Safe Step Walk-In Tub Reviews

The Safe Step representative did a really good job. My husband wasn’t too excited about the tub until he saw her presentation, and then he really wanted it. It's a fantastic tub, but a strange thing happened a couple of hours after it was installed. We lost part of the electricity in the house. We lost half our overhead lights in the den and the kitchen and several of the outlets. We never had a problem like that before and don’t know what happened.

Looking at different advertisements and construction and so forth, we decided to go with Safe Step and that was why we canceled our appointments with the other ones. We also had a very good interaction with the sales representative. Then, everything went beautifully. It took a little longer than expected but that was fine. He came back on the third day and he finished it up by himself. He did a good job. Now, I can soak a long time. I love hot baths.

The installation was okay. It’s long, but then it takes a long time for that to put it in. The only thing is I thought they left our faucets and everything that we had in the tub because it was that gold tone, but they took them with them. We had one piece that was there and my husband said, “I want to keep that,” and we had it in a bag. So, we thought we had it all in the bag.

Safe Step's price made me choose them. Their sales reps were okay with a little high-pressure, saying, “If you buy it now, we’ll give you this discount. It’s only good for today.” And I don’t like that very much. The installation team knew what they were doing. They installed it within a day which was fantastic. Most of the other places say they would take a couple of days. But they came in, got it done and they cleaned up really good, and they were gone within eight hours. Everything went good. I like the jacuzzi part of it, but just the being able to get in and out of it.

Safe Step's sales rep was well-spoken and he obviously knew what he was talking about. Only, he was a bit wrong about the size of the water heater. We discovered that we don’t have as large enough water heater in the house to fill up the tub. If we had known that we needed a 100 gallons, I don’t think that would change our mind. We still would’ve got it. Other than that, the guy was very polite, soft-spoken and a very amiable kind of fellow. The installers were very nice people too. The installation was very good, but we have to deal with a leak. We don’t know where it leaked, underneath someplace and came out in the ceiling of our kitchen. We haven’t made a phone call yet and we are waiting for the holidays to be over. Otherwise, we like it.

Eric, the Safe Step sales rep that came out, was all right. He's got money to make too, but the absence of information is what did this because we've got a tub that we can't use now. We got it for the wife who is obese and a diabetic, but we couldn't get the door closed. I went out on the internet, picked up some information and stuff on it. I knew it was not gonna be an easy install. Apparently, they have three different sizes of tubs that we didn't know about. We were hoping to fit a new one in there, because the one that they put in there was awfully tight. Safe Step was supposed to get back with us. Eric said he'd see what they could do about this. He's gonna have to come out and make some measurements. Our address is remote. To get to us, they have to come out of Denver, Colorado.

I have back problems and I saw the commercial for Safe Step. I then tried it and I loved it. The sales rep I dealt with showed me everything. He was great. The installation went well, too. They were professional and they did the job in a day's time like they said. Everything went smoothly. I love the walk-in tub because I could not get over on my old tub. I can walk in and sit there in the bath with the massage. Overall, I love it.

I'm disabled and I have a brain injury, so I wasn't able to comprehend all of the instructions. I have to get the manual out and go through it 'cause I know there were some things they said about what to do and not to do. While the electricians were good, the installers didn't put stuff back where they had taken it from. So, one bedroom is a mess with all the other stuff in a corner. They could have put some of the stuff back where they got it from. As far as the inspection, we need to have it rescheduled and make sure that the electrician is here because these county employees will not wait. We tried to get the inspection, but the electrician was not here and the inspector could not wait for him. I even tried to get him to wait so I could call to find out where the electrician was, and he just said no and he was gone.

The wife and I needed a walk-in tub and I called the guy from Safe Step up and asked him about it. The installation guys did their work and I liked them. I like the jets in the tub 'cause it massages my body.

My wife and I both have problems with our joints and things in old age. We thought maybe a tub like Safe Step, with all the water jets in it, might help us loosen up our joints. But so far, we haven't been able to find out because we can’t get it full of hot water. When they sold us the bathtub, they should’ve told us the size of the water heater we’d need. I've got a 53-gallon tank and I thought that’d be enough, but it is not of sufficient size to fill the tub with hot water so we're gonna have to put in a new one. That’s an expense I have to have now. It’s also a discomfort having to wait until I can get a plumber out here to redo the water heater and get rid of a perfectly good one in order to get a bigger one. I'm dissatisfied with Safe Step.

We spoke with a representative on the phone about the Safe- Step -Tub. We agreed to have a sales person contact us which contacted us the same afternoon. The price and installment information was explained to us in detail when we had our meeting with the salesman. He measured everything and helped us decide on the best option for us. The installation went exactly as we had been told, in and out in one day with the finished work completed as explained it would be. We love our tub, My husband has Parkinson's and I have Fibromyalgia. This tub has made such a difference in our lives. I no longer worry about my husband falling while bathing and the soothing jets give me relief with my worse days of Fibromyalgia. I have called with questions twice and received a call back within the same day. Would recommend this company and this tub to anyone.

I called Safe Step. They came out and talked with us. It was good all the way around including with the installation where it was done by just one guy. The tub is very nice. I love it. I like getting in it, soaking and the massages going.You can get in and wash, take a shower. It helps me a lot.

My wife has a lot of back and leg problems. So I bought the walk-in tub to kinda help her ease the pain a little. The Safe Step sales rep was polite and informative. He was right on the ball. When the installers came, they finished the job in five hours. We got the walk-in tub that has the water jets. I use it to shower and my wife uses if for the jacuzzi effect. She told me the tub helps with her pain.

I purchased a Safe Step for my mother. She's 85 and has limited mobility, so we were looking for an easier way for her to get in and out of a tub. We went with them because they do their own installation, and so we liked the fact that we were not buying a tub from one place and have someone else install it. Also, we liked the overall package. The sales call was great. We were well already sold on it, so he didn’t have to convince us very much. We made the deal on his first sales call, and they scheduled the installation very promptly -- it was installed within three weeks. They had a crew of three guys who came out, and they started at eight o’clock in the morning and they were gone before 3:00 in the afternoon. When it was done, it was perfect. My mom enjoys the tub and it makes her feel safe. She is always taking baths, and she can take baths again. We are very pleased with it.

I have some arthritis and with my age, I thought a walk-in tub might help me a little better. Safe Step's rep did good and the installers were a good bunch of people. The Safe Step helps and makes me feel a little good getting on those jets. Everything went as we planned on.

The installation took two days, but it was good. It took one day to put the tub in, and then you can’t use it for 24 hours. After that, it’s okay. It’s a good tub. I like that I can sit down. I got until the sixth month to pay, but I’m paying before the sixth month. I recommended Safe Step to a friend, but the friend got to warn me “Yeah. Everybody will want it, everybody can’t afford it.” So, I just tell others about it. If they’re interested, I tell them to call Safe Step and see what they’re gonna offer.

I started noticing black mold coming from jets recently. Also, now I have gnats and fruit flies breeding in jets. I've called numerous times. I first called when I suspected a leak. My carpet was damp. They told me if they come out there would be a charge. At that time I didn’t notice mold or gnats. Approximately 2 months later problem escalated. I have exterminator come to my house quarterly to spray in and out for preventive maintenance. My problem has gotten worst. This almost $20,000 tub I purchased has turned into a nightmare. Customer service is not existent. They are RUDE! The company states in contract lifetime warranty. But, they offer me no help. I have been bleaching tub 5-6 times a day. Problem still exist. A pest control company said I probably have a small leak that has created mold and gnat problem. They refuse to give me CEO email, etc.

When Safe Step came out to talk to us, we ordered a tub. The installation took about seven hours and we love the quality of the construction. The microbubbles feature is my favorite. The tub has made quite a difference with my husband. He would have to take a shower since he couldn’t get in and out of the tub, which was why we got Safe Step. We highly recommend it.

My husband wasn't able to stand up long enough in the shower and the shower chair that we got just didn't work. We purchased a Safe Step walk-in tub and their sales rep was great. The installation process was good, too. It was completed in about six hours and the outcome looks good. We have the tub for almost a month and so far, I like the fact that it works like a Jacuzzi. The bidet is nice as well. Plus, my husband bathes a little more now.

The shower I had in my bathroom was kinda hard to get in and out of. I've had some medical problems and I was looking for something easy to get in and out of. I got SafeStep and everything has been fine, except my bedroom door fell off after the installation team left. The guy had to take the door down to get this thing in. And when he took it out it's kinda cheap made stuff, and it kinda wore out the screw holes. So the second time the door was opened after that it fell off the hinges. But the guy was able to come over and put it back up. They were nice and did a good job. It's easy to get into the tub.

I'm absolutely furious, I'm ready to have this tub torn out. The two fine young men came and put the tub in. They worked very hard even late into the evening to get it done. The salesman, however, lied to me. He told me that the tub would be all right in there with my commode, but it is not. There is a door, then on the left side, there is another door that has got the step behind it. It is pushing that open about an inch, so there is not really a room for it in there. It needs to have a smaller commode which I will have to find to get in there. I don't blame the kids because they were wonderful. But, they were also supposed to leave me a book so I would know how to use it, and they forgot it. But that was partly my fault, too.

I’m 85 and I've had sciatica and spinal stenosis for a couple of years now. It keeps getting worse and I can’t take any medication for it. So when I heard about Safe Step, I thought it might be ideal for me. I ran into a problem when I tried to get in by myself. I couldn’t manage to empty the tub. I called the company my first time in and they told me they would have the installer call me. This was two days after it was installed. That was 11:30 in the morning on a Thursday, and then I didn’t hear from anybody till Friday at 5:00. I ended up calling the fire department to help me get out of the tub because my husband is handicapped. He’s been living for 55 years with MS and he tried to get in the bathroom and help me bale it out with a little bucket but we weren’t successful. And because of the arthritis in my hands, I couldn't open the latch to let the water out, and it was a mess. I sat there for about an hour, and of course I got cold.

I'm in a wheelchair and can't stand. I wanted a tub and saw Safe Step's number on the television and I called it. When the tub was installed, I told the guy that something didn't work, but he said he might break it and didn't want to mess with it. He also said Safe Step would probably send someone out. I gotta get ahold of the guy that sold me the tub and let him know and then he’d get ahold of whoever he gotta get ahold of.

Everybody in this house is enjoying the tub. I have the booster put on for the water heater, but otherwise, it’s a beautiful tub. I love it. I like the feature that I can wash my hair and then sit down and take my soothing bath. I’ve always wanted a walk-in tub for years. I saw it in a magazine and I called the number. The sales guy that I dealt with was wonderful. He told me everything about the tub, and all the features. I couldn’t believe that the installers put this together in one day. My bathroom is small and they had to take off the door and the molding and everything around it to get it in here. I also have a big vanity in here and they said that they might have to remove that to get it in here. I emptied everything out for them before they got here. They got it in here without removing my vanity. They picked it up high over their heads and they got it in here and put it together.

Everything's great with Safe Step. They scheduled things on a timely manner and was out and took care of it in one day. The gentleman and his wife were a team. They showed up around 10:30 and finished up about 5:30 in the evening. Everything was very professional, very nice, very clean, and we're really happy with the results. They did mention to us that we may need a larger hot water tank, but we realized we had it turned down to lower setting. We just cranked it up a bit and everything's fine. My wife likes the micro part and I like the jet part, and so it works out fine. So far, I like everything.

There was a commercial about a tub where you step in and you could fill it up. I went online, typed it up and Safe Step was there. I clicked on it and started looking around other places, but Safe Step got their stuff together. The gentleman who came over was very helpful. I reached out to him, asked him for some other papers and he gave me what he could, what I was asking for. He even came back on a Sunday just for me to sign the papers, and it was an hour drive for him, so I appreciated that.

I felt comfortable with the presentation at the time. The sales rep was great. But the installation wasn’t what I thought it would be. When the gentleman first came out, they were okay, but as the installation went on, I didn’t know it was gonna put so much dust in my house. And I just brought my husband home from the hospital. So that kinda went against his respiratory system.

We’re 86 and 85 years old, and we have aches and pains. With all the pills the doctors put in us, we feel like maybe the Safe Step walk-in tub would help the arthritis and the things going on with our bodies. So, we decided to try one out or listen to someone tell us about the tub. The sales rep that we got was very nice. She pointed out all the features and let us know how it could help with our arthritis and the different things. The installers were great as well and they were wonderful people. They got it in on cue and were very mannerly men. So far, I like all the features of the tub and I love how the water stays warm while you’re in it. It helps my husband wonderfully, too. He was the worst one with the arthritis, but he’s beginning to walk a little better and he feels better. And when you get out of that tub, you’re just relaxed.

The Safe Step rep was good. The people who came to install were also very good. We like our walk-in tub. It's mostly for Bobby. And the jets have helped him with his back and his legs.

I could not get in and out of the tub I had, and the Safe Step rep who came was okay. The installation team was good, too, and they put me a new shower in. Everything impressed me. I like the no-step floor, and the walk-in tub has made my day-to-day life easier. There is, however, water wanting to stand around the drainage, but, other than that, it is nice.

Safe Step sent two workers over. They were very polite and they seemed to know what they were doing. It was a young man and a young lady, and they worked consistently. They seemed to be interested in what they were doing. The only objection I have is they didn't run me through. The man explained to me how to operate the bathtub, but he didn't practice me to do it to see. I should have had the outline of the tub while he was explaining so I could actually manipulate it, and we moved to the control for it. But I didn't have it until now. Other than that, I was satisfied with their work and the tub seems to be what it's supposed to be. I like the whole tub!

My husband and I have back and neck problems. We thought a walk-in tub would make it easier for us. The installation guys were good, very courteous, and funny. You could talk to them, too. They went beyond what they had to do. They made like a landing behind it so I can stand on it to clean the mirrors up there, because it used to be a Jacuzzi tub, so it is a wide area. My husband likes the walk-in tub, except for one problem. The door that they put on opens inwards, which makes it harder to get into it. It should have opened out.

My husband was always afraid he was gonna fall when he got in the shower. He has a lot of medical problems. The installation of our Safe Step went good. But the installers didn’t seem like they wanted to take care of my house. My house is very clean and I asked them to cover their shoes. I didn’t like that they just came in and went all over my house in my carpets with their shoes after going outside and inside. People don’t want their carpet messed up if they can help it, especially all through their house. They installed upstairs, so they were coming through the kitchen, off the steps, and through the dining room, and it went through the dining room and into the kitchen outside. And the dining room’s carpeted, it’s carpet all up the steps, and in the hallway, and in my bedroom. I thought they could have been a little bit more cleaner.

When the other brand was advertising on TV, they didn't advertise the shower package and Safe Step did so I went with Safe Step. I need the shower but I enjoy the jacuzzi part of the tub. I like the little jets. I've been taking the tub for a spin about every day and I love everything about it. The installation team did good. They had to tear our old tub out, repair the floor, then install the tub because under the bathtub, we had some rotting under there. They also had to take the whole doorjamb out because my house was built in the 30s so we had this real small bathroom door. They had to tear all that out in order to get the tub in and take the sink out, and once they got it in, they rebuilt everything back like it was. So, they put a lot in the installation. They were very professional and courteous. Everything went smoothly.

I've heard about Safe Step throughout the years. A couple of years ago, I had a friend who came by and we took a look at it, but I didn’t have the money then. Then about a couple of years ago, somebody came here and I gave them some money to install it. But I had an emergency and I had to back off. And then I was watching Safe Step on TV until one day I told my wife, “Look. I need to call these people and have them come to check it out." When I made the purchase, the man and wife team showed me a few people that did it, and I was looking at it and I said, “Wow, look at his legs.” And then the woman said, “Well, in about 90 days, this is what happens.” She showed me three different people. I told her she didn't have to sell me that. I was sold a long time ago.

My wife did most of the dealings with the sales rep and it was all good. The installation team left the information and how to work the tub, everything about it. They did a good job and were very efficient. I was very happy with the tub. In looking at the other tubs, it was the best bargain and the best one as far as the ratings. Everything which I looked at said Safe Step is the best one, so that was what we went with.

In Albuquerque N.M. Safe Step Walk-in Tub serviceman installed a walk in tub, he set the tub on three legs instead 4, leaving one leg unsupported, floor in the bathroom was covered with protective cardboard sheeting, tub installer set the tub on top of paper cardboard, instead of the tile. It will take complete idiot to do that.

I talked to Safe Step's rep and he came and showed me a video. He showed good points about Safe Step's tub that other tub companies didn't have. I purchased one and the installer and his don did most of the work. The son had a visit the next day so the main installer did it by himself and finished the job. However, I wish the tub had a handle on the inside so I could lift myself up. If I had a handle that is low enough, I could push myself up. I'm 71 years old and I have a hard time getting up.

I was looking into a type of tub, but it wasn’t Safe Step. I first saw it on TV, but it wasn’t Safe Step's commercial. Then I went on the internet and I inquired, and Safe Step was the first company that called to return my inquiries. The sales rep was very nice and explained everything. The guys who did the installation were very nice too. They did everything that they were supposed to do. The only problem I have is the aromatherapy. The rep gave us a bottle of it, a sample. But I haven’t found any place that sells it. I had asked where to obtain it, and he said, the guys that installed it said that a lot of the pharmacies have it. However, the pharmacies that I checked don’t have that. But I like the tub. We bought it because of my dad. He’s 98, and I thought it’d give him some comfort.

I’ve been seeing the Safe Step advertisement service for quite some time and I did have another company come out and he was contemptible, so I just stayed with Safe Step. The interaction with the sales rep was fine and it wasn’t confusing. I was given the financing and I’ve never had a problem with that before but my children kinda hurt my credit lately. Safe Step worked with it and they got somebody to finance it. So, it was good. I am having a little bit of a problem with my bath jets because once I'm set up, it runs out of hot water but I’m happy with Safe Step.

My Safe Step tub has some jets that are not jetting. Still, I like it.

Safe Step's rep and I went on for four hours which is three hours beyond my attention span. I couldn’t get him to go out. He had his program on his laptop which he opened to show me all these videos. He always had something next to show him. He covered everybody making tubs, and how Safe Step was the best. He also showed some health benefits I could have with the tub. At the time, I was ready to pay him just to walk out the door.

I saw Safe Step in the AARP paper and I liked this one better than the other one I went to. This one had a few more of those hydro jets and lights. I liked the sales rep from Safe Step and as with his professionalism and courteousness, he was very nice on those. The walk-in tub is comfortable to sit in. I’ve had one other one and it was a little wider, and I was a little hound in it. I would highly recommend Safe Step.

The advantages of Safe Step were better over others, which was why I decided on them and the rep was nice, very competent and knowledgeable. He was from the area, and when you know somebody is from the area where you live, that makes a difference. It’s not just some salesman from 100 miles away. The installation team was very good, and they were in and out. There are a couple of little things I’d like them to come back and fix, but I haven’t contacted them yet. So, it’s not their fault and it’s more of a cosmetic thing.

My husband's nephew and his wife bought a tub from Safe Step at the same time as us through our recommendation and we were supposed to get $500 as a result. We haven't seen that yet. Still, the reps we interacted with were very polite people and the installers whom Safe Step sent were really concerned about cleaning up after themselves. Our Safe Step worked out just fine.

The sales representative from Safe Step explained everything to us including the features of the tub and he didn’t try to hard-sell us. He left the decision up to us to decide if we wanted to do it or not. The installation team was remarkable. We still can’t believe that they put that thing in there and make it look like it had already been there for years. It took them a day, but it was a lot of work involved with it.

It’s been going pretty good with Safe Step. The sales rep was great. Those guys who installed were quick and clean too. I’m fairly picky on people working in my house and they were right on the ball. They’ve done everything right. I really like the product but I think it leaks around the door. Maybe I haven’t cleaned it good enough because I don’t use it for a tub all the time. I use it a long time for a shower. When I use it as a tub, I fill it up enough to use the back massage. I did it four times, and two of these times, I ended up with water on the floor. Other than that, I like all the features of the tub including the jets and the heater. I use the heaters even when I’m just taking the shower. That way, I can sit down and it ain’t cold.

We had an old tub that either my wife or I can’t get in and out of. We got a Safe Step and worked with their rep Joe who seemed to know everything he needed to know. We tried to tell Joe that their installers would have a little trouble trying to go in. So, they needed up having to do a little more work than they thought they would. However, the tub is not working at all 'cause I don't have enough hot water to fill it. Safe Step told me I would but I do not. Now, I have to get a new hot water heater. Despite this issue, we've already talked to a friend of ours about the tub and she's gonna get one next summer.

I was impressed by Safe Step's sales over the TV. I purchased one and the installers who came were very good. I'm handicapped so before, I couldn't get into a tub. Now, I love my tub and I love the fact that I can take a bath.

Safe Step's rep cleared everything step by step. What he said wasn't high-tech talk and he down-to-earth talked to us. We purchased from his company and the installation team who came was excellent. They were quiet and they tried to muffle what noise they made a little bit by closing the doors. Thus far, having the tub is a lot safer for my husband who can't step into a regular tub anymore. He’s loving it all the time. I also don't have to worry about him falling out of the tub anymore.

A while ago, my daughter-in-law told me about Safe Step Walk-in Tubs and she left the paperwork on my counter. It was six months later before I actually called the company and told them to come out, and the sales rep was very nice. Everything worked out beautifully. The installation team did all the installation in one day and they were very neat about it. It wasn't an easy installation but they did a nice job. They were very professional. The experience was very amazing. I love the Safe Step Walk-in tub and my favorite feature is the jets in the tub. So far, everything's good.

We have enjoyed our walk-in tub since May 2017, but a few weeks ago the pull out hose sprayer started leaking so we called the number in our folder and were told they would mail us a replacement hose and we could do it ourselves. My husband is on oxygen and I have little strength in my hands so I explained it would be difficult, perhaps impossible, to do the repair ourselves and they asked if I could find anyone to help us and I explained that we do not have anyone living close by that could aid us. She replied to try to find someone and, meanwhile, she would put in repair order and we would be contacted. Well we have never been contacted and are still waiting.

Safe Step has done a good job with the installation of my tub. They're the only one I know of and I just had them, and everything is okay. The sales rep and I had very good interactions too. I like the shower and I shower a whole lot better now. I recommend Safe Step walk-in tubs.

The first time, Safe Step installed the tub itself. Now, they installed a walk-in shower too and that installation team was great. They were wonderful. They did everything right from soup to nuts. They got it all right the first time and it was a very clean process. I was very happy. As they were leaving, I was very complimentary of them. I was very happy with the first installation team, but I can’t say I’m that happy with the shower installation.

The Safe Step salesman explained everything, showed me everything, gave me the exact price and what it would cost and the things that I didn’t have to have if I didn’t want them. He didn’t pressure me at all. And the two men that were here and installed the tub were the nicest guys you’d ever want to know. It took them all day to get it in, but they worked at it and when they got through, it was really nice. We played cards at my house yesterday, so my card player got to see it.

We got our second Safe Step tub. We had one when we were at Prescott Valley and liked it. But I like this new one even more ‘cause it’s got the shower and that’s the reason I went forward with it. I’m not one to sit in a tub all the time. My wife likes it too. Also, this new tub is bigger than the one we had, which is nice ‘cause it gives us room to move around a little bit when we’re showering. I like the showerhead as well ‘cause it has no sting. It’s just like a rainfall and it’s nice and soft. That’s great ‘cause I’m 81, and my skin is like tissue paper and it doesn’t take much pressure for it to hurt, especially water pressure.

Safe Step Walk-in Tubs was rated the highest. I like that I can just do the foot massage. My only real complaint was I kept trying to get the permit for the electrical and plumbing. I was told that it was gonna be taken care of, but it wasn't. In order to get it done, I finally had to go to the town myself and schedule the appointment. It's a minor detail, but if I didn't follow up on it, I would totally forget that, "Gee, the inspector hasn't come by," and it's both plumbing and electrical so it's two different inspectors. Fortunately, they came yesterday and everything was fine. But the fact that I'm a retired landscape contractor, and there was a part of me that says, "Okay. The salesman did his job and the installation guys did their job," but the final detail of making sure that everything was done was just not followed up on, even though I made numerous calls. But other than that, the installation was seamless.

Everything went well as I expected. The Safe Step sales rep knew what he was talking about. Also, the installation was good. The installer knew what he was doing. He asked questions, and I asked questions, so it was a good communication. I like the tub's jets.

We had an appointment with Kohler and they didn't show and I never heard from them again. My wife saw SafeStep and I put a follow-up in with them. Everybody there has done everything they said they were gonna do. The installation experience was really good and their crew cleaned up after themselves. However, the aromatherapy feature doesn't really work. Still, I've been liking the microbubble feature.

The sales representative who sold me my Safe Step walk-in tub was good. However, I wish I wouldn’t have bought it. I saw another one with another company and it was just a step-in tub that doesn’t have all the features. I wish I wouldn’t have bought all the other equipment. For the installation, I know that it was a big job. If they could’ve got it done at about 3 o’ clock in the afternoon, I would have been good. But they were here until 6 o’clock at night. I hadn’t eaten all day and I couldn’t wait for them to leave because they had been here all day. I’m an old person, I live alone, and I’m usually wearing down by that time.

Safe Step's installation team did a hell of a job. However, we never got a copy of our paid receipt. We kept waiting for it and I forgot it, so I figured, someday we gotta tell them about that when I call. But other than that, my wife enjoys the walk-in tub. We got it for her back. Getting in there helps her out. It feels great when she gets off so it’s really a big help to her. That can only do so much but the whirlpool in the tub already makes her feel better.

The first representative from Safe Step was very nice and explained everything to me, took measurements and gave me the quote of $14,000. I was trying to get a grant through the VA since I’m a veteran and when the grant was not approved I called Safe Step back and they said they would send a representative to go over financing with me. No one ever called me back. I made numerous phone calls to them and was told someone would call me. I never heard back from them as soon as they found out that the VA wouldn’t pay for it.

Everything was great with Safe Step. The guys that came out and installed it were knowledgeable and they did everything they were supposed to do on telling us how to use it and all that good stuff, and just plenty pleased with it. It’s just we didn't stay home long enough to use it long enough. But we love that tub.

Safe Step Walk-in Tub's price is a little higher. But so far, we felt that it was the best way to go and I still believe it. The sales rep was very good and the installation was very well done. The installers knew what they were doing. They did it briskly and got out and everything was clean and nice. They did a good job. So far, everything is going excellently with our tub. In fact, my wife uses it more than I do. I do think that it's going to help her bad knees and fibromyalgia. I like being able to just walk in and have the warm water and be able to sit in the warm water, because I couldn't get up and out of the other tub. So that's by far the best and the most convenient thing for me. However, my wife have really bad fibromyalgia and the jets seem so strong. I didn't know that there were some jets that were not as strong as the jets that's in ours.

My wife realized that I'm getting old and I got Parkinson's and other types of different muscle disorders. It would be easier for me to have a short step to get into the tub 'cause we're both getting on in age. As a matter of fact, she's in rehab right now after breaking her hip so she decided we should get Safe Step. At first, we were talking about the step-in shower, but she likes the massaging jets. I love them too, but for me to get in the tub, I have to stand up, put my feet into the corner and turn my feet 90 degrees from each other, and then try to close the door. I have to lean back if I'm closing the door 'cause I can't sit down and close the door. My legs are above my knee or too long. Other than that, we love the tub. The sales representative was excellent then the installers were professional and neat.

My wife and I had been talking about a walk-in tub for quite a bit. After watching the Safe Step commercial and looking around, we made a few appointments. We sat down and listened to the sales guys, and then chose Safe Step. We had very good interactions with the sales rep. He explained the product and answered all our questions. And after we got the thing ordered, he had a follow-up call to see how it was doing. Then, two gentlemen showed up for installation. They had to take a couple of doors apart to get the tub in the house and into the bathroom, and then they did a fine job of putting everything back the way it was.

I like the Safe Step quality so we used them over other companies, and the sales rep was very good. He explained a lot of things and also gave me his number if I had any issue. Then, the people who came to put the tub in were very, very good as well. When I have a problem, they would be the ones to come out and fix it and they were very good about it.

The Jacuzzi was priced ridiculously high. Safe Step was the second one I looked at and I was happy with the price. I also like the hydro feature of the tub. The sales rep was professional and knowledgeable. Then the installers were fantastic, courteous, timely, and cleaned up after themselves.

We love everything about our Safe Step Walk-in tub. I like their pricing better and their installation team was great. They've done their work and they cleaned up after. They were concerned a little though about the linoleum not reaching the tub. I told them that was all right because I'm gonna replace the linoleum anyway. Now, I can take a bath in the tub everyday and I like being able to sit down and get in and out of it.

I got a walk-in tub from Safe Step as it helps my wife who has Parkinson's. I like the jets in the tub, too. Also, the installers were good that I would like to fire them from Safe Step and hire them for me. Their sales rep was super. I've recommended Safe Step to three people.

My husband and I talked to our children about getting a walk-in tub, and being old people, our kids said, "Now, they're the parent, we're the child." So, my husband did some research and channel nine just did a story on the top three walk-in bathtubs, and Safe Step was on the top. I made an appointment with all three companies to come and Safe Step came first. We were real impressed with the gentleman who came here. He was very good. He was really friendly and personable. He spent a lot of time with us answering all of our questions and he explained everything very well. He showed us our designs, the height and the width, the door, getting in. I had total hip replacement, so my bill is not really good, and we just canceled the other companies and just went with Safe Step.

Safe Step's sales representative answered all of my questions. Then for the installation, the team knew exactly what they were doing and they cleaned up. I like the tub's bubbles part.

I like the combination of leg and back massage of my walk-in tub. I also like the air jets and water jets. The Safe Step sales representative was a real nice guy and the installation was real good too. The installer has done an awesome job and while he might have left a little bit of dust after the installation, he cleaned everything up for the most part.

The Safe Step team that installed my tub was very good and they also cleaned up after themselves. I use all the features of the walk-in bathtub and the jets are my favorite.

My son got all interested in Safe Step's walk-in tub and he did all the research on it. He thought that it would be the proper one for me. The sales representatives were wonderful. The installation was super and they cleaned after themselves. I was thrilled with the whole works – everybody, everything, and my new tub. I shower every day so I really am enjoying the sit-down and shower. I have to sit down to shower and I also like it when I fill the tub up and get the levels. I like the easy walk in and out of it as well because it’s so hard for me to get in and out. I love the whole tub.

Everything is very good with my Safe Step walk-in tub and I like the whole thing. The sales rep was very nice and the installation was excellent.

I have only one issue with my Safe Step walk-in tub. When they installed it, they chipped the paint in three areas on my walls. I was recovering from my 10th spinal surgery and then I had complications so I had to leave and I just recently got back to my house. Had I been at home and not back in the hospital, I would have noticed that sooner. I'm not really happy about that and it would have been nice to be notified.

The installation of our Safe Step tub was wonderful. Everything was fine except the stupid tub. I had wonderful interactions with Safe Step’s sales representative, too, but I don’t think he realized how bad my condition is because most people can get up and sit down on something. But for me, I can’t get up from sitting down if it’s not at least three feet tall. I have neuropathy in my lower legs and my feet, and the seat of the tub is so low that I don’t have the strength in my legs to get out of the tub. Plus, I have a broken back. We put cushions and a crate in the tub, and we also had a bar put in on the wall for me. So, we’re still trying to figure out a way to get me in and out of it. We’ve had it for a month now and I’ve only been able to be in it twice.

My mother needed a walk-in tub.and I liked the feature that I've seen from Safe Step Walk-in Tubs so I went with them. My interaction with the sales rep went all right. The installation took two days which was kinda bad. We just ran into a few little problems, nothing major. So far, everything has been going good with our tub and everybody's happy with it.

My husband has no kneecaps and he get cortisone shots every six months because the bone’s rubbing against bones, so he couldn’t step in the old tub. I looked at TV and the brochures I get with my magazine and went for Safe Step Walk-in Tubs. The sales rep who assisted me was terrific and I was really very satisfied with the two gentlemen who did the installation. My husband and I like the tub, and I’m really satisfied with it. So far, everything is fine and when I got problems, I could call them, and they’d check it out for me.

I have osteoarthritis and I had thought about getting a Safe Step Walk-in tub. I thought it might be a smart deal before my osteoarthritis gets so bad that I can’t do a whole lot. So, I checked into it and I liked it because the arthritis foundation faxed it up, said it’s one of the best ones for arthritis, which is what I have now. I just let the installer do his thing. He was nice and he worked efficiently and quickly.

The fella that put in the Safe Step walk-in tub was very good. He was very kind. However, the helper was no good. He was walking around with his shirt up with his big, fat stomach out. I didn’t need to see that. And everything that the other guy told him to help him with, he would say he was too tired or something. And the other guy that was doing it would say, “All right, I’ll get it. I’ll get it.” So, the helper was very bad.

So far, everything is going good with our Safe Step Walk-in tub. I’m not quite satisfied with it yet because I can’t stretch out in it. I’m used to sitting in a tub and having my legs straight out and being able to lean back. With Safe Step, It’s like sitting in a chair and I’m not used to it. I just gotta get used to it. Other than that, it’s nice. The sales rep was great. I liked him real well. He’s a good salesman. And the installers did a good job of installing. Overall, the company is great and the tub works like it’s supposed to. I like its massaging jets. They’re relaxing.

I decided to go with Safe Step because of the step to get into it and the heated seat. Their sales rep was good and he was determined. The installation team was good, as well. My only suggestion is, maybe they could put some kind of a Velcro on the handles of the tub, because when you have soap on your hands or water, it tends to be kind of slippery.

The wife could not step into the bathtub. She had a stroke and we needed some type of a bathing facility where she didn't have to step over the bathtub. So, purchasing the walk-in tub from Safe Step was the easy way. The individual who came to the house initially told me that I could not put it on my credit card but later on, I found out that I could put it on the credit card. We also wanted to have a grab bar put in, but the fellow who installed it never came back. My daughter contacted them and they still didn't come back, so we just stopped contacting them. Other than that, the tub is what the old lady needs in order to take a bath and it has the same features as what is shown on TV. She likes it, too. She said that the shower is great and she likes being able to sit and sort of relax after taking a shower.

The sales rep of Safe Step was very thorough and answered all our questions. Our installation experience was very good as well. The installers were very professional. You could see as soon as they got here and started unloading the truck, they knew exactly what to do. I do have one comment about the tub though. The microbubble feature, it’s supposed to be variable speed, and I don't see where changing that little dial over there on the right-hand side in front of the drawer does anything.

I saw Safe Step on TV and we got a flyer in the mail. I’m 72 years old and I’m very active but I’ve seen older folks fall down and die from head injuries. I had fallen a couple of times and the shower that I had had no way for me to hold myself where I can wash my feet and my body while I was bathing. I had to be standing up but with the soap in my feet, it would be slippery and it was very dangerous for me. So, I needed to be able to secure myself. Then, when I saw that I could bathe and sit down, I said that this walk-in tub was what I wanted. I need it now but as I get older, I probably would be needing it more, so I got it.

We got our first Safe Step walk-in tub four tears ago. We got a second one and my mom loves it. Their sales rep was fairly new but he had a construction background. He was thorough and he did a good job. The installers were very good too and thorough.

I had thought about a walk-in tub for a long time. Basically, I've looked at them at Home Depot and Lowe's or different places, and the quality wasn't there. And I didn't wanna lose my shower so I got the tub from Safe Step. The rep and I went back and forth, and everything turned out to be correct to what he said. So I'm very happy with it so far. The installation went excellent. They were very gracious and did an excellent job. I asked them a couple extra things, and they did it. The final product works fine. I had to adjust the drain a little bit. But other than that, I don't have any problems with it.

I knew that I wanted a walk-in tub. I’m kinda handicapped so I wasn’t able to get into my tub because it was too high. I also was using a side chair and it would stick out. When I would shower, I would sit on the chair but I got all my floor wet all the time. It was like stepping out into a river and eventually, it started to decay my floor. I initially decided to just do my flooring but I was told that the flooring was all the way down to my tub. I figured to hold off on this and let me see about getting a new tub. This was when I saw a commercial about the walk-in tub, how you could walk in and it’s very easy to do that. Also, I just didn’t wanna destroy my floor again.

Safe Step Walk-in Tubs was advertised on email and was offering a pretty estimate for cost for senior citizens. I have circulation problems in my legs, and I thought the walk-in tub would be helpful. The salesperson was excellent and the installation went very smoothly. In a matter of a few hours, the installers had it done. It was well explained and well installed. It was excellent. There was one bar for the wall beside the tub. Other than that, I didn't have any extra features and I didn't have a shower attached. The product is very satisfying on the whole.

I'm not a satisfied camper with Safe Step. The salesman screwed me over for $1000, and I was stupid enough to fall for it. He quoted me a price, and he left. And we called him back. He wrote it up for 1000 more than what he quoted. And, I didn't notice it. I just trusted him and it was a big mistake on my part. Thank god it was only $1000.

I had heard Safe Step was a good tub. Their sales representative and installation team were good. The installer couldn't finish up with it because the water wouldn’t drain, and so I had to get another plumber. And it was in the P-trap. He had looked in the P-trap and he said that was clear, but possibly, something could’ve dropped in there, so I had to get another plumber. So, we really didn't get to finish up like we should’ve. I just had to wait to get another plumber, and they couldn't go through. And so, I’m gonna call to get them to come back to go through it and explain everything to me.

The representative who sold the Safe Step walk-in tub to us was very informative. There was a misunderstanding on our part on things he said, but other than that, I can’t complain about him. I’ve called him several times, and he answered up until the last time I texted him about the instruction booklet. I didn't get an answer, but he could have been busy or something. My booklet did not come with the kit and I've had trouble getting it. I have also called the main office, but we have not got it yet. Still, we got a walk-in tub because of my husband’s age and health and I would recommend Safe Step to anybody and everybody. I like the jets too.

I researched online and I went with Safe Step because it had the shower. I like being able to take a shower in the tub. Susan, their sales rep, was good. She knew her stuff. The installation team had impressed me that they got it done in one day. But when they tore the door frame out of my bathroom, they took the kick plate with it, and I don’t have a kick plate. And the technician left his dolly here. I took care of it. I got somebody take care of my door and I’m keeping the dolly. But the product’s good.

The sales rep as well as the installers were good. The walk-in tub was installed in only an hour and a half. I've had the Safe Step walk-in tub for a couple of months and I like all of its features.

The walk-in tub is very useful and I enjoy it very much. My favorite feature is that I can sit down.

We contracted with Safe Step to get a tub. Told the salesman it would be sometime in 2018 before we could be ready. Called us every couple of weeks in late 2017 to deliver product. Not listening. Spoke with regional manager 7/2018 to advise wife became seriously disabled and my health deteriorated also. Kept hope that wife would get better and myself also. Mgr. stated would call back 7/2019. Never did. Sent letter and email 8/2019 to company asking if deposit could be refunded due to disabilities and wife not being able to bathe in either tub or shower. Mgr told superiors he never offered refund option last year and they refused to return deposit.

We’re getting old and safety factor in bathing is always present. We considered other tubs that are available of quality but the Safe Step salesman was good and knew the product. The installers were here all day ‘til 10 o’clock at night and didn’t give us a fair chance of evaluation of the product itself. They were respectful and knew their job but it was a long day for them. Fortunately, we live in a townhouse and have an extra bathroom, so we didn’t have to worry about interrupting them. I investigated later and saw that the crawl space from the bathroom was exposed. I didn’t like that because even though the basement is relatively sealed, bugs and stuff can find an equal way into the bathroom. Another thing is we’re from upper state New York and it gets cold here. The pipes are being exposed to a temperature that’s not good. I got ahold of someone and they claimed that they had put Styrofoam up in there and it must have fallen out.

Safe Step's rep had a good personality, he was jovial, and he answered any questions that we had. He was good. The installation experience went well, too. Those guys were really friendly. They came in here, they were all business, they put our tub up, and they were done within three quarters of the day. As far as the tub, we’re still learning what buttons to push and when to push them. We got a little problem with the vents on the back part of the tub that go to your back. They are not working. Other than that, when we turn on the jets, they’re working, except the top two.

The sales rep did a great job. He explained everything so well and told us all the features. He was fantastic. Compared to other companies, I liked all of the extra features on Safe Step's walk-in tub and so far, my favorite is the jets. The model I got has all the bells and whistles that anybody could want and the quality of the tub is fantastic. The installation had gone great as well. They cleaned up good and were very courteous and real nice.

Safe Step's reps were great and I liked their presentation. They were very personable and not pushy at all. I'm very impressed with them. The installers were really good too. They laid down liners on the floor through the living room, down my hall and to the bathroom. They were very respectful and kept the dust down to a minimum. I really appreciated it. We love the final product and the bubbles it has. Having it is very relaxing and calming. Nice warm water has been my favorite because I have problems with my back and if I can't regulate, getting a massage where it's not too hard hurts my back. So I mostly use the bubbles.

I looked on the internet and knew about Safe Step Walk-In Tubs, and I saw some ads as well. I researched and did some comparisons with American Standard and Kohler, and I found that Safe Step was the best buy for me since I wanted the shower. The interaction with the Safe Step rep was very good and she explained the tub well. The installation was excellent. The installers came in and they were very efficient. They left the bathroom just like it was, so I was very pleased. The wife has used the walk-in tub a couple of times but I've only used it once and I enjoyed the jets.

We have really enjoyed our Safe Step tub. Everything's been good so far. The sales team from Safe Step was good. And as far as installation, the quality of work is good as well. We're having a little problem with the water mixing together, but they've been johnny-on-the-spot to work with us on that. We just can't get the heat part to regulate right. It's too cold or then it gets too hot. And that could be our hot water heater. I'm gonna call somebody today.

I love my Safe Step tub. And my experience with the Safe Step reps was good. They were very knowledgeable and they had all the answers to questions. The installation team was excellent. And I was impressed that they never spoke to each other, they each had their job, they didn't have tattoos and they didn't have beards.

I had two walk-in tub companies that I found on the internet, and I called both of them to make an appointment. Safe Step was the first one and I liked what they had. The sales representative explained the product and was very good. During the installation, I showed the techs where the bathroom was and I stayed in the other room. They were courteous and they cleaned up after themselves. I feel a lot safer having the walk-in tub, as I couldn't get out of a regular bathtub. However, my door is extremely hard to close and when I sit and try to push the lever down, it's very hard to go down. I can make it go down now, but in the future, I might not be able to. Nonetheless, I would recommend Safe Step to anyone.

I'd seen Safe Step and it sounded good to me, and I went for it. The sales rep was real nice. Also, I watched the installers move through the house and when they were done, they showed me everything and told me what to do. Overall the tub’s fine. I got arthritis so I like the hot water on my body.

My husband saw Safe Step on the internet and did his research. The salesman was excellent, the installation went perfectly and the tub is wonderful. We’re thrilled that we have it and we're more relaxed now.

The sales representatives at Safe Step were good. They were polite and knowledgeable. The installation experience was good. But the installers did a little more damage to the tile than I really liked. I've got to have some tile work done to repair. But that was part of taking out the surround around the other tub. So I didn't like the way it was left, but they told me they don't do tile repair. It's just that when I spend that much money, I would like a completed product. I got a tub that works, but it's not complete because I've got to go in and have the bathroom repaired now.

I saw Safe Step Walk-in Tubs on TV and I didn’t know anything about any other provider. My wife is always complaining about sore muscles and she’s afraid to use the Jacuzzi because you gotta stand up in it and you might slip down. So, I got the tub for her and it’s good. However, the sales rep said I was gonna get a gift card but that never showed up. The installation team said they had to put a switch in the wall. They put drywall on it and they were gonna come back and sand it down so it can be painted, but they never showed up. I probably should not have paid them till the end. That was about two weeks ago and I saw water damage in the ceiling of the floor below where the tub is. I saw the water about a day ago.

Either Safe Step pays for you guys to put them on here with a high score or people are writing false ratings.

I like to lean back in the tub and watch TV but it is not comfortable on the back. I usually would sit in my old tub sometimes over an hour watching TV. Other than that I really like the tub. It has been very helpful that I can sit down while I take a shower because of my back pain.

The Safe Step sales rep knew his product, and he was courteous. The installation team was excellent as well. They finished everything in a timely manner. Though I’m not getting enough water pressure where I could fully utilize the tub, everything has been okay so far.

Safe Step made the tub easy to get and install, and our experience was excellent. The sales rep explained a lot and he was very good. When the installers came in, I watched them all the way through and they knew what they were doing. They did a very professional job and they cleaned up and left. We started using the tub and it's easy to get in and out. The tub is very good.

I got a friend that has Safe Step and I went over and looked at hers. Plus I saw it on commercials on TV. I liked their reputation. The sales rep at Safe Step was a nice guy. I was wanting to put the tub in one spot in my house, and he did a lot of measuring. And we both talked about it and we decided we could put it there. But then when the installer came, he walked in and said, “Nope, won’t work. We can’t have it there.” He said it was against the code. So, there was a breakdown in communications there between the two of them. And even my sales rep took pictures and sent it to the installer before he ever got down here. But the tub ended up in a totally different room in the house, which is fine, but it’s not where I wanted it.

My wife likes to take a bath but then she couldn't get in and out of the tub. We decided to get a walk-in tub and went with Safe Step. Their reps were good and their installation crew did what they had to do. However, they charge a lot of money. I had a shower put on my tub and they charged me almost $3,000 for it. Still, my wife likes the tub. I used it once and it's all right.

Safe Step was recommended by someone. He has one and he told us about the company so we decided to get one. The installation of our walk-in tub went well. The people had to improvise because my area was such a small one but they did a good job fitting the tub in the small area. And so far, the tub seems to be okay. We originally thought that we had a little leak that was supposed to be repaired. But my wife and I came to an understanding that maybe that little leak was nothing because regular tubs leak like that with the drain. Nonetheless, someone did come and repair, and we're satisfied. What I like about the tub is that we can shower and shave at the same time.

We had a guy from Safe Step come out and he convinced us about the product. He was very good. The installers did a great job too and they were very fast. I was surprised at how quickly they did it - two hours. I used the walk-in tub once but my wife’s used it more than I did. The only downside is the tub took a long time to fill.

I like Safe Step's flier as well as the features of their tub. I went with them and their sales rep was outstanding. He was very informative and explicit about the elements of the tub. He was willing to negotiate the price too. All of the three workers who come to install the tub were wonderful an friendly. They walked me through the process of what they were doing, how they were gonna do it and the amount of time it would take. Thus far, I love all of the features of the tub and my experience in it is outstanding too. I would recommend Safe Step.

I'm waiting for Safe Step to call me right now. The tub has been installed for two weeks now and I have not been able to use it. First of all, it failed the plumbing inspection, so we had to wait for inspection, then they had to come back to re-inspect the plumbing to make sure that it is okay. And I've been waiting here for days and nobody is showing up and nobody is calling. And now, when I was all set to use it, I find that I can't lock the door. And I called them Friday and I talked to somebody and they said, “Can you hold on and I'm gonna transfer the call?” I waited on the phone for 30 minutes. I called back again on Saturday and they're supposed to call today and I haven't heard anything. So, I'm disgusted.

The rep at Safe Step was very good. I decided to get a tub from them and installation went very well. The installers who came were very professional. However, the controls are a little bit complicated for me at my age. I have a little trepidation. Even so, my husband has been using it and he likes it. I recommend them.

I’m always concerned about how a tub drains and the Safe Step tub drains quickly. Also, Doug, the salesman, was good and the installers were very nice and courteous.

Safe Step had a coupon for savings. And our experience with their sales rep who was at our home was all right. He went through everything and he explained stuff. There was a $2,000 coupon, and then we got the military discount, and we got another discount. He was able to give all these discounts and that was what sold us. The installer was wonderful. He was on-spot, and I was so pleased with him. As far as our new bathtub, it's not putting out the aromatherapy. I put the aromatherapy in and I'm not smelling it. I did, the first couple of times. But overall, my experience with the tub is good. And if I can't sleep or something, I will get up and I will use it.

I'm very handicapped because of arthritis. I had a regular tub and to get in, I had to lift one leg to put it in and try to get up and in the tub. Once I was in there, I was absolutely terrified because my doctor is not happy with what I'm doing. I started washing my hair in the sink in the kitchen, soaping outside the tub, and getting in and out as fast as I could. It just got too much. It was getting somebody in here to talk to me. I couldn't do it that way anymore. I needed a walk-in tub and the Safe Step sales rep was fine and he did his job. However, he didn't give the installation team a fair picture of how long it would take and he told me it would just take a day. So, the installers and I anticipated they would be here one day but they were here until mid-evening the first night and after midnight on the second day. They crawled out of here because they had to rebuild the floor in there.

The Safe Step walk-in tub has been wonderful. I had a bad experience in the shower and my wife did too, and we were afraid to bathe ourselves because of both our bad knees and backs. We tend to fall down and we also got arthritis and a lot of other physical and emotional problems. In fact, we were not taking baths as regularly as we should have been because we were afraid. But the walk-in tub has allowed us to be able to take a bath without fear. It built our confidence level. Besides the amenities that it offers, the faucet and the shower head are located at the perfect place where you can reach out and get them without having to get up. You can sit down and do everything. You can also stand and bathe your whole body. You can rinse your whole body first, lather it down and then rinse it again.

I talked to one of the Safe Step representatives a year or so ago and then I talked to Jacuzzi. I had them come and talk to me and I liked the original agent better than the next one, so I contacted him. Also, a company that was more experienced in doing it a long time was important, too, and Safe Step had a good record. The tub had a whole bunch of extra things and stuff that would be good for me. I'm going 75 this next month and I have diabetes and a thyroid condition, so my skin is very dry, and I have a few concerns about the circulation of my feet and everything with the diabetes. Aaron, the sales rep, explained it to me and he went through step-by-step.

I like the Safe Step walk-in tub really well but I have a problem with the company itself. I had the bath installed two months ago and I wanted to get a glass curtain instead of the plastic curtain, and I called them. I got to talk to one person after trying several times and he said he was gonna look into it and with their servicemen in this district, but I never got a response. So, I called the salesperson that sold the tub to me and he said that he was glad that I let him know and he’s gonna try to get something done. It has been about a week and I still haven't heard anything yet. I haven't had a chance to soak in the tub except once but I’m satisfied with it. I’ve been using the overhead shower and I like it. Other than the tub doing what it advertised to do, I like all the features that it has got on it such as the jets, the lights and stuff like that.

I felt like Safe Step had the best deal. The salesman that came has done a good job explaining about Safe Step. He was thorough, and I felt like he gave me a good price as he could, so I went with them. I had two different teams who came for the installation. The first team who come wouldn’t do it. They were making one excuse after another. But the second team that finally came about a month later did it and they've done an excellent job. Everything’s working out all right with Safe Step. I like everything about my tub. I got a grandson that likes to come in from a hard football practice. He likes to get in there and work on it.

Safe Step's sales rep was very kind and courteous. He did the best he could for us. I purchased a tub from them and they got it in in a very quick manner. But then when their installers brought it in, they hit my overhead fan and didn't put it back right. The electrician had it off so he could hook up the electrical part. He had to run a new line, and it didn't go back right. I went to open my cabinet and it banged that thing at the top which broke loose. Usually, it's just a snap in cover, and it wouldn't snap back in. So, I got a handyman coming in who may be able to fix it. If he doesn't I will have to call back Safe Step. Despite this issue, I'm gonna promote Safe Step if I can. I'm gonna send my sister the brochure as maybe she may want one.

I got advertisements in the mail from Safe Step several times and I looked at it. They offered a free shower for the installation which was why I went with it. The sales rep was great and he explained everything. The installation went very quickly and I was shown everything on it. The team was very reliable. They cleaned up their mess and took everything away, didn’t leave any scraps, and they were very efficient. I like the tub best where I can sit down and then soak in it. I love to take a bath, but sometimes I like to take a shower and rinse off, and it has that capacity, too. So, I really enjoy it. However, after I empty the tub and get out, I could hear it roaring again a few minutes later and I want to know why. I don’t put any oils in there and I hadn’t put in Epsom salt but sometimes, you need to soak in Epsom salt, so I didn’t know if you could use it or not. But it seemed like it would be alright.

The sales rep did a good job of explaining the benefits and the features of the tub and since Safe Step would drop ship it to me, I chose them over other companies. The installation team was very good as well. They were extremely knowledgeable about everything.

The salesman from Safe Step Walk-in Tubs told me that the headrest came with the tub, which was one of the reasons why I bought it. After the tub was installed, I asked what happened with the headrest and the remote control because I didn’t get any of that. So, they mailed me this little piece of material and it looked like it had angel hair inside with two suction cups on it. The lady told me to put it on the wall. I asked her if she realized how much room there was between our wall in the back of the tub and if you put it on the base, it’s so low, it’s doesn’t even reach your shoulders. I told her I can’t use this thing and the headrest that the salesman told me about had the rise on either side and you could raise and lower it. Then she told me they no longer had those. It was discontinued. I should have been told that before I purchased it because I bought it under the assumption that those came with the tub.

Safe Step lied to me. My husband had Alzheimer’s and dementia so he was on a walker. He was in a really bad shape. He was bed-bound for about three months and he was getting boils on his butt. I said I might be interested in the walk-in tub but when the guy from Safe Step came out, he just had brochures so I had no idea how big it was. I didn't know if my husband was gonna fit. I told him that I was impressed with what his brochures said but I also had appointments with other people. But he said that he would sell it to me for $2,000 less if I would sign on the dotted line right then.

I love Safe Step. They seemed to be the most reliable and during purchase and measuring, their reps did great. The installers also got things done and cleaned up in one day. After I got used to using the tub, it had me wondering why I hadn’t got it a long time ago. It’s a therapeutic bath and it’s relaxing me.

My parents (aged in their early 80's) bought a tub last June. It has never held water correctly. My understanding is a service tech was sent out to look at it. Still no good. After more calls were placed, a new stopper was mailed to them. As far as I can tell, there were no instructions sent on installing this stopper. I guess they think my parents are tub installers and should be able to figure it out for themselves. Back to customer service... where they are now getting a runaround. They were told today a stopper kit was "being ordered" and they would be informed when it arrived. I won't be holding my breath. Or recommending this company to anyone else.

The salesman of Safe Step knew the product but he couldn’t measure. He had the shower rod going right through our window. We have a nine-foot ceiling and we have a guy coming in, who's gonna drop the ceiling a foot in. So we can put a curtain rod on that piece that he’s gonna put up there. We can use the tub, but we really can’t use the shower. We’re not completed with them either because they went ahead and drilled holes in our ceiling. Nobody even told me they were gonna drill holes. The sales guy said, “Oh, no. They’ll route the wiring. You won’t even know it’s been done.” Next thing I know, I have holes in my ceiling that they patched. But they didn’t even put anything down. And now, I got all the white powder from the drywall on the ceiling that’s stuck in my black grout. I can’t get it out.

The guy who came to the house did a good job of pitching Safe Step. The one downside would be the price but the installation experience was good and I like the whirlpool type of effect on the tub.

We liked the reviews that Safe Step had, and the sales rep wasn't a hard sell. He just explained everything. The installer did everything he said he was gonna do except one thing. They were supposed to fix the hole where the old tub was in, and they didn’t do that. All they did was put a plank over it. Still, the tub has met more than my expectations.

I’m not getting any younger, and the thought of walking into a tub rather than climbing over into one made me decide it was time to remodel my bathroom. The Safe Step sales rep was great, and I was impressed with his knowledge of the product. The installers were in and they were gone, and it was done. It was painless. I like that I can just step into the tub rather than climb over a bathtub.

My husband had a hard time taking a bath before because of his back. He couldn't get up in the tub and had to take a shower all the time. We came in contact with Safe Step and the rep brought out his demonstrations to show how the tub works and how it locks. He also told me there was a lifetime warranty. But I didn't exactly get the tub that I ordered. The rep measured and ordered a big tub but it wouldn't go through the bathroom the way it was supposed to. The installation team told me that they would have to cut so much into the wall because they didn't know how the rep measured it. In the end, they had to bring another tub.

When I was looking for walk-in tubs, I contacted different providers but they never responded. But when I talked to the Safe Step reps, they were wonderful. They took the time out to ask me if I had any questions. They took a look at my bathroom and they knew what I had. When the workers came to install my tub, they asked if I was told that I could get the shower head and that it could come in different colors. I said, "No they didn't. They never mentioned it". The installer said that because everything was color coordinated, putting a tub in chrome was gonna stand out like a sore thumb and I didn't want that. So they didn't install it on the day they were supposed to because we changed it back to the original hardware that I had in my bathroom. That was the only thing that I did not like but other than that, it was wonderful. I love the quality of my Safe Step walk-in tub.

I got the Safe Step walk-in tube for my wife. She has replaced hip joints and she's not in a good condition as I am. So she's able to use the tub for bath and not have to worry about stepping over. We have a molded in place that we had installed when we built our home and she had trouble getting in and out of that. But with the walk-in tub, she doesn't have that trouble now. She's happy with it.

My sister and I are both elderly and we're having trouble getting in and out of the tub. But with the Safe Step walk-in tub, my sister could sit in there and take a bath with a hose in the shower. We like the Safe Step walk-in tub and we feel safer in it. We received good service on it, but we feel it was overpriced. Their sales rep was very aggressive. I told him I wanted to check around and call back. But he made the opposite expression and hurried it up. Then we just went ahead and got it because he was so persistent. But the installers were great. They did the job most of the day and they were so nice and friendly.

I've had a beautiful experience with Safe Step. The reps explained all the details excellently. Also, the installers got the job done and did it well. The relaxation I get from the tub is the best part about it.

This company's product is made and designed in this country. It’s also by private ownership and it is a big conglomerate. How I heard about SafeStep was that I had received several notices that there was such a thing. At the time, I wasn’t interested in it because I had something else I was using. But finally, I found it necessary to have a built-in tub because it was too hard to get in and out or even to sit on the seat that I had there. I couldn't take a shower because I couldn't stand.

I like everything about my walk-in tub. I chose Safe Step because of the quality and the price, and the sales representative I dealt with was great and very helpful. The installers were real nice and very knowledgeable as well. They cleaned up everything and it was good working with them.

I found Safe Step in the AARP magazine and I also did research on it, and decided to get it. The sales rep that assisted me was great. A merry bunch of guys did the installation. I like the way they were friendly and the way they've done everything to my satisfaction. The tub has been great. My wife and I are getting older. She has back trouble, so getting the walk-in tub was the right thing to do.

The Safe Step sales rep was very pleasant. I was impressed by experts who did all of the installing. That was very reassuring. The installation was really fast. They came at 8:00 and left at 3:00. They were very careful to be very clean and to clean everything up. The quality of the tub is fine, but I had one problem. The water cannot reach any higher than my chest when I'm sitting down in the Safe Step tub. I was hoping to have a tub where I could have my shoulders under water. And it's too small. I can't scoot down.

We read about the Safe Step tub on the internet and everything that is said about it sounded good. It also had good reviews. The sales rep came to the house, and she was very good. We loved her. After she left and we had made one decision, we decided to move where we wanted it, and we had to do some construction of our own. So, we had the tub drop shipped to us and had local plumbers to install it. The whole process was very smooth. The man that came to deliver gave us a lot of information that was very helpful. So, that worked out really good. I like the bubble thing of the tub. And when you're using it, it definitely helps with your aches and pains.

I had fallen several times and the doctor said I better do something or I'm gonna fall and break a hip. My foot drops when getting in and out of the tub. I called American Standard but they weren't very nice on the phone. It just turned me away. Then, I called Safe Step and we set up an appointment. The rep was very nice and not overburdening. He had been an installer for Safe Step so he knew the process. He answered a lot of questions that we had and he was very knowledgeable. He was here for three hours but it wasn't boring at any point. The time went fast. He had a movie to show and he talked like a normal person, not like a salesman. Before he left, we bought the walk-in tub. Then the installer came and our experience with them went surprisingly well. It took him two days as he had to tear out some drywall and the doorframe and when he was done, he had fixed everything that I couldn't tell it.

My brother-in-law and my sister are both 86 years old. The walk-in tub has been very beneficial for them because my sister had fallen and broken her femur. She has a hard time getting around and she could not get in and out of the old tubs, so the walk-in tub works quite well for her. And she likes the heated seat. My husband dealt mostly with the Safe Step rep. He was very thorough on what he told my husband and my brother-in-law at that time and he knew what he was doing.

The sales representatives from Safe Step were great. Compared to other walk-in tub companies, SafeStep seemed to be what I needed and the experience has been great. Everybody is enjoying the tub too. However, the remote on there won’t work. I also thought the tub would take more water and it doesn’t, but it's fine. I like the jets and I've been recommending Safe Step.

I purchased a Safe Step tub two years ago and then I had a shower addition four months ago. The quality of installation work was excellent and the installers were quick, efficient and polite. I like my walk-in tub and shower 'cause I can't trip and fall in it. I would recommend Safe Step.

My wife invited the salesman in and the next thing I knew, he was measuring everything up. A couple of days later, they were installing it. The installers were wonderful. They cared about their work. They were really professional. There were no sleeping on the side, and they went right to work on it. And they left everything very nice. We've only used the Safe Step tub three times since we’ve had it. We’re still trying to get used to it and getting acquainted with the apparatus there - how to cut it off and on, and then the hot water and cold water. We haven’t had time to concentrate on the tub, but it is beautiful.

The sales rep from Safe Step I had was excellent. He had good manners and good salesmanship. Then, the installers came in and they did the job and cleaned up after everything. I love the tub and I’m satisfied with it.

Safe Step installed a walk-in tub for me. While the tub is very expensive, I can’t stand so I can’t shower but I can get in the tub. My experience with Safe Step's representative was fine, and the installation team did all right. One of the things for the jet thing blew out. And also, I’m getting hot water out of my cold spigot. But Safe Step was contacting the installer and he's gonna come back. Overall, the company could take a little more time in explaining the features of their product, how to use them and what they’re used for.

Safe Step is the only one that’s truly made in the United States. It’s a much heavier product and it had a true shower with it as well as aromatherapy. My wife has COPD so when she gets in the tub and soaks in, we’re able to put in eucalyptus or lemon, which opens up her breathing passages. Also, the tub has its own lights in it, so we don’t have to have the lights on in the bathroom. The lights are part of a science called Chromatherapy. She also has trouble sleeping at night, so I have her bathe in blue light and green because green fights insomnia, as well as lavender. The tub also has Microsoothe jets that other companies don't have. That actually goes into the pores and eliminates toxins and acids that create arthritis and pain. It does a total cleansing system all over the body.

My husband has some hip issues that get a lot of pain shots in it because it's so painful. I thought that a walk-in tub might help with the therapy on his hip. I went online and I've seen the advertisements in different magazines 'cause I have AARP membership. I looked at American Standard. I looked at a Jacuzzi brand. Then, I looked at the Safe Step and it is recommended by AARP and Arthritis Society so I decided to go with that one and they were offering a senior discount.

I had Safe Step come and talk to me. I had been looking at other tubs also but I went with them because of the availability of the features, as far as getting me in and out. The installation seemed to be fine. It started at about 9:00 and they started wrapping up a little after 5:00. They did a really thorough job as far as insulating the well-holes and checking the drainage. And since using the tub, it has been easier for me. If anyone is considering buying from Safe Step, I would tell them to check on as far as what they believe they might want and go from that. It seemed like a more thorough job to make.

When the Safe Step rep did the presentation, we liked everything that he had to say about the walk-in tub. He was very, very knowledgeable about it. The installation team was wonderful too. They had to take another shower out from our bathroom, and they had to put another wall to the end. So, it took them longer. But they got it all in one day and in the daylight. They cleaned up really good after they had finished and took everything in their cars. They didn't leave any trash at our house, so that was good.

Jennifer from Safe Step was telling me how their product works and compared to some of these other places, I wanted something that would last. Safe Step also backed their product, so I decided to go with them. The guys that came out here were wonderful as well. They ought to make a lot of money because they were carpenters, electricians, and plumbers all rolled up in one. They were really nice Christian guys, too. They even laid down some kind of drop cloth that ran all the way through the living room into the bathroom. I'm a little bit addicted to the tub and it really gives me something to look forward to. I also like that you can put the oil in the bathtub and even the palms of my hand feels softer.

I was very impressed with Safe Step when Frank, the representative, came out to talk about it. He told us all about the tub and what to expect. I went with them and the installers were very courteous and friendly. James was the head of the team and he was wonderful. They got here in the morning and they had everything prepared so they wouldn’t harm my floors. And if I had any questions whatsoever, they answered them fully. Then, when they left at night, I couldn't even tell they had been here. It was amazing to me that they took the time to be so thorough with cleaning up. They were extremely professional and nice to talk to. Also, I like everything about the tub, including the heater and the jets.

I heard about Safe Step on the radio and I decided to call somebody and they came out here. The tub is guaranteed for the whole time I got it. If I were to have any problems, all I gotta do is call them. Also, it comes with a free shower so, I went on and got one. The installers did a good job. They got here at about 10:00 and at about 5:00, they were through. We've had the tub for three weeks now and I enjoy it.

I liked Safe Step's salesman. Their installer was good as well and it took eight hours to complete the installation. I also like the jets feature of the tub and that setting that you push for the hydrotherapy.

We had a very pleasant experience with the Safe Step sales rep that came out. He told us that once they had installed the tub, he would bring us some liquids that goes into the tub. But it has been a month and he has not brought those out yet. We still take showers, but the walk-in tub is very helpful. Both my knees has been replaced, and I don’t have a high step to get into a regular bathtub. I wish that the seat that you sit on while you're in the tub is a little bit longer out. You don’t get a chance to stretch out.

Safe Step had the shower, so I decided to purchase from them. Getting a little more explanation about stuff with the tub from their sales rep instead of just having to read it was good. And sometimes, if you hear somebody talking about it, you could ask more questions. The installation also went well. Once the installers came, I had somewhere to go. But I got back home before they finished everything because they had to show me how to use it. They got here about 8:30 in the morning and they left between 3:00 and 4:00.

My wife had a neck and back surgery. She couldn’t get into the normal conventional tub, so I got a Safe Step for her, which was number one in comparison on the net. It was a good experience all the way around, from the sales guy to installers. But when they had the tub installed, they figured out they got the wrong size. The salesperson said it would fit right to the door but it didn't. The installers had to open up the whole wall to get the tub in which they didn't say. It was a different size from what I had purchased. So, they gave me a $750 refund for tearing up my wall.

I'm a fan of the Pittsburgh Steelers and Terry Bradshaw. He is a very funny guy. When I saw that Safe Step had that shower thing going and he was so happy in that tub, I took a look at it. So it was a Terry Bradshaw thing that fired us up. I got everything except the football. We're enjoying the tub very much. We are happy that we got it.

The VA recommends Safe Step, and I’m a veteran and I’m 100% disabled. The sales rep was great. He explained everything right and we had no questions when he left. And then when the installation guys came to put the tub in, they did a good job. They didn’t make a mess, cleaned up, took the old tub out, set it outside for us, and my neighbors got tomatoes growing in it now.

Shane came out and presented what he had. He was a good salesman. The people that came out and did the installation were courteous. They were good guys. But I think they installed the shelf on the back of the tub too low because that collects a lot of water. It collects a good quarter to a half of water during shower, so that you have to wash that off. That back shelf should be raised so that it is little bit higher than the shelf of the tub itself so that the water would fall back into the tub rather than sit there and collect. They also missed a little caulking at the top, but overall, they did a good job.

I called Safe Step and had them come out. After the presentation, I didn't need to talk to anybody else. I knew this was the one I wanted. I had a soaker tub and I slipped and fell and hurt myself a few weeks before. My husband and I were talking and we decided that a Safe Step tub might keep us home longer. As we get older, having a tub like this might keep us in our home before going to an assisted living because we would be able to take a bath without falling. The installers came out and they were wonderful. They came at 10:30 and were gone at 5:00. They had to take out the old tub and the surround around it. I thought I was gonna have to hire somebody to paint after they leave because I thought they would tear out something and I would have to replace it. But they did not make a mess whatsoever and they did a perfect job.

The Safe Step sales rep was knowledgeable and friendly. She was good. My husband was here during the installation and he said it went good. He uses the walk-in tub and he likes the jets.

I like that Safe Step's products are US made. I chose to buy from them and the rep I dealt with was nice. He was easy to work with and explained exactly what it was. I liked that and we got everything we were supposed to get. The installers were also good people. They've done everything they were supposed to do and I had no problem with them. You could tell they've been doing it for a while. They were courteous, too, and they won us all. I like the tub's feature that sprays on my back as well as that little bidet thing. It washes everything clean. And as long as I don't get fatter, I'll be all right because you got to be sitting down and holding that door.

Updated on 05/17/2019: 5/15, tub flooded bathroom again. Telephoned Crystal @ Safe. 5/16, Ashley said I would have to pay for any further service. NO, NO. "Best Warranty Guarantee"??? Service appt. due 5/17. (This is an update to previous post.)

I like sitting in my Safe Step tub when I have time. When I bought it, their guy came out and explained it all to me. He explained it like it was pretty good and I ended up buying from them. The installers also did a good job.

I saw one particular model of Safe Step Walk-in Tub on TV and I liked the showerhead. Then the person that came to the house explained everything and showed a couple of videos. The installation team was excellent and I had no complaints with them. The guy did a top-notch job. I'm very mechanical myself so I know what to look for and do. But I kinda trusted without having to worry about what they were doing. My biggest fear is to have somebody put the tub in that wasn’t good so I stayed home through the whole process to make sure that they did the right job, but I didn’t even have to watch them. They were right on it. Things that I thought I would be complaining about, they took care of before I could say anything so it was a smooth thing.

I was only 57 and I couldn’t safely get in and out of the tub I had. So I needed to replace it with something. I liked Safe Step's cost and their salesman was very good. He explained everything and I decided to buy from them. The installers were also efficient. I replaced an old two-person Jacuzzi tub and they came in with their saw drill and chopped it up in little pieces, which took within an hour. They got both tubs done in a couple of hours and they did a very good job.

I liked what Safe Step had to say, and the man who came out and spoke to us, Tony, was very knowledgeable and excellent as far as being able to answer our questions. And we had talked to other people before about having a tub put in and we weren’t really impressed with their ability to answer the questions. The Safe Step guy was really fantastic, and he’s been amazing even since the installation. He didn’t give us a lot of information I didn’t need or didn’t want. So, I’m very glad that we went with Safe Step.

I was impressed with Safe Step's sales rep. Unfortunately, I swallowed everything he said, so it didn't all pan out. I thought that the tub was going to be bigger than it was and that I would have more room to move around. He also implied that I would never have to clean the tub and that it cleaned itself. But those are not true. He talked about the exfoliation of the skin as a big thing but that's not true either. Also, I have to sit down in order to close the door and I should be able to close the door without sitting. But if I stand, the door edge scrapes my abdomen. So they need to take their design into consideration there. But it is a wonderful tub, if you want to sit down in the water, which I couldn't do before for 10 years, and wait for 20 minutes for the tub to fill up to my waist. That isn't the fault of the tub though. My water pressure is not grand, but I don't know what to do about that except to have a new pump to put on the water.

The sales representatives at Safe Step were all good. And the guys that put the Safe Step tub in were fantastic. The first time my mother got in the Safe Step tub, she was sort of scared. She won't get in unless I'm here. And then after that, she got a little better and she's doing great. It really helps her. We're very happy with Safe Step. I'm standing beside the tub and doing everything for my mother while she bathes. She bathes and I turn on the whirlpools and everything. I really like the jets, but they're tiny. And when they come up, they look like a cloud, and they clean your pores. I did try it and I loved it.

My experience with Safe Step is alright. They had a good salesman. Otherwise, I probably wouldn't have bought the tub. The team that came out to do the install worked good together. The quality of their workmanship is good, too. They knew what they had to do. The quality of the tub is okay and I’m getting used to a couple of things, but if I was gonna design it, I'd design it differently. It was about the biggest one I could get into the house because of the doorway. I probably could have gotten something different. The way that this one goes is way too small than I at first desired.

I liked Safe Step's lifetime guarantee and how their tub was built for the convenience for the elderly. Then, once they were in our home, I saw the product itself and thought it was superior. Doug, the rep I talked to on the phone about setting up an appointment, was courteous. And when he told us they'd be here, they were here. The sales rep showed us the samples of what the tub would be made of and took us through the video. He told us about his experiences with the tub and we had no questions after talking to him that we bought the tub. He also didn’t put any pressure on us to buy. He just told us the facts and we made our own decision.