Safe Step vs. Independent Home

What is the difference between Safe Step and Independent Home?

Safe Step and Independent Home offer competitive pricing for walk-in tubs. The companies offer similar features and options, including jets, chromotherapy, safety bars and hand-held shower wands. However, Safe Step custom-builds each time, while Independent Home offers several base models to start with and then additional features to supplement.

• Safe Step is best for customers who want a fully customized tub and an all-inclusive installation experience.
• Independent Home is best for customers who want to choose from several base model options or need a compact model for a smaller bathroom.

Reputation on ConsumerAffairs

Overall star rating	4.2	4.7
Verified customer reviews	Read reviews	Read reviews

	4.2	Read reviews
	4.7	Read reviews

Cost and installation

Basic tub starting price	Only available with quote	Only available with quote
Installation	Included	Included
Financing offered
Discounts offered
In-home quotes required
Warranty - Labor	Lifetime	Lifetime
Warranty - Parts	Lifetime	Lifetime
Warranty - Tub	Lifetime	Lifetime

	Only available with quote	Included				Lifetime	Lifetime	Lifetime
	Only available with quote	Included				Lifetime	Lifetime	Lifetime

Available walk-in tub types

Soaker tub
Wheelchair-accessible tub
Bariatric tub
Tub/shower combo
Two-seat tubs	—	—

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Tub features

Step-in height	4 inches	4.5 inches
Fast drain
Quick filling
Grab bars included
Number of hydro jets	Not disclosed	Customizable
Number of air jets	Not disclosed	Customizable
Chromotherapy offered
Heated seats option
Heated backrest option
Remote control option		—
Showerhead options

	4 inches				Not disclosed	Not disclosed
	4.5 inches				Customizable	Customizable				—

Services included with installation

Bathroom door resizing
Old tub removal
Wall repair and repaint
Electrical wiring
Flooring touch-up

All information accurate as of publishing date.

Safe Step

Safe Step is a U.S. walk-in tub manufacturer and seller that works directly with customers instead of using a dealer network. The company specializes in customized walk-in tubs, and it offers a lowest-price guarantee and lifetime warranty with its tubs.

The company also includes installation in the cost of a walk-in tub, and Safe Step tears out and hauls away your old bathtub.

All walk-in tubs sold by Safe Step have a 4-inch step threshold to help prevent falls when entering and exiting the tub. Each tub is custom-built, and the company has multiple features you can add to your tub. These include air jets, chromotherapy lights, a heated backrest, a heated seat and a rapid-fill faucet.

Financing is available, and the company has rotating special offers.

What Safe Step customers say

Overall, Safe Step walk-in tub customers give the company positive ratings on ConsumerAffairs.com. Customers say the process from the initial contact with a salesperson to the installation is professional and easy. Additionally, customers praise the high quality of work and tub craftsmanship.

Independent Home

Independent Home has seven walk-in tub models, and some come in multiple sizes. The company also offers a compact walk-in tub, which is a great fit if you have a small bathroom.

The company offers free quotes and can install your new walk-in tub in as little as a day. Each model has optional features to help customize your bathtub.

• Life: The Life walk-in tub comes with grab bars, a 5-inch threshold, fast-fill and -drain systems and foot jets, and the door can be configured to open from the left or right. It measures 32 inches by 52 inches by 40 inches.
• Dignity Dual Massage: The Dignity Dual Massage tub has a 5-inch step-in threshold, 30 three-speed jets, a chromotherapy system, a cleaning system and grab bars. The tub comes in four sizes.
• Celebrity: The Celebrity walk-in tub incomes in six sizes. It has an anti-slip floor and seat, right- or left-mounted doors, a hand-held showerhead and a chrome finish. Optional features include hydrotherapy jets, whirlpool options and gold-tone fixtures.
• Access: The Access walk-in tub is best for people who want to slide into a seat instead of stepping in. It has a quick-drain system, right- or left-mounted doors, safety bars and an easy lever handle.
• v4 Celebrity: The v4 Celebrity walk-in tub includes features like electronic controls, a cleaning system, air jets, hydro jets and chromotherapy lighting. It measures 30 inches by 52 inches by 40 inches.
• Supreme: The Supreme walk-in tub measures 33 inches by 55 inches by 40 inches. It includes an inward-swinging door, two grab bars, a hand-held shower wand and a slip-resistant floor. You can add air jets, hydro jets or a combination of both.
• Royal: The Royal walk-in tub comes in one size: 27.5 inches by 59 inches by 22 inches. It includes powered lift seats, right-or left-mounted doors, anti-slip floor and seats, hydrotherapy jets and a hand-held shower wand.
• Cube: The Cube walk-in tub is a compact option. It comes in two sizes and includes right- or left-mounted doors, hydrotherapy jets, a hot temperature maintainer and a hand-held shower wand.

What Independent Home customers say

Independent Home walk-in tub customers have left overall positive reviews on ConsumerAffairs.com. Customers are very pleased with the work quality, professional employees and the installation process. Additionally, customers with physical ailments mentioned the tub is comfortable and helps relieve pain.

There were a couple of customers who felt like they were oversold when it came to tub features and needs.

Bottom line: Safe Step or Independent Home?

Safe Step and Independent Home are very similar when it comes to walk-in tubs. Both offer standard and add-on features like jets, chromotherapy and safety grab bars. However, Safe Step custom-makes each tub, while Independent Home has several base models customers can choose from.