.

It was getting hard for me to get in and out of my old tub so I decided on Safe Step because from what I've researched, it was the best even for the value. I got a great deal which I'm very pleased with. Mark, their sales rep, was a bit early but was very polite and treated us like his family. We felt safe and confident in what he was saying. The installation people were great. They had a cancellation, so they called, came a day early and were right here on time. They answered any questions we had and demonstrated the tub before they left though we couldn't fill it up because we had to wait 24 hours before using it. But they were very professional, nice and cleaned up after finishing - they took the old tub out and I couldn't even tell that it had been in there and that they had even been here.

Safe Step's sales rep was very outgoing, friendly and gave us all the information that we needed. The installers did a good job, however, they didn't clean up very well after they were finished. They left the bathroom with stains on the floor and we had several places on the bathroom door that were fingerprints with whatever it was they used. Also, they left what they put down in the hallway, the runner. They folded it up but I had some stuff at the end of my bed and they left it on top of that. But, I’m enjoying the tub itself. I like most are the little bubbles and the jets where they pulsate the air out. They work really good with my arthritis in my neck. The changing colors is a bonus. It was a good experience all in all.

I’ve been looking for several years for something safe to get in and out of my tub because I’ve had both hips replaced. I saw Safe Step advertised on television and I talked to a lady who, with her husband, had to get a walk-in tub and that convinced me that I needed something. I went with Safe Step because they only have five inches of step up into and that it would look good in my bathroom because I have a small bathroom. It was a convenience that would help me. Their sales reps, mostly, were very nice gentlemen. However, I had some guy come here and do some other work for me and he wasn't pleasant at all. But the others were courteous, clean and cleaned up after themselves. But those last men didn’t do that at all.

Safe Step's sales rep came in and he was kind, took measurements and told me some things about Safe Step and what I would want with my tub. He wanted to make sure that I was happy. Moreover, the installation team who came to my home was great. They came in that morning and sized up everything that they needed. They wanted to make sure they had everything. They told me what they were gonna do. There were some work that I wanted done, but we couldn’t get it done because it would have left a hole in my floor. So they gave me the option of whether to continue it or change my mind, so I decided to change my mind. She told me to call Safe Step and let them know that I changed my mind about them widening my doors. They were very kind. They came in and got to work. They didn’t play around. I stayed out of their way.

Safe Step's sales rep was so sweet and I even got a military discount on the tub, which nobody else offered. The rep came to the hospital 'cause I had a stroke and we signed the contract there instead of going through Premier and the other company. But I was disappointed that the tub didn't have more jets to it and that the price was a little higher than what I thought and more than what my budget was going to save. It's going to take me a long time to pay it off but I'm very pleased with the tub. It's very difficult for me to use it as much as I'd like to but it is very relaxing and all of my family is lining up to use it.

Neither my husband or myself can use a tub. We could not lift our legs. However, the Safe Step walk-in tub worked out perfectly. Our salesman wasn't forceful. We just got our tub and it's wonderful. I love everything about it. I'd go in there, sit down, let the water in, and the bubbles come. I told my husband, "We haven't had a bath in seven years. All we do is shower." It's really a pleasure to go in there.

I have had my Safe Step Tub since Dec 2012. I had it installed for my husband but he never used it because he passed away shortly after. I use it occasionally, about every 3 to 4 months and usually just to soak my feet and shower off when I do but have filled it on occasion. I prefer to shower and it does use a lot of water. I also am constantly banging my knee on the handle. I decided to use it today only to find that the water pump is not working. It just hums. I contacted the company that took over for the original company that sold it to me. The installer that I had back then was great. We will see what happens when the tech calls me back. Of course they tried to sell other things when I called. I am pretty upset that this pump is out already and has barely been used. I had a large hot tub in my previous home and only replaced a pump once in 25 years.

The Safe Step tub comes with all the different accessories so we purchased it and the sales representative was friendly, very knowledgeable of the product, and very helpful in stirring us along the option of buying it. We had a great, great time with him and it was a no pressure sale at all. The installation team was very helpful and honest about what they were doing, and they did everything I asked for. I like the jets of the bathtub more than anything. Since its installation, Safe Step has taken care of all my body aches and pains, and I sleep a whole lot better at night. I really enjoy the retractable shower head on it, too. The tub is very enjoyable.

Safe Step is the only one we tried and seemed the best one. Everybody that worked on it and installed it were very good. The installation team was very friendly and knowledgeable. My wife uses the tub and she liked how she's getting in and out of the tub.

Safe Step is a good company. With their tub, I can sit down and close the door. I like the jets, too. Their sales representatives were all good and the installation team was excellent.

I love Safe Step! I read about it in my AARP magazine and since AARP magazine is for older people, I thought that they would know what I needed. The sales rep and installation team were wonderful. The installation team cleaned up after themselves and made sure they showed everything. I really haven't got to use the full support of the tub but my husband uses it all the time. He has nurses come in to help him and they think it's wonderful and I do too.

I’m 82 now and fell out of a tub once. I saw Safe Step in one of the magazines I get and I called them. A nice young man came out, talked to me and showed the tub to me. I became interested in the tub after seeing and hearing about it. The installers were real sweet and explained to me what to do and what not to do. One of them told me how to get a massage in the tub. But I told him that if I try it and the water starts hitting my back, I'll be laughing since I am ticklish.

Safe Step had different options so I bought a tub from them. However, I got a couple of issues on that tub. It doesn't fit all. I'm heavy and weigh 260 lbs. and once I get in there, I have a hard time getting in and getting the door opened or closed. Also, when I sit down, my legs are so tight together I ain't even got room to stretch my nut. I wanted somebody to come out and talk to him as I got something in mind which will make sales a hell of a lot better than what I had. I wouldn’t recommend them to a heavy-set person who try to sit and get in, they ain't gonna have a very good experience.

We had a walk-in bathtub and would not have replaced it except the door handle apparatus stopped locking and we couldn’t fill the tub with water. Therefore, it became a very expensive shower. I tried for like six months to replace the bolt on the door handle so that it would work, and that was like mission impossible. When my husband found the Safe Step information, we went forward with that.

I decided to order a walk-in tub from Safe Step when I saw them in AARP magazine - they were giving AARP members a discount. The sales representative was very nice and explained well. I also didn't have a problem with anybody from the installation team. I love that I am able to sit down in the tub and feel my face. I think this tub is gonna be of some help to me in just a matter of time.

I'm 76 years old and I had a jet tub which was too high that I had difficulty getting in. We got Safe Step because of the lower entry door and the convenience of getting in and out of it. Now that we have Safe Step, I like getting in it to sit and read. Additionally, the sales rep was very nice and the installation guys were fabulous. We're very happy with our tub and would definitely recommend Safe Step.

My wife's health was the primary consideration in making our choice to get the Safe Step walk-in bathtub. The sales rep who came out here was very honest with us and gave us an excellent experience. We had fun with the installation crew. They were very thorough and cleaned up their mess when they were done. My wife is much more comfortable with the Safe Step tub than with the other tub. One of her favorites is the mini bubbles. The only issue we've had with the tub is when she catches the handle with the leg and have a little mini flood. That has happened about two or three times. Hence, I would recommend some sort of lock on that handle so that it can't be accidentally opened.

I saw Safe Step in the AARP and figured that if it was there, then it was a pretty good deal. The sales rep was pretty thorough. I have osteoporosis and I've broken so many bones already and I had the old-fashioned tub where I used a bar to get myself out. I figured I didn't know how long my wrists would be able to pull me up out of that tub so I got something that was safe, which is Safe Step. It's so much nicer than getting in and out of an old-fashioned tub. I've taken showers with it and it's very easy. I like the hand shower and I can get in and out of the tub real fast. I really enjoy it and I feel nice and clean when I come out of there.

I looked over all walk-in tubs over the internet. Safe Step seemed to have what I've wanted more than anything else and had all the best guarantee. Their sales representatives were very polite, informative, and answered my questions. They told me they would come look at my bathroom and give me a recommendation. The installation part was a bit of a problem. A guy had explained the contract and I signed it. That guy was very nice and said everything would be fine. They sent the first installation team in and when they came out from looking at the bathroom, they said the tub they had won't fit. The team went to confer with somebody then they left. That was the part that bothered me - not what they said but the fact that they wouldn't even discuss it.

It's been great with Safe Step. I checked out a few companies and the best things that can be said about a tub were said about the Safe Step tub. Their sales rep came to my home and verified what I'd read and seen on tv. She was very nice and informative. Also, I couldn't believe that their installation team could fulfill the job they had to perform in the time that they did and do such a beautiful job of it. Since having the tub, I feel more relaxed and have less pain. I'd definitely recommend Safe Step.

I like the Safe Step tub and my wife is enjoying it too. The sales rep was very nice and helpful and the installers were very competent.

The Safe Step tub has been good so far. My husband had a bath in it, then I did, and we both came out alive. The salesman said he was gonna put aromatherapy in that one slot but he didn't, so we don't know now what to put in there and how much it would cost. Then the first time, it was very difficult for us to get anything out of it. I couldn't get the back jets on because I didn't know how. The tub is fine but the people that put them in needed to spend another minute with us to give good directions on how to use it. Also, my husband would like to know why we only got $1500 off when he saw an ad where they gave $2000 off. But we recommend Safe Step to everybody.

Safe Step has a lot of benefits and offered a lifetime warranty. They had extra things like the heated seat and the oxygen water. I wasn't quite familiar about the tub and I had to see the neighbor because I couldn't get the sprayer to work. To start with, Safe Step left me a manual for the old tub. I then called and they mailed me a manual for this updated tub. There are a lot of things that I've got to figure out and I've called them but they haven't called me back. But once I get a chance to read the manual and study, I'll just sit and play in there and get familiar with the tub.

My wife preferred Safe Step. When we got our tub, Dave who was our sales rep was very knowledgeable and courteous. The installation team was also very proficient and very good in everything. They did a super job. My wife is doing pretty good with the tub. She can get in and out of it and I don't have to hear her complain. We don’t have any problems and we’re very satisfied with Safe Step. It has been a very enjoyable experience with them and would recommend them to somebody else.

We are very pleased with the tub, my partner has a prosthetic leg and it was getting harder for him to get in and out of the tub, now he has no problem. Also for the customer from Tennessee that wrote in on April 26th, if you buy a cloth inner shower curtain it can be cut to a shorter length so your husband can use it for a shower. I cut mine about 8 inches down from the top of tub, it stays inside and we have no problems using the shower head. I hope you see this and it helps you out.

Safe Step's tub was 100% guaranteed and I liked its features. Since my son and I have arthritis, I thought it would help us a lot. My son's also got Down Syndrome and he really enjoys that bath. He does feel a lot better after using the tub, but he's still going to have a hip operation because he has a whole lot of difficulty walking with the right leg. The tub helps him a lot since he's able to open and close the bathtub and he is so happy. He enjoys sitting in it and looks forward to his bubble bath. He even raves about it and goes down to his sister's house to tell her all about it.

I needed a tub for my mom and Safe Step was the best one to get. It turned out it was the right decision made. Their sales rep was well-informed and personable. He did a very good job of explaining the benefits of the tub and wasn't pushy. The installation team was professional, very courteous and did a good job as well.

I’ve been thinking about getting a Safe Step tub and when I got a coupon for $2,000 off from the AARP magazine, I decided to do it. Their sales rep was very informative and I had a great experience with the installation guys. I was laying the floor in my spare bathroom while they were doing the tub, and they did their thing while I did mine. They were done when I finished and everything was perfect after the installation.

There’s a lot of info available about Safe Step. I’m a disabled veteran and the VA offered to pay for part of it. Rochelle, the sales rep, was really informative. The installers were quick, efficient and quiet. They were in and out, and everything went really well. I have less aches and pains since I got the tub. I go through this pain every day but the tub helps relieve some of that. I love the jets.

My husband doesn't walk too well and we wanted a tub where he could walk in it, so we purchased a Safe Step Tub. Their sales representative was very nice, courteous and answered all of our questions. Then the installation team who came out was very good. However, the drain didn't work properly so I haven't used the tub since. It would not open for me until it finally went conk-conk and opened. It was something that had to fall into place before it worked properly. But aside from that, we've been very satisfied with our experience with Safe Step.

I heard a lot about Safe Step through different people and we thought we might as we’ll try it. We did and we like it. I have severe rheumatoid arthritis and I like to be in warm water so I enjoy it. I like to sit in it. Usually we’re very dry but right now we have a lot more moisture. My husband enjoys it very much, too. We love our walk-in tub. We’re really not sorry that we got it.

I had known about Safe Step Walk-in Tubs for a long time. When I found some advertisements for it, I called them in December to see how much it would cost. I kept putting them off until March because I had things going on and I couldn’t get to that, but the Safe Step sales reps kept calling me. They did not just leave me holding and waiting to hear from them, so that was good. The guys who came to install were really great. The tub costs too much, but I enjoy it. I like the micro bubbles which seem to really help my skin.

I enjoyed using the Safe Step tub and I'm glad I got it, although I'm wondering how the bidet thing works. All in all, the service representative and everybody from Safe Step were fine.

Our Safe Step walk-in tub is mostly for my father. He is a very large man and the way the tub's door is shaped makes it easier for him to get in and out. I’ve also used the tub once since I’ve gotten it and I like the heated seat. We haven’t been able to use the back jets yet because we got to get a new hot water tank, but overall, the tub is doing good for my dad's legs. The tub was a little expensive, but it was well worth it as far as I’m concerned.

My wife wanted one of those walk-in tubs because she and I both need it. I'm on a walker. So we bought one of these $12,000 tubs from Safe Step and we've been in it one time each. It's a good-looking tub but that's a lot of money to go bathe in one time.

Safe Step was fantastic. The installation team had to take out an outside wall to put the tub in and they did their job in a day. I was very happy with it. They also cleaned up the whole nine yards. The heated seat is great. I can now sit down and take a shower.

I had called Premier but they never got back to me. When I saw the advertisement for Safe Step, I called them and it was good from there. The sales rep told us everything we needed to know and the people who did the installation were very nice and accommodating. They finished in no time. Afterwards, they showed me how it worked. I like the seat and the shower. I've enjoyed it and feel safer.

I called Safe Step because they were dependable and their product was good. My tub is convenient for me and I'm able to take a shower again. I had a few ups and downs with their reps, but their installation team was great.

The rep at Safe Step seemed to be knowledgeable and cordial. However, the price was never revealed until the end of the presentation. He also hit me with a $19,000 price tag then gave me all these big discounts and got it down to $16,000. I thought he was trying to sincerely give me a good price. I told him it was out of my price range but he assured me he could get me financed, so I ended up signing everything and taking the deal.

I like the heated seat of my Safe Step walk-in tub. I understand everything about it except for the improvements where I can make adjustments. The sales rep from was a nice man, and the installation guys did well.

I like the layout of the jets and the look of the display and Safe Step is close to home, so we opted to buy our walk-in tub from them. Their sales rep and the team that did the install were fantastic! The installation team was very courteous and efficient and they cleaned up after themselves. A thing about it is that you should remember to lock the door down. My wife almost drowned when the door was not sealed and it went all over the floor. But other than that, I like the electronic display on the front and the little dials, we also like the convenience of being able to walk into the tub.

I enjoy the Safe Step tub tremendously. The sales rep enjoyed what he was doing wanting to do something that would help someone else like with the sprayers on the tub. Their installers seemed knowledgeable and have done a good job.

The sales representative came and talked to me and my daughter. We discussed and decided to go with it and purchased Safe Step. The installation guy was wonderful and I couldn't ask for anything better. I like the bathtub's jets as well as its micro things. I really enjoy it.

The tub from Safe Step works fine though I'm the only one who is using it. My wife is very big and I'm not sure if she'll fit in. She's very intimidated by the fit. I enjoy the tub, but the problem is I tend to fill it higher than it's supposed to be. There's no line saying "Do not fill beyond this point." Then I find out it's squirting all over the place. Another problem we have is with the outside. One of the covers keeps falling off. It seems to be missing a magnet in one of the holes there, or that the magnet wasn't glued in properly. But if I had to do it over again, I wouldn't spend this kind of money on a tub.

Dealing with Safe Step's sales rep was great and the installation was fine, but we recently discovered that they didn't do the electrical because they left the electrical messed up. Nevertheless, it was overall good.

We like our Safe Step tub. We love the feel of it when we sit in it for a long time and just soak and get the jets going. However, the commode then was leaking and they removed and replaced it. Installation was sort of shoddy when they had to take it out to get the tub in and when they put it back, it wasn't back right so it leaked. Also, they told us that a 40-gallon water heater was enough but it's not. The information that was given about the type of tank we have was not true and that was misrepresentation.

Safe Step's overall ratings, their safety features, and the overall company made me decide to buy our walk-in tub from them. Talking to the sales rep was a long but pleasant meeting. I felt no pressure. He showed us the product and how he worked with the VA. The installation guys came and did their job and left. I had a problem the next day and they came out, came back and they pushed the button on my outlet, and then they fixed it and left. It had nothing to do with the tub. I just had to reset it. I like that I can stretch my legs and back with it. I like all the tubs features especially the jets. The tub helps with my back pains.

Safe Step has a lot of qualities like the micro jets among others and it's supposed to be guaranteed for life. It has been the greatest thing in terms of taking my bath. I have neuropathy and it’s been great with that as well as my legs. I especially like the back jets. However, the micro jets don’t work.

I've had my Safe Step tub a little over a month and I like it. I also like the lights and I enjoy the jacuzzi which I only use several times a month. The lady sales rep and the installers have been very nice. I'm getting used to the brochure I have and I have to get in the tub to really understand what to do. Also, they said I could do two or three levels in this tub and I didn't have to fill it up full which I didn't understand why. I'll get back in my guidebook and figure it out.

I like the convenience and safety of the Safe Step bathtub. The installers did well.

I fell twice in my own bathtub and my son said that I've got to get one of these walk-in tubs because it’s easy to just walk in and sit down. I don’t have to lift up or step over the tub. So when the guy from Safe Step came and explained everything about what the tub does and how it works, I thought it would be nice so I got it. The installation team did great and cleaned up after themselves.

I read a review for Safe Step on the internet and decided to install their bathtub in my house. I also bought the tub because the sales rep was very good. He explained everything, including other bathtubs, comparisons, and price. The two people who installed it were perfect, too. When they put the tub in, they turned the water off to take care of my house. I work in the night and when I get off for two or three days, I use it and it’s really working well for my health. Now I have no back ache. Walk-in tubs are very safe for old people although the price is a bit high. If it would sell under $10,000, that would be very good.

I got a Safe Step tub for my therapy since I got problems with my arthritis and knees. The salesman from Safe Step was very clear and thorough about everything so I chose them over other bathtub companies. Their installers were nice and seemed very knowledgeable about what they were doing. They did a very good job. I'm pleased with the product and my wife actually enjoys it more than I do.

I'm disabled. I once fell down and broke everything in the last shower we had. So when my brother saw Safe Step, he told me to call them up and I did. The sales team was very good and everyday, I called them up asking when the tub's going to get here. The installation team showed me how to work the tub and told me really fast how to do it. But I can't learn so I thought I'd call Mike the person I bought the tub from. The tub takes about two hours to fill. It takes so long to sit there and wait. And when I wash my hair, the tub fills up with shampoo bubbles, with hair bar stuff, the body wash. But still I just need the tub and I love it. I don't fall in the shower any more and I feel great I have it. I wouldn't let it go, although it's a pain in the butt to clean.

I'm tremendously into my Safe Step walk-in tub. They had a much better deal for me and were willing to work with me so I chose them over the others. Their sales representative was very good, easy to work with, and polite. The installation team was very well-mannered and self-explanatory on things. They did a great job and the tub is very good and I enjoy it. My favorite feature of it would be the jet system for the back and legs because I needed that really bad. I love the comfort of getting in and out of the tub.

I never considered Safe Step until I saw it from the NARFE magazine and thought, "Wow, that looks really cool." That's why I selected it. I love my tub and it makes me feel very good. I like the fact that it has the jets that I can put on my feet when my feet are hurting. The jets get my lower back too, and it feels good and makes me relax more. But the seat's a little hot so I have to turn it off, and the beads that they gave me don't give much of a fragrance at all. When I called, they said to take the beads out and soak them in some water and lavender oil to work better, but that didn't work. I think the beads are just old, and the girl at Safe Step said they had a package in the office that they were gonna send me. Plus the jets are high enough that if you lean forward, it squirts all over the bathroom.

The sales rep seemed pretty knowledgeable and the guys that installed it seemed friendly and confident. They said they liked installing my wife's tub because all of her paperwork is done correctly so their job is actually easier. It was a generally pleasant experience. They were professional and was easy on us.

My mom keeps getting in a regular bathtub and when I saw Safe Step on TV, I called them and got the information for her. Their sales guy then came and talked to us about getting the payment and explaining what comes with it and what they're going to do to put it in. He was very nice and polite. The installers were very happy and cheerful. And even if I was in a bad mood, they were still happy and going at it. They had to bust up the concrete bathtub, but they were like, "I'm trying to be quiet." And I said, "It's okay." But here's one downfall to the bathtub that I really care about - I can turn off the jet on the seat, but I can't turn it all the way off so it's still pushing some water out. It feels a little awkward. Still, overall, it was a pleasant and enjoyable experience, that's why we've already recommended it to the neighbors.

The only interaction I had with Safe Step was when the finance company sent me things and they went back. Everything went in my street address while I have a post office box, and I didn't get it down on the paperwork, which was my fault. We finally got everything worked out. The installation people were here longer than I needed them to be here, but they were fine and took every scrap away after finishing work. The tub is too expensive, but it’s a fine piece of equipment. I’ve taken showers my whole life and I’ve never realized that I didn’t feel clean. Now, I feel clean. I like the little bubbles and the foot massage. I have to put up some kind of barrier though, like a shower curtain, because I tend to get water all over the place.

I like Safe Step's design better than that of the other walk-in bathtub companies, so I went with them. Their sales rep answered all my questions, was thorough, nice and so I had a very nice experience. Their installation team came in and did a good job. With our Safe Step tub, I'm more relaxed, and my mother is, too, since she now has less aches and pains. I like the shower and the bubbles, although I can't figure out how to work the aromatherapy, and I got to call in and see how to do it. But the tub is really nice and I like it. I've had a very pleasant experience and I'm very happy I made the decision to go over to Safe Step.

I would recommend Safe Step Walk-In Tubs to anybody. Their sales rep was very good, very efficient, and very thorough. Their installation team was excellent, too. I'm enjoying my tub so far. It is very easy to use and easy to clean. It's also a safety feature for older people. The jets are wonderful, too. With its price and it being American made, I prefer it over the others. It's a great tub.