Safe Step vs. Independent Home
Compare costs, features and reviews
+2 more
Check your credit before financing a new walk-in tub
Walk-in tub costs range from $2,000 to over $20,000
Safe Step and Independent Home offer competitive pricing for walk-in tubs. The companies offer similar features and options, including jets, chromotherapy, safety bars and hand-held shower wands. However, Safe Step custom-builds each time, while Independent Home offers several base models to start with and then additional features to supplement.
- Safe Step is best for customers who want a fully customized tub and an all-inclusive installation experience.
- Independent Home is best for customers who want to choose from several base model options or need a compact model for a smaller bathroom.
Safe Step vs. Independent Home cost and installation
Safe Step and Independent Home have very similar business models. Both companies offer an all-in-one, full-service package where you get a single price for the tub and the complete installation.
To get a price from either company, you will need to schedule a free in-home consultation, as they do not list prices on their websites.
 |  | |
| Basic tub starting price | $2,500 | $4,995 |
| Financing offered | Yes | Yes |
| Discounts offered | Yes | Yes |
| In-home quotes required | Yes | Yes |
| Labor warranty | Lifetime | Lifetime |
| Parts warranty | Lifetime | Lifetime |
| Tub warranty | Lifetime | Lifetime |
| $2,500 | Yes | Yes | Yes | Lifetime | Lifetime | Lifetime |
| $4,995 | Yes | Yes | Yes | Lifetime | Lifetime | Lifetime |
Safe Step vs. Independent Home types of walk-in tubs
Both companies focus on a customizable tub platform rather than a large catalog of different models. Safe Step offers a standard walk-in tub and a hybrid tub that also functions as a shower.
Independent Home also offers a standard tub and a hybrid model with an overhead rain shower and a wheelchair-accessible tub. Neither company has specifically named models for bariatric needs.
| | |
| Soaker tub | Yes | Yes |
| Wheelchair-accessible tub | No | Yes |
| Bariatric tub | No | Yes |
| Tub/shower combo | Yes | Yes |
| Two-seat tub | No | No |
| Yes | No | No | Yes | No |
| Yes | Yes | Yes | Yes | No |
Safe Step vs. Independent Home features
Safe Step is known for its comfort and therapy features, like the MicroSoothe system for skin care and a heated seat and backrest.
Independent Home's offers hydrotherapy jets, microbubbles, colored lights and a heated seat.
| | |
| Step-in height | 4 inches | 4.5 inches |
| Fast drain | Yes | Yes |
| Quick filling | Yes | Yes |
| Grab bars included | Yes | Yes |
| Number of hydro jets | 10 | Customizable |
| Number of air jets | 16 | Customizable |
| Chromotherapy offered | Yes | Yes |
| Heated seats option | Yes | Yes |
| Heated backrest option | Yes | Yes |
| Remote control option | Yes | No |
| Showerhead options | Yes | Yes |
| 4 inches | Yes | Yes | Yes | 10 | 16 | Yes | Yes | Yes | Yes | Yes |
| 4.5 inches | Yes | Yes | Yes | Customizable | Customizable | Yes | Yes | Yes | No | Yes |
Safe Step vs. Independent Home installation services
Both companies provide a complete, professional installation service as part of their packages. Safe Step uses its own team of certified technicians to handle the entire job.
Independent Home also uses its own team of licensed professionals and often completes the full installation in just one day.
| | |
| Bathroom door resizing | Yes | Yes |
| Old tub removal | Yes | Yes |
| Wall repair and repaint | Yes | Yes |
| Electrical wiring | Yes | Yes |
| Flooring touch-up | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes |
| Yes | Yes | Yes | Yes | Yes |
Safe Step vs. Independent Home reviews
| | |
| Overall star rating | 4.2 | 4.3 |
| Verified customer reviews | Read reviews | Read reviews |
| 4.2 | Read reviews |
| 4.3 | Read reviews |
What Safe Step customers say
Overall, Safe Step walk-in tub customers give the company positive ratings on ConsumerAffairs.com. Customers say the process from the initial contact with a salesperson to the installation is professional and easy. Additionally, customers praise the high quality of work and tub craftsmanship.
“Safe Step is a very professional company and they've worked very well with me. They also worked to give us a discount that they are able to give. Everything seems to be working nice with the tub and my husband and I are very happy.”
What Independent Home customers say
Independent Home walk-in tub customers have left overall positive reviews on ConsumerAffairs.com. Customers are very pleased with the work quality, professional employees and the installation process. Additionally, customers with physical ailments mentioned the tub is comfortable and helps relieve pain.
There were a couple of customers who felt like they were oversold when it came to tub features and needs.
“The installers were great and I've enjoyed the whole tub. It's perfect for me and I don't have to worry about falling down, so it's working out well.”
Bottom line: Safe Step or Independent Home?
Safe Step and Independent Home are very similar when it comes to walk-in tubs. Both offer standard and add-on features like jets, chromotherapy and safety grab bars. However, Safe Step custom-makes each tub, while Independent Home has several base models customers can choose from.
