Royal Prestige Cookware Reviews

I had our Sales rep come back to house and he helped get a return. We returned the pans and they sent back 2 weeks later claiming customer misuse. What criteria or process determines that? There is no warranty claims they approve and why it’s a scam. I just want them replaced and based on what we paid. It should pay for 4 sets of pans. Need and want my products replaced under warranty.

A year ago I make the most horrible decision ever by purchasing a juice maker, at the beginning I thought 95 dollars a month it was not a lot, after a year of being paying every month I still owe the company above 1,000 dollars, by the time I will be paying the product it will be above 2,2000, is definitely not worth it, because I found the same merchandise for less than 600 dollars, I definitely regret buying it, plus I was late in two payments and the company reported me and I got knocked down almost 80 points and my credit score, this company is a big scam, don’t buy anything from them. Is not worth it. You will regret it.

The water filters are not bad. Unfortunately not able to install at my condo. Could not get refund, I was forced to exchange for other products I did not want. Please be careful when you buy any product. Worst sales person, lies more lies in Alexandria Virginia. Worst Customer Service I ever experienced in my life. You are forced to buy their products. My experienced with Royal Prestige it was absolutely a great nightmare. Please be aware, do not recommend this company. Not honest

Not only did your one of your reps take my information and open a new account under my name and shipped it to another address… Put in another email and phone number so I would never see it… I got the bill!! Your customer service was horrible. I finally got someone who understood that your employee was a thief and needed to go to jail!!! I filed a police report as well. Thankfully after 3 months of arguing someone amazing helped me and credit back the account and closed the account forever! Everyone needs to read this and don’t give out your information to this company!

A few years ago, I bought a water filter for $1,500, which came with a lifetime warranty. It turned out to be a SCAM: the only thing actually covered by the warranty is a metal casing, while the rest of the filter is not covered at all, and the cost of replacement parts is exorbitant. I feel deceived; they did not sell me what their salespeople claimed. It was a total SCAM.

Everything about this company is trash, the sales people make promises about the product and when you call to complain about a product they make it seem like you need a special license to use pots and pans, a $15 pan from target works better than this company's products. Seeing so many bad comments and complaints I think a class action lawsuit is what it takes to make this people take customers seriously.

Seems to be a scam. Impossible to contact customer service for a warranty issue. I called them more then 50 times. It's impossible. I bought frying pan, filters, etc. Have issues with fryer pan and filters that are recently bought.

I’ve owned my RP pots and pans since 2006. They cook like the day I got them and guests can’t believe they are 20 yrs old the way they look. They are easy to clean. To be honest I was not happy with the price point when my husband bought them at a show but am sure glad he did. A year after buying the cookware, my young teenage overheated oil in one of the pans and it caught on fire. After a lot of elbow grease I got the pan clean up and still use it almost everyday. I call RP when it happened and they told me to send in the pan and they would exchange it; but I decided not to send it back. A year ago I called RP and said I had some rubber handles coming apart and a few steam valves that were missing. They sent me replacement handles and valves at no charge. I admit I never really learned to cook “waterless” in my pans but we still love them. We also purchased the bakeware, food shredder, and knife set at the same time.

I spent almost $7,000 in Royal prestige non stick frying pans, cookware, water filter, and a blender. The water filter wastes water as it keeps running after you close the valve. The non stick frying pan sticks to everything, the silicone ring for one of the cookware covers automatically falls off. Tried to contact customer service and they "are having an issue with the phones". The guy that sold the products can't help. So now where you go? I tried what's up, nothing. PLEASE DON'T WASTE YOUR MONEY!!! Don't buy it.

I purchased a set of 3 pans, supposedly not stick, I spent over $1500.00 on these items, absolute garbage, they got stained first time use, can't even cook an egg, and the "5 year warranty " absolute joke, They want me to pay to send them back to their lab in Wisconsin and there is no guarantee they will honor it, they said if there is a scratch or sings of overheating the warranty it's void (Just keep them in the original box and never use them I guess), I asked for an exchange, NO CAN DO, you are on your own, DO NOT WASTE YOUR MONEY ON THESE PRODUCT, I promise you, you will regret it like I do!