Royal Prestige Cookware

After almost 20 years, the bottom of pot in the original set began to peel. Royal Prestige replaced the entire set as the design had changed and so I would have a matching set. Over the years, I have had to replace some of the sensors and handles. At no cost, Royal Prestige/Hycite has sent me replacements. Fast forward another 20 years and several of the pots have pitted or started to peel on the bottom. I contacted Royal Prestige/Hycite yesterday. The 7-ply sets are no longer made so they are now sending me a NEW 5-ply set at no cost!

The cookware is amazing! The toughest of meats are tender when cooked in these pots! When the sensor whistle sounds I can turn the pot off and the food continues to cook and in 20 minutes, it's ready! The food is delicious and truly cooks in its own juices (meats) or vegetables retain their crispness. I even baked a pineapple upside cake in the skillet once, which was a recipe with the original Ultra-ease set. The company stands behind their products and I am so happy that I will be able to use my Royal Prestige cookware through the end of my life and not have to learn to cook with other cookware. Only downside is the original cookware could be stacked for cooking and the newer ones cannot. This is an investment indeed, and I can say it is one of the best investments I have made in my almost 70 years!!

The only other thing that I don't like is, because I go from stove to oven with them, I wish all of the handles were the U-shaped ones instead of the long handles. But the quality has been great. I also love that I can go from stove to oven. We also went through that whole vent thing where the vents blew out. We had to send them back, get the little vent holes put in them, and then we've had near steam burns a couple of times from those things blowing out. Then finally, we just got them all exchanged with the new upgraded ones where there's less steel, but no holes.

Updated on 03/02/2022: Royal Prestige I have yet to hear from the company about the representative who went to my mother's home to service a filter I bought in 2018 and began to sell my mother other things, my mother is a hospice client in bed with dollar's worth of things that she can not use. While I was working she called me and asked me to verify the order to which I did as I was at work, once I realized what my mother had done I called the representative back and asked them to cancel this order as she obviously under her condition will not be using all that they sold to her which was on the second day of the order. Then in a few days we received the boxes with these things anyway.

When calling this representative he avoided the conversation so I called the company's customer services. They reported that because I verified the order and it was not cancelled within 3 days I will have to pay for this merchandise that was put under my name without my authority as well. They took advantage of an elderly frail hospice person and they will not take this product back from her home. The company reported that it will not be cancelled and this will need to be paid.

I have people that overheard my conversation with the representative 2 days after he put the order in. The company's customer service informed me that because it was not canceled within 3 days this order will need to be paid. This is very upsetting that the representative took advantage of an elderly person, falsely put the order under my name, and did not cancel when he was asked to do so within the 3 days. We in NY are struggling and we have to save to bury my mother when the time comes and this is what they did.

I would like to report the representative for elder abuse and would like the company to acknowledge that he was informed to cancel this order and take their product back. All is still in boxes and I am not sure if I should start a class action as I see many are dealing with similar representatives in NY. NEED HELP ASAP. Desired Settlement: Billing adjustment; Correction to a credit report; Send return receipt for your products

Original Review: I am very upset because these representatives came to my mother's house and took advantage of an elderly Hospice client. She is on oxygen and on her last breath and they sold her almost 4K worth of stuff she cannot afford. On top of that they did not put the merchandise on her name. They in turn ran my credit and used an account I had back in 2018 to put the things under my name. I have called the company begged them to come and pick up these products as my mother cannot even use them. Due to her health she does not cook nor can she get out of bed. No one is calling back. The company keeps giving me different numbers to call where they do not resolve anything with this. If anyone has a similar experience please let me know if it was resolved as will report them for elder abuse as well.