Royal Prestige Cookware

I have had a very bad experience with Royal Prestige, the sellers are liars, as long as they sell they don't mind lying, 1- they promise royalties that they never give, 2-they are not interested in the well-being of the client, they want to indebt us until they cannot. 3-It does not serve to make financial credit!! They have reduced me much more than what it generates to punctual payment! It has terrible customer service, they don't help or solve anything. In short, I will never recommend getting hooked on these products!!! Be careful!!!

I bought a $1600 piece of cookware from Royal Prestige Cookware on 2/1/2023. I try to return it on 2/24/2023 because I had no use for it. Customer service claims that since the box was open to ensure everything was delivered that I no longer could get a refund or return the item.

The customer service is set to don't acknowledge returns! In 2021 I purchase a cookware 8 pieces set plus the Paellera for my son's wedding git. In November I received an invitation to watch a video and win a prize, I did and then I received a call from Carmen ** telling me that an agent will come to my house to give me the prize. Camila came gave me the prize and sold me a pressure cooker, coffee maker and a chocolatera. The order was placed on 11/29/22 and shipped 12/02/22. When I received it I tried the chocolatera, I didn't like it and call the number for customer service, they never answered, and in January when I finally reached Carmen ** and Camila, they told me that they are going to call me back, never did until today that I call them both. Carmen ** asked me for three way phone call with Camila.

Been calling, texting, sending emails and nothing. They don't answer anyway. For 1st time I order something on 12-12-2022 but I canceled on 12-14-2022 and today 12-28-2022 still waiting for my $ back. Never again, they not good, do not trust them or buy anything from them!

Very disagree! I live in NJ and purchased a $1200 water filter. Something exaggerated to be a water filter but I still buy it, its installation lasted more than 4 months. Which I paid first but I decided to wait until they did me the installation as they had promised. I call many times until I try to return the product but it was not possible for any circumstance. Now that they make the installation paid for me, I call to defer the payments of after month and they tell me that they can do nothing. For 3 months I did not use the filter and the response was literally "That is not my problem. You had it in your hands." Really I would never buy with Royal Prestige again. They fool seniors. Thanks for nothing, the authorities should do something when seeing all these complaints.

This whole company is a scam, they offer you great quality products only for them to break or not work. Then when you want to return it they either scam you into buying another product so they can help you. We’ve bought a water filter and then it broke, when we contacted the company, they promise to send someone and never did. We spent years trying to get someone to come fix it or replace it. Never did. Got a blender that broke and was told to buy a pan so they could help, then they ended up losing the blender so I can’t even get it back or get it replaced. They have the WORST customer service, and pressure you into buying new products. They are also extremely unprofessional, constantly avoiding and ignoring our calls for help. Emilia was extremely unprofessional constantly avoiding our calls after she got us to buy a product. I could go on and on but just don’t buy from this company.

A lady took my name and number then called me. Said I won a prize and she wanted to come over and show me some products. Being that I live in Far Rockaway and the water is not good to drink I got the water filter and air purifier with the discounts. She said the amount would be 2,824. My first bill said 3,099. I called and advised I had already made a payment the first day before getting the product and a payment when the bill was due. How is it higher and added to my credit, I called and the reps are like programmed computers constantly repeating the same thing about a scamming. As contact they do not transfer you to anybody that can help you and basically tell you you're stuck paying more than you agreed to pay! I just want to start getting the word out through here and social so this company can be shut down for good! We are in hard times and this company is taking advantage of people!

I order INNOVE 316L skillet, I followed directions. Paid $600 for it and it was nothing but junk! I sent it because food was sticking to the on and for that it had spots, they returned the same pan! Forget about warranty, they are nothing but a scam! I would give 0 stars if I could, I don’t recommend it. Stay away!

They will not honor the 50-year warranty! I paid and sent back my cookware about 1k and juice extractor which was worth over 1700 dollar alone. And they said it does not count if you use it often! Ask to speak to a supervisor and they give me the runaround. Stay away. I will file with a small claims court. They are great in sales but horrible in honoring their promises!

I have no complaints regarding the quality of the cookware sold by this corporation, but this corporation is hungry for money and they will take it if you get them a chance. I logged on to my account with the purpose of paying my debt in full. I found out that the card on file expired two months ago. By calling customer service, I found out that I was already sent to collection. I was disappointed by the fact that they will not even try to grab your attention for courtesy as many other organizations do. On top of that, I was charged with late fees, which will not waive even though I paid in full. I have been a customer for about ten years, and found out by revising the statements, that the highest interest rate that I have paid is 22.79%, Ridiculous! This corporation is not recommended, they are wolves and will not feel sorry for taking your money.