Royal Prestige Cookware Reviews

I was refer to buying a shower filter for $**, only to later discover- thanks to my husband that the same product is available elsewhere for no more than $**. After doing some research, he found many negative reviews about this company. Since I had only received the item 3 days ago, we decided to return it. However, when I wrote to them there was not respond so I decided to called their customer service, they told me I couldn't return the product after delivery and opened, which was never clearly explained at the time of purchase. Worse, they refused to answer my questions. This kind of behavior is unethical and dishonest. I feel deceived and taken advantage of. I don't recommend going with this company.

Please do not buy from them. My wife bought 3k of products basically just 2 stuff. I told her to return it she called and called. They answered the phone and when she said she wanted to return it they hang up on her. I recommend getting a lawyer and getting saving every call and email y’all send.

I purchased Royal Prestige cookware that included silverware, dishes and glasses for a combined price on 1/15/2002. I have been satisfied with the purchase of the cookware and they have replaced pieces as needed under warranty. HOWEVER recently I tried to have silverware replaced under warranty and I have original docs that say a full 50 year warranty that says if a utensil permanently stains, rusts, warps...this is considered a defect. Simply return the utensil, postage prepaid and we will repair or replace the item with an equivalent piece at no charge. When I tried to submit a claim under this warranty they have given me different answers many times when I have called but it boils down to they do not have silverware anymore and have offered to replace it with bamboo cutting boards.

I purchased some stuff from a guy who randomly came to my house looking for someone else. I ended up getting up to 400k dollars worth of stuff. My husband was not happy about it. I decided that when the merchandise arrived I would return it. The merchandise was dropped off by the guy who sold it to me and immediately he wanted to open stuff up. I asked him if I was going to be able to return stuff if I decided I didn't want it and he said that there shouldn't be a problem. The following day I called him to say I wanted to return the stuff and he never answered. I called the company and returned everything. The company never sent me any info about receiving the purchase back. I tried calling many times and they never answered.

Product is trash. It worked for about a year. Going just passed the year mark it started leaking. Called a representative and they said it was not covered under warranty. They claim all parts except for that one part that was leaking had a warranty but the leaking part one had a one year warranty. Called the salesperson and they said that I had to call but started telling me that they could get a part to replace it if a bought another product, so that was a complete scam. Ended up throwing the product away. I rather loose the money spent before giving them more money. Ended up getting a competitor brand and it has worked exceptionally great! Thank you Royal Prestige for showing me what NOT to buy going forward.

Royal Prestige - My Experience. I bought a frying pan that supposedly doesn’t stick, but it was useless for cooking steak or chicken breast without burning. I also purchased an air filter that only increased the dust in my home. The total price was $1,800, and despite a $400 deposit, the debt hasn’t decreased at all. I tried to return the products, but they sent the same items back. Now I’m stuck with something I can’t use. Customer service was rude and informed me that I cannot cancel the purchase, even though the products are not useful to me. This situation has caused me a lot of stress. I don’t recommend buying anything from Royal Prestige.

This company disrespect the customers despite the many times I requested to remove my number they continue calling. I DON'T WANT TO BUY THIS PRODUCT, IT IS EXPENSIVE AND NOT WHAT THEY ARE TELLING YOU AS QUALITY. Do not give your number because this company make your life miserable with calls. I request to remove my number and they don't care! This company is a nightmare!!!

I have to say the quality of the pots and pans are good. I will also say, DO NOT PURCHASE FROM JOSÉ MIGUEL **. He promised me that he would bring me a replacement for my pot and he never did. He lied and told me that not all the valves are universal but when I spoke with a representative (and visited them outside of a grocery store) they told me the valves were in fact universal and even demonstrated. He was so upset that I didn’t buy any additional products and called me selfish in front of my family. This is very unprofessional. It’s not right to lie to someone and promise them a repair/fix and don’t keep their word. Very upsetting and unprofessional. I understand there is a life time warranty for things and they should gladly help the customers in need and not insult you for not buying any more products! (Mind you, I spent over $4,000 already) I don’t recommend this salesperson/man, at all.

I bought a water filtration system for over $1.5k which I paid for monthly and was told the filter replacement would be about $100 + shipping, which yearly is not that bad. The 1st time I bought one it was about $125 or so, about 3 years ago. However, the price for the replacement just keeps going up and up, now it’s over $260 which it’s just crazy given the filter system itself wasn’t cheap. The filter already had to had a part replaced because it broke. It is now cheaper for me to just buy bottled water, I can’t keep buying filter replacements that will one day cost $300+. This brand is overpriced. If you’re thinking of buying the Frescapure 5500, save yourself a lot of money and don’t buy it.

We bought our set of pots and pans back in 1983. We use the almost daily as they perform as I need them too. I still have the original paperwork and 50 year warranty. Fast forward 42 years and one of the twin handles on my large pot cracked and broke. I searched the internet looking for a replacement to no avail. I decided to look into Royal Prestige and was able to find a customer service email.