Safe Step Walk-In Tub Reviews

My mother needed a walk-in tub.and I liked the feature that I've seen from Safe Step Walk-in Tubs so I went with them. My interaction with the sales rep went all right. The installation took two days which was kinda bad. We just ran into a few little problems, nothing major. So far, everything has been going good with our tub and everybody's happy with it.

The installation of our Safe Step tub was wonderful. Everything was fine except the stupid tub. I had wonderful interactions with Safe Step’s sales representative, too, but I don’t think he realized how bad my condition is because most people can get up and sit down on something. But for me, I can’t get up from sitting down if it’s not at least three feet tall. I have neuropathy in my lower legs and my feet, and the seat of the tub is so low that I don’t have the strength in my legs to get out of the tub. Plus, I have a broken back. We put cushions and a crate in the tub, and we also had a bar put in on the wall for me. So, we’re still trying to figure out a way to get me in and out of it. We’ve had it for a month now and I’ve only been able to be in it twice.

My husband has no kneecaps and he get cortisone shots every six months because the bone’s rubbing against bones, so he couldn’t step in the old tub. I looked at TV and the brochures I get with my magazine and went for Safe Step Walk-in Tubs. The sales rep who assisted me was terrific and I was really very satisfied with the two gentlemen who did the installation. My husband and I like the tub, and I’m really satisfied with it. So far, everything is fine and when I got problems, I could call them, and they’d check it out for me.

I have osteoarthritis and I had thought about getting a Safe Step Walk-in tub. I thought it might be a smart deal before my osteoarthritis gets so bad that I can’t do a whole lot. So, I checked into it and I liked it because the arthritis foundation faxed it up, said it’s one of the best ones for arthritis, which is what I have now. I just let the installer do his thing. He was nice and he worked efficiently and quickly.

The fella that put in the Safe Step walk-in tub was very good. He was very kind. However, the helper was no good. He was walking around with his shirt up with his big, fat stomach out. I didn’t need to see that. And everything that the other guy told him to help him with, he would say he was too tired or something. And the other guy that was doing it would say, “All right, I’ll get it. I’ll get it.” So, the helper was very bad.

So far, everything is going good with our Safe Step Walk-in tub. I’m not quite satisfied with it yet because I can’t stretch out in it. I’m used to sitting in a tub and having my legs straight out and being able to lean back. With Safe Step, It’s like sitting in a chair and I’m not used to it. I just gotta get used to it. Other than that, it’s nice. The sales rep was great. I liked him real well. He’s a good salesman. And the installers did a good job of installing. Overall, the company is great and the tub works like it’s supposed to. I like its massaging jets. They’re relaxing.

I decided to go with Safe Step because of the step to get into it and the heated seat. Their sales rep was good and he was determined. The installation team was good, as well. My only suggestion is, maybe they could put some kind of a Velcro on the handles of the tub, because when you have soap on your hands or water, it tends to be kind of slippery.

The wife could not step into the bathtub. She had a stroke and we needed some type of a bathing facility where she didn't have to step over the bathtub. So, purchasing the walk-in tub from Safe Step was the easy way. The individual who came to the house initially told me that I could not put it on my credit card but later on, I found out that I could put it on the credit card. We also wanted to have a grab bar put in, but the fellow who installed it never came back. My daughter contacted them and they still didn't come back, so we just stopped contacting them. Other than that, the tub is what the old lady needs in order to take a bath and it has the same features as what is shown on TV. She likes it, too. She said that the shower is great and she likes being able to sit and sort of relax after taking a shower.

The sales rep of Safe Step was very thorough and answered all our questions. Our installation experience was very good as well. The installers were very professional. You could see as soon as they got here and started unloading the truck, they knew exactly what to do. I do have one comment about the tub though. The microbubble feature, it’s supposed to be variable speed, and I don't see where changing that little dial over there on the right-hand side in front of the drawer does anything.

I saw Safe Step on TV and we got a flyer in the mail. I’m 72 years old and I’m very active but I’ve seen older folks fall down and die from head injuries. I had fallen a couple of times and the shower that I had had no way for me to hold myself where I can wash my feet and my body while I was bathing. I had to be standing up but with the soap in my feet, it would be slippery and it was very dangerous for me. So, I needed to be able to secure myself. Then, when I saw that I could bathe and sit down, I said that this walk-in tub was what I wanted. I need it now but as I get older, I probably would be needing it more, so I got it.

We got our first Safe Step walk-in tub four tears ago. We got a second one and my mom loves it. Their sales rep was fairly new but he had a construction background. He was thorough and he did a good job. The installers were very good too and thorough.

I had thought about a walk-in tub for a long time. Basically, I've looked at them at Home Depot and Lowe's or different places, and the quality wasn't there. And I didn't wanna lose my shower so I got the tub from Safe Step. The rep and I went back and forth, and everything turned out to be correct to what he said. So I'm very happy with it so far. The installation went excellent. They were very gracious and did an excellent job. I asked them a couple extra things, and they did it. The final product works fine. I had to adjust the drain a little bit. But other than that, I don't have any problems with it.

I knew that I wanted a walk-in tub. I’m kinda handicapped so I wasn’t able to get into my tub because it was too high. I also was using a side chair and it would stick out. When I would shower, I would sit on the chair but I got all my floor wet all the time. It was like stepping out into a river and eventually, it started to decay my floor. I initially decided to just do my flooring but I was told that the flooring was all the way down to my tub. I figured to hold off on this and let me see about getting a new tub. This was when I saw a commercial about the walk-in tub, how you could walk in and it’s very easy to do that. Also, I just didn’t wanna destroy my floor again.

Safe Step Walk-in Tubs was advertised on email and was offering a pretty estimate for cost for senior citizens. I have circulation problems in my legs, and I thought the walk-in tub would be helpful. The salesperson was excellent and the installation went very smoothly. In a matter of a few hours, the installers had it done. It was well explained and well installed. It was excellent. There was one bar for the wall beside the tub. Other than that, I didn't have any extra features and I didn't have a shower attached. The product is very satisfying on the whole.

I'm not a satisfied camper with Safe Step. The salesman screwed me over for $1000, and I was stupid enough to fall for it. He quoted me a price, and he left. And we called him back. He wrote it up for 1000 more than what he quoted. And, I didn't notice it. I just trusted him and it was a big mistake on my part. Thank god it was only $1000.

I had heard Safe Step was a good tub. Their sales representative and installation team were good. The installer couldn't finish up with it because the water wouldn’t drain, and so I had to get another plumber. And it was in the P-trap. He had looked in the P-trap and he said that was clear, but possibly, something could’ve dropped in there, so I had to get another plumber. So, we really didn't get to finish up like we should’ve. I just had to wait to get another plumber, and they couldn't go through. And so, I’m gonna call to get them to come back to go through it and explain everything to me.

The representative who sold the Safe Step walk-in tub to us was very informative. There was a misunderstanding on our part on things he said, but other than that, I can’t complain about him. I’ve called him several times, and he answered up until the last time I texted him about the instruction booklet. I didn't get an answer, but he could have been busy or something. My booklet did not come with the kit and I've had trouble getting it. I have also called the main office, but we have not got it yet. Still, we got a walk-in tub because of my husband’s age and health and I would recommend Safe Step to anybody and everybody. I like the jets too.

I researched online and I went with Safe Step because it had the shower. I like being able to take a shower in the tub. Susan, their sales rep, was good. She knew her stuff. The installation team had impressed me that they got it done in one day. But when they tore the door frame out of my bathroom, they took the kick plate with it, and I don’t have a kick plate. And the technician left his dolly here. I took care of it. I got somebody take care of my door and I’m keeping the dolly. But the product’s good.

The sales rep as well as the installers were good. The walk-in tub was installed in only an hour and a half. I've had the Safe Step walk-in tub for a couple of months and I like all of its features.

The walk-in tub is very useful and I enjoy it very much. My favorite feature is that I can sit down.

We contracted with Safe Step to get a tub. Told the salesman it would be sometime in 2018 before we could be ready. Called us every couple of weeks in late 2017 to deliver product. Not listening. Spoke with regional manager 7/2018 to advise wife became seriously disabled and my health deteriorated also. Kept hope that wife would get better and myself also. Mgr. stated would call back 7/2019. Never did. Sent letter and email 8/2019 to company asking if deposit could be refunded due to disabilities and wife not being able to bathe in either tub or shower. Mgr told superiors he never offered refund option last year and they refused to return deposit.

We’re getting old and safety factor in bathing is always present. We considered other tubs that are available of quality but the Safe Step salesman was good and knew the product. The installers were here all day ‘til 10 o’clock at night and didn’t give us a fair chance of evaluation of the product itself. They were respectful and knew their job but it was a long day for them. Fortunately, we live in a townhouse and have an extra bathroom, so we didn’t have to worry about interrupting them. I investigated later and saw that the crawl space from the bathroom was exposed. I didn’t like that because even though the basement is relatively sealed, bugs and stuff can find an equal way into the bathroom. Another thing is we’re from upper state New York and it gets cold here. The pipes are being exposed to a temperature that’s not good. I got ahold of someone and they claimed that they had put Styrofoam up in there and it must have fallen out.

Safe Step's rep had a good personality, he was jovial, and he answered any questions that we had. He was good. The installation experience went well, too. Those guys were really friendly. They came in here, they were all business, they put our tub up, and they were done within three quarters of the day. As far as the tub, we’re still learning what buttons to push and when to push them. We got a little problem with the vents on the back part of the tub that go to your back. They are not working. Other than that, when we turn on the jets, they’re working, except the top two.

The sales rep did a great job. He explained everything so well and told us all the features. He was fantastic. Compared to other companies, I liked all of the extra features on Safe Step's walk-in tub and so far, my favorite is the jets. The model I got has all the bells and whistles that anybody could want and the quality of the tub is fantastic. The installation had gone great as well. They cleaned up good and were very courteous and real nice.

Safe Step's reps were great and I liked their presentation. They were very personable and not pushy at all. I'm very impressed with them. The installers were really good too. They laid down liners on the floor through the living room, down my hall and to the bathroom. They were very respectful and kept the dust down to a minimum. I really appreciated it. We love the final product and the bubbles it has. Having it is very relaxing and calming. Nice warm water has been my favorite because I have problems with my back and if I can't regulate, getting a massage where it's not too hard hurts my back. So I mostly use the bubbles.

We have really enjoyed our Safe Step tub. Everything's been good so far. The sales team from Safe Step was good. And as far as installation, the quality of work is good as well. We're having a little problem with the water mixing together, but they've been johnny-on-the-spot to work with us on that. We just can't get the heat part to regulate right. It's too cold or then it gets too hot. And that could be our hot water heater. I'm gonna call somebody today.

I looked on the internet and knew about Safe Step Walk-In Tubs, and I saw some ads as well. I researched and did some comparisons with American Standard and Kohler, and I found that Safe Step was the best buy for me since I wanted the shower. The interaction with the Safe Step rep was very good and she explained the tub well. The installation was excellent. The installers came in and they were very efficient. They left the bathroom just like it was, so I was very pleased. The wife has used the walk-in tub a couple of times but I've only used it once and I enjoyed the jets.

I love my Safe Step tub. And my experience with the Safe Step reps was good. They were very knowledgeable and they had all the answers to questions. The installation team was excellent. And I was impressed that they never spoke to each other, they each had their job, they didn't have tattoos and they didn't have beards.

I had two walk-in tub companies that I found on the internet, and I called both of them to make an appointment. Safe Step was the first one and I liked what they had. The sales representative explained the product and was very good. During the installation, I showed the techs where the bathroom was and I stayed in the other room. They were courteous and they cleaned up after themselves. I feel a lot safer having the walk-in tub, as I couldn't get out of a regular bathtub. However, my door is extremely hard to close and when I sit and try to push the lever down, it's very hard to go down. I can make it go down now, but in the future, I might not be able to. Nonetheless, I would recommend Safe Step to anyone.

I'd seen Safe Step and it sounded good to me, and I went for it. The sales rep was real nice. Also, I watched the installers move through the house and when they were done, they showed me everything and told me what to do. Overall the tub’s fine. I got arthritis so I like the hot water on my body.

My husband saw Safe Step on the internet and did his research. The salesman was excellent, the installation went perfectly and the tub is wonderful. We’re thrilled that we have it and we're more relaxed now.

The sales representatives at Safe Step were good. They were polite and knowledgeable. The installation experience was good. But the installers did a little more damage to the tile than I really liked. I've got to have some tile work done to repair. But that was part of taking out the surround around the other tub. So I didn't like the way it was left, but they told me they don't do tile repair. It's just that when I spend that much money, I would like a completed product. I got a tub that works, but it's not complete because I've got to go in and have the bathroom repaired now.

I saw Safe Step Walk-in Tubs on TV and I didn’t know anything about any other provider. My wife is always complaining about sore muscles and she’s afraid to use the Jacuzzi because you gotta stand up in it and you might slip down. So, I got the tub for her and it’s good. However, the sales rep said I was gonna get a gift card but that never showed up. The installation team said they had to put a switch in the wall. They put drywall on it and they were gonna come back and sand it down so it can be painted, but they never showed up. I probably should not have paid them till the end. That was about two weeks ago and I saw water damage in the ceiling of the floor below where the tub is. I saw the water about a day ago.

Either Safe Step pays for you guys to put them on here with a high score or people are writing false ratings.

I like to lean back in the tub and watch TV but it is not comfortable on the back. I usually would sit in my old tub sometimes over an hour watching TV. Other than that I really like the tub. It has been very helpful that I can sit down while I take a shower because of my back pain.

Safe Step made the tub easy to get and install, and our experience was excellent. The sales rep explained a lot and he was very good. When the installers came in, I watched them all the way through and they knew what they were doing. They did a very professional job and they cleaned up and left. We started using the tub and it's easy to get in and out. The tub is very good.

The Safe Step sales rep knew his product, and he was courteous. The installation team was excellent as well. They finished everything in a timely manner. Though I’m not getting enough water pressure where I could fully utilize the tub, everything has been okay so far.

My wife likes to take a bath but then she couldn't get in and out of the tub. We decided to get a walk-in tub and went with Safe Step. Their reps were good and their installation crew did what they had to do. However, they charge a lot of money. I had a shower put on my tub and they charged me almost $3,000 for it. Still, my wife likes the tub. I used it once and it's all right.

I got a friend that has Safe Step and I went over and looked at hers. Plus I saw it on commercials on TV. I liked their reputation. The sales rep at Safe Step was a nice guy. I was wanting to put the tub in one spot in my house, and he did a lot of measuring. And we both talked about it and we decided we could put it there. But then when the installer came, he walked in and said, “Nope, won’t work. We can’t have it there.” He said it was against the code. So, there was a breakdown in communications there between the two of them. And even my sales rep took pictures and sent it to the installer before he ever got down here. But the tub ended up in a totally different room in the house, which is fine, but it’s not where I wanted it.

Safe Step was recommended by someone. He has one and he told us about the company so we decided to get one. The installation of our walk-in tub went well. The people had to improvise because my area was such a small one but they did a good job fitting the tub in the small area. And so far, the tub seems to be okay. We originally thought that we had a little leak that was supposed to be repaired. But my wife and I came to an understanding that maybe that little leak was nothing because regular tubs leak like that with the drain. Nonetheless, someone did come and repair, and we're satisfied. What I like about the tub is that we can shower and shave at the same time.

We had a guy from Safe Step come out and he convinced us about the product. He was very good. The installers did a great job too and they were very fast. I was surprised at how quickly they did it - two hours. I used the walk-in tub once but my wife’s used it more than I did. The only downside is the tub took a long time to fill.

I like Safe Step's flier as well as the features of their tub. I went with them and their sales rep was outstanding. He was very informative and explicit about the elements of the tub. He was willing to negotiate the price too. All of the three workers who come to install the tub were wonderful an friendly. They walked me through the process of what they were doing, how they were gonna do it and the amount of time it would take. Thus far, I love all of the features of the tub and my experience in it is outstanding too. I would recommend Safe Step.

I'm waiting for Safe Step to call me right now. The tub has been installed for two weeks now and I have not been able to use it. First of all, it failed the plumbing inspection, so we had to wait for inspection, then they had to come back to re-inspect the plumbing to make sure that it is okay. And I've been waiting here for days and nobody is showing up and nobody is calling. And now, when I was all set to use it, I find that I can't lock the door. And I called them Friday and I talked to somebody and they said, “Can you hold on and I'm gonna transfer the call?” I waited on the phone for 30 minutes. I called back again on Saturday and they're supposed to call today and I haven't heard anything. So, I'm disgusted.

The rep at Safe Step was very good. I decided to get a tub from them and installation went very well. The installers who came were very professional. However, the controls are a little bit complicated for me at my age. I have a little trepidation. Even so, my husband has been using it and he likes it. I recommend them.

I’m always concerned about how a tub drains and the Safe Step tub drains quickly. Also, Doug, the salesman, was good and the installers were very nice and courteous.

I'm very handicapped because of arthritis. I had a regular tub and to get in, I had to lift one leg to put it in and try to get up and in the tub. Once I was in there, I was absolutely terrified because my doctor is not happy with what I'm doing. I started washing my hair in the sink in the kitchen, soaping outside the tub, and getting in and out as fast as I could. It just got too much. It was getting somebody in here to talk to me. I couldn't do it that way anymore. I needed a walk-in tub and the Safe Step sales rep was fine and he did his job. However, he didn't give the installation team a fair picture of how long it would take and he told me it would just take a day. So, the installers and I anticipated they would be here one day but they were here until mid-evening the first night and after midnight on the second day. They crawled out of here because they had to rebuild the floor in there.

Safe Step had a coupon for savings. And our experience with their sales rep who was at our home was all right. He went through everything and he explained stuff. There was a $2,000 coupon, and then we got the military discount, and we got another discount. He was able to give all these discounts and that was what sold us. The installer was wonderful. He was on-spot, and I was so pleased with him. As far as our new bathtub, it's not putting out the aromatherapy. I put the aromatherapy in and I'm not smelling it. I did, the first couple of times. But overall, my experience with the tub is good. And if I can't sleep or something, I will get up and I will use it.

The Safe Step walk-in tub has been wonderful. I had a bad experience in the shower and my wife did too, and we were afraid to bathe ourselves because of both our bad knees and backs. We tend to fall down and we also got arthritis and a lot of other physical and emotional problems. In fact, we were not taking baths as regularly as we should have been because we were afraid. But the walk-in tub has allowed us to be able to take a bath without fear. It built our confidence level. Besides the amenities that it offers, the faucet and the shower head are located at the perfect place where you can reach out and get them without having to get up. You can sit down and do everything. You can also stand and bathe your whole body. You can rinse your whole body first, lather it down and then rinse it again.

I talked to one of the Safe Step representatives a year or so ago and then I talked to Jacuzzi. I had them come and talk to me and I liked the original agent better than the next one, so I contacted him. Also, a company that was more experienced in doing it a long time was important, too, and Safe Step had a good record. The tub had a whole bunch of extra things and stuff that would be good for me. I'm going 75 this next month and I have diabetes and a thyroid condition, so my skin is very dry, and I have a few concerns about the circulation of my feet and everything with the diabetes. Aaron, the sales rep, explained it to me and he went through step-by-step.

I like the Safe Step walk-in tub really well but I have a problem with the company itself. I had the bath installed two months ago and I wanted to get a glass curtain instead of the plastic curtain, and I called them. I got to talk to one person after trying several times and he said he was gonna look into it and with their servicemen in this district, but I never got a response. So, I called the salesperson that sold the tub to me and he said that he was glad that I let him know and he’s gonna try to get something done. It has been about a week and I still haven't heard anything yet. I haven't had a chance to soak in the tub except once but I’m satisfied with it. I’ve been using the overhead shower and I like it. Other than the tub doing what it advertised to do, I like all the features that it has got on it such as the jets, the lights and stuff like that.

I felt like Safe Step had the best deal. The salesman that came has done a good job explaining about Safe Step. He was thorough, and I felt like he gave me a good price as he could, so I went with them. I had two different teams who came for the installation. The first team who come wouldn’t do it. They were making one excuse after another. But the second team that finally came about a month later did it and they've done an excellent job. Everything’s working out all right with Safe Step. I like everything about my tub. I got a grandson that likes to come in from a hard football practice. He likes to get in there and work on it.

Safe Step's sales rep was very kind and courteous. He did the best he could for us. I purchased a tub from them and they got it in in a very quick manner. But then when their installers brought it in, they hit my overhead fan and didn't put it back right. The electrician had it off so he could hook up the electrical part. He had to run a new line, and it didn't go back right. I went to open my cabinet and it banged that thing at the top which broke loose. Usually, it's just a snap in cover, and it wouldn't snap back in. So, I got a handyman coming in who may be able to fix it. If he doesn't I will have to call back Safe Step. Despite this issue, I'm gonna promote Safe Step if I can. I'm gonna send my sister the brochure as maybe she may want one.

I got advertisements in the mail from Safe Step several times and I looked at it. They offered a free shower for the installation which was why I went with it. The sales rep was great and he explained everything. The installation went very quickly and I was shown everything on it. The team was very reliable. They cleaned up their mess and took everything away, didn’t leave any scraps, and they were very efficient. I like the tub best where I can sit down and then soak in it. I love to take a bath, but sometimes I like to take a shower and rinse off, and it has that capacity, too. So, I really enjoy it. However, after I empty the tub and get out, I could hear it roaring again a few minutes later and I want to know why. I don’t put any oils in there and I hadn’t put in Epsom salt but sometimes, you need to soak in Epsom salt, so I didn’t know if you could use it or not. But it seemed like it would be alright.

The sales rep did a good job of explaining the benefits and the features of the tub and since Safe Step would drop ship it to me, I chose them over other companies. The installation team was very good as well. They were extremely knowledgeable about everything.

The salesman from Safe Step Walk-in Tubs told me that the headrest came with the tub, which was one of the reasons why I bought it. After the tub was installed, I asked what happened with the headrest and the remote control because I didn’t get any of that. So, they mailed me this little piece of material and it looked like it had angel hair inside with two suction cups on it. The lady told me to put it on the wall. I asked her if she realized how much room there was between our wall in the back of the tub and if you put it on the base, it’s so low, it’s doesn’t even reach your shoulders. I told her I can’t use this thing and the headrest that the salesman told me about had the rise on either side and you could raise and lower it. Then she told me they no longer had those. It was discontinued. I should have been told that before I purchased it because I bought it under the assumption that those came with the tub.

Safe Step lied to me. My husband had Alzheimer’s and dementia so he was on a walker. He was in a really bad shape. He was bed-bound for about three months and he was getting boils on his butt. I said I might be interested in the walk-in tub but when the guy from Safe Step came out, he just had brochures so I had no idea how big it was. I didn't know if my husband was gonna fit. I told him that I was impressed with what his brochures said but I also had appointments with other people. But he said that he would sell it to me for $2,000 less if I would sign on the dotted line right then.

I love Safe Step. They seemed to be the most reliable and during purchase and measuring, their reps did great. The installers also got things done and cleaned up in one day. After I got used to using the tub, it had me wondering why I hadn’t got it a long time ago. It’s a therapeutic bath and it’s relaxing me.

My parents (aged in their early 80's) bought a tub last June. It has never held water correctly. My understanding is a service tech was sent out to look at it. Still no good. After more calls were placed, a new stopper was mailed to them. As far as I can tell, there were no instructions sent on installing this stopper. I guess they think my parents are tub installers and should be able to figure it out for themselves. Back to customer service... where they are now getting a runaround. They were told today a stopper kit was "being ordered" and they would be informed when it arrived. I won't be holding my breath. Or recommending this company to anyone else.

The salesman of Safe Step knew the product but he couldn’t measure. He had the shower rod going right through our window. We have a nine-foot ceiling and we have a guy coming in, who's gonna drop the ceiling a foot in. So we can put a curtain rod on that piece that he’s gonna put up there. We can use the tub, but we really can’t use the shower. We’re not completed with them either because they went ahead and drilled holes in our ceiling. Nobody even told me they were gonna drill holes. The sales guy said, “Oh, no. They’ll route the wiring. You won’t even know it’s been done.” Next thing I know, I have holes in my ceiling that they patched. But they didn’t even put anything down. And now, I got all the white powder from the drywall on the ceiling that’s stuck in my black grout. I can’t get it out.

The guy who came to the house did a good job of pitching Safe Step. The one downside would be the price but the installation experience was good and I like the whirlpool type of effect on the tub.

We liked the reviews that Safe Step had, and the sales rep wasn't a hard sell. He just explained everything. The installer did everything he said he was gonna do except one thing. They were supposed to fix the hole where the old tub was in, and they didn’t do that. All they did was put a plank over it. Still, the tub has met more than my expectations.

I’m not getting any younger, and the thought of walking into a tub rather than climbing over into one made me decide it was time to remodel my bathroom. The Safe Step sales rep was great, and I was impressed with his knowledge of the product. The installers were in and they were gone, and it was done. It was painless. I like that I can just step into the tub rather than climb over a bathtub.

My husband had a hard time taking a bath before because of his back. He couldn't get up in the tub and had to take a shower all the time. We came in contact with Safe Step and the rep brought out his demonstrations to show how the tub works and how it locks. He also told me there was a lifetime warranty. But I didn't exactly get the tub that I ordered. The rep measured and ordered a big tub but it wouldn't go through the bathroom the way it was supposed to. The installation team told me that they would have to cut so much into the wall because they didn't know how the rep measured it. In the end, they had to bring another tub.

When I was looking for walk-in tubs, I contacted different providers but they never responded. But when I talked to the Safe Step reps, they were wonderful. They took the time out to ask me if I had any questions. They took a look at my bathroom and they knew what I had. When the workers came to install my tub, they asked if I was told that I could get the shower head and that it could come in different colors. I said, "No they didn't. They never mentioned it". The installer said that because everything was color coordinated, putting a tub in chrome was gonna stand out like a sore thumb and I didn't want that. So they didn't install it on the day they were supposed to because we changed it back to the original hardware that I had in my bathroom. That was the only thing that I did not like but other than that, it was wonderful. I love the quality of my Safe Step walk-in tub.

I got the Safe Step walk-in tube for my wife. She has replaced hip joints and she's not in a good condition as I am. So she's able to use the tub for bath and not have to worry about stepping over. We have a molded in place that we had installed when we built our home and she had trouble getting in and out of that. But with the walk-in tub, she doesn't have that trouble now. She's happy with it.

My sister and I are both elderly and we're having trouble getting in and out of the tub. But with the Safe Step walk-in tub, my sister could sit in there and take a bath with a hose in the shower. We like the Safe Step walk-in tub and we feel safer in it. We received good service on it, but we feel it was overpriced. Their sales rep was very aggressive. I told him I wanted to check around and call back. But he made the opposite expression and hurried it up. Then we just went ahead and got it because he was so persistent. But the installers were great. They did the job most of the day and they were so nice and friendly.

I've had a beautiful experience with Safe Step. The reps explained all the details excellently. Also, the installers got the job done and did it well. The relaxation I get from the tub is the best part about it.

This company's product is made and designed in this country. It’s also by private ownership and it is a big conglomerate. How I heard about SafeStep was that I had received several notices that there was such a thing. At the time, I wasn’t interested in it because I had something else I was using. But finally, I found it necessary to have a built-in tub because it was too hard to get in and out or even to sit on the seat that I had there. I couldn't take a shower because I couldn't stand.

I like everything about my walk-in tub. I chose Safe Step because of the quality and the price, and the sales representative I dealt with was great and very helpful. The installers were real nice and very knowledgeable as well. They cleaned up everything and it was good working with them.

I found Safe Step in the AARP magazine and I also did research on it, and decided to get it. The sales rep that assisted me was great. A merry bunch of guys did the installation. I like the way they were friendly and the way they've done everything to my satisfaction. The tub has been great. My wife and I are getting older. She has back trouble, so getting the walk-in tub was the right thing to do.

The Safe Step sales rep was very pleasant. I was impressed by experts who did all of the installing. That was very reassuring. The installation was really fast. They came at 8:00 and left at 3:00. They were very careful to be very clean and to clean everything up. The quality of the tub is fine, but I had one problem. The water cannot reach any higher than my chest when I'm sitting down in the Safe Step tub. I was hoping to have a tub where I could have my shoulders under water. And it's too small. I can't scoot down.

We read about the Safe Step tub on the internet and everything that is said about it sounded good. It also had good reviews. The sales rep came to the house, and she was very good. We loved her. After she left and we had made one decision, we decided to move where we wanted it, and we had to do some construction of our own. So, we had the tub drop shipped to us and had local plumbers to install it. The whole process was very smooth. The man that came to deliver gave us a lot of information that was very helpful. So, that worked out really good. I like the bubble thing of the tub. And when you're using it, it definitely helps with your aches and pains.

I had fallen several times and the doctor said I better do something or I'm gonna fall and break a hip. My foot drops when getting in and out of the tub. I called American Standard but they weren't very nice on the phone. It just turned me away. Then, I called Safe Step and we set up an appointment. The rep was very nice and not overburdening. He had been an installer for Safe Step so he knew the process. He answered a lot of questions that we had and he was very knowledgeable. He was here for three hours but it wasn't boring at any point. The time went fast. He had a movie to show and he talked like a normal person, not like a salesman. Before he left, we bought the walk-in tub. Then the installer came and our experience with them went surprisingly well. It took him two days as he had to tear out some drywall and the doorframe and when he was done, he had fixed everything that I couldn't tell it.

My brother-in-law and my sister are both 86 years old. The walk-in tub has been very beneficial for them because my sister had fallen and broken her femur. She has a hard time getting around and she could not get in and out of the old tubs, so the walk-in tub works quite well for her. And she likes the heated seat. My husband dealt mostly with the Safe Step rep. He was very thorough on what he told my husband and my brother-in-law at that time and he knew what he was doing.

The sales representatives from Safe Step were great. Compared to other walk-in tub companies, SafeStep seemed to be what I needed and the experience has been great. Everybody is enjoying the tub too. However, the remote on there won’t work. I also thought the tub would take more water and it doesn’t, but it's fine. I like the jets and I've been recommending Safe Step.

I purchased a Safe Step tub two years ago and then I had a shower addition four months ago. The quality of installation work was excellent and the installers were quick, efficient and polite. I like my walk-in tub and shower 'cause I can't trip and fall in it. I would recommend Safe Step.

My wife invited the salesman in and the next thing I knew, he was measuring everything up. A couple of days later, they were installing it. The installers were wonderful. They cared about their work. They were really professional. There were no sleeping on the side, and they went right to work on it. And they left everything very nice. We've only used the Safe Step tub three times since we’ve had it. We’re still trying to get used to it and getting acquainted with the apparatus there - how to cut it off and on, and then the hot water and cold water. We haven’t had time to concentrate on the tub, but it is beautiful.

The sales rep from Safe Step I had was excellent. He had good manners and good salesmanship. Then, the installers came in and they did the job and cleaned up after everything. I love the tub and I’m satisfied with it.

Safe Step installed a walk-in tub for me. While the tub is very expensive, I can’t stand so I can’t shower but I can get in the tub. My experience with Safe Step's representative was fine, and the installation team did all right. One of the things for the jet thing blew out. And also, I’m getting hot water out of my cold spigot. But Safe Step was contacting the installer and he's gonna come back. Overall, the company could take a little more time in explaining the features of their product, how to use them and what they’re used for.

Safe Step is the only one that’s truly made in the United States. It’s a much heavier product and it had a true shower with it as well as aromatherapy. My wife has COPD so when she gets in the tub and soaks in, we’re able to put in eucalyptus or lemon, which opens up her breathing passages. Also, the tub has its own lights in it, so we don’t have to have the lights on in the bathroom. The lights are part of a science called Chromatherapy. She also has trouble sleeping at night, so I have her bathe in blue light and green because green fights insomnia, as well as lavender. The tub also has Microsoothe jets that other companies don't have. That actually goes into the pores and eliminates toxins and acids that create arthritis and pain. It does a total cleansing system all over the body.

My husband has some hip issues that get a lot of pain shots in it because it's so painful. I thought that a walk-in tub might help with the therapy on his hip. I went online and I've seen the advertisements in different magazines 'cause I have AARP membership. I looked at American Standard. I looked at a Jacuzzi brand. Then, I looked at the Safe Step and it is recommended by AARP and Arthritis Society so I decided to go with that one and they were offering a senior discount.

I had Safe Step come and talk to me. I had been looking at other tubs also but I went with them because of the availability of the features, as far as getting me in and out. The installation seemed to be fine. It started at about 9:00 and they started wrapping up a little after 5:00. They did a really thorough job as far as insulating the well-holes and checking the drainage. And since using the tub, it has been easier for me. If anyone is considering buying from Safe Step, I would tell them to check on as far as what they believe they might want and go from that. It seemed like a more thorough job to make.

When the Safe Step rep did the presentation, we liked everything that he had to say about the walk-in tub. He was very, very knowledgeable about it. The installation team was wonderful too. They had to take another shower out from our bathroom, and they had to put another wall to the end. So, it took them longer. But they got it all in one day and in the daylight. They cleaned up really good after they had finished and took everything in their cars. They didn't leave any trash at our house, so that was good.

Jennifer from Safe Step was telling me how their product works and compared to some of these other places, I wanted something that would last. Safe Step also backed their product, so I decided to go with them. The guys that came out here were wonderful as well. They ought to make a lot of money because they were carpenters, electricians, and plumbers all rolled up in one. They were really nice Christian guys, too. They even laid down some kind of drop cloth that ran all the way through the living room into the bathroom. I'm a little bit addicted to the tub and it really gives me something to look forward to. I also like that you can put the oil in the bathtub and even the palms of my hand feels softer.

I was very impressed with Safe Step when Frank, the representative, came out to talk about it. He told us all about the tub and what to expect. I went with them and the installers were very courteous and friendly. James was the head of the team and he was wonderful. They got here in the morning and they had everything prepared so they wouldn’t harm my floors. And if I had any questions whatsoever, they answered them fully. Then, when they left at night, I couldn't even tell they had been here. It was amazing to me that they took the time to be so thorough with cleaning up. They were extremely professional and nice to talk to. Also, I like everything about the tub, including the heater and the jets.

I liked Safe Step's salesman. Their installer was good as well and it took eight hours to complete the installation. I also like the jets feature of the tub and that setting that you push for the hydrotherapy.

We had a very pleasant experience with the Safe Step sales rep that came out. He told us that once they had installed the tub, he would bring us some liquids that goes into the tub. But it has been a month and he has not brought those out yet. We still take showers, but the walk-in tub is very helpful. Both my knees has been replaced, and I don’t have a high step to get into a regular bathtub. I wish that the seat that you sit on while you're in the tub is a little bit longer out. You don’t get a chance to stretch out.

I heard about Safe Step on the radio and I decided to call somebody and they came out here. The tub is guaranteed for the whole time I got it. If I were to have any problems, all I gotta do is call them. Also, it comes with a free shower so, I went on and got one. The installers did a good job. They got here at about 10:00 and at about 5:00, they were through. We've had the tub for three weeks now and I enjoy it.

Safe Step had the shower, so I decided to purchase from them. Getting a little more explanation about stuff with the tub from their sales rep instead of just having to read it was good. And sometimes, if you hear somebody talking about it, you could ask more questions. The installation also went well. Once the installers came, I had somewhere to go. But I got back home before they finished everything because they had to show me how to use it. They got here about 8:30 in the morning and they left between 3:00 and 4:00.

My wife had a neck and back surgery. She couldn’t get into the normal conventional tub, so I got a Safe Step for her, which was number one in comparison on the net. It was a good experience all the way around, from the sales guy to installers. But when they had the tub installed, they figured out they got the wrong size. The salesperson said it would fit right to the door but it didn't. The installers had to open up the whole wall to get the tub in which they didn't say. It was a different size from what I had purchased. So, they gave me a $750 refund for tearing up my wall.

I'm a fan of the Pittsburgh Steelers and Terry Bradshaw. He is a very funny guy. When I saw that Safe Step had that shower thing going and he was so happy in that tub, I took a look at it. So it was a Terry Bradshaw thing that fired us up. I got everything except the football. We're enjoying the tub very much. We are happy that we got it.

Shane came out and presented what he had. He was a good salesman. The people that came out and did the installation were courteous. They were good guys. But I think they installed the shelf on the back of the tub too low because that collects a lot of water. It collects a good quarter to a half of water during shower, so that you have to wash that off. That back shelf should be raised so that it is little bit higher than the shelf of the tub itself so that the water would fall back into the tub rather than sit there and collect. They also missed a little caulking at the top, but overall, they did a good job.

The VA recommends Safe Step, and I’m a veteran and I’m 100% disabled. The sales rep was great. He explained everything right and we had no questions when he left. And then when the installation guys came to put the tub in, they did a good job. They didn’t make a mess, cleaned up, took the old tub out, set it outside for us, and my neighbors got tomatoes growing in it now.

I like that Safe Step's products are US made. I chose to buy from them and the rep I dealt with was nice. He was easy to work with and explained exactly what it was. I liked that and we got everything we were supposed to get. The installers were also good people. They've done everything they were supposed to do and I had no problem with them. You could tell they've been doing it for a while. They were courteous, too, and they won us all. I like the tub's feature that sprays on my back as well as that little bidet thing. It washes everything clean. And as long as I don't get fatter, I'll be all right because you got to be sitting down and holding that door.

The Safe Step sales rep was knowledgeable and friendly. She was good. My husband was here during the installation and he said it went good. He uses the walk-in tub and he likes the jets.

I called Safe Step and had them come out. After the presentation, I didn't need to talk to anybody else. I knew this was the one I wanted. I had a soaker tub and I slipped and fell and hurt myself a few weeks before. My husband and I were talking and we decided that a Safe Step tub might keep us home longer. As we get older, having a tub like this might keep us in our home before going to an assisted living because we would be able to take a bath without falling. The installers came out and they were wonderful. They came at 10:30 and were gone at 5:00. They had to take out the old tub and the surround around it. I thought I was gonna have to hire somebody to paint after they leave because I thought they would tear out something and I would have to replace it. But they did not make a mess whatsoever and they did a perfect job.

Updated on 05/17/2019: 5/15, tub flooded bathroom again. Telephoned Crystal @ Safe. 5/16, Ashley said I would have to pay for any further service. NO, NO. "Best Warranty Guarantee"??? Service appt. due 5/17. (This is an update to previous post.)

I like sitting in my Safe Step tub when I have time. When I bought it, their guy came out and explained it all to me. He explained it like it was pretty good and I ended up buying from them. The installers also did a good job.

I saw one particular model of Safe Step Walk-in Tub on TV and I liked the showerhead. Then the person that came to the house explained everything and showed a couple of videos. The installation team was excellent and I had no complaints with them. The guy did a top-notch job. I'm very mechanical myself so I know what to look for and do. But I kinda trusted without having to worry about what they were doing. My biggest fear is to have somebody put the tub in that wasn’t good so I stayed home through the whole process to make sure that they did the right job, but I didn’t even have to watch them. They were right on it. Things that I thought I would be complaining about, they took care of before I could say anything so it was a smooth thing.

I was only 57 and I couldn’t safely get in and out of the tub I had. So I needed to replace it with something. I liked Safe Step's cost and their salesman was very good. He explained everything and I decided to buy from them. The installers were also efficient. I replaced an old two-person Jacuzzi tub and they came in with their saw drill and chopped it up in little pieces, which took within an hour. They got both tubs done in a couple of hours and they did a very good job.

I liked what Safe Step had to say, and the man who came out and spoke to us, Tony, was very knowledgeable and excellent as far as being able to answer our questions. And we had talked to other people before about having a tub put in and we weren’t really impressed with their ability to answer the questions. The Safe Step guy was really fantastic, and he’s been amazing even since the installation. He didn’t give us a lot of information I didn’t need or didn’t want. So, I’m very glad that we went with Safe Step.

I was impressed with Safe Step's sales rep. Unfortunately, I swallowed everything he said, so it didn't all pan out. I thought that the tub was going to be bigger than it was and that I would have more room to move around. He also implied that I would never have to clean the tub and that it cleaned itself. But those are not true. He talked about the exfoliation of the skin as a big thing but that's not true either. Also, I have to sit down in order to close the door and I should be able to close the door without sitting. But if I stand, the door edge scrapes my abdomen. So they need to take their design into consideration there. But it is a wonderful tub, if you want to sit down in the water, which I couldn't do before for 10 years, and wait for 20 minutes for the tub to fill up to my waist. That isn't the fault of the tub though. My water pressure is not grand, but I don't know what to do about that except to have a new pump to put on the water.

The sales representatives at Safe Step were all good. And the guys that put the Safe Step tub in were fantastic. The first time my mother got in the Safe Step tub, she was sort of scared. She won't get in unless I'm here. And then after that, she got a little better and she's doing great. It really helps her. We're very happy with Safe Step. I'm standing beside the tub and doing everything for my mother while she bathes. She bathes and I turn on the whirlpools and everything. I really like the jets, but they're tiny. And when they come up, they look like a cloud, and they clean your pores. I did try it and I loved it.

I thought about having a walk-in tub a couple of times. The first time, Safe Step was here and I turned it down. Now, I had a little money left. The sales representative was good and nice. The installation experience was okay and the job took six hours. They ran a line or a pipe up in my attic and my grandson said that it's leaking a little. But then everybody likes the Safe Step tub. I like that the bubbles are on my legs.

My experience with Safe Step is alright. They had a good salesman. Otherwise, I probably wouldn't have bought the tub. The team that came out to do the install worked good together. The quality of their workmanship is good, too. They knew what they had to do. The quality of the tub is okay and I’m getting used to a couple of things, but if I was gonna design it, I'd design it differently. It was about the biggest one I could get into the house because of the doorway. I probably could have gotten something different. The way that this one goes is way too small than I at first desired.

I liked Safe Step's lifetime guarantee and how their tub was built for the convenience for the elderly. Then, once they were in our home, I saw the product itself and thought it was superior. Doug, the rep I talked to on the phone about setting up an appointment, was courteous. And when he told us they'd be here, they were here. The sales rep showed us the samples of what the tub would be made of and took us through the video. He told us about his experiences with the tub and we had no questions after talking to him that we bought the tub. He also didn’t put any pressure on us to buy. He just told us the facts and we made our own decision.

Safe Step's salesman showed that their tub was more solid than the other step-in tubs that were available. He knew everything and he did his job well. Safe Step's tub is also a better quality tub than the other ones we saw, so we purchased from them. It took them three quarters of the day to install it and it seemed like they left about 6 o’clock in the evening. The guy putting it in had a better way to do it than the salesman told me that they were gonna do it and it was more hassle-free. So far, we really enjoy our Safe Step. It's so relaxing. But I have a problem with the drain and I hear the water trickling out some time. Also, the jets that come out at the back are really forceful and I've tried to turn them down, but I couldn’t. Still, having Safe Step has been a wonderful experience overall.

I've had a very good interaction with the Safe Step representatives. The demonstrator was very nice and the installation team was excellent. They were very professional and courteous. They did everything about it like it was supposed to be. The installation was all done in one day. The quality of my walk-in tub couldn't be any better. It’s made in America, and it’s very well made. And everything about it works wonderfully. I’m very satisfied. I like being able to step in the tub rather than lie down. And I don't have to climb over a big tub.

I have a 93 year old mother who cannot get in and out of a tub anymore. She couldn’t handwash herself. So my sister and I talked her into getting the tub. It would be easier for her to get in and out of it and there are safety handles. She finally gave in, so we got it. The Safe Step rep was very friendly, and answered every question I asked. I’ve got a lot of discounts because Dennis was a veteran.

I had a Premiere bathtub when I broke my neck in 2002 which I spent just as much money on. They went out of business and then I had no parts for the tub. I broke my neck at work and now my low back is fused. I fell on the operating room and just had surgery in Los Angeles. The thoracic spine went from a 97% curve in 2013 to a 90% curve now, so I have rib pain constantly, and I had to do the low back because L45 was going into the disc, it went into the spinal cord and the nerve sac, so my legs would buckle. Safe Step is something that I really need because the neck is fixed but I get migraines. This is a medical necessity.

From the picture in the ad, the product looked interesting to me so I gave Safe Step a call. A nice gentleman came to my home and he answered my questions. He did what he had to do. However, the installation process is disruptive to some extent. It took a while because of various issues that have nothing to do with Safe Step but more to do with the city of Sunny Isles in which I live. I am partially disabled and because I had a walk-in shower that was to be removed and the new tub put in its place, I was forced to use a regular bathtub during the period when the Safe Step tub was being put in. It was difficult physically for me. But I've been using the tub and it's very satisfactory. It does what I hoped it would, so I'm happy with the product. It's been a fine experience with Safe Step.

I could get in and get out of my Jacuzzi garden tub but I couldn’t get myself up. So then, I tried the regular tub, the guestroom tub, and I couldn’t get in or out of that. I knew that I had to do something which was investigating Kohler, Safe Step, and American Standard. I did not go into the American Standard sales pitch, per se. I had listened to Kohler, seeing what they had to offer. They were extremely expensive although it seemed like they were top-of-the-line. Then I listened to Safe Step and quite frankly, I was getting pretty anxious to be able to take a bath so I just decided on the Safe Step.

Safe Step was in the AARP magazine and I decided to buy from them. The rep I dealt with was pleasant and informative. I have my walk-in tub for almost a year now and I use it two or three times a week. I like the jets feature of it. But I had the shower installed because I was unhappy with the hand shower feature. I don't like that it takes a long time to fill up and for the heat on the seat to heat up.

My wife was searching over the internet to see which was the best option for a walk-in tub. She liked the features that Safe Step has better than all the competitors, so we bought from them. We had somebody come over here after we talked on the phone, then they came and explained everything that they would do. They gave us an estimate and it was pretty satisfactory. It was a little more expensive than what we originally thought but comparable with the market. Our interaction with their installation team was really enjoyable as well. They were very professional and they got here a little late but there was a scheduling conflict. Besides that, they cleaned after themselves and explained everything that they were doing when needed to be explained.

The sales rep from Safe Step came in upon our request and gave us the information. We decided to go ahead with the purchase under consideration, and a couple of days later, we decided that we wanted to do the purchase. We liked the product's features, quality and price range. Everything moved forward from there and everything went as scheduled. I got an initial call to set up the date of the installation and they called me when they were about two hours away. They came in on time and took two days to do the job. They did it very nicely, cleanly and efficiently. They set up the tub and gave us the instructions, and they went on their way.

We liked the design of Safe Step Walk-in Tubs the best over other walk-in bathtub companies. Our sales guy was great. He did a good job of showing us everything. The installation team was really nice. and they worked hard and got it in quickly for what they had to do, and they left the place clean. We are really happy. The only problem we had was the rainfall shower head. The pull on it leaked, but we finally got someone out here to come and fix it, so it was great. As far as the features of the walk-in tub, I like all of them. If I’m really hurting, the tub really helps my knees and I feel better for another day or two. We are really happy with the tub, except the cost, although I can understand that.

We were doing a full remodel on our guest bathroom and we were planning on staying in this house until we retire. We are not of retirement age but I have a lot of mobility issues at the moment so, we were looking to replace the bathtub with something that would bring us into our old age. We ran across Safe Step and it was kind of a geriatric look and I am not a geriatric yet, so I didn’t wanna go down that path. But when the sales rep came and told us all about all the different features, they were great. We decided that, in spite of the fact that it’s not the prettiest thing on the planet, we would get one.

My boyfriend broke his hip and he had been looking at stuff and got a Safe Step walk-in tub. It went fine with their sales rep and the guys who installed it were very nice. The installation took about a day and everything was good.

I have chronic pain on my back so I bought the walk-in tub from Safe Step for its jets and the hydrotherapy. The rep was a woman and I appreciated that because I dealt with men from other companies and some were just downright rude. The installation team was courteous. When I had a question about leakage, I called them and they came right back. They tested it, and everything was okay. However, Safe Step didn't follow through with rewarding my referral. I have the tub since the beginning of April and they had plenty of time.

I had hip replacement in January and my doctor damaged my nerves. Now my foot is paralyzed and I have drop foot, so I need to get in and out of the tub and a shower without my husband having to do it all for me. I called Safe Step and they made an appointment, and a gentleman came out and talked to us about it. We had already researched them and knew what we needed and wanted, so it wasn’t too much. The techs came in on the day they said they would and they did the work fine. They also repaired what they damaged. There was a free shower kit available with the new tub.

The person who sold the Safe Step walk-in tub over the phone was good. I wanted it for my husband, who is legally blind with macular degeneration. I like that you can sit down in there and take a shower. And while I still have to help my husband since he can't use the spigot, getting in the tub and sitting down is easier than climbing over the tub. Safe Step Walk-in Tubs is safe and it's good.

My daughter had been in a car wreck and she got a head trauma. So, I looked for something that would get her in a bathtub so she can get a bath or a shower. I called Bath Fitters and they gave me a price. I sent the price to the lady of a trust fund I had and she said that it was too high and told me to find another. Then, I grabbed my cellphone and started going through the internet. I found Safe Step Walk-in Tubs. When I called them, their sales reps were very friendly. They answered any questions I had and a rep made sure that I understood every bit about it. If he didn’t know the answer, he looked for it until he found it. He also contacted his main boss. But, with the trust fund, it kinda turned him off. He has never worked with those before but when we talked, the rep was shocked at how quick the lady worked and took care of it.

I take a shower every day and I had safety bars put in the shower in the master bedroom, but I had to stand up there. I wasn’t that strong and didn't wanna take any chances of slipping or falling. When we saw Safe Step on TV, we said we'd give it a shot. Their representative came here and he was excellent. He had a lot of confidence and we decided we had to go with him. The installation was unbelievable. The installers were in and out of here in no time. They were neat, clean and picked up after themselves. The gentleman who was supposed to put the safety bars in took the time and trouble to have me relax and decide where I wanted the safety bars on. The tub's floor is excellent. You can’t slide on it. I just stand right up, hold onto the bars and I’m out of there. Although I would have liked the seat a little wider, the tub is well engineered. We’re very happy that we have Safe Step.

I am disabled. I lost the use of my legs in May, and I thought Safe Step would be a better deal than me having a regular tub, and then having one of those chairs put in it. I was so excited about getting it, where I could take a shower every other day, which would help my situation. But I’m afraid to use it because I have trouble getting in and I can’t get out. The first time I used that, it took me 10 minutes to be able to get in. I got in it, but I could not close the door. Because the door opens in, and with my legs being no-feeling, and I can’t move them right. Finally, I stood up and we finally figured a way to shut the door. The first time it happened, it was ungodly. I couldn't call my son to help me get out of this bathtub. It was very nerve-wracking and I was not happy with it. But the shower itself was fabulous. I loved it.

Safe Step installed a walk-in tub for me. They had to widen the door a little bit so they could get the tub in. Also, the plumbing was coming in and it was the wrong way. It needed to come from the reverse end on it. They had to do that. The crew did the job in less than a day. They did an excellent job. I enjoy the walk-in tub very much. But there was one thing about the shower curtain. It hangs out by the tub and if you’re taking a shower, your water is gonna go outside the tub. Also, Safe Step needs to tell the customer that they're gonna have to put in a bigger hot water heater. I had a 45-gallon hot water heater and it filled it up about three quarters of the way. I had to put a new 80-gallon hot water heater in.

Safe Step put a tub in for me, and the installation crew did a good job and cleaned up the floor. However, they had to cut the old tub out and it got dust all over everything, and I had to clean it up. Other than that, they did all right. Also, the drain plug is leaking and the remote doesn't work. I've been trying to get somebody to fix it. Mike came out and put a new stopper in, but it still leaks. I'm waiting for him to come and do something about it. He was supposed to come back last weekend but he didn’t make it. I also didn’t have enough hot water and he didn’t tell me that my water heater wasn't big enough, so I got a booster put on to where it produces more. But I still haven't used the tub that much because there's a leakage and the remote isn't working. I could get along without that, but I paid for it. My overall experience has not been very good because they haven't fixed what's wrong with the tub.

I was inquiring about tubs and went on the internet, and we decided on Safe Step. Their tub had all the features on it that I would like to have, and the others that I had looked at didn’t have all those features. It also had a high rating. The sales rep was very informative. He gave us the rundown of what was on the tub, what each feature did, whether or not it was good for your health and what you could do. He represented the tub very well. The installers were real nice too. There were two gentlemen that came out and they were real friendly. Since we bought the tub, I've used it three times a week and I've enjoyed using it.

My wife is sick and needs a place to shower and bath. I couldn't get her in and out of the standard tub so we decided it was time to get a walk-in tub. My wife sat there when Safe Step installed the tub. I wrote them a check and they went on back to their business. My wife enjoys the new tub and is happy to have a bath.

The sales rep explained all the options of the Safe Step tub and the experience when you take a bath in it. He said that they delivered one to a health facility place for them to take a bath in and a lot of them enjoyed it. When the installer of the tub called me, he let me know what time he was gonna be there. He was late, but he called and let me know he was gonna be late. He came and explained what he was gonna do and how he was gonna do it. He also noticed something that was off in my plumbing and he took care of it, so he wouldn’t have to come back to me to repair all he had to put in the tub. He knew what he was doing and they repaired everything to my liking before they left and made sure that I was satisfied before I signed anything. He filled the tub all the way up with water to see if there were any leaks in it. It was all done in one day and he sounded like he was professional with it.

I love Safe Step Walk-In Tubs. It had the shower, which is my favorite. The sales rep explained everything to us and he did a good job. And the installers were all very nice.

We bought a walk-in tub from Safe Step. The shower made us do it. The sales representatives we dealt with were wonderful. They were very considerate and explicit in their comments about what we were getting. Then, the people who came out to install the unit went step-by-step. They said that they didn't find any problems and that it was gonna be fine. They also talked to us a couple of times about how the whole thing was going before the installation was completed and did a great demonstration. While the shower's price is horrible - it's expensive and is taking all of our savings - we are super satisfied with it.

I liked all the styles of Safe Step that I had seen. I decided to purchase from them and their salesman was already. My wife said their installers did a great job and they were really friendly and nice. Everything has been working great thus far.

My son's girlfriend's daddy has a Safe Step walk-in tub and he recommended it. The reps explained the product very well. The installers handled every small problem. Their professionalism and the quality of their work were top-notch. Plus, they left the place spotless. I had to add a water heater though. I didn't have enough hot water to accommodate the size of the tub. The tub is all-inclusive and has every feature you could imagine. I've used the tub twice, but I had to go to the hospital and I'm looking forward to getting home and using it.

I saw SafeStep's ads in the paper and I decided to purchase from them because of that. I was also having a problem getting out of my old tub. Their sales rep was very nice and very personable. He impressed me as being somebody who had authority in person and he was knowledgeable of the product. He also explained everything to me. The installers who came out were excellent as well and I had no problem with them at all. They went about their business and I moved out of the way. But it took a little longer because of my floor. They had a little problem with it and they had to come back the next morning and finish up, which they did. So far, I like everything about my new tub. It's nice and it holds a lot of water. I'm satisfied and happy with my experience, too. I have also recommended SafeStep to a couple of people.

It was a good decision to get a Safe Step walk-in tub. My wife needed the tub badly and it has really helped her a lot. The installation team did a good job. They didn't even take time to eat and they just kept on working until they got it done. I like all of the features of the tub. I would recommend Safe Step to anybody else.

I like organization and don’t like helter-skelter things. So the fact that Safe Step was so organized and the gentleman who presented the tub to us was knowledgeable got me to choose them. I could tell their rep was behind his product 100%. Then, there were two men who did the installation. They were very busy doing what they’re supposed to be doing and knew exactly what to do. They were very polite and friendly. Plus, they cleaned up their mess which made me feel good.

I was having difficulty getting out of my own tub. Also, I hate showers which are like work to me. I cannot relax. Then, I read Safe Step’s ad in a magazine and which was an offer through ARP, so I thought of getting the tub. I also got the okay from the management in the retirement community we live in to have the tub put in. Then I called Safe Step. They had a good salesman. Also, the installation was very well done. My husband and son were here to watch. The installation was done by about 3:00 o’clock and the installers left no mess.

We were looking for a walk-in tub for my wife’s sister Tammy who lives with us. She has Down Syndrome and weighs well over 200 pounds so it’s hard for my 67 year old wife to get her in and out of a tub. The installers did the installation in eight hours and it went well. My wife and Tammy seem to enjoy the tub quite a bit.

I love my Safe Step walk-in tub. I liked that all of the parts and everything about it is made here in the USA. The sales rep was very nice and very pleasant. The installation team was all very pleasant and did an excellent job too. I have arthritis in the back, and it helps with that and the restless legs syndrome. After I've taken my massage bath and all of it, I'm just more relaxed. My back doesn't hurt as bad, and I stand up a little straighter when I walk. I love the jet massage too.

Safe Step is American made and we liked how their product looked by the advertisement and what we saw of it. They did the shower and tub combo for us. They were very professional and they did a nice job. We were pleased with the installers and they did the installation very well. We enjoy the tub and we like the jets and the colored lights. I do a lot of heavy work, and it is relaxing to sit down in the tub with the jets on.

I had been researching other tubs for a number of years for my wife's arthritis. She takes medication for the arthritis which is not as relieving, and we were looking to get something for pain relief and relaxation. From all my research, including talking with a therapist and other medical professionals, the therapy tub seems to be the way to go for relief from such things as arthritis.

We searched walk-in bathtub companies up on the internet and saw that Safe Step was the safest. Their sales rep was good with the way he explained things and made us understand each thing. The installers were all nice and didn't bother us at all. They put in the tub for about three hours. I like the whole thing about the tub including the seating plus the air pressure, jets and flows I get when I was in there. Safe Step was the very best that we got.

I had a perfect salesman from Safe Step. Bill, the guy that come and talk to me and put on his display, did a excellent job. I knew I wanted one before he even went through his three-hour pitch, but it was great. I bought it right off the bat. I had seen the tub, I liked it, and I needed it. My wife's 70 and I'm turning 65. Down the road, it could even be more beneficial.

Safe Step offered me a shower with the walk-in tub. When the sales rep came over and talked to me, it worked out well. He explained everything and answered my questions. So, I went with Safe Step. The installers took half a day to do the installation and they did a good job. My tub was installed two months ago and I have used it twice, but I haven't had a chance to use it a lot. I can't get to fill it all the way up and cold water comes out. My hot water heater may not be big enough and I might have to get a new one.

We enjoy the tub. It’s very good. My wife likes it and everybody who used it enjoyed it. In fact, I would recommend it. I’ve already told my daughter and she loves it. Safe Step had a fluctuation of sizes and that was why I went with them. Some of the other ones didn’t have that fluctuation. There was also the lifetime guarantee on the mechanisms and parts. That was one of the good factors on Safe Step. The sales rep also answered everything that I asked and was real nice. In fact, she even emailed me a sketch of the unit on the internet. I couldn’t find it and she had it. The installers were real good too. They did a good job on putting the tub together and on cleaning up.

We did research online on several different therapeutic tubs, and after watching an online video on how a Safe Step tub is manufactured, we decided to contact them and have them come out and do a presentation. The sales rep who came to our house was professional and his presentation was very well done. There were three guys who did the installation and they were here for seven hours. The guy leading the installation knew what he was doing. We’re very pleased with our new bathtub.

The Safe Step Walk-in Tubs salesman was super nice and he explained everything to me. I got the tub with the shower and we got a 50 and a 40-gallon heater tied together. That way, we get plenty of hot water. The two boys that came to put the tub in never stopped, not even to eat their lunch. They got it in in about seven hours and everything went perfectly. They even explained how everything worked before they left. My girlfriend uses the tub all the time and she likes it. She got hurt hips and she feels better when she’s in it. Everything the company said, the tub does it.

A Safe Step rep, Ralph, from Easley called me and we had a long conversation at my house. He measured and carried on. However, I have some concerns about the installation and the tub. The tub is two inches wider out into the room than I was told and it made sitting on the toilet extremely difficult. I have two artificial knees and my knees hit the tub and leave bruise marks on my knees. I had a different toilet installed, because I had a bidet on it, to the tune of $2,000 and it’s still rubbing. And all of it is due to the fact that it was measured incorrectly. Also, they broke several things and scarred the wall and carried on.

My stepdad is in a wheelchair. Before he got the transfer chair, they needed to have something that he could step into. Their sales reps seemed to be very nice. The lady that was here was very nice and helpful. The installers were fantastic. Plus, they didn’t mind that we have dogs and have teenage kids in and out. My stepdad likes the walk-in tub. With it, he's a little more independent. He can get in the shower on his own and use the handrails. The shower head that's below can be moved and he enjoys that it can be moved.

The sales representative gave us many options and we went with one that he said, for that price, we had to order that day. The only problem was that we took the lesser option and we had a date for the installation but the tub did not arrive to wherever it needed to arrive for Safe Step to deliver it. So Safe Step gave us the fancy-dandy model for the same price. The installers were very good and pleasant as well. We had a tub there already and they had to remove that and put the new one in. It took a few hours and they finished that day.

The wife didn’t want a Safe Step Walk-In tub and said that it’s a waste of money. The sales rep said he wanted it and he was gonna save his money for it. Also, my other neighbor said that they were getting it, too, but haven’t gone forward with that yet. But one of the reasons I got this, was for my mom because she has some veins on her legs, she also has problems with walking, the tub soothes her really good. I also love the walk-in tub. It does what it’s supposed to do. I wish I had it a little earlier than I have it now and I need to find some time to get in there more often. I love the fact, when you get into it, you can relax with the lights that come on. I love that part. Sometimes, I wish it was built so two can get in it because I’m on well water and water sometimes runs the tub a little more than to fill it up if there’s still one individual. But other than that, it’s marvelous.

There is a jet that is loose. I called Safe Step. I said, “This thing is loose.” They said, “Oh, it’s come out.” I said, "It’s loose. It’s in there. I just can’t regulate it. It won’t stay in place. It’s not out." They said they'd send somebody to fix it. The first thing the guy said when he just stepped out of his truck, “I understand you’ve got a jet that’s out.” I said, "It’s not out. It’s loose." Then somebody else called and he asked what was the problem. And I told him. I also said the water’s not staying warm like promised. “Oh, you gotta do this, this, and this.” I said, “If I do that, I don’t get the jets. All I get are that little bubbly stuff that’s supposed to clean my pores. I’d like to have it warm where I could use the jets." And that was another fib that they told, that it kept the water warm.

The Safe Step sales rep was knowledgeable and he took his time answering all of our questions. The installers were very interactive with us and let us know what was going on during the process. I know that they sometimes have to make adjustments to the restroom itself to be able to implement the tub, but all they had to do was take off the door to be able to get it in. It went pretty smooth overall. I like the jets for my back because I've had back surgery. I also like that we have the shower part. I use the dual showerhead at the same time, and I like that 'cause I have the lower one beating on my shoulders while the higher one rinses me. My late husband had medical conditions and the tub was very beneficial to him. My mother-in-law lives across the road and she said he was gonna have her call and get an estimate to get one put in her trailer up the road.

The reps who helped me with my Safe Step walk-in tub purchase explained the details of the product. The installers were very nice. The guy knew what he was doing and the others were very friendly. I like the ease of use of the tub and its safety. The tub was expensive but everything else was good.

Both of my parents have mobility issues and my mom has a lot of general health issues in general, so this tub would have been a godsend for them. The tub seemed amazing in every aspect except the price. I'm sorry, but no tub is worth $20,000. The sales rep that came out was friendly enough, but was pretty much a car salesman. He was going to do anything he could to sell my parents that tub. They'd have absolutely loved to buy it, but there was no way they could afford it, especially when they had to come up with $1,000-$6,000 right on the spot. Typical salesman style, the tub is this price, but wait, we can get you some discounts (not very much in the grand scheme of things). My dad and I met with the rep while my mom was sleeping, she had just got out of the hospital and was finally able to fall asleep. My dad didn't feel comfortable with forking over that kind of money without talking it over with my mom.

We purchased a walk-in tub from Safe Step. The interactions with the reps were very good. They were professional. We like that we can just walk into the walk-in tub and sit down. We are very well satisfied. We spent a lot of money on it. However, the other day, my caregiver was either putting me in the walk-in tub and the little glass door at the top that slides in cracked off. We called about it and they said they'd send one out to replace it.

I liked Safe Step's shower. I went with them and the sales rep whom I worked with was a really nice guy. The installer was great and the boy who came out took care of us. However, the little piece of plastic goes on the bottom of the glass door has a split in it and it's coming loose. Even so, we're really happy with our Safe Step.

I liked what Safe Step had and their sales rep explained the details of the tub very well. The installers were friendly and they did the job well. I like getting in and out of the tub very easily.

I had knee surgery and it was hard for me to get in and out of a tub. I talked my husband about getting something like a Safe Step walk-in tub so it would make it easy for me to get in and out and take a bath as well as have some water therapy on my knee. The salesman who came told us about the Safe Step product and gave us all the information on it and what it would do.

I would recommend Safe Step. I liked them better than the rest of the walk-in tub companies and Safe Step had the hand-held shower head which others didn't have. I also like the rep who helped us. He was very presentable in his presentation. The installation team was good as well - the way they put the tub in, the way they cleaned up and their attitude while they were here. I enjoy using my tub, sitting out there, and I like its jets too.

The AARP recommended Safe Step Walk-in Tubs so I went with them. The sales representative from Safe Step was efficient and nice and he provided information for me. The installers who came here were very professional. They did a good job and they cleaned up after themselves. I like the whirlpool effect of the tub. Using the tub helps with my aches and pains.

Safe Step's sales reps were very knowledgeable. I liked their product as it had a jacuzzi and a shower in it. The installation went excellently too over four days.

Our interactions with the Safe Step sales rep were very good and the installers were professional. The only thing I had with the sales rep was he didn’t explain about the water heater. The tub he sold us is a bigger size. It's 105 gallons and our hot water tank is only a 40-gallon tank. It doesn’t supply enough hot water for the tub. We can't fill the tub all the way up and we've been using showers mostly. Other than that, I feel safer using our Safe Step walk-in and we like it. I just wish I could use it more often. Now, we got to invest in a new hot water system.

I have a Jacuzzi, and I got in it, but when I got ready to get up, I found it difficult to lift my body weight out of the tub. I thought that, at my age, it wasn’t as safe, so I decided to try Safe Step because of the safety. The salesman was friendly and knowledgeable, although there were some things that he told me that weren’t so. I’ve also discovered a couple of things as a result of interacting with the guys that came to install the tub, that, sometimes, the salesman has never seen an installation and he really doesn’t know what goes on when the tub is being installed and what has to happen in your house to take an old tub out and put in a new tub. The salesman was good and fun, nevertheless.

I fell and broke my hip a few months ago. I couldn't get in and out of a regular bathtub and I was using a shower that has been in my house for 20 years. I saw an advertisement for Safe Step Walk-in Tubs and I thought that would be a whole lot easier and a more pleasant experience for me than trying to get in and out of the shower. So, I called Safe Step and asked for more information. I received more information in the mail and I looked at it. And then, a gentleman came to my house and made a presentation. He was very pleasant and informative.

The walk-in tub of Safe Step got all the handy features. It has remote control, and then, the hand bars are in the right places. You can also use your shower wand in the bathtub. It's nice to lay down in a warm tub that takes a lot more water than a regular tub. The salesperson knew how the shower was gonna accommodate. After all, I take a shower more than get in a tub. All in all, the Safe Step walk-in tub is a good idea. It fits all the space and you feel safer because you don't slip. They should advertise it nationwide.

I like the hydro bubble thing of my Safe Step walk-in tub. I saw the ad of Safe Step and it looked like it was better than other walk-in tub companies. I had a great experience with their sales rep and the guy on the phone was always very nice too. The installation team was great. Josh was the head of it and his helper was Jonathan. They were from the Oklahoma City area. They were very good, polite and cleaned up their mess.

I’m 75 and old enough to start being bothered by aches and pains and I was told that the Safe Step Walk-in tub would work really well on me. I’m quite happy with my interactions with their reps. Everybody was really knowledgeable and nice. The installer who came has been doing installations for 20 years. He was very knowledgeable and picked up his mess well. Safe Step is a little pricey but they do good quality work. An old friend had one too.

We’re very happy with our Safe Step walk-in tub. My knees do not bend so I used to have a hard time getting into the tub. I had a board there to sit in but then I still had to bend my knees to get in. Now, I can just walk into my Safe Step walk-in tub. So it’s easy. It is really expensive though. I don’t think too many people can really afford it. We really can’t afford it either, except that I really need it. The installation took pretty much the whole day. They had two big vans outside and they were in and out, and in and out. When I offered them coffee, they said no. They worked hard and did a good job. It was dusty but they cleaned up and it really looked nice.

I bought a walk-in tub from Safe Step. The rep I worked with was very informative, nice, polite, and considerate. Then, as for the team that installed the unit, they were courteous, prompt, knowledgeable. They also cleaned up after themselves. If I was in any kind of business, I would love to have such a crew to install the tub. Considering that I’ve had to take a knee surgery, the tub relaxes me and I could rest better. The thing that I like the best about it are the relaxing jets.

I purchased a Safe Step walk-in tub for the convenience. I've had back surgeries and getting down out of a tub was not the easiest thing I could do. The salesman answered all my questions and followed through on the demonstration. Then, the people who would install the walk-in tub arrived on time and fixed it up the same day. They explained how everything worked. It took them six hours to take out the old tub and put the new one in. So far, I love where we're sitting in the tub and it sprays on the back of your legs and you put your legs apart the footrest and it sprays on your feet. That's just heavenly. I've told a lot of our friends about Safe Step Walk-In Tubs.

My wife had difficulties getting into a shower and in the bathtubs that we had. I bought a walk in tub from Safe Step and the sales rep was very nice. She offered a lot of information and answered all of our questions. The only problem I had was when the installers got to our house the first time. They didn't have our tub with them and they had somebody else's tub. It took an extra week to bring the right one. Nevertheless, the installation went well. My wife is more secure with our new tub.

NOT HAPPY WITH TUB OR EXPERIENCE--hubby needed a sit-down shower due to his medical issues and we went nearly $20,000 in debt to get one of these, something we could not really afford due to all our other financial debt due to our illnesses. They promised a lot but when it came to actually doing said if it was not in contract they could not do it. The 50 gallon hot water heater only filled 1/2 of tub before running out of hot water. I called and they said they are NOT allowed to even talk about the HWH when giving the sales presentation, which the salesman did. Also the shower unit which comes out of the upper flat surface where the faucets are located, because it is level, the water spills over the edge and onto the floor.

I had SUCH high hopes for this tub. Turns out we just don't have enough hot water to fill it up with hot enough water. We've increased the temp of the water heater to the highest possible. It's been a week and honestly, I wish we'd just gotten a new jetted tub at a much lower cost.

Everybody at Safe Step was nice and polite and were men of their work. They did everything just the way that they said they would and got the installation done in half the time. They said it would take a whole day but they did it in about five hours. And I’m loving the tub to death. It's fantastic and I’m enjoying everything about it. The shower and the bubbles work perfectly and the heated seat works well. It works just like it was advertised.

I saw Safe Step on TV and I was impressed with the shower. The gentleman who came motivated me to buy from them. He was good at his sales job. He was very informative, courteous and polite. I didn’t like that he kept talking and didn’t give you a chance to say much but when I had something to say, he listened and addressed my questions and concerns. So, I was very impressed with him. The Safe Step representatives were awesome, extraordinarily polite and efficient. They were considerate and experts at what they did. They were the best and made me feel good about buying the Safe Step shower. However, you can have the contractors.

I had the Safe Step rep come in and give me an estimate. I liked the way that he presented the tub and it seemed like a good product, so I bought it. He was very personable and knowledgeable, and he went through the whole process. He was very thorough and convinced me that the tub would be a good thing for me to have. Then the installation team did a great job. They were very neat and quick. I had an issue with the shower, and they came out and fixed it. It’s so nice to be able to get in the tub, sit down, and take a bath. It’s very good. It could be a little less pricey, but it makes me feel comfortable and safe. Also, Safe Step has delivered what they said they would deliver.

The Safe Step sales rep that I dealt with was a great guy. It was low pressure and it was a good experience. I had excellent interactions with the installation team. I like the walk-in tub.

My father was diagnosed with cancer, and he passed away right before I got the Safe Step Tub. But my mother has problems too, so I also got a Safe Step walk-in tub for her. The salesman has known my family for a long time and he did mine and my mother’s tub. Also, the installation went well. But the space between my wall and my mother’s wall is different. So I had to put me up a little shower curtain to it so the water wouldn’t always go back there. That might be something that Safe Step would wanna look into where you put another shower curtain that slides around. Other than that, my mom likes it. She gets to sit down on it and she’s using it more than the step-over.