Royal Prestige Cookware

My mother purchased a filter for $1500 and the technician that came to her house switched it for a cheaper version, to make it worse the damn filter doesn't work and we we called customer service. They say that is not their fault but it is. It's been more than 3 months and finally some came and told my mother that what they did was wrong. Took the filter and left without any solutions a total fraud. My mom is 78 years old and today I'm going to hire a lawyer to sue them. Royal Prestige takes advantage of elderly people. They should be ashamed but we will take them to justice. Don't buy anything from them. They are a big fraud.

Sales had contact me and resolved the issue, still waiting to register the product in the system. Thank you.

First and foremost, this company is known for having good merchandise and being overpriced. Everyone is allow to do what they want with their money. However, when a representative is at someone's home for more than 4 hours trying to convince them to buy after having home owner say "no, thank you" multiple times that is disrespectful. Feeling like the only way they will leave is by saying yes. Trying to cancel the next morning but having this representative make you feel like you're not thankful enough of the discounts and extra merchandise added to your order it's insane.

On November 28, 2022 my wife and I invited two Royal Prestige Representatives to our home to discuss possibly purchasing some kitchen items. Once the meeting was over, we decided not to purchase any of the items. Several days later UPS delivered a box of kitchen items that we didn’t order. We have been trying to return the items ever since, the box didn’t contain any paperwork and was opened. So far, my wife has been threatened with collections and being taken to court over this matter.

Hi. My recommendation is stay away from this company when they come to you. They tell you one price if you do a return. They give you another price because they don’t want to lose the commission. I return a shower filter. They told me the price was around 900 and right now that they process the return. My credit for that return was only 350 and my new balance is still around 1,650 and the original balance was 2,001. Once they knew I did the return, the guy called me, saying not to do the return because It was going to affect my credit.

We purchased a full set of products from Royal Prestige 15 years ago. Pots, pans, skillet, water glasses, wine glasses, big bowls, small bowls, cutlery and plates both big and small. This was our wedding registry so pretty big deal for us. Well they have been great for years until my dog hopped onto the counter and knocked two of the large bowls and a cup to the floor breaking all three. They did not break into large pieces but hundreds of shards. Thankfully no one was hurt and the dog did not get hurt beyond getting the crap scared out of him. I knew we had a 50 yr warranty for exactly this reason so I contacted them and after half a dozen emails I was told they would replace my entire set of dishes with a new pattern. Great. Sounds good to me.

I bought 3 fry pans for over $2,000.00 US dollars and I was given the sales pitch that it was an investment and that they last a lifetime and is all SCAM. I bought my fry pans in June 2022 and by Jan 2023 I noticed the material started to fall off. I contacted the seller. She provided customer Service number. I called and sent the fry pans. I paid for the shipping. I have to buy new fry pans to use while waiting for the warranty people to inspect my fry pans. Royal Prestige received my fry pans on March 1, 2023. Today is March 17th 2023. I had to call to ask what's going on and of course they said I did not take care of the fry pans correctly that the FRY pans were overheated!!! LOL. I'm pretty sure everybody needs heat to cook!!! And that the warranty is for 5 years only not a lifetime like I was told. So I fell for a Scam and gave them $ 2,000 for cheap low quality fry pans. DO NOT BUY. THEIR PRODUCT IS A BIG SCAM.

I have had a very bad experience with Royal Prestige, the sellers are liars, as long as they sell they don't mind lying, 1- they promise royalties that they never give, 2-they are not interested in the well-being of the client, they want to indebt us until they cannot. 3-It does not serve to make financial credit!! They have reduced me much more than what it generates to punctual payment! It has terrible customer service, they don't help or solve anything. In short, I will never recommend getting hooked on these products!!! Be careful!!!

I bought a $1600 piece of cookware from Royal Prestige Cookware on 2/1/2023. I try to return it on 2/24/2023 because I had no use for it. Customer service claims that since the box was open to ensure everything was delivered that I no longer could get a refund or return the item.

The customer service is set to don't acknowledge returns! In 2021 I purchase a cookware 8 pieces set plus the Paellera for my son's wedding git. In November I received an invitation to watch a video and win a prize, I did and then I received a call from Carmen ** telling me that an agent will come to my house to give me the prize. Camila came gave me the prize and sold me a pressure cooker, coffee maker and a chocolatera. The order was placed on 11/29/22 and shipped 12/02/22. When I received it I tried the chocolatera, I didn't like it and call the number for customer service, they never answered, and in January when I finally reached Carmen ** and Camila, they told me that they are going to call me back, never did until today that I call them both. Carmen ** asked me for three way phone call with Camila.